Used Cars for Sale at Crest Lincoln in Sterling Heights, MI

James Welser

Apr 20, 2016

Service on my MKX was excellent. I was very pleased.

Carol Denovchek

Apr 13, 2016

I have a Lincoln MKX. When I called the service department they quickly found my vehicle in the computer and scheduled my maintenance for exactly when I wanted it. Wow! The people there promptly got me in and took care of everything in an efficient manner. Plus, the waiting room had coffee, snacks, newspapers, and TV.

Carole Legge

Apr 11, 2016

Everything was on time and as promised. facility was Clean & employees were personable.

John Azar

Apr 7, 2016

Good service and excellent transportation. 50 characters.

Marion Sanders

Apr 7, 2016

My experience at Crest Lincoln is always enjoyabe. The staff is very kind, courteous and always asks if I have any other questions or concerns regarding my vehicle. I could not have found a better dealership. Thanks a lot for making me feel comfortable and welcomed. You guys ROCK!!!Marion Sanders

Seth Barnett

Apr 7, 2016

Used the Costco discount and was amazed with the treatment I received. Chris was great to deal with the entire time, open and friendly. After I took the car home I noticed a small issue on the exterior. I texted Chris at 8am and someone was at my house by 10am ready to fix the issue without making me come out to the dealership and wait (almost 30 minutes away so a HUGE deal for me).I cannot say enough how happy I was with the service and deal I received at Crest. Chris, Rich and the team exceeded my expectations throughout the process.Lincoln MKT

Anthony Drewek

Apr 5, 2016

The sales person Shannon Orlando and the business managed Angela Robbins were great to work with in doing businessThanks Tony Drewek

Devon K.

Apr 4, 2016

The whole process was so smooth and stress free. Was able to trade our vehicle in and get into a 2014 Town and Country with ease! Everyone was extremely helpful and accommodating to my schedule. I never felt rushed and the paperwork was a breeze. Thank you so much to everyone at Crest for doing such a great job! Highly recommend.

Robert Dudek

Apr 4, 2016

Great customer service! The best auto dealership I have dealt with.

Cheryl Babcock

Mar 30, 2016

I own a 2011 Lincoln MKX. My experience with Crest Lincoln has been phenomenal. Each and every visit has been a pleasure. From the time I pull into the service garage until I leave, service staff have always been very friendly. I always stop in to chat with Lucy, my saleswoman. She always inquires about the family and how satisfied I am with my vehicle. I would not hesitate to purchase another vehicle from her and Crest. As a customer, I appreciate the cleanliness of the dealership. The waiting room is spotless and comfy. Free wifi allows me the opportunity to work on my iPad and the assortment of beverages, fruits and snacks is over the top. I'm so glad I chose Crest Lincoln to purchase my vehicle.

Merrie Zograph

Mar 29, 2016

I completed your survey and explained that I was told I would receive a loaner, but when I arrived for an oil change and some other work on the car, I did not receive a loaner. Also the repair to my 2013 MKS was not performed correctly and I have to make another appointment to get the repair on the vehicle completed properly so I does not keep happening.

David Chuhran

Mar 28, 2016

Excellent service completed in record time as usual!

Jerry Weinzierl

Mar 28, 2016

On time, good staff, appreciate the amenities in the waiting area.

Alberta Jordan-rigsby

Mar 25, 2016

EXCELLENT SALES STAFF AND SERVICING. WOULD RECOMMEND THIS DEALER TO FAMILY AND FRIENDS

George Ball Iii

Mar 22, 2016

Porsha Smith did an excellent job during my lease experience Porsha was able to get my Lincoln MKZ ready to deliver in short order. She went over all of the device's and settings. I will tell all of my friends to ask for her when they are looking for a Lincoln

Andrea Martin

Mar 21, 2016

2011 MkxService was excellentStaff very helpful showing alot appreciation

Anthony Lamont

Mar 21, 2016

Service at Crest Lincoln is five stars. They know how to service and take care of there customers.

Arese Robinson

Mar 21, 2016

I purchased my first MKX Lincoln in 2009, and since then, I have been an advocate of Lincoln products and service. Crest Lincoln sales and service staff exhibit exceptional customer service at all times. I am extremely pleased whenever, I am visiting the dealership!Crest Lincoln, YOU ROCK!

David Coursey

Mar 21, 2016

The service was excellent and the staff was very helpful to me about future work on my vehicle.

Eric Esterline

Mar 21, 2016

Great service as always. 75k service on my 2013 Lincoln MKX. Service tech outstanding. Thinking about my next Lincoln!

Jacqueline Thomas

Mar 21, 2016

We brought our Lincoln Navigator in for service for a defective seat. The staff was very professional and efficient. I would encourage all of our family and friends to just experience the service of the Crest professionals. I know that they would never go back to "ordinary" service.

Laqueta Simmons

Mar 21, 2016

Everyone is very friendly and my experience with Crest Lincoln has always been a very pleasant one. They treat me like a valued customer and very accommodating.

Michael DesRosiers

Mar 21, 2016

We purchased a 2014 Lincoln MKZ Hybrid. The service was excellent! Matt (our salesman) was very knowledgeable of the car, and walked us through its many features. Even when we came in on a day where he was not there, the team took care of us very quickly and were able to answer our questions. We absolutely love the car!

Nagham Kalasho

Mar 21, 2016

Great customer service. I had an excellent experience.

Peter Saad

Mar 21, 2016

The exeprinece went faster than I expected, ThanksPeter

David F

Mar 21, 2016

I have purchased a handful of new vehicles from Chris Tessmar at Crest. He is terrific, he makes the entire process convenient and thoroughly enjoyable. I have referred several family members and friends to Chris over the years as well and their experience has mirrored mine....Excellent!

Linda Thomas

Mar 20, 2016

Great service as always. Professional staff, bright, comfortable and clean waiting area. Delicious refreshments.

Richard Bonin

Mar 16, 2016

2016 MKZPicked up car at my work and left a loaner. Did repairs (oil Change tire rotation)Return car..Very convenient, will not go to another dealer!

Serenity TransCare/Sherri Thomas

Mar 1, 2016

Mike my sales guy was fantastic"""I purchase my very first Vehicle new business. I will be returning to purchase my new Lincoln Truck very soon thanks Mike!!!

Shelly

Feb 28, 2016

Just bought a CPO Lincoln MKX from the Crest Lincoln dealership. The sales person(Mike) was easy to work with and helpful. His co-worker, a nice gentleman name Matt, went the extra steps to help us solve a minor issue I had with the vehicle. It was a good experience to buy a vehicle from them.

marissa m

Feb 26, 2016

Truly amazing customer service. Jacob went above and beyond to make sure I was happy with my purchase. He was polite, professional, and all around a great guy to work with! I highly recommend working with Jacob.

Atul Vora

Feb 22, 2016

Professional and friendly Treated wellGood waiting area

Timothy Hopman

Feb 22, 2016

Great service as always! People are very accommodating and the the waiting area is very comfortable for people who's waiting for their car service. There's also beverages and cookies at the waiting area.

Mary Cassady

Feb 20, 2016

Everyone I interact with at Crest Lincoln - by phone or in person - is friendly and professional. They are really on top of taking care of my car. When I bought it there 3 years ago, our salesperson (Matt) was also very helpful in getting me a pre owned car that I love. Also, the waiting area is beautiful, clean, and stocked with snacks and beverages to keep customers comfortable. I wish all businesses kept to the overall standards of excellence that this dealership does. It really is a pleasure doing business with Crest Lincoln .

Laura Meads

Feb 18, 2016

I have great service at Crest Lincoln. The employees are always friendly andits very comfortable in the waiting area.

Marcus Kellum

Feb 17, 2016

Scheduled my appt on line, the next day a rep contacted me to confirm my appt.Arrived at your Dealership 15 minutes early and they were waiting for me.The service was completed and my Lincoln was washed in a timely manner.

Annette Lambert

Feb 15, 2016

The service staff was very helpful, this was my first time having a car serviced at a Lincoln dealership it was nice to see how important customer service it to Lincoln.

Joseph Bucci

Feb 12, 2016

Could have been better experience, enterprise rental actually slicked me into getting extra insurance for no apparent reason when my 2013mkx was in for service, told me that out of the $50. Deposit that only $20 would be used for incidents and that the dealership didn't and wasn't paying for the bill. All service calls you would provide a vehicle at no cost.......well not this time!

S. Johnson

Feb 11, 2016

I have a 2011 MKX and I love it. The people at Crest are helpful and efficient so much so that even though there is a Lincoln dealership in my hometown I prefer to bring my car here for service.

CKCS Fan

Feb 9, 2016

After a very degrading experience at an Audi Dealer, I went to Crest Lincoln. The Used Car Sales Manager treated me with respect and made me feel I was his most important customer. My Salesman, Matt Kelly - just AWESOME!!! Great guy, knowledgeable, patient - couldn't ask for a better experience.

Anthony Laduke

Feb 8, 2016

Leased my first Lincoln ever and I could not be happier with my experience, Porscha made my experience very easy and comfortable for me.

Amy Dafoe

Feb 5, 2016

From sales to service the whole team at Crest Lincoln treats you with the utmost respect and care! Fast and friendly service the minute you walk in the door. The new lounge is very accommodating as well. Thanks again Crest!!

James Maleski

Feb 3, 2016

Was greeted by service manager.I was in and out in a timely mannner

Thomas Maxwell

Feb 3, 2016

It is always a pleasure to take my MKZ to Crest Lincoln for service.

Charles Pelzer

Feb 1, 2016

This was my first purchase of a Lincoln and the staff was excellent from my first visit until the time I drove off in my new MKC! Will definitely recommend our salesman! He returned calls and emails promptly and made the whole process a pleasant and hassle free experience.

Donald Calcaterra Jr

Feb 1, 2016

Chris great. worked around my busy schedule and handled everything...

Nicole Allen

Feb 1, 2016

This made my 3rd purchase with Crest Lincoln and my experience was wonderful. My salesperson - Leka Gjorja - did an amazing job taking care of me. He was patient, found the exact package I wanted and able to offer me incentives that gave me a comfortable payment. And as a bonus, he was able to accommodate me by delivering the vehicle to my job where I signed the paperwork and he took me through the car (MKX). And can I say I just LOVE LOVE LOVE my new 2016 MKX?????!!! I LOVE this car! AWESOME. Again, my experience was really great. I appreciated everything Leka was able to do for me. He handled everything with patience and grace. I would totally recommend him as a salesperson and Crest as the dealership for anyone looking to get into a Lincoln or if they are already in one, then to transfer to this dealership.

Antonio Armijo

Jan 30, 2016

I really like calling in to schedule my 2013 MKT AWD for warranty work knowing if Crest Lincoln has to keep the MKT waiting parts I'll have a loaner.

Donald Kotchman

Jan 30, 2016

Great service. Fast professional and courteous. Job done extremely well

Ezell Sanders

Jan 29, 2016

The service rendered was exceptional, and staff was very courteous and friendly.

Joseph Mollison

Jan 29, 2016

Service was fast, car was clean and advisor was helpful

P. Schapman

Jan 29, 2016

The staff is always very professional, friendly and helpful!

Dan Hughes

Jan 28, 2016

Top notch service form the write up to the pick up

Paul Vitale

Jan 28, 2016

Service advisor set me up for a oil change when needed on a Saturday (called Friday the day before)which impressed me. When I arrived advisor greeted me right away and provided the service fast and washed vehicle.Great job!

Patrick Tollis

Jan 26, 2016

Service was done quickly while I waited. Everything was done exceeding my expectation. The waiting room is comfortable and coffee and refreshments are always available.

Robert Taggart

Jan 26, 2016

The Service was excellent, drove my car into the Service Bay, greeted by Jim Linville asking how he would be able to help me, stated that I was overdue for an Oil Change for my Lincoln MKS. Jim stated that he would be able to take care of me immediately and have the request complete in approximately a half hour. In the meantime I went into the Show room to see the New Automobiles on display. Jim came to the showroom to notify me that the car was finished and reviewed the Service Report and the work performed with the Oil Change.I received my car with a complete wash and left a very satisfied customer, I deal with customers myself and am very conscious on how I am treated when I deal with any service or sales people. Special Thanks for the Service and the attention paid to detail.

Ronald Rossi

Jan 26, 2016

good service quick in and out for oil changes with multi point safety checks. I am comfortable bringing my vechicle in for service at Crest.

Angela Evans

Jan 25, 2016

Oil change was fast, but when I was in a accident and my insurance didn't want to pay they took a very long time (weeks) to put the car back together so I could drive it out of there. This cost many car rental fees. Including 1500 with your enterprise located in your shop and hertz when I found out they were charging me so much I returned that rental and had to get another elsewhere.

David Akery

Jan 25, 2016

First time in this dealership. Leased 2016 MKC, Service was excellent. Would never consider buying or leasing a Lincoln anywhere else. Sales and financing staff were never trying to over sell. The whole process from test driving, financing and driving the car off the lot was fast and easy. True professionals.

David Bell

Jan 25, 2016

We were immediately greeted by three salespersons. This was very impressive and would have made any new customerfeel welcome. We are returning customers, however, so we went directly to our usual salesperson, Lucy Jakey.We leased an MKC this time and once again Lucy handled things quickly. She was very thorough in explaining thenew features in our car. She got our car quite fast and we were on the road in a few days.We were very happy with everything.

Justin Thakolkaran

Jan 25, 2016

I leased a 2016 Lincoln MKZ, Excellent experience.

Thomas Dargan

Jan 25, 2016

Service staff were all very friendly and helpful. My car (2015 MKZ) was serviced within the time period promised.I also visited the Parts Dept. & purchased a "WeatherTech" floorliner - Parts Dept. staff was friendly and helpful; I appreciated being able to purchase this product at the dealership without having to order through a website.

William Baker

Jan 25, 2016

Excellent service and dealership. The service center is modern,clean and the staff is friendly. And my Lincoln MKX came with 2 years of cost-free maintenance. (Not as good as BMW, which offers 4 years cost-free, but better than most.) I enjoy driving my Lincoln, which I have had for a year now. A very good, solid car.

Charlene Vickers

Jan 24, 2016

My vehicle is an MKC leased vehicle. This is my first time with a Lincoln. I was pleased with the service...and I was exceptionally pleased to be greeted by a very personable female. She was extremely helpful.

Diane Olson-Jacobs

Jan 21, 2016

EXCELLENT SERVICE. QUALITY WORK. PROFESSIONAL STAFF. EXTREMELY PLEASED,AND WON'T GO ANYWHERE ELSE.

Kathleen Bard

Jan 21, 2016

Roger, my salesman, always greets me and shows me the latest in the Lincoln brand.

Meghan Larocca

Jan 21, 2016

Mike was great! He made sure my new MKC had everything I wanted and even drove downtown to deliver it to me at work! Made the process super easy and convenient.

Joanne Ruzza

Jan 19, 2016

Chris Tessmer is very knowledgeable and knew exactly what I was interested in leasing. The staff is always courteous and very helpful. They are also considerate of my time and needs. I've never had a problem with anyone in any department. Great job.

Karen Arapostathis

Jan 19, 2016

I was surprised a couple hours into a brake job that I would have to pay $50 more because the technician had to spend more time fetting my rotors off! Seriously. I was watching the screens in the wsiting room. He wasn't working on my car half the time! But Im glad my brakes are done with Lincoln parts and hopeffully guanteed.

Kristina Eubanks

Jan 18, 2016

Excellent Customer Service, Excellent Salesperson. I love my 2016 MKZ

Mark Lashbrook

Jan 16, 2016

I leased my Lincoln MKC through Chris Tessmar, he was great. More importantly, the entire Crest team, led by Chris and Sales Manager Scott Kerr, worked together seamlessly to improve my customer experience, making it smooth and simple. My Lincoln is great and so are the team members at Crest!

John Thurman

Jan 15, 2016

\2016 MKX Lincoln, The service was excellent Steve Movsesian is a great Sales person that is why we always come back to him every 2 or 3 years to lease a vehicle. he takes the time to go over everything with u no matter how long it takes.

Joyce Goodman

Jan 14, 2016

My visit was for service to my vehicle. The staff was courteous and helpful as always; I have no complaints or concerns the service was completed as stated.

Carol Ray-Hicks

Jan 12, 2016

Everyone I've dealt with at Crest Lincoln has been extremely courteous and well-informed on the vehicles. I'm very pleased with both the purchase and service sides of this dealership, and will continue to lease my cars from them.

Elizabeth Jenuwine

Jan 12, 2016

My sales experience at Crest was fabulous! Chris, my sales consultant, went above and beyond to find the specific vehicle I wanted. His willingness to conduct most of the transaction via text and email was very helpful. The delivery process was handled in a timely manner, and the F&I manager was friendly to work with.

Michelina Plesco

Jan 12, 2016

I had my Lincoln MKS serviced with an oil change and check up. Very satisfied, everyone was very helpful. Thank you for your service MichelinaPlesco

Susan Darga-martino

Jan 11, 2016

Service staff was friendly and service was speedy. Also explained what was needed.

Andrea Nash

Jan 10, 2016

The purpose of my visit was to get my oil changed. I had a 2:00pm appointment and when I arrived I was immediately serviced. Waiting area was clean, staff was friendly and very accommodating with refreshments.

Karen Kay

Jan 10, 2016

Excellent service and the staff outstanding! I would recommend this dealer to friends and family. Great customer service . No hassles getting service done . Salesman very informative during lease time and paperwork always ready. No wait time! Wish all car dealer would look at how well the Lincoln dealers treat their customers .Thank you!

Mary Lievois

Jan 10, 2016

Jeff in the service department is very helpful and proactive in servicing my car. The service team is responsive and provides quick in and out service which helps because I work and live quite a distance from Crest.

Karen Eickmann

Jan 9, 2016

Vehicle = MKCThis was my first Ford/Lincoln purchase, and I was very impressed by the staff and dealership. When we arrived, Mike L. greeted us at the door, he was very polite and professional. Mike answered all our questions and did not pressure us about purchasing a vehicle. All the staff we encountered or worked with were friendly and courteous. The facility was extremely clean. I would recommend Mike and the dealership to all my friends and family. P.S. My husband really enjoyed the Cinnamon Sugar Cookies.

Mirella Dory

Jan 8, 2016

I was treated wonderfully! I got to drive a NEW MKX and now I will be buying one in the spring. Thanks for allowing customers to sample these beautiful vehicles!

Marlene Sabolovich

Jan 7, 2016

Our 3rd MKZ from Steve Mo. Wouldn't even consider any place or any other sales person if buying a Lincoln product.

Timothy Ritchey

Jan 7, 2016

Leka and Scott took very could care of me. I'm enjoying my MKS even though I work for G.M.

Joseph Gatt

Jan 6, 2016

We purchased a new 2016 MKZ just before the Holiday. The MKZ was ready to go with the paperwork for transaction completed on time. The sales staff was outstanding. Very pleased with our experience at Crest Lincoln.

Laura Mazich

Jan 6, 2016

Absolutely love my MKC!! Your dealership did a great job to prep it on an extremely busy day, so congrats! Working with Porcsha Smith was great, everything went well. Do far, all around very pleasant experience!

Bruce Cann

Jan 5, 2016

Every thing was taken care of, in a timely manner. The atmosphere in the waiting room was very nice. The service rep. was very cordial. Thank you.

Karen Preisel-Drake

Jan 5, 2016

The staff at Crest was awesome. The purchase of my new Lincoln MKC was flawless. I love my new car.

Jennifer Weingarten

Jan 4, 2016

I purchased a Lincoln MKC lease two days before Christmas. This was a FANTASTIC experience. First off, my sales rep, Roger Tauck was amazing. He called me as soon as he heard that I was having an issue at another dealer, trying to locate the exact vehicle I was looking for. I told him the pricing I wanted and he was able to negotiate a great deal for me. He was extremely Quick and Efficient at determining the price, followed by sending me all of the detailed information that he would need from me in order to get me into my lease. He followed up quickly and had my car ready for me the very next day. When I arrived, I was surprised at how beautiful the dealership was! Really clean and impeccably decorated and comfortable. I felt very special being there. Everyone was quick and efficient at getting me into my CAR! I was in and out of there in an hour. Love my new ride. Love Crest. Would definitely send my friends and family there...

Joann Schmidt

Jan 4, 2016

Excellent and timely servicing for an oil change and inspection on my Lincoln MKZ Hybrid.

Donna Jefferson

Jan 2, 2016

My sales associate Porscha Smith was very accommodating in answering all of our questions and information regarding the Lincoln MKZ 2016. In addition was outstanding in explaining how to operate all of the features in the vehicle. I couldn't have asked for a better sales person. I will definitely refer her to my friends and family in their search for Lincoln products. Donna and Darin Jefferson

Karen Deboer

Dec 31, 2015

Purchased new 2016 MKZ cherry red, traded in used vehicle.

Linton Banwell

Dec 30, 2015

Fantastic! Near perfect! Does not get any better!

Derek Hayes

Dec 26, 2015

The service from the sales staff was excellent! Matt K. & Leroy D. did a great job getting the deal done quickly. I purchased a 2006 chrysler 300c, love the vehicle. Only problem I have is the next day after purchased I noticed the drain tube is leaking coolant, I hope yhis can be taken care of with out delay.

Thomas Bardsley

Dec 26, 2015

Service was timely and people were courteous. I don't think you need a minimal # of characters for this response

Grace Spica

Dec 25, 2015

Chris Tessmar' provided the most professional and exceptional service that resulted in leasing my first Lincoln. Crest Lincoln dealership was beautiful, clean and everyone treated us like royalty. Sincerely grateful for the experience, Grace Spica

Thomas Hogue

Dec 25, 2015

Purchased a 2016 Lincoln MKZ. The service was great. All of the staff was very professional and helpful. My salesperson Mike Langewicz has to be one of the best salespersons I have dealt with in 40 years. I can tell you in 40 years I have had two other salespersons I enjoyed working with in purchasing a new vehicle but Mike Langewicz has been the best car salesperson I have ever done business with. He never pressured me and always kept me informed when the best deals were available.I feel Mike deserves an award for salesperson of 2016.

Vincent Roszczewski

Dec 25, 2015

Mkz exceptional staff , was recommended by people at work. Thank you. Crest is the Best

Katherine Mosley

Dec 24, 2015

My experience with the entire staff was great everyone was helpful and made me feel that my issue was important to them. Thank you guys for all that you done

Carmine Madonna

Dec 22, 2015

They did a great job. Greeted me by name. Always a great quality job!

Sidonie Brown

Dec 22, 2015

The whole experience was wonderful except for one thing. When I got home I noticed that my drivers seat had grease on part's of my driver's seat.

Timothy Richter

Dec 20, 2015

Good service. I had to wait to the car was cleaned, but other than that very happy. I was able to get a loan and the type of car I wanted. (Honda Odessey).

Gerald Mcgregor

Dec 19, 2015

everything ok, ready on time , car was returned clean and waiting area is very good

Gerald Zaliwski

Dec 19, 2015

We are extremely satisfied with our new MKC Reserve Lincoln. Steve Movsesian, our sales consultant, did a fantastic job helping us find our new vehicle, and explaining it after our decision was made. He treated us with courtesy and did not pressure us to buy. The entire staff was extremely friendly. We look forward to future visits and will recommend Steve and Crest Lincoln to our friends and relatives.

M R Schuck

Dec 19, 2015

Prompt service. Maintenance time estimate spot on. Columbia coffee delicious. Good experience

Sally Olah

Dec 19, 2015

Steve Mo did an excellent job of delivering our MKX and explaining all the new features. It's always a pleasure dealing with him and Crest.

Jean Guddeck-gibson

Dec 18, 2015

I am leasing a 2016 MKZ, fully loaded. It's a computer and fortunately for me, I am pretty computer savvy. Leka and Lucia were superb in handling this lease. Their customer service is beyond excellent. They are a "dynamic duo" in terms of quality of service, caring and personal care.

SLH

Dec 17, 2015

My Salesperson, Mike L. was very patient, supportive and pleasant to work with thru the entire process of my purchase of the 2016 Lincoln MKX. I took some time to finally make the decision to move forward with purchasing a Lincoln and I am glad that I did. The service of the entire dealership has been great and made the purchasing process seem easy. One of the other things that stuck out was each member that spoke to me while I was either waiting on my salesperson to take care of something, or if I was walking to the waiting area or restroom, everyone spoke and said "hello" and it was genuine. I did not feel like I was just another number or any person off the street, but that they were glad I was there, even though I was not working with them directly. Overall the experience was great!

Jeannette Williams

Dec 15, 2015

the service provide was done in a professional manner, that I was very please with

Thomas Brodzik

Dec 15, 2015

Shawn our salesman was very informative and was willing to take the time to answer any questions. I'll will buy again from Crest in the future.

Debra Washburn

Dec 14, 2015

My husband and daughter picked out the beautiful Lincoln MKZ for me on Saturday. They worked with a salesman we have worked with before. He has sold us our last 4 vehicles. The car is gorgeous. When I picked it up on Monday, our salesman explained and showed me all the wonderful aspects of the car. He was terrific! He explained and demonstrated the technology in the car. I love the car and enjoy the luxury and style every time I am in it.

Yehoshua Baumol

Dec 13, 2015

Service and attention was excellent. Porchas was awesome and really helpful! she deserves a raise!

Alexander Cusmano

Dec 12, 2015

Service is good but it is still a very vexing experience getting help when you first pull into the service center. Every time I visit I am standing around waiting. There is no clear waiting area to be helped by a service rep. Once the care is taken for service everything is fine. Would like more prompt service when first pulling into service center, or some clear instructions about where to wait.

Harold Shuttleworth

Dec 11, 2015

routine service for 15000 mile check service was timely all was well except no car wah even thought my wifes cad done at same time received a wash

Arnold Kollin

Dec 10, 2015

As always it was pleasure, prompt, friendly, efficient service.

Lois Cyrulewski

Dec 10, 2015

We purchases a 2010 MKX at Crest. The service has always been great.

SDBell

Dec 10, 2015

The gentleman who greeted me and checked me in was excellent! The customer waiting area is outstanding compared to others. I was well informed by the Service Representative throughout the process. I would have give a perfect score on all aspects of the survey had one little detail been taken care of...the Service Tech forgot to change my service reminder sticker located in the upper left corner of my front windshield. I always rely on that sticker as a reminder of upcoming needed routine service.

Scott A White

Dec 9, 2015

The staff is so professioal and make the new car experience thoroughly enjoyable. Our salesperson, Chris Tessmar is great! Owning a Lincoln makes you feel so proud.

Christopher Dittman

Dec 8, 2015

Great service. Nice facility. I always bring my vehicles there for service.

Rhonda Miller

Dec 8, 2015

Good experience. Friendly and helpful. Timing was good for service

Sylvia Kalinowski

Dec 8, 2015

service to my mkz was completed and I was on my way within an hour - thank you

Claudia Warmus

Dec 7, 2015

All was well. I brought my wife's MKX into the dealership for an oil change. This service and the multipoint inspection was performed quickly and I was on my way. Good job!

Khiana Willis

Dec 7, 2015

I had an oil change. They were fast and efficient.

Nancy Reyntens

Dec 7, 2015

Oil change for MKZ...everyone was helpful, friendly and knowledgeable....would recommend Crest highly.

Rosemary Kautz

Dec 7, 2015

Great job keeping to the promised time frame and for being so courteous. I appreciate both.

Gloria Mcdonald

Dec 5, 2015

Overall the service was very good. The salesman was very patient and attentive in spite of the busy Black Friday traffic.

Linda Thomas

Dec 5, 2015

Wonderful experience, always professional and friendly staff. Service waiting room is comfortable with delicious refreshments.

Freddie Armstead

Dec 4, 2015

Outstanding customer service and the people were extremely nice and friendlly

Joseph Moutard

Dec 4, 2015

My vehicle was repaired properly and in a very timely fashion. It was a warranty repair, so there was no charge and we received a very nice loaner also free of charge. This was an excellent experience in customer service.

Alonzo Brock

Dec 3, 2015

EVERYONE THERE WAS GREAT AS USUAL THANKS JEFF THANKS FOR EVERYTHING . WILL SEE YOU NEXT TIME

Melinda Jawad

Dec 3, 2015

Thank u for being so nice and fast! Everyone was very nice. Good job.

Phil Morell

Dec 3, 2015

Quick, good service.This visit was more like I've had over the years. There were troubles with the previous Mustang service in October.Thank you.

jrgrimm22

Dec 3, 2015

I love having a new car, but I've never really enjoyed dealing with car salesmen...until now. My representative over there was Chris Tessmar and his service was excellent. He went above and beyond to make me happy and the process was extremely easy.I don't typically write reviews but Chris and Crest deserve a positive review. If you are considering buying a Lincoln give Chris a call. Thanks Chris!

A. Oska

Dec 1, 2015

The service was great and the service consultant, Sean Habba, is very courteous and helpful.

Beatrice Dambrosio

Dec 1, 2015

The service was excellent and the staff was very helpful,

Kathleen Yazbeck

Dec 1, 2015

staff very helpful and service very good and waiting area very nice and com fortable

David Hempstead

Nov 30, 2015

Top notch service comes from the owner who treats everyone well

Dorothea Schmidt

Nov 30, 2015

Service was quick and efficient. Facility is very clean.

Ezell Sanders

Nov 30, 2015

Personnel was cordial and very courteous. Vehicle was repaired in a timely manner.

Kaitlin Chuchran

Nov 30, 2015

Purchased a 2016 MKC. Worked with Chris Tessmar. Great experience and salesmen. He was the reason I ultimately decided to go with Lincoln.

Michael Mason

Nov 30, 2015

These guys in the service department are awesome, there wasn't a question they couldn't answer, no matter how trivial!! And on top of it, my oil change was done quickly,and they changed my battery in my key FOB in minutes, it seems like i just sat down and BAM, it was done. Thanks Crest, see you again Bob and Jeff

Robert Vandenbergh

Nov 30, 2015

Dino was very good, as he always is. I have been getting my cars at Crest since 1985. He was able to get my car delivered to me in a matter of hours to help me save money.

Anthony Kirk

Nov 28, 2015

was well pleased with the customer service. Was greeted upon arriving and the service was completed in a timely manner. Would recommend Crest Lincoln to family and friends.

Carole Legge

Nov 28, 2015

Quick, friendly service for my first oil change in a clean neat facility.

Cynthia Miller

Nov 28, 2015

I leased a 2016 MKC, Chris Tessmar made made my experience easy and stress free. Would absolutely recommend him as a salesperson. Everyone at Crest Lincoln was helpful and informative. As a return customer the service dept is also excelent

Michele Seppey

Nov 28, 2015

Had tires rotated along with oil change. Mechanic forgot to give our wheel lock wrench back. We had to go back inside the dealership to get it. Then my husband noticed that we only had 3 wheel locks out of 4. We had to have the car taken back into the garage to have #4 put back on. We found out the 4th one was stripped but the mechanic didn't say anything. The assistant manager of service replaced all 4 with new ones with no charge. Shaun gave us a card for a free oil change next time at no charge for the inconvience.

Stephanie Tocco

Nov 27, 2015

Thank you again for another excellent customer service experience. Shawn is the most efficient and kind service representative I have ever met. He conducts himself with absolute professionalism. I have and will remain a very loyal customer, not only to the Lincoln brand, but exclusively to the Crest Lincoln dealership.

Thomas Hughes

Nov 27, 2015

I brought my 2013 MKZ in for it's 25,000 mile service and the dealership's staff was professional, courteous and the job was performed with excellance.

David Bell

Nov 26, 2015

Everything was excellent as usual. A pleasant experience.

Gail Cross

Nov 26, 2015

Steve Mo makes the sale! What a pleasant experience! every time!

Ruth Nelson

Nov 25, 2015

The staff is always very helpful. I always receive prompt, excellent service when my vehicle is taken in for any maintenance work. I own a 2008 Mercury Mountaineer, which is one of many vehicles my husband and I have purchased or leased from Crest. We are loyal customers.

Judith Comps

Nov 21, 2015

The salesman Shawn was very helpful and knowledgeable. We would recommend them.

Gerald Richart

Nov 20, 2015

Smooth effortless service. Clean comfortable facility.

Glen Steele

Nov 20, 2015

The delay between the time my MKZ was serviced, washed and parked for pickup and the time I was notified it was ready was 45 minutes plus. It would have been longer if I hadn't asked a service manager, "why the delay."

John R. Tucker

Nov 20, 2015

My Service Advisor, Jeff Buckman,went over all the maintenance items with me for my 2002 Lincoln Navigator. He gave me very sound advice on my needs for my future visits, rather than just schedule my oil change at this time. I very much appreciate his concern that I get the maximum trouble free service from my vehicle. I will certainly come back to him and Crest Lincoln for future service.

Maureen Langewicz

Nov 20, 2015

My salesmen ( Michael Langewicz) was great, he got me the color of the car I wanted and was able to stay in a good price range. Thank you

Edward O'Rourke

Nov 19, 2015

Everything was great, just like it has always been over the last several years !

Mark

Nov 19, 2015

I had the first oil change and tire rotation on my MKS. That was the only service I needed.

Michael Saad

Nov 19, 2015

I worked exclusively with Porscha Smith from the time I made my first online inquiry. I was uncertain about my choices, but Porscha was both patient and helpful. Her knowledge of all the vehicles and my options was extremely supportive as I went through my buying process. She even went so far as to walk the entire parking lot with me, pointing out different vehicles to support my interests. She proved creative, helpful and flexible. Her total dedication to "getting it right for me" is what finally moved me to decide on a Lincoln instead of a Lexus. In the end I purchased my first luxury car - an MKZ with the 300A group. Both my wife and I are thrilled with the car. Thank you Porscha.

Abraham

Nov 19, 2015

My sales person, Chris Tessmar, is a true professional of his trade. I was completely comfortable from beginning to end. Great car, great dealership, great salesperson AND a great deal... grand slam! And I can still hardly believe this... When I sat down to sign the paperwork the monthly payment was 17 bucks less than our agreed price! Who does that? Bravo!My next vehicle will defiantly be a lincoln...from crest.

Marion

Nov 18, 2015

I absolutely love the customer service at crest Lincoln. The Service Department is so friendly and they make me feel very comfortable. I am treated with respect which earns high kudos with me. I purchased my Lincoln MKS from Shawn and he was fantastic!!! Big smiley face to the entire Crest Lincoln Family (SMILE)!!!Thank you Crest Lincoln!!!

Dianna Larosa

Nov 17, 2015

Easy scheduling, prompt service, loaner car, updates on progress of repairs and fast pick up of my clean and washed car! Couldn't be better.

Daniel Haroutunian

Nov 15, 2015

The staff is always quite helpful at Crest Lincoln. I don't have anything negative told say.

Kelley Lovati

Nov 10, 2015

The dealership stood behind their work and replaced a warranty part without any issues. Service personnel were friendly and helpful.

Sondra Pedigo

Nov 9, 2015

I have always had outstanding service at Crest. I have had car repairs and I have had my car detailed there a couple times and it looks fabulous every time. You also make it convenient to obtain a rental and I love that. One small bit of feedback, I wish you would allow consumers to tip the staff who worked on the detailing though as I want to show appreciation by more than just my review. Thanks for everything! My car always looks amazing thanks to you.

Dorothy Gibbs

Nov 6, 2015

I picked up my new (leased) 2016 Lincoln MKZ on 20 October 2015. I'm very pleased and excited about the new features that are in my new vehicle as compared to my 2014 MKZ. The staff, as always, was very cordial and helpful. My Salesman, Steve "Moe" Movsesian, was phenomenal in helping me with the color choice and all the other features. The service was excellent!! This is my fifth (5th) Lincoln MKZ, so that means that I'm a very satisfied customer with the Lincoln products and services.

Franklin Kowalczyk

Nov 3, 2015

Just picked up my new Lincoln MKS on Thursday. The only problem I have is that I can't get The garage door opener to work. The hard-wired opener works as well as two hand held openers work, but no matter what I try, following all of the instructions, I still can't get the car remote to work. I don't know if there is a problem with it or not. I'll keep trying even though I've tried it several times.

Gerald Petkash

Nov 3, 2015

I didn't even have an appointment the last time I was there last week with my 2007 ranger for an oil change and check up. I was still treated great and was in and out in less than a hour. Keep up the good work guys and gals. Coffee and cookies were great too.Gerald Petkash

Jaclyn Candela

Nov 3, 2015

Shawn Johnson sold me my car and was courteous, knowledgeable and very accommodating. I wouldn't hesitate to recommend my friends and family to this dealership and will continue to do so.

Joseph Geffert

Nov 3, 2015

The service is great.They were very helpful.I've been going there for years & theservice has always been great.I wouldn't keep going back if it wasn't.

Carmine Madonna

Nov 2, 2015

Crest Lincoln was fantastic. They gave me a great price for the brake replacement I needed. They offered me a loaner and allowed me to drop off my car the night before. They really put the customer first.

John Dicaro

Nov 2, 2015

Roger was very helpful and everyone couldn't be nicer. We got an MKZ. Service was great. We came back for more info about car and salesperson helped me.

Joe Curtis

Oct 31, 2015

The service was excellent. I needed to get my regular maintenance complete and despite the fact that the dealership was booked and I waited until the morning of the appointment to call, Crest service team squeezed me in the schedule and had my car handled in 30 minutes. The staff is always wonderful!

Andrea Ali-boulding

Oct 30, 2015

This dealership demonstrated the most exceptional customer service right down to the last detail. I would highly recommend this dealership so that others can experience the same wonderful service!

John Okoniewski

Oct 30, 2015

Michael, my salesman, was very helpful and friendly. He even went out of his way to deliver my new car to me since it was hard for me to make it into the dealership. Excellent service!!

Mark Mandel

Oct 29, 2015

A pleasure from start to finish. I cannot single out any one aspect as the entire experience was timely and pleasant. From my salesman all the way through to the young woman who washed my car before turning it back over to me, it was a great experience, and I could not imagine going elsewhere. Thank you.

Beatrice Dambrosio

Oct 27, 2015

I brought my 2013 MKZ in for an oil change and normal maintenance. The staff was very helpful and got me out very quickly.

Mamie Lim

Oct 27, 2015

the process went very smoothly and very detailed to the last point. Shannon showed everything about the new MKZ and the differences from the previous one. She picked the color for me and I could not be happier about the selection. Everyone complimented about the beautiful car.

Randy Utley

Oct 26, 2015

Friendly, courteous and helpful staff. Nice waiting area and amenities.

Andrea Craig

Oct 25, 2015

It was a service appointment. Everything was efficiently done, the staff was wonderful.

Dennis Holland

Oct 22, 2015

Every friendly awesome people get the job done in a timely manner.

Kay Stone

Oct 22, 2015

It was fine. Construction out front was challenging but that has nothing to do with your service.

Ronald Griffin

Oct 21, 2015

I just bought my first Lincoln ever from Crest. It was a top rate experience.

Susan Wiley

Oct 17, 2015

Very nice dealership, friendly staff. Had appointment and was done in less than a minute.

Deborah Hansen

Oct 16, 2015

This is my fifth Lincoln; the 3rd that I've leased through Crest. My salesperson is/ has been for all 3 cars, Chris Tessmar. I'm sure many people compliment their sales person for various reasons but I must tell you, very sincerely, that Chris is the most genuine, honest, helpful salesman I have ever had in my 4 decades of purchasing cars. He is the biggest reason that I go to that dealership. Period. I am not exaggerating when I say that I call him with what I am looking for and he has EXACTLY what I want the following day. This last car also had a lovely bouquet of flowers inside as well. Certainly a first for me.

Girolamo Danna

Oct 16, 2015

Great Service, Very Friendly Staff, Everybody made me feel like a friend.

Jeanne Campbell

Oct 16, 2015

AS ALWAYS, THE SERVICE I RECEIVED WAS PERFECT. I HAVE BEEN A CUSTOMER OF CREST SINCE 1973. OER THE YEARS IT JUST CONTINUES TO BE BETTER AND BETTER. I WOLD NEVER GO ANYWHERE ELSE FOR MY LINCOLNS. THE SALES PERSON, DINO MARTINO AND ALL THE STAFF IN SERVICE ARE ALWAYS HELPFULL AND RESPECTFUL OF MY CONCERNS.

Nancy Dillon

Oct 16, 2015

My car always gets great service. I am treated with respect, courtesy and friendliness. Everything is always done well, all my questions and any concerns are always answered. Great people work here!

Timothy Kelly

Oct 16, 2015

Great Service, courteous employees, clean facility.

Dwayne Haywood

Oct 15, 2015

Very good experience. The apt was scheduled in the same day. The customer service rep was friendly and helpful. This is an excellent dealership.

Elizabeth Komarnicki

Oct 14, 2015

I was very pleased with the service, the service people and the entire visit. thank you...:)

David Schwartz

Oct 13, 2015

You all go above and beyond to help us. I see this effort put toward every person you interact with at Crest LincolnThis team ought to be the " Model"for other dealerships bearing the logo

Larry Allison

Oct 13, 2015

Everything was fine. These surveys are annoying. Everyone send them. I don't need a survey and constant phone calls every time I go to the dealershipl

Susan Bloomquist

Oct 13, 2015

Very professional and time to complete was exactly as promise.

Donald Brunn

Oct 12, 2015

I leased an MKX that is quite loaded. My previous 10 cars were Cadillac's. Last 4 were SRX. I like the Caddilacs but thought I would try the Lincoln. I have had it a short time but so far it is great.MY experience at Crest was much better than with the Cadillac dealers I have dealt with. Sales person knew his product and was very professional. I am very satisfied with Crest and highly recommend it.

James Walsh

Oct 12, 2015

every one is very polite and helpful. My experience with salesman MO and my service rep, was both a pleasant experience.

Thomas Hughes

Oct 12, 2015

Your technician fixed an issue I had with my ventilation system that Crest Ford could not.

Nancy Laskowski

Oct 11, 2015

I always have a nice experience when I take my car every 6 months. I trust your service department and I'm treated like a valued customer.

Giuseppe Russo

Oct 10, 2015

We always enjoy coming to Crest. The staff are always courteous, helpful and pay attention to detail. We have been purchasing our vehicles at Crest for many, many years.

Amira

Oct 9, 2015

The service was great! My sales rep (Porscha Smith) was awesome. I gave a less than excellent overall score because the business manager rushed my paperwork at closing

Kristina Eubanks

Oct 9, 2015

Crest Lincolin is the best dealership I have ever been to. The staff is friendly and accomadating. The service is fast. I would recommend any to visit and purchase a vehicle from Crest. I look forward to leasing a new car pretty soon. Two thumbs up!!!

Kathy Andres

Oct 5, 2015

An oil change and tire rotation done efficiently by courteous staff. Throw in a car wash and I was "good to go".

Lloyd Semple

Oct 5, 2015

Took longer than predicted and a bit more expensive than planned but work was excellent and I had a free MKS loaner so I am happy.

Judith Koday

Oct 4, 2015

Since purchasing my vehicle in late 2010 I have NEVER had a bad experience at Crest Lincoln. From my salesperson (who still remembers me!) to each service adviser, to getting my fixed properly and on time.I have extended warranty that provides me with a loaner and the rental company also is very friendly and accommodated. This last visit was an oil change and all point check up. If I can make any suggestions it would be the lounge chairs in the waiting room are comfy but too deep someone like myself who is only 5ft tall, when I sit in the chairs my feet do not touch the ground. It can be very uncomfortable.

Brenda Veit

Oct 1, 2015

As always a 10 plus when I have any reason to go to the dealership

Gary Pompilius

Oct 1, 2015

We leased a MKC. Our sales person was very helpful, she answered all of our questions, wasn't pushy. We visited and test drove several vehicles (GM, Ford, Lexus) and we can tell you that the professionalism of Crest Lincoln is second to none... Thank you!

Kenneth Ruelle

Oct 1, 2015

My experience was very good. A cookie or two while I reviewed the new cars on the floor while my car was getting a check up and oil change. I spoke with my salesperson and the time went by very fast. Thanks so much for all your help.

Patrick Schapman

Oct 1, 2015

The staff was very kind and helpful. I've always experienced wonderful service.

James Maleski

Sep 30, 2015

Very professional in all aspects of service.Real professsionals

Robert Wesch

Sep 30, 2015

2016 MKX, this is the 3rd lease we have had with the MKX. The vehicle is great and Andy Mychek was great as well.

Helen Johnson

Sep 29, 2015

Always polite, service is great everything done in a timely fashion

Dorothy Covington

Sep 28, 2015

I arrived a little before my scheduled time and was immediately seen by a service rep. He wrote up my order and had me to go to the service waiting area. It didn't take long at all! The rep. told me what my cost was so that when I saw the cashier, I knew exactly what the price was.Excellent service from start to finish.

Larry Reed

Sep 28, 2015

Fixed on time and I had no additional problems with the transmission since it was reprogramed (second time).. Unfortunately you are not offering any vehicles without the push button transmission selector so this will be the last Lincoln I will be leasing (I had 3 MKZs and 1 Milan).

Michelle Flohr

Sep 28, 2015

Thank you for such excellent , personalized service.

Alfred Picmann

Sep 25, 2015

Leased a 2015 MKC from Andy Mychek. It was a very easy process from beginning to end and Andy was very professional. A perfect car buying experience!

Leanne Cue

Sep 25, 2015

The salesman that we worked with was very helpful and had great customer service. I would definitely recommend this dealership to others.

Nancy Adler

Sep 25, 2015

I worked with Chris and he was fabulous! His service was excellent and his responsiveness was impressive. I would definitely recommend him, and already have, to friends. I had a great experience.

Dan Hughes

Sep 24, 2015

Excellent start to finish!Brought my older vehicle in and was worried about the finish matching, and the did a great job!Wonderful match and you would never know where it was painted.

Lyle Rankin

Sep 23, 2015

Went well. Received fair price for my trade in and the new vehicle was in good shape.

Nancy Dunne

Sep 23, 2015

call to make appt. got in the same day,in and out in good time,it was a smooth experience.

Stanley Kucemba

Sep 23, 2015

Upon arrival, your customer representative Shawn, greeted me in a very warm fashion, was very informative regarding the work to be completed with estimates of time and cost. Really appreciated his attitude and accuracy of estimates. He is very knowledgeable and courteous. All work was performed as requested. Only issue was that when we went to the service station up the rode, someone had noticed a nail in the front tire. I don't know if this was missed during the tire inspection/rotation or if it occurred in that short stretch of road. In any event upon returning home and once again noticing the nail, we had to return to Crest to have the nail removed and tire repaired.

Richard Willis

Sep 22, 2015

2009 towncar every thing was very good and excellent

Mgz

Aug 6, 2015

Our first time leasing experience at Crest Lincoln was very positive. Chris Tessmar was highly recommended to us & we can easily see why. He was very personable, knowledgeable & helpful with us choosing a vehicle that exceeded all our needs. We are very satisfied with the quality & pricing of our new lease vehicle & would definitely recommend Chris to our family & friends.

tracyhankmendez

Jun 29, 2015

My husband and I had the pleasure of dealing with Chris Tessmar and Crest Lincoln. We leased an MKC and MKZ and we are both highly satisfied with our experiences and the service we both received. I cannot say enough about Chris Tessmar - He went above and beyond all our expectations and made sure our leasing experience was flawless! Honest, and full of integrity, he is by far the best salesman I have ever dealt with. He is always straight forward, hard working, and gets the job done. This dealership is top-notch and I would recommend Chris to anyone. I will definitely be returning to this dealership in the future! Thank you Chris for everything! I will now be a customer for life!

Lawrence Ciaramitaro

Jun 22, 2015

Service was fast, the people were friendly, and they did everything they said they would.

tomnlori1

Jun 19, 2015

We had a wonderful experience dealing with Chris Tessmar and Crest Lincoln Mercury. We leased an MKC. Chris went beyond the call of duty to make sure we received exactly the vehicle we were looking for. There was no high pressure, he was straight forward and honest and thoughtful. He made our car buying experience comfortable and a pleasure and we would lease/buy from him again and again.Thanks Chris! You are our "Go To Guy"!

JT

Jun 16, 2015

Seen a picture of a car online that looked good and good price. Went by the dealership to look at it while it was closed and made up my mind to go for it. Buying process a bit lengthy but everything was done right the first time which is what counts.

Carrie Montalbano

Jun 15, 2015

Crest Lincoln is a great dealership, This was our second time leasing a new car and we love the service we receive when we visit Crest Lincoln. I would Highly recommend this dealer to other family and friends.

Satisified customer

Jun 11, 2015

Professional, prompt and friendly with reasonable value for the service provided.

Theresa Michalski

Jun 9, 2015

always treated well. the service people take great care in helping me every time i'm in. love my mariner

Barry Brinkley

Jun 5, 2015

It was a very good experience. Top notch, and very customer friendly.

Cindy

Jun 5, 2015

Very satisfied with the entire service and impressed with the professional and courteous staff.

Joyce Gallegos

Jun 2, 2015

I had one of the best experiences in leasing my first Lincoln ever. Roger Tauck was an outstanding knowledgeable and professional young man to deal with in this transaction. The whole team seemed to be on board for the customer. I definitely recommend this dealership to anybody interested in Lincolns.

Phil Morell

Jun 2, 2015

As usual, first class service & treatment!I'll probably be bringing my new Mustang in for service, also.

Dee M

Jun 1, 2015

Great service! Chris Tessmar has sold me my last 4 cars and I have been very happy. He keeps his promises, finds me the exact car I want and makes sure I get it when I need it. He is honest and very helpful. I just bought an MKC and couldn't be happier with my purchase. Everyone at the location is very nice and helpful. Chris's assistant Rick was also very helpful. He drove all the way out to the other side of the state to get me the car I wanted and they had the car ready for me same day for pickup. I am very satisified with the service I receive every time I go there! If I could rate Chris higher than 5 stars/5 I would!

deem90

Jun 1, 2015

Great service! Chris Tessmar has sold me my last 4 cars and I have been very happy. He keeps his promises, finds me the exact car I want and makes sure I get it when I need it. He is honest and very helpful. I just bought an MKC and couldn't be happier with my purchase. Everyone at the location is very nice and helpful. Chris's assistant Rick was also very helpful. He drove all the way out to the other side of the state to get me the car I wanted and they had the car ready for me same day for pickup. I am very satisified with the service I receive every time I go there! If I could rate Chris higher than 5 stars/5 I would!

Neil Russo

May 30, 2015

A pleasant and professional new car purchase experience.

Mz. Moscato

May 29, 2015

I would like to express great appreciate to Chris Tessemar & his assistant Rick for making my experience in purchasing my new car a wonderful and smooth transition. Rick caterer to my needs by bring different cars and trucks, like I was shopping for shoes! (lol) CHRIS was so patient with me because I changed the color of my car 3 times. However, this did not phase him one bit. Crest Lincoln meet my expectations & beyond my needs. Thanks Chris & Rick for your help and kindness.

Myron D.K.

May 25, 2015

I was given free reign as to test driving the car I was considering. The used car was so clean all over that if you didn't look at the odometer, you would think it was a brand new car. When I later took delivery of the car after I financed my car loan, I had the entire buying process fully explained to me. And what a day I chose to buy my car: there was a reception in the main showroom. CREST LINCOLN IS THE BEST!!!!!!!!!

Beverly golfer

May 24, 2015

Took car to bump shop. Repair was done in a prompt and professional manner

Arnold Kollin

May 22, 2015

HAVE BEEN DEALING AT CREST FOR 35 YEARS AND THEY JUST KEEP GETTING BETTER EVERY YEAR.

Rowena Filary

May 21, 2015

I can not say enough about the staff at Crest lincoln! I had a wonderful car buying experience. Highly recommend this dealer. My next Lincoln will come from there!

Ken

May 20, 2015

I had an oil change and 45K checkup as well as my GPS updated. All went well and was on time; they even paid for my lunch with a gift card To The Country Inn

MalikMI

May 16, 2015

Great experience!Finance team and salesman helped me find the right finance.

Sandy

May 16, 2015

This dealership has the best customer service I have ever experienced. I have leased and purchased vehicles from Crest Lincoln and won't go anywhere else. The service department is outstanding. I highly recommend This car dealership.

Auda Damron

May 13, 2015

Was very pleased with the whole experience. The greeting and write-up was actually pleasant,

Zombo

May 12, 2015

Always great experience when taking my cars their!

louie rahhal

May 5, 2015

service reps are always on top of their game,great service.great people

John Nagy

May 4, 2015

Crest Lincoln is the greatest dealership I have ever delt with.

Bonnie Kaster

Apr 29, 2015

No Problem, Excellent Service. Will return for future service

DorothyC

Apr 29, 2015

I identified a problem with the establishment and was directed to the service manager. He was empathetic and accommodating. He said he would take care of my needs and he did just that. Kudos to the service manager Mr. Elliott.

Paul M

Apr 27, 2015

Top Self Dealer! I purchased my Z there and service there!

Claretta G

Apr 24, 2015

Time for my MKZ 15,000 miles service appointment. Service and waiting room areas spotless.

Danita Toone (Anthony)

Apr 20, 2015

Got a scheduled oil change. Service Great and on time.

Lawrence Ulanski

Apr 17, 2015

Mr. Leka Gjokaj did a fine job putting lease packages together.

M Renee Schuck

Apr 17, 2015

Wonderful. Shuttle service was very much appreciated. Check in fast and efficient. Same with pickup.

Norman Nowak

Apr 17, 2015

I have leased at least a dozen cars from Crest Lincoln and will continue to return as long as their ability to satisfy and work with its customers continues. I have two Lincolns now, an MKZ and an MKC.

Geneg

Apr 15, 2015

Service was completed on time and very well done. The service facility is very clean and welcoming.

Martin Brown

Apr 15, 2015

Excellent! Great experiences with sales and service. Thank you Crest Lincoln!

Linton F. Banwell

Apr 13, 2015

Fantastic!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

CHARLENE J. YOHE

Apr 10, 2015

No problems, quick service, service rep. was friendly. Clean waiting room.

Albert

Apr 8, 2015

Long distance delivery, perfectLong distance delivery, perfectLong distance delivery, perfectLong distance delivery, perfectLong distance delivery, perfectLong distance delivery, perfectLong distance delivery, perfect

Mel

Apr 7, 2015

Everyone was nice and helpful and did a good good servicing my Lincoln.

tony

Apr 7, 2015

Fast, comfortable experience. You can watch tv and have a coffee while you wait.

Greg

Apr 1, 2015

Matt Kelly did an amazing job. From our first conversation, to sitting in our new car going thru all the options, he never let us down.Their Finance Manager was amazing...... She was so much fun and so friendly. She made the experience exciting.

Joe

Mar 29, 2015

I purchased a CPO MKZ and am very satisfied with the sales person (Bill) and dealership

Millard Remsey, Jr.

Mar 27, 2015

Came in for oil change and service. Everything went very well.

Shane

Mar 27, 2015

The experience, from start to finish, was everything you would expect from a luxury car dealer. Would recommend them to anybody.

J

Mar 24, 2015

Very pleased with Crest Lincoln. Roger was fantastic to work with and will buy from him again.

Edgar Lane

Mar 21, 2015

The sales staff were pleasant, helpful and there for us. It made our buying experience worth every minute

Donald McIntosh

Mar 17, 2015

It was a positive experience. courtesy and helpful staff

M Hurst

Mar 17, 2015

After a week of looking and 1000+ miles of driving to countless dealerships in a 75 mile radius of my home, I returned to Crest Lincoln to purchase my Ford Explorer and I am so glad I did. Matt Kelly and Bill Debell made all aspects of the purchasing experience easy and pleasant. Additionally they made sure my inquiries and concerns were addressed. Post purchase I experienced a faint unfamiliar noise in the vehicle. I contacted Bill and without hesitation he asked me to bring the vehicle back so he could have it looked at. I shared my experience with a colleague and she had a very similar positive experience with the Crest Lincoln team and service. The entire staff at Crest Lincoln worked as ONE TEAM to facilitate delivery of a quality product and customer service beyond compare. The experience and team are more than deserving of a 5+ star rating.

newrichardson

Mar 17, 2015

I wanted to thank Mike Moreno for the great job he did in getting me a car. I've had a few issues with credit but Mike was great, very professional and extremely knowledgable. I know I was not an easy sell yet he did not give up on me. This was the best experience I've had purchasing a car in a long time. Thank you to the staff at Crest and especially to Mike for making this experience and easy pleasant one.

Nicole Allen

Mar 16, 2015

I brought my 2013 MKX in last Wednesday morning (3/11/15) because I was experiencing some issues with my transmission (I believe). My truck was only in service for Wednesday and Thursday. I picked it up Thursday evening. The dealership was unable to detect the problem (Murphy's Law right???) but assured me that if I experienced the problem again, to please bring it back in. My salesguy (Leka Gorjga) told me that if the problem came up again, to call him and he would arrange to have someone from the dealership meet me at my house with a loaner vehicle so I wouldn't have to waste time driving all the way from Oak Park to Sterling Heights to drop my car off and make it in to work on time. Major plus because traveling that far in the morning to Sterling Heights then driving to work to Dearborn is a major haul and a pain. As I was leaving the dealership at 8pm, I noticed that the oil change sticker in my window indicated that an oil change was needed by the next day and the miles were near what the sticker said. I went back in the dealership to schedule an appointment to come back and was saying how much of an inconvenience that was going to be and the service guy (Tim) told me no worries, they will change my oil right then and there. And they did even though they were probably trying to shut down for the evening. I was very pleased. I feel Crest went out their way to accommodate me and I appreciate it very much. This is my second Lincoln vehicle with them and I will continue to buy my Lincoln's from this dealership because of their impeccable service towards their customers!

Terry L Barton

Mar 13, 2015

Sales Staff is better than any I have ever did business with.They know the cars they are selling from bumper to bumper.This was the second car I have from Crest Lincoln and will not be the last.

mjo

Mar 12, 2015

Purchased a Lincoln MKZ and was very satisfied with the entire staff at Crest Lincoln. Ask for Roger T. He was wonderful to work with. Planning on making my next purchase with them as well.

Alan S, Grayewski

Mar 10, 2015

Crest Lincoln Service Department is by far the most efficient and professional service department in the Lincoln fleet. Kudo's to Jeff B. who continues to emulate first in class knowledge and courtesy to his customers.

Arese Robinson - A Loyal Lincoln Customer

Mar 6, 2015

Last night, I drove off the dealership with a spanky new 2015 MKX, thanks to best salesman ever -- Mr. Chris Tessmar! If you have not had the opportunity to meet this guy ---- you are doing yourself a disservice. This is my third MKX - and I am truly pleased with the quality of this product. Chris is professional, exemplifies exceptional customer service and is very knowledgeable of all Lincoln products. If you are in the market for a Lincoln vehicle, please stop in and see Chris Tessmar, you will not be disappointed. #CrestLincolnRocks, #ChrisTessmarIsTheBest

Dave

Mar 4, 2015

I purchased my first ever Lincoln, having bought Other Ford vehicles many times. I was very pleased with the buying experience. The thing I liked most was that Crest puts the A,Z Plan discounts and other applicable rebates, etc. when listing a vehicle on their web site.With one call to the dealership, I was able to reserve the exact car (MKZ) I wanted, found out the exact price including taxes and title, and have it placed in reserve. All from 250 miles away.I made an appointment with the sales rep. and came in the next Monday and picked up the car.

Don Measel

Mar 2, 2015

Sales and service group always do a first class job

Daniel

Feb 20, 2015

I worked with Bill DeBell in used cars and he was up front, honest and very helpful. I would highly recommend him if you are purchasing a used car. I was able to take the vehicle out for a few hours so my wife could take a look at it--having two small children at home this was great because we didn't have to drag them in, nor did we need to arrange our schedules separately to see the car. I got a great car for a good price and would certainly contact Bill and Crest in the future.

DGM

Feb 19, 2015

Purchased a used Flex for a fair price--Bill DeBell was honest and helpful and allowed me to take the vehicle out for a few hours so my wife could take a look. Having two small kids at home, this was really convenient. The entire process was straight-forward, friendly and fast--I highly recommend Bill and those at Crest .

Denis Butt

Feb 17, 2015

Took care in for rattles and oil change they fixed rattles but left door weather stripping off and head liner loose I fixed those but they did get the rattles right the first time

Rakhel Coles

Feb 17, 2015

I had just completed a chapter 7 bankruptcy and Crest Lincoln was able to get me approved for a 2012 Lincoln, but instead I chose to get a fully loaded 2011 Dodge Journey which I love. I received my car fax and purchased my insurance for the next 6 months. I was able to drive home with my new vehicle without having to wait several hours and without playing the waiting game. Crest Lincoln is now my family dealership; we will always come here to purchase our vehicles in the future. Mike was great!

Nick

Feb 13, 2015

I was surprised to learn that my service, for the works, was free due to a previous service I had done several months before. A very nice surprise.

Samuel Martin

Feb 7, 2015

The staff is always curteous and helpful. We have been satisfied customers for almost twenty years.

Joy

Feb 2, 2015

Excellent service dept. Always friendly and efficient. Someone greeted me as soon as I pulled into the shop. I appreciated the clean, modern restroom and waiting area. It was nice to have a fresh cup of coffee and snack as I waited. The waiting area is a very comfortable environment that is warm and welcoming.

bill hanke

Jan 31, 2015

Bill Hanke I bought a used 2009 Lincoln mkz, with a,vibration in steering wheel. They found it to be the rear drive-shaft. The cost would be $982.31.They split the cost three -ways. IT cost me $340.00 dollars. to fix. Im very-well satisfied and would deal with Crest Lin. again .Satisfied customer W.h. Thank You

Heather Zhou

Jan 27, 2015

i am very happy with the whole process. 8888888888

Dennis Cani

Jan 26, 2015

This was my second used vehicle purchase here, dealt with Bill and Leroy who were both helpful and accomidating. Vehicle is a 2009 mkx loaded with everything except remote start. Worked out a deal where they would include a factory remote start, which would take a couple days, but they would deliver it to my house with a full tank of gas. Where else would you find service like that. Will defintely be back for future purchases.

Jack Harris

Jan 25, 2015

I would like to MKZ hybrid on the floor since i would only purchase a hybrid and want to see the inside of the truck.

Bonnie Tata

Jan 23, 2015

I recently purchased a 2007 MKZ from salesman Michael Langiewicz. I am so happy with my car. My overall experience at Crest was excellent from start to finish. I will refer freinds and family .

Jayne Gelineau

Jan 23, 2015

I appreciate the courteous customer service. The wait lounge is comfortable.

Kenneth Talant

Jan 23, 2015

We have shopped and bought several used cars from your used car dealership. The last two times LeRoy was our sales person. We were disappointed not to find him when we arrived. We were met by a young man named Mitch who was two days on the job and had not sold a car yet. Though nervous and anxious he was assisted by Matt the Assistant Sales Manager. They made a good team and Matt was very helpful and guided Mitch through the sales pitch. At some point LeRoy came out from one of the office behind and said hi and remembered everything about us including the last vehicle we bought right down to the license plate number. He announced he was Sales Manager. Good move in our opinion on Crests part. Long story short from approximately 1pm to 6pm we bought the vehicle, it was detailed and we were out the door. The entire sales staff was very helpful, non pushy (would have left ask LeRoy) and we left feeling our needs were met and hopefully we were a good customer in turn. We will return as always to Crest Service Department for our service also. We find MOST service write up people knowledgeable and attentive.

Paul Meshinski

Jan 22, 2015

Service and sales takes a back seat to no one at Crest Lincoln! 2014 Lincoln Z, Leka in sales,Shaun and Tim in service

Gary Wierzbicki

Jan 20, 2015

It was the first purchase I had made at Crest Lincoln Mercury and it was very pleasurable. From my salesperson to the delivery of the vehicle it was never a high pressure situation. I buy a vehicle once every 4 or 5 years and I never look forward to it because of past sales experiences. This time was not one of those occasions. The showroom is bright and inviting and the waiting area for service is on the high end to be sure. Clean, modern and technology oriented, if you have to wait for service it doesn't feel so bad. Would highly recommend Crest Lincoln Mercury for sure.

Robert Sendek

Jan 20, 2015

Always professional. prompt and never had any issues. I will continue going there.

Frank Maselli

Jan 19, 2015

Jeff did an outstanding job! He was very responsive and the work was great!

Joyce Goodman

Jan 19, 2015

My visit to crest was for scheduled maintenance on my 2013 MKZ, and a few extra concerns that occurred as a result of the cold weather.The service was excellent, the staff member that checked me in and out was very courteous and thorough, ensuring I left with all of my questions addressed.

Judith Manelski

Jan 19, 2015

Staff at Crest is always extremely helpful and friendly.

Sheila Hoef

Jan 19, 2015

Everyone was polite and efficient, friendly atmosphere. I was in for an oil change, handled quickly

Mike Williams

Jan 5, 2015

i drove 600 miles to crest lincoln after setting up a date to come by the dealership for that lexus i saw online. i spoke with mr kelly sales manager there he was very helpful he gave me info on the car and was very honest..when i got to the dealership i was immediately impress with how clean and confortable the place was. mr kelly was not there as yet so they escorted me to the waiting area ..another well maintained room i. had some coffee donuts complement of crest lincoln..not even two hours later deal close paper signed and i was on my way home with a brand new lexus.that was 3 months ago. i wanted to wait to write a conscience review .and i wanna say great job mr kelly. love the ride...its GREAT NO PROBLEMS. jus small little thing the fog light bracket was loose,but it was nothing to fix. my mechanic looked at it,said it was great buy. so thank you mr kelly &crest lincoln

Happy Customer

Dec 30, 2014

The best thing I can say about my dealings with Crest Lincoln and Matthew Kelly is that it was quick and easy to buy a car. After being with my daughter while she purchased a car from another dealership, all I can say is that Matthew and Crest treat you with total respect, including respect for your time. Getting a loan without pushing extras was wonderful. I signed just a couple papers and we were out of there with a full tank of gas! If you are looking for a quality car at a great price, give Matthew Kelly a call.

Monica Martin

Dec 5, 2014

From the moment I called I was greater and treated with respect Mattew Kelly is the best and I hope everyone go to this young .I was treated like royalty thank you Matthew Kelly and god bless you and your Lincoln family

S. Nicaj .

Dec 4, 2014

Leasing a New Lincoln was seamless, delightful, and quite fun. My sales rep Leka was on top of everything. The chocolates and bottle of wine were something that really caught me by surprise when taking delivery of the new car. I love the new MKC . Do not hesitate to Go to Crest for a Lincoln and make sure you see Leka Gjokaj When you do go there.

tlcsolved

Dec 4, 2014

The WORST dealership EVER!If you want the "Shady, Slimy & Sleazy Used Car Salesman Stereotype" service, go ahead with this dealership.Complete waste of my time.I'm really sorry that i can't give them "0" star ratings they deserve.My contacts were mostly - Mike and his mgr Leroy -. Mike never followed up. Whatever said and done with the used car sales mgr Leroy were lost somewhere in the dealership. After 2 weeks, a conversation with their superior made me realize that they were putting words into my mouth. In the end it boils down to this - they did not want me to have a 3rd party car inspection done on a cpo we were interested in.Please be aware!!If you are considering to buy a used car from this dealership, make sure that you have a 3rd party inspection done - even if you are thinking about a CPO.Over the years, we've dealt with many dealerships. At times even when the car is a CPO from Lincoln / Cadillac and it does not have any accidents reported on the Carfax, some are involved in accidents and repaired.Any malfunction stemming from an accident will not be covered by the manufacturer's warranty!!!I wonder why this dealership has 2.5 stars on Yelp.

Met salesman at resturant

Dec 2, 2014

The sales people are great and very helpful. They found us a great car for a fair price. Will come back for more business. Shawn

Nik Arapovic

Nov 19, 2014

Leased my 4th Lincoln from Leka at Crest Lincoln. Love the new Mkx. Sales and service are always top notch at Crest Lincoln. If you are in the market for a new Lincoln vehicle- Go to Crest.

Barbara

Nov 12, 2014

This was our first experience with Crest Lincoln. It was seamless from beginning to end, and Porscha (our sales rep) was delightful and most helpful! We'll be back.

Rriley123

Nov 12, 2014

I bought a used 2010 Ford Fusion Sport from a gentleman named Tyrone in May. He was easy to deal with. I highly recommend him. I had found some issues (overlooked by service) after I purchased the vehicle (probably worth $900 of repairs; Door lock, parking break and tires). He had service fix them for no cost to me. I love the car and the sales/service team there. I will definitely return when I need another car.

Prela G New Lincoln enthusiast-

Nov 11, 2014

I Went to Crest on a recommendation by a friend to see Leka G in sales. The transaction was smooth and quite enjoyable. The facility is clean modern and very well kept. Everyone there was polite and very helpful. Angela in finance was great with the paperwork and lease structure- very seemless. I certainly recommend Crest to buy or lease your next Lincoln.

Lena Landers

Nov 10, 2014

We purchased a used car from Crest and our salesperson was Roger Tauck. It was a great experience from beginning to end. He was very knowledgeable about the vehicle and helped us with the whole buying process. This is our 3rd transaction with Roger and Crest Lincoln and we will be back and feel very comfortable referring him to our friends and family.

raghan

Nov 7, 2014

Mike L. did an amazing job in helping me with the new car purchasing process. Mike was available to answer all my questions and was attentive to the features I was looking for. Mike went above and beyond to make this a pleasant experience and I am extremely grateful for his help. Other dealerships need more sales people like Mike L.

KH

Nov 6, 2014

I've been to several dealers in my search for a Terrain. My experience here was excellent, very easy-going approach where I did not feel pressured into a sale. It was refreshing to not be pestered by repeated phone calls and emails. Keep up the excellent work! Call Shawn

StevenJBeaubien

Nov 6, 2014

I upgraded to a 2010 MKZ from a 1994 Tempo thanks to Roger and Leroy. They were very patient in finding a beautiful and reliable car that fit into my budget.

Tabitha Zabik

Oct 23, 2014

Absolutely wonderful customer service. I'd advise anyone looking for a car to come in and see Mike Langewicz. He is extremely helpful and made the process of purchasing this car super easy. Great customer service all around. Everyone I've met while here has been extremely friendly and kind.

Annette Rabon

Oct 21, 2014

Bill at Crest Lincoln in Sterling Heights was the best. Everyone there gave me and my son a great experience. This was my son's first car and Bill treated us like family. I can't thank him enough because he really showed that he cared.

Colleen

Oct 8, 2014

From start to finish my sales consultant, Chris was outstanding! I would highly recommend him to family and friends.

oaklanddan

Sep 16, 2014

Bill DeBell did a great job helping us in the purchase of our 2010 Ford Edge Limited. The entire buying process was quick and easy with the entire Crest staff being very attentive to our needs. This was easily the best experience my wife and I have had in getting a vehicle. I would recommend Crest Lincoln without hesitation.

Allygrabo

Sep 4, 2014

Awesome easy experience. Friendly and helpful staff. I highly recommend!

Olga tren

Aug 1, 2014

This was a really good service, I highly recommend this to anyone! Very friendly people! Awesome, I love my new car!

Karen Kozikowski

Jul 19, 2014

I leased a MKZ from Crest. Sales rep Dino Martino was the best! The entire process was the best experience I have ever had. Dino couldn't have made the transaction any easier. I leased many cars over the last 20 years and Dino and Crest is #1 - by far! Thank you.

James Purty

Jul 18, 2014

Utmost respect for dealership. After an exhausting search found a vehicle online and the staff was more than helpful in getting me the car I desired. Salesman Mike was down to earth and honest and that is all I could ask for. Got a great deal on a car that I desired so no complaints here. Will definitely return and recommend them to family and friends..

Kevin Biondo Ford Employee

Jul 14, 2014

Went to Crest Lincoln to look at leases on Mkz's, Ended up with a Hybrid Mkz. Love the Car. the transaction went flawless. Highly recommend Crest and Leka G.

Madison

Jun 26, 2014

My dad and I experienced very friendly service. Everyone was helpful. When we had questions Mike was able to answer them. Very quick to see if any problems could be fixed.

-CCollins

Jun 12, 2014

Everything went smoothly. Everyone is friendly and professional.

Meabela

Jun 9, 2014

Our salesperson was Lucia Jakey. She was excellent to work. Very knowledgable, patient, helpful and professional. We always felt she was straightforward and upfront at all times. We will definitely buy our next car from Lucia and look forward to working with her again

Nina

Jun 2, 2014

Easy, great experience!! Steve is excellent to work with! I appreciate all the work he did for me! Scott is great too! Thank you Crest Lincoln.

Jarrett

May 29, 2014

Excellent prices, willing to compete for your business. Wonderful facilities, friendly staff, all around great place to go.

Suzanna

May 29, 2014

I wouldn't go anywhere else. I have been working with Steve for the last six years and this is my third car from crest lincoln. The service couldn't be better! By suzanne

Ralph minelayer

May 23, 2014

A former co worker, highly recommended crest Lincoln, and my sales rep Leka G. I am eternally grateful for the recommentation, as I could not have done any better anywhere else. Hoping to develop a very long term with crest and Leka.

Lynda

May 19, 2014

Finally have the car I've been wanting ! Turned in my old car and this dealer explain it to me a lot better than my current dealer at a better price and walked me through the process . I wished I came to Crest Lincoln first !!

James S. Maluchnik

May 6, 2014

Purchasing this vehicle was a pleasant and relaxed experience. I would recommend Crest, and Lucia to anyone interested in purchasing a Lincoln.

Ashley

May 5, 2014

Really stand up service here at Crest Lincoln. Steve Movsesian was very helpful and made my lease paperwork go very smooth.

FCesena

May 4, 2014

Awesome buying and follow up experience. Our 2012 Mks is everything we expected. The car is a delight to drive and admire. Thanks for the experience

Spartan fan

May 3, 2014

I contacted the dealership online and was told that the car would be ready and waiting when I got there. I arrived late due to traffic. The car was there, clean and ready for a test drive. I took it out, liked it and purchased it. Mike, our salesman was helpful, presented my price to the sales manager and we reached an agreement. It was a low key sales environment, which I like. The whole process only took a few hours and most of that time was the test drive and me trying to make a decision. So far so good with the car.

Rich Burns

Apr 30, 2014

Great experience from start to finish. Every question and concern was addressed. A very fast process and our salesman, Mike, was helpful with getting us exactly what we wanted including monthly pricing and overall vehicle

Chris

Apr 29, 2014

I recently purchased a 2012 ford fusion from crest Lincoln. Entire experience was amazing. Whole process was smooth and enjoyable. The business manager even got me a better rate at the last second. Highly recommend anyone looking for a new or used vehicle.

Chris

Apr 24, 2014

I recently purchased a 2012 ford fusion from crest Lincoln. Entire experience was amazing. Whole process was smooth and enjoyable. The business manager even got me a better rate at the last second. Highly recommend anyone looking for a new or used vehicle.

George hellow

Apr 24, 2014

Great experience in trading in our former purchased crest auto for our new one

Ricky

Apr 24, 2014

I recently purchased a 2010 Lincoln mkz from Matt Kelly at Crest Lincoln. I have been purchasing vehicles for 30 plus years and I am blown away by the professionalism and honesty I experienced with Crest Lincoln. The communication throughout the process was superb and there is no doubt in my mind that I will be a returning customer. I strongly recommend a stop at Crest Lincoln to anyone interested in buying a new Lincoln or a used vehicle!

JoeC.

Apr 23, 2014

My experience at Crest Lincoln could not have been better. The sales person I had was Paul Billeci and he was very helpful on my decision making on what vehicle would be best for me. He knew a lot about the MKX and knew exactly what I could benefit from owning a Lincoln MKX.

Mike T.

Apr 23, 2014

First and foremost, my five year experience with Crest Lincoln has been excellent.....five stars!! I have leased three of the MKS models and found the sales representative (Dino Martino) to be honest and very easy to deal with...a real professional. The relationship did not stop after the sale . Any time I had a question regarding the automobile, Dino was only a phone call away. The service department is outstanding. It is very obvious that customer service and satisfaction are top priorities. I might add that my only reason to come for service is for regularly scheduled maintenance as the three MKS's have, with the exception of a minor hood misalignment on the 2012 model, required no additional servicing. In other words, problem free. And I like the complementary car wash with every service appointment. The telephone answering staff are very polite and helpful. The phone never rings more than a couple of times before being answered and the response is cheerful and projects a very good image of the dealership. The "Thank you for choosing Crest Lincoln, how may I direct your call?" sets a positive tone for any conversation. I recently leased a 2014 Lincoln MKS...what a pleasant surprise! As good as the previous MKS's were, the 2014 is a quantum leap forward. Cadillac, BMW, Audi and Lexus....take note! The body may look like the previous models, but the similarity stops there. Additionally, in 2011 I purchased a Ford Escape from the sister dealership, Crest Ford. Dino was the salesman. Again a very positive experience. I look forward to seeing the much anticipated 2016 Lincoln MKS....or is it to be called Continental? My congratulations to the ownership and staff at Crest Lincoln...Job well done!!!

Dan

Apr 22, 2014

Steve has helped me tremendously on the selection of my mkz. This the second vehicle I have lessee do I would recommend him highly to friends and relatives. Crest has always been a leader in the service are also. Thank you, Dan cole

jhartman1555

Apr 22, 2014

It has been awhile since I've purchased a vehicle (5 long years) and have to say working the Dale Zarnick was wonderful. Since I'm a credit challenge individual it was rewarding to have someone listen to your story and find a solution while keeping within the budget. My past experience is that folks try to upsell you or over finance and with Dale that did not happen. Got a great deal at a good price. Can't wait until my next purchase!

ELMER WILSON

Apr 21, 2014

I ENJOYED THE BUYING EXPERIENCE WITH LUCIA JAKEY AT CREST LINCOLN.

John Roth

Apr 21, 2014

I've been coming to this dealer for service for many years and have been more than satisfied with the service department I was interested in a mkz and mike langewicz the salesmen did a great job showing me e vehicle I wanted. I enjoyed my time and would recommend this dealership to anyone.

Paul

Apr 19, 2014

VERY customer oriented. Great used car department. They know there cars. Very friendly service department. Great mechanic, know there Lincoln line well. Awesome dealership from cashier service to sales. Will buy my vehicles from here.

Barbara6

Apr 18, 2014

Paul Billeci was a great help and very knowledgable as we knew nothing about the Lincoln line and actually bought one without seeing or driving it just on his word.

Martha

Apr 18, 2014

Steve Mo was great! He was so patient with my questions and spent hours trying to find my preferred color. He spent nearly an hour going over my new car with me and even offered to help me any time in the future.

Sheila Harris

Apr 18, 2014

I had not purchased a car in many years a dreaded the process. Matt and Leroy made my new purchase process so easy. They both were so cheerful and helpful and really made this experience exciting and painless. Thanks for all of your help and excellent customer service. I left a competitor down the street because they were not as customer friendly because I had credit issues, but these guys didn't think twice and took care of me. For that I say thank you and I will be sending others to your location to see Matt!

Carl Epps

Apr 17, 2014

Roger in sales and Angela in the business department took care of me. Anybody I know in the market for a new or used vehicle I would, with confidence, recommend them. I appreciate their hard work and effort and look forward to working with them in the future.

DeseanT

Apr 17, 2014

It was a great experience buying a vehicle from Crest Lincoln. I would recommend plenty of people to purchase a vehicle from this dealership. Special thanks to Mike Langewicz.

Donald lair

Apr 17, 2014

Lucia and Angela were great I picked up a new MHz beautiful

Joanne and Frank

Apr 17, 2014

The reason we keep coming back to Crest is because of Chris Tessmar! The service department is always fast friendly and efficient!

Kristine

Apr 17, 2014

Shawn Johnson was very professional and considered my wants and needs when helping me buy a car. He was very communicative and worked closely with his team to find me a great financing opportunity on the exact car I wanted. He was a very calm and friendly seller, which made my purchase easier, as opposed to other dealerships whose sellers were intimidating and very high-pressure. His competency and attitude made this a painless and positive experience.

Mr. Don morawski

Apr 17, 2014

Love crest. Sales experience is always exceptional with our sales rep Leka G. Service department, especially Jim and Tim are always going above & beyond our expectations !

UAW Terry

Apr 17, 2014

We do not have the dealers that we have gotten to know so well here in Michigan since our retirement in Tennessee. We have been used to the personal treatment from Dino at Crest and it is nice to be part of the Lincoln family for the last 22 years.

Danielle R.

Apr 15, 2014

I would recommend Shawn Johnson to any one that needs a vehicle. He was very helpful and pleasant. He answered all the questions my husband and I had about the process. Great job Shawn

Laura A.

Apr 5, 2014

Working with Chris Tessmar was fabulous! He got me everything I wanted, for a great deal and best of all even put a big red bow on my car like I had always wanted and flowers! He made my car buying experience excellent and special, I really felt at home here. :-)

penguin1

Apr 3, 2014

I went to this dealership to look at a car the staff are really friendly and polite.They treat people with much respect and are very kindly they have great cars for good prices.I highly recommend this place to anybody.

John Cunningham

Mar 19, 2014

I have bought a few cars from crest lincoln, couldn't be happier, roger is very professional and highly recommend him if you are thinking about leasing or purchasing a car, enjoyed talking to him and he went the extra mile making sure we got the best deal possible. Thanks roger.

Karl S.

Mar 19, 2014

I was searching for an MKZ for months. I wasnt in a rush so I really took my time going to various Lincoln dealerships. I sat down with the salesman Roger T.... He listened to exactly what I wanted (not common) and made it happen. He was very polite & respectful. Weeks later I checked other MKZ deals (I am a stickler) and still didn't find one that Roger was able to give me. I sent family and friends to him and they were all satisfied (4 sales off my recommendations) This guy gets it! The better you treat your customers the more referrals. Thanks Rog you are the man!

Cheryl L

Feb 25, 2014

My family and I have been using Crest Lincoln for over 20 years. Their service, honesty and pricing are always the best around. Dino is Crest's greatest asset, and I hope he stays there for many years to come.

jplynn

Feb 20, 2014

I just leased my new 2014 Lincoln MKZ from Lucy Jakey at Crest Lincoln on 2-19-14 and the experience was great! The facilities look beautiful and Lucy's delivery of the vehicle to me was excellent. She went through all the options of the lease, in addition to the car itself. If you are looking to purchase a new Lincoln, go to Crest and see Lucy. You'll be glad you did.

RJS2013MKX

Feb 17, 2014

We had a very positive experience working with Lucia Jakey of Crest Lincoln. She was very professional and very knowledgeable about the cars that we were interested in purchasing/leasing. We recommend Lucia Jakey for being an excellent sales lady at Crest Lincoln.

New Fan

Feb 13, 2014

The car I was driving needed some major repair work and with over 150,000 miles I decided it was best to start looking at getting a new car. Not really ready to do so and kind of in a lousy mood because I wasn't in a position to purchase a new car, I actually drove away from Crest in a new car and in a good mood. The process was easy and straightforward. Their help through the entire a process from selecting a vehicle, to filling out all of the paperwork and transferring all of the goods from my old car to the new one, as well as taking my old one in on trade was smooth and easy. Everyone always cordial and happy, eager to help and answer any questions I had. Definitely a great experience.

Paul M.

Feb 13, 2014

I have purchase or leased from Leka I would say at least 10 vehicles and he is a wonderful sales person and puts you fist and takes care of all your needs to the best of his ability.To me Crest Lincoln is the best when it comes to the buying of any auto they are outstanding!

Eric C

Feb 11, 2014

Had the best experience at Crest Lincoln to set up my new lease. From the moment I walked in and was greeted by Chris(most personable and pleasurable salesman I've come across) to the financial manager who finalized the paperwork, everything and everyone provided top notch service. Highly recommend Chris at Crest Lincoln for anyone in the market.

dmkub

Feb 10, 2014

I have bought many cars and I have never been so comfortable or impressed with my salesperson as I was with Lucia. She made us feel right at home, she never pressured us and was willing to do anything for us. One of the best things was she truly knew the vehicle and explained everything to us. She even gave us her 'pointers' that have made our driving experience even better. I would highly recommend her to anyone interested in purchases a vehicle.

Crest Lincoln Fan!

Jan 31, 2014

I have been coming to Crest Lincoln for years. Jeff has always made my experience as painless as he possibly can. He is considerate and kind, and always keeps the customer needs in his mind. Please express my thanks to him. He is a wonderful employee and a credit to your organization. Dianna Jackson

Dianna Jackson, Crest Lincoln Fan !

Jan 31, 2014

Lucia, Is a wonderful salesperson. I really did not plan on purchasing a vehicle at this time, however Lucia was kind, considerate and presented me with a deal I could not refuse.Please take time out to give her a shout out for a job well done. She made my buying experience painless and easy. She is truly an asset to your organization. DiAnna Jackson

Addie W.

Jan 30, 2014

I been leasing LIncoln's from Chris for the past 4 year's! It has I been easy to deal with him and the service is top notch! Some soda pop exploded in my MKX due to the Arctic weather and splattered all over my interior and ceiling ,I called Chris and he and their awesome service man Robbie cleaned the mess up,no charge ,no promblem!

Carver

Jan 26, 2014

Avoid the service department at all costs!! Not only is the service dept manager miserable to work with, his service advisor is worse! Extremely condescending and rude. I actually called him out on the fact that he kept interrupting me while I was speaking & he couldn't have cared less & told me such. I was stuck there getting service as Lincoln was covering a portion of the work. I had such a lack of confidence in their work that I took my car to another Ford mechanic to have it checked out once Crest was finished with it. Good thing I did as the engine cover wasn't installed properly & was pinching the upper radiator hose (left alone it would've worn through the hose) & the transmission fluid leak they claimed existed (and wanted $518 to fix) DID NOT exist!! I wouldn't trust them with your car!

carver44

Jan 24, 2014

Avoid Crest Lincoln at all costs! Not only is the service manager rude (as other reviews attest to), the service advisor is worse. He is extremely condescending; and good luck on finishing a sentence as he interrupts you constantly. I actually called him out on it and he didn't care. Any problems you have with their service to your car will be turned around so that it's your fault. I had such a lack of confidence with their service that I took my car to another Ford mechanic to have checked out. Sure enough, he found a problem in how they put the engine cover on (was pinching the radiator hose) and Crest said I had a transmission fluid leak (wanted $510 to fix) - guess what? - NO fluid leaks anywhere. Find another dealer to go to! My want to rethink about purchasing a Lincoln also. My 6 yr old, 89K Navigator needed the engine replaced because a part INSIDE the engine broke off and damaged the piston. Lincoln contributed $1600 toward the $6200 bill for the new engine - I expected more from a Ford truck engine than 89K miles!

Tracey

Dec 27, 2013

I hadn't purchased a new vehicle in over 10 years, so suffice it to say, I was not looking forward to this process. I had several bad experiences at other dealerships prior to going to Crest. Of course, I was expecting the worst with them, as well. QUITE THE CONTRARY! I was greeted by a very friendly salesman, Bill DeBell, who quickly turned my bad experiences into a very positive and productive experience. He teamed up with their wonderful sales manager, Leroy Dafoe, and gave me a deal that I absolutely could NOT pass up! I have never experienced this heightened level of customer service in my 41 years on this planet, right down to my last signature on the paperwork with Angela. I realize that sounds exaggerated and over the top, but it's the God's honest truth. These two gentlemen and the rest of the staff at Crest are very honest, genuine people, and that's so hard to find nowadays. I would, without hesitation, recommend Crest and these gentlemen to anyone looking for a car! From beginning to end, you cannot beat the service! (If you go in, make sure you have Bill make you a Latte!)

DanH

Dec 18, 2013

I recently purchased a certified pre-owned MKX from Matt Kelley. Every car I have purchased in the past, I have dealt with someone I personally knew, so I was a little apprehensive working with someone I did not know. My recent experience with some of the other dealers were not good experiences. However, I had a good impression with Matt right from the start. I found Matt to be honest and direct, which I appreciated. I was very comfortable throughout the entire buying experience. There was one small oversight that I caught a few weeks after I brought the car home and he responded quickly to make it right. We got an excellent deal and it was a fantastic experience. I would highly recommend Matt at Crest if you are looking for a Lincoln.

Joe C.

Dec 13, 2013

I had the best experience purchasing my new Lincoln from Crest! The entire team at Crest is incredible and the sales process was easy. Lucy Jakey was my sales person and she was patient and honest and very easy to work with. She coordinated and assisted me with the turn in of my previous car, which was a huge help. The dealership is immaculate, including the service area. Every person I met throughout the process was knowledgeable and efficient. I would absolutely recommend someone use this dealership.

LARRY PETACK

Dec 11, 2013

WALKING INTO THE FACILITY AND BEING GREETED BY STAFF IS A VERY PLEASING EXPERIENCE. FURTHERMORE MY SALESPERSON ( LUCIA JAKEY ) DID A EXCELLENT JOB OF ACCOMODATING ME , SHOWING ME THE PRODUCT AND MAKING ME COMFORTABLE WITH THE EXPERIENCE.

SpartyFan

Dec 10, 2013

Lucy Jakey at Crest Lincoln is such a pleasure to work with. She new exactly what I was looking for at exactly what price I needed. The reason I shop at Crest Lincoln is because of Lucy. There are many options for car shopping but it is the customer service that brings me back to Crest Lincoln. If you are car shopping I recommend you take time to contact Lucy.

Cathy w

Dec 9, 2013

My sales rep .Chris Tessmar is outstanding! I love my new MKS! His client service is exceptional! Their (crest lincoln )service department is great!

Unhappy with service

Nov 16, 2013

My husband and I drove for over an hour to get to the Lincoln dealership before it closed last Saturday. We pulled in with 30 minutes before closing and the RUDE service man didn't even look up before saying, "We're done." We told him we needed our car service and again he said, "we're done." We left knowing they didn't close for another half hour so guess what, WE'RE DONE- with you!!

Kristyn4531

Oct 31, 2013

I am new to the area and desperately needed a new car with no clue where to begin. I haven't had a car payment in over eight years, and the last car I purchased was from my mother. After searching online and visiting more than seven dealerships in the area I was frustrated with the car search process. However, unlike the other places, Crest Lincoln was friendly and honest. I worked with Bill, and right from the beginning he listened to what I wanted from a vehicle and worked with my budget. Bill was very patient and checked their entire inventory to find the style of car I was looking for. In contrast, a few of the other dealerships tried to sell me cars I did not want, ones with battery problems or issues with the accelerator and told me that was just part of buying a used car. This was not the response I got from Bill or his colleagues. The car I purchased from Crest Lincoln drives and looks brand new with more features than the others and was sold to me at a more than fair price that fit my budget. The positive customer experience did not end there. The whole staff was extremely friendly and patient while I filled out the paperwork and waited for the credit union to complete its work. To complete the experience, everyone greeted me with smiles when I picked up the car, and Bill took the time to teach me how to use my new car features. The customer experience was so positive and impressive that my boyfriend intends to purchase his next car through Crest Lincoln, and I certainly will be a repeat customer. I strongly recommend Crest Lincoln.

Rod C

Oct 25, 2013

The Preowned car sales staff was professional, cooperative and willing to work with me. I worked with many of the sales staff in the process, specifically Bill DeBell, Matt Kelley and manager Leroy DaFoe who all accommodated my requirements. The overall purchase experience was enjoyable and I would recommend them to anyone looking to purchase a used car. I had a factory option installed 2 days post purchase and found the facilities very clean and comfortable while waiting for the repair. Keeping customers updated on the vehicle status through screens in the waiting lobby is a nice feature not present with my local Lincoln dealership.

barrysautotruckrepair

Aug 27, 2013

two times i brought my 2011 town car in for service and both times they found no problem at this time!!!! 1st time was the a/c not blowing cold & they found no problem but when I got to florida and brought it to service they found a leaky vaporizer and replaced it!!! Now when I brought it in for the a/c vent not blowing equally, rough&knocking cold starts after being parked for a couple of days, the engine light came on and they said it's normal to have a misfire and NO PROBLEM FOUND!!! NOW I NEED TO FIND A DIFFERENT DEALER FOR MY WARRANTEE SERVICE !!!! P.S. ONLY 25,000 Miles & I've had Lincoln Town Cars since 1993 !!!

"Dr. Z" Richard Zeile

Aug 26, 2013

I wanted a hybrid for gas mileage and on the internet discovered a couple of Lincoln MKZ hybrids, one of which was at Crest. Mike S. allowed me a test drive and helped me figure the numbers, so I returned 3 days later to finish the deal. Folks were pleasant and friendly throughout, and helpful with my questions.

Tina H

Aug 23, 2013

Just picked up my sixth vehicle from Crest Lincoln. Chris Tessmar did a great job delivering the car and explaining all of the features. When you go to Crest be sure to ask for Chris.

Judy Favor

Aug 22, 2013

Very friendly and efficient service. I would recommend Lucia to anyone.

Julia a Abraham-Ardziejewski

Aug 22, 2013

My experience with Lucia is the best ever! I keep coming back! since 2002 I could not be more satisfied!

Lori Orlando

Aug 22, 2013

Our 4th lease here. We would not go anywhere else. Everyone is always so helpful.

Andrew D.

Aug 9, 2013

I contacted this dealership through Cars.com via email. The following day, I received not only an email response, but 2 different individuals form the dealership contacted me (one was internet sales rep, one was general sales/customer service at the dealership). The car I was interested in was already sold, but they were eager to gather information about the car I was looking for (used car - mileage, price, etc.) and stated they have someone who goes out multiple times a week looking at used cars and he would take a look. They wanted my business and were going about it the right way. They set up an appointment for me to come out, I ended up getting something else sooner but overall had a great experience with this dealership.

ANDREW

Apr 30, 2013

Had by far my best vehicle buying expirience ever! From sales staff to management I was greeted and treated with top notch care. Will definetly refer and come back for service as well as future purchases. Keep up the great work Crest Lincoln!!!

Laura Solomon

Apr 30, 2013

I've purchased FOUR used cars from Leroy Dafoe in the Used Car Department. He is HONEST and easy going and treats you like he would a friend or family. Every car I've bought has been CLEAN and in very good condition AND Leroy has been able to fit it into my budget- even with my bad credit!!

blueovalguy24

Apr 26, 2013

I have never seen a more arrogant dealer! The attitude is big deal, u don't buy someone else will! Sales staff, mostly internet is impossible to work with! How they have been in biz all this time is a feat! Asking for a few hundred dollars off on a vehicle that has been in stock more than 90 days gets u a NO !................amazing.............and I thought the Detroit area economy was bad ??

TRaymo

Mar 7, 2013

I recently purchased a gently used MKS from Matt Kelly in the used car department. Part of the deal was trading in my higher mileage MKS. Matt was great! He made the buying process seamless and had me in my new car with little out of pocket money, and my new car was a couple of dollars more than my current payment. I have also had experience with their service department with my previous car and Jim in the service department was tremendous. Every time i see him he has a smile on his face and a can do attitude. When you combine the sales staff and the service department i would highly recommend Crest Lincoln to anyone looking for a Lincoln automobile.

Olivia

Mar 4, 2013

Had a wonderful experience purchasing my Lincoln! Shannon Orlando was extremely attentive and helpful during the process of purchasing my first Lincoln Mkz which I have always wanted!! I highly recommend crest Lincoln and working with Shannon!

Vitaliy T.

Mar 4, 2013

Every day I was driving by this dealership. I never knew how great this place is until I found there a car. The sale person- Roger Tauck defiantly is a guy that you want to talk to. He took care of me with my purchase better that I was expected. The package that was introduced to me in the first place was grate. Than my trade-in step made my deal even better. Finally my package was finalized in the financial department with extended warranty, better interest rate that I cant resist. All of that in one night! I cant ask better that that. One month later my new Ford Explorer 2012 had a problem with the touchscreen, stopped responding. Well, I took it in where I bought it, I talk to the same guy whom I deal with. This problem was resolved on the professional level. They replaced the broken part with the new one. It took them a few days to fix it but I wasnt disappointed because I got equivalent loaner instead. Nothing, but positive things I can say about this place. I would definitely recommend this dealer to my friends and family.

Sal G.

Feb 26, 2013

To be honest I was shopping around to buy a SUV I narrowed down between Lexus rx350 and Lincoln mkx. So I did my research on internet to get some information both dealer where hopeful and I test drive both cars and I like the Lincoln mkx than I got the price and I was shopping around the best price and best service I contacted three dealers crest Lincoln and sesi Lincoln and Troy Lincoln crest Lincoln was the best service and the sales person ( Lucia Jakey ) she was amazing from the first contact very nice very hopeful and very Pilate and the other two dealers I felt they didn't want to bather with somebody like me just shopping around and Troy dealer took them 4 days to contacted me back and sesi dealer there where ok. But crest Lincoln was excellent due to Lucia Jakey and her helping me to find the right mkx for me. My god I asked her million question and if she didn't know the answer she want and ask around just to make me happy that mean a lot to me. And I don't think I'm going any where else but crest Lincoln and I will tell everybody about my experience at crest lincoln. Thank you crest Lincoln and specially my favorite person Lucia Jakey. Thank you very much

ANNETTE

Feb 25, 2013

I BOUGHT A CAR FROM A VERY ENTHUSTIATIC SALESMAN NAMED CHRIS TESSMAR. HE WAS VERY FRIENDLY AND HAD A LOT OF PRODUCT KNOWLEDGE. I WOULD DEFINITELY RECOMMENDED HIM TO MY FAMILY AND FRIENDS. WHEN MY LEASE IS FINISHED IWILL BE RETURNING TO CREST TO PURCHASE MY NEXT LEASE.

Cathryn R.

Feb 25, 2013

Very attentive and professional!! will be back when my lease is up!

Paul Meshinski

Feb 25, 2013

I am a return customer many times over,I currently am leasing a new Lincoln and this dealership is top self in my book.Never a problem that can't be solved! My salesman Leka Gjokaj,excellent,always can't do enough for you! Service Dept. Tim Oprinski Service adviser, excellent always done right the first time! Crest Lincoln is my only dealership!

Joli & Anthony Giacalone

Feb 23, 2013

My husband & I both leased vehicles at Crest and because of the exceptional customer service we won't go anywhere else. Our sales person (Shannon Orlando) was accommodating to mine & my husbands wants/needs with our Navigator & MKS...we greatly appreciate that.

Mike O

Feb 23, 2013

My niece Shannon works for Crest Lincoln so one may think I'd be biased about the experience. I have had my Lincoln MKS for almost a year now & was formally invited to the 2013 Lincoln MKS launch party which was catered by Andiamos, complimentary hand rolled cigars as well as washing my car while I enjoyed the evening. I have also been formally invited to multiple SYNC technology training nights which I find to be very helpful. As you can see these are not just things done by my niece but instead done by Crest Lincoln, I wouldn't go anywhere else!

Reese from macomb

Feb 23, 2013

Crest Lincoln had been an excellent, professional dealership during my last two car buying experiences. The sales woman, Shannon Orlando, had gone over and beyond her role as a salesman to help place me with a vehicle that meets all my standards while keeping in mind my financial limitations. I have called upon Shannon for my last two vehicles and will continue to utilize her expertise and friendly demeanor when I am once again ready to purchase my next vehicle. I would recommend Shannon Orlando and Crest Lincoln to anyone I know looking to lease or buy a vehicle!

Anthony

Feb 22, 2013

My wife and I went to Crest Lincoln to purchase a vehicle. Roger showed us many different options. He took plenty of time to discuss with us the best choice for our family. He was very down to earth and easy to talk to. Roger made the car buying a positive experience.

Janet Smith

Feb 22, 2013

Buying a car for my young daughter turned into one of the best car buying experiences I have ever had. We went to Crest Lincoln Mercury with the intent of buying a used Fusion we saw online, but our very knowledgeable salesman was able to sell us on the attributes of a Milan. And we saved money as well. Once we made the decision to buy, my 21 year old turned it into an event and he patiently sat through pictures and the excitement of the first car buying experience. She was thrilled to be the proud owner, and picking up the perfectly prepped car was a treat for her. It has ran great for her and the Service Center is always able to accommodate her Saturday service calls when she is home from school. We would definitely buy from Crest and Matt again!

Jennifer Leach

Feb 22, 2013

As a female in the automotive industry, I still dread the time that I have to purchase a new vehicle. After working with Leka Gjojkaj, I'm happy to say that car-buying attitude has changed. Leka was very warm and approachable. Knowledable regarding the product, friendly and respectful. I would definately purchase another car from him and have recommended friends to him that have been equally impressed.

Lauren

Feb 22, 2013

Recently I purchased a car on the used lot from Roger. He provided wonderful service and was very easy to talk to. We will definitely be returning in the future for our next car purchase!

Mike Mason

Feb 22, 2013

Had seen many Lincoln MKX's on the internet, wasn't sure what I would find in my search, but as i walked in the office at Crest I was greeted by Roger Tauck, he informed me the car I wanted to see was sold, but he did have some recent arrivals, they weren't cleaned up yet but he still let me test drive them, very nice, but my search was just beginning, i had to see more MKX s, and i told Roger, now at this point most salesmen, in my experience, turn evil," hey this is a great deal"..."give me a deposit".....etc, etc, not Roger, he politely said, thanks for coming by, hope to see you again, good luck in your search. This is important to me. Let me look for a car and draw my own conclusions, Yes Roger had a lot of knowledge, but he let me know the final decision was mine and mine alone, thanks Roger. I eventually came back drove it again, told him i will buy it if you fix these couple of items, and they did! Roger and the staff at Crest were awesome, they also gave me a great rate on my loan, over all a great experience buying my new, used Lincoln MKX at Crest. Thanks Again Crest and Roger, Mike Mason Washington, Michigan

Scott & Jennifer Leach

Feb 22, 2013

Leka Gjokaj!! Leka went above and beyond during our information gathering process, and he has continued providing answers 14 months later. Customer service & total satisfaction, exactly as it should be. We will be back in soon for our next new Lincoln! Bring on the MKC, exactly as we saw it at the auto show!

Anthony Tocco

Feb 21, 2013

Rogers customer service was excellent! Roger has exceeded my expectation in regards to whole car purchasing experience. I will definately purchase my next car from Rogers Tauck and Crest Lincoln.

Bryan

Feb 21, 2013

The salesman, Roger Tauck, I dealt with in the used car department was great. The entire process from start to finish, was VERY smooth. Roger was very profressional and courteous, and kept me informed every step of the way. I love my Lincoln and my experience at Crest Lincoln will defintitely ensure I will be coming back when I decide its time for a new Lincoln. I have even referred friends to the dealership as a whole and specifically Roger Tauck

Chris

Feb 21, 2013

Had a great experience. Crest has a lot of beautiful cars. Roger made shopping for a car simple and easy. I recommend him to anyone looking for a nice honest salesman

J. Rink

Feb 21, 2013

Leka is my sales person. The best experience I have had buying a car ever and I have bought many, many over the years. Leka is "right on" everything. I don't think it can be better...... really ! I would come back just for Leka. It felt like an experience that luxury car makers try to give you by making you feel special but normally do not deliver on. Dealership house keeping was top shelf and very noticible.

Jr.

Feb 21, 2013

looked around for an escape/mariner for a long time, found a nice low mile mariner at crest for about the same money being asked for escapes at other dealers, Roger Tauck made my sons first buying experience very enjoyable,no "got to do it now" attitude. gave a good price on his trade, and we talked them down even a bit more on the mariner.had already been pre-approved from credit union but Crest saved us time by beating the credit unions rate.I wish my own previous used car experience would have been as nice and easy as this one was. Thanks Roger

Marina

Feb 21, 2013

Leka and the staff were very patient and helpful. Couldn't ask for a better team! I have been a customer for more than a decade- based on the service iI get.

Midwest Metal Man

Feb 21, 2013

Great experience at Crest!!! Roger Tauck is a terrific salesman! He is courteous, professional, patient, respectable and knowledgeable. The dealership is very accommodating, and everyone I met went out of their way to make us feel comfortable and welcome. Thank you to Crest Lincoln and especially Roger, job Well Done!!!

Mike from Macomb

Feb 21, 2013

Roger Tauck, in used car sales person was courteous, well informed and an absolute pleasure to work with.

Bill

Feb 20, 2013

I was about to walk away from my 2012 MKS lease and Shannon and Mike were more accommodating then any other dealership I have worked with. They made everything so easy and i i i I am glad I stuck with Lincoln over BMW.

Craig Kovacic

Feb 20, 2013

I purchased my first used car here. The sales process was smooth and no headaches. After a year, I decided to trade in my used Navigator and purchased 2 new ones. I always bring my vehicle here for service (service department is great). Highly recommended for used and new cars. This is the best customer service yet on both Sales and Service.

John Mattarella

Feb 20, 2013

Recently purchased a used vehicle at your dealership, Crest Lincoln. Had a great experience from the time I walked through the door until I drove away with my new car. My salesman Roger Tauck was courteous, professional and well informed. Roger worked with me on my trade in as we'll as giving me the best price in town. He made the car fax available to me and showed me a comparison of similar cars and their prices in the area. Roger went the extra distance of parking the car inside for a intense personal inspection. I appreciated Rogers honesty and low pressure environment at Crest Lincoln. I hope to be back in the future and would recommend your dealership to my family and friends.

Mark and Dorina Okroy

Feb 20, 2013

My wife and I have been driving other products. We saw several commercials on TV for the 2013 Lincoln MKX. Decided to look into it. We are glad that we did. My wife walked in to the dealership after spoken to a young lady there. Our Sales Woman (Joy Perry) there were helpful and attentive. My wife said there was no pressure or felt being taking advantage of. This is our first Lincoln lease and most likely will continue to lease again there.

Rosemary Miller

Feb 20, 2013

I leased 2 vehicles here at Crest Lincoln. Thought maybe others would like to know a great place to purchase your next vehicle. The place is clean, classy and the sales team there are very friendly. My brother lease his Lincolns here as well. People at Crest treat you with respect, dignity and NEVER PRESSURE. My Sales lady Joy treats me like a friend. She always give me my space and time to think about my purchase.

Sherry M

Feb 20, 2013

We have been dealing with Shannon Orlando with Crest Lincoln for several years now. Our purchasing experiences were wonderful. She makes it pleasant to buy a vehicle. She knows her product and how to deal with customers with respect. She's the first person I would go to when interested in buying another vehicle and would recommend her to everyone I know. She is an asset to Crest and to anyone she deals with. She is amazing!!!!!!!!!

anonymous

Feb 19, 2013

I had a wonderful experience at this dealership and it was mainly because of my salesperson Shannon. She was very professional, knowledgeable, friendly, and straight forward. She personally delivered my car to my home and spent over an hour explaining all the features and how they work. She called me after a couple months to ask if I liked my new car and if I had any questions, she also did a 6 month follow up call. Bottom line I would recommend Shannon when purchasing a new car. Her customer service is outstanding and it over exceeded my expectations.

AP

Feb 19, 2013

Shannon was a great help getting me a new car. She also helped me get out of my old car. I would recommend Crest Lincoln and Shannon to all my friends.

Fiori Mangone

Feb 19, 2013

I leased my 2012 MKZ from Shannon at Crest in July last year and both the sales person and the dealership did everything as promised and exceeded my expections. I ended up getting out of my Chrysler 300 a year early because of excess miles and got into my MKZ for 2 years vs. 3 years on my 300 as well as a comparable lease payment on a luxury vehicle which i didnt think was possible. I will refer anyone in the market for a Lincoln to my sales person Shannon and continue to do business with Crest for years to come

Jeanne Dicicco

Feb 19, 2013

My experience with Crest Lincoln dealership was amazing. The amount of time that Shannon Orlando spent with me to assure that I was a satisfied customer meant a great deal to me. She still contacts me regularly to see how the car is and if I need anything. That to me is more than customer service. I am a single mom and it was overwhelming to make a decision on my own but she walked me through the entire process, this is the type of experience I believe she wants all her customers to have. I will definitely repeat my business with Ms. Orlando and Crest Lincoln Dealership

Julie Deman

Feb 19, 2013

Shannon Orlando was my salesperson and she was wonderful! Very thorough and knowledgable about the vehicles and she took the time to answer all my questions and find a car that was perfect for me. The fact that she was so organized when I came to get the car made the whole process run quickly and smoothly! An overall great experience at Crest Lincoln and I will definitely be returning in the future!

Lena

Feb 19, 2013

Roger Tauck was very helpful from the time we called him about a vehicle we saw on their website to the time we took delivery. The whole process (the trade in, vehicle inspection and financing) went very smoothly and the team went above and beyond to make it an easy transaction. We will and have already referred this dealership to our family and friends and will definitely be returning customers.

lincoln lover

Feb 19, 2013

Went in for an oil change on my LS and decided to browse while waiting and left in a MKZ that night. Shawn Johnson is the best salesman ever.....great experience overall. So great that my gf bought a car (MKZ) from him last month.

Marylynn

Feb 19, 2013

I am a new /used car owner! My car had serious issues, it was a 1997 Saturn, and it finally called it quits. I was in such a panic to find a car since I needed reliable transportation! I went online to Crest Lincoln and located a G-6 with low miles. This is how fast Roger my salesperson is- My Saturn called it quits Friday- I went to Crest that day processed my application, (also anything they need to help you with Bad Credit no Credit they will tell you so you can get the best possible car for what you have.) test drove two cars including the G-6 and drove off the lot on Tuesday! Not only does Crest Lincoln have one dealership they have a Ford Dealership as well. Roger was more than willing to have a Ford car dropped off to the Sterling Heights location if I chose to purchase something from the Centerline Location. He did not just send me all over he had all the cars I picked ready for me to drive. They took my old car and gave me a reasonable trade-in for it. If you are looking for great customer service and reliable people Crest Lincoln is amazing. The Used Car Department is fabulous funny and extremely helpful! The financial part of it is a breeze and they walk you through it step by step explaining everything. Being a new car buyer- I really felt like they were not trying to take my money. When my left tire needed to be aligned I brought it into the Crest Service Department, they hooked me up with a car wash vacuum and wipe down. My car looked brand new. Any questions I have about my car I can easily call Roger and he will let me know what to do. They have made me feel so confident with my used car purchase that I can not wait to refinance and get an even better deal! I highly recommend this dealer these people to everyone I know. I am so happy with my purchase and I love my car. Great choice!

Ms Brenda Crooks

Feb 19, 2013

I leased my Lincoln MKX from Crest couple of months ago. The Sales team there are the best. My previous Mercury Milan was purchased there as well. My sales person was attentive, helpful, and always find the best solution to my needs. I WILL NOT GO ANY WHERE ELSE. Great dealership!!!!

Nancy

Feb 19, 2013

Shannon Orlando was our Sales person at Crest Lincoln. This is our sencond lincoln we leased from her. We would definately return again, and refer our friends and family to Shannon. She made the process of our lease very smooth.

Rein Warnke

Feb 19, 2013

Just got a 2010 Ford pickup from Shawn Johnson. Excellent people and service. We also have a Lincoln MKX from Crest.

Renae W.

Feb 19, 2013

I recently purchased a Lincoln MKX at Crest. Shawn J. Was very helpful and spent a lot of time helping me find the car that was right for me and had all the options I wanted. I am very happy with my car and recommend Crest Lincoln!

Nick W

Feb 18, 2013

I had such a great experience with this dealership I would highly recommend them. The sales team was very knowledgeable and helpful even after my purchase. I couldn't be happier with my new vehicle I wish I could have found this dealership years ago!!! Thanks again Roger and Crest

Tammy Grant

Feb 18, 2013

I give Crest Lincoln the highest marks when purchasing a car! The salesman I dealt with was Shawn Johnson. I explained to Shawn that I had always driven a car and was ready for an upgrade, and what my budget was. He was very professional, and never pushed me to purchase or even look at anything thing that was not in my budget. After giving him my information over the phone, within an hour I not only received a call back, but he emailed me picture of potential vehicles that I may be interested in. The first vehicle he sent me information I bought! He also sent me additional photos of others, but was right on the money for what I was looking for with the very first one! He handled my trade in without any problems, explained all my paper work in detail with me, showed me every feature of the vehicle, encouraged me to ask questions, and I knew that I would be recommended him for years to come. The finance department was just as professional and patient with me as I asked a lot of questions, and at no time did anyone pressure me! Since I have made my purchase, Shawn has followed up to make sure that everything is satisfactory, and that I have no issues. I feel that Crest Lincoln goes above and beyond. I have always purchased from a dealership, and each time it has been a different one. The difference between Crest Lincoln and the others is that Crest Lincoln wants your business for a lifetime and not just a sale for the day. They understand that, and thats the reason they go above and beyond with each sale. Crest Lincoln has my business for a lifetime.

Acaruso

Feb 14, 2013

Worse than pathetic is how I would explain this dealership. The managers here have done nothing but lie and attempt to mislead me in order to get more money out of me and my insurance company. I had body work and mechanical work done to my car here and have had major issues with both. I won't go into all of the details because it is too much to list but I will tell you the results. My car is still there after over a month of work for minor damage and repairs. They were not able to successfully repair the mechanical issues and I ended up putting the old part back in so that I can take it to a real mechanic. When I went to pick up the car there were red gouges all over the passanger door and a 2 inch hole in my leather passanger seat!! Crest has denied responsibliy for both with the explaination that they were never in that seat but the fuse box is located under that seat and the panel cover was off and sitting on the floorboard. I am going to have to sue them for damages. Beware of this place, the customer service is merely a cover to get their hands into your pocket and I have yet to find an honest soul in this place. My car is worse off now than when I brought it in 6 weeks ago.

Catch us if you can?

Nov 15, 2012

If you are seeking a friendly, honest, knowledgable, professional, and pleasant experience in making a major purchase? If you want to make a deal that is free of pressure and lots of hospitality? Then Crest Lincoln is the dealership for YOU! My husband and I made an initial contact by email with an immediate response from Steve Mo. Wow! The response time was amazing! We went to the dealership to meet him and we were greeting by several other sales consultants with a smile until he was available. When Steve and my husband Bob greeted we were very impressed! The deal was put together and all of our questions were answered by Steve. The experience we had surpassed any and all we have ever had when making a major purchase such as this one! Being a first time owner of a Lincoln, Steve make this experience an unforgettable one! Thank you so much for make my purchase of our 2013 MKS, the experience of a lifetime! Steve Mo and Chris H are our Dyanamic Duo of Crest Lincoln! What a truly incredible experience! See you two in 24 months...

chuckburn2

Nov 15, 2012

I've dealt with Crest Lincoln for the past 5+ years and have never expericed a more professional staff, both in sales and service. I've also had occassion to use the Crest Body Shop and they did an excellent job. The car looked as good as new.I highly recommend Crest Lincoln for new car purchases and service as well. The entire staff is top notch, especially Lucy and Jason Jakey. By far the most helpful, friendly and professional best sales team I've dealt with.Crest will be my dealership for years to come. I recommend Crest with no reservations.

LincolnMKX-GIRL

Nov 14, 2012

My husband and I were in the market for a new MKX. We went over to the dealership and was greeted by a very friendly saleswoman named Shannon.She took us for a test drive and she was able to tell us everything and anything about the car. I have never met a womman more knowledgeable about a product. It was wonderful. This is the type of service you should receive when purchasing a luxury car:)They gave me great trade in value on my old car and made the entire buying experience wonderful! I will defiantly be going back again! Even after the sale her Sales Manager took the time to meet us and thank us for the recent purchase. Classy Group of people. Thanks for the Great Service.

Smarter

Sep 26, 2012

After driving almost 40 miles to look at a Lincoln that was shown on cars.com as having installed GPS and calling to verify that the car had a GPS...we arrived to find that this car never had a installed GPS ..they showed us another car and would not disclose that the car had had an accident....very disappointed and would never recommend

stepbald

Mar 24, 2012

I went to Crest Lincoln for the purchase of a used Lincoln MKX because after searching online state wide as well as some dealerships in Ohio, Crest Lincoln had by far the best deals on the used MKXS.I made my initial purchase of an 08' Mkx on March 1,12. On March 17, 12 I was hit head on and the vehicle was a total loss.I called Shawn Johnson the salesman who sold me my first X and told him what happened and I told him as soon as I could make another purchase I would be back to get another X.He told me he could get me what I wanted when I was ready, yet because of the low mileage and QUALITY of my initial purchase, I was nervous that he wouldnt be able to get me as good of a deal as I had the first time.What did he do? Wow, later that SAME day he called me and told me he had another vehicle in that was almost the same thing that I had before. Low miles and all. Not only that, although the 2nd vehicle I looked at was an 07' I liked it better than the one I had before! Once again, NOT ONLY THAT, the vehicle had better features AND it was $$$$ less than the first one ! YAY!So here I am one week later , after the accident ready to go pick up another vehicle . I am telling everyone I know that when they are ready to purchase another vehicle, especially used or PREOWNED CERTIFIED vehicle to GO TO CREST LINCOLN FIRST. I live in Ypsilanti and it is so worth the trip . Shawn Johnson has been my salesperson , but I have every confidence that all of them are just as great!

jdinello

Mar 23, 2012

It is nice to see that there are still car dealerships out there that focus on customer service AFTER the sale. I had my Lincoln Navigator serviced this week at Crest and I was very impressed at the attention and concern my service advisor Shawn Habba demonstrated while addressing my extensive vehicle repairs. I would highly recommend Crest Lincoln for both Sales & Service!

Dub Hearon

Jan 3, 2012

Both Steve and David were friendly, professional and competent in the recent transaction of buying a vehicle which we had leased for 36 months. Steve was thorough in offering us the option to purchase the leased vehicle as compared to buying a new vehicle and David provided good information on the extended warranty options and very helpful in finding us a good rate for our loan. The service department has also been friendly and professional in maintaining the vehicle the past 3 years and we will continue to return for the same type service.As I become more aged I am happy to have a dealership in which I have confidence.

petalplace

Feb 28, 2009

I saw an add on Cars.com for a 2005 Saturn View. Priced $9,478 with only 38k miles; I immediately called and went in for a test drive. I thought I had died and gone to heaven! It was nice; Or so I thought. I took it for a test drive and asked the salesman what it was priced at. He replied by saying "$11,999 but I have to believe that you saw it advertised lower." I should have known when he used that phrase! I told him the price and he said "wow! thats a steal!" The test drive went great; the car performed perfectly. However, It had tires that were worn on the outer-edges (you know what that means); the roof looked like it had undergone some water damage (maybe from the moon roof); and the bumper had a good dent in it. I was sold! I went back that night to have a good friend check it out and he loved it too! After the test drive, we sat down with the salesman only to find out that the Vue and all other "Used" cars on their lot are sold AS-IS. they dont offer any sort of guarantee on the cars AT ALL! Only to add insult to injury; the salesman would not budge on the price. BUT, I was still sold. We agreed that I would leave a deposit and come back the next day to buy. Later that night I started to research buying an "AS-IS" car from a dealer. Every website said "ABSOLUTELY NOt"; "Never sign a document that says "AS IS". The dealer assumes no responsibility to the car once purchased. WOW! then I started imagining all the things that could happen once I buy the car and got it home.I figured since I was buying an extended warranty, then I would wait and make my decision based on the APR................Then a girl, I will call her "N," called and started going over the warranties with me and I started to feel happy again because the prices were actually reasonable. Then I told her that I wanted to fincance about $6,000-$6,500; she says "oh! well I didnt get those percentages in, just hold on a minute"; she then comes back to the phone and starts talking again about the APR she got from the bank. Now mind you, I have decent credit and I am putting $5000 down in cash.------------------------------------------------------------------------She says "10.9%" APR; then she waits for my response. I couldnt believe it and said that I thought it was outrageous (all the while I am maintaining composure; At this point I was in shock; I just kept saying "wow". she then proceeds to tell me "10.9% IS ALOT IF YOU ARE BUYING A HOUSE BUT ITS NOTHING WHEN YOU ARE BUYING A CAR. [...] ITS ONLY $3.00 EVERY POINT" I then told her that I dont care about how little it effects my monthly payments, I care about what I am paying in Interest overall. she says "LISTEN MA'AM"...<---in a rude and inapropriate tone!! then she continues to tell me that I am not telling her what I want and that "OBVIOUSLY I DONT UNDERSTAND WHAT SHE IS SAYING". Ok, I am not dumb by far; I knew perfectly well what she was saying and I certainly didnt like her reaction to me being in shock from the apr. I then said "N, thank you so much for your time; I am going to contact my salesman; Have a wonderful day". She said "yeah, you too and before I could finish my good bye, she hung up.------------------------------------------------------------------------Needless to say, I did a u-turn and headed to the dealership. when I got there, I think it was written all over my face that I was ticked off. My salesman was there but he was completely ignoring me and didnt even acknowledge that I was there. Once he came over to me, he asked what was up. I told him what had happened and that I was sorry for cancelling his sale but that I was DONE. he then said that he wanted me to talk to the manager about what had happened, I told him absolutely not and that I just needed my deposit check and I would be on my way. He then kept telling me to talk to his manager. I am not stupid, I know that the guy inside the office with the huge window that overlooks the salesmen is not just a manager. I know his job is to swoop in and save the sale if he can. I say no and he says he needs a minute to go next door to the main bldg. and get my check. In the meantime, the "manager" comes out of his big-windowed-office and decides to excuse the credit-girl, N, because its "the end of the month and she is swamped". He said that he could cash in a few favors with the bank and give me 8.9%! I still couldnt believe he was trying to sell me, I told him that was a ridiculous number too and that I was done! That girl ruined the deal and sadly enough, I know that her attitude represents the dealer ship as a whole. Then the guy said, "hey, can you give me two seconds, the General Manager wants to come over personally and apologize". When that guy came over, he said the same thing and that he was sooooo sorry, and he really wanted to help me. I told him "no, and that the situation was ruined by his lack of responsibility for the products he sells and the very poor customer service. That finance gi

Jenkins28

Jul 1, 2008

My husband and I went to Crest Lincoln Mercury to lease a 2008 Lincoln MKZ on Saturday, June 28. After test driving the desired vehicle, our sales consultant, Joy Perry, worked up a deal that was accepted by us and the sales manager. An out-the-door- price was quoted and an appointment to take delivery on the vehicle was made for the following Monday, June 30, at 4:30pm. We received a call from our sales consultant at approximately 12:00 on Monday, June 30, with the news that she had accidentally calculated the lease mileage for 10,500 miles, not the 12,000 miles that we agreed upon during our previous meeting. She was, however, able to grant us the 12,000 miles at a slight increase of our agreed upon price. We accepted the increase and arrived promptly at 4:30 to take delivery of our new vehicle. As we proceeded to sign the paperwork, we were told that our monthly payment had risen $30 due to a sales tax that was never quoted in our out-the -door price. An out-the-door price meaning that all taxes and fees are included in the agreed upon price. Crest Lincoln Mercury, the Sales Manager, nor Joy Perry, the sales consultant made any attempt to offer a solution to the discrepancy in the pricing of the monthly lease payment. The deal became null and void when we expressed our dissatisfaction with sudden increase in price from the actual price we were quoted and agreed upon. Due to the lack of customer service from all parties involved with Crest Lincoln Mercury, we are not recommending them for any Lincoln and Mercury purchases in the future.

dmat

Jun 22, 2007

I was interested in a Mountaineer and an MKZ. I was quoted pricing over the phone based on all of the necessary information that was very attractive. On arriving at the dealer I was told the quotes were based on ridiculous assumptions that had nothing to do with what I discussed with them. Actual rates were 35% - 40% higher!! Horrible BAIT & SWITCH tactics. I will never do business with them again.

devonsdaddy

Mar 29, 2007

First off, I never bought the car. Attempted to purchase an '04 Ford Taurus from the dealership. Per Carfax, it was in an accident with "minor/moderate" damage. When I asked if I could inspect under the car to see if there were any major problems, I was told "No," in so many pleasant words. When I discussed the previous accident and went further, stating that I wanted my personal mechanic to look at it, again "No," in so many words. Red flags all over the place. The response was "we perform a several-point inspection when the car is purchased and we wouldn't sell it if there was something wrong." Yea right........then why wouldn't they offer a 30, 60, 90-day, etc. warranty if the car is "problem free"???So, I trusted my gut instinct and went somewhere else...