Used Cars for Sale at Crestview Cadillac in Rochester, MI

Mark H.

Jul 5, 2016

I went into Crestview this morning looking to turn in my 2014 Jeep (loaded, leather etc 7000 miles) for a new Cadillac. The sales person I met with, I THINK his name was Kevin had dismissed me before we even got into anything. "Have you been here before?" No... "oh..." (condescendingly) He then went on to say that "our customers don't come here looking for a Jeep, they're here to buy a Cadillac, so we really don't want your Jeep on our lot" Oh? I'm sorry, you don't want to sell a new Cadillac today? Because that's what I was there for. He then went on to explain that this dealership doesn't work with the company I currently lease my Jeep thru (Chrysler capitol) and frankly, NO Cadillac dealer is going to be able to do anything for me. I felt like he was talking to me like I was some homeless person bothering to ask him for change. NOT the wife and business partner to one of the largest auto glass companies in Michigan. Oh... sorry Kevin, maybe I should have mentioned that 1st to get your attention. SMH... So, I left Crestview, drove straight to Jim Riehl's Cadillac on Hall Road and was treated like complete royalty when I walked in the door. Oh, did I mention drove home in a 2016 CTS LOADED. THE exact model, color, features and couldn't be happier. So NO, I would NOT recommend this dealership. Crestview couldn't GIVE me a new Cadillac to change this and write them a good review. When my friends and family ask me, I will NOT recommend Crestview. That snobby attitude... what a joke. But hey, I LOVE my new 2016 CTS. Thanks for NOT taking my money Crestview because Jim Riehl's has EARNED a life long customer. Notice I said "earned" That's how you get things in life. Success, wealth, loyalty. All EARNED.

Cad-Crestview

Jun 27, 2016

The timely delivery and Great Care to make the customer understand all aspects of the vehicle was outstanding as explained by Donna Walker. She took great care and patience to show all functions.

Hazel54

Jun 21, 2016

Crestview Cadillac is very customer friendly and people oriented. We went into the dealership with the vehicle we wanted in mind and the price we were willing to pay. We received what we were asking for on our trade in without a long back and forth battle. Steve and Donna in sales went above and beyond to ensure we received the best deal and the vehicle we wanted. Mike in finance was very attentive to our budget and worked us through the finance paperwork. We had a very positive experience with crest view from the staff to well kept showroom. We would recommend CrestView to anyone wanting a Cadillac.

LRundell

Jun 3, 2016

Having limited knowledge of the brand, I was pleased to get such patience from Kevin Huff as he explained the trim options and helped me get exactly what I wanted for my first Cadillac. Everyone was very pleasant and friendly, the dealership is clean and elegant, so overall the experience was enjoyable.

Joseph Biggers

Apr 4, 2016

It was a pleasure doing business with Crestview Cadillac specially have an a sales person such as Maria

Lumi

Apr 4, 2016

Crestview is my favorite dealership with great service and nice staff. Always a pleasure to do business with them!

Wendi

Mar 28, 2016

WOW! My car is awesome! But the dealership really made feel special! My car was clean and waiting for me, we got through the paperwork quick and I was on the road in no time! Love my new car, love Crestview! This is the second vehicle I purchased in the last 6 months too and I was given the same special treatment both times.

newsguy4

Mar 23, 2016

I've never had anything but positive experiences with this dealership. They are courteous, quick to alert me if there are unanticipated expenses, and the car is returned in pristine condition with all issues addressed satisfactorily.

Michelle raisch

Feb 17, 2016

I came in for a routine oil change. Although I waited two hours, Mike and the staff were great. They found a problem with my car. Gave me a rental and sent me on my way. Very professional. I will continue to use Crestview as my dealership.

Christopher

Jan 2, 2016

Donna was fantasticDealership clean and tidyManager spent time with us Car clean inside and ready to goPaperwork organized and preparedGreat experience!

Cheryl

Dec 26, 2015

My Re-Call Issue on my 2014 Cadillac ATS was Promptly Taken Care Of by Crestview Service Dept. In addition, new brake pads were installed to eliminate the squealing noise when in "reverse" and applying the brake. I have always had excellent service at Crestview Cadillac, Inc. in Rochester, MI.

Mary

Dec 24, 2015

Our salesperson was Donna. Working with Donna was wonderful. She made our experience so positive, and easy. She was extremely accommodating! We will definitely recommend Crestview (and especially Donna) to our friends. We have purchased from Crestview in the past from other salespeople, but this experience with Donna was exceptional!

Sue

Dec 19, 2015

It was quick, courteous and very well accomplished so I could then move on with the remainder of my errands.

Richard

Dec 1, 2015

Overall experience was very good as salemen responded quickly, from initial internet search and provide vehicle and leasing information quickly. As familar with the Cadillac lineup and the specific vehicle I wanted the overall sale took just minutes

Dwayne

Nov 5, 2015

The entire sales staff were extremely helpful and accommodating. From the time I entered the lot until I picked up my new 2016 Cadillac XTS V AWD, I was treated with professionally. Donna Walker is a true asset and a very good sale person, additionally new car sales manager Craig and Mike in finance, are top-notch!! Thank You the Crestview Cadillac.

Rhonda

Nov 1, 2015

I had such a bad experience here three years ago when leasing my car, I wasn't sure I would return here again. What a difference three years make! My salesperson Donna Walker, was a pleasure to work with! Also, the new GM Craig Muran is a huge improvement over the last one. I will definitely return in three years.

Glenn

Oct 10, 2015

Donna in the sales department was excellent and the service staff has been perfect. Had an issue and immediate service and satisfaction

Joseph

Oct 9, 2015

I was in twice recently - once for a recall. In that instance, the dealership handled it it quickly and efficiently. In the other instance, I needed to bring in my wife's vehicle (SRX) - a vehicle not originally purchased from Crestview. (prior to moving to the area) Since she is a teacher and school was starting, I needed to get the vehicle in for service on short notice. The dealer was very good at accomplishing this.

Doru

Oct 8, 2015

I like that it's fast and efficient. For a 1-day repair, loaner vehicle is provided and it's just a matter of minutes to take and return the loaner vehicle.

Peter

Oct 8, 2015

Needed a new car to replace expirng lease car. Was able to get one quickly before leaving for the south.

Michael

Aug 29, 2015

Everyone was courteous and friendly. Especially the woman I talked to on the phone, Minty. It was a first rate operation.

Gus

Aug 26, 2015

It was quite nice finally to hear a pleasant and helpful voice of your scheduler, she's a keeper, and the new addition in the service area(from Mercedes) was also a good addition.

Mary

Aug 14, 2015

We were allowed to have a rental while our car was serviced which was extremely helpful. Everyone we dealt with was very friendly and accommodating. Kudos to your department!

Colleen

Aug 13, 2015

The sales rep was personal and knowledgeable. The furnishings looked old and tired. For a luxury brand such as Cadillac it is the decor just didn't say "luxury". The local Chevy dealerships are more impressive. We were there on a Saturday for over three hours over the lunch hour. The only thing we were offered was bottled water. We left very happy with our new vehicle but the in show-room experience was below our expectations for Cadillac.

Maria

Aug 3, 2015

Everyone is always friendly, from the receptionist to anyone I encounter in the service area. The upgrades to the facilities are beautiful. It is always a no hassle experience to get my car serviced at Crestview Cadillac.

Todd

Aug 2, 2015

My experience at Crestview was just what you'd expect from Cadillac...top of the line. Donna, the sales associate, was very knowledgable and pleasant to work with.

Brian

Jul 25, 2015

Responsive, timely and very helpful - fixed problem first time. Called to update as promised and car ready when promised. Car clean when picked up.

Randall

Jul 22, 2015

Great service from the initial contact. Worked with me over the phone to eliminate wasted time. Came to final deal on the vehicle I really wanted. Salesperson was reactive ans worked quickly to satisfy me and get my business over another dealer

Robert

Jul 17, 2015

Marks was very freindly and helpful. My buying experience was pleasent. Will be back again when ready to purchase another GM product.

John

Jul 15, 2015

Anthony at the service counter is AWESOME! He represents Cadillac and your business very well. The computers were down when I picked up the car he did not miss a step. My repair was not fixed at the time of service and my car died in my driveway when I got home. He again was great helping me when I returned back that day.

Vera

Jul 3, 2015

Just needed an oil change and tire rotation which was quickly and efficiently done and I was out of there in an hour.

Tom

Jul 1, 2015

Everyone I met at Crestview was very sincere and attentive. The 2013 ATS has VERY low profile tires that do not survive potholes well at all. Crestview found a full set when others could not!

Charlene

Jun 30, 2015

I have in the past tried to purchase a vehicle and was very unpleased with the service and the attitude and went somewhere else. That is not to say I would not come back but would use a different salesperson.

Michael

Jun 24, 2015

Everyone I encountered at the dealership was so amazingly friendly and helpful! I was very happy with the service and attention I received!

Lisa

Jun 20, 2015

I scheduled service for a recall. The work was completed in a very timely manner, and the staff was kind and helpful.

David

Jun 19, 2015

The quick friendly service is the best in town! Personnel are helpful and easy to talk to. Keep up the great work!

Larry

Jun 13, 2015

I was surprised that no one paged me or informed me the work was done and we waited in the lounge extra time that was unnecessary

Linda

Jun 9, 2015

I was alerted to a problem with my headlight on the right side. I made an appointment and was seen the next day. I needed an entirely new headlight ($1550), but Ken assured me that they would inspect my car to be certain of the need for an entire new part. My car was ready an hour earlier than I needed it.

Larry

Jun 5, 2015

I arrived on time and my vehicle was processed on time. Warranty work was completed as promised and was completed early. Process was first class.

Lauren

May 21, 2015

Donna, did such a great job, and worked so hard to meet my needs. I will defiantly work with her again.

Mary

May 19, 2015

Technician collapsed side view mirrors and forgot to open them back up. I did not notice until I was on the road. Had to pull over, get out and fix them.

Augustine

May 13, 2015

Staff was ready for me upon arrival. Checked areas of concern and brought it to my attention. Was completed in a timely manner. Friendly and pleasant

Paul

May 11, 2015

They fixed my problem with an unidentifed noisein the rear of the vehicle. The service rep took extratime to find the problem and have it fixed. Thanks.

Paula

May 5, 2015

They were finished with my car friday afternoon and I could not get back to the dealership and I got to keep the loaner over night that was so helpful THANK YOU

Richard

Apr 16, 2015

One item was not fixed correctly because the problem was not well communicated by me. I will stop by to demonstrate the problem if I am in the neighborhood.

Marie

Apr 12, 2015

Came in for an oil change without an appointment, but was taken care of in less than an hour, which was fine with me.

Ryan

Apr 9, 2015

The staff is very friendly and my car came back in great shape. There's nothing I can think of that could have made my experience any better. I would definitely recommend them to anyone looking to purchase/service their Cadillac.

David

Apr 7, 2015

Very fast and efficient! I walk in and meet with a rep within minutes. They write up the order in minutes and Im out with a loaner all within 15min...excellent! The dealership personnel are very professional and helpful. I have been leasing cars for a long time and this dealership is the best I have done business with!

Kris

Apr 7, 2015

Warranty issue with the rear axle. Dealership did not want me to wait around for the repair so we rescheduled when they could provide a rental car. Repairs were completed ahead of schedule.

Brian

Apr 6, 2015

Service was scheduled as requested. Loaner car was provided which was very helpful. Service performed in a timely manner and car was returned washed with no issues. Excellent.

RA

Jan 21, 2015

I only dealt with one person...Extremely rude. Treated me like I was a bother to him

JillyA

Dec 18, 2014

The service advisor was very warm and welcoming. The work was performed quickly and efficiently. The waiting area was very comfortable.

Tom

May 27, 2014

Took care of the issue completely. Securing the required sub-assembly was the lengthy part since the car was just released when the issue occurred.

Donald

May 16, 2014

My Salesman, Don Schulte did a great job at demonstrating the features on our nex SRX v6 (Inlcuding the CUE system). My wife and I also appreciated his sales 'style' - we felt NO pressure at all in deciding on the new Cadillac.

Henry

May 4, 2014

I thought the experience went very good. My salesman spent enough time with me and is making himself available after the sale to assist with my new car when needed. They worked aggressively on getting me a great price for the vehicle

John

May 1, 2014

Very accommodating and convenient. Very friendly customer-focused service. No annoying circumstances.

Joseph

Apr 26, 2014

This trip to the dealership was a recall by GM. My recall work was accomplished by the dealership just as they told me when I took the car in. I just don't like having to take my time to have something fixed that should have been done right the first time. I have had 4 Mercedes Benz autos and never had to spend my time to have something fixed because of a recall for quality issues.

Mark

Apr 22, 2014

I live in Grosse Pointe, but I the service I've received from Crestview and my salesman Don Schulte is the BEST I've ever work with!

William

Apr 19, 2014

I have always been very satisfied with everyone at Crestview. That is why I have purchased/leased my last 5 Cadillac from Crestview.

Michael

Apr 17, 2014

I like to check in with my salesman, John Drummy, tell him how my SRX is doing and check on the latest lease prices for new vehicles. Maybe I can find another Cadillac if the price is right.

Richard

Apr 17, 2014

I am very pleased that my sound system finally works correctly! I appreciated the calls that let me know how the fix was progressing.

Michael

Mar 17, 2014

Everyone was courteous and extremely helpful when it came to correcting a issue with the automatic positioning feature of my driver's seat. I am pleased with the results.

Frank

Mar 3, 2014

Drew was quick to help, courteous and friendly and was the same way after a few unannounced visits. He new the product and its functions.

Larry

Feb 28, 2014

I was met immediately and my car's 5000 mile service was done in half the time they told it would probably take. Very nice people at service ,friendly and knowledgeable

Susan

Feb 28, 2014

Ron Danielson was extremely helpful and professional. He went out of his way to explain the many features and functions of our car. He also made us feel very welcome to contact him with any further questions.

Jim

Feb 23, 2014

I think in my experience the Crestview Cadillac deal is a top notch dealership. Very courteous, polite, very timely and they always do a good job. I go there and I don't own a Cadillac at this time! Although the best car I have driven and owned.

Mark

Feb 19, 2014

I came in to see Ron Danielson three times before purchasing my new ATS. He and everyone at the dealership were extremely friendly and knowledgeable. Ron wasn't in when we picked up the car, so John Drummy filled in. John took the time to explain all of the cars features to me. He seemed as excited as I was to be sitting in my new car!

Otis

Feb 18, 2014

My salesman Donald E. Schulte was Excellent.I appreciate all of the information and communications we shared and will continue to share.

Carrol

Feb 13, 2014

This is a wonderful highly efficient, courteous, and respectful dealership. Sales and Service always want to make sure your needs are all met . Thanks to Debbie Meirow from My first lease I have never went to another Cadillac Dealer.Thank All of you so much. (I recommend you all the time.)

William

Feb 12, 2014

GM engineers reviewed and fixe my brake noise problem on my ATS and so far, so good - Crestview has always been excellent.

Alan

Feb 11, 2014

Fantastic the service is the best advisors mechanics porters car wash and service manager were all above the board super fantastic thanks everyone

David

Feb 11, 2014

Service was performed in a prompt, courteous manner, was in and out in very little time. Everyone there was very friendly and helpful!

Daniel

Jan 3, 2014

For being first time Cadillac owners, our experience with our salesman, Don Schulte, at Crestview Cadillac in Rochester Hills, far exceeded our expectations! Don was extremely professional and knowledgeable, but never pushy! We have already referred him to friends and family members!

Thomas

Dec 31, 2013

If this survey relates to my Saturday morning visit, the Crestview team was extremely helpful in addressing my issue. I was sorry to have to trouble them on a Saturday.

Kevin

Dec 27, 2013

I absolutely love the staff (Debbie) at Crestview Cadillac. I am the proud owner of my third cadillac and each purchase has been a great experience. My salesperson has always went above and beyond to meet all of my expectations.

Abdus salam

Sep 14, 2013

I buy a car from crest view cadillac ther service is good and help full employee.nice and clean facelity.

trrader1

Mar 9, 2013

This is my fourth Cadillac from Crestview. I just purchased an ATS. I know why this is Car of the Year. I would recommend Crestview and Ruth Anne to anyone interested in a Cadillac.

RonaldPratt22040

Mar 1, 2013

My sales representative was Debbie Meirow. She couldn't have made leasing my 2013 Cadillac XTS any easier. Debbie handled everything expeditiously and professionally. I only made two trips to the dealership in order to complete the deal. This is the third car that I have leased through Crestview Cadillac and I would highly recommend Crestview and Debbie to anyone interested in driving one of the finest motor cars being manufactured today.

Bev2

Feb 28, 2013

First time visit to the dealership and a very positive experience-so positive we purchased a new car. The Dealership is clean, bright and cheery. Sales persons were positive, professional and helpful. Anthony and Debbie made the process quite simple and enjoyable.

Jeff and Bev

Feb 24, 2013

Working with Debbie is such a treat. We actually enjoy buying our cars from her and Crestview. She/they are the real deal, real pros. The only thing is they have too many selections and my wife found it hard to choose one.

Kazoo

Jan 28, 2013

Purchased a used car that we had found via the internet. We live 2 hours away and made a trip there on a Saturday to take a look at and drive the car. Our salesman Bill was handling multiple people but was not rushed at all. Probably one of the most painless car purchasing events for us ever. PC12312011

RickT

Jan 25, 2013

Our sales person was Debbie and she was just excellent. Debbie was very helpful and knowledgable. She provided us with the lease terms that we were loping to get. We will recommend her and Crestview to our family and friends.

Diane Makuch

Jan 10, 2013

We have always had excellent service from Debbie regarding our lease vehicles. We have dealt with her for the past eight or nine years. She is the best.

Mike B

Dec 5, 2012

Today I picked up my 4th Cadillac in the last 8 years from Crestview Caddillac in Rochester Hills. The last 3, I have worked with Debbie Meirow and I will continue to see Debbie for all my future vehicle needs. She was efficient, knowledgable, helpful and cutomer oriented. Her office is covered with awards and I know she worked hard to earn all of them. Thanks Debbie for a fantastic experience and I will sure enjoy my new xts.

john peck

Oct 31, 2012

new car delivery from being order took less time than promised and vehicle is just what I wanted. Salesman picked me up to deliver new car which was ready and waiting for me. explanations on how to use all new functions was concise and understandable.I recommend talking to sales man John Drummy.

ktrush

Oct 20, 2012

Previously I visited another Cadillac dealership and was not impressed, a friend told me about Crestview and Ruth Anne Baker. My husband and I could not have been more pleased with exceptional customer service Ruth Anne gave us, no pressure, she listened to our needs and wants and provided them. Ruth Anne went above and beyond to make sure we were happy. We are a Crestview Cadillac customer forever! I will send all my freinds to Ruth Anne!!!

Bootsie

Sep 16, 2012

From the moment the dealer and I sat down to go over the transaction, I could tell that this was not the ordinary sales experience. There was no rush, no push to make a decision, and no suggestion to purchase a vehicle other than the one I wanted. Honesty and integrity in the deal is important to me. I found that at this dealership. Bill, my salesperson, could not have been nicer.

ccmay1000

Sep 6, 2012

We traveled a good distance to find the perfect car at Crestview Cadillac. Mr. Fodor was extremely professional to work with throughout our entire transaction. The car was exactly as represented in internet photos, and we are extremely pleased with our purchase of a Cadillac DTS. Although a good distance from our home - we would definitely do business with Crestview Cadillac again.C. MayElwood, Indiana

dandip

Aug 27, 2012

Good friendly service. Did very well helping with the wheelchair and making sure my wife could get into the car easily. Also finding the color and interior that I wanted quickly.

Jrankmac

Aug 27, 2012

I was leasing a car from out of state and Debbie was a delight to work with over the phone during the whole process. She was helpful, Accomdating and extremely friendly. When I came in to pick up my car, the paperwork and acquisition process was organized and easier than I could have ever expected. Crestview was wonderful to do business with and I would enthusiastically recommend them to anyone looking for a Cadillac!!

BScott69

Jun 19, 2012

She was very professional and friendly. She answered every question to my satisfaction. Worked very hard to get me the deal that I needed. I definately look forward to working with her in the future.

mbluegirlie

Jun 6, 2012

We recently leased two cars with Debbie's help and had a great experience. She was really knowledgeable, friendly, and quick. The manager was also very attentive.

Jkosloski

May 29, 2012

Sales process was quick, easy and Debbie was well-prepared. They were very responsive during the sales process. While it was a quick process, she was very friendly and helpful. This is the fourth vehicle I've purchased from Crestview and I would definitely recommend this dealership and Debbie.

rond556

May 26, 2012

I recently lease a 2012 Cadillac Cts from Crestview Cadillac. The salesman was extremely knowledgeable and extremely respectful of myself and my time. He led me through the leasing process and never once did I feel I was being taken advantage of. I will not list names but another Cadillac dealer I visited in the area did give me an uneasy feeling which is why I went to Crestview. After my poor experience a friend referred me to Crestview and now I hope to be a customer for life. I have already referred them to three other people.

JJSaga

Apr 6, 2012

Crestview has a great selection of cars. Their Sales Rep was very personable, knowledgable, and extremely helpful. Even though their sales offices were located in a temporary facility due to remodeling, the purchasing experience was comfortable and enjoyable.

No nickname

Mar 20, 2012

Best dealership I have ever been to, this is our fourth Cadillac from Crestview. We couldn't have had a better experience.

Tahoe owner

Mar 14, 2012

Promotion Code PC12312011 Trade in on my 07 Hummer H3 for a 07 Chevy Tahoe. Our dealer Bill was amazing, we had our 2 year old daughter with us and he was so accomodating. Wonderful experience and well worth traveling 100 miles for!

Smittee

Mar 9, 2012

We purchased a CTS from this Dealership a couple years ago with Deddie Meirow. We loved it. We went back again and looked up Debbie. She found us another vehicle with the options we wanted in Ohio. Two days latter we were at Crestview signing papers for our new CTS. This Dealership goes out of their way to please their customers. And Debbie was very helpful.

SRX Leaser

Jan 28, 2012

Recently Leased a 2012 Cadillac SRX from this dealership through Debbie Meirow. Excellent service from beginning to end and we are very happy with our shiny new vehicle!

Joseph

Jan 12, 2012

Great service from Salesperson Denise Labbe. You can tell she has been selling vehicles for many years, by her experience, knowledge, and customer focus.

Luxury Rider

Dec 30, 2011

I am totally happy that I picked Crestview Cadillac to buy my car from. The salesman was professional and made me feel at ease thru the entire process. He walked me thru the dealership and showed me all the options open to me. Everyone at the dealership was helpful and kind. The salesman walked me thru the complete history of the car. They washed and cleaned the car so I could see it inside the building and not outside in the snow. They took care of all the paper work including calling the insurance company for me to give them all the information needed to cover the car. % stars for the dealership and the people that work there.

CTS believer

Dec 19, 2011

I have been shopping with Crestview for over 10 years and by far they been the best dealership I have ever dealt with.

IBrown65

Dec 17, 2011

Most wonderful experience leasing our first Cadillac. We would certainly recommend this dealership to our friends. The agent took time to explain everything to us and gave us a great deal. We will certainly get our next deal with them again.

Trish

Dec 8, 2011

We had a great experience at Crestview Cadillac with Ruth Anne Baker. She made the whole process of getting a new car an enjoyable one. She is very professional, and at the same time, very real and down to earth. I would highly recommend her and Crestview Cadillac! Thanks again! Trish and Tom Hammett

M R Clarke

Dec 3, 2011

My experience with buying my new SRX Cadillac from Debbie Meirow was amazing. She was very knowledgable, extremely effecient, and by far the best service I have ever received from a dealership.

Just Retired

Nov 16, 2011

Our sales representative, Bill, was great, from the moment we first met him. Professional, knowledgable, friendly, and not "pushy". He helped us find the "perfect" vehicle for us,at a fair price, and never tried to steer us to something else. The dealership, itself, was very nice, and even the other sales reps offered a smile or "hello" as we walked through the dealership. Definately customer oriented.

Simply the Best

Nov 5, 2011

Our recent experience at Crestview Cadillac can be decribed in two words...WORLD CLASS! From the moment we stepped into the showroom, we were immediately greeted as though we were entering the home of a friend. Our purchase of a 2012 SRX was completed within a few days without any delay or snags. The experience was truly "World Class"! We look forward to our next visit.

luxury sport

Oct 26, 2011

I just bought my first General Motors car ever. After shopping dealerships for the car I purchased I decided to go with Crestview Cadillac. I found the dealership to be clean, and sales people user friendly. Everything was taken care of including contacting my insurance agent for the transfer. Our last vehicle I bought the sales person was very pushy and, in my opinion, a shiny. The original price given was the one presented at signing with no pressure to buy additional options, insurance etc. I am very happy with the professional service I received at this dealership.

diskarp01

Apr 9, 2007

I stopped by with no appointment on a busy Monday afternoon in service. They took me in and addressed my rear axle seal within an hour (TSB). They also identified that my front differential seal required addressing as well. They took care of both issues (under warranty of course) that afternoon and provided a free loaner CTS. Excellent prompt service!