Used Cars for Sale at Criswell Acura Audi in Annapolis, MD

Marzella

Sep 11, 2013

I called on short notice for service and was provided options (the one I took was get there by 10). Mark was very personable and professional and he saved me some money. I highly recommend Mark. I am a repeat customer.

Tb

Sep 11, 2013

Always a good experience. I also much prefer this method of feedback over the little lady that calls a thousand times to get my feedback.

CSM14

Sep 4, 2013

As always, the service specialists at Criswell Audi have gone above and beyond. Mike, Ray and Dick are simply the best and a pleasure to work with.

Lynne

Sep 4, 2013

Thank you Criswell for another great service appointment!

Ron Whisonant

Sep 4, 2013

I recently purchased my TL and just had my first maintenance taken care of. It was great! Called on short notice and was provided options (the one I took advantage of was "get here before 3 pm and I'll have you out in about an hour"). Not only was Mark very personable and professional but he also saved me time (out in less than an hour) and money (my actual cost came to be less than the estimate quoted). In the title of this review I mentioned "Our" Guy, well my wife gets her MDX serviced here and highly recommended Mark. I am a firm believer in first impressions forming a lasting impression. Great job Mark! You've earned another repeat customer!

Barbara

Aug 31, 2013

I called and was given apt for the same day. Mark was extremely helpful and saved me some money. Detection of marginal battery was particularly valuable

Jo Anne

Aug 31, 2013

Mark Scherger provides consistently excellent service and support. I purchased my car from Criswell nearly 4 years ago and have had all service done by them. I wouldn't go anywhere else to service my car. Mark is friendly, efficient, proactive, and knowledgeable. If you need your Acura serviced, go see Mark at Criswell. He'll take care of you!

Jacki Baldwin

Aug 30, 2013

I have said many times, it's the service after the sale that matters most, and the Criswell Service team keep me coming back again & again! All of the service team are knowledgable, know me and my vehicle, are respectful of my time, and a pleasure to work with. From the porters to the technicians, parts dept to the service advisors... This group is top notch! It is always great to have a service loaner for days you really need transportation, and the Q5 I received was very nice and fun to drive. A great perk to have service loaners available. To sum it up, Criswell Audi Service is a true asset to the Audi brand & reputation.

Shannon Kane

Aug 30, 2013

I always appreciate the friendliness of the staff and the professional service, including a price quote for the work to be done. The job is described in detail and they always ask if we have anything to add. Christian Johnson usually processes our maintenance orders and he is always in a positive mood so he starts my day off with a smile! Thank you to all for a wonderful job!

NAVY fan

Aug 29, 2013

Have come to expect excellent service from Acura dealers. Recently moved to Annapolis and had my first routine maintenance experience and Criswell did not disappoint. Service consultant John Rokos treated me like an old friend and made the experience as pleasant as possible.

Drew

Aug 28, 2013

Great Service, provided loaner, estimation same as charged amount, and car was ready at the estimated time!

Fred

Aug 28, 2013

I missed my appointment but the service department was very cooperative in working me in and getting the job done near the end of the work day. Thanks so much.

Jerry

Aug 28, 2013

Service done quickly at a reasonable cost. Service rep kept me informed of progress.

Shrubery

Aug 28, 2013

Criswell Acura is, by far, the best dealership I've ever done business with. The service department is heads above any dealer or private shop. Accurate, fast, friendly, informative, and, above all else, honest. While their costs are higher than you might pay at some private shops, they are not outrageously so and I find I'm more than happy to pay the little extra to get the service Criswell provides.

Charles Isaac

Aug 27, 2013

Again, I appreciate this opportunity to comment on the service that I received at Criswell. You have an EXCELLENT team of Service Managers. They are GREAT all of the time. They work very well together. I HAVE NEVER HAD A COMPLAINT ABOUT THE SERVICE THAT I RECEIVED - IT'S ALWAYS OUTSTANDING. Mark, Christian, John, and Robert are great ambassabors for Criswell! Thank You Charles and Gwen

Joyce, Chestertown

Aug 27, 2013

The only "hiccup" in my repair experience concerned getting a new airbag for my A8's back seat. It turned out the airbag had to come from Germany. My car was at the service department for 2 weeks which seemed to be on the long side. That said, I was provided with a Q5 for the whole time which may well have convinced my husband and I to consider buyinig one if we decide to replace our Jeep Grand Cherokee. Our service advisor Ray Johns, went out of his way to keep us informed about the status of our A8's service. in addition, he had the car detailed and had it driven back to our home in Tolchester, MD (about 1 hour 15 minutes away) when all the service was completed.

Mike Archer

Aug 27, 2013

Great service! If you are getting an Acura serviced, ask for Robert Nelson. He goes above and beyond. Thank you Rob.

Ellie Norman

Aug 26, 2013

Mark is always friendly and professional when I come in. I like bringing my RDX into Acura because I know he'll make sure that everything is done to my satisfaction and in a timely manner. Thanks for making my experience at Criswell Acura enjoyable.

GaryT

Aug 25, 2013

I have always been very pleased with the service and staff at Criswell Acura. I bought a 2008 TSX there and always have it serviced there even though I could find other less expensive alternatives.

Richard Savio

Aug 24, 2013

The work in question was performed on my 2004 Acura TL (about 135000 miles) and involved replacement of the timing belts, water pump, and accessory drive belts, a four-wheel alignment, and a major engine tuneup (total cost of about $1400). Service and the management of the repair by the service representative was as always excellent. Criswell's service department is the best that I have ever used (to put this in context I am a retired engineer and have worked as a auto mechanic and am probably not easy to please-- I now do all of the work on my wife's BMW Z3 because of my lack of satisfaction with the work performed my my local BMW dealer). If I did purchase another Acura (I currently own two, one of which was a replacement for a third Acura) it would be for the most part because of the quality of Criswell's service department. On the negative side of my experience with the Acura brand, I purchased my 2004 TL new and was very dissatisified with the Factory's district representative's response (ie authorization of repairs) to obvious factory quality problems (defects and poor workmanship) and will probably not pay the premium associated with another new Acura purchase. My last two Acura purchases have been previously-owned, ie with enough mileage so you can see what if any problems the factory believes are "normal conditions" Richard Savio

lmd

Aug 23, 2013

The service I got at Acura in Dallas is 1000 times better than Criswell in Annapolis. I feel like the service guys are rude and condescending. I'd rather drive much further away that to come back to Criswell Acura.

JoyceD

Aug 22, 2013

As usual a great experience with friendly and professional staff.

Rod

Aug 21, 2013

Second MDX bought and serviced at Criswell and am considering the THIRD ONE now.

mikem

Aug 20, 2013

Regular service was performed on time and under estimate. Courteous and prompt service. Provided a loaner as well.

Chuck od Crofton

Aug 19, 2013

Appointment was readily available on a Saturday. Determined what the problem was with our '97 Acura and efficiently repaired was was needed. Very happy with the results!

Jegan

Aug 19, 2013

Good job, but you forgot to refill the windshield washer fluid reservoir.

Charles Isaac

Aug 18, 2013

I bought my first Acura (1992 Ledgend LS) from Criswell. I subsequently bought a 1999 RL, in 2001. I just bought the RLX. The Service Managers are always great! They are always very knowledgeable, professional, and friendly. They make each of my experiences at Criswell enjoyable. THEY ARE A GREAT TEAM...! BTW, I also enjoyed working with Chris when he was there.

Mac Annapolis

Aug 18, 2013

I stopped in to schedule service. Mark indicated that he could get me in immediately. It was fast and reasonably priced. He even Added service I had not expected. Overall it was a very good experience. Thanks Mark!

new acura owner

Aug 17, 2013

My service manager, Christian, was quick, efficient and pleasant. The service was completed quickly and I had not issues.

Bob GVM

Aug 15, 2013

Called Ray Johns for issue with tire inflation and scheduled appontment immediately. Once at facility Ray and tech explained issue and offered new tire change at competative price. Sevice was done timely to my satisfaction and A 5 Cabriolet was presented clean and sparkling. In addition, the facility was clean and the selection of individual coffee is a plus. I needed a replacement coffee mug and the parts person was very responsive. Thanks.

Diana Gowen

Aug 15, 2013

Your stools for sitting at the counter and working while waiting are too low and one was broken. Otherwise, the waiting area is nice and the snacks are good as well.

Gwen

Aug 15, 2013

Excellent service. Dick was on time taking care of my care. He informed me of the problem, cost and time for repairs. I was out with and hour and a half. Service always excellent. Gwen

Richard from Annapolis

Aug 14, 2013

I've bought two Acura cars from Criswell, and have had them regularly serviced there. My service contact is Mark Scherger - if I could give Mark and 11 out of 10, I would.

Chris

Aug 13, 2013

My service guy got me t the last minute and it was great. I had some coupons but he found me some more savings!

Kathy

Aug 13, 2013

Mark is outstanding on customer service! I called on Saturday and was able to get Monday am appointment for scheduled service. The team completed the repairs in 2 hours!

Janie

Aug 11, 2013

I have been more than happy every time I come in to Criswell. The service is always fast & the staff is always so polite.

MorganL

Aug 11, 2013

I'm a thoroughly satisfied customer who has received exceptional service in both sales and servicing. Criswell is my dealer of choice in all aspects of dealer operations.

Stew

Aug 11, 2013

Always a very good experience at the dealership everyone is very kind to you And makes you feel welcome

JayVB

Aug 8, 2013

I rarely, if ever, post a review. And, like many people, if I do feel the urge to post, it's usually because I need to tell the world how I was wronged. You see, I'm "too busy" (cough!) to post anything nice, but somehow I can find plenty of time to complain. But, not this time. My experience with Criswell Audi was very smooth, and I owe it to the service team to take some time to write my positive comments. From the first phone contact to handing back the loaner keys, it was a quick, painless process. And, unlike some service centers, they didn't make me feel unwanted or deny me a complimentary loaner car just because I didn't buy my Audi from them, but in hindsight I should have. My Service Advisor, Michael Lynn, struck the perfect balance of professional and friendly while quickly and adeptly taking care of my wife's Audi. I felt he genuinely valued my time, and it was important for him to put me back on the road as quickly as possible. During my two visits, I spent a total of about 15-20 minutes in the service area. Criswell Audi will continue being my Audi service center, and they deserve your business. All the best, Jay

Kevin

Aug 8, 2013

On my fourth Audi and still enjoying great service from the Criswell team.

Audi Lover

Aug 7, 2013

I bought my Audi in Alexandria in 2010 however felt comfortable with the service at the Annapolis Audi due to the professionalism of the staff and willingness to ensure the customer is well informed, efore, during and after the service, top notch. Loaner caars have been offered depending on the work being done and your schedule. I live in Waldor however drive out of my way to get service at this dealership all based on the quality of service provided. Keep up the great work.

DaveS

Aug 6, 2013

I had a fantastic experience getting my Audi serviced at Criswell. The service manager was knowledgeable, responsive, and a pleasure to deal with. On top of that, he went well beyond any reasonable expectation to ensure that he minimized disruptions to my schedule. I would not hesitate to recommend Criswell to my friends if they need to have their Audi serviced.

Jeremy Warren

Aug 5, 2013

This dealer took a deposit from us for a vehicle on order and promised it by a specific date. Five days after the date had passed they told us they'd sold the vehicle to another customer. Do not do business with them. Both the dealers and their managers will break their promises and will not honor their contracts.

Pat from Michigan

Aug 5, 2013

Just moved from MI to MD and on very short notice, the Service Dept. fit me right in and Mark was terrific in taking care of my relocation auto needs for my Acura RL. Now a resident here, I will DEFINITELY be a solid repeat customer at Criswell where service was excellent!

Geri

Aug 2, 2013

While traveling from NC to NY, I ended up needing to have my brakes replaced on my Audi Q7, while staying with family in Davidsonvile. They recommended Criswell Audi. Ray was outstanding to work with! He fit me in right away, accommodated my tight schedule, provided me with what I needed, and took care of everything! I literally showed up, turned it all over to Ray, and picked my car up when they were done! The whole experience was remarkable! Audi service has always impressed me, and I love knowing that even when traveling, Criswell has gone above and beyond for superior quality and service. Thank you Ray! I will absolutely be back if I ever need to, and highly recommend you all to everyone!

Bridget "Annapolis"

Jul 31, 2013

I purchased my Acura in Virginia and would always take it there to be serviced however in the last few years though I was hesitant at first, I decided to take it to Criswell Acura on West Street and I can't say enough about them. Mark Scherger is the best and Tom "Junior" is the tops in my book. If I ever have questions or concerns Mark and Junior are always there to answer them and put me at ease. The reception area is always clean and offers it's customers coffee, water, fresh fruit and treats. From the moment you pull your vehicle in with the attendant who takes your car to the end when you pick your car up they always make you feel special. But the most important thing is they take great care of your vehicle. It is so hard to find a good mechanic and one you can trust. Mark and Junior have never let me down and I would recommend them highly as well as the dealership. Thank you all for the excellent customer service; it really does keep people coming back. Sincerely, Bridget (a very satisfied customer in Annapolis)

customer for 6 years

Jul 30, 2013

The service department and all the services mgr's are top notch.They always work with my schedule and proivide my car with everything its needs.

Lifetime Customer

Jul 29, 2013

Excellent car service. Easy scheduling, friendly service writer(Robert), fast and accurate service, clean facility. Better than the other guys.....jiffy something or other! Keep up the great work gentlemen.

W.D.Roberts

Jul 27, 2013

After trading in my Audi A-6 to purchase an Acura TL, I was contacted by the management to ensure that I was happy with the car. When I confessed to being challenged by the advanced technology, an appointment was made for additional training at my convenience. My sales representative met with me immediately. Most questions were efficiently addressed. For the rest, on-site resources were accessed for collaboration and the service department made room in their schedule to inspect and address the one question that required their input. All staff at all levels were remarkably personable and accommodating. This impression has been reinforced on multiple occasions through years of Audi ownership. It is great to see that it extends to the Acura division as well.

Coleen R - Customer for life

Jul 26, 2013

I drive from Bel Air to Annapolis as the entire process from purchase to maintenance has been positive and seamless. I have confidence in the Criswell team. Robert in service has always been accomodating, taking the time to clearly set expectations for my vehicle maintenance and following through to ensure the service team delivers. In addition, my sales professionals Alan and Vance always remember me and check in to make sure all is well with the Acura I purchased from them. Class act!

Jeff Erskine

Jul 26, 2013

Thoroughly briefed on what maintenance repair was needed. The wait time was less than expected. I was told up to 2 hours, and it only took about 1.5 hours. The mechanic discovered that the brakes were in need of replacement and we discussed options.

JTSly

Jul 26, 2013

I've purchased two Acuras from Criswell - one new and one used. The buying experience was very pleasant and we have both of the vehicles serviced there. Two of the best features are a real estimate before the work is done and the other is a loaner while the work is done. Well done, Criswell!

Neil The Wheel

Jul 26, 2013

I live on the other side of 495 and I purchased 4 Audi's from Criswell Audi. I still have 3 and drive 45 minutes past other Audi stores to service them with Criswell. Wouldn't service them anywhere else.

A. Williams

Jul 24, 2013

On 7/23/2013 I took my car to Acura for the A1 service. As always, Criswell Acura service department did an excellent job on the repairs. Thanks to Christian Johnson for his supurb customer serivce!

James Barrett

Jul 24, 2013

Mark, Assistant Service Manager should be the manager.

Marcia W

Jul 24, 2013

Customer service is the number concern at Criswell Acura. Easy to make an appointment and estimated time of completion is always accurate. Waiting room facilities are very comfortable with complimentary snacks, water, coffee and juice. They give you an accurate pricing estimate up front. This dealership has restored my faith in having the authorized dealer do the repairs versus an independent shop. They get the repairs right the first time!

Sailor Jack

Jul 24, 2013

Scheduled maintenance for my TSX - Mark was helpful, answered my questions. He took the time to review the findings of thier inspection - condition of tires, brakes, etc. Pretty new vehicle so no suprises. Car was returned clean and promptly - I waited on site for the service.

Thomas Brown

Jul 23, 2013

I have been a Criswell Acura customer and user of the services since 2003 and have always been very satisfied with the sales and service departments professional/personal approach to business. We, myself and my wife, have been very pleased with our MDX's and the confidence that the execution of the maintenance schedule by the Criswell service dapartment has provided us with the knowledge/confidence that our vehicles will be completely reliable. The first following question, "Would you recommend this dealer to a friend? ", I have done so on several occasions.

Kwang

Jul 22, 2013

Just bought a used Acura TL 06 which was in great shape and customer service was awesome, stop by 3 different dealers before but this place took care of me very nicely so I had to purchase it. I'll come back here for my next car....

Rob

Jul 22, 2013

We've been coming to Criswell for almost 20 years and have never been disappointed by either the Service Department or the Sales Department. Buying a car here is a great experience! Getting you car serviced here is the same: The mechanics are all topflight (I've been around cars all my life and have talked with these folks on many, many occasions) and they have all been here for years and years. If you've never driven an Acura you should try one. So, if you are going to get and Acura or looking for the best service Criswell is the place to go! We now live 20 miles from Annapolis and still go to Criswell. .

Sylvia's Mother

Jul 21, 2013

Great, timely service. The car was ready as promised. Very friendly associates.

cards fan

Jul 20, 2013

made car buying a joy. everyone was very helpful and nice. thank you for all the help.

Double D

Jul 19, 2013

This is my third Acura TL. Acura has done an outstanding job of producing a comfortable, reliable, and attractive car with excellent performance . All three cars were purchased and serviced at Criswell Acura where the sales staff and service are first rate. My one complaint is the Nav system which does not recognize many long standing addresses and locations. It is so bad that I would recommend buying the car without Nav.

Elaine

Jul 19, 2013

Mark is always quick to respond when I call with questions or to set up service. It is always a pleasure to come to Criswell. The entire staff is always friendly.

Jan

Jul 19, 2013

As always the service was excellent, immediately responsive to my needs. John Roykos helped us through the process and the vehicle was ready as promised. Thank you for a great job. Special kudos to John

Karen

Jul 19, 2013

Words cannot express my thanks and appreciation for the kind of amazing customer service I received from Criswell Acura and more specifically, the Assistant Service Manager, Mark Scherger.His prompt attention to this matter was heightened by his courteous professionalism. When there is a chronic issue with a new car, it's difficult to get resolution unless you have an exceptional service manager go to bat for you. I had been dealing with an issue for months and it wasn't until Mark became involved that I finally received complete satisfaction. I sincerely thank Mark and the service staff at Criswell for bringing this problem to a happy conclusion where I can enjoy all the amenities my RDX has to offer, especially the luxurious leather seats!

AD

Jul 18, 2013

I drive 45 minutes to get to this dealership for service and it's absolutely worthwhile. They are fantastic!

K Maiden

Jul 18, 2013

Bought my 2010 TL from Criswell, awesome sales people! I've had almost all services performed by them as we'll. they are excellent! They even replaced a faulty GPS for me, under the 50K factory warranty. Keep up the awesomeness. I recommend they to everyone that likes my TL. Special thanks to Christian, who always makes sure I'm taken care of!

Rob

Jul 18, 2013

Good repair service fixing my broken windshield wiper system. Car detailing looks great, except that the detailer knocked loose the badge on the back (it was already a bit loose...). I need to glue it back on. Otherwise, great service.

NHA

Jul 17, 2013

Criswell Acura Service Department: courteous, friendly, responsive, excellent service

C.L.M

Jul 16, 2013

Approximately 2 years ago I purchased a brand new Acura TL from Criswell and after some adjustments on both ends we were able to come a consensus. Both parties were satisfied! Over the past two years i've been taking my car to Criswell, which is an hour from where I reside. The service is worth the drive. The waiting room is exceptional and the service technicians actually do a wonderful job as well. I haven't had any problems whatsoever with the service department. They also follow up with you as well, which is few and far in between. More importantly, they are honest. That is crucial in this day and age given the amount of dealerships looking to profit off of your lack of knowledge. It says a lot about the organization and their willingness to provide class A service. Thanks again for a pleasurable experience.

cathy jones

Jul 14, 2013

I was very satisfied for my follow-up work it was done on a Saturday. It did not take very long.

John Mac

Jul 13, 2013

Criswell's service department and the courteous efficiency in which I am treated there is one of the reasons I purchased my fourth Acura from the dealership.

Happy TSX owner

Jul 12, 2013

The Service Department always does a great job: they accomplish the repairs within the timeframe they say, let you know if they find anything else that should be taken care of, have a great waiting area with lots of healthy goodies, and wash your car before giving it back to you!

Lou Demas

Jul 12, 2013

Great as always. Loaner car provided. Work outstanding as it usually is.

Mariusz

Jul 12, 2013

I always like this place , very professional and friendly service . Thank you

Mike

Jul 12, 2013

Took my RDX in for Service earlier this week. The Service Representative (Christian) provided excellent support in getting my automobile serviced, as well as keeping me apprised of how the servicing was going while I waited. Kudos to all who worked on our car!

Patrick Guibao

Jul 12, 2013

My last visit was to the Service Department for Criswell Audi. We have had many autos and dealt with numerous dealerships. Never have I have been as completely satisfied as I am with the Service Department at Criswell Audi. The service staff are competent, efficient professionals who are dedicated to insuring a happy customer. My Service Consultant is Ray Johns who never fails to respond in a positive, friendly fashion. He is quick to seek a resolution to the issue that brought my vehicle to the facility and keeps me apprised of the progress and when the car will be finished. I cannot say enough about his drive, energy and dedication to his customers.It is people like Ray which will have me return to Criswell for my next vehicle. As a family we are very pleased with our relationship with the dealership and drive two vehicles presently that are Criswell Audi. We will add to our collection and they will come from Criswell.

Sharon Troiano

Jul 12, 2013

Mark was very thorough when explaining the repairs needed for my MDX.

Sooz

Jul 12, 2013

Criswell provides thorough and friendly service every time 1

David Jaspan

Jul 11, 2013

I trust my Acura to John Rykos. He is professional and personable. I trust him completely, even if he is a Caps fan.

Miss2sday

Jul 11, 2013

I have been more than impressed with CRISWELL ACURA. I purchased a 2005 Acura TL and the Customer Service was impeccable. I went to another dealer when I was ready to purchase again, but was not satisfied with the service, so I changed my mind and went back to CRISWELL and purchased a 2012 Acura TL. Very pleased with my decision. The excellence of CRISWELL was still superior to any other dealer experience I have had. Thank You! Especially to CHRISTIAN JOHNSON in service and LAMONT RANDALL, the Manager.

Dottie from Annapolis

Jul 8, 2013

Acura Sevice Department is outstanding in customer service in servicing my car. Acura serviced my car on Friday and did an great job. Everyone is always pleasant and professional. When I drive my car out of the service department I know that my car received the best overall check and review and am confident that it is in the best shape to drive. Acura has great service and is always clean and comfortable in the waiting area.

JulieW

Jul 8, 2013

Fast, courteous and professional service. Highly recommend.

Libby

Jul 8, 2013

As always I received excellent and timely service for my vehicle. I called as soon as the service indicator light came on and was so pleased that I was able to get an appointment the very next day. Mark Scherger responded to my email promptly, gave me my options and set up the appointment. He is very consistent in his approach, very professional, courteous and considerate. A big thanks to John who checked me in on the day of service, informed me what services were scheduled to be done, and later communicated what additional service was recommended.

Shelley Atkinson

Jul 8, 2013

I dropped by 2012 Acura TL off to have serviced. It was making a noise when you first started the engine. The service technician and the service consultant did a great job keeping me informed and diagnosing the problem. I also greatly appreciated the complimentary loaner which my husband and I enjoyed driving. Again, thank you for the wonderful service.

VC Coleman

Jul 4, 2013

Excellent customer service. You don't get the feeling that you are being ripped off for repairs as you do with others. The service agent, Mark Scherger, clearly explains that problem and makes trustful recommendations. The staff is friendly and helpful. The wait time promised is met.

Ashley

Jul 3, 2013

Service department was its usual stellar self, efficient,convenient, Mark polite and knowledgeable.

Nikki

Jul 3, 2013

The service I received on my car this week was wonderful!! Christian was very helpful and kind. Thanks!

Bryan Flanagan

Jul 2, 2013

Your service department does a great job in repairing cars, bur is almost impossible to get through to on the the phone. Calls are put on hold for extended periods of time, then a message is taken and if your lucky, you might hear back in a couple of hours. This really leaves a bad taste in the mouth of someone who has paid a lot of money for a car and is paying dealer service prices to maintain his car. You really need to clean up your act in this area. Bryan Flanagan

CM mom

Jun 29, 2013

Our last 3 vehicles (Acura TLC, 2/MDX) have been purchased from Criswell. We have had excellent buying experiences, but the service department has kept us loyal customers. The attitude of the service department is definitely "can do." Whether it is just an oil change or something more serious, the cost is fully explained. When a repair is made, we leave with full confidence in the safety and performance of our car. Peace of mind is priceless and that is what the service department provides from the moment we walk through the door. THANK YOU!!!

Billie Ellis

Jun 28, 2013

Mark Scherger was the Service Manager who took care of me when I brought my car in for service. He called took time to call and tell me some important things about my car and suggested what needed to be done (which I did) and my car was still promised to me on time, it was washed and waiting for me when I got there. Mark answered any question I had and was thorough. Most times I don't return to the dealerships service department, but with Criswell I do - they are that good!

Jocelyn Williams

Jun 28, 2013

Rob was outstanding he was great he got me in a day early and got my service done that day.

TedJ

Jun 28, 2013

Mark always takes good care of our cars. Service is prompt and courteous.

ScottG

Jun 27, 2013

Mark you did a great job again, Thank you for the continued quality service.

Shobha

Jun 27, 2013

Everyone was super nice, but for a car with 19,000 miles, I thought $222.00 was outragious for basically an oil change!!!!!!!!!!!! (It was a B1 service...but why does a car need all the checks with only 19,000 miles (especially since it was purchase at 15,000 miles....so all the checks were done 4,000 miles prior! May have considered a different car had I known this. Even my mercedes upkeep was cheaper!

Demetrius

Jun 26, 2013

Love the service every time I bring my 2000 3.2tl in for work! Christian is great at what he does!

Ike

Jun 26, 2013

On time, excellent service. Christian Johnson continues to provide excellent and professional service. Thanks.

Mr."W"

Jun 26, 2013

Criswell is a top notch facility! They understand, and support the premise that relationships are the key. Mr. Schiavone is a wise, top-notch, quality gentleman who is interested in quality first, and he operates with honesty, and integrity. Steve - You, and your staff are great. Thank you,

cahty jones

Jun 25, 2013

the service I received was excellent, the service person was very informative and worked hard to accommodate my needs I would be another vehicle a car and have service at the facility

Ike

Jun 25, 2013

Excellent service and ideas from Mr. Christian Johnson. Always friendly and timely in the service. Coffee and snacks w/Washington Post is greatly appreciated as i waited. Please know that the RL service is for Ike vice Troy (my son who has an Acura MDX.. Thank you for the friendly and great service.

James

Jun 25, 2013

Mark was very pleasant and helpful. As always, Ray provided excellent and feedback about my Acura. Thanks guys.

jd

Jun 25, 2013

The service was efficient and excellent. Christian was very helpful in explaining what needed to be done. The only negative was the blaring TV in the waiting area. I did appreciate the coffee and snacks there though.

Ms. JuJu

Jun 25, 2013

Great staff in service. They get you in and out for your scheduled maintenance.

Dutch

Jun 24, 2013

Robert Nelson was very helpful in diagnosing the problems in my MDX and getting resolution. He treated me with respect and went the extra mile to get the information I needed.

mojo

Jun 22, 2013

I came in for a service and Mark was right on top of everything. He had a compl

Hibridon

Jun 21, 2013

Very personal friendly service. My customer service rep., ray johns, is without peer in his ability to provide a quality experience.

James A.

Jun 21, 2013

Rare Combination of people who clearly enjoy and know the business of client appreciation and a great facilities to do it in..Always delivered as promised and one step beyond....just makes life easier when you work with people who care about making a what otherwise would be a automotive chore into a pleasant experience with Good People....Thanks!

ParsRok

Jun 21, 2013

Working with the service department at Criswell Acura has changed my opinion of taking my car to a dealership for service. I have confidence with the timeliness, pricing and quality of the service I receive from the service department at Criswell. I cannot imagine finding a more reliable service provider to properly maintain my Acura TL.

TS3

Jun 21, 2013

I brought in my 2008 TL for service and the level of customer service was awesome.

Jerri

Jun 20, 2013

I have been using Criswell since 2006 and have not had a bad experience. The workmanship is excellent. Mark is knowledgable and looks out for his client.

MBH1962

Jun 20, 2013

As always, John Rokos provided excellent advice and directed rapid, effective repair.

Happy Customer

Jun 19, 2013

Couldn't be happier with the service at Criswell. From car buying to repairs and maintenance, I was always treated with patience and respect and given plenty of details about the service, needs and time. Never a hassle dealing and always a pleasant experience. Thank you!

JLA

Jun 19, 2013

There is nothing cozy or inviting to this service location but I was impressed by how quickly I was able to get in, drop off my car and hop in my loaner. When I called later in the afternoon the service man informed me my car was done -- however I never received a call from him letting me know this... That would have been appreciated. If you have to stay and wait for your maintenance, don't expect much. Also my car was not washed or vacuumed inside upon receiving it after service. Audi of Chantilly always did this and it was just a nice feeling to get into a clean car after paying for service. Criswell should step up their game in that department. I highly recommend Ray -- I did not work with him this most recent experience but I have in the past and he is by far the best service writer on the Criswell staff. Also, I noticed my license plate cases were removed and replaced with Criswell ones... I am not the type to mind that too much because I really dislike Audi of Alexandria where my car was purchased from but I think it would be nice to ask before doing so... Anyways, it was easy, quick and painless. Also used a coupon which always makes you feel a little bit better about going to the dealer for service.

John Pasko

Jun 18, 2013

Excellent service. Completed recall work, investigated engine noise and called with recommendations. Christian clearly understood what the issues with my 2005 RL were, discussed different options and proved to be very helpful. The repairs were completed in a timely manner and my car is running superbly. Thank you.

MDX

Jun 18, 2013

Service staff is not as friendly. Failed to reset maintenance required light and affix oil change reminder sticker on windshield even after request.

bke

Jun 17, 2013

Once again, you took good care of me and my car. thank you!

CC

Jun 17, 2013

I have purchased two cars from Criswell Acura and have my car serviced there regularly. I just had the first service done on my TSX. John Rokos has been exceptionally helpful.

SWomack

Jun 17, 2013

Customer Services is fine, however, I get the impression that the service department does not want you to come in with repairs or maintenance without an appointment and I am always told that I may have to leave my car to get needed repairs before the car is even seen and need to make an appointment to a loaner car. This is really frustrating, so for my normal maintenance I take my car to Honda, who take my car right in and perform what ever service is needed. They just can not do my warranty work if needed. Please note I live quite a distance from the dealership. Also, every time I bring in my car for repair, there is always something left undone or a mishap that brings me back for a fix that was caused by the service department. The front seats in my car were replaced, well they were not put on by a machine so the leather seat covers were rinkle and did not fit properly, back to the service department, next I took my car in for a window repair, nothing was found wrong, so a couple of months later I take the car in for a window repair because the window will not function. The window is repaired, however, now there is a piece of plastic hanging out of the door. So, now I have to travel back to have the door opened and the plastic put back in place. The wait time was short this time.

Frank

Jun 16, 2013

Had a rattle develop in the right front of my Acura (concerned me, Acuras don't rattle), called Mark Scherger, brought it in Friday evening and got it back Saturday with new upper control arm bushings, 130,000 miles and the rattle's gone, it's as tight as a new car again. Service was excellent as usual, standard when you're dealing with Mark. Workmanship was also excellent, never have to bring it back when it's serviced on West Street. This is why I will buy another Acura from Criswell, when I trade next.

George Brosan

Jun 16, 2013

The usual fast , efficient, and friendly good job, that I have become used to through the past eight vehicles

Julie in Annapolis

Jun 14, 2013

I shopped at several Acura dealers in the greater Washington DC area and found the customer service provided by Criswell Acura to be superior. I worked with Angela Appadoo and she made the car buying process easy and enjoyable. I recently took my new vehicle in for its first service and had an equally positive experience with the service center.

Coach Steve

Jun 10, 2013

It's a necessary chore to have the car serviced but I never have a problem going to Criswell - the coffee is hot, the paper is current and the waiting room exceptionally clean. These, and the way the service reps communicate every detail with you, makes it a not unpleasant chore.

Endia Smith

Jun 9, 2013

I greatly appreciate you being able to service my car on a Saturday with such short notice. Thank you.

Ms. T-Baby

Jun 8, 2013

The employees have always showed professionalism and good quality of services to me and other clients since I have been coming for 2 years now. I have been very please with my services.

Joan

Jun 7, 2013

Have been going to Criswell since I bought my TL there in 2006. Mark is my service provider. He is the best! I trust him completely regarding the service and/or any repairs I may need. Everyone I have come in contact with at Criswell has been friendly, extremely helpful and professional.

Mary Ann Guaragna

Jun 7, 2013

I bought my car from Criswell Acura 7 years ago. I have always taken my car in for regular service and have never had any problems. Mark Scherger has been great and I feel is a wonderful serice manager. I will most likely buy my next car from Criswell Acura primarily due to the wonderful service department and personnel. Love my TL as well!!

esaba

Jun 5, 2013

Christian took care of me. He was professional and friendly while explaining in detail the problems the technicians found in my car and the repair process involved. He even went to the trouble of calling my warranty provider to find out if the repair would be covered, and what my deductible would be. Because of Christian's thoroughness in explaining the details of the repair and the cost to me, I had Criswell Acura go ahead with the repairs. And I was confident that I'd made the correct decision.

KevinL

Jun 5, 2013

The buying process and knowledge of everyone during my Audi purchase was superb. I especially appreciate Adam's professionalism and knowledge. I went to several dealerships, including different brands, and really liked the attention and detail which they provide their customers. Adam, was very helpful from the first phone call through delivery. I couldn't ask for a better salesperson. He is EXTREMELY knowledgable about the Audi's and really does care about making you happy throughout the entire process. I NEVER felt pressured, nor did I feel that it was a high-pressure deal. They also followed-up to ensure that I was happy with all aspects of the sale. I recently just had my first service performed on my new Audi. The Service Department was very helpful, got me in very quickly and serviced my new Q5 amazingly; all while providing me a loaner and performing the service well within the time quoted. In all, I would highly recommend Criswell! Great Sales, Service and follow-up. I will definitely be back.

MR.JAMES

Jun 5, 2013

Overall service I was very pleased and will be back

Carole Hill

Jun 4, 2013

As usual happy with my service, care, and timeliness of car being returned to me. Always love the free car wash. Husband always on my case that I do not wash the car often enough.

Tom Brown

Jun 2, 2013

As always, the service personel were very professional and provided a comporehensive review of the completed service.

Justin Hurt

May 30, 2013

Thank you so much. Christian and the maintenance team were more than helpful in processing and deliver quality service. Thank you so much!

DYaz

May 29, 2013

Service was fast and friendly, and cheaper than estimate.

Margie

May 28, 2013

excellent service. have had two non-Acura service department incorrectly diagnose my car problem., which has taken three years to diagnosis by non-Acura service Acura was quite good and most importantly prompt in their service. NIce facility

R. Buss

May 26, 2013

Repair was for transmission recall. I can't tell the quality of the repairs

Sandy

May 23, 2013

Fast & furious! They resolved the issues w/ our car immediately. No "gotcha's"...we were contacted w/in 2 hrs of dropping off our car and advised of the issue(s). The service team was in constant communication regarding their progress.

Jamila Cook

May 22, 2013

I came in for a regular car service (oil change and car rotation). My service advisor was Christian Johnson and Tom Polidore for the labor part. Mr. Johnson went above and beyond. He made sure my car was thoroughly checked to make sure everything was functioning well. Last but not least my exterior part of the car was washed living the dealership with a shiny car. The service I received has made me a proud customer of Criswell and will definitely refer family and friends and will never look anywhere else for my future car purchases. Thank you for the awesome job and exceptional customer service!!!!!

Busy Mom

May 21, 2013

Professional, courteous, and knowledgeable. Thanks again for all your assistance. MDX continues to be my favorite vehicle.

Dorsey

May 21, 2013

I brought my 2010 MDX in for scheduled maintenance this week. Although I was late for my appointment, my vehicle was taken in promptly and finished in a timely fashion, including a car wash. I was very satisfied with the service provided on this visit.

Satisfied Customer

May 21, 2013

I purchased my Acura at Criswell ten years ago. I've always experienced excellent service.

PATRIOTIS

May 20, 2013

Fast and efficient service every time! My car was still under extended warranty so they worked directly with the extended warranty firm to get payment directly from them. Easy for me! THANKS!!!

CHRISDAVIDSONVILLE

May 19, 2013

I'VE PURCHASD THREE CARS AT CRISWELL, AND STILL HAVE TWO. SERVICE DEPT. IS OUTSTANDING IN EVERY RESPECT. CJB.

SMRice

May 18, 2013

I came in yesterday to have an oil change service performed. I worked with John Rokos, who is always pleasant, helpful and wishes to please you. My car is working just fine thus far. Thank you.

MorganL

May 17, 2013

I'm a longstanding Criswell customer. I've received excellent and timely service in every area of service I've used. The facilities and waiting area are clean and well appointed for short waiting times. All the staff have been very courteous and professional. Criswell is the by far the best dealership with which I've done business.

Frank

May 16, 2013

This is a quality establishment. They've serviced my 2003 Audi TT for years. The services performed this week were no exception. Dick ensured that my TT received the service both required and requested. My highest praise would be that I trust them.

tbr

May 15, 2013

35000 mile service was without incident. No problems. Condition of the shop on the other hand was poor. Customer has view of the repair facility while waiting for repairs to be completed. What I observed was simply unacceptable. Employee drinking fountain was adjacent to clean up sink. Consequently drinking fountain was a muddy mess, unsuitable to being used. Trash cans were overflowing with excess simply spilling onto the floor. Employee work stations were in a state of disarray with tools, rags, etc. everywhere. The service manager came and went to the shop several times while I was there. The condition of the shop didn't seem to bother him. I mentioned the shop condition to the service rep who helped me. He did point out who the person responsible for the shop was but didn't seem too concerned that conditions were so poor. Audi is an upscale vehicle so I expect excellence throughout the system. A big disappointment here.

gary

May 14, 2013

Great job on my Accura service. Not the greatest car wash, but offering fruit is a nice touch. Very timely also, it was ready before it was supposed to be. Thanks Gary Alexander

Louis

May 13, 2013

I've owned my RDX that I purchased from Criswell for almost 2 years now. Only until recently did I start visiting their service department, I've always been the "oh I can take care of that on my own and save myself lots of money" type of person. Boy am I kicking myself after only 3 recent visits to their service department. My first visit was for a routine oil change. Synthetic oil and filter change, plus labor I found to only be a matter of $5-$10 more than me doing it myself, depending on how much you can find the oil for at your local auto parts store. Not only saving myself the time and trouble, I was also able to work while waiting in the lobby utilizing Criswells complimentary wifi. My second visit was for a strange noise from the under carriage. The initial visit did not solve the problem, and I was a little upset. NOT TO WORRY, a follow up visit one week later solved the problem, and I did not have to come out of pocket much at all since I was upset that it was the second visit for the same problem. On 2 out of my 3 visits to the dealer, I was provided with an immaculate loaner car to allow me to make it to work. (The only time I wasn't provided one was for an appointment scheduled on the fly to make it before I was headed out of town, at which point I was offered a loaner but the days would have conflicted with my schedule, not the dealers fault. Poor planning on my behalf.) MARK SCHERGER is the service writer you want to see. He is understanding, efficient, professional, and always seeking the best interest of the customer, NOT the highest ticket possible. Start to finish, Criswell Acura's service department, even the gentlemen that shuttle the cars will play a huge decision in my next vehicle purchasing decision and will be the only place to perform work on my RDX because we deserve it.

Roberta Anderson

May 13, 2013

Excellent service! Friendly people! Thank goodness there was food because I was hungry:)

Amy W

May 12, 2013

I purchased my RDX from Criswell approx 1 year ago. This was my 2nd visit for periodic maintenance. I'm extremely pleased with every aspect of doing business with them. They are on time, everyone is friendly and the place is clean.

1998 TL

May 10, 2013

I am a very very satisfied customer since 1998. Mark always provides excellent customer service. When I call to get an appointment he is always very professional, friendly and helpful and when needed provides me with a loaner. He is prompt with a response as to the diagnosis and estimate and has always satisfied my cars needs. The technicians are great and Mark is the greatest.

F Warwick

May 9, 2013

From check-in with Mark to conference about parts with Scott to the final tally this is the best service department I've ever experienced. I'm an Acura owner from the early 90s and I expected this place to be spotless and courteous and efficient. They are! To top it off, Criswell is amazingly friendly. The crew knew what they were doing. Plus they offered shuttle service to the mall or library. Fantastic experience and a highly recommended place!

john

May 9, 2013

First time taking my car in after puchasing a certified MDX. Mark was great and took care of everything and the process was flawless. In and out as they said. Will definetly go back for future services.

tonymd

May 9, 2013

Was in on time, reviewed work to be done with service technician and was out as promised in one hour. Very prompt and professional.

Criswell

May 8, 2013

Have been a customer since 2003 and am very satisfied with the service provided by the service depart. Very professional yet friendly which povides one with confidence that the job at hand will be performed to my satisfaction. Tom Brown

JerriGraham

May 8, 2013

I have coming to this dealership since i purchased my car 2006. I have had nothing but great experiences here.

Julie W

May 7, 2013

Dealership is convenient, technicians are great and overall outstanding customer service. Mark S. is a standout!

Ron Ball

May 7, 2013

Smooth drop-off and car was serviced on time (10,000 mile check). Came to pick it up and my car was blocked by a loaner from the dealership and they couldn't find the keys. Waited long time for calls and searches for the keys. Not sure how that could have happened. Not first problem with service coordination. Plus when I bought the car, the sales person told me that they would shuttle to Severna Park but when I asked for it on first service, they said that was out of their range. Sales person has left the company though. Basically told sorry about that.

Rick W

May 3, 2013

Once again, the service team was professional, courteous and friendly. No "hard sell" tactics, only customer focused efforts. I'll keep coming back!

BowieGal

May 1, 2013

Recently had a safety recall repair done at Criswell ... as usual, their service department handled the work quickly and efficiently.

VictoriaD

Apr 30, 2013

We have bought two Audi's from Criswell and I don't think we'll ever buy another car anywhere else. This service has been beyond outstanding and enough to make us lifetime customers!

Joe M

Apr 29, 2013

Service required and pricing was clear before signing the work order. The Service writer communicated findings promptly and courteously. The work was done well as usual. The MDX has over 102,000 miles and runs great.

cg

Apr 28, 2013

Always great service from Criswell Acura. Thanks Mark!

Louis Demas

Apr 27, 2013

Great service as always. Work was done on time and there were no surprises.

Mark Newman

Apr 27, 2013

Called in for service on my 2007 TSX. 120K service & vibration when braking. Also I needed a loaner. Shop opened prompyly at 7:30, dropped of my car and got a loaner all within 30 minutes. Mark Scherger was my service manager. Called with an list of work and estimate of cost. Right inline with wnat we had discussed. Car was ready early that afternoon. Always a pleasure at Criswell...thx...mark

Shrubery

Apr 27, 2013

In my 30 years of car buying and owning experience, Criswell easily sits at the top of dealers. Bought two Acuras there and each experience was a joy. I remember telling the salesman that I wanted to be out in an hour with the car - it took less than that. I've spent more time trying to buy a couch. Love it. The service experience is always top notch. Very friendly, very thorough. Like most dealers, though, they are a bit pricey. And the loaner program can't beat (unless they delivered and picked up!). Don't hesitate - you won't be sorry.

Belinda

Apr 24, 2013

Service Department is great (thanks Mark Scherger). Whether it's Mark or one of the other Service personnel working with me, they take the time to explain everything. Service is fast. I also purchased my 2010 MDX and 2010 ZDX from Criswell and it was one of the best new car purchasing experiences I have had. Professional and friendly - would definitely recommend.

D. Jones

Apr 23, 2013

Great Service. Ray Johns went above and beyond to make sure my 15,000 mile service was smooth and easy.

Edward Oakes

Apr 23, 2013

I purchased my A5 from Criswell Audi in 2008. My Exclusive Service Consultant is Mr. Dick Schiavone. He is always friendly, professional, and definitely customer service oriented. I just had my 55,000 miles service performed and, as usually, am thoroughly satisfied with the excellent results and wonderful customer service. When my car is in for service, he always calls after inspection of the car to discuss/explain any issues. The work is always excellent. I have never had any problems after picking my car up from service. The car is washed and clean inside and out when I get it back. I usually request a loaner with my service appointment so that I can continue my normal workday uninterrupted. The loaners are always new and clean. I certainly trust Mr. Schiavone and the Technical Service Professionals at Criswell to keep my Audi in great operational condition.

Rick White

Apr 23, 2013

Mark is courteous, informative and professional. A delight to work with

Glenn

Apr 22, 2013

Criswell Acura has always provided excellent service. Appointments are easy to make and I never have to wait for a service consultant when I arrived. They say what they will do and do what they say; isn't that a novelty! They make sure that warranty work is accounted for and the price they quote is the price I pay! This has been my experience at most Acura dealerships. We love our MDX and Criswell's service is a big bonus!

Evelyn Munson

Apr 21, 2013

Just returned from a trip to Mass, My car performed beautifully and I was very comfortable driving fast on the highways after having been assured that all was well on my last appointment with you. Many thanks.

SMJ

Apr 20, 2013

I made an appointment for my 120,000 service (118+ on the odometer); however, when the day came, I found myself very short on time and came close to rescheduling. While speaking to my service agent, Mark Scherger, he suggested customizing my service in order to take care of what absolutely had to be done at that point in time.The necessary repairs/service were done quickly enough to get me out the door in time to meet my timeline for that day. And, I received a discount. Amazing!

DD

Apr 19, 2013

I have had my TSX serviced twice now for oil change and tire rotation. I make an appointment to do so.Both times it has taken over an hour to perform this service. Why should I continue to make appointments, only to wait over an hour, when I can go to Jiffly Lube any time, and wait only half the time, and not pay as much for the same service?

Jason

Apr 19, 2013

I had no real issues with the buying process at this dealership. I have however had issues with the service department. Maybe I am just used to a higher standard of service and workmanship having previously owned a Lexus in Annapolis. To start I basically had to beg the service advisor for a loaner so I didnt have to just sit and do nothing at the dealership. Then when the work was completed I get in my car the first time and see the worst attempt at vaccuming I have ever seen. The second time I got service at the dealership they didnt vaccum at all and they do the worst job washing the car I have ever seen. Pretty sure the car shines more after a light drizzle.

Andie.m

Apr 18, 2013

Service has always been excellent, but this time Mr. Scherger went above and beyond. Since my car is past the 4 year, 50,000 mile warranty, he took the time to research additional warranties on my TL (power train), which resulted in a $1,400 repair only costing me $124! I'm extremely appreciative!

Don

Apr 18, 2013

50K checkup for Acura MDX. Mr Sherger clearly spelled out what was going to be done and the cost and when I returned to pick the car up he went over everything. He gave extra attention to the one area that I was concerned about and took it on a test drive to make sure everything was good. Drop-off and pick-up were quick and easy. They even washed the loaner before I took it out because it was sitting under a tree during the night and had lots of flower buds on it. Great service from the entire team. I have to say this is the most reliable car I have ever owned.

Jesus Amaya

Apr 17, 2013

On 04/16/2013 I went for the first time and I come because my car needs service, and they do it very well thank you for all great job you doing and I would like to come back for my next serve...

Susan Strong

Apr 17, 2013

Mike was most helpful in arranging my service by getting my car in immediately and providing a loaner car.

Philip Doyle

Apr 16, 2013

Mr Scherger did an excellent job. Routine maintenance service was performed in a timely and effective manner. Additional items requiring attention were specifically identified and estimates were provided.

RSXdriver

Apr 16, 2013

Brought the car in for a 100k checkup. As always, great service, and I'll certainly return in the future.

Smc

Apr 15, 2013

Took my RDX in form service. The customer service is great. Christian does a great job ensuring that your exerience there is a great one.

Mary

Apr 14, 2013

I bought my MDX from Criswell about 6 months ago. I worked with Angela Appadoo and Lamont Randall. I've bought a number of cars over the last 30 years and this was by far the most positive car buying experience I've ever had. I recently had to take the car in for an oil change and tire rotation. Once again - pleasant experience; staff very cutomer service oriented.

Kelly

Apr 13, 2013

Took my A4 here to get serviced at the last minute and the service department, specifically Service Manager Steve Savageaux and Service Advisor Ray, were so accommodating and helpful, which put me at ease since this is the first time I've had to go to an outside dealership to get my car looked at and repaired (my father's been in the car business for more than 30 years, but I currently love out of state.) Despite the fact they were booked for two days, they still took me in right away, had the problem diagnosed and sent me on my way in a complimentary loaner to ensure that I didn't have to wait around all day. Now, one day later, my car is all fixed up and running like new again (no more scary shaking!). Thank you Criswell Audi and your wonderful service team for providing me with such outstanding customer service. I now know where I can go if ever I have another issue with my car.

Busy Mom and Business Owner

Apr 12, 2013

I am new to the Criswell family and after 10 years of dealing with another brand's service department it is refreshing to have friendly service managers and to come out of a regularly scheduled service under $100 insteand of $1000. Keep up the good work Mark Scherger!

pgauch

Apr 12, 2013

Christian was very organized and explained things in advance. I really appreciated the loaner since I had to leave the vehicle for the day. I had not planned on the expense but glad the work was done. Service was prompt. Warranty has expired but I still feel more comfortable in taking my MDX to Criswell for routine maintaince.

Doug

Apr 11, 2013

I have 2 Acura's and both are serviced here. Our maintenance has been great and the cost fair. Thanks.

Gsmith

Apr 11, 2013

I have had all the service on my 2 Acura vehicles done at Criswell. Service has always been done honestly, within the timeframe they quoted and generally at a cost less than originally quoted.

Car Driver

Apr 9, 2013

Everyone was extremely considerate. I was greeted immediately. I only have two minor issues. I had 10 picture frames that I had to transfer from my car to the loaner. It would have been nice if someone offered to help me move the frames. The loaner was ready and in excellent condition. I was told my recall repairs would take about 1 hours. After 2 1/2 hours I called to find out what the status of my work was. I was told by the time I arrived that my car would be ready. I took some extra time and then left for Criswell. I don't understand why nobody called me when it was well past 1 hour and I still had to wait another 15 minutes or so once I arrived. These are relatively small issues and they would not stop me from recommended Criswell. The service area was very clean and all the employees were thoughtful and friendly.

Chip

Apr 9, 2013

Over the past 2-years, my service experience with Criswell Acura in Annapolis has been consistently excellent. I appreciate the responsive customer service and quality work performed. I'm pleased that whenever I take my 2008 Acura MDX w/ 125k miles in for service, I know what to expect, how long the service will take, and the cost. I also want to recognize Mr. Christian Johnson for his exceptional customer service. During my most recent service, he kept me updated on the progress of work I requested be performed and was exceedingly polite, professional, and courteous.

Satisfied Customer

Apr 9, 2013

I recently had some recall work done on my 06 Acura MDX. The scheduler told me that they opened up at 7:30AM and that's when I showed up. Doors opened right on time and I was sitting in front of the service manager Mark Scherger within minutes. I knew right away that I was going to be taken care of and I was. Top notch service, a clean waiting room, timely work done with updates from Mark....this place sets itself apart from other dealers I've unfortunately had to go to the past few years. Well done Mark.

Frank L.

Apr 6, 2013

Steve Savageaux, Ray Johns, and the rest of the service team are simply outstanding! Their commitment to customer satisfaction and excellence is second to none. I purchased my second Audi from Criswell Audi knowing I would be in good hands with the post-sales car service and maintenance.

Grete

Apr 6, 2013

Fast, courteous service every time - could not be more pleased!

David

Apr 3, 2013

My service experience with Criswell Acura in Annapolis was excellent. I was told what would be done, the expected cost, and how long it would take before dropping off my car. When I picked up the car, Service Manager Mark Scherger explained the services that had been completed and went over the Inspection Checklist with me to be sure that I did not have any questions. After entering the service data into my maintenance book, he brought the car around and I was finished. The process was convenient and efficient, and I will certainly return to Criswell Acura for any service that is needed in the future.

Don Smith

Apr 3, 2013

Service took longer than expected so I was given a free oil change.

elsaam

Apr 1, 2013

We took both of our 2010 MDX's in for service on the same day and were provided a loaner to use. The service department contacted us to let us know of any additional work they recommended whilte the vehicles were in the shop. They had both our vehicles finished by early afternoon and the cars were running great and were washed for us! We always get great service at Chriswell Acura!

Mary D

Apr 1, 2013

I was very pleased with my first visit to your service department. Criswell had done some auto body work previously and that also was done well. Repair department is organized and efficient; and they got me in and out that day as promised. Robert was very helpful.

GFC

Mar 31, 2013

Criswell Acura is staffed with conscientious professionals who consistently provide the superior level of vehicle maintenance and the exceptional customer service expected from a luxury car dealership.

Sheila

Mar 31, 2013

We have been satisfied customers of Criswell Acura since buying our 2010 TL in 2009. Mark Scherger has been terrific to work with on service matters. He consistently assesses our needs accurately, communicates clearly what needs to be done, gives good advice on packaging services to provide the most efficient use of time and resources, and, when necessary, makes sure we have transportation to use while waiting for service. When waiting for maintenance to be completed, we enjoy the clean, attractive waiting area and take advantage of the opportunity to window-shop for our next Acura!

Jacki Baldwin

Mar 30, 2013

I continue to recommend Criswell Audi for service. They are thorough, which you expect, but also considerate of my busy schedule. Top notch Advisors & Technicians, whom I trust, in a clean and friendly atmosphere. The service after the sale is why Criswell Audi will continue to be my dealership of choice

MarieG

Mar 30, 2013

This was my first service experience with Criswell and I was impressed by the professionalism and thoroughness of Mark. I was early for my appointment. Even so, I was waved into the service bay and my car was logged in. We reviewed my service requirements and he explained Criswell's service procedures to me. Mark reviewed my Acura's diagnostic report with me in detail and answered my questions. I will return to Criswell for all my service needs.

Ms. A. Williams

Mar 29, 2013

I have been a customer of Criswell Acura for over a year to have my Acura TL serviced. Each visit has been great with my service advisor Christian Johnson. He is very nice, always greets me with a smile and just has a cheerful and positive attitude. He is very knowledgeable about repair services and always answers all my questions with patience and in great detail. Also, the waiting area is great -- wireless internet, TV, snacks and drinks makes the wait go by fast. I normally would go between Criswell Acura and another Acura delearship in Laurel for repairs during the 2 years I've had my vechicle. But, I have decided since my last visit on 3/27/2013, I will go to Criswell Acura for all of my repair services. The customer service is awesome!!

George, Riva

Mar 28, 2013

Christian Johnson, service advisor was very complete in his explanation of service required and cost. All of our familys cars receive service here. Would recommend their service dept from porters, to service advisor and mechanics as efficient and courteous.

Maureen Long

Mar 27, 2013

I have only been to your showroom/service center a few times. Each time the experience was pleasant. ALL of the employees showed respect for me as a valued customer. All service repairs and suggested service updates were explained clearly and again, with respect for me as a customer. Your facility is clean..........really clean. Most people should have such a lovely, clean restroom. The main reason I will come back and consider this my dealer of choice for another vehicle is the employee attitude. Great "can do" and "we want your business" attitudes. Speaks to good management. THank you.

M. Harrison

Mar 26, 2013

I've been a customer now for about a year. The service experience is superb, the loaner car process is simple and easy. I always work with John Rokos because he's easy to work with and provides solid recommendations, not just, you need this done because the book says you need it done. What else can you ask for?

KatieK

Mar 22, 2013

I bought my Q5 from Criswell annapolis, I have been extremely happy and satisfied with the service the Service department provided, especially Mr. Dick Schiavone. I had an issue with the oil level indicator on my Q5, I was able to get an appointment the very next day. Dick and service technician have took care of my issue with courtesy and respect, Dick patiently listened to my report on the issue and provided me with diagnostic plan and kept me informed on every single step, I had millions of questions and he provided me with honest and knowledgable answers, I couldn't be happier. I can't wait to come back next time for my schedule maintenance because I know I will be completely satisfied. Thank you...

Shannon Kane

Mar 22, 2013

Once again, I received outstanding service from the moment I drove in until I left with my car just a few hours later. The technicians, intake staff, receptionist -- everyone is friendly and professional. The loaner car was fun to drive and I really appreciated the car wash on this dreary day.

KGR

Mar 21, 2013

The service process is always efficient at Criswell.

Musician

Mar 20, 2013

Superb sales and service staff, very professional and always courteous!!

DJP

Mar 19, 2013

Very happy with the service I receive and will keep coming back.

PA2MD

Mar 19, 2013

The overall customer service is great, the service advisors are very personable and knowledgeable. The other staff appear to be freindly and warm. The accomodations for waiting are small but has the extras you would expect in a high end dealership. The complimentary inspection was great and the available exterior wash was nice. If you are in a hurry, be sure to tell them and they make all the necessary adjustments to get you in and out in a hurry.

Ms. Andrews

Mar 17, 2013

I have been going to Criswell in Annapolis, MD for over 10 years, I have always been pleased with the staff and service, the staff always goes above and beyond their duty and always with a smile, they always make you feel very special. The ambience is fantastic, the coffee and other snacks are always ready and available. I think I have the only grandchildren that love to go to a dealership despite the fact that they have to get up early on a Saturday morning, they love the fact that they can utilize their laptops while they wait and they know they will not have to wait long. I would definitely recommend Criswell in Annapolis to all my friends and co-workers.

TennisAce57

Mar 15, 2013

I've been a customer now for about six years and am driving my second car purchased from Criswell. The buying and service experience is superb, which is why I take a few hours of leave to drive over from the mid-Eastern Shore. I always work with John Rokos because he's easy to work with and values me as a customer. What else can you ask for?

AcuraForever

Mar 14, 2013

They go out of there way to make things easy for you to get your car serviced. They offer loaners and fast turn around for those people who want to wait for there service to be complete. John Rokos is the man to call.

john from annapolis

Mar 14, 2013

Bought am MDX from these guys a month ago. Great dealer. Dwayne was an awesome guy to work with and Dave in finance did the deal quickly. Dwayne had the car ready when I got there and was a true professional. Ask for him and you can't go wrong.

Harrison Somerville

Mar 13, 2013

Good service, friendly personnel, qualified salesman and clean atmosphere

Susan

Mar 13, 2013

From the very first time that I stepped into the Criswell Acura dealership in Annapolis, I was impressed. The salesperson, Mustafa, was very helpful and no pressure. When I came back to make the purchase, everything went very smooth and painless. Now when I brought my car in for its first service, this went very well also. The service department employees were all very helpful and courteous. The service was performed very quickly and the waiting area was comfortable.

MDX owner

Mar 12, 2013

They must drink a pot of coffee each before the dealer opens or at the very least everyone gets a great nights sleep. They are always so upbeat and courteous when I walk through the door. This may be the only place where someone holds the door for me when I enter the building. The facilities are clean and the waiting room is comfortable.

anon

Mar 11, 2013

Staff is courteous, efficient and of highest quality.

BSB

Mar 10, 2013

I have been nothing but impressed by Criswell Acura in Annapolis. From the no hassle I experienced when I purchased my vehicle to the service I receive at scheduled maintenance, the service I have received at Criswell is second to none.

MIKE

Mar 9, 2013

I continue to be impressed w/ Criswell Acura. From my initial purchase through this, my initial scheduled service, I have had excellent service and attention for my new Acura. Kudos!!!

Cindy

Mar 8, 2013

Very friendly service with input from all involved. Could not have been a better experience. They supplied a clean loaner & met my schedule requirements. Would not dream of trusting any one else with my cars.

mikem

Mar 6, 2013

Had a good service experience. Quick, waited for my auto.

Art of WindyPointe

Mar 5, 2013

It is always a pleasure to have my car service at Criswell Audi of Annapolis,MD.

elecpub

Mar 5, 2013

Have been buying Audis at Criswell for almost 20 years. Excellent sales and service.

Roger L. Burkhart

Mar 5, 2013

Very friendly service with input from all involved. Could not have been a better experience. They supplied a clean loaner & met my schedule requirements. I will definitely make the 2 hour trip back to Annapolis for my next service. There are dealers closer, but none better.

JR

Mar 4, 2013

I had a difficult time scheduling service. I called two mornings in a row and was sent back to the service department and to voicemail. I left a voice message on the first morning for Dick, I never received a return call. Once schduled, I was in and out in a day and was provided a free loaner vehicle. As is normal, once I was scheduled, my experience was great. Follow up by service rep and quick turn around was great.

Mary Gray

Mar 4, 2013

Thank you for the great service experience! This was my first oil change since I purchased my 2013 RDX (which I love).

Buffy

Mar 3, 2013

I brought my car to Criswell for the 45,000 mile service and, once again, it was superb. Ray, the service manager who takes care of my car, is exceptional. He goes above and beyond to be sure that I have a loaner. He reviews past service records to be sure everything is up to date. He always calls to discuss any service so there are never surprises. As long as Ray is in the service department, I will continue to deal with Criswell.

JudyD

Mar 2, 2013

I kept getting a service light, so, on a whim, I called to see if I could stop by to get it checked. Not only did they take care of my car at my convenience, but they gave me a loaner car to use.

Joan of Annapolis

Feb 26, 2013

I bought my 2007 RL from Criswell in 2006. After repairs at the Criswell collision center the control for lowering the headrests no longer worked. It was recommended that I take it to the dealership after they were unable to find the problem. At the dealership they thought it could be something simple, but did not stop until they found the problem an hour later. I truly appreciated the concern and caring attitude by the service department.

Dale Anderson

Feb 25, 2013

Mark quaterbacked an excellent experience once again. I was very pleased with effort, the extra effort and the desire to please in every way that the dealership could. Great job! dale anderson

Maggie Needadependablecar.

Feb 25, 2013

Arrived for an unscheduled service and was promptly attended to and offered a loaner car til my car had completed service. Staff were very efficient and polite. I am very happy with Criswell Acura service and would not trust another service operation to work on my car.

CJ

Feb 24, 2013

I recently had company in town and a punctured tire. My well-laid plans for the weekend would have ruined. The people at Criswell Acura managed to work me into their busy Saturday morning service schedule, put on a new tire, and had me (and my company) back on the road in about an hour. Thanks to Mark and all the service folks!

Dave S. Annapolis

Feb 24, 2013

Why purchase or service an Acura anywhere else. This is a dealership that just does it all right. Sales, finance, service, follow up, Criswell will probably be the last car dealer I ever ail have the privilege of working with. Even if I move to Seattle! Great folks with the best product. Tell a stranger, make a friend, tell a friend earn lifelong respect. Criswell, is there anyone else? Thanks to a great team Dave Silliman 2012 MDX Advanced Package

Caleb

Feb 22, 2013

Overall I would rate Criswell Audi service department excellent. I've had two times where I've brought my car (2009 A4) to them and been pleased when I left. Dick Schiavone is top notch when it comes to communication. I've had to call only once when he didn't call has expected but even that was a miscommunication on my part. I will continue to bring my car to their service department.

Patricia James

Feb 22, 2013

As usual, the Service Dept. was very accommodating and was able to help us with a defective battery on very short notice. We were very pleased with the whole experience.

"Audi Fan"

Feb 20, 2013

Unexpectedly our schedule changed and we had a window of opportunity to have my wife's A5 Cabriolet our second Audi serviced. I called Ray Johns on the outside chance he could help us out. As usual Ray said bring it in and we'll work it out. We were provided a loaner, and the service was very professional. Hats off to Ray for helping us on the spur of the moment. Thank You

Mike

Feb 20, 2013

Great experience, prompt and complete. Ray Johns Service writer did an excellent job.

John (Jack) Hulet

Feb 19, 2013

Once again and as usual, the quality of Criswell service on my 2010 Audi Q5 last Saturday was superb. I certainly have come to expect this because I have an excellent service advisor in Ray Johns. Both my wife and I have Criswell Audis and we would not consider having our cars serviced anywhere else so long as Mr. Johns is our service advisor. My appointment was easy to make even after I had to cancel a Thursday appointment due to illness. Service was performed in a timely manner and within the time frame that Mr. Johns mentioned. I would liken Mr. Johns' attention to his customers to that of attention given by a concierge in a quality hotel. I know that Criswell employs highly qualified technicians to service vehicles. My wife and I had been loyal Criswell Acura owners for years and always had those vehicles serviced at Criswell. In 2010 we moved to the Audi franchise at Criswell. Since then Ray Johns has been our service advisor. While it is important to have competent service technicians in the back, so to speak, it is much more important to have such a good will ambassador up front who makes you feel welcome, treats you with respect, and always a warm welcome and smile when you call or arrive for service. Customers like us do not deal with the service technicians in the back. We deal with the service advisor up front. Ray Johns is the epitome of professional service management. With all due respect to George Criswell, I think even he would have a difficult time filling Ray's shoes.

Rick

Feb 19, 2013

This was the best service experience I've ever had with any auto dealer over a period of 40 years.

Stephen J. Noga, MD, Ph.D.

Feb 19, 2013

top notch professional service team with rapid turn around and absolutely no hassles - just smiles! It was worth the trip down from Baltimore.

Antonino Barbaro

Feb 17, 2013

Great fast service! Excellent and professional staff!!

ParsRok

Feb 16, 2013

Getting service from Crisswell Acura is a breeze. Checkin in fast, they have a comfortable waiting area with free wifi for people like me who need to work while I wait for service. They got me out in a very reasonable period of time and took the time to review all aspects of the service with me. This is the first dealer I ever felt like going back for service time and again because they do it right and treat the customers very well.

Kathy & Bob

Feb 12, 2013

Have purchased a number of Acura's over the years from Criswell and their Customer Service and Repair quality and fairness is a key reason we keep coming back! While the Acura, for us, has been a low maintenance vehicle we value the quality and fairness of the service side just as much as the car itself - both have been outstanding! while we go right to Chris Thomas for all our repair work we have found all who we meet to be excellent as well.

Nancy G

Feb 11, 2013

Great service and exceptional facilities. The customer service at Criswell Acura is always excellent. I have owned my Acura TL for nearly seven years and have always been pleased with the service provided by this dealership. The customer service department will be a large factor when I decide to buy a new car.

Roberta

Feb 10, 2013

This is my second experience with Criswell, and both have been stellar. Their customer service is unparalleled. The first time, they had no loaner car, so one of their drivers made sure I made my hair appointment on time. The car always hums when returned after servicing at Criswell. I am happy to have found this dealership.

Vince from California, MD

Feb 9, 2013

Responsive, courteous, professional and prompt in arrange and performance

Lisa Russo

Feb 8, 2013

The Best I have ever had in Service. The Guys take care of business and I am truly thankful for this.

Layla

Feb 4, 2013

The Service department at Criswell Audi is great. Since 2003 I have been working with Dick Schavonie as my service rep. and he always goes above and beyond any expectations I may have. If you are new to using Criswell Audi's service department I would recommend that you ask for Dick as your service rep. As for the dealership side, my experience with them has not been great. They always have sales people working but, hardly ever is their anyone to look at your car for trade-in value. Then when you finally get someone to look at it for trade-in value they usually low ball the price. After you decline the offer they call you every month asking if you are ready to buy a new Audi (very annoying).

DWeissman

Sep 22, 2012

Beware. Poor customer service. Poor customer communications. So much for the 'Audi Experience'... Put a down payment on a new car order. Waited a month for an order status and the finally had to go into the dealership only to be told the car really wasn't ordered but they would look for another one and get back to me asap. When the salesperson, Adam, did not, reached out yet again and was contacted by the sales manger. Was told first that it was too late to configure the color/features and then told it went to someone else. After being told I'd have to wait 2 weeks just toe get a new order status from their system and then yet another week I ended up 2 months later with nothing. Buy somewhere else. Buy something else.

Tennis Pro/ quattro user

Nov 10, 2011

I was impressed with the personal and friendly service that I received at Criswell Audi - Acura in Annapolis. Both the dealer himself and the sales executive spend more than an hour with me, talking about different options to help me choose the right car for my family. I have been in many dealerships in the Washington/ Baltimore area... many with good service...but Criswell Audi- Acura is at the top of my list now...