Used Cars for Sale at Cronic Chrysler Dodge Jeep Ram in Griffin, GA

joe42

Sep 30, 2016

Very friendly atmosphere and no pressure about buying a car. Paper work went very smoothly and Mr. Parker and Mr. Goen were a pleasure work with with this purchase.

Ashleyking234

Sep 27, 2016

Chronic was unbelievably helpful in finding me the perfect car for the price range I was looking for. They answered all questions I had and I know if I have any problems I won't hesitate to call and speak with them.

crowe21

Sep 21, 2016

I sent an email first thing Tuesday morning. Within no time, I was contacted by the online sales manager Ritchie. Throughout the day we emailed back and forth and spoke a few times. By late afternoon we had a great deal worked out and I was in a jeep wrangler unlimited by 8 that night. Would recommend this dealership to anyone. This is the families second purchase from them and they always have the lifted jeeps and trucks in stock. Great place overall.

Jsingleton0708

Sep 20, 2016

We could not ask for better people. They went above and beyond for our family. I would recommend anyone to go here. Thanks again. We are very happy with our new Dodge Journey

Usseryk73

Sep 16, 2016

Jason Youngblood was very helpful. He went above and beyond to make sure I was happy with my purchase.I showed up at the dealer late in the day and they worked late to get the deal done.

Bweeks

Sep 14, 2016

My salesman Gayron was excellent. He and Bill searched and found me the vehicle my family needed and made the car buying experience a pleasure. I would definitely recommend them for your future vehicle purchases.

Lakin Duffy

Sep 13, 2016

Jason was an awesome sales guy. He was very straight forward and very helpful. Would definitely recommend him to my family and friends when buying a car. Griffin was a little far but it was well worth the drive.

Hannah7

Sep 9, 2016

As I arrived someone greeted me right away. He went straight to trying to sell me the best car for my liking. I traded in my truck and got a 2016 Cherokee and I'm in love. I suggest talking to Anthony Prior when visiting cronic Dodge

Roy

Sep 9, 2016

Made clear to Milt Weakly I was "just looking". He was very courteous and didn't "push", found a Jeep I've been looking for by chance. Had not seen it online, but when he pointed out it was there ,,I reviewed the listing that evening. I've purchased from Cronic before (Silverado) and had good experience was comfortable working with them again. Milt has lots of years experience in car dealing,,so he understood my 'no rush, no hurry' type of buying. We negotiated the final price over texting,,,reviewed jeep next day and closed the deal. I felt like Milt didn't try to push me,,just provided the facts. I'd work with him again for next purchase.

justjeni33

Sep 8, 2016

Worked hard and stayed late to make sure I got the vehicle I wanted! Afterwards, he was readily available to answer any questions I had.

Samuel Wright

Sep 3, 2016

Went in looking for a used car but got offered a new car at a great deal. Would recommend them to my family and friends.

Mr Harley

Sep 1, 2016

These guys are amazing we did an app online they called me got the rest of my info asked what I was interested in wanted to know what my needs were to make sure I was satisfied with what they had to offer. They called me with an approval. I made it to the dealership they met me at my car shook my hand. We went inside did my paperwork they explained my car features all my warranty info told me to call if I need anything. A totally different experience than I had at the other dealer that shall remain nameless. In all my years in buying cars this was by far my best experience. I just want to say THANKS for all that all do.

LyonsHauling

Aug 31, 2016

Jason made my decision making easier. He was very knowledgeable about the vehicle I was interested in and was very consistent! I have no complaints

Twebb1978

Aug 30, 2016

I highly recommend Chronic and there experienced friendly staff they took the time to consider our trade, budget, and needs for our family. We will do business again in the future!!

Kbag56

Aug 29, 2016

It really was great dealing with Gaylon Goen at Cronic Jeep. No stress,easy to deal with. Also, the sales manager was great, no games, good deal!

Crow, J.

Aug 27, 2016

Mr. Lewis made this purchase very easy for me. Living almost 4 hours away, I was worried about buying a used vehicle, at first. He assured me that all their vehicles are checked from top to bottom. He encouraged me to come test drive the Jeep Wrangler Unlimited that I was interested in. He even offered to bring it to me. He did bring it and I was so impressed, I bought it that day! I'll be sending and doing business with them in the future. Clean-Runs great-Great price-Excellent service

Shoni Pittman

Aug 27, 2016

Gayron and the whole was so awesome! They went over and beyond to meet our needs. I will be back when needed! Thanks Gayron and Cronic!

Ramsey Sibaja

Aug 24, 2016

Our old car was on its last legs and my wife and I were urgently needing a new car but we needed it with in our budget. The folks working at Chronic were extremely helpful, accommodating and really worked hard to get us into a car that fit our budget. Wanda the owner personally saw to making sure everything was being done to help us. Tony Deerman who helped us and worked with us, was extremely helpful, patient going above and beyond. Could not be happier with the service and genuine care and concern for us to make sure we would find the right car in the right budget. Will recommend to any one who's in the market for a new car.

buzzard8808

Aug 22, 2016

Everyone was so very nice and David Butler made my car buying experience so easy. He was very approachable, very easy to work with and made sure I was 110% satisfied with my purchase. I will definitely refer them to friends and family.

Billy

Aug 19, 2016

Robert lemen was one of the best sale person I've ever dealt with he was straight up with us an I thank you for that

smelley09

Aug 18, 2016

i was looking for a newer car and couldnt decid which one mr. Milton spent the whole day with me looking at all the different types of things the cars had and helped me find the perfect car for my wife and i we love our new challenger and will always come back to see him for our cars

William Hubbard

Aug 17, 2016

Best car buying experience I have ever had. Everyone was super to work with and very friendly. I will go back if I ever need another vehicle.

Mlm84003

Aug 1, 2016

I have purchased 8 vehicles in my lifetime 6 from dealerships. I have to say these guys were AWESOME!! Ritchie was outstanding. With the on-line application I received a call the same day and was approved and in my new SUV before the evening was over. Great Job Guys keep it up. I would highly recommend them to everyone.

Sara

Jul 31, 2016

My husband and I recently purchased a new Jeep Wrangler unlimited from Cronic in Griffin and it was the easiest car buying experience ever. Anthony was very informative. He made our experience special by going above and beyond with a special touch. 2nd vehicle we have bought from Cronic and definitely would go back next time we need a vehicle.

Dmb659

Jul 29, 2016

Gayron Goen made the process of buying my new car seamless. He was knowledgeable about the variety of cars I was interested in and answered my questions to complete satisfaction. He even went the extra mile to stay on the phone with Sirius for 30 minutes just to get my radio working.

LP

Jul 27, 2016

Milton Weakley, was great! He proactively updated us on new trade-ins for over a month until we found the perfect match. As First time buyer at a Dealership, completely made it easy and stressless! I did go to other dealerships closer to me prior to Chronic, who made me think twice about buying from a dealership. Will definitely go back and purchase our next vehicle there!

Spoon91

Jul 17, 2016

I recently purchased a new Jeep Patriot from Cronic Chrysler Dodge Jeep RAM of Griffin and I have to say that it was a wonderful experience.My Salesman Robert Lemen was not only extremely knowledgeable in the product and professional at his job but he was also a genuine and honest man to deal with and I have to say that my experience with the stuff there could not have been better!!!Not only were they all very professional as well but personable and down to earth and that in itself spoke volumes of the class and character of the people they have working at their Business.It's nice to see a Car Dealership who still cares for their customers.I will most assuredly be returning to Cronic Chrysler Dodge Jeep RAM of Griffin again in the future to purchase my next vehicle.Thank you again Robert for all your help.C.Mathis,

Major Chaney

Jul 5, 2016

The salesperson I had(Robert Lemen) was very nice to me and seemed to know how to form a more personal relationship without making it seem like he was just trying get me to buy something. He did not pressure me and that is something it is hard to find when it comes to dealing with sales people. I enjoyed the experience and I love my 2016 Jeep.

T Adams

Jun 22, 2016

I was given the name & phone # of Brandon Rosier from my son - he works with someone who recommended Brandon. I called (he took my call even though he wasn't working that day) and explained what I was looking for & told him that a dealership in Fl had the vehicle. He called me the next day and stated he had checked their inventory but didn't have what I wanted. He checked around locally and was unable to find it, as well He offered to call the FL dealership for me, which he did. He's very professional, easy to talk to and listens (so many car salesmen tend to be "fast talkers" and don't seem to hear well). Even though he didn't make the sale he has contacted me to ask if I got the car and also asked me to bring it by the dealership so we can meet and he can see this car I traveled to FL to purchase. I will make it a point to do that.

Daydreamer

Jun 7, 2016

Milton was on target with the typed of car we were looking for at this present time.Although we were not looking for a car yesterday his return call to.inform us of great deal he thought would be the car for us. As we arrived with great dread...dealing with the usual milton made the decision to purchase a car far easier and no suprises or disappointing add ons to the cost. With that what else is there to say.we are now a loyal customers to milton. He will be our car sales guy to.go.to.from.now on thank you milton looking foward to trading in the car we purchased in a couple of years. Penny Fauscett

rkenner90

Jun 7, 2016

I give this dealership all five stars because they always deliver! This is my second purchase with Cronic Cars. Thanks for everything! I have already recommended to a friend!

Theresa Powell

Jun 1, 2016

Once again they have exceeded my expectations. They worked with me to find the vehicle that met my needs and found the right financing to first my budget.

Jeepdude-1

May 31, 2016

I recently went to cronic Chrysler Dodge and jeep about a week ago. I was in the market for a Jeep Wrangler 4 door. After walking around the lot for about 15 minutes my wife and I were approached by a salesman by the name of Milton weakley. He was very knowledgable about the jeep that I was interested in. He provided me with a car fax report without me even asking for it. The whole process took about 2 hours and I could not be happier. I would definitely use the same salesman again!

kacey g riley

May 23, 2016

This was by far the best experience in car buying that we have ever had. Jeff was very helpful and answered every question we had.

Miley

May 21, 2016

Everyone was super nice and professional, it was the best car buying experience we have had, next to the first time we bought ajeep here. Thank you for a pleasant buying experience, we will be back.

Zmill2515

May 16, 2016

I had a great experience at Cronic they had me in and out in no time. They answered all question I had as well as point out interesting features within my Ford F-150. Great truck, great dealership, great salesman. Ritchie is the man.

happycamper

May 6, 2016

very good customer service nice and friendly staff. they took time to explain all about my truck. they had everything done when they said they would. their was nothing slack about their service.

Frank.n

May 5, 2016

Sales and finance very good with customers. All in all a very good transaction at a fair price. They gave me a fair trade for my vehicle and located my new vehicle quickly.

Alicia Pastiran

Apr 26, 2016

Staff helpful and personable, answered questions and stayed with us until we found a vehicle to suit our needs. Started out talking about a used vehicle and wound up with a new (last year model) b/c we could get it at almost the same price.

Hotmustang51

Apr 20, 2016

Awesome people to deal with. The salesman there are very great to deal with. The cars are top notch and clean. I will buy from again

ajohnson

Apr 19, 2016

It was a pleasure to do business with Cronic. Ritchie and James were great! Very personable and easy to talk to. I felt comfortable throughout the entire process. Ritchie will be the first person I call the next time I'm in the market.

Mlitz

Apr 18, 2016

It was a pleasure purchasing our Xterra from Anthony and the team at Cronic. Anthony was very friendly and professional. All of the staff we had contact with were very friendly and courteous. Will recommend them to anyone looking to purchase a vehicle.

murpheyc1

Apr 8, 2016

Everyone went far past my expectations in working with us . Richie Lewis and the sales department did everything they could to make sure the customer is satisfied.

mikekincaid

Apr 5, 2016

Talked to Ritchie in the morning gave him all my information. Picked the vehicle up that night. All we had to do was sign the papers. Ritchie and all the people at Cronic are very professional and friendly. They are a dealership that cares about people not just making a sale. I will HIGHLY recommend Cronic and Ritchie (and all the staff) to any of my friends looking for a vehicle.Thank you Ritchie and the finance deptmike k

Michelle Fox

Mar 30, 2016

As easy and smooth as it could have been, As a certified dealer with USAA Insurance I could not be more pleased. We thank you!!

TEC1952

Mar 30, 2016

My salesman Ritchie walked me thru purchasing my vehicle. With nothing but the utmost respect for his customers. Even with some financial problems he still made me feel important, which meant so much to me. Thanks to Ritchie and everyone at cronic. I love my vehicle and your company has a wonderful employee as far as I'm concerned . I will continue to recommend you to anyone I know. Note.. My daughter has a new Kia but even she said next she will go to Ritchie. Because of how smooth he does the transaction. Very disappointed with her last salesman

granny Mc

Mar 27, 2016

Jeff Dangar was my sale person, very friendly, listened to my needs, there was no pressure to buy something I didn't want, showed me several cars within my price range, took the time to answer all my questions, purchase was fastest I ever made. Once the decision was made , out in record time. I liked Jeff very much would , hope to send him plenty of business in time thank you Jeff Dangar

SUSANPCFL

Mar 27, 2016

Jeff had everything ready to go, just had to basically sign the paperwork. Truck was exactly as described after driving up from Panama City, FL.

ramman

Mar 25, 2016

Everyone was very nice and didn't take all day. Very good customer service. I have purchased a lot of cars in my life and this was the fastest that I have got in an out of the dealership.

Timothy Haynes

Mar 19, 2016

Would like to tell Jeff danker thank you for all the help getting the finances taken care of he was very helpful and done a great job and I do greatly appreciate it

The Branans

Mar 17, 2016

The sales staff at Cronic,Inc. is extremely friendly and their "Attention to the Customer" makes your car buying experience easy. They have expert knowledge in all areas of cars including the equipment andoperation. They know their product and follow through in all areas. The Finance Department also made that aspect of car buying easy, explaining things as we went through that process. We also made another new car purchase, a 2004 Jeep Grand Cherokee, from Cronic, Inc. in 2003.

Shane

Mar 16, 2016

Jeff kept his word evev after I bought the truck he delivered the truck after the service and did everything he said he would Ill deal with him in the future

UncleWilver

Mar 14, 2016

Anthony spent a lot of time helping find a truck that fit my needs. He and Brandon were very patient and answered all my question without any signs of impatience or annoyance, and I usually have a lot of questions. They both were very helpful with everything necessary to get me behind the wheel. When I arrived, I asked for Anthony and even though he was busy, I never felt anyone else trying to pressure me to talk to them. I will definitely refer friends to Anthony and Brandon for auto purchases. It was a very pleasant car buying experience.

Mark

Mar 12, 2016

Our salesman Kevin was the best-no push-very patient. We told him we would come back the next day after researching the car online. When we came in he had lowered the price even lower than we expected. Plus he gave us way more than we expected for our old college car. The whole process was streamlined and we drove home before lunch. We are now loyal Cronic customers. Expect to see us and our friends again soon!

Denise Bell

Mar 10, 2016

My experience at Cronic Chrysler Dodge Jeep Ram was superb! Jeff Dangar, my sales person, was extremely patient and kind; and, went out of his way to make this my best ever experience buying a car. Brandon Rozier, the finance manager was very efficient, explaining all details. Both of these gentlemen were very professional and, in my opinion, the best at what they do. I will definitely recommend Cronic to anyone I know who is looking to buy a car!

Masifamily4

Mar 7, 2016

We had a great experience buying from Cronic. Everybody was very pleasant, knowledgeable, and accommodating. Even with our two young kids, this was by far the best car buying experience we have ever had. Robert did great getting us all the information on the vehicle. The finance department got us a better rate than we thought we could get and helped us to stay within our budget.

Mlhensleyjr

Mar 7, 2016

Best experience ive ever had buying a new car! It was the first time that I didn't feel like a piece of road kill with vultures swarming around me. The prices are great, the staff is amazing and it didn't take all day to do the deal. I highly recommend them. We will definitely be back for our next car!

Tammypc

Mar 6, 2016

Our daughter totaled her car and she was set on a Renegade. We wasted our day going to a huge chain dealership only to be made to feel like a number and to sling shot me out to numerous finance companies and a rate that was insane. We can to our senses and went to Cronic the next business day and within 2 hours we entered, test drove, financed with one company reviewing only, and signed the papers. Richie and Brandon were great. We've since purchased 2 more Jeeps since then. Next time we will not waste our time going any where else.

Krystal

Mar 5, 2016

Robert Lemen and his team did an amazing job to get me what I was looking for. They care about the customer, not the sale. I highly recommend this dealership and Robert.

Bikerkev4u

Mar 4, 2016

I have purchased many vehicles over the years and I must say this dealership treats the customer right. I recommend Cronic over all the rest!

Tlangston

Mar 2, 2016

My salesman, Milton Weakley, made the whole process easy, simple, and quick. It was my best car buying experience for to date! I would highly recommend Cronic to anyone!

jsexton202

Feb 29, 2016

It's great to deal with people who are honest and appreciate your business. The folks are Cronic are not pushy. They know you want a good price and provide the service to go along with it.

Ashtonec

Feb 28, 2016

Awesome dealership, amazing people! I would buy a car from them again! They were very helpful and helped me to get in the car of my dreams.

Money

Feb 28, 2016

Repeat customer, great customer service!!!! Always happy with pricing, financing and employees!! Will continue to buy and recommend Cronic! They go out of their way to make you feel welcome! No pressure environment!

T.G.

Feb 26, 2016

I dealt with Jeff Dangar at Cronic Dodge. He was very honest and made my vehicle purchase a smooth transaction. We did most of our communication over the phone but he was spot on. I would highly recommend Jeff and Cronic for anybody's next vehicle purchas.

bright spot

Feb 23, 2016

Salesman Jeff Dangar and Finance Manager Brandon Rosier made my purchase easy and hassle free. They were both courteous and professional. When I asked them a question they gave me a straight answer. When it came time for the paperwork, Brandon explained everything and answered my questions honestly and completely. I believe he is a man of great integrity. They both put the care in Cronic. Go see these guys and see how a family owned business does business.

Jillbrazier

Feb 22, 2016

Richie had everything done and ready for us to drive away as the owner of a Tahoe..... I have never had someone get everything done so fast!! He even worked with us in a time to come in as we work crazy schedules Thanks a ton!!!

Frontier guy

Feb 18, 2016

I love my 2012 Nissan Frontier. Ritchie, Tom and Brandon made the purchase experience very easy. They got me out of my Ford focus into a super nice truck.

Baucomr0518

Feb 10, 2016

The purchase of my Dodge Journey was my second car purchased from the Cronic family. The sales team was very helpful and knowledgeable. The sales team worked hard to get me into the car I wanted.

Grateful

Feb 10, 2016

I am the person who is absolutely cautious about dealerships. In fact I can say that I have never had a positive experience at one, but Jeff at Cronic changed all that for me. He is very professional, factual and knowledgeable about the vehicles on the lot and he has TONS of patience. We went to Cronic after lots of research and many trips to other dealerships and I honestly can say I do not regret going one bit. Jeff was able to be realistic with us about what we could expect and what we would pay and the level of service we would get after the sale. Bill is also AMAZING. I felt totally comfortable about the vehicle we purchased and the terms of our financial commitment. I was waiting for the sneaky I gotcha moment that has caused so much frustration shopping with other dealership and that sneaky stuff did NOT happen happen at Cronic. I got a great price with fabulous terms on a super vehicle from Jeff and people I actually felt comfortable with. I am the reformed skeptic because of this one experience and we will not be going anywhere else! It is so important to find a few honest people left in this world.

brendalovelady

Feb 6, 2016

Jeff was so helpful in getting us the car that we wanted such a nice understanding man that will go out of his way to make sure you the customer is well taken care of.This was a great experience for us and would highly recommend Jeff as well as Cronic Thank you all for going the extra mile

Jacrives

Feb 4, 2016

Buying a car is one of my least favorite things to do. I was taken care of and had a great experience purchasing my car! I wouldn't go anywhere else and would highly recommend.

Spike

Feb 4, 2016

These guys are great, very friendly and the antithesis of those pushy and obnoxious shysters over in the Union City dealerships. My salesman Jeff Dangar bent over backwards to get the deal done and was extremely helpful navigating through all the options on the car and in financing. Going to a car dealership has for me always been like going to the dentist for a root canal - you know you're in for a lot of pain, both physically and financially. Not so with Jeff - he made it as quick and painless as possible. When all was said and done, I spent less than an hour from walk-in to drive-off. And for the first time, I left a dealership happy -- with both the courteous and professional way I was treated and with the awesome new truck I bought!Thanks guys, you're now my official car dealer :-)

jones743

Feb 2, 2016

Every other experience I have had in buying a car has been a disaster until now. My salesman (Jeff Dangar) was a no nonsense kind of a guy. He listened to what I had to say and what I wanted to spend and he put me in a vehicle that was perfect for me. I did not feel preyed upon as I have in the past and I would recommend Cronic and Jeff to anyone that is searching for a new or used vehicle.

Lmerlino

Feb 1, 2016

Very friendly dealership & had a good variety of cars to chose from. Was very happy with service we got & car we bought for them! Also helped finance car payments that were lower than our bank which was awesome!

CR2500

Jan 28, 2016

Came in after looking online for several weeks. Found the truck I wanted and Jeff helped make it happen. I will be back for my next vehicle purchase.Awesome customer service Sales and Finace.

TBear888

Jan 26, 2016

Great customer service , my sales person was very professional, and I'm looking forward to working with him in the future. He also followed up with me to make sure I was happy

murpheyc1

Jan 23, 2016

4th auto I have bought and so far they have been good to work with. Only problem with this truck is they did not detail it very good on the inside, I am going to have to have it cleaned on the inside.

Cinch

Jan 21, 2016

Jeff found exactly what I wanted and Milton made it happen! Service Manager was AWESOME & fixed the bumps along the way!!! It was team work and I am a happy camper now! Thanks to all for going the extra mile!

Yoshida_m

Jan 20, 2016

Cronic Dodge is a family oriented business. They really love what they do and make you feel like you're at home. I really appreciated their service.

John

Jan 19, 2016

Jeff Danger was very helpful, did not stop to buy, but after meeting Jeff, his knowledge of the truck and good deal, we went ahead and purchased.

Cortney967

Jan 12, 2016

Milton was a great, personable, knowledgeable, and attentive salesman!! He treated us like we have known him for years!Also sent e-mail going into more detail...

Jhsjhs51

Jan 2, 2016

My wife and I were in the market for new truck. We visited a Dodge dealership next to our house and we were very disappointed. The next day we went to Cronic Griffin on word of mouth from a family member and we were very pleased!!! We will definitely return and recommend this dealership in the future!!

Angrycomsumer

Dec 31, 2015

My FIRST time car buying experience was going great.Everyone seemed to genuinely care about making me a happy and satisfied customer. Which is true. I was very ecstatic about the purchase of my 2015 Jeep Patriot. Best decision I have ever made. That is until it all blew up in smoke. This has become the worst experience I have ever experienced. ( If that makes any sense) Come to find out, I'm dealing with a breach of contract case. I will never go back there and would NOT recommend anyone I know personally there.

Augmentation813

Dec 21, 2015

Before I called or contacted Cronic, I did a lot of research before I started E-mailing them. I had Ritchie Lewis in mind and he was the sales person I was put in touch with. I wanted the exact car with the exact options that they had on the lot. After about 13 emails back and forth since this was an extremely long distance purchase for me, I put a deposit down, and about week later flew to my home town after about 10 hours of flight time, got a rental, slept a few hours and drove 400 miles to the Dealership the next day. They were actually taking stickers off the car when I arrived bright and early. Overall, I spent about an hour there at the dealership, got introduced to the sales associates and talked a bit, the usual stuff. Funny thing is, while I was signing the financial paperwork, two gentleman came in and were looking at the two hellcats on the lot (i.e. opening the doors, hood, getting in and making themselves at home, etc.) Mine had a sold sign on it and I guess every sales guy came out and were obviously flustered saying "you can't do that, the customer is in the back buying this car right now!!!" I didn't find out about this until after I got home of course but its humorous in retrospect. After I drove off the lot (safely, mind you) I drove about a mile to complete dropping off the rental and there was white smoke and the smell of burning plastic coming from the hood vents. I was frustrated of course and called the dealership. They had a mechanic out to me in 5 minutes, looked at the car and apparently there were stickers on the underside of the car, particularly on the exhaust all the way down, and they burn off naturally as the engine is run. No more stickers after the 400 mile trip back. Overall completely satisfied with the experience. There are manufacturer's imperfections with the pitch black paint (which I will have corrected of course) but other than that zero problems with the car or the break-in process.

STEPH_VICK

Dec 15, 2015

Searched local for a new Jeep Wrangler Unlimited and found all of the local dealers prices to be outrageous. Found Cronic on the Internet and right from the beginning their prices were right where they needed to be and they were very easy to talk to. No hassel! Didn't feel the same pressure that I felt at the other dealerships. Jeff Dangar and Bill Kaepernik were both very helpful and went out the way to help me find what I was looking for. I drove almost 200 miles to buy from Cronic and will do it again in the future. Thanks Jeff Dangar and Bill Kaepernik! :)

LiveFive5

Dec 13, 2015

Great sales person and good guy! Really helped me find what I was looking for and got me what I wanted. Helped me through everything I needed.

jbshehan

Dec 8, 2015

Ritchie Lewis was my sales person. He was courteous, knowledgeable, and personable to work with. He answered my questions promptly and professionally. All aspects in dealing with Cronic Chrysler Dodge Jeep Ram were pleasant and professional. The finance manager worked to get me the best rate available and explained in great detail all of the documents that required my signature. Living west of Franklin, GA, I needed the car delivered and Ritchie took care of it. Topped it off with gas and I had the car Saturday morning. I appreciate the time and effort extended by all of the Professional's at Cronic Chrysler Dodge Jeep RAM.Thank you,Jimmy Shehan

Leedinoff

Dec 3, 2015

I have bought several new and used cars from this dealership and each and every time they have taken that extra step to make me the customer happy and each and every time I am more than satisfied with the professionalism, customer service that goes beyond my expectations. Bravo to the sales staff of Chronic

satisfaction

Nov 23, 2015

I started my experience on the phone with Jeff Danger who was prompt in returning my call. I was traveling from out of town and he set me up with a salesman named Milton Weakley. He was friendly and very helpful. He answered all of my questions and if he didn't know the answer he didn't hesitate to go find out. He was not pushey which is a pet peeve of mine with salesman. He allowed me time to make my decision all the while working to get me to the payment I was comfortable with. After the sale,he suprised us with a gas voucher as we had a long trip home. A couple of days ago, which was about a week after the sale he called to inform me he had found the second set of keys to the truck and was going to mail them to me. All in all I had a good experience. Thank you Cronic!

8333

Nov 16, 2015

from the time I got there to the time I left everyone was very nice and help full answering all my questions at hand I would recommend everyone to buy there

whaymons

Nov 10, 2015

Overall it was a great experience. This was my first vehicle that I ever bought and financed the entire team was very helpful. They provided me with all of the information I needed and made me a future repeat customer for sure!

KCov

Nov 3, 2015

Great deals and more of a home feeling compared to just a sell being made! All individuals that I was in contact with from the website responses (Mr. Lewis), sales (Mr. Geon), sales manager (Mr. Kaepernik) and from finance (Mr. Parker) were just great business partners and really appreciate this team

Happysgt2000

Oct 27, 2015

I ABSOLUTELY enjoyed buying my Jeep from y'all! Mr. Bill searched and searched till he located the exact vehicle I wanted. LOVING my Gator Blue Jeep!!!! I'm so glad my friend Lisa Lee (parts manager) recommended yall.Thanks Lisa!!! And Thanks Mr. Bill!!!

Lakeguy2005

Oct 15, 2015

I have bought several vehicles from Cronic over the years and have had nothing but an excellent experience. Tom and Richie both are great to work with and provide a great product and service. As a service director myself, I can appreciate clear communication and follow through on commitments.

jh360

Oct 14, 2015

The salesmen were very helpful and honest about what we were getting. They were friendly and knowledgeable of their product. It was a fun experience. I would definitely recommend them to anyone.

jbentley85

Oct 10, 2015

Reasonable price on vehicle, great customer service and and a memorable experience. I would recommend this dealership to my friends, coworkers and family. The type of car buying experience you would expect.

brown2096

Oct 5, 2015

This is the third vehicle purchased from Jeff and the 5th vehicle from Cronic. Will continue to do with business with them. Key points on why I used them is pricing, customer appreciation, service from Lorna.

aclure

Sep 23, 2015

Last year we bought my wife a new 2014 Journey and it was an easy and comfortable experience. So when it came time to purchase me a new truck we went back. The sales staff showed us many options and help us with the purchase and delivery. Since I work in Nashville the day the approval came across they let my wife take delivery of the vehicle and I did all my paperwork upon my return to Atlanta. Thanks again to Bill, Mr. Dockery and all of the sales team. I will return there if I need another vehicle.

jsexton202

Sep 16, 2015

This is the second vehicle that I bought from Cronic. I bought this one because the price was fair, they gave me a fair amount on the trade in, although I thought it could have been a little better, but I didn't really argue with them because they really take care of you after the sale. The sale is only 1 day but you have the car for years and service is very important.

acoll015

Sep 7, 2015

He went out of his way to make sure I was completely satisfied with the vehicle I purchased, and even spent over an hour on the phone with XM Radio to make sure that my one-year trial was set up. I had some questions after I bought the vehicle, and he didn't hesitate to help with finding a solution to my problem. He even followed up several times to make sure the issue was resolved. I'd recommend Jeff Elam to anyone looking to buy a new vehicle.

Bennett71

Sep 7, 2015

Great overall experience. Nice staff and large selection. Jeff Elam was very helpful and went out of his way to help find my son a great used truck. We will likely return when it's time for us to get new vehicles. I will definitely recommend Jeff to anyone looking for a vehicle.

Asale1210

Sep 6, 2015

Except for taking so long ,looking at everything. I love my new Dodge blacktop gangster granny mini caravan experience. Jeffery went out of his way to make us happy, the gentleman behind the desk in the new vehicle side was awesome as well and very freindly, helpful !Highly recommend Cronic for your vehicle needs!

Ready For A New Journey

Sep 6, 2015

Was very patient and informative. Jason set back and allowed me all the time I wanted to peruse and bounce back and forth between cars. Was not pushy at all like stereotypical car salesmen.

happy customer

Sep 4, 2015

My husband and I bought a 2015 Town and Country van from Gayron at Cronic in April of 2015. The entire experience and the van were so wonderful that we came back in August and purchased another van. Now my husband and I both have a new Town and Country van and couldn't be happier! Gayron was great to work with. He worked hard to find exactly what we wanted. The van and the experience exceeded all of our expectations!

Baltazar

Aug 20, 2015

Mr. Chris Turner was really helpful . The customer service all the way around was great . I had my question answer. I will definitely recommend it .

Jconaway7502

Aug 17, 2015

This is one of the best car dealerships I have ever dealt with. It was fast and friendly. Definitely will buy from Ritchie Lewis again.

Jmcelroy70

Aug 4, 2015

Jeff made sure my visit and experience was a comfortable one. I was nervous about buying a brand new car and he made sure I understood everything and I was happy with my decision.

AmandaPat6262

Aug 1, 2015

Mr. Lewis was very professional! All the paperwork was ready when I got there! I was in/out of the Financial office within 10 minutes. I was given a tour of the service shop as well as introduced to the general manager of Chronic. I was literally driving my jeep home within 45 minutes of being there. Will definitely be back there for my next!!!!

Shelnutt57

Jul 27, 2015

My salesman Jeff Danger was very professional and really listened to my needs and wants. The finance personal was very helpful and also listened to my needs and wants

tim m

Jul 7, 2015

I made the mistake of walking in one day inquiring about a new 2500. I left my email address and Bill K. kept HOUNDING my email, after several confirmed requests I finally had enough and asked him to 'stop sending me crap' He sent the following unprofessional, arrogant, and condescending retort: (and I will quote) "The word crap, according to the Oxford English Dictionary, derives from the Middle English crappe, meaning chaff or residue from rendered fat. While our specials for the Memorial Day Holiday may not be of interest to you, they do not resemble the above description of the word "crap". Rather than allowing an email to upset you, may we suggest you simple delete it as you do with other unwanted emails you receive on a daily basis. A simple "unsubscibe" would have been sufficient! Additionally, to avoid distress, you may want to remove all television sets from your residence *(they have commercials), *take down your mail box, turn off the radio in your vehicle, try to avoid looking at billboards while you drive, quickly look away at any "specials" as you grocery shop, etc, etc." While this is sorta witty, it still angered me, I then called and talked to Kip C. (general manager) and asked him why he strong arms customers in efforts to woo them and did he think that it was effective- "Well I mean you're worried about other customers getting treated as you were, well I'll be honest as you RANT I'm going to say that our sales are up 44%" After talking with Mrs Cronic, I felt as she at least acted concerned but turned a blind eye to her employees' conduct

happy customer

Jul 7, 2015

I was overall very satisfied with my purchase of our 2015 Ram 2500 from Cronic. The customer service was great and the financial transaction was seamless. However the service/detailing department could use a little work. The truck was filthy when presented to us upon purchase. It looked like it had just been squirted off with a hose.

tim manley

Jul 6, 2015

I made the mistake of walking in one day inquiring about a new 2500. I left my email address and Bill K. kept HOUNDING my email, after several confirmed requests I finally had enough and asked him to 'stop sending me crap' He sent the following unprofessional, arrogant, and condescending retort: (and I will quote) "The word crap, according to the Oxford English Dictionary, derives from the Middle English crappe, meaning chaff or residue from rendered fat. While our specials for the Memorial Day Holiday may not be of interest to you, they do not resemble the above description of the word "crap". Rather than allowing an email to upset you, may we suggest you simple delete it as you do with other unwanted emails you receive on a daily basis. A simple "unsubscibe" would have been sufficient! Additionally, to avoid distress, you may want to remove all television sets from your residence *(they have commercials), *take down your mail box, turn off the radio in your vehicle, try to avoid looking at billboards while you drive, quickly look away at any "specials" as you grocery shop, etc, etc." While this is sorta witty, it still angered me, I then called and talked to Kip C. (general manager) and asked him why he strong arms customers in efforts to woo them and did he think that it was effective- "Well I mean you're worried about other customers getting treated as you were, well I'll be honest as you RANT I'm going to say that our sales are up 44%" After talking with Mrs Cronic, I felt as she at least acted concerned but turned a blind eye to her employees' conduct

chellesJeep

Jun 19, 2015

Last year my husband and I visited Cronic Chrysler Dodge Jeep RAM. I was not very trusting, having been burned by other dealerships in the past. Ritchie Lewis and the team at Cronic made a believer out of me that day, putting my husband in the vehicle he wanted AND putting me in a brand new vehicle that I wanted. This year, with my oldest son growing up, getting ready for college, and needing to begin building credit, we visited Ritchie again. My son drove away with his 2013 Dodge Dart at a very good interest rate AND with an additional 48,000 mile warranty. Again, I am impressed. Ritchie Lewis, Ron Herring, and the Finance manager, James worked hard to make sure we had the vehicle we wanted, at a payment we wanted, and with an interest rate we wanted. Who says you can't have everything you want? I am a customer for life. I'll see you guys next year with son #2 getting ready for college!

t man

May 27, 2015

I made the mistake of walking in one day inquiring about a new 2500. I left my email address and Bill K. kept HOUNDING my email, after several confirmed requests I finally had enough and asked him to 'stop sending me crap' He sent the following unprofessional, arrogant, and condescending retort: (and I will quote)"The word crap, according to the Oxford English Dictionary, derives fromthe Middle English crappe, meaning chaff or residue from rendered fat.While our specials for the Memorial Day Holiday may not be of interest toyou, they do not resemble the above description of the word "crap". Ratherthan allowing an email to upset you, may we suggest you simple delete it asyou do with other unwanted emails you receive on a daily basis. A simple"unsubscibe" would have been sufficient!Additionally, to avoid distress, you may want to remove all television setsfrom your residence *(they have commercials), *take down your mail box, turnoff the radio in your vehicle, try to avoid looking at billboards while youdrive, quickly look away at any "specials" as you grocery shop, etc, etc."While this is sorta witty, it still angered me, I then called and talked to Kip C. (general manager) and asked him why he strong arms customers in efforts to woo them and did he think that it was effective-"Well I mean you're worried about other customers getting treated as you were, well I'll be honest as you RANT I'm going to say that our sales are up 44%"After talking with Mrs Cronic, I felt as she at least acted concerned but turned a blind eye to her employees' conduct

cmiller65

May 22, 2015

Jason is one of the most helpful sales employees I've seen in a long time. He found the vehicle I was looking for and at the right price. He made the whole process easy.

randylrogers

May 6, 2015

I had ordered a hitch/wiring harness for my van thru this service department. When I called to make the appointment, the lady said it would take 1 1/2 hr for work to be done.(This is important to me bc I have a toddler). When I dropped van off, their system was down and they were not paying any attention to what I was saying bc instead of installation they wrote recall??? Then called me an hour after my drop off/scheduled apt time and said it wasn't a recall. I advised them that of course I knew that and I had ordered it to be put on. So I asked again, how long would it take to be done, and she said a "couple" of hours. Ok, I went to dealer at 10:15 and sat waiting. In the customer waiting room. Then at 1:20, I asked how much longer? Same lady said I will check and then told me 20 minutes. at0 minutes go by and another lady asked what I was waiting on and she would check on it. Then they proceded to call me around to the side and tell me after I waited all day that they were going to put me in a car because she didn't realize what I was having done(she made apt and called me this morn), and it wouldn't be ready until tomm. AFTER I had sat in waiting room all morning with my toddler!! If it had not already been started, I would have gotten my van and left immediately. I will NEVER, Never, go back or refer this service center to ANYONE!!!!!!

curtwad

Apr 28, 2015

Gayron did a terrific job. He found the car I wanted, set up the whole deal, gave me a great price, and walked me through the whole process of purchasing my vehicle.

Hithere

Apr 25, 2015

From the moment we walked into the dealership we were treated like royalty! The compass is the perfect car to take us into our retirement.

randylrogers

Apr 21, 2015

I tried another dealership before Cronic and was it the worst idea ever!! Cronic is great! Everyone is so helpful and it is so nice and inviting there. Ritchie Lewis is the absolute best sales person I have ever in my life met. He is courteous, honest and will work to get you what you need. Will never go elsewhere again!!

teqourism

Apr 20, 2015

I would like to thank each and every person at Cronic, specifically, Gayron Goen. He was honest helpful. We have never had service like the service we had there. They answered question openly. Walked us through the whole process. Even the manager came out to greet us and that meant a lot to us. We didn't feel rushed or pressured. I think the icing on the cake was the fact that after we drove off the lot, a few days later we got a call from Mr. Goen, asking how we are liking our new car and to congratulate us. THANK YOU CRONIC!!!!

happy customer

Apr 19, 2015

This was by far the easiest and most satisfying experience we have ever had buying a car. Everyone was very helpful and nice. Gayron Goen was wonderful to work with. He found exactly what we were looking for and gave us a lot of good advice. He is a very warm and caring person. This is the fourth vehicle we have bought from him and hope to work with him again in the future!!

moerlenbach

Apr 19, 2015

Great dealership, we bought 2 vehicles here. Our salesman didn't, but they have guys who do speak German here. Nice dealership (small, but okay), nice sales-guys, clean Service Department. And they speak our language!!

rikkiwhite

Apr 18, 2015

I live in S.C. and I have been buying all my vehicles from Tom Swygert and Ritchie Lewis for 12+years and I've had a lot of vehicle over the years. Love those guys :)

barber1918

Apr 12, 2015

My wife and I test drove 4 different vehicles the sales person (Chris) was very patient and eager to accommodate us. We chose a Chrysler 300s and love it. The whole team at Cronic were very professional. Thanks again Chris it was a pleasure to do business with you.

blackgirl8051

Apr 9, 2015

I WAS IN AND OUT WITHIN AS HOUR,I WILL RECOMMEND TO EVERYBODY I KNOW,RITCHIE AND KEVIN TOOK VERY GOOD CARE OF ME I WILL BE COMING BACK WHEN IT'S TIME FOR ME SOMETHING ELSE.I AM VERY SATISFIED I GIVE 5 STARS TO EVERYTHING.

Rwk54

Apr 8, 2015

Purchased a Ram Hemi 1500 from Cronic. Jason Youngblood and the entire team were great to work with. They are down to earth and easy to work with. First time to purchase a Chrsyler product. Will recommend them to family and friends.

Tom2013

Apr 5, 2015

I wanted a mid size truck to replace my beloved, but aging, Dakota. Richie and Jeff helped me find a good 1500 instead. In fact, Richie had been patiently helping me on line for about two years. Both listened carefully to my (possibly) odd combination of preferences, and Jeff located the winner. The net price was fair to both of us, considering that two private transactions would likely have saved me some money. I rarely buy cars (once per 10 years) and even more rarely use a dealer. I've never traded before, and I'm 63. The only thing that could have gone better would have been to not surprise me at signing with add ons, especially the administrative fee. Apparently it's routine for GA dealerships, but completely unfamiliar to me. It's very probable, though, that Richie included it in the "out the door" price and I just didn't recognize it until I saw it in writing. If by chance the fee is how Richie and Jeff get paid, then I'm happy to pay it. They did a good job. I took delivery yesterday, but will bring it back for some items being added. I have every confidence that Cronic will do them well. Over all, I'm very happy and would not hesitate to recommend Cronic, Richie and Jeff.

14 Maxima

Apr 2, 2015

Quick & easy transaction.Would definately do business with this dealership again. Very kind & friendly, no pressure sales approach. Even delivered my car to my door. #VeryHappy

khadijahm01

Apr 1, 2015

Rick Mathena is the absolute best! He made my impossible dream happen. I wanted so badly to lose my old clumker without using a buy here pay here lot. He enlisted the aid of the Finance wizards, Mark Crownover and James Parker, and taxed thier talents. When it was all done, I drove out in a beautiful Blue Chrysler 200. They are PROFESSIONALS with excellent etiquette who demonstrate empathy and ethics. I am proof that the Cronic dealerships are "THE TRUTH". I HIGHLY recommend CRONIC to anyone who is looking for the HASSLE FREE experience.Khadijah M.

Ilovemypatriot

Mar 28, 2015

Thanks to the amazing service of Bill and the Chronic dealership team my first time car buying experience turned out to be a amazing experience and I am now a satisfied customer and proud owner of a my new Jeep patriot. I couldn't ask for more when it comes to quality service and hard work.....Bill made sure I was happy with my purchase and made the process easy and convenient........My jeep is everything I could ask for and more and the perfect size for me and my family....Thanks Bill!!!!!

bradbaker1978

Mar 24, 2015

I've never been happier while purchasing a vehicle. Mr Goen (pawpaw) was a real friend in the purchase of my RAM 1500. Brandon in finance got me a price that made me smile!! When I buy another vehicle you can sure bet that Chronic Dodge will be place I buy from! Thank you Chronic for making me feel at home!

Michael

Mar 22, 2015

The purchasing of my new 2015 Doge Ram Truck was exceptionally great. Jeff Danger was my salesperson. He took care of me to make sure I was fully satisfied with the overall purchase of my new truck. I have had several experiences with dealerships, including Cronic. I have found through these past experiences, Cronic ranks #1. I am enjoying my Dodge Ram very much. Thank You!

PMLunsford

Mar 16, 2015

Jason did a great job. He was friendly and personable. We actually were dreading this process but Jason was very knowledgeable and answered all our questions thoroughly about the vehicle. He, along with the Finance Mgr Brandon Rozier, expedited our deal in a very timely fashion. Very very pleased with our first purchase at Cronin. We will definitely be back in the future. Thank you to Jason and Brandon for making our first visit to Cronin an enjoyable one. Penny Lunsford

Doris

Mar 7, 2015

This is our second time to purchase a vehicle from Chronic. They always gave us a good deal! The friendliness of Jeff Dangar,our sales person was really great! He will make sure that we got the best treatment .The Finance team headed by Mr. James Parker, ( we call him "The bear") because of his patience and kindness. Jeff Dangar and Mr. James always took care of us. They always took time to explain everything to us. It was alaways a awesome experience to us.Thank you Chronic team!

kbhuck

Mar 7, 2015

The car was as advertised with no bait/shift. Jeff was good to work with and they were willing to deal and get financing at a very reasonable rate. Overall one of the best experiences in buying a car in recent memory.

Kam5507

Feb 19, 2015

You guys are the best! Completely up front from the second I walked in the door, no gimmicks. Great purchase experience which is not usually common when purchasing a car. I love these guys. And the purchase was fun, Chris loves Taylor Swift hahaThanks so much I love my new Journey and am ready for a road trip!!!Kimberly McIntyre

sb

Feb 11, 2015

New Car purchase so I cannot comment on service Dept. Excellent price on Ram pickup, good price for trade's. Out of 9 new car purchases I have made,was by far the fastest on record. Gayron Goen got me in a RAM with a sweet deal even though I was only comparison shopping.

nickh03

Feb 9, 2015

Soon as I got out the car a Mr. Jeff Danger greeted me with the utmost respect and customer service. He asked me which car can he get me in today. once I told him the dodge charger rt he said ok if thats what you then that's what we're going to get you. He mad sure that all of my expectations were met during this process. So if you had to ask for any salesman he would definitely be greatly recommended in my book. I appreciate it all Mr. Jeff

karenperry55

Feb 7, 2015

From beginning, to my daughter driving off the lot in her new car for college graduation it was the smoothest way to purchase a car. The salesman Gayron Goen was very helpful and informative. He let the sales manager, Bill Kaepernik know exactly what we were looking for and Bill went to work to locate the exact car we wanted. James Parker the finance manager was very efficient and easy to work with. He got us on the road in a timely manner. My daughter loves her new Jeep Patriot and I feel very confident in our purchase. Thanks to everyone at Cronic. Keep up the excellent work!!!

Mrs A

Feb 5, 2015

Chrysler 200 Mrs "A"On January 26, 2015 my husband and I was just riding and decided to check out the SALE EVENT!!! We really was not intended to purchase anything...just enjoying our day! Jeff Danger met us at the front door and we wanted to match our numbers with the number for the FREE truck. We did not have the matching number but after 30 minutes we felt like it because we was in the making of purchasing a 2015 Chrysler 200! No hassle just simple southern hospitality and excellent customer service! If you want an honest car salesman choose Jeff Danger!

Barney

Feb 3, 2015

Ritchie was a pleasure to deal with. My local Ram dealer could not come close to the Cronic price. They even told me so. Bought the truck over the phone was in my driveway the next day, 300 miles away. What service! Delivery guys were also great.

andthomas

Feb 2, 2015

I just purchased a RAM 1500 from here. The salesman was Chris Turner. He never tried to push a vehicle with more features than I wanted, merely explained the features of the vehicle I liked. Loved every step of the experience. Yes, even the financing was made easy and was pretty stress free. These folks went out of their way to make me comfortable and answer and explain every question I had. I will direct anyone I know who is interested in purchasing their way and would most definitely buy from them again.

wcashion

Jan 30, 2015

I have bought two vehicles from Jeff Dangar and both experiences have been the best car buying experiences I have ever had. Jeff walked us through both purchases with no pressure to buy anything. He made our time at Cronic Dodge extremely pleasant. I would highly recommend working with Jeff if you have the opportunity to go to Cronic Dodge in Griffin

Peppy

Jan 27, 2015

Jason was wonderful. APPROVAL OVER THE PHONE AND UPON ARRIVAL EVERYTHING WAS READY. FASTEST CAR BUYING EXPERIENCE I HAVE EVER HAD. WILL CERTAINLY BE BACK AND HAVE HIGHLY RECOMMENDED THIS DEALERSHIP TO OTHERS! THANKS AGAIN

Tracy

Jan 18, 2015

After my first experience buying the 2015 Dodge Journey, My eyes saw a second car that if I owned a car this would be it. Mr. Christopher Turner the sales associate I just had the pleasure of doing business with, seen my interest and proceeded to show me the 2014 Dodge Charger RT model. All I can say is WOW, I've only owned Dodge Trucks since 1998 and was currently in a 2004 Dodge Ram 1500 Hemi and LOVED my truck, Never wanted another vehicle, but just sitting in this car changed my mind. Mr. Turner was so sure I was going to own a car and I had my doubts a lot since my truck was paid for. But the gentleman that Mr. Turner is once again made me so comfortable and trusting him so much more after first sale, I knew I would get a great deal from him again, all this in less than a week of buying my first Dodge from him. I live in Rex and checked out Landmark Dodge, where all 8 of mine and my late husbands deals where handled can honestly say this time disappointed me when I went there. I wanted to test drive the Dodge Charger RT 14 model, the sales man proceeded to bring me a 15 model to try to up sale me, I Didn't Want The 15 Model and made this clear when I entered and spoke with him. So that says he didn't care what I wanted or even listened because I ended up test driving a 15 model, then left and called Mr. Chris Turner and going all the way back because he listened and got me out of my truck into this 2014 Dodge Charger RT. This is what a true sales associates does, listens, provides, and works with the customer needs and manages to not only satisfy the customer but hopefully his Boss since he got 2 sales out of just Me. That what I call a great sales associate. I want to just say Thanks Chris, I feel like I've ended up also with not one but two great deals, Extremely Satisfied Customer. Thank you!

Holtcjh85

Jan 16, 2015

My salesman Mr. Gayron Goen was very easy to deal with. He never tried to sell me on a vehicle I did not want. Very pleasant and quick to respond to my questions. Knowledge about the truck was excellent. This was by far the easiest truck buying experience I could have imagined, thanks so much Gayron!

Coffeys

Jan 13, 2015

I have horrible credit and hadn't been on my job very long but with a little negotiation, I walked out of the dealership with the Dodge Challenger I always wanted.

Tracy

Jan 12, 2015

Mr. Chris Turner was my sales associate, and he was such a gentleman and really truly had the most patience since I'm not a easy women to please. Mr. Turner was very personable, professional, was able to answer every question without making me feel like I was being a brother, he was very accommodating to all my demands. If possible I would have given him a ten out of ten for the Customer Service, Quality of his work, friendliness was a 20 he had me laughing so much, the price in which already researched Mr. Turner excelled with the pricing and rebates, I walked out feeling like I was never treated with so much respect and had fun actually buying a car, and usually that's a headache I don't care to do much but he changed my mind. So I think I need another car. I'm coming back here and to Mr. Turner and already refereed a friend to visit them. The finance gentleman Mr. James Parer was fun, very nice had just as much fun with him, also he was also professional, personable and we had fun signing all the papers, this is the best purchasing of a car I've experienced. Just saying Thank you seems so simple compared to the great feeling I had leaving, really impressed me and that's not that easy. I will always refer anyone to this company.

Mr long

Jan 9, 2015

If you looking for a good deal and an Honest salesman see Jeff Danger at conic dodge !!! He is the man !!!! Thanks for all you help Jeff

Bill

Jan 4, 2015

The salesman was very knowledgeable of the product, friendly, and courteous. He is easy with which to work and is truthful and honest. The dealership had enough variety of trucks for me to choose the one I wanted. They were not pushy or demanding.

tericapearson

Jan 4, 2015

Frandoo was wonderful. The whole Cronic Team was great. The Sales and Financial Team were courteous, attentive, and answered all of my questions with clarity. Thank you.

ashleyz4554

Jan 3, 2015

Just a quick note to express how wonderful our experience was buying a car. Frandoo Jean was amazing. I will definitely recommend you guys to family and friends.Thank you very much!!!

Chad

Jan 1, 2015

I did not find these guys as the typical dealer. I thought the sales person I dealt with (Ritchie) did an excellent job. I knew the price I wanted to pay (it was realistic) there was no haggling. The finance team was accommodating to my schedule. They did a great job of walking us through the various features on the vehicle, and explained everything in intricate detail. Overall, I got the truck I wanted with no haggling at the price I knew I wanted to pay for it, and i'm confident they made money on a no haggling deal. Overall, I will buy from them again.

lauriesm81orrow

Dec 31, 2014

Cronic had a lot of choices and options in regards to what we were looking for. Our Sales Rep "Jeff Dangar was very knowledgeable on all the trim packages available to us. It made the buying experience easy and stress less. Jeff was awesome. I would recommend Cronic and Jeff to anyone I knew looking for a great experience with car buying.

Gail Trauco

Dec 29, 2014

I always "cringe" at the thought of visiting a car dealership when it's time to buy a new car. Well, Cronic Dodge has changed that experience from a negative to a positive! Frandoo was a no pressure salesman. I had already done enough market research that I new exactly the Dodge Ram 2500 that I wanted. From the General Manager, Sales Manager, to my salesman, it was an easy and pleasant experience to deal with Cronic Dodge. You've just earned a new loyal customer who has 3 sons who drive....I am happy to provide a reference for you at any time. I appreciated the respect, value of my time, and quality of experience to deal with your professional team.

Joejenn

Dec 29, 2014

My salesman was professional and sincere during the experience. Even when I left because we at first did not finalize an agreed upon price the experience was pleasant enough for me to come back and discuss some more. I never felt pressured or angry. I never got the " you have to speak to my boss thing". I love my new truck and feel the deal was fair and a win win for my and the dealership.

dhend

Dec 27, 2014

My experience with Frandoo was perfect. I knew what SUV I wanted and he was very knowledgeable about how to get me through the necessary steps. He was patient, friendly, and made me feel like I was getting the best deal possible.

mrfritz42

Dec 19, 2014

My wife and I have been looking for a vehicle for about a month or so now. We went to Cronic late in the evening and Mr. Youngblood was willing to give us the attention we needed. Mr. Youngblood was very knowledgeable and professional. I am looking forward to working with him in the future.

mmichel

Dec 13, 2014

Thanks to Ritchie Lewis, he made our car buying experience very pleasant. He listened to what we wanted and deleviered just that. He did not pressure us into anything. When we were sent to the financing department, Brandon was also great to work with. Thank you Ritchie and Brandon for everything. We will definitely recommend you and you now have our continues business!!!!

Foxtz

Dec 7, 2014

Superb experience, Mr. Jeff Dangar and Colleague Mr James Parker went above and beyond customer service to my satisfaction. They look around and find me the best deal possible. Will highly recommend anyone to visit cronic Dodge in Griffin Ga and deal with this tag team duo.

kbtessaro

Dec 4, 2014

The guys at Chronic made my car buying experience wonderful. They gave me everything that I asked for, met all my requirements and even matched competitor's rates. Jeff was very thorough and helpful throughout the whole process. Even when he realized there were not two keys included with my (used) car, he went the extra mile to get me an extra key. They also provided a driver to drive my old car all the way back to Atlanta while I got to drive my new car back home. A lot of dealers wouldn't do that and it really impressed me. Brandon in the finance department was extremely knowledgable and very patient while we went through the warranty options and all final details. Overall, I would highly recommend Cronic to anyone looking for a new car. Even if you live further away, they are worth the drive.

Jazz2000

Nov 29, 2014

I was so skeptical about being able to purchase a car from you guys. I thought my credit was poor and it would never be possible, but Mr. Ritchie Lewis changed all of that!!!! Mr. Ritchie called me within 30 minutes of me posting my information on the internet. He talked to me about the car that i was interested in, which was the Jeep Patriot. So, after I talked to him about the issue, I thought I had, Mr. Lewis sent me a link to see if I would qualify for the Patriot. Lo, and behold, I am a proud owner/ rider of a 2014 Jeep Patriot! His attitude and pressence was so refreshing and I will recommend all friends and family to see him. I also would like to thank the finance guy. I hate that I didn't catch his name, I was so excited. Thanks, Mr. Lewis and Cronic Team for my unbelievable experience! - Jasmine E. Russell

marc.clouatre

Nov 26, 2014

Jeff was amazing to work with. He listened to my needs and assesed them to get me pointed into the right direction for a vehicle. No stress or pressure in our dealings and he made my experience a pleasant one! I'd recommend any of my friends or family to come see Jeff.

Katherine Conkle

Nov 25, 2014

My grandfather shopped here as well as my father so when it was time for me I didn't hesitate on where to go. I worked with Jeff and he really went out of his way to help us find something dependable in our price range couldn't be happier!

brown2096

Nov 24, 2014

This is my 5th vehicle that I have purchased from this dealership. Look forward to many more purchases in the future. Great Service and Great sales staff.

pcloninger

Nov 12, 2014

I worked with Mr. Ritchie Lewis to trade in my ford truck for the jeep wrangler that I had always wanted. I was quoted a fair price and given a great value for my trade-in. The prices quoted through email were the same prices I received when I got there. A 6 hour round trip. James, the finance manager, shopped for the best rates available and had the paperwork almost complete when I arrived. A great experience overall and I would not hesitate to do business with these gentlemen in the future.

mosleymi

Oct 29, 2014

After purchasing my challenger in March for Birthday I decide to purchase a Charger for my wife. Frandoo worked with me on getting the payment I wanted. Search several dealers and none compared to the deal I got at Cronic. Thanks for great customer service. You have a customer for life.

fretinit

Oct 20, 2014

I loved our experience with Cronic Dodge. Our salesman Ritchie was friendly and helpful. We live 5 hrs and 1 state away, but knew from research that the price we were getting over the phone was fair for both parties, and worth the drive. There were no surprises when we arrived, and were in and out in an hour. Thank you Ritchie and Brandon!!!

markiebeau

Oct 15, 2014

Frandoo worked with me and got the best deal. And the finance manager James got me the best rates. Frandoo explained all the options perfect

Billdoss

Oct 11, 2014

Well after buying a beautiful red ram 1500 I had it home and I became very indecisive. I proceed to call Gayron and discuss options to do n exchange. For once I did not hear a negative response infact I was very impress with the answer I got " bring it back Mr. Doss we want to do what ever it takes to make you happy" now that was an answer of true customer service. Still kept the red truck and I am very happy with it.Thank youBill Doss

greenfiddle

Sep 28, 2014

I found the 370Z that I bought from Cronic online. I called and Gayron was very professional and knowledgable. I could not ask for a better experience with the way that he handled the sale. Brandon, on the other hand, was often curt on the phone and kept insisting that the way my bank does business is not the way that business is done at your dealership. When I made the first call to Gayron, I had already visited my bank and financing was complete. Brandon asked that I call him and the main reason for the call was to ask what interest rate I was paying. I am well aware that you are running a business and the bottom line is that you have to make money to stay in business, but manners and diplomacy are always appreciated. Knowing that Nissan had 0% interest as a limited promo, I still opted to work with a great local credit union and whereas I appreciate Brandon's effort to win business for the finance department, his methods leave a lot to be desired. Perhaps saying "We have a great offer now and I would love to extend them to you" or " I think we could save you some money on interest, we have some great offers", but asking "What interest rate are you paying" is not the best approach. Women are typically not treated well in a car dealership and stunts like this are the reason that many women dread buying a car. I love cars and this should be fun! I am paying a lot of money for a vehicle and it should be the highlight of my year, not an experience where people with poor manners and no business savvy make you chase your tail all day to get a simple answer. My credit union sent a certified check and expected me to come back with the title for the car in exchange for a form of payment that is considered cash. Brandon recommended that I call Louise and talk with her. When I asked her about the title, she said she wasn't sure that it was at the dealership. That seemed odd to me because you can't sell it if you don't have the title. I explained to her that my credit union wanted to know when we would get the title and her question was "When will we get our money?" Again, this is a unique way to do business and if I had had this experience early in the sale, I would not have bought a car from Cronic. Then, after driving a couple of days out of state, I found that the dealer tag had blown off of the car. Yes, it seems obvious that it's a Z and that I was going fast, but not that fast:) I called Brandon back and told him that I had lost the tag and he wasn't sure what to do. This has to be something that happens sometimes, but it took a couple of days to get down to the fact that neither Georgia nor Tennessee would give me another tag, and I couldn't get my permanent tag, because I had no title. In all of these transactions with Brandon, he was considerate enough to give me his cell number, but I was disappointed with his professionalism and demeanorLet me say again that Gayron did a fantastic job and saved this sale! The guys who delivered that car were also professional and a delight to work with. I love my car and although there were a few snags, I am glad that I bought a car from Cronic. Please take good care of Gayron, he is a jewel!

rodneyautrey

Aug 28, 2014

Everything went great!! Jason and tom took care of everything perfesionally!!the delivery of the truck was top notch. Jason explained all the features of the vehicle with knowledge.

dealer001

Aug 20, 2014

YOUR SALES REP. FRANDOO JEAN WAS VERY PROFESSIONAL AND LISTEN TO WHAT WE WANTED IN A TRUCK AND HE SHOWED US EVERY TRUCK THAT WE WANTED TO SEE SO WE COULD MAKE THE RIGHT CHOICE WE ARE VERY HAPPY WITH OUR NEW DODGE RAM 1500 AND WITH CRONIC CHRYSLER. THANKS FRANDOO JEANS AND MR. PARKER FOR DOING A GREAT JOB!!

lsky6969

Aug 20, 2014

Theses guys were awesome went above and beyond.would recommend them to the family. They were speedy and patient can't say enough enjoyed them

Rick_1971

Aug 20, 2014

I purchased a 2013 Ram 1500 back in January and had mentioned that my wife would be looking to get a new car in 6-9 months. Cronic / Frandoo respected my request not to hound us about when we would be ready for our next purchase. I went in to get an oil change and walked around and found Frandoo. He told me I needed to check out the new Chrysler 200. He went in and got the key to a 2015 200C. It had all the bells and whistles that my wife would be wanting. I was very impressed wife the car. I got home and told the wife about it, but she did not seem impressed. She finally agreed to go look at one after a couple of weeks of me telling her she needed to go check this car out. Frandoo was not there at that time so Matthew Peck grabbed the keys to one of the 200s. We ended up going through 3 different models before she made a decision on the exact one she wanted. The people at the Cronic Dodge are a pleasure to deal with and were willing to allow her to check out as many models as she needed in order to pick the car that was right for her. Kudos to Frandoo for going above and beyond to make sure the customer is happy.

players

Aug 13, 2014

We were very pleased with the service that Gayron Goen gave us. He was friendly andprofessional. He made us feel welcome and he helped us find a vehicle that we could be comfortable with and could afford. All the personal that we came into contact with werevery friendly. This is the third vehicle that we have purchased from Cronic!

martin frye

Aug 4, 2014

Richie Lewis was right on top of my expectations/ He responded within minutes and was very helpful through out the purchase. I was able to purchase the vehicle I wanted without any problems. Mr. Lewis produced on all promises made. Thanks for such a great experience.

tom.nickell

Jul 27, 2014

I had a great experience buying a fun, "almost new" Kia Soul Exclaim for my wife to celebrate our 40th Wedding Anniversary! Matt, my sales consultant, did a great job asking good questions to find out what I was looking for & directing me to vehicles he thought would meet those needs. Also, he showed a lot of concern for filling my needs without any high-pressure techniques, something I really appreciate. He really came across as wanting to fill my needs not just for today, but long term! And Brandon, my finance manager, did the same when it came time to arranging a financing pkg to meet those needs. Based on my 1st experience with this dealership, I would highly recommend them!!!

chellesJeep

Jul 21, 2014

I was stuck in a sub-prime loan on another vehicle. My husband went to Cronic to test drive a SUV and ended up purchasing it. He told the sales staff at Cronic about my interest rate on the other vehicle. Long story short, I arrived at the dealership at 5:30 that evening and drove away with a brand new car and less than half the interest rate.I have never been given a choice on the vehicles I purchased from other lots. I have always been told what I could get. Not at Cronic. They asked me what I wanted then gave me that choice and several others. I drove away with the vehicle I have wanted for years. I could not be more pleased. Thank you, Thank you, Thank you!!!

Braley1275

Jul 17, 2014

I just wanted to say I had a great sales experience with Cronic DodgeI knew what I wanted, I came in after 7 pm, and Jeff and the guys made it happen, rather quickly.The service was personable and I felt very comfortable working with them. I highly recommend them if you want to feel good about your purchase. Rob Braley Mcdonough,Ga

Ray Probst

Jul 15, 2014

We already had a 2014 Jeep two wheel drive, Bought a motorhome requirements to flat tow a Jeep, behind Motor Home, must be a 4x4 drive . Stopped at your location, and was met by Richie Lewis, He found what we needed , End Result we now have the 4x4 Jeep Grand Cherokee. He treated Us with the Respect, In All the Vehicles we have purchased over the years, Richie showed the Utmost Integrity. He spent time with us on the details of instructions needed to operate the Electronics . We would Highly recommend the Dealership .

william.hatchett.315

Jul 11, 2014

The sales staff were Great especally Mr. Bill, but the service department can't even align the front end. I had to take it to 5 Star Dodge in Macon... This is absolutely unacceptable !!!!!!! Never will I or anyone I know ever go there for service again !!!!!!!!!!!

rachael316

Jul 4, 2014

Richie and Bill worked hard to get us in a new car that fit into our budget. They did an excellent job and I would go back to them again!

beckster308

Jul 3, 2014

I had no intention of buying a new car and was just getting work done on my old one. Matt told me about some deals that sounded too good to be true but he and Bill made it happen. It's my 3rd car purchase from there and it's been seamless everytime. They work with me to get the price where I need it and are very accomodating. Lorna in the service department is also really nice and takes care of her customers.

sourpus

Jul 2, 2014

I met two men today. One, Jeff Dangar, I met approx. 6 weeks ago, and Brandon Rosier, I met today for the first time. They got me into a new Jeep Cherokee. They were very polite and helpful. They worked with me and I got close to the price I want and could afford to pay. I am happy with the car and feel that I will not be stranded on the road with car problems. If I am, I have their cell numbers.Thanks for a nice day spent with two young men I have had my Town and Country serviced by Cronic for several years now and feel at home over there.

skduff

Jun 30, 2014

I had a great experience with the quality of work. The Chevrolet Camaro I bought for my grandson is awesome and the price was excellent. Great work. Thank you Jeff.

tayewill1

Jun 30, 2014

Jeff Dangar is a man of his world and I trust him. Looking forward to work with him again.I would recommend my family and friends to Jeff Dangar

g35s

Jun 27, 2014

they gave me a really good deal my car the sales person pick out the right car for me things could not have been any better

nspradlin

Jun 27, 2014

Very good experience at Cronic dealership in Griffin GA. Would highly recommend them to family and friends. Everyone we came into contact with was very courteous and friendly. Frandoo our salesman was very knowledgeable and answered all of our questions.

luvlife325

Jun 23, 2014

The really friendly sales department works really hard to get your business. They really try to make a deal that will work for you. One definitely gets the feel of community when dealing with the Cronic family

Carroll9

Jun 21, 2014

I first spotted the dealership online when looking for Dodge dealerships. I was in the market for a dodge charger. I wanted a good deal on the vehicle that I wanted without having to settle. I was going to tint the windows, put rims on the car, and upgraded the stereo system. When I got to the dealership I was greeted by Jason who was very friendly and professional. He worked with us to get the best possible deal. We walked out with a vehicle we wanted without having to settle for something we didn't want. I don't have to upgrade the car at all like I thought I was going to have to do. Everything was done for me. The windows are tinted. There is a upgraded stereo system installed and there are 22' rims on the vehicle. I will definitely recommend this dealership to everyone I know who is looking for a vehicle. I will definitely recommend Jason Youngblood. I would also like to mention I previously went to the dodge dealer in Morrow, Ga and was unable to get a vehicle because they were not willing to work with me and my situation. Keep up the good customer service. We were 100% satisfied when we purchased our vehicle.

christelandjeremy

Jun 16, 2014

Great experience, very very friendly staff, we tried other dealers that wouldn't work with us but had no problem with the guys at Cronic thanks for all your help

fredbrant04

Jun 16, 2014

Have purchased several cars over the years from Cronic and have always had a good experience the staff there. Richie and others always make you feel at home and not a number like happens at the bigger dealerships where volume is "king". This recent experience was no different than before and we really do appreciate that!thanx.Ethan(Fred) & Mistie Brant

Scarbro5740

Jun 15, 2014

Awesome customer service, very knowledgeable , great price, awesome truck will definitely do business with again, definitely recommend first time vehicle buyers to go to Gayron Goen with chronic dealership in griffin ga

shay13bee

May 27, 2014

Ritchie Lewis and Brandon Rozier provided excellent customer service during my visit to Cronic. Ritchie went above and beyond to make sure both cars that we test drove were cooled off and ready to go. He spent time making sure we understood all the bells and whistles of each car. He gave us his undivided attention and never hurried us in making a decision. I would recommend anyone in search of a new care to visit Cronic and ask specifically for Ritchie. Ritchie then passed us off the Brandon for financing. Brandon also demonstrated excellent cusotmer service skills and took the time to make sure we understood the process and all the paperwork. These guys were great!!!

MelissaCoram

May 21, 2014

The buying process was GREAT!!!! Very friendly staff and an easy buying process. Will definitely recommend and you all have my repeat business. SMOOTH!!!!!! an easy.

jacksonms529

May 13, 2014

My husband and I had a wonderful experience at this car dealership. Mr. Lewis as well as all of the other staff were very helpful, the customer service was excellent. We are very happy with our new car and will defiantly use this dealership again for our next car purchase.

wsk2006

May 13, 2014

Me and my wife wanted a truck I was driving a ford focus I came in wanting a dodge ram but had some problems getting financed but Jeff went over and beyond and today im driving a 2012 Nissan Titan. They gave me a great price it was fast simple and no problems and I am very pleased thank you Jeff for everything you did brother!

Bettys5819

May 9, 2014

Mr. Gayron Goen, our salesman, was great and very helpful in helping us pick out a new Jeep. He was considerate, thorough and helpful in every way in helping us pick out the car we wanted. He rates a 10 out of 10. We look forward to enjoying our Jeep for along time.

bward4th

May 6, 2014

This is my second new car I have bought from Ritchie in the past 3 years. He has always been very helpful and great to work with. I look forward to buying my third car from him sometime in the future. Thanks Ritchie!!

Samestylist

May 6, 2014

I actually was shopping for a car not long ago and it fortunately did not work out between myself and another dealership. What a pleasure It was to do business with Richie. He walked me through everything with my amazing new car. He was very to the point and not wasting my time during the dreaded "negotiation". Thank you so much!!!! Buying a car is very stressful and Richie knew his stuff and was very informative. I could go in forever!

GregKenerlyJr

Apr 29, 2014

I recently purchased a vehicle from a larger dealership not too long ago. Needless to say, their lack of both customer service and professionalism caused me to go to a different dealer when it was time for my new vehicle; enter Cronic CDJR. From the moment I called Cronic, and spoke with Fran, I knew this was a friendly environment, one that I desperately needed if I were to fork over any amount of money on a vehicle after my mistreatment at the other dealership. I arrived at Cronic and was greeted, not at the door, but in the parking lot by Fran, almost as if he knew who I was from our short conversation. I knew exactly the vehicle I wanted so there was no "back and forth" that I had been previously accustomed to. Bill, the sales manager, was beyond polite and did everything he could to make sure I was happy, and boy was I. I was nervous about my purchase but the superior quality of staff and management set me at ease. I'm now the proud owner of a new Ram from Cronic inc. and I've told everybody I work with and all of my family where their next vehicle should be from. Bill and Fran have made a Cronic customer for life! Thank you both for your professionalism and your all out sincere attempt at making a skeptic into a loyal customer, Greg Kenerly

jkennedy521

Mar 15, 2014

Frank made our car buying experience a real pleasure. The extras we wanted with our used Jeep Grand Cherokee, Cronic did an exceptional job installing them. Frank had to be the nicest and most honest salesman we've ever dealt with. Our next vehicle will be purchased from Frank Boothe at Cronic!

gsg4641

Mar 12, 2014

Came to look at a 2014 Ram pickup. Very pleased with the salesman...Gayron Goen, price for the truck, and trade for my vehicle. Finance guy very pleasant. Service gal also very pleasant. It was a very pleasant experience.

keithjenmarchant

Mar 9, 2014

Best experience we ever had. No pressure and very relaxed. Was in and out in a good time frame. Got what we expected for our trade and left in the vehicle we wanted for the price we wanted.

jsnfaulk

Mar 3, 2014

The reason that I have decided to give the rating that I have given Chronic Dodge is due to the terrible customer service I received from Sales Manager Bill Kapernick. Upon picking up my vehicle after getting interior work done, I noticed several small scratches upon the bottom of the tailgate. Which seemed to have appeared after the vehicle was washed by the dealer. I brought the scratches to Bill's attention who acted like it wasn't a problem or a big deal at all. He simply instructed me to return the following week by their scratch and dent guy. He mention that the scratch and dent man was at their location only on Wednesdays. After stressing to Bill that taking yet another day off work was a major inconvenience and significant loss of income he then told me that if I did not like the ways I was doing things then I could take my vehicle somewhere else. After several days I received a phone call from Bill, after I had made a complaint to Chrysler customer service, to which he stated that he took no responsibility and said I had scratched the vehicle myself.

misspeggy123

Feb 26, 2014

Words cannot truly express my heartfelt gratitude to Mr. Gayron Goen who worked diligently to assist me with the purchase of my vehicle. He was very kind and helpful from start to finish. Every dealership needs someone like Mr Gayron who is personable and has his diligence and commitment to customer satisfaction. KUDOS to Mr. Gayron Goen! Also, thanks so much to Mr. James Parker who was very helpful and made our final stage of the purchase, the financing a good experience. KUDOS to him also!Peggy Key

JonMo

Feb 21, 2014

Frandoo was extremely polite and helpful. Frandoo helped make my first time buying process comfortable and pleasant! I highly recommend this dealership for anyone looking for a new vehicle.

cu2k

Feb 18, 2014

I was preapproved for a Jeep at Chrysler Capital and Ritchie seemed like I was a pest trying to get some questions answered before coming in. I work in LaGrange and live in Griffin, so it is difficult for me to get in there during the week. I have purchased 6 cars through Cronic but never again. I felt like I was a bother just asking him to do his job.

Huentsoi

Feb 14, 2014

GREAT SERVICE OVERALL!! I've never had better service from any other dealership.. They offered to drive and deliver paperwork to me and I live 3 hours away.. If that's not great service I don't know what's is..Will buy from Cronic again!!

Brandy81

Feb 7, 2014

Jeff Dangar helped make the process go smoothly and was a great help. He helped answering our questions and explaining the process of everything. Got a great deal and love our new Kia Soul. This was an awesome experience and Thanks Jeff Dangar :)

basspro1

Feb 4, 2014

Comfortable surroundings..Good sales guys..The dog and the park bench were a twist...Always trying to figure out a way to make the deal work..

dshoemaker

Feb 3, 2014

Very friendly dealership. This is truly a place you not only buy a new vehicle but you walk away with new friends. Very good experience. I will be back.

Sara6773

Feb 3, 2014

Very pleased with the service we received from Richie and Brandon. Both of these guys were very helpful, friendly, and not too pushy. Excellent experience and would definitely recommend them to anyone in the market for a new vehicle.

Twaller1

Jan 30, 2014

I love my new Jeep Wranger!!! I'm so thankful Jeff worked so hard to find the perfect vehicle for me!! And he was so helpful when answering my many questions!

Kbrowell

Jan 10, 2014

Excellent service and such nice people! Thanks again for my jeep that I can afford and absolutely love! Definitely will recommend y'all to everyone!

earlcarter

Jan 2, 2014

Horrible experience will not buy from cronic again. I was not happy with my purchase nor was I pleased with it. I did not get what I wanted, I had to settle for what they wanted me to get.

gene431

Dec 23, 2013

Jeff was real helpful in helping me p[ck the truck I was looking for an he did his best in helping me to get the payment I was looking for an he added some extras to it I havn't picked it up yet hope everything is done as planed.

Ash long

Dec 20, 2013

Super friendly and made me feel like family! Love my car and the fast service the provided! I am a Cronic customer for future buys!

dustinwshaw

Dec 16, 2013

I have been looking for a jeep for about 3 years. Tom Swaggart has been a great contact to make and has made the purchase process a breeze. I was really impressed with his promptness and fair pricing and overall "here to help you" attitude. The entire team at Cronic has this attitude and I'm very glad to have done business with Cronic. I have already referred two friends to this dealership. Keep up the good work.

N3ddd

Dec 9, 2013

I know it's Mr. Dangar and Mr. Parker's job is to sell cars but they both made me comfortable about my purchase, and answered all my questions. I was a joy to purchase a car from these two gentlemen.

setholiver7

Nov 26, 2013

My salesman at Cronic Dodge was Mr. Matthew Peck. He greeted me upon arrival to the dealership and provided superb customer service from that point on until I purchased my vehicle that night. Mr. Peck was kind and courteous. He was very knowledgeable about the vehicles he showed me. He worked to ensure my experience was excellent. Even after I left the dealership and returned home with my vehicle, I had to bring it back for some scratches on it. Mr. Matt ensured my vehicle was taken care of. Please express my gratitude to Mr. Matt for his excellent customer service. Not only was his customer service excellent, but he was friendly and genuinely enjoys his job. Great customer service is always appreciated. Thank you for a wonderful experience. I will be back and strongly recommend others to purchase from your dealership as well. Job well done! #satisfied.customer Seth Oliver

bigdog505

Nov 19, 2013

I was looking for a new vehicle. I did a lot of checking on line. I was told by a collegue of mine to check out Cronic in Griffin. I did some research and they had what I was looking for. I made a visit and talked with Jeff Dangar. He was very helpful and worked with me to put me in a new Jeep Compass. With my past dealing with car dealers, this is the first time I really felt unpressured. This is why I gave the rating I did. the were friendly, non-pushy- and did what they could for the customer.THANK YOU CRONIC!!!!!

jsexton202

Nov 15, 2013

Jeff Dangar was very helpful. He helped me find the truck I want and got me a reasonable price and financing. I would definitely do business with this dealership again.

tonyandjudiclark

Nov 9, 2013

I LIKE THE FRIENDLY ATMOSPHERE AND CURTOUSY THAT WAS USED BY THE PROFESSIONAL EMPLOYEES UPON MY VISIT. I WILL RECOMMEND THIS DEALERSHIP TO ALL MY FRIENDS AND FAMILY, THANK YOU ALL AGAIN FOR THE SERVICE YOU ALL PROVIDED

lesnjuli

Oct 29, 2013

Ritchie made this the best car buying experience I have ever had. I will definitely be back, and work with Ritchie on our next purchase!

Nafeesah.walker

Oct 24, 2013

Great friendly dealership. The staff was extremely welcoming and helpful. They made it very comfortable for us to leave the dealership with a 2014 charger. Jeff Dangar was extremely helpful.

kjenkins10

Oct 14, 2013

I went into the dealership not necessarily set on buying a new car. The service was great and Jeff and everyone else worked with me on what I wanted. I will be back to Cronic!

TerryOhlsson

Oct 14, 2013

Both Bill and Gayron were friendly and understanding to my trade-in needs. Bill was able to beat a competing Dodge dealer by $5k. I will definately purchase my next Dodge from Chronic!--Terry--

mistycody19

Sep 29, 2013

I went in to this dealership knowing that my credit was not in great standings, but the staff was extremely friendly and did all they could to help me out, sending me home in a new to me 2011 Chevrolet Malibu LT. I LOVE IT and Mr.Parker went above and beyond my expectations to help me out. A++++++++ dealership!! I will be visiting them for my next vehicle.

dardenlchris

Sep 23, 2013

Dale Dockery was my sales rep, he was the best I have ever dealt with. I would definitely recommend this dealership to a friend. The whole staff was great and extremely helpful! A pleasure doing business!!!! Thanks so much

lisa7734

Sep 19, 2013

I've known and dealt with Ritchie for years. I trust him and would never consider going elsewhere for a vehicle. He's fair, professional and full of integrity which can't be said for all car dealers.

4005ma

Sep 5, 2013

We were out of state buyers, so we did not know what to expect. Everyone was polite, helpful and we got the best rates possible. We will stop by when we make our way down to Flordia in the next couple of years :) Great experience. Would love to have a dealer of this nature in Ohio.

lsanterre

Aug 27, 2013

Ritchie Lewis was beyond patient with me. I went in not knowing what I was even wanting other than I knew I wanted some form of an SUV and as the minutes turned to hours that turned to days Ritchie never once seemed annoyed with my bizarre reasons for not like the countless cars that I sat in. He was more than happy to run back and forth getting numerous amounts of keys for me to be able to sit in the cars, or even test drive them. He made himself available whenever I decided to drop in for yet another 'just looking' day.

svenknut

Aug 26, 2013

We shopped around online in the South East region and could not beat the deal we found at Cronic. The online expereince was awesome without any surprises. That meant alot since we had to drive 5 hours for the car and are both working professionals whose time is valuable. Cronic has a great sales staff, finance team and overalll management oversight. I would recommend this dealership to my friends and family and already have to a co-worker in Marietta GA. I've bought 7 new cars in the last 10 years with 5 being through an autobroker. Cronic made it as painless as my autobroker and saved me alot of headaches and money so Kudo's to the team.

Haygna

Aug 17, 2013

We are repeat customers however, this is the first time have dealt with Frando. He was very knowledgeable and helpful. Bill K. and Brandon were great to work with also.

dosborne1954

Aug 6, 2013

It was a pleasure purchasing a vehicle from Chronic. Sales people were extra nice. Ritchie and Brandon went the extra mile to get her in a Dodge Van. Thanks!!!!!

gesellman73

Jul 30, 2013

I had an excellent car-buying experience with Cronic Chrysler Dodge Jeep RAM last weekend. I had done my research and knew what i was looking for and my purchase parameters, and they were very respectful of my knowledge and needs. They offered me a very competitive price package, and, although they weren't able to beat my financing, they worked with me to put together a deal i felt was very fair. I have a great car, that has all the features I am looking for, at a fair price, with excellent service. I would definitely recommend Ritchie and his team.

michele0984

Jul 30, 2013

This is the 5th vehicle I have bought from Ritchie and Brandon. As usual, great experience. Great and professional staff and dealership! Love my Honda!

labritton

Jul 12, 2013

The sales staff at Cronic is always easy to work with. They will work with you until you feel you get the best price you can.

AndrewStubben

Jul 9, 2013

Can in for an oil change for my car. Looked around at new and gave sales guy what I was looking for. He made it happen. Not pushy but got the job done. As being a sales manager for the past 11 years I was very impressed with this sales person. Congrats to him on a job well done.ThanksAS

shadeed1979

Jun 18, 2013

EVerything was great! Ritchie Lewis did a great job getting me into a new vehicle. He took the time to find what I wanted in my budget. The whole crew did great. Bill Kaepernik was very patient and informative too!

Acftconsultant

Jun 17, 2013

Great dealership, Frandoo Jean was a great salesman and Bill Kaepernik did an outstanding job! All in all we had a great experience from the sale through the financing thanks to Brandon Rosier.

badger47

Jun 16, 2013

We first visited this dealership in late May and met Mr Jean, sales rep, who patiently showed us several RAM models. We looked at pricing but did not get a formal quote. Subsequently we visited another RAM dealer and two Ford dealers. No one seemed to have time to talk and we walked through showrooms and climbed through vehicles while being completely ignored by sales staff. I estimated the value of my trade and we returned to Cronic in mid-June. I also had several advertised "discounted" prices in hand for the model vehicle we wanted. Once we settled on a specific vehicle we got a trade evaluation and settled on a deal. The trade offer was on target between Edmunds true market price and KBB. The price for the new vehicle was better than even the volume discount retailer offer we had. We thoroughly enjoyed our buying experience. Folks were friendly and honest. There was no BS. My wife loves her new truck. We go back for the bed cover and step rails next week. I got a good deal from a good dealership.

garypmiller

Jun 9, 2013

Bill was great and very friendly. He made us feel special and seemed excited that we were there. Jeff was very knowledgeable and patient with answering questions about the vehicle purchased

robertlynn

Jun 6, 2013

Out of 12 dealers contacted Cronic staff offered the most professionalism, genuine interest and friendliness of all. They know and pursue excellence in customer satisfaction.

cotymc67

Jun 5, 2013

I rate our over all experience with Ritchie Lewis a "5". My wife and I felt really comfortable dealing with Mr. Lewis. We told him what we were looking for in a new car and he hit it on the head. He showed us the dodge journey and we just fell in love with it and he also worked extremely hard on getting our monthly payments where we wanted it. THANKS AGAIN!!!

kworley28

May 1, 2013

We gave chronic of griffin GA this rating because of several reasons, Mr Lewis was incredible. He was friendly, and precise. We did not have to wait for hours at the dealership. He was prompt with his responses, even before we ever set foot in the dealership. He made it so easy to understand and he helped us reach our goal. We did not feel pressured in any way, which was very important to us. Even with an awful credit score we did not feel pushed aside or unimportant in any way. In our opinion requesting information online about a vehicle was the best way to approach getting a new one. Mr Lewis and all the friendly staff at chronic of griffin GA, made car buying the easiest its ever been for us. We will go back for our next vehicle and recommend people we know to do the same.

fixer2060

Apr 25, 2013

This is the second Chrysler I have purchased from Cronic Chrysler Dodge Jeep RAM and the second time I requested Ritchie Lewis as my sales person. I respect the professionalism shown by Cronic Chrysler Dodge Jeep RAM staff and especially as shown by Mr. Lewis. I plan to purchase a new car in the next couple of years and it will be purchased from Cronic Chrysler Dodge Jeep RAM and my sales person will be Ritchie Lewis.I also appreciate your service department. I know when my car is serviced there, I get genuine Chrysler parts installed by qualified technicians.When you make an appointment with the service department, they give you a time when you can pick your car up and so far, it's always been on time.I feel like this is the best dealership in Georgia and most definately purchase my next car there.

kahenson

Apr 20, 2013

Yes staff are always friendly. Found the right car. Quentin was a great salesman. I love the car. They treated me great made me feel special.

tiffanywest1988

Apr 18, 2013

I just wanted to say that richie lewis and bill kepernick saved my life by helping me get into the car of my dreams. They were kind and caring and fought hard to help me drive away in my new car. Thank you so much guys I recomened y'all to everyone :-)

clperdue13

Apr 15, 2013

It was the smoothest sale I have ever had. They made the experience one that I would not mind having to do again. They are very friendly and are willing to help you out in any way possibe!

jspear0831

Mar 29, 2013

First time ever buying a car & the experience was great! The salesperson was very friendly & the finance dept helped me out a lot with my loan approval!

ken1959

Mar 29, 2013

I do not like to spend all day at a dealer to purchase a new vehicle. For this reason it has been since 2003 since i have purchased a new vehicle. The folks at Chronic are exzactly how i like to do business. Simple, I was in and out in one hour. they worked with me to get where i wantd to be payment wise and that was it, I have never purchased a new Dodge but have really liked the new Rams and the Hemi made it very attractive to me. I will be purchasing a Challenger in the near future and i know exzactly where i am going. Back to Chronic. Thanks

PhilipPartain

Mar 28, 2013

I have been buying new vehicles for me and my family for over 23 years in 6 different states and I can honestly say that working with Ritchie Lewis at Cronic Chrysler/Dodge in Griffin, GA ranks as the absolute best car buying experiences I think I've ever had. This includes the time I purchased through a 'family member'. What impresses me about this dealership is the level of teamwork I experience throughout the car buying experience. I think many of us have had the 'telemarketer' experience at least once in our life; when the salesmen will do anything, say anything, and promise anything to get you in the door, into THEIR office, and sell you a car that makes THEM the most money. Not the case with these guys at Cronic!!! I appreciated the fact that whether I was talking with my salesman, the Sales Manager, or the Finance Manager I felt like they listened to me and respected what I said I wanted or didn't want. All in all, I got THE car that I wanted, at the price that I wanted. Oh...the only thing that wasn't what I wanted was the Finance Interest Rate...it was actually 3 FULL POINTS LOWER than I was expecting and pushing for. How many other dealers do you know that would have given me a rate THAT much better than what I asked for? I know others that would have smiled, given me what I asked for, and made a better profit on the deal!! I'm telling ya...I love these guys at Cronic!!! Now if I could just get that new Dodge Challenger for the same price as my super awesome Dart that I just got... :-)

LouiseWarren

Mar 24, 2013

Cronic is THE BEST place to purchase a car! I just bought a Dodge Journey. My car-buying experience was stress-free and easier than ever. This is the fourth car that my husband and I have purchased at Cronic in Griffin, Ga. Ken Troisi, my salesman, was amazing! I have never seen anyone work harder to make my experience a good one. He was knowledgeable about the cars he showed me and how they worked. He treated me with kindness and respect. I highly recommend Cronic dealership in Griffin, Ga. They have many cars to choose from.

Butterfly1964

Mar 23, 2013

A friend of mine said I should come to this Dealership. And I did. Told me to see Richie Lewis and he would take good care of my needs in a car. I could not have picked out anyone better myself. After I told Richie that I am Disabled and needed a super riding Van, he pulled up in this beautifl silver Town and Country. He didn't even know that was what I wanted in the first place. Just what the doctor ordered! Everything that I could ask for and more. Richie did all in his powers to do as much as he could for me. And I thank him for that. He made my buying experience easier than I expected. So then, to the main part, for me, financeing. Richie said not to worry, Brandon is a great guy and will make this happen for me. So off to Brandon I go. Very likeable guy. Someone that is not all about money. He told me he can get the payments like I want. And he did! This was a great experience for me. So you, Richie and Brandon....I will be back for my next one in a couple of years. Til then, my friends will be sent to you all. I want to thank you all for everything you did for me. I took it for a long ride the other day, so enjoyable! I am so glad that Cronic Chrysler Dodge Jeep Ram is close by for me. Ya'll come see me, ya hear!Cathy MizeGriffin, Ga.

michele0913

Mar 22, 2013

As usual the sales experience was very professional from the beginning. Ritchie, Brandon, and Bill did everything they could to make sure my buying experience was as smooth as possible and I was happy with the deal. This is the fourth vehicle I have bought from Cronic, have went to other dealerships and Cronic by far exceeds them all with their friendly staff and great deals! I will never buy from another dealership!

courtw15

Mar 18, 2013

This was my first car buying experience amd it was amazing. I would highly recommend this dealership.they were so helpful and friendly. GREAT overall

d2wigfall

Mar 17, 2013

From beginning to end, I had a relaxed, stress-free experience. I will gladly refer friends, co-workers or family members to Cronic in Griffin, GA.

Joanna O

Feb 28, 2013

I went looking for a good used pickup truck and I looked at several dealerships in my area. I really hate buying a vehicle because of the games dealerships and car salesmen play. I must say my experience with Cronic GMC Dodge was great. They told it like it was and didn't play all the games and never once was I pressured into feeling like I had to buy a vehicle. Parker in finance worked very hard to get me approved with my we will call it challenged credit. Frank Boothe was the best! If you are looking to purchase a new or used vehicle hands down he is your salesman. I was kinda un decided as to exactually what I wanted and not once did Frank act like I was putting him out and try to hurry me thru so he could move on to the next sale. I felt like he was my personal salesman. He even helped me thru a spell of buyers remorse due to some sentimental issues with my trade. He stood in the freezing cold and talked to me like we where old friends and never once acted like he had somewhere else to be. If I had only bought truck from where I started my car buying journey (at Cronic) I would have saved myself a lot of undue car buying stress. So if your looking to purchase a vehicle Cronic is where you should go and be sure to ask for Frank Boothe and get Parker to work his magic on your finance side!!

Feman54

Feb 26, 2013

Both Richie and Bill made this transaction very easy. I have purchased several dodge vehicles from one of the big dealers in the area and when I left the dealership I felt like I was overwhelmed and unhappy with the transaction . After dealing with your staff I left with full knowledge of the details of the purchase . Since the purchase all promise made have been followed and the staff has gone above and beyond their response abilities . I will definitely will do further bussines with Cronic .

james scott

Feb 4, 2013

we went to the dealership to compare another Minnie van and this Minnie van was about what my wife wanted. so my wife decided to buy it , it looks great drives great and price was about right.

ninajodi

Jan 24, 2013

Was very pleased with the customer service with the purchase of our 2008 Dodge Ram 1500. Everyone was very helpful and pleasant. Love the truck so far. Get alot of compliments. Would recommend family and friends to purchase from you.

dantbrown

Jan 20, 2013

My wife and I have bought 4 cars from Cronic Chrysler Jeep in Griffin. Without exception, the service we received from the sales department as well as the service department has been outstanding. We moved away from Griffin for about 5 years and were never able to find a dealership in our area that came close to comparing to the service we were accustomed to at Cronic. We are back in Griffin now and one of the first purchases we made when we moved back here was a 2012 Grand Cherokee. We frequently speak to others about the excellent service that we have experienced at Cronic Chrysler Jeep.

LeisaBarnette

Jan 19, 2013

I was beginning to look at the smaller SUV class because I'm tired of driving a small car. I test drove the Escape, Rogue, Edge and Sportage but my husband wanted me to try the Compass as well. I wasn't interested in the Compass but did test drive the Patriot. I really liked it head and shoulders above the others. My intent was to also test drive the Tuscon but the deal on the Patriot was such that I decided to go ahead and purchase it. We have many Jeeps in our family but I've never owned one myself - they're all happy I've joined the fold. As an vehicle buying experience goes, this one was less painful than others I've had. The staff was very friendly and I would recommend Cronic to others.

craines175

Jan 13, 2013

Everything was great, from Jeffrey my salesman to the managers and credit department. All my questions were answered and I was given the best price and the best credit terms I could get. They even followed up with me the next week to see how things were going.

alannah

Jan 7, 2013

They are very friendly and not pushy, helpful, knowledgeable and the paperwork process was simple and quick. I've bought two vehicles from them and look forward to the next. I refer them to people I know and meet. Extremely friendly atmosphere.

bbr_nurse

Dec 26, 2012

They were helpful in finding a vehicle within our price range. We drove several makes & models before deciding which car to purchase. We are very happy with our car.

McLendon.phi

Dec 26, 2012

Great experience. Were honest and made me feel as if they were trustworthy. Frank wasn't pushy and made sure we understood exactly what we were getting. Brandon was most helpful with all of the required paperwork and forms. Will be sure to return for next vehicle and recommend to others.

MAXILUBE

Oct 26, 2012

The dealership is clean, they had plenty of trucks to choose from, and they have great deals on their RAM trucks . Also the sales person and his manager were very nice and easy to work with.

LoyalCustomer01

Sep 13, 2012

I don't remember the name of the person that I primarily dealt with,so I put the name of the person that I remember. Yes, I definitely had a fine experience there. I had to get four new tires, an expense that I didn't really have the extra money for, but they searched around and gave me a great deal on a set of tires that had to be ordered. They told me to come later the next day. The next day I arrived and my tires were put on in record time! I would definitely recommend this service department. They were very courteous and professionally prompt as well.

Alan and Diane

Sep 6, 2012

We found the vehicle on the internet,talked with Ritchie and made our deal. We drove from Alabama,Roll Tide,arrived to find H3 was just what we were looking for, Thanks, Alan and Diane Clark

Gselph

Jul 9, 2012

Can't say enough good things about the overall experience. From the initial phone dialog to meeting with Ritchie in person to the final finance arrangements.

NewCarBuyer99

Jul 9, 2012

My purchase experience at Cronic was outstanding. The sales team and management are very interested in providing a purchaser with all the product information and financing options available. Simple and easy to conduct business with Cronic. Fantastic delivery and vehicle setup after the sale. I would highly recommend Cronic for your vehicle purchase.Thank you.

elaney2001

Jul 4, 2012

We were searching for a comfortable family car. We own a Honda Odyssey and have previously owned a Chevrolet Venture and Ford Windstar. We were anxious to test drive the Town and Country minivan. Very delighted. Our saleman, Karl, was honest and helpful with us. He showed us other cars that we requested to look at and there was no pressure involved. It's like he new the Town and Country would sell itself. Karl was very knowledgeable and pleasant. We would recommend him and would return to do business with him again.

Kiwidodge

Jun 2, 2012

I was looking for a crew cab truck. Karl saw me on the lot and was very helpful in showing me the models I was interested in. I really liked that he was not pushy at all, and suggested a couple of alternatives in the same price range. I was looking at a Dodge Ram 1500 outdoorsman. I looked at the others, then left to consider. No pressure when I left, never said the old sales cliche "what can we do to get you in this today". I hate that and got that at the Chevy dealer across the road about one hour earlier. So the initial look was a good experience, with short test drive. I came back later that evening on my way to dinner with my family to show my wife the truck. Karl offered to lend me the vehicle for the night, so I accepted and transferred kid's car seats over and went on our way. The overnight drive sealed the deal. It allowed me to drive in my real world circumstances and to see the vehicle as I would typically use it. I still loved it, so went back the next morning with the view, if I get a fair deal on my trade in (jeep liberty diesel) and price, I will buy it. Karl worked with his manager, James, and we worked out a deal we were all happy with. So I bought a new 2012 Dodge 1500 Outdoorsman model, and so far, I love it. Also, Brandon in finance was great, and He helped me understand all the costs, and I ended up buying the extended warranty, which I would not normally do. Brandon made a couple of good points, and got a price on it that I thought was fair, so I bought it. I think it was a smart move, especially with all the electronics.Overall, a very good experience and I would recommend that dealer/sales team to work with.

elcid1942

Jan 24, 2012

I recently purchased a 2012 Jeep Wrangler Sahara from Cronic and was extremely pleased with the service I received and the vehicle I drove off the lot. As a first time Wrangler purchaser, I found the sales department to be very knowledgeable and extremely helpful in guiding me through the purchase and modification process. They patiently worked with me to pick the right options on my Jeep and gave me some great advice before ordering everything for me from the manufacturer. Additionally, I used their recommended aftermarket shop to lift the Jeep and install aftermarket wheels and tires, about which the sales staff also gave me loads of useful advice. The work was done well, and quickly, and I was easily able to finance it all into the initial car note.The staff seemed as enthusiastic as I was in building out my Jeep and appeared just as excited when it arrived. I found it refreshing to purchase from people like this and I wouldn't go anywhere else to buy a Wrangler (and I live in Atlanta, 45 minutes away). Furthermore, I couldn't imagine that any car buying experience would be much different at Cronic - attentive customer service, knowledgeable staff and a fair price!

rosesjeep11

Jan 10, 2012

The Jeep Team at Cronic is awesome! They worked with my budget and found the exact jeep I wanted. The customer service, follow up and follow through is top notch at this dealer. The are very much about customer service and community. Brandon, Eric, and Swag are very attentive to their customers. They listen to what the customer wants and then goes above and beyond to deliver. You will not be diapppointed buying a vehicle from these guys!

adsmithhh

Nov 17, 2011

I love everything about this hometown dealership! I wouldn't spend my time looking anywhere else but here. The salesmen are very friendly and will really work with you! I wouldn't trade my Jeep I bought from them for the world.

galerbrown

Nov 15, 2011

We recently brought our car over for an oil change and when we went to pick it up, a light was on in the dashboard and we were told we had to go get it checked out by the Service Department. Since our car is relatively new, 2006, we were dismayed. When the service rep took us out to the car and we told her about it, she suggested that it could be something as simple as the gas cap. She said that if we recently got gasoline, there might be a possiblity that we did not tighten the cap properly.Sure enough, we tightened it and 2 days later the light went off. She took the extra mile to talk to us about our problem and this really made the difference.We got a great price on the oil change, a thorough review of our systems and she saved us time and money. Whenever we need service, we would not hesitate to go to Cronic Automotive in Griffin with our Dodge. They were pleasant and helpful and went that extra mile to help us. I would also go there first when I am ready to buy a car. Great place!Gale Brown SandlerGriffin, GA

doodletc

Aug 31, 2011

worst customer service i have ever encountered....starting with service receptionist, service manager, all the way to dealership owner, wanda cronic. the sad thing about my experience with cronic today is that i have a long-standing friendship with wanda and her husband. i am a professional clown, and have entertained for their children, as well as for dealership events. wanda cronic has known me for decades, socially and professionally. that's why i was shocked at the treatment i received today at the cronic dealership. my pt cruiser recently had the engine replaced by a local shop. the shop owner recommended that i take my car to cronic so that the code could be changed to accomodate the new engine. the shop owner called cronic, told the service manager that he had replaced my engine and needed cronic to sync the code. service manager agreed and told shop owner to take car in to cronic for servicing. when shop owner made follow-up call to cronic today to see when car would be ready, a woman named lorna told shop owner that they refused to work on my car due to a bad debt !! shop owner assured cronic that shop would cover costs. then shop owner called to tell me of conversation with lorna. i immediately drove to the cronic service department to speak with lorna. i told her that i had never been to cronic for service; therefore, i could NOT have "burned" them (as she put it to shop owner) for an unpaid bill. she told me that the owner, wanda cronic, had been the one to refuse service to me....... wanda insisted that i had refused to pay for service in past. i called wanda cronic and told her that it was not possible because my car had never been there for service. she insisted that she remembered it! she said she would check her files and call me back. i had even told her that service manager had to enter personal informantion, vin #, etc. this morning because they had not serviced my car before. wanda called back, told me that she had no service record for any of my vehicles (duh). then, rather than apologizing for her accusations, she told me that the reason she did not want to service my vehicle is because i had bought the car from another dealer. she said that she realized i had gotten a much better price at the other dealership; but that i had shown no loyalty to cronic. she became agitated and told me that "nothing good would come of this" if cronic scanned the code. i told her that there were other dealerships. i remained calm; but told her that the one good thing that had come out of this encounter is that she might learn to check her facts before she accused a potential customer of running out on a bill. she told her service dept that i was a bad risk. she told the other shop owner (who will never again recommend cronic) that i had "burned" them by not paying my bill. then, when she found out that i had no service history with cronic, she yelled at ME. i will NEVER do business with cronic. i will tell everyone i know NEVER to do business with cronic. when the owner lies, you can bet the entire institution is rotten. worst customer service i have ever encountered....starting with service receptionist, service manager, all the way to dealership owner, wanda cronic. the sad thing about my experience with cronic today is that i have a long-standing friendship with wanda and her husband. i am a professional clown, and have entertained for their children, as well as for dealership events. wanda cronic has known me for decades, socially and professionally. that's why i was shocked at the treatment i received today at the cronic dealership. my pt cruiser recently had the engine replaced by a local shop. the shop owner recommended that i take my car to cronic so that the code could be changed to accomodate the new engine. the shop owner called cronic, told the service manager that he had replaced my engine and needed cronic to sync the code. service manager agreed and told shop owner to take car in to cronic for servicing. when shop owner made follow-up call to cronic today to see when car would be ready, a woman named lorna told shop owner that they refused to work on my car due to a bad debt !! shop owner assured cronic that shop would cover costs. then shop owner called to tell me of conversation with lorna. i immediately drove to the cronic service department to speak with lorna. i told her that i had never been to cronic for service; therefore, i could NOT have "burned" them (as she put it to shop owner) for an unpaid bill. she told me that the owner, wanda cronic, had been the one to refuse service to me....... wanda insisted that i had refused to pay for service in past. i called wanda cronic and told her that it was not possible because my car had never been there for service. she insisted that she remembered it! she said she would check her files and call me back. i had even told her that service manager had to enter personal informantion, vin #, etc. this morning because they had not serviced my car before. wanda called back, told me that she had no service record for any of my vehicles (duh). then, rather than apologizing for her accusations, she told me that the reason she did not want to service my vehicle is because i had bought the car from another dealer. she said that she realized i had gotten a much better price at the other dealership; but that i had shown no loyalty to cronic. she became agitated and told me that "nothing good would come of this" if cronic scanned the code. i told her that there were other dealerships. i remained calm; but told her that the one good thing that had come out of this encounter is that she might learn to check her facts before she accused a potential customer of running out on a bill. she told her service dept that i was a bad risk. she told the other shop owner (who will never again recommend cronic) that i had "burned" them by not paying my bill. then, when she found out that i had no service history with cronic, she yelled at ME. i will NEVER do business with cronic. i will tell everyone i know NEVER to do business with cronic. when the owner lies, you can bet the entire institution is rotten.