Used Cars for Sale at Cronin Kia in Harrison, OH

dpaugh

Mar 5, 2015

I felt no pressure and that I was treated in a honest manner by Mike Monroe. A Car purchase is not my favorite pastime but Mike made it very smooth & tolerable.

Pam

Dec 29, 2014

My husband and I purchased a 2015 Kia Optima LX from Mike Monroe. It had been a while since we purchased a new vehicle and we thought "here we go". The sales experience is not at all what we expected. Mike was patient, extremely knowledgeable and we never felt pressured to purchase the car. I remember one thing he said "I am not here to just sell you a car, I am here to find the right car for you." And he did just that! Mike went above and beyond- staying past his shift to see the deal through by showing us how each feature of the car worked. We love our new car, thanks Mike!

siesta1956

Oct 1, 2014

Purchased a 2015 Sorento - Mr Monroe was very helpful during the purchase , the problem is the bait & switch that is done after you are quoted a price, At first you are told you will get the total care package free -if approved by the manager ? During the purchase they also push a extended warranty & does not explain that there is a deductiable on the extended warranty..During the finance of the suv I was rushed to sign papers & felt like I was not getting honest answers to my questions . The whole process was a typical car dealer experience , I would not recommend due to the Bait & Switch tactics they use to make you think your getting a honest price The extended warranty is not a very good thing to buy , many loop holes in the warranty & the cost depended on what they can sell it to you !!

rjcappel

Sep 3, 2014

I came to cronin after shopping all day. They really handled me very well even though I was super cranky. Mark had evening fine in a timely manner, and I drive away in my new soul I'm a matter of no time!

pquafisi

Jul 29, 2014

MY HUSBAND AND I HAD DECIDED THAT IT WAS TIME TO PURCHASE A NEW CAR WE HAD LOOKED AT SEVERAL BRANDS AND THE KIA SORENTO SLX WAS OUR TOP PICK. I SEARCHED SEVERAL DEALERSHIPS FOR A CERTAIN MODEL AND COLOR. THEN I FOUND ONE ONLINE AT A DEALERSHIP THAT WAS ABOUT 2 HOURS FROM OUR HOME THAT IS WHERE WE HAD THE PLEASURE TO MEET MIKE MONROE HE WAS PROFESSIONAL AND EFFICIENT FROM THE FIRST DAY WE MET WITH HIM. HE DID NOT PRESSURE US IN ANY WAY HE ANSWERED ALL OF OUR QUESTIONS AND WE ARE VERY HAPPY WITH OUR NEW SORENTO. THE SERVICE WE RECEIVED AT CRONIN KIA WAS EXCELLENT..

abbylynx

Jul 23, 2014

My husband and I purchased a 2014 Gray Titanium Kia Soul from Mike Monroe. Mike is exceptional and truly for the customer in finding the right vehicle and price-option package for his customer. He listens to what his customer wants and is highly organized about the various Kia cars. He totally explains in simple langauage the features of the car as well as giving his customer a tour of the car dealership from service, parts, and finanacing. It is truly obvious that Mike loves people and selling cars. He has a passion for his job and enjoys what he does for a career. We had been to 2 other Kia dealerships and had felt high pressure from their sales people to buy before we were ready. Mike never pressured us or tried to rush our decision. He respected our personal decision making boundaries and said he was just here to show us his product and educate us: the rest was up to us! As a result, we purchased our Kia Soul from awesome Mike Monroe. Cronin Kia is blessed to have Mike Monroe on their sales team.

marymcrosskey53

Jul 7, 2014

Mark was so wonderful and laid back in his approach. Highly recommend him for anyone looking to purchase a car!!! The price was great and he held our hand throughout the entire car bung experience!

marymargeretmcc

Jul 3, 2014

Mark was the most helpful and informed salesman I have ever worked with. We got a great deal and never felt pressured into anything. He was very patient with me as I was very difficult to work with I'm sure. He understood my needs and was able to find the perfect car for me and my family!!

lilxbitxx

Jun 30, 2014

Mike Monrow was our sales person we highly recomend him to everyone looking for a car or truck he isihighly helpful and friendly Thank you Mike Monrow We will use you anytime , mike Monrow& Susan Murphy

hollyjean1

Jun 19, 2014

The reason I gave the review that I did was because I was highly satisfied with how helpful Mike was with picking the car that met our needs. He was easy to talk to. He didn't pressure us which was appreciated and why we came and bought from him. He did a great job.

dg3393

Mar 1, 2014

This had to of been the easiest transaction that I have ever been a part of. I never felt pressured at all. Mike made everything hassle free. He even paired my phone for me. I will be back for sure.

lindm82

Mar 1, 2014

Mike and Rich were honest and treated me with respect the whole time. It felt like I was buying from friends and will recommend them and Cronin Kia to everyone.

dressmj

Feb 1, 2014

It was time to turn in or buy my leased vehicle. I met with Rich Underwood who understood what I thought I wanted...was going to buy my 2011 Kia Soul, he showed me options on the new one (no pressure!) and gave me time to think about it. As it turns out, I leased a brand new Kia Soul and it was a flawless, seamless experience. Cronin is my service and parts dealer. They take care of all my vehicle needs, plus the people there are always friendly and helpful. No question...I will return to Cronin Ford/Kia for all my vehicle needs.

tgabbard

Jan 14, 2014

I am completely satisfied with my experience at Cronin Kia. I dealt with Richard Underwood as my salesman. He was very kind, knowledgeable, and honest. He made me feel like more than just another customer. I would recommend him and Cronin to anyone! Tony also was helpful and got me through the paperwork process in a timely manor. Thank you! I love my car!

srboland

Dec 30, 2013

Mike Monroe was the easiest salesperson that I've ever worked with. His patients in dealing with my wife and I, when we weren't sure what we wanted to do was gratifying. He answered all our guestions and put our mind at ease in knowing the decision we made was OUR's and not a high pressure salesman's we would regret later. Mike was not just another salesman but more like our friend next door. Thanks to Mike and the rest of the staff at Cronin, the hassel of buying/leasing a new car is a thing of the past. Thank goodness!

paulhurd

Dec 3, 2013

I worked with Richard Underwood to find the car the best fit my needs. He was very friendly and helpful throughout the entire process. I would highly recommend Cronin Kia and Richard Underwood to anyone who is looking for a new car.

luvpurple

Dec 3, 2013

Mr. Underwood was extremely helpful in assisting me in choosing the best Kia Soul to fit my needs and at getting the price I needed in order to purchase my dream car. I have wanted the Soul for a year now and didn't think I could afford it, he made it possible for me to buy. He also made it possible to get the color I wanted. He was extremely polite and friendly and offered to help me anytime I need him in the future. I was also very surprised how fast he was able to complete everything in order to buy it that night!!! I could not have asked for a better customer service than Mr. Underwood provided. I will certainly highly recommend him to anyone that might be interested in purchasing a Kia. Mr. Underwood also went over the whole car and showed me how to use everything and what the function buttons were that I was not familiar with, and he showed me how to adjust the head support to fit me. I am very happy with the service and with my new dream car. By far the best service I have ever experienced in buying a car. If I were to grade him, it would be the highest of excellence, A++++++++++++++++++ Thank you, Sandra Miller

larrybetz

Sep 26, 2013

I went to the dealership looking at different options, not really expecting to purchase anything. I got such a great deal from Rich that it was hard to say no. I am very happy with my optima, and would highly recommend Cronin Kia, and Richard Underwood.

Vicfox

Sep 8, 2013

Great car buying will send every body I know ricks way I love car and plus they even give free oil changes customer for life

Brittany Babcock

Aug 1, 2013

Had a great experience with Rick as our salesman. My brother and I both got new cars from Cronin in the same week & couldn't be happier with our vehicles. Thanks for making it a smooth process despite my crying infant!

markxtn

Jul 17, 2013

First thing, I'm giving this review to Rich who happens be the sales person who accommodated me from the start. I'm giving him GREAT rating on customer service, friendliness and overall experience due to the facts that:1. He was there from day 1, making sure that I know everything I need to know about the car2. Helping me along way in dealing and finding ways to do the financing3. Explaining the entire process of buying a car here in the US (as I'm from a different country)4. Answering every bit of question I have (may it be during the purchase process or during the initial service process)5. He was also very conscious about my time and worked with me all the wayOverall, he is a very nice guy, knows a lot about the car and I appreciate all the help he has given me so I could get my first car here in the US.Second and last thing in this review is the dealership, I rated them via the quality of work and price. For quality of I gave them good rating as I did my first service with them 5 days after I got the vehicle, they did what was originally planned for however missed on cleaning the parts i requested as an additional request. I also may have expected for them to clean the interior because I thought it is part of the service but it seems that they missed some areas as well but that is still acceptable. After I got the car back, I notice a tiny ding and told Rich about it and good thing he immediately told me that they'll fix it up on my next service schedule, i also found another small ding which was pointed out by my friend (which we believe may have been covered by the applied valuguard so will have to bring it up next time). Overall, the service so far is good, I'll know more when I bring my car for service next time. For the price, I am giving the dealership a good price as after the transaction when I tried to compare prices and found out that there are few dealerships that has lower cost for the same car (and features - considering the car I got already has mileage used already due to being used as a demo unit). However, I'm still rating them as good due to the aforementioned above plus they made it possible to work out a deal with the financing to sort my situation and it's well enough to give the a good rating. Overall, I will certainly recommend Cronin for my friends or anyone thinking of buying car and definitely do reach out to Rich as he's a great sales person to work with. Big thanks!

aseitz62013

Jun 30, 2013

very good dealership with very good program thanks rick huber went from kia optima to kia soul which i love very much with my tinted windows

Kristeng16

Jun 30, 2013

I enjoyed going to this dealer to get my new car. Rich was a great guy who helped me out as much as possible with my choice. I was leery about getting a new car because I was trading in my first car. I had a mustang so it was a hard choice to switch out of it. Rich gave me the facts on the Kia and showed me how to set everything up so it made the decision a lot easier for me. I'd highly recommend this store for the purchase of a new or used car.

Lking123

May 31, 2013

Super friendly, understanding, would refer anyone to this dealership. We bought our last vehichle here 2 years ago as well and the finance person even remembered us. I had a spot on my seat and they worked hard to correct the problem. I thought I had a problem with my tire light coming on right after I bought it. Frustrated I brought the car in and the car had a nail in the tire, the fixed it on the spot.

tab0620

May 23, 2013

Rick was very easy to deal with, and he didn't pressure me. I was able to explain what I wanted, and how much I wanted to spend. He listened and told me what he had available. I am very happy with my Kia Sorento.

jb2013jb2013

May 2, 2013

This was the greatest experience buying a car ever! Mike was super salesman that was real and not pushy.If you want a new or used car at cronin kia or ford you should ask for mike monroe!

Stitzemm

Apr 29, 2013

My wife and I went to Cronin Kia to look at several models of compact/midsize cars for our growing family. We met Rich Underwood in the parking lot who listened to our questions and concerns and made a couple recommendations to us. After going for a test drive in a brand new Kia Soul, at Rich's suggestion, we knew that it would fit us best. Cronin's prices and variety of inventory made our decision even easier. Rich helped us out with the price and fine details of our decision. We walked away the same night very happy customers. In fact, we were so satisfied with my wife's new car, I went back to Cronin 4 days later and purchased a brand new Kia Optima myself! Again Rich was extremely helpful in explaining the different trim levels to me and the great packages the Optima's have available. Again I walked away from Cronin Kia a very satisfied customer and have been recommending the dealership and Rich's name ever since. I'm comfortable in saying Rich and Cronin Kia has made two lifetime customers and friends.

lindaandjim

Apr 9, 2013

Last September we purchased a new Kia Rio Hatchback for me to drive back and forth to work. The money I saved in gas was almost enough to make the payment, instead of driving my gas hog van. So when my husband needed to replace his truck for the same reason,with a fuel efficient car, we went looking for him a car. After searching several dealers, we went back to Cronin in Harrison because of the great value I had found. We were able to find something within our budget, and one we were excited to own. Looks, value, efficient, great service and free oil changes, made us very pleased with our decision to buy at Cronin Ford/Kia in Harrison, Ohio.

kbenji

Mar 29, 2013

Overall I had a very pleasant experience purchasing my new Kia. I knew exactly what I was looking for. Rick contacted me by email spoke to him the next day and test drove the car! He had everything ready when I arrived to test drive the car, no pressure to buy and he was very friendly and answered any questions I had. 2 days later I was driving my Kia home! I had a sunroof installed they gave me a loaner car to use and Rick even stayed late so I could pick my car up.Would definitely refer Cronin Kia to friends.

robertsd49

Mar 20, 2013

Mr. Monroe and I did most of our communication via email, my choice. He was friendly and very personable once I went to dealership to finalize. I conveyed up front our wishes in a new KIA, and Mr. Monroe met each of our wishes. Once at the dealership, Mr Monroe was busy with another customer, one of the other salesman came over and engaged me in a conversation, basketball and baseball....He kept me occupied for the short wait.Mr. Monroe insisted that I take the car on a test drive and explained that he just didn't feel right if I didn't and later found a problem! Once the financing was complete (painless and professional), Mr Monroe escorted me to the car and explained the different features within the new KIA.Most of all, I was in an extreme time crunch to complete the transaction, Mr. Monroe was able to accomplish and still make me feel very comfortable.The follow-up after the sale has been beyond what I would could call "normal salesmanship". Almost to the point we have a "new" friend and would not hesitate to recommend not only Cronin but Mike Monroe to family or friends.

williewilbur13

Mar 6, 2013

I would like to say that Mike Monroe was great in the way he assisted with the purchase of my 2013 Kia Soul. he worked with me on the down pymnt and helped with the Wells Fargo loan program with a good rate being a recent individual going through divorce and bancruptcy. I felt like he was really trying to help and that was great being in my present financial status. I definately will be a repeat customer this is the way I will be treated. Thanks Mike, and thanks Kronin Kia! Sincerely, Bill Smith

dcurran1943

Mar 4, 2013

Awesome experience. Mark was no pressure and walked us through every step of the sales process. Back in a month for a soul for my wife. Mark is the only salesman I will buy from.

Sfricke

Jan 29, 2013

I read the ratings here ahead of time but was overall disappointed with the customer service I received. I liked the staff there and they were nice enough..just didn't feel they worked for the sale when clearly I was ready to buy. I was told there wasn't another car like I wanted within 400 miles.. however I found the exact car- Color, style etc with less mileage within 30 miles. Not sure how that happens?? I ended up purchasing from another dealer and feel as if I got better customer service there.

nickcm

Nov 16, 2012

I went into the Kia dealer because I had already done some research online and it was time to test drive. I had been emailing with Mike and he met me one evening on my way home from work. He had me test drive the car and then sat down with me and we went over the options on the car and we started the financing process. Because it was late in the day, we had to continue to the next day because we were not getting approvals back from the banks. So Mike called me the next day and gave me an update and we were able to get the deal done the next afternoon and I went home with a new car! Mike was awesome...he's so calm and easy to work with. He doesn't give you any bs...just says it the way that it is. He also had a no pressure attitude, which was a welcome change from so many other salesmen that I had met. I recommend to anyone that is looking for a new car...go see Mike!

gordie

Oct 18, 2012

I was pretty sure what kind of car I wanted as my next new car but was apprehensive about going to a dealership due to some of the bad experiences I've had in the past. I pulled into Cronin's Kia lot and was met by Mike.He was very friendly,knowledgeble and did not pressure me.I was able to testdrive a vehicle and made up my mind to purchase.I returned several days later,with my wife,to purchase the car and again was met by Mike.Even though he was very busy,he took time to make sure I was taken care of.He introduced me to Chuck, that did some of the paper work,then to Nick and to Jeramy.The sale was wrapped up in about 90 min.Mike met me after the paperwork was completed and apologized for not spending more time with me.Mike suggested that that I return,at my conveniance,to make sure I understood all the features of my new Optima. I returned the next day with a few questions.Mike took all the time I needed to explain all the features. Chuck even came out to say Hi.Jamie called to welcome me to Cronin. I will definetly reccommend Cronin to my friends. This was the best car buying experiance I've had in my 69 years.

shelleyanne1

Oct 1, 2012

I purchased my Sorento in March of this year. A positive experience. My friend Rosie was in the market for a vehicle. She began looking at used cars. I coaxed her to look at a new vehicle. Interested in a SUV we went straight to the Sportage. We went back to Cronin on 3 or 4 different occasions. Today she made her purchase. Made an aewsome deal with a great guy. NO PRESSURE. Thanks Mike for all you do. I look foward to my future with CRONIN (^-^).

guethlein

Oct 1, 2012

Mr. Monroe was very informative and did not pressure me into anything, he took histime to explain all details. Extremely friendly and knowledgeable. Mr. Monroe alsoadvised me to always come back to the dealership if I had questions that the manualwasn't making sense to me. He introduced me to the Service Department and Staff. I must say, that has never happened to me before and I felt a lot more comfortableknowing where to go. I enjoyed working with him and will refer friends and familyto him in the future. It was a great experience!

marksman

Aug 30, 2012

I saw an ad for Cronin Kia on television and just had to see if I should buy a car from this dealer. Not something I look forward to doing at all!Mike met me on the lot, and surprize he was just a normal guy trying to help a normal person find the car they wanted to buy. Mike was great, I mean really GREAT! I had the best experience buying my car, at Cronin Kia!!! Really I did. The paper work was done fast, they gave me free oil changes for as long as I own my car!!! I will go back to Mike because it was easy... he took care of me and gave me his personal cell phone number incase I had any questions.Thanks again.

CincyMel

Aug 27, 2012

My husband & I wandered into Cronin KIA one Monday afternoon looking to replace his 6 year old VW Passat. We looked around the lot, found what he liked, then spoke with Mike Monroe, the best salesman I have ever dealt with when buying a car. Or any situation for that matter. Obviously he is there for a paycheck. BUT, he never made you feel that way. We knew he was there to do whatever he could so that we went home with that car. Our experience was so great that 5 days later, we went back and traded my 2011 Jeep Patriot for a new Optima. Again, Mike did everything possible to be sure we went home with that car. After signing the papers, he was very thorough when going over all of the features on both cars. Every person we encountered on the KIA & Ford lot was very pleasant. It's very obvious how customer oriented both dealerships are. They have guaranteed that we will drive the 50+ miles back to the dealership to purchase our next cars. I must add that we pass many dealerships closer to our house, but the experience at Cronin was so nice, that we will drive those extra miles. Thanks Cronin & especially, Mike.

simpkins161

Aug 23, 2012

I hade a great experience with Ed. i went to get an '03 dodge neon but the transmission blew in it. so Ed put me in an '06 kia spectre which i love and for the same price as the neon. Ed really knows how to put customers first. i am really happy that i decided to go with conin kia for my very first car and am greatly pleased with the customer service i received from Ed. because of Ed i don't think i will ever go to another dealership.

emibgsu

Jul 12, 2012

Mike Monroe was excellent to work with. Very friendly, non pressuring, and seemed like an all around genuine guy; not your typical sales man out to make a quick buck. I would highly recommend buying a new car from Mike Monroe. He is an outstanding sales rep, too the time to go over every feature with me, was able to exceed my expectations when it came down to "crunching numbers", he will be honest with you, and will treat you like any customer on a car lot should be treated. Thank you!

Eckert44

Jul 2, 2012

I visited Cronin Kia simply to test drive a Kia Optima and check out the amazing sale I heard so much about on TV. I was very pleased with my salesman Mike. Not only was he knowledgeable of the product, he trusted it enough to allow his wife to drive the same model. Mike took the time to explain the features of the vehicle to me prior to my test drive so I would not miss a thing! I found him to be very honest and forthcoming with information, he answered all of my questions and more to ensure I was comfortable in moving forward with this purchase. Being up front with Mike about my previous experiences at car dealerships allowed us both to cut right to the chase so I able to walk away happy! Mike stayed with me after closing to ensure I was comfortable in my new car and familiar with all of the technology. It was very refreshing working with someone who listens to what you want, is as honest as they can be about what they can do, and works hard to make sure you are where you want to be at the end of the day. It was a pleasure working with him and I could not see myself ever purchasing another vehicle from any other sales person. He is a true professional!Tony in Financing was also great. His suggestion of Smart Pay was a wonderful idea and will make things so easy moving forward.

rmfreeman1

Jul 2, 2012

i feel the salesman was very knowledgeable knowing his cars and features and pricing. he was very friendly and helped so much with choosing the right car for my son. we would definately reccommend him to friends and family and the dealership. there are pretty many cars to chose from and even if we come in and saw a car at another dealer we could have it delivered to this dealership. thanks

huber.k0

Jul 2, 2012

Very knowledgeable of his cars. Very helpful with choosing of a car and the financial aspect of purchasing a vehicle. I definately would recommend him and the dealer to people

kresser74

Jun 25, 2012

Michael was very helpful and working hard to meet the price I needed. He also stayed late to make sure I was taken care of.

delandcarla

Jun 20, 2012

Why would you buy a Kia from any other dealer? That is all that needs to be said about this dealer and salesman. That was the absolutely easiest, no pressure car purchase I have EVER been involved in. Michael was awesome, that says it all. I will no doubt buy again from there, or where ever Mike is working if he not there.

only1l

May 25, 2012

I would like to say that I have bought many cars in the past, and I have not had a more easy going experience then I had dealing with Cronin Kia and with Mike Monroe my sales person. He made everything simple, easy and met all my needs & expectations so that I could get my dream car of a Sportage. He was awesome. Made me feel like he genuinely cared about me and my car buying needs. I appreciate that and will recommend him and Kronin to all my friends. Thanks again Mike!!! Michele Quatman

composter

May 5, 2012

I bought a Kia Optima, Michael Monroe was most knowledgable and most pleasureable to help us with our purchase....the dealership was friendly and will share with our friends ;-)You should check these guys out for a new Kia, And Mike Monroe was great to work with!

Laffenguy

Apr 3, 2012

Jason went above and beyond to help us get a new Sorento. I had a very unique issue to work thru as my wife and I were in 2 different states and had a engine from Kia corporate to be installed in our old Sorento. Jason and me worked out all the details so when my wife showed up, all she had to do was sign the paperwork. Jason took my wife thru the equipment on her new Sorento and he even programmed her cell phone into the stereo. Very painless process for my wife.My only complaint is with the service department. Kia corporate was providing a new engine for the vehicle we had, I had to pay for the labor. The initial quote for labor was approx $1200. 2 days later I get a call saying the way the engine is delivered will increase the labor to $3,400, more than double the original. Based on Cronin's labor price of $89 an hour, that is 40 hours of work. It does not take that to change out and engine. When I explained that to the service department, he had a take it or leave it attitude.

shelleyanne1

Apr 2, 2012

I went to Cronin looking for a new vehicle because I was referred by my sister in law and her positive experiences. The evening I went looking the dealership was closing for the night. Rick and Justin were so good and patient. Certainly not in a hurry. Both were positive upbeat and friendly. The experience I had with Cronin was awesome. No one was pushy overbearing and did not call me every night wanting me to buy. I appreciate that. I purchased a Sorento and I am extremely happy. I look foward to my future business with Cronin.

quinlaoch

Mar 7, 2012

Both Nick and Mike were incredibly helpful when I was looking at buying a new Kia. They were patient and friendly in answering my many questions, and I am so happy driving my new Sportage. Definitely the best straightforward, comfortable car buying experience I've ever had. Thanks guys.

mikamon111

Feb 3, 2012

I called the dealership looking for an Optima, Mike Monroe was very easy to talk with an very informative. My visit to the dealer was great! We found the Optima we liked and decided to lease. Mike was able to answer all of our questions and we got great deal!! I give them all 5 stars... What a good place to get an awesome car.