Used Cars for Sale at Crossroads Ford Of Fuquay-Varina in Fuquay Varina, NC

Krystle Anderson

Aug 8, 2016

Dave Gargano did a great job helping us find a dependable family car!!! Thank you !! Love it!

Amanda Chauncey

Aug 7, 2016

I purchased a 2016 Ford Escape in July and have been very pleased with everyone at Crossroads Ford! They have been very nice and helpful!

Susan Wienholt

Aug 6, 2016

Fast service,timely. Great service. All good. ,,,,,,,

Matt Kelly

Aug 5, 2016

I brought in my Mustang GT for a tech issue. The Service Staff immediately greeted me and got my car moved into the shop for the review (they also protected the floor mats prior to entering the vehicle). I tok a very comfortable seat in their waiting room and within 30-minutes I had a Service Staff representative explaining what they found. My car was back in my hands in very short order. Friendly, knowledgable, fast. This dealership will get all my Ford business.

Dale Dixon

Aug 5, 2016

The staff was very courteous, and attentive to what concerns that I may have.They made recommendations on what other things might need to be replaced. My overall experience was very good!

Thomas Crudele

Aug 4, 2016

My initial contact was via the internet with Larry the sales manager. The price he gave me was $1200 cheaper then a similar ford transit at Crossroads Ford in Cary which confused me since it is a sister owned dealership. In any event I chose to conduct my business with Crossroads in F.V. since 1) the price was much cheaper and 2)your people called me back and communicated constantly via email so I felt that they wanted the sale which they ultimately got. Chris the salesperson was the salesperson and helpful and knowledgeable before and after the sale. I would highly recommend my friends and family to Chris!The only negative I would have is that the start to finish of finalizing the sale was to long and drawn out. The overall process once I agreed on a price took 2-2.5 hours which far to long especially since I did not have a trade in and paid in full with no financing. Once I did get to see the finance manager Jan all went smooth and he was also great to deal with.Thanks all!Tom Crudele

Bobby Hamilton

Jul 29, 2016

I had a very serious problem with my c-max. I worked with Tori and she was able to get the car repaired by my insurance company with very little cost to me she also spent a great deal of time working to ensure my car was right I was billed correctly and it was done quickly. She talked to me several times to let me know what was happening. Tori is am asset to your business, I was very dissatisfied with my car it had only 67000 miles and the transmission went out. This left me considering never buying a new ford again this was my third new ford in a row and fourth overall. Tori's actions to help me have made me put ford back into consideration for my next new car.

Gary Hill

Jul 25, 2016

I love Crossroads from Sales to Service. I will always buy my vehicles from Crossroads Ford in Fuquay.

Marvin Hicks

Jul 19, 2016

I called and was on hold for 5 minutes with no one answering from service to say anything. So I drove there and walk in there were three advisors there two had customers the third was on the computer, got up walked by me walked out toward the service department came back by me walked into the showroom came back in and sat down and not once did he say a word to me. Not the type of service or recognition that one would expect.

KeithCinNC

Jun 27, 2016

They are no pressure alright.... stopped in to have my vehicle appraised and asked them to let me know the number, as I didn't want to sit around all day. Took almost 2 weeks after repeated calls/emails and even having trying to contact the general manager. In that time I had already looked at vehicles at another dealership and they appraised my vehicle at $5,000 more than the number Crossroads finally came back with. Not sure if they didn't want to deal with me because I receive supplier pricing or because they didn't want my vehicle.Not worth your time.

Ronald Landreth

Jun 27, 2016

We purchased a F150. Our salesman Bill Moore went above and beyond to meet our request and get us in the truck we wanted.

Kim Zak

Jun 26, 2016

The dealership staff have been very good to upholding a good quality service and also standing by a quality product. We are happy to be working with crossroads ford of fuquay to resolve our current issues with our edge.

Tom Rains

Jun 23, 2016

Service was excellent as is the usual case. I did not have to wait very long (approx 1.5 hour) for the oil to be changed, tires rotated, and cabin filter replaced.

Barry Fogal

Jun 16, 2016

Mo was very help full, and staff was very professional and liked the paper work system on computer. Lot easier.

Jack Hurley

Jun 11, 2016

It was fast and professional service as usual. Never had any issues with repairs on any of my vehicles.

Brenda Smith

Jun 10, 2016

I have a 2014 ford escape that need servicing. The staff was very friendly and helpful. I love the fact that my car was finished quickly. I didnt have to wait all morning. I told all my co workers about crossroads ford of fuquay staff is superb.

Smitty Locklear

Jun 7, 2016

I have always had excellent work done by Cross Roads. Staff was knowledgable and friendly.

Jerry Mobley

Jun 3, 2016

The staff worked diligently to find the vehicle we desired including color and trim. The vehicle was in South Carolina, so they sent a driver down to pick it up. As they attempted to meet the deal with one they had on the lot, it became apparent that with the MSRP of available vehicles, they could not meet the deal. As my hopes and excitement increased looking at what was on the lot, it was quickly deflated with the numbers that were presented. I wished they would not have gotten my hopes up if they weren't going to meet the original deal.We are satisfied with the vehicle we purchased, even if we did have to wait a few days to pick it up.

Peter Terrell

May 31, 2016

All the work requested was completed and the percentage of discount was given me for the coupon I had. I would like to have been told how far off my alignment was but I noticed the car handles better.

Sherry Strickland

May 28, 2016

Both Larry and Chris went over and above to provide me with everything i needed and requested. They were able to give me the price I was satisfied with. Their customer service was excellent and I never felt pressured to purchase. I'm enjoying my new 2017 Ford Escape. The only thing I can say that is a negative is it time it takes for the finance part of it but that's because people need to make decisions. Thank you for all your kindness. Kind regards,Mrs. Strickland

Martin Saunders

May 25, 2016

I bought a 2016 Ford Mustang Ecoboost at Crossroads of Fuquay and had an excellent experience. The salesmen were well informed, friendly and genuine. The entire staff and experience went extremely smoothly and I had no issues at all. I would (and will) certainly recommend family and friends to use this dealership. I am extremely pleased with my purchase, and would buy again from them in a heartbeat.

Edward Adams

May 23, 2016

Got a F-150 super cab XT and love it. Service was perfect and everybody went the extra mile to make sure we were happy!

James Gold

May 22, 2016

Got me in and out quickly and very friendly people to deal with. Thanks!!!!

Teddy Crider

May 22, 2016

Great staff. Quick service, High Quality. Will continue to go there for all maintenance.

Elizabeth Lewis

May 20, 2016

My years of experience with this location has been excellent. The staff welcomes the customer immediately. The service is always prompt and efficient. They make you feel welcome and appreciated for your business. Couldn't ask for any better.

Baby Girl

May 19, 2016

I explained the problem that I was experiencing with my vehicle. The staff was very helpful, explaining the steps to be taken to make a proper diagnosis. I had to leave my car and arrangements were made to take me home. I was contacted the following day and was advised that the part needed had been received. The work was completed and an explanation was provided. The staff was friendly and willing to help. Thank you very much!!

James Jourdan

May 19, 2016

Staff and Service completed was excellent.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Eric Derosa

May 18, 2016

This dealership always provides friendly, professional service. Its always a pleasure.

Leonard Vaughan

May 17, 2016

I was pleased with the service, the friendly people and shutter driver, i spent 1256.00I was disappointed the new tires were dirty, i know the car was not clean. A car wash would have been nice or at least clean the tires and wheels.Maybe that should be included in a certain services or amount spent?My wife is pleased the way her car drives and brakes and rides better.

Jack Westmoreland

May 14, 2016

Very easy to work with. All work was completed in a resonable time.

Timothy Manton

May 13, 2016

Easy purchase process. Looked at both new and used Expeditions before deciding on the 2016 Expedition EL. Sales person was very helpful in determining the right vehicle and options. Business staff was prepared and the paperwork process was straight forward. I would recommend this dealership and sales person to anyone.

Travis Riddick

May 11, 2016

I purchased a Ford F150. The service was excellent and the staff was outstanding. No complaints.

Barbara Couch

May 11, 2016

Service there is always outstanding, that's why i keep having them to my service to my 2014 Edge.

Michael Hepler

May 10, 2016

I had a great experience , they located a metal skid plate for me and installed it on my F-150. I drive off road with work and was concerned to learn that the cover plate was a Hard Type of card board. They had some that they take off to convert the FX trucks and sold,me one at a good price. good folks doing good work I'm grateful !

Gwen Wilson

May 10, 2016

Nice place to go for oil changes. Never have any problems.

Thomas Jackson

May 10, 2016

Clean and comfortable waiting area. TV refreshments and the waiting area is not confined to a stuffy room. It is out in the open and very pleasant.

Ann Casscles

May 10, 2016

Went in for first checkup. Very efficient and courteous.

Rhett Mcpherson

May 10, 2016

So pleased Maintenance was able to work me in for my first-ever servicing.

Jerrel Howton

May 10, 2016

Good experience. Elias had truck in on time and out earlier than planned.

Ray Russell

May 8, 2016

2015 Ford Escape, first service. I had a 3pm appointment but found that I had some free time prior, so I called the dealer and asked if i could take the vehicle in earlier and they said they were busy but i should bring it in so I did. The advisor wrote everything up took the vehicle, showed me to the lobby and pop-corn to wait. While doing their multi-point checks they noticed a nail in the right rear wheel so they took the wheel off and patched it. All-in all it was pleasant experience. I should have bought the vehicle from them instead of driving to Capital Blvd. I would highly recommend them as my co-worker had recommended them to me. Ray

Charlene Smith

May 6, 2016

Service was excellent and staff was very helpful. Pleasant experience from beginning to end.

Terry Kruger

May 6, 2016

I purchased a 2016 F150 and I love it. The sales person was honest and caring to talk with and very honest with the numbers.The finance guys were fabulous they worked very hard to get me the best deal. In fact, I signed one the night I bought the truck and got a call from them that they had found a better deal for me!!!

Patrick Mccarthy

May 6, 2016

Excellent customer service. Provided home pickup for overnight repairs.

Donald Anderson

May 6, 2016

Service at Crossroads ford in Fuquay varina is ALWAYS excellent. They are the best group of service personnel I have ever experienced...competent, attentive, courteous and a pleasure to work with. Don Anderson

Joel Rich

May 5, 2016

Staff was friendly and quick. My visit took about 1 hour.

Wilotha Davis

May 5, 2016

I recently took my 2003 sportrac in for repair at Crossroad Ford Fuquay and they did a great job.I was very pleased.

Peggy Wicker

May 4, 2016

I was pleased with the service I got. The salesman was extremely nice. All the people I saw was nice and friendly, except one. I don't think he ever spoke to me and when I was sitting waiting for my vehicle, he walked by and turned his head the other way so as not to speak. I think the guy has a chip on his shoulder. I bought a Ford Ranger.

Keith Johnson

May 4, 2016

My company truck was under warranty; I called and set up a drop off time. Person on the other end was very polite and took information. I dropped off truck, gentleman I gave keys to was very nice. I didn't hear back for a few days so I called to check on truck; was told they were waiting on part. Part came in that afternoon and I was notified truck was ready. I gave them a 5 rating based on the gentleman I worked with but it would have been nice for them to have called to be given an update/status. Just me but my opinion. I would and will again take my vehicle there for service.

Mark Meister

May 3, 2016

My sales person stayed with me that is why I bought from your store

Brent Penland

May 3, 2016

Dugan and his team were awesome! My Expedition was fixed with no problems and I was informed as to what was being done. They were courteous and knowledgable. I knew I was in good hands.

Jerry Mobley

May 3, 2016

The experience was good. The sales person was patient and friendly. She was very helpful getting the vehicle on site and initiating the process. The sales manager seemed a little put out by the time it was in the evening. Seemed to be wanting to get out the door. The finance rep was friendly and professional. It seemed as if I was being pushed through an assembly line. I wanted to by local in case of problems with the vehicle. I guess I am used to buying from dealerships where I know the staff and has a more family atmosphere.

Sandra Dixon

May 3, 2016

The service was wonderful. All my expectations were met.

John Porteous

May 3, 2016

The staff was helful. I purchase a 2015 Ford pick-up truck

Charles Barber

May 3, 2016

Very pleased with my Ford service. Will continue to be a customer!

Josie Vanderhoof

May 3, 2016

Always a awesome experience! Customer service is outstanding! Will not go anywhere else!

Mary Green

May 3, 2016

My Ford Edge was serviced for a 95,000 mile check-up. One of the items to be replaced was the cabin air filter. When I got home, the glove box would not shut properly. It was shut when I left the dealership, but when I opened it at home to put some items back in it, it wouldn't shut. My husband had to take the glove box off and fix it--it had not been put back correctly. (The filter is located behind the glove box.) Thank goodness I had a husband who understands cars--I would have had to return to the dealer to get it fixed.

Kyle Lemons

May 2, 2016

I had a great experience purchasing my F150 from Crossroads Ford in Fuquay-Varina. The staff was very helpful, and made the car buying process simple and quick!

Denslo Paige

May 1, 2016

Crossroads Ford of Fuquay is great--the service impeccable and staff professional.

George Ellis

May 1, 2016

Overall customer service the BEST!!!! The purchasing experience with Dave Gargano and the service experience Dugan, Krystal and others was great.

Ken Beck

Apr 29, 2016

The service was excellent. The recent service was an state inspection. I was in and out in less than 30 minutes which surprised me. The staff was friendly and very easy to talk with. I will have my vehicle serviced at Crossroads Ford again.

Gerry Lynch

Apr 29, 2016

THE SERVICE WAS EXCELLENT. NO COMPLAINTS AND NO NEED FOR IMPROVEMENTS.

James Schoenholz

Apr 29, 2016

When I called for a service appointment I got the day and time I wanted. When I arrived I got an estimated time for compeltion that was pretty close to what it took. Very Pleased

Linda Williams

Apr 29, 2016

Experience was a very good one.. Salesman was very helpful, in fact everyone I came in contact with was very pleasant and helpful.. I also had my old car in the service area and they were just as nice as well. I would definitely recommend your dealership. So far I have been very happy with my new car..

David Ivey

Apr 29, 2016

I dropped off early on a Saturday morning with no appt. with the expectation of not receiving the vehicle back until the end of the day which I was would've been ok with. They called me 2 hours later and said the vehicle was completed. This just goes to show their determination in seeing that the customer's needs are taken care of in a timely fashion. Job well done to Dugan and his staff.

Ray

Apr 29, 2016

CrossRoads Ford of Fuquay Varina has serviced my 2008 Explorer for the past 4 years. I would not think of taking it anywhere else. The staff is great and their work is top notch.

Adam

Mar 14, 2016

After being stranded after having some sevice repair work done, Crossroads bent over backwards to show me they are number one in service. I really appreciate everything they had done for me. First class folks at Crossroads Ford in Fuquay!

Kathy Berkley

Jan 6, 2016

The staff is top notched, professional and they know their Ford..I have great respect and trust for Elias Olaya. If he tells me my car needs something, it must need that service.

Stephen M. Kopko

Jan 5, 2016

The service staff was very helpful. They performed the repairs on my 2011 ford Taurus perfectly. I may consider bringing my car to them for other repairs in the future.

Michael Taylor

Jan 5, 2016

As always I was greeted promptly and professionally. The work was performed as requested in a very reasonable amount of time. More importantly I trust the people I dealt with.

David Foye

Dec 30, 2015

The preventive maintenance performed by your representative(s) on my 2014 Ford (Escape) was totally outstanding! Thank you!

Angela Esteves

Dec 30, 2015

My service rep was very nice and we were in and out in less than an hour.

James Young

Dec 30, 2015

Extremely happy. My car now seems fixed, customer service was outstanding.

Thelma Webster

Dec 30, 2015

had 30'000 mile check done. everything good. , staff very courtesy. thank you

Martha Fish

Dec 29, 2015

Excellent service and easy to make an appointment to get the car serviced

Gary Hill

Dec 27, 2015

I have bought 3 vehicles from the Fuquay Dealership and will continue purchasing from them.

Robert Mckinney

Dec 26, 2015

You did fine but the capital ford waiting room is so much better. Free food and snacks a remote control to the TV. But your staff was great.

Cythera Pearce

Dec 26, 2015

The experience was good; however, it would have been nice to have been called about the status of my car. I dropped off my car on Tuesday and had to call for a status update on Friday morning. I was told that the only problem was the battery, but they could not replace without my permission. The problem was resolved, but again I would have liked a status update earlier.

Marvin Hicks

Dec 21, 2015

Very friendly, Gavin was very professional and helpful

Angela K

Dec 20, 2015

Computer could not pick up my issue and when tech tested it passed. Issue was not resolved and was advised on next steps. Appreciate that I was told to fix something was wasn't a problem.

Joseph Slater

Dec 19, 2015

It was an best ever, excellent experience. Since it was near my house, I didn't have to go far.

Robert Nuyen

Dec 18, 2015

Overall a great experience. They knew I was coming from hours away. From the moment I got there to the moment j bought the car for my wife. I was truly happy with the process and outcome of everything. People are always hesitant about going to dealerships. I have got to say that this was truly my first experienced where I walked away with a vehicle and was completely satisfied.

Brittany M.

Dec 17, 2015

Everyone was so friendly and helpful. Thank you for your service!!!!

John Ashby Ware

Dec 15, 2015

I was in a hurry and expressed to my salesman that my wife wanted a black Ford Escape and I was going to purchase one that day. He and the rest of the staff did a great job of speeding up the process. We got a fair deal and my wife is happy with her Escape. As long as she is happy, everybody wins!

William Cook

Dec 14, 2015

Friendly service and honest charges.clean and comfortable with complimentary coffee.timely repairs, full explanation of charges and parts needed. They go overboard to make you feel like you are the main focus of their attention . They keep the interior of the car protected from shop grime and bring to the door. You don't have to hunt for it in the parking lot. Overall, a good experience.

Brandon Knight

Dec 14, 2015

Quick diagnostic check, fast turn around on the repair. Great service.

Richard Prapuolenis

Dec 13, 2015

Oil change with tire rotation is a good value, takes longer than a JiffyLube etc

Ethel Mahan

Dec 11, 2015

My Escape was in for warranty work. Everyone was very pleasant and accomodating. I will continue to have my vehicle serviced at Crossroads of Fuquay if this excellent service continues. Thank you for the great staff you have. If I find the need for a new vehicle I will definitely shop here first. When I purchased my vehicle I had the good fortune to purchase from Terry Stroud.

Raymond Rourke

Dec 8, 2015

Staff was congenial and the service was excellent. Facility was easy to reach and really clean

Gayle Hallmark

Dec 8, 2015

Everyone was very courteous and professional. The service was done at the appointment time with no wait.

SAP

Dec 7, 2015

This was my second time coming to Crossroad Ford Fuquay-Varina. All of my expectations were met at 110%. Now I am going to have to come back because the noise behind the engine has come back.

Wallace Chaplin

Dec 7, 2015

Very courteous and professional service personnel.

Jerry Smith

Dec 4, 2015

I brought my Fusion in to have the transmission checked. It goes into low gears slowly especially 3rd gear but does fine in the higher gears. No problem was found with the transmission but there is a problem however I have 30,000 more miles of warranty. The girl at the desk was super nice, could not have been any nicer but I feel that I still have a problem.

Anthony Gray

Dec 3, 2015

The service was great. I needed an inspection and a part installed. I was in out.

Seane Schmidt

Dec 3, 2015

Butch was very helpful and the purchase went as smoothly as possible.

Jerrel Howton

Dec 3, 2015

Oil Change and Inspection. It was really quick and painless.

Charlene Smith

Nov 30, 2015

Service was excellent and the staff very helpful. Always a pleasure!

Nancy Meiners

Nov 30, 2015

So happy you are now including routine maintenance with car purchases. Way to go, Crossroads!

Pinar Uman

Nov 30, 2015

We came in for a test drive and ended up leasing a Ford Fusion. Very helpful and friendly stuff. Loved the place for kids. That made it easier for us with our 1 year old daughter.

Steve Zajac

Nov 30, 2015

Recent service (replace rear hvac coolant line) was done on time and within quoted price. Although this was apparently a difficult repair as the coolant line had to be fabricated and then run from front to rear of vehicle, it seems to be working fine.

Ann Faircloth

Nov 29, 2015

My windshield wipers should have been replaced at my last oil change, however I wasn't adviced when the mechanic did the points check. Even though it was overlooked, your service depart replaced the blades only charging for the part...no labor. Apologized too

Joanne B

Nov 29, 2015

We purchased a Ford Explorer limited platinum. We came to fuquay ford as we had a bad experience at another dealership. Gavin, our sales person, was very helpful and helped us close the deal. We did have one issue with car that was taken care of right away and the dealership handled it was great customer service.

Robert Rokuskie

Nov 27, 2015

every time that I have my car serviced,I get great service.The people are great. Your people do great work.

Jan Jusnes

Nov 27, 2015

Super crew! Did the job right the first time around. Will be back in a couple of months.

Danny Daniels

Nov 26, 2015

It was as good as it could be, I don' have time to

Karen Jacobs

Nov 24, 2015

Awesome staff and service department. Always professional.

Favor-Ain't-Fair

Nov 17, 2015

I had been considering a vehicle that I saw online at another Crossroads location. When I saw that the vehicle had been relocated to the Fuquay-Varina location, I called and spoke with Larry and told him about my journey as it related to the vehicle. Based on my conversation with him, I decided to drive almost 2 hours that same day to take one more look at the vehicle. My salesman, DON BROWN, was wonderful! He made me and my family comfortable, answered all my questions and even threw in some humor that made us all laugh. Once the deal was done (Frank was the Finance Manager), I walked out with my Ford Edge one happy customer. Since then, I have told EVERYONE about my experience and how this was by far the BEST dealership in the Crossroads family. They went beyond my expectations to demonstrate that Customer Satisfaction is their top priority!

Lloyd K

Jun 23, 2015

This dealer is only looking to make the sale today. Not looking to make life long customer and are unwilling to do anything for the customer after the sale has been made. So if purchasing from them make sure you have no intention of returning to them.

Dawsontribe

May 22, 2015

Ford F-150 has 40,000 on it. Took it in for service as recommended. Have a 6 year service plan breaks included. Complained that truck was beginning to shake a little upon breaking. Informed by the service department is was due to warp rotors however my pads were fine. They charged me to resurface them, no pad exchange never informed my wife this was not a safety concern until after work was complete $130. Ridiculous and frankly hard to understand. Definitely feel taken advantage of. Would not recommend service at this dealership.

padettorre

Dec 8, 2014

Cam in for "the works" service. I didnt know there was a coupon so they saved me $40! I was in and out in 45 minutes and updated by the service rep 3 times! Excellent attention.

spionk

Sep 12, 2013

I called the dealership prior to actually even visiting and from the first moment I talked to Shellie Evelyn, she made my experience important. She worked her butt off for me and was super sweet. She, Patrick Partin, and Greg Stancil were awesome and helped me to get the exact car I wanted, even though I had lacked having credit. I've only had the car for a day but I do love it. I can't see the future but I think they sold me a great car at a great price and made me feel like I was important. I would highly recommend these three to anyone looking for a great place to purchase your next car. Oh, and the young lady at the front desk even let me use her phone charger because my phone was about to die while I was on the phone with the insurance company.

passat9042

Feb 7, 2013

very pleasent shopping experience owner is on property and also works there says a lot for a dealer not pushy and got a tc for a great deal.. will be doing business there again

platinumpress1012000

May 12, 2012

Great place. Service techs. are very helpful and prompt. Have moved all my vehicles here for service. Diesel service is top notch.They have a great thing where after 4 oil changes the 5th one is free. And for a diesel you cant beat that anywhere.

davidwking

Mar 16, 2012

I've purchased two Fords with the dealership in the past two years and I have to say it is my best dealership experience to date (and I'm 47 years old and have purchase many cars in my lifetime). Everyone from the service department to the managment are great folks to work with. I would highly recommend them. -David King Apex NC

mindyleland

Feb 13, 2012

We had a great experience in buying a new car. The salesman was always willing to answer questions and find what we were looking for. He was also willing to negotiate when we were interested in different terms. All employees were helpful in closing the deal, answering questions and getting our new car ready for us to drive off the lot.

Jan Medlin

Dec 20, 2011

Brandon was a very helpfull and really educated me on the Fusion I purchased. I've recommended Don Jenkins Carolina Ford to all my friends

thefishers

Oct 29, 2011

This is the second car we purchased from Don Jenkins and both times we have been satisfied. We have been to the larger dealerships and we always come back to Don Jenkins. You feel like family when you are there. Terry is the sweetest salesman I've dealt with (my husband you to sell cars, but Terry has him beat). The finance manager worked to give us the deal we were looking for. I will refer everyone I know to Don Jenkins.

AirborneCav

Jul 9, 2010

Where do I start.... I purchased a used 1997 Ford F350 with a Brand new motor from Crossroads in Wake Forest. The engine had a 3 year / 36K warranty from Ford. Don Jenkins refused to honor that warranty. I took it to Crossroads in Cary for warranty work. Did I learn my lesson, NO. Since they are a mile from house I gave them another opportunity. I took the vehicle in for the yearly inspection. They immediately called and said it would not pass. In fact, they said that it was too dangerous to drive off the lot. So, I had them repair. Ouch! To the tune of $900+ to repair ball joints. The engine developed an exhaust leak, what did I do? I took it them to resolve since the engine was out of warranty. Not only did they NOT fix the leak, they called and told me that my steering linkage was so bad that it could break at any moment. What did I do, I had them fix it to the tune of $1200 with the expense of the SHODDY exhaust manifold work. I fixed that myself with $6 copper RTV, now its whisper quiet. So, another year another inspection for the truck. I get a call 20 minutes later from good ole boy, Coy. "Sir", he says that truck will never pass inspection. The power steering is leaking. Having just painted the power steering box, I KNOW its not leaking but is nice a shiny. I am on to them now after sooooo long. I informed Coy that I need to confirm that leak with another mechanic. Thats when the customer service went south also. What did I do, I took it to a trusted local mechanic who confirmed that there was nothing wrong with that steering box. As a matter of fact, he went over the entire truck and said it should pass with flying colors. I would like to warn EVERYONE that Don Jenkins Ford in Fuquay Varina runs a dishonest and unethical business in their service department. They intentionally find non-issues and exploit them which usually cost several hundreds of dollars. Unless you have a Ford vehicle under warranty and its an emergency, I would not even consider this dealer. Take you vehicle to Crossroads or Capital Ford. If it is not warranty related, visit a local mechanic who can be trusted. Don Jenkins Ford needs to go out-of-business NOW. There will never see my business again ever.