Used Cars for Sale at Crown Cadillac in Watchung, NJ

Davida

Apr 8, 2016

I could not ask for better service. Freddy and Bill are patient they listen, they resolve. Even though I do not understand car mechanics, Freddy always explains it to me so I do know what's happening with my car. Freddy and Bill are assets to Crown Cadillac!!

Ellie

Mar 12, 2016

always courteous and clean waiting location - good cup of coffee as well as you wait

olavi

Mar 2, 2016

Pleasant experience when I had my maintanenc service edone

Happy

Jan 14, 2016

Freddy is always professional and helpful! His advice and guidance are always appreciated. Freddy should be emulated by service professionals everywhere. Awesome experience.Thank you Freddy!

Zumba Paul

Dec 28, 2015

Mr. Freddie Baez, service attendant, assisted me once again professionally and courteously. I called him to have my OLDSMOBILE 98 serviced. He scheduled an agreeable time for me to bring the car in. Immediately, as I arrived, information was taken, and the car was serviced. He returned to me to notify me of my car's other problems and advised me sagaciously on what to have done and not done to the car. The service department at Crown in Watchung , N.J., is top notched and have integrity . Thank you, Mr. Baez for taking the utmost care of me and my car. It is appreciated.

RCmapl19

Dec 28, 2015

Servicing my car is always a pleasant experience at this dealership, there is no problem making appointments and the staff is very friendly. I highly recommend Freddy Baez,he's very thorough and knowledgeable.

Webssenior

Dec 22, 2015

Can't say enough about the attention, kindness and expertise afforded me under serious stressful circumstances. Freddy and Jason in particular were so helpful and courteous. They are both a credit to Crown Cadillac.

lamura

Aug 21, 2015

I own a 2014 xts, I was parked in a store parking lot,when I got home a noticed someone hit my passenger side front fender leaving a dent over my wheel.I took the car to get a couple of estimates which I thought was way out line. I then decided to bring my car to the dealer where I was helped by Freddy who works in the service department he ask if I could wait around because it was the day their dent guy was coming in and he would look at it to see if he could fix it. Freddy let me know when he got there and kept me informed of what was going on every step of the way. When the job was done Freddy came to get me with a big smile on his face and said I think you will be happy. Needless to say I was very happy NO MORE DENT! Freddy Baez is the Best!

Elizabeth

Jul 14, 2015

As always, I was treated with courtesy & the wait time was minimal. Will be back for my 3rd car when the time comes. Love the staff!

Robin

Jul 8, 2015

Our salesman, Bill Devine, was fantastic! No pressure, just extremely helpful and personable. Would highly recommend Crown Cadillac and Bill Devine!

Doug C

Mar 24, 2015

Freddy has always treated me well and made service experience at Crown a positive one. I will continue to use Crown and Freddy to have work done to my vehicle.

bill m

Mar 22, 2015

Crown Cadillac certainly has the best Service Department I've ever dealt with & Freddy Baez always keeps you posted every step of the way & has consistently gone above & beyond.

denrep

Mar 18, 2015

An absolute breeze from start to finish. I was treated like a queen! After taking a quick look online, I made an appointment with Andy, who was an all star. This made the process, quick and easier. Andy had the type of car I wanted, the style and an idea of what I was already looking for. After going over and and all questions, and having the car I liked already pulled up to the front the day of our appointment, and we went on a test drive. Not having owned a Cadillac previously I had a lot of questions, all were answered with care and professionalism. I will absolutely recommend Crown and Andy. I picked up my car a few days later, it was perfectly detailed, and ready to go. Every member of Crown treats you like family.

LP caddy man

Mar 14, 2015

great dealership friendly staff. good and fast service.

bbh3

Mar 14, 2015

Freddy is the consummate professional in his field and I definitely appreciate his attention to the details. Freddy is always clear in his communications and it's a pleasure to work with him when I need him and his team!

MALT

Mar 14, 2015

While all members of the service team are very competent and professional, I prefer to deal with Freddy Baez, as I consider him to be the most personable. He is also very helpful, courteous and attentive to all my concerns or questions. Having my car serviced at Crown is always a positive experience. The work is always completed in a timely manner without having to return.

Randolph C. James Jr

Mar 14, 2015

I have been a Crown Cadillac Customer for a number of years and consider their Service Team and most notably Freddie Baez Service Adviser exceptional. His manner and presentation has always been knowledgeable, courteous and very professional and while I have pause due to the cost of maintenance I appreciate the care and confidence provided me when I bring my vehicle in for service. I know the job will be performed and done appropriately without issue. BRAVO Crown Cadillac!!!

"Hat Lady K"

Mar 12, 2015

The service department particularly the Service Manager ("BILL") was timely, courteous and quite knowledgeable!! I was stranded on the highway for several hours, called CROWN Cadillac and he proceeded to assist me and after my car was tolled in, quickly resolved the serious issue with my vehicle. The Salesmen, especially Emmanuel "Manny" has proved to go far beyond accommodating in providing excellent service, professionalism and yet treating clients like family. That was why we chose CROWN CADILLAC as opposed to several other Cadillac Dealers whom we initially consulted. Blessings to you CROWN. Hoping your service will remain consistent, reputable and your ratings stand...... head and shoulders above all others!!

valhandy

Feb 25, 2015

1st oil change. They even washed my car! I was treated like a VIP with all the amenities such as coffee while waiting and asking the service representative questions about specific features that my car had that I didn't understand. He went over the programing of the DIC and now I'm very happy to know how to change them myself! This is an Excelent dealer who really appreciates their customers.

carmine.iacullo.9

Dec 21, 2014

So far, we have been completely satisfied with the new Crown Cadillac. Our salesman Craig always takes time to talk to us when we bring our SRX in for service and Freddy is very professional each time we bring our SRX into the service department. If anyone is in the market for a new Cadillac, give Crown a visit!

RodDonovan

Dec 12, 2014

I wish to express my appreciation for being able to wait in a clean customer service area that provided fresh coffee while my car was being serviced. The service work that included an Oil Change, tire rotation, fuel injector cleaning and ignition recall repair was completed in the promised time frame and my car was delivered to me with a complimentary car wash. I have experienced excellent service at Crown Cadillac and I do recommend my friends to Crown.Sincerely,Rod D.

sgrutta8

Dec 3, 2014

Excellent service John was on top of it all the way. Constant contact with me on status. I always recommend this dealer to friends and family.

Manuel29

Dec 1, 2014

Freddy consistently provides an outstanding customer service. He has been very frendly and willing to take the time needed to understand my request and address issues associated with my ATS.He has been very professional and focused on delivering great service, as a result, I will continue to use Crown Cadillac in the future.Best regards,Manny Perez

rjclark121

Nov 24, 2014

I always get exceptional service at Crown. I have been dealing with them for many years & will continue to do so. I bought my first caddy from Crown in '79 & have had one ever since. I also bought or leased several Oldsmobiles over the years.

zackluke

Nov 16, 2014

I am always satisfied with the service I receive at Crown Cadillac. I always receive emails when service is needed and confirming appointments. Freddy in the service department is professional and courteous. I will continue using Crown Cadillac for my SRX.

LEONB

Nov 14, 2014

one of the best service dept's that I have ever used. especially like the quality of the service consultants like FREDDY BAEZ. he is very knowledgable and professional and most important he engenders trust in his customers.

bbh3

Nov 5, 2014

Freddy came through again for me and got me back up and running in 1 day. Definitely appreciate your help Freddy as we will be back!!

3 Time CTR Owner

Oct 29, 2014

Service Manager Bill Friedman is always accommodating. He made a same-day appointment for me and my car was serviced quickly after I arrived. Crown Cadillac's service dept. is excellent. I always use them for service even though I did not buy my cars there.

TheOConnors

Oct 21, 2014

I have purchased many new cars and I can say with certainty that our purchase of a new Cadillac SRX from CROWN CADILLAC was one of the smoothest vehicle transactions I ever had. This is our third Cadillac purchase (after years of BMW) so we are familiar with the luxury car market dealerships.We traveled to Watchung NJ, from Monmouth County, after getting the bait and switch runaround from the skunks at a local Cadillac dealership. I assure you it was very well worth the trip.Crown knows how to conduct business with honesty and fairness.The salesman, Craig Sussman, was professional in every way. Craig handled every question and request with courtesy and good humor.When there was a small smudge on the vehicle interior he immediately brought it right into service and had it thoroughly cleaned. Rather than worrying about making a commission for another sale he stayed with us while the detailing was being conducted. That is old fashioned service!.The General Manager Jeff Genovese is hands-on. He was extremely attentive, taking time out of his day to personally ensure that we were totally satisfied with all phases of the transaction. He never made us feel rushed or pressured to make a decision. I also have to note that it was very refreshing not to get the hard sell for high mark-up add-ons, (that a lot of other dealerships push) from Jerry Papp, the business manager, that prepared the final sales documents. The bottom line is, Crown Cadillac is, in our opinion, the perfect combination of Value (Great Price), Service, Selection and most of all Integrity. They certainly earned our business and they now have a new customer for life.

fcoop51

Oct 14, 2014

Mr Freddy at Crown Cadillac is very kind very helpful and shows that he cares about the customer and he try to work with you and explain stuff to you so that way you can relax.

Strotherscott

Oct 10, 2014

Freddy and the guys always takes good care of me at Crown Cadillac. This is my third Cadillac Escalade and I always bring it to Crown Cadillac for service. Thanks guys.

kimsamram

Oct 7, 2014

Every time I have been here, the service is phenomenal. The staff are the greatest and always take time to make me feel welcome. Thanks! :-)

gravier511

Oct 2, 2014

John is an exceptional person. He's very attentive and caring. I will always go to him for my service needs. He's Great! Awesome

Mare

Sep 24, 2014

I felt that my service advisor, Freddy Baez took a proactive approach to my vehicle problems and worked to get it resolved to my satisfaction.

L Bean

Sep 11, 2014

I went for a recall on the trasmission shift cable. The service representative, Freddie, told me there was another recall and Crown would take care of that at the same time. I received the 2nd recall notice days later. I was at Crown for less than an hour.

Joe G

Jul 29, 2014

The service staff is always friendly, courteous and professional.

mrsdonato

Jun 27, 2014

My husband brought my car in for service. They were able to accommodate him without a problem. Thank you for your quick and hassle free treatment.

lc5181

Jun 13, 2014

I truly enjoy going to Crown Cadillac for one very important reason they always treated me with the very best of service, I greeted in such a kind and pleasant way, it something I never take for granted but it the norm at Crown, this was a planned visit and they was waiting and everything went so smooth, and the only time I spent there was the time it took to do the labor and wash my car. In a perfect world Crown would be the standard of how a dealership does it business. I strongly recommend Crown for the very first time I visited and told them I wanted to buy a car and what I wanted to now they have handled each situation with the professionalism I truly appreciated and I extremely grateful to deal with this incredible team who always provides the very best service I could ever ask for and as a retired and disable Navy veteran it something that a very big deal to me. Thank You Crown! I look forwarded to doing business with you because you truly show you care about me as a customer and you provide service as you are truly committed to being the best all of the time.

Jeffrey

Jun 1, 2014

The scheduling was easy; I was greeted immediately; I was able to drive away in a rental vehicle in less than 10 minutes. And Freddie communicated throughout the day. Great!

Robert

May 28, 2014

I think they did a great job making me feel more then just a number.. From the sales rep up to the sales manager.. Good Guys...

MrDCJ

May 28, 2014

I recently had my transmission replaced. The problem I am having with this is I had to pay for it after I complained of the same problem when I was under warranty for this work and no one did a xxxx thing.

John

May 23, 2014

It was the 100K mile service and while VERY expensive it will insure that the car will perform into the future. As this my 5th Caddy from Crown, I am very satisfied with the dealership and the care and respect that they offer to me.

Sarah

May 22, 2014

Freedie was very nice, from when i called to make the appoitment for the recall on my car to my being there, he came into the waiting room twice to give me updates and or question what i needed/wanted done on my vehicle.

EDHERRMANN

May 22, 2014

Professional & courteous service, keeping me informed during visit. All work was completed in timely fashion. I have always had a good experience with Freddy Baez.

sandyeva1

May 22, 2014

When dealing with Freddy, he's always pleasant, responsive, and flexible. Any issue is always resolved promptly and to your satisfaction. It's a pleasure working with him.

Peter

May 21, 2014

Always treated well by the service personnel. Never feel like they don't take the time to understand my concerns. Every service department should be like this one.

RRR

May 21, 2014

The whole staff at Crown Cadillac really care about the customer. From the sales department to the service department. I have purchased 4 Cadillac SRX and each time the service I received was A great experience. They treat me like family every time I go for service.

Rudolph

May 21, 2014

The people in the service department are outstanding. You can buy a car any place and get good treatment that is not always the case with services.That has kept me coming back for more than 30 years.

Beverly

May 20, 2014

The Crown Cadillac customer service department is outstanding. Freddie is great to work with and ensures that I am apprised of any critical issues that should be addressed right away with my car. Always great service. Thanks

Joyce

May 14, 2014

Not only are the service people very courteous, they really do go above and beyond to make certain that all your concerns are taken care of.

Glen

May 13, 2014

Our nephew works their in the service dept, for years he has recommended Crown for buying our next car. The Sales Mgr Jeff Genovese and the Sales person Jeff Pate gave us there time & courtesy & professionalism that gave us a comfortable feeling about dealing with Crown Cadillac. We will recommend Crown to all of our friends.

Barbaratimko

May 9, 2014

This was my first time using Crown for service. The extended hours for service are very convenient. Bill was extremely helpful and explained the needed work completely. He kept me advised of progress and expected completion time and cost. I am happy with the whole experience and will be back again.

Tommi

May 8, 2014

The staff was vere cordial and responsive to all of my concerns and questions.I appreciate the attention and quality service.

RMVirata

May 8, 2014

I called John O'carrol regarding my car's engine when I noticed the smoke coming out of the engine.He told me to bring the car for check up but found nothing wrong. I found very comfortable after that.

Charles

May 6, 2014

The service was very quick, the appointment was made at a time that was most convenient for me, and the entire staff was very professional and worked quickly.

John

May 6, 2014

ALL THE SALES PEOPLE AND MANAGEMENT WERE EXTREMLEY HELPFUL AND MADE OUR NEW CAR EXPERIENCE A PLEASURE. NO PRESSURE AND WE WERE TREATED HONESTLY AND FELT AS IF WE WERE DEALING WITH FAMILY. A GREAT PLACE TO BUY A CAR.

Vernette

May 6, 2014

I came in for an oil change and some other minor things and was greeted with a friendly welcome and professional attitude. Everything that would be done to my car was explained clearly and then we were shown to the waiting area and informed that the service to our car would be done in about 40 minutes. Everything was done as I was told and within 40-60 minutes including a car wash.

Clarence

May 2, 2014

My issue this time was a need for body work. Bill Friedman could not have been more accommodating and the finished product could not have looked more perfect.

James

May 2, 2014

Prompt and professional service. Price negotiations including trade-in value were straightforward and hassle-free. Enjoyed the experience and Jeff Pate was great.

Peter

May 1, 2014

Not only was the service very professional, but the service man went as far as to show me the new CTS and give me information regarding the size ect.. Blown away.

William

Apr 28, 2014

I use to get my cars thru a car broker because I couldn't stand the theatrics in trying to obtain a definitive price for a new car. I now have leased my second vehicle with Crown Cadillac and would never go back to a broker because of the professional and courteous care that I now have expected. Bill

Nalesha

Apr 26, 2014

The experience and service was EXCELLENT, as it ALWAYS is. The service department is the main reason that I returned to Cadillac for a second vehicle. The service department and the workers were wonderful as always!

Richard

Apr 25, 2014

The service rep called me to explain the need for the update &he then scheduled an appointment for me.I have dealt with Crown Cadillac for many years & always experience exceptionally fine services.

danbaldachin

Apr 25, 2014

My Cadi was due for its annual service and my trunk release needed to be repaired. Since the repair required a part to be delivered, I was furnished with a loaner in the interim. The service I received was excellent, friendly and professional and my car was returned to me in immaculate condition.

Milton

Apr 24, 2014

I have always experienced excellent service for the many years of dealing with Crown Cadillac, and have owned or leased a total of 26 Cadillac's over this span of years.

Shawn

Apr 21, 2014

A cover was misplaced in my engine compartment. Possibly my fault or the dealership. It was replaced at no charge to me.

Dwain

Apr 18, 2014

I would like to say first Crown Cadillac made me feel very welcome and at home as you always have the many years I've serviced your dealership. That was my second car buying experience with Crown Cadillac and definitely not my last.

marshalldec

Apr 18, 2014

Freddy Baez is the reason I use Crown. My Cadi was bought in Florida, and travels back each year. He is patient with good and/or dumb questions. He clearly explains when and what the car needs are. He goes over your costs and bill so all is clear BEFORE and at time to pay.He is courteous, has good communication skills, and is a gentleman.

Dagmaris

Apr 17, 2014

Ron Kramer And The Crown Cadillac Family Were Very Accommodating And I Would definitely Without Reservation Recommend My Friends To Crown Cadillac In Watching NJ

Frank

Apr 17, 2014

the problem was found immediately and it was determined that parts were needed and I was offered a loaner and was on my way in minutes.

William

Apr 16, 2014

Freddy Baez is a very courteous & professional employee & its always a pleasure dealing with the service department at Crown Cadillac

James

Apr 13, 2014

My experience with Crown Cadillac was outstanding. I am always impressed with the excellent service that your dealership continues to provide. I highly recommend John O'Carroll and all of your service providers.

JBH

Apr 13, 2014

Very friendly and courteous. Work was done professionally and quickly. Really appreciate all that Crown does!

Antonietta

Apr 12, 2014

Freddy Baez is the best. I'm very happy with your dealership. I'm glad I made the right dicision when I chose Crown to buy my new car. Maintenance is just as importment to me as buying the car.Thanks again

Anne

Apr 8, 2014

We have always found everyone to be friendly and efficient and interested in resolving whatever issue we have and this time was no different. Fred was a splendid representative of Crown Cadillac.

Stephen G.

Apr 6, 2014

I find that Crown is not a cookie cutter dealership. They provide actual service and advice and GM should especially pay attention to that model today.

Susan

Apr 6, 2014

Everything went very well with my recent service. My advisor, John O. was very pleasant and kept me informed on my car's service progress throughout. I would definitely recommend this dealership to another Cadillac owner.

Robyn

Apr 5, 2014

Extremly welcoming.... They took the time to listen to what I was looking for in a car not what they thought I should purchase. There was no pressure what so ever... I felt like part of a family at Crown..... They are what Customer Satisfaction is all about!! My salesman Jeff Pate is the best... If you have an award for salesmen of the year, he should get it!!

Tonney

Apr 3, 2014

I had an enjoyable experience on this car shopping trip. My salesman Joe was very good, the sales manager was helpful. I even met one of the owners who treated me very well and made a good deal with me.

Robert

Apr 2, 2014

I was greeted with respect and shown the facilities. We discussed the problem with the car and I enjoyed the waiting room while my car was being worked on. The repairs were accomplished in one hour (I was told to expect two hours) and the car was washed & returned to me in great shape.

Stephen

Apr 2, 2014

My wife's lease wasn't up until July and I had received a phone call from Crown Cadillac's pro-active salesman, Andy Athanasopoulos on Wednesday March 26th, where he explained a current leasing program that he thought I'd be interested in. I was, but I'm a CPA and this is the busiest time of year for me but Andy assured me the process would be quick and simple if I decided to take advantage of the current program, so I made an appointment for that same Friday at 4 pm to go over the details and by 6:30 pm I drove out in...well my wife did, in her new Caddy SRX. It was by far one of the most most professional and simple car buying experiences I've had.

Tony

Mar 28, 2014

From the day I called to make an appointment till the day I showed up the people at the service desk we're very very friendly and accommodating Freddy was defitnely very very friendly and helpful will defitnetly recommend and come back for future service or purchases thank you

jenniferfleischer77

Mar 28, 2014

I come to Crowne for service because of the level of service received from John O'Carroll, I have been coming for years and have always had great experiences.

rinny

Mar 28, 2014

Great dealership from Sales and Marketing to the Service Department. Andy Athanasopoulos was our Sales man was very informative when we were purchasing the XTS. He had complete knowledge of the car and explained everything to us. We just had the car serviced and Freddy Baez was was great with us. He took the car in on time and when it was finished he explained everything to us.Great Dealership

Filomena

Mar 27, 2014

I was properly attended by Freddie on my concern with my car and recommended what need sto be done or concern.

Volvo Fan

Mar 27, 2014

This dealer offers free car wash service, for those who purchase a vehicle...I look forward to using this service!

Elsie

Mar 26, 2014

The gentleman (Craig Sussner) was cordial and very knowledgeable. I was not ready to buy when I went in, but his manner and know how made it quite easy to want to purchase the vehicle. He is definitely an asset to Crown Cadillac.

Nicholasjack

Mar 26, 2014

I would highly recommend this dealership- especially after visiting other dealers. So helpful, professional and at the same time fun! Just wish I had bluetooth

Marlene

Mar 21, 2014

Fast. Completed in under an hour and was able to make my appointment on time. Thanks to Mauro and his team.

Christine

Mar 20, 2014

Came in with a few issues with my new car. They took care of everything quickly. Guy in service department was very nice

Clarence

Mar 20, 2014

Not much to tell. Everything seemed to go well. The service took about 1 1/2 hours to complete. All appeared to be totally satisfactory.

James

Mar 20, 2014

Quick accommodation of an oil change and a dashboard adjustment. Great, friendly service from Freddy, Bill and Morrison who may have been filling in for John Carrol.

James

Mar 19, 2014

The second daylight running light had burned out. Too bad the bulbs don't last longer since it is such a big job to take the car apart to change the burned out light. Cadillac could change the design to make maintance easier.

Liboria

Mar 19, 2014

MY SON AND I TRULY FELT THAT OUR EXPERIENCE WAS WONDERFUL..RON, OUR SALESMAN AND JERRY THE FINANCE MANAGER WERE STRAIGHT FORWARD AND KNOWLEDGABLE WITH US. WE FELT WE WERE LISTENED TO CARED ABOUT..IT'S A PLEASURE TO BE PART OF THE CROWN FAMILY.

Carl

Mar 18, 2014

I asked to have someone look at the paint on the hood of the car as it appears to be a re-paint. I had brought this to the attention of the sales staff and they referred me to the service dept. At the time of my recent service appt. I asked to have the hood examined and was told that it had to be by the service manager who was not in. This means it will take three visits to get someone to follow up on my request.

Agnes

Mar 16, 2014

Ron Karamer was great salesman also Jerry and Chris were equally as helpful very respectful and helpful courteous and nowledgeable . I just wished I would have ordered the car with the nicer rims and bigger tires

Beth

Mar 15, 2014

The Dealership has been a positive experience since management changes last year. Service writers are friendly and personable and kept you informed of service that your vehicle needs.

Joseph

Mar 15, 2014

It was easy to make an appointment. I needed an appointment right away and was able to get in immediately. All of my issues were addressed and I was made comfortable during my wait.

Diane

Mar 13, 2014

Work done professionally for what I can see so far, since it has only been a few days since work was completed. I was told that the part needed would be delivered the next day, however I had to report and was given a loner with no problem and no wait time. Great experience on visit, will come back if necessary.

Peter

Mar 13, 2014

Freddy and the team at Crown cadillac are great to work with. They keep you informed as to the progress of the repairs and make sure the car is spotlessly clean when you poick it up.

Joseph

Mar 11, 2014

Our sales rep, Craig, was pleasant to work with and knows the Cadillac product very well. He made my wife and I very comfortable.Mauro the service manager is another reason I keep coming back to Crown.

Peter

Mar 4, 2014

As always Freddy, or any of the service advisors take the time to listen to my concerns. They also make sure the repairs are done correctly the first time. Your fine service department will keep me coming back whenever my vehicle needs attention.

Richard

Feb 28, 2014

I feel confident about coming back to Crown Cadillac because my salesman is a person who knows his job, he makes me feel very comfortable. Andy instinctively knew the type and color of car that I wanted and that was the only one I looked at. That alone is worth the trip from Staten Island for me. So far Andy's 2 for 2 with me.

Peter

Feb 24, 2014

The service managers are great, easy to reach and listen and understand my concerns. The services is quick and efficient and I am always welcomed with a smile and friendly greeting.

Myrna

Feb 23, 2014

My experience was very understanded from sale person, up the time that I arrive to time that I took car from the dealer...great thanks.

Joseph

Feb 21, 2014

I needed to know if a new set of keys would be covered under my extended warranty before I brought my car in for service. I called my sales representative, John Restivo, and he contacted Jerry Papp, who left me a voice message that it was covered. Then, I called Freddie in the service department and he took care of everything. Crown Cadillac always makes sure that both sales and service go as smoothly and quickly as possible. I could not be more satisfied. Everyone on staff is professional and attentive to customers requests.

JRUZZ

Feb 19, 2014

Dealership is great and we got an outstanding deal on a jeep liberty that was used and in great shape with low miles. the headliner was sagging and we brought that to attention and Manny took the car in and gave us a new headliner free of charge. Go to Crown Cadillac for new and used vehicles. You wont be sorry! No pressure no games and no price changes my sister has had the car for a couple of months now and it is great with no problems. Manny even emails us sometimes about specials and promotions on new Cadillacs.

Jeanmarie

Feb 18, 2014

It was an absolute pleasure! Andy was a fantastic salesman, and everyone was so accommodating! Thanks so much, and we love our new car:)

Alicia

Feb 16, 2014

Everyone at Crown are very friendly and attentive. The salesmen, finance, and service. They give you personalized attention. The whole car buying experience was a little scary at first, but everyone at Crown puts me at ease.

Helen

Feb 15, 2014

No problemThey offer us Rent the car while they served my car.Cool car, Thanks!! Everything work out with my car.

Eileen

Feb 14, 2014

VERY PROFESSIONAL AND FRIENDLY. FREDDY BAEZ IS EXCELLENT TO WORK WITH. YOU FEEL CONFIDENT THAT YOU'RE IN GOOD HANDS AND YOUR CAR IS BEING WELL TAKEN CARE OF, GREAT TEAM

Milton

Feb 13, 2014

John O'Carroll referred me to a towing company, which arrived promptly, and started my car with their battery. I then drove to Crown, and John had the car inspected, replaced the battery, and gave the car an oil change, all done promptly and efficiently.

Christine

Feb 12, 2014

Huge Thank you to Freddie ! Awesome customer service like always. Kept me informed and up to date on the progress of my car , even helped me out in my car seat and carry stuff back to my car ! I travel 25 minutes because I love the service !

jgrundy29

Feb 8, 2014

The service was great and prompt. The serce center counter person Bill Friedman was very courteous, helpful and friendly. The service center meet with needs at this time.

Steven

Feb 6, 2014

Had Oil change and tire rotation done. Car was also washed without me requesting it. I was in and out within an hour. Friendly staff and great service.

Edward

Feb 5, 2014

Freddy and Bill are always friendly and professional. Freddy calls me with progress updates and makes recommendations for services that need attention. A complimentary loaner car is provided and my clean, serviced vehicle is always returned when promised.

Jude

Feb 5, 2014

Freddy is a true professional! I appreciate how willing he is to always work with my very busy schedule. He is an asset to the service department!

Lila

Feb 2, 2014

cashier forgot to deduct discount.when she changed my charge she forgot to credit me for larger amount.i called back following day and was told that it would be corrected

Laurence

Jan 31, 2014

I had a problem with my windshield washer, and I called and they ask if I could bring my car in by 4pm.Freddy was there as usual, he requested I visit the lounge area until the car was ready, on the way ask if I was interest in having coffee. In about 25 30 min he returned and informed me that the problem was resolved and the steps that had been taken to avoid this problem in the future. Concentrate washer fluid was being use and that should cover it. He also said if this did happen again try once and let the weather run its course. I also enjoyed the car wash which made my car clean after a week in the harsh weather. Thank you to all and the quality of service provided are always outstanding.

Paul

Jan 31, 2014

Less than 30 minutes for service? Crown Cadillac's service department is faster than some of the cheap alternatives, but the actual service and professionalism is incomparable.

Nrainey

Jan 28, 2014

The clerk at the payment window is truly AMAZING EVERY TIME! Multitasking and still giving A1 service, she's just great! I wish I could remember her name but I can't at the moment.

Marie

Jan 25, 2014

the customer service was great, was given a loner car until mine was ready, the repair work on my car, i was very pleased with.

Christina

Jan 24, 2014

I am ecstatic with my new 2014 SRX. I am a returning customer to my salesman John Restivo in Watchung, NJ and am extremely satisfied with my experience with the Cadillac people. I will return!

Marie

Jan 22, 2014

After speaking to sales and telling them what I was looking for in a new car, they delivered exactly what I wanted. A beautiful White Diamond 2014 Cadillac!

Robert

Jan 22, 2014

Craig and the staff were great. I wasn't going to purchase a car on the spot that day, but felt that the deal I was offered warranted a quick decision and I am happy with the deal and the whole experience.

s8897303

Jan 22, 2014

it is always a pleasure to have my XTS serviced at Crown. The personnel are friendly, knowledgeable and efficient. Bill Friedman does all he can to assure that the customer is satisfied. I would never have my car serviced anywhere else This is perhaps the 5th or 6th Caddy I have purchased from Crown and definitely not my last.

nancy123nf

Jan 21, 2014

Crown Cadillac in Watchung has great customer service the staff is always helpful and friendly. I enjoy the new loaner car in exchange for leaving my car.

wtjoyce

Jan 21, 2014

Always very satisfied with service department, staff and mechanics at Crown. Knowledgeable, friendly and timely service. The service department is the reason I bought my second Cadillac at Crown.

sosaperez

Jan 20, 2014

Freddy did an outstanding job accomoditing my urgency to repair the damaged tires on my ATS Cadillac. Although he did not have a vehicle available at the time he arranged for me a loaner vehicle the next day. Freedy has always impressed me in his ability to make customer service his top priority. He will be a reason why I am considering purchasing my next vehicle from Crown Cadillac.Best regards,Manny Perez

Kagasino

Jan 18, 2014

My family and I recently moved from Los Angeles to the area. Given that we dealt with a great Cadillac dealership in California, I was expecting the same professional, courteous and friendly service. Not only were all that expeditions met but they went above and beyond. The people here realize the value of your time and make sure that they supersede all of your expectations!

RMVirata

Jan 14, 2014

I was not able to get my e-mail last Saturday because we were out of town that weekend. As soon as I opened my e-mail, I saw the replythat I was scheduled for Monday service as I requested. I called the service dept. and ask if I can still be serviced since I am already latefor that day.I was able to contact Freddy since John was off on that day and he accommodated me. It was relief for me since I will be busy on thefollowing days. He said that he can have the car serviced that day.Thank you Freddy. GOOD JOB.

Elaine

Jan 7, 2014

As always my service adviser Freddy Baez was very pleasant and courteous. I did not have an appointment but I did not have to wait very long for my car. Great service department.

Jeffrey

Jan 1, 2014

I obtained an appointment on my requested day; I was greeted immediately upon entry to Crown; my vehicle was taken in on time; I was out in less than 32 minutes. It was a great and easy experience.

dncvn6

Dec 29, 2013

As always Freddy was very helpful and courteous. My car was ready as promised and everyone was helpful. I will continue to have my car serviced at Crown and I highly recommend them!!

Larry64

Dec 27, 2013

My mother's car is good condition and good running.We go there almost 20 years. Right now, we have 2 Cadillacs.Happy Holidays to y'all

Cynthia

Dec 20, 2013

Brought my car in for a warranty item (very pricey warranty item I might add). Bill made sure that all issues were addressed including a different recall item which they also took care of and he gave me frequent updates while I waited. Veh was clean and ready to go!

Antonietta

Dec 18, 2013

Freddy Baez the Service Consultant had to order a part for my new XTS. He called us when it came and and installed it very quickly. Crown's service department is just as great as the Sales department.

Joseph

Dec 18, 2013

flat tire due to cold weather conditions which caused tire side wall to lose seal with the rim. Service was able to re-inflate and remount my tire immed.

Monica

Dec 13, 2013

I always receive excellent service at Crown Cadillac. The service technicians are of high caliber and do excellent work and my vehicle is always returned to me looking like it just left the showroom. The service representative Freddy Baez is the best in the business, very thorough, honest and courteous. All my experiences have been good at Crown Cadillac, I would not bring my vehicle anywhere else. Keep up the good work!

Francine

Dec 11, 2013

they take you on time and tell you exactly what they did. it is a very easy no hassle experience. they also wash the car.

Deletrice

Dec 9, 2013

Trouble with Stabilitrack and Traction Control, with reducedengine power, my son brought the car to the service dept.and the problem was corrected right away, I was extremely relieved and satisfied with the service, thank you very much

James

Dec 3, 2013

Crown Cadillac is always right on time when I have an appointment and they always let you know how the service is progressing(I really like that). In and out in less than an hour and the car is always washed, just excellent service.

Paul

Dec 3, 2013

This is my 3rd cadillac that I purchased from Crowne. My second from John Restivo. It was simple and they were able to get me into the vehichle my wife wanted.

RichardCTSV

Dec 2, 2013

Freddy is extremely responsive to my needs, remembers my name, and takes excellent care of me. I sincerely appreciate his efforts. Freddy has been my service consultant for as long as I've owned my CTS-V.

Linda

Nov 21, 2013

The staff are very nice , professional, and not your typical highway salesperson!! I would highly recommend them to anyone wanting to buy a Cadillac! Love, Love our car!! Thank you Craig.

Michelle

Nov 20, 2013

Great Experience. The only thing they did not do was replace my washer fluid. I asked them to do so, and it was not done. other wise it was a great visit

dianekrech

Nov 11, 2013

service was friendly and as always andy and jeff made sure that as i waited i was comfortable. :)) friendly and courtious as usual great people

ptenebru

Nov 8, 2013

Manny (Emanuel Schuller) was excellent. He answered all my questions and followed up on everything asked. He was honest and the negotiations painless. Extremely easy transaction. Paperwork process took 10-15 minutes and didn't have to meet with several people like I did at other dealerships. Despite being busy that day, they rushed to get the purchased truck prepped so I could surprise my wife that night and took care of my existing car by locking it up in the service bay until the next day.

mimi124

Oct 25, 2013

The service I have received from Crown Cadillac of Watchung, NJ has been exceptional. The employees have all been friendly and courteous and have communicated with me eachtime I brought my car in for service. They have gone over and above with all their services.Would highly recommend them to others.Completely satisfied!!

pas2jr58

Oct 25, 2013

Dealing with bthe service tream at Crown cadillac is a very pleasant experience. They listen to what my concenres are and act accordingly. They take the time to call and update you on the status of your vehicle and have the car cleaned and ready to go when promised.

russellarnone

Sep 25, 2013

I am not at all satisfied with Crown.In August 2012, I negotiated with Andy to buy a 2013 XTS.Crown was not the best price, however, Andy told me any time I came for service, I would be offered a loaner car and my car would be washed.Not true.When I came in for service last week, Freddy Baez said I did not qualify for a loaner car because he estimated my service would take approx. 1 1/2 hours. Any service less than 2 hours does not qualify for a loaner car. When the service was completed, I drove my car out of Crown. It was then I realized the interior was not cleaned. I emailed Freddy and he told me that I did not ask to have the interior cleaned, therefore, only the exterior was cleaned.Part of the service was rotation of tires. I am surprised I did not have to specify left side AND right side !I am not at all satisfied with Crown.

jamescarltonlongo2013

Sep 20, 2013

I've leased and owned high-end foreign automobiles for three decades now and have come to expect a certain level of overall customer satisfaction when having vehicle serviced. I though Lexus offered the singularly best brand of customer service of all. Crown Cadillac is right there with the best of them in terms of personnel, friendliness and effectiveness.

BrianPaulik

Sep 15, 2013

Waited 4.5 hours on a Saturday for an oil change. The car was returned filthy and unwashed, the excuse was they were understaffed and did not have time to wash it. No window sticker telling me when the next oil change was due.THEN when I got home I noticed on the paperwork, they put REGULAR OIL in when my vehicle requires SYNTHETIC. I take it here and pay the extra money to avoid this type of mistake. When I brought it back Monday, they blamed it on me, told me it is my job to double check their work and still charged me for a synthetic oil change...Bottom line, even though I live two minutes away. I can't go back. As long as I have this car, I will drive to Totawa and let Brogan service it. We were considering a Cadillac for my wife's next vehicle, now we are not.

ahhescalade08

Sep 14, 2013

I have always had a pleasant experience when I bring my Escalade in for service. This was another exceptional visit. I always wait while my car is being serviced. I like making an appointment,. When I arrive, my car is taken in . In a reasonable amount of time, my car ready. The service ends with a car wash. Bill Friedman is my service advisor and is an excellent advisor. He keeps me posted on what the findings are if I have concerns about the performance or appearance of my car. If the problem is not covered, he advises me of the price and gets my o.k. before making the repair. There are no surprises at the time to checkout. I must mention that there are two waiting rooms with televisions with DirecTV service. The waiting rooms and bathrooms are always very clean-- thanks to the gentleman who is constantly doing housekeeping. In one of the waiting rooms, complimentary coffee, tea, and hot cocoa are available. I am very comfortable and pleased with Crown's service. Everyone is pleasant, including the clerical staff in service and the sales staff when I browse around the showroom.

Barbados

Sep 7, 2013

Received exemplary customer service from Mr Papp at purchase, Mr. Baez worked tenaciously to correct my service needs and Mr Digiuseppe responded to my inquiry regarding my service in a timely manner resulting in my complete satisfaction with Crown Cadillac Sales and Service

Wilsonian

Sep 5, 2013

This dealer goes way out of it's way to satisfy customer. It has a fleet of new cars to lend to customers during warranty repairs, performs a terrific job, and on addition will wash and details the car being serviced. When the car leaves the dealer, it feels and looks like a brand new car. All employs at this dealer are extreamly corteous, ready to answer any questions one may have, making you feel like one of their best customers.I certainly appreciate their efforts..... thank a lot...

Bob A.

Aug 29, 2013

Car was ready for pickup when indicated. Dealers service representative, Freddy Baez, kept me updated as to what repairs were being made and when the car was ready. Greatly appreciate the loan a car. Would definitely go back.

Qurraci

Aug 24, 2013

Excellent service work by "Chris" Master mechanic. The service department personnel at Crown Cadillac dealer is friendly and accommodating. I am very pleased to be at there service.Thanks a lot.

Tony E

Aug 23, 2013

Crown Cadillac has an excellent service department. John O'Carroll took care of my latest service and it was 5 star service.

Richie

Aug 21, 2013

The four recalls were taken care of in a timely manner; the car was given back washed and polished. Your representatives were courteous, professional and helpful. I'm glad I have leased a car from Crown Cadillac who I can always depend on.

Sam

Aug 13, 2013

The service representative Freddie Baez was very helpful. The service on my car was completed in record time, and I was given a loaner car to use while it was being serviced.

Anthony D.

Aug 1, 2013

I can't say enough about Mauro's service department, Freddy is very helpful, professional, and efficent. Your loaner cars are a life saver. The service department makes it a pleasure doing business with Crown. Thanks Anthony.

Curtis Dick, Sr.

Aug 1, 2013

Knowledgeable salesperson (Andy), quick accommodating visits, comfortable finance meeting and an all around very pleasurable experience.

MariaSib

Aug 1, 2013

I very much enjoyed my experience at Crown Cadillac. Their professional and courteous service made this experience an outstanding one.

adirado

Aug 1, 2013

Very professional, very through, very efficient! Always a pleasure to deal with the sales and service department at Crown Cadillac. Thank you Feddy and Mauro.

carmine.iacullo.9

Jul 25, 2013

When I arrived for my service appointment, I was greeted by Bill who advised my of all of the service bulletins issued for my vehicle. Since it would take a few hours, I was offered a loaner vehicle right away to use for the day. I was also given a free tank of gas and a $50 gift card from Cadilliac because of the inconvenience. So far, I like the new Crown Cadilliac!

Joe Rimback

Jul 12, 2013

I dropped my SRX off early for what I thought was going to be a big repair. Bill did a great job getting all of my questions answered, and paperwork done. He even took care of a problem that I forgot to request when I made the appointment, as well as getting my routine service taken care of. All in the same day! Every experience I've had at Crown from my purchase from Craig, to dealing with Bill in Service have been top notch. You truly provide the "Cadillac Experience" at Crown. Joey Rimback

Ulysses Exum

Jun 27, 2013

Freddy Baez is a great Customer Serviceman! Freddy certainly made our day. From the time we entered the facility: He greeted me by name, he knew my car. He told me what my vehicle needed right away and what could be put off until a later date. He is very knowledgeable about the service a car needs and he is always very pleasant. Thank you, Freddy, for your kind help. You're definitely an asset to Crown Cadillac!

Freddy Baez is the man!!!!

Jun 24, 2013

I bought several cars for myself and a car for my daughter from this dealership and have always enjoyed the buying experience. Even better than the buying experience has been the service experience. I work with Freddy Baez who treats me and my daughter like we are his only customers. He always gives us red carpet treatment and most importantly does what he says he will do. I always feel that I am being taken care of in a professional and courteous manner with my interest first. It's rare to see someone in the service industry take such a personal interest in doing so well. Freddy is truly the best!! In addition to Freddy everyone on the service team are great to deal with.

CaddyCruiser

Jun 24, 2013

went in on a saturday morning for routine oil change . they were very good about getting the car in and starting the work which is great since my 15 month son was with me . they also did multi point inspection , the couple of items they found werent safety items so they advised not pushed , i like that i hate someone pressuring me. great job will go back again

Mike Jenkins

Jun 21, 2013

Great service, I always leave satisfied with there work

Peggy

Jun 21, 2013

I have had my Cadillac for over 10 years - recently moving to the NJ area. I found Crown to be the closest service center and was assigned to Freddy. Since that time, several services later, he continues to be fantastic to work with and keeps me coming back for everything I need done to the car. He goes out of his way to make every service convenient. He fully communicates on all issues and is always positive and helpful. I have never been to a Cadillac service center as excellent as Crown - in large part, Thanks to Freddy!

buickcaddy123

Jun 21, 2013

John was very accommodating. He was able to provide me with a loaner car since my car repair was going to take most of the day. Even though I didn't have coupons, he was able to give me a good price for the work done on my breaks.

bratman

Jun 17, 2013

This was the first time I had been to this dealership and experienced their service dept.What a positive experience.I was met by the dealer himself who personally took me into the service area and assisted in getting my Escalade checked in for scheduled maintenance. I was going to have my wife pick me up but they saw me admiring a new xts Platinum. I was very impressed with the car.I'll be working my wife to trade in her 2006 Mercedes s class, at a fraction of the price and with the features it comes with I'd rather have the xts in my driveway. I would recommend this dealership to anyone, plus coming from someone who has 3 Mercedes in the driveway I would recommend they look at the new Cadillac before they buy their next car and pay more for less.O'Connor

Frank Rose

Jun 15, 2013

As important as selecting and getting a vehicle, even more important is the service received afterwards. To that end, Freddy certainly keeps the reputation of Crown what it is: excellent. He is knowledgeable, and goes out of his way to assist in any way possible. "No" or "we can't" is not part of his vocabulary. Personal attention is Crown's hallmark and it is easily seen in Freddy.

Maryann Novajosky

Jun 9, 2013

I've never had anything but a great experience when I bring my car in for service at Crown. Freddy is my "go to" guy and he always delivers, handling my issues promptly and with a great attitude.

golfing512

May 28, 2013

My care was taken in upon my arrival for service. I was there less than one hour and not only was the car serviced they also gave it a car wash. Freddy explained what the did for the service and was very helpful.

StephenWhiteNJ

May 28, 2013

I went in to detail my 2011 SRX and I figured jokingly let me see if I can just get a new car. So I walked in the show room and there was Ron whom I never meet before he said "Hi how can I help you today" I said wanna get out of my lease and into a new ATS he "Ok no problem lets get you into a new car today" and that's what he did. He made everything so easy I couldn't believe I was getting a new car so fast. I recommend him 100% the whole Crown Cadillac team are first class.

jortega43

May 24, 2013

The staff at Crown Cadillac are professional, efficient and courteous. My salesman, Craig Sussner was outstanding in the manner with which he handled my purchase from initial contact to completion and follow-up. My transaction was handled smoothly and without any of the drama commonly assocatied with the oft-dreaded visit to the car dealer. Crown Cadillac is an exemplary model for the luxury car purchase experience in general and the Cadillac brand specifically. I have nothing but the highest praise for the fine staff at Crown Cadillac and recommend them wholeheartedly.

jamoran67

May 21, 2013

I love my SRX and it's a great vehicle (my second). The dealership could use some "freshening" and cleaning up around the parking lot to truly evoke the Cadillac premium image.

jgrundy29

May 11, 2013

I was satisfied with the level of service and expertise at this dealership. Everyone was courteous and Bill Friedman was very helpful. Crown Cadillac is my dealership and nobody else comes close.

jr411039

May 6, 2013

my overall experience was excellent. the service department was outstanding. i would highly recommend crown cadillac to anyone who wouldlike to purchase a vehicle.

Ms Kate

May 1, 2013

Every appointment I make is on time and friendly, knowledgeable staff keep up the good work.

Manny Perez

Apr 29, 2013

I come from being a BMW and Infinity customer and have to say that the attention to customer satisfaction is better than my experience elsewhere. I have had some issues with my ATS which has been correct in a timely manner with an explanation of the issue that wass satisfactroy and kept me a happy customer.

V.RAJOPPI

Apr 27, 2013

Freddy was awesome from the second we made our appointment till we pick up our ATS. Very professional and knowledgable. He made us feel like he really appreciated our business and we will never go any where else for our Cadillac needs. AWESOME JOB to Freddy and the Crown Cadillac team!

BigAl

Apr 25, 2013

I went in for a scheduled oil change which I was reminded of via email and my vehicle. Freddy was professional as always and assured me they'd have my vehicle ready shortly. He later informed me that my windshield wipers needed replacement. I agreed and upon paying the cashier, got them at a discounted price! Something I really appreciate! It feels good .

Cadillac Phil

Apr 20, 2013

Freddy in service has been my saving grace for three years now! He is the best there is. Also spoke with Andy about my next Cadillac! Can't wait for next year.

UNSATCUS

Apr 20, 2013

Overall, I find the Crown Cadillac Service department to be rather disappointing.I will say the dealership markets their service capabilities well, as I get frequent advertisements regarding check-ups and services that will help me "avoid" costly future repairs. Their service reps, smile and say "yes sir" and "no sir" at all the right times, though they don't always seem to know their product as well as I think they should. For example; you can't rotate the tires on a 2005 SRX, they are different sizes front and back and have a unidirectional tread patterns so left to right is also not an option, so please don't tell me that tire rotation is part of the service - it lessens my confidence in you as a Cadillac subject matter expert.As part of my most recent service, which came with a price tag of more than $3500 to replace worn items on my impeccably maintained and serviced car with 75K miles - motor mounts, leaking rear bushing seal, emission service (adding a pint of additive for $165 bucks) etc., I also included the suggested "transmission flush service". Unfortunately, even after claims my vehicle was properly road tested, my wife managed to drive a half a mile from the dealer before the all the transmission fluid leaked out and the car had to be towed back to the dealer. Of minor note, but something you just assume will be taken care of, even after "reattaching the transmission hose", the service "technician" didn't bother to reset the "transmission fluid life" indicator on the DIC. C'mon...Crown has apologized. I've asked for a letter indicating that they will assume their share of responsibility for any future transmission problem based upon their negligence. Though I was assured I'd receive this, I haven't heard back from them on that yet. So, major bad + minor bad + reasonable yet unfulfilled expectation that a $3500 service would be given the proper attention = DISAPPOINTING experience. I hope that if you choose Crown service, your service is better.

PAUL

Apr 6, 2013

My service agent, Mr. Fredie Baez, is great! You phone him for an appointment and explain to him what your need is or problem; he listens and carefully advises you what to do. When you arrive at the service department, he greets you with a smile and takes down the essential information needed to service your vehicle. In addition, he inquires if you would like to remain for the car while it is being serviced, or if you are interested in a rental/ride home while your vehicle is being serviced. Furthermore, Mr. Baez keeps one informed of the car's service progression.

Jude

Mar 29, 2013

Called Freddy Baez for any availability to have my tire looked at and got an appointment for a few hours later. Was there for less than an hour and everything was expertly taken care of. Couldn't have asked for a better experience.

sfede

Mar 28, 2013

Great service! Car was in for 5000 mile service, they gave me a free rental car and washed my car! I've owned a lot of new cars this is best service department I've dealt with.

sluaces001

Mar 28, 2013

Service department took my car for an oil change at last minute notice and had me in and out- with a car wash- within an hour. Excellent service, no pressure to buy services or parts beyond the oil change I cam in for. I also caught up with my sales rep while waiting for my car, he is extremely friendly and remembers my sale from 3 years back. Cashier was also extremely friendly.

Surfboard

Mar 27, 2013

My experiance was great. John O'Caroll took good care of me as did Fred Baez. The only negative(and believe me this is very minor) is in the waiting area I was sitting in, the TV was "blasting". I am sure a customer turned it up but maybe every now and then a employee could stick thier head into the room to check it out but again a very minor negative.

author

Mar 21, 2013

My service attendant, John O'Carroll, the ass't service manager, took excellent care of me yesterday when I came in for routine service and oil change. He is a great communicator and kept me informed. He told me how long the wait would be and made sure I knew the "lay of the land" so I could be comfortable while waiting for my service to be complete. Overall, he was very professional and just the right amount of attentive. I would highly recommend Crown Cadillac's service dept. to anyone.

Jim Longo

Mar 20, 2013

Loved working with the always-professional John Restivo. He's a pleasure with whom to engage as he understands both the product; yet more importantly ~ the consumer. It all starts with the sales process. John is a wonderful ambassador for the dealership. I trust the service I subsequently receive will match John's skill-set and I'm sure it will. ~ Jim Longo

flyboyfil

Mar 8, 2013

I found a CTS V coupe on the internet and contacted Jeff and his team. I had a trade and I am in Chicago. Jeff and his staff were completely transparent and made the deal over the phone with me and my credit union. Flew in, test drove the car; everything exactly as described! Had a transport take my trade in and my new car back. Flawless! The staff knew exactly what to do; dates times, all on target and I couldn't be happier. Will do business again from Chicago!Phil

leannesturdivant

Mar 4, 2013

My experience was great. Freedy was very professional and friendly, even on the phone when I initially called. He remembered everything I initially explained to him. While I was in the waiting room, I thought against looking at the showroom floor for fear of aggressive salesmen. However, they did not harrass me at all, which I very much appreciated.

Gianna831

Mar 1, 2013

I am always very happy with the professional level of service Freddy provides on a consistent basis. He is truly a asset to the service area!

tfelicio

Feb 28, 2013

I had a problem with my car that had to be looked at immediately. I went to the service department without an appointment and the problem was resolved in a short time.

smallalbert

Feb 26, 2013

I gave this rating because I am satisfied with the service. I have no complaints. Idid business with you before, I have a 2010 CTS now that I bought from you. Ijust love it and looking forward to getting a new car from you in the future. Maybea XTS, Right now, I am still trying to make up my mine.

dottylegue

Feb 19, 2013

I have been dealing with Crown for 5 years and they have always treated me well. My serviceman is Bill Friedman, who is fantastic. I have had other cars from other dealers, but I love my Caddie. Thank you Crown for being there for me. Dotty Legue

vic1147

Feb 14, 2013

Came to inquire and eventually buy a new SRX - Ron Kramer was very good in explaining all features and handling the price negotiations. We could not close the deal because the trade-in was not valued as much as we wanted (close to Kelly Book trade-in value)

Leonardo

Feb 7, 2013

We was in several dealers before reaching Crown Cadillac. The vendors were very friendly like usual but we appreciated that was a bilingual salesperson. We could make the whole process in our language: Spanish. The seller who helped us was Fabio Berruecos. He was very professional and polite. He gave us confidence at all times. It was a good experience. Very reconmendable.

AllenHumphrey

Feb 2, 2013

This dealership is like none we've ever experienced.From the floor salesman to the parts salesman to the car wash crew, everyone made us feel like we were part of the Cadillac family even though this is our first. The atmosphere is very pleasant and when you venture into the showroom, you feel like you're a part of something big. There's always someone offering you refreshment or making sure your wait is comfortable. We enjoy just going back for a complimentary car wash just to see the new vehicles or check out the latest accessories even though there are many car washes in our area. We are so pleased to have stopped in and checked out Crown Cadillac. At this stage in our lives, we've found a great home for future vehicle purchases.

Mary Lou Hall

Jan 24, 2013

I have been dealing with Crown for many years. Your sales and service people have always been accomodating and pleasing. I have been very happy with Crown's service.Mary Lou Hall

DorianLofton

Jan 23, 2013

I have been deal with Crown Cadillac for many years and I feel that their serve is exeptional. I especially would like to commend Freddy Baez for always accommodating me when my vehicle has a problem.

lcruz2121

Jan 16, 2013

i came in to get a oil change on my car freddy the service advisor took good care of me he was really profesional told me what they suggested the wash guys did a great job cleaning my car this is the only dealership i will go to get my car serviced

christine.towlen

Jan 12, 2013

Freddy was quick to assess the issue with my tire. He discussed with me the process of events before completing the service. The service was quick and Freddy was extremely friendly.

XLRRRRRR88888

Jan 9, 2013

From the moment I enter the Crown Cadillac Service Department I feel special. They always remember your name and have your favorite loaner car and color waiting for you.The service department is made up of expert mechanics that treat your car as if it were their own. They never recommend work on your car that is not necessary.My favorite part is getting my car back in better condition than when I drop it off!

dealerrater9876

Jan 6, 2013

I heard about the dealership just from driving by and I decided to go in and look for a used CTS. After discussing price with the salesman and not being able to make a deal I left. The salesman did not seem very knowledgeable about the car which was a turn off for me. Later I received a phone call from a well spoken GM-Jeff who was willing to work hard to put a deal together. Although I didn't purchases a car here (i had already found one) I would recommend to friends to go see the new GM if they are looking to buy a cadillac.

pmlynarski

Dec 27, 2012

Freddy and team continue to provide outstanding service and address and anticipate needs, services are detailed and explained, timely thanks and keep up the great work

Terryli

Dec 25, 2012

After John found there was no parts to fix the problem, he ordered parts from the manufacture promptly. After the parts was in, he called me immediately and set appointment to fix it. The problem was solved thoroughly and timely. Besides, he also completed all manufacture recalls, even I did not know it.

nicoletta828

Dec 22, 2012

Freddy was very competent and professional. By that I mean he explained the SOP to me , kept me informed and gave me insight as to what other items may need servicing. it was a pleasure to deal w Freddy and Crown.

darcangelo

Dec 20, 2012

I had an extremely positive experience. Freddy was extremely attentive and helpful.He was great in explaingin what needed to be done, and the work was done in timely fashion.

midtowndirect

Dec 19, 2012

Whenever I come in for service, I am greeted extremely warmly by Freddy Baez, who goes out of his way to make sure that everything is dome properly and promptly.

jppestana

Dec 13, 2012

Just purchased a Cadillac Escalade ESV from Crown and have an H2 Hummer. This is my first experience with Crown Service (the H2) and it was exceptional. Andy,my dedicated salesperson, flawlessly coordinated the car service dates/issues for me and Freddy Baez was incredibly thorough and diligent in informing me about everything from beginning to end. They even solved a vexing sunroof issue no one else had figured out. Crown will get all my GM service work. Highly recommended.

mllee1993

Dec 11, 2012

I would highly recommend this dealership because the service department is very professional and very easy to deal with. Besides my 2011 Escalade I also own a 2011 Jeep Wrangler that I am now bringing to Crown to have serviced because I am so pleased with the service department.

Sandro Aleluia

Dec 7, 2012

I had a great experience with the service team, they touched all bases to get my truck running the way it's suppose to. I strongly recommend Crown Cadillac .

Mofalc

Nov 27, 2012

They are very curtious polite go over whats needed and give you the choice of getting them fix according to your budget with out any preasure only advising what is important

dncvn6

Nov 24, 2012

I have never had anything but AWESOME service!!! I will continue to visit for service - they are courteous and SO helpful. They always go above and beyond!!!

vitopilot

Nov 24, 2012

I truly felt cared for and welcomed. Freddy was a true professional and took my concerns seriously. The service was incredible. I have always trusted Crown for all my repairs.

PatriciaJones

Nov 23, 2012

Every visit that I have been to Crown, Freddy has always treated me and other customers with excellent customer service; addressing customers as Mr., Ms., or Mrs. Freddy is committed to making sure customers receive excellent customer service all the time.

Elaine4226

Oct 29, 2012

I went in for my first oil change and was greeted by Bill, he answered all my questions I had about my car. I did not have to wait very long for my car. Great service will definitely be back.

cmcniff15

Oct 26, 2012

It was my first service visit to Crown and it went well. Mr Friedman explained everything to me and I was able to wait and return to work that day on time. The only complaint I have would not be about Mr. Friedman. It's the free car wash. Each time I have been to Crown, there is too much of a delay with car washing. Even though Mr. Friedman set it up to be washed, it took too long and subsequently I decided not to wait. I would take it to my local car-wash instead. Other than that, my relationship with Crown is great.I also had occasion to stop and speak with Ron Kramer, "my sales consultant," who explained the process necessary to purchase my lease vehicle. He has always been helpful and supportive. The team makes me feel "special." I hope they keep up the good work.

tom00000

Oct 25, 2012

John was very informative and friendly.He had me in and out of there in less than an hour as promised.Very Professional. I'm very happy with the whole staff.

JoanneIHarris

Oct 23, 2012

Just wanted to give me input so that you can see your rate and ranking of the service you give. I will admit, you do have a wonderful staff in the Service department in Watchung, NJ.

MaryEllen De John

Oct 20, 2012

Freddy Baez keeps track of what needs to be done with my car. He schedules my appointments at my convenience. When I come in, he always accompanies me to the waiting room and makes sure that I am comfortable. He tells me approximately how soon he will be back to tell me how long the work will take. Since it was a 25,000 mile check up and a few other things that needed to be done, it was going to take a few hours. He offered to give me a loner car, but I opted to wait. Freddy came back several times to let me know the status of the work and to see if I needed anything. When the work was completed, Freddy went over everything to make sure I was informed and satisfied. While I was waiting, my sales associate, John Restivo came by to say hello. Crown Cadillac is so accommodating and attentive to customers. Everyone is friendly and does their very best to make sure customers are a top priority. I would never even consider going anywhere else to service or purchase a car. I feel very confident that when I recommend Crown Cadillac to people, they will be well taken care of.

PAreviewer

Oct 20, 2012

I bought a used car from Crown Cadillac. When I test drove the car everything seemed fine. The sales associate was very attentive and promised to take care of the few minor problems with the car before I came to pick it up. When we came to pick up the car, the problems were not taken care of. However, we were promised that when the license plate came in, the problems with the care would be taken care of since they were mainly cosmetic. Instead they mailed the plate to me. When I called we set up a time for me to bring in the car. They said that they would paint the scratches that happened in between the time we looked at the car and when we picked it up, and they would replace the wheel lock since they did not have a key for it. When I was called to come pick up the car, I was informed that they didn't replace the wheel lock, instead they took it off, leaving my rear tire open to theft. Also they didn't paint the scratches because they didn't have the appropriate paint color and it would take another 4-7 days for it to come in. I found this to be extremely unacceptable because they sold me the car so they had all the information they would need to get the right color, and they knew when I was coming in. When I voiced my complaints with the service manager, I got very non-commital answers and was patronized. I left with them saying that they would put a new wheel lock on but that they would only touch-up the scratches, because I bought the car "as-is", which isn't true. During this time I found out that they had rigged my converitble top so that it would appear to close properly, but once I put it down I realized that it would never go back up correctly. They were rude and unhelpful. I would never recommend them to anyone, in fact I would warn prospective buyers away from them. The only reason I will be going back to them is because I bought the car there so they are doing these services for free. DO NOT patronize Crown Cadillac.

wtjoyce

Oct 20, 2012

Crown is a very competent dealership with personnel who are knowledgeable, friendly and helpful. This is my second car purchased from Crown and I have always used their service facility since 2001 and will continue to do so.

nancy761

Oct 19, 2012

Freddy Baez is friendly and helpful and always remembers my name. He is great at getting back to me about repairs. I get a loaner car very quickly.

Randolph C. James Jr

Oct 19, 2012

My recent visit for service was on an emergency basis. My Esdalade failed to start, just when my wife and I were scheduled for a Get-A-Way Weekend. I called and spoke to your Service Advisr Freddy Baez. I advised Freddy of my plight and he immediatly advised me to come in so that you could diagnois the problem. Sufficed to say, we were on the road in less then an hour and on our way. Although, we experienced an unexpeted expense, it was worth the peace of mind and therefore in this instance the cost for the peace was priceless.Good Save!!!Thank you and please commend Freddy for his continued support in the maintenance of my 07 Escalde.Randolph C. James Jr.

george albanese

Oct 18, 2012

great customer service. The are very accomodating, informative ,resonsive,and seem to have been schooled in obtaining customer satisfaction inorderto insure returb buinessfor cadillac.

needernj

Oct 18, 2012

Crown Cadillac is where I purchased my SRX and is local enough for me to bring my vehicle there. Fabio is my salesperson and has always been available for me during the sale and after the sale. I prefer Bill Friedman in your service department because he listens and responds appropriately. I asked to have my car washed and the interior vacuumed and was advised that was not part of the washing car service (Bill did not tell me this). However, the interior of my SRX WAS vacuumed and I assume Bill made that happen.

XLRRRRRR88888

Oct 18, 2012

Crown Cadillac is the only dealer I will ever go to! The reason is THE SERVICE DEPARTMENT!!! They are amazing on every level. Freddy and John explain everything they need to do to service your car, in advance. I know that whatever they suggest that needs to be done on my car is accurate.They are caring and honest.I always get a loaner car that has more bells and whistles then my current car!I would recommend Crown Cadillac to EVERYONE!!!

tellerbe

Oct 15, 2012

The service employees that I dealt with are very friendly. Some of the other people in the dealership seem a little cold and distant. On a whole it was a decent experience.

robin.mathewsrosser

Oct 10, 2012

FREDDIE BAEZ WAS A GREAT SERVICE PERSON-HE WAS VERY INFORMATIVE-AND THE TECHNICIANS DID THE JOB QUICKLY AND THE RIGHT WAY.CROWN CADILLAC DID A GREAT JOB TODAY WITH ME I WILL BE BACK AGAIN.KEEP UP THE EXCELLENT TEAMWORK.

dorothy lagreca

Oct 9, 2012

Everyone is very professional, courteous, and the check up service was executed more quickly than expected. thank you.I will reccommend your dealership to others and have done so already.

casmar1

Oct 8, 2012

Many thanks to Mauro for reviewing and understanding my situation. Crown Cadillac has proven they are not only there to service your Cadillac but also your concerns. Made me a believer of Customer service first.Thank you,Ed. Reynolds

mllee1993

Oct 5, 2012

excellent experience with the service department very professional, service area clean have no problem getting a clean loaner car. car was serviced in a timely manner and was given details about what would be needed at the next appt.

maryann.novajosky

Oct 1, 2012

Freddy always goes out of his way to provide great customer service. This time, even more so, as he worked a miracle to get an expensive repair covered under warrantee even though I had just exceeded the cut off on mileage. Thank you, Freddy!

amassaro

Sep 27, 2012

I am writing this with a trained organizational eye and with considerable experience relative to the operation of a successful organization . My wife [ Diana Joffe ] leased a new SRX yesterday . I enjoy being in dealerships and she hates the process . Our experience yesterday with Howard Martin was terrific . He was good , extremely competent , upbeat , friendly , and professional . None of this surprised me because I leased from him a number of years ago ....but it was great to see her reaction . Howard Martin was a major factor in choosing Crown . You are fortunate to have a man who projects that he loves his job !

Ulysses Exum

Sep 24, 2012

We received service that was second to none. From the time my wife and I entered the service area until the time we picked up our car, we received white glove service. We were given a ride to the diner to get breakfast while our car was being serviced and we were picked up after we finished. And we received a long stem rose after paying for our service. That's GREAT!

lynndiako

Sep 21, 2012

Both Bill and Able worked with me to make sure I was completely satisfied and that the problem was resolved. I was also able to schedule my appointment quickly.

Buckingham

Sep 20, 2012

Loved the individual attention and small family feel at crown cadillac. So pleased with my escalade, great price and dealership.highly recommend the dealership and any cadillac product, especially the escalade. Followed Jeff genovese from Gold Coast Cadillac to Crown Cadillac, where he is now a partner. Glad to have someone I can trust in the car business! Thanks again.

joe.genova.14

Sep 20, 2012

Great customer service, works with the customer to resolve issue, and overall nice experience. Fast and quick service, only waited about two hours. Great Job

Shirley Froschauer

Sep 5, 2012

Having been a Crown customer for many many years I find as time goes buy the agency has become better acquainted with the needs of the customer. I personally feel the people, service, sales, etc., are terrific!

KGeardi

Aug 28, 2012

Ron went above and beyond to help my family and I find the perfect car. His knowledge and experience really assured us that we had chose the right vehicle and dealership. He listened and addressed all of our concerns, making it clear that this was the right choice. With out Ron, my doubtful family probably would have left empty-handed. I was very pleased with his services and will definitely be recommending Crown Cadillac.

kimsamram

Aug 27, 2012

All three gentleman mentioned were courteous, kind, informative and were very gracious in assisting me. Thank you so much gentlemen for all your kind help

curro

Aug 21, 2012

Overall Freddy Baez is an excellent customer help. He finds solutions to difficult problems very patient and dedicated to solving problems to the client. A feeling of family atmosphere. He is a valuable person to be working at this extraordinary dealer, he demonstrated his efficiency at all time, he is also bilingual.

selma.alpern

Aug 18, 2012

I researched what I wanted before I went to the dealer so everything went smoothly. The salesman was great and the sale went fine. He took me on a drive without me needing to ask. He presented various models to me that would meet my requirements. I was very happy with the sales experience.

Sandro Aleluia

Aug 16, 2012

Its a great experience to have to deal with such a great team of people that go over your expectations to make thing as easy for the costumerAs it could be.

jescano10

Aug 14, 2012

I was a walk-in and Freddy knew right away that I needed a brand new tire when he saw the nail close to the side wall. He was very friendly and always gave me updates on the progress of the repair. I was also able to get an oil change, tire rotation and was in and out within 1 1/2 hours, which was amazing!

isaac1

Aug 10, 2012

John went above and beyond to get my platinum escallade dvd fixed. I appreciate the friendly service and look forward to working with Crown for my future service and purchase needs. Also - Jamal did a great job waxing and cleaning my car returning it to me in as new condition.regards

SISTA SOILDER

Aug 3, 2012

We have never in a million years dreamt of owning a Cadillac. This has been one of the most exilarating and joyous experiences of our lives. Cadillac has always stood out amongst the rest and has upholded its reputation as being one of the classiest and sophisticated cars ever. We are simple overjoyed!And not to leave out our very knowledgeable and experienced salesman, Andy. He was and is extremely professional and kind, never pressuring us into the sale. He handle us with supreme care and concern regarding our desires and needs.In all of our years of driving we have never had such an experience such as this one with Andy and the Cadillac crew.Thanks Andy for all that you've done to make us satified customers, we are customers for life. You are simply a joy and we will refer our family, friends and associates to you.Thanks a millionRosemary & Ronald

Kirklands

Jul 26, 2012

Howard Martin was great in helping me find a 2012 Cadillac SRX that fit my budget. Everyone at Crown Cadillac was great. I am wearing a big smile on my face.

Randolph C. James Jr

Jul 21, 2012

In short, I have been a Cusomer of Crown Cadillac though the Leasing of 2 Sevells STSs and the leasing of 04 Escalade, culmintating with the purchase of an 07 Escalade.That being said, for the most part of have been very satisfied with your Sales Department and most satisfed with your Service Department. The Service Department and it technical support staff have maintained and provided appropreiate diagnostics in the resolution of my needs to date. The entire staff has polite, couteous and timely in their responses. They have also provided proactive consutation regarding the continued care of my Escalade, for which I have tried to respond in kind in an effort to keep me and my Family safe while operationg my vehicle. Which has also been most helpful while trying to avoid unwanted/additional repairs cost.The Crown Caddilac Service Department efforts and dedication to service is greatly appreciated.Sincerly,Randolph C. James Jr.

subtaylor913

Jul 18, 2012

i give this company a great rating because they have shown,respect and concern when i purchased and serviced my vehicle. the service is quick

coincon

Jul 11, 2012

We purchased a used 2007 Jeep Wrangler X from Crown Cadillac. We went there based upon their rating at this site and the price of the vehcile we were looking for.The salesman, Andy, touted the "great" condition of the car, and gave us a Carfax which stated "Engine/powertrain computer/module checked" by them. We test drove the car and it seemed in good shape. Until we drove it home! By the next day it was making a loud tapping sound. It was hard to notice at first unless you stood outside the car while someone lightly revved the engine, but over the course of the next day it got much louder. We drove it to our mechanic of 20 years who said: it needed a new engine. So we went right back to the dealer with the car, tapping all the way.I knew that the Lemon Law warranty period is very brief so I wanted to get it taken care of right away. Their service manager, Mauro, agreed to look at the car. An hour later he told us there was nothing wrong with the car, that it was not making any noise and to "go ahead, try it." Sure enough the tapping could not be heard. I called my mechanic to ask if it was possible that there was actually not a problem and he emphatically said no, and explained that they could have put an additive in the engine that would temporarily quiet the sound. He suggested I drive it for while and have them look at it again when the noise reappeared.I told Mauro that I wanted to drive the vehicle around for an hour or so and then have them look at it again, but he absolutely refused, feigning insult that I would even think they might put something in the engine. (You've heard the saying "He doth protest too much"?? He said the car had no problem and to just take the car home.But I refused to drive the car back home. I was sure they wanted me to go over that 1000 mile warranty period. Even worse, I (a woman) might get stranded on the highway 75 miles from home.I went back to the sales manager, Luis, and told him what was going on and that I did not feel safe driving the car. Funny thing, when I told him I wanted to drive the car for a while and then have it looked at again in case there was something masking the noise he said "If they put something in the engine it would quiet the car for a few days." Hmmm...I told him that since my mechanic said the engine was bad, and their service manager said it was fine, that we needed another opinion. Luis agreed to pay to have a Jeep dealership of my choice look at the car for a diagnosis. I found one four miles away and arranged to drop the car off after hours there, but was quite upset that I had to call for someone to come 75 miles to pick me up because Crown did not have a loaner car for me to drive home in as the "woman with the loaner car keys had just left." I had been at the dealership for over two hours -- they should have made sure I had a laoner car before she left. Instead I sat alone at the Jeep Dealer for almost two hours waiting for my ride.The next day the Jeep dealer's service department found that it indeed had a bad engine - the noise was coming from internal enigne rod bearings - and they said that it would cost between $6000 and $7000 to repair! Yikes! That was half what we paid for the vehicle. He said there was no way the dealer did not know there was a problem with the engine.While it was there, the Jeep dealer also did several recall repairs that had not been done.After the diagnosis, Crown agreed to take the car back and cancel my loan, although not without a week's delay because the general manager "was not in."Debbie was extremely helpful during the loan cancellation process. She made sure all of the proper paperwork was sent (and resent) so we could finally buy a different (Certified) vehicle. Thanks, Debbie, for your repeated contact with the finance company and your patience with us during that time!Honestly, I was not going to write anything about this dealership despite our very bad experience, since they DID take the car back (perhaps because I mentioned my attorney?) but upon seeing that this vehicle is again being sold, and it does not mention a new engine (the only way to repair the problem) or show any repairs on the Carfax, I believe they are reselling this vehicle in the same condition to the next buyer who will get a vehicle that needs a repair that costs half of the purchase price. They may be good at selling new Caddy's but DO NOT buy a used car here!!!!!

Joseph

Jul 4, 2012

I purchased a new car from Crown and it was nothing but a nightmare, from the 6 hour ordeal to the deceptive practices changing interest rates and monthly payments after we negotiated a lower price. Buyer beware, you will be sorry..... A very unhappy Customer !!!!!

Meghanfl

Jul 2, 2012

I purchased a used car this weekend and was very happy with Crown Cadillac. John was great to work with, and I was extremely satisfied with the entire experience.

Christopher Tedesco

Jun 30, 2012

On june 28,2012my wife and I vistied Crown Cadillac to inquire about leasing a new CTS. I met with Mr. Ron Kramer who was very cordial.We sat at his desk and he went over every detail of leasing the car.He covered all aspects f he car, no questions went unanswered and he was very through in his respondes. He made my decision to lease the car very easy. The next day we went to pick up the vehicle, and Ron went over everything in the car omitting nothing, including the on star program.He gave us a tour of the entire faculity to include the service department.Ron Kramer and Luis Pacheco and rhe rest of the Crown Cadillac team should be commented for the honest and hassle free purchasing experience we went through. I feel very confident when I bring my car for service at Crown this will contine.

dianne.cohen

Jun 26, 2012

I came in for my radio and back right speaker. My back right speaker still have a noise when you turn the radio up. Other than that the service was great.

Jeffrey Ziering

Jun 26, 2012

Crown has great customer Service and always go out of their way to assist you in any capacity they can. They go the extra mile to make sure you are a satisfied customer!!Jeff Ziering

casmar1

Jun 23, 2012

Thanks for a pleasant visit. Customer service excellent. Very satisfied with quality of work and recommendations received. Happy to recommend this service department to everyone who need repairs on their cars. Mr. Baez you are the best. Thank you

Lamarsmith83

Jun 22, 2012

Because the problems I am having on my Truck is getting fix without any delays I get my Truck back fast....Great Job Great Job

Louis Soto

Jun 19, 2012

Freddie made it very easy and smooth in detailing me with the cost of the repairs, a loaner was provided and when th evehicle was ready all l cant complain l lov eyour service and quality of service as well!!

dianne.cohen

Jun 15, 2012

He was a very help man. He was able to full my need. I just wish a could have purchased a 2012 car, some day I will be able to afford a new car.

emjohnson52

Jun 15, 2012

went in for oil change and tire rotation everything was fine and was given a loaner car which is very important to me, because I need to be at work.

lc5181

Jun 14, 2012

I requested a remote starter,I was told what I needed to do and they made an extra call so my trip would be a success. They got me in and out in less than 5 min wow.I was informed how long the work really would be and told they would call when car was ready. The price was the one given the day before. I was explain and demo how theremote starter was to work. I enjoyed the speed of service and the time was given to make sure I understood everything.

Sandro Aleluia

Jun 14, 2012

They have a great team working at crown Cadillac , I'm very happy with their work!!As well as explaining to me what the truck needs so that it runs well .

MrsGrey

Jun 3, 2012

Buying a new car is ALWAYS a difficult experience.....this was NOT the case at Crown Cadillac with John Restivo and Luis Pacheco. They were both very professional and willing to work with us. We are very pleased to now own a new Cadillac!

Rachieb90

Jun 3, 2012

It was such a pleasure working with Fabio and the Crown Cadillac team. My experience in getting my very first brand new car was very relaxed, comfortable, and easy going.

midtowndirect

Jun 2, 2012

As always, service was friendly and efficient. Freddy Baez greeted by name as soon as I walked in and service throughout was courteous and prompt.

ThomasBoyce

May 31, 2012

Great service by a great crew. I would definitely recommend this crew to others in need of service on cars. Thank you for your help.

DADDYLOUGE

May 29, 2012

Whenever I bring my car in for any reason, FREDDY always greets me with a smile, and treats me more like a friend than a customer. He always trys to give me the best deal possible, and I believe that FREDDY treats my car like it was his own. Today I got 2 new VOGUE TIRES and got a great price. Today was a great experience. How offen do you hear that ?????????????? THANKS

divamema

May 29, 2012

The overall service at Crown was excellent, from the time I walked in to the time my car was finished,the service was exellent, I though that my tires needed rotating but the service person took me out to check out the milage and explained everything to me.

Robertas1500

May 29, 2012

Thanks Fred for your friendly service, car wash, morning coffee and the beautiful Rose! The wheel alignment and the repair of the front seat casing was done swiftly I was out before 11:00 am, :)

Michelelang

May 28, 2012

I have a Chevy Trailblazer which has needed to have a leaky sunroof repaired. After many unpleasant experiences with Chevy dealers, iI went to Crown. The service was excellent, and they fixed the problem. Now I only go to Crown for service. Freddy takes excellent care of me, and it is always a pleasure to deal with him! I always reccomend Crown to everyone as a result of my positive experiences with the service department.

patsymae97

May 26, 2012

Thank you Crown Cadillac for giving me great service when I purchased the vehicle and excellent service when I needed your technicans and Bill Friedlman.Patsy Cokley

CadillacPhil

May 25, 2012

The (read carefully) service department (I say it again, service department) at Crown is fantastic! Freddy is a consumate professional. He is attentive, fair, and always does what he says he is going to do. He has integrity which I cannot say about the sales department.

lennywii1225

May 22, 2012

Went to Crown Cadillac and was very Pleased at the service. I dealt with Fabio Berruecos and i was very happy with his level of expertise, a great sales man and a great guy, makes sure you are happy with your vehicle. Luis Pacheco,was one of the best managers i have dealt with, completely honest and goes the extra mile to making sure the customer is satissfied, would reccomend Crown Cadillac to family, friends, co-workers and even strangers.

taylorej

May 21, 2012

I must say that I have not ever been disappointed with the service that I have received at Crown Cadillac and this experience was no exception. Thanks again for such professional service

fran doyle

May 18, 2012

The reason I gave the above rating is that is how I was treated and would recommend my family and friends to use Crown Cadillac because I was completely satisfied.

elise charest

May 11, 2012

I recently purchased a used Cadillac from this dealership (my first luxury car). I called ahead to make sure the car was still there and, when I arrived the next morning, the car was spotless (inside and out) and ready for me to take for a ride. Mr. Restivo was prompt in providing me with the car's history and all the relevant information I needed to make a decision. Everyone was extremely professional and helpful in every step of the process. The purchase went so smoothly that I was able to drive there from Manhattan, purchase the car, drive home, and then get to work on time at 3:30 pm in The Bronx. Thank you all, again, so very much!

quadear

Apr 25, 2012

I was treated with the best care possible, I would recommend this dealer but I would also recommend Mr. Martin due to his professional care he provides to his costomers.

frandg

Apr 23, 2012

Yes, in a heart beat! I entered the dealership with hesitation on the affordability of the vehicle I wanted. Mr. John Restivo approached me I made him aware of my dilemma. He but me at ease and told me he might be able to make my numbers work. He Did not promise or pushed. HE WAS FABULOUS!!! with in one hour he made it happen. He dealership was excellent. Everyone I came in contact with that day were not your typical "car sales men" Loved it and will highly recommend it.

pkocum

Apr 23, 2012

Mr. John Restivo was gracious and conducted himself in a very professional manner. He addressed my needs and what I was Looking for in a car. He escorted me to the array of cars available and offered me the opportunity to drive the new CTS2012 coupe to which I did. He sat down with me after the drive and enlightened me about the other perks associated with buying the automobile. He was knowledgeable and informative in assisting me to make the right decision. In addition, when the car was ready for delivery, he was thee to greet me and explain anything else to me that was not handled in the first visit. He also took time to assist me in setting up On-Star as well as the Sirius system.Because he has conducted himself in a fine manner throughout the past twenty years or so, is one of the reasons I will continue to purchase an automobile at Crown. He is a kind, honest, and caring salesmen.

Richard Dobyns

Apr 21, 2012

I have been dealing with Crown Cadillac for many many years,I believe I have purchased 4 or 5 cars from them. The only reasonI keep coming back to them is that they live up to everything theysay in helping me pick out the right car for me.I am especially appreciative of one of your salesman John Restivo.He goes out of his way in helping you when purchasing, and backs upevery claim he makes.Richard W. Dobyns

WGFoster

Apr 20, 2012

John Restivo was very good to work with.I appreciated his honesty that he had never sold an Escalade Hybrid before. Still, he took the time and effort to help me learn about the car's features that I wanted to know about. He didn't bruhs me off. Plus, I learned later, that he still came in that day to see me off even though he had a major personal problem at home. It would have been very easy, but not right, for him to hand me off to one of his peers.Although I don't have a timetable in mind on my next Cadillac purchase, John and Crown are at the top of my list.Thanks John!

"MR DJ"

Feb 14, 2012

My wife and I were shopping for a nice, low-mileage small sport utility, and Crown Cadillac had the best deal we could find anywhere. We drove over 300 miles from northern Virginia to make our purchase, and it was certainly worth the trip. We were very pleased with how we were treated during the entire buying process. Thank you, Crown Cadillac! Richard & Carole Taylor, Warrenton, VA.

Astonished

Jan 10, 2012

I called the dealership and spoke with Art in sales. I inquired about a discrepancy between the color of the car listed in the description and the pictures. Art was exceptionally rude and denied that there was any discrepancy. When I again asked why the description said blue and the photos showed a gray car, he exclaimed that there must have been a mistake. All I wanted to know is whether the car shown in the pictures was the car in the description. Art has cast a terrible shadow of irresponsibility on this dealership that I doubt I will be able to overcome.

zumbalady

Dec 6, 2011

I have been coming to Crown Cadillac since I got my CTS Lease on 2007. I recently got into a 2012 Cadillac SRX and so far I have no complains. Service is excellent. Service Advisors are not only friendly but knowledgeable. I recommend Crown Cadillac to all my friends and family. I even bring my other vehicles to Crown since they can service every make and model.

donberk12

Oct 20, 2011

I was shopping for a used Cadillac DTS, went to a few dealers. I always tooks my two sons with me ages 13 and 15. The first few dealers would not even pay any attention to us when we walked in. Curtomer service is a key issue when making a purchase, at Crown Cadillac we were welcomed in, asked if we needed assistance, even offered a beverage. The sales team was very helpful, needless to say we purched our certified DTS Cadillac at Crown Cadillac. You will get a very good price and superior customer service.

cadillicious

Feb 17, 2011

I came to Crown when I was looking to purchase my first CTS. While the salesman was nice to speak with and friendly, he would not allow me to test drive the vehicle. He drove around while I had to sit in the passenger seat. How are you supposed to tell if you like the way a vehicle drives if you aren't allowed to drive it??? I also found Crown's prices to be exceptionally overpriced. There are so many surrounding Cadillac dealerships that had much lower prices and were willing to negotiate (they said the price is the price). Needless to say I purchased my CTS elsewhere.