Used Cars for Sale at Crown Chrysler Dodge Jeep Ram Kia in Dublin, OH

Amanda Ng

Oct 22, 2016

I literally had the worst day ever, and quite honestly wasn't expecting immediate service. Not only did I get that, but I also got extraordinary service. She is an asset to the team. Thank you

Miranda

Oct 22, 2016

Big thank you to the team at Crown Chrysler. I love my new car. Thank you to Lewis Ash for taking the time to work with me. I know my schedule is hard to work around, thank you for staying late to see me through the process. I appreciate you all. I will definitely be back.

Chris

Oct 20, 2016

Thanks to Brittaney Sturgill, my service appointment was a fantastic experience. Brittaney was very friendly, explained everything thoroughly and generally made the service experience extremely painless.

Taylor C.

Oct 20, 2016

This is our 3rd Jeep with Lewis and won't go anywhere else. He goes above and beyond making sure you get what you want and are happy with your purchase. Mark in the service department is Top notch, gets you in and out quickly/efficiently. The manager made time to thank me for coming to Crown and that meant a lot. Highly recommended dealer in Central Ohio!

Karen Kent

Oct 19, 2016

Bought our Jeep Patroit from Crown and just want to thank Eric Bradshaw for his help. Process went very smooth and Eric was very knowledgeable. Had to have a small item serviced on the vehicle and that was taken care of within a week.

NickA

Oct 13, 2016

Darius Skinner, was great at helping me buy my first car! I would recommend him to anyone and he helped me with everything and answerd all my questions!

Dave

Oct 12, 2016

I had my 2015 Jeep Grand Cherokee in for the electronic parking recall. She took great care of me from start to finish. This is my 3rd Jeep I have bought from Crown. This one and my 2012 were both new. Great service.

Bret

Oct 11, 2016

My service manager, Brittany Sturgill, made sure I was taken care of and well informed. Most important to me, she got me in and out in a timely manner.

Martine

Oct 8, 2016

The service was great! I already knew what car I wanted, but I was helped greatly with the price and getting the best out of the car. Highly Recommend it and ask for Eric Bradshaw.

Sarah Sjostrom

Oct 4, 2016

John Salvator was very helpful and found me a great car. So happy I was able to work with him without feeling pressured and like I was getting taken advantage of. I would definitely recommend working with John in the future.

Vicki S.

Sep 30, 2016

I had my old car towed to Crown and was very anxious about the possible repairs since I had already spent a ton of money on my 10 year old Jeep. Danny Flaherty greeted me with nonthreatening hello. I asked to sit down with Danny just to discuss financing since I wasn't sure if a new car was even a possibility. Danny Flaherty made my car buying experience anxiety free. Danny was professional but yet warm and friendly. I wasn't ready to buy a new car for many reasons, but Danny was patient and helpful as he answered my many questions. As a woman, the car buying experience can be stressful and intimidating. However, I would recommend Danny to any of my friends whose least favorite thing is to buy a car.

Amy

Sep 28, 2016

John Salvator was wonderful from the begining. He made the entire car buying experience easy and stress free! He helped my fiance and I find the perfect car and worked with us on every aspect of the sale. I would definitely buy another vehicle from John and would tell everyone to go to him and Crown For their next car if they want a stress free, easy car buying experience!

Jeep Driver

Sep 28, 2016

Brittany was knowledgeable and professional. I would be happy to work with her again.

Leon Boyd . Barber

Sep 27, 2016

the dealership very nice and clean and I did a good job on my car and let me know anything With my car wrong

Jermale Vaughn

Sep 23, 2016

Great people soon as I got on the lot looking my guy Eric Bradshaw was there to assist me he really was helpful in so many ways I got a good price on my ram 1500 and drove off the lot the same day.thanks

C. Johnson

Sep 22, 2016

I'm so pleased with my experience with this dealership. When I parked my car I started to look around for cars but was not sure which one I wanted. Eric immediately came out and asked was there anything he could help me with. I let him know the prices I could afford , the make and model I was interested in and the interest rate I was aiming for. He Wrote all those things down and showed me each car that fit the description. He could have pushed me to buy the more expensive car for a bigger sale but instead he helped me drive off in one that I could afford. I appreciate him because without him I probably would still be shopping around for a new car !

Eric Bounds

Sep 11, 2016

Eric Bradshaw was the dealer who helped us, he really gave the best customer service I have ever had at a dealership. In fact the whole staff was super friendly and very professional. Mr Bradshaw really went above and beyond when putting our deal together. I will definitely be telling all my friends and family how great crown automotive experience was. Thank you

Simon

Sep 6, 2016

Bought my Jeep Wrangler about 3 weeks ago. Had an excellent buying experience. James Williamson was a tremendous resource and was very easy to work with. Guided me throughout the buying process. No pressure and made my entire experience stress free. Thoroughly enjoyed working with him.

mwp

Sep 2, 2016

Jason Stull helped me in the process of purchasing my Wrangler. He was informative and helpful. He also made the process quick and met my needs. The dealership itself was clean and with friendly staff members. I am loving my new Jeep Wrangler

MWP

Aug 30, 2016

Jason Stull helped me in the process of purchasing my Wrangler. He was informative and helpful. He also made the process quick and met my needs.

Joe

Aug 27, 2016

Pat Perry offered a fair price on a used truck, and quickly processed the sales paperwork. He is a nice guy and a good salesman. Knowledgeable about the vehicles.

G Rogers

Aug 24, 2016

Recently leased my new Ram truck from Crown. This was the second vehicle that I leased from them. During my recent visit my salesperson was James Williamson. James was very easy to work with and did make the buying process the typical day long event like some dealers tend to do. If you are in the market to purchase a vehicle from Crown CJDR definitely ask for James.

Jackie

Aug 24, 2016

The A/C in my 2003 Dodge Caravan went out. My service advisor, Mark Nelson made sure it was fixed in time for our vacation. Mark is always very helpful and ensures that things are fixed in a timely manner.

Velma and John Rumora

Aug 24, 2016

Having our car serviced by Mark Nelson and the technician he assigned to the job was easily the most efficient and best handled "job" we have ever experienced. Mark explained his thoughts, how he would have it fixed, the sequence of events which led to the conclusion. We have nothing but "praise" and "thank yous" (which seems very inadequate for the way in which Mark treated us) .

Chris

Aug 19, 2016

I had my car towed to the service dept. on a Saturday afternoon without any notice I was on my way. Brittaney Sturgill the Service Manager and the great technicians had the alternator and fuel pump replaced the same day within an hour and a half. Can't ask for any more than that! Thanks again!!

James Thomas

Aug 19, 2016

Took 8 days to get in to get my oil changed. Way too long for a 15 minute oil change. Was suppose to be complimentary service for buying the car, customer service failed 3 times to get it right. Total oil change took about an hour which I felt was excessive. Did speak with Brittaney Sturgill and she apologized for the service received. I would not recommend the dealership ti have service repairs done. Personnel were all polite and attentive.

Bill C

Aug 17, 2016

My Sales Representative was Lew Ash. He was very helpful in making my "long distance deal" work. I live 300 miles from Crown Chrysler Jeep but was willing to make the long drive because they had the exact car I wanted, and Lew was willing to do whatever it took to help me buy the car. Even though the dealership is far away from me, I will probably go back there to buy another car in two years, because the whole buying experience was so pleasant. Thanks Lew!

MR. J

Aug 13, 2016

The person that I dealt with was very helpful, I told him what we were interested in leasing ,he stated that he had two in stock like we wanted. He was very helpful in all aspects of the deal that we that we accepted.We were very pleased with dealing with JAMES WILLIAMSON

Christian Riestra

Jul 28, 2016

The have the best prices ,service in town and great customer service i recommend to any person ask for Pat Perry he is the guy you want to talk.

Motorhead

Jul 28, 2016

If you are looking for a great experience go to Crown. Jason Stull knows his stuff !He knows the Jeeps he sells very well. All though I did not buy this time when the time is right I will be going back to Crown and working with Jason.

Jeep2008

Jul 18, 2016

Eric Bradshaw was super helpful, let me take my time, and when I found my car, he gave me a great deal!!!

P Mills

Jun 24, 2016

Manager Brittaney Sturgill was very curtious and knowledgeable From what I viewed while waiting she is very team oriented as well. Thanks for having a great staff

Micheal Maxwell

Jun 23, 2016

From the time we were greeted by Ms. Sturgill to the end of our experience she made us feel welcome, important and was extremely Pleasant. Her customer service skills exceed what most provide these days.

Mrs smith

Jun 23, 2016

Service fast and friendly Manager very knowledgeable and curtious and provided great customer support and services

Carolyn

Jun 20, 2016

James Williamson was great to work with. I was looking for a used vehicle to haul a couple of kayaks, and found just what I needed. I like the "No Hassle" approach. James arranged for a sunroof to be installed (a must have), and that turned out great! I was given a vehicle to use while the install was being done. It was great to work with one person for the entire transaction, and to have an enjoyable experience. Thank you!!

Satisfied Customer

Jun 13, 2016

Crown did a great job throughout the entire buying process. I walked away feeling good about the purchase, we love the Jeep. Jason Stull sold us the Jeep, and I would strongly recommend Jason. He was extremely knowledgeable, low pressure and made sure we found the right vehicle. Jason went out of his way to make sure we were satisfied. This was our first experience with Crown Jeep, and I would definitely go back.

Jules740

Jun 7, 2016

Mark Andrijowych was an incredible salesperson! He wasn't pushy at all. I was looking for a car for my soon-to-be twin 16-year-olds. He helped me find a practical car that would be safe and reliable for their first car. He made the entire process so easy! He even invited them back the next day to thoroughly go through all the mechanisms the car offers -- which to me was going way above and beyond! Jonathan Lyle-Purdy made the accounting process simple and easy. The entire experience was fantastic!!

TIM L

Jun 6, 2016

I had a great experience buying a car from Crown! Pat Perry is the best salesman ever! We are also previous buyers at Crown and will continue to buy from them!

Steve Casey

Jun 1, 2016

Lew Ash spent quality time with me to get a better understanding of what Packages would suit my needs on the Jeep Grand Cherokee, 2016. We decided the Overland met the criteria and Lew went about finding the right vehicle during a search of other Jeep Dealerships who might have the specific Overland Package.. Lew gave great support, assistance and expertise.

PAH

May 31, 2016

Our sales person Pat Perry and your Finance Director, Terrance Moore both did outstanding work in getting us the right vehicle for the price. The whole process was made easy for us and their knowledge was very helpful with our purchase. We love the new Pacifica and would highly recommend this vehicle to anyone. I would rate both gentlemen a "10".

ixhunter

May 18, 2016

Told the salesman, Eric Bradshaw, which car I wanted and the price I wanted to pay and he made buying it easy.

Mr. & Mrs. Willis

May 18, 2016

My hat goes off to Pat Perry and team for providing such excellent customer service in buying a car. My wife and I have not been having good luck with the service we have been receiving, so she looked up reviews on Crown Chrysler Jeep Dodge. Needless to say they deserve a 5 out of 5 rating. My wife and I went in to get our Jeep serviced and wanted to look for myself a car. I was on the fence about buying from the previous experiences that I had. Pat Perry made them all go away with his friendly smile and great service. Thanks again Pat we'll be back to see you and recommending people to you as well.

BRoss

May 5, 2016

Pat Perry did an excellent job and went above and beyond to make sure I had a positive buying experience.

Ruth A. Ullmer

May 5, 2016

We like our new Kia very much. It rides very well. And gets great gas mileage to.

Christina

May 3, 2016

Pat is a very friendly sales rep. I would give him five stars for his service. He is patient and knowledgeable about the car and package options. He thinks for the customers.

Erin

May 3, 2016

Great Experience!!!!! Pat Perry was so nice and helpful.... We had our 20 month old daughter with us and Pat was great dealing with her fussiness. He has many grandchildren and understood we didn't want to hang out at Crown all night. He helped put our excellent deal together and we couldn't have had a better experience. We are a Jeep family (4th Jeep) but 1st time buying from Crown Jeep. We will recommend Pat Perry and Crown to our family and friends.Thanks Pat- you ROCK!

proud kia owner

Apr 30, 2016

Every time i get my kia serviced at crown kia i walk away smiling. They are always friendly and fast. Even if the bill is high i am always satisfied that i know the quality of work is the best. I always feel safe driving away after work has been completed. see ya in 3000 miles

Don

Apr 29, 2016

Crown is the best place to service your vehicle.I called and Kevin got me in the same day.

Randy E

Apr 29, 2016

I had a very easy, comfortable, and professional buying experience for my new Jeep from Jason Stull at Crown. Glad I stopped by to get an appraisal on my old jeep.

Flying_sky

Mar 31, 2016

Service Manager Alex Greenland is outstanding, i had a flat tire and he was able to work me into the schedule and back on the road in no time. Everybody is very friendly and always smiling. Plus they always wash your car! Thanks

BUCKEYENUT

Mar 28, 2016

Brought my jeep in for service with Kevin . He got it in quickly and fixed it fast which was great because we were leaving for spring break soon after.

Dean

Mar 9, 2016

Crown Chrysler (Brittaney Sturgill) delivers a high level of excellence and professionalism, she was with me every step up the way, making sure while my car was being repaired that my schedule was not interrupted. Through her executive level performance she kept in great communication via (email and/or phone) with me on the status of my vehicle. While Brittaney was working with me you could see her passion along with the other highly trained staff members flowing with clients as well. I've already recommended several people to purchase their next vehicle from Crown Chrysler.

Buckeye blue

Feb 29, 2016

Crown Kia service is always great to work with, I have been coming here for 3 years now and they always treat me right. That's why I continue to drive across town to get there. Service staff Alex Greenland is always willing to help and go the extra mile

JEFF A

Feb 29, 2016

KEVIN KELLY TOOK GREAT CARE OF ME AND HOOKED ME UP WITH NEW TIRES! CROWN IS THE BEST!

Ben

Feb 26, 2016

Brittany, my service writer did a Great job getting me in and out . i was shock because she knew what she was doing. .

High Quality Service

Jan 30, 2016

I have grown to expect outstanding service from Crown Kia. They are wonderful to work with. They addressed all my needs and found a few other minor things that were covered under warranty. Service Manager Alex Greenland and his staff are outstanding. Highly recommend!!

Mike

Jan 27, 2016

I recently brought my Jeep Grand Cherokee in for service and worked directly with Brittaney Sturgill. I did not have an appointment and had a lunch meeting that I needed to attend in roughly 90 minutes. This was a tall order to complete, but Brittaney delivered. My vehicle was fixed, washed, and I was on my way in time for my lunch meeting. I will definitely work with Brittaney in the future and really appreciate her going out of her way to help me make it to my meeting on time. Thanks for creating an unmatched customer experience! Best! Mike

Susie

Jan 25, 2016

Bringing my van to Crown is always a great experience. Kevin Kelly has always delivered.

Bindu Manilal

Jan 11, 2016

I always call Mark Nelson when my Town and Country says service is due, and he helps schedule and carry out the service in the most efficient manner possible. I never have had a worry or unpleasant experience. The quality of work is also excellent.

Harley lover

Jan 9, 2016

My Lincoln was having a issue with the airbag light I brought it in for service and luckily it was not a huge repair . Jerry was my technics shin and even though this is not a Lincoln dealer he was very knowledgeable on my car was able to fix the issue simply by reconnecting the shock cord that had came loose . I am a visual person and my advisor Britney Sturgill took me back to my car to show me what had came loose and you needed to be reinstalled thank you for not trying to sell me anything I did not need. This was a quick fix and what a stress relief that I didn't have to spend 1000 dollars . I was told by another dealer I needed a new air compressor which was incorrect information . I'm glad I brought it to crown they are always honest and trustworthy

buckeyegirly

Dec 31, 2015

Crown Kia was great! I love bringing my vehicle here for service. Always friendly and no pressure. Plus they always wash my car. Alex Greenland is super easy to work with it. Thanks!!

Butterflysun

Nov 28, 2015

Crown Kia deserves to wear the crown for service centers. Outstanding customer service,fast and friendly. Alex Greenland is great to work with. He makes sure my Kia is well taken care of.

L. Graham

Nov 24, 2015

I had my first service call since purchasing my Grand Cherokee. My service, Mark Nelson, made me feel at home from the time I entered the service area. He walked through the entire process and made sure I had transportation to run some errands while the service took place. Once I returned, he reviewed the work that had been performed on my vehicle and answered all my questions on any upcoming service requirements. GREAT first experience!

alexa

Nov 23, 2015

crown kia is always great. Peyton was very helpful in getting me in and out quickly and made sure my car was throughly checked over.

Buckeyeboy99

Nov 22, 2015

Every time I bring my car to crown Kia for service I leave pleased. Fast and the friendliness is top notch. Great service!!

ChuckM

Nov 19, 2015

Mark Nelson is the only service manager I have dealt with at Crown Jeep Dublin. That is because he is always friendly, is very clear in his service writeup and makes you feel comfortable. I would highly recommend Mark to others.

RAM Owner

Nov 16, 2015

Just purchased a new Ram 1500 and something was leaking. Was able to bring the vehicle in on a Saturday and they quickly checked it out. Pressure tested the system and found nothing. Requested that I continue to monitor. Did not have an appointment, but Mark Nelson worked me in. Very pleased.

r davis

Nov 12, 2015

Mark Nelson is really an asset to this dealership. If ever I need service I call him, he is trustworthy, easy to talk with, courteous , and responsive to your needs. I applaud Mark for all the qualities that he bring to Chrysler. They are luck to have him .

L.Kennedy

Nov 8, 2015

We have worked with Mark Nelson over the years on the my wife's 1996 Sebring Convertible. Always had efficient and high quality work performed.

Ron

Oct 30, 2015

I have worked with Ty Ramsey many times concerning some service items with my previous 2013 Dodge Ram 1500 and my current 2014 Dodge Ram 1500 truck. He has been attentive to my concerns and has always communicated with me in a timely manner to diagnose and resolve any issues that have occurred. Everyone that I have had communications with in the Service and Sales department over the last few years has been very courteous and helpful. I would recommend Crown Dodge in Dublin Ohio for any service or purchases of Dodge products!!

Bill S

Oct 29, 2015

Peyton Seay and the rest of crown kia are always great. They get me in and out quick and always give me a deal. The value i get with their service managers knowledge and friendliness keep me coming back every time.

Mel

Oct 29, 2015

Needed service on my van, Kevin Kelly was great. Will definitely come back and recommend.

mopartom

Oct 29, 2015

Great service today. Mark nelson was honest and friendly. Great experience.

Bill

Oct 28, 2015

While driving to work i got a flat tire.I called kevin at crown and he got my car in right away and had me on the road again in less than an hour. That is great customer service.

outlawjj

Oct 26, 2015

I have come to expect outstanding service at the dealership level and Crown Kia has yet to disappoint me. They get you in and out of the service department with ease. They are all very friendly to work with. Service manager Alex Greenland worked with me on my Soul and told me everything I needed and will need during upcoming appointments with no hassle. I will be returning for those next services!!

BUCKEYE FAN

Oct 1, 2015

We always go to crown for service on my truck. Kevin Kelly get it repaired quickly and correctly everytime and they even wash it.

mlsa

Sep 30, 2015

Great experience. Kevin Kelly was professional and honest. You don't find that often.

HappyWifeHappyLife

Sep 1, 2015

My husband and I came to Jason with a budget in mind and a goal. He helped us reach our end goal while helping us consider other options and if they would be appropriate along the way. He helped us pick the best 2 vehicles for our family and our budget. This guy went the extra mile to get us where we needed to be. He was kind, respectful of what we needed, and very accommodating. So much so that he went to his own car and took out a car seat so I could see how my son's car seat would fit. Again, above and beyond the call. Thank you Jason for all you did for us. This was the 3rd and 4th car we bought from this wonderful salesman and we will be back!

Teacher/coach

Sep 1, 2015

Jason Stull is a great person to work with when purchasing a new car on a budget. Jason has sold multiple cars to my friends and family. Thanks from a loyal customer to Jason and the entire crown family!

Sherri

Aug 31, 2015

I had my Fusion infor new brakes and a week or so later I bought a new Escape. While traveling, I hit a pothole. I brought it in and had it fixed. It was easy and Kevin Kelly is always great to work with.

Brownies#1

Aug 30, 2015

As a loyal customer I always bring my optima to Crown Kia to get worked on. Each visit is great. Service advisor Alex Greenland goes above and beyond the call of duty to make sure that your experience is a good one. He always tells you what your car needs and doesn't need with no pressure or anything. That's why I continue to use this service shop. Thanks fellows!!

Jellybean87

Aug 29, 2015

I recently came to Crown Kia for the first time as I was growing tired of some of the other dealerships around town. After my visit at Crown Kia I walked away very impressed. Everyone was extremely friendly from the techs that walked by to the service manager Alex Greenland whom I worked with. He explained everything very well about my vehicle in regards to the recalls that I was getting done. They were fast and efficient at getting me in and out as fast as they could. They did offer a shuttle service which I thought was a nice touch. I will be returning for all my service work in the future. Thanks Guys!!

Jennifer Martin

Aug 29, 2015

The customer service at Crown is unmatched in Columbus, maybe even the entire state. I recently purchased my second Jeep from them and the experience was as quick and easy as could be. Jason Stull helped me find the perfect car and then made sure I understood and was comfortable with every aspect of the buying process. If I was confused, he talked me through. I knew he was going above and beyond to make sure I was happy. I left Crown thrilled with my new Jeep and the knowledge I got the best price and service in town.

KJ

Aug 27, 2015

With every dealership being busy and scheduling 1 to 2 weeks out, Kevin Kelly told me to bring my van in and he would try to get it in. I really appreciated it! He went out of his way to accommodate my time. Definitely a repeat customer here!

PILOT21

Aug 27, 2015

BROUGHT MY VAN IN FOR SERVICE KEVIN GOT IT IN AND COMPLETED IN NO TIME AND THEY EVEN WASHED IT FOR ME. WE WILL NEVER SERVICE OUR CARS ANYWHERE ELSE. THEY DO A GREAT JOB.

Michael Alexander

Aug 24, 2015

First time buying a brand new car so I had done research ahead of time and knew what I wanted. Went on a test drive with Jason Stull and was happy. Walked in and signed papers and was in and out in maybe two and a half hours. I've spent the last 10 years as a mechanic and dealers and always saw people who spent the whole day or more to buy a car. Not so here, simple and to the point.

Leon M

Aug 19, 2015

Just bought a Ram 4x4 at Crown. I had a great experience with salesman Danny Flagherty in getting the vehicle I wanted at a good price. He worked with me to accommodate my schedule while getting some options added. He provided top notch post sale support to ensure I had no concerns or problems. Mark Nelson took care of adding on the trailer brake and ensuring I understood how to use it. First experience with Crown Service was as good as the sale.

Chris

Aug 18, 2015

I recently had to schedule an appointment to have some transmission work done on my Jeep Commander, but every dealership in town was running at least a week out and some were even two weeks out, including Crown in Dublin. However, when I spoke with Mark Nelson, one of the Service Managers, to schedule the appointment a week away, he asked if I was able to bring in the car now and there was a chance they would be able to get to it between other scheduled appointments. Since I wasn't planning on driving it due to the condition it was in, I dropped the car off on Wednesday. Much to my surprise, I got a call the next day with an estimate to fix the vehicle and an additional call on Friday saying that it was complete. I am very happy with the customer service I received as no other dealership even game me the option of dropping it off early. Now I cannot promise this will happen for everyone and perhaps I caught them at the right time, but the fact that they went out of there way to give me an option as oppose to a black and white answer of bring it on during your scheduled appointment, that is what I appreciate.

Ram1500

Aug 17, 2015

Mark Nelson demonstrated exceptional professionalism and courtesy while handling my truck issues. My truck was dropped off as follow up to an accident. Crown was able to identify additional damages and Mark worked with my insurance adjuster to resolve any supplemental coverage issues making the process transparent to me. One less headache. Thanks

waltenbaugh1119

Aug 1, 2015

Great service as always. Kevin Kelly is a pleasure to work with. Repeat customer here!

Jessica DeMory

Jul 28, 2015

I have a brand new Jeep Renegade Trailhawk that I am obsessed with! Well within the 1st two weeks of owning it a fellow Jeep owner decided to swing a wooden door they were loading into the side of my Jeep and leaving a dent. Needless to say I was devastated. I called Tyler Ramsey at Crown Chrysler and he got me in and out within 1.5 hours with the dent completely gone. He also told me exactly how they would fix the dent prior to them touching my car and what the cost would be. I was very appreciative and do not trust anyone else with my vehicle repairs.

Jason A.

Jul 20, 2015

I made a service appointment and scheduled it out about a couple of weeks. I was assured that it would take less than a day to do the work and I'd have the vehicle back by the end of the day. My Jeep Liberty needed work done for two recalls that were issued by the manufacturer (some rear suspension work and the fuel tank/hitch issue). I dropped the vehicle in before they opened. At about 4PM, I received a call from Mr. Tyler Ramsey telling me that the work for one of the recalls could not be done today because they didn't have the parts. I asked him why he was calling me now instead of before I brought my vehicle as I had scheduled the work well in advance. He didn't have an answer for me. He did tell me I could come get the vehicle if I wanted to. I told him to instead call me when it was ready. The following day I received a call from Mr. Ramsey informing me the vehicle was ready for pick up. Upon arriving at the service department around lunch time, I found no one available to help me. I waited for 5-10 minutes until the cashier came back. I signed some paperwork and left. I got about a mile down the road and there was a loud grinding sound from the rear of the vehicle. I drove back to the service department, informed Mr. Ramsey that something was now wrong with the vehicle. He drove the vehicle, claimed to have identified the noise and told me it was a five minute fix. Five minutes later I'm going back down the road and sure enough the vehicle was not fixed. I should have been informed prior to my visit that the parts were not available to complete the work. After completing the work they should have driven the vehicle to make sure everything was okay. I won't be returning to this dealership in the future.

buckeye

Jun 29, 2015

I had the misfortune of having a 2014 Jeep Cherokee with a bad transmission. Mark and his team did a total replacement of the transmission. During the transmission replacement Mark kept me updated daily on the progress and when I could expect to get me back into the Jeep. Mark and his team really cared about getting the replacement transmission in and test driving to make sure that it was good to go. For all my future service needs I will only go to Mark and his team at Crown Jeep. Thank you again for getting me back on the road with a new transmission.

samstown

Jun 29, 2015

Always a pleasure getting my Optima serviced at Crown Kia. They are fast, friendly, and affordable. Service advisor Alex Greenland and his staff work very hard to make the customer feel at home. They tell you what you need and do not pressure you in anyway. I highly recommend Crown Kia service for all your service needs. They even washed and vacuumed my car, thanks guys!!

Nickie

Jun 25, 2015

I've always had great experiences at Crown. The customer service and technicians are super helpful and extremely knowledgeable about their products. Mark Nelson was able to fit me in at the last minute and got my Jeep repaired in a day. I also love the shuttle service they provide to make not having a car for a day no problem. Charlie, the shuttle driver, is very kind and accomodating.

BarbaraD

May 27, 2015

I always call Mark Nelson when my Grand Cherokee needs any kind of service. He checks to make sure parts are 'in house' before I get there, and always gives me the appointment time I want. Very knowledgeable about the autos. Everybody is friendly and the whole place is clean and there are snacks and TV for anyone interested.

TerrieL

May 20, 2015

I just finished buying my second Jeep Wrangler Unlimited from Crown Jeep and I have nothing but the highest praise for Crown. Craig has worked with me both times to make it a completely positive transaction. I like that they listen to what I want and strive to hit the mark every time. My service appointments have always been excellent and timely. Love this dealership and will come back every time.

Mark Y.

Apr 29, 2015

Purchased a vehicle in 2014 and just had it back for a couple of minor issues. Most surveys that you complete will ask you if anyone went over and beyond your expectations. I would say that Ty (The SRT Service Mgr) took the time to come out and look at the car with me when we were buying it. He was very knowledgeable and truly has a love of cars. When we took the car back in for service, once again, very knowledgeable and helpful. NOT your typical service writer that has very limited mechanical knowledge and wants to return the car to you with "No problem found". He understood the issue and we talked about the solution before the work began. As we looked at our second SRT vehicle, it was Ty that answered mechanical questions about the differences between the Scat Pack and the 392 SRT. I don't mind driving past other dealers to work with these guys. Nice to be treated like a customer, and from a knowledgeable person. Thanks!

Merydeth loyal jeep owner

Apr 3, 2015

Mark Nelson has been my service rep. at Crown Chrysler for a number of years. Actually Mark has probably been my service rep for at least a decade. Mark is really good about scheduling my service calls around my schedule. He always returns my phone calls which is huge. He takes the time to answer my questions and I always feel that Mark is truthful with me I trust Mark which is why I always use my Mark as my service rep. Finally I never have taken my car back after a repair. All car repair issues have been taken care of which I believe Mark has made sure that all issues have been addressed.

Roberta Trell

Apr 2, 2015

We want to thank Mark Nelson for his expertise, willingness to answer or concerns. He keeps us informed of any delays. The service experience has been excellent.

Larry T

Mar 14, 2015

We purchased our 2011 Jeep Rubicon from Crown Dublin.Have had the oil changes performed there. Good experiences. This time also had recall work done on side mirrors. All jobs were done well including some drive train fluid changes. Mark Nelson was very courteous and kept me informed throughout.

Michael

Mar 10, 2015

I worked with Mark Nelson for my Jeep 20,000 mile service and, as always, they are friendly and professional at Crown. I won't go anywhere else.

AdamsCherokee

Mar 4, 2015

Mark Nelson in the service department took care of me. Very personable and accommodating. He did a great job.

JeepOwner

Mar 4, 2015

I was in for a regular oil change and it was easy and smooth, as usual. Mark Nelson is always very customer oriented and attentive. The facility is great and I didn't mind the short wait.

Harley

Jan 29, 2015

Honest service center. I dealt with Kevin Kelly and he was a great. He was professional and honest with me. Something very much appreciated!

Smursey

Jan 23, 2015

Mark and the team at Crown provided great service and made everything quick and easy. On top of the quality work completed on my Jeep, I found their service to be very straight forward, and very accommodating. I greatly appreciated the shuttle service and the friendly atmosphere. I plan to continue bringing my new Cherokee to Crown for service and will be moving service of my old Wrangler over to them as well.

Matt N

Jan 19, 2015

I worked with Mark at the last minute for needed service, as always, they are friendly and professional at Crown - it's the little things that count, I am keeping my business there

Travis CBUS

Jan 19, 2015

Mark Nelson and the Parts and Service staff at Crown Chrysler Jeep Dodge Ram were absolutely great. Mark actually saved me money! Keep up the great work guys!

Mel and Ann Greenball

Jan 18, 2015

Mark Nelson was very helpful and courteous, to both of us. But I did have trouble getting my car, after the service was complete.

Sports mom

Jan 17, 2015

Mark Nelson was my service team leader. He called me before he performed any work, he fully detailed the options and told me the cost so I could make an informed decision. They completed the work quickly and when I picked my vehicle up it was even washed free of the winter road salt. Mark Nelson also followed up with me on a question I thought of after I got home. Excellent customer service and this is where I will continue to go for my new vehicle service needs.

cfabian46

Jan 16, 2015

Mark Nelson stands head and shoulders above any servie manager I ever had to worked with. My 2014 Jeep Cherokee had a transmission failure while on a major highway. I lost all power to the Jeep and had to have it towed to Crown. Mark and his team kept me informed ever step of what they were doing and got it done in a timely manner. Mark called me after the repair was done and asked if his tech could take the Jeep home that night so he could drive it around and get the shift points perfect Which is exactly what they did. I will not take my Jeep to any other service department. Crown has my service needs and any new Jeep that I may buy in the furture. Crown and its service manager Mark Nelson are they reason that I will by another Jeep from Crown Chrysler Jeep and not go anywhere else.

Ira & Joan

Jan 9, 2015

My wife and I moved from Minnesota to Dublin in 2004/ When our Dodge Caravan needed servicing, we brought it to Crown Chrysler Dealership. At that time we met Tyler Ramsey. We continued our relationship with Tyler as he always provided us with excellent service. He is courteous and knowledgeable regarding all of our vehicles. Tyler was instrumental in our decision in purchasing a 2008 Pacifica, a 2012 Town and Country Van, and a used car for our daughter. In our opinion, Tyler is a major asset to the Crown Chrysler Dealership.

Kevin George

Jan 1, 2015

I was impressed by the service provided by Crown and my service writer Mark Nelson. The attention to detail, updates on the progress of my vehicle repairs and follow up process are great. I will definately be returning for future service.

Bill

Dec 31, 2014

I came to the service dept. for the first time and will always bring my vehicle to Crown from now on. Kevin took care of us and made us feel at home. Thanks for the good service.

S BONNET

Dec 31, 2014

I took my Ford Fusion in for service. Kevin put new tires on my car. I got it done quickly and at a good price.The entire staff provides GREAT CUSTOMER SERVICE !

LGC

Dec 29, 2014

I recently moved into the Columbus area and needed to have my Jeep serviced after the Check Engine ligh came on. I already knew what the issue was, I just needed it to be repaired. After getting the run around at another dealership, I contaced Mark Nelson and he was able to squeeze me in during a busy time. Mark was straightfoward with his approach and was able to answer all of my questions.

Brian in Dublin

Dec 22, 2014

Frank Eastman and Scott Worman were great to work with as I purchased on 2015 Jeep Grand Cherokee. My experience with both of these professionals was positive and they delivered what they said they could, no games, no pressure, just a great deal and buying experience. Thanks guys. Brian

Ray E

Dec 22, 2014

I purchased my last Jeep from Crown and chose to do so again with our new one. It took us about 3 months from first looking at new Jeeps before we were ready to buy. We worked with Daniel MacDonald and I'd just like to say that he treated us with respect the whole time. Even though we didn't immediately buy on our first visit he listened to me and didn't hound me and as a result when the time came to buy there was no doubt that he was who we were going to buy from. He was knowledgeable about the vehicle and every step of the process. Car buying can be daunting but Daniel made it welcoming. Highly recommend working with him.

Jeep Owner

Dec 20, 2014

Went for routine service.There was a mix up on appointment date but Dustin Litteral solved the problem and took my Jeep right in. 45 minutes later I was back on the road.

Jerry

Dec 20, 2014

I was fortunate enough to work with Jeff Ashbrook on my new car purchase last weekend. He helped me from start to finish and the whole process was very efficient. I never felt pressured or stressed throughout the buying experience. Everyone I met with at the dealership was very professional. Couldn't be happier with my purchase.

Liberty Owner

Dec 18, 2014

After going to another auto repair shop and getting no answers, I took my 2005 Jeep Liberty to Ty Ramsey at Crown. By 8:30 A.M., a thorough evaluation had already been conducted and Ty called me with the results of what needed attention and the associated costs. He pointed out several concerns and informed me of what had to be done to get my Jeep back on the road. Ty didn't pressure when I opted to address some less serious matters at a future time. In addition, I was scheduled for an appointment the following week to have recall work performed, but Ty had the recall work completed so that I didn't have to return for a second visit. I was very impressed with the knowledge, speed of service and follow up after the service. Ty went the extra mile to satisfy his customer and the Crown staff even arranged for me to pick up my Jeep after business hours.

PamSH

Dec 18, 2014

I was very pleased with my recent visit to Crown. The service department is great, especially Tyler Ramsey. He checked out the problem himself and made sure that I was satisfied with the repairs before I left. This is my first jeep and, due to the quality of service by all the staff at Crown, from sales to service, I'm sure it won't be my last. Thanks.

Angel007

Dec 17, 2014

Purchasing a new Jeep Cherokee with the assistance of Christopher Fusco reminded us of the times we had new licenses and were buying our first cars. Chris brought back that "special magic" to selecting, test driving, negotiating the final pricing and just talking about the current world we're in--just south of senior citizenship. We (63 and 64 year olds) appreciated his patience, understanding of our needs and not insisting that we trade-in our higher-seating 2003 Jeep Ltd. (We are sure that grandchild #2 will be driving it in a couple of years.) Chris' sense of what we were looking for and what the dealership had to offer was on-target. Ashli McConnell's management and processing of the financials and offering (not selling) options for vehicle enhancements easily beat any other experience from the 1960's to date. Efficient and pleasant with her duties for Crown Jeep, we would recommend her for any responsible position requiring a high level of communication skills.

Shawn M

Dec 15, 2014

Ty was extremely helpful and very knowledgeable. I will definetly be bringing my truck back to Crown for all my future service needs.

Mark

Dec 13, 2014

Thanks to the service department for taking car of my two vehicles. Tye, is my go-to guy and is extremely helpful.

Al Cloern

Dec 12, 2014

Quick and easy. They had truck listed in paper at great lease rate. No tricks, salesman Chris Fusco showed me the vehicle,test drove, paper work out the door in know time at all. They even delivered the vehicle to my home later in the day because i went to showroom alone. Happy customer

Kelly, the new gal

Dec 11, 2014

I am new to this area and recently had to have some recall work done and a remote starter installed on my 2014 Dodge Durango. From the moment of my first phone call until the work was completed, Tyler Ramsey from the service department knew details about my vehicle inside & out. He took time to explain the features of the remote starter plus gave me a ton of extra tips to make driving my vehicle more enjoyable. When I asked about getting my oil changed, even though they could have, Tyler advised me to wait until the vehicle indicated it was needed. Tyler was honest, knowledgeable, and very patient with all my questions. The remote starter works flawlessly - I'll definitely be going back for all my service needs.

roseanne davis

Dec 11, 2014

Mark Nelson has been a great guy to work with over the years I have been bringing my Jeep and Town and Country in the service department for years and he has always been accommodating and helpful. I don't want any other service rep but Mark when dealing with issues with my cars..

Gengxia Zhu

Dec 9, 2014

Every time the Dublin Chrysler dealer service is excellent and I will go back again.

Grateful Mom

Dec 9, 2014

We bought a used van from Crown in August 2014. In October the water pump went out (these things happen), but it was covered under our warranty. At the same time, we had a death in the family and had to leave town. Dustin Litteral and the staff in the Chrysler repair department went above and beyond to make sure I could get to the funeral in a vehicle that was safe to drive. They squeezed in our repair last-minute and showed my family a kindness not required in our warranty contract. It takes over an hour to get to Crown from where we live, but we will willingly make the drive to purchase any future vehicles from them.

Hope

Dec 8, 2014

I just purchased a new Cherokee from salesman Lewis Ash. When I started shopping for a new vehicle, I didn't understand all the different vehicle features and options for each Jeep model. Lew spent a lot of time with me on the lot, sitting in each vehicle model and explaining the different features and options available for each one. Without his help, I would not have been able to easily narrow down what I was really looking for. Lewis Ash was also very respectful of my time and privacy: I told him, when I was ready to make the purchase, I would return and I asked him not to bother me unnecessarily with extra follow-up calls and he did not. I really appreciated this! He kept me in mind as new vehicles became available and, when appropriate, called or contacted me to let me know. In the end, he found the exact vehicle I wanted and arranged to bring it to the dealership from Michigan! Once I purchased the vehicle, he sat with me again and gave me another "crash course" in all the vehicle features. I am thankful for his time and for sharing his knowledge of the vehicles with me. He was never condescending or impolite, even though I asked many, very basic questions. Lewis Ash is an experienced, professional, knowledgeable and respectful salesman and Crown is lucky to have him on their team! Thank you, Lew!

Michael C.

Dec 8, 2014

Dustin Litteral and the service department was great to work with on my visit to have my Fiat 500 serviced for the first time. Crown Fiat worked to have the Crown Chrysler dealership provide these services for me on a Saturday while I was visiting. Thank you for the wonderful service.

C Meyers

Dec 7, 2014

Recently, I had to have the oil changed in my Cherokee. I did not have an appointment but Dustin Litteral was nice enough to be able to get me. They did a great job and had me back in my car in no time. Everyone there was very friendly and I appreciate the service.

SpanielLover

Dec 7, 2014

Mark was very helpful and took the time to explain all the details that I didn't know about. I ended up buying the car and I'm glad I did.

John Doe

Dec 5, 2014

Dustin Litteral was great to deal with. My car was fixed promptly and even washed after the service event. There was a shuttle to take me where I needed to go after I dropped my car off.

Rick

Dec 5, 2014

Great experience buying a Town and Country mini-van. The staff was helpful and low pressure. They even let me drive the car for a couple hours so I could pick up my wife and kids from TaKwonDo. Willing to negotiate on price and trade down. Love the service, look the van, really please with my overall shopping experience. I intended for this to be the start of my shopping for a new car and ended up buying at the first dealership I went to eventhough I also had been considering a Honda Odyssey or Toyota mini-van.

HAPPY DAUGHTER

Dec 4, 2014

After my daughter totalled her car, we were looking for a reliable vehicle within our budget. Mark A. and Dave Penrod helped us fine a perfect vehicle. Thank you everyone at Crown Kia!!!

Roberta Trell

Dec 4, 2014

Mark Nelson is helpful and accommodating with our questions and scheduling appointments. Service department is great.

Theechief7

Dec 3, 2014

Great sales and finance department Jarrod and Shawn were both very helpful. I also ordered some extra parts for my KIA, the Crown parts and service department ordered and installed everything in a timely manner. Thanks Damon and james.

John Kreis

Dec 1, 2014

I was approached within two minutes and asked how I could be helped and if I had an appointment? Then I was directed to Kevin Kelly who explained what would be done and that they had received notification from manufacturer that an adjustment with the computer was needed, and would take about an hour . Total time for service would be two hours. Very satisfied.

Haissam Jaber

Nov 29, 2014

I drove from Michigan to Dublin OH to pick up the Infiniti G37x that I bought . thanks to Mark Andrijowych my salesman, he was excellent of getting the job done. and he was so easy to deal with and helping me find my car. great man ,excellent dealer. thank you!!!!

Dottie J

Nov 28, 2014

I have been having my Town & Country serviced at Crown for a number of years and am very satisfied with the service provided, the timeliness and thoroughness of the whole process. Mark Nelson always explains things thoroughly and is pleasant and courteous. I started to come to Crown because I wasn't satisfied with my previous dealer's service. I highly recommend Crown and will continue to come here in the future.

James Mobley

Nov 27, 2014

My wife and I have our cars serviced with you. Our service rep. is Mark Nelson. The most polite, informative, understanding and make us feel like we are dublin Crown"s best customers. Thats a excellent employee. Your lucky to have him.

OJ

Nov 23, 2014

Kevin Kelly, service mgr., consistently does an excellent job

BarbaraP

Nov 22, 2014

Dustin Litteral provides excellent customer service, coordinating time and details with efficiency and courtesy. Service technicians are skilled and up-to-date with training. I recommend this dealership to my friends.

Michael K

Nov 22, 2014

My Jeep Grand Cherokee Service was a breeze with the help of Tyler Ramsey at Crown Jeep. He is very Professional and Honest. He seemed very knowledgable about the Jeep Products and was very helpful with communicating the explanations of service needed and WHY! The auto industry needs more people like Mr Ramsey. He's the kind of person that makes any Dealership better. If you visit Crown Jeep for service, you'll understand why. As my late best friend (Auto Broker) always said, I don't sell that red car on the dealer lot, I sell a car people want... I go out of my way to get exactly what one wants and needs. I find it! If Tyler were in sales, he'd do just that. See you next Oil Change!

happy fiat girl

Nov 21, 2014

mark made this entire process so easy. he was constantly available for my questions and always provided answers. great guy!!!!!

Lois Sheets

Nov 21, 2014

Called Ty Ramsey because my heater wasn't working. He got me in right away (as always) and had it fixed the same day. He showed me the problem so I would understand what had to be done and told me he would call when it was ready for me. I had Charlie (who is very nice) take me home. I was called a few hours later and picked up my Jeep. It is nice to have someone like Ty to work with as he cares about his clients. Lois Sheets

crippy

Nov 20, 2014

The family was in the market for a replacement vehicle after the insurance totaled out ours. I had looked at a few places that had the same type of vehicle we we're looking for. But none of them come close to the vehicle that we bought at Crown, they get it. Just because we're in the market for a used vehicle does not mean we want it to look used. By far one of the cleanest looking lot of cars I have ever seen. The staff we're great, they took care of us from the time we stepped in till we drove off in our new van. The salesman was very friendly and got the deal done quick and easy. So in closing I will definitely be back to see Jarrod and the staff at Crown Mia. Thanks again.....

N Hartranft

Nov 20, 2014

My first time at having my Kia serviced at Crown of Dublin and from the beginning Alex Greenland handled all my concerns and went over all aspects of my maintenance schedule. I was very enlightened by his knowledge of the work to be done and since this was my very first visit, Alex Greenland made me feel very comfortable and gave me confidence that I wanted of the dealership.

Chad G

Nov 19, 2014

I bought a new Jeep over a year ago and have been working with Kevin for all my service needs. Thankfully all my service needs have been for regular maintenance or recalls. Kevin always reviews my maintenance schedules with me and calls me promptly when recall parts arrive.

Tyler D.

Nov 19, 2014

Vehicle would not start this morning with freezing weather made my morning less than desirable. Crown and Alex made this day better. The battery was replaced under warranty and I can pick it up after work. Great place to do business with.

Alma M. Saddam

Nov 18, 2014

Mark Nelson is a great service manager. He is very accommodating and interacts very well with clients. He is the major reason I keep going to Crown Service.

Theresa H.

Nov 17, 2014

I have had experience with other dealer service departments but I have to say this was by far the best I have had. Alex Greenland was right there as soon as I pulled in and he was super nice. He told me they would check the car over after my oil change and make sure everything was good to go. It was fairly busy but to my surprise the car was done pretty quick. When it was done Alex went over what all was done and got me on my way. Great experience overall.

Evan Lide

Nov 16, 2014

Fantastic service, paid really close attention to our unique needs and desires. Took great care of us.

Roberta Trell

Nov 16, 2014

Mark Nelson addressed our concern about our automatic side door immediately. Our thanks to the mechanic,also. Roberta

Jeep driver

Nov 15, 2014

Service was completed on time and as estimated. Kevin Kelly discussed the service needs, wrote up a estimate and made us feel comfortable during our visit.

Katrina Gustafson

Nov 15, 2014

thank you Chip and brian. We will love our soul. And just like us we will refer someone to you. Thank you

Edward Fulks

Nov 14, 2014

Ty Ramsey has been my service manager (go to guy) for seven years. He takes excellent care of me as a customer and ensures my Jeep always receives the best service and repairs possible. He is professional and polite.

James Butler SR

Nov 14, 2014

greatist dealer in the world and i Mr James Butler says so. Thank you Chip and Brian ans Sean.

Gvoll

Nov 13, 2014

I have 5 Chrysler vehicles that I have serviced regularly at Crown Chrysler of Dublin, Ohio. I have always experienced excellent customer service from Mr. Ty Ramsey and the staff. Ty always goes out of his way to make sure that I am satisfied and gives the best possible service. He is very professional and courteous. I think they are lucky to have such a valuable associate working for their dealership. Respectfully, Gary Voll Vice President Sunrise INK LTD

Janice F.

Nov 13, 2014

Dustin Litteral is our service coordinator and is always very friendly, helpful and knowledgeable. He returns our phone calls in a timely manner and schedules our service times when it's convenient for us. We really feel that we get better service when we work with him. We drive from Clintonville to come to Crown for service even though we have a dealership just down the road.

Erin H

Nov 12, 2014

I had a great experience with Crown Dodge in Dublin,OH! Jason Stull was my salesman and helped me throughout the whole leasing process. Willing to negotiate a deal with you that fits your budget. This will be my go to dealer of choice for the quality of options I got on my car and also how well they worked a deal out with me, that speaks volumes they want you happy and your business!! PS I referred my brother to Crown and he had a wonderful experience with Dan Pierce, very nice guy! He also leased a car as well!!

PSHill

Nov 12, 2014

I recently had service on my Jeep Wrangler to replace a faulty water pump. Kevin Kelly handled the process for me, and I was happy to have it go very smoothly. The Jeep is still under warranty, so there was no cost for the water pump, and I also received a free multipoint inspection, which I understand is standard at the dealership. I had planned to wait for the repair, but when I found out it would be a few hours, Kevin immediately arranged for shuttle service to take me home. I appreciate the professional, friendly service I received, and thank Kevin personally for making it a no-hassle experience.

Roberta Trell

Nov 12, 2014

We want to thank Mark Nelson for his friendly service . He is courteous, answers our questions and concerns. By the way, like the update to the waiting area.l

CRUIZIN

Nov 11, 2014

Getting the job done is what Tyler Ramsey is all about. Hes remained professional of solving the missing piece to the puzzle and then resolved the issue in a timely manner. He gave me a peace of mind and I was treated as a VIP.

Haley

Nov 10, 2014

Thank You to Jarrod and all the staff at Crown Kia for a easy car buying experience! Its my first new car and I couldn't be happier!

Jerry J

Nov 10, 2014

After negotiating with another dealer on a trade-in, I stopped by Crown simply to find a particular color on a new Cherokee. I did not intend to spend time going through another long negotiation process. Nevertheless, the salesman (Dan Macdonald) who led me to the vehicle I was interested in viewing struck me as very personable, not pushy, rather interested in simply and succinctly answering a few questions left unanswered at the other dealership. That initial pleasant interaction was sufficient to motivate me to ask for Crown's out-the-door price on a trade-in. I found Dan to be very quick in understanding my specific requirements, in pointing out some good alternatives I hadn't considered, and efficient in the negotiation process. The final deal trumped the one I had reached prior to Crown; I accepted their offer. Upon acquiring the new vehicle, Dan's overview was most helpful, thorough, and patient. I would have no hesitation in returning to him in the future.

Jamie Hall

Nov 9, 2014

If you are looking for courtesy and informative answers to your problems then look no further than Crown Kia Service Department. I always deal with Richard Snyder and have always been very satisfied with the service. He is willing to take time to answer all my questions and to see that I am completely satisfied. I also like the fact that this dealer gives you a free car wash.

John B. Johnson

Nov 9, 2014

Mark Nelson, Service Department, informed me of several repairs that were needed for my 2008 Jeep Grand Cherokee the last time I had an oil change in October. I scheduled an appointment once I had enough money to be able to afford the repairs. Mark did an excellent job in managing my time when I brought the vehicle in, and called me later in the day to inform me it was ready. About 2 miles after I left the service department, the "check engine" light on my dashboard came on. I brought it immediately back to the service department. Before I could get out of the car, Mark was at the door of my vehicle inquiring what was wrong. I had to wait about 20 minutes to have the problem checked out and corrected. My thanks to Mark and Crown for a job well done.

Repair Customer

Nov 9, 2014

I appreciated the care and concern provided provided by Crown and Dustin Litteral. Good service. Helpful information.

Megan

Nov 8, 2014

Mark was a huge help with me throughout my car buying process. He went above and beyond and even looked up a dealership within driving distance to find me an interior color that I would be comfortable with. This dealership has been very friendly and welcoming. I have spent 4 hours in here and felt comfortable the whole time I was in here. All employees here have been willing to help and answer any questions that I had. I would definitely reccomend Mark to any friends looking for a new car. GREAT PLACE TO PURCHASE A CAR!!!!

SueA

Nov 8, 2014

This is my second vehicle I've bought new from Crown Chrysler. I'd gone in for an oil change and to find out some information about the Jeep Renegade, which is supposed to be out for 2015. Chris Fusco spent quite a bit of time with me, showing me the various SUVs they had on the showroom floor and on the lot. He also asked what I was driving, (a 2010 Dodge Charger) and asked if I'd driven the new ones. We took one for a test drive, then proceeded to look over more vehicles on the lot. After more discussion, we took a beautiful red Charger for a test drive, and that's the one I decided to buy. The entire process was pleasant and stress free. Chris Fusco even "took care of" the cost of the oil change on the vehicle I traded in. The vehicle I bought didn't have a sunroof, which I wanted, so Chris Fusco arranged for that to be put in for me as well. A couple days after buying my new car, I dropped it back off and picked it up the next day with sunroof installed. I plan to go back to Crown Chrysler in 4-5 years when I'm ready for another new vehicle.

Chris

Nov 7, 2014

I took my 2005 Grand Cherokee in for a few engine repairs. Kevin Kelly the service manager was excellent at helping to narrow down the cause of the issues and tell me exactly what it was going to take to repair them. Kevin went above and beyond for me and my vehicle, and overall I'm very happy with the support I received from him and the service department. My only complaint is that the steering wheel was a little greasy when we picked up the vehicle. Kevin asked us to bring it back and he would make sure the interior was cleaned, but we just took care of it ourselves as it wasn't worth the drive back to the dealership. Definitely will go back for any other repairs needed down the road...

Duane Fleshman

Nov 7, 2014

Jeff Ashbrook was very helpful in my selection of my new Freedom Edition Wrangler Sport. He answered all of my questions and my order was quickly built and delivered. Love my new Jeep.

John

Nov 7, 2014

Ty Ramsey was understanding, he gave me a car to drive while my Ram was being worked on. I had to go to Kentucky for several days, when I came home my truck was ready to go, and has been running fine since. John Trussel

JKSmiles

Nov 6, 2014

After having another dealership look at my 2012 wrangler for mechanical issues, the problem was not solved until I spoke with Service manager Dustin Litteral. Over the phone I described my issues and he instantly believed in my issue and suggested a solution. The service was difficult and time consuming, but the problem was resolved, and a giant thank you goes out to the technicians and the managers for working it out. Thanks again Dustin, and you have earned my repeat business.

Shawn M

Nov 6, 2014

I took my van in for routine maintenance. Ty Ramsey, my service advisor, couldn't be more pleasant or easy to work with. I would highly recommend Crown and Ty for service.

iHeartJeep

Nov 5, 2014

I recently relocated from NYC and was in need of a car after many years of not owning one. I randomly stopped by the Crown dealership because I love Jeeps, although I had never owned one. I met Daniel who showed me what I thought was interested in - a used vehicle. Because it was late, Daniel and I agreed to test drive the following day after work. I arrived early so I took a walk around the lot. I was lured to the new Jeep Cherokee. I took it on a test drive and knew this was the vehicle for me. We started talking numbers and then he mentioned that a used 2014 was just traded in. I decided to check it out. I'm glad I did - I ended up buying it. All of the bells and whistles but just 9 months old. Daniel was able to work out a great financing package, beating my bank's interest rate. Overall, the experience was great. No-pressure and determined to find a vehicle that was right for me. I would highly recommend folks to visit this friendly dealership and ask for Daniel.

Jeff

Nov 5, 2014

I recently bought a 2015 Jeep Patriot from Crown; Jason Stull was the salesman. Having been through the process several times (this was my sixth purchase from Crown), I was very impressed with Jason's knowledge and customer-service orientation. He demonstrated a very good understanding of how to determine value and worth and was very generous with his time and offers of assistance. I always recommend Jeep vehicles and the Crown dealership to anyone who will listen; I will also recommend Jason to anyone interested in buying a car.

Happy truck guy

Nov 4, 2014

Mark did agreat job getting into my Chevy 1500 pickup. Thank you Mark & Crown!

Mango Tango

Nov 4, 2014

Ty has always provided sound and fair advice on what to do with my Jeep. Will never go anywhere else as long as I own a jeep.

RDH

Nov 4, 2014

Dan(sales) and Terry(finance) went way above and beyond in our search for a 2015 Jeep Wrangler Sahara Unlimited. We had some very specifics requests that made a vehicle very difficult to locate, however, Dan and Terry both went the extra mile to locate the car that we wanted. On top of that they came up with a very equitable deal on a lease trade in. I would HIGHLY recommend both.

Joe Dickerson

Nov 3, 2014

Mark Nelson always provides great customer service. He is professional, yet conveys a sincere concern for my problem or needs. Mark takes the time to listen. I recommend you request Mark when calling in for service. He is the reason I bought my 2nd new car at Crown and why I will buy any future one there also. Sincerely, Joe Dickerson

Marta

Nov 3, 2014

Any anxiety or nervousness I had about being a young woman searching for a car on my own was put aside upon stepping on the Crown Kia lot. Thank you, Mark Andrijowych. He was helpful and personable, and I felt immediately like he had my best interest in mind and treated me as he would his own daughter or relative. I am pleased with my purchase!!

DPB

Oct 31, 2014

Spent some time with Joe Melfe at Dublin location today. He was great to work with, and the experience could not have been easier. I would recommend Joe, if you are in the market.

Jack P.

Oct 31, 2014

I would like to recegonize the outstanding customer servivce provided by Mark Nelson. Mark has overseen the servicing of my 2012 Grand cherokee Overland since I purchased it, and every time (as recently as this past Wednesday, 10/29/14) provided outstanding service that exceeded my expectations. Mark is efficient, responsive, knowledgable and always sensitive to my time. In short notice situations, where something has come up with the vehicle, he has always found a way to accomodate my needs. I am extremey loyal to Crown Perimeter Jeep - both puchasing and service, because Mark Nelson provides me with a high level of customer care - a level I don't find with other businesses!

JeepMan

Oct 31, 2014

Outstanding job by Daniel (Dan) Pierce and team. Professional, genuine, and made a new car buying experience as fun as it should be. Definitely recommend Crown to anyone interested in buying a new car!

t. kiefer

Oct 31, 2014

Took my 2014 JGC to Crown Jeep for a simple oil change and tire rotation. Jeep was in and out as promised. Kevin Kelley was my service manager and he offered to check and perform any software updates. Highly recommend Crown Jeep for service.

Eric Zaweski

Oct 30, 2014

Tyler Ramsey went out of his way, I mean "WAY" out of his way to get me the deal I was looking for! I couldn't ask for anything more. Thanks

Dublin Customer

Oct 28, 2014

Crown Service is always professional and service is completed on time. They've always been good to work with, including Dustin Litteral and Mark Nelson. Have no problem taking my car back there or recommending to others. While just a small item, I wish they could copy the seemingly faster check-in procedures that other dealers use, but the wait is rarely long.

John Moore

Oct 28, 2014

I walked into the service department at Crown, and spoke to Kevin Kelly, I explained I had recently acquired an 1996 Jeep Grand Cherokee (4.0) and wanted to know if they would service the vehicle under a few recalls. I was worried that due to the vehicles age, there wasn't much they could do for free, but fortunately all the recalls would be done to be vehicle free of charge. Kevin was helpful explaining some of the details on the work that was to be done to my jeep. I am typically very picky about who I trust to do work on my vehicles, normally I never take a car into a shop unless its something I really cannot do myself. The main thing I wanted out of this was the tow package installed, and because it was to be installed under a recall, it would be free of charge. I took a quick look around the shop after scheduling an appointment with the help of Kevin, I was pleased to see that things were clean, and the shop was well organized. Vehicles leaving the shop looked well cared for and were even cleaned. I dropped my Jeep off the night before the service would be done, leaving the keys in a night drop box. The following day I went to pick up my vehicle, I was a little early so I waited a bit inside, everyone was really friendly. The Jeep was cleaner than when I dropped it off, and most of the work was finished. I was informed that a detent rod for my gear shifter was not in stock (it's an older vehicle, so that's understandable), however they will install it when they get one in. I drove the Jeep home with no problems. After returning home from work that day I finally had time to fully inspect the car. The trailer hitch was installed well, it was bolted in through two rails that extended well up the frame of the vehicle. Bolts were tightened to spec and the whole assembly was very sturdy. I am very satisfied with the service I received at Crown, it was completed quickly with quality parts and good workmanship, what else could be asked?

kingasgard

Oct 27, 2014

I just wanted to thank Ty Ramsey for providing excellent customer service and communication throughout all my appointments for service and other special requirements that I have needed for my Jeep Commander and my Challenger. I really do enjoy doing business with him and trust him and his advice explicitly. I am looking forward to continue doing business with him in the future.

Fred Scheltz

Oct 26, 2014

Everyone did a great job Dustin Litteral service adviser

Happy owner of a Kia!

Oct 25, 2014

All of the workers at Kia are amazing to deal with! Mark and finance were able to get us the payment we needed. We will be back for future business!!!

Specialady46

Oct 25, 2014

Tyler Ramsey himself was great! He took time t explain everything to me and got to my vehicle in s timely manner. But my overall experience NOT so good, when I arrived there was no organization for first time visitors, I did not know which way to go, also when I called to schedule my appt. I advised that I woukd leave my car there, and would need a shuttle ride, well....when the time came there was no shuttle available and I was 30 minutes late for work. Noone tried to offer a ride or any apologies! VERY DISAPPOINTED!!!

Jonesy5681

Oct 24, 2014

I brought my vehicle to Crown Kia today for some routine service and i just want to say how easy it is to work with the Alex and his staff. They are always fast and efficient and they even wash your car. Prices seem fair compared to other dealerships.

Eric

Oct 23, 2014

Mark Nelson was very friendly and made me feel welcome. This was my first visit to the service department and it surpassed my expectations! Well Done Mark!

Jamie M

Oct 23, 2014

Dustin always does a great job meeting your timing needs and explaining anything that is beyond the typical repair.

Andrew Faulkner

Oct 20, 2014

Went into crown looking for a new jeep after my family has bought 5 cars over the years from them. Right away Jason Stull greeted us at the door and took care of us from that minute on. I came in looking for the 2015 grand Cherokee altitude in black and at first they didn't have it available but Jason worked magic and got the black one for me. The process was as easy as a car buying process could be and crown has a very clean and friendly environment. I drove away in my brand new 2015 Grand Cherokee Altitude and haven't been happier. If you are planning on stopping at Crown of Dublin, make sure that Jason Stull is your dealer. He has been there for 7+ years and lays everything out for you. Love love love my new Jeep.

Teresa

Oct 20, 2014

Jason Stull is great. We are loyal to Crown; however, first time we've worked with Jason. We definitely recommend him, as the process was smooth and quick. Thanks Jason.

Chris Pressnell

Oct 17, 2014

Mark was fantastic.Very helpful and straight forward.I came in with many problems and Mark helped me get a new car.I'm extremely happy and would reccommend this dealer and Mark to anyone.

ChrisK

Oct 16, 2014

I just bought a used 2004 Rubi at another dealership and discovered some crazy things wrong with it. It was purchased as-is so I took it to Crown, right in my backyard. Ty took care of me through some very crazy repairs, gave me a loaner and was incredibly patient with me despite my (almost) daily calls to check on my Jeep. The parts/repairs took a month but it is running better than ever. Laura, the cashier, was so pleasant, she even got me a free Jeep cap. These are nice people, who treat you well. I highly recommend.

Happy soul

Oct 16, 2014

Mark was very helpful and understanding my needs . I would definately refer more client to him.

Edo

Oct 13, 2014

Mark is always friendly and willing to assist his customers, he follows up to make sure all repairs are completed.

Gina

Oct 10, 2014

Mark Nelson from Crown Chrysler Jeep dealership is a very reliable person. He did a great job in servicing my Jeep even if the car was not originally sold by this dealer.

JB Johnson

Oct 10, 2014

Brought my jeep grand cherokee in for an oil change yesterday. As always, Mark Nelson did an excellent job in taking care of the tasks at hand, but also pointing out necessary repairs that the jeep needed in the near future. Great facility and service.

Gino Tambellini

Oct 2, 2014

Every time I have taken my 2010 Dodge Caravan to Crown, I have enjoyed superlative service. I usually wait for the car in the comfortable lounge with a cup of free coffee and read my book. I never have to wait long. I have recently moved to Columbus from the Chicago area and consider myself lucky to find a dealership that is customer oriented and treat you with kindness and respect. Thanks for being there for me Mark Nelson, Gino Tambellini

Erica Barnes

Sep 29, 2014

I recently took my Jeep in for service, and as always Dustin and his team did a great job. Service was completed on time and all the employees were very friendly. I highly recommend this dealership!

sandy

Sep 29, 2014

Brought car in for service. I was greeted as soon as I arrived and Kevin took good care of me while i waited.

Sondra West

Sep 29, 2014

I have a 2012 Fiat 300 that I bought used at a local Ford dealer. The Fiat was still under warranty and I had to take it to an out of town dealer to take care of the problem. I called one dealership in the Toledo area and the response was horrible from trying to get someone to answer the phone to getting someone to return a call. I finally looked up another dealership and found Crown Chrysler Jeep Dodge RAM Kia in Dublin. I called them, someone answered the phone immediately, and I was put through to Dustin Litteral. Dustin was very professional and answered my questions thoroughly. I made an appointment and took my Fiat to Crown for the covered service. I was greeted promptly and everyone was very friendly. The waiting area is very nice and comfortable. When I was called to check out, Dustin told me that there were other issues they found and replaced and updated it all. I was very impressed. Thanks for a great experience. I will make sure they get any future business with my Fiat.

STEVE

Sep 29, 2014

SERVICE HAS BEEN A GREAT EXPERIENCE, TY RAMSEY HAS WORKED W ITH ME FOR SEVERAL YRS. AND HAS BEEN A GREAT HELP.

BahaCarts

Sep 28, 2014

I was very happy with the professionalism of Alex Greenland and Crown Kia. Crown Kia is a top notch place to service your vehicle and the staff is very friendly. I was told exactly what I could expect and the time frame in which my car would be serviced and they finished on time. 10/10 would recommend.

BigRed

Sep 28, 2014

I don't normally write reviews but Alex and Crown Kia did a great job servicing my car.

cburkhart

Sep 28, 2014

Process was very quick! Loved the enthusiam about the car and what Kia can offer me. Worked to get me a great deal on a teacher salary. Hard to say goodbye to my first car but am very very happy that Mark was there to help! Personal, helpful, and happy! Thanks!

codie

Sep 24, 2014

got my van in and done on time. kevin took care of me but everyone was very nice and easy to deal with.

John W.

Sep 24, 2014

Kevin has always taken good care of my vehicle when I visit Crown Chrysler service. we will never take it anywhere else.

mss0221

Sep 24, 2014

Kevin Kelly was fantastic. I was impressed with is honesty and the quality of work performed. I will definitely be bringing my Jeep back for service!

Andy H.

Sep 23, 2014

I have had my Jeep in for two repairs recently and in both instances Dustin Litteral has been my service manager. He kept me informed and up to speed with what was going on with my Jeep. He has been great to work with.

Joe

Sep 23, 2014

Dustin Litteral did a great job scheduling a couple of different services I wanted. Very patient and informative.

HappyCustomer68

Sep 22, 2014

Best car buying experience ever! Michael Mastracci of Crown Kia, went above and beyond in every aspect of customer service and worked tirelessly to find me the perfect car. Jonathan Purdy, finance manager at Crown Mercedes-Benz also gave me 5 star service securing me the best financing deal possible. I could not be happier with my purchase. I am a customer for life!

Roberta Trell

Sep 19, 2014

Mark Nelson is knowledgeable , courteous each time we have had service done on our Town and Country. He keeps us informed of any problem or delay, we appreciate his thoughtfulness. We will return for our car service. Thank-you Roberta

William Marn

Sep 19, 2014

When we first started to have our cars serviced at Crown in Dublin, we were assigned to Mark Nelson. This turned out to be good for us because Mark has been very curteous , helpful and efficient. Our cars have been serviced to our satisfaction, special problems corrected and he has always been considerate of our time. We would definitely recommend Mark to others who need service at Crown. Additionally, Mark is a friendly guy and easy to deal with.

Chuck Jaquier

Sep 17, 2014

Mark Nelson is a great service writer. Always professional and very friendly. Service was done fast and correctly.

RUSTY

Sep 15, 2014

I ALWAYS GO TO CROWN FOR ALL OF MY SERVICE NEEDS. THIS TIME KEVIN HELPED ME BUT I HAVE DEALT WITH EVERYONE IN SERVICE AND IT IS ALWAYS PLEASANT.I WILL BE BACK.

Gary Clark

Sep 13, 2014

Mark Nelson was the person I dealt with. He was professional, courteous, and helpful. The service was completed in a reasonable time, and my vehicle was washed before it was returned to me, which I appreciate. I purchased the Jeep from this dealership, and I will continue to have it serviced here.

CT

Sep 11, 2014

Bought my first used car from here and I was very pleased with the condition of the car and with the costumer service that I received. The buying process went smoothly and I was driving a new car within a matter of a day.

Heather J

Sep 11, 2014

This was the first time I was taking my car into service at Crown. I had previously taken my car into another local Dodge dealer and had a terrible experience. My experience at Crown blew the other dealership out of the water. Mark Nelson made me feel comfortable and explained everything to me in a professional way that I could understand and not in a condescending way. I never had to wait on hold for more than just a couple of minutes. I will definately take my car back to Crown.

jim

Sep 10, 2014

I have been dealing with Mr. Ramsey for a few years and will only let him act as my service manager. I know the work will be done perfectly and economically. Recently I bought new tires and wheels for my Jeep at a 4x4 shop. The 4x4 shop balanced and aligned the front end. The work was not up to "par", so I took it to Ty to have the 4x4's shop work corrected. Needless to say it's perfect now. I should have never wondered! If you are reading this, my advise is to trust Tyler and your car or jeep will be serviced to your expectations.

Rubicon

Sep 10, 2014

Dustin & Tye always take care of my Wrangler. They help me get back on the road quick.

S and A from Columbus Ohio

Sep 5, 2014

In early August 2014, I placed a call to service manager Ty Ramsey in regard to a recently purchased pre-owned Jeep Liberty and the need to install the safety recall piece (hitch) as soon as possible on that vehicle. I stressed to Ty my deep concern for the safety of our teenage son as he was preparing to travel cross country in the Liberty to attend college in Wyoming -- a state that has icy roads from October through April. Ty was truly exceptional in how he handled our situation. He recognized our concern as parents and went above and beyond to attend to the Liberty even though the parts needed were barely available and I'm sure others were in line too to have their Liberty's attended to. Ty was extremely professional and efficient both in his verbal communication and in the service provided. He was kind, understanding (did more listening than talking -- something that's hard to come by these days), and went out of his way to help ensure our son's safety. His actions exceeded his words and because of Ty, we will pass along to others our confidence in the Crown dealership and will without hesitation come to Crown ourselves with our future business. It is a rare find today to have someone go above and beyond when it's likely they won't receive any extra monetary benefit from what they're doing. Ty delivered to us that old-fashioned personal, caring service that again is nearly impossible to find today. You have a stellar team member in Ty and we hope he is there for many years to come so we can continue to bring our business to you with confidence and trust. Sincerely, S. Owen, Columbus, OH.

Darla Akers

Sep 4, 2014

I bought my Jeep here in 2004 and have been bringing it regularly for oil changes. Mark is very honest and explains in detail any concerns there might be with your vehicle after the inspections. He's a pleasure to deal with.

Roberta

Aug 30, 2014

We have used Crown auto service several years. We work with Mark Nelson. We appreciate his knowledge and helpfulness when we service or need a repair on our car. We were in a accident recently and Mark was very helpful in recommending an auto body shop. and he gave us encouraging words He has been extremely helpful !

amanda

Aug 27, 2014

richard snyder took proper care of me and made my kids laugh.

Ankit Kumar

Aug 27, 2014

Car buying experience was seamless at Crown Chrysler, Thanks Lewis Ash for helping me out in the car buying experience.

Nicole, first time car buyer

Aug 27, 2014

I really wanted a brand new Jeep Cherokee and Jason Stull was the perfect guy to go to. It was my first time ever buying a new car, so my credit wasn't all the way there, and he pushed through every option for me to help me finance the car of my dreams. This was not the first dealership I've ever gone to, but it will certainly be the only one from here on out. I couldn't have asked for a better treatment! Thanks Jason!

Shen87

Aug 27, 2014

Special thank you to Alex G. who quickly took care of all the issues with my car and let me know what to look out for in the future. Greatly appreciated!

cal1964

Aug 26, 2014

Thanks for everything. I expected the worst and may car was done in one day for a lot less than I was estimating. I really appreciate it.

miss adel

Aug 25, 2014

richard snyder is the man to see if you own a kia and are in need of service

irsh fan

Aug 22, 2014

richard snyder was wonderful to work with . he answered all od my questions!

Laine K

Aug 22, 2014

Just had my first oil change on my year old Fiat 500 and was very happy with my service experience. I was greeted right away and Mark Nelson was very friendly and helpful. Service did not take long and my car was nice and clean when I got it back. I always hated going to the dealer for service on my last car but if all visits are like this one was I'll be very happy.

dbaars

Aug 21, 2014

When my truck broke down I had it towed to Crown. Kevin took care of all repairs and got us back on the road in a timely manner. We will be bringing both of our vehicles to Crown from now on.

Melspank

Aug 21, 2014

Only bring my car here, no where else. Ty Ramsey always takes care of me

Theresa Lewis

Aug 20, 2014

JASON AND TY ARE GREAT THE EXPERIENCE WAS ENJOYABLE

Daytona Dave

Aug 19, 2014

Thanks to Ty the service on my rare 2013 Daytona / Daytona Blue was accomplished with care as if it was his own car! I had a problem that other folks could not locate or was dismissed, he observed it right away and proceeded to secure a top notch rental C200 and went to work fixing my rare beauty. I thank you for employing such a smart and sophisticated customer service representative! I know my car was treated with care and he made sure by even taking the time to drive it himself! Thank you Crown and thank you Ty!

L. Smursey

Aug 19, 2014

I bought my first Jeep from another central OH dealer and found that they had so-so customer service when shopping and even less customer service for their service. Because of this, we bought our second Jeep at a dealer 2 hours away in western, OH. Dreading that we would have to take our Jeep to our local dealer for service, I happily found Crown instead! Took our new Jeep to Crown for it's first service and to deal with a couple of minor concerns and met Mark Nelson and the team for the very first time. They made me feel very comfortable and were extremely helpful in working through my concerns. Mark even went the extra mile to work with Chrystler on covering a warranty item when Chrystler wanted me to take the Jeep back to the dealer where I bought it. (2 hours away). The team there answered all of my questions without making me feel stupid for asking and provided great advice for care of my new Jeep. And I will definitely buy my NEXT Jeep from Crown.

Katherine

Aug 18, 2014

Mark Nelson at crown in Dublin Ohio was very friendly and helpful in repairing our truck. He called telling us everything that needed done and how long. The work was done right on time and right.

Buckeye blitz

Aug 17, 2014

I have been to all the Kia dealerships in Columbus and Crown Kia is by far the best. Service is outstanding, customer service with advisor Alex Greenland is painless and simple. They make you feel important and not just another customer. Highly recommend Crown Kia and their staff.

Proud Kia owner!!

Aug 17, 2014

Every time I bring my optima in for the service my experience is always pleasant. It doesn't matter if it's a simple oil change or a major service, Alex Greenland and his staff are great!! Fast, fair, and the work is always done right!! Please visit these guys they are great!!

marvelfan64

Aug 13, 2014

Dustin Litteral and the staff at Crown Chrysler Jeep Dodge are some of the best I have delt with. Everyone is so friendly and helpful. I have been going for a few years and wouldn't take my Chrysler to anywhere else or anyone else. Dustin does a great job! He explains everything to me, answers my silly questions and always has my car done quickly. The waiting room is nice. Free popcorn and a $0.50 pop machine is great too! Another perk about Crown is the after service car wash. Repairs and maintence prices are reasonable, fair prices. Becuase of Dustin and the awesome staff at Crown you have gained a lifer!! Thanks guys:)

WowMoment

Aug 11, 2014

Ordered a part to replace part of my Jeep Commander Bumper. Mark Nelson scheduled scheduled me into service and navigated my experience to waiting a short time while they replaced the rusted bumper part. The WOW moment was when Mark presented the car back to me it was washed and the looked pretty much brand new!!! Thanks for the great service.

Chopstick

Aug 8, 2014

Just had my new jeep in for its first oil change. Great experience with service department. Dustin was very nice and accommodating. Highly recommend

MRSF

Aug 5, 2014

I had a 16 point inspection on my new Jeep Grand Cherokee. No oil change was necessary, only a computer update. Mark Nelson was my Service Manager and was helpful and efficient.

Van

Aug 5, 2014

Hello, I took my 2012 T&C in for its 32k miles service, rear window recall and recurring power lift gate problem we have had since purchasing the new at your dealership. I love the ability to make service appointments online and your extended service hours. Mark Nelson was my service mamanger. He is always professional and courteous. He thoroughly explained what was included in the routine maintenance and each components cost. I was disappointed to hear the only fix for the power rear windows was to disconnect them because Chrysler did not have the parts to fix the overheating and Fire risk. I received a call from Mark when the T&C work was completed. He relayed that the service tech could not duplicate the problem and there were no error codes in the vehicle's computer. I again offered to show the multiple videos I have made showing the problem. He again declined watching them. He stated I would have to live with the problem till it failed in the presence of the service department because replacing the failing part was not an option. I will gladly work with Mark in the future. I am sure the decision not to replace the part was made outside of his control. The lady at the cashier's office is very nice and always helps me understand the invoice. My T&C was quickly driven outside of the service bay exit and left unattended while unlocked and running. I was never told it was ready for me to pick up. I was disappointed the T&C had not been washed after being serviced as it has always been washed in the past. Oops, forgot to say how much I appreciate the shuttle service. Your driver is sharp, professional, and drives very safely.

Danny L.

Aug 4, 2014

Didn't buy my Jeep from Crown, but I will probably buy my next one from them. Took my Jeep in for service on a re-call. Kevin Kelly the Service Manager was really cool and a true professional at his position. Looking forward to dealing with Crown in the future.

amber

Jul 31, 2014

Kevin Kelly services both of our vehicles for us. Car is always washed and done in a timely manner. Crown is awesome.

Jack

Jul 31, 2014

This is our second jeep we have purchased from Crown. Both times Austin was our salesman. He is a great guy to work with. Very knowledgeable, friendly, and would recommend him to my friends. Crown is a great dealership, the service department has been excellent.

SHANNON

Jul 31, 2014

OUR VEHICLES ARE SERVICED AT CROWN CHRYSLER. THEY ARE FRIENDLY AND EASY TO DEAL WITH. KEVIN KELLY KEEPS ME INFORMED ON MY SERVICE NEEDS. MY CAR IS CLEANED EVERY TIME I BRING IT IN.

Sherri B

Jul 31, 2014

I take my car to Crown for all of my service needs. Kevin always takes good care of me. I will never take it anywhere else.

buckeye lady

Jul 30, 2014

richard snyder was very friendly. he took the time to explain what was wrong with my vehicle. and that what i need in a service center.

ms betty

Jul 30, 2014

very good service at crown kia. richar snyder was very professional .

osu gina

Jul 30, 2014

another great service experince at crown kia, thanks richard snyder for all that you do!

sedona lover

Jul 30, 2014

richard snyder took very good care on me while in for service. he even personaly washed my van.

ShinyCar!

Jul 29, 2014

My car needed several unexpected repairs and I appreciate the honest and fast service I received. Alex G. took car of things just in time for our family vacation plans. Thanks again.

Mckenzie

Jul 27, 2014

Mark Nelson was extremely patient with me with my broken car.

speedthang17

Jul 26, 2014

I recently took my vehicle to the dealership for some regular maintenance. Dustin made the process extremely quick and easy. Dustin and the rest of the service employees are all about customer service, from greeting you in the service drive to holding the door open when leaving. Having been to a lot of other dealerships I've noticed customer service like this is hard to come by now-a-days. Not to mention the 4 oil change package you can buy for $65. I will definitely be returning for any of my vehicle service needs, and will recommend to anyone. Thanks again Dustin!

bafreyman

Jul 24, 2014

Dustin Litteral provided fast, efficient service checking in my Sebring on time. The waiting area was clean and comfortable. Service was completed in a timely manner by tech Steve Carlson. I was pleased that my car was washed before paying and leaving the dealership. I love my Sebring, sold to me by Everett. Thanks all. Barb

John B. Johnson

Jul 24, 2014

Mark did an excellent job doing my paperwork and helping me to understand the entire process. I am a satisfied customer, and always take by vehicle to Crown for service.

Christy Turner

Jul 23, 2014

My husband and I have been loyal customers of this dealership for many years, having bought four vehicles since 2007. The sales people are always nice and helpful. But what really keeps us coming back is the exemplary service that we receive, especially from Ty Ramsey. All the service guys have been great, but Ty is a standout. He is knowledgeable, detailed, and friendly, and definitely my favorite service person EVER. He works hard to make sure that we are satisfied, and has fit me in when I've had battery issues, or silly problems with my key fob. We are moving out of state, and I am so sad that we will be leaving Ty. The next dealership will have some big shoes to fill!

1st Jeep

Jul 22, 2014

The last time I bought a new car was 14 years ago. I knew I wanted an SUV but was not sure as to which one. Thank you Jeep for the thousand commercials I watch over the long winter months, because I never thought about getting a Jeep. When people ask me "What made you think of getting a Jeep?", I tell them I really like the new design of the Jeep's and because of all the commercials. Also, I have received more welcoming information from Jeep then I was expecting. They truly go out of their way to make you feel that you are part of the Jeep family. I went to Crown Chrysler Jeep and was on the lot for maybe 5 minutes when I was approached by salesman Daniel Pierce. I truly appreciated that he was not pushy, he understood that I was looking at other SUV's and did not hound me the way other salesmen did from other dealerships. Plus, he understood that I had worked at a dealership for 14 years, and I did not need anyone's dog and pony show. Everyone I met at Crown was polite, helpful and friendly. I would highly recommend to anyone buying a car from the Crown family of dealerships and a Jeep from Dan.

Eli

Jul 22, 2014

Dustin from the service department is a true professional and the ONLY individual that I will deal with. He needs a raise. I am one that is hard to deal with for sure, but Dustin does his absolute best to handle my needs. Lew and Neil are also huge attributes to making Crown what it is. Fact.

D Brooks

Jul 19, 2014

Jason Stull took care of business and provided excellent service upon arrival. He worked to deliver me the best terms he was able. He is a professional salesperson and I was glad he was there to work with. We love our new Durango.

Jeremy

Jul 19, 2014

I recently bought my first car at Crown Chrysler. Jason Stull was a great sales person. he explained to me all my option and made the buyer experience feel great. I would recommend him to anyone. The overall all experience with the dealership was great. The finance department was easy to work with and made things quick to sign my paperwork. I had a great experience with this dealership.

Paige L Kokovich

Jul 19, 2014

This was my first experience buying a new car from Crown Kia. I was very pleased with my experience with everyone at Crown and my salesman Mark Andrijowych. Mark made the purchasing process very easy and I felf very comfortable asking any and all questions. I will be back to Crown for all of my future car purchases and will definitely refer all of my friends to Crown and Mark Andrijowych. I am proud to say that I am now a part of the Crown Kia Family. Thanks Mark for all of your help!!

Jinksy

Jul 18, 2014

Crown has a great service department! Alex Greenland was very helpful and everything was quick and easy, would recommend taking vehicles to be serviced here!!

Eric

Jul 14, 2014

Jason was fantastic. Was upfront and was very helpful throughout the process. I will be back as a customer in the future! Love my new Jeep!

Chuck Jaquier

Jul 13, 2014

My service advisor, Mark Nelson is awesome. Always a smile on his face and treats you like you are his only customer. Won't take my cars anywhere else and he is the reason why.

Dave S.

Jul 13, 2014

Great service on my car. The staff and facilities are top notch. I will always use Crown Service department to maintain my vehicle. If I'm in the market for a new purchase, this will be the dealership I will shop. Thanks!!

Kaylah Mossburg

Jul 12, 2014

Mark has been very helpful and enjoyable throughout this car buying process. He was not pushy but informative and made sure to help me get just what I wanted. I will for sure send my friends to Mark.

Tleutwyler

Jul 9, 2014

Ty is the man. He is the greatest person I know. He is fantastic at his job. I always deal with him. I can email him or call him and he gets me right in. Crown is awesome I have been coming in for at least 14 years. Ty is amazing. We need more employees like him in this world. Looking forward to my next oil change.

Veronica Camera

Jul 9, 2014

Mark & Dave were wonderful to work with. Mark talked to me about all of my options until I was comfortable & happy with the car and price. I will definitely reccomend Crown Kia & Mark to others.

2Jeeplovers

Jul 6, 2014

Chris Norman sold us our 4th Jeep over 25 + years as Jeep owners. He worked well with us as we made a thorough review of vehicles. We had settled on a Grand Cherokee until trying to get it into our garage; then we discovered fewer than 2 inches clearance at the garage door, measured from left-to-right of the mirror tips. We found better clearance and even a larger body than our Grand Wagoneer (1993) as measured side to side and top to bottom in the Cherokee. It is a few inches shorter, however. Amenities met our needs. We would be considered 'slow buyers' by today's standards and Crown accommodated us. We bought on our second visit, after arriving at 9:30am; it took us until closing to get out the door. Chris outlasted us, even through the trying and labored 'explanation' by the closer who had problems with the financials. Chris is a new hire and did a creditable job. We came in looking for a Jeep. The computers-meant to ease our lives- and the paperwork involved with the purchase however delayed even us! Some streamlining of these processes would be greatly appreciated by your buyers and the salespersons.

Jarrod Woogerd

Jul 5, 2014

Mark was very helpful--and put my wife and I in a great car. I am very thankful for his service. I now have piece of mind by driving a safe, reliable vehicle.

bluejacketfan

Jul 1, 2014

I brought my daughters car to crown kia service department for its routine maintenance. Working with Alex Greenland I came away impressed. He helped me get her car in top notch condition and didn't break my wallet. Very helpful and understanding of what I wanted to get done on her vehicle. Excellent service, thanks again and I will be returning

revived rio

Jul 1, 2014

My Kia Rio was in desperate need of repairs and after reading many reviews I decided to give Crown Kia a shot. Service Advisor Alex Greenland was very knowledgeable and understanding that I was on a tight budget. He advised me what I needed to get fixed and what could wait until funds were more available. Thanks Alex for getting my rio back up and running. Highly recommend this service shop!

kimmie

Jun 27, 2014

richard snyder wonderful as always, he is the reason i keep coming back!

Marillyn Wolff

Jun 27, 2014

This was my second cars I purchased from Jarrod. He made it easy and very smooth. He is very knowledgeable about Kia and his brand. I will definitley recommend him to my friends and come to him for my next Kia.

AMBER

Jun 26, 2014

KEVIN TAKES GREAT CARE OF MY CAR EVERYTIME I STOP IN FOR SERVICE. WE NEVER GO ANYWHERE EXCEPT TO CROWN.

REDS FAN

Jun 25, 2014

WE ALWAYS BRING OUR VEHICLES TO CROWN FOR SERVICE. KEVIN TAKES GOOD CARE OF US AND EVERYONE IS VERY NICE.

Dave Hill

Jun 24, 2014

I have been doing business with Crown since they opened as both a new car buyer and a service customer. I continue to ONLY use Crown as my service provider for all of my vehicles specifically due to my Service Advisor, Dustin Litteral. Over the years Dustin has consistanly provided me with outstanding customer service, follow through and communication. Dustin presents himself professionally and personably and is the sole reason I go out of my way to return to Crown for service although there are more convenient options available.

Diane & Tim

Jun 24, 2014

This is the first time we purchased a Chrysler vehicle & we love our new 2015 Chrysler 200. My husband went to the Crown dealer to check the inventory of the new 2015 Chrysler 200 & met with the salesman, Jason Stull, who was very knowledgeable & showed him the available vehicles. When we went back together we met with Jason who was very accommodating. After we test drove the 2015 Chrysler 200 & decided it was the one we wanted he reviewed with us our various financial options. He also showed us how to use some of the new electronic features & had a great personality while he worked with us.

Larry

Jun 24, 2014

Ty Ramsey, Problems with trans & alignment . Were fixed to satisfaction.

Tonya Tiggett

Jun 24, 2014

Not only was my car buying experience with Jay Gahm at Crown Fiat one of the easiest I have ever experienced, I was most impressed by how I was treated by the service staff at Crown Jeep where I had to take my car for its first oil change. The only thing I would have recommended to do differently would be for the service department to advise first time customers (which I assume would be known since my name was not in the system until I booked my first service appointment) that the service department is in a different location than the dealership for Fiat. Although this communication snafu did delay me by going to Fiat first and then heading down the road to Crown Jeep a few minutes late for the oil change, once I arrived I was treated with absolutely wonderful service and my car was done in record time! Every single person was laid back and made it a point to make ensure my car would still be serviced on time. My car was indeed serviced and ready to drive in record time and the entire experience exceeded my expectations. I look forward to future experiences with the Crown family and am so glad I did not buy my car from another dealership in town.

Rich D

Jun 23, 2014

Chris Norman was great. He is down to earth and he saw the cynicism in my face when dealing with a car dealership. He was helpful and he even found a rebate that I missed. Stopping at Crowne Dublin was a good move.

Steve

Jun 23, 2014

Excellent Service. Would not hesitate to recommend to others.

cinyy in powell

Jun 22, 2014

what great customer service from Richard Snyder and the people at crown. I now see what every one is raving about.

Jonesy4200

Jun 22, 2014

I always bring my car to Crown Kia for its service needs and every time the quality of customer service and repairs exceeds my expectations. I worked with Alex Greenland this particular time and was very happy with the overall level of customer service. I feel my car is in good hands at Crown Kia. Thanks for your help!

kiagurl

Jun 22, 2014

Alex Greenland and his staff always take great care of me when my car is in for service at Crown Kia. Every thing is always fixed right for me, and they wash my car!!!

Diane & Tim

Jun 21, 2014

This is the first time we bought a Chrysler vehicle & we love our 2015 Chrysler 200. My husband went to the dealer to check out the inventory & met with Jason Stull who was a very knowledgeable salesman that told him about the features of the 2015 Chrysler 200. When we both went back to the dealer Jason was very accommodating & after we test drove the car he went over various options with us to help us determine our best financial options. He also showed us how to use all of the great electronic features & had a great personality during our whole buying experience.

Tina Cavinee

Jun 21, 2014

Mark was amazing in the process and was perfect in the fact that we didnt even get to the dealership until after they were closed - We did not close the deal until after 7pm and it was not even a big deal.

jman

Jun 19, 2014

richard snyder and his team is the best. they are the reason we keep coming back .

Long Time Customer

Jun 18, 2014

I have purchased 3 Jeep Grand Cherokee's from this dealership and the reason I keep returning is the team in the service department, specifically Mark Nelson (Service Manager) and Damon Clark (Service Director). They are honest, friendly, customer service driven individuals who always treat me fairly and with respect. They are assets to Crown Jeep. Also a special mention goes to Charlie Leonard, courtesy shuttle driver for the service department. Charlie is a wonderful person and committed to great customer service.

Happy Kia Owner

Jun 14, 2014

It was a great experience all the way around. I will definately come back to this dealership.

J. David Martino, M.D.

Jun 12, 2014

As always, Ty Ramsey the Service Manager was outstanding providing an excellent service experience.

Kim

Jun 12, 2014

I had fantastic customer service from the sales team of Nick and Alex. They were very professional, knowledgeable and helpful in purchasing my new Cherokee Limited. Everyone at Crown made my experience enjoyable and I certainly appreciate that type of team effort. Kim

Atripper

Jun 11, 2014

I used to be reluctant about using a dealer for my automobile service, but I have been impressed with Crown Chrysler, Jeep, Dodge. The prices are reasonable and the work is done well. I have been particularly impressed with Mark Nelson. I came in for a break job, and explained to him that I was a little concerned about the costs, part way through the job Mark told me that it was going to be more expensive than he originally thought since the technician found something while doing the work. Mark and I were able to come up with a solution that I could live with and still get the work done. I really appreciated Mark's professional approach and make it happen attitude.

MarnaJ

Jun 10, 2014

Since I purchased my car last year from Crown, the times I have taken my car in for service has been bittersweet: BITTER because I needed to leave my car for repairs....but SWEET because of the courtesy and competency I received from Dustin Litteral, Service Manager. He has been a 'true gem'. He is very thorough and keeps me 'in the loop' regarding the mechanics of my car. His demeanor has a calming effect, which is good when a customer is slightly agitated!!! :) I am very pleased with the service I receive from him and the quality of workmanship by the technicians.

Jeff Smallwood

Jun 4, 2014

Mark Nelson is consistently an outstanding service manager. Knowledgeable and diligent, he always pays the closest attention to detail and ensures my service experience is always top notch. I have the greatest confidence in Crown service bcause of Mark.

Jill

Jun 3, 2014

Crown is a great dealership - incredibly friendly staff and very helpful and knowledgeable. Would highly recommend taking your car here for service.

Sue

May 31, 2014

As usual, Mark Nelson is professional, helpful, and pleasant to deal with. I appreciate his attention to detail. I also appreciate that if Mark is with another client, someone else steps in to check me in and then Mark takes over.

TN

May 31, 2014

First of all, I am from a country that emphasis on integrity, respect and trustworthiness. In the past, I was disappointed so many times with some of my business dealings. There were only a few that I was pleased with. I have to add that I am NOT picky, but I do hold high standard. For this reason, I bought a car because of Chris Norman. Even though I have owned and driven SUVs in the past, driving a car that not my own makes me quite nervous, however Chris was very patient with me while I was test driving. Moreover, he showed high level of professionalism yet he was very personable while he assisted me with the car buying process. By then, he won my trust. Additionally, the Crown dealership gave a such good deal that I cannot resist. I hope this business dealing would become one of the few ones that I can trust and am pleased. Thanks Chris Norman!

abe in dublin

May 30, 2014

great customer service as always from richard snyder and his team

jazzy girl

May 30, 2014

what a wonderful time getting my vehicle serviced by Richard Snyder at crown kia

mr lawless

May 30, 2014

richard snyder went above and beyond in customer service. thank you very much!

JJ123

May 29, 2014

I didn't purchase my Kia from Crown but after reading all the reviews about the service department, i gave them a shot. The service was outstanding!! Fast, affordable, very helpful. Service Manager Alex Greenland went out of his way to make me feel right at home! Highly recommend Crown Kia service

Kiaforlife

May 29, 2014

Like always the guys at Crown Kia service are great!!, Alex Greenland always takes care of me and my car!! They ask the right questions and give the right answers. As a bonus my car gets a fresh car wash! Thanks fellows!!

LoveKia

May 29, 2014

Crown Kia service is the best around town. Clean, professional, and polite. Service Manger Alex Greenland always takes care of us when we need him too!! Highly recommend to anyone in need of a great service garage

SVance

May 29, 2014

I purchased my Jeep Wrangler from Crown and have used there service department several times for oil changes. Recently there was a voluntary recall on a part, and they took care of it right away. I dropped the Jeep off on a Thursday night for a Friday appointment. The gentleman that I have always dealt with there, Mark Nelson, called on Friday morning to tell me they would start working on the issue and would try to have my vehicle back to me about noon. A few hours later he called at 10:30am to tell me it was ready and asked if I needed someone from the dealership to pick me up and bring me to Crown. I told him I had someone that would drop me off. Mark has always been helpful and I would highly recommend him if your vehicle needs service!

hoosierfan

May 28, 2014

Shopping for my next vehicle I came to Crown to see the new Dodge Dart. I was greeted by Joe Melfe, who was very helpful in showing me all the the features the Dodge has to offer. While I am still shopping for my next vehicle, I would highly recommend Joe Melfe for anyone looking for a vehicle!

Tubman

May 28, 2014

We were looking for a used Jeep Wrangler, and had been to nearly every dealer in town with many bad experiences. We walked very cautiously into Crown Chrysler Jeep in Dublin, and were very impressed right away. They were busy and we were acknowledged by several employees that were passing us to deal with other customers. (It seems this is unusual as we had been blatantly ignored at other dealerships) The Sales Manager Dan Bray was fast at finding us an available salesperson. He was Craig Gowitzka. He was very friendly, knowledgeable and helpful with showing us cars. We very quickly moved into new cars, and had to leave after only 1 hour. We went to two other dealers the next day, and after more bad experiences, we went strait back to see Craig that same evening. Craig was off, but we were helped by Doug Schreiber. He also was very nice, helpful and low pressure. (Again, unusual) We worked with him on several versions of the Wrangler, and finally decided on one. Craig, Doug and Dan were all professional, friendly, extremely helpful, and really made the buying experience easy. We will continue to business with Crown Chrysler Jeep for many years to come. We also suggest to anyone reading these reviews to give them a chance to earn your business. You will not be disappointed!

JJekins45

May 27, 2014

Kind and personable staff. Alex Greenland was willing to explain the maintenance being done. Highly recommend and awesome they are so close to where I live.

kh421

May 27, 2014

I just bought a new Wrangler from Jason Stull. He was awesome! He made the process super easy. He got me the price I wanted and we did it over the phone so I just had to show up, sign the papers and drive away! Thanks Jason!

redsfan

May 26, 2014

Everytime I get my car serviced at Crown Kia the experience is outstanding. Alex Greenland and his staff are fast, polite, and know what they are doing. Best Kia service garage in Columbus!!

Bill

May 22, 2014

Ty Ramsey does an excellent professional job addressing all of my needs and concerns every time ! He is a great asset to this dealership !! Very pleased as always !!

Rocky

May 20, 2014

for my first time buying a new car, i felt that it went smoothly. Jason was a nice guy and easy to talk to about cars and the information for me to purchase my first truck. although the paper work took a little long, he supplied extra to make up for it! great service if you need a new car go to Jason Stull

Musicguy1

May 19, 2014

The service was great! Mark Nelson is an awesome service manager. John McCormack did a great job on my Chevy Malibu service. I highly recommend it!

Nicole

May 16, 2014

Mark was very helpful and answered all the questions I had throughout the buying process.

Loyal Jeep Owner

May 14, 2014

Ty was very helpful in diagnosing what needed to be done, getting me scheduled quickly and completing my DEF, oil change and computer upgrade quickly. So far my buying experience and first service have been excellent.

MARIE

May 14, 2014

Quick service. Very friendly staff. I appreciate the attention to detail. Kevin did a great job.

Pachi

May 14, 2014

I was having transmission problems and too my Dodge Grand Caravan to Crown Dodge. I met with Mark Nelson who was very courteous, friendly and professional. He made it very clear what i might expect Later in the day Mark called me to let me know he was not going to be there the next day but that Ty would call me as soon as the inspection was completed. Ty did call and informed me of the results and let me know when I could expect the repairs to be completed. Mark called me to inform me my van was ready which was two days sooner than a transmission company had said it would take and a day sooner than Ty had estimated! This was the best communication I have ever had from someone working on my car. This is my second visit to Crown and I wish they were more conveniently located to me. Since we only have one car they are not always convenient but I highly recommend them.

SHEPOPP

May 14, 2014

I ALWAYS TAKE MY VEHICLE TO CROWN FOR SERVICE. KEVIN TAKES GOOD CARE OF ME AND GETS IT REPAIRED ON TIME.

Sherri Justice-Phillips

May 14, 2014

I have purchased two vehicals from Crown (1) Chrysler Town and Country and a Dodge Avenger and with or without warranties I've always and will always take my cars to Crown for service. The level of respect, courtesy and professionalism that I receive is awesome in this corporate world. It is very hard to find anymore and at Crown Chrysler Jeep I find just that. From begginning with the Service Rep Dustin Litteral to the check out process. I don't have to worry about wether I have a way to get to and from work Dustin always make sure that I have that. I have been working with Dustin for years and I hope I never have to take my car in for repairs and he is no longer there. He is always and service with a smile he's very pleasant and take the time to even make small talk. It makes you feel that they are trully concern about your vehicle and the issues you may or may not be having. I've always come away happy and at ease that my car will not put me down while I'm on the road. I appreicate all the repair services that I've received from Crown since I've been a part of their service family. Thank you Dustin Litteral and your team of professionals.

JTP

May 13, 2014

I made an appointment for a front-end alignment on my truck that has 63k miles and is in excellent condition. The appt was supposed to take approx 45-60 mins. The service rep and tech tried to sell me on a list of additional service items totaling $4,700, including ball joints, tie rods, sway bar bushings (front and rear), new disk brakes, new water pump, etc. This cross-selling was soooo over the top that I couldn't believe it. I had them do the alignment only, for $89.00 and left, after over two and a half hours! Obviously, I will not recommend or go back that that dealership.

Angie L.

May 12, 2014

I can not say enough great things about how Kevin Kelly has helped to make sure my car got repaired! Being a single parent and always nervous about getting the run around with vehicle issues and "the cost" (from past dealerships/mechanics). He totally made my weekend! For now on, if my car is in need of anything I will go through Kevin!

Tom L

May 12, 2014

Excellent Service!!! Purchased my new 2014 Jeep Wrangler here and just recently had a soft top installed.

David king

May 11, 2014

Jason Stull and the whole team were great to work.

Jack Holton

May 8, 2014

Gregory Hutchins was great and very helpful. The finance department did a very good job of financing my new car. Thanks again. Jack Holton

jih

May 8, 2014

Kevin has always been helpful and nice. I have bought 2 cars here and would buy another

Vangie

May 8, 2014

It is always nice dealing with friendly faces! It is a very comfortable atmosphere!! Thanks TY for being so kind!!

Wally B.

May 8, 2014

My car needed a transmission repair and the parts were unavailable for about a week. I feel that Mark did an excellent job under the circumstances. While the customer service is outstanding, I cannot say the same for a Chrysler 300C with less than 12,000 miles needing transmission repair.

Steve J

May 7, 2014

Every time i come in it's a friendly staff and always make sure that my needs are met. Wouldn't consider going anywhere else

DSti1962

May 6, 2014

After dealing with a competitive dealerships service department, we were very discouraged. Fortunately for us, the experience provided to us by Kevin Kelly and Damon Clark at Crown Chrysler Jeep Dodge in Dublin, made all the trouble worth it. From the moment the first call was made, the customer service and support that was shown to us has never dropped below perfect. Our service was completed on time, and any recommended information was provided in full disclosure. We cannot thank you enough, Kevin and Damon. You have done exactly what defines, "Great Service." We will be sure to recommend not only this dealership, but Kevin and Damon too, to all of our friends and family for their service.

Joe Armintrout

May 6, 2014

Ty is always great at getting me in to have my truck serviced in a timely manner. I drive from Canal Winchester to Dublin because of the customer service.

Captfurr57

May 5, 2014

Just want to send a note to let you know that I appreciate the timely service I receive when I bring my car in for repairs or maintenance from Kevin in the service department

Kitty

May 3, 2014

Both Salesmen were very helpful and friendly. No pressure but very informative. I appreciate that they work up several cenarios to come up with what worked best for me. Great experience!

Regina Grogean

May 3, 2014

jarrod Auten, was the best salesman ever! He is a really good guy and I appreciate what he has done for me in getting my new Kia Forte! I would give him a 12 if I could! Lenny was so informative with ALL the paperwork that I needed to sign! He's a real sweetheart! I"d give him a 12 too if I could!

a hammer man

May 1, 2014

had a great time getting my forte service by Richard Snyder . he was helpful and very funny . cant wait to return to crown

law man 1

May 1, 2014

I was taken care of very by Richard Snyder. he got my vehicle in and out faster then he told me it would take and had my vehicle washed

sedona lovers

May 1, 2014

Richard Snyder is very helpful and courteous when we take our Sedona in for service

country girl

Apr 30, 2014

great customer service from richard snyder and the guys at crown kia

Big Red

Apr 29, 2014

I have an old Dodge Ram that occasionally needs a small repair. Every time I have stopped by Ty Ramsey has always been very helpful and knowledgable regarding my issue and how it can be corrected. I don't ever think twice about where to take my truck for repair.

ptcruiserlvr

Apr 29, 2014

Stopped in for an oil change.They got me in immediately and I go great service from Kevin . Will always go to Crown from now on.

Jess

Apr 27, 2014

My experience at Crown Kia with Sales Consultant Gregory Hutchins was great! He was eager to answer and questions and make the sale at not only a comfortable price for himself and the dealership but me also. I would recommend the friendly staff at Crown Kia especially Gregory for any individual seeking to buy a new or used car!

Nate

Apr 27, 2014

Dan was great to work with. The whole buying process was smooth. Any questions I had were answered. I really like my HHR. I recommend this dealer.

William Galena

Apr 27, 2014

What we appreciated most about our experience with Crown was that we did not feel pressured into buying a vehicle THAT day. Jason was helpful and informative, and after speaking with him about all of the great features of our new vehicle we knew it was the right fit. The process was simple, and we were only there for about 2 hours from the time we drove onto the lot before we left with our new vehicle. We felt like we got a great trade in value and price on the new vehicle. I would recommend working with Jason and Crown.

Anon

Apr 26, 2014

Thanks to Gregory Hutchins and his manager for explaining the new program to us today and helping us with the new Kia!

Donnie

Apr 26, 2014

Mark and his Team went above and beyond to find us exactly what we were looking for!!!!!!

Jack partridge

Apr 26, 2014

I have been a long time customer, having purchased Jeeps and had them serviced at Crown Jeep. The last two purchases were flawlessly guided by Everett. Service has been consistant and excellent. I am complelled to write this review after experiencing extraordinary customer service this week, I suddenly experienced a leaking water pump on my 2012 Jeep Overland. It was a crisis due to business travel required the next day. Mark Nelson, Service Manager, on a busy day, went way out of his way to squeeze, my car in and replace the water pump in record time. They even washed my vehicle! In this day and age, it is rare to find businesses who truly care about their customers like this!

Steve Shockley

Apr 25, 2014

Outstanding coordination of service issues. Mark got everything done even sooner than promised. Very Happy customer.

JCOhio

Apr 24, 2014

Smooth transaction. I randomly stopped in looking at new wranglers on a Sunday afternoon and spent a while talking with Dan Pierce just about wranglers and what not. There was no pushy sales tactic to get me to make a move that day and just being able to talk to Dan like a normal person I felt good about Crown, so I went back the next afternoon to start the process. From there it was pretty quick and smooth to complete the transaction. There were a couple of items on the new Jeep from the factory that were in need of a slight fix but they were quick to get the new parts ordered to replace them. All around good experience and would recommend anyone looking for a new Jeep to go there and work with Dan as well.

ohiokid

Apr 24, 2014

I recently brought my Kia Sportage in for a Service recall. Not only did they complete the recall, they performed a couple other service recalls that i didn't even know about. They told me that everytime my vehicle is at the dealership they run reports to check for recalls and things like that. I felt very comfortable with all of the service staff and especially the service advisor Alex Greenland. He was very informative and showed me all the reports on my vehicle. From here on out i will only get my car serviced at Crown Kia in Dublin. They can check things that other quick oil change facilities can not. Thank you for all your help!!

CLuby

Apr 23, 2014

Just needed to take a minute to say how much I LOVE this Jeep dealership!! They are always prompt, polite, knowledgeable, efficient, and just down right AWESOME! I never feel like they are trying to "rip me off" as a lady bringing my car in for service and/or repairs. In particular, I have often dealt with Dustin (a service advisor) at the Dublin location I go to, and he is SUPER helpful and generous. I would HIGHLY recommend this location to anyone considering service on their Jeep or purchasing a car! THANK YOU a million times over!!

Sue G

Apr 22, 2014

Dustin was courteous, and very helpful. We brought my Mom's Kia for service and feel we got great pricing, were treated fairly, and the cars was even washed before it was brought to us! We will definitely be back not only for service but possibly for a purchase soon!

Megan Renner

Apr 21, 2014

Great Service by Jarrod Auten in my first car buying experience.

Jeep Fan

Apr 18, 2014

Mark Nelson always is very courteous and has a great customer oriented attitude. He explains the work being done in great detail and seems to genuinely care about the customer.

Frances Bernard

Apr 17, 2014

The process was very seamless and we appreciated the quick service to buy a new car. Gregory Hutchins did an outstanding job of making us feel welcome and getting us the deal we wanted. We enjoyed working with Gregory and hope to do so again in the future. He was very knowledgeable and helped us with each step of the way.

hampster girl

Apr 17, 2014

Crown kia is the best kia service shop in town. Service Manager Alex Greenland and his staff are great! they make you feel so comfortable. They ask the right questions to make sure my car is fixed right and i am satisfied. I have only been to this facility a couple times, but i feel like that i have been coming here for years. They remember my name and that makes one feel important and not just another customer. Thanks!! highly recommend this service facility

Linda Pees

Apr 17, 2014

The service manager that i use is Mark Nelson. From the minute I make a phone call to schedule a performance check-up Mark jumps into action! He works around my schedule since I usually stay and wait. When I arrive the paper work already expedited and the process moves quickly from point A to point Z. The great thing is that Mark is concerned about my concerns. When I drive my Jeep out of there I know that the expert staff has made it as safe as possible. I love going for the appointment and always leave feeling good. I'm considering buying a new Jeep. Guess where I hope to get it.......Crown Jeep dealership of Dublin, OH.

Kelly

Apr 14, 2014

Maurice did a great job explaining all of the features of my new car to me. It was the first car I had bought and he set my mind at ease running 10 different scenarios for me. He is very personable, highly recommend!

I.M.

Apr 9, 2014

We went in to get a sliding door put back on track for our minivan. Although everything electrical on the door was in perfect working order, we were told we had to replace that part as well which would cost an additonal $250. This was non-negotiable, and we paid for it in order to fix the door overall.

Gianine Nelson

Apr 5, 2014

Mark was excellent and provided me with the best service I have ever experienced thrugh any purchasing situation. He listened to what I wanted and didnt talk over me. He was courteous and understanding to my needs. I am fully satified.

Jessica

Apr 4, 2014

This was my first car buying experience, and I am extremely happy with all the help and kindness I was shown

Larry Williams

Mar 31, 2014

Maurice was our salesman he helped us find a car we were looking for. Even after we got the car any questions we had he would also find the answer. I would buy another car from him when it's time to replace my other one. Wife is really happy about car.

Mike

Mar 29, 2014

Dustin Litteral was courteous and helpful. I was pleased with the prompt service.

jimmy g

Mar 28, 2014

richard snyder and all the guys at crown kia are the best thats why we keep coming back

Voleyball

Mar 27, 2014

Quick service. Very friendly staff. I appreciate the attention to detail. Mark Nelson was top notch.

crewdo32

Mar 26, 2014

Austin waldon did a fantastic job when it came time to find me the perfect car. He answered all my questions I had and I didn't feel pressure d at anytime. Everyone was so nice and helpful. I got a great deal and was very happy with my experience there!

Hayden Pyles

Mar 26, 2014

Greg Hutchins was professional from the time i walked into the dealership. That mind set did not change throughout my communication with him via phone and face to face contact. I would recommend him to a friend of mine.

miss betty

Mar 26, 2014

I took my mini van in for service and Richard Snyder took very good care of me

KathyO

Mar 25, 2014

I have had Crown Jeep perform all the service on my 2012 Grand Cherokee since I purchased it there. My service contact is Dustin Litteral and he has been terrific. From routine oil service to times I drop in with no appointment because I'm not sure what an issue might be, Dustin takes GREAT care of me. They are quick to diagnose any issues and they are accurate with both time and cost estimates. I will be continuing to do business with Crown and with Dustin as long as I own my Jeep.

Buckeyenation

Mar 24, 2014

Crown Kia has always been my place for my service needs! Alex Greenland and his professional staff are friendly, fast and informative. My car is always fixed right the first time and the prices always compare to everyone else. They make you feel like your the most important customer all time. Go see Alex and Crown Kia service department

Chuck Graves

Mar 24, 2014

I recently bought a new 2014 from Crown Jeep. I had a great experience with Dennis Hunter. We came in and Dennis immediately greeted us. We told him we were looking at new Jeeps, he got us the rubicon model right away, and let us take it for a test drive. After some thought, we decided to go with a cheaper model, which Dennis provided to us, he was not pushy about us not choosing the more expensive model. He catered to our every need, was not pushy, was very polite and easy to talk to. The buying process was quick as it could be with the paperwork process. I would fully recommend using Dennis Hunter, we might use him again in a few months with the new Jeep Renegade comes out.

Jennifers Soul

Mar 24, 2014

I recently brought my kia soul to Crown Kia service to fix an on-going problem that other shops and dealerships could diagnose. Even though i didnt have an appointment, Alex Greenland the service manager was able to get my car in for service, It took a little time because they were very busy, they were able to find and fix my problem in the same day!!. They even washed my filthy car. They will continue to get my business for a long time to come. Thanks again and I highly recommend Crown Kia serivce for all of my car's needs!!!

Mike Stevens

Mar 23, 2014

This was my third or fourth purchase from Crown, and the first from Crown Kia. (Previously, I dealt with Frank at Crown Chrysler. Great guy. Obviously, if my past experiences hadn't been good, I wouldn't have come back.) My salesman, Maurice, was the consummate professional from the beginning of the process. Here's an example: He called me (and addressed emails to) "Mike." My legal name is "Michael," but I use it only when I need to, on legal and formal documents. For a variety of reasons, but mostly because it's longer and harder for others to spell, I don't like to use my formal, legal name: "Michael." I introduce myself as "Mike," and all my friends call me "Mike." Only a few close relatives call me "Michael." But these days, invariably, no matter how many times I tell new business acquaintances that I go by "Mike," they call me "Michael." This is a VERY imsignificant matter. I NEVER correct anyone when they call me "Michael." I assume people who go by "Tom," "Bob," "Don" and a million other names have similar issues. But by calling me Mike, Maurice showed he had been LISTENING to me during a very insignificant moment. It means that when I say something that IS important, he'll be listening THEN, too. He always returned my calls promptly, and he even called in on his day off to answer a question I had about the car -- a question whose answer wasn't a big deal, and a question whose answer I could have easily waited on (and I would have waited on it if I'd known it was his day off). Richard, in service, was also a real professional. In short, this, my third or fourth (and I'm getting too old to remember!) purchase, was another pleasant buying process at Crown.

Victoria

Mar 22, 2014

I am a first time car buyer and was deployed overseas when I started looking for the car I wanted to purchase when I got home. Maurice got in contact with me and helped me figure out what exactly I wanted, and helped me find a car that had all of the features I was looking for. I did not have a way to keep in touch by phone, but Maurice kept in contact through email and even sent me a video so I could see the car without actually being there! He also held the car for me until I got back into the states. Maurice made my experience a great one, especially for a nervous first time car buyer! This dealership was very friendly and had great customer service overall! I would recommend this place to others.

Jen B

Mar 18, 2014

We love the oil change packages offered at Crown and use them for our Jeep and 300. I brought both vehicles in for service in the last 2 weeks and as always Dustin Litteral provided amazing customer service! Thanks so much.

Kim

Mar 18, 2014

I had been in an auto accident in January. Once the weather broke I decided to open the windows in my mini van. I have a Chevy Uplander and everything is electric. Right before the last big storm of the season I was left with a van with a window that would not shut! Mark Nelson was able to get my mini van in the same day and start the repairs. I was even shuttled back to work in Marysville in a timely mannor. Mark kept me up to date about the repairs and when parts would be available. He was kind and helpful explaining the costs associated with the repairs. Mark even called to see how the repairs were onced I recieved my van back . In the future, I will keep visiting Mark Nelson for all my auto repairs.

Long time Jeep Owner.

Mar 17, 2014

My Jeep was in for routine service. It was suggested that I have the brakes replaced and I agreed. On the way home when applying the brakes there was a loud "clunking" noise. This necessitated a return visit and over two hours time to correct the problem. It seems this difficulty should have been detected on a test drive after the repairs. I had another unsatisfactory visit at your facility last summer. I had been having a slow leak which required frequent stops to add air. I then received a message from the onboard systems that the tire monitoring system needed attention. The Jeep was due for routine service and I discussed the problem. I was later called and told that the leak was from a previous plug and that the tire could not be plugged again and needed to be replaced. I knew that one tire had been replaced but had on way of knowing if this was the tire that was leaking. I was then given a list of "reasons' of why I should buy all new tires. Even though I did not think that the tread wear looked that bad I agreed. When leaving after the repairs, the same message for attention to the tire monitoring system was again shown. I returned inside with this information and was told to drive the car for awhile and it would reset. About three weeks later, with the message still showing, I also got another low tire pressure alarm. When I returned to the dealership, and talked to a different representative, I mentioned that I had spoken to someone who had a similar problem and it was with the valve stem. It ended up that this was the source of the problem. At this time I was doubtful that I had needed the expense for the four new tires. Three of the valves stem were replaced but not the fourth. This did correct the problem. During the routine service, I had a coupon for new wiper blades. The first time it rained after this visit, I found myself stopped along the side of the road in the rain as one of the wiper blades was trying to fly off of the wiper arm. Fortunately, I have had one good experience between these two incidences when the Jeep was in for some more major work at sixty thousand miles. I will likely try your service one more time as I have generally had good luck with your services with a number of Jeeps and a Chrysler van. If I continue to have experiences like the two noted, I would likely be force to look elsewhere for service. I do have to fight the feeling from my visits and from listening to conversation in the waiting room between the service representatives and customer that there seems to be quite an emphasis on finding additional costly repairs when vehicles are in for routine work. Thank your for giving me the opportunity to vent my frustrations.

Melody Reed

Mar 16, 2014

Navigating the site was really easy, and easy to find the exact vehicle that we were looking for! Thank you Mark, Jarrod, and Bob!

Penny Morey

Mar 14, 2014

My husband and I bought our Town & Country from Crown and take it back to them for servicing we can trust. Mark Nelson is our service rep. and is great to work with. Because they do all the work they have thorough records and let us know when something is needed or due.

STEVE VALENTINE

Mar 11, 2014

TY RAMSEY. TY PROVIDES OUTSTANDING SERVICE. HE TAKES CARE OF FOUR OF MY CARS. i HAVE GONE TO HIM FOR A NUMBER OF YEARS AND HAVE HAD NO COMPLAINTS. I APPRECIATE HIS GOOD SERVICE AND GOOD HUMOR. REPAIRS ARE ALWAYS WELL EXPLAINED AND TIMELY. I RELY ON HIM TO GIVE ME GOOD ADVICE AND OPTIONS. i HAVE RECOMMENDED HIM TO RELATIVES.

Thankful

Mar 11, 2014

Overall pleasant experience...first encounter in the sales lot...very helpful and directed efficiently to our specific needs/concerns/considerations...Mark was courteous and very patient...he was very apparently trying to accomodate our concerns...very pleasnt and memorable experience...I personally would recommend him to others to share the positive features of the vehicles.

DOUG JOHNSON

Mar 10, 2014

TY DID WONDERFUL JOB GETTING MY CAR IN AND SERVICED AND MY RADIO FIXED SUPER FAST

Afton

Mar 9, 2014

Mark and Jarrod are excellent and took amazing care of me! I'll definitely make sure all my future car purhcases are from Crown Kia with Mark and Jarrod! So happy with my service and overall experience!

Steffanie and Deliliah

Mar 9, 2014

about a month ago we went in to test drive a 2014 jeep compass. I don't have the best credit so I wasn't looking forward to sitting down with someone and talking about financing, not only was Chris one of the nicest people I've ever met, but he also took the time to make sure we left with a great SUV. He even dug my jeep out of the snow so I could test drive it. Thank you Chris.

CarPerson

Mar 8, 2014

Gregory Hutchins was a great salesman and very helpful with finding the right car and helping us with what we needed.

Erin

Mar 8, 2014

Had my Grand Cherokee in for its first oil change. Have worked with Kevin Kelly in Service since I first purchased the car. Scheduling was easy and smooth, Kevin helped get my car in and out quickly so I was on my way without any hassles. Car was washed without me asking, much appreciated after lots of snowy weather. Thanks Kevin for a hassle-free experience. You always make customers feel welcome.

XCMTBTCR

Mar 8, 2014

Mark Nelson does a great job. I've been using Crown for the last 4 years. they do a great job, but a little slow w/ the routine stuff. Much better than other Cols jeep dealers - in my experience.

Courtney

Mar 7, 2014

I had an awesome experience here at Crown Kia. The sales person Mark was so helpful and very nice! The car buying process was quick and efficient. They went out of their way to find me the car that I wanted that I was in my price range as opposed to trying to sell me something they already had on the lot. I will gladly come back and buy another car here. :-)

Gabe

Mar 6, 2014

Service Rep explains the situation and gave me OPTIONS!!! GREAT JOB MARK NELSON!!! I called the service department and was able to easily schedule an appointment to get my brakes looked at along with an oil change. When I arrived on the morning of my appointment I met with my service rep: Mark Nelson and he informed me that two techs called off and they would do the best they could. He called me a few hours later and let me know that they completed the oil change, and wipers, but had not gotten the brakes done yet and he did not think they would get their today. He reviewed my options, he even offered to get me a loaner vechicle. So even though, we did not get the work done that day, we gave the option to bring it back Monday morning and they would get it done. So even though it did not go as planned, I was happy that Mark was open, honest and worked with me... And he did look around the waiting area when I called him letting him know I left my coffee mug, thanks!!! Thanks so much!!1

Kathie R.

Mar 5, 2014

We've been Crown customers for about 18-20 years with purchases/leases and service of several cars, both new and used. The most recent service was on my 2005 Town and Country. I made the appointment with Mark Nelson and was contacted when the needed part arrived. I told him I'd be "waiting". I arrived at the scheduled time, Mark promptly processed the paperwork. I made a cup of tea in the waiting area and sat down to read the book I brought. Within short order my car was ready. My only disappointment was that the car wash was not working that day so I went home with a car covered with winter road salt and dirt. The repair seems fine and Mark apologized for not being able to wash my car. I'll return to Crown when I need more work done on my car.

gina in marysville

Mar 1, 2014

i stopped in at crown because my tire pressure light was on.richard snyder put air in made light go off and washed my vehicle

Happy Jeep Owner

Feb 28, 2014

I have been a jeep owner for over 20 years. I have never found a better service department, or been happier with the service I have received in all of those years! I have a great working relationship with service manager Ty Ramsey, he is always on point and reliable in his assessment of my service and or maintenance. The prices are always reasonable and the free car wash after the servicing of my vehicle is also an awesome perk! Highly recommended and highly satisfied loyal customer!

JRBrendel

Feb 28, 2014

Kevin Kelly was a fantastic service rep and I look forward to coming back with my 2014 Grand Cherokee at the next scheduled service.

klturowski

Feb 28, 2014

We stopped by in search of a Wrangler. Ended up buying just what we were looking for. Joe Melfe found us the perfect car at the price we were willing to pay. Joe stayed in touch thru the whole process. Highly recommend Crown in general and Joe in particular.

Proud Kia owner 77

Feb 28, 2014

I was very impressed with Crown Kia service department. Alex Greenland and his staff went out of their way to take care of me and my car. They answered all my questions in a manner that was understandable for someone who doesn't know much about cars. Very friendly and they even washed my car for me. Would highly recommend Crown Kia Service to all my friends and colleagues for service work. Thanks again!!

threequeensmom

Feb 28, 2014

Walked in to look at a replacement Wrangler and walked out with just what we were looking for! Joe Melfe was attentive, helpful and found just what we were looking for, at a price we were willing to pay. He stayed in constant communication with us thru the process. Much appreciated. We would definitely recommend Crown in general and Joe in particular.

wrangler man

Feb 27, 2014

chris fusco welcome me into the dealership and i know that i would be buying my car from crown he took care of me and my family wants and needs of a vehicle that we would love to drive everyday thanks chris

peeps in columbus

Feb 26, 2014

I was blown away by the service I received from Richard Snyder at crown

Buster4212

Feb 25, 2014

I was very pleased with my experience at Crown Kia. Mr. Alex Greenland was a pleasure to work with and my car was serviced, cleaned and back on the road before I expected it to be. Thanks again for doing a great job.

Wayne Bailey

Feb 24, 2014

Jarrod And the Crown Kia dealership were great. Jarrod was very knowledgeable and a pleasure to work with.

willy man

Feb 24, 2014

richard snyder and his team is the best in the business. you should take you car to be service at crown.

happy in powell

Feb 20, 2014

customer service at crown kia from Richard Snyder is amazing. I went in to get air in my tires and he washed my car for me

Kris Bour

Feb 20, 2014

Dustin Litteral was great they were able to get my Jeep taken care of lightning fast. Great job to the whole service crew. I will be taking my Jeep here for all my service needs.

miss jasmaine

Feb 20, 2014

richard snyder and alex greenland are very friendly and helpful, when getting my van worked on .

msmitty

Feb 20, 2014

richard snyder snyder gave very good service .he took the time to explain what was wrong with my vehcile so i could understand.

Jeff

Feb 17, 2014

Always great service, Dustin is a HUGE help. He got me squared away and gave me quotes on future services needed so I can plan ahead - would definitely recommend and repeat.

Mikey Mo

Feb 16, 2014

Mike was real helpful in explaining about each car we test drove. Did not presure us into anything and did give us some helpful hints on what to think about in choosing a car. I would recommend him to friends if they were looking for a car. It was a pleasure working with him.

Joe Dickerson

Feb 15, 2014

Mark Nelson has always provided great customer service. He is always friendly and helpful when discussing service and repairs. He takes all the time needed to explain and answer any questions. I always reccommend Mark and Crown to my friends.

TREE MAN

Feb 14, 2014

THE BEST SERVICE IN TOWN... TY RAMSEY IS MY GUY AND TAKES CARE OF ALL OF MY VEHICLES IN A TIMELY MANNER

Jeff Thurston

Feb 12, 2014

Dustin is a true professional and cares very much about his customers at Crown Jeep. I always ask for him and can depend on his information and honesty Jeff Thurston 614-329-0498 Mobile phone

Nathan D. Mullet

Feb 11, 2014

The salesman really worked with me to make sure I got a car that was right for me both financially and what I wanted. The warranty I really thought was the best thing about buying at Crown Kia. Everything in the process has been good and I look forward to working with Crown Kia and Mark over the course of this car. And possibly the next car I buy.

steven47

Feb 11, 2014

went to crown kia and was blown away by the customer service i got from richard snyder

Kerry

Feb 10, 2014

Mark Nelson was friendly and honest when discussing my repair needs with him. I would recommend him to a friend.

steph

Feb 9, 2014

Even though Chrysler Jeep had the recall they weren't very quick in wanting to rectify the situation. I say this because Jeep is only sending the replacement parts to the dealership at a very limited rate of 1 every two weeks. It may have been late spring before I was serviced if it weren't for Mark Nelson at Crown. He was very helpful and after waiting almost a month got me the necessary part and took great care of me.

Tom

Feb 6, 2014

Mark Nelson and Ty Ramsey provided excellent customer service. I came in for an oil change. Mark was kind enough to provide a list of additional services for me to consider for my Jeep Grand Cherokee. I selected the universal joint service. I now need to balance of that list so I schedule another appointment. Thanks Mark!

r. elder

Feb 3, 2014

The best customer service ever! I will refer all of my friends and family to Michael Mastracci

Taylor Thomas

Feb 1, 2014

Gregory is very courteous and friendly! he helped us do everything we were looking for and he did a very excellent job explaining everything and was a very friendly man!

R. J

Jan 31, 2014

Mike is very professional, this is the second vehicle I have purchased from him. I have and will continue to recommend Mike and Crown Kia. Really appreciate Mike's help.

k. simpson

Jan 29, 2014

Mike is a great guy to work with at Crown Kia Dublin.Very Helpful without the high pressure sales.

Daytona3286

Jan 24, 2014

Fast, easy and great service. Dustin Litteral is great to work with. I brought my car in for service today and had an awesome experience. I will be back for any future oil changes or repairs. I recommend Dustin and Crown Dodge service to anyone.

cease70

Jan 23, 2014

Everyone I worked with was very helpful and they stayed after hours to get the deal done. Would recommend this dealer to a friend.

Teron

Jan 23, 2014

I did not buy my Chrysler 300 from this dealership but they have always given me great service as if I did. Thanks Mark and the whole team at Crown for going above and beyond for excellent customer service.

Libby317

Jan 21, 2014

Dustin was great! My service was quick and easy. I would recommend going to Dustin to anyone and plan on taking my car there again for my next oil change.

H. Mason

Jan 20, 2014

I went in to Crown Kia just to see if my Kia Sportage was worth trading in. Due to the fantastic service from the salesman, I was able to leave with Kia Optima SXL with a payment less than that of my Sportage. The staff was professional and courteous. The whole process was relatively painless. I would recommend Crown Kia to anyone interested in buying a new or used Kia.

Tony Amorose

Jan 19, 2014

I would like to thank Dustin Litteral for resolving my service issues on my latest visit. I always call Dustin direct to schedule service visits for both my vehicles because I feel he's knowledgeable, courteous, and pleasant. Appointments are kept and work is performed as scheduled. I'm in and out and on my way..... We could use more Dustin's in the world.

chix

Jan 18, 2014

Jarrod was very friendly and easy to work with. He made the buying experience enjoyable.

Michael

Jan 18, 2014

Mike was extremely courteous and helpful. He made sure to answer all our questions. I would definitely recommend both Crown and Mike to anyone interested in purchasing a car.

michael

Jan 17, 2014

the best customer service from richard snyder and and the guys at crown

Jen

Jan 16, 2014

My husband and I recently purchased a Kia Sorento from Jarrod Auten at Crown Kia. While our initial contacts were pleasant and the staff appeared knowledgeable and friendly, we ended with one of the worst car buying experiences I could ever imagine. We negotiated with the understanding that we wanted a Kia Sorento LX with a V6 engine, among other things. While it is possible that a misunderstanding occurred at some point, when we in the final stages of the car buying process, we asked Jarrod directly on three separate occasions if the car was a V6 and were told yes. One time that we stated our desire for the V6 engine was also in front of the new car sales manager, Andrew Ruck. We were not provided with the window sticker and were told that it was not available. Prior to entering the finance building, my husband and I again stated our concerns to Jarrod and were told as long as the car said GDI in the back that it was a V6. The staff at Crown Kia knew they were lying about the specs of the car when we went into finance. Neither the engine iteself, the car or the manual indicate the engine capacity. The only way we found out we were lied to was running the VIN number of the car when went home. While the staff did work with us to correct the situation, it was easily avoidable as we stated clearly on two separate occasions to Jarrod that we only wanted the larger capacity engine. If you are going to buy a car from Crown Kia, demand that you have the window sticker at all costs. Also review your paperwork thoroughly before signing and leaving as we also encountered several errors in our paperwork. My recommendation would be to go to any of the many Kia dealerships in the Columbus area and save yourself the hassle and headache of working with people that would knowningly engage in customer fraud. Unfortunately we had no written proof of their fraud, but I hope this review will at least save someone else from encountering the same problem.

mini van family

Jan 16, 2014

great customer service from richard snyder and alex greenland. these two guys made it fun to get our van fixed

AMU

Jan 15, 2014

I have always had an excellent experience at the Crown Chrysler location in Dublin, OH. Mark Nelsen and Tyler Ramsey have provided especially good customer service when I have needed to go there for maintenance or service. I appreciate their professionalism and courtesy and recommend this location.

Curt

Jan 15, 2014

I worked directly with Mark Nelson for my visit to the dealership. He was extremely friendly and I really liked how he approached me about some extra services that my Jeep needed and asked for my permission before having the service technicians go ahead and perform the appropriate services.

denise k weiss

Jan 12, 2014

i would like to commend, Gregory Hutchins for the wonderful customer service that we received at Crown Kia today, Jan. 11 2014! Gregory was very informative and helpful with any questions or concerns that we had. Thank you very much!!

Steve

Jan 12, 2014

We had our Grand Caravan in for service on 1/10/14 and dealt with Mark Nelson. Mark was very courteous, professional, and thorough. It was a pleasure working with Mark.

jeep owner

Jan 11, 2014

I've been to Crown Jeep twice and worked with Kevin Kelly both times. He's polite and professional and I wouldn't hesitate to return for service for my Jeep.

Mike

Jan 11, 2014

Kevin helped me figure out what i needed to get my car taken care of... very friendly to deal with.... I will service my Jeep there from now on.

James M. Smith

Jan 10, 2014

Excellent Service, Jarrod made the buying process easy and enjoyable.

My NEW soul makes my soul HAPPY!

Jan 10, 2014

Mark made my first time buying a car pleasant and seamless. He is very honest and helpful as well as all the other sales team members and service workers. I will definitely be recommending Crown Kia to all my friends and family!

TMASS

Jan 9, 2014

I have been taking my Chrysler vehicle to Crown Chrysler Jeep Dodge RAM Kia for quite some time. Recently I had a service appointment with Mark Nelson, and although I received disappointing news of additional work to be done, I was quite pleased with how I was treated and the work that was done. I have always been treated well by Mark and the entire Service Department staff.

Parminder Singh

Jan 8, 2014

Manager Mark Nelson and Technician John McCormick provided Excellent Service for cruise control and idling high low rpm issues fix along with radiator replacement as proactive service after observing the leakage.

almb01

Jan 7, 2014

Mark Nelson helped service my 2010 Jeep after my battery died right before I left for vacation. Mark took the time to answer my questions and even worked with me on pricing. I bought my Jeep up in Cleveland, but always take it to Crown for service because I consistently get great customer service.

Eric C.

Jan 7, 2014

I called the dealership to order a new door handle for my 2013 Charger which broke. Mark Nelson took my initial call for service and quickly transferred me to Joe Brady in parts to order a new handle and to recontact me once the part was in to schedule the service. I received a call from Joe 3 days later on a Friday that the part was in and was able to contact Mark and get the service scheduled for the following Monday. Upon arriving at the dealership, Mark took the necessary information and initiated the service. In less than an hour the work was done and I was on my way. Mark and Joe were very professional, courteous and efficient. This was one of my best experiences for service at any dealership!

CDorsey

Jan 6, 2014

I just had my oil changed at Crown Chrysler in Dublin and the service manager Mark Nelson took good care of me. I scheduled my appointment at 10am and he took my car in right on time. In about 45 minutes I was on my way. Overall it was a very pleasant experience. I will definately go back.

kim howell

Jan 6, 2014

crown kia is the only location that i bring my car to for service and it is mainly because of richard snyder, from my very first appt to the most recent he has alway been polite, professional and extremely freindly. He always greets me with a smile and makes sure that i am well taken care of. He is truly a asset to your company and takes great pride in his work. THANK YOU Richard for all you do, you are the best!!!!

ERICA

Jan 4, 2014

GREAT EXPERIENCE BUYING MY VERY FIRST BRAND NEW CAR. HELPFUL, FAST AND VERY CONVENIENT.

Carl C

Dec 31, 2013

Austin has to be the best salesman that I have ever met. This is my first experience purchasing a new truck. I was treated with respect and as a valued customer the entire time. my financing process was very quick and effiecent. Austin was very knowledgeable about the Ram product line and assisted me in selecting a truck that fit my needs and has great options. I have referred two of my family members to purchase from him. My experience at Crown overall was the best, I will purchase my next new car from Crown. For everyone who is looking for a new car or truck please visit Crown first.

Courtney K

Dec 31, 2013

I was very pleased with the sales and service. Best experience I have had with car shopping and purchase.

Kia Buyer

Dec 31, 2013

Awesome service and a great deal. Happy New Year for me!

NewCherokeeChick

Dec 31, 2013

Worked with Mr. Fusco today to lease my 2014 Cherokee. He was forthcoming about the monthly payments I asked for and worked with me to get me in a model with my must-have features. He sold a Grand Cherokee to a good friend a couple months back and I came back to Crown so I could work with him to get a good deal. I appreciated the service and the sense of humor during a tense money discussion.

jimmy in columbus

Dec 30, 2013

i had an excellent service experince with richard snyder at crown kia.

MRG

Dec 30, 2013

It's refreshing not having to worry about service on my vehicle. Ty Ramsey has always taken care of me on several of my vehicles.

MUD FUN

Dec 30, 2013

Every time service is needed on my Wrangler Ty Ramsey gets me in and out quickly.

Nicole

Dec 30, 2013

I was traveling for the holidays and my car left me stranded. I called Crown and told Dustin my sob story and he calmed me down. He sent a tow truck to pick up my broken car, and sent a shuttle to pick me up. Vehicle was repaired in a couple hours and I made it home for Christmas. Dustin was a true Santa this year.

Peter Pan

Dec 30, 2013

Service was fast and friendly. Ty and Dustin are always nice.

Phil F

Dec 30, 2013

My wife and I just lease a Grand Cherokee Overland from Jason Stull and wanted to write this quick review to express how happy we are with the vehicle and service provided. Jason stuck in there for us and got us a price we felt comfortable with. He kept his word throughout the process and delivered on all his promises, rare in this industry. Thank you once again Jason, we will be back in 39 months!

Rubicon Man

Dec 30, 2013

Kudos Dustin and Kevin at Crown Jeep. If you need service these guys are on top of it. The shuttle to the mall was nice too.

Troy

Dec 30, 2013

In and out lick addy split. Coffee was tasty. They cleaned the salt off my poor dirty car. They only thing I didn't like was paying the bill. Dustin even gave my kid a coloring book. Happy holidays!

Caye Snow

Dec 29, 2013

You guys made it really easy to buy a car and it was cool

Rikki Letizia

Dec 29, 2013

I appreciated Mark's attention to our needs. My husband wanted to look at several different cars and Mark was very patient and took his time to assess what we wanted and ultimately we ended up purchasing the original vehicle. We sincerely appreciate the time he spent with us and will seek out his help again when we are looking for another vehicle!

Chelsie

Dec 28, 2013

The service was wonderful. Gregory Hitchuns was very helpful and reasonable. I love my new car!

CLS

Dec 28, 2013

I had a wonderful experience at this dealership. Jarrod made the whole experience very easy. He was very positive and willing to answer my barrage of questions. The finance department was also very great to work with. Overall, I would DEFINITELY recommend this dealership.

Dianne D.

Dec 28, 2013

Everyone at Crown Kia was very friendly and helpful. Mark did a great job of explaining everything and was very thorough with all the paperwork and explaining the features of our new car.

Gordon

Dec 28, 2013

Daniel and Alex did a great job of taking care of me. I came in well in advance of my appointment and they were able to accomodate.

jake

Dec 28, 2013

Very friendly and knowledgeable. No pressure to buy and willing to work within the limits of what I could afford.

The family

Dec 28, 2013

Chris did a great job working with us on the purchase of the vehicle. He explained everything thoroughly. We appreciate the time he took with us. We did not feel rushed or pressured. Everyone was very helpful.

Brian

Dec 27, 2013

Dan is honest, easy to deal with. Followed up and did what he said he was going to do. Very nice experience.

New Jeep

Dec 26, 2013

Jason was very helpful, and found me the right car without the pressure. I have always enjoyed this dealership and have purchased jeeps from here in the past

PT cruiser guy

Dec 26, 2013

I had a very pleasing experience with Mark, and the Crown staff.

happy forte buyer

Dec 23, 2013

I was scared when I decided to purchase my first car, but Mark and the Crown staff made car buying a very smooth process. Thank you Mark!

Marie Baars

Dec 23, 2013

I was in there the other day and a gentleman by the name of Kevin Kelly took care of me. I was very impressed with the service and when I picked up my car it was washed and all!! great job!! Thank you for making this an easy process .

happy sportage guy

Dec 21, 2013

I came in twice with very stiff payment requirements. Mark and the Crown Kia staff met all my demands, thank you Mark and the entire Crown Kia staff.

ZT Ali

Dec 21, 2013

I came in looking for a car that I saw on the internet. Mr. Hutchins greeted me as soon as I entered and immediately directed me to that vehicle. It wasn't what I really wanted. Mr. Hutchins listened to my wants as well as my concerns in purchasing a new vehicle. Instead, he had two others for me to consider. He read me right with his first option offered. Greg Hutchins was personable and sincere in his efforts to match my needs to the right car - and he did just that. If you are in the market for a used car, go see Gregory Hutchins at Crown Kia