Used Cars for Sale at Dave Sinclair Ford in Saint Louis, MO

Julie K Antoni

Oct 13, 2016

I was looking for a gently used Ford Explorer when I entered Dave Sinclair Ford. I was immediately greeted at the door by Harry Bassett who was very personable and eager to help me find what I was looking for. We jumped in a golf cart and drove around the entire facility until he found one that he thought fit what I was looking for. Needless to say, one week later to the day I was the owner of a beautiful white 2016 Ford Explorer LTD. Great salesman. Highly recommend Harry!

Dean E Schnieders

Oct 10, 2016

Salesman and financing officer are top notch! I will buy my next car from Dane Sinclair!

MaryK

Oct 7, 2016

I purchased a brand new 2014 Focus and started having problems at 15,000 miles. I was told that, although there was no recall, there was a known defect with the clutch in the automatic transmission. I took my car in three times - the first I was told the problem wasn't bad enough, come back when it got worse - to have the clutch replaced. At 12000, the front right ball joint went bad. Everything from the initial purchase until the day I traded it in for a Chevrolet on 10/01/2016 made me swear I will never go back to this dealership.

Dewayne M Crannick

Sep 23, 2016

Had a wonderful buying experience from Dave Sinclair Ford. Process was smooth from start to finish and I am very pleased with my new truck. Great people to deal with.

Unsatisfiedcustomer

Sep 17, 2016

We bought a car from this dealership in August. We decided the day before that we will finish closing the deal on the car the next day so to have all the paperwork ready. We then got there and it took 3-4 hours. And our salesman increase the price of our car last minute by $750. We made it very clear that we were unhappy customers and that we would not be sending family or friends here nor returning for another purchase, but they would not honor their original price. They then failed to send us the title in the mail which they said would be to us within a week or two. Apparently they didn't have me sign something that was necessary. So I had to drive an hour back to sign something. Also they were saying that I didn't submit my paperwork for a rebate. However I had proof of emailing it to our salesman on the night of the sale. This dealership seems very on organized and they do not stick to their original word.

Judith J Schall

Sep 13, 2016

As a female, I wanted a used car but my husband was busy. I was a little worried that I would have a more difficult time without him but my experience was great. They spent a lot of time with me, took me all over the lot, showed me everything I wanted to see. I was under no pressure, I found a great SUV, the whole sales process was relaxed and my husband was very happy with my purchase. I highly recommend this car dealer. Maybe I will do all our vehicle purchases from now on.

CSC

Sep 9, 2016

Find another dealership. A vehicle purchase is a major decision and should not be based on the car/truck only. Of equal or greater importance, should be the dealership's customer service and relationship management. This dealer fails on service and commitment. "If it's not right, we will make it right...." you know the rest. They don't abide by their own slogan. There are plenty of options to find your next Ford. Please read this review and choose wisely.

Gloria High

Sep 6, 2016

Came in for routine maintenance. Was able to make an appointment on line, which I liked. When I went in, I was helped right away and told about how long it would take for the work I needed done. The waiting area was comfortable with tv, magazines, and free coffee. My car was ready right when they said it would be. This dealership seems very organized; they are always courteous and professional.

Mike

Aug 30, 2016

Excellent from start to finish. Great people, felt comfortable and satisfied with them.

Jalal Alshati

Aug 27, 2016

It was the worst experience at a dealership I ever had. overall think twice before you buy from them.

liqa1975

Aug 27, 2016

It was the worst experience at a dealership I ever had. Awful service both Marty Shoemaker and Tom Biermann. if you think to buy a car from these people well you need to think twice

KJ

Aug 26, 2016

Overall very pleased, however my auto clutch has been replaced twice in a 9 months span in the year that I have owned in.

Rachel

Aug 22, 2016

Great experience all the way around. I even get my oil changes there instead of Valvoline which was where I had always gone before.

Mark Bommarito

Aug 5, 2016

I've been a New Car Tech for a large rental company for 30+ years and the quality of the used car Dave Siclair's buyer purchased was spot on perfect. Combine that with the complete information and service provided by my salesmen Scott Braun and Jon Warner and it was an easy decision to buy the vehicle. After owning the car for two weeks and can honestly say it was a great buy and a great experience. Thanks guys, the deal was perfect in every way.Mark Bommarito

Albert

Aug 4, 2016

Had my brakes replaced at Dave Sinclair Ford. They did an excellent job. Staff was friendly and the job was done in a reasonable time period.

Todd

Jul 29, 2016

Just purchased 2017 Explorer Platinum. They didn't have in inventory because of the color I wanted and there just isn't a lot out there yet. They took care of it, quick and easy - fair trade and ordered the new ride for me. Would recommend easily to friends and do... they sell a lot of cars and trucks and have a great reputation for standing behind they're word and vehicles.

Dissappointed

Jun 30, 2016

Drove 2 1/2 hours with the understanding a loan could get approved in the evening. After three hours no one was there to approve the loan and we were told we had to put a deposit to hold the car. Today 3days later (only had to hold for 2 more days) they told me they will no longer hold the car because we might sell our vehicle outright and that voids deal. This is bad business it was in our best interest to sell our vehicle out right and they pull the deal out from under us. Terrible terrible terrible business!!!!!!

Don

Jun 25, 2016

I had bought 15 new F-150 trucks from Dave Sinclair, Went to buy a 2016 Was told the best deal, even though I was a good repeat customer,,I didn't like the offer,,I went to Sunset Ford,,Got the same truck for $1000.00 less plus a spray in bed liner & a lifetime power train warranty !!,,,I will never go back to Sinclair !!!

sixshooter_45

May 18, 2016

Tried to get an OTD price for my Vehicle and they refused. They told me to go find the best price I could find and that they would beat it by $1,000.00 They also wanted to profit a minimum of $4,500.00 on my trade in. I have purchased my last four vehicles form them but ever since John left and James took over it's terrible up there. The rudest sales people ever, some even dissed the current management.Wow, I couldn't leave fast enough! Folks anyone who won't give you a an OTD, (out the door) price are NOT competitive and have something to hide.They made a mistake by taking my Build sheet and writing on it, I reached out a grabbed it before I left since it was mine. and they had written on it "We could sell for 36 -37" and they only offered me $31,500.00 but still refused to give me an OTD price to purchase a new vehicle, unbelievable.One salesperson grabbed the paper work out of the Sales Managers hand and said this is family give it to me as he was part of the Sinclair clan, I felt so sorry for Sales Manager as you could see the how bad he felt. Folks, beware this is NOT the place Dave worked so hard to make what use to be a great Dealership, unfortunately it has fallen way down the scale. There are other Dealerships out there that will treat you properly.Dave is rolling over in his grave to be sure!I had told them that I wasn't interested in playing any games but that is exactly what they did.Stay away! You've been informed!

Carguystl

May 12, 2016

Bought vehicle in February of 2016 and 3 months later had multiple problems. I will never go back to dealership because they blew me off and were not concerned with helping me. Every employee I have interacted with has been rude and unprofessional. I would not recommend anyone to Dave Sinclair dealership.

Caroline

May 10, 2016

Wanted to purchase a used Escape. Quantity is definitely the name of the game here, but be warned about QUALITY. Lots of cars from which to choose. We settled on a 2014 Escape and took it to our mechanic for an inspection before negotiating price. Mechanic advised that the car was very rusted for its age and would not advise purchasing it. Back we went and asked to see cars that they knew would be clean. We picked out a second 2014 Escape and took it to the mechanic. This time the car had serious safety issues including a slash in the tire with cord showing, plus two nails in the same tire, a leaking drive axle (which should still be covered under warranty), rusted and pitted rotors and a heat shield that was torn and causing a fire hazard because it was almost touching the exhaust system. We went back to a new salesman (the first passed us off to another guy) and asked to have the safety issues fixed. He went to talk to his manager, then came back and said he needed to help another customer. Twenty minutes later he came to us again and said the service dept was closed and he couldn't get these items checked out tonight, but he would call us in the morning with a response. He added that since we found all these things wrong with it, they would probably not be able to sell it for the price that was listed but would have to raise the price to cover the repairs. Never heard from him again. If they legitimately missed these items when they bought the car from auction and then put it on their lot, they have some serious quality control problems in their service department. If they did know of these issues, but tried to sell the car anyway, they have some serious safety and morality issues. We were purchasing this car for brand new drivers to use. Scary to think they could have been on the road with this vehicle. DO NOT BUY A USED CAR FROM DAVE SINCLAIR WITHOUT HAVING IT INSPECTED BY AN INDEPENDENT MECHANIC!

Rachel F

May 8, 2016

Everyone was kind, courteous and friendly... just as happy for me as I was for myself... could not have asked for a better experience. First brand new car purchase and we will be coming back for another purchase in the hopefully near future.

Melissa Chadbourne

May 7, 2016

Service is fine. Sometimes you have to wait for someone to acknowledge your arrival.

Stan S

May 4, 2016

bought totally on-line, never saw the truck before I arrived. Staff was friendly and sold for the price agreed to minus some add-ons on the truck that had not been disclosed before I arrived. Staff worked with me and in the end got the best value around.

cymomo

Apr 26, 2016

Wanted to purchase a used Escape. Quantity is definitely the name of the game here, but be warned about QUALITY. Lots of cars from which to choose. We settled on a 2014 Escape and took it to our mechanic for an inspection before negotiating price. Mechanic advised that the car was very rusted for its age and would not advise purchasing it. Back we went and asked to see cars that they knew would be clean. We picked out a second 2014 Escape and took it to the mechanic. This time the car had serious safety issues including a slash in the tire with cord showing, plus two nails in the same tire, a leaking drive axle (which should still be covered under warranty), rusted and pitted rotors and a heat shield that was torn and causing a fire hazard because it was almost touching the exhaust system. We went back to a new salesman (the first passed us off to another guy) and asked to have the safety issues fixed. He went to talk to his manager, then came back and said he needed to help another customer. Twenty minutes later he came to us again and said the service dept was closed and he couldn't get these items checked out tonight, but he would call us in the morning with a response. He added that since we found all these things wrong with it, they would probably not be able to sell it for the price that was listed but would have to raise the price to cover the repairs. Never heard from him again. If they legitimately missed these items when they bought the car from auction and then put it on their lot, they have some serious quality control problems in their service department. If they did know of these issues, but tried to sell the car anyway, they have some serious safety and morality issues. We were purchasing this car for brand new drivers to use. Scary to think they could have been on the road with this vehicle. DO NOT BUY A USED CAR FROM DAVE SINCLAIR WITHOUT HAVING IT INSPECTED BY AN INDEPENDENT MECHANIC!

Lynn Murphy

Apr 9, 2016

I purchased a brand new 2016 Ford Focus. It broke down Saturday prior to Easter, got the car back on Monday and the same week Friday again broke down was refused a rental. They drove my car 455 miles and was without car till Wednesday. Missed work for 3 1/2 days. Did Dave Sinclair do anything to. Compensate me forr the problem..... NO THEY DID NOT. Ford Motor company did after being called by myself to make them aware of the, situation. Dave Sinclair did NOTHING!!!!!! And the. Car is driving hard, radio/cd player skips once in a while. Wow! I bought a brand new car to travel well who would trust the car at this point. Very disappointed at a local and very well k own dealership.

TLA SR

Apr 2, 2016

Had a new backup camera installed on my 2013 Taurus, great job installing it and just love it, should of had it installed when I purchased it!

Nate

Mar 28, 2016

I went Dave Sinclair to purchase a used car. I was there over three hours include having conversation with sales person for 30 minutes. Even he left me without saying anything for thirty minutes. If you love to be an outcast, this place is the perfect for you.

Dennis Faulconer

Mar 25, 2016

I have been going to Sinclair Ford for over 20 years. I am on my 4th car with them. For the last 7 or 8 years Dan Whittley has been my service adviser. Dan have never failed to take full care of my issues.

i982

Mar 24, 2016

you know... in the last week ive dealt with dave sinclair ford on a 2016 mustang which i was mis-quoted a price on which i put a 500 dollar cash deposit on that i tried to get back on 3 seperate occasions the first 2 of which none of the 4 people who could "sign" the check for my refund happened to be at work, then had the trade in value i was quoted on my truck randomly reduced by 1300 dollars, then when looking at a 2016 ford fusion that i was asked to sign paperwork agreeing to a price, which i did, only to have the salesperson disappear then return with a new price that was 2000 dollars higher, and then to top it all off over the last 2 days the used side tried to sell me a 2015 mustang that was already sold. in the last week ive spent at least 8 hours sitting in this dealership only to be jerked around. and like a bill collector ive been called at least twice a day and received multiple emails trying to sell me a sold vehicle. you know the reason i was trying to buy a ford? because they were the only american company not to take bail out money from the government... but now... im really considering a Camaro.

Craig Marton

Mar 22, 2016

In my opinion, this is the best dealership in St. Louis. We've purchased 7 vehicles from Dave Sinclair Ford since we moved to St. Louis 10 years ago. My experience with service has been great - Bruce Naes and the service team take very good care of me, my family and my vehicles. And, Dave Sinclair III has been a pleasure to work with on new car purchases, including the new Expedition Platinum I just bought last month. Thanks Dave Sinclair Ford; Craig M

Karlie

Mar 22, 2016

I had the best service and it was so clean. Everybody was so friendly and kept making sure we were okay.

Anthony Sikora

Mar 21, 2016

Don Kraus is an excellent service advislor, listens to customer, treats customer with respect, (like family). Very professional. Great asset to dealership!!! Dealership does need more, better parking for customers looking to purchase. (Handicap parking) especially.

John Demanuele

Mar 21, 2016

Dave Sinclair has done everything they said they would do...from purchasing a new and used car to service. Always dependable and efficient.

Nick oughton

Mar 21, 2016

Bruce has always been an outstanding representative for the dealership. He always goes above and beyond when it comes to my vehicle and myself. Couldn't ask for a better experience.

Laura Bodway

Mar 19, 2016

great place to buy and service a vehicle. I have been going to Dave Sinclair for many years. I have never been disappointed. Service department is great.

Allen Bruno

Feb 25, 2016

I toke my 2012 escape to dave sinclair ford with a rear end noise and a problem with sync radio and 4 month's later the rear end noise is still there now i can't get a response to emailALLEN

Mike Hooker

Feb 25, 2016

I made appointment for service, and the service was quick and great.

Toni Hergenroeder

Feb 25, 2016

Been doing business with Dave Sinclair for over 35 years, that must mean there doing something right. My number one guy is Joel L don't ask me to spell it lol there all great people there ?

Natalie828

Feb 23, 2016

I found a 2016 Escape online and contacted the dealership via the Internet. I was made an appointment with Mike Havicon. I arrived on time and we went for a test drive. I tried to engage him in conversation during the test drive, he acted distracted. We got back to the dealership, we sat, he took my information and said he'd be right back. He walked to another office and stood there for at least 10 minutes. I almost left then but thought maybe it was legitimate. He finally came back and we talked about the price. He gave me the price without the $2000 "Get Into the New" Trade In incentive. When I questioned him about it, he acted like he wasn't aware of it. This rebate has been offered by Ford since the beginning of the year, how could he not be aware. He was disinterested and acted like I was wasting his time. I left feeling like I had stepped back in time. I will never go to Dave Sinclair again nor will I refer anyone else to them. I purchased a 2016 Escape from Sunset Ford in Waterloo, IL.

Frances A Kirkland

Feb 20, 2016

Always great service with this dealership .great lease

Donna Rosales

Feb 15, 2016

Fast and friendly service I use them for all my car needs

Lynn

Feb 12, 2016

Awesome, I went in to just get an idea of what I wanted to buy. I fell in love with my new 2016 baby.My salesman, Tom Masterson, was not pushy ....very helpful and sold me my car.Thank you and I recommend Dave Sinclair Ford and ask for Tom Masterson.

Kaitlyn M Massey

Feb 8, 2016

The people there are so helpful I walked in told them what I wanted and I walked out with what I wanted .

A. Weaver

Feb 2, 2016

Went for oil change and tire rotation. They got me in and out quickly. Everyone in the David Sinclair Ford service department was friendly and helpful.

Blossom Singer

Feb 1, 2016

my service advisor, Don Kraus was as usual the greatest to work with, he called me every other day to advise where we were at in getting my part & work done. I have purchased cars & trucks from this dealership for more than 25 years, most recent purchased: 2000 Taurus, 2004 Taurus, 2008 Escape, 2012purchased 2013 Escape,etc

Russell LaPlante

Feb 1, 2016

Excelent Will continue to have service work done at Sinclair Ford.

Susan Jeanmougin

Feb 1, 2016

Timely and thorough, experienced no problems. No further comments.

CDriven

Jan 28, 2016

Dave Sinclair Ford is THE place to go in the St Louis area for ANY automotive needs!

Kenneth Mason

Jan 28, 2016

I have been very satisfied with the service and quality of work Dave Sinclair provides, Don , the service technical manager took good care me and truck..thanks. ..

Sdm

Jan 27, 2016

Was there just for an oil change and tire rotation. Appointment was made.

Stephen Ehlers

Jan 25, 2016

check-in a little of a delay, may have been do weather conditions.

Zero

Jan 24, 2016

John Michaels, my salesman, was super-helpful. He helped me find exactly for what I was looking. He works at the Lincoln store next door but can help you. Anyway, they sell all different brands of new and used cars and it's definitely one-stop shopping.

Jim Creswell

Jan 23, 2016

Very pleased with service experience and quality repair.

Karen Johansson

Jan 23, 2016

Service is always superior. Attention to customers is more like attention to a friend.

Steven Stoltz

Jan 21, 2016

Great job and service by staff and service department.

Sherry A Slape

Jan 20, 2016

I recommend Dave Sinclair Ford for the best price on cars anywhere. I walked in wanting a Ford Fusion. JR Willett showed me several cars and help me narrow down the best one based on my needs. My car loving friends were very impressed with the price I got for my used car. I love it!

Gloria Brazell

Jan 19, 2016

Bruce Naes made sure my emissions test and oil change were both done in a timely manner--even though I forgot that I was due for an oil change.

Pat Sr.

Jan 18, 2016

our visit as always was good quick and courteous a piece of mind knowing the work that was done on our escape was done correctly and if it was not you guys would make it good thanks

Peggy Braden

Jan 18, 2016

Your technician was very courteous and prompt in taking care of my car.

Anthony Weber

Jan 16, 2016

I came in with a bit of an emergency. They got me right in and out pretty quickly.

Kenneth Komor

Jan 15, 2016

Had to have Flex inspected for new plates. They said it would be about an hour and that is what it was.

Norma West

Jan 14, 2016

The Service Department staff are very friendly. Matt and Bruce are very knowledgeable and keep me up to date on the services being performed on my vehicle. I wouldn't take my Escape to any other service facility. The service is efficient and problems are solved the first time.

M Davis

Jan 13, 2016

Went in on a busy Saturday but were met promptly by sales person. Very attentive to the purchasing process and ability to supply the vehicle we were looking for.Overall good experience.

William Higgins

Jan 13, 2016

great experience, short wait friendly people, had my f150 oil changed was in and out quickly. i have used Dave Sinclair for 30 years for my trucks and service

Gorana Mabry

Jan 12, 2016

The service advisor we work with at Dave Sinclail is always helpful. We ccan always rest assured our car is being well taken care if with the least possible inconvenience.

Dennis Beard

Jan 11, 2016

Great staff to work with, repair on car was exceptional, service on car was fantastic.

Kimberly A Preiss

Jan 11, 2016

As a repeat customer of Dave Sinclair Ford, I commend the excellent service I always receive.

Mike

Jan 11, 2016

I have always received great service at Dave Sinclair.

LaShaunda Washington

Jan 10, 2016

I came into the South Lindbergh facility with a little doubt but, left has a happy customer. I thought I was going to be there all day but, little to my surprise I was there under 2 hours which I was shocked. The customer service was excellent...everyone greeted us and asked if, anyone was helping me. I'm so happy to have done business with them and would recommend anyone to go there because l, they will have take care of your needs.

Paula Franks-Berry

Jan 10, 2016

I called earlier in the day. Told them what I needed went in and they had everything done and walked out with a new car. Mike Q and Scott B were amazing. I will go back to them a million times over.

Shonna

Jan 10, 2016

JR Willett has worked hard for us on making sure that we get the vehicle that will best suit us. We have purchased our last 3 vehicles from him. We are very satisfied with our transaction from the whole Sinclair team.

Brian Hake

Jan 9, 2016

The experience was wonderful. The decision was made to lease the Fusion and an appointment was set up. The paperwork was ready to go a head of time with as much information filled in that could have been. There was very little if any waiting time through this process. The salesperson was very professional and knowledgable. Going through finance was also a good experience and was over before I knew it. All and all it was a wonderful experience and I would recommend this dealership to others.Thanks to all at Ford that made this happen!!!

Harvey Fritz

Jan 8, 2016

I had the spark plugs changed in my 2008 F-150, A few days later I noticed a fuel odor in the cab. Took it back To Dave Sinclair and they found a spark plug not seated correctly. Repaired it for no charge and everything is good.

Albert Giovando

Jan 7, 2016

Purchased new tires and was completely satisfied with the experience.

Mary Lipic

Jan 6, 2016

Bruce Naes at Dave Sinclair was very helpful when I called to follow up after my service. He went above and beyond.

Robert Xxxxx

Jan 6, 2016

Long time customer, always new cars. This was my first used car purchase for my son. From sales to finance, a professional process.

Stacy Ambrose

Jan 6, 2016

My husband and I purchased a 2014 Ford F-150, the sale from start to finish was a great experience! I would recommend this dealership to my family and friends!

John Heilman

Jan 5, 2016

In for routine oil change.. In and out in less than one hour and had a hot free cup of coffee.

Joseph Rath

Jan 5, 2016

Great waiting area. Comfortable chairs. Refreshments are available.

Jennifer Strobel

Jan 4, 2016

I thought I needed a new tire but they were able to patch it. I didn't realize I was close to an oil change so they changed it which saves me time In the future. Fast and friendly.

Maureen Witthaus

Jan 4, 2016

I had previously had my car at the dealership in Nov for a recall. I had them look at my one tire that had a slow leak in it. They found a nail in the tire and patched it. After a couple of weeks it started with the slow leak again, took it back for them to look at again. They repatched it and everything was explained by a service advisor about where the patch was and that it was possible for it to leak again and then I would probably have to replace the tire. There was no charge for this service.

CarrieAM

Jan 3, 2016

I had my car in for maintenance service. It was done in timely manner. They are always very nice to me.

Cheryl J

Jan 3, 2016

Dave Sinclair is very friendly, customer oriented and they get the job done.

Dennis Biggs

Jan 3, 2016

I have had a good experience at Dave Sinclair Ford. Dan Rosso is an excellent salesmen, honest and helpful and the online appointment book helps improve the service department's workflow. One thing to improve the service department, the layout is a little crowded and it was challenging to tell where to go and who to talk to.

ART MCKEEN

Jan 2, 2016

THE SERVICE DEPT. IS GREAT AND SO WAS THE REPAIR!!

Ford fans

Dec 31, 2015

Service department was prompt to accommodate our needs. Because we only had one driver in the family, and the repair was going to take a half day, they arranged to drop if off the next day. Saving me the problem of getting someone to take us back the next day to pick up the car. Also, when I called by about a concern I had, they immediately responded. Both cars we own we purchased from Sinclair, and when we are in the market, that's where we will go for a new car.

Herp - Biologist

Dec 31, 2015

I brought in my 2012 Ford Escape for its routine check-up. Due to illness, the carhad been in my garage for several weeks. This was noted by the service manager and taken into consideration in the service of my vehicle. The service was done on time and the car is running smoothly.

Bradley L Schmidt

Dec 28, 2015

It quick, simple and easy. Both sales person(JON) and manager (TOMMY) were excellent to work with.

Stephen Bielinski

Dec 28, 2015

I was completely satisfied with the purchase and service department work on my vehicle. I was there to buy out my lease, trade in the previously leased car, and buy a used vehicle. I was very disappointed on the detailing on your used cars. Having owned a dealership in the past, I found it was very important to make these used vehicles look as new as possible. Your vehicles (the two I looked at) where not that clean, in fact i thought they were kind of dirty. I realize someone may have looked at them before me and got them dirty, but whatever, they should be clean. I did not buy either one. My personal suggestion to you is to make sure your used cars are ALWAYS impeccably clean, they are not. It should help your used sales to have clean used cars.

Jason Richman

Dec 27, 2015

First off I live in Utah so buying a new 4X4 truck sight unseen from 1,200 miles away can be a very stressful experience; but Scott Braun made it painless and easy! He treated me like a friend and not a number. He was extremely efficient and professional. He never dropped the ball and was there every step of the way. I highly recommend asking for Scott if you are looking for a new Ford; you will be glad you did. Dave Sinclair III was also great! He was willing to price match and make the deal happen. When I had questions, needed something or just some reassurance Scott and Dave were on it and I always received a quick response.It took me a bit of time to get my other truck sold to finish out the deal but these guys never forgot about me and also did not hound me like most other dealers do. They give you your space and do not use high pressure sales tactics. That is the way business should be done especially when spending tens of thousands of dollars. Nothing pushes me away quicker than being strong-armed into a purchase. You won?t find that with these guys. If I had it to do over again I would not hesitate flying out to Saint Louis again to deal with Dave Sinclair Ford! THESE GUYS ARE THE BEST!!! I just wish my local Utah dealers were this great to deal with!Thanks again Scott and Dave!

Natalie Burton

Dec 26, 2015

Our 3rd row seat became "offtrack" 3 days before xmas an We were leaving for vacation! Bruce got in and fixed perfect, like new! Vacation saved!

Pbyers2034

Dec 25, 2015

Matt my customer service rep got me in and out in a very timely manner

Robert Warren

Dec 25, 2015

My car was serviced and repaired in the time as predicted by the Service writer.

Bryan Mcfarland

Dec 24, 2015

Great overall experience. Service was quick and the customer service was great.

Laura J Lachance

Dec 22, 2015

I purchased a 2016 Ford Escape, my sales person was Bryant Ervin. I have to say this was by far the best auto purchase I've ever had. Bryant was honest, and worked very hard to make the deal go through.

C. B. Harmon

Dec 21, 2015

In and out in a reasonable amount of time for service on a F-350

Joe

Dec 20, 2015

Car was not detailed very well and salesman whom I was set up with was not so great, however the salesman filling in for him when he was first with a customer was wonderful! Though I must say I know it was a super busy day and just before the holidays so in that aspect I totally understand the salesmen issue. The only true concern was the lack of care spent detailing my car, there was soda spilled and dried on the emergency brake. And streaks all over the glass

Zachary Oberfeld

Dec 18, 2015

Very pleased with sales person, friendly and honest. Kevin LaGrand

Earl Harting

Dec 17, 2015

everything was excellent. my service advisor was knowledgeable and very helpful!

Kenneth Sloan

Dec 16, 2015

Had a recall problem on my Explorer. Scheduled appointment and waited for car. Watched tv, my e-mail and news on iPhone. Promp and courteous although very busy.

Susan Huelsmann

Dec 16, 2015

The people at Dave Sinclair Ford on Lindbergh are always very pleasant and professional. When I am there for repairs they are always done in a timely manner and are done correctly.

sjmoore90

Dec 16, 2015

I purchased a certified pre-owned 2014 Ford Fiesta in August 2015. I expected to be purchasing a more reliable car since it was certified and went through all of the extra checks (and cost a bit more). Even though being certified pre-owned guarantees the customer 2 keys, I was informed at the point of purchase that the dealer only had one key. I was informed by Randy Break, my salesman, that he would have another key made for me and delivered to me the following week at the latest. It wasn't. In fact, it took the better part of three months, taking to multiple people and explaining the situation many time to get the key. On top of all of this, I had to take the vehicle in for service three times in the first 8 weeks I owned the car. I found out the CVTransmission which I had specifically asked about during my test drive needed two new clutches (covered by a Ford recall which I was told had been taken care of prior to my buying the car) and it continues to rattle and shake more than any vehicle I've ever driven. Additionally, the cooling fan went out a few weeks after I drove the car off the lot. I had to have my new car towed 30 miles and when I got to the dealership I was reluctantly worked into the service department's busy schedule. This brings me to my overall experience with the Dave Sinclair service department... it was bad. All around. All three times I had to take my vehicle in for service in the first several weeks I owned the car I had to wait at least two days longer to get my car back than I had initially been told. Every time I was informed their service department was way too backed up and behind schedule to have the vehicle done on time. The most recent time (and what will most certainly be the last time) I was there, I waited 30+ minutes after paying my deductible for a tech to bring my car around. I went back in three times to inquire where my vehicle was, each time being told it would be brought right around and that I should be patient. After handing me my keys, the tech expressed surprise that the vehicle had just been sitting back there in the middle of the lot - had I told someone I was waiting for my car? Every interaction I had with Dave Sinclair Ford was a frustrating one. My salesman Randy Break, while a smooth talker and good salesperson, failed to follow through for me after assuring me I'd have no issues with the car or they would make it right. I will say this - the dealership gave me rental cars (per the terms of my warranty) when my vehicle was in for service and on two of my three visits absorbed the cost of my deductible (though I had to call and complain in order for this to happen the second time). Overall, I'm disappointed and disillusioned with Dave Sinclair Ford. They're too big, too busy, and too unconcerned with their customer service for me to ever consider returning for service or purchasing a new car. I also cannot recommend strongly enough that you do NOT purchase a Ford Fiesta. It's cheaply made and prone to transmission issues - go with another maker's subcompact model.

James Moon

Dec 15, 2015

Received the truck in the color and options I wanted, for the price I wanted. Deal done in (1) visit, (1) evening.

Krystal Green

Dec 15, 2015

Great story..allowed me to pay over phone since the tires were a christmas present for a family member.

Amy

Dec 13, 2015

I was extremely satisfied and we are loving our new vehicle!

Lynn Stumpf

Dec 13, 2015

Dealt with Michael Johnson. Very easy experience. Went in planning on " looking" came out with an excellent deal and a sweet car.

Joyce B

Dec 11, 2015

We purchased a 2014 Ford Escape and was treated quickly and efficiently. They knew what we wanted in a vehicle and helped us get the financing we needed.

Sharon Schmidt

Dec 11, 2015

Repaired seal in left rear wheel. At first I thought they took too long, but after reading what they did I realized they were being thorough and I like thorough better than fast. The test drove the van after the repair which I don't think many dealers do anymore. I will not hesitate to use them again.

Robert Temper

Dec 10, 2015

Got oil changed and tires rotated. Shift indicator had message tht it was not in park to turn engine off. Didn't have part to fix it so they ordered part and gave me a loaner rental car to drive.

Beth Villani

Dec 7, 2015

Great customer service and fast turn around time! they also have a nice waiting area for customer.

Rhonda Radil

Dec 7, 2015

Best person there is Bruce Naes in repairs.He gets us in and out fast. Explains if furtherwork needs to be done.

Diane Gross

Dec 6, 2015

My service experience is always good and they really work with me so that I do not have to wait long and that is appreciated since I work and take care of my granddaughter. Thank you Bruce

Gary

Dec 5, 2015

2013 Fusion had recalls done they got my car done in less time than I was told they were fast and friendly.

Michael Lehman

Dec 5, 2015

Fast service and very friendly people at Dave Sinclair Ford in St. Louis.

Katie D

Jul 21, 2015

They were very helpful when buying my first car. They fixed everything I wanted and worked with me to achieve the price I needed.

Brent

Jul 18, 2015

So my daughter bought her first car from Dave Sinclair Ford. A used 2008 Mazda 6. She doesn't make a lot of money but was proud to be able to afford a used car. Not only did she buy the car but purchased a 4 year warranty for $2400 as well. After a month, and about 300 miles, the car would not start. My daughter had it towed to the dealership and said it should be ready next week. When we inquired about a rental car, they said hold on and then told us they were going to quickly check the battery. Sure enough it was the battery and they said it was not covered under warranty. I figured as much. However, after one month, they should cover the cost of the battery. Their slogan is "If it's not right, we'll make it right for free". That's BS. They said they would do it for 1/2 price. I said no, A multi-million dollar company can cover a battery that we had for a month. Dave Sinclair Jr (I believe) came out and I told him the same thing. They should be replacing the battery at no charge. He would not budge from 50%. I immediately pressed send on my negative review of the dealership on Facebook and that upset him so he said now he would not cover any of the battery. That's fine, I bought the battery for my daughter and paid full price somewhere else (Dave Sinclair will not get anymore of my money), walked through the service department and installed it, drove the car off the lot and will never visit or buy from them again. While buying the new battery, I made sure everyone inside the Auto Part store heard my story. Their slogan should be "If it ain't right, we might make it right for 50%". Made your dad proud today Jr.

Dennis R Beard

Jul 16, 2015

Thorough and professional work, as always. Email reminders are very helpful.

Delores S Brown

Jul 15, 2015

Fast, efficient and professional Customer Service. Thank you.

Jo Ann Hyatt

Jul 15, 2015

Recall on car. Excellent service. Treat customers with respect.

William P Street

Jul 15, 2015

Mike kept me informed daily on progress of repair. My problem was intermittent so everyone tried to get it to happen again. Recall repair was preformed before I had even gotten a notice. Special attention was paid to my car and I thank Mike for making that happen. I see to the needs of my 90 year old mother in law so I need my car in excellent condition. Thanks Mike for taking that extra effort to solve my repair issue.

Martha Collins

Jul 14, 2015

very pleasant and great coffeeIt is always a pleasure doing business withDave Sinclair Ford.

Michelle Fabanich

Jul 12, 2015

Always great! Love Bruce and he always makes sure that my vehicle is right.

Maureen V Witthaus

Jul 10, 2015

My experience was great! Matt H. was extremely helpful with the issue I was having with the air conditioning having me explain what was going on while he was sitting with me in the car. The service technician was also helpful explaining the air conditioning while sitting in the car with me, I feel this went beyond the usual service and was very pleased with my visit.`

MHutch

Jul 10, 2015

My first scheduled maintenance on a new car. Service department is always crowded and busy, but they get the job done with a smile.

TLA57

Jul 10, 2015

Went in for a oil change and they were fast and courteous! Thanks Dave's Family!

Babette

Jul 9, 2015

Purchased our 2008 Chrysler Town and Country from Dave Sinclair in 2013. Service is beyond excellent! Everyone there is great to work with. So very glad we purchased from them.

Clinton A Moebes

Jul 9, 2015

It was a pleasure beginning to endThe salesperson was informative and knowledgable

South Side Machine Works, Inc.

Jul 8, 2015

I dropped off our work van on the Thursday before the 4th of July. Talk about busy! My service advisor, Patrick, explained how busy they were and made me aware that it may be Monday before the van would be looked at. Timing was not a huge issue for me at that time.While checking messages on my phone Friday evening, I noticed Patrick had called with an update on the status of the repair. Needless to say I was quite impressed with the effort Patrick made to complete this job. I spoke with Patrick on Monday morning and approved the repair. Patrick called me on Tuesday morning and told me the repair was complete. I drove our company pickup truck to Dave Sinclair to pick up the van, met with Patrick and requested repairs on the pickup truck, and drove the van back to the office. The customer service was outstanding and the pricing was fair. We will continue to use Dave Sinclair for all of our service needs.

Jordan Sheraden

Jul 6, 2015

I was looking for a new F150 and drove 2.5 hours to Dave Sinclair's for the right truck for the right price. Randy Graves was our salesman and was very respectful throughout the process. Everyone was friendly and not pushy or forward. They made the car buying process as enjoyable as possible which was much appreciated. I wouldn't hesitate to recommend the this dealership to my family and friends even though it is out of state.

William C Kekeris

Jul 5, 2015

Everyone was wonderful. Service dept was more than helpful as was the body shop.I had to use both and theywere very accomidating and helpful

MARK SCHOPP

Jul 3, 2015

Had to go on vacation. Couldn,the wait. Checked my vehicle out without delay!

Donald B Figler

Jul 2, 2015

Service was done to my satisfaction in a timely matter. Enjoy looking over the new cars on the showroom floor.

Jeffrey M Krumm

Jul 2, 2015

My family has been purchasing vehicles from Dave Sinclair for 3 generations. I take great pride in saying that. D.S. sets the standard for customer service. They are upfront and honest on every level. I currently recommend Dave Sinclair to friends/neighbors, and will continue to recommend them.

James R Conners

Jul 1, 2015

No waiting to get checked in,Waiting room was cleanCoffee was hotTime for completion was one hour.Satisfaction level was HIGH

Joe B.

Jun 30, 2015

Rob S. was a great help in the purchase of our new F-150...very knowledgeable and respectful of all our questions, etc. Great overall experience.

Robert Haller

Jun 30, 2015

Don Knaus helped me solve my car trouble quickly and very professionally. I highly suggest calling him direct if possible. Wonderful, caring person.

Shane Davis

Jun 30, 2015

It was great service & people. Waiting room is big and spacious, employees are helpful.

Inc Gilliam Properties

Jun 29, 2015

Always a pleasure to visit Dave Sinclair Ford. Great people, great service.

Kenneth E Komor

Jun 27, 2015

The 5000 mile oil change, tire rotation and general checkup went well and was done rather quickly.

Richard L Madden

Jun 26, 2015

I will return if the good lord allows me to do so.

Mary Beth Becker

Jun 25, 2015

We bought a 2015 FORD EDGE TITANIUM?.We went to Dave Sinclair FORD, because our son, bought a FORD EXPLORER SPORT from them. He told us how quick and helpful his buying experience was. His brother in-law then went and bought a new FORD truck from them and also was very satisfied with his experience. Another one of our sons had also bought a truck from Dave Sinclair GMC, he too was very satisfied with dealing with the Sinclair dealership. I always remember Dave Sinclair TV commercials, if it is not right he will make it right!

Angelo J Parisi

Jun 23, 2015

Needed regular service. Oil Change/ tire rotation. Scheduling service visit was easy. In/out in 1 hour!

Martin W. Sauer

Jun 23, 2015

Everyone was very helpful and professional. Have done business there for a couple of decades now.

Tmccarthy

Jun 22, 2015

We purchased a 2015 Ford Escape from Dave Sinclair Ford in January 2015. It is now June, and 5200 miles later we could not be happier. They treated us great throughout the buying process, from test drive through financing and then out the door. The salesman treated us fairly and respectfully. The finance people made the deal possible. The owner even took time to thank us for the purchase. The Escape runs great. It is the quietest vehicle I have owned. It gets very good mileage. Very please with Dave Sinclair Ford and the 2015 Ford Escape.This is the fourth car we have purchased or leased from Dave Sinclair Ford. It will not be my last.

Carol Marie Hemish

Jun 21, 2015

The last time I sent a comment I suggested that the employees not respond to customers sitting in the waiting area as if we were bugs on the wall. The workers greet one another warmly, almost as if they are having fun, but they do not respond to customers in any way that says, "We're glad you chose Dave Sinclair Ford."It is always good to be recognized, even if I am just waiting for the car service to be completed.

Frank Stubits Jr

Jun 17, 2015

Called for an appointment and had to wait for two days to get an appointment. But after delivering the auto the night before the 9:30 Am appointment the auto was done withing two hours . Great service and will try out the repair job of the water pump replacement Thanks for the good service.

Gloria A Reilly

Jun 17, 2015

The service department was very helpful and efficient. Very happy with my experience yesterday. They even had my car parked inside out of the pouring rain for me. How considerate!

Spencer P Allen

Jun 16, 2015

Needed an emergency set of new tires, speed in without an appointment and they got me right in.

Lloyd Miller

Jun 12, 2015

Scheduled my vehicle and dropped it off that same evening. It was ready the next day. The service department checked past maintenance and saved me from spending dollars on work that was not needed. They are always accommodating and courteous.

William J Tilford

Jun 12, 2015

Craig was my service rep. Sorry, forgot his last name. (He had white hair). He was very helpful to me, while selecting tires. Also, he was professional and pleasant to deal with. I was at the dealership for 3 hours, but I had a lot of work done. There could have been more attention given to the coffee makers.

Betty Organ

Jun 11, 2015

Service was very professional and timely. Good experience.

Dorothy A Erbs

Jun 10, 2015

Temperature of the waiting area was comfortable and I got 6 more rows done on the baby blanket that I am crocheting.

Tesey Roman

Jun 10, 2015

Always great service at Dave Sinclair Ford. My husband and I both have Ford Escapes that we purchased from Dave Sinclair Ford and we love them!! We always take our vehicles back there for any type of service or maintenance.

Arun

Jun 9, 2015

I went to Dave Sinclair Ford with thoughts in mind whether I need to buy a Ford Escape or go for some other vehicle. But the sales experience was really warm and I was convinced to go for a ford escape in less than 2 hours. I took the vehicle home in my next visit. Even though I interacted with 3-4 dealers before car purchase this time, I found Dave Sinclair Ford to be very friendly and professional. Thanks for your wonderful reference.

Bettye S Dohack

Jun 9, 2015

I was very happy with all the personnel that I had business with from my salesman Randy Graves and service dept person Craig Mueller They both made sure everything needed on my car was done and in a timely manner Very impressed with experience and hope it continues if and when I need them for any problems concerning my 2010 Impala

Gregory Chasteen

Jun 8, 2015

everything was great from sales to the credit department

E Joseph Adams

Jun 4, 2015

Service was beyond my expectations, made sure everything was to my satisfaction, priced right and very friendly. Have bought several cars here as well as use of there service

Larry F.

Jun 4, 2015

First and foremost, I would like to Thank my Sales & Leasing Associate BRYANT ERVIN. This excellent transaction would not have occurred without him! I tend to keep my vehicles until they are ready to die just because I dislike the New Car Buying experience that much. Bryant was helpful without being pushy or high pressure. He answered all my questions with honesty and integrity. All the staff I came into contact with were friendly and helpful, NOT a hint of high pressure sales tactics. On the vehicle I purchased, the Web Site price was indeed the starting point for negotiations. After all was said and done, Bryant was able to beat my target price, I was extremely pleased. This is a very recent purchase, so I cannot comment on Service and Support after the sale just yet. But, if the buying experience is any indication, I feel confident that that experience will be just as pleasant. I would definitely recommend Dave Sinclair Ford to family and friends!

Sarah Dunn

Jun 3, 2015

Dave. Sinclair is great , patient and easy to deal with , will be back for my next car.

Eugenia G Blanton

Jun 2, 2015

My dad is the one that took my car in for an oil change. According to him, everything was a great experience. No problems nor hassles.

E. Gene Ott

Jun 1, 2015

I had a unique situation and really needed someone to listen, understand and walk me through my options. They did, they were thorough on everything, in and out in about 4 hours, not bad on a busy day for them. Thank you Megan.

Laura L Leslie

May 25, 2015

Dave Sinclair Ford did a fantastic job finding the exact car I wanted at a great price. The whole buying process was fast and easy.

Beckyssmile

May 23, 2015

Bruce is very patient and a gentle personality. We did our homework and shopped around on enter net for a month Ina 100 mile radius. The Escape we bought was by far the best price around.

Shelia Glenn

May 23, 2015

From Michael Baugh to Dan W two employees that are very helpful.

Barbara Whealen

May 22, 2015

I appreciate the honest good will from all the workers. My only snag was that no one realized I was waiting for my car to be brought up for about 30 minutes - another car blocked my vision - but I had brought a good book that I got to finish. My person (Dan) was apologetic. I like the pleasant atmosphere in the service area - I didn't hear anyone complaining about their jobs! As a relatively new widow who didn't have to take care of car chores before, I really appreciate the help I receive.

James M Schibig

May 22, 2015

Our sales person,Joe Palumbo made our buying experience an extremely enjoyable.Vey honest and upfront.He took the time to answer all our questions and concerns.He left no stone unturned in his explanations.He found the exact car we were looking for and made the whole buying experience a very positive experience. I would definitely buy another Ford product with Sinclair Ford and do it with Joe Palumbo.I would also highly recommend him to family and friends.I would also like to compliment Justin Fuller.he took us through the finance procedures.He also was very honest,organized and thorough. The whole buying process of our new Ford Escape was a very positive experience.

Amy Sims

May 18, 2015

I am so thrilled with the tire warranty I purchased when I bought my new fusion. And the fact that dave honors it and repairs my tire is outstanding. I always recommend Sinclair for this reason

Sharon Bizelli

May 14, 2015

Came in late after noon with a tire going flat and was helped right away. Thanks to your staff...

Daniel McCrillis "Go Cards"

May 13, 2015

Craig found the door latch problem replaced what needed to be fixed. Everything was covered under warranty. They cleaned the car and did more than I expected. Very Happy.

Deb Silhavy

May 13, 2015

The ABS indicator light came on and I called Tom Bedbury at Dave Sinclair and was able to get my car in and fixed in one day. I am very happy with the service I have received on my Escape. Everyone is helpful, friendly and professional. Will explain what is wrong with your car and will have it fixed and then explain what was done. Tom Bedbury is great to work with as was Michael Jacober the service advisor. I highly recommend the service department at Dave Sinclair Ford.

gary

May 12, 2015

in for service. I waited and the car was done in about 1 1/2 hours which is what I was told

MLC

May 12, 2015

Great Service. Oil change turnaround was great. I think you should always offer the complimentary as part of the service. It is a little conjested to park.

Sue

May 10, 2015

I was promptly greated. I was kept informed during the process. I was in and out timely. Waiting room is comfortable. Great service. I'd recommend to anyone.

Nutmeg

May 5, 2015

I searched online for a Ford Flex. They had a used model that I came down to look at. It was a perfect fit for me and my budget. I was in and out in under three hours. It was the fastest car buying experience, I have ever encountered. I also had two gentlemen, 1 a floor manager and 2 a second salesman welcome me and also thanked me for coming in and giving them my business. Dave Sinclair hands down has the best team of employees.

SharonM

May 5, 2015

I had a small scratch on my car, and everyone in your auto repair dept. was very helpful. They were great about keeping me informed, and helped with the return of the rental car.

Football Fan

May 4, 2015

The service guys are amazing and always treat us like family! The service they provide is always top notch and perfect, which gives me peace of mind while driving. Love Fords! Facility is really packed and seating in waiting area is crowded and have to stand sometimes, a very busy place!

John d.

May 4, 2015

The service was great. All repairs completed on time and St the price anticipated. Dave Sinclair is an excellent dealership. Only the highest quality work and highest quality people.

Mike

May 4, 2015

From strat to finish as always outstanding, the service tech was attentive , pleasant to deal with and it showed that he had pride in his positon and responsibilitys. I can always count on Dave Sinclair to be fair and attentive to my needs.

Craig

May 1, 2015

We recently purchased a new 2015 Ford Fusion at Dave Sinclair Ford. We were so happy with the car, we bought another one a month later for our oldest daughter. Both times we dealt with JR, who was great to work with. We have been loyal Dave Sinclair customers for several years, having also bought an F150, an Edge and a Focus during that time. Every time they have treated us right and we keep going back. We like Ford vehicles and we prefer to deal with Sinclair Ford.

Denny

May 1, 2015

I take both of my vehicles to Dave Sinclair Ford to be serviced and couldn't be happier. I have had the pleasure of buying six vehicles over the years and truly enjoy purchasing and having them serviced by such a friendly and capable staff. Thanks!

Vicki - Oakville

May 1, 2015

Jake Thompson made this the Best car buying experience I've ever experienced!! He was so patient, took ALL the time I needed to answer questions, show me the gadgets and work within my budget. I couldn't be happier with my 2015 Escape. Justin, who did the final paper work was also super nice. The entire experience was just right!! I recommend Jake highly. ? ?Thanks for everything!!

David Friedman

Apr 27, 2015

Took our 2015 Explorer for repair on body work and they did a wonderful job. Looks like nothing was ever wrong.

Mary Sue

Apr 27, 2015

The only place we buy our cars and maintenance. No other dealer comes close.

Stephen H. Ehlers

Apr 25, 2015

It will take time to know the quality of repairs. Not happy about oil change, my truck requires 5W30 oil dealer installed 5W20; not sure of the importance of this error.

Tom t.c.

Apr 25, 2015

I took my Nissan 350z to have a saftey check up. It was done in less than a half an hour!!!

Amanda Gooch

Apr 23, 2015

I have had great service at David Sinclair. They always work on my car in a timely matter and I get to go to the mall near by while they do it. They are very friendly and professional.

Joan Klein

Apr 23, 2015

The service was fast and friendly. I would definitely recommend it.

Jody

Apr 22, 2015

The repairs were a lengthy process, but throughout I was kept up to date with the progress and everyone was extremely nice. Thanks to Bruce and EVERYONE who helped.

No

Apr 22, 2015

Ok appoint easy to make on line. Car ready when told it would be. No high pressure to have more done than what I asked for

Jeremy

Apr 21, 2015

Randy the salesman at Dave Sinclair Ford is amazing. He went above and beyond to ensure I was getting the right vehicle at s great price, no pressure whatsoever.Very happy with the car and service provided.

Shanita Whalen

Apr 21, 2015

Great Customer Service, everyone was friendly good experience.

George

Apr 20, 2015

Whether I'm purchasing a vehicle or getting one of my vehicle serviced I'm always impressed by how Dave Sinclair Ford puts there customers first

GeorgeAfton

Apr 20, 2015

Every one treated me with respect and the job was well done .

Steve E

Apr 20, 2015

I went to Dave Sinclair to replace a car I had purchased from them 5 1/2 years ago. They were very helpful to give me the car I wanted and I was able to get a very good deal on it. I would recommend them to anyone.

Stevec

Apr 20, 2015

I was looking for a new car for my wife and had already purchased a truck last year and liked the dealer

jaypea

Apr 19, 2015

i dropped my Mustang off for it's oil change and as always, the service dept was great, they have a real person answering the phone, and my salesman stopped and asked it everything was ok and if i wanted to look at a 2015 Mustang. the oil change and maintenance check points went well, and as a bonus they vacuumed and washed my car, a nice touch that was unexpected. Sinclair has been my dealer for 10 years and they are very very good dealership.

charles meagher

Apr 17, 2015

very pleasant, and fast service would use this dealer again and recommend to all my friends and family.

JoAnn S.

Apr 17, 2015

I have taken my 2012 Focus in for an oil change and regular maintenance, as well as for problems with the transmission, yet again. I have taken my car in a number of times for this same issue as there seems to be a flaw in the design of the transmission on this model of the Focus. Each time an adjustment was made on the transmission. However, this time, It was determined that the clutch does indeed need to be replaced. I was very pleased to know that this will finally be done, even after hearing that it will take a month to get the parts in. Aside from the transmission issues I've experienced, I have had no other problems with my car and do like my car. The Dave Sinclair Ford service department staff has always been very knowledgeable and pleasant in advising me as of the issues with the transmission and also explaining other regular maintenance performed on my car. The service writers have wonderful customer service which, in my opinion, is important in dealing customers who have had issues such as mine, which has been frustrating since owning my car for almost three years.

James Wisnewski

Apr 16, 2015

Our service rep was great! But your sales rep that sold us the car was like talking to rock and did not know anything about car I guess the domer you are you get promoted to a manager!

Marda

Apr 16, 2015

I would not go anywhere else for service to my vehicle. Everyone is courteous and helpful. I believe the service man was Daniel Whittley and he was very nice.I will continue to come to Dave Sinclair. In face I was so impressed when we bought my 2012 Escort (brand new), my son bought a new car there the next year!

Craig

Apr 13, 2015

I was shopping for a new/used Ford Escape. I decided to check out Dave Sinclair Ford. The salesman went the extra mile to make sure I understood the price difference from the used to new model. At that point we decided to purchase new. The process went very quickly and I was not pressured to purchase the extras.Great dealer to do business with.

Ken From Oakville

Apr 13, 2015

This dealer is on time with appointments, courteous and thorough in working on our vehicles. Very friendly environment when we are there to have our cars looked at and worked on.

Denise Osborne

Apr 12, 2015

Staff was very helpful from beginning to end of process. My car looks great, couldn't notice that it was in an accident. I always get my cars from Dave Sinclair's and always was satisfied.

Jamie Wilhelmy

Apr 10, 2015

I had a 40,000 mile check-up. Tire rotation, Oil change, etc. Watched some tv while waiting and did a little reading. It was enjoyable and fast!

Abbrewer86

Apr 7, 2015

Have bought many cars from Dave Sinclair and as always a great experience. Salesman Bob Spicer and finance man Se Bom Kim were bought wonderful to deal with. Will buy from them again.

Dgrojean

Apr 7, 2015

I went in to simply look for a car with no intention of buying. The sales person could not have been easier to deal with. I drove off with a 2015 Ford Explorer for less than I anticipated and received more for my trade that was expecting.

Charlie Holland

Apr 6, 2015

I needed my transmission fluid changed, antifreeze changed and power steering fluid changed. I had an 8:00 AM appointment. My car was take almost immediately and two hours later it was done. Very good service time. I also talked with the service tech and he was very friendly and told me exactly what he was doing.

Lisa

Apr 6, 2015

Our dealer, Randy Graves, respected our time and was very honest with us. He really wanted us to get the car we wanted for the price we could afford. We are several time repeat customers.

Happy Escape owner!

Apr 3, 2015

Appointment time was just as scheduled. Service done quickly and report was thorough with advice for next time in.

F150 fan

Apr 2, 2015

Randy and the entire Dave Sinclair staff were friendly and great to work with. Hassle free experience!

Tom

Apr 1, 2015

Came in for recalls - got everything done in one day and on time!

Erin Looney

Mar 31, 2015

Even though I did not buy my Ford Fusion from Dave Sinclair, they have been my go to for service. The drop off system has been a life saver for me working crazy long hours and still getting same day service. Dave Sinclair Ford has provided quality service with superior customer service that I have not been able to find anywhere else.

N/A

Mar 30, 2015

The salesman, Harry, was friendly, knowledgeable, and extremely helpful with my car buying experience. I felt no pressure to buy quickly and all of my questions were answered. His knowledge of the vehicle's mechanical performance was impressive. I would recommend Harry to anyone in the market for a Ford vehicle.I felt some condescension from the floor manager during my buying experience. He offered to throw in 'add-ons' which, many (if not all) dealerships, would consider standard upon purchase (e.g. 2 sets of keys, wash/detailed, etc). I would not be a repeat customer if I had to work with him again.

Andrea Sponder

Mar 26, 2015

The sales man was vey accommodating and worked hard to make me a happy customer...and I can be difficult. He did a good job! Thanks Greg Brown! I am loving my Stang!

Diana & Dave

Mar 26, 2015

We've purchased several cars from Dave Sinclair and feel they treat you great and are very honest.

Ford Focus-er

Mar 25, 2015

It was a bit of an interesting experience, the sale person appeared to do all possible to meet my budget, however after being drawn into liking the car and signing a few papers my budgeted price shot out of scope. They said they could include sales tax in the financing however this was not the case.

Ralph Littleton

Mar 24, 2015

The waiting room for serviced cars is getting smaller.

Sean Elliot

Mar 24, 2015

I had my wife's car in for work and the staff could not be more friendly and helpful. I usually go some place else for simple items but it occurs to me that nothing is simple on todays cars. I will always go back to Sinclair Ford for whatever I need because I know my car or truck will be repaired correctly and safely so I don't have to worry taking my family somewhere.

Jim Sparling

Mar 23, 2015

Bruce Naes the service writer makes me feel like he's my own personnel consigliere. He greets me by name and really listens to what my needs are. I've purchased my last 2 vehicles from Sinclair, and will continue to do so because of their exceptional service all the way around. There are closer Ford/Lincoln dealers to where I live, but they can't beat Sinclair.

Fords all of my life

Mar 22, 2015

Took my 2014 Focus in for the 1st oil change - The gentlemen gave me the whole package plus tire rotation for $10. This was great

J Lynch

Mar 20, 2015

Craig gave exceptional service and thoroughly explored every opportunity to solve my problems.

JB

Mar 20, 2015

Dave Sinclair ford has ALWAYS been the best place to take my car to and to buy a car from. Their staff is the best and they go above and beyond to keep you coming back. Awesome place to do business!!!

MaryB

Mar 19, 2015

Thorough 20,000 mi. check. Car was returned nice and clean!

Rebecca Steckler

Mar 19, 2015

Had a wonderful experience. Our salesman respected our price range and that we were trying to get as much bang for our buck as we could. Bought a certified used 2014 Ford C-Max Hybrid and we love it.

Amanda Alonzo

Mar 18, 2015

They only had my car for a week and a half after my accident and it looks and smells like new again :). They were more than helpful every time I called. I would definitely recommend them to my friends and family.

James Rice

Mar 16, 2015

As always I was very pleased with the service and attitude.

Diane Kovac

Mar 15, 2015

Very prompt and easy service. Coordinated effort through the car buying process. Had many models from which to choose.

G not a sportsfan

Mar 12, 2015

It was pouring when I dropped off the car. The ink on the envelope bled all over. I was drenched. You need an awning. The girl in charge of tinting did not give my keys to whoever brought up my car when I picked it up after work. She was not answering her phone when Bruce tried to call her. The interior of the showroom/waiting area is really getting shabby. Dave Sr. would never allow that.I always leave my lights on auto. I did not realize that auto was turned off. Please return settings to where customer has them.Thank God for Bruce (Naes). If he had left, I would still be waiting for my keys.

GREG CHASTEEN

Mar 12, 2015

have my car serviced and it went well. was looking at cars in lot but didn`t see many

gregg hulsey

Mar 11, 2015

Megan Sinclair, Scott Braun, Mike Quinney and SeBom Kim are the best. I highly recommend this dealership..

Patrick Finn

Mar 11, 2015

We could not have been more pleased with Adam Wilcox and Terry Landers. Both men were fair, friendly and knew what they were talking about in all of the vehicles that we were interested in. I loved the young lady and Adam taught us about the phone and the goodies on the dash. We bought the Edge and now can't wait ti drive it.

Fr. William j. baier

Mar 9, 2015

Dave Sinclair Ford made it a wonderful experience1

Robert Rocco Cottone

Mar 9, 2015

Very polite and very quick. Brought my car in for servicing. I was in a hurry. They were very accommodating. Reasonably priced. Friendly service.

Disappointed

Mar 8, 2015

One of the worst experiences of my life. My car was there 5 seperate times and they took no ownership what so ever. Do not let them work on your car otherwise it will take almost a year to get it completed.

Pam Holmes

Mar 4, 2015

When I am in the market for a new car I always start at Dave Sinclair. A major part of that decision is the service department. The work done by this department is very efficient and thorough. The service contacts always listen to the problem and are courteous in communicating the results of their work. Great job!

Bob E.

Mar 3, 2015

Show room was changed since I purchased my car last summer it seemed, looked to be in a state of construction, not sure if it is or not but some attention could be given to appearance, otherwise clean.

Gerald

Mar 3, 2015

Dave Sinclair Ford is by far the best dealership I have ever dealt with. They have an excellent staff that is always going out of their way to take care of you. I have never had a bad experience here. You have my business for life!!!!

Barb V.

Mar 2, 2015

I took the car in because of a windshield washer leak and for an oil change. They offered to rotate my tires as well. While I was waiting they told me that my front brakes needed replacement, too, which they took care of. I appreciate how thorough they are and feel that my car is in great shape when I leave the dealership. I am also glad they took care of it all in one visit. The waiting area is comfortable, but a little tight and has a fair amount of traffic. Maybe that is normal for dealership waiting areas.

Stlsus

Mar 2, 2015

We got the feeling from everyone we dealt with,salesman,manager, finance,aftermarket, They wanted our business,and they were working to earn it. It was simple.

Diane F.

Feb 27, 2015

Very curtious and able to complete the service faster than they anticipated.

SandiJean

Feb 27, 2015

Car was returned in beautiful shape! Workers were a delight to work with, by answering questions, etc.

Bob Dierker

Feb 26, 2015

experienced, fast , and friendly. Service was completed and delivered as promised. The service department was prompt and very accommodating.

Mary Monteleone

Feb 26, 2015

Dave Sinclair is the only place we take our cars. Such great people, such great service.

Susan

Feb 26, 2015

Dan in service dept.was courteous and helpful on my last trip for service of my Ford Edge.

Tim R

Feb 26, 2015

*****Outstanding service as always!***** Great value for the money and service delivered in a professional and courteous manner.

lanel lake

Feb 20, 2015

Great service no issues or complaints. I bought my car here and got a great bargain.the second time I've purchased a car from here.

Deborah Hermann

Feb 19, 2015

Appointment made on line. Service person was very nice and patient. Told him we were not waiting, not in hurry for car. Got call car was ready within 2 hours.

Aaron Forsythe

Feb 18, 2015

Clean and roomy plenty of seating in waiting area very clean well organized show room excellent customer service and sales department.

TomB

Feb 18, 2015

Joel was very helpful and made me process go smooth as silk. I would not think twice about recommending him to anybody with his amount of experience he has in his field. He put us in the truck we wanted well within our budget.

Doris Erbs

Feb 16, 2015

Went in and had the oil changed and the tires rotated.

Blues fan STL

Feb 15, 2015

This dealer went above and beyond to help me "trade" out my vehicle when it couldn't be fixed. It took some time to find the right vehicle, but they continued to search. Took less than 2 hours when they found what I wanted.

James Boever

Feb 14, 2015

Service was excellent, and fast, service rep did an excellent job and informed me of all services done are that needed to be done

Gary Helfrich

Feb 13, 2015

Mike gave us excellent advice on getting our window switch and transmission fluid changed.

MAE

Feb 13, 2015

Staff are always helpful. The service department calls to let me know what is wrong and what they will do to fix the problem.

Sierra

Feb 13, 2015

I took my Ford Mustang to Dave Sinclair Ford to have them install my new tires and I am, as always, over the top happy with their dealership! They are not only a top notch service department but they are top of the line in their sales staff. They always do everything in their power to ensure you leave their dealership with a smile on your face. I know that you cannot please every person who walks through your doors, but at Dave Sinclair Ford, they are certainly going to go above and beyond for all who come in their doors!

Albert S. Giovando

Feb 12, 2015

Went there for an oil change and was very pleased with my experience.

JAMES N. STABILE

Feb 11, 2015

Great, fast and efficient service, and on a busy day still got me in and out very quickly; that and the excellent deals I have gotten on car purchases, leases and trade-ins is why I have gotten 35 cars from the Sinclairs through the years! They are the best!

Ronb

Feb 10, 2015

Came in and was told possibly 1 1/2 hour s service time. Was finished in 1 hour and was checked on by someone oft and on to update me in the process. Work was done on time, with courteous service. Very appreciated.

Tony

Feb 10, 2015

Great service advisor ...........................dan whittley

Faith

Feb 9, 2015

Drop in for tire rotation, wait wasn't too long. I was surprised the wait wasn't longer.

Richard Allers

Feb 9, 2015

Stop by to gather information about a future car purchase and ended up buying a van. We are so blessed to have Mr. Langenstein for our salesman. He was patient and understanding working with our situation.

LJW

Feb 6, 2015

I bought a used Ford Escape from Dave Sinclair. I was extremely pleased by the service I received and how pleasant and friendly the staff was. The salesperson even stayed late on the night I purchased the car, to make sure everything went smoothly. I have bought a car from Dave Sinclair before, and would definitely purchase one again in the future, as well as recommend them to family and friends.

Jim Lynch

Feb 3, 2015

Needed maintenance and the service was exceptional

Mark Thompson

Feb 3, 2015

Fixed a fuse. Was able to call and get the vehicle fixed the same day. Great service. Will go back again

Gary Irvin

Feb 2, 2015

I had my 2013 Ford Fusion serviced, completely satisfied with the service that was performed I was in and out in a timely manner.

Sydney Staton

Feb 2, 2015

I was efficiently and promptly take care of. Dan Whittley handled my situation veryprofessionally in all areas and was understanding in reference to my problem.I very much appreciated his courtesy. It was because of his handling of my problem-that I would return and recommend others to Sinclair Ford.

Joe Shadduck

Feb 1, 2015

Everything went as promised and everyone was professional.

Dave w

Jan 30, 2015

Service was fast and felt it was done right. Will come back in the future.

John DeManuele

Jan 30, 2015

Always professional, accurate and friendly. I would recommend Dave Sinclair to all.I have never been disappointed.

Rak

Jan 30, 2015

Purchased a new explorer, got a great deal. Great all around!

Z.

Jan 27, 2015

As always dealing with Dave Sinclair Ford's service department was a great experience. Service representative(Craig Mueller) was friendly and courteous and sent me to the enterprise office when he realized that my Lincoln was going to have to be kept overnight. Repair was done exactly when he said it was and picking it up was a cinch.

Paul

Jan 26, 2015

always a job well done friendly staff wait time minimal

Charlotte

Jan 25, 2015

You can trust Dave Sinclair to do what is necessary to keep your car in excellent running condition by doing regular maintenance checks. They don't look for problems so they can dig into your wallet.

bob metzger

Jan 24, 2015

service & sales in same room is a little tight. Also there is a lot of noise

Daniel Alt

Jan 23, 2015

As usual I was in and out in a jiffy; and that included a complimentary car wash.

Stacey S

Jan 23, 2015

Love Love Love Dave Sinclair Ford. Fast, easy, & convenient.

Vince Robertin

Jan 22, 2015

Excellent staff....very knowledgeable salesman JR was more than execellent...It was definitely a great experience..will recommend to friends and family.

Ed Ortleb

Jan 20, 2015

I brought the car in for a bearing job and found that another set of wheel bearingsneeded replacement. I was given a thorough explanation and since it required extra hours and I had a doctors appointment a rental car was arranged for meI picked up the car the next day. It was a good experience.

Jim Pleimann

Jan 20, 2015

Came in for an oil change and a 75,000 mile check. I did get a transmission service but I was wondering about how my tires were holding up. It was discussed when I arrived. On my receipt, no where did it tell me anything about that or anything else for that matter. I was just told to go pay. There was no consultation. Yes, I guess I could have pressed the issue but I of course was in a hurry so I just paid and left. I did expect an update on the car. Oh well...

Michele V. Powers

Jan 20, 2015

Denny at Dave Sinclair Ford was a very polite and helpful salesmen who went above and beyond what I have become use to at other dealerships.

Dave Witt

Jan 19, 2015

Bruce Naes was a great help .I called, happened to get him at the other line.He said bring it in and I will take care of you.With in an hour he had it done. I cannot Thank Bruce enough for what he did.He is my service advisor! awesome customer service! Dave Witt

Donna smith

Jan 19, 2015

We have always had Ford products and have never been disappointed with the customer service. Dave Sinclair is and had always been the best dealership around town. I appreciate the way the service dept, takes care of its customers and actually listens to my concerns.

TomW

Jan 19, 2015

I was looking at the 2015 fusions, and the terrific salesman showed me several vehicles to choose from. I test drove a couple them and that made my decision easy. All of the features were explained to me and I was never pressured into any deal. Couldn't Have been a better experience! Thanks Dave Sinclair employees!

james price

Jan 14, 2015

Everyone in the Service Dept. mainly Tom Bedbury were very helpful.The Body shop did a great job on my truck

Matt

Jan 14, 2015

The dealer changed the transmission fluid. Ford set it up as a return-to-dealer maintenance.

Kathy Davis

Jan 12, 2015

I took my car in fit an oil change and some warranty work the work was completed in a timely fashion.

Bob O

Jan 10, 2015

Always receive excellent service. Our service advisor is very knowledgeable and thorough in his assessment of service needed.

Diana & Dave

Jan 9, 2015

Great place to buy or lease a new car. We did both. We bought one Ford Focus and leased another. Love the gas mileage.

Donna Statler

Jan 9, 2015

I have exclusively shopped at Dave Sinclair for over 20 years. I presently have a 2013 Edge that I come back to Sinclair for all my maintenance work. They are kind, courteous, and friendly. The work is done well and in a timely fashion. My only complaint would be the waiting area, too small and too much foot traffic in front of you while seated. Also yesterday the fumes from the cars being worked on were very bad and I had never experienced that before.

Kennthe Komor

Jan 9, 2015

Every one was very helpful including Mike in service write-up; Mike in the service area and Kevin in the sales/lease area. Everyone made us feel very much at home.

Donald J. Foley

Jan 8, 2015

I bought my 1st truck from Dave Sinclair in 1989 (F-150) & my F-350 in 2001. The sales staff was great both times. The repair/ maintenance crew & service writer were not only courteous & helpful but spot on with the work done. No fluff, just did the work right & quickly. Any one who talks to me about buying a new or used car or truck, I tell them to go to Dave Sinclair for quality on all facets.

Donna H

Jan 7, 2015

Great personnel & high quality service. The best dealership around

Elizabeth Bauer

Jan 7, 2015

I arrived early but my car was taken in promptly and work started immediately. Everyone was pleasant and the facilities were comfortable for waiting.

Samantha Moreland

Jan 7, 2015

Mike Patterson was a great help in finding a perfect car!!!! I appreciate everything he did for me and would highly recommend any one searching for a new car to go talk to him!

New owner

Jan 5, 2015

An A #1 experience as usual. A very smooth transition from our old lease tothe new one.

Larry Meyers

Jan 2, 2015

excellent service, close to home easy to make an appointment

Rharr

Jan 2, 2015

Short notice recall repair done in short order on short notice with quality service and repairs

David L. Friedman

Jan 1, 2015

Our salesman, Doug Cotton, was very knowledgeable with every aspect of the sale. He was very comforting in his presentation. I will honestly say that Doug was the main reason for our purchase. He went the extra mile in securing our business. Doug explain all of the systems on this vehicle making the whole experience informative and joyful. I have been in business for many years and would have Doug Cotton as a very valued associate. He is a jewel in your crown of salesmen. Your finance manager, Se Bom Kim, was likewise, very helpful answering all our questions. Overall, we had a very good experience with these two gentlemen.

Joepcardsfan

Jan 1, 2015

The Sinclair Ford Service Advisor Dan Whitley makes my service visits hassle free!

Don

Dec 30, 2014

Once the parts arrived they immediately fixed and called. Problem is now solved.

Mike Anderson

Dec 30, 2014

We bought a used Ford Edge (2013) about a month ago from Adam Wilcox. A pleasure to work with a friendly salesman. We brought it in for an oil change and were met by Mike Jacober who took a personal interest in getting the correct service for the edge. He had us in & out in less than an hour. Very pleased with both gentlemen. Will go back again. Ask for them.

Dan C.

Dec 29, 2014

Work done at the body shop. Insurance company specified used body parts. Dave Sinclair made sure parts were of good quality and the finished product is good as new.

Dave Rapp

Dec 29, 2014

Mike Patterson was very helpful throughout the entire process, I have recommended Mike and Dave Sinclair to several of my friends.

Tony S

Dec 29, 2014

I came to purchase a particular Ford Escape but it was already gone but I did find a very nice 2013 Ford Escape , Titanium Edition. This is my second purchase at Sinclair Ford. I have always had excellent service and have gotten great value there. Sinclair is one of the renowned names in Ford Sales and Service and I have never been disappointed. Staff and sales people were very helpful and pleasant. The only frustration with buying a car, this applies to every car dealership, is the amount of time and paperwork required. Everytime I buy a car it seems there are more forms to sign and more waiting time. Staff made me aware of the delays and they were very helpful at explaining delays.

lindell harris

Dec 26, 2014

I was in and out fast , service was excellent as always and my service man Doug was excellent as well

Eugene B. Lowe

Dec 25, 2014

fThe staff at Dave Sinclair Ford has always been very professional in their service to me when I bring my car in for its routine service checks. I would recommend them to anyone who is looking for a new car or having one repaired.

Michelle Miller

Dec 25, 2014

My only issue is that I have contacted them on 2 different occasions about cars on their website, was assured they had them, but when I got there they had been sold........it all turned out okay because we bought a different vehicle both times.

Amelia Potocnjak

Dec 24, 2014

I have never taken my Taurus to any other dealership or repair shop,since I bought it from Dave Sinclair, June 1999. Even body shop, when I was back-ended twice. I was at stoplight and two picked on me. Any work that was done by your personnel was always satisfactory. The crew of advisers were very patient explaining what needed to be done and they delivered the car ready to leave when finished. I have some more work to be done after New year in 2015. Thank You all

BA

Dec 24, 2014

The whole process was a very neat, streamlined approach. The service (Scott Hastings) was very good. The only thing that could be improved upon is that everything is crammed into the showroom area. Makes it a little crowded at times.

Davidf

Dec 24, 2014

Always a no problem service encounter. If it's not exactly what you expect they will fix it

Sierra

Dec 24, 2014

Dave Sinclair Ford is a 5 star dealership! They do everything to their ability to make sure that you are always satisfied. I purchased my car from them and continue to have all my service work do with them. They always go above and beyond to take care of my car. I wouldn't go anywhere else. I know I'm always getting the best deal when I'm at Dave Sinclair Ford.

Donna Holcomb

Dec 23, 2014

AWESOME! Mike Baugh sure know his cars. Helped get the care to meet our needs and a fair price.

Theresa Pearson

Dec 23, 2014

Horrible. It would take an hour to explain just how bad it was. Needless to say, lack of communication and lack of respecting the customer played a huge part in this evaluation.

Mike G-SOCO

Dec 19, 2014

I have to base my star ratings on the OVER ALL experience of buying and then getting service after the sale for my new 2011 F150.If it was just the Buying piece I would give ***** (5 stars) BUTFIRST SERVICE VISIT 2013: The service was less than expected on my first visit back when the speakers started flaking out and an unusual sound was heard below the truck. The sound was nothing unusual "they said" and the speakers needed to be ordered. I left that day expecting a call when the speakers came in. That day NEVER came. I just listened to the other 3 speakers in the truck when the bad one stopped working. The ticking sound still exists under the truck. Something rattles on or near the exhaust pipe. That visit **(2 stars) NOWSECOND SERVICE VISIT 2014: Thank God I bought the extended warranty because when the STEERING WENT OUT at 55,000 miles it was covered. The service department THIS time was very fast and friendly. Well could have been faster if they were open on the weekends when it went out. But at least they had a drop box.My truck got a new steering mechanism and they even installed the speakers from over a year ago they probably had to blow the dust off the box but my truck is back and running great again rather quickly. This visit *****+ (5plus stars)With my experience I would definitely buy from Dave Sinclair Ford again.

Barb S

Dec 18, 2014

I brought my car in for routine service and because of the miles on it, the service department always checks to make sure I am up to date on suggested maintenance. I like it because they give me an estimate for the service so I can budget for my next visit.

Gina Stefanske

Dec 18, 2014

I purchased the maintenance plan when I bought my Escape and I'm so glad that I did. I got an automatic email from Dave Sinclair saying it was time for an oil change, called them up, scheduled a day to drop my Escape off and was to pick it up that night. They needed a part to fix the airbag light being stuck on and put me in a loaner Escape absolutely free and told me my Escape would be ready the following day which it was. They also filled up my gas tank and washed my Escape for the inconvenience. I am a very satisfied customer! :)

Jim Sparling

Dec 17, 2014

Bruce Naes greeted me, called me by name, and took my keys. No paperwork, no hassle, just great service.

hottot

Dec 15, 2014

We initially went to Dave Sinclair Ford to look at a Chevrolet Traverse, but after we couldn't make the deal, our salesman, who we felt was determined to send us on our way completely satisfied, along with the mgr, showed us a few Escapes they had for sale. My wife settled on the one we purchased, and the deal was made easily. Their price was fair, and they offered us close to what we were asking for our trade-in. I've already told the rest of my family and friends about our experience at Dave Sinclair Ford, and when I'm ready to buy another vehicle, Dave Sinclair Ford will be the first dealership I go to! Thank you!

Amy

Dec 14, 2014

I had my oil changed and had good service. My only problem was when I came to pick up my car and went outside to wait for it to be brought out I waited about 10 minutes and it wasn't coming so I had to go back inside to let them know and they had to call for it again because the first message to the delivery guy wasn't heard

James Muck

Dec 13, 2014

Everything was great However they changed their showroom leaving almost nothing to look at and to crowded.

Linda suv driver

Dec 11, 2014

I always have great service when I bring my car in for service.

Pat

Dec 11, 2014

Service dept always does a good job. Work is as always done quickly and is done well. Waiting room is the only thing that could be improved.

Fay

Dec 10, 2014

Staff is always friendly, knowledgeable and efficient.

Marilyn smith

Dec 5, 2014

I was running errands and a warning light -low tire pressure -came on. I immediately took the car to the Dave Sinclair where I purchased it. Even though I did not have an appointment, my concern was addressed immediately. Matt explained everything that was done to the car. My tires were fine. The air pressure dropped because of a drastic change in weather. He also told me that they had done a routine check of the entire car. I was extremely satisfied with the whole process. Thanks to Dave Sinclair ford for taking good care of a senior citizen.

MARK TELLE

Dec 5, 2014

service was very good. shop was organized and clean. was very satisfied with everything.

Genia B

Dec 2, 2014

My inside door handles didn't match. One was chrome and the other was black. My dad went into the dealer and they came out to the car and replaced the black ones with the chrome one. No charge.... no appointment. Quick fix. Really impressed. Thank you!!!!

Ashley

Dec 1, 2014

Randy is the best. Everyone was so helpfulhelpful.I was able to get my new Mustang and they gave me a great deal on my trade. I have bought several cars from this dealership. :)

Candis Erickson

Nov 28, 2014

I have nothing but great things to say about Dave Sinclair Ford. Dan Whitley and the Service Department at Dave Sinclair took very good care of our 2013 Ford Escape.

Old Retiree

Nov 27, 2014

I could not be happier with the friendly service, repairs, and quality of employees of Dave Sinclair Ford.

Ella Buchanan

Nov 21, 2014

I contacted the service department to request hours of operation to receive a headlight bulb replaced. The persons were friendly and advised I could bring my 2006 Ford Fusion to the facility although time was pressing close to their departure. I was very pleased with the service provided and look forward to visiting in the future for other repairs need on my car and 2004 Ford Expedition

JIM S

Nov 21, 2014

I had made a appointment to have my Ford Escape serviced for a 7:00 am appointment and took the car in the night before at 5:00 pm and much to my surprise I received a call about an hour later and was informed my service was completed and could pick up my car. That is what I call GREAT SERVICE.

mike s

Nov 21, 2014

I drive out of my way past the closest Ford dealer to get to Dave Sinclair Ford. I switched 8 - 10 years ago and I have not had a bad service experience in all that time. One of my sons now takes his car there too.

Peter

Nov 21, 2014

Dave Sinclair has always been my choice concerning a purchase and maintenance. Service has been excellent, although I have been dissapointed with Ford concerning the transmission problems of my 2013 Focus. My Service Advisor has indicated a concern and urged me to return for service if I am not satisfied with the repairs. He advised knowledge of the complaints surrounding my Focus, and was very helpful towards a solution. I will continue to be a customer of Dave Sinclair Ford.

Frank Mantia

Nov 20, 2014

Dan Whittley did a great job advising me on what needed to be done to my 2010 Mustang and then keeoing me informed. I will definatly go back to Dave Sinclair for my service and ask for Dan to be my advisor.

Jenlee

Nov 20, 2014

Thanks to the service department for getting me in and out the other day! Mike, Bruce and the whole team are awesome!!!!

Mrs. Sharon M.

Nov 19, 2014

I had an appointment that I was a half hour early for, and they took my car right away! Very friendly, but hardly surprised by that. As my car was serviced, there were a couple of things that needed replacing and everything was explained very well. I enjoyed working with Tom Bedbury, and his explanations were very clear. I always like working with people who don't talk down to me, simply because I'm a woman!! I have had that experience with other people in other service areas, away from this dealership! They don't hear from me again!! My 2011 Focus is the 7th vehicle from this dealership, and I STRONGLY recommend Dave Sinclair Ford to anyone!!! They have had my husband and myself as customers since 1986.

Jeremy B.

Nov 12, 2014

My family bought our 2010 Ford F-150 in November 2010. The original transaction went smoothly. Jeff M. Was our sales representative who was courtous, patient and catered to our buying needs. We also bought the maintenance package due to convience. We have the truck serviced every 5000 miles. Every time we take the vehicle in, we have been pleased with the friendly staff. They have resolved any issues in a timely matter. We will buy from Dave Sinclair Ford again!

Mike

Nov 12, 2014

Outstanding service as always , the Sinclair family is an example of success and quality. From purchase to service i can sau they are a cut above other dealerships.

Pammy Jo

Nov 6, 2014

I just purchased a Ford Edge Limited from Dave Sinclair South County. My entire purchasing experience was impeccable! From my Sales Associate, to Finance Advisor, to Service Dept. were all just great. Mr. Dave Sinclair, Sr. would be so proud to see how this staff has continued on with his business style of integrity. This is my first Ford vehicle I have ever purchased as well. The Team at Dave Sinclair in South County gets my high recommendation.

HonestAbe12

Nov 4, 2014

This was by far the worst experience I have ever had from a dealship. Ive had to take three separate trips back to the dealership because of paperwork/registration errors by them. Sales or the service center never return calls, Multiple different people that I've delt with have promised a call back and they never do. Had my car in service for over a month. It seems like its problem after problem with these guys.

WeberFJ

Nov 1, 2014

Great reliable service. Friendly helpful people. Purchasing my vehicle was a pleasant experience years ago as is any service needed. My F-150 Platinum is 4 years old and no problems to date. Great truck, great dealership.

Genia B

Oct 28, 2014

I purchased a new car. I thought the whole experience was pleasant. From the car salesman (Mike with upside down name - sorry Mike forgot your last name).... to the financial person (Justin). I wanted a car starter added to my new vehicle and a nice lady near the coffee area (sorry I don't remember your name) came over and introduced herself and told me what the next steps will be to get that added - appointment.(appreciate I wasn't left wondering . . . love that). Also, an added note, we needed a bag to carry our stuff from the old car into the new car and they provided a shopping bag for us to put our stuff in . . . (went the extra mile . . . love that too). Didn't treat me like an "air-headed woman" . . . answered my questions and treated my parents (that were with me) with respect . . . (love that most of all). You have a good "family" crew there and I appreciated the wonderful service that was provided.

larry

Oct 28, 2014

Great car buying experience. Could not have been nicer to work with.

Mark P.

Oct 28, 2014

This is the second vehicle I bought from the Dave Sinclair dealership, the first in 1995. This experience was top notch. A fair price, an excellent vehicle, and my salesman (Kevin Sherlock) could not have done more to make me happy. Kevin left no stone unturned in seeking my complete satisfaction with the purchase process, and not the slightest amount of pressure to buy was used. I will definitely be returning within the year to buy my next vehicle, as that is my schedule time to replace an aging car. I only hope Kevin is still there, or at least someone has friendly, knowledgeable, and customer-oriented as he is. Dave Sr. would be proud.

Kerry T.

Oct 24, 2014

Had Sinclair Ford do some warranty repairs on My 2012 F-250 Super Duty. The Service Department went the "Extra Mile" to address a noise problem I thought was coming from the instrument panel. Their efforts revealed the the noise was coming from an attachment point for the dash board, isolated the source and made the appropriate repair to my complete satisfaction. Service Advisor Don Kraus took the time to call me to report their progress before the job was completed. Every one there is helpful and courteous. It is obvious to me that they get great personal satisfaction from doing a great job. .

Bill"FordMoCoRetiree"

Oct 14, 2014

I received a reminder letter requesting that it was time for a 20,000 mile check of my 2013 F 150. I didn't call to make an appointment I was just in the area and dropped in Dave Sinclair Ford. They said they had time and would work me in. I told them about my brakes vibrating when stopping. Don Kraus made sure I knew what they were doing and seemed to check in with me about every 20 to 30 minutes which I really appreciate him giving me the updates while I waited. Thanks for making me feel good about my truck purchase from Dave Sinclair. Good job!

Chris J

Oct 10, 2014

I am always pleased with Dave Sinclair Ford, they are very professional, from the sales staff to the service dept. and everyone else.

Dr P

Oct 10, 2014

Best Service Yet. All items accomplished within the time promised.

Escape owner

Oct 10, 2014

Very pleased with service. Will take our car back there again.

D jeff

Oct 9, 2014

Very good experience from start to finish. Every one was professional, personable and polite. My wait time was not excessive and the waiting area was fairly comfortable. Would definitely recommend Ford owners get their vehicles serviced here.

DrSpinkter

Oct 8, 2014

Our 2014 Focus just had its first oil change and Dave Sinclair Service charged 41 dollars for 5 quarts of oil and a oil filter (did not rotate the tires or anything else)

Sandie

Oct 4, 2014

Good service and repairs made quick. The price was acceptable and the people were very friendly and helpful

Sara H

Oct 3, 2014

We just made our 3rd purchase from Dave Sinclair Ford. My other family members buy from Dave Sinclair also. They are always friendly, easy to work with, meets our needs, doesn't try to sell us services we don't need or want and very down to earth. We love our Sales/ Finance guy Justin Fuller and Greg Brown was awesome at giving us what we wanted for the best price. We recommend them to anyone anytime!

James N. Stabile

Sep 30, 2014

Have purchased or leased 34 cars from the Sinclair family since the 1980's (mostly at the Ford store, but 6 at the Buick store and a couple at the Lincoln store) and every transaction or service visit has been a pleasure! Just had an emission part issue that Matt Hackney of the service staff handled, and he took care of it in record time. Craig Mueller and Tom Bedberry are outstanding, too, and Bruce Naes has also been a big help! These guys know what they are doing! Joel Langenstein and Bob Spicer at the Ford Store and Jeff Christ at Buick are the sales guys to see, also!

Michele V Powers

Sep 27, 2014

Denny was very professional. Didn't pressure me into anything and let me roam the lot without bothering me. He made my purphase one of the best I ever had. I purchased a F150 supercab FX4x4. The accessories staff was also very helpful in my adding a tonneou cover. cargobed extender and bug and window visors.

Robin

Sep 27, 2014

First off I purchased a 2012 Ford Focus. I really like the car. They gave me a fair trade in during the deal but when they started processing the finance paperwork it was $4000+ over what it should have been and had I not had a problem with how high the payments would have been, it would have went through that way. Even the finance companies had a problem with the amount they tried to finance so they adjusted it to what it should have been. Then there was a problem with the rocker panel on the driver side door they were to set an appointment to re-paint it. I waited for almost a month then I contacted them well long story short there was an issue with the way it was handling and running so the appointment was set to take care of it all at one time it was only supposed to take a couple of days well it sat in the service department for 2 1/2 days and all they did was make a couple of adjustments because in their famous last words could not duplicate the problem. The body shop kept putting me off one told me it would be painted on Monday another told me it would not be painted until Wednesday , then I was told it had been painted on Monday but something happened to the paint they had to re-sand and paint. I finally received the car back on Wednesday after they had the car for over a week they shined it all up the paint job is nice but the car is still not running the way it should when I called them they put me off wanting me to go on a test drive with them to verify the problem I don't want to leave my car there for days again but I was told there are no service technicians on site after 4:30 pm but they advertise service department is available until 7 pm on their letters. This was one of several cars I have purchased from them and until now I have never had a problem with them other than when there is warranty work on a vehicle they can not duplicate the problem I wonder why that is? I will not purchase another vehicle from them, they come with all of their claims of not inconveniencing the customer and IF IT'S NOT RIGHT THEY WILL MAKE RIGHT. So far that I am not convinced they really don't go out of their way to make anything right!

Julie

Sep 26, 2014

I love buying cars and do so every two years. I am sorry for a negative review, but I felt it necessary due to the poor customer service I received and the run around of trying to get a key made, the hatch piece, and owners guide which was all promised to me when I bought the car in March of 2014. This has been going on since then, and I still have not received the three items. I even drove over to the St. Peters location because the key guy from the South County dealership was going to meet me there. However, after the friendly guys at St Peters call Tom Hanneken asking about the key guy, and they were told he was running 45 minutes late. I as there on time, but no key guy and no phone call to let me know he was going to be late. The customer service on the part of the South County dealership, salesperson and key person is outrageously terrible. Don't promise and write it things down when I bought the car when you can't deliver. I even called to weeks ago to speak with the South County manager, but never received a phone call back. My parents always bought their cars from Dave Sinclair, and cannot believe how bad customer service has become. Their motto "If it is not right we will make it right" is not true.

Ladydi

Sep 26, 2014

This is our third Ford Focus. Great car on the highway and gives great gas mileage. Very roomy and lots of trunk space. Love the exterior and interior of the four door Focus. Very dependable and seldom needs anything but gas and preventative maintenance, i.e. oil changes, etc. Great AMERICAN-made vehicle!!!!!

Rick Eppich

Sep 18, 2014

I purchased a 2014 Ford F150. Best car/truck buying experience I have ever had. My sales professional, Kevin Sherlock, was outstanding. We will be back for our next vehicle.

NeverWillBeACustomer

Sep 16, 2014

Have contacted this dealership multiple times to have my email removed from their ads but they have done nothing. Someone signed up using the wrong email address and I cannot stop their emails. Shoddy.

Terrance Derr

Sep 10, 2014

We had a shocking horrible buying experience at Dave Sinclair Ford. Our Salesperson, Denny Willard was very helpful and nice. Long story short we had agreed upon a price after trade in that was to be inclusive of all Dave Sinclair charges which was documented on an "offer sheet". When the purchase paperwork was being completed the charges for cost of getting license plates and title transfer listed under "tags" seemed extremely high. This amount changed three times as the paperwork was redone. When we requested to pay those fees directly to the state ourselves, the dealership refused to honor the agreed upon deal. Word of advice is to review your paperwork very closely and know what you are getting charged for. Beware!!!!!!

Monica M Yount

Sep 6, 2014

I was taken care of everyone was friendly and helpful.

Jim Rice

Aug 28, 2014

The work done was up to your usual standards of excellence.

Ronald T Blanton

Aug 28, 2014

E very thing was handled very professionally, I was very pleased..

Valued Customer Faith Lutheran Church

Aug 28, 2014

The service was very extensive and got everything we needed done.Thanks.

Barbara Sutton

Aug 27, 2014

I've been going to Dave Sinclair for years and am always pleased with their service. They are professional, timely and courteous regardless of what service they perform, while giving me the "home town" feeling. Most excellent!

Martha A Collins

Aug 27, 2014

Always a good experience. Coffees good too.

James L Richards

Aug 25, 2014

We have a 2010 Ford Fusion. We had the oil changed on 8-12-14 and were very pleased with the service. The timing was very good. The review we received was very helpful and explained to great detail. We have always received great service, worked with very knowledgeable people, and an excellent staff. Thank you for servicing our car. Everyone was very friendly and helpful.

Keith Kamper

Aug 24, 2014

Our ford escape was ready when the service advisor promised it would be.

Theresa Eichelmann

Aug 24, 2014

My expectations were exceeded. I was told this recall repair would take a few hours. I brought my car in and was waiting for the car rental desk to open. After 10 minutes max I was told my car was ready. The repair was not as extensive so they went ahead and took care of it for me.

Dennis Koch

Aug 21, 2014

Professional and timely as usual

Jim Rice

Aug 21, 2014

I came in for an oil change. On the radio they had been advertising at Ford dealers this service for $39.00 and a $10.00 rebate form to make it cost $29.00 but at your dealership they charged me $44.00 I was somewhat disappointed. I do have confidence in your dealership and plan to continue doing business with you.

Kevin Bishop

Aug 21, 2014

Took my Ford Escape in for servicing. Staff was wonderful. Helpful. Since I made an appointment,less time was spent waiting. Thanks again.Kevin Bishop

Larry E Ward

Aug 21, 2014

Everyone was extremely helpful with the purchase of our F150 Lariat especially Peter Buha.

Maureen E Wirth

Aug 21, 2014

Love Joel! He is the best. He always finds us great cars and great deals!

Mike

Aug 21, 2014

Staff (Mike was my service contact) was very helpful and accomodating

Dennis Plesons

Aug 20, 2014

As always my service was performed fast and with high quality.

Kirk Hilzinger

Aug 20, 2014

As far as the dealership, they did pretty good with only one complaint:I called on August 4th to book an appointment to get the power assist module of my 2012 Ford Edge replaced because it was failing. Everyone was busy so someone had to call me back. Whoever called me back told me that they could not get to it for over a week and when I asked for a rental, they said that was not something they were willing to do. So I asked to talk to a manager and whoever it was left for the day before calling me back. I did call about 4:00PM. Luckily, the next day, when I talked to someone they said this was incorrect, had be bring in the vehicle and then arranged for a rental. That was good. I am guessing whoever I talked to on that Monday might need some additional training.Outside of that problem, the dealer was great and kept me advised on the status of my repair.However; I do have to complain about the length of time it took for the supplier to get the replacement part to the dealer. That was beyond the control of the dealer so please forward my concern up to whoever needs to know.

L J Miller

Aug 20, 2014

Staff & Service was great.

Thomas Godefroid

Aug 20, 2014

I had my oil changed and tire rotation

Yvonne Proehl

Aug 20, 2014

Was happy with time it took to complete job.

Barbara Sutton

Aug 19, 2014

Partook of the special deals you offered on oil change and wiper blades. Service is always timely and the service guys are courteous.

Eldon Mckie

Aug 19, 2014

Service dept has usually been slow on simple tasks....1/2 day for an oil change(?) Quality of work has been excellent, as far as I can tell. The past two visits have been vast improvements. Service counselor, customer representative, Craig has been super as I calmly explained my concerns a while back; also affirming that Sinclair has treated me well on 3 car purchase transactions, service has been good since first purchase in 2005, wish they had Fast Lane service concept, etc. So, the 8/11 recall item on adjusting computer for side/overhead air bags was taken care of in about 1 1/2 hrs. That's a great improvement. We will see if such service continues. Thanks for reading my message. Best wishes, Eldon McKie.......driving a 2013 Ford C Max

Joshua C Gerstner

Aug 19, 2014

I purchased a ford focus from Dave Sinclair. The experience there was the best that I have had purchasing a vehicle. I would recommend them to anyone!

Frederick Sadtler

Aug 18, 2014

Bought a used 2012 Explorer. The dealer went above and beyond to find the car we wanted. And did everything we asked.

Gilda Giunta

Aug 18, 2014

Scott who help me was wonderful I ran in to a problem when I went to pay my bill & picking up my car I was there over 30 min waiting for my car plus no one told me I had to go to two places to pay my bill I was not happy & then when pain shop found my car he came in to me & said your car is parked at service dept were I paid my first bill wanted me to to back over to service dept to get my car after waiting over 30 mins for my car I said no you bring my car here to me I won't be back that was enough for me I was there a total of over 45min when it should have maybe 20mins

Nicole

Jul 24, 2014

Matt Birkenmeier helped my husband and I select our new Ford Focus Titanium. He showed us different models and explained all the new car features in a clear, pressure-free way. He worked with the service department to check on different options for us and when the car we selected had a small scratch on the bumper he set-up for it to be corrected. The body shop didn't just do a noticeable touch-up but rather repainted the whole bumper and it looks perfect. Will definitely go back to Dave Sinclair and Matt when it is time for my husband to get a new truck!

usedcarbuyer

Jul 23, 2014

I will go back for my future cars! The service and people are great and they got me an awesome financing rate!

Long time Ford owner

Jul 22, 2014

Overall good service. Waiting room is cramped when full.

Sean Racer

Jul 19, 2014

I have taken my van to many dealerships to get it worked on over the years but Dave Sinclair service is by far the best. Bruce Naes is very knowledgeable and is the best reason to visit the service department.

CardinalFan

Jul 16, 2014

Our vehicle was rear-ended and the body shop did an excellent job repairing it in a very timely manner and you'd never know it was in an accident. The staff was extremely professional, friendly and courteous. We then had it serviced (oil change/tire rotation) and the service department was equally professional, friendly and courteous.

Katelyn M

Jul 13, 2014

Mike Baugh was our salesman and was very upfront and honest from the time we walked in the building. I do not feel like he pressured us to make a sale and was very honest about the cars, helping me to make my decision. This was my very first car i have bought and Mike explained everything very clearly and made sure I understood exactly what I was getting.

Mary K

Jul 13, 2014

Every one was very friendly and helpful. The salesman took a lot of extra time showing us different makes and models. We bought 2 escapes from him.

Joann F

Jul 11, 2014

Everyone at Dave Sinclair Ford Inc. was very nice and friendly and were more then willing to answer any questions. They truly made you feel that they really appreciated that you came to their dealership.

Chris M

Jul 10, 2014

The sales staff was extremely patiend and kind. It made buying a vehicle a lot less stressful and more like dealing with an old friend. Could not have been happier with the service provided.

Kevin L

Jul 10, 2014

This is our 7th purchase and we are always treated well when buying a car. Additionally your service dept. is one of the main reasons we come back over and over, we trust them to do a good job for a reasonable price, compared to the BAD experience we have had with our Belleville Ford Dealer.

alwaysbehonest

Jul 10, 2014

I originally gave a favorable review of Dave Sinclair, but my opinion has changed I was promised and told in front of the finance person by the salesperson, he already ordered the extra key service and the hatch piece that was missing on the car. It is not almost 3 months later and I have not received either one. I called the salesperson, and he once again asked for my number and said he would call me back, however, he has failed to do so. VERY DISAPPOINTED in the this dealership.Julie Horstmann

Thomas W

Jul 7, 2014

We were greeted at the door. Mike asked what we needed and was very friendly. He made sure not to leave my wife out of the experience. We had good conversation about what we were looking for. The finance guy was very friendly and did not pressure us to purchase items we did not need.

Aaron

Jun 26, 2014

Our salesman Randy Graves made our buying experience excellent. No nonsense, to the point and timely. I would definitely buy from him again and recommend him to anyone thinking about buying a pre-owned vehicle.

Nicholas A D

Jun 25, 2014

We had Adam Wilcox as our salesman and he was great! Him and Dave Sinclair worked with us and got us where we needed to be to buy a new car!

Stanley L

Jun 22, 2014

this is the third car i've bought at Dave Sinclair and my experience has always been great. I would refer Scott Braun to anyone he made the sale great.

Donald L

Jun 19, 2014

Personal Attention of salesman. Mike was very patient and attentive. Finance was just as personable and cooperative. All involved deserve an ATABOY!

James E

Jun 14, 2014

We liked the gentlemen we were dealing with and the effort they put into getting us just what we wanted for a good price.

Marylyn N

Jun 13, 2014

I like the car I settled with. Mike, the business man was not pressuring me in any way, he could answer all the questions I had; the unasked for lowering in price of my car was great. I appreciated all that you did for me.

mike

Jun 10, 2014

I got on their website on 6-1 , and found a truck, called the dealer the next day around 9 am. The person had no knowledge of the truck, said he would call back , an hour and a half later, he called and told my wife, it was not for sale, that they were keeping it for a lot truck, I called back a hour later, talked to someone else, explained what happened, was told they would check into it, they told me the truck wasn't even there yet, I told them I had cash in hand, they said they would call as soon as it got there. I waited and never heard back , so I called a week later6-9 at 8:45 am . They said they would get back with me and e-mail pics . I waited until 1:30 pm. Called again, still nothing , called back around 4:30, said they couldn't take pics because it was on a test drive. At approximately 6:30 pm , was told someone was filling out paperwork right then. Then they had the nerve to ask " is there any other vehicle you might be interested in". Said they would call if the paperwork fell through. Thanks for wasting my time!! I could have found a truck by now!!

Thomas W

Jun 9, 2014

Randy Graves was stellar, finding me the right vehicle, expediting the paperwork, and getting the vehicle cleaned and serviced within a couple of hours.

Matt

Jun 6, 2014

Our salesman was fantastic! Took his time and answered all of our questions. We bought a Ford Explorer and the level of service we received while making such a significant purchase will lead me to return to Dave Sinclair for all of my future automobile needs.

Concerned

Jun 2, 2014

We came in just looking for details and what it would cost to trade in our car for a Ford Edge. The process was long and drawn out and he couldn't tell the truth. We told him we didn't want to be in there long because we had our 3 week old son with us. He tried to keep us there for hours, drawing out the process and tip toeing around the final offers. We told him several times it just wasn't going to work out and we would wait till a better deal came up in the future but he refused to accept that and began to become pushy and tried to get us to sign papers before we even had a chance to talk about the deal with each other. Buying a car is a huge investment that CANNOT be made in a less than 10 minute time period! He was just too pushy! We're going to wait till Dan L has something at Bommarito!

Andrew S

May 28, 2014

Our salesman, Adam Wilcox and finance person, Sabom were very attentive to our needs and made us comfortable and they also made us feel important. We really appreciated their attitudes and their conduct was commendable.

Donna A

May 19, 2014

The professionalism, kindness and knowledgeablity of John Michaels and Justin Fuller's help in picking the "right" financial plan to work with my budget!

Lesa M

May 15, 2014

It took 2 hours to buy a car. I knew what I wanted, I got a fair price, the paperwork was efficient. I was driving home my new care 2 hours from the time I walked in the door. It was a positive enviornment, everyone looked happy to work there.

Kevin J

May 14, 2014

While we have purchased a total of 10 vehicles from the Sinclair family over the last 30 years, it was a real pleasure working with Megan Sinclair this time when we purchased our new F-150.Although Megan may not have had the answers to each question that we asked about the truck, she was able to get the answers immediately and truly seemed to enjoy the buying/selling experience with us during the entire purchase.

Rachelle M

May 13, 2014

I was not ready to purchase when I started looking & Joel unsterstood this. He did not pressure to me to buy that day and did not call every day to see if I was ready. I truly appreciate his thoughtfulness.

Julie

May 9, 2014

I just bought a used vehicle from the South County location with Tom Hanniken. As a woman going into a ca dealership, sometimes you have to prepare yourself to deal with egotistical men (fro past car buying experience), but not with Tom. I told Tom what I wanted to pay and he got me the deal. I bought the extended warranty and gap insurance too, so I am hoping that Dave Sinclair honors everything I was told by from the friendly finance guy(I forgot his name), and that I am truly covered bumper to bumper for 100,000 if I need to use it. Overall good experience!

James N

May 4, 2014

Matt Birkenmeier is a great salesman.Not pushy, very informative, makes sure you get to see what you are looking for and very pleasant to work with.

Carbuyer

May 1, 2014

Great People! Great Dealer! Great Service and Sales.

Michael E

Apr 29, 2014

Kevin was a great salesman! Mike Q. And Dave III also were both very pleasant ! This was my second truck I have bought here.. Will be coming back in summer to buy my wife a vehicle!

Gloria R

Apr 27, 2014

Joe Palumbo took the time to really listen to what I was looking for in a car. I had a previous poor experience in January there, but Tom Bedbury introduced me to Joe or I would have gone to another dealer, which would have been a first in 30 years. Bruce Naes took the time to explain the benefits of the extended warranty, which I was not going to get. Darrell in Finance was very patient with my questions.Megan was so helpful with syncing my phone.

Phillip K

Apr 27, 2014

Joel Langenstein was once again great to work on my purchase of a 2014 Ford Explorer. This is my third vehicle that I've bought from Joel (2009 & 2011 Ford Escape previously) and when I need to purchase another vehicle in the future, I'll be coming back to Joel again. He consistently delivers an outstanding customer experience when I've purchased vehicles from him.Sebom Kim was also great to work with regarding the financial aspect of purchasing my new vehicle. He was very thorough and pleasant to work with.

Judith A

Apr 26, 2014

I had a great experience, everyone was kind and very helpful. I so happy to have a second chance to get my credit back in order. I have been turned down several times, but you really came through for me. I will be forever grateful for that.Thanks Again

Deborah S

Apr 22, 2014

Our salesman went above and beyond to help us find what we we were looking for in an automobile. He was very patient while we test drove automobiles. He was very friendly and professional.

Rashidah A

Apr 19, 2014

Everyone was attentive, honest, and I definitely felt as if the transaction was in my best interest. The process was fluent and hassle free. I walked away without a headache.

Gregory P

Apr 18, 2014

When you walk in to Dave Sinclair Ford, you feel welcome, there entire staff is easy to get along with and works with the customer very well!

Noel J

Apr 13, 2014

From start to finish it was a painless experience. I hate buying cars, but these guys made it a good experience for once. We have bought 4 cars from Dave Sinclair and will continue to go back

Crystal L

Apr 9, 2014

Joe Palumbo was easy to work with and stayed late to accommodate my schedule. I TRULY appreciate his service first attitude.

Ericka R

Apr 9, 2014

Staff is helpful, friendly and understanding of the customers' needs! Well done to the Dave Sinclair staff for outstanding customer service!

Donna D

Apr 8, 2014

All personnel were very friendly and knew their jobs. The salesman has a great personality as well. Very helpful and informative.

Diana M

Apr 4, 2014

were very attentive, seem important to them that we didnt leave the dealership. didn't pressure us to look at cars we were not interested in,

Rita A

Apr 2, 2014

Friendly people that talk with customers even if they are not the sales person .They explain what they are doing to help understand what is going on with the sale.

Tyler A

Apr 2, 2014

Great selection and they were willing to work with me.

Eugene

Mar 24, 2014

I like the lack of pressure to buy and the willingness to sell the model I bought instead of trying to get me to upgrade. I also appreciated the fact that you did not try to sell me an extended warrantee. The last time I bought a vehicle, the car salesman spent a good 10 minutes trying to convince me to buy one. That was really off putting. Thanks for the good experience and especially Doug Cotton's low key approach.

CharlesB

Mar 20, 2014

I dreaded having to go purchase a car, but was recommended to go to Dave Sinclair Ford. When I went online, I found a car, and set an appointment to test drive. Randy emailed me back and said he would help us when we got to the dealership in the morning. Randy was very courteous and took the time to understand our needs. He wasn't pushy and didn't try to convince us about any particular car. We test drove 3 used cars, then after he understood what we were looking for, he explained the benefits of a lease. We decided to purchase a new car on a lease, and are very happy with our decision. This was the best car buying experience we've had in a long time all thanks to Randy!

Thomas O

Mar 18, 2014

The salesman, Dan McCrillis, was very pleasant and did not try to pressure me, which would have chased me away. Everyone I dealt with there was friendly and accomodating. Not what you expect at a lot of other dealers.

William R

Mar 17, 2014

jim culp best salesman i have dealt with in a long time. very professional and did all he could to make my purchase the best and most comfortable , i wouldn't buy my truck from anyone else

Donald L

Mar 14, 2014

It was nice to be met at the door by a salesman. He did service us for the visit. He was very nice and knowledgeable.

Jay B

Mar 13, 2014

I like the fact that everyone was very polite and professional and it only took a little over two hours from the time I walked in the door until I walked out. Thank You all for a awesome job. Great team work by everyone!!!

Michael A

Mar 13, 2014

Joe and Tommy were amazing, as always! That's what keeps us and our family members coming back! This is our 5th vehicle that we have purchased from you and will not do business anywhere else! Keep up the great work!

Tina M

Mar 13, 2014

* knowledge of vehicles* excellent service* probably the fastest we have decided on a vehicle* Bob was very friendly, courteous, and over all very helpful in helping us make our final decision.

Kevin C

Mar 4, 2014

Our salesman, Bob Spicer, was very helpful, especially considering we took up his entire evening and my somewhat challenging wife.

Kevin E

Mar 2, 2014

Randy Graves did an outstanding job of getting me into the vehicle we wanted. He was very easy to work with.

Raymond B

Mar 2, 2014

Very fast, they spoke well to me and did not patronize because I'm female (I have seen this behavior in the past from other service providers). I liked the level of detail they gave me, and the explanation of services. They even put on my own wipers that I already had for nothing. Thanks!

Cynthia A

Feb 27, 2014

Very fast service, friendly employee's. Clean and smoke free. It is a family owned business, I have been using this same dealership for 14 years, won't go anywhere else. Like the Father used to say"IF IT ISN'T RIGHT WE WILL MAKE IT RIGHT) and they do.

Paula J

Feb 27, 2014

The salesperson, Joe, was extremely pleasant and helpful. He was not pushy and did not try to sell me something I did not want, such as some other dealers do.

Rhonda K.

Feb 27, 2014

Ther service technician Scott was very courteous and knowledgable. He even made a call to CNA to see if I had an extended warranty - in which I did. He gave me their number to get further information from them. He told me approximately how long it would take for my car to be completed and then came to the waiting room to let me know they were getting close to be done. These are the reasons why I chose Dave Sinclair service team for all of my needs for the Ford Fusion. Keep up the great work!!

Edward

Feb 23, 2014

How my visit was handled by Service Tech, Bruce Naes. Unknown to me that my repairs we covered under Factory Warranty.

Mark E

Feb 21, 2014

ALL of your service employees treat customers like family and are attentive to our needs no mattter how big or how small and are always gracious and kind and very willing to make sure our cars are well taken care of and safe for our families!

Regina M

Feb 21, 2014

Randy Graves was very friendly, pleasant, extremely helpful and great to work with. I would recommend him to anyone interested in buying a new car.

Thomas J

Feb 21, 2014

Mike was VERY helpful. We had a WEIRD situation where rodents had chewed through the wiring harness of my Fusion and locked up the brakes, steering... everything.

Deborah

Feb 20, 2014

Craig kept me up to date on everything that my car needed and the timing of getting it done. Very friendly and seemed to care about delivering great service.

Mark

Feb 19, 2014

My salesman (Joel) did a wonderful job showing the car and the rest of the staff took great care of me, to make sure I got the best deal I could as well as make the process as painless as possible.

Althea M

Feb 18, 2014

Your techs are honest and don't try to sell me something or service that I don't need. They are always very polite.

Janice A

Feb 16, 2014

Well, we were impressed with the eagerness of the online team right from the start. I requested information on several vehicles off the web and Marie called and was so pleasant while setting an appointment for our test drives. Upon arrival we were greeted with smiles and Mr. Randy Graves was with us in moments, he listened to our needs and kept us informed during the whole process. He always had a straight answer to our questions. Once we decided on a vehicle and agreed on the price he introduced us to Mr Sebom Kim to discuss our finance options.. Sebom actually made a tedious process enjoyable, and he helped steer us to a great interest rate and coverage plans for our Escape purchase... Thanks to your wonderful staff who always had smiles and most important timely answers, we once again have had a great Dave Sinclair experience. Thanks to your wonderful TEAM. -Don Rose

Ronald D

Feb 15, 2014

Bob Spicer was just excellent!! He made sure we got the vehicle that we wanted even though it was a little extra trouble for him to search for it out of the local area. BTW, this survey is being completed by Pat Garren, the co-buyer.

Thomas E

Feb 15, 2014

I made an appointment and the work was completed satisfactorily and in a timely manner. Most important, their safety inspection check determined I had a bad battery. This finding definitely prevented a future problem.

Michael W

Feb 14, 2014

They have friendly, fast, knowledgeable people.The Work was done right and to my satisfaction.A clean car was retuned to me

Nathan J

Feb 14, 2014

The negotiation process was much easier than expected. We simply made an offer and it was accepted. I enjoyed that simplicity. Be sure to clear your schedule, if you intend to purchase. We had a significant wait to see the finance office.

Ruth A

Feb 14, 2014

fast appointment, comfortable waiting area, employees were friendly and efficient, dealership had sent me a coupon I was able to apply

John R

Feb 13, 2014

Great staff at Dave Sinclair Ford. Always go above and beyond to satisfy the customer. Everyone was friendly and eager to help. Employees greeted and opened doors for customers and myself. Overall 10 out of 10 excellent no sweat experience.

Beverly K

Feb 12, 2014

Always no stress, very helpful. Know I always will get a fair deal and leave with a car that fits my needs and price. Joe and Kevin were very helpful and answered all my questions. Sebom Kim was a delightful person and he has it down to a science. In 27 yrs. we have bought numerous cars from Dave Sinclair Ford and have been pleased with our experiences. I always recommend him to all my friends and family.

Gorana M

Feb 12, 2014

Mat hwckney was great and helpful. A lady in the body shop was very nice and informed me of the progress in the timely manner.

Marilyn R.

Feb 12, 2014

You all have the best amenities of anywhere else I've been with the refreshments and service is quite fast which is great also.

Scot R

Feb 12, 2014

I bought a truck last year and was just in purchasing a new one and 3 different people from the staff remembered me. Denny our salesman stayed late and did a great job!

Kathy K.

Feb 11, 2014

My husband and I went to Dave Sinclair Ford/Lincoln on 2/10/14 looking to trade in my 2012 Kia Sorento for another SUV. We were there before 10 a.m. and spent a total of 5 1/2 hours trying to find exactly what I wanted. Yep, I am picky and it is my money, so I have that right and I have the right to shop around, but they made me feel VERY pressured. I just wanted to go somewhere else before I settled on a car with them, because I had just begun looking. Mike even brought out Dave the Third and he tried to talk me into it, but he finally agreed and I got to leave. After Mike sent me a VERY misleading text (which we did not realize until Dave III told us otherwise) we told him we would return at 3. We got back at 2:45. He greeted us and said he was going to be in training and Wade would be handling us. Dave III told us that the vehicle we wanted could not be sold for the $7,000 to $10,000 difference Mike had led us to believe we would get. Instead Dave told us he could only do the $10,000 difference. That did not and still does not sit well with me. So, we went back and forth and even meeting him in the middle at $8,500, he still wouldn't do. Still not being happy with that and getting ready to leave to go back to Suntrup, he told us what he could get us into for a difference of $5,500, but with no major warranty, which again I didn't like because Suntrup warranties ALL their vehicles at no extra charge (even though Dave III tried to downgrade it, I have personally owned cars from Suntrup and know others that have as well and their warranty is the BEST). Anyway, all that aside, we finally decided to purchase from Sinclair thinking it was the better deal, but today, the next morning after getting my car home and driving it for the first time I noticed it had several chips in the windshield. I called Dave III and left a voicemail at 8:35 a.m. as well as sent an e-mail to him. He DID NOT call or e-mail back. He had Wade call me, which should not have happened, because I contacted Dave and wanted him to respond. I told Wade the issue and right away he says used cars are sold as is as far as body condition. I told him that is not necessarily true, because when you make a car deal all kinds of things are written in that deal and blemishes, scratches, etc. can be taken care of if agreed upon. He then continued to say that he knew Dave gave me a great deal on this car and to that I said that has nothing to do with it. It doesn't matter how great the deal was I did not want a vehicle where I right away had to stick a bunch of money into a new windshield and had I seen it the day/evening we looked at it, I would have pointed it out then and if you would not have it fixed I would not have purchased the car, but because of the snow and salt and grime on the car the chips could not be seen until it was clean. He sounded very condescending telling me "now Kathy", "calm down Kathy", etc. and I told him not to speak to me that way. Sinclair advertises "if it's not right, we'll make it right FREE", well guess what one day, not even a full 24 hours after I left they don't want to do anything. He finally told me to bring it in so he could look at it, but the shop normally treats them and I asked couldn't he just see if that was in the paperwork and he said he could, but he still wanted to see it. Yet, another trip to Sinclair! If they DO NOT fix it, I DO NOT want the car PERIOD!! I'll do another review after I see them today at 5:00 p.m. to say if they stood by their motto. I do believe this will be the last time I go to a Sinclair dealership and at this moment I would not recommend them to anyone. **I have so much more to add to this, but I'm almost out of characters, so that's why I can't elaborate on everything and just trying to get the main issues out there.**

Daniel P

Feb 10, 2014

Joe Palumbo was great as always. He is a family friend and took care of everything we needed. Sebom was well - Sebom! His brain was not fully operational until about 10am. He too is a family friend and was great as well. I am just giving him a hard time.

Sharon K

Feb 10, 2014

The gentleman that helped me in your service dept. took the time to explain my warranty and my extended warranty.He told me how long it would take, and service was completed on time.

Patrick A

Feb 9, 2014

The entire staff were very friendly. I never felt pressured into buying a car. I believe I got a fair price and I think they also made a fair profit,

John R

Feb 8, 2014

Dave Sinclair goes all out to satisfy the customer. From the front to the back outstanding job. I wouldn't have my car serviced anywhere else. These people are as trustworthy as they come. I am completely satisfied.

John K

Feb 7, 2014

We dropped off the Edge the evening before our appointment. Since the shop was not busy, they took the car in and performed the maintenance while we waited. Saved us day and return trip to the dealer

Lynn A

Feb 6, 2014

It's quick and easy and the customer service rep was very explanatory about what my car needed at what times...I dropped my car off thinking it would take awhile and before I knew it they were calling saying it was done already....very impressed...

Joni M

Feb 5, 2014

Bruce in service is the best. He's always on top of things, returns calls and goes above and beyond to answer my questions and take care of all the issues.

Gloria M

Feb 4, 2014

I was greeted right away and my car was serviced in a timely manner. The service group is friendly even though it's obvious they are busy.

Marcus L

Feb 4, 2014

The place was clean and the people friendly. You had a truck on the lot similar to the one I wanted.

David M

Feb 2, 2014

My salesman Jim Culp was very kind and knowlegible. Gave me what I thought was fair deal on my purchase of a 2012 Ford Fusion and even bought dinner for my wife & I money from his own pocket, I would definetly recommend a friend and Dave Sinclair Ford to anyone! ( Jim Culp)P.s. I have purchased 6 cars & truck over the years and you great service too. My vehicles are maintained by Dave Sinclair Ford, from tires to battery's.

Frank J

Jan 31, 2014

The staff is friendly. My cars needs are always taken care of and they have excellent machanics. The waiting room has been recently updated and is very comfortable.

Kevin M

Jan 31, 2014

They found the problem and had me out by the time I needed to be leaving for work. They found the problem in the tire.

Steven D

Jan 31, 2014

Mr. Langenstein found us the perfect car right away and we were able to take it home with us. Couldn't ask for a better result. I do not going to dealers but he made us feel like family.We really like our car and it was very affordable.

Pamela S

Jan 30, 2014

The service advisor that took care of me Matt Hackney was very informative on what was going to be done to my vechicle and explained everything that needed to be replaced and why.

Tim

Jan 29, 2014

I would like to start off by saying the sales person (Doug Cotton) who initially helped me was fantastic. He made a terrible process (buying a car) a very easy and comfortable one. The trouble comes in after I had to start communicating with Jeff Thurman, a different sales person. Jeff is probably the least thorough person I have ever had to deal with. I will give an example: The car that was purchased for my wife had a few touch up spots that needed some repair. I figured with a little touch up paint I would take care of them myself. I contacted Jeff and he indicated he would take care of getting me some paint. After a second email request he told me the parts department had the paint and it was waiting to be picked up at "my convenience". My wife went to pick up the paint from the parts department and would you believe it was not there nor had anyone ever spoken to Jeff. Now we will have to make another trip to pick up something that was supposed to be there to pick up at our convenience. I will also give a second example: My wife had to make a trip to the dealership to sign something to get a duplicate title, no big deal I am sure this happens all the time. I told Jeff when she would be coming hoping that the paperwork would be ready and would you believe it was not. My wife waited 15 minutes and started to back out of the parking space when Jeff came out with the paperwork. This is not how any of this should have gone. Very poor customer service after the vehicle was sold. This has left me with the impression that after the sale they could care less because they have your money. I hope I am wrong but that is how we feel. By the way the 2013 Ford Flex SEL that we purchase is great, so at least they got that right.

One Key Wonder

Jan 27, 2014

Beware of buying used vehicles at Dave Sinclair. Buying process took hours and at the end to very negative surprises. First, only one set of keys provide (and this was a Ford bought at a Ford dealership) and Second, Emissions Safety Inspection was out of date. This caused us to bring the vehicle back and wait for 1.5 hours while they had time for us.

Toni

Jan 27, 2014

BRUCS NAES (SERVICE WRITER) WAS AMAZING, ALWAYS KEEPING ME POSTED ON THE REPAIRS & WHEN I WOULD RFECIEVE MY CAR BACK. BRUCE MADE ME FEEL LIKE I WAS HIS #1 PRIORTY.

David B

Jan 26, 2014

Justin Fuller did an excellent job, he came in and laid out the automobiles for us based on our discussions and had everything ready and waiting. This is not even his area of expertise any more but he went above and beyond. The young lady that went over the MySync also did outstanding work and was very thorough.

Barry L

Jan 25, 2014

The customer service was excellent. The people were very polite and friendly and took time to explain in detail everything that needed to be done on my car.

Tammy

Jan 25, 2014

Bob Spicer was great to work with, he explained the vehicle to me, went through several options on the price and seemed to understand the need to keep the cost close to what I needed. He even came in on his day off to deliver the car to me and sign up the paperwork! That was impression.

tony holton

Jan 24, 2014

went in on tuesday to trade in my truck for a 2013 and felt all was going good did have to wait 3 hr for them to get me out of there which i think is redicuolus.. when i got home i seen they also had a 2013 same make/model for 3 grand cheaper in a diff. location called dealler about this he stated he got me a good deal and was nothing he could do.. also they called wanting my cadilac converter for truck i traded in (understandable) i requested in return they fix chip i found in windsheald and giver me a ress hitch that didnt come on truck with "towpackage" dealer stated theyd fix ship but no hitch.. poor attitude along with days trying to get ahold of him.. done told others not to do buisness there and i will never return as well.. needless to say keeping the cat... they can go get a new one...

Aaron

Jan 23, 2014

Chelsea in the body shop was dream to work with. She had everything ready for me when I got there and kept me updated on the progress of my repairs.

David L

Jan 23, 2014

my ford edge was in the body shop for repair. the car was finished when promised and i was able to return an enterprise rental to your location....convenient!

Melissa A

Jan 23, 2014

The best service ever!!! I always come back. Carey Garcia is our serviceman and he is absolutely the best we have ever dealt with. He fully explains any repair needed and it is always done to perfection.

Deborah A

Jan 20, 2014

I really appreciate all Bruce in service does, he goes above and beyond, the rest of the dealership not so much.Because of dealer and salesman I just bought a 2014 Equinox!

Barbara G

Jan 17, 2014

Prompt attention & honest answers to my questions per routine maintenance needed. Very knowledgeable person that helped me & a sense of humor to boot ! Very enjoyable experience.

Grace M

Jan 17, 2014

Courteous and knowledgeable service personnel. With appointment car taken in and work done with minimum wait time. Always feel reassured if there is anything wrong with my car it will be detected for repair.

Justin

Jan 16, 2014

I traded for a vehicle from this dealership on a Friday night. I regretted my decision that night and continued to throughout the weekend. That Monday morning at 8:30am I called the dealership and told them my dilemma and requested to buy back my car, at my own expense. I was told my car was "unavailable" until Wednesday or Thursday (by a sales manager) and would be called as soon as it was available to work out another deal. Finance contacted me on Wednesday to inquire about insurance on the vehicle I purchased, upon which I explain I was waiting for my former car to become available so that I could buy it back. The gentleman from finance told me he was unaware of this situation and would speak to my salesperson. Later that same day, I received a message from my salesperson asking if I could come back to the dealership tomorrow (Thursday) to work a deal on my car. Thursday morning I received another message stating someone had already applied for financing on the former vehicle which I intended to buy back. I requested to speak with another manager who, 4 hours later, returned my call to inform me my car had been driven off the lot and was unavailable. Not only had the dealership neglected to contact me (as stated) to inform me my vehicle was available, but as I was speaking to the dealership the very day my car was actually available, I was not informed at this time nor was I called back at any time this day. LONG story short I did everything in my power, starting Monday morning at 8:30 to buy-back my former vehicle (again, at my expense) and was, for lack of a better phrase, jerked around until the car I wanted was sold. This dealership cars only about selling a MASSIVE quantity of cars and not so much about communication with customers. I understand completely that it was my own personal decision to purchase the vehicle on Friday and that was not the dealer's fault. But the fact I was told one thing (that I would be called when my car was available) and given another (that the car was sold without anyone contacting me) is quite telling on how this dealership values after-sale customer satisfaction. THE KICKER: I was told by the manager that he had never had this happen before. True, a carbon-copy situation had most likely never occurred. But, I told him according to THESE VERY REVIEWS that I was not the only customer who had purchased a vehicle, was not satisfied with it, and dealt with poorly. He told me you can find bad reviews of anything out there and that only dissatisfied customers write such reviews. This concludes my review. This dealership not only practices poor and misleading communication with customers, but dismisses negative reviews and feedback given by paying customers.

Cheetah

Nov 7, 2013

I had a horrible experience with this Service Department. This was the second Ford Dealership I took my car to about the issues I am having with my 2013 Ford Fiesta (which I haven't even had a for a year yet). They call me to tell me basically the issues of my car are normal and there is no way to fix them. So I ask the man to explain and he said "The blurb I am putting in with your paperwork better explains it". The man who was dealing with my car couldn't even explain to me why I am supposed to be okay with these issues I am having with my new car. Then I go to pick up my car and I am standing out in the cold for a while just waiting and finally someone pulls up in my car, gets out of the car, walks by passed me, then looks back and says "are you the owner?" and I said yes. I was expecting him to come talk to me about my car but no he just turned right back around and continued walking away. I was so frustrated with them that I didn't even notice until I was half way home that they didn't even fix the issue of my oil light being on and I don't need an oil change. So now I have to GO BACK to a dealer to get that light turned off but I am DEFINITELY NOT going back to this dealership.

cleveland1974

Oct 5, 2013

I have bought and leased several trucks from this dealership. I requested and online quote for a 2013 Escape that showed 8 miles on it in the ad. I received a quote with a good price. I called and made an appointment and stopped by for a test drive. At first he was unable to locate the vehicle. He asked another salesman who informed him the car was a demo and had been brought back the night before. So I asked what does Demo mean. He explained that buyers take it home so as to not put more miles on their trade-ins. I didn't quite understand this but ok. We rode around and found the vehicle. It was covered in a heavy dust including the windows, ( like it had been driven down a dirt gravel road). At that point my mind was already telling me NO not this car. I looked around the outside of the car to see if there were any scratches but I couldn't see through the dust. I took it for a test drive and it drove fine, however it had 6729 miles on it. When we got back I went in and talked to the salesman and told him that I did not consider a car with this many miles to be new. I wasn't going to pay a new car price for a car that had already been used by I don't know how many people. I was not happy with this experience and think this should have been handled differently. I called early in the day and told them about what time in the evening I would be there. I would think someone would have told the salesman what car I was coming to see and he could have made sure what condition it was in to show it. When I got there he didn't know what car I was there to see. Somebody dropped the ball here. The next day (today) I went and bought a 2014 Escape from Bommarito Ford and my experience couldn't have been any better.

JSmart

Aug 10, 2013

I bought a used SUV from these guys and got a good deal. The problem comes in when the transmission started messing up two days after we got it. As promised they put a transmission in it to fix the problem. But what they did was get a transmission out of a salvaged vehicle with more miles on it than the vehicle we had purchased. The SUV has 76k miles and the transmission they used had 80+k miles on it. So to be clear this transmission was not new or rebuilt, it was used. Most places get away with doing this because they cal the transmission reconditioned. Once confronted about this fact we were talked to by three different people. All three tried to pressure us on the fact that it is was a good deal since they were going to warranty that transmission for 12 months and 12,0000 miles. We stood firm on the fact that we didn't want a SUV that had a transmission replaced with a used one. The final result was that we gave the SUV back and canceled the deal. So word of caution to anyone out there, a dealer that is willing to do this sort of thing is not worth buying from.

jas155

Aug 10, 2013

I bought a used SUV from these guys and got a good deal. The problem comes in when the transmission started messing up two days after we got it. As promised they put a transmission in it to fix the problem. But what they did was get a transmission out of a salvaged vehicle with more miles on it than the vehicle we had purchased. The SUV has 76k miles and the transmission they used had 80+k miles on it. So to be clear this transmission was not new or rebuilt, it was used. Most places get away with doing this because they cal the transmission reconditioned. Once confronted about this fact we were talked to by three different people. All three tried to pressure us on the fact that it is was a good deal since they were going to warranty that transmission for 12 months and 12,0000 miles. We stood firm on the fact that we didn't want a SUV that had a transmission replaced with a used one. The final result was that we gave the SUV back and canceled the deal. So word of caution to anyone out there, a dealer that is willing to do this sort of thing is not worth buying from.

Lori

Aug 9, 2013

I am a Dave Sinclair customer for life! I took my Acadia there for a repair (spouse wrecked my car) and from the moment I walked in the door Jason made me feel like a long term friend of Dave Sinclair. He made promises and kept every promise he made! His follow up and customer service was the best. I will always take my car to Dave Sinclair because that is the only place to go for a flawless repair in St. Louis.

h4i5

May 10, 2013

took mother in law for new fusion. am a retired ford employ salesman would not give the employ discount. said you cant get rebate and employ discount at same found out later you could

mustang

May 6, 2013

brought my mother in law to buy a car. i am a retired ford worker and the salesman would not give her my ford discount. said the ford rebate on a new car and my discount could not be used together she bought the new car and found out later he was wrong so i fell she overpaid for her new car'

mikerc

Mar 7, 2013

I spoke to internet person Kurt Boemier. He was excellent and answered every question I had.

Donald B

Mar 5, 2013

On 3-11-3 went to Dave Sinclair Ford to look at a mini cooper it was snowing so i went in side to see if i could look at it and was greeted by Mr Sinclair he ask if i need help told him would like to look at the mini cooper he went and got a sales person he came right over . Matt the sales person was great . He cleaned off the car took it for a test drive after that made a deal. On 3-2-13 i picked up the car Matt was great to deal with and the Finance Department was great . If you go here ask for Matt great to deal with

Dannybgood

Feb 5, 2013

Had a great car buying experience at Dave Sinclair Ford! I was searching all over the STL for a decent running low mileage well priced pre-owned vehicle for my 16 year old daughter. Upon arriving, I was instantly greeted by a pre-owned salesman named Christian Keating. He was very polite and interested in my specific wants and needs for my daughter. He offered several fantastic options and allowed me to test drive each vehicle. I was very impressed by his knowledge of each the vehicles specs and features. The salesman was awesome and I feel I got a great deal! Sending my brother in soon to get a truck!

Vicki Robinson

Jan 30, 2013

This was a terrible car buying experience. The car we came to look at was not even there after we drove an hour and a halt, even though we were told it was. After wasting many hours there, we finally bought a 2011 Malibu for a much higher price than the one we came to see. When we came back with our chashier's check to get the car, they had decided to take the GM certification off and had removed the key fob with the remote start button and switched it for a plain one. We ended up buying the car, but after nearly a month we have received no paperwork and I can't even get the car licensed. I have made repeated calls to the sales manager, Mike Hatfield, and have been promised paperwork repeatedly, but have never received anyting. These people are dishonest and disorganized. Nobody there even seems to know what is going on.It took forever to get anything done and then nothing was done right. Take my advice and shop elsewhere!

Long time Ford Owner

Jan 4, 2013

It concerns me greatly to have needed to use "cars.com feedback" to get their attention regarding the issue I had with my son's car. I appreciate the response from John Sinclair to contact their customer service manager. As a result, Sinclair Ford finally did repair my son's car.

mr. hearn

Dec 20, 2012

Traded in a perfectly fine truck to get something with better gas mileage. I bought a 2007 equinox after only 2 months I had to take it in to get a lifted repaired. Dave Sinclair Ford could not get me in and sent me to Dave Sinclair gmc where it was in the shop from Dec. 7th till Dec. 18th I got it back the next day it started idling bad and the heater started blowing cold air and the check engine light came on. It was in the shop for 11 day and ended up getting a new engine and now its Dec. 19th and I have to take it back in already. I also got a tire rotation with my last oil change and was told I'm going need 2 new tired soon. I have always bought from weber Chevrolet and sent people there but at the time did have what I was looking for. Next time I will wait for that right car from there I will never buy another car from Dave Sinclair again.

Ford owner

Dec 16, 2012

After buying 4 new cars in 5 years, we bought a car for our son ... a 2010 Mazda. After having it a few weeks, we found out there was some hidden damage that was not on the car fax report. We alerted the dealership about it and they said "tough" (paraprasing). So much for their slogan ... "if it's not right, we'll make it right". They just lost a good customer and everyone we can convince not to buy from them.

The Kuya

Nov 16, 2012

Shopping for used taurus on internet ran across one at Dave Sinclair contacted dealer soon got response back from internet manager Matt set up time to come test drive, he informed me this car was at another store but would have it at Lindberg store so I wouldn't have to travel no further than I was already coming 2 hrs north from Spfld,IL. I thought that was cool talk about service, well i arrived next day around 10 am the car was there, wasted no time took it for spin the car was so clean and drove great not mention no pressure sales approach by John my salesman. I told him lets get down to business i told him what i wanted out of my truck for a trade, we agreed on a fair price, the car was mine, wow fast not to mention I felt good about the deal. Dave Sinclair's sales team is very proffessional I highly recommend to anyone who looking for quality vehicle.

parker8885

Nov 15, 2012

This was the absolute worst experience I have ever had trying to buy anything. Everyone was rude and unfriendly and acted like they didnt care if they sold you a vehical or not. I went to a different dealership and went home with my new vehical the same day. I wouldnt suggest anyone to go to this dealership unless you like being treated like an outcast.

Not a fool

Nov 1, 2012

Found a vehicle online, called to make sure it was on the lot and we were told it was. Drove 2.5 hours to find out it wasn't on that lot, but at another dealership. Showed us another vehicle we liked, but gave us the run around on that one and tried to sell us another car we didn't like. Called a couple days later to ask if we would come back and look at the one we originally went for, and the salesman was supposed to call back with the price. He never called, so we called back a few days later and he told us the car was sold. When the car was still listed on the website a few days later, I decided to call and was told that the car was still on the lot. I don't appreciate being lied to. Obviously they don't value customers, I will take my money elsewhere.

Edge2012Buyer

Jul 1, 2012

I should start by stating that I have never liked a auto sales consultant before yesterday, when I purchased a new 2012 Ford Edge SEL. I had dealt with 3 dealers before coming here on this particular purchase, and over 3 total new car purchases I have visited probably 15 dealerships. Jeff is far and away the best sales consultant, and Sinclair Ford is the best dealership I've worked with. I recommend Jeff for these primary reasons:1) Jeff is straightforward. He did not play the "negotiating the difference on your trade" game where two variables are introduced into your negotiations (new purchase price and trade value). He is the only person I've ever witnessed to be honest in this way! 2) Efficient: We walked in, gave Jeff an idea and within a couple of hours were walked out with a brand-new vehicle that we love!3) Friendly: we enjoyed Jeff's and the rest of the staff's senses of humor and easy-going attitude. It felt different all-around. The pressure sales tactics weren't there, rather it was a group of helpful people who worked to make your purchase experience FUN! If you're not interested in walking in to a dealership and having them act like you somehow 'owe' them something, go to Sinclair Ford. They will treat you as with candor and with integrity. My in-laws, who were with us just to watch the little one during out purchase, stated that they wished they had bought their Taurus (2011) from them as well. Both the in-laws and I will be back to Sinclair without a doubt, and Jeff will be our guy. Thanks, Jeff and Sinclair Ford for making the entire experience a joy.

durbfam

Jun 22, 2012

Here is the email describing our visit to Dave Sinclair Ford. It has been almost 2 weeks and I have not had a response...I am responding to the letter you sent me after my wife and I visited your showroom the weekend of June 2nd. I have lived in STL for most of my life and have seen countless Dave Sinclair commercials. Before coming to your showroom my impression of Dave Sinclair Ford was very positive. After our visit, it is hard for me to imagine ever doing business with your organization. My wife was beginning her search for a new car and was looking at the Focus hatchback and the Honda Fit. When we came to your dealership we were interested in driving the Focus hatchback to see if it was a good fit for my wife. After waiting for nearly 5 minutes we were introduced to your salesman, Mike Havicon. We explained that we were not buying that day and just wanted to test drive the Focus hatchback. After the test drive, Mike began questioning me why I would ever consider buying a Honda Fit since it was not an American car. That was major turnoff #1. I work hard for my money and I can consider buying any vehicle I want I dont need old fashioned guilt and bullying in my car buying. After our test drive my wife wanted a booklet to review the Focus at home. Mike told us to sit at his desk. After a while he came back with the Focus booklet. We thanked him for his time and stood up to leave. Mike said to wait until he told his sales manager what was happening. I told Mike we were leaving. Major turnoff #2.From the design of your showroom to the way your sales staff behave, I felt like I had gone back in time 20-30 years. My wife and I want to be treated professionally, not bullied with a bunch of old-fashioned sales gimmicks. Considering the experience we had, I doubt we would have bought a car from Dave Sinclair even if you had the lowest price. Just thought you would like to know.

Fordowner63123

Jun 15, 2012

This was the fourth Ford dealership i had been too in St. Louis county. I knew exactly what trucks i was interested in and what i wanted too see. The other 3 dealers i had seen were a very different experience then Dave Sinclair was. Cerame, Suntrup, and Behlmann can only wish to be some day the type of dealership that Sinclair is.I bought my new F-150 on June 13th 2012 from Jeff Thurman. He is the first and only car salesman that i would ever recommend to see. Mr Thurman was top notch my entire visit. He did not try to give me a run around pricing game that i had experienced elsewhere. if you are lookiing to buy a new vehicle save yourself some time and just go into Dave Sinclair and ask for Jeff Thurman. he is the most patient and honest car salesman i have ever met. Also Sam Gianino who did my financing was also a very friendly man and a pleasant experience. And i did not get the name of the young lady who showed me how to set up Sync in my truck but she was also very friendly, and easy on the eyes. Thank you Dave Sinclair Ford Team for making my experience a pleasant one. First Class all the way.

Joe1416

Apr 25, 2012

The worst dealership and customer service that I've ever seen! I was purchasing a 2011 ford f150 limited and I called my salesman (terry weir) several times to see if the truck was available and he said "yep still here with your name on it do u want to take a test drive". I said yes and to get my financing ready to purchase the limited. I gave all my information to terry and he said he walked it back to the finance manger to get me approved for the truck. I told terry I would be arriving at 5:30 on 04/25/2012 at the dealership to pick up my new truck. I arrived at the dealership and asked for terry and they paged him to the building. I stood outside and watched a salesman driving towards me on a golf cart. The salesman stopped at a white ford truck that looked similar to a limited and wrote down the stock number. He then got on his golf cart and drive towards the building. He got off his golf cart and walk by me and told me to wait he had to talk to the manger. At this point I figured something had gone wrong and that they sold the truck prior to my arrival. The manger walked out and terry and said nope the truck gone and was delivered last night. I asked the manger if he was sure and he said yep. The manger then tried to offer me another vehicle at which I was not interested in. The facts are that I called several times to confirmed my truck was still on the lot. I wasted my valuable time and gas money to go up there and purchase that truck. I would advised family and friends do not buy anything from Dave Sinclair ford dealership. I believe that his dad said if it not right we will make it right. I believe this was not the case today. It has been a sad event at Dave Sinclair ford today.Respectfully submitted Valuable customer

jenniferh

Feb 9, 2012

Jan 31st. I searched internet for a Flex. Made several inquires to Dealers. Found one I like at Sinclair. Talked to Gena about car....great vehicle, checked price, great deal. Asked her if we could buy over the phone if we put down money. Then Mike called and said that in order to get the $5,000.00 Ford rebate (it expired on the 31st) Need to fax copy of Drivers license, and credit card, and fill out on line credit app. After he got my fax, he would send a form for us to sign that we were buying the car. Later in the day, I received a call from one of the other dealers that I made an inquired to. I told them I had found a vehicle and would be driving to STL to get it on the weekend. They said, why? We'll get it here for you. (We live in NW Missouri. STL would of involved an overnight stay and $$ for hotel, food, and gas) So, we went to the other dealer, they started the paperwork, called Sinclair (Sinclair dealership closed at 6 pm) Sinclair said their trade person left at 4, and so our person was to call back the next day. They did. Sinclair first told our dealer, they couldn't' find the vehicle, they thought it had electrical problems and weren't sure where it was. They told our dealer that they weren't happy about sending the vehicle, and they wanted a trade...OK...Then approx. about 4 pm (on the 1st), my dealer called and said it was all arranged that someone was leaving Sinclair at 4:00 am the next morning and our vehicle would be at our dealership Thursday. (We had left a $1,000.00 deposit with our dealer, and our dealer stated that all the papers had been filed with Sinclair) Around 5:00 pm that same day I received a message from Randy (a Mgr. at our dealership) that Sinclair called and told them there was hail damage on the vehicle. I called immediately and said, I want the vehicle they can reimburse me the hail damage insurance $$ or fix it. Our person said they'd get in touch with Sinclair. I believe they practiced unethical business because at NO TIME did Sinclair ever inform my dealer that there was hail damage until late that afternoon. ALSO.... they were going to sell me the vehicle over the phone, had requested a down payment, and NEVER mentioned anything about an electrical problem or hail damage! After several phone calls, from myself and my dealer, on Thursday they told us there was hail damage. (This was in the afternoon about 3:00 p.m. It took all day for them to "locate" the vehicle. They actually said someone had taken it to an auto show at some point and lost track of it.) Im not understandinghow did they agree to ship it in the first place if they couldn't even find it? I had to get the President/GM of the company involved. Hes the one that found it, and verified that there was hail damage. My dealer said they had had the vehicle on their lot for over 360 days. Sinclair admitted to my dealer the hail damage occurred in May. My dealer warned me that it was risky buying this vehicle. One person said there were electrical issues with it, one said no. And we dont know how much it would cost to fix the damage. I opted not to purchase it, and so now, I have no new vehicle as the $5000.00 rebate ended the 31st.