Used Cars for Sale at David Wilson's Villa Ford in Orange, CA

Poppa D

Oct 25, 2016

management really came up huge. Great response to my questions and issues. Loved the extra effort to work with my wife's schedule and even delivered the car to our home. Great touch.

Yup1234

Oct 18, 2016

What can I say? I didn't have an appointment and they were still fast, still helpful and like always very friendly! Gotta hand it to who ever is running the service department, they make that place great!

Superduty550

Oct 17, 2016

Because they explain all the process nice and easy the program of leasing vs buying and we still have the option to keeping our new car.

The Roman Family

Oct 17, 2016

We were treated great, no pressure. When you arrive to the dealership you are greated by an individual (technician/rep.) who knows just about everything about ford vehicles, not by a salesman... hence no pressure. This individual is able to answer just about any question you may have about the vehicle you are looking at. How many miles per gallon, size of the engine, features and how they work, and any other question you can think of. The salesman does not enter the picture until you are reasy to buy, giving you the space to make a decision and not be pressured. I loved this new way of selling. Thank all you Trevor for your patience and answering all our questions, he was awesome! He actually picked the vehicle we purchased just by listening to us. He was very knowledgeable, patient and friendly. Thank you Julian for the friendly, quick and easy car buying experience. This is our 3rd vehicle from you, THANK YOU! We will be back.

Gary Heist

Oct 14, 2016

Service was fast and everyone was very polite, the time I arrived there was someone to welcome me and ask questions for the reason for my visit, Randell the service rep was very pleasant.

Red Roberts

Oct 13, 2016

It was easy to find the best program, and to have everything explained completely by people who know. The vehicle was in stock and we drove away that day.

hcp

Oct 13, 2016

I came in to the service dept. without an appointment for a 30k service and Dustin got me in and out in an hour and a half.

Anthony Gonzalez

Oct 10, 2016

I have taken my truck to the same dealer for a long time and never had any problems. I have had a rear end noise that they told me was tire noise, took it to them 3 separate times the noise is getting louder...tire noise. So I decided to take to Villa Ford that my friend told he is very happy with, spoke with Randy and long story short truck was fixed in 2 days! These guys are awesome, Randy is a great guy kept me in the loop the whole time, you have a new customer!!

jyfishking

Oct 6, 2016

Took my new F-250 Super Duty in for some Due Bill. Bryan and Angelica did a great job and the crew completed the work very efficiently. Great experience buying a new F-250 truck at Villa Ford!

Mike and Suzi

Oct 3, 2016

We had been dealing with some issues since we purchased our truck. Matt went out of his way to make sure we were satisfied with everything. They stand behind their sales!

Dirtrider211

Oct 1, 2016

Excellent customer service on Randy's part. I took my 2015 F150 SuperCrew Lariat in for some body alignment issues and a screeching noise coming from my twin panel sunroof shade... No hesitation, they took my truck in and Randy was very informative through out the entire process of what was being done!Customer service is key to a successful business! Keep up the great work Randy.... FYI im a Ford enthusiast at heart.. and this is one reason why I have now owned 5 Fords and 3 of them have been F150'sI appreciate itErik Montes

jfhwy6256

Sep 29, 2016

I went in for my initial service. I also had problem with the drivers seat. After the car was there for about 6 hours they called and asked if I could leave it overnight in order to fix the seat. I said no. Then about 2 hours later they called and said the did not have the parts to fix the seat and I would have to bring it back. On the paper work it only references the call to keep the car overnight.

Cathleen

Sep 26, 2016

Comfortable environment, friendly, and quality service. I like the staff and I am a returning customer. If I need to wait, there are plenty of restaurants close by. in addition to coffee, water and a good vending machine in the air condition waiting area.

Brandon91

Sep 24, 2016

These guys are all super friendly and professional. Very patient and informative workers who made the experience as pleasant as possible. I would defiantly recommend this dealership to any friends or family looking to purchase a new Ford!

Hange2

Sep 21, 2016

Fast and they remember me. Never a reason to complain. Always top notch. When Wilson took over it went from "just ok" to "I'll never go anywhere else"

Rubyf150

Sep 21, 2016

AJ is awesome, very accommodating and great personality among all the staff. They went above and beyond to find exactly what I was looking for and give me a great price with low payments. It was a dealer transfer and they made sure it was in perfect shape and I was happy with it

Linda

Sep 15, 2016

Professional & friendly staff, very willing to assist. Offered comparison between lease & purchase options. I never felt my questions were unimportant - always treated me with respect

Rubydoo

Sep 12, 2016

Villa Ford gives "Going to the dealership for service" a good name. Always dreaded going to dealerships in the past for fear of added unnecessary "preventative" maintenance. I can trust Villa Ford and Mr Bradley for an honest estimate and thorough maintenance check.

Outforfungirl

Sep 12, 2016

Came in looking for a used car Left with a new car at zero interest. Every one at the dealership was friendly and helpful. Thanks for a great day.

Bobdeth

Sep 11, 2016

Was a very good buying experience. Your staff did a good job winning me over. I'm probably one of the toughest customers and they took away a negative experience into a positive one.

HDFATBOY

Sep 11, 2016

Awesome from the moment we stepped into the showroom till we drove our truck home. Villa ford has a tip top staff and would definitely recommend family and friends to go and make a purchase there for a new or used car.

TB

Sep 11, 2016

Rex (sales) was probably the best sales person I have ever dealt with; highly recommend him; ask for him. Austin was extremely helpful in going over the vehicle. The finance guy (sorry I don't remember your name) finished it all off nicely. Thanks for a very non-stressful buying experience.

Boss303

Sep 7, 2016

Difficult problem, took longer than expected. Service tech needed to contact FORD to resolve issue As of today still working it. Provided nice loaner/rental car for a total of three days so far

Djacks25

Sep 3, 2016

Fantastic visit to Villa Ford. Randell had me in and out in no time at all. The service and staff were very nice and accommodating. I won't take my vehicle any where else for serving.

Aqualine

Aug 30, 2016

Julian always takes care of us, we buy all are vehicles from villa ford and recommend Julian and villa ford to our family and friends

dwn

Aug 26, 2016

You Had my car for 2.5 weeks. My navagatior runs like xxxx now! Not accurate on completion date. Pay that much, shouldn't have issues. My navagatior doesnt run like it should. Never had these problems before. Navagatior seems to have shifting problems, and is stiff when going into gear. When acceleration the car is jerky. Should be smooth. I just paid that much for you to break my car. service department not good. Lies when car will be ready. Picked up my car and a coke exploded in side, no one cleaned it left it in sticky as xxxx all over. Had to complain before it was cleaned Yet again I have to go back to see if they can fix what they broke. Not a happy custome. If you have an expensive car don't bring it here,

RiceFusion

Aug 19, 2016

Randy was very efficient and personable. Our car was ready and washed when promised. Had to wait for my car as I didn't have a ride; the waiting room was comfortable.

jim

Aug 16, 2016

Another Terrific Villa Ford Car Buying Experience ! Although I did not get exactly what I needed to payoff my 2015 Acadia, I got a Terrific Price on my new 2016 Ford Fusion.

Carservice123

Aug 16, 2016

Great service and attentiveness. Paul Richardson is very professional and does a great job. I decided to wait until my Service was completed and I had a minimal wait. My truck was even washed when it was done. It was great service with a smile!

Fernando Dorado

Aug 13, 2016

I had a great experience with the salesperson by the name of Wes and finance manager was great too. I would consider purchasing from this dealer again.

unwilling2share

Aug 11, 2016

When I took my car in for service it needed more attention than we had initially planned for and the service drive manager Randy was so great at keeping me informed of any updates.

Charles Shoup

Aug 10, 2016

I received a "first oil change free) when I brought my used 2012 Nissan from Villa Ford. The vehicle was purchased August 1, 2015, and I just put on a little over 3000 miles since the purchase, but decided to get the oil changed after driving it for a year. The service advisor came to my car as soon as I stopped in service area. I waited in the customer area and it didn't take long to complete the job. The service advisor explained what all was done and was very courteous and friendly and thanked me for the business. I love Villa Ford..............

Jim'sSN

Jul 24, 2016

Service was done in a minimum amount of time. I brought my car in at 9:30 and service was completed by 11:00 am.

MikeB

Jul 24, 2016

We leased a great new Ford Edge, but when we found a small flaw in material after taking it home, they went above and beyond to help us get it fixed and in completely cherry condition. Great product, excellent service, I couldn't be happier! I would definitely recommend Villa Ford to my friends and family.

BBS

Jul 23, 2016

The dealership was professional, responsive and knowledgable in the product line. The transaction was seemless, the price was the best I could find. The "team" approach to selling was used making the experience quick, efficient and painless. No pressure, no games, they showed me the truck explained thourghly it's capabilities and technologies, stepped away and gave me the space to make a decision. Finance was a breeze, again thourghly explained the contract, 10 minutes I was in and out ! I would recommend this dealership for anyone looking to get value, service and professionalism.

Rob159

Jul 18, 2016

Matt was knowledgeable, informative and helpful. Miguel, the shuttle driver, was courteous and patient. Matt explained the reason for my service needs and helped me understand future service requirements.

Tricialeah

Jul 14, 2016

There are not enough stars in this review to adequately express the excellent experience with Villa Ford and the outstanding staff who facilitated the sale of my new Fusion. Prior to purchasing at Villa Ford, I went to a large dealership which was much more local to my home and the place where I purchased my previous Ford. I was met with indifference and sub-standard professionalism, to say the least. Specifically, my request for a particular vehicle to be transferred between dealers was postponed for several days and I was purposefully lied to about the vehicle's location. Yes, I was given lies instead of support and service to facilitate the purchase. To this end, I decided not only to find a different dealership, but to look for a different car make. I had enough of Ford based on the treatment I was given as a long time loyal customer. However, fate intervened and I located the original vehicle I wanted to buy. Prepared for another round of lies and "car salesman snobbery", I pulled up to Villa Ford and was met by a group of employees who greeted me and bent over backwards to assist me. It was like I was THE most important customer in the world and their mission was to make me happy. Long story, but it resulted in a very happy ending. The product specialist, finance manager and the superior salesman AJ, created a memorable new car buying experience which I will never forget. Although the dealership is 20 plus miles away from my home, it is the ONLY dealership where I intend to do future business. Thank you and well done, Villa Ford!

bruceullm

Jul 12, 2016

Service writer (Paul Jackson) was knowledgeable and the price was fair. The time required was actually less than I'd anticipated. There was some concern for a possibly leaking cooling system, but Mr. Jackson was able to determine that was not a problem., He also determined that the automatic transmission service was not yet due, which was a great savings.

DP's Review

Jul 9, 2016

Excellent customer service with quick turn around. The price for the tire replacement actually beat the local chain stores! Paul was outstanding and very thorough.

Bruce

Jul 3, 2016

Your mechanics let the entire system down (even the sales department) when they failed for the second time to rotate the tires. Simple thing, now I have to go to my Goodyear dealer to get it done. Guess what, he does interval servicing too. Why not just go there instead in the first place? TELL THEM THIS (the mechanics). If they didn't do that, what else didn't they do? Did they actually do my injector service? Now trust comes into the picture, all over a simple tire rotation. Matt was the service writer and was very courteous.

Luvfusion

Jul 3, 2016

We were looking for a car after my car died unexpectedly. We had an idea what I wanted and Villa Ford was able to deliver everything we expected. The employees are friendly and helpful. It was a pleasant experience overall.

Bobbie

Jul 2, 2016

Everyone at Villa Ford was pleasant and helpful.Alex in Sales, Trent the Product Specialist and Dan in Finance are top rate at what they do!

Savy shopper

Jun 30, 2016

Since this is our 3rd C-Max leased from David Wilson't Villa Ford, we knew what we wanted when we walked into the dealership. Within 3 hours, we drove off the lot in a 2016 Kona Blue C-Max Energi [SEL], but not without a little snag. Thinking that all the SEL's were the same...they are NOT...we inspected the car brought around for us to view, and went back to the office to proceed with the deal. It's only then that we were told: "You know that this vehicle has no backup camera." We did NOT. So, back to the drawing board. Car #2 was brought out for inspection, and we carefully went over the list of options. But, of course, the options cost quite a bit more $. So the well-advertised price for the big July 4th sale, floated away, and our monthly lease payment increased accordingly. Not once did the salesperson tell us that there are different packages available on the SEL in the initial negotiation. Since we already drive a 2015 loaded Energi, [SEL], we were dismayed to find out that our 2015 has many perks that the new car does not. But the bottom line...at 80 miles a gallon, it all works out in the end.

VWbuss

Jun 30, 2016

Great team from Julian our fleet representative to the finance manager!Also my guys in the company pass up three closer ford dealers to take to Villaford service center!!!

Shan.Scocchio

Jun 29, 2016

Within the last 2 years, we've purchased 2 vehicles from Villa Ford! After having a few hiccups with the maintenance on our vehicle, Brian Boyda & Zac Slaughter were able to correct and guide us into a new vehicle without any issues! They truly seemed to care about our needs. And not only were they accommodating, they seemed to laugh with us on the issues that seemed to be happening. A big Thank you to the Finance department (Jorge)! You knocked out the worst process of buying a car so quickly! Thanks! All in all, we LOVED working with Brian, Zac & Jorge! We will DEFINITELY be recommending our family and friends to go through VillaFord! Thanks again for your time and effort in correcting any problems we had! We truly are thankful and happy customers!

Mluna

Jun 28, 2016

I trust Julian and knew there was never a choice of going anywhere else. I'm in sales and Julian's experience continues to be superb in every aspect from beginning to end. Thank you

Raquelareyes

Jun 23, 2016

So the sales manager Jose was amazing and the finance guys was super cool I believe one of the manager mark I think was his name was so helpful but the person showing me the car he had reddish hair I believe his name was Austin he was very rude and wouldn't answer my questions just my grandpas and the car was for me and I almost walked out but everyone else was super nice and helpful

Rita Meghrouni

Jun 20, 2016

Randy was great as always. Everyone there very helpful and polite. all m questions were answered and I received my car back in a timely manner.

Fordlover

Jun 20, 2016

Had a great experience with a very knowledgable staff. I came in knowing what I wanted to pay and leave with. I didn't have a lot of time and they accommodated that with ease. Often car buying can be a daunting task. Not at Villa Ford. From their great selection of vehicles to their management team it was a breeze! Highly recommend that anyone looking for a new purchase or lease visit Villa Ford! I'll be back!

Norris

Jun 18, 2016

Service Manager was prompt , courteous and expedited work as promisedWork done was as requested Efficient facility in generalWas surprised that Villa Ford does not accept checks

Chris C.

Jun 17, 2016

Great Peeps! Tony Pasqualetto has stood the test of time because he is straight shooting, personable, honest and just the best. Though winding down in my career, I used to buy a new vehicle almost every year. Never saw a dealership as competent and customer friendly as Villa Ford. I will be back!

jbarb78

Jun 12, 2016

I was previously a GM vehicle owner for about 20 years, but decided to test drive the F-150 and give it a shot. I was very well taken care of by the staff at Villa, they answered all of my questions and gave me a thorough walk-thru of the vehicle before purchase. I was very comfortable, Julian explained all of the features and finance terms clearly, and made it a very smooth transaction. Would recommend them to friends and family without question.

Reviewer_B

Jun 11, 2016

Friendly employees, fast service,and reasonably priced. Had no problem waiting for my car. Had my annual checkup, 1 new tire, and at the end I received a clean car back. Great dealership

Kathy Cole

Jun 9, 2016

I was in with our 2013 Ford Edge for a routine check. Everything was done very well and all explained to me. I feel they very thorough.

Bar, B

Jun 5, 2016

Only problem: at time of setting appointment, not informed car ride is on a schedule. I sat in waiting room 1 hour before I got my own ride home.

DKAnderson

Jun 3, 2016

Went in expecting to be taken advantage of when buying my F250. They laid out their best pricing up front and negotiation was a thing of the past. AJ was a pleasure to work with. Dan in Finance was excellent. Thanks for the great experience guys

Bob

Jun 2, 2016

The work done was fine. I just had a problem with time it took. I had an appointment for 10:00am. I arrived at 9:45. The service rep said it may take 3hrs so I got a ride home. I did not receive a call till after 3:00pm to tell me my car is ready. It was just a 20,000 mile checkup . I don't think it should take that long.

bob aviaation

May 28, 2016

I had a great experience buying our new escapesalesman did what he said he would do I locked my keys in my car and he got the door open for me

Coast1

May 28, 2016

I brought my wife's car in for a routine service. Randy Bradley did an excellent job explaining what was needed and did not try to sell me something I didn't need. The service experience was superior to my past experiences at other Ford dealers. Thank you,

Tim. Mustang1965

May 27, 2016

Work was done in a timely and to are satisfaction.Randy Brabley kept us up to date on the problems that came up and was happy to get the problem solved.

NewFordBuyer

May 26, 2016

Got in as soon as they opened on a Saturday morning with the car in mind that I was looking for, with the terms I was looking for and they did a good job getting me what I wanted.

Daneg4575

May 25, 2016

Thank you for our 2016 Explorer the service in all departments were wonderful! It was a fast painless purchase! thanks we love our new car!Joe and Dana Genova

ken landrith

May 21, 2016

Sales manager went above and beyond to ensure I wasn't without a car. I purchased this vehicle at Villa Ford, So it was nice to see that they take care of their customers and good old fashioned customer service isn't dead.I will buy my next vehicle from villa ford.

Mark Steele

May 16, 2016

Reserved 2 wagons, Villa held them for 3.5 weeks while I closed the transaction internally, arranged shipping and licencing, smooth, easy, on timeThank you

Marianne

May 14, 2016

My appointment was made on line. I arrived 10 minutes early and was checked in promptly and a completion was given to me. Then I was pleasantly surprised when the work was ahead of time. Every one was very efficient and helpful. Thank you! Marianne Robinson.

Boo

May 14, 2016

Great service on warranty problem. Got done on time. Fixed problem. Got called when car was ready. Easy checkout at cashier. Gear shift worked perfectly after replacement.

FordTruckGuy

Sep 17, 2015

Everybody from Sales to Finance to Service has gone above and beyond since I purchased my new F-150. The General Manager Scott even came down to congratulate my family and I on our purchase. This was the third Ford dealership we visited and it was easily our best experience! I'd recommend Scott and his team to anybody in the market for a new car!

Alex2pro3

Sep 17, 2015

Really appreciated all the helpful advice and the salesperson walking me through each car I was interested in. Would definitely recommend them to a friend.

befair

Mar 13, 2015

I went to this dealership after looking online for a car. I knew my credit was not good but I wanted to see if I could trade my current vehicle for another with a lesser interest rate. I made an appointment to come see the vehicle and was treated like royalty when I walked in the door. After a test drive and talking some numbers I was waiting on the bank loan reply and to my surprise I saw another person test driving the vehicle I wanted. Shortly after a different man, other than whom I'd been working with, came in with my keys and told me they would call me if the bank decided to give me the auto loan. This guy pretty much pushed me out of the door. I felt extremely embarrassed and almost cried when I left this place. NOT BECAUSE I HAVE BAD CREDIT...BUT BECAUSE OF THE WAY I WAS TREATED. They hadn't even gotten a reply from the bank and were telling me to be about my way? I guess the people with good buying experiences here have great credit and lots of money down. WORST EXPERIENCE EVER!!

Mx574

Dec 11, 2014

If you want to feel like a number go to villa ford. Nothing too horrible in my experience just pressure salesmen, the minute you buy you can tell they do not care anymore. Do not expect sales and service to communicate, they make promises they don't keep, and waste your time because of poor communication.