Used Cars for Sale at DCH Brunswick Toyota Scion in North Brunswick, NJ

A.J.

Sep 13, 2016

Because this was my first car, we visted several other dealerships before DCH Toyota, but in the end I found a car perfect for me! Rupurt Palmer was my dealer and while I didn't get te exact car I imagined, he managed to put me a car that had all the gadgets I originally wanted! And within my price range! These guys sat with me until closing to make sure I got the car I settled on, fully insured, and completely happy!

reedrage2

Sep 8, 2016

Usually the thought of dealing with car salesmen makes me wish I was getting a root canal instead. However, Rupert wss very friendly, relaxed, and in no way pushy. He didn't rush me and he was able to guide me to the vehicle that best suited my needs. Very professional, and didn't make me feel nervous. I got a nice Van at a decent price.

TerryH60

Sep 8, 2016

We were treated like family! Our sales rep, Hesh Ismail, was friendly, genuine, eager to help and Lisa Ocasio GSM, continually worked with us to make the numbers work.

Lindacampie

Sep 1, 2016

I actually purchased my car for a price that was very, very close to the price I wanted to pay! How odd is that!?! They really came through for me! Henry Davis is a good man and actually prayed with my 2 friends that I was with... now THAT is awesome!!! I was impressed! Yes, I would recommend buying a car from him and DCH!!!

Iftekhar M.

Aug 29, 2016

It was an excellent experience for me after running around all day in different car dealers. When I stepped into the DCH Toyota I felt like home. There was no pressure of buying, there was no rushing from them. I actually went there 20 minutes before they close. They gave me ample time to decide my car and stayed one and half hour more to help me complete my deal. I specially want to thank Russell and Arnaud for their brotherly suggestions and outstanding service. I really appreciate that they waited late that night to help me get my car. I am so impressed.Also thanks to Lazlo to help me at the late hour.Thank you once again.

chase2067

Aug 25, 2016

Usually when you go to dealerships the sales people only care about making money. Alex Gomez cared about me and what i could afford. He was very nice and understanding and made me feel comfortable. Wilson was my finance person. I told him what my budget was and he made it happen. He was hilarious I was having so much fun in there I didnt even realize the time. I was in and out. It wasnt an all day process.Definitely will be back.

Arafsatt

Aug 18, 2016

Don't have much to say but my sales/client advisor mr. Nikhil Joshi is the best in the dealership. Look for him when u goto buy a car. Overall very easy and smooth experience. Will definety go again of i need another Toyota.

colombian dave

Aug 17, 2016

Bought a few cars in my lifetime and toyota dealerships in general do it right. DCH does it better in many ways. My salesman Giovanni Mancipe was professional , personable and inviting. It's a testament to the training at DCH. Got a decent offer for my trade in and ended up buying a late model certified used Sienna . DCH had plenty to choose from and made my experience there pleasant. I don't have to think about where my next car purchase will be. Thanks guys.

CJ024

Aug 14, 2016

I met with Stan,Lisa and Paul. They had me in and out of the dealership within an hour. Super friendly staff, the truck was clean and so was the showroom. Very professional. Will be back in 36 months for my next Tacoma.

Shigga2000

Aug 13, 2016

I'm screaming for joy! I had a 1998 Nissan maxima that went on me. I was so nervous because my credit isn't good at all and I just knew it was gonna be impossible to finance. I WAS ABSOLUTELY WRONG! Not only did our sales guy Bernard and Wilson help me find financing but they actually cared about getting me approved for something that was safe and reliable. Driving off in my 2013 Honda Civic with a smile on my face!!!! Definitely coming back to this dealer when I'm ready to get another car!!!! Dch brunswick toyota is my recommendation to any and everyone looking for a new or used car!!!!!

mdonini82

Aug 9, 2016

After visiting a few dealers in the area, my husband and I went to North Brunswick DCH thinking we were going to be treated poorly as the other ones (Princeton being the worst) but we were pleasantly surprised when we got excellent service. The vibe was completely different. From the second we were greeted by the sales person Arnaud to the GSM Lisa asking if we were being helped, they went above and beyond for us and they were extremely helpful and courteous. The entire process was very pleasant and we really enjoyed working with them. It goes a long way when you are treated right especially at a car dealer. I will recommend Toyota and especially this dealer to all my friends and family. I think the GSM and other managers are doing an excellent job, treating their staff the right way because the sales people are amazing there. Very well done!

Myrating88

Aug 9, 2016

I AM A KIND OF SKEPTICAL PERSON WHEN IT COMES TO SEARCH FOR A NEW CAR WITHOUT THOROUGHLY GOING THROUGH A BATCH OF CRITERIAS FOR THE DEALER'S RATINGS.AT LAST I FOUND AND STOPPED BY TO DCH BRUNSWICK TOYOTA AT ABOVE ADDRESS, THIS IS THE BEST DEALER I EVER HAD BEFORE, IN BUYING A CAR. I HAD GIVEN SOME SUGGESTIONS IN THE SURVEY WITH THIS DEALER AND I QUITE SURPRISED WITH THE EXCELLENT RESPONSE AND PLEASANT HOSPITALITY CONVEYED TO ME, ESPECIALLY MR. TUNG LEE. I FELT ITS QUITE WORTHY TO DRIVE ABOUT 100 MILES FROM MY HOME IN NYC AND GOT A VERY GOOD DEAL FOR A NEW 2016 CAMRY AND WITH ALL ITS PLUS POINTS TO CLOSE A DEAL WITH MR. LEE AND NO WEARY WHATSOVER.BOTTOM LINE, WHEN YOU READ THIS REVIEW, SEARCH NO FURTHER WHEN YOU COME TO THIS DEALER FOR A CAR AND IT WILL SAVE YOU A LOT OF TIMES AND EFFORTS AS I DID IT FOR YOU ALREADY.HIGHLY APPRECIATE MR. TUNG LEE ATTITUDE TOWARDS TO CUSTOMERS NOT TO ME ONLY FOR SURE, I BELIEVE. KEEP GOING FORWARD MR. LEE AND HOPE YOU CAN INSPIRES OTHER IN YOUR TEAM OR ASSOCIATES. I WOULD RATE 10 BRIGHTEST STARS FOR YOUR EXCELLENT CUSTOMER SERVICE.

My3girls346

Aug 1, 2016

Not a good experience. After inspecting and test driving the van, my husband and I were ready to make a deal. We were told by a finance guy that before any deals could be discussed our credit had to be run (red flag). We reluctantly agreed. Now a rude business manager (wish I remembered his name) came and told us we're approved and gives us the numbers. I ask if the #s are based on the sticker price and he says yeah. I tell him we were under the impression there was room for negotiations, he flatly says "no but I'm sure there are 1 or 2 dealers around with a lower price that you can check out" I said ok and we got up to leave. He says "can I ask why you're not getting the vehicle. I thought u were interested" I say "we were but again we thought we could negotiate" He asked our # I told him and he said "yeah you're way off" I said ok and we left. He didn't even try to counter with another offer. He was just SOOO arrogant and condescending!!!! He clearly couldn't care less whether or not we bought the van. Won't go back there bc of that guy! Must say Reagan and Lisa were very nice.

JonathanRodriguez

Jul 29, 2016

Mark and Lisa were a pleasure to deal with as I searched for a highlander for a family member. Great responsiveness and great pricing. Will def consider them on my next lease. Great experience, highly recommend!

Joteach

Jul 20, 2016

Everything-from the price to the trade-in to the customer service--was great. The staff was knowledgeable, professional and friendly. I can't recommend this dealership highly enough.

Mean_Reen

Jul 16, 2016

I was on my way to DCH North Brunswick to complete a trade for my 2007 Camry I named Sheeba. On the way, Sheeba had a temper tantrum and died on Route 1. Bernard came to my rescue! I wanted a 2010 Camry and left with a 2014 Camry with very low miles! I am very happy with the vehicle and service! Thanks a lot to Bernard and Wilson!

narfk

Jul 14, 2016

Regan was great to work with, leased a new 2016 Camry and he was very courteous and helpful. Will be calling him for trading in our older car and purchasing another one soon.

Amara79stewart

Jul 13, 2016

The car Bumper needs paint so takes away from the feeling of "new car" I was offered to bring it back for the paint job but at my own expense, I was able to get financing with a low monthly payment and my credit isn't the best. Overall I was pleased with the service

greg

Jul 6, 2016

I just got my new Toyota Prius 3 TouringSales people were very nice and polite (no pushing)Ricky and Jacklyn took grate care of me. They made sure, that all sale process went smoothly and quickly. Ricky was very professional and answered all of my questions with knowledge and confidence.It was a grate day fro me, because not only I got brand new car, but I got a pleasant experience at DCH Toyota. I highly recommend this place for anyone who wants to buy a new car without a head eke of dealing with this process.Special Thanks to Mr.Russell Hill (Financial Manager) for very professional approach and smooth hassle free process.DCH Brunswick Toyota ROCKS !!!Gregory K.

jek1234

Jul 6, 2016

i have a very unpleasant experience at the north Brunswick Toyota dealership. i went to buy a car from them. they will treat you nice way as long as they you agreed on their price. once you disagreed with them, they will start treating you like a shit. especially their manager Lisa is very loud mouth and disrespectful person and also having very bad attitude. if they said come to shop we will talk and make a deal face to face don't trust them they will just waste your time. their are many dealers around who treat you nice way and try to make a deal happened even if you disagreed with their price.so i would suggest to try any other dealer than north brunswick toyota.you can easily get far better deal outside than north brunswick toyota.Dont even try to waste your time here

juicy123

Jun 27, 2016

Having an extensive background in sales, i was very impressed with the manner Alex Gomez conducted the sale. He listened attentively to what i was looking for and helped narrow it down to realistic options of which i chose one. He was thorough, honest and above all knowledgeable about his cars. Alex is definitely the best service ambassador i have encountered during my short stay so far in the US and i would gladly refer more clients to him.

RoRo

Jun 26, 2016

I went to this dealership after receiving a letter regarding financing a car. I sent in an RSVP. By the next morning, Bernard Bownes called me and invited me to come in. I just went in to look, but the professionalism and friendliness I received from both Bernard and Wilson Calderone, ended with me trading in my Saturn Vue and getting a Nissan Sentra. A bonus with this transaction is that years ago when I bought my Vue from this former Saturn dealership, my salesman was Mark Clifton. I found out after my purchase that Mark is now the General Manager of this location, so I technically ended up giving him back the car he gave me 9 years ago.

Red

Jun 9, 2016

I was sold a prius by Kal. He was very knowledgeable on all vehicles, professional and kind. I would recommend this dealership and my salesman to all my friends.

avon happy

Jun 9, 2016

We bought a new Avlon using your Saleman Arnaud Kegbe, He was very professional and a pleasure to do business with. He made an experience that we uaually hate actually good. We felt no pressure and we feel the deal we made was very fair. Your lucky to have such wonderful people working for you. Not only was Arnuad, great but also your finance Manger Mr. Behary added to out overall good experience. Everyone we had dealing with that day gave us great service. We would highly recommend to our freinds and family to go to your dealership.

vivian

Jun 8, 2016

On May 31, 2016 I went into the above dealership to purchase a new car. Buying a car can be very challenging, however, your VIP Manager, Arnaud Kegbe helped me with my purchase. He went above and beyond to make the transaction easy and smooth. I am very pleased with my purchase. I am recommending all my friends and family visit your store when they need to purchase a car. Again, your staff were very pleasant and understanding the needs and wants of the customer. In this day, it is very rare to work with people that have the best interest of the client or buyer. I am now a dedicated customer of yours. Excellent service!

sunrisevw

Jun 2, 2016

Got a very good price on the SUV we wanted. Everyone we dealt with at the dealership was friendly and seemed more focused on getting us in the *right* car as opposed to just sell, sell, sell. Very informative and prompt with follow-ups, accommodating with appointments, etc. Also, a very clean and spacious dealership, not cramped at all.

Zaezae123

May 27, 2016

Thank you Bernard Bownes for putting me in a 2013 Toyota Corolla. My overall experience at Toyota was great. The empolyees were very nice, and they were professional. Bernard put me in something that fit my budget and was a good price. I was in out of the this place plus I left with a car. So overall this car my experience was excellent!!! Also I want to thank Wilson Calderon. He was very helpful when buying the car also.

Car4Me

May 22, 2016

Brought my husband in to get a car since I have always had a great experience here. We were not happy with our experience at another dealership and left without a car. At DCH we were treated with courtesy and we left with the car we wanted. I expect to be back in a few years when our lease terms expire.

DreCaban

May 22, 2016

Never had a better experience! Mr. Bownes went above & beyond, along with the excellent customer service! Made me & my Mother-in-Law feel extremely comfortable, and we left extremely grateful!!

verysmartcarbuyer

May 19, 2016

STAY AWAY FROM THIS DEALERSHIP BY ALL MEANS....WE GOT AN INTERNET QUOTE ON A 2016 TOYOTA TACOMA LIMITED....I HAD IT IN WRITING...I DID A KBB TRADE QUOTE ON LINE AS THE SALESMAN TOLD ME TO....HE TOLD ME THEY WOULD GIVE THE KBB PRICE FOR OUR TRADE WHICH WAS A 2015 JEEP CHEROKEE TRAILHAWK....PURCHASED NEW WITH A STICKER PRICE OF $42,000.00....THEY TOLD ME THEY COULD ONLY GIVE $24,000.00 FOR THE TRADE....KBB WAS BETWEEN $27,000.00 -$29,000.00.....THE JEEP IS IMMACULATE....THEY TOLD ME THEY WERE GOING TO DISCOUNT THE TACOMA $3,000.00....IT HAD A STICKER PRICE OF $41,000.00....WE DROVE ALMOST 2 HOURS TO GET THERE....WE WERE DEFINITELY LEAVING WITH THIS TACOMA WITH ALL THE INFO THEY AGREED TO OVER THE INTERNET & PHONE....SO, LONG STORY SHORT, THEY HAD US THERE 4 HOURS & NO DEAL....THEY GAVE US A PRICE OF ABOUT 3K-4K LOWER THAN KBB.....THEY OFFERED $24,000.00....I FINALLY GOT THEM TO GIVE US $25,000.00 FOR IT....THE SALESMAN WE WERE WORKING WITH, HIS NAME WAS STANHOPE.....HE TOLD US WHEN WE CAME IN THAT HE WAS A MANAGER & HE WOULD BE DOING OUR DEAL....COME TO FIND OUT AFTER WE LEFT HE WAS JUST A CLIENT ADVISOR....NO MANAGER.....HE LIED TO US THROUGHOUT THE WHOLE VISIT.......SO, WHEN HE BROUGHT US THE DEAL....HE WAS HOPING WE DIDNT CATCH IT BUT HE HAD ON THE PAPERWORK, $2,100.00 FOR ACCESSORIES???? WE DID NOT CATCH IT RIGHT AWAY BUT THEN WE DID....HE WAS SPEECHLESS WHEN WE CALLED HIM ON IT.....THERE WERE NO ACCESSORIES ON THE TRUCK....SO, HE REALLY DID NOT KNOW WHAT TO SAY...HE WAS TRYING TO SAY, OH IT IS GAP INSURANCE & SO FORTH....WE NEVER PURCHASE GAP INSURANCE ANYWAY....BY THE WAY, WE BOUGHT ABOUT 40 PLUS BRAND NEW CARS IN OUR LIFE....SO WE KNOW WHAT WE ARE DEALING WITH AT DEALERSHIPS....HE PROBABLY LOOKED AT US AS A COUPLE OF STUPID BROADS....THEN HE TACKED ON A $400.00 DOC FEE THAT HE TOLD US FROM THE BEGINNING HE WOULD SPLIT THAT WITH US BECAUSE I QUESTIONED HIM ON IT RIGHT AWAY....WE ARE FROM PA & PA ONLY CHARGES $129.00 DOC FEE....JERSEY HAS NO CAP, SO THAT IS A WAY THEY GET SOME OF THEIR MONEY BACK THAT THEY DISCOUNT ON THE NEW CAR...THEN HE TACKED ON A DMV FEE OF $250.00.....PA ONLY CHARGES $36.00....SO, HE TRIED TO RIP US OFF ALL OF THE MONEY HE DISCOUNTED THE TACOMA....HE REALLY DID NOT THINK WE WOULD CATCH THAT...HE WAS SO SURPRISED WHEN WE DID AND ASKED HIM WHAT WAS UP WITH THE EXTRA CHARGES...THAT WAS AN EXTRA $3,000.00....WE HAVE BEEN TO ALOT OF DEALERS IN OUR LIFETIME....NEVER QUITE VISITED ONE LIKE THIS....WHEN WE TURNED OUR BACK TO THE DEAL...HE DID NOT KNOW WHAT TO SAY BECAUSE HE WAS SO EMBARRASSED HE GOT CAUGHT BEFORE WE SIGNED THE DEAL...ESPECIALLY BY 2 DUMB BROADS THAT HE THOUGHT DID NOT KNOW WHAT THEY WERE DOING....SURPRISE!!!!!!!...WHEN IT COMES TO DEALING WITH CARS...THERE IS NO FOOLING US...WE HAVE HAD....CORVETTE AFTER CORVETTE, HUMMERS, NISSAN 350Z, CONVERTIBLE AFTER CONVERTIBLE, SPORTS CAR AFTER SPORTS CAR AND THIS CLOWN TRIES TO RIP US OFF ON A TOYOTA TACOMA.....IF YOU DO DEAL WITH THESE CLOWNS....WATCH YOUR PAPERWORK BEFORE YOU SIGN YOUR JOHN HANCOCK....GOOD LUCK TO ALL YOU CAR BUYERS THAT SHOP HERE.....THESE PEOPLE WILL TRY TO SCAM YOU , SO IF YOU GO THERE, PAY ATTENTION....AFTER WE GOT HOME, WE CALLED GENERAL MANAGER TWICE....(CLIFTON)....HE NEVER BOTHERED TO RETURN OUR CALLS TO TRY TO SMOOTH THINGS OVER....NEVER AGAIN

Igor F.

May 14, 2016

Got an Internet quote within a day, the dealership lived up to it, everything was done fast, no surprises (which is a very good thing!).

RBSThree

May 6, 2016

Used car shopping was stressful until we found DCH Brunswick Toyota. We purchased two used cars and have had no issues. They were certified and run like new. We live over an hour away, so don't go there for service - but we absolutely would if we were closer; however, the next time we need a car we will be sure to check them out again.

Yesenia01

Apr 27, 2016

I have been servicing my Camry for the last 5 years at DCH Toyota. Not only are their prices fair, but their staff is great. My service advisor Ed Ramirez is the biggest reason why I continue to be a DCH customer as he is extremely helpful, and has a great personality. He takes his time in explaining the work that needs to be done, and how the prices are broken up between parts and labor. I would highly recommend anyone who needs service on there car to go to DCH and work with Ed.

davidrav4

Apr 27, 2016

I have had a Toyota now for years and recently switched from where I leased it over to try servicing at DCH Brunswick Toyota. It is the best move I ever made. When I arrived at the service department at DCH, for the first time, they rolled out the red carpet for me. I was given the King's tour of the dealership. Javad, got me right in and had the technician working on my vehicle immediately. Lynn the Customer Relations Manager introduced me to the Service and Parts Director, Rich, where I was welcomed as a new customer and then escorted to the customer lounge. My service was done in record time, which was most important to me as my schedule is very tight, and I was back on the road in record time. To all the staff at DCH Brunswick Toyota, you have a new loyal customer! Over the years I have had many experiences with Toyota dealers and this was truly the best.

Conchetta

Apr 26, 2016

Brunswick Toyota service center was very helpful in assisting me with whatever I needed to keep my car running smoothly. Kevin is very knowledgeable and I trust him, I wouldn't go anywhere else.

Suzie Fortin

Apr 24, 2016

Rupert was able to answer all my request over the phone before I had to drive onsite. He located the car I requested and went pick it up personally, all within the same day. The service was courteous and efficient.

Chris Rizzo

Apr 21, 2016

Rupert Palmer was very informative and helpful! Real nice guy. Great service! Overall good experience. Would definitely recommend this dealership. Ask for Rupert, ya mon!!!

J

Apr 20, 2016

I have bought 4 new cars (all Honda) from different dealer. This was my first Toyota from this dealer. My honda dealer is great but DCH brunswick is exceptional.

mlaforge

Apr 19, 2016

Our sales associates, was very helpful with all our concern and would highly recommend him to friends and family as well as the dealership. All were friendly and helpful

neloofoma

Apr 17, 2016

Juan Martinez, thank you for treating me like family!!I went to Toyota Brunswick for service of my 2012 Camry and had a wonderful experience with them. I'm always crazy weary of car repair places, whether they're a dealer or another general mechanic workshop because they always try to make more out of you and upsell customers one more thing that they don't really need. It was quite different here. First of all, everyone was quick and efficient with assisting; as soon as you drive up, someone is waiting to greet you and direct you to your advisor.Juan Martinez was my "advisor" i.e, the person you see at the front; they are assigned to your case and will walk you through your repair/service process from start to finish. He treated me like I was his family!! He was very patient, honest and knowledgeable. I was told exactly what was wrong with my car and what it would require to fix it. Most of the issues were Toyota specific recalls and so, those were all fixed (parts and all) for FREE! I did change all 4 tires which was one of my initial reasons for coming in, and I got this deal...(buy 3 and get 4th for $1). If you download the app "toyota owners", there are deals and discounts there all the time, depending on the service you wantBefore my car went in for repairs, I test drove it with my assigned mechanic (Eli) so that I could actually point out the noise I was concerned about while we drove the car; then when it was fixed, I drove it around again for a bit with Juan and everything checked out perfectly. The price was great, I didn't get cornered into fixing an issue that wasn't there (which most mechanics do) and my car still runs very smoothly. That definitely helped me regain some of my trust in car repair shops/techniciansImpressive service Juan, if you ever read this...thank you for your great dedication to your work!!!

debbie

Apr 8, 2016

The men I worked with were very knowledgeable and I would recommend them to someone else. I appreciate the help when no one else would help and love the car!

mina khalil

Apr 7, 2016

long story short , i saw this car online at DCH brunswick toyota , a used car , and i was so excited to go look at it bcuz it was within my budget , i contacted them online , left my email and next day i had Elizabeth emailing me , i gave her my number and i was at work i couldn't answer my phone that day , next day i contacted DCH toyota and i decided i will finish work and go look at the car, when i went there , the man at the front desk , asked me for the code of the car , gave it to him , 10-15 minutes later , he came to me , and told me sorry it's sold yesterday !!!!!!!!!! and he said i can look outside at the parking and see if i like anything else !!!!!!!!!!!!!!!!! so 2 things here 1st : if you have a car online and calling people to come see it , you have to be sure you have it !!! that's so unprofessional ,, i drove 45 minutes after long day at work , and all i get its sold !!! and by the way they still have it online ! so i wonder if they had it in the first place ! or its only for ads !!!2nd : when you tell people that they can go outside and look at the cars !!!!!! do you expect them to run at your parking lot looking for cars ! what happened to showing people around , trying to find them something at the price range !!!i have to admit , my experience with DCH brunswick was very bad ! ,, advice ,, don't waste your time and go there ! and don't believe the online store ! seems like its just to get you to go there !

John T

Apr 6, 2016

I had a very good experience at DCH Toyota Rupert Palmer found me and my family the right car for the right price couldn't ask for more excellent overall experience

Dennis14

Apr 3, 2016

My experience at Dch Toyota was a very good one, everyone was helpfull and professional...Rupert Palmer did a very good job in assisting Mr with my purchase..

abby123

Mar 31, 2016

I had my Toyota Rav4 serviced at this facility and I had a great experience, everyone is so friendly and helpful, but I want to thank Juan Martinez specially for taking care of me and my cars repairs in such a professional manner, he answered all my questions and concerns , I left very pleased with the work and service that was provided. Thank you toyota staff and thank u so much Juan Martinez for all your care .

ClaireG85

Mar 31, 2016

I have only gotten my cars from DCH. They must be doing something right if I keep coming back! Very easy, quick and efficient! Always a pleasant experience.

satisfied customer

Mar 31, 2016

My whole car buying experience went very well. My client advisor was knowledgable and very helpful through the whole process. The whole staff was friendly and professional.

Donna

Mar 29, 2016

Bernard and Wilson were wonderful! No pressure or head games. Great deal on my new car and trade in. Entire staff was friendly and courteous

Tundra

Mar 20, 2016

My sales experience at DCH Brunswick Toyota was truly exceptional. I went to another Dealership but my experience with the Sales Rep was not a good one and i was so uncomfortable the way i was treated. I decided to shop around and my daughter told me to visit DCH Brunswick Toyota and speak with Rupert Palmer. I called and spoke with Rupert and he made an appointment for me but the only time i had off from work is on a Thursday. Mr. Palmer told me his day off is on a Thursday but no problem he would come in on his day off to assist me with my purchase. Thanks to the entire Sales Team at DCH Brunswick Toyota i was able to have the best buying experience ever, The price was right and i am the Proud Owner of a 2016 Toyota Tundra Double Cab 4x4. The showroom was beautiful and that also added to make my experience great. I will always recommend family and friends to DCH Brunswick Toyota. God Bless !!!

DOUBLERAINBOW

Mar 17, 2016

THANK YOU FOR THE BEST LEASING PRICE SHOPPED AROUND!WE WILL BE BACK WHEN OUR TWO NIECES GRADUATE COLLEGE THIS SUMMER!WE LOVE YOU A BUNCH!

A.Marquez

Mar 13, 2016

Wanted a new Ford truck,but got denied finance from a Ford dealer. DCH got it done for me. "2016 Ford F150,from a Toyota dealer" ????

lizcar

Mar 12, 2016

This is the second time leasing with Stanhope and I will do so again next time! He is professional, courteous and knowledgeable and fun to deal with!Thank you for my 3rd opp here,Liz Heffler

lydiae

Mar 8, 2016

I came in this past Friday, March 4th, 2016 with my friend to turn in my 2013 lease & look for another Venza to lease or purchase. I immediately asked for Giovanni (Manciple Millan) since I had stopped in at DCH Brunswick a month ago to look around since my lease was ending soon. Giovanni was EXTREMELY helpful then, so naturally we looked for him on Friday. He showed us another Venza, also a 2013, that was an XLE. After driving the car, (a beauty in blizzard pearl), we sat down to go thru details. After reviewing everything, it was cheaper to buy rather than lease. I was amazed that not only was I able to turn my car in that night, but I could drive off with my 'new' Venza as well! This is my second time dealing with DCH Brunswick, and now, just like back in 2013, I would HIGHLY recommend ANYONE to go see them BEFORE going anywhere else! We also had the pleasure of dealing with Mr. Russell Hill for financing for the first time. It was very close to closing time, and not once did he rush us when we posed questions regarding purchasing the additional GAP insurance or the extended warrantee. He was able to provide me with the lowest price for the additional coverages, as well as making us feel comfortable asking various questions. He was a blessing straight from the LORD!Again, to quote an old Toyota commercial : "o what a feeling......Toyota"

audrey41

Mar 6, 2016

I came to DCH on March 2, 2016 to test drive a RAV4 for comparative purposes with Nissan Rogue, Honda CRV, and Ford Escape. I was overwhelmed by the RAV4 but more overwhelmed by the expertise of Henry Davis who was knowledgeable in all aspects of his "not so easy" job. Mr. Davis made my experience less stressful because he answered all my questions, he was sincere, he understood what my needs were in purchasing a car and he took time to help me do comparative shopping via the internet. I never felt pressured to buy and was truly happy that I was able to drive my RAV4 home within a few hours although I only wanted a test drive . More importantly, I truly felt that he was looking out for my best interest and not just trying to make a sale. I would also like to give my appreciation to Abdo Behary who made it so relaxing and informative to even get myself in debt (smile). I actually did not mind getting more in debt than I wanted to because Mr. Behary showed that he had faith in me and made it so comfortable and easy to complete the finance forms. So thanks to both Mr. Davis and Mr. Behary as they proved to be sensistive to the needs of the buyer and made it a very pleasant experience.

ErinA

Feb 29, 2016

Came to this location this morning and purchased a brand new Toyota Carolla. My grandmother and I were helped immediately by Brad Fischer who was the bomb.com and helped us pick the perfect vehicle. He even managed to impress my grandma, the Toyota guru, with his friendly personality and knowledgeability even when we asked the craziest of questions. Everyone worked together and got us through this process in a pleasant and timely manner, we were impressed!

Happiess

Feb 25, 2016

I was full of anxiety, in this being my first time as a female to puchase a car by myself. After spending a few hours working out my situation both Bernard Bownes and Wilson Calderon both spent time reassuring me that this would work for me. Very efficiently and kindly reassured me that starting over in my personal change of life problems,starting with purchasing a car, was the first move in my new beginning of a new change in my life. I truly felt trust in these gentlemen. I drove home feeling like a new person in my certified new Toyota Thank you guys for all your time and patience in working very hard to make this possible for me..

Jsschardy

Feb 22, 2016

I have worked in the car business for over 15 years and by far my experience with both sides of the spectrum are very knowledgeable. No one wants the hassle of car buying. When I first approached DCH Brunswick Toyota, it was mainly because they had a vast inventory of certified pre-owned vehicles at a reasonable price. When I contacted the dealership I already knew I needed special financing with a low credit score and no prior loan history. I was promptly answered by Bernard Bownes who assured me that his special financing team would be able to get me in one of the cars I was interested in. I arrived at the dealership Thursday evening at 6pm, I was shown the vehicles I requested, Bernard happily ran back and forth allowing me to see all that I asked for without complaint. Each of the cars were beautiful and all worthy of purchase. I choose a 2014 Toyota Corolla pre-owned model. Within 15 minutes of being in the finance office with Wilson Calderon I was approved through several banks. Not only was I approved, I was within my budget of monthly payments with an interest rate that was low in comparison of my credit reflection. On Friday I signed the contract and drove my new car home satisfied. The total time I spent in the dealership was 3 hours; this was wonderful as I am not a wait around type of gal. I didnt feel hosed or pushed around; I spoke my needs and wants and they were met both by Bernard and Wilson. I wouldnt consider shopping anywhere else; and would not hesitate to come back at the end of my loan to work with either gentleman again.Jessica Hardy

Dinabob123

Feb 17, 2016

I have been coming to Brunswick Toyota for about 15 years. Bought for my brother-in-law, leased and bought for my son and last one which was Monday lease another car as my lease expired. I just trust Liza Ocasio to much and cannot go to other dealership. I was assisted by Mohamed and he is super, super good, so patient and very professional. Regarding the papers, Russell assisted us and same great experienced I had. Thank you from the top, Mark, Liza and sales and office personnel, More power to you all. God bless you. Bob and Dina Niestempski

luri

Feb 17, 2016

The Client Advisor, Hesh Ismail helped us with our Toyota leased vehicle and in with the (now) purchase of the new 2106 Camry .. This was a 2 day affair ( different day s :) we spent a lot of time cumulatively close to 10 hrs , the reason i mention this is because the gentlemen though new at his Job was very patient with all out questions and queries.. We had explored dozen diff options which would best suit our need.. In the end we came out happy feeling that we made a good trade/deal.. All through out the transaction Toyota made every effort to earn this sale, threw in additional incentives to close the deal.. In the end i left the dealership with a feeling that i bargained hard and got a good deal .. And i am sure the house never looses .its just the feeling ..LOL .. overall i am a very satisfied customer..

RPolanco

Feb 13, 2016

I just purchased my second used car from this dealership and I had a great experience both times. I live in Allentown, PA and drove all the way to North Brunswick because Bernard, in financing, told me on the phone that even tho my credit wasn't good they could get me a loan and that's exactly what they did. Wilson Calderon, in special financing, was able to get me a loan for the car I wanted to buy that same day. I would highly recommend this dealership to all my family and friends. The people here are awesome especially our salesman Luis who showed us the car, took us for a test drive and stayed with us the entire time until we left in our new car. Thank you so much DCH Brunswick Toyota for everything!

S&KK

Feb 6, 2016

With a recent credit setback, was worried about my ability to get financing. Needed a minivan for my family, and Wilson Calderon was able to secure a loan in a day.Luis Rivera, our salesman, was great. Knowledgable about the product, and even took our young son around the dealer as we worked out the paperwork.All told, the dealership experience was the best I've had, and the price I got my Sienna for was extremely competitive. Without having to haggle. Got to love an honest dealership.

Isabella7

Feb 2, 2016

The day I went to DCH Toyota as soon I walked in Mr. Alexander Gomez receive me and help me out with everything I need. as well did Mr. Wilson Calderon. I was treated like a queen :)

Dar

Jan 27, 2016

I walk into DCH Brunswick Toyota scion and OMG I got the best customer service from two great Gentlmen Mr.Bernard Bownes and Mr. Wilson Calderon they GAVE me ABOVE and BEYOND the upmost service Will most definitely recommand my family and friends to them can't thank them enough have a fantastic year guys you deserve it.

Lisanunez

Jan 26, 2016

I would like to just say this dealership helped me out with a lot! First off, great service and very friendly emplyees. Most of all I want to give a huge thanks to Alexander Gomez and Wilson for giving me an awesome first time buyers experience! They both did an amazing job and couldn't have asked for a better experience with them. I surely recommend going to this dealership, they're efficient and work expontaniously well!

Chitra

Jan 22, 2016

I enjoyed my experience with DCH Brunswick Toyota. I was shopping for a brand new TOYOTA CAMRY and had looked at some other places online on other dealers, then found that they offered the lowest price. They do all their negotiating via e-mail and phone calls to save your time when you go. Paper work was ready when I went for buying and I got a better rate through email itself. Sales representatives have answered all my questions properly.

Roberto P.

Jan 22, 2016

My wife and I enjoyed our visitation to DCH Brunswick Toyota. They really met our expectations, with their knowledge and guidance towards us. They guided us on how to select the perfect vehicle that meet our needs. Alex, Fernando and Wilson were hand on hand assisting us from start to finish. All employees were friendly from service to sales. I definitely recommend DCH Brunswick Toyota!!!

beachgranny4

Jan 20, 2016

Toyota speaks for itself! The dealership is a class act! All employees were friendly from service to sales and all made sure I was being helped even though I have to travel to get there it is worth it! Finance Dept. was quick and efficient and not pushy at all which is a big plus!

Zunair

Jan 2, 2016

I enjoyed my experience with DCH Brunswick Toyota. I was shopping for a brand new TOYOTA CAMRY and had looked at some other places online, then found that they offered the lowest price. They do all their negotiating via e-mail to save your time when you go. I was able to test drive a car immediately. Afterwards, I discussed pricing for a while. Initially, I was looking for Camry Hybrid, but than decided to go with regular TOYOTA CAMRY.My sales person is Ekaterina Gritsenko, she is very informative and friendly, answer all my questions in a professional way and make an arrangement/locate of my desired car within 2 days.Experience in Finance department is also very pleasant and Mr. Abdo Behary is very professional and quite a bit sense of humor person, his dealing was very impressive and in friendly environment.Super happy with the new car I have!DEFINITELY RECOMMENDED DEALERSHIP and as they say Delivering Customer Happiness (DCH)THUMBS UP!!!

EB

Dec 23, 2015

I recently bought a Certified Pre owned Camry, and had a couple of issues that I didn't notice the evening I purchased the car. I spoke to Arnaud Kegbe, who sold me the car, and he made sure all of my issues were taken care of , and it was done in a very timely matter.. Arnaud was very professional, and his no-pressure approach made this a very good experience, and their service department is second to none. I would highly recommend both Arnaud Kegbe and DCH Toyota to anyone looking for a car.

Aurora28

Dec 18, 2015

Excellent customer service by VIP Coordinator Mr. Arnaud Kegbe and Finance Officer Russell Hill. Explained well in clear and concise manner about the leasing terms and Gap coverage which I had no prior idea what those options were.

Lesha12

Dec 17, 2015

I had a very pleasant experience at the North Brunswick Toyota dealership. Arnaud Kegbe and the supporting employees all helped me with purchasing my first self owned vehicle. They were sincere as well as entertaining! I would definitely recommend them to friends and family

engineer83

Dec 15, 2015

I just told delivery of my Scion tC last night. DCH Brunswick Toyota continues to be a great place to buy a car. Kal was my sales person and took great care of me. Wilson Calderon in finance was very professional, timely and a pleasure to work with. I highly recommend this dealership.

Zoie 22

Dec 1, 2015

I went to the dealer on November 23 2015 went to service my 2006 rav4 have a little problem so I decided to return to the service area I was very upset came up on rich very nice guy speak very proffessional and polite calm me down he fix the problem so I decide to go in and speak to arhand kegbe a sales person about getting a new rav4 he was very nice have a good personality I drove out with a 2015 rava4 thanks to arhand kegbe He is a wonderful guy I would recommend my entire family and friends to dch .

Muralidharan Govindaswamy

Nov 29, 2015

Reagan takes one step beyond to meet customer expectations. He is polite and patient to explain customer queries to the utmost satisfaction. I will recommend Reagan to my friends and colleagues for car dealerships in future.

Mensah25

Nov 27, 2015

Being my first time buying a new car, I was very cautious and I admit a bit fearful of the new experience. When I entered the doors of DCH North Brunswick, Reagan approached me and made all my fear vanish. His personality and knowledge on the vehicles of my choice made me feel very comfortable. Reagan was able to give me a great deal and did not pressure me to choose what he believed was more ideal for me. He is patient, kind and knowledgeable. To this day I am pleased with my new car. I would recommend Reagan as any ones salesman! God bless him.

Sunshinedawnie

Nov 27, 2015

Reagan was a delight to work with. He was friendly and courteous. The deal went smoothly. Everyone was friendly and helpful. The whole experience was non stressful. Thanks to all involved.

Bgarcia91

Nov 26, 2015

Reagan was such a pleasure to work with! What I enjoyed most about doing business with him is he did not pressure me into buying anything, he really cared about what my needs were.Buying a car especially for a female can be overwhelming but Reagan was so knowledgeable and really made my experience of buying my first car on my own quick and effortless.

King_evs

Nov 25, 2015

Reagan was such a great help to me during my time there. He took his time to explain every question I had in details and had great patience for his customers. He has a great heart and I recommend him to any one that goes there. GO REAGAN!!!!

Lu

Nov 25, 2015

Reagan was very friendly and has patience to explain everything to my understanding. He answered all my questions and made sure I was satisfied with my purchase

Nanayaw

Nov 25, 2015

Reagan really helped me when I was buying my car. He explained everything to my understanding. I will definitely recommend him to anyone looking to buy a car and he's very respectful.

Pramod

Nov 25, 2015

DCH offers great service and Reagan offered very good deal and service. I bought Highlander and Camry. I can certainly recommend DCH Brunswick Toyota to all my friends

Swapna

Nov 23, 2015

Kal Ismail was our client advisor and he made sure that our purchase went smoothly. He made sure all the paperwork was ready the day we came to pickup our new car. We signed the forms, did the financing documents and were out of there in less than an hour. Thank you.

swtstang1964

Nov 23, 2015

I have bought all my cars from them. Carlos knows what I want in my cars and he goes above and beyond to get me the car I want. This is the only dealership I go to in Jersey.

Colombiano

Nov 21, 2015

Deal with Carlos was a great experience, He made my wife and I feel like part of his family. He advices people with the most confident level of knowledge about his job. I will advice my family and who ever want to buy a car to visit Carlos first. Go with Carlos Puerta first and you never will be sorry about it.

dinlugoj

Nov 20, 2015

I bought an Highlander Limited 13 month ago. I paid full asking price but part of the deal was to have a hitch and plug installed. They installed it and I was very happy with my SUV till a week ago when I unhooked the trailer from the Trailblazer and try to pull it with the Toyota. No lights.I checked and found no power on the SUV plug. Upon further Google work I learned that there should be a relay at the drivers feet which converts from 4 lights system on the Toyota to 3 lights system on the trailer.There was no relay in there and the plug which was to be connected to it was hanging lose. As soon as I brought it in the first lady told me that it was $160.00 to just trouble shoot the problem. I explained that all it needed was a relay and add a fuse in the fuse box. She passed me to her manager and he said that there was no deal to install the relay. Then he says hes going to call the sales manager in another building to see if they pay for it. After an hour he told me that his technician is going over the problem "wire by wire" to find the problem. After 3 hours he told me that I have a bad relay and they changed it out of the "good will" They even washed my car. In the way home I stopped and looked at the driver feet and there it was MY NEW RELAY. There was no need to lie. He should have just said: sorry we forgot to install it.So there is my average rating instead of good or great.

Jordin723

Nov 16, 2015

This is the best dealership I've ever worked with. Wilson was so professional and helpful and went above and beyond to find the car I wanted a a very good price and deal. I will never go anywhere else and highly recommend them! I am so thankful to this team of wonderful people!

MISHA'S DCH 247

Nov 7, 2015

PHENOMENAL SERVICE:I just left DCH Toyota: And saw MICHAEL DeANGELIS, greeted with a Smile. I had a Wonderful Surprise..!!! The Drivers side where I was hit earlier this week [Door & Bumper], was buffed out, and I no longer need to get that side repaired [it looked worse than what it was]. What an Excellent Leader to take the initiative to handle an issue without being asked. MICHAEL DeANGELIS is an Awesome ROCK STAR, an AMAZING DCH Expert, and a GREAT Person..!!! He always takes GREAT care of ME, as well as his other customers. Michael is compassionate, foresees the need of the customer, and IMMEDIATELY thinks of ways to bring resolve. That's why I keep coming back..!! [Take Notes]He DESERVES a Promotion..!!!TAMISHA PALIN [Franklin Park, NJ]

Potential_Prospect

Oct 21, 2015

As you probably are aware, the times have changed and gone are the days of on-site negotiations. Potential prospects, such as myself, who are dealing with Internet Sales team want clarity.In my recent dealings, your team failed on:1) Knowledge- The vehicle's optional equipment could not be communicated.2) Transparency- I was pressured to come on-site but after continuous back/forth, they failed to mention that the vehicle is not even available. Terrible sales tactic.3) Competitiveness- Save your breathe, this dealership is not open to providing quotes over-the-phone or via email. At least my wasn't.

J Irizarry

Sep 30, 2015

Jacqueline Maldonaldo and Ricky Maldonado were super helpful with me to get my new car. They did more that I was expecting. They did more that an extra mile to help me and make possible have a new car. You have an invaluable employee in them. Congratulations!

JMoyeno

Sep 30, 2015

It all started with call from Jacquelyn who in very less time got back with great deal based on my request to match Toyota offer. In the mean time I had tried different dealers, Finally I decided to visit DCH Brunswick Toyota dealership. The moment I entered the dealership, I felt 'good people' around me unlike other white collar chest out salesman in different dealerships. I had feeling this was the place to buy my new car I meet Kash, Ricardo Maldonado My salesman, Abdo Great people Very nice make feel like they know you for ever. work with you. I will recommended to friends and family ! Thank You Toyota Dealer In North Brunswick !

lromero10

Sep 30, 2015

Buying a new car here was an amazing experience. Costumer services was excellent! Carlos Puerta is an amazing person to work with. Very professional and friendly.

truck,easy1

Sep 17, 2015

Buying my new truck here was clear and easy. Our sales rep Hamza was very patient and polite explaining everything. Very good in the dealing process and professional in every aspect.

victorialgorman

Sep 14, 2015

I had the privilege of working with Carlos for the second time. The comfort level brings trust. He is an asset. Abdo great too!Victoria

Ann0412

Sep 11, 2015

Carlos Puerta was knowledgeable, upbeat, professional, patient, fun and I highly recommend him for anyone considering buying a Toyota. I purchased a 2015 Camry XSE.

Natalia Meneses

Sep 9, 2015

Buying a car can be overwhelming, but Carlos made it easier. Thank you so much for helping me getting the best option for me. I'm very happy with my car!

Sandeep Mittal

Sep 9, 2015

It all started with call from Jacquelyn who in very less time got back with great deal based on my request to match Toyota offer. In the mean time I had tried different dealers, one of them from different Toyota dealership with no luck getting close to what I was looking for. Finally I decided to visit DCH Brunswick Toyota dealership. The moment I entered the dealership, I felt 'good people' around me unlike other white collar chest out salesman in different dealerships. I had feeling that I will go home with new car today. I met smiling Jacquelyn who then introduced me to Carlos who never let me feel that I am talking to yet another client money sucking salesman. He made me feel home, showed me the car I was interested in and helped close the deal with the help of Cash (not sure if spelling it right here). They finally met the offer I was given earlier with reasonable trade-in value of my old car. Over all, it was great experience there for my new RAV4. I am already spreading the word that you guys are good. Hope to do business with you in future when needed. Thanks!

Chrissyl387

Sep 8, 2015

This was my first esperience with leasing/buying a car, and it was amazing. Giovanni was awesome to deal with. Wouldn't go to another Dealership. The whole process took a couple of hours and Giovanni checked on us every step and made sure that everything was going well.

SamIAm

Sep 1, 2015

Overall it was one of the best car buying experiences I have had to date. Was taken care of quickly upon arrival, Salesperson, Greg who I had a meeting with was fairly quick, and Mark showed me around while I waited.

amy81515

Aug 18, 2015

My experience at DCH Brunswick Toyota was excellent. John helped me figure out what car I wanted and took the time to explain all of the cars features and dealership deals. I never felt as though he was pressuring me to make a decision and encouraged me to express what I wanted so that we could reach a deal favorable to both of us. He was awesome!

ccl99

Aug 16, 2015

This dealership was identified by AAA internet tool for my new Prius purchase. Everyone was professional, accommodating and able to reach agreement for my new car purchase Wish the dealership was closer to our home as the positive experience would have my try the Service Department in addition.

TSHL

Aug 13, 2015

I had a great experience in purchasing my new Toyota Sienna. I am not a fan of the car buying process, but the team at DCH were great to do business with. They were responsive, friendly, knowledgeable and friendly.

Toyota fan Barb

Aug 8, 2015

This was our second experience purchasing a Toyota at DCH and it was an experience that wasefficient, pleasant and thorough just as it was for our previous purchase.Carlos was cordial, informed and accommodating. He answered all our questions and addressed our concerns. He made our car-buying experience as painless as possible. We love our new Camry and thank Carlos for all his efforts and patience with us.I'm certain that our next Toyota will also be purchased at DCH.

GSM

Aug 1, 2015

We went to DCH in May to check out the Camry and were almost certain about purchasing the vehicle then but the unprofessional service received at that time left us with a sour taste of the customer service experience and we never intended to come back until I was recently approached by Michele (Internet Sales Mgr.) who requested to give DCH Brunswick a second chance. We visited DCH the very next day, met with Lisa (General Sales Mgr.) and were impressed with the professionalism extended (more specifically, no nonsense and hassle free negotiation). Thereafter, Carlos assisted further with the sale and we were in and out in a relatively short period of time with our new Camry. I am glad we visited DCH again! Will definitely recommend them (specifically, Michelle, Lisa and Carlos for their courteous dealing).

gfbrady

Jul 27, 2015

Brought my RAV 4 in for Bluetooth phone connection assistance and wish to comment on knowledge of Fernando Ramirez in getting the job done the right way.

Experienced buyer

Jul 2, 2015

Prompt service, smooth transaction, knowledgable, down to earth sales staff. Not to mention a very pleasant atmosphere over the showroom. Good selection of vehicles. Wonderful experience

rbright71

Jun 2, 2015

I emailed the dealership about my interest in a new Camry. I received a call almost immediately. I arranged to come in the next day. I met the team and was then introduced to Carlos. Everyone was super professional, very courteous, down to earth, and not pushy. Carlos was phenomenal. From start to finish, Carlos was super helpful and professional. He didn't push me in any direction other than where I was leading the experience. He wanted me to be happy with the car, the experience, and the dealership. Carlos earned my business! Thank you again for such a wonderful car buying experience.

mlk2313

Jun 1, 2015

It was my first new car buying experience. John Barker was our sales person. He was very honest and transparent throughout all processes and Its rare to find these qualities in salesman these days.

jenore423

May 24, 2015

Reagan Ayim made my car buying experience the most pleasurable. He catered to my needs (customer). Very understanding to what you're looking for.Best dealership

Lazrr

Apr 28, 2015

I came to the dealer looking to exchange my current lease since I had 10 months left on the old lease and was over in miles per the agreement. Carlos was able to structure a new lease with a 2015 Venza with no penalties from the old lease. A win-win for everyone. I truly enjoyed working with Carlos and the rest of the team and shows customer satisfaction goes a long way. This is my 3rd vehicle leased.

Sacampbell

Apr 17, 2015

Rupert Palmer was very patient and friendly. I came to DCH looking for a certified used car. I was very pleased with the service. Diego was also amazing. He addressed all of my concerns in a friendly and professional manner. It is very rare you find people with such great customer service. Thank you again!!!

Luckless

Apr 5, 2015

My salesperson , Rupert Palmer is a excellent salesperson, I had a extremely pleasant and stress free experience buying my 2015. Raf4. I purchased my first car at Toyota but this time around was more pleasant and easiest experience. Rupert work very hard to make sure I was happy that I know how to work all the different parts of the car. I give him 5 stair and I would recommend him to any one of my family and friends

Eddyb629

Mar 25, 2015

Had an amazing experience buying my car with Carlos Puertas. After originally purchasing my first scion from him I went back knowing I wanted another one. Unfortunately there were none in stock but he went out of his way to search for the car that I wanted. Two days later I get a call from him telling me he was one his way back to the dealer with my dream car that I was searching for. I appreciate the fact that he went above and beyond to get me my car. It was a very pleasant shopping experience because I went in knowing exactly what I wanted and wasn't force to look at different cars when it wasn't available. I didn't realize how hard it was to find manual cars now a days. Thank you so much for my new car.

MilesCG

Mar 22, 2015

I called in after researching for a 2007 Toyota Yaris online, and was able to get the car in a timely manner with wonderful service. Rupert was very helpful, professional, and assisted us in completing the purchase even though we went past closing time. I would recommend your company to any one of my friends who are thinking of purchasing a car, and would definitely use your company for my next car purchase, which might be soon.

Jim

Mar 13, 2015

I had an extremely pleasant and stress-free experience leasing my 2015 Camry SE at DCH Toyota Brunswick. I have purchased many vehicles at this dealership but this time around was the most pleasant and easiest experience I had so far. I found Bharat, Russell, and Lisa to be professional, honest, not pushy, and took the time to answer my answers. Bharat and Lisa really focused on what deal (purchasing or leasing) made the most sense for my personal driving needs. The next day after my purchase I had some further questions about numbers on my leasing contract; therefore, I sent an email to Lisa on the next day which was Sunday expecting her to respond on Monday. However, within minutes of sending the email Lisa responded with the answers. I have recommended this dealership to many others and will continue to so.

valerie

Feb 28, 2015

Rupert was an excellent sale associate, he worked very hard to make sure I was happy and that had a car before i left the dealership. Thank you very much...Valerie

change007

Feb 27, 2015

I contacted and researched over a dozen dealerships in the Tri-State area (NY, NJ, PA) in search of the in stock 2015 Toyota Camry Hybrid XLE model in the desired color. Of those dealerships I visited two including DCH Toyota. DCH Toyota had the best price and the desired vehicle in stock. Alexander Gomez made the sales experience wonderful and effortless! I recommend that if you want to save your time, money and want to be treated as a valued customer then visit DCH Brunswick Toyota for an accommodating and customer committed experience! Rest assured that this is the place to purchase your Toyota vehicle! Thank you Alexander Gomez for an exceptional experience!

Carolina24

Feb 15, 2015

My family and I are very pleased of the service and the people that had helped us were extremely friendly. And they had answered all the questions that we had.

patcwalk

Feb 14, 2015

My sales person Mr. Rupert is an excellent sales person, he never push any deals that I was not interested in, he made some suggestions, and it was great advise.He ask me what car was I interested and showed me the one I choose.I had a long day and every one was friendly including James. who checked on me regularly.I eventually got my car and Im very happy and I love my car. I would recommend Mr. Rupert to any one of my friends.

micki64

Feb 12, 2015

Henry Davis was awesome to work with. The finance person was just as helpful. I would definitely recommend this dealership and people I worked with.

Sam

Feb 10, 2015

The buying experience was very nice. The sales person Mr. Henry Davis and his manager were very pleasant, knowledgeable and professional. The finance manager, Richard, who helped me with finalizing the deal and the paperwork was also very nice and professional.Overall it was a pleasant experience and I would recommend this dealership.I have only one unresolved issue with my telephone and the built in Blue Tooth in the Camry 2015. For some reason my telephone which is two years old is not able to pair with the car's Blue Tooth. I will try to resolve it with them shortly.

delizR

Jan 30, 2015

Rupert Palmer was helpful as soon as I walked into the dealership. I went in to look at a specific certified used car and he walked me over to it then went on a test drive. Rupert, as well as Tung Lee, answered all of my questions and concerns. There were minor stains on the dashboard and A/C climate control that they Both tried to help me with but no luck. I left with a beautiful car and a low finance rate. Thanks again!

michelle

Jan 14, 2015

I recently started taking my Toyota to another shop to get it serviced. The last time I was at the service center, I explained what the problem was with the car and asked if they could take it out on the road and do a test drive. They said that they would. That was before they got my money. Needless to say that did not happen. They drove it around the parking lot and told me that there was nothing wrong with it. A lie! It just seem that some of these guys; Mike being one of them are just plain arrogant when it comes to women and especially people of color. The way they talk to you is so condescending. I will never take my car back there ever again. Especially Mike the Service Manager. Once he had the nerve to yell at me in front of everyone; so unprofessional. I am quite happy now with the people who I've found to work on my car.

chantol23

Jan 12, 2015

Answered all my questions and concerns and helped me find the perfect car! He came in on his day off to make sure that the purchase went smoothly.

Alvih

Jan 3, 2015

Rupert was awesome in helping me drive off with a new camry. He was flexible, transparent, and went the extra mile to help me with anything I needed. 10/10 would recommend.

ollandm

Dec 30, 2014

Rupert was an absolute pleasure to work with and Lisa worked out the best deal for me to be able to lease my 2015 RAV4. This was my second experience with DCH Brunswick Toyota and it was better than the first! Rupert was so patient with me and he explained every detail of the process and got me what I wanted, Thank you!

Kahina Louis

Dec 4, 2014

Rupert was a pleasure to work with. He made everything very easy for me and did all that he could to accommodate my needs. He even checked in with me a couple times past the purchase, just to make sure everything was running fine with my car and that I was enjoying the experience. I would recommend both this dealership and Rupert to anyone looking to get a new car!

ninny

Dec 1, 2014

Ninnmar: My experience with Mr. Palmer was excellent. He was patient, friendly, approachable and understanding. Great experience. Thank you Sir for a job well done.

brownda1

Nov 1, 2014

My car buying experience was always a " Big " disappointment. RUPERT and LISA finally changed that for me.Thanks so much to the both of you!

Jason1811

Sep 5, 2014

I had a great experience in buying my car! Rupert gave great service and advice. He is patient and friendly! Overall a great experience and I would recommend him anytime. Keep up the good work! Thanks for the service!

himansu255

Aug 3, 2014

I had nice experience working with Rupert at the Toyota dealership. He was approachable, friendly and had all the relevant information for our purchase of Corolla SE. He was able to work with the management to address our needs. He took care of every little aspect of our purchase from test-drive through speaking to the insurance company. Even after the purchase was over, Mr Palmer was patience to address some trivial concerns.Overall, I would definitely recommend this dealership and Mr Palmer for their great service quality and professionalism.

Manish Jha

Jul 21, 2014

There was an ad on the http://dchbrunswicktoyota.com/ for Oil change for $54.95 for synthetic oil change. However, when I went for service I was asked to pay $69.99. When I told them there was an ad on their website for full oil change $54.95. They did not agree. After 10 minutes of discussion they agreed. However, they did not rotated my tire. After I pointed them, the tire was not rotated, I did not get any good response.I had to pay extra for my tire rotation at different dealer.I had good experience with the service center. I may not go again.

Frossy

Jul 14, 2014

Carlos was superbly good. He already helped my cousin for 2 cars and a friend of her's. A total of 4 cars we got from him so far. He was consistent with my budget and did not try to push me to buy a car that is out of my price range. He was verily helpful in trying to find me the best deal. It was the shortest negotiation I've ever had compared to other car dealerships I've been. I would recommend him for my friends and relatives!

barnetan

Jun 3, 2014

Great job!! Worked with our request, gave us best price. Everyone was very pleasant and friendly. Took care of all registration and insurance. Everyone was fast and professional.

foliver231

May 30, 2014

Arrived at Toyota after experiencing a recent car accident. Carlos was able to help me choose the right car that looked good and wouldn't hurt my pocket. He did it in a manner that was quick, efficient, and helped me save a lot of money. Thanks to him, I am highly enjoying my new car.

JasonHolcomb

May 25, 2014

Needed a used car for my daughter, Mr. Palmer provided the best car buying experience I ever had. Very attentive and patient! Treated me as if I was buying the most expensive car on the lot. I feel Blessed to have chosen DCH Toyota!!!

larisapodlog

May 3, 2014

I brought my car in most recently for oil change and annual safety inspection. Mike and Richard were courteous as usual and finished the work quickly. Thanks Mike and Richard for the great service and great work.

Kathy Nilsson

May 1, 2014

Fernando Paramo was welcoming and really listened to what I wanted. I was in and out very quickly and everyone was very friendly and helpful.

rdelauro

Apr 27, 2014

Reagan did a terrific job. He was patient and flexible and answered all the questions that my wife and I had. I would recommend him to anyone interested in purchasing a car. I will return to him when we are ready to purchase a car again.

Mattymatt99

Apr 26, 2014

Unlike other dealerships where you feel cheated and ripped off where they lie and scam you, Brunswick Toyota and especially Rupert was a man of his word. Honest, thoughtful, caring and much more No BS No scams. A rare pleasure in auto buying

Akinbis

Apr 25, 2014

Working with Rupert in getting a car for our Pastor on his 50th birthday was a great experience. He was friendly without being overbearing. Overall I had great experience.

talib

Apr 23, 2014

this is the first time i went there and bought the 2011 Toyota Camry great people specially MR RUPERT PALMER help me so much he is such a nice person i am 100 % satisfied what a great experience to buy a car from them Thanks to all specially rupert palmer Talib HUssain

AMADOB

Apr 21, 2014

Very good dealership, this is the second vehicle that i buy at DCH and this was a very nice experience, Carlos was great, he knew what i wanted and worked very hard so i would be happy with my purchase.

larisapodlog

Apr 15, 2014

I had a great experience with DCH Brunswick Toyota. I got a vibration around 40 to 50 mph which sometimes can be driven through. They were able to spot and fix the problem (torque converter) on my car. Very friendly and courteous staff. Thank you once again to Michael Deangelis and Craig Mayle. They provide excellent service without breaking your wallet.

Kelondra

Apr 11, 2014

I was in need of a reliable car because the transmission blew in the car that I owned. I was in the process of re-building my credit so I wasn't sure if I would be able to walk out of the dealership with a car and in my price range. Not only was Rupert smiling the whole time that I was there, he also worked tirelessly to get me a 2010 Camry with much of the feature that I didn't even know I wanted (and I'm glad that I have) at a price that I could afford. He didn't even make me feel like I was wasting his time when he found out just how small my budget was either. It really is the little things that count! I would recommend this dealership in a heartbeat and if you can request Rupert, he'll have you smiling during the stressful car buying process!

Deendav

Mar 30, 2014

The first time around we were introduced to Rupert. He really went above and beyond for us as customers. After leaving disappointed at fist Rupert called us next day to ensure us to trust in him and Dch to find the car we wanted. Rupert personally went and picked up the vehicle and we had our car just like he promised. 3 weeks later we decided to do it again and Rupert was our first and only choice. Again his follow up process was flawless and we left with car #2 within 3 weeks. Rupert is great and a great asset to DCH. Job well done !

rajujoshi15

Mar 30, 2014

I went for Toyota Safety Recall service. I took appointment with my name. When I reached their person scanned my VIN# using electronics device. I show my safety recall notice. I was waiting in waiting area for 4 hours and later on I went to service rep and told my name but there is no name on their list. I gave my car details and found it with the name who purchased prior to me from their dealership. Car was ready 1-1/2 hour before but they are calling wrong name(prior owner).They didn't check any name or anything before taking my car.

DCHTOYOTA

Mar 5, 2014

DCH BRUNSWICK TOYOTA: North Brunswick NJIf you're searching for a Toyota [which is the BEST Vehicle Brand in MY Book] then RUPERT PALMER is the Salesman to see. I had a rather bad accident a few weeks ago, and my Toyota RAV4 was totalled. RUPERT PALMER made sure that I was well taken care of regardless of my dilemma, and currently sold me a 2013 Totota Corolla in Great condition. He coordinated & handled my paperwork with ease, made sure my finacial numbers were on point and fit my budget, seeing everything through from inception to completion. RUPERT PALMER the Epidome of Excellence,Make sure you purchase a Toyota soon..!!!!Tamisha Palin, Franklin Park NJ

SharadPatel

Feb 25, 2014

I had a pleasant experience with the dealership. My salesperson, Rupert Palmer, was very calm and patient. We test drove a couple of cars and managed to get the car I had wanted.

shahkazi

Feb 9, 2014

We wanted to buy the new RAV4 and called several dealerships inquiring about the trim and color combination that my wife liked. Right on the phone, folks at the DCH Brunswick Toyota were very friendly and promised to deliver the best service. We arrived at the dealership at about 5PM on Saturday and were greeted by Patrick Hughes. I must say that Pat is a great guy and it was a great pleasure to work with him. Although we had researched the vehicle online and pretty much knew what we wanted yet there were things that we did not consider or were not aware of. As we looked through the vehicle inventory and options, Pat answered all our questions and went over various aspects of the vehicle. There was a limited time before the closing and we were concerned about being rushed through. However, Pat was patient and made us very comfortable. It was clear from the start that he was interested in helping us to make the right decision and not just sell a car. When we decided to make the purchase, he put all paperwork in high gear and made the entire deal a smooth transaction. The vehicle was ready for us to take home that night. By the time we were done it was about 9PM and bitter December cold outside. We are so glad that we went to DCH Brunswick Toyota. Special thanks to Pat for making the purchase an extraordinary experience.

JCMiao

Feb 3, 2014

I leased my Toyota Prius a year ago after having switched from Toyota (Cressida / Camry) to Nissan Maxima and then to Honda CRV. I now wanted a car that is more fuel efficient. After one year into my 3-year lease, I must say that I have NEVER been so impressed with the service I have received from DCH Toyota in New Brunswick and with my Prius. I have highly recommended DCH Toyota to my friends. The sales staff was excellent as is the service staff. And I received a $25 gift certificate also that I spent on a snow scraper/brush and some windshield fluids. I cannot thank Toyota and DCH Toyota enough for their appreciation of my business. This is really mutual admiration. When my lease is up in another two years, I will definitely switch to another Toyota.I am sorry to have missed the name of the service rep at the dealership. But if you will check my invoice, you will certainly find his name and recognize him accordingly. He was most professional and cordial. An absolute delight.

lbrenowitz

Jan 16, 2014

From the moment I brought my car into the dealership from the time that I drove it away I was met with the most friendly staff members. Mike DeAngelis personally met me at my car and provided me with exceptional service. His team did a great job at repairing my Honda Accord this past visit and all visits prior. The waiting room was inviting and had ample services that made waiting go by in a flash.

jillcohen1953

Jan 6, 2014

My experience with DCH Brunswick was wonderful. I was nervous about getting a car as my 2003 Corolla was showing signs of aging at 200k miles. I found a beautiful 2012 Camry on line and locked into a great price. It had low milage and the color I was dying to have. I got a quick response to my inquiry from Bob Belpedio who made an early appt with me the next day and who greeted me in the showroom. Bob was very kind and never made me feel pressured. He introduced me to Danny Alves who was so respectful in the way he spoke with me and patiently answered my questions. We joked around and it didn't feel like I was making a difficult decision. Danny was efficient in getting me the deal I needed to get behind the wheel of my gorgeous 2012 Clearwater Blue Camry. He then handed me over to Russell Hill the finance guy. Russell was fabulous and gave me a good education on the various additional options. I was very happy to be offered a comprehensive 125k mile service package as I like to keep my cars for the long haul. Russell was also efficient and respectful of my time. He explained everything about the financing and I signed with no fears. While I was with Russell, Lisa Ocasio, the dealer manager stopped in and introduced herself to me. She was so friendly even though she had a showroom full of customers she took the time to thank me for my business. After I got the keys to my car, Saied, Gave me a full demonstration of the car, including paring my IPhone with my car bluetooth. It was awesome! I asked Saied if this color was a popular Camry color and he said "only with the ladies" .. I began my search for a car with trepidation and ended up Elated!!

14AS

Jan 1, 2014

I was treated very well,the salesman was very friendly and helpful,very open and tried to help me with all i was looking for.

charleswgill

Jan 1, 2014

Knowledgeable, extremely helpful, friendly, offers recommendations, not pushy and sincere. Handled everything from beginning to end. Wants to make sure you select the car you want at the right price!

sispeachy

Dec 2, 2013

I was very pleased with my recent purchasing experience at DCH Brunswick Toyota.My Sales Consultant was Rupert Palmer.He was very kind,knowledgeable and he listened to my wants and needs.I feel he was working in my best interest and when it comes to crunch time he pulled through.He went above and beyond even after the sales to ensure my happiness.The whole sales team worked very hard to obtain what i was looking for.They walked me through the process in a honest and informative manner.I never once felt pressured or rushed and i would recommend this dealership to all my friends.

humantypewriter

Nov 14, 2013

Customer service was very good. We went there looking to test drive a new Rav4 for lease. Our eventual sales associate, Gunther, came to us asking if we needed help and if there was anyone we were specifically looking. We told him we were looking for someone and he went looking for her. He told us she was busy but he had our information was would like to help us. We went for a test drive and liked the vehicle. He went over the information of the car we were looking for and would look for the specific car. We had to wait about a week or so and Gunther kept us on the progress. We enjoyed our experience and glad that we were looked out for by Gunther. Would recommend this dealership to any of our friends that might be looking to buy or lease a Toyota. This was our 3rd time with this dealership.

Felicia1971

Oct 18, 2013

Just a quick note to let you know how much I appreciate the hard work and no pressure sales tactics that Rupert Palmer employs. I visited a few other Toyota dealers but chose to do business with Rupert. He was helpful, knowledgeable, friendly, courteous and prompt through the whole process. He went above and beyond the call of duty! Exceeding my expectations as he worked diligently with the Finance Manager to put my in the car of my choice! After my purchase was made he arranged for Enterprise to pick the rental up the next day from the dealership so that I can drive my new car home!! Not only did he make the arrangements but he also followed up with me the next day to see how I am enjoying my car and to let me know the rental had been successfully picked up! Now I call that SERVICE!! If the time comes that I want or need to purchase another vehicle, I will be looking to Rupert for assistance. It was by far my best car shopping experience to date!!

Lazrr

Aug 26, 2013

Superb, personalized and very caring services. Carlos Puerta was very attentive, knowledgeable, professional and together with Juan and Russell they delivered a very pleasing and stress free sales cycle, great experience for my family who was present. Overall very pleased with the outcome.My questions were answered and the financial deal was very comfortable for my family, appreciated going the extra mile for us.Great Job to Carlos and his team.

Nayeema001

Aug 23, 2013

Mr Bharat Narang "BB" is an excellent and experienced dealer I have been dealing with for years.He is a very pleasant and patience agent to deal with who has also vast knowledge in his trade.On my THIRD Toyota Car purchase (this time a RAV-4, 2013) he was again able to explain all myquarries satisfactorily which resulted me in buying the 3rd CAR from DCH,NORTH BRUNSWICK,NJ.Believe he is an asset to the company.Muzamuddin Syed

ronahharris

Aug 22, 2013

These guys were great. This is my first time leasing a vehicle and they were so wonderful. They explained everything, were friendly and quick to complete all application and processing. I am so happy I went to DCH. I highly recommend this dealership!

janetterojas

Jul 23, 2013

The sales associate Rupert Palmer as made my experience in purchasing my first car an amazing experience. he was the most understanding with my situation and made me feel very comfortable he was helping me out every step of the way and made it less stressful knowing I had someone that knew what he was doing. I feel like he was family trying to help me get the perfect car for myself and I recommend him to anyone trying to get a perfect car he is the best person that can help you. Thank you so much for all you help.

jamestseng

Jul 2, 2013

The sales process at DCH Brunswick was very smooth and we were treated with respect and courtesy. We were looking for a Highlander SE trim with 4 wheel drive and V6. We arrived at the dealership, the manager Tung greeted us and introduced us to sales agent Edmund. We told Edmund what we were looking for and price we wanted to pay (based on research). He showed us the SE trim in various colors and options. We told Edmund we are ready to buy and he worked his magic on pricing. In the end, we spent about 2 hours with sales agent and 1 hour with financing, then drive home in new 2013 Highlander SE!

ShwethaK

Jul 1, 2013

Stay away folks!!!! This is the worst ever Car Dealer I have come across!!!They treat you very badly in the first place;apart from all other hidden prices & double standards. One of the rep who talked to me including his manager turned out to be very pathetic and cunning!!.Don't waste your time..check out everywhere except this. Pls I am writing very sincerely believe me. Thank you.

TinaNJ

Jun 29, 2013

Just leased a new Corolla three weeks ago. Started with Kulu, got a car assisted by Jason Ding. Even the Sales manager jumped in to satisfy my follow up questions. I have been thinking about going to a different dealer closer to where I live. My past experience with DCH Brunswick Toyota made me go back to them. I've been with this dealer since 1997. They just proved it again that they take their customers seriously and professionally.

TANNANGUSCARY

Jun 25, 2013

NEEDED A CAR, I HAD SPOKEN WITH LARRY FOR OVER A YEAR AND DECIDED NOW WAS THE BEST TIME TO GO IN AND SEE THE CARS.MY SALES MAN WAS RUPERT:0)HE'S ALSO A FRIEND OF MY MOM.I BOUGHT MY CAR SATURDAY WITH THE HELP OF DAVID IN FINANCING, HE'S A GREAT GUY!, AND WAS EXCITED BUT I WAS IN A RUSH TO GET HOME, SO I WASN'T ABLE TO GET THE CAR DETAILED, BUT MY SALES GUY,RUPERT, LET ME KNOW THAT I WAS STILL ABLE TO COME IN ANYTIME AND GET MY DUE SERVICE-- I DECIDED TO WAIT UNTIL MY REGISTRATION DOCS CAME IN(WHICH THEY HADN'T YET)ON SUNDAY, 2 DAYS AGO, I WENT TO WASH MY TRUCK SINCE I WAS UNABLE TO GET IT DONE AT THE DEALERSHIP.I FOUND THERE WAS AN ISSUE WITH WATER GETTING INTO MY CAR...I CALLED RUPERT FIRST THING MONDAY MORNING AND HE WAS ABLE TO SET ME UP AN APPT TO GET MY SITUATION TAKEN CARE OF.MY CAR IS CURRENTLY AT DCH GETTING FIXED.THERE ARE OTHER MINOR ISSUES WITH THE CAR, BUT THE SERVICE TECH JAHVED EXPLAINED EVERYTHING TO ME AND HE WILL ORDER THE PART THAT IS NEEDED.NOW, USUALLY, WHEN PEOPLE BUY A CAR THEY DON'T EXPECT TO BRING THE CAR BACK FOR SERVICING WITHIN 3 DAYS,BUT I DID AND YES, I AM A LITTLE ANNOYED,TICKED OFF TO BE MORE ACCURATE--BUT I AM MORE SO IMPRESSED WITH THE WAY THE STAFF IN SERVICING HELPED ME OUT, THEY ASKED ME WHAT'S WRONG,I TOLD THEM, THEY GOT RIGHT TO IT, AND KNEW IMMEDIATELY WHAT THE ISSUE WAS--- I HAD TO COME TO WORK AND GOT A COURTESY RIDE,WILL NEED ONE TO COME GET ME!BUT OTHER THAN THAT I AM SATISFIED WITH THE SERVICE OF DCH IN THE SALES AND SERVICING DEPT.MOST DEALERS WOULD HAVE JUST SAID TOO BAD BUT DCH STANDS BY THEIR WORD, AND INTEGRITY IS INVALUABLE.I AM PLEASED, I WILL RECOMMEND DCH TO EVERYONE I KNOW-- THANKS TO EVERYONE WHO HELPED ME GET MY CUTE LIL TRUCK!!DON'T BE SURPRISED IF I BUY ANOTHER ONE IN 1 YEAR:0)

beachgranny4

Jun 18, 2013

Excellent customer service, very professional and very informative!!!! From start to finish I was in and out in 1 1/2 hours! No pressure!!!!!! Team works great together!!!!!

TRamesh

Jun 13, 2013

I take this opportunity to share my experience in purchasing a new car. I started to explore the cars, prices and dealers around my area. DCH Brunswick is the 3rd dealer I visited. I would really appreciate the way Subba Raju provided the service and Kulu Momo (Internet Account Manager) for the follow-up he made to make me to visit DCH Brunswick. Subba was really customer oriented. I will say that mainly because of him only I purchased the car within 2 days. I would recommend DCH Brunswick Toyota to anyoneOverall I had good experience with DCH Brunswick Toyota till now and hope for the same ever. Regards

Soccerma

Jun 5, 2013

Very good experience all around. Staff was professional and very helpful in administering advice on car selection, accessories and financing. Dealership also was able to better competing dealerships' prices.

savir19

Jun 2, 2013

so far this is my second experience buying a new car at this dealer .the first car was also a scion tc and from the beginning i was satisfied with with the service and promp attention I was attended by the sales person and the time it took to work all the details after i decide the car that I wanted. .this time the experience ihad over all the details from start to end was very ,very,very satisfiying.meaning iwas very happy with mr .bertouluccis attention and dedication from start to end.i would recommend this dealer to anybody and also mr. bertoulucci

ascheuing

May 29, 2013

Everyone at the dealership was helpful and accommodating! I highly recommend purchasing a car here!! My new car is exactly what I wanted, and there were no hassles in getting it!

jestith

May 13, 2013

My experience with this dealership was excellent from time I came there until I finished. Everyone were very nice and helpful and pleasant. Thank you.

juanp12

May 9, 2013

I had a really good experience. The dealer was helpful and catered to my needs. I liked how friendly he was and the ambition he had to help me find my car.

adolphrobert

May 2, 2013

Excellent services. Customer services was excellent too, and all the options on sales and services were so good.All the employees provide a great attention to our needs.We are really pleased with Carlos Puerta, he was always close to see what we were looking for.Thank you.

shawnspencer

Apr 29, 2013

Excellent service by all persons that I came in contact with. All my concerns were answered in a timely and professional manner. I would not hesitate to recommend DCH Brunswick Toyota. Thank you.

GrullonYadira

Apr 16, 2013

Carlos and Russell were excellent and patient. They answered really thorough questions prepared by my husband and I. My family has bought two vehicles from this dealership successfully.

manki31

Apr 10, 2013

I was treated with respect.The service provided to me was very professional and all my questions were answered. I would recommend your dealership to friend and family members.

jjpayne

Apr 9, 2013

My husband and I have leased two cars from this dealership in the past 6 months and could not be happier! Service, quality and price are exceptional! Everyone on staff that we have worked with has been an absolute pleasure to deal with.

brokell2001

Apr 1, 2013

Fernando was very good with me friendly and polite he really was helpful. I would definitely recommend my family and friends to him Fernando. Thanks again, Charles Patterson.

LovinRt1DCL

Mar 25, 2013

I absolutely LOVED my experience at DCL! They cut through the "bull" and got to the bottom line; which I really appreciated. I am not a haggler. They gave me their BEST DEAL first. They also did not pressure me. I told them I was going to another dealer and they encouraged me to compare their car and offers. When I went to other dealership it was the same ol' ... same ol' -- Sales people asked when my "husband" was coming in...I DON'T HAVE A HUSBAND!!! and treated me like a "woman" ... not a knowledgable customer.I also loved that the dealership was run by a woman...BIG PLUS FOR ME. Rupert and Lisa were fantastic. Everyone in the dealership was friendly and responsive. If one person was busy another person picked up the ball and ran with it. It was obvious that the place has a woman's touch!I have and will continue to recommend this dealership to all my friends. PS....I almost wish I could by another car now because the experience was so good.

Mwilliams8965

Mar 25, 2013

I received excellent service from Mr. Palmer who went above and beyond in making sure I would be able to receive the vehicle that I needed. I was really impressed by the courteous manner in which he conducted himself. Right now I'm extremely please with my 2012 Toyota Carolla.

radhikamehra

Mar 24, 2013

Hamza Imtiaz has provided us great customer service. His is efficient and very entertaining. We wish him all the best to climb professional ladder. Keep up the good work Imi.

Lake_Mohonk

Mar 23, 2013

Yesterday, we purchased the 5th Toyota vehicle since Fall 2009 from this dealer ship. We must be one of the most loyal customers if not THE most. Leadership, quality and friendliness are the foremost reasons to attract us back and referral to friends.

lydiae

Mar 23, 2013

I was looking to lease & had been to 4 other dealers- NIssan (rogue), Volkswagen (tiguan), Kia (sportage) & Mazda (cx-5). My friend suggested I try Toyota before making a decision. "O what a feeling- Toyota" is definitely true! Carlos Puerta & his manager Michael were nothing short of AMAZING! Not only were they able to come up with the lowest price on a wonderful car (Venza LE), but they did so with the utmost professionalism coupled with courtesy, kindness and respect. I know this because I went to 2 other Toyota dealers after DCH to see if this is how Toyota treats their customers or just DCH Brunswick Toyota. IT IS JUST DCH Brunswick Toyota! They are the BEST! The other dealers said "they couldn't even come CLOSE" to DCH Brunswick's price and they assured me "it was a one day deal- when I went back I wouldn't be able to get that deal"- THEY WERE WRONG! When I came back the second time to finalize my lease they treated us EXACTLY as when we were there the first time, the 'deal' was still in place. When I was finalizing the paper part of the lease, Diego Valencia treated my mother & I with the same amount of courtesy, kindness & respect. I know I keep repeating myself, but if you had the experience I had at the above mentioned dealers, you would understand why I am doing so. I would tell anyone looking to buy or lease a car to RUN to DCH Brunswick Toyota and see Carlos Puerta for a GREAT experience and a wonderful vehicle! Try them- you will not be sorry you did!I live in Staten Island, & am going to be taking my Venza to them for service instead of the dealer on Staten Island- that's how PLEASED I am with DCH Brunswick Toyota. Carlos contacted me the next day to thank me for my purchase & to assure me if I had any questions to feel free to contact him right away. Both times I walked out of the dealership with a satisfied smile on my face. Total 'white glove service'! THANK YOU CARLOS!!!

jseepersad

Mar 21, 2013

As a consumer, I have dealt with many dealerships in the past. Today 3/20/13, my first visit to DCH Toyota was splendid. My first introduction was sales consultant John Barker, once introduced, John was courteous, friendly, and honest about everything in both my wife and my interest in purchasing a vehicle. John was very knowledgeable in the vehicle we ended up buying on the same day. John explained everything so smoothly such as the process on what we would go through and how all the financials and warranties works. John was instrumental in negotiating a "best deal" with his advisors to ensure we the customers both my wife and I were satisfied with the price and vehicle we were getting. John's best interest was to make sure we were satisfied and and happy with our purchase. This my friends was the most pleasant dealership I have ever been to and walked away with a smile and happiness on our new buy. I would strongly recommend DCH and John Barker and his associates to anyone. Best Honda we purchased and we already have another Honda and two other Toyota's, so the vehicles aren't anything new to my wife and myself. Thanks a lot John and keep up the good work.

dcarrai

Mar 18, 2013

Service was on time, and station extremely clean. Car always ready when promised.I live very close to Freehold, but travel the extra distance to go to Brunswick Toyota for quick, attentive, and reliable service. Richard Mootz the service Director, has been extremely helpful and knowledgeable about all my service needs.

Enzas64

Mar 18, 2013

I brought my Toyota rav for a recall and routine maintenance. I have been here before and I am always so impressed by their costumer service. The facility is remarkably clean. Service advisors are professional and courteous. I appreciated that the service director, Richard Mootz, took the time to answer my questions and was very patient. I was very pleased with my overall experience and will come back.

PAULAC14

Mar 18, 2013

WE WOULD HIGHLY RECOMMEND THIS DEALERSHIP TO ALL OUR FRIENDS AND FAMILY, WE HAVE 3 TOYOTAS THAT ARE ALL SERVICED AT THIS DEALERSHIP. WE NEVER HAVE TO WORRY THAT THEY ARE FIXING SOMETHING ON OUR CARS THAT DONT NEED TO BE FIXED. WE FEEL THEY ARE VERY TRUSTWORTHY. WE WILL CONTINUE TO SERVICE AND BUY ALL OUR TOYOTAS AT THIS SERVICE STATION.

toyotaride

Mar 16, 2013

I want to say thank you Bharat "BB" Narang. If not for you, my purchase would have been at Hudson Toyota. You made it very easy and took the time to go over everything Thank you. Phil Iacovano

leysan

Mar 13, 2013

It was our first experience with this dealership. We were really glad we drove there all the way from Brooklyn, NY. We couldn't even get a test drive in Brooklyn, we were told to wait 3 days. Carlos was very friendly and helped us a lot. He spent with us at least 4 hours. They have a lot of cars and you can get a test drive on any of those right away. Thanks, Carlos!

jazellejzgnz

Mar 1, 2013

Everyone was super helpful, especially Rupert Palmer. I am so happy with my purchase and the price that I got it for. Oscar carefully explained all the warranties and the benefits of each one and helped us pick one that was right for us. Said Emara showed us how to use all the different controls in my new car and how to set up the Bluetooth with my phone. They have great customer service and I definitely recommend buying from this dealership.

Toni1251

Mar 1, 2013

We would highly recommend Ray Medina as your sales person for many reasons. Ray was extremely informative about the car (Toyota, Avallone) we purchased. He was very polite, accommodating, knowledgeable, and took the time to show us the cars we wanted. We met with Ray twice and made our decision to purchase. This was our second time buying from DCH Toyota.It was a pleasure to work with someone who made the purchase of our new car hassle free. We highly, highly recommend Ray Medina to anyone interested in buying a car from DCH Toyota.

moconn

Feb 27, 2013

This is my second car purchased at DCH Brunswick Toyota. Both times the staff was very professional and helpful. I was also very satisfied with the service that I received for my cars when brought to this dealership.

Peter08902

Feb 24, 2013

Employees are very professional and are working hard to make a customer comfortable, and to answerany question there might be. It is indeed a pleasure to feel appreciated.

rortman

Feb 24, 2013

Rupert the sales consultant I dealt with at the dealership was friendly and helpful I had no problems oe issues when I purchased my cat.

alleyk05

Feb 20, 2013

I did not really have any high expectations about DCHToyota but thanks to the sales consultant Rupert Palmer, I was able to walk away with a 2009 Toyota RAV4 and I love it!! It drives beautifully and is such a great improvement over my previous car. DCH took care of everything for me down to filling up the tank with gas. The car only had 35,000 miles and was discounted to a great price. Thanks again to everyone who helped with my purchase, especially Rupert Palmer!

kashyapvyas

Feb 20, 2013

I recently purchased a new Toyota Sienna at DCH . My experience working with all the folks i met at DCH was very positive. Everyone at the dealership was friendly, I contacted and visited a couple of other dealerships decided to return to DCH and eventually buy through them because i was so impressed with the people we dealt with and the apparent premium they put on customer service and satisfaction. Great job by our sales guy Rafael Bertolucci, Lisa Ocasio the sales GM and Juan Ball with closing the final deal. You guys rock. Thanks, Kash Vyas

JoAnnSF

Feb 17, 2013

Ray Medina is the reason for buying our new Sienna at DCH. We have had meetings in many local Toyota dealerships, but Ray's generous friendliness and professionalism kept us returning to DCH. He helped structure the right deal for us (finally--yea!) to replace our 2001 Sienna, and always made us feel good about the big decision that a new car is. My mom will be replacing her Camry shortly, so I will bring her to work with Ray. He has earned our loyalty. DCH Brunswick is very fortunate to have such an enthusiastic and likeable sales person.

yzheng25

Feb 17, 2013

I am very happy with the services and help I received in purchusing cars from DCH toyota. Mr. Leung was very patient even I did 3 times road tests. He is very professional and helpful. Price was good.

FJAndy13

Feb 11, 2013

I could not be happier with the services and help we received in purchusing cars from DCH toyota. The team at DCH made everything possible for my parents to purchuse a car and than about a week later for me to purchuse a car. It has been an increible experience. I could not thank the team at DCH for anything else!

gweiss212

Feb 11, 2013

Rupert, kept in contact with me until I came into the show room very patient in explaining the Prius v 5 to me even sold me the extra coating for 499.99Mike one of the mangers was determined to make the sale. We could not agree on a price ,we shook hands with Rupert and Mike and I left the. Building. Got into my car and was ready to drive off. Mike came out to the car in his shirt to make a final effort, it was a cold day and this impressed me. Although I did not buy that day. I called Rupert the next day and he checked with Mike and we had a deal.Oscar was great to deal with even got me to take the extended warranty , when over I detail what it covered and why I should buy it .Oscar when he found out that I had rental car and could not pick up my Prius until I returned it. He called enterprises and arranged for them to give me a ride so I could drive my new car home. Oscar told me that if I had a problem getting a ride back from enterprise he would come and get me.This is the second new car in purchased from DCH north Brunswick, and plan on making another purchase in two years.

Scoobyoo12

Feb 8, 2013

Ray noticed me coming in and came right over. I had a Camrry but was interested in one of the suv type car. We got onto the RAV/4 and I waslooking at the costs. This lead to leasing a car. Ray work out a good deal for a 2012 model. With my 2011 Camry turned in I would pay nothing. I would have a three year lease at $389.00. This worked well all through the process.

alex4christ

Feb 6, 2013

In 2012, I bought a Toyota Sienna and the service I got was phenomenal which brought me to visit Ray Medina when I needed a certified preowned as a second car. I really appreciated the courtesy and attention I was given. I will recommend Ray and DCH Brunswick Toyota to friends and family based on my experiences so far.Deji Lana

tanejas321

Feb 1, 2013

Very good process, No Haggle, very professional and helpful. Price was good, Trade in was good. People were great. No pressure on any additional add ons

valavan

Feb 1, 2013

Hello, Ms Rodriguez was excellent person, who helped me buy my first car, along with her manager she helped me find the car i wanted, suited to my finance.

kgandhi

Jan 31, 2013

Ray was very friendly to us. He provided excellent customer service and made our experience of buying a new car very pleasant. The dealaership was also really great and I recomend it to anyone who needs to buy a Toyota!

Marion51

Jan 29, 2013

Ray Medina was very professional, courteous and friendly. He knew his inventory well. Ray wasn't pushy and gave us time to talk amongst ourselves to make certain we wanted to buy the Camry. He answered all of our questions, and if he didn't know the answer, sought someone out to give us the answer to our questions. We felt he was fair and honest with us. He made us feel comfortable with our decision. I returned to the agency the next day with other questions after we purchased the Camry, and Ray made sure the proper person spoke with me about my concerns about the service contract. Again, he was friendly, courteous and professional. We will highly recommend Ray to all of our friends and relatives.

greg.velinov

Jan 24, 2013

I'm buying a second car from Carlos and will definitely go back after my lease is up. Buying a car can be a long and painful process but not if you will deal with Carlos and Juan they will make it happen. Carlos is very patient and professional and will take his time to answer any questions. Thank you Papito

daredevilone

Jan 22, 2013

RUPERT PALMER, DIEGO AND TUNG WAS VERY PLEASANT AND FRIENDLY. RUPERT LISTENED TO WHAT I HAD TO SAY. WHICH MADE MY VISIT AND PURCHASE LESS STRESSFUL. ALL MY QUESTIONS WERE ANSWERED. I GOT BASICALLY EVERYTHING THAT I REQUESTED EXCEPT FOR THE INTERIOR COLOR THAT I WANTED. THERFORE I WOULD RECOMMEND THIS DEALERSHIP TO ANYONE OF MY FRIENDS OR FAMILY.

vishmails

Jan 21, 2013

Easy to work with. Didn't have the vehicle I needed but managed to get it from elsewhere. Not the best price I received but bought it from here because of the location.

LeeDevain

Jan 12, 2013

I went in today to look at a new Carolla. And with the customer service I recieved I decided to buy the car instantaneously. I would recomend this dealer to everyone I know. Great job!

JCMiao

Jan 10, 2013

This was my first visit to DCH Brunswick Toyota. I found the website online two nights ago. I am familiar with the DCH dealership organization as my last car (Honda CRV EXL) was leased from DCH Honda in Eatontown. I was looking for a more fuel efficient car and had done quite a bit of research online regarding the cars I was interested in and visited a couple of dealers prior to coming to DCH Toyota. I was initially impressed by the chat function online when I was able to chat with a live person ... and not be bombarded with phone calls. Alyssa connected me to Robert Belpedio, the Internet Sales Manager, via email. He in turn introduced me to Ray Medina, the Sales Consultant, when I arrived at the dealership the following day. Jason Cohen, the Sales Manager, then joined us later in the process. Ray Medina far exceeded my expectations of a sales consultant as I do not respond well to pushy car sales consultants. But Ray was special. He was both knowledgeable about the cars (RAV4 and Prius) in which I was interested and patient. He listened to my needs, took the time in letting me test drive three cars while telling me more about the cars I drove. He was credible, friendly and upfront with the numbers as I had a limit in mind. He was not pushy and made me feel comfortable by providing me the information I requested so I could be comfortable with making an informed decision. Ray showed a genuine interest in his job (of matching the right car with the right individual) and in this prospect who quickly became his customer. I was not expecting to drive out with a new car ... but I did last night. Ray also took the time to help me transfer everything from my CRV to the Prius and then showed me all the bells and whistles in the Prius that I am now leasing. He promised to show me more whenever I needed his assistance. I am counting on this. Being a marketing professional, building a long-term customer relationship is key to repeat sales and referrals.Driving a brand new Prius with fancy new buttons to push and in the darkness of night was a bit unnerving but I made it home fine ... with a slight detour. The navigation system led me the long way home but was most intelligent as it led me past my favorite KFC for a quick bite as I had not eaten all day. So, it was a good sign that we will get along fine.All in all, it was a very pleasant experience, except for one area ... PS: The Ladies' Room was not well maintained at all. It needs immediate attention.

tdanlau

Jan 10, 2013

My wife and daughter spent the day shopping for a used car for my daughter. They visited numerous dealerships and meet with a good number of pushy impatient salesmen. When I got off work, I asked her where they wanted to go for a second look. She told me that DHC Toyota had 2 or 3 cars that my daughter liked and that Ray Medina was really the only salesman she cared to see again.After we arrived at DHC, Ray again showed us the cars she was interested in. We never felt pushed us to any perticular car or rushed. He didn't try to nudge us out of our price range as other dealers did. He gave Honda and Ford as much praise as the Toyota. I felt that he knew we were making a expensive purchase and we needed to get it right for our own sake.When WE decieded to actually start talkng price on one of the Corollas, his manager Alan Carter introduced himself and again made us feel very comfortable during this process. It was the end of the evening and we made a "gentlmens" agreement on the Corolla. No money was put down to hold the vehicle yet it was treated as sold untill I was able to return the next evening to continue negotiations. The next evening we returned, Ray had all the paper work ready, we told Ray and Alan we weren't happy with our trade value and they were willing to move enought to make a deal work. When all was said and done I felt like I was more concerned with getting a deal done then they were.I have purchased Honda cars in the past and been very happy with them. This is my first Toyota purchase and the relationship is off to a great start.I totally recommend this dealership and Ray. I also feel that Alan has his groupof salespeople trained to help their customers make decision that are right for thecustomer without feeling pressured, so if Ray's busy you would still be in good hands.

edeboer

Jan 8, 2013

I visited Ray's dealership to get a Sienna. My wife and I are expecting our second and we need a bigger car. It really wasn't in my plan to have to be buying another one so soon, but with the 0% offer going on we figured it was the time. So I was already going into the dealership basically ready to do battle. Totally wasn't necessary. Ray is just a regular guy, took me off guard in fact. I can't say enough good things about him. First time we walked in he came up after 10 minutes or so, gave us useful information. Any time we wanted to look at something he was on it, this man is a hard worker in the the classical sense. He was respectful to me and my pregnant wife which is a big deal to me. When we had to leave the first time we were there to go look at another dealer (was our first day out car shopping) we got no static walking out the door. He must have known we would be back. We were, and I put some numbers down for him, I had done some research and was asking for a pretty aggressive dealer. When your wife is pregnant, all your friends wives are too and everybody knows what everybody is getting a minivan for. So I gave him the deal, he didn't flinch, pretty much said yes. After we closed the deal we had realized there was a miscommunication about an accessory set of floor mats (100 dollar item or so). Called up Ray and he made it right. He actually had to buy them for us. He knows our business is worth more than that. You will NOT be getting this treatment from other people in the business.I expected car buying to be like those stories you hear where you're haggling over 1000 dollars for 4 hours and you're not going to be the sucker etc. Maybe it is like that someplace else, but with Ray things were really easy. The guy lives 1.5 hours away from me and I'll be back to him for my next car.

joeluisbatista

Jan 5, 2013

Great place good people good prices.No games no BS fees very accommodating a pleasant experience.Larry is very professional the GM is also very professional. Bought a 2013 corolla very quick transaction.Larry gave me an internet price and he honored it to the penny.He was straight forward and was very informative and had no issues with pricing over the internet.Most dealers wont "talk" prices online but not Mr Larry!I love the way they treat you here.It is refreshing to find a dealership that does not play stupid games with the consumer.I went to other dealerships,played their games and DCH is the best by far.No games,No gimmicks,No tricks,No bogus "add on fees", The price was inline and all I paid was NJ Tax,my DMV fees and a very reasonable documentation fee for the title and papperwork. NOTHING ELSE. very pleasent and I will be making this my GO TO dealer..I recommend DCH do your homework,do your research and then go to DCH-you will see what I am talking about..I also check them out on dealerrater.com before I even considered them.

lindseykbaum

Jan 2, 2013

I walked into this dealership twice, and on both occurrences was treated with friendliness and respect. First I came to the dealership to test drive the Rav4, which I immediately loved. Edmund showed me the ins-and-outs of the vehicle, and everything was done professionally and efficiently. The next time I came in was to buy my new Rav4! Alan had everything ready to go; of course my father and I had to fill out paperwork and sign a check, but the process took no more than 40 minutes. Hamza showed me to my new car, and that was that! I endured no waiting around, or miscommunications. Alan had the car that I wanted in the color and make within 2 days of me test driving the Rav, and he sold it to me at a great price. I couldn't have been more happy with my experience at DCH Brunswick Toyota!

raven3442

Dec 28, 2012

I was looking for a pre-owned vehicle and I as soon as I stepped out of my truck I was greeted right away by a friendly sales associate who showed me different options and prices for the vehicle I was looking for. In addition I was given all the information necessary for various options for warranty and insurance and I never once felt overwhelmed with information or pressured into selection one option! I would definitely recommend this dealership for anyone looking a new or pre-owned vehicle!

debezog

Dec 27, 2012

I HATE buying cars. Last year I got so aggravated that I ended up purchasing a car I didn't like or want. This time I went to DCH Toyota. What a good choice that was. From the start Rafael was accommodating and patient. He didn't push, was willing to let me drive anything that caught my eye and carefully explained the pros and cons to each car and the incentives etc. I ended up falling in love with a plug-in Prius and I couldn't be happier. Rafael was amazing, but so was everybody else here. Even the finance guy was great. I would recommend this dealership to anyone.

ashleylynn92

Dec 26, 2012

This is the first car I have ever purchased. Ryan and Edward helped me with the insurance and called the company and set up everything for me. When I did not understand what the insurance company was talking about these employers put into terms that I could comprehend. As soon as I entered the door they were very friendly and introduced themselves and we got started right away. I definitely recommend this dealership and I will return in the future.

eileenkf

Dec 18, 2012

I am the first admit that I don't have a lot of patience when it comes to car shopping. I find it a chore. However, my experience at this dealership with Alan Carter and Ray Medina changed how I feel about car shopping. My husband and I visited the dealership twice. During our first visit, Alan spent a great deal of time asking what type of car we wanted to lease, what features we were looking for, and when we wanted to lease the car. He also took the time to take us on a test drive. We left feeling very good about our options. We did our due diligence and looked at other cars before making a commitment. It was a no a brainer. We knew we wanted a Toyota. My first car in college that I leased was a Toyota Corolla and I drove it for 12 years before purchasing another vehicle. I knew the value I was getting with choosing a Toyota.Our second visit to the dealership ended with us driving off in a 2012 Camry XLE. From the minute we walked back into the dealership, Alan made us feel at home and set us up with Ray Medina. Ray spent a great deal of time reviewing all the features of the Camry and was extremely knowledgeable, courteous, and patient. Once all the paperwork was done and the car detailed, Ray took the time to sync our phones for use in the car and went over every feature of the different apps and available technologies. The follow day Ray called to congratulate us on our new car and to see if we had any questions.I love my Toyota Camry XLE and will recommend this dealership and Alan and Ray to all of my friends and family.Sincerely,Eileen

pateldh

Dec 16, 2012

My overall experience with DCH Toyota was a good one.NO TRICKS, NO LIES, JUST THE FACTSsure there is always room for bargaining...but you will know when they can not do anymore for you because they will let you walk.- Bharat my Sales person was good. Make sure you talk about the final overall sales price of the car before you start getting into monthly payments with him.Even after we did not reach an agreement...he kept calling me back to see i had made a decision on the offer they had madeAfter visiting a few more dealerships (Toyota Universe being the worst and full of "used car salesmen"...who lie, trick and try to cheat you), i got an idea of the price i was going to have to pay.I told Bharat what price he had to beat...he told me his final best offer which was $300 lower than his original offer and which matched the best price i got (but he didn't know that)...so i went back to him to final the deal. (because he was my closest local dealer) (and because they treated me with respect)- Russell Hill my Financial Service Manager is AWESOME!!! Broke down all my financials options in extremely easy to understand plain english with nice pictures and charts and graphs. He explained to you the pro's and con's to every option they have to offer when you are financing a car.- Lisa Ocasio the General Sales manager was AWESOME because she ok'ed the out the door price. :-)

Jetapple

Dec 13, 2012

I walked into the dealership on a budget and not really knowing what I wanted. I thought I was going to have to purchase a used car because of finances. I have worked with several other dealerships prior to coming to DCH and always left very confused and undecided. Rupert took the time to let me test drive several used vehicles. I really couldn't make up my mind and was going to go home to think it over until he came up with another suggestion. Leasing... I never leased before and was very apprehensive. He introduced me to his manager Alan Carter who sat with us and rehashed my needs. I will say I really hate dealing with sale men but both gentlemen were very forthcoming, and straightforward. He told me if I leased I could drive out of the dealership with a brand new vehicle (Rav4 which is what I wanted to begin with) for an affordable monthly fee. I was still hesitant knowing that numbers change before signing on the dotted line but I let them run my credit. They came back with the same figure they quoted me and at that point it was a no brainer. I picked out my vehicle, met with the finance person, and proceeded with the paperwork.I am very happy with my decision to lease, the monthly payments are affordable, and I plan on being a returning customer going forward.Thank you gentleman!

Geekay567

Dec 7, 2012

I was delighted with my purchase of 2012 RAV4. I had made up my mind to buy a RAV4 and was looking to get a good deal. It was pure whim to stop by DCH Toyota but I am so glad I did. The sales associate Rupert Palmer took very good care of me throughout the process. When I told him that I had looked up the price on a website he took the effort to look up the price quote with me.His manager also agreed to honor the dealer certificate issued by another dealership. I was also offered a good price for my trade in. I was given the color and interior of my preference. The finance associate gave me the vehicle at zero apr and also offered discounts on the warranty plan. The vehicle was prepped up with the xilon pkg and Rupert took great pains to go over each and every feature of the vehicle and also set up the navigation and Bluetooth system for me. He also took me on a tour of the service facility and set up the first service appointment.I also got a chance to meet Alan Carter who also made himself available in the future for any issues I might face.In all it was a very pleasant experience.

Icollazo26

Dec 6, 2012

Ray Medina is a oustanding salesperson, very friendly, very hlpfull, answer all my question and concerns. I would definitely recommend Ray Medina as a salesperson to my friends and family. Alan Carter was also very friendly and helpful, he made sure I got the payments that I could afford. Russell Hill, the financial Manager made sure the process of completing the paperwork in a timly manner. He also made sure I understood everything I was signing. I commend the dealership for having Ray Medina, Alan carter and Russell Hill as a team at DCH Toyota dealership. I am definitely recommening Ray Medina as an excellent saleperson to my family and friends. Thank you so much for a good exprience, at this dealership. "I love my car"Thanks again,Ivellise Collazo

Davidooch

Dec 5, 2012

Best experience I ever had while looking for a new car.They make you feel like family. Special thanks to Mark Clifton , Alan Carter and Ray Medina.

jturrubiate

Nov 30, 2012

I went to DCH Brunswick Toyota after my aunt highly recommended them. She only buys her cars from there and she insisted that if I was going to buy a Toyota that I needed to go there and boy am I glad I did. I dealt with both Rupert and Alan who were both very helpful and they both went out of their way to help me get out of my old car and into a 2012 Toyota Camry. I loved the fact that everyone there made you feel like you were a part of the family and I would highly recommend them for anyone that is looking to buy a Toyota in the future.

SiennaToyota111

Nov 30, 2012

I am very happy with the DCH Toyota North Brunswick. They gave me a generous amount for my trade in, and service has been great. Scheduling oil changes is easy and saves me time. I have did have a brake job done on my last Toyota Sienna at Goodyear. Can't say that they used sub-standard parts, but the brakes were never right after, grinding noises etc... Took van back to them several times with no improvement. I had brakes done at DCH on my new van, works great, just like new, no noises. I will never go to Goodyear again. I always thought dealers prices were too high, but the prices are competitive. When I needed tires, I shopped around and DCH buy 3 get 1 free turned out to be the best price.I recommend DCH, Ed Ramirez is very professional and took his time to listen to my concerns and addressed them with no hesitation. Thanks Ed!

strupinsky

Nov 28, 2012

Fernando and Juan were very helpful, knowlegable, without pushing, everything went very smooth and well. The price was best, and trust us we have shopped A LOT!

MKarr

Nov 21, 2012

Excellent service by all persons that I came in contact with. All my concerns were answered in a timely and professional manner. I would not hesitate to recommend DCH Brunswick Toyota. Thank you.

dbpatel24

Nov 18, 2012

We satisfied with the service given by them. whenever we visited, they describe all the things and demonstrated in proper way that help us to take decisson.

luzado1818

Nov 18, 2012

I WAS VERY PLEASED WITH THE SERVICE AND SPECIALLY THE SALES CONSULTANT WHO MAKE POSSIBLE FOR A PERSON LIKE ME TRYING TO BETTER MY CREDIT HISTORY GET A NEW CAR I RECOMEND THIS DEALER AND MR MEDINA TO GIVE A GREAT POSITIVE EXPERIENCE.

lmp250

Nov 16, 2012

I was very pleased with the overall experience. I would recommend this dealership to others. The sales associates were very nice. I thought the prices were reasonable and they were most definitely willing to work with us.

Bernie Muckelmann

Nov 15, 2012

The dealer is very knowledgable on there' product.I personally purchased 20 vech.For my wife,dautherand myself.they are worthy of the highest rating.

p399

Nov 12, 2012

I cannot say enough good things about how I was treated while at DCH Brunswick Toyota. My salesman Hamza, Diego in finance and the sales manager Alan are examples of how to treat customers. This was my second new car purchase from DCH Brunswick Toyota in a year. The first was for me as I needed a good commuter car so I purchased a Camry. The transaction could not have been any easier.This time around I needed to lease a car for my daughter as her current lease has expired. She also decided on a new Camry as she had driven my car and loved it. Hamza, Diego and Alan once again gained my trust and my future business. I knew before I arrived what a fair deal on the car would have been, I always do research before a major purchase. They came in actually a little cheaper than what I had expected to pay for the car. The price was agreed to in about 15 minutes total time. My daughter and I were driving home in her new car a short while later.This is an example of a well run dealership that is building customer relationships, not just surviving one customer at a time.

robgno3

Nov 11, 2012

I had my trck serviced by dch they wor very helpfull put me in real nice rental for the time it took to ripair my truck. When it was all done my tduck was washed and it run like it was brand new. Thank you Fred Wei for all your help and patience.

Dherrick

Nov 9, 2012

I have bought four cars total in my life. The first three were all from different dealers. The fourth from DCH my fifth will be from DCH. I will buy from them again, and I would recommend to a friend to buy from DCH.

BT2z360

Nov 8, 2012

It was a pleasure working with Carlos. He was able to provide all information requested on the 2012 Camry which made it easy for to decide to lease with DCH Brunswick Toyota. He was also attentive, professional and worked within my price range. I would reccommed DCH Brunswick Toyota to others.

CRUF2012

Nov 7, 2012

Ray was fantastic! I felt very comfortable working with him to purchase my fabulous new Camry LE. He was extremely personable and knowledgeable and really made me feel like I was making the best decision to use DCH Brunswick Toyota. Thanks so much Ray! I am so happy with my car and really appreciate all of his help. A wonderful experience!

sivadhandu

Oct 27, 2012

Ray worked very closely with us to meet our needs of trading in a vehicle for a Certified Pre Owned Toyota Camry. He took the time to understand our needs and budget, and identified a car that met both of them. A key feature we wanted was navigation, and there were few options for CPO cars with navigation. However, Ray helped identify the car and worked out the budget to meet our needs. We went to the dealership once, and went and saw other cars at other dealers for a few days, and chose to do business here because this was the only place we could find a car and sales team that worked with us to meet our needs and budget. Ray also made the experience very comfortable, and there was never any pressure to 'close the deal'. After the purchase, he installed the temporary license plate and went over the key features in good detail. Highly professional and courteous, Ray went the extra mile. We would definitely recommend him and the dealer.

brooklyn34

Oct 24, 2012

This was my second visit to this dealership. The first time I wasn't quite ready to buy- at that time Ray Medina was honest, patient, and not at all the sterotypical car salesman. I knew that when I was ready to buy a car, he'd be the first person I called. When I returned to DCH the second time, Ray sat with me and discussed my individual requirements for a vehicle. For me it was gas mileage, gas mileage, gas mileage, and a reasonable price. I fell in love with the first car he showed me and am now the proud owner of a Toyota Prius. The gas mileage is awesome- just has Ray told me it would be. I highly recommend this fine dealership- and make sure your ask for Ray!

Diane1971

Oct 22, 2012

Upon arrival at your dealership I was greeted by Ray Medina. From the onset, I felt comfortable and knew he was knowledgeable about the Sienna that I wanted to look at. Within minutes he had my selection parked out front and ready to test drive. He answered all my questions and knew everything about the car. The entire purchasing process was easy from Ray. Everyone was so respectful and kept me updated step-by-step. They helped me unpack my old car and reload my new Sienna. They educated me on my new car. I would definitely suggest Ray to all my friends and family, as well as, the entire dealership. What a wonderful place to buy a car!!!!

drej1998

Oct 22, 2012

We are currently on our third purchase from DCH Brunswick Toyota. Our first visit was on 2007 and we purchased a 4 runner and Sequoia. The reason we purchased from DCH and not our usual toyota dealer nobody could beat there prices. We used our other dealership for 15 years and they could no longer accommodate us. DCH has met our expectations and has out done every other dealership. I returned to DCH to trade in my 4 runner to downsize. DCH was no hassle and we completed a deal in less than a day. The DCH experience has left us elated and happy. The sales force are great and not your typical crazy aggressive salesman/women. Ray Medina was a top professional and i will not use any other salesmen at DCH. If you are looking for a Toyota Ray should be your contact!!!!!

ABBAS ALI

Oct 21, 2012

I WENT TO DCH NORTH BRUNSWICK TOYOTA TO FIND OUT OPTIONS OF TOTYOTA MATRIX I LEASED 3 YRS BEFORE.MR.LEE TOLD ME ALL LEASE END OPTIONS AND REFERRED ME TO SALES AGENT MR.PATEL.HE SHOWED ME CAMRY AND LEASE OPTION OF IT.I LIKED CAMRY.MR.PATEL WAS VERY PLEASANT AND HELPED ME THROUGHOUT THE DEAL.

akansara

Oct 21, 2012

The experience with DCH Brunswick Toyota was great. Especially the employees Bharat "BB" Narang and Alan Carter were very cooperative, excellent business knowledge and friendly.

Emg522

Oct 19, 2012

From the minute we walked into the dealership the attitude of all the employees was positive. It is obvious that the manager, Lisa,sets the tone. All are friendly and helpful. There was no pressure to purchase. After we completed the paperwork and gave our payment we were congratulated by everyone on our new car purchase. We will definitely recommend this dealership to anyone we know who is interested in purchasing a Toyota.

rjdub1123

Oct 14, 2012

Overall I was treated quite well with Rafal and he went out of his way to arrange for the car to be prepped and to faciliate pickup when i returned the rental car prior to pickup of my 2010 camary XLEOverall very satisfied with the cooperation and service Thanks

Jane Ottley

Oct 11, 2012

From the moment we entered, the personnel plesantly greeted us and asked how they could be of assistance. When we were introduced to Ray he was both cordial and professional. He immediately showed us the vehicle that we expressed interest in and the different models. He was knowledgable of the product and answered all questions. When we discussed financing, Russell worked with our figures and made the package attractive without pressure. This allowed time for us to think and make a decision with the information provided. The result WE LEFT WITH MY NEW RAV 4. Thank you Toyoa team!

dipak.biswas

Sep 29, 2012

Me and my wife had great experience buying a Prius from DCH Brunswick dealership. We were looking around and Ray introduced himself and offered to give us a test drive. He explained everything in details as this is our first Hybrid vehicle. He was very courteous and helpful in making our choice easier. I will recommend/refer friends to buy car from him anytime.

BhagwatiLaw

Sep 21, 2012

I can't thank enough Mr. Bharat Narang and Ms. Lisa Ocasio for their excellent professionalism and help they have extended to me in leasing Toyota Camry. I can easily state-DCH Brunswick Toyota is lucky to have such great sales professionals as Bharat and Lisa that is so very rare to be found at car dealerships that have lost a luster of professionalism in the past decade or more. I was so very amazed to see Bharat's ever helping approach right from the time I entered dealership the first time until now that he has not stopped calling me to check if everything is working well with the new car. It has been more than two weeks since I have taken delivery of car. I can just say: you can't go wrong with Bharat. He is so very humble and eager to help you go back with your most satisfying experience. He has left a pleasant and permanent foot prints on my memory for ever. If such great employees are elevated in hierarchy to lead the entire sales team, success for a company would be just few inches away. What an amazing customer experience I have had at the hands of these two professionals.God bless 'em.

zhao43

Sep 20, 2012

We had great experience when we buy the prius from this dealership. Ray is very nice and helpful with everything. I will recommand friends to buy car from him.

badette.beloy

Sep 11, 2012

I just came in from California to accompany my sister to look for her first car. My sister is very excited but very nervous and anxious with a car purchase. We went very early to the dealer but does not open not until 9am so we were just looking around in the lot for anything we can check the prices on, when Ray Medina came out of the showroom, greeted us with his friendly smile , offered to help us and asked us what we were looking for. From the start Ray was very professional, friendly and made us feel comfortable in our search for the right car for my sister. I, myself has never like dealing with any car salesman but I felt trust on Ray that he will help us to get a good price for a car we did decide to purchase. He did not pressure us into buying, anything. He showed us whatever we want to see. when we decided to buy a used car, he helped us get the best deal( at least that's what I believed) He showed me the Kelly blue book value on this car. Got us a low financing and helped us get insurance coverage right there and then. He was very patient with my sister, explaining the financing, the features of the car. What amazes me the most was that Ray willingly drove me to the airport to catch my flight back to California because I was going to take a train to get there but I may get there late. That was an extraordinary gesture and I tell you a good deed will never be forgotten. I always believe that "People will not always remember what you said but will always remember how you made them feel" I can tell you this, He will continuously be blessed and be successful with his career and whatever he does.

ilovekareem2

Sep 6, 2012

VERY NICE PLACE VERY FRIENDLY NO PRESSER SALES ALAN CARTER VERY GOOD MANAGER CARLOS PUERTA VERY GOOD SALES CONSULTANT ABDO IN FINANCE EXPLAIN EVERY THING VERY GOOD MAN

PriusBuyer2012

Sep 6, 2012

We recently bought a Prius from this dealership. They were very patient and helpful, especially Rafael Bertolucci, the sales associate who guided us through the entire process. In fact, Rafael actually made our car-buying experience enjoyable, a feat that we didn't think was possible. We would definitely recommend this dealership and Rafael to others.

lam88lam

Aug 26, 2012

My recent lease of the Prius plug-in was a very pleasant experience. Edmond Leung was my salesman. He went through the whole leasing process going over every detail. There was no pressure. I was given many leasing options. During the test drive, Edmond showed me all the features the car had to offer. We then returned to go over the the color selection. Upon making a final decision to lease, I also wanted to trade in my old car. I called Edmond to set up an appointment to get an estimate. DCH Toyota returned with a very fair trade in price. This really help to make my decision easier. During delivery, the car was ready as promised. Again, Edmond went over all the car's features. From start to finish, the salesman was professional and knowledgeable. I would definitely recommend DCH Toyota.

mostlyharmlessnj

Aug 19, 2012

This is the second car I've bought from this dealer. They do the normal dealership things like try to get you to buy the add on stuff you don't really need, but the prices are good, they are friendly, and don't try to bump sell you into a car you don't want.

43burlington

Aug 14, 2012

This dealership is very friendly and efficient. I will recommend it to anyone. However, can't find a key chain with a 4runner on it.

sameermehra

Aug 13, 2012

i had an excellent experience leasing the car. DCH Brunswick Toyota has proved to their point lease made easy. special thanks to allan carter and russell hill for explaining the importance of Gap insurance.Thank you all.

MAlers

Aug 11, 2012

I want you to know that we are very pleased with the quality service your company provided for me and my family in our recent purchase of a 2012 Toyota Venza XLE V6 AWD . Stanhope was my sales man who found the vehicle I wanted in the color and package I was looking for. I had a great experience with Alan Carter, we sincerely appreciate your responsiveness and the way you conduct business. I also got great information on servicing my new Toyota from Ray Medina and I can not forget to mention Russell Hill who finalized my paper work quick. We have recommended your company to others because of our satisfaction with your service.

amandeeploi

Aug 10, 2012

Finding a good used car within one week when on a tight budget started off as very stressful experience especially since this was my first time purchasing a car but when I came to this dealership everything changed and things finally fell in place. I not only found a car that was a year newer but also got a very good deal. Ray Medina was an AMAZING person to work with. He made me and my boyfriend feel very comfortable and always made sure I was at ease. He could not have been any more accommodating. He definitely takes care of this customers and puts them first. He took into consideration all of my requests and worked with me on every aspect. Also, he's a very patient person. Additionally, everyone in this dealership were friendly and I am very satisfied with my experience there. I would recommend everyone to go check this place out and go see Ray Medina!

DonovanJM

Aug 10, 2012

I love my 2012 toyota Corolla LE!!!! The people I dealt with showed outstanding customer service with a smile. I received a great deal on my car and would recommend to other people who plan on buying a car to go this dealership for a great deal of their own!!

randifarber

Aug 8, 2012

Everyone at DCH Brunswick Toyota were extremely friendly and great to work with. I would absolutely recommend this dealership. My car buying experience was awesome!

woodypei

Aug 8, 2012

We got a very good price for our fully loaded Toyota Camry Hybrid XLE. Jason explained how to operate our vehicle and all the special features it came with. Thank you!

rajendraitagi

Aug 6, 2012

Initially when I decided to go with the car, the sales person assured me that he would reduce the APR. I also got emails stating that I would get 2.9 APR for a certified vehicle but, Once I finalized on buying a vehicle in spite having very good credit I was told to go with 4.90 APR.

Kduque

Aug 4, 2012

Awesome customer service from the moment we walked in the door. This is the 3rd Toyota for my family from this dealership, and I will continue to come back!

bobikr

Aug 2, 2012

Rafael made my purchase of a new car an extremely pleasant and easy experience. Even though another dealer was giving me a slightly lower purchase price, I came back to Rafael because of the help he gave me. I will certainly tell my friends about him. Bobi Kraft

Dickie27

Aug 2, 2012

I had a great experience buying my first new car from the friendly sales department at dch Toyota north Brunswick. I highly recommend checking them out for your auto buying needs.

Mr. Nonchalant

Aug 1, 2012

As a young person I did not fully expect to be treated seriously, even though it was a total guess if I had the means to buy a decent car (which I did). From the beginning everyone I talked to was friendly and when I hinted that I was more serious they took me very seriously and were gracious to let a 21 year old male test drive a new Prius c. Through the negotiating process the staff did not come off as overly aggressive but were relaxed. They helped me compare cars and presented me with fair prices (I did my homework). I'd had been car shopping for awhile and I had finally come to the right place. Succinctly put, these men and women (only saw one or two) were reserved, pleasant, respectful, and honest. The manager even told me which offers were necessary and which ones, for my specific situation, were not useful. He did not try to press me into things I probably wouldn't need to squeeze some more money out of my pocketbook. They also compromised with me in terms of prices and packages, and gave me a solid deal on my trade in. Overall, I'm satisfied. All car dealers have their typical unappealing aspects, but this place was not bad. The actual facility was also clean and well kept. Very professional.

nsheff

Jul 30, 2012

A beautiful experience ,would not hesitate to recommend this dealership. Wide variety and nymerous models on hand to choose from .Something for everyone.Sales personnel seemed to care about getting me into the right vehicle for me.

Sam Paul

Jul 30, 2012

I visited Bharat "BB" this past weekend to help my cousin select a used car.BB was a tremendous help and helped us scored a great deal on a USED Toyota Camry LE.The car, service and overall experience was a full five stars! BB is not only a knowledgeable person to deal with he is very friendly and made the entire process fun and easy. I look forward to working with him again!Samantha

sapny

Jul 30, 2012

Purchased the car at the dealership and it was not a good experience. There was a scratch and some 400 miles on the car which they didnt tell me aboutService department is a nightmare - they will make you change parts which are not needed - they will tell you to change your air filter at every visit and if you tell them you changed it 3 months ago they tell you - oh then dont worryI went to Sears and got work done for $300 which DCH wanted to charge around $740If you try to talk to either of the service managers - Mike or Rich they treat you very poorly and are not interested to talk to you.I once heard the managers tell a customer - that they dont want their business Stay clear of this dealership

xenylamine

Jul 30, 2012

I had a wonderful experience. Everyone was very prompt and helpful, even though it was busy, I had already picked out my car and I got the paperwork processed and everything done very fast. Ray Medina sat with me and my fiance and helped us set up our phones with the Bluetooth in the car to be sure everything worked right. The finance work was done quickly and efficiently, and I wasn't pressured into anything. Ray was great, he called me multiple times afterward to be SURE I was happy with the car and to ask if I needed anything else. I've never gotten this level of service from anyone before, ever! I would suggest this dealership to anyone who is looking for a Toyota.

kendoughboy73

Jul 27, 2012

Ray Medina and the team at DCH North Brunswick were fantastic!!! I loved my experience and will never go anywhere else to buy a Toyota. I would refer all my family and friends to DCH.

millerjohn82

Jul 27, 2012

I saw the model Tacoma I was looking to purchase posted on auto trader. I called DCH and it was still available. I went to look with the vehicle I wanted to trade and left in a short time with the one I wanted. Rafael was a pleasure to work with, awesome truck!

megankummerfeldt

Jul 25, 2012

The first time I walked into DCH Brunswick Toyota was on a whim and out of frustration. The end result was anything but. Rafael Bertolucci was the first to approach me, and was patient, knowledgeable, and understanding from the beginning. He was able to ask the right questions, in order to understand, and ultimately help me figure out, the best vehicle to suit my daily driving needs. He was able to break down all of the costs that would go into purchasing either a new RAV4 or Prius, as well as all of the current costs going into my almost 200,000 mile 4Runner. After much deliberation and a second visit back, I ultimately decided that the only option that made economic sense was the (much) more fuel-efficient Prius. Unfortunately the dealership didn't have the model and color I was looking for, but both Rafael and Alan were able to find the car at another dealership and arranged to have it sent, in order to make sure all of my needs were met. The car arrived in exactly the time promised, and as the final step in the process, Patrick was able to quickly and efficently process both my trade and purchase. I could not be happier with my purchase, it almost makes my daily commute seem shorter! Thank you to Rafael, Alan, and Patrick for everything you have done to make this experience a positive one!

brianxavier

Jul 23, 2012

I brought a new Toyota Venza from this dealership. The Sales person Rafael Bertolucci was very kind patient and intelligent. In fact he saved the deal, my wife initally wanted to buy the Rav4 but was not comfortable with it and wanted to walk out the dealership. Rafael took some time to understand exactly what she was looking for and suggested the Venza. My wife fell in love with the Venza and so did I. Rafael went above and beyond to give us the best deals and coupons for July 4th ( very rare for a car Sales Person to do).We are very Happy with this vehicle . In case you intend to buy one I would recommend working with Rafael, he is young new and more open minded than other Sales Personnel in other locations.

kdaug745

Jul 23, 2012

DCH Brunswick Toyota was my first experience in buying a new car(2012 Toyota Camry). Chris Diaz did a fantastic job at getting me this car. I had gone to other dealerships was disappointed. We had discussed with the sales manager prior to coming to the dealership about our requirements. By the time we had reached the dealership, everything was ready for us. Chris assisted us in finding the 2012 Toyota Camry that we wanted and with all the required features that we needed. We was very well spoken, very friendly, and very honest about his work. We knew we had gotten the right deal. Management had processed our deal very efficiently and we were out the dealership as a satisfied customer. I can assure you that my experience with the car purchase is something that I will be able to tell my friends and relatives about and I feel assured to send them to DCH Brunswick Toyota because I know they will get the best deal and the best customer service.

FayPrius

Jul 22, 2012

Carlos was excellent. I met him a couple of months ago to take a look at a Prius C. He gave me all the information I asked for, very friendly and helpful and absolutely no pressure to "sell" me a car that day. I returned last week ready to purchase a Prius II and he handled everything professionally and smoothly. I highly recommend Carlos and DCH.

Hitendra Gandhi

Jul 20, 2012

Hello,My experience with DCH Toyota can be considered to be the best, five star rated and excellence in handling. Bharat Narang, sales person is found the best in handling all the paramenters, like pricing, terms, documentation and educating the customers of the features of the car. His involvement is terrific and what a calm and matured handling. He walked with me personally to all the models that were displayed and finally explained all the features of the car I selected and also demonstrated the use of each feature in order to have the full cofidence while driving a new car. I would recommend all my friends and other people to buy the car from Bharat Narang. You will be in safe hands.For any purchase of car in future I will only go to Bharat Narang. You are in safe hands.Strong documentation support regarding the financial aspects was offered by Russel Hill. Thanks to both of you.

Itrinidad

Jul 20, 2012

Hello:I received a quote for a Toyota Highlander from Tania Peralta on my e-mail that price was perfect so decided to go to the dealer to test drive the SUV. Upon my arrival I was received by Mrs. Darile Rodriguez which made us comfortable and at home, we told her what we were looking for. We end up deciding to buy the vehicle not for the good price but for the excellent customer service that my wife and I received from Mrs. Rodriguez. We went to several dealership to buy the vehicles and never received the personal attention that we got at DCH Brunswick Toyota by Darile Rodriguez. We definitely would recommend DCH and Rodriguez to our family and friends. Also would like to thanks Diego for his professionalism, attention to details at the time of closing the deal.Peace,Isaac & Shirley

ashleyhollister

Jul 17, 2012

My experience with these guys was awful. I had many phone conversations with them in which they assured me that they had the car I wanted. After calling yet again to confirm this I took a train to North Brunswick to pick it up, and they didn't have it, and couldn't get it. The manager was rude and dismissive. They didn't offer any help or alternatives. When I asked them to help me get back to the station, the manager googled cab companies and said "try calling one of these". The shining exception to this abuse was one of the sales people, Robin Everett, who was very considerate and decent, and, in fact, he gave me a ride to the station and apologized for the waste of my time, something that no one else did. He was the only competent or civil person I encountered at this horrible place. I will never go back.

tangotwo

Jul 12, 2012

We could not have asked for a better experience in buying our new Sienna.From start to finish, it surely was the BEST!We can't thank Alan Carter, Ray Medina and Diego Valencia enough! They made buying a car such a wonderful experience!!

tmaz

Jul 12, 2012

Ray and the entire staff did a great job, a deal no one else could touch and no games!The process was comfortable, no hassles and no pressure and Ray really knows his stuff when it came to discussing the vehicles features; he's a pro and the rest of the crew was great too. The numbers were great on the deal but the experience was even better, start to finish...highly recommend Ray and DCH!!!!

Srireddy_463

Jul 9, 2012

Our overall experience at this dealer was extremely satisfactory. It was great working with our sales consultant who assisted us through every phase in purchasing our new 2012 Toyota Camry SE. Before we left the dealership, Ray(sales consultant) gave us a complete demo on how to use and handle each and every feature that came with the car. It made our drive back to home easy !!!I would recommend this dealer to anyone who is looking for good price ranges and deals on all kinds Toyota car models. We are happy with the price offered and the payment options provided to us by this dealer.

tcph12

Jul 5, 2012

DCH Toyota gave the best price out of all the dealers we went to in NJ. Our salesman, Ray Medina, was very friendly and professional, and he really helped us get the best deal we could. There was no pressure or hassling, and the process of getting the car was fast and easy. Overall, it was a good experience and I would absolutely recommend this dealer to anyone.

pakautotag

Jul 5, 2012

Went for new car purchase. Robin Everett was the most unprofessional sales person I have ever seen. When he went for test drive, he was busy texting on his phone rather than giving me details about the car or giving proper directions. When I told him that it was very unprofessional for him to text while he was attending a customer, he has guts to tell me that he is the best salesman of this dealership and I would be crazy not to buy a car just because he was texting rather than answering my questions about the car that was going to buy.Pathetic. Never going back there or recommending anyone!

lundstro

Jul 2, 2012

I am from out of state and negotiated a car purchase through a car buyer. I flew to NJ and Ray Median picked me up. From the very beginning I felt very comfortable about the purchase. Ray was extremely helpful, showed me all the features and ins and outs of the car (a prius plug in). Everyone in the dealership was friendly and there was not much pressure on buying special features. I truly appreciated how professionally they worked. I highly recommend this dealership.Craig Lundstrom

blacky69b

Jun 29, 2012

On 5/9/2012 arriving at work my car was making a loud noise, had it towed to my mechanics only to be told the engine went. Knowing my credit history, I went on the internet for programs available for my situation. It came back that I was approved and DCH toyota was the dealership. I called the dealership and spoke to Erika Pelaez, confirming that I was approved for a car loan, and scheduled an appointment for 5/12/2012. Arriving at the dealership, I was approached by Henry Davis, who said that he could handle everthing for me. Now this is where it goes downhill. My interest was a NEW small economic car, never got to look at one. Another gentleman, who name i can't recall, stepped in and started explaining that the bank would not go for a NEW car but rather a USED car, and since the held the financing of your inventory, the bank would pick the car out. Mr. Davis brought a car around, 2007 toyota camry, test drove the car and asked to see the numbers on the car. I was asked a monthly payment, I said $300.00 per month. Remember. I was pre approved. Mr. davis asked for 30% down, $2800.00 to be exact, then Mr. Davis asked for a co-signer explaining after 6 months to a year the contract could be redone, the programs the bank had. So with the help of my cousin, I provided the $2800.00 down and a co-buyer and insurance covering the vehicle. The car was being going over mechanically and detailed. When the paper work finally came, there was a $2500.00 charge for an extended warranty. Mr. Davis and the gentleman with him kept telling me it was for SEVEN YEARS up to 100,000 miles. I told them I didn't want it. and the gentleman with Mr. Davis got up and told me that it was a condition of the loan, that they may not approve the loan or increase the interest rate of the loan. I told them =, let's just finish it. Of course my $300.00 payment went to $341.00 for 72 months. I had to fight to have my handicap tag be transferred, and get copies of all paperwork. My fault was not leaving the dealership, and excepting what happened. This all happened on 5/12/2012, arrived at the dealership at 10Am and left the dealership at 5:30PM. To sum it up, the car had scratches around it, rear bumper damaged with a rip in it, cd player doesn't work at times. Now, Mr. Davis has requested a copy of the back of my license. First he told my cousin the bank needed it, now it has something to do with title and registration. I can't get a straight answer, so I called the NJ state police, the Pa state police, and then Harrisburg. All who have said,that they could not understand why the back of my license is so important, since the front shows the same information and NOTHING different. My registration still has not been transferred, and by the way, the so called SEVEN YEAR WARRANTY I paid $2500.00 for is only good JULY 2013. Far cry from SEVEN YEARS. I wasn't treated too nice, but as an individual with a poor past. I don't trust the dealership, and you should be able to see why, it's been strongly recommended Not to give you a copy of the back of my license, since you have a copy of the front, which has ALL the informationon it. As harrisburg said, Drivers license to individual. Registration to transfer tag to vehicle.

trrojanmom

Jun 29, 2012

I originally purchased my vehicle a year ago and with my credit backround my finance rate was high. I came in to refinance yesterday and everyone was just wonderful and very helpful. My rate is now lower following the advice I received when I purchased the car (make the payments on a timely basis) and it did pay off. I find the sales people and finance person I have dealt with and all of the people in the service extremely pleasant, patient, polite and always looking to make it a great experience. I would recommend, and have to several friends, this dealer to anyone looking for a car. Alot of dealerships promise people with problem credit a good outcome however, this is the only dealer that I have been to that has delivered.

JOSE0627

Jun 28, 2012

Great service,easy to understand,people who speak the same language is greatRay was very helpful and knowledgeable.we appreciate his service.great job

ionyeani

Jun 27, 2012

The professionalism and timely manner exhibited by my advisor is what makes going to DCH for services a positive experience. The price compared to my former service provider is very reasonable.

Klacik

Jun 25, 2012

What a great experience! This is our forth Toyota, three from DCH. They never disappoint. Working with Ray was great. I never felt pushed or rushed. Just an overall great experience.

brock09

Jun 21, 2012

My experience at this dealership was a postive one. I felt good about the car and the deal that I got. Everyone who worked with me was professional and accomodating.

barbmb29

Jun 16, 2012

It was one of the most positive experiences I've had in purchasing a car. We worked with Chris Diaz who was expremely helpful and polite. He answered all questions and when not able to he found someone immediately. The car arrived on the lot when told it would be and as promised Chris walked me through all the features including the gps, radio options and programed my bluetooth with the help of another salesmen. Again thank you Chris !!!

lfbno7

Jun 13, 2012

Andrea Nieves gave me a great price and great cooperation, arranging to have the car delivered to me. Ray Medina did a fantastic job of explaining everything about the car to me.

winston fullerton

Jun 13, 2012

I was please with mr raymond the way he work with me he is verry good sale man I hope to see him again he take my car and get it wash if u have a fue man like him dear u can sell more car

312francene

Jun 9, 2012

Rupert Palmer was great throughout the sale of my used Nissan. He was very patience and listen well to my request. I really appreciate his time and effort. He treated me as how I wanted to be treated. He was totally different from my prior experience dealing with car dealers. The ones I have dealt with came off as being self seeking and not so customer service oriented. The Management team negotiation on the price of the vehicle didnt go so well because they care less for my budget. The experience could have been much better if they had negotiated on the price. Their price is as is. Rupert was the only reason why I went through the sale because he stood with me throughout the entire process. If anyone was to consider purchasing a vehicle at DCH Brunswick Toyota first seek Rupert.

deemwalsh

Jun 5, 2012

Bottom line, DCH got me the car at the price I wanted. They are close to my house and I have learned it is much easier to buy close to home but not if it comes at a price! Ray and DCH were professional, courteous and didn't hassle me. I had a small issue and it was taken care of promptly and with follow up. DCH provides great customer service and would recommend them highly.

Lisa Pugsley

Jun 4, 2012

I am a three-peat customer to DCH Brunswick Toyota and each experience has been better than the last. Ray Medina and Alan Carter went above and beyond in their customer service approach with us from calling to see if I was still interested in the vehicle purchase to providing my son with pizza when we were there late processing the sale. The atmosphere is extremely friendly, mostly because of Ray and Alan's outgoing natures. I would recommend anyone looking for a new Toyota go and see Ray and Alan at DCH Brunswick Toyota for an easy, worry free car buying experience.

jamesweb

Jun 2, 2012

Have bought two new cars from DCH. Our Corolla first and we mostly use DCH service whom has been so good to my family over the years we have owned the Corolla. In particular recently service manager Mike and service advisor Carl really came through for us on a Sunday no less when we had an emergency service issue. So just two days ago my family picked up our 2012 Higlander! Rupert promised us we would get the deal we felt comfortable with and it was not going to be time consuming or painfull. Rupert and Tung got it done with us in a timely matter and we are extremely happy with the deal we got on our Highlander. Our family will be BACK!

nitinmishra

Jun 2, 2012

My friend bought his Toyota Rav4 from DCH Brunswick Toyota and he referred me this dealership. We called, took appointment went and Rafal Maciag (Sales) person helped us in buying process. I was looking for Camry and Rafal showed us the all Camry variant and explained the features of different models.. Now after that we discussed about pricing and trade in.. They quoted me reasonable value (keeping their profit in mind) but after negotiation, they increased the value for my Trade in. Now for new Camry also i got HUGE discount and i can proudly say that i got my Camry SE with power seat (On road including tax , registration and everything) much low price compare to what True value or KBB saying on website... I must say i had really really good deal. and Alan, Rafal was very helpful throughout the negotiation and they never forced and showed tactics which other dealership show while selling car. It was pleasant experience buying my new 2012 Camry SE and would recommend this dealership to everyone.

ptm1

Jun 2, 2012

We had a very nice experience with the salesman, he was very patience with all our needs. The all worked until very late to get all the paper work done correctly with a smile. after the purchase the salesman explained to us all the nice things in the car and let us ask all the questions we had he answered with a smile. It was a pleasant experience and we will recommend them to friends and come back in the future. This is the second car we bought there :)

Folkert Posthumus

Jun 1, 2012

The lease of a var >(RAV-4 Sport) and the related trade in, etc. went rather quick and smooth, albeit that the administative part took rather long!

zep0601

May 31, 2012

Mike and Carl provided nothing but great experience for my family. They are the reason we came back to DCH yesterday and bought a new Highlander, and ofcourse because of the rest of the service department. Carl and Mike have went above and beyond.

speedyroo

May 30, 2012

I brought my Prius in because I had to jump start it and afterwards several lights going off including check engine and a red exclamation point. There was also decreased performance. I brought it in on the Friday before Memorial Day weekend and felt I was met with some rudeness, which is understandable before the long weekend, but I would have appreciated a little bit more congeniality. I was very stressed and worried about my car. They at first told me to go home and come back Tuesday but I barely thought I would be able to drive there much less home. With a little persuasion they took it but refused to give me a loaner despite there being two there. On Saturday they called me and told me they had a tech on it all day and couldn't figure out what was wrong with it and that they'd have to wait for their hybrid expert to come in after the long weekend. After the weekend everything changed and DCH became very communicative and very pro-active and amazing. They called me first thing Tuesday morning around 9:30am and told me it was just the 12v battery but the car needed a bunch of routine stuff (which I knew) and I told them to go ahead and get everything done that it needed to be done as I love my car and want it to be running for a long time. Yanni called me again later that afternoon and told me they did everything but still got the warning but the warning light was still on and that a cell was dead in the hybrid battery and that it ALSO needed replaced. This is the last thing a hybrid owner wants to hear, especially when you're 12,000miles over warranty. I don't know how, but I'm eternally grateful to DCH because they not only got the hybrid battery there the next day, but I didn't have to pay for it or the installation, just the shipping and handling. I will recommend them to anyone and everyone. Yanni kept me up to date on the whole process. Originally they told me my car wouldn't be ready til Friday, but it was ready on Wednesday. I can't recommend DCH Brunswick Toyota enough.

sivaram.bandi

May 29, 2012

I wanted to shop around for Camry hybrid..so my first stop was DCH Brunswick. Luckily i got Ray Medina to show me around. After 2 days i got the new car and i never had to visit another dealer. He was very helpful,negotiable and caring.I will definitely reccomend this dealer and Ray to everyone looking to get a new or used car!

danangel1

May 29, 2012

I have to commend Robin on a great car buying experience. I don't look forward to car buying situations but I have to say that Robin made buying a new car, I dare say, a good experience. I felt as though he was there for me as well as the dealership and worked hard to structure a fair deal for all. This was my third Toyota purchased from DCH and I can assure you there will be a fourth.

ecsmith1

May 29, 2012

my experience today with both larry hart and ray medina,, most pleasant, very satisfied, both very helpful,exceeded my expectations,,very surprised,, this is my 5th car from this dealer

gabrielman

May 29, 2012

It was a pleasure to work with Robin Everett. He was genuinely interested in what I was looking for, instead of trying to sell me something that I didn't need. He is courteous, enthusiastic, and willing to work together with me to reach a price point both of us were satisfied with. Although I didn't interact directly with Alan Carter, who is Robin Everett's boss, Alan responded in a timely manner to my offers.Robin and Alan made my car buying experience pleasant and straightforward, and I highly recommend working with them.

copoll

May 27, 2012

Everyone at the dealership was very helpful and did not try to pressure us into doing something we weren't prepared to do. They worked with us to help buy and finance the car we wanted.

mqaium

May 27, 2012

Danny was wonderfully nice and cooperative.He patienly listened & acted as per our need and was very cordial.He contacted his supersisor with our needs & we bought the car within an hour & took home in 2 hours

psych82654

May 27, 2012

A great experience all around. Easiest car deal I've ever made. Ray worked quickly to get me out by a time deadline and I'm happy with the car.

pradcliffe

May 23, 2012

This was a professional group. No hard sales pitch, especially if you know what you want and what you are willing to pay. They are very willing to negotiate and are very transparent with prices, fees etc. Sales person was very curteous, not pushy but also engaging and showed that he wanted and appreciated my business. Overall, if I were to buy another toyota vehicle I would look to this dealership first and would gladly recommend others to them.

tttuandao

May 22, 2012

Edmund Leung was wonderful to work with. He was professional, friedly, and respectful. The complete process from start to finish was smooth and efficient. I would recommend anyone going to DCH Brunswick Toyota to ask to deal with Edmund Leung. Again, great service. It's a pleasure doing business with them.

adamjahoom

May 21, 2012

My Sales person, Chris Diaz, was extremly nice,honest nad helpful and I felt that I was like dealing with my younger brother, he gave me that feeling, I have bought a new car and traded in my old one, there was no pressure on me to accept any offer. I will always come back and wil refer my friends to you!Thanks,Mohamed Ismail

JClore1950

May 21, 2012

Our Sales Person was Danny Alves, very personable and knowledgeable. A pleasure to work with.Michael Deangelis helped me with some accessory/options question. Very friendly with plenty of cool Camry facts! :)Tung Lee, and another gentleman who's name is not listed and I forgot, were very helpful in answering a question I had.Ray Medina made pleasant converstaion with us while Danny briefly stepped away to take care of our lease arrangements.Tania Peralta went out of her way to find Splenda for my coffee!"Abdo" was very straightfoward in the final stretch of our 2012 Camry lease arrangements.

jrado22

May 20, 2012

Alan, Ray, Abdo, and the whole staff at DCH were amazing! They are professional, kind, and easy to work with. They worked hard to ensure that we were comfortable with our purchase, within our budget, and remained happy. This is our second car from DCH Toyota and we are definitely going back! I recommend them very highly!!

JoanneSherlock

May 18, 2012

I had shopped around for a smaller SUV at another dealership,(not a Toyota) however, I was not satisfied with the salesman,and the actual dealership was in such a mess, sales people "running around like a chicken w/o a head..... and could not answer my questions..plus I'd had previously bought two cars from this dealership. I then went on line and looked at DCH for a Toyota Rav4 and Andrea Nieves answered my e-mail and made several calls to me. I usually don't like all these calls, but she was very gracious to me and never gave-up to get me into DCH! I was extremely happy that she continued to make the calls to bring to my attention the sales going on at DCH.She referred me to Hamza Imtiaz who also was extremely pleasant to me, I felt right at home talking with him, joking around and he answered all my questions (sometimes the same questions). I even asked him about the DCH Brunswick business and he filled me in on the owners and the business. I was very pleased, more than you'll ever know, how I feel this is family to me, that everyone truly cares about the customer......yes, I would and already have been bragging to my family & friends about DCH Brunswick! And I'm sure I will get the same good business with the service department.Thanks you, Joanne Sherlock

xxkatex2

May 16, 2012

Everyone there was so nice and very willing to help me in any way they could. Ray Medina was the most helpful and friendly sales consultant and he helped us get a great car for a great price. He even went above and beyond to make us happy. I will definitely reccomend this dealer and Ray to everyone looking to get a new or used car!

Roneekay

May 14, 2012

It was a pleasure to work with Ray Medina. He was very professional and attentive throughout my buying process. I never felt pressured to make a decision. He also followed up with me after I bought the car to make sure I was happy with my purchase. I will definitely refer my friends to Ray Medina.

yogipatel

May 11, 2012

It was my first visit at this dealer but Ray helped me out in choosing car and all other things. He helped me quick and explained me to resolve my all confusions. So i recommand this dealer.Thanks.

apacosta

May 6, 2012

I had a great experience with Toyota. I visited before other dealers and I didn't feel appreciated they wanted me to decide right away. I was not sure what car to get and the sales in the Toyota Dealer in North Brunswick was very patient with me. He showed me all the different options and help me to decide which car was the best for me. I am very happy with my car and the way they treat my husband and I.

Shih

May 4, 2012

Both sales reps were terrific! They were very personable, friendly, professional, and energetic! I would definitely refer others to them and go back to them!

raffik

Apr 29, 2012

We started our car shopping online and our first contact was Larry Hart who emailed the price for several cars that we requested, he followed up with us through emails and phone calls. When I spoke with him I was very impressed with his demeanor so I decided to go to his dealership. When we went to the dealership, Larry greeted us and put us onto Ray Medina, our Sales Consultant, who was very nice and friendly to us, we were also impressed by him, he was very patient and explained everything to us and we got the price that was quoted initially by Larry. A second visit to the dealership and Ray came to me to make sure I was happy and all was well with the car, he even washed the car for me. Ray is the best car salesman I have dealt with and I will surely recommend him to future car buyers.While I had some bad experience with the Finance Manager, Patrick - I would not go into any details since it has been taken care of.

cherrychick21

Apr 28, 2012

Ray Medina was very nice and patient. He answered all of our questions and gave us good information. Service was great, but your always gonna want a better price then what they give you. Other then that I was very happy and felt very comfortable working with Ray.

dalston411

Apr 26, 2012

The initial voicemail messages were refreshing reminders that DCH Toyota of North Brunswick is a first-class automotive business. Then, I booked a Sunday morning appointment with Edgar Ramirez for regular maintenance for my 2006 Toyota Prius. I arrived about 30 minutes early upon being warmly greeted by Edgar. His professional appearance, attitude, and listening skills were appreciated. Edgar indicated that the routine maintenance would be performed within the hour from my arrival. Approximately 45 minutes later, Edgar asked me to accompany him back to my car. He reviewed the observations that had been recorded regarding the "health" of my vehicle and suggested an additional look at timing belt upon my next return for maintenance. Additionally, Edgar asked if I had any questions regarding my service. My 45 minutes of driving to DCH Toyota of North Brunswick was time well invested into the life and continued reliability of my Prius for my family. Thank you DCH Toyota of North Brunswick!

Prius-V-Five

Apr 24, 2012

From first contact to final handshake this was a perfect new car buying experience. I knew what I wanted, had a TrueCar.com pricing certificate which they matched despite not participating in that particular car buying service. There were no games, no last minute gimmicks, and no surprises. When I explained I was moving and had little time, they had my paperwork prepared before I arrived. In fact, it took longer to go through the cars many features than it did to sign and close the deal. DCH has all five star ratings from customers for a good reason: customer service. The old fashioned kind. Example: I traveled an hour by train from New York City to visit DCH, and my salesperson Rafal insisted on picking me up at the train station! I thought he must be kidding because no one offers service like that, right? Well DCH does and it's a real pleasure to be treated with consideration, respect, and courtesy. Would I buy from DCH again? In a heartbeat. Without naming names, 4 other Toyota dealers tried a bait and switch. DCH doesn't, didn't and from conversations I overheard with other customers, wouldn't even consider or permit it. If you want a car buying experience that is professional, personal, and backed by integrity, you want DCH.

1CamrySE

Apr 21, 2012

Good morning Tung, It is a pleasure to see you and to do business with you. Two years from the last time my wife and I were there, your professionalism and knowledge of what you do, again have surpassed my expectations. You efficiently orchestrated the sales of the car we like. Your "personal skill" of satisfying customers and the no pressure and humble way of presenting the cars to your customers makes us feel not to buy but to want the car and makes us feel that we are part of the family of DCH Toyota. This "warmly welcome" is an obvious asset to the company and should be strongly exemplified to everyone you work with. My wife and I were very happy and satisfied to close the deal and to drive home our new car in and about 1 1/2 hours after walking in the dealership. It was also very nice to see Rafael B. once again, to be able to see the better and more professional side of this young lad, whom I sincerely believe will have a great future and an asset to the company. He has the looks, aggressiveness and the ability to express himself. In detail, Rafael showed and taught me the new additions to my new Camry and stayed as long as it took, even beyond his working hours. He made me feel comfortable and understood the safety of the car without making me feel pressured to go until we have gone through everything. With people like you, and the team of DCH working in unison with your team, makes customers feel like a family and looking forward to return and share our wonderful experience to others. Once again thank you and a pleasure to do business with you.Blessings to you, your family and your company. Sincerely, Dr. Reyes

Inc

Apr 21, 2012

We just purchased a new Camry SE and this had to be one of the best car buying experiences we have ever had. Ray Medina, our primary contact person and sales associate, did an awesome job. He was very attentive and made the whole experience a very pleasant one, being patient with our endless questions. Little did we know that when we walked into the dealership to test drive the car again, we would be driving it home the very same day! And did I fail to say that this DCH dealership went to another DCH dealership during the previous week to retrieve this car. Everyone we dealt with were professional and courteous. In addition to Ray, Alan, Russell and Said were great. Said was very patient and took the extra time to explain all the features of the car. One last comment: Ray stayed with us until we drove the car off the lot to make sure we were good with everything. . When have you seen that done! Would recommend these guys to anyone looking for a pleasant car buying experience.

shaukat07

Apr 21, 2012

Ray Medina was one of the best cars salesmen that we have ever dealt with. He did great work to get us the best price on our conditions and we are thrilled that he was able to provide us with such an awesome deal. I would recommend Ray as the salesman to contact at DCH brunswick toyota any day, Also, Ray's manager Luis Mejia was if great help as well. We would like to thank Ray for all of his help :)

mgenito

Apr 19, 2012

I traded in my Nissan for a Toyota Highlander and couldn't be more pleased with the level of service DCH provided. Ray Medina was my sales rep and he was so extremely helpful explaining anything I needed him to, and assisting me throughout the entire process. Even the finance end of it went extremely smooth. I would most definitely recommend buying a new or used car from DCH Brunswick - they treated me like a queen!

sedentro

Apr 12, 2012

Tough transaction, but they were very committed to find a deal and made it work out in the end. Our sales agent, Ray and his team was very knowledgeable and helpful throughout the whole process. We appreciated the vehicle walk thru in the end.

momofwawaandniuniu

Apr 5, 2012

I just bought a used mini-van at DCH the day before yesterday. The staff were friendly and knowledgable. They were patient to answer my questions and were not pushy at all. I got the van I wanted within my budget, and they delivered it to my home the same day. I am overall very happy. By the way, the car I bought was a Honda Odessey, and I purchased extended warranty to give me an ease of mind. My kids love the van!

dmbabey

Apr 1, 2012

No one likes to go car shopping - the anxiety and stress of dealing with a sales person. Well - I have finally changed my tune .... Alan Carter and Ray Medina are terrific. I can only say good things about both of them. They were full of smiles and treated me like I had known them forever. They were so helpful in working with me to meet my budget. They worked quickly to understand my needs and made suggestions on what would work for me and my lifestyle. Ray and Alan made me feel very comfortable and were really great when I told them I wanted to think about it over the weekend. Ray called me Monday morning (before I could call him) and I finalized the deal over the phone.I came back a few days later to pick up my new car. Even though Ray was super busy that night, he took a lot of time to explain the car with me to make sure I understood all of the screens and where everything was. He was extremely helpful. Alan continually checked in with me to make sure my experience was a positive one.Overall, I give Ray and Alan a 5 star rating ... I don't think they could have done much more to make it a great experience.

pankajkum R

Mar 27, 2012

i think service was excellent. sales consultant was very friendly and helpful.i like the price they have given me for my trade in. it was little low of what i was expecting however it was still acceptable.'

cj_mcnix

Mar 25, 2012

Henry Davis was a great salesman. He knew his business and product and he pushed just the right amount without crossing over to "annoying and pushy". The price for my vehicle was excellent, and I don't feel ripped off like I did at Galaxy Toyota in Eatontown. DCH Brunswick and DCH Freehold will be my first stops when I'm ready to purchase another vehicle.

malot

Mar 25, 2012

The second and third person I dealt with is not listed on this list above. (even scrolled through all the photos.) Second person went through financial disclosure and third person showed the car at the very end. (Not sure of the spelling of their names but going from memory I think Abood or something like that was the second person and Saeed was the third person.All three were excellent. First, Darile was very knowledgable about the cars and was patient throughout the whole process of answering questions. Second, Abood was very personable and listened to the cost concerns during the disclosure, and third Saeed was thorough when presenting the car and answered all questions.The professionalism, respect, and kindness was evident in all three individuals and made this a terrific experience.Prior coming to this Toyota dealeship, had come from another dealership where noone acknowledged or came forward to greet or whatever. When arrived at this dealership, was pleasantly surprised as everything went very smoothly and I am now very happy with my purchase and the whole experience from this customer's point of view.

dkaul

Mar 24, 2012

My experience in one word "Excellent"! Till now I hated buying cars because of negotiation hassles but Mr. Bharat Narang of DCH changed it. This was the simplest and most efficient vehicle purchase ever. We ended up with a much better vehicle for less money than we were able to find anywhere else. After this purchase experience I would not mind helping a friend or family member with it as I know if I visit DCH and Mr. Narang, the price would be the lowest and customer service experience the highest. On the day of delivery, Mr. Narang went an extra mile and came half way to my house to pick me up as it was a week day and I could not find a ride to the dealership. This is what I call great service! I would recommend everyone who are looking out for a good deal to visit DCH in North Brunswick (On Route 1 North) and meet Mr. Narang. You would be glad you took that decision.

Wnikitiades

Mar 23, 2012

The General Sales manager Lisa went above and beyond from the time we walked in the door until I left with my new car. Everyone was polite, friendly and knowledgeable. I will buy cars here for many years to come.

SaraMcGo

Mar 22, 2012

I just wanted to take a moment and thank Craig Mayle & DCH for the exceptional service I received, my car broke down and left me stranded...and panicked. You turned a crappy and panic-inducing situation into a manageable one. You made sure I had everything I needed, and you listened & helped even when I was panicking and screaming! I know my cars diagnosis was frustrating but I knew that you were doing everything you could-you stayed in touch you let me know what was happening-and thats immensely helpful (& calming!). Thank you so much- while I have to say, Im not thrilled with my car at the moment for putting me through the ringer I am thrilled with DCHs serviceand when I decide I want a new car Ill definitely be coming to you guys first. As a woman, things like a clean service area and respectful & helpful service employees make a world of difference and frankly, not something you experience often when getting your car fixed. From a customer service perspective you guys just get it and do things right. Thank you again!!

haidymohib

Mar 20, 2012

I was so pleasent with my purchase experience, Ray Medina was very knowledge very very friendly and his boss Alan Carter too. I really highly recommend them. Thank Ray for making our shop experience really wonderful.I want thank too Andrea the internet sales person she was confirming our appointment and respond very professional to my email which were very great help

kathleen1983

Mar 19, 2012

My husband and I just had a new baby and were in need for a new larger second car. We already had a Toyota that my husband bought new from this dealership in 2003 so our first thought was to come here. We decided to look into a used Camry and lucked out finding a beautiful one in the price range we could afford. The group of guys we worked with were very patient with our questions and worked with us on the price for the used car and the amount we were able to get for our trade in. It was a great experience and I wouldn't hesitate to recommend family and friends to DCH Toyota and especially these men. Thank you! We love our "new" car!

alex4christ

Mar 16, 2012

I was really impressed with this dealer and the above mentioned employees - Alan Carter and Ray Medina - from the moment I walked through the door. Alan greeted me and asked me if I was being helped. when I said no, he asked me what I would like to do and I said I wanted to make an inquiry about a new mini van. He immediately got Ray to sit with me. From the start of the process to the finish, I could sense the genuinness of both of them and once I found out I was going to buy a Toyota Sienna, I told them what my budget was and they were willing to work with me. I was not pressured in any way but was treated like a person and not just another number and that meant alot to me and I dare say that they've just won another customer for LIFE by their honesty, customer service and their "going over and beyond customer expectations" attitude. I work in a service industry as well and I know the essence of true customer service. If I could rate them 150%, I would. Great job guys and you're the real reason why DCH has done well and keep doing well. For what's worth, I hope this gets to your leadership at DCH as you should be truly recognized for your hard work and attention to customer needs. To say the least, as much as it takes a lot to impress me, I was REALLY IMPRESSED! Needless to say I walked out with a Brand New Toyota Sienna 2012!

redroses123

Mar 15, 2012

Ray Medina is an excellent person.His sincerity,warmth put us at ease the moment we met him.He is also a great sales rep.He knows his product and is able to address any questions you may have in simple understandable terms.Alan Carter explained the financial aspects of our purchase and we were able to arrive upon a price we thought was fair.These two gentlemen are outstanding representatives OF DCH Brunswick Toyota not because of their salesmanship but because of their character and integrity.

lexmars

Mar 9, 2012

For a first time new car buyer this was definitely a good experience. The people who I dealt with were very accomodating & sometimes go out of their way to do so. I am usually apprehensive to deal with sales people as I get stressed out by all the price haggling that I have to go through but this was an exception. It was like straight to the point & by the time I realized it the deal was done & I got what I wanted. I would definitely recommend this dealership.

cdecorso

Mar 7, 2012

Ray was very friendly, polite, courteous and a pleasure to work with. So far he is the BEST car salesman that anyone in my family has ever dealt with. If it wasn't for him, I probably wouldn't have gotten my car that day. He was very knowledgeable, down to earth, and made me feel at ease when trying to make my decision. I would not hesitate to recommend Ray to my family and friends who are looking to make purchases in the future.

mlaidlaw03

Mar 7, 2012

Mr. Carl Wilson is the best service adviser I have dealt with throughout my 10 years experience dealing with Toyota, I will always rely on Mr Wilson to advise me on services with my Toyota Camry...........

raulmartins

Mar 7, 2012

My fiancee and I went to DCH Toyota Dealership to look for a vehicle and we were approached by Ray Medina a sales consultant. Once my fiancee and I had made a decision on what vehicle we were looking for which was a 2012 ScionTC, he sat us down and we had went over the payment options which were very much affordable. Once the paperwork was completed by Ray Medina we sat with Alan Carter, Sales Manager. Alan Carter reviewed the paperwork and everything was ready to go the Financial Department. Once the paperwork was completed at the Financial Department, Ray Medina went over all the options that the car has. He spent alot of valuable time with us going over the car which made us feel very happy and very comfortable! The overall rating that we would give DCH Toyota and the salesman Ray Medina and there financial staff is over and beyond 100%! The over all employeees are helpful, generous, and made us feel welcome. We would highly recommend any friends, family and others to shop at DCH Toyota! Thank you to all!

sepsi

Mar 7, 2012

After I was sent a coupon to purchase touchup paint, I went to the parts department, where the person I dealt with, Bud, tried to convince me that I should buy a bottle that was not labeled with the color of my car, because Toyota is always changing the names of the colors and they're all the same anyway (I have cosmic grey mica, he tried to sell me magnetic grey). I had to insist on ordering the correct color. When I complained to the manager (Richard) about this, he said he would have fun speaking to Bud about my complaint, and said that I had gone to the wrong department with my coupon, as it said that I should go to the body shop not the parts department (not true). As far as I'm concerned, if they can't handle the simplest transaction (buying a crummy 6 dollars worth of touchup paint) without lying to, irritating, and frustrating a customer, I'll take my business elsewhere.

kanwal

Mar 6, 2012

The employees were professional and courteous and very knowledgeable, the paperwork was done efficiently, we were given a very good introduction to the gadgets of the car - the overall experience was excellent

Kdksclark

Mar 6, 2012

They are the worst. Multiple bad experiences with poor communication and lack of contact has been awful. Sales is ok but their service department is horrible. I will never do business with them again,

emdublu

Mar 5, 2012

All contacts with the dealer have been completely acceptable from the initial contact to the information given to us on delivery. We expect all further contacts to be equally very satisfying

pbodner

Mar 4, 2012

Ray Medina was very helpful in taking my wife and I on a test drive and showing us all of the features. We were able to agree on a tradein price and new car price without too much unpleasent back and forth. We were able to leave with the new car that afternoon.

dritchings

Mar 3, 2012

Ray Medina was very knowledgeable and friendly. He was able to point out many of the key differences between the Toyota Sienna and several of the other competitive models we were looking at. The best part was that he did it without placing any pressure on us. In the end, with the assistance of Alan Carter, we were able to reach a price that was fair and reasonable.

twizzzle27

Mar 3, 2012

After having two negative experiences earlier in the week in trying to lease a new Toyota Highlander, I was referred to DCH Brunswick Toyota. I was greeted in a friendly manner by Alan Carter who assigned Danny Alves as my sales person. After listening to my car history, list of "wants", reasons, and resources, I was given a choice of cars to consider. After my pick, considering our conversation, I was presented with 3 payment choices showing amount of down payment and resulting monthly payment - it was great! I got to choose what worked for me; no back and forth haggling. It was straightforward and it worked; there was no pressure of waiting as a result of back and forth negotiating. It was unique and a first. At all times I was treated in a friendly professional manner. I know sometimes women can be talked down to at a car dealership, but not here. Financing was easy, paperwork went fast in addition to vehicle prep. Normally, when you get a new vehicle, you are left struggling to transfer belongings from one vehicle to the other. My trade in car was parked next to my new vehicle and Danny helped me transfer everything-another first at any dealership I have ever dealt with. There were follow up phone calls the next day to check on my dealership experience. The temp plates say Delivering Customer Happiness and they did. I recommend DCH Brunswick Toyota for a first class, professional vehicle purchase/lease experience. Thank you Alan and Danny!

CamryHybrid2012

Mar 2, 2012

Background: What can I say, I hate buying new cars. I have tried visiting car dealerships every 4-5 years since I had bought my first car in the USA. Alas, the experience got me so repulsed that each time the decision was to still keep my old car a few more years. This has been going on since I had bought my first car in 1990. I was not able to replace that old car ever since until Dec 15th 2011 when I took ownership of a new 2012 Camry Hybrid XLE from DCH Brunswick Toyota. Every few years starting from 1990, I have tried buying a new car. I have done the usual process, doing research to decide what the best car is for me. Have read about different cars features and considered experts reviews. Then have selected the dream car model I want to buy and went to look for a dealer to buy it from. This last step of the car-buying process, has not worked well for me for a very long time. So what has changed this time? My very old car showed alarming signs of just about to break apart. It was clear I needed a new car this time. However, this time I have decided to do the buying process differently. Instead of searching for the best car, I have decided to compromise on the car, and first find the dealership I want to do business with. You see, dear readers, I was in an urgent need to find a dealer I can trust. One I cannot just buy a new car from, but one who will handle my future car needs including service and a fair trade-in every few years. I wanted a dealer that does not give me the feeling I am being cheated, over charged, or whom is suggesting unnecessary repairs or services. This time I was first looking to find the dealer even if I have to compromise on the car I end up buying. Needless to say that after buying my first car in 1990, I have never returned to that dealer again for service. Most of the time I had service at independent chains repair shops or ar oil change places. In 1990, I bought a base car model with no fancy options. While that car had many things that went wrong over the last 21 years, those mainly were maintenance in nature (brakes, tires, battery, etc). The critical car components such as the engine, transmission, A/C, electrical, etc., worked fine. Amazing if you consider that my old car was a 1990 Pontiac Grand Prix LE. At the time, GM has not done the best job to build such cars reliably. Perhaps the lack of dealer service and the minimal add-on options helped in keeping that car for so long no fancy electronics or expensive options to malfunction. On the other hand, having to do break jobs for example, repeatedly, just few months after the warranty on such has just expired, raises the question if using third party repair shops, which may use second market replacement parts made to last just up until their warranty expires, makes economical sense. Hence, I needed a dealer I can trust. I wanted to be able to trade-in a car every 5 years or so for a new one. Not luxury models, just mid-size main market cars. A nice car indeed, but not a super fancy one. Not the cheapest midsize car, I like my comfort, but not leather, bells and whistles etc even if I can afford such. For 21 years, my loyal 1990 Grand Prix took me to places. However, the time has come for a change. I drove a car older than the one the janitor had, I had the oldest car on the parking lot, so reluctantly, I had yet again to venture and try to buy a new car.The search: While I was looking for what new car to buy for a very long time, the looking to select the dealer first has started around May 2011. Indeed, it has been a journey, which ended with me buying a car half a year latter. As you know, dear readers, this site too has been a good start and source of information for my search. So here I would like to share with you my experience. First, the internet, as you know, is a vast source to look for information. Rather than to physically go around from dealer to dealer (impossible if you want consider 50 dealers), I wanted to see how dealers would respond to emails, questions and price requests through various price sites (I wont mention here names but I am sure you can figure those out, if you are reading this post. If you are familiar with this site, you are ahead in the buying process compared with someone whom just responds to an ad in a newspaper or just stops casually at a dealership near home without any further research). In my search, I was not just looking for the lowest price. I wanted to know the dealership, the team, the management, and the way they handle my email and phone questions. Of course, I read many on-line forums and dealers/cars sites such as this one, to get additional information. I looked for complains, for things that went wrong and I weighted such far more than the 10x numbers of positive posts or comments since I think people usually do not bother to complain. If something is wrong, they will simply leave never to come back to the dealer. If they complain in a forum, it is because they perhaps want to get even. Alternatively, maybe they lost so much time and got so frustrated that they want to spread the bad experience, in a hope to warn others. I have considered such negative feedback carefully, but not literally because of the above reasons. In reading such negative reviews, one can try deduct the real issues or real problems and the attempts the dealer made to solve such. I have done such research not only on the review experience of buying a new car, but also on the service as I was looking to have a long-term relationship with the dealership. Also looked at those buying a used car, just to see how that worked (buying used cars are the most notorious for problems as you know). At the end of this process, I came up with 3 finalist out of over 50-60 various mid-size car dealers (non luxury) I have considered, which I felt comfortable doing business with. I will save you the many emails, calls, and discussions I had to reach to such a decision but I hope you can imagine from above, that this has not been an easy nor a simple process, nor is it a sure thing it will work. Only time will tell, of course, if I have been correct or not. Given my difficulties to buy a new car over the past 21 years, one can understand the hesitation I feel with this result. So I had 3 final dealerships and the next step was to decide on which car to buy from them. The winner was a Toyota Camry Hybrid XLE. Perhaps such good initial contact was thanks to the dealerships internet department. While I feel some dealerships still think they can do business in the 20th century style, this dealership fully understands the new way of selling cars to customers who are well educated and informed. The internet has changed things drastically. I cannot believe some dealers still think they can get you into their dealership and activate their "process" designed to pressure you to buy a car on the spot, while you have no information or time to think. For that, Andrea Nieves the internet marketing person, and Jason Cohen, Internet Business manager are to be praised for a job well done!Customer Service: Well what can I say here? First, to have the dealership general manager, Ray DeSimone, personally answering the many emails I had sent him is amazing (and most emails were answered very quickly as if Ray is connected 24/7 to the internet - indeed he is well familiar with the iPad and iPhone marvels). Without exaggerating, perhaps he has answered over 100 emails over the past 1/2 year I was looking for a car. To give you an idea on some of the issues in those emails: The 2012 Camry model was not yet available at the time I wanted to buy a car. There were "rumors" of such a redesigned model with some "information leaks" on various details (have I mentioned you need to read the web and be very informed?). Many emails went with such to Ray and while he did not know the info himself he tried his best to find out. I ended up placing a special order or what dealers call preferencing, with exactly the color and options I wanted (no moonroof). Further, I have paid no deposit on the car while placing this special order (so I could just walk away any time). I went for a long trip out of the country, while the car has arrived during the time I was away, it was waiting for me when I got back, marked as sold, with my name written on the keys, which were hidden so it will not be sold by mistake by another salesperson! I asked you, dear readers, have you experienced such with other dealers? This goes even further. During the buying process, I have signed a number of documents (many signatures going on there...be ready). While some had a small print hard to read at the time (have just come back from travel, not sleeping 48 hours, jetlag etc), the amazing thing was that I was able to change the conditions even after buying the car and signing the contract. I signed a new contract, as I did not like some clauses on it and I asked what if I do not sign such, (originally I did not know and thought all clauses are mandatory). The general manager has agreed to change the contract even after I have signed! Again dear readers, I ask you, does your dealer do that? I thought I have discovered a new method to buy cars with the above process. However, I have found out that the DCH group philosophy is just what I was looking for. Not only that, but they allow you to change your mind within 3 days of the sale and cancel the deal. To find the place on the web and read more (since I cannot post a URL here) please search the web for "test drive the dealer. This is indeed test-driving the dealer before you test-drive the car! Well what can I say? My "process" has been the basis of DCH way already! Smart very smart. Where have you people been so far? I could have bought a new car long ago. Alas I only have found out about this dealership now. Looking deeper into the background of the DCH group and the founder's philosophy of business and background revealed that they believe exactly in what I was looking for: long term and fair relationship with customers! Well I have found my dealer!I do not expect all will be perfect latter on, but I know there will be an open ear and a manager that will make things right. Even if in some situations, things will be not quite OK because of a salesperson or service person, I believe that my relationship with the dealership has been established and that things will get fixed, as with my contract, if needed. Does your dealer do that? But the best of all, I believe you too can get to have exactly such relationship. Try writing the general manager a note and see for yourself... Quality of work: I can say the people were all nice no issues at all. Ray Medina, the salesperson, is a very nice indeed; he is your agent at the dealership! Be nice to him too. It is not easy to be a salesperson and he is the one who needs to do all the paperwork and set things in motion. Patrick Steadman, the F&I (Finance and Insurance) manager, is a charming person. While he will try to sell you various options and extras, such as extended service and warranty, please know that this is his job. If you feel pressured just nicely say no, and he will stop. Understand that others may want various services and additions so he is just offering such. If you buy such with a new car and finance, you may be able to add those as part of the financing. As I have paid cash, I have not bought any as I can do so latter if needed or if I want to. Of course, as always, it helps to be focused and know what you buy, and do your homework and decide for your situation what you need to buy and when you want to buy it. While there were small misplacements - my second set of keys was missing including the security tag code to replicate a key if needed, when I picked up the car - these were quickly solved. They found the second key set and tag, as soon as I got home. I had a call from the dealership, Lisa Ocasio General Sales Manager, all apologetic and repeatedly feeling sorry to a point I had to calm her down and said it is not a big deal called me about that. You can imagine I would not have taken a car like that from another dealer having a second key set missing. Lisa is yet another charming person of the team there by the way; she called me home explaining that in the process to save that car for me until I returned from travel, the keys were put aside, so the car cannot be sold to others by mistake.I took ownership of my spotless clean car with a full tank of gas. Another buyer who knows Lisa and Ray DeSimone from another dealership they used to work at, has mentioned his past trust. He wrote he would buy any car they sell. This shows how great is the trust and how strong is the relationship. Indeed, I can see why.Friendliness: From above it is clear that this dealership is very friendly. All people and managers whom I dealt with (including Alan Carter, Ray Medinas manager, both whom by the way, were hired by Ray DeSimone from another dealership what a good hire!) were all in a good mood and friendly. Alan has a dry special Jewish humor, maybe he should try for performing stand up comedies, He could be a star I think. Ray Medina has signs all over his office with positive messages such as "no negative attitude given" etc. He even has his own personal fridge, and buys his own drinks. He offers such to his customers (his own doing, the dealership does not pay for such). The coffee there is great. They have a nice coffee machine (including in the service building, as well as having WiFi internet and a few computers for customers waiting for service there), and they have real cream to go with it (not those white powders). Ray Medina not only was super friendly, but he actually has come the next day to prepare my car for delivery, even though it was his day off. He came especially for me. I felt bad when I have found out he did such, but he was all smiles and friendly. The dealership even promotes good driving for teenagers (as a message from DCH group) and other good habits such as do not drive and text. While I do not know if my experience will be similar with what others will feel or get (e.g. no deposit for special order etc), I am quite sure that once you are established as a long-term customer, this is how you will be treated, with respect and as family!Price: The price is typically the topic on which a lot of time is spent and a source of great aggravation. So what is a good price? What is a fair price? What is the lowest possible price? What is the dealer's cost price? These are very difficult questions to answer for us buyers. As I was doing my research, I found that the car dealership business is very complex. There are many ways dealers make money on cars, not just on selling it for a profit. For example, car makers provide dealers a bonus for meeting quotas/milestones or when special focused campaigns, promoting certain models or accomplishing a mission are going on. I can just say we consumers, are far from knowing much about this complex business. All we can do is to try be as best be informed as well as possible. Use the internet, read various forums, and read on-line what others have paid for their cars. The competition is very strong and in my area, there are at least 3-4 Toyota dealers around (maybe more) within 10 miles or so. So have I paid the lowest possible price as per what I have found out from my research? No. Perhaps the price was about $500 or $1000 above what would be the cheapest/best going on price at the time as reported by other customers in various forums or by those services offering a no negotiation price. I was happy to pay more and did not negotiate the price really. The general manager himself has set the price. I do not know what others are paying at this dealership but given all the above experience, I think the price was fair. In addition, consider I had no unwanted extras, no extra strips, and pins, and useless gimmicks that inflate the price first before a "discount" is applied. Such gimmicks common in some places can easily add to $1000s extra fluff. I also got a few $100s for my old car as a trade-in, which saved me the need to sell it and do the paperwork myself. Even if I could get few $100s more, selling to the oil change person who wanted it, the headache was not worth it. So overall, I am very happy. The extra $500 to $1000 is but 2 to 3% of the total price of the car, which is not that significant to me, but the relationship I got out of this is priceless. As an added bonus, it happened that during the time I bought the car, Toyota was giving away $1000 Toyotathon rebate debit cards. I got one of those already and have applied it towards my home tax payment. Therefore, overall, a great deal in my case. Can you get a lower price? Yes, I think you can as each dealer has different cost base from which they can afford to discount the price, but you must understand that the dealer needs to make money too. If you pay 100% or more markups for retail items in stores, you would maybe be shocked to know, but actually many pay such and more. I do not think there is a 100% markup for cars, and many people need make a living out of this at the dealership. Especially if the car is mostly reliable, as you would expect from a Toyota, and the dealer needs to keep a business going, including the service dept, body shop, etc - its hard to do all this only out of selling oil changes or tires once every few years. Hence, I think the price is OK and I only gave it 4 stars because it is not absolutely the lowest I knew I can get from other places around my home.Overall experience: well obviously its 5 stars! While perhaps, the price is a bit higher than other dealers around here, I believe the many other advantages dealing with this dealership outweigh the extra cost. Hence, I would strongly recommend this place to all. Do not be fooled by the small older building this dealership is in (their service building is separate and modern). It is what inside that counts and all the team there and the DCH group want your business on a long-term basis. If you experience an issue, do not worry, go and calmly talk with the next level manager. You know that the general manager is there if needed as well as the DCH group. You would probably not need them. It was just my luck to have such a contact, which only happened as I was waiting on the redesigned Camry, based on the rumors at the time. Otherwise, I probably would have done very well with the sales person, Ray Medina and his direct Manager, Alan Carter. When I have returned to the dealership to install my license plates and get the registration paperwork, Ray DeSimone, the general manager, took me in his v6 Camry, to see the new body shop facility he has built and to introduce me to the director of service, so I have a contact for the future. The body shop is a huge building inside (from outside you may think it is a small place but that is because it is a long building and only a small front is visible). While I sure hope I will not need such a facility, it is good to know that they can do all body/paint work. As I have my relationship with this dealer, I know I will get original parts installed and not cheap parts from third party makers (what is going on with body shops, insurance etc. is yet a topic to do another review on). Ray took me then to meet Rich Mootz, Director of Service, and Mike DeAngelis, Service Manager and has introduced me to them mentioning my background attempting to buy a car for years (as if I was part of his family). Rich has already reached out with an email note just after buying the car and introduced himself stating if I need anything, I should not hesitate to talk with him. My comments were that I know they will take good care of my car, as I am just driving it for 5 years or so, after which, it will return as a trade-in to the dealership when I get my new car then. So I told them take good care of this car you will need to sell it latter on to someone else. From my part, I will keep it clean so to maximize the value for the next owner. As you can see dear readers, I do not want to keep a car again for 21 years!Just so you know, this review is real, I have no compensation or discounts (paid higher than the area price actually) from this dealer (even have rejected their referral fee card scheme where they offer to pay $135 if you refer a customer and give that customer additional $135 discount, as I do not want any compensation for anything). I am sharing my story in a hope that it will be helpful to others out there that, while not in the extreme situation I have been in, may find it so hard to buy a new car. Enjoy the experience with this dealer! Treat them as family as they will treat you as such and be fair.

jgkruega

Mar 2, 2012

My experience with DCH Brunswick Toyota was very pleasant. This is my second car that I lease from them. I am very happy with the way they take care of the customers. I feel very relaxed and comfortable selecting the model I wanted to lease. Mr. Ronnie Lara was very helpful and professional. I am very thankful with the support I received from him and his Sales Manager, Mr. Luis Mejia. I definitely will recommend this dealership to all my friends and family. Thank you so much for all your help!

powersna

Mar 1, 2012

Henry Davis was outstanding; he was a pleasure to work with - helpful, not pushy and very friendly and informative. I would recommend this dealership and Henry in particular to all of my friends, relatives and co-workers.

chiragdandiwala

Feb 29, 2012

Good customer service provided. Sales person provided all information which was asked and coordinate with customer nicely. Meet and greet services are excellent. Overall satisfactory experience.

Charles O

Feb 28, 2012

My experience with DCH Brunswick Toyota was a very pleasant one. They were able to satisfy all my querries on the internet before I visited their show-room. The staff were very friendly and offered me coffee while I was waiting for the paper. They offered me many payment options which you dont usually get from most dealers. Most of all, I was able to test-drive the vehicle, finish all the paper work and conclude the transaction within 40 minutes...that is record time...keep it up.

carfordonna

Feb 27, 2012

Why I have given this rating is because it's easy to complain about bad experiences, and too easy to not acknowledge the good ones. My first new car purchase was in 1974, so I have been doing this for quite awhile. This was the most pleasant experience we have ever had buying new cars, or any car for that matter. The people we dealt with seemed like we knew them forever, and not just a couple of days.

jsmontclair

Feb 26, 2012

Rafal Maciag was extremely knowledgeable, professional and helpful. He was a pleasure to work with. He took time to answer all our questions, he was always cheerful and impressed us with his familiarity with all aspects of our car and the purchase process. He was also honest.

ollandm

Feb 25, 2012

Danny and the team at DCH Toyota of North Brunswick were extremely helpful and considerate of my financial limitations. It was a positive experience and I did not feel like an antelope being attacked in the Serengeti as with other dealerships. I will recommend Danny to all of my friends and family!! Thank You!!

chihlonglin

Feb 23, 2012

Mr. Leung was very friendly, patient, helpful and resourceful, makingthe purchasing experience a bliss. We look forward to doing businesswith him in the near future.

colexsa

Feb 23, 2012

I felt very comfortable with this dealership. They were very helpful and upfront with everything. Bob was great, he took the time to make sure I knew everything about the care I was interested in and also showed me different options. I found the whole experience pleasant and not stressful at all. I would definitely recommend this dealership and will go back to them in the future. Patrick was also great to deal with - not pushy and explained everything thoroughly.

EPEREZ1EPEREZ1

Feb 23, 2012

Great dealer went in thinking here we go crazy car guy's well it wasn't like that at all starting from manager's to sales people also service dept. everybody with the hi's and offering help with anything it was a pleasure at this dealer will most definitly tell all my friend's and family about this place keep up the good work DCH BRUNSWICK TOYOTA TEAM MEMBERS.

yolly0280

Feb 23, 2012

CRAIG MAYLE......... I would like to thank Carig for helping me with my Toyota service he had me in and out in minutes and i was very happy with his service. I give him 10 **********. Thanks so much Craig

dontworry_ok

Feb 22, 2012

This is the second time we purchase a Toyota from the same dealership. Before we went, we had several options for our family's need. Diana was assigned to help us. This was her first day. Diana was very patient, friendly and very cautious to assure she gave us the right informations or right answeres for our questions. In the end, we decided to buy a 2012 Corolla LE. We were expecting that the dealership will offer some cash bonus or special sale during the 3 day President weekend but it did not happen. We ended up had to spend some time to negotiate the price. That is a big difference from last time (in 2003), when we got the quote, it was almost the best deal in the local area. The dealership offers 2 year/24000 mile mainenance free of charge. The problem is you have to estimate when your odometer will reach the next 5000 mile in the next 6 months and reserve your time slot ahead of time. Not an easy task. By the way, the web site only allows customers to reserve Monday - Friday (9:30 AM - 4:45 PM).

mcm2288

Feb 22, 2012

Danny Alves was quick to help me when I came in the dealership. He showed me a few different models. I am a repeat customer at DCH and was pretty much set on the the Camry XLE 4 cyl but he also showed me the SE and the differences with the front grill, general style and the interior. I wasnt even considering the SE but I have to say I liked it better than the XLE 4 cyl. Both cars were within a few hundred dollars on the sticker price and monthly payments and I even got the enhanced audio system in the SE. So I was very happy with the price and there was no pressure to try to upgrade to the 6 cyl. He also came in with realistic monthly payments. I had already priced it out and it was about what I figured. So no haggling for my price was needed. Overall it was a very good experience and Danny was good to work with.

bianca01

Feb 20, 2012

This dealership was very accomodating. Even though i had some credit issues the finance team was able to get me approved. I had a couple of issues with the vehicle after i purchased it and the GM Ray and service advisor Carl were very responsive and cooperative. It has been a pleasure doing business with Brunswick Toyota.

te1221

Feb 20, 2012

Ray was very friendly, and not pushy at all. I let him know up front that I wasn't interested in purchasing a new vehicle for another 4 months, and he was very understanding. I came back 3 months later potentially interested in buying a car. He wasn't available just yet but was able to have one of his associate Robin assist with pricing. Pricing was up front, and they didn't attach useless "fluff" add-ons such as nitrogen filled tires. I was able to get a price that exceeded my expectations.On the way leaving the dealership, a rock chipped my windshield with less than 4 miles on the odometer. Ray is making sure this gets taken care of. Customer service was very good.I'm a picky person and took months trying to figure out which car I wanted at a price that I found acceptable. I would highly recommend this dealer over others in the area.

pongo50

Feb 18, 2012

Outstanding experience when a critical component failed on the car. Carl was extremely friendly and helped our family in dealing with the situation. Outstanding support from a professional team!

nvasoya

Feb 14, 2012

This in reference to the excellent service I received from DCH New Brunswick Toyota. I have been coming to DCH Toyota for routine maintenance services on my 1999 Toyota Camry. I must say, the staff here is very helpful and friendly. I would highly recommend this place. Regards,Nikunj

lorraine45

Feb 12, 2012

Ms Rodrigues was excellent from the door, very kind very curteous, very friendly she knew exactly was to say and do as far as the vehicle was concerned. It was a pleasure working with her and Mr Abdo and the manager Patrick. I am so glad that came to DCH in Brunswick and istead of Auto Land. It was a wonderful experience I have already recommended this dealer to my neighbors and co-workers. The price was perfect.

Elvira Espada

Feb 11, 2012

The representatives at Toyota were very curteous and helpful. I was taken care of by Yanni and Carl and they both answered my questions and took care of me as promptly as possible. It was a very busy day and Carl was very apologetic and did his best to expedite my service.

jani1974

Feb 11, 2012

Sevice was very good.you can feel friendly environment.They give you best deal if you negoctiate with them. they tried to fulfill your requirement.

MsShoron

Feb 8, 2012

I was faced with not haveing good credit and a lot of income. However I needed a dependable vehicle for myself and my daughter. I cannot thank Robin and David enough for all the work that went into getting me driving. I was at the dealership for 7 plus hours and those two guys worked very hard to get me the best deal possible; considering the odds that were against me. I would recommend this dealership to anyone trying to rebuild their credit and just needing a chance to prove it. Forever grateful to those two. Also the staff there was very welcoming and I will definitely be a lifelong customer.

jeanmart

Feb 7, 2012

Very good service. Employees very professional, courteous and prompt attention to any questions I had. This was a new purchase and I did not feel pressured. The transaction was handled with ease.

kishor127

Feb 6, 2012

Honestly I wasn't even considering buying a new car. I was perfectly happy with my 2007 toyota camry xle v6. I went for service and a salesman approached me and just happened to let me ride '12 camry xle.Great upgrades but still wasn't impressed with the drive, then I asked about the SE edition. He checked his inventory and it was my favorite color. I test drove it and still went home researched ford fusion sport, nissan altima, honda accord, even Hyundai. I went bargaining for prices and checked out all reviews on numerous websites(edmunds,ect.)At the end of it all and some tough bargaining I am really glad I bought the '12 Camry SE v6. It has more features than I expected great drive and handling. It's been 2 weeks I just hit 1,800 miles and counting. DCH brunswick Toyota should be happy they have a sales rep. such as and specificly Ray Medina, he was very courteous but more than that he catered to all my requests for features in the car and squeezed me in to a comfortable price. As a sales person such as myself if you could convince someone to buy something they don't even consider is a remarkable person,especially as cheap as I am. Believe me I couldn't even get an offer close to their price I tried at Lee's toyota in Queens and I recieved the worst treatment ever, the finance manager was literally screaming at his sales rep and I showed them the offer and he wanted to charge me MORE??!! That's the 2nd time I got bad treatment at Lee's toyota. So thank you DCH and thank you Ray Medina. I took long to write this review so I could test the car and then complain. I found everything to be too good, so thank you it is well appreciated

lspdret

Feb 6, 2012

I knew exactly what I was looking for........they had it in stock. I told them what I would and would not pay for. They were 100% cooperative and didn't give me any run-around. All three of the above persons were friendly and all of them knew their jobs and got me thru the buying process quickly and efficently. This dealership is far from my house but because of their professionalism I would buy from them again.

KHANS

Feb 5, 2012

What a wonderful experience!! We went to DCH Brunswick all the way from Long Island NY, and it was well worth it. An absolute pleasure to work with our Sales consultant Mr. Bharat Narang also known as BB. He is very knowledgeable, and honest and found just the right Sienna with every option that We wanted. Also I must mention the General Manager Lisa and Finance Manager Abdo, who were both very very helpful during our purchase. We have become DCH Toyota's Customers For Life!!!! HIGHLY HIGHLY RECOMMENDED.

sam1393

Feb 4, 2012

Stay away from the finance guy - he is rude and abnoxious - . After purchase there was no follow up - just very poor overall experience ... .... they offered to throw in pinstrips for a good survey - not very professional....

123456betty

Jan 31, 2012

Ray Medina sent me an email thanking me for using Toyota's service department. He also said I should contact him if I was interested in purchasing a new car and reducing my monthly payments. I did contact him and he worked up a price for a 2011 Prius which lowered my monthly payments by $100.00. Ray and Alan Carter gave me and my husband superb customer service, and that is one of the reasons this is my fourth or fifth Toyota car. The whole experience and everyone we worked with were all excellent. Ray followed up with all our phone calls and answered our questions. He was excellent to work with and we will recommend him and DCH Brunswick Toyota to our friends.

asilva42

Jan 31, 2012

This is the first time at this dealership and I am very happy with the deal I received on my new corolla 2011. The sales rep was very helpful and will recoment to frieds and family.

mgironda

Jan 29, 2012

Ray and Alan were very cooperative in completing a deal that was acceptable to all parties. They were friendly and courteous. My wife and I were treated in a professional manner. I am a repeat customer (since 1995; 11 leases and numerous services) and I certainly plan to return. As long as I continue to be satisfied with my experiences, then DCH Brunswick Toyota is my auto store.

ptufaro720

Jan 29, 2012

I recently did a no cash down lease transaction for a new 2012 Highlander, for which I was turning in a 2009 Highlander. I experienced the easiest transaction I ever had in getting a car. Salesperson Ray Medina was friendly, up front, and reasonable in the pricing of the vehicle. I would recommend this dealership to anyone in the area looking to purchase a Toyota.

Mark Tokash

Jan 27, 2012

I bought alot of cars in my day and I must say this went better than any other time... Alan and Danny made this a pleasure doing business with DCH.

nbtfcoach

Jan 25, 2012

Ray & Dave were tremendously helpful from the minute I walked in the door to the delivery of the car. I didn't believe I would be able to own another car but they found a way to get me a great deal with the possibility of it being better down the road. I couldn't be happier with the quality of the service, from their friendly and helpful demeanor to thier patience while explaining the complexities of my deal. I'd recommend them to anyone.

ritesh007

Jan 25, 2012

Great dealership, Friendly Environment, Excellent hospitality. Excellent price and above all great quality........Go for it....highly recommended. Our dealer was very nice and cooperative and satisfied all our needs and got us excellent price which can be affordable by us.

erindomolki

Jan 24, 2012

The staff that worked with us (Lisa Ocasio, Alan Carter, and Robin Everett) were extremely friendly, honest and helpful. It was the best experience I've ever had when buying a new car. I love my new Tacoma and I would definitely recommend this dealership!

gaby2012

Jan 22, 2012

I was helped by a very friendly sales associate who had previously helped my own parents purchase a car back in May 2011. I went back to her because of her excellent service for my parents.

lucilleck

Jan 22, 2012

The sales consultant with whom I worked, Ray Medina, is by far the most amiable, helpful, knowledgable and patient car salesman that I have ever encountered. From the first day that I met him, in October 2011, I knew that I would buy a car from him. On that day, he spent 2.5 hours showing and test driving cars with me, carefully explaining hybrid technology and all the features of the Prius and the Camry hybrid. Since I was considering a few of the 2012 models, including the Prius, Prius V, and the Camry hybrid, there were weeks in between my visits to the dealer while we were waiting for the various new models to arrive. Ray kept me posted throughout the process, and then worked diligently to find me the car with the features and the price that I wanted. It took 3 months from that first day in October to the day in January that I finally drove a new Camry hybrid off the DCH lot, but never once did Ray convey impatience or frustration. He was energetic and enthusiastic throughout, and always followed up as promised. And, he clearly works well with his sales manager, Alan Carter, who made a point to always say "hello" to me on my numerous visits, and to thank me for my business. Both of these gentlemen are incredible assets to this dealership, and to Toyota. You will not be sorry if you choose to buy a new car at DCH Toyota Scion.

Latrenta

Jan 21, 2012

Ray was a total pro! Alan was great also, worked hard to get the price I needed!Overall, very good, even great service!Thanks, this was my 2nd car from DCH Brunswick!Doug

mgorelen

Jan 17, 2012

We had great experience with dealer. Associates have wonderful knowledge of the products also they are open for negotiation and are very honest. We did not have any pressure.

kcseabrook

Jan 12, 2012

From the moment I walked in the door I was greeted with a smile. Even though I had to wait a few minutes to see a sales person since I arrived at noon, they offered me water and engaged me in conversation about what type of car I was looking for and why. Hamsa was the young gentlemen that sold me the car. He crunched numerous numbers for me until I found an amount that was affordable for me that matched a vehicle that I liked. I truly appreciated his patience in answering all of my questions and showing me the basics and amenities of the cars I test drove. The next person I interacted with was Russell the manager. Again, Russell was just as professional and courteous as everyone else I met that day. I made it clear that I didn't want my overall payment to exceed a certain amount but that there were certain extras that I wanted. We were able to meet at a number that was acceptable to me and almost within the range I was looking for. I felt valued and appreciated. Thank you DCH for making me feel like family.

bluepost_it

Jan 5, 2012

Everyone here was by far accommodating and kind. Ray was very professional and relatable, and did everything he could to make us satisfied and happy as customers!

kirit patel

Jan 4, 2012

Carlos was very helpfull to make very easy easy to make this purchase this toyota, he is very knowlegable about the cars. DCH Brunswick is good to do business with, I highly recommend this to all my friends.

kingkiwi

Jan 2, 2012

The experience with this dealer is quite good. The price them give me is already low at the first place and they don't like to negotiate. What is more, I like that there is no hidden between OTD price and price before TTL from this dealer.

kdecourcelle

Dec 26, 2011

I came here to check out a Rav 4 and then compare to a Honda CRV. The deal we were given was excellent and it was a very pleasant experience working with Mr. Ray Medina. After being provided with all the options, we decided to skip the Honda dealer and move forward with the Rav4!

nmvargas

Dec 26, 2011

I like this dealership because the employees are friendly and they give me a good price for my car.Also, Darile Rodriguez helped me to find the right car and she is an excellent sales woman.

Vincenzo21

Dec 26, 2011

Ray was so nice, minute we met him, he offered us coffee. I never came across that at other dealerships. Ray Medina is an excellant Sales Consultant. He was so friendly towards my wife and myself. He explained the dealership process on trying to refinance my current vehicle loan, options on buying a new car. He showed us new cars that were similiar in size to my current vehicle. What we both liked so much is that DCH dealership employees were so nice and it was a pleasure working with Ray. He will have our business down the road when the time is right for a new car.

jaiden

Dec 22, 2011

Very positive! Thanks for very nice experience. The sales team and technical team was very helpful. They were able answer my questions on the spot and helped me synch my mobile with the vehicle's bluetooth.

Janet68

Dec 19, 2011

Best experience I have ever had when shopping for a vehicle. Ray and Alan were great as far as preparing the paperwork in a timely fashion and getting me out quickly. They were very pleasant and made the transition into my new vehicle a pleasant and memorable experience. Thanks guys.............you were both great.

69nova

Dec 16, 2011

The experience I had with this dealership was outstanding Lisa Ocasio was friendly and very helpful she is obviously a true professional at what she does. I never had to deal with the stress that is usually felt during the process of buying a new vehicle. Lisa made me comfortable with the process and answered every question I had her vast experience made the transaction the best I have ever hadBharat B Narang made sure everything went smooth and on schedule thankyou both for a great experience I will be back again when I am ready to buy another vehicleJerry Collins

mb73265

Dec 14, 2011

Ray made buying a car an awesome experience. They were able to work with me and get me into a great vehicle even with my less than stellar credit. I would recommend Ray and the staff of DCH Brunswick Toyota to anyone wanting a great experience, a knowledgeable staff and a great vehicle. Thanks for making my car buying experience awesome!

Stacks

Dec 13, 2011

I was first impressed with Larry Hart , I requested a price quote via internet,he not only gave me one, but three on different cars. When I spoke to him and explained my driving habits, he suggested the car that would be ideal for me. Darile was professional, kind, knowlegable, and made me so at ease for this car buying experience. I had visted two other Toyota dealers on Rt 22, NJ and one in Jersey City, I left those dealerships feeling so beat up on, I wanted to cry. I almost gave up on the Toyota Camry I been wanting for 8 years, to go with a Honda. But DCH Brunswick Toyota staff change all of that. DCH Borth Brunswick Toyota should give classes to other Toyota dealership on how to treat customers. I was more happy purchasing my 2012 Toyota Camry than when I purchased my house a few years ago.

allar

Dec 12, 2011

Lisa Ocasio was very helpful in finding the car that I wanted. She was also very good at matching the price I was looking to spend. Rafal Maciag showed me the car and he was very knowledgable about the car and was very friendly. He also took the time to show me where everything inside the car was located and demonstrated how all the controls worked, especially the GPS functions. I would highly recommend using this dealer.

PEACHES988

Dec 6, 2011

ALL THREE SALES ASSOCIATES HELPED ME FIND EXACTLY WHAT I WANTED WITH A GREAT PRICE!! VERY FRIENDLY SERVICE. I WOULD RECOMMEND THEM TO EVERYONE I KNOW!!!!

yawii2001

Dec 6, 2011

The dealership has a large inventory and I guess they have more incentives from Toyota so I have the chance to get the best deal around. The overall sale process, including both internet quoting and further on site sale are very efficient, friendly and creative in terms trying to match your needs.

rav4girl

Dec 3, 2011

What a great experience! I received a note in the mail from DCH Brunswick Toyota, that I could get out of my lease early if I came in during the month of November. I leased a 2009 Rav4. The letter stated that I could get into a new car with no money down and the same monthly payments. Well that's exactly what happened. No money down, same monthly payment, NEW TOYOTA RAV4. Lisa was so great to deal with. She is very straight forward, no BS. She stayed to true to everything she said and gave me what I wanted and then some.. Everyone there was very friendly and professional. Rafael was great!! He did everything perfectly. Very impressed with this dealership. I would recommend to a friend or family member with no hesitation.Thanks everyone for your excellent service! ~Karen Kostyk

mjshuby

Dec 3, 2011

My husband and I have bought a number of cars over the past 40 years and never have we met a salesman as wonderful as Alan Carter, employed at DCH Brunswick Toyota.We wanted to buy a 2012 Camry Hybrid XLE and visited several dealers. None of the dealers, including DCH had the car in as yet, but Alan Carter was the only person who went the extra mile for us. He kept checking to see when he would get the car in and kept in contact with us to give us updates. We were impressed with his integrity, friendliness and honestly. He is a credit to his organization.

rlktowing

Dec 2, 2011

I gave my rating of all "5" because this dealer was very pleasant, respectful, and friendly. The salesman offered us drinks and made sure that we were comfortable at all times. When he was doing paperwork he kept checking in with us to let us know that he is still working with us and it won't be too long. I definetly will recommend this dealer to everybody that I speak to regarding new car dealers.

kimberlyd

Nov 29, 2011

After being disappointed with several other Toyota dealerships I gave DCH Brunswick Toyota a call even though it was a bit far from my house. Rahim was so incredibly helpful over the phone and we set up an appointment for me to come in and meet with a sales associate. When I had to cancel my appointment last minute Rahim and I were able to reschedule by email and as soon as I could make it in he had a sales associate ready to meet with me again. I met with Danny and the process was a very smooth one. Russell was so helpful and patient with me regarding additional services and financing. I have a second Toyota with the lease about to expire and the only dealership I'll even consider going to is DCH Brunswick Toyota. Thanks again for the excellent service!

daniela_gartner

Nov 27, 2011

Ray Medina was extremely helpful and efficient. He explained in detail of the features of the car we wanted to purchase. In addition, he was warm and friendly and went the extra mile to expedite the process without leaving us feeling like we had no idea what was going on! He was patient and answered all of our questions and put up with our cranky and impatient children.Thanks again. Daniela Gartner

susie12345

Nov 27, 2011

I would highly recommend this dealership and definitely salesman,Ray Medina. From the first time we walked into the dealership and met with him he was the most proffessional,knowledgeable, customer service oriented salesperson that we have ever met.He went above and beyond for us and showed us his love of being an employee for this company and helping his customers. He is an asset to your company with his honesty and professionalism. I am in a business that I meet many clients that I will definitely refer to him. We usually trade in our car every 3-4 years and will definitely come back to Ray.Thank you for helping us with our New car purchase. We love it!! Let me not forget to tell you that when we brought the car back to have the plates put on it he even washed it. This was a first with any other cars that we purchased.

Tommie

Nov 26, 2011

Ray Medina was our sales representative. He is a very friendly and knowledgeable person. He coordinated with his teammates and managers to get us a great service and good deal about Prius V. So far we have a good experience with DCH Brunswick Toyota. And we highly recommend contacting Ray before you stop by. We will consider future business with them.

fonseca_ken

Nov 26, 2011

Ray was awesome and was helpfully right from the start. Though I was challenging in my demands, he did his best to cater to my demands. He was willing to hear and go that extra mile. He exceeded all my expectations . When I was ready to drive the new car, he explained all the features and explained in details the operations of the new car.Ray is very knowledgeable and is extremely courteous. I would recommend Ray to my Friends anytime.

estherswanson

Nov 22, 2011

This is my 3rd experience with DCH Brunswick. and once again, we are so satisfied with the service we received. The associates are well versed and clear on all the information we needed. The car is beautiful and exactly what was promised. It was delivered right to our home which made it so easy for us to accomplish this sales easily and quickly. I can't begin to say enough about the above mentioned associates and the exemplary level of service they provided to us. I stress the fact that this is my 3rd experience with DCH because to me consistancey is a true indicator of performance. Thank you again...

nycprius8888

Nov 22, 2011

DCH was the only dealership out of 6 Internet quote requests to respond with an actual quote, with MSRP, Dealer Invoice and their offer price. After wasting much time with the other dealers via emails and calls, purchased car from DCH over the phone.

Jackie732

Nov 19, 2011

I have never had an easier experience at a car dealership. My husband and I went in knowing what we wanted and what we wanted to pay, and within 10 minutes we had a quote for exactly what we wanted! Danny was out sales person, and he was very helpful. Lisa, the manager, was truly amazing - I've bought or leased many cars over the years and it is extremely rare to walk into a dealership and find a manager so straightforward and helpful - she truly made this experience a pleasure, which is something I never would have been able to have said in the past. Every person we dealt with was nice and totally accommodating, right down to Russell, who even got us to purchase an extended warranty, something we've never bought at the same time we purchased a car. I totally recommend!

dalston411

Nov 17, 2011

DCH Brunswick Toyota is the finest auto dealer that I have ever visited and purchased a car. First, I received a friendly and timely call from Michelle Mojica after responding to an advertisement on Autotrader.com. She referred me to Jason Cohen, Business Development Manager, to answer a questions that I had concerning a potential deal on my vehicle of interest. Jason intently listened and asked if I would be able to visit the dealership to put the deal together involving my trade-in and pre-owned vehicle of interest. Ray Medina greeted me with first-class treatment upon my arrival at DCH Brunswick Toyota. He introduced me to Jason and immediately escorted me to his desk to discuss my needs. His ability to listen with positive enthusiasm throughout our initial relationship building moments gave me confidence that I had found the right dealership to conduct my business. Ray continued to demonstrate servant leadership while showing me the vehicle, during the test drive, and upon building a deal based upon my needs. Lisa Ocasio, General Sales Manager, also personally visited me during the financing details of my deal to explain how she was working with various banking lenders including Toyota Financial Services to receive the best possible interest rate for my deal. She was able to beat my previous financing offer with another third-class dealer by 3.25% using Toyota Financial Services! In fact, the financing team was able to construct a deal which was $20 less per month than I had calculated based upon my trade value and the used vehicle purchase price. If you need a new or used vehicle and desire to work with a team of first-class, professional, and courteous people, then you must allow DCH Brunswick Toyota to earn your business. Michelle, Jason, Ray, and Lisa and the other team leaders at DCH Brunswick are ready to serve you in meeting your auto needs.

nomad0921

Nov 17, 2011

Keith and team were excellent! He addressed tire and wheel lock issues to my satisfaction and explained what he was doing all along. Only minor issue was during handoff to Keith the wheel lock issue was not communicated (not Keiths issue in my opinion) resulting in my having to return to the shop to get the issue addressed. Will be back for the excellent service!

RonToLo

Nov 17, 2011

I purchased a car from DCH Toyota / Ray Medina yesterday. There is no doubt in my mind as to why Ray is the most rated salesperson at this dealership. He was professional, courteous, friendly, funny and made you feel comfortable buying a car from him (DCH). He answered all our questions regarding every aspect of the Highlander SE we purchased. ***IF YOU BUY A CAR FROM DCH, BUY IT FROM RAY MEDINA!***If he's with another customer or has a day off, do yourself a favor and wait for him; he is worth it! I have no problem recommending him or going back to buy another car from him.

totsie

Nov 16, 2011

We purchased a camry from Ray Medina on 11/15/11.I have to say from the moment we walked in the dealership Ray was not only friendly but also helpful. We also had dealings with the manager, Alan Carter, he was informative and up front.......we really liked that about him.We would recommand this dealership to all our friends and family.

darrylhendricks

Nov 10, 2011

Ray was a great salesman he answered all my questions clearly and I would strongly recommend him to all my friends and family. I would also recommend this dealership.

jayram

Nov 10, 2011

Mr.Bharat Narang has an excellent marketing skills and myself and my wife were very much impressed the way he explained the details of the car.We are satisfied and wish him all the best.

DELAHUN48

Nov 9, 2011

They treated me like royalty. Fair price ,made my sale memorable and plearsureable.Staff very friendly and courteous. Would definetly buy another vehicle there. Great service.

Angela M

Nov 7, 2011

Very nice experience - walked in not expecting to drive out with a brand new Toyota -BB our salesman was very nice and accommodating; we negotiated a bit and then drove out with our new Toyota. I would highly recommend them!

keith kitchen

Nov 7, 2011

what a pleasure to deal with such nice and caring gentle men.thank you so much for your help,and what a beautiful truck.thank you so much henry and russell

maemae

Nov 6, 2011

I bought my Toyota from this dealership and not only did they give me a great deal on my car, but every time I need to get my car serviced, they have continously taken good care of me then as well. I highly recommend them!

jantres

Nov 4, 2011

The salesman was knowledgeable on the car I was interested in and explained very well the features and option for the particular model. He, along with his manager worked to break down the purchasing process right from the start. They worked with the numbers I had given them and negotiated in a transparent and honest way. They more than beat all other quotes I had received and offered the best deal. Judging from today, I can only say good things about the sales and finance departments at DCH Brunswick Toyota. Let's see how the Service Dep. does.

bowzonly

Nov 2, 2011

Didnt think DCH bruns. had the vehicle in stock that I was looking for so I went to a local competitor. Saw a vehicle on the lot and was ready to make a deal. Talked to a salesman for about 5 mins and I was completely turned off so I walked out. My wife convinced me that while we were in the area we should check out DCH just for the heck of it. I saw the vehicle I was looking for and RAY MEDINA just happened to be standing right next to it. What luck! Dealing with Ray provided me with THE MOST pleasant experience I have ever had in purchasing a vehicle. He is very personable, kind and fair. You have a winner in Ray.

videomaxpro

Nov 2, 2011

I gave this rating because I liked the service that was provided by the manager, the price. The atmosphere was also good. I got what I wanted and I got it fast enough.

alfundo

Oct 29, 2011

General Manager Ray DeSimone was invaluable in helping me every step of the way with my recent collision and subsequent purchase of a new Scion xB. Keith, Marco and Yanni expertly facilitated the transfer of my aftermarket accessories to my new vehicle.Rafal Maciag made the buying process effortless! All in all DCH Brunswick Toyota made the transition smoother than I ever thought possible.

SAntenucci79

Oct 28, 2011

I had shopped for a vehicle at a different Toyota dealership and was far from impressed by the Sales Consultant and the quality of service I was getting. With that said, I contacted the internet sales department and spoke with Michelle Mojica at DCH Brunswick Toyota and instantly felt like I was important. Michelle was great and very helpful. A day later, I contacted her and with no notice, told her that I was coming to the dealership to look at the car. She was very accommodating, and had a sales consultant ready for me. I met with Ray Medina, discussed all of my requirements, and had a very fair and honest sales negotiation. He did a great job of meeting my needs and making the entire sale process as easy as possible (Let's face it, car purchases are a stressful experience and he did a great job of making sure it wasn't). I would definitely recommend Michelle or Ray to anyone looking for a new Toyota and would definitely go back to them in the future for my next car purchase.

Christinali

Oct 26, 2011

Salesman was very professional, courteous, and knowledgeable of the cars that we were interested in. We are not good at haggling, but left the lot feeling we got a fair deal. Will go back when we are ready for another car.

Harpershreddingthepark

Oct 25, 2011

Ray was great from the moment we stepped in without and appointment. He greeted us immediately and asked if we were being helped. We drove a Sienna and an Odyssey beforehand, but Ray clearly knew the cars better than any other sales person. He knew all of our "hot buttons", what mattered most to us. We were sold on the Sienna after listening to him and driving one for a second time. Alan worked with us to make a pretty good deal versus what others had offered. Let's face it, this van is a seller, so we had to work to get to the best deal for us all. I think we all made out pretty good in the end. The place was hopping and they were making lot of deals that day.We love the new FULL-FEATURED Sienna XLE...it has more gadgets than Spy Kids. It also looks cool for a van...better styling than the Odyssey for a much better price. We were disappointed the Odyssey didn't come with fog lamps or a roof rack unless you went all the way up to a Tour Model. The Sienna had all of that with some more extras to boot for less than the Odyssey EX-L version.In the end, we got the van we wanted without waiting, a fair trade-in, a great finance rate, and no hassle. Well, the Finance guy, Patrick had to earn his money, but he was nice enough and explained all the offers very thoroughly. Thanks guys!!

Joe Sofield

Oct 23, 2011

DCH has a good reputation for very competitive pricing and customer service and delivers. This is the second car that we have purchased at DCH

minguva

Oct 23, 2011

DCH Brunswick Toyoto has Greate Customer Service. They have Compatable Prices. Sale team very nice. Their Technology Department ahs great people. They showed me all about the car after we bought the car.

njdriver

Oct 23, 2011

I had been to a number of Toyota dealerships but found DCH to be the most knowledgeable, honest and easiest to work with. Ray Medina was very informative and gave many options. He was not the typical high pressure salesman and presented the information about the car in detail. He made the experience pleasant and I would definately recommend him. The entire proceass of buying my new Prius was smooth and ray worked with us to find the correct model. We came back the following day to purcahse the vehicle and Ray was helping another customer so Lisa Ocasio got us started on the credit app and all necesary paperwork. She also made it a smooth transaction and was very proactive to make sure we got the best rate. I had been to another dealer and was given an interest rate that was 6% higher. I highly recommend DCH for your automotive needs. Ray and Lisa are exceptional and went far beyond expectations. Thanks very much for a job well done.

larisapodlog

Oct 22, 2011

DCH BRUNSWICK TOYOTA is a great dealership! Rafal and Allan were pleasant, knowledgeable and extremely professional! They did everything to make the deal happen, and ensure we were satisfied with our purchase.

suel3

Oct 21, 2011

A very positive experience throughout from beginning to end. Our sales consultant was Edmond Leung, very courteous, well knowledge with abundance of patients. Answer all our questions and took us on a test drive. Between Edmond and Tung Lee the Sales Manager, they offered a excellent price for an 2011 Sienna AWD Limited. Less than two hours in the showroom, we decided to purchase the vehicle. Russell Hill the Finance Manager was friendly and pleasant. After some negotiations, Russell offered additional coverage/packages for our car at reasonable price. We had our car now for over a week, Edmond call us to make sure that we're satisfy with the car and call him if there were any problems or questions. This was our first purchase at DCH Brunswick Toyota and it was our best experience among purchasing a new car. It was a very smooth transaction, super teamwork, excellent service. Thank you Edmond Leung, Tung Lee and Russell Hill.

pattyboy

Oct 18, 2011

This by far was the best buying experience of a new vehicle I have ever had. I would gladly reccomend Brunswick Toyota without hesitation. Great staff, well run dealership, best price obtained from approx 15 Toyota Dealers.Pat Tobias2012 Camry

amandago

Oct 17, 2011

Ray Medina is a great salesman. I went to this dealership about a month ago and had a terrible experience with a different sales employee. We could not understand each other and from these mistranslations I gathered her English was very limited. (I do not remember her name- but even if I did I would prefer to focus on my positive experience at DCH) I avoided this dealership for awhile because of this experience. Tonight I returned to Toyota and fortunately was approached by Ray Medina. He is a great salesman. He made me feel very comfortable, seemed knowledgeable and above all trustworthy. Although I did not buy a car this evening- I am looking forward to going back and working with him further. I highly recommend seeking him if you plan on purchasing a car at DCH Toyota/Scion.

Rao

Oct 15, 2011

DCH Brunswick Toyota is great and I highly recommend them! The most pleasant and convenient car-buying experience I've ever had. we have visited a few other dealership and was in market since a month, and feel very comfortable in this location. Although DCH was an hour away they had many in stock & very competitive prices so I took the train to nearby station Mr. Edward Jimenez gave us ride from there to showroom. It was well worth the trip! We were taken care of right away and the sales staff Mr. Larry Hart from Internet sales & Mr. Edward Jimenez sales & leasing consultant was great. We were shown a number of Camrys & RAV 4s and given a test drive of the model we wanted. Everything was explained clearly and honestly - the prices, the dealer discounts, the taxes and fees, etc. Every available option on the car was offered and pro/cons explained. But I never felt pressured to buy anything. Really financing was hassle free at this place for me with low credit score, the entire process of getting a new vehicle to me and was able to get a financing I wanted -- the best interest rate!! No waiting what so ever This was true of the financing and extended coverage options as well. Everything was offered. Nothing was forced. Business Manager Mr. Russell Hill did a great job explaining about coverages and options and gave me good deal what I asked for without hesitating. We think any transaction should be a win-win case, people I dealt with in DCH Brunswick Toyota helped us to find the right vehicle and we are happily to pay for what we get. We did thorough homework thru internet such as Edmunds & KBB for the new car. Bottom line, we understand dealer has to make to make money, and we don't have much time to nickel dime. -- Care for the details. Once again I thank the team (Larry Hart, Edward Jimenez, Alan & Russell Hill) for their great job and service.

deepali1772

Oct 11, 2011

We are so happy that we reconsidered our decision to buy a Sienna instead of n Odysey and went to DCH Brunswick Toyota and happen to met Ray. He was courtoeus and respectful of our time constraints & need and we went straight for a test drive. He did not push us to buy the first time or the second time. He gave us a frank opinion on the options we should or should not have. When it came time to buy and price both Ray & Alan were good. I would definitely recommend buying from DCH Brunswick again.

dh71388

Oct 11, 2011

Purchasing a car from DCH Brunswick was a great experience. This was, in large part, the result of Ray Medina, who assisted us and guided us through our purchase the whole way through. Ray was incredibly friendly and personable and showed us how passionate he was about what he does. This only made us more confident about our purchase and working with DCH Brunswick overall. Ray answered all of our questions as knowledgeably as he possibly could. In the sales industry, especially when selling cars, it is typical for customers to feel and be treated as commodities, and Ray went above and beyond to show that he really cared about getting us the car we wanted at the price we were willing to pay. He was also straight forward and didn't try to pull any tricks, which we respected. Even after the paperwork was signed and the purchase was over, Ray let us know that he would be there for us if anything were to go wrong or if we had any questions about the car. We also worked with Alan Carter, who was also straight forward with us and worked with us to get the price for the car that we wanted. I will definitely recommend DCH Brunswick, and more specifically Ray and Alan, to people I know who are interested in buying a new or used car.

podium

Oct 11, 2011

The buying experience I had at DCH Brunswick Toyota was by far the easiest I have come across. They entire staff was helpful, considerate and deliberate. There was no pressure or fluff, it was the most straight forward approach to car buying I've seen. Wonderful experience.

kacharo

Oct 8, 2011

Robin had attitude and he thinks he can act. Bad actor. Jumped on the chair to show us that his offered price is same as invoice price. couldn't act properly.

Xingwei Tan

Oct 8, 2011

I feel comfortable about his excellent services and attitude. Even though I took a long time on dealing my car, he still waited for me.

RWEISBROD

Oct 6, 2011

IT WAS A PLEASURE TO PURCHASE A VEHICLE WITHOUT HIGH PRESSURE. I WOULD RECOMMEND THIS DEALER TO FRIENDS AND FAMILY. I ALSO DO ALL MY SERVICE AT THIS SAME DEALER. I HAVE 4 TOYOTA AUTOS.

claguna

Oct 3, 2011

The staff at DCH Brunswick Toyota were extremely helpful and courteous during our experience. We drove 2.5 hours to come from out of state to see a preowned car. The staff were waiting for us upon our arrival. We could not have been more impressed with the car or the staff. We would definitely recommend them to others.

psatiani1982

Oct 3, 2011

If I have to describe my car buying experience at DCH in two words, I would simply say "Amazing", "Excellent". This is my first car in this country and Me and my wife have been car shopping for close to 1 month (leave aside the 3 months spent on researching). Because I am new to the country, all the dealers simply tried to take advantage of my situation. I told the other dealers that I have a stable and good income job so why so much hassle. These other dealer simply wanted to cow maximum profits from me and made me feel miserable. They ran my credit, asked for a co-signer, lots of documents, and still no car. This added to lot of mental agony and stress. I had lost hope. We were on our way to a Honda showroom and thought of dropping by to check out the new Toyota Camry. Then we met Edward who was very very helpful at DCH. I can clearly say that it was the beginning of happy journey. He explained us our options and also led us to Lisa who was the finance manager working with us. He was not at all pushy, was straight forward, and was willing to work with us.We told her our monthly budget and the amount that we intend on putting down. She worked magic and trust me, we bought our car in less than 1 hour, which to me is a big surprise.She explained to me that if you do not have Tier 1 credit (how can I have it if I am new to the country), it is not a problem. After working with her options, she told me that there will be a minimal increase in the per month payments (to be precise $5) if I am not Tier 1. If I compare this to other dealers, they jack up the price by more than a minimum of $50, and then would make you feel miserable. She understood our situation and was willing to work with us. We got approved and could drive our first car. And it was Toyota Camry XLE.With our experience at DCH and primarily with Lisa and Edward, I think I will stick to any car dealership that they work with for my next car.

Adele Richman

Oct 1, 2011

I especially wanted to thank Ray Medina for his highly professional,informed,polite, considerate help.I needed advice regarding my 2010 Camry which I have leased from DCH. I am moving to California and am considering whether to move the car, return the car to the dealer, lease the car to someone else, or any other alternative. Ray was patient, gave me all the facts I needed, in no way pressured me. As I said, he was highly professional, well informed, diligently researched and presented the facts to me so that I am now able to make a decision with more certainty.Thank you again Ray for your help and patience.

stefangx

Sep 30, 2011

This is the 2nd car that I purchased from a DCH dealership and would go back again. I went down on a Friday night to get a quote. They wrote down all of the numbers and let me leave to think about it, with a print out of the quote, monthly payment, trade in value, and all fees. Not many dealerships will do that. I went home, looked up a fair price from Edmunds and TrueCar.com. I went back Saturday afternoon and they matched TrueCar.com's price which was the lower of the 2. They also gave me a killer deal on the 8 year warranty. In short, this was a low pressure transaction and I think I got a great deal.

Delmar

Sep 29, 2011

The sales representative (Rafal Maciag) did an excellent job of listening to vehicles we were looking to purchase and although we were shown several ones, we ultimately chose the first one the he showed us. Rafal was very knowledgeable of the vehicle(s) and explained the features and advantages each offered. We were very satisfied with Rafal's professionalism salemanship.We were also very satified with the willingness of his manager (Luis Mejia) to negotiate a deal that was favorable to all. The financing aspect of the purchase was fully and thoroughly explained by Russell Hill. He made a normally tense process a more relaxing experience.Overall the entire experience at DCH Bruswick Toyota was an excellent one.

greyeyes40

Sep 29, 2011

I gave this Dealership a Great rating because of the customer service and attention to detail I received. This was is my second Toyota experience which speaks for its self. When I first met Lisa, she was open and honest. She gave me the FULL work up on my options and allowed me to compare everything. Believe me it was not a come and go meeting, I was there for some time and at the end I felt well informed and confident that I received the information I was after...and them some! Throughout the process, I e-mailed her several times, all of which were answered with comprehensive information. My vehicle was waiting for me a few days later and Ray Medina took over from where Lisa left off. He processed my paperwork, answered residual questions, presented additional options and explained remaining procedures, all with a smile. I even received a follow up call the next day from Ray to ask how things were going! Now that's service! I am pleased to have had a second opportunity to be welcomed into the Toyota family! My Rav 4 is wonderful! Thank you Lisa and Ray.

rickpavelko

Sep 28, 2011

Rafael was extremely easy to do business with. He made us feel comfortable with the vehicle and was considerate to our children when they started to become bored with sitting.

shumin2100

Sep 26, 2011

Mr Leung is Very professional, very considerate, and nice to work with! He seems know everything i was thinking and offered me with his best!Thanks

tpedo000

Sep 26, 2011

Henry Rey is the finast most honest sales representative I have had the pleasure to deal with. David Alarcon is a fair finance manaager as well. We bought two cars from them this week.

Vogue

Sep 14, 2011

No one is worth a 5 star rating except for this place. Great overall experience! Efficient and very willing to get the best deal for your budget. Ray Medina was a down to earth salesman that you come across every so often in a lifetime. Alan treated me as though I was an old friend. Walked away with a new lease off my old which was many miles over my limit and I wasn't raped on my monthly payment in the process. I really feel they were very accommodating in my particular situation. As a business owner myself, I Highly recommend this dealership.Robert HBusiness OwnerVogue Hair and Nail StudiosOld Bridge, NJ

jerseyjoepav

Sep 11, 2011

Our sales representative, Ronnie Lara, was extremely friendly and helpful and gave us as much time as we needed to decide about our new purchase without pressure. All of our questions were answered professionaly giving us conifidence we were getting the help we needed and the right answers. Russell Hill was very helpful and patient with us while clearly eanswering our questions and explaining the options available to us regarding extended warrently services and financing. The entire buying experience was very good and we were made to feel comnfortable rather than pressured as we have felt at other dealerships. We would certainly agree to recommend Brunswick DCH dealersip and our sales representative Ronnie lara to anyone we know in themarket for a toyota product in the future.ThanksJoe and Debby Pavlichko

sbarak

Sep 10, 2011

Ray Medina was not only friendly, efficient, and courteous, but also very knowledgeable and professional. He addressed any concerns we had and was very helpful.

kchoksi57

Sep 6, 2011

I was looking to lease a car, met with Bharat Narang, who was very informative, detail oriented, honest person, explained Camry's best deal. I walked away with leasing a Camry which I will enjoy to drive for 36 month. What a wonderful car buying experience.

andydephillips

Sep 4, 2011

The sales consultant, manager and finance manager were all very knowledgeable and friendly. Everything was explained in detail - the price of the car, dealer discount, taxes etc,. Same for financing terms. All very clearly laid out so I never felt like I might be missing something. The sales and finance consultants were sure to make me aware of all additional options on the car or in the financing, but I never felt pressured to buy anything more than what I was looking for. Overall it was a very pleasant expeience which is not what I've gotten at other car dealerships. In fact, my son was asking me how soon we could get a cable so he could connect his ipod to the Aux. inputs in the car. So while we were doing the financing the sales consultant went accross the street to the service center and got him a nice retractable cord which he tossed to him for free. I know its not a ton of money, but the gesture said alot. I would definately reccomend DCH Brunswick Toyota. Also - I have not had the car serviced yet but the very new-looking service center looks clean, organised and impressive. All around a very nice group of people to work with.

jinyuzh

Sep 4, 2011

My wife and I were planning to buy a Sienna which model was not available. My wife liked the Highlander. Ray Medina and manager Alan Carter made a great deal for my purchase.

rayqfg

Sep 1, 2011

Actually stopped here while on my way to Mazda on Rt 18 to pick up a Mazda. The Mazda dealer on 18 made me feel like I had no options considering the condition of my trade in. I simply showed the people at Toyota my paperwork and they matched the price. Then I got the college rebate and paid less for the car I wanted instead of settling for a Mazda that because of the people on 18 they made me feel like I had no options.

RRM

Aug 31, 2011

We started off by walking the door during Hurricane Irene and being greeted professionally by Sales Manager Alan Carter who inquires about our visit and redirects us to Sales & Leasing Consultant Robin Everett who gives a quality presentaion about the Toyota line and takes my wife and I out in a new automoble for a detailed test ride...We then went through the pricing process which was PAINLESS..and agreed to pricing and date of pick up..which unfortunately could not be during the hurricane due to insurance reasons..so we came back the next business day and met with Alan and Robin to go over our purchase and then it happened...We had to meet with FINANCE and were greeted by Patrick Steadman who walked us through a powerful presentation and another PAINLESS process signing the papers so we could take our new car home...These three emn get an A+ for everything that happened because it was a PAINLESS and Pleasureable event..T H A N K Y O U DCH Toyota....Ritamrie and Roy Minieri

philluchun

Aug 28, 2011

What a wonderful experience! Fresh from a Mazda dealer who tried a bait and switch, DCH offered me the amazing 60 month zero-financing deal on a 2011 Camry and the price was unbelievable. When I told my mechanic friend in Brooklyn the particulars. he gushed that the next time he buys a car he will send my wife who found DCH Toyota of Brunswick on the net. The staff could not have been more thorough, professional and considerate and I really believe I will be a customer with them for life. They took a less than desirable trade-in and dealt with us with sincerity and forthrightness. I could not recommend these people and this dealership more highly.

MAboosamara1225

Aug 25, 2011

Lisa the General Sales Manager did rectify this situation with an option for us to get into a different vehicle. I do appreciate her effort to try and help. After speaking with her, I would recommend if you do have trouble with anyone there, to try and speak with her about the problem. She was very professional and made every effort to try and make us happy. Thank you Lisa!This car dealership is full of BIG SCAM ARTISTS!!! David approved me for a car but only after LYING to the bank and telling them that I still worked at the old company that was on my credit report. He then asked me to ask my old job to lie and say I still worked there so I could get approved for the truck that I have wanted for 2 years. He let me drive around in it for days before explaining HIS SCREW UP. He then tried to back track and tell me that he never told the bank that I still worked for this company when I told him that it was FRAUD to ask my old company to say I worked there still. DON'T LIE TO MY FACE AND INSULT ME! I AM NOT A LIAR AND KNOW WHAT YOU SAID DAVID ALARCON. I do not recommend this dealership to anyone!!!!

isabelita40

Aug 22, 2011

I liked the explanation and time given to us, to tell us about all the different cars before i made my final choice on the car i wanted.

ijezien

Aug 20, 2011

Today, we made the 5th purchase from this dealership. Every experience has been better than the previous one. We worked with Russel (Finance Manager) and Robin (Sales and Leasing Consultant). Both were great to work with, and they made our interest their priority.I certainly would return to this dealership to make another purchase soon.

yangpengict

Aug 19, 2011

I had visited this dealer four times to buy a new vehicle. First time, I had test drive on RAV4. Second Time, I tried Venza. Third time, I went to talk about the price. Fourth time, the dealer matched the price I want (this price is a good, I could not get from the nearby dealers), and I picked up the venza 2011. The sales assistant is nice and the sales manager is also very friendly.

cow1974

Aug 15, 2011

I had previously purchased a car from Carter at another dealer. As that had been a favorable experience, I decided to find him and see if we could work out another deal. I was able to handle all aspects of the car search and transaction negotiation over the telephone. Alan produced a good price, and I spent less than two hours at the dealer finishing the paperwork and picking up the car. I didn't need to call another dealer and get another price because I was confident that Carter and DCH would give me a good price and an easy closing. I was not disappointed. I have another car coming off lease in May, and my first call will go to Alan Carter.

fsilverstein

Aug 1, 2011

Ray and Lisa were very friendly. They were very knowledgeable. They were not pushy. I felt they had our best interests. They gave us honest answers.We felt comfortable speaking to them. I would recommend friends and family to see Ray and Lisa if they were interested in buying or leasing a car.

hamtek14

Jul 31, 2011

Before I walk in I ask myself if I was ready to swim in a shark pool but ones in, the feeling was comfortable,very respectfully ambient,start my deal with Diego Valencia,and end with Luis Mejias excellent person and salesman,later the paper work with Jefferson Torres and finishing with Rafal Maciag .All of them are knowledge and professionals, and treat you very nice they are a very good asset for the company.Good luck and keep it up Thank you very much.

RTIRA9

Jul 31, 2011

Best dealership I have been to in a long while. I've been to many dealerships in the past 15 years and had purchased a new toyota in 2002 and 2006. I really felt that this dealership (DCH BRUNSWICK TOYOTA)provided the whole package in great customer service with no 'pushy' sales persons in any of the departments (sales or finance). They worked with me in finding the car I wanted at the price I wanted. The dealership has many cars to choose from and every one of the cars look very well kept in a very spacious lot. Would definitely recommend this dealer to all my friends and family. Especially the sales people I dealt with Henry Rey Rojas 'Excellent' in understanding what I wanted, and being the perfect sales person to communicate this to the Sales Manager Luis Mejia who worked with me in establishing the right price. He was very friendly and reasonable, and 'NOT' pushy at all. Also excellent service from the Finance manager Jeff Torres who described each of the products in detail and very knowledgeable of each of the services that Toyota provides. In short if your looking for 'EXCELLENT 5 STAR' customer service 'NO' pushy sales persons and 'GREAT PRICE' AND VEHICLES to choose from DCH BRUNSWICK TOYOTA was that experience for me. So much so that I felt the need to write this review.

steveklug

Jul 29, 2011

Our flawless experience at DCH Brunswick Toyota started immediately from the time we walked through the door and was met by an exuberant greeter who quickly escorted and introduced us to the store sales manager, Mr. Alan Carter, and the account representative, Mr. Daniel Alves. From there we all quickly established a rapport based on professionalism and trust. It was refreshing to work with both gentlemen as they set a very comfortable atmosphere during the entire sales cycle. Both Mr. Carter and Mr. Alves were very personable while demonstrating their knowledge and expertise about the vehicles show cased in the store. Mr. Alves was patient with all our questions and quick to answer them to our satisfaction. From the time we made our decision, to purchase the vehicle, we moved through the transaction process expeditiously, taking possession of our new car and drove away with a full tank of gas within an hour. We were thoroughly impressed with the smooth and efficient manner demonstrated by both Mr. Carter and Mr. Alves. Their attention to detail was exemplified by their aim to provide extraordinary customer service. We would highly recommend DCH Brunswick Toyota to our family, friends and colleagues. We foresee that we will return to this dealership for future purchases and look forward to cultivating our relationship with timely maintenance service when it becomes necessary.

cbrennan4

Jul 29, 2011

I went in with no intention of buying a new car, I didn't even think I could afford one. I was greeted immediately and By Henry and we looked at preowned cars. Then he told me about deals on the new cars and the 0% financing. Henry and Alan worked with my budget and i walked out with a brand new 2011 Corolla for the same payments as a pre-owned car. They were extremely nice, not pushy and a week later I still feel great about my choice and the value of my purchase.

liame

Jul 29, 2011

It is all excellent except the internet price emailed to us is not same quote when we came to purchase the vehicle which we mentioned to manager.Robin Everett is very nice, very helpful, and very patient to attend our needs. Good experience with him. Also at the time of signing the paper who explained to us the extended car insurance, we forgot his name, was also very polite and pleasant.We will recommend this dealer.

gangaprasad

Jul 25, 2011

I bought Toyota Prius 2011. Grt dealer..Below people helped me a lot in making the correct decision. I recommend this dealership.. and best in NJ. Price is GOOD and would have been best if I had enough time.Luis Mejia (Sales Manager) and Rafal Maciag (Sales Consultant))

getontheball

Jul 25, 2011

I had a great experience with DCH in North Brunswick. The staff was not only extremely professional, but also exceptionally respectful. At no point did I feel pressured or pushed to make a purchase. I had been to other dealerships, and am very satisfied with having bought from DCH. I would highly recommend this location to anyone!

sar_ras1

Jul 24, 2011

We visited the dealer not with the thought of buying the car..but the cust. serv. and the offer was so exciting that we could not put our idea of buying the car on hold.The agent Ronnie along with the Manager Alex cooperated so well that we were able to finalize the deal there and then. They explained the paper work and documents very well....That was a good and enchanting experience....

bagger

Jul 21, 2011

On 7/20/11 when I walked into the DCH Brunswick dealer ship I was I was impressed by the greetings i received by Mr Alan the mgr who later introduced me to Mr Raymond Medina who took me for a test drive in the Venza which I wanted to test . Raymond explained the entire veh to me and went through all the details and functions of the veh and all the important information of the veh . I was well satisfied by the way the personell at DCH Brunswick handled themselves and they all went out of their way to make sure I was completely satisfied with the offer and that i understood all the details.They showed great professionalism and were very curtious.

ngurzo

Jul 21, 2011

I had been looking at car manufacturers' models since May 2011, and was trying to replace a Toyota Camry wagon I'd driven since 1996. Was pricing out new cars in the beginning and had narrowed the list to Honda, Subaru, and Toyota. Wasn't pleased with the Honda's interior; not to my liking and obstructed my view of the road to the rear. I had originally eliminated Toyota due to the apparent size and price of the RAV4 and the Venza. So I spent a few days of concentrated effort searching for a Subaru Outback in the area. It became apparent that I needed to look at used cars. I visited numerous dealers and was frustrated with salespeople showing me cars that didn't have the features, mileage, or quality that I desired, not to mention surprise CarFax reports. I was ready to stop looking and give up. Driving home with my sister we passed a Toyota dealer. "Why not try this Toyota dealer we're passing?" she asked. "Drive something and if you don't like these cars, then give up for now." So I turned into the dealer's lot and met Rafal.Within 20 minutes Rafal showed me 3 used RAV4 models with good accessories and mileage. But the last one in the row had the color, the moon roof, the mileage, and the price closer to what I could spend. He jokingly convinced me to test drive it, and all 3 of us had one funny test drive around the dealership area. Rafal has a great sense of humor, and kept the otherwise exasperating ordeal of car shopping enjoyable. And, by the way, I'm at least 40 years older than he is. He is composed and comfortable with people; he knows when to be light-hearted and when to be strictly factual. He's gone out of his way to please this customer, and it's appreciated.

rcganim

Jul 16, 2011

Henry Davis assisted in final negotiations in my purchase of a 2011 Avalon and was very helpful and knowledgeable in this process. He urge me to contract him for any additional information or assistance I would need understanding the operation of the new vehicle. Today I had the need to learn how to enter my cell phone address book into the new car Bluetooth feature. Both Mr. Davis and Mr. Said Emara assisted me in learning this procedure in a most professional manner.

robertk175

Jul 15, 2011

Russell Hill and Alan Carter were my salesmen for the purchase of a Toyota Corolla.Both wre very helpfull and pleasant. Mr. Hill in particular made the buying process very comfortable and easy. He displayed a very professional but friendly demeanor throughout the entire process. He worked hard at gaining my confidence and succeeded. He was extremely knowledgeable about the product and payment options.I have been actively looking for a car and this was the 4th dealer I had visited. I entered a little sceptical about this buying process as I had not had any success up to this point. Working with Mr. Hill changed my mind. i wiould recommend him and the staff at DCH to everyone!Mike Knoth

heather1234

Jul 11, 2011

Originally, me and my father had entered into the store only to price vehicles. We had visited Honda and also Hyundai, and neither of them looked like they wanted to sell cars. Then, we came to Toyota, and Mr.Medina was very helpful answering all my questions. Then he proposed leasing the vehicle instead of looking to buy it. Previous dealers had embedded it in my mind that you had to have a large down payment in order to lease, however Mr.Medina advised us otherwise. He was very helpful. Once he started consulting with Mr.Carter who was also very helpful everything fell into place perfectly. They showed very much enthusiasm about selling a car and that's what made me happy. I would recommend this dealer to anyone looking to buy a car, and i am confident that when my lease is up in 2014 i will be returning to Toyota to receive another vehicle.

phesoj16

Jul 11, 2011

I started with Edmunds.com and got a quote immediately from DCH Brunswick Toyota. They had the best prices from all the Internet quotes that I received from different car dealerships. It was close to Edmunds True Market Pricing. Me and my wife first went there to do a test drive and I was greeted by Ray and offered immediately to help me out and find the Internet salesperson. I was referred back to Ray to do the test drive and explain the functionality of the vehicle. Eventhough I already knew what the model included through internet research (Toyota Sienna XLE), he went through them one by one. Of course, they tried to see if I was willing to buy that day but I told them just a test drive and they respected that. After reviewing Honda Odyssey, we went back a week later and went straight to Ray. We went over the Internet price and we negotiated with Ray and Alan a very good final price. Alan also worked his magic to make sure I get the price that I wanted. There was no hassle, no pressure, no going back and forth. They worked on the price that we wanted and it only took them a few minutes and they agreed. The rest was just signing the necessary documents and we were out of there in less than 2 hours. I highly recommend that you go to this dealership if you are planning to buy a vehicle. I cannot say enough the great service and attention that Ray and Alan gave me and my wife. We also had our 2 kids in the dealership and they had a small play area that entertained them the few hours that we were there.

elchic

Jul 6, 2011

We stopped by other Toyota dealerships & this DCH Brunswick group was top notch. I didn't feel pressured to purchase a car. The employees were very straightforward & informative (of course helpful). I liked that feeling of not having the "pressure" that typical dealerships evoke. I suppose it's because the cars speak for themselves so there is no need for the sales team to "razzle dazzle" their potential customers. The whole process in the car purchase was very smooth even when we had some car insurance issues. They were right there to advise us on how to proceed. I would definitely suggest all my friends/family to visit them if ever they needed a new car.Those are the best adjectives I could use for this group: straightforward and informative. That is why I gave them high ratings.

jesjasper

Jul 3, 2011

When looking for my new car I went to quite a few dealerships. I did not feel nearly as comfortable as I did when I arrived at the North Brunswick Toyota. Rafel was able to answer any questions that I had. He was knowledgeable and had personality. I can't thank him enough for all of his help. Also, his Manager, Luis, was very nice. He was pleasant and worked with us as much as he could and I truly appreciate that. The comfort you feel when you are at this location, you will not feel any where else. Truth is the truth.

ROCKIE58

Jul 1, 2011

RAY WAS FANTASTIC. HE WAS THE GREATEST. RAY TOOK HIS TIME AND EXPLAINED EVERYTHING VERY WELL. HE MADE ME FEEL AT EASE AND GAVE ME A GOOD DEAL. STANHOPE WAS GREAT ALSO. HE EXPLAINED ALL THE FINANCING TO ME.

RB_Camry LE

Jun 30, 2011

I highly recommend DCH Brunswick Toyota. I can't imagine a better salesman than Ray Medina or internet marketer than Andrea Nieves. Andrea was the most forthcoming person I dealt with in emailing many different dealerships. She gave me her best offer in the first email and had no trouble explaining the all the details and fees--nothing was hidden, no bait-and-switch, no hesitancy to put her offer in writing, no pressure to come to the showroom before giving an offer, or any of the other tactics you frequently encounter. Andrea also patiently and professionally replied to all my email questions. Thanks to the efforts of the internet department, I decided it was worth driving nearly two hours roundtrip to North Brunswick. Ray was a pleasure to deal when I got to the showroom. He did everything he could to make me feel good about purchasing a car at DCH Brunswick. Ray went above and beyond--outstanding customer service, very knowledgeable, gets things done promptly and correctly. He brings so much positive energy to the entire process and never pushed me to get something I wasn't comfortable with. I will always recommend that friends and family interested in buying a Toyota talk to Ray. This dealership should get an additional 5 Stars just for having Ray on their staff! Jeff Torres in finance was great as well, very personable and helpful. I would definitely buy another car from DCH Brunswick Toyota.

BWtopwriter

Jun 29, 2011

Ray made sure I was satisfied with the "deal" and then went out of his way to assure me --by delivering the new Toyota to me the next morning -- and then making a second delivery by seeing to it that I had the mats, etc. I was entitled to (but were not in the new car when it was delivered.). Also have to mention Alan G. Carter, Team Leader, who was very personable and made the sale go very smoothly. (This was the 4th Toyota purchased through this Dealership - but it will not be the last!. They know how to satisfy customers (my son also bought a car here on our recommendation!).

EmilyCohen

Jun 29, 2011

Our sales guy, Robin, was excellent. However, the experience picking up the car took 2 hours much of it with us waiting. That was frustrating. There was no price negotiation because the Prius is in such demand, but they were very helpful overall.

rafferdazzer

Jun 28, 2011

I do not normally fill out Items like this but I wanted to tell the world how great the service was I and my family received on May 28th 2011. My car dies out while getting gas at a rest stop on the NJ Turnpike. I was towed to DCH Brunswick Toyota the Sat before Memorial day weekend, it was very late and they were closed already. I could see the lights were on in the front office and there was two gentelmen inside the office. One came outside and greated me and my family. I asked him if there was a rental car company close by becuase we were from out of town and I needed to get to family function that night. The Service manager Michael DeAngelis went to the vehicle, diagnosed it as a defective battery. Pushed the car inside the shop and told me he would have us fixed up in a jiffy. We were invited into the waiting area by Richard Mootz. He saw my wife and son were very hot from being in a tow truck so he offered them some ice cream, when I re joined them in the waiting room he offered my some as well. I have to say for 2 managers to stop what they were doing after hours, fix my car,treat a out of town customer like family is something you do not see often.Dch Company should be very proud to have dedicated managers like these gentelman. Thanks again for saving our weekend.

Bumblefoot

Jun 24, 2011

I had leased a Toyota Camry from this dealership 2 years ago. I was happy with everything about the car and the experience at the dealership the first time, as well as this time around.

jerolson

Jun 21, 2011

The entire process--from our first visit to the afternoon we drove our new Camry out of the lot--lasted five days. And during that time period, we experienced nothing but high-class professionalism from Richard Potts, our salesperson, as well as the manager, Tung Lee, and the rest of his staff. We were never pressured one iota to purchase the car. When it came time to negotiate the price of the car and the value of our trade-in, we were treated with respect. We felt the people at the dealership talked to us as intelligent consumers; they truthfully acted like they wanted our business! This was a great experience!

jeffgervasi1

Jun 20, 2011

The staff was friendly & understood my needs. They greeted me upon my arrival and made me feel welcomed! Lisa walked me through the process and made sure I understood everything as I proceeded with the purchase. She walked me around the dealership and introduced me to other staff members as well. I would highly recommend DCH

cherish779

Jun 19, 2011

I had a great experience at DCH. They worked hard to earn my business. There are times in which you enter a sales room and feel like you are about to be attack by a pack of wolves-very different experience at DCH. I have to say that I was a very tough customer but they were AWESOME!!!

corollale

Jun 18, 2011

The experience here was great everyone was very helpful and fair Henry Davis is exeptional he worked with us the whole day of 6\13\11 from my husband to our daughter we all got new vehichles my car was swaped out for a new 2011 with the same payments as the 2009 the was a real suprise I did not expect to get anything that day I don't know of any other dealer to do that. Everyone at brunswick toyota works very well together as a TEAM Keep Up The Good Work It's Paying Off. You All should be Proud of the hard work you do to please your cusomers. THANKS !

Mommy2one

Jun 18, 2011

We were so pleasently suprised on how friendly and outgoing the people were at the dealership. I will highly recommend this dealership to all my friends and family. Not to mention how clean this facility was. I had my one year old son with us and I felt comfortable allowing him to get down and crawl around on their floor. In my opinion it was also kid friendly. All of the employees played with my son and mad him laugh and enjoy himself. My overall experience was excellent and I would like to thank DCH Brunswick Toyota for all of their assistance. My husband and I love are new Rav 4 and are happy we picked this dealrship to give are busineess too.

Mcohen811

Jun 16, 2011

Ray was very friendly and informative. He answer all our questions with patience and always a good attitude. We went to other dealers that had explained to us, that because of the situation in Japan it was going to be difficult to get the color we wanted. Some of them didn't even want to take the time to find out it the color was available. Ray was the opposite. He explain what the situation was but took the time to find what we wanted. He worked for us and never seem to be annoyed by it. Always with a smile and very polite. He also had to deal with his manager Alan. Who was also very pleasant. The day we picked up the car (while my husband did the paper work ) I had Said (I hope I'm spelling his name correctly) explained everything I need it know know about the car and more. He was very knowledgeable. He answer all my questions with out a problem.I had a great experience and I would definitely recommend this dealership.

joeboat7

Jun 15, 2011

I had a really great experience. The Sales person was really friendly and was willing to work with me. He is a great listener.

pranayvk

Jun 14, 2011

Henry and Lisa made our CAR buying experience very easy . They worked with us and answered all of our questions.Henry took lot of effort in going back and forth with us untill we selected the right CAR for us. Overall experience was very good with them.

Violat0rX

Jun 12, 2011

The employees at DCH Toyota were extremely helpful with helping me find the right vehicle for me. They were able to work with me and give me an excellent price with a great financing rate. I've purchased new vehicles before but none of my past experiences were as smooth and painless as this one.

lkirchner1

Jun 11, 2011

The whole team made our car buying experience so wonderful! Hassle free and met or exceeded all our pricing and financing needs! Well done!

Prof. T

Jun 8, 2011

In the last 15 years my family has bought/leased 12 cars from DCH. I have bought/leased 7 cards from Lisa Ocasio and Ray Desimone. Both are super people -- very polite, extremely knowledgeable, down to earth and more importantly, treat you like family. With me, I dont buy a brand. I buy (and I know this sounds weird) what Lisa and Ray sell. When they Sold Saturns, I bought Saturns, and now Toyotas. If they move to another dealership, I will take my business there.DCH is very lucky to have Ray and Lisa.

MMGH

Jun 6, 2011

We were refered to this dealership by a friend and told to ask for Lisa. She was very kind, helpful and informative. We did not know what excatly we were looking for or how much we were willing to spend but she helped us find what we thought we were looking for no matter how many times we changed our minds. She then gave us to Ray to show us the cars even though we changed our minds from buying used to new in the middle of our visit they had no problem "starting" the whole process of finding and showing us the cars again. Ray knew the answer to every question we had and even told us extra info we didnt know we needed to know. He had knowledge of every car that we were looking at or just talking about. He told us all the pros of the cars that we were looking at, and how they would work well for our family or how they might now work well. He helped us to find what we needed to make life easier. Every thing was covered, explained, and shown to us for the whole car. And everything that we had a concern or question with was addressed. We left with a brand new car and we felt comfortable the whole time, never once feeling rushed or taken advantage of. We would highly recomend that anyone wanting to buy a car go here. And talk with Lisa and Ray!!!

EKizis

Jun 5, 2011

Purchasing this new 2011 Camry has been a very smooth and pleasant experience. My best purchase yet! very happy that Toyota provides the '2 year free' maintenance on the vehicle. Henry and Tong made it a deal I could not refuse. I previously purchased my 2004 Camry in Westchester NY and no one in NY could beat this deal. I look forward to servicing my car in the new service facility at DCH Brunswick Toyota. The staff was very accomodating and ensured that you were comfortable at the dealership. Best of Luck to All! Thank you! Eileen Kizis

JILLIAND

Jun 4, 2011

My husband bought a new car from Lisa at DCH Brunswick Toyota because they gave the best price around. We liked the staff and the car so much, that a few months later I got a NEW car from Brunswick Toyota! Lisa was friendly, helpful and overall wonderful. They went above and beyond with everything! Even delivering the car to me, since their dealership is far from our home. I choose to go back to DCH for my service because they have a state of the art brand NEW facuility! My kids even love to go there, they dont want to leave the play room, snacks, computers and TV's. Its clean and comfortable. I would reccomend everyone to go to LISA at DCH Brunswick Toyota. I will not buy a car from anyone else!

JTrinidad

Jun 2, 2011

Ray Medina was the best salesmen I have had in all of my years of purchasing cars: new and used. He went above and beyond my expectattions and i appreciated all of his help. I would reccomend anyone to him because of his high quality of customer service skills. Thanks so much Ray.

TommyfromNJ

Jun 2, 2011

I just want to share my story about DCH Toyota North Brunswick Customer Service.I have a 2002 Toyota Rav 4 and about two weeks ago I started experiencing some problems when accelerating from a stop, say from a red light or stop sign. It also seemed as if my gears were not shifting properly. I took some precautions by having my oil changed ( as I do regularly ) as well as a Fuel injection cleaning and filter inspections by my local Grease Monkey shop. Still, the problem with my shifting was getting worse. I now had brought my Rav 4 to a mechanic friend who upon driving it was insistent that I do not drive it until I had a chance to figure out the problem. I started getting worried ! I went home and did a Google search on 2002 Rav 4's and lo and behold there was an alarming amount of complaints about my exact year and model as far as the ECM and how it created real problems with the transmission ! NOW I WAS REAL WORRIED AND QUITE UPSET !!! I had brought this Rav 4 because I believe in Toyota's and that I could feasibly get 200 to 300 thousand miles out of this workhorse. ( we also bought my Mom a Camry from DCH Toyota North Brunswick in 1998 ) However, I was always reluctant to bring my vehicles to Toyota for servicing because I always heard they were very expensive compared to local service centers ( plus I am an easy target because I don't know much about cars ). OK, So my point ! I just happened to be talking to a friend who said he used to be a trainer at the management level at DCH Toyota. He said " Tommy, I want you to call my friend Richard Mootz, the service director at DCH Toyota. You can totally trust him and he will absolutely steer you right with this". So, I contacted Richard Mootz directly as per my friends request. Richard Mootz took me under his wing, made me feel extremely comfortable about putting my trust in him and Toyota. We came across a problem....when my mechanic friend had checked my engine light with his diagnostic tool, he accidently had erased the important data that was needed to diagnose the problem I was having. This had really tied Richard Moots's hands because he needed this data to confirm my RAV 4's problem. At this point I was even more upset because I was afraid to drive this vehicle....accident , fry the transmission, etc... This is where Mr. Mootz and Toyota step forward above and beyond. He and his staff drove my car to experience the problem. Since the problem was intermittent and did not always happen, they did not see the problem at first. They kept my car over night and drove it until they finally experienced the problem and confirmed the ECM was bad. My car was thankfully still under warranty since I only had 64,000 miles and only nine years old. They fixed my car free of charge, gave me a full printout of what is good, what needs to be taken care of eventually, and most important, things that need immediate attention. To sum it up, Richard Mootz and DCH Toyota now have my gratitude, trust, future service and of course I will tell everyone I know about my positive experience with your company. I am an ex-sales manager and so when I see great service I always feel the need to let the uppers at the Corporate level know about their outstanding employees. We all know how critical it is in todays economy that a company needs to shine with their quality control. And so I would like to Thank Mr. Mootz and DCH Brunswick Toyota for a job well done. ( I am sure you already know how valuable he and the staff are ) That's it, I know it is a long letter but one more time, THANK YOU ! Sincerely, Tom Aboussleman

karamabas

Jun 1, 2011

Ray was professional, and helpful. He answered all of our questions,and he was patient. He made sure that we understood all the details and tried to help us in any way he could. Ray was knowing what he was doing because he answered all questions we asked him about the Toyota Corolla car that we bought yesterday. Ray let us to take a short ride with him in the car to make sure that we like the car and he explained to us how to use everything inside the car. Lisa( the Sales Manager) was a great person and professional and assisted us by answering our finance questions and made sure that any concerns were handled. I recommend this dealer for anybody.Ray, Lisa, Thank you so much for your help.Karam&Roxanne Abas 05/25/2011

karamabbas

Jun 1, 2011

Ray was professional,patient,and helpful. He answered all of our questions about the car that we wanted to buy. He made sure that every detail was taken care of. He took us for a short ride in the car to make sure that we like the car and he explained to us how to use everything inside the car. He gave us his cell phone number and was available any time to answer our questions. Lisa( Sales Manager) was a great person, professional and knowledgeable. She assisted us by answering our finance questions and made sure that any needs or concerns were handle. She tried her best to get the best deal for us regarding the down payment and the monthly installments.We recommend DCH Brunswick Toyota along with Ray and Lisa to anybody.Thank you Lisa and Ray.Karam & Roxanne Abas. 06/01/2011

nsacchetti

Jun 1, 2011

ray was very professional on all my questions and had all the right answers.the process of buing the car was very fast conpare with other car buing expiriance in the past.i will definitely raccoment family mambers friend and neighbors to shop at this toyota dealer.

michael1

May 30, 2011

it was nice dealing with a friendly dealership. Pat was very professional and would be recommended to any of my friends. Parking and hours of operation were very convienant. the location of the dealership is ideal and I will continue to do business with you.

sierra2011

May 30, 2011

I gave a 5 because there wasn't a 10. Ray Medina, took us under his wing and was very good about his job. He explain everything and ask If we had any questions. We went on a test drive without asking him to. He was always one step ahead. He is very friendly and very knowledgeable.

Kwhollow

May 29, 2011

The facility was neat and organized, everyone was very friendly and knowledgable about all makes and models they had to offer. Thay also offered me the most competitive deal from all theshopping. I also met with Lisa who was very helpful as well in my vehicle purchasing experiance.

lgrunsfeld

May 29, 2011

I found my experience with dch toyota to be an excellent one. Ray Desimone combined knowledge , friendliness, and was completely trustworthy. I highly recommend Ray as an excellent employee and look forward to my return. I speak with high regards about this dealership and tell all my friends and family that if they're looking for a car, go to see Ray.

en1957

May 28, 2011

Have not bought a Car in 11 years,and this is the 1st time leasing I was little nervous lisa and henry put me at ease.Took my new car home feeling good.and not wondering if I made the right move.Everyone there was polite making my experince excellent.I would recommend DCH to anyone leasing or buying a car

Stefito

May 27, 2011

My older model VW had given it's all and it was time to replace it. I didn't have any cash to put down so I walked in pessimistically optimistic that a deal could be struck. Thanks to the persistence of Ray Medina and David Alarcon, I was able to leave the lot with a used 2009 Toyota Corolla and I couldn't be happier. These two gentlemen were courteous, professional, extremely helpful, patient and went out of their way to make sure I got the best deal possible. They explored every possibility and angle and I'm very grateful for their hard work. Everything was clearly spelled out for me and I have to say that it was the most pleasant car-buying experience I've had, especially considering my situation. I will definitely work with them again the next time I'm in the market for a new vehicle. Thank you, Ray and David!

dianne101

May 23, 2011

I went to the Dealership 5/21 to compare with Nissan and decided to purchaswe after speaking with Ray Medina who gave me a wonderful deal. Ray was patient and concerned regarding my needs and was the first car salesman I can truly say that I enjoyed speaking with. We appreciated his honesty and assistance with all of my family's needs.

fanli123

May 23, 2011

Ray forgot to fill the new car's tank, but he promised to fill it up when I come back to give him the title for the car I traded in. Ray was also very friendly and knowledgeable thru the entire process. Except the price, it was a great experience for me.

befree

May 21, 2011

The ratings on dealerrating are overwhelming good for this dealership, and so I visited it hoping to be treated honestly but my experience proved otherwise -- they were just as fishy as any other dealers.Their Internet account manager does not know the price of their cars! He got me in with a much lower price than the real one ($1000 lower), and after I negotiated a $500 discount, the out-of-door price is still $800 higher than the out-of-door price quoted by the internet sales person. The reason, as they explain later in the email, is that they have some add-ons which the internet people does not know. Can you believe this? With today's information technology, this only proves either (1) they lied or (2) they didnt do their job well. The sales person also played number games with me -- trying to double count the cost of some add-ons. I would not recommend this dealer to anyone because they are not ethical they do not honor Internet quote and they are either dishonest or unqualified for the job.

vcypress

May 19, 2011

very friendly people.no hassle no haggling everybody is nice,car buying is fun in this dealership,also sales person is honest,100 percent i will recommend thi dealership.no pressure buying a car in this dealer,you will be happy taking your new car home,everybody are nice.

psattner

May 18, 2011

I had a very positive car buying experience at DCH Toyota. Thanks to Alan and Ray I drove off the lot very satisfied with my purchase. Alan and Ray were extremely knowledgeable and helpful. They answered all my questions and made sure I was 100% satisfied with my car. I will definitely recommend DCH Toyota along with Alan and Ray to anyone I know that will be looking to buy a new or used car in the future.

jnazon3

May 12, 2011

I have been in the market for over a month comparing Hondas, Toyotas and Nissans. After test driving these vehicles; I was very pleased with the Toyota Camry. The experience there was very pleasant and Ray took his time with introducing the different depts. to me. Very friendly atmosphere and everyone there made me feel very comfortable. I can't say the same for every dealer I visited. I have chosen to buy a vehicle here due to their hospitality. I will be more than happy to recommend family and friends. The two years of free service is a great option also with today's economy.

arlmikecohen

May 11, 2011

Why did I give such an excellent rating? Because this was a terrific experience. Ray and Alan were knowledgeable and friendly and listened to our needs. They came up with a terrific car at a very good price. No hassle or chicanery. We will look forward to dealing with them in the future. We will tell our friends about them.The change to DCH since Alan and Ray got there is night and day from the past management team.Arlene and Michael CohenI had researched the car on the internet.

amyloveshercamry

Apr 30, 2011

If you want service, without the annoying 'salesmanship' of a traditional auto group..DCH Toyota is it! Ron Ravaal, Henry Rey, and Lisa Ocascio were knowledgeable and sincere, not pushy nor 'slick.' We were very impressed and would go back again and again. Not only did we get the car we wanted at a great price, we felt like we purchased it from people who truly wanted to gain a customer, not just a sale. Thanks!!

badge 04

Apr 30, 2011

Salesman and others were very nice, easy to work with, honest and accomodating. Knowledgable of their work. Experienced with vehicle we purcahsed. Overall a great experience. WE aslo purcahse a car vtheir about ten years ago with similar experience.I would highly recommend this facility.

joan179

Apr 30, 2011

Ray was professional, honest, and helpful. He answered all of our questions, was patient, and never made us feel rushed or pressured. He went "above and beyond" helping to insure that every detail was taken care of. Alan assisted by answering our finance questions, as well as the questions we had regarding bike racks, kayak racks, etc. Ray made certain that any needs or concerned were handled. He was able to get out blue tooth installed before we picked up our car, took time to be sure we were comfortable using our new car and were well informed about all of its features. He gave us his cell phone number and was available any time to answer our questions or to help us proceed thru the process of purchasing our vehicle.

rparikh

Apr 28, 2011

Ray Medina is the sales person who assisted me durind the full process. He works out according to customers expectations, never gets frustated, gives good time to each customer. Also, the prices and car buying experience was very easy. They give you a good price up-front knowing that you have already done your homework. I would recommend DCH brunswick toyota above everyone in central and South NJ.

Dave H

Apr 26, 2011

This dealership was very friendly and professional. There was no pressure to make a deal and once we agreed to terms the sales man and finance manager work very hard to expedite the required paper work so my wait was minimized. I would highly recommend DCH Brunswick Toyota to anyone looking for a pleasant car buying experience.

jabetz

Apr 21, 2011

From the moment we walked in, people were smiling and friendly and obviously very happy to help us. I never felt pressured or uncomfortable. They made me feel like they were doing their best to get me the car I wanted at a price I was happy with. All of my questions were answered and everyone remained patient and kind even though it was getting late. I would recommend this dealership to anyone in the area and will definitely be a returning customer!

Rkap

Apr 16, 2011

Robin knows the job very well, he spent almost 4 hours with me and my wife to show different models of Sienna & test drive. He exlained each feature of Sienna in detail. He helped to save some money on insurance to explain my insurance company about the additional features our new car have. Alan is nice spoken profession gentlemen, he helped to make the deal possible. I recommend if you are looking for a Toyota car, take your deal to DCH Brunswick and DCH will honor your price.

jordanly

Apr 15, 2011

I travel over 50 miles to have my family's Camry, Prius and Corolla serviced at DCH Brunswick Toyota because the service manager, Michael DeAngelis and his team always provide the highest quality care for my car. We are always treated like family and receive a fair price. Michael does an outstanding job of ensuring the and personally overseeing the work that is done and has been solely responsible for my own and my family's vehicles for well over 15 years. I have followed Michael from other Toyota dealerships simply for the personal attention, exquisite attention to detail of his entire service team and the reasonable prices they have always provided.

pgb

Apr 8, 2011

Ray was great. Just the right amount of follow. Not too much. Not too little.We came in the first time, saying we were not going to buy a car that day, and Ray AND HIS MANAGEMENT respected our choice. They gave us all the info we needed. Two days later, we came back to buy.

setonhall

Apr 5, 2011

Ray Medina was a very good salesperson. He listened to our needs and the autos that we wanted to test drive. He spent a considerable amount of time with us until we made a final decision. We didn't feel pressured during the process. We negotiated what we thought was a fair price for a 2011 Camry.

bartelsbwk

Apr 2, 2011

These gentlemen were able to explain everything in detail to me and demonstrated where there was the need. My intention was to get a particular car but they were able to advise me to get a car that is most suitable for my needs and yet, helped me to make more savings on the purchase.It was a great team that helped me in the purchase.

bestindian

Apr 1, 2011

I got a very good service from MR BB(Bharath ). I got the good price for my vehicle too. Hopefully i will get the better service in the future too.I got the good service from Andrea for Internet Team. It is better to contact the Internet team first before going for the purchase.I recommend Mr BB for any Car purchase and Service.Overall the dealer is very good.

joenguyen30

Mar 31, 2011

I can't believe it's so easy to buy a car from Brunswick DCH Toyota. My wife got a silver 2011 Camry on December 31, 2010 and I got a Aloe Green 2011 Camry more than a week ago, from the same dealer and from the same salesperson. I have to say that Jason Ding is an excellent and professional salesperson. He is extremely helpful and we are very satisfied and happy with his assistance in selecting the color of the car and picking up the right car. We like his compassionate attitude in helping customers. If we like the helpful attitudes of this salesperson - Jason, I think lot of other customers will like him as well. If there is a need to buy a car, I will definitely recommend my friends and relatives to come to Brunswick DCH Toyota and go straight to Jason Ding's office.-Joseph N.

psattner

Mar 30, 2011

From the minute I drove my car in to the service area I was taken care of in a very timely manner. The service staff was friendly and knowledgeable. My car was ready sooner than I expected. I will definitely return there for service and recommend to any of my friends.

bjones537

Mar 27, 2011

Professional, Courteous, Knowledgeable, and a very pleasurable experience says it all.The team who assisted me in the lease of my vehicle were Abeth Vincent, my salesperson, Alan Carter, the manager, Abdo Behary, Finance, and Brian from Vehicle Delivery. The process was simply amazing. Abeth does a fantastic job of running through every single option and upgrade that is available and all the costs associated with your vehicle. His knowledge is second to none and he makes it fun and exciting to acquire a new vehicle, which is the way it should be. At no point during the process did we go through the whole I have to ask my manager scam, where the salesperson disappears for 20 mins, that you run into at every other dealer when you ask to take $5 off the price. This was the first time in the 8 vehicles that I have received from a dealership, where I didnt have to battle over price and when I walked away, I had a great feeling because I knew that I had gotten a good deal.I have never seen this at other deale, so it was wonderful that Alan came over to talk to me during the process. The dealership was busy at the time when I entered but he sought me out and made sure that I felt important. He was able to provide further insight about the vehicle I was looking at and because of his many years experience was able to take the conversation to another level, which really allowed me to pick out the perfect vehicle and negotiate it to a great price. His personal attention to detail made this deal both enjoyable and memorable. Abdo, in the finance department, walked me through every portion of the credit/ documentation process. His presentation was incredibly streamlined and if you ever had any questions, he took the time to answer them and made you feel at home. By time I got to his office, it was well after the dealership closed, but at no point did I ever feel rushed. It was nice to see someone taking their own personal time to make sure that I had the best experience possible. Brian, from the vehicle delivery group, was the last stop in one of the most positive experiences I have ever had when getting a new vehicle. He took the time to literally show us every aspect of the new vehicle I was getting. He set my phone up for Bluetooth, added some of my favorite destinations on the Navi, and showed me what every button, lever, and knob does in the entire vehicle. After his vehicle run through, it is a waste of a tree to even put the vehicles manual in the car. My Wife is going to be in the market for a new vehicle soon and I cant wait to go back there. I wouldnt even bother looking someplace else first, as you will not find better service or a smoother process!! I cant recommend them enough :-)

richpbuck

Mar 23, 2011

My experience through the years dealing with Ray Desimone has always been a positive one. His professionalism, manners, knowledge, fairness, friendliness as always made me feel secure and comfortable during my car buying endeavors. Prior to my knowledge of mr Desimone, buying a car has always been a stressful time. Now, I look forward to my next purchase. I recommend him to all my family and friends and they feel completely comfortable and satisfied also. DCH is fortunate to have such a fine employee.

Ranger Novrit

Mar 21, 2011

My sales experience again at DCH Toyota was nothing less then what I had already expected. Nothing short of excellent! This is my third new vehicle purchased at a DCH dealership in the past 12 years and again the team there hit the mark. Thank You so much Michelle Mojica,Abeth Vincent and the entire DCH Toyota North Brunswick Sales & Service team. Spot on folks! Sincerely, Ranger Novrit

rbrenowitz

Mar 18, 2011

Hello! I believe you do not have the highest category that should be given to DCH Toyota Service in North Brunswick. Mike DeAnglis from their service department and his technican receives an "Exceeds Excellence" in every category! I believe I can say that as not only have I brought in my own Toyota cars but I have brought in my daughters Honda cars and each time, have had superior service from the front end/reception desk thru to the service itself done by trained technicans. I have never had to bring back my car for any reason and when my car is given back to me - it is cleaned, new stickers and thanks from everyone. I love my Highlander and the only other people that love my car as much as I do is Toyota DCH. I am treated as a queen there too with always newspapers to read, computers to use, coffee and even snacks - with a great number of tables in a comfortable waiting area. My hats off to Mike DeAngelis and his team. I wouldn't go anywhere else with any of my cars!Thank you! Sincerely,Rebecca Brenowitz

sgupta1223

Mar 18, 2011

I had a issue with my 2011 Camry that I purchased at another dealer. I took car to Brunswick to see if they could help me with car problem. They fixed it and even washed the car when they were done with the service. I have told all my friends to take ther car to Brunswick Dch Toyota

kiteness2

Mar 17, 2011

They tried to get me to pay for a warranty covered problem but conceded in the end. It took 9 attempts (4 e-mails and 4 phone calls) to get an appointment. The 9th call was to the Service Manager. While I was successful in getting an appointment he was sarcastic, arrogant and argumentative

tschifano

Mar 16, 2011

Ray and Patrick made buying a new car an easy and painless process. I felt like I was getting a quality prduct for a good price. The service was outstanding and they amde me feel comfortable throughout the whole process. I would definitely recommend this dealership to anyone looking to buy a new or used car.

Reginald25

Mar 15, 2011

This dealership was so profit oriented. Doesn't listen to our financial concern. If you declined to accept the offers that they want, you could feel there upset. No customer care at all.I will definitely not buy in this dealership again.We were not treated professionally

shellj72

Mar 9, 2011

At the DCH dealership, I found the staff to be helpful and friendly. Of all of my car buying experiences, this one was one of the smoothest. Lisa was extremely knowlegeable about the inventory. She was also extremely accomodating to my needs and wants. Her knowledge of all aspects of the dealership amazed me.Brian gave me the tutorial on my car. I was very nervous, and he made me feel at ease. He was patient, knowledgeable, and enthusiastic. His lesson made me feel like an expert by the time I pulled off the lot. Rafal was the salesman that brought me to the dealership. He showed me the cars he had that closely matched my wants/needs. This was huge for me, because I had NO intention of buying a Prius, but I was wowed by the car and the staff!

rlund

Mar 3, 2011

Russell is a very effective salesman, actually meeting us outside asking us if he could help us even before we entered the showroom. He showed us exactly what we wanted, never steering us to anything else. He was very patient, even though we changed our minds halfway through the purchase process. He found us what we wanted, and then brought in his manager to try to work through some credit issues. They gave us a great price that we could work with. He was always available, through his cell phone number, and yet never pushy. I'm very sensitive to that. Another rep named Brian was excellent at showing us how the new prius worked, while not overwhelming us. He never hurried us, even though it was his anniversary. All in all, it was an enjoyable experience, and we recommend this dealership. We have purchased here in the past and would go again.

tryan58

Mar 3, 2011

To Whom It May Concern,Henry Rey was a perfect gentleman throughout entire process. I did my research and couldn't decide between Honda Accord and the Camry. Mr. Rey was informative, responsive to my questions, and certainly made my decision easier to buy this car.Once I decided to purchase, the transaction was seamless with everyone in the dealership from the finance guy(who was terrific) to the gentleman who went over the car with me.I will certainly recommend this dealership to anyone I know looking to purchase a vehicle.Tom Ryan

Customer28

Mar 3, 2011

I brought my car in for a check engine light diagnosis. My ABS/Brake lights are on but I had already had that checked out. I specifically told them NOT to diagnose those lights, just the check engine indicator because I had already gotten the ABS/Brake lights diagnosed by them. After 4 hours and without a single update during that period, they told me they weren't done and I'd have to bring my car back. Brought my car back & was told the team that worked on it wasn't there that day (even though I was told they would be when I made the appointment) & that I should come back another day. I came back a third day, they finished the diagnosis and told me I needed a new ABS computer (cost = over $2K). I asked specifically if they checked the two malfunction indicators I told them not to check & was told that the check engine light was related to the issue with the ABS computer. Thinking that wasn't right, I brought my car to a different dealership for a 2nd opinion. Was given a diagnosis of a bad intake gasket (cost ~$250). Got it fixed at that second dealership and the check engine light is off now and the car runs smoothly. Will NEVER go back to DCH Brunswick Toyota again. Ended up paying over $100 for a diagnosis where they didn't check for what I told them to check and then they lied about it. Bad communication, poor customer service, incompetent.

jeansze

Feb 21, 2011

The sales person Mr. Edmund Leung is very professional, helpful and frendly. The accountant was not so friendly. The accountant continuesly force me to accept the additional service options for long time despite I was tired and refuse. Hope he will learn to consider customer's need and feeling, not so pushy; and deal with costomer professionally.

jimbeshada

Feb 17, 2011

Overall, I had a great experience. Abeth was extremely helpful and very patient. Cary went above and beyond the call of duty to accommodate my needs. Stu did a great job in helping me get through the paperwork. My wife loves her new 2011 Toyota Camry LE!

joe wojo

Feb 13, 2011

All I can say is this dealership was FANTASTIC!!! I am thrilled about my new Sequoia, and the Salesman Henry and mgr Luis were excellant!!! Can not wait to buy another car from them.they were curtious, professional, had the car i wanted, and made the deal simple, no wasteing time prices hagleing, to the point and a very fair deal. Outstanding job!!!

Maxwbrad

Feb 5, 2011

After having many bad car buying experiences in the past, I am always conditioned to expect the worst when working with a dealership.What a breath of fresh air at DCH Brunswick Toyota. From dealing with Jason Cohen via the internet, who honored his quote to Henry Rojas, my salesman. I was treated with respect, no high pressure sales or the usual games car dealers pay. They were upfront with my trade as well.In addition their fees for docs and registration where below the norm.I would not hesitate to recommend DCH Toyota to anyone that want's a hassle free car buying experience.

knarayanan.2005

Jan 25, 2011

Excellent salesman.No haggling. Gave me MSRP price and I in turn gave him a price. Finally we settled for the price that I have offered. No extra's no suprises so far. I took the delivery of the car and it was exactly what I wanted. John Chae was excellent in his way of doing business.

Fhaghi

Jan 16, 2011

My transaction with this dealership started online when I received a great quote. The Online reprenetative was prmpt and knowledgable. She emaield back with a price quote that detailed the costs and the out the door price. When I finally visited the showroom, I test drove the car and purchased it. the purchase was smoth and pleasant. I drove away with the car in an hour!

bloobie

Jan 13, 2011

I don't usually write reviews (ever), but I had to commend DCH's service department - and let others know. I went in for a routine oil change, and the service dept found that I had balding tires (probably due to bad alignment), and a bad battery. While I was in a rush that day, they told me I should return soon. When I got a chance, the department was very accomodating and did all my repairs while I waited. Brian was extremely cordial and helpful. He explained all the repairs being done, and why. Their rates are very competitive - even when compared to independent mechanics. I highly recommend this service department for everything from the easy oil change to the more complicated repairs.The facility is very nice, with TVs, computers, and wireless internet access. The vehicle check-in process is fantastic, and the vehicle returns washed and ready to drive away.

VanLi

Jan 13, 2011

Very patient in explaining the car features. Detailed and friendly. Only good things about the car has been mentioned, I do wish to know or hear about some negative features of the car model if there is. Overall, the quality of service and car are good.

Philco71

Jan 12, 2011

Although I had visited other dealerships in my area, I felt more comfortable at this particular site. I had my daughter accompany me, due to some less than desirable purchases I have made in the past. At this facility and Abeth's pleasant coaxing, I finally felt comfortable in finalizing the purchase of the car I have wanted for over 2 years.Being a now single, older woman, I am aware of the many pitfalls persons of my station in life can be vulnerable to. Mr. Vincent, Salesman and the financial person(sorry I cannot remember his name) were quite curtious. Mr. Vincent took his time and guided me through the process and listened to my specificities/requirements. He patiently explained each piece of paperwork necessary to complete this transaction. My daughter also gave me support to get me through the whole procedure.I am very happy I purchased my Rav4 2011 at this dealership; I would and will highly recommend DCH Brunswick Toyota to my friends and aquaintences!!

rajivulpe1980

Jan 11, 2011

We had been scouting for deals on new cars, and with his persistence and friendly talk, Henry Davis at DCH Toyota won us over. We arrived at the dealership with a car in mind, and specifics about the options already planned, however, HD helped us look at other options that was within our budget, and helped us get a fantastic deal. All the employees we interacted with were very friendly and helpful. I would definitely recommend DCH Toyota and especially HD as an excellent choice for a new car dealer and dealer contact for a great experience.

ajdietz

Dec 28, 2010

Very positive experience especially compared to the Toyotaland on Rt 22 in Springfield. In Springfield the sales people were very rude and not willing to work with the customers. I traveled 35 minutes to the North Brunswick Toyota and it was totally worth it.

magvin2280

Dec 17, 2010

Abeth Vincent was extremely professional and very helpful in getting me into a new vehicle at the price that fit my budget.He had such a pleasant attitude and was extremely polite. I would recommend this dealership and will recommend this dealership to my friends.Thank you DCH for such a pleasant car buying experience.Maggie Roche

Petrina1223

Dec 16, 2010

I had a fairly good experience, like any business everyone is trying to make a sale, its up to you as an individual to be prepared. I did my research on the cars I was interested in and knew what I could afford to spend.I appreciate the patience that was exercised in the process of helping me to make a decision.

henrock63

Dec 13, 2010

Lisa Ocasio and Abeth Vincent were both extremely helpful in this process of buying a certified pre-owned prius. I had many questions about the vehicle and the Toyota Certified program that probably drove them both nuts but they took the time to answer every question and concern I had. This was an excellent car buying experience.

sgomathi

Dec 6, 2010

Very happy with the overall expereince. Price: In line with what I was expecting to purchase. No haggling on the price. Placed the best offer on the table right away.Customer Service: Over above the line of duty. Ironed out all the details (insurance etc..) and even dropped the car home.Friendliness: Very courteous and friendly.Quality of work: All the paperwork for the financing, explaning the features of the car and the test drive was done smoothly.

capacar

Nov 19, 2010

Service was very simple. The service writers were very nice and walked you through entire process. Very friendly and accommodating, would recommend to anyone. The problems are always fixed the first time. Also, having my car washed before I picked it up was a plus.

akhusid

Nov 12, 2010

Very friendly, knowledgeable; professional team. Fast service including test drive. Beprepared for reasonable price negotiation, and they will listen to you and try their best. Me and my wife visit two other dealership the same day and able to compare; DCHBrunswick was pleasant surprise. We bought from them new Camry

maemae

Nov 4, 2010

I was not sure what type of car I was going to get that day. Initially I was looking at a couple of used cars, but after test driving them, the Camry and the Corolla S, I decided to go for the last one. They helped me realize that I could get a better deal with the new car and absolutely took care of me. I was there for a long time because I couldnt make my mind up. I did not even leave until way after 9:00p.m But they were so patient and friendly all the way through. I would highly recommend this dealership. They are honest and kind and they have even followed up with me after I aleady bought my car to make sure I am happy with my purchase.Thank you DCH Brunswick Toyota!

4 boys

Oct 18, 2010

Needed a new minivan. Was not sure whether to purchase new or certified used. Abeth was patient as we figured out what would be best for our family. Finally decided on a 2011 Sienna LE. Pleased with the vehicle and the professionalism and friendliness of Abeth and the team.

chiphoever

Oct 16, 2010

This was the best car buying experience in my life. Max was friendly, patient in answering all of our questions, patient and never rushed our questions or pushed too hard for the sale, always returned calls promptly and just did an overall good job. He gives car salespeople a GOOD NAME.

joescheesecakes

Oct 5, 2010

Very friendly sales people and kid friendly. Used credit union assistance to work with dealer for best price. I would recommend Affinity Federal Credit Union and this Dealer. I leased 2 Highlander's. Also used AAA & Sam's club but this was the best way.

keduffy

Oct 5, 2010

I would like to commend both Henry Davis and Abeth Vincent for the exceptional customer service that they provided. Both of them took the effort to be as detailed as possible in providing thorough information regarding the vehicle that we had the most interest in. We enjoyed our car buying experience!

hsirkin

Sep 29, 2010

andrea nieves was tremendous. her service brought me to their dealership.abeth vincent is very knowledgeable and went over every detail. abeth made me feel very relaxed and comfortable. the sales manager corrie also helped to help me to get the financing and close the deal so i could drive the car homei got the vehicle for my wife and she loves ityour dealership is greatthank you

saswatipujari

Sep 27, 2010

The staff was very friendly and was ready to hear what we wanted. They helped us find exactly what we were looking for and gave us a great deal in the end. They also had a large collection of cars, so it was nice to see the various options we had. If we are looking for another car we will definitely go back to them.

NBS

Sep 14, 2010

WHEN I GO TO A CAR DEALERSHIP, I GO WITH LOTS OF TREPARDATION. IT USUALLY IS NOT A NICE EXPERIENCE. THE SALES PEOPLE ARE USUALLY TIPICAL CAR SALESPEOPLE, INSINCERE ABRUPT AND ONLY INTERESTED VIN MAKING A COMMISSION. AT THIS DEALERSHIP, I SINCERELY FELT THAT THE PEOPLE I DEALT WITH WERE INTERESTED IN SATISFYING MY NEEDS AND ONLY WANTED TO BE HELPFUL. THAT GOES FOR MY INTIAL SALESMAN TO THE ASSISTANT SALES MANAGER TO THE FINANCING MAN. I WOULD DEFINETLY RECOMMENT THIS DEALERSHIP TO ANYONWE I KNOW.

lohehir

Sep 7, 2010

I was not planning on purchasing a vehicle the day that I went to the dealership. However, with the quality of service provided to me by Mr. Vincent, he was able to help me find a car that I felt was a perfect fit-- soI bought it the same day. Mr. Vincent was very patient and listened to what I was and was not looking for. It was obviously important to him that I purchase something that I was comfortable with. He also went above and beyond to help me when he involved himself in a service issue I had.

irina1988

Sep 3, 2010

Henry Rey was very patient, honest, flexible, and friendly to us. It made the experience of buying a car much less stressful. He listened to our concerns and tried to help us as much as he could. He explained everything clearly and stood by his word. There should be more leasing and sales consultants like Mr. Henry Rey!

deichens

Aug 31, 2010

These guys were professional, friendly, accommodating and really made for an enjoyable experience. I would recommend this team to anyone looking for a great car and a great experience! These guys truly give car buying a good name and I wish them all the best in the future.

ahrj

Aug 30, 2010

Went in to see the New Rav 4 Brian approached us and gave us a test drive, then he spoke about the current offers on the car, and we signed a lease for the car on the spot. The finacne officer Levi was extremely helpful to complete the terms of the sale.

lilybell

Aug 19, 2010

When i walked into the dealership i did not actually think that i was going to walk out with a car that i was so crazy about. The moment i stepped in there, there was great service available. Abeth Vincent is a great sales person. He is very friendly and patient. He helped me find my perfect car and gave me an awesome deal. I would reccommend him to anyone anyday! Hes great!

sarafnj

Aug 17, 2010

Our son totaled our car, and we did not have a down payment at this time, they worked with us. The staff was friendly, explained everything to us. And it is so good to see the same faces. I have been with the dch group for over 10 years and have been treated with respect and kindness. I would send anyone looking for a car and great people there.

Lake_Mohonk

Aug 12, 2010

After my parents-in-laws decided to let go their aged Corolla to a local Meineke shop this morning, we did not waste much time to go to North Brunswick Toyota directly since we had great experience last Sept. for purchasing a sienna here. Comparing with ten months ago, therere some positive changes caught my attention right away: new stewardship, more cozy waiting area for customers, and sales team began to engage with clients before they set foot inside the door. Sales managers Tung Lee and Jason Ding are friendly and very knowledgeable. The whole process is smooth like silk and pretty much like a warm hand-shaking. After welcoming the new Corolla to home, my mother-in-laws ear-to-ear smile hasnt stopped, which, is invaluable to us.

vivekshukla02

Aug 11, 2010

I bought a 2010 Highlander from this dealer. Henry Davis was my salesman, he was very polite, knew all the info and was very courtious. He helped me choose the right vehicle and helped me though the sale process. He even helped me step by stp with getting insurance. Abdo was my finance Manager and was nice tow ork with. The finance went through smoothly, the promised rate was the given rate. There were no gimmicks, no markups on interest etc. I was sceptical throughout the whole time since things had never been so easy at other dealerships in the past. Thanks Henry, Abdo and DCH. Cheers.

Car guy 2008

Aug 7, 2010

I went in to purchase a vehicle for a myself and a friend and that experience was okay. It was when I brought in a referral that everything went astray. Wwe came in after speak with the Manager and he gave me a great deal but then I came down and he shifted all the figures and the cost jumped by a 1000.00 and that is not right. I sent in a fair amount of busy in the year that I purchased my vehicle and I feel that I was mistreated and will never buy anything from them again. I have never had worst experience in my life.

dougk10

Aug 4, 2010

Visiting DCH was a very good experiance, everything went very smooth and all the staff was a pleasure to deal with. By far the best car buying experiance I have ever had and will go back to them when it is time for my next car purchase. They were very upfront about what deals they has and worked out a very good deal and all the paperwork done a lot quicker then I expected.

goobs

Aug 3, 2010

have been dealing with salespeople since 1989. this was the smoothest and best no hagle priced purchased experience i ever had. will never deal with any other toyota dealers again. they went out of their way { 250 miles to syracuse ny } to locate my tundra. HATS OFF TO ANDREA AND ABETH FOR THAT EXTRA MILE.

jieye

Aug 3, 2010

We recently purchased a new 2011 Toyota Sienna from DCH and we were very pleased with the overall experiences. DCH employees are very professional, friendly and honest with customers. Our sales rep John Chae was very courteous and patient and the manager Tung Lee showed high regard for customer satisfaction.

odaye

Aug 3, 2010

Mr. Vincent provided superior customer service at every point during my visit to DCH. He listened carefully, was very observant, and went the extra mile to meet my needs. At the same time he was very honest. Also,he even volunteered to drop me off at home since I couldn't drive both cars! After the sale, he even made a courtesy call to see how everything was going with the car. I believe that DCH needs more employees like Abeth Vincent.

bvmannino

Aug 2, 2010

We were more than satisfied with our buying experience at DCH (2010 RAV 4). We contacted Andrea by e-mail so when we arrived for our appointment she had the purchase price ready as well as all of the buyout information needed on our current lease. We had visited another dealer earlier in the week and got nothing but a huge runaround and a price that was over$3k more than at DCH. The manager, Cary Rose, was also beyond helpful as was the finance person, Duvalle. We give our DCH experience the highest rating and would highly recommend them.

fmartucci

Aug 2, 2010

I recently purchased a 2010 Toyota Venza from Brunswick Toyota. Everyone at the dealership was very helpful and courteous. Especially the GM Ray Desimone and the salesperson Stanhope Otuonye. Ray and Stanhope were very friendly, informative and most importantly very patient. They definetly went the extra mile for my husband and I. I definitely recommend this dealership.

wzhu2467

Aug 2, 2010

When I called Edmond and told him that I'm in the market looking for a new car, he's very helpful. He asked what kind of car I'm looking for, sedan or SUV, what kind of budget I have, etc. He gave me the detailed numbers of several options, lease, buy, financing terms, etc, etc. He also introduced the current promotion program Toyota has and why he recommends me to take the offer. In the end I leased a new Toyota RAV-4, it is a great car and I really like it. I will recommend my experience at DCH Toyota to everyone!

christineYan

Jul 29, 2010

My family purchased a corolla LE 2010 in DCH Brunswick Toyota. Edmond Leung helped us. He is very patient and diligent. His biligual intellegent gave us deep impression. He use both English and Chinese to help us so we can understand the details better. After purchased the car, he gave us a lecture about how to use the car which is very helpful. His service is excellent.The customer Service and quality of work from DCH Brunswick Toyota is excellent. I highly recomend this Car dealer. I had a great car purchase experience because all the sales and manager in DCH Brunswick Toyota helped me like family and friends.

jaeysung

Jul 29, 2010

Mr. Chae's dedication to strive the best quality service and help me getting a new Venza has well exceeded my expectation and his team at DCH Brunswick Toyota has followed up with calls and emails to make sure I'm on right track. I'm very glad and satisfied with the service performed by John Chae at DCH Brunswick Toyota.

bkang99

Jul 28, 2010

Being from south Jersey, I never thought would buy a Prius from this north Jersey dealer until got a call from Andrea who gave me an offer that I could not reject. The deal was locked in just two minutes over the phone and detailed with two email follow-ups. The rest was all attentive and friendly services provided from BB (Mr. Narang). They free dilevered the car to my home 75 miles away and FedEx over my new liense plate. It's 3 weeks now, and BB still my dependable source for any questions I have for the car. Tung Lee was also very kind and friendly to help finalizing all paperworks. The Prius is my sixth car and this is the best car-buying experience for me.

jluxhoj

Jul 24, 2010

My wife and I recently purchased a pre-owned Land Rover at the DCH Brunswick Toyota. Our sales consultant, Michael Scherzer, was very patient with us and acted very professionally. In particular, he took the time to include my wife in all discussions about the car and the transaction. The sales manager, Cary Rosen, was friendly, helpful, and knew about USAA car buying services which made for a smooth transaction.Finally, the financial services manager, Jameson Previte, completed all paperwork in an expeditious manner. He had previous experience at a Land Rover dealership, so at the end of the financial transaction, he took the time to explain operating details about the car even though it was a late hour. When I returned the next day for my full tank of gas and to return some items from the trade-in, Jameson even made a necessary adjustment to my windshield wiper blade!Altogether both my wife and I were pleased with the excellent service of the sales "team". As a Rutgers professor, it was a pleasure doing business with a local firm!

ksmoler

Jul 24, 2010

I have been doing business with DCH since 1994 and Mike since about 2000. I usually do all my research before I go shopping and know what I want to get. I have been happy with Toyota cars in the past and continue to buy them. I am not one for flowery compliments and won't start now. I have dealt with Mike before. I like the way he conducts himself. I let him know what I am looking for and he does not try to sell me something else. I wore out my 2005 Highlander (I put on a lot of business miles). I bought a new 2010 Highlander and once again happy with my purchase. It is a good experience when you need a car and would recomend Mike and this dealership.

sevak1972

Jul 13, 2010

I been worked hard to find my new car for three week's.I now what I want,from internet i take every possible info and I went to about 15 dealership.But the last one DCH Toyota Brunswick finaly gave me that what I was looking for.Car with all future,very good warranty,color I want,friendly price and the sale person take care of me professionaly and all inn this dealership are very nice and professional,perfect service and highly recommend this dealership whom want's get all this inn one place.

ruthhansen

Jul 11, 2010

The most pleasant car-buying experience I've ever had. No waiting while the salesman went off to confer with the manager: the manager came to me! Everyone at the dealership was more than friendly, and they were very patient with me when I couldn't immediately decide. I wholeheartedly recommend them: specifically Henry Rey and his manager Jason Cohen.

chrisyesenosky

Jul 10, 2010

I recently leased a 2010 Toyota Highlander from Brunswick Toyota. The service I experienced was outstanding. Ray DeSimone was friendly, informative, and went the extra mile for my husband and I. I love my new Toyota Highlander. Thank you!

edkopc

Jul 10, 2010

Very knowledgeable and helpful, in and out in record time! No pressure to buy, no bait and switch...just good old fashioned service that's hard to find in toady's marketplace. Ryan took us around the lot and showed us every car we wanted to see and even offered to locate one from another dealer if they did not have one we wanted..but we found our car within the large inventory on DCH's lot.

Lpearlm

Jul 6, 2010

Everyone was extremely friendly. This was my third time dealing with DCH and everytime I've had a good experience. I was greeted when I walked in the door but not pounced on like some dealerships do. My salesman, Abeth was very helpful and courteous. The overall time spent at the dealer processing the sale was a bit long, so I recommend either shortening the process or handling multiple steps at the same time so that the customer can get out the door quicker. Car is fantastic!

jfoley1106

Jul 5, 2010

The entire experience at DCH Brunswick Toyota was excellent. The employees were all friendly and willing to work with me to make sure I found the car I wanted at a price I could afford. The salesmen Abeth Vincent spent hours test driving four vehicles with me and working out a payment plan that fit my budget. I would highly recommend DCH Toyota and Abeth Vincent after my experience here.

Athanikella

Jul 2, 2010

I like the way they deal with customer. Did not waste much of my time and their time and concluded the deal in a pleasant manner. Overall experience is good not great. I expect to extend free service for more mileage not just 25000 miles. Finance department documentation and presentation by Jay was very good.

toyotang

Jun 29, 2010

I bought a Toyota yesterday and it was a great experience.Abeth Vincent was our sales dude with a big smile and was very helpful .Other folks I dealt with were also straight forward and respectful.Thank you Abeth, James, Dhruval and Stuart.Regards,The 2006 Highlander guy.

dahtoyota

Jun 24, 2010

I entered the dealership with just the thought of looking around. I wasn't out there for five minutes before the sales rep (Abeth) came and asked me what I was looking for. I had no intention of getting anything but with what I told him what I was looking for and what I was willing to pay, it went from me not thinking about getting a car to trying to figure out which one of three cars I wanted to take home. Abeth was very patient and understanding and took care of everything in a timely manner. This is the third time I've purchased a car on my own and by far it's the easiest process that I have been through.

p4elka_8

Jun 21, 2010

My husband and I totally felt comfortable with Edmond Leung who was very helpful, polite, experienced and helped us find the best deal for us. It was my first car and he helped me decide which car can be better for my needs, he showed all the cars I liked and we went for a smooth drive which I loved. He helped us choose new leather for the car, was very patient, polite and helpful.The level of service was great.We would definitely recommend this employee to our friends and we are coming back to him to buy our second car in a couple of months.

smithtownsham

Jun 19, 2010

I got the within a snap. People are so wonderful. They helped me to get my car on demand within 4 days with all the accessories in-built according to my needs within 3 hours on the day of delivery.I enquired about the car on internet and I got the best internet price which was unbeatable.I was very much satisfied.

rsabb1

Jun 10, 2010

Overall experience is great.This is my first showroom to visi after I got an idea to buy a car. Got car for good deal at first shot.I came for certified cars and ended up buying new car as I got for good deal.All employees are nice and friendly.

jmohammed

Jun 9, 2010

My Sales associate worked very hard to get me the car i wanted... he was very pleasant and understanding of my needs.. He made me feel comfortable.I would recommend him to everyone. Outstanding! The finance manager was also very helpfull!! thank you!

Wei

Jun 4, 2010

We bought a Toyota Highlander from this dealer in 2002 and we tread it in and got another one a few days ago. We like the location: it is only about 5 miles from our house and most important the services are excellent. The information provided by the sales person was adequate and the price was very compatible. We will recommend it to all our friends and neighbors.

parindpatel

Jun 2, 2010

We were at DCH Brunswick Toyota at areound 2:30 pm till 7:30 pm at night, where most time was taken by us on deciding and agreeing upon the price of the vehicle. But the sales person, Mr. Vincent was very polite an cooperative with us. He helped us a lot in this deal and worked with us in order for us to get a good deal on our new Toyota Matrix. We would definately recommend this place to our friends and relatives.

Bharath74

May 25, 2010

I never thought that car shopping could be this comfortable and easy. Everyone at the dealership went out of their to make us feel comfortable and gave us the various pricing options available based on our budget. The sales person we worked with was excellent and gave us all the information that we needed to know, so that we made the right choice.

catep1975

May 25, 2010

Everyone at the dealership was very helpful and courteous. Especially the GM Ray Desimone and the salesperson Mike S. The service was great and I reicieved all my information in a timely matter. I couldn't have had a better expirience with any other delearship.

s1gins

May 22, 2010

This dealership is not honest with its customers. It arranges service appointments but does not honor them, you are simply put in line. In addition, a simple oil change take over an hour and then they try to upsell you service they say Toyota recommends but is not in the owners manual. Dealerships should recognize there is a choice and I will choose to spend my money elsewhere in the future.

fifidr

May 20, 2010

I bought a used Toyota Rav4. Abeth, the sales person, was very patient with me. He dedicated a lot of time to me showing me different cars and taking me for a couple of test drives. Abeth put up with my indecisiveness and continued to adapt to whatever it was I needed at the moment. Jay assisted me with the financing part and was also a pleasure. I will definitely not only buy Toyota again but go to this dealer in particular because their sales experience and customer service is top notch. It is refreshing to still find places where people understand how customers deserve to be treated. Thanks Abeth and Jay!!!A satisfied customer.

halinka1

May 18, 2010

All is ok.No more comment.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.

agauldin

May 11, 2010

I had the best experience at this dealership. The staff was welcoming and extremely attentive to all of my needs. Everyone was professional, helpful and able to answer any questions that I had. They made sure that the process of purchasing my new car went smoothly and was done as quickly as possible. Overall every aspect of my experience was excellent and I highly recommend this dealership if you want the best service possible.

dragonfly0725

May 11, 2010

I had a bad experience with this dealership a few years ago so when I went back I was not expecting much but they have completely changed. The whole sales team was quite friendly and welcoming, they worked hard to fit my needs and teh sales person, Ronnie Lara, even went out of his way to let us know the vehicle we wanted was still available. The whole process went extremely smooth compared to the last purchase from there and I would recommend DCH Brunswick Toyota to anyone looking for a great deal.

danalm23

May 8, 2010

Ryan and Abeth were both very helpful during my visits at Toyota. They showed me the car I ended up getting, which was different from what I originally went to look at. They were both very friendly and attentive and helped to make the process go smoothly.

jlpanitch

May 8, 2010

LOVE our new 2011 Sienna SE ... thanks for all your help in keeping us very satisfied, repeat customers of nearly 20 years. Traded-in an Odyssey which was in need of its 4th -- yes, you read that right -- transmission ... which Honda would not stand behind. Currently own a '94 Camry with 245,000 miles on it (also purchased at DCH), a Lexus GX470, and now a Sienna ... won't make the mistake of purchasing anything but a Toyota product again!

ralex7474

May 8, 2010

We ultimately bought 2 cars the same day from this dealership because of the outstanding quality of the service and the amazing deal offered. The staff went out of their way to answer all of our questions and to expedite delivery of the cars for us. Everyone was friendly, helpful and professional. Had we known how responsive this dealership would be, we would not have wasted time elsewhere.

jmh1953

May 5, 2010

We were looking for a low-priced used vehicle and Henry was most helpful. We managed to get a decent car that fell into our price range. Henry assisted us every step of the way. He used every resource of the dealership to get us just the car we wanted.

tborrome

May 3, 2010

Thank you DCH Brunswick Toyota for a great deal on a Sienna XLE! Highly recommended ... look for Abeth Vincent when you're there. He made the process very smooth and comfortable, no hard-sell talk ar anything. He was very open and truthful and worked for us all the way to the final papers to get us the perfect vehicle for our needs and our price range.. Drove off with our new Sienna XLE same day with a good price and we're very happy with it. Highly recommended.

Millyp

Apr 30, 2010

Very positive experience overall and the staff was friendly and knowledgeable. The salesman were not pushy at all and helped me choose a vehicle that suited my needs regardless of price. This is a very honest dealership that truly cares about their customers. I'm very happy with my new vehicle purchase and highly recommend this dealership.

npatel98

Apr 23, 2010

I am very happy with the Customer Service specially the employee I worked with. He was very professional and friendly. I never felt that I am in the dealership. I would like to refer this dealership to my other friends and I hope they will receive the same type of service as well. Lisa the manager was very straight forward and no hassel negotiation.I will do business with this dealership again.

todbooks

Apr 19, 2010

This may sound weird...but the dealer knew that I was looking to purchase/lease 2 new cars. I told them that I was looking at 2 other brands and that my wife was serious about the other brand. After the test drive and some small talk he knew I loved the RAV4 but my wife wanted to be sure that she wanted the car. He told us to go down to the other dealer and make sure that she was satisfied with the potential purchase of the RAV4. After looking at the Escape...we purchased1 RAV4 and leased another. The low profile/professional dealings with David were outstanding. I will and already have referred him to people. See you in 3 when the lease is up!

donald5669

Apr 18, 2010

On 4/09/2010 I went into this dealership to purchase a 2010 Camry. Everything went ok, and the next day I finalize the purchase of this vehicle. The next Friday I get a call from John Chae the salesman at DCH Brunswick saying I have to come in and redo my contract. I was shock and he told me to call the finance department. I spoke to Barry in the finance department he told me that my contract was wrong from a computer error. Im like wow a big dealership like DCH Brunswick, cant get a retail installment contract correct the first time around. Now I have to take time out of busy schedule to come up there to redo a contract that was already done. What kind of dealership is this?

coolvictor1976

Apr 10, 2010

I am very happy with the Customer Service specially the employee I worked with. He was very professional and friendly. I never felt that I am in the dealership. I would like to refer this dealership to my other friends and I hope they will receive the same type of service as well.I will do business with this dealership again.

alibra

Apr 8, 2010

Alvin was amazing. He was frank, honest and to-the-point. We really appreciated his hard work to get us an amazing deal on our 2007 Toyota Corolla S. This was a new dealership for us and a new manufacturer (we were previous Honda owners). This is def the place to go for anyone wanting a great deal on a new or used vehicle!

dhrvishrut

Apr 6, 2010

I have a good good and very good Experience. I would like to recommend all to go to this dealer for a good deal and good customer services. now i am going to be a member of that family i will look forward for a great service and another deal from this dealer

minghuil

Mar 30, 2010

Just bought a new highlander. Good price and smooth process. No tricks and pressure. I already negotiated price through email and they honor the price exactly as quoted. I drove off with my new car the same day. Highly recommended. Daval,Jason and Tung are all very helpful and nice.

satisfied01

Mar 21, 2010

overalll experience great. I was NOT impressed with Dayton toyota or Freehold toyota. However Brunswick toyota valued my businesss and needs. I left with a new car and satisfied with the results. Thanks to the entire staff, especially Ronnie and Luis and others that i did not get their names.Thanks again,A satisfied and probably returning customerGary V

dperez61

Mar 15, 2010

The people and management at Brunswick toyota were very nice and attentive to my needs. I would definitely recommend them to my friends and family. From the moment I walked into the dealership Ryan and management were attentive to my needs. The experience proved very positive

sabihalam

Mar 11, 2010

I was dealt in a very polite and professional manner throughout the process. The entire process went through very smoothly and I am glad that I chose to come to this dealership. The initial assurances given to me by Basith were up to the mark and everything worked out for me as promised without having to go through the agony of dealing with hidden clauses and fine prints. The deal I got was superb and better than offered by any other near by dealership. I highly recommend this dealership and will surely inform my friends and family about my great car buying experience.

just4frank23

Feb 22, 2010

The only positive thing about this dealership was the Finance Department. Until I I actually got to talk to someone in the finance department I was told whatever was needed. I was lied too repeatedly and then even approached by a sales manager that claimed he was the finance manager. After everything was said and done I did purchase a vehicle but not because of the sales staff, but because a finance manager took the reign and continued the process in a professional manner. Unfortunately for me, I had to return to the dealer sive times to finalize everything due to the imcompetent sales staff.

mtomaszewski

Feb 22, 2010

I purchased a 2010 Toyota Corolla in Charcoal Grey during the Cash for Clunkers program. I "clunked" my 1993 Jeep Cherokee Sport. I received $4,500 off my vehicle and an additional discount because I was a recent college graduate. I had received exceptional service from everyone at the dealership and highly recommend Toyota and this dealership to everyone I know!

Jitendra Patel

Feb 3, 2010

Thanks for your commitment and delivering a car as advertised at the great price. We had some miscommunication about pricing but finally we have resolved. I plan to buy another car in the near future and I will definitely consider DCH Brunswick Toyota as my first option.

umesh

Jan 24, 2010

We had a kind and pleasant welcome.We were very impressed with the way the communications happened and everybody were very friendly.We liked the way things worked out and immediately made a deal.We will surely recommend to our friends.Overall experience was great.

skaravadi

Jan 19, 2010

The people with whom i have interacted during this deal are simply greatIf you enter in this shop, you never walkout without key, they are very helpful to find vehicle with your needs for a great price.Jason Collins, Ron Ramesh, Nestor internet sales great people

marriory

Jan 16, 2010

The people in the dealership are very courteous, patient and friendly which are important qualities to finalize a car sale. Thus, they never pressured me to buy my car and were able work out a fare price. The buying process was painless. I definitely will recommend this dealership to other customers.

toyota2010

Jan 13, 2010

I have visited many dealers during the last few months,and let me say DCH Brunswick Toyota is one of the best car dealerships in Central Jersey.DCH Brunswick Toyota is a class act and I will definitely recommend this dealership. Everybody is very friendly and eager to assit you whenever and whatever you need. Our sales people are abosolutely great and are also knowledgeable about the car and its body parts. I just wanted to say that I'm very satisfited with my new Corolla 2010 and the price that were offered.

Bigluke

Jan 4, 2010

My mother had purchased her new Toyota Camry about 5 years ago at DCH, and I remember she got a good price and was treated well. Henry Davis gave my wife and I exceptional customer service with our recent Camry purchase. The price was just about what I was looking for. Overall as good an experience as you can get purchasing an automobile.

CDeFelice1219

Jan 4, 2010

The overall experience was above and beyond that of what I could have ever imagined. They made leasing a vehicle comfortable and instilled a sense of confidence in me. My sales person was well informed and seemed to have an extensive history in the car business which in turn made me confident I was doing business with the right people. THANKS DCH TOYOTA!

Lmoorjani

Jan 1, 2010

I got a great deal and very good customer service when I got a new Venza. They made me feel comfortable and also gave me a good price. Did not have to haggle or break my head to get my point across. they were very reasonable to work with.Sunil and Bahrat(BB) were very helpfulThey are highly recommended.Lalit Moorjani

raymondpinto

Dec 12, 2009

Excellent and friendly service.Nice dealership.I would go back to Mr. Davis.Nice selection of cars.The Financial section is great,too.This is Not a high pressure,hard sell dealership.Maintenance section is also very good.location is easily accessible.

kishore

Nov 30, 2009

when we visited your place we were greeted friendly. there was wait but it was due to cash for clunker rush. sales person was friendly...also your location is very convenient to us. there was long wait for loan approval finally we have to come next day to sign papers. but it was nice of you people to give me delivery of the vehicle. we were supposed to get e-mail for our first free service which we have not recd it as of today also sales person promised us that i will get 2-3 free oil change coupons by mail which was not recd as of today.

magraulau

Nov 16, 2009

Best combination to deal with. email and telephone conversation w/ Dhavel was as pleasant as it could be. price was already set before visit to dealer. Once in the dealership I spoke w/ Ronnie and Luis and then test drove the vehicle. (2010 camry). rides like a dream. did the paperwork and i had my new camry. i would recommend these people in a heartbeat to anyone.

rpravi

Nov 16, 2009

Bharat Narang and Lewis were very helpful. The overall experiance were very good. The only other thing was the people should allocate more time with customers.The price was good ,but think it can be better.

Lake_Mohonk

Oct 7, 2009

After an Alumni event, Leon Lee immediately gave me a followed up in the 2nd day, also let Jason Cohen to find and hold an exact model/trim we were looking for: 10 Sienna LE AWD silver color. This latest addition will be our familys 8th vehicle purchased from Toyota (1 Tercel, 2 Corolla, 3 Camry, and 1 Lexus) for us and our parents during the last 20 years. We are loyal customer. Since we used Morristown Toyota as regular service for its approximate, we also bought a Camry from Crystal Automall, we decided to give them a fair look as well. In the end, we were convinced that we would have the best experience in DCH North Brunswick. Herere the reasons1. Diversified and hard working team; late into Saturday night (even they supposed to close at7 PM on Saturday), people are still working in cubic, on the contrary to the other dealers we visited.) 2. Friendly and ultra competitive price; which I enjoyed to deal with, we think any transaction should be a win-win experience. We also trade in one of our Camry. We have sale to private party, and also donated to Children Cancer Society. This is the 1st time we did "trade-in", and no hassel. 3. Care for the details.

srinidh

Sep 30, 2009

It has been a great experience starting from the quote through the Financing and picking up a vehicle.Sent a Competetive quote along with VIN.No hassle, No pressure by the sales team.Beat the financing rate with credit union.Friendly staff/great customer service.

marilynpisano

Sep 29, 2009

DCH Brunswick Toyota has raised the bar for car dealerships everywhere! I have purchased many cars over the years and never have I experienced the level of professionalism, courtesy, honesty and integrity as I did from every single staff member at this dealership. Previous to this experience, buying a car was an ordeal which I dreaded! I did my research and I knew that I was getting the best deal without the aggravation, haggling, and all the other nonsense that typically goes along with buying a new car. I was able to test drive both the Camry and Corolla and was highly impressed with the staff's knowledge of their product and their input on helping me choose the car that best suited my needs. The delivery process was quick and seamless as well and even the finance man did not try to pressure me into buying all those ridiculous add-ons! I love my new Camry and I intend to be a repeat customer for many years to come. DCH Brunswick Toyota is a class act and I will recommend them to anyone without hesitation. Sincerely,Marilyn Pisano

akathuria

Sep 19, 2009

Overall very good service, no hard push which is surprising and refreshing from most of other dealers. Also offered a portable GPS which was a plus as well.Also had visitied the Toyota dealership in Morristown and had the worst sales experience - intersting to see two contrasting dealerships within half hour of our house.

Alujik7

Sep 16, 2009

Answered all questions in a professional and slow courteous manner. Test drove as long as I wanted. Was fair on my trade in and just an overall great experience. Bought many new cars before but first from this dealer and would definitely go back again. I might add that I bought car out right and did not have to deal with finance dept, but the little time I spent with the person called Barry I found him to be highly professional and courteos as well. sincerely, Randall Kijula

Emily Kaller

Sep 16, 2009

I thought that the individuals at the dealership were helpful and attentive and were straight forward in their dealings with me. I would have liked the price to be slightly lower, however, the cash for clunkers program followed by the year end clearance caused there to be a shortage of vehicles available. In fact, there were only a few Camry's and Rav4's left on the lot and this seemed to be the norm for dealers in the area. Even though it was somewhat of a seller's market at the time that I purchased my vehicle, I was treated fairly and honestly and I appreciate that. I would recommend this dealer.

RosemarieK

Sep 16, 2009

I recently purchased a Camry XLE at DCH Brunswick Toyota. As soon as I entered the dealership, I was greeted by Basith Abdul. After describing the car I was interested in, he offered to have me test drive it and visit the awesome service center, where he introduced me to the service manager, who was also very friendly and welcoming. I explained to Basith that I was also looking at other cars and wasn't ready to make a decision to buy just yet. He was very pleasant and accomodating and did not use any high pressure sales tactics to change my mind, which I sincerely appreciated. The following day I test drove the car again and decided to purchase it. Besides Basith, I also spoke to Luis Mejia concerning the price. I went home to review and compare the offer to quotes I received on the internet. I returned to the dealership later that day to buy the car and feel confident that I got the best deal. I feel that both Basith and Luis were straightforward and honest. It was a pleasure to work with them.I have since received a thank you note from Basith and am very happy to be part of the "DCH Brunswick Toyota family". I am thrilled with my new car and enjoy driving it tremendously.

ohana12

Sep 9, 2009

It was an awesome experience at this Toyota dealer. I had fun looking at new cars that could've been my match, but I found the right one for me. It was a Toyota Matrix. The people here were really friendly. The moment I set foot at the entrance everyone was so kind and polite. They greeted me and right away attended me. Needless to say, customer service was excellent as well as their friendliness. The price for the car was a lot but with the cash for clunkers it helped to reduce that. Even at this reduction they gave me more options on how I could pay less.

sam J. kee

Sep 8, 2009

Very Happy with Toyota vehicle price. The whole vehicle process from test drive, to the facility repair tour to the purchase price was done very well. I would purchase my all my Toyota vehicles from DCH Toyota in the future and highly recommend this dealership to my friends and family. I was in the market for my new toyota for 3 months and shopped with over 5 other dealerships but DCH Toyota was willing to work with me on the price and was very happy with the vehicle selection inventory and options.

jlsalzman

Sep 6, 2009

Henry was great with everything. The only problem I encountered was after I purchased the vehicle. I had to come in the next day again to finish signing some papers and I got stuck waiting for an hour and a half to spend five minutes signing papers. Other than that I got the help I needed and I love my vehicle!

Pankti

Sep 2, 2009

Hi AllI will highly recommend all of you to go to DCH New Brunswick Toyota.Customer Service was excellent and the price was the best that i can get. My overall experience was good.I recommend all to meet Ronnie, who was my sales person. Its nice to deal with him.

twoneill

Sep 1, 2009

Very pleased with the dealership. I met Phil Drayton in the lot while I was looking for a 2010 Camry. The one I wanted unfortunately was already sold. Phil went the extra distance to find an incoming car, maintain my trust, and negotiate a great deal!I hold high regards for Phil and will most certainly recommend Phil and DCH Brunswick Toyota to others. Thank You.

Btreyger

Aug 28, 2009

Great experience at this dealership. Knowledgeable, attentive and accommodating staff. They are doing everything to ensure that costumer is happy and not only will come back to them, but will also recommend it to others. And I will definitely do that. DCH Brunswick Toyota is my dealer from now on. Special thanks to Duval Patel, Ronnie Lara, and Luis Mejia.

nishu723

Aug 27, 2009

Nirav provided excellent customer service and persistently followed up on any concerns we had. He was very informative about the services offered and the choices we had in making our purchase. He was very approachable and friendly and assisted us throughout our purchase. We enjoyed our experience with both Nirav and DCH and we would highly recommend both Nirav and DCH to our family and friends. Thank you.

kogutr

Aug 26, 2009

My wife and I had a great experience working with Jason Cohen and Basith Abdul. These gentelmen made the whole car purchasing experience pleasant, painfree and rapid.Jason is an absolute star. He exceeded all of my expectations. From initial contact to keeping me appraised of progress to closing the deal with the help of Basith, Jason came through on each front.I'm thrilled with our 2010 Prius and thanks to the world class service I recieved from Jason and Basith, I will continue to do business with DCH Brunswick Toyota.

cmatejek

Aug 17, 2009

Basith Abdul was our sales representative and made us feel very comfortable immediately upon greeting us. This was important to me as I wanted to feel a kind of rapport that would give me the best confidence in a major purchase like this. Basith was knowledgeable about the car I wanted to get, (Corolla), and explained all of the difference between the various models of Corolla. He offered to allow us a test drive which was important to me to be certain that the car would be one that I could handle and feel good about. When the time came to pick an individual model, Basith quickly showed us the various models on the lot, explained clearly the difference between the models to help us decide which one was right for us. The overriding influence in our decision to purchase now was the helpfulness and honesty that Basith showed us as we examined all of the options available to us in our purchase. It was such a comfort to have all of our questions clearly answered. It went a long way to helping us decide to purchase the new car from DCH Toyota. With the help that Basith gave us, we know we did the right thing.

pooja_laddha

Aug 17, 2009

Let me start by saying it was a very good exp buying a new car at DCH Brunswick Toyota. There were times when I did feel, they should be little more relax, giving extra time to talk and not push to complete the sale deal. The online research did help me go there prepared. Cause of the busy time and lot of customers I did feel people were running short of time and although they were willing to help you, they looked rushed. Apart from that, they did offer good price and trade in was easy. As a first time buyer we might not have cracked a best deal but we are happy with what we have got. And we are surely enjoying the new car.