Used Cars for Sale at DCH Toyota of Oxnard in Oxnard, CA

Ventura old car

Aug 28, 2016

Raymond Martin is excellent at his job. He is willing to listen to customer, provides good options for repairs and always has a smile. I feel like I am getting good advice from a trusted friend about my 2006 toyota.

Cathy B

Jun 19, 2016

I initially went to DCH Toyoya of Oxnard to pick up my good friend who was having her car serviced. I had been researching Siennas through the COSTCO Auto program and had previously contacted Dan Rolag, the COSTCO Auto Program Contact. While at the dealership I met Johnny Mikhail. Now I have had some horrific experiences in the past with car salesmen so needless to say, I was apprehensive. In a matter of minutes, Johnny put me at ease. Johnny thoroughly demonstrated all the features on the Sienna and arranged for us to test drive it. Johnny was very knowledgable, professional and personable. What impacted me the most was how genuine he was. I knew I could trust him to honor his word. Johnny went out of his way to help me resolve some transportation issues. He even gave me his personal cell phone if I had any questions or ever needed a ride to work from Service. I have never met a salesperson I would recommend till Johnny. If you are ever in the market for a Toyota, go to DCH Toyota of Oxnard and ask for Johnny Mikhail. I guarantee you will have the best service experience ever! I not only have a new Sienna but I made a friend for life. Thanks, Johnny!

SD2011Yaris

May 26, 2016

Bryan was outstanding in the Service Department. Accurate time estimate and understood exactly what I wanted done on my vehicle. Updated via cell phone as to progress and provided me a "no pressure" estimate of services to consider on my next visit.

abdickson38

May 16, 2016

I bought a hard to find used BMW from DCH Toyota of Oxnard and most of the deal was done with Lee Jaitt who was a pleasure to work with. I few days after purchase I discovered a potentially expensive issue with the car that would have been tough to find by their shop during inspection. A less reputable dealership could have made things very difficult for me. Lee and the used car manager chose to take care of the issue and earn my future referrals and business by making it easy and remedying the problem.

Kelly Scoles

May 12, 2016

Thanks to Paul and financial office for efficient renegotiation for lease/sale. Jazmin, as always, was great. Marvin was so knowledgeable and thorough on future repairs. What a great team! I will be back.

toyotadriver

May 9, 2016

I've been coming to the service department of DCH Toyota of Oxnard for years and have always received excellent service from them. Most recently I had 2007 Camry needed an axle boot and a sway bar and Jazmin was my service rep. She was very helpful and addressed my concerns about the type of work that needed to be done and how much it was going to cost. What I also appreciated is that she called when she said she would, plus followed up and called me back again when I had an additional question. When I had another problem with my car the next day - which turned out to be unrelated to the original problem, Jazmin was concerned and very sincere in her desire to help me. I would definitely recommend DCH Toyota of Oxnard's service department and Jazmin in particular.

Rdavidson

Apr 21, 2016

I purchased a new Tacoma TRD Sport from DCH yesterday. Their Sales Professional, Steve, handled my purchase from the initial contact to the delivery of the vehicle. The total purchase was handled over the phone very quickly and professionally. Steve personally delivered the vehicle to me after hours and at quite a distance from the Dealership. I have purchased many vehicles and this was the smoothest purchase I have ever made. I would highly recommend DCH Toyota and especially Steve Mortenson.

JVelasco

Apr 6, 2016

Over all a bad experience with the sales department. I set up an appointment with the sales department to look at a car. I got an email confirmation about the car with the specs of the vehicle. We drove up 2 hours to the dealership because he said that everything was ready to go. We were almost to the dealership (10 minutes away) when we received a text message, not a phone call, telling us that the truck wasn't even at the dealership. I was told the truck wasn't even for sale. My wife and I then turned around and drove back home. When we arrived to our house, 2 hours away, the salesman called us to tell us he had another truck available. He gave us information that sounded like a great deal so we proceeded to make the trip again. When we arrived to the dealership we were told something different from what the salesman had told us. He didn't clarify certain things over the phone since he was trying to get us to the dealership again. To make this long story short, the salesman had to get his supervisor and then he disappeared. We spoke to his manager and when we were leaving, the salesman magically appeared as we were walking out. They didn't seem genuinely apologetic over us driving down there twice!

JRefMa

Apr 3, 2016

It was late afternoon and they were wrapping up to close but they decided to help me.

JodyJoneMusic

Apr 3, 2016

Arrived on a Sunday afternoon with an over the phone quote for my new 2016 Tundra 4x4. Walked in got the exact deal I asked for. In and out easy! Steven Mortenson handled my sale like a pro, didn't have to do any back and forth. I'll be purchasing my new Avalon here as well! Highly recommended!

Jack U

Mar 13, 2016

On March 11, 2016 I visited DCH Toyota of Oxnard after receiving a very competitive online quote from Christian Ayala on a Toyota Highlander Limited Edition. I was met in the outside area by salesman Anthony Tello who agreed to show me the vehicle Mr. Ayala had mentioned. When entering the showroom I noticed a Highlander on the floor which was a very rare red color that other dealerships did not have. Though this vehicle was not the exact one I was looking for, I decided that it was the vehicle for me. Mr. Tello did an excellent job of representing my offer on the vehicle and expedited the buying process by answering all of my questions about the model that caught my eye. Mr Tello also answered all questions that I had about this vehicle. My experience with Deborah in the Finance Department was also very expertly and pleasantly completed in a reasonable amount of time. As in the previous two visits to this dealership where I purchased two Avalons (2000 and 2008), my purchase experience at DCH was not drawn out and resulted in my complete satisfaction with the process. I highly recommend this dealership to prospective buyers.

nancy7

Mar 13, 2016

Excellent service, our service manager Raymond followed the car all the way to pick up.Yes, we would recommend 5 stars. The car is running wonderful and we feel safe for my 23 yr old to drive the car again.Thank you

Vilik2003

Jan 24, 2016

Thank you to Oscar for good castomer service and great deal. I will recommend this guy for my friends to make a good deal for get new Toyota from Dsh Toyota in Oxnard.

sedona Jan

Dec 31, 2015

My wife was just looking.for a new carTalked to Oscar and Wow. Drove home in a new Highlander.She loves it! Best car buying experience in in 30 years of car purchasing. Thanks Oscar.

BrianR

Dec 31, 2015

Got a Prius for my wife. Could not have been happier with the ease of the transaction. Al was great and delivered the car as promised. Very satisfied customer.

Frost Family

Dec 11, 2015

We've been having our vehicle serviced at DCH Toyota for over 13 years and I can say this is the best Toyota dealership to service a vehicle. All work is excellent and the customer is exceptionally taken care of. My recent experience required me to have my vehicle towed to another Toyota dealership due to location of the breakdown. When informed of the work needed,i was worried. I called Bob Cobos who said anyway you can get the vehicle here - WE will take care of you. I did just that and he exceeded all expectations - my vehicle was fixed and I know they stand behind their workmanship - If ever you need a repair on your car, do not hesitate to go to DCH Toyota of Oxnard. The BEST!

BarbaraWalsh007

Dec 8, 2015

Alyssa was very professional, courteous, and helpful. Toyota resolved all of my issues promptly while providing exceptional customer service, I'm extremely satisfied with how timely, and accommodating Toyota and Alyssa was. Two thumbs up.

DEEDEEC

Oct 31, 2015

Lee Jaitt did a great job of providing the best options for us! He was informative and professional, exceptional customer service! We had been to several dealerships and were so pleased with our experience with Lee at DCH Toyota of Oxnard!

Nancy Rav4

Oct 14, 2015

I came in with a $69 coupon for service and was informed by Raymond that I only needed a 5,000 service for $29, as they had done and recorded all of my Rav4 services to date. My service was turned over to Jasmin. A short time later she called me over to say that a technician had accidentally broken my right rear tire sensor and they had to get a replacement from Los Angeles, and the company would loan me a car free of charge until the part came in later that day. She walked me over and I checked out the loaner from Yesenia who was friendly, courteous and expedient. True to her word, Jasmin called me about 4:30 and said my car was ready. Jasmin was extremely helpful, knowledgeable and courteous...I thanked her for her honesty and the technician for owning up to the accidentally broken sensor and having DCH Toyota take care of everything...for $29.95.

Roz Simon

Sep 16, 2015

I had the shuttle take me home because I didn't want to wait there 11/2 hours. Had I known that they would be done with my car in 1 hour, I would have waited. The agent told me my tires were a little low and that if I drove my car every day, that would help the tires to keep their air. That's all!!

Azcarguy

Sep 13, 2015

Art helped me out when I brought my Toyota in for maintenance. He was extremely helpful and made me feel right at home. This was my BEST experience at any Toyota dealership. I will definitely be returning and hopefully art can help me out again

jaypatel

Sep 10, 2015

I had Toyota vehicles for over 30 years and most of them were purchased from this dealership. My good friend Bob Cobos always finds time to talk to me on phone as well as in person and provides excellent service each time. I am truly impressed with overall attentiveness to customer needs and taking pride in providing exceptional service.

hackwood

Sep 7, 2015

Via email and the web site, we selected the car we wanted. Checked the price via AAA, dealer bested the price. Drove down and out of the door with a new car in about an hour.Great service!Worked with Brad Pratt (online) and Timothy Lee. Both very good. Would buy from them again.

Mrktov

Sep 6, 2015

Great service on all ends. They worked with us and sold us what we wanted. Shane our salesman was the reason we stayed and sat through all the negotiations. Knowledgeable but still not robotic and super relatable. Easy going fella. Great employee you have Toyota.

Romaan

Aug 25, 2015

Kashif helped us all the way to make it a great experience buy TOYOTA CAMRY from DCH Toyota of Oxnard .I will recomend this dealership to my family and friends.

juanboy

Aug 23, 2015

Bryan Amelio is a good guy..he explain me everything about what to do on my 2015 toyota sienna..i will recomend this dealership to my friends.

cwvta

Aug 20, 2015

Service 8/2015: Alex helped me. Great experience. I did some work while waiting and the vehicle was ready sooner than promised. Every encounter with service has been positive so far! Sales 8/2014: Some misunderstandings (mostly on my part) got worked out after purchase. Sales team is responsive, engaged, and does their best to make a positive for the customer. Paul Panz is very approachable and easy to work with if you do not want a pushy sales person. Finance 8/2014: I don't remember who I worked with but they were patient and flexible!

Kokopelli

Aug 18, 2015

Jasmin Lawson does a great job of keeping the customer informed of the progress of the service being done. She came o me to let me know that it was time for the brake fluid to be changed and how the rest was going. She has a very good personality for doing the service department honorable. She's waited on me in the past and I hope I'll have her caring for me in the future. DCH does a very good job of keeping my car in great condition. She recognizes my car and takes very good care of me and sees that my car is well taken care of. Thanks to DCH, the best service I've had from a dealer in about 60 years. One can not ask for a better service department.

AR

Aug 12, 2015

wish all car dealerships were like this one. Have used them for almost 10 years and 2 cars, always excellent service.

Javier Lopez

Aug 7, 2015

Thanks Emilio you made is feel like we were dealing with family because of the great service that you provided us with during the time we were trying to buy a car. Thank you again Emilio for the great service and for being so friendly.

CBCGuy

Aug 5, 2015

I have a mature Toyota. I had been working with Raymond on this particular repair to prioritize other important repairs . I brought in my Toyota Sienna after making an appointment the day before. We discussed the removal and replacement of some damaged AC lines that ran to the rear evaporator. We also discussed the cost to re-charge the AC. The estimate given was very affordable and reasonable. I dropped off the car early morning and the car was complete by 3:00 pm. The cost was exactly as Raymond had promised, no surprises. My experience was great, complete and my car now has AC. Excellent service customer support. David H

pat1

Jul 26, 2015

The transaction was easy and straightforward from start to finish. I felt respected and heard when we discussed what I was looking for in both the vehicle and the financing. Before I drove off with my new car, Mr. Lee took time to show me how everything worked within the car and answered all of my questions. This was the first time that buying a car was not difficult or frustrating.

Wing

Jul 14, 2015

My service representative, Alex Chu did an excellent job of managing my expectations of servicing my Prius. The process was in and out & the car was even ready before the expected time of completion. I am impressed with the overall attentiveness to customer needs. Keep up the good work. Wing

halleysg

Jul 13, 2015

We got exactly what we were looking for at a great price through Dan Rollag. The experience was professional from beginning to end. There was no pressure, no hard sell from Dan. It was all about what we were looking for and seeing us satisfied and happy with our new vehicle. After the purchase was concluded Dan spent an hour and a half familiarizing us with the audio, bluetooth pairing of our phones, navigation system and the basics of operating a hybrid. We feel that he went above and beyond throughout the purchase process.

HappyPriusOwner

Jul 9, 2015

We bought our Toyota at this dealership in 2013 and have completed all our every 5,000 mile maintenance services there. We've always had smooth, efficient, and successsful, experiences with their service department, and no problems following service. Their service personnel have consistently been helpful, friendly, and courteous.

Happy

Jul 7, 2015

Went in for some suggested repairs. My service advisor, Alex, was very honest about what the priority repairs were. Glad he took the time to discuss my priority repairs for the well-being of my car and my pocketbook.

Marilyn R.

Jul 7, 2015

The Service Tech Byran Amelio was pleasant and courteous, he explained what was to be done, and answered all my questions. I consider him an excellant tech and would recommend him to anyone.

Tom and Elsa

Jul 4, 2015

I want to thank Ed and Donald for their excellent service and help in buying a 2015 Avalon Hybrid. And thanks for sticking to an excellent price. I will definately recommend y'all to my friends!

Michelle

Jun 26, 2015

I've been coming to Toyota of Oxnard for years and always recieve good service from them. This time our service tech. was Simon. He was very helpful and friendly. He took the time to explain what needed to be done to my car and I really appreciated that.

Eric

Jun 24, 2015

The representative from your company was worried he may have been harassing me by calling me twice a day to go over what was happening. I am well pleased with his consistent effort to keep me in the loop. It's good to have some one like Alex who looks at the issue to consider he may be calling a customer too much, but he called me the exact right amount.Of course your facility did not have all the parts in stock, let's face it, these were specialty parts. Alex calling me to inform me of what was happening kept me from feeling I was forgotten or swept under the rug. Your guys did Great!On a scale of 1 to 10 I rate Alex with a 10.

Harry

Jun 19, 2015

Alex was courteous and professional. Service was performed in a satisfactory and timely manner.

TundraLB

Jun 18, 2015

I have been buying and servicing my vehicles at this dealership for many years. It's been a good experience. All associates are nice and helpful people. I highly recommend it.

Tom Fanslow

Jun 15, 2015

We have been searching for a replacement vehicle for the last 6 months. We have found a few possibilities, but in at least 2 instances we were treated extremely poorly by overly zealous sales staff who refused to answer questions directly and assumed we were as stupid as they were. Then we saw a vehicle on the DCH Toyota of Oxnard website together with a video of the vehicle. We called and went over. The salesman, Tim Lee, was like a ray of sunshine compared to what we had previously encountered. He and the financial department are to be commended for their customer service and excellent demeanor.

Elisa

Jun 8, 2015

Let me start by saying thank you. I have a Toyota Camary 2014. got it yesterday 06/04/15I will be honest and tell you why I'm giving you only 3 stars* the first star is to Edgar Cordova salesman . when I spoke to him over the phone, I told him the I was tired and did not want to spend hours and hours waiting for a lame offer. he then said to me. Elisa I would have number for you in 45 minutes..... well he did. then when I negotiate w/ them they did give me the payments I was looking for.*the second. star is because after I shop around and was tired they did give me the best APR. me and my son have bad credit so it was nice to see a low apr.. *3rd star is because you took my car the I still own $7200. and give me $4000.00 that make me happy. to me it was fair and nice of you.now the reason you did not get 5 stars is.1. I did not like the way Edgar took the paper work when I told him I was going to think about it over night. feel rude, and did not like the aggressive way. you talk to me when I told you to do a discount. I did not like it at all. * i did not like the car was on empty on the gas when I stay there till 9pm. most dealers have there car w/ gas or give the costumer a voucher.. 2. I did not like the way your financial Manager talk to me, Mr. Santander when I ask you what the $399.00 was for? you keep telling me the it was in the price the Edgar give me.. when I talk to Edgar he toll me all was going to be explain by you.you never toll me it was for and extra warranty the is optional to buy... you avoid my question. I did not like that. you need to be honest and answer your costumers questions and concerns. also did not like the way you make it sound the my car service was going to be free when in reality I'm paying $760.00 for it. I did notice it, but I took it because at the end, is a good deal. now I have post on Yelp like you guys ask me. but I will also talk to my co-workers when they ask me where did I buy my car ( really nice car by the way) I will let them know what my experience was . ( is only 1500 employees)and I will also post it on my FB to my 3000 +friends.

Intergalactic

May 26, 2015

After looking for the Rav4 I wanted, I found it 90 miles away from my house. After communicating with Bradley Pratt over the phone, we scheduled an appointment, and I drove up to meet him. He was waiting for me with a smile and a good word. The whole process was easy and at no point did I feel like the dealership or Bradley was trying to pull one over on me or pressure me into a sale. He was knowledgeable and had honest answers to all of my questions. My experience with the finance department was the same. Easy and thorough. I drove away happy. I will be back to DCH Toyota of Oxnard next time I am in the market for a vehicle.

Dan

May 18, 2015

Eddie and Ricky really took care of us and were very informative and professional. We would highly recommend DCH Toyota of Oxnard for anyone to get a great price (internet is awesome!!), a fair price, and a wonderful experience.

Maryann Atar

May 15, 2015

Took me in right away! Bob was friendly and took care of everything I listed that I needed looked at. Also let me know I was due for my 20k check up andy was so sweet to my two little girls gave them teddy bear and a monkey stuff animals! My girls also loved the free yummy cookies! As always they went above and beyond service taking care of everything! When done he had all the paperwork organized for me to look thru and so later I could read everything so I know what I need to do to take car of my Van. I drive from Agoura out here to Oxnard passing two other Toyota dealers just to come here because I love the customer service. They have a clean comfortable sitting area a big screen tv or couches in another quite area to just relax and get caught up. I don't "feel" the pain of waiting at a car lot for my car to be worked on here. I recommend this place by far! After all I have bought two cars here and been coming for all servicing for the last 15 years!

Happycamper

May 12, 2015

May 11th we brought our 2015 Highlander in for it's 10,000 miles check up. Jasmin Lawson was very helpful and friendly. We were so surprised at such a short wait. Thank you for taking care of our car. We really love our new Highlander.

Marc M.

May 4, 2015

What a great buying experience, thanks to Dean and the gang at Toyota of Oxnard. There was only one misplaced item in the list of purchases, but it was quickly fixed.

kayden2014

May 4, 2015

Alex thank you for helping us. We appreciate your expertise. You made our experience comfortable. What a great value. We will refer our friends for sure!

Satisfied Seniors -P&D

Apr 27, 2015

For many, many years now, being Toyota owners, we have made Chris Case our front-line contact. From the beginning, we have trusted and relied on him for guidance and assistance with the care / maintenance of our vehicles. We are seniors with high standards / expectations and our experiences with Chris Case's involvement have been the key reason for our continued P and D PikeAgoura Hills, CA

Jay4Runner

Apr 23, 2015

Upon my arrival at the dealership, I was promptly greeted, my service order was pulled up and their computer, and I was told when the work would be completed. As I was going back to the dealer at the scheduled time, they called to tell me the car was ready for pickup with a car wash. Most important, the work they did has made the car run better than ever.

Bonnie Kostenbauer

Apr 14, 2015

I was on time for my appointment and the service of the car was completed within a couple hours. I was satisfied with the service and the service agent, Raymond.

LLB

Apr 13, 2015

Jasmin was so helpful and understanding. We had to have our car done by a certain time and it was. She made it happen. Thank you Jasmin for all your help.

Larnoe

Apr 13, 2015

Again, Raymond Martin has been very helpful in prioritizing type of service needed. I forgot what services were done with my car but Raymond pulled the records and calculated the types of service I may need. Raymond was able to get me the best deal for the services...great job Raymond!

Lynda

Mar 24, 2015

Damien was more than polite and efficient! He made me feel valued and even came over the next day, when I brought in my son's truck, to make sure everything was alright with my vehicle. To remember a customer's name out of all those passing through the shop was exceptional. Thank you, Damien, for your care and attention!

Master East

Mar 23, 2015

I give an unreserved "A+" to our salesperson Dan Rollag. He listened to what I wanted in a Tacoma Prerunner, researched, and obtained the exact right truck. He was kind, courteous, followed-up and did what he said he would do in every way. Finding a knowledgeable, pleasant man of integrity can be a rarity in some professions. So for those who might read this review, to meet and work with Dan has been the best experience of the 7 cars I have purchased over many years. I recommend you meet and work with Dan if you are considering any Toyota purchase. He is an asset to the dealership, but more important, he treats the customer with honesty and respect to earn our business. You will be glad to know Dan if you are in the market for a Toyota for sure.

Joel Tividad

Mar 18, 2015

Customer oriented staff! Highly recommended...rated five stars..owned many vehicle experienced many dealership not even found one like the dch of Oxnard of their great service and friendly advices to return as one satiesfied customer

Prius Me

Mar 12, 2015

5 star treatment and service across the board. The easiest car lease experience I have ever had. Brad was phenomenal and so was everyone that helped at the DCH family.

hnharris

Mar 7, 2015

Raymond was friendly and helpful and got me the best deal for the services my Prius needed. He gave me an estimate on how long it would be before my car was ready and he was right on, despite it being a busy Saturday. Plus he helped me move my stuff from my rental into my car, like a gentleman! Thank you!

Linda R.

Feb 27, 2015

Bob Cobos is the reason we take our cars to this dealership. Bob is not only knowledgeable but also cares about us as people and our needs. He is fair and compassionate. We trust our cars to him completely.

Patricia

Feb 24, 2015

I brought my car in for routine maintenance, and walked out having leased a new Prius. I had been thinking about trading my old Prius so, while waiting, met with Jonathan R. to get an idea of trade-in value, payments, etc. He was very personable, easy to talk to and provided excellent customer service. So much so, that I walked out with a new car that he was able to help work for me financially. I'd like to add that Raymond in the Service Dept was also very helpful to me.

brenmallari

Feb 22, 2015

What can I say.. Dan Rollag made my purchase the best experience in car buying. Can't ask for anything more. Explained the ins and outs of the truck thoroughly. Thank you Dan for meeting me on a Sunday.

VApodaca

Feb 19, 2015

I recently visited DCH Toyota of Oxnard to have my vehicle serviced, and had a great experience. In fact since I purchased my vehicle in 2013 I had had nothing but good experiences there. Everyone is very friendly and attentive. I would say the service dept ranks high in customer service. I had a gentleman named Charles help with service on my vehicle, and had another gentleman named Alex take me to check out some vehicles I was interested in. Both were very nice and very helpful. The only reason I didnt give 5 stars is because a simple service appt takes about 1-1/2 hours or more which can be a drag. But waiting area is comfy just make sure you bring things to keep you occupied. Overall DCH Toyota is great! Keep Up the Great Work Guys!

Rene

Feb 16, 2015

My special Thanks to Simon Petralba. He explain to me in detail the recommended type of service needed to my truck and what was done, base on automobile status report. He is very knowledgeable, courteous and friendly. Thank you, see you soon. RENE

Dinesh

Feb 15, 2015

We had a very pleasant experience when visiting the DCH Oxnard to decide on option of whether to lease another vehicle. I found Alex Chu and Jose Leon To be very helpful, courteous and friendly. They explained all the options and understood our budget constraints. We were happy with the vehicle we ended up leasing. Many thanks to the manager Oscar for his efforts in arranging a good deal on our new lease.

Juan Madrigal

Feb 9, 2015

My experience at DCH Toyota of Oxnard was very good. I met with Jose and Christian and they were most helpful in negotiating a fair deal both for my trade-in and new vehicle. I purchased my 2015 Tacoma that same afternoon and I left feeling satisfied and not like I was taken advantage.

Susie

Feb 5, 2015

didn't wait for more than a minute for Simon to come out and assist me for my scheduled visit for over 30K mile check up. Documents signed so they can start to work on my car. Got a shuttle service back and forth from the dealership to my office. They fixed the problem and I got the car back in real good shape

JJannone

Feb 1, 2015

We were greeted by Stephen Corona before entering the building. He asked if he could help us in a very polite, friendly and professional manner. He explained what would be taking place for our 10,000 mile maintenance and how long the wait would be. The entire service department was wonderful as well. I asked for additional items to be taken care of on a very busy Saturday. We expected to return the vehicle on another date as we did not have additional time to wait. The service department completed all the additional items as well as what our appointment was for. Thank you DCH Toyota of Oxnard for hiring quality employees in your service department. We will see you for our next scheduled maintenance.

SueKory

Jan 15, 2015

Jazmin and DCH toyota are the best! Jazim is courteous , professional, and honest. She is very efficient in getting you in and out. Time is such a valuble commodity and she does not waste any. I high recommend Jazine ande DCH!

Michael Leon

Jan 11, 2015

We went in pretty specific with what we wanted and Ron was able to get us there eventually.. Recommended for sales and financing service. MichaelOjai, CA

Betty Boo

Jan 10, 2015

Excellent customer service. The service technician was very informative and privised a detailed report of the findings on my vehicle. Free coffee, team and cookies to enjoy while you wait. They even offered shuttle service, but I preferred to wait. Overall, great! I will definitely return for my vehicle service again.

Larnoe

Jan 4, 2015

Raymond Martin has been very helpful in prioritizing type of service needed. No pressure at all. He checked the records and calculated if the type of service is importantly needed or it can wait until the next visit.

redbrickart

Dec 30, 2014

Eddie Wehmeyer was wonderful and he made my car buying adventure, which I have always previously found to be a very irritating experience, into a fun and actually enjoyable one.He took extra time with me and he thoroughly explained the pricing options and he helped me select the vehicle that was right for my needs, not the vehicle that he wanted to sell like most dealers do. Eddie also spent extra time with me explaining all the features of my new car and he made sure I was completely comfortable with my new Prius before I took it home even though it was after closing on Sunday night. The sales manager also was great and he also took time to go over the pricing options with me and I really appreciated his assistance. My daughter was with me and we both will recommend Eddie and DCH Toyota to our friends.

ralvero43

Dec 29, 2014

I bought a 2015 Toyota Tacoma Prerunner and reached a deal with my salesperson in minimal time. After that, the final paperwork process went smoothly in finance. I would definitely recommend this dealership. No pressure and a pleasure. I will also use this dealership to service my new truck.

VTRSPLace

Dec 29, 2014

Had a fabulous experience at DCH Toyota of Oxnard! My Mother is retired an on a fixed income and needed a reliable car within her budget. Edgar Cordova was very helpful and kind guiding my mom through her very first purchase of a new vehicle. Thank you so very much Edgar for helping my Mom purchase her new 2015 Corolla. Vincent Ramirez

khaihuyn

Dec 16, 2014

I was greeted by David Good. I told him the situation with my car and my budget situation. He addressed all my issues and was knowledgeable about the questions I had regarding my 2010 Tundra. I live in Los Angeles, but drive back to Oxnard for 2 things: 1) Visit my parents and 2) Get my car serviced at Oxnard Toyota. The people at Oxnard DCH Service are just more friendly and knowledgeable than their counterparts in LA. I always have a good experience with DCH and David went beyond the great customer service I usually get, so I had to write a review. Appreciate the help from David and the staff as well.

Belinda Doleman

Dec 14, 2014

Ramon was most helpful, even found coupons to lower cost of repairs. He always goes the extra mile to assist customers. Very professional and listens to customer concerns. Would recommend this service department to all.

miklangelo

Dec 13, 2014

Eddie Wehmeyer and I "chatted" via email prior to my visit, so he know what I wanted. He knows his cars and he loves the electronics in the car. I was out of there in less than two hours. I lease cars every three years, and continue to return to DCH Toyota of Oxnard.

Omar Benamor

Dec 4, 2014

Ask for jasmine!!! I've had a Toyota my whole life and I have been to numerous locations including this one before. However, Jasmine's customer service was just fantastic. She was honest, quick and very helpful. Easily the best sales associate at this location.

kody.lincecum

Nov 27, 2014

I bought a 2015 Toyota tacoma the dealership was great Luis Martinez helped me look at the trucks and he was extremly helpful I would recommend them highly

deangirl1986

Nov 20, 2014

I bought a used 2011 toyota rav4 in August 2014.. About a month ago my battery went dead and had to purchase a new one. They told to send the invoice to my money back and it's been 3 weeks and haven't received nothing. Yesterday my tire pressure from tires went on. Got my tires checked. Light still on. Will not recommended anyone to this place!

Steph lujan

Nov 12, 2014

Stephen Corona was the best. He deceived everything in detail and made me feel at home. I wish I could have his service each time I return from now on, that's how amazing his is at his job. I will recommend anyone to come to DCH Toyota of Oxnard.

Lynette

Nov 8, 2014

Jazmin was so helpful and when my car wasn't ready at the end of the day, she and Ervin made it possible for me to use a 2015 Camry. I had to pick up 4 friends for a dinner that night and they all remarked how being driven in a nice, brand new car made the evening even more special.

Patrick and Willyn

Nov 6, 2014

Went to have our 2013 Sienna serviced and ended up also buying a 2014 Rav4. Quick easy and the numbers were good. Adam was there and he wasn't pushy, you know. We actually didn't feel like someone breathing down your kneck.

Rodrigo Gatmaitan

Nov 2, 2014

I've got an excellent service on my car Yaris and fix everything I asked.

LLRR

Oct 31, 2014

Was on the lot for several hours looking at used and new vehicles with out being pressured into a decision. I was helped by Alberto Barbosa and Luis Estrada. A Toyota was not first on my list, but I ultimately ended up driving home in a new Corolla S due in part to the great service provided by Alberto and Luis. I had visited many car dealerships (approximately 10) prior to visiting Toyota of Oxnard and they were the best salesmen I worked with. If your visit this location make sure you ask for one of these two young men!!

Brittani

Oct 30, 2014

I cannot say enough good things about my awesome buying experience with Dean Goldfarb at DCH Toyota of Oxnard. I had my 2 yr. old daughter with me, who has been battling with teething pain this week as her 2 yr. molars are coming in, and throughout the experience, Dean helped to keep my daughter distracted and happy while I filled out paperwork, read and signed documents, and then transferred belongings from my trade-in to my brand new Prius V. At one point, while I tried to make an important phone call to my husband to discuss the purchase, Dean took my daughter on a walk around the showroom so that I could talk to my husband. He fought to get me the lowest monthly payment possible, and maintained a very welcoming, relaxed and affable demeanor the entire time. Don't hesitate to ask for Dean Goldfarb when you go to DCH Toyota of Oxnard!

Camille

Oct 28, 2014

I went to Toyota to test drive a car as a I received the opportunity for a $100 Visa card. I test drove the 2015 Prius and had no intention of making a purchase. I had the pleasure of dealing with Luis Estrada who is not your typical salesperson. Had it not been for his caring and gentle approach I would have walked away with my gift card. He took the time to brainstorm the best scenario for me and did not pressure me in the least. I do not typically care to deal with salespeople, however I will surely refer other people to him and continue to do business with Luis in the future.

Aurora Cuellar

Oct 22, 2014

Received very good service! Eddie Houx assisted me from the time the I arrived for my appointment. My car was ready at the time it was promised to be ready,

ppatten

Oct 16, 2014

We stopped by to see if they had any 2014 Hybrid Avalons, and they only had one. But it turned out to be the right one for us. We were greeted by Jose Leon, and he listened to what we were looking for, and willing to pay. He worked with us and his Sales Dept to get a deal for us that we considered to be satisfactory. So we finished the deal, Jose helped me set up the phone and gave us a good orientation of all the stuff on the "loaded car". The other staff he introduced me to all made me feel welcomed to be one of their new customers.

Satisfied Customer

Oct 15, 2014

I've been taking my car to Toyota of Oxnard for its scheduled maintenance needs for over twenty years. Overall, my experience over that long period of time has been great without incident or reasons for concern (Thank you, Bob Cobos). Based on my positive experience and desire to upgrade to another Toyota, I figured I'd begin my search with the people that have served me well for so many years. Needless to say, my search ended here. Could I have found a better deal elsewhere? Maybe. With nerves of steel, trying patience and a lot of haggling, who knows? Anything's possible if that's the route one wants to take. Now, do I believe that I got a good deal? Yes, absolutely, and it was a good buying experience to boot. I left the dealer pleasantly satisfied and woke up the following morning without that dreaded feeling of buyer's remorse. Quite the opposite - it was a pleasure and the people at this establishment are deserving of my business. Many thanks to Luis Estrada and Christian for their help and high level of service. It's greatly appreciated.

Sherry

Oct 12, 2014

I can not say enough good things about Toyota of Oxnard. Their service is always top notch and will always take my suv there. I didn't buy my Rave4 there but because of their service when I buy a new car it will be here. Jasmine always takes that extra step to make sure everything every thing is taken care of in a professional yet personably manner, Her customer service is why I keep coming back.

gmptpp

Oct 7, 2014

Raymond was very courteous and knowledgable and answered all my questions that I had.He was quick and efficient in his job and I did not have to wait a long time.

clio907

Oct 3, 2014

I just leased my first car by myself -- feel like a real adult! -- and the people at DCH Toyota of Oxnard made the entire experience really wonderful. As you can imagine, it was a little daunting but they were very patient with me and worked with me to meet my financing needs and explained how everything worked. I really appreciated how they steered me in the best direction (no pun intended), helping me pick the best year and lease terms to meet my business needs. The day of Eddie, my dealer, even set up the Bluetooth for me which was fantastic. No reading the manual for me! Couldn't be happier with my purchase. Would definitely use them again!

cwvta

Aug 23, 2014

While it is ultimately my issue to 'know' the exact amount of a pay off for a trade-in, I had a misperception the dealership could find the exact payoff by contacting the company and would let me know if they did not have the exact figure before the final paperwork was drafted and during the purchase discussion. My perception was they were taking the car and the pay off. I was very clear with them I was not sure of the pay off amount. They never as part of the sale encouraged me to go get the exact amount before the deal could be final as this would have made it more transparent to me the amount was very much part of the deal. My bad. I am now saddled with an almost 600$ under estimate of the pay off amount and my vehicle 2009 Mini S for sale nearly 4000$ more than they gave me for it. Split the pay off underestimate amount? Nope. Buyers beware, know your pay off to the penny during a trade in or be prepared to write a check if you are wrongor way over estimate the amount owed.

Sid

Jul 27, 2014

Purchased a used 2013 Toyota Certified Scion XB. Was given only one Key Fob/Keyless Entry for the vehicle upon purchase of this vehicle. Was not informed of the one Key Fob issue prior to the purchase. The dealer now wants $250.00 for a Key Fob/Keyless Entry. I look at it the car should have come with two Key Fobs being a Toyota Certified car. If I would have been informed of this Key Fob issue I could have negotiated this into the purchase price of the vehicle. Wil have second thoughts before ever purchasing another vehicle from Oxnard Toyota or recommending them.

Paiute

Jul 2, 2014

I bought the truck new at DCH Toyota of Oxnard a year ago. The passenger seatbelt always had problems: couldn't get it to extend to be able to use it, most of the times (dozens) that I tried. When I had a passenger, this left me unable to drive, till I finally could shake the belt into usefulness.Bob Cobos has provided excellent customer service for the twenty years I've been having my vehicles serviced there. I explained my situation to him, and asked whether he could help. He had a conference with his management, and it was agreed they'd replace the seatbelt. That was done June 13, the 'belt has worked every time (many) I've tried it, and I m very pleased and very appreciative.

ssperlis

May 14, 2014

Jasmin has been the rep that I have dealt with several times with three different vehicles and has always provided outstanding service. She is outstanding in exlaining both the work to be done and then reviewing what has been done when the work is completed. Her friendliness and attention is like dealing with a member of the family and has helped in scheduling service and rental cars when necessary. She is a real "hand holder".

Steve S.

May 13, 2014

I've used DCH for service in the past and have been very pleased. Purchasing a new Tacoma TRD from DCH turned out to be the best buying experience I've had in 40 years of purchasing cars. My sales person, Troy, was knowledgeable, honest and easy to work with; no pressure and very helpful. Troy earned my loyalty, so DCH can count on my future business when it comes to purchasing Toyota products.

Hazlett86

May 13, 2014

I'm an old guy so I have been around the block a few times and purchased many new cars over the years. Dan Rollag was outstanding. He was clear, direct and always professional and positive. We communicated by email and he was forthright and honest. He made the purchase of a new car quite easy without all the hassles and double talk I have experienced with other sales people and dealers. He was head and shoulders above the other sales people I communicated with from various Toyota dealers.

Adrienne Nater

May 8, 2014

For many years I had avoided dealer/Service. No longer. Every aspect of the service at this agency is supurb; service agent David wonderful. I especially enjoyed my ride home with Manuel. A fine young man who is an excellent driver, personable who made the voyage to my home pleasant. Having a clean vehicle great.

Camille

May 6, 2014

Jasmine was extremely friendly and helpful. I have been going to this facility since buying my car in 2010 and have always had great service. Jasmine was very knowledgeable and made me feel at ease.

Pmowad

May 6, 2014

Bob consistently provides excellent customer service. He is very personable and always greets my children and me warmly. Bob always provides honest information on recommended maintenance and follows up on recall maintenance. Recently my Truck broke down due to a failed fuel pump. Bob got the problem diagnosed quickly and had the part ordered within a day, service was completed next day and on time. Bob took care of the rental car and and explained the service done. I asked about the fuel pump going out after 64k miles and he recommended calling Corporate. I called and they followed up with Bob, Chris, and Lars and they helped support my case. Got a call back from Corporate and they are paying for the parts...absolutely made my day!!!

Monique

May 2, 2014

I was happy with the service given to me by Eddie. He was courteous, friendly and helpful

sly

Apr 30, 2014

I have taken my 2008 Toyota Camry Hybrid to DCH Toyota for all services and repairs. Most recently I had them adjust the valves and while there asked Raymond to help sync my new phone to the car's Bluetooth hands-free system. He did it in about 2 minutes. Thanks Raymond!

Elwood Farra

Apr 27, 2014

Very satisfied with the service and friendly, helpful personnel. We appreciated the washing our car and taking and bringing us back to Costco while the service was performed. The coffee and the cookies are very good. But wish you had more magazines to read.

Stephanie

Apr 16, 2014

David & the whole staff were very quick and organized. They took the time to listen to all my concerns and explain pricing before working on my car. They even double checked totals with me before we went to pay cashier. They did a amazing job on my car also & it was nice and clean too! :) I will definetly come back for future tune ups.

ecoguy

Apr 15, 2014

got appointment last miniute for the recall, lounge is clean , and people are friendly. the advisor is friendly and patient and knowledgeable, look forward to be there for my next maintenance.

Toyota Fan

Apr 11, 2014

Toyota dealership keep my vehicle in good condition at all times.

Conrad R

Apr 10, 2014

The oil-change was quick. As soon as I step out of my car someone was out to greet me and take the information needed to process the oil-change. She gave me an estimate of 90 minutes but it took less than an hour to finish it. Oil change came with a free car wash. What else can you ask for?

smelterboygoku

Apr 10, 2014

Came here to buy my first used car, got to walk in test drive a few models that I had researched online and drove away with one of them. Great experience.

appymalay

Apr 7, 2014

Hello,I am staying in Westlake Village area. I found Toyota of Oxnard is one of the great dealer after I moved from Phoenix (Camelback Toyota, Phoenix). Many thanks to Bob Cobos for his excellent customer care and service provided to my Vehicle. Overall my experience was awesome. I would recommend Toyota of Oxnard and Bob Cobos to my friends and colleagues.Regards,MALAY

BN

Mar 30, 2014

I have been with DCH Toyota of Oxnard for many years for the services of my Avalon. Staffs are friendly. They have recommended what should be repaired in my car but not given me pressure to have it fixed. Their service charges have been reasonable and better than any other Toyota dealers in the county. Part Department has sent out good discount coupons.

Jo

Mar 29, 2014

DCH Oxnard Toyota, Been and still waiting for a Dash cover I ordered for a friend's Tacoma. They said 7 - 10 days, I waited for 2 weeks before calling to see if maybe it was in. The person answering the phone said it was not in but the person who ordered it would call me back the next day. (he was off work that day) I didn't get a call, so I called back and he said probably next week. Week 3. Checked in on Friday of week three after no phone call. They said middle of next week and they would call me. Today is Friday, end of week 4. Since I still didn't get a call, I called back and he said they get a shipment in at 6 pm and he'd give me a call. (today) We'll see if I get a call, it's only been 4 weeks now.

PerezFerguson

Mar 27, 2014

Thanks for the great auto service and customer care. You listened to my questions and concerns and I appreciate your responsiveness. I'll be back for regular service. Thanks!

Matthew

Mar 23, 2014

I made an appointment the day before and got my car dropped off the next day on time. I took a little longer than I planned ( responsibilities at work ) to pick it up but I found that Bob ( 'The Mule' ) was on point, he called me when it was ready which is incredibly helpful and allowed me to get a ride from a coworker to pick up my car on my lunch break. Fast accurate and responsive. Those are things I value

Martina Migenes

Mar 20, 2014

Thank you for always making me feel heard! Everyone is so kind and very helpful!! After going to the Toyota dealership in oxnard I would never go anywhere else!!

Juan Paulo and golf is my sport

Mar 19, 2014

They were all pleasant and very attentive. I went in for a 60,000 miles service and it did not take long at all. They even offered me coffee and cookies . Two thumbs up

destinyruiz

Mar 18, 2014

Awesome service Raymond had us laughing when we came in and when we left. Helped get us get a deal on some service issues. Thanks

Happy Prius owner

Mar 17, 2014

Jasmin get a fantastic job. She went out of her way to keep me constantly informed and I really appreciated it!

SBuhrow

Mar 14, 2014

Came in for regular maintenance, however some of my fluids were low. Jasmine identified that the fluids were going low because of a failing water pump. She checked my car service history and noted several items that were coming due for maintenance. What my wife and I particularly appreciated was that she went through and prioritized the list so that we could make the services / repairs as we were able to. We look forward to working with her again.

ronnbonnie

Mar 12, 2014

Eddie was very friendly and helpful and kept us abreast on the wait time. We also enjoy the comfortable waiting area, the cookies and coffee.

Robin Barnes

Feb 24, 2014

Jasmine was my customer service representative and did a marvelous job, especially when I did not know I would have to be there for four hours. Lunch was provided, then I was whisked away to my home, where I finished alot of paper work and came back to my car. Future visits were scheduled and financing was arranged. What a perfect way to end the day! When you go to DCH of Oxnard, you get things done!!!!

HecYah

Feb 23, 2014

I've been taking my truck for service at DCH Toyota for the past 3 years and I've been very satisfied with it. Thanks to Mr. Bob Cobos who knows how to take care of business. He is the kind of person that will make you feel at ease. He will tell you exactly what needs to be done and what is recommended. I could always take my truck for service elsewhere, but because of Mr. Cobos way of doing business, I know my truck is in good hands. Thank you very much, Mr. Bob Cobos!you are the man!

Nathaniel Atkins

Feb 6, 2014

Art and Eddie made my service well worth the visit. As always the staff is both very professsional and curtious. Thanks to both of them for being there for Toyota.

Smithof SB

Feb 6, 2014

I took my 2013 Prius in for its second ever routine service and my car came out with a ding in the door. One employee went to get his manager, Chris, who was very nice about the whole thing and immediately sent it back to see how much damage could be polished out. That helped a good amount. He then told me they would put me in contact with a mobile ding repair man. The ding repair man contacted me within 1 hour after leaving DCH. He was able to come to my place of work 3 days later and he did a nice job of fixing the ding but there is a trace of the original damage. I can live with that however. Everyone was really nice and prompt and I know accidents do happen. It just seemed like the last place for damage to occur.

KathyPierce

Feb 5, 2014

This is my FIFTH Toyota from DCH Toyota of Oxnard. I have repeatedly found the dealership to be excellent. They are very efficient, friendly (especially BOB!) and provide outstanding service. That is why I keep going back for my service. Toyota quality stands alone but, the after-purchase service is equally important to me. They have never let me down...

ROK

Feb 1, 2014

Jasmin was great! Service was fast. Pick and collection was very convenient.

mjpoulos

Jan 27, 2014

The service area seems well set-up for customer service, good place to stay while car is being worked on. The staff seemed to make every effort to make it an efficient and speedy experience. Certainly everyone would like to have their vehicle work take no more than 10 minutes and cost only $5. However, given the reality of getting your car serviced, it seems to be a well designed experience and the people were very helpful. In addition to Jasmin Lawson being helpful, the shuttle driver (Manuel I think) and the parts department were helpful too. Getting my car worked on is close to going to the dentist for me. Still, I would come back to DCH Toyota again.

Vrank

Jan 24, 2014

Every time I go for what ever service I am treated as if I'm the main manager. Very fast and friendly service plus free coffee and cookies and wifi while you wait.

Jesse Lawson

Jan 22, 2014

The staff treated me great and I would tell other people to visit your dealer ship

dancn1016

Jan 21, 2014

DCH Toyota of Oxnard provides excellent service and the service representative is very friendly. I would like to recommend DCH Toyota of Oxnard my friend if they need car service.

ErikThorbecke

Jan 21, 2014

It was a pleasure working with Dean and the staff of Oxnard. Toyota. Dean took the initiative to call me at home and invite me in to the dealership. From the get go he was very positive and encouraging without being pushy saying "lets make this work" I appreciated the very quick service both from Dean, Michael, and Gabe , who helped us with the contract. Thanks to everyone at Oxnard Toyota for the very positive experience!

Alvin Espiritu

Jan 14, 2014

The staff at DCH are exceptional. Bob Cobos is very helpful, Martin will do the extra mile to provide what you need for your car, and Jim (Avocado) will pamper you with super good service. The Parts section has Aldo who gives you the best Toyota products with courtesy and respect. I have a new Prius and a Camry and they are excellently maintain by this superb crew! KEEP UP THE GOOD WORKS GUYS!

LFM

Jan 10, 2014

Oxnard Toyota has experienced & knowledgeable service advisors, and they run an organized & efficient operation. Best of all, they provide excellent customer facilities for those who are waiting while their vehicle is serviced. There are tables scattered around the 'showroom' that provide work space & power to use a computer. It is far enough from the TV that you aren't distracted by the noise. It allows a customer to work productively or read & relax - whichever he/she wants.

Prius Prius

Jan 10, 2014

I bought a 2007 toyota Prius last month and have visited the main thence department 3 times now, there so great they don't leave you standing around waiting as soon as you pull in you are immediately greeted and asked how can they help, they have fixed all the complications I was having and even gave me a free car wash every time which I think is awesome! I love toyota and this dealership!

Greyhound

Jan 1, 2014

Just became the new owner of a 13 Highlander Hybrid Limited. Researched hybrid vehicles for months and knew there was a limited supply in CA. Went through Costco auto program again. Within a day received a email from Dan R. Two days later, test drove a non-hybrid as their hybrid had been sent to another dealership. Dan got on the phone while we were there, and contacted the dealer in Santa Maria who had one fitting my exact specs..It was driven from Santa Maria to Oxnard on Saturday. On Sunday, the vehicle was there and ready! Process was low key and no pressure. Fair price all around. Took about 3 hours total (one going over all the radio commands, synching my Iphone, explaining Sirius, all the controls, etc). Dan has sold us three vehicles since 2008 (two hybrids). Very happy with the purchasing experience and we've purchased a lot of cars in the past. Highly recommend.

Happy Toyota Owner

Dec 27, 2013

My 2012 Camry runs trouble free as I expect it to. I purchased my car at DCH Toyota because, after some shopping on the internet, the Sales Staff were the most responsive with the biggest inventory and the best pricing. I have continued to drive the distance from my home for service because all of the employees of the Dealership go above and beyond in the courtesy and service arena. Thank you DCH for making car buying and servicing a good experience.

Andy Lakerfan

Dec 20, 2013

Service was fine, I just find it strange to wait. until the second service to change the e bungine. Oil.It seems rather burnt and brown in my view.I quesss they know their stuff just???

Ness2232

Dec 17, 2013

I went to DCH Toyota of Oxnard to get a used Prius and walked out with a brand new Prius at a very good price. Eduardo was very friendly, knowledgeable and patient. He did an excellent job in helping me find exactly what was best for me and made sure I left happy. I would definitely go back to him for any other purchases and recommend that anyone looking for a car at DCH Toyota of Oxnard go to Eduardo because he is the best cars sales person I've ever had the pleasure of working with. Thanks so much Eduardo!!

DwayneBrown

Dec 13, 2013

My experience with the service at Oxnard DCH was first class. Starting with the immediate attention by Jasmine and her setting up the service provided for my visit (a Toyota Recall for my 2012 Camry and 25,000 service) then handing me off to the Shuttle Service provided for both dropping me off and picking me up to return me to the dealer. The work was done in lthe time frame specified, and the entire experience was seameless and professional. I couldn't have been more pleased.Dwayne Brown

Pastapete

Dec 10, 2013

Recently my 2006 Avalon was in a rear end accident. After the repairs at a local body shop which were completed just three weeks ago, I noted a "funny noise" coming from the muffler when you accelerated. A part of the repairs was an installation of a new muffler. The noise was driving me nuts. When my car came up for service, I mentioned to the service consultant about the strange noise. DCH found the problem! My Avalon was missing two exhaust nuts which were replaced N/C. The noise is gone!!! I would have paid anything to have that fixed. Now that is A#1 Customer Service! Thank You, DCH Toyota of Oxnard and Thank You Steve Schwartz!!!!

I love my Venza!

Dec 5, 2013

Every time I have been to this dealership they have gone over and beyond the call of duty. From giving my kids stuffed animals and cookies to picking me up from Costco while my car is getting serviced then helping me load the groceries in my car. The staff is excellent! Their regular prices are also better then other Toyota dealerships in the area, who are offering discounts.

CAROLYN GOLDSBOROUGH

Nov 23, 2013

I have enjoyed many years with DCH Toyota. The only complaint I have is that it is hard to connect (by voice mail or message) with my rep when returning his call. Sometimes this has resulted in work being done when I did not approve it in advance.

Sandy I

Nov 19, 2013

I have always used their service department for my 1999 Camry, and it has always been a pleasant experience. Raymond and Jasmin were great to work with this last time. They aren't cheap, but I guess you get what you pay for. I would rather pay more and know that the work is reliable.

JimmyVentura

Nov 12, 2013

Salesperson, Johnny Mikhail, was helpful and friendly but didn't pressure us in any way. We made it clear we wanted a straight purchase with no service contracts, coatings, LoJack, etc. We quickly were able to settle on a fair price and bought the car contingent upon our mechanic's inspection. He determined that overall the car was great but would need a battery soon. DCH Honda put in a new battery without a fuse and we completed the deal the same day in just a few minutes.

Greyhound

Nov 2, 2013

Have had my Rav 4 since 2008 (purchased there). Always stellar service. Waiting is pleasant and always short. We made our second new car purchase there (Camry hybrid) due to the excellent service. What good is there purchasing a vehicle with a mediocre service department? (we are talking about you, Ford!!!) Avocado Jim helped us this time.

Don

Oct 21, 2013

Dan Rollag was a great salesman. He was patient with us and gave us a great deal. Dennis in finance was great also and not pushy with us. Dan spent 45 minutes with us explaining everything about our new car.

Laser

Oct 18, 2013

Everyone at the dealership was helpful and friendly. Alfonso did an excellent job making sure my visit for vehicle service was a pleasant one. Alfonso handled everything professionally and demonstrated a great working relationship with everyone in the office.

Jeff

Oct 16, 2013

Purchased a truck this past weekend and it was absolutely hassle free. The entire team was upbeat, professional and worked around my needs. I would highly recommend DCH to friends or family. They have a great inventory and a great staff.

Alicia A. Evans

Oct 14, 2013

The Service Department staff of DCH Toyota of Oxnard staff is SUPERB! They welcome you with a smile on their faces and hugs. When I needed to plug on my laptop and I was having difficulty in getting an electrical outlet, one of the staff (I wish I did not forget his name) tried to find a way to do it and he did. The service specialist who attended to me, Bob, explained to me in detail what was to be done to my car. The Parts Department was also courteous when I bought my new battery on the same day.

MB

Oct 9, 2013

I can always depend upon Internet service and comfortable chairs while I wait to have my car repaired. The customer service is excellent.

Ocean lover

Oct 9, 2013

Great service always at Toyota of Oxnard! Everyone at the service department is friendly and listens to my needs. Toyota is always timely in letting me know when my vehicle is ready making it easier to plan my day.

Mike D.

Oct 6, 2013

I just bought a Prius plug-in and this will be my third Prius I bought from DCH of Oxnard. Edgar made the sales process simple and was able to explain all the new features simply and accurately. I will buy my fourth Prius from them.

May Lee Berry

Oct 5, 2013

Jasmin was my service person. Felt very comfortable with her communication and direction.

Nana805

Oct 5, 2013

Great service! The past times i been in to bring my car the customer service has been wonderful. i will recommend this dealership to all family and friends that own a toyota.

djswain93030

Oct 2, 2013

Mr. Bob Cobos has done it again! Beginning the moment I arrived to the service door (almost bumping into him) through the handing back of my keys, I was the recipient of VIP Treatment - his standards reflect the true meaning of customer care. TOP NOTCH!"Customer service feeds the loyalty department as to enhance the customer experience, every step of the way."Titles may not be all that important, but to me Bob's title should be - VP of Loyalty or Chief Loyalty Officer.

Samofcamarillo

Oct 1, 2013

Bob Cobos was my service manager and was extremely helpful, courteous and professional in getting me exactly what I wanted out of the service call. As well, a young technician (Pete) did a great job helping resolve an annoying rattle in my dashboard. Both exhibited excellent customer service.

ngrob3

Sep 18, 2013

Mr Cobos was very helpful, friendly and professional. The service took a little bit longer than expected. The price was great as a competitor's coupon was accepted. Wiper blades were installed free of charge. You could not ask for better service. I was also inititally helped by Jim Gray who w as extremely helpful and courteous.

famwal

Sep 14, 2013

The care and excellence of service we received this past week (9-13-13) from the service advisors and the tech's was outstanding. Special thanks to Steve and Chris for the help they gave us on the service to our RAV4. Thank you all!

Leslie

Sep 13, 2013

good service, prompt, courteous, quick availability of shuttle.

Cheryl

Sep 12, 2013

I own 2 toyotas and have always brought them to DCH of Oxnard for services needs. The staff are all friendly and very helpful. They have a awesome waiting area available. I usually ask for David Good. He is always knowledgable and happy to help you out. I purchased a new Rav 4 last March. I must say it was one of the best experiences I have ever had in buying a car!!! Thanks to all the staff!! You guys make one amazing team

Russ

Sep 5, 2013

Any time I have an appointment for either of my vehicles, I am greeted with a friendly smile.Everything is explained to me up front and if anything extra is needed, I am notified beforehand to authorize the work. Great customer service!

Sharina2

Aug 23, 2013

We came from Arroyo Grande to buy a new car, because the dealers in our area would not give us a good deal on the car we wanted. Paul was very helpful and found us the car we wanted on the lot. He knew about what he was selling. In the area we live in the salesmen don't have a good knowledge about what they are trying to sell. He gave us a good deal for the car we wanted. He was wonderful and we would recommend him to anyone looking for a Toyota.

Jason D.

Aug 21, 2013

The service department at DCH Toyota of Oxnard is a well oiled machine. I dropped my van off yesterday for routine maintenance. Bob greeted me with a smile, and one of the helpful shuttle drivers took me to my work. I got a phone call a short time later with a complete breakdown on all the service work. The facilities are very clean, and there's a nice lounge to relax in if you decide to wait. They even have cookies and coffee! Always a pleasant experience at Toyota of Oxnard.

sdmcclure

Aug 3, 2013

This is the second purchase we have made from Toyota of Oxnard and both purchase experiences are the best we have ever had. The sales process is quick, we have never had to wait hours on end to get to a fair price, we told them what we wanted to pay and they made it happen. I have recommended Toyota of Oxnard in the past and will continue to do so. Curt was great to work with both on the phone and in the dealership. My next purchase will definitely be from this dealership.

Sue

Aug 2, 2013

I bought my 2010 Corolla here. The salesman Lee Jaitt was very attentive and professional. During the test drive, he even directed me into a competing dealership so that I could sit in their comparable model and get a feel for it also. I did not feel pressured into my purchase. My other car had died so I needed a new car immediately and didn't have the luxury of time to shop around, so I'm not quite sure I got the best deal in town and only got the cash purchase rebate. They were not "wheeling and dealing" that day, which disappointed me a bit. Overall though the experience was excellent and I have been very happy with my purchase. I bring my Corolla in to this dealership for all recommended service. I make an appointment and usually deal with David Good, who greets me with a familiar smile the moment I drive up. He is very professional, friendly and courteous. He always calls me to advise me of any extra work that needs to be done and any recommendations for consideration and approval before it is ready to pick up. I use the free shuttle service to get to work after I drop off my car and to get back to the dealership after it's ready. The shuttle drivers are friendly and professional. I have had waits anywhere from 3 minutes (my experience yesterday) to about 40 minutes for the shuttle, averaging about 20 minutes. I would recommend making your service appointment allowing extra time for the shuttle to get you where you need to be. The facility is spotless and sparkles and there is a bar with quality coffee, tea, and cookies in the waiting area with a large television to keep customers occupied. Dealership staff smile and greet customers as they walk through the area. I highly recommend this dealership to anybody who asks.

Angie Cerda

Jul 26, 2013

We had a great experience I couldn't believe how nice and professional Alonso was. He went out of his way to make our visit easy and painless. Right away he told us they would wash our car (it was a little dirty) then proceeded to explain in detail what the recall repair was. He offered us the courtesy shuttle since the repair was going to be a couple of hours. We went ahead and took up his offer and right away Michael came up and took us home. From start to finish this whole experience was fantastic and I will recommend them to my friends and family.

Crowbob

Jul 19, 2013

I found the repair tech, Alfonso to be knowledgable, personable and efficient in helping me to make decisions regarding a repair for my car. Also, I found Michael, the courtesy van driver to be personable and efficient.

Dick M.

Jul 19, 2013

I was very pleased with Raymond's personal interest in having my car repaired. And the coffee and cookies are always good. Thank you!!

Pat and Bob from Santa Maria, CA

Jul 18, 2013

We have never before in our lifetime ever had such a painless experience purchasing an automobile. Our salesman, Paul, responded to our online inquiries promptly. When we arrived he was there to meet us on time. Everything he had said came true. He was so efficient. One thing stood out above all the rest in this great experience, and that was Paul explaining how everything worked on the inside of the car prior to our leaving the facility. He went over everything very carefully, got our cellphones attached to the bluetooth too. We have never before had any salesman sit down in the auto and explain all the details before. This is our 3rd Prius and must be if I remember correctly, the 7th Toyota we have purchased. We probably will not need another car in our lifetimes, we are getting up there in age, but if we were ever to do so, based on this experience, we would go to DCH Toyota in Oxhard, and if at all possible, we would want Paul as our salesperson. Thank you so much for asking, because it was an awesome experience.

Heidi4455

Jul 16, 2013

I was very pleased with my choice to buy my car at Oxnard Toyota. Eddie Wehemeyer was very helpful in explaining about the features of the car. I also like the fact that I can come back anytime and he will go over more details, if I need him to.

Ben Holt

Jul 14, 2013

I have purchased 2 Toyotas from this dealership and I will not only buy future ones, but I recommend this dealership to everyone I know who is looking to buy a car. The buying process is easy; the sales people are never pushy. And DCH TofO does phenomenal servicing. Any little thing goes wrong, and they're on it instantly. The service rep, Raymond, has always gone above and beyond to make things absolutely PERFECT, every single time. This place is so unlike every other dealership I have ever been to, I honestly wonder if there's something wrong with this place.

Highlander

Jul 14, 2013

Even though I had to spend money by needing to replace one of my tires because there was a nail in the sidewall, my experience could have not been better (and cheaper than Costco where I initially took the car).

Sylvia and Junior

Jul 12, 2013

I am absolutely happy with our experience and purchase of a Toyota Camry at DCH Toyota. From the very beginning with an internet sales request I was amazed at how quickly they responded to all of my questions. I had the pleasure of Dealing with the salesman Jonathan Rosenstein and he went above and beyond for us and gave us many options. He was patient, honest, and most importantly not pushy. I have purchased several used cars but this by far is the first time I am completely happy with my purchase, it was an easy and straight forward deal. Donald in finance was also very professional and took the time to explain all of our options. If you are shopping around I highly recommend you go to DCH Toyota first.

SecondPriusOwner

Jul 7, 2013

I have rated my experience a 5 because I called Oxnard Toyota to see if they could match a quote received from another dealer. Paul Panz was my contact. He confirmed they would match the quote. Later I received an even lower quote and again Paul was able to match it. Based on a past experience at a Ford location, I was prepared to face further negotiations when I arrived to make the purchase, but happily that was not the case. Paul walked me through the whole process in a friendly, professional manner. He was knowledgeable about the car and at the end spent a long time explaining all the features, especially those that were new to me. I would definitely recommend him to anyone looking for a new car and would specifically request him in the future.

Jane L

Jun 27, 2013

Inquired about purchasing a car through AAA. Was referred to Dan who made our experience a very pleasant one. No pressure, very patient, and extremely knowledgeable. I'm sold on Toyota and I"m sold on DCH Toyota of Oxnard.

Norma

Jun 15, 2013

I was greeted and served by your technician Alfonso Gonzalez who has wonderful customer service skills. He asked the customary questions not pushing any additional repairs or service, which is something very annoying that clients are often subjected to when coming to the dealership. He accepted my statements of what I needed at this time in a professional and friendly manner. I appreciated the experience and resolved to repeat it as needed.

D.A.

Jun 13, 2013

First service of my Prius C: good service; friendly people. Car was ready when promised.

minasof

Jun 12, 2013

I was skeptical at first when I walked through the doors at the DCH Oxnard Toyota dealership. I did not have a good experience at the Ventura Toyota dealership so I came to DCH in Oxnard. Claudio referred me to Paul Panz who was really a helpful person there. He was very thorough which in my opinion, is excellent service, and walked me through every single button inside my new car before I drove the new car off the lot. He cared about the process of helping me buy my very first car in my life. Overall, a very hard-working, caring, friendly person. I gave DCH the ratings I did because I thought the service was great. For the last question, I gave a 4 out of 5 because I thought that the price was fairly high compared to what others were paying for the same car in my area (bases on kbb.com). Aside from that, thank you Paul Panz for not "giving up" on me when I wasn't responding to your emails and phone calls at first. I am really glad my mom and I chose DCH Toyota of Oxnard.Thanks again,M

Chris B.

Jun 8, 2013

Alphonso in the service department was a professional from start to finish. Estimates were on the money and time to repair was accurate. Overall great experience.

Tronix

Jun 6, 2013

From the time I drove into the service center, walked thru to the service desk and received a shuttle ride to and from my home, I can only say that my experience and treatment was "exceptional". The personnel were friendly, knowledgeable and timely in servicing my Toyota. The shuttle drivers were both friendly, careful drivers and extremely courteous. This was one time I can say that I actually did not mind taking my car in for servicing. It was actually a pleasant experience!Trudie

pelorian

Jun 2, 2013

These people are the best. Efficient, knowledgable and fair dealing. It is an extremely pleasant atmosphere. It is not my local or nearest dealership, but definitely worth the travel. I bought my Prius 2 days ago and am already recommending them to my friends.

Back To Work

May 31, 2013

I had been searching locally and through the web sites for a Tacoma Truck. Jim Gray was the only sales person who took the time to actually give me a direct answer regarding pricing and availability. It was worth the few days to find the Tacoma PreRunner that best fit my request. I attempted several times to deal with local dealerships. While they were all very professional, their inventory did not match my request. They would continue to follow up; however, always falling short of finding the truck as requested. It has been Twenty+ years since I purchased a Toyota Truck. My 1990 Toyota Extra Cab survived my abuse for 400,000 + miles. Toyota of Oxnard DCH was where I purchase that truck after attempting to purchase locally. If you want a car or truck and appreciate the extra effort, I highly recommend Toyota of Oxnard DCH, Jim Gray Sales/Service and Financial Department with Dennis Lutz.

irritatedshopper

May 25, 2013

My son and I drove from Bakersfield which is an hour and a half drive. We went to look at a specific car after driving it we wanted it, when we started to negotiate the price the manager came out and said we will only come off the price 299.00 which was ridiculous to me, I have never begun a negotiation on a vehicle at a dealership and been shut down on the first offer which was a reasonable offer. Later that month they lowered the price to what my offer was?? So I would say that the manager was a complete moron. He could have sold the car that day but instead they still have the car on the lot two months later.

Delores Doherty

May 23, 2013

I was greeted by a friendly associate. He said the service would be completed in an hour and one-half. I received mr car as promised. I am a happy customer.

jdg0260

May 23, 2013

We came in on 12.09.13 and purchased a used 2010 Chevy Equinox LS. Lee Jaitt was the sales person who helped us that day and he was very helpful and nice. In fact all the people working that day were nice and helpful. The next day we brought a check to your dealer ship from our bank to pay the Chevy off.Two months after buying the Chevy we got a notice in the mail saying we needed to bring the Chev back to the dealer because they forgot to verify the VIN in person before we purchased the Chevy and that is the reason we had not gotten our California registration or License plates yet. After another month of no registration I called the DMV department at Toyota of Oxnard and was informed they did not have the title of the Chevy and were in the process of trying to get it from another state.Now 6 months later we still have no California registration and no license plates.

PK

May 21, 2013

Shopped around and found not only a great deal, but a great salesman! Jim was super low pressure and that was from start to finish! He really took time, allowed think time which definitely caused me to return to him to close the deal. Love my Prius and the process!

scion50

May 19, 2013

Eddie and his finance team made it easy from the moment I walked in the door.I was taken care of , I got straight answers and they were focused on really helping me find what was best for me and my family.Everyone I came accross at the dealership was very friendly it just took the stress out of buying a car and everything got done in a short period of time I would definatley refer a friend and already referred a family member to visit your dealership , thanks again Eddie a, thanks Finance team you guys rock!!!Jeff Cooper

Marty

May 15, 2013

The sales process went well. Johnny Mikhail and the manager (forget the name) was very eager to accomodate us. The experience with Johnny was especially outstanding I would deal with them again.

TomM137

May 10, 2013

We were ready for a new lease on a Toyota minivan and Claudio worked with us and got the deal that we wanted. Great job!

JohnKi

May 9, 2013

I went to a dealer and was offered $14,205 for my trade-in. DCH Oxnard offered me $12,750 for my trade-in (which, in Kelly Blue Book, is below even "fair" condition). Do not expect a fair price for your trade-in. Do your homework, go on-line and find out the Kelly Blue Book value for your trade-in. And, if possible, get more than one appraisal. Good luck.

Michael93066

May 9, 2013

We visited DCH of Oxnard late Saturday and were greeted promptly by Edgar Cordoba. We did a lot of research on the car we wanted but still had some questions about the Camry we wanted. Edgar answered all of our questions and was knowledgeable not only to explain but also demonstrate the features of the car. He also explained cell phone features and apps that were helpful to us. We finished after the dealership closed, and Edgar stayed with us to the end so we could drive our Camry home that night. We returned the next day for a final training on the navigation system and completed the paper work. The process was smooth, thorough, and professional thanks to Edgar, Eddie and Oscar.

Sean

May 7, 2013

This was my second lease from Scion Oxnard. The best customer service. The entire process was was comfortable. I highly recommend sales man Johnny! He promised we would be done in less than two hours and he delivered!

GilbertMagpayo

May 3, 2013

DCH Toyota of Oxnard was one of the best dealerships my husband and I have had the pleasure of experiencing. One of the best things about the dealership was our sales person, Edgar. He was sincere, understanding and very patient with us as we chose the next addition to our family. We spent a total of 6 hours at the dealership from start to finish, and never once did Edgar show any signs of frustration or fatigue. He completely went above and beyond the call of duty; he offered his honest opinions on color and specifications and even gave his own life stories to better support his opinions. My husband and I were only browsing when we came to DCH, thus, we left all the necessary paperwork at home. This was no match for Edgar and DCH - Edgar drove us through traffic, over 60 miles, to obtain the necessary documents, and never once let his smile leave his face. Not only was Edgar attentive to us, but the entire DCH team treated us like humans - not paychecks - and every team member we met was warm and welcoming. I understand as a dealership, you want to make a sale - but with DCH, and especially with Edgar, this was not the case. The entire sales team went above and beyond to find EXACTLY what I wanted (as the car I wanted was not available in their lot) and delivered above expectations. The sales manager, Debra, was sweet and very truthful; she did not advertise options that she herself would not want because she knew it would waste our time. The whole experience was, without a doubt, effortless and exciting. The team made us feel like we were part of their family, and the facility was beautiful and clean - it made me feel like the dealership really cared about their clients, not only with their cars, but with the entire experience. I cannot recommend DCH of Oxnard enough; apparently, my parents also purchased their most recent vehicle from DCH of Oxnard as well. It seems that good taste in cars and dealership runs in the family. I highly recommend DCH Toyota of Oxnard and will definitely keep them in mind when it is time to purchase another family car. If you are looking for a great price, honest sales associates and top notch service, please visit the DCH Toyota of Oxnard family - and ask for Edgar! Five stars, hands down!

Toyota92

Apr 30, 2013

Great service and they seem to really care about the customers needs.

cecilia cortez

Apr 29, 2013

I just I want to let you know Mike Miller made us feel like friends. Was very confortable dealing wiht him. At first we just wanted to look at the cars, but he made us decide to buy.

Phil

Apr 26, 2013

This is a double folded review for recent services. I brought my 2011 Corolla in for its 30,000 maintenance and everything went smoothly. Mike remembered me from my last visit and got us in and out of there with ease. The second visit happened a week later when the rubber sealing around the driver's side window was pulling away from the door frame. Again, I dropped the car off without any issues and was able to drive a 2013 Prius around for the day while the repairs were being made. Again, Mike waited on me during this visit and he is both professional and courtesy. Thanks!

manny

Apr 25, 2013

I was looking for toyota avalon. This dealership had certified 07 toyota avalon with 15000 miles. The Internet sales manager name Martinez assisted us. I asked him if this certified vehicle ever been in any accidents and if it has any cosmetic damages. He said no the car is clean and has no flaws.So We made a deal over the phone and agreed on the price. Next morning I drove to this dealership with my brother from sacramento CA. when we arrived at the dealership the Internet sales person was late. We walked to the car and looked at it. The car has big scratch on rear bumper, passsenger side mirror scraped and the body panel for front bumper was damaged. Even the engine had rust on it.So I asked for carfax and it showed the car car had accident twice. In one of the accidents the motor was hit too. We got disappointed and asked the personel why he lied to us. He told me that he passed on the info that was provided to him by his manager. We changed our mind for buying this vehicle. Then he showed another Avalon and it was accidental too. We got upset and came back with nothing. We wasted alomost $500 dollars for nothing.

Dave Hetzel

Apr 24, 2013

We bought a 2013 Red Prius. Johnny our salesman was a great experience. He is a pleasant young man, who knows what he is doing and doesn't put pressure on you. He helped us every which way. He showed us cars. He answered our questions in a very straight forward, honest manner. He is not pushy, he just explains those things you want to know and makes the car buying process very comfortable. He moves fast to get another car for you to review. I just wish he was the person at a dealership for every other car I ever bought, he's excellent at his job. And the proof is the sale he made, to us. We are not easy buyers, we do our home work and loads of research. Thanks Johnny. Oscar was great to work with, when it came time for him to become involved in the process and Deborah was wonderful when we dealt with her for the paperwork part of the transaction. All in all this was an excellent experience.

Janet Ruffner/ 2010 Scion XB Owner

Apr 21, 2013

David Good was excellent to work with, He communicated what our service was and how long it would take to repair and he listened to questions we had about our Scion Xb's. Nice to know that he owned one too! He called us back when the service was done and went over what our repair was. David knows his job and how to work welll with customers. We will be back to DCH Toyota. J. Ruffner and S. Zendejas 4/20/13

JR

Apr 21, 2013

David Good in Service was excellent. When I first brought my Scion XB in I had not used DCH Toyota. I had an appt. and David was there to assist me and work on my car immediately. I would highly recomend Scion and Toyota owners to have their car serviced by David Good. David is professional and works well with customers. I look forward to having by car serviced by David and DCH.

Joey11

Apr 17, 2013

Absolutely excellent experience! Curt was fantastic, helped with every facet of purchasing my new Prius. I could not have been happier and will recommend Curt and Toyota of Oxnard to everyone!

ronnbonnie

Apr 16, 2013

We were able to get both are cars in at the last moment and had our work done promptly. As a bonus they wash the car.

theresakil

Apr 4, 2013

I am only just writing this review although we purchased a used Subaru from these guys about two years ago. Nothing whatever was disappointing about the experience, except the VERY long wait in between agreeing on a price with the salesperson and waiting for the finance person so we could close the deal. Altogether we were there about five hours, which isn't unusual I know for a transaction at a car dealershiphowever it can be excruciating when you have two small children with you and there's nothing provided for their entertainment or food for their stomachs. Overall everyone was very pleasant and professional, and we pretty much got the price that we wanted.

Kevin

Mar 31, 2013

Everything went flawless and great until I got to my car at the end of my repair day. When I got to my car the outside looked no different than when I left it. There was small bird droppings still on the car and it looked like my matrix had been simply hosed down. I am not mad and I certainly have no desire to see anyone fired. If that is what happens to your employee than you've missed the mark. Toyota of Oxnard should blame itself for not having someone inspect the quality of work it produces.

schoolmarm

Mar 31, 2013

Very professional, attentive, and efficient service.

anitaswanson02

Mar 30, 2013

I brought in a vintage Toyota ("99 Echo). The staff treated me as if I'd driven in and just purchased a new Avalon. They were outstanding. I gave them a difficult job to do and they did as if they did this kind of repair everyday. Thanks! Hope to be driving my vintage Echo for another 200,000 miles.

Rockysmom

Mar 23, 2013

Sadly the bluetooth hands-free device on my 2012 Camry ceased to function. I have a two hour round trip commute and depend on this device to get a lot of phone calls made. Siri helps a lot. :) The repair process and the service person who helped me were great BUT it took 2-1/2 wees for the part to arrive from who knows where and another week for me to be able to get it serviced because of my schedule. I don't know where the problem is but 2-1/2 weeks to get a part is unheard of these days. All in all I was without my bluetooth hands free for almost a month!! Good thing I still had my bluetooth ear piece.

BOB59

Mar 18, 2013

SERVICE WAS ON TIME. THERE WAS NO HIHG-PRESSURE EFFORT TO "UPSELL" ON SERVICE, JUST NOTATIONS MADE OF SUGGESTED SERVICE RECOMMENDATIONS

jmsimko

Mar 17, 2013

Luke went above and beyond when I purchased my 2013 Toyota Camry. My family and I have dealt with Luke for years and there is a reason why we continually keep coming back: Luke consistently cares about his customers. When I arrived for our appointment, Luke not only had several cars selected for me, but enthusiastically answered all my questions. Whether it was showing me around the lot, answering mileage questions, or demonstrating car capabilities, you could tell both Luke and I were having an excellent time selecting a car. During our test drive I knew this was the car for me and immediately agreed to take it. From the moment we re-entered the showroom until I left the dealership I couldn't hide my contagious smile because this was the car for me. Luke connected me with a great car and made getting a new car very simple. To say I enjoy my Camry is an understatement and I want to thank DCH Toyota of Oxnard for such an amazing experience. For anyone considering buying/leasing a Toyota I would strongly recommend stopping by and asking for Luke. Keep up the excellent work!

CS of SB

Mar 15, 2013

From start to finish, buying a new car from DCH Toyota of Oxnard was a very good experience. Dan Rollag is a consummate professional and I would not hesitate to recommend him or the dealership to family and friends.

JJTacoma

Mar 9, 2013

Good waiting area, even had fast WiFi. Last time I waited but I usually don't wait at the dealer since there is interesting shopping and food just a short walk away. The service people were professional and on-time. They seemed open to questions about the vehicle and enjoyed speaking about it. This is consistently a much better experience than with another (not to be mentioned) European make car at another dealership in which no one seemed to understand the complexity of the vehicles and how to manage the service experience of the customer.

Ojaibaker

Mar 8, 2013

Over the last 12 years I have continued to drive a long ways to have my 4-runner serviced here because of the excellent customer service by the service department. David Good was the last associate that assisted me and he continues the tradition of excellence and helpfulness.

Rose L

Mar 8, 2013

As usual, we had a great experience with the service of our Pruis. Josh De La O, our service writer, was very knowledgeable and helpful.

Caroline

Mar 5, 2013

This was the first dealership I went to as a first time buyer and I was very nervous. Well lucky for me the salesman who approached me was also new (James), and was very no pressure. Despite that though he still was encouraging of me to try out a car and if I wasn't so stubborn about color I probably would have bought a car from there that day.

MikeWmson

Mar 5, 2013

Dealing with DCH Toyota of Oxnard was as simple as a trip to the market. Knew what I wanted when I went there, was shown what they had, was given a really good price ( 0% for 60 months) and drove away with the item that I wanted! How can you ask for more? Oh.... be given Donald Garcia to close things out on the financing end and treated like you are a precious gift rather than just another person in a long line of people waiting their turn. If you want to get a great deal, not deal with any hassle and walk away happy, buy your car at Toyota of Oxnard and make sure Don Garcia is your finance manager!

2007FJCruiser

Mar 1, 2013

Bob was very friendly and courteous. He made sure I received repair work under warranty and recommended follow-up. I appreciate the service because I depend on it to properly maintain my 2007 FJ Cruiser. Also, the detailing work was superb!.

M Bailey

Feb 27, 2013

The customer service is top notch and the people really care. I found this dealership 8.5 years ago after being treated very poorly at another dealership. I used the on-line service because I knew what car I wanted and how much I could spend. The staff was fantastic and so friendly and helpful too. They worked non-stop till I was in the exact car I wanted. This is the third car we have bought for our family from this dealership and would never want to go anywhere else.

NJSimko

Feb 27, 2013

Special Delivery - DCH of Oxnard does it again! Thank you to Steven Chapman (VP and General Manager), Lukas Shimatsu (Sales), John Hautman (General Sales Manager), Randall E Holt (Parts and Service Manager), and Debra Dimmitt (Finance Manager) for your excellent customer service! The first time I met Steve Chapman was on Mother's Day, May 13, 1990 buying a Previa and Truck in SImi Valley. When Steve went out to Oxnard we followed him there because of the courtesy he has extended to us since day one. Once Steve moved up in management, we were introduced to Luke who has been our go-to-guy. Great teamwork in getting us the best deal possible. We not only have been a Toyota family for over 22 years, but have made some great friendships over the years.

sandiwebb

Feb 17, 2013

My husband and I visited Toyota of Oxnard and Lee Jaitt two months ago, to see if we could lease a Camry hybrid to replace our 12-year-old Mirage. It was touch and go as to whether the lease price would be low enough. We were prepared to leave the dealership if it wasn't, and just get the old car washed and try to keep it running for another couple of years. But Lee gave us a very high trade-in value, and managed to reduce the monthly payment to a point where it made sense. We've been extremely happy with the Camry since then. It's wonderful having a car with lots of modern features such as an electronic key and built-in bluetooth and dual temperature control. The car is amazingly quiet, the acceleration is fantastic, and the gas mileage is of course exceptional. It makes me wonder how we put up with the Mirage for as long as we did. Lee didn't pressure us, and everything at Toyota of Oxnard was handled very quickly and professionally. They seem to understand that it's in their best interest to have long-term satisfied customers. When our lease is up in three years, we'll be going back to them to see if we can get an equally good deal on another leased car.

Jomarafur

Feb 8, 2013

I am very glad with the service, I am not speak English very well. But Bob always try to understand me. Thank you very much for your help Bob

Maria B

Feb 7, 2013

Worst experience i've had in a LONG time....walked in during lunch seriously wanting to buy a USED car DCH listed. Instead of being helpful and trying to make the car buying process easy, I was treated like an idiot and it was a waste of my time. I brought in most of my financial records and was hoping to get a car that i was happy with. THANKS KURT. THANKS for doing your job. Would not recommend this dealership to anyone.

sterphone

Feb 3, 2013

Mike was very patient, telling me all the recommendations for service and why it's recommended, as well as the pricing, helping me make informed decisions about what's best for my famiy AND my car. And he tooki notes on the things that were deferred, so that I don't forget to take care of them later!

Roger D

Feb 1, 2013

Dealt with Al Gaines after he responded quickly to my on-line inquiry. He provided all the information I requested and was a great communicator and provided timely responses to all my questions and needs. Got us the exact vehicle we were seeking, and met our financial requirements with no hassle or haggling. Perhaps the easiest and fastest new vehicle transaction we have ever had, and left their dealership with the new car we wanted at the price we were very pleased with. Only the highest recommendation would be fair for Al and his dealership.

Gill33

Jan 25, 2013

Joshua was great! He was very accommodating and got the problem fixed

NellieCohen

Jan 22, 2013

Eddie was fantastic - patient and completely pleasant through the whole experience - 7 hours. This is our second Prius and lease with DCH and I will definitely go back to Eddie every time. He made the day and got us in a great car with a great deal. I would highly recommend working with Eddie to anyone.

tsue

Jan 18, 2013

I must admit, I am shamed to say, that I have been trying to relive my Toyota vehicle experience with other vehicles. After putting 250,000 miles on my Toyota 4x4 truck, I reluctantly sold it and bought two other vehicles, collectively driven and enthusiastically dumped after 60,000 miles. The most recent, I relieved myself of on Monday with the personal yet professional help of Ron Parks at DCH Toyota of Oxnard. He got me into a super clean, previously owned but well maintained Highlander that fit my budget and my eye for detail. I had another choice elsewhere but the comfort of the maintenance records (provided by Ron from carfax) and the fact that they took my jalopy sealed the deal. Ron was easy to work with and allowed me to take my time with the test drive and took time with my questions about other available vehicles. The service department replaced the windshield (after the sale, which was super sweet) and scheduled me for some recall work, which is being done as I type. So far, EXCELLENT! Thanks!

DCW2012

Jan 17, 2013

Very Happy with this dealership! My wife and I came to this dealership to test drive the last 2012 Toyota Tundra. Had no intention of buying it, though, and only wanted to get a feel for the truck to see if it would meet our needs in the near future when we did plan on purchasing a truck. Mike Miller was great and very helpful! He lead us on a very thorough test drive and gave us an indepth look of the truck. Even though we had no intentions of buying it, we fell in love with it. However, we weren't too thrilled with it's color. Mike, along with the GSM John and Sales Manager Elijah, were all extremely helpful and understanding by giving us such a great deal on the truck that we felt like we were taking advantage of them, along with giving us the opportunity to take the truck home overnight to "sleep on it". Long story short, and after them patientily dealing with our ridiculous indecissivness for what turned out to be three days, we ended up officially financing the truck and couldn't be more happier. This dealership has a great group of people who stick by their motto of Delivering Customer Happiness.

Barb & Bruce Holden

Jan 11, 2013

We service all our Toyota's at DCH Toyota of Oxnard, wouldn't go anywhere else! Service Mgr. Chris Case aims to make sure Toyota delivers "Happiness"just like their motto says! No problem is too big or small for Chris to handle! He has an excellent group of Technicians that service our Camry & Tacoma. We are always pleased with our service and the timely manner in which it is done! Thank you Chris, Randall, Lars and all the great group of Toyota Employees at DCH Oxnard! You are truly 'The Best' !!

Loyal Bonnie

Jan 1, 2013

I rate Toyota of Oxnard high, but it all starts with the manager, Cris Case. He sets the tone for his staff and technicians. Cris displays a sincere welcome with his pleasant disposition, his eagerness to assist, and he always has the time for a customer, even when you can see he is juggling phone calls and keeping the workload flowing.I have to make a decision on choosing new tires, Cris has done the research and given me several scenarios from what I can choose from. Not only on price, but important details about the tires and points out what the competion is not telling me what comprises in the value of their tires. Cris spells it all out on paper so I can consider my options. This is how he builds my trust.I purchased my 2006 Scion XB from Toyota of Oxnard and have always had it serviced in a timely manner. If I question anything done to my car and the service rep does not have an answer for me, I know Cris can resolve the situation satisfactorly.I trust and am loyal to Toyota of Oxnard because of the manager, Cris Case. I appreciate all his staff and the service personnel.

Roswellphah

Dec 30, 2012

I've searched many months for a car, looked at many dealerships, and Toyota of Oxnard with no doubt is the best place to purchase your vehical. An employee named Al Gaines was very helpful and answered all our questions, because I am only 16 and I had a budget my mom managed to save me money when she asked him to dropped the price down. He was very nice about it and got it to the price we wanted! Everyone was so helpful and they got us in and out quickly which is something we were hoping for because it can be a pain waiting for hours to sign all the paperwork. Thank you!

dpwiener

Dec 29, 2012

I had very specific terms upon which I was willing to lease a new Toyota Camry, and I emailed about two dozen dealers asking whether they could do what I was asking for. Lee Jaitt at DCH Toyota of Oxnard responded enthusiastically that he could. My wife and I drove there from Simi Valley to discuss details. We had to iron out some issues, but in the end we were able to make a deal which was close to my original requirements. We drove off the lot with a beautiful new vehicle, and so far we've been extremely happy with it, especially compared to the 12-year-old car we traded in. I tend to be leery of car salesmen, but I was impressed by Lee Jaitt. He was honest and helpful and wasn't trying to screw us. Lee has worked there for many years, and he wants repeat business (such as from ourselves, at the end of the 3-year lease) and word-of-mouth referrals, so his long-term interests align with his customers' interests. It was a win-win situation, and I highly recommend both him and DCH Toyota of Oxnard.--Daniel Wiener

EdwardGondeck

Dec 29, 2012

Greeted,paperwork in order. Waiting area clean, had TV offered drinks and snacks. Service completed in less time than quoted. Everyone very friendly and helpful.

slugfoot

Dec 24, 2012

Great overall experience with Al Gaines. He didn't try to oversell any other options and got us a dependable Prius our family is going to enjoy for years to come. Al is one guy who keeps his promises. When we brought in our car for a quick repair, Al went above and beyond by fixing a tear in the rear seat at no extra charge. He promised that would get fixed and he delivered. If you want someone to take care of you during your car buying experience don't hesitate to reach out to Al. You won't regret it.

Sriram B

Dec 21, 2012

The people in the service department at Oxnard Toyota are amazing. They are willing to help and accommodating to customer needs. During my last visit, I told Raymond that I had to get to a meeting and would appreciate getting the car back as quickly as possible. He promised to service the car in 1 hour. 25 minutes later, it was done.. WOW..Thank you Raymond.Sriram.

Len

Dec 20, 2012

Quick, straightforward. My usual place for service.

tcolbert10

Dec 20, 2012

Ron Parks delivered a very high level of customer service during my purchase of a used car yesterday. On his day off, he drove the car to my mechanic, over a half-hour away, and waited while the car was inspected and while my wife and I drove the car. I appreciated his professionalism and honesty and willingness to help.

TracyHrach

Dec 15, 2012

Decided on a rav4 with the v6 but basic model...put it out for some quotes via email...bought my last two cars this way...Al was one of many who responded but unlike others, he paid attention to exactly what I wanted, found it and came up with the best price on it...went to the dealership and made the deal...didn't try to sell me any extras, didn't change the price...no games, got what I wanted and what I wanted to pay for it...Al is a great guy.Tracy Hrach

eap4156

Dec 13, 2012

Ron Parks made buying a new car very enjoyable. He was pleasant and patient with us even we asked him innumberable questions. He was very knowledgeable and could actually answer all of our questions. If you're buying a new car, I would recommend DCH Toyota of Oxnard. Ask for Ron Parks!

BobbyV

Dec 12, 2012

DCH of Oxnard was my first choice and last choice, with prompt and excellent service I definitely plan on being a repeat customer for years to come. Thanks Lee

mtrueblood05

Dec 12, 2012

I am always treated quickly, professionally, and in a friendly manner. Suggestions are not made as a sales pitch, but as what are best for myself and the maintenance of the car. Since my first Toyota purchase in 1981, DCH Toyota Oxnard is the only dealership that I would ever refer a friend or family member to without a second thought.

jimmycoley

Dec 11, 2012

it was nice to work with a pro,he was honest and true to his word.did not feel like i was getting the run-around.

jdg0260

Dec 10, 2012

Lee was very nice and answered all of our questions. When I am ready for my next car I will be coming back to your dealer ship for sure.

beehart

Dec 4, 2012

Michael was very helping in finding the truck I wanted. He was also very patient with me and let me take my time making the best decision for me. Did not push things towards me, let me make my own choice.

Breebee33

Nov 30, 2012

I bought a used car from Richard he was extrememly profesional and friendly as well. I highly reccomend this dealer to anyone who doesnt want to be pushed into buying a car they dont want. He made me feel comfortable and showed me all the different options that came with my car as well. Good work DCH of Oxnard!! Fondly,Bree

Cmoney42

Nov 30, 2012

This guy is a pleasant guy to do business he made me laugh and gave me a great deal and is extremely easy to do business with

Dirt track fan

Nov 30, 2012

Great customer service. Really felt welcome. Good laughs. Great vehicle selection for what I was looking for. I will always go back to DCH Oxnard Toyota and request Richard for any services I need in the future. Great man excellent customer service.

dobermanka2

Nov 30, 2012

Paul Panz was my salesman he is very professional and politely.Anwser all of my questions exacly and with knowledge. Iwill recommend him to all of my friends.

EricV805

Nov 30, 2012

Let me begin by saying this is our second vehicle purchased at DCH Toyota of Oxnard in the past year, and we wouldnt consider going anywhere else or having anyone other than Richard Abboud be our Salesman. When I was ready to find a Toyota Tacoma, I went straight to Richard at DCH Toyota of Oxnard, and he really is an awesome guy all around. Richard is not only knowledgeable about Toyota Vehicles, but treats you like a long lost best friend and makes your visit to the dealership really enjoyable. He makes you feel right at home at the dealership, and when you are vehicle shopping, thats no easy feat. He helped me find the Tacoma that was right for me, and didnt pressure me with upgrades, or anything that wouldnt benefit the truck or me. Plus, if there was any concern I had, Richard took care of it right away, and made it very clear to contact him anytime if I had anymore questions. I know car dealerships can get bad reputations, but I can honestly say I recommend not only Richard Abboud, but also DCH Toyota of Oxnard itself to my family and friends as the best dealership I have ever been to. All the staff is really nice, and courteous, and Im really impressed each time I visit. I would like to thank Richard and DCH Toyota of Oxnard again for all their hard work and customer service that still has me talking about it, and will for years to come. By the way, they have the best cookies to eat while you wait, their made fresh daily (I asked) and I had way to many. Thanks again from The Varela family.

mwvlahakis

Nov 30, 2012

Sold me an excellent car and all of my friends are extremely jealous of me. I am so greatful that this gentlemen helped me get a great deal on my car.

rfort

Nov 30, 2012

200 hundred miles to buy a used car!!! VISALIA, CALIF. to OXNARD I would drive it again in a minute to buy an automobile from DCH Toyota of Oxnard. I had the pleasure of dealing with Dan Rollag at this dealer. He made my buying a used car and trading in my old car as short and sweet as possible. Dan was patient with all my questions and the test drives we went on. Dan helped me find a little imbalance in one of the cars wheels and he had it taken care of by the mechanics within 30 minutes. We went on another test drive and I bought the car. Dan also displayed genuine hospitality to my mother and aunt who were also with me. I have already recommended DCH Toyota of Oxnard and Dan Rollag to some friends who are car shopping. Thank You DCH and Dan for making it seem like I was your only customer that day even though it was a busy day.

RhondaPabst

Nov 30, 2012

Jim Gray was professional, knowledgable and at the same time friendly, honest, and extremely accommodating. I visited the car dealership and Jim Gray for three days in a row and he was always patient, answering all my questions (sometimes more than once) and going over numerous options for me. It never felt like a pressure sale from him like I have experienced at other dealerships. I believed he truly had my best interest at heart and wanted me to be a happy customer. When we finally decided to commit to buying (this was for my son so I had a lot of concerns on his behalf) it was after the dealership closed and Jim stayed while the finance person finished up all the paper work and then he saw us out. I couldn't be happier with the deal we made for my son and when I am ready for a new or used car I will definitely be visiting Jim again. I will also say the other employees were very considerate and respectful of the fact I was already dealing with a particular sales person. My experience at this dealership and with Jim Gray was exceptional.

losgrose

Nov 29, 2012

My experince with DCH Toyota of Oxnard was very positive. Mike Miller provided excellent service through a dificult purchase of two vehicles for my company. Mike came in three seperate times during his off hours to ensure we were able to reach a deal. The closing process with the financial people was also a positive experience. I will certainly do business with Toyota of Oxnard again and highly recommend Mike Miller.

kwitt37

Nov 28, 2012

Eddie is an awesome guy who hooked me up with a great deal on a new car! This was my first experience getting a new car, and he made it a very pleasant one. There were few complications with the process, but Eddie was able to pull through and got me what he promised - an amazing deal. Eddie is very friendly, nice and funny; I would recommend him to everyone I know!

kristinkemsley

Nov 25, 2012

Tory was very helpful and friendly when I bought my car. Really cool guy. I'm glad I took my parents advice and went to Oxnard. I will tell my friends I got the car I wanted and it was painless. Thank You.

metalhaid

Nov 24, 2012

This was a great experience. We told Claudio what we were looking for, he pointed us to a few items, then when we mentioned we were looking for a specific used vehicle, he said, "Why, we just took one of those in trade today!" and then proceeded to make the purchase happen. He was honest and straightforward, and a pleasure to deal with. There was no pressure or a sense of urgency to get the deal bought - he knew that we wanted that vehicle and wanted to make it happen for us. Elijah was also a pleasure to work with. He went over the options and insurance information in a very thorough yet business-like manner. I am absolutely thrilled that I got the exact car I wanted with a minimum of hassle. This was probably the easiest car purchasing experience I've ever been through. Thanks, guys!

Heidi F of Ventura

Nov 23, 2012

Went for a test drive in a new Avalon and a Camry. Rea was very knowledgeable about both vehicles. He was very professional and excited about the products Toyota has to offer. Will definitely go back to Rea when we're ready to purchase.

Joseph Wang

Nov 23, 2012

Eddie is a true and honest person that I have not met for a long time. He loves to help people and is very easy to work with. His knowledge on car is supper. A true professional in his business. He goes out of his way to help me with a big smile. Eddie, thank you very much for what you did for me. Just saying thanks is not enough to let you know how much I appreciated. But I know that you are a very special person. I am sure that you will be very sucessful in your business with the the enthusiasm that you have. I will recommend to anyone that I know for your service in the future. Thanks again.

TCSCION2013

Nov 23, 2012

ANGELITO BAYLON WAS VERY HELPFUL AND VERY KNOWLEDGEABLE ABOUT TOYOTA TRUCKS. WE ENDED UP BUYING A TC SCION FROM HIM. HE WAS A VERY NICE GENTLEMAN AND WAS EXTREMELY FUNNY. HE MADE BUYING A CAR VERY EASY AND WE FELT COMFORTABLE THROUGH OUT THE ENTIRE PROCESS.

Molly Smith

Nov 19, 2012

I came into the store looking to buy a Tundra.Jonathan Rosenstein showed me around and found the one I was looking for.He made it very easy for me and also was very helpful by answearing all my question.They gave me a great deal and I will be recommending Jonathan Rosenstein and the DCH TOYOTA OF OXNARD GROUP to everyone.

Lbcsfinest

Nov 18, 2012

Eddie was a pleasure to work with! He was very knowledge and made my car buying experience effortless. I will be working with Eddie again when I decide to purchase another automobile.

britishdescent66

Nov 16, 2012

My husband & I came into DCH of Oxnard Toyota to look at the new Camry. Though we're looking to purchase in 2013, Eddie was EXCELLENT. He was friendly, extremely knowledgable, & we didn't feel any pressure. I mean, there's nothing worse than coming into a car dealership & having to deal w/ pressure ridden salespeople. When we're ready to purchase, we will absolutely come back to DCH of Oxnard Toyota & Eddie will be our salesman.

frank e. gallison

Nov 16, 2012

I started my quest of a scion frs in lats june. The car is in short supply. Al Gaines kept us up to date as when we could expect the car to arrive. Mr. Gaines called gave us a ten day window when it should get to the dealership. It came on the first day of the window, He called, I went the next day, picked up the car at the previously agreed upon price. NO hassle!

Ha99y3nd1n6

Nov 16, 2012

Eddie is always helpful and remembers me by name everytime im there. Ill be a Dch for life!!! The free coffee and cookies are a nice touch and I like the free wi-fi too.

Ryanrat

Nov 15, 2012

We have purchased three cars from DCH Toyota of Oxnard, and every time our experience has been enjoyable to the point where it has been fun! The sales and service team are all professional, courteous, and knowledgable with all of their attention focused on the customer.

lisamajor

Nov 14, 2012

Our experience with DCH TOYOTA of OXNARD started with Lee Jaitt. I had recently "walked-out" of another Toyota dealership in the area (Toyota of Ventura) and contacted Lee instead. He was honest, up front and got back to us with answers to our questions immediately! My husband sold cars in college (haha!!...Lee is just now finding this out!) and understands leasing very well. This is the first time we have not found ourselves teaching the salesperson how to calculate a lease! :) We knew that we were getting the best possible deal out there!When I came in to do the paperwork I was so grateful that there were no "surprises"! We went over all the details prior to the paperwork signing and everything was exactly as we had discussed! Thank you Lee!!I was introduced to the Service Department and Mike Powell stood up and shook my hand! :) Thank you Mike!Debra did my paperwork and was courteous and made that part easy! Thank you Debra!...Last but not least, (I have forgotten her name :( which is sad because this was one of my favorite parts)) Patti/Pam (?) that got me all set up with Facebook and my video, was so neat!!! It was fun to make my video! Thank you!!We will be back for the next one!! Lisa Major

Sterling

Nov 12, 2012

Overall I had a great experience with Toyota Scion DCH. My sales man Jim was a great guy and very attentive-I had my 1yr and 3yr old children and wife with me and He kept things moving along as fast as He could-it was busy so I knew we would have to wait a bit, But he gave the kids some toys and they were happy. Jim was super low pressure I could not believe I was in a car dealership! Jim and the Finance folks at DCH had it all togeather.

ZaheerSid

Nov 11, 2012

Ron Parks was absolutely a pleasure to work with and has earned my business for future purchases. Even though I had a written lower price from another dealership, I still went ahead with DCH of Oxnard based on their friendly and knowledgeable staff. The moment I stepped out of my car I was treated like a VIP. Ron and Curt offered delicious cookies and drinks to my 4 year old and made us feel right at home. Thank you Thank you!!! I even got a free full tank of gas on my new Camry Hybrid XLE!

emcnett

Nov 9, 2012

I came by to look at a used truck without any knowledge of what Toyota has to offer. One of the employees working the lot, Joe Parisi, helped me through my process of selection. He is extremely knowledgable, professional and polite. Usually, when I go to dealerships, the people on the lot selling the vehicles will say anything to get you to buy their product. Joe, on the other hand, showed integrity and provided great customer service. He didn't just tell me what I wanted to hear, he listened to what I want in a vehicle and matched it with what he had available. I didnt have a problem shaking Joe's hand in the end. Very professional and enthusiastic. Thanks Joe.

fishflos

Nov 9, 2012

We have been purchasing our cars from Luke Shimatsu for many years. He provides great service, he is honest, and gives us the straight scoop on whatever we are looking for. No salesman talk, just great information, which helps us make a decision. We purchased our Hyndai Sonata for our daughter and we are thrilled with our new addition.

glenwilliams

Nov 9, 2012

I came in took look at the tundra's. Joe was very knowledgeable on all the different models. He helped me decide on the tundra over a chevy. The tundra really does out perform the competition. Thank's Joe. I highly recommend him to help anyone who is looking for a truck.

shabfu

Nov 6, 2012

Dealt with Ron Parks who did everything possible to get the car I wanted at the price I wanted. He spent the time necessary to make sure everything was to my liking.

dinahM

Oct 29, 2012

Lee was great! We were able to do the entire transaction in less than 3 hours.The finance guy was also fast and efficient. EXCELLENT.

patmcgee60

Oct 29, 2012

I have bought dozens of cars from other dealerships in my life but DCH Toyota of Oxnard was by far the best.Everyone was friendly and helpful Especially Al Gaines. He never left me throughout the process and didnt even flinch when I changed the color at the last minute. I will continue to do business with him as long as I can, GREAT experience.

HoosierJSM

Oct 26, 2012

DCH Toyota of Oxnard is a first-rate dealership. Lee Jaitt was extemely helpful, yet low-keyed, in assisting us in leasing new Toyota Prius in only about 2 1/2 hours from in-the-door to off ghe lot. DCH's price for our trade-in was fair and the entire experience was pleasant. Lee is an outstanding salesman. My wife Dinah is thrilled with her new Prius.John MasonSanta Barbara

S41383

Oct 26, 2012

I had a few dealerships in mind when making my decision to purchase a vehicle. It was between acura, Honda and Toyota. After looking around I decided on a new 2013 Corolla S. I saw a review on Yelp about this dealership and decided to give them a shot. I'm glad I chose DCH Toyota of Oxnard. We were there for a few hours trying to work out a deal we liked. Ron Parks was helpful and friendly the whole way through, I would definately reccomend seeing him when going to purchase a Toyota. The finance process was easy and quick, thanks to Elijah. Keep up the good work and thanks again Ron :)))

jlars1375

Oct 20, 2012

5 rating is not high enough! How about a perfect 10! From our entrance to DCH Toyota through the purchase of our pre-owned car, we had excellent service from all employees. Everyone was friendly and efficient. Chris Case welcomed us, offered us yummy cookies and coffees, checked out all aspects of the car and made the whole purchase experience delightful. Jim Gray took us through the business part of the sale with aplomb and a bit of wonderful humor.Thank you DCH Toyota of Oxnard. We'll be back!

schultzk

Oct 15, 2012

Ron was an awesome dealer. He was extremely patient and and always had the customers best interest in mind. From waiting for more than an hour for the car to be delivered to lifting a motorcycle into the back of my new truck, Ron was the right dealer for me.

botwinickkdb

Oct 11, 2012

I am COMPLETELY SATISFIED with Dan; He was an Excellent Sales Person.As well as bookign our 1st service appointment for us in 4 months.He even went the extra mile and programmed my wife's blue tooth for us.If I know anybody that needs a Toyota, I would defintely reccomend Dan.It is overwhelming to deal with trade in and purchasing after a long day of work;but Dan put my wife and I at ease. He offered us beverages and made it enjoyable.Car Salesman do get a bad rap; but again I was COMPLETELY SATISFIED.It literally was a no haggle purchase and went very smoothly!In closing, my wife and I will be Return customers to DCH because of Dan

actup

Oct 2, 2012

DCH Toyota of Oxnard gets the highest rating I can give. When I scheduled my service appointment they contacted me and to confirm not only the date and time but to make sure the appointment still fit my schedule. When I arrived I was greeted at my car and was signed in within minutes. I'm writing this review so they must have done a great job, right?They are a "class act" and I would highly reccomend them.

rahulsawhney

Oct 1, 2012

Angelito devoted a lot time to show the car and explain the features. Curt and Lee are very understanding and appreciative of their customers' needs.

vtacarguy

Sep 28, 2012

Lee is a wonderful sales person, ask for him and you will be pleased in every respect

frankie.ramirez.754

Sep 22, 2012

Ron was one of the best sales people we have ever dealt with. Very down to earth and trying to get me the best deal with my best interest in mind. I would highly recommend Ron aka Ronny Ray The air force way Parks to anybody buying a new car. Everyone we dealt with at Toyota of Oxnard was extremely helpful and just wanted to make sure we were happy. Thank you so much, we will always buy from Toyota of Oxnard and we love our new Camry XLE Hybrid!

eric.cruz.581

Sep 18, 2012

We have beenlooking for a mini van for our growing family and came down to two models; the sienna and the odyssey.we went tho a couple of honda dealerships and had an awful experience.then I called dch toyota of oxnard and spoke to Ron . The transition seemed effortless and we did not feel any pressure at all. Love the van we got and I thank Ron and the guys for a wonderful buying experience.

holly.ensminger

Sep 17, 2012

My husband and I had been shopping for a new car and Ray called us in for a deal we couldn't refuse. The process was quick and easy. Ray was very thorough showing us everything we needed to know about the car and the workings. The paperwork was a breeze and all the staff was very efficient. A very positive experience!!!

pop50roy

Sep 15, 2012

Rae was great. Your whole team was helpful . They met my expectations. Rae was very informative and answered all the questions I asked. Your credit dept including the credit Manager assisted in our financing and in fact matched my credit unions interest rate. Thank You Rae and the DCH team.

Blackpearlpool

Sep 13, 2012

Rae was great, everyone was friendly, it was one of the fastest deals we have experienced. Even the gentleman in finance was friendly and informative.

mamajens

Sep 10, 2012

My husband and I were looking for a work car for him and after visiting the prior dealership, Ron was a pleasent surprise. Relaxed is the best way to describe him...seemed easy going...no hard sale. After a long day of car shopping we settled on the camry...how can you go wrong with a Toyota...Right!

xsw

Sep 9, 2012

Extremely helpful. Down to earth no pressure guy. Was easy to work with and if you had any sort of problem in your searches ron was there to make sure it got sorted out.

flowers4

Sep 6, 2012

Ron Paul was great to work with!! He felt like an old trusted friend. He put me at ease and put me in the right car for my needs!! My new Yaris could have sold itself but Ron was the reason I bought from DCH Toyota of Oxnard.He is a compitent but casual salesman, professional and knowlegable, an asset to your company! I have been car shopping since 4th of July and DCH Toyota of Oxnard was by far the best dealership I visited. The showroom is beautiful, i like the openness of the office desks, as opposed to being lead to a small cubical. Elyshia in financing was wonderful and the floor manager ?? cant recall his name?? sorry Mr.SuperNiceManager?? was great. My case required a bit of patience and they had plenty. All told a Great Team!!! Thanks Toyota, it was a pleasure doing business with you. ps, ringing the bell out front when the sale was final was grand fun!!!!!

imsotight

Sep 6, 2012

Ron Parks is everything anyone wants in a dealer. He was friendly, laid back, and not pushy. I hate buying cars. It's usually a very stressful experience but not with Ron. He made the entire experience enjoyable, AND he got me a GREAT deal! Ron knew what he was talking about, answered all my questions, taught me stuff about the car that I didn't know and then some. Great dealer. I totally would recommend him and will totally go back to him for my next car. He took his time with us and let us do our thing from looking at different cars, to the test drive, to the sale, to the paperwork, to the finishing tour (last minute explanations with the awesome gadgets on the inside of the car, showing me where to go with my free oil changes, etc.).All in all, great dealer, great price, great car. I totally recommend Ron Parks. You will know what I'm talking about.

craybian

Sep 3, 2012

Ron was friendly, professional and easy to work with. Everything was above board. We love our new Prius and think we got a good deal. Thanks.

crickett1

Sep 2, 2012

I give these guys at DCH Toyota of Oxnard an A+ !!! Ronnie Ray was like an old friend, great guy!!!He gave me options, listened to my priorities,was patient and understanding of my special circumstanses. I have been car shopping since 4th of July, 3 times i made it as far as "the office" and 3 was a charm there!! for 1 thing i love the openness of the dealership. I did not like the DCH Honda down the street, those little offices were awful! and Cindy was tooooo stand offish, with a take it or leave it attidude toward a Fit that was a contender. She told me ," I will sell this car by tomorrow, to you or someone else, so sign or dont sign." Totally different atmosphere at the Toyota dealer. He wanted me in the right car for me. Ron was fantastic!!!!! He even let me bring back a sub-standard model that i first took and upgraded me to "MY" car with no hassel. and the finance guy, ? Elyshia ?? great at his job!!! the best i worked with by far!! also, oh yea :) i got hungry during the signing process and didn't think the cookies (that looked great and i would enjoy later) were a good lunch so Ron gave me a ride to a Subway so i could get a sandwich!! talk about going the extra mile!!! The floor manager was very professional too. Liked him best of all the managers i worked with too. just overall a great team there. i still need some Xzillion coating applyed next week so will see about the service department....i feel in good hands. Thanks Toyota!! I LOVE MY YARIS!!!!! I'm turning heads and saving gas. Great expierence. ps please excuse my spelling and fix if you can, i guess i rely too much on spellcheck!:) LOL.. Good Blessings To Us All and to All A Toyota!

docloc

Sep 1, 2012

Lee helped me 22 months ago with my new Prius. When the new Camry came out this year I really like it's look, not to mention it has every extra you can image. I called Lee about getting me an XLE and he helped find exactly what I was looking for and I'm extremely happy with my choice. I was not very mobile due to some surgery but he rose to the occasion helping me by getting most of the paper work done before I even got to the dealership. I love working with Lee, that is why I used him again with this new purchase. I love my new car, my sales rep and the dealer ship!

Smith7710

Sep 1, 2012

DCH Toyota of Oxnard is committed to making my visit a pleasant one. That is why we purchased our last two vehicles at DCH Toyota of Oxnard. Both were very easy transactions, no pressure, haggle, in fact a pleasure to buy from this dealership. We have since become loyal, lifetime customers. We only have cars serviced by the dealership. The parts and service staff are very knowledgeable, courteous, friendly and professional. Josh De La O is exceptional. And so is Randall Holt. They always treat us like family. And for these reasons, we will continue to do business with DCH Toyota of Oxnard. I would gladly recommend them to anyone even thinking of purchasing or servicing a new vehicle. They are truly the best!

anagreen43

Aug 30, 2012

I was very pleased with my experience at this dealership. The price I was given over the phone/internet was essentially the price I paid for my new Camry.

jskenderian

Aug 30, 2012

We have purchased several new cars over the years and this was by far the best experience we have had. We brought the kids with us because were just planning on "looking"! When others might avoid a customer walking in with three kids under 8, Ron Parks walked right up to us and made the entire family feel part of the process. Ron showed us the Tundra we were looking for and we decided to get it. The entire staff then went in to action to keep the kids occupied while we processed the paper work including balloons, cookies, the remote for the TV,airplanes and hot chocolate! Thanks Ron and the entire DCH Toyota of Oxnard team!

Lotus09

Aug 30, 2012

Went in for an oil change... Was made aware of a slight coolant leak. Raymond told me that it was safe to drive since they had topped off fluids. On my way back home to Long Beach, Major warning light came on. There was no coolant in the car. Had to spend $40 at nearest Toyota dealership since i was told the car takes 2 containers...Informed Raymond, wanted a refund. Raymond said he would get back to me right away and after a few weeks i made several attempts to contact him. When i finally got a hold of him he said he had been "busy". Was then told i could take it or leave-it with a $40 "store credit" to make up for it. When i wanted to use credit towards their $24.99 Oil change...was informed i couldn't since they were running a special. Not wanting to wait until their special was over i then spoke with Chris (Parts & Service manager) and was told if i wanted to use my "store credit" i had to pay full price for the oil change...$40. This is a joke. What a bunch of games. Your customer service is awful.

sandimas76-ventura

Aug 27, 2012

Ron Parks is fantastic to work with. No high pressure, really listens to what you want and works very hard to get you the best deal - and we had scoured all the Toyota dealers in Ventura County so we knew what other dealers were willing to do for us. We feel that he went out of his way to get us the vehicle we wanted - had to do a fast trade to get the car from another dealership. Would definitely work with Ron again in the future. Also, we did not understand the audio/bluetooth system in the car, took it in to Ron, on a Sunday a few days after the sale and he spent a good 1.5 hours working with us to get it set up correctly. His help was much appreciated - he could have had us come back to the service department but helped us immediately. He's the best and we highly recommend him as your Toyota salesperson.Sherry and Hector

atrautman

Aug 25, 2012

Al was very straightforward and helpful. He test drove the car for us before we drove in from Santa Clarita, just to make sure there wouldn't be any surprises, and so that he could answer any questions we had. Very good experience all around.

BenF

Aug 24, 2012

Great from the time you get on the lot. Luke had excellent knowledge of the cars, was readily available if I needed assistance, but was not pushy at all. He made sure to show me everything that was similar to what I was looking for so I was well educated. I cannot say enough about the service that was provided. I would highly recommend anyone considering a Toyota purchase use Luke at dch.

KassiHawkins

Aug 13, 2012

Lee did not waste my time. He made a great deal I could not walk away from. This is the second time I bought a car from Lee and I will always go back to him.

2010 Toyota

Aug 12, 2012

I would highly recommend this dealership to anyone who is interested in purchasing a car. They were not overbearing in trying to secure a sale and were pretty detailed in responding to any questions or concerns I had regarding the car or the sales transaction. They were able to get my used car up to new car status - i appreciate that William took personal investment in ensuring the car was "cleaned up" before I picked up the car the following weekend. Thank you for working with me on my Toyota Highlander Hybrid! I absolutely love this car :)

jayjune500

Aug 12, 2012

Good purchase experience overall. Could have been great experience if there were additional service after purhcase of the vehicle. However felt as though we received a great price for the car.

Ryanmooreh

Aug 12, 2012

We Purchased a new Prius V Five this weekend. Lee was professional, knowledgable, easy to work with, honest, and courteous. He made the purchase a pleasure. And we got a great deal.

Cferreira

Aug 3, 2012

Customer service is fabulous! I went here to look for my first car and i ended up leaving that night with a toyota corolla! Its cute, great color, good condition, certified, awesome price, and low mileage. Im really happy with the car i got... Thank you Efren Garcia!!! He made this experience unforgetable! Everyone there is great in general and are willing to work with you:).. Price range... Mileage..etc. They make shure to give you what you are looking for. Anyone who comes here to DCH toyota will leave very happy with their choice plus a great experience! Its totally worth it! Thank you efren!

grant5678

Jul 31, 2012

Lee Jaitt is very knowledgeable about the vehicle I purchased. He is a honest and trustworthy person. I enjoyed my car purchase and thought I received a fair price for my car.

jbickley

Jul 31, 2012

I did a lot of searching and I was able to find the best car for the money at DCH Toyota of Oxnard. Lee and Joe were helpful and to the point.

josephpbolger

Jul 31, 2012

Ron was great!! Curt was a good help also. I didn't however particularly appreciate Gabe Tamsing and his unwillingness to return my call three days after I purchased my 36,000 truck. When i was signing my contract he recommended that I purchase the low-jack system but I declined since I had no clue about it. He then offered it to me for a lower price and I felt pressured to say yes. After thinking about it for a few days I had some questions about it which i figured he could answer since he sold it to me so I called him and left a message on his personal mail box. It is now 4 weeks later and i still haven't received a call. Im not sure if he's just trained to up-sell products just to make more commission but I feel like this was horrible customer service and i wouldn't recommend the dealership just because of this man. He doesn't conduct himself like a true professional and doesn't seem to care about a client once the contract is signed. In my opinion he should spend a bit more time explaining a product or package before ushering a client out of the door. Not very happy and wouldn't ever have purchased the low jack system if i had more time to think about it

dmdupre10

Jul 29, 2012

Ron was very patient with me as I was very nervous to buy a new car from a dealership. I came all alone and the fact that I was a woman who knows very little about cars I appreciated it that he did not try to take advantage of me. We settled on a fair price. He answered all my questions and was not pushy at all. I appreciated his low-key personality and sincerity.He assured me that once I left the lot, Toyota would still be there for me.The only thing, I would have requested is that they offer their customers something to drink and maybe a snack, because I was there many hours and came home exhausted!

jerrybowles

Jul 23, 2012

Luke is one of the best sales persons I have ever worked with. The dealership provided excellent service and made my purchase great.Thanks Luke...........

danielrichman

Jul 22, 2012

After attempting to get my message across to several other dealerships in the area, and searching online for a vehicle that met my needs, I was led to DCH Toyota from Capital One, as an incentive to gain a car loan with them (as a lendor), and more specifically, through DCH Toyota of Oxnard. Mr. Al Gaines being their internet sales manager. Very approachable, no "beating around the bush", kind hearted, easy to get along with. He listened to our story, albeit brief (as we'd done the rounds with at least 5 other dealerships), and gave us a straight forward answer. Walking with us through the 6 hour process, answering questions, taking care to cross all the T's and dot all the I's. We drove away with a very nice car, and a plan to use this as a stepping stone for something bigger down the line. Thanks Al!

Sovann

Jul 6, 2012

Ron was friendly, professional, and courteous. Where some dealers look for the first signs of a sale or bail, Ron was simply there to help me look at cars, anything from a Prius to a Sienna. In the end I decided upon a Camry Hybrid and got exactly what I wanted with a decent price to boot. I would recommend Ron to anyone.

warren_n_d

Jul 2, 2012

If you are trying to do some comparison shopping online, these guys really suck. They take forever to get back to you, don't ever give you any details on the vehicle that you want to buy and just feed you crap to come down to the dealership so they can scam you.Don't waste your time with them.

spasquar11

Jun 21, 2012

Never in my life had I been to a dealership before to buy a car. But when my 2002 Ford Escort's engine failed at 149k miles, I swore to only buy Toyota from that point on. I contacted the dealership and got e-mails back from a number of sales representatives but only Ron actually read my request and answered it appropriately. Seeing as my car failed, Ron drove from Oxnard to Camarillo and picked me up in his own car to bring me to the dealership. He was sweet and kind...not to mention funny and DIDN'T PRESSURE ME AT ALL! Being new to a dealership he could've given me the complete run-around and I wouldn't have known any better until after the fact. Instead he took my budget seriously, found me exactly the car I was looking for and even found the color I wanted (Black Sand Pearl 2012 Toyota Corolla). He got me an amazing price even with the set backs I presented him. I had an absolutely amazing day with him. I am extremely happy with my new car and look forward to doing more business with Ron in the future. If you need a new car, Ron is the only sales guy that won't "sell" you anything...he'll just help you get exactly what you need. Thank you Ron!!! Your selflessness today brought light to the true goodness of people and I am happy to know you!

erik.stramblad

Jun 12, 2012

Ron was very helpful throughout the car buying process. I have contacted him many times since buying my vehicle for answers to various questions. He has always taken the time to find any answer for me and responded in a timely fashion. I highly recommend visiting Ron for your next purchase.

norm919

Jun 12, 2012

My experience with DCH Toyota was a pleasure from the get go. I emailed several dealers in the LA area, some never replied or quoted the wrong trucks all together. Ron quoted me a great price on the truck I wanted, but it sold to someone else before I could get there. Ron worked with me to get the truck I wanted and I ended up with a better model and price than I expected on a lower end model. He was great! My whole experience with the Manager and finance department was great, I was in and out in 2 hours and on my way home in my new Tacoma! If you want a good deal on a Toyota, contact Ron, my guess is you will be very pleased as I am!

TTibbs

Jun 12, 2012

Ron was a great help in looking at new cars. There is not another dealer there that I would buy a new Toyota from. He was friendly and amiable, not too pushy, but really helped us find a car that was a best fit for us. He was a great dealer.

sanshu6

Jun 11, 2012

Okay I am writing this to let everyone know that sometimes you have to take the time to talk to the right people. You can't allow a bad apple spoil the whole bunch as they say. I was unhappy with a previous deal I made with DCH Toyota and yes I am very much at fault but being at fault doesn't excuse the dealership for taking advantage. Before this gets off on the wrong foot let me explain what happened to change my mind. I recieved a promotion from a nearby dealership Hyundai who said they would take my trade in blah blah. When I got there they said no way your upside down on that vehicle and would need at least 3k down. Then their finance manager suggested that I go to Toyota and have them return all the extra insurances and warranties that way I wouldn't be so upside down and it would cost me less to do a trade in. So taking that advice I went to DCH Toyota and I happened to talk to the finance manager and simply asked if he could remove my warranties and insurances to bring down the over all loan. He was puzzled why i would do this so I explained. Then he said wait this is not how we want a returning customer to feel so he had Paul Panz Specialist take me out to look at a 2012 Scion and I loved it then the finance manager worked with me on how to come up with the financing I can afford and how to get a loan even though my credit had taking a bit of a hit from the last time I was in. I have to say this was above and beyond my expectations. Thank you!

Terry Snydert

Jun 8, 2012

Ron Parks made sure that I got exactly what I was looking for, down to the color and additional Package. He's a hard charger and do what it takes to ensure you walk out with a smile on your face. He was very honest and up front with me and made sure that I was comfortable with what I was buying and the price. Not once did he apply any pressure (Like the Yo-hos over on Johnson do). I'd definately recommend him to family and friends looking for a New or Used Vehicle as go back to him peraonally if I ever had the need for another vehicle. IMO, I don't think DCH truly knows thaty have a shining star her. Now they do. DCH as a whole has treated me fair and square. I bought a Honda CRV fom DCH Honda a few years ago and was impressed with them as well. That was my main reason for going to DCH Toyota.

departsguy

Jun 6, 2012

Al Gaines is an excellent salesperson whose strait-forward approach was appreciated. I highly recommend Al Gaines and you will be professionally assisted in getting your new Toyota..

8GK8

May 26, 2012

Lee was great in every way and with a sense of humor to make it fun. We are looking forward to buying our next car through him.

Cari Kessner

May 8, 2012

I would absolutely reccomend Lee at Toyota of oxnard. He made it a relaxing stress free experience buying a car. I got the truck that I wanted for the right price and I will definately be back when we need to buy another car.

rpech15

May 7, 2012

Ron Parks did a great jon! He made me and my family feel at home. Made sure my kid and wife be comterable and offer drinks and snacks while we waited. Great customer service!

Gjamfam

May 3, 2012

When we recently purchased our Camry we dealt with Mr. Gains. He Wes very professional and not pushy. He helped us to get the vehicle we wanted at a very good price. He really went out of his way for us and it is very much appreciated. This is the third vehicle we have purchased through DCH Toyota of Oxnard and we will continue to go though Mr. Gains for all our future purchases.

NM46666

Apr 29, 2012

Just bought a Scion xD. Did my research beforehand. Worked with Rea Griggers at the dealership. Rea was very professional, knowledgable and a pleasure to work with. He conducted business in a straightforward, direct an open fashion. I would recommend the dealership, and Rea in particular, to anyone looking for a Scion or a Toyota. Great experience!

kelnel86

Apr 27, 2012

My experience at the Toyota of Oxnard Dealership was AMAZING and I owe it all to Ron Parks! He made me feel so comfortable and was NEVER pushy like all of the other salesmen that I had dealt with at other dealerships that day. Ron was extremely personable, welcoming, genuine and he made me laugh!! He helped me through the whole process of buying my first car and I felt really good about the experience. Everyone should buy a car from Ron; it was an excellent experience!!!

fritzpuppy

Apr 25, 2012

I had an increrdible experience and my salesman William Holden was fantastic, he was professional and friendly, didn't pressure me one bit and left me feeling informed and comfortable with my new car purchase.

sanshu6

Apr 22, 2012

Bought a 2010 Toyota Scion TC (manual) in December 2011 wanted to trade it in for an automatic in March 2012 but because of all the add ons I'm 4k upside down on the vehicle. They told me when I wanted to do a trade in that the retail value was sold at 3k more than its actual value add the warranties and protections I am now 5-6k upside down and would have to bring in 5 k to do a trade in on a vehicle I just purchased 3 months ago. What a stupid way of doing business.

90goingnorth

Apr 19, 2012

I got my car last weekend and i had a good experience. I emailed first they responded to my email and it did not take a long time.

marilynmay

Apr 18, 2012

I had been working with a dealership in Ventura and they were not finding the car I wanted, used Prius, Gold. I kept asking for what I wanted and they kept trying to sell me other cars. I finally got frustrated and began to call all the dealerships on my own and I FOUND three in my price range. The first one was in Oxnard, CA., then there was one in Thousand Oaks, CA and another in North Hollywood. With so many to choose from I knew I would have a car by the end of the day. Daniel, my salesman gave me the information I asked for, without any hassel. We negotiated on the price, the extra coverage warranty and with a quick credit check, I was out the door in my beautiful gold Prius. Daniel even followed me to the car rental agency so I could turn in my rental. I felt bad calling the other car dealerships to let them know that I found my car. I am VERY impressed with DCH Toyota of Oxnard, CA. M. May

Pimprota

Apr 17, 2012

Very responsive to our questions and needs. Both excellent employees. Would highly recommend them to anyone interested in service or a new car? The service department never keeps you waiting and understands when you explain an issue with the car. The salesperson knows the cae inside and out and doesn't hesitate to educate you on the workings of the car. Very helpful.

miketraff

Apr 16, 2012

The salesman worked with us to get a decent price that was in line with the KBB fair price and the whole transaction was handled professionally by the the salesman and finance department.

msidnam

Apr 10, 2012

Ron was great! I was already pre-approved for a loan and the Truck I was planning to purchase at another dealership ended up not being what I expected. After visiting a bunch of other local dealer ships and even some in L.A. and Pasadena I stopped by DCH Toyota on a whim just to check out their used vehicle selection. Ron was very helpful and informative. No pressure sales. I got a great deal on my truck and am very happy with it. In all honesty I do have to admit being little disappointed that the truck was given to me with the fuel tank completely empty (not even enought to get home!) and needed an oil change - but other than that everything is in great condition.

03259058

Apr 5, 2012

For over a month I conducted research on a specific vehicle that my wife and I were looking to purchase. I spoke with several local dealerships and got the typical, aggressive salesman approach...... Headache! Then, I saw a vehicle fitting our needs at DCH in Oxnard. My initial instinct was that it was too far from our home, but the price seemed reasonable in comparison to other identical vehicles. After calling in with an inquiry on the vehicle, the Sales Manager; Matt, connected me with Al Gaines..... What a blessing in disguise! Within two minutes I realized that he was a no-nonsense and knowledgeable guy. He answered all of my questions right away and was VERY personable. We left the phone call with him putting zero pressure on me. He offered his assistance and left me his numbers in case I had further questions. Four days later we drove 2.5 hours to see the car in person and it was exactly what Al promised. Within twenty minutes we had finalized the purchase of our new vehicle and the trade-in of our old one. Just as important, Al made a recommendation for a place nearby to eat lunch, which was also excellent! At the end of the day my wife and I felt extremely comfortable with Al - as if we had known him for years. They may call him Al "Capital" Gaines, but it should be Al "The Man" Gaines! And, the DCH Toyota dealership is a huge facility that was well maintained. Coffee, delicious cookies and an overall kind staff! Thanks DCH and Al!!! We couldn't have asked for a more pleasant experience!Sincerely,Jared Lorraine

chris740

Apr 2, 2012

Had a great experience, didnt feel pressured to buy anything. Mr. Parks had given me a great deal, was very patient with me while i made my desision.

Lorena98

Apr 1, 2012

My name is Lorena Esparza and want to inform you about the wonderful experience. I worked with Juan Alfaro to find the new Toyota that best fit my need and budget. Juan was very professional, patient, and knowledgeable about all the cars that I test drove. I will highly recommend Juan to all my family and friends. Sincerely,Lorena EsparzaA very happy customer

daviduc

Mar 30, 2012

Walked in with about 2 grand in service repairs, and driving out without having to do the service , getting rid of a lease, and owning new sienna, thank you lee for working the deal!!

felipe826

Mar 24, 2012

I live in Salinas, Ca and I was looking for a specific truck with specific upgrades. After weeks of searching, I finally found the truck at DCH Toyota of Oxnard. The price was right and Al Gaines, Salesman, was a no game playing straight forward guy. There was no haggling and an agreement was reached over the phone. I DIDN'T MIND DRIVING THE 4 HOURS ONE WAY to complete the purchase. I was in and out and there were no discrepancies. The follow up customer service has been pleasurable as well. If DCH says they are going to do something they do it and in a timely fashion without me having to 'hound' them. Thank you much for a great truck!!! Sincerely, Felipe V.

joy2ski

Mar 24, 2012

This was a fantastic experience purchasing a new vehicle. Lee was wonderful and we would purchase another vehicle from him. A big thumbs up Lee

jaltamirano

Mar 21, 2012

Very friendly staff. Did not push me at all to buy a car. Worked with me to get what I want and how I wanted(of course when possible). Overall great experience!

heyjonesy

Mar 19, 2012

I called Dan Rollag on a recommendation when purchasing my 2012 Camry. Dan is an absolute pleasure to deal with. His customer service is superb. He's genuinely kind, knowledgeable, and very easy to work with. The entire transaction was handled with the utmost professionalism and respect for my time. Overall, this was by far the best experience I've had while buying a car. I highly recommend asking for Dan Rollag next time you're in the market for a new Toyota. You won't be disappointed.

jmadrid50

Mar 16, 2012

I enjoyed my visit to the dealership. Lee was very personable and worked with me to get the deal I needed/wanted. I would recommend this dealership and Lee to all of my friends and family.

Holly-SoCal

Mar 11, 2012

Eddie made the impossible, possible for me. I am a single mom, starting over, and needed a reliable, safe and economical vehicle. After walking away frustrated from multiple dealerships over a three-month period, I shared the view of many about "car salesman." Eddie is far from typical. His knowledge, compassion and honesty are evident. It's obvious that he enjoys and cares about his job and clients. I highly recommend Eddie to all, especially my family and friends. There needs to be more professionals like him in the business! Sincerely, Holly

dzone80

Mar 10, 2012

I came in to Dch Toyota to purchase a new 2012 Prius. I was very pleased with the selection and no pressure sales I received from Richard.He was very knowledgeable and friendly and answered all of my question I could come up with while giving me time to think if the car was right for me.I was given a very fair price with the exact car and options I was looking for I would definitely purchase another car and highly recommend Richard and staff.

Torrey555

Mar 10, 2012

We purchased a 2012 Camry Hybrid on 3/09/12. We did our research on Hybrid's and Lee Jaitt cemented the deal! He was very knowledgable and down to earth. It was the easiest car-buying experience ever! Thank you Lee for a easy experience. I know we are going to love our car!

jjbrdh

Mar 8, 2012

I came to DCH Toyota of Oxnard with my daughter for the purpose of test driving a Corolla S. She had already done her homework and knew just what she wanted but we were not ready to purchase yet. Ron Sparks met us right away and was ready to answer all our questions. Once he knew what she wanted, we were able to work a good deal on the car she wanted.We are very satisfied with our purchase

richepstein

Mar 4, 2012

Leased a Prius V todayThe salesman called me from a inquiryI made about a trade of my lexus 450h i made online.He was the first to contact me, he told me what he had in inventory, i told him my trade and what i wanted to spend.he asked to call back in 15, which he promptly did. He gave me some options , I told him I just want to do this in and out.We arrived he took us to the car, we drove it by ourselves. we said yes, finance guy was easy straight to the point. Done left with test drive and everything 2 hours with the car. This is what i consider a perfect dealership experience and it started and finished with LEE JAITT.

Travpinoy

Mar 4, 2012

I wasted my 3 hours of my time dealing with this dealer. One day the sales manager agreed to take my vehicle for a trade and then 4 days later he tried to tack on $4000 on my proposal of a different car. The worst part is the sales manager refused to explain his decision. It was the worst part of professionalism I have seen. I am a supervisor and I train my staff to provide the best customer service. I know what good customer service is, and DCH Oxnard Toyota did not provide the best service or even good service. I vow to tell all my friends what poor service I recieved on 3/3/12. Steer very clear from this dealer especially the unprofessional sales manager.

jason_pleis

Mar 2, 2012

Dan's attentiveness and readiness to assess our needs was unmatched by other dealers. I had been to a few other dealerships where the sliminess of the sales people turned us out. However, when we visited DCH Toyota of Oxnard, Dan was there with a smiling face and ready to help me purchase my brand new car! I had only a few things that i was looking for in a vehicle (good commuter, a manual transmission, and with enough room to comfortably seat me and all my Offensive Linemen sized chums) but with a little bit of sleuthing, Dan helped me find the perfect car at a fantastic price, AND in my favorite color! As a first time car buyer, Dan made the whole purchase easy to understand, and was there to explain things along the way and reiterate everything when it went over my head. I would definitely recommend any of my friends to him!

supersam9

Feb 26, 2012

Walking into DCH Toyota of Oxnard I was imidiatley made felt welcomed by Juan. Instead of asking "what can i help you with?" He just smiled and complimented the weather! Instantly I felt comfortable and at ease, no preasure. Juan Alfaro, answered all my questions with confidence and pride. He was caring, respected me and my needs, and made my car buying experience productive! I was enthused when Juan introduced me to my new car. I highly recomend Toyota of Oxnard and the sales man, Juan. I feel they are a trustworthy dealership and keep their customers wants and needs first in mind.

englandpa

Feb 25, 2012

I visited DCH Toyota of Oxnard to look at a car I saw online. I had phoned first and spoken with Richard who was very helpful with my questions over the phone. When I arrived he was very friendly and personable. Went for a test drive and he patiently answered many more questions. I explained my budget and the payment I felt I could afford. He made several trips to the manager to try to get a deal that would work for me. He applied no pressure and was able to secure me a fair deal. I have had negative car buying experiences in the past at other dealerships. This is my second transaction with Toyota of Oxnard and each has been very positive both financially and personally with everyone I met with at the dealership.

vtacarguy

Feb 25, 2012

I purchased a new 2012 prius on 2/24/12.Both Lee and Matthew were very friendly and helpful throughout the entire sales process .Car looked great and the best possible price around anywhere

rmlanderos

Feb 23, 2012

We truly enjoyed our experience at DCH Toyota of Oxnard with Mr. Albert Gaines.He was patient and not pushy. We visited several times before we made our final decision and he was pleasant each and every time. We found him to be sincere and truthful. We really appreciated his understanding and the quickness in which we completed our transaction and at a decent price. We are pleased with our new slightly used certified vehicle. This is our second vehicle we purchase with DCH Toyota of Oxnard. And when we are in the market for a new or used car we will definitely be calling Mr. Gaines.

lauraneathamer

Feb 22, 2012

Lee Jaitt was fantastic! We love our new car and could not be happier! Already thinking about the next time we get to go back!

Paul gallagher

Feb 22, 2012

I responded to an Internet listing for auto pricing and sales. Within 30 min. I had had 10 to 15 responses from dealerships from North County San Luis Obispo to Oxnard. The contact person at Toyota of Oxnard was Ron Parks. He was very responsive to my questions sent me information on all the cars that were available that I inquired about with the manufacturer's suggested retail prices, which was the starting point for negotiations. I offered him. He counter offered always getting back to me very quickly by phone and the entire negotiation was completed with me signing the credit apps with him about 30 min. Overall it was a very positive car buying experience and I would certainly recommend Ron and Toyota of Oxnard to my friends.When I offered to come get the car on March 4, he counted that he would deliver it to my home the next afternoon in San Luis Obispo. Some hundred and 35 miles distance. Now that's service!Paul Gallagher

bennetttray

Feb 21, 2012

My husband and I purchased a Prius V in January 2012. We were pleasantly surprised by the selection of vehicles available at Toyota of Oxnard. Juan, our salesman, was extremely helpful and patient as I made my decision on which vehicle to purchase. In fact the entire staff, starting with Juan, the finance guys, and the service department made our overall experience a great one, and I am very happy with my new car.

YMpena

Feb 21, 2012

The sales person I worked with, Juan Alfaro, was wonderful. He was very knowledgeable and answered all my questions. He took the time to listen to my concerns and was willing to work with me by presenting me with several options that met my needs. After months of shopping for a new car I purchased a new Rav4 Limited and I absolutely love it. I would definitely return to DCH Toyota of Oxnard; in addition, I would strongly recommend DCH Toyota of Oxnard and Juan Alfaro as a salesperson to others.

denaprius

Feb 20, 2012

Lee Jaitt was friendly without being obnoxious. He secured explained the transaction thoroughly stopping to make sure I understood every step of the process.Oscar Gutierrez worked diligently to secure a loan for me. He was understanding of my work in the entertainment industry and the challenges that can pose. I appreciate the extra effort he put into finding the right loan for me.

adrianag

Feb 19, 2012

Juan was very helpful and gave me peace of mind that I chose the right car for me!I recommend this dealership as they have many choices.

andrejoy

Feb 19, 2012

THIS IS THE FIRST TIME I WENT TO A DEALERSHIP THAT I GOT OUT WITH MY NEW CAR IN A VERY SHORT PERIOD OF TIME. NO HASSLES, ON MY TWO OTHER CARS THAT I BOUGHT FROM LOS ANGELES AREA, IT TOOK ME AND MY WIFE WAITING, AND WAITING FOR 4-PLUS HOURS NEGOTIATING, AND DON'T EVEN KNOW WHAT ARE WE WAITING ON, BUT HERE (WE PICK THE CAR WE LIKE...AND OUT THE DOOR IN 2 HOURS.

frochie

Feb 19, 2012

Rea was very friendly, knowledgeable, and great! We came shopping for a used truck with our two children (9) & (4), and he was very patient and kind with our kiddos. We were able to get a great deal on a truck and are very pleased so far. Highly recommend Rea when shopping for a used car.

Deannapower

Feb 15, 2012

Everyone at this dealership is great from the moment you arrive on the lot. I worked with the salesman Luke who went out of his way to be helpful, find me my brand new Venza, and get me through the whole process very well. I will always come back here and would highly recomend them to everyone!

kidrockgirl

Feb 13, 2012

William knows how to make you feel at home, very welcoming... and knowledgeable about the vehicles... friendly and they even have freah baked cookies...I have never seen that before !Go there and get the royal treatment.

dijen

Feb 12, 2012

Upon entering the dealership I was provided with cookies and coffee and made to feel like "old friends". I proceeded to lease a corolla S as I was assured it was the best "deal"...you know what? It was and continues to be an outstanding value to this day I have not seen a better promtion package by any dealer anywhere since. I bought from DCH Toyota of Oxnard then and I am sending my son there for a car this week. William was wonderful to deal with and even delivered the car and contracts to my home.YES!!! I will buy from him again!

destiandan

Feb 11, 2012

Ron was very friendly and patient, answering all of my questions. Didn't feel pressured. Ended up purchasing the car after negotiating based on condition and mileage and was happy with the price. Purchased a 2008 Camry.

sammy2006

Feb 11, 2012

it was a great experience negotiating with Juan. He was very helpful,and answered all my question.I'll would recommend Juan to anyone who's looking purchase a Toyota .

jaimysoto

Feb 10, 2012

I highly recomend DCH and the sales representative Juan Alfaro. Thank you so much Juan Alfaro!!! I visited DCH not knowing exactly what i wanted and was so pleased when Juan showed me to the right car for all my needs. I was so happy to park my new car in my drive way. DCH is doing an excellent job finding good hardworking employees who trully show they care for their customers. I appreciate your time and effort for making my car buying experience pleasant, simple, and economically right! Again, Thank you Juan Alfaro!

socallengyels

Feb 10, 2012

after months of shopping for a new car we finally bought one from DCH TOYOTA OF OXNARD. our experience? was great! our salesman Al Gaines and i communicat?ed through email before we visited the dealership?. we were very hesitant to buy a car because we didn't want to get the usual run around of debating and bargaining? with an unseasoned? salesman. we were guaranteed? a clean, smooth and profession?al expereince? and MOSTLY the car and options we wanted at the price we wanted; that guarantee was fulfilled.? if your looking for a new car we highly recommend DCH TOYOTA OF OXNARD and AL GAINES a salesman with 15 years of TOYOTA sales experience?. .

dannyduarte

Feb 9, 2012

Finding my car on the internet at DCH Toyota of Oxnard and dealing with Al Gaines made this experience quick, easy, and pleasurable. I was very happy and satisfied with the friendly service.

lindabarber

Feb 9, 2012

Al was very professional, courteous and helpful. He answered all my questions and guided me through the purchasing process with ease when I purchased my Prius. I also know that he is very supportive and helpful in our community. I have and will continue to recommend Al.Sincerely, Linda Barber

moore532

Feb 9, 2012

What a great experience working with Al Gaines. Al receives a top rating for his professionalism. Not only will we buy our next Prius from him but will recommend him to all our friends and neighbors.

ragedude1

Feb 9, 2012

I bought myself a 2011 Prius II from this dealer and my overall experience was a good one. Juan Alfaro, the salesman who helped me out that day, was very helpful and had a great attitude. They beat the price of a quote I received from another Toyota dealership and had me in & out fairly quickly. I would recommend this dealership to my friends, family, and to pretty much any one that wants a pretty good deal. Keep it up DCH.

Tony82

Feb 9, 2012

I know everybody is scare to dealerships because the most of the salesman are very pushy.But I going to recommend a good salesman he is very honest guy and friendly his name is JUAN ALFARO . It was a different experience with him .He was very helpful when I bought my Ford Expedition he worked for me to get me the best price.If you are looking for a good salesman and a friend and a good price IRecommend to see my friend JUAN and friends of you too, Thanks JUAN I wish you the best. In DCH Toyota of Oxnard

dalec

Feb 8, 2012

I am receiving satisfaction from the Highlander that I purchased. I saved thousands of dollars in travel fees shortly after purchase when we took the vehicle to Oregon on a post Christmas family trip.

fallieras

Feb 8, 2012

received a great deal on the tacoma. straightforward, easy transaction. the entire staff were very friendly and accommodating..in particular Al Gaines, and James Perez. i intend on being a lifelong customer.

Mits

Feb 8, 2012

Al Gaines was great buying my Tc was fast/easy/and wooow im enjoying it, Thanks Al Gaines ill see you for my next Tc purchase

4mgrabow

Feb 7, 2012

I purchased a 2011 4Runner at DCH Toyota of Oxnard. My sales representative was Al Gaines. He was OUTSTANDING to work with! He was very responsive to my needs and did everything to ensure a quick and easy transaction. There is no doubt that I will continue to purchase my new Toyotas through DCH Toyota of Oxnard specifically because of my experience with Al!

K. Wheeler

Feb 7, 2012

We bought our Highlander in 2005 from this dealership, and worked directly with Al Gaines on the purchase. He was courteous, friendly and professional in his approach, and worked with us to help us get the best deal possible. We had done our research and drove a hard bargain, and he worked with us to accomodate as much of our offer as possible, and we were pleased with the outcome. The Highlander is still going strong, but if we ever need a new one, I wouldn't hesitate to deal with Al Gaines again. I have also been pleased with the recent service our vehicle has received in their service department, where I sensed an honesty regarding our vehicle's needs.

kennyskasa

Feb 7, 2012

We bought our prius in 2010 from this dealership, and worked directly with Al Gaines on the purchase. He was courteous, friendly and professional. I had done research online and came up with a low price, and he accepted my offer with no haggling. I have also been pleased with the recent service our vehicle has received in their service department.

Mike Rosenberg

Feb 7, 2012

Albert Gaines was very helpful and answer my questions honestly. He was very knowledgeable about the autos he sells. Would highly recommend him to family and friends.

nancylgoodman

Feb 7, 2012

I bought my car from Al a year and a half ago. The whole process was simple and straightforward, and I feel that I got a great deal. I love my Prius and intend to go see Al for my next car. Al was knowledgeable about his product and made sure I was treated well at every turn. I highly recommend Al and his dealership.

Ramiro Victoria

Feb 7, 2012

Al Gaines is great, I have bought several cars from him. I have have my daughter buy a car from him also. I would highly recommend Al Gaines to any one.RV

ryandesilva

Feb 7, 2012

I bought a new (2010 model) Toyota Prius from Al Gaines at the DCH Toyota of Oxnard in February of 2011. It was the third Toyota dealership I went to (also Van Nuys and Escondido) and I have to admit I was pleasantly surprised by my experience at this dealership.To give you a little background, I'm a little "frugal" and this was my first new car. I guess a lot of people like the experience of shopping and like to see what is out there. For me, I knew exactly what I wanted going into the dealership and don't like the feeling of being pressured or "sold" on something else. I just want somebody to give me the best deal on what I want.When I spoke to Al Gaines I felt like he understood where I was coming from and willing to work with me. He laid out my options with different level trims of the Prius and helped me evaluate what the price difference looked like on a monthly basis. And at the time Toyota was offering a special of 0.9% financing or cash back. Al helped me run the numbers and figure out which one would be my cheapest option. In the end I ended up choosing the base model Prius (which I still am very happy with) and Al never made me feel like I was being cheap, or pressured me to upgrade, or make a funny face, or anything.So all in all, I would say that I was very pleasantly surprised with the level of service and would highly recommend Al Gaines and DCH Toyota of Oxnard to anybody looking for a new (or new to them) car, truck, or SUV.Hope you find this information helpful and good luck with your car search. Ryan

saramezas

Feb 7, 2012

DCH Toyotoa made my car buying simple. They didnt just want to sell me a car, they worked with me to what fit my budget and lifestyle. I would definitely recommend this dealer. Their service and attention is great.

shinizter

Feb 7, 2012

Around labor day 2011, we were in the market for a new black Toyota Highlander 4x2, black exterior with black leather. Shopped around town and got the best deal from DCH Toyota of Oxnard. Not only did they beat the other dealers price, but also they had the car in stock. There werent too many black on black leather 2012 Toyota Highalnder SE's in stock. We were lucky to work with Al Gaines. Most of our interaction was over the phone. I wanted to make sure everything was in place before visiting the dealership since its hard for us to travel with two babies. Al understood our needs and had the car waiting for us. He handled our paperwork quickly and got us out of the dealership asap. One huge bonus...I wanted to have side rails installed and Al hooked us up with the best price and service. We did have to come back a week later when the side rails arrived, but Al got us a rental car since the install took a day. We will be in the market soon for another car (Prius) and we'll definetely go back to Al and DCH Toyota for our car. Thanks Al.

superhockeymom

Feb 7, 2012

I wanted to buy a hybrid and went on line to read the facts about the prius. I stopped by this dealership and was greeted by Al Gaines. He was very friendly but professional. He worked with me for a few days and found the exact car I wanted. I love my prius! My son unfortunately, got into an accident and my car was totaled. I went back to Al and even though he did not have the exact color in stock, he set me up on where to get it. I have sent MANY people to Al, and everyone is very satisfied. No pressure, just great service! This is the BEST place for servicing your car as well. A little far, but well worth the trip! If you need a Toyota, Al is the guy to get it from!! :)

tconsidine

Feb 7, 2012

I went to this dealer to buy a Scion for our daughter. Al handled the sale and was everthing I like to see in a cars salesperson - knowledgeable, cordial, not pushy. He was also honest. We bought the car and my daughter has been happy about it ever since. Al checked in from time to time to make sure we were satisfied. I highly recommend him.Tom ConsidineArroyo Grande

brokenprice

Feb 6, 2012

If you are considering buying a Toyota RAV4, I confidently recommend you buy from Oxnard Toyota. I had a very good experience with this dealer. The store is shining clean which indicates that people there seriously take care of their business, and thrive to provide excellent services. I have to mention Al Capital Gaines. He was so friendly with tremendous skills to get rid of any type of troubles for you, and help you purchase your favorite car.

causeyfamily

Feb 6, 2012

We had a wonderful experience dealing with Al! Initially I did an internet search for the Highlander I wanted & needless to say I did end up with a slew of salesmen calling/emailing me. Al was one of the few men I dealt with who was gracious, polite, helpful and non-condescending to a "female" buyer. My background is in sales, so I can appreciate someone who does his job well and with a high level of professionalism. I cannot say that about a couple of the men I dealt with who were pushy, aggressive and even threatening as they tried to make a car sale to "close off the month". Anyways, my husband and I can whole heartedly recommend Toyota of Oxnard and most definitely Al Gaines. From start to finish it was a true pleasure to deal with a nice guy who was nothing but professional and kind. I love my Highlander and the follow up from Toyota of Oxnard has also been wonderful- they called & emailed/snail mailed us after our sale to be sure we were satisfied and happy with our purchase..customer service is key these days & they were right on it ! thank you for a great experience & we will definitely contact them again on our next Toyota purchase

Chris Spahr

Feb 6, 2012

I recently purchased a new Toyota Tacoma from DCH Toyota of Oxnard. I had communicated with Al Gaines via e-mail for about a week. I decided to come by the dealership and check out a truck in person and to determine the trade in value of my current vehicle. I ultimately wanted a truck that wasn't in stock at DCH Toyota of Oxnard, so Al arranged to have my desired truck brought over. The truck was ready when promised and the resulting negotiations and paperwork were pretty painless. Overall, this was a pleasant experience. Good job Al!

encinochaz

Feb 6, 2012

Trouble free buying a used Prius. Couldn't have been easier and more friendly. I would shop there again. Drove away the same night with the car of my dreams. Had a slight electrical issue and it was resolved immediately by service department.

sean42082

Feb 6, 2012

I went in there looking for a limited edition FJ Cruiser Trail Teams Edition. I test drove a few, but specifically was looking for that model. Within two days they found me a used Trail Teams edition with low mileage, and a killer price. They gave me a solid deal on my trade in and I couldn't be happier wit my FJ. Overall a solid experience, I continue to send all my friend their way when they are looking for new cars.

tjchjf

Feb 6, 2012

very good shopping experience. very effective communication. very good service. would like to recommend to my friend. will consider to buy another one next year.

Pgroederer

Jan 29, 2012

Purchasing a new vehicle can be a very stressful process, however, I can honestly say (much to my relief) that from the time I pulled into the DCH Toyota Oxnard lot I was treated with respect and no "pushy" sales approach. I had studied the Internet and had a fair idea of what I was looking for. Salesman, Thomas Guzzo, was awesome! He was polite, informative and listened to (and heard) what kind of car I was looking for. Best of all, there was no haggling. I got a great car at a terrific price. Thank you, Thomas, for making what could have been an unpleasant experience become an exciting one!I found the perfect Toyota which, by the way, is my 4th. In my opinion, the craftsmanship and reliability of Toyota and the service of DCH Toyota of Oxnard can't be beat. This is what car salesmanship is all about!PG Roederer

troopper4usa911

Jan 20, 2012

Vehicles only show showroom models of vehicles pricing vs picture suspect and must PURCHASE car fax report. Should be free.

kariesue00

Jan 20, 2012

The staff at DCH were the BEST! Very professional, and did not mess around. They gave me a great deal, and I am very happy with my new car. I would reccomend this dealership to everyone I know!

rubento60

Jan 17, 2012

Had such a wonderfull experience. Juan made me feel comfortable at all times. He treated me like a friend! I was so happy with his attitute... He never made me feel pressured or uncomfortable. He helped me choose the right car for my needs and the right car for my wifes needs! He made my buying experience easy and enjoyable. Thank you for being so helpfull and patient with me!!! :)

jerzten

Jan 15, 2012

I am a college student on a tight budget, but I needed a reliable car to take me to and from school and work.Making a trip into DCH Toyota of Oxnard was a great experience. I wanted to look at the selection to compare to the other cars (jetta, civic, mazda etc) I have been looking at. I was met with Richard, a salesman at DCH Toyota of Oxnard. I am a first time buyer and it was helpful to have Richard help me. I met with the sales manager of DCH Toyota of Oxnard, named Oscar. I felt like a valuable customer with help from these two guys. I drove a saturn before (engine problems) and wanted to switch to a reliable car company. I looked everywhere for the best deals on practical cars. I decided that the Toyota Prius would be the best car for me. I was able to afford a Prius on my budget. It has been one of the greatest decisions ever! I drive a lot which is one of the reason I got the Prius (up to 50 miles per gallon! or 600 miles a tank!) It is the best car to have these days especially with gas prices on the rise.I have recommended DCH Toyota of Oxnard to all my friends. Check it out for yourself!

jgbates

Jan 10, 2012

I and my wife Joan Bates bought this 2011 Avalon from Jim Gray at the Oxnard Location. Jim was with us all the way. He immediately solved a couple of problems. He was very polite and informative. It was a pleasure to work with him. Recently I had the pleasure of meeting Chris Case. Chris was very customer orientated and helped us with another small problem. His people skills are uncanny. I can not say enough about Jim and Chris at DCH Oxnard. This dealership and their personal is a credit to the great company and product that Toyota makes.

linnieola

Jan 9, 2012

Went initially to see about a certified used car which had sold the night before we got there. However, Jim Gray was a great help to find what we needed. No pressure, extremely kind, and friendly. We found ourselves needing a second car unexpectedly, and DCH Oxnard made it a very low-stress experience. I had spoken to Matt before coming in as well, and also provided excellent customer service. Elijah was also low-key and no pressure! Very impressed with this dealership and would certainly come back if I needed to. We also feel like we'd make the trip to come up there to have our car serviced (and we live 30 miles away). Thank you, DCH Oxnard!

Richardsimbre

Jan 8, 2012

To whom it may concern,Jose, was outstanding sales man who provided me answers and got me the vehicle that I've beennwanting. Awesome customer service and very professional at all times. I will obsoletely someday will let people know about their service. V/r,Richard Simbre

tylm66

Jan 3, 2012

YES, LUKE SHIMATSU AND CURT CARLSON BOTH ARE VERY GOOD SALE MEN.THEY BOTH ARE VERY FRIENDLY, AND VERY HELP FULL.THEY BOTH EXPLAINED EVERYTHINGS NICE AND CLEARLY MAKE IT EASY FOR ME TO UNDERSTAND. NEXT TIME IF I WANT TO BUY A NEW CAR AGAIN , I WILL MAKE A DEAL WITH BOTH OF THEM AGAIN. FROM TY LIM

EricV805

Dec 30, 2011

My family and I visited DCH Toyota of Oxnard and it is seriously one of the best dealerships we have ever experienced. Literately all the staff is very friendly and make you feel right at home, especially Richard Abboud. Richard is awesome, he helped make car buying easy, pressure free, and he even brought us snacks and refreshments during the waiting time. Richard helped us find the perfect Prius for us and made us laugh along the way too. He made it his top priority to treat us with utmost importance, as he would his best friends. We thank you Richard, and look forward to telling all our family and friends about you and DCH Toyota of Oxnard. We love our Prius, and thank all of you at DCH Toyota of Oxnard for making it possible!

R879321

Dec 30, 2011

I have been to quite a few dealerships up and down the coast and DCH Toyota of Oxnard is by far the best one I have ever set foot on. Not only is their selection of vehicles great, their customer service is out of this world. I do my homework and shop around a lot before I commit to a purchase. This purchase being my third vehicle, I have dealt with my share of diverse sales representatives, including the local competition. In dealing with Thomas Guzzo there was no BS sales pitch, he was honest, respectful, professional, and knew about the product he was showing me. I was very pleased that when we sat down at the table and were working out a deal, there was no over the top pressure from him or the Sales Managers. Thomas Guzzo did a great job walking me through the different options and explaining everything I had questions on. Once we agreed on everything I sat down with Elijah Williams, who was very respectful and professional. Elijah Williams walked through all the paperwork with me, ensuring I understood everything. He was also extremely helpful in doing everything he could to get the best rate for my loan.The car buying experience with DCH Toyota of Oxnard was excellent! Do yourself the favor and go in and talk to them. This team exceeded every standard I had for a dealership and has definitely earned my repeat business.

tyra1805

Dec 30, 2011

I came in looking for a used car to replace a car that was totaled. Thomas helped me find the right car for me and without any sales tricks or back and forth. Love this dealership.

angusyoungrks

Dec 29, 2011

I went there looking for a specific type of car and a specific price range and Rea Griggers had me in a car that was EXACTLY what i was looking for within 30 min. Not only that, but he was very friendly and personable. I would highly recommend DCH Toyota of Oxnard to anyone who is need. Thank you Rea!

JoeToyota

Dec 26, 2011

Great experience purchasing new Avalon. Super price, no pressure, Recommended to several people already

Serna67

Nov 22, 2011

My experience was great! Richard listened to what I needed in a car, and found the perfect fit for me! Very pleasant experience! DCH is very attentive to customers needs. Richard rocks!

tc85

Nov 22, 2011

Richard is the best!!!! He is very friendly and so nice! I will definitely be coming back to DCH when I need another car. I've recommended Richard and DCH to my friends who are looking to buy. Thanks Richard!

marcelopodesta

Nov 18, 2011

It is actually the first time in my life that I hear the financial guy (Mr. John) saying "I do not want to do business with you because you do not trust me".I would never return to a place that try to scam people with an outrageous APR 6.6% having and excellent credit score like mine.Dear John Hautman: Guess what....of course I don't trust you and I would never return to your dealership.Folks: Go yourself a favor and drive a little bit farther to go to Simi Valley Toyota.Thanks

jenredstar

Sep 28, 2011

Jim is the best. We're buddies now. Guy is genuine, straight shooting, easy, and he makes the whole process nearly fun. Ask for Jim Gray when you are looking for your next car.

terilayne

Sep 12, 2011

You guys are AMAZING!!! I was ready to totally GIVE UP on Toyota until I walked into DCH of Oxnard! I got a HUGE runaround from several dealers in the valley, AND from the main Toyota site on Facebook. They even had me call their corporate office, and the DITZ I talked to on the phone, was also..CLUELESS!! I could NOT get a resolve to my problem until I met Joshua Del La O. WHAT A BREATH OF FRESH AIR!!!!! This is what I posted on the main Toyota Facebook page:Ok, so I FINALLY did it! I found a reputable Toyota dealer!!!!!! I NEVER thought it possible, but Toyota/Scion of OXNARD is the BEST!!!!They replaced my radio, safety checked my car, fixed a nail in the tire, put a new battery in my key AND washed the damn thing, all for a whopping $13.22!!! When I told Joshua Del La O about ALL THE OTHER CRAPPY DEALERS in the area, that gave me the runaround and wanted to charge me $100, all he did was laugh and say: "HA! We don't roll like that!" How can dealers be SO DIFFERENT??? WHY don't they ALL want happy customers like Oxnard??? Joshua is the BEST! *And if you wanna BUY a car, hit up Chris H.*And by the way, their showroom really shows how much they CARE about their customers happiness.coffee, cookies, and a big screen T.V. to pass the time!! ?THANX SO MUCH! ? ? ? You guys RAWK!!!!!!

ecortez

Aug 28, 2011

We are very happy with our New Camry. We had a great buying experience. Dan Rollag is an asset to DCH Toyota of Oxnard. Thank you also to Gabriel on Finance he was very detailed and prompt. Looking forward to keep doing business with you guys for life. Enoc CortezOjai CA

bradburns

Aug 23, 2011

While visiting Southern California, a pickup truck backed inot our new Toyota Sienna, denting the liftgate and "blowing out" the rear window. This happened on a Saturday only days before we were scheduled to return. We called and subsequently visited DCH Toyota (open and staffed on Saturdays!) for advice on how to proceed. Raymond Martin offered sympathy, answered all our questions, suggested options, and even recommended a quality body shop (one approved by the insurance company) to perform the work in the shortest time. We very much appreciate his courtesy and professionalism. Frank and Margie BradburnIdaho Falls, ID

karenjonesaka

Aug 16, 2011

Unfortunately, I visited this dealership with the understanding that the partnership with the Automobile Club of Southern California would make purchasing a car easy for members. As it turned out, DCH of Oxnard wasted 3 hours of my time haggling instead of showing me the options to purchase the car as agreed with the Automobile Club of Southern California. I left and purchased the car at another dealer.

STILES1

Aug 16, 2011

I recently had my Toyota serviced and was impressed by nthe friendly and efficient service department. I needed a rental car and the process for getting me on the road and back to work was seamless. I appreciated their consideration for my time, not to mention the Chocolate Chip Cookies!!If you have any questions call me!

imrhodes

Jul 28, 2011

Luke Shimatsu was great!From beginning to end the service was terrific.The service was wonderful.The lease price was very competitive.Kudos to Oxnard Toyota!

JaydenM27

Jul 14, 2011

Thanks Richard Abboud for all your hard works if it wasn't for you I wouldn't of drove off in this beautiful used G35 & for staying with us for 3 days. Loved the service you gave us, treated us great overall 5 stars. Thanks again Richard.

JohnnySimi

Jul 13, 2011

Friendly staff making the entire process from beginning to end feel pleasant. Very satisfied with my purchase. I would highly recommend this dealership to family. thank you

aingalsbe

Jul 8, 2011

Richard went above and beyond to make sure we got the truck we wanted and the best deal possible. He stayed 4 hours past his shift to finalize our purchase. It was the best experience I had purchasing a vehicle.

deannarenee

Jul 6, 2011

I am so glad that i chose DCH Toyota of Oxnard!! The last two dealerships i recently went to gave me a really hard time and would not work with me. At DCH Toyota of Oxnard i was greeted with in seconds of arrival by Richard Abboud. He was very friendly and polite. He was very attentive and helped me pick out my car! Not only did i get the car i wanted, i got a great deal! I am very pleased with my purchase and will always recommend friends and family members to this dealership. Thank you so much Richard!!-DeAnna

Ryanrat

Jul 4, 2011

Our Sales Associate was extremely helpful and courteous. The experience was the best I have ever had when purchasing a car. I would recommend anyone else check them out.

moogie

Jul 2, 2011

Richard Abboud greated us when we arrived at the dealership. He was professional and knowledgeable and we felt at ease working with him. We bought a 2011 Prius and we are thrilled with the car and our experience. Buying a car is alot of pressure and an expensive investment. Richard helped us get a great deal and we left feeling satisfied, both with our purchase and our experience. Thanks Richard, we love our new car.Sandi and Ric Royce

kottens82

Jun 24, 2011

I have given this dealership a high rating because the staff were all very friendly and made my car buying experience a pleasure. I was helped by Daniel Gonzalez and he made everything go buy smoothly. This was the first time for me buying a pre-owned vehicle and I couldn't ask for better service. The whole process was quick and the salesman even got me a full tank of gas(great these days considering the prices). All in all, I would recommend this dealership to anyone looking for a vehicle. The nice thing also was that they met the number I was looking for in terms of monthly payments.Tim Laubacher in finance made everything go smoothly as well with out pressuring me into buying things that I feel I may or may not need. Will be back if I need another car in the future.

Mauemoni

Jun 24, 2011

We were totally happy with our purchase because this car it' s what I was looking for with all the tools that I need for my family.

johnk127

Jun 18, 2011

Eddie was great to deal with, he worked hard to get me the best deal, was very knowledgeable and helpful hooked me up with an assume Prius that I just love, and has maintained an excellent after sales service relationship. He made buying a new can a real pleasure

jsmartin02

Jun 16, 2011

LOVED THE EXPERIENCE, we came from Paradise Chevy in Oxnard where the staff was rude and overbearing to Toyota and what a difference! Richard walked through the process every step of the way, there was no pressure to buy and the dealer was very well informed about the vehicles we were shown. I loved them! I bought my first Prius from them before and was unsure whether to come back after my accident and get another but I I talked with Richard and it was an awesome experience. Anyone looking for a new or used car go to Toyota!

jc128

Jun 15, 2011

This was my first car and James just made the whole experience extremely comfortable. I did a lot of research before hand, and read all these scary stories of how car dealers may try to rip you off with ridiculous fees and all that, but there was none of that here! All my worries were for nothing as James gave me a very nice price over the internet, stuck to it when I got there in person, and the price actually also included a lot of accessories I wasn't expecting too. He was friendly and humorous and patient the whole way through, and all his explanations about fees, the car and financing were very clear. It took an hour to get to Oxnard, but it was totally worth it. Debra at the financing department was extremely nice as well. I would recommend this dealership to any one planning on getting a Toyota.

kmwalker88

Jun 13, 2011

Me and my family had the best experience at DCH Toyota of Oxnard! Great deal on a brand new Scion TC with all the perks (and then some) I was looking for in a fun, affordable, eco-friendly car. My dealer Eddie was awesome and his sales technique left a huge impression on my parents and myself. I seriously could not have asked for a better dealer or dealership. I felt very comfortable both with the dealer and the overall ambience of the dealership. Eddie worked quickly and efficiently and made everything clear and easy for me to understand since it was my first time buying a car. Thanks for spending the extra time to go over all the necessary details and even showing me how to pop the hood. I never knew that buying a car from a dealer could be such a fun experience. Mahalo!

PVinCA

Jun 11, 2011

I had put the word out through kbb.com (Kelly Blue Book) and James Gray responded within just a couple of hours. Buying the 2011 RAV4 was probably one of the least painful car buying experiences I've encountered. DCH Toyota of Oxnard's willingness and flexibility to meet my needs was awesome. Would definitely recommend. Thanks again, Jim!

FishOnG

Jun 10, 2011

I happen to be in town visiting the strawberry festival in Oxnard from the San Diego area. We decided to go to the dealership, just to look around on the way out of town, traffic was bad. We ended up buying a new car!! The effort put forth by Eddie was the reason we decided to buy a new car that night! We'd like to thank the entire DCH team for providing us with a wonderful experience.

MD-11mike

Jun 10, 2011

For the first time in 25 years Mr Wehmeyer made buying a car an exceptionally pleasant experiance. Mr Wehmeyers knowledge about the vehicles he is selling is outstanding. He was able answer all my questions. He sold me the car I needed and I have never been happier with a new vehicle purchase. THANK YOU Mr Wehmeyer and thank you too Mr John Hautman.

dawnsadler

Jun 8, 2011

I just happened to be in California visiting my mom, she lives in the Ventura area. We stopped in to take a look around at the inventory and then we meet Eddie. He was so fabulous that when we thought we were just going to be window shopping we ended up driving out of there in a brand new Toyota. Eddie really helped out my family and I just wanted to say thanks for all you did.

gidthekid

Jun 8, 2011

we dont normally order parts through a dealership, but edd helped us tremendously with his great customer service and compassion. He went out of his way to help us get the best deal he can get. we initially wanted to just get parts but after meeting edd we definetely want to make another visit for a used car in the very near future. we look forward to seeing edd hopefully he'll be around when we come out, because we will not go though anybody else because hes already earned our trust.thank you so much edd.aloha

melissamariem13

Jun 8, 2011

My family has always loved Toyotas... I went to look at cars with absolutely no intentions of purchasing... Richard Abboud welcomed my dad and i into DCH Toyota of Oxnard with open arms. I myself am a Retail Store Manager and teach all of my employees to treat every single customer they help as if they were helping a member of their own family. Because i live that daily, I have a bad habit of nit picking every interaction i have at any other retail location therefore my expectations are always extremely high. Richard instantly treated us as if he had known us for years. He made us feel comfortable and at ease. This was not a typical car sales transaction... i did not feel as though i was buying a car. He did not pressure me to purchase, he was not pushy, he was patient, he was extremely kind and curtious of our time. He took the time to listen to my needs and he made the experience so personal. I will refer all of my clients, friends and family to Richard Abboud and the entire team at DCH Toyota of Oxnard. I could not have dreamed of a better salesman and overall experience.

16siwel

May 27, 2011

I got the VIP treatment because of the Associate Referral program. Service was good. I got to see all the vehicles I wanted to see. The salesman was well-informed. When they realized they didn't have the specific truck I wanted, they helped me search around for one and brought it in. The pricing was honest and fair. My only issue with the experience was that one salesman initially worked with us until another forced him out and took over.

cmcb15

May 24, 2011

I purchased a new Toyota Tacoma from Jim Gray at the end of the month and was very pleased. He took the time to find exactly what I was looking for and did not pressure me in anyway on something I did not want. Jim and his team were very helpful and showed me the "bottom line". I highly recommend him and Toyota of Oxnard to anyone looking to buy a vehicle new or used.

hcardone

May 24, 2011

This was the best car buying experience that I have ever had. Jim Gray is knowledgeable, kind, respectful of your time and of the magnitude of the decision to purchase a new vehicle. He was able and willing to answer my questions, didn't talk down to me at all. He was willing to hunt down the exact truck that I was looking for and get it to the dealership,.... and still gave me an incredible price!! I would not hesitate to send any friend or family member to Jim.

Daisy22

May 23, 2011

I went to other toyota dealers didnt find what i was looking for. At DCH Toyota OF Oxnard i found what i was looking for thanks to Richard Abbou he was very helpful easy to talked to answered a lot of my questions. I love my new Scion Tc thanks to Richard and Toyota! My first time buying a car was awsome.. Thanks to Toyota!!!

billhump

May 21, 2011

Eddie is the best!He has gone out of his way on several occassions to deliver outstanding customer service.It would be an honor to refer him.I never thought I would own a foreign car, but Edde showed us why this car was the best available for the money.Bill Humphrey

tomcatrobinson

May 21, 2011

We leased a Toyota Sienna in 2006 from Toyota Thousand Oaks when we lived in Camarillo. We moved to Ventura last year and have been dealing with Ventura Toyota for service. We were told by Ventura Toyota that we had to go back to Thousand oaks Toyota if we wanted to buy our leased vehicle. We went to Oxnard Toyota and looked into leasing a new vehicle and talked to Eddie Wehmeyer. We decided that buying our Sienna was best for our family and our financial situation with Eddie's help. He also could have told us that he could not help us with the lease (just like Toyota of Oxnard) and that we had to go up to Thousand Oaks but he did not. He helped us with our needs and was very friendly and helpful. We will return to this Toyota dealership in the future when we are ready to give up our Sienna and upgrade and we will also highly recommend the dealership to our friends and family. We were more than satisfied with the help that we received at Toyota of Oxnard! Thanks!

dwwilliams

May 20, 2011

I have been having trouble financing a car. When I go to dealers and tell them about my credit history they tend to ignore me. When I met Eddie he said he understands that a lot of people these days went through hard times. I wanted to thank Eddie for his kindness and understanding. Now that my grandmother has agreed to co-sign my loan I am going to buy my car from Eddie at DCH Toyota of Oxnard. Thanks again.

GunillaM

May 20, 2011

Im sorry to say that my 2006 Toyota Highlander Hybrid had some service issues. I didnt feel that it was going to be worth while to repair the vehicle. I was greeted by Eddie at DCH Toyota. He showed me genuine concern for the position I was in. After reviewing financing options on a new RAV4 I decided to trade in my Highlander for the RAV4 even though I was very dissapointed with the problems with the Highlander, Eddie was able to help me secure a great deal on the RAV4. Im hoping the rav4, non-hybrid, is trouble free. I will not be driving hybrid vehicles anymore. As far as customer service goes...Eddie was the best and I would highly recommened him.

sandyhumphrey

May 20, 2011

I wasnt ready to buy the car my first visit but after dealing with Eddie I decided to make an appointment to come back and test drive my rav4. I found my salesperson to be very friendly and he made it fun to buy a car. Since the sale my salesman Eddie has contacted me several times to ensure my satisfaction. I will refer all my friends to Eddie at DCH Toyota. Thank-you.

lhleo

May 17, 2011

I am very happy to say that I had a great experience at DCH Toyota of Oxnard. My sales rep. Richard Abboud was great and very helpful. he answered any and all questions I had and really took his time and made sure that I was happy with his explanations. I will definately refer my friends to DCH Toyota of Oxnard!

lizy29e

May 16, 2011

Jim was a great help! I'm going to recommend him to all our family/friends who need a new car. Jim is very helpful with all our questions and has a great attitude. Jim is a great salesman and kind person. We're so happy that we bought our 2010 Corolla and 2007 Yaris from Jim. :) Thanks for your time! -Liz. Eaker

Celia Bowman

May 11, 2011

This was the best experience I have ever had buying a car! Dan made sure I knew everything about the car before I left the dealership! Dan did everything he said he would do, and his follow-up was great! Everythin was soooo easy. I will be back. This dealership even has a follow-up dinner for new purchases, to make sure you understand eveything about your new car, and to answer any questions about your car. Dan followed up on my loss of paperwork 1 month after the sale and has been extremely healpful in every way. Thank you Dan, and Toyota of Oxnard you have a customer for life.

viclet

May 11, 2011

Jim was great to work with! He listened to me to learn what I was looking for in my car purchasing experience and gave me a straight answer. He was honest and I value that above all else. I will be referring friends and family to this dealership and specifically to Jim!

jconner

May 10, 2011

We purchased a new Toyota Venza from DCH Toyota of Oxnard. We worked with Jim Gray. The process was very smooth, we got a great price, and the paperwork and delivery process was extremely efficient. I would highly recommend this dealership if you are looking for a new Toyota, and would highly recommend Jim Gray as the salesman to contact. We made the initial contact by the internet quoting process and conducted much of the sales and quote process by email, making the whole process very easy and very efficient.

nanoweldone

May 10, 2011

Jim was fantastic to work with- made the experience of buying a new car as effortless as possible. This part is so far the hardest part of the process. I felt Jim was honest and was on my side in the buying process, and he remained calm when I changed my mind about the color and located me the car i wanted quickly.

oakpark

May 10, 2011

It was a pleasure working with James Gray in our efforts to buy a new car at DCH Toyota/Scion of Oxnard.All through the acquisition process he was prompt, helpful and honest in his dealings with us. We have never had such an easy time buying a new car. He located the desired Corolla LE on line for us in just one day and streamlined the actual purchase at the dealership to about an hour. He handled all of the details for us, including even working directly with our agent to seamlessly transfer the insurance coverage from our previous car to the new one.He also took us on a trial ride in our new car and in very clear terminology, explained all of the operational and maintenance details en route, before washing the whole car, filling it up with gas and sending two very satisfied customers home with the exact car they started out to find and the price they wanted to get it for.I can recommend James Gray to anyone desiring to purchase a Toyota with the minimal fuss possible.John Friel

solomonslo

May 10, 2011

Jim easily got me what I needed with no hassle. He kept his word in regards to the price quoted on the internet which NO other dealer would! The car was delivered on time and I was given ample time to review the paperwork. Way to go DCH Toyota of Oxnard

bbraun

May 9, 2011

Great to work with. Best deal in Southern California and I did my research. Jim got back to me promptly and ordered the exact car that I wanted and had it shipped from another dealership. This was my first time buying a new car, and they made if very easy for me.

Dena Monitello

May 7, 2011

My experience, from beginning to end, was excellent. I would highly recommend DCH Toyota of Oxnard to my friends & family. Eddie was knowledgable & very friendly. I felt no pressure. I had a wonderful experience. This is not my neighborhood dealership. I was visiting friends for the weekend & they referred me to you, knowing that I am in the market for a new car. I'm happy I came in to see all the great deals & didn't experience the pressure that I have with other dealers.

jogowing

May 7, 2011

When I contacted DCH Toyota of Oxnard, I received a prompt reply and follow-up from Daniel Gonzales, who told me that the dealership would be willing to work with my budget and finance needs, which I of course didn't believe, but I figured I'd give them a try. Salesperson Eddie Wehmeyer was incredibly friendly and knowledgeable, showing me multiple vehicles within my budget. He spent hours enthusiastically helping me--yet not pressuring me--in finding the right vehicle over a two-day period. When I finally chose a vehicle, Eddie worked to find the best financing options for my needs and even set me up with a month's insurance. I highly recommend the knowledgeable and friendly service at DCH Toyota. They turned an exhausting and anxiety-ridden chore into a pleasurable experience.

kkjmap

May 7, 2011

So, saw this guy Eddie, and he set us up with such a great new car! Eddie got us such the killer deal even though our credit isn't the greatest. So, we are 2 women buying a car and had done some shopping around. Eddie was the FIRST salesman to show us stuff on the car other then the "pretty interior" and vanity mirrors on the sun visors! He showed us under the hood and told us all about the car. This guy is caring and can make even the grouch I am, laugh! The dealership itself is clean and comfie. We were treated with such respect. If u need a new car, go see Eddie! Oh and we even drove to Oxnard though we live in Hollywood because we were given such great care!

Mike

May 4, 2011

They had the car I wanted and I located it via the internet. I called and told them the price I was willing to pay. They said they would hold the car. I drove 2 1/2 hours found the car as specified. They were extremely efficient. In and out within an hour and half, including finance, everything. Great organization.

brian_colleen

Apr 30, 2011

Wow! What an awesome job of great customer service this dealership in Oxnard provided to me and my daughter while we were there, especially the great attention to detail and our individual needs that was provided by your internet sales specialist, Jim (James) Perez. He's a keeper!! We really appreciated the way he made us feel. He made our needs the most important part of his job while we were there. He worked with us to find the right vehicle make, mileage, color, and most important, at the right price with the right payment! Toyota of Oxnard is very fortunate to have such an attentive employee who makes the buyer feel so comfortable while they are buying a car, so much so that they want to come back again and pruchase another vehicle from their dealership! Great job Toyota, and thank you Jim for your great customer service!Brian - A happy and satisfied customer!

RNORTON

Mar 15, 2011

Having used the Costco haggle free program I was assigned a salesman to work with and he was absolutely AMAZING! My husband and I couldn't have been happier with the streamlined sales experience and we LOVE LOVE LOVE our brand new Toyota! We HIGHLY RECOMMEND this salesman as the entire sales experience was beyond our expectations!

crusin

Feb 24, 2011

Luke was just great! He spent tons of time with us, answering questions and taking us for test drives. He even came in on his day off in order to work around our schedule. He even tolerated our two young children who had to hang around most of the day while we car shopped!! Thanks Luke! Our exerience couldn't have been more positive!

EyeGraph900

Feb 18, 2011

I came due to a re-call issue on my accelerator of my Toyota Tacoma. As I pulled up, Cynthia walked out to greet me (I didn't even have to walk in). I told her why I was there and that I would need a shuttle back to work. I was in a shuttle and on my way in under ten minutes. When I came back that afternoon to pick up my truck I was told there was a leak around where the timing chain is. I would need to bring my truck back in a couple weeks to check it out. Not so happy about that, but sounded like a safety issue and so of course came back at the appointed time. This time, Cynthia not only met me at my truck as I pulled in, but called me by name as well. I was given a rental car, the fix was under warranty and three days later I returned to a working truck. Cynthia was extremely knowledgeable in her description of what was wrong with my truck from beginning to end. She always wore a smile and is the epitome of customer service. Give that girl a raise or take her to lunch because I will bring my truck back because of her. I even asked her about a new Prius as I will be purchasing one the end of this year and she helped with that. Awesome girl!

jmki03

Feb 16, 2011

he did an excellant job of helping me when my car broke down, and even fixed a problem for free that may/may not have been caused from my car being repaired. the waiting room was nice, and i liked the free coffee and fresh cookies they offer. they even have flavored coffee and hot cocoa.

kermakee

Feb 8, 2011

Worst experience ever. After Contacting the Internet ssles person, Ramon Morales, and agreeing on the price of a new car, I arriced at the dealer where I found out the car was sold to another dealer. Mr. Morales has the least concern about peoples time.He was very unprofessional , DCH should be proud of having these people working for them, I have lost all respect for The DCH group.Hamid Sadeghi

Chuck Collins

Jan 30, 2011

I Called about purchasing a car I had seen on line with my daughter Charity. I talked with Al Gaines and was told he would have some figures for us when we arrived. When we got there and met Al it was quite a new experience for me. I had never been treated with the dignity that I received from him. He made us feel like we were talking with a friend although very professional. He worked with my daughter and came up with a price with full coverage that would be comfortable with payments that she could afford. At no time did we feel like we were at a car dealership dealing with shrewed salesmen who only cared about what they could make on the deal. In fact I don't believe he made enough from the sale to make his time worthwhile. I will go on face book and whatever I have to do to let everyone know about the service we received from you. My hat is off to you and I salute you for the quality of character in Al Gaines. You have a great salesman doing great work for you, Also Randall Holt Service and parts manager who gave us a hat and water container for my daughter and I. You would have thought we were buying the most expensive car there instead of a used one. Also Matt Dimmitt and especially his wife who engaged us in a great conversation and added a much needed insurance at an affordable price. They all made us feel comfortable and relaxed in the hands of professionals that cared about us and treated us with dignity and respect. Thank you all for a wonderful experience. I am still amazed. A very, very satisfied customerChuck Collins

my1cindy

Jan 28, 2011

This Toyota dealership is a WINNER. James Perez from the Internet/Fleet Dept was the man I worked with. Friendly, knowledgeable, knows his cars, knows what is going on in the Real World. He was a total pleasure to work with, well as pleasurable as an experience can be when you buy a $30,000+ car. I highly recommend working with him. In truth a few of the Internet/Fleet managers I worked with in a few different dealerships were also very nice. But James Perez just outshone them all.

cbaby212

Jan 16, 2011

I came into this dealer with my family about six months ago and was helped by luke shimatsu, he was so helpful, informative and non-pushy that 6 months later when i was ready to buy my car, i came by specifically for him! they answered all ther questions i need, gave wonderful service and i walked out very happy with my 2009 yaris sedan! i will definietly recommend this dealer to more people!

brando

Jan 12, 2011

Dealership is very friendly and will work with you to get the deal you want. I highly recommend Jim Gray. I had gone to other dealerships and they are not as friendly nor as honest. I recommend this place if you want friendly and honest people that will get you a good deal.

kuni.abc

Jan 12, 2011

Very pleasant experience. Business like in every way. Luke was most helpful and patient when teaching us how to use the new features on the 2011 Avalon Limited. The best part of the sales experience was that no one was in a hurry to sell to us and to hurry us out the door. We were not badgered with follow-up telephone calls. We were given time to think the purchase through on our own time. Negotiating with a trade-in was calm and non-frustrating. Thank you Luke and Andreas. --Betty & Al Cuney

kmdonofrio

Jan 11, 2011

It was a pleasure working with Jim. The overall experience was fast, friendly. I believe that was the quickest car-buying transaction that I have ever experienced. I will strongly recommend this dealership to any family, friends, associates looking to purchase a vehicle.

tamy

Jan 11, 2011

It was very professionally handled in every aspect. The sales person was refreshingly knowledgeable and pleasant to work with. Would definetly refer and buy from this dealer again in the near future. Only comment would be the amount it time to meet with financing.

doniwerks

Jan 10, 2011

I would highly recommend Jim Gray for the reasons that first off, he was very cordial upon our meeting. He was knowledgable about the Prius, of which I was interested. He searched other dealers for the particular car in which I was interested, but could not find anything within the 100 mile radius. He offered to show me what he had in stock, and soon I was convinced of one of the choices he had given me. Jim was always very helpful and informative. He worked on my behalf to make the best deal, including the change out of tires to the Michelin brand. As we accepted the vehicle, Jim spent as much time as we needed to become acquainted with the car. I am a previous Prius owner, having traded in my 2007 for the new one, so had some knowledge of the Prius. I can, without reservation, recommend Jim Gray as an outstanding salesperson for your company.Sincerely,Don Iwerks

Jules123

Jan 7, 2011

Was so easy buying the right car thanks to Jim. We will be back for car servicing and next time we need a new car. Went in looking for a used Prius and ended up with a low mileage 2009 Corolla S fully loaded for less.We can't wait to take it on it's first long trip.

F5

Jan 6, 2011

James Perez was an excellent person for us to work with. After making contact with him over the internet we found him accessible and always available to answer our questions. He worked with us and our budget and was able to make our deal happen quickly and painlessly! We highly recommend working with James Perez at DCH Toyota in Oxnard!

traphael

Dec 31, 2010

If you're going to buy a Toyota, do yourself a favor and buy it from Jim Gray at DCH Toyota of Oxnard. I talked with several different Toyota dealerships in looking for a Prius (at least six!), and Jim was by far the best of the lot. He is the most genuine, hard-working, low-pressure car salesman I have ever met, and I meet hundreds of salespeople in my line of business. He really listens to what a customer wants, and my experience with him was nothing less than outstanding. I'm going to give his name to all of my family and friends!

amma

Dec 29, 2010

GREAT PERSONALITY. VERY FRIENDLY. My wife and I were looking about for a resonable car and talked to a number of sales persons. We found Jim to be one of the nicest and friendly persons we've ever dealt with. He is also one of the hardest working persons we've met. VERY HIGHLY RECOMMENDED. A PLUS TO OXNARD AND OTHERS!!!!!!!!!!!

steveandcaryn

Dec 23, 2010

After researching Toyota Tundra's for a year, it was finally time to purchase one. Being deployed in Afghanistan, it makes it hard to do this via email, but I decided to give it a shot.When we first visited DCH Oxnard in June, we met with a sales person who was great. He took the time, talked with us before test driving a truck. When we were done with the drive, he went over every square inch of that truck, showing us features and safety items. It was nice to have that kind of personal service shown to us, even with him knowing we were not going to purchase that day, but not for a few months. Our original sales person was no longer there, but Jim Gray was and he was a blessing!Jim Gray answered my email, and with his rapid responses, it was refreshing to see someone take the time to answer my questions. He sent me prices, quotes, pictures on 2011 Tundra's, both SR5 and SR5 TRD, and was excellent to deal with. When it came down to chooseing the one I wanted, Jim took the time to email me all the specs. Before I could even ask about what prices they would accept for this one I choose, Jim had sent me a price quote, which I didn't even need to counter with! Tremendous savings!!!Next it was off to finance for my wife to do this on her own. Before she got there, Jim had already researched and found additional rebates that were more that we thought! Then to top it off, DCH Oxnard actually got us the 0% financing! What a holiday treat!! Sending my wife to do the finance without me being able to be there was nervewracking, but wouldn't you know it, Jim had already taken care of it all. Whey my wife got there, the Finance dept was ready for her, and did not pressure her in to buying additional items. They respected her and treated her fairly. Additionally, she dropped her 2010 FJ off at the service department and they actually stayed late to do an oil change while she was completing the sale!! What great customer service by the service dept!There is one work which encompasses DCH Oxnard, VALUES. Not just the blatent monetary value of the great price of the truck, great financing, awesome rebates. That just was the best. But more important, personal values. Treating people with honesty, respect, and just plain friendly. I am looking forward to finally seeing in person and driving my new 2011 Tundra SR5 TRD, and meeting Jim and the rest of the staff.

jtilq

Dec 21, 2010

WOW!! BEST DEALERSHIP IN CALI! If you want respect and knowledge from a dealership go see JIM GRAY (internet sales manager) and the ladies/gents at DCH Toyota of Oxnard. I searched every "Big name" dealer around (I've got all the cards to prove it)for months. Not only did this dealership go above everyone else on my trade-in Jim personally made sure we went over every single detail on my sale as well as my car to ensure that I was COMFORTABLE with everything, and really listened to what I was asking for. No smoke and mirrors here, just great staff that care about there customers and really will do everything they can to make sure YOU feel the same way. Thank you! I love my new car and I feel at ease knowing if something ever goes wrong I will be in the hands of good people.Plus they have subway cookies in the Lobby :)Better believe I am taking all my friends, family, and hopefully you to the best Dealership around.- Jeff

MarkAH

Dec 16, 2010

I was shopping to replace our 05 Toyota Sequoia that was totaled in an accident. My search took me from Orange County to as far North as San Luis Obispo. Jim Perez not only found the perfect replacement Sequoia, he worked within our budget and even had the car delivered to our house in Northern SB County! I could not ask for a better car buying experience. Jim and Oxnard Toyota have earned a lifelong customer and as many referrals as I am allowed to give out.Mark H.Senior Buyer.

anjwalker

Dec 12, 2010

Enjoyed very much working with both Jims to work out a deal. While there were some bumps in the road, the conflicts were handled professionally and with an eye toward quality customer service. Jim Perez helped put together a deal I was comfortable with and Jim Gray helped take care of the final details that made all the difference in customer satisfaction. DCH Oxnard will be my first call when I start looking for a new Sienna for my wife in a year or so.

htpalmer2003

Nov 30, 2010

Excellent and friendly service - I highly reccomend Toyota of Oxnard and Bob Cobos in the Service Department is the definition of excellent customer service in action! As a first time Toyota owner with my 2002 Toyota Sequoia, the level of customer service I have recieved at Toyota of Oxnard since I bought the car is one of the main reasons I will buy another Toyota!

pkanter

Nov 29, 2010

I was looking on the internet for a new corolla, and Kevin was one of the people who negotiated for a price. He beat all other offers because he wanted my business. When I went to the dealer to pick up my car, the car I had negotiated on was sold.. Kevin found another and even tho it would have meant I had to pay an extra $130 for the car, Kevin said he would still stand by the negotiated price!!!! That is a man I would come back to do business with again. Everyone else I dealt with at DCH was efficient and friendly as well

Michael K

Nov 23, 2010

5 from 5 , Stars service! Jim was helpful , friendly and knowledgeable. Car was in pristine condition . Planing to buy another car at the Oxnard Toyota DCH , and will recommend this dealership (and Jim), to all my friends and coworkers . Internet sales department in excellent shape.

terediaz

Nov 22, 2010

Jim and the rest of the managers were curteous, helpful and worked with me to get the best rates possible. I was offered a good rate with other pluses, apart from a lower price. The finance person was very helpful and explained everything with patience.

ALOHALAURIE

Nov 20, 2010

I BROUGHT IN MY SEQUOIA TO PUT IN THE SMART STOP TECHNOLOGY. WE HAVE PURCHASED TWO VEHICLES FROM THIS DEALERSHIP AND ALWAYS BRING THEM TO BE SERVICED HERE IN OXNARD, EVEN THOUGH I LIVE IN NEWBURY PARK. THE SERVICE DEPT IS TOP NOTCH - FRIENDLY, EFFICIENT AND PUTS CUSTOMERS FIRST. BOB COBOS IS ALWAYS HELPFUL AND GOES THE EXTRA STEP FOR CUSTOMERS. FOR EXAMPLE, TODAY I APPRECIATE HOW GREAT HE WAS ABOUT GETTING ME OUT OF THERE ON TIME. THE SERVICE AND SALES DEPT DO A TOP NOTCH JOB. THIS DEALERSHIP GIVES YOU A COMPLIMENTARY WASH, COOKIES AND COFFEE, ALSO. HOW'S THAT FOR CUSTOMER SERVICE? THANK YOU, DCH TOYOTA OF OXNARD!!

daveh827

Nov 19, 2010

My experience in the purchase of a CPO Toyota from Jim Perez of DCH Toyota of Oxnard was great. The car was in magnificent condition, the Dealership impressive and Jim Perez was most helpful. Their online information on the car I purchased was the best I had seen anywhere with many detailed photos, interactive videos and detailed text. Jim was very accomidating in having the car brought to me for my personal inspection.

KeelingRA

Nov 15, 2010

Bob Cobos of Service Department is the reason I return to the dealership for service on my Toyota Sequoia. In 20 years of dealing with Bob, he has never let me down. His expertise and knowledge of Toyota vehicles is unsurpassed in my estimation. With Bob, representing the Service department, it is easy to recommend Toyota to my friends and family.

ayschardt

Nov 14, 2010

Tim Laubacher was great to deal with. Tim, Curt and the rest of the Toyota staff are very friendly and helpful. I highly recommend buying a vehicle from this dealership. I was able to test drive their vehicles without any problems. They answered all my questions with each vehicle I drove. They told me that I could call them any time I had a question with my vehicle. They called me the next day to see if I had any questions or concerns with the vehicle I purchased. I am very happy with the vehicle I purchased

caroljane

Nov 12, 2010

The salesman I dealt with, Jessie Franco, was extremely well mannered and patient and made me feel like he understood exactly what I wanted. When I got out of my car, a 2008 Camry, I was looking around to see where I was supposed to go. He walked over and asked me if I was looking for the service department. When I told him I wanted to look at a new Rav 4, he said he would be happy to help me. (He was wearing a red button down DCH shirt with a logo, and I thought he was with the service department at first glance.) We looked at cars all over the sales lot and on the upper deck, until I found one that I wanted. We went for a test drive and I wanted to experience the ride both as a driver and a passenger. When we went into the showroom to see if we could work out a deal, he was helpful and pleasant, even though I was rather persistent and maybe even difficult to deal with. Andres, the sales manager, ultimately came out to meet me and he was also very nice and helpful. Overall, it turned out to be a fun experience, and they both worked hard to arrange things so that I could get the car I wanted. I would not hesitate a second to recommend the dealership and both Jessie and Andres. I know they will take good care of any friends I send to them.

toadaleee

Nov 12, 2010

This dealership goes above and beyond the call of duty. Everyone there is incredibly knowledgable, helpful, warm and friendly. And... they absolutely knocked themselves out to cater to me. It felt just like going home for the holidays... even better, a day at the spa! I was truly disappointed when it was time to go home. But, I will look forward to 24 months of free service visits, just for the complimentary cookies and coffee with my new friends and the incredible staff at Toyota of Oxnard. Don't even consider going elsewhere to buy a car! This is the place! PS... I did alot of shopping around before finally purchasing, so I speak from experience. Not only did I receive the best customer service ever... but also a better price than any other dealership was offering!

jo.desoto

Nov 3, 2010

I went to DCH Toyota of Oxnard because I saw the truck I wanted online. When I arrived, I was greeted by Abraham Gonzalez welcoming me to Toyota. I was very pleased with his very personable and professional service. He took his time in making sure that I was happy with what I was getting. I am extremely happy with my purchase, and I did get the truck that I have always wanted. I couldnt be happier with this dealership who went the extra mile to make sure I was happy!!!! I would recommend this dealership to anyone who wants professional, personable, and courteous service!!!

vmoore

Oct 29, 2010

Tim Laubacher provided exceptional customer service and help to the car buying process. He was patient, professional, and extremely personable. Please be sure to let him know how valued he is to your team. He provided detailed information as to the additional options we were able to consider. As a result, we did opt to have the Seal-A-Jet put on our vehicle. Tim was also great with our kids that were there with us. He went out of his way to include them. Lee Jaitt took us out on a test drive of the new vehicle. During our time with Tim, he came in to make sure that we were being taken care of.

josie007

Oct 23, 2010

Bob Cobos is great. He knows his stuff and will answer any questions asked. He will go above and beyond helping you with your vehicle. I am always in and out of the Service department quickly. Bob always greets me with a smile. He lets you know all safety information is taken care of and will advise you of what needs to be done. Safety: windshield wipers, brakes,alignment, and all that needs to make your driving experience safe and with no worries.

nora19

Oct 23, 2010

My husband and I have had our cars serviced at this dealership for more years than I can remember...through 3 long-lasting Toyotas. We always have relied upon the friendly and attentive service of Bob Costas and Scott Robles and my husband always found them both to be technically knowledgeable as well as efficient and helpful. I became a widow shortly after purchasing my current Toyota, a 2005 Avalon, and have relied upon Bob and Scott more than ever. I trust them completely and rely upon their advice. If for some reason neither of them is available when I need to schedule service, I delay that service until they are. I know that there is never a reason to question their recommendations.

nrasmussen

Oct 22, 2010

I started hearing a new noise in my car. I identified the problem and went to Toyota of Oxnard on 10/20/10. The Parts Dept. ordered the part and let me know that it would be a few days before it arrived. The next morning on 10/21/10, I received a call from Toyota of Oxnard letting me know that the part had arrived. I was unable to fit in a visit to Toyota on 10/21/10, but on the morning of 10/22/10 I called Bob and asked if I could drop in and have the part installed. Bob said to come on over.When I arrived, Bob immediately greeted me and said he would be with me in a minute. A few minutes later, Bob had checked out my car and said he could get someone to install the part in a few minutes. I thought I would have to take a shuttle home and wait and then come back in a few hours.Within an hour, the part was installed and my car was washed.Bob was resourceful to get the attention of a technician and have him install the part quickly.I DO appreciate the great service and mindfulness of my time at Toyota of Oxnard.Thanks.Nancy Rasmussen

st1234

Oct 22, 2010

I had taken my Toyota trucks to Bob Cobos at Oxnard Toyota for many years while I worked in the Oxnard area. AfterI retired I started taking my truck to the dealer in Santa Barbara where I live. I have not been happy with their service, however, and many of my friends have also had problems with that dealership. I was very happy to find, however, that after 4 years my service advisor,Bob Cobos, and the service manager,Chris Case, were still working at Oxnard Toyota. Today I took my Tacoma back to them where I was treated as a valued customer. It it somewhat of a drive to take my truck to Oxnard for service but it is worth the drive to know that the work will be done properly and that I will not be over-charged. If there is a mistake, I know they will stand behind their work and make it right.I trust both of these gentlemen to do what is needed to keep my truck running and reliable.Steve Crosby

mrstevecohen

Oct 21, 2010

I went to this dealership for the first time after I had a very bad experience with Jiffy Lube.I brought my car into Jiffy Lube one morning and the very next day all the oil had leaked out onto my drive way. I decided to take my car to the dealership to find out exactly what happened. My local dealership is DCH Toyota of Oxnard. Their staff was so friendly and helpful. The rep that helped me (Ricky) answered all my questions and took extra time to explain everything going on. He even took me to the garage while they were working on my car so I could get a first hand look at the work they were doing. I was even able to ask the mechanic questions. Ill never go back to Jiffy Lube again. I learned my lesson the hard way. I recommend these guys to everyone. Honest, friendly and professional!!!I look forward to doing business with them again soon. Thanks!Steve Cohen

ronnbonnie

Oct 19, 2010

Bob kept me informed of the car's progress, always got back to me in a timely manner if I contacted him, was very helpful and friendly and the service on the car was well done. They did a good job of coordinating with our insurance company and completed the work in the estimated time.

saticoysam

Oct 16, 2010

We have owned Toyota vehicles since 1975 which means we have had contact with dealerships from Orange County thru Los Angles and Ventura Counties. Toyota of Oxnard is by far the friendlest with the best record of service. There is no doubt of the quality of product of Toyota, however, the quality of the Toyota Team of Oxnard is equivalent. We have never been disappointed with our contacts with Bob Cobos or Scott Robles. they are the best!!!!!

sjsayward

Oct 15, 2010

My family and I just moved into the Oxnard area from Texas and when I went to visit the personnel of DCH of Toyota, Mr. Bob Cobos was the first to greet me. Since that day, I've been with Mr. Cobos. He is more than a Service Consultant, he is a man of integrity, character, and has excellent customer service skills. He follows through with every order and is very timely to the customers needs. He always makes you feel like your the "VIP" for the day, regardless of the amount of customers that he is handling. Thanks Bob for all you do for DCH of Toyota, they are privileged to have someone as you working for their organization. I look forward to many more services with my Toyota in the future. The Saywards.

Halito

Oct 12, 2010

I've been with Bob Cobos for about 10 years, and he is one of those Service Consultants that one can trust and relay on for good service, being on time service, and keeping his appointments! There ha never been a time when he has failed to ask about getting the car washed, or doing any long driving (For Summer Vacations, etc.) in reference to maybe having service performed early.

grandmalj

Oct 8, 2010

We've tried other dealerships for service on our 2 Toyotas, but no one provides service like Bob Cobos has for nearly ten years. In fact he's the reason we drive over thirty miles for service when there's a dealer less than 10 miles away. He keeps us informed throughout the process, makes sure we know about appropriate dealership coupons, and does all this in a very courteous, friendly manner. We never hesitate to recommend his service to friends with Toyotas.

jlee2221

Oct 8, 2010

Bob is a great job for us. thank you bob, you made us feel like we were important and took the time to listen to what was important to us. you made the whole service experience a good one and we look forward to seeing you again very soon. thank you again!

viquicho

Oct 8, 2010

DCH Toyota has been servicing my truck and I'm very happy with their service. Specially Bob Cobos. I took my truck to service for an electrical problem and he helped me step by step with my vehicle's problem. He has a great customer service personality. Thanks again Bob.

annchungdyer

Oct 7, 2010

Richard was great to work with. He is very knowledgable and gave me and my husband the information and time we needed to make the best purchase for us. He and the financial team at Toyota of Oxnard did everything they could to make the car fit our budget. Thank you very much!

dealerraterusername

Oct 3, 2010

I have been doing business with this dealership since 1977 and I have had nothing but a positive experience with the sales, service and management personnel over those years. In particular, Ronald Fry, Tim Laubacher, Scott and Bob Cobos have all been outstanding providing a quality service, fair prices and a friendly person to person relationship I can depend on. I have purchased more than 9 Toyota vehicles from this dealership - both cars and trucks new and used. I have in the past and will continue to recommend them highly to family and friends.

mbrob1

Oct 3, 2010

Chris Case runs an excellent service department at DCH Toyota of Oxnard. It is apparent that his professionalism and orientation to providing excellent service has been instilled in the staff. As soon as I pulled up for my appointment, I was greeted and my comments and questions were addressed. I had confidence in the way my vehicle would be serviced. I appreciated the coffee and work space as well as the way I felt welcomed. I also appreciated the shuttle service which was prompt and courteous.

nando

Oct 1, 2010

I've been taking my Camry to DCH Toyota of Oxnard for all its service needs since the early '90s. I didn't purchase the car there, but all of my experiences (customer service and workmanship) have been nothing but positive throughout the years. Bob Cobos is one of the service consultants who's been there since my first visit. He is truly a class act and his knowledge and friendly, professional demeanor make him an asset to this dealership. Highly recommended.

Tacoma1973

Oct 1, 2010

Why? Because I honestly believe I've found a business(DCH Oxnard)that represents the model of what American corporations should strive to become. There are no "Modi Operandi"geared for steering a customer here or there. The deal is clear and concise.

kenhutch62

Sep 29, 2010

Outstanding Service! Worked with Jim Perez in the internet sales department for about a 7-10 days via emails and phone calls on my deal. Jim was very professional throughout the whole process. Arrived on-site and walked out the door in 2 hours with my vehicle after being introduced to several department leads around the dealership...everyone was extremely helpful! KUDOS to the entire staff throughout the process...you guys have restored my faith back into truck shopping!

garfield8626

Sep 28, 2010

bob was very professional and helpful. randall was excellent with handling my vehicle. as a new customer of dch Toyota of Oxnard, i wont go back to my old place again. i felt pampered every minute and i felt like i took my car to the spa! what a treat.

simac

Sep 28, 2010

VERY NICE EXPERIENCE. CYNTHIA IS ALWAYS FANTASTIC TO WORK WITH. GOES OUT OF HER WAY TO BE HELPFUL AND INFORMATIVE ABOUT THE WORK THAT NEEDS TO BE DONE. ALWAYS WITH A CHEERFUL ATTITUDE AND I HAVE HAD GREAT SERVICE HERE SINCE I BOUGHT MY RAV4 IN 2007. EVERYONE IS FRIENDLY AND THE WAITING ROOM IS VERY COMFORTABLE IF YOU NEED TO WAIT FOR YOUR CAR. AS A WOMAN OF A CERTAIN AGE I ALSO APPRECIATE THAT THEY HIRE AND PROMOTE WOMEN IN THS DEALERSHIP. THANK YOU....I WOULD NOT GO ANYWHERE ELSE FOR MY SERVICE.

Maryrace

Sep 27, 2010

This was the best sevice experience of owning my truck . The sevice advisor Sandra Magana did a great job in getting it done on time and below estimated cost . The the machanic Chris O. took time out to tell me all about the sevice worked . Great team , thank you . Mary Racine

William Dickinson

Sep 27, 2010

We purchased a new Land Cruiser from Toyota of Oxnard in 1995. Since then, Bob Cobos has been our almost exclusive Service Consultant (exceptions being his vacations, or having time off, etc., on those few occassions when I needed the vehicle serviced at the time of his absence). I am pleased to say Mr. Cobos is an exemplary representative of Toyota of Oxnard. His attention to detail, his way of making a customer feel welcome, his maner of dispelling concern about the mechanical problems the owner's vehicle is experiencing, and his assuring concern that the problem(s)will be expertly corrected, has allowed me to have the confidence that when Bob is my Consultant, the job will be done right.I would also add that because of what I just described, Mr. Cobos surely just have the respect of his fellow employees; more specifically, the mechanics that do the repairs. They have to know, because of Mr. Cobos, quality work is the only acceptable kind of work they must perform.Mr. Cobos has made is possible for me to drive my Land Cruiser knowing I won't have repeat problems, or have to return the vehicle for fixing faulty repairs. My thanks to Mr. Cobos, and to Toyota of Oxnard for having him represent them.William A. Dickinson

senior class

Sep 25, 2010

The car was due for routine service, but when I took it in, the technician spotted a couple of items that needed extra attention. My first thought was, "oh, great, they're trying to jack up the price." Nope -- these proved to be items that were covered under warranty. Raymond pointed these things out BEFORE they became a problem that would cost me an arm and a leg. The dealership went out of its way to make sure that my car is in tip-top shape, and Raymond was excellent at answering my questions about the things that needed to be done. The technician(s) had the work completed right on schedule, too. I'm happy to recommend DCH Toyota of Oxnard.

trangtuan07

Sep 25, 2010

I have been taken my cars to the DCH Toyota of Oxnard for service in the last 11 years because I have always very pleased with their professional, timely, friendly, and excellent service. This time, when I brought my 2007 Camry in for oil change, it was diagnosed with front right strut leaking. I felt so bad because it was only 1 week passed the 3-year warranty period. However, Bob said that he would try to ask his boss to ask for Toyota blessing since I have been a loyal customer to them for the past 11 years (ever since I bought my first 1999 Camry). Fortunately, Bob and his service manager, Lars Bumanm did what they could to help my car get fixed with no charge to me. One more time, I'm very happy and pleased with their excellent service. I'll continue to bring my car in for service at the DCH Toyota of Oxnard and would recommend this dealership to all my friends. Thank you Bob for his excellent service and special thank to Lars for helping Bob to make it happen.

CharleyC

Sep 24, 2010

I first started working with this Toyota Dealership ( It had a different name at that time . ) in 1998 when I leased my first Toyota Camry ; subsequently, I leased one more, and purchased two - all Toyota Camry s . The quality of work was adequate in the beginning, until I met Bob Cobos - approximately 10 years ago . I was impressed with his knowledge, his very friendly manner and his overall professionalism . Since first utilizing Bob's services, I have insisted that he manage my maintenance and/or repair problems ( Except for one two - week period, when he was on a family vacation in Hawaii . ) . The friendliness, which Bob so readily exudes, has permeated the entire dealership, form the Shuttle Drivers to the Credit Dept. and " All Hands " in between .. I have never been disappointed in DCH, and have specifically been thoroughly impressed with the performance, expertise and demeanor of Bob Cobos .I strongly recommend this Dealership, and intend to purchase my 2011 Auto from them ; although, I may break with tradition by possibly purchasing a Model other than a Camry .

Janey

Sep 24, 2010

After an initally disappointing offer on my trade in, Abraham called me back and said they would do better. My husband went in and did all the negotiating for me so I got the Prius I wanted with very little hassle. Everyone was very nice that evening. Got us in and out in just over an hour. I honestly don't know how long my husband spent in the morning. The Prius looked brand new, and is a pleasure to drive. I haven't visited a gas station yet, they gassed it up for me before we left the lot and a week and a lot of driving later it is half full.

Nikki Beckley

Sep 24, 2010

This was my first time going to a dealership to see about buying a car and I was very hesitant to do so, not knowing whether I was going to be pressured in to buying a car I didn't really want/need or be hassled into making a decision before I was ready to do so. So when I arrived on site, I was a bit wary but all of my fears were set quickly aside. Jim Perez was friendly, knowledgeable, and really understood what my needs were. We initially test drove a Yaris, but knowing that I make a big commute, he asked if I would even consider a used car since he knew that there was a Prius on the lot that would fit my budget. He was so helpful and kind, he was patient and really worked with me to make me a great deal. I ended up buying the Prius and I am very happy and satisfied with my new purchase, knowing that it would not have been as great an experience if it were not for Jim's help. I really appreciate all the hard work he did for me. I would certainly recommend this dealership, Jim especially, for anyone who wants to look into getting a new car without having to worry about somebody just "trying to make a sale".

shepherd

Sep 23, 2010

BOB COBOS AND THE SERVICE STAFF AT DCH TOYOTA OF OXNARD IS THE BEST IN THE BUSINESS. BOB WILL GO THE EXTRA MILE AND ABOVE AND BEYOND THE NORM TO GET THE JOB DONE RIGHT, ON TIME AND ALWAYS PROFESSIONAL. I RECOMMEND BOB AND DCH TO OTHERS ALL THE TIME.

Touky

Sep 23, 2010

I just purchased a 2010 Tacoma and found three issues with and took in for correction. I spoke to Service Writer Bob Cobos regaurding my concerns. Bob has been my number one Service Writer for the past 7 years for serice on my 03 4Runner. Bob was the reason I purchased by Truck from DCH due to the exceptional customer service he has provide to my and my family. To correct my Tacoma issues, Bob first had the mechanics look over and make the necessary corrections, but when the problems continued, he arranged for me to meet with the Factory Rep. John who along with Bob took care of my concerns with 100% sataisfation. This dedication to taking care of the customer gave me the comfort and confidence that Toyota is still building a quilty vehicle and that Safety is #1 for its customers. Thank YouRichard

JohnPeter

Sep 22, 2010

I have have depended upon Bob Cobos, John Fascenda, and Lars Bumann to service my Toyota vehicles for the past 25 years. The aforementioned, professionals have always treated me honestly, fairly, and provided exemplary service. Recently I had surgery, and Bob, John and Lars all called me to wish me a fast and safe recovery. How many car dealership employees do that for their customers?I have found no other dealership in the United States that matches the quality of service routinely given at Toyota of Oxnard. Additionally, the service department is well managed and all employees strive to guarantee a positive customer experience. John Fascenda who is an "absolute technical genius" recently left Toyota of Oxnard to take a professional position with Toyota in Las Vegas. John will be missed by all his friends and customers.

londonlondon

Sep 21, 2010

I feel if someone does an extra special job they should be recommended to another person who could use their special talents, then it's a win win for both parties. That is why I am recommending Jim Perez as your Internet sales expert when you are considering a new vehicle. My new vehicle is a 2011 Toyota Sienna Mini Van that I recently made a deal on with Jim and I am so happy I did, Jim is very sincere and professional, and just a real nice guy. I felt no pressure, only a feeling of this guy is actually here to help me get the car I want with the options I want at a competitive price. And DCH Toyota of Oxnard is one beautiful Agency that at a glance gives me a very reassuring feeling that when I go there for service it will be done right. Even the coffee's good.

mcrojo

Sep 21, 2010

Great customer service, over the top in terms of friendliness of the staff & crew. They would go for an extra mile just for they're customers and I feel if someone does an extra special job they should be recommended to another person who could use their special talents,professionalism then the result would be a win win for both parties.Id like to specially mention the excellent experience of buying a car with Abraham Gonzales. The no. 1 sales expert if you are considering a new vehicle. My new vehicle is a 2010 Toyota Corolla-S that really matches what i want for a vehicle. He helped us with so much with informations we need and that are very helpful. I recently made a deal on with A.Gonzales and I am so happy I did. He is very sincere and professional, and just a real nice guy. I felt no pressure, only a feeling of this guy is actually here to help me get the car I want with the options I want at a competitive price.And DCH Toyota of Oxnard is one beautiful Agency that at a glance gives me a very reassuring feeling that when I go there for service it will be done right plus the cookies, the coffee's are way too good, very irresistible.

littlecuch

Sep 17, 2010

This was the first service visit (5 K) for my new Toyota Tacoma. Bob was very efficient, friendly and helpful in getting my first serive done. Even though I arrived a little early for my appointment, Bob had my truck washed while waiting for the my appointment so I could get my truck back in a timely manner and go to work.

bstokholm

Sep 15, 2010

I had a recent experience with your team at DCH Toyota of Oxnard and I want to share that with you. First of all, I want to thank you, Chris Case and the team for renewing my belief in the Toyota brand, vehicles and service. Earlier this year I had a problem with my 2007 Toyota Tundra CrewMax that caused a loss of speed and acceleration as a result of a failed emission component and resulting notification system response. I drive over 100 miles a day for work on the LA freeways and this rendered my truck useless to me. After visiting DCH Toyota of Oxnard, I was initially told that the repair would cost $1200 (or more). After receiving that news, I began researching the problem on the web. I read story after story of disappointing support from the Toyota Dealerships on what was clearly an emissions related defect. I began to get a sinking feeling in my gut that I might have made a mistake on my recent purchase of the Toyota truck. With all of the media about the recalls and faulty workmanship, I began to question my lifelong commitment to the Toyota brand.I had recently switched my service to DCH of Oxnard after a long term declining customer service experience at Toyota of Ventura and other dealers that I tried. I decided on DCH because I felt the service was more professional and efficient than I had experienced at the other locations. After I contacted you about my problem, Chris responded to me and was able to work out the repairs as a warranty and good will gesture from DCH Toyota of Oxnard.I have been a proud owner of Toyota vehicles since I first got my license in 1986 and have owned many Toyota vehicles since then. After the care and service that I received from your team, my longstanding confidence in the Toyota name has been renewed as I have confidence that Toyota will stand behind its product and do the right thing for their customers. I rely heavily on my vehicles and will continue buying, servicing and recommending Toyota and this Dealership as a result of this great experience. I appreciate the service that Chris Case and the DCH Toyota of Oxnard team has provided me. I am once again a loud and proud owner of a Toyota vehicle and will continue to spread the word about your great product and service.

mia05

Sep 12, 2010

It was a good experience.Abraham Gonzalez was very patient with us he gave a his time and attention to us to pick are car where we were very satisficed with your service.He always respect are decision's and question's we would ask.That's why I would recommend this dealership because in general everything personal was very nice and your inventory was very complete.

sophia04

Sep 12, 2010

I had a good experience. Abraham Gonzalez gave all his time and attention to me. I think he's a great employee, with a nice attitude. I would defenitly reccomend the Toyota of Oxnard to my family and friends. It was defenitly worth the trip and my time.

jadeleppard

Sep 9, 2010

I was looking to trade in my Equinox and was contacted by Jim Perez in internet sales. He inquired as to which vehicle I was looking at getting and asked for my price range. I didn't feel pressured to talk with him. My husband and I went in to see Jim and he along with Matt gave us a great deal on the Sienna we wanted. I feel they did everything in their power to get us the price we could afford. I will definitely be back when we have the money to get my husband's car. I would also recommend them to my friends.

kromm93023

Sep 7, 2010

I just wanted to say thank you to DCH Toyota of Oxnard for a very efficient and dare I say, pleasant, experience purchasing the RAV4 this afternoon with Dan Rollags assistance. We are so impressed with the sales team. Last weekend, Fernando Alvarez initially showed us various RAV4 trims on the lot and we never felt never rushed or pushed as we test drove the vehicles in fact, we also enjoyed his easy going manner and sense of humor. Today Dan Rollag returned my call and quickly provided competitive pricing for two potential vehicle options in their inventory that matched our criteria. Although we had dinner plans with family and friends, Dan made himself available to fit our schedule, which turned out to be only hours before our family gathering. We really appreciated that Dan was sensitive to our evening plans and expedited the purchase process. Both gentlemen were patient, direct and professional qualities that we highly value. If the service team is anything like these two gentlemen, then I know well be well taken care of by DCH Toyota of Oxnard.

bstenslie

Sep 5, 2010

I sought to purchase a new car through the AAA program; I was referred to DCH, and DCH/Dan Rollag contacted me as well to introduce their services under the Auto Club program. We made an appointment, I test drove my preferred car, agreed to put a down payment on the car w/ the specs I wanted, arranged for pick-up two days later. Every step of the process was great. Dan was timely on appointments, available exactly when I asked. For the first time in my life in purchasing a car there was no hassle on the purchase price (Dan/DCH did better than what I thought I could do in a no-bartering arrangement such as through AAA). Dan walked me through the details of the car, a complete orientation, introduced me to the service department, never pushed a hard sell on extras. Just as great, the Business Office completed the process of payment without ramming a bunch of extras at me, a completely and wholly unexpected pleasure. The "extras" were fully offered and explained, but not pushed. The purchase process was fast without being rushed. Dan has followed up with email and a call post-sale to make sure of my satisfaction. Lastly, I also executed a trade-in as part of the purchase. I was offered a fair amount on the blue book estimate and we reached agreement within about 30 seconds. Again, no haggling, no pressure. I'd happily recommend DCH and Dan Rollag to others and in fact already have. Questions, pls let me know, 794-0455 or bstenslieatsbcglobal.net.

yolie1089

Aug 6, 2010

The salesman, Vidal was beyond helpful. I went in already knowing what kind of car I wanted. He was very knowledgeable of the features the car had and very friendly. He helped me go over options in terms of buying or leasing. At one point I was about to change my mind and I was impressed when he did not try to pressure me to purchase the vehicle infact, he told me to take as much time as I needed and he was going to be there to help me. I am enjoying my new Prius so far and this has been the greatest car buying experience thus far. Next time I purchase a car I will ask for him by name.

kbellrussell

May 31, 2010

thanks, but this is rather irritating since I find that you are just asking me for more and more infor that I do not have off the top of my head so I will just keep writing until I get to my alloted amount of characters.. next time I may not do this if I have to take the time to write so much!

awroblew

May 28, 2010

Albert Gaines sold me the car. No pressure, no stress, very knowledgeable, patient, customer sensitive, flexible in my choices and preferences, very personable, eager to help and most of all understanding my needs and sensitivities. I have had other experience with DCH Toyota of Oxnard dealership, as my wife services her 2005 Prius there from time to time. They are very well organized, friendly, helpful and have a very nice and modern facility where one can wait for the service in comfort. Now they have two customers in their Service Department.As for the car, we love it. It has exceeded our expectations when it comes to comfort, convenience, cargo space and beauty of the design at the same time. Now we can haul our trike, bike, kayak and even tow a boat ... in comfort.The new 2011 Toyota Sienna is definitely a winner !

Braddaddy

May 27, 2010

Tim made the experience of buying a car very pleasureable. Tim was very knowledgable about the car and the financing options available for my daughter. He also made a special point to be there when she came by to pick up the car in the early evening. Realizing this was the first car she has ever purchased, he did whatever possible to make this a special experience for her. I already know where I will be going when it is time to purchase another car for myself. An absolute pleasure to deal with.

Sedla

Apr 24, 2010

I took my newcorolla 2010 for 5k and 10k regular services and I approached Jose herrera.He treated me as his friend, understands what care your car needs, applies allapplicable discounts, very polite and make you and your car smile. I don't mind driving all the way from Santa Barbara as I get great service at dch Toyota Oxnard. I thank you Jose, and will see you on my next 5k service.

achilesheel5

Apr 14, 2010

We went to Honda and DCH Toyota to look around at cars and get an idea of what was out there and the cost of getting a new vehicle. After arriving at Honda, we hardly had shut our doors and already a salesman was there pressuring us to test drive this, test drive that, look at this, look at that. We hated his over aggressive mannerism and were not really impressed with Honda's selection. We then went to Toyota where we were greeted politely by Phil and offered assistance and then allowed us to walk around and look at vehicles and was there when we needed assistance. After showing us some cars in a very professional manner he then introduced us to Jeff who showed us more vehicles. Jeff also was very professional and courteous.We were a rather difficult customer and he never once was rude or discourteous. He went the extra mile to answer any and all of our questions. He always had a smile on his face and we felt complete trust with him. He was never aggressive or unreasonable. A day that started with our family looking at cars for ideas, ended up with us getting the car of our dreams. Even though a brand new car in this economy is a bit of a strain, the services provided to us by Jeff, Phil and DCH Toyota of Oxnard made our purchase that much more special. We will not go anywhere else but DCH Toyota of Oxnard due to the service we received. If you are considering getting a new car, start your search at DCH Toyota of Oxnard, ask for Jeff, and I bet your search for that new car will stop there. Thank you Jeff, Phil, and DCH Toyota of Oxnard for keeping our family happy and safe with our Toyotas!!!

e.johnson1985

Apr 14, 2010

I was searching on-line for a decent used vehicle. When i cam across a 94 4Runner SR5 V6 4x4 at DCH of Oxnard. I gave a call and got into contact with Mr. Renteria. I informed him that i was interested in the 4Runner and he asked when i would be able to come in and check it out and give it a test drive. I came in that day and went for the test drive when we got back i had noticed a leak from the rear main seal. I brought it up to him and he double checked with his higher up, and cleared it to have them fix it with no cost to me. When i had gone back to DCH to get it fixed Mr. Reneria told me they would also cover a rental for me while they fixed the rear main seal. Also there was a missing key for the rear hatch/window witch he got a hold of a locksmith and had a key mad with no additional charge to me as well. I dont know how many people understand the used car as is policy, but they did not have to do a single part of what he did for me. Mr. Reneria went above and beyond the dealer/buyer relationship and made sure i was 150% satisfied with my perches, and any time i called he would ether put me to top priority or if he was not there he would call back as soon as possible, along with on the day i came in to get the rear main seal replaced he was not supposed to be in tell one and came in at 11:30 once he heard that i would be there at 11:00 to meet me and make sure everything was getting done, and that i was pleased with the time frame and work.

docharper

Apr 12, 2010

My wife and I recently purchased a new 2010 Prius from DCH Toyota/Scion of Oxnard. After taking delivery of the car we were concerned that not all available options were on the vehicle. Through no fault of the dealer, Toyota currently does not offer all available options on a single model Prius. The dealership's General Manager, Steve Chapman, has graciously agreed to allow us to return the vehicle and wait for a subsequent model year when the total options package that we wanted is scheduled to become available.Allowing us to return the vehicle after delivery, with a 100% refund, is certainly going above and beyond the normal limits of customer service. This was our sixth Toyota product (including three Lexus) and we will definitely be back to DCH Toyota/Scion in Oxnard for our future Toyota purchases.

hybridvehicle

Apr 11, 2010

April 7, 2010 contacted DCH Toyota of Oxnard. "Unbelieveable experience".The Internet Sales Manager Matt Dimmitt is a no non-sense, to the point kind of guy experience. The entire Sales experience took " 5 minutes" from the time I walked into the dealership. His Sales assistant and staff Al "Capital" Gaines was also very supportative and informative.Including the astounding and caring individual and Finance Services Manager "Debra Dimmitt" the wife of Matt Dimmitt. The entire staff treat the customer like family, a "Warm & Fuzzy" experience.. no joke, the truth!!. Not your typical car buying experience... DCH is a "Outstanding Experience". I give them all "5"'s. On a 1-5 Scale...Would recommended this dealership and staff... hard to beat...Regards,D. BreakmanProud New Owner of a 2010 Toyota Prius Hybrid... P.S. My 4th New Toyota... love the dealership, love the staff, love the cars...and love the ride, comfort and experiences...

lovemy4runner

Apr 11, 2010

This dealership was amazing. I found the car that I was looking for on their online inventory and contacted them to speak with a salesman. Their response was quick and exactly what I wanted, an unpressured purchasing experience. The salesman that helped me was James Perez and I seriously recommend hunting him down at the dealership because he treated me unlike any other salesman from other dealerships I went to in this whole process. I don't want to name names but at the Toyota of Northridge I was inches from purchasing a car before I walked out because I checked the same car they had in the lot online and it was $1,500 cheaper when it was listed on autotrader.com then what they would sell it to me for. If you want a car purchasing experience where you are treated with respect and don't feel like you have to take a shower to wash the slime away from some sleezy salesman then you should go to DCH Toyota of Oxnard. *** Their Finance people were great too!

AhmedAzam

Mar 31, 2010

We had an excellent experience buying a 2010 Camry. Jim is very friendly and fun to work with. He showed us all the features of the car and answered all of our questions.Also, for financing we met with Gabe. He went over all the maintenance and warranty programs.

jenexcel

Mar 31, 2010

My husband And I decided to shop for a replacement car (for me) on Sunday March 28...The car we bought was a Lexus RX 350 form DCH Toyota in Oxnard. We never made it to another dealership and drove my new car home that day. The entire sales/financial staff were friendly, & courteous. It was by chance the day of my birthday and also our salesman-Frisco Robles. So we were treated to cake with candles and the entire sales staff sang to us. I would recommend this dealership highly and look forward to the excellent service with it for my Lexus over the next several years.

Volocty

Mar 20, 2010

This is the 2nd Toyota we have purchased in the last 6 months and will continue to visit DCH Toyota of Oxnard first when looking for a new car. Al Gaines of the Internet Sales department is fantastic to work with, he offers a sales service that is second to none. We have a Toyota dealer in Simi, but I would rather drive the 30 extra miles to work with Al. Thanks Al for finding us the FJ Cruiser and making us such a great deal.- Ken & Janel

Patricia Kanase

Jan 25, 2010

We were looking for a Highlander (2010 or possible 2009). We looked on the internet and my son recommended Toyota of Oxnard because of their prices and financing at 3.9 percent. We had a conversation with Matt over the phone and went over the different options we were considering. He was very professional and patient with our many, many questions. Because of the conversation, we went into the dealership knowing what we wanted and with a quoted price and knowing what our monthly payments would be. Matt then turned us over to Jim Perez who was super friendly and it was clear that the customer was very important to the dealership. Overall we had a very good experience and I have already recommended this dealership to my office administrator.

kmonump

Jan 21, 2010

My wife and I just purchased a brand new corolla. Our service was the best we have had in buying a car. We called and talked to Tim and told him what we wanted, even what color. when we got to the dealership it was waiting for us. Paul filled out paper work and within an hour we were driving our new car home.We would recommend this dealership to anyone looking to buy a car. And the price was the best.

k9queen

Jan 14, 2010

the 2005 prius I bought from this dealership is the 2nd purchase I have had with toyota of oxnard. My only complaint, ever - was the wait to get the shuttle home after dropping off my car. They have improved this 100%. This particular service consultant, went above and beyond her job description to obtain an item for me - she called to say it was in and , REALLY made me happy. I have told people about dch toyota of oxnard; having 2 staff members I work with buying a prius....(unfortunately not from dch) They do not try to get me to purchase services I don't really need. Thank you Sandra, and everyone at dch toyota!~ I hope santa was good to you all last year. I will always buy from dch toyota of Oxnard!!!

soniaenglish55

Jan 3, 2010

I have never been so impressed with a car buying experience in my life!!! After a week of car shopping and multiple frustrating encounters finding Jim was like finding a shelter in a tornado. Everything about his responsiveness and awnsering my hundered million questions made this experience a true pleasure. I will certainly refer everyone I know and everyone I ever meet in the future to Jim. Donald was also charming and easy to work with. Whoever owns this dealership should be pround of the high caliber of professionals and service you provide. Thank you for everything including my super cute red prius!!!

dluna49

Dec 22, 2009

Bob is a top notch professional. He always provides great service. I always want him to take care of my car service because I know everything will be handled perfectly. Areas of needed service are always identified which, in the long run, saves me money.

tjray1958

Dec 12, 2009

Bob Cobos got me the service that no other dealership could or cared to. When my 2007 Tacoma needed service Bob took care of the problem and got the service done. Period.I tried to get to the bottom of the problem for several months with no luck. Called many places including Toyota corporation. Should have gone to Bob first. Great customer service.Thank's Bob for a job well done.Sincerely,Tim Peres

Cramber

Nov 28, 2009

Went to Oxnard Toyota just to look and found Vidal Casares (saleman) who was very helpful in helping me to find the truck of my dreams. After discussing the features of the 2007 Tacoma 4x4 and how much it had to offer he was very helpful and gave me a great deal. He was a pleasure to work with and I would recommend any of my friends to go talk with him if interested in purchasing a new vehicle. He was very informative, easy going and made purchasing my new truck a breeze. It's the best service I have ever found when purchasing a vehicle. Thank you!

yolandaledesma

Nov 15, 2009

Mr. Jones was very friendly and easy to talk to. The other salesman in their office were very nice as well.The whole dealership experience was quite different then my past ones with other dealers (12 years ago and 19 years ago - different auto makes).I have recommended DCH Toyota and Mr. Jones to everyone I work with and to my extended family.

Cynthia Purcell

Oct 31, 2009

hank you James! My sister and I had a wonderful experience with you and Tom and Debra too. This was my very first car buying experience and I feel fortunate that it was with your team. The truth is I was quite anxious about going through it without my husband there, but James, you seemed like a straight forward person and that gave me the confidence I needed to move forward. Thanks James. I drove up worried that everything was going too smoothly, too easily that something was about to happen. And something did because everything went right. And this can and does happen. Toyota of Oxnard is lucky to have you. Sincerely, A Very Happy New Prius Owner

Sharon_K

Oct 11, 2009

In 2004 I bought my Solara, first year of the new body design. With the purchase of my car I bought an extended warranty, which was a blessing. This month (October '09), I took my car in to have the brakes checked out. They were soft and spongey feeling. As it turned out my car needed master cylinder, booster, strut, and the caliber braket worked on and/or replaced. Sean in the service department totally stepped up to bat for me assuring me that the master cylinder and booster issues would be covered under my extended warranty and Chris the service manager went to bat for me in regards to my bracket and strut problem. Both Sean and Chris were very proactive in making sure my car needs were addressed and covered by the Toyota extended warranty program. George, who is a mechanic, got on the phone with me to explain in simple terms what they were doing mechanically to my car so I would have a better understanding. The service department at Oxnard DCH Toyota is great...all the staff there is great. Everyone is very friendly and customer service oriented. Would I recommend this dealership? You bet!

havelkj

Oct 4, 2009

Had a wonderful experience buying a new 2010 corolla sport from Vidal. One the first day, he took the time to explain the car, inside and out. I did a test drive, loved it, but was still looking- told Vidal we would be in contact with him the next day. He gave us his card without hasselling to make a quick deal. We came back the next morning, after looking at toyota of Thousand Oaks, which we received horrible service, only to be told about the salesmans desire for commission. Vidal was so helpful in the entire car buying experience- very helpful, patient, humerous, and knowledgeable. The entire process was, dare I say it, enjoyable! Thank you so much- love the new car!

aguyinthe805

Oct 1, 2009

I drive from Westlake Village to this dealer only because of the level of service that I get from Cynthia in the Service Department. Despite ongoing problems with my car, they would not give up until it was totally solved. I have not experienced this level of attention at Mercedes or BMW. The service experice with Cynthia at DCH is one of the only reasons I would consider purchasing another Toyota.

gzlac

Sep 13, 2009

Since I bought my truck, I have took it for service to this dealer. I always get the help I need, especially from Cynthia. She is very helpful and is always ready to help even if she is not the service advisor. I also get service done quickly and correctly.

Volocty

Sep 7, 2009

Great experience! We were looking for a Toyota Yaris and could not locate one anywhere, so I submitted a request to several local dealerships. Al Gaines of DCH Toyota of Oxnard replied back stating he had one coming in soon. It arrived, he called us and we took it for a drive. Al is the one of the most pleasant Sales associates we've ever worked with. He did not try to sell us something "they have" but worked to find us something "we wanted" (BIG difference). We did buy the car from them and actually enjoyed the experience. THANKS DCH Toyota of Oxnard.PS - and they have the BEST Cookies around. :-)

calover

Aug 14, 2009

My husband and I felt compelled to send a letter to the management team and owners of DCH Toyota regarding Paul Renteria. Paul is certainly the most customer oriented, professional sales professional we have ever dealt with. He exceeds any expectactions we had of our car buying experience. From the first meeting we had with Paul he was very relaxed and welcoming. Treated us as though we were his number one priority and he was very intuned with our needs. In fact originally my husband had his eye on a Corolla S but unfortunately there were no more Corolla S model vehicles left for sale, the last one had sold the night before! Paul quickly turned my husband's disappointment into interest as he described the options and availability of the Corolla XLE. He took us for a test drive and fielded all of our questions, which were many! In the end it turned out that my husband and I were happier with the Corolla XLE so we appreciated that Paul went the extra mile to show us the XLE even though that isn't what we originally were shopping for!When it came to the financing portion of the deal we already had a loan approval from our credit union but Paul mentioned that perhaps the dealership could offer us a more attractive rate based on our credit evaluation. So he escorted us to Dan in the finance department to continue the contract process. Dan was able to offer us a better rate for financing and also sold us the additional options that we were interested in purchasing. The experience was very pleasant and was not a lengthy and laborious event.We also noticed while we were at the dealership that all the employees we ran into were very polite, asked us if we needed assistance or were looking for someone and a number of individuals also offered us drinks and cookies. In short it was a very relaxed, inviting environment which was a very nice change to the usual tense feeling that one experiences at a dealership! However the thing that really impressed my husband and I was something Paul did in the end that was very unexpected. I can't drive because I am healing from a shattered ankle and am on crutches. We were trading in our 'Clunker' and needed to leave the vehicle with the dealer and wouldn't be picking up our new vehicle for a few days as it was going to the service center for PermaPlate treatment.....Paul offered to drive us home to Camarillo and to pick my husband up on the day that the car was ready to be delivered! We were very impressed that he would go out of his way to do this for us. He had already done so much to assist us, get us a great deal on our new vehicle, great financing and now a ride! Wow, we were ever so greatful. We have already recommended the dealership to 2 family members and when our daughter takes up driving in a year and a half we will be back to purchase another vehicle as she will inherit the Corolla XLE that we just purchased It is a perfect, safe, economical vehicle for her to start off with!Our many thanks to YOU Paul.....you are the best and we hope someone 'important' is taking note of the fact that you are making 'The Difference' everyday!

bigspaz33

Aug 13, 2009

Everytime I go to Toyota of Oxnard I am treated very nicely by everybody employee there. The service person comes out right away and asks what service I need. They don't try to get me to do any other work done except for what I ask for. They even asked me if I want my car washed which is great! Everytime I tell people that, they tell me their auto dealership doesn't do that...because they don't drive Toyotas. The waiting room is nice and the store there is nice. When I had a question about an item, the guy there answered that question for me. So, yes I always tell people to go to Toyota of Oxnard if they can.

cozette11

Aug 13, 2009

I always have a great experience when I visit this dealership. There is always someone to greet me as I get out the car and walk up to the front counter and my repairs and service are always as expected! Always great to stop in for cookies if nothing else!

09tacoma4x4

Jul 31, 2009

This was the best car buying experience I have every had. The entire Toyota of Oxnard team did everything possible to get into our 2009 Toyota Tacoma 4x4 at a price could afford and at the monthly payment we wanted. The even gave us the best price for our trade-in.Everyone at Toyota of Oxnard were extremely professional, friendly, and cooperative we will definitely recommend Toyota of Oxnard to all our friends and family looking to purchase a new Toyota.

wutabroad

Jul 29, 2009

The sales team worked very hard to make sure everything went smoothly with the sale and trade in. I appreciated their attention to detail and their professionalism. I hope to continue doing businesss with them in the future. The sales team was very friendly and easy to communicate with. I appreciated their assistance in answering all my questions.

skrome

Jul 23, 2009

I sent this note to the General Manager, "...Another thank you notethe second in two weeks to complement Paul Renteria. Less than 2 weeks after my wife purchased her new car from you, last night Paul helped me purchase my New 2010 Prius. And I love it by the way. Paul was once again, was a font of knowledge, had the patience of Job, and was honest as the day is long. I would consider giving him a raise as he is one of the best car salesmen that I have ever worked with. Next time we buy a car, you can be sure we will seek out Paul, wherever he may be.Thank you again DCH Toyota of Oxnard for making car buying for my wife and I, such an pleasurable experience. There was absolutely no pain and no pressure.

KCOOK

Jul 17, 2009

MATT AND PAUL IN THE INTERNET DEPARTMENT WERE OUTSTANDING. MY WIFE AND I CHANGED OUR MINDS THREE TIMES FROM A CAMRY TO A HONDA CRV, THEN TO A V6 RAV 4 LIMITED. EACH TIME THEY ACCOMODATED US WITHOUT QUESTION. TO TOP IT OFF THEY HAD TO TRADE TO GET THE TAN LEATHER INTERIOR WHICH WE HAD TO HAVE. A DEALER IN NATIONAL CITY CALIFORNIA HAD THE ONLY ONE IN SOUTHERN CALIFORNIA. THEY HAD THE RAV 4 WITH LT GREY LEATHER IN STOCK, BUT DID'T PUSH THAT ONE ON US. IN CASE YOU DIDN'T KNOW NATIONAL CITY IS AT THE US/MEXICO BORDER. NOW THAT IS SERVICE. I SHOPPED THEIR PRICE AND NO ONE WAS CLOSE. WHEN I CAME TO PICK IT UP IT WAS FULL OF GAS AND DETAILED TO PERFECTION. TIM THE FINANCE MANAGER WAS VERY COURTEOUS AND DID'T PUSH PRODUCTS ON ME I DID NOT NEED. TIM DID MENTION GAP INSURANCE ON MY THREE YEAR LEASE WHICH I ALMOST FORGOT I NEEDED. EVERYONE AT DCH TOYOTA OF OXNARD IS A PROFESSIONAL. I WOULD FEEL COMFORTABLE SENDING EVEN MY MOM THERE. I WOULD HIGHLY RECOMMEND THIS DEALERSHIP TO EVERYONE.

icg727

Jul 15, 2009

Coming to toyota I was waiting to be hunted down by a salesman like every other dealer. But with Darryl that wasn't the case. He made it not only easy but comfortable for us to buy a new car which is a pretty hard task to do. Not only was Darryl very helpful but as well as Debra who helped us with our financial services. Overall my experience shopping at toyota was a great one and I am very pleased with my purchase of a 2009 Toyota Tacoma SR5. I highly reccomnmend this dealer because of great prices and great people such as Darryl and Debra. Thanks again.

skrome

Jul 11, 2009

A quick note to let you know how much we appreciate the salesman Paul Renteria. Briefly, I found Paul while searching the Internet for my wifes new car. Calling the phone number on your web site, Paul answered and at the get-go was courteous, professional, and refreshingly direct. We had just literally walked out on a deal from Santa Barbara Toyota for the very same car. We had the paperwork, and checkbook in hand at SB Toyota and they offended us in every way. After that, we were willing to take the 45 minute drive through traffic to avoid working with the Santa Barbara sales team. Boy are we glad we did. You need to know, that Paul was nut pushy, extremely knowledgeable, presented a Can-Do attitude, and gave us a very fair price without all of the sales-speak and usual time wasting well hes not gonna like this, but I gotta talk to my manager and making us wait for 15 minutes each go-round. Paul made the usually uncomfortable, stress-filled car buying experience easy. He was quick and efficient. He is our new best friend.In closing, we like him so much, we decided to buy a second new car from Paul. As soon as the 2010 Prius solar package IV Blizzard white, bisque leather is in, I will come down to seal the deal on that one too. As a business owner myself, I like to reward the good employees. From my point of view, Paul Renteria is one of your best!

rkutner

Jul 4, 2009

I sent a bid out over Edmunds.com to multiple dealers, but Al was the first and most concrete to get back to me - and the most responsive as I closed in on my purchase. In person he was extremely helpful, low-key (ie: not 'salesy'), thoroughly professional, and squeezed a hard bargain out for me that i felt good about. I can't recommend him or Oxnard Toyota highly enough.

pbsaz

Jun 16, 2009

Outstanding customer service. Very friendly, helpful and zero pressure. A great customer experience. I went through Costco to locate a 2010 Prius. I spoke to a couple of the Costco referrals and while friendly, they hit me with the usual "they're very hard to get" "we've added a number of aftermarket items" "we've added a supply surcharge" Al was to the point asking me what I was looking for, told me what he had in stock and offered me to come buy and test drive the car. He told me the price before I left my house so all I had to do was decide if it was worth my time to look at the car.Got there, decided between a gray and blue car, wrote a check and was on my way.Great experience. I highly recommend.

Lisa Peck

May 21, 2009

I highly recommend DCH Toyota of Oxnard! I recently purchased a brand new 2008 Toyota Sequoia from this dealership. They are a very professional and honest dealership and are sincerely interested in making the customer happy. The negotiation process was very smooth and professional and I am now driving a Sequoia that I'm very happy with. It was obvious that the people working at DCH Toyota of Oxnard were generally concerned about the customer. The facility was extremely clean and I look foward to being able to sit in the lobby whenever my car needs to be serviced. I am now driving a brand new Toyota Sequoia that I am extremely happy with. I visited a lot of other dealerships within Ventura County as well as San Diego and Los Angeles counties and DCH Toyota of Oxnard was by far the best dealership I had visited, exhibiting the utmost professionalism and staff that generally care about you!

ria

May 7, 2009

I had to go and visit Toyota for some minor problems with my Sequioia. As always, I was greeted with smiling faces and cheery attitudes. My concerns were addressed on the spot and I was able to leave the dealership with minimal inconvinience to my very busy schedule.

nurseole

May 6, 2009

I brought my Corolla in for a simple service of oil change and transmission flush. The service was excellent and the price was very good. They honored the price I had from another dealership. FABULOUS!! The atmosphere there is wonderful. Cant beat having internet access, cookies and coffee. The waiting area has comfortable chairs and a flat screen TV. You cant change the channel on the tv even if you're the only one there. They have the sports channel on all day long. Wished I could've watched some news or the stock market channel, instead. So, I went on a test drive. The salespeople were nice and polite. A week later, I brought in my aunt's corolla to have them work on it. Then I brought in my Camry. When I had a question about a procedure, they did not hesitate to explain it to me until I understand it.I'm very impressed with this dealership. They'll have me for as a lifetime customer as long as I live in this area. Oxnard Toyota definitely beats Ventura and Thousand Oaks Toyota places.

hagedave

Feb 14, 2009

Excellent sales and finance people - very friendly. I'm not sure why this review has to be 250 words long, but it's ridiculous for talking about sales So .....llakjdflkjlkj c ljadfljadf ;lkjdflkj alkjfdklja ;ladkfj;lj a;lkjdfj a;lkjfd alkjadf alj

mark50

Feb 2, 2009

Dealing with the internet team is the only way to go, it was a gggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggreat experience.

Boxsick10

Nov 23, 2008

The service I received at DCH Toyota of Oxnard was amazing. The employees were all very helpful and made sure I got what I wanted. I would recommend this dealership to all of my friends and family. Michael Dowl and the other associates made my car buying experience easy, fast, and fun.

heathermariepresley

Nov 5, 2008

i went to purchase from paul renteria (a referral from a friend) but everyone else was extra friendly and helpful as well even though it wasn't their sale... especially dj jones. he definitely went out of his way to make things easier for me. i ended up purchasing a 2009 scion xd... no haggling on price or interest rate. they were all very informative and didn't push me at all. the whole thing was over in just a couple hours and i left extremely happy.

Martha Levy

Oct 9, 2008

This dealer is great! Michael Dowl contacted me via an internet search and could not have been more helpful not only at the time of the purchase but since then too. Tim does the financing and he was fabulous too. They are the BEST and I would recommend them to anyone. They stayed late to set up my bluetooth and have answered all of my questions courteously and promptly. Tim got me a second key at no charge because I asked and thought I should have one with the car.

GinaLouise

Sep 1, 2008

My husband and I initially contacted Michael Dowl via the Internet. We asked for information and a quote on a new Camry. Michael answered us immediately and gave us an excellent price quote. Later we met Michael at the Toyota of Oxnard dealership and found him to be knowledgeable, sincere, and pleasant to work with. We spent a couple hours with him asking questions about the Camry and other cars, and test driving the car we eventually purchased. I particularly appreciated Michael's non-aggressive sales manner and highly recommend him to anyone looking to purchase a car.

annestarr

Aug 28, 2008

I just bought a new FJ Cruiser (and previously bought a new Prius) from Toyota of Oxnard, and the experience was amazingly POSITIVE in every way! Frankly, I'm stunned by the huge emphasis on customer service because it's so foreign to me to get this level of care from a car dealer! (I've bought many new cars during my driving life, and the level of care that I received from Toyota of Oxnard is in a class by itself!) Also, the sales folks WILL negotiate to get to a "win-win" with the customer, so it's not customer care at any price. In addition, the auto prep and service support has been awesome! This dealer is DEFINITELY worth checking out if a Toyota is a consideration (and if it's not, it should be because it's such an exceptional automobile)!

vereniz

Aug 20, 2008

I am so very happy with the customer service provided to me. Everyone that I came across was exceptionally friendly. I felt very comfortable, I would not go anywhere else. I am very satisfied in saying that DCH Toyota of Oxnard be very proud to have a member like Darryl "DJ" Jones, and along with the co workers in his same office were great fantastic people. But of course he is one of their best employees! I was one of the happiest customers on their lot thanks to him and everyone that helped in my matter. That is always the kind of fast and comfortable service i would always want and that is why i would only go back to DJ and i would be very happy to send the people that ask me about my vehicle to DCH Toyota of Oxnard. Great service, very comfortable, greatly satisfied, my heart belongs to DCH Toyota of Oxnard and its members!