Used Cars for Sale at Dean Team Hyundai in Ballwin, MO

htldwpi

Nov 17, 2016

We bought an Equus back in 2012 and it was the longest we ever owned a car! The Dean team took car of us throughout the 4 years. We are now proud owners of the G90 and love it! The Dean team treated us really good when we went to pick up our new car. I am looking forward to dealing with them for the next 4 years!

las4331

Nov 16, 2016

Good buying experience. This is the second Hyundai I have purchased (first was a Santa Fe) from Dean Team and feel the purchase experience was very good.

raj

Nov 13, 2016

I just bought 2016 Genesis Coup Ultimate and Greg was very helpful in finding the color I wanted. My whole experience in the dealership was made pleasant by Greg.raj

dogmom

Nov 12, 2016

I visited Dean Team Hyundai to look at a Hyundai Santa Fe Sport today. Ben accompanied me on a test drive of the SUV and gave excellent customer service during the time I was there. I arrived around 10 am and left at one which is the shortest amount of time it has ever taken for me to purchase a vehicle. Ben and Adam both answered all of the questions I had and neither made me feel rushed or pressured to make a purchase. They were both very nice and easy to conversate with. It was a good experience and I would definitely recommend for others to work with them. After I arrived home, I had a voicemail from Ben informing me that I had left my garage opener in the car I traded in. He set it aside for me until I can pick it up. Overall, great customer service!

Pathmark12

Nov 12, 2016

I decided to buy a Genesis G80. Met with Justin Robinson, and closed the deal without any of the typical BS inherent with so many dealerships. I've bought about 5 cars over the past 10 years, and this time was the best experience, by far. I told Ben I didn't have a lot of time to spend at the dealership due to a lot going on at my job, and he made sure all the paperwork was already prepared before I showed up. I was in and out in less than 45 minutes!! Ben French also worked with me, and I also worked with Adam Novik in Finance. All three were great guys to work with!

vosburgh1

Nov 12, 2016

Ben French was instrumental in as good a car buying experience as I have ever had. I bought a G80 after shopping online throughout the Midwest. Ben found the exact car I wanted at the price I was willing to pay. He knows his product and was incredibly thorough in clearly explaining car features, service needs, and the overall Genesis ownership experience. I'd certainly buy another car from Ben should the need arise. He treats you like you want to be treated. No pressure. No arm -twisting. Honest straight-forward answers. Attention to detail. And he follows through on every discussion. Go see Ben.

Happy Customer

Nov 11, 2016

I have been dealing with Dean Team Hyundai for years! Two years ago, I met Reed, one of Hyundai's salesman, while trying to purchase a new car. Reed went above and beyond to make sure I was happy and satisfied with my experience. I absolutely love Hyundai and the people who have helped me with purchasing a vehicle. This year, I went to get an oil change on my car and left with a Hyundai Tucson, which I love. Reed made sure that I left the dealership yet again happy and satisfied. I would highly recommend dealing with Reed for all your vehicle buying needs.

bdyer0

Nov 10, 2016

We purchased a new Hyundai Accent. Andy Miller is a good sales person to work with, very thorough and helpful. Courteous with good follow-up.

p_w_c1

Nov 10, 2016

Andy Miller's work ethic and genuine concern for customer needs and wants is beyond measure. I will definitely recommend everyone to come see Andy when it is time to purchase a vehicle.

Cmorgan1977

Nov 9, 2016

Justin and Tom did a great job treating my daughter with respect and taking all the extra steps to ensure she could get the lease.

lindacarnemolla16

Nov 9, 2016

I've purchased 3 cars from Dean Team Hyundai and I have never been disappointed. Every aspect was easy and pleasurable this time, just as it has been with my previous purchases.

vicki blecha

Nov 9, 2016

The worst thing in life is trying to make the right decision. At Dean Team there is no pressure, if you don't feel comfortable with the car, payments or contracts they will work with you and not try to talk you into anything you are not comfortable with. Ask for Ben or Reed.

Patricia Wells

Nov 6, 2016

2nd new car purchase and I'm very pleased with it. Hyundai vehicles are great buys, and the salesman made all the difference. I'm a satisfied customer.

happycamper

Nov 4, 2016

I worked with Frank Povis who was extremely thoughtful and helpful. He made sure that I got I wanted with the right accessories, the right color and at the right price.

msgrrichard

Nov 3, 2016

As previously noted--I have have returned ot the Dean Team for over twenty years and purhased or leased a number of Hyundai vehicles. That says alot.

Very happy

Nov 2, 2016

Responded to dealer's online price offer. Ben called back and was very helpful over the phone. We scheduled appt. Ben worked with us to complete the purchase process. Great price for a great car. Painless. Would highly recommend this dealership.

Dough

Nov 1, 2016

Justin wasnt pushy. He worked with us and got my business purchased a 2014 mazda 6. Good price, good car. I would buy from them again.

Professor K

Oct 31, 2016

They got me the exact car I wanted at a fair price.The negotiation went smoothly and I am verysatisfied with the results. Well done.

Johnkim

Oct 29, 2016

Going in we knew kinda what we was looking for and our budget walking through lot and found car very quickly. Talked things over with my husband and went in the next day and was in and out very quickly. Got everything signed all in about an hour.

Happy Customer

Oct 28, 2016

Ben French was friendly and helpful but not pushy. He was very knowledgeable and eager to help us find just the right car. We chose the Hundai Tucson and are very happy.

robertxmoore

Oct 28, 2016

I researched the Santa Fe Sport on line and was impressed with the safety and reliability. These were my main interests. I always plan to drive my vehicles for many years and I expect this one to last me for at least a decade.

Onehappymomma

Oct 27, 2016

I just purchased my awesome Hyundai Santa Fe Sport here and it was the easiest car buying experience I've ever had. Justin "JJ" and Richard really made me feel at home and gave me the best deal possible. if you're in the market I highly recommend purchasing your next vehicle here.

0003

Oct 26, 2016

I found the car on the Internet. I called with a couple questions for JJ that he promptly got right back to me with answers to. He came in early to meet me, and had a car pulled up to the door when I got to the dealership. We got in and took a good 10 minute test drive. I've done my homework I knew what I was willing to pay for the car. I made an offer I thought was fair, they excepted, and we had the paperwork done in 15 minutes. I came back that night picked up the car. I didn't feel like it nor did I have time to go back-and-forth on price and play the whole car game. Probably the best car buying experience I've had!

Awehrman

Oct 26, 2016

This is the second vehicle I've purchased from dean team and they've been such a pleasure to work with both times. Would highly recommend.

Fr. Rich

Oct 21, 2016

This is my 5 Santa Fe through the Dean Team. Andy Miller is my first contact then all the other folks including Pat Dean. I have always been treated with respect, professionally within a reasonable time frame. I guess I would not keep going back if I did not like the sales force and the product.

ponydriver

Oct 21, 2016

We had called the day before to inquire about a vehicle. JJ Robinson came in on his day off to meet with us. The transaction was simple and easy. Thanks to Richard Martin also. We are very satisfied with our purchase.

Michael D

Oct 20, 2016

I honestly did not think I was going to leave with a car from here. I just lost a brand new 2016 car in an accident after only having in for a few weeks. My attitude towards the whole process was kind of numb when walking in. After dealing with Frank Povis and Adam Novik I could have not been happier. They new I just recently had a loss and did not have a million dollars to spend, but they found me an even better car than what i had originally at an even more affordable price. Everyone was so great and I would recommend this dealer ship to anyone! I would especially recommend working with these two guys that I named above! Thanks again guys! I am now a lifetime customer!

Mike Martin

Oct 19, 2016

My wife and I were looking for an Acura MDX Greg Glokengieser came out to help us we drove an Acura RD X but wasn't the model we were looking for they had a 2012 FJ cruiser on a lot which I have always loved so we took it for a drive Greg let us take it home for the night The next day we decided to purchase the car Greg was very helpful Richard Martin in finance it was great he was very professional and courteous they took care of all the little issues we could find on the car they even took care of little things we found after we purchased it highly recommend Dean team Hyundai ask for Greag you won't be disappointed

Hotrodhotrod36

Oct 19, 2016

My wife and I were looking for an Acura MDX. Greg Glockengieser came out to help. We drove An Acura RDX but wasn't the model we were looking for.They had a 2012 Toyota FJ Cruiser on the lot which I have always loved . so we took it for a drive looking for the other Acura we were looking for on the Dean team VW lot. The next thing I know I'm taking the FJ home for the night . We went back the next day drove a Mercedes . We were about to sign papers on the Mercedes and at the last minute I said no I want the Toyota FJ. Greg was great he let me take my time make up my mind and decide which one I wanted. Richard Martin was courteous and professional. We went in to buy a car met two sales people and when I walked away I felt like I had made two new friends. I would definitely recommend Dean Team Hyundai.

Jeanne

Oct 19, 2016

Thanks to Frank we have a great "new to us" Toyota Highlander. After doing my research on what car was best for our family, I really appreciated Frank's honesty and eagerness to help with out being overbearing like other dealerships I have visited.

Jim Z

Oct 19, 2016

Not pushy and easy to talk to about my questions, and my concerns .Willing to go over Items on our new car after the sale.

paul

Oct 19, 2016

Justin did a great job on working with me on my car lease and being patient with me It took about 2 months to get in with my work schedule I got what I was looking for exactlyAdam was also great to work with in the lease finance part of the transaction

Carguy

Oct 18, 2016

Wonderful people throughout the organization from start to finish they treated me with respect. They wereVery thorough and knowledgeable in all phases of the purchase and future service requirements. I wasIntroduced to the service dept and received a detailed overview of the specific features and options ofThe Tucson.

Patricia Wells

Oct 18, 2016

I would like to start by saying Thank you Reed. The purchase of this car was a bittersweet moment for me, but Reed helped to make this memorable lifetime moment. This car was in honor of my Son passing, he always want to take care of me and he did. I know he is happy I have what I want.

becky mcginnis

Oct 17, 2016

Greg was upfront and is doing everything he can to help me out. I felt very comfortable the moment I walked inside the dealership. Thank you!

Chuckabobs

Oct 16, 2016

Me, my wife and son had a great experience at Dean Team Hyundai.I found a couple of cars I wanted to look at, online, Ben French had both cars ready for us to look at and test drive. We decided on the car we liked best and a deal was made within minutes.Our salesman was fantastic and made everything easy.

rglandkml

Oct 16, 2016

This was a very easy and pleasant experience, not alt all what I had experienced at other dealerships. I will go back and do it again when my lease is up! I can't tell you how relieved I was to have the experience I had at the Dean Team. I had been dreading it for a week and had actually pulled into the parking lot and left immediately. Then went back to be put at ease and treated with kindness and respect!

jdlang

Oct 14, 2016

I'll keep returning. Dean Team has just what I need and is very professional and friendly. The Elantra lease is competitively priced and well handled.

johnabrennan1

Oct 14, 2016

Very professional. I knew exactly the car I wanted and that's what I got. Justin Flynn was very helpful. Andy Miller was very helpful on my first visit. Justin was very helpful on my second visit.

Jtgrillo

Oct 14, 2016

This was my first time at a dealership and I felt very comfortable. The dealership was an extremely friendly, professional, and welcoming environment. I would reccomend Dean Team Hyundai to anyone.

lindsey.early

Oct 14, 2016

Reed at the Dean Team was a great salesman. I was unsure if I wanted to buy or lease, and he was patient with me while I made my decision. The finance guy, Adam, was great too. Overall great experience-- I would highly recommend the Dean Team!!

randycarson

Oct 14, 2016

Andy Miller and Tom Faschetti were a true pleasure to do business with. After having purchased several new cars over the years, this was the best !

derekwilhelm

Oct 13, 2016

My experience with Dean Team Hyundai was by far my best experience with a car dealer. It was not a pushy or high pressure environment. The dealer took a very fair approach to negotiating and went above and beyond to make sure my questions were answered and any desired post purchase products/services were provided to my satisfaction.

mthoh123

Oct 13, 2016

Excellent selection, excellent staff, and no-fuss test-driving. The biggest gripe I have was how long it took to get the car prepped after agreement to purchase, but in Dean Team's defense...it was a showroom vehicle, and the battery had died, so they replaced the battery with a new one. Justin was very patient with me and granted me access to any and all cars I wished to test drive. My wife and I both appreciated his patience.

tiggerismyhero

Oct 13, 2016

When taking personnel information for the loan process may want to do it in private and not on the showroom floor. This would prevent interruptions and someone over hearing.

ben.j.trevaskis

Oct 11, 2016

Everyone we spoke with was professional and polite. All of our questions were answered to our satisfaction. We're very happy with the vehicle we purchased and everyone who helped us come to that decision.

Happy2016

Oct 10, 2016

Overall our experience with the dealership and Frank and Justin went well. I feel overall they were patient and fair and tried to help us stay within our budget. We did go above what we wanted, but it was out choice in the long run.

awmarshl

Oct 7, 2016

Justin Flynn is very knowledgable on Hyundai hybrid car. For years I have driven a Honda Accord and was seriously considering another Honda. I was WOWed with all the featured a Hyundai Sonata hybrid offered in a car. 1) It had all the safety feature and more that I was looking for in a car. 2) Very stylish inside and outside. 3) Pricing is just right for middle income family.

daniellenunnery

Oct 6, 2016

Nice dealership. Nice salesman. Didn't make me feel like a priority. More concerned with survey scores vs. informing me of car features, which he never did take the time to go over with me.

leonmck

Oct 5, 2016

We purchased a new vehicle. It was a pleasant, professional experience. We felt the sales team (Greg Glockengieser) was fair, direct and honest. We would purchase a vehicle from this dealership again if Hyundai has a vehicle we like.

susan123705

Oct 3, 2016

Bryan was very informative and he is one of the reasons I came back to Hyundai to purchase my car. The financing and final signatures took awhile due to new person being trained.

Marian and Mike Doyle

Oct 2, 2016

Great working with Andy Miller. The finance guy was pushy and condescending and nearly broke the deal. Would work with Andy again when the need arises.

jerryeh

Oct 1, 2016

Looking to replace my Avalon and quite frankly was planning to get another one. In looking at car reviews (Edmunds & Consumer Reports) the Hyundia Genesis sounded like something I wanted to look at. The dealership wasn't pushy, the test ride was a clincher. If I'm as happy with this car a few years down the road I'll definitely be a repeat Genesis buyer

greenme80

Sep 30, 2016

We were at the Dean Team Hyundai dealership to shop for a used car. The dealer salesperson showed us 3 cars to test drive. After the test drive of 1st car, I asked sales person to show us the carfax report of the car. He showed us the report and it had accident history. So we told him that we are not interested in the 1st car and asked him to show the carfax report for other 2 cars before we take it for test drive. He pulled the report for other two cars and they both also had accident history on them. We told the sales person that we are not interested in buying accident history car. He tbecame aggresive to convince us why the car is still good and the price is non negotiable. We mentioned that the car might be good but we are looking only for clean history cars. So thanked him for showing us the cars and started to walk away. He was angry and commented "good luck wasting your time". These people need to know better that how to treat potential customer. If they treat well then they will have return customers. We had similar experience at Dean Team VW.

Margrtpltn

Sep 30, 2016

Price shopped for Hyundai Accent on-line. Though a St Peters dealer advertised a cheaper price (too good to be true), we called Ballwin Dean Team to discuss options. They gave us the straight scoop over the phone. We went to the other dealer just to hear what they had to say...bait, switch, and games. Went to Dean Team, got a great deal on a great car, no hassle. Highly recommend.

tomjandwyer

Sep 29, 2016

Our Sonata is very comfortable to drive and has outstanding features. Particularly like the feature on the outside mirrors, the blind spot warning. Also the larger backup camera.

Marian and Mike Doyle

Sep 19, 2016

Our sales person, Andy Miller, was great. It's the second time we've bought a car from Andy. He's the reason we went back to Dean Team for the second vehicle. He is knowledgeable and patient, and answered all our questions. We never felt pressured to buy, which makes us like Dean Team even more. We give a five-star rating to Andy!

ppa128

Sep 17, 2016

I am a repeat customer at the Hyundai Dean Team because I was satisfied with my previous Sonata and have always received good service for my car. The salesman, financial person, and the service department people have been kind and helpful.

Nothappy

Sep 16, 2016

The warranty sales pitch was awful, he was rude and acting like I was an idiot for saying no and kept pushing, I almost left.

gframbers

Sep 13, 2016

Overall superb experience. I will definitely be back when I'm next in the market to buy or lease. Darryl Varnum and Richard Martin were professional and made me feel they were looking out for my best interest. A great deal and great advice. Tom Fascotti the general manager was very helpful and really helped us close the deal. Very approachable and worked hard for us. Darryl continues to work for us after the deal. Thank you Dean Team!!

RandyKerckhoff

Sep 13, 2016

Everything went very smoothly during a trade-in process. I was greeted to begin with the sales people answered any questions I had. I worked with Frank Povis and Adam Novik and they offered every kind of assistance.Richard Kerckhoff

Sjensen

Sep 13, 2016

I went in to simply test drive and left in one amazing car! Frank Povis and Adam Novik were straight forward and very easy to do business with. Car buying without a lot of smoke and mirrors is my kind of car buying and they made buying my car exactly that.

stephaniehruza

Sep 8, 2016

Buying my first car was an overwhelming experience. The people at Dean Team Hyundai were friendly and welcoming. I would highly recommend working with them to buy a car in the future.

clay.vic

Sep 8, 2016

The team consisting of Andy Miller, Scott Varnum and Tom Fascetti treated us extremely well during our most recent car buying experience. We were tasked with buying two new cars and Andy and Tom helped make this an easy process without any issue. We have shopped here several times and will come again when we need to purchase another car.

eeosdad-j2

Sep 7, 2016

Shop online. I wish I had. Get your own financing BEFORE walking in the door. Don't let the dealer talk you into a longer term to keep payments lower. Go for a lower rate via the bank. My rate through the Dean Team is 1.75% higher than what my bank is offering. Know what your trade is worth.

mildog44

Sep 7, 2016

Just bought new Hyundai #3 from the Dean Team. Darryl and Tom went out of their way to get us into the car that we wanted at a price that was fair. I would love to buy another car from them, but we will probably drive our Santa Fe and Tuscon until the wheels fall off.

Mine

Sep 5, 2016

I had a great experience at this dealership. My salesman Frank Povis was fantastic. We were shopping for a car to my wifes liking and she wasn't able to be there for the test drives because of our kids, Frank let me take numerous cars home for the wife to check out and eventually went and got the one we wanted from another dealership. Above and beyond, great service highly recommended!

CBratt

Aug 31, 2016

Dean Team made my car shopping experience easier than I could have imagined! I went there to look at a Dodge Challenger and was greeted by JJ. Right off the bat he made sure I got the best deal, along with making the process as smooth as possible. Thank you again JJ and Dean Team for making my dream car a reality.

Happy Buyer

Aug 31, 2016

We found a beautiful 2011 Santa Fe for our daughter online at Dean Team. We decided to venture up there and ended up meeting JJ. He showed us a few different SUVs for my daughter before we landed on the one we ended up purchasing. He was very helpful from the beginning to the end in answering any and all questions. It was a win win for all.

James S

Aug 31, 2016

Went in on Monday to start looking for a vehicle to replace my aging Pontiac. Had seen the Veloster Turbo on their website over the weekend and decided to check it out. Frank was a great salesman, and my experience with him was excellent. Needles to say I left that day with my new to me car and could not be happier

Vince

Aug 30, 2016

Bought my second Sonata today. Sales person was Justin Flynn for both transactions and Scott was the financial person. Both times have been excellent. This one was a bit easier as I walked in, saw the car I wanted and a few hours alter I had the deal closed.Justin was excellent at explaining the differences between the features on the first car and this new one. Amazing how many changes from 2014 to 2016. Scott did the financing to my complete satisfaction. I guess it is not his fault that there is so much paper work. Never had to do repairs on the first Sonata, only scheduled maintenance as required. Made my appointments on-line and they were always ready and had me back out in an hour or so.

Rachele Leach

Aug 30, 2016

Excellent buying experience. I worked with a true sales professional Rich Pfuhl and he was able to offer a solution that met my needs both functionally and financially. It was an easy process and I will definitely be back. Thanks Rich and the Hyundai team!

SarahGS

Aug 30, 2016

Great experience at Dean Team! Greeted quickly upon entering dealership by Bryan. He answered all our questions and accommodated our multiple test drives. He and Scott were very easy to work with and we plan on going back to Dean Team in the future.

Froggy

Aug 29, 2016

Ben French did a great job locating a car for me. He really knows how to help the consumer and does his best to get you the best. Awesome guy!

Ronstevens276

Aug 28, 2016

Andy Miller and Tim Riley are the best. Easy to work with. They will make the whole process as easy as possible to purchase a new and or used auto. I recommend Dean Team auto dealers to all my family and friends.

Sean16

Aug 28, 2016

My overall experience was great! Reed Raleigh was very helpful and straight forward. He gave me a great deal from the start and did everything he could to accommodate my needs. He made the amount of stress buying a car can be go away!

BCas86

Aug 26, 2016

Everyone I've met there has been very nice, Greg especially has been very helpful and accommodating throughout this experience. I would totally recommend him to anyone!

Dasienka54

Aug 26, 2016

Excellent customer service, finding the right car was quick and easy. Justin was super helpful and friendly. I would have given the store five stars if it weren't for the hiccup with all the paperwork and the bank, that saw us having to come back on two different occasions. Although to be fair it wasn't entirely their fault, but as dean team choose to partner with the bank in question, it does still reflect on them.

DBart1976

Aug 26, 2016

Went in after my old car broke down and was inoperable. Received outstanding service from everyone involved. Could not possibly be happier with the friendly staff, the great deal, or the above and beyond service I received. Recommend to any and all

Jewell Family

Aug 26, 2016

We had a really good person working with us. Justin Robinson went above and beyond the call of duty. Making this very quick and smooth in addition to answering all the questions my wife had for him. Justin was incredibly knowledgeable about the vehicle (Tucson) and we have also set up a time for him to go over Blue Link with us. I will surly let friends of mine know about the service we received.

frank.leonejr

Aug 25, 2016

The dealer was fantastic. I feel that the team was knowledgeable. They took care of our needs in an efficient manner. I appreciate all of the effort.

lnoel07

Aug 25, 2016

I was really impressed that the team worked with me to find the right vehicle and financing option. I didn't feel pressured to buy. I took my parents with me to make sure I didn't miss anything and the sales guy still directed all his questions and comments to me which was nice. I wasn't made to feel like a child.

melindawheeler11

Aug 23, 2016

Reed was easy to work with. Was very helpful with explaining the cars features and helping we set them up. Was able to answer questions that I had about the car.

wallace.adam.c

Aug 23, 2016

Whole process of buying the Sonata went smooth. Easy to work with staff, no nonsense pricing. Evervything about the car and financing was straight forward and easy to understand.Would recommend!

Susan Mrozowicz

Aug 22, 2016

My car decided that it was done this weekend. So I went quickly looking for a car. I found one that I thought I liked. When I told my son about it, he said I had to go see Justin Robinson at the Hyundai Dealer on Manchester. He had previously bought a car there. He said you won't regret it. You can still get the other one just look there first. That was the best thing I ever did for my self. I had an idea of the car I wanted but didn't think it was in my budget. Justin was very patient with me. I was there most of Friday night and first thing Saturday morning. And as many of my family and friends know, I am not an easy person to please. Because of his patients and his Co- workers Scott Varnum and Tom Fascett help, I left that lot with the car of my dreams. I couldn't of got a better car if I built it my self. I knew I liked Justin from the first time I met him, but my respect for him as a person and salesman skyrocketed today! Thanks Guys!

Deborah Burns

Aug 22, 2016

I am a 4th time buyer with the Dean Team Hyundai, and a 2nd time buyer from Paul Thoman. He is an excellent representative for your dealership. He is thorough, well informed, helpful and dependable. It was a pleasure working with him both times on my most recent new car purchases.

Gboy

Aug 21, 2016

Scott, helped up through our financing, eventhough we had outside terms already available, Scott was able to come in at a slightly lower rate for a longer term without upsetting our target payment amount we wanted. He was honest, suggested some options, provided his opinion on what was not necessary and didn't try to pull any BS. Someone unfamiliar with how all this works could certainly be intimidated, but Scott explained everything when asked or questioned a second time and ensured we didn't leave without everything answered. Great job.

Lois Goodner

Aug 21, 2016

Awesome care buying a experience, Frank was waiting when I arrived and I was able to find a new vehicle with in my price range , in the size and color I wanted

deanteambullxxxx

Aug 20, 2016

Problem came in with the finance manager Scott, once I told him in a very polite way that I was not interested in a warranty he became extremely belligerent, ignorant, argumentative and down right rude to me. He said "so you're a gambler, you go to the boats all the time", no I do not, "so you're not a gambler", no I take a calculated risk assessment to determine whether it would warrant me buying an extended car warranty. He apparently didn't like this answer too much, and was even more rude than when we started. I know the game, I know they make money off these warranties, but this is my finances and my financial health, not yours, I do not have a credit score of 843 because I have made bad financial decisions, so respect that and move on and respect that customers decision!

DianaC83

Aug 20, 2016

I came in wanting more information and hoping i was not going to feel pressured. Justin made me feel so relaxed and he truly listened to everything! He guided me in the right direction and made my experience incredible! I will only work with him in the future! Thanks Justin!!

susanduval

Aug 19, 2016

I had an excellent experience with this purchase and a previous purchase at Dean Team Volvo 2 years ago. I was pleased with their attention to my interests.

Deb Castiglioni

Aug 18, 2016

I haven't had to shop for a car in over 10 years, so heading out to see what was available was basically an experience I was not looking forward to. Turned into Dean Team Hyundai on a whim, not having looked at the Hyundai vehicles - and was greeted by Reed Raleigh. Reed listened to what I was looking for, flagged down another co-worker passing by in a Genesis, and literally 2 hours later I was leaving with a new car. Low pressure, very patient, explained all the options, etc. I honestly can't tell you how relieved I was to have made that turn into the Dean Team and to leave with a car I absolutely love. I'd recommend working with Reed to anybody out there looking for a new vehicle!

gsimp1

Aug 17, 2016

This is my 2nd Hyundai in the last 15 months and I was very happy with the buying experience. They were willing to work with me on price, and went out and got the car I wanted. I'll be back to Dean Team and Bryan Wiltfong again when I'm ready to buy a Genesis.

Happy Customer

Aug 16, 2016

We had an idea of what we wanted coming in. Ben French gave us the pros and cons of the types of cars we were interested in, took us on a quick trip to where the cars were on the lot, we selected one, went for a test drive, made a decision. No pressure from Ben at any time. Paperwork was quick and smooth with Ben and Scott Varnum (Finance). Highly recommend Dean Team Hyundai as well as Ben and Scott!

ChrisHeather321

Aug 13, 2016

Dean Team Hyundai is where we started our search, and after a few days, where we ended up making our purchase. Rich Pfuhl was a fantastic salesman to work with, great attitude, great with our two small girls both under five, and overall a very nice guy who did everything he could to make our first experience pleasant and productive. Very happy with the outcome! This was our first time buying a used vehicle from a dealer, and my wife and I were pleasantly surprised at how smooth it went!

mary123

Aug 12, 2016

Work with Justin Robinson!! He made sure we were well taken care of and left the dealership happy. Scott Varnum helped us with finance and was very open and honest when presenting us with all of our options. Overall a great experience and will be purchasing from this dealership again!

allisonckerr

Aug 11, 2016

Both Justin and Paul were great to work with. Extremely happy with my Elantra purchase. I would definitely recommend my friends to visit this dealer if they are looking to buy a Hyundai.

Hayes

Aug 11, 2016

I highly recommend dealing with Andy Miller. This is the second car we have bought from him, and he works hard to please you and get you the best deal!

Jan's Car

Aug 11, 2016

I liked the way the Elantra looked on the road so I drove one and liked it even more. I looked at the new ones and really liked the features. I planned to buy a new car in a couple years but decided I just couldn't wait. I'm so glad I didn't because I just love driving it!

Angelia1972

Aug 10, 2016

The salesman showed me the vehicles that fit my needs. He was respectful and patient with all my questions. There was no pressure to make a deal that day.

Tracy1234

Aug 10, 2016

Justin "JJ" Robinson was the best salesman! He wasn't pushy at all and genuinely wanted to help us find what we needed. Very down to earth guy and very easy to talk to. Highly recommend him at Dean Team Hyundai.

hallmark

Aug 9, 2016

Excellent service from Richard Pfuhl, extremely knowledgeable, patient and helpful. Scott Varnum the business manager made the closing process quick and easy. Very impressed with Dean Team Hyundai!

Kara2016

Aug 6, 2016

Very friendly... Super cool salesman. Very down to earth and not pushy! Took their time, did not feel pressured. Would definitely recommend to others! High five lol!

Billiek8

Aug 5, 2016

Went to this dealership after having a bad experience at another one. Had a great experience and they went out of their way to find me what I wanted in my price range. They worked with me to find exactly what I want and I'm very happy with my car!

brad13

Aug 5, 2016

Our 2017 Hyundai Elantra purchased from Dean Team was a great experience. The sales staff, finance staff and service folks are great. We will certainly buy from Dean Team again.

annie.michalek

Aug 4, 2016

I purchased my first car a few weeks ago, a 2017 Santa Fe Sport, and I was pretty nervous about making sure I found something that fit my requirements. My salesman, Rob, answered all of my questions and made sure that my car was within my budget and fit my expectations. I had a wonderful experience, and will definitely come back to purchase my future cars!

DreaS

Aug 4, 2016

Darryl was very nice easy going and very knowledgeable and personable. He explained all the features in the car and worked with me on a fair price. Would gladly do business with him again if I needed another car. Thanks Darryl.

evetslane

Aug 4, 2016

My family bought a pre-owned Hyundai from Dean Team in 2012 and when it was time for a new purchase, we went back. We priced some other makes, but in the end, Hyundai had what we wanted in the price range we needed, and even though Joe Strange has left the dealership (our salesman in 2012), we were pleased with Andy Miller. I don't have much experience with the service department, but as long as they don't try to upsell me on services I don't need, like some other dealerships do, they will be fine, I'm sure.

TG

Aug 4, 2016

Dean Team Hyundai worked with us to find a car that met our needs, had the features we wanted and stayed within our budget. I would recommend them to anyone looking for a used (or new) car.

worker401

Jul 31, 2016

This is the second time in a year that we have bought a car from Dean Team Hyundai. Bryan Wiltfong is the sales guy we worked with both times. He is friendly and not pushy. He is very knowledgeable about the cars he sells. He makes buying a car easy. When we picked up the car he explained everything to me and said to come back if I needed any help later. He knew there was a ton of info about all the tech stuff to learn. We will be going back in the future when we need a new car. Hyundai is a great car and have great warranties. You can not go wrong going to Dean Team!

Kelvinguy

Jul 31, 2016

This was our second time going through a dealership. We were a little concerned about being screwed over like the first dealership in Texas. Overall Frank Povis and Richard Martin were very helpful throughout the whole process. They put our minds at ease over some concerns we had. We went in prepared for the worst and came out quite happy with a new car. We feel confident in telling our friends about this establishment. If we were to but another vehicle this would be our first choice.

Jremy314

Jul 29, 2016

I found the exact truck I wanted and looked at it the next day. Justin was great to work with and made my buying experience very easy.

Lee Lee

Jul 29, 2016

Upon arrival, Justin Robinson made my husband's and my car buying experience awesome!! From the moment we walked in the door, until the moment we walked out he was available to assist us ( and we were there for quite a while!). He was honest, and friendly. When it came down to negotiating the price, Justin made sure we got the best deal possible!! He personally washed my car and filled up the gas tank. Justin you DA MAN!! Scott Varnum helped us finalize the deal and provided us with useful information. Overall we are extremely pleased with the service we received at Dean Team Hyundai!!! Thank you Justin and Scott!!!

Ken

Jul 28, 2016

Had a very specific budget and type of car in mind, and found all of the folks at Dean Team Hyundai were tremendous. Very knowledgeable and professional sales, without the hype or any pushing. Very much appreciated, with several kids heading into their teen driving years, am sure we will be back for more. Thanks!!

No More Mom Taxi

Jul 27, 2016

We were shopping for a "starter" car for our teen drivers. Several options were on the website. We came in and got great help from Frank Povis. The heat didn't get him down. He talked to us about what we needed and found us options. He pulled up several cars for side by side comparison. We found a car that fit parent parameters and made teens happy too. Cash purchase made things with Scott in Finance easy.

No More Mom Taxi

Jul 27, 2016

We were shopping for a "starter" car for our teen drivers. Several options were on the website. We came in and got great help from Frank Povis. The heat didn't get him down. He talked to us about what we needed and found us options. He pulled up several cars for side by side comparison. We found a car that fit parent parameters and made teens happy too. Cash purchase made things with Scott in Finance easy.

jodi d

Jul 25, 2016

After dealing with 3 different salesmen at Dean Team, we were able to make a deal to get the exact car we wanted (on a trade from another dealer). Each of them did a great job toward the end result and none of them were pushy about the sale. Now I'm enjoying cruising town in my brand new Santa Fe!

Katybrady

Jul 25, 2016

Justin did a great job and even though it took a while he made sure i got what i wanted and was satisfied!!! Did i mention the free carwash;)

Roger

Jul 24, 2016

Brian Wiltfong did a great job from start to finish. He determined what our needs where when we were unsure, took us for a test drive...twice. He didn't push any vehicle that didn't fully meet our needs. In short he was the reason we got the car we wanted and needed and made the whole experience a good one for us. I highly recommend him for all your car buying needs at the Dean Team in Ballwin, MO.

Patricia Belmont

Jul 23, 2016

Reed Raleigh was my sales agent and Richard Martin was the finance rep. Both men were extremely helpful and courteous. This was my first purchase of a car on my own and both men were patient and took time to explain each step in the choosing and purchasing processes. I am grateful for that such a scary purchase was made so easy for me. I love my car, it handles beautifully !

ckingsantefe

Jul 23, 2016

my experience with Frank and the dealership was excellent. They really took care of me. The trade in process was smooth and i received a very good deal. Frank was very knowledgeable and went out of his way to make sure i had the opportunity to test any vehicle i wanted. The deal on the Sante Fe we bought was very good.i would highly recommend that you give Frank and the Dean Team a chance on your next vehicle purchase.

Laura

Jul 23, 2016

Justin was great! I was dreading the whole experience and from the moment we walked in, he made it a pleasant one! No pressure...just down to earth, easy going and did what he needed to do to make a deal. By far, I would recommend visiting this dealership and ask for Justin! Awesome!!:)

annie16

Jul 22, 2016

I went in a few days ago, knowing the type of car I wanted, which color I wanted it to be, and what price I wanted to pay for it. This was the first car I've ever purchased, and didn't know much about the car buying process. Rob was my salesman, and he did a great job of answering all of my questions and making sure that I was buying the car that I could afford and would fit all of my criteria. I had a wonderful experience, and will definitely come back to Dean Team Hyundai to purchase my future cars!

gale.voss

Jul 22, 2016

Dean Team was a great and unstressful buying experience! Would recommend working with this dealership. From salesman to finance, it was a low pressure, friendly and courteous event.

cdavies211

Jul 21, 2016

I knew what car I wanted and price I was looking for. The deager more than met my expectations for both circumstances. I appreciate the service I was provided and whenever I decide for another car their dealership will be one of the first on my mind.

MRC

Jul 21, 2016

We had a great experience! Reed was very friendly and helped us through the whole buying process. I highly recommend Dean Team Hyundai. Thanks Reed!

L Gregerson

Jul 19, 2016

Thank you Frank Povis and Scott Varnum for one of the smoothest car buying experiences ever! We will highly recommend you and your dealership to friends and family.

tjones0630

Jul 19, 2016

I bought a 2014 Hyundai Santa Fe from this dealer and initially with Michael Wright there it went smoothly. Its time to renew my tags and I realize that I have no paperwork. I have been to the DMV 2 times, and gotten all of the required paperwork but my car is not registered, there is no title. I called several times and got VM but calls weren't returned or they told me the paper work was mailed but I never got it. I finally went to the store and dealt with Scott who was very upset that I was questioning him about his expertise. He would not sign the paperwork for a replacement title, he said go to the DMV and if they need the signature fax it back. I said but I am sitting in front of you with the form. He finally said her reordered the paperwork but it will take at least 3 weeks. My car is less than 2 years old, this paperwork should still be available if it was originally drafted and sent. I am not a satisfied customer and I don't feel as if this matter was addressed, so I have to return with my lawyer to get to the bottom of it. This is just unheard of.

Dbarton21

Jul 18, 2016

The service was impeccable. They truly helped me find the best, most cost effective solution for my situation. I highly recommend JJ in Sales and Scott in the finance department. It was the best experience I've ever had at a car dealership!

md1801

Jul 17, 2016

My wife and I leased a 2016 Genesis Ultimate this weekend and want to leave this review while the positive experience is still fresh in our mind. The team, particularly Ben French and Adam Novik were outstanding during what turned out to be a lengthy decision-making process. They were fair, honest, and dedicated to ensuring that we had a great experience. I have already recommended that an acquaintance visit the store and work with Ben and Adam as a result of how we were treated. Thanks so much for everything---we're looking forward to working with you again in the future.

Terri16

Jul 16, 2016

Went to the dealership to look at a vehicle not knowing if I was ready to buy. After receiving very professional and friendly service I left with my new car. Will definitely go back to purchase my next vehicle.

Sean123

Jul 15, 2016

The representitive I spoke with was very knowledgeable and went above and beyond to make sure that I was well taken care of. I would definitely recommend it to others.

skallen0

Jul 15, 2016

Had a great experience buying a new car. They were able to work with our time crunch and get the actual sale completed in a very short period of time. When we returned to pick up promised items, Rich spent all the time we needed to answer questions and make sure we were comfortable with all the cars features.

Mp2014

Jul 15, 2016

While I can't say I "enjoyed" car shopping (very stressful) Rich got me into the car that I wanted and got my payments where I needed them to be. He made sure my mom and I understood every step in the process and I can say that in a few years when it's time for another new car I will probably head back to Dean team Hyundai!

amayes1995

Jul 14, 2016

Dean Team got me together! I had visited another dealer right before I went to Dean Team. I was almost in tears because of the way I was treated. Dean Team worked out everything so when I left I was happy and made me feel my buying power mattered. I will tell anyone Dean Team is awesome!!

ch.sussman

Jul 14, 2016

overall experience with salesman was excellent. how can I rate this dealership, if I was never taken to the service department. gave this as an overall average rating. will contact the service manager at the time when first service is due.

jenna123

Jul 13, 2016

I have owned my car a few months and found out the brakes are bad as well as a few other problems. I was told this car should never have passed inspection to begin with. These guys were very anxious to get this car off the lot. Now i know why. Im stuck with this problem car and they have my money.

jtomas5053

Jul 13, 2016

this is the place for quality sales service. makes you feel comfortable buying a car . these guys really know the product line. many good choices.

Jenandjoe

Jul 12, 2016

Our experience exceeded expectations. From the professionalism, product knowledge, and accommodating (we came in 1 hour before closing with two rambunctious kids!) to financing manager who made us feel like he was our advocate and not the banks. the bar has been raised, that's for certain!!

gpitlyk

Jul 11, 2016

We were on the lot looking around when we were greeted by Rich Pfuhl. The night before we had a bad experience from another dealership, they were putting a lot pressure on us. With Rich it was just the opposite. He's listened to what we were looking for and made some very good recommendations. Not once did he pressure us to spend more than we were willing. We were able to reach a deal on a car and the whole process was surprisingly pleasant. Rich made sure we knew everything about the car before we left. He actually got in the car and drove us around and showed us how everything worked. That was after we already made the purchase. Great Experience

J & R Gilooly

Jul 9, 2016

We had a great experience buying a new car at Dean Team Hyundai. In the past, we had bought our vehicles from a family member who is no longer in the business. Dealing with Justin and Scott was just as comfortable an experience as dealing with family. We will definitely buy from them in the future.

angboss3

Jul 8, 2016

You all are truly a great group of people. You made our car buying experience easy and pleasant. Everyone was kind, thoughtful and not pushy. Thank you! We love the new car.

farmer in ballwin

Jul 6, 2016

I am a repeat customer and when I returned 2 years latter Justin Flynn immediately recognized me and remembered the auto I purchased 2 years ago. I was very satisfied with my first purchase and is why I returned to purchase my second auto from Justin. He is very knowledgeable about the vehicles and very friendly and good to work with. I will definitely return to purchase my next vehicle from Justin.

Carolyn Schmaltz

Jul 3, 2016

We went in on a rainy Saturday morning and the Sales Consultant, Richard Pfuhl was standing out in the rain waiting for new customers! He brought us and learned our needs and then selected cars that he thought would suite us best. We were able to quickly refine our search, test drive and purchase a great car for my son within 3 hours! Thanks Rich!

rayksr

Jun 30, 2016

I had a good experience with Dean Team Hyundai. I would recommend this dealer and Mark Durham for a vehicle purchase. Scott Varnum was good to discuss the financial options with us.

JessyOebermann

Jun 27, 2016

We arrived at the dealership and were treated like friends. Given a table to sit and asked if we wanted something to drink, talked about what we were interested in buying and what we liked. They were very professional and looked at the car we wanted, the whole experience went very good, no problems and received the car that day. This is our second car with this dealer and everything went just as good as the first time. We plan on buying our next car from them as well. Thanks Justin Flynn for being nice and give us the great shopping experience. We are so happy for our purchase. I recommend to my whole family and friends buy in Dean Team..

George Reinschmidt

Jun 26, 2016

I had a car that was on its last legs. Went into Dean and was greeted by JustinFlynn. Explained that I was going to by a car that day. Was going to 5 different dealership and would make my decision then. In the past I worked for a dealership, and was not going to play the game and be there all day! Justin and I spoke he showed me what they had and suggested price.I went to 4 other dealerships and mid afternoon was back at Dean. We talked and came up with a fair price for the auto and my trade and was done in 1 hour. Everyone at Dean was great, was one of the best experiences. If you are looking for a Hyundai, you need to go to Dean.

Corinne Lagoy

Jun 24, 2016

My husband and I went to Dean Team Hyundai to look at used cars. We had no intention of buying a car that day. Reed Raleigh did not pressure us in any way. He asked what we were looking for and then he found it! To our surprise he found us the perfect car! Reed's no pressure approach was so refreshing. Scott Varnum gave us a very fair price for our trade in. I would definitely refer my friends to Reed and Scott!

hartstlouis

Jun 24, 2016

Very satisfied with dealer, sales & finance. Andy & Richard. Andy took sticker for parking &moved to new car. I test drove 2 cars to see what I really liked. Andy worked out a fair trade in for my car. I hope that the service dept will be as good. I have driven Nissan autos for almost 20 years & think I made a good decision to change.

Steph200451

Jun 22, 2016

As soon as I walked in the door, someone was there to help me. Justin Robinson and Richard Martin did a wonderful job. Within a few hours I was in my new car and on my way home. This is my fourth band new car and by far the best buying experience. There was no messing around here and I love that! Thanks gentlemen. Awesome company to work with.

hgraser636

Jun 17, 2016

All the guys at Dean Team Hyundai are wonderful and very helpful. They have taken care of both myself and my family for years and one of the main reasons we keep coming back.

Used car user

Jun 16, 2016

I brought a used car from here. The Sales man Wes was helpfull and wonderfull.

barb.houska

Jun 16, 2016

Purchasing a vehicle can be painful, but purchasing a Volkswagon (2008) and Hyundai (recently purchased) from Dean Team was a relatively painless experience. The sales staff was knowledgeable and accommodating. There was NO pressure to 'buy today because tomorrow may be too late.' They let me drive the vehicle I was interested in and then I left. After visiting other dealers and driving comparable models, I returned to Dean Team Hyundai to revisit the Tucson. Comparing it to the other small SUVs I had driven made the Tucson the winner. I feel Hyundai offers a great deal of value for the final cost. Coming to an agreed upon price is always a 'I'll take this to my manager' dance, but it was fairly painless. My only quibble is the extended amount of time it took to agree to a price and finalize the paperwork. I am hopeful the Hyundai service department is as accommodating and knowledgeable as the Dean Team Kirkwood VW store is.

elsiejo

Jun 16, 2016

Darryl was so friendly and so welcoming.Darryl asked us about what is our expectation and he was very helpful to find the car I was looking for .

Amy L

Jun 9, 2016

I received absolutely wonderful service from both Rich and Scott. They did everything within their ability to get me a great deal with the level of credit I had. I am forever grateful.

jepovis

Jun 9, 2016

Greg was very knowledgeable, and did everything he could to get to our price range for this vehicle. My wife wanted a Colesium Gray Tuscon ECO, AWD. Greg made sure we got the one we wanted, not just what was in stock. We are very happy with the car, and looking forward to using DTH for the servicing of the vehicle.

Pap

Jun 8, 2016

the team was very courteous and helpful' they provided clear instructions on how to operate all functions of the car. The whole team made the experience a positive one as they were all friendly and kind. they made me feel like they were truly grateful for my business.

twodieppe

Jun 8, 2016

My efforts to get a turn in evaluation of my leased car with your home offices was a waste of my time and a waste of your money .These duties should be handled at the dealer level as mine finally was efficiently and quickly. Somebody is selling you a flawed system with your little ruler; James R. Herd

Bob

Jun 3, 2016

Came in to get another Sonata and the team show me a great deal on a Genesis so I went with the nicer ride...Very happy with service and price.

hgraser636

Jun 3, 2016

I appreciate my team, Andy, Tom and Scott for again taking such good care of me. They made sure that I got the price that I needed and made me (again) feel like a valued customer! The way they treat you at Dick Dean is why I have come back and also why my other family members have bought so many cars from this dealership! Thank you all!

ConnieB

Jun 1, 2016

Pail Thoman was a superb salesman. He kept telling my daughter that he wanted to find the right car for her. We test drove many cars and had lots of questions. He was patient and very knowledgable. Paul went through the quick guide and sat in the car and helped us understand everything. Scott Varnum(sp) was very polite and patient with us. We knew where we needed to be with a payment and Scott made sure we got there. Both Paul and Scott gave us information on many options and we're both respectful when we turned some of them down. Paul has already called my daughter to see if she had any questions and to see if she liked her car choice. Connie BinderKatelyn Sloan

Feelingscrewed

Jun 1, 2016

We leased a Sonata from them 3 years ago. When we went to turn it in we bought a used Kia Sorento from them because we were told when we leased that we had to buy a new or used car from them when our lease was up or we had to pay $400. So not wanting to have to pay the $400 we purchased a 2011 Kia Sorento. We then received a bill for $432.34. Annnnd, it took so long for them to send us the bill that they turned us into a collection agency before we could ever speak to anyone at Dean Team. It took the GM over 10 days and many message to return my husbands calls. He told Rich that we owed the money because one of his salesmen would have never told us we could purchase a used car when we turned in the lease. It had to be a new car. Period. He basically called us liars. Wow, if that's the way they treat you after having perfect payments for 3 years AND purchasing another vehicle from them then they don't deserve to have good peoples business. Shame on them.

Terri N

Jun 1, 2016

After a long couple of days shopping for a used car I went to Dean Team Hyundai after looking at their online inventory. Ben French showed me different vehicles until I found the perfect one for me. Scott Varnum is a financing wiz, both of these guys made car buying simple and enjoyable. Never thought I'd be able to say that, car shopping in the past has ranked up there with going to the dentist. Thank you Ben, Scott, and Dean Team for helping me get my Honda CR-V!

ariesgeek

May 29, 2016

This is one of very few dealerships I contacted for pricing and availability that didn't pressure me into coming in. And one of even fewer that didn't try to pressure me into buying same day. They were happy to give me the requested information and happier to give me a VERY detailed demonstration of the vehicle I inquired about.When I did make my decision a few weeks later, they were truly grateful for my coming back. They, being not just the salesperson, but even the sales manager seemed genuine in expressing how grateful he was that I decided to come back to make a purchase.When the exact car that I wanted wasn't available, Bryan went out of his way to find the right one for me. The one he found was exactly what I wanted, just a different, yet equally attractive, color. After going to work for me without my prompting, Bryan came back to me with an initial offer that was a bit better then I was hoping to accomplish after an afternoon of back and forth. And this wasn't a "nice salesperson vs mean manager" type of process either.After a very short exchange, I wound up getting a much higher than expected amount for my trade. In fact, it was 15% more than CarMax offered me. I also wound up accepting the initial offer on the car itself which was right in line with TrueCar and Edmund's TMV. I came in with a price range that I considered fair. The exact agreed-upon price was right in the middle of this range. And well below my absolute maximum amount I had in mind when I came in. All without the knock-down drag-out that is usually the norm.After the sale is when many in the industry show their true colors. Most won't remember you or won't care. Not the case with Bryan. I think this is the second such experience I've ever had, and I've bought a lot of cars over the years.I REALLY did my homework before this transaction. I shopped for months and waited until I found the right make, the right model, the right dealership, and the right salesperson. Without a doubt, I would recommend this dealership and would certainly recommend asking for Bryan.

jkmarsh001

May 28, 2016

They got me the missing navigation card, the 2nd key, and quick guide by the time the plates came in Love the car wash and service.

kathipage4

May 26, 2016

Ben was very professional and easy to work with. He got me exactly what I asked for and made it an enjoyable experience. I will recommend him to friends.

tw838811

May 26, 2016

Everyone was patient and honest with us. I would recommend this dealership to anyone looking for their first car. Very professional atmosphere and overall helpful.

emv923

May 25, 2016

Every employee at the Dean team was great to deal with! I would continue to purchase all my cars there and would refer anyone looking to purchase a new or used car to consider them

racen1964

May 25, 2016

Salesmen rich Pfhul was very good at knowing his products and how they work the car was delivered in excellent condition they did a good with explaining the warranty !

Camel7000

May 24, 2016

Recently found myself at Dean Team Hyundai to purchase my first car. The customer service I received was amazing. Reed Raleigh was the salesperson working with me and was awesome to work with. He listened to my budget and really helped me find a good selection of cars that I would be interested in. I eventually settled and couldn't be happier with my purchase. Scott Varnum helped me finalize everything and explained all the papers I was signing since it was my first time doing so. All the associates working were friendly and professional and made sure my family and I were comfortable. Thank you so much for your hard work guys, hopefully I will be back in the future!

Cody13

May 17, 2016

Thanks Justin Robinson and Richard Martin at Dean Team Hyundia for helping me find a perfect car for me! I went to Justin not really knowing how to go about finding or purchasing a new car and he helped me with my first loan and my first big girl purchase! I couldn't be more please with my new Ford Fusion Eco boost and I would highly recommend going to Deam Team Hyundia if you're looking to purchase a new car! Friendly staff and they helped in every way they could! Thank you guys!

handsome4517

May 17, 2016

Enjoyed working with Ben and Scot the car is exactly what we were looking the color white was a perfect color the automobile had plenty of pickup and drives & rides very good.

merkeld

May 17, 2016

Darryl was excellent to work with. Listens to what your needs are and follows through with the point of the sale. No haggling on price! If your looking to buy a car and want a salesman with knowledge, you need to see Darrly!!!!

ladxb3

May 15, 2016

Outstanding service for my very first car purchase!! Couldn't be happier with my new car and the quality service I was provided!! Justin helped me out so much and I got exactly what I was looking for!

ncp38

May 15, 2016

Everyone we talked to could not have been more accommodating. We were treated as if we were the best customer and definitely appreciated for being a first time customer.

avery1274

May 12, 2016

Dean team did a great job getting me into a new car. The price was good and it was done in a timely fashion. Great job.

mpurslm

May 12, 2016

I have always appreciated how I have been treated by the employees of The Dean Team. It is one of the main reasons I continue to purchase vehicle's from them.

tippy100478

May 12, 2016

We stopped by to test drive the Elantra. The price was fair and the service was excellent!! We ended up purchasing the vehicle for my son's 16th birthday!! He is so excited. Thank you!!

Tw838811

May 9, 2016

Justin Robinson was extremely helpful and honest with recommendations on which cars to lease. As a recent college graduate and not knowing much about the car business, everyone at the dealership sincerely wanted the best deal and right fit for myself.

Cce567jc

May 9, 2016

Bought 3 cars in 6 years. Happy every time. Service department is great too. Recommend anyone to give them a try. Much easier to work with than other local Hyundai dealers.

nancyspiegel

May 7, 2016

This is the second car that we purchased at the Dean Team thru Andy. We really like the cars and Andy was a pleasure to work with.

joanne.vollmer

May 6, 2016

The team at this dealership is friendly and very respectful of our needs both in terms of the car and the finances. No pressure just there to help us narrow down the car and advise us on the financing. It couldn't have been easier or a better experience. Everyone there up beat and happy, great environment helped us to feel welcomed and relaxed so we could focus on the big purchase decision. Stayed very late to help us finish without rushing. Very personal and professional from start to finish. Andy is calm and very generous with his time and attention to our needs.

bcsbrs

May 4, 2016

we had a very good experience at the dealership. We were there a few times and they let us test drive the car twice. Now that I have driven it for a couple of weeks, I am really enjoying several of the features we added to the car. I have not had to visit the service dept. yet, but I have no doubt they will be as friendly and helpful as the rest of the staff.

valerie45

May 4, 2016

Rich was the best it was an awesome exp..can't wait to do business again if you need to buy a Hyundai Tia is the guy to see

Larissa

May 3, 2016

I went there to get a Hyundai Tucson 2016 and changed my mind like three times. The salesman (Ben French) was very patient with me and after a month I got a great car at a very good price.I am very satisfied with my purchase (Sonata Sport 2015) and the service received. Ask for Ben when going in.

rs276

Apr 30, 2016

We recently purchased a new Sonata Hybrid at Dean Team Hyundai. Richard Pfuhl, Sales Consultant, was extremely helpful in identifying the car for us and letting us test drive it for a considerable distance until we felt completely comfortable with it. He was painstaking in answering all our questions and showing us how all the features worked, especially the electronics. He paired our phones and explained all the safety features. We were very pleased with his professional and courteous service. We appreciated the patience of the Financing department as we reviewed the options for the long term warranty. We were able to reduce the cost with some negotiation.

craig_25_99

Apr 25, 2016

Easy, no pressure transaction, Reed was Great! I would recommend this dealership to anyone looking for a new or used car. The service department was also friendly and accommodating!

Paul T

Apr 24, 2016

My wife and I have bought 2 vehicles from Ben at Dean Team within the last year. Our experience with the first vehicle left no doubt where we should buy our next car. Ben is a wonderful salesman....no pressure, very helpful, and always quick to make sure our experience with them was perfect. I would highly recommend Dean Team to anyone looking for a new vehicle.

Breathe229

Apr 23, 2016

After an unexpected total loss of our 2012 Hyundai Sonata we knew just where to go to purchase another Sonata. We had been using Dean Team Hyundai for service on the totaled Sonata and had always had great experiences with Stan in the Service Department. Going in, we did not expect to purchase that evening. Working with Reed and Scott quickly changed our minds. We drove a couple of Sonata's and decided we liked one enough to want to purchase. Reed made the whole process easy and comfortable- something we haven't experienced at a car dealership before. He was very friendly and knew his way around the vehicles, explaining all of the options on the car to make sure we were comfortable with it and he did it like he was talking with a friend vs. a potential customer. Scott was very easy to work with as well and provided us with a great experience and some valuable advice and assistance on our total loss vehicle. Scott introduced us to Tom just before we left and again, such an easy person to talk to! We love our new Sonata and can say without hesitation that we will recommend Reed, Scott, Stan, Tom and Dean Team Hyundai to friends and family that are in the market for a vehicle!

Paul W.

Apr 21, 2016

Dean Team was very quick to respond to my inquiry about a vehicle I was interested in. They supplied a competitive quote on the car I inquired about as well as a reasonable trade-in offer on my current car. They followed up with further communications without being pushy. I have not as yet made a purchase, but will certainly keep them in mind as I assess my various offers. They seem to be very good people to deal with.

Karl1990

Apr 19, 2016

This was the best car buying experience we've ever had. We asked to take the car home over night to be sure our family fit the car and the car fit in our garage...frankly we were shocked when they said yes! We went back the next with a counter offer and the deal was done, We love the car- no regrets!

sjhtrace

Apr 18, 2016

We had a great experience at Dean Team Hyundai. Justin was very knowledgeable and made great recommendations. The financing process, working with Richard, was also fast and professional.

kasey0

Apr 17, 2016

Our salesperson Ben French was excellent. He went out of his way to make our experience stress free & was able to intelligently answer any questions that we had. It was a real pleasure working with him. We also leased a 2nd 2016 Sonata from Ben & we would recommend him to anyone considering purchasing a vehicle. Everyone that we met at the dealership was pleasant, polite & willing to help with anything that we needed.

LuckyGinger

Apr 17, 2016

After my unfortunate accident (my 2009 Elantra was rear-ended at a red light and totaled) I needed a car. I looked at a competitor car at a different dealership and was treated as a mark and felt pressured and bullied into buying a car before I was sure. I came back to Dean Team (now a repeat customer) and had a very wonderful experience. Andy was extremely helpful and patient. I bought an Elantra sedan off the sales floor! Scott explained everything in detail. I highly recommend buying your next car from Dean Team.

Strubhart

Apr 16, 2016

This is our second purchase at Dean Team Hyundai. Can't say enough about Tom Fascetti and his sales team. He paired us up with Ben French for this purchase and everything went smoothly. He took good care of us and answered all our questions. Process was easy and no-hassle. Thanks so much - we will definitely recommend Dean Team Hyundai to our friends and family - and will be back again.

svangels

Apr 15, 2016

Excellent service and the dealers are outstanding I am so happy with my purchase and the price was excellent thank you for making this painless

c.m.lippert

Apr 15, 2016

"Mark, is a good salesman. However I am extremely disappointed in the failure of management to disclose HAIL DAMAGED VEHICLE. They repaired the damage, but I would have either requested a lower price or not purchased the 2016 Elantra. I have had poor experience with another dealer (Saint Charles Automotive) in my area and was giving the Dean Team Hyundai the benefit to treat me fairly. Dean Team Hyundai management is the epitome/stereotype of ""USED CAR SALES "", do not trust them to disclose information even if you ask, hindsight 20/20 I would have gone further to purchase the car."

Beckyj

Apr 13, 2016

When I contacted the Dean Team via phone call about wanting to see a 2017 Santa Fe, JJ stepped up and made our car buying process a breeze. JJ was organized, easy to work with and made car shopping with two young children seem less like a chore than I thought it would be. We love our new vehicle and would definitely recommend JJ and The Dean Team to anyone looking for a car buying process that is easy and without all the traditional "back and fourth".

Nita

Apr 11, 2016

I dread buying a car at a dealer, due to the dickering and the salesman having to check with the manager on every offer. The salesman I worked with, Rich Pfuhl, kept this to a minimum. Before I bought the car, Rich helped my friends set up the Bluetooth on their car. That impressed me. After buying a 2014 Elantra, he helped me sinc my phone and my Kindle to the car and set up three months of Sirius XM. He also got a car manual for me and some paint to touch up a spot on the car. Rich was friendly and helpful. Scott Varnum was also helpful with the paperwork. A fellow Cardinal fan. I also called the service department a few weeks later to ask about oil changes. I talked to Tom who was very helpful and patient with my questions.I would recommend my friends to this dealership. I love the car and all the extra widgets.

Tanya Glennon

Apr 11, 2016

After searching for a month to find a low-mileage minivan at an affordable price, Paul called me up and let me know they had a Honda (what I thought I wanted) and a Hyundai. I immediately fell in love with the Hyundai Entourage, and Paul was able to offer me a very fair price with no hassle. The superb service didn't stop there, though. Paul went above and beyond to anticipate my needs. The Entourage I bought was used, but it fantastic condition. It had two small plastic button parts that needed to be replaced, and Paul offered to do so without me even needing to ask. He also had the car cleaned for me even though I had already taken it home. Beyond that, I managed to scrape up the front bumper upon bringing it home, and Paul ordered some touch-up paint and offered to do the touch-up for me! Just unbelievable service. Paul was not only likeable, but genuine. I would recommend doing business with The Dean Team to anyone!

Danette- new SUV owner

Apr 10, 2016

I walked in and met Justin Flynn who spent a great deal of time with me taking test rides in both a Sonata and Tucson. He was very knowledgeable about both vehicles and the features they offered. He allowed me to take the vehicle home to show my husband and then I went back that evening to purchase the vehicle. It was then I met Scott Varnum and Tom Fascetti. Great, friendly individuals who took the stress out of purchasing a new vehicle.

Mrsphc

Apr 10, 2016

Always excellent and pleasant. Have worked with dean team and Andy for many years and will continue to use dean team for many more years

jimandteri

Apr 9, 2016

I had an excellent car-buying experience at DeanTeam. Andy Miller in the sales area was great and the DeanTeam was very fair with my trade-in and I was able to end up with the car that I wanted at a fair price.

jmlarocca61

Apr 7, 2016

Rich P and Scott V were very friendly and helpful. I'm very happy with my purchase. I would definitely recommend the salesperson and dealership.

almaue1963

Apr 6, 2016

What a an awesome experience!! Rich was very knowledgeable, helpful and honest with us from my first phone call...til we drove off the lot. He went above and beyond our expectations. Scott was extremely helpful and honest as well through the entire purchase process. He made sure we had the best financing and even got us the extended warranty, keeping the payments within our price range. Thanks Rich and Scott, job well done! - The Maue's

phaley76

Apr 5, 2016

The employees were friendly and professional. My only complaint is they put the vin etching tags on the car and charged me 295.00 for it. I was with my daughter and was signing documents quickly without looking hard enough. So they duped me on that worthless item. If they told me me about it and that it would cost 295.00 I'd have quickly said no... but they put it on the invoice and just had me sign documents. Pretty sneaky. Ultimately my fault because I signed it but they (Scott) pulled one over on me.

Tom C.

Apr 3, 2016

Justin Flynn at Dean Team deserves special credit for finding my 2015 Gensis. I was about to buy one from another dealer and he got me a car that saved me about $1500 that was exactly what I was looking for WITHOUT HAGGLING. It was a pleasant car buying experience and I love the car! Richard Martin and Adam Novik were also helpful with explaining the extended warranty I purchased. I would suggest you call Justin if you want to get a no hassle great deal.

sanders0827

Apr 2, 2016

Salesperson was very knowledgeable about the hyundai cars and was eager to show us various cars and was helpful picking the right car for us. He was also very patient with us even though we took up a lot of his time. Overall it was a very good experience.

bbriskoataol.com

Apr 2, 2016

My experience was extremely pleasing. I had chosen my decision of two makes of vehicles through extensive research. Hyundai made the "final Two". Andy Miller of the Dean Team made my visit extremely pleasing and valuable. He guided me through the features of a vehicle I was interested in and found methe car I wanted!!!! Great job Andy!

JFrank0091

Apr 2, 2016

Absolutely stress free and pressure free car buying experience. You don't feel out of place and definitely feel that they are all there to help you get into a car in the easiest and most stress free way possible. Its the best dealer experience iv ever had by far and I will definitely be supplying years of my loyalty to Dean Team Hyundai without a doubt. A big thanks to Bryan for getting me into the car I wanted and for guiding me through the entire process without pressuring me or misguiding me in any way. Thanks Bryan and thanks Dean Team Hyundai! Sincerely, one happy customer for many years to come!

jonnyklamb01

Apr 2, 2016

I worked with Darryl Varnum and Tom Vascetti and they were both fantastic. No haggling, just a fair deal on our trade in and a great price on the new car. Very friendly and really wanted to take care of me, and not just sell me a car. Family owned dealership is the only way I'll go now.

rconsuegra

Apr 2, 2016

I love the product and the service of the dealership I have bought several cars from them over the years.. I will continue with my service work at the dealership

donalddippold

Mar 31, 2016

My husband and I have been very satisfied with this dealership. The employees are courteous and helpful. If they don't know the answer to something, they get back to us with an answer.

jagan.mareboina

Mar 31, 2016

Finally I have received my white Elentra (value edition) to ride. Dean team did a wonderful job. There were too many challenges from Hyundai finance end. However, Dean Team provided me alternatives and able to close things in quick time to deliver the car. The ambition was good. People are friendly. Though I looked for Silver color, it was not available in inventory. They understood the need and offered the alternative by reducing the price on White one. Overall, I am glad with the support. Especially, Ben French is very friendly and patient, helped a lot.

Castillo08

Mar 30, 2016

I normally don't write reviews, but in this case I have to say I owe them one. I had bought my 2011 Nissan Maxima SV from Dean Team Hyundai in March 2016 and have to say we were very pleased with the whole experience. I had been car shopping for the right vehicle for nearly 4 months until we found that Dean Team had exactly what I had been looking for. We came 4 hours away from out of town, and they had everything ready for us when we arrived. I would definitely recommend Dean Team to anyone looking for the right vehicle with a great deal and service. Thanks to Justin Robinson (JJ) for an outstanding deal, for your awesome customer service, and for going above and beyond to meet our expectations!

CBS63105

Mar 29, 2016

Justin Flynn was my contact at the Dean Team for my fleet vehicle. He was very helpful, knowledgable and thorough. I would highly recommend him.

gassel4

Mar 28, 2016

Andy really knows the product line. He explained the features of the car and let us decide which model with no pressure. I will definately recommend this dealership to anyone i know looking to buy a car in the future.

lisakaczmarczyk

Mar 23, 2016

I will buy all of my vehicles from this dealership, new or used. If I can't find what I what on the lot, Tom and Tim will find a vehicle somewhere else.

tobin.john1

Mar 16, 2016

I don't usually write reviews but I felt that my recent car buying experience warranted one. We found ourselves in need of a new car on very short notice and after a long night of searching online I had identified a number of cars that fit our needs. After a couple of quick calls in the morning I headed out to dean team where I met rich. The car I viewed on the internet turned out not to work for us, But rich found an even better car and we were in business.Rich was friendly knowledgeable and gave us accurate honest information. We've actually made plans to purchase our next (first new) car. I would definitely recommend Rich and Dean Team Hyundai. Thanks Guys

sesrmd

Mar 14, 2016

I just bout my first car from Paul Thoman at Dean Team-he was fantastic! Actually the entire staff was great. Paul went above and beyond what I was expecting when I walked though the door. Never pushed me into something I couldn't afford, and was just so helpful. I met the service staff and they were all nice as can be! I am so happy with my Tuscon and the experience working with Dean Team overall.

tjneely

Mar 14, 2016

Thank You to Reed Raleigh. He was great to deal with. He was very helpful and answered all of our questions. We would recommend Dean Team Hyundai.

Mohlms1

Mar 14, 2016

I was helped by Darrel, and I would highly recommend him. He gave me the answers I requested, and sought out the ones he didn't know. He listened and remembered things I said I wanted and/or needed. He made sure I didn't leave until I had everything I wanted. He even called me after I bought the car to let me know he had an extra set of keys like I requested. Above and beyond for sure. Great folks. Thanks all.

kohlfeja0

Mar 11, 2016

If you want a good deal and a great salesman to work with go see Andy Miller at Dean Team. You wont be sorry you did. I've purchased 6 cars From Andy over many years always a good trade in always a good deal.

stlhmiller

Mar 11, 2016

Dean Team service department is the best. They go out of their way to make sure as a customer you are happy with the service..

timdor05

Mar 11, 2016

Thank you to Daryl Varnum and Richard Martin for an excellent car buying experience. We appreciated the follow up appointment to review our Sonata's features. We have really enjoyed the Sonata.

Happy Daughter

Mar 10, 2016

The process of purchasing a car was much easier than I anticipated. Everyone was very friendly and worked hard on our behalf. I appreciated the straight forward approach. Justin was very nice and helpful with my daughter.

Anna H

Mar 9, 2016

This was a very positive experience; for a first-time buyer, I felt very comfortable. Reed listened to what I was looking for, and helped me pick a car that fit my needs and budget. They made sure I was offered a really good price, and discussed with me all the financial aspects of purchasing a car. After all the paperwork, Reed took time to show me all the car features, and made sure I was comfortable with everything. Overall, it was a very nice experience, and I feel confident in recommending Reed Raleigh to any friends/family looking for a vehicle.

Nate423

Mar 9, 2016

My fiance and I went to the Dean Team Hyundai because I knew one of the salespersons there and heard good things of his customer service. Justin "JJ" Robinson really did a great job helping us find the exact vehicle we wanted. Justin also worked with the management staff to get us a good deal on our trade-in that had been recently victim of a hit-n-run. Also, management repainted the hood to the vehicle, due to tree sap damage to the clear coat, at no extra charge and without hassle. I would definitely recommend Justin and Dean Team Hyundai to anyone wanting a good deal and good service.

JimK

Mar 5, 2016

This is the place to go if you want a great deal and fantastic customer service. Talk To Andy Miller. Over the years I've purchased 6 cars from Andy. I'm a high mileage driver. I drive around 35K miles a year. It's not that the cars are worn out I just like driving new cars. Alway Andy and Tom have made me great deals and the service they give is outstanding. No hassle buying for sure. I deal over the phone and when I come in they even have all the paper work ready to go when I walk through the door. Service after the sale is excellent. Andy takes as much time as you need to answer all your questions and show you how to work all the new features of the car. And on these new cars you need a lot of help showing you how it all works. These guys are great. Give them a try.

Ashleyrwhite

Mar 4, 2016

JJ and Scott were very patient and understanding, they provided me with excellent customer service. My credit isn't the best but they managed to get me into something I liked. I will recommend them to family and friends

jenna123

Mar 4, 2016

I wanted my old car back but he thought i was joking. They never let me know how long i had before i could get my car back. Im really unhappy with this car.

Philymac

Feb 29, 2016

Our new car is a perfect fit for our family.With our salemen, Justin Robinson and Scott Varnum our experience with the Dean Team was not only quick, but our needs as well as wants were met to the fullest. Their knowledge and expertise was utilized with great consideration of our credit situation as well as what we were in the market for.We will be sure to return to the Dean Team for all of our future transportation needs.

JOSHUAKIEFER

Feb 24, 2016

Not to bad. Would have liked to see the service department, and I understand why we were not able to as they in the process of closing.

TeriAnn

Feb 24, 2016

This was my first experience buying a pre owned car at the Dean Team. Justin was on point thru the entire process. Professional service with a smile!

elsid88

Feb 21, 2016

Casual, non pressured environment but still a professional atmosphere. Flexible and easy to work with. Made you feel like you were part of their team/family.

Lauren2

Feb 20, 2016

The service was awesome and very accommodating. Mark worked really well with us he was friendly. Also the financial end went good and quick. Overall a good atmosphere and good service.

patwurst1

Feb 20, 2016

The staff was very friendly and knowledgeable. It was a very enjoyable experience and the dealership had a great inventory of pre-owned cars. Scott in finance was very informative and explained everything thoroughly.

eman2000

Feb 15, 2016

This is the 3rd car we have purchased at the Dean Team. They are great, easy to work with, and very fair. Always recommend them to friends.

Bruce Hoskins

Feb 14, 2016

Hyundai Dean Team is a tremendous dealership! Very professional, no pressure and very thorough. I would highly recommend them to anyone. We worked with Reed Raleigh and Tom Fascetti. Both exceptional and honest. What are you waiting for?

Liz&Gio

Feb 10, 2016

*UPDATE*We returned to Dean Team Hyundai today, Friday Feb. 12th, while we were back in the area visiting other dealers. We were curious if the brakes were fixed on the vehicle, and if so, we still wanted to take a real test drive and check the car over. As stated before, we did like the vehicle, just not the salesman. We again talked with Tim Riley, and were assured the brake system would be brought up to snuff. We were also pleasantly surprised to receive a call from Tom Fascetti prior to our return, extending his apologies for the awkwardness of our prior visit. We made it clear that we wanted no contact with Rich Pfuhl, as our previous encounter with him left us less than impressed to say the least. The dealership agreed, and when we showed up we dealt with Tim and Tom exclusively. This was a very different visit to Dean Team Hyundai, as we felt more welcome and unrushed. The car's brakes had been serviced and test-driven, and we were given the keys and the personal time to take the vehicle for a private test-drive. We were very pleased with the work that was done, and we finally had a chance to fully inspect the vehicle. We were very happy with the vehicle after the test drive, and returned to make a deal with Tim and Tom to purchase the CR-V. We appreciate the courtesy extended to us after our first visit was less than productive. We also appreciate the patience that was extended to us during the buying process. Thank you Tim and Tom, it was a refreshing return to the dealership. For anyone curious on the prior visit, the original review is listed below. We believe Dean Team Hyundai has come through after the first visit reviewed below, and happily made efforts to remedy the distaste we had from the first visit. The only thing that we still believe from our first review is that dealing with someone other than Rich Pfuhl at the dealership is your best option. He was very deceiving, asked very personal and inappropriate questions of us, and conveyed the textbook stereotype of a shady used-car salesman. Dean Team Hyundai has fully regained our trust as a business, just still don't care for Rich.*Original Review* (Below)I arrived at Dean Team Hyundai today Wednesday Feb 10th, after talking with Rich Pfuhl for close to a week, about seeing and test-driving a Honda they had on the used car lot. Before we even showed up to the dealership, numerous callbacks and pressures were made by Rich to put a down payment on the vehicle, as he stated, "There are other people coming to see it RIGHT NOW!" This happened on Saturday, and then again on Wednesday when we took the 3 hour drive to see the vehicle. After stating that we would take the chance that the Honda (that they have had on their lot for close to 8 months to date) would still be there, we drove to the dealership. Upon arrival, the vehicle was waiting for us to drive. With all the pressure to put a deposit on the vehicle to "save" it from other buyers...they had to put a new battery in it to start it. Rich made this sound as if this was a plus for us...yet all I saw by this was this car has sat unused for quite a long time (no one beating down the door to test-drive it apparently!). As soon as we took this car on its first leg of the test drive (consisting of pulling out of the lot) the brakes began to make a loud thumping noise, and vibrate the vehicle. Both of us there to purchase the car immediately noticed this, and Rich stated, "I just drove it 25 miles yesterday, I cant hear it or feel it at all...the car drives great, believe me!" First, he told us that he just put a new battery in the car today to get it running, not yesterday or last week as he stated when we called Saturday, and he wanted us to complete a test drive with damage to the braking system. We immediately turned around and took the car back to the dealership, where the Used Car Manager Tim Riley took it for a drive with Rich. Within a minute, Tim parked the car and sent Rich back into us. All of a sudden Rich could feel the brake system "vibrating", and immediately stated, "Good catch, the rotors are bad." That is one of the quickest diagnoses I have ever seen from a non-mechanic...especially one that couldnt feel the problem in the prior 26 miles he drove it! Besides this, we were assured that the vehicle would be taken into the service station, and the rear brakes fixed. We were still interested in the vehicle at this point (which, looking back on the lead-in to this point, we shouldnt have been!) and continued to talk about price. This is where Rich became very short with us, and tried to pressure and lie to the both of us on the offers he made to us, as well as fees and discounts. Apparently, an online price, quoted on both their website as well as other sites, is the "Veterans" price that they offer [Dean Team Hyundai offers $750 off any vehicle to veterans, which is commendable, yet Rich flat told us that this is really just an online price, and the online price for all vehicles already include this $750 discount for everyone.] Once we heard this, we were taken aback! Its either a blatant lie to further himself away from negotiating a price for us, or Dean Team Hyundai uses a false offer of $750 off their vehicles to veterans to bait potential buyers into their dealership...I really hope the latter is untrue!After stating our final price that we would consider for the vehicle, Tim and Rich went over things and we could not agree. Now dont get me wrong, this is no problem to us. We have a price we are willing to pay for that vehicle, and they have a bottom dollar that they are willing to accept...thats business, and I completely agree with how this went down. And further, Tim Riley was very polite and helpful to us throughout the whole experience. Rich Pfuhl, on the other hand, came off as a deceitful salesperson, that has a pension for lying and misleading customers. As you can clearly ascertain from the above synopsis of our visit, I have no trust in Rich, nor do I completely trust a dealership that can employ such a man. Maybe our visit would have been more pleasant with a different salesperson, or at least would have shown up to test-drive a vehicle that didnt have a damaged braking system, but I would rather take a chance with a different dealership at this point. Oh, and Rich, please fix the brakes on that Honda CR-V...I know you stated that you were doing us a favor by getting them fixed, as you could possibly sell this vehicle to another buyer without fixing them, but I would rather see you fix the brakes for the safety of the customers that you put behind the wheel - not skip over safety to save a few dollars!

Hannon72

Feb 9, 2016

Have never purchased a used car and was not quite sure what to expect. The staff could not have been more accommodating or helpful throughout the process and were great to deal with from the moment I walked into the dealership.

PFRENTZEL93

Feb 9, 2016

Mark did a great job of helping me out and keeping what I wanted in mind. I would definitely recommend him to anyone who is looking for good service and a great car!

Tim

Feb 7, 2016

Great customer service. The prices are great. The employees are knowledgeable and personable. I got a nicer car than I expected to get for the price I could afford.

m6ste21

Feb 3, 2016

I went to dean team very skeptical about getting the deal i wanted. My salesman Richard Pfuhl has been in the bussiness a long time and knows his job. He was very respecful and courteous, and really went to bat for me with the management who was also great to work with. The following day I went to buy one tire for the vehicle I bought and was 8nformed I would have to buy 3 due to it being 4 wd and the tires were mismatched. I contacted Rich and he again stepped up to management and they agreed to pay half of the tire cost. This is what i call service after the sale. GREAT JOB DEAN TEAM. THANK YOU

Montserrat Toledo

Jan 31, 2016

My sales person was Greg Glockengiesen and my financing process was with Scott Varnum. They were both very professional, knowledgeable, patient and willing to deal to get to where I needed to be. I will definitely recommend anybody I know is buying a vehicle to go to dean team and talk to them. 5 stars all the way!

AK_MO

Jan 30, 2016

I had a wonderful experience buying my car from Reed. No pressure, totally understanding, and made me feel comfortable. Car buying is not easy but Reed made it fast and friendly. Thanks!

TamaraStephens38

Jan 29, 2016

Justin picked out my dream car for me after telling him over the phone what I was looking for!! Great experience, will definitely be going back!

Hatedeanteam

Jan 28, 2016

If you come here be prepared for the following:To waste hours of your timeTo be lied to To be given paperwork with actual sales prices different on each sheetTo be given information overload so you don't know what you are actually paying for and lots of paperwork, all with different information.To agree on a price verbally and then have that price shown on paperwork with so much funny math that you really don't realize what you are really paying until you've had time to go home and review it without someone breathing down your back and pushing you to sign.To be looked straight faced into your eyes by Tom Fascetti and have him lie to you. He will try to convince you that what you paid for the car is not the same as what you actually paid or what is actually shown on the convaluted paperworkTo not have your phone calls returned by the finance dept or Tom Fascetti.To have them ruin what should be a fun experience, getting a new car isn't something people do everyday and they ruined it for me. It has taken away from my enjoyment of the car too. To be treated with high pressure and looked down upon by the finance dept. Just save yourself the headache and buy your car elsewhere. I will never ever buy a car from them again. Plenty of other places to get a Hyundai, do not waste your time here.

hyundai

Jan 25, 2016

Darryl was very good at explaining features & options, and steering us toward the model that would be best for our wants & needs. He answered all our questions & is still answering them, since the new Santa Fe is so loaded with computerized features that our 12 yr. old Santa Fe never had. He's a super nice guy & really seems to care about his customers. Our son has already talked to him about purchasing a new Santa Fe too!

Wambo

Jan 24, 2016

I wanted a truck but not $600 payments. My wife wanted a car with good gas mileage. We checked about 20 websites, 7 different dealerships, and test drove 6 different vehicles. We finally agreed that the Hyundai Tucson was the one for us. Thanks to Mark, Darryl, and Scott for working with us!

NeuroRN15

Jan 22, 2016

Purchased my 2012 Sonata from the Dean Team & had an awesome experience then...couldn't/wouldn't think of any other dealership to work with!! No hassle buying experience & everyone is always professional. JJ is the BEST!!!!

GentleLady

Jan 19, 2016

Scott Varnum is the Business Manager for Dean Team Hyundai. He lent valuable expertise in providing a sound, reliable financial approach to the car financing process. He was thoughtful in responding to my questions. He exercised his professional discretion to verify all the facts and that is an important step in all financial analyses. Scott demonstrated himself as a caring individual who was able to balance the important need for caring about the individual(s) as well as the financial transaction. If you want to consider all aspects of financing an auto purchase, inviting Mr. Varnum to think with you is a great way to reflect upon the major purchase of a car. As he said, "buying a car is second only to buying a home. This is a major decision."

STACYPRICE0214

Jan 19, 2016

Greg worked with me to determine the best solution for my situation. I was very surprised and pleased with how it all worked out. Thank you Greg!

sophie&rufus

Jan 18, 2016

Best car buying experience. Made an appointment with Andy after finding a car online. Went in for a test drive, came back a few hours later with my husband to sign the paperwork. Andy worked with us in order to give us the best deal. No games, just fair deals and nice people.

happy camper

Jan 18, 2016

I bought two cars here ,Andy Miller was great, worked hard to get the deal done and friendly thru the whole process. I just got my car serviced here, 3 recalls and a transmission problem, all taken care of very quickly, and under warranty. Sean Behymer explained everything very clearly and was very friendly .Got me in and out of the shop with absolutely no problems and quickly too. I would totally recommend purchasing and getting a car serviced at this dealership.

Alex

Jan 15, 2016

I have worked for Dean Team Hyundai as a Car Porter and can say that Dean Team salesmen make sure that customers make informed choice without being pressured. Also, good people overall to be around.

cjjohnson

Jan 9, 2016

We recently purchased a vehicle from Reed Raleigh at Dean Team Hyundai in Ballwin, MO. We entered the dealership fully anticipating the "traditional car buying experience" and were pleasantly surprised by the professional, knowledgeable, customer-centric approach that Reed had. Unlike other car salesmen that we encountered at other dealerships, Reed focused on our wants and desires while making sure that we didn't feel "rushed" throughout the process. Once we narrowed-in on a particular vehicle, we then met with Scott Varnum (Business Manager) to discuss our financing options. Scott was very helpful in securing a great rate for us and was thorough when explaining/going thru the paperwork (he even paused to offer us time to read thru/double-check the documents for accuracy prior to signing "on-the-dotted-line." In all, if you are looking for a stress-free car buying experience, we recommend you speak with Reed at Dean Team Hyundai!

Cass18194

Jan 6, 2016

Used Dean Team previously when purchasing a used car. Was treated well and got a very good car. That's the reason you go back to the same place. A dealership you can trust. Just bought a new 2016 Elantra from Dean Team and am every pleased with my purchase. I would recommend the Dean Team every time. Haven't experienced the servicing end yet but I'm optimistic that I will receive the same excellent service.

Firsttimecarbuyer

Jan 5, 2016

The Dean Team Hyundai is a fantastic dealership to have on your team!! Everyone at the dealership treated my wife and I with respect and patients which meant a lot as first time car buyers. Ben French showed exquisite knowledge of not only the vehicles at The Dean Team but also the vehicles being sold at competing dealerships. This told me that Ben cared more about giving us the car that was best for us and not just about getting me to buy a car from him. Customer service is definitely a strength at Dean Team.

lgreathouse18

Jan 5, 2016

Best car buying experience ever! They guys made it very easy and worked with me to make sure I got exactly what I wanted! Thanks!

Mike

Jan 5, 2016

Within 10 minutes of first arriving at our first visit at the dealership without an appointment, Greg had asked us what we were looking for, retrieved the keys and had the car pulled up to the front door so we didn't have to walk around the lot in the cold. Greg helped prep the backseat for my kids car seats and getting the kids comfortable in the back of the car we wanted to test drive. When we returned from the test drive there was no pressure to buy as we didn't bring our trade in car anyway.A couple days later when I returned to buy the car I got a great price and the negotiation was quick and painless just by presenting my research into market pricing. We got a great deal beyond incentives. I arrived at 9:30am and filling out all the paperwork was as quick as I could expect, about an hour and a half. Some of this time was with Greg, some with Richard in finance, waiting for a credit check, and for my trade in to be reviewed. It did take longer than I would have liked to have the car cleaned and glass etched before departure, but I feel they did they best they could do given all the tasks to be done. Overall, everyone was a pleasure to be around.All in all I left at 12:30, a total of 3 hours at the dealership. The waiting room was stocked with coffee, tea, and hot chocolate, free wifi, and plenty of table space to pass the time.

mizzouquinns

Jan 4, 2016

We have purchased multiple cars from the Deans and will continue to do so! Their staff goes above and beyond to make every experience pleasant....from sales to service. Working with Tom Gould and Andy Miller is always a satisfying experience. Thanks for all you do.

thankyou

Jan 4, 2016

Dean Team Hyundai went above and beyond in helping my family purchase a car. They should be proud of how well they treat their customers.

Paul K

Dec 31, 2015

Justin Flynn did an excellent job covering Genesis features before leaving dealer, Scott Varnum did great on Finance rate and car was detailed for owner.

MB

Dec 29, 2015

Great service all around. There was not feeling of being "sold to" - rather I knew that I was being helped to find the best car in my price range and for the best deal.

MATTSNUDDEN

Dec 26, 2015

Positive experience. Knew the exact car we wanted when we arrived, met sales person, did a trade in evaluation and was happy with the value offered and the discounts offered.

ABHISHEKSAI5

Dec 22, 2015

The dealership was a good experience for buying the car but the only problem lied when we were finalizing the car and the loan was supposed to be only in my name but with my dad as a cosigner and they denied to do it because they didn't know how to do it! And it has been done before when I bought a car an year ago and that dealership had done it for me and it Is possible to do it and Scott kept on telling us that It was not possible and he told us to do it ourselves which is not right!

BOBDRURY

Dec 15, 2015

It's reassuring that you don't have to do the new car dance to get exactly what you want. Very impressed with the professionalism from the GM down to the salesman. I couldn't have asked for better experience.

Carver98

Dec 14, 2015

Once again, we purchased a Brand New Hyundai from Andy Miller. This is our 5th vehicle from his and this dealership!! Both Andy and Tim are great people to deal with one on one!! If you are ever looking for a great place to purchase a Hyundai, I highly recommend going to the Ballwin Dean Team Hyundai. All the staff is very nice and greet you as soon as you walk through the door!!

NAEGERJKJ

Dec 13, 2015

Paul our salesman and the service dept. do a great job for the dealer that is why we bought our 3rd Hyundai from Dean Team Hyundai

Patty B

Dec 10, 2015

I was in a car accident and needed a new vehicle. I was so happy with the Santa Fe I bought from Andy Miller 12 years ago, I wanted a new 2016 model. Although I was in pain and stressed from having my beloved SUV totaled, Andy made the new purchase easy for me and was unbelievably helpful in working out all the details. Very professional and knowledgeable about the Hyundai line; he walked me through the steps and even made sure to get my rental returned so I didn't have to bother with it. I want to thank them both from the bottom of my heart for being so helpful in a tough time.

LKCOOPER1982

Dec 9, 2015

I had a great purchasing experience at Dean Team Hyundai. Both Andy Miller and Tom Fascetti made the process a breeze! Would recommend Dean Team Hyundai to anyone looking to buy a new vehicle.

StaceyB

Dec 9, 2015

I was car shopping only because my car was totaled in an accident. I wanted a manual transmission car with a small list of luxuries. There were also potential obstacles with financing since I still had a loan and my claims were in the middle of being processed. Between Justin's efforts in locating the right vehicle and Richard in finance working with lenders, I couldn't have asked for more support and patience. The vehicle I purchased was at another lot and Justin had the vehicle brought to me and handled everything for me. I have a car I love and a payment I can afford and it all happened the way I needed it to without feeling hassled or pressured into anything. I will absolutely send anyone I know car shopping to Justin and Dean Team!

KGBSTL

Dec 7, 2015

They have the selection of the car I was looking for. They were great to deal with. This was the fastest and smoothest I have ever bought a car. I will start with Dean Team Hyundai for my next car purchase. Thanks to them for making this a great experience.

alschuld

Dec 4, 2015

Raining cold night and the sales man brought the car up to the door for us to test drive and it was more than once. We were treated very nice and got a good deal. Thanks Guys

JENNRN080

Dec 4, 2015

Although there were some concerns regarding the financing and final paperwork during my 2016 Santa Fe purchase, the Dean Team was very accommodating and were sure to make everything right before the deal was complete. I highly recommend asking for Andy Miller to assist with your vehicle purchase as he was friendly, accommodating, professional, and honest. I plan to recommend him to family and friends who are interested in a Hyundai vehicle.

Car Justin 2015

Nov 30, 2015

We had great time picking out a new car! The sales man was very helpful and friendly! Everyone in the dealership was very nice! They all stayed late so we was able to get everything done and drive our new car home!

Darrell walls

Nov 30, 2015

We've purchased two vehicles from Dean Team Hyundai this past year, one new and one used. Each time we entered the dealership, we were greeted professionally. Our salesman was Justin Flynn on both occasions and we've visited the dealership multiple times. Justin knew exactly who we were and remembered our conversations from prior visits, which made us feel comfortable. You see that at few places. During our purchases, our wishes were always kept on the forefront and all of our requests were always kept on the table. We were extremely happy with everything.

MikeG

Nov 30, 2015

Reed worked with me from the internet vehicle that I already had picked out. I would recommend working with these guys even if you don't buy there cars you should give them a try.

Hooper

Nov 28, 2015

Darryl Varnum sold us a car. Wonderful, stress free experience. Great value. Would definitely return to buy from them again. In and out in about an hour

WBWARN

Nov 25, 2015

It is always helpful when a friend recommends a company or product. Our son-in-law and a friend both called dealer when they knew we were interrested in a new vehicle. We are confident in our decision to purchase a car from The Dean Team!

SonataGirl

Nov 23, 2015

I highly recommend Dean Team Hyundai! I love this place! Andy Miller is a fantastic salesperson and Scott Varnum really got me a great deal on financing and a warranty!Go see these guys ! You won't be disappointed!!!

carbuyer

Nov 23, 2015

Very friendly and easy to work with. Information and helpful in answering our questions. Enjoyed the test drive Reed suggested because it gave us a good variety of driving conditions (highway, winding roads (maneuverability), hills, etc. ) for us to make our decision.

Kitboo

Nov 23, 2015

Justin Flynn is an excellent salesman and he went above and beyond to meet our expectations. It was apparent that getting our business was important and if you are in the market for a vehicle I would highly recommend Dean Tram Hyundai. Scott Vernum worked efficiently to set up financing for our lease. Adam Novik personally came to meet us and gave us his word that the team is available to answer any questions and put any concerns to rest.

John Briscoe

Nov 20, 2015

We purchased a used 2012 Toyota RAV4 V6 from Dean Team. We were treated quite well by Andy Miller, Scott and most importantly Ben French. Ben was especially nice to us and was a contributing factor in deciding to to purchase from Dean Team instead of another dealer who was offering a comparable deal. After closing we ran into a few mechanical problems and Ben guided us through the repair facility and everything was taken care of properly. We would definitely do business again with Dean Team and recommend trying to work with Ben French.

Tam

Nov 19, 2015

This is actually the 3rd vehicle I have purchased from this dealership. The service department has always been great. The following people were amazing and did everything they could to help me with my search and purchase: Andy Miller, Justin Flynn, Adam Novik, Tom Fascetti, and Richard Martin. Thank you!!

Conchita

Nov 18, 2015

i was not going to buy a car right away but I found what I was looking for and Reed Raleigh was a great sales and treat us with respect and help us to make a good decision for my daughter's car...

Titan Medical

Nov 13, 2015

Thank you Sean for the great customer service. If I ever need anything done to my car I know I can count on the Dean Team!!!!

DAVIDW1

Nov 12, 2015

Bryan and Richard were excellent! Made the buying process easy. We felt we were guided to the right decision and are very please with the decision we made.

guy363617

Nov 11, 2015

Bryan was very patient with me and very knowledgeable. He listened to what I was looking for and showed me many options. Very good experience. I never felt pressured into buying or anything.

MJTHIEN

Nov 11, 2015

Stan Wallace went above and beyond to service my 2015 Genesis. He took care of all of the recalls including tires and replaced a bulb from the L turn signal by calling Hyundai for a PA. Great service

RS444690

Nov 11, 2015

Great service and good support, even with my choice not being available with them, they were able to arrange as agreed. The support was provided for me to be able to do things at my convenience

CHRISTINEW1130

Nov 10, 2015

Customer service keeps me coming back. Best Hyundai dealer in town. Third purchase here. Love my Elantra GT. Stop in and ask for Andy Miller

DJKAESTNER

Nov 10, 2015

We had a great experience with Dean Team in Ballwin, they were very friendly and helpful in helping us make a choice without being pushy. Tom, Mark and Scott were always there to answer our questions. We have already recommended Dean Team Ballwin Mo. To our friends

Jsteege1

Nov 10, 2015

Stan helped a lot and took time for me! I would recommend anyone to go to him and I plan on going back! He is great!

CAUER

Nov 7, 2015

I was offered 5 thousand dollars more by the Dean team for my trade-in than another dealership. They are honest and fair. As a woman by myself I believe that the other dealership was definitely trying to take advantage of me. Ben french is my hero for not doing that. An auto repair shop where I have been a customer for 20 years recommended I buy a Hyundai, and also recommended I ask for Ben, because they, and their family members, have personally owned several. Then I was in the grocery store parking lot and an elderly gentleman had a Hyundai Tucson that looked brand new. I asked him how he liked it and he smiled and said it was the 5th Hyundai he has bought. Give the Dean team a chance. Shop around if you want but I bet you will end up buying from Dean team with no regrets and almost zero stress. I love my new Tucson.

fhscar

Nov 7, 2015

I buy a new car every 5-6 years. I have done this for the last 20 years. I used the internet to get a quote for a 2016 Hyundai Equus Ultimate. Dean Team Hyundai (specifically Adam Novik) was the only dealer that responded with an exact price. That was the only reason I decided to visit the dealership. I worked with Andy Miller. It was a fantastic experience. He didn't try to pressure me to buy a different car. He answered all my questions with straight honest answers. Andy and Adam worked with me to get a price even lower than the one he had initially quoted. Overall I really appreciated the honesty and openness of Andy and Adam. Andy actually made the whole process pain free and enjoyable. Andy was very patient in explaining all the controls of this sophisticated car.Best car buying experience ever. Thank Andy and Adam.

robertedsall

Nov 5, 2015

When I came into the dealership I had already done my research, and was seriously considering purchasing a 2016 Tucson Limited with AWD. I knew the exact color and options I was looking for, and the price I was willing to pay (I kept the limit to myself). Justin Flynn and Paul Thorman were very professional and easy to work with. Had my experience with the finance department been on par with the sales department, I would have given an overall rating of 5 stars.I had originally spoke with Paul on the phone, and set up an appointment to meet with him on a Wednesday evening. When I arrived at the dealership he was working with other customers, so he asked Justin to step in and help me out. Justin accompanied me on the first test drive I took in a Tucson similar to what I was looking for. He was very knowledgeable and explained all of the features as we drove. Upon arriving back at the dealership, we went inside to discuss the possible sale in more detail. Dean Team did not have a Tucson in stock with the options that I wanted, but Justin located one at another dealership. If I decided that I wanted to go through with the purchase, he could take a deposit, and I would finalize the sale the following week. I did not want to make a decision that night, and told Justin I wanted to think it over until Friday. By this time, Paul had finished with the other customers, and was working behind the scenes. Justin informed me that they did have a two-wheel-drive Tucson in stock in the color and trim level I wanted, and Paul had it ready for me to test out for two days. This gave me an opportunity to make sure the vehicle was the right one for me. When I came back on Friday, I worked out the details with Justin, put down the deposit, and the following Wednesday I drove off in my new Tucson.The finance department did not portray the professionalism that Paul and Justin did. When I first started looking into purchasing another new vehicle, I made the decision ahead of time that I was not going to let the finance department talk me into any additional products - and I didn't. However, I was patient, and I let him go through his spiel, which included evasive sales pitches, misinformation and aggressive behavior in an attempt to sell additional warranties and insurance. I was provided misinformation about the manufacturer warranty in regard to the electronic equipment. I was told that the Bluetooth, navigation, audio system, and others were only covered 3 years/36,000 miles. While this is true for 2015 and older model years, it is not for 2016 and newer model years. This is now covered under the 5 year/60,000 mile warranty. I knew this, but I knew I wasn't going to buy it either way, so I didn't challenge him on it. I just wanted to get out of the finance office as quickly as possible.

KaVaughn

Nov 3, 2015

Excellent service from the first vehicle I purchased here and it got even better with my fifth purchase. Darryl and Scott are always fun, friendly, and professional. Sean, Michele, and Stan have always been helpful when I've had questions. I highly recommend this dealership for sales and service

MAGICALFUN

Nov 3, 2015

This is the second vehicle I have bought from Dean Team Hyundai. The experience was excellent. Working with Ben French and Tom Gould was a real pleasure. I was able to buy the car I wanted at a fair price, and the extra care taken with me was great.

Angie R

Oct 30, 2015

A shout out to Andy - Tom and Scott who made my buy experience the best! Thanks!

areszinski

Oct 30, 2015

From the moment I walked in the door I was treated like "family".... I enjoyed my buying experience and want to give a special shout out to Andy Miller, Tom Fascetti and Scott Varnum who made me feel like a valued customer and not a number. Thank you so much! You have to get your next car from here!!!!

R

Oct 30, 2015

I would recommend Dean Team to anyone that is looking for fair and quality service. This was the second vehicle I have purchased from them.

Diane Kaestner

Oct 29, 2015

We just purchased a 2015 Hyundai Sonata from Dean Team. Our experience was great, Mark Durham was our salesperson. He was very helpful in helping us choose what we wanted and allowing us a test drive and really knew the Hyundai product. Tom Fascetti came by to say hello and answer any questions we had, then we worked with Scott Varmin on finance. All three gentlemen answered all of our questions regarding price , trade in etc. without being pushy which was greatly appreciated. The Ballwin Dean Team is a great team, I would recommend anyone interested in a Hyundai to visit them. My husband Jack and I are very happy with our new car. Diane and Jack Kaestner

gabber7

Oct 29, 2015

When I first started looking for a car I put an 'request more info' search on the dean team's website about a pre-owned car. The very next day Darryl called me to ask if I would like to come out to see it and maybe give it a drive around the block. I came in that very day with a somewhat open mind. I knew that I wanted a car but wasn't sure what and when I would get it. After meeting with Darryl I was blown away by his professional etiquette. He told me everything I needed to know and more about all the cars I asked about. I told him I had a certain price range I was looking to stay in and he helped me get into not just a car I liked...but THE car I liked. He was very calming in what was a very stressful situation for me. After completing the initial paperwork to be prequalified for the car, I came back two days later to finish financing with Scott. Both him and Darryl were helping me to get my paperwork finished and have the car ready to go so I could be the happy owner of a new car. I was just blown away at how everyone at this establishment actually cares about the customers instead of just making sales goals.

CraigSonata

Oct 28, 2015

Had performed search on Internet and narrowed selection down to a few used cars. The one I was most interested in was not on the lot. Darryl tracked it down and called me once it was available. It turned out to be exactly what I was looking for. The actual purchase process was very easy and working with Scott in Finance was a pleasure.

Linda McCarthy

Oct 28, 2015

I literally hate looking for a new car- Working with the incredibly talented sales team at Dean made the whole experience a delight. Tom Fascetti - General Sales Manager has a great knack for reading my mind and guiding me through the process of selecting the perfect car to suit my specific needs, We worked with a wonderful sales person by the name of Rich Pfuhl and Tom put his magic touch on the deal - sat down to finalize the paperwork with Scott Varnum -very professional Finance Manager. The whole team went above and beyond to deliver the best experience i have ever had getting a new car...did I mention Rich Pfuhl even drove me home because i had injured my hand and didnt feel comfortable driving yet! Now that's what I call service!

Keith

Oct 20, 2015

I was looking for "The" car for weeks and found several that might work for my wife and me. But it was a u-tube video by Mr. Ted Dean, addressing the importance of customer satisfaction at "Team Dean" and the "team" of special people he assembled to maintain this company business plan. So, we decided to drive the 390 mile round trip to experience this plan for ourselves. We were welcomed by Mr. Adam Novik and Mr. Rich Pfuhl. Mr. Pfuhl took us to the car that caught our eye on the Dean Team web site. (Great Photo's by the way) Mr. Pfuhl was like a caring personal assistant. He answered our many questions to our satisfaction and gave us space to inspect and talk about the car. After a test drive, when we felt we were ready... Mr. Rich Pfuhl sat down with us to see if we had any new questions or concerns about the car. After some negotiation, a deal was made. While my wife and me were involved with the paper work with Mr. Scott Varnum, Mr. Pfuhl and other "behind the scene" Team Members, had the car cleaned inside and out and ready for our beautiful drive home. The 390 mile trip was worth the drive to experience the "Dean Team!"

Keith

Oct 20, 2015

I was looking for "The" car for weeks and found several that might work for my wife and Me. But it was a u-tube video by Mr. Ted Dean, addressing the importance of customer satisfaction at "Team Dean" and the "team" of special people he assembled to maintain this company business plan. So, my wife and me decided to drive the 390 mile round trip to experience this plan for ourselves. We were welcomed by Mr. Adam Novik and Mr. Rich Pfuhl. Mr. Pfuhl took us to the car that caught our eye on the Dean Team web site. (Great Photo's by the way) Mr. Pfuhl was like a caring personal assistant. He answered our many questions to our satisfaction and gave us space to inspect and talk about the car. After a test drive, when we felt were ready... Mr. Rich Pfuhl sat down with us to see if we had any new questions or concerns about the car. After some negotiation, a deal was made. While my wife and me were involved with the paper work with Mr. Scott Varnum, Mr. Pfuhl and other "behind the scene" Team Members, had the car cleaned inside and out and ready for our beautiful drive home. The 390 mile trip was worth the drive to experience the "Dean Team!"

JimEquinox

Oct 18, 2015

Greg Glockengieser did and exhaustive inventory after listening to what I was looking to purchase. He found several good choices and one really spectacular model. Even the guy in Finance - Scott Varnum - was very helpful. He offered several different optional warranty plans and recommended the most practical (and lowest cost) extended power-train warranty based upon the amount of miles I drive.Greg even let me interrupt his busy afternoon later to look for items I had left in my trade-in. Everyone I worked with at Dean Team was very helpful and made my buying experience a great one.

RBGOODE

Oct 17, 2015

Sales person was great to work with. He provided me a similar vehicle to drive until I could return the following day to puck my vehicle up.

AMF

Oct 15, 2015

Our daughter turned 16 and really wanted a VW Beetle after searching high an low for the right one we happened upon Dean Team Hyundai.. As we walked into the dealership we were greeted by the Tom the General Manager. He took us himself to the car and showed us the car he then let us drive it and we fell in love with it!! We got a great price and are very happy with the purchase of our car for our daughter. I would recommend this dealership to anyone who is looking to be respected by all who work there. Make sure you look up Tom he will take great care of you!!!

COWRIDER09

Oct 14, 2015

This visit has not been any different than any other of my last 3.from the time I got there I was greated with a smile ,introduction,and a handshake.they quickly found my salesman.everyone really cares about each person that walks into the dealership.Andy was outstanding (again)he worked very hard on a price we could live with,showed us options and listened to our needs.management was great as was the finance manager you can see other customers and hear conversations within the dealership and I never heard anything negative.Thankyou Dean Team....TEAM

Azera Gal

Oct 13, 2015

Darryl Varnum helped me out of an upside-down situation with my last car. His attention and easy rapport made me go back to him for a new vehicle. As expected, he was enthusiastic, knowledgeable, and always checked if he wasn't sure of an answer. There was no hard sell, and I appreciated that. I also worked with Scott Varnum, the Finance Manager. He was equally fantastic, explaining the various programs, and working to get me an even better deal. Tom Fascetti, the manager, also stepped in to discuss an issue which he promised he would take care of. I would highly recommend working with these gentlemen. And my new Azera is a fantastic car!

DONQ8401

Oct 13, 2015

Awesome service from dealership. Thank you for all the help you gave me during my purchase of my new vehicle. My car was clean and ready when I got there.

TONYAWAHLIG

Oct 13, 2015

Comparing vehicles and finding one to lease is easy and professional at The Dean Team Hyundai. I was impressed with their "Hope on Wheels" program which made me feel good about doing business with them. The atmosphere is comfortable and there was no senseless waiting around or playing games which we have experienced many times before at other dealerships. It was truly an easy transaction that was respectful of our time and value.

MELBOBAN

Oct 8, 2015

My experience was great besides the initial greeting. When I entered the parking lot for my appointment an employee (I do not know his name) greeted me but was aggressive in asking why I was at the dealership and I did not feel I could leisurely exit my car and make my way in. I was rushed to get inside. However, once I met with Andy everything went smoothly from there. I loved the service I received and he was great in knowing exactly what I wanted. I love my new car and would highly recommend Andy to friends.

MWHOBGOOD

Oct 8, 2015

this was the best car buying experience i have every had. Ben was straight forward, professional, and confident in his knowledge of the product and the sales process. I will definitely recommend dean team hyundai and Ben to everyone I know.

Rob-Moe

Oct 7, 2015

Salesperson Bryan was young but has learned quickly how to satisfy his customers. Bryan was very easy going and exceptionally accommodating and willing to go the extra mile to close a deal for my wife and I. Yes, we are happy new owners of a used (gently) 2012 Acura MDX. Finance Manager Scott was also very well versed with the banking competition and was able to grab a few extras for us get a whopping 1.89 % finance rate for us. Thank you Scott! KUDOS to Dean Team Hyundai, also!

STONE_JASON

Oct 7, 2015

I worked with Rich who understood what I was looking for, found a great buy for me, and even drove with me to my home so I could show my wife and kids my car before buying (it was a 20+ minute drive to my house).One thing I found disappointing is that the "free car wash" isn't very good. They don't have a dryer (at the Kirkwood location), so your car ends up spotted with something sticky (not just water spots).

Chris in Chesterfield

Oct 6, 2015

Most people dread buying a new car - this was a great experience! Andy Miller is informative, helpful and gets you in the car you want. His sales manager, Tom, is the perfect compliment to Andy to get the sale done. Richard is a great finance person who completes the sales team I worked with. Very happy with the whole experience.

Bob H

Oct 5, 2015

Darryl and Scott made the buying experience very enjoyable. They were both very professional and personable. Never did I feel pressured to purchase, as they used a consultative approach to find me exactly what I was looking for in a vehicle. I got a fair value for my trade in vehicle and a very fair price on the vehicle I purchased. I would definitely recommend this dealership and these two employees (Darryl and Scott) to any friends or family looking to upgrade their current vehicle. Thank you for the outstanding customer service and overall friendly demeanor.

Dennis Deschler

Oct 3, 2015

Great sales person ,helpful explaining car features. Best car buying Experience.I had many color choose and models to look at but,I chose the Santa Fe Limited because of the style, features and it had seven seats.

JenP

Sep 30, 2015

Great experience buying a new car. Got a fair trade in amount. Justin Flynn made the transaction easy and efficient. Great experience and would recommend Justin to everyone I know. He took a lot of time to go over all of my cars features.

jules2016

Sep 29, 2015

The best experience I have ever had buying a vehicle. They made purchasing my vehicle a pleasurable experience, rather than what is usually a chore that I despise!My salesman Ben French & my finance man Scott Varnum were both very professional, yet down to earth. Ben was completely attentive, informational and thorough. I would definitely recommend them.

Casmaer

Sep 28, 2015

My wife and I couldn't be happier with the service, professionalism, and friendly treatment we received from Ben, Adam and Scott. I've never had anywhere close to the low stress experience that we had a Dean Team Hyundai.I would recommend them to anyone in search of the ideal automobile, with a comfortable laid back environment. Chris & Debbie Casmaer

Greg Rannells

Sep 28, 2015

I went to Dean Team Hundai: in search of a new vehicle and found one Easily because of the many choices on the lot. I came to Dean team because I had heard from several friends of their pleasant experience in purchasing a new car. Normally, I cringe at the thought of being "sold" a vehicle, but this wasn't the case here. Since my purchase the car is running beautifully in service has been quick, and inexpensive. They do what they say they will and there are no surprises.I definitely do recommend, and will continue to recommend to my friends and family! Greg Rannells

Barbarann

Sep 25, 2015

I was very impressed with the overall experience I had at Dean Team Hyundai. My salesperson Harlen was professional and made my time at the dealership enjoyable. He was very informative and made sure to listen to my needs and wants.Upon finalizing the deal I was introduced to Scott in the Finance Department and he quickly got my paperwork finalized. He answered all of my questions and was very helpful in assisting with an extended service contract and Total Loss Protection. When I took delivery of the car the General Manager Tom Fascetti was also very helpful.All in all I highly recommend Dean Team Hyundai and Harlen, Scott, and Tom.

ROBHALL22.RH

Sep 24, 2015

Mark Durham was a pleasure to work with during the process of leasing a new 2016 Hyundai Tucson. Very honest and thorough with good communication. I would highly recommend working with him and this dealership!

bdlehan

Sep 23, 2015

I had a great experience with this dealership. Justin Flynn was outstanding working with me to make sure I got the new vehicle I wanted and recommend him to anyone interested in purchasing a new vehicle. He went way out of his way to make sure I was 100% comfortable with my new vehicle, especially when it came to financing. Whether you look elsewhere first while shopping for a vehicle make sure you visit these guys before you decide to purchase, you won't regret it.

bigmike

Sep 22, 2015

We have been searching for a used vehicle for a long time and the selection, price, and experience was amazing. Thank you Tom Fascetti and Dean Team Hyundai we will send all of our friends and family. Mike and Dawn

BRETT.ACREE

Sep 22, 2015

I talked to several dealerships before making the trip to Dean Team Hyundai. I was sceptical about taking such a trip (3 hours) just to maybe buy a car. These guys said they could make it happen and they did.

jvollmer

Sep 22, 2015

I've bought three cars from Tom Fascetti and he makes it as easy as it gets! Best of all I've walked away from the experience loving my cars, excited about my purchase and felt like he had my best interest in mind. I could tell he wanted me to be happy with my purchase. If I didn't understand something I just asked and he gave me an explaination I could understand! Now hat's hard to find! His team of employees were the same way, always happy, friendly and making me feel like it was a good day and a pleasure to be there. No pressure, no hassle and super nice! He takes all the stress out of looking for a car!

Kjferrara

Sep 22, 2015

I have bought 3 cars from this dealership and have had an excellent experience every time!Tom Fascetti is always very attentive and so helpful. He makes it very easy and a very enjoyable experience. I highly recommend this dealership.

ladygolfer

Sep 22, 2015

would never buy any where else! I have bought 5 cars and they are great! Tom Fascetti was absolutely great and a real pleasure to work with in buying the cars. Great dealership all around! very friendly and professional!

Pap

Sep 22, 2015

I've had 6 Hyundai's and it's because of the sales team led by Tom Fascetti. Service has been excellent as well. Dealer team is very responsive to our needs. Great job by everyone!

WILDWOODFOX

Sep 17, 2015

The sales department was super in particular, Andy Miller, but the finance department was not. They used evasive sales pitches, misinformation and aggressive behavior to meet their individual goals. The worst was Richard Miller, who was combative to me on the phone and refused to accept my decision to cancel my extended warranty. At closing, he gave me misinformation about my manufacturer warranty, and I was not provided with a copy of the extended warranty at signing, In addition, he totally mislead me about the etching process. Scott Varnum covered for Richard when I told him that according to Richard my 2016 vehicle only had a 3 year warranty. Scott said that was for 2015 vehicles which I don't believe is true. This department ruined what was otherwise an enjoyable experience. Hopefully, you can help make the buying process clearer and more professional to the public.

Bert & Bobbe

Sep 14, 2015

We picked up our new 2015 Hyundai Genesis last Friday. Paul Thoman was our salesman, and he did a superb job of presenting the car, taking us through the buying process, and answering (or getting answers to) all our questions. Adam and Richard in finance and Justin, who explained the electronics of the car, were extremely helpful. Everyone at Dean Team was pleasant and professional. All considered, it was an excellent car buying experience.

DONNA_BAUER

Sep 14, 2015

There was some confusion as to the motor I wanted and also when I refused the extended warranty I felt very very uncomfortable. I spent hours at this dealership... way too long ....

Bill187

Sep 9, 2015

From the moment I stepped onto the lot, Ben French greeted me and talked to me and met all my expectations about what a car salesman should be. If I had a car dealership, I would certainly try and steal Ben away from you. He gives outstanding service and lets you know every step of the sales process where you are.

Bill63122

Sep 7, 2015

Justin Flynn knows his automobiles. Clear, concise, and direct. Justin had the good answers. Easy to work with, polite and caring, as well. Much appreciated.

SUE.MIDDLECOFF

Sep 7, 2015

Dealership was very fair on my trade-in and made me feel like a valued customer. This was my first time as a Dean Team customer, and I would return in the future if possible.

LAUREN.NEWTON

Sep 6, 2015

Had been searching around looking at various types of vehicles. Drove into the dealership on a whim as I hadn't thoroughly researched Hyundai, and really not even considered buying a Hyundai. After looking at crossovers and not being happy with any of them, I went back to sedans and the blue one on the showroom floor was beautiful. I was adamant that my new car be blue and since they had issues getting one from another dealer, they sold us the one on the showroom floor. It has all the "bells and whistles" I wanted in my next vehicle and some that I hadn't anticipated having. They worked with us on financing and we had a great overall experience.

Bill187

Sep 5, 2015

I buy a new car approximately every 2 years. I am now 70 years old and this means I have bought a lot of new cars. My experience with Dean Team Hyundai was one of the best experiences I have had in purchasing a new car compared to all of the other ones I have had in the past. Ben French exceeded my expectations in every catagory that I judge a dealership. From the minute I drove on the lot, I didn't have to go looking for a salersperson. He found me. He answered all my questions in a professional manner. He spent time with me and showed me the full line of your products until I was happy with my decision of purchasing an automobile If I owned a car dealership, I would do everything in my power in trying to take Ben away from you!!!

ROBERMARK1

Sep 4, 2015

The Dealership and my sales person, Andy Miller, were both outstanding. In finance Scott Varnum was great and had me out in no time. Just a really good experience overall!

marisagrahovic99

Sep 1, 2015

Darryl helped me find my first car and with that gave me an amazing experience. incredibly friendly and nice! definitely recommend everyone to come find a car with Darryl.

Anders, K&K

Aug 31, 2015

We came to Dean Team after seeing a car we were interested in online. After test driving the car, we came back the next day to see if we could make a deal. Reed worked patiently with us to get us a fair price for both our trade-in and our new car. We then worked with Scott to get the paperwork in order. We appreciate both Reed and Scott for their friendly and professional help and for making the process smooth and as painless as possible. ??

CLAYTON300

Aug 30, 2015

Best buying experience I have had during the purchase of three new cars I have purchased in my lifetime. Initial price offered was transparent and fair.

Cocoglow

Aug 30, 2015

The staff here were all very friendly and professional. We are thrilled with our purchase and are grateful for Reed and Scott who made the experience so enjoyable!

DADOTWINB

Aug 29, 2015

I would like to thank Tom Fascetti, Scott Varnum, and last but not least Ben French for making my third Hyundai buying experience much easier and more pleasant than the others.Much appreciative for their handling of my needs and concerns before, during, and after the purchase.My '16 Sport (aka Frosty) has been the most quality Hyundai of the 3 so far.Thanks again Gentlemen for your Professional help.

Raveky

Aug 29, 2015

We were looking for a specific model, and Mike Ely assisted in finding it. They worked very hard to make the deal right for us. I will send my whole family to buy from the Dean Team

SAVIRNENI0

Aug 26, 2015

Had a good experience during the buying process, although there was too much back and forth (I would guess same as with any other dealership). My sixth week into ownership, the aftercare by the dealership was pretty bad. The incentive that was promised never got mailed out after 3 calls, 3 visits to the dealership, and 3 emails. The rep just said it will be in the mail every time I tried to contact.

sonataart

Aug 26, 2015

I came to Dean Team Hyundai after seeing a car online with a specific Internet price. I was put in contact with Reed and when I arrived was happy to find the car already waiting for me. After not liking how that specific Sonata drove, Reed said he had another at the same price and year and let me test drive that one as well. He did not pressure me on time and even said I could go grab dinner and come back with it. I liked how he did not accompany me on the test drive like some other dealers and sales people do - it allowed me to collect my thoughts and not be pressured to make small talk without truly paying attention to the car and how it drove. Still after the second car, I was not happy with how the brakes felt and Reed said that he could bring in a car if I could come back two days later. When I returned I was very pleased with the Sonata he found and he was able to still give me the internet special price from the previous two cars I looked at. Since it was a special price to begin with, there was not a lot of negotiating to do, but they were able to make some cosmetic changes (removing of messed up window tint and after-market back up camera) and included the $200 application fee in the price. Reed was very friendly and respectful to work with. The only unpleasantness I encountered with this dealer was with Richard when it came time to buy the car. I already had a pre-approval with the bank that I work at and Richard would not stop trying to talk me into financing with them and extending my warranty. I understand that these things help the dealerships meet their quotas and such, but I was upfront that I wanted to stick to my pre-approval with the bank for financing purposes. After non-stop nagging about upgrading my warranty, I was about to grab my checkbook and walk out. When I finally shut down for good and make it very, very apparent I was not going to add on extra warranty, Richard shut down and barely talked. The rest of the transaction was very awkward. I'm sure that he's a nice guy, but I think he could have handled that part of the transaction differently. I haven't had to deal with the service department yet, but I can go to any Hyundai dealership because it is still under warranty.

guesswho1996

Aug 25, 2015

Fast, friendly and helpful! That got it done quick and went over and above to get me the deal I needed! I would recommend them anytime!

Cole

Aug 24, 2015

This was my first time buying a vehicle and it was an extremely pleasant experience. Generally you hear a lot of negative reviews about how horrible buying cars can be and how much haggling you have to do to get a fair deal, but not at Dean Team. I found an 07 Jetta GLI thanks to Bryan and he was EXTREMELY helpful the entire time. He was easy to talk to and very knowledgeable about the car and answering any questions we had. He helped work with us on our requests and overall made the experience extremely positive. If I am still living in Missouri the next time I buy a car I will definitely give Dean Team Hyundai the priority choice. Thank you Brian and Dean Team for making my first car buying experience memorable. P.S. Give Brian a raise purely for how easy of a process he made this for me.

mneuf

Aug 24, 2015

Harlen made buying a car easy for me! He answered all my questions and was very helpful. Richard in finance was very friendly and helpful.

parksfam

Aug 24, 2015

We were looking to buy a bigger car because we were having our third baby. After calling the Dean Team and talking to Brian, he was able to find us a car that fit our needs perfectly, before we even met him! After meeting him in person we were even more impressed with his friendliness and knowledge of his profession. The van we bought had everything we were looking for, and it fit perfectly into our budget. Buying the car through them was a simple and enjoyable enough experience that we came back five months later and got another car through them! We decided to lease our second car and the leasing process with Brian was just as pleasant. They gave us a fantastic deal on both trade-ins, and helped to make an well informed decision that fit the needs of our family. Brian was especially patient as we researched other options and took the time we needed to think and discuss each step.

KATHLEENPARKER84

Aug 21, 2015

Ben made the experience quick and easy. I knew what I wanted and Ben made sure I got exactly that, at a fair price and in a timely manner.

Blue Hyundai

Aug 18, 2015

I had a very pleasant experience with Dean Team Hyundai from start to finish. I have to take it back to get some work done that was promised. But overall very pleased

Sue

Aug 18, 2015

These two staff members were very easy to work with and I had a wonderful experience. Mike and Bryan asked me questions to see which vehicle met my needs. Once we decided on the Santa Fe Sport, they worked hard to find the perfect vehicle! I picked up the vehicle yesterday and couldn't be happier!

THOMASMYERS65

Aug 18, 2015

A remarkable experience. Paul was a very informative sales person. He was very patient, listening to all of our needs and meeting or exceeding every one of them. This was the most enjoyable and least stressful experience we have ever had purchasing a car. Dean Team has won our future business as well as my families. I have never raved to my friends and family about any car purchase until now. Way to go Dean Team...you are the best!

Naftali

Aug 16, 2015

We were looking for a used car and we saw something online that we were interested in. I came in to see the car and met Bryan Wiltfong who was very helpful and patient. He didn't rush me at all and was very patient, devoting a lot of time to answer all my questions and help me understand my options. During the sales process, he helped us with all of the technicalities and was very friendly and patient. All in all, we had a very positive experience and would recommend. We thank Bryan and the entire Dean Team. Thanks!

lmthomure

Aug 15, 2015

We were interested in 2 different car types/models. Harlen was patient and allowed us to test drive the 1st, which they had on the lot, and the 2nd option he brought in from a different lot. The process was fast and painless.We'd recommend the dealership and Harlen for an easy experience!

JULIE0

Aug 10, 2015

We were referred to Andy by a friend. We started the purchase conversation then had an unexpected death in the family. Andy was kind and patient as we had to table our discussions for a week or so and regroup on our finances in lieu of the loss and transfer of financial responsibilities. We didn't feel pressured or pushed to buy or make a decision by him or the Dean Team staff. That said, we did get customer satisfaction calls during our week to regroup which I believe were out of the Dealership's control. The phone survey was asking questions about our our decision not to buy, etc. We had to explain on a couple of occasions that it wasn't that we were not interested, nor anything the dealership had done; we simply needed time to manage personal matters like funeral arrangements, etc. We further explained their survey calls were an intrusion in that personal time we needed. They stopped calling and we eventually regrouped with Andy to finish our purchase. Would be nice, however, if there is a better way to communicate "death in family" to your follow-up process. We cancelled one appointment and the calls began. In normal situations for buying a car, I can respect timing is important; but in this case - a death in the family - a little more time and consideration should be considered. In that case, it was truly the courtesy Andy and the dealership extended that brought me back to them. It also showed an obvious disconnect in the ability of the dealership to communicate our situation to the automated process Hyundai has in place to collect data. While I realize feedback is important - that's why we're sharing - but realize, sometimes the push for information can be intrusive and shouldn't reflect badly on the sales person or dealership doing their part to build a personal connection. Maybe you should consider that a push for surveys and follow-up data for every move a customer makes could be intrusive and a reason why you might not get a future sale.

DARRELJACKSON73

Aug 6, 2015

Did a great job getting us in the car we wanted for the price we needed. Only complaint was I asked for a spare tire kit to be included in the purchase and it was not. Now I have to go purchase a kit from a closer dealership that I asked for in the first place.

R.MEYER

Aug 6, 2015

It was an easy experience. Especially since we had to buy 2 cars at once. Our son was in an accident and his car was totaled. Paul was recommended by relatives and he was very helpful. Everyone we worked with was friendly and very helpful but I'm afraid I only remember the 2 names I marked below. There were others that were equally great to work with. Would come back here to purchase another car.

Diane

Aug 5, 2015

Mike Ely listened to our wants and needs and responded with honest information and great suggestions for our car search. Mike helped us find a car that was safe, affordable and that our son wanted to drive: quite an accomplishment! On top of that he got the flat tire repaired on my other car - for free. Happy customer!

Leah

Aug 5, 2015

We just purchased our new car with Ben and Scott yesterday. I have to say the experience was extremely painless. We called other dealerships around town to get the ball rolling on our finances before meeting with anyone and they were the only ones that contacted us back. They did not pressure us in anyway. We came in with an idea of what we wanted and after seeing our options we decided to go with a brand new 2016 Hyundai Elantra. Very pretty and am loving it so far.Ben phenomenal to work with and like we said we never felt any pressure whatsoever.Have already given out their name to a friend and will be back in the next year when we need to purchase our college daughter her car!

Mark20

Aug 4, 2015

We went to the Dean Team to check on a car for my daughter and Reed Raleigh did an amazing job helping us out. He made the process very easy. We will be going back and getting our next car from the Dean Team and using Reed

Wayne A. Loos

Aug 4, 2015

My first HYUNDAI was a 2001 ELANTRA and we now have a 2013 VELOSTER and our new 2015 SONATA. Love them both. Hope to buy more if I live long enough.

happybuyer

Aug 2, 2015

I had a great experience with Dean Team Hyundai! I felt welcome from the minute I walked into the showroom till I made my purchase. The salesman I worked with went above and beyond to make sure I was getting what I was looking for. He listened to my opinions and understood where I was coming from. His main goal was to make me an informed customer, not to make me buy a car that minute. Bryan respected my price range and helped me find what I was looking for.

Bubble Bomb 22

Jul 30, 2015

Easy peasy time finding a car. Justin was very patient with me and let me check out the cars I wanted, did not try forcing me out of my price range and only showed me items that had my specific criteria. I left with recommendations as to what other dealers I could try looking at that might have what I wanted and in the end I went back and got the car he originally found for me that hit all my bases plus more than I thought was even possible for my price range. Both Richard and Justin were very nice and walked me though the whole process of buying a car.

Jean Jackson-Fowler

Jul 30, 2015

I trust the Dean Team people and their product so much that my family just purchased our 9th Hyundai from their dealership! Darryl Varnum didn't flinch when I told him the maximum monthly payment I could afford (even though it was next to impossible, given the model I wanted). Darryl took my request to the top man, Tom Facette, and the two of them worked with me to find the perfect vehicle. These guys never pressured me to get more than I'd specified, which is exactly what I did! I found a Sonota Hybrid, which will save me more in gas than the slightly higher monthly payment. Scott Varnum (this is a family kind of place) helped me understand the financing and coverage options. Once you've driven a Hyundai, you'll understand why we purchase them again and again. And once you meet the folks at the Dean Team in Ballwin, MO, you'll see why we wouldn't go anywhere else.

PJWISSORE

Jul 29, 2015

Perfect experience. Would definitely recommend Dean Team Hyundai. This is my second car from this dealer. Have always had a satisfactory experience here. (Why does it have to be 25 word minimum?)

BRIHAGG

Jul 26, 2015

This is the second Hyundai I've purchased. Love the brand and had a great experience at Dean Team Hyundai. Bryan and all the staff made purchasing the car I wanted a good time. Purchasing a car is always a little stressful but they took the time to listen to what I wanted, explain the options, make suggestions and answer all my questions. We arrived at a fair price for the vehicle with little back and forth. I felt respected, was never rushed and had a good time while shopping. 10/10 Would recommend them to a friend.

Chris in Chesterfield

Jul 24, 2015

I do - no normal buying pressure; only factual answers. No up-selling; Andy, the sales person who assisted me, focused on what I wanted and getting the exact car with exact details I requested. I also enjoyed working with Andy's boss, Tom, who adds so positively to The Dean Team experience. The only negative of the whole experience was that I traded in my 2004 (yes, 2004) Hyundai XG350 which I loved and also purchased from The Dean Team. What led me to purchase another Hyundai through Dean Team was Michelle in Service. Before The Dean Team, I never used the dealer for any service. Michelle makes any normal service or scheduled maintenance a positive experience so I was confident purchasing another Hyundai from The Dean Team would be a total package of non-hassle experiences as in the past. If you need financing, ask for Rich - another professional who is knowledgeable, personable, polite and once again, represents the total Dean Team buying experience positively. And finally, back to Andy, his job, as he sees it, does not end with the sale - he really is there for you after the sale to answer more questions, ensure you are pleased with your purchase. What a Team to work with - I highly recommend.

mopilot

Jul 22, 2015

We did our home work and decided we might want a Sonata or Sante Fe. When we came to this dealer, Bryan Wiltfong greeted us and showed us around. He was tireless in answering questions and was also extremely knowledgeable regarding both models. He seemed to be familiar with all aspects of style and performance. This dealership is a pleasure to do business with.

TFISCH2

Jul 21, 2015

I should have just left when they said original car was sold & different car was brought to us in confusing manner, but car was a gift & I needed to do get purchase done before leaving town.

Eye 1

Jul 15, 2015

Dean Team exceeded all my expectations yet again! This was my third car from them and each time the service gets better! Can't thank them enough!

LARRYFENTON

Jul 15, 2015

Our salesman, Justin Flynn, was extremely professional and courteous. We have already recommended the Dean team to several people who have commented on how well they liked our new vehicle.

LADYKD_00

Jul 14, 2015

Employees were very informative and polite. Will definitely recommend to my friends.Love my new car. But this survey it kind of long and duplicates questions.

RFUHRMANN

Jul 14, 2015

I have owned several Hyundai Tucsons and each one was bought and serviced at The Dean Team Hyundai dealership. All personnel and especially Tom Fascetti and Andy Miller have been exceptionally professional and helpful to me each time I purchase a new vehicle. The Service Department is first class; on time appointments and excellent service. The Dean Team is not the closest Hyundai dealership to my residence, but it is the ONLY dealership for me.I recommend Hyundai vehicles and The Dean Team dealership to all my friends and family.

Ron & Maureen Parker

Jul 11, 2015

GOT OUR NEW ELANTRA yesterday!! The manager, Adam, really impressed me the day before when he called himself after my internet search, to see what we needed in a car. He greeted us himself when we got there! I was a little put off when he introduced us to 'a salesperson' to assist us - it turned out he knew exactly the right way to handle his sales force. We were introduced to "Reed Raleigh" - the salesperson that informed Adam we were there yesterday afternoon. We arrived not really sure - but with a pretty good idea of what we wanted. Reed was the most patient, & informative salesperson we had dealt with all day. We had been to 3 other manufacturer's dealerships earlier - but, Reed stood out in his ability to assist us in making our decision upon which car to purchase - even though I was pretty non-negotiable when it came right down to some things. He somehow managed to 'work out' all the details & walked us 'all the way' through our purchase experience - even waiting until all the financing was taken care of - before walking us to our new car to say 'congratulations & good -bye'. He even sent the car back for a second clean-up when he didn't think it looked "perfect" for us! By the time we left (& he had missed his grandson's birthday celebration) I couldn't help but letting him know how much we really liked him --for himself and also, as a salesperson. As a former sales representative - I know how rare it is to work with an outstanding salesperson. He's a definite 'keeper' for the DEAN TEAM! (p.s. this is our 2nd. out of three Hyundai vehicles we've purchased from this dealership - Hyundai has really impressed us - even our finance manager, Scott, was outstanding working with us!!) Thank you, Reed!

SARAHBURK622

Jul 8, 2015

I was very happy with my experience. I didn't feel pressured, and the price was a little less than I was expecting! I love my new Elantra and would recommend both the car and dealership.

SHERYLSILVERBERG

Jul 7, 2015

Fabulous service! Very satisfied customer! Now if I could just get a dinner! Lol! I was there for about 4 hours, but everyone was great! This is my second Hyundai and I don't see not doing a third in the future.

Cc

Jul 6, 2015

Since we didn't like price of car with trade in.....we were told we were jerks..couldn't get our keys back....had to argue and be bullied by 5 workers because we don't want our business there and wow I will never go there agin. We bought our last 2 cars there and loved it! This was just the worst time ever we have had and such bullying. .never again

hwhunt13

Jul 3, 2015

Partially cheating on my part (no test drive) due to the fact that the 26.2 yellow 2015 Hyundai Veloster is my second Veloster that I have ever driven. MY first veloster was a 2012Ultra Black PEearl. Over all the dealers I have dealt with thus far, none will get a negative review due to their speed, service and friendliness. Until I come across one in the future.Veloster Fan for life.

ISSY007

Jul 1, 2015

Thank you Bryan for helping me get exactly what I was looking for! I knew what I wanted and Dean Team Hyundai delivered! I love my Red Veloster Turbo! =)

MARKGREEN73

Jun 30, 2015

Great experience! Took way too long from deal to final paperwork. Negotiation was the easiest car I have ever purchased or leased. And they had the Cardinals on TV.

Satisfied Customer

Jun 30, 2015

I had a wonderful experience at Dean Team Hyundai. Everyone at the dealership made me feel welcome and secure about my purchase. My salesman Justin was great at answering all of my questions and extremely patient. Scott in the finance department was great at explaining the details in the paperwork and made sure I understood everything prior to leaving.

kmcmahill

Jun 28, 2015

The car buying experience can be very stressful. Working with Reed at Dean Team took all of the stress out of it. I was so happy with my experience buying my Hyundai Santa Fe. I felt respected and knew I could trust that I was buying a good car from this dealership for a fair price from a knowledgeable salesman. Thank you for everything Reed.

Ross68

Jun 28, 2015

Darryl Varnum, Scott Varnum, and Craig Wheeler made our car buying experience hassle free and honest. This is the 6th Hyundai we have purchased from these guys and the way they value their customers has not changed. Will continue to do business with them.

R&C

Jun 23, 2015

Reed was our sales person, very helpful in finding the Hyundai Santa Fe Sport we were looking for.We have had our new Hyundai Santa Fe for about a month now and love it!!! Thank you for yourhelp Reed.

shirleyschu

Jun 18, 2015

Paul did a great job helping us find a car for our son! He was knowledgable, patient and answered all of our questions! I highly recommend Paul to help purchase a car. We will definitely go back and buy from him again!

MPUD

Jun 17, 2015

Easy, friendly. Nice people. Clean space, clean cars. Polite and professional. very willing to look high and low for the right car match up. Delightful experience.

Kelli

Jun 14, 2015

Brian my sales person was very patient, kind and helpful. He was able to answer any questions that I had. Scott my finance representative was kind and explained everything that I was signing.

LSPEZIA131

Jun 9, 2015

I came in the dealership mad at Ford and just looking and walked out with a beautiful Genesis thanks to a great sales team and staff.

mullie

Jun 9, 2015

Totally impressed with the great deals and service that DEAN TEAM has given me! This is the 5th vehicle that I have purchased from them since 2006 (first 4 were Subaru). Keep up the great work DEAN TEAM!!!

NEILANDPAT0717

Jun 8, 2015

The salesman and business manager were extremely knowledgeable, courteous and friendly.They listen to your needs and completely satisfied my requests. I also met the Service manager who was also kind, friendly and knowledgeable. My brother has purchased three automobiles from Dean Team and I am glad I took his recommendation.

vince 123

Jun 8, 2015

We had a wonderful experience with Reed at the Dean Team Hyundai! He went out of his way and was so diligent in his effort to find our daughter the perfect car! He not only found her the car she wanted, but found one in our price range. I would refer Reed and the entire Dean Team Staff, including Scott and Tom! Thank you guys!!!!!!

blessings 1

Jun 3, 2015

It was a blessing to work with the people at the dealer ship. I will refer all my friends to them and hope that they have the same experience that I had.

BLMAYER

Jun 3, 2015

I picked up a great car and Bryan and Adam did a great job earning my business and would buy from them this dealership again.

FHIPPO

Jun 3, 2015

We had a great experience buying our 2015 Hyundai Sonata Hybrid from the Dean Team. Our salesperson Andy was extremely thorough, and was easy to work with. I never felt that we were being ripped off during the process, and it honestly was the easiest car buying experience. The GM Tom Fascetti visited with us, and really made us feel like a valued customer. I highly recommend them to anyone looking for a new or used vehicle.

WBMYER

Jun 2, 2015

The DeanTeam was the best dealer that I have dealt with, they care about what the customer wants and go out of their way to see that the customer gets it at a good price. Great team

Brad

Jun 1, 2015

Sean Behymer is an excellent representative of the service department. He kept me informed and let me know when my car was ready. My car was ready as promised . Great Job Sean. I'll be back. Darryl Varnum had sold me the car 2 months ago and he too was delightful to work with. Darryl is very customer oriented.

Happy Genesis Owner

May 31, 2015

Great experience and great car with fantastic features. Rides like a dream. Mike was great salesman and very caring.

angie123

May 31, 2015

I needed a car in a hurry since my other one was totaled earlier in the week. I sent an email about a car I liked and received a response very quickly. Throughout the whole process Darryl was very polite and friendly. He seemed like he knew about the cars on the lot which a lot of salesmen don't, and helped me throughout the whole process. Richard was also very friendly, went over every detail of the payments and didn't act annoyed when I asked so many questions. I really appreciated their help and patience with me. Best car buying experience ever!

NURMELA1

May 31, 2015

Responsive team. Experienced sales guy. Greg in service dept is good. F&I guy very good this time. Nice showroom, tacky looking service bay and customer entry.

Laura

May 30, 2015

I swear it was like buying from an old friend. Mark Durham, Richard (finance) Tom the manager. Never felt pressured, I went to this dealership 4 times to test drive and ask questions. I would not hesitate to recommend buying/leasing from this dealership. To me the big test is service of repairs, I will keep you posted, but as of now this is the place to purchase a Hyundai.

cindycc

May 30, 2015

I needed a new car and met with Mark. I told him what I wanted and within a week I had the car. Scott Varnum had all my paperwork ready to go. Both Men were so nice and honest and made buying a new car exciting and easy.

l-square

May 30, 2015

This is our 3rd Hyundai since 2003, these guys are so laid- back.. I visited this dealership 4 different times to test drive ask questions. Mark Durham was our sales man. I swear this place is like walking into a family reunion! Customer service is outstanding. I would highly recommend this dealership.

aklos

May 29, 2015

After a bad experience with one of the sales guys who no longer works there, I came back in to give these guys a second chance and Tom and Reed were awesome. Reed and Tom were awesome to deal with and did not mess around like most car salesman would. It appeared that both of them were very up front and honest about the whole process and had excellent customer service skills. I would highly recommend asking for either one of these guys when you go in. They went above to find the color of the vehicle we wanted and Reed spent extra time showing us the in and outs of the vehicle when we came to pick it up. I would highly recommend using Dean Team Hyundai and plan to return when it is time to purchase another vehicle.

nhaydon

May 28, 2015

These guys are the best. I have purchased cars from many dealers including(lexus, audi, etc) and Dean Team Hyundai is top notch. Tom Fascetti, Mark Durham, and Scott Varnum went above and beyond expectations. We will be back as this is the best dealer I have ever dealt with. Thank you guys!!!-Noel Haydon

Juan

May 27, 2015

We were car shooping for just a day, this dealer was the first that we visited in our list (we had planned for Mazda, Jeep, Toyota, Honda and Hyundai. not in that order) and we got attached really fast, beginning with Reed totally honest all the time and with a real interest in helping. After we saw the now today our car, we went to honda were they didn't have nothing for the price range that we were looking for, then we went to Jay Wolfee toyota... awful experience with a employee trying to sell us a car above our price range (after telling us that it was in the range) and then trying to discourage us for getting a hyundai since toyota's were better cars. We did get back to Reed and he took care of us with the help of Richard who manage to get us a better loan that the one that we had already approved.

Cardsfan0001

May 26, 2015

Bryan Wiltfong was easily the best car salesman I've ever dealt with! He made the process simple and was really fun to talk with! I've already recommended him to friends!

Hefley23

May 26, 2015

Darryl was the car salesman I had the pleasure doing business with. He was very nice and knew what he was talking about he let me know it was my choice what I wanted to do and worked with me until I was at a comfortable price. It was a great experience and I would recommend people to visit dean team Hyundai.

Mojo1956

May 26, 2015

went here looking for a used car for my daughter and it was a very pleasant experience. Our Sales person was Reed Raleigh and he was so nice and really listened to my needs.Scott Varnum processed the paperwork for my loan was also helpful and took his time getting me the best rate.

djuma1

May 24, 2015

At the time of this review, Dean Team Hyundai in Ballwin had the biggest collection of Elantras in a single lot. Opting for a used Elantra, I drove off with a 2013 in great condition for a competitive price. With help from family and the Dean Team, every favorable point in my personal car purchase checklist was marked. I would recommend this dealership.

SLCHPICURN

May 22, 2015

I bought my second Hyundai (this time a 2015 Elantra) from Mike Ely at Dean Team Hyundai at the end of March. He sold my husband and I each Sonatas (one white and one black) in 2012, and has since sold cars to our friends and family as well. He has always been absolutely wonderful and finds exactly what we need, so I didn't hesitate to buy from him again when I was ready for a new car in March. The day after I made my first payment, I was rear-ended. This was the first time I had ever purchased gap insurance, so I texted Mike and thanked him for making sure I had! I never expected the amazing service I experienced afterwards. He brought a loaner vehicle to my house the next day to keep me from having to deal with the hassle of a rental, and immediately began searching for a new vehicle for me. The insurance company I was dealing with was slow, but Mike and Tom Fascetti (the manager) were patient as I waited to find out if my car was a total loss. Mike found a car for me and kept in contact, making sure I was ok and letting me know he was there to help me with anything I needed. Almost two weeks later, I found out my car was deemed a total loss, and just signed the papers on my third Hyundai from Mike Ely at Dean Team Hyundai! Everyone from Mike to Tom to Scott Varnum in finance have gone above and beyond to make this unexpected purchase smooth and easy. My husband is next in line to buy a car and will be buying one from Mike in the next couple of weeks!!! Thank you so much Mike Ely and the whole Dean Team Hyundai team for EVERYTHING! You ARE the BEST!!!

ASHANTISMUHAMMAD

May 21, 2015

Reed Raleigh was spectacular! Buy from Dean Team Hyundai!! If you live far, it's definitely worth the drive. I was thoroughly impressed. I loved and continue to love my purchase process.

Lily1210

May 15, 2015

I was very happy with the service I received at Dean Team Hyundai. Everything went very smooth. Adam, Justin and Richard were all very helpful!! I would definitely recommend Dean Team to others.

RMHALL72

May 12, 2015

Traded in my 2006 ford five hundred for an exceptionally clean 2006 Ford Mustang GT. No hassle, and transaction went smoothly. I would do business with them again.

SMD1203

May 12, 2015

I called my buddy Mike Ely and told him I was in the market for a newer car and to start looking for one for me. I test drove 2 different vehicles and within two weeks I drove one off the lot. Scott Varnum and Tom Fascetti were instrumental in helping with my purchase and financing options. I am very grateful for the short, sweet and (mostly) painless (I now have a car payment) experience with Dean Team Hyundai. Mike was very helpful in taking the guess work out of buying a used car! I would certainly go back and recommend that anyone in the market give these guys a call or stop by for a visit.

SausageNGravy

Apr 29, 2015

My girlfriend and I purchased our first new car together this past weekend. It started on Thursday night, with online inquiries from us, answered in a timely and professional manner, until we could visit the dealer on Saturday afternoon. From the very beginning, Darryl Varnum and Adam Novik took the time to properly assess our needs and wants from our next vehicle purchase, and Scott Varnum wrote the sale up per our specific demands with class. They made it well worth the hour drive from our Lincoln County residence to test drive, negotiate, and finalize our new vehicle purchase, in a quick and timely manner. They were confident they could deliver what they promised via email and phone conversations, and over-delivered on their claims. That is what customer service is to us: delivering on the claims that were made, and going beyond our expectations of how customers should be treated. We are very happy with how we were both treated, with respect and attention to what was important to us specifically, not just what "most" people want or need. In other words, a personal experience, not just another customer. Up-front pricing, great selection, quality automobiles, and satisfaction after the sale. When it is time to purchase our next Hyundai, it will be from the Dean Team. The best car buying experience we have ever had. Thanks, Dean Team.

cliffvan

Apr 27, 2015

Just completed buying a new Sonata. Adam and Ben couldn't have been more helpful in answering questions, test driving the models, and pointing out the many options. They had to go the extra mile and find the exact car that I wanted. Would not hesitate in referring them to friends and family. If you are interested in learning about one of the best cars on the road for value and price, take a look at the new Hyundai's. You will not be disappointed.

Gjake

Apr 15, 2015

Hands down, the best car buying experience I've ever had. I've brought a few cars in the last 40 years some good some bad,these guys know how to sell cars.

KK

Apr 15, 2015

What an amazing team of dedicated and genuine people. Everyone at the Dean Team was very accommodating, knowledgeable, and dedicated to getting me exactly what I wanted. There was no pressure to try to push me into something that I wasn't sure about or didn't like. Their main focus is on the customer and making sure they are 100% satisfied and I am! I would recommend them to anyone looking for a new car.

VRob

Apr 12, 2015

Everyone at the Dean Team was very accommodating and made sure we were 100% satisfied! They worked very hard to give us what we wanted. I recommend their services for anyone wanting to purchase a new vehicle.

ADS123

Apr 6, 2015

We're a driving school located in Illinois, and we were interested in buying a second Hyundai. We were looking at the Hyundai as they have a 5 star crash rating for being one of the safest vehicles on the road. They are also reliable, with a great warranty. We purchased a new Hyundai from the Dean Team and they did a great job. We were looking for a certain vehicle and they were willing to help us. The sales staff and management were very helpful. We will be working with the Dean Team in the future. FYI.....We had tried two other dealers that were closer in distance to us, but they were not as helpful. Good people who really want to earn your business and be helpful to their customers. I wanted to write this to thank the Dean Team for their efforts and providing us with a pleasant buying experience. Need to purchase a vehicle, then check out the Dean Team yourself.

Ben

Apr 6, 2015

I was nervous about going to buy my first car but Mark Durham was very helpful and not pressuring at all. He went above and beyond to help make my experience with Dean Team Hyundai great. I highly recommend Mark.

briannakayy

Mar 30, 2015

I was very happy with my experience at Dean Team! I had went to 3 dealerships prior to stopping at this one, and I wish that had not been the case because they wasted too much of my time. If I would have made my first stop at Dean Team Hyundai sooner, I probably could have saved myself a few hours. I very much appreciate the amazing customer service and dedication that Darryl Varnum performed to take care of me to the best of his ability. He definitely got me the car I wanted at the exact price; I could not be happier! ASK FOR DARRYL VARNUM :)

Ellie

Mar 25, 2015

I was thrilled with the care and service I received from Dean Team Hyundai, especially with my sales person, Paul Smith. I wanted a specific color -the Mocha - which was not available at the dealership. Apparently it is a discontinued color, but Paul searched for me and found exactly what I wanted. It took a few days for the car to arrive, but Paul kept me informed every step of the way and called the minute the car came in. It had more features than I needed, but Dean Team worked with me on price and I am in love with my beautiful, Mocha Santa Fe. Thank you Paul (and Dean Team)!

Dealerrater

Mar 23, 2015

Andy, Scott, Tom, and Craig go over and beyond to provide the needs of their customers. Scott truly knows his business. Craig keeps close watch over each vehicle to keep it in tip top shape. Andy can just take a look at you and know exactly which car is the best fit for you and and work with your pocket, and knows the ends and outs of each car. Tom the best ever running a top notch dealership.I rate them professional, knowledgeable, trustworthy, friendly!Claudette, Ellisville, MO

Tom

Mar 21, 2015

Count us as a very satisfied new Hyundai owner. From the very beginning everyone on the Dean Team was very friendly and helpful wanting to make our experience a pleasant one. Special thanks go out to Andy and Bryan for showing us the Santa Fe and for Tom's work to make the deal good for all. This shows it's a team effort all around! This was truly one of the best new car buying experiences ever for us! Thank you Dean Team!

DeMattee2008

Mar 20, 2015

Mike, Tom and Scott went above and beyond to help us reach our goals. They were helpful and understanding of what we were interested in and needed.

thicks

Mar 17, 2015

I came to the dealership knowing exactly the vehicle that I wanted and what was an affordable payment for me. Mike Wright was able to accommodate all that I wanted effortlessly (at least he made it appear that way). I appreciate how knowledgeable he is about the product that he sells and his professionalism throughout the entire car buying experience, My husband and I have and will continue to refer friends and family to see Mike when they're shopping for a car.I also appreciate the great financing deal that Scott Varnum executed on my behalf.It was a pleasure to have done business at The Dean Team.

melissahenry78

Mar 13, 2015

Working with Darryl, Reed, Adam and Richard was a great experience. They took the time to work with me for credit approval and to get the best interest rate. I'm loving my new Tuscon and would buy from Dean Team again!

George

Mar 3, 2015

Yesterday my wife & I purchased our 4th vehicle from the Dean Team since 2001. On the last 2 cars, Darryl Varnum was the salesman, Tom Fascetti the general manager & Richard Martin the finance manager. All 3 explained everything in great detail & worked with us to our satisfaction. Darryl even went the extra step & prepared our car in the absence of the car porter. Great job! George Ballwin, MO

George

Mar 3, 2015

Second car of 4 that Darryl Varnum has sold us since 2001. Just as pleased with this purchase as we were with the first. Darryl, Tom & Richard, all explained everything in great detail & we were pleased with our deal.George

cecebloom314

Feb 28, 2015

I did my 'homework' and came to the dealership pretty much knowing what I wanted, but Paul Smith showed me an even better deal. Scott Varnum worked hard at getting me the best loan and interest rate possible. I have never been able to say buying a car was even close to being a pleasant experience, but this was amazing. I never felt rushed or bullied into making a decision. This was THE BEST car buying experience that I've ever had and will be back to see these guys when it's time for the next vehicle.

dhlasky

Feb 24, 2015

I had a major fight with Enterprise to get out of a lease and the Dean Team personnel were amazingly patient and helpful. Thank goodness I was able to get rid of Enterprise and am now in a beautiful Sonata.

Nicole Meyer

Feb 23, 2015

We worked with Paul Smith who made us feel very comfortable and was very accommodating during the car buying process. We were uncertain of the type of car we wanted to buy, but he allowed us to test drive many vehicles so we could get a better feel for which vehicle suited our needs. We would recommend that you ask for Paul when purchasing a car at Dean Team.

jr68ind

Feb 21, 2015

Our last two experiences had been with "factory" dealerships. This one was pleasantly different. Our salesman, Andy Miller, was knowlegable, interested and understood what we wanted to do. We felt comfortable at the dealership, a factor missing in the recent past. I am a small town boy who when he finds a good deal, tends to stay with it. Our recent experience at Dean Team, all the folks we met, would seem to me to indicate this is a good place to buy a car and have it serviced. We have already told several folks about our experience.

Mikishelley

Feb 17, 2015

Dean Team is fantastic! They worked with me to get me a great deal. Love my new car. All my features were explained and I was introduced to the service department.

Dale K

Feb 16, 2015

Both Justin Fynn, our Salesman, and Scott Varnum, our finance contact were very knowledgeable about their respective areas of expertise. They knew the answers to all of our questions which made the experience a very good one. We would shop this dealership again in the future if the need arises.

Bill

Feb 13, 2015

Paul Thoman is a perfect salesman. I have purchased my third Hyundai from him...He is knowledgable, courteous and not overly aggressive.I know where to go for our next car.Dean Team Hyundai

tmueller35

Feb 8, 2015

I've bought a lot of cars over the years (maybe 20?) and Mike Wright is as good as a car salesperson can get. Answered our questions (without any B.S.), told us informative information that was useful (not meaningless), and gave us his personal opinions without being pushy. We ended up buying a new Hyundai Azera Limited, and Mike stuck around almost an hour after they closed (until 7 pm on a Saturday night) to make sure we understood each and every feature of how to operate a pretty sophisticated car. I would absolutely recommend Mike to ANYONE wanting to buy a car!

Cindy

Feb 6, 2015

I met Bryan at the car show. He was very helpful. I wanted to visit him to get more information about buying a Veloster. I went to the showroom without any intention of buying that day and wound up with a new car. I am very happy with my Veloster and would like to thank Bryan for his patience with me. He is the new kid on the block and obviously an added asset to the Dean Team! I would highly recommend shopping for your car with this team of experts.

Brad

Feb 5, 2015

I came by to just look and left with a 2015 Genesis. Darryl Varnum did everything he could think of to make me happy. He is knowledgeable, friendly, experienced and polite. We took a test drive and he answered all my questions. When I picked the car up , he demonstrated all the features and explained the Blue Link and other options to my satisfaction. I am very happy with the service I received and I will recommend Darryl to anyone who wants to stop by "just to look." This was a first class experience.

J & P 4-ever

Feb 4, 2015

We just bought our second Hyundai Sonata at Dean Team Hyundai! Darryl Varnum was our salesman on both purchases. He makes buying a car very pleasurable and fun. We LOVE our 2015 Sonata! We wouldn't go anywhere other that Dean Team Hyundai to buy a car! Nice folks and relaxing atmosphere!

jpphillips

Feb 3, 2015

We just bought our second Hyundai Sonata at Dean Team Hyundai! Darryl was our salesman on both purchases. He makes buying a car very pleasurable and fun. We LOVE our 2015 Sonata! We wouldn't go anyplace other that Dean Team to buy a car! Nice folks and relaxing atmosphere!

glb63304

Feb 2, 2015

Met Justin Flynn at the STL Auto show and test drove the 2015 Sonata this past weekend. Fell in love with it all over again. Justin and Scott Varnum were very easy to work with. Would recommend this dealership!

Jeff

Feb 2, 2015

Very satisfied 1st time customer.I had been shopping around online for several months before finally deciding which car to purchase. Once I had determined that I wanted the 2015 Hyundai Sonata it was on to determining the dealership. I visited several dealerships but at Dean Team it just felt right. I was comfortable with the Sales and Financing Staff and left knowing I had made the right choice.I would highly recommend Dean Team to anyone looking to buy a new car.

marjie

Jan 29, 2015

WE WENT TO THE ST LOUIS AUTO SHOW TO GET A LOOK AT ALL OF THE POTENTIAL CANDIDATES IN ONE PLACE. BRYAN WILTFONG, FROM DEAN TEAM HYUNDAI GREETED US AND WELCOMED ALL OF OUR QUERIES. A NEWCOMER TO THE BUSINESS, BRYAN LANDED TWO SALES WITH HIS FRIENDLY AND KNOWLEDGEABLE MANNER. THE REST OF THE TEAM WE DEALT WITH, SCOTT, ADAM, AND MIKE, WERE ACCOMMODATING AND FAIR THROUGH OUT THE NEGOTIATIONS. WE KEPT EVERYONE THERE AFTER HOURS FOR TWO NIGHTS BUT LEFT WITH TWO HYUNDIAS AND EVERYONE WAS HAPPY!! HYUNDIA OFFERS A QUAILTY PRODUCT THAT THE STAFF AT DEAN TEAM IS CLEARLY PROUD TO REPRESENT.

Chocolate memories

Jan 20, 2015

From the moment my husband and I got out of our car we were greeted by Darryl Varnum with a welcoming smile and a hand shake. He made the whole buying experience easy. The finance manager Richard Martin was very pleasant and helpful also. I would recommend this dealership to my family & friends.

a happy customer

Jan 15, 2015

An overall excellent car buying experience. Our sales advisor, Ben French, was outstanding!!! Highly recommend Dean Team Hyundai.

Ownerofthescythe

Jan 11, 2015

No haggling, great deal, quick service. That's all I can say to describe it. But since there's a 25 word minimum on these reviews - I'll add that Andy Miller was a pleasure to work with. Knowledgeable as well as honest and straightforward.

M52548

Jan 9, 2015

The car I purchased was excellent certified used car. Love it. The paperwork for the title was pigeon holed for two weeks in the finance office as no one called to tell me it was ready to pick up. Other than that everything else was very well done!

fcmjf

Jan 4, 2015

David Beech, Adam Novik, Scott Barnum were all pleasant, knowledgeable, friendly and helpful! I highly recommend them! We'll be back for our next vehicle!

Don

Jan 3, 2015

David was a outstanding salesperson just went in to look at the Genesis . Perfect vehicle at a good price. No sales pressure and relaxed atmosphere The sales process went very smoothly . couldn't be happier a great car ..highly recommend Dean Team Hyundai if you are in the market for a car .

Amorris

Dec 29, 2014

Andy, our salesman, was phenomenal!! The Dean Team Hyundai provided excellent customer service while helping my husband and I achieve our perfect car! I would absolutely recommend this dealership to everyone!

R

Dec 29, 2014

Chris"Recent Purchase of a 2015 Hyundai Sonata Sport"Prior to going to the dealership, I visited their website. During my search, I saw a 2015 Sonata Sport that possibly fit my price range and had what I was looking for. I sent an email inquiring about the car and the price. Within an hour, I got a call and email from Adam Novik. He wanted to get a little more information from me about what I was looking for and my possible trade in. During our conversation, I explained to Adam that I had been to other dealerships and had several offers made. I also explained to Adam that I had just had a really bad bad experience with a dealership attempting to pull a bait and switch. Adam listened and said he was truly sorry for my bad experience. Adam assured me that Dean Team does not engage in that type of practice and that if a deal could be made or not, they would be fair and respectful of my time. So, as a result of the conversation, I made an appointment to go in around 12:30 that day (12/20/14).Once I arrived around 12:30, I walked in and was greeted by a variety of employees. They asked how they could assist me. I informed them that I was there to see Adam Novik. Adam immediately came out, shook hand and introduced me to Ben French (Sales Consultant). I explained to Ben the car I was interested in and what I was possibly trading in. I also explained to Ben that my time was valuable and that I had a very bad experience with another dealership. Ben listened and assured me that everything would be straight-forward. After making sure he knew the car I was interested in, we sat down gathered the usual information and began the negotiation process. After about an hour or less, we looked at several options for trade in and payment plans that I was interested in. Ben went and spoke with Adam and Scott about what I was looking for in regards to payment and trade in value. Within about another 30 minutes, we came to an agreement that could make the deal work, if the interest rate was right.At this point, this is where Scott Varnum came in. After about an hour or so, Scott and I discussed terms, interest rates and monthly payment. This process took about another 30 minutes. During our negotiations, Scott was honest, respectful and worked with me to come up with a deal that worked for my budget. Finally, after the papers were signed, Scott asked Ben to make sure that I met everyone in their service department. Each person that I was introduced to was very friendly and demonstrated the Dean Team family environment that I heard about from other customers. I can say from beginning to end, the process was positive, friendly and fair.

DRJ2014

Dec 27, 2014

My husband & I are expecting our first child in just under three months and were needing a four door car since we both owned a coupe. We were just looking around at first but Bryan Wiltfong was standing outside and was able to answer all the little questions we had. It turned into two test drives and sitting down with Bryan and Scott Varnum an hour past close to buy the car of our dreams! Both employees were great at their jobs and came up with a solution that me and my husband were happy and comfortable with. I definitely will purchase future cars through the Dean Team and would recommend this dealer to any potential buyer.

Nancy

Dec 27, 2014

My salesman, Mike Wright, was awesome! He was very laid-back and relaxed and helped me through the whole car buying experience. And Scott in the finance department was terrific too! I will go back to the Dean Team when my daughter is ready for her first car!

Eric

Dec 19, 2014

Craig Wheeler has always been willing to do what it takes to keep us happy with our 2006 Azera. He is accommodating and explains everything he can do for us. He never questions why but says, I can take care of this for you. We trust him not to sell us unneeded service. The service department also has been great. We have never had an unsatisfactory repair. Craig is the reason we come to your dealership for repairs and for our next new Hyundai. Eric & Mary Klein

Thompeters

Dec 16, 2014

Bought a car there--they wouldn't stand by their advertised price. Clear coat paint started peeling off the bumper--they said it was normal wear and tear. 4 months after they sold it? The body shop said clear manufacturing defect. Dean Team, rather than makin good on this $500 repair, just kept throwing roadblocks up--wanted it brought in multiple times and have it looked at by multiple people. When they learned the car was in Kentucky with my daughter, refused to review pictures of the obvious defect.. Finally just had to pay it myself because the cost if my time got so high. You are on your own with this dealership: BEWARE!!!!!!

lacava

Dec 15, 2014

Andy Miller was very accommodating and professional. I would suggest that the dealership should provide owner's manual with purchase of used vehicles as standard procedure. Instruction for operation of after market accessories [e.g., remote starter] would also be helpful. Repair of malfunctioning TPMS would have been much appreciated and would have resulted in across the board excellent ratings.

kevin.wells.779205

Dec 5, 2014

Could not have had a better experience. Picked the car out, test drove it and got a great final price all in about 40min. Used car that looks and drives like new. New brakes, tires and the paint didn't have a single scratch. Andy was the best salesman possible. Very knowledgeable and helped guide me to the best car in my price range. He didn't try to push me towards any of the more expensive cars I was looking at like many car salesman do for a better commission. Don't buy a car without checking at this dealership first! Also, I got to speak Tom the general manager. Definitely got the vibe that both they are very trustworthy, which is important.

san4776

Dec 5, 2014

Mike and his management were so supportive. My husband passed away recently and I needed to sell back my car. He offered multiple options and supported my decision that was best for me and my family. We had worked with Mike on 3 other car purchases and he will be my next salesman when the time is right. He made a very difficult situation easier for my daughter and me.

kweilbae

Dec 3, 2014

Mike Wright is an outstanding salesperson- very knowledgable, and made my experience fantastic. He helped me find the perfect car for me and the price was right.

1ronbell

Dec 1, 2014

Mr. Craig Wheeler helped turn a bad situation into a pleasant surprise. We were traveling through the area when my santa fe experienced some mechanical problems and was not operable. Even though it was the day after Thanksgiving he worked my vehicle in for repair. When the tow truck driver dropped me and the vehicle off, Craig immediately took charge and explained what would be done. Instead of being stranded, he had us back on the road the following day. I have never been treated so nicely by any dealership service dept. Everyone I met at the dealership was top notch, so friendly and professional. Wish Craig worked at my local dealership here in Mississippi.I Love my santa fe and that Hyundai warranty. Only time I have had to use it. I am 65 years of age, and if I live long enough to need another vehicle it will be Hyundai. I have owned many new different brand vehicles but none compares to my 2007 santa fe se.

helena.ballmann

Nov 30, 2014

I recently purchased a 2012 White Hyundai Elantra and I'm already in love. The Dean Team was so helpful the second I found their website and then scheduled an appointment the next day. Within a day, I found and purchased the car I wanted for a great price within my budget. The whole team was super nice and more than willing to make sure I got what I wanted. Thank you Adam, Darryl, and Richard for all the work you did!

lwilfling

Nov 30, 2014

Had a great experience with Adam in internet sales to give me a quick quote on my requested car, followed by great test drive and sales experience with Ben that led to a financing meeting with Richard. All very professional and courteous and tolerant of the one year old we had in tow!

sarahliz0804

Nov 28, 2014

From the clean store to the fun kid friendly waiting room, the Dean Team Hyundai experience was top notch. The new car salesman, Tim Riley and Scott Vernum in finance were welcoming and helpful. Ben French was our salesmen and was extremely experienced and knowledgable. It was a quick and painless process and would highly in one that I would highly recommend.

Chaillealinn

Nov 25, 2014

Everyone that we dealt with was great. They didn't miss lead us at all. They all had really good sense of humor. From Jared and Chaillea

CoyKariT

Nov 21, 2014

My wife and I went in the ellisville, Dean Team Hyundai. And we looked at the cars that they had in the show room. Adam cam out and introduce him self to us Very nice guy but our sales person was Ben French he showed us all the cars and it was cold out I mean cold and there was no hesitation on his part to be out there showing us cars. We came back the next day because the color we wanted wasn't there. When we came back the next morning Ben had the car all clean and we bought our new car. Just wanted to thank Ben, Adam and all the other people we meet there and a big thank you for our new car we love it

MARK157

Nov 18, 2014

I bought a Sonata last year from Devin Anderson. I'm writing this now because I just received a service email from Devin although he apparently no longer works there. Had a couple of issues regarding the wheels and tires on the car. Devin could not satisfy the issues so I tried to contact the General Manager, Tom Fascetti. He did not respond to voice mails left or emails sent. Superior customer service starts with management. I can tell you by my experience the Dean Team has poor customer service. In my opinion, it's not worthing saving a few dollars.

husker43

Nov 16, 2014

I made an internet inquiry, and even though it was after hours, I received an auto replay within the hour. I called the dealership after the hour they open, and spoke with the internet manager. Within a few minutes I had a new price quote. I went to the dealership about 3 hours later, and was greeted in a manner by Adam, the Internet Manager, Justin my sales rep, and Scott the Business manager. I received attention and my expectations were exceeded in every way. They assisted me in returning my rental car as my car had been appraised as a total loss by my insurance company. Justin guided me to the closest station to fill the rental car with gas and waited for me with my new car while I turned in the rental. They are a member of the USAA Car Buyer Group, and I heartily recommend this dealership.

bill.love.7505

Nov 14, 2014

My experience started with an internet inquiry and within less than a minute I got a phone call from Bryan Wiltfong , I have never had a dealer call back so fast! My Wife and I originally went to test drive a Accent but our sales rep Bryan Wiltfong showed us how we could get into a Elantra or Sonata lease for not much more. We went with a 2015 Sonata Es and could not be happier! Go see the DeanTeam, they will take care of you!

diane.vanderschelmallinson

Nov 4, 2014

Mike Ely and the team at Dean Team were excellent to work with! I would highly recommend them. They were very helpful and friendly to work with and were concerned about meeting our expectations and price.

sonata9999

Nov 4, 2014

Recently purchased a new Hyundai Sonata. The sales team of Joel and Adam quickly helped us find the perfect vehicle at a good price. No sales pressure and relaxed atmosphere.

LOVETOCAMP20

Nov 3, 2014

They ran an ad for a car that was sold a week before we drove 60 miles to see. We even called the morning we drove over there and was told it was still available. After we got there they said it had sold on Monday and we were there on Saturday

lustertravel

Oct 29, 2014

Paul Thoman is on the TOP of my Thanksgiving Gratitude List this year. Paul took better care of me and my new-used car than I ever would have done for myself. I gave Paul my budget and 'must-have's'. He would go to auction with my needs in mind. It took a few weeks for the 'right' car to appear. He called me early one morning and said come on in a car just came in last night that you might be interested in. When I saw the car and drove the car - I couldn't wipe the smile off my face. And, I'm still smiling. Then, he suggested that we take care of some items to make this car 'like new'. So, I agreed to pay more to have some work done to make it 'like new'. During looking and test driving process I would call Paul and say, "what about xyz' and Paul knew immediately the pros and cons of ALL cars. He is the most knowledgeable car man I have ever met. He is patient, will shoot-it-straight with me and found me a car FAR superior than what I had in mind for myself. I look forward to working with Paul again... and I fear it will be many many years because this car is so perfect. I am referring my friends and family to Paul Thoman. (On my must have's - heated seats... he got me cooling seats, too. I never knew there was such a thing - it was a delightful surprise. There are many more concrete examples.. and, I think you get the idea.)

Kathy

Oct 28, 2014

Ben French was fantastic to work with when we bought our new Hyundai Santa Fe.

kthiessen

Oct 28, 2014

We just bought a Hyundai Santa Fe from Ben French - he was great to work with - very responsive! He listened to our needs and got us the car we requested.

barbt444

Oct 26, 2014

Dealing with Mike Wright was a first rate experience. He answered all of our questions and did an excellent job working with us and dealership managment. We will definitely recommend your dealership and Mike to friends.

B_herr1

Oct 20, 2014

We enjoyed working with you on the purchase of my new car. I thank you for your dedication to the Military, Teachers and First Responders......

Todd Pytlinski

Oct 17, 2014

My salesman Joel was great. Even though he was new, he was eager to help and get the answers I needed. Follow-up was great. Would definitely recommend them to friends.

284756

Oct 15, 2014

I decided to work with Mike because of his phone calls. He DSID NOT PRESSURE, which would have turned me off. He offered to help, answered questions, let me have the car I was looking at for a couple of days, and that sold me on him/car. Too often the only chance to drive the car is around a few blocks with the salesperson in the car. I had a chance to see that I liked the car, looked forward to owning it, and was making the right decision. Everyone else in the dealership supported Mike, and the deal was cut. Finance guy Scott was good to work with, and explained things well.

warmack

Oct 5, 2014

We had a great experience buying our new car at Dean Team Hyundai. We went to several other dealers, different makes. We returned a call to one dealer that didn't even answer their phone --- we called back a few hours later, and STILL no one answered their phone. Crossed them off our list. We met our salesman Mark Durham at Dean Team Hyundai, and liked everything about him! He didn't pressure us, and was a genuinely nice guy. He answered all our questions, took us for a ride, and we were sold! Nice job!

laaul

Oct 3, 2014

I love my new 2014 Hyundai Sonata & when it came to getting a new vehicle, I went back to Andy because he had helped me with my 2012 Hyundai Tucson & I knew I could trust him and that he would take good care of me. Andy wants to make sure that you get exactly the vehicle you are wanting & when the St. Louis area did not have the charcoal grey color that I wanted, he found it for me in Kansas City & sent a driver there to pick it up. I feel that I can always negotiate a fair price for my vehicles with Andy & it is a "Win, Win" situation for both myself & the dealership. Since I was a repeat customer, I also received a $500 discount on the price of my car. When it came time to sign my lease & go over the documents, their Financial Service Rep., Scott Varnum was also great to work with. He was thorough & explained each document that my husband & I had to sign. You will never go wrong, by choosing to buy your next car from the Dean Team Hyundai dealership. Make sure you ask for Andy, he will make your buying experience smooth & hassle-free! :)

evogte

Oct 2, 2014

Mark is not a high pressure salesperson. I appreciated his helpfulness and honesty. He and Tom, the manager, spent a lot of time with me answering all my questions. I love my new Santa Fe. I would recommend Mark and the Dean Team.

MikeB

Sep 30, 2014

We drove from Columbia, IL to purchase a Santa Fe from The Dean Team Hyundai in Ballwin, MO. The long drive was worth it. We were greeted by a young salesman named Justin Flynn. He was not pushy at all, which I really appreciated. Justin was very knowledgeable about every aspect and functionality of the Santa Fe SUV. We shopped for weeks looking and driving the Ford Escape, Subaru Forester, Nissan and Mazda. In fact, we own and enjoy our little Subaru Impreza, but we settled on the loaded Santa Fe, and we absolutely love it! The best part of our Dean Team experience, however, was our professional, patient salesman, Justin. If you dislike shopping for cars, try The Dean Team, and request to work with Justin Flynn. You will be impressed.

SIDNEY MARK CROY

Sep 29, 2014

Mark Durham was very helpful during the process. I appreciated his honesty. I would recommend him to any looking to purchase an auto. The manner in which the dealership interacted during the process was different from any dealership that I have experienced.

squinn

Sep 22, 2014

Did a good job with us on sale of 2015 Hyundai.Looked at another car first and was sold this car. Sean and Lisa Quinn

Eloise Arvidson

Sep 9, 2014

Joel Maislin and Ben French were my salesmen and I was thoroughly happy with my treatment by them from the moment I entered the dealership to the closure of the deal. They were respectful, professional and fair in all the negotiations. I was totally happy with the "bottom line". They never talked down to me or tried to pull anything over on me. This is my second car purchased here and it won't be the last.

macdonald652

Sep 9, 2014

Andy is simply the best. He is not your typical car salesman, he is no-bull, honest and kind. If you need anything after the sale, Andy will help you in any way he can. I highly recommend him. Our family has bought multiple cars from Andy.

jayaweera

Sep 5, 2014

Charlie Clarke was friendly and efficient. He provided us very good service in buying our car, Nissan Sentra. We are happy that we made a good choice visiting Dean Team.

lisakcarlson

Sep 2, 2014

This was the 2nd time in 10 years that I have purchaced a car from Dean Team. Everyone was very friendly, and gave me a fair price. I would buy another car from them again.

EWD

Aug 31, 2014

Mark Dunham, Tim Riley, Justin Flynn and Scott Vamurm were fantastic. They explained all of the details of operating the Tucson and of the financing process. I give them 10s each. It was a wonderful experience and they stayed late on a holiday weekend to get the deal done!

donsuser

Aug 27, 2014

When my sales rep and I agreed to a price of a 2014 Sonata as he had scribbled on paper, he went to the financing guy to draw up the paper work. The price that was on the paper that I signed was not the same price of the car (it was higher) than what I had agreed on. I did not discover this until I got home and was ready to transfer the license plates.When the sales person quoted me a price the first time for the Sonata and the trade in he would allow me for a 2007 Mercury Mariner Premier, I told him that I would keep shopping, and would try to sell my car on consignment at a Ford dealership in Hermann. So he quoted me another lower price that was $18,500 for the 2014 Sonata and $9,000 for my trade in on the 2007 Mariner. The price of $18,500 that we had agreed to came back at $19,334.96, and that was the first price he quoted me. I called Justin the sales person at Dean Team and reported that I had been mislead and the price was not what we agreed on.

KimLM

Aug 25, 2014

I always dread shopping for a vehicle and kept my last vehicle for 13 years for that very reason. However, Andy Miller at the Dean Team made it relatively painless. He answered my questions honestly and helped make me more comfortable with the buying process. I love my new Hyundai Elantra with all my desired add-ons, though it will take me quite a while to learn to operate all the bells and whistles this vehicle has. Kudos to Andy and the entire Dean Team. Thank you.

Derp7

Aug 24, 2014

Just graduated college and needed to get a new reliable vehicle. They helped me in every aspect and had a great appreciation for the deal as a whole. Worth it

pbw4k

Aug 24, 2014

Looking for a reliable new car for my daughter.Adam Novik's advice, straight forward, pragmatic approach made me feel comfortable.They made it easy from start to lease...

kmax

Aug 22, 2014

I had a great experience at this dealership. Everyone there was very friendly and helpful. I am really enjoying my new car. Thank you so much.

fjb211

Aug 21, 2014

Well, it had been 12 years since I bought a car and 10 years without a car payment. Ben French did a great job dealing with me over a 5 day period. I am not an easy sale, I know that, but Ben answered all of my questions and worked with me through the whole process. The Dean Team put together a very competitive package which included working with the price of the car, a few trinkets for the car, and a very competitive financial package. All & all, it was a smooth transaction and I am very comfortable recommending the Dean Team for your next car purchase. I also highly recommend you talk with Ben French when that time comes. EVERYONE I worked with was very professional and as I said before, they addressed any questions I had. I look forward to dealing with the Dean Team for my service needs.

KaVaughn

Aug 20, 2014

My recent car buying experience was the best experience I've ever had in purchasing a vehicle. My initial interaction with Adam over the internet made me convinced this was the first place I should visit. Upon my arrival I was greeted by Darryl in sales and shortly thereafter by the General Manager who offered me a bottle of water. Darryl was great! Cordial, friendly, and honest. Tom Fascetti the GM was fun to talk with and by the time I left the Finance Manager's (Scott) office I knew I made the right decision. Darryl introduced me to Coach in service which benefitted me two days later when I had an early morning question about my car. The entire staff here is top notch and they really understand how to make a customer feel special! I highly recommend visiting Dean Team Hyundai and further recommend requesting the individuals I've dealt with personally!

kharawolf

Aug 18, 2014

My husband and I bought a Toyota FJ from Dean Team Hyundai last week, and as the title says, we have nothing but good things to say about the experience. Working with Chris Phillips was truly a pleasure. He is all that you could ask for in a salesperson, down to earth, friendly, knowledgeable, and courteous. Buying a car is oftentimes such an ordeal, but this transaction was as painless as I have ever experienced. Dean Team went above and beyond to ensure that we were happy with the FJ, and even today they are taking care of a couple of minor issues for me because they truly care about customer satisfaction. We received personal correspondence from so many team members and their dedication made it an easy choice to buy from them. I LOVE The Dean Team experience and will happily name drop to any friends in the market for a new or used car!

debvie5959

Aug 15, 2014

Chris phillips was an amazing salesman and is a friend of the family as well. He found the perfect car for what I wanted to spend and the dealership did an amazing job getting the car ready for my son. I'd recommend them to anyone looking for a used car. Thank you so much chris phillips and dean team hyundai.

DevinRN2003

Aug 15, 2014

There was no need to help her Chris Phillips was amazing. He listened to her needs and showed her exactly what she wanted and talked in her language and advised her on the warrantee she should get. She didn't need me at all. Chris was Great. I will continue to recommend him to all my friends.

Stan

Aug 12, 2014

Tom and Andy are excellent agents for your brand. Both are pleasant, patient and very knowledgeable about the cars they represent. I am a repeat buyer, because of the positive experience I had the first time, plus the after purchase attention (service) is the best I have ever had.

JamesDunning

Aug 6, 2014

Very helpful and courteous. Great service and price. Chris stayed with my son and I until the final deal was completed. No pressure sales. They had a great selection of used cars.

b.adams

Aug 5, 2014

This is the 5th car I've purchased from the Dean Team in the last 4 years. I think that speaks volume to the excellent treatment my family and I receive from Tom Fascetti and his team. Tom is not all about the sale, Tom is about putting his customers in the right car at the right price. Mike Ely worked diligently to find the right car in the right color with the right options to suit my needs and my desires. I could not be happier with the results of his efforts. Once we decided on the 2015 Genesis Mike worked with Tom and put together a purchase and trade in plan that was fair upfront and needed no negotiation which made for a very pleasant buying experience. Once Mike handed us off to Scott Varnum in finance we were out of the dealership in less than 35 minutes. Scott made the process of signing all the paperwork simple and easy just like the rest of our buying experience. Personally I don't know why anyone would buy a car from any other dealer.

Happy customer

Aug 4, 2014

One of the best experiences ever in purchasing a car!

rick.taggart.96

Aug 3, 2014

Michele was great , First time in service Dept,will be back soon for the parts she getting for us. Also Todd the tec that worked on my car was also very helpful THANKS ,Rick and Lisa Taggart

Strubhart

Jul 28, 2014

Tom Fascetti helped us purchase a pre-owned van for our family of 5 and we couldn't be happier. The process was painless with no high pressure that can be so uncomfortable with other dealers. Tom and his team (Scott Varnum & Mike Ely) did a great job from start to finish. We will definitely be back. If you are looking for a new or pre-owned vehicle, be sure to visit Dean Team Hyundai. They will take good care of you!

Mrsphc

Jul 23, 2014

They always make sure that they take care of their customers. When your service is done, they make sure you are satisfied with what was done. Craig & Sean are always pleasant and take EXCELLENT care if us.

Brandi723

Jul 19, 2014

Buying a car is not on my top ten fun things to do but Mike Wright made the experience enjoyable. I was a nervous wreck and he calmed my nerves by being funny and charismatic. I appreciate the time he took to listen to what I wanted and what I could afford.

scottwibb

Jul 19, 2014

My experience was Awesome. First of all I love my 2015 Hyundai Genesis. It has everything you could imagine. The sales process went very smoothly. They didn't have the exact one I wanted in stock, so they found it and had it brought in for me... The color and features are perfect for me. Andy Miller did a great job showing me everything the car does. He even sat with me and set up the free blue link trial and then went over every feature and how to use it. (There are a lot of them) Richard in Finance was great. I got a great rate and the finance process was so smooth I couldn't believe it. He explained my options for extended warranties but did not pressure me. They even gave me a really good price on my Tahoe that I traded in. That was a big relief... Not having to sell it myself on craigslist or somewhere else. Getting what I wanted for my trade-in was Huge! I highly recommend Dean Team Hyundai if you are in the market for a new car! Everyone in the building is Awesome!

leanne68

Jul 12, 2014

Adam and Kurt were great to work with! They are down to earth and easy to talk to! Adam was great at replying to emails and helping me go over figures on first a Sonata and then the Elantra. I ended up purchasing an Elantra and love it! Kurt was great...he went over everything in my new car and even helped me sync my phone to my car and got my Pandora going! :) Kurt was also super patient while I was looking at different cars and deciding on colors. What a great team! Also when visiting the dealership, several salesmen came up to me to talk about my car search and made me feel very welcome!

CaptainB

Jul 10, 2014

Mike Wright made the experience a pleasant one. Went to great lengths to find the right car for me. Financing was helpful in me obtaining the new car. Had a great experience. Mike made sure I was comfortable in the operation of all the gadgets in the car and was very very nice to work with.

ddiggsjr1

Jul 4, 2014

Came to the dealership to purchase a Hyundai Sonata Sport. Zack meet us at the door and he walked us around, showing us cars and different options. We left to shop around and came back a second time. Spoke with Zack and asked for the bottom line price. He said, it would be no problem and quoted us an amazing deal. He wrote it down and we went to visit another dealership. After much discussion, we went back a third time and told Zack, we wanted to buy the car for the price he quoted. All of a sudden, the excuses were coming left and right. First, the prices quoted could not be honoured. Second, the car was recently sold that we were considering. Ten minutes later, he pulls a car around which was the same exact car he showed us before to sell us. Third, he said he made a mistake. I understand mistakes. Own it, fix it and move forward. Not, continue to lie and cover up the error. It gets better. So they bring out Mike Wright. Mike spoke a good game, but was rude to my wife and I in his attempt to save Zack. He spoke about the mistake in judgment, how they grew up together and Zacks father being responsible for getting them into the car selling business. Mike continued to say how he was working for us and how they wouldn't let that car go for the quoted price. Then, he told my wife to basically stop talking and listen to him. After all of that, he told me I wasn't playing the game right. I will NOT recommend Dean Team or this dealership to anyone I know. Good character is being over shadowed by greed and dishonestly. Also, I received an email wanting to discuss financing and sales options from this location. How about we talk about the poor treatment. Lastly, the review below may be a cover up.

kathyferrara

Jul 4, 2014

I had a great experience at Dean Team Hyundai! The customer service was exceptional. They quickly answered all of my questions and easily explained everything to me. Andy, my salesperson was very helpful and the general manager, Tom Fascetti, always made sure everything was going smoothly. Scott, was great helping through the financing. I would highly recommend buying your car at Dean Team Hyundai.

djthien

Jul 1, 2014

Friendly and courteous service from the time we walked in to the showroom. Zach was pleasant and wanted to please us no matter what it took. If we had any questions, he had the answers or went and got the answers right away. I would definitely ask for his services in the future if the need arises. Love the Genisis. Just what we wanted.

SharonNordlof

Jun 20, 2014

Several weeks ago my husband and I purchased a new 2014 Hyundai Sonata from Dean Hyundai in Ballwin, MO. We love the car. But we loved even more the whole sales, financing, and servicing experience. Ben French was our sales person. He was knowledgeable not only about the Sonata's specs, but also the Elantra's and the Genesis'. He was patient and listened well to our questions, answering every one of them in customer friendly, understanding language. Effective salesman that he is, Ben struck with us just the right balance, allowing us time to process his information yet simultaneously helping us move toward making a decision to buy. It was easy to see that Ben has good instincts for customers as well as being well trained and mentored.Our experience with financing the Sonata was as excellent. Scott Varnum was personable and also "knew his stuff". He outlined the financing process as well as detailing the options available to us. He gained our confidence when he" delivered" the best options in a timely, competent, and efficient manner. We like this in the person who is dealing with our money :-) Furthermore, so far, everything Scott said about the dealership's great service department has been correct. The service manager did a fantastic job of orienting us to the car upon delivery. A follow-up visit to better understand the android phone and and car synching went just as well.All in all, our experience with the Dean Hyundai Team has been phenomenal. This is probably the 12th car my husband and I have purchased in our lifetime, so we have many other experiences to compare with this one! At Dean, everyone "on the floor" of the dealership was helpful. Each person was willing to "go that extra mile" to help or get us to a colleague who could help. They were a team, but also seemed like a caring family. Most importantly, they made us feel like we joined their family.....the Dean Auto Family. So far, we have been pleased to become part of that "family". We think that in any venue, extraordinary service should be recognized. We hope Hyundai has established a way to do this. Nord62014

pricedl

Jun 13, 2014

I could not have asked for better service from Dean Team and in particular Craig Wheeler! After experiencing horrendous service at another local Hyundai dealership, Dean Team saved the day. They quickly identified the problem with my car and fixed it in less time than they estimated. They were respectful, accountable, and the most solid all around service department I have ever dealt with. I will be taking my car to them from now on. Thank you Dean Team!

tom w

Jun 7, 2014

Eric Davis is a tremendous asset to your team. He was helpful and informative. Pulled up several cars for us to test drive. Made us feel relaxed.. "any questions or concerns, don't hesitate to call me." where his parting words as we drove away in our Santa Fe. He's a great salesman. Not pushy and has a great personality.

Teenie1969

Jun 1, 2014

I searched for used Hyundai Sonata Limited's online for a couple months and finally found one beauty that caught my eye. It was an hour and thirty five minute drive for me to Ballwin Missouri and I thought if would make a nice Friday road trip for the girls and I. We drove to Dean Team Hyundai where we were greeted with friendly staff and that is when I met Eric. He has a great personality and wonderful people skills and offers a positive attitude with patience and is willing to answer or find the answer to any question asked. The girls and I enjoyed his company and had a few laughs with him as well. He introduced me to the finance manager and he worked well with me explaining the difference in warranties etc. I left there feeling very confident about my purchase and will gladly send my friends and relatives to them. The dealership is very clean and offers a nice selection of used and new vehicles. I recommend them to anyone because the atmosphere is welcoming and the deals are great as well.

GretchenH

May 30, 2014

We really enjoyed buying our new car from Mike Wright. We visited days before and he was so knowledgeable about the cars and its highlights but he was also not pushy. We waited a few days and visited some other places and we came back to purchase our SUV through Mike. He was absolutely fantastic and we are so glad to be driving our new SUV sold to us by a heck of a salesman :)

frellis

May 27, 2014

I am a repeat customer and Darryl sold me both new cars. I smiled all the way home. He assured me that if I had any future needs to call on him and I know that is true. It was a pleasure. Thank you Darryl.

mikekristi2

May 25, 2014

We highly recommend Mike Wright. He was there to answer all our quesitons and did not make us feel "pushed" into the sale. He stayed later than needed and went to bat for what the customer needed and wanted.

murthyc

May 23, 2014

First of all I thank all the wonderful persons at Dean Team I met. I saw a lot of care , coordination and received a lot of help in getting my first new car.I had a wonderful experience during the process of buying my new VW. The Dean Team experts showed us the right path, the right car for the right price. I already recommended to a couple of my friends and I would continue that.Thanks to Scott from DT- Hyundai, Scott R - VW and Ben F for helping us through the whole process.-MurthyC

Kristi

May 22, 2014

We highly recommend Mike Wright. He was there to answer all our quesitons and did not make us feel "pushed" into the sale. He stayed later than needed and went to bat for what the customer needed and wanted.

kencoh1

May 18, 2014

These are the friendliest, customer oriented people I have ever met in the car sales business. No high pressure and more than willing to work with me. Excellent communication skills and knowledge of the vehicle I was interested in. Just a great experience on all levels.

matt963

May 17, 2014

Working with Richard, Tim, & Ben was a really great experience. They were curtious, informative, & professional. I would not only return to this particular dealership, but would request to work with these guys again!

dansv

May 15, 2014

I've had some impressive car buying experiences in the past that I share with people but this one was the best. Adam was very helpful speaking to my wife on the phone prior to the visit; she was confident that this is a dealership we should work with. We came to Dean Team after a Sleazy experience two days prior. The Dean Team was a model of customer service, knowledge and professionalism. I never sensed any uneasiness, edginess nor uncertainty among the staff we worked with nor anyone else. I wouldn't be surprised for them to entertain any reasonable request from a customer. They all seemed to be happy to be there and take pride in their interaction with customers and prospective customers. I'm sure they sleep well at night. Many thanks.

Densuerem

May 8, 2014

This was by far the easiest and painless car buying experience we have ever had. Both Adam and Jimmy were very helpful and made the buying process quick and easy! We will definitely recommend them to our friends and family!

fredweck

May 7, 2014

My sales representative, Zach Williams, was very helpful and easy to work with. I found the model I wanted in teh color I wanted at a fair price.

gregmacioro

May 3, 2014

ease of doing business, no pressure, fair price and focus on customer satisfaction is what I experienced in my transaction. The vehicle exceeds expectations and ther customer focus by the staff matches it.

stlcards1986

May 2, 2014

Highly recommend Andy Miller. He is always easy to work with and very accommodating. We continue to be impressed with dean team Hyundai and plan to continue our business there.

Charnowski

Apr 29, 2014

My wife's 2012 sonata turbo had the check engine light go on last Friday, Thought I'd have a hassle getting an appointment at the last minute.Made a 7:30 at opening (7:00am) on Monday. Told me it would take an hour to find the cause. Michele advised me only 30 minutes later of a sensor need replacement and they could also do a recall at the same time. Michele advised me every step of the way and finshed in less time than projected. I top of that I got a first class wash/clean. That's rare anymore.I had a couple of minor issues with routine services in the past so my faith in Dean Team is fully restored. I don't normally recommend services or products to friends but I own two Hyundai's and would recommend the maker and dealer if anyone ask.Thank you Michele.I normally DO NOT write reviews, but felt this one needed credit.

kelly2kids

Apr 22, 2014

All I can say is AWSOME....It was a very pleasant experience and it was my first time buying a brand new car. I was thrilled with my dealer and my car.

Leo Lewis

Apr 17, 2014

My name is: Leo Lewis, I own a 2010 Hyundai. I bought it new. I get it service every 3000 miles, at Dean Team. I live 25 miles from Deam Team. The reason I continue to get it service at Dean Team, is because of the service I get from Mr. Craig Wheeler. Mr. Wheeler is always courteous. Please pass on my comments to Mr. Wheeler. Thank you

jeanclaude

Apr 17, 2014

Let's face it, buying a new car is a pain, especially with the prices in todays world. The Dean Team and especially our salesmen, Mike Wright, helped to dull that pain. Mikes sense of humor and easy going manner were likeable. From beginning to end, with General Manager Tom, financial guy Mike, and Zachary with his happy face and tech knowledge, a good experience.Mary Vermaux

joshuakilthau

Apr 10, 2014

Mike McTague was by far the best sales person I have ever dealt with when buying a vehicle. This was my fourth vehicle ive purchased and he made the experience great. He treated me with respect, gave me all the details and was not pressuring at all when it came to the sale. If you want someone who isnt going to bs you and try to help you as much as possible come see Mike!!! I would recommend seeing Mr. Mctague to all my friends and family.

Doug, a satisifed customer

Apr 7, 2014

My salesmen Mike McTague at the Ballwin Dealership was great to work with. I found him to be honest, straight forward and worked hard finding me the car I wanted, I am happy and completely satisfied with the car Mike sold me. Vernon D. Riley

jrohlmann

Apr 2, 2014

Everyone was very attentive and worked extremely hard to get us financed. We also dealt with the service department because it was a used car and items needed to be fixed. They took care of the without question and made sure we had transportation while work was being done.

lwalbr

Mar 30, 2014

This is how buying a new car should be. Mike Wright was extremely helpful without being pushy at all, and listened to my wife's questions and made sure she was okay with the answers before moving to the next topic. She really appreciated both his attentiveness and his low-key approach. There was never any feeling of a hard-sell - the Dean Team guys really treated us with respect as potential customers, not as dumb targets for a fast sale. When it came to finding the car, my wife was very specific in the options and color she wanted, and Adam Novik really worked hard to find our car in another state, and then get it driven to the dealership, cleaned up, and ready for us.Excellent job, guys - thank you!Later addition: went back to the dealership to go over all the car controls and the nav system and bluelink features (we couldn't do that at initial delivery because of a schedule conflict on our part). Had an outstanding session with Kurt Gieselman, who did an excellent job of explaining things and making recommendations. Great job Kurt, thanks!

jb51938

Mar 29, 2014

Mike McTague make my shopping for a new car very enjoyable. He is by far one of the most professional and honest individuals that I've ever met. It was a pleasure dealing with him.

jimmyp11

Mar 28, 2014

Mike the salesman was great. Good guy - Friendly and helpful. Overall good experience. The car I bought, a 2010 Mini cooper has no issues. Well represented.Mike - Next time I'm in town you do owe me a tank of gas :)

NicoleRonchetto

Mar 28, 2014

This was my first experience buying a car from a dealership, with that came apprehension and uncertainty, but with the help of Darryl and Scott I drove away feeling confident in my choice. Darryl and Scott showed genuine concern and helped me step by step in my decision making process easy and enjoyable. If at any time in the future I am seeking a new car I will definitely return to Hyundai. Thank you for all your help!

BrentwoodVoss

Mar 27, 2014

First Thing's First, When you walk in the place, It's very clean, modern, and comfortable to be there. The staff are always on their game and willing to work with you. They aren't the "pushy" car dealers that you would expect, It's very relaxed, as far as the buying experience. All of the cars on the lot are in great condition, are clean, and are priced reasonably. Regarding my purchase, Mike and Paul were wonderful to work with. They got me in a car and financed fast! The power mirror wouldn't work right before I bought it, but not to worry, the fellas at dean team fixed her up really nice. Now I'm rollin' around in style! Thanks Dean Team Hyundai!!!

Bobzeller

Mar 26, 2014

Excellent customer service from Adam Novik, Andy Miller and Richard Martin. Adam was excellent on the purchase price. Andy was very helpful explaining the features of the car. Richard covered everything concerning financing

RedgirlHula

Mar 26, 2014

Very helpful and friendly staff in a pressure-free environment. Two excellent experiences buying cars from them and I would go back in an instant!

schoolofish

Mar 26, 2014

I just purchased my 2008 Nissan Armada and I cannot be happier. I was first greeted by Tom the General Manager, who quickly got a salesman Mike Ely to work with me. Mike was extremely knowledgeable about the Armada even though they're a Hyundai dealer. I was pleasantly surprised by that. Mike was not pushy and when I was ready to make the decision, days later, they had the Armada cleaned up real nice and ready and waiting for me to go meet Richard Martin in Finance. Who was yet another nice, great guy to work with.Thanks Dean Team, for getting me into my dream SUV.

Thbeffa

Mar 26, 2014

I thought Jimmy was great and thought he did an awesome job of delivering the car on time. I would recommend him to family, friends!

Tyler Beffa

Mar 24, 2014

I just bought a new 2014 Hyundai Sonata from Jimmy Dillon and I thought he did a excellent job of delivering the car I was getting. He was well informed of the car and the information regarding it. Also, I thjnk he did an awesome job of handling my trade-in and is a good salesman. He was very helpful with everything. He knows what he's doing and I would definitely reccomend him to my friends and family who is looking for a new or used car.

kicksav29

Mar 24, 2014

So I'm taking back my negative review. After having an issue, I was treated really well by not just the service department but the GM Tom Fascetti. Its why I've gone back three times for cars there. I have yet to be let down in the end. They always come through. I would highly recommend them because they will always look out for you.

Arvelldr

Mar 21, 2014

My husband and I visited the Dean Team as our first stop in searching for a new vehicle. After meeting and discussing our desires with Mike Ely, we were able to find and purchase the exact car we wanted. Mike is a great salesman. He wasn't pushy and provided excellent customer service. He is extremely knowledgeable and friendly. He went above and beyond our expectations by providing special attention to our every need. Our overall experience was excellent and we love our new car. Thank you Mike!

jmarchand

Mar 21, 2014

Eric was very informative and helpful in making our purchase of our Tuscon very pleasant, I would highly recommend doing business with the Dean Team. Thanks Rick and Joyce

pjjdb

Mar 21, 2014

Terrible experience. Everything was bad, from the communication, to the negotiation, to the price. I was lied to several times, and was made promises that were not kept. I have never had such as terrible experience with a dealership. I dealt with 4 or 5 different salespeople at different points and they were all very similar.Do not trust them, they will do anything they can, unethical or not, to get every penny they can. I would recommend if at all possible to go to one of the many other Hyundai dealers in town. Please trust me. Please, please, please try another dealer first if you can.

jfwillia

Mar 19, 2014

Buying a car can be a painful experience, but Mike Matague, and the Dean Team made it the opposite. I had had a bad experience at a dealer across the street and Mike made every effort to make this car buying process a smooth one. He really listened to what I wanted and I felt like he was standing in my corner. My car had a few minor cosmetic issues, but they are fixing them at no expense to me! I would recommend them to anyone who is currently on the hunt for some new wheels.

Randall

Mar 14, 2014

This was my first visit to the service dept as my 2013 Elantra has only 2500 miles. But the AC was not blowing cold and was apparently out of Freon which is odd. Nonetheless Sean Behymer was very efficient and cordial throughout the process, and I was out of there in 2 hours even though I was offered a loaner car, I did not require. Well done!

Julie Holguin

Mar 14, 2014

Had a great experience buying my first Hyundai. Andy made buying a vehicle very easy. Answered all my questions. Everyone was very friendly!!!! Would buy from Dean Team again!

momma9597

Mar 14, 2014

I had a great experience. The salesman was very friendly and welcoming. I would return and reccomend to friends and family. Thanks Darryl you were very helpful.

amycates

Mar 13, 2014

while saving my money I have been looking fora good deal with in my budget. of all the dealerships I have been too I stopped at drinkin Hyundai and let Daryl. I have a few more things I need to do before eligible for purchase but I found Darryl Varnum sales rep is very helpful. when I become ready this will be the dealership I return to make my purchase.in the future I will be recommending them to others.

jeaster21

Mar 13, 2014

While shopping for another vehicle the salesman Darryl Varnum was extremely helpful. He was very informative and knowledgeable about all the vehicles I was interested in. I would recommend this dealership to friends and family and refer them to Darryl for assistance. I will be returning when it is time to purchase another vehicle.

Judiitran

Mar 13, 2014

I worked with Eric Davis and he was so great, professional, and friendly! He's an associate that will go out of the way for a customer. I live out in St. Charles County and was busy on the day I called. He offered to drive the car I was interested in all the way out there (30-45 minutes) just so I could test drive it and have a look at it! Great service and I would definitely recommend! All the other staff members were very friendly and social as well!

msdiamant

Mar 13, 2014

Each time take my car in for service I have dealt with Craig Wheeler. He always greets me by name and is friendly and welcoming. When my car requires a lengthy service, Craig arranges a rental car for me. Service has always been prompt and completed in the amount of time promised.

Onid83

Mar 13, 2014

I was in a bad mood when I first got to the car lot because my kids were out of control and wouldnt behave. I was at my breaking point when stopping at the Hyundai dealship to look for a new vehicle. I did not want to be bothered at this point and just wanted to take a quick look before heading home. This became the.most productive stop of the day as I found my car thanks to Darryl Varnum who is not only the friendliest sales men I met but also great with children and quickly got them entertained while I was able to.concentrate on the vehicles. Thanks Darryl Varnum.

038098900

Mar 12, 2014

The most impressive dealership I have ever worked with. Extremely knowledgeable and friendly. I've purchased several vehicles, both new and used and I've been more than satisfied with the quality, comfort, style, economy and price. I always receive first class treatment and have yet to be disappointed....

mbrueckmann

Mar 12, 2014

From the first visit to their website, the first phone call with Adam to the signing of the paperwork, this was truly the best car buying experience I have ever had. Getting the exact cars both my wife and I wanted. Mike Wright was a great salesman, on the level all the time. He helped my wife with the technology of the new Elantra. We test drove the Elantra at another dealership, but felt too high pressured by a salesman who didn't listen to my wife's wants or needs. Mike treated her and me both with respect. With a truly wonderful purchase and a square deal, we will be back to Mike and the Dean Team, we are life long clients now.

gleidner

Mar 11, 2014

Good overall experience. This is my second car lease at Dean Team. I recommend this dealership. I got everything done timely. Thank you very much.

juliap9710

Mar 10, 2014

My overall visit at Dean Team Hyundai was very postive. I came in looking to purchase a car but had many questions. Those questions were answered throughly by Darryl Varnum who was the sales representative that worked with me as well as Scott Varnum who was the finance manager that worked with me. I was helped as soon as I walked in the door but never felt pressured during my visit. I ended up making a purchase and was very pleased with the price I paid. I would highly suggest Dean Team Hyundai to anyone that asks me about purchasing a vehicle, specifically because of Darryl and Scott and the high quality, professional service I recieved from them. These are the reasons why I gave Dean Team Hyundai high rating.

juliegoodellhahn

Mar 9, 2014

Over the year I've dealt with several auto dealers, this was by far the best one. Kurt made me feel comfortable and I knew I could trust him. He was an awesome sales person, He wasnt pushy and didnt try to sell me something I couldnt afford. He helped me pick the car that was right for me and then worked dilligently to get me a good deal. I recommend him to everyone!!!!!

Prpursl

Mar 9, 2014

They insisted i buy a car I didn't want and pressured me into it. Told me it would start with the blue link and it wouldn't and when I called about they said we'll call blue link! We'll guess what they never answered ! I would never buy anything from them again!

Mumur

Mar 8, 2014

The sales consultant (Ben) did a very nice job showing off the different vehicles and options, and when I came around the first time to just drive, he weren't pushy at all trying to get a sale. Ben offered up a vehicle to take home for a day so everyone could check it out, which was very nice.Once I had decided on a Hyundai, Ben did a great job trying to find me exactly what I was looking for, and was able to find both the trim level and color I was looking for. The dealership offered a very fair price that really didn't require much negotiation at all, and did it in a pretty timely fashion.The dealership building isn't much to look at, and is not as plush as many of the other dealerships on Manchester. However, the people there were very good and it's easy enough to overlook their facility.

waffle1

Mar 8, 2014

Mike Ely was great from start to finish. He made the buying experience a pleasure. I would reccommend Dean team and Mike to anyone. I just love my new car!

erembree

Mar 7, 2014

Had a great experience> I had done my research on the Internet and walked in ready. Mike McTague was AWESOME to work with. There was no getting handled....I felt like I was dealing with someone who genuinely was working for my business and cared about my experience. He listened, and made it happen. My very best car buying experience to date!

garmster

Mar 6, 2014

My experience with Dean Team was a great one. As with most people we go into a dealership with our guard up expecting to be looked upon as prey for some vultures. That was not the case with the Dean Team. When I came in I was greeted and welcomed with a very personable support staff. My salesman Kurt Convey was a gracious and personable man who I knew from 'hello' he was there to help me and not himself. That speaks volumes about this dealership and the quality of their staff. Kurt answered any questions I had and spoke to me as he would a close friend and it made me feel at ease. I can't recommend Dean Team enough for their outstanding service from the fist email of inquiry with Adam Novik to the last signature of paperwork with Scott Varnum.

reddding

Mar 6, 2014

Mr. Davis made my buying experience hassle free and effortless thanks again. I will most definitely refer my friends, family and colleges to the Dean Team for an effortless and excellent buying experience.

ScottCornell

Mar 6, 2014

I had an extremely pleasant experience at Dean Team Hyundai. I worked with Darryl Varnum and Adam Novic and they went out of their way to accommodate my needs and found the vehicle I wanted. They even let me take the Santa Fe Sport home overnight so my wife could test drive. You can't beat that!! At every step of the process Darryl and Adam answered my questions and made the purchase easy and most importantly, comfortable. Thanks Darryl and Adam!!!

StacieK

Mar 5, 2014

Mick(Mike McTague) was the absolute greatest salesmen I've ever had the pleasure to meet and work with. So kind, polite and really went above and beyond to get me the best deal he could. He took his time and made sure I loved the car 100% before he let me sign the papers. He also made sure I got every single deal and discount I could! I also worked on financing with Scott Varnum. He was just as wonderful. He worked with me and found a way I could sign on my own without a co signer and worked to hep me get my payments to a price I was comfortable with. Thank you again Mick and Scott! I love my new Accent and can't wait to tell everyone where I got it and where they can get an amazing deal and amazing service on a Hyundai!

sueswan21

Mar 5, 2014

Hands down the BEST experience I have had. Andy and his team went above and beyond to get me the car I wanted. Thank you Andy and your Team! You are honest and true professional's.SSimon

MarkSmith209

Mar 4, 2014

I purchased a Brand New 2014 Hyundai Sonata from Dean Team Hyundai. One of the best car buying experiences I have had. It was Hassle Free and the processed my paperwork in less than one hour! Great Job Dean Team. I will recommend family and friends!!!

EllenAppleby7453

Mar 2, 2014

I'm on my second Hyundai with The Dean Team and have nothing but great things to say from sales to service they are number one. I've worked with Tom Fascetti the Manager for the second time in 3 years with my car purchase and he is pleasure to work with. Thank you for all you do!

Peter B Dragoon

Feb 27, 2014

This is my 10th car from DD so they must be doing something RIGHT!!!

Used car buyer

Feb 24, 2014

Contacted the dealer to get information about a vehicle. They never responded to my request.

kare918

Feb 24, 2014

We couldn't have asked for better assistance than what we received from Ben French and Tom Fascetti. We were appreciative that we were able to close our deal even with some obstacles. Ben was wonderful and came in on his day off to conclude our sale and get us on our way. Working with the Dean Team was a great experience.

CONNIE64

Feb 23, 2014

WE HAD THE BEST SERVICE WE EVER HAD I HAVE BOUGHT SEVERAL NEW VEHICLES IN LAST 20YRS AND I HAVE NEVER HAD SERVICE LIKE THIS BEFORE WITH THE DEAN TEAM WE FELT LIKE ITS ALL ABOUT US NOT THE SALE WAY TO GO WE WILL BE BACK

jamiespeck

Feb 14, 2014

This was the best experience I've ever had buying a car. I gave Paul my list of "must haves," and he found me a car not only meeting my needs but with a whole lot of extras that I didn't think were in my budget. They are friendly, listen to your needs and don't lay on the high pressure sales tactics I've experienced at other dealerships. I purchased tinted windows, and while they were working on my car they gave me a free loaner. When I picked up my vehicle it was cleaned and the tank was full of gas. After dealing with a Volvo dealer in the past that lacked any and all customer service, I never realized working with a dealer could be so easy and hassle free. I will be bringing my car here for all maintenance and we will be purchasing another car from these guys when the time comes for my husband to get a new car.

christinelane

Feb 13, 2014

I am very disappointed in my service visit that started on 2/12/14. I have now purchased 2 different Hyundai vehicles from this dealership, and with my most recent experience in the service department this week I don't think I will again. I went online and scheduled an appointment for my oil change and tire rotation for 1 pm on Wednesday 2/12/14. I had scheduled this appointment at least 4-5 days in advance. However with no advance notification, when I arrived to the service department I was told that there was a recall on my 2013 Santa Fe and that it would take another 4 hours of labor on top of my oil change and tire rotation to fix the recall.I had planned on waiting at the dealership, and I would have made alternate plans had I known that my visit would take this long. However, I was assured that the dealership would pay for me to have a rental car at their expense and that I would be called on Thursday morning when my car was finished. (At this point I had to actually prod the service department person as to what on my Santa Fe was actually even recalled...very unprofessional to tell someone there is a defect on their car and not tell them what was wrong). I then was picked up by the Enterprise rental person and driven down to their location. I was unceremoniously told that this car was what they had left; and was then was an unwilling participant in a money making upsell part of Enterprise encouraging/advising me to personally pay to upgrade to their rental insurance, I declined. I was not comfortable with the car I was given, and being 7 months pregnant I did not feel safe in this tin can of a Hyundai accent, but at this point what choice did I have??? I drove straight home and never drove the car again except back to the dealership.... eventually. Shame on both Dean Team Hyundai and Enterprise for putting me into this position. Now comes Thursday morning.....time goes by and no one has called me all morning, so around 11:30 am I have to call the service department, wait on hold for 10 minutes and was then told my car was still being worked on and would need another 2 hours. REALLY?!??!?Finally at 1:20 pm the service department called and told me that my car was done and I could come pick it up. When I arrived at the service department I was surprised to see my car on the lot still dirty and had clearly not been through the carwash. I went into to get my car and asked about a carwash (at this point my car had been at the dealership for over 24 hours) and was told that they were all backed up and couldn't get to it. REALLY??!?!?! It is amazing the difference in the sales department and the service department at this dealership. There is NO WAY that a salesperson would not get your car cleaned before you agreed to buy it, but the service department is apparently far too busy to actually take care of your Hyundai vehicle and wash off the frame damaging/rusting chemicals of winter.I am so very disappointed in my experience...I do know what to do at this point...do I continue to subject myself to subpar service? I guess I try and find another dealership that values both my time, loyalty, and actually cares for my car.I am going to post my experience here and also email it to the general manager of the dealership. I hope that no one else has my horrible experience and things change going forward.

ttheil

Feb 10, 2014

This was by far my best experience with a car dealer. The price was negotiated over email prior to me seeing the vehicle so no pressure at the dealership over price. Adam, Ben, and Scott couldn't have been any nicer. The whole process went smoothly and I felt no pressure to purchase any extras even though I did decide to purchase a few of them. I had a hard stop time due to a meeting that evening and Ben even offered to drop my vehicle off at my home so it was there waiting for me when I got home. I highly recommend anyone going to this dealership for the purchase of a new vehicle. The experience was very pleasurable considering the amount of money you end up dropping buying a brand new vehicle. I would go back to them in a heartbeat!-Todd

nb1500

Jan 31, 2014

Overall I had a pretty good experience the first time I bought a car at Dean Team Hyundai. My recent experience was less than stellar. While completing the purchase of my SUV I was repeatedly pressured to purchase an extended warranty and car care service contract. Though I continually told Richard I was NOT interested I finally gave in just to get out of there and told him that it was more than likely I would be cancelling the contract.Within the 60 day period for cancellation I went to the dealership with a letter of cancellation and the car care service coupons and signed the appropriate cancellation forms. Though Richard wasn't there I did talk to Scott who said he would provide the paperwork to Richard who would then process the cancellation. That was Jan. 17th and after two full weeks the cancellation has yet to be processed. Richard has not responded to either of my emails inquiring about the cancellation. I contacted SPP today to confirm cancellation and they stated they have not received anything from the dealership. This should have been more than enough time to process the cancellation and minimally Richard should have responded to my inquiry emails (I have confirmation receipts that they were received and read). I work with companies all over the world and this is NOT acceptable customer service for my company or others I work with, why is it acceptable for Dean Team?

nserkb

Jan 25, 2014

The sales team was a little pushy, but overall very helpful. I got the car I wanted at a good price. The financial guy was very helpful in getting me the monthly payments that I could handle and in a reasonable time. The total time took a little long, but I'm told that can be expected anywhere.

jaw4949

Jan 16, 2014

I was in Colorado Springs, CO visiting my 90 year old father and decided it was time for a new car. The car I was driving was a 2000 Camry with 230,000 miles on it. It is still a great car and probably has at least another 1000 miles on it but little inexpensive inconvenient things were starting to occur. My last purchase of a NEW car was in 1973 when I got a Buick LaSabre. Since then I'd always purchased pre-oned and usually from an individual.I contacted Auto bytel and soon had five dealers contacting me. All were good low pressure but Ben French at Dean Team was by far the best. Ben made sure I got the best price and the exact car I wanted. I did the whole process via e-mail and phone calls and never met Ben or Adam until I picked up the car. I did not have a trade in and was paying cash. Ben even told me I could put up to $3000 on a credit card to get points and it would still be a cash sale.THE IRONIC THING IS, I HAD A BAD EXPERIENCE AT DEAN TEAM SEVERAL YEARS AGO WHEN I MY WIFE AND I WERE LOOKING FOR A NEW /USED CAR FOR HER AND I SWORE MY SHADOW WOULD NEVERDARKEN THEIR DOORWAY AGAIN. WELL MY SHADOW DID DARKEN THEIR DOORWAY AGAIN AND I'M REALLY GLAD IT DID. John Williamson

jlglaze

Jan 16, 2014

Adam was a very polite and very caring salesman...I explained that the car I was in my now deceased son drove and it was very hard for me to be in that vehicle. Without any question Adam guided me to the car that I told him I wanted to get...He is a very caring well mannered and very knowledgeable Hyundai Salesman....I have become part of a Hyundai family since I married into this family 10 yrs ago.. my husbands family have always had Hyundai...and have dealt with only the dean team...so I bought my first one years ago and will not go anywhere else but dean team...the dean team has one precious guy and salesman in Adam Novik he is truly a angel walking this earth and the dean team has always been here for me when I needed a car...I strongly and highly recommend Adam to all that I know....I know he left the dean team for a while but I am very grateful he is back..so Never let him leave again....keep that angel you have right there he is truly a dean team member...and The Dean Team ROCKS.... <3

EdCamp

Jan 13, 2014

I purchased two cars from dean team, the first a sonata and the experience was fine except they did not install the license plate bracket and trying to get that installed required a special ticket from sales to the service dept. then I purchased a second car a elantra w/ remote start, I had to come back to have the remote start installed, so upon my return and waiting an hour they said the part was not in, they gave me a rental and told me to leave my car and it would be done in a few days, they then called and told me the factory remote start for a 2013 elantra did not have harness designed yet? So when one became available then they would install it? this is very was very frustrating and I complained that I purchased the car w/ this feature and now I have to wait till who knows when, well upon numerous attempts to contact sales, no one got back to me, they seemed to avoid me, finally I got a hold of my sales person and he finally got them to agree to install an aftermarket remote start, well I planned on bringing my daughter car the elantra up to have it installed and get another loaner, so I gave my daughter my pilot because she had an a.c.t. test that day, I got to the dealer waited another hour then asked if I could get an suv to replace mine that she was driving because I was taking my family of 6 out that day I didn't have my suv because I gave it to her so I could get this installed, there response was this, we don't want to loan out a suv because the weather is bad and we sell more suv's in bad weather, I told them it could be minivan, used, I didn't care just needed six passengers, NOPE could not do that for the customer who bought 2 cars in 30 days, had to return to the dealer twice to get what was already paid for? DO NOT EXPECT SERVICE AFTER THE SALE!, So after an hour I just left w/ my car, no remote start and went to exchange cars w/ my daughter, the sales person called me because I left and said I will have my G.M. call you, NOPE not even a call, The reason I am putting this out there is to let people know, don't take delivery based on promises or figure they are going to follow through w/ what they say, youre a # and once the transaction takes place, then you are an annoyance!

Maxamoose1

Jan 12, 2014

I called Paul Thoman, in regards to a Jeep he had on the website. Paul was professional throughout the whole buying process! Scott Varnum, in the finance department wowed us too!!!

kathyrobinson

Jan 7, 2014

Ben was very professional, yet had a sense of humor. I purchased a used Toyota Prius and he worked with me to get the price to where I needed it. All the paperwork and the car was ready when I arrived to complete the sale. I would definitely recommend him as a salesperson....genuine and honest. An asset to the Dean Team!!Kathy Robinson

notafanhph

Dec 27, 2013

Its because of their service dept that I will never buy another Hyundai. I have given them 3 opportunities to fix easy issues and they just couldnt find the time for me. The latest issue was a burnt out headlight that would have taken 10 minutes to fix. I was told to wait a week to get an appt. Not acceptable. I have decided to service my car elsewhere from now on. Its not worth the frusteration. One more thing..... they are closed on weekends. Does everybody have time to take from work to get their car serviced?

drslaven

Dec 22, 2013

I had an excellent car buying experience with Mike Wright at Dean Team Hyundai. After many hours of researching cars online and numerous test drives, I was really settled in on buying a Hydunai Sonata. However, with the patience of Mike Wright, I test drove yet another car, the Hyundai Genesis 5.0 and almost immediately decided this was the car for me. The customer service was great as Mike was able to answer all my questions and gave me additional information about comparing different cars to help me make a decision. Adding in a great deal on an awesome car, I am very happy with my overall experience and would highly recommend buying a car from Mike Wright at Dean Team Hyundai!!!

llensep

Dec 19, 2013

Mike Wright was a delight to work with regarding my lease experience at the Dean Team. He completed every detail and was most cooperative in minimizing the time it took to complete the deal.............I have traded many cars, but Mike made this trader a most enjoyable transaction.

tigger8

Dec 12, 2013

Every aspect was plus 10 including friendliness, customer service, and price. My salesperson, Andy Miller, and the general manger, TomFascetti were especially helpful. I would strongly recommend Dean Team Hyundai to any prospective customer.

dejay820

Dec 11, 2013

Dean Team dealership and it's employees were the best experience that I have ever had with purchasing a vehicle. I was given a good deal. They worked with me to get where I wanted to be and gave very good customer service. I live in Chicago, Illinois and drove to Ballwin, Missouri for this vehicle and will do it again when it's time for another. I was very pleased with my purchase.

muich5

Nov 30, 2013

We shopped another Hyundai dealer prior to visiting Dean Team. We were treated disrespectfully. The sales person was very assuming and seemed confident he had the sale "in the bag." Needless to say were did not return.When we found Dean Team, we were originally looking for a used car, but quickly found we could purchase new for the same amount. Paul was amazingly patient with us. We test drove 3 cars and redrove 2 of the 3. He encouraged us to take our time because it is a big decision when making this purchase. We added a sunroof, window tinting and paint protection to our new car. During this process, he gave us a beautiful Genesis coupe to drive. He called each day while our car was getting ready, just to give us the status and estimated time of delivery. Paul is a gem! As a matter of fact, everyone at Dean Team was kind and considerate. I appreciate that, because I am a woman and I with many of my friends feel that can buying can be very intimidating to women. Dean team did nothing of the sort. I will highly recommend Paul to anyone looking to purchase a car.

Oggyb1

Nov 30, 2013

After being mislead on my search for a new car three times at Suntrup with false pricing, i searched at Auffenberg which advertised good prices, the problem was they included every rebate possible to get you on the lot and tell you that you don't qualify for those rebates. Both dealerships enforced the stereotypical used car dealer aura. After talking several times to Jack at Dean team, in which he straight forward told me that he couldn't sell me a car for the price that either of those dealerships had advertised. I went to visit him after giving up on the other two and made a deal in one visit on a great car at a fantastic price with no B.S. lies like I received from the others. Definitely will recommend them to anybody looking to purchase a Hyundai in the future.

Whitj

Nov 20, 2013

From my first internet inquiry to my last visit, Adam and Ryan were amazing! Both were very knowledgeable, professional and personable. I felt like they had my best interest at heart and they listened to what I wanted! Ryan was absolutely amazing to work with! Sometimes during a test drive dealers can make that initial drive a little awkward, not Ryan! I was comfortable with him from the initial greeting! Neither Adam or Ryan were pushy, which was a huge plus in my book! I walked in with 2 different cars in mind ending up test driving a sonata and walked out in love with the car! Shopped around a bit and I just couldn't get the same initial feeling I had at the Dean Team! Would definitely recommend them to anyone looking to purchase a Hyundai.Great work guys, thank you so much for everything!! Couldn't be happier :)

giosparks

Nov 17, 2013

Very impressed with the level of professionalism, knowledge and zero-pressure tactics. I worked specifically with Ben, Adam and Ryan -- all highly qualified, helpful sales professionals. They answered all my questions, gave me all their attention and never tried to "up-sell" me to another model. They allowed me to have the car for an extended drive as I wanted to verify the mileage -- 40mpg from Ballwin to Augusta and back! When I asked via email about the exact cost of an Elantra w/ premium package, they provided an exact cost (nothing ambiguous here). When I purchased the car, I paid that exact cost + the cost for the floor mats and an administrative fee. I never felt like I was tricked, deceived or taken advantage of. They provided a comprehensive explanation of the 5 yr warranty and how to stay in compliance to maintain the warranty. They went over all the features of the car, including pairing the phone. Lastly, they explained that this dealership offers some nice perks like: free state inspections, free car washes and oil changes at cost. I truly hope their service dept is as good as their sales dept.

coolski1n1

Nov 7, 2013

Experience and customer service was great. A very smooth transanction. Thank you for making this happen. After a long hard day a work, there is nothing i love more than getting into my car and enjoy the ride home while i decompress.

ldsandler

Nov 6, 2013

What a wonderful experience. For the first time in my 40 years of life. This was the easiest experience my husband & I have had with a car dealership. The Dean Team made us proud to buy a car again. Thank you

DebraFullerton

Nov 2, 2013

First of all, when we were in the lot, not one salesperson came out. We had to go into the dealership to find one. Andy was very friendly and personable (I expect that anyway, so it's not really a special trait). The test drive went well and we decided to make a deal on the 2008 Trailblazer. Inside the dealership, we had to wait and wait and wait. One thing I will say, my bad, they gave us a very lowball trade on our 2007 Chevy Silverado that had only 11,000 miles on it! Gave us $6500, selling it for $14,477!! Highway robbery! The rear tires on the Trailblazer were almost down to the tread (I always do the penny test) and they gave us a whopping $140 per tire credit. Just spent $450 to put two new Michelin (that is what is on the front) on the back. Really? You're a car dealership and have no idea how much two new comparable tires are going to cost???Each and every time I have purchased a vehicle, it has been washed and is delivered with a full tank of gas. This place, no dice! I would never recommend this dealership. These folks are dumb as foxes, beware. Wish it would have been a better 4 to 5 hours of our time.

slappy58

Oct 18, 2013

Was not told about lack of spare tire in vehicle trunk. Had to find that out a week later when I checked on it. Never owned a car without a spare and it's not comforting. I was offered a spare next time I came in after voicing my opinion a few times. Was willing to bring the vehicle back within a week with only 100 miles on it and scratch the deal, due to other quality issues only noticed upon ownership but was not given the opportunity. Would not own or recommend a Hyundai again, nor recommend this dealership.

dbeetner

Oct 8, 2013

The initial sales visit went very well. I was not overly pressured to purchase a car, was given a good price, and good information. The pitch to sell added warranty and the like was a bit strong, but probably not worse than elsewhere. The after-sales support has been poor, however. I have only had some minor issues (e.g. sending the second key fob, clarifying loan information, etc), but find it nearly impossible to get someone to help me. I will call multiple times without getting a hold of anyone. Nobody returns my calls. The folks I find don't want to help. I have eventually solved most issues by going to a different dealer, but it should never have come to that. I've still got one issue that I'm waiting on Dean Team for help. I've got my fingers crossed that I'll reach someone some day.

JustinCarr

Oct 7, 2013

As an internet buyer it can be difficult to determine which dealerships truly care about their clients and which dealership have strictly the interest of a car sale in mind. I purchased a used 2005 BMW 330 xi online based on photos and the sales representatives description. They worked with me a bit on my budget and they also assisted in making sure I could get the vehicle relatively quickly by shipping it from Ballwin MO to Centennial CO. The most important part of the entire process was that they stood behind the sale after the transaction. They followed up to make sure the vehicle was what I expected and worked with me to make sure all of my expectations were met. Management as well as the sales representative took the steps to insure a completely positive experience. Would I recommend the dealership. Yes I would. Would I recommend Charlie Clarke. AbsolutelyProfessionalism and Customer service run high here. Thanks Dean Team. You earned this great rating.ThanksJustin

JeffSpirer

Sep 26, 2013

I searched on the internet many dealerships and put request for pricing. Adam got back to me very quickly and I went in to look around. I really liked Adam and decided that I was going to buy the car from Dean Team. After a few weeks of deciding on the car I went to go sign the paper work. Through the process I was told that since the market is so competitive the pricing is Invoice - Minus customer hold back. He should me multiple invoices and it was the same for them all. We looked at Sonata's, and Elantra's. Every time, being shown the invoice and customer hold back to agree on a price. We agreed on a price that I was very happy with for the basic car. When my wife and I went in to sign the paperwork we looked at the limited on more time and I was convinced to get the limited which had leather, navigation and a back up camera. I asked Adam to tell me the difference in payments between the two since we were just about to sign the papers on the original car. Here is where I got taken advantage of. I would of thought since the entire process we talked invoice minus hold back when adam gave me the two prices the base price would of been determined the same way. I trusted him I was getting the same deal. We signed the paperwork. It was after they closed and I had already been 3 hours. My car wasn't ready so they gave me a loaner car. I went home and thought something wasn't right. I emailed with Adam asking if I got the same deal I was getting on the old car. I HAVE a strand of emails saying yes I got the same deal and actually $500 more. I went in to pick up my car and asked If I could see the invoice for my car I bought and saw that I was charged the close to the MSRP and no where near the invoice minus hold back. It was about $1500 difference. I was completely lied to and mislead to close the deal. For one month after I sent dozens of emails to Adam and the General Manager (Tom) to get answers and got no where. It took days sometimes to get back to me and when he did he kept saying he would look at the deal. I finally went in to talk to Tom in person and after I met with Adam and Tim, I was finally able to see Tom. I walked out with no resolution. The next day he offers to give me $500 back. At this point I believed he had reviewed the deal but when I agree to receive $600 back (as of now) I told him the entire story and sent him many emails stating what his sales person told me. He said he would pull the deal and get back to me. That meant Adam lied and never discussed the deal with Tom or he wouldn't of needed to pull the deal. After not hearing back for 4 days and two emails as reminders I was told they felt everything was handled properly. I was lied to, misled and want to let others know not to trust them.

misstaurus04

Sep 26, 2013

Overall it was a great experience. Everybody was really friendly. Ben was great very knowledgeable was more concerned with me being happy with the car I was getting ready to purchase. He above normal customer service.

jeffdoug

Sep 2, 2013

Great service. Very friendly staff. Was helpful without applying a great amount of pressure. Will buy another car from Charlie in the very near future.

ebenson84

Aug 31, 2013

Mark was very helpful. I am a subprime loan customer and he went out of his way to find me the car i wanted at the price i could afford. They even let me keep the car to see if I really wanted it. I would definitely recommend this dealer to anyone is the Greater St. Louis area who is in the market for a car and has less than perfect credit. Thanks Dean Team and Thanks Mark for you hard work and dedication to getting me in a car!

brsavo

Aug 25, 2013

I brought my 17-year old son to purchase a safe, replacement vehicle after he his car was totaled when another driver hit him almost head on. The salesperson, Charlie Clarke, was friendly, understanding, patient, nowledeable, and not pushy. We ended up purchasing a Hyundai Sonata and are very pleased with the car, price, and overall friendly atmosphere at The Dean Team Hyundai.

laban

Aug 24, 2013

Charlie Clarke did a great job with our new car sale. He took an interest in our specific needs and found us a car that was perfect. He represents Dean and Hyundai very well. Thanks, Charlie.

Festusgirl

Aug 19, 2013

Darryl didn't just try to stick me with something he wanted to get rid of; I left there content. Also very considerate! I was having a little trouble with my knees that day and he tried to spare me some walking and even helped me up a hill while we were walking, very personable. He showed enthusiasm about the car and stressed that he would be glad to help me with anything and made me feel comfortable to call and ask any questions I have; he called me less than 2 days after selling me the car to let me know he would be glad to help me with anything. Also, he kind of calmed any fears: I've never leased a car before and I had a lot of questions because I didn't want to end up in a financial bind.

DennisGusky

Aug 16, 2013

Got a good, fairly low-haggle price. Trade-in offered seemed low for condition and what appeared in KBB, so I sold it privately. After that, all follow up through delivery was good. Knowledgable, helpful, friendly team.

Jamierjones10

Aug 12, 2013

Adam was great to work with. Was very up front and honest. He bent over backwards to get me in a car. Super friendly. Best car buying experience. I will recommend him and this dealership to everyone I know.

jematthew

Aug 10, 2013

I shopped all over St. Louis looking for a new compact car to replace the family minivan. I test drove Ford Focus, Toyota Corolla, Chevy Cruze and Honda Civic. I felt the Elantra was the most fun to drive and offered a lot of trunk room to haul things. I felt very welcomed at Dean Team and there was no pressure to buy what was on their lot. Ryan test drove the Sonata Hybrid with me which I loved, but decided to get the Elantra instead because of the price point. When they didn't have the color and features that I wanted on their lot, Adam researched where to find what I wanted. Unfortunately it took longer than expected to receive the car, but they gave me a demo car to drive during the waiting period. My only complaint was not having a second finance person available, so I had to wait a significant amount of time to do the final paperwork. I would recommend having a second finance person available on the last day of the month when sales are crazy. Adam has been very good with following up with me with concerns following the purchase of the car.

DonnaMW

Aug 3, 2013

Everyone went above & beyond duty to make a screaming nightmare of an auto crisis into a dream. Deciding to purchase a new auto is very very stressful. Especially as a single woman. Dean Team made it easy to go through the process of purchasing a new auto. Craig Wheeler suggested I drive the Santa Fe Sport during my last service for my Tiburon (V6). I loved it! It IS fast and powerful enough! Ben French was very patient with all my questions & went the extra mile to teach me about my new Santa Fe Sport. He really "had my back" as I shopped and considered various vehicles. Mostly importantly, Ben is honest. Honesty is a rare quality in auto sales. I'm equally pleased with Scott Varnum. He is very patient and kind. Kindness is not something you come across often nowadays. Thanks to EVERYONE at Dean Team who offered words of encouragement and assurance as I went through the very stressful process of purchasing a new auto.

ramz2014

Jul 31, 2013

I contacted several Hyundai dealerships looking for a very specific configuration of the 2013 Hyundai Santa Fe Sport. Other dealers seemed more concerned with trying to sell me the car "they" wanted to sell rather than trying to find the car "I" wanted to buy. Adam Novik, however, listened to what I wanted and contacted dealerships all over the midwest in an attempt to have the specific vehicle I wanted shipped to his dealership. It took a little longer than expected to have my vehicle shipped to Dean Team, but Dean Team graciously allowed me to use a demo vehicle while they were trying to procure my vehicle from an out-of-state dealership. I am very pleased with my new Sante Fe Sport and with Adam's efforts in procuring the vehicle for me. When I went to the dealership to take delivery of my new Santa Fe Sport I met with Darryl Varnum. Darryl showed me many of the features of my new vehicle and helped me set up my blue tooth and blue link accounts. Although I already had financing when I arrived at the dealership, finance manager Scott Varnum was able to find me a loan from a local bank with a better interest rate than the loan. Finally, I met with general manager Tom Fascetti before leaving with my new Santa Fe Sport. Tom discussed the various services offered by Deam Team's service department as well as some of the features of my new Santa Fe Sport. My experience with Dean Team was excellent. The staff is friendly and they found the specific vehicle I wanted at a great price. Great job guys.

eypark

Jul 27, 2013

I worked with Adam to buy a vehicle remotely from Boston since I wanted to have the purchase completed by the time I relocated to St. Louis. I received quotes and had conversations with every dealership but Adam and DeanTeam Hyundai offered the quickest, most transparent, and highest quality service by far. Throughout the entire process he was honest and transparent about the costs, fees, and finance process. Ultimately I chose to purchase my Elantra GT from Adam even though another dealership gave me a slightly lower quote. In my mind the customer service from both Adam and DeanTeam Hyundai was well worth the difference. I gave 5 stars for everything minus the price because it was slightly higher than its competitors to the tune of $500. But as I mentioned earlier, it was more than worth it.

TamaraWalker

Jul 17, 2013

I would like to take the time to commend your Service Writer Sean Behymer for going above and beyond to provide excellent service! My 2013 Hyundai Elantra was brought into your dealership for what I thought was a flat tire. After thorough examination of my vehicle it was found that I had a bent tie rod that went un-diagnosed since October of 2012 from Suntrup Hyundai in Wentzville. I have been driving my vehicle with the need of this repair for 9 months which was unsafe!Due the diligence of Sean Behymer to make sure my vehicle was safe this repair was found. I feel Sean Behymer was more than accommodating in providing me with the best service experience possible. This is my second Hyundai and after the experience I have had with your dealership I will be sure to recommend your dealership and service department to everyone.Thank you for making a bad situation a great experience!Sincerely,Tami Walker

greghenson99

Jul 12, 2013

Mark is an excellent, no-pressure salesman, who listened to what I wanted and came through with an excellent, fair deal on the used car I wanted. Scott took care of all the paperwork and made it a painless and efficient process. Both Mark and Scott treated my wife and I with respect and provided excellent service. We genuinely enjoyed meeting them and working with them. I was impressed enough that I requested extra business cards so I could recommend them to family and friends.

rludwigs

Jul 1, 2013

Adam was great to work with, super friendly and very knowledgable! Even though we ran into a glitch at one point, Adam bent over backwards trying to make everything right. I would definitely buy a car from him again!

Smr748

Jun 17, 2013

I love my new 2013 Santa Fe! The Dean Team was great! Andy Miller was very helpful and knowledgable. He was very accessible, felt like I could call him anytime with questions. I never felt the "pushy, cheesy salesman" as with some other dealers. We will definitely return with our future car needs. Thanks for the great service!

Mjstraatmann

Jun 1, 2013

Devin did a fantastic job! He was friendly, hospitable, and was interested in meeting our needs. He had thorough knowledge of the vehicle we wanted and found the one we wanted quickly. He even protected our existing vehicle during a hail storm during the process. I would highly recommend Devin as a sales representative.

ChrisRauch

May 23, 2013

After a less than satisfactory experience at Suntrup Hyundai, I gave Dean Team a shot. Wow! Dean Team is a class act! Devin A. is probably the most up front sales person I've ever dealt with. No B.S. here. Sean Dean really cared about getting the most for my trade. Scott Varnum had every answer ready for questions during the finance process. This was my first purchase from Dean Team, but I'm pretty sure it won't be my last!

dgbg

Apr 6, 2013

J J did an excellent job assisting us in our purchase.He was quite knowledgeable and eager to assist. Good job young man. Iwould recommend you to my friends.

Lambeau_rocker

Apr 1, 2013

Ben is the new standard of what a car salesman should be today. Patient, knowledgeable, thoughtful with input and all complimented by top drawer listening skills. Hyundai and Dean Team are lucky to have him and so were we. My new Santa Fe turbo w awd is exactly as I wanted and I am pleased with the entire final deal.

LanqinWang

Mar 31, 2013

Anthony is so great!!! He is very nice, patient, smart and detail-oriented. I highly recommend to work with the Dean Team Hyundai, especially Anthony!

RickTorbert

Mar 30, 2013

Anthony Naanos is a great salesman. He was attentive, knowledgeable, and went the extra mile to answer questions and make the entire transaction work well.

whoaboy

Mar 30, 2013

Anthony was extremely knowledgeable and very personable. He is without a doubt a wonderful asset to the Dean Team! Without his help my wife and I probably would have not bought an auto.

WisdomJo

Mar 25, 2013

I would like to take this opportunity to express the Outstanding Service and Experience we had with the DEAN TEAM in Baldwin Mo. We traveled from Swansea IL specifically to this Dealership simply because of the Professional telephone conversation I had with Anthony Naanos. I spoke to several other Hyundai dealerships in that area but none compared to Anthonys truthfulness and outright customer satisfaction.There were a few problems experienced with the DEAN TEAM upon delivery of our new car which was not under their control, however all were taken care of on the spot by the Sales Manager Scott Varnum, he made everything right and even gave us extras, which was unbelievable. They went as far as delivering our new car to Swansea IL, absolutely amazing. I am 62 years old and have owned many new cars in the last 40 years, but none compare to this experience and the professional service and genuine concern these two individuals had for its customer.Because of the way we were treated by these two individuals and the DEANS TEAM in general we will recommend to all our friends if they are looking for a new car with the best deal in town with white glove treatment; this Dealership is the place to go.Thank you DEANS TEAM, especially Anthony and Scott.Joseph E. WisdomA very satisfied CustomerHome Phone: 618-236-2261

Eye 1

Mar 25, 2013

Andy and team made the purchase of my 2013 Santa Fe and I could not be happier!!! This is my second purchase from the dean team and will not be my last!!

beth68

Mar 19, 2013

I had a wonderfull experience while looking for a car. Every one was nice nice and Friendly. Willing to help.I will be back at the end of my 2yr lease.Thank You for everything!!!!!!

richmoore

Mar 1, 2013

Best car buying experience of my life. And I'm in the industry. Joe Strange was informative, not pushy at all. He answered every question. Rolled with the changes we went through in deciding on a vehicle. Was up front with everything. Unlike most "car guys" I really felt he was there to help me get the right vehicle rather than just "get another one on the board" to end his month. A unique and pleasant experience to say the least.Jeff Sanders made the F&I experience (what most people see as "that place in the dealership where they try to sell you all that stuff you don't need") comfortable and relaxing. Again, just like Joe, Jeff was informative but not pushy. Talked with us about options and truly had our needs at the forefront. Not often you go through F&I and have a pleasant experience but that's what we received. Scott Varnum was extremely help in structuring our deal without the typical "if I could would you" and "my manager says this offer is only good today" crap that you deal with at most dealerships. Again, a great experience. The phrase "The Dean Team" is truly what we experienced. I highly recommend these guys and their dealership.Well done gentlemen. You've got a satisfied customer!

dsmith54

Feb 12, 2013

I would highly recommend this dealership. When I was in the market for a new car, I went to the Dean Team. It was my first time there. I told Devin Anderson what my budget was and he worked with us until he was able to get us a deal on a new vehicle within the payment that I was able to afford. After the sale of the vehicle, he called the next day to see how everything was going. My purchase was also followed-up by emails from the service department. 1,500 miles later, I had a mishap with a tire. Had the car towed to the Dean Team. They gave me a loaner car free of charge while my vehicle was being repaired. Everyone there goes above & beyond with customer service. I am very, very satisfied with this dealership and my new vehicle.

blackbelt308

Jan 25, 2013

I had a great experience with Dean Team Hyundai, and with Ben French in particular. I was looking for a hard-to-find 2013 Genesis Coupe 3.8 Track M/T, and the Dean Team had one. I wanted to test drive two different cars with slightly different specs, and Ben made it happen. He spent two full afternoons with me, making sure all of my questions were answered, and helping get a very good deal. Besides being a great listener and not a huge talker, he is extremely knowledgeable about the product. I had done a lot of research on Gen Coupes, and Ben was able to accurately fill in some of the missing details. If you're hunting a Gen Coupe in the St. Louis area, I would strongly encourage you to seek out Ben and get him on the case!

mrc535s

Jan 4, 2013

Working with Dean Team Hyundai has been one of the most stressful and worst experiences of my life. I purchased a new Sonata from them in January of 2013 that included the platinum service package with oil changes. All seemed fine until we needed our first oil change a few months later. We brought the car in with the oil change coupon and found out that the VIN numbers didn't match on the coupon and the car. We then found that the wrong VIN was put on all the paperwork for the car and service plan. We had to redo all the paperwork and resign everything. This was a big headache, but I was okay with it as long as the mistake was fixed. Well it wasn't. Around October of 2013, we needed to get another oil change and found that the same problem still existed. Somehow NONE OF THE PAPERWORK GOT FILED THAT WE RESIGNED. So we had to find out what happened and worked with the GM to get it fixed. Through a bunch of new headaches and other communications he finally was able to get it resolved... Or so we thought. Until we brought in the car again today (3/22/14) for an oil change and there still was something wrong in the system with the service plan. I honestly am apathetic at this point and don't trust a soul at the dealership. They say they are looking into it and "Have no idea what happened". Even though I have an email stating that all is good from the GM in October 2013. If the GM can't get it right, then something isn't right with the leadership at this dealership. I'm not sure if they are all just a bunch of uneducated baboons working here and don't understand how to file paperwork correctly or it really is just that difficult to get right. Either way I am not happy. I don't understand how filing paperwork can be this complicated. I understand there was a mistake made, but it should have been fixed THE FIRST TIME! If they can't get something like this right after almost 1.5 years, there is NO WAY I would ever recommend them to anyone or be going back to purchase another car. The only reason I even go back now is because the service plan is through them, but I am going to look to see how I can get rid of that.

xarchway

Jan 1, 2013

Johnny met us at the front door and couldn't have been more friendly and helpful. He was very knowledgable about the vehicle we were interested in and found us one within minutes. He worked with us on the price and the overall experience was the best new car sale we've had. Would definately recommend this dealer and especially Johnny.Mel & Mary

gotspeed13

Dec 31, 2012

This was my first time buying a new car and these gentlemen made it a wonderful experience. Devin took the time to show us every car he thought my wife and I would be interested in. No one was ever pushy and they we're very reasonable with the sale.. which we were very happy with in the end. I highly recommend this dealership and definitely recommend Devin as a salesman.

jared.buretta

Dec 29, 2012

We searched for a new car at several dealerships, including Toyota, Ford, Fiat and others, before actually deciding to business with Devin Anderson at Dean Team Hyundai. The Fact that we skipped over 3 known Hyundai dealerships closer to our home and conducted our business with him, out of state, says a lot. Devin was and continues to be a representative of this dealer who far outshines any rating I can give him on this website. He is knowledgeable, professional, willing to help and strives to be sure his customers are happy while selling us a car at the best possible price. He has even stayed in contact with us after our purchase just to be sure things are going well. We can not have asked for a better experience.The Entire staff from what I could tell is above the their competition. We will absolutely continue to purchase our vehicles from Devin Anderson and The Dean Team.

Katholmen

Dec 28, 2012

My dad and I came into Dean Team today to look at some new cars. Johnny took the time to help and show us the different cars available. It was a very relaxing experience. Johnny was not pushy at all, and was extremely helpful.

kmh123

Dec 11, 2012

My salesman, Johnny Slaughter, was very professional and knowledgable. He made my experience quick and easy. I had become nervous/anxious at one point and Johnny helped me to feel comfortable and relax to the point were I truly trusted him. The entire staff made my new purchase of the 2013 Tucson well worth it. I would highly recommend this dealership.

elizabeth390

Dec 3, 2012

I cannot begin to describe Matts' Service. its beyond the highest rating on this website. I feel like he could win the noble price of sales rep/ridiculous amazing customer service if there ever was such a thing. We came down from our car and Matt seemed very interested to help us unlike the other guy he was with, he did not feel like helping us at all. But Matt stepped forward and took charge of things. He made the office very welcoming and friendly. He made sure he found every possible way to help us in getting a car. Our intent was to just go in and get an idea on how much a car cost and we ended up getting a car at a remarkable good rate. Not only was Matt able to help us with finances but he also explained how going with the plan he proposed will help me in the long run as a newly graduated college student. patience was a good virtue that was displayed and i think that's what all sales rep need. From the time we walked in to when we left, he carried us all the way. i felt like i had him at the back seat of my car telling me what every little feature in the car does. you walk out of that parking lot knowing you have hit the jackpot with Matt. He will never disappoint you and he will make sure you get what you want at the best rate possible and very affordable for you.STRONGLY RECOMMENDED :). Ask for him when you get to this dealer

Troy Dunahee

Dec 1, 2012

I live in southern Illinois and had previously bought two other Hyundai's from dealerships in Illinois. I had called Anthony on Friday and then drove to the west side of St. Louis on Sat. December 1st and bought a 2013 Genesis Coupe from him. Anthony was everything you would want in a salesman, he was polite, not pushy, and very customer focused. I couldn't have asked for a better experience. The extra miles that I drove to buy this car (I drove right by a Hyundai dealership in Illinois on my way) was well worth it and I will be calling Anthony when I decide to buy another vehicle. He knew that I didn't want to talk about payments, but instead wanted to know what the dealership had to have for their car and what they were willing to give me for mine. I do not like it when the first words out of a salesman's mouth is "what do you need your payment's to be". Anthony was the complete opposite of this kind of salesman, he understood that my time was important and that I had drove quite a ways to get there. He met us outside the dealership as soon as my wife and I pulled up and that set the tone for the whole visit. For those people looking to buy a Hyundai and don't like pushy salesman, I recommend that they call this dealership and ask for Anthony.

bobbyc7

Nov 28, 2012

Over the pass 5 years I've been fortunate to have dealt with Craig Wheller the majority of the times. Craig is a pleasure to deal with and, as such, an asset to the Service Department.

jcacpa83

Nov 11, 2012

My lease was up and I had to decide whether to lease another car or whether I should buy. I'm a busy executive so did not have time to come to the dealership and waste time shopping. Since my prior 2 cars were Hyundai's from The Dean Team, I knew what car I wanted. I asked Anthony to find the car I was currently looking for and to let me know, via email, when he had it. We did our entire negotiation via email, which saved me a lot of time and helped me make the decision as to leasing or buying. I got the car I wanted, at a very good price, with the whole negotiayion handled in a very professional manner. I praised Anthony for listening to my request to communicate electronically. If he would have called me and tried to push me or "sell" me, he would have lost my business. He did a great job of understanding his customer...me!

Dolores Friesen

Oct 30, 2012

Buying our new Hyundai Elantra GT from Andy Miller was a terrific experience. He is courteous, knows his cars, is very responsive to questions, makes it obvious that the Dean Team is interested in building repeat business. In short, he made an experience that can be painful into one that was quite enjoyable.

SamiesMom

Oct 23, 2012

Andy Miller went ABOVE and BEYOND in Customer Service. He was recommended by a co-worker, and was just wonderful throughout the entire process. My Mom wanted to purchase a vehicle for my daughter and due to her health, it's really hard for my Mom to get out of the house, let alone to do a huge venture like purchasing a car. From the moment we walked in, Andy assisted us to a table where we discussed the car my Mom was interested in purchasing. From there, he got the car for us to test-drive, then was wonderful during the entire purchasing process. He was so patient with explaining everything and we left with no questions. He also emphasized that if my daughter had any questions, she was welcome to come see him and he would go over anything with her. I would, without a doubt, HIGHLY recommend the Dean Team, and Andy Miller, to anyone who was interested in purchasing a car.

schalupny

Oct 16, 2012

Johnny made the experience of buying a car as pain free as I think possible. Every effort made to meet make the deal. Nice smile!

kellsrn11

Oct 8, 2012

With this being the first time I was nervous about the whole process. The sales representative was very helpful, he answered all of my questions and gave time for me to discuss with my parents. I was pleased with the offers made, and there was never any pressure to buy. Customer service was top of the line, drinks were offered, facility was nice and clean, and I was even allowed to print my pay check stubs from the dealership. I would definitely recommend the Dean Team to family and friends who are looking to purchase a car! Thanks so much for your help JOHNNY!!!

Mory 1971

Oct 3, 2012

Walked in off the street to look for a 2012 Hyundai Sonata (New). They had a few to choose from but none were of the GLS models. Jeff Nowak mentioned the had some good deals on the 2013 Sonata GLS as well. I stated that I was interested and he gave me several colors to look at and I told him the price I was willing to pay for a NEW car all in. He went to his sales manager and came back at a price that was $298 over what I was asking. After discussing more and asking to stay firm they came back that they could not come in lower as it was the best they could do. I went with the car at the price as it was only $798 more than I tried to buy a NEW 2012 Hyundai (w/ 7,600) Sonata GLS from a competiter who said...."We can't loose money on the car" when their price was $1,700 more than Dean Team's Huyndai price on a 2013 NEW Sonata. I appreciate them being up front and responding to my offer instead of leading me on like their competitor tried to do. They are awesome and will probably drive up to STL to buy from them again one day. Well worth a 2 Hour drive to get a Great car at an AWESOME PRICE.

Joe Piskulic

Oct 1, 2012

DEALING WITH ANDY WAS A PLEASURE .WE ALL KNOW WHAT THE FEELING WAS LIKE WHEN IT CAME TIME TO PURCHASE A NEW CAR . FEARING THE HASSLE AND THE PRESSURE THAT COMES WITH IT . AFTER ALL WAS SAID AND DONE, YOU MIGHT FEEL LIKE YOU WERE PUSHED IN A DIRECTION NOT IN YOUR FAVOR .THAT FEELING "IS" IN THE PAST, AFTER DEALING WITH ANDY AND THE DEAN TEAM. I WAS OFFERED NOT ONLY TO TAKE A TEST DRIVE IN THE AZERA THAT I WAS INTERESTED IN , BUT ALSO TO TAKE IT HOME OVER NIGHT SO THAT I WOULD BE ABLE TO CHECK THE CAR OUT TO THE MAX.THIS WAS VERY HELPFUL IN MAKING A DECISION.AFTER ANDY EXPLAINED THE "AFTER SALES SERVICE" AND ALWAYS HAVING THE OPPORTUNITY TO CALL HIM ANYTIME IN THE FUTURE WITH QUESTIONS ABOUT THE CAR AND FEELING THAT I WAS OFFERED A FAIR PRICE . I KNEW IT WAS TIME TO SIGN OFF ON THE DEAL .THANKS AGAIN ANDY !

Golf nut

Sep 26, 2012

This morning, I entered a service request online and the earliest appointment was for tomorrow. With my windshield wipers not working, I can't drive long distances since it is raining. I called Craig in the Service Department and he said to come in right away although they were busy all day today. He got me taken care of in short order and put me in a courteousy car until they can fix it. Great service!!!

Jeana

Sep 22, 2012

I purchased my car from the Dean Team on Brentwood. Wow what an excellent job they did. I can't stop talking about them. They went above the call of duty, from the salesman to the Manager and one of the owners. I had a very bad experience from the Ballwin Dean Team. The salesman didn't come to greet me when I came in, tried to sell me everything but what I came in for and it went down hill from there. I cancelled my cash sale. Accidently stopped at the Brentwood lot and ended up buying my car I had chosen from Ballwin from Brentwood because one of the owners didn't like how I was treated. I love the DEAN TEAM AND DEAUN.

bethany.essner

Sep 22, 2012

My salesman Johnny was great and so helpful in getting me the car I wanted and in my price range. Everyone in the parts department was friendly and seemed eager in filling me in on information I needed to know.

kbrogers

Sep 22, 2012

Johnny Slaughter made my car buying experince a smooth and unforgetabale purchase. He was calm,unpressuring,knowledgable,and friendly. I am recommending all my friends and relatives.

NeuroRN15

Sep 12, 2012

I was recently in the market for a new car & Johnny made this experience totally different. For once purchasing a car without any pressure was a welcome change, Johnny is professional, extremely patient and understanding. Will defintely speak highly of The Dean Team and look forward to working with this dealer in the future.

jenniferbumble

Sep 8, 2012

Ed Holthaus responded very quickly to internet inquiry. He was very friendly and had a vehicle ready for me to test drive when I got off work later that evening. He was very open about the pricing and made me feel that my business was of value to him and the dealership. (Everyone in the place was extremely friendly on every visit.) Ed was VERY PATIENT AND COOPERATIVE as my husband and I tried to gather all the qualifying paperwork for some rebates. He was very flexible as our closing appointments on the car changed several times due to work schedule and our inability to gather quickly some paperwork needed. On the final day, he had all the paperwork prepared as much as possible in consideration of our time contraints. I have already referred him to two people who may be in the market for a new car soon. I am also planning (for the first time in my life) to let the dealership handle my maintenance and repair needs.

rml8c4

Sep 1, 2012

I came into Dean Team looking to lease a new car and I couldn't have asked for better customer service. Chris Elliot was an amazing sales rep, he helped me find what I needed based on what I liked as well as what I was looking for financially. Great experience I give him five stars and would recommend this newly remodeled store to anyone. They made me feel comfortable and welcome and I love my new Hyundai. THANKS DEAN TEAM!! (:

wallyworld1968

Sep 1, 2012

Mike Ely and Chris Miller were professional and very nice when we were looking for a car. They went out of their way to make sure we found the car we liked and a good price. Chris was very helpful in showing us all the gadgets of our new car. Thanks guys!!

cisaak

Aug 31, 2012

Great experience. After extensive pre-visit emailing, the actual transaction was easy. No backtracking on deal terms and no hard sell for add-ons. Highly recommended.

kingen99

Aug 30, 2012

DO NOT USE their service department! They tried to charge me $1,200 for a repair that an independent charged $250 to complete. When I called them later to question their pricing they would not return my call. It is clear to me that they try to gouge their customers and probably figure that if 1 out of 2 don't fight them on it, they're more profitable. I will never, ever have my car serviced by them again or ever buy from them again.

broneal

Aug 29, 2012

The process of attempting to lease a new car (first time leaser, never bought a car previously) at Dean Team Hyundai off Manchester started off shaky at best. I found out pretty quickly that the Sales Rep was not able to answer many of the basic questions had regarding the vehicle, things like residual value, trade in options at the end of the lease, etc. He was friendly but it was clear he was not very knowledgeable. I was asked to come back later (first visit during lunch) and agreed.This is where it went downhill. The same sales rep began negotiations with me on the expected price for the vehicle I selected (2013 Hyundai Elantra). Not only did he have to leave on several occasions to discuss my negotiation proposals with some mystery employee (this part took well over an hour) but when I finally settled on a monthly lease price it was not until they brought out the "Finance Manager" Jeff Sanders that I was hit with a bunch of additional fees not previously disclosed(already had me sign agreeing to certain numbers, now presenting new numbers/fees). They were very shady in the way they presented the deal, requiring that I sign sloppily hand-written summaries of the agreement before ever offering to disclose the hidden fees (~$1000+ due up front, etc., surprise!) that were not part of down payment or lease/tax payments. This is not the worst part, although it should have been enough for me to leave ASAP. After I filled out a credit application FOR LEASE they proceeded to disappear again for another 45 minutes or so only to return and tell me that I had been declined. WHAT THEY DIDN'T TELL ME was that they had submitted my application to half a dozen different creditors ( i got to find out about that from another reputable dealer I visited and from a bunch of declined credit app notifications I received in the mail in the subsequent weeks). It does not end there, after apparently being unsuccessful in fishing for a creditor for me for a lease, keeping me in the dark the whole time they hacked away at my credit score (previously ~800) in the process, they proceeded to submit me for first time BUYER (not lease) WITHOUT MY CONSENT (found out about this later as well because this move caused problems for me at another dealership). The "Finance Manager" Jeff Sanders comes back with some outrageous numbers for a full purchase of the vehicle (not what I wanted to do) where the monthly payments were twice the original agreed upon amount and for 60 months instead of 36, effectively asking me to pay %30 more than the actual car listed for according to them. When I said that wasn't for me, Jeff Sanders proceeded to tell me that if I hold on a little longer (over 2 hours on second visit in the dealership at this point) his boss was trying to pull in some "favors" with various banks to get me financing. This sounded extremely shady and every other professional I have worked with since has confirmed that it is, in fact, super sleazy if not completely dishonest. I confirmed after this experience that my credit score did drop as a result of this incident.In summary, I highly recommend that you avoid this dealership entirely, especially if you might be a first time consumer looking for quality service and up front helpful honesty while trying to lease/purchase a new car. The employees I worked with started off somewhat friendly at first, but by the time we got into the financial aspects, became very condescending (especially Jeff Sanders) when asked simple questions regarding the process.