jonnetta flinn

16 de sep. de 2021

I honestly have to give them one star but I cant think of a reason to. I bought a 2020 VOLVO in Dec 2020. 7 days after having the vehicle the rotors needed replaced due to them being warped. Fast forward to Sept 2021 - now my brake pads need replaced. I called the service dept to schedule since my pads are grinding. The service manager was very rude - when i asked him if the pads should have been replaced when the rotors were (since they were warped) he told me NO. I then told him that my pads should not have been grinding and he proceeded to tell me that I put a lot of miles on my car since my last visit (warped rotor replacement) and chuckled, not sure what was so funny or how the miles driven make a difference if they should have been replaced or not (average miles on brake pads are 40K). It is sad that I bought my VOLVO XC60 in Dec 2020 and I had to replace tires since they were bald, the vehicle had warped rotors and needed replaced twice and now the brakes. I decided to take my car to another Volvo dealer and they installed new rotors and brakes on my car since the passenger side brake pad was at 0MM and the driver side was at 3MM. Thank you to the next dealership that will receive my business moving forward. Good luck Star Auto Mall.

Justin Bell

30 de jun. de 2021

Call an made a appointment to get a recall fixed on my car set up the appointment .go to my appointment to find out they never told me the appointment was going to be in Indiana pa so needless to say I didn't get my car fixed 🙃😑

Rick Firestone

15 de abr. de 2021

I know that generally folks feel a sense of reticence when working with car dealerships, but I had a really positive experience here. I'm ashamed to say I can't recall the name of the guy in finance with whom I worked, but he was great, as was the salesman, Adam. They were completely transparent about their processes and genuinely kind. Definitely recommend.

Robert Sieg

5 de mar. de 2021

Good place for hard to find Volvo parts. Friendly and knowledgeable.

Carole Verscharen

9 de abr. de 2021

My husband and I had an amazing experience with Derrick in sales. Derrick explained everything completely and accurately.