Used Cars for Sale at Delaware Cadillac, Subaru, Kia in Wilmington, DE

Meixell

Oct 20, 2016

Very pleasant experience, no pressure, worked within my set budget. Salesman Jim was just great!!! Would definitely recommend to anyone!

King

Oct 19, 2016

the sales persons answers your questions which in my case were very specific and the sales style is not rushed

Melissa

Oct 14, 2016

They are always timely in providing their service. They take time to ask additional questions before the service and then thoroughly explain everything that was done after completion. They provide a clean comfortable area for customers to wait while their car is being serviced.

Maney

Oct 10, 2016

The staff were very professional, friendly and helpful. They took the time to explain the terms and conditions as well as features on the vehicle.

Hedvika

Oct 8, 2016

It was fine. Got out in a timely fashion. Staff was courteous.That's all folks. Not much else I can say.

Mary

Oct 8, 2016

There is a feeling of welcome and concern about whatever the car matters are. I was there for a regular checkup and it took a little less than an hour. I was also able to charge my phone while there with their charger!

Barbara

Oct 4, 2016

Very friendly personnel at the service desk. Noticed How clean the facility was. Felt area for dropping off car was limited.

Garza

Sep 23, 2016

Our salesman Jim was friendly, knowledgeable, and 'no pressure'. He was very quick to get back to us via email and phone when we had any questions. Would definitely recommend him to others!

David

Sep 21, 2016

Nice guys at the desk. Wonderfully clean service waiting room and bathroom. I love to come there. Good job. See you next time.

Olivia

Sep 20, 2016

The staff are wonderful. They are always very helpful and knowledgeable. Will definitely return to Delaware Subaru to have my car serviced.

Blowman

Sep 17, 2016

Jim and the whole team could not have been better to work with. Excellent service, no pressure. Went out of their way to accommodate out needs

Felicetti

Sep 3, 2016

Jim Colihan was knowledgeable and supportive and helpful without being pushy. When we couldn't get my car of choice from another Subaru dealership by 8/31...as I wanted to do the 0% financing for 48 months......he offered me a good price on an upgraded Forester in the showroom. My husband, Frank, came with me to evaluate the car and the deal, and we were sold! Thanks, Jim, thanks Delaware Subaru!

Elliott

Sep 2, 2016

Personable Staff, very informative, helped me get an excellent deal on a great car. I would recommend to a friend.

Philip

Aug 28, 2016

Excellent service department. I had to get a tire replaced due to a screw puncture. Staff set up an appointment quickly to accommodate customer needs.

Gail

Aug 26, 2016

Friendly service, convenient shuttle. I think the mileage service, in my case 75k, is too expensive for service that were performed

Gail

Aug 25, 2016

The people that work there are helpful and friendly. The waiting area was clean and organized. The needed work was explained to me.

Glessner

Aug 25, 2016

Friendly and efficient. Had 2 great experiences buying new cars. Jim and Mike were both friendly and knowledgable. They were able to quickly locate and find my dream car.

Ruggirello

Aug 25, 2016

No pressure, friendly warm employees greeted and handled the sale. Answered questions and advised on purchase. Helped us work out a deal we could feel good about.

Janet

Aug 12, 2016

Was cheerfully greeted, took my care right away. Comfortable waiting area with coffee, etc., newspapers and a variety of magazines to browse thru. Actually did not take long to service my Cadillac. A pleasant experience.

Odendhal

Aug 10, 2016

Quick contact through the website and Jim as a salesperson was great to work with. Would have no problem going back agian.

Jeanne

Aug 4, 2016

They are very receptive to time of appointment and the waiting room is very pleasant. Service is a very good.

Irene

Aug 2, 2016

1)Dorian Bell was very courteous and had a professional approach to car selling.2)comfortable showroom3)willingness to work out a mutually satisfying agreement4)David Stanton conducted a comprehensive explanation of all related sales and service details.

John

Jul 28, 2016

Work was completed in an efficient manner. Waiting room is comfortable. Service manager is friendly and knowledgeable of the work that is required. No unnecessary work is preformed or included in your bill.

Byrom

Jul 18, 2016

I was very pleased that my vehicle was washed and vacuumed a very nice surprise. The staff was very helpful and pleasant to deal with

Used cars

Jul 18, 2016

Looked at a vehicle on their website and they contacted me quickly to discuss the option to buy. I decided not to purchase the vehicle, but this was not a reflection on their service or attentiveness.

Frances

Jul 10, 2016

Love the guys in the Service Center. They always are friendly, courteous and helpful to the customer. They are a great bunch of people to work with. Always making sure the customer is treated with respect. They are also, very personable.

Paul

Jul 1, 2016

The efficient and professionalism of the employees, customer service rep was very accommodating to fit me into the schedule on very short notice.

John

Jun 30, 2016

Tony and Mike were able to accommodate my schedule on short notice. Shuttle driver was friendly and prompt. Car service was done in two hours. Thank you

Rachel

Jun 30, 2016

Fast service, nice and clean too. Staff very helpful. Fix my recall no problem. I have a 2 year service plan with Subaru and they did all my services in one day for me.

Jackie

Jun 19, 2016

Had all four tires replaced, balanced, and aligned. Delaware Subaru ordered the tires and they arrived the next day for my appointment. The price was pretty close to what I found online at TireRack so I feel the price charged was fair. I was also told by the service center that there was a rebate. They printed out and completed two copies for me so I will ultimately get some cash back on the investment. The service was the price quoted to me by phone. Shuttle driver arrived quickly to drop me off at work, and was promptly waiting to pick me up in the afternoon. High quality, thorough service. Very pleased.

Hope

Jun 17, 2016

Love your service department! Had some problems with actual car purchase. I received no support from Sales Manager, through owner of dealership. Your service department makes up for the hardship! Cory & Tony are great!

Strobert

Jun 17, 2016

good deal. Very efficient process. Good people. Knowledgeable staff. We love the car. We like the safety features. We like the AWD.

Kathy,Program Specialist,DuPont

Jun 4, 2016

Got a ride to and from work. I was given a loaner car when the parts to fix my car would be there the next day. Car was washed and every thing was fixed right the 1st time. Great job by the mechanic, Service Consultant Walter and Service Manger Ron.

Connie

Jun 2, 2016

Warmth and caring of the staff.......thorough explanations when I ask questions.....work done in a timely fashion....customer friendly, attractive waiting area.....costs explained.

Tracie

Jun 1, 2016

My car is always well taken care of & the service dept goes above and beyond to assist with the process.

Maloles

May 21, 2016

It was one of the BEST experience purchasing my first Subaru ever!!! Dorian, Nick and Kevin knows how to get the job done!!!

Broderick

May 20, 2016

From my first contact with the dealership to picking up the keys I was treated with the utmost courtesy and professionalism. My sales consultant Mr. Dobbins took time to make sure my questions were answered and it was a great experience. Now I was buying a pre owned car and never expected to receive the new car experience. All the additional dealer services were explained in detail . Every employee I dealt with seemed to enjoy their jobs and worked as a real team.

Tara

Apr 27, 2016

Everything-- Service is great, staff is incredibly helpful and personable, and I never feel unheard or marginalized as a female customer. I love my car and I love these service guys!

Spadea

Apr 19, 2016

I felt it wasn't a high pressure sale and that you worked with me on my trade in so I could hit the payment I was looking for

Cecilia

Apr 18, 2016

My appointment was on a Saturday so I actually went to Delaware Cadillac for my service appt. I was greeted by name and the woman who handled the payment part found a coupon that I could use. Kudos to Catherine and Tanya.

Steven

Apr 18, 2016

Timely service. Arrived early and was welcomed by representative outside. Washed vehicle after service was completed which was first time done.

Bruno

Apr 9, 2016

Cory was very helpful in his explanations. I didn't wait long for service. It's a small, friendly place. I hope it stays this way.,Cory was very helpful in his explanations. I didn't wait long for service.,Cory was very helpful in his explanations. I didn't wait long for service. It's a small, friendly place. I hope it stays this way.,Cory was very helpful in his explanations. I didn't wait long for service.

Mary

Apr 9, 2016

The people there know me, if not always by name, definitely by car! They do a great job. I've never had a problem they did not take care of properly. I trust them.

Prakash

Apr 7, 2016

Friendly employees, quick service. They want 20 words, so I'll say that it's near Boston Market and parking was ample.

Ed

Mar 31, 2016

Delivery was timely and smooth. Impressed with cleanliness of the car.

Mccamley

Mar 30, 2016

It was very low pressure. The sales staff gave room and time to think through my decision. They were helpful without being pushy. I also liked that they offered me the choice to test-drive the vehicle on my own.

Matt

Mar 24, 2016

Nice helpful and so friendly car service to and from work. I just moved from Ohio. This was my first time at this dealership. Best experience I have had in years. I will be going back to them for service and new car

Mary

Mar 19, 2016

I needed a back windshield wiper replaced. They also found that the front ones also needed to be replaced and did all three. I was most grateful for the service.

Berg

Mar 12, 2016

You were the only company that offered to bring the car to my house. A satisfied customer. I Would recommend them highly.

Ann

Mar 3, 2016

Work started on time. Problem discovered by serviceman,explained clearly by Tony,repair done efficiently. This is why I always bring my Outback here.

Elinor

Mar 2, 2016

I appreciate the ease with which I was able to get an appointment. I know that my Subaru is getting the service it needs at reasonable prices. I choose to take my car into the dealership, even though it is at some distance from where I live, because I can wait while they work on my car in a clean, comfortable setting.

Tracey

Feb 14, 2016

Everyone is very accommodating from the moment you call in to set up your service through picking up your car. they make sure your timeframes are met which is extremely important to me. They are friendly and make your time there pleasant.

Joseph

Feb 5, 2016

Customer service is always excellent. I loved the new Crosstrek loaner and we may have changed our mind about replacing our old Forester with a new one when we decide to do so.

Paul

Feb 2, 2016

We have two Subaru's which were purchased and serviced at Delaware Subaru. Everything from the Salesman, purchasing, and having our vehicles serviced at Delaware Subaru has been excellent. The service team has resolved every issue we may have had in a timely and professional manner. My Brother is in the market for a new car, and I will be sending him to see our Salesman Charlie, when he is ready to buy.

Larry

Jan 19, 2016

Even the smallest problem is taken care of by your service team. I would definitely recommend your service center to my friends. Also liked your coffee center.

Beverly

Dec 31, 2015

The service representative and staff were very cordial,patient, and explained the service needed for my vehicle in detail. This gave me much peace of mind.

Rosemary

Dec 29, 2015

The afternoon before we were leaving for our Christmas holidayI stopped to top off the gas tank. I could not get the fuel door open!! I called my dealers service department and they said to come right over. They took the car as soon as I got there and though they need to order a part to fix it they were able to give me a temporary fix and I could get gas.

Dwight

Dec 24, 2015

Brought in my 2014 XTS for the normal service and an ongoing problem with the exit feature on this vehicle (sometimes this feature stops working before it completes its function). This has been looked at numerous times and no one seems to be able to fix. However I would like to thank both Walter Feist and service tech Gary Gill for their support in trying to resolve this problem. They have been involved with this problem each time I have brought vehicle in and done all they can to resolve, but the problem still exists and have spoke to Cadillac trying to resolve, but with no success.

Kathy

Dec 24, 2015

Walter is my service writer and is very responsible at his job. I appreciate his attentiveness and knowledge of my car.

Ronald

Dec 21, 2015

Always a pleasure when I have my CTS serviced at Delaware Cadillac. Steve Megaw is my service contact and is always courteous and friendly.

Anne

Dec 17, 2015

I called in the morning about an issue with my gas tank door -- I was not able to open it. Darren immediately identified the issue and had me scheduled that afternoon (my earliest availability). When I arrived, Corey was ready for me and the problem was fixed within 5 minutes! The staff was friendly, courteous and professional throughout!

Herbert

Dec 17, 2015

Service was excellent. On time, problem repaired service and cleanliness of my auto and the time quoted was correct, my loaner was clean and handled fine. I've dealt with Delaware Cadillac and they are very efficient.

Yermal

Dec 16, 2015

I inquired about a car the night before my purchase online and received 2 phone calls following up on the inquiry. It was great, car was already started and pulled up out front. Service was quick and with out interruption.

Ronald

Dec 13, 2015

I was pleased with the work that was performed. It was done in a timely professional and timely fashion. However I was unpleasantly surprised by the inability to assist me in the performance of additional work that was needed to my vehicle. I know that it is not the responsibility of the service manager to circumvent warranty items, however the vehicle is only two years old and a part that is not supposed to fail has. It would help present and future customers if some kind of arrangement could be made in assisting owners in this type of situation.

Maj Ihor

Dec 12, 2015

Corey and Tony are very attentive to customer needs, gave me regular updates and went out of their way to be helpful. This was a problematic repair after the car got hit and knocked out the blind spot detector. The whole system needed replacing.

Janet

Dec 11, 2015

Was cheerfully greeted, took my care right away. Comfortable waiting area with coffee, etc., newspapers and a variety of magazines to browse thru. Actually did not take long to service my Cadillac. A pleasant experience.

Gloria

Dec 4, 2015

I am very satisfied with Delaware Cadillac and understand that they have made a considerable investment to ensure that my vehicle is properly serviced and I am completely satisfied with my Cadillac ownership experience. I used Valet Service pick-up of the vehicle and it seems that all problems presented were taken care of and so far have no complaints. However, I did not think the driver was aware that I only had a Hatem Bridge EZ Pass until he went through the toll booth which has resulted in a Violation of Toll fare. He did bring it to my attention upon return of the vehicle and once I receive the Violation Ticket, it will be mailed to the dealership. I value my excellent driving record, insurance, and strive to not violate the law.

Lisa

Nov 27, 2015

Very attentive Service Department. I came in for an oil change and tire rotation. I expected to spend the $79.99 as advertised in the coupon. About 15 minutes into the work, my service guy came out and told me that a nail was found in my tire. He recommended a plug that would cost $39. I agreed. Well, in my other car ( Cadillac CTS) I was ALWAYS charged for synthetic oil. So, I expected to spend about $120 for my visit. Instead, my total cost was only $89. I was told that synthetic oil was not needed! Nice!! Looks like I've been ripped off in the past. I trust the good people at Delaware Cadillac.

Rita

Nov 24, 2015

Arriving without an appointment to have low tire pressure light checked, I was prepared to leave my car, but the service tech offered to have one of the guys check it as soon as they got in so I could be on my way. Luckily, it was just low on air (no puncture) and I was not charged!

Cinderella

Nov 20, 2015

It was a pleasure to deal with Charles. Nothing short of professional and extrodinary service by everyone I dealt with

Oumar

Nov 20, 2015

Have always been serviced with superb professionalism. My service tech Walter, and my salesman Carl always see to it that I'm well taken care of.

Wendy

Nov 20, 2015

Don't mind waiting when car is serviced, always nice people waiting along with me and we have good conversation. Cadillac staff are all very friendly & helpful.

Bernard

Nov 17, 2015

I wouldn't think of buying an auto other than a Caddi with service like this. It's very important to me as a CPA to not have my time wasted. Also your Walter Feist does an outstanding job! He is an excellent executive.

Frances

Nov 12, 2015

How Corey and Tony are so kind & always looking out for the customer's benefit! They are fun & really make a great team! The technicians are trust worthy & also looking out for their customers.

Donna

Nov 9, 2015

I got my first oil change on my Subaru Forester. I found nice people, fast service, and reasonable price. Cool Beans!

Richard

Nov 2, 2015

The repairs look good,but a couple of minor adjustments needed to be done. I feel this should have been noticed before I was called to pick up the car.

Edward

Oct 31, 2015

As soon as they determined that my XTS would be needed to be kept overnight Steve offered me a loaner car. Since we haave two cars he had a driver take me home and picked up the next day. It is always pleasant to work with Steve. Always seems happy to see me. Makes me feel good.

Xavier

Oct 31, 2015

wonderful service department. couldn't have been better highly recommend them. everything was performed as promised and the personnel are very courteous

Jeanne

Oct 30, 2015

Everyone was extremely cooperative and friendly, in particular Kevin Gallagher. Thanks to David and April for making it a pleasurable experience. I liked the way everyone is supportive of each other with the intention of making it a positive experience for the customer.

Theon

Oct 19, 2015

My experiences to date have all been quick, efficient and pleasant and I have not been disappointed with either the cost or the results of the service

Patricia

Oct 13, 2015

I had a problem with car. Arrived at service. They took me in immediately & fixed the problem. Toni is fantastic

Tara

Oct 13, 2015

As always, everyone was friendly and professional, and went out of their way to make my experience pleasant while I waited. In addition, I was having a personal problem getting the fog off that builds up on windshields on the inside, and had spent a lot of time and effort trying to get it off, and had realized on the way in that I had only succeeded in creating a new pattern. I was distressed because I had a road trip later after service. They helped me clean it and would not let me give them anything. I didn't say anything at the time besides thank you, for fear of getting choked up, but since I've been having trouble with retinal swelling, I get nervous about being able to see well when I'm going somewhere unfamiliar, and the gesture they made gave me a safe feeling and felt like I had on a new pair of glasses on my trip that afternoon. They are ALWAYS wonderful.

Daniel

Oct 3, 2015

Our experience with Delaware Cadillac from purchase (Carl Labarca, Sales Associate) and the entire service department team have been and continues to be a most positive experience. All team members are always extremely professional and courteous.

Kerr

Sep 15, 2015

We were able to drive off in the car we wanted within a few hours of first arriving at Delaware Subaru.

Peter

Sep 7, 2015

I have been a customer of Delaware Cadillac for fifteen years and have purchased six cars there. That should speak for itself.

James

Sep 6, 2015

Toni does an excellent job in your service department. I am going to be purchasing a new vehicle very soon and will buy from your dealership because of Toni and Gary Dobbins in sales.

David

Aug 25, 2015

The service desk people and those who work on your car really take an interest in problems that you may have. It is as if they were working on their own vehicles. This is only the second time I have had servicing on our car and I have been more than completely satisfied both times. Delaware Subaru cares!

Leonard

Aug 24, 2015

Surprised pleasantly that the car was delivered to me without having to be picked up and taken tp the dealership to get it. A big improvement.

Richard

Aug 24, 2015

Needed replacement of damaged right side rear view mirror quickly as a safety issue. Walter Feist, Service Advisor, had it installed quicker than I thought possible from ordering a replacement to having it painted prior to installation. I was pleased that Walt took the ball and ran with it. THANKS, Walt!!

Olivia

Aug 14, 2015

The service Manager, Corey Link, and my service Technician, Mike Grimes are wonderful to work with. Both are very knowledgeable about my Subaru Outback and they are always very friendly and eager to help.

E

Aug 8, 2015

I'm in my 70's & have owned a large number of cars.I've found my service manager here to be outstanding, & hence the entire experience with Delaware Cadillac has also been.

Richard

Aug 8, 2015

I LIKED THE FACT YOU DID NOT CHARGE ME FOR L & M FOR A PUMP YOU JUST INSTALLED THAT REPLACED THE ONE YOU INSTALLED 7 MONTHS PREVIOUSLY.ON THE WALK AROUND INSPECTION, I WOULD HAVE LIKED MORE INFO ON THE LEAKING SHOCKS AND THE COST TO REPLACE THEM WRITTEN DOWN AS WELL AS VERBALLY.I APPRECIATED THE CAR WASH. VACUMING THE DRIVERS FLOOR WOULD HAVE GIVEN THE ILLUSION OF A CLEANER CAR!!!!

James

Aug 7, 2015

It is always a pleasant experience to visit Delaware Cadillac. My family has bee shopping there for generations, two so far but I am working on it.

Canavan

Aug 5, 2015

Straightforward, no surprises when we got to the dealership to pick up our car. The entire process was done over the telephone which made it easier for my lifestyle

Hallquist

Aug 5, 2015

Dave Stanton was a great sales man. He went over everything with me. He was very knowledgeable. I was never forced into buying a car or option I didn't want. This dealership will see return business from me. If you are looking for a new car this is the place to go.

Vivian

Aug 1, 2015

Service Manager Corey Link was professional and very helpful even though I arrived at what should have been the end of the day for him. He stayed until he found a substitute vehicle for me to drive and waited until I cleared everything out of my Cross Trek.He understood the problem and I had confidence that he would find a solution.

Michael

Jul 29, 2015

Called for a service appointment with short notice. My SRX was long overdue for an oil change and two recalls were pending. The service advisor was able to squeeze me into the schedule and the work was finished when he had predicted. Not very expensive either. I am enjoying Cadillac ownership. I own a 2009 Escalade (hers) and a 2011 SRX (mine). Thanks

Mary

Jul 26, 2015

Cory took the time to explain things about my Forrester that I didn't know. The appt. was prompt and was finished in the time promised. Very pleased with the work done.

James

Jul 22, 2015

When I arrived at the parking area, the service rep (Walt) met me at my car as I exited the vehicle to get the key and take the car into the service area. I walk with a cane and the extra attention was appreciated as I could go directly to the waiting area, sparing me the walk to and from the service desk. The folks in the Cadillac service dept are always friendly, courteous and efficient which makes for a pleasant experience..

Thomas

Jul 16, 2015

Toni always does a great job explaining work that is going to be done on our cars. Great customer service!

Chantel

Jul 13, 2015

Friendly, courteous, accommodating. Salesperson stayed in communication while service people do too. I would recommend family and friends here to experience the entire car buying experience.

Janet

Jul 2, 2015

Car taken on time, work completed quickly, pleasant reception staff and waiting room, given sheet at end detailing extensive list of items checked on car - didn't have to ask "what did you check besides the oil?"

Jeanine

Jul 1, 2015

Called the service dept because I could not get the hood to latch after filling the washer fluid. I was told to just bring it in, no appointment necessary. As it turned out, the spring in the latch was in need of cleaning & lubrication. Since it needed that done, I also asked if the oil could be changed. They worked me right in their schedule. Very pleasant gentlemen at the desk!

John

Jun 30, 2015

The staff always take care of the car and me when I need help - for instance with an insurance claim.

Richard

Jun 26, 2015

Very pleased Walter was able to set the part within hours, came on Monday with the problem and left Tuesday afternoon fixed. It was just great!

Balbach

Jun 19, 2015

I have worked with David Stanton on the lease of 3 cars now, since 2009. He is very knowledgeable about the Subaru line, listens to what I am looking for in a car as well as pricing, and works to find the right match.This last experience was enhanced by the speed of the financing process. David worked with the finance manager, and both came up with acceptable terms without the dreaded negotiation. The car was in perfect condition and ready to go. Absolutely no complaints about the car, the service, or the entire process.

Jones

Jun 12, 2015

Super Friendly! Not pushy . Very knowledgable. I am a first time Subaru customer .... I think I'm hooked !

Ronald

Jun 12, 2015

I was totally satisfied with the service advisor and the work performed on my xts. They fixed a problem that I had previously been unable to have corrected by my former dealer.

Catanese

Jun 3, 2015

David Stanton was a patient and professional sales person. He answered all our questions, found the car I wanted, and made the experience as easy as possible. I am very happy with the new Subaru.

Juan

Jun 3, 2015

The courtesy and welcome I received was great!! my previous experience in City Cadillac in Long Island City, NY was awful!! my vehicle had broke down and, was there longer than, I anticipated!! GM Matt Kersey, Harry Hoyle, & Steve Megaw were outstanding in expediting the service of my vehicle!! Kudos to them.

Anne

Jun 2, 2015

Both Corey and Tony are always such a pleasure to work with. They make bringing your car in for service a joy!

Robert

May 30, 2015

Your Service Agent, Walter, should be considered as the poster guy for Cadillac. He is thorough & thoughtful with his explanation of service needs for their automobile. Both of my Cadillac's are out of warranty but I continue to come to Delaware Cadillac not simply for the quality of service but more for how reassured I continue to be as a result of how Walter is able to politely demonstrate that Delaware Cadillac is the best of the best for quality of service,

Heaney

May 27, 2015

They had the car available. Salesman did a good job explaining all the accessories. bluetooth, eye-sight saver, modified cruise control, crossbars, etc.

Oliva

May 21, 2015

Delaware subarus customer service was outstanding and their attention to detail real put me at ease. I will certainly recommend them.

Margrethe

May 19, 2015

pleasant people, professional peopleclean, bright free wifisaturday service hoursservice timing seems very efficient as in my few visits, they have been on time and accurate on their estimates of how long the service will take.

Ralph

May 15, 2015

Service was as requested, well done and timely. Added benefit, the car was washed which my wife loves. Also your person at the desk is very nice. She always remembers my name, just like at "Cheers".

Diane

May 8, 2015

I was scheduled for a 90K maintenance at short notice and was impressed at how efficient the whole thing was. Now I can go on my trip with confidence that I'm driving a safe vehicle!

Gina

May 2, 2015

Everyone is extremely accommodating. I greatly appreciate how easy it is to get an appt. and how quickly repairs are made.

Robert

Apr 25, 2015

I appreciate the range of options offered to keep the cost of repairs for an old vehicle in line with its "value." I am also most grateful for the shuttle service to and from my workplace!

Joseph

Apr 21, 2015

As expected top notch. A customer of many years I have grown to expect the best service at Delaware Cadillac.

Peter

Apr 8, 2015

I have been a customer at Delaware Cadillac for fifteen years, having purchaes six vehicles sofar. I wouldn't do that if I didn't get the type of service that I am looking for.

Wittenbach

Apr 8, 2015

Michael Cassidy went above and beyond to get me into a Subaru, without him I would have jump ship and gone with Concordville Subaru instead. Once April understood what I was interested in doing she was also very helpful, and they both got me in and out in a timely fashion.

Richard

Apr 4, 2015

On the front end, both Corey and Tony are a pleasure to deal with. The work was done perfectly and as promised. I was also offered a courtesy ride home on drop off. Overall excellent experience from a great team. Had the opportunity to purchase some parts as well and John was extremely helpful.

James

Mar 27, 2015

Service was fast and courteous. My car was serviced (and a tire that had picked up a nail was repaired) and I was on my way in less than two hours. Well done.

Wayne

Mar 25, 2015

Delaware Cadillac continues with excellent service and very courteous people. I continue to buy cars there in large part because of the service department.

Roxanne

Mar 23, 2015

Walter is the best!! Also Bobby the driver who dropped me at work and picked me up when my car was done was very friendly and right on time.

Peter

Mar 20, 2015

The service woman (Ketti) was very friendly during check in. She notified me about a concern of my brake pads and promptly responded when I asked for a quote to replace them.

Dwight

Mar 19, 2015

My vehicle was in for a normal service (oil change, etc.) My service advisor is Walter Feist. I have been dealing with Walter for a number of years and he is always courteous and goes out of his way to make certain my service experience is completely satisfactory.

Shirley

Mar 13, 2015

Every time i go there, the service is efficient and friendly. I feel like my car is well taken care of.

Charles

Mar 10, 2015

my rep walter kept me updated on progression on done to my car and made sure all work was done properly.

Thomas

Feb 22, 2015

All aspects of our recent visit to Delaware Cadillac were superior, including scheduling, timeliness of repair, loaner car, and above all, the customer service we received from Walter, our service rep. He remained in contact with us and treated us with superior customer service and satisfaction.

Royce

Feb 17, 2015

As usual, everything was taken care of quickly--actually faster than I thought!! Walter kept me informed of ongoing work. this work was included under my warranty.

Glessner

Feb 9, 2015

Very personable and down to earth. None of the slick car sales image was projected. They went the extra mile to make us happy and I can tell that they are very motivated to please. A great experience.

Nizinski

Feb 5, 2015

The entire staff at Delaware Subaru was very helpful and definitely made the process very easy. Patti and I were impressed with the deal that we got.

Rosenthal

Feb 4, 2015

Everyone truly tried to make the sale happen. Dave is the perfect example of a salesperson. When a color wasn't in stock Dave brought one in from another dealer for me to see. I didn't even buy that one.

Kenneth

Feb 3, 2015

the gentlemen who ran the front desk. having trouble with rating scale I would and have refered people. I refered my sister and she bought a forester.

William

Feb 3, 2015

Walter in service does an excellent job in representing Delaware Cadillac. He advised that parts would have to be ordered in order to complete the service. Kept us informed on the progress and when the car would be ready.Certainly a model of how service needs to be handled.

Diana

Jan 31, 2015

I was able to schedule the time I wanted. There was a drop off at my appointment with no delay.

Linda

Jan 29, 2015

When buying my Subaru the Dave made the process easy and painless. The service department were very courteous and got my car in and out in a very short period of time.

Ernest

Jan 28, 2015

The staff is very professional and very trustworthy!! Make you feel welcome. Helpful in solving problems!! I will always recommend them to friends!!

Olivia

Jan 23, 2015

Service and sales departments were wonderful to work with. Had a great experience buying my new Subaru. Would definitely recommend this dealer to my family and friends.

Patrick

Jan 20, 2015

Tony & Corey are very tolerant people. The nag lights came on due to my own stupidity. But they were patient and explained how I could avoid the nag lights.

Carole

Jan 19, 2015

Service was great! However, automobile prices were a bit higher than those Caddy dealerships from other states. Bought one from PA instead.

Hanes

Jan 14, 2015

I compare the service favorably with what I appreciate in a good restaurant: attentive, but not overbearing. Mike was informative and generous in his willingness to help me consider the options and test drive the alternative. I am also grateful for the close connection this dealership has with the source of the Kia I traded in.

Royce

Jan 14, 2015

As usual, my work (even though it was for a recall) was completed thoroughly and timely. I was offered a wash but refused due to cold weather. Walter was very receptive and explanatory.

Cathy K

Dec 24, 2014

Service department at this dealership provides great service and on time delivery. This was the first time I needed to use a car while mine was in the shop. The process was easy and I had no issues. Great job!! Love my Caddie.

Frank

Dec 17, 2014

Service Dept. didn't have my appointment for some reason despite a call from one of their folks during the week to confirm. Could have been a bad situation but Ron DiStefano, the Service Manager, got me a loaner and everything worked out fine. Thank you Ron for reacting so quickly and making a potential problem go away.

Thomas

Dec 11, 2014

Service was performed as promised and finished earlier than original estimation. I really appreciated that. Toni and entire service advisor team are friendly and outstanding!Also, thanks for a better selection of TV channels in waiting room.

John

Nov 27, 2014

The dealership did a great job and it was prompt. The letter from the corporation about the safety recall was not complete in what is required. The dealership did a great job compensating.

Peter

Nov 25, 2014

Walter Feist has always been very professional and helpful for all of my needs.I continue to love my '06 CTS. Too bad you made the new model too big and removed the stick shift. Too bad the STS is too small with a flabby stick. I hope they are selling but I've read they are not. Good luck!

Raymond

Nov 22, 2014

Shortly (5 days) after buying my first Cadillac, I had a small bulb blow out below headlight. I called and was told I could bring it right in and it was immediently taken care of. " I can't ask for better service then that!"

Roger

Nov 22, 2014

Mr. Harrison Hoyle went above and beyond what a regular salesman would of done. He worked with us and answered all our questions. He was not over aggressive. We would deal with him in the future.

David

Nov 5, 2014

It was a great pleasure doing business at Delaware Subaru. The experience and service was extraordinary. The staff, Tom, Dave and Charles made the buying experience a great one. Also they have been very helpful answering questions we have had about the operation of some of the features of the car. Sometimes when you go to buy a car, you think "Oh boy, this isn't something I like to do." Delaware Subaru erased all of those feelings from our minds the minute we stepped into the showroom. What a great car buying experience this was. Thank you, Delaware Subaru!

Cynthia

Nov 2, 2014

My answers to question 1 and 2 speaks for itself. You are always advised ahead of time if your car need additional service and what time your car will be ready. I know exactly how to plan my day.

Janet

Nov 1, 2014

My service representative, who i have had for over 10 years now, has always understood my needs and provided me with the information accurately, courteously, and ALWAYS with a great attitude.

phil

Nov 1, 2014

Was looking for a used car .and they had a very clean 08 GMC Acadia. My salesman name Dick was great and my the whole buying experience great. But after three week there was a noise in the front end . So I took it back to have it look at it . But the time I got it back the 30day warranty had expire but I had only but about fifty miles on it . So after the service department look at I was told it needed a new front strut . And that they wouldn't cover it . So after talking to Walt he told me that the service manger was on vacation and he would talk to him about the problem when he got back. And too give him a call later so now it my job to track him down . Well to make the story short Walt said they would split the cost for the repair. And that my half would be around 350 to 400 dollars for one strut . Well that was just outrageous because I took it to a different repair shop and they did both struts and a four wheel alignment for . 707.00 so to sum up Delaware Cadillac the salesman was great service was the worst

Ronald

Oct 29, 2014

I have been dealing with Del Cad for several years. All of the departments are exceptional from sales to service!! Our sales consultant, Larry Price has been very helpful, very knowledgeable and a pleasure to deal with.

Patrick

Oct 28, 2014

From the moment of making the call to schedule our car for service, to the greeting when you walk in, to the billing, all of your service team is there to make the process easy and friendly.

TeshinaW

Oct 24, 2014

The sales agent Mike Cassidy was welcoming, understanding, and willing to work with my time constraints in order to assist me with the purchase of my new vehicle. Also, the manager Nick Gianakis was so very kind to contact other dealerships in the area to locate the new vehicle that I was interested in.

Vincent

Oct 23, 2014

Met immediately and told I would be next. Potential cause to my problem (oil leak) was explained, and I was out after an hour.

BAB

Oct 20, 2014

Addressed my questions and request for drive-away price prior to coming in. Straightforward dealings while at the dealership. Regular updates on the car's ETA. Very, very happy with the purchase and the overall buying experience.

TP

Jul 14, 2014

I was shopping for a Subaru Forester in January & online I found a service vehicle that met most of our requirements from the dealership. I corresponded w/ David, who said he could sell me the 2014 Forester for the asking price & include 2 minor add-ons. Before commiting to driving over 100 miles to Wilmington, DE, I wanted to insure the car would be available the next day when we arrived. He guaranteed he would have it ready & waiting for me & even said he put a "Sold" sign in the windshield. So, my wife & I arranged childcare for our 10 month old twins (which I explained to David we would need to do) & set off the next morning for our appointment in Wilmington, DE. We even called to confirm the appointment while en route, but then received a call from David that another saleperson just sold the car to a lady that had walked on to the lot. Frustrated, I asked him what happened to his guarantee & he said he had been "over-ruled" by his manager. I told him that I wanted to speak w/ this manager & he promised I would receive a call. I never heard from the manager. To add insult to injury, a few days later, I received an email from Devon (client relations), that read, in part "...we realize you are going to purchase your car from someone, so why not us?" I responded to her email, explaining why I hadn't (& wouldn't) be purchasing a car from them & added that, despite yet another promise from David, I'd never heard back from the manager. Not surprisingly, she failed to respond or have this manager (or any manager) contact me. If there was a simple miscommunication at their dealership, that's one thing. But the very least they could do after wasting so much of our time & money is to contact us to apologize for the inconvenience. Collectively, they lacked the common courtesy to do even that. Incredibly unprofessional.

Dwight

Jun 16, 2014

Brought car in for 15000 mi. service. I have been using this dealer to service my cars since 1998 so I think this reflects my satisfaction with the service dept at Delaware Cadillac. My service adviser is Walter Feist and he is always very courteous and helpful.

Mathew

Jun 13, 2014

Great new facility! Kept the old coffee maker, cabinet and rug that we knew so well at the old shop. Got the work done fast and I was out of the shop 45 min after they drove the car in to work on it. Did a great job at a reasonable price. Love the car and love the service.

Satisfied Sorento Owner

Jun 12, 2014

Jordan is an excellent Service Associate (not sure if that's the correct title) He explains needed repairs in simple terms and is never pushy about additional services. I believe he genuinely cares about my satisfication with Kia, and is dedicated to making the customers experience a positive one.

George

Jun 11, 2014

Your professionalism, your honesty and integrity are amazing......for the first time in years i was there, it was very relaxed in the accpetance area. You could have easily told me I needed brakes now but your information to me was, "you do not do a lot of driving so at your next maintenance you will probably need brakes.....so appreciate your honesty.

Elizabeth

Jun 8, 2014

The greeting we received, letting us test drive both SUV's. Made it easy for us the trade in. And the customer service we received was excellent.

Barbara

Jun 6, 2014

Easy to work with, no high pressure sales tactics, Charles and April were excellent to work with. Both of them made the experience pleasant, An uneventful car purchase.

Julie

Jun 5, 2014

I really like working with Toni. I trust her and think she gets me the best service for the least amount of money.

Ralph

Jun 5, 2014

I just bought a new Cadillac CTS. This is my sixth car from Delaware Cadillac, five of which were sold to me by Harry Hoyle. I obviously value GM products, Harry Hoyle, and Delaware Cadillac. I am glad they are still in the automobile business.

William

Jun 5, 2014

Jordan and the service crew always make me feel confident that I am driving a safe and well maintained vehicle.

Jeffrey

Jun 4, 2014

even though I didn't have an appointment, but I had an airbag sensor problem, they took my car in a had it completed by the end of the day.

Kathleen

Jun 4, 2014

Communication between service manager and customer was great along with quality of work. Availability to use shuttle service is a plus.

Eileen

Jun 2, 2014

Took me in fast when my check engine light went on, I was on my way to my college reunion in upstate Pa, and it was taken care of in less than an hour. Unfortunately, the engine light came on again and I had to return it Sunday night on my way home.

Eric

May 31, 2014

I took my car in to have the A/C checked out, and they performed a multi-point inspection at no charge. Given the high mileage on my car (93k), it meant a lot to me to see all the mounts, fluids, bushings, brake pads, suspension, etc. inspected and actually achieve green ratings for every single category except electrical/lighting. The 2 bulbs that illuminate my license plate had burned out and were replaced free of charge. It is service like this that makes me feel as passionate as I do about the Subaru brand and all of the Subaru vehicles I have owned.

Gerald

May 29, 2014

good managing staff, they are well rounded with what they are doing to give you the best service they can give.

Robert

May 29, 2014

I always feel that I get first class service at Delaware Cadillac.Toni Spiller does a wonderful job of handling any service that I need. She goes out of her way to make customers satisfied.

Thomas

May 28, 2014

05/27/2014 Brought my 2008 Impreza 2.5i in for 75,000mi service. I am driving to Phoenix, AZ in September and I want the car in good shape. Some things I expected, brakes, fluids, wiper blades, tire rotation etc. The mechanic found the transmission oil cooler lines leaking, which I was not aware of and I greatly appreciate the find. One line was not in stock and I left with the caution to keep an eye on the trans oil level until the part came in on Friday.05/28/2014 Saw that the leak had gotten worse and took the car to service to await the part. Rented a new Crosstrek Hybrid to drive to work. It is a very nice high tech car, but the Neon Lime Green color? I don't know. Corey L. was more than helpful and has always been very professional.

Diane

May 25, 2014

I was scheduled to accommodate my own time requirements. Cory and Tony both helped to get me in and out quickly, and seemed interested in my issues with my car.

David

May 21, 2014

The new service location is fantastic and the employees are always friendly. I was happy with the service received and actually had my service expedited due to scheduling conflicts.

Stephanie

May 21, 2014

I always love the friendliness of the service team. Jordan's customer experience focus is what keeps me coming back to the dealership for my work versus another company.

Maureen

May 20, 2014

I greatly appreciate the honest, direct, no-pressure sales approach you took with me. I feel that I got a great vehicle, a great price and great service. You took the anxiety out of the car-buying experience for me. I particularly appreciate all the time you took with me to answer my questions and allow me to understand all of the features of my new Forester at a comfortable, relaxed pace. You folks are the best!

Charles

May 19, 2014

My experience at the Cadillac dealership was outstanding.I was impressed with the wash job after my vechiclewas serviced. Even the tires were shining like new. This Dealership is a first class operation and they value their customers.

Janelle

May 19, 2014

Pleasantly surprised! Found the service this visit much better than my prior visit. Service is very important to me. I will say the loaner cars are still filthy on the inside.

Nancy

May 19, 2014

I was very satisfied with everything regarding my visit. My issue was resolved in a very friendly and courteous manner. I believe the dealership went above and beyond the usual experiences I have had in the past at other dealerships. I will definately return for any needs I may have.

Ebbie

May 18, 2014

What I like about the experiences that learn with the kia dealership, they heard what my problem was and I was having some trouble with my vehicle on my way to Phila. they heard my problem and they wanted to assist and see what they could do to help, at the Kia dealership. Tom spoke with him briefly one evening before closing and he stated for me to give him a chance to see could he help me. I informed him that I will see you in the morning, and after arriving Tom allowed me to see what I like and we would get together and put the number together and I left driving a 2014 kia. Awesome !!

Linda

May 16, 2014

Always a delight to bring the car in for service. They are prompt and pay attention to detail. Tanya and Walter from the service department are great.

Carl

May 15, 2014

People in the service department were courteous and very efficient, so that I was in and out in a short time with all the necessary work done. The relocation of the service department adjacent to sales is a big improvement.

Cheyenne

May 15, 2014

They realized that one of my filters needed to be replaced that wasn't in the package I was getting. They went ahead and changed my filter free of charge :)Also they washed her, she had some bird poo.The guy t the service desk is always very helpful.and friendly.

John

May 14, 2014

Understanding. Familiar with me and my concerns. Anticipated recall maintenance request. Stayed late to allow me to return loaner and get my car just before I had to travel. Above and beyond most dealers.

Michael

May 14, 2014

As always the service was excellent and everything requested was accomplished. Walter was a great help. We had an issue with the estimated time to complete. This was cause by the slow delivery of four bolts. However, the offer of a loner car was greatly appreciated and no inconvenience was experienced on my end. Thank You.

Mathieu

May 10, 2014

The service manager was extremely helpful and informative. The service itself was performed efficiently and in a timely manner. I was very happy with the overall experience.

George

May 8, 2014

The team works hard in making sure the fix the problem. my engine light came on and than went out ,but they check the system and were able to tell me why it went on. bad gas.

Janet

May 8, 2014

The service exceeds my expectations time and again and those expectations go up over the years. The commitment to customers and quality of work make me a happy customer.

Marianne

May 6, 2014

Kia gives "old fashion customer service" where you know the job is done right the first time! Also reminds me of the show "Cheers" where everybody knows your name! I am always greeted by my first name....Love that.....

Robert

May 5, 2014

thanks to Steve and to the mechank that pluged my tire that has been leaking for a couple of months,,,thanks Steve

mike

Apr 28, 2014

Great service with a great deal. Love it. Great price and good rate.

Dominic

Apr 27, 2014

It was a pleasure to not have to drive up to the dealership.And the driver that they had come and pick up my car was very nice.. So easier for me!

Amy

Apr 26, 2014

I was in a hurry and dealing with time constraints due to a rental car that I had to return and work commitments. I knew exactly what car I was looking for and was out of the dealership in 1.25 hours flat and back to work. Charles (sales) was professional and very competent, April completed the paperwork in a very timely manner and Devon was very personable and hospitable.

Mary

Apr 24, 2014

Always great service. A special thanks to Walter for doing an excellent job and keeping me informed while my car is being serviced.

Royce

Apr 24, 2014

Steve and Walter keep me informed on the progress of the work on my car(s) and explain fully what is or needs to be completed. Work is performed in a timely manner! Even though it takes time from my day, I enjoy coming to DE Cadillac.

Barbara

Apr 23, 2014

I had no appointment - only an emergency situation. I was taken in immediately and helped saftisfactory, which I'm grateful.

Mohsen

Apr 23, 2014

We found your staff very professional and pleasant. We would like to thank especially Miss Jen Beamish for extra ordinary hospitality and professionalism. She is an asset to your organization.

William

Apr 23, 2014

My Service Manager, Walter, is an Outstanding representative of Delaware Cadillac. On this visit I was only looking for an oil change however, your team found a small trans.fluid leak which was also corrected.

Jordan

Apr 22, 2014

Toni in service was amazing. She kept me informed and explained the type of tire and the process of replacing it.

Robert

Apr 22, 2014

When the customer is completely satisfied it's difficult to elaborate additionally other than to say that Walter represents your company in a most professional manner. His customer service qualities are impeccable.

Wendy

Apr 21, 2014

Always good service and very nice service Lady (Toni), to get the job done when I am having a problem.

James

Apr 19, 2014

I always have a good experience with Delaware Cadillac. Service writer Walter is outstanding. The gentleman that brought my car back to Dover and picked up the rental car was very professional. He was enthusiastic about Cadillac products and Delaware Cadillac.

Arthur

Apr 11, 2014

Service went as planned. It might help stimulate sales if known customers could browse the new car corral, IE buzzed in through service.

Edward

Apr 11, 2014

Steve Magaw always doesa agood job for me. Always pleasant to deal with and corrects and understands my problems. Only thing is that over the 18 months I have this XTS I have had a lot of minor problems. This has resulted in alot of calls to Delaware Cadillac

Ivy

Apr 8, 2014

I would like to give a special shout out to Walter for always providing an relaxing atmosphere every time i come to Delaware Cadillac Subaru... I have 2 Cadillac's and because of Walter I keep returning... Thank you

Rolf

Apr 7, 2014

As always, I want to compliment Walter in Cadillac Service for his professional and friendly manner. My "new" car is very satisfactory and I am delighted how smoothly and speedily everything was arranged.

Charles

Apr 3, 2014

Prompt response. All question answered. Detailed instructions regarding use of new car. Good price, easy transfer. Very friendly and helpful staff. Can't ask for anything more.

Diane

Mar 26, 2014

Actually it was me, her husband David who took our SRX to be repaired & serviced... as always Steve & his team did a excellent job in every aspect! Our car came back washed, vacuumed & mainly with all the requested work done in a timely manner! Great job!

Douglas

Mar 26, 2014

From the ease of having my vehcile picked up at my workplace, to quick response to having the vehcile serviced, everyone on the team was very professional and polite. Very customer orietned.

Willard

Mar 26, 2014

The required service was done as requested. Walt did a fine job. Things to keep in mind. While 7:30am appointments are avaiable, the service personnel do no get there until 8am. Early service is completed before the car wash resources are available.

Selvam

Mar 24, 2014

Did not feel pressured to buy the car. Was given adequate time to think about it and even allowed to do an overnight test drive.

Thomas

Mar 24, 2014

Toni did a great job working with me to schedule the pickup, service and delivery of my 2010 SRX! The service performed corrected the issue and I am pleased with the results.Thanks Toni and Delaware Cadillac!Tom H.

Luis

Mar 20, 2014

I am extremely satisfied,I had a Great experience, they are a amazing dealership, I will never buy a car from any other dealer. From Cuba whit love, Luis Soria.

Caitlin

Mar 17, 2014

Staff was very friendly, knowledgable and helpful. They had my in and out in a timely fashion, but also with great customer service.

Cathy

Mar 17, 2014

Wonderful experience. I bought a new 2014 Raven black SRX. Everyone at the dealership was friendly and helpful. Great experience!!! I would highly recommend them.

Bobbie

Mar 10, 2014

Everyone was very polite, and went out of their way to help and answer any questions. I was greeted when I went through the door.

Richard

Mar 10, 2014

I was attracted to your dealershiph because I learned from an inventory search that you had the precise model and color SRX that I was interested in, and that it had no additioal extra items. Your sales people came up a satisfactory price including my trade in. Jen Beamish and Alan Alcott were pleasant and cooperative and I enjoyed dealing with them.

Stephen

Mar 9, 2014

I was on time. They were ready for me and I was out in a timely manner.Thanks for being on time.

Galen

Feb 28, 2014

Tony and steve are great! Even the young lady that takes the mone treats me like family! I am so happy that I found Delaware Cadillac! !!

Peter

Feb 27, 2014

The service man was fast and gave me two updates of the progress of the work being done on my car.

Alfred

Feb 25, 2014

My experience was exceptional. I was greeted, in a veryfriendly manner, and my problem was resolved immediately. Ienjoyed viewing 2014 models.

Patty

Feb 25, 2014

WOW! Great Service from Steve, Ron, Toni, Walter Tanya, Debby and Domenic. This is the Team Auto Team Delaware! WOW! Best Team in The Whole USA! This Team is a 7 Star Team! WOW!

Peter

Feb 17, 2014

We have purchased three Cadillacs, two Saabs and a Mitsubishi Eclipse from Delaware Cadillac over the years. need I say more? We like the experience.

Bronto Robert

Feb 14, 2014

Always great service that I can depend on .. That's on the staff of Delaware Cadillac ...especially Walter thanks again

Mildred

Feb 9, 2014

I was treaded with a smiling service manger. He got me in and out in a very reasonable time. I enjoyed the quite waiting area while I waited. I would suggest WI FI for the customers while they wait. I could have got some things done. No WI FI connection.????? overall VERY GOOD SERVICE. in a word,EXCELLENT

Henry

Feb 6, 2014

IT WENT VERY WELL AS FAR AS I AM CONCERNED. THEY WERE ALL VERY PATIENT WHEN WE DECIDED ON ANOTHER COLOR AND HAD TAKEN A RIDE IN THE ONE THEY GOT READY FOR US. WE BOUGHT THE OTHER COLOR, NEVER DROVE IT TILL WE LEFT THE LOT

Michael

Feb 6, 2014

very professional make you feel welcome, Steve is the rep that helps me when I need service and he is always willing to offer his advice

Brian

Feb 4, 2014

Customer Service, professionalism is a great thing at the site and by the people who conducts my business. The only issues I have, 31 days for repairs, 2 re-work visits, is a bit much and demanding for me.

Wendy Wilcox

Feb 2, 2014

My salesman, Gary Dobbins, was very helpful and professional. I bought the car that evening and the process was short and smooth.

James

Jan 30, 2014

Everything went as well as could be hoped. I have recommended Delaware Cadillac to others. The service department is one of the reasons that when the time comes, I will probably buy my next car at Delaware Cadillac.

Charles

Jan 29, 2014

Dead battery early morning cold with heavy icing. Delaware cadillac emergency response contacted vis ONstar. Responded within 10 minutes and resolved problem immediately. Can't ask for anything more.

Denise

Jan 29, 2014

From the initial contact to "sealing the deal" Salesperson Larry Price was a pleasure to shop with. Shopping for a vehicle is a challenging experience. Mr. Price made it far less daunting. I will recommend others to purchase from him.

James

Jan 29, 2014

My car was serviced as needed, I had time for a cup of coffee and to browse among the showroom models (very nice) and was informed that my car was ready. I paid the bill and was on my way.

Vincent

Jan 28, 2014

Service resolved issues requested. Evaluated conditions and determined one request was not needed. Examined mechanical conditions and recommended where additional service or repairs were needed. Contacted me prior to service and washed my car! That was important to me.

James

Dec 31, 2013

Never had a better car buying experience. Your web site is kept up to date so I was easily able to check your inventory regularly and compare with others. Our sales person, Richard Saruga was emtermely patient in explaining carefully all of the electronic features of the SRX, which were all new to us, including the Onstar feature. Richard was never pushy nor did he insult our intelligence , as so many car salespersons have at other dealerships. Although his day was scheduled to end at 5:00, Richard stayed well after 6:30 , syncing my cell phone to the car and introducing me to Onstar. He also told us not to hesitate to call him if we had any questions on the future. As I told Richard, when we called Delaware Cadillac with a question about the car we saw on line, we lucked out when he picked up the phone. We also appreciated the fact that we could meet and discuss the car in Richard's office , rather than at a desk on the showroom floor. We also had a pleasant experience with the finance representative ( Lauren - I think is her name), who had our paper work ready, was very personable, and also not pushy, which means a great deal to us. The car is wonderful as was our experience . We will not hesitate to recommend Richard Saruga and Delaware Cadillac to our family and friends.

Clemens

Dec 21, 2013

The service was excellent. Happened to be meet as I partked by the service respresentative who recognized me, asked for my keys and I was off to the waiting room. Was a bit shocked by the cost of the replacement part to repair the headlight. Almost $300 for a replacement bulb seems like one should get more than light.

Alfred

Dec 10, 2013

Maintenance is excellent. We are very pleased with the maintenance on our 2011 DTS & 2012 SRX. For purchasing a Cadillac, we like Harrison Hoyle. The problem is, you want a higher price for your cars. We found our DTS in NJ with a lot less mileage & a much lower price. We bought our 2012 SRX in FL new at a much lower price. We would rather deal closer but have not been able to do so to purchase cars.

Robert

Dec 7, 2013

Well, hats off to the staff of Del. Cadi from the salesmen,to the service dept. the wife and I find the group has helped us in many ways except for one person who tells me I'm not wanted there. he doesn't even offer me a cup coffee when I come in the salesroom ...but honestly the best group of men

Robert

Dec 3, 2013

The service at Delaware Cadillac has consistently met or exceeded all expectations. In my nine years of multiple Cadillac ownership, I trust only them to service my vehicles.

Carl

Nov 23, 2013

Loaner was available and service time was as promised. Don't know if it fixed the problem 100% yet but time will tell after a few trips.

Patrick

Nov 20, 2013

While my normal service rep was out, it was like they, the service group, didn't miss a beat. I was promptly received and we discussed what work was scheduled, and due to a covered extensive repair I would need a vehicle in excess of one day. I was provided with a vehicle. I appreciate the great service and the professional personnel in the entire dealership.

Buck Simpers

Oct 14, 2013

I simply want to let you know what great service received at your body Shop: I am fully aware in business most of the time, what is not right and what is wrong. Not the case here!!! Mr.... Ryan Bailey is great. Very pleasant and very approachable. Very attentive and I feel likes and takes pride in his Job !!!! Ryan shared with me he as work for the Family for #5 years!!! Today I had to stop by to get a few things out of my trunk and chose to ring the bell as I did not want to climb the steps. Barbara came down and she was very accommodating. Very personal and quickly went back upstairs to get Ryan. Ryan helped me to get most of everything out of the trunk so work could commence. I asked Ryan to explain what in fact the damage was? Ryan quickly went back upstairs to get the print out sheet and spent the time to explain everything to me. Again a great Guy !!!! As I was there a New Malibu came in and I asked if I could switch cars as I was given an Impala and was not liking it. Again NO PROBLEM !! Ryan even Matched my Blue tooth for the rental car. Simply thought everyone should here something positive!!! Positive Service do not just Happen. Positive service takes training with People who want to be there. Delaware Cadillac is doing a great Job!!!! Great Job!!!! R.W. Buck Simpers

unsatisfy customer

Sep 14, 2013

Me and my husband went there to buy a cadillac and at beginging we agree on how much it was it was great deal but end of deal they change there price more what we talked about , the service was horrible if we would of known those numbers from the beginning we wouldnt waste our time there or waste my gas . The sales guy was very rude to my husband and disrespecting him and decides to smoke in front of my baby why would i wanna buy a car there we will never buy a car from there again instead were taking our money else where were we get the respect we deserve i am highly beyond unsatisfy .

Rosalyn Kawer

Jul 31, 2013

I was traveling on business for a day from NJ, and my car's check engine light went on. I was terrified that the engine was going to cease, and the car was bucking, and so I called my hometown Subaru mechanic and he told me to go get gas and see if that helps. I did so, and still nothing. I saw Delaware Subaru and pulled in. The service attendant helped me and told me it would be about and hour to assess the problem and had someone drive me to work to check my car out. I called them around 12pm to see what was wrong with the car and they told me exactly what it was. They said sine they knew I had to get on the road, they would get the car done ASAP and it would be done around 3. I called around 3 and they said the car was ready and the attendant would come pick me up at work. I was so thankful for them and was so blessed they were there!!!! Thank you again! I will let everyone know how wonderful it was!!!

Cadillac DTS 2008 Dark Blue Chip

Jun 23, 2013

Very dissatisfied with my visit to the Delaware Cadillac Service Department. They failed to correct, fix, or even notify me, of the existing problems. I had to take my Cadillac, to another local garage to have my problems corrected. I will no longer return to this Dealer, for any of my Cadillac motoring needs. Oh yes, this was not warranty work, and I was a cash paying customer. I guess they could not be bothered with my problem, and hoped I would just go away. Well, I have, gone to another Cadillac Dealer.

Ted B.

Jun 17, 2013

Wanted to share that my wife and I had a great service experience with Delaware Cadillac. Sarah and Toni took care of everything exceptionally well. They were professional and courteous at all times. I scheduled my CTS maintenance by phone with Sarah. Toni took care of the service when my wife brought the car in. Everything was done quickly and on-time. When I had a particular concern, Sarah went above and beyond to resolve it. She made me feel like a valued Cadillac owner and customer. (It's also great that they have wifi available in the wait area.) Thank you Delaware Cadillac!!! -Ted B.

Charles Lewis

Jun 3, 2013

This dealership has maintained our 2001 Saab convertible since we bought it new from them. It is a low mileage car with 36,000 miles . It still drives great and gets compliments every time my wife drives it.

Robert Dantzler

May 30, 2013

Mr Hoyle made my experience with Delaware Cadillac a very pleasant car buying adventure.

Peg Mislock

May 29, 2013

This is our 3rd experience purchasing a Cadillac from Delaware Cadillac. If we could give them 6 or 7 stars, or more, we'd do it. They make the experience of buying a car effortless and pleasant. I couldn't be happier with my SRX, it's beautiful and has everything I was looking for. It's such a pleasure doing business with everyone from the sales room to the service department. Everyone is always so helpful and responsive. Thank you all!

Peter T

May 29, 2013

I wrote a review before, but since then I had an issue with my 2012 SRX, which was particularly difficult to diagnose and fix. Nevertheless, Steve Megaw persisted in trying various approaches, let me have a loaner for a whole week and eventually solved the problem and fixed my car. I really appreciate the persistence and this is another example of the service we get from Delware Cadillac and why we keep coming back. Peter T.

Marianne

May 21, 2013

I cannot say enough about the service and buying process when I bought my impreza sport. I cannot be happier with the car and I thought I wanted a used car. The price from another dealership for a 3 yr old certified car was not much less than the new car that I purchased. Great people working at Delaware Subaru and very willing to help. I love my new car!

PeterT

Mar 18, 2013

We have purchased five cars from Delaware Cadillac, a 2000 Mitsubishi Eclipse, a 2003 Saab 9-5 Aero, a 2006 CTS, a 2007 Saab 9-5 Aero, a 2011 CTS AWD and a 2012 SRX AWD. What more can I say? If we didn't like the cars, the service, the sales force, we wouldn't be coming back. I am sure we'll be back again.

Unsatisfied customer

Feb 4, 2013

I have been car shopping via internet for a while now and saw the car I wanted located ten minutes away from me. There were other cars available within a 60 mile radius, but figured I'd try the closest one to me and made the worst choice ever. Upon arrival at the dealership, I was approached by a man, who assisted us in checking the car I was interested in. He was friendly but short with us, inviting me inside before even offering to test drive the vehicle. I declined and he took my ID, went inside and came back out with the keys to finally allow me to test drive the car. I fell in love with the car right away, although during the entire test drive I smelled antifreeze. When I arrived back at the dealership, the guy met me outside and I told him the car drove perfect, except the smell of the antifreeze. He did not know what to say so he went inside and grabbed his manager. The manager came outside, looked around and said it must be the cleaner they used when cleaning the engine. I found this odd considering I could smell it through the heater and inside the car the entire time I drove it so I questioned him a little more. He eventually said he did not deal with used cars and only with new cars. So I was more confused why he was putting out here addressing this when he just admitted to not knowing much about used cars, let alone deal with it. The sales person took me inside to fill out paper work right away. He did not discuss numbers with me until I brought it up with him. We began talking about what we believe the car is worth and he immediately declined to work on a price and laughed the entire time. I could not believe, a place that calls themselves "professional", was actually acting like this. I began telling him why I thought the car was worth the price I offered by stating the price another dealership was offering, with a lot less miles and a year newer, and he replied "why don't you just go over there and buy that one then?" I was shocked. I left and as I was getting in my car, the manager went inside to ask why I was leaving and he walked out, looked at me and said "ridiculous". As I looked inside, I can see both salesmen shaking their head, pointing at me and talking. I have never seen something so unprofessional. I would never buy a car from there, let alone refer anybody there. I can not believe three grown men behave so childish just because they did not get the sale they desired.

Bud A.

Feb 3, 2013

Fantastic place to buy a car. My new Certified pre owned Cadillac is exactly how it was described and appeared in the photos. All of the items they addressed before I purchased, the new tires and brakes they installed, made them far more thorough than any of the other dealers I visited. The access to the carfax report was super easy too. When I called to see if the car was still available, Bob was great on the phone. He made me feel like a valued costomer. Whe I arrived at the dealership, I met the sales manager Andrew, and the sales person Carl was able to answer all of my questions. I knew their price was one of the best on the Internet, and they gave me a fair amount for my trade in, so the decision to buy it was easy. I was able to finance it within the monthly payment I had hoped for, and the finance manager John made all of the paperwork easy. Again, a great place to buy a car!

Amanda

Nov 28, 2012

Wanted to thank Delaware Cadillac for the best car buying experience ever! From Brandon Snow, our salesman to John Danze, the striking Finance Manager...together the took us line by line over every aspect of the car and it's purchase...was able to handle all my financing in house with minimal wait time! If you visit the dealership...try the free coffee and speak with John Danze or Brandon Snow if you want to be handled in a stright forward and professional manner. :)

Discussed

Oct 3, 2012

They lied about the availibility of a internet special price & attempted to sell me another vehicle. Took & cashed my deposit & never produced the other vehicle promised. I checked their vehicle stock two days later and the original vehicle listed on line is now listed for a higher price and available. I strongly suggest purchasing a vehicle elsewhere! Very poor management. They had a poor excuse every step in the process.

Cadillac

Sep 29, 2012

Delaware Cadillac is an Excellent place to do business! I am the Assistant General Manager. Regarding any nline reviewsthat you may have readthis is a relatively new area for us to ensure we are properly represented. I am the one who has responded to any of the egativereviews that you may have seen, and I am only aware of about three or four, namely on Google and Cars.com. There might be six dealership reviews in total on the entire internet for us, and unfortunately, people are more often likely to post a negative review than a positive one. The one thing about the majority of these reviews is that they were from people who did NOT do business with us. On a related note, each of the manufacturers who brands we carry have Customer Satisfaction Surveys (CSI) that get sent to any client who ends up buying a New car from us, or having Warranty work done in our Service Departments. Our Cadillac CSI is one of the highest in the entire Philadelphia Market, our Kia CSI is above Average, and our Subaru CSI is also one of the top in our region as well. Unfortunately, these scores are not made public. I wish they were. As they would paint a more realistic picture of what it is like to do business with us. Additionally, regarding Used Cars, we pride ourselves on the type of service we give to our clients who purchase Pre-Owned Vehicles from us. In most cases, the Used cars we sell still have some type of warranty remaining on them. But sometimes little issues pop up regarding state inspections, noises, etc. We will ALWAYS go above and beyond to ensure that our clients are happy. Our Reputation is VERY important to us, and we ALWAYS try to do the right thing.

anonymous

Jun 5, 2012

I offered asking price for a used 08 cts including taxes and tags, the salesman persisted to ask me how I came up with the number I offered. When I pointed out that the price was what they were asking for the vehicle, he persisted to try an sell it to me from the price it was prior. I told him that Im not paying for what it use to cost and then he tried to come up with every excuse he could of why they can't sell it including taxes and tags and then told me they could sell me another car with that deal but not the one I wanted. When I refused the deal of the other car the sales rep pawned me off to another person who also refused to sell it for the asking price. Never will I try to buy a car from here again.

Cub Scout Leader

Feb 5, 2012

I was in the market for a new Kia Sedona minivan. I shopped through Consumer Reports for the best price, which identified "Kia of Wilmington". I worked with Kevin McDowell who allowed me to test drive the vehicle and demonstrated all of its features. He was very courteous and not the least bit pushy. I got a great deal on the vehicle and paid a reasonable price for it. I feel that I got good value for my money and would recommend them again. I brought my sister down for a test drive of an Optima based on my own experience. I recommend them highly.

Informed Buyer

Aug 7, 2011

I'm going out of my way to write a review on DE Cadillac because of the pleasant experience my wife and I had with a specific sales associate. We are very savvy, well informed, buyers who purchase a new vehicle every 10-12 months. After visiting 2 other local dealerships, we landed at Delaware Cadillac to look at a used sedan on their lot. The first person who greeted us was Rick Yost. He was professional, courteous, and most of all he actually listened. Aside from a brief headache of negotiating through the sales manager, Rick helped us land on the sweet spot deal we were looking for. The first day we were also introduced a gentleman in finance, Tony, who was able to smoothly guide us through the paperwork the following day. We took delivery of the sedan after they ran it through the shop the evening prior to address two small requests. Overall, our experience at Delaware Cadillac was exceptional. With sale associates like Rick Yost and the support of a strong financial administrative team we were able to find a fantastic value. I would highly recommend asking for Rick if you plan to shop this dealership.