Used Cars for Sale at Devan Acura of Norwalk in Norwalk, CT

SAitken

Nov 27, 2016

Once you buy a car from them and they have your money, they could care less about their customer service. I bought a brand new car, which was never inspected properly. I know this because once I got on the highway the tires felt as if they were going to fly off. They replaced all my tires the next day. With less than 3000 miles on my car, a bubble appeared in my rear tire. Knowning I had not hit anything I asked for it to be replaced, they refused to contact the manufacturer (after the issues with my first set of tires, I am convinced I had gotten another faulty one) and forced me to pay for a new tire. I even put a call into General Manager, Amy, who instead of calling me back herself, made a service rep do her dirty work...so unprofessional. THEN, I made an appointment for an oil change, because I was leaving my car and coming back for it I was told they would need it for 4 hours, to get the "waiting" customers out of the dealership as they were the "priority." They didn't care that I too had an appointment and needed my car back. DO NOT BUY FROM DEVAN ACURA. HORRIBLE CUSTOMER SERVICE.

unhappyinnorwalk

Aug 18, 2016

I have owned Escalade, Navigator, Infinity and now to my dismay an Acura. Please beware when you purchase from this dealership, the service department is horrible. They do not give you true estimates as to the time car needs for service on numerous occasions. They seem to think if they offer you a loaner vehicle than there is no urgency in returning your car. My car has sat for days before I received any information. As well as zero communication as to when my car would be even remotely close to being finished. I have had to call and track down any communication re: my car. This is by far the worst dealership I have experienced in all of my years of ownership.

Happy Buyer

Sep 14, 2015

My trip to Devan Acura was such a pleasant surprise for me. I drove to Norwalk to check out a used Acura I saw on Cars.com without much hope that I could make a deal with the Norwalk dealership. I was helped by Nick, a young salesman who made me feel welcome and comfortable, and who was somewhat of an expert on all things Acura. While on the test drive my car was appraised so we were ready to discuss terms when we returned to the dealership. The negotiation was as simple, straight forward and stress free a process as I could have hoped for. No tricks, stall tactics, or low - balling was involved. We struck a deal with no hassles and I couldn't be happier. I returned the next day to pick up my car and, once again, no hassles or delays. The paperwork was efficiently handled with no pressure to buy "extras" most dealers like to sell. I've bought alot of cars through the years and my experience with Devon was easily the best I've ever had.

LT

Jan 17, 2015

I have the probably the worst experience during servicing my 2014 MDX at Devan Acura.After they changed oil and after I arrived home, I found that oil is leaking from under the car in my garage. Leak was coming from improperly installed oil filter. I was going to loose engine, if I took a longer trip. They do not have properly trained technicians even to do a simple service like changing oil, and I believe there no oversight of what those techs are doing.

fifi0807

Sep 13, 2014

The best place! Fumi was very helpful didnt feel no pressure to buy anything. Very very honest with fees and additional costs. Will definitely recommend!!

Kperry14

Dec 21, 2013

Dan in sales and Cindy in service went above and beyond for me! Great place! Amazing deal on a used car, honest and 0 run around. I visited 7 different car dealers before coming here. The negative ratings in no way shape or form represent this dealership. The major pros are:No pressureUnexpected extrasService with a smileGREAT waiting areaGenerous dealsAnd so many more!Thank you Cindy Miranda, Dan LaRusso and Mohab Elhammamy! I will be back for my free oil changes and in the very far future, another Acura from Devan Acura of Norwalk!

krysten.l.white

Nov 26, 2012

I had the worst experience at Devan Acura that I've ever had in my life regarding purchasing a car. Dan LaRusso is the nastiest most unprofessional sales rep I have ever met. My mother had a very poor experience with Devan a few years back ironically trying to purchase a TL and went to Curry instead. However, because I'm from Norwalk so after calling around to multiple dealerships and comparing prices I decided to go to Devan first because they are my home dealership. I was looking for a black 2012 TL and there were very few left as the 2013s were already out. Dan did not have any on the floor (which I knew before I came in) but still went in and allowed him to search for me. After spending about an hour there, he told me he would call me on Monday if he found one (which seemed very bleak after he already called multiple dealerships). I drove away and immediately went to Westchester who offered me a great deal and had the car on the floor (which I knew from the beginning). I called Dan before the weekend was out and let him know that I went w/ Westchester b/c they had the car and I didn't want them to sell it. I was bombarded with nasty, rude emails that could've come from no one else but a child. I was told not to bring my car to Devan for service and spoken down to in the most disrespectful manner. I spent half a day going back and forth in email with Dan and was surprised that he was so angry about losing one deal! It occurred to me that sales must not be that great with a terrible attitude like that, so to lose one deal must be a big deal. I would NEVER recommend this dealership to ANYONE...stay FAR FAR away! I recommend Westchester a million times over Devan, I can't even believe they are still open. I should've listened to my mother and avoided Devan like the plague. Please take your business elsewhere.

Mikey#9

Nov 18, 2012

Brought my car in for a FREE oil change which ends up costing me what they estimate as $499.00.They did the oil change and As I found out the next day jammed the hood of the car where OT would no longer open.Brought the car back and Clyde the service rep said it was fixed It just needed to be cleaned.Only problem I now found after bringing the car home,once I locked it with the remote, the beep and light flash which usually Signals the car is locked, now doesn't work.Brought the car back during the weekend requested loaner car which they said on the phone was no problem, now said they would only supply one if it took over and hour. I had told them prior that I had to go to work. Cindy the service rep. Now got one of their employees to drive me the 20 minutes to work.So far so good.Now I get a call from Cindy telling me that the car hood springs need to be replaced and the cable.COST $499.00She now tells me that I must have had and accident which bent the latch and that's why it was jammed.Maybe she should have spoken to Clyde who just the previous week told me it was fine just dirty and that they had cleaned it and now everything is fine He also never mentioned having any further trouble opening the hood.But now as she tells me it needs new springs and cable. Let alone prior to getting the oil change, the hood opened just fine, no problem. Now if it isn't fixed,it takes 2 people to ops the hood.I spoke to Amy the service manager since Cindy said that it was just a coincidence that the hood had failed now when they worked on it.She kept on referring to the age of the car.Again ,never mind that the hood worked fine before they worked on it.Curious also how the latch got bent, since I have never had an accident with this car.They take no responsibility just keep on harping on the age of the car. The car is a 2001, does the latch bend spontaneously after a certain age????? HaI certainly doubt that.worked just fine prior to the oil change.The only positive thing I can report is about their employee that drove me to work, Burt,he was one of the most up beat and pleasant person I have met in a long time. I am in the market for a new car but mow would never considering buying from Devan Acura and don't think I will now buy another Acura,Only takes one bad experience to sour you on a brand.

ralphcici

Sep 24, 2012

Please do not go to this dealership. They will make your car worse then when it goes in save your self the stress, I dont know how these people are in bussiness I guess by ripping people off. Horrible Horrible mechanics DO NOT TAKE YOUR CAR THERE FOR SERVICE! I got my car towed to this dealership. They did not fix/relpace anything that they said they would but still charged me for the parts and labor...thank you acura thank you

honest888

Aug 8, 2012

Acura MDX 2012. Went in for a service quote on a standard maintainence (notes 1, 2, 3). Filters, oil changes, rotation came out to a total price of $600. Are you kidding me? Some thing shady is going on here.