Used Cars for Sale at Dick Hannah Toyota in Kelso, WA

Jack

Nov 14, 2016

My experience was absolutely awesome and the sales person who took us through the buying process and showed us the cars, was wonderful. her knowledge of the car was spot on and her patience and warm personality, went a long way to making the experience just exciting for us. She is a class act, demonstrated tremendous understanding of the selling process and must be an asset to dick Hannah. Well done girl.

Mojococo

Nov 14, 2016

As we pulled up to this dealership we were greeted with the most welcoming smile by our salesperson Torri Bridges. She was not only friendly and kind, but very knowledgeable about the vehicles. My husband is a true car person and he was impressed with how much she knew! From the Managers and the sales staff to the inside finance team and maintenance crew, we were treated with great professionalism, kindness and respect. We could not be happier with our experience at this fine establishment. We would highly recommend considering making your next auto the Kelso, Dick Hannah store, We LOVE our new Prius!

Terryadamwhite

Nov 13, 2016

Great people. Great atmosphere. Minimal pressure. Felt like they actually cared about me as a person. Easy to work with. I could actually say i would come back.

Buckeyes123

Nov 13, 2016

Jordan Lowrey was a joy to work with during my buyng experience at Dickhannah Toyota. He listened to me and was able to locate the model vehicle I was looking for. This means alot to me Im a no nonsense type of person and came to purchase a specific vehicle and Jordan got it done.

cmbaker

Nov 11, 2016

Every time I went in for an oil change for the last 18 months I worked with many of the employees looking for a used four door Tacoma that was within my budget.They all were nice to work with very patient! They would crunch numbers spending a lot of time on me trying to find one within my budget only to have me walk out.They never made me feel like I was wasting their time.Lowen Murray was exceptional to work with! Although I went a little over budget he helped to get me pretty close to what I needed on a tacoma that had just come in that was very filthy and reeked with smoke. I was skeptical that it would clean up to my expectation.We text back and forth and he always got back to me right away and helping me with any question or issues.He promised me he would make sure the truck would be in the condition I wanted it.When I picked it up it was so clean I didn't even recognize it.I AM VERY HAPPY WITH MY NEW TRUCK AND THE SERVICE AND SALES DEPT. AT DICK HANNAH'S TOYOTA IN KELSO.Thank you all,Craig Baker

Guy

Nov 10, 2016

I had been shopping around Washington and Oregon for a little commuter Car to get back and forth to work. I visited 5 different dealerships and was frustrated and insulted at times with my trade in vehicle. Then I found Dick Hannah Toyota in the Longview/Kelso area and was blown away at how I was treated from the Phone call at first and then greeted later that day when I drove From Vancouver,Wa. Sandra my salesperson was kind, patient and not forceful! Her and the team at the DH Dealership gave me a killer deal on my trade in and I found the perfect little commuter car. I would recommend and encourage my family and friends to buy their next car at DH Toyota in Longview/Kelso! The Averys.

Jkasparek

Nov 10, 2016

By far the best car buying experience i have had. They worked with me with all of my needs and got me into the vehicle i wanted.

Chelsey

Nov 7, 2016

I was treated with utter respect and kindness in the situation I had been in and Nick helped me all through it. When I called, Nick listened to my what happened with my car situation, and he went out of his way to make sure I got what I was looking for. He was friendly and made the stay enjoyable. I highly recommend to ask for him. You won't be disappointed!

Williamsw15

Nov 7, 2016

I worked with Justin Latham and Myke Brady(aka Cowboy). They were both great. I received excellent service which was quick and to the point. Excellent dealership and sales department. I would recommend both dealership and salesperson to anyone interested in purchasing a new or new to them vehicle. Also spoke with JC a service tech and Josh in parts. Very helpful and knowledgeable.

Jeaniekise

Nov 6, 2016

My experience with Vance and the dealership was fast and easy. Vance was a huge help with finding the perfect truck that fit our budget. Vance listened to our wants and dislikes and didn't try to sell us something we did not want. We will definately be back to work with Vance for our future puchases.

appreciative

Nov 5, 2016

Justin is a sincere, attentive and retentive listener. He is all about helping his customer feel calm through all the steps of what is for most of them a large value transaction. Justin likes and knows his products well.

Courtney Shah

Nov 5, 2016

Very helpful overall. I appreciated their selection and pricing. Justin was attentive and helpful throughout the experience. No pressure, just good information. I would recommend.

Morgan Servis

Nov 4, 2016

When I went to Dick Hannah I wasn't sure what I was doing, but Lowen came out and helped me with everything. He was prompt to get keys answer all questions, he was polite and made sure I was taken care of. And he made sure I got exactly what I wanted! I would recommend him to anyone!

Samanthamarrero

Nov 4, 2016

Ryan went above and beyond during and even after the process of buying my 2017 Toyota Camry SE. By far my best experience buying a car. I highly recommend him and will use him in the future as well.

tracy sharp

Nov 4, 2016

Miguel Hernandez was very professional and knowledgeable. We felt welcomed as soon as we walked through the doors. When the first car we test drove didn't work out for us he already had another vehicle picked out to show us. He really listened to what features were important to us and selected the 2nd car that was perfect for us in price and comfort.

Ross and Sheila

Nov 3, 2016

This was the third dealership we visited in 3 days and we got exactly what we wanted! Loren told us he was new and we appreciated his honesty and willingness to find answers to our many questions. The previous dealers were unpleasant to work with so we went 45 miles to Dick Hannah Toyota. We were treated respectfully and they worked hard to get the color and model we wanted. This is our second car from a Dick Hannah dealership and we will be back if we buy another.

Trumpfan

Oct 31, 2016

I was very nervous about going to a dealership for fear of being pushed into buying a car . To my surprise I was greeted by a very pretty young lady named Torri . I was quite impressed and honestly didn't know at first she worked there . I was so blown away by her easy going demeanor her knowledged and professionalism was enough to make me feel comfortable and want to come back and buy a car at dick Hannah working with Torri . I really appreciate Torri and the Staff non aggressive approach that made this experience all about me and myNeeds . Thank you Torri . I will be back to make a purchase with you in the next couple weeks.

Edward Jenkins

Oct 30, 2016

It was very quick and very easy I got exactly what I asked for. my salesman Jordan was awesome and got me exactly what I wanted it was painless and I would recommend anybody that wants a car at a decent price with a great no pressure salesman then ask for Jordan at Dick Hannah in Longview

BobF

Oct 29, 2016

Sales rep Ryan Baker was very helpful and enjoyable to work with. He listened to what we had in mind, showed us a number of possibilities, and helped us make a good choice.

CarguyKen

Oct 28, 2016

The sales person Lowen Murray was very helpful, He answered our questions or found the answer if he was unsure. When they didn't have what we were looking for, he suggested an alternative with out being pushy. After we purchased the alternative car that he had suggested, he helped move us through the financial part of the sale. All personell we we delt with at the dealership were very helpful and professional. We would recommend Hannah Toyota to anyone interested in purchasing a car, they were a pleasure to deal with!Ken and Liz McAllister

Awdkid

Oct 27, 2016

Jordan was great to work with! This is the second time we have worked together for a car and he's very professional and gets the job done in an efficient matter. I'll continue to work with him in the future and appreciate how he does business. Fast, easy and out the door...Thank you dick Hannah Toyota!

cherie corbett

Oct 26, 2016

Great people to buy a car or truck from!! I've bought two vehicles from them in the last 2 years !! If I need to buy another I will be back

Cargal61

Oct 25, 2016

The folks at Dick Hannah Toyota go above and beyond to create a positive buying experience. First they brought the car from Kelso to Vancouver for test the drive, which was really helpful for my schedule. When it was time for purchase, they worked to get me in and out quickly. Torri was friendly and helpful, willing to spend the time to explain all the features of my vehicle. Everyone that I dealt with was really professional - no pressure.

Kittez

Oct 23, 2016

I came to Dick Hannah in Kelso because it's close to my home. I did not want to make the drive to Vancouver. But most importantly they have the best inventory to pick from compared to the other dealerships in this area. 2 years ago we bought a vehicle from Dick Hannah and it had issues from top to bottom but we are happy with the vehicle. My experience this time was great from beginning to end. Sandra was amazing. Friendly, supportive, knowledgeable, not pushy. I can't say enough good things about her. I did choose a day I would have the time to shop and make decisions. That is important. Buying a car at a dealership takes time. A lot of time. But that's just the nature of the beast. Sandra was great!

Mike and Terri

Oct 18, 2016

Had a great experience Lowen was very helpful with all questions we had, very knowledgable and found us exactly what we wanted and never did he make us at any point fell pressured in any way. Lowen was very positive and made our experience personal he made us feel he was there for us and our needs and not just trying to sell us a car....awesome experience, Thank you Lowen!

Noah

Oct 16, 2016

We had a great buying experience. We would definitely buy from them again. Every employee we spoke with were very helpful and polite. Thanks Noah

Dillenkocar

Oct 16, 2016

I would 100% completely recommend this dealership to anyone who wants fast, yet thorough service. Everyone was professional, I was greeted the second I walked through The door, and felt very welcome. Justin took care of me and my girlfriend, he even brought her a water just to be courteous He made sure we were comfortable and asked if there was anything he could do for us many times. He also worked with me as much as he could to get a great deal and to walk out with keys in my hand.

cripley

Oct 15, 2016

Great selection of cars and amazing people. Lowen is like family and made buying a car fun and not tedious. There were a couple obstacles along the way but it all worked out in the end. Very very happy with my car and the experience all together.

MarksTTruck

Oct 15, 2016

I value the friendly and proffetional service I get everytime I go into Dick Hannah. I am a returning customer and will continue to be.

cartim

Oct 12, 2016

every body was very helpful and kind they had all the information about the car and the loan I was very happy with everything they did for us

Heather MacForrest

Oct 11, 2016

I had a great experience at Dick Hannah Toyota. My test drive experience was relaxed and I felt there was plenty of time to decide whether this vehicle was the right choice for me. Jordan went above and beyond trying to make sure all of my concerns were addressed.

seanslape

Oct 11, 2016

Second time visiting this dealer and I have walked away satisfied with my experience again. Ryan was very knowledgeable about the vehicles and was very professional and courteous. He did not try to push anything I was not looking for and he made sure I was well taken care of. They did not have the exact vehicle I was looking for on the lot but they worked quickly to find it and have it to the lot the same day. I would recommend dealing with Ryan and this dealership to anyone I know.

Rachellek91

Oct 6, 2016

I've always bought most of my cars from dick hannah down in vancouver and yesterday was my first day going to dick hannah toyota. Jordan was my sales guy. He was very friendly and wasn't pushy! Great salesman all around. Helped me get the best payment plan that I was able to afford. He's definitely someone to do buisness with.

CMG

Oct 6, 2016

Ryan made our experience much more enjoyable than we imagined buying a new car would be.He was very fast to reply to our online inquiries and made the transition from online to personal customer care seamless.We would highly recommend him to anybody in the market for a new car.Thanks Ryan!

Kim S.

Oct 3, 2016

Thank you Nick Sission! You took the "dread" out of car buying. Jordan Lowrey, a big thank you for my first test drive. Great guys.

Dongreg

Oct 2, 2016

We were very happy with this dealership and thes sales staff we dealt with. We took over a month looking for our vehicle and emailed and talked to a couple others, these sales people and dealership were the best.

Peggy Sue

Oct 2, 2016

This was my first experience with Dick Hannah dealerships, and I am very happy with the experience.Everyone I have dealt with has been really paying attention, and most helpful.I will be brining the car I bought here for servicing. Thanks to all of you at Dick Hannah!

candyk

Sep 30, 2016

Torri Bridges was very helpful, not pushy and worked diligently at getting me the car I wanted within my price range and overall was genuine and nice to deal with.It was a nice change of personality and attitude from previous car buying experiences!

Crystal L Henderson

Sep 28, 2016

This was the easiest car buying experience I have ever had! I told them exactly what I was looking for and they found me just that! I never once felt pressured the whole deal was quick and painless! I will be back for sure when it comes to my next car.

Dwain Olsen

Sep 28, 2016

We worked with Ryan at the Toyota dealership. He was able to teach us the finer points of the car we wanted to purchase, which ultimately led us to buy a better car than we had started out to find.Good job, Ryan. I have a wonderful Toyota Camry!

Caren

Sep 26, 2016

This is our 4th vehicle from Dick Hannah in Kelso, Wa...We LOVE all of our Toyotas...Jordan Lowery was a great efficient salesperson...Thank you!!

Chris67

Sep 26, 2016

We really enjoyed our recent experience at the Longview Toyota dealership. It took us several visits to make a decision about our new car purchase. Torrie was very gracious and helpful each time we came. She spent many hours with us and was always patient and knowledgeable and answered all our questions.On the day we made our purchase, Zack helped us and we also felt he did a great job. He was very personable and helped us to understand all of the fabulous features on the car as well as how to operate them. He personally made sure the car was detailed to perfection. We would like to highly commend both of these young people. They are a definite asset to your staff in Longview. Thank you for giving us such good service.David and Christina Mendenhall

Steve James

Sep 26, 2016

Ryan, had the truck brought up from Vancouver for me to test drive, and pretty much let me make my own deal on the truck. No typical salesmen b.s. he was dedicated to my needs. I will use these guys again!

DestinyPaige

Sep 25, 2016

Great experience and amazing customer service! Friendly and effiecent service, would highly recommend them! Amazing service, they went to another location to go get my car and did it all in such incredible time! Great first time car buying experience!

Kala McMillan

Sep 23, 2016

I had a great experience with Justin at Dick Hannah Toyota very helpful and willing to meet my car needs..I had such a good experience I recommended my friend to this dealership the same day !

Atrain888

Sep 22, 2016

I dealt with two salesman during my recent stint at buying a car! Both of the cars I tested were from other lots in Portland and required the salesman to go pick them up! Zach helped me with the first car and let me know along the way when the car would be ready! My work schedule is pretty tight, so having clear communication and promptness was very helpful. After deciding not to purchase the first car, I looked at another! This time I did most of my communicating with Justin over the virtual deal! This was truly a slick system, and the prompt responses I got from Justin and his team would definitely make me use them again!

donnayork

Sep 18, 2016

I had a great experience at Dick Hannah Toyota and Zach Sprague made it possible. He worked hard to get me a great price and a great trade in value. He was very easy to work with and I felt like a valued customer from the moment I walked in. It is always intimidating to go in to a dealership as a single woman,but I never felt uncomfortable. I would refer anyone to Zach and recommend this dealership to anyone. I drove up from Vancouver and would do it again. Thank you for a great experience with no pressure or hard sales tactics.

Dustin Fraidenburg

Sep 18, 2016

I exchanged a few phone calls and texts with Justin Lapham (salesman), and we put together a list of cars/options I was interested in. I visited the dealership a few times to look at different 4runners. When they didn't have the one we wanted, they found one and ordered it the next day, We were looking at used 4runners but ended up buying a new one at a price great price. It was a very straightforward transaction, and Justin was very professional. It was a pleasure to business not only with him, but Dick Hannah Toyota.

Sammyjoe

Sep 18, 2016

We worked with Jordan and he was professional, pleasant and prompt. He worked with us for a couple months and was nice, patient and courteous throughout the choosing/buying process. He got us what we were looking good for.

Eric33

Sep 14, 2016

Fantastic and friendly staff. By far the best buying experience I have had. The people are very knowledgable and experienced. Also easy going and a pleasure to deal with. I strongly reccomend this dealership and will be going back for many year.

akeyla.thill

Sep 8, 2016

I've purchased 4 vehicles from this dealership and I'm always pleased with the experience. Everyone is awesome and never pushy. I've never had to spend countless hours at the dealership to complete a transaction, the sales team works to make it convenient for my needs instead. Both service and sales departments are fast and friendly.

Hallin70

Sep 6, 2016

My husband & I bought a car from Zach a year & a half ago, & decided to go back & get a newer one. Both times he made our experience a most pleasant one. I would recommend Dick Hannah & Zach all day long. We will definitely continue to use this dealership to buy our cars.

Nick Snead

Sep 6, 2016

I had previously bought 5 Toyota vehicles from Dick Hannah in Kelso. Nick Nordquist had previously sold me several vehicles and I came back again hoping he would still be there. Justin and Nick were awesome! Thanks again for another great experience!Nick Crystal & Rylee

Ed

Sep 5, 2016

After yet another try at buying a car at a great price from my local dealership we turned to Dick Hannah Toyota Kelso again. Unlike previously where we happened to drive in on our way home this time we sought our 2017 Camry through DH internet sales from the comfort of our greater Seattle area house.Salesperson Justin Lapham was prompt, responsive, polite and generally exceptional in all respects. Within a few emails he and his manager negotiated a great deal, located the exact car we wanted at another lot, confirmed next day delivery to their lot, started the application process and made plans for our next day arrival. Within a liittle over an hour of trying from my home computer I bought a car and was still off to my round of golf!The next day we made the trip to DH Kelso. We were greeted, made comfortable, had a test drive and car features familiarization, signed the paperwork and were gone in no time. This was the best auto purchase experience from start to finish we have ever had!Some years ago we bumped into DH Kelso on a whim. We couldn't make a deal near home and just decided to pull into DH on our trip home from Portland. That time BAM new Tacoma! Most recently we again found no acceptable deal near home (we gave it a good try) so my wife reminded me of our previous DH experience. With a quick internet search the DH experience began again. BAM new Camry! Overall GREAT again and well worth the trip!We cannot say enough good things about DH Toyota Kelso. From price to customer service to professionalism, politeness and a low pressure approach to making a car purchase fun and rewarding, DH has it all.Congrats and thx especially to Justin and the other professionals at DH Toyota Kelso.....Ed (Poulsbo, WA)

Missevans2085

Sep 2, 2016

Love my truck and was very happy with my experience. Everything went smooth and easy. Drove up to dick Hannah from Pdx and would do it again.

rt15

Sep 2, 2016

Awesome customer service. No pressure, very easygoing, honest and realistic. This was by far the easiest, pressure free experience I've had walking into a dealership. Jordan answered any and all questions we had and was very knowledgeable and personable. After the sale he also followed up to see how we were liking our new car and continued to offer his service if we had any other questions. Awesome salesman, awesome dealership, awesome experience!!

Shanbow99

Aug 31, 2016

I just have to say thank you so much Vance. I purchased a car from you and you made it so easy... u were friendly, knowledgeable, and just over all a great salesman.... so thank youShannon

angwil1

Aug 31, 2016

Their are only 5 stars available to rate but our sales representative deserved 10! We were greeted by a young lady named Torri and she promptly brought us water and the keys to the vehicle that we told her we came to look at. She was knowledgeable, sincere, and not once seemed frustrated with the many questions we had. We told Torri that we were just beginning to research and were not ready to buy and she still took us seriously and was still eager to help my daughter and I out. We are still unsure of the car that will be a new member to our family however I'm sure of who I will see when we are! 'Thanks Torri!

Ghuff1

Aug 31, 2016

We recently purchased a van from Vance here at Dick Hannah Toyota. He was a great salesperson to work with, very friendly and new his product even though it was not a Toyota. I have been back multiple times and he always helps me with what I need. Go see Vance he is a pleasure to work with.

Cjscholerman

Aug 26, 2016

Zach Dyer did a great job. He was very personable and never once made me feel pressured into getting good a vehicle today. Everything got wrapped up in a timely fashion.

Senile2

Aug 26, 2016

Kevin got the car I wanted, it was a long distance purchase. Kevin made it work for me. If time allows I will purchase another.

$Jeff$

Aug 25, 2016

Enjoyable experience with the sales gentlemen, honest and straightforward. Went the extra mile to get the Highlander in the color and with the options we wantedGREAT JOB EVERYONE

1stcarbuyer

Aug 24, 2016

I had a great experience at Dick Hannah Toyota. My salesperson, Jordan, was very kind and patient, answered all of my questions, and if he didn't know, he promptly went to find out. Negotiation was a little stiff, but that is because I was already getting a pretty good deal. The paperwork process was fairly easy as well once it got off the ground. Would definitely recommend.

Mark101

Aug 24, 2016

Excellent sale man ship pleasant attitude answer question well. Very outgoing jordan is a excellent sales person to deal with. I will always deal with jordan.

Bizzo

Aug 21, 2016

I had expressed to Justin that I had things to do the day I was in there looking for a car. He was very efficient at meeting my needs and making me feel like I wasn't wasting my time. He made me feel very comfortable in my decision. He's a very nice man and I look forward to telling people all about my experience at Dick Hannah and my dealer Justin.

block

Aug 21, 2016

After years of looking, I went to Dick Hannah Toyota in Kelso to check out a Prius three I saw online. Torri was immediately available to help. She was friendly, knowledgeable and went out of her way to make sure all my questions were answered. There was absolutely no pressure, Although I ended up paying a little more than the Kelly Blue Book Fair Market price, it was what I REALLY wanted and they gave me a great trade-in deal on my 2008 Hyundai. I love my new Prius, and I am so glad I went to Dick Hannah Toyota. Thank you Torri for all your help.

Jsminnick11

Aug 21, 2016

Had a wonderful experience with our sales person Sandra McMillin was great she work hard for us and we enjoyed the atmosphere there everyone was willing and very friendly Love my new 2017 Camry

cindi smith

Aug 20, 2016

We enjoyed Jordan, he does a great job in sales with no pressure. He was very knowledgeable about the car he was showing us. I would recommend him to my friends.

Katelynp3

Aug 20, 2016

I came into the dealership not knowing what I wanted to get as far as a car. I learned a lot by just going in and asking questions. I ended up walking out that same day with a new car that I am very happy about. Through out the whole purchase I felt that I was respected and I wasn't rushed to get a car and get in and out. The people that helped me were super helpful and positive.

Chick, kelly

Aug 19, 2016

I had excellent service and very happy with my purchase. I came in just to look and left with a tundra. The test drive and space in them is what I was looking for.

AK47

Aug 17, 2016

Justin was so amazing and very informative. Normally buying a car is painful, but not this time! I'm thrilled to be a new Toyota owner. I even got a monster energy drink out of the deal.

Darrinsnewcar

Aug 16, 2016

Miguel was so amazing. He came in on his day off. He drove to Vancouver to get the car we wanted to see. Brought it back to Longview. Great salesman!!! Nice and very professional. I would definitely recommend. He was as happy for us as we were to get a new-used car.

disapointed

Aug 13, 2016

Tricked into a service agrement that I said I did not want by Jordan! I cryed when I realized what he'd done to me! I went back to to get the papers changed they keeped saying "didn't you sign this" and I had to say yes, I believe I didn't need to read the details of the papers being given to me at a very fast rate because I beleived they said what we had agreed on. Not so when I got my payment and then went back through the paper work and seen what he'd done to me! My daughter Catherine was with me and she also can't believe what he pulled off. I am a 61 year old single women and a little nervious. Maybe that's why I was treated this way.

Jeri123

Aug 13, 2016

JORDAN WAS VERY HELPFUL AND ANSWERED ALL MY QUESTIONS AND NEVER RUSHED ME OR MADE ME FEEL PRESSURED. AT NO TIME DID HE TRY SELL ME SOMETHING I REALLY WASN'T INTERESTED IN. HIS AFTER SALE CALLS SHOWED ME HE REALLY CARED THAT I WAS A SATISFIED CUSTOMER.

shawnmerz

Aug 12, 2016

Rayan Baker went the extra mile for use and came in on his day off to make sure everything went well when we picked up are new car. Service was excellent. The staff was great, thank you also Mike Braidy. Bill & Debby Merz, Longview WA

redcargal

Aug 11, 2016

We had a very good experience with our salesman, Jordan, he was very helpful in finding the right fit fir us and the whole team really went out of their way to get us the best price and any discounts available... I would go back to this dealership again!!

Amanda rickman

Aug 6, 2016

We had a wonderful experience with the Dick Hannah family, they were very helpful and friendly and were able to find and get the vehicle we wanted. We actually traveled from Texas to Washington to get the Tundra. Sandra McMillin and Nick Sisson are great sales people to work with and Dan in finance did great to make sure we understand all the paperwork. The dealership was very clean and all the stuff seemed happy to help. Thank you Dick Hannah Toyota and staff for the wonderful experience we love our new truck.

Mallory R

Aug 5, 2016

I had a wonderful experience at this dealership! I walked into Dick Hannah Toyota at 5:45pm and drove off in my new car at 8:15pm. The whole process could not have gone any smoother. When I first started looking for a car I let Zach know the type of cars I was looking for and he let me know when he had them on his lot. While looking online, I saw a car I was interested in and told Zach about it. He said it was down in another Dick Hannah lot in Portland, OR & he offered to go get the car and bring it up to Kelso, WA by the time I got off work that day. Now THAT is great customer service!! I am one happy customer and its all thanks to Zach Dyer! I appreciate all of your help, honesty, and dedication!

Willy

Aug 5, 2016

They were very helpful and courteous.they did not try to push extras on me when I told them I was not interested in them. Overall a plesent experience

ThisIsMyScreenName

Aug 4, 2016

I was looking at several dealerships when I began shopping for a new Tacoma, and Justin, the salesperson I was working with at Dick Hannah in Kelso, was far more helpful than any of the other salespeople I was working with at other locations. He found the exact truck I wanted, got me a better price than any other dealer, came in to help me outside his normal shift, stayed on top of everything I needed to do, and was very helpful throughout the entire process. He was a pleasure to deal with and the perfect combination of determined and courteous, without ever being pushy. Even though this dealership is 50 minutes north of where I'll live (and there are several others closer to my house), my wife and I will return to this one because the service we received was so good.

Renee lgh

Aug 3, 2016

This was my first experience going to a dealer to purchase a vehicle and I was quit nervous. Then this young well mannered man approached us and just made us feel comfortable and although he did not have a car at the dealership that fit our needs he found one online and had it here the next day for us, it worked out great, we ended up purchasing the vehicle the same day that we looked at it. I rate the dealership 5 stars for there friendly knowledgeable staff.

Sandra Macias

Aug 2, 2016

Ryan Baker was very knowledgeable about the cars and professional in handling the deal. Understood our needs, didn't pressure us, provided a reasonable timeline for the deal. As the paperwork was being processed he kept us informed and answered our questions. A very pleasant experience. We had been shopped around including a meeting with Ryan, to decided exactly what we wanted. We chose to specifically go back to Ryan because of his professionalism, understanding of our needs and knowledge of the car he was selling. We appreciated his sense of humor and have already asked him to locate a second vehicle.Serge in finance was excellent. Financing isn't pleasant but he did an excellent job. Very appreciative.Sandra Macias and Lynn Hughes

Robb

Jul 31, 2016

My salespeople went above and beyond,I was walk in and he stayed way pass closing and didn't leave until I walk out the door and drove away in the car I bought.i will recommend Miguel to anyone who interested in buying a car.

Ybabcroix

Jul 31, 2016

Good service and offers. Friendly staff. Very accommodating. They did not pressure us with the negotiations. I also have my car serviced here and they are quite meticulous with the inspection. They also have snacks while waiting.

Arkansas

Jul 29, 2016

We had just moved to the area and was needing to purchase a truck and I really didn't have a dealership like we dealt with where we use to live so I pulled in to the dealership to look around and to make a long story short the salesman that I finally dealt with named Vance did an excellent job in helping me through the purchase process. Vance was very informative and he listened to what we were looking for and was not just making a sale but he did his best to understand our needs. Good job Vance in helping me get my F150 Platinum

Addies90

Jul 28, 2016

Justin is great at his job! Excellent customer experience and very knowledgeable. He answered all of my questions and more and delivered exactly what I wanted! I love my car!!

Ltevlin

Jul 28, 2016

Nick was awesome! Very helpful and attentive. Made the whole experience pleasant. Very thorough and helpful. I would most certainly recommend this dealer and very specifically I would recommend Nick! He went out of his way, ran all over the lot for me to find the truck I was looking for before my feet even hit the lot!

Naomi

Jul 28, 2016

I had a great experience with Jordan at Dick Hannah. I was looking for an SUV with all wheel drive and he helped me find a great one. Jordan was so helpful, even on his days off he kept in touch with me, and answered all my questions. Thank You Jordan!!!!

Toyotapurchase

Jul 27, 2016

Vance helped us get the car we were looking for. If we were to do it again, he would be the agent to help us.

Corina Fesler

Jul 27, 2016

They went the extra mile for my family. Very friendly and not pushy!Ryan Baker is a great guy and I will recommend him to others. Thank you Dick Hannah Toyota! I love my Rav4!

donteri

Jul 27, 2016

Jordan, was extremely helpful, we shopped other dealerships, we have purchased from Dick Hanna before and found the people to be knowledgable, friendly, and in Jordan's case patient,Great overall experience Thanks again Jordan

Lucky me

Jul 27, 2016

Justin did a great job making sure my needs were met and the highlander is perfect for me. Love that it is made in America. My first hybrid

beam246

Jul 26, 2016

Ryan Baker the representative that helped us with our truck purchase was very helpful, efficient and pleasant to work with. He helped us find a vehicle that would work for us and arranged particulars that we could work with to make us able to purchase a vehicle that meets our needs.

BGrissom

Jul 26, 2016

Miguel was very helpful! The car buying experience was wonderful. I bought the car of my dreams! It forgot that it takes a little bit to get all the paperwork done but worth it! I left one happy woman!!!!

Paul Hansen

Jul 23, 2016

Very friendly knowledgeable staff easy going atmosphere. Was able to search and do most paperwork online to speed up the process of buying a new vehicle which was terrific since I had to be at work in the afternoon

Bob & Susan

Jul 22, 2016

Thank you Jordan, you gave us the best experience in our purchase. Very polite, honest and best of all not pushy. We love that you took your time to explain the leasing program to us. You were upfront and honest with us. Made us feel very comfortable in our purchase. Thank you again.

Jeff & Sue

Jul 22, 2016

Thank you Justin for a hassle free shopping experience. You were professional and your knowledge of Toyota was exceptional. We have NEVER purchased a car in less than 2 hours until you came along. My son is a repeat customer at your dealership, now I know why. Thank you again!

Xena1

Jul 21, 2016

It was a great overall experience, Nick Sisson was awesome and very knowledgeable. I looked at a ton of cats, and he kinda steered me toward a Toyota corolla and I love it...

Sarah1432

Jul 19, 2016

Nick was very helpful, and I had a great experience. They got me into what I wanted, and I drove off the lot very happy.

Scott Comin

Jul 18, 2016

My wife and I are long time customers of the Dick Hannah group of dealerships. We keep coming back because the customer service is so good. This latest experience was no different. Zach treated us very good. I know when it comes time to buy again, Dick Hannah will be our first stop!

Riet and Leslie

Jul 17, 2016

Ryan was very knowledgeable and personable. He drove to the Vancouver dealership to pick up our Volkswagen Tiguan for a text drive. Thanks Ryan for a great experience.

Happy Tacoma Owner

Jul 17, 2016

Nick was incredibly helpful and supportive in our search for a Tacoma 4x4, leading to our decision to purchase. He was very knowledgeable in the features of the truck and, with my criteria and needs/wants in mind, was able to provide solid options to choose from on the lot. This dealership had the best selection of Tacomas in the area. The price negotiation and final deal was straight forward, no pressure. Thanks Nick and the Team for a great experience.

Victoria Block

Jul 16, 2016

We met Justin a month or so ago when we were inquiring about a car, and he made a good impression on us then. So when we recently found the particular vehicle we wanted to purchase, we looked for Justin to help us. He listens well, is a good communicator, and helped us through the whole process. When we had a question he couldn't answer, he got us help from someone who could answer. It was a good experience from start to finish when we walked out the door with our new keyless keys.

Tammee Cook

Jul 15, 2016

My husband and I had a great experience shopping at dick hannah toyota. Liked the inventory. .great selection. Jordan our salesman was personable and knowledgeable and made sure we were happy with everything. Thanks everyone for all your help! The cooks

Tom

Jul 14, 2016

My interaction with you dealership and Justin was a simple and honest. The process went smoothly and I appreciated how the expectations were set from the beinning with no surprises.

Toynut

Jul 14, 2016

My wife and I were out car shopping we stopped in at dick Hannah Toyota . We just got out of our car when Justin asked if he could show us around. My wife said she wanted to see the RAV4, so we drove the hybrid and the gas she loved both. We agreed on a trade in price and signed papers and drove home with a new pearl RAV4 limited. Thank you Justin and Jim The Allmers

Raylene Crawford

Jul 13, 2016

We had a great experience with Ryan, he came out to meet us immediately upon arriving. He was polite and friendly, and listened to our wants & needs . We really came in only to look, and left with a brand new Camry. We have been very happy at Dick Hannah Toyota!

Brin

Jul 13, 2016

I purchased my car at Dick Hannah Toyota and it was a fairly easy process. I used the Service Department faithfully until something went wrong with my car and the Service Advisor wouldn't check if it was under warranty. I had to end up calling the warranty company myself just to get it taken care of. I've recently started coming back, but after today's visit, I can assure that I will never use the Service Department again. The Right CV joint boot on my car is torn - ironically, this is the same thing that happened when I had to call the warranty company. The Dick Hannah Service Department is quoting $800+ to fix it. I've called four other shops in town that quote no more than $340. This includes Les Schwab, which is where I'm taking it to get fixed. I'm truly sickened at the price that the service department is charging. I can go anywhere else in town and pay less than HALF of what I was quoted. I will never go back.

Lisa K Krone

Jul 12, 2016

I had a great experience at Toyota. My sales person was awesome. Zach Dyer was very kind and helpful. The staff was friendly and courteous. I will recommend them to anyone.

bb_12

Jul 11, 2016

I had such a great experience at this dealership, and especially the dealer! I went to the dealership not entirely sure what I wanted, but had some thoughts in mind. I was buying a new car for the first time, and Zach gave me some options and helped me choose exactly what I was looking for. I did not feel rushed, and it was such a quick and easy process. I will recommend everyone to Dick Hannah in Longview, and definitely to Zach, he is very trustworthy and he will find you the car you're looking for guaranteed!

David Thelin

Jul 11, 2016

Jordan Lowery and manager Nick Nordquist were the best to work with throughout the purchase process. The after-sale service was second to none and it was by far the best auto purchase experience I have ever had.

Shey Fagundes

Jul 11, 2016

I have had several bad experiences at car dealerships in the past, so when I met Sandra at Dick Hannah Toyota I was wary, to say the least. With her friendly demeanor, outstanding courtesy, and eagerness to see my desires fulfilled, she had me completely at ease in no time. Even with 2 other appointments to handle Sandra never made me question whether I had her full attention, or whether she had my best interest in mind above all else. She even did an exceptional job at accommodating our puppy throughout the process, despite her allergies. I cannot express enough the vital role she played in getting me into my dream car without all the stress and hassle of car buying. Even Daniel, who handled our financing, was fantastic. I highly recommend Dick Hannah Toyota and their fabulous sales team to anyone even remotely interested in purchasing a vehicle. Everyone there, and especially Sandra has my deep and abiding gratitude for this experience!

torribridgesreview

Jul 11, 2016

Torri met us as we arrived at the parking lot of Dick Hannah Toyota in Kelso with a friendly smile and greetings. We told her what we were looking for and she showed as where the Toyota Camry LE's were. She took us for a test drive of the 2017 Toyota Camry LE. She was very courteous and allowed us to ask many questions which she answered with confidence. We were on our way to the coat on vacation so we did not have much time to spend with her. However, she gave us a brochure that we can look over. After we left, we received an email from her thanking us for visiting Dick Hannah Toyota and working with her. She continued to follow up with us after we emailed her with additional questions. Our experience with Torri was delightful and she is very easy to work with.

Stephanie Bolden

Jul 10, 2016

Thank you so much Dick Hannah Kelso, we had a great buying experience, and really enjoyed dealing with Ryan Baker our sales rep. He was very acommendating, and fun to work with.

New ride

Jul 8, 2016

Helpful well informed staff welcomed us within moments of arrival. We were asked several questions about what we were looking for and our commute. We test drove 5 vehicles and took one of the cars to dinner so we could talk it out amongst ourselves. That extra time allowed us to make a decision the same day and not put it off. It was an easy decision after driving the car to dinner. While at dinner we searched other car lot prices for the same car & we were convinced we were getting a good deal. Went back and completed paperwork. Very happy with our choice. We purchased a used Vehicle that had 5000 miles on it. The price was significantly lower from the 2016 model and in excellent shape.

Stephaniethompson95

Jul 8, 2016

Nick was incredibly helpful and honest throughout our whole experience purchasing our car. He was personable and upfront with us and made our opinions feel valued. I highly recommend dick hannah toyota if your looking for honest people and amazing vehicles! Thank you again Nick and toyota we love our new car.

Brianna Hallam

Jul 8, 2016

I decided to inquire about a car one afternoon, and picked it up that evening. I had a great experience with Jordan Lowery. He was very helpful and friendly throughout the entire process. I feel great about my purchase and love my corolla! I will recommend my friends to Dick Hannah and Jordan!

Aztraveler

Jul 7, 2016

I'm from Arizona. I stopped at Dick Hannah's dealership to get my car fixed. Eric at the service desk was very helpful and got me in right away. Eric was very honest about what needed to be repaired on my vehicle. When the fix proved to be more than expected I decided to buy a new car. Justin was very helpful in helping us find a new vehicle. During our testdrive Justin recommended some local food eateries and we were able to stop and get lunch. Justin was very friendly and knowledgeable about Toyota cars. Dick Hannah's Toyota dealership is a mom And pop organization that is very honest and caring. I was very satisfied with my experience and would gladly purchase another vehicle if I ever head up this way.

Margaret Crump

Jul 7, 2016

We bought a certified Toyota used car from Dick Hannah and worked with Justin Lapham. We had called several dealerships, but no one called us back. Justin was very good about calling us as well as sending email messages. He was also very personable and eager to help us. Thank you.

donna4267

Jul 6, 2016

Jordan was exceptional to work with as we were returning our 2014 leased car and leasing a new 2016 car. He was pleasant and informative about the new vehicle and was knowlegable on all the different models we looked at before deciding on which model to lease. He made the transition quick and easy. His follow-up via phone was prompt and professional, would work with him again when the opportunity arises. Very dedicated and professional to ensure customer satisfaction.

Barbie.Hensley

Jul 5, 2016

Wanted a dealership that was actually going to take me and my customer loyalty serious. Took my 2012 vehicle I had bought from Toyota of Olympia only a year ago (btw, horrible place!!!) and used as trade in on my brand new 2016 car from Dick Hannah that costs about the same for my 2012 that had over 60,000 miles and couldn't of made a better choice going with Dick Hannah. Nick Sisson was my salemen and I would recommend anyone to him! He made our experience great getting this new car, as anyone knows how long the process takes to get a vehicle :) my 8 month old son that sat with us the whole time (3hrs plus the 2hour drive) did not once get fussy and helped us entertain my son. Thank you so much Dick Hannah and also would love to thank Nick Nordquist in the finance dept. for getting the best deal I could of ever gotten from anywhere and thanks to Serge for dealing with the paper part of my vehicle purchase. I will definitely be here in the future to purchase my next vehicle from you guys!!!!!

Murdock

Jul 5, 2016

Great experience. Jordan was right there to answer all of our questions and was a great help. Everyone in this dealership has been a pleasure to work with including Taylor in the service area, Jim in financing and Nick the General Manager. They all worked together to make sure our experience was pleasant and memorable. We will always highly recommend this dealerships to our friends. Buying a brand new Prius four touring edition was pretty nice as well! Thank you All!

Kathie n David

Jul 3, 2016

Sandra McMillin was fantastic to work with! Very knowledgable and very dedicated to her customers satisfaction! The process was quick and professional. We would absolutely recommend anyone looking to buy a car to go see Sandra!

Ribelin82

Jul 2, 2016

Great experience from start to finish, no pressure and very helpful and friendly staff. Sandra was very knowledgable about the Tundra which is what we ended up purchasing. Would recommend trying them out and seeing for yourself

Sarah

Jul 1, 2016

I'm pinching myself a bit--from the moment we walked onto the lot to the time we drove home in our new family Sienna, everything went well. Sandra greeted us warmly and truly listened, taking us only to vehicles that were suited to our preferences. She exercised considerable patience with us throughout the process. She answered all of our questions (I had a million) about the vehicle and financing, keeping us updated via texts and phone calls when we requested assistance. She was wonderfully kind. Our children adored her. This was our first significant car purchase and I was pretty anxious, but she helped a lot and I think we got a better vehicle for our family than I would have found on my own (our previous Craigslist purchases may be evidence of this). Everyone at Dick Hannah demonstrated helpfulness and professionalism. And did I mention that we love our Siena? :)

Happy happy

Jun 30, 2016

Justin help me find not only a vehicle but exactly the truck I wanted. He was very courteous, knowledgable, professional through out the entire process from start to finish. He worked very well with your management and finance department to bring the deal to closure. Bravo!

Kim Smith

Jun 28, 2016

The transaction was handled very professionally. I would do business with you again. Just two comments:1. After reading the literature I was never told that the fee of $299 for the ETCH was optional.

Greindy

Jun 26, 2016

This is our second time to purchase a car with the help of super salesman Jordan Lowery! He was very kind and helpful, very knowledgeable about every thing to do with this car. Both times he made us very comfortable, no high pressure selling. We highly recommend you to look him up if you are car shopping. You will be glad you did!

matt26318

Jun 26, 2016

I bought a Prius in 2012 and was always treated well from the purchase and every time I came back for service I was always treated as though it was my first visit. Very kind, hospitable and knowledgeable.

Wallflower

Jun 25, 2016

Jordan and Torri made the experience the very antithesis of what i'd been lead to believe buying a car would be. Awesome job people.

Happy Drivers

Jun 24, 2016

This is our second time back to Dick Hannah Toyota in Kelso, WA. I am so glad that Jordan Lowery was available to help us again with purchasing our new vehicles. A year and a half ago we came to Dick Hannah and Jordan helped us lease a Toyota Corolla S and we were happy and treated with the utmost respect by Jordan. On our return a few days ago we asked for Jordan and he again came through for us. He is honest, respectful, and has integrity! No pushy sales! Thank you Jordan for helping us with our purchases of a Toyota Camry and a Toyota Prius Four!! We love our new cars!! We will recommend Dick Hannah and especially Jordan to friends and family in need of vehicles!Teresa and Pete Byman

Cjones3825

Jun 23, 2016

I hate buying a new vehicle, I hate being pushed or convinced what vehicle,payment or terms I should take advantage of. The Experince at Dick Hannah was the exact opposite!! The sales person made the sale by being respectful and honest. I made the purchase not only because the price was decent but because the sales person respected what I wanted and made it work.

Barbara A Berg

Jun 22, 2016

This is our 2nd purchase at Dick Hannah in Kelso. Once again, we were pleasantly greeted at the door and our salesman, Ryan Baker was wonderful! He did not get pushy. He was understanding with what we wanted to purchase and didn't just show us stuff he thought we could afford. I would go back to Ryan in a heartbeat! Very nice young man. We love Dick Hannah Toyota and we love our new RAV4!

mikeymyke

Jun 21, 2016

Over the past 15 years we have bought 5 cars from Dick Hannah. Sandra McMillian has been terrific the last 2 cars we have gotten. She goes the extra mile for you. Great customer service skills. Also just love her for who she is. Got to know her as a good friend also.

dillonandteanna

Jun 19, 2016

Nick worked very hard to get us in the vehicle that we dreamed of! This was a no pressure situation where we felt our best interests were truly at heart here. We could not have been more pleased with our purchase and we will definitely always return our business to this dealership because of Nick!

kelso16

Jun 18, 2016

We are very pleased with our new Prius purchase from Dick Hannah Toyota. Zach was our salesman and he did a great job! He answered all of our questions. He found the exact model/color/feature combination that we wanted and had it brought in. Most importantly, he was able to keep the total cost within our budget, which was very important to us. We also worked with the staff in the finance department and everyone treated us very well. We would definitely recommend Dick Hannah Toyota and Zach to our friends and family. Love the new car!

Bri1971

Jun 17, 2016

I had an excellent experience, from the moment I contacted the dealership, to the great customer service with Jystin, to the closing of the sale.

B.J.

Jun 16, 2016

Love my little car. It goes up the hills and down the valleys like a trooper. It is a joy to drive. I had such excellent help from Justin and great follow-up that anyone lucky enough to have him as your get-it-done guy won't do better. Dick Hannah dealership is fortunate having him. Drive on out and find a car of quality and style. Thank you. B.J. Counts

Dura

Jun 16, 2016

We have had a learning experience when leasing and then buying a new car at Dick Hannah Toyota. Vance Pinson has been our salesman for the past three years and has been very good at listening to what our concerns have been and helping us to resolve our issues. Vance is # 1 in our book.

Crape,sarah

Jun 15, 2016

Would like to thank Nick Nordquist, Justin Lapham and Dan Medack for an excellent experience on the purchase of my new 2016 Tacoma! I would definitely recommend Dick Hannah Toyota to my friends & family! Friendly stress free process! Thanks sooo much!!

Kennyknutson

Jun 15, 2016

From the time I first met Justin I liked him. I liked working with him as he was not pushy but made himself available. He offered a test drive and I excepted. I new I was going to purchase a car but I did not know if it was going to be new or used. I thought I had made up my mind on a Acura or a Santa Fe. I stumbled into the Toyota Dealership just to check to make sure I was not missing out on something I might like. The car was for my wife and she had a list of things that she wanted. Justin not only got me to turn and purchase a Toyota he ended up selling me up to the top of the line Highlander. I had my wife driveone back in Richmond, Va. and she loved it. Very satisfied so far.

Jgrothen

Jun 11, 2016

We got a call the day before even though the car we original came to look at was sold they brought another down that was even better

Rhonda/Jose Camba

Jun 9, 2016

Justin is a very enthusiastic young man and helpful in all our questions. I appreciate his kindness and prompt service. We did not purchase a new car, our lease was up on our Rav4 and we decided to keep it.

Thisyearsgirl

Jun 8, 2016

Buying a used car at Dick Hannah Toyota ended up being a great experience. Nick was incredibly knowledgable on the car's specifics and helped us narrow down exactly what would be the best fit. We ended up with a 2010 Toyota Prius that we love. I highly recommend Nick for your car buying needs- he is as helpful as he is honest!

Christine33

Jun 8, 2016

Sandra was great. After having a horrible experience with another local dealer it was refreshing to be treated so well. Sandra went above and beyond to make me feel comfortable.

Jennifer Harblin

Jun 6, 2016

I didn't want the "soccer mom" car, but I'm so glad I did. My family loves it, and the grandkids LOVE THE DVD PLAYER!!THANK YOU SANDRA, AND NICK S.!!

Cindy Rainforth

Jun 5, 2016

We filled out our credit app online and went in and the negotiating was all done online. The best experience we have ever had buying a car. Justin was the nicest, sweetest salesman I have ever dealt with. He is a keeper for sure! So very helpful and answered all of our questions . I wish all of my car buying experience in the past was as easy as this was.

Chuck371

Jun 3, 2016

I saw the truck online and called ahead. All of the negotiating was done on the phone and all I had to do is come in and sign! Jordan Lowery and Nick Norquist are class acts.

Michelle216

Jun 3, 2016

Jordan helped me find a car that I really wanted, and was able to explain to me everything about the car. He was very knowledgeable about all of them and he wasn't pushy at all. He made me feel comfortable about getting the right car for me and was very nice.

Shera16

Jun 3, 2016

Had a good sales lady awsome service and fast who helped me look for what I wanted and got what I need in a awesome perfect timing

Barb

Jun 2, 2016

I was looking for a Toyota Prius, they didn't have what I was looking for on the lot but that didn't stop Sandra In a few hours we were driving our new Prius home, the one with every option I asked for. Thank you, Sandra

Harold E West

Jun 2, 2016

From start to finish a truly professional experience on buying my new car. I will be BACK to visit with Ms. Mcmillin for my future purchases. She found the exact car that I have been searching for and then secured a great price. Simply Awesome.

Lainey

Jun 2, 2016

Justin was great. Very helpful. Not as great of an experience with the paperwork part. Took over 2 hours before we were signing anything, then car wasn't available for another couple of hours. Price was best I could find for Highlander XLE though.

Bus driver

Jun 1, 2016

Everyone that worked with was courteous friendly and knowledgeable. They went out their way to make you feel comfortable. The dealership it self was very clean.

Busymom4

Jun 1, 2016

The sales rep listened to what I wanted and didn't direct me to a different vehicle or a more expensive one or more expensive model.

Virginia Falk

Jun 1, 2016

Customer service was great. Easy to find. Would refer others there!!! Love my new car. Love o percent financing. My third toyota now!! The dealership there is awesome. Thank you Sandra for your hard work!!

Kayleen

May 31, 2016

We recently traded in a car to upgrade for my daughter. When our trusted sales person, Sandra McMillan fell ill in the midst of our transaction, she asked a co-worker, Jordan Lowery, to step in and finish the process. Jordan was great and the process wasn't complicated or delayed and we were very well taken care of throughout the transaction. It was nice to see Sales folks work so well together in what is traditionally a very competitive business. I would recommend either person to anyone looking for an honest sales person to work with. Even during the inevitable signing process, Serge Kononov in finance did his best to be sure I understood the paperwork but didn't waste time getting through the signatures. Sandra has helped me and a couple of my family members find cars, and she has become a friend over the years, and someone I look forward to seeing even if I'm just stopping in for vehicle services. Which brings me to the other exceptional experiences I've had over the past few years with Dick Hannah. The service department staff are wonderful! Scott Long and Justin Renteria have treated me like family when I show up, and have worked very hard to ensure that my vehicles are well maintained and that I am receiving all the benefits of the Loyalty Rewards program and that I'm fairly charged for all services. I never feel like they are trying to take advantage of me or sell me services I don't need. Overall, my experiences with Dick Hannah both the Toyota dealership in Kelso, and their Honda location in Vancouver have been positive. I don't even question where to go or send a friend for their car shopping or service needs.

lynn12

May 30, 2016

Wasnt looking to buy a new truck but when my tocoma lost its radiator it was time. Had a great experience getting my next Toyota Tacoma. Zach Sprague was awesome. Love my Truck

PriusLover360!

May 30, 2016

Ryan Baker is the man to talk to at Dick Hannah Toyota! He's not only amazing at the customer service, but found me an unbeatable deal on a Prius! I'm not the easiest customer, I am quite particular about what my car must include. He found me the perfect car in the price range I asked for! He was very kind while explaining things as well as keeping everything up beat and fun! Truly a good man who does very good at taking care of his customers! Go visit him and tell him Cady with the Prius sent you! He will take the best care of you!

Tacomaguy1

May 30, 2016

I had such a positive experience when I got my new Tacoma! Ryan got me pumping with excitement as soon as I arrived, and him helping me rationalize the decision to invest in a Tacoma had me laughing out the door as happy as could be! 5 stars!

Sheila Stanley

May 29, 2016

I had a great experience at Dick Hannah. Sandra is very knowledgeable, friendly and helpful. I love my new Toyota Camry. I highly recommend Dick Hannah and Sandra McMillan.

viny

May 26, 2016

I went ti to a few dealerships and i felt like i was pressured. but not at Dick Hannah Toyota. Super friendly service Will definitely recommend

Halle

May 26, 2016

Justin gave me a great experience purchasing my 2014 Toyota Camry. He was extremely friendly and made the expirience easy and fun. I definitely would reccomend seeing Justin for help purchasing a vehicle!

D.Holde.

May 24, 2016

We were treated very proffesionally and kindly. We felt our business was very important and that we were important as people. We will highy recommend Dick Hanna Toyota to others. Thank you Jorda.

RAV4girl1975

May 22, 2016

Very professional treatment. Informative about almost every aspect of my brand new RAV4. Knew aspects of a vehicle that I look for and like that are important to me when purchasing. Friendly service.

Brooke Hanson

May 18, 2016

Very good service, very polite, got me what I wanted and my overall experience was very good! Things were done in a timely manner very good communication.

Truck

May 16, 2016

Jordan was there to greet us in the parking lot the day we were looking for a truck. They didn't have what we looking for so Jordan took our name and number and said he would keep his eyes out for something if it came in. He kept in contact with us until the day we bought our truck!! He was a great person to work with and I will tell family and friend about my experience!!

john.anderson

May 15, 2016

From the moment I pulled in to the dealership I was impressed by the professional presentation and treatment that I received. Jordan Green is just one of those nice people that you rarely get to meet and he is extremely knowledgeable about the Toyota product line. Everyone I encountered at the dealership was very helpful and went out of their way to make sure I had a great experience.

THiatt

May 4, 2016

Nick Sisson was our sales person and he was excellent! We didn't feel that sales pressure that comes with buying a new car. After visiting several local car lots it was refreshing to have someone that listened to our needs instead of pushing the merchandise that was on the lot. Thanks to Nick for his patience and expertise and Thanks to Dick Hannah Toyota for a great car buying experience!

AndreaKT2013

Apr 30, 2016

Today, I bought my third Toyota Corolla from Dick Hannah in Longview, WA. Each time the service was excellent if not better. I have found a car I trust and believe in and I would choose Dick Hannah for my dealership over any other! Nick Sisson made our last purchase fun and he showed me cars he knew I would be interested in and kept it in my asking price range. Buy from him, you'll get a great deal! Highly recommended!!

Jhillstrom09

Apr 29, 2016

I was looking for a certain vehicle for a good price because I had negative equity in my trade-in. The sales staff was diligent about getting me into the right car which helped me get out of the negative equity vehicle. Very patient with kiddos too:)

jenniferobin

Apr 28, 2016

We dealt with Sandra and Sergei on finding my first (almost) new car. Sandra treated us like friends and bent over backwards to help us with everything. Sergei made the financing quick and efficient. Great overall experience.

Phelps

Apr 22, 2016

This is the first time we have ever bought a vehicle from a dealership together and we are beyond thrilled and happy with our experience. Dick Hannah has gone above and beyond to help get us into a reliable newer car... We recommend working with Sandra all day everyday!!! She is a true joy to be around and work with!!!! Thank you!!!!

Ginger

Apr 20, 2016

Jordan was such a pleasure to work with. He is not pushy, which is rare for a car salesman. If the car lot does not have what you're looking for, he will find it for you. He takes time with his customers to make sure they are fully satisfied. I highly recommend asking for him as soon as you drive onto the lot.

Geraldine Cooper

Apr 18, 2016

Sandra was a great pleasure from the moment we test drove the Camry to closing the deal. Her superb customer service gave us a positive experience in buying our first Toyota. We would definitely recommend her and Dick Hannah Toyota to our friends and relatives. Thank you again to everyone who made this experience possible.

sdkoester

Apr 13, 2016

Purchased a used Mini Cooper. Ryan Baker was our Sales Consultant, he was a very polite, helpful and knowledgable person. The entire team at the Dealership were very polite and helpful.

Oscar A.I.

Apr 11, 2016

I bought our 2009 Toyota Rav4 from Vance and Jordan. We were very specific in what we were looking for our family; Vance did a good job trying to find the vehicle to our specific needs, and Jordan was able to get us in the payment we were trying to be in. Thank you Vance and Jordan and all Sales/Finance Managers. Oscar & Family

toyo4life

Apr 11, 2016

I recently leased a 2016 Corolla S and I couldn't have had a better purchasing experience than the one I had at Dick Hannah Toyota. Sandra McMillin was my sales consultant and she went out of her way to ensure that there was minimum back-and-forth during the process. Her absolute goal was to help me reach the payment I wanted while providing me with outstanding customer service. Even though there was a slight hiccup when it came to the computers in the finance department, Sandra made good use of the time and showed me how to use all of the features of the vehicle. I was also introduced to the service department and got set up for my first appointment with a stellar guy named Justin Renteria. To finish my experience off, I was assisted by two finance managers (Serge Kononov and Dan Medack) who were extremely professional in explaining my terms and financing/insurance options. In my mind, there is nowhere else to go to purchase a vehicle! Thank you everyone at Dick Hannah Toyota! You have a customer for life in me!

J.W.

Apr 11, 2016

I purchased a brand new 2016 Toyota Sequoia yesterday and I absolutely love it. I've been hesitant for a long time because my very first experience buying a new car, was me at 28 thinking I could handle it. But I was taken advantage of and it made me hate car salesmen. I walked into the Longview Toyota and immediately met Sandra McMillan. She was so great, she went out of her way to make me feel comfortable. Sandra could tell how uncomfortable I was and she was so understanding and treated us lime family. We even exchanged phone numbers. Wow. It was a real nice experience for me. I can't say enough good things about Sandra, she's a friend. So if you're looking to buy a car, go talk with her, she will take care of you. : )

Goober69

Apr 8, 2016

I purchased a new 4-Runner from Salesman Vance, this is the 4th vehicle that I have purchased from him because he is easy to work with and extremely fair and honest. Vance is a good listener and a great customer advocate. While making the deal I noticed the entire time that Sales Manager Brandon was going the extra mile for customers and his crew, he strives to make the dealership a success and does whatever needs to be done to make everone Happy, he is Amazing and the customers and sales team Love and Respect him! Dan in Finance could not have been more helpful! Barbara Lucille

Aimee Thompson

Apr 7, 2016

I have always had a Subaru and this is the first Toyota that I have ever purchased. I had called earlier in the day and asked a few questions regarding the inventory on the lot. I had done some research and knew that I would be looking at the RAV 4. I showed up after work and was greeted by the sales associate that I had spoken with. She was very down to earth and knowledgable. I feel that if I had a problem, she would be willing to help me in any way. The Finance Dept. was terrific as well.

Cruiser

Mar 28, 2016

Extremely great buying experience. Went in to look at FJ cruisers and found exactly what I was looking for! Most importantly they were willing to work with me on the price that made everyone happy, but I know I got the better deal. Thank you for the great service Ryan, I'd recommend anyone to you! I love my new beast!

Tacoma4me

Mar 28, 2016

I finally got myself a new truck and it was a great experience. I worked with vance and he was very nice and easy to work with. Love my new truck and cant wait to go have fun in it.

Tabitha

Mar 23, 2016

Prayed about buying a new car. Just the right combination of people in Vance, Brandon and Serge to help walk me through it..Got just the car I'd wanted Chose Dick Hannah as it is closer than Vancouver and I do my service work there.

DianeFrancine

Mar 22, 2016

Jordan listened to our needs and concerns. He worked hard to make our needs met! Very professional, and seem to genuinely care about getting the best car for us! He has called us more than once after we bought the car checking on us and saying he is always here for any questions we may have. Jim, their financial manager was also awesome and met all our needs! It was a GREAT experience!

Tom Hoogkamer

Mar 21, 2016

Bought here before and had a good experience. Went back because of this and had another easy purchase. Would recommend Jordan and Lucas as salesmen. Signing papers with Jim was easy also.

Alicia Shepard

Mar 19, 2016

Ryan Baker and Dan Medack knocked buying a new car out of the ballpark for me. Fast and easy!!! Super service and Im a happy customer.

Justin

Mar 14, 2016

I have been a Dick Hannah customer since my last purchase in 2005, and now returning 11 years later. I appreciated working with an experienced salesman who is knowledgeable and down to earth. I recommend that you ask for Long the next time you need help in sales. Thanks Long!

Rickwake1

Mar 14, 2016

From the first time that I had spoke with Sandra, I knew that this was "The Dealership" that I would not only be returning to, but telling and recommending to friends and neighbors! Sandra has treated the wife and I like family from the first day that we met her! The Service Team has been the over all best experience I had had as far as "Service" goes! Recommendations, knowledge and great team to deal with! Mr. Hannah? You should be very proud of this Team in Longview! The Wife and I have purchased four (4) vehicles through this store; (family) and will continue to do so with this type of "Family atmosphere". Sandra? This all comes back to you! From the first time that I spoke with you, even today, you have been THE BEST!!!

Julrachelle

Mar 13, 2016

Jordan helped us purchase a brand new Toyota 4-Runner this weekend. The dealership didnt have the color I wanted in-stock, but was able to get me one within 24 hours! The purchase went smooth and quick with no gimmicks or pressure. It was a great experience and we will be back to give them business again!

Neptuneat24

Mar 9, 2016

Very hard workers & very knowledgeable.I greatly appreciated Sandra's attention to detail. She made it worth the while for sure!! Whoa we were impressed!!!!

Travisfrench

Mar 8, 2016

Quick and fast .. Sandra McMillan was great.. We love Dick Hannah Toyota the service was wonderful . If you're looking for a new Toyota just stop on in and they will treat you as wonderful as they have treated us A+++++++++

mac

Mar 8, 2016

Sandra McMillan helped me pick out the perfect car to replace my 2012 Rav4. I loved my little red car but am now in love with my brand new 2016! This is the first new car I have purchased in 34 years so am grateful to have Sandra help my through the transaction.Thanks to Sandra and Dick Hannah too.Margee CooperLongview, WA

JADOBBELS

Mar 6, 2016

Long Huynh at the Kelso Dick Hannah Toyota provided us the best customer service we have ever had! We can't speak highly enough of him and the other gentlemen we worked with. He was genuine, kind, honest, and he put in a lot of work to get us into the perfect car for our family. We've purchased a few cars over the years, and came to dread the experience- until working with Long. He made the whole process so enjoyable and there was never any pressure. So refreshing! We look forward to referring our friends and family to Long and coming back to him for our future car buying needs.

Meisha

Mar 6, 2016

Employees here are very kind and knowledgeable. They have many options to choose from for getting a new car. We had quick service. They weren't pushy like other car lots we had visited and were easy to talk to. I would recommend this place to my friends and family.

TJCJ

Mar 6, 2016

My husband and I went in not knowing what to get. We received excellent service and ended up buying the perfect car for our family. We are very pleased with our purchase.

Arosellini

Mar 5, 2016

Sandra at Dick Hannah made my experience amazing. She was so willing to help with whatever I needed and took interest in finding the best vehicle FOR ME. I didn't feel like I was being "sold" something. I felt like I had a good personal friend actually helping me. She took interest in what is important to me and we were able to talk like we've known each other for years. Everybody at Dick Hannah is like family to me. I would never go anywhere else.

Casey R.

Mar 5, 2016

Worked with Ryan Baker to get a deal done on a subaru outback. Ryan went out of his way to make sure I got the vehicle I wanted for a great price. Was a pleasure doing business with him. Will definitely be a repeat customer.

Clancie Adams

Feb 29, 2016

Had a good experience. Didn't take all day and tried to meet my needs. Friendly and courteous. Considered it very good customer service as no appointment or previous contact was made.

gerrycorn

Feb 29, 2016

Working initially with Myke Brady the leader of the sales team, over the phone as I live about 150mi away from the dealership but they were the closest dealer to me who had this limited edition truck available. Myke was very helpful organizing and relaying several financing options. He stayed in touch and helped me through sorting out those details. I couldn't get down to the dealership to actually pick up the vehicle until the weekend. Myke was not scheduled to work that weekend but made sure the hand off to the team in that day was smooth and everyone involved was up to speed on my pending purchase. I was met at the door by Ryan Baker who was designated by Myke to handle the final transaction. He was very professional and went over all the details of the truck with me and my wife. The truck was detailed full of fuel and ready to go when I arrived. Ryan worked with the finance team who after completing some simple paper work processed the financing and got us on our way.One of the good parts of this transaction (Besides a fantastic Truck) was how smooth and fast this purchase was. We didn't spend all day in the dealership getting this deal done. Everything was set up and we just clicked through the various gates and before we knew it the keys were in my hand and I was headed home in my new Toyota Tundra. The overall buying experience was great and I would highly recommend this dealership to my friends and family to purchase from in the future.

Chevygrl90

Feb 28, 2016

I went to dick hannah on weds 2/24/16. I talked with zach sprague about what i was looking for in a vehicle and how much i was lookin to spend. We test drove two cars. And i ended up buying a 2010 chevy malibu. It was everything i was looking for and there was no pressure what so ever. They were willing to work with me on payments and really took the time to explain everything (my first time ever buying a car). I highly highly recommend this dealership and go talk to zach and he will take good care of you!!

Maryann555

Feb 27, 2016

Last Saturday, February 6, my older car decided to die. My daughter and I went into Dick Hannah in Kekso, just to look around. We were met by an extremely professional salesperson named Nick Sisson, who showed us an available 2013 Kia Sorento. He expertly discussed the amenities of the car while showing us the vehicle, and a short while later, I left with my Sorento. Honesty and integrity are so rare, that I felt compelled to review this process, and would unconditionally recommend this dealership and,in particular, this salesperson, to anyone looking to purchase. Thank you.

rhiannon

Feb 27, 2016

Vance pinson helped me find a new car fast, friendly and awesome service and within my price range. And was patient. Thank you very much.

bobsfoxes

Feb 25, 2016

Sandra McMillin stayed with us to get us into a very nice vehicle and was very courteous and professional. We are very pleased with our purchase.

Christi8

Feb 25, 2016

Zach Sprague helped me pick out my Tacoma and made everything quick and easy and helped me get the payments to my liking!!! He was very friendly and not pushy!!

TacomaBob

Feb 23, 2016

No hard sell. Just gave me the options, and let me decide. When I refused certain items, they respected that and did not argue. I have purchased a lot of vehicles in my day, and I know what I want. I would like to make the "price" a five star, but realistically, we all know that these are Toyota vehicles, and your just going to pay more than other makes. But they gave me the advertised price (which is the value I expected to pay) and even more importantly went with the Kelly Blue Book values with my trade-ins, and so the deal went fairly. If the "Price" option actually would have said "fair price", well then it would have been five stars.

Lamaxberry

Feb 22, 2016

I am thankful for my hassle free buying experience. They are men of their words. It is worth the extra 1.5 hour drive to do business with NICK SISSON to save money and not be hassled. I recommend if you hate the hassle and high pressure of buying a car to seek out Nick and his team. Thank you for making my second car purchase as easy as the first one. I love your win-win approach to doing business. Also thank you for giving me a fair price on my trade in! Laurie B.

Paula

Feb 21, 2016

Started my process online and had an immediate response. Was in contact by email and made plans to test drive the car of my choice that night when I got back into town. I drove the car, made the deal got through the paper work and out the door with my new car in am hour and half....rhe were great to work with! Great customer service!

ron123fish

Feb 21, 2016

It was a pleasurable experience dealing with Ryan. He was thorough & very helpful. He was very very very very very very very very very nice.

Sylverandcold

Feb 20, 2016

Sandra took the car buying experience to a new level for us. She made us all feel like family. We love her and will continue to share our experience with the whole Dick Hannah team for a long time to come to anyone who will listen!!!

Liz

Feb 19, 2016

Great team at dick hannah. Having not so good credit they got me approved and not once semmed pushy, only willing to help. Very happy with my car

Gigi1986

Feb 18, 2016

My experience at Dick Hannah was excellent everyone was welcoming I had a great salesman Nick Sisson , who made it his priority to exceed all my expectations I would definitely recommend Dick Hannah

Tyler

Feb 17, 2016

Sandra was amazing and friendly and the finance guy (don't remember his name) was great and quick... I will definitely come back if and when I have to get another truck

Vicky

Feb 16, 2016

Sandra was very helpful. She was knowledgeable about cars and can confidently answer most questions. She was friendly and respectful. She also paid for our snacks while waiting.

Gus27

Feb 16, 2016

Enjoyed the reasonable prices compared to other Toyota dealerships in the area. They worked with us to get out of our old (and more expensive truck) and into a brand new car which will be safer and more reliable for the arrival of our new baby. Really satisfied with the positive service and check ups after buying the car.

Mike and Launi

Feb 15, 2016

Jordan was very helpful with our trade in and our new purchase. It was great experience. The purchasing process is streamlined compared to past experiences.

Toyata Trav

Feb 13, 2016

Long was very helpful with finding the right truck for my family. He took the time to listen and answered all of my questions. I would highly recommend, if you want a car or truck, Long for the best salesman at Dick Hannah Toyota in Kelso, WA. Thanks Long for the great experience!

Laurie B.

Feb 13, 2016

After having two very frustrating experiences with other dealerships I went to Dick Hannah Toyota. I was finally relieved by Nick Sissons honestly, fairness, knowledge and appreciation. The general manager and finance manager were both very sincere and appreciate of my business as well. I was thanked for my business several times. I like how they do business as win-win. Thank you for not trying to take advantage of me right from the beginning. Great guys! I highly recommend NICK SISSONS, I appreciate his patience teaching me about my car and he stayed 1 hour after closing to pair my phone and teach me about all the features.

mculhane

Feb 12, 2016

Brian, Myke, Vance, Sergov-all amazing to deal with!!! Such an easy process on my schedule and wonderful follow up. All around best car buying experience ever.

tundra1989

Feb 10, 2016

Zach Dyer and Brandon Martinez were great to work with. I will definitely recommend Dick Hannah Toyota to my friends and family! Thank you guys for all of your help!

MariahSimon

Feb 2, 2016

Going to a dealership is sometimes a nightmare. It wasn't at ALL here at Dick Hannah. Salesman was not pushy what so ever and very informative about the cars. He even drove to Portland to get the car that I wanted so I could test drive it. This has been the best experience I have had, buying a car! It was incredible how fast it was from the time I said yes to the car, to me driving my car off the lot! I couldn't be happier!

Kara1493

Feb 1, 2016

I am a first time new car buyer and Jordan was my salesperson and treated me very well and gave amazing service! Would definitely recommend to any friend or family member!

lanamp

Feb 1, 2016

Great experience car shopping here. Long was very helpful in finding the perfect fit for my new car. He made shopping hassle free and fun.

Jendeav45

Jan 30, 2016

I can't thank you enough Lucas Wright for helping me find a great car! You know your vehicles and were very knowledgeable in giving me all the information that I needed to make a smart buy. You went above and beyond to make this possible, so thank you.

Mmello

Jan 30, 2016

They made the hassle of buying a car much less painful. Found the vehicle I wanted at an affordable price. They even stayed late to complete the deal.

schulthies

Jan 30, 2016

I bought my 2014 Chevy from Brian Hughes, he did a great job. He drove it all the way up from Portland and made sure everything was taken care of. Highly recommended.

trampydog

Jan 30, 2016

The salesman was great. He was very helpful. He drove to Vancouver and brought the vehicle I was looking for to Kelso. Went out of his way to meet my needs.

Sheri Stirling

Jan 27, 2016

So happy with our car shopping experience. Zach was so helpful and patient with all of our questions and concerns. I would definitely recommend him to anyone!

Emmetwoods

Jan 27, 2016

I went on the hunt for trucks and looked at many dealerships (3 Toyota dealerships), Dick Hannah Toyota was the winner. I was referred to Lucas at Dick Hannah Toyota, but because of the distance, I waited to see if I could find a truck closer to home. I could have saved some time and just drove directly to Longview. Lucas was one of the best sales men I encountered during my truck search. He showed me the truck I was looking for and was up front any and all extras on top. I knew what to expect when I reached the finance office. Lucas also was very patient with me and understood my concerns with our deal. I had my 4 year old boy with me and we came in late, so without his patients we may not have got this deal done. The entire process was fairly quick and I believe it was due to the "no BS" approach Lucas had. My last vehicle purchase was a jeep and the experience was the total opposite. It took 3 days to get that deal done and I still felt like I was swindled. Good job Lucas and thank you.

Zbailey6

Jan 26, 2016

Nick was absolutely fantastic. Answered all my questions. And wasn't pushy got me in the car I wanted and made sure of it. I would highly recommend him if you need someone to talk too he is amazing

redyoda

Jan 24, 2016

Thank you Nick, Ryan and Serge for your help, kindness, knowledge and patience with us purchasing a new vehicle. Nick came right out in the pouring rain and talked to us and then showed us some vehicles online. Ryan was great to work with. He was very knowledgeable about the vehicle and friendly and not too much pressure. We had a lot of questions and he was so pleasant to work with. Serge also was great- pleasant and patient with us with all of the paperwork. This was a huge decision for me since I hadn't bought a new vehicle in over 14 years, so thank you guys for your kindness and all of your help. We have already told a lot of people about you and look forward to doing more business with you in the future! You have a really good thing going down there!

Carter Anderson

Jan 23, 2016

Zach Dyer was an amazing help and would not go to anyone else to buy a car. If you're looking for a salesman to go to at dick Hannah ask for Zach

dond

Jan 23, 2016

Nick Sisson met me in the parking lot while I was investigating a used 2014 Tacoma. We had a nice, no pressure conversation about what I was looking for. I didn't know nick before I showed up on the lot but he represented Dick Hannah professionally and friendly. Long story short, I ended up purchasing a 2016 Tacoma that I'm very satisfied with. They gave me top KBB on my trade.Nick did a great job of explaining all the new technology, etc...I would recommend Nick to anyone buying a vehicle.

Clatskanie resident

Jan 19, 2016

Long was the best salesman I had ever dealt with. Dan, the finance guy, made the process very easy and smooth. Would recommend this dealership.

ddcruz

Jan 19, 2016

I had a great car buying experience with Jordan. He was very helpful and knowledgeable when I had questions. He made sure that I left Dick Hannah Toyota in Kelso knowing that I could call him with any questions that came up or concerns. I had an awesome experience and felt like Jordan and the team really made sure I got into a car I wanted that would fit my budget needs.

PennyM

Jan 17, 2016

My first experience at Dick Hannah Toyota in Kelso was in 2006 when I purchased a new Avalon. The service department was wonderful each time I brought it in. Fast forward to 2014 when my vehicle was totaled and I was again in the market for a car. I returned to Dick Hannah because of the superior service I received with my Avalon. My Salesman, Jessie Morris, was about as honest as a guy can get. I told him what we were looking for and he was very upfront about things like gas mileage, road noise, comfort, as well as knowledgeable about the vehicles. We purchased a new vehicle from him at that time and established a great relationship with him and the people at Dick Hannah. Just this winter we were again in the market for a car with front wheel drive and Jessie and his co-workers went out of their way to find what I wanted. I am thrilled with my Acura and have recommended Dick Hannah of Kelso to friends and relatives.

marty1234

Jan 15, 2016

Sandra was awesome. Process was speedy and not painful! Staff was business like and looked to go at the pace i wanted and not what they wanted. They were ready when i got there with little fuss. They know what they are doing. This is a well run dealership. And i am sorry to say, I have been in fancy Lexus dealerships that were not half as good as this Toyota dealer!

Kaylarenee3

Jan 14, 2016

I had a good experience at this deal ship. Garrett and Nick were very helpful in finding me the perfect car at the right price. They were both very friendly and kind.

jthinton

Jan 9, 2016

My experience with Dick Hannah Toyota was very straightforward: I expressed interest online, I got an email back, I arranged a test-drive, I bought. No frills or hoops to jump through.

pam3

Jan 8, 2016

From the moment we arrived at the lot Zack was up front and honest. He was very helpful and not pushy at all. All and all he was very accomadating. He was more than willing to cater to our every need. And found us just what we wanted. I recomend asking for him if you pay Dich Hannah Toyota in the LongView area.

dlb98625

Jan 6, 2016

Great experience dealing with Sandra McMillian. She was very knowledgeable and made our experience excellent. If we purchase another new Toyota we will return and ask for Sandra.Serge made the financing portion quick and easy.

Rav4owner

Jan 5, 2016

Great overall buying experience with Jordan Lowery. He assisted us purchase our new 2016 Rav4 and though the entire process he was very curtious and accomodating. At no point we're we pressured, all our options were explained and offered, but never forced upon us. Their prices from the get go we found to be at market value, so you don't have to hassle just to get a fair price. I would highly recommend this dealership and would advise requesting Jordan to assist you with your next vehicle purchase.

jdr98632

Jan 2, 2016

Ryan Smith provided exceptional customer care. He went out of his way during the holidays to locate the perfect vehicle that fit my needs. Ryan was professional and ensured the purchase process was efficient. Thank you!

Danny872

Dec 31, 2015

Lucas was very patient and informative about all the cars we looked at. We were very undecided between the cars and Lucas helped us to see all the features the cars had and didn't have and even offered to bring in a car from another location so we would be sure we were getting what we needed. He was an all around great associate you have, I don't like salesmen who push you into something you don't want so he was great.I would buy a car from him in the future if we need another one.

goelvis

Dec 29, 2015

Thank you Brian! I am buying a 2016 Avalon and sent out price requests to 8 dealerships, Brian was one of the only ones to respond with a personal message and a follow up call. He then ran a locate for me and was extremely helpful even though he didn't have the car I wanted. He was appreciative for my call was very polite and accommodating. As I said, this was AFTER he realized I wasn't buying a car from him. Super customer-focused salesman!

07734boo

Dec 27, 2015

This is our third vehicle to purchase from Dick Hannah Toyota. We return to purchase there each time because of the excellent customer service provided to us by Jesse Morris. He welcomed us our first time on the lot and has always been available anytime to answer any questions or help with any service we may need. Jesse makes us feel welcome anytime we walk in the door. He is not just trying to sell a vehicle; he is putting us in a vehicle that he knows we will be pleased with. We certainly prefer Toyota products, but we are hooked on the customer service provided by Dick Hannah Toyota. Not only is their sales staff great, but their service department has always been great to us. Overall, we get a great hometown feel experience each time we go to the Dick Hannah dealership.

Leslie M.

Dec 27, 2015

I bought a Toyota Tacoma a few months back..anytime thatI have a question my salesman is always there for me and willing to answer my questions or direct me to someone who can!! It's a great feeling knowing that I am in good hands!!

sti69

Dec 25, 2015

They werent pushy at all and answered any questions that i had about the car. I didnt feel like i couldnt leave without making a purchase like at other dealerships. Best dealership experience ever!

Slavens123

Dec 23, 2015

Nick Sisson mad our car buying experience super easy, so easy infact our family is going to purchase another vehicle from Toyota because of Nick.

Adoane

Dec 21, 2015

Jordan was great and I would recommend him. He got us exactly what we wanted and at the price we wanted . We love the car !

Sshalaner

Dec 20, 2015

This was a fun, convenient, and stressfree purchase. I had my mind set on just two options and Jordan made it so easy to get me into one of them!

Pedwards67

Dec 19, 2015

Sandra McMillan was the sales rep that helped me. She was very knowledgable and very helpful! Buying a car takes quite a while but sandra made it very enjoyable by sitting with me & talking with me. She was very engaging & pleasant! I got the car I wanted and I couldn't be happier!

Ida"s new car

Dec 18, 2015

Sandra was very professional & friendly. We had not purchased a vehicle in many years and we appreciate that she explained all the new features and functions in detail. She also clearly explained the paperwork we were signing. We enjoyed our experience purchasing our new Toyota.

finsolo

Dec 17, 2015

After going to Dick Hanna Toyota, we knew we wanted a used car with room for the dogs. We met Jordan and he found us just what we were looking for...a nice car with good gas mileage, room for the dogs, in good shape and for the monthly payments that we were looking for. The service was excellent, everyone was very friendly, and it went fairly quickly one we decided on what we wanted. Great Experience (I usually hate buying a car) and I will go back for my next vehicle!

chief

Dec 15, 2015

Great sales team that works very well together. Had a very pleasant experience with them. Most likely will be buying my next car here again.

Longviewchick

Dec 14, 2015

Ryan Baker was great but the rest of the team wrote options into the deal that we weren't told about. About $800 worth. Sales Manager agreed to a lower than asking price and then jacked the price back up by adding these things and tried to hide it in the financing. We had to return the next day and get the contract rewritten. We won't go back.

Mikyla55

Dec 14, 2015

My husband & I made the drive down from the Seattle area to look at a specific used car. We ended up in a totally different direction after test driving several. Nick was extremely courteous & helpful. We never felt any pressure & were treated with respect throughout the process. We were able to get a great deal on our trade in and drove away with our "dream car"! The entire process was under 3 hours!! Thank you!!

Sarah

Dec 14, 2015

Zack Sprague and his team went out of their way to get me the best deal available. thank you Zack. I love my new truck.

whyme

Dec 13, 2015

Ryan Baker helped me buy a 2014 Kia Soul. He was very nice, helpful, and efficient. He drove down to Vancouver to pick up the car so we could look at it.

Williams81

Dec 13, 2015

We made a special trip to Kelso from Vancouver after working with Sandra for a week or so while we were waiting for new inventory to come in. She had everything waiting for us to make sure we were in and out in minimal time. We had to bring our 2 year old with us so we were worried how that would go but Dick Hannah was very accommodating and would recommend this dealership and especially if you have the chance to work with Sandra!

Re Pete Byer

Dec 5, 2015

Every thing was great up to sighing final papers. Why should I have to sign for something I don't want? Wouldn't sigh it again. Why did we have to fill out a credit application when we paid cash? Would have got a certified check if you would have given me a final cost. If you were so worried if the check is good why has it been five days and the check has not cleared my bank? In 2014 I bought a MDX from Acura of Portland and they took my out of state check. Is this the same company? I was already in your computer.

derkacht

Dec 2, 2015

I have been working with Dick Hannah Toyota in Kelso, WA for several years. I have worked with a number of service and sales professionals and I have always been happy with the results. I have also brought in family and friends to purchase vehicles as well as purchasing both my daughters cars from them. They are always more than willing to help and provide friendly and fair customer service. For the most recent purchase of a used car for my newest driver, I had the pleasure of working with Sandra McMillin. I had worked with her about a year before when my sister purchased a pre-owned Prius and was so happy that I asked for her when I came back. I use their service department for all four of our vehicles and their service team is wonderful as well.

Justin Riedl

Dec 2, 2015

Sandra was a great help in finding what I was looking for and emailing me photos and information. The sale was seamless. My only complaint was how long it took to get the deal finalized after the terms were settled. I waited over 2-1/2 hours to finish with financing.

Asencion123

Dec 1, 2015

Sandra was so helpful since the beginning to the end of the buying process! Am happy with the customer experience at Dick & Hannah Toyota. Sandra is great!

The Towns

Nov 25, 2015

Thank you Ryan Baker! Thank you Toyota! The team at Dick Hannah Toyota blew my mind! You make car buying what it should be: fun and enjoyable! No pressure! Informative! Relaxed! Thanks again!

Goober69

Nov 24, 2015

We visited your showroom and salesman Vance was so professional and knowledgeable that we purchased two vehicles from him that day including a Toyota Venza and Tundra. I highly recommend Vance to anyone looking for a new or used vehicle and we will seek him in the future when we need a new rig. On a scale of 0 to 10 I would give Vance a score of 20 when it comes to customer service and product knowledge. Bill Dunlap,Woodland Washington

Supercharged Toyota

Nov 21, 2015

I really enjoy Kelso Dick Hannah Toyota. They are helpful friendly and get me what I want. They don't push you into something you don't want or tell you a vehicle will be there and it's not. Had a great experience all the way from the lot to finance.

Ron and Pat

Nov 18, 2015

We purchased a car from Dick Hannah Toyota in Kelso. Sandra McMillan was our sales person. She was very knowledgeable, friendly and easy to deal with. Our car buying experience actually ended up being enjoyable. We got a beautiful car for a great price! We would highly recommend Dick Hannah Toyota and Sandra McMillan to anyone looking to purchase a vehicle.

Jake and Jeanne

Nov 18, 2015

My wife and I have purchased many new vehicles and always dreaded dealing with a salesperson and high pressure dealership. We were pleasantly surprised that we had no pressure applied and felt that we could have walked away if the transaction was not what we wanted. As it turned out, we purchased a new pick up when we only started out looking with no intention of buying. Our sales person was very attentive and eager to please as were the rest of the team (parts department, business office, etc.).

SexylexyCT

Nov 17, 2015

Big Zack was very helpful. He definitely knew his stuff about my new (used) Lexus CT. No pressure guy and fun to be around. Thanks again.

Thressa

Nov 16, 2015

They took in two trades. They helped with some titile issues. They fixed some scratches on the vehicle for me. Easy to deal with, very friendly. Helpful and positive.

pknecht1

Nov 15, 2015

I bought a vehicle in 2012 from them and really loved the vehicle. Someone ran into that vehicle and it was totalled. So I remembered the customer service I received from them. I went window shopping for another vehicle.My salesman was Ryan Baker and he was able to get all my questions answered. I bought the vehicle and I'm totally satisfied. He was very knowledgeable and helpful too.

JansyMarie

Nov 15, 2015

I am always a little "leery" when shopping for a new or used car. I am afraid that being a middle-aged single woman, I might not be listened to or taken seriously, and end up being taken advantage of. However, at Dick Hannah Toyota in Kelso, I was thrilled to be greeted by Sandra McMillin, another "mature" woman, who knows how to match the buyer with exactly the right vehicle.Sandra did not have the "mini-van" I was specifically looking for, but she listened very carefully as I told her my needs (in no particular order): Driver visibility, cargo space, side door access, vehicle body size (I have a short garage), highway mileage, dependability/reliability, age range of vehicle, etc. Then she said, "I think I have exactly what you're looking for. Have you ever considered a Scion xB?"Well, NO, I had not considered a Scion, because I had preconceived, or rather ill-conceived, ideas about them... But she talked me into test-driving the vehicle, and ... well, you know the rest of the story... I fell in love with it!I've had my 2008 Scion xB for 3 months now, and whenever I'm asked where I got it, and would I recommend the dealership, I am only too happy to text them Sandra's name and contact info. In my opinion, she epitomizes what every car salesperson should be, and sets a high standard for others!

chrystalh

Nov 13, 2015

After a previously horrible car buying experience at this dealership I begrudgingly returned after I saw in their online inventory that they had the exact car I'd been looking for for the previous 6 months in stock. I explained to the salesman that answered the phone about my previous experience and he assured me this one would be better. I was still hesitant but decided to give it a try. I ended up being happy I gave the dealership a second chance mainly because of Brian Patterson! Brian made sure my husband and I were comfortable, informed, and happy! We ended up with the perfect car and a wonderful memory of the experience. I will definitely be using visiting Brian at Dick Hannah again for future car buying needs.

Chuck371

Nov 13, 2015

We went in expecting some difficult negotiations, buying 2 cars, bit it was a very nice experience. The office was clean,nthe popcorn was not too salty, and the salesman was a good dude.

Jdizzle4265

Nov 12, 2015

Vance is the reason why I came back to dealership, I would have gone to other Toyota dealerships if it wasn't for Vance. Brandon was also a great finance person to work with. Both

toyota

Nov 11, 2015

Bought used toyota tundra.jorden lowery was great to work with.friendly,polite,knowledgable.it was a very rainy day when I bought my truck.I didn't notice a piece of trim pulled up so the next day I took it back to see if icould get it repaired. Jorden was very concerned about this. I'm sure if the decision to fix this was totally up to him it would have been fixed but,he had to get ok from someone else. I could tell he was a little embarassed when he had to come tell me it was cosmetic and there was nothing they could do. To have this done by a bodyrepairman would have been simple. So now I have to figure out hoew to fix this myself. Like I said,I don't blame jorden for this decision. I was planning onn buying a car from jorden in the near future but if dick hannah can't fix a little trim problem for me I doubt I will deal with them again.like I said jorden I don't blame you.I guess when a person buys a used car there's not as much profit for the company so they treat like I'm not as important as a new car buyer. Thanks again jorden. Sorry your company lost you a future sale. Russ white. 5 stars for your service. 2 stars for dick hannah.

TacooperS

Nov 10, 2015

Very good approachable people they didn't hammer you with questions and push you to buy anything very respectful and upfront people I went in to trade a vehicle got what I wanted for an acceptable price

valeriaj

Nov 10, 2015

This is the 7th vehicle we have purchased from Dick Hannah, first time we have worked with Jordan. He was polite and thorough with discussions and questions we had regarding the vehicle we had in mind to purchase. When the vehicle we first wanted to purchase wouldn't work with our numbers, he made adjustments and helped us find one that would work. Thanks to Jordan and the rest of the Dick Hannah team.

Joshua

Nov 10, 2015

I went shopping for my first car this weekend in a time of need. With the help of Serge Kononov I found exactly what I was looking for and the right price to fit my budget. I will buy my next car at Dick Hannah Toyota. Recommending it to my family and friends in the future. Thanks for all your help Serge Kononov

M

Nov 3, 2015

Ryan went beyond the call of duty in finding the right car for us. He spent time with us and working with us. He's gem!!!!!!Brandon Martinez had all the paperwork done and only took a few minutes - best experience.

Vincient

Nov 3, 2015

In the pouring down rain Jordan took the steps and time to make my experience a good one. Great job and a happy customer! Thanks

Casey!

Nov 2, 2015

This dealership was very accommodating with an excellent salesperson by the name of Nick Sisson. He was very helpful in finding the right car for me without being pushy or anxious. I will definitely shop there again for my next vehicle they have a great selection and even brought my new car up from Portland twice because it took me a while to decide on which car to buy!

BlankenshipAssKickers

Nov 1, 2015

Zach helped my grandparents buy a car last month. He was nothing but professional and helpful. They went home with a car they were happy with at a price they could afford. Would recommend him again!!

ShuttleC

Nov 1, 2015

We just leased a 2015 Highlander from Dick Hannah in Kelso. Our salesman Ryan Baker was very helpful. He answered all my questions and showed me all the bells and whistles. Our finance person Dan Medack was also very helpful. We are excited about our new car and appreciate the service.

Joyce Braden

Oct 29, 2015

I just wanted to thank you for the best customer service I've ever had from a service representative named Tiffany.My husband and I have bought Toyotas for the past 25 years from California to Washington State. There were times I called a dealership for recalls,etc. and wasn't able to get to a call back from them. When I called Dick Hannah Toyota I was greeted by Tiffany,what a great experience. She handled everything I asked for in a professional manner with great communication skills.I wish there were more people like her,certainly any business would be blessed with such a excellent representative.Thanks again for such a good experience.Sincerely, Joyce Braden

Nicki1205

Oct 25, 2015

I enjoyed working with the sales. He was very pleasant, curitious and honest. He went out of his way to show me every detail of the car and made the entire experience fun.

george

Oct 24, 2015

our experience with dick Hannah Toyota was the best--- Jordan Lowery our salesperson was so very helpful. A great asset to your company. Nick Nordqust was also very important in our decision making.The price was right -- NOT pushy people at all --- answered all our questions and follow up was great !

BKM

Oct 15, 2015

Sandra Mcmillin was awesome! We test drove multiple cars and took up a lot of her day, but we never felt rushed. She made sure that we got the exact car that we wanted, down to the smallest details. Excellent experience from test drive to purchase.

d&dhoop

Oct 14, 2015

Sandra McMillin immediatley put us at ease with her bubbly personality, but really impressed us with her knowledge of each vehicle we were interested in. Not pushy... very patient with us and our need to take our time to make the right decision for us. So after going home and sleeping on all of the info that was going through our minds...(we told her we'd be back the next morning), we came back and drove the same three vehicles from the night before and choose a beautiful Highlander Hybrid! Very happy with all of the service we received from the start to the finish! This is our third purchase through Hannah... and I'm sure it won't be our last. Sandra was even going to fill up our Highlander before we left, but Toyota did instead. FANTASTIC SERVICE. .. AND A FANTASTIC PERSON TO SPEND SOME TIME WITH! WE HAVE A BOTTLE OF WINE WITH YOUR NAME ON IT SANDRA!!!??

Munga

Oct 12, 2015

After looking at several vehicles Jordan showed me one that I could actually afford and trade my big truck in for. Thank you Jordan and the rest of the crew there that took care of me and works with me and got me in and out enough that long of time. I found that everyone was absolutely wonderful they were helpful they walked you through everything and walked you to your new vehicle and they handed you the keys and you got in the car and drove away thank you guys really appreciated it on the rating below it would not let me put 5 stars on Customer service

HappyPriusBuyer

Oct 9, 2015

I live in Portland and work long hours, so the idea of driving up to Kelso after work to pick up the car was not appealing. However, Sandra McMillin made it a seamless process from start to finish. I can't tell you how impressed I was with her. She even offered to drive the Prius down to Portland to drop it off to me herself, which was an amazing gesture. While she did offer, I didn't let her to do that, as that was too much to ask. But the simple fact that she offered went a long way. This is just the tip of the iceberg when it comes to my experience working with her through this process. She was engaging, enthusiastic, knowledgeable... and above all, I don't know that I've ever met someone who has provided better customer service. Long story short, I was extremely impressed with my buying experience. And Sandra was a MAJOR part of that.I also want to give a shout out to Brandon in Finance. I didn't spend nearly as much time with Brandon as I did with Sandra; however, he made filling out whatever paperwork that was necessary a breeze and took extra time to ensure I fully understood what I was getting myself into.

Camry Girl

Oct 6, 2015

The financial manager we had, Brandon Martinez was wonderful and efficient. Brandon guided us through the entire process and answered all our questions. Our Sales Associate, Nick Sisson helped wonderfully with our decision on finding a wonderful vehicle perfect for us. Nick was efficient and came to our home to pick us up to look at the two different vehicles we were interested in. When we sat down for the paperwork, Nick offered to get us beverages, food or anything else we needed to feel at home. Nick answered several of our questions and before we new it, we felt like old friends. Dick Hanna really went above and beyond in service and appreciation for us. As we got our keys, Nick took our picture to commemorate our first purchase. We will need another new vehicle in February and we no longer have the stress of wondering where to go or who to see. Nick was professional, polite and incredibly helpful. Thank you guys, at Dick Hanna! Cant wait to come back again!!!

prerunner11

Oct 6, 2015

Not pushy. Worked with me. Listened to what i wanted. And bent really hard to get my payment in my range. I got what i wanted. I do love my toyota.

gmacynfor

Sep 30, 2015

I knew what I wanted going in and Jesse explained the options on the three different models. Sandra was awesome in going over the features after I made the purchase. Everyone was helpful and friendly and made car buying an enjoyable experience instead of something to dread. I have used the service department for years for my Camry and have been pleased with that aspect of Dick Hannah so I was happy that the sales floor was just as easy to work with as the service department. I recommend them to anyone buying a new or used car (my daughter bought a used car through them and is also happy).

Jay

Sep 30, 2015

I've bought many cars in my life and this deal was a no nonsense deal. I told Jordan what I wanted for trade he gave me a price I could agree with for the new Tacoma very simple .There were no gamesgoing back and forth on price to try and beat down the customer . I would recommend this dealership and salesman Jordan to friends.

Jett

Sep 23, 2015

Negotiated price over the phone,so no haggling when we got there. Serge Kononov was a great salesman. Easy to talk to. Very polite and all around easy experience with him. Brandon Martinez the financial guy was very patient with us considering we changed things along the way. Would do business with them again. Gladstone Toyota not so much.

fiveten42

Sep 22, 2015

After great service 7 years ago I returned to Dick Hannah Toyota in Kelso, WA to purchase a vehicle. The level of service I experienced was outstanding! Even better than years before and, I traveled out of State as my local Dealers left me unsatisfied. Brian Hughes gave me everything I wanted and more. The entire process was effortless. I was greeted at the door by Brian Hughes. He held the door for myself, my Daughter, and the couple behind us. Not often these days that someone will hold the door open for another! Brian Hughes was professional, courteous, kind, knowledgeable, helpful, friendly, entertaining, warm and engaging. Brian Hughes has the ability to develop rapport with anyone. My 17 year old Daughter remarked afterwards that it felt like we were just hanging out with friends. Anyone with the ability to convince a 17 year old that the process of purchasing a vehicle is an enjoyable experience deserves some serious recognition!

CD

Sep 15, 2015

I had the pleasure to work with Dick Hannah Toyota recently and would certainly recommend their approach to selling cars- quick, simple and thoughtful. Brian Hughes was who I dealt with and found him to be very quick to respond to inquiry as well as very helpful once I was onsite.

Kelsey

Sep 13, 2015

I had a great experience with this Dick Hannah lot, specifically the service I received from Wyatt. He was very interested in finding the right car for me. He was more than happy to travel to other lots to bring a car back to me, and helped me find the perfect car fitting my criteria. I would definitely recommend asking for him when stopping by the lot. Also, Dan in financing was so considerate when explaining all the paperwork to this first time buyer!

Steven Fine

Sep 12, 2015

I had a good experience at Dick Hannah. Bought a brand mew Tundra. Brian Hughes was excellent to work with. Very quick in responding to my questions and even did so while he was visiting his family out of state. When I finally got a chance to meet Brian Hughes I was impressed at his no pressure personality. I felt like Brian as very upfromt and just really down to earth. I will admit that I am not the easiest truck buyer to deal with. When I am looking for my next Toyota I will definitely call Brian Hughes first.

Acastro2015

Sep 11, 2015

JORDAN LOWERY WAS THE BEST SALESMAN I'VE EVER ENCOUNTER. He went extra miles for me to have my 2014 CAMRY. Jordan I Thank You So Much. Toyota should be proud to have you. You are a big asset for this company.M.R.

DMG

Sep 11, 2015

I went to Dick Hannah in Kelso looking for a new Tacoma and met Brian Hughes. He was a very low /no pressure salesman which is what I like. I told him what I wanted in a truck and he understood and did not try to over sell.

Economy Car

Sep 11, 2015

We had a great experience working with Brian. There was no fuss. Brian was friendly, upfront, and honest. We are happy with our purchase and the service.

Oliver

Sep 10, 2015

Jordan & Sandra were both very helpful and courteous. Jordan did a good job showing the features and was helpful with all the paperwork. I also appreciate that there was no pressure to buy (I have had that experience before.)

toyotaowner

Sep 9, 2015

I feel the experience we had with Sandra McMillan was very good. She listened to our needs and was very patient finding the right car.

stepside79chevy

Sep 7, 2015

This dealership is so different than the old way they used to do business back in the 90's. I had a bad experience back then and hesitated to stop there, but I will go back again when we search for our next vehicle in a few months. Our sales associates Big Zack and Serg were GREAT! Big Zack will personally wash our jeep anytime we come in while he's working. James in financing was also awesome. The staff welcomes our pets inside while we wait. I was brought a pair of glasses to use as I left mine at home. Turns out they belonged to the manager. GatatD experience all around.

casroc

Sep 7, 2015

My 2000 Buick LeSabre was on its final legs, but I thought I could nurse a few more months out of it. Unfortunately, it went belly-up twice in the previous week alongside the highway, so I knew it was time to see about getting another auto, preferably a used one. The first dealership I went to was Dick Hannah, early on a Saturday morning. I had intended to just look around before going to other dealerships. I was immediately met by Lucas Wright, an enthusiastic young man, who asked me about what I was looking for in a car. After hearing my needs, he brought around a brand silver Prius 2, showed me all the particulars of the vehicle, and basically sold me on it within about 15 minutes, even though I had no intention of actually buying that day. He answered all my questions to my satisfaction, and I really couldn't come up with a reason not to buy that day. So I did! I'm 76 years old, and this was probably the most pleasant experience I've ever had in buying a vehicle. Many thanks to the entire dealership and especially to Lucas Wright.

Dennis Cutler

Sep 6, 2015

Very friendly and polite and the both are very helpful...all the staff there are very friendly. We had our dog with us and the staff told us to bring her in there was no need rt o let her stay in the car and made sure she had water. That means a lot us... most places will get up set if you had brought a pet.. our pet are like our kids. That made my wife and I felright at home

Darren Caughman

Sep 3, 2015

They truly believe in nice!!! Great experience, I drove all the way from Salem Oregon to buy there.

monicalt

Sep 2, 2015

I was very happy with my service with Jordan in buying my new car..He made it very easy to make such a big investment...thanks again Jordan

mrp3587

Sep 1, 2015

Our sales rep went out of his way to help us, got us an amazing deal on a beautiful new Toyota Corolla! Thanks Nick at dick hannah Toyota in kelso

Craig

Aug 29, 2015

I bought a 2010 Lexus ES 350 and had a good experience with the salesperson Nick Sisson. I noticed the oil needed changing (something you'd think they'd do as part of readying the car for sale) so I took it in to Kuni Lexus near my work. They informed me the tires would need to be replaced within the next few thousand miles, the car needed a new cabin filter and the battery failed the test. All things I could live with as part of a used car sale but items you'd think would not be needed after the "120 point inspection" they repeatedly assured me was completed prior to the car being listed for sale. Later I learned the 120 things they check are "safety items" only. After owning the car 5 days I went to play a CD. Didn't work. To fix the CD player, the entire navigation/satellite/radio head unit needs to be replaced. $800. First call I was told sorry, their used car warranty is good for only the first 3 days of ownership. Nick tried to resolve but I ended up getting a call from the sales manager saying I should have bought their $2000+ warranty (with $100 deductible) but he'd offer it to me for the incredibly low price of only $1800 to "resolve the issue".

nick1111####

Aug 28, 2015

I would like to say I thought this dealership was the best around. My family was given the best treatment and was also given a great deal. The salesperson was Mark Accimus and he was very polite, thorough and professional. I would highly recommend him in the future.

RJP

Aug 28, 2015

Jordan Lowery did a great job getting me in to my new 2015 Tacoma. Even when I was making difficult. :). Thank you Jordan, love the truck.

Sue & Steve

Aug 21, 2015

Kelsey Best is the service writer we dealt with and she was and is wonderful. We had a blow out just by the on ramp to I 5 north /south. I saw the Toyota sign and looked up the dealership on my phone gave her a call and she said she could help us out and back on the road ASAP. We got a tow in and that is just what happened. And when it was all said and done, over and above, just smiles NO CHARGE and on your way. We were a little weary after sitting in a dangerous spot on the road for 2 hours, so it was great to have smiling faces and a TEAM that was ready to do what was necessary to get us back on our way home. We usually deal with another Toyota dealer in our area and always get excellent service and I knew when I saw the Toyota sign that is what we would receive. Kelsey and her TEAM did not disappoint. Thanks again. S&S K

Christy

Aug 18, 2015

I am on my second Toyota. The first time coming in I was lucky enough to get Sandra McMillin as my sales agent. I decided that I wanted a car this time around. So I contacted Sandra again due to my last experience I had with her. She is very professional and helpful. She is willing to work with me and find what I am looking for in a vehicle. She went out of her way to make sure that I was well taken care of and got everything that I wanted some how or some way. This is the type of person that I like working with. I really appreciate all her help and making sure that I got what I wanted in the vehicle I purchased! She is awesome!!!

dayz720

Aug 17, 2015

I spent sometime looking for a new car for myself and when I called and asked questions, Jordan was very helpful with finding my new car. I Looked high and low for the same car and Dick Hannah Toyota was the best deal. I recommend Jordan to anyone in the future. He was very helpful. Love my new 2015 Toyota Camry!!

Greggorybean

Aug 17, 2015

Brian at Dick Hannah Toyota in kelso was absolutely amazing, super friendly no pressure and really Helped me understand the differences between the different cars I looked at. He really listened to what I was looking for in a car. I'd highly recommend going in and checking things out best car buying experience I've ever had!

rick

Aug 16, 2015

We had a great experience, salesman was very help and knew his product line. Found the right car for us. We look forward to going for service in the future.

wbaum8354383

Aug 14, 2015

I orginally came in and discussed a Toyoto Tacoma with Jordan. He kept me apprised of the selection and when he had "just the right one" I came back. Jordan was not available, but Nick Sisson stepped in and took over right where Jordan left off. The transition was smooth and seamless. There was never any pressure from anyone, only a sense of a desire to help me find the right vehicle.

TylerRW

Aug 13, 2015

My salesperson took my son and I out for lunch while the paperwork was being drawn up. No deal was made yet he still bought lunch. I did purchase the car. I thought the service was awesome. No pressure at all. Id recommend them to anyone. I know I'll be back.

Mr. 880

Aug 10, 2015

Lucas Wright was exceptional as he was professional an knowledgeable in our transaction at the Dick Hannah Toyota dealership. Mr. Wright was with us during the entire process and answered all of our questions. As we drove away in the vehicle of our choice both my wife an I were extremely pleasedthat we had such a outgoing young man as Lucas Wright.

juliejam79

Aug 4, 2015

I came in with a possible trade in. I had no idea how crafty a certified car was! I had many people come and give me information about the Toyota rav4 XLE. Sandra McMillan was and is by far a very honest and knowledgeable sales representative. Not only after purchase, she sat down with me and showed me how all the bells and whistles worked in the car. This is by far the Best experience I've ever had purchasing a new car. It was all done in a fashionably timely manner!

Jdahlke

Aug 1, 2015

Our experience at Dick Hannah was great. The employees were helpful and never pushy--Serge listened to what we were looking for and directed us to the perfect purchase.

Joemustang81

Jul 31, 2015

I came by the dealership to look for a truck under $20,000 and sergie came out and helped me find a truck that I loved! The staff were friendly. I would recommend This Toyota Dealership and sergie to everyone I know.

NWMama

Jul 31, 2015

I dropped my car off and a couple hours later it was done. They took care of 2 recalls, changed the oil, washed and vacuumed it. They only thing I wasn't happy with is they didn't vacuum under the mats.

TJRoberts

Jul 31, 2015

Mark Accimus was a pleasure to work with. Very professional and friendly.So helpful to make sure we were comfortable with our purchase and made sure we got everything we wanted.I will call Mark for my.next vehicle purchase.

cameronhall

Jul 30, 2015

This was the first time that i have bought a car from dealership. I would say the Serge was very knowledgeable and easy to talk with. I will highly recommend this dealership to my friends and family.

Dura

Jul 30, 2015

Vance Pinson has been our salesman for both of our Toyota Camry cars. We really like dealing with Vance because he listens to what we want in a car and then he makes suggestions that help us decided which car best meets our needs. We particularly like the fact that Vance is not a high pressure salesman. Since the purchase of our car I have had a couple of questions and Vance always seems to take care of any issues that we may have.. Vance is #1 in our book.

kaytaylor2

Jul 29, 2015

I went in with a trade in that I was upside down on thinking there was no way I would get a deal and they made it happen! I went to 6 dealerships before them and they were the only ones who cared and took time for my request. I will never buy another car unless it is from them again!

Dooger

Jul 28, 2015

My purchase of my new Toyota Tacoma was easy and painless. Very knowledgeble sales person, sales manager, and Finance Manager. They were straight forward and honest. Would absolutely purchase from hannah Toyota again.

Alabama98

Jul 26, 2015

I was so lucky to have Sandra as part of my car buying experience. Sandra was honest sweet and willing to help where she could! Thank you Sandra and Brandon for being so amazing!!!

GreatTacoma

Jul 26, 2015

Big Zach and Brian were great! We had a lot of fun talking through the negotiations of finding the vehicle we wanted at the price we wanted to pay. From start to finish the entire experience was wonderful. We live over 150 miles from Kelso and dealt with several other dealerships before visiting Dick Hannah Toyota at Kelso. No pressure sales and the keys of our trade in were not held for ransom. We were immediately impressed with the friendly, laid back atmosphere and staff. We are still amazed that they trailer delivered our new Toyota Tacoma to our front door and then picked up our trade in. The driver that delivered our new Pick Up was also very nice and respectful of both our new vehicle and trade in.

Stingr0

Jul 26, 2015

It was a great working with Zack and the team at Dick Hannah Toyota in getting a good deal done with my 2015 Tacoma 4X4 Access Cab.

Taco nut

Jul 26, 2015

The person I dealt with was Zack Sprague. He was very friendly and patient. He was very patient and was ok with me test driving any vehicle. I left a very satisfied customer. He even recommend a good mexican restaurant. Awesome person

Hannahfan

Jul 22, 2015

We were searching for a low mileage used hatchback when we came across Dick Hannah in Kelso, WA on the web. Since we live rather far from any dealerships, our shopping was on the web. I contacted Nick Sisson who went above and beyond outstanding assistance. He was professional and provided the best possible service, accommodating my rather demanding work schedule. While (regrettably) we didn't buy from Nick or Dick Hannah, I would strongly recommend Nick and Dick Hannah for a great car buying experience. Thanks Nick!

ooleycv

Jul 21, 2015

No hassle, worked terms for us and car is wonderful. We didn't feel pressured and we felt we got a great deal for a great car!

sisenhart

Jul 21, 2015

I went to Dick Hannah Toyota to help my sister get a car. I then meet with the two salesmen, and found them VERY knowledgable and helpful. I told them what I weaned, and it was shipping there hours later. Such an amazing experience! I will always go there as long as those guys are there!! Thank you again for my amazing RAV4. I love it so much:)

beachfam70

Jul 20, 2015

Sandra was helpful in picking the perfect car for us. They found us a better rate on insurance for our home and all of our cars, and she even set up my bluetooth for me before we left. I would definitely recommend Dick Hannah Toyota and Sandra to any of my friends and family who are looking for a car.

Kona46

Jul 20, 2015

Recently had ,the oportunity to work with Lucas Wright. Bright young man with the interest of customer. Eventually we did I a deal on a 4 runner. good follow up and product knowledge. Urge any body interested in the Hanna dealership in Longview to contact this young man.

Evidente15

Jul 17, 2015

I have only been here 1 time, but Sandra gave amazing customer service and she did everything she promise, and after she sold me the car she followed up to make sure i had everything I needed taken care of, and to contact her if i have any more questions or concerns. Highly recommended:)

C&DAmbler

Jul 10, 2015

We were lured to the West side of the state, by my nephew, to check out Dick Hananah Totota for a great deal and experience. Well, it was well worth the five hour drive! Great group of people to work with. Thank you for making us feel at home.

cathyaddi

Jul 10, 2015

Sandra McMillan at Toyota in Kelso was the nicest sales person I've ever dealt with at a car dealer. Helpful, considerate, down to earth.Thank you Sandra!!!Cathy Addi

joe

Jul 6, 2015

Easy to deal with and very helpful. A great experience. I have bought 3 trucks at this dealership, from start to finish all the staff are great. The faces might change but they still treat you with respect. They go the extra mile to make your experience a good one. thanks to all the staff. Been a customer of this dealership for 7years. From sales to service to the finance guys, great people.

Eli030909

Jun 30, 2015

Great experience. Really friendly staff, easy to work with. Made buying a car really easy. All my questions were answered thoroughly. Thank you for a great experience.

Happy in Lv

Jun 27, 2015

We were on our way to Vancouver but decided to stop by Dick Hannah just to see what they had in stock. Sandra was knowledgeable about the Prius and mentioned the new color "toasted walnut" and was able to get me one the very next day! Whoopi hooooo! It is beautiful and I love it! So much nicer of a car than I expected. The service was superb and Sandra was able to fill my wish list down to every detail! Can't go wrong shopping local***

appyluver85

Jun 22, 2015

I went into the dealership just looking for a new car and wanted to test drive a couple to see if I wanted a used Prius. I was helped by Serge and he was fantastic, making my buying experience a breeze, a lot of it was done via phone/email which was super convenient for me. And I only had a short wait to finish signing docs when I went to pick up my car. I would recommend Serge at Dick Hannah to all my friends!

peejay

Jun 18, 2015

I did not actually visit this dealership. I ended up purchasing a vehicle from a sister dealership, because it was much closer. Although, I did not make my purchase with them, Brian contacted me afterwards to make sure that I had been taken care of and that my buying experience went well. Here's to employees that take ownership and pride in their work! It really speaks volumes when someone takes their time to take care of customers even with no personal benefit. Thank you Brian!

Susan P

Jun 17, 2015

I received attentive care! I would recommend Jordan Lowery as your next sales person. He listened to what I wanted. I appreciate the opportunity to buy my Toyato from Dick Hannah.

susieq

Jun 17, 2015

Everyone did their best to make our experience smooth and satisfying. A particular standout was Jordan. Can't say enough about how easy he is to work with.

sjwhite

Jun 13, 2015

The staff were extremely friendly, but not "over the top" friendly like a lot of car dealerships. I wasn't pressured into making extra purchases on my vehicle - when I said "no," they knew I meant no. I also appreciated my saleswoman taking the time to sit in my new car with me to make sure I knew everything about the car that I needed to know. Excellent experience!

Sydney & Nate

Jun 10, 2015

We had a great experience here! The customer service was excellent, we specifically dealt with Lucas who was so friendly, made us feel comfortable & didn't pressure us! We came looking for a specific Toyota and possibly wanting to trade in our Kia but weren't sure if the trade in would be worth it. We were pleasantly surprised to get what we wanted for it & that they figured out the best financing option for us! We would definitely come here in the future & we even live over an hour away! Thank you again we love our Toyota Tacoma!

ehunter

Jun 10, 2015

My best car buying experience was due to the fantastic and superior customer service professional we've ever worked with Sandra McMillin. You are simply the best. Thank you for helping us get our 2015 Toyota Camry SE.

Anonymous

Jun 8, 2015

I had an amazing experience at Dick Hannah Toyota. The young man that helped me was Jordan Lowery. He made me feel very comfortable during the process of making a big decision and got me into a car for lower than I imagined. He explained all my options which educated me on how to make the best choice. Needless to say I left extremely grateful for the excellent customer service and the affordable brand new car.

Tino9127

Jun 3, 2015

I was shopping for a new car and found out that Toyota was having a deal thing going on. I really had no idea what I was doing (I've only ever used craigslist for cars) and wasn't really even sure what I was looking for. I was just so surprised at the professionalism and maturity of the young man who helped us out, Lucas. I've seen in movies and heard about predatory practices in the car business and was relieved to have had quite the opposite experience. I really felt like Lucas cared more about getting us a good deal, I would highly recommend anyone visiting this location to seek him out personally and have him show you around.

DJac2014

Jun 1, 2015

System went down. Was there about 4 hours to get everything done. It was the middle of day, missed lunch waiting for their system to get back up. Baby got fussy waiting. Even after papers were signed, there was still an additional wait. They should have gotten the vehicle ready during the initial wait. All they did was kept apologizing for the wait. Flooded the car we came in trying to start it so many times. Almost had to just leave it there cause it wasnt starting. It was NOT doing that when we arrived there.

Gusgus1

May 31, 2015

Just got myself a new, well new to me vehicle and had a great experience. I hate buying cars but Vance made it easy and I don't normally think it's an easy thing to buy a car

Justing204

May 30, 2015

I walked into the dealership and was greeted by Sergey. He was willing to spend a considerable amount of time and effort with us because we didn't exactly know what we wanted. In the end we got the vehicle that fit our lifestyle the best and for a great price. He left us be to make our own decisions and at no time applied any pressure on us to purchase a vehicle from him. I would recommend this delearship and sergey or zack( who is very knowledgeable about trucks and suv's) to anyone who is looking for a toyota at a good price with no pressure to buy!

LaVonne

May 30, 2015

My sales guy was new but it was the greatest experience! Garrett was only a few days at this location. He greeted me quickly with a smile on his face. We did the test drive and it was all down hill from there. He worked my deal great even when I couldn't make up my mind. Great service great people great experience!

moore.tyler6723

May 30, 2015

Lucas Wright did an awesome job of showing me everything I asked for and in the end, putting me in a car that I absolutely love. He was professional and very low pressure and it made for a great car buying experience. I would recommend this location and Lucas Wright to anyone looking to buy a new or used car.

Aaronbunn

May 27, 2015

Had a lot of help will be Bach for a new Subaru next year from serge for sure he helped out drove us down to pick up car very helpful

MC

May 26, 2015

STAY AWAY! BEWARE THEY DO NOT DISCLOSE ANY DAMAGE THAT IS NOT LISTED ON CARFAX!!!!I purchased a 2011 certified Toyota Tundra in December fo 2013, about 1 1/2 yrs ago, I had to take my truck in for some very minor dent removal and the body shop saw significant damage that was obviously done years before i purchased the truck, it was not really noticable unless you look just above the muffler, the underside of the back of the truck just behind the passenger side rear tire it was dented up. the dealership has this program where they will bring the vehicle to you home and you can test drive it and look it over, since i live in Oregon this was attractive to me and i could not find a truck i wanted at any dealerships close by, well they made sure it was after dark so this would not be noticible, especially in the dark. when i contacted them they said they could not do anything for me, now i am going to have to find a way to get this repaired, it will cost over $1700.00 to repair...I will never shop for any vehicles and any Dick Hanna Dealership ever again!

tundrabuyer

May 26, 2015

My wife and I recently purchased a truck from Vance at dick hannah toyota. It was a very nice and easy experience and went well With no hassles. I felt I got a fair deal and would recommend vance to my friends.

RAV4girl1975

May 22, 2015

My sales person was Sandra McMillin and she made my sales experience fun. She is very personable and took time to answer any question I had. Sandra made sure I knew all the features of my Toyota RAV4 before I drove off the lot. I am happy with the purchase I made b/c Sandra printed the carfax and I was able to see that the RAV4 had been well maintained. Plus I couldn't beat the price I got on my RAV4. I was offered a way better interest rate than another company I had inquired about an auto loan. My whole experience at Dick Hannah was great! I highly recommend Sandra McMillin as a car sales person, she will take awesome care of you!

pizzalady

May 21, 2015

I have purchased 2 Toyota RAV4's from this dealership and my next one will be here also... and most importantly it will be with the best salesman ever, Jesse Morris. He has a big heart, wonderful sense of humor and a big smile to match. It was worth every penny, the car and the experience. Thank you, Jesse!

davestout

May 20, 2015

Dick Hannah goes the extra mile for sure. Customer service here is the best I've ever encountered and I believe it starts with the people you're dealing with. Kelsey was our tech last time and she made our time with Dick Hannah enjoyable. Can you believe that? It wasn't a "chore" to make a service appointment with Dick Hannah, but a pleasant experience. Thanks Kelsey...look forward to seeing you again!!

Jon

May 20, 2015

I made the trip up from Portland to look at a vehicle advertised by this dealership on Craigslist. It was exactly as represented in the conversation I had with the salesman (Jordan) prior to making the trip. They gave me a good KBB-based value for my trade-in and a good price. There was no attempt to "upsell" or exaggerate the value of the car I bought. The price I was shown was exactly what I paid. Hands down, the best auto dealer experience I've had, and I've had a lot of them!

HappyCarBuyer

May 16, 2015

Dan Medack was great. I started my automobile search on line and over the phone. I did not want the high pressure "buy it today sales pitch." Dan spent a lot of time making sure I understood all of the options and packages available for the new car I was interested in. After speaking with four different Dealers it was clear to me who was trying to answer my questions and who was trying to get me on the lot because they had," just the car for me". In the end, Dan and the team at Hannah, (Brian and Jim) found the exact car I wanted at the price I wanted. I did not have to settle for anything less. Sweet dealThank you. I will come back for the next one.

K Hunter

May 9, 2015

I very much dreaded looking for a "new" used car. Dick Hannah Toyota was fast and worked with me on EVERYTHING I needed to trade in my old car and get the one I wanted. Dan was a great salesman that took the time to help me find what I wanted and then was patient enough to get me in my used car at a price I was happy with without any hassle.

Foleys toyota

May 6, 2015

Sandra at Dich Hanna in Washington went way above and beyond finding the truck ( mostly she had a hard time finding the color) of my dreams. We have either purchased or helped others purchase a Toyota from Dick Hanna and have had wonderful service.Thank You all very much

Awdkid

May 5, 2015

I worked with a young man named Jordan Lowery, and he was very helpful not only helping me find a car but helping me with different options on buying this car. By far the best experience I've ever had at a dealership and they will always have my business. Thanks again for all your help!

Dan Duffy

May 1, 2015

Thank you Sandy and Dick Hannah Toyota. I have been in my truck almost constantly Goin Goin Goin since I picked it up from you. I really love this truck and am so happy I got the opportunity to buy it. I mean c'mon TRD Tundra. Its bad and I'm loving every bit of it. But I was really surprised at how fast we got in and out with the truck , No long extended waits .It was a good purchase experience and you found the truck that fit me perfect, Now I'm a Toyota person. I will likely always have a Toyota truck. Thank you Sandra. It was so cool getting to know you and your friends at dick Hannah Toyota. Im going back to the beach as the wind is perfect. I will send you a picture of me and my trucks first glass float. Thanks again Dan

doylee30

Apr 30, 2015

This is the second vehicle we have bought from dick Hannah Toyota in the last 2 years. The service we received was excellent again. Dan medack was our salesman again and he was very professional and was able to answer all our questions

IYAMSANDY

Apr 30, 2015

As with most people, my experience with car dealerships and their salespeople has been just what one would expect. High pressure, buy now, lies... you get the picture. My salesman was Mark Accimus. What a wonderful man! He was very patient, took the time to answer my questions and didn't force me to stay on the lot until I made my purchase. I never buy on the first visit. I am as interested in doing my homework on the car that I want as I am on the salesperson. I will be back Dick Hannah! And Mark will get my sale!

Prius4Scott

Apr 30, 2015

I came to Hannah Toyota to look at buying a Prius. I have never owned a Toyota or a Prius previously. Most Japanese cars do not fit my height. The salesman, Mark Accimus was knowledgeable and friendly and offered NO sales pressure! What a change from almost 40 years of car buying experience. I would recommend the dealership and Mark, specifically to anyone! Thanks Mark!

bree93

Apr 29, 2015

I love my new 2015 Corolla!!!!! it's an efficient reliable car, thanks to serge, I got the help I wanted to get exactly what I needed. The people were friendly and I got assisted right way. Thank you for making my first buying experience successful :)

Jackie Fickett

Apr 28, 2015

My experience at Dick Hannah was wonderful! Dan Medak was very knowledgeable and helpful. He was there for me every step of the way! If I know someone looking for a new car I will most definitely recommend Dan Medak at Dick Hannah Toyota. Outstanding service!

stoneX

Apr 28, 2015

Had a wonderful experience with Bravo and Sandra. Both were very concerned about what I wanted and putting me into a vehicle I'd love. Very friendly, easy to deal with and easy going people.

TheMoodyFamily

Apr 26, 2015

Amazing employees and amazing vehicles, would definitely recommend going thought them. I will definitely be getting more vehicles with them in the future! From, The moody family!

Tacoma

Apr 18, 2015

They were all very nice and not pushy. Answered any questions I had and were really patient with me as I was indecisive. I'm super happy with the vehicle as well. They went above and beyond in every way. Even helped me move my stuff out of my old car! Thank you!

TheycallmeMom

Apr 15, 2015

Sandra was just awesome! She found just the car I was looking for and brought it to Kelso. She listened to my opinions and didn't pressure or condescend. Sandra made the whole car buying experience comfortable. They need more people like her in the field! Sandra & Jordan were great in helping me get the new car home. We'll be back to see Sandra when the kids are ready to buy their next car.

Fader0809

Apr 11, 2015

Me and my husband went in to buy a used car but the one we saw online was in Vancouver, our Dealer Sandra took us to Vancouver and showed us a few different civics. We went with one we hadn't seen online. She didn't pressure us to look at the more pricey ones! We will definitely go to Dick Hannah for future purchases!!!!

AmandaMarsh

Apr 6, 2015

Easiest car buying experience I've ever had! Jesse is a great salesman, takes time to listen to what you have to say and sincerely cares about his customers being happy with their decision. I will not go to anyone else to buy cars in the future!

LJWilson

Apr 6, 2015

This was my second car buying experience with Jesse Morris and both were great! He is very easy to work with and works hard to ensure his customers are happy. After being unhappy with the first car I bought, Jesse worked very hard for two years to find me the perfect car! I am very happy with the car I have now and recommend Jesse to anyone looking for a car!

The Johnson

Apr 6, 2015

Jordan Lowery was our salesman . Very personal and knowledgeable about the car we were shopping for. We were undecided about the model but after talking about the options he made it an easy choice. They got the car the same day and the paperwork went smoothly.

DAK

Apr 5, 2015

Vance Pinson was quick to respond after an internet inquiry and both pleasant and helpful during two test drives. He helped move the paperwork trail along so we were in and out in a very reasonable time. Didn't think we would ever buy new but we couldn't not take the price offered compared to the used prices we had seen on the vehicle we were looking at.

Rando

Apr 3, 2015

Only problem with this dealership is the location. Employees are awesome, top notch service, and excellent environment, (tv to watch during wait times!). Will buy next prius from the same folks.

Tundra

Mar 21, 2015

I purchased a 2001 Toyota Tundra brand new from this dealership and for the past few years I have been test driving each of the new model years. I have been so happy with my old Tundra that it was difficult to trade it in but when I test drove the new 2015 I knew that I was sold. I contacted Jesse Morris and Brian Coonc to see what we could do. They we EXTREMELY helpful and within a few days I had my new 2015 Toyota Tundra Platinum (even though the closest one was in Idaho!) We couldn't be more pleased with the truck or the service that we received from Jesse, Brian, and Dan. P.S. This is the 5th brand new vehicle we have purchased from the same dealership, which goes to show how happy we are with them.

Dcupp

Mar 21, 2015

LET ME SAY MY EXPERIANCE at Dick Hannah Toyota was very pleasant I was there two weeks ago and met Sandra Mcmillin very nice person I told her im shopping around she showed me some trucks I told her I wanted one made in the usa. I came back today she was busy so Mark stepped up went thru the whole process found a usa made truck I wanted done deal I was treated very well.

lostcat

Mar 21, 2015

We purchased a vehicle from Bravo. He was helpful in helping us choose a vehicle to suit our needs while keeping a fun spirit which diminshed any stress from purchasing. He seemed pretty knowledgable about all of the options, moreso than anyone we have worked with in searching for a car. I would highly recommend buying from this person, and the Dick Hannah Kelso WA Toyota dealership. We are repeat buyers with them, because they have made the process easy and fair. Bravo, Nick, Jim, everyone we worked with was friendly and professional, and honest. The credit union they hooked us up with even gave us a super deal. We couldnt be happier with our vehicle. :-)

swood1130

Mar 19, 2015

Let me start out with...this was the second vehicle I have purchased from DHT and will continue to do business with them. I, like most of us are very busy and run a tight schedule; they worked around it, made the deal happen without me being there, came in signed paperwork, picked up my car with a tour of ALL of its options, and off I went. NO 8+ hours at a dealership, sitting down with your sales guy running back and forth to see if he can get the deal done, etc. (YEAH)...I went in looking for a used car that would suffice my needs, came out with a car I love, White Toyota Corolla S Premium. They went out of their way to find the color I wanted and had it to me by that day. I had the best experience with DHT with Mark Accimus as my sales guy, Mychael Brady getting the numbers crunched, and Brandon Martinez handling the finance. Hats off to Dick Hannah for having such a great team of people to work with. My experience went seemless once again! I cannot thank you enough and have referred a co-worker that is how confident I am in this group of people.

mrtnmar

Mar 18, 2015

Saw a sweet ride on Dick Hannah's Web Site. A couple of emails later I came in to take a look at a beautiful Dodge Challenger. Jordan greeted me inside the showroom. I said, "before we even look at the car this is what I want." I continued, "I don't want to pay over this amount a month, I don't want to put anything down and I want a low interest rate." In a very short amount of time I was tooling down the road in my sharp new Dodge... Great car buying experience! Jordan ROCKS!Martin MontagueChehalis, WA.

ace022401

Mar 17, 2015

If you're looking for a vehicle to purchase go see Jesse Morris at the Kelso Dick Hannah! He treated us like royalty & even came in on his days off to find us the vehicle we were looking for because it wasn't on their lot! He walked us through every step of the process and even checked in after we bought the truck to make sure everything was going well and to see if we needed anything. By far the best buying experience ever! He listened to what we wanted and made sure we got it! We will definitely go back to see Jesse in the future! Thank you!!!!

Itsmattmalone

Mar 14, 2015

No pressure, just honest conversation about what our options were. Our salesman, Jesse Morris, made it a fantastic experience. He's our guy the next time we're looking to buy!

lashay

Mar 13, 2015

Absolutley the best car buying experience I have ever had. Sandra and Bravo are the best to work with. They made my car buying experience comfortable, easy and stress free :) I would highly recommend Dick Hannah Toyota in Kelso a first stop when searching for a new car. Thank you so much!

DB

Mar 11, 2015

Best car buying experience yet! Nick tracked down the exact car I wanted, Sandra McMillian truly cares about her customers, makes you feel comfortable and is honest (the best sales person I've worked with!), and Jim made the doc signing experience sweet & simple. No gimmicks, no high pressure sales, just helpful and respectful...exactly the way a car buying experience should be. I highly recommend Sandra, Nick and their team!

ksheldon

Mar 10, 2015

I travelled from Portland, OR to Kelso, WA to purchase my new Toyota. The main reason for my trip was for a vehicle that I saw online. I worked with Sandra McMillan and she was wonderful. She was very friendly and accommodating. She worked with me on and on my behalf with her sales manager to get me into a Toyota 4Runner.which has been a dream car of mine for many years! I would totally recommend working with Sandra she is worth the drive!

Mark

Mar 9, 2015

They did an excellent job with everything right from the start! I would definitely do business again with this dealership. Dick Hannah toyota in kelso, thanks!

Dan

Mar 8, 2015

Called and discussed car. Came to terms and drove up 4 hours to buy it from them and it went great. This is my second vehicle from Dick Hannah.

Ken

Mar 6, 2015

Serge Kononov was the sales person I dealt with and he was very accomadating and friendly. I bought a used vehicle and traded in another vehicle. The entire process took less than 3 hours which I consider to be reasonable since I used the CUDL program and all the financing was done on site. The finance guy was on point , quick and effecient. Really the best experiance I have had buying a car at dealership.

mrsroywho

Mar 1, 2015

we love our "new" truck. Bravo was very friendly & helpful. Everyone involved in our transaction were quick & nice. Next time we need a vehicle, we will come back.

Wendy & Barry Shannon - Home

Mar 1, 2015

We had an excellent experience. Jordan is a knowledgeable Sales Person. He met or exceeded all of our expectations. We left the dealership satisfied. Next time we need a new car we will not hesitate to purchase our car at Dick Hannah Toyota in Kelso Wa.

Ashleigh and Alex

Feb 28, 2015

Bravo provided us with a comfortable and easygoing experience for our first time purchasing a car through a dealership!! They did a great job overall with making the price work with our budget and making sure it fit our needs. Love my new car!!! Thanks Bravo!!! (:

kristy

Feb 28, 2015

I like the car that we got here, it drives very nice and is comfortable. The people are very friendly and explained everything to me so I could understand. They took time and did not seem to be in a rush to push me along. They were very open about the whole process. It did not take as long as I thought it would and they were good about working around my work schedule. Serge answered all of my questions about all of the features on the car and taught me how to set the radio pre-sets.

SheenaMead

Feb 27, 2015

I researched this car and others for months and when I was finally ready to purchase I found a great deal on a year old car on their site. I had a friend who referred me to them also. I have poor credit and had a co signer and they worked very hard to get me a goof loan and interest rate and succeeded. Even though it's a Toyota dealership they have many other options. They were kind, respectful, and didn't pressure me at all. Vance has been great with still answering any question I may have and has made this car buying experience amazing. Going above and beyond to help my daughter and I. Would recommend them to everyone.

schulthies

Feb 26, 2015

These guys are great, especially Bravo. He hooked me up with a great deal on a Tundra, I love it! Very personable low pressure experience. Great atmosphere and would definitely recommend. Warranty and flexibility options are outstandingGo in and ask for Bravo, he'll take great care of you.

bmfung

Feb 24, 2015

Although not a big Toyota dealership by volume, Dick Hannah is the hidden gem in Southwest Washington. Their entire staff is extremely friendly and professional throughout the transaction process. They took the time to answer our questions and concern, and was never pushy. Although it was a 2-hour drive to purchase our Toyota, it was well worth the time and effort.My sales representative, Mark, was calm, courteous and helpful. The sales manager and finance manager were all very professional and considerate. We appreciate their help very much and would recommend them to our friends/family/neighbors/anyone who considers purchasing a Toyota.

jb_customer

Feb 24, 2015

Purchasing a vehicle is not my favorite thing to do in life. That being said, I can be challenging as a potential customer. I don't want the hard sell. And, I have already conducted much research via the internet, so I come at the dealer arrived with a maximum amount of information held close to the vest.My sales representative, Vance, was easy going, not high pressure, and the sales manager Bryan (Brian?) was polite and accommodating to my requests. One of my own requirements was not to feel nickel and dimed at the end of the process. Vance accommodated this request by being up front about the actual process of purchasing the vehicle. I appreciated the service.

jfuller23i6

Feb 24, 2015

We love our new car. The experience was amazing not pushy. Would deffanetly by another from them. Serge, was amazing he helped us every step of the way and explained everything to us.

Linda Bottorff

Feb 23, 2015

It's been three years since we purchased our Tundra and Jesse Morris still checks in periodically to see if we still love it (and we do)! But the fact that he always offers to personally wash it for us really goes above and beyond the call of duty and is just one of the reasons we wouldn't buy a Toyota from anyone else. Craig and Linda Bottorff, Longview, WA

kimt

Feb 16, 2015

Sandra spent a lot of time with me trying to pick out the right car. She was very personable. What I liked most was she didn't seem like the typical car salesman, she wasn't pushy or aggressive. The team at Dick Hannah Toyota is probably the friendliest dealership I've been to and easiest to work with.

Nicole

Feb 16, 2015

I've been debating on a car for awhile now and the thought of going to a dealership and being picked apart by sales people made me really hesitent about going. A friend recommended a sales guy down in Kelso and gave me his contact info and from the initial contact with him he was a down to earth person, honest and I knew he was passionate about his job. He not only helped me find a reliable car but helped me work through what was realistically affordable for me and what wasn't. I will only recommend him for anyone getting a new/used car because he's a real person not some scummy sales guy trying to earn his commission. I am now a happy owner of a 2015 Toyota RAV4 and don't have to worry about if my car is going to break down or something is going to go wrong with it. Thank you thank you Jesse for your hard work and dedication!

DadeezCar

Feb 15, 2015

I am so pleased with the sweet deal and the sweet car Dan sold me. Everything I was looking for in a Corolla and more.

Nelson

Feb 14, 2015

I hate car salesmen but dealing with Mark Accimus and Dan Medack made me not hate car salesmen. I went there expecting to be pissed off, bought a BEAUTIFUL truck and named it White Stallion, and then left very happy, and would recommend Dick Hannah to anybody who cares, P.S ask for Dan Medack and Mark Accimus.

Chris

Feb 12, 2015

Jordan was able to get me the car i had been trying to get for 3 months(4Runner TRD Pro). Other dealers were "pre-sold" but Dick Hannah had it and was totally up front with me on price. We worked-up a deal that day and delivered the car the same day. Made the process super easy and painless. I would recommend them to anyone looking to buys a Toyota.Thanks,ChrisPortland Or.

SarahLouise

Feb 11, 2015

Coming back from Seattle to Seaside my Dodge Cummins broke down. It was pouring rain and i popped the hood to find that my fan pulley had busted a bolt and come loose, working my serpentine off and shredding it! On a Sunday and stranded at 9pm the tow truck hauled me to the nearest safe parking lot, which happened to be just outside Dick Hannah Toyota. In the morning I went to talk to the service guys. Justin was incredibly helpful and understanding. His staff made me feel comfortable and brought me water bottles and great conversation. He and his techs helped me find the solution that got me back on the road without breaking the bank. I am so wary of letting anyone else work on my vehicles, but these guys were careful and qualified and took great care of me and my truck. I was back on the road in a day with the surprise of a CLEAN truck and an awesome experience! Thank you so much Dick Hannah Toyota. I highly recommend them!!-SarahLouise

4RUNNER

Feb 10, 2015

Dan was very very helpful and just amazing!!! Very professional!!! If I had any question even after my purchase Dan was right there to get them answered and a timely matter.Enjoy working with him.

cbrown3821

Feb 6, 2015

Love going to this office ! Always superior customer service !! Sandra was always checking in on me and my family and going out of her way to keep us happy . Great experience would recommend this store to every one .

Chenko

Feb 3, 2015

I absalutely loved my visit at Dick Hannah Toyota! The sales and finance team were very knowledgable and caring. I would recommend them to anyone!!

ema

Jan 31, 2015

Dan was simply amazing. Gave us time to think,xxxxx,change our mind.Very professional and knowledgeable.We never felt rushed or put under pressure.

tommyd2209

Jan 31, 2015

Bought my first car! Corolla S+, and I love it. Sergie helped me and he was great. Took me on multiple test drives, stayed late to help me and was very informative. Friendly staff and got a good price. Would definitely recommend.

Truong nguyen

Jan 31, 2015

Great experience, loved the car. Staff were very helpful explaining how the car operates to someone who has never owned a pickup truck vehicle before. Thanks

Tiffani S.

Jan 30, 2015

My car buying experience with Dick Hannah Toyota was very pleasant. Dan Medack was very knowledgeable about the 4Runner I was looking at, and took the time to explain the different features of the vehicle. The test drive was very low key, Dan took us on a well organized route, that even included a section of highway driving, which I really appreciated since my commute to work involves a lot of highway driving. The sales process went very smooth, with no games. Dan even took the time to make sure my phone was synced with the radio when we were done. In my husband's words the experience was way more pleasant and less stressful than when he bought his truck from a different dealership, I would definitely go back for my next vehicle.

Charlie

Jan 30, 2015

Great experience, loved the car. Staff were very helpful explaining how the car operates to someone who has never owned a hybrid vehicle before. Thanks

Bill R

Jan 29, 2015

This is the second truck I bought at Dick Hannah Toyota. I went back so I could work with Dan Medack and Brian Coonc. I don't like games, just a straight forward deal. These two gentlemen make the whole transaction easy and enjoyable. If you are looking to purchase a vehicle, go see Dan and Brian!

lsibbett

Jan 28, 2015

Being a sales person for many years myself I knew exactly what I wanted when I arrived at Dick Hannah. With that being said I at times felt like I was the worst customer ever because I was not backing down. Jesse and the Dick Hannah team were fabulous. Took the time to find the right vehicle and never gave up. This car purchase by far was one of the best and as long as Jesse is selling cars he will always be the first stop I make when needing to purchase a car in the future.

Huff

Jan 27, 2015

We recently returned to Dick Hannah Toyota to purchase a used mini van because of our first buying experience there. The first used vehicle we bought there is still going strong and the best car ever. When we started searching for our mini van they did not have what we were looking for at this dealership. But that didn't stop Zach from finding and bringing the perfect van for us up to Kelso. The negotiation for our trade-in was fair and the price on the van was excellent. The van was missing a few of the advertised accessories, but they promptly ordered those for us. Once again we are completely satisfied with our purchase and experience. If you want to be treated with respect ask for Zack Sprague - he is great!

KCody

Jan 27, 2015

Mark was very genuine, courteous and helpful. He didn't have the 'salesman persona' that we sometimes come to expect from car dealerships. Dick Hannah empathized with my unique car situation, and did everything they could to repair my relationship with their brand. It was such a relief to receive such wonderful customer service. Thank you Mark, and everyone at Dick Hannah!

lsibbett

Jan 27, 2015

Jesse Morris is the BEST salesmen ever!!!! The patients and extra mile he and the team went at Dick Hannah was phenomena. Jesse Morris has a customer for life!

Jonesst

Jan 19, 2015

I called about a vehicle I saw on their website so I called to get information, Jordan was very helpful & friendly over the phone. At the dealership Sandra had our vehicle ready up front with a "Welcome" sign in the window of my vehicle ready to test drive! The whole car buying process was very pleasant with Sandra & the finace team! She's very personable & does a great job at making your car buying experience a hassle free experience!

Eric

Jan 15, 2015

Good car for reasonable price. Mark Accimus was our salesman, very courteous and pleasant to interact with. He was very personable, not 'pushy', adjusting to our needs and style very well, making the overall experience really pleasant. The whole group of salespersons were very good as well.

pharrside

Jan 15, 2015

Cameron is such a great service adviser/rep...he went to bat for me when I had a tire failure and needed two new ones - got me tires for just about half the cost of what Les Schwab would have charged! And had me in and out of the dealership very quickly - hardly had time to enjoy my free cup of hot chocolate - everything there went well and I am a happy camper.

KLL2006

Jan 14, 2015

I was in need of a truck with not much to work with. I was buried in negative equity in my trade in and not looking to just make it worse. Jordan was quite helpful and really willing to work with my wife and I to get us into a truck we could feel happy leaving the dealership in. Other than a few minor repairs that Jordan worked to have repaired in the price of the truck I'm quite happy. Thanks.

kjpb123

Jan 11, 2015

Traded in my 2010 camry for a brand new 2015 corolla and I couldn't be happier with the deal I got! Thanks to the employees who helped me get my "official" first car!

courtneyrm

Jan 9, 2015

This was my first car buying experience and Sandra made it so simple and stress free. I had my heart set on a certain car and when that didnt work out, after having been there a couple hours, she didnt even blink when I wanted to go back to looking at other cars.

Doherty

Jan 9, 2015

Excellent buying experience. We first dealt with Gresham Toyota and had a bad customer service experience. We were referred to Dick Hannah in Kelso and were told we wouldn't be treated the way Gresham Toyota did. We live in Sandy Oregon and it was worth the drive. Jesse Morris was great from start to end and we will definitely recommend them to anyone looking for a Toyota!

Stacy Yuman

Jan 5, 2015

Let me start out by saying Jesse is AWESOME!!! He was very helpful from start to finish .. He also has been awesome with following up to ensure I am happy with the purchase of my car!! THANK YOU JESSE!!!

donahop

Jan 1, 2015

Kimberly was particularly helpful and friendly. She was a great resource after I bought the truck as far as answering questions and getting back to me quickly.

Corollala

Dec 31, 2014

Dealt with Kimberly and Tim they were awesome I'm buying our next car from them. I'm sending all my friends and family to see them.

Brebre1303

Dec 30, 2014

Jesse made my car buying experience one of the best I've ever had. He made sure I was completely 100% satisfied with the car, and that it was exactly what I wanted. I couldn't be more happier with my car, or my experience working with him and everyone else at dick Hannah! Top notch customer service! Thanks Jesse for being so amazing to work with. Couldn't ask for anything better! OH can't forget the free car washes you give to your customers after they've bought the car! You're awesome!!

Rick

Dec 28, 2014

I came into Dick Hannah and spoke to Dan Medack. His knowledge of the vehicles was amazing and I enjoyed his conversation. Although I did not buy a car at this time, when the time comes.....I will definitely be going back to Dick Hannah. Thank you very much, Dan for making my experience there an enjoyable one.

Marscar

Dec 27, 2014

The folks at Dick Hannah Toyota were all so easy to work with. Everyone we dealt with bent over backwards to help us get what we wanted with the least about of effort on our part. Mark Accimus was incredibly friendly & helpful. He answered all our questions & eased us over each hurdle. What a great team you have! Everyone we worked with was awesome!

inked

Dec 21, 2014

our salesperson Sandra McMillin was ALOT of help and has stellar customer service she stayed close by and very helpful from start to finish with my buying experience here at Dick Hannah Toyota. I purchased a 2013 Heritage Blue FJ cruiser. I would recommend her to anyone I know, spoke with or come across looking for a great Toyota experience . A++++++

Kayla

Dec 19, 2014

I loved the quick and easy service and I drove away satisfied with my first car! Everyone put in extra effort to help me get the best deal and provided friendly customer service. I really enjoyed the assistance of Jordan. He helped me understand my options and made the process simple. I would definitely recommend this dealership to future car seekers!

fijigus

Dec 17, 2014

With two new little ones on the way to make a household of 6, we had to break down and buy a Van. We fought it every step of the way trying every big SUV we could think of. And Bryan and Tim were very patient throughout the year when our busy schedules kept putting of our purchase. In the end the Sienna was the way to go and Jordan Lowery was great to work with. Showed us a few (and even a Sequoia just in case) and found the one we wanted and brought it in for us to check out. It exceeded expectations and so did Jordan. With the 2 year Toyota care plan we will be back often and are looking forward to the new relationship.Thanks,Erik & Abby Guttormsen

Troy&Tina

Dec 16, 2014

Dan Medack of Dick Hannah Toyota made our purchase of a 2015 Toyota RAV4 a breeze!Excellent communication and a pleasure to deal with in every facet of the deal!Thank You!

tmharriman

Dec 14, 2014

What an incredible salesperson to have at your dealership!. He listened to what we were looking for. Very professional ,courteous. I immediately had total confidence in Jesse to sell us a car that we would be happy with. He treated us with so much respect( even when I asked stupid questions ) and really made it a fun experience. His knowledge and experience was very reassuring .He kept us updated on the process and we are thrilled to have our new car! I wouldn't even think of going anywhere else.

artaldridge

Dec 9, 2014

Doug and Sandra McMillin were both very helpful and accommodating. We spoke to both of them over a couple days while trying to decide what car to buy. Doug was our salesperson when we finally made our purchase. We had a great experience at Dick Hannah Toyota and will recommend to friends to ask for either Doug or Sandra when they are looking for a new vehicle.

Jessica Schult

Dec 8, 2014

I was very impressed with the kind of service we got. We worked with Sandra McMillin and she was phenomenal! We drove quite a ways to find what we were looking for and she made the drive worth it. We would definitely come back to them if we ever need to.

joe.dawson.184

Dec 8, 2014

We live in Yakima WA. Drove 4 hours to look at the 2007 Highlander we bought. From Jordon's email reply to meeting him was a pleasant and positive experience. NICE is a good way to explain it. Jim worked hard getting us the best loan available. We drove home enjoying the used Highlander. Once again Toyota does the job right. Thanks Jordon.

joycee29

Dec 6, 2014

Our experience was excellent! We have looked at other dealers, but this was the one for us.Professional, courteous, informative. Will be a steady customer!

janellcwilson

Dec 1, 2014

After shopping in Portland for a Toyota Camry we came back home to see if Dick Hannah would match the deal we had, and keep the business local. We were met by Mark Accimus who was so helpful, personable and persistent in finding us the car we wanted at the price we needed. From start to finish it only took two hours to test drive, finance and purchase our car. We will defiantly refer our friends to Mark at Dick Hanna.

bhale5

Nov 26, 2014

Sandra McMillin was a great salesperson, and it was a good price on the car. Overall, this was a good "new car purchase" experience. . xx

nick.ringbom

Nov 26, 2014

After searching used vehicles online, I decided to head over to Dick Hannah Toyota. I was instantly greeted by Shannon and from the start she was great to work with. She had a laid back approach with a fun personality, which made the paperwork portion painless. Brandon also made the financing portion quick and easy. Both were great to work with and would highly recommend Dick Hannah to friends and family.

AubrieBiz

Nov 25, 2014

Jesse Morris was recommended to me by a very good family friend who knew I was in a bind. He told me to talk to Jesse, he'd set me up. Jesse did an amazing job! This was my first time buying a car and Jesse made sure that it was relatively painless. We had a few snags, but he calmly handled all of them with professionalism and care that you rarely see anywhere these days. He was honest and up front about all of the cars he showed us and answered even my friends off the wall questions. I took my new car to my personal mechanic and he found a couple items that needed taken care of, I went back and talked to Jesse about these and they had me in the next day to fix that problems. I just don't get to see this kind of service anymore. It was reassuring.If you are looking for a car and need someone who is more than happy and willing to take your SAFETY, MONEY, and LIFE STYLE into serious consideration, please ask for Jesse!

eric.garvey.7

Nov 25, 2014

Just bought my wife a new Toyota 4Runner and she loves it. We got exactly what they promised us! A great car at a great price! Couldn't be happier! Best buying experience ever! Thanks Dick Hannah Toyota!!

franelopy

Nov 23, 2014

Great experience all around!! They brought the Tucson I was looking at from Portland to Kelso saving me a trip..Dan Medack was very helpful and informative. The Financial guy, Mr. Montgomery was terrific and I walked away with my dream car in less than 2hours...Bonus...they have an Alstate agent on staff who was able to save me $70 a month!! Now that is great service!!

karin heward

Nov 22, 2014

Sandra mcmillian was very kind and has a great personality. Jordan Lowery was very kind and friendly.I appreciated how Sandra took the time to make sure we really liked the truck and showed us all the features of the truck she never rushed us she made sure if we had any questions she answered them.

damsel78

Nov 21, 2014

Our experience at Dick Hannah in Longview was absolutely wonderful. They worked so hard to meet our needs and our budget. Our salesman, Glen Jones, was super nice and quite committed to making his guests comfortable and happy with their purchase. Jim in finance was truly great as well. Unfortunately I cannot remember the name of the other man that was talking to the lenders to find us the best rate possible because he was absolutely awesome as well. I'm kicking myself for not remembering his name because he worked so hard to get us the payments we needed and totally succeeded, all with the best attitude and obvious concern for what was best for his customer. Everyone we interacted with were really real people and not your average stigma of a car salesperson. Very genuine. No pressure or trying to sell you something you didn't want for their own profit. They want their customers happy and it shows. They will have our business whenever we are in the market for a vehicle. Thanks again, guys. You all ROCK!

Camryxleowner

Nov 16, 2014

After my 40K service I noticed a puddle of engine oil under my 2012 Camry XLE, about four days worth of leaking oil onto my garage floor. I checked and found that the drain plug had not been secured and the source of the drip was because the engine oil drain plug was loose. Also, the tech who did the work did not replace the windshield reminder, it still reads next service at 40K. Someone was in too much of a hurry to do the job right. Very disappointed in the quality of care from your dealership. It could have been a disaster had enough oil leaked out to cause the engine to seize. I've got a mess I have to clean up and want you to know what an extremely poor and dangerously low standard of performance I found at Dick Hannah. The reason I bought the Toyota and bought it from Dick Hannah was so that I didn't have to worry about problems with the car. Very disappointed. I wonder what other services didn't get done because of the lazy or incompetent tech.

Zichy

Nov 13, 2014

We were so Happy we went to Dick Hannah Toyota in Kelso. Serge Kononov was THE BEST salesman and so knowledgeable on the Toyota Tacoma we purchased. Jim in Finance was Wonderful all in all WE WILL BE BACK highly recommend Dick Hannah... Thank you for the great experience we have bought many new cars over the years and we both agreed that this was by far the best experience we have had ever.... best of all no pressure ! Just kindness all the way around.

Serdelbrock

Nov 9, 2014

We didn't think we were EVER going to find our perfect vehicle with all the extra options we wanted and in our price range, let alone with the car I brought to trade in. Dan Medack came out right away and stayed with us during our entire process. Everyone there was so informative, and I feel honestly tried to help us an much as possible within their limits. I have already sent a friend over to look at vehicles there! The same day as I bought mine. So thankful to have such a professional AND personable dealership so close to home. Each and every one of you is SO greatly appreciated! Thank you, thank you, THANK YOU!

KateL14

Nov 9, 2014

Working with the staff at Dick Hannah Toyota was an overall great experience! The staff was friendly, they took great care in working with me and what I was seeking and not seeking in a new vehicle. The salesman, Jordan Lowery, was knowledgable about the vehicles, helped me go over all my loan information and guided through the car buying process in a timely manner! I drove a way with the car I was looking for, at a great price all in an afternoon!

chuck&cathie

Oct 31, 2014

Kimberly Fields was great to work with. Friendly and no pressure. Made getting a new car a pleasant experience. We would buy from this dealer again.

rav4daisey

Oct 31, 2014

I had a very pleasurable experience when i went in to buy my new rav from dick hannah we had called ahead to see if they had a used one and our sales lady was able to sell me a grbrand new one with all of the options and the color that i wanted. I would recommend Kimberly to all of my friends.

John Marek

Oct 30, 2014

The experience was great at Dick Hannah. Working with Jordan Lowery was great. He does a great job. the whole experience was great I would go back

marisa.thrower

Oct 27, 2014

everyone there from our salesman Doug to our finance guy Brandon was so nice and helpful. They were never rude or pushy. I have never had such a pleasant time buying a car, I usually end up feeling bullied but not here! EVERYONE was so very nice!

Ryelha

Oct 26, 2014

We drove 2.5 hours after finding a vehicle online that we liked, we called an hour into our trip to make sure the vehicle was still there and Jesse went out and physically made sure it was! He was awesome and made it a very fun experience, not your typical "sales man" we ended up buying the vehicle and are very happy with it! Thank you for all the helping and making this an enjoyable experience!

Rob.Wilson78

Oct 24, 2014

I was very happy with my car shopping experience. Sandra was knowledgeable, friendly and able to answer all my questions. I love my new car and will gladly recommend my friends and family to come here in the future.

scoy948

Oct 24, 2014

I had a great experience with Sandra and Dan when I came looking for a newer Tundra. They were very friendly during my visit and have followed up multiple times to ensure I still love the vehicle I purchased. I have yet to have any buyers remorse which I normally do buying from a dealership. I know it will not come this time and I am relieved of that!I couldn't be happier and would definitely recommend anyone looking for a new vehicle to shop at Dick Hannah Toyota in Keslo first. It is worth the drive for sure!

linda.summers.796

Oct 20, 2014

Thank you so much for making this the best car buy I have ever had. My friends told me that 5K for the old Prius was a great trade-in. Someday, my niece will probably bring it in to trade up! She was ecstatic with the hand-me down. Prius makes awesome cars that are great on gas and last a long time.

wrightju

Oct 15, 2014

Worked with Jordan to buy a 2014 Prius C. He and the Dick Hannah staff went above and beyond to find the exact car we wanted. We couldn't have asked for a better car buying experience. We were in and out as quickly as one could reasonably hope to be.-Justin

Linda Mortisen

Oct 14, 2014

Serge Kononov showed me what I was asking for, never tired to over sell. He made me feel like he understand what I was wanting. Brian Coonc was the sales manager and worked to make me happy. I bought a used 2011 Camry, I really am happy with. I would highly recommend this dealership. Thanks Guys, Good Job!!!!

jackson201

Oct 5, 2014

this is my second vehical I bought at this dealer, my first was a Tacoma 05, and the salesman was a xxx, I bought becous of the service dept. and it was my 4th Toyota truck, but Mark Accimus was outstanding and a pleasure to work with, we bought a 2014 corolla, and are very happy. thanks Mark .

corolla2014blue

Sep 28, 2014

I recently bought a awesome new Corolla and I love it. The experience I had at the dealership made me feel like I was at home. I worked with Vance and he made it simple and easy. I would recommend this dealership and make sure to ask for Vance he was great.

Jett4me

Sep 28, 2014

Jordon was very helpful and responsive and worked very quickIn getting figures my new Prius V. It was a very comfortable experience.Thanks to all the staff at Dick Hannah's.

donna1212

Sep 27, 2014

I recently purchased a vehicle from Vance and he was great to work with. It was quick and easy and I would do it all over again.I recommend working with Vance he is fast and friendly and has great knowledge of cars.

Gail Toney

Sep 26, 2014

Gail & Perry Toney.Our salesman Jordan answered all of are question plus providing other information that was very helpful with which model we purchase, We are enjoying the amenities on the car.

KEF69

Sep 26, 2014

Mark and Jordan answered all my questions and offered more information without being asked. I was shown several vehicles, took the test drive, and came back after looking at other dealers.

Kshame13

Sep 26, 2014

I Went around to a couple places in town looking for a new vehicle and came to Dick Hannah where I was so lucky to find Sandra McMillin! She made the car buying experience WONDERFUL and was very, very helpful! I will most definitely refer her to anybody I know looking for a new car! She knows what she's doing! Best customer service! My grandma and I are both very pleased :)

rachelle2006

Sep 26, 2014

I love coming to this dealership because everyone is friendly! I am a repeat customer andI enjoy doing business with Dan. I have bought many vehicles through Dan and he is very friendlyand isn't pushy!

SamJohnson1989

Sep 26, 2014

The staff was friendly and helpful. I am very pleased with the overall experience I had at this dealership. I will reccomend this dealership to others. Thank you!

SKMorrison

Sep 26, 2014

My husband and I purchased a 2007 Toyota FJ Cruzer from the Dick Hannah Dealership in Kelso, WA September, 2014. We have only had the vehicle a few weeks, but we both totally love it. My husband had researched these vehicles on line and we also went to several dealerships. The FJ that we purchased at the Dick Hannah Dealership is in excellent condition and fairly priced for the model year and mileage. Sandra McMillin was our sales person. Sandra and my husband spoke several times regarding information about the FJs we were interested in. When we arrived at the dealership Sandra showed us the various features of each FJ, she is very knowledgeable about this type of automobile. Sandra was very professional, courteous, and interested in showing us any vehicle we wanted to see. We also worked with Brandon Martinez in the area of financing this purchase. Brandon found us a great interest rate, he was very friendly, professional, and fast. Blake from the service department showed my husband how to get to the U-haul store. Blake helped my husband secure the FJ on the trailer, so that we could haul it home. Blake is a super friendly and pleasant young man and he went out of his way to help trailer this vehicle.We have told several friends about the dealership and the Great Service we received. We would certainly buy another vehicle from this dealership. This a very nice sized dealership with many nice cars.

akeyla.thill

Sep 21, 2014

My family has purchased several vehicles at Dick Hannah Toyota. My salesman, Glen, did a fantastic job of listening and understanding my needs to find exactly what I was looking for without test driving a ton of vehicles or being pushed into something I didn't want. Glen accommodated my need to handle most of the purchase via phone/email, which really cut down on time at the dealership. My finance person, Brandon, was very professional and kept me right within budget. I was out the door with a great car in a reasonable amount of time. I will return again for the next one (vehicle 4 through this dealership). -Akeyla

kathy.burns.9081

Sep 9, 2014

My husband and I had been researching cars online and saw our car shown to be on the Dick Hannah Toyota lot in Kelso. We drove out to the lot and talked with Mark Accimus. He was very honest and upfront with us and worked to get us what we wanted. We enjoyed working with him and he made the experience a great one. All of the staff were wonderful and very accommodating. We will be doing business with them from now on and would certainly recommend them to our friends. Thanks again Mark!Dick and Kathy

pagesann

Sep 4, 2014

Called Doug McMillan with a few questions about a 2014 Toyota Camry they had advertised. My husband and I wanted a red exterior with a light colored interior. Doug checked on this right away since the listing didn't say what the interior color fabric was. He called right back and gave me the information I needed, and no salesman pushiness. We called him back after my husband got off work to let him know we were driving up to test drive the Camry. He has a wonderful personality both on the phone and in person. We took a long test drive and asked him questions which he was very knowledgeable. After the test drive we said we would like to buy the car. We are extremely happy with our first brand new car purchase! We would recommend driving the extra mile (from Oregon to Washington) to make a purchase from this dealership.

harue_2000

Sep 1, 2014

My husband and I walked into this dealership, thinking and looking for a used toyota tacoma. We were surprised to find out that any used tacoma holds value well so Jesse broke it down for us, lease pros and cons vs. financing it for 5-6 yrs. We choose leasing and couldn't be happier w/ a 2015! Toyota SR5, double cab and long bed! Jesse was very personable and friendly, just a great overall experience for my husband and I.

amyrcissell

Aug 31, 2014

I was pretty nervous going into my first car purchase in 12 years, but Doug at Dick Hannah Toyota was great. He was personable, funny, and made the hours at the dealership fly by. The cherry on top was when I went out to get in my new (to me) car, he'd seen that I had an alumni plate on my trade-in and had transferred it over to my new car. It was a long drive from Portland, but was definitely worth it.

chrislin441

Aug 31, 2014

I came in couple days back looking for the camry in the news paper. Sergey came out and helped me look for the vehicle that I was talking about. Sadly, that camry was not there. He helped me look at other options and even brought out one of his online specialist to help me look for a cheap camry or a corolla. I had a great experience and did not feel pressured.

jerry.uhri

Aug 31, 2014

We had great service and was very comfortable with Glen. He answered all our questions and took us through all the steps. Thanks to him we are enjoying our new Rav 4. Thank you Glen

Jlkangas

Aug 31, 2014

Had a great experience working with Doug!! He was friendly and very helpful going over all of the options included with my new Avalon. He answered all of my questions and I would happily recommend him to any of my friends or family that we're looking for a new car. Dick Hannah is certainly lucky to have such a great employee!!!

alslush

Aug 30, 2014

Spent most of the afternoon there yesterday getting our new PriusV. Dan kept us in the know during the process with updates. Today when we picked up our beautiful new car, he went over it with us and I left feeling confident that I could handle all the computery details. Dan was pleasant, funny, efficient, knowledgeable, and great to work with. We highly recommend asking for him if you're looking for a new Toyota in Kelso/Longview!

kazy

Aug 30, 2014

Thanks to Dan Medack and Dick Hannah! Excellent car buying experience! Dan's expert product knowledge helped us decide to buy our Camry. We are so pleased with the kind and respectful service we received from him. I highly recommend asking for Dan!!

RedRav2012

Aug 30, 2014

Dan went over and above as we put him through his paces finding us a Barcelona Red Rav4 with Continental kit. He was very courteous, helpful, patient, super knowledgeable, kind and funny. It took us several weeks to finally decide to purchase. He stayed late and saw us through the purchasing process, which was very fair and well done. I would recommend Dan and his knowledge to any prospective purchaser. I would also recommend Dick Hannah Toyota to any one. Our experience with the staff was super. Best car buying experience to dqte. Thanks a bunch Dan

mdpruit

Aug 24, 2014

We really appreciated such great business! We were treated with great respect and really felt that Jesse helped us make the best decision! Thank you!

lumijarvi

Aug 22, 2014

I can't thank Sandra and Glen enough. They were actually fun to be with! I've had poor experiences with other car sales people at other dealers, so this was an incredible experience. I already brought my daughter down to talk to Glen. She'll be buying a car in about 6 months and I couldn't recommend anybody higher than him.

gabbysusan

Aug 18, 2014

Thank you guys for the best deal! Best service! Thank you for the friendships made! I love my new Tacoma! 2014You guys made this the best car buying experience! I will recommend you #1

chrisjackie14

Aug 15, 2014

My wife and I just bought 2 used cars from dick hannah toyota. A 2005 hyundai santa fe and a 2014 toyota tacoma. One from glenn and one from mark. Both employees were fun to work with and got us exactly what we were looking for. I highly recommend this dealership to anyone who is looking for a new or used vehicle and is looking for an exciting car buying experience.

Jkarns

Aug 15, 2014

I just bought a new Toyota Corolla today from Dick Hannah Toyota. It was such a good experience, I worked with Jesse, Nick, and Danny there and all three were absolutely awesome! They were so friendly and helped me out with everything, offered me water and coffee and just hung out with me until my paperwork was ready. They were fun and personable and made me really enjoy the process of getting a new car, which can be very tedious at times. I really appreciate them and the rest of the team at Dick Hannah Toyota. They really do care about what they do and the people they serve.

lclarke11

Aug 14, 2014

I bought a 2006 Honda Accord yesterday 8/13/14 from Jordan Lowery at Dick Hannah Toyota and I couldn't be happier with my car and the experience. Him and his sales manager worked hard to get me the great deal I was looking for. Jordan even went to Vancouver to pick up the car and brought it back to Kelso just so I could test drive it. I will definitely recommend my friends and family to go talk to Jordan about a new car. And I will definitely be back when it is time for me to upgrade again. Thanks Dick Hannah and Jordan!! :-)

lbsoladey

Aug 13, 2014

Jesse Morris made my car shopping a stress free experience. I really enjoyed his approach to helping me purchase my Camry. I would strongly recommend Jesse to my friends and family.

NikkiCNW

Aug 13, 2014

Jesse Morris is wonderful! If you're looking for a no stress, hassle free comfortable experience he is your guy! Very knowledgeableof the products and the patience of a saint! I went in not knowing exactly what I was looking for and Jesse made it easy for me. I wouldn't hesitate returning to Dick Hannah to work with Jesse and would recommend him to all my friends and family.

wguitard

Aug 12, 2014

Sandra McMillin was the most straight forward sales person I have dealt with. She was a breath of fresh air. It nice to deal with a realistic person I felt comfortable telling what my expectations were.

nataliec92

Aug 11, 2014

Sandra McMillin was my sales specialist. she was awesome she was very attentive and caring. she was helpful and made sure we felt comfortable with every decision. I was afraid to go to a dealership because you always hear horror stories But this was nothing like that. I started my communication with Sandra on Wednesday through chat she was so sweet she gave me her number then I texted her all the way till I got to the dealership. even after making the sale she called me the next day to see if I made it home safe!! I would defiantly recommend her to any of my friends! Thank you Sandra for making our first time buying a car so stress free and enjoyable!

Softball394

Aug 11, 2014

Jordan was super helpful went it of his way to show us the extras on the car and helped us get a great deal on a new car

Reetz04

Aug 10, 2014

Mark Accimus is a excellent salesman. He went and got the car I was interested in from Portland so I could test drive it. He also went above & beyond to help me get the financing as I don't have perfect credit. Thanks to Mark & the team at Dick Hannah Toyota in Kelso, Wa. I am the proud owner of a gorgeous 2014 Volkswagen Passat! I Love it!!

Scaramedic

Aug 8, 2014

I had a great experience at Dick Hannah. Mark Accimus was real fun to work with. There was no heavy handed sales tactics and I am very happy with my new vehicle. Will buy from them again.

NurseJulie1979

Aug 7, 2014

Dan worked really hard for me to get my trades in and my new 2014 Toyota 4 Runner. I appreciate his knowledge and friendliness! Great!!

Pansielady62

Aug 3, 2014

We have never had such a great salesperson sell us a car! Dick Hannah of Kelso is lucky to have her. She was informative, laid back, not pushy, easy going, and very knowledgable about the Toyota's we looked at and test drove. What a "breath of fresh air" Sandra McMillin is to her customers. We were going to look other places, but Sandra made up our mind for us to buy from Dick Hannah!

JMRM

Aug 1, 2014

I recently left a review for a Corolla that I purchased only to have them call me the next day and tell me they needed more money from me. I get it, however, they failed to tell me they took the gap coverage off my loan until I was done signing the paper work. They also gave me far less trade in value then what the actual trade in value was and tried justifying it by telling me I got a great deal on the car. Bottom line, they're shady and dishonest and took advantage of my situation. I will never return as they have did this to other people I have talked to.

Hschulte

Jul 31, 2014

Great experience! Everyone at Dick Hannah was great. Shannon Poole was very professional and made my car purchase fast, easy & fun! The whole experience was pain free!!

DTP

Jul 30, 2014

Came in to check out a 2014 Tundra. Worked with Dan and had a great time. He was easy to work with and answered all of our questions. It is refreshing to work with a new car salesman that is personable and not pushy. This is my first Toyota and my first dealing with Dick Hanna. Very impressed with both. Every employee that we spoke with from the manager, the admin, and the service department were great.

Alfa47

Jul 28, 2014

I was looking for a specific year and optioned FJ Cruiser. Shannon, the sales person I worked with, went to great lengths to find one of the few remaining manual transmissions in the area (as there were few at the time I was looking to buy). The transaction was fun, and easy and I really appreciated her hard work. I also found the finance department to be great - in past experiences that can be a long process, but they worked diligently to get me out the door in my new FJ Cruiser.

JMRM

Jul 28, 2014

Went in just to see what they had and ended up purchasing a Corolla. We were initially denied the loan due to a loan we had got the month prior. Jim with financing personally went to the bank to get it approved. They worked hard to get us that car. The price was good, working with Sandra was a great experience and I love my new car. It was our first purchase from Dick Hannah but we will be back for sure.

fvmcshane

Jul 27, 2014

Received email offering good equity estimate on existing 2011 Tundra. Took it in for valuation and it was as projected. Used the equity plus Toyota rebate to buy a new 2014 Tundra. This was our 3rd Tundra in a row from the dealer and the same salesperson. Overall good experience again.

marisakeeney

Jul 26, 2014

This was the easiest car purchase I have ever made! I am excited about my new car and driving a larger vehicle. Jesse was great to work with and I highly recommend going to see him if you are interested in a vehicle!

Richard Pruden

Jul 24, 2014

Jordan was a pleasure to work with. Upfront, honest and great follow through on his words. Working with him throughout the process of purchasing a new vehicle was painless.

GeorgiaWV.

Jul 23, 2014

Jesse Morris is an asset to Toyota Dealership. He was easy to work with, knowledgable and spot on with everything.So helpful throughout the process!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Master422

Jul 19, 2014

We had a good visit there for first time. We felt so welcomed and so comfortable at Dick Hannah Toyota and my salesman was Mark Accimus. We'll definitely go back for sure! I totally highly recommend to everyone to this place and ask for Mark Accimus. He would get you a new car that you are looking for. You won't be disappointed! Trust me. God bless.

ksbentley

Jul 14, 2014

We had a good experience buying our Kia. Sandra drove us to Vancouver to further investigate vehicles in our price range and took us out to lunch. We were able to find used vehicles in our price range but ended up buying a new Soul because it fit in our price range also. The only issue we had was actually getting a price quoted. It seemed like they were dragging out that process. Not sure why. We are happy with our purchase and the price we paid. We used Costco pricing.

dcsmith15

Jul 13, 2014

I had a great experience with Dick Hannah Toyota and my sales associate Mark Accimus. My situation was rather complicated as I am located in central California and found the exact FJ Cruiser I was looking for at this dealership at a great price. From my first call Mark took the time to understand what I was looking for and go to work making this deal happen. I wasn't sure I wanted to proceed with an out of state purchase but Mark and the management worked with me and it all came together. Mark even picked me up at the Portland airport and bought me lunch while the dealership put all the paperwork together. When a customer is willing to fly into town and drive 11 hours home the dealership must be doing something right! I only wish I lived nearby to have them service my vehicle. I highly recommend Dick Hannah Toyota and my sales associate Mark Accimus.

supersticks

Jul 13, 2014

Car was brought all the way from Portland to Kelso for me to view. Was notified as soon as car arrived on lot and Dan came out to meet me as soon as I pulled up. Discovered alignment issues during test drive that were promptly remedied during purchase processing. Discovered compatibility issue with my original loan provider that wasn't caught until document signing, but dealer was able to find a provider that matched my original one's terms. Dealer even discounted certain fees to compensate for inconvenience. Dealer has very light atmosphere and staff visit with you as if you were old friends.

ybasra

Jul 8, 2014

Wow! I've never been to a dealership that made us feel so comfortable and in control of our buying experience. They were not pushy whatsoever! They worked quite awhile with us until WE were happy with OUR choice. Usually with dealerships you don't feel like you're in control of what you want or need/afford. But Jordan really listened to what we were looking for. And he got us in something nicer and newer than what we came in thinking....and all for quite a bit less than what we thought we were going to be paying monthly. So thank you Jordan and we definitely recommend dick hannah toyota! Just ask for Jordan and you'll be taken care of!

Linda Bottorff

Jul 7, 2014

I love our Longview Toyota sales department and am very happy with our service department but customer service on returning phone calls is horrible. Four months ago it took at least three phone calls and request to speak to a manager before someone finally spoke with us by phone. Last week I called to get a simple quote for replacing the clutch in our pickup truck. Two days later ( July 3rd) I called again and hung up with the assurance that someone would return my call that very day. I realize Friday was the start of a holiday weekend but six days after my initial phone call I have yet to receive the information I was seeking. I will not call Toyota a third time in regards to this matter. We have three Toyota vehicles that have never been serviced elsewhere but I finally called a local shop and got a quote with in five minutes. What's the problem Toyota?

courtneynoel

Jul 4, 2014

My recent car buying experience at Dick Hannah Toyota in Kelso was AMAZING!! Salesman Jesse Morris was totally awesome to work with, and made the whole process super comfortable. He listened to all of my specifications and requests, and accommodated everything I needed in a friendly, funny and timely manner. I HIGHLY recommend Jesse Morris at Dick Hannah Toyota!!

washingtonwonderer

Jun 29, 2014

Anyone in the market for a new car should go to Dick Hannah Toyota and ask for Brandon. Great job, I will be back for sure.

roundsman

Jun 22, 2014

Glen Jones was our salesman on our recent purchase of a new 2014 tacoma. Not only was he knowledgable and friendly, he made our shopping experience very fun and enjoyable. We looked and drove then finally decided to build the perfect truck for me. Not just patient with all our feature changes but excited about them! I will recommend him to all my friends. He is truly a model salesman and I thank him!

RobRogmills

Jun 21, 2014

When we started looking for a Prius, I checked all local dealerships around. Broadway had the same vehicle for a better price (by about $150.00). When I asked Glen why, he gave me a clear coherent answer. When I explained why the other vehicle appealed more to me, he understood. He did ask his supervisor about meeting the price and told us when he got a negative answer. He then found another way to make the price come out even. He also told us how to get the accessory we wanted most. He never played games. He was up front and honest, but not pushy and was friendly and pleasant to talk with in person. The person we spoke to at Broadway Tpyaota was none of the above. Glen won the sale.

jjones13

Jun 19, 2014

I will admit that I am a difficult customer to please, so the fact that I am extremely satisfied with the purchase experience of my Toyota Corolla is amazing! Glen did everything within his power to make this experience a good one. I never felt pressured or cheated... I felt like the dealer truly did care that I got the car I wanted for the price that worked for me, that would also keep my family safe on the roadways. If you need a new car, go here and see Glen! You won't be disappointed!

7flowers

Jun 15, 2014

When I arrived at the dealership, Sandra greeted me and was very friendly and the entire time. I am sure she took time to listen to what I needed and wanted from a vehicle. Even after I had purchased the vehicle she has been very personable and helpful and continuing my business. I would highly recommend this dealership to any of my friends, coworkers, or acquaintances. Dick Hannah Toyota is very lucky to have her as an employee.

kristenbethany32

Jun 11, 2014

I was so happy with the service I got at Dick Hannah Toyota. Jesse was so personable and made sure he did everything he could to make sure I was taken care to my satisfaction and to his! They gave me such a great deal and there was no major pressure to add anything. Thank you Dick Hannah Toyota!!

Kiflaman

Jun 9, 2014

I had the pleasure of working with Brian, Jordan and Sandra over at Dick Hannah Toyota. They were incredibly knowledgable, friendly and provided overall exceptional customer service from start to finish.If you're thinking about purchasing a new or used car, I strongly recommend you visit the friendly staff at Dick Hannah Toyota.

momsdebomb

Jun 9, 2014

Sales staff was very friendly and knowledgeable of the product. I felt at ease and very welcome in the showroom, and everyone went out of his/her way to make my purchase experience comfortable and enjoyable.

Scaitlinsmith

Jun 6, 2014

Jesse was down to earth and really nice to deal with. He made the process of buying the car smooth, hassle free and pressure free. We would definitely recommend this dealer in the future.

sherievald

Jun 5, 2014

Recently I purchased a vehicle from Dick Hannah Toyota through Salesman Jordan Lowery. Jordan's level of commitment to my purchase was done with the highest of respect and patience. Once I had the idea in my head, Jordan worked relentlessly to achieve everything I desired, not once did he push me or encourage me to settle for something easier to find. Jordan seemed genuinely invested in my purchase not for the day I drove it off the lot, but for the months and years that would follow as I drove the vehicle. He was setting a long term relationship from the beginning and I was never treated like a buyer, but more like a long term client or friend.Numerous times I would call, text or email Jordan a question or ask for clarification and comparisons -- he always answered timely, with complete and thorough information and in a format that was so easy to understand. Jordan offered on many occasions to meet me on his day off or after hours if that was something that would work into my schedule better. My purchase process went on for weeks, because I wanted specific things on a vehicle and Jordan stayed highly involved always to the end!The day I picked up my truck - Jordan's smile and excitement was obviously for me and of true nature.I cannot say enough good things about Jordan Lowery!! He far succeeds his years in wisdom, patience, character and spirit! He IS A GREAT PERSON - which makes the perfect salesman!Jordan - THANK YOU SO MUCH for putting me ahead of you in this whole process. That is not found everyday in the industry!

lisalauzis

Jun 4, 2014

I had seen ads on TV about your Camry with zero interest and thought now was the perfect time to purchase a Camry. So with my daughters in tow for support, we headed to Dick Hannah. Jesse Morris came out to greet us as soon as we got out of our car. He was extremely helpful and knowledgeable about the cars we were looking at. I have purchased many vehicles in my life time but never a brand new vehicle. So I went in determined to not make friends but to get a great deal on a Camry. I am disabled an I had trouble getting into the Camry. I then saw the RAV 4 an sat down in it an it just felt right. Jesse Morris is great at his job. My Husband of 35 years passed away in December of 2011 and his name was Morris. So once we saw Jesse's last name we knew this purchase was right. I couldn't have asked for a better sales person to help me with my first new car purchase than Jesse Morris. The process was a great experience Thank you Jesse Morris

brenda kenser

Jun 3, 2014

Sandra was great to work with! She kept me smiling and was very informative on the vehicles she works with! If it wasn't for her, I would have went to another dealer.

ljpedersen

Jun 2, 2014

I have consistently bought cars at Dick Hannah Toyota with good experience, and this purchase was no different. Jordan was very helpful in answering my questions in a knowledgeable and courteous manner. He also was very easy to work with in arranging time around my unpredictable schedule, staying late and coming in early to the dealership to make sure I had as smooth an experience as possible. I would certainly ask for him specifically again when buying another car.

jarwalso

Jun 1, 2014

When I arrived at this dealership I had the intention to buy a 2013 VW Jetta, but that changed after shannon showed me the new 2014 corolla. She knew I wanted something a little sporty yet good fuel economy. Shannon directed my attention to the 2014 corolla, I wasn't to keen on the corolla's, Until she had me get inside this one. The 2014 corolla has a rear-view camera, tasteful interior design, paddle shifters, somewhat sporty feel, yet great fuel economy. Needless to say Shannon sparked my interest.Shannon was very prompt, she approached me within 5 minutes of my arrival. She was well informed about the vehicle options and toyota's leasing and financing options. She was very friendly and non pushy,So overall my experience with shannon and the Dick Hannah team went very well.

Jessie_Colburn

Jun 1, 2014

Jesse is the sole reason I bought my car!! I was just in there to look but his winning personality convinced me to buy:-) I have never bought a car that new but Jesse gave me confidence in my purchase! I will definitely be sending customers his way!! He was friendly and easy to work with. He knew just what to say and could answer every question I had. He checked in with me afterwards a few times making sure I was happy and tracked down my spare key for me! He even chatted us up while we waited for our first service to be finished!! Great guy! Thanks Jesse! Three weeks later and I still absolutely love my scion xb!! We will be back for our next purchase thanks to your awesomeness!!

becker007

May 31, 2014

I have worked with Shannon for the longest time trying to get me into a vehicle that I would absolutely love. She was so awesome and didnt rush me or push me into buying anything. She was there to help get me into something that woud be better for me, and she did just that. I thank her for her kindness and friendship we have made throughout this time. She is an amazing saleswoman and got me into a car that I am in love with. I want to thank her and I fully recommend her as a salesperson.

Boat2171

May 31, 2014

Written on tablet so brief. Communicated prior to coming in. Jesse made sure I was getting what I wanted. No hassle, not too much time spent at dealership, was pleased with everything. Jesse is pretty straight up. I dont like BS and he didnt give any.

grlnorma

May 31, 2014

my visit to dick hannah toyota overall was a great experience. shannon poole helped me extensivly through the whole process. she was very patient and helpful in so many ways. i would advise anyone who is looking for a vehicle to visit dick hannah toyota.

karmalove

May 31, 2014

Myexperience was awesome! Shannon poole was friendly, thoughtful and knowledgeable. Thank you for my best day ever at Dick Hannah Toyota. Shannon answered all my customer question. I love driving my new 2014 To you Camry SE.

mrpatton

May 31, 2014

We were referred to this dealership by my son and was told to speak with Jesse Morris. Jesse was friendly, funny, knowledgeable, and fast. My husband and I went in prepared for what we wanted and the price we needed and he worked diligently to get us exactly what we wanted. He gave us a great price on our trade and was able to get the color we wanted, even though the car was not on the lot. We finalized our paperwork with Nick, who was just as professional and friendly. All in all, our experience was a terrific one. We would recommend Jesse to anyone we know. All dealerships should be like this one. No pressure, nice people, friendly service. M Patton - Vancouver, WA

aliciaajanicki

May 27, 2014

I recently purchased a truck from Jesse Morris and I can't believe the outstanding service I received! He was extremely knowledgeable and went above and beyond to fulfill my needs! I will absolutely return for any future business!

ChapSteve

May 26, 2014

I have purchased many vehicles over the years and have never felt as comfortable as I did working with Jordan and Tim. Their professionalism and personal care for us went above and beyond my expectation (I had heard good things about this dealer in the past). I had researched for a replacement vehicle for about a week and narrowed my search down to a couple cars at two different dealerships. I am so glad we went to Dick Hannah Toyota first and test drove the vehicle I had found on their website. Jordan spent all the time we needed to answer our questions and clarify their 'process' -- without any pressure whatsoever. After checking out the other car/dealer my wife and I decided the only way to go was with Jordan. I went back to the Hannah website and found another similar vehicle. Jordan worked to locate that vehicle (at another Hannah dealer) and had it brought to Kelso for us to test drive the next day. To say we are pleased with the vehicle we purchased, but also very pleased with the staff we dealt with is a huge understatement. If you are looking for a 'safe place' to find a car this is the dealer you want to work with -- I'm biased, but I think Jordan is the best!

waltb40

May 24, 2014

I haven't had to purchase a new car for 18 years and, quite frankly, dreaded the thought. I did my research, narrowed it down to 3 specific 4Runners and went to the farthest one from my home first, which happened to be Dick Hannah in Kelso, Washington. I live in Portland so it's a good 40 minutes away. Regardless, I bought the only 4Runner I looked at from Jordan at Dick Hannah, Kelso. Of course the 4Runner was well worth the price but Jordan was a good dude too. He's personable, not pushy and just the kind of guy you want to root for. He made the experience comfortable, I'm very happy with the 4Runner so the trip and time were well worth it.I'll definitely recommend Dick Hannah of Kelso and Jordan to my friends and will make sure they know the drive from Portland is worth it.

Groundzeroguy

May 23, 2014

The agent from Dick Hannah prepared all the documents and drove from Kelso to Lakewood, WA to deliver the vehicle our family wanted. The level of customer service was exceptional and saved my grandparents a long drive! Thank you Sergy and the dealership team!

justalittlebit

May 22, 2014

Every person in this shop went out of their way to make us Feel Welcome and Help us In Any Way they Could... The Sales People Were Awesome.. They Worked Out A Very Nice Deal.. .. and Made Us Feel Like We Were at Home.. Anything We ask they had Answers.. And Thank You Sandra for Dairy Queen Burgers (they were Delicious) That Helped So Much.. one less thing to Worry about .... We Made it to Bible Study in Time... =)

angieshar

May 19, 2014

I have purchased a few cars in my lifetime, and always go alone, after my awful experience last year at a Toyota Dealership where after I had signed the contracts, I was given poor treatment and derogatory comments made towards me, I decided to not go alone the next time I purchased a car. My experience at Dick Hannah Toyota was a complete 180-degree difference-Jordan greeted us initially, and at no time ever pressured us into looking at a bunch of cars outside of what we indicated we were already interested in. He was truthful, friendly, and a lot of fun to work with. I felt like he was being transparent with us-maybe this is because he is fairly new (keep using that strategy, Jordan!), but whatever the reason, he gained our trust fairly quickly, and when we had to leave to take care of a matter after test driving the car, he didn't over-pressure us to stay. We returned, as we promised him we would, and proceeded with the purchase. I was given a fair price on the vehicle I chose and was given an equally fair value on my trade. I really appreciated that while we came to the dealership as a couple, everyone knew the car is actually mine, and every staff member was kind and courteous to both of us, and that made me feel really good. I am excited to be able to bring the car in to this dealership for its maintenance and services. Thank you again for making this purchase such a pleasant experience, I will be sure to refer others your way!

ammarston

May 18, 2014

Friendly and not pushy. I enjoyed the experience. Very knowledgeable. He took the time to get to know what I needed for my family and the right buy for us. It's a Family establishment with employees that truly care.

RandyKPoore

May 18, 2014

We found a used Toyota Camry online - Called the dealership and talked to Jesse - who told me the car had been picked up by another salesman to show to a potential customer, we made an appointment to look at the car later that evening. Jesse was very nice - the car was nice, we made a deal within a few minutes - shook hands and made arrangements to return the next day to pay for and pick up the car. Same experience the next day - a little paperwork, payment and we were off. Thank you Dick Hannah Toyota and Jesse - well worth the drive from Battle Ground!

Blondiblue

May 17, 2014

Had a great experience and this is the second car I have bought here. I will if I ever need another one be back again.

AmMilVet

May 9, 2014

I had the 5,000 Mile Service performed on my 2013 Toyota Matrix on May 07, 2014. Customer Service and Friendliness were integral and key in the service afforded me. Justin Renteria [my Service Writer] offered to provide Shuttle Service to McDonald's while Service was being performed on my vehicle. Wayne [my Shuttle Driver] dropped us off at and picked us up from McDonald's in a timely fashion. On the return trip to Dick Hannah, he "showed us" how to return to I-5 Northbound. Upon returning from McDonald's, Justin promptly greeted us, and explained the nuances of the 5000 Mile Service. He answered all of my questions, in a friendly, courteous, efficient, and unflappable fashion. He indicated that there would be no cost, as the service was covered under warranty. We spoke about my vehicle, specifically the color, and discussed whether or not I might be able to acquire another Matrix when/if necessary. At no point did I feel as if I was being "ushered out" to make room for the next customer. Justin and Wayne should be commended, as employees! My vehicle had been washed and vacuumed. It looked fantastic! I now know why Dick Hannah Toyota [in Kelso WA] has such high ratings under DealerRater! My Overall Experience was Outstanding! I Would Definitely Recommend Dick Hannah Toyota of Kelso WA to anyone within reasonable driving distance [I made the trip from Seattle WA]. It was well worth the drive!

S1296298

May 9, 2014

Very helpful sales people. Great prices on a variety of inventory. We thoroughly enjoyed our experience purchasing a Honda Odyssey van. We would highly recommend this dealership!

corollagirl55

May 1, 2014

This was by far the easiest car buying experience I have ever had. No pressure and great customer service. Brandon and Jim were great. I will be back

BradenNicholson

Apr 30, 2014

Serge is a very helpful salesman. He is knowledgeable about the vehicles and can answer all questions very well. Go in to see Serge today!

charlieboy821

Apr 30, 2014

Vance was a awesome salesman, he is knowledgeable about all makes of vehicles, he knows his product very well. I had a great experience and would recommend going to see vance at dick hannah toyota. Thank you vance!

joevitha

Apr 29, 2014

Jesse was very helpful and brought us several different cars and options to choose from. He then went out of his way to deliver the car to us personally. Jim Montgomery was great in explaining the financing and getting us a good deal.

kim

Apr 29, 2014

Jordon lowery was great to work with because he found our perfect car in less than a week. 5 stars all the way and would go back to buy another one for sure!!!

lheggem

Apr 28, 2014

I would recommend this dealership to everyone. I looked at other Toyota dealerships and did not feel like I was a customer, all they wanted was to make the sale. When I called Dick Hannah to ask about a car that they had on their web page, I talked to Brandon Martinez and I knew I had to go see him and the car. We decided to make the drive from Portland to see Brandon in Longview, it was worth the drive. Thank you for all your help and we are enjoying our new car.

maxi9581

Apr 28, 2014

I originally reached out looking to purchase a used car. I was referred to Dan who helped me figure out my financial situation, and what would work best for me. He answered all of my emails, and calls and questions in a timely manner. We realized that leasing a car would be the best solution for me, he sent me all the information, what my payments would be, etc before we even met. When we met and signed the paper work he broke everything down for me. If I didn't understand he took the time to explain it all. Last year I had a horrible car buying experience, this experience was a complete 180.

mikes2toyota

Apr 28, 2014

This was my second purchase at this dealer. I felt really good about my first experience and received good service on my truck. This experience was just as good or better then my first . I look forward to getting my service here also. Always friendly and honest and helpful, a very good group of employees. I thank you.

orozcov

Apr 25, 2014

the best and friendliest service anyone could ever ask for. ZERO stress, very efficient willing to work with you on everything. Sandra Mcmillin went out of her way to give us the best deal to our satifaction. Tim Rock was also a great person to work with on our new vehicle's purchase's. they both went above and beyond.

ashrull

Apr 23, 2014

Once I had test drove and decided on the car I liked I began the negotiation process online. Glen Jones worked with me for the entire duration of the process. He respected my wishes of no phone calls. He was very prompt to respond to my emails and his price was more than competitive. Living more than 100 miles away we picked a weekend to show up and finish the deal. Glen came in to work before his normal shift began to assist me in the final steps of the car buying process. Upon arrival my car was sitting in front of the building in all it's shining glory awaiting my arrival. Once parked and out of the car I was promptly met by someone of the sales team who then introduced me to Glen. He was professionally dressed and presented himself in a professional manner. I am thankful for all Glen did for me throughout the process of purchasing my car and I will definately consider Dick Hannah in the future when purchasing my next. Thank you Glen Jones and Dick Hannah Toyota for my beautiful new ride and making the car buying experience fun!

kmn1776

Apr 18, 2014

Jordan greeted us within minutes of our arrival, professionally introducing himself and answering all of our questions with confidence. We felt very comfortable with his easy nature, and seemingly surprising knowledge (for a young man with only 7 months exp.) Jordan wasprofessionally dressed, calm, kind, eager to help but not aggressive. He admitted if he did not know a detail and found the answer, without trying to BS his way through. Jordan stayed in touch during the approval process, without being invasive. Jordan answered our phone calls, and questions. Jordan delivered 100% satisfaction for our new car buying experience.Jim was our Finance Guide, I found him to be patient, precise, kind, skilled and detailed. Perfect Professionalism.

ktaylor06

Apr 18, 2014

Jordan was fantastic! He did everything he had to do to get me the exact car I wanted. I'm very satisfied with the service he provided.

kelcies_mom

Apr 17, 2014

Very nice people to deal with and they really listened to what we were looking for. Glen was also very knowledgeable. Thanks so much guys.

thebrookes

Apr 17, 2014

My husband and I were looking for a second car. We wanted a baby SUV with low miles and a brand with a good reputation. I was looking for used vehicles on various websites and ran into the Dick Hannah website. I was able to search all of the inventory at all of their stores in oregon and sw washington. When I called on one of them, I reached Sandra McMillin. Amazingly enough, she offered to drive the vehicle to us to our beaverton home so that we could test drive it. As it turned out I wanted a used vehicle at another of the Dick Hannah stores so Sandra drove to the other Hannah dealership, picked up the car, brought it to me and we made a deal, including a trade in, while I was sitting at my kitchen table. I noticed that all of their prices were right in the market price and I had to do no dealing at all to buy the care at under book value. Sandra then had one small problem fixed (airbag sensor), delivered the car to me the next day and we signed all the documents in a comfortable and casual atmosphere. I have to say that it was refreshing not to have to sit in a dealership for hours negotiating with someone hidden in a back room, playing what-is-the-car-really-worth games. I will definitely use this dealership again. It was an amazingly nice experience.

Ashdawnm89

Apr 16, 2014

Jesse came in on his day off for us. He is extremely friendly and made us feel like our satisfaction was on the top of his list! He made sure we were happy and had the best experience possible... This is our second vehicle purchased through him and it won't be our last! Thank you Jesse for your awesome customer service skills and your great personality!!!!

summer16

Apr 14, 2014

Everything was great! Jesse listened to what I wanted and helped me get the best deal possible. Walked away with a brand new Prius at a great price!

Tawnya63

Apr 11, 2014

We did our homework and knew we wanted a Sienna. We shopped around but preferred to buy local, and they were able to match the best deal we found. looking forward to being able to do our maintenance locally.

ericketts7

Apr 7, 2014

Quick shout out to my salesman, Serge Kononov for an stress free sale. Didn't want the hassle or stress of the typical vehicle purchase at a dealer. After research, found the car I wanted on the internet, and most of the rest of the communication was done by email and/or text. Sold my personal vehicle the day before I was planning on making the purchase. Since I was now wheel-less, Serge arranged to have the car delivered to me, in Wilsonville Oregon. Thanks again!!

lervikc

Apr 7, 2014

I loved the service received from Jordan Lowery. He listended to my request and helped me through the details. He found just what I wanted.

tburt

Apr 4, 2014

I had a wonderful experience buying my new truck. From the moment I walked in I fealt like the salemen that I was working with were working for me. I will not hesitate to buy from Dick Hannah Toyota again or recommend them. Glen Jones and Jack Parsons did a fantastic job!!!!

CodDestroyer

Apr 3, 2014

I was a little nervous about going car shopping,i know car salesman can be quite pushy. Glen answered all my questions and had alot of patience. He understood when i said it was a big decision and i had to think about it overnight. He was just in general very nice. The entire experience buying my new (used) car was great.Thank-you! much appreciated!

BriYankus13

Apr 2, 2014

Sandra and Nick were very friendly and smiled the entire 11 hours it took to purchase our Dodge Dart. The sad thing is that it took us 6 hours after we had finished our final test drive, to finally get in and complete the paperwork for our purchase. On a Saturday evening, there was only ONE financial officer with no one on call, or trained to help out. This is not only irritating for the customer, but entirely unfair to the staff who have put in EXTRA long hours (past 11:30pm in our case) in order to finalize the purchases of a long line of customers. These two members of your staff lived up to your motto "Believe in Nice." Sadly the company itself has failed to live up to that regarding both its customers and especially their staff. Please, if you truly "Believe in Nice," place another financial officer on-call for nights where there are 3+ people waiting to finalize their paperwork/purchase at 8pm when your dealership should be closing. Again, Sandra and Nick were wonderful and were very patient/kind knowing that they would probably not get out of the office until after midnight that night. As a company thought, please re-evaluate your motto and apply it first and foremost to your employees, because in doing so, it will be exemplified that much more towards your customers.

JesseCh

Apr 2, 2014

I was pointed in the direction of what I needed for my family and away from the flashy cars. I couldn't have asked for more respectful and caring assistance. They left a great impression.

kmcbride03

Apr 1, 2014

I called the day before my visit to get a car I was interested in sent to the dealership. I got there and the car wasn't there. Shannon drove my mother in law and me down to get the car in one of the dealerships car. I test drove the car I wanted and bought it.

Kshulls1

Mar 31, 2014

I had a wonderful experience working with Shannon Poole and can tell she loves her job. She was so helpful in helping me pick out a dependable car!! I will definitely recommend her to anyone that is car shopping!

TamiW

Mar 24, 2014

Dan is very knowledgeable in regards to the Toyota line of vehicles. Dan took the time to find the vehicle I was looking for. I love the color of both the interior and exterior. The Rav4 is fun to drive and fits our needs. Thank you!

jmanptld

Mar 22, 2014

Where do I begin? Unbelievable experience received from Sandra (Sales), Tim and Nick (Finance), T ROCK, and the whole service department! Ask for Sandra when you walk in, you'll feel like family! You're in good hands at Dick Hannah Toyota.

erinlaw

Mar 21, 2014

I came in to the dealership to get out of a car that had negative equity not being too hopeful I would be successful, however, Jesse was extremely helpful and made the whole experience so much easier than I expected. He spent a lot of time researching what would be in my best interests in the long run knowing my situation. He was very professional and knowledgeable. I am very grateful to him. This was the best and easiest car deal I have ever been through!

unclekarl67

Mar 21, 2014

Glen Jones was a very good service rep. He was able to adjust and work around my schedule and made sure i was able to get the truck I wanted. Really good service

Sitch12

Mar 16, 2014

They worked hard to get me the truck I wanted,and at my price!! Great place and Glen is a great guy!! I would recommend this place.

Hordunes

Mar 16, 2014

Good quality service extremely helpful. A pleasure to buy from fast simple fair quality car deals would buy from again. Brandon and jack are excellent sales people to deal with

jeffOHare

Mar 14, 2014

Super experience buying my new truck at Dick Hannah. Brandon helped and was fair and easy going and even helped with the delivery of vehicle by driving to Olympia to meet me. I would definitely recommend not only Dick Hannah dealership but specifically Brandon Martinez to anyone looking to buy a new Toyota.

kyork

Mar 14, 2014

This is what every car buying experience should be like. From the time I pulled in to the time I left with my new 2014 Highlander (which I love) I was treated with kindness and respect. My sales associate, Jordan was helpful and very informative. We reviewed each feature and I learned a lot. Before I left, Jordan even synced my phone and set up key computer personal settings. Nick in finance was fantastic! Historically I've hated the paperwork part. Nick made it simple and easy. Brian, the GM, added a personal experience that you never get from upper management. During the whole experience they showed that they care about the customer and they are willing to go the extra mile. I'd refer everyone to Kelso Toyota.

rareynolds

Mar 12, 2014

I love dealing with Dick Hannah Toyota! I am a return customer to Dick Hannah finding and buying several cars and a truck; and working with Dan Medack. This experience was again the best! I worked with Jesse... a member of Dan Medack's "TEAM", and he was very kind, efficient and accomodating throughout the sale. I am a busy individual! It was amazing that they could find something I would like, at a price affordable to my budget and to have the "signing" experience done within a time period most accomodating!! Thank you "AGAIN"!Arlene

gabrielw

Mar 11, 2014

I don't normally do reviews but since I have bought MANY cars and trucks over the years and have been thru SO many car dealers I have to comment this time after buying my second truck from the same Salesperson (Shannon Poole) at Dick Hannah Toyota. First off I would never buy another vehicle from any other sales person again. Shannon's professionalism and calm easy demeanor was SO awesome to work with. I never had to talk to any other "Sales" person there (I hate that game some dealers play to strong arm sales) Shannon was NEVER pushy, she was always positive in response to my many requests and requirements even when it was something they couldn't do. I Never felt even once that there was EVER a moment of dishonesty or game playing. Both truck deals that I have done with Shannon and her sales managers have been Absolutely Honest, Clean Cut, No Bull, No Surprises after the fact deals. Before Shannon & Dick Hanna Toyota, I could never truly recommend a car sales person or dealer because usually the experience is so exhausting an draining that I don't want to think about it again but both these deals I have done there have been GREAT! Thank You to Shannon and her Sales Managers, I love my 2014 Toyota Tundra!

Arosellini

Mar 7, 2014

Sterling Honda was extremely pushy and lost my business. Dick Hannah is friendly, and Dan is great. Great customer service and I will come back

wntmylatte

Mar 7, 2014

Glen Jones did a great job.My wife is very pleased with her new (used) vehicle!We are repeat customers, and will continue to be.Thank you Dick Hannah Toyota.

acnimmo1980

Mar 6, 2014

I had a wonderful experience here. Jesse Morris is a GREAT car salesman. He made me laugh and we chatted and being there for four hours seemed to fly by. I will definatly buy all my cars through Jesse. It's my second car from him and I just have to say how much I appreciate having a very knowledgeable salesman helping me.

StephanieButler

Mar 4, 2014

I have never been so impressed with the AWESOME service we experience at Dick Hannah Toyota! Sandra McMillan was such a pleasure to work with!!!! I HIGHLY recommend you stop on by and ask for her when thinking about buying a Toyota!

bherrick1682

Mar 3, 2014

Jordan went above and beyond ! He was an Amazing Sells Associate and I truly felt valued the whole time dealing with him. He made every aspect of buying a new car PERFECT !!!!

doylee30

Feb 27, 2014

My girlfriend and I went in to look at new cars and we all know how much buying a new car can be a hassle and salesman can be pushy and not very helpful. We met Dan Medack and he was a great salesman. He was very friendly and had all the answers to our many questions. We ended up buying a new corolla and love it. Thanks Dan.

Seahawks79

Feb 27, 2014

The 2014 SE Camry is our 3rd or 4th vehicle bought from DHT and our 4th or 5th bought from Dick overall. The Sales teams have always been fair, but this time the two guys we talked with knew how to conduct business. First off, Dan Medack's knowledge of the Toyota product is keen, I have never had an "after sale" demonstration at this dealership, and Dan was great. Well done Dan. The guy behind the glass, who shook our hands a many times, is Brian Coonc. He wears and expresses friendliness like no other. I know they both have been at Dick Hannah Toyota for some time, and in my opinion, they are probably your two biggest assets out there. Yes, others have certain titles and others sell more but sometimes its about that. Its about the relationship with the buyer, and we don't always get that. Thank you. Cheers to the car guys,Leah M. GreenWhat the heck is this? DealerRater reserves the right to blacklist the dealership and post a consumer alert on their review page.

squirrelyq

Feb 27, 2014

Brandon was very easy to deal with. I am not a fan of pushy salesmen and he made me feel very comfortable. I would recommend him to anyone who is in need of a car who wants a friendly knowledgeable salesmen. Good job.s

mschwab01

Feb 25, 2014

We all know what a hassle buying a new car can be but Jesse Morris at Dick Hannah Toyota made the experience effortless and enjoyable. He went out of his way to ensure that I was getting exactly what I wanted without feeling pressured. I truly appreciate the help he provided, and will definitely be going back to him for any of my future car needs! Thanks!

jamiel

Feb 25, 2014

I was nervous going to Dick Hannah because, to be perfectly honest, I'd heard a lot of negative reviews of dealing with them. But the car and price were right so I gave it a shot. Sandra was super nice and helpful and I ended up having a great car-buying experience! The only downside was a different salesperson did the delivery and some paperwork was missing so I had to do a bit of scrambling with that after the fact.

Jessica Lemmons

Feb 25, 2014

Sandra was very helpful and friendly. She helped me find the perfect car for my family and made the buying process simple and painless for me.

peakwi

Feb 21, 2014

I am writing this review in response to my recent experience at, Dick Hannah Toyota of Longview Washington, I was very supprised at the "non pushy" attitude of our salesperson and manager, I've had more than one bad (car salesperson) experience in the past at different dealers, this is the first time I've been to Longview Toyota to buy a vehicle. Our salesperson, Jordan Lowery, was a real pleasure to work with, a very knowledgeable and courteous young man and am looking forward too doing business here again. Bill Peak.

dognman

Feb 20, 2014

I went in to drive the new 2014 Corolla and get a trade in value for my truck. After speaking with Mark and Brian I was happy to buy my car from them. They showed me the invoice to the new car and were very open and honest with the whole car buying process. I did not get what I wanted for my trade but do you really ever. The truck was in fair condition anyways. It did save me the time and energy of having to sell it myself.I have had many experiences at car lots and this one, with Mark and Brian, was overall the best. I thank Mark and his team for the great experience. Once Our Tundra is ready we will be taking it there and trading it in for a new one. Thank You for the experience Mark!!

Viet3006

Feb 19, 2014

Dick Hannah Toyota was the last dealer that called to check on the price for 2014 tacoma because I'm about 45mins away. Anyway, I happen to spoke with the salesman name Serge Kononov and the buying process begin. At the time, they don't have the color that I want, but Serge be able to located the truck I want up in Seattle and he not just brought it down to the dealer, he delivered to my house. Through out the process, I did not have to come to the dealer and everything that I requested and named the price, Serge worked very hard to take care of it. I have bought a few cars in the past, but nothing compare to this one. Price is lower than everybody else and people are super nice and honesty specially the young man name Serge K. Thank you Serge and the team at Dick Hannah. I strongly recommend this dealer and Serge K.Thank youViet

stanledav

Feb 18, 2014

I noticed the Dick HannahI car ads in the Daily News and noticed that they had the car that I had been looking for, a Toyota Sienna mini-van. The price was within my budget so I went to my computer and looked on their web page to get a good look at it. While checking it out and entering my contact information, I got a call from Sandra and made an appointment to meet her that day and look at the van. I entered the showroom and asked for Sandra. She showed me the van and asked if I would like to go for a test drive. During the drive, I mentioned that I liked the van's handling, responsiveness and quietness and said that I wanted to show it to my wife. We drove to my home and took her for a drive. She was as impressed also. Sandra and I drove back to the dealership and negotiated a price and trade agreement for our car, a minivan also. After signing the papers, we drove to my home in the new van to get my wife's signatures. We transferred the title three days later. We are very happy with our purchase and for having worked with Sandra to broker a deal we both feel very good about!

Brooke Hanson

Feb 16, 2014

I had a great experience Jesse was amazing.... I would recommend the place and sales person to anyone!!! Best experience I have ever had buying a car.

mirandaodum

Feb 15, 2014

I had a great experience with Dick Hannah Toyota. their customer service was excellent I told him exactly what I was looking for and what I wanted to do and they made sure to get it for me. Absolutely love my new car it's perfect. this dealership was like any other I had been to. All the other dealerships tried to sell me any car they didn't listen to what I wanted.dick Hannah Toyota is different, they conduct business the way I dealership should.for your next car I would highly recommend going into dick Hannah Toyota you won't be disappointed.

TammyHarvey90

Feb 14, 2014

Jesse was extremely pleasant to work with. He was knowledgable, kind, funny and just a really nice guy. We have never had such an enjoyable car buying experience. He could teach a lot of salesman invaluable lessons in customer service.We will, most definitely recommend Jesse to anyone we know, in the market for a new vehicle.Thank you to Jesse and everyone at Dick Hannah Toyota in Kelso, WATammy and Jon Harvey

Linda Bottorff

Feb 14, 2014

I came in without an appointment to get the 35,000 mile service. The wait time was reasonable and exactly what Doug said it would be. The cost was reasonable and exactly as quoted. A follow-up visit for new tires was required and explained in detail as to how that would work. And you know, I like that Doug didn't ask me about having my car washed because I always feel guilty having someone else do it. He just went ahead and had it done.

BrettFlorida

Feb 4, 2014

I went to Dick Hannah Toyota to check out a Toyota Land Cruiser. I had previously emailed and chatted with Dan Medack and set up a time to look at the truck.Dan was very friendly and ready when I arrived. I knew exactly what I was looking for and I really appreciated that Dan wasn't trying to push me into buying the truck. Everyone else in the dealership (especially the lead tech, Mike) was very friendly and helpful.

cammered

Feb 4, 2014

Having never purchased a new car and heard nothing but bad experiences about dealerships I was terrified to go through the process. Especially since my credit score is not awesome.Meeting Shannon I was confident in the first ten minutes that I was in good hands. Every part of the experience was a pleasure from start to finish. I would recommend Dick Hannah Toyota and have already sent two friends there to buy cars from Shannon.

zamo.aleks

Feb 1, 2014

Brandon is an awesome guy. Very friendly. Sold me a nice 4runner! Very professional dealership. I would recommend this dealership to anyone. Great car sales man.

zero1215

Feb 1, 2014

This was a great new Toyota car buying experience. Jordan and the staff did a great job locating the Red 4 Runner that I wanted and had it delivered to Longview for me. I just love driving this dependable and beautiful new car.

ubbakim

Jan 31, 2014

We stopped to ask one question at Longview's Dick Hannah Honda, and came home sold on a Rav 4. Jordon Lowery, our salesman, was friendly, informative and NOT pushy. He found exactly what we were looking for right on the lot. Test driving it sold us completely. But the best thing is Jordon and Nick went to bat for us getting us the price we SO needed. Friendly, personable, informative, Jordon REALLY heard what we wanted, found it and presented it to us. Now THAT'S the kind of service that anyone would come back for. And believe me, we will! Thanks Jordon! You're the BEST! Thanks Nick! We'll be back! And we'll tell all our family and friends about our experience at Dick Hannah!

ehunter

Jan 31, 2014

Best dealership I & my husband have been to. Salesperson was very friendly and honest. She made our experience an enjoyable one. We love our Toyota Matrix. Thanks Dick Hannah.

Knute1956

Jan 31, 2014

My husband and I visited Dick Hannah Toyota in Kelso, Wa. We met a salesman that was helpful, friendly, and most importantly knowledge of the Prius that we leased. The happy owners of a Prius Harold and Norma

lauriemdavis

Jan 31, 2014

Jordan Lowery gave us fantastic service! We wanted to come to Dick Hannah because of our close friend, Kent VanArnam who works there. Jordan and Tim the manager gave us a good price and had the car delivered to our home in Vancouver! Jordan went over all the paper work in detail and then spent time going over the entire car and its' technology. He was very patient and helpful. The mats I wanted weren't in yet so he delivered them when they came in. I was very impressed with Jordan and the great service he and those at Dick Hannah provided!

Letia

Jan 31, 2014

It was a great experience and Sandra was a joy to work with! I felt very comfortable and am very happy with the car I left with.

Matty1971

Jan 30, 2014

I went in to check out a Tacoma pick-up and they didn't have the style I wanted so they found one and had it delivered there for me. My sales guy was Serge K. and he was very nice and respectful he took the time to make sure I was comfortable with my new truck and the whole experience. Ive bought at least ten new cars and this was my best experience yet although I did want more for my trade in!! Shout out to Brian C. the sales manager for being a straight shooter as well. Thanks I am enjoying my new Tacoma. Matt J.

kcraft

Jan 23, 2014

Serge was very nice, easy ypt work with. He allowed me to test drive as many vehicles as I wanted. Also started the paperwork towards purchase of the vehicle. Met my family and myself over I got off work and showed them the car, explaining some of the features. Helped me fill out the rest of the paperwork. While that was in the works, Serge took us out to the vehicle and went over the bells and whistles on the car- that was very appreciated.

winslow32

Jan 21, 2014

Dick Hannah Toyota of Kelso received by business because they had the car I wanted. The service was great and very personal. I never felt like I was being pushed into something. Jack was very friendly and made sure all of my needs were met. I am very happy with my experience at Dick Hannah Toyota of Kelso.

msdion

Jan 18, 2014

I had heard good things about the Dick Hannah in Kelso from a few friends so I decided to make the drive to check it out. I was not disappointed. Shannon did such a wonderful job taking care of me and got me into a car that, 3 months later, I am still LOVING! I came to her with the idea of a specific car, she showed me what she had within my specifications but also a few others. She made me think about my choice on multiple levels and encouraged me to get the car that felt right, not the most expensive car, the one that I loved the best. I left there with a car that I never would have considered had it not been for Shannon. She really helped me find the right car, not the car that I originally sought. I was very impressed and will always recommend her and your dealership!

donnahylton

Jan 15, 2014

Jessie is a man of his word. The car was done on time and on budget.Jessie went above and beyond the call of duty, as he called to keep me posted of problems and progress.Because of Jessie's great service, I will continue to bring all my service needs to him (maybe even my honda).Great Job Jessie - you won over another customer !!!Kris Hylton

piersojo

Jan 13, 2014

Jesse is by far the best car salesman I've ever dealt with, no pressure, no bull and very informative. I'd highly suggest any friends and family to purchase a vehicle from him.

WilliamThill

Jan 12, 2014

Great customer service, I was greeted and showed vehicles upon entering the dealership. Also Jesse Morris was very honest and friendly and walked me through the car buying process. I got the truck I wanted at a price I could live with. Also the manager was very helpful.

kmorsewebb

Jan 12, 2014

Salemen need to have accurate answers and not guess or give answers as to what they feel the consumer wants to hear. I asked a couple of specific questions and was given an answer, however, it was not an accurate answer. Didn't find out the correct answer until I went to sign papers. Other then that Brandon was great!

will_newberg

Jan 11, 2014

Jesse was great help in the purchasing process. Highly recommended. Nick also quickly and thoroughly walked me through the purchasing options.Dealership should reconsider etch glass policy.

aricsmom

Jan 9, 2014

Jesse was helpful in finding a vehicle in my price range and met my needs as a new mom. I will recommend him to others.

we3smiths

Jan 8, 2014

When we came to Dick Hannah Toyota in Kelso we already had a good idea of what we wanted in a used truck. Jack Parsons was very friendly and helpful and never pushy. As usual, the dealership shared all the extra's and when we declined they respected our wishes. We have prior experience with Dick Hannah dealerships and we like the great customer service and that is why we returned to a Dick Hannah dealership for our second vehicle.

Miriamhall

Jan 4, 2014

Shannon was really thoughtful and fun to work with! I have purchased a vehicle with her help before and returned due to the amazing service and help she provided the first time. I was really pleased with the service at this dealership they were all very friendly and I'm sure I will return in the future!;)

carbuyerfromdickhannah2014

Jan 4, 2014

We started looking online at vehicles and found a GMC Yukon that we liked. We called Dick Hannah Toyota and talked with Sandra McMillin. She was very friendly, helpful and through the whole process she did her best to get the most for us. Dick Hannah Toyota is a pleasure to work with and we would definitely buy from them again.

leaderjacks

Jan 3, 2014

Mark was sooooo sweet and nice! He really took care of us and we had a great experience! We would recommend this dealership to others, for sure! This is 2nd time there and I will continue to go back!

brianinge

Jan 2, 2014

I have owned Toyota pickups for over 24 years and Mark Accimus made this the best buying experience ever! I think Dick Hannah will gain customers by having Mark on the sales team.

dano26

Jan 1, 2014

I like this dealership. I came in and Sergey greeted me. I told him exactly what I'm looking for and he tried matching it best as possible instead of getting me on something I don't want. I had a great experience at this dealership.

margierjohnson

Dec 30, 2013

My husband and I have bought our past few cars from Dick Hannah Toyota and have loved our experience every time. Jack was quick to meet my husband and I's needs finding us the perfect van. His charming personality and ability to make our buying experience phenomenal allowed us to enjoy ourselves yet another time. Even though my husband can no longer drive, we will continue to use Dick Hannah as OUR dealership of choice and highly recommend them and Jack Parsons to anyone! Thank you Dick Hannah Toyota.

reb_anderson

Dec 30, 2013

If you are looking to buy a vehicle, Shannon is your gal. She's super knowledgeable and made my sales experience actually very fun. She isn't one of those pushy car sales people at all and she really makes sure that all of your needs are being met. I recommend her to everyone I know! Her upbeat attitude and her personablility made my sales experience both seamless and memorable.

randibrault2

Dec 29, 2013

My experience with buying my 2013 RAV 4 was excellent with sales person Shannon Poole. She spend several hours with me looking at different options and found the vehicle I wanted very quickly as it was not available on their lot. I would highly recommend dealing with Shannon if you want a positive buying experience. I would definately buy again from her. She is the best sales person I have encountered at any dealership and I have purchased four new vehicles since 2007, a Chev Tahoe, Ford Focus, Chev Equinox and finally my RAV 4 which I love the most.

Flashgordon

Dec 29, 2013

Shannon is the best!!!! When I get to buying a new car again I will go to her. She is awesome! Go see her today!

Jtg1111

Dec 29, 2013

I had a great experience at this dealership and have sent many family and friends to Shannon. I appreciate everything she does for us thank you

joshriffe

Dec 20, 2013

Daniel m. Was the salesmen and was very helpful and great to work with. Nick n. Was in finance and made things go by very quick without pressure.

ddolbey

Dec 17, 2013

Jack was very helpful and informative. He treated me as I was most important. He was very knowledgable and was able to review the vehicle in detail, so I was aware of the features of the vehicle and how those features are to be used. Would highly recommend him.

TeeAbb

Dec 15, 2013

Awesome. Sandra welcomed us with a sign hanging from the mirror. Super friendly and helpful. Everyone treated us like we were old friends. I found Sandra's friendly personality helped put us at ease and made the process more enjoyable. I have never had such a stress free experience at a dealership before. We know where we will be going when it is time for our next vehicle.

judimusick

Dec 14, 2013

The work was scheduled in a timely manner and completed in a timely manner. The staff was very courteous, friendly and proffesional. We will return to this dealership.

Linda Bottorff

Dec 12, 2013

We purchased a 2012Tundra and are sold on these trucks. Our Sales Professional, Jesse Morris, was awesome. Jesse is knowledgeable and easy to work with. He genuinely cared about getting us into a truck that we would be happy with. Mission accomplished!

kaboodie22

Dec 9, 2013

I had great customer service, very prompt call backs, good negotiating. I gave all 5's except for price because Kelley Blue Book listed the car I purchased cheaper than what I bought it for, and there was barely room for negotiation. BUT- Sandra was very professional and pleasant to do business with. I would recommend her and this dealership to others. I was also throroughly impressed that they brought the car all the way to my front door in Eugene, OR from Washington. Thanks Dick Hannah and Sandra!

silverlakebasser

Dec 8, 2013

Saw an f250 crew cab that I really liked. Went in to buy it and trade in my truck. Salesman (Jesse) was fantastic deal went really smooth and I think I got a really fair deal. I have been pricing and shopping these trucks and went other dealerships that I was disgusted with. The Dick Hannah Toyota in Kelso was a great place to buy the truck and I would definitely go back for future purchases.

usmc2138991

Dec 5, 2013

I dealt with Brian in the past on two other vehicles and had good luck. Brian left me in good hands though when he put Dan with me and my wife.I must say though that I went to Dick Hannah Subaru in Vancouver and was dealing with a Jessica,Mathew and Win and they were great. We looked at a couple of different vehicles there but my wife decided she was more comfortable driving another Camry.Based on my experiences with Dick Hannah if I am ever in need of another car I would go to one of Dick Hannah's dealerships first.Dale Surface

ccso1l18

Dec 5, 2013

We met Brandon on an earlier visit and were quite impressed. When we came back in for service we had decided to look for a used car for our daughter and looked up Brandon. He ran us through the list of used cars and spent a lot of time with us. We eventually changed our mind and decided our daughter could use our old car and decided to buy a new one for ourselves.(kind of self-centered, huh). Brandon led us to exactly the car we wanted with the price we wanted. He took us through the purchase procedure and stayed with us the whole time. Obviously he has done a lot of research into Toyota and its products and was able to answer every question we had. This took almost a half day out of his workday, but he stayed with us the whole time. His demeanor is exactly what I look for in a salesman: not pushy, very knowledgeable, and willing to follow our lead in looking rather than trying to force an unwanted car on us. I know that we will be recommending Brandon to any future car buyers we know, and if we have to look for another car ourselves we will look him up, whether it is at Toyota or, should you foolishly let him go, wherever he is. We thank you for the opportunity to let us work with him.

garosbach

Dec 5, 2013

My wife and I were very pleased with our purchase and with Brandon Martinez's help in making the deal happen. Brandon was very friendly and informative as we narrowed in on the car we finally purchased.

Kmurphy47

Dec 3, 2013

I am happy with my purchase at dick Hannah Toyota the sales associate sandra was very helpful and informative I would recommend dick Hannah Toyota Kelso dealership to others - thanks!

mev007

Dec 2, 2013

Glen was a friendly courteous and honest person. He did not dissapoint or let me down. I was more than satisfied with my car shopping experience.

dano26

Dec 1, 2013

I bought my new camry at at dick hannah toyota and I love it here. There is no preasure and it looks like everyone gets along. Serge was super nice and was always there to help.

lucolwell

Dec 1, 2013

My wife and I visited Dick Hannah Toyota late on a Sunday afternoon to inquire about availability of 2013 RAV4 in Spruce Mica. We had seen one in the showroom the previous week while having our 2010 Prius in for its 70K service. That one had some options we weren't interested in. Since I had communicated with Dan previously through the website I asked for him. Dan was extremely helpful, found exactly what we wanted at the dealership in Chehalis, and we put together the sale that evening. Actually, if we had prepared the trade-in we could have picked up the RAV4 that evening but we needed more time to unload things from the 1995 Camry we were trading in so we picked up the RAV4 on Monday and have been enjoying it since. Dan was a great "ambassador" for the dealership and provided the top notch level of service we have come to expect from Dick Hannah Toyota and its predecessor since we moved to this area in 1989.

mrsnickjonas

Nov 30, 2013

Brandon was very polite and helpful. He wasn't pushy at all. I felt like he cared about getting me something I actually wanted at a decent price. Thank you Brandon.

nestlequikie

Nov 30, 2013

Bought/leased our 3rd vehicle in 15 months from Jesse Morris at Dick Hannah Toyota. He is great!! He is friendly and attentive without being pushy. We drive about 35 miles each way to go to this dealership (for our ToyotaCare visits, too) - we feel it is worth our time and effort. We would wholeheartedly recommend both the dealership and our salesman to anyone seeking to buy a car.Caren & Scott Dean

katngal

Nov 26, 2013

Jack was a lot of fun to work with, made the experience a positive one. Normally we stay away from dealerships but would recommend this one. There was one glitch with the interest rate we were told we were able to get but wasn't actually available, but that got resolved in a manner which we were satisfied with. We are very happy with the truck we bought as well as the price.

stevepam

Nov 25, 2013

The purchase of our new Toyota Rav 4 was a very positive experience, due to Sandra Mcmillin our salesperson. We had very specific needs and wants, she listened and delivered on every thing we asked for. Her knowledge of our vehicle was impressive. From the test drive, negotiating on the price, to the final purchase we felt we were treated fairly by all who was involved in the purchase of our new car. Thank you Sandra for the extra steps you took to make this experience a positive one! We love our new Toyota Rav 4! Steve and Pam Plant

wendi25

Nov 25, 2013

Jesse was THE best to work with. He made everything easy and fun. He is a genuinely awesome person. He made my mom and my 2 children feel very comfortable and made sure they didn't get bored. He took care of everything. I will go back to Jesse when I am ready for another car and I will refer everyone I know to him and DH Toyota. Customer for life!

CLMunger

Nov 24, 2013

Vince was great when I leased my Corolla. He made sure all of my questions were answered before I left. He also greeted me at the door.

dawning

Nov 24, 2013

Service was great. Scheduled an online appointment for her to 7:40 AM but because of several express maintenance customers my car was not finished until late in the day. Kurt and staff went out of their way to accommodate me and I will use this Toyota service center again.

Dericksh

Nov 21, 2013

My experience was great. My girlfriend purchased a scion from Dan a year ago and reccomended this dealership to me. Drove down, knew what I wanted, Dan let me test drive right away, dod not try to upsell or do anything other than what I wanted. Was very friendly and personable. I will deffinatly be back to buy my next car from them. Best dealership in the state!

TomQ

Nov 21, 2013

Dan Medack worked with us from the time we began to gather information on the Highlander we wanted through the "want do the options cost" phase, to explaining the vehicles operating functions once again upon our return visit to "see" once again how a component worked.He is friendly but not pushy; explaining in as much detail as we wanted the vehicle and how it works.Hs is highly recommended.

pdxjoel

Nov 20, 2013

the entire encounter with friendly, comfortable and professional. I would recommend you working with Sandra for a positive experience with auto sales.It was worth the drive to get there

JPMcDonald

Nov 20, 2013

The entire process of buying my vehicle was made less stressful, and effort was made to ensure that every aspect of my purchase was satisfactory. I appreciated the extra effort on my behalf. I understand that they are in the business of selling cars, but it was great to be treated with respect and feel like my interests were looked after as well. Sincerely, James McDonald

panamjan

Nov 18, 2013

Could not begin to express how impressed we were with Jesse and his professional, personal service. He was very honest and thoughtful to our needs and was thoroughly enganged in making sure we understood everything about our new car, giving us time to make our own decisions and encouraging us to contact him with any questions or concerns in the future. He was most impressive young man..We would recommend him and this dealership to friends in the future, even though it is about 40min away from our home.

Megra

Nov 17, 2013

Sandra and the Dick Hannah team were fabulous. Before I knew it they had me driving home in the dream car I didn't even now I was dreaming of!

Beckyjshipp

Nov 17, 2013

Jack was great!! Was a lot of help in poking a vehicle and would love to buy another Toyota from him in the future. Loved the great service!!

wastecontrol1

Nov 16, 2013

i have given this rating because this was the first time ever buying a newer car and Brandon made it so easy and not frustrating. Brandon was easy to get along with and explain things to. all in all it was a great experience and would recommend anyone to this dealership.

tr1ix2ie3

Nov 15, 2013

When my husband and I came to look at cars, we really did not intend to buy on that day. Jordan met us with a friendly smile and directed us to some of the cars that we thought we might have an interest in. He did so without being pushy; he let us take our time to look the lot over. Because of his demeanor and his assistance we left with a new 2013 Rav on that day. If we had been pressured or given a "sales pitch" we would not have made a purchase. The Rav sells itself, but it was Jordan who pushed it over the top.Our car has been admired by many of our friends, and we have told them how fairly Dick Hannah Toyota has treated us over the years. This is my 4th Toyota, and probably not my last. (Our 2005 Camry will be turning 200,000 miles next week and still is going strong.)Emily R. Carpenter

marran2

Nov 14, 2013

We went to Dick Hannah Toyota on a referral to salesman Glen Jones. We were immediately greeted by a salesman who willingly went to get Glen. I had very specific requirements for a new car and Glen took the time to go through all the cars at various Dick Hannah dealerships to find one that matched my specifications. He then went on his own time the next day to pick it up and bring it to his dealership. We loved the car and ended up purchasing it. Glen never pressured us in anyway and answered all of our questions. The manager met with us and was very low key as well as the financial person. Once all the paperwork was done, Glen spent a lengthy time with us helping us to get our cell phones and contacts uploaded into the system and helping us to become familiar with the car. Without him helping us, we would probably still not have that accomplished. I was dreading going car shopping but Glen and this dealership made it a very pleasant experience. I will recommend him and this dealership to anyone.

Cltimm

Nov 12, 2013

I wanted to purchase a truck that I could do some light hauling in; my older son, Aaron suggested that we first do some checking then go to Dick Hannah Toyota. He and his wife, Denise, had already purchased two cars from them and were very happy with the service. Jordan Lowrey was my sales rep. He was very friendly, answered all questions without being pushy. Not only would I recommend them to others, I took my younger son, Ethan, there to buy a used car for him, since his is a real gas guzzler. I certainly will continue to recommend them AND have my truck serviced there. (I got a set of running boards for my truck there,too. Excellent, fast service!

NicoMcAfee

Nov 11, 2013

Great customer service and very professional all the way through the end. Jordan and the rest of the Dick Hannah team were exceptional in helping us trade in our old car and purchase a new Prius. Would definitely recommend this dealership and Jordan to anyone looking to get a Toyota!

Jeffkristihubbard

Nov 10, 2013

We are a returning costumer and we will continue to return. Dick Hannah Toyota has great staff. Sandra was very friendly and full of honest information and knowledge regarding Toyota vehicles.

silverbullit

Nov 8, 2013

Great people to work with. Polite, and helpful in learning just whats taken place when your purchasing a (new) or (used) vehicle. Easy to work with on agreements on trade in value for getting a price that is affordable to your budget.!

SusanGotshall

Nov 7, 2013

Jesse Morris is an honest, respectful and the most helpful car guy. He made sure that he slected the right car that fit my needs. I would recommend him to ANYBODY who is in the market for a new or used vehicle. You won't be disappointed with your purchase

Peterpan_1965L

Nov 1, 2013

I came in with my wife not knowing what I want. serge greeted me and helped me find our dream car. I bought a new Camry and I love it!!!! The building was getting remodeled during the time so it was a little bit messy but they took great care of me. Thank you guys!

cklawitter

Oct 28, 2013

POWER WINDOW FAILED DOWN WITH RAIN COMING. JOHN FROM VANCOUVER DODGE DID NOTHING. AMANDA FROM KELSO TOYOTA SOLVED PROBLEM. AMANDA GOT ME IN ON SATURDAY WITH NO APPOINTMENT

jennifergrulkey

Oct 26, 2013

Great experience!! Were very attentive and helpful. Followed up with me after i purchasrd my vehicle. Took care of any issues. I would recommend dick Hannah to anyone :)

korijo73

Oct 21, 2013

I couldn't have asked for a better experience buying a car. I got an excellent deal on a beautiful car and the sales rep Jesse was AWESOME! Buying a car can be overwhelming but he made it easy and fun. I wouldn't hesitate to buy another car from Dick Hannah and Jesse.

llmoore1962

Oct 20, 2013

Sandra was a pleasure to deal with, she was very personable and put us at ease. We came from Vancouver to look at a specific car we had seen online. We at first got her on the chat line to see if it was still available, as we did not want to drive that far for nothing. She took our number and called personally to tell us it was still there within minutes. When we arrived we were greeted immediately and went right to the car we had come for. After a nice test drive we decided to buy it. She did try to get us into a new car, which we just didn't feel ready for yet. She was not at all pushy, as we have experienced with others in the pastWe will definitely be returning to buy another car within the following year.Thank you for the wonderful experience!Lance and Carrie Moore

ssica820

Oct 19, 2013

We had a great experience from the moment we entered the lot. We were welcomed very promptly, Jesse was very professional and made us feel very comfortable. This is not like most car dealerships, we did not feel pressured into purchasing anything. Jesse listened to what we needed and gave us the best deal to fit our needs rather than selling us what they wanted us to purchase. By far the most comfortable and enjoyable car buying experience we have had! Thank you!

retrokitsci

Oct 15, 2013

This dealership bends over backwards to make you happy. The primary sales person, Sandra McMillin, was very accommodating.She showed all available vehicles in the area of interest and in the end took the necessary steps to see that the exact match tomy requirements was delivered. It was a very pleasant experience buying this vehicle.

taco09

Oct 15, 2013

I enjoyed working with sandra mcmillin she was honest very nice she didnt try pushing us into buying something we didnt want she was great with my 5 yr oldjust all around great service

josiegirl71

Oct 7, 2013

Jesse was very friendly, informative and knowledgeable. He made the negotiation process quick and easy.We had a couple of issues the dealership (and this has nothing to do with the employees but with management). The dealership is undergoing a remodel and the only restrooms available to customers were portapotties. Really? We are spending over $20,000 on a car and an outhouse is the only solution you came up with for restrooms for your customers??? The other concern was how long it took for us to be able to meet with the person who you sit down with to sign your paperwork. We were at the dealership for almost four hours total. Only one hour of that was spent looking at cars, the test drive and negotiations.While the employees provided great customer service and made it a good buying experience, the dealership itself needs to rethink their staffing numbers and provide appropriate facilities for their customers who are spending a LOT of money at their business.

candie79

Sep 30, 2013

I recently purchased a new rav4 and worked with Vance. He was awesome to work with had me interested in his background and personal life experiences so I forgot I was buying a car. Go see Vance for your next car purchace.

taco1376

Sep 30, 2013

I purchased a new Toyota truck here at Dick Hannah Toyota and had possibly the best experience buying a vehicle I've ever had. I worked with Vance and he was very friendly and easy to work with and his knowledge of the truck was outstanding. He answered every question I had with ease. If you are purchasing a new vehicle go and see Vance at Dick Hannah.

bskeeney

Sep 26, 2013

We had visited with Dan Medack twice over the last year and a half regarding purchasing a Toyota Prius V. He was extremely knowledgeable about the Prius and answered all questions and concerns we had about the Prius and how it worked. When we decided to make the purchase we returned to deal with Dan Medack because of the way he treated us when we were not ready to purchase and were seeking knowledge about the car. Dan Medack when above and beyond any car sales person I have ever delt with over my lifetime (64yoa). He made sure that I had a great understanding of how to operate the car and showed great care and concern that I understood what he was telling me. He also went the added distance to make himself available at almost anytime if we had questions about how the car operated. This was the best car purchasing experience we have ever had. Thanks, Bob Keeney

kaby442

Sep 22, 2013

Associate was very friendly and helpful. Over the course of a week I was emailed and updated about several vehicles that were to my specifications. The finance and paperwork part of it was very long. 3 1/2 hours to complete a sale.

bearsandme

Sep 10, 2013

My Husband David and I came into the Dick Hannah Toyota Dealership a little nervous due to a previous experience a couple years ago while purchasing our first Toyota...We had been Honda Die hards for years..I did quite a bit of research before going in on Sunday Sept 1st. We had hoped to upgrade to a Camry from a Corolla IF we felt we were being treated fairly and respectfully. We were also trading in our 2011 Corolla so it depended on what type of offer we received on our trade in also whether or not we completed the upgrade...We were met right away by Sandra McMillin..She was VERY friendly and professional to us both...I shared with her right up front about our previous bad experience at another dealership and that we wouldn't let that happen again...I told her what we were looking for and she had one just like it that she showed us and let us take a test drive. We both felt very comfortable with Sandra from the very beginning..She was not pushy or dishonest with us. She said she was going to take very good care of us, and SHE DID! After driving the car, we were allowed to take it to lunch and talk over what we felt was going to be a positive transaction from Sandra and the Dealership..Upon returning we were given a quote for our trade in value...Since there were 2 minor scratches on both the front bumper and rear bumper (from bumping the curb while parking) I knew we probably wouldn't get top dollar...They were fair with our trade in so we accepted thier offer and bought the car the same day...We are VERY happy with our upgrade and I'm soooooo glad Sandra McMillin greeted us that warm beautiful day in Kelso, Wa...She is a great access to the Dick Hannah Dealership...I know we will receive top quality customer service for the rest of our Camry's life...THANK YOU all for a GREAT experience to replace the previous not so great one....Freda Westnedge

Aka.J

Sep 7, 2013

The whole experience was great, Gleb was friendly and funny. Helped with all the questions I had- and more! They made sure I got the exact car I wanted- and I love it!

EdForbes

Aug 28, 2013

Service writers were very cordual and efficient even though they were quite busy. I noted that their handling of my auto [what I was able to observe] was with respect. The charge was fair, the estimate accurate for both time and money. It was a pleasant experience but you could use magazines or a paper in the waiting room. Please do not ruin it with follow up emails.

scottcp01

Aug 21, 2013