Used Cars for Sale at Dick Hannah Volkswagen in Vancouver, WA

Skyler Lopez

Nov 1, 2016

So far, I have had nothing but the best of service and assistance from the fine folks at Dick Hannah Volkswagen at the Vancouver Mall location. Starting with my sales person Nick Blystone, who was more than excellent! Very informative and catering, listens well to specifications and knows what you're looking for almost before you know it! Even after returning a year later to get some service, he has always been friendly and even remembers my name!As for the service; quick, efficient, and professional. All I wanted was a little check on a wiring issue I was having; and they did a full inspection and found several issues I was unaware of. Just an overall excellent experience. It's nice having peace of mind when it comes to your car. Especially when you drive out of town every day for work. 11/10

VWmom1985

Nov 1, 2016

Quick and friendly. Explained what I needed in a timely fashion with an itemized email to show my balance due without wondering what I'm being billed for.

RobNOregon

Oct 31, 2016

This was our 3rd vehicle purchase from Javan in 3 years !! He and his supporting team of finance and management are the only folks we buy from or send friends and family too.Javan respects our time and keeps in mind our preferences of vehicle features- our time at the dealership is well managed and we can count on no sillyness or deal haggling.We only wish more dealers outside of Dick Hannah and Javan as a Sales Professional "got it".

geeps_09

Oct 30, 2016

I was on a time crunch and spoke with Javan Alibabaie and when I went in to the dealership, he was ready with everything I had asked for. It was the quickest car buying experience I had and I got everything I wanted at a good price!!

June Todd

Oct 21, 2016

First time I've ever bought a brand new car and I would highly recommend George to help anybody kind very professional my experience was wonderful thank you George sincerely June Todd

Ilya

Oct 14, 2016

I've purchased 7 new cars so far and this was the best experience I've had yet! I'm a big shopper when it comes to buying a new car. I've been to dozens of dealers local and otherwise. But my last experience here at VW in Vancouver Washington was amazing! Greg my sales rep was so knowledgeable and so helpful, he saved me the hassle of visiting numerous other dealers to do my own research! I've never seen a team operate so smooth and professional! Everything we spoke on the phone about, with Greg and his manger Alex was delivered when I arrived at the dealership. From how they negotiated to presenting the car was refreshingly honest, quick, and personally tailored to me. Even though buying a car is a huge decision, I was left with no doubt in my mind and an permanent customer now! Thank you sales team at Dick Hannah VW! You guys are an awesome team!

Shelke

Oct 9, 2016

Greg was an amazing salesman! Chris in finance was superb. I will buy my next vehicle here as well as recommend anyone else to buy their vehicle here add well.

anonymous_car_buyer

Oct 4, 2016

I just bought a new car from Dick Hannah VW. Greg Foumal and Roy Saydi were my contact points. The entire process has been extremely smooth and efficient. Everything was handled over phone and email. The whole process took less than 2 hours and when we were done, Greg drove the new car to my place and drove back home with my trade-in. This was on a Friday evening at 9pm. This was a truly amazing experience. Greg and Roy made buying a new car extremely easy and stress free. Highly recommended!

chaoticshmoo

Oct 4, 2016

I contacted them via email and they got back to me right away, in a very professional yet relaxed manner. Greg and Dimitry were super friendly and helpful. They even worked together and arranged to pick me up as I didn't have transportation to the dealership. Dimitry is a very nice man who showed he cared about what I wanted and got me what I wanted. There wasn't any suspicious behavoir or scammy situations. It was exactly what I wanted and I was able to feel comfortable with the service and car I was getting. I'd highly recommend Dick Hannah and especually Dimitry as Dick Hannah Volkswagen in Vancouver WA anytime.

Julie Anne Jones

Sep 27, 2016

After two days of test drives and some very uncomfortable, high pressure sales tactics at other dealerships, working with Javan Alibabaie at Dick hannah Volkswagen was a refreshing change. He was polite, knowledgeable, and listened to my needs. He helped me get the payment I wanted and I love my car. I would be happy to buy another from Javin and the Hannah family of dealerships.

KrissieHR

Sep 19, 2016

Javan was super professional and a pleasure to work with. He knows the inventory and I feel like he always had my best interest in mind. I hope he's still there when I buy my next VW!

HAPPY Tiguan guy :)

Sep 16, 2016

The entire experience started out with a quick response from Greg in Internet Sales. I was interested in a 2017 Tiguan and after just a few emails, we had a tentative deal on the table. They pulled the vehicle for me to test drive the following morning and when I showed up, there it was, almost on-display in the front. The car matched the internet description and photos to a T. No misrepresentation. I was met by Greg, (thanks for the keychain!) who was quick to introduce me to the vehicle and we were off! The test drive went very well, Greg was thorough and able to answer my questions in a knowledgeable way. I decided to move forward with the purchase but there was a change in financing. This is where Roy, I believe the Sales Manager, stepped in and explained EVERY part of the deal, from each fee to how the deal was structured. My trade-in had a clear, fair-market value, and he was able to provide me with a few new financing options. He was very patient with me and my questions and left me with an informed decision to make. I accepted the financing option that fit me best, (thanks for the deal Roy!) and then the behind the scenes portion got rolling. This was fairly quick, as I was the first customer of what was sure to be a very busy Friday since two more were waiting to sign as well. Chris in financing was friendly, quick and efficient. When I received delivery, the detailers had done a very nice job inside and out. Greg was able to sit with me in the car and go through some of the features, as well as pairing my phone and activating my free trial of "Car-Net." I have had the car for a week now, and absolutely LOVE IT!!!! The Car-Net folks are very friendly and the features in the vehicle are endless. Overall, I would have to say that the good majority of my experience went very smoothly and when the financing curveball came, Roy wasnt the usual smooth talker that other dealers have sent in the past to confuse the customer and steer them in a direction that is best for the dealership. Not like that at all. Roy was very good at presenting the financing options and then explaining each one in detail. I must admit, I did ask for his opinion, but he was not pushy. I highly recommend purchasing a vehicle online here, as they will hold the vehicle and if I happen to not like it, (IMPOSSIBLE!) I was not locked into any type of binding agreement. Go online and strike a deal with Greg, head for the test drive, and actually have a positive experience at a dealership for a change! I am very happy with the experience in general and of course my gorgeous new car. Thanks for all the hard work guys!!

Psusan13

Sep 4, 2016

Let me preface this by saying that several salesmen from other dealerships contacted me too. My experience with these other people were beyond upsetting. Initially, Greg sent me an email introducing himself and not coming across as a pompous xxx. I did express my situation to Greg, and he took it upon himself to talk to Alex. Alex sent me an email and for whatever reason he just sounded so sincere. He asked me to give him a chance to help and for whatever reason I trusted him. A couple of hours later I was approved for a brand new Jetta. Greg went the extra mile and I will be forever grateful to him. My daughter and I drove up to Vancouver the very next day and I'm excited beyond belief. Thank you, Greg, from the bottom of my heart. You too Alex, you guys ROCK!

Drew Roth

Sep 2, 2016

Austin Pounders and Roy the sales manager were absolutely phenomenal at their jobs...Will defintely do buisness here again..Can't wait for 2018 Jetta too come out...will be trading in my 2016...Way too go guys...I have already referenced several people too come buy from u guys. Excellent work...Excellent time management as well...Thanks Again...Oh one more thing...GO DUCKS!!!! WOOOOOHOOOO

JacquelynJ

Sep 2, 2016

Nicholas Blystone made my car buying experience a breeze. He listened to my questions and concerns with every vehicle I was looking at and helped narrow down my decision without feeling the typical pressure.

VWmom1985

Sep 2, 2016

As a single mom it was hard to find time to go out and purchase a new vehicle on a whim. Nicholas was great at communicating with me to schedule an appointment knowing I have limited time to do so. He helped me find a car that fit my kids comfortably as well as provide all the necessary amenities I needed. Nicholas was patient and knew my time was as valuable as his own. Thank you for being so helpful.

Jordan Hall

Sep 1, 2016

Austin and Chris were both extremely friendly and professional during my time at the dealership. I never felt like I was just another transaction to them; they answered any and every question I had and made sure I felt at ease during the entire process. Austin was extremely knowledgeable when it came to the vehicle I purchased and went above and beyond explaining features I may have otherwise never knew existed. The entire process Austin and Chris both made me feel like I was someone they had known for quite some time and not someone just trying to make a sale. I would recommend working with Austin and Chris to any of my friends in the market for purchasing a car. I never felt out of the loop during the process and Austin kept me updated every step of the way. Thanks for everything!

northportlandchris

Sep 1, 2016

I bought a 2016 Golf Sportwagen from Greg, and would do it again. The process went exactly as it was explained to me ahead of time.We agreed to a price before I arrived at the dealership, and a time the car would be ready. I arrived a little late (apologies, guys), and the car was ready to go. Right away, Greg took me over to it, and we went for a test drive. He answered all of my questions, explained that the car would be detailed and filled with gas while we did paperwork, and about how long that paperwork would take. There was no upselling at any point in the process. I was handed to Chris to handle paperwork, who did so efficiently and quickly, and also answered all of my questions. By the time the paperwork was done, my detailed car was ready to go. Greg handed it off to me, answered all of my remaining questions (and helped me setup my phone), and off I went. Bonus points to the team for storing my bike inside the sales office during the whole process.Greg did an excellent job by being so straightforward, and by keeping our agreement firm throughout the process.

TheNewCarGuy#12

Sep 1, 2016

Such a bug help. Thanks Javan for helping me get my first vehicle...very informative, great communication, and most of all affordable. I love my new car. Keep up the good work Javan.

Bms_15

Aug 31, 2016

Very happy with my new care, phenomenal salesman, oustandimg customer service, the entire experience was fast and easy, will definitely recommend and will definitely be back!!!!!

Nissanowner

Aug 31, 2016

Although we did not drive on to the lot looking for the car we eventually purchased, Javon was there to greet us as soon as we stepped out of our car. With a friendly smile and warm greeting we began the process that led us to buying a 2015 Nissan Altima. Javon was knowledgeable, patient, and informative as we spent a number of hours looking for just the right vehicle. He worked with us and our budget right down to our trade-in so that we got the car that was just right for us.Kori, the finance manager, topped off the entire day with a smile and "can do" attitude that pulled it all together.Whenever there was a bump in the proceedings, everyone at Dick Hannah was there to make the deal work. They pitched in to show true teamwork to achieve customer satisfaction. Javon went above and beyond - even taking time on his day off - to ensure all paperwork was signed, sealed, and delivered. His follow-through made us feel at ease and happy that we bought a car at Dick Hannah.

Sourdough76

Aug 31, 2016

This place really put me at ease. There was plenty to consider and Shane treated my process with patience and plenty of knowledge of the options available. I wound up in a vehicle that I am thoroughly pleased with.

Dornans

Aug 27, 2016

Greg was able to handle our transaction fast, efficiently and professionally. The car we were interested in was waiting upon arrival and the transfer process was smooth. Kori had everything ready to sign and I was in and out in minutes. I would purchase from this dealership and Greg again.

grateful4

Aug 5, 2016

I just bought a 2016 golf limited sports wagon and am thrilled! Not only did i get a great price, but the Customer Service was Outstanding!Dimitri Makhanov was the consultant I worked with. He's a true professional and has Customer Service hard-wired into his DNA. I was there for 2+ hours while he and his team called around to get the color of the car I wanted. They ended up sending a truck out to two other dealers around the state to effect the trade. Now that's service! I'd been to 2 other dealers who knew the car color I wanted but made no attempt to find it for me ~ even as i was considering something less desirable. But not Dimitry ~ he was on it ~ wanting me to have what I wanted. He and the team that supported him were hardworking, positive, and diligent. I'm so very grateful!Chris, in financing, was another star. He came up with a creative financing strategy that gave me the best options, was direct and clear without hassling, and helped me navigate the complexity of getting credit approval since i'd had my scores frozen because of identity theft. This dealership runs like a well-oiled machine with Customer Service at its core. They're pleasant, FUN, and easy to deal with. I was amazed to have such a joyful experience and brought Dimitry and Chris some chocolate when I picked up my car ~ out of gratitude for their taking such good care of me :)And perhaps the best part was when I actually got my car and Dimitry, with incredible patience and skill (exquisitely pacing what i could handle), oriented me to the features of the car, demonstrated, then had me do all the things he showed me so i left with confidence. (He'd even suggested I bring a short cable at pick-up so he could synch my iPhone to the car.) And he did all this on his DAY OFF which I thought was amazing. His commitment was to accommodate MY schedule. Not only that, but he spent more time than normal with me, I'm certain, because being older, I'm a bit intimidated by all the new technology. He was a perfect match for my leaving the dealership feeling successful and excited about my new wheels. THANK YOU, Dimitry!With appreciation and gratitude to all I worked with and supported the sale. (I even asked to meet and shake the hands of the guys who were calling around to get me the color I wanted because I was so grateful.) I highly recommend Dick Hannah Volkswagen in Vancouver ~ and Dimitry ~ the man who can make it happen!

happy lady 2016

Aug 5, 2016

I appreciated the friendly atmosphere and courteous salesmen I encountered during my experience. When I arrived I asked a salesman (Austin) that greeted me, to speak with Larry or Shane. Austin went to find them for me and came back and stated they were both busy with customers, but he didn't leave me just standing there. In fact he offered to show me some cars and that was very nice and considerate; we looked at some vehicles and he was very helpful in helping me to decide on a car. So when Shane came out to join us I already had a general idea of what I wanted. The remaining time I spent with Shane was very informative and comfortable. He answered many questions and he worked with me on what I wanted. After all paperwork was done and I was very happy with my vehicle, Larry came out and showed me a few things about my car and asked if I had any other questions, I stated that Shane did a great job in answering my questions. Thank you all for making me feel like a valued customer. I will tell others about you for sure. I'm a very happy customer.

MGS

Aug 5, 2016

A multi-step transaction was required to get me the VW I wanted in the price range I wanted to pay. Everyone hustled to get the deal done. Delivery was prompt and informative.

Adam

Jul 31, 2016

To anyone looking to purchase a great vehicle I recommend shopping at Dick Hannah in Vancouver, my wife and I I have bought two vehicles from there now one in 2015 and another this year !. Not only do we love our VW Tiguan and VW GLI but the great customer service we received and continue to receive really makes it that much better ! We bought both our vehicles from Larry Llorente I would recommend him to everyone not only is he extremely knowledgable about all the different vehicles but he will continue to follow up with you after your purchase to make sure all of your questions are answered, and be there for you if you want need help figuring out those awesome new features your vehicle has like "car net" or the apple car play feature on your touch screen console. I have shopped at other dealerships in the area like Ron Tonkin and the customer service I received at other dealerships just doesn't come close to great service received at Dick Hannah and continue to receive. I have only worked with Larry Llorente there so I would recommend looking for him when you shop at Dick Hannah if you want top notch service.

Billie J Smith

Jul 30, 2016

Javan was our salesman who sold me my car. He was very helpful and answered my questions without hesitation or beating around the bush. He spent the time with me to make sure I had a great experience with my car by setting me up with all the bells and whistles and demonstrating how they all worked. He was very polite and caring and made sure all of my needs were met. It was a pleasure working with him for my purchase and I thank him for not just making me and my family feel that we were just another sale for him but he built a trusting friendship with us and I wish him the best and hope to see and hear from him again.

Kaylenchristine

Jul 28, 2016

Greeted right away by a young man named Javan. He was extremely helpful & knowledgeable. They went out of their way to make us happy & accommodated us in our first car buying experience. We left the same day with a brand new car within our price range in the style we wanted. Overall we were very satisfied with our visit.

Sarah231

Jul 28, 2016

I can to Dick Hannah just looking around not expecting to buy a car that day. Javan met with me and walked around the entire lot until we got back around and brought a car out for a test drive. It was a 2016 Jetta and I fell in love with it instantly! The whole time Javan was extremely helpful and kept trying to get the right price for me. Overall the experience was great and I really enjoyed the service and honesty.

VladZ

Jul 21, 2016

From the moment we came in to the moment we left everything went very smoothly, it only took a couples hours and we were able to drive off with a great car thanks to Nick and Roy. They answered all of our questions and made every step very easy. It was a great experience and we're very satisfied!

Jon W

Jul 13, 2016

From the first interaction, Roy and Greg stated they wanted to "Earn my business". Their genuine and non-embellishing approach to that common phrase -- combined with concise, prompt, professional interactions, and a highly competitive proposal -- earned my business for leasing a 2016 GTI.

HappyCustomer

Jul 9, 2016

contact the dealer via email to requested a quote for a VW Golf SportWagenGreg Foumal and Samantha Parton replied back to me with the initial quote. Other local VW dealers also responded with an initial quote. I focused on the dealers who responded almost immediately.I continue to correspond with both Samantha Parton and Greg Foumal until I was convinced I am going to buy the car from them.Grep went out of his way to answer every and all questions I had and including trading value of my car and making sure my bicycle would fit in the vehicle.I negotiated the final price of the car via email. And I also compared the final price with other local dealership. They gave me the best price comparable to other local dealer.I bought the vehicle.Greg also went out of his way to do the following for me:1.) Have them installed the cross bar2.) Register the VW car-Net3.) Arranged and made the vehicle delivery happened. - basically he delivered the vehicle.4.) He continues to exchange email with me to make sure I am happy with the purchase.If you're in the market to buy a car. Ask for Greg Foumal he is a honest man.

Andrea M.

Jun 2, 2016

I have purchased from Dick Hannah VW before but this is the first time I have leased a vehicle. Nicholas Blystone did a great job of explaining the terms and making it easy.

samaiyah khalid

Jun 2, 2016

My experience with the dealership was good ,javan alibabaie helped me , he is the boom .com :-)And the financing guy not only helped with getting new vw,but also helped me with the down payment issue and with the purchase of the new car it wiil improve my credit rating within one years time so i can come back and get the vw that i really want

VDubHub

Jun 1, 2016

I worked with two salesman and three other employees to get everything done. EVERYONE at this dealership is amazing and I never felt pressured or uncomfortable. I've purchased nearly 20 cars in the past ten years and this was by far the best experience! Thanks guys!

Jenson2016

May 29, 2016

I recommend Dick Hannah Volkswagen to anyone interested in purchasing a new or used vehicle. I have purchased 2 vehicles from there and both times I have had an amazing experience, not only did I get my dream vehicle "BOTH" times but I also had amazing customer service. I recommend seeing Larry Llorente he is by far the best person to work with he not only gives you honest answers but he also works with you so that you find what you want and leave happy! Not only will you leave with an exceptional new vehicle but you will leave with a new friend. Dick Hannah Volkswagen has given us great customer service since our first purchase in 2015 and now with our second purchase in 2016. By far the best dealership in the greater Portland Vancouver area!

Jetters

May 27, 2016

Nick was great to work with while we considered our options regarding our car purchase, he showed us different options in different price ranges and spent all day helping us get just what we wanted and needed. Would definitely recommend Dick Hannah Volkswagen and Nick!

Jward1077

May 26, 2016

Dimitry was very helpful and friendly every step of the way. Made the process easy and fairly quick. Would reccommed him and the dealership to anyone looking for a car.

Mike & Demie

May 22, 2016

This review is for a Geat person and salesman George Chiong. George went above and beyond to help us. We woud recomend George as a salesman to everyone. FYI George can show you any car from any of the dick Hannah dealers, not just a Volkswagon! My Wife and I were in the Vancouver area when our Volkswagen Passat broke down. The service department was prompt to look at the car, but it was not a good out come for the Car. We loved our VW Passat TDI almost 198,00 miles, This review is for a great salesman, George Chiong.

ageingsutdent

May 22, 2016

Nicholas is a knowledgeable guy and a hard worker. His photo is not phony that's really him. It was a surprisingly pleasant experience buying a car with him at Dick Hannah. I'd go there again.

Katiedempsey

May 21, 2016

I haven't bought a car in years and was nervous about the situation. Nicholas Blystone was awesome!!! I never felt pressured or haggled. I left with a beautiful car and they totally worked with what I needed and got me there! I would recommend Nicholas and his team anyday!

jessica123

May 17, 2016

Javan Alibabaie helped me find the PERFECT car for me! He was patient and understanding of my needs. I was happy with the fact that he found the perfect color for me with all the right features and I didn't feel pressured into purchasing anything. This is my second purchase with Dick Hannah Volkswagon and I couldn't be happier!

Susan Hurt

May 17, 2016

Chad has gone above and beyond the call of duty to make everything right on my car.I will pass the word on how my experience has been.Thank you

KJGPI

May 16, 2016

Had a terrific experience purchasing my new 2016 VW beetle & want to commend Javan Alibabaie for his thorough, professional and friendly assistance! He's excellent!

Dave

May 14, 2016

This was my second time working with Greg. He was very helpful and I am happy with the new car. I hope to see him again when my lease is up.

sheeey01

May 12, 2016

I got a no fuss deal. I did not sit there all day. They understood my time was valuable. Great customer service. I even got a true test drive. That means more than around the block

Chelsealk

May 4, 2016

Mr. Dimitry Makhanov was a great salesperson to work with. He was attentive to what was important to me but was also down to earth and realistic. When I go in next time I will be sure that I will be working with Mr. Makhanov.

Jeff1975

Apr 29, 2016

We have been VW owners for years and we were Leary to get another. Until we came in and met Dimitry. He was able to gain our trust immediately and he completely renewed our faith in this brand! We truly believe that our relationship with OUR salesperson is the reason we are getting a new 2016 VW. We will return and buy from Dimitry Makhanov again.

Mendozay

Apr 22, 2016

Had a great experience buying my new car. I was very hesitant but the VW team created a very welcoming experience. They were also able to help me find a car that best fit my personality.

begado

Apr 19, 2016

Buyer Beware ..............just another shady car dealerWe bought a Certified Pre-Owned vehicle from Dick Hannah a couple of years ago. At 35,500 miles, the car just had its 3rd transmission repaired. Less than one year ago at 32,000 miles, it had to have the transmission replaced. Dick Hannah did the work and upon returning the car to us, we had to take it back because it was leaking. We were told it needed another transmission, so Dick Hannah put another transmission in it. My wife recently took the car in for its first oil change since the 3rd transmission was put in and we were informed it was leaking. This time we took the car to another dealer to fix and their report stated that the leak was due to incorrect installation. We had the car repaired and then I approached Dick Hannah about purchasing the car back from us, as we didn't think a car with 35,500 miles should have just had its 3rd transmission repaired.I met with the sales manager and the parts/service manager (a long time employee) to discuss helping us get away from the car and they talked about how much they empathized with my wife & I and how they were going to take care of us. They repeatedly talked about how "Believe In Nice" was a way of doing business and how they would do the right thing and make a deal to "help" us and they wouldn't make money on our next car purchase from them.The Sales Manager then made me a cash offer, and later a trade in offer if I bought another car from them. I told him I thought the numbers were low and it looked like they were trying to profit off of our car again (they both stated that they would re-certify our car & sell it again due to the low miles). The sales manager challenged me to take the car to any other dealer to see if they would give me more because Dick Hannah was being very generous to "take care of us". I took his advice and drove to another dealer who offered me $500 more than Dick Hannah to buy the car. I later looked up the "trade in value" and it was more than Dick Hannah offered us if we traded the car back to them and bought another car from them.I understand that I purchased a used car, but when it turns out to be a xxx, don't patronize me by telling me how even though we sold you the car, and failed to actually fix it twice, we are going to "take care of you" when you actually did less than a dealer who had no reason to "help us out".Dick Hannah doesn't "Believe in Nice" ...................they believe in making $$$$$ above all else.

Laurie1115

Apr 19, 2016

Dick Hannah is a great place to find exactly whatyou're looking for. They are friendly and go out of their way to answer any questions or concerns. Very helpful!

pdxfrank20

Apr 16, 2016

I bought a 2015 Jetta TDI today and it was a great experience! Greg Foumal and Samantha Parton were truly the best people I've ever worked with when buying a car. The car is great, but the people were better. They went above and beyond my expectations and I could not have asked for more. Chris Ward in finance was great also! If you want to deal with honest professionals in an upscale VW dealership, there is no question...see these people!!!!!

Da Hawaiian & Wife

Apr 12, 2016

When making the decision to finance two autos within 6 months of each other Nico Nabors was VERY patient and helpful with our search. His knowledge and professionalism was much appreciated. What I appreciated most was that I had located a car on line a few months ago and the car and sold which left me disappointed. However, when visiting the dealership just last week to view another auto he had the auto I was previously interested in, parked in the lot for my viewing as it became available for purchase once again and he made the correct choice in having that car available for my viewing. I made the purchase. Well done Nico. He is a great asset to Dick Hannah. We will be repeat customers in the future and will recommend him to others that are auto searching.

VW lover

Apr 12, 2016

Samantha Parton and Greg Foumal were great. Great deal and everything upfront and straight. This is how car buying should be. They did everything possible to make this a great experience.

Carly M

Apr 3, 2016

Dimitry was our sales rep and did a 10 star job for us. Always making sure we had questions answered and kept this moving along. High marks for everything! Finance staff and managers go the extra mile too.

Carlymc

Apr 3, 2016

Bought our 3rd and 4th cars from this dealership. Always get the feeling they are trying hard to make us a great deal. I felt.we were listened to and received what we felt was excellent customer service.

Johnny123

Mar 31, 2016

I went in looking to trade my old car and look at a brand new VW Jetta. After meeting the sales associate and driving around I was locked in. The sales team staff are great and friendly. I would recommend this dealership to friends and family. I am enjoying my brand new 2016 VW Jetta alot!

GTICRAZY

Mar 25, 2016

I was not sure how to proceed with my previous 2011 Golf TDI because of the emissions issue. VW has not been very helpful and I felt hopeless.I talked with a few people at Dick Hannah and they stated they would work with me to come up with a good solution. I stated I was a VW fan and they did everything they could to make sure I stay a VW fan.This is now the 3 car I bought at Dick Hannah, I will always go back and recommend anyone to Dick Hannah and ask for Greg!

Tara G

Mar 21, 2016

We had a great experience at Dick Hannah VW. It started with talking with Nicholas via email. He set everything up so when we arrived to purchase our Jetta, we were in and out in under 90 minutes. He was honest and thorough.

Tabitha Dietrich

Mar 17, 2016

When I called Greg a bout a used car I knew my budget. I am ,single mother with 3 children living off a teachers salery. I hadn't bought a car in 6 years, I knew what I needed but I wasn't sure what I wanted. Greg was fantastic! I drove 6 cars in two days. He never pressured. I truly believed he had my best interests in mind and found the perfect car for my children and I I'm my price range.

Jim and Nicole

Mar 13, 2016

We had been all over Vancouver for a few weekends straight looking for the right car. We have even been to Dick Hannah Honda, and Dick Hannah Subaru, but left unhappy with the people we dealt with. Finally we ended up at Dick Hannah Volkswagen where George Chiong took care of us. His no pressure, down to earth personality made all the difference in the world. He simply answered our questions, and made sure our needs were met without any hassles. We left with a car that we are so happy with, and know that we will return to see George whenever we need anything. Great customer service is the #1 priority to us, and we got it at Dick Hannah Volkswagen and George. When our plates arrived, George had them put them on for us.

Gsleezy

Feb 29, 2016

Great place! We bought our second car from DH Volkswagen and had an awesome time doing so. I would def recommend this place to any looking into buying a new car. Ask for Shane, one of the coolest guys/salesman I've ever met.

Nancy & Brian

Feb 17, 2016

Our car had been totaled so we had to purchase a car quickly. After some disappointing experiences at other lots we connected with Nick at Dick Hannah VW. We found the car we wanted but just weren't ready to finalize it yet, we needed to sleep on it. We were assured that the offer would be valid for 24 hours assuming the car was still available. The next morning we decided to accept the offer. After a quick call to Nick and a few signatures we drove away in the perfect vehicle for our needs. We never felt pressured or pushed into making a decision before we were ready. Thank you Nick!

Angie Evans

Feb 14, 2016

I was referred to Greg at Dick Hannah VW by my fiance. I was apprehensive at first, because car salesman have a stigma.. I have to say I was so very impressed by the facilities and Greg took the best care of us and it was so fast! We will only buy from Greg from now on.

Lynette & Dee

Feb 6, 2016

We bought a new truck with a lot of help from Dimitry! He is extremely professional and genuinely a really good person! He showed us MANY vehicles and it took us a few months but when we found the exact truck we wanted we were so happy to be able to have Dimitry as our salesman! Thank you Dimitry Makhanov! We love you!???????? Lynette & Dee & Cuba??

Luepke625

Feb 5, 2016

As we all start to buy a car we are nervous yet excited. We know it's what we want, yet is this the right car. The whole time since he had to drive all the way to portland to get this car. He was awesome and knew I was there for one thing and that was to buy a car. Honest, funny, personal. Great sales men! Thank you for the jetta!

Laurie1115

Feb 2, 2016

Dimitry Makhanov did a great job helping me find the right car. I absolutely love my 2016 JettaSEL. It is the perfect car for my family! I have always had Volkswagens and this is the best one yet! Everything was explained very well and he did an amazing job helping me get the best price. It wasa great buying experience and you can tell he genuinely cares about helping his customers!

Curtinat000

Feb 1, 2016

Although for my own reasons I couldn't buy a car at the time, He was very helpful and understanding of what I wanted in a car. He kept it at the right budget, was interactive, and kept a smile on his face. If I can go back in the future I'd definetly make sure he was my salesperson.

mjac_143

Jan 31, 2016

Bought a car here just recently and I must admit that it was an enjoyable experience. The salesman I had was very helpful. Will definitely be back.

Wolverine

Jan 30, 2016

I actually a referral to these guys. Service was great, everyone there just had a great vibe. Hassle free experience was definitely the highlight for me. I just hate when you pull into a car lot and you get attacked by salesman. You won't get that at DH VW. They also helped with my financing even tho my credit isn't too good.I'd recommend anyone to go there.

steven

Jan 23, 2016

Greg drove to Portland to give me a ride to the dealership in Vancouver, to help me with my car search. They worked within my budget to find a good car that I could afford.

windh2o

Jan 21, 2016

Greg Foumal and his staff were great. I must've sent him 30 emails in the course of two days. He responded to each one immediately.I called all the dealerships in the Portland/Vancouver area shopping for the best price on a 2016 Volkswagen GTI (Audubon). Greg gave me a great price quote. Northern dealership could match the price. In fact, one dealership immediately so they could not match the price. I was concerned that the price Greg quarterly was some sort of attempt to get into the dealership where they could possibly change the pricing. I explain to Greg my concerns. Thankfully he was not offended because when I showed up the price quote stayed the same. There was none of the gamesmanship which is all too common with car salespersons.I was also assisted by an Allstate insurance agent (sorry,I don't remember her name). She was very helpful and honest. She has great sense of humor and I really enjoyed speaking with her. I am extremely satisfied and recommend Dick Hannah Volkswagen.

cgllgu

Dec 27, 2015

I got my 2016 GLI from Nicholas at Dick Hannah. He really took the time to find out what I needed and made a point to make sure I was happy throughout the transaction and afterward. I really felt like I was working with a friend who had my best interests at heart, and not just another salesman trying to make a dollar. I felt just as comfortable when I was signing paperwork with Ginger - the whole staff I interacted with felt like family!Also, I love my car! If/when it's time to upgrade, I'll definitely be back.

KKochis

Dec 3, 2015

I have worked with this dealership ever since moving to the area. Everyone I have met is friendly, honest and efficient when it comes to helping you trade in/buy a car. I am always greeted and helped right as I pull up. I really appreciated how quick I was able to trade in my lease, buy a car, and go through the signing process. I wasn't stuck at the dealership all day, everyone took my daily schedule into consideration. I have worked with both Nick ad Greg and would recommend them to anyone looking to buy a car.

Hailly13

Nov 30, 2015

First time here and everyone was very friendly. Loved not feeling harassed into buying a car, in comparison to other car dealerships. Super helpful and genuinely nice people. Highly recommend- Nick and Ginger were great!

jennw78

Nov 29, 2015

Thank you Larry and Greg for making my car buying experience so easy. I appreciate that there was no pressure at any time, and that you listened to my needs and wants. I'll be back for my next car!!

HappyBuyer

Nov 26, 2015

Thank you Greg Foumal for your friendly and knowledgeable service. We are very happy with our Jetta. We will definitely recommend you to family and friends.Great experience!Thank you Ginger Schave-Holland for answering our finance questions.

Bms_15

Oct 31, 2015

What I liked about VW was that it was to the point and the sales guy I worked with was really straight forward and easy to get along with. Will for sure be back.

JoyCee65

Oct 31, 2015

The folks at Dick Hannah are so friendly and easy to work with, especially Greg Foumal. He has great knowledge of VW products, and helped me with the best choice in my new Passat. He really made my car buying experience the best ever!!! Thank you, Greg!!!!!

Kate

Oct 31, 2015

Javan walked me though a wonderful car buying experience. I was in an unfortunate position with my car and he talked about all my options and politely answered all thousand of my (mostly dumb) questions. In the end, I walked away with similar monthly payments, a far better car, full tank of gas, and total confidence in my purchase. I left feeling like he worked hard to get me in the best possible position and deal. Above all that, he seemed to know what car would suit me and was dead on. I love my new VW.I highly recommend working with Javan. I'm so glad I did!Also, special shout out to Mary and Carl who were wonderful as well.

Sara_Tiffany

Oct 31, 2015

I came to Dick Hannah to be greeted by the wonderful Javan Alibabaie. Anybody who is buying a car should come here. Javan has excellent customer service, and made sure I walked out of Dick Hannah with a car that fits my needs. I love my VW Jetta. Thanks to Javan!!!!!

Sfl21

Oct 31, 2015

I just recently purchased a VW wagon from DH and I feel very good about my decision to go there. The staff is friendly and my salesman was very honest and genuine. Awesome experience. Awesome place.

Cheryl

Oct 18, 2015

Greg Foumal & Shane Sorenson were a refreshing change from my past Dick Hannah experiences. Professional, fun, easy experience. Five stars for these guys! Truly never felt pressured. This is the second VW I have purchased here.

Mara

Oct 10, 2015

This is the second car we have bought from Dick Hannah Volkswagen and this time around was even better thanks to Greg. The much dreaded process was simple, easy and Greg even managed to make me laugh. I have also brought our other car in for service and the guys were nothing but professional.

James

Oct 5, 2015

I wanted to upgrade my 2013 GTI (also bought at Dick Hannah VW) to something newer and a little nicer and I must say in the last 2 and half years or so, they've improved quite a bit. My first experience was by no means the worst I've had at a dealership, but along with the quality of the GTI they have improved a lot. Greg and Joe worked with me and got me into the car I wanted at a decent price. Thanks again!

TinyDancer

Oct 5, 2015

Thanks to Nicholas Blystone, I had the easiest, most enjoyable car buying experience last week.The experience was so enjoyable, in fact that I completely forgot that I was dealing with a car salesman at all.He believed me when I said that I was unwilling to negotiate on my terms and not only were they met, but they were met with an even more desirable vehicle than I was originally looking for.The vehicle had to be delivered (taking a little over a day) and the entire time I felt more like I was spending time with a friend, than with someone I was doing business with. What a gem you have in Nicholas, Dick Hannah VW!

Terri

Oct 3, 2015

I leased my second VW last year. i had the first one for over 200,000 miles. I thought i was looking to do a car swap. I leased the car in 2014 from Barbie, who was just wonderful to work with. I now drive massive miles for work and run my car hard, and I was concerned about the lease on the back end. But Greg and the finance team helped me out. I was able to turn my lease into a purchase (because i do love my car) AND get into an extended warranty for the same payments. Plus I have a plan that covers all the normal expected service issues for an extended time. We are a VW family and remain happy with service and product. Terri

littleloretta

Sep 24, 2015

I just bought my first Volkswagen. I honestly think it was Divine intervention as I was headed for the Kia dealership and turned into the wrong or should I say "right" driveway. My friend and I got out of her car and realized our error but by then our awesome salesperson was introducing himself. I was asked a few simple questions about my needs and wants and was test driving a Jetta Wagon within minutes. Javan was personable and respectful and very easy to deal with. I felt listened to and that there was genuine interest in helping me to find a vehicle. I never did make it to Kia !!!! I drove it a few days when I experienced a glitch and called the service department. They had me bring it right in and fixed the issue. Everyone in the service department was friendly and helpful and NICE..... what a nice place to buy a car and get it serviced too.

Shari & Jenn

Sep 24, 2015

I just bought my 2nd VW from this location, I upgraded my Jetta to a Passat and I had the best experience with Javan Alibabaie. He was helpful but not pushy, he knew the product he was selling but was not arrogant. I will absolutely recommend family, friends and coworkers to Javan!

warren

Sep 23, 2015

I had a great experience going through Dick Hannah, and Greg Foumal, thanks to you I'm enjoying the joys of life with my new vehicle! Very friendly, no hidden anything.

VWjetta63

Sep 14, 2015

My husband and I bought a new VW Jetta Saturday August 29th -.Javan Alibabaie provided us with great service from the time we arrived. He was able to answer our questions. He was very knowledgeable and a very pleasant person. We had a great experience and Thank him for all his help. We would definitely refer our friends and family to the Dealer Ship and Javan Alibabaie. Dave & Sandy

chrisbull

Sep 10, 2015

Had a great experience with Greg buying a used vehicle. Made the process as easy as possible, and really listened and gave great answers to some questions my wife and I had. Thank you!

mom3weber

Sep 5, 2015

Javan was just a delight. He listened to what I said and helped me get into the perfect car for me. He's not only good at his job, he seems to be just a really nice person.

venarde

Sep 5, 2015

During my two visits at this dealership (one for sales and the other for service) I was able to observe and be the recipient of one of the best customer service I have experienced in a business. And I was just sharing that information with one of my friends because I found it so unusual when I was asked to do this survey.I purchased a new VW during my first visit. That's when I dealt with Barbie and Danny and as far as I am concerned they performed a miracle, considering my situation. I did not deal with a sales person because I already knew what I wanted and they had the car ready for me when I arrived and it met my requirements exactly. And yesterday when I returned to have a flat tire repaired, I ran over a screw, from the young woman greeting you to the service area to the young man at the service desk and that wonderful van driver, their attitude, how they interact with the customer were simply exceptional. I am sorry I do not recall all of their names but will remember how they treated me.

Zuniga28

Sep 1, 2015

Hello , I recently bought a car at your dealership and I just want to inform you that Javan alibabaie is an awesome employee ! Your dealership should hire more people like him. I loved how he was involved with my purchase. Not only did he help me pick out the perfect car for me but I liked how he was quick to make decisions on what I would like most. Mr.Alibabaie was a lot of help and I really feel lucky that it was him who helped pick my first car.

Jeepster.111

Aug 31, 2015

Purchased a used Toyota Highlander. The salesperson, Shane Sorenson, was very pleasant to work with. He listened to what I wanted and found the perfect car for me and my wife.

SFL. 4321

Aug 31, 2015

This is our second purchase from dick Hannah this year. Our salesperson was Shane Sorenson both times. He is very pleasant to work with. He was exceptionally patient and very knowledgeable.

hugomatus

Aug 30, 2015

At every point in the process Javan and Barbie took the time to show me different options (lease vs purchase, test drive etc.) and was attentive, listened, patient and respectful.

AimeeJ92

Aug 27, 2015

Very welcoming atmosphere! Everyone was super generous and answered any questions I had. Javan Alibabai did a great job, he was super helpful and he had lots of knowledge about all the cars in the lot. Thank you for my brand new Jetta!

linda

Aug 21, 2015

We purchased a 2013 VW Passat. Javan Alibabaie was very knowledgeable. He provided great service without any pressure to buy. Barbie Torgeson explained the financing and optional warranty thoroughly. The entire transaction was quick, easy and pressure free.

Keith

Aug 10, 2015

Having to replace a car we loved from an accident, we were super happy with the service and professionalism we received from Greg and Amber from Dick Hannah Volkswagen. The finance part was a bit confusing at the start, but we got it all worked out and everyone was super nice and helpful.They were amazing to deal with and I we love our new car!Thanks so much!!Keith

sallysmith

Aug 6, 2015

Javon Alibabaie was pleasant, patient and courteous to work with as I shopped for a new volkswagen.Barbie did a great job taking care of all the paperwork and explaining everything.

brandi76

Aug 1, 2015

I have never been treated as well as I was at dick hannah Volkswagen when I leased my 2015 jetta. Samantha parten was great to work with and I highly recommend her and the entire dealership

Joshnjetta

Jul 31, 2015

Javan Alibabaie made it happen. He took the time to show me the savings $$$ my tdi would create. As well as staying late to help, the shop guy was very friendly as well

Itsjustme

Jul 29, 2015

Greg Foumal made the car buying experience super easy and hassle free. I appreciate all of his help and would recommend him to anyone! Thank you Greg!

Ross6

Jul 6, 2015

I had contacted Greg through the recommendation of a friend. Greg and I chatted via email for several days before I scheduled a day to meet with him. I am pretty skeptical about cars dealerships but found Greg to be a pretty straight shooter. I had done alot of research about what I wanted and what it would cost. Greg was straight forward about what he could and could not do. Every question that I asked was answered correctly, based on my research. He never promised me anything other than he would do all he could to help me out. I ended up purchasing from Hannah and Greg and Christina in finance were fantastic. Thanks Greg, we love our GTI.

mrfilbert

Jul 3, 2015

I showed up at the dealer all frustrated because of a bad decision I made few years ago with a purchase at another dealer. Well, thanks to Javan Alibabaie I am driving a brand new 2015 CC. Gorgeous car! Javan gave me so many options we were back and forth but at the end they came up with an offer I couldn't resist. Then I was helped by Barbie Torgeson filling all the necessary documentation so I could take my car. Guess what? THAT was the faster process ever. I am very pleased for your service guys! Thank you so much!

zoomsh2o

Jun 27, 2015

A terrific experience working with Greg Fournal and the team at Dick Hannah Volkswagen. I really appreciate the sensitivity they had for my schedule. Everyone worked hard to be thorough yet getting me on my way was priority. And the extra effort to track down a car that is hard to find too. Thank you!

cwanamaker

Jun 7, 2015

Javan Alibabaie helped me lease a new 2015 Tiguan. He did a great job fitting it into my price range and was extremely helpful. I would highly recommend this dealership, they take great care of you!

Oregon buyer

Jun 4, 2015

Greg Foumal helped me buy a SEL Passat tdi. Really appreciated his professionalism and work to get me the price I needed. I had a great experience.

JackThompson

Jun 3, 2015

Greg was super easy going, never hesitating to offer assistance (And water! It was real hot that day!) and more importantly, didn't SELL us anything... he allowed us to tell him what we were looking for, provided the perfect options (As if he read our minds) and gave us the breathing room to make a choice.Pros:Treats you like familyNot pushyVery attentiveGot car detailed and like-new cleaned before we left!Cons:That pink shirt...P.S.Christina Cho was wonderful with the paperwork and explaining what each meant to us. :)

Rares

Jun 1, 2015

Customer service was great! It was pretty busy but they still got me out quickly, which was nice because we had everything pre-negotiated before we got there. James even went over the car with me and made sure I knew how to operate all of the features on the car!

T.Noga

May 22, 2015

My husband and I went down to Vancouver with the intent to just refinance my current vw tiguan with Greg. While we were there he showed me that he could get me into the car I really wanted and at a great deal! Greg was an absolute delight to work with..... He even drove to another location to grab my car...that just came of the truck!! Brought it back, washed and detailed. They even had there service department stay late so I could switch out the new tires I bought on my other car to my new one.Now that's what I call service...all taken care of before I was done signing my contract!!Thank you ever one...Especially Greg & Barbie for all the help and wonderful service...you guys made the whole experience delightful and not stressful at all.Now I get to drive around in my dream car! Couldn't be any happier :)

thedude

May 9, 2015

Went to dickhannah VW the other day, to buy a new jetta. Unfortunately the specific car i wanted wasn't at the vancouver location it was in portland, instead of greg trying to sell me a different car, he drove to portland and picked up the exact car I wanted. Two thumbs up for sure.

Vwforus

May 6, 2015

Greg was fantastic at meeting our needs. He was honest, upfront, and looked out for our best interest. We would highly recommend asking for Greg Foumal when visiting. We were treated as first class clients in every way. Thank you for all of your help and assistance with our new Jetta!

Richard Gillespie

May 3, 2015

Greg was most helpful and help us strike an acceptable deal. He was attentive and has offered follow-up help. Barbie was also very friendly and efficient.

Camino587

May 2, 2015

I first worked with Dick Hannah a few years ago when I bought a used Volkswagen GTI from Dick Hannah Honda. The sales process was straight forward. And the loyalty program is great.On Tuesday of this week I decided to buy a new used car with excellent gas mileage. On Wednesday, I drove home a 2014 Toyota Prius. I worked with Greg, Alex and Brenda at Dick Hannah Volkswagen, and had another positive experience.As corny as it may sound, I realized that they were all "on my side." Greg recommended a car that was less expensive than the one I originally had in mind. Alex worked his magic to get me financed. And, Brenda went through all the paperwork, warranty, options, and requirements thoroughly and patiently.I got a great car in one day, with no hassle. So, I always recommend Dick Hannah to people.

dareburton

May 2, 2015

The overall experiance from beginning to end was superb! I will recommend them to anyone. GREG THANK YOU FOR BEING AWESOME! Christina Thank you for being great too!

BoBBy

May 1, 2015

Our new Volkswagens are AwEsOmE!!! Thank you Greg Foumal, Roy Muthee, Brenda Gilliland, and Barbie Torgeson. You guys are great! I score you all 10 out of 10, and appreciate the less than 30 minutes in finance.I totally love my new 2015 VW Golf R, but I still believe that AIex Gihm could have either sold me my 2015 VW Golf R for a little less, or paid me a little more for my immaculate 2012 VW Golf R, but what can I say, of my own free will, I agreed to their terms. Besides, Alex did my wife and I right with our new 2015 VW Passat SEL Premium that I bought a few days later. My wife absolutely loves her new 2015 VW Passat SEL Premium, and I definitely believe that we paid a fair price for this car, and that they gave us a fair trade in for our 2012 Passat SE.I highly recommend others to do business with Dick Hannah Volkswagen.

sallyguido

May 1, 2015

I had a great experience (my 3rd) with Dick Hannah. I went in to have some recall work done on my Jetta, and left with a new Golf (oops!) My salesman, Javan Alibabaie, was very good in showing me cars I was interested in, test driving, and searching out the few manual transmissions available. The finance department worked with me to get it right. Everyone was very friendly, and no "high pressure" guy came in to seal the deal. It was a very busy day at the dealership, but everything went very smoothly. I would definitely recommend Dick Hannah dealerships!

Simontong321

Apr 22, 2015

I told javan exactly what I was looking for and he provided me with my best options. I was in and out in a few hours, nobody likes spending all day at a dealership. If youre looking for a Vw then this is the spot to go.

mrspattonxoxo

Apr 18, 2015

They didn't give up on finding a car for the bank to accept with my crappy credit! Lots of communication and my dealer even gave me a crash course on driving it since I have never driven a manual before. Super awesome! I was very impatient through this whole process but in the end, it was worth it. :)

SherwoodFan

Apr 16, 2015

We are super happy with our new Toyota Sienna. We were super hesitant in going through a dealership due to our last experience of 8 plus hours, but this went by quickly and we felt we were treated very well. If you want to work with someone who you feel will be on your side, then ask for Greg Foumal, this guy is a Customer Service Rock Star.

fishmortician

Apr 6, 2015

On February 10, 2015, I contacted Dick Hannah Volkswagen through the web and received a phone call from Sales Person Greg Foumal in regards to my request for information on a used truck at their dealership. I explained our (my husband and myself) situation in great detail and what I was wanting to accomplish. We had two 2014 Toyota's; one was a Tundra Limited fully loaded with 7900 miles on it that we owed $37,938.48 on, the other was a Prius with 9000 miles on it with a payoff of $25,900.00. I explained that we wanted to lower our current monthly payment amount of $792.00, however, I did not want to end up with any negative equity being added onto the loan for a new VW Beetle that I was looking at online. The Beetle had a sale price of $20,990 and we wanted to use the Tundra as the trade on that vehicle in order to get the payments where they needed to be. I made it very clear that I did not want to finance more than $20,990, the sale price, because I knew the Tundra was worth at least the payoff amount. On many occasions, Greg stated that he understood what I was trying to accomplish. I then told him that we were aware that we were upside down (had negative equity) in the Prius so we also were going to include a 1997 GMC truck that was paid off to help absorb some of the negative equity. After several conversations over the phone with Greg he told me they could do the deal and get us out of the negative equity with the Prius so we would be better off, and that there would be no negative equity with the Tundra as a trade-in for the Beetle. We decided to go with the offer that was presented to us on the 13th of February even though the payment wasn't lowered by much - it was supposed to be $770.00 a month, and we would no longer have any negative equity by purchasing a used 2012 Chevy and a new 2014 Beetle which was supposed to be fully loaded with navigation. That was the beginning of the worst experience ever. We live 150 miles from the dealership so the deal was completed over the phone and was supposed to be ready for us to sign when we arrived on the 14th of Februaryit wasn't. We were there 7 hours. As a consumer I know I have to take some ownership of the experience as well; however, I have a lot going on with my mothers health declining and being close to her death and trying to put my husband and I in a more comfortable position financially. Because of everything on my mind, I admit that I didn't go over all the details; however, neither did the sales person or the financial manager. The whole thing took so long that we were just ready to be done after the 7 hours knowing we still had 150 miles to drive home. Upon our arrival we were met outside and the truck we were purchasing was brought out for my husband to look at. Right away, my husband noticed damage that was not disclosed on their site regarding the truck which was significant, i.e., dents, rust, radio didn't work, lights didn't work inside. My husband didn't even take it for a drive, he just said he wasn't interested. Greg got into the truck and sped off. The sales manager then came out to speak with Brett to find out what they could do to make the sale. My husband told him on more than one occasion that he just wasn't interested. He went over all of his concerns and just his sheer dissatisfaction with the vehicle and the way it was presented online. After they spoke to him for several hours and looked for other trucks on their lot, they convinced him that they would make the repairs and asked if he would agree to take the truck if they fixed the issues. He reluctantly agreed. After already being there for 3 hours and dealing with the truck issues, they brought out the Beatle for me to see. We drove it and I was satisfied with the vehicle at that time (Greg did not go over the features of the vehicle at that time). We then went inside and sat down to start the process that ended up with us not leaving until closing time, a total of 7 hours which, by the end, felt like a long interrogation. The Toyota Tundra Limited was supposed to be a trade-in on the VW Beetle and I was supposed to be the primary owner. I was assured I was in a great position with the Tundra and would not have any negative equity on the deal due to the value and the amount owed. After waiting hours for the paperwork to be completed we finally went into the financing office to complete the paperwork with Brenda. I can say it was a fiasco at best. Paperwork was not gone over with us nor were the figures. She was answering phone calls from her daughter and text messages from her boyfriend, all while trying to get our contracts completed. I understand it's the consumers obligation to go over the contract as well; however, by the time we made it into financing we were exhausted. When the information wasn't gone over with us and with all the interruptions, we failed to say anything. After the paperwork was completed, the salesman Greg took me out to the VW Beatle to go over the features with me, at which time I found out that the vehicle wasn't fully loaded as he had stated nor did it have navigation which I wouldn't have noticed during the first look since the radio screen was large I never questioned it. After the 7 hour ordeal, not to mention the 5 hour drive there and back, we left feeling unexcited about what should have been an exciting day. On the drive home my husband found that his fears with the truck having issues were founded as the truck rattled all the way home. Once it reached a speed of 50 miles per hour he could hardly keep it on the road. This is something he wouldn't have known about the truck as he never test drove it. He was driven in the vehicle around the block, never exceeding 30 miles per hour. The following day was a blur as my mother is in bad health and close to death. We had other things on our mind that day so the contracts weren't even looked at until the following day. When I had a chance to sit down and add everything up and actually look at the figures I was hit hard with the lies and deceit that was thrown our way. While looking over the paperwork, Brenda happened to call to say that the contract for the VW Beetle needed to be re-written because VW would not allow it to go through with Brett on there as the primary which I had actually mentioned to Brett because he couldn't qualify as the primary on two vehicles. She said she tried to get VW to put it through but they wouldn't budge. At that time, I informed her of the issue with the truck and our desire to return it under their 3 day return policy, and that since the deal with the Beatle wasn't as discussed and the contract was, at this time, not valid, we wanted to return both vehicles. They didn't even pay off the Tundra as promised and only allowed 34,438.00 as a trade in allowance for a vehicle they now have listed for $42,999 because they claimed they wouldn't get 37,000 out of it. They then added the 3500.00 onto the loan and when I mentioned that I had been assured I would not have any negative equity they explained it away by stating the vehicle I was buying was retailed at $26,750.00 and since I was getting it at the sale price of $20,990.00 that I wasn't actually in negative equity. I reminded her that I had expressed to Greg that I didn't want to finance more than 20,000.00 because I was trying to keep our payment as low as possible. She started explaining to me that I didn't realize the features I had with that car and how I was actually benefiting from the offer they gave me. (That is not the point; I didn't care about the features of the vehicle, I wanted to keep our combined monthly payments as low as possible and even asked about a cheaper vehicle that was on the lot) Greg said that was the only car he could do the deal with. I then told her that Brett would be driving out again (another 300 mile round trip) to have the issues with the truck addressed. She said she would send him home with the new contract for us to sign with me as the primary because VW would not put the paperwork through the way it was - she had tried. After he made another trip into the dealership and returned home in a loaner car with the contract I called Brenda the next day to tell her we were just going to bring the Beetle back due to all the problems between what was promised and what was actually done, and the fact that there wasn't a valid contract anyway. She then threatened me stating that there were ways she could actually push the contract through and started providing excuses and reasons why they didn't pay off the Tundra as promised - because they had so much to work with due to the retail and the sale that even though they added the 3500.00 on I still paid less for the car than they could have charged. I told her we just wanted to return the vehicles and cancel the deal she told us to drive out so they could work something out. Again we made the 300 mile round trip journey to resolve the issues only to be disappointed again. Upon our arrival, we waited without being approached for about half an hour until Joe spoke with us. He took us into the financial office as Brenda was nowhere to be found and proceeded to tell us he couldn't do anything about the issues. He finally gave in to the issues with the truck, as there were many, and made an offer for a different truck that would increase the payment by a little. Due to the issues with the truck my husband had he decided to take the offer, and even though it still isn't ideal and the payment is higher than we were paying, we accepted. He then asked what I wanted in order to make right on the deal with the Beetle and I said I just wanted to give it back and wash my hands of the deal. He said he couldn't do that and again I went over all of the inconsistencies with the deal and the fact that they didn't even pay off my truck and only gave me $34,438.00 for a truck when they had told me they would pay off. He then replied that they had paid it off. I told him I was assured I would not have any negative amount added onto my loan for the Beetle but they had sneakily added 3500.00 onto my loan. They looked right at me and said I had no negative equity on my loan because it was actually worth more than the sale price so it was absorbed in the difference. These are all things that they twisted to fit the deal. They now have that truck on their lot listed at $42,999. I told him I would be happy if they would just take off the $3500.00 from the contract and I would sign the new contract with those terms or I would just give them the Beetle back. That's when he said he couldn't do anything for me and that after speaking with me Brenda called VW and pushed the contract through the way it was (which she stated she had tried to get them to do but they refused). This made me question what she said to get them to push it through. He then offered me a 500.00 gas card for my issue and said there was nothing more they could do for me. After they wrote up the new financing deal for the exchanged truck I found out why they pushed the paperwork through with VW. They knew the original truck deal was going to have a new contract written and they put me as the primary on the truck which is my husbands vehicle. When I told my husband that's how they were able to push through the Beetle financing, because now he is listed as the primary on my car and they wanted me to be the primary on his truck, he asked me to sign or he would be stuck with the truck that has so many issues because he wouldn't get financing on another vehicle since they pushed him through on the Beetle so I couldn't return it.April 10 2014 we get a call from Joe the manager at Dick Hannah VW asking what could be done to squash the issue we had at the dealership. After being on the phone nearly 45 minutes with Joe talking about how they treated us. Every suggestion that we suggested was dismissed and Joe said that there was nothing more he could do towards making the deal right. Therefore his call served no purpose at all as he didn't intend to do anything more. (Other than warranty work) I did tell Joe that the dealership could send me another key fob for my truck because the truck should have had 2 fobs to begin with, which it didn't when I purchased the truck. Our Prius and the Tundra came with 2 fobs each and we made sure that Dick Hannah VW got them. Dick Hannah did put in a purchase order for 1 replacement fob for my truck that I picked up at our local Chevrolet dealer. So when I mentioned to Joe he could get me another key fob, he said come by the dealership and he would fill out a purchase order for another fob.. So that would be another 5 hour round trip to get a key fob plus the expense of fuel. Well I am not going to drive 5 hour's and absorb fuel cost when all Dick Hannah has to do is call my local Chevrolet dealer with a purchase order to purchase another key fob for me to pick up just like they did for the first key fob.Another thing to mention is, We were able to trade the Beetle in at our local Toyota dealer to get away from the horrible experience at Dick Hannah VW.. The Toyota dealership was told how we were treated at Dick Hannah VW and they bent over backwards to help us get out of the Beetle.. We got into a 2015 Prius with navigation for the same money we owed on the Beetle. We did have to come up with a $1000 down though.(Joe doesn't believe us, but we have the contract to prove it) But it was worth every penny to get rid of the Beetle.Bottom line is Dick Hannah VW may offer you a great deal on a new vehicle. But they will definitely lie to you and stick it to you on your trade in!!!!

JustMe

Apr 3, 2015

I am researching new cars to buy and Nick Blystone was amazing! Very professional and knowledgeable about all the vehicles. When I am ready to buy, I will defiantly go back and work with Nick. He really was a pleasure to speak with.

Katherine

Apr 3, 2015

I came in looking for a new car. I worked with Blake Woodardand he was fantasic and friendly to work with. I would reccomend Blake to my friends and family. We look forward to coming back.Thank youKatherine Jules

lilprincesses4

Apr 3, 2015

When taking my teenage daughter to buy her first car, we were met by Nick Blystone. He truly went out of his way to make us feel comfortable and explained to my daughter everything in detail and insured she understood. Buying your first car is always a stressful experience but Nick made it pleasant and fun!! Thank you again Nick!!

Polly

Apr 3, 2015

I recently purchased a car from Dick Hannah Volkswagen and had a great experience. The salesperson listened to exactly what I needed, my obstacles and helped me through every step of the way. I would recommend any of my friends and family to him. Great salesperson!

vwgirl

Apr 3, 2015

I was blessed with a new 2015 Passat by the wonderful, helpful, professional staff who preparedeverything with care before I arrived. Thanks to Greg, Joe, Javan and of course Barbie. Great service.

VWGuy

Apr 3, 2015

While on lunch break i decided to look at the new volkswagens around town. i found my way onto the Dick Hannah volkswagen lot nd was greeted by the super friendly salesman Nickolas Blystone who showed me the new makes for Jetta and Passat. Long story short, I will be back when i am ready to purchase! MR.Blystone was very helpful, answering any question i had quickly and without "selling" me on cars i don't need, and made me fell comfortable in my decisions. If all your salesmen are this professional, then Dick Hannah has made a customer for life!

DeVarous

Apr 2, 2015

The staff at Dick Hannah VW was incredibly helpful when I came in as a first-time buyer. Every step of the process was explained and performed clearly and thoroughly. My salesman Javan was kind, empathetic, and very patient. There was no pressure, and every interaction I had with him and his colleagues was pleasant and professional. I felt less like I was being sold a car, and more like we were working together to find the right vehicle for me. I left the lights of my new '08 GTI on overnight and came out to a dead battery the same morning it was slated to go into the service center. I gave Javan a call and he showed up at my door with jumper cables! This guy is awesome, definitely would recommend. Additionally the financial staff was equally cool, very informative, and very accommodating. I'll be buying from this place again.

LegoBuster

Mar 31, 2015

A very pleasant experience while buying a car. Explained what I wanted and was rewarded with a Gem! Great time spent with Joe, Matt and Barbie. Thanks guys! Will definitely recommend!!

grimnotions

Mar 16, 2015

Larry helped us buy a certified pre-owned VW Golf and made the experience very easy. He was professional and extremely courteous never being pushy at all. It was a pleasant experience and I'd recommend anyone wanting a new or used VW to see him.

RevD

Mar 12, 2015

Greg and his team did an exceptional job. I was servicing my Subaru across the street (a fine car and a great dealership as well) and I knew my next car was going to be a VW - so I was just looking. Greg was great in giving me the information I needed to make a smart purchase when the time came. Then he went above and beyond to make me an offer on exactly what I wanted that day. I could not be happier with the service, care and effort put in by Greg to make a very satisfied customer! I do believe in nice!D.

dhowell6130

Mar 8, 2015

Greg was amazing, He helped me get into a pre-owned car. I feel I got a great deal. Greg was very friendly and made the process of buying a car simple and painless. Definitely I would as for Greg when purchasing a new or used vehicle at Dick Hanna VW. Diane H.

Elizabethd

Mar 7, 2015

Very friendly people happy when I left, didn't feel pressed at all to buy a new car which was my main reason for buying from them

B_man

Feb 15, 2015

Our last experience buying a car would up being less than desirable. We took a chance with dick hannah cooks wagon and had a great no pressure experience. We will be back for our next vw.

kcbrown

Feb 15, 2015

Greg did a great job making our leasing process smooth and easy. He helped us get a deal that we could easily afford. We love our new Jetta and would certainly recommend Greg.

Hugo Tapia G

Feb 9, 2015

Danny helped me a lot before I came to him I went to other two dealerships and the service was awful , Danny made the process super easy and faster he, gave me a lot of options and recommendations and at the end of the day I went home with an awesome ride that fits my needs perfectly.

shadrach

Feb 2, 2015

This was the most relaxed and pleasant car buying experience I've ever had. Greg was the acme, if you will, of curtesy and information. The car is wonderfull and has exceeded my expectations. Kudos to the finance person as well. Thank you all for making it easy and stress free.

Jetta

Jan 22, 2015

I recently took in our 09 Jetta TDI to check the engine light and since I was close to 60,000 miles asked to have that service as well. Pablo called my husband to let him know what the error code was and how much it would cost and when the car would be ready. At pickup all the services were complete and a recall service was also preformed. I was delighted that our car was also very nicely washed and vacuumed. I feel we had excellent service and really appreciated that Pablo communicated with us regarding the service. Excellent and friendly service by all team members. Thank you.

Topher

Jan 18, 2015

They had the exact car I wanted. Even though it was at their other location Greg made sure to make the drive easy and the car was ready when we got there. The whole process was quick and and easy and now I have a car I love.

charlie

Jan 15, 2015

Noe galvez of your portland dealership was very friendly and easy to work with. I told him what I wanted to accomplish, what I wanted and he made it happen. ..no games no back and forth. Just cut and dry done deal! A true sign and drive experience.

rayray

Jan 2, 2015

Greg helped my wife and I lease a new Jetta. We had a unique situation as I was in another state. With just a phone call we completed everything, my wife came in, signed the papers and was done. Couldn't have been easier or less stressful.

Jenna

Dec 30, 2014

We purchased a car at Dick Hannah from Greg about a month ago. I had called ahead (after having an awful experience at another nearby dealership) to ask if they had the specific car available and they did. Greg had the car ready and waiting when we arrived so we could take it out for a spin. We loved the car and decided to buy it. The entire process was quick and easy. Thanks Greg!

Verg159

Dec 24, 2014

I know it's not the dealership but VW replaced my cam follower, cam and high pressure fuel pump on my 2006 GTI with 95,000 miles on it all free of charge thanks to a known issue. Way to step up VW and do whats right! Only disappointment was when i checked my car in they asked if i wanted a complementary vacuum and car wash. When i picked up the car, neither service was performed. If this would have been done, it would have been a great experience.

Zoeeyoung

Dec 15, 2014

Greg was awesome to work with! The process of buying a car can be stressful but Greg made it fine. He was easy to chat with, very friendly, and made sure we got what we wanted. He even ran across the street and bought my 2 year old nephew French fries. Awesome guy, awesome experience. If we buy another VW I will work with him again!

Marcil

Dec 7, 2014

Hi Greg,My jeep is awesome! I am enjoying her a lot. The team was awesome. The purchase of my jeep was seamless. Right down to the transferring all my things from my old jeep to my new one. I have showed her to all my colleges at work. I shared my fabulous experience with them. I said if any one needs a vehicle to go Dick Hannah Volkswagen!!!!!!Greg You are amazing person thank you so much for all your help and kindness!!!! I want to say a very special thank you to Brenda Gilliland the finance / insurance Manager. Your dedication to helping people when making a large purchase was excellent . Stress free experience. Thank you very. Marci

clmem

Dec 5, 2014

We reached out to Greg online and we are so glad we did. The process was simple and honest. We agreed to the price and when we walked in the door he was ready for us. It was painless and actually even enjoyable! I would highly recommend Greg and this dealership to my friends and family.

ryanecastillo

Nov 30, 2014

I initially reached out to Greg online and he was very responsive and flexible. He took my application over the phone and sent very competitive pricing information upon request while I was at another dealer. He did exactly what he said he would do in terms of pricing and made the process very easy. I would recommend Greg Foumal to any looking for an easy car buying experience and a great deal.

Asande01

Nov 26, 2014

Greg was helpful and supportive of our decisions when it came time to renew my lease on my VW Jetta. Greg was great to work with and helped us feel comfortable. Thanks Greg!

Jamie Allison

Nov 23, 2014

If I could give my experience more than 5 stars I would. Greg was efficient, thorough, and very informative, he explained every step of the process very clearly, and professionally, he never talked down to us, and treated both my wife and I with respect, which we both really appreciated. Greg worked with us before ever stepping into the dealership, and helped us to secure financing for the exact car my wife and I wanted, a black 2015 beetle. Both my wife and I want to say, one more time, Thank you Greg.

ELS2

Nov 17, 2014

Greg made this the easiest buying experience I've ever had. That is saying a lot! I've purchased 8 cars in the last 14 years. This was the most straight forward no stress purchase ever. Thanks Greg and I will be back for more cars in the future. I will definatly be giving refurrrals also. Cheers to the whole team!

jwain

Nov 13, 2014

I recently turned in my old lease and purchased a certified pre-owned car from this dealership. I had tried using the dealership I had gotten my lease from but they were not able to help me with my needs. Dick Hannah VW was much more helpful and actually made buying a car pretty painless! Greg Foumal was the person I worked with while buying my car and he was great! He took the time to answer my questions, was quick to respond to my emails and calls and never made me feel like I wasn't his top priority, even though I may not have been. I ended up at the dealership late at night, and despite it being after hours Greg was there to help me and make it happen. I wouldn't normally recommend buying a car late at night, but these guys have it down. No pressure, no issues, just good helpful staff who made it easy. Thank you Greg and the Dick Hannah team!

franky calderon

Nov 7, 2014

I am a first time buyer, and so at first it was a little daunting. But Greg did a great job of walking me through the process, and make the experience much easier than I though it would be. Definitely will be back again!

welchmg

Nov 6, 2014

Greg Foumal was awesome! He made my purchase experience enjoyable and seamless. He is impressively knowledgable, pleasant and thoughtful through out the buying process. Once the vehicle was purchased, I thought I was out the door but Greg took considerable time after the sale to link up my i phone and to be sure I knew how to use all the neat little features that this model had to offer. Greg made me feel like an old friend who had my best interests at heart. He was honest, upfront and reasonable in his dealings with me. I would highly recommend Greg Foumal to assist you in your VW purchases.

roulletj

Nov 4, 2014

When I purchased my 2015 GTI on October 31, 2014, I worked with Greg Foumal. My experience in dealing with Greg can only be scored positive with a triple A rating! Greg's performance was outstanding. He was calm, patient, knowledgeable, prompt in responding to my questions and addressing my worries. Made me feel a valuable customer until (and after) the last signature concluding the deal. Obviously, and from a customer standpoint, these qualities are expected from any salesman. Yet, Greg exceeded my expectation and he needs to be commanded for it. On this basis, I look forward to continuing interacting with Dick Hannah VW, first with its great service/maintenance shop, and who knows, may be in 2 to 3 years when it becomes time to think about changing my 2015 GTI for a 2017 or 2018 GTI model!The only "sad" note, and this has nothing to do with Greg's performance, was the loss of my Tire for Life option which I purchased with my 2012 GTI (and did not use), but was no longer available. In brief, and retrospectively, I should not have purchased this option, thus saving some precious pennies that I could have used for the purchase of the 2015 model. But so goes (Tires for) life, doesn't it? J-B

gater3611

Sep 16, 2014

I recently took my 2012 VW Jetta in for a 40K service which was recomended by the dealer Dick Hannah. I had missed my first service which was just an oil change but I guess all services needed to be performed by the VW dealer in order to qualify for the tires for life. That's how they get out of honoring these gimmicks.Any how I asked many times before dropping my car of if the tires would be taken care of even though they were after market wheels and tires on the car. I was told by 3 people at the dealership it would be no problem and the service would include replacing the tires. They never asked me if I had all services performed they were only concerned about the 40k service which I had to pay for.Here's where it got sticky and almost turns into being a bad expreriance! My service writer Gary Pouliot called me and said my service was all done but the tires were denied because I missed the first service at 10k. Really! After asking 3 times if everything would be taken care of. I was on a long road trip and just paid another provider to change the oil which was the first service, an oil change. I told Gary that I was assured the tires would be taken care of or I would have just done this service on my own and bought the tires instead. Anyway afterwards a few attempts to denie the tires, split the cost of the tires Gary Pouliot stepped up and went to batt for me. He said he was new and he should have looked in the system to make sure there would be no reason for the tire claim to be denied. I got new tires and the service was performed to my satisfaction and for that I will be back!Thank you Gary for having the courtesy to see my issue and take care of it in a very professional manor.Best Regards,Dave Gates

ashley.sivley

Aug 9, 2014

This review is leaning mostly towards the service department of Dick Hannah Volkswagen. Pablo Ulibarri treated us horrible from the start of our car having problems. We just bought our car on June 22nd. It's a 2010 Chrysler Sebring, low miles, & clean inside. We recently filed bankruptcy and knew we'd be signed up for higher interest rates & payments. That was something we were prepared for. My husband made sure that their Rewards/Customer Loyalty program (that you automatically get enrolled into) covered everything on the new car we just bought. He asked repeatedly in the Sales department that no matter what they'll cover any issue. Unfortunately, they didn't explain that only somethings were covered.Just the other day our alternator blew. My husband went into Dick Hannah to speak to the service department. Pablo kept walking away and taking care of other issues, telling him to hold on and also said he would have to call to see if we had extended warranty. This was after they gave us a Jetta service car to borrow while ours wasn't working. He didn't want to help us at that time, and had better things to do. Later that day we find out the cars alternator is not covered, we'd have to pay for the tow truck, and also the rental car. My husband was told that the car was going to be completely covered if anything was to go wrong. Pablo was no help - my husband called the sales department and they were able to pay for half of it, knowing how frustrated we were to have to go through this. When we went back in to pick up our car, Pablo was the one who helped us again. He had us come up to his counter. And then proceeded to walk off and speak into his walkie talkie, ignoring us. He had a bad attitude with us. A little about Pablo - He has never serviced a car in his life. And couldn't give me an answer on how long alternators usually last on a Chrysler Sebring. But said VW's last about 12 years. This we know since we once had a VW our self.A 2010 Chrysler, and the alternator goes out after 4 years? You would think a popular dealership like Dick Hannah would make sure all their cars were reliable. Or at least cover the car within the 90 days. I don't care that it's a used car. It's still new! With low miles. Our car was also not even detailed when we picked it up. We just bought a new car, put money down on it, trusted that it was reliable, and paid our first car payment all to find out we needed to fork more money out to it.I would not take my car to the service department their again. We are not 100% pleased with our purchase. I wish we would have gone elsewhere. Good people work at Acura of Portland or Nissan of Portland - Go check them out before you go here. We couldn't even speak to someone higher up than Pablo. Maybe he was scared that he would get in trouble for his horrible customer service. Who knows.

TTKACH

Aug 7, 2014

I took my car in for a check engine light and it had failed its emission test. Pablo Ulibarri quickly deduced the problem, contacted me with the details and took car of it right away. He was polite and funny, and explained the problem completely. I was impressed and appreciated his professionalism. Job well done! I'll be back.

Mitsue S

Jul 23, 2014

I am very satisfied with the friendly and good service. I was able to do other things while my car was in service and they called me when it was ready. Thank you Nathan and looking forward to my next service!

Chris

Apr 23, 2014

My family has driven VW TDi for as long as there has been a TDi option. But I can honestly say I will never buy a VW again after the experience that I have had to endure dealing with Dicks. I wanted a TDi golf with a tech package in black or white. The first time I left, I paid a PREIMUM for a car that was not what they said. After flying back to ALASKA and looking closer at the owners manual it was not the option that I wanted (no tech package). Greg was a fast talker and he took me for a loop. So I returned the car (I had stored in Silverton... so it had a few hundred miles on it.) and they couldnt help me... but they could buy the car back for 8k less than what i purchased it for, and sell me one with 300 miles for a few thousand more.... I am still bitter and I would never wish this experience on anyone. This was my first new car purchase. I feel like I was walked over, taken advantage of. It has been a year since my "Lease" and I am still dealing with VW credit overcharging me for my taxes. Even though I pointed out where they are misinterpreting it and gave them the number to the nice folks in my borough tax division. They say they need it in writing before they can change anything with the tax collection. How much money are they taking by misunderstanding the tax laws? *** Just a little heads up, VW credit has no contact over the internet. NO e-mail, only phone calls and snail mail. If you really want a vw, (it is a nice car, I like my GREY golf TDi with Tech) DONT USE THESE GUYS... PLEASE... GO SOMEWHERE ELSE...

tinalusk

Apr 16, 2014

I had a situation that did not fit within the normal service parameters. Pablo helped me to talk to a manager and see to it that accommodations were made that provided honorable customer service. I now feel that I will always be taken care of and that my reasons for purchasing here were validated.

Proud44

Apr 13, 2014

I bought a car back in November from Dick Hannah Volkswagen. This was my third car that I've bought from them. Even though I've had some good and not so good experiences with Dick Hannah, I thought I would give them another try. I was very divided. Steve was my salesman and he was amazing. Great customer service and he didn't make me feel pressured. In fact he tried to help me make an informed decision and give me all my options and the benefits of each choice. I ended up leasing a brand new Jetta. I was very impressed with everyone else too. From the finance team, to Rebecca Locke and Jason with Dick Hannah Insurance, the service people. Everyone was awesome. Safe to say they made up for all the bad experiences that I've had. Probably why I will continue to buy cars from Dick Hannah! I love my VW too! Thanks everyone for such a great car buying experience!

Notachanceinhell

Jan 28, 2014

Worst dealership I've ever dealt with. Forced into signing a document how "speedy" they were and when the survey came out, we were urged to falsify information so the company would not get bad reviews. Salesman stated, "we will make it worth your while to give us excellent reviews. If you feel you can't, call us before you submit the survey and we will work something out." After 3 weeks we are still being harassed by the dealership saying they "can't find funding." They were sure eager to take our trade and our deposit money though! They have yet to follow through with any of their promises. If this is how they do business, I would urge anyone lookng for a vehicle to look elsewhere.

Susan Q

Nov 11, 2013

First positive car buying experience I have had. Bought a car from them last week. Our sales person was Tara McCoy (definitely work with her if you have the chance). Tara was went above and beyond, even though we were in the market for a used car. When they did not have exactly what we were looking for Tara drove us to one of their lots in Washington. End result we got exactly what we wanted, and Tara answered all of our questions thoroughly. Tara went above and beyond and was very pleasant to work with.

mbmason2

Nov 2, 2013

I have never had such a good time spending my money. Robert made it a joyful occasion and the tires look great. Again thanks to you and the team

GoHank2010

Oct 16, 2013

The service department addressed all of our concerns! We were not able to get our iphone connected but it seems to be an ATT problem. They were helpful in our transportation to and from the dealership which was critical! Great follow up!

thomasyost

Oct 16, 2013

This was my third annual scheduled service and everything went perfect. I appreciated the vacuuming and car wash they included with the service. I look forward to my next visit.

Remorseful Chris

Oct 9, 2013

Let me tell you, a couple days ago I left a scathing review of the DH VW Service department. Due to a total lack of communication on their part (sorry guys) I wasn't told my car was going out of town for it's work, this accounts for the miles. And depending on the time of day she went there and returned they were hit by rush hour, stop and go, traffic, which would account for the gas consumption. There is no reason I shouldn't have assumed the work was being done at the dealership. BTW, against my wishes, Dick Hannah VW - Vancouver is sending me a gas card for way over what I was missing. Oh and BTW, my salesman contacted me and gave me all this information that he had found out for me. I understand he's not a salesman any more due to a promotion, but I'll tell you who he is anyway, it's Carl Campbell. Carl spent a month and a half emailing back and forth while I was researching which vehicle I wanted. I flipped; I flopped; I was decided; I was undecided; I was decided again. And I couldn't just email what I wanted or was going to do, he got a novel explaining WHY. But he stuck with me and we formed a relationship that will go beyond this purchase. He didn't even like the % rate my credit union was offering me and found a better rate for me...2.49% Vs. 2.25%!! Dealing with Carl was like sitting down to coffee with an old friend and discussing a car I'm interested in. Then there is Andrea Nelson, DH's Allstate agent, I had been with my most recent insurance company almost 10 years and she still offered me a lower premium. Not only that, she found 10 discounts totaling over $400. for me. I've switched over my car and renter's insurance to Allstate now. Andrea is another pleasure to deal with. She treats you like an old friend. And bless her heart, she put a lot of energy into researching a couple more insurance options I was interested in. I would give this Dick Hannah a 10 out of 10. Chris

Chris

Oct 4, 2013

I will be brief: (a) A job that was supposed to take 1 1/2 days took 4. (b) In one breath was told the tire they replaced should have cost me $141; in the next breath said it was replaced under warranty. (c) My car had 3/4 tank of gas when I dropped it off; less than 1/2 when I picked her up. (d) the trip meter was reset to zero before I picked up my car (who was concerned with that???!!!) but it appears there are 100 extra miles on the odometer. And they have the nerve to think I'll bring her back for her first service appointment. Dick Hannah Vancouver will never get any more of my time.

jls101760

Oct 1, 2013

Adam was helpful from start to finish. He got me checked in right away, explained what he would be doing and asked if I had any concerns. He was professional, friendly and answered all of my questions. He let me know when my next service would need to be scheduled. And I left the lot with a freshly hand-washed car. The waiting area was clean and had hot coffee waiting for me. I love Dick Hannah Volkswagen.

Jrod72

Oct 1, 2013

Vancouver location awesome service. Portland dealership not so great and could learn a lot about customer service from the Vancouver crew. I will return to this location again.

Stein678

Sep 30, 2013

I drive a long commute and rely on my car. Dick Hannah has always kept my car maintened in top condition and has convenient hours. Thanks!

Ann4403

Sep 28, 2013

I was in to have a turn signal bulb replaced and just pulled in and in a short time they were done and it didn't cost a lot.

Schweinfurt

Sep 26, 2013

I had a problem with my front turn signal light. Thougt the bulb went bad. They found out it was a connection problem and fixed it right away.I was very pleased with the friendly People in the service department. Thank you very much. I will recomment you to my friends.Charlotte Krannich

bayerwerke

Sep 19, 2013

Barbie Torgeson did an amazing job following up on my interest in a VW Beetle convertible. The sales people I met when I visited the dealership were off when I had additional questions to ask so she stepped in and closed the deal on what might have ended up as a "no sale." She was very attentive to detail, listened closely to what I wanted (and didn't want) and made sure the dealership delivered on my interests. She was willing to talk with me via e-mail, which is my preference vs. face-to-face multiple visits, to respond to questions and negotiate the deal. A great experience!

dswingle78

Sep 19, 2013

We came in not execting to get very far. We had been to another dealership in the area, only to be told they couldn't do anything for us. Mary was friendly, helpful and understanding. She went above and beyond to help us get into a great car. Thanks Mary!

jeremyml

Sep 13, 2013

I had been looking at several different dealerships to purchase a used Touareg from and the customer service from the very instant I started online was positive. Mary had invited me to visit the dealership in Vancouver. When I arrived at the dealership I was immediately greeted at the door and Carl took be through the process very efficiently and effectively. I was impressed with the attention to details like: Timeliness, Vehicle Demonstration, Staff Introduction, Vehicle Purchase Price, Trade-In Price, Finance Staff. Every step of the way was simple and straightforward. Having worked in the auto industry for other dealers, I must say that Dick Hanna Volkswagen does it right. Customer focused is the right way to do business. Very satisfied with my purchase and have told anyone and everyone about my exceptional value and experience at your dealership. Thank you for making this purchase a breeze!Jeremy

hbergren

Sep 12, 2013

Mary was truly amazing, this was my first new car purchase and she made the experience stress free and I am truly happy and would recommend Dick Hannah, Volkswagen of Vancouver WA to anyone and have been. Thanks again Mary for an awesome first, new car buying experience.

plundy

Aug 30, 2013

The service team at Hannah is always friendly, keep us posted on where our car is in the process of being worked on. Also, we feel that there is never a time that they are to busy to help us with the small issues or questions and that they will always do their best to work us in an all ready full day.

jlolott

May 24, 2013

I had a horrible experience when I purchased/leased my Volkswagen 3 years ago, and Greg made this time around a more pleasant experience. He was very helpful, and compassionate to my needs and took the time to work with me. Even though I didn't end up purchasing another Volkswagen, he helped walk my husband and I through the purchase of another car.

knieten

Apr 29, 2013

Saff friendly, nice to my small daughter, offering cookies and such. Of course being a car dealership, lots of back and forth to see what kind of payment for a lease. Would appreciate it if that part of it was eliminated.

muni4791

Apr 22, 2013

EXCELLENT SERVICE! Ricky was great, laid back and non-pushy approach made buying a enjoyable experience. I would definitely recommend this dealership to anyone. Just ask for Ricky and he'll take care of ya!

JodieDeignan

Apr 16, 2013

Brian in sales and the whole team at Dick Hannah did a great job walking me through a trade in and purchase of my dream car. I had a ton of questions and got all my answers with these guys--Great experience!!

joecw

Apr 12, 2013

Scott Hiltz was very helpful in showing us the Jetta we purchased and made us feel very comftortable with our car we have only had it a couple days and are really enjoying it. My wife and I were pleased with the way we were treated at Dick Hannah and will most likely do buisness with them in the future. Thanks Scott and all the folks involved in our purchase. Joe and Mary Waddell, Yacolt, Wa.

VBrooks2013

Mar 25, 2013

Greg was friednly, staright forward and fair. There were no sleazy sales pitches or lines to deal with. I would definitely lease from him again. Thanks

BCS3

Mar 15, 2013

I came in for a scheduled meeting with Greg to test drive a 2011 Volkswagen Touraeg. He was very knowledge about the car and what it had to offer. It is a company car and we were working on a tight budget for the quality of car we wanted. Greg was able to help us meet a mutual agreement on the car price and our monthly payments. Another bonus of purchasing it through Dick Hannah is the customer loyalty program. I'm very happy with the purchase so far and expect I will continue to be.

Chaspo

Mar 11, 2013

We have bought three cars from Scotty and our family only goes to him. Even through the process he keeps the kids entertained. We enjoy him as our go to guy for reliable autos.

Missysmusic

Mar 11, 2013

Scotty was great to work with, he understood what I was looking for and took my needs to heart. Sometimes a car buying experience can be very hard and with Scotty that was not the case, I will refer friends and family to Scotty for their next purchases.

bmcgee8592

Mar 3, 2013

I had a great experience at Dick Hannah Volkswagon. I came in looking for a used beetle and they saw I could get a better percentage rate by buying a new one for not much more money. First new car I have had in many years. Love it

AlisaSloan

Mar 1, 2013

Greg Foumal was so great to work with. Not "salesman-y" at all. He listened to what I needed, worked with my bottom line, and left me smiling with happiness with a car that I love and feel like I got a great deal on. I would not only send my friends to Dick Hannah, but I'd send them directly to Greg.

Carol K.

Feb 28, 2013

Josh was excellent... All the members that helped us were exceptional! And I have already referred people to go and check you guys out.

RobertLutz

Feb 24, 2013

I drove a long ways from Winnemucca Nevada to do business with Dick Hannahs VW dealership mostly because of the great price I was quoted for my new 2013 VW Jetta . I was a bit anxious at the time it took to complete the transaction due to the 11 hour drive ..in the rain..ahead of me. But overall I was quite pleased with the friendliness and competence I observed. It was a good experience and I would recommend the dealership to anyone.

B.Now

Feb 22, 2013

This entire car buying process has been in short: frustrating. There was a communication breakdown between sales, managers, finance, and parts. We emailed the online sales rep Greg Foumal with the date/time for purchase and delivery after online price negotiations. Greg Foumal replied and said, My manager Jay Thomas will be here and he can take care of you He has all the info. Upon arrival, the manager Jay had no idea we were coming and questioned the price we were presented. From there we were asked to wait over two hours to be next in queue for financing. Therefore, we left to have dinner and came back after that window was up. Even then it took over an hour after arriving the second time to complete finance paperwork- despite being preapproved through OnPoint. We were left wonderingwhy even bother setting an appointment? We requested the upgraded monster mats at wholesale price with the new car sale. At the time our onsite salesperson Josh Naumcheff said no problem. When we came back to pick up the mats later that week- parts initially refused to give us the mats for the price sales quoted by Josh. Furthermore they gave us the incorrect version of mat. Later we discovered that the finance manager failed to complete all the necessary paperwork at the time of sale and requested we come back to finish the required forms. To sum it up: 2 trips to wait for financing to purchase the car, 2 trips to fix problems with the paperwork that occurred AFTER financing, and 2 trips to pickup/swap out floor mats. We gave Dick Hannah VW the chance to right these mistakes prior to writing this review, by asking for a tank of gas to compensate us for time/mileage lost. They did not honor this simple request. In short: the price was right... but in the end not worth all the hassles. By comparison, I happened to walk into the Auburn Seattle VW dealership to look at a new TDI Sportwagen. With no notice or appointment, I was able to obtain the car for a cheaper price that DK presented, secure VW promo financing for 66mo, and walk out the door in less than 45 minutes. No hassles, just good straightforward people. Highly recommend this Auburn dealership to anyone in the market for a VW. (And no... I do not work for Auburn)

alfabc

Feb 20, 2013

I came into Dick Hannah VW to purchase a new car. My previous car had blown the motor the day before. Being somewhat time crunched, I was in need of a new car within the next few days. After driving many different cars and visiting many different dealerships the next day, I came back to Dick Hannah VW, and to Josh Naumcheff to purchase my new car. Josh has a certain easy going (no hard push) sales approach that I liked very much, and was comfortable with. He answered all my questions and even went to their Portland location to pick up the specific car I wanted. Josh showed me, and my wife, all the amenities that new GTI came with. He even sync'd my iPhone for me! I can without a doubt say this was the easiest car purchase that I have made. Not all the sales people I dealt with while looking for a new car were as easy going and competent as Josh, which made my choice even easier - to go back to Dick Hannah VW in Vancouver WA and purchase my car from Josh.

jeff.sand.184

Jan 11, 2013

Josh came out and was very knowledgeable on every aspect of the Jetta we bought. He even paired up our phones to the car and showed us every control and how it operated. Even showed us how to open and close the windows using the door key in the key lock. Pretty cool stuff, we are happy with the car it will work well for us. Thanks to Dick Hannah team, witch was very patient as we watched the Seahawks beat the Redskins. The only negative I have to say (and say this about every car dealer) is i wish you could make a car deal in under 5 hours. I,m thinking 45 minutes is the time to shoot for. Thanks again for a pleasant experience purchasing the Jetta Jeff And LouAnne Sand

james.ziegler.73

Jan 3, 2013

This was really a great deal. This our third time buy a car with dick Hannah . This is our first VW, this one of the most solid cars we have ever owned. Thank you dick Hannah.

2013 Jetta TDI - Happy New Car Owner

Dec 20, 2012

It's been over 14 years since we bought a brand new car. I'm sooooo happy we chose Dick Hannah. I had started a deal with Armstrong and decided to make a call to see if Dick Hannah could meet of beat the deal Armstrong made. Not only did they beat the deal....we got a better deal on the Jetta Sportswagen TDI, with all the bells and whistle. The other dealer did not have the Navi package. Our salesman Jeremy Z was incredible. He worked and was so patient with us, that we never once felt PUSHED to make the deal. We were set on a payment....end of story. Not only did we get that, we got the TDI with Navi. Everyone we dealt with were incredibly professional, helpful. and what we refer to as "real people". Never once did we get that "just another dealer" feeling. Thank you, thank you, thank you, Jeremy Z. for STAYING sooooo late (more then once) and making everything happen for us. You're not "just another salesman"! You're genuine and real. Thank you for making things happen for my mom....I haven't seen her this happy in years. You truly understood her finances, fear of financing, and without your EXTRA going to bat for her.....she would not be in a new SAFE car. All the people I know who may be looking for a new car, I'm sending your way! Thank you again and thank you Dick Hannah. Without your leadership, you wouldn't have such a wonderful staff. Great experience....and I'm doing my best to "pay it forward"!

Pearl,s New Owner

Dec 20, 2012

What a wonderful new car buying experience with Dick Hannah dealership and our salesman Jeremy Zaske. It started with a simple call on a cost comparison (thank you Jeremy M.) with another dealer asking if they could beat the payment on the car we were looking at. Not only did they beat it....but we got the 2013 Jetta Sportswagen TDI with Navi....at the same price! Jeremy worked so hard for us to get what we wanted (and more), and we never felt the pain (you know the one where they go back and fourth until you get what you want!) He worked way past his time and we still left (without the car) with the promise we'd be back. How many dealers/salesmen would let you walk out the door assuming you'd come back.We set up our time and my husband made it clear....we just want to sign papers, and pick up the car. It was the longest day of my life and Jeremy was astute to pick up on that. He called me a couple time that day and asked if I was excited! We hadn't bought a new car in over 14 years. So, yes....I was very excited.When we got there, our car was washed, tank filled, and paperwork ready to go. Jeremy made sure we had everything we needed.....including coffee and cookies! It took us no time to do the paper work and off I went in my BRAND NEW car with all the bells and whistles!The atmosphere in the Dick Hannah dealership is obviously one of a happy, team work, and fun feeling. That in its own is impressive. I would highly recommend (and have) anyone who's looking to purchase one of the best cars on the planet (a VW) to go to a Dick Hannah dealership...especially the one in Portland.To many good deals to mention in this review....go and experience it yourselves! To top off our experience, Jeremy was able to work an affordable deal for my 78 year old mother....treating her with all the respect any daughter would appreciate. Plus, now when she's driving, she's safe. Many thanks again Jeremy Z. for taking such good care of Grams!If you're looking for a wonderful new care experience....run don't walk....now's the time and the financing Dick Hannah offers in UNBELIEVABLE.Thank you, thank you, thank you!

klpearson

Dec 11, 2012

I have been to dealerships before in the past, and always felt an overwhelming sense of being pressured and manipulated into purchasing a vehicle that wasn't what I was looking for. The first time I worked with Scotty, I had an experience unlike the rest. He took the time to understand my needs and my desires in a vehicle, and did everything possible to find me something that encompassed both. He understands people, and doesn't view them as "another customer" when they walk through the door. You genuinely feel he truly wants to help you find what you are looking for the best he can. I had worked with Scotty before in the past, and thought maybe this was a one time "luck of the draw", but upon returning again, I was greeted with the same smile and generosity as before. He is a true and honest individual, and I would recommend anyone who has an apprehension about going to a dealership to work with Scotty and see how much he can change your perception. You will not be disappointed!

madrigda08

Dec 8, 2012

Greg did a great job of taking care of me and getting me the best deal overall. I really appreciate all his hard work and will return in the future to buy another Volkswagen from Dick Hannah. Thanks again!

firebeard12

Nov 25, 2012

Pretty awesome service... the dealers really met my needs and made this auto lease much easier than my first auto purchase years ago. Much appreciated.

kgonzal

Nov 21, 2012

Amazing customer service!!! Scotty listened, had compassion, took my needs and made them reality. Not to mention a great personality and fun sense of humor. I definitely will refer my friends and family.

ohknaks

Oct 12, 2012

The salesman was awesome and so was the price! There were 2 two inch long scratches on the passenger door. I noticed it after the sale was over. The salesman was awesome and took it to the detail department for a buff. I thought the scratches were gone, but they are not, overall I am not very happy about that. I would recommend a complete checkout before purchase, DO NOT assume everything is good to go ahead of time. The salesman was awesome but I would not purchase from Dick Hannah again.

ohknaks

Oct 12, 2012

Josh Naumcheff was awesome and so was the price! Unfortunately there were (2) two inch scratches on the passenger door that I noticed walking around the car after the sale was over but before I left the dealer. Josh was awesome and took it to the detail department for a buff and I thought the scratches were gone, but they are not. I am not happy about the scratches on a brand new car, I feel this should have been caught and repaired by the detail department before the car was delivered. If you decide to purchase from this dealer I recommend you completely checkout the car before you sign the paperwork. DO NOT assume everything is good with your vehicle ahead of time. Josh was awesome during the whole process and explained many of the features of my new Golf to me. Due to the lack of attention and preparation during delivery I would not purchase from Dick Hannah again.

asindlinger

Oct 9, 2012

was a good experience for me, Greg was a great sales person to work, was really no pressure, he worked with me and his manager to find me the best deal he could to get me into the car I wanted. I would definately recommend this dealership to a friend. Was very pleased and will go back to them again when I am ready to trade again. Thank you all for your hard work. Great experience and I am extremely happy with my purchase.

mcshamrell

Oct 2, 2012

The entire staff was extremely polite, professional, and willing to work with us. We asked for several ( 8 or more) sets of numbers to look at financing and they did it without complaint. It was a little unusual the way the price was listed, but in a good way. I liked not having to haggle over the price of the vehicle. I was concerned whn Samantha said she could not come down on the price, but appreciated her taking the time to expain to us why she could not. We test drove two vehicles that day and she stuck with us through the whole thing. We were at the dealer about four hours, but Sam made it enjoyable. Would highly reccomend Dick Hannah dealers to anyone. I do not enjoy shopping for cars, but the people of Dick Hannah made it worthwhile and as pain-free as possible.

cbirley

Sep 21, 2012

Working with Dave was a great experience. He was a friendly and easy going consultant. Usually you run into pushy sales that want you to buy their way but with Dave it was different. He actually listened to what we had to say and work hard to get what we were looking for. Dave was also understanding to our situation so that in itself made the time well spent. I have already recommended him to some of my friends. He also delivered my spare set of keys to my house instead of making me go back to the dealership. The dealership as a whole was pleasant, clean and the staff was friendly. We have another vehicle to change in the near future and will for sure go back to see if Dave can help.

kevindlarsen

Sep 18, 2012

I had a great experience. Greg was honest and got me into a car even with credit issues. The transaction was swift and smooth. If only all car buying experiences could go as well as this one. I look forward to recommending Greg to my friends and family.

kruschevc

Sep 14, 2012

I went in to check out the car and see if I fit (I'm 6'4 and it is a problem for a lot of cars). My old car was getting old and needed to be replaced. I was ready to buy but was not interested in being forced into a car or hyped into a car that I would feel bad about the next day. I have been to several dealerships and it seams every time I go it's the same old thing. "Look at this car", "Let's test drive it (even though I am really not that interested yet)", "What would it take to get you into this car today". This was NOT one of those experiences. Hamzah greeted us as we arrived at the dealership. We asked him about the Jetta and let him know why we were there. Hamzah showed us exactly what we asked for and sowed us some other options just so we could get a feel for it. Never once did we feel pressured to take a test drive and enter the "Death Spiral at the Dealership". After looking at more that our fair share of the same model cars with slightly different variations we decided to drive one. Again I have been on a few test drives at other dealerships and it is funny because the work so hard to get you to take the test drive and then they take you on a 5 minute spin around the block and call it good and are convinced you are going to buy the car after that and the pressure begins. Never mind that you haven't driven the car on the freeway, on boulevards, in any kind of traffic, parked it reversed or anything beyond driving it through some suburban neighborhood at a max of 35 MPH with no hills or any real driving, if you do want to take it on a more through test drive the salesman looks annoyed especialy if you aren't planning on buy that day (As if I will come back after that?). Again this was NOT that kind of experience. Hamza let us drive it in all of the conditions we wanted to. Me "Can we take it on the freeway/bulavrd/park it/etc.?" Hamzah "Sure take it wherever you want, take as long as you like, I want you to test this car in every way you would like to." He didn't seam annoyed to be in the car during this extended test drive, he answered all of our questions and most importantly when he didn't know something (which was rare) he was not afraid to let us know he was not sure. Once we decided to buy our car the purchase process was not bad. They list there prices and that's that. You don't have to argue price with them. They give you their best offer and the get go. They worked financing through the bank I chose and it was simple. The price was not some phenomenal deal rather it is what I would expect to pay for the car given the research I did (Hence the 3 ratting). What was great is I didn't have to fight to get it to that level. That is where it started. It took a little while to get everything prepared for us to sign (Faster than other dealerships I have been at but still a little bit) and they we were good to go. After that Hamza showed us all of the new features helped us setup our NAV and stereo and even took my wife on a test drive in another car (even though she was almost certainly not going to buy a car then just so she could get a feel for future reference). We love our new car. So much we are considering another one for my wife next year. If we do we will actively seek out Hamzah as he was that fantastic.

lee.a.king1

Sep 13, 2012

Cliff was great to work with...best babysitter we've had since we were about 9!!! He went up to Seattle to get our car on his day off as well as cleaned and detailed it himself when he got back. We thought that was really going above and beyond what we expected. We actually enjoyed our day at Hannah Volkswagen; maybe that's why this is the 4th car we've bought there. Cliff should be commended for a great job! We love our car!

sharonlynnbarth

Sep 12, 2012

They did very well and kept to their word. They explained things and attempted to get us the best price possible. We were very pleased.

kimberlyviik

Sep 9, 2012

Samantha is very knowledgeable and helpful in the process of getting into a new beetle. She is warm, friendly and very pleasant to work with. I am loyal to Dick Hannah, this is my 3rd car purchase and I appreciate your service.

S&TBROWN

Aug 27, 2012

WE had a wonderful experience and will be back to purchase another vehicle from Greg!After having the worst experience at the DH on Burnside we came in to DH Vancouver angry and ready to swear of Volkswagen for good. Without Greg's masterful assistance we would have never bought another VW.AMAZING!!!THANK YOU AGAIN

Taylor B Garrity

Aug 26, 2012

My experience buying a used car from Scotty Hiltz at Dick Hannah Volkswagen exceeded my expectations on every level. I've had a few less-than-good experiences buying used cars in the past, so I spent a lot of time researching where to go when looking to buy my next car. I have heard very good things about Dick Hannah, and they absolutely lived up to it. Scotty Hiltz was professional and courteous, and not once did I feel pressured to buy or like I was just another paycheck to him. He answered any questions I had honestly, and in a straight-forward manner that is refreshing when looking to buy a car. Further, Dick Hannah had the best price around on the vehicle I was looking for (do the research for yourself on your next car, and you'll see what I mean). On top of that, Scotty worked with us to meet our financial goals in this car purchase. Dick Hannah also offers one of the best insurance and protection plans on used vehicles, along with their Loyalty Rewards Program which is further incentive to buy from them.All in all, I could not be happier with my experience at Dick Hannah Volkswagen, and working with Scotty. I highly recommend them when looking for a used vehicle!Thank you!

qweencass

Aug 25, 2012

Very Happy with the Wonderful Service I received from "Scotty" at your location. He went above and beyond with THE BEST SERVICE I have ever received from a dealership. This is my 5th Volkswagen so I know about the car buying process and how it can be sometimes challenging. He follows through with ALL of his promises, worked on his day off to drive over 6 hours to get my new 2012 tornado red beetle he stayed for them to clean my car (again on his day off) and made sure that I was 1000% satisfied!! He Wow'ed me!! Thank You so much Scotty !!!

Pjd8301

Aug 15, 2012

Everyone I worked w. Josh on the phone and Jose when I got there were very friendly and professional. They made sure all of our questions were answered and we were comfortable while we waited. My second vehicle purchased here I'm very pleased

williamjboyd

Aug 8, 2012

I initially contacted Dick Hannah Volkswagen via internet and Josh responded quickly, answering my questions and showing me he was at my service. Upon visiting the showroom, Josh was available promptly to show me the vehicle I was seeking, provided me with a test drive, and was commited to working out a great deal for me. Josh even came in to the dealership on his own time, days after the sale, to get my wife and I set up and familiar with the vehicle before we drove away. Many Thanks!

jettareplacement

Aug 5, 2012

Great price on our Passat, no other dealership came close. By far the best experience I have had buying a new car. I would have no problems recommending Dick Hannah VW to anyone in the market for a car.

2012wgn

Jul 30, 2012

I purchased a 2012 VW Jetta Sportwagen from Dick Hannah VW last week and I have to say that I don't think I've ever had a better car buying experience. They were easy to work with from the beginning--fast to respond, great prices, easy financing and the best selection in the state. No compromising--just a fair deal for both parties. None of that back and forth bargaining and non-sense. We exchanged two emails and one phone call and that was all it took to get a deal we were both satisfied with. Everyone there was really great: professional, knowledgable, and they also have a loyalty program perk going on to get you a set of tires if you service your new car at one of their dealers which is a pretty serious savings. When it comes time to replace my wife's car we will definately be talking to Dick Hannah first.Jon Guyton

jessicajett

Jul 30, 2012

I had an appointment to meet with Greg to test drive a used Volvo my husband had found online. I showed up a bit early and was greeted by several guys by the front door. Everyone was friendly and casual which I appreciated. Greg was easy to talk to and answered all of my questions completely and honestly. He was very helpful in securing financing for my new car and even had it cleaned while I was taking care of the paperwork. He didn't push anything that I didn't want. Overall it was a good experience and I would definitely recommend Dick Hannah to friends and family.

jessicaraepowell

Jul 30, 2012

Greg Foumal was great to work with, he made our visit to Volkswagen worth coming back again. Both my Boyfriend and I would like to Thank Greg for finding us a great car for our growing family.

jgoffrier

Jul 23, 2012

We buy many cars, probably one every two years. I have never had a better sales experience. Samantha was great. She was honest, easy to work with, responded in a very timely and got us a great deal. She didn't haggle us like most car salesmen and I didn't ever feel like I was being "worked over," lied to, or swindled. Likewise, her manager Travis and the financial person Marianne were great as well. I would absolutely send business to Samantha and would consider doing another deal with her in the future.

nathan_niska

Jul 23, 2012

This car dealer went over and beyond to help me get a different car. There was lots of credit challenges for them to get financing for my car. They stuck with me through the whole process. They worked many hours looking for a bank to finance me. They also kept me informed about the progress as it went on. I was so happy to have such a great team of sales people working in my behalf. They were not trying to sell me just any car they were trying to get me into a car that I could afford with my financial restraints.

Rwwatki

Jul 23, 2012

Greg had called to see about upgrading our current lease. When I called he was willing to meet with us in an hour. We came down and he showed us the car. He was not pushy but very helpful. We came away that night with our new car. Great customer service. Thank you Greg!

kathy86

Jul 21, 2012

Greg was awesome to work with and I drove away in a brand new 2012 Beetle - exactly what I wanted! I've been getting my cars from Dick Hannah VW for 7 years and I will continue to go back. Thanks Greg!!

goulda

Jul 19, 2012

Samantha has been persistent in a good way! She was emailing me with great customer service and didn't give up, even though we had many details we needed.

Eastman.sean

Jul 16, 2012

The sales team was courteous of my time schedule and were able to fit my vehicle needs and were able to reduce my monthly payment by more than $100. They also followed up a few days after the purchase to make sure everything was going well and to offer help with any questions I had.

craigfitts613

Jul 15, 2012

This is my 3rd purchase from Dick Hannah VW and Samantha has by far been my #1 salesperson, she knew what my restrictions were and worked with me without frustration. I will come back to see her in 4 years for a new lease!

livetherock

Jun 30, 2012

Josh N. at Hannah VW Vancouver provided phenomenal service from the start of my call to inquire about new 2012 Passats to the close of the transaction on my new Passat. Josh researched the model that I was looking for and got back to me in literally 3 minutes. He also made his schedule work with the time that I had open on a Saturday. After the test drive and deciding on the car, Josh explained financing options (with no pressure) and even set up my iPhone to work with my car. I found his approach to new car sales to be honest, genuine, and friendly which made my buying my Passat a breeze.

johntracy

Jun 28, 2012

Greg was great with the test drive and service after the sale. The one frustration we had was that we came in based on a newspaper ad for a lease special at a specific price. We were told twice on the phone by two different people that the deal was still valid. There was still negotiating and what felt like the same old game playing that goes on when it came time to sign paperwork. In the end, we got a fair deal and were pleased. Too bad we had to go through the hassle to get there. We know Greg was doing hes job to the best of his ability to satisfy us and whoever he had to keep negotiating with in the other room. We were very happy with his customer service!

roma203

Jun 21, 2012

I got in touch with Greg because I was looking for a new VW Beetle. Either that or a Kia Soul. Unfortunately for him, I went with the Soul, but what impressed me the most about Greg was the fact that he stayed with me the ENTIRE time I was there. I hate buying cars and he knew it. I made that very clear to him from the get-go. I compared car shopping to taking a bullet to the head. That's how much I hate buying cars. I was experiencing major anxiety about taking on a payment (I hadn't had a car payment in 6 years) and should I/shouldn't I. The list goes on & on. He never left. He sat and talked and hung around while I whined and freaked out. My hat is off to him! What a trooper! He totally could have left. He's a VW man and I went with a Kia. But he didn't and that was very very impressive to me. He wasn't high pressure, he was just way cool. I would recommend him to anyone I know who's in the market for a VW! Just don't do what I did and go with a Kia, LOL! That's not really fair to him! If you want a Kia they were right next door and also very good, and I LOVE my new Soul! But Greg, you're the man & you made my experience as painless as you possibly could. So thanks dude...you're very cool ~ Ciao :)

baileycasey

Jun 18, 2012

My salesman was Greg Foumal. He was very helpful in pointing out options for different cars, which helped me decide on the Jetta SE. Greg made the experience very fast, quick and easy. He also added that personal touch, which was nice. I would recommend Greg Foumal to anyone who was looking to purchase a new or used car.

smiley12

Jun 18, 2012

Had a very good experience overall. It was easy to keep in touch with the same salesperson as I/we tried to find a car that suited my needs (which is sometimes hard to do when purchasing a vehicle). He was also very helpful in helping to provide the financing rate I needed for the vehicle.

Jeni

Jun 16, 2012

This was my first visit since buying my new passat. I was in to get my courtesy check. Everyone was very friendly and service was fast. I even got my car washed. Thank you for great service. It really makes a difference when you come in and are treated so well.

bhogan

Jun 14, 2012

As usual we had a great experience with Peter & Jay from Dick Hannah Volkswagon. We have purchased many vehicles there and really appreciate the professional hassle free approach.

Hadlerdan27

Jun 13, 2012

The ratings I gave on this particular visit were all 5's because Josh really did everything that I was expecting and more. Test drove a few cars and he never strayed away from the car that I went in to come see. Josh took the time to go over all the features that the car had to offer. He was patient thru the whole buying experience. I never felt pressured or un easy. Made the process smooth and enjoyable. Will be a returning customer. I would recommend my friends and family to Josh.

wendylady18

Jun 10, 2012

Greg was a pleasure to work with. He really took care of my needs all the while with a great sense of humor. I would recommend him to all my friends to purchase a new car from!!!

Seals881

Jun 7, 2012

Went in to purchase a new VW, and I should of walked out once I saw them pull out the 4-square sales sheet. But since I was there I figure I would spend a few moments attempting to haggle them down using that annoying sales tactic. Few hours later, and getting the feeling the sales manager was getting angry I proceeded to walk out. If you do chose this dealership I highly recommend researching everything on pricing, and coming with your own financing set up from Bank/Credit Union. One note though, the sales consultant was very friendly and patient so I gave them a three on friendliness, and customer service. Overall I would not return here, and I was able to get the car I wanted for 100 under invoice at another dealership within 3 mins of calling.

avansinod

Jun 4, 2012

I had a great experience with your dealership!! You wanted my business and made sure that I was happy! Thank you so very much! I only wish that my local dealer had half a clue as to how to make customers happy.

04passat

Jun 1, 2012

My husband and I had a wonderful experience working with Cort Bailiff. There wasno high pressure sales tactics, just fast friendly service. He was with us every step of the way. My husband went back after the purchase to ask a few questions and once again Cort was on top of it, finding answersand offering solutions. We would definately go back and purchase again. Remember to ask for Court Bailiff!!

fundadvice

May 16, 2012

Horrible experience that would prevent me from returning or recommending this dealership to anyone I wanted to remain friends with. A horribly disappointing experience that seemed more like an episode of the Twilight Zone than an actual car purchasing experience. I would avoid this dealership at all costs. There are lots of higher rated more reputable dealers in the area to choose from.

Perpride

Mar 25, 2012

They have HORRIBLE service and RUDE sales staff. They damaged my car installing the clear cover protector-which they improperly installed THREE times-and never offered to compensate or fix the damages. Also, when I was in the process of purchasing this vehicle, the sales manager talked down to me, yelled at me, and was more than just rude. I wish I would have walked out the door. The name describes the attitude of their staff.

NenitaS

Mar 19, 2012

My Review:I worked with Keith Black.He was the most thoughtful and most helpfull considerate salesperson I have ever worked with. He tried the best for me and I appreciate him so much. I will definitely recommend him to some of my friends who may be interested in a car. I am so glad I was referred to him as my salesperson. If ever I need to buy a car, I will definitely ask for hi again. He is an asset to Dick Hanna delearship.ick Hanna is fortunate to I knew we went with the right dealership and most im

tallbroad

Feb 1, 2012

Our salesman, Cort, was extremely knowledgeable and very congenial. Alex shopped around and got us an excellent finance rate. This is our second time with the particular dealership and there will be a third. Ask for Cort, you cant go wrong.

jahonlouie

Jan 11, 2012

Purchased my car 2011 Volkswagen Tiguan from Dick Hannah Volkswagen. Worst mistake I have EVER made. From the start, they did a HORRIBLE job putting the clear cover protector on my hood (Durashield). It started peeling off almost immediately and wasn't cut straight. After the THIRD time, driving from Eugene to Vancouver, WA. to the dealership, they did a decent job. After I washed my car the next day, I noticed a thin razor scratch where the previous Durashield was put on the hood. They said they would compensate me for my time and troubles by tinting my windows and putting on a tow hitch. When I came up to have the 6,000 mile service done, they somehow completely forgot about the agreement they made to me and gave me the runaround. I asked to speak to their manager, explained my situation (for the 5th time), and said he would look into it. By then, the service department was closed and I could not pick of my vehicle until the following day. I regret EVER stepping foot into that dealership. I don't plan on even getting my vehicle serviced from them again. Buyer beware. Most of the good reviews that are given for this dealership are most likely fake as well. Have further questions about my experience? Feel free to email me PERSONALLY at meatjahonlouie.com

jhorner44

Jan 1, 2012

Samantha was great! Very personable, honest and went to bat for us to try and get the best deal. Our best experience with Dick Hannah yet!

eyeyore

Dec 21, 2011

A year or two ago, the Dick Hannah service dept included people like Phi and Ryan. When they left, the department fell into shambles. From everything being explained fully and comfortably, including what services could wait, it has turned into a couple a nervous looking (and acting) service people that barely say a few sentences about what's going on, all the while expecting a Yes or No without advising you on anything. The price on services continue to go up. Cross over to the competing VW dealers in Oregon, and their service prices are less - at times, a lot less. The "world class inspection" seems is mostly a gimmick to make it seem like you're getting something special. You're not. Included in the vast array of items they busily inspect: "Measure right front tire tread depth," "Measure left front tire tread depth," "Measure left rear tire tread depth," "Measure right rear tire tread depth," and, of course, "Measure overall tire wear and condition." And that's not the only time they enumerate everything (and then repeat it) to attempt to show how much they're doing. For you. For free.My car even passed the "Check windshield and glass for cracks, chips, and pitting." Except, my windshield has two cracks in it; one is visible at at angle, the other is lower near the dash, and is perfectly visible - if you look. Second time in a row I've passed that test.So lets see: bad service from people that don't like to talk, high prices, and inspections that are to toot their own horn instead of actually inspect a car... After I use my little "bonus points" (you get rewards points for being "loyal" - or stupid, depending on your view), this will be my last time using this dealership. Which is somewhat of a shame, as I've been going there for about 4 year now.

Michelle

Dec 18, 2011

Had a awesome time buying my vehicale..Everyone from the salesman, Manger and Finance person did an exceptional job with us at Volkswagon dealership in Vancouver, wa They treated really good and were very understanding to our wants and needs and I would highly recommend them to anyone and I used to be the one to say NOT TO GO THERE!!! But throughout the last year we have had nothing but excellent service and I highly believe it has everything to do with the right people to work with to make your experience awesome and the two I would recommend if you go to Volkswagon dealership is ask for DAVE OR CORT They are to amazing people to work with and the finance lady is sooo funny we were laughing and having a great time with her made it a fun experience!!! :)

sarrra

Dec 4, 2011

I GIVE GAYANA O TWO THUMBS UP! To start it off, Gayana Okonyan is your ideal top notch saleswoman, and at that, a great person. I will definitely be doing all my future car shopping with her. I have had nothing but the best service with her and John B. . when I purchased my 2012 VW Jetta . Thank you guys, my family and I are pleased with your great customer service. You have a customer for life!

Golfer

Nov 18, 2011

Dear Gayana, We want to express our appreciation to you for a job well done in taking care of our needs for a used vehicle. We had been shopping for a second car for several weeks, and you are at the "top of the list" when it comes to good service! When we didn't find anything on the lot that appealed to us, you went on line and found the car on the Vancouver lot. Thank you so much for not giving up when we told you we didn't see anything that appealed to us. The vehicle is proving to be a good car for our second needs. We also appreciate your sincere and honest approach in communicating with us by answering all our questions, and making sure we were completely satisfied. Thank you and the annastaff for having the 2nd key made. We appreciate it very much. As a manager and former employer for many years I have to mention that the qualities you have are the kind, which I always appreciated and moved me to do everything I could to retain valuable employees. We wish you the best in your future endeavors to bring satisfaction to all your potential customers as you have us! We will certainly pass on our high recommendations for the service we received from you and those involved at the Dick Hannah Dealership in Portland. With appreciation, Gary & Mary Jean

ccluvr4eva

Oct 31, 2011

Never in my life have I been treated as kindly and warmly as I was when I worked with Ricky Ballantyne of Dick Hannah VW. He was more then welcoming when it came to my quesitons and concerns. I highly recommend him to ANYONE looking for a new or used car! Whether or not it be a Volkswagen! I hope to do service with him again in the future when it comes time for a new purchase :)

bmag360

Oct 11, 2011

After buying about 12 different cars from dealerships, I can say without any hesitation this was by far the worst dealership experience I have EVER had in my life. I can't emphasize enough how shady their business practices are, but I will try to explain here what my wife and I experiences.Everything went fairly okay, and as expected for a dealership, until negotiations started. They did the normal leave you for 20 minutes "while I talk to my manager" stuff over and over, but that's to be expected from most dealerships. We finally came to an agreement on a lease with VW of America on a new Passat that although was expensive, our situation warranted it to a degree.Here's where it got just flagrantly bad.First, during final paperwork it was made very clear, no, CRYSTAL clear, that we could ONLY make the purchase if we bought an extended warranty from their company. Now make no mistake, it is NEVER required by a lender, especially VW of America, that you have to buy the warranty to make the deal.Second, the dealership flat out LIED when they told my wife and I that VW of America does NOT sell extended warranties for their new vehicles. This sounded fishy, but considering they told me I had to buy their extended warranty from the company that they use. I contacted VW of America the next day and verified that VW does in fact sell extended warranties, you just have to go to a different dealership because Dick Hannah VW is not authorized to sell them.Third, after have the car for two days, they contacted us back and said unless we came up with another $4800 (yes, four thousand eight-hundred) then we could not keep the car. This was on a lease mind you. We told them we would not give them any more money from what we already gave them so they demanded the car back. My wife asked them if they could sell us something else, even a used car, and they said no.Fourth, we brought the car back, signed paperwork saying it was returned and left. No exaggeration, they treated my wife like absolute garbage. They ignored her and acted like she was tainted by some disease or something. We ended up going straight to Dick Hannah Kia to see if someone there would work with us since I assumed that another Hannah dealership could work with us since they have such a large inventory and wouldn't need to pull all of our paperwork again and we really wanted a newer vehicle. By the way, please see my Dick Hannah Kia review as they were absolutely INCREDIBLE in work with us right away with complete professionalism and genuine kindness.Fifth, when we went to Dick Hannah Kia, and I am not joking, VW tried for several days to completely refuse to turn our down payment over to Kia even though it's owned by the same company! Not joking, they REFUSED to turn our down payment over to Kia.Sixth, two days after we returned the Passat, Alex from VW called and said we damaged the car and needed to pay to repair it. Guess how much the repair was? Remember the down payment they refused to turn over to Kia? That's right, they wanted EXACTLY the same amount of money to repair the so-called damage from the Passat we turned in! We told them we'd be there right away to inspect. Upon arrival, Alex showed us the car and there was some obvious damage to the front of the car, but the funny part is when I looked at the odometer there was 12 miles added to the car since we turned it in. We asked them where they drove the car and Alex had the gall to say it was "only" driven to be detailed which is literally about 300 yards away. Of course, the paperwork that we signed when returning the vehicle showed no such damage to the car. More on that in a moment.Seventh, Kia needed some release paperwork from VW (both owned by Dick Hannah) but VW told Kia they couldn't have the paperwork. So my wife went back to VW and demanded the papers, of course VW tried saying it would take two days for it, but she didn't give up. They then started playing silly games with her, like telling her to go to the finance office to get the papers where the lights conveniently turned off on her way there (only one door to the room) and my wife refused to leave until miraculously the lights turned back on and someone was in there... When they have my wife the release papers, no joking, someone had tried crossing out dates and other important information to alter the paperwork.This dealership is SOOOOO unbelievably dishonest and shady. Stay away at all costs. Oddly enough, I've always had good experiences with Dick Hannah Honda and Dick Hannah Kia, and upon going to Dick Hannah Kia they were shocked by our treatment and treated us like the most values customers that ever walked through their doors. I also found out that any salesperson from any Dick Hannah lot can sell you a car, used or new, from another lot. Therefore, if you want a REALLY good sales experience, skip VW and just go down to Dick Hannah Kia and they will be happy to help you at any lot.

imad

Jun 30, 2011

I am always amazed by the service and the friendliness of this dealer and the wonderful people that works at Dick Hannah. They have changed my attittude towarad car dealer and they way I am used to be treate at other dealer.I would definitly go backa dn buy another car for this establishent.

michael066364

Jun 25, 2011

Phi was great to work with and she is extremely knowlegable!! Very professional and friendly team! Got everything done in the timeframe quoted! I highly recommend them!

Ted J Takamura

Jun 23, 2011

My experience during my last visit was wonderful. I was taken care of immediately and with friendly service. I did not have to wait. I am very pleased with the results of my 120,000 mile service.Ted J Takamura, Ph.D., CPAEastern Oregon UniversityMHCC campus Gresham, Oregon

vangirl

Dec 1, 2010

Went in to get a 2nd flip key made for my 2003 VR6 and I was late and Ryan was real cool about it. From the time i made the appt to the appt time everyone was great. it took less time than what was originally told it would take. Ryan asked to wash and vacuum out my car for me. Which i thought was great. But was a little disappointed when neither of those were done, but hey it was the thought that counts.

Nancy H

Nov 29, 2010

I recently took my 2007 Jetta back to Dick Hannah for the 50,000 mile service. These customer service people are awesome! Ryan was assigned to me but since he was busy, another service rep (I wish I could remember her name - sorry!) stepped right in and offered to start my car's paperwork. They answer all my questions and never talk down to me as if I should know all about my car's inner workings. They gave me a copy of the sheet with all the various lights that I may see on my dashboard so I don't have to spend my time frantically thumbing through the owners manual to find out what's wrong.

matthaus

Sep 23, 2010

I purchased my 05 VW Golf TDI from Dick Hannah used, and I bring it back there for any service it needs. I brought it in last time because I had hit a chunk of tire on the highway and had knocked loose some plastic covers under the engine. They were dragging and generally making the car less pleasant to drive.When calling for an appointment, they were very understanding of different schedules/needs and offered shuttle service if the repairs would take too long. The repair ending up taking slightly longer than expected, but the technician informed me of the new time estimate and of how much it would cost before proceeding.The performed work was superb, there is no more dragging sound, and I hopefully won't need to take it back until its next scheduled service in 10,000 miles. But if it does need service before then, I won't hesitate to bring it back there.

S.Thompson

Sep 18, 2010

I have been to the dealership a number of times for service and very pleased every time. They listen to my concerns and check everything out to my complete satisfaction. This time, it was a noise that turned out to be tire wear and they replaced my tires FREE, as they told me they would do, which is a wonderful benefit. The car now drives beautifully and the noise is gone. I could not be happier! They even washed my car!!

starlett08

Sep 16, 2010

I am always satisfied with Dick Hannah. The service is great, and I never feel like I'm getting ripped off. I think the pricing is reasonable and fair. Its definitely less expensive than other dealerships I've gone to. When I have an issue they identify it and fix it. I only take my car here.

deesampson

Sep 9, 2010

Phi in the service department is consistently attentive to detail, personable, and makes the entire experience of having the car serviced less of an ordeal. Really, it isn't top on my list of fun things to do, but Phi's friendliness and the conventience of the customer waiting area make it very pleasant. An all around good experience.

collinsmwp

Sep 2, 2010

Gloria was nice on the phone. She got us in that day and I didn't expect to get in so fast. We had 2 headlights replaced and oil change for under 100 dollars so that seemed good. Headlights work and they washed the car. We got a phone call when they were done and a quick in and out. Gloria was nice.

swilliam23

Aug 13, 2010

I love Dick Hannah Volkswagen!! The people there are so nice and they take such good care of my car. Josh and the service teams always explain what is needed and the time and money estimates are always right. They also either provide a shuttle service or a rental car. I highly recommend this company to anyone.

kekkay

Aug 2, 2010

Phi did a great job of detailing the costs, ordering the parts and getting my car scheduled for same day service with no hiccups. Calls were returned within a few hours and I was given a couple of options for my parts. I appreciate the efforts from Dick Hannah VW.

fosters53

Jul 26, 2010

The service department was responsive and informative. Felt that they were working to ensure that we got the best service possible -- and not adding unnecessary expenses.We do not have issues with the dealeship -- but ongoing issues with the Passat (206). That is not the fault of the service department, but is the source of our frustration and dissatisfaction.

denahbug

Jul 3, 2010

Scotty was great when I bought the car and when I brought it in for a problem, he was right there again...friendly and helpful. He even put my license plates on for me, asked how everything was going. Scotty Rocks! A co-worker of mine went there and said she really liked him as well.

J;im &Earlena Morrisey

Jul 1, 2010

I had a problem and was taken care of right away without an appointment. They seemed concerned that things should be done right. They did have to send for parts,but there was nothing they could do about that. They had an up to date history of the car and it's service needs.

patricks

Jun 29, 2010

The Dick Hannah crew are a great bunch to work with, the people are friendly and my car always "feels" better after a service. They've helped me out with warranty repairs and I don't even mind waiting in the lounge while my car's serviced, it never takes too long and there's always something good car-related to read:)

ktdid

Jun 23, 2010

The service dept is very friendly. However I did mention an issue I was having with my car and was told that unless the check engine light comes on not to worry, but waiting for that to happen would that make the problem worse or create more problems????? With that said that is the only issue I have

pbowie

Jun 6, 2010

My car was leaking oil badly on the Saturday morning of Memorial Day weekend. I called about 10:00am and they were able to get me in for a 12:45 appointment. The service area was jammed and crazy but they let me check my car in early to work around my weekend plans. They called throughout the day to let me know what they had found and what I work I wanted to proceed with. They had my car washed, as always, and ready to go at 6:00 as promised.

opalmae

Jun 5, 2010

I stopped in to see if there was an opening for an oil change on my 2001 Jetta TDI. Not only did they take me right away, he also checked for recalls and did the service on my sunroof.I was out within about an hour.Time enough to relax and read.thanks

jconrad59

Jun 4, 2010

Service was performed in a quality fashion and well within the promised time. Waiting facilities were confortable with coffee and drinks being provided along with the latest edition of the Oregonian for reading. Every one I encountered was very pleasant.

TAM148

Jun 3, 2010

I am so pleased with the service that I have received from Dick Hannah. My check engine light had come on while on my way to work. I called the service department and Kimberly was so helpful and kind. She made me an appointment within the hour. I arrived for my appointment that was to be with Josh. He greeted me with a smile and made me feel like he really cared about my concerns with my car. He was very professional and knowledgable while dealing with all of my questions. I left my car there with him feeling very confident.Very soon after leaving , Josh called me with the outcome of the problem. I picked my car up a few hours later in good as new condition. I really feel that Josh should be commended. I appreciated the personal attention and concern that he showed in my situation. I will definetely bring my car back to him when the need arises. Trust does matter.

jcorona

May 28, 2010

The service at Dick Hannah Volkswagon is always a joy. Everyone is consistently friendly, helpful, and professional. We are pleased with our 2009 Jetta and extremely pleased with the service and follow up provided by the dealer. We would recommend Dick Hannah Volkswagon without hesitation!

mickeype

May 28, 2010

I have only been to the dealership two times as the VW is a used car. I have had really great times on both visits. My headlight was burnt out and it was fixed faster that told, and the price was lower than quoted!!!! Perfect!!! Can't wait to get my new tires this coming winter!!!! Thanks to everybody!!!!

eanygard

May 27, 2010

I took my car in for it's 10,000 mile maintenance. I was in and out very quickly and there was a detailed list of what was done. Ryan and all of the staff were extremely professional and helpful and the waiting area was comfortable and quiet. I appreciated having the option of getting a shuttle somewhere or working via the free internet.

4rylie

May 22, 2010

I had my new Volkswagen Beetle serviced for the 20,000 miles service work. They promised a time it would be finished and they met that time. The waiting area was clean and Gloria was very informative and friendly. They always tell you upfront how much it will cost and never exceed the amount quoted.

raf86

May 14, 2010

Raf's DictionaryGreat Service - (phrase) a timely, accurate, knowledgeable, curteous, helpful experience when thinking of a sentence known as "getting it done the right way"As an owner of a business which provides customer service I am very picky on the service I recieve as a customer (I'm the next worst thing to a crtic) since I too hold the service we provide on very high standards, and these guys definately get things done when they say they will. Special thanks to Ryan in service and those who worked on my vehicle inside the shop.

Mingmurphy

May 10, 2010

Have worked with the Hannah organization on several auto purchases and resulting service. They're always professional. We have purchased two Subarus and take them to Honda for regular service faithfully; over the year, Hannah Service continues to improve.

jpresmith

May 8, 2010

I have taken my Jetta to Dick Hannah for all of it's service needs and have always received excellent service by a fast and friendly staff. The car is ready when they promised or sooner. This last visit I needed some warranty work done on the ignition and they finished the work three days sooner than they quoted. Well done.

CAL1245

May 3, 2010

Our family has purchased four Volkswagens from Hannah Motors, and here's why. Whenever I bring in my Passat for service, I am greeted by name in a very friendly manner. They make sure I understand what work is to be done and when it will be ready. They have a shuttle that will take me to work and then come get me when the work is done. The work has always been done on time, and the shuttle arrives promptly. The staff are always respectful of my time. Thank you, Hannah Motors!

Ciaomiao

May 3, 2010

Advanced pricing, easy scheduling, great staff. I took my 2005 jetta to Dick Hannah for some routine maintenance and was floored by the treatment I received. Phi, the service girl, was honest, pleasant and professional. No talking down, no pressure! It also cost considerably less than I ever expected a dealership trip could cost. They explained all work performed and were right on time. I can't stress enough how much I would recommend this over the shoddy "European auto" places that you find elsewhere in Vancouver.Added bonus: You can schedule online and get a breakdown of costs, and a representative will call you to confirm the appointment. They'll also call to remind you of the appointment the day before and ensure you have no additional questions. A great system for forgetful folk like me!

Nickjones4480

Apr 27, 2010

I have bought two cars from Dick Hannah Volkswagen in the last three years and have had their service done there as well. They are very friendly and thorough with their sales and service. I never leave there unsatisfied with their service department, I drive an extra fifteen minutes each way past a VW dealer in Portland to get my car worked on by their people. I'd recommend this dealer to anyone looking for a team who are always ready to meet your needs.

bkcloe

Apr 23, 2010

Service department made an appointment to fit my schedule with a rapid e-mail verification of date and time. Very friendly service personnel, were on time and completed work in the time frame promised. They made recommendations and addressed additional concerns I had with my vehicle. Waiting area was comfortable and clean with cookies and beverages available. My car was washed and waiting at the front door when work was completed.

lynnkulongoski

Apr 21, 2010

I appreciate the service and attention given to customers. I am willing to drive the extra distance from Portland to get the service plan from Dick Hannah. The facility is well maintained and staff are prompt and willing to help with any issue I have had in learning about my new Jetta Wagen TDI.

rogern320

Apr 14, 2010

I took my 2006 Jetta TDI in for service the other day and had a great experience. My appointment was at 10am and they got me in right away even though they were very busy. They also promised that the car would be ready at 11:30 even though some additional service was requested. At exactly 11:30 I got a call that my car was ready and I was on my way. Dick Hannah is a great dealer to work with for service.

allenfaulkner

Apr 8, 2010

Josh did an outstanding job. He went above and beyond what he could have done. The part that was defective in our clutch was not covered, but without even being asked he called the warranty people at VW and got it covered. He saved us over $2000 by doing so. Josh is the best.

buyamonkey

Apr 8, 2010

We've been taking our 2004 Mazda we purchased off their lot in for service as part of the Customer for Life program for the last two years. They've been really easy to schedule and work with and pricing is about what you'd expect for a dealership service. I do like that I work with the same person all the time.

pam cargill

Apr 8, 2010

My passenger headlight was out on my bug-a-boo. Calling to make the appointment was quick, with many different times to choose from. When we arrived Josh met us with a smile and even remembered my name. He listened to my issues, checked things out on my beetle, and let me know the headlight was covered under my warranty. One of the issues Josh fixed right on the spot was the windshield washer. It was squirting over the top of the car and Josh adjusted it. He told us how long it was going to take and made sure we didn't need a ride anywhere. We elected to walk and have breakfast. When we came back to pick up the car it was washed and ready to go. It had a spot of pitch on the side that Josh was already in process of cleaning. His friendly attitude and great personality is a nice change to most automotive shops. Thank you Josh and mechanics.

allieroe

Mar 30, 2010

I have worked with Josh in the Service Department on several different occasions. He has been friendly and professional every time, and it has been the reason that I have gone back to the dealership for repairs, as opposed to going anywhere else. Thank you Josh!

Betsybug

Mar 22, 2010

We bought our new Beetle and couldn't have had a more pleasant experience than we did. Our Bug was in the newspaper add that day. We drove it, we loved it, we bought it, we drove it home, we surprised our daughter with it, she loves it and named it Betsy. This car is a great value and a quality car. Hannah VW has been easy to work with.

AngieR

Mar 13, 2010

The headlight was out on my VW Bug and I didn't even know that was an Under Warranty item. Thanks to the great service rep, I was able to replace my bulb for free. He explained everything easily to me, told me how long it would be for the service to be complete, showed me where the waiting room was, gave me updates during my wait, and personally escorted me back to my car when it was ready. Very polite personnel. What a welcomed change. Awesome group!

tig4mo

Mar 10, 2010

Scheduled appointment via the internet. Arrived at the appointed time and drove right up to the service writers work station. I was impressed by the service writers interest in making this visit a good one. All my concerns and questions about this service appointment were thoroughly reviewed and documented to my satisfaction. Only then was the button pressed and the papers printed. Because of the service time required, they gave me a ride home and picked me up in the afternoon when the car was ready. It was serviced, washed and ready to go when I returned. I have taken a lot of cars to a lot of dealerships over a lot of years and had a lot of problems. Not today. When the day was over and my car in the garage, I was still happy. Wow!

jefffreyhaagenson

Mar 8, 2010

I bought a 2006 New GTI from Dick Hannah VW. The car was in excellent shape when I got it and I found the professionalism of the salespeople to be excellent. I have had my car in for service a few times for minor problems. Everything was covered under warranty. I have worked with Josh in the service department and he has exceeded my expectations every time. I highly recommend this dealer for sales and service.

EBurlile

Mar 5, 2010

Ryan was a great help in getting a new tire for my car. At first I was going to need 4 new tires but he was able to find a company that "shaved" the tires to match the tred. It was a huge cost saver for me since the rest of my tires were still in really good shape. I will for sure being going back again!

shelbys

Feb 24, 2010

I received a phone call from Dick Hannah VW regarding a recall for my 2001 Jetta. I set up an appointment over the phone. When I arrived, I was immediately greeted and introduced to Phi, who assisted me. Phi was wonderful to work with, very courteous and professional. When my car was finished, she sat with me and went over a "check up" that had been performed. She informed me of a couple of maintenance items that were due, but was not pushy with me at all (which I appreciated). Overall, everyone I dealt with, from scheduling to the actual service appointment, were outstanding!!

chinook688

Feb 21, 2010

Excellent customer service. I was having trouble with my transmission on my 2008 Volkswagen Jetta. I took a drive with the technician and he noted the problem immediately. The following Monday I brought my vehicle in to have my transmission worked on, in the meantime I was offered a loaner car to use until my car was ready to pick up. Phe and Ryan were very professional and courteous to work with. The work was done in a timely manner and to my satisfaction. I would recommend Dick Hannah to anyone thinking about purchasing a new or used vehicle. They will take very good care of you.

handel

Feb 16, 2010

Primarily, I have given this great rating due to Phe.The best service person I have ever dealt with in the area of Automobiles.if you get your car serviced here, ask for Phe.My car was taken care of in a timely manner and returned washed.They accommodated my scheduling conflicts by letting me pick up, through the sales department after-hours. I am very satisfied.

selmer

Feb 9, 2010

I called my Service friend Josh at 8:30PM on a sunday in panic mode about the engine light on and my car skipping. He assured me he knew what it was and it was most likely covered under a recall. He said I could drive it in and it wouldnt ruin my engine. Had I called a tow truck and drove to the closest shop, I would of spent so much money finding out the problem and alot of stress!!!!Thanks to my friend I slept peacefully and was taken care of within 24hr back on the road again with no worries.

Charlene10

Feb 4, 2010

Ben has been very helpful whenever I have had the car in for repair and/or service. He goes the extra mile for me, and even got the annoying rattle in the dash fixed, that was driving my son nuts! lol I am very impressed with the service department and the way they will go out of the way to get everything done in a timely manner on my schedule and not thiers. Ben has been very helpful, when I have had to schedule time in for service.

msmith6987

Jan 29, 2010

Ryan has been great to work with. He is very knowledgable and I feel like I can trust him with my car needs. I had a headlight go out in my car and the service department had me in and out in less than a half hour. I feel that this dealership goes the extra mile for its customers. Keep up the great work.

DaviVW

Jan 27, 2010

The service team at Dick Hannah VW is a pleasure to work with. Josh, my assigned service manager, always seems to have my best interest at heart. The whole team works as one, greeting customers, opening doors, and helping each other. Appointments are scheduled promptly, and work is completed in timely manner. The garage and waiting room are immaculate, and the free wifi connection is quite helpful for longer waits.

thspringer

Jan 27, 2010

We had been servicing our 2008 Touareg V-10 TDI at Herzog in Beaverton and decided to try Hannah VW - WOW what a difference. The service people understood the uniqueness of my vehicle and were up front about the pricing difference between my SUV and a regular Touareg and they were able to get the parts needed WAY faster. The service people at Hannah are very attentive and accurate. I am very pleased to have a local dealer that can service my V-10 Touareg and I don't have to go across those bridges!

omihakkei

Jan 22, 2010

Everytime I bring my Jetta in for service, they manage to get me out and on my way ahead of schedule and under estimate. Can you beat that? Didn't think so! The waiting area is neat and tidy, complimentary coffee, cookies and internet. Service charges are reasonable, work done is impeccable.

andreyp86

Jan 11, 2010

Very good customer service. Free car wash with your service! Prices are a little steep though as with any dealership. Other than that, great overall experience. Would definitely recommend it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

VWPoppy

Jan 7, 2010

I came to Dick Hannah VW after having a terrible experience at Armstrong VW. Abby helped from the first moment by listening and offering immediately to do whatever she could to repair my car. My car was diagnosed, repaired and ready to go in 2 days time, and Josh explained the full process in terms that made sense to me. I live in Portland but will be driving to Dick Hannnah for all my VW needs from now on.

dennisdurnell

Jan 5, 2010

We brought our car in for some minor repairs. The service reps were very friendly and helpful. The courtesy van took us to the mall and brought us back. It was very nice to be able to have that service. I would recommend you guys to all my friends.

putcopaul

Jan 5, 2010

My car was accepted for service exactly on time. The service personnel were courtious friendly and helpful. The shop personnel treated my car with respect and returned the car to me clean and service need was professionally performed. This service was a warranty service.

jakecarter

Dec 30, 2009

Josh in the service department was very friendly and worked with me to have my car fixed in a timely manner. He also went out of his way to make sure I was getting the best service and price for my particular situation. Josh was courteous and responded to my concerns in a timely manner. I will do business with Dick Hannah again if the need is there.

jrdimar

Dec 26, 2009

Josh did everything possible to ensure that I was satisfied with my complimentary check-up. He was incredibly friendly and personable and made the whole experience very positive. I also interacted with the person who inspected my vehicle and he was also very helpful and genuine.

quicknitro

Dec 16, 2009

My check engine light came on for the first time since purchasing my vehicle a year and a half ago. I called in and scheduled an appointment, and with prompt service from the customer service rep was able to get in within 15 mins. i drove up my car and waited for only an hour before my car was finished in service and a resolution to the problem had been found. i am very pleased with the experience and would recommend Dick Hannah VW service department to anyone.

marlene18

Dec 10, 2009

I've been going to Hannah's for years. The service is great! NOt only do I take my car there for repairs, my husband and I have bought five cars. They have always been honest and fair with us. There is never pressure to buy, and they stand by their cars. I have also used the body shop when my new Passat was damaged. They also did an excellent job!

cpkangas

Dec 9, 2009

We purchased at Dick Hanan V.W.Vancouver Auto Mall a new 2005 V.W.Passat TDI in September 2005.All services have been performed by Dick Hanna Vancouver at the manufacture's recomended intravels.The service people have always been courteous & services done within the time alloted by them.They just did the 50,000 mile Service 12-7-09. At this time the original tires had worn down to 3/32 and were replaced with new tires at no cost to us. This was part of the Dick Hanna policy with new V.W. purchased in September 2005.All in all service has been very courteous,prompt and the vechile has been trouble free.

mab98662

Dec 8, 2009

Josh always treats me as if he's pleased to see me - friendly and respectful. He listens when I talk and explains the work to be done. At my most recent visit, I was able to get work done on the dealership computer and the service on my car was done quickly and properly. Also of note, the coffee is excellent.

rickferguson

Dec 5, 2009

My 2003 Jetta needed service and I was debating if I wanted to take it to a Dealer or private shop. My prior experience with Dick Hannah Volkswagen was only to buy parts or look for a vehicle. In my oppinion they were about average compared to other Dealers that I have been to. I had a new key programmed and requested that they see if the engine had the latest flash file. Also I wanted to know what the radio code was for this car because I purchased it used. Was informed that they would have to hook up another computer to check engine software but they would see what they could do for me. I requested that they give an estimate if it was going to cost extra.As I waited in the comfortable customer lounge, I had some cookies and coffee and watched a good football game on tv. The sales and service staff were very freindly.I asked the customer service advisor Phi Nyugen if my car was done yet and requested that the radio code was documented on my owners manual. She personally hunted down the information and came in to let me know what was happening with the car. I was very pleased to hear that there were no charges for the extra requests.My job is in customer service and I was inspired by the Service Dept at Dick Hannha Volkswagen. They get it. Phi is awesome!I will be back if and when I need further service.Thanks for your great work.Rick FergusonVancouver, Wa

Charlene09

Dec 4, 2009

this dealer has been very good about answering all of my questions on the VW EOS I purchased. I really appreciate the shuttle service provided when you have your car worked on.All of the people I encounctered were great, answering all of my questions.

DowneyGr

Nov 25, 2009

I am an ex-technician myself, and as such, this was the first time our Passat has been in a dealership since we bought it 5 years ago. The only reason it went was because there were four significant recall campaigns that I wanted to get taken care of. The work was done in a timely fashion and the staff was courteous and helpful. They even offered to wash it for me when everything was said and done. Given how dirty it was, that feature alone was worth the trip in and of itself. :)

stacyw11

Nov 25, 2009

We recently took our 2006 Passat in for service and Ryan was incredibly friendly, helpful and thorough. Our car was ready when promised, and it was seemless because they provided a rental. It's so refreshing to experience excellent customer service nowadays! Thank you, Ryan!

deliz

Nov 13, 2009

Brought my 2003 Passat in for a problem water pump, splash guard and cruise control issue. They fixed everything on time and explained it all well. Even though the cruise control issue was due to my stupidity, they didn't make me feel stupid. That was a plus!

nolan

Oct 24, 2009

We brought our 2009 VW Jetta in for some warranty work, Ryan checked us in and was very nice. When Nolan picked up the car they were polite and they went over everything they did to the car. They told him if we have any more problems or questions to please call or stop by.

gpa1992

Oct 23, 2009

The 2004 VW Passat is the 4th car I have purchased from Dick Hannah Volkswagen. To support my purchases, I have always had my service done at this dealership. Previously, I had worked in Outside Sales, and I certainly recognized the importance of keeping up the service as recommended. I am always been able to get an appointment at one of my targeted dates and times and never a mix-up on appointments. They seem genuinely interested in taking care of my cars concerns, and I have always had the work completed in the agreed upon time frame, with what I feel is a fair price for qualified, professional work.

cpowlison

Oct 21, 2009

Phi has been wonderful in the service department. She's always willing to explain what's being done and then what has been completed. She has saved us plenty of money on our service by explaining and applying the discount available to us as "Customers for Life". She is always in a plesant mood, which is very much appreciated.

rbjackson

Oct 21, 2009

The staff at Dick hannah Volkswagon are truly professional. Customer service is their first priority and it is reflected in their Customer for Life Program. All concerns and questions are always resolved. Peter, Ryan and Becky in finances are awesome!

pdxreview

Oct 20, 2009

Good dealer. They were ready to help me when I drove in even though I was late for the appointment I set. They completed the service in less time than they estimated. The waiting area was clean. Everyone was friendly and professional.No complaints.

S.Thompson

Oct 17, 2009

I bought a 2006 model and they have treated me as if I bought a brand new vehicle. The "customer for life" is very assuring that I will be taken care of, no matter what my problem is. I've been in for minor service issues a few times and have been treated with excellence every time. They even wash my car when it's in.!! Who else does that!?

Akuma548

Oct 16, 2009

Firebdky staff but the seemed a little busy to get to me even though I was one of only 2 customers in the service dept. car was returned early but I had to remind the do complete the job. They for got to put on my plates. My overall experience was good and I plan to continue having my Volkswagen passat serviced there and would recommend the service dept to anyone with a volkswagen.

tworral

Oct 13, 2009

I have taken my Jetta to the Dick Hannah Volkswagen service center since I purchased it new (from Dick Hannah) in 2005. I have always been incredibly pleased with their friendly and attentive staff. Courtesy shuttles are available to drop you off and/or pick you up, and they also offered me a free loaner vehicle the one time that my Jetta needed to be kept overnight. I have always been incredibly satisfied with the Dick Hannah Volkswagen service center.

gnzlsjhnm

Oct 11, 2009

The service was very professional and courteous.The service representative,Mr. Ryan Morell,was very helpful and knowledgeable.The service department makes sure that your maintenance concerns are resolved in a timely manner.I recommend their service to everyone.

pgwyoi

Oct 9, 2009

We have always been impressed with their great service and attitude towards the customers. Since our first Dick Hannah purchase of a Subaru, we have also purchased a Honda and a Volkswagen from this dealership. In all three cases (with three different drivers) we have never had a bad experience at Dick Hannah. They provide great explainations with each service and never have missed on a commitment.

CCharnquist

Oct 8, 2009

Highly professional service department. Ease and convenience of scheduling routine work necessary. Full explanation beforehand of time required to do work and the probable cost. The work has always been completed on that schedule. Only negative is that every visit includes recommendations by service representative of supposedly needed additional work to be done on the vehicle, always with an additional high three-digit price tag. Have been warned by an acquaintance who works in the auto service business to always get an outside evaluation of the diagnosis before having the 'high end' recommended work done. Twice before such "second opinion" questioned necessity of work Hannah recommended. I understand throughout the auto service industry, 'recommending additional service' is SOP so it puts me a bit on edge when bringing the car in and to know for sure when and when not to take such recommendations seriously. Other than that, I am completely satisfied with Hannah's service.

stgubala

Oct 8, 2009

This was my first scheduled service for My 2009 Jetta TDI. Everthing was handled in a reasonable ammount of time and scheduleing a time I could meet was easy. I doubt that I would consider getting post warrantee service at the dealership at he quited price. (approximatly $156 for synthetic oil change/ water filter drain and general saftey check...)I cant see that going over about half that ammount.

bengnow

Oct 7, 2009

I've always had excellent service from Dick Hannah VW in Vancouver, Washington! You have to make your review at least 250 characters so I'm sitting here typing away until I get there. Oh what fun I'm having. What anal, public school educated idiot came up with this!

tedge

Oct 7, 2009

I have enjoyed the service I have received on my vehicle. The service is not done quickly, but there is a comfortable waiting area with internet, where I can occupy myself. Their lifetime customer program seems to be a good one. I have already received the free tires they promised, which was very timely since it was before leaving on a vacation road trip. The service people are professional,capable and reliable.

liltanker32

May 30, 2009

I went to trade in a toyota and they got me out of it with no worry. got me the number i wanted and everything. now, i have had the car in 3 times. its a 09 vw cc sport. it just up and dies. no reason what so ever, they tell me there is no problem with it the first time they give it back to me. i take it home and drave it to work and on the way home the thing dies and almost kils me. steering goes out and the car dies and i almost drive off of a 30 foot cliff. i work up in the mountain. so i take it back they keep it for 5 more days. theres nothing wrong with this sir. i tell them there crazy and if it does it again and i am involved in a wreck im gonna sue them all. next thing you know a vw corprate guy calls me and offers me a 150 dollar check to compensate me and says there gonna get my vehicle fixed. so i except and hope everything will be fixed. get the car back and the next day im a block away from my house and the car dies out in the middle of the intersection and wont start up again. take it to them 2 days ago ad they say there gonn atry to get a vw tech to come from seatle to look at it. so now my next step is on monday im gonna call dick hannah and speak to jennifer hannah. vice president. i told the service manageer abby. i just need a reliable vehicle and she gives me her song and dance and say there gonna compensate me. so im gonna call jeniffer and ask her to see if its possible that they buy back my vw cc and walk me across the street to jeep and sell me a dependable jeep or else im gonna hire a lawyer. so we will see how it goes. the sales manager abdul is a complete jerk. when i bought the car i rolled over some negetive equity into a lease and it all works out. he tells me that i need to make sure not to ask for them to buy the vehicle back because i rolled negetive equity into my lease. they guy makes it seems like i want out of my car and to just go away. i told him that i want a dependaple vehicle no a piece of crap vw. so hopefully monday, 6/1/09 i will speak with jeniffer hannah and she can help me get out of this vw and into a jeep across the street. be cause i will refurse to deal with dick hannah vw. they are a garbage dealership and they need to go through and really look at there staff they have there and find some new employees. DONT BUY FROM DICK HANNAH VW. THEY WILL TREAT YOU LIKE A PIECE OF GARBAGE THAT HAS JUST BEEN THROWN OUT.MARK JANSEN5/30/2009

DRMUR

Sep 3, 2008

DO NOT BUY CARS FROM THESE PEOPLE!I spoke to one of the sales reps on the phone last week and had him give me their price on a new VW. It was the most competitive price I've found yet and I made the guy promise twice that that would be the price I got if I drove up there and bought that exact car. Wrong. I got there and of course they couldn't give me that price. These guys are crooks and they'll do anything to get you in the door to sell you a car at a higher price. I urge you not to support businesses like this.