Used Cars for Sale at Dick Smith Ford in Kansas City, MO

D Saxton

Oct 9, 2021

Worked with Jim and he did a great job in making my visit a great experience. He said he had been at the location for 30+ years and the way he handled everything showed it. From start to finish he made sure that there wasn't anything that wasn't understood before making my purchase. Never felt pressured, and the way things were conducted helped me make my decision on purchasing my vehicle. Can't remember the guy who did the finishing paperwork, but even he made the experience great. Would definitely recommend him (Jim) to anyone looking for a vehicle.

Kevin Ware

Nov 11, 2021

Great buying experience from Josh Fernandez. He was super responsive and updated us as our car was being built for two months. Elias in finance was also very helpful and didn’t BS anything or try to sell us anything we didn’t need. My cynicism of dealerships is gone!

Leroy Jr

Aug 24, 2021

I'm retired and live on extremely limited funds. I was looking for a great value and low payments that I could afford. Ryan Ortiz and Devon Ortiz went above and beyond what I expected. As soon as they found the style of car I was looking for and a great price they immediately called me to let me know they had it. I was out of town when I got the call from them and we did the deal while I was away. I bought the car and can't be more pleased with what they did for me. Thank you so much guys. I love it.

K

Oct 21, 2021

If I could give zero stars, I would. I dropped off my vehicle at 7am. When I arrive nobody was inside the front service desk. I look around and see the clerks laughing and giggling talking about the new Ford bronco. I stare at them and then nobody even acknowledged my existence. Then this lady finally asks what I’m there for. I tell her I had an appointment for safety recall on my airbag system. She tells me to bring my vehicle into the garage and come back inside which I do. She walks around aimlessly and I stand around watching the other clerk play on her phone. The lady finally tells me that they would call me when my vehicle is done. Fast forward to 3 pm when I call and ask them for the status of my vehicle. Nobody answered the phone. The main sales clerk finally picks up the phone and transfers me over to the service side. The phone rings and rings without a response the phone clicks over as if someone picked the phone up then puts me on hold for the phone to ring again. Then the sales clerk picks up the phone and tells me to leave a message. I give her my information. I finally received a call back at at approximately 4:20 PM from the clerk I dropped off my vehicle with. The clerk then states well the mechanic is having issues with you passengers seat and needs to remove the seat to get to your passengers air bag. At this point I’m in shock because seats aren’t hard to remove and the seat she was talking about was simply unplugged. Then the clerk stated we’ll call you back once we figure out how to move the seat. I grow increasingly upset because I knew it was a crock of BS and that they only started working on my vehicle at the last minute, I regret even taking my vehicle here. Terrible and unprofessional service at this dealership.

John Michalski

Oct 23, 2021

This was the best experience buying a car I’ve ever had. Jim, the salesman, and the other folks I dealt with were quite pleasant. Thank you.