Used Cars for Sale at Dolan Toyota in Reno, NV

Jessica Calderon

Sep 6, 2016

Came in looking for a new car. Everyone was very friendly and I never felt pressured into making a purchase.

Jst1jess

Sep 5, 2016

I came in with my brother and was able to purchase a 2016 Camery. Everyone was very helpful and Brycen Bissett was very friendly. I never felt pressured into purchasing a vehicle. Very please with everyone.

donna

Sep 1, 2016

Alexey could not have been nicer or more helpful. Would recommend this gentleman to any wanting a Toyota or any other vehicle u might be considering.

Carl and Alice kelley

Aug 30, 2016

Thus is my second car I bought from Dolan, salesman Gaylen, First time 4 months ago gaylon was great, very knowledgeabe and attentive I bought a tundra, came back a couple of days ago we asked for gaylen because he was so helpful with our first purchase, very polite very helpful will always come back specifically for gaylen. We love our tundra and now our 4 runner.

Baxterlib

Aug 30, 2016

Bought a Highlander today. Customer service was superb from sales person to finance to check out! I would not even consider buying at any other Reno dealership.

Patricia J Gates

Aug 28, 2016

Everyone at Dolan with whom I had contact was absolutely wonderful---friendly, courteous, solicitous, answered all questions. I felt welcomed back as this was my 3rd purchase from Dolan/Reno. Wonderful sales lady (Sarah and Beth) and very knowledgeable financial person, Richard. Welcome follow up next day. Excellent explanations of highly electronic dashboard. If I need further help I am invited back with any questions. Very reassuring.

Ken36

Aug 27, 2016

I was in search of a car to replace my wife's car that was falling apart. I didn't have good credit and was treated professionally and with honesty. I laid out my budget and Zac worked hard and fast to find solutions to my problem. It worked out that a lease is what suited my needs best.

John

Aug 19, 2016

Bought a used car. Didn't enjoy my experience. Too many people involved in the sale. They just pass you along from one person to the next and forget about you. They make promises to make the sale but don't honor them.

Nick

Aug 19, 2016

They only care about your money. Used car buyers aren't treated as well as new car buyers. It's always someone else's job to help you, no one follows up on what they say. Don't buy maintenance plan for anything other than Toyota otherwise they don't know what they are doing.

JC and Chante Conway

Aug 16, 2016

It all started on a Friday afternoon when I stumbled upon some leasing options on the Toyota website. I made a quick call to the dealership and within seconds, Karlee was on the case!! She answered every question I had about their financing options, and believe me, I had a lot! Karlee was in constant contact with me for the rest of Friday night and into Saturday morning. She made herself readily available and her attitude towards her job was infections.After discussing lease options with my wife, I shot Karlee a text and received a quick reply scheduling an appointment for noon the next day. I asked Karlee if we could put in my wifes credit information over the phone to save time and again, the Dolan team was on it and ready to help!! Karlee transferred me to Bryan in the sales departments where he was able to complete my wifes credit applications over the phone. This step probably saved my wife and me an hour or two in the car buying process. With my wifes credit ran we headed to the Dolan dealership excited about the experience of buying my wife a brand new car. When we arrived at the dealership we were immediately greeted with two smiling faces from Bryan and DJ. Both were very friendly and told us they would take good care of my wife and because of her strong credit we were looking at a lot of options!Now comes the fun part, picking a car!! My wife loves the new RAV4! First, she thought she wanted red, so Bryan took us out on the lot and showed us a red RAV4. Now, if you know my wife you know she has the uncanny ability to change her mind in the blink of an eye. No red for her, now she wanted to look at a black RAV4. Bryan was quick to respond and took up to the very top of their parking garage where we found the LAST black RAV4 in the joint! We truly lucked out and had Bryan not been able to find the car my wife wanted, we would have left that day happy campers but not fully satisfied. After we picked out the car, we headed back to the office. Bryan immediately asked us if we wanted some water and food. Jumping at the opportunity, my wife and I both got a few waters and Lunchables to hold us over for the reminder of the day. Bryan picked up the tab, and we enjoyed our food while the contract and financing options were being put together. After about 20 minutes in the office, Bryan introduced us to Danny who would be taking care of us for the remainder of the day. I work in finance and I can tell when someone is buttoned up and Danny was just that! He was extremely professional, knowledgeable and friendly. I work at Harley Davidson Financial Services and while discussing every detail of the warranties and contract, Danny was still able to chat with me about finance, cars and motorcycles. Very Impressive! Once the contracts were signed we were finally ready to drive away in my wifes new car.The whole experience was FANTATIC and we couldnt be more thrilled to be part of the Dolan family!! I recommend coming to Dolan if youre in the market for a car because the extra attention to detail, expert knowledge of product, and most importantly friendly and helpful attitudes truly set them apart from their competitors. In my opinion, Dolan is the best dealership in town and they will for sure see the Conway family again! Thanks Team Dolan, for everything!Best Regards, JC and Chante Conway

Jeffrey Deroche

Aug 16, 2016

We absolutely enjoyed our buying experience at Dolan Reno Toyota. We had been considering a Rav4 for some time. Originally test driving one in December of 15. Our salesperson at the time, Brian Bowley, provided us with exceptional service and knowledge of the vehicles features. It was a no stress, no pressure experience. When we returned in August, we asked for him again.Dolan Reno Toyota has an extensive and well kept website of all the vehicles they either have in stock or that are in transit. This made it exceptionally easy to choose the exact vehicle and features we wanted, and reserve that vehicle once wed made our selection. As well, they have tools to help you calculate your payment, (in our case it was almost down to the penny), so we knew exactly what to expect when we arrived at the dealership.Brian called us ahead of our appointment to confirm, and also let us know that our vehicle had been pulled aside and was waiting for us. When we arrived at the dealership Brian greeted us and showed us straight to the Rav4 we had selected, which was parked steps away from the front door. The entire transaction from start to finish was under two hours. This included the vehicle being detailed while we finalized the finance paperwork with Richard Gardner.At the end of our transaction they pulled our Rav4 into one of the departure bays, where Madison Vannostrand went over all of the vehicles features, as well as assisting us in linking our phones and demonstrating how to navigate all the menus.In all, this was THE most pleasant and straight forward auto buying processes I have ever been through, and other dealerships should look to model themselves after this. My wife and I definitely felt that everyone there was there for us and we would not give any of the staff at Dolan any less than a stellar rating, including the ones whose names not included in this review.Thank you to all who assisted us in the purchase of our 2016 Rav4 XLE! Please feel free to share this feedback in whatever capacity you see fit! Sincerely,Jeff & Jennifer Deroche

conwayj9

Aug 16, 2016

It all started on a Friday afternoon when I stumbled upon some leasing options on the Toyota website. I made a quick call to the dealership and within seconds, Karlee was on the case!! She answered every question I had about their financing options, and believe me, I had a lot! Karlee was in constant contact with me for the rest of Friday night and into Saturday morning. She made herself readily available and her attitude towards her job was infections.After discussing lease options with my wife, I shot Karlee a text and received a quick reply scheduling an appointment for noon the next day. I asked Karlee if we could put in my wifes credit information over the phone to save time and again, the Dolan team was on it and ready to help!! Karlee transferred me to Bryan in the sales departments where he was able to complete my wifes credit applications over the phone. This step probably saved my wife and me an hour or two in the car buying process. With my wifes credit ran we headed to the Dolan dealership excited about the experience of buying my wife a brand new car. When we arrived at the dealership we were immediately greeted with two smiling faces from Bryan and DJ. Both were very friendly and told us they would take good care of my wife and because of her strong credit we were looking at a lot of options!Now comes the fun part, picking a car!! My wife loves the new RAV4! First, she thought she wanted red, so Bryan took us out on the lot and showed us a red RAV4. Now, if you know my wife you know she has the uncanny ability to change her mind in the blink of an eye. No red for her, now she wanted to look at a black RAV4. Bryan was quick to respond and took up to the very top of their parking garage where we found the LAST black RAV4 in the joint! We truly lucked out and had Bryan not been able to find the car my wife wanted, we would have left that day happy campers but not fully satisfied. After we picked out the car, we headed back to the office. Bryan immediately asked us if we wanted some water and food. Jumping at the opportunity, my wife and I both got a few waters and Lunchables to hold us over for the reminder of the day. Bryan picked up the tab, and we enjoyed our food while the contract and financing options were being put together. After about 20 minutes in the office, Bryan introduced us to Danny who would be taking care of us for the remainder of the day. I work in finance and I can tell when someone is buttoned up and Danny was just that! He was extremely professional, knowledgeable and friendly. I work at Harley Davidson Financial Services and while discussing every detail of the warranties and contract, Danny was still able to chat with me about finance, cars and motorcycles. Very Impressive! Once the contracts were signed we were finally ready to drive away in my wifes new car.The whole experience was FANTATIC and we couldnt be more thrilled to be part of the Dolan family!! I recommend coming to Dolan if youre in the market for a car because the extra attention to detail, expert knowledge of product, and most importantly friendly and helpful attitudes truly set them apart from their competitors. In my opinion, Dolan is the best dealership in town and they will for sure see the Conway family again! Thanks Team Dolan, for everything!Best Regards, JC and Chante Conway

Jeffrey Deroche

Aug 15, 2016

We absolutely enjoyed our buying experience at Dolan Reno Toyota. We had been considering a Rav4 for some time. Originally test driving one in December of 15. Our salesperson at the time, Brian Bowley, provided us with exceptional service and knowledge of the vehicles features. It was a no stress, no pressure experience. When we returned in August, we asked for him again.Dolan Reno Toyota has an extensive and well kept website of all the vehicles they either have in stock or that are in transit. This made it exceptionally easy to choose the exact vehicle and features we wanted, and reserve that vehicle once wed made our selection. As well, they have tools to help you calculate your payment, (in our case it was almost down to the penny), so we knew exactly what to expect when we arrived at the dealership.Brian called us ahead of our appointment to confirm, and also let us know that our vehicle had been pulled aside and was waiting for us. When we arrived at the dealership Brian greeted us and showed us straight to the Rav4 we had selected, which was parked steps away from the front door. The entire transaction from start to finish was under two hours. This included the vehicle being detailed while we finalized the finance paperwork with Richard Gardner.At the end of our transaction they pulled our Rav4 into one of the departure bays, where Madison Vannostrand went over all of the vehicles features, as well as assisting us in linking our phones and demonstrating how to navigate all the menus.In all, this was THE most pleasant and straight forward auto buying processes I have ever been through, and other dealerships should look to model themselves after this. My wife and I definitely felt that everyone there was there for us and we would not give any of the staff at Dolan any less than a stellar rating, including the ones whose names not included in this review.Thank you to all who assisted us in the purchase of our 2016 Rav4 XLE! Please feel free to share this feedback in whatever capacity you see fit! Sincerely,Jeff & Jennifer Deroche

lovemyPrius

Aug 2, 2016

Beth Pollard: excellentTyler Larsen: excellentCraig Burkham: learning financeAmount of paperwork: ridiculous!!!! After we had decided on the vehicle, we were at the dealership another 3 hours to finalize the paperwork. I signed 30-40 documents and then E signed them again. So much for computers making life easier!

Gingerly

Jul 29, 2016

Our past car buying experiences have always been less than ideal. But we came in a few weeks ago just to take a look at and sit in a 4runner. Kris Surabotsopon and Steve Harris were extremely friendly and knowledgeable. We were so impressed that after going to a couple of other dealerships we came back and purchased our 4runner from Dolan.

jbj

Jul 24, 2016

buy our minivan Toyota Sienna at Dolan Toyota, was a very pleasant experience, thanks to Johnathan Duarte, Uriel Jimenez, they explained to us and answered all the questions and concerns we had about the issue of financing the vehicle, and especially helped us in "Spanish" when you come to this dealer ask for them, especially if you need assistance in Spanish.

junemars

Jul 22, 2016

Ben Peterson is very professional and knowledgeable of the Toyota Highlander that I leased. This is my third sales experience with him and every time, he is on top of his game! Thank you Ben.

Disappointed Customer

Jul 20, 2016

On July 11, I received an email message from Beth Pollard that congratulated me on the one-year anniversary of my Toyota Corolla purchase. I replied to the message and indicated that I was told by the salesperson when I bought the car that my first oil change was free, and if she could confirm that, I would like to make an appointment. Someone texted me from 775-432-0244 and set up an appointment for today, July 20, at 10 a.m. When the service consultant, Leesa Stevens, was checking me in, I reminded her that this was my first oil change and, according to the salesperson, it would be complimentary. She agreed, and I went to the waiting room, thinking everything was fine. Ms. Stevens came back a number of minutes later and explained that the oil change wasn't free because I didn't have a maintenance contract. I explained again that I wasn't doing it as part of a maintenance contract but as my first complimentary oil change. She said that wasn't possible because it had been over a year. I told her about my correspondence with Ms. Pollard, and she said she would talk to her manager. I went back to her office, and the manager looked annoyed and told me grudgingly, "We'll do it this time, but this can't happen again," as though I was demanding something unreasonable. When I checked my date book and saw that I had purchased the car on July 22, 2015, and that today was July 20, 2016, I went back to Ms. Stevens and let her know it hadn't yet been one year and that I didn't appreciate the manager's response. She defended him, saying that they didnt know the dates and that my records didn't indicate anything about "Dolan care." I told her that wasn't my problem. The date I bought the car should have been clearly indicated in my records.I am very disappointed with my experience with Dolan's Service Center because I had been led to believe Dolan offered superior customer service ("the Dolan Difference"?). I had lived here only one year when my previous car, a Honda, was totaled in an accident and I had to buy a new car quickly. My daughter, who had lived here for 10 years, told me to go to Dolan because they had such a good reputation. The only car dealer I visited was Dolan Toyota and I bought the first car I drove. I certainly expected this first service experience to be very different, and if I can avoid it, I do not plan to return.

jose izquierdo

Jul 19, 2016

Second car in a month my dad just bought a 2016 Toyota Tacoma and loves so I decided to give it a try and I got what I wanted at a price that I wanted 2016 Toyota Rav4 thanks.

JSamp

Jul 7, 2016

I usually hate the Evil Dealership and all it stands for, but this time with a direct contact with Beth Pollard, and her no nonsense, yet genuine help, I felt at ease and very happy with my whole transaction. The whole process was so painless and hassle free that I was shocked when I was driving away in a new truck that easily. Thanks

Coach Abramson

Jun 24, 2016

I have purchased approximately 10 vehicles in my lifetime and I can honestly say that this was by far the best car buying experience. I cannot say enough about the sales team that worked very hard to get me the specific vehicle that I wanted, even though it appeared to be out of reach. Specifically, Sales Manager Casey Yocum, who understands how to make each customer feel like they are the most important person in the room; Vehicle Specialist Zac Barrett, who took the extra time to explain all the bells and whistles to me, even though that wasn't his job; Finance manager Richard Gardner, who explained all of my warranty options without and pressure; Briana Lazaro and Courtney Duskin, who helped get me started and answered all my questions; and finally Madison Vannostrand, who was so patient with me explaining how to work all of the electronic features. If I could give Dolan more than five stars, I would

Jennifer Zirbes

Jun 20, 2016

Went to Toyota/Scion to service my 2014 Yaris...Ended up purchasing the Corolla LE. Love, love, love it. Zac is a knowledgeable salesperson and is a straight shooter. The folks in the service dept are also wonderful..Thank you Jennifer Z.

Snow47

Jun 12, 2016

The purchase of a car is usually a bad experience, but this was not the case.I enjoyed Jonathan knowledge and no hard sell coming from him.

Carol from Truckee

Jun 3, 2016

We went to Dolan Toyota with the intention of purchasing a small truck. We were greeted by Aaron Greene and he showed us what we thought we wanted. As we realized that the smaller truck wasn't going to meet our needs, Aaron introduced us to a very low mileage, certified used Sequoia and we were very pleased.Aaron paid attention to what we said and followed through after the sale to take care of a couple of details we requested.Overall, a great experience and a very exceptional young man!

Beth

Jun 2, 2016

I was referred to Beth Pollard from a client who has dealt with her on many occasions. I tried to shop locally ( Carson City Nv) but unfortunately after 5 attempts with no return calls I gave up and sought a referral. I have owned luxury cars for a couple decades and I will say dealing with Beth and the Dolan team was definitely a " Mercedes" experience. I appreciate the quality of the whole experience and the vehicle is a 10.

piecoman

Jun 1, 2016

We have used the service dept, for a Highlander that we purchased in Arizona. Enjoyed the experience. So, we thought we would check them out for another purchase. Really glad that we did!!Everyone that we dealt with at the dealership rated first class. Beth was our salesperson and she did an excellent job. We are now a very happy two Toyota family. Thanks for such a great job. Ron and Sharon

Dzazueta1972

May 20, 2016

Dolan Toyota Collision was a nightmare we should have picked up our car last Friday May 13th they told us our car was ready we even returned the Rental we get there and they are closed, we go back Monday the 16th we pay over 7500 dollars and our car has a light on some type of electrical problem, the sun roof not closing, grease stains on the roof liner, a big scratch inside and out of the drivers window, it's a week later today is May 20th we still have no car because they broke my remote key and they had to have it replaced. Mark the manager said he would get us a rental because all the other damage was caused by them, no rental and he doesn't return calls, Would not ever ever take my car there Awful customer service and Mark is a complete liar

RENA-EMYLEE B Hernandez

May 20, 2016

Alexey made finding the car we wanted so easy, no pressure just complete support. He was very informative and really wanted us to get what we came for. He worked closely with Jeremy who worked miracles with the numbers we needed and that worked financially for us. Our sale literally took 3 hrs from the time we set foot at Toyota, with the help of these two. Jeremy definitely fought in our corner I feel to make sure we didn't fall in love with our car for nothing. I've never had such an amazing experience when making such a big purchase like this. He definitely made it stress free.

Jimmy & Nora

May 18, 2016

Dealing with Zac Barrett was a real pleasure. He was very knowledgeable and kept us going in the right direction once he knew the vehicle we wanted. Once it was decided to buy the Tundra it took less than three hours to leave the dealership. Dealing with Zac and then with Chris Clark in finance made the whole experience enjoyable. Hats off to the DOLAN team. You have the best staff we have ever dealt with.

Sfssg

May 18, 2016

My wife and I have purchased 5 Toyota vehicles from Dolan Toyota over the past 10 years and would not go anyplace else! They advertise a no pressure sales approach and follow through with exactly that. Their customer service is extraordinary and it is a pleasure to purchase a vehicle there. We recently purchased a Toyota tacome through Beth Pollard and was extremely satisfied with her knowledge and customer service. Can't say enough good things about our experience.

Forrester

May 14, 2016

Due to changes in my life, I was compelled to downgrade from my 2014 Toyota Tundra, in order to save money so that I might purchase a house. I also wanted to find something sporty, in order to satisfy a midlife crisis. Salesperson Brycen Bissett took me straight to a car that had just been traded in, and I immediately wanted it. The energy of Brycen and the dealership as a whole is so much different than that of their competitors-absolutely no pressure, no games, just straight forward numbers that add up. Craig Burkham, and Jesse Huggins once again worked their magic and gave me a great trade in value, as well as a fair price on the 2014 Subaru WRX STI. I would highly recommend anyone looking for a new or used car, to deal with the Dolan crew. Their used car inventory is massive, and the inspection the car is given is extremely thorough. Thank You once again Dolan Toyota.

PilarG

May 13, 2016

After going to five other dealerships, my husband and I decided to check out Dolan Toyota Scion. I immediately found the Jeep Cherokee I wanted and our salesman, Aaron was friendly, knowledgeable and professional. We learned that he was new to the dealership and we were honored to be his first customers! George was our finance manager and he was able to get us a great rate, term and payment. I usually don't like going to car dealerships, but Aaron and George made buying a new car easy and stress free. They really care about their customers and we will definitely do business with them again! I am recommending Dolan Toyota Scion to all my friends and family.

Jeanne

May 9, 2016

The salesman who walked me through the search and decision to lease my new Toyota Rav4 XLE, Gaylen Christean III, was so helpful and knowledgeable. I was so appreciative for his understanding and consideration of my needs and concerns. Thank you Gaylen for such a pleasant experience in the lease purchase of my new Toyota RAV4, I love it! I would highly recommend Reno Toyota and especially Gaylen. Thank you, Jeanne

dolan_sucks

Apr 30, 2016

My problems with this dealership began when I brought my 2010 Tundra in for an alignment and general servicing back in February. They performed the alignment, did the scheduled maintenance for 60,000 miles and inspected the vehicle. I was told when I picked up the truck that it had a small oil leak around the dipstick that wasn't a big deal and would be an inexpensive fix that could be done later. While driving home from the dealership my check engine light came on. I checked the codes and was given the code for a small evap leak of the emission system and thought that I'd bring it back to Dolan to get it checked out. I couldn't get back down to Reno until April and by that time the alignment had started to drift. I scheduled an appointment on 4/16/2016 for diagnostics on the CEL and alignment. I was told that the driver side subframe tab for setting the alignment had been damaged, the carbon canister for the emission system had gotten water in it and would need to be replaced and the previously diagnosed minor engine oil leak was actually a major leak and could compromise the life of the truck's V8 engine with potential catastrophic failure. They quoted me about $2,000 dollars for the work and said they would set me up with a rental car for a week. They told me that the truck's warrantee had expired and I would have to pay for the work. While driving home I made some phone calls to 2 Toyota mechanics I know and to the dealership where I bought the Tundra. It turns out that the emission system work is covered under warrantee and the diagnosis of the CEL had probably been made based upon codes only and it was likely that the carbon canister was not even the problem. I turned around and brought back the rental and asked Bryan Bough, the Toyota maintenance associate I was working with, about the warrantee. He wouldn't answer me - instead he had someone get my truck. When I asked for the final estimate of costs for the work to be done, he flat out refused to give it to me.So the following week I get a call from the maintenance manager, who had heard about my situation, asking me to give them a second chance. He told me that if I returned he would make things right by taking care of the engine oil leak under the warrantee and fix my alignment. In the meantime I had cleared the codes for the check engine light and bought a new gas cap. After 100 miles and a dozen or so starts the CEL had not turned back on.I return to Dolan and am told that the emission system is fine. They agree to repair the seals causing the oil leak. BUT the alignment problem would involve replacing the subframe, requiring a body shop and cost of $4,100. I am told by Bryan Bough that the damage could only have been done by a mechanic applying too much force while adjusting the alignment. I ask about the alignment work done at Dolan Toyota 2 months ago back in February. I had been to no other shop and nobody had touched my truck between when I had the alignment work done in February and when I returned on 4/16. He denies the damage had been done there and recommends that I make a fraudulent insurance claim so the work can be paid for by my insurance company. I then make calls to the service manager who refuses to talk to me or return my messages. I make a formal complaint to Toyota USA who does nothing but forward my complaint to the dealership.I cannot believe that Toyota USA would not do more about my situation. SHAME ON YOU TOYOTA! This Tundra is the 4th Toyota that I have owned. I've spent over $100,000 on Toyota purchases in my lifetime. Toyota makes a quality product, but I will never purchase another Toyota! As to Dolan Toyota, I just hope anyone who reads this review to decide whether to make a purchase or have servicing work done here to know who and what they are dealing with. Poor diagnostics and customer service. Personal dishonesty and encouraging clients to commit fraud... All to make a buck. Dolan Toyota.... No thank you! Never again!

Earthfriendly

Apr 29, 2016

The reason for this rating is because of the superior care and attention that my wife and I received from the Sales Representatives (Kris Surabotsopon, Chris Clarke, and Madison Vannostrand). I purchased this vehicle on 27 April 2016.

Anz1308

Apr 17, 2016

Jeremy Parke and Bruno were very helpful to us with the purchase of our brand new Tundra! They made the process easy and quick. Also, they were not pushy and gave us the time we needed to commit to the purchase. Thank you for all your help!

Happy Buyer

Apr 11, 2016

I had such a good experience in 2013 working with Beth Pollard and her assistant Justin, I returned to Dolan Auto when my lease was up on my beloved Sienna. This time purchasing a 2016 Highlander working with Beth and Justin was a supportive, efficient, smooth experience. Beth and the finance people offered several options and found the best plan for me. I have had great service and purchase experiences at Dolan Auto.

Terriejean olsen

Apr 8, 2016

I am happy to write this review of Dolan Toyota because, When my hubs and I walked into the Dolan Toyota dealership, I had already been in the day before and found my new baby. I got on line the next morning and sent a message to their site asking if the blue Tacoma was still available and made an appointment to come look. I needed to bring my hubs with me to think about making the deal. We had already gotten pre approved with our credit union for the loan , so we assumed that was a done deal. We didn't have pristine credit but good enough to get financed. When we arrived the gentlemen Justin, that had shown me the truck the day before, greeted us and took us inside to get keys and introduced us to Beth. Everyone was very kind. We looked at the truck, took her out for a test drive, and as I knew we would, went inside to do the deal. After getting the run around from our credit union, Beth got to work, got us our loan at a better rate, helped us understand what we'd be looking at so far as payments and was very patient with us. Justin was there the whole time making sure we had everything we needed and staving off other interested buyers, hehe, cause this Truck is quite a desirable item on their lot. All in all, the buying experience was great, Beth , Justin and the finance gentlemen ( sorry I don't recall your name) were all so kind, patient and helpful. So it is true, the Dolan experience was pretty amazing. Best of all, I got to take Blue Betty to work that day . One other thing I want to mention , and this was a very pleasant surprise, they have an Allstate office in their dealership, a real nice Gal named Gigi runs it, We switched that day and our coverage is better than we had before and we saved over three hundred per year in all of our coverages, even with the new Toyota Trd off road. We are happy campers! Thanks so much for all of your help that day guys. We look forward to doing business with you and I love my new Drean Truck!

Proud Tacoma Truck Owner

Apr 2, 2016

New to Nevada and we had heard very good things about Dolan Toyota Scion. All was true with our experience. Very professional and all staff so courteous. Especially Jeff Taylor, he was so helpful in helping us order and receive delivery of our Tacoma truck. He went so far to take pictures of the truck being unloaded for us. Will be back when it's time for another Toyota.

Tara McAuliffe

Mar 28, 2016

This was a great first time buying experience. The salesperson, Ben Petersen, was very courteous and patient. He worked hard to get me a deal I could work with. 10/10 would recommend.

hickfromthesticks

Mar 27, 2016

I had a great experience with Zac Barrett at Dolan Toyota. He was attentive, friendly, knowledgable and continued to give me great service after the sale. I was able to leave my car there for a week after purchase and when I picked it up, not only did it look like a brand new car, but I received a good hour of Zac's time as he walked me through all the intiricacies of the on-board electronics and other perks of the car. I really, really appreciate that fact that the salespeople are paid on service instead of commission. That alone was worth the trip to Dolan!

Denellgw

Mar 25, 2016

Had a wonderful experience at Dolan Toyota. Beth was super friendly and knowledgable. Her follow up sealed the deal for us on a 2015 4Runner. Very smooth transaction. Justin was also super helpful and hospitable.

Fred Felipe

Mar 24, 2016

Dear Dolan Toyota, First and foremost, it was another priceless transaction with Dolan Toyota specially with staff who assisted me the most that I condiser a family , Justin Longtin, Beth and Finance Chris they always give my family the pride and joy for "always"making it possible for us to own the vehicle our "Dreams". I can say that Dolan Toyota will aways be capable to give us, you and everybody that quality of service and unforgettable experience when choosing your next vehicle!. Sincerely, Fred Felipe

frederickfelipe

Mar 24, 2016

First and foremost, it was another priceless transaction with Dolan Toyota specially with staff who assisted me the most that I condiser a family , Justin Longtin, Beth and Finance Chris they always give my family the pride and joy for "always"making it possible for us to own the vehicle of our "Dreams". I can say that Dolan Toyota will aways be capable to give us, you and everybody that quality of service and unforgettable experience when choosing your next vehicle!.Sincerely,Fred Felipe

Sharon

Mar 21, 2016

If you go to Dolan Toyota to purchase a car ask for Aaron Green. He did a fantastic job in helping me to find the car I wanted. He was very knowledgeable.

Tracy Luna Zarate

Mar 20, 2016

My husband and I were looking to buy a new truck and were really looking at the 2016 Tacoma's. I had called the day before to schedule the appointment for 12:30 and to our surprise unlike many other dealers that we have dealt with in the past, there was actually someone there waiting for us when we arrived. The gentleman that drew the short straw and ended up with us was Brian Bowley , Let me just say that Brian was Amazing! He didn't pressure us in anyway, he then proceeded to show us many of the Tacoma's (couldn't make up our mind) Then showed us a 2016 Tundra and all I can say is bye bye Tacoma and HELLO Tundra! that was it, we were sold...It was love at first sight!Because we were taking sooo long to make up our mind Brian had another appointment scheduled so he introduced us to Zac Barrett. So now it was up to Zac to patiently wait for us to make up our mind as to what color and so on. Poor Zac, lol he really took one for the team dealing with us as we had changed our minds on color, seats etc,...many times. However Zac was the most amazing car salesman that we has ever dealt with and that is saying a lot! Zac made sure by time we left Toyota dealership with were 100% satisfied. Zac made sure that the whole process was as smooth and painless as possible. In fact everyone that we had encountered that day was amazing. I also want to give a thumbs up to Jeremy Parkes the finance manager that did the financing and got us the amazing interest rate. Not only did he gt us the amazing interest rate but he also explained everything in detail and made sure we understood everything before we signed without pressuring us to buy more stuff like most finance guys do. Now I know this is long winded but I have just one more thing to add.,,, The day that we had purchased the truck we had a few extras added to it, running boards being one of them. We came back the following week, which was 3/20/16 to have them installed and to our amazement Zac came over several times to sit and talk with us while we waited. He made sure we had plenty to drink and great conversation. Both my husband and I were in total shock! Typically once you purchase the vehicle, that's it..their job is done and never hear from them again. Let me finish by saying that this is our first time buying from Toyota, we always went to Chevy and all I can say is Chevy seriously needs to step up their game because I will never go back to them again. :(Thanks you so much Zac Barrett, Brian Bowley and Jeremy Parkes !!! the 3 of you seriously made this an experience that we will NEVER forget. :)Thanks again,Juan and Tracy Luna- Zarate

Happy Customer

Mar 16, 2016

I recently took my Toyota Camry in for it's last service toward the end of it's lease term. Just out of curiousity, I asked to speak to someone about my options when my lease was up and luckily I was directed to leasing agent, Beth Pollard. She explained all my options and went above and beyond to get me a great deal and extra rebates. I ended up driving home a new RAV4 that day and was very impressed with the financing and delivery of my new vehicle. It was by far one of the best car dealership experiences I have had and they certainly earned a loyal customer in me.

Joshua Rothschild

Mar 16, 2016

We have purchased several Toyotas from Carson Toyota in the past ten years and were not very happy with any of our experiences. We purchased a 2016 Toyota Highlander from Dolan Toyota on 03/12/2016. Our sales associate Beth was fantastic. Very professional and friendly. Our purchase was seamless. We were given fair value for our trade and a great price on our new vehicle. We didn't even have to haggle. We were in and out in less than 2 hours. Thanks again Beth. You made 2 new customers for life.

Mittens1

Mar 16, 2016

We live in Minden and we love buying vehicles local, but dealing with Carson City Toyota was too stressful. I decided to try the "Dolan Toyota Experience". We arrived promptly at 8am and we met with Beth Polland. We told her we did not have much time, but we wanted to buy a new 2016 blue Toyota Highlander that we saw on her lot. Beth with all of her super experience and humor at Dolan Toyota jumped right at it. Beth located our vehicle, gave us a super value on our trade and all the discounts she could find. We did not have to haggle at all. The DolanToyota Experience is true and the best. Beth went above and beyond to get us in and out with no stress. Beth promised less then 2 hours and she did it. I am so happy with my purchase and I know I got the best deal out there. I have been driving the new Toyota Highlander for s few days now and I truly love it. I deserve it and I thank Beth and Dolan family for making my experience the best ever. When my son turns 16 I will be back looking for Beth to buy him a vehicle. Thank you again and the Dolan family. I am a Dolan Toyota customer for ever. Thank you.

Kyle

Mar 11, 2016

This is the second purchase made at Dolan Toyota. I worked with Aaron Greene and a gentleman Bruno. They helped me and my wife find the perfect highlander to purchase. I came well prepared with quotes from another dealership and pre approval for credit. They matched everything I brought in and I was set up and ready to go in under 2 hours. Aaron went above and beyond to seal the deal! Vladimir in the finance department was a pleasure to work with as well. He made the signing process smooth and was even able to further sweeten our deal. I would highly recommend this dealership to anyone looking to purchase a new or used vehicle.

KarenS

Mar 3, 2016

I have put off buying a car for some time. I just find the whole experience very stressful. Of course Dolan Toyota as that very nice building. But Dolan also has amazing staff. Tony Ortega and Bryce Carey were my sales men, and both did a wonderful job showing me the features of the cars, They were both very knowledgeable and personable. Darrick Cummings did an amazing job at making sure everything went smooth. Then came the finance guy, Vladimir Zvyagin, who found me a much lower rate than I expected! I would not hesitate to do business with Dolan again.

KarenS

Mar 2, 2016

I just bought a certified used Scion. Like most people, I find car buying a stressful situation. I am a single mom, and what I needed more than anything was just an affordable reliable car. Dolan Toyota did an amazing job. I had 2 sales men help me through the process. Both Tony Ortega, and Brice did an amazing job of showing me the cars I was interested in, Taking me on test drives and showing me the ins and outs. Darrick Cummings the sales manager did a through and impressive job of walking through the process of actually buying the car. Valdemar in finance got me a better interest rate than I would have hopped for. At no point did I feel any "hard sell". It was overall a great experience.

Dryfly1963

Feb 29, 2016

This was my third deal at Dolan, and again for the 3rd time Beth Pollard was FANTASTIC. In my opinion she went above and beyond to make the sale seamless and also provided excellent customer service. Her commitment to getting me the best deal on the vehicle I wanted was as important to me as her. Mark Miller, Jeremy Parke and Madison Vannostrand also played a big role in doing a great job in their respected positions to make my experience at Dolan Toyota great. These four employees mentioned above are in my opinion, why I would return to Dolan again. The Dolan family should take notice of such dedicated and hard working employees and realize these people are why Dolan Toyota is a success.Thank you,Steve Banks

BadBusiness24

Feb 26, 2016

I give them an average rating because they are a bunch of sharks just like every other dealership. They treat you well until you sign your name. Once they have your money, sorry there's nothing I can do for you. My parents have bought two cars from Toyota, my girlfriend has leased twice specifically from this dealership, and I had plans of buying my first new car from this dealership. Well, not anymore. I have spent in around $6,000.00+ here in a matter of a few months, and on my last visit I forgot to apply a coupon of a mere 10% off to my parts and labor on one service. It's not like it was 10% off the entire amount spent there, one service. I was told they would not be able to reverse the charge and apply the coupon because it would take a little bit of extra time and her manager said no. I know of other big companies that would do it and have done it no problem. Instead, she said that she would put a note on my account for the next time I have a service done there when the coupon doesn't expire. Seriously! Insulting the customer's intelligence whether she realizes it or not, seems like she's making it sound like she's doing me a favor, but really just trying to find ways to make me think she is doing something about it. All she would have to do is redo the write-up for the services, adjust the cost, reverse the charge, then recharge the new amount. Sorry I'm not worth your time if I'm not paying $125/hr. One of the services before that I had a light go out on my dashboard that worked fine before they worked on it. They told me that it would've gone out anyway and that it was just bad timing. There is no way to prove how it went out, but Toyota had it last and should take responsibility for it. For a company that makes money hand over fist you'd think they wouldn't mind doing the right thing, in this case, replacing a light bulb for $20 considering I had spent a few thousand that day as well. I will no longer be servicing any of my vehicles through this company anywhere, ever again.

themccorts

Feb 26, 2016

We were referred by a mutual friend to see Beth Pollard, she IS the reason we bought another vehicle with Toyota she listened to me, and didn't try to sell us what we didn't want which the sales person we saw the week before there did then never returned our calls. Had we not have spoken to Beth we would not have bought the 4 runner... Highly recommend her!!!!!

tmac

Feb 23, 2016

I started off my experience at Dolan Toyota from the get-go with Aaron Greene and was impressed from that moment on. He was very attentive to my requests, needs and wants, all while treating me with the friendliest courtesy. I was able to trade in a lease directly through Toyota, that they worked together with me to find the right price/deal and Aaron always made sure it was within my reason and without pulling any tricks or hiding any numbers. This being my first completely solo car purchase, I don't think anyone could have made the process and transition from one lease to another any easier than Aaron and Dolan Toyota did. I can't recommend this dealer and Aaron enough, especially, and I look forward to the next time I get to thank Aaron in person for being so good at his job and helping me out.

peacedude789

Feb 16, 2016

They got the car we picked down to asking price, Aaron Green helped us out a lot! Over all was not a bad Deal for my first buying a car experience!

ccraig24

Feb 6, 2016

Aaron Greene was great, he got me in the car I wanted with the payment is desired. Would recommend him to anyone looking for a car. Thanks again, Candace

wendimalmed

Jan 18, 2016

Bryce Carney is the guy to work with! He works hard and sees it through to the end. Thank you Bryce and thank you Dolan Toyota!

CindyLou57

Jan 9, 2016

Please do yourself a big favor and go to a different Toyota dealer. Once the sale has been made they couldn't care less about you, I have never been treated so badly in my life this is no exaggeration..

koryp

Jan 6, 2016

We purchased 2 vehicles (1 new, 1 used) in 2015 and the service was nothing but stellar, always! George Moran, Craig Burkham and Aaron Greene on the sales floor were a pleasure to deal with. Always professional, courteous and eager to help with anything. No need for us to shop around when purchasing in the future, we will head to Dolan Automotive.

Marbe

Jan 5, 2016

I went to pick up my car from the service department and it took me 45 minutes for someone to asked me if I needed someone to help me. Then I needed to talk to a financial management representative, and I waited another 45 minutes. While I was waiting around to get help, I noticed the majority of the employees just hanging out and not doing anything. None came to asked if I needed any help. This is the worst customer service experience!!!

fur_pig

Dec 29, 2015

I am an incredibly picky car guy and obsess over finding exactly what I want and getting it for the price I want to pay. I special ordered a difficult to get vehicle that goes for at or above sticker price, if the dealer can even get it. I had the pleasure of meeting and working with Steve Harris at Dolan and from the get go it was a phenomenal experience. Not only did Steve get me the truck, but he did so way faster than expected and smoked every other price I'd seen. He also went above and beyond with accessories and dealer add-ons that sweetened the deal. I cannot stress enough how easy, friendly and professional he was to work with. Constant communication regarding updates, great memory and attention to detail for all of the specific requests I had, likable personality and genuinely vested in my satisfaction with the experience.

WorkerB

Dec 19, 2015

Very large facility but the way it was set up made us feel like we were in a casual environment. Aaron commented that it was OK to call him anytime because he almost lived at the dealership. So we did at 7:30AM in the morning. He told us it was fine we called this early because he was getting ready for work. We later found his shift didn't start till 10:30 AM. Anyway he went right to work at 7:30 AM putting our deal together. We had already promised to buy another Jeep at Lithia Jeep of Reno. A few more miles but cheaper also. We elected to buy from Dolan mainly because we "LIKED" Aaron. This is our second purchase from Reno Toyota.

Dlance

Dec 8, 2015

Thanks to Mason Bondi's interest in my Toyota Tacoma truck and Craig Burkham's excellent salesmanship I find myself in another Toyota vehicle. Reno Toyota is the classiest dealership experience for your average buyer in Reno NV.The Service department and staff are incredibly helpful and attentive to my needs and always take care of me. The finance staff and delivery staff are always professional and explain everything thoroughly.You can't go wrong buying a Toyota product from the Dolan family.

Walt

Nov 26, 2015

I was meet at the front counter by DJ and talked to him about purchasing a commercial truck for our business. He had me meet with Beth Pallard who is very knowlageable about the Toyota Tundra truck. I had got a bid from another Toyota Dealer who had a great price then could not deliver the truck. Beth and DJ where able to match the price and deliver the truck. Thank you Beth for taking care of our needs.

Shiloh65

Nov 23, 2015

This was our first experience with Dolan Toyota Scion. It started with an email exchange between Connor O'Day. We threw all kinds of demands at them because we didn't want another pressure filled experience. We figured if Dolan came back with good possibilities, we would go into the dealership. Connor was excellent and understood our financial situation, offered suggestions and we eventually set up an appointment for the next day.We went into the dealership and met with Ronnie Ragusa. Because we were upside down on a 7 month old loan through another dealership who was less than upfront and had several mechanical issues with that vehicle--we had no expectations. We were interested in the Highlander and the RAV4, but after looking at both, discussing our actual needs, the value for us, we decided to test drive in a new 2015 RAV4. He explained all the bells and whistles, the difference between this vehicle and comparison to the Highlander. This is the first time that we felt heard by a car sales rep. He asked questions along the way about our likes and dislikes....none with the RAV4. We got back to the dealership to start paperwork. Because we unfortunately, have a poor credit rating, but Ronnie did everything he could to make a deal with us for a new 2015 RAV4 explaining everything a long the way. We never felt any pressure or hurried along during this process. Ronnie really tried, but bad enough our credit issues, but to have a vehicle that was upside down and a young loan, it just wouldn't work for us payment wise. Not that they wouldn't provide us with a loan.We left knowing what we need to do to get a car this time next year. We never felt embarrassed through the entire process when discussing our financials.The next day we received a very nice follow-up letter from Ronnie and then from our initial contact, Connor. Our experience with Dolan Toyota Scion was nothing but EXCEPTIONAL even though we could not make a deal at this time. Both my husband and I have said we will be a lifetime customer with this dealership and look forward to dealing with Ronnie Ragusa when the timing is right.

Laura

Nov 11, 2015

I don't even know where to start here......I did buy a used 2003 4runner from these guys and I have to say I have felt uneasy about it ever since. When I went in the sales guy was nice and gave me everything I wanted, I am a single mom and can't afford a new car so I was specific in the fact that I wanted a used something. He made it sound like I got a deal of a lifetime and I was happy with my choice, but then came the finance guy. Not exactly the warm and fuzzy type.....sign here initial here as fast as you can you are in my way I just want to go home is what I got from him. I asked about the timing belt, according to the owner's manual it should have been done at 90,000 miles (this car was at 97,000 miles when I bought it) oh that isn't something we do....after I have signed all the paperwork. He said that if I took it to the dealership they would work with me on the price. Well that is so not the case at all! This was my first car purchase and I have to say I now know what NOT to do. I never should have purchased the 4runner if the timing belt wasn't changed, that was my bad. I have a feeling that these guys knew that and took advantage of me in that way. I am know stuck with a huge bill after just buying my 4runner, thanks Dolan......the family owned dealership......don't make me laugh!

mrsladylala

Nov 11, 2015

Please read this in it's entirety as they went above and beyond to ensure my satisfaction!I don't even know where to start here......I did buy a used 2003 4runner from these guys and I have to say I have felt uneasy about it ever since. When I went in the sales guy was nice and gave me everything I wanted, I am a single mom and can't afford a new car so I was specific in the fact that I wanted a used something. He made it sound like I got a deal of a lifetime and I was happy with my choice, but then came the finance guy. Not exactly the warm and fuzzy type.....sign here initial here as fast as you can you are in my way I just want to go home is what I got from him. I asked about the timing belt, according to the owner's manual it should have been done at 90,000 miles (this car was at 97,000 miles when I bought it) oh that isn't something we do....after I have signed all the paperwork. He said that if I took it to the dealership they would work with me on the price. Well that is so not the case at all! This was my first car purchase and I have to say I now know what NOT to do. I never should have purchased the 4runner if the timing belt wasn't changed, that was my bad. I have a feeling that these guys knew that and took advantage of me in that way. I am know stuck with a huge bill after just buying my 4runner, thanks Dolan......the family owned dealership......don't make me laugh!So I have to add this.......an hour after I posted this there was the response from Dolan. I gave them my information and the called me soon after I emailed them back. I first spoke with Jeremy who simply wanted to know what had happened, after I explained what all went on he told me he was very sorry for any miscommunication and that he would be more than happy to see what he could to rectify the situation, I agreed and gave him my vehicle's info so he could look into it. I then received a call from Ken, he explained to me that they would not only change out my timing belt, but also do the water pump and inspect a few other little things that I had wanted looked at NO CHARGE to me!!! They also gave me a rental car, a 2015 Highlander! I couldn't be more pleased with the way they went above and beyond for me to fix this. I am more than happy to recommend them to friends and family now.....Thank you ken and Jeremy for all your time and effort and for going above and beyond to help me!!

radarsrav4

Nov 10, 2015

Our experience purchasing a new 2015 RAV4 at Dolan Toyota went the way we all hope a car purchase will go but rarely does. We knew the car we were interested in and used the Costco buying program. We have owned other Toyota products, had done our research & appreciated that the Dolan team respected our choices without using high pressure tactics to convince us to buy features or options we didn't want. Our sales associate, Zach Barrett, was instrumental in affecting our final decision to buy the RAV4 at Dolan Toyota. He was professional, knowledgeable and genuinely friendly. When we left the dealership after our initial visit to think things over and consider other options, Zach and the rest of the Dolan Toyota team were gracious and did not try to pressure us into making a decision on the spot. We had walked away from another dealership because they had used that approach with us. We would definitely recommend and would again, purchase a vehicle from Dolan Toyota. We are very happy with our new car--no "buyer's regret!"

Spike

Nov 7, 2015

I have been buying vehicles for many years but I have never had a better, friendlier, or easier experience when dealing with a car salesman. I usually dread it as I know they are going to try and pardon the expression screw me as much as they can. I now understand what the Dolan difference is all about. My salesman, Aaron Green was professional, friendly, and very helpful. He made the experience easy and I know I received a great deal. I love my new truck even though my husband wanted me to pick a black one. I got what I wanted! I will be going back when it's time to get another vehicle!

Bryce and Lisa Sauer

Nov 6, 2015

We know what kind of vehicle we wanted and as soon as we pulled onto the dealership our car buying experience was different then ever before. There wasn't a group of people ready to attack you. We walked into the dealership and there was a salesman walking in behind us and was very polite and asked if we needed help. Aaron Greene was so good to us and showed us the vehicle that we found on their website. He helped us get all the information that we needed to decide which one to chose from. He helped us get a great deal and was never pushy. I would highly recommend doing business with Reno Toyota and with Aaron Greene as your salesman.

Shaver57

Nov 6, 2015

We had the best experience with Beth Pollard and all the employees at reno Toyota . I would recommend them to everyone ! Couldn't be happier

Lisa Davis

Nov 5, 2015

After feeling a deep resentment for another dealership, (their lies and promises of what I was getting versus what I got); I was revitalized by Beth Pollard's understanding, listening skills, and honesty; Jonathan's kindness and patience; Chris's efficient financing skills, and Mark making the deal even better (instead of putting hardship on me, he made the deal even better so we could finalize it)!!! Prior to going to Dolan Toyota, I had such a bad experience with another dealership.... However, I was directed to Beth and all the other wonderful people listed above who helped me get in a vehicle I LOVE!!! Beth was so kind and she HEARD what I was saying! I can't say enough nice things about these people and the the wonderful experience I had; considering I had such a bitter taste in my mouth from the last place I dealt with! If you are looking for FAIR, HONEST, AND HARD WORKING individuals who all work together as a team, then look no further because Dolan Toyota are those people!!!! Thank you for all your efforts!!!!!

Gabi.aguirre11

Nov 2, 2015

Aurora Singh was my saleswoman. She made me feel comfortable about buying a car and was extremely honest. She cared more about me than selling a car and that made me feel secure in my decision. Dolan Toyota is filled with a kind and professional staff, they are all so knowledgable about what they sell! I definitely recommend purchasing from them. And make sure you ask for Aurora Singh, you won't regret it! I'm loving my new Scion iA!

NVGoldfinder

Nov 2, 2015

The Dolan team working with me listened to my needs and found (through patience and persistence) the Tundra that exactly suited my needs. The truck was promptly and professionally delivered once at the dealership. Pricing was excellent as well. I fully recommend the Dolan Auto Group, as well as the sales consultants Kris & Nigel.

rkp55

Nov 2, 2015

I've never had a dealership treat me with such respect and kindness. What could've turned out a disaster turned into a very pleasant experience. My questions were answered, they had endless patience, and all were professional and friendly. A great big thank you to Aaron Greene, Waylin Tipton, Drew Swanson and the finance people for being so very helpful and considerate during my search for a vehicle. I'm very happy with my purchase.

coco855

Nov 1, 2015

I usually hate dealing with car salespeople but Aaron Greene and the others at Dolan Toyota were quick and helpful. The folks in the service department have been just as reliable and easy to work with. A huge change from my last visit there about a year or two ago.

oblack,vickie

Nov 1, 2015

Thank You....So much Aaron for making my birthday so fabulous finding me the greatest car and doing so in such a professional and very timely manor. I love my new car. I get so many compliments on it. It is a beautiful car and I would just like to thank you for all your hard work.

Rick's Toytruck

Oct 30, 2015

I had some work done on Toyota truck. One month later when I came in for some warranty work the mechanic says I need to do the same work which I had already paid for. Now I don't know if they actually did the work or the mechanic did not even check to see if it had been done. I tried to complain to the service manager with several calls, but no one ever got back to me.

Rick's Toytruck

Oct 30, 2015

I took my Toyota Truck in for service. One month later I came again for some warranty work. The mechanic says I need to replace the sparks plugs. That was paid for on my previous visit. Now I don't know if they actually did the work or if the mechanic suggests things without actually checking. The service person I worked with just shrugged his shoulders. I tried to call the service manager several times, but never got a response.

cj2015

Oct 18, 2015

I had no intention of buying a new car while having mine serviced. While I walked around Zac Barrett approached me and we went for a test drive in the Rav 4. All of a sudden I was buying a car. He was professional, did not pressure me or try to take up my entire day to get me pay more than I believed fair, and was full of information about the vehicle. I will not hesitate to return to Dolan and to recommend Zac to anyone looking for a new car.

luckysac916

Oct 18, 2015

Brian Bowley made my buying experience the most comfortable and could be. He helped me to get exactly what I wanted. Had great knowledge in his position. Made sure that I was satisfied with everything included in this process. Brian is an asset to the Dolan Auto Group! Thanks again for a great purchase!

Erin

Oct 11, 2015

Working with James Siver and the rest of the Dolan Auto team made my first time car buying experience from a dealership a very enjoyable one! James was great and answered all my questions and took the time to make sure I was completely satisfied with my purchase. He setup my Bluetooth and went over everything in the car and how it all worked. Moreover, the pricing is competitive and the customer service you continue to receive after your purchase is top notch!I highly recommend James Siver and will continue to go back to him and the Dolan Auto team for all my car buying needs in the future!Erin

bhakta

Oct 1, 2015

After looking around all the Toyota dealers around northern Nevada and California I found the car that I wanted. The color and the price I wanted. here in Reno. Sales person was friendly.

Slane9

Oct 1, 2015

As most of you know, the car shopping process can be extremely stressful and overwhelming. Salesmen are typically pushy, and sometimes just plain rude. My experience with Beth Pollard at Dolan Toyota was better than I could have ever imagined. She was so helpful and kind, and she could tell that I was already stressed out about car shopping in general. She immediately put my mind at ease and she made sure that I didn't stress for even a second. The whole process was quick and painless which I am so grateful for. Would recommend 100%

paul7reno

Sep 28, 2015

From start to finish, this was a perfect car buying experience. I have lived here for 30 years and have always dreaded coming down to Kitzke to buy a car. Beth and everyone else were polite, professional and above all above board. See you guys next time. Shout out to James, Madison, Jason, and Hadi.Paul

16tigers

Sep 26, 2015

This is the 5th car we have purchased from Beth over the last 10 years. She has always taken great care of us. We always feel we have gotten a fair deal and no high pressure sales. Madison was also a great help in showing us all the features of our now car.

janetmarie

Sep 24, 2015

I stumbled on to this dealership by happenstance when a friend of mine went to buy a car. I cannot tell you what an incredible experience I had. I cannot name all of the names of the staff because I was not the one actually purchasing the vehicle. But I can tell you that the customer service I witnessed made me regret that I had recently purchased a car from another dealership. And it made me know EXACTLY WHERE I will purchase my next one. This may be hard to believe, but I am actually considering trading my newly purchased car in just to buy a car from these guys. The ENTIRE STAFF that I came into contact with were ALL AMAZING. I SERIOUSLY want to know how the leadership creates a team like this! The three names that I clearly remember are Jeremy Sinner, Waylon Tipton, and Chris Clark, but there were many others that I came into contact with who were outstanding. You can't go wrong here. I would highly recommend them without reservation.

For my son

Sep 20, 2015

Was able to look at vehicles with no pressure from salespersons friendly and knowledgable people to deal with quick and easy. Very pleased with Dolan

Erin V.

Sep 18, 2015

I have never been more impressed by such a pleasant, genuine demeanor. You are lucky to have Kris at your dealership. He is knowledgeable, patient, friendly, professional and just a great salesman! He made what can be a very stressful and grueling experience more than tolerable--he made it enjoyable! From getting crayons for my son Gus, to offering us beverages and snacks, he made us feel right at home. I look forward to recommending Kris to family and friends in the market to buy a car and will look to him for future purchases!!

Nacc07

Sep 16, 2015

I have had several occasions to visit Dolan Toyota (service dept, sales, and parts) and all have been lacking in customer service, competence, product knowledge. The service desk is unorganized and even with an appointment you can expect a lengthy wait to drop off or pick up your car. Sales people make appointments they don't keep and then instead of offering an apology, state they have no memory of an appointment. The parts department is not familiar with parts on Toyota vehicles, as a part was ordered incorrectly three times! Finally took a photo of the part to show exactly what they were supposed to be ordering.

MJFrago51

Aug 26, 2015

This was the second time I bought a Toyota, with the first time being in a different state. I was highly impressed with the professionalism and courtesy that I received from Beth, Danny and Madison, they made my shopping experience stress free. I definitely would recommend Dolan Toyota to family or friends wishing to purchase a vehicle. KEEP UP THE GOOD WORK...YOU ROCK!

garretd

Aug 24, 2015

My first experience at a dealership that I actually enjoyed. Easy to work with, open and honest. Was a GM guy my whole life and only bought a Toyota because of the people and the great things I kept hearing about this dealership.

Mariaocd

Aug 24, 2015

From Sister Maria/ CarmelitesBeth Pollard was outstanding in her kind and considerate help in our purchase of a car from the Dolan Auto group...she was easy to contact throughout the process, very knowledgeable in answering questions and her assistance was greatly appreciated.

Buzz

Aug 18, 2015

This is my third vehicle I have purchased from Dolan Toyota. I like their new approach to selling. Beth and Justin were great. Beth even reminded me to take my CD's out of my trade in vehicle.

Leslie Funk

Aug 17, 2015

I was searching the internet for a Lexus GS 300h year 2013. I live in San Jose, CA and was willing to travel anywhere in the state and close to it, like Reno to find this car for my husband. Connor O'Day answered my inquiry, responding to my email. He then also left me a voicemail, on the phone number I gave in the email. Mr. O'Day was the ONLY person to leave me a voicemail message that spoke slowly, clearly and was truly focused on my specific request. I had contacted 11 different dealerships about possible vehicles. While 8 dealerships responded, I was unable to understand 7 of the messages because they were mumbled or spoke so fast I could not make out the name or phone number. The other message I could make out the person's name, but they didn't leave a contact number. I may live a few hundred miles from Dolan Lexus of Reno, but that will not deter me from referring friends and family to call Connor O'Day when looking for a new or used vehicle.

Amron

Aug 14, 2015

My first experience I had with Dolan Auto Group is non-comparable, second to none. Employees here are really friendly and helpful. most especially Beth Pollard. I would surely recommend this dealership to people.

Robinn

Jul 28, 2015

I have been a loyal customer of Stan Arnold for the last 20+ years. I would not buy a car from anyone else. He goes the extra mile to make sure every time I have purchased a car I am happy. I consider him my friend and would no ever buy a car from anyone else.

GAdawg

Jul 20, 2015

This is the second vehicle we've purchased from Dolan Toyota with the assistance of Beth Pollard. She is professional, knowledgeable and made this experience pleasant. Beth is sincere, trustworthy and goes the extra mile to make sure you get exactly what you want. Everyone at Dolan Toyota provided us with a friendly smile and their expertise. We left with a new Toyota Tacoma and are thrilled with it. We will refer all our friends and family to Beth Pollard at Dolan Toyota. Thank you again for the best experience ever!Kathleen and Charles Miller

Cdrew

Jul 18, 2015

This is the second time I have purchased here. I will not go anywhere else! The service here is amazing! The team was polite, fast, and more honest then I would (or have received) expected from other dealerships. Thanks guys!

ttwymr

Jul 5, 2015

I would like to address the professionalism of Zac Barrett , Richard Gardner, Hadie Itani, and all who helped me find the right truck. Zac spent literally hours driving me around to find all used trucks that fit into my needs. He was patient and professional. I felt out of my vehicle buying life the most relaxed ever. Thank you every one who helped me.

Lindsey

Jun 26, 2015

Dolan Toyota cares about its customers more than any other dealer around. Don't go anywhere else for your new car. We couldn't be happier with our new RAV4. The process today was quick and every person who we came into contact with was very friendly and informative. Do yourself a favor and go to Dolan first!

cross,k Toyota Tacoma

Jun 23, 2015

From starting online looking at vehicles to the driving off the lot with my new vehicle, the experience I had with Dolan Auto Group is like no other.Connor O'Day in the internet department called me after I put in a request for vehicle information. He was not your typical salesperson, he asked me questions about what I wanted and really listened. He didn't pressure in anyway and followed up with several options that would work for my budget. We then set up an appointment to come in and the whole process was so streamlined it was amazing. I think one of the things that impressed me the most about Dolan Auto Group is their employees and how they work together as a true team and not part of the "not my department" motto. People actually like their job there and it shows! Well done Dolan Auto Group, not only do you understand the importance of taking care of your employees, but understand happy employees make happy customers.A definite shout out to Todd/Sales, Alex/Sales, Scott/Sales and Kimberly/Finance at the Lexus Dealership where my deal was processed. Thank you to all!

Handwritten37

Jun 20, 2015

Such a stress free experience and they worked with me to get me into my dream car. They were extremely helpful and did not pressure me. They explained everything that they were doing, and even got me a lower rate and better coverage on insurance all in one place. Such an easy and smooth process, I was completely blown away.

Jason

Jun 15, 2015

I should have went to Dolan Toyota first. They gave me the best deal on my trade-in, and a very competitive deal on the new Tundra I purchased, if not a better deal than any other dealership. From the beginning, their system was all about the customer. My salesman Zac, was very knowledgeable and helpful. I felt no pressure whatsoever and at the same time I really felt that Zac wanted to help me any way possible. I also found Zac to be very knowledgeable about he truck. I learned much more about the Tundra in my test drive with Zac than any other salesman who also showed me the Tundra (from other dealers). If I wanted a truck that wasn't on the lot yet, no problem at all. Typically dealerships put a little pressure to take something on the lot. They even gave me leverage to negotiate a bit as if he car was on the lot. Again it didn't seem to matter, they were very customer focused. This carried all the way through the sale to accessory purchases and through to pick-up. When I received the call to come get the car, it was done..and I mean everything done. Zac coordinated with accessories and the shop AND a third party vendor to get the truck all together how I wanted. All I had to do is come pickup the truck. It was super easy. Typically, from my experience, once I get the call from the sales person, it's on me to coordinate the rest, but not the case at Dolan. The teamwork between all departments appears to be exceptional and it shows to the customer. I would certainly recommend visiting Dolan Dealerships if you are in the market for a new vehicle and they have what you are looking for.

debster4art

Jun 14, 2015

I did a lot of research before buying and found a very reasonable price for the very car I wanted. They beat the price on my 2014 Nissan Murano over many competitors' including CarMax with no haggle prices. Did not have to deal with the sleazy used car salesman types. Everyone was very accommodating and held the car for me while I decided if I wanted it, then had a family emergency and they continued to extend the hold for me. When I finally was able to get back into the dealership we dealt with salesman Aaron Greene who was very accommodating, fun and very pleasant to work with. He was very professional and obviously very knowledgeable. Kudos to him for making the transaction go very smoothly and efficiently.

dogmom

Jun 10, 2015

Josh was awesome! he listened to me, and delivered a professional, and great car buying experience! The rest of the sales team was professional as well. Who knew buying a car would be fun! I will definitelytell all my friends about Josh! Oh, one more thing I wanted a picture of my old vehicle Josh took pictures for me and emailed them to me! Who does that? Happy, happy, happy!

etheadore

Jun 9, 2015

So I originally went in just to kill time and check out the new Tacomas to see what they were like. Being a owner of Toyota pickups for 8 years now I was curious, but never thought I could afford a new truck before I graduate from college. That was until I met Zac Barrett whom was very nice and not pushy at all and willing to take time out of his day to show me new Tacomas. During this time he happened to mention that there was such a thing as one pay leases and how it worked. After I did my own research and found that I could actually afford a new truck with a one pay lease and not have any payments for the next 3 years giving me time to graduate. I wanted a rare truck though the double cab with a long bed Tacoma and he spent a lot of time and energy getting me one and making it the exact package and truck I wanted. Even went to the extra length to get the same truck from another nearby dealer so that I wouldn't go two weeks without a vehicle. I couldn't have asked for a better sales rep to buy from!After buying the truck I met with Allison Ehrhart, whom was very knowledgeable to help me understand all the new features of the truck I didn't have in my old one, especially the audio features. There are so many audio features! She was very nice and well mannered and left little for me to figure out for myself.I give both of them a 10/10!

ely

Jun 2, 2015

I did most of my deal over the phone from over 300 miles away. I dealt with Justin Longtin and Beth Pollard. The purchase was for my daughter to go to Reno for college at UNR next year. I specified how important it was for her to be part of the deal and feel as though Dolan Toyota would be there for her in case of a vehicle problem. They did all that and more! Everyone from Justin Longtin, Beth Pollard, Jeremy Parke in finance to the service staff made my daughter feel special and very confident Dolan Toyota would be there for her. Great experience!

june b.

May 29, 2015

Beth Pollard made my car buying experience very painless and came through with everything promised. JJ in finance had all my paperwork ready and made it very easy for me, too.

Happy Hiker

May 23, 2015

Zac did a great job of getting me into a new 4Runner on short notice. He took the time to find out exactly what I needed and was able to get me into the perfect car. He didn't try to sell me anything that I didn't need and I trust Toyota's quality. As sad as I was to let my old 4Runner go, I am very happy with my new 4Runner.

Leslie76

May 21, 2015

I had a fantastic experience at Dolan Toyota. It started when I was browsing Camry's online when Cinthia Felix contacted me by email. She was very intent on making sure that any needs or questions I had were met and answered. She was great and very personable even if only by email. When I arrived at the dealership the salesman, Jonathan Duarte (aka Bruno) was just amazing. He did not pressure or push me into anything and was very pleasant and funny to talk with the whole time I was there. He helped me find the car I wanted and then I got to speak with Hadie in finance who was just a hoot!! While we were finishing up my paperwork, Jonathan put a big red bow on my car because of my last experience buying a car that was horrible and said that he hoped this experience was much better!! It was just the right touch to finish the car buying experience. When the financing was done I spoke with Jeremy who gave me a little class on the car and the navigation so I wasn't totally lost when I left. Overall, the best experience I have had buying a car and I have already raved about Dolan Toyota to my friends and family!!! Thank you

mr wit

May 15, 2015

I contacted Dha Xiong in the Internet Department. She put me in contact with Zac Barrett, vehicle specialist. Zac took the time to find out what I wanted and what my comfort zone was. He was able to get me the perfect vehicle, price, trade-in value, and financing.I never imagined that buying a new car could be like this: transparent, no pressure, and enjoyable!A special kudos to Danny Frank, Sales Experience Manager, who stepped in to complete the purchase after Zac was called away for a family emergency. I would also like to mention the following people who made my car-buying experience the best ever: Hadie Itani, Joshua Beaubriand, and Carlos Barrera.Seriously, if you want to buy a Toyota, then you just have to go to Dolan Toyota in Reno, NV. I did, and I'm from California.

Ryan in Reno

Apr 30, 2015

Great overall experience. Jon Hall in the Internet department got me right in to see the 4Runner that I wanted on a Saturday with no notice. Beth Pollard took us on a test drive, spoke truthfully about the vehicle and helped us arrive at a fair price. Beth and John Elcano got us an amazing interest rate, even better than I had with my own pre-approval. Paperwork was perfect. Vehicle is immaculate. Everyone I dealt with was honest and helpful. Best car buying experience that I have had. Highly recommend that you check them out.

JoAnn

Apr 29, 2015

After an accident in which our 2014.5 Camry was totaled, we found ourselves once again in need of a new vehicle. We went right back to Beth Pollard who had previously sold us our vehicle. She greeted us with open arms which was most helpful after our experience. She anticipated our needs and immediately found the perfect replacement for us. We took a test drive and decided to purchase the car. Beth was able to expedite the process and we drove off in our new 2015 Toyota Camry that very afternoon. We are grateful for her superb professionalism! We recommend Beth and Dolan to anyone shopping for a car.

John from Topaz Lake, NV

Apr 29, 2015

I dealt with Connor O'Day on the internet, James Rooms on the sale itself and David Ellison on the financials and financing. These men had me in my dream used Mazda3 with the car delivered to Topaz Lake in only FOUR hours. Everyone had to hurry the deal a little due to month end closing. I had very competitive in house financing from David Ellison in only sixty minutes during the lunch hour ! The car was immaculate and completely detailed. The Mazda certified protection on my Mazda Mica beauty was outstanding in view of the mileage. The test drive area near the dealership does the job. They are also dog friendly:>) A great dealer and crew to work with here on my first visit. A+++++ rating.

SBGB02

Apr 21, 2015

My 20,000 mile service was another perfect experience beginning with Jacki Holland greeting me and taking me through an efficient and courteous intake of my vehicle, as well as making sure I had a ride to work. I was notified when the work was done and I picked up my freshly washed Tacoma and feel that I can honestly say without hesitation that from my sales experience with Hadie Itani a year ago to the service last week that Dolan Toyota goes beyond the expected.

hattii08

Apr 19, 2015

My experience with dolan toyota scion was great. Ryan and Darrick were very helpful. They made me happy with the car I drove off with.

KB04

Apr 17, 2015

From the moment we got to Dolan Toyota till the moment we drove off with our new car, and one month later I've been nothing but impressed with Aaron Greene's customer service. When we got to Dolan one saturday afternoon after having a terrible time at another dealer, Aaron was very helpful. We told him what we wanted the minute we walked in, we went straight to paperwork and he was very real and honest with everything and it felt like he was a friend advising us of our options rather than a salesperson. He was very attentive to us, and very patient with my husband and I who had alot of discussions throughout the process and not pushy at all. He made it work and we got the family car of our dreams! Aaron Greene is the best sales person we have ever dealt with!

Kim S

Apr 17, 2015

Great experience at Dolan Toyota. Zac was very helpful without being pushy. This was the quickest and most pain free car we've ever bought.... in and out in record time. We didn't have to wheel and deal either - just told them the fair market price we decided ahead of time and we got it. I really appreciate only dealing with one salesperson - I hate the hand off to multiple people to close the deal. Love my Highlander!!

Raider Nation

Apr 12, 2015

Had a great experience buying a new car(s) at Dolan Toyota.Zac Barret was great.He was very honest and very professional.He didn't pressure me or my wife on buying any car.he asked what kind of car we wanted?,we told him what kind of car we were looking for and right away he showed us cars in our price range!He took us to test drive the cars we liked,he answer all of our questions we had.He worked very hard to give us the best deal,He also worked with John Elcano(Finance Manager)And they both made sure we got the best rate and affordable monthly payment,And they did get us a great deal!! Both of them were very nice and professionals.I would recommend Dolan Auto Group Dealership to anyone that is looking to buy a car,They will find a car that will meet your budget with out any pressure!Once again Thank You,Zac Barret And John Elcano....And the Gentleman who finished our paper work,he was very nice

Riersgard

Apr 9, 2015

Aaron Greene was the best sales person I have ever dealt with. This is the third vehicle we have purchased at Dolan Toyota and I have to say that Aaron was the best sales representative I have had the pleasure to work with. Aaron was approachable, real and honest every step of the way. He never mislead or made anything up to fluff up the deal. We knew what we were looking for and he just went and found it. On the test drive I felt as if I was just driving with a friend, which was relaxing and allowed me to experience the vehicle in the perspective as if I already owned it. We are avid Toyota owners and have many options when purchasing. After our experience today we will return to Dolan Toyota first when we consider our next vehicle. I would also like to mention Chris Clark in Finance and Jeremy Sinner. As a team these three really made this experience easy and pleasant.

jnel

Apr 1, 2015

We shopped around in Carson before giving Reno a chance. We were expecting to spend an entire day going lot to lot. The first and only stop was Dolan. We called prior to discuss a car we saw online and told them what kind of deal we wanted them to work on. When we arrived we were greeted by Zach Britton who was very helpful and not pushy at all. He was very honest and showed us the value of out trade in and the value of the new car from KBB. He worked with finance to get us a great rate at an affordable monthly payment. John Elcano had all of our paperwork ready and offered but didn't push an extended warranty. We got an almost brand new car for 20% less than other dealer ships were asking. I HATE car shopping, but Dolan made the experience pleasant. I would highly recommend Dolan to any car buyer.

hharing

Mar 22, 2015

Zac Barrett was great. He provided as detailed of comparisons as possible. Allowed us all the time we needed. Was Friendly, talkative, but not intrusive. Was patient and knowledgeable. Everyone was friendly and pleasant to work with.

pgbg

Mar 21, 2015

Looking for a dependable and comfortable riding vehicle. Worked with Zac Barrett in sales and Josh Beaubriand in finance. Zac was very patient and accommodating and went the extra mile to give us the best deal possible.Josh was efficient and had all our paperwork ready so we didn't have to spend hours in the finance dept signing papers.All in all it was a great experience. I would recommend this dealership to any one. We are very happy with our purchase.

jowemc

Mar 15, 2015

we went out to look for a car fit for our budget and with good quality and for a car which we really love to have. Got some issues with our previous car having a rate so high so we want it lower as much as possible. Dolan made it possible and even past way our expectations. Our agent helps all the way to meet all our needs. They were very accommodating they listen and they were very friendly to help you all the way. I am so glad we got our car with them . We are looking forward to be one of their customer again in the future. And by way we love our Dodge journey.

terrytierna

Mar 8, 2015

Great experience. Stopped in on Wednesday to check out the different versions of the 2015 Tacoma and met Zac Barret who would become our lead contact when we returned on Thursday morning when we had decided to make a purchase. Working with our expressed needs from the Wednesday meet, Zac was ready to show us the exact truck to meet our needs. Everything from color to options like navigation, camper shell to the TRD package were right on target. Once we were sure that our needs had been met exactly, Zac used the Kelly Blue Book site to show us the value of our 2004 Tacoma trade in. We were more than happy with his openness and the value of the trade. Everything with the purchase was seamless with the efforts of Zac. Although Zac was the lead contact, Danny Frank from the sales desk and Madison Van Nostrand from delivery and system walk through added to our excellent experience with the Dolan Toyota family. Madison's introduction to the vehicle and its new technology systems was excellent and her invitation to call or stop in to answer any questions is deeply appreciated. Everyone we came in contact with made us feel welcome and pleased with the experience. Being a career military family, we can appreciate a well functioning team serving the best interest of the client. Well done. This was the second time we had such a satisfying interaction with the dealership, the first when it was known as Reno Toyota. The move to new facilities built ground up for customer service makes this dealership the best in the Reno area. Our visits to the service department over the past 10 years has always been a great experience and know it will continue with our new Tacoma.

Dave

Mar 4, 2015

George Moran, Aaron Green, Finance Mgr. Jeremy Parke, and Madison Van Nostrand made buying a car an enjoyable experience. Reno Toyota "game changer" is the fact their sales employees are not commissioned but on a salary. What a difference in buying a car. I was treated as a human being without feeling pressured or harassed. Aaron Greene made it so easy and really helped me relax through this process. I believe a person who does their research on a particular car, will enjoy the same experience I had. As an added touch of class, my wife and I met with Madison Van Nostrand before we drove our new Avalon Limited off the lot. She spent more than 30 minutes with us explaining the details of our new car and mentioned we can come back anytime if we don't understand something. I never thought I would live to see the day that buying a car from a traditional dealership is far more relaxing than seeing a dentist....Dave U

olyrun214

Mar 2, 2015

This was the best car buying experience I have ever had! It was no stress and I never felt an obligation to purchase. Zac made my car buying experience easy. I would refer everyone I know to Zac at Dolan for their next car purchase.

Dr. Bruce

Feb 7, 2015

I recently asked Ryan Braun at Reno Toyota if he could find me a specific color and trim package of a 2015 Toyota Venza, and match the price I found advertised by another competitor (which was significantly better than the Reno Toyota price.)Within one week, the car was in my garage, and the price was matched.Ryan and everybody at Reno Toyota did this with smiles on their faces.

Prudence

Jan 29, 2015

Beth and her assistant Justin both seemed to go out of their way to help my boyfriend and I find the prefect truck for us. The exceptional serivce and reputation of quality of vehicles made buying this truck an easy decision. Don't waste your time at other dealerships start at Dolan Toyota and ask for Beth, you won't be sorry you did.

Jdeitrick15

Jan 27, 2015

I got the WONDERFUL pleasure to do business with Beth Bollard and Justin once again! They are so fabulous and go above and beyond to help me. Beth located the exact vehicle I was looking for and paid close attention to the details I wanted. She went to other dealerships and was determined to find something that fit what I wanted and the exact payment I could afford. I couldn't be more happy with my experience from her and Justin. I also really enjoyed the time spent with me by Jeremy in understand my car and all the fabulous details inside. He took the time to show me and made sure I understood all the great features I have in my car. I also had a great time in finance with the other Jeremy, He was so pleasant to work with. My family has bought 5 vehicles from this dealership and will continue to do so. We LOVE Beth and all that helped us!! Thank you all so much!!

Jim

Jan 15, 2015

Karen & I feel honored to have meet the Dolan Team. We had to buy a car for a lift and scooter & by the time it was over, we got a nice deal with the team. All Veteran's should check them out when it comes to reliable and compassionate people. 5 star. or 10. Thanks Chris, Ben, Jeremy

bdosh

Jan 12, 2015

Had a great experience at Dolan Reno Toyota. Zac was determined to make us comfortable and happy and I appreciate that. Zac was funny and made the experience fun instead of stressful.!! Thank you Zac for finding my family car, please find a good home for my bug, I will miss it tons! Thanks John for the speedy signing part, lol

Happy Owner

Jan 12, 2015

My experience at Dolan Toyota was excellent! Beth Pollard and Justin Longtin were both wonderful to work with and helpful with all our questions. I was even able to get help with the registration process with DMV from Beth and Courtney, I have a foot injury and getting there would be very difficult for me to do myself. I really appreciate the efforts they made.

I. Tapia

Jan 2, 2015

My experience at Dolan Toyota was great! Buying my first car was a huge step and the staff at Dolan helped me find the perfect vehicle. Beth Pollard and Justin Longtin worked hard to ensure I had the vehicle that fit all my needs. I visited other dealerships and their service did not compare to the service I received at Dolan. The experience was amazing; Dolan Toyota will definitely be my first stop next time I need to purchase a vehicle.

Steve

Dec 31, 2014

Had an amazing car buying experience at Dolan! Zac was wonderful! There was no pressure to buy, he showed us our options and knew everything about the vehicle. He made us feel like family. We looked at and drove cars at two other dealerships, and they came no where close to the service we got from Zac at Dolan. And of course the Highlander was a great vehicle! But the great service went beyond Zac, we got great customer service from Chase in the accessories dept. Will be back to buy again! Steve and Alana

Jim H.

Dec 20, 2014

I had a great buying experience at Dolan Reno Toyota. Beth Pollard worked extremely hard helping me find just the right vehicle. The entire experience was fantastic!

trudy

Dec 20, 2014

Our experience at Dolan was great, Keith Page is an honest, hard worker who never gave up helping us find the right truck. Wonderful people to work with we are very happy.

StaceyMB

Dec 9, 2014

I recently purchased a slightly used 2013 Toyota 4Runner. Aaron Greene provided excellent service from beginning to end. I was completely satisfied with every step of the process and will buy all my vehicles from this dealership (I've already bought 4). I would rate this dealership an 11 out of 10! Thanks, Aaron!

Annabelle Fifield

Dec 7, 2014

I was looking all over for a hard to find 4Runner. I contacted a dozen or so dealerships and Connor O'Day from Dolan immediately got back to me with a personal response, and answered all my questions thoroughly. I arrived at the dealership from out of state, and met with Ben Peterson who was super friendly and knowledgeable. I drove off with my new 4Runner after a smooth and painless experience. Madison was fantastic with explaining all the technology. I would recommend Dolan to anyone, even if you have to travel.

bucc101

Dec 7, 2014

The easiest time I've ever had getting a new truck. I already knew what I was looking for in a general sense. Aaron help narrow down the truck i wanted easily without a ton of wasted time looking all over the lot at trucks I obviously wouldn't want, because he listened to me. To me that's important. The paperwork went smoothly and before I knew it I was headed back to Carson in the truck I wanted. Great experience. If you're looking for a new truck I don't know what else any dealer could do to make it easier.

nicole merrill

Dec 1, 2014

This was our first experience with Dolan Toyota. We had shopped other car dealerships and returned to Toyota to make our purchase. Working with Jeremy was a good experience. He was knowledgeable, efficient and had our best interest in mind. Wouldn't take our business any where else. We highly recommend Dolan Toyota!!!

jjhicks

Nov 28, 2014

This was my first experience with Dolan Toyota and it was easily the smoothest vehicle buying experence I've had. I knew what I wanted and got the right modeal and features lined up in advance, showed up and walked out the door with a new Tundra shortly after. Beth Pollard and th whole team were fantastic. Beth even made sure to return some pictures I left in my trade-in a few days later when I realized I left them behind. Great experience and we will be back in the future.

Riley Leeper

Nov 25, 2014

It was a pleasure going to Reno Toyota. Beth and Justin both helped me tremendously, I would not even consider taking my business elsewhere! So happy with my new RAV4

yrickman

Nov 21, 2014

My experience was great from the first moment we went to Dolan Toyota! Not only did they give us a better dealer then every other dealer we had been too, but they did it without feeding you all the ridiculous lines dealers usually give you. They were upfront and honest and genuinely made me feel like they wanted my business and would do whatever they needed to earn it. I had been looking for 5 months and did tons of research on what I wanted and what price I wanted to pay. They met every criteria. Even after I bought the vehicle they called to make sure I was satisfied with my purchase. I will be buying my next vehicle from Dolan as well! I worked with Jeff Davies, Lloyd Almond, Richard Gardner, and JJ Beaubriand when I went in to buy my vehicle and they were great. I also worked with Jeeb Gulistani, Chris Clark and Allison Ehrhart. The vibe at Dolan is great, they seem to really like one another and work together to satisfy the customer. Thanks you guys!

smash1985

Nov 17, 2014

I would recommend this dealership to anyone the staff was amazing and extremely courteous. Zac Barrett gave me and my husband 5 star service, him and the staff stayed after hours to make sure everything went smoothly. I would refer anyone to Dolan Toyota in Reno looking for a good experience and great service!

theodocia

Nov 5, 2014

Ryan Walters and Beth are the best. We're from out of town. We called ahead to get facts on a new Tacoma. Once at the dealership and a hug from Ryan, Beth was right there to help us with everything we needed. No waiting -which we really appreciated. Already Tacoma owners we were sold before the test drive with Justin, so knowledgeable. I loved the ease with which the process took place. We gave Beth our figures. She and Ryan made it happen. Beth made sure that everything we wanted in our new truck it had, even down to two sets of mats. And I couldn't believe how quickly we got our new truck!!! The follow up is amazing. The Dolan crew is always there to answer our questions and ease our concerns. Pat, a really nice guy in service, went the extra mile helping with the needs of our 2002 Tacoma. Thank you. Dolan team, you are great. Each of my children have Toyotas as well. We will gladly refer our friends to Dolan Toyota.

reno resident

Nov 3, 2014

Beth and her team really took the pain out of buying a vehicle. My son turned 16 and we have been searching for a certified used vehicle that had decent gas mileage and 4 wheel drive.Beth located the perfect 4Runner and we were driving out the door almost immediately. I believe the fact that the sales staff is paid salary and not commission makes the experience much more relaxed. They really care about good service and want to be recognized for providing it. That is how they make money....by providing a good customer experience! And that is the reason that I am taking time out of my day to fill out this review- they earned my business and good review.Lorraine, Reno resident

smullennix

Oct 28, 2014

I went into Toyota to get an oil change on my Corolla that I had also bought at the dealership and saw a 4runner that I said was my dream car but I did not think that there was any way that I would be able to get into the 4runner at a low payment and great price, but the sales staff at Reno Toyota proved me wrong and I have never been happier! I absolutely love my new 4runner and now have multiple friends considering their next car purchase at Reno Toyota. I would not recommend any other dealership. These guys rock and treat you like you are part of the family! One thing I loved was that they now show you all the features on your car so that you can use it at its full potential! It was a great service and now I am able to enjoy every part of my car.

SamanthaB2

Oct 27, 2014

This is actually the second vehicle I have purchased from Dolan. This time I was looking for a used vehicle. As the car buying process has a negative reputation, my salesman Felipe made the entire process effortless. With the exception of the hour wait to get into the finance office, the entire time spent was easy, straightforward, and somewhat speedy. I am very happy to have worked with Felipe. Unlike many past car buying experiences, Felipe was very nice, not pushy and very knowledgeable. Felipe and the sales team was also very flexible in negotiations and working with my budget. I purchased a used vehicle that had just arrived on the lot. Before I could take the vehicle home, it had to be detailed and pass inspection. During this wait time I found a few recalls issued by the car's manufacturer, Nissan. I called Felipe and he actually had the vehicle taken to the Nissan dealership to the get the recalls done before I accepted the car just three days after the purchase was made. The extra effort in doing that saved me time as I was coming from out of town. Throughout the wait, Felipe kept me updated on the vehicles status which I also appreciated. Overall a great buying experience and so far love the car.

Rob Mulhall

Oct 21, 2014

This is the third vehicle I have purchased from the Dolan dealerships and they met and exceeded my expectations. My selection in vehicles was the FJ Cruiser TT Special Edition which is only available in limited numbers and wasn't in Dolan's inventory. They found one for me and gave me a reasonable amount for my 2008 in trade. I had a set of unique requirements regarding registration and titling which were all satisfied. Ryan Braun, the vehicle specialist, was first rate, knowledgeable and friendly. He understood my set of circumstances and reacted professionally. During my new vehicle orientation I met his supervisor, Jeremy Sinner, who was very warm and conversant. He sold me on some after-market items I know will make my vehicle that much better!Again all of the salesmen and finance people I worked with were "top drawer" and exactly what I expected. What I didn't anticipate was the breath of fresh air that my delivery specialist, Allison Ehrhart, brought to the culmination of my buying experience. My mood as I was picking up my new Toyota was "yeah, yeah just give me the keys and I'll be off". There are few women working in car dealerships and what knowledge can this 20 something girl possibly impart on me? Well I stand corrected! She went through every feature of the FJ with me, which I thought I knew and blew my mind. Had I not just sold my business I would have stolen her from Dolan in a minute. In the past 35 years I have interviewed and employed hundreds of people and I know when I see exceptional personality and intelligence. She alone was worth my visit to The Dolan Auto Group!!

nkicrzn

Oct 7, 2014

We are a cash payer and they would not negotiate even $500.They didn't even counter offer. They just say no to our offer. Interesting enough, I blue booked the vehicle and it blue booked for much less then what they showed on their blue book. I have worked with other dealers in my past and had a much more pleasant experience.

klpugh

Oct 3, 2014

Warren, Hadie, John, and Madie all made the buying experience easy. We came out with a 2014 Prius V for me and a 2014 Sienna for my parents. Pricing was excellent and the total customer service experience was outstanding.

daner3286

Sep 30, 2014

I went in to look at a new scion, Ryan was very knowledgeable and very friendly. I can honestly say I had a great car buying experience. I would definitely recommend going in and checking out the great dealership and amazing people.

peba2540

Sep 20, 2014

Just bought a used car from this dealership. This was definitely the best experience I made buying a car. It was a used Buick with very low miles and in near perfect condition. The car was priced fair to where there was no need to haggle. It had a ding on the hood the dealer had taken care of. Even without that I felt the car was worth the asking price! When they detailed it for me, at their cost, they decided to also replace the tires, again at their cost. So, when the car was ready for me to pick up it was nice and clean with a repaired hood and new tires and they even filled up the gas tank!Also, my vehicle specialist Warren was very forthcoming, helpful and professional. Not at all pushy!How refreshing!

shealife

Sep 9, 2014

Thank you Beth Pollard!!! We couldn't be happier with our Highlander or the customer service!!! Totally amazing!!! We will be repeat customers for sure!!!

lenore.claymore

Sep 3, 2014

This is my 6th Toyota . I will never shop anywhere else. Beth and Justin always make sure I am well taken care of and ensure that I am completely happy with my purchase. The addition of the vehicle delivery dept was brilliant. Both young ladies and Jeremy went over everything in detail about my new Highlander and answered every question.. The guys in the parts dept were awesome as well. They helped me get the accessories in need and answered all of my questions.If you want a great car buying experience go to Reno Toyota. You'll be happy you did.

corrine.j.weiser

Sep 1, 2014

I traded in an older Volkswagen Passat and was totally pleased with the nice salespeople and others in the dealership who helped us with this deal. I would highly recommend this dealership to my friends and family.

R. Beye

Aug 19, 2014

Beth Pollard and all the staff were very helpful and courteous when I purchased my new 4-Runner. I have been back once and probably will be again to help with the radio and navigation. Had an interesting experience with a tire and It was solved in the same day by Jeremy Sinner . He was very helpful as were all the staff. R. Beye, M.D.

Wendijames

Aug 10, 2014

Beth Pollard was our sales person and she went above and beyond for me. She did everything in her power to make sure I got the price I needed that worked for me and my family.

Debyeee

Aug 2, 2014

I went in to the lot thinking I wanted a Tacoma but after test driving it I realized that it wasn't going to fit my life style. My salesman James Siver suggested I look at the 4Runner and after my test drive I was sold. James Siver was kind and didn't pressure me for a sale. I appreciated the knowledge he shared with me about the vehicle. I would recommend this dealership to anyone and I have. My mom just bought a 4 runner too. Just 5 days afterwards from the same salesman :) only complaint is the whole process takes to long from start to finish.

engesethwh

Jul 26, 2014

I have not purchased a new car in 17 years. I went online and I appreciated the chat room, and having Crystal setting up an appointment so I would not be walking in "cold"; The sales representative, Ben Peterson, was waiting for me, and was very professional and friendly, knew his cars, and was extremely helpful. He took enough time with me so that I could look at several autos, answered a lot of questions, and took me out to test drive the two I was looking at, which then helped me to decide what would best suit what I was looking for in a new auto. My experience with Chris was efficient and friendly going through all of the necessary paperwork, and Allie was just great in taking enough time with me to explain and demonstrate how the "technology " package was set up in the car, and how to use all of the many wonderful details in my new car.What a great experience in buying my new car! At no time was I pressured, or brushed off by anyone! Nice touch to have someone by the front door to welcome car shoppers, and possibly turn into potential buyers! Thanks you all for making my experience so great.

dmisanik

Jul 17, 2014

Our experience with your salesperson Jacob Glass was exemplary!!! (above and beyond) Once he knew the type of vehicle we needed; he showed us all our options. He then put together a pricing package that fit our budget. Due to our family's scheduling problems we had somewhat of a difficult time closing the sale. He persevered...and we signed the papers on 7/11/14. Jeremy Parke (Finance Manager) was also very helpful, explaining all our options. He locked us in on an agreement that suited all our future needs. Thank-you and God Bless!!!

rebekahwest

Jul 16, 2014

I bought my Toyota Camry from Beth Pollard 7 years ago after calling 3 other dealerships comparing pricing. She matched the pricing of another dealership and I didn't have to drive to California to pick it up. This time around I checked pricing again with several dealerships and she beat every one again. When I went it to Reno Toyota I asked for a specific pricing and she came back with exactly what we requested with no haggling. Go to Beth Pollard if you are looking for a Toyota!

kcirling

Jul 11, 2014

I took my Vehicle in for it's first service,where I was greeted and helped by Dustin McClelland.After A short wait Dustin informed me that they had found a factory defect in the rear tire lug nut studs, and that they had to be replaced under Warranty and that the Vehicle was unsafe for me to drive. Reno Toyota provided a free loaner vehicle for the inconvenience while mine was being repaired.Dustin was very knowledgeable and professional and polite in explaining the issues at hand and provided exceptional service.Thanks to Stan Arnold and Steve Nadeau in sales and Dustin in service,they are the reason I am a Satisfied Customer.

skiguy1

Jul 10, 2014

My wife and I, just bought a new 4Runner from Doaln. The experience was tremendous. We had great attention to our goals. They answered all of our questions. Beth Pollard was the sales person and explained all the details. Her service and attention to our needs was great. John Elcano, explained all the details on financing and the extended warrenty. Ben Frredman, made sure that the extras we had purchased were installed correctly and that we get the window tint done just the way we wanted it. Jeremy Sinner, made sure that everything was satisfacotry before we left the dealership. Overall, great car buying experience.

Lsandoval12

Jul 9, 2014

Beth and Justin made our car buying experience the best and easiest experience ever. There wasn't a lot of hassle it was overall a very simple and enjoyable time. We let Beth know what vehicles we wanted to look at and when I showed up to test drive them Justin had them pulled up front and ready to go.

lyjackson

Jul 9, 2014

An amazing experience! I was welcomed by John Hall in the Internet Services with my call/inquiry. He never pushed, only offered; he offered his time, his interest, his concerns that I receive the best information. That initial call and his follow up emails started the ball rolling with the best of the best.Jordan Bellais was my Vehicle Specialist. Wow! He knew every inch of the car I wanted to test drive. I never felt rushed and in fact I could ask any question and receive a knowledgeable answer. He truly had a command of the information on this car. I knew it was the car for me as soon as I got behind the wheel and I needed a person like Jordan to remind me of all the things that my new Camry brings to me from its outstanding performance to its Toyota dependability. It wasn't just Toyota that he was representing but a dealership that I needed to know would stand behind my purchase. I got just that! Thank you Jordan Bellais, you are outstanding.Although the majority of my time was spent with Jordan, I also was assisted by John Elcano who walked me through all the DMV paperwork, registration and service contract. Paperwork? A necessity but at this point I'm ready to fly in my new car! John was quick, yet efficient and knowledgeable with what still needed to be done. They are even registering my vehicle for me! No DMV lines for me!The last part of my experience was spent with Cole Knittle, the delivery specialist. Oh my gosh, this man was outstanding. He knows so much! He taught me (with wonderful patience) all that could I learn. Safety was in the forefront as well as how to enjoy my new car with all its bells and whistles. I may still have to someday look at the manual, but at least I know what I'm looking for and he assured me I am welcome to come back anytime for additional help with my new car. Thanks Cole!Thank you for a perfect Dolan experience: John Hall, Jordan Bellais, John Elcano, Cole Knittle......all outstanding people who welcomed me to "join the family". I couldn't have asked for more.

toyfun

Jul 1, 2014

no different than your shady leroy 3 car corner dealership.. Bad customer service.

heywood_c

Jun 30, 2014

Big thanks to the Dolan Toyota family! Everybody, from Beth to Chris, worked diligently to meet my needs and rise above my expectations. Highly recommended!

Liz and Marty

Jun 30, 2014

We wanted to say thank you for your assistance finding us a reliable, safe, and stylish family car. The Camry we bought used is in impeccable condition. We made an appointment to do a test drive with Raff DelSolario which made it very easy to get started. From the moment we walked through the door, we were greeted warmly and professionally by Craig Burkham and Richard Gardner. We found the right car for us and the financing was a snap with Jeremy Parke. The dealership even sent two nice men to Carson City to pick up the motorcycle we traded in!

michael.reading.14

Jun 30, 2014

Jordan Bellais was fantastic in helping me and my wife trade in our Saturn vue and lease a 2014 sienna. He helped us get a payment that felt comfortable to our budget. Jordan wanted to make us satisfied customers. We have bought a few cars before and paid them off. This was by far our best experience so far. I will be in next week to see about window tinting as well. Congrats to reno Toyota and Jordan for making our experience a great one.

bernienieto

Jun 20, 2014

I was overwhelmed and unhappy with the 2014 Volvo XC60 I had purhcased in March 2014. I worked with Nick who got me into the 2014 Toyota Avalon. I gave Nick the punch list of my requirements and he was able to get me into my new car. Nick was very patient, trustworthy, understaning, and did not pressure me into this selection. The Financing person, Jeremy was also very good with me. Cole was outstanding with his knowledge and introducing me to my new Avalon. This is my first Toyota and I love it. The people I dealt with at Dolan Toyota truely made me feel like family! Their attitudes and actions with me where great. I am a fussy person and they treated me with care, patience, respect and not like the weird aunt. I appreciated and will come back over and over.

brandon0124

Jun 17, 2014

I mostly got the pleasure to work with Justin Longtin. He is a really cool guy. I seriously came in thinking these guys would try to rip me off, but all they did was try to help me get the best car to my needs. I was trading in my Civic which I could not keep. It was one of those lemon cars but they still offered to take it with a good amount. I honestly had a good time in their dealership and would not hesitate to go back for another in a couple of years. You guys did an awesome job and I am still happy with my car, just not my insurance -lol- Thanks guys!! :)

Professor Emeritus

Jun 15, 2014

I purchased a used "Certified" Camry for my adult son. I was assured that everything mechanical was in order because, the dealership said, the motorcar had been "Certified." I returned for routine service just when I should have--3,000 or so miles later--to learn that the brakes had all worn down through the pad into the rotors. I found the mechanic who had worked on the Camry, and, after a few pleasantries, asked if, given what he had seen with the brakes, it would have been possible for the brakes to have "passed inspection" 3,000 or so miles earlier. He looked around him for a few seconds, then whispered, "no way, buddy, no way." I thanked him for his honesty and left, never to return to Reno Toyota. I was unwilling to complain to management for two reasons: first, I didn't want to cause any trouble for the honest mechanic, and, second, from reading reviews of the dealership, I didn't believe that anyone would really care about my experience.

rjanes

Jun 15, 2014

After watching my money slip away from me, I thought it was time to make it work FOR me. I visited Reno Toyota and was amazed with the immediate greetings, the friendly staff, and the fact that the entire group was able to make a NEW car work for me. Wolf went above and beyond to make sure that I was happy with the car that I ended up choosing. He made sure that I received every available discount that I could to ensure that I went home with the car that I fell in love with and the budget that would work for me. Cole did a supremely fantastic job of detailing my beauty and going over each and every inch of my new car with me to make sure that I understood how my new car worked. I drove home still full of happy butterflies at the amazing turn of events that have happened. I don't feel as if I have to be forced to return because it is time for a maintenance inspection, I feel as if I will WANT to return because Reno Toyota is now my family. Thank you to all I met and have added as family to my life. I can't wait to buy another car from you as this experience already went above and beyond my expectations.

emtp02574

Jun 13, 2014

I had the pleasure of purchasing my truck from Reno Toyota with Jordan Bellais as my vehicle specialist. Jordan was very professional and friendly and kept me comfortable during what is usually a nerve-racking experience. Jordan made sure that this was the truck I really wanted and helped make my purchase possible. Awsome job, Jordan!! Thanks to all in the financial department for all their help. You guys are fantastic!! Thank you all again!! Eric Anton

Renogeoguy

Jun 5, 2014

Vehicle Specialist Beth Pollard was extremely helpful locating a car suited to our needs and negotiating a price that included a number of discounts. She also was able to answer a number of questions relating to the purchase that put us at ease with our decision. We selected the 2014 RAV4 Limited Edition.Cole Knittle was very patient explaining and demonstrating all the bells and whistles that came with the vehicle. This initial tutoring session lasted about an hour and was a bit overwhelming, so he suggested we come back again to continue with the session. This allowed us to digest what he had gone over and to formulate questions on things we missed initially. Our second session clarified several issues and brought more features to light. He encouraged us to return at any time if further questions arise.Jeremy Parke, the Finance Manager, went through the lengthy trail of paperwork efficiently and as quickly as was reasonable, answering questions along the way. He offered, among other options, the Clear Bra, but it appeared to us from the demonstration panel that it was a black coating which didn't appeal to us and we declined. Later, Cole showed us one of the vehicles on which it was installed, revealing that it was practically invisible. Had Jeremy done this, we would have opted to have it applied.Cole later directed us to Accessory Manager, Ben Freedman, who was very helpful organizing the accessories we wanted, including the Home Link mirror, and rubber floor mats. Cole explained the Clear Bra situation to Ben who said he would order that for us at the price we would have paid during the session with Mr. Parke, which was half the regular price. I asked him about having a bra applied to my 2011 Tundra and he said he would charge us half price for that as well. Ben wanted us to relate our experience with Mr. Parke to Jeremy Sinner, the Sales Ambassador. We discussed ways the Clear Bra could be more graphically illustrated to potential buyers and thought that perhaps Mr. Parke was unaware one of the vehicles in the showroom had had the bra applied. Mr. Sinner was very apologetic for the miscommunication and thanked us for our suggestions on how to more clearly demonstrate the accessory. As a gesture of good will, Mr Sinner said the company would cover the cost of the floor mats we had ordered and also gave us two key chains of our choice. This was totally unexpected and showed us that Reno Toyota is truly sincere in their desire to establish good customer relations. There is no doubt we will return to Reno Toyota for future vehicle purchases and will strongly recommend the company to our friends and others who are looking to purchase a vehicle.

ConchoLabs

Jun 1, 2014

I had a 2006 Tundra truck, and wanted a used Sienna. Derrick found me a 2008 Sienna that I could afford, because they gave me a fair price for my trade-in, and I am very happy . I love my "new" car, and I went in there today to pay them off, and 3 different people welcomed me back and asked if everything was alright. I've never been to such a HUGE dealership before, and been treated so politely as they all treated me.I would highly recommend Dolan Toyata, of Reno, Nevada

alwayssmile58

May 27, 2014

Went in on Memorial Day weekend to purchase a used vehicle. As soon as I gotto the dealership cCraig came out to help. I told him I was looking for a vehicle I had seen online. Since it was a hot day he took me with another car around the lot to find the one I had come to look at. We found it in the parking structure in back. Negotiating terms was a little frustrating but in the end and also dealing with Daniel I finally got the terms I was happy with and they were too! Over all I am happy with my experience and can't wait to go back and pick up my vehicle.

Melwade

May 27, 2014

Everything about my experience at Dolan Toyota was amazing! I felt very welcomed, and never once felt pressured. They took the time to work with me, and to find what would best suite me. I would definitely recommend my friends and family here! Thank you :)

hill1028

May 26, 2014

We bought a 2014 Corolla on Memorial Day Weekend with these 3 employees (Jordan Bellais, John Elcano, & Daniel Frank). It was a tough negotiation overall but we ended up in a place that was a fair deal for both parties after a lot of work on their part. Their service was absolutely great and I felt we were tailored to for our entire experience. Highly recommended.

lmmiller89

May 22, 2014

I had called the previous day before heading out to Reno as we live an hour away and asked the staff if they could hold the Toyota Corolla that we were specifically driving to test drive and possibly purchase. When we arrived, Jordan was already waiting out front and explained the features of the 2014 Corolla, he then took us on a test drive so we could experience the ride, then my husband got to drive. Rather than just the standard go test the car on the highway and immediately head back, Jordan allowed us to drive on the high way and through the city of Reno which was great ! When we got back we started the paper work and the haggling, which was the most pain free experience we had with car buying ! When Jordan needed help he grabbed Daniel (Danny) Frank and they worked to meet the numbers that my husband and I were most comfortable with. We were given complimentary snacks while we were waiting for the car to be detailed. After signing my paperwork the car was ready for us where we were given a tutorial on how to operate the screen of the car the gentleman that was explaining everything also answered all our questions, set up the phones to the car, and most importantly, did not make us feel like "Okay you have the car now go!", the staff at Reno Toyota made us feel very at home and comfortable. As I said earlier, it was a fantastic experience and I would recommend this dealership to anyone ! If you are interested in purchasing a new or used car go to Dolan Reno Toyota and ask for Jordan Bellais ! He will take great care of you and do everything to make your experience wonderful !

lanceforrester

May 17, 2014

I am 42 years old and have went through over 25 cars. I have had many bad experiences, a few mediocre, and a couple that I thought were good, in purchasing my new or used cars throughout the years. However, after my recent experience purchasing a 2014 Toyota Tundra from Reno Toyota, I now have a new standard in the car purchasing experiences which renders all prior experiences sub-standard or horrible. It's nice to know that customer service like what the people at Toyota exhibit, is still present today. My salesman, Ryan Braun was absolutely amazing-very knowledgeable and honest. Ryan made me feel very comfortable throughout the entirety of the sale. My sales manager, Jessy Huggins, was equally as amazing. The finance process was painless, quick and there were no hidden agendas. Lastly, Cole and his new assistant made sure I was completely versed with the truck and all of its capabilities before I left the dealership. I want to thank everybody there for their help and I will NEVER go anywhere else to buy a new car or truck....

Macsimum

May 13, 2014

Referred to Reno Toyota by the Costco Auto Program. Everyone was attentive & professional. Fair price for trade. Melanie Morgan excellent on out-of-state registration. This '25 word' review space is inadequate to properly describe our high degree of satisfaction.

rubicondan

May 13, 2014

This was my first experience buying a used car online and I couldn't be happier with my experience with the team at Dolan. My first contact, Conner O'Day, responded promptly to all my inquiries and requests. He was very forthright in disclosing everything I needed to have confidence to get on a plane and fly to Reno to pick up my purchase. Associate Justin Longtin even met me at the airport. I couldn't be happier with my car buying experience.

7grdkids

May 8, 2014

I have purchased many vehicle s over fifty years and Reno TOYATO is the best sales personnel as well as the entire service department. Personnel from the front desk to the exit door from service department go the extra mile to be there to help, explain their services and make you feel like a part of their family. I recently totaled my 2013 Tundra and came back to purchase a second one. The truck did its job and I way able to walk away. The personnel at Reno TOYATO are in my opinion the BEST and represent TOYATO to the max. Keep up the good work. And thanks.

mylife

May 7, 2014

I had been working with several dealers trying to locate a 2014 Tacoma Access Cab TRD. Stopped in to Reno Toyota and they had just the truck for me! Nick worked hard to get me the trade in value I needed on my 2010 Tacoma and to match other quotes I had received.The entire staff was very friendly and helpful. I am a loyal Toyota owner. This is my 3rd Toyota pickup and I'm sure my 4th will be purchased from Reno Toyota as well!

jwoodradli

May 6, 2014

I have bought three vehicles from Reno Toyota and I have always had the best service compared to any other dealer I have tried to buy with. This last time, I had Connor O'Day take the time to research and help me get into my new Camry. Beth and Justin were great too, helping me get ready to drive my new car away. I will always come back to Reno Toyota not only because I like Toyota's, but because I am treated like a customer should be treated. Thank you again and I hope to bring more people into your dealership.

Allenberry15

May 1, 2014

The customer service that I received from the entire staff was fantastic! From the first contact with Lexie the internet vehicle specialist I felt like a valued customer with fast response and all my questions being answered. She also came and introduced herself to us as well once we arrived and made sure we was taken care of.We also worked with Tim Mogan who helped us get the price we were looking for. He was great to work with and would buy another car from on our next purchase. We have bought at least 10 news cars over the years and this was the best experience we have had and will travel from the Sacramento area to purchase from Reno Toyota again.Last but not least John Elcano in finance was very professional and friendly, he was able to get us a better financing rate to lower out payments.We also met Jeremy Sinner who made sure if we had any issues with the purchase to let him know an he would take care of it. Thank you to the entire Reno Toyota staff for the great experience ! we will be repeat customers.Allen and Sherry Berry

Chirsche

Apr 26, 2014

From start to finish this car purchase was the easiest and most pleasant buying experience ever. Great IT technology with personal followup and follow through. Obviously, a well greased team approach for taking care of the customer. We felt valued as well as educated about the product. Closing the deal was smooth and effortless. No high pressure sales tactics just great customer service. I wouldnt hesitate to recommend this dealership and also our sales rep Hadie to those in the market for a vehicle.

bmphelps

Apr 25, 2014

From the service shop (service manager Ken) to the sales department Reno Toyota employees have excellent interpersonal skills, in fact, I would rate them the best in the business. In particular, my salespersons (e.g., Hadie Itani) showed what a great sales person can do to leave the buyer (i.e., me) with an extremely positive experience. In short, Hadie made shopping for a car something that was enjoyable and not in the least stressful. Finally, my deceased father was a top-notch car salesmen from Vermont his entire career and Hadie is well on his way in his career with obtaining the rewards that come from being the BEST in the business. I would definitely buy another car from this dealership.

BLFord88

Apr 21, 2014

Jordan immediately took care of me as soon as I was on the lot. He was incredibly knowledgeable and friendly, he answered any and all of my questions without any waffling or hesitation. He did not use a hard sales pitch or try to force me into something I did not want to buy. He listened to what I wanted and helped me find the perfect car for me. After I had decided to buy, Jordan handed me off to Felipe, and he was also terrific. The negotiation was very hassle free, and he worked with me so we could meet on a number. He did not resort to any of the typical car dealer theatrics when trying to make a sale. We met on a number much faster than I anticipated. Jordan came by to check on us periodically and that extra touch made me feel like he genuinely cared. After everything was signed and done with, everyone continued to be incredibly friendly and I was not ignored after the sale was complete. Overall, I have not had a better experience buying a vehicle, and I have not worked with better people than Jordan and Felipe when buying a car. Reno Toyota cannot be recommended high enough, and Jordan and Felipe cannot be commended enough for the way they worked with me. I will not go anywhere but Reno Toyota for my car shopping in the future.

giantsredsox

Apr 19, 2014

Bought a new Tacoma back in November 2012. Keith helped us, and he was one of the best Salesmen I've dealt with. No high pressure. Answered questions. Very professional and Friendly. Deal went very smooth and Keith has called me a couple of times since my purchase just to check on things. I'll be back.

christianedumas

Apr 11, 2014

I was surfing the net thinking that I really needed to trade in my 10 year old Chrysler mini van- Crystal Graff, Internet Vehicle Specialist called me within 10 minutes to see how she could assist me. I explained to her that I was overweight and wanted to get into a vehicle but was worried that with my extra weight and 2 bad knees, that I would not find a vehicle that would meet my needs. I also told her that I was apprehensive about the shopping experience because I dont like high pressure sales. She assured me that I would be taken care of, told me that they would have a few vehicles for me to try and that she woudl ask Jason Loose work with me. We discussed a few options. I scheduled an appt and was unable to keep it so she followed up the next day and we rescheduled. When I got there, I was met by Jordan Bellais and he was polite, friendly and was a very good listener. He asked me what I was looking for, had a few vehicles pulled up so I did not have to walk too much and I just sat in them to see how I felt. Though these were all great vehicles, I did not like the interior design, as I was used to a min van. He listened to my feedback and then suggested that we look at the minivan- However, he asked if it would be ok for me for him to introduce me to another sales person Casey White, as he felt that Casey could speak better to that particular vehicle- what a novel concept! I really felt that they were working as a team to ensure that I got the best vehicle. Casey/Jordan reviewed my needs and feedback and then I test drived the 2014 Toyota Sienna and that was it- I LOVED that vehicle. It met all my needs though that was the last vehicle that I thought I would leave with :). Then I went back in and spent some time with Casey to review the financing. My credit was not perfect and initially it looked like the vehicle was going to be way out of budget. Casey had Jason Loose talk to me. He was so nice and I explained to him why I was not going to be able to go over budget too much. He listened and was very friendly and said that he would take a look to see what coudl be done. I did nto have to do the "haggling thing". He did work with me to get the financing that I needed. Though I was $100 over what I wanted to pay per month, the vehicle that I chose was also a lot more than what I had initially thought I would leave with. Jordan checked in a few times to see how I was doing. Casey also checked in to see how I was doing and they all offered beverages while I was waiting. Once the deal was sealed, it was off to meet Jeremy who took care of the financing and answered more questions. Then the car was detailed and I spent over 45 minutes with Jeremy Sinner who walked me through all the feaures of the car. He felt that I needed more time as he wanted to make sure that he could show me where the service dept was and offered to program my cell phone as well as my garage door "feature" if needed- so we scheduled an additional appt the next day since I had to leave. I really truly felt that each person that I talked to understood my needs, both financial and in terms of the car, and really tried to make this experience a team effort and they really succeded. I was truly wowed by the customer service. All of them told me that this was the Dolan experience and they really wanted me to become a repeat customer. I would recommend this dealership with no hesitation as well as the services of Jordan Bellais and Casey White to any of my friends. No pressure, no games and truly awesome people.I also wanted to say that Crystal started this process in a very positive way which really made me want to go out and meet the rest of the team. THANK YOU ALL for such a great experience. YOu have made me a fan and a lifetime customer.

hybrid1

Apr 2, 2014

The Internet and Vehicle Specialists at Reno Toyota worked together to offer me the best deal. I was able to get written documentation of different payment options, which helped me make an informed decision that fit my budget. I'm looking forward to driving my new Prius for many years to come!

Grace Tecson

Mar 31, 2014

I had a great experience with Toyota. Huge thanks to Danny Frank for the excellent service! I drove away happy in my new Prius!! Thanks again!

Andy1525

Mar 30, 2014

Every person we dealt with at this dealership was extremely professional. We would recommend this dealership. In the future we would return to Dolan Toyota of Reno for all services.

TiffanyT87

Mar 30, 2014

HANDS DOWN BEST PACE TO PURCHASE A CAR/TRUCK! WE PURCHASED OUR NEW 2014 TOYOTA TUNDRA FROM THEM WITH NO HASSEL! A+++++ SERVICE!!!! HIGHLY RECCOMMEND!!!!

chinzi

Mar 27, 2014

Excellent customer service from Jordan Bellais and Casey Yocum. We weren't planning on buying a car this week but circumstances dictated otherwise. They took a bad situation and made us feel welcome and secure and got us what we needed for our daughter.Jordan knows what he is selling and clearly takes pride in his job and Casey helped in the final stages. Thanks guys!!!

shoppie18

Mar 24, 2014

Wonderful customer service! Justin was very knowledgeable and helpful and not pushy. Beth was very friendly and accommodating. Ben was incredible nice and very efficient! They made the car buying process much easier! Thank you!

dfghs05

Mar 23, 2014

Toyota only holds resale value, when reno toyota lists car for sale. When it comes time to trade the toyota in good luck on getting a fair price.

CraigSwanson

Mar 21, 2014

My Wife and I recently purchased a Used 2012 Ford F-150, Truck through Casey White at Reno Toyota. Casey was very helpful and courteous through the whole process providing us with a no pressure sales experience. Items which require replacement on the vehicle were also dealt with in a very good and professional manner through Derek Gilbert and Carlos Ramos in the Service Department.Thank you all for a pleasurable Vehicle Purchase experience.

p00kerz

Mar 18, 2014

It was my first experience buying a car alone and Felipe was my sales guy. He was absolutely fantastic! He wasn't your typical sales guy who pushes you into buying something you're not sure about, he really listened to what I had to say and what I wanted and I ended up with the car I've been dreaming of for years. John was my finance manager and he was fantastic at making the monthly payments work for me and my paychecks!

PatriciaHull

Mar 16, 2014

I was sold a 2012 Toyota RAV4 with a patched tire on it. I asked two different people at the dealership through an email and a letter if I could get the tire replaced. I got no response from either one. So I asked my salesman, Hadie Itani, if he could help me get an answer to my request and he was more than helpful! He arranged for the tire to be replaced. My experience there since I bought the car makes me think Hadie is the only one who actually cares about the customer.

claena

Feb 23, 2014

We had a fantastic experience at Reno Toyota! We visited a few dealers and test drove quite a few cars that day, but Casey White was the best salesman we worked with all day. He knew so much about the features and options, we were easily able to make the right choice for us. Jeremy Parke was a great finance manager. Really pleasant to work with and definitely went after the best deal for us.

christinet72

Feb 22, 2014

I was very pleased with my sales man. He did not pressure me, and he really worked on getting me the payment that I wanted.

frederickfelipe

Feb 21, 2014

Went into the dealership on 2-20-2014 at 9am and a very kind employee -Justine Longtin assisted me with my frustration from another dealership. He went above and beyond his expertise together with Beth Pollard who tremendously made everything happen for me and my family to get a Brand New 2014 Sienna LE for my wife's Birthday! I have nothing else to say but I highly admire their customer service skills from start to finish. The Finance Person was very kind, courteous and professional in finalizing my paperwork.I'm Very much satisfied with the Service of Reno-Toyota...thumbs up for your excellent service! Thanks,FFelipe

Illumanis

Feb 16, 2014

Went in to Reno Toyota on Saturday to look at new Tacoma's. The initial salesman did an outstanding job making us feel welcome but not all in our face. Was very polite and patient, answered questions and went the extra mile to go through with us all the options and availabilities. Took a test drive and loved the vehicle, went back to the office to talk price. Hadi (sales specialist) also assisted us at this point to get us into the vehicle at a comfortable payment plan, he was another employee who really went the extra mile! Really did a great job Reno Toyota, I will definitely go back and recommend all my friends to you guys first when I'm in the market again. Thanks a million!Will W.

Bill M.

Feb 15, 2014

We recently purchased a new 2013 Toyota Highlander from Reno Toyota. We were extremely impressed with the work of our Sales & Leasing Consultant, Darrick Cummings, who patiently guided us through the entire process of selecting a vehicle and negotiating the purchase price. Darrick is an amazing professional. He is not only personable and easy to work with, but he is also thoroughly knowledgeable about Toyota products, and he answered all of our questions honestly and accurately. For the first time, we felt no "hard sell" or pressured in any way. He truly made every effort to figure out what we wanted and to meet our needs. We have never left a car dealership with such a good feeling of honest bargaining and fair treatment. Our final paperwork for this purchase was handled by Finance Manager John Elcano. John is very easy to work with. He has an engaging, patient, and friendly personality and took time to make sure we understood the paperwork we were signing. Being a skeptic, I anticipated additional negotiation during the final paperwork, but it did not happen. John wrote the deal the way we had negotiated it...no up-sell attempts. As we expected, he did offer us a standard maintenance agreement and an extended warranty, both of which we purchased because of the detailed explanation he provided (with graphics & numbers), and because we quickly grew to trust him. Reno Toyota is to be commended for employing ethical professionals like Darrick Cummings and John Elcano to represent their dealership.

monocao

Feb 15, 2014

We recently purchased a new 2013 Toyota Highlander from Reno Toyota. We were extremely impressed with the work of our Sales & Leasing Consultant, Darrick Cummings, who patiently guided us through the entire process of selecting a vehicle and negotiating the purchase price. Darrick is an amazing professional. He is not only personable and easy to work with, but he is also thoroughly knowledgeable about Toyota products, and he answered all of our questions honestly and accurately. For the first time, we felt no "hard sell" or pressured in any way. He truly made every effort to figure out what we wanted and to meet our needs. We have never left a car dealership with such a good feeling of honest bargaining and fair treatment. Our final paperwork for this purchase was handled by Finance Manager John Elcano. John is very easy to work with. He has an engaging, patient, and friendly personality and took time to make sure we understood the paperwork we were signing. Being a skeptic, I anticipated additional negotiation during the final paperwork, but it did not happen. John wrote the deal the way we had negotiated it...no up-sell attempts. As we expected, he did offer us a standard maintenance agreement and an extended warranty, both of which we purchased because of the detailed explanation he provided (with graphics & numbers), and because we quickly grew to trust him. Reno Toyota is to be commended for employing ethical professionals like Darrick Cummings and John Elcano to represent their dealership.

Reno1949

Feb 15, 2014

Working with Jordan Bellais at Reno Toyota was a great experience. He met me at my car when I arrived at the dealership, and he was extremely helpful through the entire process. Jordan explained all the steps that we would go through to let me drive off the lot with my new Toyota the same day, and not have to come back the next day. He set up the appraisal of my trade-in vehicle, was very patient with me through selecting the various options that I wanted on my new 4Runner, and worked quickly through the initial credit-check and finance process. After the financing cleared, he spent another hour helpfully explaining all the 4Runner features, switches and controls before I left the lot. When he saw that I was having a challenge remembering all the instructions, he suggested making another appointment soon to review everything and give me a refresher course. Jordan was very knowledgeable about the vehicle and the entire process, convincing me that I was fortunate to have dealt with him and Reno Toyota.

ritlandd

Feb 12, 2014

Homero was very helpful and informative on everything that I was looking for. He answered all my questions and helped me find the perfect car and I am now extremely happy to be in a safe and comfortable car. Thank you Homero for all your help and guidance, you are awesome! And thank you Reno Toyota! Definitely would recommend them to anyone!

Bcwimmer

Feb 10, 2014

Jordan was excellent. He earned a 5 star rating in my opinion. He came prepared and was knowledgeable as well as friendly. Also the experience of adding accessories and working Into the deal was seamless. I believe it was Ben who was excellent here. The rest of the experience was just ok, not Jordan's fault. Trade in value was terrible. They said they couldn't sell my audi S4 for $36k and tried to give me $24k. I bet it is listed for at least $36k. Also, to close the deal and finish the paperwork took way too long, at least 1.5 hrs longer than I expected. So as usual once you got past the salesman and into the finance deal portion it wasn't so great. My suggestion....just put the final price of the vehicle on the car.

DavidBWebb

Feb 10, 2014

I was looking for a good vehicle at a good price to accommodate my growing family. After stopping by several other dealerships and test driving a few different models, I stopped by Reno Toyota and was very pleased with the costumer service from the moment I stepped out of the car. I was brought to the cars I had asked to see and I didn't feel pressured into seeing anything that I wasn't interested in. Hadie was able to get me a good deal on a used Toyota Highlander which was exactly what I was looking for within my budget. Overall it was a great experience and I would recommend their dealership.

zombiedaddy

Feb 10, 2014

Me and my wife walked into the dealership and were treated and we were treated like we part of the family. Lexie was great in getting everything set up and helped decide on the vehicle that would fit us. Jordan was our salesman and he worked exceptionally hard even staying two hours after the dealership closed to make sure we were satisfied. Well, everybody from Jordan the Finance guy Jeremy everyone made us felt welcomed and worked the financing and made sure we got the vehicle we wanted. Next day everyone called asked us how we liked the vehicle and if we needed anything. Reno Toyota earned customers for life. Breath of fresh air compared to other dealerships up the street.

Joberta

Feb 6, 2014

Derrick Cummings was a knowledgeable charming young man that sold us a car without pressure. It was a fairly painless process. Hopefully Derrick Cummings will still be around when and if we ever need to make a car purchase again. We love our Toyota!

4runrwild

Feb 3, 2014

Started a deal for used Toyota Forerunner. Chris Verrinder our salesman was very helpful with all our questions and concerns, this was our first used car purchase. We had always only purchased new from dealerships. After we started paperwork we left without vehicle because it was not yet ready for transfer ownership, safety tests, thorough cleaning etc... the vehicle had just been turned in as a trade in. Unfortunately after 1 week, I became unemployed , I had to cancel the purchase. I was so upset, this was such a shock. After contacting Jeremy Parke our finance officer and explained our circumstances he was very understanding and worked to resolve a clean end for us. Never did we ever have such wonderful treatment from a Dealership. Jeremy Parke assured us that when we do get back on our financial feet that we would still be welcome to do business with Toyota Reno. This dealership, and staff are a welcome sigh of relief to consumers who value excellent customer service. YES. I will recommend them. :)

shoyeb

Feb 1, 2014

Justin is a very nice person. when I went to dealer Justin took me in the to find the car which one I want' and he help me to buy the car.

tennessee24

Feb 1, 2014

I went to Reno Toyota looking for a mid-sized truck, good mileage, and a reasonable price. As soon as I stepped out of the car Darren was there to help me. He showed me what he had to offer, and I fell in love with a 05 Nissan Titan. When it got down to the paperwork that's where Beth stepped in. She was absolutely wonderful. She negotiated my payments down to where I wanted them, and new tires on the truck! Then it had to go to the shop for some last minute inspections. There was a couple of recalled parts, and minor safety things that needed to be done to the truck, and Toyota was more than helpful where this was concerned. Beth stayed in contact with me almost every day updating me on the progress of the truck. I got the truck back and it's great! I would recommend anyone stopping by and checking out what they have to offer.

lcrapo

Jan 31, 2014

Darrick and Jeremy were very pleasant and helpful as we went through the negotiating and purchasing process on our car. They even informed me about the possibility of getting a refund on an extended warranty we had on our car that was just totaled. I checked and they were right. That tip resulted in a very nice refund for us. They were also very helpful showing us how all of the hi-tech gadgets in our new car worked.

insanity

Jan 24, 2014

We hadn't planned on stopping at Toyota to look for a car but my husband had a question about another matter. We were so impressed with the dealership and Mr. Bellais that we decided to look for a car there. We were so happy with the attentive staff that we purchased a Dodge Journey. Mr. Bellais was extremely courteous and helpful. Our experience was wonderful.

Sadkins25

Jan 24, 2014

I went to Reno Toyota to trade my 4runner in for a larger vehicle for me and my growing family. The sales person who helped me find and test drive a crew max Tundra. He was extremely knowledgeable about all the trucks, and was sure to include all options both new and used. He was very friendly and professional. After finding the truck that fit us the best, the negotiation was seemingly streamlined. They were able to get the down payment and monthly payments right where we wanted them, and gave me an extremely competitive offer for my trade. The following day, I called with some additional concerns regarding the financing. They exceeded all my needs to ensure I was able to purchase the truck. After two phone calls, the deal was accepted by all and the paperwork was in order. When I picked up the truck, the staff was sure the truck was immaculate and there were no issues. They walked me around the truck, inspecting for any issues, then introduced me to all the controls and new radio/nav system in the truck. It was very encouraging to have the help, and taking the extra 20-30 minutes to teach me and answer any questions was so appreciated! I drove home with my new truck very pleased with the entire experience. I always felt that the sales team had my best interest in mind, and they genuinely cared about us through the whole process. I would gladly recommend Reno Toyota to anyone looking for a great new vehicle and to be taken care of.

DVASSADUR

Jan 21, 2014

SALE DEPARTMENT WAS VERY PLEASANT TO WORK WITH AND HAS IMPROVED SINCE 2006. THE SERVICE DEPARTMENT IS VERY EASY TO DO BUSINESS WITH AND HAS BEEN ABLE TO RESOLVE MY PROBLEMS. MY WIFE IS VERY PLEASED WITH THE HELP THAT SHE RECEIVED WITH WALLEY AND KEN CERNEY.

k7rock

Jan 20, 2014

I shopped at Reno Toyota over the course of a month. I first met and worked through final sale with Ryan Braum. Ryan was very informative and spent time with me three different occasions, explaining individual models and their features. I really appreciated his commitment to finding the right vehicle at the right price, while at the same time not making me feel pressured. I also appreciated his attention to detail. I had shopped at other dealerships and at the end of discussions with salespeople, most could not remember my name. Ryan remembered my name, the vehicles I was interested in and my price range, often with weeks between our discussions. Very personable experience with Ryan.

KendahlDetwiler

Jan 17, 2014

I purchased a used 2013 Toyota Sienna AWD in November of 2013. The vehicle was one of the dealership's fleet vehicles and already had nearly 33,000 miles on it. I believe I got a very fair price on this vehicle. I live in Reno, NV and was looking at dealerships as far west as San Francisco and as far east as Salt Lake City. I did not mind driving to get the best price, but as it turned out I found the best price in my home town. Casey White was my salesman and was so patient with me and helped me find the right vehicle to fit my needs. I was in no hurry to buy my car. I had a Honda CR-V that was still in great shape so I wasn't interested in buying a car immediately. I wanted to wait to find the one that find all of my criteria. I was very particular. I wanted an AWD minivan to accommodate growing family and the weather of our city. I preferred it to be steel grey in color and wanted a tow package to pull our tent trailer. Casey found us a vehicle with all of those features and though it did not have the tow package they agreed to add that on as part of the sales agreement at a very fair price. I have had previous history working with their service department on an older vehicle I owned 7 years ago and my experience was exceptional! I'm happy to have another Toyota and look forward to have my car serviced here again. I would recommend Reno Toyota and the Dolan Auto Group. I would recommend using the Reno Toyota Service Department and I would recommend asking for Casey White as your sales person. I have never had anything but good experiences here and love the newly remodeled dealership!

Scotte01

Jan 12, 2014

Excellent customer service and knowledgable sales staff. Every employee I came in contact with really treated me with with VIP service. There was absolutely no pressure to buy and they found the truck I wanted to purchase. I will be a returning customer!

dhenry10

Jan 3, 2014

Casey White and the entire Reno Toyota staff were all very friendly and helpful. From the moment we stepped out of our car we were treated like family. Casey spoke to us like we were friends instead of just customers. He listened to what we had to say and never tried to push anything we weren't clearly interested in. He stayed well within our budget and helped us make a great deal on a great car. Since we were buying a used car he gave us full details on the vehicle we were interested in. The service department gave our car a full inspection and made sure it was spotless before we even sat in it. Casey followed up with a phone call a few days after, making me feel very appreciated. My family and I have always owned Toyotas and as long as I live in or near Reno I will continue to be a customer there and to continue to recommend them to my friends and family.

jkrabiel

Dec 29, 2013

Our purchase of a 2013 Highlander was our 9th new car purchase. This was by far our most pleasant experience buying a new car!John Chavez explained features of the car and was low keyed with no pressure. He was well informed. Jeremy Parke completed the transaction in a similar manner. A pleasant surprise at the completion, Brady Dolan the general manager thanked us for purchasing a Toyota from Reno Toyota! We would recommend going to Toyota if you are interested in purchasing a car.

Jdeitrick15

Dec 28, 2013

This is our forth car purchase from this dealership. Every time it has been extremely pleasant. The dealership also donates and gives so much back to the community.

bclark73

Dec 17, 2013

Very easy process. Low pressure and simple approach. After buying 10 new cars this by far was the least amount of pressure I have felt at a dealership. Would definitely go back!

tonyvolsen

Dec 14, 2013

Beth was the first one to help us when we arrived at the dealership. We knew what car we wanted already, having seen it online, and she found it for us and we agreed on a fair deal together. It had just arrived two days prior, so the car had not been through the complete 75 point inspection or detail so we had to leave it there and wait for her call. Two days later we picked up the car and it looked terrific! New tires, full of gas, so shiny. We usually stick to Craigslist when we buy a car but this time we went to Reno Toyota and I am glad we did!

Renotrumpetguy

Dec 12, 2013

Jordan was very friendly and worked hard to make sure I got best the deal possible. I never felt pressured and confidence in his ability to make it happen was refreshing. It a certain personality to make people at ease he has what it takes. Everyone met was very helpful.

Kdomom

Dec 8, 2013

I came here because the reputation this company has in giving back to our community, especially to local schools. Tim Muniz was my sales person and he was outstanding! I will definitely come back to this dealership again!

njhoward

Dec 7, 2013

As a woman on my own I was nervous about dealing with aggressive and overbearing salespeople. I had a very good experience with Jen, who was professional, informative and very knowledgeable. She was not at all pushy, and it made the car buying experience a pleasure instead of the ordeal I was anticipating. I would recommend her to anyone I know in the market for a vehicle.

NWinslow

Dec 7, 2013

We recently purchased a 2013 Highlander from Reno Toyota. Our salesman, Danny Frank was extremely knowledgeable and very helpful with our purchase. He spent time with us, answered our questions and was a pleasure to work with -- excellent customer service. We will recommend Danny and Reno Toyota to our friends. This makes our third purchase from Reno Toyota and employees like Danny are the reason we keep coming back.

cljacks

Dec 6, 2013

Reno Toyota dealership was very accommodating and patient with us. Our salesperson (Beth pollard) was very courteous and had a very positive attitude. We were able to review all the vehicles that we wanted to and all of our questions were answered. The facilities was very clean and impressive. We got a complete tour of the dealership and the employees all displayed exceptional customer courtesy and customer service. We purchased the vehicle that we were looking for and before we left, we were personally thanked by a member of the Dolan family. I would highly recommend Reno Toyota for great car and a great price.

dcharles626

Dec 6, 2013

Hadie Itani was very helpful with helping us find the used car that best fit our needs in every category. We needed a specific size with a specific payment and it took him less than a week to find this car and put our payments right where they needed to be. He was very helpful in making sure it got everything we needed before we picked it up and took very good care of us!!

BEAST775

Dec 2, 2013

Shaun Taylor especially is a jewel. He followed through every step of the way for me. He made such an effort to shorten the buying process and made it so easy. He did little extras not required as to making the truck perfect. I love this place and we have purchased quite a few Toyotas from Reno Toyota since 1984.Their reputation is beyond reproach .

kelee

Dec 1, 2013

Casey White was eager to help me find the right car without feeling any pressure. He took the time with me that I wanted. If it wasn't for Casey I wouldn't have purchased my 2014 4 Runner today. I love Toyota! What a great experience and group of people.

doverandsara

Nov 29, 2013

Great and amazing service! Me and my wife went in originally to find an older SUV and Shaun was very very helpful in showing us every SUV that was in our price range after about an hour of looking around the lot he showed us a 2013 Rav4 we felt that this would be well outside of our price range but we agreed to let them run the numbers for us but we had to leave town, however they said we could come back the next day. So the next day we get the call back and said great news we got approved but at a high interest rate and a hefty down payment. Long story short after a few more days the got us in the SUV we wanted at a lower interest rate than they originally said and took off the down payment all together and they gave us a great trade-in value for our other car. This dealership is absolutely the best in Reno, oh and they have free monsters! Definitely going back for my next new car someday.

sskender

Nov 29, 2013

Casey was a great salesman,he took the time to help me find exactly what I wanted. One of the best salesman I have gotten to deal with. Will recommend and go to again..Thanks!!!

Kristine Heavin

Nov 27, 2013

We really felt taken cared of by Shaun Taylor in regards to our purchase of a new 2013 Toyota Highlander. Shaun was very helpful and knowledgeable with the Highlander. We still feel that he is someone we could call and ask questions if need be about our new vehicle. We think he is an exceptional employee, and we would purchase a car through him again. This is our third Toyota.

mbmercado

Nov 24, 2013

Buying a 2012 RAV 4 After agreeing to a sale price It was switched, Through my own carelessness I missed it. Also after paying for the vehicle and getting ready to drive it home I discovered Dent in the rear bumper. The Salesman said the manager stated it was always there. We drove that vehicle on two different days. It was not here. A supposedly happy moment left a sour taste in my mouth. Totally dishonest dealership MBMercado

ellensnyder

Nov 24, 2013

Lived in Reno 13 yrs, purchased Toyota Rav 2011, moved to Coos Bay Oregon.. Our service was so good, we made an apptmnt and drove back to Reno to purchase again. That pretty much says it, Product, Service, Sales, Finance.. Thumbs up all the way!! We Love you Guys.....It would be way to much to ask other sales teams to follow Toyota.. You guys are at the front of the pack!!Casey, Thank you so much for being so attentive in listening ( not hearing) to our needs. It was so very important that you understand what we needed because our time was so short.. I think you got us in and out ( financed) in about three hours. Almost 2 of those hours were you waiting on us because we had to make a trip about 45 minutes away to get the check book.. In sales, as far as I am concerned, its all about listening and absorbing everything before you make the sale.. My friend you were perfect!Thanks to all of your,Ellen & Wade Snyder

laurie83

Nov 18, 2013

I went in at 12pm, with a list of cars I wanted to look at. Not only did I get taken to see those but David also opened my eyes to other cars that were within my price range with great consideration to the other items on my list of what I wanted in a car. Within those was a Chevy Sonic that was practically new with very low mileage! I fell in love with it! He was also so great that my boyfriend who had come with me decided to buy a car from him too. David was friendly, and really did listen to what we wanted and could afford within the car. He was not at all pushy as I was afraid of(being my first time car shopping). He helped both me and my boyfriend, worked hard with the banks to get the affordable payments for both me and my boyfriend, in the process going all day(10hrs) with a smile on his face and a bounce in his step. The next day my boyfriend's car was ready to be picked up but mine was not(as it was just traded in and had to still go though inspection). Even though it was not ready the next day ether, David still got it out of shop so that I can sit in it to reform in my mind that this was the car I wanted. Not only is David great at being a sales person the day of, but still goes above and beyond what I think would be in his job duties to please the customers!

Rlanejo

Nov 16, 2013

Great service! They were friendly and helpful. Did not rush us and got us an incredible deal. The internet sales team was great to work with to get us the best price around, Jeeb hooked us up with Jenn when we came in and she was beyond incredible. Looked into rebates and financing we asked about and helped us every step of the way. She took her time with us and gave us lots of special attention. I do think we got an incredible deal due to hard research on our part but when we went to Reno Toyota with what we wanted they were happy to give us what we wanted. Thank you for making my first car buying experience such a great one and I would recommend any of the staff I worked with.

jsantoemma

Nov 11, 2013

Kory was great to work with and as always, Jay Jay and staff ensured that I received a fair deal. I am a previous customer of Dolan Toyota many times over. I wouldn't consider doing business with any other dealership this side of the Mississippi. They're a fantastic group of professionals.My sincere thanks,John Santoemma &Elsa Calderon

Mattyrenonv

Nov 8, 2013

Keep it up Reno Toyota. From the point I came into Reno Toyota to the time I left I had a good purchasing experience& will be back for my next vehicle.

lizzzy333

Nov 2, 2013

Car number 6 in 10 yrs! Stan Arnold and Steve Nadeau make the auto purchasing experience smooth and easy. I am very satisfied with the top notch customer service I receive every time I come in. They meet all my expectations and beyond. Purchased a 2013 Sequioa and they gave me a great deal and I was in and out of there in a timely manner. The finance guy (John) was also a pleasure to deal with he was very friendly, polite and informative to the buying process. Cant express how happy I am with this auto purchase.

csmock

Nov 1, 2013

The experience that we had at Reno Toyota-Scion was top notch. I would recommend anyone in the new or used car market to pay Shaun a visit. The level of customer service that he gave us was exceptional and he was both professional and personable throughout our time there. The most important thing I can say about Shaun and the Reno Toyota dealership is that they make you feel taken care of. It never hurts when they offer you a great deal on your trade in and then another great deal on the actual vehicle you want to purchase! Even if I hadn't purchased a vehicle from them I would not hesitate to point business in their direction.

pioneergirl61

Oct 28, 2013

I dealt with Lexie Brecke and Casey White in Internet Sales. Although I ultimately did not purchase a Toyota product, I have to express what a positive, enjoyable, and refreshingly candid experience I had with these employees.Casey and I test drove a Rav4 that morning, and I returned later that eve with my husband, who liked another pre-owned vehicle on the lot. The final decision to buy a brand new 2014 car in another make was in no way a derogatory commentary on this dealership or its staff, but rather a matter of personal taste and budget.In my own family there are 2 individuals who will possibly be purchasing Toyotas in the next 6 months and to them, as well as Dealerrater.com and YELP readers, I whole-heartedly recommend this dealership, and particularly Lexie or Casey, for your Toyota purchase!!!

SummerCottam

Oct 28, 2013

Beth Provided excellent customer service, I was able to get the car I wanted for the price I wanted. The customer service at Reno Toyota is always phenomenal we will always come back for the superb Customer service.

cwright1

Oct 26, 2013

The customer service I received working with Beth and Justin was phenomenal! The Toyota team was friendly, courteous, and knowledgeable. Any apprehensions or questions I had about the Toyota Tacoma were answered quickly and honestly. Hands down this is the best dealership to purchase any new or used Toyota! I recommend buying here to all of my friends and family!

Alandtomi

Oct 20, 2013

Casey was pleasant, very knowledgeable about the vehicle I was interested in and eager to show me, any and all different configurations of the 2013 and 1014 Tundra. He gave me his enthusiastic, informed opinion on the various models, and he was instrumental in having me returning to the dealership, after the first visit, and ultimately purchasing a 2014 Tundra Limited TRD. Casey White is no doubt a bright light on the Reno Toyota showroom. I will refer any of my friends who want to buy a Toyota or any cars. Also in the finance dpt, Jeremy Parke was great and made the transaction easy and pleasant. This is our second Toyota in two years, I think we have a favorite brand and dealership here in Reno.

AnnieKN

Oct 20, 2013

We are return customers, and bought both our Highlander back in 09 ,and just bought our new '14Tundra from Beth Pollard . Beth was our sales consultant, along with the help of Justin. It was overall a very professional, pleasant experience. The employees seem to have respect for each other ,and work as a team, which adds to the overal experience. We did the majority of our negotiations over the phone which I highly recommend! Come prepared, and as with any large purchase you must be informed ,and be your own advocate. I also recommend getting pre approved with your own financing before going into a dealership ,if at all possible, then the dealership can try to get you more competitive financing. We negotiated a great price, and feel good about our purchase. Justin took us on our test drive , and then finished the sale by showing us all the wonderful features of our new truck! We will recommend Beth, Justin, and Reno Toyota to friends and family!!Thanks again, Annie & Lyle

jdmfelker

Oct 20, 2013

I went in to buy a Scion TC 2014. They did not have the one I wanted but instead went and searched for other dealers near buy and found the exact one I wanted. They did a trade with one of them for the car I wanted. They charged me nothing extra and had the car shipped in a week. They had alot of people help me out with different things to make sure I was able to get the car I wanted. Mostly I worked with Jen. Ask for her, she will help you get the best deal, along with any possible discounts (as she did with me). She is very patient and laid back unlike many car dealers I have met. They also gave me plenty of free food and drinks when I would come into visit which I thought was really nice of them.Over all they took good care of me, treated me great, and made sure I got exactly what I wanted for a great price.

Chprfan

Oct 18, 2013

This was the second car we purchased from Beth. She is a professional and made the car buying process so much easier than you ever hear about. I would recommend everyone visit Reno Toyota and ask for Beth. Thanks again! We can't wait to enjoy the new truck this winter!

arcie12

Oct 16, 2013

Justin helped me a lot on getting a new car fast and easy he was very helpful considering i don't know much about new car since i'm a first time buyer. i would recommend him to my friends.

ShelbyNicole23

Oct 13, 2013

I began my car search about a month ago online and at several local dealerships in Reno. I found a Prius online at Reno Toyota, and went to test drive it. That's when my quest to find the perfect car began with Shaun Taylor. The Prius wasn't quite it for me, but Shaun patiently looked for cars that might interest me and would also fit in my price range. He was always very honest and friendly. Going to other dealerships, I instantly felt like I was being sold something, Shaun made me feel like he was my friend, trying to help me find the car that was actually the best for me. It's important to have a sense of trust, especially when making an important purchase, and Shaun definitely earned my trust. He took the pain out of going to a dealership! Now as soon as I hear a friend say he or she is going to look for a car I urge them to go see Shaun, and hand them his card. He took such good care of me, and I want everyone to have as good of an experience as I did! Thank you, Shaun Taylor! I love my 2012 Nissan Versa!!-Shelby Hedman

Sdarcy

Oct 6, 2013

A great experience! Everyone we came in contact with during our visit was incredibly friendly. Beth was helpful and friendly. It was a no pressure sale and we were pleasantly surprised. We had a slightly unpleasant first visit with another sales person but Brady, Beth and Justin made up for that and more. Justin was especially helpful and was able to answer every question we had about the vehicle. We'll be back and look forward to another pleasant buying experience!

DebyZc

Oct 2, 2013

I had been in search of a pre-owned vehicle for approximately one month. I went to many dealerships, along with looking online, to find the perfect (and affordable) vehicle for myself. When I ended up at Reno Toyota Dolan Auto Group I met and worked with Jeff and Hadie. They were both super friendly, very helpful and NOT pushy at all with my car shopping experience. As luck would have it I found the pre-owned vehicle that I just HAD TO HAVE sitting right there on their lot so I purchased it from them the next day!I was thrilled that my car buying experience went so well as it was basically stress free, thanks to Jeff and Hadie's easy going style. My last car buying experience (19 years ago!) was such a nightmare! I am pleased to say that this recent purchase restored my faith in shopping for a vehicle. The days of high pressure sales are a thing of the past, at least with Hadie and Jeff!Note: I had a few isses with my used car that were promptly resolved by the kind and caring staff; Hadie, Jeff and Mr. Dolan, at Reno Toyota. Thank you all so very much for your professionalism and making things right! I just LOVE my "new" 2008 Hummer H3! ;)Sincerely, Deby

fdkm20

Sep 24, 2013

I wanted to share the amazing experience I had buying my new car at Reno Toyota. I was impressed with all of the staff I came in contact with and how they treated me, but especially with Hadie Itani and Jeremy Parke.Hadie was exceptionally knowledgeable, professional, likeable, and honest. He took his time and didnt pressure me, allowing me to trust him and feel comfortable buying a car.Once my decision was made, I was placed in Jeremys capable hands. Jeremy was professional, instantly establishing a great rapport. He broke the financing down into an easy to follow, step-by-step, process and made me feel like I was getting a great deal.I would definitely recommend Reno Toyota to all of my friends and family, especially if they ask for both Hatie Itani and Jeremy Parke.

HeatherWalker

Sep 23, 2013

Jeff was amazing. I didn't plan on purchasing from Reno Toyota but he changed our mind. There was no games, and he was very knowledgable. Our overall experience with Jeff actually made buying a new car FUN! Thank you!

RockRiverFan

Sep 21, 2013

Justin Longtin was extremely professional and patient in locating the 'elusive' FJ Cruiser we ended up purchasing. I would highly recommend this dealership, their service department and accessories sales personnel are all first rate.

Stan

Sep 9, 2013

We need to find a good low miles car and the right color . They have been very good to let me know what is available. When more info is needed they get the info really fast.

terickson09

Sep 7, 2013

We have purchased 3 vehicles from Reno Toyota now, 1 brand new and 2 certified used. We have always received the best service, price and followup after our purchase. Reno Toyota is the ONLY dealership we will purchase from and the ONLY service department we will visit. The Sales, Service and Accessories departments have always gone over and above for our family and I would recommend them to anyone and everyone! Exceptional staff and service! GREAT JOB RENO TOYOTA! Thank you for years of superior service!!!

King

Aug 30, 2013

I visited Reno Toyota to get a sense for the cost of a 3 year lease of a car, and walked out of the dealership with a signed contract. In the process, I was the object of the most sophisticated and well choreographed hard sell I have ever experienced. They took the keys for the Toyota that I was going to trade in for "evaluation purposes", and held on to it to keep me from walking out of the dealership. They worked me for 4 hours, with long breaks during which I was waiting for "new offers", until I finally broke down and signed a contract. I left the dealership angry and utterly ashamed of myself for letting them railroad me into signing. I realized how naive I was to expect that my previously very good experience with a Toyota dealer would repeat itself. I leased a good car, I know that. However, the cynical, uncaring process it involved is still making me sick to my stomach.

B&T

Aug 1, 2013

I started with contacting the internet group with Conner O'Day who made an appointment and put me in touch with Steve Nadeau and we have nevr had an easier car buying experience.

stevexp

Jul 30, 2013

The over all buying experience with Reno Toyota was great. Every person I dealt with was very pleasent, helpful, and professional. It was certainly a different experience than what i've become acustomed to regarding a car dealership. Great service and customer care.

Paula Stevenson

Jul 29, 2013

I helped my daughter buy a used car from Reno Toyota. She had just moved to Reno. I was told that they inspect their used car meticulously! Well, 7 months later the transmission is completely gone! Two different mechanics have stated that this car has not had the transmission serviced ever!! I called and talked to Brady( the owner I was told) he stated that us what happens when you buy a used car. He did nothing to make his customer happy!!! So now my daughter is stuck with a car she can't drive!! So I will be getting it fixed for her and we will never again go to Reno Toyota!!!!

monicaed78

Jul 29, 2013

I have given the rating I did as I was most impressed with their attentiveness, friendly personalities, quick turn around time to get the deal done and the overall professionalism. I want to say that Hadie Itani was exceptionally professional and honest, he made my experience unforgettable and easy. Sure I haven't rec'd my bank information yet however I faith that my finance rate and monthly payment will not change which was my number one concern with my vehicle purchase. I will be recommending Reno Toyota to my parents who are looking to a new car, my friends and co-workers alike. Overall I felt great about buying with Reno Toyota.

Sfihri

Jul 28, 2013

Hadie was great salesman. He was not pushing. I had a great experience. However before Hadie. I was contacted by Conner O'Day through Costco Internet. I presented him with an offer that I received from another dealership. I waited and waited, no answer from Conner. I think that wasn't professional of him to just drop me (Every customer deserves an answer)Would I recommend Reno Toyota? I would have to recommend Hadie Itani. Thank you DJ (sales manager) for listening to my complaint and matching deal from Maita Sacramento Toyota. Hadie u r awesome :-)

W.Tierney

Jul 27, 2013

After having less than positive experiences with car dealerships in the past, I was astonished at how professional and honest Reno Toyota and the Dolan Auto group in general were. Daniel Frank worked diligently to find my husband and I our ideal family car at a competitive price. He was personable, professional and direct; we never felt like we were being pushed into a sale unethically. Ashton Carroll contacted me weeks after the sale was completed to redo my paperwork because he had worked hard to finance me at a lower monthly payment. He was extremely easy to work with and I greatly appreciated the extra effort he went through to make my new subaru more affordable! I will never buy from another dealership; Reno Toyota has my business and I highly recommend them to anyone who is searching for a quality vehicle and a positive sales experience.

dwoz59

Jul 14, 2013

There was an advertised price on line. I received a response with a cash price out the door. I was advised there was a mistake and the price was increased $4400 over the on line price. I returned home and review the internet again, and the information still remained on the cars.com site. These actions were diplorable, as well as dishonest. Unfortunately, they lived up to what everyone believes about car salesmen.

badcat1

Jul 12, 2013

We received excellent service from Justin Longtin regarding the introduction to/delivery of the 2013 Highlander Hybrid. He had extensive knowledge of the vehicle and we appreciated that. There are lots of details one should know about a hybrid, we know this from experience. He helped us out a lot!

abbypitts

Jul 11, 2013

As a divorced woman I was fearful of entering a dealership since I haven't had a newer car in 25 years. I didn't know what type I wanted and after taking with Mitch on the Internet offerings, I decided to try Reno Toyota. My sales person Jeff Davies was WONDERFUL! I drove a few cars and none of them felt right, instead of pushing me into something I didn't want, Jeff kept making suggestions and POOF once I drove the FJ cruiser, I was sold on the vehicle. Jeff and Chris met my monthly payment and I am thrilled with my new(er) truck!

RozlynnWeig

Jul 9, 2013

Our family was in need of a new vehicle that would hold six people, four of them being children! Danny Frank helped us with our choice of a 2013 Toyota Sienna, and John E. helped us with financing. The dealership was very reasonable, helpful, and speedy in helping us drive home in our new car! I would totally return back Reno's Toyota dealership for such wonderful service from Danny & John! Thanks guys!

Redd_Wolff

Jul 5, 2013

I had a very pleasant and enjoyable experience recently with the folks from Reno Toyota when I went to trade my previous leased vehicle (Toyota Prius - 2010) for a new Toyota Camry - 2013. Beth was super quick and friendly. Aaron of course helped out again in a big way. And Justin assisted me with the operation of the vehicle just before I was about to depart the dealership. I will be back to lease another vehicle in 3 years and anticipate working with the same people again. Thanks, Reno Toyota!

dlgreene

Jul 2, 2013

Excellent customer service and professional attitude of those individuals noted above (especially Beth and Justin). Made for a pleasant experience.ThanksDave and Pat Greene

Pdavies

Jun 28, 2013

Having not purchased a car in 20 years, I walked in to Dolan Auto with much trepidation. Hadi took great care with me. He was professional and at the same time friendly and personable. Within a short time my fears subsided and I was comfortable knowing I got the best deal ever! I love my Scion and will recommend shopping here to all my family and friends!

cheermom11

Jun 12, 2013

beth is such a great person to work with. she made the purchase of my car go so smoothly. i will recommend her to all of my friends.

JDevil

Jun 12, 2013

Hadie helped me out and got me in my new Tacoma. He was always ready to help me with the different options that where available to me for purchasing and kept me well hydrated while I waited lol.

martinezo27

Jun 12, 2013

My husband and I fist talked to Josh, he said he was new and was not able to answer all of our questions so he referred us to Hadie. Josh and Hadie were both very nice and it was clear they wanted to help us. Hadie answered all of our questions and gave us a great deal that fit our budget!

buensul

Jun 11, 2013

Hadie did a great job! He was very helpful and did what he could to help me get the car I wanted at a pretty fair price. Once I saw the car it was better than what I had expected!!!! There was a little crinkle in the clear bra that was installed on the car but I was told by Hadie and another employee who's a manager there that they would make it right if the crinkle didn't come out in a few days. That made me feel pretty good that they cared enough to fix it to make sure I'm happy with my purchase. I will definitely keep coming back. My 2013 Corolla is my 2nd Corolla S and my 4th Toyota purchase. The reason why I came in to purchase this Corolla was because my 2006 Scion Tc was totaled in an accident a couple weeks ago. I loved that car. Hadie was really patient and showed me quite a lot of cars. From Scion to the Corolla S, and so many others. He went above and beyond to make the process of purchasing my car as stress less as possible especially after going through my accident a few days before. It wasn't a super long process either. I can remember staying from day to night trying to get a car in the past, this time it wasn't that long. It was I think the best car buying experience that I've had...EVER.

newtruckguy

Jun 10, 2013

Warren was probably one of the best guys ive dealt with in the car buisness. Guy wasn't pushy at all extremly helpful and listened to what i wanted what I couldn't do and what i could I arrived at toyota about 11 oclock and didn't leave till after 7 only reason I didn't walk out in frustration was because of warren.

vrcampbell

Jun 9, 2013

For years, I have dreaded-- literally dreaded-- buying a new car. But when it became painfully obvious that my17-year-old car wasn't going to make it much further, I went to a local car dealer (I won't name them here, but I had high hopes), and was absolutely disgusted by the way I was treated there. The salesmen were "skeevy" and totally unprofessional. They were condescending and acted like I was some stupid woman who didn't understand how cars work. As I was trying to nail down a price, one salesman kept patting my hand and telling me he would "take care of everything-- I'll give you the 'family deal'--you don't have to worry about a thing." It pretty much validated every fear I'd had for years about buying a new car.In desperation-- the "CHECK ENGINE" light was starting to flash in my old car-- I asked friends to recommend a car dealer. Several of them told me about Reno Toyota, and I was familiar with the great support they provide to our schools in Washoe County, so I went there. I had been considering a different make of vehicle, and hadn't really thought about buying a Toyota. I checked out their vehicles in Consumer Reports and was really impressed with the reviews, mileage, reliability and affordability.In May, 2013, I visited Reno Toyota for the first time. I cannot believe I waited so long to buy a car. I worked with salesman Hadie Itani from the first day, and Jeremy, the sales manager. They were totally professional and polite, respectful and patient with my questions and concerns. Hadie and I took the Camry out for a test drive and I was so impressed with everything.Hadie was extremely knowledgeable about the car and was able to tell me everything about it without ever once giving me a hard sell or "talking down to me" when I had a question.After I first visited the dealership and expressed interest in a Camry, they kept in touch periodically to see if I had further questions, but I never felt that they were being pushy or trying to pressure me into making a decision.Yesterday, I returned to Reno Toyota and bought the new Camry. I got it for a price that was more than fair, the process was painless, and without exception, members of the staff were outstanding. I can't say enough good things about Hadie, Jeremy, and the crew at Reno Toyota. My advice-- DON'T WAIT TO BUY A NEW CAR! And if you need one, go there first and save yourself from being treated like an idiot at the other places.This car is going to last me a long, long time, and I am looking forward to working with the people at Reno Toyota in the future. How often can you say that about a car dealer?

billy1970

Jun 2, 2013

Brady Dolan went ABOVE and BEYOND in sving me as a customer! He negotiated fairly on price. He followed through with promises to fix certain items on the used Toyota 4Runner I bought. He made himself very availabl to phone calls from me. He remains friendly, helpful, and caring. I would recommend Reno Toyota to anyone, and I have. He is a superb, upstanding man.

Dano198

Jun 2, 2013

4th vehicle bought from this dealer. Effortless! I will continue to use this dealership and the service side as well. There was no pressure and reasonable price on my trade-in

Celexsy

May 28, 2013

We are new to the Reno area and bought a car at another dealership that failed within the first three days. A desperate attempt at getting a reliable vehicle that we are familiar with became of utmost importance. We had always had great experiences with our Toyota vehicles and decided we had made a bad decision trying another brand, especially used. Although it was not in our plan, we ended up purchasing a new vehicle at a much better rate, with exceptional customer service all around. Reno Toyota provides the highest level of customer service we have experienced anywhere - it's not just because we really needed a car. I'm picky about these situations and expect good service and follow through. From lot to keys, Reno Toyota is top-notch. We can't say thank you enough for going the extra mile, providing professional service on a high quality product. We didn't know it was possible. Thank you to everyone who helped in the process, but especially Hadie, Chris and John who finalized the deal and stayed late with us to make it happen! We rate this experience 100 stars out of 5.

toyote

May 28, 2013

reno Toyota service department employees are professional and courteous, they greet you as you drive in mmediately and you speak to a service advisor right away, they called promptly to let me know what repairs were needed and finished when they said they would be done. they offer you a ride if you need it and also my car was washed when it was time to pick it up

gordonloeffler

May 26, 2013

Excellent purchasing experience overall. Both sales and finance staff performed in a most professional yet friendly manner. I have now bought two new Toyotas from this dealership within the last year and they have changed my expectation of a car purchase from one that was highly negative to one of truly positive characteristics.Great job by one and all!

Lilliana1127

May 21, 2013

Beth Pollard have made buying a toyota tundra perfect. We have always been a Chevy family but because of Beth Pollard this family and all our extended families will be buying Toyotas. Thank you Beth for your awesome customer service and your knowledge of the product and finances. We appreciate all that you did for us.

eagles4115

May 12, 2013

I just had a good time there and they took such good care of all of my needs. They told me that I might want to upgrade to a Tundra to get out of my Toyota Tacoma access cab. They say that there is such a high market value on them so lets see if this is right and I can get into a Tundra instead. If I do, I will probably never buy another vehicle again as Toyota's run forever if you take care of them. I know about Toyota's as I have own two of them in the past and was very pleased with both of them. Found out just how much wood one can put into the back of a two wheel drive truck, like a cord. Kind of makes it sage in the back, but it still got me home in one piece and never had any problems with it.

jenniferlandes

Apr 28, 2013

Friendly people and a low pressure sales environment. We didn't have to fight to get what we wanted. We are very satisfied with the overall experience.

gvinci

Apr 26, 2013

We were very impressed with the dealership and everyone who works there. Hadie was especially helpful to us I don't think we have ever had such wonderful instruction given to us on purchasing our new Hybrid car. We were very comfortable driving away with our new Hybrid and we surely appreciate all the patience Hadie showed us. This gave us a new perspective of car dealers. We had an awesome experience! Thank you!

ahunderman

Apr 25, 2013

We went in to see about a new car. We had our grandsons with us and the salesperson couldn't have been more accomodating. The length of time after paperwork was completed was a little long, beings as we needed to get all of our belongings out of the old car. We had brand new snow tires on our old vehicle and they allowed us to take them home, switching them with the tires we had at home. We have bought our last 3 cars from Reno Toyota, and have always had a great experience.

gilkey3

Apr 23, 2013

Hadie did an excellent job seeing our purchase through. Several things beyond his control happened with this sale but he remained composed, patient, and helpful throughout his sale. We were very impressed with his honesty and communication. We had a great experience all in all and would recommend Hadie and Reno Toyota to anyone looking for a car!

Zebuel

Apr 16, 2013

We worked with Craig Burkham over a course of three visits, which seems to annoy most car salesmen but had no affect on Mr. Burkham's attitude. He listened to what we wanted and what we were willing to accept and helped us reach our financial goal. Low pressure, friendly, and very patient. We ended up purchasing a Rav4 for a great price and within the parameters that my wife and I set for ourselves. Both Craig and DJ worked with us until we were happy with the deal offered. I would recommend working with either of these two. This was our first car purchase and everyone we knew warned us about their own poor experiences with buying a car. We went in expecting the worst and left extremely happy, so much so that I am taking the time to write this review and publicly thank Craig Burkham, DJ Stacey, and Richard Gardner for our new car and fair treatment, Thanks!

DannBurke1314

Apr 15, 2013

Warren was very easy to work with. He allowed the product to sale itself. Did not feel pressured nor misled. Warren just honestly and simply addressed each question and then responed with a fair counter-offer. That's all we want from a Dealer.

katherinelamb

Apr 13, 2013

Since we live out of the area Warren worked with us using email and phone. Wen we went to the dealership warren really went out of his way to give us good service, as did everyone there. The car we wanted had been sold just an hour before we got there Warren found another and had it waiting for us when we arrived, now that is great customer service. Everyone asked to help us when we were waiting for one reason or another. The car we purchased was ready for us to drive home. Thank you Warren and team.

Ksalcedo88

Apr 13, 2013

Warren made the experience of buying my first car great. Not only did he welcome me when I first got there he did everything he possibly could to make me happy with what i was getting They say first impressions are the first 8 seconds of interaction with someone. He certainly made that first impression and I knew this was the dealer I was going too. It was so good that me and my gf bought two cars instead of one! Highly recommended this guy I myself work Customer service he certainly impressed me and made me want to get a few pointers.

emurdoch1

Apr 12, 2013

Awesome experience. No pressure and very friendly staff. Even after the sale they continue to amaze with their customer service. Best car buying experience ever!!!

MikeSuizo

Apr 12, 2013

As a novice buyer, I am very proud to say that my visit at Reno Toyota Dealership was a very pleasant experience. Thanks to their outstanding sales associate Warren Burgos, I definitely recommend this dealership specially if you are a first time car buyer. Warren will make car purchasing easy, stress free, and a positive experience. This is my second time buying a car and let me tell you, after meeting countless car salesmen all over town, Warren is by far the best one that I have encountered with. He will get you the best deal where the buyer and the seller will both profit. Through out the whole "buying experience"; I found out that Warren is a gentleman who is very knowledgeable and is very polite unlike many other salesman elsewhere who becomes rude and impatient when their offers are not accepted by the buyers. Warren explained to me all the things that I was confused with and he even offered and reminded me that there are many options in the car selling world that will help you decide if the car you are buying will sooth your lifestyle comfortably. Also, not to mention, if you are planning to buy a used vehicle, he will make sure that the car you are buying will be on a top notch condition by making sure that an in depth detailing and wax job is done to make the car you are buying as good as new. All in all, my car purchasing experience/visit at Reno Toyota Dealership was a good one thanks to their associate Warren Burgos. He is an honest car salesman who gives both the buyer and the seller a respectable amount of profit on any of the vehicle that he sells. He is very nice, knowledgeable, and he makes "car buying" a very pleasant experience. So next time you are thinking of buying a new or used car, make sure to consider Warren Burgos at Reno Toyota Dealership.

Derrick1968

Apr 8, 2013

Every one was friendly and willing to assist. The sales team made sure we were comfortable at all times and treated us with great hospitality. The experience was fun and was not overwhelming.

hntn

Apr 5, 2013

Recently we visited Reno Toyota and met Chris Verrinder while shopping for a new car. We discovered the Toyota Venza and liked the vehicle very much. Chris was extremely helpful in showing the car to us and we decided to purchase. We owned a Lexus IS250 with very low miles and received an excellent trade in value toward the new Venza. During the negotiations we also met Brady Dolan and Hadie Itani who helped immensely in completeing our purchase and introducing the new Venza's features to us. They went above and beyond to make sure that we were happy with our new Venza and the additional items we wanted to personalize the car for us. We are very impressed by Reno Toyota and their commitment to customer service in every area of the business. We would definately recommend Reno Toyota to all.

pensotti

Apr 5, 2013

I was greeted immediately by a very smiley Frank. Frank knew a lot about the Toyota Camry I was interested in and made me feel comfortable to ask a million questions. Every associate greeted me warmly (even the associates that weren't working with me directly) and made my experience one to brag about. Beth and Aaron listened to what I could afford and worked with me to make my payment fair and comfortable. I left the dealership extremely happy with my choice in vehicle and choice in people i worked with.Thank you Reno Toyota!

sparksdi

Apr 2, 2013

About a year ago I came into Reno Toyota regarding a truck I had seen on the internet sight. Brad Geiser was the one that called me and told me that it had been going through detail and the 160 spot check and that I could come down and see it. At the time, I had two horses and was looking to buy a horse trailer so I needed a truck that could do all that. Brad found it for me. I instantly fell in love with the truck and buying it was a very pleasant experience. So, it's now a year later and I am down to only one horse that I can ride around where I live and the gas per month on the truck was killing me. I came in and, of course, saw Brad. He had been such a dream to work with last year that I wanted to make sure I chose him to work with me again. I test drove a new FJ Cruiser because "you never know" about how things will work out financially. Well, it didn't. So, Brad had actually called me to come down and drive a used model but we were told it was sold when we went to find it on the lot. So, I went home, disappointed, but knowing that if there was an FJ for me, Brad would let me know. So, he sent me an email on Friday and told me he thought he had found the car for me. I went in and there she was, Voo Doo Blue and all! We did the paperwork but because the banks were closed, I signed papers that I didn't actually read until I got home. When I did read them, the amount of interest and the amount of the payment was way out of my budget. I went back Saturday and Sunday to get my truck back. I was convienced to wait until the financing came through and on Monday, the cruiser was mine at a lower interest rate and monthly payment. I worked with Jeremy Parke and Ashton Carroll too but Brad spent his day off making sure everything was taken care of. He's a dream :) Since I haven't dealt with any other sales person, I can't say the same about anyone else but if I am ever in need of another vehicle, it will Brad I contact and it will be a Toyota.

Dustyboy1982

Mar 28, 2013

Great experience, fantastic staff, very friendly to us, will do business with again in the future. Had a friend recommend them and I'm glad he did.

Llmiller33

Mar 24, 2013

Hadie was exceptional!! Answered any question thrown at him! Was also very friendly and very helpful!! Made the whole experience fun! Loved working with him and also Nevon. Nevon did an excellent job for only being there a couple of days he was very helpful and very sweet! Mark Miller was also very helpful in getting us the deal we wanted!! We purchased 2 cars, one for daughter and one for us. It was a very pleasant experience from the time we stepped on the lot until driving off into the sunset in our beautiful new Camry! Thank you to all that helped us and for making it a great experience! We will be back and we will recommend you to as many people as we can! Thank you again!!!Also thank you for. Coming out to our house to help set up our garage door opener in the car when we couldn't figure it out!!!!!

mak123tom

Mar 17, 2013

This was a great team that assisted Barbara and myself to buy from Reno Toyota. They were efficient and listened to our needs. Tthis was the second car that we purchase from Reno Toyota.

jaxx23

Mar 13, 2013

Frank was very nice and very helpful..made the whole experiance very easy to understand he was very polite and he answered all of our questions

Shannon310

Mar 12, 2013

I went to Reno Toyota after all day of car shopping. Was exhausted cranky and ready to give up on finding that special car. I met with Keith Page right away, he was nothing but friendly and very patient for how difficult I was being. We needed to find the right car at the right price. He stuck with me never got frustrated, found me a 2011 Nissan Altima and I love it! There was a minor issue with wiring after we purchased it and I called him up right away after all paperwork was signed, he didnt give me any problems that I would expect from other dealerships. Problem was fixed timely and I was well taken care of thru the whole process. The whole experience with Reno Toyata was amazing and nothing like my previous experiences with other dealerships, thanks to Keith Page! I would highly recommend Reno Toyota and especially my sales asociate Keith. He is a tremendous asset to the Reno Toyota team. Shanno Ream7753381555

oatmeal2

Feb 28, 2013

My husband and I were looking for a replacement vehicle for my "tiny" Subaru. Loved the Subaru but we have a new baby and it got small really fast. Connor had been recommended to us by a friend so we headed to the dealership and asked for him. Connor drove us around the lot and up into the garage on a very cold day for about 30-45 minutes. He showed us only vehicles in our price range, he didn't try to talk us up which was really refreshing. I was dreading the car buying experience. We happened upon my new Honda Pilot as we were heading back towards the front dealership. The year/mileage looked like they may have been in our range so he checked it out for us. It had just been turned in as a trade in the day before. We did end up test driving a newer Mitsubishi Endeavor but it just didn't feel like a car that would last to us and have good re-sale. Connor was knowledgeable and if he didn't know he said he didn't know but looked into our inquiries. We never felt rushed or pushed in any way. We took the Pilot for a drive around the lot b/c it hadn't made it through safety and couldn't take it on the road but we really liked it. We ended up putting in an offer and didn't have wiggle room for negotiations. Connor and the sales manager accepted our offer after some back and forth and after a couple hours of paperwork we had our deal put together. Jeremy Parke the finance manager was incredibly helpful as well. I would recommend Connor to anyone, he was helpful, courteous, knowledgeable, not arrogant at all which I have found with other sales associates. He made our car buying trip a very good experience.

bigboy369

Feb 25, 2013

john lynch was a great greeter ,who handed me off to chris verrinder a smooth middleman,who handed me off mark miller a sales manager, who,handed me off to jeremy park .5 1/2 hours to final purchase.took longer that it should have,but with that said everyone was polite and the dealership was very busy [saturday] and most importantly i love my new prius.stay tuned for my expirence after my first service.

246850

Feb 14, 2013

reno toyota has the best most helpful staff ive ever delt with they made my car buying experience the best ive ever had i would recommend this dealership an staff to anyone an their product is the best !!!

Anabug

Feb 11, 2013

I was really nervous going in to buy a new car and Frank made it a very comfortable no pressure sale. He took his time to answer my questions and to explain anything I wasn't understanding. All the Toyota employees were very friendly and helpful. Frank took his time to explain all the gadgets inside my new car so that I felt comfortable in my new car when I left the dealership. I would recommend Reno Toyota to my friends and neighbors.

ledgar

Feb 8, 2013

FRANK DEJESUS WAS EXCELLENT. HE EXPLAINED THINGS, AND WAS VERY PATIENT. THE WHOLE PROCESS WAS PLEASENT, FROM START TO FINISH. WOULD RECOMMEND HIM, AND HIS TEAM, ANYWHERE, ANY TIME. CHRIS CLARK, AND JUSTIN LONGTIN, ALSO VERY INFORMATIVE, AND HELPFUL. RENO TOYOTA GETS 5 STARS, AND IS ASSET TO THE RENO COMMUNITY, AND ITS CUSTOMERS.

Lisarater

Feb 4, 2013

I had a great experience. Hadie Itani, Mark Miller and Himee were great to work with, helpful and friendly, as was Juan Jimenez. I am quite happy with the service I received and the vehicle I purchased.

vbaskett1

Jan 31, 2013

Beth Pollard is a fantastic sales woman. She is honest and forthright and got me the best deal my credit score and payments would allow. I would recommend her to anyone. What really sealed the deal for me was Justin Longtin. Justin went on a test drive with me and showed me every feature the vehicle has and how to use it. He programmed my phone to the bluetooth and also my radio stations. So now I'm hands free when using the bluetooth option which came with my vehicle. Justin has called me a few times just to make sure I am happy with my vehicle and if I had any questions. gave me his cell number and told me to call him if I ever had any issues or questions that he could help me out with. Justin is a very bright knowledgeable up and coming star at Toyota and is a great asset to your team.Thank You Reno Toyota for having such awesome people who put the customers first.Vicki Baskett

Dave

Jan 13, 2013

I have been very impressed with the professionalism, responsiveness and clear communication with the staff at Reno Toyota. In particular, Chris Wooten has conducted himself in exemplary fashion. Wish more dealers dealt with customers as well. Thanks

Janetownley

Jan 13, 2013

Hadie Itani was untruthful, ignorant, and rude. He began by lying when he assured us that Reno Toyota was a member of the USAA buying program, a program serving current and former military families, Reno Toyota is not a member. He then assured us that 4-Runners never came with heated outside mirrors, they do. Finally he, with a red face and angry expression and in a raised voice, stated that we (the buyers) HAD to respect him and his time. Mark and Juan saved this sale. Any commission accrued should go to them and not to Hadie Itani. We are 4-time Dolan Group customers, we love the cars and generally love the staff. However Hadie Itani made this the most unpleasant buying experience we have ever had. My advice to any customer, ask for a different salesperson if you have the misfortune to get Hadie Itani, either through the Internet or as a walk-in, demand another salesperson. Hadie Itani does not represent the Dolan Group or the Toyota service standard.

biomike

Jan 12, 2013

Whenever I am looking for a new vehicle, I can always trust that I will find exactly what I need at the price I can afford. The staff has always delivered care and quality as well as giving me consideration as a valued customer. Beth Pollard and her team are trustworthy and want to satisfy and earn trust with their clients.

Mevan173

Jan 12, 2013

I inquired about a vehicle online and got an email online saying I was assigned to Connor O'Day. The online response and Connor's immediate follow-up got me into Reno Toyota first. Several other dealers were slower and, as a result, missed out on the sale.I met with Connor and he did a good job. He listened to what I wanted, showed me the options and was very helpful. I also worked with Brady Dolan and Chris Clark in making the deal. I am impressed that a member of the Dolan family was involved in my used car deal (which was on the lower end of what they sell) and I was glad I was supporting a local dealer with roots in the community. Chris was the finance guy and I appreciated his approach and sense of humor. Usually, I hate the finance guy on numerous levels, but Chris was great.The car I bought had just been traded in so they still had to check it out and service it. I was told this would take about a week. Connor was very good with updating me on it's progress and even offered to pick me up if I needed a ride to come get the car when it was ready. I felt that Connor's customer service was excellent. I like the atmosphere of the dealership. The salespeople are friendly to each other and each other's customer. My 'deal' was made at a desk out in the open which made it feel less high pressure. My car was ready a day earlier than I expected.The only thing I didn't like was there were some scratches that I thought they were going to touch up that I was told wasn't part of the deal. When I first looked at their website they had a promotion for a $25 gift card if you came in for an appointment. I didn't get that because I forgot the coupon when I mentioned it. I had to put the scratches in perspective because, after all, I was buying a USED car so wear is too be expected. It was a 2005 with only 41,000 miles so what's a scratch or two?On the flipside, they did give me free oil changes for a year, free roadside assistance, and a key chain that is nicer than the usual plastic thing with the dealer's name that you get from other places. I think this is standard for them and I appreciated it. The last time I bought a used car at another dealer the only extra I got was attitude from the finance guy and a plastic key fob.When I trade in my other car for a new one in a few years, I will definitely give Connor and Reno Toyota a call. I think it is important to support local businesses, and Reno Toyota has an excellent rating with the Better Business Bureau.

NO RESPONSE

Jan 9, 2013

They have more than proven their lack of customer care, concern, and service. Consumers need to be aware of the dangers in doing business with Reno Toyota! Besides the poor design and lack of customer service in regard to safety issues of their cars; they are fronting the bill onto consumers by insisting financing through their company at a significantly higher rate rather than doing what is in the best interest of the consumer; even when consumer requests finance with another entity (my own bank); they lied saying terms were unavailable. Then when the consumer attempts to rectify the situation; the company ignores the customer. This is what I experienced and am still to date trying to resolve; but more importantly I am not the only consumer that has experienced this lack of customer service; cheating; and fraudulent treatment from Reno Toyota.I WOULD LOSE MY FRIENDSHIP IF I REFERED TO THEM.

barush

Dec 28, 2012

Mr. Ashton Carroll help me with my deal with a Fair and Friendly Service, Also he Knew my needs and make my experience most pleasant.

Ladybug42

Dec 26, 2012

Beth, Brady, Frank & Justin all treated us with courtesy and did everything they could to make us satisfied with the purchase of our new Camry Hybrid.

happymike10

Dec 23, 2012

We have always had a hard time walking into a dealership parking lot, always stressing about overbearing car salesmen. The experience we had was wonderful with Reno Toyota. We researched on the internet and found close to what we wanted, then asked for Hadie who helped us. This experience was very exceptional with his customer service and care. We would recommend Hadie along with the dealership to all.

Lyonzie

Dec 20, 2012

Brad and George were both friendly and had great knowledge of the Toyota product. They were patient and helped us find the car that fit with our budget. They took the time to answer ALL our questions....and we had a lot of them. I would recommend buying a car from Brad or George with confidence that they have your best interest at heart. We felt so strongly about them we went back after buying a Camry and bought a Corolla.

bkdeputy

Dec 19, 2012

I was only going into this dealership to comparison shop. But I was so impressed with the professional service and lengths the employees went to, to locate exactly the vehicle I was looking for. From the color and package to the financing and personal comfort they exceeded all my expectations. Hadie is extrememly knowledgeable about the vehicles and quick to make sure I had everything I needed. He also gave me 'new vehicles 101' instructions on everything in the vehicle that needed work. Connor helped me get all my financial information in prior to going there, and helped me to locate the exact colors I was looking for. I would recommend these employees and this dealership to anyone. EXCELLENT experience.

IMax2012

Nov 25, 2012

We just bought a new truck from Hadie Itani at Reno Toyota. I would highly recommend working with Hadie. He is a true professional, sincere, and eager to go out of his way/above and beyond to assist us. Working with Hadie made our car buying experience enjoyable! Thank you!

BeckyOdo

Nov 13, 2012

Everyone we came across in the dealership was very nice and helpfull, from Justin who showed us the car and test drove it with me, to Beth who worked very hard to get us the deal we wanted at the price that was comfortable for us. When Beth was busy with paperwork, Justin would come in to see if there was anything we needed and just visited with us. A very personable young man who went out of his way to make sure everything was going well. I have had issues with Toyota dealerships in the past, but I highly recommend Reno toyota.

PJLarr

Nov 11, 2012

Very thorough, friendly and easy to work with. No high pressure sale. The salesman, finance and staff reated us right. I would highly recommend the dealship to anyone.

yourshadowgirl20

Nov 3, 2012

Luke was very friendly, but not pushy. Hadie was quick, efficient friendly andknowledgable. When we got to Chris to do the financing it was very late and I was tired. He was very patient and efficient and extremely friendly and happy to stay late and deal with us. All my questions were answered and he was very thorough in explaining.

christina.lawson.777

Nov 1, 2012

One of the best and easiest car buying experiences ever, and I've bought a good amount of vehicles. GREAT folks work there. They also helped find financing for me which isn't considering certain circumstances. My mother, brother, daughter, and now myself have now purchased a car from here. And I would do it again. I HIGHLY recommend them.

Theresa.A.Holbrook

Oct 30, 2012

We had fabulous service from the minute we walked on to the dealership. Mike took quality time to review our car with us and take us on a test drive. Hadie made sure that our paperwork was done perfectly and all our service requests completed.

ggraybar

Oct 25, 2012

Beth worked with us closely over the past few months trying to find the car that suited our particular needs. She never gave up and ended up finding us the perfect car which fit into our budget. This is my 3rd purchase from Reno Toyota and I would definitely buy from them. The service department has always been amazing as well.Thanks Beth!

pamowner

Oct 24, 2012

I am a first time buyer and this process was the best I have ever had. I was rejected at other dealer ships and the friendliness and effort they put in was terrific. Cynthia did everything to make sure I drove away with a car I loved. Having no credit really put me back but she did everything and got me the car I love a 06' matrix! Honestly... I would keep buying cars exclusively from this dealership if I could. They--Cynthia--are absolutely terrific. Please if you are buying a vehicle come here!!!! Absolutely fantastic and I love it :)

HLKel

Oct 7, 2012

Professional, courteous and no pressure sales. I will definitely recommend to others. Very busy dealership but plenty of staff available to assist with sales, service and financing.

LAllred

Sep 26, 2012

Everyone was very freindly and great to work with UNTIL we got the truck home. We even told everyone how great they were to work with, and how pleased we were with the service. TWO WEEKS later we were told to bring the truck back because they could not finance us. They wasted our time! Also they said and wrote on paper the amount they would give for our trade-in and when taking a closer look at the paper we signed they actually gave us $800 less than what they said, and NEVER informed us of the difference. What kind of dealership says you are financed and lets you take a vehical home, when in reality they DON'T HAVE A CLUE!?!? WE ARE VERY DISSAPOINTED IN RENO TOYOTA AND WILL NEVER RECOMMEND THEM TO ANYONE!

DNICHOLSON000

Aug 20, 2012

I was allowed to wander the lot without being pressured and then Chris Verrinder met me at the door when I was ready to do business. Chris V was very polite informative and no pressure. He got the deal that was close to my terms and Chris Clark did a quick and informative financial transaction. Both were excellent to work with and it was overal a very pleasant experience.

djforbush

Jul 11, 2012

The experience is the most pleasurable I have had in buying a new car in my 40 years of buying cars. Once the foundation was set every step went smoothly and effeciently.

mchiloquin

Jul 7, 2012

A pretty painless experience. Thank you Travis and Michael. I love my little car! I swear I will never buy anything other than a Toyota/ Scion again. They are the best!

beckertg

Jul 5, 2012

My husband and I came to the dealership to receive a gift certificate that I had won in a contest. After picking up the certificate, my husband approached Mr. Gulist and asked to see the selection of Toyota Camrys that were on the lot. Mr. Gulist showed us what was available, along with information about each vehicle. I told Mr. Gulist that while our current vehicle was advanced in mileage (191,000) we were not in the market for a vehicle, as we have other outstanding debt. Mr. Gulist was careful to inform us that we had several financing options. Mr. Gulist invited us to take a car for a drive, then introduced us to Mr. Itani, who handled the sale of the vehicle. We were able to reach an agreement, with Mr. Satica's assistance. Overall, the experience was very unique. We told the salesman what we could afford, he made it happen.

bearscritter

Jul 3, 2012

I did a lot on the computer with Hadi first. I told him what I wanted and asked for estimate on my trade in. He found what I wanted, we went in I saw my SUV and the rest flew by!!! I left with my new Highlander happy as a clam! Great service, friendly staff and a GREAT DEAL! I will recommend Reno Toyota to EVERYONE!! THANKS GUYS UR AWESOME!!!I HAVE A BEAUTIFUL BLUE TOYOTA HIGHLANDER!!!

tagalvez

Jul 2, 2012

Beth was great to work with. Very courteous, not pushy and put up with my negotiating without pause. We had a great experience and are very happy with our purchase which we are confident will be a great investment as the Toyota name is respected. I wouldn't hesitate to ask for Beth, she has lots of awards on her wall and I can see why when working with her, we won't hesitate to us her again.

tolb3277nv

Jul 2, 2012

This purchase was completed mostly by email. It involved my twin daughters, their Grand Parents and myself. The shear volume of people involved might have panicked some staff but the Reno Toyota staff. The sales staff moved as if they handled this type of sale everyday. The vehicle price was agreed upon via email. Communication with staff was timely, clear and straight forward. We were notified of the vehicles arrival again by email. All five of us arrived at the dealership, the staff did not seem the least bit worried. The car was ready and my daughters test drove it. Beth Pollard was great, letting both of them test drive it, explaining everything to them which sometimes required three heads to be in the front seats simultaneously. The paper work was fast and seamless, even when I had to have my insurance company fax over the proof of insurance. I had the service department cut and program a spare key, so Beth made sure to introduce bot my daughters and myself to our new service adviser. This is the third new vehicle we have purchased from Reno Toyota sense 2008. The experience has once again been outstanding. We have and will continue to recommend Reno Toyota to our friends and family. GREAT JOB!!

broghair

Jun 29, 2012

I came in to look at a 2011 Jeep Grand Cherokee just to test drive and ended up signing on the dotted line. My experience at Reno Toyota and working with Michael Wood in particular was excellent. From the beginning he was honest and up front with me about the vehicle I was test driving and was able to answer any and all questions that I had. I appreciated that Michael wasn't like your typical car dealer and never pressured me into a purchase. He simply took the numbers that I was comfortable with and we were able to make a deal. It was a very smooth process from test drive to purchase not to mention I got a great price on the vehicle I purchased. I would recommend Reno Toyota to any and all looking for a vehicle.

lsmith51

Jun 20, 2012

I originally contacted Reno Toyota looking for a new Matrix through the Costco auto program. Beth Pollard was the designated Costco sales person. Reno Toyota had no Matrix in stock, and couldn't locate a car with exactly the options I wanted. So, no sale. However, the next week a used Matrix with very close to the options I wanted arrived at the dealer and Beth called me, asking if a certified used car was acceptable. I said yes and we setup an appointment to see the car. I looked at it, and the proceeded to have a over 1 hour haggle with Beth about the price. I didn't really need all that time, but Beth is an attractive young lady and quite fun to talk to, so I haggled for a while and ended up buying the car for less than I actually was willing to pay. Her asstant Chase actually delivered the car (with a FULL TANK OF GAS!!) to my home for me. You really can't ask for better service than that!Richard Gardner, the finance manager was quite professional and knows his job well, but be warned he will try to upsell an extended warrenty. Just be firm when you say no.

duckepj

Jun 18, 2012

I went there to trade in my Jeep Liberty 2004 for a Toyota Venza. I have been looking at this model for the last 2 years. I had lunch with a friend a couple of weeks ago and she had just purchased a new venza and when I looked at her's I knew it was time for me to get one. I went through Costco and was contacted by Beth Pollard with in a few hours of making the request. I told her I would call and make an appointment when I got my errands completed. Well that was Friday, June 12. Beth and Chaz took me out and showed me the different models and told me the price. At the end I choose my model and things moved forward. Both Beth and Chaz were very friendly and professional. Very good experience. I love my new Venza. I expect to have that feeling for quite a few years. Thanks to the Dolan family for employeeing great employees. Also Chris Clark made the paper work a breeze. Lastly, I want to thank Travis Beardsley for explainging all the functions of the car, it was hot and he was in a suit and took his time.Patti Myers

kiley1215

Jun 18, 2012

I explained what I wanted and Michael was able to provide exactly what I was looking for and it was even a used vehicle in great condition. I am very pleased wtih my purchase and have recommended a friend to see him in hopes he can help her out the way he helped with me.

Truckeeboy

Jun 17, 2012

Had the best experience I have ever had at a car dealership. All the employees were very friendly and did not have the typical car salesman attitude.

drarmstrong

Jun 13, 2012

We bought a new 2012 Toyota RAV4 from this dealership. We used the internet option from their website and got a great price. The salesman, Mike Wood, was very friendly and not pushy. He was informative and worked with us to get the price and trade in value we were looking for. The finance department gentleman, Tom Clark, was knowledgeable and easy to work with. I would highly recommend these gentleman and dealership.

ajithwije

Jun 9, 2012

I was referred to this dealership through Costco Auto Program and Beth was in contact within me within matter of hours. Beth is a very professional internet sales manager who will share the facts with you to help you make the decision. We had gone to GMC/ Buick dealership and when we walked in a late Monday afternoon there were no plans to make a purchase that day. We simply wanted to find out how the Toyota Highlander rides and also to find out what I could get for my trade in. Not only I was able to get the KBB trade in value for my car thanks to Beth going the extra mile but also we walked away with a great Toyota Highlander that have fallen love with. After I decided to make the purchase I wanted Beth to run the numbers for a lease on the same car which she did without pushing back. She wanted to make sure it was my decision and by providing all the facts. Her assistant Chase was very helpful through out the process from the test drive to preparing the car for delivery.Richard the Finance Manager was very accommodating and staying late without complaining to help us complete the transaction. He thoroughly went through the documents and help us get an extended warranty that suited us well at cost.All in all fastest, smoothest, most professional and no hassle car transaction I have done in more than 12 car transactions. I would highly recommend this dealership where you will find the best car experience in getting a TOYOTA!!

00dkmf

Jun 4, 2012

My wife and I recently purchased our second Highlander from Reno Toyota. The first was totaled in an accident after only 4 months. We first spoke to the manager who referred us to Michael Wood to facilitate the second purchase. They gave us the same unbeatable deal we got with the first one. I never got that "car sales man vibe" off of either the manager or Michael, no pressure, no trying to up sale us. Michael was professional and polite, he felt less like a sales person and more like a friendly guy helping us out with the paper work. On top of it all we had our 6 month old in tow and they allowed us to take over the lounge while they lined up the many documents to sign, this streamed lined the process and got us into our new car that much quicker. Buying a vehicle can be a daunting and intimidating task; Reno Toyota takes all the fear and intimidation out of the process with there friendly honest service.

Rick Babs

Jun 4, 2012

Reno Toyota/Dolan Auto Group has some of the most polite and friendly staff members I have ever encountered in a dealership. What impressed me the most was the follow up contacts I received from Beth and her assistant Chase after the sale. I had lots of questions and always had my phone calls returned quickly. Reno Toyota/Dolan Auto Group genuinely cares about their customers/ satisfaction after the sale. As part of my purchase, I had some factory add-ons that were installed exactly a week after my purchase. I was treated great that time as well when dealing with Ben Freedman and the staff at the Accessories Department. I normally hate the buying/negotiating process that comes with purchasing new vehicles. However, my vehicle purchase from Reno Toyota was a pleasant experience. For anyone in the market for a new/used Toyota, I highly recommend Reno Toyota/Dolan Auto Group. Rick B

Brooke Nielsen

Jun 3, 2012

Hadie was a wonderful salesperson--very friendly, helpful,and knowledgeable. Larry was also great, friendly and quick with the paperwork. Overall it was a fun, and no pressure experience.

yyyzzz

May 30, 2012

Sold me an extended warranty from Signet Financial Group. But the company went belly up in a few years and did not honor any warranty claims. Reno Toyota took no responsibility of selling a lemon.

chrismjdabu

May 25, 2012

Excellent service. I got exactly what I wanted and the terms I asked for. Michael Wood went to lengths few sales reps have to provide me with quality assistance of the highest regard.

kevinabuzz

May 22, 2012

I had a great experience with the purchase of a 2012 Tacoma. Pretty much hassle free which is unusual from past experiences with other dealers. Beth Pollard was very professional and curtious. The purchase was quick and easy. I would highly recommend reno toyota for a new car purchsse.

gregliv

May 21, 2012

We give Reno Toyota a big thumbs up because they matched an offer from another dealership, and got us in the car we wanted. Hadie Itani was friendly, helpful and very professional. We would buy another car anytime from Reno Toyota! Thank You!!!

Larry R

May 19, 2012

Beth Pollard and Hadi Itani made our buying experience the best ever. We have bought many vehicles over the years but never felt so at ease as we did with them. We were pre-qualified for our financing but Beth beat the rate we had been offered elsewhere. Everyone we came into contact with showed a strong sense of customer friendliness. Ben Freedman was very helpful with assisting us when we added some accessories to our RAV4. Diana Cooper was also very helpful in arranging for a vehicle for us to use while waiting for the parts to be put on. We expect our future dealings with the service department will show the same desire to keep customers happy.

Jeff Wood

May 15, 2012

The staff at Reno Toyota and especially Beth Pollard was so enjoyable to work with!!! I didn't know purchasing a new car could be such an enjoyable experience. No pressure sales staff, constantly treating us with the utmost respect and truly listening to our needs and not throwing us the sales pitch we are accustomed to from dealers. I cannot say enough of how wonderful we were treated by Beth Pollard at Reno Toyota. I was prepared to walk away when I first stopped at this dealer, but I will be a repeat customer with the pleasurable experience we had at Reno Toyota!!! Thanks, Beth

ToyotaRav1397

May 6, 2012

It was time for a new RAV4 and due to my prior experience I knew Beth Pollard at Reno Toyota was the one to contact. As with my purchase in 2006, Beth provided great customer service and a great price. Toyota offered Zero Percent financing for 36 months. A problem with the financing was quickly resolved by the Sales Manager Richard and the Finance Manager Brady. If I purchase another Toyota in a few years, Beth and Reno Toyota will be the ones I contact.

psasparks

May 3, 2012

The staff (sales, finance and others) were very helpful and went out of their way to make my purchase experience a positive one. I would recommend Beth Pollard to anyone wishing to buy a vehicle, new or used.

hartrw

May 2, 2012

This was the first time leasing a vehicle and buying new from a dealer for my wife and me. Driving for more than thirty years and only purchasing private party vehicles, you can imagine our apprehensions. In the end we had nothing to worry about. We were honest and we felt that we were treated honestly. Beth our sales rep worked hard to get a fair trade in value for our suburban and ultimately a rock bottom price on a new Highlander. Stephanie helped with the test drive and sale and was very thorough. Ben, Chase and Chris also helped us through the purchase. The process took some time, but Beth kept us going with water, snacks and activities for our young children. We did our research and knew what we wanted, Reno Toyota delivered.

gaandy

May 1, 2012

After nogotiating a deal over the phone with Beth we drove to Reno to trade our Toyota Tacoma for a Higlander. When we arrived the Highlander I thought we were buying was no longer there. Beth had to leave and Chase took us to see the other Highlanders that were available. Unfortunatly all the models that were similar to what we originally wanted were not acceptable. We wanted a black leather interior and the only one available was a black exterior. So we requested to get a similar base price and pay the $2500.00 for the navigation system. Chase filled out all the paper work and came back with approval of our request. With the extra features and the added warranty we ended paying an extra $70.00 per month.I would have preferred to know in advance that the vehicle I originally was inquiring about was not available before traveling the 40 miles to the dealer. Everyone At Reno Toyota was very pleasant and they met our needs. This is the second vehicle we have purchased from Reno and I would not hesitate to purchase another vehicle with them in the future.

racerx3169

Apr 29, 2012

Hadie really worked for us in making the deal happen. He is an asset to reno Toyota. When we wouldn't agree at first, He went back to the desk and made it happen.

amsshop44

Apr 28, 2012

Our overall experience at Reno Toyota was great. Our salesman, Michael Wood, was engaging, low-key, and very knowledgeable regarding the Toyota line of vehicles. We drove away very happy with our new vehicle. Larry Satica helped us with our financing. He too, was very engaging, low key, and very helpful.

Grandma Africa

Apr 21, 2012

I totalled my beloved 03 Matrix on the way from Indio Ca to Reno. I settled with my insurance company, and desperately needed a new car right away to return to southern CA. Bruce Rogers, the salesman, was very understanding of my needs, and my nervousness at driving right after a wreck. We looked at a Prius first, but I decided to go with the Matrix. He made the process very easy, and the car was ready in less than 2 hours. My grandson and I drove back to CA the next day and I have been very pleased with the car and dealership. I had purchased my previous Matrix there also.

antfassett

Apr 21, 2012

Our car buying experience was great as usual. This is our fourth vehicle that we have bought from Reno Toyota, they go above and beyond which is why we keep coming back.

LUVRAV4

Apr 17, 2012

Michael Wood was very well informed on the features of the RAV 4. A pleasure to work with on a hassle free purchase. Highly Recommend!

tamimiller74

Apr 15, 2012

The BEST car buying experience I have ever had. Professional, friendly, knowlegdable, very helpful. Hadi was very personable and not pushy at all he asked me what I was looking for, and within a matter of minutes we where test driving the exact car I wanted and within no time at all we where signing papers and I have the car I truly wanted. Thank You Hadi

Lance Bussard

Apr 14, 2012

I spoke to Hadie Itani about 2 months ago off and on through E-mails about a new Limited Tundra crew cab.He answered all of my questions and concerns about the Tundra and told me to come down when I was ready.I really appreciated the knowledge and the "No Pressure" approach ! I received a few follow up E-mails which were great but I wasn't inundated with them. As a fellow business man,that was well done in my opinion.When we were ready we drove down unannounced to take a Tundra home and we were greeted at the door by Hadie himself.My wife,son and I introduced ourselves and he knew exactly who we were and what truck we wanted.That was a pretty good feeling to feel like we belong there after being on the lot for less than 5 minutes.Hadie took us over to the jet black Tundra we talked about for a test drive.Once inside and going over wants and needs and price,Hadie was very polite offering drinks or whatever we needed while keeping our 11 year old entertained.Not an easy task by any means.So over to finance we go where we met Chris who was very friendly,knowledgeable and clear about going over the loan papers.We got a little side tracked about bow hunting but again it just "felt right" about being there.I had mentioned to Hadie and Chris I wanted to put the TRD Supercharger on the Tundra in time.When we were finished Chris called in Ben Freedman from parts and service to answer any questions about the supercharger or anything about the Tundra.After talking to Ben for awhile I can see parts is my new favorite place to be.Overall our experience was a great one and feel like we have an extended family in Toyota of Reno. Thank you for a beautiful new truck and a great group of people! Sincerely, Lance and Claudia Bussard

Kathleen O'Brien

Apr 10, 2012

I was at the dealership to return my leased vehicle. Adam approached me and helped me from the beginning to the end of this process. He was friendly and very helpful. I did not have to spend hours through the process, it was quick and easy. On top of that, I was given money back because the dealership purchased my vehicle from the bank I was returning it too. So not only was the process a very good experience, I also came out ahead. Of course I don't get any cash until the title is received by the dealership, so I am still waiting for that. However, it has only been a week. I will reply back when the check has been received. Thanks Adam for all of your help.

jdhorndog

Apr 6, 2012

I have been a loyal customer for Reno toyota sinse 2005. But not yet that I ever received any oil change coupons or any kind of discounts. I live in Gardnerville, but rather do business with Reno toyota than carson city toyota. With these tough times, Iam forced to do busness with carson toyota.

Runningrebfan

Apr 4, 2012

Recently my family has had some very shocking and heartbreaking events surround our lives. So the last thing on my mind was the lease running out on our Toyota. Yet Beth Pollard went above and beyond anything I could imagined. She took in our car, gave us the best price possible for it, and found another perfect match for my family. Brady Dolan said "Make it happen," and it did.

wb1m2r

Apr 1, 2012

My wife and I went to Reno Toyota to check out the Tundra pick up. Our contact was Mike Wood, who was very informative and great to work with, answering all of our questions and showing us several vehicles. After considerable "soul searching" between my wife and I, we decided on a 2012 Tundra. Mike went through the pricing, accessories and warranty details with us thoroughly and we left the dealership a couple of hours later with a new pick up. Mike also introduced us to various personnel throughout the facility (parts, service and finance) as well as showing us the facility's service bays. This is a very clean and organized facility with highly supportive people that showed us a level of customer service that all customers desire. We look forward to continuing to do business with Reno Toyota in the future and have a secure feeling that our needs will be handled effectively and professionally. Thanks Mike.

suria89

Mar 25, 2012

It was really fast and good help good selection of cars prices are decent. Will be going back in the future when time for another

liseesc

Mar 18, 2012

This is the third vehicle I've purchased through this dealer. Every time they were professional and did not try to oversell me into something that I couldn't afford. I especially appreciated Michael taking the time to get everything arranged ahead of time, since I drove 90 minutes each way for my purchase. Thanks for everything, and I will definitely back next time:)

mcclaren54

Mar 11, 2012

This was the first time I can honestly say my Wife & I had a stress free time purchasing a vehicle. Michael Wood went out of his way to assist us, putting our needs first. This was truly the best experience we have ever had purchasing a vehicle. I HIGHLY recommend this dealership as well as Michael Wood's assistance in finding a vehicle to anyone. I have already sent friends and family their way.Roger.

novellonorm

Mar 10, 2012

The experience of purchasing a new vehicle at Reno Toyota was thoroughly pleasant. The sales team was friendly, knowledgable, and helpful. They were professional in arriving at both the purchase price and the trade-in amount. Unfortunately, the paperwork took several hours, but that is not the fault of this dealership.

Rsmketring

Feb 28, 2012

Quick and easy. Friendly and helpful. Jeremy was straight forward and easy to relate to. He understood your desire to make the process quick and easy.

dotson77

Feb 22, 2012

WARNING!!!! DO NOT GO HERE!!!! Im 20 years old with a daughter coming. cost is a big issue. singned for an acceptable deal and left with the car. a month later they made me come in and re sign with a 29% interest at and NO warranty. ofcoarse a month later the transmission goes out what did they do. NOTHING they alowed me to make payments to them on a 2100$ transmission of 190$ a month raising a high 332$ car payment meaning im paying 522$ a month for a USED car that still will have these problems after this. like a bad tire and leaking fuel pressure im not even gonna bother asking them for help on those though. it took them a month to even get them to start touching my transmission and agreeing to do anything at all. DANGEROUS!!!!!

ramirez11

Feb 22, 2012

The sales person was great, got me the car I wanted. I will recommend this dealer and this salesmen., I had a great experience and was shown that it does matter what I want. Thanks jeremy

Lester123456

Feb 21, 2012

Absolutely best customer service I have ever experienced. Its a no brainer to work with hadie. He will leave you satisfied!! I also worked with Jeremy he is the best too! They made me excited to complete a purchase

jakerink99

Feb 18, 2012

Fast, friendly, and attentive to are needs. Really took the time to get us we wanted. Gave us a good deal on are trade in. Very pleased overall. Thanks

ashesroyal25

Feb 17, 2012

I enjoyed my experience. Jeremy Parke found exactly what i wanted and got me a great price. I will refer my friends and family to this dealership for a new vecihle. Thank you!

Automanart

Feb 17, 2012

Our first Toyota Corolla was a pleasure to buy. On our way to the dealership we placed a call to salesman Jeremy Parke through a previous contact. He returned our call within fifteen minutes and was awaiting our arrival (even though we failed to schedule an appointment). Upon arrival he showed us the vehicle in the color we wanted, provided the test ride and sold us the car at very competitive price. We had researched the car and sought internet competition in Seattle, WA and Beaverton, OR. Jeremy ensured we were familiar with all facets of the dealership and monitored financial completion to ensure all aspects of the sale exceeded the customers expectations. The car was purchased as a valentines day present for my wife of 36 years. He was intuitive enough to ask her if it was her valentines present. At the completion of the sale to our surprise she was presented with a dozen roses.In summary buying a car from Reno Toyota was a pleasurable experience as a direct result of a salesman Jeremy Parke that was able to adapt and interrelate with us. When dealing with Jeremy I had real sense I was dealing with someone of integrity that understood customer service.:-)

mdbrief1977

Feb 17, 2012

Wonderful customer service, The test drive was fast, and efficient, great staff love you guys. I will recommend you to anyone looking for a new or used car. Thanks for the help.

Zanrok

Jan 29, 2012

Where to start.... I should state this review is for sales, not service. On my first day in I was treated nicely and shown all the cars I wanted and appreciated as a customer. Our sales person was very friendly and answered a lot of my questions. It just seemed like after the first day, if you don't buy a car from them right away, then they don't care who you are anymore. This dealership is EXTREMELY pushy, rude, and inpatient. You have to haggle for 40 minutes to even get close to a good price.My favorite incident involved when I went in to get some price quotes from them, for some reason they asked for my social security number. When I told them I was financing with my bank... I felt like they did not need that for a price quote. Instead I was told its the only way we can give you accurate pricing... and they assured me my credit information would not be checked, as I did not want to get "dinged". Sure enough a few days later I got a letter from Toyota saying I was pre-approved for their financing because of my good credit. Hmmm shady enough for you? I am pretty sure that's illegal? My second favorite moment, was when the salesperson flipped a piece of paper over and wrote "I will buy the car at this price" and then made an X and a line and told me to sign it. I said "Are you kidding me?, I am not signing this!" And told him to get it out of my face. He explained that would be the only way to get that price, and I said you better check with your manager. Surprise face when the manager came back and said they could do that price but they could not take off the $350 dollar fees when 99% of the dealerships I have contacted fee's are $55. I told them I would drive over the hill to save $300, and they said "You might as well". LOL I did, and I got a car about $800 dollars LESS than I would have from them. Save yourself the trouble when looking for a new or used car and go up the hill to California and avoid the 31 million Citadel, called Reno Toyota.

JeffJ

Dec 3, 2011

I purchased 3 vehicles from Reno Toyota. I can tell you we never received a wow service, we received a good service. I am very happy with Reno Toyota.

ktmack

Aug 20, 2011

Horrible experience at Reno Toyota. The "closer" that the salesperson (Chris) brought in became very angry with us for "not buying today", lunged over the table at me, ripped some papers out of my hands, told me that he wasn't going to let me "shop" their offer (even though the offer was $2K more than another dealership + tons of hidden costs), told us we were not real buyers and asked us to leave the dealership. Yes, asked us to leave. We were also told that if we didn't buy the car from the Reno dealership then we couldn't have it serviced at the Reno location. This was exactly the experience that people dread when looking to buy a car. A manager called us when we left to see what had happened. Promised to look into it and call us back. It has been a week and they never called us back. Now looking at the ratings online for Reno Toyota, it shouldn't surprise me, they have bad ratings all over the place. I have also reported to Toyota corporate.So, we paid cash for a 2011 Sequoia at Toyota Marin had an amazing experience and would recommend Toyota Marin (Paula Londow) to anyone. I guess we were real buyers after all. 100% worth the 3.5 hour drive to not be berated. And, Toyota Marin didn't even attempt to throw in any "extras" they were straightforward and easy to work with. I am in an industry where I am in contact with a lot of people and will make sure to let them know of my experience.

Just want a new car :)

Jul 21, 2011

Hi, First of all I told them I was not going to buy today just wanted to do my research first. They talked me into giving them my keys to my car to get a quote for a tradin and I said I didn't want to trade my car but they insisted. They would not give me my keys back. They keep trying to guilt me into buying the car. They are very pushy!!! I'm going to buy my car somewhere else!!!

Chukin

May 23, 2011

Horrible customer service bought a car there a month ago and still cant get anyone to call me back with what is going on with the loan. Signed a contract for a 2.9% now no answers!!! 5 days till I am late on the car payment for the car I traded in. Left multiple messages and not one call back last time I got ahold of someone in the finance department he was very rude and insulted me!!!!!! Will never buy a car from these jokers again!!!!! Yes I have been waiting for a call back for over 20 days, just tried calling again guess what VOICEMAIL !!!!!!

rbrenden

Apr 5, 2011

The ratings I submitted weren't GIVEN, they were EARNED. Chris spent alot of time with my wife and I. We have purchased many cars in our life and there has never been an experience better than today! Chris is our type of personality and he cares about satisfying US, his customers. He has a great sense of humor, very professional and knowledgable. This buying experience is like nothing we've ever experienced before. His customer service skills are noteworthy! Chris knew that my wife can't drive and since we kept our old car, we had no way to get our new car and old car home. Chris volunteered to deliver our new car to our home in Silver Springs. In order to do that, he had to leave work early, have his wife and kids re-work their busy schedule so she could follow him to our home. Let's see... GAS, TIME, MISSED WORK, INCONVIENCE, I could go on but the bottom line is this. When you need a different vehicle, Chris Clark is the guy to see. This dealership and Chris are AWESOME!!! Thanks Chris!!Adam Marazzo was the guy that made the transaction complete. He got us financing that was far better than we had been approved by my lender. I don't know how he packages his transactions but this was iceing on the cake! Thanks Adam!!

discovery2468

Feb 27, 2011

Great Dealership, Beth was wonderful to deal with.. A++++++++ Everything was wonderful, Larry was awesome to do all the final paperwork with. Everyone made you feel comfortable. I will be back for my next toyota purchase.. I will be referring all my friends and family to this dealer..

joanhsprintmailcom

Feb 10, 2011

I had looked up the vehicle (2011 Tacoma) on the internet and knew the model and accessories I wanted as well as dealer cost and and most likely sales price. Glenda helped me find a vehicle on the lot that had almost everything that I wanted and worked up a pricing sheet that was very reasonable (about half way between their cost and the most likely sales price). I had decided to trade in my Highlander and Glenda came back with an offer that was in line with what I had found on Edmunds.com.The paperwork was handled efficiently and reflected their offer exactly. I signed on the spot. The entire transaction was handled very professionally and both Chris and Glenda were courteous and helpful throughout. I have had the Tacoma for a little over a month and I am very happy with it and my treatment at Reno Toyota. I will definitely go back to this dealership when I purchase my next vehicle.

wstcyr7

Feb 2, 2011

One of the best experiences I have ever had. Patient, informative, educated, friendly...over and above what needed to be part of customer service. Reasonable and fair. I am very confident that I found the right vehicle for me as well as a new group of professionals to consult with in the future.

washinj_4

Jan 31, 2011

My husband and I just purchased a Toyota Certified vehicle and were completely satisfied with the whole experience. They were kind, friendly,and very professional. This was great considering my very first car puchase ever was a terrifiying experience. I would love to thank the Reno Toyota dealership(Jim our sales guy, and Brady Dolan) for everything that they have done for our family and would strongly recommend them to everyone who is thinking about puchasing a new or used vehicle. The customer service was excellent and we couldn't be any happier with our Sequoia. Thanks soo much Reno Toyota!!The Thweatt's

newtoreno2010

Jan 26, 2011

I'm new to the area, and drive a honda. I called the local honda dealership and they were flat out rude to me. I decided to call toyota because a friend said they are happy to work on other makes. When I called I got a gentleman named Chris clark, he was able to not direct to the right person, but he cared enough to call me a few days later to make sure my vehicle was done to my satifaction, and wanted to make sure I was happy with the service. I would definately recommend this dealership for all your needs, and I wish I bought a Toyota, Chris Clark was such a nice and truly caring person...wish all salesman were this way. My next vehicle will definately be one, and I hope he is there to make my deal!

zoltang

Dec 5, 2010

I wanted to buy a 2011 Tundra at Reno Toyota. After about an hour negotiation we have reached an agreement on the price of the new one, and on the value of the traid in. When they asked me to sign a paper with the final numbers, it was not the same we have agreed upon. Basically they wanted to use the sales tax credit (we pay sales tax for the difference only, (new car price - traid in value) x 0.07725) to pay for the traid in. They wanted to use my money for paying for my traid in. It was $1,600. They argued, we never went into the details how they pay for it. When I was leaving, they offered to split the $1,600.Since than I have purchased the Tundra for less than we agreed upon at Reno Toyota.I do not intend to buy anything from this dealership ever.

POSTERGARD

Jan 22, 2007

Wife had her heart set on a RAV 4 so I bought her one. Never been screwed and lied to so much in my life without knocking someone out. I'm getting too old I guess, and too gullible. I like to believe in people and in the past I've been able to. No longer, I'm afraid. I've learned a lesson. I'm very happy for my wife as she did get what she wanted. These people at Reno Toyota are crooks and liars. This was a cash deal through my credit union yet they had me fill out loan papers and did a credit check on me. This of course lowers my credit score, which is impeccable. Even my credit union Loan Manager was angered by their tactics. She suggested we find another dealer who would be more honest in their dealings. They actually drew up the paperwork as if we were getting the financing done through them and then lied to me about the sales tax. The car is to be registered in Nye County where the tax is 6.75. They told me they couldn't do that, yet I had just bought a Mitsu in Vegas and they charged me only the Nye county tax rather than the Clark county tax. I found that the reason they lied to me about it was that they had the papers made out that they were financing it in Washoe County at a high intrest rate. I should have walked but I didn't want to disappoint my wife. Stay away from these crooks! There's other dealers and other cars, you don't need Reno Toyota!

laraladdy

Aug 26, 2006

I filled out an online application and was very honest. At first all seemed good then I the man I was set to meet with was not there and I met with Manny. He was nice and seemed to understand what I needed in a newer car. He asked that I fax in all my documents the next day. I was so excited at the thought of a new reliable car, I did just that. I was told that I should hear by noon. Noon came and went and I never heard, then I called and he mentioned he had been working all day on my application and that I needed a co signer. I told him I did not want to really do that and he said he would keep on it and let me know. He did alright........I never heard from him again!! Too bad though because I was able to get into a brand new 2006 car with 17 miles on it from another dealer 2 days later.

squonk36

Jun 8, 2005

If I could give a zero rating, I would. I'd say Reno Toyota sales people are the lowest form of pond scum, but I don't want to insult pond scum. I had negotiated a price and interest rate on a used car, signed the contract, traded in my old vehicle, then later got told my interest rate wasn't approved and my car payments had gone way up. I wanted my old car back, but suddenly they didn't have it anymore! "Your old car is gone," I was told. I was stuck with the new car whether I liked it or not. I had also negotiated a trade-in price on the old car, but when I got the first copy of the contract, they had changed the number, obviously hoping I wouldn't read what I was signing. These are some of the most evil, despicable, sad excuses for human beings you could ever be unfortunate enough to meet. Stay away from Reno Toyota. Far away.