Used Cars for Sale at Don Ayres Honda in Fort Wayne, IN

Geofolk3

Nov 16, 2016

We always make sure all maintenance is kept up. The noise was found and fixed under our warranty. Jeremy always goes above to make sure our vehicle is fixed and explains in detail and answers my all my questions.

deegee33

Nov 15, 2016

I put WAY too many miles on my cars living in Northern Indiana and driving an average of two highway hours every day. I've had my CR-V for just over 2 years and have acquired over 67,000 miles on the odometer. I have taken my car exclusively to Ayers for routine maintenance and have never been disappointed. My service rep is Tony. . . Not only is he a great service guy, he's just a really great guy! Thanks Ayers!

Eric

Nov 15, 2016

This was my first stop in the service department after purchasing our used 2013 CRV. Very impressed with the professional friendliness of the experience. Never saw that coming from an auto dealer!! Great job all around, including that sales staff just a few months ago. Would recommend the Don Ayres dealership to anyone looking for superior service. Oh wait, I already have!

Mike143

Nov 14, 2016

From the time I pull in til I pick up my Van everyone is friendly.. Chuck Suter has been my advisor for awhile and always asks questions to see if I have any concerns as well as offering car wash.. I like that..

Fireguy941

Nov 12, 2016

Bought my vehicle yesterday from Michael at Don Ayres Honda. Not only was Michael friendly, he had knowledge on the vehicle I was purchasing, and was able to answer all of our questions. Also, it was great that we felt no pressure to buy anything and we got a high quality vehicle at an excellent price! Thanks!!

JDGuin01

Nov 11, 2016

Thanks to Jeremy in the service department! He was kind and knowledgeable. He went above and beyond--offering to set me up with the shuttle Don Ayers has on site. **Its shocking to see how immaculate the service area is kept...I have worked for a competitor dealer in the past, I know how things can be in the service areas.

LA46

Nov 11, 2016

I brought my Fit in for an airbag replacement. Tony was very professional and even apologized for my wait of only 5 minutes while he was helping another customer. He informed me of how long the replacement would take and showed me the way to the lounge. The lounge was comfortable and I appreciated the coffee and other refreshments. Everything was done in under the estimated time and I was soon back on the road.

paul howard

Nov 10, 2016

Peter Ort was our Service Advisor. He was able to have our air bag recall replacement & battery replacement work done. The service was quick and efficient. Will continue to come back and have our car serviced by you people.

Andrea and Cody

Nov 8, 2016

We had a great experience with Mason at Don Ayres Honda. He made this process so enjoyable for my husband and I! I would recommend him to anyone looking for a great vehicle and awesome customer service.

doggracie

Nov 7, 2016

always a pleasure to do business with Don Ayres. The service was quick and efficient. Will continue to come back and have my car serviced by you people

Tina

Nov 7, 2016

Dillon was my service advisor on my last oil change. He took care of a recall at the same time. I thought it would make my visit longer but it didn't. I had gone to dinner with my daughter during the service and when my car was done a half hour earlier than expected Dillon called me to let me know since he knew I was just killing time. He was a joy to work with.

KimEchenoz

Nov 5, 2016

I live in Oil City Pa. Found a Beautiful car at a Great Price. Thank you Ed for all your help and making this a smooth transaction.. Well worth buying 2 States away.. Recommend Don Ayres Honda for All your Auto needs! Thank You again Ed.. Love the car..

Sekera-Kozlowsk, Judy16

Nov 4, 2016

Working with Caleb was great. We did not buy the first time we were there. However, when we came back a month later, I called Caleb first. Caleb was friendly, personable, out going, knowledgeable, and worked hard to get me into a vehicle. He listened to what I wanted in a car and did his best to accomplish it. When I'm ready for my next car, I will call on Caleb :) Thank u. Caleb :)

chad k

Nov 4, 2016

The sales team at Don Ayres Honda, Fort Wayne is top notch. I came in looking to make a deal on a 2016 minivan and these guys put it all together from top to bottom. Across the board a great team who worked well with a sometimes difficult negotiator in myself. They remained professional throughout the negotiation and we got it done. I applaud the team for keeping it together during a tough negotiation. I would also add that the guys in service who cleaned the van prior to reception did an excellent job and delivered the van in great shape. Many Thanks to Don Ayres. I would reccomend this dealership to anyone looking to make an intelligent decision and buy a HONDA.

Becky

Nov 1, 2016

Don Ayres Honda was awesome !!!! They were very patient with me and helpful in finding the exact vehicle that I wanted at the exact price range I needed to be in. I shopped with them over a two month period and they never once gave up on me or tired of all my questions. I don't take buying a new vehicle lightly and they continually helped me in my decision process. They even let me take the vehicle that I was looking to buy home for the weekend to test drive as they wanted me to be happy with what I was buying. I would highly recommend them .

Sales pro

Oct 31, 2016

Buying a car is never fun, but it was much more comfortable at Don Ayres. Our rep actually listened to what we had to say, and I give him high grades for uncovering what we actually wanted instead of trying to push us toward something we ddin't want. As a former sales manager, I was very impressed. Rule number one by me is to uncover needs and desires before pushing product. We arrived with an idea, he responded to our needs, and even though it is a long process, it was easier when everyone on the dealer side is more interested in your needs and wants than anything else.

Ron934

Oct 30, 2016

As always, great service. I have bought over 15 honda's from Don Ayers. Always have been treated right. Thanks again for the great service.

Tracy

Oct 28, 2016

i had done some online research before looking at any cars. I wanted used, 1 or 2 years old, less than 30000 miles. I had 3 cars I wanted to test drive. They had all 3. Didn't try to get me into any other cars. All met my requirements plus the prices were within the limit I had set for myself. I was able to drive all and it really helped to be able to compare them side . Caleb was great in helping me. Answered all my questions. Looked up anything that he didn't know. The whole process was easy; in and out with a new car in 5 hours. Thanks! Tracy

Krh

Oct 27, 2016

Service has been good and friendly. I appreciate the van delivery service that made my wait time a pleasure ...I could accomplish some errands while waiting.

Joey D

Oct 24, 2016

Recently purchased a certified 2014 CRV. Jeff Ward took his time explaining all the features of the vehicle. Answering all our questions. He check on the availability of the vehicles we were interested. It was a pleasure working with him. Had the vehicle in to fix a noisy heater fan and Doug Waltz had the vehicle in and out in and hour, completely replacing the fan. Fantastic service FYI this is my second CRV from Don Ayers. I also own a 2011. Best dealer in town

Rick

Oct 24, 2016

Doug Waltz does a fantastic job servicing my Honda. He is very responsive and keeps me informed for the details. I have had my car in several times over the last couple of months and received great service from Doug each time.

A Proffitt

Oct 24, 2016

I have never had a bad experience from sales to service at Don Ayres. Most recently, Dillon made sure that I had all information about my service early so I could make other arrangements if needed. He explains things so that I understand but never makes me feel like my questions or concerns are silly. I can sum up my feelings in one powerful word ... Trust.

juliej

Oct 20, 2016

Tony is great - polite, honest, responsive, and fast. I couldn't believe the low cost of my first regular service. $18! I will never buy another vehicle from any other dealership. Love my Honda CR-V!

Jerry

Oct 17, 2016

I had an appointment for CVT checkup per notice form Honda. They were ready for me, and completed the work quickly. As usual, people were friendly, efficient and easy to work with. This has to be about the best dealership I've ever dealt with in about 60 years of car buying.

Mcconnell

Oct 17, 2016

Each time I visit this dealership I feel like I am respected and my time is respected. Each staff member is aware of how long I've been there and takes great measures to ensure that I am not there any longer than needed. I love the way this dealership operates it's service department!

Mike

Oct 17, 2016

Very happy with the service completed. Was informed about need for alignment by update phone call. Car with wash was completed in one service stop.

Flowergirl

Oct 15, 2016

We are grateful to Rick for helping us with our first leased Honda earlier this year.We had one problem with the sun visor but service dept. fixed it promptly and professionally.Great product and great management!

Beelady

Oct 14, 2016

I had an appointment for a simple oil change on Monday but when I got in (my husband's car) that morning my husband had left a note on the dash that there appeared to be a slow leak in two of the tires. I knew Jeremy Sullivan had worked me in because Rich's car was a bit over due for the oil change due to my delay. On my way to a meeting I called Jeremy to give him a heads up and when I arrived for our appointment at noon Jeremy had things arranged so that not only was the oil change taken care of but the technician checked out the tires! Great service, great attitude- much gratitude on my part!

Carolyn52

Oct 10, 2016

The staff was very efficient and friendly. They answered all my questions about my new car that I had and I was only there for an oil change

HondaDriver

Oct 6, 2016

Quality service and fair pricing. Loving our new vehicle. Buying experience was fairly hassle free.

carz

Sep 29, 2016

Bought a car last night from Mike Alejandro and it was easy, quick, and entertaining! Had some great laughs. We bought a used car and Mike still treated us like we had just bought a brand new car off the showroom floor. Really appreciated it.

My Honda

Sep 28, 2016

I was on a tight time frame and I needed my oil changed in and out in 30 minutes once I told them mysituation.......Thanks guys

KCHHONDA

Sep 26, 2016

I purchased my Honda CR-V early 2015. The day I purchased it, I was very impressed by the salesman and others I encountered. Everyone was friendly, informative, and it went beyond Honda just trying to sell a car.I've returned regularly for oil maintenance, and again, and again, received, fast, friendly service. Too many businesses 'talk the talk'. Whether before selling you something, or anytime after. Or once they've sold their product to you, you fall off their radar. Not this dealership. Their sincerity is felt. I bought my CR-V 75% because it's a great vehicle, and 25% because I was impressed by this dealership.

Patty

Sep 26, 2016

Doug Waltz was very pleasant to work with on my last trip to the service department. He quoted a time that he thought it would take and kept right at it. The work was done efficiently. I appreciate Doug explaining the work that was completed.

Jill

Sep 26, 2016

Purchased a 2016 Civic LX from Don Ayres Honda. The entire staff was extremely helpful and friendly. Our salesman Brandon went out of his way to help us in the dealership, by phone, and online.

Nallan

Sep 26, 2016

My wife and I had a great experience with Sales Consultant, Chris Demetriades. Our vehicle shopping was a three-week experience, and Chris was not pushy, but very helpful along the way. He even called us at home after the purchase to ensure that we didn't have any questions and to thank us. We felt very good about the sales process and even better about getting the vehicle for less than we anticipated. We were return buyers for Don Ayres, and will continue to buy our Hondas here -- especially through Chris.

Dmchondarev

Sep 26, 2016

Since purchasing my CRV in 2014, i have had nothing but exceptional service from Don Ayers service staff...they truly understand customer service. Thank you!

skseyes

Sep 24, 2016

I purchased a car for my son in May. It was a 2016 Civic. He starting having problems with it shortly after he got it home. Long story short, Don Ayers Honda made it right! Rick Kruger is who I worked with. He has sold me 5 cars and as long as he is still there, he will sell me more. I cannot say how grateful I am for what Rick, and Don Ayers did to make me happy and give me the best experience ever! I also want to thank Doug Waltz and Doug Settle. They did everything in their power and skill to make things right. The service department is incredible is also!I would, and do, recommend Rick and Don Ayers Honda to everyone! Thank you!!!

CRVLover

Sep 23, 2016

From the purchase of our vehicle to repair work done, there is no way I could not give a five star (I would give more if I could!) The knowledge and helpfulness in purchasing our vehicle was above and beyond what I expected. We had a new car in less than two hours!!The body shop was totally efficient in handling our repair after an accident. Our insurance estimate was accepted and work was completed a day earlier than promised. Pick up and pay was in and out in less than five minutes.Everyone I dealt with was pleasant to deal with. This is the place to go for your next vehicle or service!

Tom456

Sep 23, 2016

Don Ayres Honda sends helpful reminders, allows online scheduling and adjustment of service requirements online and it's easy to do. Once you arrive, they sort of take it from there. Great pricing on regular service items.

jolculbe

Sep 22, 2016

Came in looking for an older, high mileage CR-V since we thought that would keep us in our budget. Left with a newer, low mileage CR-V for around the same amount we were paying before.

Alan

Sep 22, 2016

I had a great experience with Don Ayres Honda. I had initially researched some of the cars they had in stock online. I was looking for certified Pre-owned Civics. Jeff helped me look at a few, we test drove one, and agreed to terms before I left the dealership (which I had hoped to do). Jeff was extremely knowledgeable and helpful through the entire process. They were persistent about financing through the dealership (I had already decided to finance through my credit union), but not overly so and this seems par for the course for most dealerships. Though we didn't spend too much haggling, I felt like I got a very fair price for the Civic I ultimately purchased. I would highly recommend, as everyone on staff is friendly and happy to help. Almost immediately upon walking in the door, I had sales associates approaching me to see how they could help. Overall, I was very pleased with my experience and will definitely visit Don Ayres Honda again when car searching in the future.

Imc_d

Sep 21, 2016

Quick and efficient. Don Ayers makes getting my Honda serviced simple and easy. I was able to drop my car off and pick it up within a reasonable time. Thanks, Dillon!

mustangsally 64

Sep 20, 2016

I had visited several dealerships before I ended up at Don Ayres. Everyone was so nice. Zack Gardenour took excellent care of us. It was a very good experience. Thank You

jjbad67

Sep 19, 2016

Jeremy was my representative and did a fantastic job. Doug also stopped and greeted me. Both were very friendly and explained the nature of the recall repair to me thoroughly. They did the repair in a shorter amount of time than expected as well. Don Ayres does it right.

Sherry Coon

Sep 19, 2016

We have been dealing with Don Ayres since 1989. We have been satisfied each and every time. Highly recommend them. Happy with sales people and especially the quality of their service personnel. I've been treated well.

browning

Sep 19, 2016

They found what we were searching for and in the price range. Easy to deal with and they actually do what they say they will do. Solid experience.

Chelseaf

Sep 19, 2016

I had my Odyssey in recently for an oil change and a tire balance. Jeremy was very nice and helpful. He explained what services needed done and why. Always a great experience!

Joel

Sep 13, 2016

I looked at several cars at dealerships in Indianapolis and Cincinnati before ending up at Don Ayers. I could not have asked for a better experience working with Darrin and rest of the team. He was very pleasant and easy to work with, and went above and beyond to get me the information I was looking for. Absolutely no complaints at all, and will definitely keep Don Ayers in mind for future car buying needs!

Mandy

Sep 13, 2016

I have an oil change done with Dillon. Service was prompt and after my card was returned and still had some bugs on it from driving as much as I do. Dillon noticed this and washed and scrubbed it one more time. I am very happy with his customer service

LovemyCRV

Sep 12, 2016

We have always been very satisfied with the customer service and the vehicle service at Don Ayres. We have never had a complaint.Even though I was early for my service appointment, Mr. Settle greeted me and escorted me inside. I had expected to have to park outside and wait. I don't remember the service techs name, but he was very courteous and efficient.

Beardad

Sep 12, 2016

I had an excellent service visit. It was quick and performed very well. The service agent was awesome. He was very nice and accommodating. Would definitely use again.

Jan hensel

Sep 10, 2016

We just leased our 6th Honda Accord. Great car and appreciate don ayes Honda !!! Great group of honest hard working guys... Would highly recommend them!!!

pawechi

Sep 10, 2016

We always receive excellent and courteous service. They are always helpful and anxious to please in any way. Service and sales have always been an enjoyable experience. I would recommend this dealership to anyone.

Matt

Sep 9, 2016

I always have a great experience at Don Ayres. Their staff is second to none and the service is excellent. I Highly recommend getting service here.

DSLtech76

Sep 9, 2016

I drive an hour to get both my Pilot and Accord serviced here. Fast, reliable, and honest. They stand behind their service. Jeremy is the man!

Jeff P

Sep 7, 2016

My service advisor, Dillion Steenport ALWAYS goes beyond the call of duty to serve my family. One time I explained over the phone a problem I was having with my open door warning light. Dillion ordered the part before my appointment to make sure it was in so I would not have to come back for a 2nd appointment. Last week I was in for my scheduled Honda service for my CRV. I told Dillion about my wife's van that needed a rear replacement wiper. Dillion had it ready for me when my wife dropped me off to pick up my CRV. Before she could pull away Dillion asked if he could install the wiper for us. The Honda service team is great!!

Larry Landmeier

Sep 7, 2016

My service tech, Doug Waltz, is very helpful. He explains the service I received and why. He even tells me what is coming up on my next visit.

Mark Pomeroy

Sep 7, 2016

I scheduled my recent oil change about 3 weeks prior. The day prior to my oil change, I received a notice that the parts for my Ridgeline were in for a recall. I thought in my mind that I would need to schedule a 2nd appointment. However, when I let Charles know of the parts availability, he volunteered to have the recall work done at the same time as the oil change. He even offered to wash my vehicle. I really appreciate his "can do" attitude!

Jancey

Sep 6, 2016

Best place to come for an oil change! Would not take my car anywhere else. My car simply "feels good" when I drive away from the service center!

JennOcken1111

Sep 6, 2016

When my brother found out I needed a new car he immediately called Andy about two hybrids he found for me on the website. Historically decision makering isn't our favorite but Andy was patient and allowed us to do our waffling with out any pressure. Especially since I was in Louisiana and the car was up on the lot in Fort Wayne. My brother was able to look at the two and help me feel good about the one I choose! And both cars were a great price after searching several dealerships in the country. I have never had a car delivered to me! Maybe it will have one of those big car bows on the top ... Maybe not. But I do feel excited and grateful for getting my new car this week and so fast after my accident to get me back on the road of freedom! Thanks! Everyone! Can't wait!!

Civic girl

Sep 6, 2016

Every time I have service done the Don Ayres service staff is excellent! I love that I can catch a shuttle to work while my car is being serviced but this last time I decided to wait. Happy to report that it was quick and comfortable wait. Checked out the garden area outside too!

Mary Mac

Sep 5, 2016

It's helpful to me to know that my appointment time will be honored, the work done on my vehicle will be done well and my car will be given a thorough check. I appreciate the opportunity to schedule online, drop off my car and return to find it ready and waiting just as I was promised. Dillon is very conscientious.

Dave J

Sep 2, 2016

This is my 8th new Honda from Don Ayres. All have been excellent vehicles -flawless really. This was probably my easiest and best buying experience ever thanks to sales rep Justin Bailey.

buzz

Sep 2, 2016

jeremy did an excellent job of communicating the issues we faced and resolved them in a timely fashion to our satisfaction. We will certainly use Don Aryes again for our service needs.

Customer

Sep 1, 2016

Pleasant and professional. Nothing more needs to be said. Place is clean. Employees are friendly and attentive. This is the reason I come back again.

justmedaveyc

Aug 31, 2016

Just wanted to leave a quick note and thank my service crew and handler Dillon Steenport for taking excellent care of my car and me during my last visit. The team over there makes servicing the vehicle so easy.. I can actually "relax" in the break room while waiting for the service to be done. How great is that?

HMeyer

Aug 30, 2016

My normal service rep, Doug Waltz, was on vacation, but he arranged ahead of time for Pete Ort to take good care of me in his place. I always get GREAT service, but this time was exceptional. I've been having problems with my AC system and this was the second service visit for that problem. Dave, the service technician who always works on my vehicle, came into the waiting area to listen to my first-hand experience with the problem, then kept me informed of all the things he was doing to find the problem and correct it. It turns out that this issue wasn't one that the Honda service forums had seen before, though the Don Ayres crew recently had the exact problem with another vehicle in the same model year. They not only figured out and solved the problem, they were going to share that information with the rest of the Honda service community so others could benefit from their knowledge. I cannot stress enough how impressed I was with Dave and the rest of the Honda service crew at Don Ayres. They're always courteous, efficient and helpful, but now that I understand the detail-orientation and commitment they have to helping me have the best Honda experience I can, I'm even more impressed. Thank you all!

PhilipW

Aug 29, 2016

This dealership was awesome at helping my wife and I get our vehicle. We got a 2016 Honda Civic, and they were nothing but help. Anthony, our sales rep, was nothing but helpful and knowledgable! He wasn't pushy in the slightest, and when it came time to the decision to buy, they worked with us on the price so we could get what we wanted. AWESOME place!

e-mail

Aug 29, 2016

Doug Settle, my favorite Service Manager, ordered my recall and followed through with my appointment to install a few weeks later. I missed seeing my old Service Advisor, Troy Johnson, who had always handled my concerns with the utmost professionalism; but when I met Doug Waltz for the first time a few days ago, I was put at ease and greatly satisfied with Doug's warm personality and follow through to my complete satisfaction!A Happy Honda Customer,Sue Harruff

Pilot16usg

Aug 29, 2016

I recently had our 2016 Honda Pilot in for service. The Doug Settle and the Don Ayres service staff were very friendly and accommodating when asked if they could work in an oil change with my existing service work they quickly and cordially agreed. In addition to the professional staff the convenient free car washes are a plus.

Linnea

Aug 28, 2016

I had a warranty expire by 9 days, but Doug Waltz and the service department were able to work their magic and get the part covered. I am always pleased with the knowledge and friendly service at Don Ayres Honda. That is why I have been a loyal customer for 17 years.

Nancy

Aug 28, 2016

When getting my oil changed 2 weeks ago, Don Ayers told me all 4 brakes needed to be replaced as they are at 2mm, well below the recommended. From prior experience, the Honda dealership is at least 2X the cost at other places for their Honda certified brakes. As a single mom, I can't afford that. Therefore, I have another technician who works on my cars, so I took it to him. He said my brakes were at 5mm, and would not need replaced for at least 6 months. I then took my car to Sears to have my tires rotated (bought my tires there) and they agreed that the brakes didn't need replaced. They said they would check them again at my next rotation (6k miles). It seems Honda was trying to get me to buy something that I didn't need. My next step is to report this to BBB. Not sure if this happens to everyone, but as a woman I feel like they might be taking advantage of me.

Austin&Montana

Aug 23, 2016

This was our 2nd car purchase in a year. The first time we stepped into the "car buying" process we were not having any luck with dealership's or salesmen. They were rude and did not take us seriously based on our age. However, that all changed when we stepped on the lot at Don Ayres. It was late, around 7:45 p.m. and they closed at 8:00. Shawn came out to greet us, and offered to let us test drive a civic. We were shocked because at other dealerships they were even ruder near closing time. Long story short, Shawn stayed with us thru a job change, and the time we wanted to wait for the new civic body style. He was amazing thru all our questions and concerns. So when the time came for our 2nd car purchase, it was even easier to tell him what we wanted (car/price wise) and he made this process even easier than the first. Which I did not think was possible. We will not be going anywhere else but Don Ayres. They treat you with respect, and above all that is what matters. Thank you Shawn and Don Ayres!!

Bradrw

Aug 23, 2016

Caleb Craun was great to work with. He is informative, knowledgeable, personable and not too pushy. Working with Jarod to set up our lease was also very good.

TCubbs

Aug 22, 2016

Friendly salesman who was not pushy, transparent buying process, and a fair deal that was congruent with consumer reports for the vehicle I purchased.

tntray

Aug 22, 2016

Unfortunately my radiator, on my Honda Accord, got a hole in it and I was left on the side of the road one morning. However, I was able to contact Chuck Suter in the service department and he worked me into the schedule the same day. He had a radiator located and ready to be put in by that afternoon. Chuck has also been the family service guy when my wife brings in our Honda Odyssey. He does an excellent job looking out for our needs and taking care of our vehicle! We can always feel confident that our vehicles are being taken care and we are not being taken advantage of.

msok53

Aug 22, 2016

First thing, I purchased a Honda CR-V from them. By far it was the best car buying experience I've ever had. No hassles and they quoted me a great price. I've had the vehicle in for service (oil changes) twice. Both times everything went smooth. I got the car back when promised. The check in process was efficient. I would highly recommend Don Ayres to anyone considering buying a vehicle or looking for service.

Sidneysandy

Aug 22, 2016

Darrin Bickle helped us at Don Ayres. We will recommend him and the dealership to anyone ready to buy a car. Our experience while there was pleasant and we felt Darrin was extremely knowledgable.

Suhrida

Aug 22, 2016

Ron called me to schedule an appointment for a recalled part. When i came in on the scheduled time, the part was replaced very quickly and I was out of there in no time. Ron also offered to take care of anything else I might need for the car. I had to get back to work - so i declined his offer.The whole process was very quick and efficient. - Thanks Ron!!!

John Chupp

Aug 21, 2016

The service department has taken care of all my needs. I have only been in for general maintenance. They even took me in once for an oil change and I didn't have a appointment. Very nice

Jordan

Aug 19, 2016

We have been leasing a 2015 Honda Accord and have been impressed with the service at Don Ayres each time we have brought it in. At the last service appointment, Doug showed me once again why I always tell people that working with Don Ayres is the best. He was fantastic!

stan

Aug 19, 2016

I recently purchased my second Honda Odyssey from Don Ayres. I always go to Don Ayres for service. All service advisors that I've met are always friendly and efficient. Charles Suter was no exception.

Kenneth J. Smith

Aug 19, 2016

Good price on my old car and very fair price on new car . I always know what the cost will be before the work is started . I know what service is recomended before next oil change and what it is going to cost . Oil changes is only $12.99 if you buy your car from Dpn Ayers . The oil is snythetic oil. Any place else it would cost $45.00. Everyone is very friendly and will help with anything. I'll trade with Don Ayers from now on.

Carolyn Suarez

Aug 19, 2016

All needs met. All issues resolved. recommended future service times. Pleasant conditions for waiting. Cost more than reasonable. Employees were friendly, courteous and very knowledgeable.

KathyC1969

Aug 18, 2016

We bought our second Honda Pilot this past March, and we just completed our first oil change/checkup on August 8th. Jeremy Sullivan is always friendly and courteous, and he goes above and beyond to make sure we are completely satisfied with the service provided.

Nita

Aug 17, 2016

Each employee in the service department go out of their way to make sure you have the best service and are a pleased customer. Doug is always kind and caring. Makes sure you are taken care of.

hybrid honey

Aug 16, 2016

I drove into the service area not knowing where to go or what to do in order to buy my car. Doug Waltz walked over to me asked the correct questions and told me he would escort me to the person who could help me. He drove my car to a safe parking area and brought me the keys. Excellent personal service!! I had been introduced to Caleb Craun. He took care of EVERYTHING that needed to be done so I drove home happy and feeling as if I had friends at Don Ayres Honda. A million thanks.

Alaska Bound

Aug 16, 2016

I chose Honda for the car, the price, the amenities and Don Ayres for the salesman, Chris Demetriades whom I have bought multiple vehicles from over 2 decades and for Ayres service. Where I work, folks rave about the service department. I had my first experience and it was excellent, a lot different than I have ever experienced. Pete, my car manager, did a great job of guiding me thru the process. I am thankful to them all for a very nice and economical vehicle.

chicago-buyer

Aug 16, 2016

I worked with Darrin Bickel on the purchase of a new Honda Accord Hybrid. Mr. Bickel was extremely friendly and easy to work with. He was very knowledgeable and able to answer all of my questions. I especially appreciated Mr. Bickel's communication; he provided thorough and timely responses to all inquires over multiple communication methods. He even provided a short video of the car we were purchasing. The Don Ayres dealership staff was friendly and well-prepared. My only complaint was an accessory was not installed on the vehicle prior to my arrival. I spotted the mistake and Mr. Bickel corrected it right away. The vehicle was promptly taken to the shop for the installation. It was ready within 30 minutes.I would recommend Darrin Bickel and the Don Ayres dealership

brink123

Aug 15, 2016

I always get very good service from Jeremy Sullivan at Don Ayres Honda. The service is on time and done in a very timely manner.

Kier

Aug 15, 2016

My experience here has always been great, from the minute you pull into the shop someone is right there to greet you! Chuck is one of the best to work with! Thanks for all your help!

Lovemyhonda

Aug 15, 2016

Don Ayres Honda is a great place to purchase then service your vehicle. The $12.95 oil change is a great bargain that they give their customers if you purchase a vehicle with them. My husband recently purchased a remote start for my vehicle for my birthday gift. What a pleasant surprise and the service department along with our service representative Dillon Steenport was great to deal with.

Satisified Customer

Aug 15, 2016

My wife has always owned Honda's(three). We have always been 100 percent satisfied with Don Ayres. Doug Settle is one of the reasons my wife services her Honda at Don Ayres. Doug always has time to talk to my wife and lets her know if she has any problems to contact him. My wife was looking to purchase a new vehicle and since Doug has always helped us with everything else I contacted him to set us up with a honest and caring salesman to work with. Doug suggested Andy Hitzmann. Great experience with Andy. Andy cares also for his customers. My wife purchased a new 2016 Accord Sport on Friday. Again Doug went above and beyond his job as Service Manager. Doug is the main reason we have our Accords serviced at Don Ayres. I always recommend Don Ayres service to all my friends. It is because of Doug Settles and their great service techs!

witheverything

Aug 15, 2016

4 out of 5 of my immediate family have now bought vehicles from Don Ayres and specifically from Caleb. With my own process I was thoroughly pleased with the selection of vehicles available and with the level of service I received. He was very patient with me and helped to show me all of my different options. I never felt pressured into anything and was very glad they were able to work with me on my short time frame. I am moving cross country and they made sure to check into all of their service availability for me where I am going to be and not just in their area. Overall a great experience and I will definitely return for my next car, even if I have to drive it cross country again!

Rick

Aug 14, 2016

Doug Waltz did a great job keeping me informed throughout the day. He was very knowledgable and confirmed everything with me before proceeding with any repairs.

Don

Aug 12, 2016

I was looking for a car not planning to buy one at that time. Shane showed me some choices and with his assistance and friendly help i chose one that dayIt was a fine expereiance

TomBeth

Aug 12, 2016

Excellent experience with Honda service. The appointment was easily made with a phone call . We needed to have our first oil change.The person scheduling was friendly and helpful. The service experience was completed in a timely fashion. The service personnel are always friendly courteous.

Lori

Aug 11, 2016

I always have a good experience going to Don ayres! The dealerships could learn a lot from them! Everyone is very nice and helpful!I would recommend this dealership!

Mike Hey

Aug 9, 2016

I have purchased five cars from DonAyers and will continue Besides the dealership and service the Hondas are very reliable. I have put 200,000 on two of my Piolts without any extra expense My service advisor is Jeremy and he is excellent. Friendly and effiecemt. I don't know how it.could be better. My salesman is Nathan M and he is on top of every deal. You can't go wrong With DonAyers Honda

Larry

Aug 8, 2016

Easily scheduled an Oil Change, was greeted by Dillion and he took care of my needs and was very helpful Don Ayers has been a great Dealership to deal with.

Maximusprime40

Aug 8, 2016

When I went I was serviced right away. They sat me down and asked specifically what I was looking for and helped me find the car I wanted. They helped me finance it to meet other banks and offered a great deal on oil changes and maintenance excluding parts. I left the lot knowing this was a car I could drive for the next 8+ years. Thank you to the Don Ayers team.

Geofolk3

Aug 8, 2016

Jeremy goes above and beyond. He is always helpful and polite. He listens and tries to make sure to address any of our Hondas issues.

luwiggs62

Aug 4, 2016

I have purchased my last two cars from Don Aryes. 2011 Honda civic hybrid, 2016 HRV. Extremely friendly personnel. Clean show room and waiting area. over all excellent experience.

Newowner

Aug 4, 2016

I found the truck that best fit my needs at Don Ayers Honda. A friend told me it was a great dealership. I took the hour drive to Ft Wayne and was pleased with the whole process. Caleb and Jeremy did a great job and were ready to answer any questions I had.

Jim75

Aug 3, 2016

I was warmly greeted for service which consisted of an oil change and a tire rotation. It was raining heavily when the work was finished, but someone had brought the car indoors for me to pick up which was much appreciated.

awiney

Aug 3, 2016

My wife and I got to the dealership an hour before they closed to check out a car we saw online. We were very happy with the car, and decided to lease. The salesman helping us, Darrin, was very patient, staying over an hour after closing to help us complete the paperwork. And when the employees in detail department left early, he personally cleaned the car and got everything in order for us, even in 85 degree weather. Very pleased with the car, and our service.

bufcu

Aug 3, 2016

This visit was for a recall on my 05 CRV. Was helped as soon as I pulled into shop. Very friendly greeting. Service was done in a very timely manner. Thanks for the help from Charles Suter

qagal

Aug 2, 2016

I came for an oil change & tire rotation. I like that the oil change price is the lowest in town. I had to come back a second time because one of my tire caps was missing after the rotation service. Mr. Suter gave me another cap for the one that was missing.

Jackie Pokrzywinski

Aug 1, 2016

I wanted to replace my 6 year old Accord with a new one. I knew what I wanted and Rick not only helped me find it, but got it at the price I could afford. My new 6 cyl. Accord is smarter than I am and Rick took the time to set my garage opener, radio spots, and show me how to use my iPhone in it. I know from previous car purchases from Rick, that whenever I have questions, Rick will take the time to explain how to use different functions that I can't figure out. Thank you, Rick!

jmole1978

Aug 1, 2016

I had my 2000 Honda Accord in for an alternator replacement and bracket repair and as always had great service from your team. Thanks again for your great team service.

Kaver88

Jul 31, 2016

I know when I have a service appointment with Jeremy Ahe is always honest, courteous, and thoroughly answers my questions. He always ensures my visits to Don Ayres are pleasant ones.

Savvy shopper

Jul 29, 2016

You can't beat Don Ayres for oil changes when you buy a vehicle from them. It's quick and very inexpensive. I also appreciate the fact that they automatically check other things even though you're only bringing it in for an oil change.

Ridgeline

Jul 28, 2016

Prompt and friendly service from everyone at the dealership. I was impressed by the efficiency of their entire operation. My service technician, Charles, was extremely knowledgeable.

HondaDRiVR10yrs

Jul 27, 2016

I go to Don Ayres for all my service work and oil changes. They get me in and out fast and always with a smile! They top off all my fluids and give me an easy to read sheet for the condition of other parts of my car like tire tread. They mention any concerns but never make me feel like I have to fix something right away.

irish46825

Jul 27, 2016

Been working with your service department for 26 yrs- all the guys ( most recently Doug Waltz ) have always been attentive and respectful...always a pleasure to come in.

Jenk169

Jul 26, 2016

Easy scheduling. Great customer service. Fast repair time. Dillion even explained their diagnostic repair charges for any future repairs. The building was clean and neat. Love the outdoor seating area for customers.

linda v-f

Jul 25, 2016

Service for air bag recall. Chuck Suter made the rental car process very easy and got us in immediately for service when the parts came in. Chuck is a great guy to deal with and never pressures me one way or the other.

MThom584

Jul 25, 2016

Service was completed quickly and didn't try to pressure us to do more once we were there. Friendly and communicated well throughout the process. Will definitely be back again!

modesitt123

Jul 24, 2016

WE were taken in on time. The service was performed perfectly and on-time. We are very pleased! Charles was very personable and informative. Why does this have to 25 words long????

jhayes

Jul 23, 2016

Since buying my car in 2012, I have gotten all my service done at Don Ayres, and I always get great service. They always let me know what needs to be taken care of and Jeremy is always very helpful. I recommend Don Ayres to everyone. With their help, I plan to drive my Civic for a very long time.

Roxy

Jul 23, 2016

We were very pleased with the service we received from Don Ayres Honda! We will definitely be taking our CRV there for all the service that is needed.

Travis

Jul 23, 2016

Darrin made the whole process of buying a new car easier than I have ever experienced. We chose to drive an hour and a half to Don Ayres Honda versus 2 Honda dealerships within 30 minutes of our home based on fair pricing and Darrin Bickel's excellent service. There were no surprises when we got there and all went well.

Denny & Kathleen

Jul 22, 2016

Our experience was top notch. From Our salesman, Jeff, to the financial, Jarred, we were treated with respect & fairness. Leaving a dealership with your dignity in tact is rare but Don Ayers Honda does just that.

Princess81

Jul 21, 2016

Nice atmosphere, helpful. Darrin is a multitasker but still answered our questions. He even took the vehicle back to have a repair that they told us about upfront.

RalphR

Jul 20, 2016

This is the second Honda we've purchased from Don Ayres Honda in the past three years. Darrin Bickel was our salesperson for both purchases. The first purchase was for me; this one was for my wife. Darrin was very professional through this second purchase. We had our first choice sold an hour before we were going to purchase it and we we were not very happy about that. And we let Darrin know it. We weren't too kind. We calmed down and worked with Darrin to locate another vehicle. As it turned out, the car we purchased was more like what we wanted and as it turns out was a better fit for my wife. She is very pleased. We really appreciate Darrin's help, support, and professionalism with helping us with this purchase. His customer service was the best!

KIm M

Jul 20, 2016

Excellent experience with Ty our salesman and we are pleased with our new vehicle.

Truck2911

Jul 18, 2016

This is the third Honda we've purchased from Don Ayres Honda. We recommend this dealership to anyone looking for a new or used auto.

Honda Owner

Jul 16, 2016

My wife and I purchased a used Honda for our daughter (college student) to use. We located a car that met both our vehicle and budget criteria at Don Ayres. Rick Kruger, our sales representative, whom we have used before, was extremely helpful. He answered all our questions and kept our transaction moving. The entire sales staff was helpful courteous and kind.

Civicowner

Jul 16, 2016

The timeliness of the appointment was great. The service team understood my needs and did what they could to meet them. I was greatly appreciated

Helen Hershberger

Jul 16, 2016

The service department has continued to provide exceptional service. From the individuals in scheduling to the service department your employees have provided prompt scheduling, experience service and successful determination for a variety of car services. I have been impressed with Doug and all of the former employees. No matter if it was a emergency service or "routine check up" service work has been prompt and helpful! We will continue to use your services.

eklee123

Jul 15, 2016

My entire experience at Don Ayres has been wonderful from service to customer service! They call me on my birthday :) I would definitely lease with them again in the future.

John

Jul 15, 2016

Living out of town it is difficult and usually inconvenient to service my Accord at Don Ayers, but I prefer that. Recently I stopped by because I was in Ft. Wayne unexpectedly, and was able to service my car at once and wait on it. That was great, and Jeremy was very helpful and professional.

Bec&rich

Jul 13, 2016

Explained all paperwork and process in great detail. Extended options to consider when available. Called after left to follow-up to make sure car was working out, was there any concerns or questions.

Nicole J

Jul 12, 2016

Thank you Ken Westra far a great experience at Don Ayres! He was so great to work with, very professional, and did whatever it took to make us happy in finding the right van we wanted! Not only was Ken excellent but the whole service and experience was wonderful. The service department even had our van done a day earlier than promise after they inspected and detailed it for us to take home! We will defiantly but returning back to Don Ayres!

carmomma3

Jul 12, 2016

Thank you Ken Westra far a great experience at Don Ayres! He was so great to work with, very professional, and did whatever it took to make us happy in finding the right van we wanted! Not only was Ken excellent but the whole service and experience was wonderful. The service department even had our van done a day earlier than promise after they inspected and detailed it for us to take home! We will defiantly be returning back to Don Ayres!

Wink

Jul 12, 2016

I arrived with my Honda CRV towed behind my truck. The service manager came right over and asked what was wrong with my CRV. I think because it was towed in he thought I had something seriously wrong. "we don't see too many come in like this" he said. I told him I was just bringing it in for regular service and I thought I would visit Mom and run some errands while I was in Fort Wayne. They estimated that they would be done in about 3 hours. As I was headed back to pick the car up, two and a half hours later, they called me and said the car was done.Great job and GREAT service!

sfarley

Jul 12, 2016

We take both of your Honda's into Don Ayers for service and have work performed on time and at a good price. We appreciate that there is also a shuttle service available and late night drop off.

Don Ayres Honda - Doug Waltz

Jul 11, 2016

My experience has always been great with Doug. He accommodates my last minute appointment problems virtually every time! He is very pleasant to work with. He also only recommends services that I really need!

Mike

Jul 10, 2016

Big city dealer with small town atmosphere. Fun low pressure car shopping experence. Quality people that take pride in there work. Only wish they would not push service/warrenty contracts. Most dealers do now days and it unravels the great job a sales staff has done up to that point by further negatating (or just saying not interested) after a said price has already been reached.

Ed Kimmet

Jul 8, 2016

I have recently had both our Accord and CRV scheduled in for oil changes. In both instances the service was excellent, on time, and great communication from the service associates. I also appreciate the follow up emails confirming time and dates of service scheduled.

W. Clark Williman

Jul 8, 2016

I appreciated the professionalism shown throughout the whole process of getting my Civic serviced. I appreciated the confirmation by email as well as the reminder before the appointment. When I arrived, Chuck Suter almost immediately got me in and set up- he made the whole process so easy.The service staff were very courteous and helpful. It seems in most places, customer service ends once the sale is made- at Don Ayers, that's just the beginning.

Hoosier Daddy

Jul 7, 2016

Don Ayres Honda has always done a great job of keeping my Honda Insight in great shape. My recent wheel alignment was done quickly for a reasonable price. They even gave me a computer printout of the adjustments. I recommend them.

Jenny

Jul 7, 2016

I needed my CRV serviced prior to leaving for vacation. I left my vehicle for the day and Dillon worked It in. Dillon called to confirmed the service needed and later to let me know it was ready for pick up. Friendly and excellent service.

Kayley

Jul 6, 2016

First time purchasing a brand new car and Honda was the best in every area. They weren't too pushy, they could answer all my questions, they were accommodating, and they were so helpful through the whole process! Would definitely buy with them again! Chad was so helpful in searching for the best car to fit what I wanted and got back to me right away about times to meet! Everyone there was great!

Allie

Jul 6, 2016

I came to Don Ayres Honda on May 24th after spending over a month looking for a Honda Accord to replace one that was totaled by a drunk driver. I had found a listing for a 2010 Accord at Don Ayres that seemed like exactly what I had been looking for-- one owner, great condition, low mileage, EX-L trim, 6 cylinders. After talking to Darrin Bickel about the vehicle and getting more pictures sent to me, I made the big decision to drive the 3 1/2 hours from my home to the dealership to look at the car with my father. When we arrived at the dealership, we took a look at the car and went for a test drive. It seemed as nice as I had thought. I asked again to verify that it had one owner, because the CarFax showed two owners. Mr. Bickel told me that this was a case where someone had the car as a personal lease and then bought it out. He said that CarFax showed two owners because of it being first a personal lease, then a personal vehicle-- but said it was actually a one owner vehicle. I figured that he had more experience with CarFax than me, so I accepted the explanation. I still had reservations about the purchase because of a very limited warranty (3 months powertrain), but after talking to my family and negotiating the price, I decided to go ahead and buy the car.Shortly after driving away with the car, I stopped to get gas and looked in the glove box for the owner's manual. Immediately I noticed from the manual and other papers in the glove box that the car was sold to a 2nd owner as a certified used at about 18,000 miles-- by none other than Don Ayres Honda. I find it extremely hard to believe that the dealership wouldn't have had any record of this. At best I was given erroneous information, and at worst I was lied to.As the days passed with my newly purchased car, I found various other problems. The car was cleaned poorly and hastily and had black residues over many surfaces. The seal on the driver's side doorframe was torn up. There were lots of scratches on the car that revealed themselves after several heavy rains that must have been covered up when I originally looked at the car. I tolerated all of these flaws-- after all, no used car is perfect-- until I found out about the recall. In an overabundance of caution, I checked the car's VIN for any recall notices and found that it was part of the Takata airbag recall, where the passenger airbag can shoot deadly shrapnel in an accident. The Honda website's recommendation? Don't let anyone sit in the passenger seat until parts are available for repairs. In late summer or fall. Unbelievable. To put this in perspective, before going to Don Ayres, I called a dealership in Columbus about a car I was considering. The man on the phone told me that it was part of the Takata recall and that he could not even SHOW me the car until it was repaired, much less sell it to me, because it was dangerous. THAT is how it should have been handled by Don Ayres. Now I can't even drive my family on a summer vacation without worrying about the person in the passenger seat being killed by a faulty airbag. I am so frustrated and hurt by this entire experience and I do not recommend this dealership to anyone.

0214

Jul 5, 2016

I appreciate the service begins at my scheduled time and is completed efficiently as I wait in the comfortable lounge area. Excellent service and customer skills.

1Vickie2

Jul 5, 2016

The employees of Don Ayers Honda are awesome!I absolutely like (love) my CR-V. Last service ...Dillon was very helpful and had the process done so quickly.Trusted service department from start to finish. Thank You...Vickie

Amber

Jul 5, 2016

Doug Waltz has been extremely helpful over and over again and we completely trust him and the advice he gives us concerning our Hondas! We have been consistently impressed with Don Ayres Honda!

Lucy

Jul 5, 2016

excellent service! that's why I keep buying Hondas from them! this dealership is the best to deal with! from sales to service:) will keep coming back!

Stacey

Jul 5, 2016

Jeremy and everyone are always very friendly, don't keep you waiting, and helpful. I always know when I come to Don Ayres they will get me in and out as quickly as possible!

Tammy

Jul 5, 2016

This was my first experience using Don Ayres service department and it was excellent! The entire staff was very friendly and efficient. I am happy to have this staff servicing my SUV!!

ccraker10

Jul 1, 2016

We had a great experience at Don Ayres Honda. Darrin B. was extremely helpful and diligent yet did not pressure us at all to purchase. I love my new Pilot and would highly recommend Darrin and Don Ayres Honda!!!!

Biginjun66

Jun 29, 2016

Top notch sales staff. Ask for Shannon Hoover, you will great personal and professional service. Shannon ensures you understand your new vehicle, bumper to bumper. I have purchased several vehicles through Shannon, and will continue to do so.

Seren1331

Jun 29, 2016

I very much appreciate the excellent service at Don Ayres. Jeremy is always pleasant and listens to any concerns I have. I would buy a Honda just for their service dept, however I love my Honda as well.

Angie

Jun 27, 2016

Jeremy is always polite and helpful. The service center is quick and dependable. I am so glad I chose Honda. I'm from Ohio, if only they would put a service station out near maysvile!!

Mike

Jun 26, 2016

Doug always works to get a service appointment that best accomdates my schedule plus makes sure all service activties are completed on time in one trip. Very nice to ask questions and get answers right away, very enjoyable to carry on a conversation with.

RunHope

Jun 26, 2016

Always immediately taken care of. Given price quote and explanation. All questions answered so courteously. Really appreciate the friendly professionalism. Of course one would always likte to pay less but I will always pay for great work and service.

John Ebert

Jun 25, 2016

Wonderful experience with Rick. Very helpful and on the spot setting up the sale of a great car. I will definitely buy from him again.

Donald Hamm

Jun 23, 2016

Always appreciate the great personal service we receive from Doug Waltz. He is always professional and trustworthy. It is nice to sit and relax in the waiting area, knowing my car is in good hands.

runnergirl

Jun 22, 2016

We appreciate the care we get here and especially the personalized service from Doug Waltz. He knows our cars and always goes above and beyond to make sure things are done right!

CR-Ver

Jun 21, 2016

The service at Don Ayres is always great. I switched from my previous dealership for service at Don Ayres because of how efficient and friendly they are. They treat my vehicle like it's their own, always making sure they get it right and sort out whatever problem I have. When I have an emergency need, like A/C that doesn't work (on the hottest weekend of the year) to a headlight out, they squeeze me in and take care of it. I really appreciate the hands-on service and attention they give to all their customers.

Hondafan

Jun 20, 2016

One reason we continue to buy Hondas is because of the consistently fine service we receive at Don Ayres. Doug's personal attention to details ensures that every concern we have is addressed and corrected quickly. The entire maintenance staff works together efficiently and effectively.

Jmcguire1

Jun 17, 2016

Anthony was so easy to work with & very knowledgeable of the ins & outs of the vehicle I purchased. I look forward to working with him again in the future.

lml VETTMAN

Jun 17, 2016

THIS IS THE THIRD TIME FOR ME AT DON ARYES OVER 17 YEARS AND THEY HAVE NOT DISAPPOINTED ME YET. FACES CHANGE , BUT THEIR VALUES ARE STILL THE SAME, TAKE CARE OF THE CUSTOMER.

Deb C

Jun 16, 2016

Very friendly and helpful, not pushy! Made the buying process easy and quick.

4Peyton4

Jun 16, 2016

Excellent and proficient service! Showed up early to the service center for my scheduled Oil change and they were able to get me in and out in no time! Doug and the rest of the staff were friendly and knowledgeable.

skseyes

Jun 16, 2016

There were issues getting my son's car Ziebert applications done. Rick Kruger was on vacation and was texting Ziebert to get done. Rick has always helped us and gone above and beyond. And Ziebert did an awesome job too!

AHRamser

Jun 15, 2016

We were thrilled with our experience at Don Ayres Honda. Darrin B. did a fantastic job helping us find a vehicle that was well suited for our family (without any pressure to buy). We love our Honda Pilot. Thanks for working with us!

Farmall101

Jun 14, 2016

Wenl went in with our 3 kids to buy a mini van and our sales associate was amazing. HI'm and the finance department worked quickly to get us approved which when you are shopping with kids is a big plus. We felt they were more than fair with our trade in value as well! There was no pressure to buy he listened to what we wanted and helped us find the right vehicle. I will definitely be going back for any future car needs.(tried to give the buying process 5 star's but the site wouldn't let me)

Brett123

Jun 14, 2016

We have gotten 4 cars through Don Ayres Honda in the past few years through Ed Feipel. He is a great practical, and down to earth sales associate. We will always go to him for any other vehicles. We are also impressed with the service dept.

Review12

Jun 14, 2016

Service on my vehicle is always completed in a timely and professional. All the peronnel at Don Ayres is kind and friendly. I had an oil and filter change done. First time ever after a couple days found the windshield fluid had not been filled. Minor detail and due to my schedule just filled it at home. Love Don Ayres and Jeremy Sullivan does an awesome job getting me scheduled.

Bev Guthrie

Jun 13, 2016

My husband and I had a very professional experience when we leased another CR V. Thank you Andy Hitzemann & Shawn Baney. You are the best and excellent in every respect.

Kathy Fritts

Jun 12, 2016

Everything done in a timely fashion. Very professional staff. Everyone very courteous and attentive. Great price for oil change and fluid check and tire pressure and wear test.

lori9200

Jun 10, 2016

One year after purchasing my Accord Touring Hybrid, the Sync system could no longer access the phonebook from my Android phone. I am not tech savvy but my original sales person Rick Kruger took the time during a busy weekday to re-sync my phone and get my contacts back.

ramsrm01

Jun 10, 2016

Shawn Baney and the rest of the Don Ayres staff were amazing to work with! They helped me find my dream car for a great price. They exceeded my expectations and made me feel completely comfortable while purchasing my first new car. Thank you for your help!

koblrt01

Jun 9, 2016

Just want to say a big thank you to Rick Kruger and all the help you provided. You made the process very simple and easy and we absolutely love our 2016 Honda Civic EX-T! We did not really know what we were doing at the time since this was our first car purchase but would definitely recommend that anyone needing a car to go see Rick. He was very easy to get a hold of and responded back very quickly. Once again thank you Rick Kruger for taking such great care of us!

Nicole

Jun 9, 2016

My family has purchased many cars from this dealership and they make the process so easy. Shawn Baney alwsys takes great care of us and why we keep coming back to him.

INsnowbird

Jun 9, 2016

It was truly a pleasure to deal with a dealer where the salesman did not disappear "to see the manager" endlessly. The process in having the exact car we were looking for, a knowledgeable and helpful salesman, and a seamless process in explaining our payment options put us on the road in record time! Wonderful experience and we would definitely recommend Don Ayres and I love my Honda CRV!

Deanna

Jun 9, 2016

My experience with Don Ayres Honda was a very pleasant one. The Salesman, Jeff Ward, was extremely courteous and explained everything about the used Honda CR-V I purchased. All of the people I dealt with during the purchase and financing were very courteous and knowledgeable, including, but not limited to, Ryan Coleman and Jeremy Todd. I will definitely recommend Don Ayres Honda to anyone looking to buy a new or used vehicle. I thank you all! Deanna Myers-Coppock.

Coffeemom306

Jun 3, 2016

I appreciated having the same service technician the past several times we have had our vehicles in for service here. He was very knowledgeable and communicated well with me throughout the day.

Tyler Huth

Jun 1, 2016

Nathan Montange was the salesmen who guided me on my journey to trading in and purchasing a used vehicle that fits me perfect for who I am. He is very friendly and makes the process so much easier with his high spirited attitude. He was able to answer any questions I had and even put them into simpler terms. When you are young and looking for a new vehicle, it is easy to just go with what looks nice and say yes, I want that one. But the difference here at Don Ayers, they gather as much information about you just while having a conversation, just so they can start to put together a vehicle in their head that they believe you will enjoy in your life. Sure enough, Nathan Montange was able to help me get a great trade in value, and was also able to find me the perfect vehicle that has great gas mileage and that is going to save me money in the long run.

mom

Jun 1, 2016

I have my car serviced regularly at this dealership whenever it needs oil changed. The people are fantastic to work with in the service department!

HondaMaMa

May 31, 2016

Doug was very friendly and helpful with questions I had. I love my CRV and Don Ayers Honda. I am always treated with respect n kindness.

Beth at VA

May 31, 2016

Cris Dematritis is the best salesman, have dealt with him for years and the rest do not compare, He is full of knowledge, patient and always courteous.

Bonnie Markland

May 31, 2016

Have only had the CR-V for a few days...so far so good! Customer service and buying process was very attentive and prompt. The dealership was easy to find and a large selection of vehicles.

Cheryl W.

May 31, 2016

Ben was able to work my car into their service schedule and make all repairs during the same day. The shuttle driver was very friendly and prompt to provide transportation for me.

FAH

May 31, 2016

I would like to let Mr Ayres know that he runs by far the best car dealership I have ever encountered.I will be a loyal customer and would recommend him to anyone interested in purchasing a car.

Leslie Winteregg

May 30, 2016

All the staff are friendly and courteous. They are quick to respond. I love the complementary soft drinks and Internet while you wait. Although I should be taking advantage of the free workout they offer at Spiece. Oil changes are only $12.95 when you buy your vehicle there!

jjx2

May 29, 2016

This is our second car we have purchased from Darrin.He does an excellent job, very helpful & friendly without being "pushy".In the past we have gone to several others dealers looking at cars,however the service we receive from Don Ayres employees has been fantastic!Again THANKS to Darrin for another great car buying experience!

Shirley A Williams

May 27, 2016

Kevin Cappelli and Ben Rose are always very helpful in getting my vehicles back on the road, whether it is just an oil change or other major service. Great attitudes and always friendly.

Dsrieg

May 27, 2016

Arrived for my appointment, they were right on time, asked if I wanted my tires rotated and I said yes.changed oil, rotated tires, and fixed the recall, was on my way home in the hour. Whenever I have an appointment with them, everyone is always professional, friendly, and prompt. We love Don Ayres!!

Joshua

May 26, 2016

Found a 2014 Honda CRV online that looked amazing and Don Ayres was awesome at providing a great experience as I came to test drive and then purchase the vehicle. The staff were very professional and were incredibly patient and nice throughout the entire process. While I hope to have this vehicle for a long time, the next time I need to make a car purchase, Don Ayres will definitely be at the top of the list.

Ndonalds22

May 25, 2016

Went in for service and as always was treated great and the staff did an amazing job with the car. Would highly recommend them for all of your vehicle needs.

qualitywitch

May 23, 2016

Had Rick Kruger help me out buying a new upgrade from my old Honda Pilot. It was painless and quick - for me. Rick good naturedly put up with a lot of my ornery antics! It was actually enjoyable to buy my second Pilot! I'd recommend Rick to anyone looking to find a new vehicle. Don Ayres service team is also second to none!!! Doug Waltz and Jeremy Sullivan have taken care to keep my Pilots on the road!! Love em!!

Coy,Jennifer 14

May 23, 2016

Doug Settle and Tony both have given outstanding service on my Honda vehicles! Being a female I do not know much about mechanical issues but they always take the time to address any of my concerns no matter how simple they may be with respect and are courteous! The oil change pricing is outstanding and a huge perk to buying a Honda from Don Ayres!! Keep up the great work!!

Jerry

May 22, 2016

Despite so many ads to the contrary, prices for service at Don Ayres are not so much higher than other quality repair shops. In fact some services for cars purchased at the dealership are less that almost any competing shop. Services are scheduled, which means you know when to come in, and you usually know beforehand how long it will take. Very Handy.

Kimber

May 21, 2016

I had a great experience. I had questions that were answered and explained and I knew I was doing the right thing to take care of my car. I felt like I was taken care of like family. It was refreshing. Thanks!!

Dave

May 20, 2016

I have now bought 3 Hondas from Don Ayres, an Odyssey and 2 Civics. Andy Hitzman is by far the best car salesman I have dealt with. I was in desperate need of a car just recently and Andy hooked me up!

pat8405

May 19, 2016

The diagnosis was quick and well explained by Dillion. They arranged for the shuttle to take us home as it was necessary to leave the car there for a few days. Dillion made every effort to keep us informed of the progress being made on the work. Over all it was an excellent experience working with Dillion and would recommend him to others.

Hotrhompson

May 17, 2016

Customer service is a must and Nathan M. Hit the nail on the head. The entire process from finding the right car to the financing/end of sale was the easiest and least stressful auto buying experience I've ever had. There's a reason they are rated so well, they take care of you from start to finish...and they listen to your needs and find you the best car possible. Jeremy T. was in charge of the actual financing part, he was extremely knowledgeable and professional. He got us an amazing interest rate and made the experience very simple.If you are in the market for a new or used car and you don't give this dealership a shot you're doing it wrong.

Honda CRV

May 16, 2016

I just purchased my first Honda. Even if I decide that Honda is not the car for me, I will return to Don Ayres to purchase my next car. The sales staff was amazing! Everyone was so friendly and smiling. They made an extremely stressful day much more relaxed. I felt that everything they said was honest and I was reassured on all of my questions/concerns. Financing was easy and quick as well. The salesman (Derry) took the time to hook up my phone, set my pre-sets and show me all the features of my new car. I am very happy with the experience I had at Don Ayers.

Sharon

May 15, 2016

I want to thank everyone that helped me in the service department, everyone is so friendly and professional, I appreciate the great service. Every time I get my car serviced I always know I can trust everyone to get the job done professionally! Thanks again. Sharon Quinn

Sharon S.

May 15, 2016

I have always received outstanding customer service from Jeremy Sullivan, Svc Advisor, as well as, Doug Settle, Svc Mgr. We have been customers since '05. Whether our Honda Odyssey was undergoing a major tune up or routine maintenance, Jeremy has been & continues to be an excellent communicator about what is suggested to maintain the vehicle and to keep it running in top condition. We are now on our 2nd Honda Odyssey. One of our considerations for purchasing this vehicle was due in part to Jeremy Sullivan, as well as Service Manager, Doug Settle. It is rare to receive quality customer service these days, let alone in the automotive industry, but these guys are top notch. (p.s. If Jeremy Sullivan wasn't available, I would not hesitate to seek out Charles Suter as my Service Advisor...he has also delivered great customer service). Thanks Honda team!

Matt Miller

May 6, 2016

He got the deal done that we did not think could happen. He wentvabove and beyond what a salesman should be doing. Always returned my calls and was great to work with!

The Straw's

May 6, 2016

Very impressed with the staff, facilities, and how they approach all aspects of the business. We tell others of Don Ayers Honda.

Happy Driver

May 5, 2016

Both gentlemen Jeremy Todd and Rick Kruger were very professional and helpful. All my questions were answered completely. I would highly recommend Don Ayres to anyone looking for an awesome new car. My experience was beyond my expectations. Thank you so much, I love my new CVR.

John Massey

May 5, 2016

We had the best service possible from both Doug Waltz and Doug Settle. They did everything possible to fix what appeared to be an electrical problem. The problem was so aggravating for a long period of time, but they persevered and performed numerous tests to resolve it. Their care and service was superior to that of Honda HQ in Torrance, CA. Their dedication, experience and work ethic ended up in us buying another Honda.

service?

May 4, 2016

The service I received was excellent. They listened to my concern, check it out, andexplained what caused the problem. I was very satisfied with the service.

Rick Bauer

May 2, 2016

Dilon made my first Service visit very relaxing knowing that I was in the hands of a very competent person. He fixed a nagging problem for me even though it was an extensive repair.

93delsolsi

May 2, 2016

30.00 out the door 45 min wait oil change and tire rotate and quick wash. great service Pepsi products hot coffee cable in wait area.

BarbMen

May 2, 2016

Have brought my Honda to Don Ayres for years. Their service department is first rate! Service personnel are friendly and informative. I would recommend to anyone

Deb

May 2, 2016

I truly appreciate the customer service & courtesy I receive. There's always a follow-up to make sure all is satisfactory. The service that is being provided and the cost is always well explained. Everyone is so helpful and friendly.

zoodude1

Apr 30, 2016

I would never take my van anywhere else. The service, friendship, and workmanship are second to none. A+ in my book all the way. Don Ayres is number one.

hondapilot1

Apr 29, 2016

I have dealt with Ben Rose in service several times including my recent service on my Pilot. Ben is always professional, friendly and polite. Don Ayres is a top notch dealership and Ben represents them well.

Stephmary1512

Apr 29, 2016

Nathan we appreciated your professionalism, enthusiasm, and honesty. We have dealt with many salesmen, and we have never come across someone who made us feel as secure and comfortable about the decision we were making as you did. We went in there with no expectations and we came out feeling as if we won the lottery. The world would be a better place if all salesmen were like Nathan. Thank you very much for making this an awesome experience for me and my mom. You can count on us doing future business with Don Ayres. Thank you.

Jo B

Apr 28, 2016

My sales rep - Darrin Bickel - is AWESOME!! I work in the leadership and customer-focused industry as a professional coach, and Darrin is truly an exemplary leader. He is a personable and very approachable representative for the dealership. He is impeccable with his attention to detail... his prompt follow-up... his flexible communications from email, phone, text based on my preferences... videos of the car/inside and out... his persistence in finding the exact Crosstour I wanted... the details of information he provided. We did this ALL without me previously knowing Darrin, not living in the Fort Wayne area, or even seeing the Crosstour before I bought it. I talked with 3 other Honda dealerships (Indianapolis, Mishawka, Evansville), and in each case I was unimpressed with the sales reps. I found I was following-up more with them, than they did with me. Their lack of motivation was annoying. Darrins follow-through was remarkably impressive. He truly became my trusted advisor and clearly must be highly valued by the dealership. He made my experience seamless! If I can serve as a reference for Darrin in the future, I would be happy to do so. ...Jo B

Aunt B

Apr 28, 2016

Doug Settle has been the most thoughtful Service Manager I have ever worked with. My son-in-law brought the vehicle in for repairs recently and I certainly appreciate the "Out of Warranty Goodwill" consideration. Ben Rose is always very helpful and considerate. Also Andy Hitzemann - you are the BEST Sales Consultant. As a single woman (widow), I have never felt so at ease. Thank you all.

Andrew Fry

Apr 26, 2016

I worked with Josh Chase and my experience was nothing short of outstanding! Impeccable knowledge overall. I've never gone to a car dealership where I didn't feel like the salesperson was faking everything until I came to Don Ayres. Josh could totally, truthfully answer all of my questions and was a huge help the entire time. Even putting up with my crazy parents too! He definitely gained a lifelong customer.

CScarman

Apr 26, 2016

I've dealt with Don Ayres several times over the years and have always been treated fairly and with respect. Very good products, good people!

Lee Wachtman

Apr 26, 2016

As this was my first visit to Don Ayers Honda, I found it very convenient in being able to drive direct into service building and make car arrangements. Very clean and new. Doug was more than friendly and made us quite comfortable. I also much appreciated the free car wash.

Susan

Apr 24, 2016

My husband and I had a great experience at Don Ayres Honda when we recently purchased our CR-V. Our salesperson, Josh Chase, was so patient while we test drove different vehicles, each time giving us the history of them and answering our questions. The time he spent with us led us to the perfect car. Bill Hulwick, the used car manager, also made sure we were totally happy with our purchase. For great customer service, we recommend Don Ayres!

Susan

Apr 24, 2016

My husband and I had a great experience at Don Ayres Honda when we recently purchased our CR-V. Our salesperson, Josh Chase, was so patient while we test drove different vehicles, giving us the history of each and answering our questions. The time he spent with us led us to the perfect car. Bill Hulwick, the used car manager, also made sure we were totally happy with our purchase. For great customer service, we recommend Don Ayres!

HondaOwner

Apr 23, 2016

They have good service, and friendly technicians. However, the lead time to schedule basic service is longer than competitors. You may want to benchmark your competitors to see how far in advance customers have to call ahead for basic preventative maintenance and determine if additional capacity is required.

olivia Smith

Apr 22, 2016

I got my 2013 Honda Odyssey serviced at Don Ayres. Not only was it quick, but it only cost me 12.95 for synthetic oil!!! They even washed my van. Every person I talked to was friendly and helpful. Chuck made sure I understood what was going on. Thank you!!!

Stephanie Couey

Apr 22, 2016

Darrin Bickel provided us with great service as always. He listens to our needs and does everything he can to meet them! I will definitely recommend him to others!

Max

Apr 20, 2016

You have one of the most reaonable rates I have ever seen. I like your waiting room and Ben who I have worked with before.

AuburnJon

Apr 19, 2016

Had my Civic in for 160,000 mile service. Chuck has always treated me professional and with great courtesy. I wouldn't take my car anywhere else.

Dori80plus

Apr 18, 2016

Excellent, thank you Andy Hitzemann! It is a pleasure to be a customer at Don Ayers! They care about you. Customer satisfaction is their goal....all the time!

kaver88

Apr 18, 2016

I always know when I review my service needs the service representative will always tell me what is best for me and the long term value of the auto and not the dealership.

Larry

Apr 18, 2016

Never had a problem with Don Ayres service dept. They always do a great job.Appointment scheduling never a problem. The service waiting room was comfortable too.

Susan

Apr 18, 2016

The Body Shop was excellent. The work needed on my '14 Crosstour was the result of another family car putting a small scrape and dent on the right rear of the car. The scrape encompassed both the fender and the bumper cover, which increased the cost.With the being an "inside the family job", the offending party had to save some money, so the quote - done when the damage was new - had some age on it when I made the appointment for repair. The pricing did not change. The repair was completed 24 hours earlier than expected and my car looks like new again!Everyone we met and spoke with the Body Shop was friendly, smiling advertisement for Don Ayres!

Miss B. At Waterloo

Apr 15, 2016

Best place for sales and service in the area !!! Wonderful group of staff! Keep up the great work! We bought our first Honda Accord in 2013 and this is our second one and we brought my Dad here and also recommended other people to look here first when shopping for a vehicle, not only for the sales, but for the terrific service department and friendly staff!

Tart731

Apr 15, 2016

Service drop off and greeting is at an all time high for me! I love the service I get when I drop off my vehicle for regular services! Energetic staff and lots of laughs first thing in the morning! Makes for a great start to the day!

3 Hondas!

Apr 15, 2016

This is the second car we've purchased from Don Ayres. Our Civic has been a great car and now we wanted a SUV. Ed had us test drive a lot of cars and the CRV was just right. Ed was a perfect salesman- no pressure and lots of patience. We highly recommend Ed- he doesn't make buying a car a chore!

Allen and Amber J.

Apr 11, 2016

My wife and I worked with Jesse Kindig and he mitigated the stress of the buying process. He was very patient with our multiple visits and was extremely knowledgeable of the various years and models of Odyssey's were were looking at. This is our 3rd Honda purchase in 12 years and feel confident and comfortable working with Don Ayres.

Grandma T

Apr 11, 2016

Sean stayed with me and helped me through the process of buying my car. He was most helpful showing me many different cars and colors. My needs for a car are somewhat different inasmuch as I needed a car in which my Walker, which is a newer model and more sturdier than most other types, could be stored behind the driver's seat. I wanted a smaller car and Sean worked with me in order to find the perfect car which is a Honda HR-V. I love the car and was very pleased with Sean's help. Sincerely, Gerry Teders

SamR

Apr 11, 2016

I've purchased 3 hondas (2 Accords and one Civic) from Don Ayres and have been very satisfied each time. My (recent) salesman, Ty Preston did an outstanding job educating me on new Civic 2016. The dealership is always clean and the employees are helpful and friendly. I will go back!

bmacbass

Apr 11, 2016

We have been going here since 2000 and have always had amazing customer service. Doug SettIe is great to work with and I highly recommend them to you!!

dahonda

Apr 11, 2016

I always get great service everytime i go to Don Ayers for service, thanks to Chuck the service advisor that always goes out of his way to make sure I am happy with any of my needs. It's always nice to go there!! Thanks, Floyd

Jayne

Apr 11, 2016

We have been so pleased with the service we have received from Ben Rose. We had a tire issue that required immediate attention. We arrived with no appointment scheduled. He got us in, found the tire we needed and made sure we were able to drive away several hours later. Thank you Don Ayres for employing great people!

Kelly S.

Apr 11, 2016

We recently had our Odyssey in for a recall. The work was done in about half the time, and the people were very nice! We will use Don Ayres Honda again.

LITTLE RED CRV OWNER

Apr 11, 2016

The Honda CRV reached its 100,000 mile marker. I have had such a pleasant experience with your service team. Doug made sure that I had a shuttle ride-since it was a lengthy service for the CRV. The shuttle driver was so nice and accommodating. I have had no trouble with the car since the day I bought it back in 2009. Doug made sure I had a shuttle ride and then back again. The waiting room was comfortable, iced soda, TV and a book to read. The work was done on a timely basis and everything explained to me. What more can I say - Perfect!

Reggiec2it

Apr 11, 2016

We are on our second Honda vehicle purchased from Don Ayers. Both of them were taken to the Don Ayers service department with outstanding results. It also helps that you can not beat the price. Ben is always polite and extremely helpful. We will be going back for years to come.

Allen and Amber J.

Apr 10, 2016

This is our 3rd purchase in 12 years from Don Ayres. We are Honda fans and were ready to upgrade our 12 year old Odyssey. I had been researching newer Odysseys for about a month online but found that Jesse was still able to educate us about some of the subtle differences from each model year. Jesse was also very patient as we visited 3 different times and drove a couple of different vans. We ultimately purchased a 2014 Honda Odyssey EXL.

pyggohonda

Apr 9, 2016

This is the second time we had purchased a vehicle from Don Ayres Honda, but the first time working with Mr. Bickel. He was very courteous and helped us thru the entire vehicle selection process. He started with what vehicle we were looking at and tried to see what other options were available. He was systematic in helping us select from what was available to what would be manageable in our budget. With his help, we managed to find a well suited vehicle for our needs, reliable and with low miles. We are very pleased with our new Honda, and will likely come here again should we need a new vehicle.

CR-V Jane

Apr 8, 2016

I had a wonderful experience at Don Ayers Honda. The service there is excellent. Informative and helpful. They really take the time to listen to your wants and needs in a car. My sales consultant, Nathan Montagne was downright fun to work with, generous with the time he took test driving different levels and models in order to compare. I am very satisfied overall with my new Honda CR-V and I know that they will continue to take good care of me going forward.

Jane Phil

Apr 6, 2016

I was met immediately by a smiling and generous person. This dealership is an award winning business specializing in personal service. I felt no pressure. It was an adventure of exploration. They patiently listened to all my questions. Test driving numerous cars for a few days, I happily drove home in a new vehicle. The way I was treated eliminated much of the stress in such a purchase. Highly recommend this dealership.

ngumbel

Apr 6, 2016

Darrin worked to find the exact vehicle we were searching for without pressuring us to purchase one out of our budget. His communication was always prompt and he was very knowledgable throughout the process. Darrin's customer service skills were a breath of fresh air. BOOM!

MaryE

Apr 1, 2016

Dillon made sure I understood what my vehicle needed when I took it in for routine maintenance. He didn't try to convince me of unnecessary work and even helped me save a few bucks. His honesty assures my continued loyalty to Don Ayres Honda.

Julia and John

Apr 1, 2016

I've purchased 3 cars from Don Ayres and have been extremely satisfied each time. My salesman, Bill Fenoglio does an outstanding job educating me and especially my daughter, who recent purchased her first car. The dealership is always clean and the employees are helpful and friendly. I will go back!

David Roehling

Apr 1, 2016

This dealership treated us very well. No high pressure - but the right amount of followup to make sure your questions are answered. I have bought several cars from Chris, the return visit tells it all.

chuckirvin

Mar 31, 2016

Best place I've found to have our vehicles serviced. Friendly employees and quality service will keep me coming in for more. Thank you Doug and Kevin.

Gibby#54

Mar 31, 2016

I recently had our van in for a recall notice. The repair took longer than expected. I was called hourly and informed of the progress being made to correct the problem. The Service Staff is wonderful. Polite, courteous, and respectful of the customers situation.

KEF

Mar 30, 2016

Everybody certainly treats you very nice and the whole process went great. They went the next step to make my used vehicle look new.

Cruiser Joe

Mar 29, 2016

It's always such a pleasure to helped by knowledgeable and friendly sales people. Nathan Montange knows cars. He helped me with all the technical and comfort details when ordering my new Honda Civic Coupe. I hope when I'm ready for my next vehicle that He'll be there to assist me again. Don Ayres Honda is a first rate Dealership. Clem

JDWAGEL89

Mar 29, 2016

Our family has been buying Hondas from Don Ayres for many years now and the experience just gets better and less stressful each time. Buying cars from other dealers was a game and I always felt that we were cheated by the time it was over--either cheated of time with ridiculous games or cheated of money by the final deal. This has never happened at Don Ayres. The salesman actually knew the answer to every question we had about the vehicles--can't tell you how many times I knew more about the vehicle than the salesman who was trying to sell it to me (infuriating!!) I send anyone looking for a Honda (or comparable vehicle) to Don Ayres and will for the foreseeable future. My wife (who is unbelievable picky--she slipped up when she married me--everyone makes a mistake occasionally) loves them to pieces.

pawechi

Mar 29, 2016

I scheduled an oil change for 11:30. I got right in and was finished in less than 45 minutes. Really quick and excellent service in a friendly atmosphere! Couldn't ask for more!

sormsby

Mar 29, 2016

Doug Waltz has been an exceptional Service Advisor! We bought our 2nd new Honda Accord in 2013 and had several misfortunes with the Honda Service Department. The Service Manager Doug Settle went out of his way to address and immediately resolve the problems. Since Doug Waltz ( I would say he kinda got stuck with us...lol) has been participating in the care of our car we have not had any additional problems with the Honda Service Department. We could not be any happier with the service Doug Waltz has provided us. Thanks Doug!!!

Hoover91

Mar 28, 2016

Great experience. Took my 14 Accord Coupe in for an oil change. Made an appointment and showed up 10 minutes early with no issues. Service Consultant was very helpful and friendly. Will return!

Lisa K Worrell

Mar 28, 2016

I just bought my second vehicle with Darrin Bickel. I had considered buying a Subaru this time, but I did not want to part with the dealership (excellent service, pleasant buying experience) or Darrin. He made this new purchase just as easy as I remember from the last time. He goes above and beyond to get me exactly what I want (last time having a manual transmission brought in from another dealership, for example), and he is very comfortable to work with. Thanks, Darrin!

BigDad5729

Mar 28, 2016

I've been buying vehicles for almost 45 years and there has only been one other dealership that has had the level of service and ease of the buying process Don Ayres Honda does. Rick Kruger was with us through the entire purchasing process and was very knowledgeable on Honda products. This was our 3rd vehicle purchased through Don Ayres and I would definitely buy here again. The service department has very friendly service managers and are quite reasonable in their rates. I enjoy the online ability to schedule service.

Halllm02

Mar 28, 2016

Working with Darrin has always been a pleasure. I've never felt pressured. This is the second time I have bought a car from Darrin and will absolutely be coming back to him the next time. During this purchase experience, I was unsure of which car to buy and he gave me his own personal life story and helped me decide what is best for me right now. Never did he try to get me into buying the more expensive car. I walked out happy and confident with my purchase, knowing I made the right decision. I appreciate his honesty, integrity, and transparency during the process.

mdsteury

Mar 25, 2016

Andy Hitzemann at Don Ayres Honda was knowledgeable, kind, a good listener, and patient as we searched for the right vehicle for me. He worked with my needs to find a van that could be modified for my disability.. The rest of the staff was also very helpful. Highly recommend Andy and the team at Don Ayers for anyone.

K.kamalu0083RV

Mar 24, 2016

I am proud to be submitting this review as a customer all the way from Huntsville AL. We recently purchased a Certified Pre-owned 2015 Honda CR-V Touring AWD from Don Ayres Honda in Fort Wayne Indiana. After playing hardball and getting nowhere with an overly cocky dealership in our area over an almost identical car, we decided to expand our search to a wider area and take our business somewhere else. Shortly thereafter we came across the CR-V at Don Ayres. When my fiancee called about the car she was treated with courtesy and respect Exactly The Way A Potential Customer Should Be. Chad Oberlin, the Sales Consultant who assisted us, answered all of our questions about the car in a straight forward and timely manner. Even though we were hundreds of miles away, he still gave us the same level of attention and provided us with the same degree of outstanding service as someone who walked into the dealership in person. He was knowledgeable about the features and condition of the car and provided us with all the additional pictures and video we requested to feel comfortable about a long distance purchase. When the time came to discuss the price of the car, there was very little hardball played. Chad never attempted to provide us with misleading information or blow us smoke to justify an unfair price. When we finally reached a deal, Chad Oberlin and the Sales Manager Carlo Borg handled all the details of the purchase transparently and in a way that allowed us to feel comfortable even though we were buying a car from so far away. At the end the day we purchased the car at a Competitive Price and had a FAR better dealership experience than anywhere else we looked. A few weeks have now passed I can still honestly say we are Satisfied with the price we paid for the CR-V and we are Extremely Happy with our purchase. Thank you Chad Oberlin and Carlo Borg for a Positive car buying experience! I will happily recommend Don Ayres to anyone from my area looking for a new car. There are several others like us who would rather travel a few hours to get a fair deal on a great car rather than accept getting ripped off by the dealership down the street.Customer Service: 5/5Satisfaction with Purchase: 5/5Price and Value: 4.7/5 (It always hurts to spend money)Overall Buying Experience: 5/5

MNovak

Mar 24, 2016

My entire experience at Don Ayers was seamless and efficient. From the time I drove up until my wife and I drove off in our new 2016 CR-V. Jesse was awesome! I traded a 2010 CR-V and had lots of questions about the new ones and the different models that are available. Jesse answered every question, he knows these vehicles inside and out. Jesse didn't sell me a car he helped me buy a car. I also have to mention Jeremy in finance. Explained everything to us and took his time even though it was the end of the day. Very low pressure. Don Ayers earned my business this time and in the future.

Debbie

Mar 24, 2016

We purchased a White Diamond Pearl 2016 Honda CRV and I LOVE it. Talking with George Widman during our decision process was like talking with a friend instead of a salesman. He was friendly, knowledgeable and as excited about our choice of vehicle as we were. We were not only in good hands with George, but the entire team. They were all very attentive and made sure we were taken care during the whole purchasing process. We purchased our first Honda CRV from Don Ayres 10 years ago and we still have it as a second car now. I would totally recommend Don Ayres to friends and family. And... the CRV. :~)

carguy,Larry79

Mar 24, 2016

MY SERVICE EXPERIENCE WITH DILLON AS THE SERVICE WRITER HAS ALWAYS BEEN POSITIVE.DILLON REMEMBERED FROM OUR FIRST CONTACT THAT I HAD PROVIDED AN OIL FILTER ON MYFIRST VISIT AND ASKED IF I HAD ANOTHER. THE MEMORY OF THAT EVENT IMPRESSED ME VERYMUCH. I LOOK FORWARD TO OUR NEXT SERVICE APPOINTMENT FOR MAINTENCE ON MY HONA.I AM CONFIDENT DILLON WILL MAKE SURE MY NEEDS ARE ADDRESSED. THANK YOU

DebSwan

Mar 24, 2016

Even though I've certainly checked out others.... dealerships as well as brands... I keep coming back to Don Ayres Honda in Fort Wayne, Indiana. All my 7 transactions to obtain a new vehicle have been seamlessly organized, incredibly pleasant and leaving me feeling very happy to be parting with my hard-earned money. Not only do they deal in my favorite product, but they also supercede any other dealership in customer service: EVERYONE working there greets me with a warm welcome.... and it feels sincere.... every single time. I am treated with the utmost respect. They cater to my every need. Even when having my cars serviced, they offer various options for my comfort/entertainment as I wait.... many off-site, to which they provide transportation. No matter what my business is there on any given day, I always leave happy! After 30 years of choosing Don Ayres Honda, they certainly feel like home. And, they continue to serve even better with every year! The salesman that helped me with my last 2 is the most awesome... Andy Hitzemann.......like dealing with family. He REALLY has my best interests in mind. Many of my friends are also loyal customers, so I am aware that each and every one of us is left with a feeling that we are their most important customer. I don't know how they do that! I simply cannot say enough about this place, except one must go there to experience the very best customer service I've ever known......in EVERY department. We are blessed to have this dealership in Fort Wayne, even though I'd travel far to repeat my experiences there.

doggracie

Mar 24, 2016

Never had any trouble with the great service that Don Ayres seems to give all their customers. I had an oil change and the service was quick and efficient as it always is. The employees are very professional and have a caring way about them.

Dick/3230

Mar 23, 2016

Getting an appointment was great. Service Manager/Doug was outstanding. Car was serviced in minimum time. Car runs great, and looks sharp. Checkout was great.

trekkie1490

Mar 23, 2016

If your shopping for a Honda, or even just shopping for a car in general this is the place. Look no more. The level of customer service here is incredible! From sales to service this is an all around wonderful and customer focused dealer.Here is the reason why I'm writing this review:I purchased a brand new 2016 Honda Civic Touring from them. About 4 days after I took it home I had the airbag light come on. I took it in the next day and was given a car to drive while it was fixed. After I got the car back the airbag light came back on. I took it back in and was given another car to drive while they looked at mine. I was frustrated at this point and spoke to the sales manager, Rick Squires. He offered me an exchange, he would give me another Civic exactly like I had. I declined because I wasn't sure about the new Civic. They say not to buy a car the first year they do a major redesign and I did. So instead they returned the car and backed me out of the loan. They didn't have to do all of that. They could have just continued to work on my car and said sorry. My sales person was Bill Fenolglio and I can't recommend him enough. He was patient and very helpful. He's not your typical pushy car salesman. So please, if your considering buying a car, buy a car from here.

Jeffbigelow1

Mar 22, 2016

We have purchased 2 cars from Don Ayres in the past 3 years; a new 2013 Accord and a used 2012 Civic. Everyone from the sales side was very helpful in picking out the right car to match our needs.We have had both vehicles serviced exclusively at Don Ayres and have had a positive experience. The appointments have always been efficient and the facility clean, and the staff professional.Keep up the good work.

Jirish80

Mar 22, 2016

Another great purchase with Darrin B, and the Don Ayers team!!! Nothing beats this team, thank you. Love HONDA, and really enjoy this team. Friendly, quick, responsive to your needs

Krissy44

Mar 22, 2016

Doug Waltz took care of my vehicle and time and time again goes above and beyond. He is very kind, professional and goes out of his way to make me feel like a welcomed and appreciated guest. He even pulled my car up for me when he didn't need to and got my bill corrected without my asking when it wasn't correct. He's offers fantastic customer service and I would recommend my family and friends to Don Ayres and to request Doug anytime they needed to take their car in.

Red Fit

Mar 22, 2016

The department's system for reminding customers about an upcoming appointment is nice. I found that all employees were courteous, helpful and pleasant. The only way to improve the customer experience would be to serve better coffee in the waiting area. And maybe a string quartet.

aiml03

Mar 22, 2016

Had a great experience on the first service for my Honda Accord I purchased new with Don Ayres. Doug Settle worked with my current work schedule to provide me with an appointment that would work with my schedule, as well as service being provided in a timely manner! I will never purchase a vehicle elsewhere as long as Don Ayres is around or service elsewhere!

Drewesy1944

Mar 22, 2016

Everyone is friendly & willing to answer all questions, did t get a clear idea of what my next service will include & does it affect the warranty if not done in a timely manner.

Dekotarock

Mar 21, 2016

The bay door was opened as soon as I pulled up and I was greeted right away. My oil change was completed in a timely manner. I did notice after I left that the tech had suggested a brake job however it was not mentioned when I paid. However, I love this dealership! The waiting room is very nice and I had some nice conversations while I was waiting. I also love the convenience as it is very close to my house.

linda789

Mar 21, 2016

My husband and I have been long-term satisfied customers of Don Ayres Honda on all levels....sales, service and body shop. We are made to feel that they value our business.

Odysseyowner

Mar 21, 2016

This dealership has always been very honest and efficient with my van repairs. I just had my 75000 mile check up and the brakes replaced and Jeremy was very thorough and explained everything well.

Michmil5

Mar 20, 2016

Doug has always been great to deal with and everyone is so courteous and polite. I like how they consistently assign you to the same representative, it allows a good relationship to developed.

Chelsea Strickland

Mar 18, 2016

Celeb was great! To be honest, each department that I dealt with was wonderful. I told Celeb what I wanted, what I didn't and my financial needs. Celeb showed me exactly what I wanted and didn't try to push me into anything else. He made the process fun, quick and actually enjoyable. The prices were fair and he still negotiated a bit with me. The warranty is amazing. I am a very happy customer and I will be back to work with Caleb.

blurple

Mar 17, 2016

Caleb made our car buying experience the way it's meant to be. My wife and I went there first and then looked at a few other dealerships. We found the car we wanted at another dealership but, because of how Caleb and the rest of Don Ayres's sales staff treated us, we went back to them for our new car.

cargirl30

Mar 17, 2016

don Ayres always does a good job, in a timely manner. All the people I've ever meet at Don Ayres has been very polite and friendly every time I've been there.

Lewis,susan26

Mar 17, 2016

They are always accomdating. Friendly, efficient. No wonder they are always given such high ratings. Jesse has called to check on how we like our Honda crv and to wish us happy birthday etc. They are always willing to help with anything with our cars.

jimmitsch

Mar 14, 2016

Ben Rose did a nice job during my recent routine maintenance visit. I mentioned a low tire pressure warning issue on the rear driver's side. They found that not only the tire i mentioned but also the passenger rear tire had a nail in each one. That is good service to a loyal customer.

AJeffreys

Mar 14, 2016

My husband and I had a great experience at Don Ayers. We came to look at a specific vehicle and they were very helpful, accommodating, and friendly. They made the process of buying a new vehicle easy and were willing to answer every question that we had along the way. They found the best interest rate for us and saved us from having to contact any banks. We would highly recommend Don Ayers Honda in Fort Wayne.

Average shopper

Mar 12, 2016

I had a great experience, they did as much as they could to help me get the car I wanted.

jlrsecond

Mar 12, 2016

Ben - service writer and Doug - service manager BOTH provide excellent service. They respond timely and keep me updated appropriately during my appointments. I have confidence that they are looking out for me and what is best for my vehicle. I have returned here to purchase my vehicles because of the confidence I have in Bill Fenoglio to get me the best deal.

AlwaysHonda

Mar 11, 2016

They accommodated my crazy schedule and made it very easy to buy! All my paperwork was prepared ahead of time and my wait was short. I also appreciated that Caleb went through the car's amenities when I first looked at it and again before I drove it off the lot.

djenkins

Mar 11, 2016

Recently I had my Honda Civic Hybrid serviced at Don Ayres Honda in Fort Wayne, Indiana. The customer service was outstanding, and the manager, Doug, took the time out of his busy schedule to right a wrong for me and my husband. We were very happy with the outcome of the inquiry he made for us to the Honda Manufacturing Company on our behalf. I would recommend buying and servicing your car at Don Ayres! I plan on purchasing my next car there in the near future. Thanks to all!

Private buyer

Mar 9, 2016

Good cust service - but you will have to 'fight' quite a bit for the right price

CNicodemus

Mar 7, 2016

Jesse was an awesome no pressure salesman! He answered all my questions (and I had many) and showed me so many additional features on the car I was interested in purchasing. I felt the whole staff was very trustworthy and overall I had a great experience. I will definitely be returning to don ayres for my future car buying needs.

Dan T

Mar 7, 2016

I live in the Chicago suburbs and saw an awesome Accord with installed accessories I wanted. Called up Darrin Bickel and told him I lived 3.5 hrs away and was really interested in the car. I only wanted to come out if he could come to the price "out the door" I was aiming for and he did!Upon arrival Darrin kept everything quick and easy. They had the car cleaned up and I was on my way. Will be buying my next car from Don Ayres HondaBest car buying experience I've ever had. These guys break any stereotype you have about buying cars.

Happy Gardner

Mar 7, 2016

The HRV has many nice features, and the sales persons were very good at demonstrating them. I think the dealership is interested in trying to please their customers and make car buying a pleasant experience.

HondaFam

Mar 7, 2016

Oil change, tranny flush and intake cleaning. All good. The CRV runs like a top, but then that's what you would expect from a Honda!

RamFam7

Mar 7, 2016

Great service and value for my regular vehicle maintenance. Employees are helpful and friendly and go above and beyond to make sure my vehicle is serviced and I understand what was done and what needs to be done.

ADoss

Mar 5, 2016

Needed to trade my Jeep for a lower car payment of a Jeep. Was very pleased to find the right fit online. Jesse made it easy and quick. He personally details my car even after the crew did it before him. I drove 100+mi from Indy, and would do it again.

julie

Mar 4, 2016

I went in for my scheduled oil change but the day before a light had appeared on my dash and the idle was very rough. When I arrived I explained all of this to Ben(who is always courteous). When Ben came to tell me things looked good on the van I asked about the light and the rough idle and was told "that was probably an oil change light and your service person didn't mention anything with the idle." When i paid and got in my van the light was still on so I went back in and asked about it and was told," well that must have been an engine light and that would be a $85 diagnostic fee plus whatever repair may be needed. You can schedule that through those doors or call in." Really? Why wasn't this addressed after I first mentioned it? I could have at least had the diagnostic done while I was there. I have had other service done and am usually quite satisfied but this was all frustrating to me. As soon as you pull in the bay the first thing they do is turn the ignition to write numbers down...the light was on and I mentioned it so a good service would be to mark it, note it and get back to me while I am waiting.

GG Schultz

Mar 3, 2016

Very easy no pressure experience., I have purchased several new and several used vehicles at Don't Ayres over the last twenty four years , Sarah Ayres is really sweet. I forgot to ask fo a deal on Honda floormats and Honda seat covers . Still a great deal all around.

cflage

Mar 2, 2016

I was in a wreck and quickly needed a vehicle. I used AutoTrader to find Don Ayres, and saw a car that would meet my needs (affordability, condition, ), but the dealership was hours away from me and I had no relatives or friends in the area to scope things out for me. I would essentially be "buying blind."Darrin was my eyes from the first day. I was wary, but Darrin put my apprehension to rest. Real honesty, right off the bat. He took a video of the vehicle, gave full-close-ups of outstanding issues. He then told me a thorough list of scheduled repairs, and never tried to "spin" the information or gloss over areas where I had questions. On top of that, he didn't pressure me to "buy buy buy," and actually sent me a copy of a personal mission statement stating that kindness is what matters with customers. Several days went by while I looked at other cars. Darrin kept in touch, but never made it seem like my purchase was end-of-the-world urgent matter, which I appreciated a lot.Don Ayres was always at the top of my list for prospective cars across multiple states, but I have to say working with Darrin tipped the balance. So, I made an offer, drove out in a rental, and Darrin worked with me quickly. I left in a mere two hours with a nice used vehicle that I could feel confident about.

hannah_bugsmom

Mar 1, 2016

I test drove a 2013 Equinox late January and I noticed the TPMS light was on. During the purchasing process of the vehicle the salesman and his manager (Jesse Kindig was my salesman, Bill Hullwick was the manager) assured me that they would have the issue resolved by delivery (the next day). I was so excited that I took a half day off work to get the financing done and take delivery. When I arrived at Don Ayres my new Equinox was looking good!!! Jesse mentioned that the service dept recalibrated the TPMS sensor and the issue was resolved. I shook Jesse's hand and I was on my way. I was thrilled, until I was about 10 miles from home, the TPMS light came back on! I pulled over and called Jesse and he said that the service dept could work on it on Monday. I took the vehicle to them on Monday to be fixed. I was able to pick the vehicle up on Wednesday understanding that the issue was resolved, after they had to take it to a Cheverlet dealer to fix it, I was about 12 miles away from the dealership and again, the light came on!!! I called again and was told that the following Monday they could get it in. So again, I drove the vehicle to Don Ayres to be fixed and they once again took it to the local Chevrolet dealer to be worked on. I picked it up again on Wednesday after a BCM (body control module) was replaced. When I arrived to pick up the Equinox before I left the property I noticed the light was on. I discussed with Jesse and the manager that was there (Carlo) and even discussed the possibility of returning the vehicle in trade for another vehicle on the lot, I was very frustrated!! I said I would like to take some time to think about my options, I took the Equinox home and thought about all of the reasons why I liked the vehicle in the first place... I contacted Jesse and said I would like for them to try once more to fix the problem... I took it back to them on Monday, now the middle of February... They had taken the vehicle back to the Chevrolet dealer and they had it until Wednesday and had replaced a receiver that seemed to have done the trick! I have had the Equinox fixed now for almost 2 weeks and I am so very happy that I have had no further issues with the TPMS sensors or system.I am very thankful for Jesse, Bill and Carlo for making the very stressful situation easier to deal with and for making my many many many trips back to the dealership a little easier. I would definately return in the future to purchase a vehicle from Jesse, he did a great job and made life a bit easier for the long long month it took to get the issue resolved.

Honda

Mar 1, 2016

Tony Vincent does a great job as our service advisor! He is very professional and knowledgeable. Greg and Kathy Lewis2015 CRV and 2006 Ridgeline

So M Oo

Mar 1, 2016

First time buying at Don Ayres, great experience. Shane Sullivan is great guy. He will answer all your questions and willing to help you. Thanks Shane

Jeanettaj

Feb 29, 2016

Was very happy with my experience overall. My car was serviced in a timely manner and friendly technicians. Will continue to take my car here. Looks and runs great.

shaggard

Feb 29, 2016

Doug is very professional, very kind and is always willing to help out. Thanks Doug!!! We will continue to bring out accord here, as Doug is awesome!!!

Bader

Feb 29, 2016

Had a Great experience this past weekend, we purchased a new Honda CR-V EX-L, the staff was extremely professional and new there vehicle very well.

Beelady

Feb 29, 2016

This is the third vehicle my husband & I have purchased from Don Ayres. They have been courteous, informative, displayed integrity and helpful! Could not ask for more. Our former saleswoman had retired, so this time we worked with Andy Hitzemann who dealt with ALL of my questions, ALL of my waffling on which vehicle and in the end he simply took great care of us. Due to a personal situation, we opted to switch which vehicle we would be purchasing at the last minute and Andy made it happen! Then he discovered a hiccup as I was ready to leave with the new purchase. Andy took me personally to the service dept. , handed me over to Jeremy Sullivan, explained the hiccup and Jeremy & his service tech took care of it! Hurray!! Love my 2013 Honda CR-V!!

gdporsch

Feb 26, 2016

Service my car as expected. It was completed timely, friendly and with no hassles. They even washed my car. It looks good and runs great.

hondapilot

Feb 26, 2016

Overall they were very friendly. The service department will get you right in when you need it and usually the problem is fixed in a timely matter. Dillion was very helpful.

Jenn12

Feb 23, 2016

Darrin Bickel showed up on short notice to show me a couple vehicles I was interested in. He was friendly and informative, and he made me feel very at ease throughout the purchasing process. It was a pleasure doing business with Darrin and the rest of the Don Ayres staff. I would definitely recommend them to anyone looking!

jmcraftygirl

Feb 23, 2016

There are places closer to where I live that I could take my car for an oil change, but their service isn't the same as what is offered at Don Ayres Honda. I am on my second car from the dealership and I can't imagine a finer group of people to work with from sales, to financing to service.

lovemyhonda

Feb 23, 2016

Easy to set up appointment, easy to get in, easy to get out. It's important to me to save time and get excellent service!

JoniB

Feb 22, 2016

It was a pleasure working with Darrin Bickel. He came highly recommended by a family member. Darrin worked hard to get me the car I wanted at the price I could afford. And I truly appreciate that even with short notice he as able to get the car ready for me to pick up in a short amount of time. And John Hofmann was thorough and fast during the financing meeting. I appreciated that he had all the paperwork ready for me when I arrived.

Madbeetle

Feb 22, 2016

I purchased my Honda Accord at Don Ayres Honda and have never been happier purchasing an automobile. I am happy to exclaim that I will never have my car serviced anywhere else. Doug made scheduling an appointment and completing the service an exceptional experience. Doug is a true professional. Thank you Doug! Don Ayres understands customer service.

pam123

Feb 22, 2016

This is my second time to come for my oil change. Dillon as before was very courteous and helpful. If I tell him I am having an issue ,he takes it seriously and investigates it, even if I am a woman!

Still72

Feb 22, 2016

Doug is amazing and has been main reason for shopping at Don Ayres. He takes personnel stock in the condition and care plan of our Hondas. Thank you for all your assistance.

civic2008

Feb 22, 2016

Have all of our service on a CR-V and Civic done by Don Ayers, reliable, dependable, thorough and professional. The service keeps our business.

GTCC

Feb 20, 2016

This was my first experience at Don Ayres. We just recently moved to the area and wanted a dealership that would provide service equal to the Honda dealer in North Carolina. We have a Honda Civic and an Accord. Based on my first experience, we have found a very good Honda service center. Dillon was a very pleasant young man and I will look forward to seeing him upon my next visit to Don Ayres

DebM

Feb 19, 2016

I always deal with Dillon in the service department and he always does a great job, but it's that step beyond that makes him so great to work with; friendly and welcoming.. My car is always perfectly serviced and even with an oil change I have a checklist of the condition of everything on my car. And, they wash it, too!The ladies in the cashier office are always super friendly, too!Great job Don Ayres and Dillon!!!

CBrewer

Feb 18, 2016

I traveled from St. Louis to purchase a car I found on the Internet. I had a great experience from start to finish and I highly recommend this dealership! Very honest and customer friendly!

John

Feb 18, 2016

I worked with Darrin Bickel on the purchase of my Jeep Grand Cherokee. He was very helpful and responsive. He sent me a personalized video of the vehicle so I could see it a little closer. Being out of state this was very important to me. They also delivered the car to me in KY and it was in fantastic shape! Overall it was a great experience.

TwyattDA

Feb 16, 2016

I've purchased an 08 Civic Si and an 07 Accord from Don Ayres. Caleb made it a relaxing, laid back, fun process each time. He had a genuine concern for getting me what I wanted, not what he wanted me to get. He sends me cards and letters to make sure I'm still happy and that all is well with our cars and the family. Love the service and of course being able to have a few laughs whenever I am in there! Can't recommend Caleb enough!!

Wise shopper

Feb 16, 2016

Buying my Honda Civic was an awesome experience. The quality of attention that I felt was superior compared to other dealers that I have shopped. My salesman Bill Fenoglio was the best. He was patient, kind and accommodating.

Shelby500

Feb 15, 2016

I've had some interesting experiences buying cars, most not pleasant. This was the best experience I've had purchasing a vehicle. I experienced no pressure and no misleading information. I would highly recommend Darrin and the crew at Don Ayers. Thanks

Rivercane65

Feb 12, 2016

Darrin is one of the easiest people to work with. He made my experience smooth and easy. I never in any way felt like I was dealing with a high pressure salesman. It was more like he was a friend and we were just throwing around ideas of what I wanted in a car. I would recommend Darrin to my friends and family. Thanks Darrin I really appreciate you! :)

BenB

Feb 12, 2016

Darrin was the best sales guy that I have ever worked with in my entire vehicle purchasing history. My wife and I were in desperate need of a new van for my 7 member family. He took the time to take a video of van to show me the condition. I was unable to meet with him during the day, so this was a huge help in us picking a new car. Even though my wife and I were undecided about our purchase, Darrin was patient with us making a decision. The test drive and purchase of the van was the best that I have ever encountered. We will definitely be back to Don Ayers and Darrin Bickel for our next car purchase!

Driving again!!

Feb 9, 2016

As many woman can attest we hate cars...we need them but when they break down or you have to get a new/newer one it is like the end of the world sometimes!! But not at Don Ayres, they make everything so easy its like buying shoes!! Just pick one out and wear it home!! I will never buy a car anywhere else.

cmn22

Feb 9, 2016

All I can say is Thank You Thank You Thank You...Jesse at Don Ayres Honda was truly a lifesaver for me when I had to trade in my car and buy a new one. The stress that comes along with this type of purchase was made so much more easier for me in how everything went along very smoothly. From the service guys to the test drive to the paperwork to the financing all of the Don Ayres team should be recognized as the best place to buy a new/used vehicle. I personally will never buy another car anywhere else! Thank you Don Ayres for taking such good care of me!!

Dave

Feb 9, 2016

Darren was very helpful Thru the whole process, follows up after the sale, does his best to answer all your questions good down-to-earth guy.

KWL83

Feb 9, 2016

This was my first new car buying experience, and Caleb was absolutely phenomenal. He presented me with great options and wasn't pushy, but instead created a relaxing atmosphere. I ended up purchasing a 2014 Honda Pilot and have absolutely no regrets. If your looking for a new vehicle, check out Don Ayers and ask for Caleb!

satisfied again

Feb 8, 2016

2 years ago I bought my first Honda CR-V from Darrin and was pleased with how the transaction came together. On Feb. 6 of this year, I contacted Darrin once again to look out for another Honda CR-V. Within 2 days, he had found another vehicle for us to take a look at. 3 days later I drove it off the lot. The transaction went flawless because of Darrin's attention to detail. I can't say enough good things about the sales and service team at Don Ayres. Thank you Darrin.

Tam

Feb 8, 2016

After getting into a lousy situation with a different Honda dealership, I had contacted Don Ayers Honda in Fort Wayne and they were able to help me out. I recommend this dealership to anyone looking to get into a great car, get ahold of George!

Colleen Hawkins

Feb 6, 2016

George Widman was professional, friendly, with no high pressure.I needed a new vehicle on short notice. He made the process smooth!Very impressed! Kudos.

MarkS

Feb 5, 2016

First time shopping at Don Aryes....will be back!The entire process was simple and easy. Darrin was easy to work with, laid back and answered all my questions. The beauty of this entire experience was that I did not have to spend countless hours sitting at a dealership. Darrin and I communicated via phone, email and text!!I came in....drove the car....and completed the rest of the process the next day!! I would definitely give Don Aryes and Darrin two thumbs up!!! Thanks again!!

Greg

Feb 4, 2016

Excellent service. Good people to work with. Process was easy. Would highly recommend them!

dinger

Feb 2, 2016

Darrin was very helpful and professional in his dealings with us. Personable but not overbearing. We would definitely do business with him again. We are quite happy with our purchase.

eLinsky87

Feb 1, 2016

Buying a car is scary, but buying your first car can be even scarier. I found great comfort in Darrin as he walked me through the whole process of buying a car. He made the car buying experience easy! He wasn't pushy, and asked the appropriate questions to find out exactly what I wanted and needed out of a car. He ended up finding the exact car I wished, in my price range. I am extremely satisfied with my purchase and even more satisfied with the care that came from the Don Ayres team. I would highly recommend, Darrin and the Don Ayres Team to anyone who is looking for their next car.

Gmcov

Feb 1, 2016

Darrin was the salesman who helped us purchase our vehicle without even seeing it! He sent us multiple detailed pictures of the vehicle and a very detailed video of the vehicle. He was great to work with and even answered some of my most specific questions about the car. When the car was delivered to us, it was in immaculate condition and very pristine! The driver drove it down during a snow storm and was very cautious and considerate. I could not have been more pleased about the whole situation. They were so great!

timtass

Jan 29, 2016

First time I have ever bought from Don Ayres. I would definitely recommend both the dealership and Jesse Kindig. Easy web site to look at inventory. Easy transaction. Will recommend

Tony Perez

Jan 28, 2016

We were not expecting to buy a car,we were "shopping around" and were very pleased with the Excellent Service from Chad Oberlin and Bill and may we add Jeremy Todd in finance! We have never given feedback on a purchase before, but again we wanted to express how satisfied we were with our purchase and Excellent Service!!!

Frank N Le

Jan 27, 2016

It was nice to meet you with a deal on the vehicle but still the deal was too tough to negotiate. I found a piece of legging under the hood. This could harm any part under the hood. You need to look at it more cautiously.

dek

Jan 21, 2016

Don Ayres had the best selection of used Hondas. I searched several locations locally but came back to them for the selection. Our Salesman, Caleb Craun did the best job of e mailing our family the cars which fit our desires and budget. He was prepared to show them when I arrived. Overall a low key, but professional business that knows its product.

Happy Customer

Jan 20, 2016

We've purchased multiple cars now from Darrin. The last one was done over the phone, site unseen. Total transaction was completed in less than 2 hours. I think that says it all.

Ohio buyer

Jan 19, 2016

I found a Kia on CarsGuru.com, I called and spoke with Darrin. I explained to him that I was out of state and that I preferred to negotiate over the phone prior to driving more than 2 hours one way. Darrin took my offer to his boss and came back with a counter offer (I knew this was going to happen). We agreed on a price prior to the traveling there. Darrin, prepared the paperwork, warmed the car, and was extremely polite. What I especially like was that Darrin knew what he was doing and didn't have to go get help or stubble around. I am a very busy person and I prefer someone with experience in order to get me in and out the door. Thank you Darrin for making this deal happen. Most who know me, know I am somewhat difficult to sell to mainly because I want to feel as though I'm getting a good deal. Because the dealership countered my offer rather than saying "the price is what it is" which is what I was told by several other dealerships. Good experience at this dealership. Thank you

Keegan_Koeppe

Jan 18, 2016

Bought a CPO Civic in August. I noticed during initial test drive the the steering wheel was ever so slightly pointed to the right, but it drove in a straight line fine. I didn't feel the need to complain about something so small that didn't appear to affect the car. However; during the first snow fall/ice the car would jolt left and right and was dangerous to drive on the highway with snow/ice. Thought it would be covered under a warranty, but it wasn't. Called the Salesman Rick, Honda N.A., and spoke with the manager Bill Hulwick and they all told me to pound sand because it was past the point they'd do anything (Honda has a 6,000mi/6 month guarantee on the alignment). To further the insult I noticed my CPO paperwork initially did not pass the car in the road test for "Tire/Wheel/Steering" (Item 180). Who knows if this was ever addressed. Ended up taking the car to another Honda dealership to have the work completed.I purchased a CPO car so I wouldn't have to deal with stuff like this. Pretty sad when a company is willing to lose a customer over a $70 alignment. I did not have a great negotiating/buying experience and so far the service and support has been no better. Find another Honda dealership to help you out.

Tgbrum21

Jan 12, 2016

Jesse was an excellent salesman going above and beyond with are needs and questions one thing worryed me when explaining your different types of warranties a price needs to be included when explaining in order to make a better decision only drawback I have you guys are great

HondaFan1

Jan 6, 2016

My family has a long history of purchasing new and used vehicles from this dealer. I have owned two vehicles from this dealer and brought them business for my third. I am extremely disappointed and frustrated with this how this dealership is run now. Both of the cars I was interested in were listed online before they had been serviced and detailed and were in Don Ayers own "sell-able condition." I expressed strong interest in one car, and Darrin Bickel, a very nice and understanding experienced salesman, was going to call me when it was ready to test drive. Darrin is the only salesman from this dealership that I have dealt with that has called me back when he said he would and genuinely tried to help me get what I wanted so this review in no way represents his service to me. This review is for his superiors and all of the other salesman I had the displeasure of attempting to work with. I do not remember who all they were which is why I selected all of them and only gave a recommendation to Darrin. Darrin called me and told me another salesman sold the car I was interested in shortly after my visit to the dealership. This means that the car was sold while on the lift in the service department and being worked on. The car was not able to be ran or driven in the condition that this dealership allowed it to be sold in. That being said, if you are willing to pay the high prices they list outright without hearing the car run or driving it then go here. If you want to get taken advantage of then go here. I myself will never do business with them again nor will my family.

hollisbeth32

Jan 4, 2016

Caleb was great and all the other people that helped get us our Enclave. Let us test drive a few vehicles and let us take our time deciding. Always a plus in my book for not pressuring us. Will definitely recommend Caleb and Don Ayers Honda to family and friends.

reneegetsmail

Jan 4, 2016

I had been looking for a used Honda Accord coupe EX-L with a manual transmission and had almost given up when I saw Don Ayers Honda's posting on cars.com for the car I was looking for. I tried to call the dealership on Christmas Eve but they were closed and I was not able to leave a voice mail. I was very surprised when I was contacted the day after Christmas by Darrin Bickel and was immediately impressed by his professionalism and knowledge of the model. The dealership is 170 miles from my home, so I made arrangements to drive to Fort Wayne the day before New Year's Eve to see the car and take a test drive. Darrin kept in close contact with me, even calling me on the road that morning to be sure I had the right directions. Don Ayers had only had the car for a week, so Darrin pushed it through detailing and inspection and made sure the Honda pre-owned certification process was complete by the time I arrived in Fort Wayne. The car is beautiful, exactly what I was looking for, and I drove it home that day. Everyone at Don Ayers was friendly and helpful. I was even able to get a trade-in value for my old car, which I am selling to a relative, to confirm that I was pricing it fairly. In the weeks I looked for "my car," I spoke with a few salesmen at other dealerships who seemed more interested in getting me into a new vehicle. Darrin appreciated my in the car, as he had driven the same model a few years earlier, and he shared my excitement over finally finding a 6-speed manual EX-L in the color I wanted with the options I wanted. I am confident I paid a fair price for the car and I like knowing that, even though I am far away, I can always call on Darrin for any help I need regarding the car. I may even return to Fort Wayne in a few years when I'm ready for my next Honda!

TBabcock

Jan 4, 2016

As soon as I was greeted by Caleb, I knew I was in the right place. He went above and beyond to make sure my wife and I left in the vehicle that we wanted. He was very honest throughout the entire thing, and was very good at putting my concerns to rest. I highly recommend seeing Caleb any time you visit Don Ayres!

Connellyboys5

Dec 30, 2015

Darrin Bickel offered detailed attention while being patient and not pushing the deal. All the staff at Don Ayers Honda were genuinely warm and concerned in their interaction and care for us as the customer. Carlo found the car we were looking for and Ryan assisted very well in the financing. This is the place to go to receive great service in purchasing a quality automobile.

wells,j5679

Dec 17, 2015

My wife and I purchased a pre owned Honda Accord from this dealership, our salesman -Caleb at the dealership are a great place to purchase your next vehicle.

Good GUYS Good Deales

Dec 14, 2015

dealing with Don AYRES FOR A LONG TIME great place great people will go out of there way for you will return great job Darrin will return

Accord owner

Dec 2, 2015

This was our first exposure to this dealership. We purchased a 2014 Honda Accord - our first Honda. Could not be more satisfied with the car, our Salesman - Caleb, and the dealership. A first rate operation. Caleb was great and patient with all of our technology questions.

Fish19

Dec 2, 2015

I recently purchased a used 2006 Honda Civic from Don Ayres Honda. The car was in great condition, they took great detail in preparing the vehicle before putting it on the lot. Caleb was very helpful, informative, and extremely friendly. He was not pushy at all like other dealerships! Dealing with Don Ayres was quick, smooth and I was very comfortable with my first big purchase. I would highly recommend them!

barb5766

Nov 23, 2015

I always schedule my service & wait until it's done. They are always very timely in getting my service done and the wait is short. Also, I am very secure with the knowledge of their mechanics & the service writers.

Kathy

Nov 22, 2015

My 2010 Honda Element has never had any mechanical issues, I have only had to have the recommended maintenance performed and Jeremy Sullivan, my service adviser is always extremely friendly and professional.

nickanderson7285

Nov 19, 2015

They were great customer service. Would recommend them to anyone. Helped us out with everything and we felt very good walking away. Will buy from them again.

Hoopytoad

Nov 17, 2015

My engine was registering hotter than normal, I thought and the weather was cool. They checked my coolant, top it off, checked for leaks, test drove it alittle and found no problem. Very satisfied with their effort.

Gidget

Nov 17, 2015

I wish to begin with saying my delay in doing review has no bearing on the excellent service I received back on October 20 & 21. This is all attributed to my conversations & service from Charles Suter.This began on October 20 when I explained to Charles what had been going on with my car since October 16. Naturally he couldn't really do anything till the car was towed and delivered by tow company. Charles advised me when the car arrived. Even though the appointment was scheduled for 10/21 Charles started addressing issues on 10/20. For that I am extremely grateful. This was at 3:15 PM.At 3:27 PM I received a call from Charles advising the green immobilizer light came on when he tried to start with key that came with tow truck driver.Charles made arrangements with Dave the shuttle driver to come to my residence to pickup the rest of keys I had in my possession. Again, good service by Don Ayres Honda as Dave the shuttle driver called to confirm when he would be arriving.At 5:12 PM Chuck advised none of the other 3 keys with key fob work. Charles stated he would get back to me next morning (10/21)10/21 10:09 am Charles called to advise the immobilizer system had lost its memory on all the keys. He advised they would need to reprogram the immobilizer. He quoted me a price for time only - no parts.He confirmed I wanted them to run diagnostic. I asked him to replace batteries in key fobs and check left map light.1:09 PM Charles advised the oxygen sensor was unplugged. Gave me pricing on balance of items above I had mentioned.I did not note the times of rest of the events that day but the shuttle driver picked me up, took me to Don Ayres and I picked up my car that was finally running again!After paying my bill and going to my car I discovered I had no radio channels. Charles very willingly came out to my car and obtained a code and went back in to dealership and looked up something on computer. He returned to my car and in a matter of moments I had all my radio channels back and was soon to be on my way in my car.I GREATLY APPRECIATE Charles' "Customer is Valuable" type of attitude. He was quite proficient in the way he began addressing issues the day car was delivered. If he had not been on top of things I realize I could have been yet another day without a car. He began addressing issues on 10/20 as soon as car was delivered and kept me updated with all issues.

the satisfied customer

Nov 16, 2015

Was looking for a vehicle after mine was totaled and it took me 60mi. away and was well worth it. I purchased a wonderful Honda civic, and Caleb and others were so helpful with everything. We would suggest Don Ayres Honda to anyone.

Denny

Nov 16, 2015

Jeremy is my service manager and he always pays attention to every detail I bring up. He see's to it that everything is taken care of when you pick up your vehicle. Dennis

oasis23

Nov 16, 2015

After careful research in purchasing a car, I was interested in the Honda CR-V. Looking for a good deal, I went with the 2015 model in late 2015 (November). While Fort Wayne only has 1 Honda dealership, this Honda dealership is apparently one of the top dealerships in the state and my experience supports that.This dealership is professional and kind and definitely focuses on customer service and retention. Throughout the process, I worked mainly with Andy H. (Sales) and Jarod Burgess (Finance). I'll start with Andy. I set up a meeting with Andy in which we spent 90 minutes talking about my car interests, research, thoughts, and went for a test drive. Andy answered all of my questions, was very knowledgeable, and struck the perfect balance between helpful and overly "sell-y." Andy gave me a tour of the dealership, introduced me to a couple members of the service team, and welcomed me to the dealership. Everyone I spoke with at the dealership had at least 6+ years at Don Ayres, which was pleasantly surprising.After our initial meeting, Andy and I communicated via text throughout the next week when I had some basic questions and set-up a meeting later that week. In our second meeting, I ended up selecting a different model in the same car. Although I arrived at 4:30p on a Saturday (dealership closes at 6p), Andy stayed until 8:15p even as we went to different departments (finance, etc.) where he wasn't directly involved. He set-up specific settings on my car and connected my phone to Bluetooth. He went above and beyond his job and I would highly, highly recommend him to anyone. My friends, family, and strangers. I also worked with Jarod Burgess during the finance portion of the deal. Jarod was friendly, courteous, and helpful in his explanations. Although this is the point in the conversation where the dealership presents various insurance plans and you must act quickly (which did happen), I did not feel like Jarod was pressuring me to decide in any way. He walked me through all the paperwork, answered all my simple and complex questions thoroughly. Another good person.This dealership does not have that stereotypical car dealership vibe where everyone seems sleezy/charming and conniving. In fact, we got the deal we were looking for without any bargaining whatsoever. My family was so shocked that one family member tried to bargain on floor mats, etc. because she was frustrated she wasn't able to negotiate (as we got the number we wanted immediately as they gave us a $1,000 discount). Everyone here made my buying experience so enjoyable and I look forward to working with Don Ayres in the future.

kb9jcx

Nov 15, 2015

I would have giving five stars if I wasn't missing a valve stem cap. after replacing the cap I checked the others and they all were very loose. I wouldn't think it was a big deal but I live 40 min away and my Dad has had the same problem when he has a service at your dealership. all in all it was a great experience.

Olddoc

Nov 12, 2015

We purchased a new car and have all its service done at Ayres. The sales and service pros are first rate. They are customer centered and well trained.

Pam

Nov 12, 2015

Our SRS light came on. Upon further investigation the driver seatbelt and sensor in the passenger seat needed to be replaced. Parts were ordered and next appointed made. After having the car almost all day found out not all parts were not there. Contacted Doug Settle who quickly stepped in and had a rental car for us within 30 min. After that Doug did further research into the problem. Discovered there was an alternative to replacing the sensor in the seat which was going to be expensive. We were able to get the van back the next day. We have been Honda owners for years and will continue to be. Would highly recommend Don Ayres to friends.Thank you for the excellent customer service. Sincerely Eric & Pam Lehman

bknlkn

Nov 10, 2015

Don Ayres is the best. This is our 5th car purchase from dealership.Andy is awesome.Service with Ben is great.Would not consider any other dealer.

Crist, MA 2015

Nov 9, 2015

Purchased our Honda in Florida and love it. We were in hopes of a good service team when we returned home in IN...............have been very pleased with all services received.Always fast service with a smile!! No complaints here! Would recommend the service team to our friends with no reservations...

ctill1

Nov 9, 2015

My Accord had a recall for its airbag, so I took it to Don Ayres. They had it fixed very quickly, and the staff was friendly & helpful

Snow2010

Nov 9, 2015

I was very impressed with the professionalism and cleanliness of the dealership.Ben my service adviser was very courteous and friendly. A very nice young man.

KCHHONDA

Nov 6, 2015

I had a low tire so I called service. They got me in, shuttled me home, called to tell me I had a nail in the tire. They fixed it no time and called when the car was ready. I called the shuttle service to take me back. They got me back to the service dept. quickly. Fast, friendly, efficient service all the way around. I am SO happy with my Honda and everyone I've dealt with since day one. Bar none!

Gianna05

Nov 5, 2015

Over the past fifteen years, my husband and I have bought numerous Hondas (Se, Accords, CRVs) from the Don Ayes dealership. Everytime we plan to purchase a new vehicle, we do look around at other dealerships, but we always come back to the Honda brand and the Don Ayres dealership! We come back because of the outstanding, friendly service provided by every department. I want to say that our dealings with Doug Settle have always been exceptional. Doug has solved lots of issues for us and we are grateful for his expertise. He has a very strong work ethic and really, really cares about his customers. Charles Suter is our service manager for our cars. He is also top-notch: friendly, patient, and knowledgeable. The service on our cars is always done right. Problems are diagnosed correctly the first time and then taken care of without return visits. We appreciate the peace of mind which comes from being a member of the Don Ayres customer family!!

Civicowner

Nov 3, 2015

The Timing was good and prices were good. People are always friendly. I would recommend this service department to anyone, I wish there was more of an option for walking in the service department.

TDN

Nov 3, 2015

I have purchased numerous Hondas from Don Ayres. The major factor in my decision to purchase from this dealership is the OUTSTANDING Service Department managed by Doug Settle....none finer!

Jason

Nov 2, 2015

Professional service they get right on your car and get it fixed right. They also have an awesome body shop as well. Good cars Honda is my favorite brand!

raesner

Nov 2, 2015

I was completely satisfied with my initial 5000 service experience on our 2015 CR-V. The service advisor, Dillon Steenport was pleasant and very professional. The vehicle was serviced in less than the estimated time and the cost was less than I can buy an equivalent oil and filter and do the work myself. This is just a continuation of the overall experience we have had with Don AYRES as a dealership. 5 ?????????? All the way from start to finish. You never get the feeling you are at a large dealership as everything is done on a person to person basis. Thanks,Dennis Raesner

Candjchap5

Nov 2, 2015

Caleb did a fantastic job answering the questions that we had about the Honda Pilot. He is very knowledgeable and does a great job answering questions. I am looking forward to purchasing our next Honda from Caleb.

gentlegolfer

Oct 31, 2015

Everything went well. The service dept was too busy to service my car when I wanted but I had called to late. However, they service my vehicle on a Saturday and I thought that was going an extra mile.The threw in a free wash with the service but it did leave the car water drop spotty.Overall I was very satisfied and it was quick.

cherylmunson

Oct 30, 2015

Every time my husband I bring in our vehicles for service, we have an excellent experience. Everybody is always so nice and service is always done in a timely manner as promised.

Kier

Oct 30, 2015

Great first oil change for my car! Dropped it off and got a call within an hour saying it was complete!! Great price also!! Would recommend!

ricearoni

Oct 29, 2015

My salesperson was very freindly and he is very good at his job. He was very helpful and cheerful and did a great job at selling me my SUV.. Good all around service. Thanks for great time.

Ruckcl01

Oct 29, 2015

I went in for an oil change and regular Maintenance . The service was quick and the employees are friendly. Will continue to go back in the future

ShadowP

Oct 29, 2015

Troy has assisted us several times when we have brought our vehicle in for scheduled service maintenance. Troy is very friendly and answers any questions we may have. I recommend Don Ayres Honda to all family and friends. We have owned our vehicle for two years and everyone we have encountered at Don Ayres has always been very polite, helpful and courteous.

tranman54

Oct 29, 2015

Online service scheduling was efficient and quick. Charles Sutter was professional, courteous, honest, and efficient. Car was serviced quickly and available for pickup shortly thereafter. Going back again for future servicing needs.

trgandy

Oct 29, 2015

The service team treat their customers as individuals and do what they can to make their wait time enjoyable. They have appropriate cable channels available. They have charging stations for all types of electronics. They have a shuttle van that takes you to the mall and back. The team lets you know of things that your car may be in need of and what servicing needs to be done the next time. Their prices are unbeatable. I was driving over one hour away to take my car to the same auto group I had purchased my car from in another state. I was paying three times the amount for an oil change, then add the drive time, and gas, it was a waste of hard earned money. My boyfriend told me to start coming to Don Ayres and I have never regretted the decision to change.

2hondafamily

Oct 28, 2015

Everyone from new car sales department to service has always shown professionalism in the way they treat us. Other dealerships don't come close to Don Ayres.

jgwright58

Oct 28, 2015

Outstanding customer service every time I have been there. I will continue to do business with Doug and his staff in the future. They always get me in and out in a timely manner!

Musicnerd92

Oct 28, 2015

I was extremely impressed with the overall experience I had buying my car from Don Ayers. The salesmen were knowledgeable, friendly, helpful and actually genuinely wanted me to get the car. Caleb was professional and cordial - I will absolutely recommend Don Ayers to anyone I know looking to buy a car!

Hondalady13

Oct 27, 2015

Everyone there are friendly and helpful. When I go in to get my car's oil changed, they are eager to please and to check with me to make sure they have done all that was needed.

Hondafan

Oct 26, 2015

I have been Don Ayres service customer for almost 9 years now. I have never been to any car dealerships service dept where I was dealt with such level of courtesy, professionalism and expertise. On top of all that, can anyone beat $ 12.95 oil change, probably not.Doug Settle, Kevin Cappelli, Troy Johnson and everybody in service .... Thanks for your hard work.

honestabby1

Oct 26, 2015

There is NO comparison between Don Ayres Service Department and others in the area. I am 65 years old and have owned many vehicles over the years. I have taken my vehicle to this service department for 13 years and never had an issue with the service. The service advisors are professional and extremely knowledgeable. The CRV sold itself. Frankly, because of the service department I limited myself to buying a car at this dealership and spent 2 years investigating the vehicle I would purchase. The salesman was also knowledgeable and friendly but I only drove the car once and consulted with my service guys (Chuck and Kevin) to "seal the deal". I look forward to continuing the great relationship and service I have become accustomed to.

bknlkn

Oct 26, 2015

Honda Service is exceptional. All parts (Sales, Service, and Body Shop) of Company are a class act. Always take care of our CRV and Pilot. Ben Rose is very personable and knowledgeable. He always takes very good care of our Cars.

Edv

Oct 25, 2015

Great customer service. Nice waiting room with refreshments. Service reception area is clean and well organized. Car is washed and clean after being serviced. Great place to.do business.

Slaveserfree04

Oct 24, 2015

Darrin shows his years of experience in car sales by cutting through the nonessentials and getting to the most necessary information from the get-go. He is very down to earth. Most importantly, he won't try to sell you something you don't want. Highly recommend him and the dealership!

MarkXLI

Oct 23, 2015

Fantastic service that I received on our 2010 Odyssey. Service advisor was very professional and did not try and over sell me on items that I didn't need for the repair. Prices were great as well on our brake pad replacement. I highly recommend Don Ayres.

Angie

Oct 20, 2015

Every time I have an oil change they are always so kind and helpful. I never have a long wait either. They always get me in and out quickly.

dahonda

Oct 20, 2015

I went there for an oil change. Chuck is always very kind and helpful regardless what I need. Everyone is always very nice and courteous

anemo

Oct 17, 2015

We love our new CR-V! Darrin was very helpful throughout the process. We told him where we wanted to be and he helped us get a great deal. At no point did we feel as though we were being asked to go outside our comfort zone. We will definitely go back when it's time for the next car!

Austin and Beth

Oct 15, 2015

My wife and I were in the market to replace her 1999 Chrysler Cirrus. We had done our research online and picked out a few dealerships to visit with a lengthy list of cars to drive. We were very glad we chose Don Ayres as our first (and only) stop. When we arrived, Shane greeted us and listened to our requests. He took the time to understand our needs/wants and made great suggestions. Not only did we drive Honda vehicles, but we drove several other makes/models on our list. Shane gave us his honest opinion on each vehicle and never pushed us in any specific direction. Never once did we feel pressured to make a decision. Ultimately, after visiting Don Ayres we did not feel the need to look anywhere else. Shane made the whole experience very easy and enjoyable. We love our new Honda Accord and will definitely be coming here first when we are ready to buy our next car.

Gagegang

Oct 15, 2015

Very welcoming place. Everyone was super helpful and nice! We got a car we love and an interest rate we wanted! Caleb was extremely helpful! Nice guy and not pushy! Will be back!

jefscar

Oct 12, 2015

First let me say how wonderful it was to work with Andy Hitzemann. Andy kept in touch with me for over six months to ensure that I would be able to have the type of vehicle I wanted. My only "complaint" if you will was when it came time to do the signing. Prior to that point we had discussed pricing and had been told that they could work with us to keep our payments at a certain price. Unfortunately on the day of signing, in the office we found out the monthly payments were going to be significantly higher. There we were with my old car ready to be turned over and we were hit with this news. We felt blind-sided in many ways. I wish that we had been told of this issue by phone prior to the signing date. It took one week from the time I choose the used vehicle until it was ready for me. That was fine as I knew it needed to be cleaned and checked out. I would have thought, however, that in that time frame, we could have been notified of the change in pricing so we could have possibly made another decision or waited. That was the only "negative". I am happy with the car. I think I went too fast in choosing, however, as there were a few things I wish the car had that it doesn't. Otherwise I am happy with it. Thank you.

kannette56

Oct 10, 2015

The professionalism of the service department at Don Ayres is why we've driven a Honda since 1995. We trust the technicians and the management of Doug Settle.

herbfromohio

Oct 8, 2015

I have been using Don Ayers service since 2003. It has always been done professionally and in the amount of time they say it will be. The prices are reasonable and it's easy to schedule service work.Ben Rose always takes good care of me and my cars.

Holly

Oct 7, 2015

The dealership was clean and easy to navigate. We had Nathan and he did wonderful with showing the car and the paperwork process!

bohde213

Oct 7, 2015

Service was great and done before promised. Doug Waltz was very helpful with recommendations and very professional and polite. I will always deal with Doug when possible. He makes sure that my vehicle is returned to me washed.

karenbougher

Oct 7, 2015

I have always had wonderful service when taking in my Honda vehicles. The service managers are very professional and courteous. The waiting room is pleasant and typically work is done in a timely manner.

sheri

Oct 7, 2015

The service was great and Dillion was super. The service was quick and done proper and the carwash was a great job . I thank all of you.

jalex1209

Oct 6, 2015

Great service, really nice people...I always go there for service. Dillon is a nice guy, always there to help and answer my questions about my car, tells me if anything is wrong with it and what needs to be done on it.

gliston

Oct 5, 2015

My wife and I began doing business with Don Ayres Honda in 2005 when we bought our first Honda. I'm still driving our 2005 Civic and my wife is driving our 2014 CRV that we traded our 2007 Pilot in for last August.The sales staff was great but most of my experience has been with service department. Jeremy Sullivan is my Service Adviser of choice! However, I've been well taken care of regardless of whom gets me checked in or out. Since we purchased our vehicles from Don Ayres, our oil changes are less than $14 and the shuttle service to and from work is priceless!I will continue to give my business to Don Ayres Honda because they continue to give me the best service for my time and money.

dolsen, gus63

Oct 2, 2015

always friendly and done when promisedCall if something comes up to review and be upfrontNot pushyRemembers who we areHave been customers for 25 plus years

jstine

Oct 1, 2015

Darrin Bickel is an outstanding person - high integrity and goes out of his way to satisfy his customers. We have worked with Darrin twice now, and we will always ask for him.

steve1944

Sep 30, 2015

Felt pressured to purchase extended warranty by your finance dept. We did purchase the warranty, how ever it should have been discussed before by your sales staff not the finance person.

Madelaine Baczynski

Sep 30, 2015

Went shopping for a car not really expecting to buy anything, but after looking around at cars showed to me by Jeff, i fell in love with one! By the time i test drove the car and made my decision, it was almost closing time for the dealership and the bank. But the guys at Don Ayres worked with me and made the process simple. After all the running around i got my new car! It was clean as can be and the service was awesome!

deegee33

Sep 30, 2015

I have been exceptionally happy with the service on my 2014 CRV. Everyone is very accommodating and service is always performed in a timely manner. I had a VERY slow leak in one tire and Tony was especially diligent in finding the problem and getting it solved. Thanks Tony and Don Ayers!

Doug

Sep 29, 2015

I have been a Don Ayres customer for over 25 years. During that time, we have always owned at least one Honda (we now own 3), and we have always had Don Ayres service our vehicles. Throughout that time, my cars have stayed consistently roadworthy, and I never feel as though I've been taken advantage of. On rare occasions when problems have come up, this dealership has always done the right thing.

none

Sep 29, 2015

The service is very good as usual Believe me if I am unhappy you will hear me loud and clear.I wish you had I place that I can write or talk to of an unusual situation and how it should be handled to make it easier on the car and customer. Please let me know who I should contact.Thank you,Barb McKinnon

honda service

Sep 28, 2015

Doug Settle is very efficient and gets what needs to be done completed in the shortest amount of time.. His service is reasonably priced and done well. He does not make work when itsis not needed

buddy

Sep 28, 2015

Doug Settle and Jeremy Sullivan above and beyond to fix a continuous problem. Easy and friendly to deal with. Jeremy always pleasant,courteous and informational.

Ginnyfrogs11

Sep 24, 2015

My service technician, Dillon, took great interest in the concerns I expressed with my Honda. All I expressed was cared for in a timely manner.

Kmstfa

Sep 22, 2015

No pressure sales with excellent customer service with any type of maintenance on my vehicle. A very detailed inspection of the vehicle for any type of future work that will need to be performed.

Derrick

Sep 21, 2015

This dealership as a whole went above and beyond my expectations! Both the sales and service team was incredible! It was the BEST experience I have encountered at a dealership, and by far some of the best customer service I have ever received. Thank you!

dmiller03091949

Sep 16, 2015

Doug Settle is the best service department manager there is. He makes EVERYONE feel important and meets and exceeds all customer expectations. The quality of the work is always exactly what is requested.

jh

Sep 16, 2015

The guys at service are always friendly and professional. It is nice to be greeted by name. I am thrilled to have found a dealer that treats me so well.

CRV lady

Sep 14, 2015

I got the days mixed up and they worked me in so I didn't have to drive back. I live about 50 miles away. So I was very happy I didn't have to drive back. I also didn't have to wait very long.

dr

Sep 14, 2015

I have always had a good experience at Don Ayres Honda. Had all of my car service there even Toyotas. They are fast and efficient. Perhaps a bit higher prices but it's worth it to me do you have genuine Honda parts not inferior second rate parts. When I get my next car it will be from Honda.

Love Honda

Sep 12, 2015

Everyone at Don Ayres Honda is very helpful, friendly, and professional. I will never go to another dealership!!!! Love my Civic and CRV, and know that I can trust that my cars will be well taken care of.

Mandy

Sep 12, 2015

I just bought a Honda CRV in 2 hours. Got out of my car, was immediately acknowledged by Kyle Coleman and was treated with the upmost respect. He was very knowledgeable and was very patient while I drove 3 different cars. I told him he had 1 shot at this ....I was not spending all day at a car dealership with the usual back and forth. The team was incredible. 1 shot and I feel I got a great deal. They did not lowball me on my trade in. They gave me more for the trade in then I had researched on KBB. Took money off the new car without my request to comply with 1 shot. I love my new car and would like to thank the team of Don Ayres Honda for making buying a car painless. Highly recommended the team at Don Ayres

janij3

Sep 11, 2015

Everyone was very friendly and helpful. The service was done fairly quickly at a very good price. what question I asked him was answered to my satisfaction. Im very glad I chose Honda.

Michmil5

Sep 10, 2015

Doug takes our concerns seriously and wants us to be 100%satisfied. Very friendly and courteous. Very economical for oil changes, as well. Have been coming here for a couple of years

simplyhonda

Sep 10, 2015

Doug is an excellent help and talent. Glad to have worked with him. I was however a little disappointed with the service tech, whoever that was, because I received a comp wash but the rims / caps were left out and were filthy, also, on my way home, the TPMS tripped, having the tires rotated, caused some concern, none of the tires PSI matched which lead me to think that whoever rotated the tires didn't check the PSI even though they checked that off on the worksheet.

frenchwrench

Sep 9, 2015

Excellent service and knowledge base. All work completed as requested with no extras.I would recommend this dealer to anyone for service of Hondas. The low price on oil changes is out standing.

carolina13

Sep 8, 2015

I took my Honda in for an oil change and tire rotation on my lunch hour. Check-in was quick. I went to a nearby restaurant to have lunch and as I was leaving the restaurant, I was getting a phone call that my car was ready. I went back over to the dealership, checked out quickly, and was on my way back to work in under an hour. On top of efficient, the employees were very friendly and went above and beyond to make sure that I had a good experience.

Koebcke

Sep 8, 2015

Don Ayres Service Team members are always courteous and thorough. I have purchased two vehicles there in the past 11 years, and will not take my Honda anywhere else! Love these guys!

timbuktu

Sep 8, 2015

I was not excited about venturing out and buying a new car because my old car had been in a minor accident and was totaled out. We started looking around, specifically at a Honda dealer because we are a Honda family and Darrin answered all of my e-mails and took a video of the car so we knew what we were looking at before we got there. Although we did not buy a Honda we are excited about our new purchase and know the dealership will stand behind it. They worked with us on the price and look forward to picking it up today. Great experience.

hondagirl

Sep 7, 2015

I hate buying cars - it took me 15 years since my last car purchase. The folks at Don Ayres made it as easy as possible!

jasong1981

Sep 5, 2015

I had a great experience buying a used car with Chad Oberlin. He helped me negotiate a fair price for a very clean and well cared for used car. I was never pressured by Chad and felt his primary goal was to help me buy a car, not to try to make a sale. Highly recommended! Overall a very positive experience at Don Ayers with Chad Oberlin and I would recommend them both to family and friends.

Rosco9090

Sep 2, 2015

Have taken my Pilot to Don Ayres several times and always get greeted professionally and they listen to what you are describing to them for the proper solution.

sturj01

Sep 2, 2015

Don Ayres service is always well organized and on schedule. Outside of doing great work, I always get in and out per the schedule. The garage is always clean and the service reps listen well and couldn't be more friendly.

joy Harger

Sep 1, 2015

Purchasing a car is not something that I've ever enjoyed. So much so that my last car before purchasing my Honda Accord was 12 years old!!!!!!The salesmen at Don Ayres were no pressure. My husband and I looked one evening, the next evening a friend and I test drove 3 vehicles. After making a decision on which vehicle I wanted my husband and I went back 2 days later and purchased the car. It was a 2012, low miles, great looking car. Shane offered to show us a brand new car, we looked but when we explained we always purchase used, he was fine with it.Then Jeremy assisted us with financing which was quick and easy.Since then we've returned to have our oil change, what SERVICE. Not only did they change the oil, they inspected the car and washed the car!!!!We're sad that will not be able to use them continually. We've moved to Colorado and the Honda did great cross country, The ride was very comfortable and economical on gas.Would highly recommend this dealership!

landrover

Sep 1, 2015

I was met almost at the door by Darrin Bickel and was brought to his work area and was made to feel comfortable and amongst friends. He listened to our automotive needs and took us to the lot and show room to attempt to satisfy those needs. We were guided to the best quality and a price range that we were comfortable with. There was no pressure felt by us during the presentations and test drives. Everything was handled professionally by not only Darrin but by the supportive staff. I would highly recommend Don Ayers Honda.

Dschurr

Sep 1, 2015

I generally do not like the car buying process, so after a lot of studying I decided on the car I wanted. After a quick online response from Darrin I scheduled a test drive. Darrin was very friendly and did not pressure me into a car I could not afford. The entire process was very smooth and quick. I did not have to haggle the price or feel stressed that I was not getting a good dealer. I want to thank you all your help and I plan to do more business with you in the future.

Elink

Sep 1, 2015

Love my new Honda Pilot. It was very pristine when I got there !! Inside and out! Darrin was a great good salesman And dud a great job anwersering my questions!!!

george1126

Aug 31, 2015

2Weeks ago a scheduled a appointment.Everything was ok.i love 25 miles south of Ft Wayne. I drove it home and I noticed whirling noise from the tires. I had a friend of mine ride with me to see if I was imagining things. He thought it might be a bad tire so I took it to Zurker's in Monroe to check tires.They asked if I had the tires rotated lately. Yes yesterday. The front tires were going the wrong way for directional tires. I immediately called yours service severice dept and told them about the problem. The reasons why I called was not to complain but to make sure it would not happen to anyone else. Mistakes happen it did noruin the tire,I just thought is was better to be positive so your dept would be better.

kriehle

Aug 31, 2015

Don Ayres Honda in Ft. Wayne is an excellent dealership who strives for 100% customer satisfaction everyday. The affordability of the oil change is second to none in our area.

No

Aug 27, 2015

I was in dire need of a new car and my parents had purchased two vehicles from Don Ayers in the recent past, and suggested that I give them a try. I am not disappointed in the least. Shannon H. was/is a consumt professional, no pressure, knows what he is taking about. Every one I was introduced to was very polite and professional. I would not hesitate to do business with them again, and would happily recommend.

ERN

Aug 27, 2015

Service was performed as stated and actually completed sooner than estimated. Good job. Thanks to Troy for good attention and the guys in the back,

1ponyinbarn

Aug 25, 2015

My used but new to me had a check engine omission light on so I took it back the first day I picked it up. I was told to come back in the morning and leave it. I was given a rental car for as long as it took till my car was done. I was treated like a queen and although the mechanic dropped a part putting my car back together. He felt terrible but I understood it was an accident. He did a wonderful job. I had a rental and all was good. My car works fine and after all this a sender broke on the door. I took it back to them and was on my way within minutes. Thank you for a job well done.

Jmc

Aug 25, 2015

I needed an oil change and tire rotation before moving from the area to Nevada. They made sure to service my air conditioning, which I hadn't even considered. I was thankful they went the extra mile to make sure my car was in good shape for the trip. I will miss the dealership in my new home.

Jade720

Aug 24, 2015

My contact there is Chuck and he is always friendly and eager to meet my expectations and time frame . Excellent. I will keep coming back

cimiking

Aug 24, 2015

We have owned Hondas since 1976, straying only once and returning, never to stray again. Hondas are THE BEST! Don Ayres will always have our business. Over the years we have had 9 Hondas and only 2 salesmen. Tom Parker and Rick Kruger. Rick is so fun to work with. The service department is awesome also. Everyone we've dealt with from Rick, financials, and managers have all been knowledgeable and helpful!! We've also converted our daughter-in-law to become a Honda owner!

silver66

Aug 20, 2015

Doug is very informative, thorough and efficient when getting maintenance service. I've only been to the service center one time for service because Doug has been quite patient with this new Honda owner, explaining to me when I need service. He lets me know what should be done during the maintenance service appointment and what I should do next time I come in for service.

Al

Aug 19, 2015

A trustworthy service department- that's the Don Ayres' experience! No up selling. Just GREAT service. Whether you drop it off outside of business hours, use the shuttle to your destination, or wait. Ayres considers your needs and wants: free beverages, wifi, television, magazines... tables so you can even to work while you wait. Oh, and very low cost oil changes for cars purchased from Ayres.Whether your service writer is Jeremy, Troy, Doug S or W... or any of the rest- they all work for your 100% satisfaction. Thanks guys!Definitely the best in Fort Wayne!

Doug Lang,Laotto in

Aug 19, 2015

To all that it concerns , I do & have a great relationship with Don Ayres Honda ,over the past 30 yrs of service & dedication from this dealership. This is a 6 star dealership not a 5 star , I & my family have and own over 12 Honda's over a period of the 30 yrs , currently we have 3 Honda's now a 1992 Honda & a 2006 Accord, 1996 Accord witch is brand new and it is in my garage & has less than 1000 miles on it . Just to let you know I am a 47 yrs service technician for a local industrial fork lift dealership & have a very good knowledge of what excellent service is all about..... I challenge you to find a better staff to service your requirements........!!!!!! Douglas R Lang Thank you , Don Ayres Honda for your service and dedication that you and your staff have giving us over 30+yrs, what more could you ask for . Thank you Doug Suttle & Staff!!!'

Jimbo

Aug 17, 2015

I had an oil change and tire rotation completed in a timely manner. All work was done correctly and the car was washed prior to my picking it up.

Krissy44

Aug 17, 2015

Kevin Capelli scheduled the appt for me and Doug Settle took care of my car. Has everything done by the time he said it would be ready washed my car as an added bonus and pulled it around for me to pick up when I arrived. He is very kind and professional, always provides excellent customer service. John Watkins also assisted with some cleaning of stains on my seats and went above and beyond to help me out.

gls250

Aug 14, 2015

Buying a car from Don Ayres means you become a part of the Don Ayres family. The sales and service staff at Don Ayres are committed to quality, excellence, and service that is unmatched in the Fort Wayne area. Service pros like Doug, Jeremy and Troy go above and beyond to make sure you get what you need when you need it. Our family has purchased five cars from Don Ayres over the years and everyone has been a winner. last October our 2000 Odyssey van was "retired" with 203,000 miles on it with never a serious maintenance issue. We gave it to a family in need and it is still running strong, and yes, we have another Honda Odyssey.

Hondaowner

Aug 13, 2015

Excellent treatment, problem diagnosis, and repair service after a breakdown during a trip from Michigan to Tennessee. Charles Suter was in charge of managing our problem and he also helped us find a rental car to continue our trip while our car was serviced at Ayers. Mr. Suter was a huge help in getting our car scheduled for a diagnosis within a few hours after our breakdown and phone call to Ayers. He researched with our Michigan dealer to find a problem with our Odyssey's repair history and was able to determine that Honda's warranty was extended to cover the cost of the repair. Mr. Suter kept us informed via telephone while the repair was underway and he made sure we were able to pick up the vehicle, completely repaired and with no charge when we returned from Tennessee. That was the most thorough. efficient and lowest cost vehicle repair service I ever experienced. Mr. Suter showed great concern for our problem and in assuring us that it would be handled. Finally, the customer waiting area at Ayers Honda was really comfortable and provided great amenities.

hondapilot1

Aug 12, 2015

Ben Rose and the service team at Don Ayres is always professional and responsive. Great job to all at Don Ayres Honda. I would recommend buying a Honda at Ayres

Fit2015

Aug 12, 2015

Our experience at Don Ayres Honda was really great. We had been emailing with Andy for about 9 months before we bought and he was very respectful about not calling or following up too often. When we decided to buy we were paired with Caleb who was was extremely helpful and didn't pressure us into buying at all. The buying process was simple and straightforward. We are happy with our purchase and would recommend Don Ayres to others!

didiermd

Aug 10, 2015

Doug Settle and the whole service department always takes excellent care of our vehicle. I'm impressed with their timeliness and ease of scheduling for our routine maintenance on our van. Thanks Doug for being great!

tomsusanwhite

Aug 10, 2015

excellent service-led by Troy Very personable and thorough talking with us before and after the service visit would recommend him always treats us with respect

Sky

Aug 10, 2015

What? Full Synthetic oil change and filter for less than $15.00 on my 2014 EX-LV6 Accord? Now that's a real value in today's market! Thanks Don Aryes Honda!

Ayres customer since 1983

Aug 6, 2015

Love my Insight. So sorry Honda isn't making them any more. But since they aren't, I'm glad I can get such a good deal on oil changes from Don Ayres. ($13 for cars purchased there) That lets me keep my maintenance up a lot more easily. I aways wait while the work is done and they have a roomy and pleasant waiting area too.

sjudd609

Aug 5, 2015

I had an appointment and my service was completed in a timely manner and the price is very good. I would recommend Don Ayres to others.

Leeroy

Aug 4, 2015

Great service department. Quality people running the service department. Service personell well trained and professional. Doug Settle, Jeremy Sullivan and Troy Johnson great to work with and customer service focused.

toantranf

Aug 4, 2015

these guy are good service, friendly, nice guy , 25 word is too much I don't know what to say but I like these guy from Honda service

shaggard

Aug 3, 2015

Doug has always been the one we have dealt with when we have had our accord worked on; he is always super kind, fun, and very helpful. Great guy!

customer353637

Aug 1, 2015

Doug W is always the man. Prompt in response, fair, easy to work with, very experienced and customer focused. I have to say he is the reason why I keep servicing our vehicles at this dealership.

Kim Ahlert

Jul 31, 2015

They were efficient and very professional. I appreciated their willingness to work with my schedule. I also appreciated their willingness to take my payment over the phone.

linda8867

Jul 29, 2015

Ben took care of an issue I had with a wheel stud to my satisfaction in a very timely manner. I was pleased with the outcome.

lovesflorida

Jul 29, 2015

We informed Doug of the problem and he apologized. He more than handled the problem promptly regarding this issue. We were very pleased with the outcome.

hughesem13

Jul 28, 2015

I purchased my car here from Caleb, great guy and very easy to work with. My oil changes are much faster than other places I have taken previous cars and you can't beat the price.

H0LLY

Jul 28, 2015

I would never want to go anywhere but Don Ayres. Their team is knowledgeable, friendly and always gets the job done. No question is ever unanswered and they realize how important our time is to. I have never experienced such ease & organization in ANY dealership like I have at Don Ayres. They'll always have my vote.

HAPPY CUSTOMER

Jul 28, 2015

We own two Honda CR-V automobiles ( a 2002 model and a 2012 model). We have owned the 2002 model since 2006 and were very SATISFIED with the vehicle, and VERY PLEASESD with the service we received from Don Ayres! Thus, when we needed to purchase a second vehicle, we went back to Don Ayres and purchased a 2012 model that we enjoy very much! We find that the Honda CR-V fits us very nicely as our children are now grown. We believe they are very efficient, comfortable, and safe automobiles, and we believe that the folks at Don Ayres Honda are fair and reliable people and we trust them. WELL DONE DON AYRES AND STAFF!

Christina & Marc

Jul 27, 2015

Shane Sullivan was straight forward and personable from the first phone call! Very nice to work with. My wife and I were looking for a fairly specific type of vehicle for her. Don Ayres had a used car that fit closely the type we had been searching for. We also had a fairly tight comfort zone for the amount we wanted to finance. They respected both as our needs as the customer and worked with us to get us into a nice, clean, mechanically sound car. We drove almost 2 hours to test drive the car they had. The car was experiencing some minor pulsating in the brakes during our test drive. Shane and team promised to have the issue resolved for us. In just under one business day the car was ready to be picked up! When we drove it again the problem was gone, as promised. Shane and others at Don Ayres worked with us to achieve our goal. The team at Don Ayres made us feel like more than just a potential sale. I believe they treated us like they would want to be treated if they were in our situation.

Jean Clagg

Jul 27, 2015

Great service, friendly and helpful people to work with! The people who work there are always right on top of it, that goes from making the phone appointment to the finished product.

Angie

Jul 25, 2015

I have always been happy with the service at Don Ayres. That is what brought me back to purchase my second Honda Accord. Jeremy Sullivan is wonderful to work with and provided excellent customer service in my most recent service appointment. I have had nothing but positive experiences with all the service reps I have worked with over the years at Don Ayres.

Suresh ravuri

Jul 24, 2015

I took my vehicle for service on the wrong date without an appointment. Doug was courteous enough to fit me into that day's schedule as I was already there and services my vehicle that dayI felt that was nice of him and service was excellent

Sue

Jul 23, 2015

For the last 15 years, I've had my Honda serviced only at Don Ayres. I've also purchased two cars from them. Nothing but good interactions. I don't even consider another make of car or another dealership. Thanks for the service!

Camabby09

Jul 23, 2015

Charles Sutter is a wonderful service manager of my account. He is easy to work with and able to get me in when needed. Also I noticed the new 2016 Honda Pilot and had to take a test drive since I own a 2009. Love the new body style and ride. Way to go Honda. Don Ayres is a great dealership.

Wassup

Jul 23, 2015

I had a concern after the service and Ben was very good about getting my van back in to check it out. Keep up the good work.

cathy17850

Jul 22, 2015

Dillon was very helpful in answering my questions. My A1 service was completed in a lot less time than I expected. My car is in great condition. Overall great speedy service!

Shekema07

Jul 21, 2015

Service was pretty expensive. Over $249 dollars for A1 service and only received 5% discount. I had an acura TL and used to get my car serviced but I don't ever remember spending this much. Makes it not worth having a budget friendly car if I am going to pay this every 6 months.

Honda-fan

Jul 20, 2015

Great service at the time of the sale followed up by terrific service for the life of the car. Since we have kept previous Hondas well over 10 years, that's a LOT of routine maintenance. That said, we haven't had any experience with any non-warrant service...the cars have been repair-free. Who can ask for more?

mc29

Jul 13, 2015

As always, I was completely satisfied with my recent experience at Don Ayres Honda. Everyone is helpful, friendly, and knowledgeable. Thanks again Doug for the great customer service.

Nicholas Cook

Jul 13, 2015

I know my salesman and service technician by name and they know me and my car inside and out. I would highly recommend Don Ayres to anyone. They have been more than accommodating for everything I need. I will be back!

Sd3tf401fae8p

Jul 13, 2015

I appreciate Doug's customer service. He is helpful and attentive. He contacts me immediately if there is a change in what is needed for my pilot.

weber10

Jul 12, 2015

Don Ayres has been helpful in every facet of my experience from the sale to the new car orientation to the service. My Honda Accord exceeds my expectations. I am pleased with all aspects of the dealership.

JoeSabo

Jul 10, 2015

Darrin's product knowledge, personality, and positive attitude made our buying experience pleasant and productive. We are impressed with the dealership personnel. Overall a great buying experience.

Mcuson22

Jul 10, 2015

No pressure car sales! Helped me find exactly what i wanted and made me feel at home. I will never use another car dealership again.

Ric B

Jul 8, 2015

Love our 2015 Honda Fit EX we just purchased from Don Ayres Honda. The entire process from visiting the dealership to driving away with our new car was totally hassle free. In fact it was quite pleasant. Our sales representative, Andy Hitzemann , was professional and extremely knowledgeable. And he listened and found us the perfect car. We are extremely pleased with the final price and how we were treated by Andy and everyone at the dealership. During our search for a new car we visited a number of dealerships. Ayres stood out. We felt as though we were valued customers. Never was there ever any pressure. Just an honest, straightforward presentation of their inventory, pricing and dealership. Without hesitation we would enthusiastically recommend Andy and Don Ayres Honda.

rshull

Jul 8, 2015

I had a concern with the rotating of my tires. This concern was completely satisfied in a timely manner after I called to voice my concern.

Marian

Jul 8, 2015

Went in to browse without the intent to purchase yet. Salesman, Cleveland was soft spoken and patient and showed us a car we decided to buy. Everyone was nice. My only complaint since we were not financing the car was the amount of time it took to finalize everything.

george1126

Jul 8, 2015

Excellent as always. I always enjoy going to Don Ayres Honda friendly caring type of atmosphere that a person really enjoys. I will continue to do my automotive needs at this auto dealership.

A.C.

Jul 7, 2015

Darrin was great and made buying our van an excellent experience. Easy to work with, friendly and personable - he took lots of time with us. We went back and forth between a few choices and he worked hard to make sure we could get the van we wanted within our budget. Darrin really seems to care about his customers. He believes in the cars he's selling and his dealership. A great experience and highly recommended!

Dawn

Jul 6, 2015

Jeff Gilmore is professional and friendly. All of my questions were answered. I did not feel pressured to buy a car. I feel that I got a great deal on the car that I bought. The cars are not over priced. Don Ayres is an trust worthy dealership. If you are thinking of buying a car this is the place to do it. I highly recommend Jeff Gilmore as a sales person. John Hoffman also was very nice and professional . He also worked hard to make sure that I got the services that I would need. He got me a great interest rate on my loan.

Ken12

Jul 6, 2015

The service team is always fast and efficient from basic oil changes to more complicated situations. the team always explains what they are seeing under the hood in easy to follow terms

summer. 15

Jul 6, 2015

Very willing to go the extra mile to make your visit a positive one. This time i was in for my regular oil change ane tire rotation and i was in and out in no time.when i purchased my car i REALLY appreciated the straight forward pricing- nothing makes me want to leave a dealership more than having a salesman track me down the moment i step on to the lot!My family and i actually named another dealership "the shark tank" because it was so bad!We just pulled into the lot and actually laughed because you could just see the sales people converging on us from all sides! (Just give a person a chance to look!) Thats where you are different! Your people are there if you need them but yet give you room to look!

Johnd818

Jul 3, 2015

I had been searching for the right vehicle for several months. I was almost set to settle on what I knew wasn't the best deal when I decided to expand my search; and I'm glad I did. I drove from Pendleton, IN to Ft. Wayne and it was well worth it. Jeff Gilmore was friendly, honest, and professional. He made sure I was satisfied with the car I chose instead of just trying to push me into one. I wasn't just a sale, I was his customer and I mattered. When I got to work with John Hoffman on the financing he made sure I had the best deal possible right from the start. He, too, was friendly and professional and great to work with. I didn't have the greatest credit, but I work hard and he did the same for me to get the best deal on this car. I will be a repeat customer to this dealership because of the great service provided by Jeff and John. If you are looking for a car, then you should be their customer too!

JessicaL

Jul 2, 2015

I came to live in Fort Wayne briefly for a contract job and took my Honda Civic to this dealership several times for new tires, maintenance, and oil changes. Each time I visited, Doug Waltz and the personnel there ensured my car was taken care of (and at reasonable prices). Doug provided helpful suggestions that were honest and I never felt like he was just trying to sell me something. They provide excellent customer service and had I not moved away I would definitely continue to go there!

dr

Jul 2, 2015

My experience in the past 20 years has always been very positive. I find this dealer repair work of high-quality, done in a timely manner and concerned and friendly people to work with. I will continue to use their business for repair and car purchases

cjnittany63

Jul 1, 2015

Took our certified pre-owned CR V in (purchased from this dealership a month earlier) for a window repair, to get the A/C checked, and to get the low fuel light looked at. They had to keep the vehicle overnight to repair the driver's side window. The A/C was working as it's supposed to, so the things we noticed (squeaking, puddle on the garage floor) are normal for this vehicle. They wanted us to bring the vehicle back to calibrate the low fuel indicator. When we were driving it home, the low fuel light clicked on at 13 miles until empty. The service person we dealt (Doug) with was great.

martyq66

Jun 30, 2015

Service was good. I used the shuttle service while my car was given its 30 K mi service. Everything was good. Serviceman helped install two cell phones Blue Tooth.

Phil H

Jun 30, 2015

This the best service department in northern Indiana they are a no none since fix it right the first time dealer . I have know Doug Settle for 14 years he is honest, fair and a all-round great guy!!!!

Heidi0815

Jun 29, 2015

I recently purchased my first Honda from Don Ayres and was entirely impressed with the whole sales transaction. I was met very quickly in the lot by Jeff Ward and he was able to help me narrow my vehicle search according to my criteria. I had decided to lease a new vehicle for the first time and Jeff was able to quickly and completely answer all my questions regarding the leasing process. Everyone I dealt with at Don Ayres was very friendly and helped me get my new car quickly and easily. I definitely recommend Don Ayres and plan to make any future vehicle purchases through them.

Happy Honda Guy

Jun 28, 2015

Don Ayres Honda has a fantastic service department that makes you feel that you are the most important customer walking in the door. You are met immediately and will have your own service advisor to keep you informed of everything along the way. Great experience!

JoLo

Jun 26, 2015

My husband and I bought two vehicles on the same day. We spent many hours going through the used car lot and test driving multiple vehicles. Our sales representative could not have been any more patient with us. He was very friendly and allowed us to take our time. We ended up with two Hondas. We liked the prices for both vehicles and the care that was given to us by all staff members.

Cheri's SI

Jun 25, 2015

Good price for service. Informed me of service options. Performed what I wanted done without pressuring me to do more. Service was done in a timely manner.

KristineKay

Jun 24, 2015

Everyone here is so friendly & helpful. I knew what I was looking for & they didn't try to have me look at other vehicles. Rick Kruger was very informative with telling me everything about the car which was great because I'm a women & don't understand everything. I would definitely go back here for another car & I plan on recommending everyone I know to go there!

Reggiec2it

Jun 24, 2015

You can't beat the service or the price for your regular oil changes. I won't take my honda anywhere else. Do it yourselfers take notice, you can not change your own oil and filter for the price Don Ayers charges!

schnorfulls

Jun 24, 2015

Excellent service, we purchased our new Fit from Don Ayres and have had them service the vehicle as well. Every time service is required it is always done promptly and honestly with precision. Every experience we have had with this dealership has been extremely friendly and customer oriented.

Krishna

Jun 23, 2015

I bought a NEW 2015 HONDA Accord and BIG THANKS to RICK and ANDY.This is really very very awesome showroom and ANDY is my guy who helped me on analysis. He took time to do analysis on my questions and comparison on different cars and suggested what is good and right for me. RICK was really enthusiastic to cut me a deal and treated me very well.Coming to SERVICE..... its PERFECT TRUST WORTHY service shop. CHARLES SUTER was GREAT guy and really took time to explain things.Thanks,Krishna

Buckeyefan

Jun 22, 2015

Charles is a gem, he is very up front with me and tells me what service needs done now and what can wait till next visit. I like his honesty!!

donkeller

Jun 22, 2015

I appreciate the well organized approach, clear information and successful repairs. I can't think of anything I would change about the service provided. Thank you.

wolever

Jun 21, 2015

Oil change was quick and reasonably priced for my Honda Accord; I was happy to also receive a free car wash. Friendly and efficient service.

JNorris

Jun 19, 2015

I was really nervous because my car had died. I went to Don Ayers and they hooked me up with a lease on a Honda Accord which I love. The service has been excellent too. I know that if I ever have problems roadside that I have roadside assistance too. I would definitely good back, but why bother? This Accord is the car I plan on giving my first born because they run so long. I think that's saying something considering that I don't even have a kid yet! Ty and Doug do a great job!

tonyandcars

Jun 17, 2015

Outstanding- on time, thorough-very fair price- staff knew exactly what needed to be done-positive experience - thank you to all of the staff involved - jas-fort wayne

tntray

Jun 17, 2015

I just had my Honda Odyssey in for the 120,000 mile service and my Honda Accord in for the 90,000 mile service. The service department did a great job and was able to provide the service and get the vehicles back to me as quickly as possible. I can always feel confident that my vehicles have been inspected and serviced properly when I bring my vehicles to Don Ayres Honda.

Dodger

Jun 17, 2015

Don Ayres Honda has the perfect combination...no hard sell, listens to your needs, and personnel who go above and beyond expectations. I have had Hondas since the early 1990's and have never been pressured to purchase a car that I wasn't interested in buying.

Imadriver223

Jun 16, 2015

The Service Department manager will do anything reasonable to ensure the customer is always satisfied with their service. If you're not satisfied, let him know and he will make it right. After 14 years of experience there, I've found them to excell in all aspects.

sgilliland

Jun 15, 2015

My Service Advisor, Jeremy, handled my airbag recall from start to finish in a professional manner. He was friendly, proactive and courteous! I received a call to schedule the work once the parts were in and my vehicle was ready in less time than anticipated.

Alab24

Jun 15, 2015

Thoroughly impressed with the service we received. Dillon was great to work with! He caught an additional problem with our vehicle that was potentially dangerous and had been missed repeatedly by other service facilities.

tuyen1577

Jun 12, 2015

Excellent customer service. My concerns are explained clearly by Doug. I've everything checked when asked. Must give thumbs up to Honda Don Ayres and staff members. 100% satisfaction and recommended to everyone that I know.

williamhostetler

Jun 11, 2015

One of the main reasons that I keep coming back to Don Ayres is the exceptional service department. We have never had a problems with any service related problems with any of our vehicles.

2010 honda civic

Jun 11, 2015

Doug is always very professional and accurate with his advise for all service of my 2010 Civic. Doug is very aware of keeping my Civic in perfect operating condition, recommending service that is needed to keep the Civic like new and up to date. It makes Aileen and Myself very satisfied. Thank you Doug.

Bennet

Jun 11, 2015

I dread buying a new car, high-pressure sales people, pushy, inexperienced, finance guys who have no idea what they are talking about, all-around 'shadyness' and 'sketchyness'.That is not what you will find here. I was never considering Honda for this purchase and found a review of the new HR-V online. Don Ayers had one left on the lot and Jeff Ward offered to take me for a test drive. Loved it. Beats out the Subaru Crosstrek hands-down. My purchase was fast and painless. I feel these guys are incredibly fair and no part of the process felt "sketchy or shady". If you are planning on looking at Don Ayers, I highly recommend talking to Jeff Ward. He is one of the most professional and experienced sales experts you will ever get to work with.

Herb

Jun 10, 2015

Chad was very friendly and helpful in the buying process. The reason we purchased "another" Honda product from Don Ayres is mainly the service department and Doug Waltz. Good service is very high on our wish list for a dealership. Don Ayres has been excellent, and we are very pleased. Thank You All! I just recommended you to a friend, and he is probably going to visit you soon.

Jane

Jun 10, 2015

Doug always greets the customers with a smile and acts like he is glad you brought your car in to be serviced by Don Ayres Honda.

nancymtb

Jun 9, 2015

Ladies, fear not! Doug Waltz, Doug Settle, Kevin Cappelli, Troy Johnson (mechanic Dave S.), along with many others not mentioned, have always been friendly and helpful when I brought in my 1982 Honda Prelude & now my 2001 Accord in for service. I have not ever had a problem with any of the staff. You will be treated like a person and they will take time to explain things and answer questions. They are great about caring for my service milestones and the times that other things pop up! When I have a service that takes a few hours, the shuttle is a great way for me to get a thing or two done while I wait. Otherwise the waiting room & restroom are nice enough, I do not mind waiting there. Complimentary beverages and a cell phone charging station are a couple of extras they offer. I recommend Don Ayres Honda Service for anyone with a Honda! They do service other vehicles (makes and models) as well. I am sure you would find the service to be what you expect it to be... great!

Joyou

Jun 8, 2015

It is very comforting to go to you now. You do excellent work and keep us well- informed. The pricing seems very fair and you work quickly

Rpreston1526

Jun 5, 2015

I had a great experience with Don Ayers and Matt Thorpe especially. I have purchased my last 3 vehicles from Don Ayers and Matt has helped me each time. He has gotten us in the right vehicle each time and when my lease is up next year im going back to Don Ayers and am going to have Matt help me again. He really cares about getting you in the right vehicle for your situation. He helped me get a Honda Pilot which will be great for my growing family! Thanks Matt!

Rpreston1526

Jun 5, 2015

I had a great experience with Don Ayers and Matt Thorpe especially. I have purchased my last 3 vehicles from Don Ayers and Matt has helped me each time. He has gotten us in the right vehicle each time and when my lease is up next year im going back to Don Ayers and am going to have Matt help me again. He really cares about getting you in the right vehicle for your situation. He helped me get a Honda Pilot which will be great for my growing family! Thanks Matt!

aaronswaidner

Jun 4, 2015

Dillon and Troy have been such big helps the few times I've had my Accord serviced. Everything Don Ayres does continues to "wow" me. I wish they sold more than Hondas new, so I'd never have to consider going anywhere else!

gidget

Jun 4, 2015

My recent service experience was excellent. I was promptly taken care of and received an explanation of what was being done that day. I was told what would be covered and how long it would take. I waited in the service lounge while the work was being done. My service check was completed on time, and I was on my way.

s4232

Jun 4, 2015

Service was completed on time and to our satisfaction. I would recommend the Don Airs service to anyone needing service on Honda oo col changes in other makes..

deeganfamily3

Jun 3, 2015

Enjoyed working with Darrin. He was very helpful and easy going. No pressure at all. He also is committed to customer service after the purchase. Helped us out with questions and also followed up with us a few days later.

cargirl127

Jun 2, 2015

This dealership was the nicest one I visited and Darrin, our salesperson, was the funniest and most relatable salesperson I have ever interacted with. He was very easygoing and knowledgable about the cars he showed. The whole experience was very convenient.

willbeback2

Jun 2, 2015

I have had nothing but excellent service from the service department. Everyone was very friendly and helpful. Waiting room is very nice and the service is done in a very short amount of time.

venkata reddy

Jun 1, 2015

I really had a great experience buying my Honda Accord LXP. I will always buy and recommend my friends to by from DON AYRES. Darrin Bickel was very helpful, he even dropped me to home when i visited for car review. Good customer service .

honda2012

Jun 1, 2015

I recently purchased a used Honda Accord. Don Ayers (Darrin) was receptive to my needs and didn't apply any pressure. I have had terrible experiences with local dealers in the past. I would absolutely refer Don Ayers and Darrin to anyone.

Jman37

Jun 1, 2015

Affordable oil change with a genuine Honda oil filter you can't really beat it. Always know the work done to my car is quality work. Had work done before owning a Honda car and recommend them to all my friends who drive non-Honda vehicles as well. It's even better owning a Honda because nobody knows a Honda better than Don Ayers. Keep up the good work over there!

Bernie CRV girl

Jun 1, 2015

I was helped as soon as I arrived and had excellent service while there. Waiting area was very comfortable and clean.. Every employee I came in contact with was very pleasant

Gary17

Jun 1, 2015

Enjoyed my experience at Don Ayres. Came to test-drive a CPO Honda Civic; the car looked great, inside and out, and I eventually ended up buying it. The salesman, Caleb Craun, was very friendly and helpful in answering all my questions. He even made a follow-up phone call after the purchase to make sure I was happy with the car and answer any other questions I might have. The overall experience at this dealership was great and I would definitely consider buying another vehicle there in the future.

Laura D

May 30, 2015

In October of 2013, my husband and found the perfect vehicles for us at Don Ayres. I had visited every car dealer in Fort Wayne and discovered that Don Ayres had the cleanest cars that fit our needs at the best prices. At other dealers, I would find vehicles that fit the price range but then there would be a big dent or other issue. We were so happy with our purchases that we brought my mother in a couple of months later when she was ready to replace her car. She loves her new car. More recently, the engine went out on my son's car (a regret purchase from a small car lot). We immediately turned to Don Ayres and working with Jeff Gilmore, my son was able to buy a great car and begin to establish his own credit history. What's really great is that Jeff helped us when he thought we "belonged" to another salesperson who was unavailable at the time. He helped us so we wouldn't be left waiting. A couple of weeks later, my mom returned to work with Jeff to find a car for my nephew. He too, left with a car in which he could feel confident and comfortable. Moreover, my son and I had some questions about how some of the features of his car worked. Jeff took the time to show my son what he needed to know, a couple weeks after the sale was completed. When we are ready for another vehicle, we will be back to Don Ayres!

Laura D

May 30, 2015

In October of 2013, my husband and found the perfect vehicles for us at Don Ayres. I had visited every car dealer in Fort Wayne and discovered that Don Ayres had the cleanest cars that fit our needs at the best prices. At other dealers, I would find vehicles that fit the price range but then there would be a big dent or other issue. We were so happy with our purchases that we brought my mother in a couple of months later when she was ready to replace her car. She loves her new car. More recently, the engine went out on my son's car (a regret purchase from a small car lot). We immediately turned to Don Ayres and working with Jeff Gilmore, my son was able to buy a great car and begin to establish his own credit history. What's really great is that Jeff helped us when he thought we "belonged" to another salesperson who was unavailable at the time. He helped us so we wouldn't be left waiting. A couple of weeks later, my mom returned to work with Jeff to find a car for my nephew. He too, left with a car in which he could feel confident and comfortable. Moreover, my son and I had some questions about how some of the features of his car worked. Jeff took the time to show my son what he needed to know, a couple weeks after the sale was completed. When we are ready for another vehicle, we will be back to Don Ayres!

tfleck71

May 30, 2015

Everyone at Don Ayres Honda is friendly and helpful; from the sales people to the service staff. Darrin Bickel sold us our last car, which was a certified pre-owned Civic. We love the car. Darrin checks in on us all the time to make sure we are still happy with our car and the service department takes care of us whenever we need repairs or maintenance (just a note that the repairs have been self-inflicted, not manufacturer defects). We enjoyed our shopping and owner experience so much that we decided to buy our next new car from the same Don Ayres Honda group. We had a little difficulty finding the right car for us, but that was mostly due to all of the great choices. There were a few minor problems with the new car when it arrived, but the staff was quick to provide solutions and to make sure we were happy. We had to wait quite a while at times to finalize our purchase, but that was due to the late hour and the busy holiday sale going on. That was the only minor issue with an otherwise flawless and pleasant car-shopping/buying experience.

laker

May 29, 2015

Everyone is extremely organized, friendly and know the job they are doing for both their employer, Don Ayres Honda and the customer. Will always put my trust in this dealership.

Billy and Ali

May 29, 2015

We are so happy with our Don Ayres experience, that we will definitely be back in years to come! Darrin was professional, friendly and helpful. It's refreshing to see a business today that is eager to please, and makes you feel like family. Thank you to all the guys at Don Ayres!

gloria

May 28, 2015

I just want to let you know how pleased I was yesterday, Wednesday, July 27th, when I came into your Service Depaartment, for recalls. I needed two air bags replaced. My real problem was I had not been able to use my radio since last October, when my battery went dead. All I had to do was mention this to your friendly Service Advisor (Charles Suter). I asked him how much it would cost me to get the code for my radio & of course, could they do it while they were working on my recalls. He was so nice and informed me there would be no cost and he would be able to do this for me. He made my day. I do need to mention that we did not buy our Honda at your establishment, it was bought in Florida, where we resided at the time of our purchase. I had heard from my daughter & son-in-law, who have purchased their Honda's from your establishment, about your terrific service, I now know they were not exaggerating. Once again, thanks again & a special thank you to Chuck. Sincerely yours, Gloria Clore

Cathy Art

May 27, 2015

Looking for a smaller car with better gas mileage. Was trading in my SUV. I had no idea what I was doing. Recently divorced after 30 years together. He handled all of this stuff. My first worry was I was a woman. Thought I would be taken advantage of because of my lack of knowledge of cars. Then I met Caleb Craun at Don Ayres. Not once did I feel any of the emotions I worried about. He was honest, caring and very knowledgeable about all of my questions. And the fact he was funny and made us laugh was a bonus. Caleb actually even agreed to talk to my brother in Ohio because I trusted his opinion. I know my brother was a hard on him with some issues with the car I was considering, Caleb was honest and polite the whole time. Very patient. Because of this, I felt better about my choice and purchased the car. Not everyone would deal with that. I left with a car, confidence, and a smile on my face because I did this on my own. Thank you Don Ayres for being so good to your customers. I also want to thank Rob Braselton from your parts department......because of him I drove to your car lot that day. I work with his wife and she knew my situation. Rob sent her a text of the cars in the lot in my price range. Because of his time and dedication to his job...he brought you a customer. Thank you, Rob.

Camabby09

May 20, 2015

I always get great service from Don Ayres. My service guy Chuck Sutter is always helpful with getting pm maintenance done and scheduled in a timely manner. Would recommend this dealer ship for all your needs.

Andy11

May 19, 2015

Overall review is very positive. All work that was supposed to be done, was done in a timely manner. The waiting room was accommodating with TV and free Wi-Fi.

george1126

May 19, 2015

Very courteous and helpful. I enjoy going to Don Ayres Honda they always go above and beyond the expectations.Thank-you very much for all the support.

BethanyS

May 15, 2015

Buying from Don Ayres was a great choice. I was looking for a used vehicle within a strict budget, and thats what salesman Jeff Gilmore did for me! I bought an '09 Honda CR-V and am in love with it. The service was great and everyone working there was very helpful to me in my car buying process! Will be buying from them again!

rose2701

May 14, 2015

The staff is always great, service is great. I would not expect a great experience than what I receive. This always been the way it is at this dealership.

Kathy T

May 13, 2015

I was a little nervous about bringing my Honda in service for the first time, but Doug was helpful, pleasant, and unhurried as he answered my questions and took care of my car. Even the next day, when I had a question about a note on my service documents, he explained cheerfully and thoroughly. I was told my service time would be an hour. No, it wasn't. It was less than that. The waiting area is pleasant and thoughtfully designed. (And, it was so nice that the TV didn't overpower the area.) From drive in to drive away, getting my car serviced was easy and pleasant.

jillj71

May 12, 2015

I have been using the service department at Don Ayres Honda since I bought my CRV 3 years ago. I am so impressed with the level of service I get from Don Ayres. My service manager is honest and efficient, and I rely on him to keep my vehicle in top condition!

Roger Bader

May 12, 2015

I did not have an appointment, but Don Ayres Service worked with me and my schedule. Dillon was great it making this happen! Thanks for helping me.

Ronner

May 12, 2015

Always excellent service. We have purchased 6-7 Hondas ( maybe more, I've lost count ) from Don Ayres. Love the vehicles, but never consider other brands primarily because of the service besides the fact that we obviously like the vehicles.

Frequent Shopper

May 12, 2015

We looked online and saw a couple of cars we were interested in checking out for our son. We met Jeff Ward once we arrived at the dealership to show us around. He could not have been any more helpful or polite as our son test drove three different cars before he selected his favorite. I checked the pricing and found it to be very fair on all the cars we were interested in driving. The process was as seamless as possible (I don't like buying cars....hence my 4 vs 5 stars, but not their fault). This was the fourth car we've purchased at Don Ayres in the last 10 years and we'll be back when our youngest is ready to look for a car for himself. Don't hesitate to give these guys a chance.

Jeanettaj

May 11, 2015

I recently relocated to the Angola, In area from Ohio. I'm also a retired employee of Honda Transmission of America.. I was used to the Honda Dealership in Marysville, Oh. I will have to say the service dept went far and above my expections. My experience was excellent. I will come back

raytam

May 11, 2015

I am so impressed that I cant think of anyone else for my next servicing. I would definitely recommend Don Ayers Honda to my friends.

Ruckcl01

May 10, 2015

I had a headlight that needed replaced not long after having bought my car from don ayres. I scheduled an appointment and they fit me in the next day and it was covered under warranty. I could not have asked for a better experience.

BillB

May 10, 2015

The thing that impressed me most was the thoroughness with which the service adviser addressed the cars needs, looking at the past maintenance history, the future needs considering the mileage, and my expectations. The inspection and resulting report gave me a good idea of the future maintenance needs as well. All in all, a great job on the part of Charles Suter.

Enjoying my new Honda Accord "named" Hamish Adolfo

May 7, 2015

2004 was the last time I had purchased a new vehicle and I was not looking forward to it even though it was 2015 and time to buy. We had visited one local dealership who pressured us from the minute we stepped on the lot although we stated we were just looking. When we finally broke away, the sales manager was still demanding to meet with us the next morning. After many positive recommendations from co-workers and friends we decided to visit Don Ayres Honda. What a difference in sales technique! Shannon Hoover and Shane Sullivan made it painless. My husband & I went one evening just to look around. Shannon was a no pressure saleman . The next evening I took a friend along so I could test drive vehicles. Test drove 3 of them. Another day my husband test drove the Honda Accord that I liked. Shane assisted us that day, showing us used and new. When we explained that we were only interested in used Shane said he understood & once again no pressure. On Monday, we returned to purchase the car. No hassle, best price in the area. Don Ayres Honda, Shannon & Shane restored my faith in car salesman. Jeremy Todd made the financing quick & easy as well. Thank you everyone for making purchasing a new car actually enjoyable!

Barb:)

May 7, 2015

We bought a car for our son from Andy Hitzemann years ago (I believe we might have been his first sale). This time it was my car that needed replaced. We ended up buying a 2015 Honda CRV. If you're reading these reviews hoping to find a good sales agent, then I'll make this easy.... If you want to be treated by someone who is friendly, courteous, professional, not pushy, who takes pride in finding you the right car, who works really hard to get you the best deal, and who is incredibly knowledgeable about the car you're looking at, go to Don Ayres Honda on Lima Road and ask for Andy!!!

bill.kriener

May 7, 2015

Dillon Steenport went above and beyond what normal what normal car service places would do. Had problem with oil leaking after oil change-one call to Dillon and he took care of everything.

nancy

May 6, 2015

I PURCHASED THE VAN FROM A FEMALE SALES REP WHO MADE ME FEEL COMFORTABLE I HAVE RETURNED TO HAVE ALL SERVICE COMPLETEDI WILL CONTINUE TO TRAVEL THE EXTRA DISTANCE DUE TO THESE EXPERIENCES

hoosierland16

May 4, 2015

Have been associated with this dealership for the last 3 years.................and have yet to had a bad experience of any kind. They have won my loyalty and continued to maintain it!

Lmilholland

May 4, 2015

Our dealer Ed Feipel came highly recommended by a close friend, but I had no idea walking up to the showroom floor that I would develop a friendship with this man. He worked with us through some tough situations and was patient as can be. As for knowledge of cars safety he was on point.

Satisfied Customer

May 2, 2015

From the moment we stepped through the doors in search of a vehicle, through the entire process and now to using the dealership for regular service I haven't stopped being impressed. Amazing customer service!!!!

Shabobby

Apr 29, 2015

Very very good and timely for regular service and maintenance and accommodating to fit my schedule. Have knowledgeable staff to check you in at arrival.

camany

Apr 29, 2015

I really had a great experience buying my Honda Accord. Darrin Bickel was very friendly and it was a no pressure sales. I really thought the whole staff was excellent in customer service. I will buy my cars here from now on.

John

Apr 28, 2015

Everything went well, just as the salesperson said it would. Promises made and promises kept. Convenient, clean, professional, inviting service area that is staffed with friendly and knowledgeable people. Answered all our questions as if they were the most important questions they were ever asked, regardless that they probably are asked the same questions again and again.

kilgore2015

Apr 28, 2015

Matt Thorpe was so comfortable to work with. Seemed genuine and very knowledgeable about Honda.Most helpful after the purchase to make certain everything was just right and that we understood all features of our new automobile .

Steve

Apr 28, 2015

From the time we bought our Honda Accord in 2010 thru the present service appointments, we have been pleased with the excellent sales and service provided by Don Ayres employees.

Honda Odyssey Owner

Apr 27, 2015

The sales crew was very helpful in meeting the needs of our growing family. We went in looking for a 3rd row vehicle and were looking at an SUV. However, by asking the right questions and understanding our needs, we were shown an Odyssey which gave us the people capacity of the Pilot and increased our storage and "moving stuff" ability substantially. I gave them a price and they made the numbers work with their vehicle and our trade. The buying process was simple. The automatic doors, lift gate, extra space and safety items were the selling points and were all highlighted by our sales person. We love the color combination, the ease of adjusting seating options and could not be happier with our purchase from Darrin and the Don Ayres team.

Jessica

Apr 27, 2015

We were recently in the market for a new vehicle. We stopped by the dealership and Andy cordially greeted us. He was very knowledgeable about his product did not pressure us. He worked with us to get the best deal possible. He provided quality Service and we will certainly recommend him to our family and friends .

Barry1956

Apr 26, 2015

Good service and very helpful repair was under warranty and there were problems them honoring it service techs were also very knowledgible and very prompt

lovely7399

Apr 24, 2015

I have had a great experience at this dealership, everyone was so friendly and helpful! This dealership definitely has a positive, loving vibe. Darrin was and has continued to be very helpful, making sure things are properly taken care of. He is very down to earth yet professional. I am very pleased with my purchase and will be returning in the future, as well as recommend this place to others! (:

Knees54

Apr 23, 2015

The service reps were courteous and very timely. No waiting. The service on my vehicle was done quickly and efficiently. Was very pleased with every aspect of my first time at the service area.

newdad

Apr 23, 2015

Salesman Darrin Bickel responded to my query instantly and texted me a clear and reasonable offer within 30 minutes. I spent days talking to other dealers trying to make certain it was the best deal. It was. And Darrin was the most knowledgeable, friendly, and laid-back of all the dealer staff I spoke with. I could have saved myself a lot of work by just going with them in the first place. I made a 10-hour round trip to work with Darrin and the Don Ayres dealership.

Phommitron

Apr 23, 2015

Always provided quick and great services when it comes to handling my CRV. Willing to listen to my issues and provided experts and fair solutions. Thanks again.

krumpa

Apr 22, 2015

they make sure its done right and work to get you finished and on your way as quickly as possible and even washed my car for free

ShawnaFaye

Apr 21, 2015

I enjoyed their service at Don Ayres. Very friendly and helpful, however I felt at one point that they were kind of fast talking me in order to sell me the car.

carchopper

Apr 21, 2015

I have been looking to buy a vehicle for over 2.5 years and had been given Andy's name by two unrelated acquaintances. He was informative in discussing options and helpful in making suggestions in vehicle choices. He will continue to be a good resource for any questions I may have regarding my car.

Timothylpn

Apr 20, 2015

Customers come first at Don Ayers! We purchased a 2007 Honda CR-V. From Sales making sure we were happy with our choice then having the car ready when we showed up a day early to take delivery to Finance making sure we understood our purchase. Then, 2 days after delivery, an issue developed with the car, our salesman took us right to service, service drove the car even though they were booked for the day then made sure we had transportation. Before we were a mile away from the dealership, we got the call telling us our car was ready and we could pick it up any time. Every Team member is in board with making customers happy. A Customer Service Grand Slam!

09Accord

Apr 20, 2015

I had a vibration type of noise that was coming from the rear deck of my Honda Accord that happened when driving over rough roads. Doug Waltz listened to my description of the issue and assured me that they would find the cause of the noise and have it corrected. Right now no noise and am very satisfied.

HondaOwner

Apr 20, 2015

Justin interest in solving my problem was genuine. He told me what could be done and the result was as he stated. The time that it took for the service to be completed was as expected, maybe even a little quicker. I appreciate a firm that knows how to make and keep customers.

riverssj1

Apr 20, 2015

Darren was awesome helping me find and purchase our new vehicle. We really love our new vehicle. I would refer Darren to anyone I know who is looking for a vehicle. He is awesome!

songgirls

Apr 20, 2015

We have purchased vehicles here and always have them serviced with Don Ayers. They have been responsible for timely alerts with recalls and servicing those recalls. I implicitly trust the employees with their recommendations and honest suggestions for the best life of our vehicles. We have always recommended Don Ayers and will continue to do so.

Susan

Apr 19, 2015

Darrin Bickel is a good dealer he assisted me to found the car I was looking for. If it is possible I can give him more than 5 star. His customer service is out standing.

Tom

Apr 19, 2015

Darren was very knowledgeable and professional in assisting me and my wife with purchasing our vehicle. We really like our vehicle and felt that we made a great decision with our vehicle choice after looking at several dealerships. I would refer Darren to anyone I know who is looking for a vehicle.

dy1304

Apr 16, 2015

Jeff Gilmore and Bill (used car manager) helped me get the car I really liked! They are a Great team for Don Ayers!!!! I owned a 2012 CVR bought it at Don Ayers and it was a great Vehicle and the service Department did a fantastic job keeping me updated on future service work to keep my vehicle in tip top shape. Jeff did show me some newer CVR'S but the Black Charger caught my attention! I love Honda's!!! but Bill and Jeff did their Job and That Black Charger is my Pride andJoy!!!! Don York

Ahap

Apr 15, 2015

Service advisor and technician went above and beyond to take care of my vehicle. Everything was done on time and just as they told me. I will return for all of my service needs.

kayfee12

Apr 15, 2015

The sales staff at don ayers is second to none. Thats the reason we keep coming back.there are no salesmen like the ones at don ayers.

Jim4

Apr 14, 2015

I had a quick check in and reviewed what I wanted done. Everything was done to my satisfaction and we reviewed what should be done at my next service. The car was washed and I was ready to go. The only down side was I had to pay for this great service. But there is no free lunch. I'll be back in the fall.

minile01

Apr 14, 2015

The service here is absolutely wonderful. I recently bought my car in for the very first oil change and Dillion was so helpful with answering all of my questions. I am truly satisfied and know that I won't have to ever worry about bringing in my car for any type of service and have something go wrong!

Beelady

Apr 14, 2015

We have had a very positive experience at Don Ayres! Jeremy Sullivan has been our service adviser and he does a great job communicating, answering our questions, waiting for our decisions and going above and beyond to take care of our needs.

Honda-fan

Apr 10, 2015

Been buying from Don Ayres exclusively since 2003 and have been having service done here even longer. No one can touch the price of an oil change. Having the dealer change the oil has also helped me with other things that I was not even aware needed attention. We'll keep coming back!

squad65

Apr 10, 2015

Great experience. Always on time and helpful. Justin has worked with me since I bought the car and he is a credit to your dealership.

joe-vicki

Apr 8, 2015

Darrin Bickel doesn't get just 5 stars, he gets 10 stars!! We just purchased our second vehicle from your dealership in less than 2 years, partnering with Darrin both times!! Over the past 50 years we have dealt with numerous sales people at numerous dealerships, and we can l honestly say that our 2 experiences at Don Ayres have been the most satisfying, thorough, and carried out expeditiously of any previous dealings we have had. Also we would be remiss if we didn't mention the friendliness of all your staff even though they were not involved in our purchase. Good mornings, good afternoons, hellos were received from every staff person within our vision. And again, it was John who handled our paper work promptly and with full explanation. Thank you all again!

Betsy77

Apr 7, 2015

The service department was excellent. They were punctual, professional and accommodating. I was disappointed with the body shop. I was told by someone in the service department that I could get my dent fixed for a reasonable price. When I went to the body shop I was told to ask for a man. I can't remember his name. The lady did not get him. Instead she gave me an estimate for $600. The service department thought I could get it fixed for less than $100. I will have to take the repair of my dent to someone else. I hate to do this, but if I can get it fixed for less they will get my business.

Dr Dave

Apr 7, 2015

Another mechanic (not associated with Don Ayres) did some damage to my vehicle. Dillon Steenport worked very hard not only to repair the previous damage but to make the work as affordable as possible for me.

Civic man

Apr 6, 2015

Would highly recommend Don Ayres when buying a vehicle or for getting one serviced. They are very genuine and professional people. I would definitely purchase a vehicle from them again.

DJW

Apr 6, 2015

Just purchased our second vehicle from Don Ayres. We always ask for Mr. Andy Hitzemann because of his professionalism and trustworthiness. Don Ayres sets higher standards than most dealers and it shows in everything they do. When we need another vehicle- we are driving the 120 miles it takes us to get to Don Ayres and Andy. I think that says it all !

ed

Apr 6, 2015

Darrin did an excellent job of finding us our Honda CR-V Touring model in the exact color and interior we wanted. Darrin was extremely easy to work with and is not a pushy or high pressured salesperson. This was our second Honda from Don Ayers and we have found them to be a great dealership for both sales and service. Thank you Darrin and keep up the great work. Ed & Jill

luvgwen07

Apr 6, 2015

Excellent customer service! Service advisers take the time to sit down and go over each detail of your service and inspection, readily available to answer questions whenever you need them. It's always good to know you're in good hands! I wouldn't trust my Civic to anyone else!

Mandy2828

Apr 6, 2015

We had a great experience! Darrin and Jarod were awesome and even put up with my 2 toddlers that were all over the place while we were doing paperwork.

nancymtb

Apr 6, 2015

Doug Waltz, Doug Settle, Kevin Cappelli, Troy Johnson (mechanic Dave S.), along with others not mentioned, have always been friendly and helpful when I bring my 2001 Accord in for service. I have not ever had a problem with any of the staff. They are great about caring for my service milestones and the times that other things pop up! When I have a service that takes a few hours, the shuttle is a great way for me to get a thing or two done while I wait. Otherwise the waiting room is nice enough, I do not mind waiting there. I recommend Don Ayres Honda Service for anyone with a Honda! They do service other vehicles as well and I am sure you would find the service to be what you expect it to be, great!

Tecomanrun

Apr 6, 2015

Good workmanship and services they explained all in detail what is need it robe done.No other comments why do you need to write so much bullet comment is all you need

Dappy

Apr 3, 2015

I was treated well. I have always taken my Civics to a Honda service. This is my first time here having moved here out of state. I was not in any way disappointed.

Larry Landmeier

Apr 2, 2015

Short wait. Service tech was very knowledgable.i always get excellent service at Don Ayres. I will continue to buy all my cars at Don Ayres.

JSF

Apr 1, 2015

It was a pleasure dealing with these folks. I'm an out of state buyer, and Mr. Bickel was extremely helpful with the entire buying process. Everything was conducted over the phone and through email, and Darrin was courteous and mindful throughout. I highly recommend Don Ayres Honda, and Mr. Bickel as a sales resource. He is very helpful and knowledgeable, and will go out of his way to assist. Thanks so much.

cthook

Apr 1, 2015

I purchased an older but newer honda accord and it runs and drives perfect!! Darrin helped me find my perfect car, and got it at a pretty reasonable price too !! I cannot thank him enough for all the help he gave, and the patience he showed twords me and my 2 year old. Darrin made me feel comfortable, with no pressure what so ever. He legitimately cared about finding me the right car, I mean it took me about 3 times visiting the lot before I made my final decision lol I was not pressured in any way what so ever, and I think thats a very important factor with finding the right dealer. I will definitely be getting my next car for Darrin at Don Ayers Honda !!

David Phan

Mar 31, 2015

Rick and his team were great. The no haggle price was just that, after researching 2012 Honda Accords mine was priced just right, with a warranty and certified! After one day of owning my car, I realized there was a chip in the windshield that I did not notice while purchasing. I took it back in and showed Carlo, and he took care of replacing the whole windshield for me! Jarrod, Carlo, and Rick are great guys making sure I got the best service of ANY dealership around. They got me in a great car with the Don Ayre's Great Service guarantee! That's why my family ONLY deals with Don Ayre's Honda.

Hammer

Mar 30, 2015

Very efficient and friendly, price was reasonable. Justin was very helpful as this was my first experience at Don Ayres. Very comfortable waiting room with coffee and soda.

steveloveslaura

Mar 30, 2015

Ty Odle did a great job introducing us the the Honda Accord Hybrid. It was incredibly informative about this car, down to small details. Probably the most knowledgeable salesman I have ever met. Very impressive car.

joycek220

Mar 29, 2015

Doug was very helpful. Loved the bonus car wash. Oil change was very affordable and I drove away a very happy woman who will return to have car serviced there again. Thank you.

RT

Mar 28, 2015

My wife and I have always received Excellent Service on every visit whether it be a service call or new vehicle purchase. We have been a customer for over 9 years and they make you feel like family! We have sent many family and friends to Don Ayres Honda for vehicle purchases over the years also. We highly recommend Ty Odle for sales! He will make sure you purchase the vehicle that works best for your family's needs and budget. Our service professionals are Doug Settle, Jeremy Sullivan and our favorite Troy Johnson. They care for our vehicles as if they were there own on every visit. They always update you on any service detail and make sure you leave with a clean vehicle. Overall Excellent Service on Every Visit because you become family!

busdriver

Mar 28, 2015

Found 2 screws in one tire on a Saturday morning...not too many repair choices. Took it to Ayres and Jeremy looked at it and replacement was the only possibility, i.e., not repairable. The whole set was evenly worn and on the last 1/3 of tread life so replacing only one tire wasn't an option. He got me a couple of quotes and I left telling him I wanted to think on it, the tire wasn't leaking as the screws had sealed I checked a couple of high quality sources that I have used over the years and found that the Ayers price was comparable to the other sources. I took it back in and dropped it off around 10am and had a complete 4 tire change over, with nitrogen fill, by 2:30 in the afternoon. The tires are great, they have been to Indianapolis and Ohio this week and ride perfect.The only thing I would like to have had was more information on the tires such as traction, road noise and tread wear ratings from real usage by real people, not test track stuff.

tjmiller008

Mar 27, 2015

We highly recommend Andy in sales and Jarod in finance. Thank you for helping us get a CRV. Don Ayres Honda is wonderful place to purchase a vehicle.

MDC

Mar 25, 2015

Darrin's quick action when a used vehicle came in on trade that I was looking for helped me snag it before anyone else could! The Pilot had not been through service yet when I decided to buy it but Don Ayers still put it through its normal service routine. Very pleased with how the whole transaction went.

Lu

Mar 23, 2015

I wait less time at my dealer for an oil change than I have at other so called "fast change' locations and for a similar or lower price. They are always quick to get me on my way and very courteous and smart. What mean by the later is that they take the time to figure out what helps me budget, minimize my time sitting around, and keep from spending more money at a later date. Very professional and a nice crew.

sharon

Mar 23, 2015

The service department is so easy to work with! I am able to set up a time on line and the service is quick. The waiting area is comfortable and everyone is very friendly.

Wolflady

Mar 23, 2015

I find the service dept. clean, friendly employees, informative, & helpful. They got my car in right away & kept me posted on the progress. I also find it convenient to be able to pay for service & pick up my car all in one place.

crsteiner

Mar 22, 2015

I appreciated the the oil change on my Honda Odyssey. The service was professional, the work very acceptable and it was available for pickup earlier than expected. Thanks Doug!

krfleck

Mar 21, 2015

Matt and Rick did an outstanding job helping buy our first Honda. They represented Don Ayres very well and I will refer others to them in the future. Very happy with the vehicle and intend to be a long-term customer.

mrgypson

Mar 20, 2015

We spent a total of about an hour and and a half total at the dealership, and you can't ask for much more than that. We bought a used van and Darrin went out of his way to make sure we had everything we need. We didn't feel any pressure at all, and we had all of our questions answered. They set up for our van to come back and have all the scratches touched up. We brought our two children in which can be stressful, but Darrin was kind and understanding. Thanks!

oldarn

Mar 19, 2015

Just leased our 2nd new accord from Don Ayres. We worked with Matt Thorpe and the experience could not have been Better!!! Matt explained the options on the various Accords and there was no high pressure at all.Once we decided on the model ;he spent almost an hour showing us the features and how each of them worked. We will most certainly will deal with Don Ayres and especially Matt for any of our vehicle needs!!Thanks again, Matt!!!

Senka

Mar 19, 2015

This is my second purchase at Don Ayres with Gabriel Teachron, he is very helpful and very knowledgeable about his job..very friendly and will try everything to work with you for the best deal. .Also his manager and basically everyone are very helpful. .I would recommend to everyone to buy car there and I already sent before a few friends..Thank you Don Ayres and Gabriel Teachron. .i am very happy with my cars and your service..

bd

Mar 19, 2015

We bought our first car from Don Ayers Honda last October. We have taken it in for two oil changes since the purchase. From sales to service, we have been extremely impressed with the professionalism of the staff and their focus on customer satisfaction. We have dealt with many dealerships and service departments over the last 23 years. Don Ayers Honda has proven itself to us that they are, in our view, head and shoulders above the rest in providing customer satisfaction and an exceptional overall experience whether you are buying or need service on an existing vehicle.

Mary

Mar 17, 2015

I had a great car buying experience at Don Ayres Honda in Fort Wayne. My salesman, Shane Sullivan was very knowledgeable, helpful and friendly, and the whole team made the the experience a good one. I also love my new convertible :-) Thank you Don Ayres Honda!

ars87

Mar 16, 2015

I had a great experience for a first time buyer. Matt was very patient and helpful and was sure to answer all of my questions.

Celestiallds

Mar 16, 2015

I bought my first new car at Don Ayres Honda in 1975 and because of their unequaled customer service I have continued to go back when buying or servicing my cars. Andy Hitzemann has been my preferred salesman for many years and always finds me a car that perfectly matches what I want at the price I'm able to pay. He has earned my trust and I highly recommend him to anyone who is ready to buy a new or used car.

yard

Mar 16, 2015

The staff did a great job getting the vehicle and the price of the CR-V that we got.And the service department is top notch

Chance Antinnucci

Mar 15, 2015

We had a awesome buying experience! Caleb Craun was our Salesman and he was very friendly and down to earth. We were not pressured to buy a car and he made sure we got the car we wanted. He was the best Salesman there. I was very impressed how we were treated and was glad it was a enjoyable experience

AOWarn

Mar 14, 2015

We had a great experience with Darrin Bickel. He gave us several options to consider, one of which ended up being the perfect car. The pricing was very fair and we felt comfortable during the whole process. This is our second vehicle purchased at Don Ayres, but our third Honda that we've owned and also had serviced at Don Ayres. Their service department is outstanding and is a major reason for buying another Honda. Thanks to everyone at Don Ayres for treating us well, from sales to service!

Stephanie

Mar 13, 2015

The staff at this dealership did an amazing job at finding us exactly what we wanted in a vehicle as well as providing us with great customer service.

Julie N.

Mar 10, 2015

This was my first service with Honda and it was great! They were quick, inexpensive, and very friendly. Would definitely recommend this place to everyone!

jmole1978

Mar 8, 2015

I was in for an oil change and tire rotation and received the excellent service as always. Thanks again for all you do. Doug Waltz always go above and beyond.

Winejd08

Mar 5, 2015

By far the best car buying experience I've had so far. Everyone was friendly and didn't try to push you into buying things you didn't need. I would recommend Don Ayres to anyone and I will be back when I'm in the market for another car.

judyn

Mar 3, 2015

I was pleased that Doug suggested changing the timing belt when I needed the serpentine belt changed at 77,000 miles. I had never planned to keep a care for over 100,000 miles until I had switched to a Honda. So I was unaware of some issues that need to be maintained in order to accomplish that goal.

Ktlangmeyer

Mar 3, 2015

Troy and the crew in your service department are always pleasant to work with & their professionalism and care are what make it much more enjoyable getting service work done on my CRV.

Barb

Mar 3, 2015

Doug gave me excellent service from the time I walked in the door. This was my first oil change and my first Honda so I was curious to see how high service was as a priority. He was friendly , informative, and went the xtra step to help me set up my bluetooth. I am having no second thoughts about buying a Honda from Don Ayres and really hope this attention keeps up for my future visits.

dr

Mar 2, 2015

When I return to the Honda dealer it is because a good service and good staff. When it comes time to purchaseA new or used vehicleI will return to the Hondadealership

Jordanarmy

Mar 2, 2015

Darrin remembered what we were looking for 4 months after our initial visit. Make, color, important features, etc. He understood when we went to purchase we didn't have a lot of time. Two 40 minute visits and we were out the door with a quick tutorial on our Odysseys features.

rick

Mar 1, 2015

Andy is a man of patience. No matter how many times I stopped in just to look or ask a question, Andy always had time for me. He was never pushy and was always encouraging. He wanted us to have exactly what we wanted in a new vehicle. He presented our offers to his manager numerous times, for what we considered a good deal.

Mikewidmer1

Feb 28, 2015

We bought a corolla in 2012 and gad a great experience with Darrin so when our minivan started breaking down he was the first person we contacted. He facilitated a great deal for us which was great but his personal skills are what sealed the deal. He remembered things about my husband and I from when we bought our first car from him. Things that he should not have remembered. He is amazing and I recommend him! We worked with Jeremy (helped us find a great financing deal) who was amazing as well! I highly recommend Don Ayres!!!

mboyle

Feb 28, 2015

Was looking for another used honda, came in talked to Darrin Bickel. He made it fast easy and they also saved me some money on financing. It was a very good car buying experience, I give them a 5 star rating in my book!

cthook

Feb 27, 2015

Helped me find the perfect car for an amazing price !!!! Got me in and out, was very respectful, and most importantly did not pressure me. im a single mom to a 2 yr old and he was very understanding about my son being there, l I would recommend going through Darrin to ANYONE! :))

Ron

Feb 27, 2015

Our car buying experience with Shawn Baney and Don Ayres Honda was excellent.Shawn was helpful, responsive and what I would call an ideal salesperson - not pushy. The management and staff at at Don Ayres have all been great to deal with and I highly recommend them.Ron Bleke

SonyaMS

Feb 27, 2015

When I walked into Don Ayers I knew that I wanted a Honda Fit with just the basics. I appreciate that Matt was eager to listen to my needs and never tried to sell me more than I wanted. The process of buying a new car is a little scary I am happy that Matt was the one who helped with the entire process. If you are looking for your first new car but you're a little nervous I would definitely recommend seeking Matt out! Matt was recommended to me by a coworker and he proved to be a great recommendation and I would gladly recommend him again.

TheClown

Feb 27, 2015

Right from the start, I felt welcome in the dealership! Mr. Hitzemann was very friendly and assisted me in finding the perfect vehicle with ease! I felt no pressure nor stress as he explained how the certified program worked, also as we reviewed features of the vehicle. As well as working with Mr. Hitzemann in sales. I also worked with Mr. Todd in the finance department. He was very friendly and helpful as we covered the options for my financing. Long story short. I absolutely recommend Don Ayres to anybody looking to get a car! From the very start till even after you've left the dealership. They do their best to make you feel like family. I am more than 100% greatful for the gentlemen who put their time in to make my 'Don Ayres Experience' as stressfree and pleasent as possible. Thank You Very Much! I plan on keeping my business with Don Ayres for a long time to come!

Jason

Feb 26, 2015

It was a great experience dealing with Darrin I would highly recommend him to anyone he was kind and knowledgeable. Also the finance department was quick and professional.

jjbad67

Feb 24, 2015

We couldn't be happier with Don Ayres. We have purchased seven vehicles here and get all maintenance done here as well. We always receive a warm greeting when we come in from our service advisors. Often I have to wait for vehicle while it's repaired and they try to get service done in reasonable amount of time. Great job we appreciate it!

jnkreiger

Feb 23, 2015

My husband and I were very pleased with our experience at Don Ayres. We felt welcomed and there was absolutely no pressure. Caleb Craun was our salesmen and was extremely helpful and friendly. We would recommend him to anyone. Our financial advisor was also accommodating and caring. Our overall experience at Don Ayres was fantastic and we would definitely purchase another vehicle there in the future.

JSellers119

Feb 23, 2015

Jeff Gilmore was very helpful with my recent purchase. He was very nice to work with and extremely helpful. He also didn't try to push me into buying anything, like I have experienced with many other dealerships. Overall I would highly recommend Don Ayers, especially Jeff to anyone looking to purchase a new/used car.

sassiecassie30

Feb 23, 2015

I would highly recommend Don Ayres for their friendly customer service and efficiency in dealing with my purchase. From the moment I walked in I felt very comfortable with dealing with everyone there and especially my salesman Darrin Bickel. He was friendly, efficient and knowledgeable about the car I was looking at. He has followed up to make sure I am happy with my purchase and not having any problems which I greatly appreciate. Ask for Darrin if you go in and tell him I sent you if you want a truly great car shopping experience. :D

JMOLINDA

Feb 22, 2015

The service department is great. All work is done efficiently. The free car wash and shuttle service are great perks. Overall I have been very happy.

Hoseb51

Feb 20, 2015

I had an appointment and the car looked at right on schedule. The service rep pointed out several items that were scheduled and let me decide how to take care of them. The washed the vehicle and returned it on schedule. I always have an excellent experience at Don Ayres Honda. They are professionals!

Jim Tolbert

Feb 20, 2015

Just bought a Civic EXL with navigation. I was very impressed with my sales person Chris. Not only was he friendly and knowledgeable but he went to great lengths to make sure we got the right car at the right price. We took a several demo drives and got just what we needed and wanted. The entire experience was professional yet personal. I would recommend Don Ayers as a dealership and Chris as a salesman.

Amy Crowell

Feb 19, 2015

Helped me buy a new car I needed so bad for better gas mIleage. Tho the initial application was unseccessful the manager did not stop going to bat for me and in 4 days I got a call saying I got a loan . Was thrilled!And all employees are great including the mechanics...treated me well even for an oil change...12.99 for a synthetic oil change. Super!

Sue Shilts

Feb 18, 2015

It was my first experience with my Honda Accord Hybrid. From setting the appointment to the service work, everyone was very friendly and helpful and the work was completed within the time frame given. Thank you!

jhayes

Feb 17, 2015

I always get my Civic serviced at Don Ayres. The service department is always efficient, and is helpful in recommending upcoming services. I recently had to replace wheel bearings and they did a great job. I truly appreciate the great service I get there. With their help, my car will last for years.

Happy with Honda

Feb 13, 2015

I have been looking for a very specific Honda for quite some time now. I was attempting to purchase my vehicle locally in Northern Michigan however I had no luck. When I found the Don Ayres dealership on my search results I had finally found the vehicle I had been searching for. I immediately inquired on the vehicle and spoke with Gabriel. He was incredibly knowledgeable with the Honda brand & knew all the answers to my questions. I didnt get the typical car salesman feel from him. We had been communicating for a few days until I had finally decided to purchase the car. It was such a smooth transaction for me. Gabriel had walked me though absolutely everything I needed to know and kept in contact with me through the entire process. I truly enjoyed working with Don Ayress sales team. They are above and beyond for customer service! The only thing I would like to critique would be when I was finalizing my paperwork the loan department the gentleman was more concerned on selling me an additional warranty plan than actually going over the loan documents with me. After I had told him that I was uninterested in the additional product he flew though the loan documentation. I had no idea how much my loan payments would be, and when my loan is due until I asked. I feel that is something that should be covered before any paperwork was singed. Also, the $500.00 I had used to hold the vehicle (with intent to get refunded back) was applied to my loan without my knowledge. It wasnt until after I had drove 240 miles back home did I realize the $500.00 hadnt been discussed and they processed it into my loan. Overall, I had a great experience with my vehicle, and the sales team. I love my 2012 Honda Accord Coupe and will continue to drive the car until all the wheels drive fall off. Thank you, Don Ayres!

Jim and Phyllis

Feb 11, 2015

Chad was our salesman and he was great, would absolutely go back to him! Didn't pressure us, just showed us what was available and answered all our questions. (A few hours less when signing the paperwork would have been nice.) I'm excited we get oil changes for $12.95!

chuck

Feb 11, 2015

First Class Operation. Everyone at Don Ayers is courteous and very knowledgeable. From the guy who raises the door right on through the young ladies you pay for the service. Everyone is very pleasent and helpfull and obviously well trained in how to work with and support customers. Whomever is in charge of training they have done an excellent and very complete job to make sure that every employee knows and understands how important they are in the Customer Service equation. Nice to work with people who truly understand what great customer service and relations really means.Keep up the great work. I'd be happy to drine a brand new Accord, with Ayers logos and ads to help you increase your business even more.Thankss for listening.Chuck Kleinhenz

Erikae1975

Feb 11, 2015

I really enjoy going to Don Ayres to service my vehicle. The customer service is wonderful and they always pay attention to detail. I look forward it taking all my vehicles there.

Susan

Feb 9, 2015

I spent an inordinate amount of time doing my due diligence, so I didn't feel like I needed to be "sold" anything, but knew what I wanted. In turn the Gabe Tichenor did his due diligence as well, making sure I had been shown other options in my price range.Bottom line: I love my Crosstour now and loved it from the minute I drive it off the lot. Perfect car for me, its size and versatility is exactly what I wanted. Kudos to the Don Ayres dealership for a great car buying experience.

Blackragtp

Feb 4, 2015

Don Ayres is the best car dealership I have ever worked with. It all starts with the people that they have. From sales to parts to service everyone Is friendly and knowledgeable about the product. I have purchased a number of vehicles over the years both new and used and have always been pleased. If you want the best vehicle and service in the business then go to Don Ayers!Mike FrazierAngola, Indiana

LindzG

Feb 3, 2015

We had a great Sales Rep. Ty Odle. Showed us everything we wanted. Was not pushy or just showing us Honda's. He showed us several different makes in our price range. Great financial adviser as well. Did everything he could to stay within our budget and great interest rate. We were considering buying a 2008 Toyota Rav4 at another dealer.Ended up buying a 2011 Honda CR-V with less miles and better condition. We were very pleased with our buy process.

Don Bertram

Feb 2, 2015

My wife and I found a 2012 CRV online with a great price and I drove 200+ miles to get it. I was pleasantly surprised to find the sales team matched the price... Great! Adam Heiser was top notch. I left with my 2012 CRV. I wouldn't hesitate to make the drive again when it comes time to purchase another vehicle.

Bill

Feb 2, 2015

I take my 2013 Civic to Don Ayres for it's 5000 mile interval service. This is the first car in 30 years that I will actually be responsible for what it will look like with 100,000 miles on it. The service team at Don Ayres will help me accomplish that goal. They are all very friendly and they make me feel like my Civic and myself are the most important thing they have going that day.See you at 25000 miles.Bill Lowen

Edward

Feb 2, 2015

Service and sales at Don Ayres is a very pleasant experience. I would and have highly recommended this dealership to friends and family for their next buy.

Share your experience

Feb 2, 2015

All at Don Ayres, whether it be in Sales or Service, have been friendly, helpful, fair, and very interested in making us satisfied. Thank you.

Trent

Jan 31, 2015

We have used Don Ayers for service for the past 12 years, and had purchased 6 vehicles from them over that time period. It was time to replace one of our sales vehicles, so we went again to Don Ayers.Don Ayers pre-screens all their used vehicles in a way that gives me confidence. It is still a used vehicle, but their processes take away a lot of the uncertainty.In the past, I knew what I wanted, so buying usually required one or two test drives. As a business owner, I try to be respectful of the time of other companies and salespeople. We try to do our homework in advance, and make the sales process easy for the salesperson as well as for us. But this time, I was changing to something smaller with better gas mileage, and I wasn't sure what I wanted. It required 7 test drives before I finally settled on the vehicle I purchased (Sorry Darrin). But Darrin patiently helped me do my homework "on the spot" this time.Darrin Bickle is an excellent salesperson, steady, knowledgeable and hard-working. He has been committed to Don Ayers for a long time, something I value. He is the type of salesperson we like to work with. No hard sell, no gimmicks, very patient and pleasant to work with. He helped me land on the right vehicle, even though it was not as good for him as a salesperson. This is the mark of a true professional, the kind of salesman one can trust, and a great representative of the quality of personnel that make Don Ayers such a great dealership.Vehicle #7 is a beauty! Thanks Darrin!Oh, and Ryan Coleman, you made the signing party brief and friendly, the highest compliment I can pay to a finance department. Many thanks.

Tonya

Jan 30, 2015

I purchased my vehicle from Darrin at Don Ayres Honda a couple days ago and he was wonderful. He was friendly and made the entire process easy. I would purchase through them again simply because of the way Darrin treated me.