Used Cars for Sale at Don Franklin Chevrolet Buick Bardstown in Bardstown, KY

Will Greenwell

Nov 12, 2021

I came in and they checked my truck out and stated I needed a water pump. The following week I was in Fort Polk,LA and my father brought my vehicle. I arrived back home and the check engine light was still on. I called and spoke to a gentleman at the service desk and he said just bring it in and it’ll be quick and we will check it. I arrived here today 11/12/21 and this is the 3rd time I was rudely greeted by the lady at the service desk. Customer service goes a long way with me. She stated yes in a rude manner. All my guys are on lunch and you will have to wait. No thank you or how are you. After this issue is fixed I will not be back to this dealership. Everywhere we have been in the army the dealerships have been great except this one. I gave this dealership 3 chances.

Rick Croley

Nov 10, 2021

Great experience with Tanya. She found me a great car within my budget. Would recommend the dealership to anyone.

Christina Lewis

Jun 12, 2021

In November of 2019 I brought my car in for service on a check engine light. I waited for the repair (supposedly the same warranty repair that had been done previously) and was told it was ready to go. When I started the car, the check engine light was still on, so I brought it to your attention. I again waited and was then told that the code was probably from a sensor and wasn't covered by the warranty and I was then charged a diagnostic fee. Needless to say I was not pleased with that turn of events and left without going forward with any additional repairs. The car was running fine, I only brought it in because the light was on and I wanted to get it checked. I recently started having a great deal of noise from the rear of the car at faster speeds. I decided to bring it back in to your service department, thinking that I shouldn't judge the service based on one bad experience. I was told there was a bad bearing and bad tires and I also decided to go ahead and get the sensor fixed. Again, the car was running fine but I was tired of the inconvenience of not being able to use my remote start feature. You had to order a part that took a week to come in, and then I had to wait another week for an appointment for the repair. During that time I visited a tire shop to look into replacing my tires and was told that though they would be happy to sell a set of tires, my current ones still had at least half tread and did not need to be replaced. Despite this, I dropped my car off Thursday morning for the other repairs. I received a text a few hours later that it was finished. I came to pick it up after work and paid $688 for the repair. When I started the car the check engine light was still on, again. I went back inside and explained the situation and the car was taken back into shop. After waiting a while, I was told that there was now a new code but it was closing time so they didn't really have time to figure it out. Also with the new problem(rough idling and jerking) that it did not have when I dropped it off, it was probably safe to drive it if I didn't have another form of transportation. Of course, I was offered another appointment some time next week and I'm sure there will be yet another expensive repair suggested. I am not certain if there is an issue with the aptitude of your technicians or if this is just an unethical business practice. Either way, it is extremely disappointing that I paid you almost $700 to damage my car.

Paul Moss

Jul 26, 2021

Warranty A/C repair. It was necessary to order a compressor. Jen released the vehicle back to me... not an issue. The part came in the next day... a pleasant surprise since parts delivery for non-critical repairs can sometimes take some time to come in. Brought the vehicle back in that Monday... there was an issue with recharging the system so Jen had to keep the vehicle until the next day... no problem. She called the next day to inform me of completion. A Job Well Done. Thanks Jen & Team. :)

Bruce Graham

Jul 25, 2021

I sold a car and got a good price. Nice people