Used Cars for Sale at Don Herring Mitsubishi Plano in Plano, TX

monarene

Aug 5, 2016

I spoke with Scott about 1 1/2 years ago about getting a car. At that time we ended up not getting one. Then the issues came up again and I remembered I saved his number in my phone. So I called and sure enough he was ready to roll. This visit was by far the best day I have ever had. Thank you Scott! Thank you! for making this purchase so easy and "NOT STRESSFUL!!!" I will be coming back for my next car for sure!! :)." Y'ALL TOTALLY ROCK IN BIG D!

sie wong

Jul 25, 2016

Justin Crew is a very friendly salesman. He worded as hard for us he did for the dealership! We really appreciate the time he took to find every car for us and explain everything to us. Thanks!

Mary S

Jul 23, 2016

Scott is a really good salesman, He worked as hard for us he did for the dealership! We appreciate the time he took to explain everything. He worked hard to stay in our budget and was able to get great savings for us. Keep him around, He is one of the good guys!!"

Vicki Denton

Jul 20, 2016

Previous messageNext messageBack to messagesThank You from Scott?Thank You from ScottDon Herring North Mitsubishi (donherringnorthmitsubishiateleadtrack.net) Add to contacts 7/19/16 Keep this message at the top of your inbox To: dentonvickiathotmail.comdonherringnorthmitsubishiateleadtrack.net 7/19/2016Vicki Denton4242 N Capistrano #149Dallas, TX 75287"Came in just to check out a letter received from the dealership. Scott met with me and was very informative without being pushy! I really wasn't ready to trade, but after spending time with Scott driving the Outlander and getting more details, the decision was easy to make. Scott spent so much time explaining the car and some options for financing. It was a great experience. I can't wait to drive my new Outlander. Thank you Scott and staff."

charlene

Jul 10, 2016

" Our experience at Don Herring Mitsubishi Plano was Fantastic! We literally was just driving by and we decided to stop to see if we could find a car, We had a "No Hassle"Salesperson Named Scott who was very honest and knowledgeable. The car we purchased far exceeded our expectations. Our past experiences at dealerships never have been so enjoyable as this one. We will surely be back and will spread the word about our experience with Scott!"

Pleased Customer

Jun 28, 2016

It was a pleasure to purchase my car through Scott Fickert at Don Herring Mitsubishi Plano. He is the antithesis of a high pressure sales person, and I appreciate the fact that in an unhurried way he took the time to explain the features and compare the two models which were of interest to me. I bought my car at a fair price, and received an honest price for my trade-in without having to fight for it. Scott clearly enjoys his job and working with people. With his gift of gab, he actually made the car buying fun! Ronnie James, the finance manager, was so well - organized that actually purchasing the car took very little time. I appreciate his professionalism and his respect for my decisions. Alex Oglesby, the sales manager, was also very pleasant and efficient. He went out of his way to facilitate my purchase and was so courteous and accommodating even after the sale.

kevincarpurchase

Jun 20, 2016

Scott fickert and the Don Herring Plano team met my every need. I was excited about the 2016 Outlander for my growing family and knew this would be right. Scott answered all of my outstanding questions and then some. they provided me a great price on day one, which saved me time and headache. Since my decision to buy from Don Herring Plano, I have received top-notch service

TexasDiesel

Jun 8, 2016

"I have to say that buying a car from Scott was the best car buying experience. I was not here to buy a car! My two year old and I were waiting for service to finish with my repairs {under warranty} and Scott walked by and showed us the play room he turned on the light and we were happy. A few moments later he came in and started asking me about the reason I was there, I told him and he said, WOW! Have you seen the New 2016 Outlander? He started telling me what it has compared to my 2014, We went to his desk, He went over the car and got one that we could drive, got the baby seat out of the old car and went on an adventurous test drive.I told him about how my 60000 mile warranty was about to expire. He told me what if I could could get me in a 2016 Outlander SEL for what I was paying for the 2014 SE, He brought up 4 Outlanders and I said No to all of them, He brought a Quartz pearlescent metal flake paint , I did not like it at first but I grew to fall in love with it. I said I have to talk to my husband and that was that he was not pushy, I liked that. He left it at that he came back buy and has a red balloon and the key to the Outlander he said why don't you get out of here and show my husband and let me know if you like it. Needless to say Scott was the reason I have a new car and am now a Don Herring Plano customer. Thank you so much Scott."

8zuto

Jun 4, 2016

Scott Fickert was my salesperson he exemplifies an awesome spirit of professionalism with care and concern with calls and correspondence that builds trust. Thank you

happygirl

Jun 4, 2016

"I couldn't be happier with my new Mitsubishi Outlander Sport that I just purchased with Scott Fickert. I have purchased every one of my Mitsubishi's from Scott at Don Herring Mitsubishi North, I wouldn't have anyone else but him! Scott Thank you for always making this process absolutely wonderful and joyful!"The happiest customer EVER!!!!!Stacey Phillips

Becky Hansel

May 31, 2016

Scott was professional, Friendly, courteous, and very helpful. Our experience was beyond amazing. For our first time buying a new car he made it a wonderful experience. His personality is amazing, He is a wonderful salesman. I would greatly recommend to anyone I know."

Ferdinando Reyes

May 31, 2016

I had to replace two vehicles over the course of a couple of months, and Mike was there to help me both times. His knowledge and experience are excellent, and he is willing to go the extra mile to find the perfect car. On both occasions he was able to point us in the right direction based on the requirements we gave him, and both of the vehicles we acquired have been perfect, so far. We will definitely be returning for our future vehicle needs.

John Fernandez

May 31, 2016

When I was looking for a vehicle, I decided to try Don Herring. It's a good thing I did! Great service and didn't feel any pressure from my sales guy Mike Rice. He was very professional and informative and helped me narrow down my option. I love my Mazda and will definitely use Don Herring and Mike Rice on my next car purchase!

Marc Suits

May 31, 2016

Michael Rice handled my transaction and he will get my next purchase too. Start to finish, couldn't of been happier with how I was taken care of.

eljaydacomic1

May 30, 2016

I've been a repeat customer of Don Herring Mitsubishi Plano for about 9 yes now and ive purchased 5 cars over that time frame (a lot right? And I'm not even rich lol) But with the professional, friendly and not to mention hilarious staff in that building I cznt see myself going anywhere else. My Saturday started with a simple service (oil change) that morning. I sat and waited in the waiting area like always, but then I walked out into the yard just to past time. But then i saw a couple of things that caught my eye.. But me being so early into my current car i knew i coukdnt do anything. Well my favorite Car expert (cause hes not a salesman.. Hes way better than that) Scott came into the office that day.. We chopped it up and i asked him a few questions about what i saw..And his words were.."why cant you get it?" so about 3 hrs later Scott.. Tooj me from my pervious vechile (which he sold to me) a 2015 Mirage...into a 2015 Outlander Sport Black..(which is my favorite vechile color) and i must say.. I love it.. I love the crew at Don Herrin Plano.. They are great i cant say enough about them and most importantly Scott Fickert.. I will forever be a Mitsubishi man as long as he's my rep.. He has never let me down and always made sure that it wouldnt strap me financially but it was always something i wanted.. Thank you Scott you are one of. A kind my friend, thank you Don Herrin for having such an awesome crew.

jtbdal

May 27, 2016

"I have been a Don Herring Mitsubishi customer for many years. I have now purchased three cars from this dealership. The service and purchase experience at the Plano dealership is fantastic. I will only have my car serviced here. Recently, I returned to the dealership and spent a couple of hours with Scott Fickert discussing a possible purchase of a 2016 Outlander SEL SUV. Scott is very professional, knowledgeable and easy to work with. We were ultimately able to complete the purchase to everyones satisfaction.It was a pleasure working with Scott." Larry Ashe is my service advisor and always has been. He is absolutely the best service advisor I have ever worked with. Larry, the great people and the great service at this dealership is the reason I keep coming back. Not to mention, the great serviceable cars that they sell.

Boomer

May 18, 2016

I purchased a car for my son through Scott. It was my first experience buying a car on my own and he made it a breeze. He was kind, friendly and knowledgable. He really cares about his customers, not just making a sale.. He makes you feel like you are the most important person at that time and gives you his undivided attention.. I appreciated his honest and caring approach.

Kristimadry

May 16, 2016

"Scott was Awesome! Perfect customer service , Outstanding knowledge of the product he is selling. We were not even in the market for a Mitsubishi and he sold us on how great they are. I love my new Outlander. THANK YOU SCOTT!!! I will sent all my friends and family to this Man!"

AngelSong

May 14, 2016

Last month, our community was destroyed by grapefruit-sized hail. In the weeks since, I have spent countless hours searching for a small SUV to replace my obliterated Cruiser. Honestly, I was looking for a American-made SUV. However, I found an Outlander Sport within my search's parameters.From the moment we stepped into Don Herring Plano, Scott made the car buying experience a great one. Even when a hiccup threatened the deal, Scott fought to get me an even better vehicle at a great deal! All round, it was a great experience.

Marc & Letha

May 14, 2016

Scott has great customer service, we had our almost 1-1/2 year old with us and he made sure we could focus on both things. He talked to him and showed us the play room. Scott made sure we got the best deal we could and at the best rates! He played with our son while we were waiting for the last details to be done, We highly recommend Scott

Thelaras11

Apr 6, 2016

Scott was not only patient with us but beyond professional! If we had any questions about anything that may have not been clear, Scott took the time to find the answers and he explained them clearly. When we entered this dealership we never expected the open and willingness to ensure that we were treated with the utmost respect and honesty. To Don Herring managment, you may want Scott to provide the type of salesmenship training that deminstrates what it takes to really provide true customer appreciation and service to your customers!

Brandon Burleson

Mar 31, 2016

Scott really helped us. We came in with a car that wasn't't worth a dime and was able to walk out with a new Mitsubishi Outlander Sport 2.4 that I can be proud to drive down the street, I can roll down the windows and just enjoy the new car That Scott was able to get for me. I am grateful that I had Scott as my salesman.

Taylor Elaine Herpeche

Mar 31, 2016

Scott is an awesome salesman, he really helped us get into the perfect car for us! We didn't think we could get what we wanted with what we had, But Scott did it! So thank you Scott at Don Herring Plano for the fun time buying for the great experience. We will definitely recommend friends to Scott at Don Herring Mitsubishi Plano.

Hadden_McFadin

Mar 30, 2016

I am a soon to be college graduate, in need of a upgraded car! I called Don Herring Mitsubishi and was patched through to Scott, and it was the best thing that could have happened! Scott was SO helpful and made my first time buyer experience easy and effortless! He was knowledgeable about the car, and the test drive was fun! It was a no pressure sale! Everyone I came into contact with was extremely helpful and friendly! I love my new outlander sport and would recommend Don Herring and Scott for sure!!!!

John B

Mar 27, 2016

This started off as a bad review, but I think Don Herring really earned 5 stars after addressing all my concerns. After I was initially displeased with their service, they reached out to me and really proved me wrong. Don Herring was the only local Dealer that cared enough to fix my car properly. I don't like eating crow much but in my first review I couldn't have been more wrong about them. Thank you to the entire Don Herring team!

rodney's driving

Mar 11, 2016

I walked in to Don Herring thinking the best they could do was a used old car with crazy miles on it.Scott Fickert made me comfortable and reassured me that I would leave the car with a new car, and guess what. I DROVE OFF THE LOT IN A 2015 MIRAGE; 211 MILES ON IT. WHAT!I thank God for directing me to Don Herring Mitsubishi, and for meeting Scott Fickert.

bastallion

Mar 10, 2016

Scott- Your a Awesome Person! Thank you for making the purchasing of my Mitsubishi Lancer a great experience. Scott is professional, friendly and honestly cares about me finding the right car and with the right price. Scott has a wonderful personality he is a hard worker and I will refer my friends and family members to buy from Don Herring Mitsubishi Plano and for them to ask for Scott as their salesperson.

KevinR2015Mirage

Mar 8, 2016

Thank you Scott for a perfect car buying experience. No pressure at all. extremely helpful to help find exactly the car that I was looking for at an affordable price. I recommend Scott for anyone looking for a car to come to Don Herring Plano and ask for Scott.

Frank

Jan 29, 2016

"I'm a single Dad of four, I was in need of a more reliable car for me and my family. I inquired online looking to see what my options were. I was contacted by Scott Fickert .I told Scott that my credit was not so hot and that I didn't have any money to put down. I wanted to be up front with him and he was up front with me.He told me to come see if he could help me. A week later I came to see him and he made me feel at ease, no pressure and he was confident he was going to get me in an SUV. He did not give up on me and my situation when my first option did not work out, He had a plan B for me, He brought another Suv that would and did work for me. He did not give up and he did everthing possible to get what i wanted and what I needed. I drove off with me my 2013 Outlander SE. Thank you Scott."

awesome

Jan 23, 2016

If you plan to purchase a Mitshubishi go to Don Herring, Plano and please look for Scott Fickert. You won't miss him since he is the tallest among all the gentlemen from the dealership. I had no plans trading-in my Outlander 2012 we planned to trade-in my son's 2012 Lancer but for reason's I can't elaborate, I ended up having a new 2015 Outlander. He wasn't pushy, He has integrity and what I admire about his style of selling is his honesty and sincerity. Thank you Don Herring for making this experience unforgettable and thank everyone who helped me in the process and last but not the least to Scott Fickert who made my day this January 22, 2016 the day I will never forget..

evansaprilj

Jan 2, 2016

Scott Fickert is a great salesman. A friend recommended Don Herring Plano Scott was very helpful in a stressful situation. I drive a long distance on a daily basis. My old car was becoming undependable. Scott helped me when I thought there was no hope. He made the buying and finance process so simple (very funny too!)Anybody I know that needs a car, I am sending them to Don Herring Plano to see Scott"

Sandy Sandoval

Dec 26, 2015

"Words can't begin to describe the experience with Scott and Ronnie, Most of all Scott! He went above and beyond to assure me that I would walk out happy!!!Scott is just great! He is a man of his word and I would recommend him to anyone who like me, is weary of "The car buying experience" I even got an unexpeced Christmas gift! Wow Thank you for everything Scott!

tysonbravo

Dec 26, 2015

Scott is da man! My wife and I went to see Scott after she had been in communication with him for a few months. We expressed interest in a 2015 Outlander Sport that we saw on the Don Herring website, and even though I didn't have the best credit score Scott was able to get me an even better Outlander Sport than the one I originally had my eye on and he was also able to present multiple loan options to help me finance the car. He was always very friendly & respectful to us both and never pushy or aggressive in selling us something we didn't want. And even after I changed my mind on the extended warranty, Scott and Ronnie were able to accommodate me and redo the paperwork to make us happy. We are super excited about the new car and look forward to doing business with Scott in the future when we upgrade to the 2016! Thanks Scott!!!

Tambo1978

Dec 24, 2015

After looking for what seemed like FOREVER! for the perfect car, I found Don Herring Plano. Scott was my Salesmanand helped me get what I needed. I was a ball of nerves going into the process. He eased my mind and made my experience a truly great one. If anyone were to ask me where I should I go and buy my next car, I would tell them to go see Scott at Don Herring Plano.

chuonghg

Dec 23, 2015

It was great working with Scott to buy my new Outlander. He is so helpful, honest. We bought the SUV in 2 hrs.I'm very happy with the price and the quality of the SUV.

mdrob

Dec 23, 2015

" Scott and Brett did a wonderful job finding an SUV that fit me needs & budget. They were wonderful! I had a great experience. The whole sales team even put up with my son who was extremely bored. I would highly recommend Scott again as your salesperson"

Bear

Dec 19, 2015

This is the third Mitsubishi I've owned. My first one had 250K miles on it when I traded it in. I went back to Don Herring because they provided good service and the last time I bought a car was a very good experience. This time I went to them with some difficult financial issues. I began by looking for a used car, but found out it was less expensive to buy a brand new one. I was there for the better part of the afternoon and came out completely satisfied. Alex and Ron certainly tried hard to meet my needs and that's not always the same as trying hard to sell me a car. There was no pressure, They put my priorities first and met every one of them. When I buy another car, I'll certainly go back to them and give them the first chance at the sale because I believe they earned it.

Ms. Stephenson

Dec 15, 2015

Scott Fickert is a great salesman at Don Herring Plano, For several years I have used the service department here and JT Turner referred me to Scott as a good guy to deal with for a new car. Scott was pleasant, courteous and up front with information about the car, warranties and financing. I love this dealership and personnel like Scott and JT make it a good place to buy a car.

SuperDave

Dec 4, 2015

My buying experience from Scott at Don Herring Plano was outstanding and painless . This is my second time buying and have been treated professional and easy. Scott your the best, I will be back in a few years to make another purchase from youm Many thanks to Scott and Ronnie (Finance manager).

Brick

Dec 3, 2015

My experience buying a new car at Don Herring Plano was extremely fast and pain free. Scott and I negotiated while I was at work and when I got off work I was able to sign the paperwork and leave with a new vehicle. JT is an awesome service advisor and has always provided my vehicle stellar service. I am thankful for JT because he introduced me to Scott. Scott was pleasant to work with. I highly recommend Scott and JT.

Anthony D

Nov 28, 2015

Buying a car can be a unpleasant experience. The wait, the negotiations, the paper work, the decisions etc...... However I might have had the best experience ever while buying a car with Scott at Don Herring plano. They had the car I was looking for; Scott gave the right answers and asked the right questions. Very personal and friendly and someone I would highly recommend to my friends and family, 5 Stars all the way to Scott and Don Herring Plano.

Mia Laura

Nov 20, 2015

Yes, Scott Fickert is the main reason I have recommended others to Don Herring Mitsubishi-Plano.He is professional, friendly & there is no heavy sales pressure--he honestly cares about finding a good fit for you. We bought our Outlander several yrs ago and to this day, I can honestly say - I love my car! It has been very reliable, we got a good price & we dealt w/someone who is not the stereotype "sales guy," but someone whom we consider a trusted friend. Every time I see my car, I have a good feeling-it was a good investment guided by good people like Scott. Thanks, Scott!

sdslack0341

Nov 20, 2015

I came down to texas from Arkansas hoping the car was worth the 6 hour drive, I was in contact with Scott from the beginning, who is a very good and friendly salesman. there was absolutely zero pressure and they agreed to my terms for the purchase. The whole process was quick and painless and this dealership will have my business in the future

EKDwelle85

Nov 19, 2015

Scott is my car guy, What can I say?! He came in for the WIN! a second time for me. Always ready to make me happy and he does what he can to hit my budget. I love working with him because he is one step ahead, finding a new approach to meet my automotive preferences & financial needs. He has practically become family at this point- I love the guy! :-). "Love" as in that fantastic "crazy/ lovable uncle" kinda way!

Amanda

Nov 13, 2015

We recently purchased a used car from Scott at Don Herring. I had done all my research, picked out the type of car I wanted, price and mileage, and found one advertised at Don Herring. Scott could tell I knew what I wanted and didn't try to give me the runaround or any song and dance. He showed me the car, we agreed on the deal, and two days later it was done! Not like another dealer (I won't mention the name) who had a car advertised, but that one was 'sold' when I contacted them, however they had another 'slightly more expensive' one I could look at! Then I told them I wasn't interested, they 'found' the car I had originally inquired about! No games or runaround by Scott or Don Herring, and I so very much appreciate them for being up front and honest, and respecting my intelligence and common sense!!!!

Super Girl

Oct 25, 2015

You all were better this time but still not enough to make up for the poor service the last time my Daughter brought her car in. She had to call her Dad (me) to help her out. That is almost unforgivable to do to a 19 year old girl!Mr. Lisot

amber m renfro

Oct 19, 2015

This was my firsf experience.from the molment i walked in i was welcomed......Scott asked questions so he can better serve me.....showed us some cars and i fell in love with MY 2006 SATURN ION! It was everything i was looking for low millage,4 door,gas saver,and under 5,000.It had my name all over it and i have scott to thank ....he has done a great job at being my cars sales man ....

Sheila B Dallas Five-O

Oct 9, 2015

I've had my 2006 Mitsubishi Eclipse for 9 great years now. I have never had any major problems with my car. Recently I received a letter in the mail from Mitsubishi Motors stating that there was a recall on my Eclipse. The letter further stated that there are some concerns about the brakes. I made a phone call to one of Mitsubishi's most helpful service employee, J. T. I scheduled an appointment to bring my car in and have my car tested. After the test was completed, J. T. informed me that my Eclipse was a ok, no problems at all. That was truly a relief! I have been a loyal Mitsubishi customer since the mid 1990's. I have leased and purchased cars with Mitsubishi. I can honestly say, that Mitsubishi cars has been very reliable, dependable and I look rather cute driving them!:)The Mitsubishi Staff has always been kind, courteous and willing to go above and beyond the call of duty to make sure I have a wonderful experience each time I visit Mitsubishi. Keep up the good work you guys!Signed,Sheila B. A Mitsubishi Customer for Life!

Eljaydacomic

Sep 27, 2015

I've been to Don Herring Mitsubishi Plano at least 6 times since 2006. I was introduced to Scott Flickert by my (at the time) wife and she told me about this great sales guy that wanted to get her into a better grade of vehicle at the time. So went into the dealership looking to meet some "Sales guy" that will try to Sell her on a car that she probably didn't want. We boy was I wrong, I met Scott who is by NO MEANS a sales guy. Here I am several years later and about 4 (or 5) cars later (all sold to me by Scott) a loyal customer to not only Don Herring, but a loyal customer to the BEST representative I've ever had the pleasure to outfit me in a vehicle. Never have I felt so comfortable, non-pressured and understood when I have gone looking for something that could help benefit my lifestyle. Scott and Don Herring mitsubishi has a loyal customers and someone that always tell people when they are looking for a new car, but doesn't want to be hassled by doing it.. I tell them ..Call my guy Scott at Don Herring mitsubishi Plano..

swaddey

Sep 20, 2015

"I had a very pleasant visit and outcome today at Don Herring Plano! I took my car in for service today and my service advisor- Larry Ashe - told me what it would take to bring my 2007 Outlander up to "good" status service-wise. After discussion and consideration of this cost and future service for my older vehicle, we talked about the advantages of a new car. He talked to Scott Fickert after I said I wanted a "no-fuss" sales experience. I then met Scott and experienced a full-service and very pleasant 2015 Outlander Sport purchase. The finance manager, Ronnie, was just as pleasant and helpful as Scott and Larry were!Please consider this a very special thanks to all involved, but especially to Scott! We had great discussions and many laughs; I wonder how many other customers can say they spent a great day at a car dealership, especially on a Saturday!I'll be back many times for the great service as my new car gets its maintenance done.

candice321

Sep 17, 2015

Thank you Scott for finding a way to get me a car that I love! Ya'll were amazing and took your time to make sure my husband and I got the best deal. Scott you were very patient through the whole process and delt with all my questions. Thank you so much for helping get my first car off the lot!!!

Skeevan

Sep 17, 2015

Thank you Scott & Don Herring Plano for making the otherwise arduous task of buying a car more enjoyable. From passing the time with good conversation to doing everything you could to get us the best deal on the car my wife wanted, it's truly been an enjoyable experience. I will be sending everyone I know to Scott at Don Herring Plano for their next car.

carolpreston1

Sep 13, 2015

My experience with Don Herring Mitsubishi is beyond belief... Finally a dealer who truly cares about his customers... I have had the most pleasant experience with my recent purchase of a new Outlander... I'm a second time Mitsubishi buyer with Don Herring's group so I have had years of experience with the wonderful service they always provide... Scott and Brett went out of their way to find me the car of my dreams and get it into the dealership for me to pick up... I am thrilled with my Outlander....Scott was so very helpful and nice... Helped me unload my Endeavor and put all my belongings in the new car... He even moved my puppy basket from the old car to the new one and hooked it up so my dog could enjoy his new ride.... He took my phone and synced with my new car and downloaded my contacts so any calls could be made with ease... He made sure I got everything transferred over and went over each asset and feature of my new car... You could not ask for a nicer gentleman and he has a wealth of knowledge to share with any customer... I can't recommend the dealership or the salesmen highly enough... Am I a satisfied customer? You Betcha!! Will I buy again and refer them to anyone I know who may be interested?? You Betcha!! without any hesitation at all... Thank you Don Herring and all you great guys for a wonderful buying experience... You could all teach classes on how to treat customers so that they know beyond a doubt you care and are willing and able to assist them with the purchase and with the service afterward.... You are all awesome!!! If you are in the market for a new car go see these guys.. You won't believe the wonderful experience you will have until you are there and you begin to wonder why it took you so long to find them...Thanks againCarol Preston

william

Sep 3, 2015

if you want a new or used car at a great dealer and personal experience I would recommend you go to don herring Mitsubishi and talk to Brett Cantrell. He is the general sales manager. I went there with many problems and an upside down car . Well after 60 years of buying cars no one I mean no one was better at fixing my problems and putting me in a great new car,,,, wow please check this dealership and Brett Cantrell out before you go anyplace else.William l blackburn

JoeC

Aug 29, 2015

As soon as my wife and I arrived we were greeted by everyone. Then we had the pleasure of meeting Scott, awesome salesman. Great personality, showed he really cared about what he does, and above all, his customers. Even though I went in knowing what I want, he sold me on the car anyway. Informed me on things that I didn't even know about my vehicle. And even though we were there till just about closing time, we still had the best and fastest experience. So thank you greatly Scott and Don Herring, for going that extra mile for us and putting us in an awesome ride.

Elena P

Aug 23, 2015

I s enjoyed to have my car serviced at this dealership. I came in without any appointment for the vehicle state inspection, I was told that it would take about one hour; it was ready within 45 minutes

Sunshine

Aug 15, 2015

My experience was awesome and great guy,love the car,going to send my oldest son to see Scott and hope he can get a new car too.

Muttley98

Aug 14, 2015

Dropped my car off at 12:30. They said it would be done in 2.5 hours. They were done in 2 hours. The people are friendly and the service was outstanding!

n8vTxn

Aug 9, 2015

I've had my Outlander for two years and all service done at Don Herring in Plano. I am always treated like a VIP. The service is always quick and my vehicle is always clean. JT managed my most recent visit, and, as always, greeted me with a smile. When the service was done, he escorted me to the service desk and I was out in five minutes. The entire service call was about half an hour, including the car wash.

JBoulet

Aug 8, 2015

I met with Scott Fickert in my quest to purchase a new car. It has always been a dream of mine to buy a brand new car right off the show room floor and Scott was the man that met the challenge. Scott set me down and went over all of the options available too me and did so in a non pushy manner. He presented the info and let me make the decision. Ultimately, Scott presented an offer that I simply could not walk away from. And I'm happy. I was all smiles as I drove all the lot and drove my new car home. Thank you Scott, Thank you Don Herring and Thank you Mitsubishi. I look forward to our continued partner ship and business.

Darcy

Aug 7, 2015

Over the weekend I went out to start my Outlander Sport only to find it would not start. I called Mitsubishi roadside assistance and waited over 3 hours for a tow truck that never came. It was a horrible experience in the hot Texas heat. I called the dealership and was able to work with JT and Tony in the service department. They were able to send a tow in less than an hour and even stayed after closing to fix my car. I greatly appreciate all of their help and was able to continue my weekend. They were able to turn this experience from a horrible one to an excellent one! Thanks JT and Tony, you guys are the reason I will only use Don Herring's service department in the future!

Elena P

Aug 4, 2015

I had a service scheduled to have the 10K maintenance and some other minor fixes needed to my car. J.T. was very helpful, he took care of everything and I received the car serviced and washed shortly.There is not too much to wait, drink a coffee, read a magazine or watch the kids in the playroom.Everybody is polite, friendly and helpful.

Joe M

Aug 4, 2015

Honest, reliable service consultants with expert technical staff. Daughters 2004 Endeavor Ignition key was stuck and the Don Herring Mitsubishi team resolved issue. Purchased vehicle new and they have maintained it flawlessly.

machelle

Aug 4, 2015

Always great experience Brett and Mike are awesome. Quickest car buying experience I ever had. I tell people about Don Herring all the time. Yay!

outlnader

Jul 25, 2015

Our experience at Don Herring Plano was exceptional. Scott Fickert was over the top helpful. He listened to what we wanted and was able to sell us a beautiful used 2014 Outlander in the utmost honest way.We stayed in our budget and there was no pressure. My husband and I feel the negotiations and buying experience were totally on our terms. We are so happy when we left the dealership we couldn't sleep and at 11:00 at night, SCOTT WAS WONDERFUL!!!.

CruisingGTStyle

Jul 24, 2015

Scott was very thorough in helping me have a great experience in purchasing my 2015 Outlander. I am very satisfied with his product knowledge and willingness to find the right vehicle with features that I wanted in a new vehicle.

Mark M

Jul 21, 2015

My buying experience was very positive. I like the no haggle pricing. The car I wanted was represented well and priced very reasonably. Scott greeted me like a person and not a vulture. He was interested in getting me what I needed, not just moving product off the lot. I would for sure send business here. Steve, the used car manager was upfront about the vehicle and when I wasn't satisfied with the alignment, he had the car aligned immediately. Straight as an arrow. I purchased some goodies from the parts department and Lonnie was very positive and easy to deal with. While in the vicinity of the service department, Tony, the service manager introduced himself, (like a person and not a vulture) and gave me a discount coupon toward my next service on the vehicle. I appreciate the conscientious effort by all of the employees to see that I got what I needed and was happy and comfortable with my purchase.

missktroy

Jul 21, 2015

I came into the dealership very hesitant to buy a car due to the fact that I am only 21, and have no credit. I was worried that I would get stuck there for hours and have to argue my prices down. Scott greeted my parents and I in the blazing Texas sun with a genuine smile and helped us get right down to business since I already knew which car I wanted. He gave me a great price, and showed me all the bells and whistles to my car. I'm so satisfied with my 2015 Mitsubishi Lancer! I recommend Scott Fickert, by the way he is hilarious, and Don Herring Mitsubishi to anyone! -Kristen Troy

Alliedawn123

Jul 15, 2015

As far as car buying goes this was the best experience I've ever had! Scott Fickert was so helpful and nice. He answered all of my questions and got me into the perfect car for me and my son. He's one of the best salesmen I've come in contact with; He was great with my kid, knew what he was talking about and wasn't pushy in any way!! If I am ever in need of a vehicle I'll be back here to him. so if you want a easy experience

Slash5

Jul 14, 2015

Excellent buying experience. Scott and everyone at the dealership made our visit an enjoyable experience. I would recommend to anyone looking for a new car go to this dealership.

RJ

Jul 13, 2015

Scott was great to work with and made my purchase run smoothly. he worked hard to overcome Issues and give me the deal I wanted. Will definitely send my friends to see him when they need a car. if you want a great deal call Scott at 214-729-8626

biljohns

Jun 29, 2015

I just recently had my 2001 Mirage serviced at the Plano location. JT and team were great! I had a laundry list of services that needed to be perform and they got the car back to me in a timely manner. I definitely recommend DH Plano!

cwilliams106

May 26, 2015

This was a great experience. JT made sure that not only did the repairs I was in for were completed, but he also went above and beyond by doing extra things like cleaning the throttle plate and EGR valve that were not supposed to be done. JT wanted the car running correctly at the right RPM's and took these extra steps, AT NO CHARGE, to make my car run tip top when I got it back. I was a former mechanic back in the mid '80's, and I am very picky about my car and who does the service. This dealer has done every bit of service to this car since it was new, and I have never had a problem or concern. They know the car is my baby, and they always take care with it. These folks always do the extra things that I would have done when I was servicing cars back in the 80's, and that is hard to find now days. DHMP will always have my business, hands down.

Navy 2407

May 19, 2015

The service went by faster than I thought it would and the employees were very respectful! I would defiantly recommend this place to others, especially since it's a great car too.

MARRSLANCER

May 13, 2015

Bridget was very pleasant and efficient and personable. This is the only dealership in my lifetime (59 yrs) where the service is quick, easy and the personnel check back with you shortly after your visit. Also I want to note that I receive periodic correspondence from Arturo checking to see how I am doing, Great service from Sales and Service personal

TEAM WILSON!!!!

May 13, 2015

I am very well pleased with service at Don Herring Mitsubishi Plano The staff is always in good spirits service is always Top Notch!! they take good care of you

gingerfishwife

May 6, 2015

I was pleased with the speed and service with Don Herring in Plano. Bridget is always a pleasure to work with. I will return for more service in the future.

Sharda

May 4, 2015

I've been working with JT Turner for a while now, he's knowledgeable, knows my name, keeps me informed of all issues and how my 10year old Mitsubishi Endeavor progressing. It's an awesome truck and JT Turner is the BEST!

newcardan

May 1, 2015

I initially went in to look at a used Honda Civic but after I drove it I decided it was too small for me. Brett asked me if id considered a new car and I explained to Mike and Brett I hadn't as I didn't think id get approved with my credit. They managed to get me into a brand new Outlander Sport SE at an affordable price, something I hadn't thought possible. This is my first new car! I used to just buy used cars but with this new one it has a 10y 100k warranty, 5 year(24hour) road side assistance, ect.. in the long run its a better deal than any used car I ever bought. There is something to be said about peace of mind. Now I can check off transportation as one of things I don't have to worry about any more. Insurance even gave me a new car discount. Thanks again Brett, Mike!! ThanksDan

Diamond10

Apr 20, 2015

JT is excellent. He is always helpful and understanding. He is a great service advisor. He always keeps me up to date of the repairs and money I invest in my car. He has really helped me keep my car running for the past 8 years. Thanks JT!!

Vicki444

Apr 6, 2015

Larry is the Best service adviser a client could have! Jason is the Best sales rep!The customer service that is provided by this dealership is outstanding. The employees develop a relationship with you and really work to make sure the clients needs and desires are met to the best of their ability. The are professional, knowledgeable, friendly and courteous.

roger p

Apr 3, 2015

Took my Lancer for 30,000 mile service~Bridget (my adviser) was great as always! Very happy with all my service from Plano! Highly recommend them to everyone! Thanks!

Frank55

Apr 1, 2015

I took my Lancer Sports-back for regular maintenance. The service advisor, Bridget, was very helpful and expedient. The mechanic tested and replaced the battery under warranty, in addition to the service I expected. Thank you for the great work.

pthomas64

Mar 27, 2015

I came for vehicle inspection report. JT Turner got me in and out no time. I have been getting all my services done since I bought my Outlander Sports and I have been satisfied.

Becky

Mar 20, 2015

I love my Outlander. I have a great respect for my service advisor Larry Ashe. He is just the best to work with. Thanks you

Courtney

Mar 14, 2015

I was very nervous about coming in and buying my first car but Scott made it very nice and easy for me. And not only did I get a great car but a great deal. I really appreciate everything and how comfortable he made it for me. Scott is very friendly and easy going and I thank you very much."

alber

Mar 12, 2015

"Thank's to Scott, My experience getting my new purchase at Don Herring mitsubishi Plano, It has been totally satisfactory! Mainly with the experience, Good customer service and professionalism that Scott Fickert shows along the whole process to get my New Outlander!

Larry Hoffman

Mar 9, 2015

As always, a greatly appreciated service experience working with your service team through Larry; we rely on your knowledgeable and professional staff to keep our four Mitsubishi's running great and have never had a bad experience in coming up on 15 years of doing business with Don Herring - keep it up, we love our Mitsubishi's! Sherri recently helped me get the web-based service records for all four of our vehicles in good working order for access from our PC's and wireless devices and information use moving forward; kudos for implementation and support of the tool - we really like it!

Designzall

Mar 7, 2015

This is our second time to make a purchase at Don Herring Mitsubishi. The reason for our return was salesman Scott Fickert. His extensive knowledge of Mitsubishi products as well as performance vehicles in general made for an outstanding experience. The entire staff was friendly and helpful as well, making this purchase stress-free. We definitely will be coming back for our next purchase.

nnyland

Mar 7, 2015

Mike Rice was awesome. I emailed the dealership through True Cars and Mike reached out to me using 3 ways of contact (email, phone call, and text) within an hour of my inquiry. All the other dealerships sent me an email and called the next day. I asked him to hold the car for me until I arrived which he did (don't know if there was a lot of interest in the car but he had it ready when I arrived). We went for a drive, I told him my price range, and they met it. I had a pre-approved loan which he said was a great rate but felt they could do better...and they did. That is when we met Ralph Knight. He asked me if I wanted any coverage on the vehicle and I told him no because my budget was tight. He said no problem, had me sign about 3 documents, and we were on our way. I have never experienced such a quick way to purchase a vehicle and Ralph didn't force me to buy something I didn't want to. My wife even commented that she expected to be there 3 hours, just in financing . From the time I arrived to the time I left, the whole process took about 2 hours...and they threw in a car wash. They forgot to fill the gas tank but if I would have caught it earlier, I am sure they would have rushed over to do it! Thanks for putting my faith back into dealerships guys! Both of you were awesome and I will be telling people to see Mike and Ralph at Don Herring Mitsubishi! Also, Steve, the sales manager came over and thanked us for purchasing a car and even gave us a little back story on the previous owner. Just a great experience all the way around. (Noah and Alexis Nylander)

shirehorse

Mar 5, 2015

I knew exactly what I wanted with what options. They located the color with the options I requested in a few hours. I bought the same car again, just 2015 instead of 2011. I dealt with the same man. He is a groovy guy. He is fun to xxxxxxxx with during the buying process.This car is perfect for me. 2015 white Mitsubishi Outlander sport - panoramic roof, navigation package, upgraded stereo package, leather, 2 wheel drive with CVT transmission.Hoorah!

Moneek1978

Feb 25, 2015

"This is my first purchase of a brand new car and after searching for the right vehicle, I came across Don Herring. Scott was the best salesman I've ever done business with. He was informational and cared about my car needs. He made my buying process seamless and easy. I'm so glad I came here & I will definitely recommend this dealership and Scott to others!" Call Scott at -214-729-8626

Elena P

Feb 17, 2015

Both, me and my husband come at this dealership to buy, and to repair our cars. Last week we had both cars repaired and I can't stress enough the help in explaining in advance the charges, in providing advice/options and keep us informed about the status of the service. We want to appreciate Larry Ashe as a good asset to your company.E&N

Greenegg2015

Feb 15, 2015

Scott Fickertt is one of the nicest sales persons I ever met. He was honest and very helpful with the purchase of our new car. He helped us thru the whole process explaining everything my husband and I needed to know. I would recommend this place if you are looking for a new car. I am very pleased with service, honesty, and showmanship they have taking care of customers. I wish stores of all kinds had these salespeople in their stores. I would shop everyday just to get good service. Service goes a long way. Thank you for the mail out that made this visit possible. Thank you for everything. I am really enjoying my new car.

kleck

Jan 8, 2015

Once again the service provided was what I have grown to expect every time I go to Mitsubishi Plano exceptional. From the time I turned in my car into Larry until the time I left Larry kept me informed on the status of my inspection and oil change. During this time the service department identified that I needed a new battery and replaced it. While waiting I observed the sales department go out of their way to assist customers with their questions etc even though they were not there to purchase a vehicle. I observed the same approach to customer service for the parts department. Once again excellent service from Mitsubishi Plano

jsingh677

Dec 30, 2014

Coming back to trade in my car I bought a year ago from Scott he was very helpful, The transition was very smooth and he explained everything. Scott is a very good asset to the Don Herring Plano. It is always good doing business with him he responded to all of my calls and helped me to trade in my current car and get a Mitsubishi Outlander Sport. Scott Thank you!

DOMINIQUE NORMAN

Nov 13, 2014

This is my 3rd Mitsubishi and overall I receive good service from Don Herring in Plano. Both JT and Larry are cordial and receptive to my service needs. I am currently awaiting a part (belt) for a recall, but my service engine soon light came on so I took my vehicle in for analysis. To my surprise there was a charge of $100 to determine the "issue", but then I was told it was faulty (misreading) error code for the catalytic converter and there was no issue - no damaged parts that would normally cause that light to come on. They just needed to reset the "mainboard" and that would turn off the service engine soon light. This was a cost of $125.00 total. Thank goodness Larry helped me find a coupon on the website for 10% off (every little bit helps!). I realize the service team does not set the prices. I just really thought that price was extremely high. It took less than 30 minutes to complete. I am a long term customer, my service history will show ALL work is completed at Don Herring (even oil changes) - the only exception is tires. I believe that should be taken in to account from a "valued customer" aspect. Thank you-

Scott Mattiza

Nov 4, 2014

Scott did an awesome job making sure all of our questions andconcerns were addressed and that we were comfortable with ourdecision! Scott has a knack for making time go fast with his outgoingpersonality and the experience , Pleasant with his patience! :)

lilashmom

Oct 20, 2014

Brought my car in to have a key repaired. Jay Vandiver (name on receipt) saved me money by being able to fix the broken super glued key I brought in instead of selling me a more expensive new one. Although I decided to also purchase a new one it was nice that I saved money on the other one also. Staff was very nice as just about everyone that passed me acknowledged me in some way or another. Can't forget the super nice lady (name not on receipt, sorry) that checked me in back in the service department.....she even sat down and discussed my upcoming trip to visit my daughter in the Air Force before she left for the day. Very friendly. Complimentary wash also!

pin214

Oct 20, 2014

I heard stories about this place n they were right. Mr scott helped me out alot. He got me the help Ive been looking for and made realize that I was paying to much money to my previous vehicle. I was gunna end up paying 12grand for a 1 grand worth car. N I said give me some options n he gave them to me n I chose wisely n got my 2014 mirage which I really like. Its great on gas n have a little deep tone to it when you acelerate. Great car over all. I really recommend this place to everybody cus you'll be amazed at how important they make you feel. Always asking if everythings ok. N saying that they'll be with you in a second. That stuff right there makes you feel like you matter n thats a good way to keep customers. Definately buying another car there anytime.

jerrys55

Oct 11, 2014

"This is my second Mitsubishi I purchased from Scott. He has been a great person to work with both times getting me a great deal in each case. He has always been great at following up and cares for the people he sells to. If you are interested in a new Mitsubishi I can not recommend Scott enough Call 214-729-8626"

bryanwas

Oct 9, 2014

he ways awesome . . "Easy to work with, very persuasive. Understanding of individual circumstances & willing to accommodate individual needs & concerns. Recommend him and will return Thank you Scott." ...

taylorhowerton

Oct 9, 2014

I bought my 2014 Mitsubishi Mirage from Mike Rice! He's such a great sales men. He worked with us to get a great deal and even tried to help us with insurance. They go out of their way to help us. This dealer ship is awesome!!!

Justin.S

Oct 4, 2014

Hey let me just tell you if you're in the market for a car, go talk to Scott Flickert. He will help get it taken care of. The service at Don Herring Mitsubishi in Plano (I can't speak for the other Don Herring's but I'm sure its similar.) We were on a tight deadline to get a vehicle due to a recent collision in our Lancer. We ended up getting a 2015 Mitsubishi Outlander Sport. We love the vehicle (My wife apparently doesn't like new car smell but the kids won't let that stick around long) Anyway Scott got us a good deal we're happy with and it ended up better than our financing we already had when we came up there. Be sure to check them out and ask for Scott.

mdjml

Oct 1, 2014

I had cash-in-hand waiting to hear from RJ ("internet specialist") - after he reached out to me telling me the car I wanted was available; - after calling and emailing - got the requested vehicle history from someone else in the dealership after trying to reach RJ for hours - then came up to the lot within the hour to find it "had just been sold" - Feels like a Bait and Switch - or at the least inconsiderate salesmanship for not getting back to me.

Kourtni Burrell

Sep 30, 2014

First off let me say Scott is AMAZING!!! His professional customer service and swift response . I told him what I needed and he got it done for me in a timely manner. He provided me with everything I wanted and more. I would definitely recommend he to my friends and family. Call Scott 214-729-8626 for a wonderful buying experience "

barneybp

Sep 28, 2014

we came in just to look! Scott got a hold of us and we never stopped until we are now the proud owners of a Mitsubishi Outlander Sport. Scott is very knowledgeable , friendly and made the whole process so easy. We are very happy with the whole procedure. Thanks a million Scott.

Divya Ajay

Sep 20, 2014

We bought a used car from Don herring, 2008 Hyundai Elantra. The service provided by Scott is really good and also the car is running great. We are very happy that finally we found a best place to buy a car.Thanks

Tyler Brown

Sep 7, 2014

This was a brand new experience for me and Scott made it great from the start he was very laid back and wanted me to see the values in the cars for myself. Not knowing what I wanted when I first came in Scott worked hard to see that I found the vehicle that fit me for the price I was looking to spend. THANK YOU SCOTT!!

sjaroenrak9

Sep 6, 2014

I bought a brand new EVO X from Don Herring Plano with Scott Fickertt. I first called in dealership and asked about car availability. Scott picked up the phone and told me to come check it out. My first impression with Scott is that he always takes his customer seriously no matter who old you are. (I was young and trying to buy my first car without my parent's help). Scott took me out for my test drive and gave me excellent explanations about the car. My credit score wasn't very good at the time. Scott went above and beyond and got me the car I want with the best price I can get. With Scott's help, the whole process went very smooth and seamlessly. I'm highly recommended Don Herring and...of course you definitely need to talk to Scott Fickertt for you next car. JT Turner is a big help also when I took my car for services. Thanks! Scott and JT

lonestarwilsons

Sep 3, 2014

Scott was great! He was friendly and knowledgeable . We walked the lot to determine the exact model & options that fit my needs.Scott made the whole process as easy as possible and got me the deal I needed. Thanks Scott for making it so easy!

jskidmor

Aug 28, 2014

I really appreciated Scott Fickert's assistance in guiding us through the new car purchase process. My wife and I are very detail oriented, and Scott carefully, efficiently, and patiently made sure we had the input we needed to confidently move forward. The i-MiEV (my wife calls it "my Eve" from the movie Wall-e) is a peppy, fun, and very inexpensive to drive vehicle. The recent price reduction combined with state and federal incentives essentially make this car a must buy. We have worked with Don Herring for many years, and have always felt they care and are fair.

christi.gilliland.3

Aug 27, 2014

I purchased a brand new car a few years ago from a different dealership. I hated that car since about day 2 of owning it. Since then I have paid attention to different promotions that I see going on at different dealerships, and I check things out when I think an offer looks good. I was not about to be sold something that I would be unhappy with again, and I was not about to pay for something that wouldn't fit my budget. When I went into Don Herring Mitsubishi Scott immediately greeted me and made me feel at ease. He listened to me when I told him what I wanted and didn't want in a car and payed attention to my financial stubbornness. In all my years of car buying I've never had someone help me who made me feel like they genuinely cared about what I wanted and needed. I was happy when I left the dealership almost a month ago, and I'm even more happy today because I'm completely in love with my Mitsubishi. I am definitely referring everyone I know to go see Scott.

kskidmortx1

Aug 27, 2014

Scott Fickertt was very helpful and made everything as smooth as possible in purchasing our brand new Mitsubishi i-MiEV. It is a totally electric car that has to be driven to be believed! We have had it for almost a week now, and it is simply FABULOUS. I can't say enough about this car!.We haven't purchased a brand new car in 30 years, let alone one that is 100% battery-powered, so this was scary experience. Scott and all the team at Don Herring made this a great experience and a wonderfully quick sale at a great price. We have been customers of Don Herring for service on our 2 Montero's for more than 15 years. We are very happy and will be lifetime customers. I recommend calling Scott to get the best deal and customer service at 214-729-7626. Kelley S.

Melissau658

Aug 10, 2014

"Scott this has been By Far thr easiest car purchase / lease ever. I appreciate you literally jumping thru hoops to make it work happen. Thank you for your honesty, patience and the willingness to help a single Mommy! You Rock!"

Lisa D.

Aug 8, 2014

I just want to say mooove over SCOTT! lol Alex Armenta is in the house!!! He helped me get in to a car that I had my eyes on all day yesterday while at work. He made this experience wonderful. I have never had someone whom cared about what I really wanted. He made it happen. My sister & brother n law told me I wasnt going to be disappointed and boy were they right! Thank you Alex and staff for getting me in my New Outlander! I love it! Lisa Dove

Richard hinckley

Aug 7, 2014

I really enjoyed the day I spent shopping the cars and felt comfortable with Scott and all the staff.Thanks to all and looking forward dealing with you in the future.

djblair

Aug 2, 2014

Scott was personable, professional and efficient. I gave him parameters I had to meet and he accepted the challenge and closed the deal. I got a better deal than I expected was possible and will definitely send my friends Scott's way.

jgs211

Jul 23, 2014

"Scott Fickert was such a wonderful sales person for Don Herring Mitsubishi Plano and he made it quite nice for me. I decided that I wanted to buy my car on my own accord with no help from my husband. Scott made it very easy and enjoyable helping me to get a new lancer which is what I wanted. Call Scott at 214-729-8626 for a great experience."

nate8

Jul 9, 2014

I wasn't looking forward to dealing with car salesmen when looking for a new car, but I was quite surprised with how easy it was to work with Scott. He made the car buying process easy and effective. During the test drive, he was very knowledgable about the car I was interested in, and was easy to talk with. He also kept the negotiation painfree and to the point. I would definitely recommend Scott and this dealership to my friends.

Clayton_Cox

Jul 2, 2014

My visit to Don Herring started as a routine oil change for my new 2014 Mitsubishi Lancer. But went much further from there. As I dropped my vehicle off with Bridget for my oil change I jokingly asked if I could possibly see how a Mitsubishi Evolution is and to my amazement, Bridget was all for it and set me up with Scott. Scott was busy at the moment so he set us up with RJ I believe for the time being. RJ started it off by saying no we couldn't mess with the Evo without a credit application or $1000 deposit. He appeared ready to blow us off. Along with many other lies we had learned he told us. After meeting Scott he fixed everything that RJ had told us then after talking for a while learning many great techniques as being a salesmen myself. The great thing about Scott was that even though we weren't there to buy that day. He treated us as potential buyers for the future and not just brushing us off. He took the time to get to know us and talk to us. When I am ready to buy my next Mitsubishi it will definitely be from Scott. It was a great experience from Don Herring Mitsubishi.

roswel

Jul 2, 2014

We have owned five Mitsubishi cars including this recent purchase, and three of them have been done at Don Herring Mitsubishi Plano! We love the customer services you provide and know that we can visit your store without feeling pressured to buy anything we do not want. Our experience is that we can go only to discuss a future or possible purchase and you will not harass us or send massive e-mails to pressure us into buying. You are driven to sale but never pushy! Thank you for your excellence service and for the quality of sales rep you hire. We loved doing business with Scott!!

txlindseys

Jun 30, 2014

Highly recommend our salesman Scott Fickert and the Don Herring Mitsubishi Plano dealership. Scott made the whole buying process easy and enjoyable from beginning to end. We found the perfect car for our daughter to take to college at a great price. He made the 40 mile drive to his dealership worth the trip! We will be back!!

Rachellindsey

Jun 28, 2014

Scott was awesome very friendly gave us a great deal on the car. Very friendly and talkative, best car salesperson we've ever had at a dealership

t wade

Jun 21, 2014

Mr scott fickert was very professional and helpful,giving me a fair and good deal i would definitely buy from him again.I would recommend him to anyone looking to buy a car.

CKG14

May 23, 2014

Thank you very much to both Scott Fickert and Gillian Mbugua for working with me to find just the right car. You and the whole team at Don Herring are fabulous!

imjaygarcia

May 6, 2014

I came here thinking that I would do nothing but stay inside the building and do nothing. But I was surprised when Scott invited me to take a test drive with my dad in two vehicles. I had a great time learning about vehicles and how they work. And now I just might have a new car to enjoy with my family. So I thank Don Herring but mostly Scott Fickert. We will come back to Don Herring to make our second purchase soon. At Don Herring North Mitsubishi, we firmly believe that the purchase of a vehicle is just the beginning of our relationship with you. I can I can personally assure you that we are totally committed to making sure your driving experience is nothing less than the best at all times. Since you've placed your confidence with us, everyone here at Don Herring North Mitsubishi realizes that your satisfaction is the key to our future.Please give me a call any time you have a question or a special request. I specialize in making your life easier.From all of us here at Don Herring North Mitsubishi, Thank you.Sincerely, Kristen & Daddy

rsteel68

Apr 15, 2014

Scott did a great job!! Helped me out of a bad situation with my 2011 Galantm Made me feel very comfortable and at ease. Thank you."

tonyjenkins2

Apr 10, 2014

"We came in & felt welcome instantly I knew what I was looking for & had already discussed what car I wanted prior to coming in. The process very simple & feel very satisfied with my purchase. I am very Happy with the decision I made of choosing Don Herring & having the opportunity in working with Scott."

Cebrina97

Apr 4, 2014

I chose all 5's because everything about my experience, from my first email inquiry until my last phone call was pleasant. Alex and Jason both worked hard to get me the best deal on a outlander sport. They were very patient with me, and were both very polite and willing to answer all my questions. I would definitely highly recommend Don Herring Mitsubishi! Thanks for everything..

terri1913

Apr 3, 2014

Jason Johnson was very knowledgeable of his inventory and worked tirelessly to find us the right car in our price range for our daughter. He was kind to follow up with us from time to time following the sale. He really cares about his customers, your satisfaction, and I am pleased to give him a good recommendation. Go to Don Herring Mitsubishi and ASK for Jason Johnson. I will definitely be back to shop for our next vehicle with him.

gmccurry1

Apr 1, 2014

Jason was friendly and honest! I visited several dealerships before buying from Jason and it was his amazing ability to work with my needs that ended with my purchase of a new car! Great job Jason!

MrsCook13

Mar 27, 2014

I came in wanting a new 2014 Mitsubishi Mirage, but I knew it wasn't't going to be easy since I've never bought a car before and had heard how complicated car shopping was. Thanks to Scott and everyone here at Don Herring it was so easy! Scott was very helpful and answered all of our questions and concerns we will definitely be back for our next car! :)

Kdlupo

Mar 10, 2014

Purchasing a new rig can be a stressful experience. But I found this dealership and Scott to be very easy to work with and stress free. I never felt pressured to make purchase. When we started to run numbers I felt very comfortable about negotiating. It was probably one of the better car buying experiences I have ever had.

jsingh677

Mar 8, 2014

I have been given Excellent Service. Worked with me to get the best deal. Worked with me to over come all the obstacles. Working very hard and making sure customer is happy at the end. "Thank you, Scott" for all the help through out the deal. Appreciate all your efforts! I will recommend others as well.

ceciliamarie23

Mar 4, 2014

I came in the dealership to see my options and was not expecting to finance a car. Scott and everyone else were very helpful with getting me a car. I was in desperate need for one!

topdogg616

Feb 20, 2014

Scott made my purchase quick and easy. I received the car I want with all the features I requested. I would recommend Scott and the dealership to anyone looking to purchase a new car.

amberbox

Feb 19, 2014

Absolutely the best dealership we have ever worked with. They worked so hard for us to get us into the vehicle we wanted and at a fantastic rate despite our unique situation. Everyone there was so friendly and were great with all 3 of our small children (who were extremely fussy).Highly recommend and will be using them again for our next vehicle purchase later this year.

Catalana

Feb 4, 2014

I wanted to take a minute to rave about your car sales personnel! We bought as Mitsubishi Outlander this past Saturday. Scott and Alex where our sales contact.They treated us with respect, where very well informed about the product and never grew tired answering all the many questions we had on each model. I will recommend your dealership to all my friends.We appreciate all the help and the great service you provided for us. Give the guys a raise, will you! kind regards, Rosa Fabre

DipeshPandey

Jan 22, 2014

Overall my issue was fixed when I got a phone call from DREW kennedy. He apolbefore. for the inconvenience and fixed the issues I had before. I did buy the car I wanted from here and I am happy with my new lancer.

Natashe01

Jan 16, 2014

The Don Herring staff in Plano were very polite, caring, helpful, and professional. The sales rep. Scott Fickert made me feel has, if I was visiting an old friend in the mist of looking to get a new car. He was very with knowledgeable the cars, and he made sure we found something I would love to drive in. I enjoyed my time here with the Don Herring Plano location to look and get a car. I would recommend anyone looking to get a car to come here. You wouldn't regret it.

genemariano

Jan 13, 2014

My 2014 EVO X needed a 4 wheel alignment which could not be done here in Shreveport, LA. I drove 250 miles to Don Herring where I purchased the car as well. My experience at that dealership has always been very positive. JT acknowledged my appointment and was able to deliver his promise with regards to the waiting time. JAY who is a "master" tech was very professional in explaining the work he has done and was very accommodating on some other questions I had. He's affect was that of a knowledgeable and credible service tech. The parts manager who just saw me waiting plainly told me how much he appreciated my business. So far, I didn't have that "feeling" of doubt over their honesty and integrity. I was appreciative of the fact that they even cleaned my car which is an experience I've always had with my previous BMWs. The best part of my experience was my drive home! The alignment and wheel balancing made a significant difference with the way my car drove. I thoroughly enjoyed it and was then pleased with the expenses I incurred for that service including a night's stay at a nearby hotel. I definitely will bring my car back for the 15K (?) and the major 30K mile service.

lmarten

Jan 7, 2014

I would like to thank Scott and the team at Don Herring Mitsubishi for their assaitance in my quest to find the right new car for me. Scott was very knowledgable about the product line and available features. His friendly and not pushy attitude helped make this buying experience very enjoyable.Sincerely,Lane Marten

Aleeseg

Dec 28, 2013

Made everything very easy and were happy to work with what I needed. Welcoming and family feel. Glad I purchased my first new car here.

Marciaac

Dec 16, 2013

The first time i enter to the dealer Mr Johnson he recived us perfect and he help us to buy the car the we needed , thanks !

txlunchlady

Dec 14, 2013

Was doing some comparison shopping on an Outlander with Don Herring and Mitsubishi dealership in Hurst. Trying to decide if I should drive the extra distance and wanted to do some of the homework from the comfort of my own home. Don Herring was slow to call back initially. Ok, dealerships are busy, no biggie. I would not think so during an ice storm, but maybe. I don't know, I wasn't there. Had slow response time to email. Felt like I was pulling teeth when trying to get an answer. Maybe they only want to deal with you face to face to make sure I'm serious. Ok, but if I'm going to drive the extra distance to their dealership, I want to make sure it's worth my time - - and theirs. Asked for pricing information and got the run around. When asked if the quoted price included the loyalty incentive, it took 3 days to get the answer. Really? It takes 3 days to figure that out? Humm. Started feeling like when I got there I was going to be playing games and feeling trapped and like they wanted to avoid answering hoping that I would just give up and come on in where they could lower the bomb. Not my scene. Got fast straightforward answers to questions elsewhere. Purchased elsewhere as a result.

allensusan

Sep 30, 2013

When I walked in, I only wanted to refinance my Kia. But, Travis, my sales rep, was so super friendly and knowledgeable, I ended up buying a new car. It did take 3 hours from start to finish, but they made the experience so incredibly nice. When I left, I didn't feel like I had been harassed into buying a new car. And I certainly didn't feel exhausted by the experience. Due to my experience with Don Herring Mitsubishi, I will always buy every new car from them if I continue to live in the DFW area.

flip07in

Sep 12, 2013

I visited Don Herring Mitsubishi North to test drive the Outlander Sport and walked away with one! Alex was very honest and straightforward. He provided me with an excellent service expereince and made me feel confident about my new car purchase. He found an even better model to fit my budget, which turned out to be a nicer model than I had researched! He got me into an awesome LE model which blew me away! Brett, his manager, sealed the deal by going above and beyond by working out a great deal with Mitsubishi Motor Credit America. The actual paperwork took only minutes to get through and was one of the few dealers I have visited who surpise you with huge fees when you go to sign your paperwork I was very impressed with my overall experienced, and now trust Don Herring Mitsubishi for all my future car sales. If you are looking to be taken care of, with no sketchy dealer experience, Don Herring Mitsubishi North is an excellent place!

lidadosser83

Sep 9, 2013

I was shopping for a used car and found a great deal at Don Herring Mitsubishi in Plano, TX. Sale associate Scott Fickert was very helpful and knowledgeable about the products. I am very happy with my purchase and would recommend this dealership. Thanks again.Lida.

jmnelson

Aug 26, 2013

After spending a crazy, emotional time trying to get out of a bad dealon my previous vehicle. I walked out of Don Herring Plano happier than I've felt in a long time. Aaron and Scott stuck their necks out and did every possible thing to help me. I am eternally grateful to these two and since buying my car a month ago, I've told so many people my story and reccommend Don Herring to ANYONE in need or desire of a vehicle. THANK YOU SO MUCH!

swapna

Aug 20, 2013

Scott was very helpful in the whole process of our car buying experience. We were very skeptical when we walked into the place because of our prior experience with buying a car at another place and was not exactly what one would call pleasant but Scott was very cordial . He helped us find the right car for the price we wanted to pay and walked out with a smile on our face and of course a new car . Keep up the good work Scott and good luck.swapna

machele07

Aug 14, 2013

The Customer Service was awesome. They practically had my vehicle ready for me to go when I got there. I did not spend the whole day at the dealership. In and out in 1 hour. Will always trade here. Thx! Alex, Jonothan, and Jeff. Awesome team!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

mgdallas

Aug 14, 2013

I had a very pleasurable experience trading in my car for a new one much needed. Scott was very attentive to detailed on my trade. What is definitely refer a friend to Scott and we can back to him on any of my next purchase.

LyndseyTheobald

Aug 12, 2013

I located a car on the internet and called to see if it was available for viewing. Jason asked me to let him verify and call me back. He returned the call within a very short time (less than half an hour) and met me at the door when I arrived at the set appointment time. He had the car pulled to the front and we went for a test drive right away, and even though he knew I had been testing several other cars of that make/model he went over all the features with me. When I told him I would like to purchase the car, he prioritized my paperwork so I could make my next appointment without ever making me feel like he was rushing me through the process. Jeff, the finance employee, also did an excellent job going over the paperwork with me, various options for warranties, gap insurance, and finance packages. I have owned many cars, but this was the most pleasant purchase experience I can remember ever having in obtaining one of those cars.

b778ea

Aug 11, 2013

Travis did an outstanding job! He went above and beyond while helping me get into a new car. Every detail was looked at and taken care of.

samwh

Aug 8, 2013

I was very impressed with Scott's knowledge of the vehicles he sells. He was the consummate professional - answering every question in great detail and quick to find the answers to questions he could not recall from memory. Scott put me at ease, made me laugh, and made the overall buying experience a pleasurable one. Thank you, Scott!!!

lfernandes

Aug 6, 2013

I purchased a 2014 Outlander this weekend. My salesperson, Scott Fickertt was easy to deal with, very friendly and extended an open line of communication. He kept me in the loop during the entire process. Scott was patient and answered the many questions I threw his way concerning the sale, the car's features, and future maintenance. I left the dealership feeling, that even though the purchase had been completed, I could still call and get help from Scott on any issue that arose. This is my third Mitsubishi vehicle, and all of them have been purchased from Don Herring. I would recommend Scott and Don Herring Mitsubishi in Plano, to anyone interested in purchasing a new car.

jiddijatt

Jul 30, 2013

I BOUGHT A NEW MITSUBISHI OUTLANDER FROM DON HERRING IT WAS REALLY PLEASANT EXPERIENCE OF SERVICE I GOT ANYWHERE. ALL THE STUFF ARE VERY FRIENDLY AND THERE SALE PERSON PRABJOT JOE GREWAL REALLY NICE AND HELPFULL GUY I RECOMMEND THIS DEALERSHIP

Mbuitron71

Jul 22, 2013

I walked into Don Herring Mitsubishi very skeptical and pessimistic. After just 3 hrs, I had a new attitude! Scott and Aaron did everything that they could to get my 20 yr old daughter into the "car of her dream.". From the minute we walked in and laid out what we wanted, Scott assured us that we were not only getting a safe and reliable car but a great deal. In the end, we feel like we had the best car shopping experience of our lives! Thanks Scott and Aaron - you guys ROCK!

murrays

Jul 21, 2013

We gave Scott Fickertt and the Don Herring dealership 5 stars because of their helpfulness, selection of Jeeps, and overall willingness to put the customer first. Scott greeted us and helped us with whatever we wanted to look at. He answered all of our questions and if he didn't know the answer he went to ask or look it up. We enjoyed our car buying experience here and would recommend it to anyone looking for a new or used car.

GaryDuke

Jul 20, 2013

Scott was extremely helpful and always went above and beyond to help me with any and all questions and concerns I had in various areas of my car buying experience. Scott work hard to give me a hassle free and streamlined experience that was by far the least stressful that I have ever been a part of. I would wholeheartedly recommend Scott and the entire Don Herring team to anyone buying a car.

maginz

Jul 8, 2013

We had a great salesman, Travis Uriegas. He was super nice, helpful & easy to work with. There was not the usual obnoxious pressure at this dealership. Everyone was nice & friendly. We would definitely recommend Travis & this dealership to others.

chelseaalishag

Jul 3, 2013

The sales people and the finance directors were so very helpful. They even checked out the car I was trading in and let me know that it wasn't driveable and worked diligently to get me approved on a new Lancer so I wouldn't have to continue to drive a dangerous car. They had amazing customer service and were very upfront with me about everything. Best experience I've had purchasing a car on my own!

DGH1

Jul 3, 2013

Scott Fickertt was very genuine and professional throughout the entire sales process from our initial meeting at the dealership and then in explaining the entire sales process in complete detail so I could understand what would take place in the purchase of my 2012 Chrysler 300. I would highly recommend Don Herring Mitsubishi and Scott Fickertt as the very best!! Not at all what I have experienced before in other auto purchases - which were not on the up and up, honest or straight forward.Sincerely,David G. Heth

JTWalden

Jun 24, 2013

Honest up front dealing by Scott and crew. No high pressure sales tactics like alot of other close by dealers. Don Herring knows great sales people!!!

jhakimi

Jun 23, 2013

Scott was a straight shooter from the get go. He did what he promised and I was able to finally get back into and EVO after a 4 year hiatus with BMW ///M. Honest and Integrity goes a long way in my book and Scott earned my business by playing by the rules and not by typical dealer tricks!

dalmatnmum

Jun 20, 2013

When I was doing my research (6-months of research) to purchase a new vehicle that would fit all my needs, I first went to the GMC Dealership to purchase a GMC Terrain, only to find out the Terrain only had a full bench back seat rather than a split seat, which was a total deal-breaker for me due to my needs. I didn't even test drive the Terrain. I was upset that I was going to have to start my research all over again since I didn't have a 2nd choice!!While I was driving to work one day, I saw an Outlander in front of me and I managed to see the entire vehicle and thought "wow" what a great looking vehicle. So I started my research with the Outlander and based on the information I found, I decided it was the vehicle for me. When I arrived at the dealership, I was even more impressed with how well they treat their customers and how hard they worked to get me out of there in as short amount of time as possible while making sure that I was getting and understood all the correct information on my purchase and finance.I decided that I will continue to drive Mitsubishi vehicles throughout the rest of my life and the Plano site will be my dealership of preference.My new Outlander has a 4-cyl engine with ECO Boost and gets great gas mileage, a split back seat as well as a third row seat for all my grandkids. I have 5-grandchildren who range in age from 14yrs to 3 yrs and can't wait to get them all in my new Outlander at the same time.I am about to drive my new outlander to Castle Rock, Colorado to visit my son and his family and I am very excited to make this journey in my new Outlander.Kudos!! Mitsubishi for leading the way!!

danezzy1

Jun 20, 2013

From the first few minutes I walked into the dealership, Scott Fickert was fantastic. Never once did I feel pressured or uncomfortable. He made the entire experience from test drive,to finally purchasing car easy and fun. Overall I think Scott is the best. I would highly recommend him to anybody looking for a new car.

jd4faith

Jun 17, 2013

I purchase new cars about every 12 months. I tried to remember all the cars Ive purchased over the past 15 years the other day and I was able to think of 53. Point being, I have a LOT of interaction with a TON of dealerships. I love cars but HATE the purchasing experience every time. I dread trying to find out where I'm being lied to. Let me also say with those 53 cars I purchased I have NEVER written a review of any kind. I actually enjoyed my day buying a car. I talked old cars with the owner, the sales manager fed me lunch, the price I recieved for my trade actually was higher than talked about on the phone, I was able to test drive the evo the way your supposed to test drive an evo and they wer extemely educated with modds I had on my trade in. I even got to watch drag racing videos on youtube while they put together the paperwork. The numbers were exactly as discussed. The finance and paperwork part of the experience was pleasant. I mean he did tell me about the extended warranty but when I explained about how often I trade, he didnt become annoying about it. I have literally spent an hour trying to say no to an extended warranty only to leave furious. Thank you guys for being honest, humorous, entertaining, giving, and all the things as a believer in Christ I look for but have yet to find until now in a car dealership! I will refer all my friends and will continue to do business with you for years to come!

jap1966

Jun 15, 2013

Scott was very pleasant and easy going. He made my buying experience a breeze. I will definitely return when I need another vehicle. I'm going to tell others and recommend Scott and Don Herring Mitsubishi. Thanks!

slp35150

Jun 13, 2013

Once again, my experience at Don Herring Mitsubishi has been exceptional. My third new car purchase with Mitsubishi has somehow, again, exceeded all expectations and, once again, I couldn't be more pleased with my purchase. Scott Frickert, my sales person with all three cars, has amazed me a third time. Scott's exceptional service and knowledge is again mind-blowing and the Mitsubishi staff is the finest in Texas. I couldn't imagine buying a car anywhere else and will continue coming back to Don Herring Mitsubishi as long as I am a car driver. Sincerely, Stacey Phillips

torresmelissa

Jun 7, 2013

very friendly and helpful loved it! I would definitely recommend this dealership to my friends and family. Best service I have had so far with a dealership.

ashhadi1

May 28, 2013

Scott Fickertt was very pleasant to deal with. He did his best to work us the best deal and was very professional. The buying experience was very pleasant dealing with Scott and the management team at Don Herring Plano. With Scotts help the deal went very fast and easy. Thank you,Ash Hadi

fluffy2580

May 22, 2013

great service all the way around, scott is a great guy, I would recommend to all my friends and family, everyone that handled my transaction was great and the building was in great shape as well.

AnnCozad

May 17, 2013

Another great experience at Don Herring in Plano, where the bar is continuously being raised. It is "our" sales guy, Scott Fickert, that has kept us coming back, We know, without a doubt, that Scott will do whatever he can (bend over backwards, if it was possible!) : ) to put us in the best automobile, at a cost to fit our budget, every time we're in the looking zone!We are really enjoying or new Outlander, in fact, we just traded a 2010 for a 2013!Thank you Scott, and thank you, Don Herring!

jcnicker

May 17, 2013

Overall it was great, though there was some breakdown in communication, the price I thought I was going to pay isn't what I paid. The internet price is based on three incentives of which I only met one. I really can't complain though, i still got the car I wanted for a fairly reasonable price (I guess). They do take care of you at Don Herring Plano, just ask all the right questions to avoid any communication errors and you'll be fine. It was pretty painless compared to my other times at dealers. Scott Fickert is great.

Bardai

May 16, 2013

Scott Fickertt is a wonderful sales person, when we first came in contact I wasn't sure about getting a different vehicle because of my credit score, and that I didn't want to drive an hour to Plano for my time to be wasted or m wasting his time, but when I arrived I saw that this was the least thing to happen I was very pleased.

kathyokoro

May 12, 2013

i met Mr.Scott Ficket after coming into don herrieng looking for a new car wit good gas mileage. Mr. Scott had a great attitude on bot visits. he made my family ffeel very ccomfortable. Mr.Scott had lots of patience with me. he allowed me to call him over & over again he kept the same good attitude, he madde my car buying expereince a great one.

EvoXMR_2012

May 6, 2013

Scott Fickert is a great sales guy and knows these cars well. Friendly and knowledgable and this is my 2nd car I bought from Scott. He's a great guy and will do whatever he can to make your deal work and get you into the car you want.

cardwell1

Apr 28, 2013

I met Scott Fickert after coming in to don herring in search of my dream car.I had three other options and literally went with Scott because of his attitude.and non aggressive behavior.His patience allowed me to make my decision and not be rushed as i had encountered with two other dealerships.Scott followed up with me and what i liked the most was that he allowed me to call him "no pressure".I loved this car buying experience and Scott kept me going.I would recommend Scott and don herring to any friend or family member who is search of a car and the car buying experience.Ty Cardwell

tjguzman84

Apr 16, 2013

Sales Associate Chris was great, very helpful, understanding, and very professional. Probably the best car salesman I have dealt with since shopping for a car started. Chris answered all of my questions truthfully and helped me understand what car buying is all about and made my first car buying experience a success. Because of Chris I will definitely refer Many people including friends and family to Don Herring Mitsubishi to help them make their car buying a success just like Chris did to help me walk out with our new Jeep Compass , Thanks Again Chris!!!!!!!!!!!!

JustinMcElvain

Apr 15, 2013

Couldn't be happier with my experience at Don Herring Mitsubishi! I would consider myself very detail-oriented and I was blown away by this dealership. I do not have any connections with this dealership nor do I have any incentive to write this review other than how pleased I was with my recent purchase and trade-in of my former vehicle. Dwight greeted me immediately upon parking at the dealership. Super nice guy, very friendly, not too aggressive as a salesman (just wanted to find something I would be interested in). I already knew by doing research for hours prior to stepping foot in a dealership what to expect as far as prices both for my car and the car I was interested in purchasing. Without going into details, I got very good to excellent value for my car at least by KBB's standard. I also got the guys at Don Herring to match their internet deal that had included rebates (specific rebates the manufacturer gives that I didn't qualify for). I originally was planning on purchasing another type or brand of vehicle, but the service and deal Don Herring made me blew the other dealerships away. This only confirmed my approval of the purchase when I had leather seats installed later the next week. I dropped it off with a near-empty tank of gas and an already somewhat dirty vehicle. They gave me a brand-new rental (nearly identical to the car I purchased) for the 2 days I was waiting on leather seats to be installed. When I picked up my vehicle, they had filled my tank with gas and washed/cleaned my car again for me! These little things stood out to me and I was impressed by their customer service. Aaron Overton was the general manager there and he personally made sure the leather seats were up to Don Herring's quality standards. I definitely recommend this dealership and am a very satisfied customer that will be a repeat customer someday down the road I'm sure. Thanks again for such professionalism and a great car-buying experience.- Justin M.

kyle18

Apr 14, 2013

I had called Don Herring Mitsubishi Plano and Scott Fickert answered the phone. I had questions about the 2013 Lancer GT and he was so helpful that he actually went to their Irving location and brought over a Black Lancer GT that we were wanting to get for our son to go to college next fall. After taking us on a "very exciting" test drive and working with us on achieving our target goal we were able to drive that car home for our son.Everyone was very helpful and we would recommend Scott Fickert and Don Herring Mitsubishi to any of our friends..

ymehter

Apr 9, 2013

I made 2 visits to Don Herring Plano before I decided on buying an Outlander Sport from them. Scott Fickert was extremely helpful in scheduling my appointments, telling me everything about the car, test drives, etc. When I finally decided to buy, he ensured that all my needs were taken care of and that I could get a price that worked for me. In short, I had a great car buying experience with Scott and would recommend him as the person to meet if you are in the market for a Mitsubishi.

littlepeteseric

Apr 7, 2013

All the people at Don Herring Mitsubishi were great! They were easy to work with, they gave us what we wanted for our trade-ins, & they even found a better vehicle for my husband than what he originally purchased! Don Herring really took care of us! Not the typical run around you get at a car dealership. Would definitely recommend this dealership!!

base72304balla

Apr 6, 2013

I was assisted by Scott Fickert, and he showed more care and attention to my fragile needs and requirements to get into a new vehicle than anyone I've ever come across. Brett was also very good to adhering to my needs, and Jacob was excellent in explaining my finances. On a customer satisfaction scale from 1-10, this customer rates them a 12!

Pootish

Apr 5, 2013

They were great. I really enjoyed working with a group of consummate professions who did an excellent job of making me and my wife feel comfortable with the car buying experience.

sidhukaram

Apr 3, 2013

i am very happy to buy outlander sport. i am vear impressd from Mr. SCOTT FLCKERTT. I spend half day in Don Herring dealership it was very good experince for me.

sdorris

Mar 27, 2013

Thank You Scott for all the help you provided in making my first car purchase happen. I will always remember our fun test drives in my new car. I will recommend this dealership and Scott to anyone.

nwynne

Mar 26, 2013

I decided to purchase my Outlander XLS after the lease expired. Charles Butler was a pleasure to work with yet again.This is the 7th Mitsubishi we have bought from him ! Truly a great guy and wonderful salesman. It's always been a pleasure to do business with Charles and Don't Herring. Can't say enough about their customer service !

Cozads

Mar 25, 2013

Generally, someone with the title of 'Car Salesman', whether new or used, is typically thought of as one who may be a spurious individual. I can honestly say, without a doubt, that Scott Fickertt is definitely NOT that type of person! It has been almost 3 years since we bought a vehicle from him, and from the time we made that purchase, we have considered him a friend. He is a man of character with extraordinary people and leadership skills. My husband and I were in the dealership one day last week to check into a service we had to have done, and spent a little (well, more than a little!) time with Scott. We thoroughly enjoyed our visit with him, we find him to be amezingly amicable, and that he also has what it takes to get us interested in the 2014 Outlander! It's salesmen like Scott Fickertt that will keep people who are in search of an automobile, coming back to Don Herring Mitsubishi! People want to buy from someone that is trustworthy, kind, and who they know will do whatever is in their best interest, before they take ownership of an automobile. That's why we'll be back to see Scott when it is time for our next purchase!

Pchristen

Mar 23, 2013

Charles was very patient with us as we took our time, he was very personable and friendly. He treated me and my family as we we close friends, providing us with great service.

aubrey36

Mar 22, 2013

This is the third Mitisibushi I have brought from this dealership. The salesman, Mr. Butler, is a pleasure to work with. The service after the sale has been extremely satisfactory, so much so that when I decided to purchase a new automobile, I did not even consider any other make or dealership.

diannaduncan57

Mar 22, 2013

We where a couple that did not have the best credit in the past from medical reason but we had paid are car payment great! But they could not help us that Saturday that we came in. But the keep working on it, But we thought that they was just putting us off... But in fact they had been working on it all this time, And we got that wonderful call from Chris Posas. And a wonderful special financing Jacob. The The BEST CAR Dealership Ever...... My family Thank You Don Herring!

stephmk

Feb 8, 2013

My buying experience here at Don Herring Is awsome!! Scott Fickert abd Tim Carpenter are the best in the business of selling cars!! I love the warm feeling you get from the Don Herring Group once I walk in the door.

eljaydacomic1

Feb 1, 2013

I gave this dealership such a high score because of one reason, My sales rep. Mr Scott Flickert, I've been coming to the Don Herring Dealership in Plano for several years now. Thru the fantastic customer service Scott gave the very 1st time my self and my (at the time) wife recieved. Over the course of 5yrs now there has been 4 cars 3 new and one used cars purchased thru Scott. I've worked in Retail, Banking and several other customer service fields and Scott is by far the best Rep I have come across. Scott made me feel important, my opinion was valued and he wanted to know what it was I wanted in a car. Everytime without question Scott displayed fantastic service and a overall great car buying experience. The 1st time I met scott my wife was in the dealership looking to trade in her Outlander. I was only there for support when I ran across a brand new (still on the showroom floor) 2009 Galant rally art. I told Scott I wasnt there for myself but for my wife, he simply replied with "ok let me know when you want to sit in it". As the deal with my wife came to a close and I took his advise to sit in it I feel in love with my 1st Mitsubishi, Scott NEVER made me feel pressured nor did he double talk in any way but what he did was create a new and loyal customer. That day my wife and myself drove away in our new cars, and then 2yrs later I returned to Scott and he helped me get into another car. (2010 ford focus) And now recently I returned to Scott looking to trade in that Focus for something a little more me, and like many times before Scott and the great team at the Plano location helped me get into my brand new Mitsubishi Lancer 2012.. I am a loyal customer not just to Don Herring but to the Plano location..I can honestly say that I have NEVER cared about where I went to get a car, but ever since meeting Scott and listening to his passion of making sure that I was in the right car has made me a customer as long has he has a seat in that lobby. Norman Jefferson

maryseruberu

Oct 6, 2011

I am very pleased to know that I can recommend Don Herring's National Auto Repair to my family and friends. My 2011 Mitsubishi Outlander was approx 3 months old - brand new - when i was hit in a parking lot by another car - the owner of the other car had insurance which recommended working with Service King for repairs. The initial estimate for repairs was required through Service King. Nonetheless, I went directly to the Plano Mitsubishi dealership for a free estimate. The NAR representative, TJ, greeted me, inspected my car, asked me to wait a moment, and returned with an estimate. The entire process took approximately 10 minutes. After that, I went to Service King (as required)...after presenting for the estimate, being told i would be called days later/provided with the estimate at that time, and then after one week of my many unreturned phone-calls...I gave up and tried a second SK location. I spoke with the designated inspection person to confirm the appointment, and when I showed up, I was informed the SK representative had left for the day...apparently he forgotten he had confirmed our appointment only 2 hours earlier when we spoke on the phone. Subsequently, I was fed up and there was no way I would hand my car over to SK for repairs. Ultimately, the SK estimate was less that what NAR quoted, but I was assured by TJ that NAR would work with my insurance and fix my car. My intention was to have my car returned to it's original, perfect, pre-accident condition...and TJ assured me that's what NAR would do. As it turned out, the repair had to be corrected, and the SK estimate did not take into account the extent of the repairs necessary...and I became concerned the additional repairs would not be covered by insurance. Meanwhile, Daryll (with NAR) kept me posted every step of the way and spoke directly with the insurance company. Daryll resolved the matter with the insurance company and he returned my car to it's original perfect condition. All I had to do was pick up my car. Daryll and TJ with NAR simply provided exemplary customer service. Again, I can honestly recommend NAR to all my family and friends.As for the Mitsubishi Dealership...we have been so pleased with our new vehicle and the service we have received. We actually purchased our car from the South Dallas Mitsubishi - and I was not familiar with the plano location. From our experience - both locations offer outstanding customer service and the highest quality of work...as well as solid, dependable, great vehicles.

RebelSS

Sep 2, 2011

I don't know if it matters but I had my chevrolet truck brought in because I was recommended by a family member. I have been chasing a problem with hesitation and lack of performance for years. The MITSUBISHI dealer not only fixed my truck (they said the fuel pump was underperforming), they also tuned it up. THANKS MY TRUCK RUNS BETTER THAN IT HAS IN YEARS! Thanks to the techs Roger and Ken.

cowboys18

Jul 25, 2011

As soon as i arrived on the lot, I felt welcome and comfortable. I purchased a 2011 Lancer, and I am very pleased with it. This was the first car buying experience that I actually enjoyed. Thank you Don Herring for making my car buying a great experience, and thanks again for the excellent customer service.

skearth

Jul 14, 2010

------------------------------------------------------------------------------------DISCLAIMER: THIS REVIEW HAS BEEN WRITTEN BASED ON PERSONAL EXPERIENCES. YOURS MAY BE DIFFERENT THAN MINE. DO NOT JUDGE THIS DEALERSHIP PURELY AND ONLY BASED ON MY REVIEW. CHANCES ARE MY EXPERIENCES AS SHOWN IN THE FOLLOWING MAY HAVE BEEN CAUSED BY COINCIDENCES AND/OR MISTAKES, ALTHOUGH I HIGHLY DOUBT SO. YOU SHOULD READ OTHER PEOPLE'S REVIEWS AS WELL BEFORE MAKING ANY JUDGEMENT. HERE IS THE INTERNET, WHERE IT IS ESPECIALLY IMPORTANT FOR US TO REMAIN FAIR AND RESPONSIBLE EVEN IF PEOPLE MAY NEVER FIND OUT WHO WE ARE. LET US KEEP COOL AND TRY TO HELP RATHER THAN DESTROY.------------------------------------------------------------------------------------I was so surprised that there were so few reviews on don herring north at plano texas, perhaps one reason is because few people would go for a mits nowadays, and I thought I'd better stand up and warn the potential customers looking for a mits against the traps at this dealership. Before you go there, read my review and become informed. My review would come in two parts. Firstly, I will let you know that, which has been learned from my experience, don herring offered me (a used cars buyer) an extended warranties that covered nothing. Secondly, based on the experiences of me and my friends, I will complain about the huge amount of money charged for services on its returning customers, which were originally more or less loyal to the dealership as I was. Let's begin with the first one. Four years agao, I went to this dealership and bought an eclipse with low miles. I also paid around $1000 for the so called "4 years/50k miles bumper to bumper" extended warranty. My car broke down last summer, which was caused by a failed electric solenoid mounted on the engine. I went to don herring north and they told me it was not covered by the warranty. I took out my warranty contract and showed it to the service guy, on the paper, it says IN PURE ENGLISH that any electric parts including the "SOLENOID" on the engine are covered by the warranty that they sold to me. I requested an explanation for the contract terms. The guy then went on the line with the warranty company for about 10 minutes and came back telling me that he didn't know how to explain, but my solenoid was not covered by the warranty! Enraged, I insisted that he explains the differences between the "solenoid mounted on the engine" as specified in the warranty contract and "the actual solenoid mounted on my car's engine"! Then another guy came in and began beating around the bush and told me it was a maintenance issue and should not be regarded as a failure of the solenoid, so literally it shouldn't be covered. Did he think I was stupid? If the broken solenoid was not "a failure", why did my car break down in the first place?? My conclusion could only be: the dealership refused to take the responsibilities when the "things" they alleged to protect went wrong. They just didn't respect the contract, and chances are you will not sue them for $1000, because you probably end up paying more to your attorney. They even treated me as an idiot without giving plausible explanations. I doubt the service guy understood the "DIFFERENCES" himself.Now let's talk about their general car service. In short, I THINK the service stuff at don herring north try to up-sell service with up-scaled price to the returning and loyal customers. I have two friends who also own a mits bought from don herring north. We all liked this dealership in the beginning, but we all had been conned as well by it, e.g. paying $300 for a battery change, $199 for wheel alignment (just one time!), etc. I tell you now they SEEM TO prey on the returning customers without mercy, as if they were afraid that they would not be in this business for long, so they try to take as much money as possible. And it works! Why? let me tell you why. I have to say, frankly, their sales persons are patient enough, polite and not pushy at all. You would probably enjoy your shopping time there and may start to like the dealership. Besides, their building is big and beautiful, their front door people are polished and welcoming, all of these establish some kinds of authority, and finally you begin to trust them. It is only at the back door that the dealership's true nature is exposed. Now you had their car, and you came for "professional mitsubishi service". that is when they stop treating you like a friend and it is exactly when you become a game. you won't sort out this trap until a lot of time later, seriously. You just need time to reflect on everything before finally realizing what was really happening. This is my review, and only my personal opinions about this dealership. I tried to be as objective as possible. I did not give the dealership 0s for everything. Their sale-persons are simply great: polite and not pushy. But keep in mind, they will try to survive doing anything, especially for now, as the mits motors is going way up down the hill, its dealers will have to rob you more and more to make enough money to stay in the market. PERHAPS, don herring north is such a dealer. Be aware of don herring north! correct me if anything is wrong. In fact, I wish I was!