Used Cars for Sale at Donley Ford - Shelby in Shelby, OH

Rich Kepoo

Feb 21, 2021

Rickey, my Sales Consultant and Jan the site Finance Manager both worked hard to make sure i left, that same day, with the car I was looking at. They were perfect and awesome at their jobs. No pressure at all (thank you Rickey) and I highly recommend. I will be back. Love my car.

Bryan Ocheltree

Jun 17, 2021

I have never experienced such a more rude service department or parts guy in my life. If your not a Donley customer do not go you will be treated like the dirt on their shoes.

J. Chris Urbach

Jan 30, 2021

Not a satisfied customer today. I went truck shopping with my son, they said the truck we wanted was at another store but they would have it brought over.. should take about 45min. Acceptable and appreciated. 30min later we get a call saying it will be another hour. .we drive to the other lot, look at said truck and look at purchasing it. Then starts the salesman dance. Plus he already had another set of customers ahead of us and no one else offers to help us. 45min later and we said forget it and walked out. Very dissatisfied with thier customer service today.

Brad Konves

Aug 21, 2021

Ricky is a great salesman!

Rebecca S

Aug 18, 2020

Would give zero stars if option. AVOID this place if you are a women. and want them to appraise and buy your vehicle at a FAIR and honest price. (after researching on Kelly blue book) The guy appraiser was rude took keys to check miles kicked tires!(They were new) as if it was bother for him to step outside and do his job!. In fact he went back inside sent a women assistant of his to write VIN number down . she came back out because she didn't write down correct first time. Then sent same lady to give me a $ amount that was insulting. The actual man appraiser wouldn't and didn't acknowledge me. They will be nice to sell to you but to buy one back their rude!...go elsewhere. You replied I used foul language to your people that is bold face lie. Staff was flat out rude and know it. friend with me even stated "they tried to make a lot of money off you!"