Used Cars for Sale at Doug Henry Ford of Tarboro in Tarboro, NC

LaVerne H. Haywood new car buyer

Sep 2, 2016

Laverne Haywood went to Doughenry ford looking for a vehicle.I received the most courteous service.Chris Hairston provided me with excellent service.I would recommend him to all my car buying friend.Thanks again Chris for your service.

Dbowers93

Aug 17, 2016

Francisco Alfaro and the rest of the team were great. They got me a lower interest rate than I was originally pre approved for, and got me on the road in a 2015 Chrysler 200 within 3 hours of walking in the door. No hassle, and no return visits required. As a first time car buyer, this was a much better and much smoother process than I could of hoped for. All questions were answered and I felt they informed me on everything else I needed to know. All for the lowest price I could find listed anywhere. I definitely recommend these guys to anyone looking for a new or used vehicle.

Sharon Ackiss

Jul 31, 2016

Person we dealt with was Francisco Alfaro, great personality, extremely helpful and went the extra mile to make sure our purchase was a successful.. Francisco and his group came in on Sunday to help us with making our purchase and keeping us from having to make a special trip back to the dealership from Goldsboro. We will definitely be seeing them in the future for additional purchases.

Bmckeel

Jun 16, 2016

This is the third car that I have purchased from Doug Henry. One of the main reasons I like going here is because of the quality of their cars and the low pressure sales.

Matthew carawan

Jun 6, 2016

I was looking to get a used car and the guys in Tarboro looked out for me and put me in something I could afford. An my wife had to go to work so we had to leave they got the details worked out and brought the car to my house with the paper work finish the the deal at my kitchen table . I was a very happy customer. Thank you guys for everything.

Crystal1980

Jun 6, 2016

When I walked in everyone spoke and made me feel very welcome. Chris Harriston and everyone else would not stop trying til I got the car I was looking for! They all are great people and I'd definitely recommend anyone to go there if they want the best service in getting into a car!!! Doug Henry Rocks!!!

Addie

Jun 3, 2016

I purchased my Ford Edge from Doug Henry Ford in Tarboro and enjoyed the experience so much that I purchased my next car from them as well. They are friendly and transparent in their processes. They made me feel like a guest and the staff was very courteous. The buying process was quick, easy and fair. I now return to Doug Henry in Tarboro for all service/maintenance needs and they are always very professional. I recommend Doug Henry Ford in Tarboro to all my family and friends!

Tiera Wheelerr

May 26, 2016

They told me it would take about an hour in a half , but it wind up taking 4 hours !

Maurice Adams

May 19, 2016

The staff was very helpful and the service was very excellent. My truck was ready when promised. Would not take my vehicle any other place but Dug Henry.

Matrix

May 13, 2016

I contacted Doug Henry Ford about a month before I was ready to purchase my vehicle. I had an immediate response through email and a follow up phone call. When I was finally sure of which vehicle I wanted and knew they had it at their dealership I set up an appointment and drove the hour and a half to the dealership (worth the trip). I was met at the door by Lamar and we quickly got down to business. He never wasted my time or tried to sell me anything. He knew I was there for a specific vehicle and did not try to upsell me or push an add-on. The longest part about the process was the financing, I had brought my own but they claimed they could get a better deal. THEY DID! After their Finance Manager went back and forth with a few banks they were able to reduce my APR from 2.39 to 2.09, saving me a few hundred dollars in the long run. The price of the vehicle was exactly as advertised on their website and there was no additional charges for crazy add-ons like "nitrogen" for tires or "protective coating". Everyone was honest and polite. They did offer to buy my old beat up truck but it was not something it wasn't a price I was interested in, they understood and didn't pressure me in anyway. I had to leave in a hurry to make an appointment, knowing I lived an hour and a half away they offered to deliver my new truck at no charge. This was probably the best part of my experience, I was dreading having to drive home then come back the next day with my wife to pick up the truck. Instead I was able to go home and after dinner my new truck pulled into my driveway!

michael moss

May 9, 2016

I started the process online. Was quoted a great price for the vehicle I was buying and cash value for my trade in. There was the one simple price and there was no haggling. Absolutely best experience I've ever had purchasing a new vehicle.

Wilma Summerlin

May 6, 2016

Bought a 2016 ford fusion Lamar Blakely was my salesman Very good experience Lamar took his time no pressure with me an made sure I understood all aspects of my car before I left Lee Grimsley was there to answer questions I had. Bought cars before but this was the best experience of all.

Chad T

Mar 17, 2016

I dealt with Rob Claiborne, Jonathan Waters and Trey Weston. All of them went above and beyond to make sure I was 100% satisfied when I left and had no questions. They were in no way pushy to any extent and were very friendly, down to earth and laid back. I would recommend this team to anyone!GREAT JOB GUYS!!!

cll51564

Mar 7, 2016

Great sales staff. Friendly and informative and not pushy in any way. nothing like the other dealership I went to the week before. I'm still recovering from that. I would definitely recommend doug henry ford to other people and would definitely do business with them again.

Lisa Joyner

Feb 29, 2016

This was my first time buying a car and I was terrified! Just the thought of having a car payment along with the new technology my nerves were shot! Lamar was very patient and answered all my questions.. Great people and quick service! I test drove my Ford Fusion Thursday and drove it home Friday! ????

Mikel2500

Feb 29, 2016

Found the truck I was looking for on their Website, called and in two days was driving my truck home.Fast, courteous and great customer service.

Jparker18

Feb 14, 2016

Stopped by Doug Henry Ford in Tarboro on a Monday, they found a truck for me and signed papers that Wednesday. Tobias was a great Salesman and easy to deal with. Very satisfied!

thorhammer 68

Feb 14, 2016

went to Doug Henry Ford in Tarboro ,on 2-6-16 just to look around and maybe test drive a couple of trucks,Specialist Francisco Alfaro came out with a smile and handshake ,i explained what i wanted we went in he found just what i was looking for and at the price i wanted , I am now the proud owner of a 2010 F150 xl supercab 4x4 .........all i can say is great job guys

Diana Stroschine

Jan 27, 2016

I bought my 2003 Ford Taurus brand new from Gray in May of 2003. I have always maintained it through Arthur in the service department and have always been very satisfied. On Saturday January 23 my husband decided that after 13 years and 298,400 miles I needed to get a new vehicle, but I think I could have gotten another 50,000 miles out of this wonderful car! Jay Coggins sat down with us and explained the dealership's no haggle, upfront and honest approach. I test drove a 2008 Focus and we agreed to purchase it. Then Jonathan Waters went to work on the financing but wasn't happy with the rates being offered. Jay then took us out to a 2014 Focus with only 40K on it. Jonathan then very quickly got us a great finance rate. Both guys were super with us. There's a reason we keep coming back to this dealership -- they employ people like Jay, Jonathan, Arthur (service), William (service) and Mary in the accounting office! I'll be back every 5,000 miles for my maintenance, and might even trade the Focus in for something else in 2029! We asked Jay if he likes working there, and his enthusiastic reply tells me he's probably the one that will handle the 2029 deal!

Virginia Hines

Jan 27, 2016

We purchased a 2016 Ford Escape SE from Doug Henry Ford in Tarboro. Our salesman was Francisco Alfaro. The team we worked with went above and beyond to satisfy us in every way. From sales to credit to followup to training on the car. A big thank you to Francisco, Lee, Jonathan, Terry (credit). You guys certainly have it together. You make that place hum.. Other dealerships could learn from you all. Thanks again.. I might add you can't beat their prices.. We checked. The service, and personal attention.Edward and Virginia HinesPinetops, NC

Mbell

Dec 18, 2015

I purchased a car with the help of Jay Coggins, he was very professional and courteous. I was dreading the experience as I was a woman alone purchasing a car. Jay made me feel welcome and at ease. He did not try to hard sale me. He answered all my questions and more. He took his time to go over things with me and did not act like he was in a big hurry. He helped me find the right car for me and I drove off Doug Henry's lot with a 2014 Toyota Corolla. Big thanks Jay, I am referring all my family and friends to you!

Glenn

Dec 14, 2015

I had a great experience with Francisco and the rest of the Doug Henry Ford team when buying my used F150. Coming from out of town, almost 3 hrs away. The truck I wanted was there ready and waiting. The team was very efficient. I was able to test drive and complete all the paperwork in about an hr. It was a very positive experience and would recommend.

charleshooten40

Dec 11, 2015

Purchased a car from Jay Coggins at Doug Henry Ford and had a great experience. Hassle free and everyone was very nice. Jay took the time to make sure I found the right vehicle and I appreciate that. Go see Jay and the rest at Doug Henry Ford. Thanks.

amazer

Nov 4, 2015

Friendly honest and explained all details and I left with confidence that this was a great deal! Rob was extremely helpful. I did not plan to purchase a vehicle but Rob is a true salesman in deed.

Helen High

Oct 22, 2015

I would like to thank Jay for a job well done on selling me my Altima. I was well pleased with his service and pleasant attitude. No only did Jay take care of business he had us cracking up laughing at his stories. Jay thanks a million for everything. Looking forward to doing business with you again. Helen High

charles ray belch

Sep 5, 2015

Purchased a car from Doug Henry in Tarboro NC, our salesman was Tobias Queen. We had a great experience, no pressure, very nice and very professional would recommend anyone to buy a car from him. Have purchased from Doug Henry before and will always go there first and recommend them to anyone. satisfied customer

Martin 50

Aug 5, 2015

Jack, the salesman was wonderful, answered all the questions we had.If he didn't know the answer He would find out. The entire staff was very friendly. I would recommend Doug Henry Ford to family and friends.....way to go, you guys are awesome.

MJ

Jun 6, 2015

I went to Doug Henry to buy my first car. My dealer name was Jay Coggins he was very nice and was on top of everything. He made the process quick and I was out the door. The only bad thing I can say was about the guy who was in charge over warranties was kind of pushy and a little rude. But my overall experience was wonderful and exciting!!!!!! I will go again!

billgte298

Apr 28, 2015

I recently purchased a 2014 F150 from Doug Henry and the experience was good. Kelvin was very friendly and helpful without any pressure. When it came time to make a deal, they were very open and honest with my options, gave me more than my trade in was worth, and generally gave me the best deal they could.

bilgte298

Apr 28, 2015

I recently purchased a 2014 F150 from Doug Henry and the experience was good. Kelvin was very friendly and helpful without any pressure. When it came time to make a deal, they were very open and honest with my options, gave me more than my trade in was worth, and generally gave me the best deal they could.

skt

Apr 14, 2015

I flew from Minnesota to North Carolina to get the car I wanted from Doug Henry in Tarboro North Carolina.They picked me up at the airport and drove me 70 miles to their dealership.I got the car I wanted at the price I wanted then drove it back to Minnesota. Jack and Lee were great. They had all the paperwork ready for me. Everything went smoothly. They treated me like a special person and I felt like a special person. Ill send my friends to them, its worth the trip!

"Parker"

Feb 24, 2015

Searching for a vehicle can be enjoyable and strenuous at the same time.Kelvin Dickens, along with Doug Henry Ford staff, made this encounter easier than I expected. I've owned several cars before but not a Ford; however, the Ford I now have has made me nothing less than proud to own a "Ford Fusion." Thank you so much Kelvin and Doug Henry Ford staff for this great experience.

NCAndy

Feb 21, 2015

Jay Coggins was a great help in my search for the perfect used car. He was very patient with me showing me different vehicles until the right one came along. He is not a high-pressure salesman which allows the client to be free to choose. I now consider him as a friend and will definitely return to him for future purchases. The dealership was careful to be sure that all concerns with the car were taken care of. I am happy with my 2002 Eddie Bauer Explorer.

Scott

Feb 15, 2015

Bought a Ford Mustang from Rob at Doug Henry. One of the best car buying experiences I have had.

T. Lewis

Feb 10, 2015

I had not purchased a vehicle in over 11 years and quite frankly was not looking forward to doing so. I did some research on the internet and found a use 2014 Escape that I was interested in. Kelvin Dickens assisted me when I arrived at the dealership. He was great to work with, no salesman "spiel", just straight forward, pleasant and informative. Overall, it was a much better experience than I was expecting. I am pleased with my Escape and would not hesitate to deal with Kelvin and Doug Henry again!

Tlewis

Feb 10, 2015

I had not purchased a vehicle in over 11 years and quite frankly was not looking forward to doing so. I did some research on the internet and found a use 2014 Escape that I was interested in. Kelvin Dickens assisted me when I arrived at the dealership. He was great to work with, no salesman "spiel", just straight forward, pleasant and informative. Overall, it was a much better experience than I was expecting. I am pleased with my Escape and would not hesitate to deal with Kelvin and Doug Henry again!

Brenda Honeycutt

Feb 4, 2015

I could not have asked for a better experience. Kelvin Dickens worked hard to help me find the right car for me. The staff worked well as a team. Everyone made themselves available to answer questions. I was able to take my time with out feeling rushed to make a decision.

Ronnie

Feb 3, 2015

Two Great sales Representatives and a Great Dealer for all of your car,Truck needs!! I would recommend this Dealer to anyone looking to buy a vehicle!!

Angel

Dec 15, 2014

Everyone was so helpful and nice. They were able to move very quick in finding my 2015 mustang. They made the whole process feel so comfortable. Doug Henry Ford will continue to get my business!

bigikef

Nov 15, 2014

no pressure, good price, friendly staff to work with. I would recommend this dealer to anyone looking for a quality clean used or new vehicle. I am very pleased with my purchase.

Holton Woolard

Oct 24, 2014

Worked with Jack Goff, I would only buy if he sound exactly what I was looking F150 with requirements, he did not give up. Very Helpful thru process .

Jim

Oct 20, 2014

I am very pleased with the sales staff and with the car. The service manager missed diagnosed a noise that I heard in the engine and that required me to make a extra trip up to the dealership to make sure it was fixed correctly. But the car itself is great and my salesman Kelvin Dickens was joy to deal with.

pcarter191952

Oct 16, 2014

I had a great experience with Doug Henry Ford in Tarboro. The team was very friendly, knowledgeable, and addressed my concerns. I needed a new car that I could depend on, and the certified pre-owned Focus I purchased was just that. It fits my needs and has warranty so I can have peace of mind compared to my older vehicle that finally quit on me. Jay Coggins and Joe Tillery were incredibly pleasant to deal with and I am glad I found a great dealership with great prices!

pcarter191952

Oct 15, 2014

I had a great experience with Doug Henry Ford in Tarboro. The team was very friendly, knowledgeable, and addressed my concerns. I needed a new car that I could depend on, and the certified pre-owned Focus I purchased was just that. It fits my needs and has warranty so I can have peace of mind compared to my older vehicle that finally quit on me. Jay Coggins and Joe Tillery were incredibly pleasant to deal with and I am glad I found a great dealership with great prices!

Tarboro resident

Oct 9, 2014

I purchased a new car from Doug Henry. They bragged about how people came from all over to buy from them and since I was a local customer they would take extra good care of me. Well I now drive to a dealer 45 minutes away for any service on my car when I could walk to their dealership. When I purchased my new Ford, they insisted I needed to do paper which took hours but they did not get the new car ready instead I had to come back the next day to pick up my car. While signing the paperwork the finance man tried repeatedly to get me to buy an $1,800 extended warranty. Even going so far as to tell me I must not understand how they work or I was just too cheap to pay the extra money. When asking other dealerships I found the warranty for less than $1,000 and the dealer admitted it was up to them how much they marked it up. Service was terrible. I had to leave my car there all day three times to have a simple problem fixed. Each time having to arrange other transportation to work only to be told they could not fix the problem. The fourth time I took it to a different dealer who corrected the issue while I waited. I recently purchased another new car from the second dealer and could not be happier with the service. Needless to say I will never go back to Doug Henry and warn people about my experience whenever possible.

Pete10

Sep 12, 2014

The dealership provided excellent customer service and the salesmen were top notch. I would recommend this dealer to anyone looking for a quality used or new vehicle.

AliciaC.

Sep 7, 2014

I had a wonderful experience at Doug Henry Ford and my sales person Jay Coggins helped with every question I had and made the process easy and convenient! I will definitely choose Doug Henry Ford of Tarboro in the future and I strongly recommend them. I love my new Fusion! Go see Jay Coggins and you will not be disappointed!

aliciadarling85

Sep 7, 2014

I had a wonderful experience at Doug Henry Ford and my sales person Jay Coggins helped with every question I had and made the process easy and convenient! I will definitely choose Doug Henry Ford of Tarboro in the future and I strongly recommend them. I love my new Fusion! Go see Jay Coggins and you will not be disappointed!

LynPur

Sep 2, 2014

The best part is they offered the lowest price I could find on the vehicle and no haggling was required. The transaction went as smoothly as possible and the personnel were all friendly and courteous.

roadcar

Mar 5, 2014

I recently purchased a vehicle from Doug Henry Ford and it was the best buying experience I have ever had. Jay Coggins was a true professional and a man of his word. I am proud to call him a friend. "Kudos" to Jay and the entire staff for a job well done!

ewhite56

Feb 27, 2014

Received great attention from Lee Grimsley during my visit to purchase a new 2014 Ford Fusion.He was very busy with several customers at the time, but made sure he answered all of my questions, explained everything about the vehicle to me and then helped me get a great deal. I couldn't have been treated better or been happier with the outcome. Thanks Lee and John!

VictoriaPierson

Feb 18, 2014

I was looking around for a new truck and had visited several dealerships in person and on the internet but was not able to find the truck I wanted. I drove down from Ahoskie to Doug Henry Ford in Tarboro to look at the trucks they had available. Not only did they have the truck I was looking for they had the best prices! The staff is amazing, very helpful and are willing to do whatever they can to ensure you are happy with your purchase. Lee Grimsley was great, he was patient with us and did everything he could to get us the best deal possible. It took us a couple of days to close the deal but everyone as I said was extremely patient with us. I would most definitely recommend Lee and Doug Henry Ford to family and friends. Best vehicle purchase experience I have ever had!!

TrevinC

Feb 12, 2014

My experience with Doug Henry Ford was outstanding. I was in contact with Larry for several days to set up a time to come in and test drive since I live about 2 hours away from the dealership. I got out of work late on the day of the test drive, but Larry and Joe were happy to stay an hour past their closing time so I could still go to the dealership. It's hard to find great customer service like that anymore. The used Ford I purchased from them was as great as it looked on their website - no hidden problems. It has been running great since the day I drove it off the lot. I would absolutely recommend this dealership to someone looking for a vehicle along with great customer service.

MLaughton

Dec 27, 2013

I drove a little over two hours to purchase a new Ford Focus from Doug Henry Ford. The drive was totally worth it! My sales representative, Lee Grimsley, was an absolute pleasure to work with. He a true professional as all the people at Doug Henry are. Since my purchase Lee has contacted me twice to ensure everything is ok and to see if I have any questions after driving the auto for a few days. My thanks to the Team at Doug Henry Ford for a great experience.

Relma

Dec 8, 2013

Very sincere and friendly personnel. Only dealership I contacted who offered vehicles of similar price, make, and year than the one i had inquired about. Lowest interest rate that any dealership had offered for a used vehicle, Once paperwork had been processed, vehicle was detailed and filled with gas. Followup after the sale from Jay has been excellent. I would recommend my family members or any of my friends to at least visit with Jay at Doug Henry Ford in Tarboro when they are ready for another vehicle purchase.

AnneT

Dec 2, 2013

We made the trip from Raleigh to Tarboro after having looked at used cars in our local area. The 2011 fusion we had seen online seemed very competitively priced. We were not disappointed and ended up buying the car after a test drive. We had a good experience. Seems like a trustworthy dealership with high standards.

bosshowell

Oct 1, 2013

The first day that I visited Doug Henry Ford I was treated with great respect. Brandon Drake was very friendly and he did everything to work with me to get my Ford Expedition. The day after I got my truck something went wrong and he was right there to take care of it....Thanks Brandon and the Doug Henry Crew.

johnwsr

Sep 23, 2013

After receiving a high price quote for a new 2013 F150 super Crew from another dealer I had a co-worker recommend Doug Henry. The entire sales team and finance process was excellent. The 1st price quote was better than one from the local dealer whom I have already purchased 5 vehicles from, I won't be going back to that local dealer. The final price we settled on was the exact amount on the sales contract, no hidden fees or add-ons. The trade in value for my used truck was reasonable, the paperwork for completing the sale was quick and thorough. I will be going back to Doug Henry when I am shopping for another vehicle.

lavasah

Sep 12, 2013

I responded to a Craigs List ad which led me to Doug Henry Ford in Tarboro. Jay Coggins was my sales agent. Jay and all the staff I dealt with were truly dedicated. I believe they were more interested in customer satisfaction leading to repeat business rather then a quick sale. Respectfully; the car I bought from them was the result of a repeat customer. One who had bought this car from them new and returned to buy another new one. The car I bought, a `08 Taurus was as close to new as you are going to get. We've now owned this car for a month and I must say it's the best car I've ever owned. New cars included. I am very grateful for having stumbled over the ad, the car and the entire buying experience at Doug Henry. I would certainly go back to Doug Henry Ford for my automobile needs and recommend this dealership to others as they continue to maintain old-school business principals. Very Truly,John New Bern, NC

mbogle15

Aug 8, 2013

On Saturday June 29th 2013, My wife and I drove almost 2 hours to Doug Henry Ford in Tarboro to look at a 2010 Ford F150 XLT 2WD crew cab ($23000) with our 3 kids. When we got there we were met by Brandon Drake who showed us the 2WD Ford. My wife and I took it for a drive. Upon returning to the dealership, we had my trade (a 2007 Toyota Tacoma appraised ($16500) and the dealership was supposedly working the numbers while we waited with our 3 kids (10, 5 and 2). While waiting I noticed a 2010 F150 XLT 4X4 ($25,700) and asked Drake if I could take a look at it. After getting the keys I went out and looked at it with my 2 year old son. When I came back into the dealership, I began telling my wife that the 4X4 was the better deal and she and I were discussing it. She was more geared toward the 2WD because it was cheaper and I was trying to make her understand that the value of the truck 3 to 4 years from now would be greater with the 4X4. As we were discussing, Drake interrupted and began to tell us what a much better truck the 2WD was and that the 4X4 was bought at auction, etc, etc, basically agreeing with my wife that our best move was to buy the 2WD. To my wife he had made good points but in my opinion still the 4X4 was the better deal. It became harder for me to convince my wife after that so we ended up purchasing the 2WD. The following day was Sunday June 30th, and I convinced my wife that the 4X4 was the better deal and we agreed we would contact the dealership first thing Monday and swap the 2WD out for the 4X4. Doug Henry supposedly has a 5-day exchange policy and our plan was to use it. I called Drake first thing (7am) in the morning on Monday (July 1st) and got his voicemail and left a message with my intentions of swapping vehicles. No return call. At 10am I called again and this time talked to the receptionist (who confirmed he was working that day) and asked her to give Drake the message to call me ASAP. No return call. Again right after lunch I called and was sent to his voicemail. Drake finally called me back at 5pm on Monday night. When he called he said that he sold the 4X4 that morning to someone who had called the previous week and wanted to fly down to look at it and if he liked it he was going to drive it back home. He also said the guy did not want to put a deposit on it, he just wanted to take the chance that the truck would not sell and fly in and buy it. I was really upset because now I realized why he was so adamant that the 2WD was such a much better deal for us then the 4X4. It was really a much sweeter deal for Drake because he knew he had the 4X4 sold if he could keep anyone from buying it that Saturday when we had come to the dealership. My wife was very angry as well because she had believed his reasons to purchase the 2WD were valid but later it was reveealed that his reasons were self-motivated. if he could sell the 2WD to us, then he knew he could also sell the 4X4 on Monday to the guy who was scheduled to fly in but refused to put a deposit on the 4X4. BUT THAT ISSUE WAS JUST A CHIP OFF THE ICEBERG- READ ON:The Tacoma I traded was financed through our bank (USAA). We traded the truck on June 29th and of course the dealership asked for the 10-day payoff which we were able to get easily from USAA. I received a phone call from USAA on July 12th asking me if I knew when the dealership was going to send payment for the Tacoma. I told them I had figured within 10 days but since we were on day 13 now, I would call the dealership and find out. When my wife called the Tarboro dealership, Joe Tillery told my wife that they had mailed the payment to the wrong address but they had mailed another one out. We called USAA back to give them the information and were told that the payment was actually due on July 15th but we would only be assessed a late fee if it went 15 days past due. So it was the 12th and we figured another check had time to be mailed and processed before the 30th. On July 25th, payment had still not arrived at USAA and my wife called the dealership again and was told by Joe that obviously they had mailed it again to the wrong address. My wife and I were very frustrated. We asked Joe if he could wire the money to USAA and he agreed. Once the money had been wired over, we assumed everything was finished. I checked our online banking on July 25th and it appeared that the truck had FINALLY been paid off. No late fees. No dented credit. Fast forward to August 6th, while doing some online bill paying I noticed that at some point, the balance owed for the Tacoma had appeared once again and we had been assessed a late fee. I called USAA and was told that the money that had been wire transferred to pay it off had been reversed. Now we are 24 days past due and no one can tell my wife and I why the wired transfer had been reversed. So we called the dealership and was told by Joe Tillery that they already had the title. We were so confused, frustrated and angry. How could we be 22 days late on a truck we haven't owned for the last 6 weeks? How could the dealership already have a title but our bank not have received payment? Seriously? What happened was the dealership put 'stop payments' on both mailed checks once they wired the pay off. The 2nd mailed check had actually arrived at the right mailing address and was being processed. When the wire came in the USAA representative saw the 2nd mailed payment had posted and the truck showed a 0 balance. She informed the dealership and they asked for the wired transfer to be reversed. Later that day, after the title had already been mailed, the stop payment showed up in the USAA system on the 2nd mailed check and the balance owed on the Tacoma returned. This is what I was most upset about, the dealership knew they had NOT made payment on the truck on July 29th but obviously they had received the title. Instead of talking to USAA about what went wrong. The finance people in Tarboro DID NOTHING. They KNEW they had stopped payment on both mailed checks and they also KNEW that the wire transfer had been reversed. How would they NOT know? They really didn't care because they had the title and they figured they would deal with it when someone called them. So from July 29th - August 6th, my wife and I are assuming that everything is OK when I look at the online bill pay and see we still owe the balance on the Tacoma, have been assessed a late fee and are less than a week from having our credit dented for something that we have absolutely no control over. On August the 6th, the dealership finally sent another wire transfer over to my bank and the truck is again showing payed off.When all of this began transpiring around July 25th, I really wanted to talk to Doug Henry (the man) who owns all of these dealerships. Nobody at the dealership wanted to give me any of his contacts. They said they didn't have his number. I finally was able to get his cell phone number from John Worthington (sales manager at Ford in Tarboro). John also told me that I would probably get his voicemail and Doug would call me back. He told me it could be a day or two because Doug was a very busy man. So I called him that same day and I imemdiately got his voicemail but his voicemail box was full so I couldn't actually leave him a message. I tried again later that day, a few times the next day, so on and so forth but everytime I called his voicemail box was full. Finally on August 7th, I called and Doug actually answered his phone. I was really surprised. I asked Doug if he had a few minutes to talk because I wanted to talk to him about a situation I encountered with one of his delaerships. He told me he did want to talk to me but he had a meeting to go to right now. He seemed polite enough and asked me to call him back in one hour. I asked him to take down my number and he told me he didn't have anything to write with but for me just to call him back in one hour. So I waited exactly an hour and then called him back. I got his voicemail and left him a message that included my office phone number and told him I would be at that number until about 5pm. Around 4:40pm that same day I called him again and got his voicemail again and this time told him I would be leaving at 5pm but he could call me on my cell phone so I gave him my cell phone number. I tried to call him again this morning and left him another message that I would be in my office most of the day and that if he could please call me that would be great. It's almost noon today and I still have not heard from him.

mark b

Aug 8, 2013

I really wanted to talk to Doug Henry (the man) who owns all of these dealerships to know about the unbelievable issues we encontered. Nobody at the dealership wanted to give me any of his contacts. They said they didn't have his number. I finally was able to get his cell phone number from John Worthington (sales manager at Ford in Tarboro). John also told me that I would probably get his voicemail and Doug would call me back. He told me it could be a day or two because Doug was a very busy man. So I called him that same day and I imemdiately got his voicemail but his voicemail box was full so I couldn't actually leave him a message. I tried again later that day, a few times the next day, so on and so forth but everytime I called his voicemail box was full. Finally on August 7th, I called and Doug actually answered his phone. I was really surprised. I asked Doug if he had a few minutes to talk because I wanted to talk to him about a situation I encountered with one of his delaerships. He told me he did want to talk to me but he had a meeting to go to right now. He seemed polite enough and asked me to call him back in one hour. I asked him to take down my number and he told me he didn't have anything to write with but for me just to call him back in one hour. So I waited exactly an hour and then called him back. I got his voicemail and left him a message that included my office phone number and told him I would be at that number until about 5pm. Around 4:40pm that same day I called him again and got his voicemail again and this time told him I would be leaving at 5pm but he could call me on my cell phone so I gave him my cell phone number. I tried to call him again this morning and left him another message that I would be in my office most of the day and that if he could please call me that would be great. It's almost noon today and I still have not heard from him.

FLETCExpress

Jul 30, 2013

Jay Coggins is second to none insofar as my experience over several years of buying new Ford trucks. He was not "pushy", but instead "right on time". After working through three other dealers, one with non-stop emails and phone calls (who happened to come in $3K over DHenry), I contacted Jay to let him know he was the only remaining contender for my business. I drove two hours to make the deal and arrived an hour early. But, even though he was busy with another customer, made the time to give me keys so I may explore my future purchase on my own while he finished up. Jay and the Doug Henry team came in a respectable amount lower on a very comparable F-150 Lariat 4x4, and respectably higher on my trade. They certainly embrace the volume versus single sale mindset! Anyone who leaves Doug Henry unhappy does so because they came in with unreasonable expectations! This is my fourth F-150 and coupled with two Nissans, and two Lexus vehicles...Doug Henry comes out at the top in all aspects of a new vehicle purchase. The rave of Lexus service is matched by Doug Henry Ford in Tarboro NC. I owe the majority of my pleasurable experience to Jay Coggins! I would not hesitate to work with Jay again.

klbrooks

Mar 9, 2013

I had a wonderful experience at Doug Henry Ford! All of the staff are so friendly and they went above and beyond to make sure that I got the best deal and the vehicle of my dreams! I will recommend this dealership to everyone I know!

notchey_77

Aug 13, 2012

This was BY FAR the BEST dealership experience I have ever had. The price was already set, but of course I did my research and found that the vehicle was priced below what the going market price was. I made an appointment with Jay, we did the test drive and then we went through the paperwork with Brandon and Joe.I wasn't pressured at any point - no extended warranty, no patriot act/we have to run your credit report crap, nothin'. I didn't feel like I was being taken to "the cleaners" or conned about the deal. In fact, I will be buying all future vehicles from these guys going forward.

walkjane

Aug 9, 2012

Excellent service so far. Friendly and knowledgable sales staff. Helpful Sales Manager. Went out of their way to find the vehicle I was looking for.

Marilyn

Apr 28, 2012

No games... was great. No price games, Phyllis was fantastic and went out of her way to please

briggs89

Jan 24, 2012

Doug Henry Ford has done a good job in every aspect. Jay Coggins has made this deal posible for me too build my credit and get me in my Doug Henry Ford.

Tarboro resident

Jan 22, 2012

Bought the first of the tow new cars I was looking for from them because they are the "hometown" dealer and the promised to "take good care of a local guy because we could do business for years'. Well I will never never go back. I now travel an hour to a different city even though I can walk home from their dealership. When I bought the car they were more interested in selling me an $1,800 warranty, gap insurance and dinging me for a high interest rate instead of getting my car prepped. When I declined the warranty I had to deal with the sales person, the finance person and the manager all trying to convince me I NEEDED the warranty and insurance they sold because no one else's was any good. I had to threaten to walk out on the deal to have then shop for a loan for me instead of their 8.9% junk and was accepted by a national bank for half that amount. After three hours I got the key to my new car only to be told " we did not have time to prep it for you so bring it back on Monday." So I left my new car with them for a whole day to get it ready. Turns out I would get used to leaving my new car with them all day while I drove my old car to work only to find out the salesperson never talked to any one, never called me about my car and never got the problem fixed. I had to have a shouting match in the showroom to get anyone to look at my car and they solved the problem in less than 10 minutes. My impression of this dealership was incompetent and that they wanted your last dollar. If they did not think you had anymore to get they did not give a rip about you or your business. When trying to get my car taken car of so I could actually drive it, the salesperson would not even call me. I had to make repeated calls while at work to get a hold of him. Save yourself a lot of trouble and aggravation, find a different dealer. I now know why the long time Tarboro resident told me to go to Willson to buy a car.

rconway906

Jan 6, 2012

Jay Coggins made every effort to find a vehicle within my price range that I would be pleased with. He kept in contact with me and answered all my questions in a friendly manner. Joe Tillery, who helped me get financing, was also very friendly and helpful. I will definitely buy from this dealership again.Prices were very fair too!

bcarstarphen

Jan 4, 2012

I have dealth with this dealership for over 40 years. Altough most of the people have changed the courtesy has not. I will continue to buy my FORD products from them. I have purchased 4 new vehciles from them in the last 3.5 years.

scoltrain

Jan 3, 2012

These two guys went above and beyond helping me purchase my truck, working around my schedule and staying late. Doug Henry is where I will buy from for now on!

Mark E, Ward

Jan 3, 2012

I really do appreciate having Doug Henry Ford In Tarboro. They are very easy to deal with and all of my experiences have been extremely pleasant. Good Job!

jeffrey1974

Dec 6, 2011

The salesman (Brandon Drake) and the service manager Glenn Lupton have been great to work with. The problem starts with two of the sales managers, Jeff Heflin and Brandon Mansour. Both these individuals lack customer service skills to be working in any kind of business. One was arrogant and the other did not believe in customer service after the sale. I have had issues with the check engine light coming on and Glenn is working with me to get it fixed. The only reason I bought the used vehicle was of the price even though I had to drive an hour and 15 minutes to get it. I even sent an email to the owner, who never replied.