Used Cars for Sale at Downtown Ford in Sacramento, CA

Jessica Clark

Oct 5, 2016

The service was extraordinary. I am grateful for Daniel's communication and keeping me appraised of what needed to be done. It's driving like a dream!

Julie Wahl

Oct 5, 2016

Very friendly. They made buying my new car an enjoyable experience.

Paul Pevehouse

Sep 27, 2016

Quick and timely servicquick and timely service.bought my truck here and will buy my next one here

Robert Thomas

Sep 27, 2016

I am always impressed with staff, customer friendly attitude and willing to meet schedule on time.

Terisa Mcconnell

Sep 26, 2016

The service team is great. David Hall is my go to service rep since I purchased my Fiesta from them in 2010. They are thorough and fair. I won't go anywhere else!

O

Sep 21, 2016

GREAT, good experience fast for work nobody could beat them. NOBODY

Erica

Sep 18, 2016

Great experience, no car sales pressure here! Solvi (car sales person) was patient and listened to our needs!

Joanne Jordan

Sep 18, 2016

Sales team was good, honest and a pleasure to work with. Everything was explained in detail. Extra attention was made to make sure we were happy with the car we purchased. Buying a certified used car from this dealership was the right decision for us.

Manuel Avila

Sep 6, 2016

Best auto purchase I've ever experienced... Sherri and Ira were fantastic!

Peter Gambee

Aug 12, 2016

My vehicle had a lot of "deferred maintenance" issues that had been building up for the past year or so. Downtown Ford took care of all issues, did so in a timely and professional manner, and within the estimated price. They always do top-notch work.

Alvin Grasse

Jul 29, 2016

Granted I had already found the truck I wanted on their website, it was a fast and painless transaction. I've always dreaded car shopping because of what I call "vultures" (salesman). Not a single salesman attacked me when I got out of the car. I walked in and was pointed right to the people I needed to talk to. Sherri Wicksten was a great help. Even synced my phone to the new vehicle. Closing paperwork was just as easy, nobody pushing me to buy. I have bought multiple times from Future Ford, and Downtown ford is where I'll go from now on.

Bruce Beals

Jul 29, 2016

Brought my new 2016 Explorer Platinum for service. My advisor was Jack Johnson. I couldn't be happier! Jack was outstanding!!! I highly recommend you keep him around. Thanks so much.

David Morton

Jul 29, 2016

We had a great experience with the sales staff and also the finance department, they made our transaction smooth and fast.

Amber Gonzalez

Jul 21, 2016

The service associates are friendly and the waiting area was clean. It was also easy to get in and get out. Excellent experience.

Genki Kondoh

Jul 20, 2016

Manny Nevarez service rep and the young gentlemen with blonde hair who took care of my rear diff leak did a great job. Couldn't be happier. Washed my car and had a positive attitude with a great smile.

Walter Smith

Jul 6, 2016

Good service and ride to and from your department. Still happy with my F-150 purchased there in May 2014.

Atonio Latu

Jun 28, 2016

The staffs were very helpful with our decision to purchase our new vehicle. The manager did not play around, he gave us the numbers that we need in order for us to get the affordable loan. The service was fast.Thank you.

Nicole Rasmussen

Jun 28, 2016

The Downtown Ford Sales team is Amazing, They made shopping and financing my new Ford Escape easy. I would highly recommend the friendly staff to all of my friends! Thank you Downtown Ford!

Harley Hansen

Jun 27, 2016

Dave took a personal interest in providing stellar service. He is very good at what he does. Service was completed correctly and in a timely manner.

MICHAEL BRADFORD

Jun 27, 2016

The service was great I was informed ahead of time that the service depth was backed up so I would have to wait, I was given the option to come back first thing the following morning but my car was finished at the end of the day at 4:30 pm I called to check the status, I was told the car hadn't been in yet, by the time the shuttle picked me up from work and dropped me off at home the dealership my car was finished.

Joseph Solga

Jun 23, 2016

A 3 hour time frame rather than the projected 1.5 hours. The waiting room is marginal at best.

Roy Chadwick

Jun 23, 2016

2007 Ford Taurus - The free CarFax helped me make my decision to buy. When I looked at the general condition of the car and made a quick check of the tire wear patterns, I was convinced that I wanted this car.Your sales people were courteous, helpful and I was soon on my way.I have never had a good experience like this at a "used car lot".

Patricia Pendleton

Jun 21, 2016

I had to replace a tire that had 2 nails in it. Always helpful, the staff always pleasant.

Trevor Haddix

Jun 6, 2016

Very professional and courteous as always. Thank you for getting my truck ready for my vacation.

Camille Martin

Jun 2, 2016

Very friendly staff, free shuttle to work. The work was done quickly and professionally

Kathy Fintel

May 31, 2016

Excellent customer service, friendly and knowledgeable staff.

Fusionbuyer

May 20, 2016

Key fob collapsed. Took about a week to fix vut fotunately already had a spare key. Process handled very well.

Randy Washburn

May 16, 2016

The sales man and the finance manager were both very professional, and very helpful. there was no preasure to buy and all my questions were answered.

Dorothy Kaspar

May 14, 2016

The service was great. Manny Nevarez, my Service Advisor listened to what I had to say and kept me up-to-date on everything from start to finish. I appreciated that I was treated with dignity and respect. I did not feel as though Manny was trying to sell me something or have me fix something that wasn't needed. I told him what the issues were, he listened, handle it and returned my car. Because of the great customer service, I will return in the future for service on my vehicle, if needed.

Michael

May 13, 2016

Dave in service was nice, easy to deal with even though I dropped my car near his quitting time. Car was done when promised.

Patricia Harmon

May 13, 2016

The car wash was the best part! And lessened the pain of having to buy four new tires.

Ryan Caluya

May 11, 2016

Extremely fast professional service. Informative, and friendly.

Ttzol Lopez

May 7, 2016

As always happy with the service at Downtown Ford. Thank you David for your help and expertise! I always know I can trust that you will recommend what is better for my vehicle and me considering my individual situation. Again thank you!

ALcast

May 5, 2016

Go see Christina! She is the sweetest and will work to find you what you and your family need/want.

Pedro Soria

May 3, 2016

I came into Downtown Ford just to look at an Explorer Sport and the salesman Roy showed me some numbers and I decided to go through with it. They worked hard on making sure that I got exactly what I wanted and stayed late helping me out. On the day of delivery Roy stayed after his shift to make sure I could get my car that day. The only issue I had was the detailing my car received. They rushed it and didn't do a very good job. They didn't dry the roof and there was still dirt on it. The windows were smudged with wax.

Rodolfo Garza

Apr 20, 2016

I was amazed at how easy it was to deal with the staff. Sherri and Ira made us feel incredibly comfortable and the finace process was a breeze. DOWNTOWN FORD IS DEFINTELY ONE OF THE BEST KEPT SECRETS IN THE REGION! We will do pur part to make sure the secret gets out!

Samuel Mckinley

Apr 9, 2016

Great dealership and awesome customer service, the deals were good and the people were friendly. Horrible location. But great prices

Rebecca Lloyd

Apr 8, 2016

Great communication between staff and customers, and between staff members in different sections of the dealership. Very comfortable waiting room too!

Robert Anderson

Apr 1, 2016

The service was handled well. Timely and professional, I was kept informed of the progress while I waited

Dawn Manning

Mar 21, 2016

I absolutely love Downtown Ford! From sales, service to awesome finance team. I have recommended friends, family, and co-workers to visit. Bill, my salesman, was very patient with me explaining every detail of every car that I looked at. Safety is a major concern as I have children and grand-children that I transport daily. After many conversations over many selections I chose the Ford Fiesta. I have visited the service department twice since my purchase in June of last year; David is a wonderful person to work with deciding what, when and why services are best for car care. At last the finance team, the finance team went above and beyond to find the perfect fit for my budget needs. I was sure that my dreams of purchasing a brand new car for the first time were diminishing as moments ticked by--imagine my surprise when the finance officer came out with a HUGE smile on his face sat me down and asked if what was offered worked for me. I cried answering "Oh my-yes." I will continue to send my family, friends, and co-workers to Downtown Ford for the rest of my life.

Jimmie Boston

Mar 21, 2016

Bill Fell is great, outstanding service in the sales dept.

Jina Melgar

Mar 21, 2016

Ali was a great help to our family! Wonderful service and overall great experience.

Katy Estes

Mar 21, 2016

If I could leave 15 stars I would! Truly the best car purchase experience I have ever had! In and out in 2 hrs. Got exactly what I wanted,with no hard pressure sales guys. Truly a family run business. Would recommend Ira to all my friends and family. I love my new car, thank you so much Downtown Ford!!!

Laureen Russ

Mar 20, 2016

They were very helpful and was respectful of my time.

Estelle Mata

Mar 17, 2016

I came in for a 7500 mile tune up. Did not expect to be there very long, it took about two hours. When the mechanic came to me, he apologized for the wait, but also informed me that there was a recall on my focus hatchback which they had checked out. I really was very happy to hear about the recall, and never received anything in the mail about a recall. Thank you all at Downtown Ford for being on top of things. The waiting was well worth it.

Arlyn Cook

Feb 18, 2016

I'm a happy camper! I'm pleased with the service! My car runs great!

Kirk Pendleton

Feb 18, 2016

The service is always exact and as promised. Thank you for helping me with all of my ranch trucks

Marcella Honkanen

Feb 16, 2016

I bought a 2016 Ford Fiesta. Rick Davis in sales was great. He even set up my phone connection for me. He listened to my questions and guided me to what I wanted in a car as a commuter car. The financing guy was efficient and very professional.We drove it to Reno from Sacramento this weekend. It was comfortable and only used about $20.00 in gasoline.

David Petsick

Feb 15, 2016

My service guy was very helpful. I had my car there for it's regular service. The day before, I had accidentally run over a piece of debris on the freeway. It had pushed the protective panel under my bumper up. I asked to have it looked at and assessed. My service guy said they would have to probably charge me a half hour to fix it. When I checked out, he informed me that they had pulled it back into place, and secured it as best as they could, but it was not fixed 100%. He recommended that I take it to a body shop, because the part really needed to be replaced. He didn't charge me for the incomplete repair. That's old-school American business ethics. We need more businesses operating from a morally centered set of ethics like that. Thanks Downtown Ford,Dave Petsick

Cheryl Stafford

Feb 10, 2016

Downtown Ford was extremely helpful the salesmen all the way up to purchasing the vehicle. They were very professional, knowledgeable and even made the experience fun. We had an minor issue with the car we called them our salesman Ali called us right back. He handled the problem made it easy for us. It has been the best car buying experience buying our F150.

Amanda Mcgill

Feb 8, 2016

Downtown Ford has been the best experience I have had with buying and trading in. They worked with me and made everything super convenient. I am beyond happy with my new vehicle and will be recommending them to my friends and family.

Karen Schrock

Feb 7, 2016

Needed to buy my daughter a good running car unexpectedly. Downtown Ford had the perfect car at a good price? The sells men was not pushy or give us any haggling that you usually get from dealerships. They worked with me to give me the payment I need monthly. The whole experience was wonderful! I don't live in Sacramento but if and when I need a new car I will going back to Downtown Ford to buy it!!!

Dan Irvine

Feb 3, 2016

Ira was honest upfront about pricing. worked a fair trade based on Carmax offer. Got me approved and out/home in couple hours.

Sergio Rodriguez

Feb 2, 2016

My experience at Downtown Ford is always a great experience. The service department is great!!!!

Robert Thomas

Feb 1, 2016

Excellent service and on time. Always a pleasure to work with staff.Robert Thomas

Sing Lew

Feb 1, 2016

I am very happy with the service I received. I always have good experience when I come in.

Diane Schmidt

Jan 29, 2016

I purchased a Ford Focus last weekend (electric car). I was very impressed from the moment I walked in as Andy the sales representative immediately made us feel at ease. We asked to see a car that we saw online and he brought it to the front for us to evaluate. We ended up taking for a drive and really liked the car. We ended up buying it and Andy was very professional and easy to work with through-out the entire process. We then met Scott who discussed the finances and warranty on the car. He was very wonderful as well, overall an excellent experience at this Ford dealership. I would be happy to send my family and friends to buy a car from Andy or Scott!

Joseph Nardella

Jan 28, 2016

Ed was very helpful and would recommend him highly

Precious Rose

Jan 27, 2016

I did purchase my car from Downtown Ford back in 2008, but this visit was just for my six month checkup. Good service overall.

Martin Kleinke

Jan 26, 2016

Had to take vehicle back because it was not operating properly. Staff was friendly, helpful and took care of the problem. Two stars on the quality because I had to bring it back to get one item done correctly that was affecting the vehicles drivability.

Dwayne Zajic

Jan 22, 2016

WADE AND THE FORD TEAM ALWAYS DO A GREAT JOB FOR ME. LIKE SEEING OLD FRIENDS WHEN I COME IN FOR SERVICE

Joseph Masse

Jan 22, 2016

Downtown Ford: I was very pleased with the out come of perchasing a new ford Edge.. The staff made my day...Giving me time, recognizing how difficult it is to decide if I was doing the right thing.. I had a 2012 Ford Edge..The Staff at Downtown Ford Rick Davis, Scott Ikesaki .. Helping me with the financial part.. Getting it to wear I need it to be... I am excited about my decision on buying the new Ford Edge..

Kimberly Sedwick Dunlap

Jan 22, 2016

Everything is a-okay. Wish you had loaner cars for when cars are kept all day for manufacturer recalls. An exterior car wash would also be nice too. (sorry if you got this 3 times, the site seems finicky).

Jim Graham

Jan 21, 2016

The process was fast and efficient. We felt like we got a good deal on the car and appreciated the helpfulness.

Jeff Weller

Jan 19, 2016

We purchased a 2014 Ford Flex to start the New Year because our beloved 1999 Ford Expedition died. Our experience at Downtown Ford was excellent. We found the vehicle we wanted to look at online. We called ahead and talked to Ira to make sure the vehicle was still available since we were driving 2 hours to come to Sacramento. He verified it was still available. When we arrived, Ira was very helpful and knowledgeable. We liked the Flex, wrangled very little, and walked away with a deal we were happy with. It was as close to painless as is imaginable buying a vehicle. Our Flex still needed a few repairs and was not available to bring home immediately so Downtown Ford loaned us an alternate Flex to drive home 2 hours and brought us our new Flex to our home free of charge in a couple days. What excellent customer service!!! We were very thankful and we love our new vehicle and use it daily. Thank you!

Shirley Hurst

Jan 18, 2016

We purchased a Lincoln mks the sales staff was great and helpful. That's about as far as it goes.

Michael Barron

Jan 16, 2016

A sleeper. I have shopped the past 2 months for a deal on a particular car in the range of new to slightly used. My geographic range included Western Nevada and Northern California. Downtown Ford Sales of Sacramento, California did not hit my radar until recently. I found at their dealership several possibles that met and exceeded all the others I had searched. My search efforts were rewarded with several choices I was able to pick from. The purchase was fast, fair, friendly and without regret. Thank you

Sara Benson

Jan 14, 2016

the check in was fast and the estimate of time to complete was accurate - the service rep went over the services completed when it was done. Downtown Ford could upgrade the facilities for those who wait for the car service.

Bonita Mikelson

Jan 13, 2016

The staff was very nice and I really appreciate the ride to work and to pick up my car when I get off. I had a low performance battery which was replaced and a bulb replaced on the turning signal. All is wonderful!

Lynn Matsuda

Jan 13, 2016

Service from the staff was great and the quality of my repairs was as promised.

Feliciano Meza

Jan 12, 2016

We bought 2 cars before the focus and out previous experiences was what made us come back for a third

James Culver

Jan 12, 2016

I was surprised that my car needed extensive work. I thought Ford made a better product.

Lorraine Kemper

Jan 12, 2016

I would like to thank the entire staff and my salesperson, Glenn Chambers for the best purchase experience ever. My new to me SUV is the perfect vehicle for my work and play. Thank you Downtown Ford!

Dr. David Eaton Ph.D

Jan 11, 2016

Well there was a lot that needed to be done, so I will address them one at a time.Transmission - This was a small problem caused by Ford with the wrong parts in the replacement transmission, and I do not hold Dowtown Ford responsible for this problem. That said, I think you did an outstanding job getting the issues resolved with Ford. Downtown Ford did a great job rebuilding the transmission. The new transmission is so smooth it is un-noticeable. Really amazed how well the car runs now!Replace motor mounts - An outstanding difference in the handling of the car. No more wierd vibrations, just nice and stiff again.Replace power steering pump and hoses - This required some parts from Ford and some parts I needed to find. No big deal there. The cars steering is as good as new. Very happy with the results!Pulley replacements - old worn out pulley bearings in several places on the belt loop. Downtown Ford replaced all these noises pulleys and made the dreadful noise all go away.With all these changes implemented by Downtown Ford have my car running smoother and quieter that is has in a long time.I give the services rendered by Downtown Ford a 5 Star Rating! I am very, very happy with how the car is running and will be happy to bring the car back again for a little overdue front end work.Wade and the gang are some very talented individuals!Respectfully,Dr. David C. Eaton Ph.D

Johnson

Jan 11, 2016

Once my appointment got scheduled everything was great: both auto service and customer service. The only thing you can improve on is the online appointment system. Both this visit and my former visit, I was unable to schedule my appointment online. With my most recent visit, I didn't get a response for my online appointment request until I called and said "Hey, do I have an appointment on Jan 4th or not?" Then I got an email response.

Martin Lapp

Jan 9, 2016

It took 2.5 hours. We called in advance to check availability and we were told we could bring the truck in that morning. We got there before 8:00 am.

Roy Weston

Jan 9, 2016

The salesperson worked well with me to get the car I wanted, and at a very competitive price, and he was very helpful in the entire process.

Justin Jones

Jan 8, 2016

Purchased 2012 Ford Focus from Glenn and Kit! Great customer service! Will definitely be recommending Downtown Ford to friends and family! Thanks!

Richard Coppola

Jan 7, 2016

Andy was very helpful in helping us find the right car, was easy going and willing to go above and beyond.

Harley Hansen

Jan 6, 2016

Dave handled my repair quickly, efficiently and cheerfully even though I had no appointment! The shuttle service worked excellently with no problems whatever. They had to keep my car most of one day so they gave me a ride home and then back to the dealership in the afternoon. One less problem on a rainy winter day. Sweet! Thank you, Downtown Ford.

Christine Miller

Jan 5, 2016

It was a blessing, sales person ready to serve and finance manager very helpful

Connie Schauer

Jan 5, 2016

Fast and friendly as always I drive from Folsom to downtown ford to have my car serviced and anytime I want to buy a new car this is the only dealership I will come to.

Elaine Cannon

Jan 5, 2016

We made an appointment, were taken care off quickly. I asked about checking on a possible oil leak - didn't hear if they found anything. The indicator on the car said it was time for an oil change, but it was actually 3000 miles too early. They did the 45000 mile check up, told us we needed 2 new tires, and did the oil change anyway at no charge. All in all, an expensive day that was probably needed.

Shaun G.

Jan 5, 2016

From a timing perspective, my wife and I didn't think we were actually ready to purchase a car. Downtown Ford had the vehicle we had been looking for so we decided to make a trip up there to see what our options were. Ira was totally chill and placed no pressure on us whatsoever. We test drove the vehicle and knew this was the car we wanted but were still unsure if we could make the deal that day.Ira walked us through the process step-by-step and informed us of all our options. After reviewing everything and receiving a fair price on our trade-in, we were actually surprised that we could make the deal that day. Ira handled everything and we were driving our new Ford Explorer home in no time. DEFINITELY an easy, no pressure experience with Ira and highly recommend him and the dealership for anybody who's in the market for a new Ford.

Walter Bullock

Jan 5, 2016

F-150. Excellent service. Staff was helpful, professional, friendly, knowledgeable.

Donald Bell

Jan 3, 2016

I purchased a 2012 ford mustang. Downtown ford is a first class dealership. I would recommend this dealership to anyone. The folks that work there are friendly, professional and honest.My compliments and thank you for the awesome experience.

Gail C

Jan 2, 2016

The staff was very friendly and my car was finished in no time. They even took the time to look at other things outside of my standard oil change.

Janice Briggs

Jan 1, 2016

I just purchased my 3rd Ford Escape. The Service was incredible. My husband had purchased a F150 Super Crew Cab, December the 9th from IRA,and I was so pleased with the Service from IRA, and Jim, that I went back a couple weeks later, to buy my New Escape. I Love It, and my husband loves his new Truck. I hope that IRA and Jim get some kind of BONUS Or Recognition, as they are both truly an Asset to your business.Sincerely,Mr. and Mrs. John Briggs

Dave Dowell

Dec 31, 2015

This service visit was under warranty on a 2014 Ford Edge. Service writer Jeremy was courteous, knowledgeable and efficient in analyzing the issue. When the part (Body Control Module) had to be back ordered, he kept us informed, got the part into Downtown Ford before we expected and expedited the work to get us back on the road quickly. All in all, an excellent experience. Thank you!

Arlyn Cook

Dec 30, 2015

We were having a lot of problems all of a sudden with our 2003 windstar and decided it was high time for a new/used car about a year old and the personel there ( Bill, Ali and Randy especially ) were very helpful and patient with us in our dicision making process. Thanks so much you guys! We are pretty happy with our 2015 Taurus even though I had to bring it in a couple of days later to have the amber engine light checked out which turned out to be a defective gas filler tube which was not sealing correctly. It was fixed in a couple of hours and no charge! Thank you again!

Douglas Trappe

Dec 30, 2015

This purchase was easy and hassle free. No stress . The staff is great and has a good sence of humor. We love the new Focus and deal we received too. D. Trappe

Duane Cobb

Dec 30, 2015

2015 Ford Edge, Great service, professional staff, and enjoyable experience.

Lasalle Thorntona

Dec 23, 2015

My salesman was very helpful and made me comfortable and wasn't pushy with making a selection and the finance manager went above and beyond to get me a good rate with the bank even with my not so good credit score. DefientlY would recommend them and would do more business there in the future Thanks

Keith Calandri

Dec 21, 2015

The service was accomplished faster than I thought possible. Jeremy kept me inform at all times. Thanks so much for getting our truck back in service after being away fo 14 months.

Pat Sandlin

Dec 21, 2015

I brought in my 2013 Ford Escape for a service and, as always, made my appointment with David Hall. David has an excellent temperament for the job and is always courteous, helpful and knowledgeable. He goes out of his way to make sure the customer is served!

Ronald Pruitt

Dec 21, 2015

other than having to wait for parts for my repairs, once parts were in service and repairs were excellent...

Jim Christensen

Dec 19, 2015

Special appreciation for the service provided by Service Advisor, Dave Hall. Dave keeps me informed as to the maintenance needed on my 2013 Explorer, schedules the work around my busy schedule and appraises me of any significant issues I need to be aware of. The good service provided is a key reason I've purchased my last 4 explorers through Downtown Ford.

Stephen Smith

Dec 19, 2015

My needs were specific and my credit history wasn't the best. You guys (Ira, Sam & Jim) went the extra mile to get me a car that fit my needs and a deal that made it all come together. Thank you all!

Suzanne Valverde

Dec 11, 2015

I.can always.make an.appointment for my service and they are always on time. The techs work in a timely manner. Although the waiting room is rather sparse it alwags has a homey feel.

Steven Bretz

Dec 10, 2015

My family has purchased five vehicles from Downtown Ford and the staff has always gone above and beyond in their efforts. The touch screen on my 2014 F-150 Tremor was not responding. Service adviser made me an appointment for the next day. My truck was in and out in 90 minutes (estimated time to repair 2 Hours).

Michael Sharp

Dec 8, 2015

Great communication from my service representative. Excellent work done by the technicians on my vehicle. Everything was on time and as quoted.

Tori Lyon

Dec 8, 2015

Took my car in for recall service - very friendly staff. Nice shuttle driver. Great experience.

Sjon Woodlyn

Dec 5, 2015

Servicing my Escape at Downtown was easy, quick and convenient. The waiting room was comfortable and all the staff were friendly and seemed like professionals.

Carolyn Hedrick

Dec 2, 2015

2013 Focus 25,000 serviceExcellent service by courteous, professional staff.

Daniel SpohrGrimes

Dec 2, 2015

Jack was great to work with. He assessed my needs for servicing my vehicle and provided me with recall information to have safety work performed.

Craig Smith

Dec 1, 2015

2014 ford focus ST, service dept is attentive, kurt, the used car manager is top notch and very helpful.

Monica Miner

Nov 30, 2015

I leased a Fusion. Sherri was great to work with.

Brian Wallace

Nov 28, 2015

Every one was great to deal with. George Reyes was very nice and helpful, I didn't feel pressured.I purchased a certified C Max Energi.

Fusionbuyer

Nov 26, 2015

David Hall is an excellent service advisor. Made appointment with two days notice, kept it, did 35500 mile service in 2.5 hours.

Diane McNally

Nov 24, 2015

As usual, everything went quite smoothly, even though I called with a last minute appointment. I was checked in by a very friendly and courteous service rep by the name of Jeremy. Thank you for taking such good care of my care.

Markus Bryant

Nov 24, 2015

Ira Carter is very personable and knowledgeable salesman. I never felt any pressure from him or their fine sales mgr Jim Kelly throughout the process. I will start here next time I'm out to buy a car!

Theresa Demars

Nov 24, 2015

Fast and easy purchase. Great customer service. I would recommend downtown ford

Del Stanback

Nov 22, 2015

Love all the people there. No pressure and excellent service.

Joseph Stein

Nov 22, 2015

Everyone is always friendly, courteous and ready to help.

Kate Little

Nov 21, 2015

I was treated very well and was pleased that Ford Motor Company and the dealership stood behind the product.

Dennis Colbert

Nov 18, 2015

However... This was the 1st service for my new FORD FLEX. I had purchased a 'service package' at the time I purchased this vehicle and paid almost $800 dollars for this thinking I was going to save the BIG BUCKS. I hope this WAS NOT one of those service intervals. As far as I was concerned the service amounted to an oil change and not much else. The vehicle wasn't even washed or cleaned. Not necessarily happy with this experience. I bought Ray's "Mustang" a few years back and he's taken great care of me. I hope this was just a pickup and NOT one of those "intervals" I ended up paying for!!!Dennis Colbert / 837-6636

James Scott

Nov 18, 2015

Well done - my car needed to be reprogrammed as part of a recall, but the computer system was down. Oh well.

Lori Walker

Nov 17, 2015

Everyone at Downtown Ford is awesome,very helpful in every way.

George Kriske

Nov 16, 2015

Very satisfied with the service received. Like you say lousy location but good service.

Marisa Key

Nov 15, 2015

I think service person David could be a little more polite; he isn't the friendliest person. I've been taking my car for service over the last 6 years and every other service person I've dealt with has been great to work with.

Isidore & Lorna Alejandro

Nov 14, 2015

We return to Downtown Ford because of the excellent service we receive in both sales and service! We recommend Downtown Ford to our friends and family! Both of my brothers have purchased vehicles here. One of my brothers is frequent customer purchasing company vehicles here! Most importanly, we love how we are treated like family! Scott Ikesaki is the #1 reason we are repeat customers! Keep up the good work!

Michael Immoos

Nov 14, 2015

Everything went fine and as expected. You did a brake repair and put new brake pads on my truck

Juanita Salas

Nov 13, 2015

I was informed I would be done in two hours and I was.

Dominique Vessigault

Nov 12, 2015

My son Francis is actually the driver of the car and would not part from it for anything. He is just as enthusiastic about Downtown Ford as I am for my Mercury Grand Marquis and my wife for her recently leased Fiesta. The level of service is excellent and the staff (David Hall) a credit to your organization.

Timothy Comstock

Nov 12, 2015

Service was great as always - thanks! xxxxxxxxxxxxxx

Adrian Baxmeyer

Nov 10, 2015

I purchased a 2016 Mustang from Downtown Ford and it was such an easy experience. This was my first car purchase and I was surprised at how smooth and friendly the transaction was from Ali's sales services all the way to Jim's great advice on financing options. Thanks!

Lee Speir

Nov 9, 2015

2016 Mustang ecoboost....service was fine....I want to personally thank Scott, Bill and Wade. They were tremendous

Thomas Gallardo

Nov 9, 2015

Up until now I have received no contact regarding the pending items (letter replacement, vents) we agreed upon. It's been disappointing

Jeff Gingrich

Nov 5, 2015

I bought a used Ford Focus. The staff was superb and very helpful in helping with the process. I would not hesitate to recommend them to anyone.

Douglas and Wendy Baty

Nov 3, 2015

We experienced a nearly painless purchase procedure at Downtown Ford. An honest price quote in writing was emailed to me after my internet query. All items were explained. There were no unexpected charges added. They held our favorite car for us until we could complete the deal. There was no pressure - anywhere in the process. Even the Ford loan was clear and straightforward. The next day we were pleased to discover Downtown Ford had already contacted our insurance agent with relevant information. Overall, a very smooth and low stress experience.

Shannon Fackler

Nov 3, 2015

I have a 2012 Ford Focus. Everyone I had an encounter with were very friendly and helped me to the best they could! Ford fixed my car fairly quickly and also loaned me a loaner vehicle. The service department kept me up to date with my car and let me know when it was ready to be picked up. The staff was very helpful and cared about my needs. Would definitely recommend friends and family to this location!

Shannon White

Nov 2, 2015

It took awhile to get a loaner car for a manufacturer warranty service issue. Loaner smelled awful on the inside but hey my car is fixed now! There was also an issue with getting a rental car paid for by Ford! Come to find out the dealership had loaner cars all along - wow

Kimberly Oliphint

Nov 1, 2015

David Hall was very helpful to us .A promt service and friendly attitude .

Nancy Madolora

Oct 28, 2015

Wade is the greatest service rep you have. He is always friendly and helpful.

Marsha Hungerford

Oct 27, 2015

My son called the service dept during business hours and got voicemail. I texted Scot Ikesaki and he let Wade know we wanted to schedule an oil change. Wade called me back and said to bring the 2012 Focus in now. My son arrived to find out it would take two hours and left. We made another appointment for the next day. My son had to wait two-hours for an oil change! Marsha Hungerford

RosaLea

Oct 27, 2015

I purchased a used Toyota Prius from this dealership. Most of the number work was completed online and the agents on site were extremely friendly, efficient, and willing and knowledgeable in answering my questions. I found the process at Downtown Ford to be a no-pressure, smooth, and professionally handled experience.

Andrew Danzero

Oct 23, 2015

this was my first time at the service dept. eveything went great and was completed in just over an hour. Otherr places do take longer. service people were all very professional.

Gretchen Reimer

Oct 23, 2015

I needed new tires. Jeremy the service person came out and showed me how they check the tread on my tires. Also gave me information on the type of tire. He explained everything and was calm and helpful. He told me Ford would be very competitive. I went home check on prices other places. Showed him my research and they matched the price. I got the tires from Ford. Jeremy had the perfect demeanor to deal with me and I felt confident staying with Ford.

Richard Schauer

Oct 23, 2015

Please do not contact me again by email or by telephone regardless of the Terms Of Service I've been coerced into accepting in order to submit this Survey.

Steven Kamp

Oct 22, 2015

2014 Ford Fusion. 35500 service check. Oil change, multi point. Fine

Fusionbuyer

Oct 20, 2015

David Hall is excellent service advisor. Ford Fusion 35500 service in two hours, nothing needed for another 10,000 miles

fusionbuyer

Oct 17, 2015

David Hall an excellent service adviser. 35000 checkup oil change multi point inspection, in and out in 2.5hours. Enjoyed free wifi and counter with outlets for charger.

Arthur Howe

Oct 14, 2015

I will say David did a great job, but I am disappointed with Ford if they do not fix my Flex. I brought it in when it was under warranty. I was never told I could have a rental while my car was being worked on. So it made it difficult with my work schedule to bring it back in. I pray talking to Mathew today I can get this fixed. If I don't, I will not bring my Flex back to Ford to get service done. Not trying to be rude, but I never used my warranty and I feel since i brought it in and you did not have the part, I should not be stuck with this four hundred fee for a door sensor. Other than that I have no complaints. God Bless

Frank Tays

Oct 14, 2015

David Hall is GREAT! He always takes good care of me! I will keep coming back to you as long as he is at Downtown Ford.

Beverly Calvert

Oct 12, 2015

Took my Ford Edge in for a SYNC problem related to my phone and radio. David Hall worked diligently to fix this issue. It took patience and perseverance but he and his technician got it fixed. I truly appreciate David's dry sense of humor. Through it all the entire team in the Service Department were great. The Service Department of any dealership is not a place a woman generally likes to have to spend time but these folks always answered my questions and put me at ease. Thank you!

Mary Flannery-Sterling

Oct 9, 2015

I came in because my seat belt wasn't latching all the time. Wade Pendleton was great and determined the "female" part was defective and ordered a replacement. While waiting for the replacement over a couple of days, my warning light came on saying my brake fluid was low and needed service now. When I came in to get the seat belt latch fixed, Wade checked on the brake fluid sensor and found it to be defective as well. He ordered the new part. The only "bad" thing was that the wrong part was sent but didn't know that until my car got in the shop. So, then another order was placed, and the correct part finally arrived and Wade got it in and got me on my way quickly. Wade is a GREAT service advisor and an asset to Downtown Ford.Thank you,Mary Sterling

Debbie D

Oct 6, 2015

I felt the sales and finance staff were upfront with us about the figures and what we were paying for. They explained everything thoroughly and made the process painless. We were out of the dealership with our new car within a few hours.

M5321K

Oct 5, 2015

I bought a 2015 Ford Flex. Sherri Wicksten worked with me and she was fantastic. The customer service was terrific across the board and at no time did I feel pressured. Great experience. Thanks so much.

Peggy Alexander

Oct 5, 2015

Nice having my lights fixed as a drive in since my check headlight warning had just come on

Steve Lawson

Sep 29, 2015

i love my new car so thank you for making it happen ...but i was informed by another ford dealership that i could have gotten the same car the same way but for much less a month with no money down ...so im curious why that is ..i would think all ford dealerships would bevthe same ...

Thomas Cowell

Sep 29, 2015

Our experience was wonderful - everyone was amazing and friendly - Mike was our salesman and did a GREAT job in explaining everything to us - really took his time with us without being "pushy" at all. The gentleman that hooked us up with the lease agreement etc was also top notch - great experience all in all. We leased a 2015 C-Max hybrid - love the car. Thanks again!

D. NIEMEYER

Sep 25, 2015

Excellent service. Loved my 2013 F150 115,000 miles zero troubles. Wanted to buyer another F150 Got a great deal. Thank you Down town Ford.

None

Sep 25, 2015

Everyone was friendly and helpful. Loved my ride into work! I definitely will be back.Thank you !

Frederick Morrill

Sep 23, 2015

I brought my Ford F150 in for an oil change and to have the alignment checked because of wear on the inside of my front tires.The service writer did an excellent job describing what was to happen and kept me up to date with the findings.

Daniel Felizzatto

Sep 22, 2015

I took my Ford Explorer in for new tires. The staff noticed it was also time to have my transmission fluid replaced. They did a great job and did it quickly.

Jose Jauregui

Sep 21, 2015

I was called and informed that my cabin air filter and windshield wipers (causing streaks) needed replacing and that my car was ready. I declined the service for these items. Upon picking up the car, there was no marks that the windshield was ever activated. No streak marks were present and the original dirt on the windshield was still present when I brought in the car for service. So how was the windshield wipers checked and to cause streaking?

Bart Madden

Sep 17, 2015

We ended up buying the explorer. The truck is awesome and the staff at downtown ford is super laid back. The buying experience was pressure free and they made the entire experience enjoyable. I highly recommend anyone looking at a ford go to downtown ford. And even if you haven't considered ford, do it.

Deanna Ortega

Sep 12, 2015

I've know Kit Kinne, General Manager at Downtown Ford for years. In fact I bought my first car from him back around 1991. The reason for our purchase was to buy our son his first car. We received amazing service from Kit, Graham Enos and Scott Ikesaki.

Mary Wood

Sep 9, 2015

No pressure sale. Good experience. Way to do business. Over all deal was great.

Kimberly Oliphint

Sep 6, 2015

Fast, efficient. Dave was awesome. Car was ready earlier than expected.

Manuel Guido

Sep 4, 2015

Downtown Ford is my Ford's only place for service. David Hall and the rest of the staff know how to take care of Us. They answer all questions I may have.

Alexandra Potter

Sep 3, 2015

I purchased a 2014 Ford Fiesta from Downtown Ford and the whole staff was absolutely phenomenal! I felt so welcomed from the moment I arrived to the moment I left. For selling cars most the day, you wouldn't believe how excited the atmosphere is when you are signing the paperwork. Everyone was smiling and congratulating me throughout the building. As a first time car buyer, all the anxiety I had melted away the moment I got there and I feel like I got a great deal on a beautiful car. I know they worked hard to find me the best options for financing and I would recommend anyone to buy a car from here.

Tom Rodgers

Sep 2, 2015

This time was not the best. I brought the car in for a check charging system light that came on. And it took 2 weeks to get the car back. As per the service dept. two bad alternators and the mother board was bad. The light came on again and I brought the car back in for the check charging system light. A 3rd alternator was installed. So far the car charging system is working good. My concern is that the first bad alternator may have damaged the mother board. I also left a manage for the service manager/the man in charge and he never called me back. David Hall has always worked with me and know he is not the one doing the work. 2 bad alternators and 3 weeks in the shop not good.

Woodbridge Metcalf

Aug 31, 2015

Service has always been very good. Jeremy handles all questions and everything has always gone smoothly.

P. Rose

Aug 30, 2015

Well I didn't have an appointment but they were still able to see me. I was told it would take about an hour and a half, but it seemed like they were done in a little under an hour which was cool. I got the Works Package for 39.95. David was my contact person who was very nice. However everyone else in that dealership I felt was pretty cold and not very customer service oriented. They don't speak to you or thank you for coming there. They just look at you.

Mina Wilson

Aug 27, 2015

Always friendly, prompt, car is clean after service, on time when I make an appointment, and they go over everything that was done or needs to be done. This is the best dealer service I've ever gotten in owning any car!

James Culver

Aug 26, 2015

My service rep. David Hall does a outstanding job looking after my car. I trust everything he recommends

Jerrold Young

Aug 26, 2015

Very prompt service. Very professional. Very polite

Elisa Clark

Aug 25, 2015

They had a hard time getting parts for the repair I needed under warranty. However, I was very happy to have the service adviser David Hall help me with my issues which also included a recall matter. I am going to take my car in again soon. Thanks for you convenient shuttle service and the driver also. Very timely. The facilities were excellent.

Francisco Chaveste

Aug 25, 2015

great service from all the personal so efficient and so quick.

Michaelle Forbus

Aug 24, 2015

I came down to purchase a specific car and the staff was expectionally helpful. I bought a Ford Focus Titanium and I love it.

Kristan Otto

Aug 20, 2015

I wandered in Downtown Ford with a 'sort of' intention to get a new car. I described what I was looking for and bingo! the representative pointed out one to me. It had everything I wanted and a good price. Just in case people would ask how I made such a snap decision, I shopped other kinds and makes. I went back and bought it.

Gretchen Deak

Aug 19, 2015

I purchased a 2014 Ruby Red Mustang. Kirk, Sam, Rickey, were all extremely helpful and accommodating! They went WAY out of their way to make it a no pressure, comfortable and extremely easy experience. Thank you to Daniel also who took good care of my 1999 Mustang - Thank you Down Town Ford!

Kelly Lonigan

Aug 19, 2015

Left car for service. Almost done when we got back.

Richard Dubois

Aug 19, 2015

Well I have been a steady customer for more than 10 years and like the service rendered. In 2012 we bought a 2011 cert. Edge and the misstake that I did is not let my disable wife drive it of course she hates it for no handle at the winshield and no electrical seat. The handle I blame FORD for not having it for the Esace has it and other models have it but not the edge I understand it is not an option extra too.???? Have complained to Ford 2 years ago with no response.The next auto that pulls my 2700 pd. pop up trailer will have the handle if I must go else where to get what is standard in other auto makers well so be it. Our majority of the auto's that we owned since has been FORD's In fact my first car was a 1949 Ford coup and it was built with over drive with achieving 24 miles per gallon. Little flat head V8 engine.Richard DuboisRetired Quality Engineer.

David Bailey

Aug 18, 2015

I brought in my Ford Focus for an oil change. The service advisor was helpful and the shuttle driver efficient. Also purchased a pair of tires on advisor's recommendation.

Richard Anderson

Aug 18, 2015

Mike was great! Answered all our questions and we had a wonderful buying experience.

Dennis Frederici

Aug 17, 2015

it was fast and they put us in a car that we really enjoy. and gave us a reasonable payment.

Josh Jordan

Aug 17, 2015

Wade and his team of service guys are just remarkable. We get timely service and professional work ethic every single time. A thru Z we couldn't be happier

Alice Washington

Aug 14, 2015

Great customer service! They are very proactive helping their customers get service for their cars so they stay in tip top shape. Shows they care!

Tameshia White

Aug 13, 2015

The service was fine. They performed a basic oil change. I didn't get advised to schedule a 30,000 mile check up nor was the reason for such a check up explained to me.

Rosebud

Aug 12, 2015

It was one of those VERY busy weeks, and I knew it was time to have my oil changed. In between several other errands, I decided I'd try to get an appointment for my needed service. A technician by the name of Jeremy was extremely courteous and helpful! He managed to check my car in at about 11:00, and the service was completed in a reasonable amount of time. Thank you for such excellent service.

Andrew Drenth

Aug 11, 2015

2013 Ford C-Max Energi - we have very much enjoyed our new car. The sales team at Downtown Ford was very helpful, and informative. Glen was extremely kind and did a great job explaining the features of our new car. We wouldn't hesitate to use Sacramento Downtown Ford again and recommend them to family and friends. A wonderful car buying experience!

Regina Miesch

Aug 11, 2015

very pleased with the interaction. no pressure. felt very good all round about the vehicle and the deal.

Barbara Davis

Aug 6, 2015

I came to the Service Department with a trouble light on indicating low tire pressure. The tire had a nail in the side thus needed to be replaced. This was done quickly and in a very efficient manner. I find this type of service always at Downtown Ford and appreciate it very much.

Stacy Walters

Aug 6, 2015

We were treated with professionalism and courtesy! Never once did I feel as if I were being pressured into a vehicle. We will continue to make the commute past multiple other Ford dealerships, straight to this dealership.Wonderful experience from start to finish!!

Jeffrey Frost

Aug 5, 2015

Although the facilities are a little dated and the location is a challenge to get to, the professional and friendly service they provide are second to none. PLUS it's a Ford, so you know it will last a very, very long time with normal care. Over the last 12 years, I have bought 3 new Fords from them:2004 F-250 FX4x4 King Ranch2013 F-150 SVT Raptor 2016 Fusion EnergiWhen the time comes to purchase another vehicle, we will come here. Period.

George Dunning

Aug 4, 2015

Downtown Ford's service center has always been excellent. Thank you!

Roderic Dow

Aug 3, 2015

Scheduled maintenance service performed as expected.

Clare

Aug 1, 2015

The team at Downtown Ford did a terrific job, as always. I went in for an oil change and they discovered that I needed some work done on my brakes. I suspected that I did. I feel better knowing my safety is important to them.

Marsha Hungerford

Jul 30, 2015

The mechanic found other things to fix while in the shop for the clutch recall. Thanks Downtown Ford.

fusionbuyer

Jul 29, 2015

Purchased a 30007 mile cpo ford fusion in 3 hours including test driving three cars. Excellent.

Bev

Jul 27, 2015

Took my 2010 Ford Edge in for routine maintenance. Also needed to have an odor under the hood checked which turned out to be a rodent that had been "doing something" under there - eeewww! Steam cleaning fixed that - thank you very much! Also needed SYNC software update for my radio. Love the convenient location. :)

Dominica Escobedo

Jul 27, 2015

Your staff was awesome!! They made me and my daughters feel very welcomed.. I also had a few things on the car that need to be repaired and the repairs were took in care ASAP.. Thank you all

Derek Haynes

Jul 24, 2015

2015 F150. Service was great. All staff was helpful.

Bill T.

Jul 23, 2015

They stand behind their product, seem to care about their customer's satisfaction. Will definitely buy another from Downtown Ford

carol Hawkins

Jul 20, 2015

Lawrence the sales guy was not pushy, was knowledga ble and atypical of used car salespeople. I called first to have him describe the car to me which he described as cherry but of course I was very skeptical. There was literally not a scratch or dent or anything on the car. there was not a lot of the typical back-and-forth negotiating and I feel we both got a fair deal. they provided a Carfax for me, & a service print out that Showed the things that they did to the car with a very thorough going over. I have a BMW and I have bought Lexus in the past and they are known for not having pushy car salespeople and the truth is this was an easier and less lengthy process than what I am used to in buying a car. Seemed to me like they weren't starving and were interested in a long term relationship. even though they are an hour and 15 minutes from my house I would definitely go there to buy a car even though it's too far away for service. we are going to get an SUV in February and I will definitely go back there

Jessie L.

Jul 20, 2015

I purchased a 2006 DODGE RAM with Downtown Ford in the month of June 2015. Ali was the salesman who helped me throughout the process of the purchase. He was very helpful and allowed me to choose the vehicle that was the best fit for me. All the staff were helpful and provided me with great insight which allowed me to have a great overall experience with my purchase. I am really enjoying my truck and would like to thank Downtown Ford for providing with such a great purchasing experience.

Dennis Newhall

Jul 15, 2015

The Escape is fine. I had to wait 1.5 hours in the waiting room after the 12:00 completion time I was promised. I dropped it off at 8:15ADennis

Janet Osterlund

Jul 15, 2015

I needed a work van for my cleaning business. I was looking for a Ford Transit Connect but needed the bench seat in the middle. I looked everywhere but to no avail. I had seen the television ads for "great deals, crummy location" and boy where they right! But they had exactly what I was looking for and at a great price too. I sales guy Ira was great and the finance guy Chris was great too. Heck! they were all great. No hassle, negotiated the price before I got there and that was what I paid. Will definitely talk to them when I am ready for the next one!Thanks guys!!

Ramon Agosto

Jul 15, 2015

Great customer service and knowledge of vehicle clean facility

K Smith

Jul 14, 2015

It makes no sense for me to drive from Lincoln to your dealership to get my car serviced but as long as people like David insure all servicing has been done, and people like Kirk Shorter sync my new phone with my car I'll continue to do it.I do wish the TV received sports channels so I could have seen the Giants game.

Garen Horst

Jul 9, 2015

We were very impressed and appreciative by the excellent salesmanship and service offered by this dealership. I love my new car! Thank you very much.

D. Niemeyer / Industrial Fabric, Inc.

Jul 8, 2015

Just the best service and nice folks at Downtown Ford. I drive from Lincoln for the service and I have another Ford dealer close by.

Eric Geibel

Jul 8, 2015

I drove in with a problem others caused and could not diagnose nor fix and I drove out confident the problem was fixed. You have a very knowledgeable staff too.

Jean Coffee

Jul 7, 2015

Dave in service quickly took my car in for an assessment and placement of a battery. This was all unexpected late Saturday afternoon and I was in and out in an hour!

The Salvation Army

Jul 6, 2015

Sherrie and Graham were fantastic. They were very helpful and provided excellent customer service.

Jo J

Jul 2, 2015

Awesome Customer Service - Friendly and Personable.Quick purchasing process with no pressure to buy.They were able to meet my unique financial situation

Patricia Pendleton

Jun 27, 2015

Whenever I take my car in for service the Service Department is knowledgeable and I appreciate that they take the time to explain the worksheet like checking brakes if or when they should be replaced, rotating tires, fluids etc.

Deva Smith

Jun 26, 2015

The staff was extremely helpful. Our sales man Ira Carter did an amazing job. Made our car buying experience hassle free. The finance man Jim Kelly was quick and efficient. We left there with a big smile.

Paula Golden

Jun 25, 2015

2016 Ford explore. Great service. Very helpful. My salesman, Ali Eslamian was very knowledgeable about the Ford Explore I purchased.

Sonja Plesnicher

Jun 24, 2015

I needed new tires and a battery. The service was great. I like to schedule my appointments with Wade Pendleton because I always feel taken care of. He is really good at explaining things to me so that I have a good understanding.

Samuel Ventura

Jun 19, 2015

Everyone was incredibly helpful and patient. Excellent sevice.

Peggy Alexander

Jun 18, 2015

I am always happy with my service at Downtown Ford. I am greeted by friendly people given a ride and never sold anything that wasn't a necessary service!!

James Rapanot

Jun 15, 2015

I enjoy working with David Hall. My appointments go smoothly without a hitch.

Toshawne Williams

Jun 15, 2015

My experience was great! In and out, no problems. First in line, service tech was friendly and explained my inspection sheet, leaving me with no questions or concerns at all!

Gregory Oliphint

Jun 12, 2015

We have been happy with downtown ford for years. Sam ,Jim have been excellent with the paper work on all of our vehicles . Laurence and Scott helped us get what we wanted and needed in all our vehicles. Dave in service has been great over the past 15+ years . I'm happy and will be coming back...Greg

Wendy Friend

Jun 12, 2015

Was greeted right away. Let the sales person know what I was working with and was in my new car within a few hours. It was the fastest car transaction I have ever had.

Gerald Monroy

Jun 11, 2015

They were very prompt. Very friendly and helpful.

Tim Haury

Jun 11, 2015

Service was great as always. David Hall always takes care of us. Downtown Ford was recommended to me by a friend years ago and it is my "go to" repair facility for my F150. I shall return!

Christel Hardesty

Jun 5, 2015

2015 Ford Edge sport purchased in a couple of hours on a busy Saturday for Downtown Ford!!! Excellent service as always and could not be happier with the new Edge!!!

Ben Bates

Jun 3, 2015

Excellent Customer Service on our 2015 Ford Fusion. Also, the purchase was smooth and easy. Friendly employees - clean facility.

Scott Rasmussen

Jun 2, 2015

After the nightmare from another Ford dealership, Downtown Ford took care of all my needs.

Elizabeth Barth

Jun 1, 2015

The sales staff was extremely helpful during the entire process.

Leslie Chan

Jun 1, 2015

Timeliness and courteous greeting much appreciated. No drinking fountain or sitting comfortably not appreciated.

Luther Nishimura

May 29, 2015

Great service from David Hall and always nice when the owner recognizes you as a client.

William White

May 29, 2015

I think you do an outstanding overall. I've been coming to Downtown Ford since since 2001 when I purchased my Windstar. I've noticed a substantial improvement in the quality of service over the last year or so. Keep up the good work!!!!!!!!!!William

Katherine P.

May 27, 2015

Thank you to the Downtown Ford staff for making the purchase and servicing of my Ford Focus a positive experience. I really appreciate that service advisors are honest about the service my car needs without needless add ons. I also appreciate the shuttle service and the quick response times.

Lee Yager

May 23, 2015

I had new tires installed... they had some sort of a sticky residue on them..some sort of a white/greyish matter...always, in the past,new tires purchased from downtown ford, were clean, new, shiny black...(they looked like new tires) this time my new tires looked like old tires , I was disappointed that after spending $1400.00 for a service and new tires... that I had to (very painstakingly ) spend an hour cleaning my new tires...whatever this residue was it did not come off easily....maybe that's why it wasn't done to begin with.......

Amber Wong

May 20, 2015

When purchasing my 2013 Escape, the staff made the experience one of the best i've ever had. In all the cars i've purchased in the past i've never felt so comfortable and at ease with the process. I was informed of everything as it was happening, and educated in the paperwork i was signing. It was a no rush and no pressure atmosphere which i've already recommended to many friends/family. I thank you all for your great service!

Beth

May 20, 2015

I purchased a used fusion hybrid and applied for financing online. Graham responed within minutes and worked quickly to get an offer together with the finance manager. This has by far been the best most efficient car buying experience I've ever had. The whole team at Downtown Ford were professional, courteous and willing to go the extra mile. Love my new-used car and would recommend anyone looking for a car to purchase from them. I know I will again..thanks for a great experience!

Elizabeth Wocasek

May 17, 2015

Stephani and Graham were great. It went really fast, easy and smooth.

William Fozard

May 14, 2015

Mike Hubble was very helpful kept me well informed. Everything stated was delivered. THANKS

Margaret Brazelton

May 12, 2015

My experience with Downtown Ford was excellent. I felt like I was in a small town dealership with all the staff being so friendly and helpful with absolutely no pressure. Would highly recommend them to my friends and family.

Alexander Vellanoweth

May 6, 2015

The service representative,Dave, was exceptionally helpful. Took care of everything that needed to be taken care of.

Lateef Raheem

May 6, 2015

Nissan Versa, excellent services. Staff was great; I?m a little bite more emotional. Good people.

Chester Gragg

May 5, 2015

As always my expierence at Downtown Ford was great. I took my Explorer in with the paint bubbling up on the hood. After an inspecting it they immediately checked it in ,provided me with a rental car while they repainted the hood. I had my car back in 3 days. I am very happy with the work that they did and the way I was treated.

Don Aston

May 5, 2015

I brought my Fusion in for its first oil change and such. David Hall was my service writer and he was most pleasant; efficient; professional and just made my visit a pleasant experience. I was impressed too with the atmosphere in the waiting room where I joined several other Ford owners in comparing notes on our vehicles while Downtown Ford staff passed though the area greeting us as they passed. All-in-all, it was an enjoyable experience. Thank you for your service. Don Aston

Jamie Celaya

May 5, 2015

it was ok kind I tried to talk to the cashier and she was very short maybe having a bad day because it was different then before always happy the rebate process is hard it won't allow me to enter my information I will be calling about that process since it wasn't the dealers fault.

Kirk Pendleton

May 5, 2015

This is my first car. I purchased it at Downtown Ford. My parents have purchased every car they have owned from Downtown Ford. I will be doing the same.

Chanel Tutson

May 4, 2015

I went into the dealership not expecting to leave with anything because i knew I wouldn't qualify for a nice car. Due to needing a new car as soon as possible my husband and I went straight to the used cars, and cheapest cars they had. Out of desperation I decided to just go with one model that had about 40,000 miles on it. The car was nice it rode smooth but it wasn't a car I was in love with. So we went through the whole process of trying to purchasing the car. As I thought The amount of money I needed to put down on the car on top of the monthly payments were just way to much for me. So I decided I would just wait a few more months to save and come back and purchase one of the cars I wanted and have lower payments. So as soon as I was sad and felt slightly defeated the finance guy said he wanted to check with his manager to make sure he covered all of his basis . When he came back he gave me an unexpected option. He said I would qualify for a brand new 2014 car with very little down and affordable payments. So we looked at the model he told us it was a brand new ford fusion that only had 12 miles! I was in shock for the rest of the time. I fell in love with the car. I never expected to leave with a car, especially not a new car! I was even able to trade my old car. I have a son , and the staff saw that and they new I needed to get out of the car I had. I am forever great ful to this dealership. It was like an answered prayer that I wasn't expecting. My sales man was Glen . Glen had great customer service. I really appreciate his honesty about the cars . I never once felt pressured to purchase anything . He made sure I knew exactly what each car I was looking at had . He was very knowledgeable and patient with my 1 year old son who was running around. I appreciate the finance guy and the manager for working with the loan companies to get me a great deal that I wasn't expecting!

J. Ham

May 1, 2015

Recently purchased a 2013 Escape, and brought it in for an oil change. Have had nothing but great service at Downtown Ford, from the purchase to the service dept. Hoping to spread the word to our friends, don't forget about a lesser known dealership, that still goes the extra mile. Thanks Downtown Ford!

Peter Saucerman

Apr 29, 2015

It was a pleasant Saturday no-hassle service call. Service Mgr. was top notch, car was complete and delivered ahead of schedule. My kind of service!

Monique Jehl

Apr 28, 2015

The person driving me home and picking me up is very kind and helpful. I have difficulty walking. She helped me into and out of the van.

Anthony Miller

Apr 22, 2015

Another excellent experience at Downtown Ford. Service Manager David Hall was, once again, very courteous, friendly, and professional.

Bert Brown

Apr 20, 2015

I stopped in to have my F250 Truck serviced. While waiting for my wife to pick me up I checked the lot for the Explorers and came home with a Lincoln MKX. Your salesperson Ira Carter and Downtown Ford Staff were very helpful and professional. This is our 21st Ford, Lincoln and Mercury. It is always a pleasure to make purchases at Downtown Ford.

Vincent Franco

Apr 18, 2015

I'm used to the traditional "grind em down" approach to buying a car. This experience was the polar opposite of that. Thank you for being kind, fun, and thoughtful with us. We are very happy with the car and will definitely be recommending downtown ford to friends and family.

Erin Peel

Apr 17, 2015

wish things werent so expensive ouch 900 dollars.

SS

Apr 17, 2015

good job. happy with my 2014 ford edge. service is solid

Jeffrey Johnson

Apr 15, 2015

Oil change, things went well. I had paid for services in advance on the purchase contract when I bought the vehicle and I didn't have to show that was the case, it apparently was on file that I had paid for 5 years of service.

Carmen Raggio

Apr 10, 2015

I always have great service at downtown ford! Thank you!

TRodriguez

Apr 7, 2015

Sherri, Jim and Randy were all very helpful, courtious and made my first time buying a car a good experience.

Don Updegraff, Wallace-Kuhl & Associates

Apr 6, 2015

Parts availability were quick enough, your pricing is still a little steep compared to other vendors.

Katie Huff

Apr 4, 2015

Awesome group of guys that pull together to make car dreams come true! Thank you for everything!!

Lawrence Ross

Apr 4, 2015

I am extremely satisfied with my experience with Down Town Ford. I purchased a Ford F 150 XLT truck. Bill Fell was great to work with. I wish I need more trucks just to work with Bill. The gentleman in finance was very good and explaining the paper work. I would definitely do it again

Dale Blackwell

Apr 3, 2015

BROUGHT OUR 2012 FOCUS IN WITHOUT AN APPOINTMENT FOR SERVICE BRAKES AND SERVICE COMPLETE BY THE END OF THE DAY. WAS KEPT INFORMED ABOUT ITS PROGRESS

Steven Glenn

Apr 3, 2015

My experience was excellent. I was made aware since it was my first visit, my 30K service was free!

Jerry Martinez

Apr 2, 2015

What a wonderful experience we had purchasing are vehicle. The customer service was exceptional thanks to Sherri in Internet Sales. She took my phone call and listened to me! We were able to take our time to make a decision. The C Max Electric Plug in is perfect for us! Doing our part to clean the air.

Lou & Cyndie Beltran

Apr 2, 2015

We had spent two full weekends trying to get a Hyundai Elantra and it was an exhausting experience and no one would give us an answer and they kept passing us around like a bucket of popcorn. We were exhausted but decided to stop by Downtown Ford and was so pleased with the selection and pricing. Our sales person was extremely courteous and was a pleasure to deal with. We left there with a 2014 Ford Focus and we love it!! We will definitely recommend Downtown Ford to our friends & family - that's car shopping the way it's supposed to be! Thanks for helping us with this beautiful car - we are having a blast driving it! - Cyndie & Lou Beltran

Michele Brown

Apr 2, 2015

Always helpful convenient and listens to the client

Kelvin L

Apr 17, 2014

I had been looking for a 2009 Mustang so that I could export it to New Zealand. I saw the ideal one on line and made contact through the web site. The service was as good as you could expect - the internet sales person had the additional hassle of dealing with someone across the other side of the world, and made the whole process quite simple. The car was put on hold while I arranged an independent inspection, and then there was further delay while finance was arranged and wired through. Then they had to deal with a shipper in LA, and arranged transport to the shippers location. Very happy customer and hope to call in one day to see who I was dealing with in person.

Richard L Austin

Nov 27, 2013

I went back the next day and was immediately taken care of by a representative who was very knowledgeable about iPods. The representative explained the problem of why my new classic iPod did not work and what I needed to do. I liked how Downtown Ford corrected the situation, and I would recommend them to others.

Richard L Austin

Nov 26, 2013

Until the time my car was picked up, I could have given Downtown Ford 5 stars in all categories, but when the car was delivered after a 2 hour wait the repair specified was not even looked at. I was greeted courteously and promptly when I arrived,and the only thing I requested to be done was to find out why my iPod would not sync. The work order was written up as such and was never even looked at. After nearly a 2 hour wait the car came back washed and checked over and I was told my sync was OK. I thanked customer service for the great service until I got in my car and found out that during my wait nothing was done except the car wash and checking my tires. I did not come in for this purpose, I wanted my iPod to play and the technician did not bother to even look at it.

KASAntelope

Aug 14, 2013

Bought my 2010 Ford Fusion recently. Car was priced below competitors prices so I was expecting a lessor car. What a surprise, the car turned out to be nicer with more equipment than other cars that I had looked at. Was out in about an hour with my 2010 Certified Fusion Hybrid. So far I love the car. Am averaging 38 miles per gallon

Matt S

Jul 27, 2013

I cannot express how poorly I was treated by the sales staff at Downtown Ford. After requesting information about the car online, I was contacted by the Internet Sales Manager. I expressed my interested in a Certified Used Ford, told him what I was looking for in terms of trade-in, reviewed financing options, and asked if price was negotiable. Feeling positive about our phone call, I drove one hour to the dealership. After a brief test drive, we went into the office. I was traded back and forth between my original salesperson and the sales manager. During the process, I found that the price of the vehicle was not negotiable and was presented with a cars.com print out of others cars in the area that were priced higher--amazingly, when I repeated the same search later I was presented with different results. The dealership most not have included Roseville in their search. The offer for my trade-in was not discussed, and was only presented to me along with some figures (the full price of the car, interest rates higher I qualify for, and payments $100 a month higher than we discussed) written out on a piece of scratch paper. The worst part of the sales experience is I could hear the sales team loudly and mockingly talk about me in another office as I sat in an office alone. Occasionally a salesperson would pop back in the room and want to know if we can make this happen today. Then he'd leave and loudly discuss my answer in a neighboring office. Then I'd hear the sales manager repeat and mock my answer. When I asked to leave, the sales manger gave me a dirty look and made a comment about enjoying my day in one rudest tones I've ever heard from a salesperson. In my defense, it was a beautiful Sunday and I had already wasted an hour, not including the drive to the dealership. Of course, I was contacted by the Internet sales that evening, but he did not to provide me any real information about the car, just invited me to call them back. The following day I was contacted the Sales Manager. In expressing how I felt I was poorly treated by him and his team, the Sales Manager said that we shouldn't do business together because of my poor experience and quickly got off the phone. I'm an educated professional with a good job, excellent credit, and could easily afford the car I was considering. Why a sales team would choose to be rude as well as lie about the negotiability of the car to get me to the dealership is beyond me.

d akers

Jun 17, 2013

Previous car buying has left me weak at the kness, stressed out and overwhelmed. Not the case this time! My wife and I will definately be back. Rick is absolutely the best. Our situation was unique and other dealerships said they couldn't help. We were in and out in the car we wanted. Thank u downtown ford!!!

gail m.

Feb 5, 2013

I was very pleased with the customer service and ease of buying my car that occurred with Downtown Ford. The Internet Sales Manager was very helpful and negotiated price via email before I drove 2 hours to see and buy my car. When I arrived his partner walked me through the process in a professional and calm manner. I really appreciated my calm car buying experience and would highly recommend them and using Cars.com to find a vehicle.