Used Cars for Sale at Driver's Village in Cicero, NY

Mike Nobody

Aug 15, 2020

My wife and I just leased a new Mazda . The sales person Ariana has a lot to learn . Our deal was basically a “free deal “ for as everything had been worked out with Matt the sales manager . Matt was great ! Ariana was not . She doesn’t know her product and called me rude for asking how an option in our new car worked . Very strange . She told me our car didn’t have a remote start when in fact it did and so does every single vehicle that is equipped with the premium package . Ariana could care less that the vehicle wasn’t cleaned for delivery or if we understood any of the options on the car . When I told her that I was on the phone with an agent from Mazda , she continued to proclaim that our vehicle didn’t have the option that I needed help with. . I wonder how many customers she has lost by being snarky and not knowing her product ? Seems like someone needs to be trained in the benefits of being nice to people and product knowledge . There is quite a few more details to Ariana’s mis steps and lack of care .

ed yates

Sep 10, 2020

Barely any inventory at all.

The Big Homie

Sep 4, 2020

Bought a new car in November 2019 went in on Saturday morning went home that evening with a new car and I am completely happy with the experience .

nitrodad15

Oct 22, 2021

Had a great experience here. They performed exactly what I asked and charged what they quoted. The receptionist was an amazing person that really made us feel welcome . I would definitely return here for any of my service or sales needs.

Dimitri K

Feb 1, 2021

If I could give 0 stars I would. They messaged me early in the morning and sent 5-6 emails previous to discuss the car. I confirmed i was coming to see the car from the Manager listed on the text as Barry. I drove 1.5 hours one way to see the vehicle to get told by the sales rep that the car was sold this morning. They did not have the common decency, respect, to at least let me know that the vehicle had been sold. From 9AM until 1PM when I arrived the car was sold?? Instead of the manager coming to apologize, they sent a sacrificial lamb representative to break me the news. Treat me like a person and come and speak to me face to face and explain/apologize what happened and what they can do to make it up to me, would that not have been a rationale customer service action? NOPE. They ignored all my text messages after when I requested a manager call me, PATHETIC. NEVER GO HERE, IF THEY CANNOT EVEN COORDINATE AN APPOINTMENT AND CARE LESS ABOUT YOU, WHAT MAKES YOU THINK THEY WON'T TRY TO RIP YOU OFF ON THE ACTUAL SALE, STAY AWAY FROM THEM THEM. Who is gonna account for my 3 hours of driving, gas, and wasted time? they could care less.