Used Cars for Sale at Durand Chevrolet in Hudson, MA

Durand Chevrolet

Oct 25, 2016

My husband and I were very pleased with our experience at Durand Chevrolet. The sales manager was very cooperative, helpful and informative. It was a smooth and pleasant experience.

Gshaw69

Oct 20, 2016

We had the best experience dealing with Durand Chevrolet! We were greeted promptly upon arrival. The dealer sat with us asking what are needs and wants are. We went on a thorough test drive and then sat to discuss finance options. Although we waited some time for the finance manager to work his magic, it was worth the wait. We were able to sign papers immediately and return later that evening for a thorough walk through of the vehicle and pick up. I would recommend Durand very highly. Great experience!

Mrudd90

Oct 18, 2016

Durand Chevrolet in Hudson Ma. is the only dealership I will ever purchase vehicles from for as long as I'm driving. My aunt recommended this dealership after she had told me about her amazing experience with the business. The wonderful staff will work with you to purchase an amazing, top knotch, safe vehicle. Not to mention with a super affordable price that will work for you. Brian and Joe made it possible for me to own the car of my dreams. Their top priorities are their customers, which shows from the very first time you meet them. I will refer Durand Chevrolet to anyone looking to purchase a vehicle.

Elaine Marino

Oct 17, 2016

Handled my recall and oil change in a little over an hour!! Clean and comfortable waiting area.

Rufus4

Oct 17, 2016

Was easy to trade in my old car for a new used one. After picking one out they make sure I was able to get it for a reasonable price with my loan roll over. They made it easy and fast to get my new car and take care of all the paperwork and registration for me.

Cargirl. Sheila

Oct 16, 2016

This is the best dealership in the New England support in sales and service simply the best...this was my wife's 8 vehicle in 26 years

Kevin

Oct 14, 2016

Just got my second Silverado from Durand. The second being a step up from the first. When looking for my third they will be my first stop, but it will be hard to top this truck they just sold me.

Yz_melanson

Oct 14, 2016

I've owned two new Silverado's now that have come from Durand and my wife is now driving an equinox from Durand. She's happy and that's an understatement when it comes to my new truck. They'll be my first stop for my third Silverado

Melodie Gross

Oct 13, 2016

Just bought a new Chevy Volt from Durand. I'm 60 yrs. old and have been to a lot of dealers over the decades. They were the absolute best, low stress, great deal, courteous, and honest. Most other dealers I've been to are like sharks circling as soon as you get in the door. At Durand, Mark Rebidue sold us our car, no pressure, gave us a great deal both on the price of the car and our trade in (I did my homework), was down to earth, and when we met with the owner to sign the papers, it took no time at all. Other dealers have you there for hours trying to sell you extras and an extended warrantee, etc. Highly recommend them.

Joyce C

Oct 5, 2016

I had purchased my last car here and figured, why not? I had no problems before and this is local. The salesman was very polite and knowledgeable and answered my questions readily. Even after the purchase, I had questions and called and was helped right away. I would recommend this dealership to my friends and relatives,

Bsherblom

Oct 4, 2016

As always the service team provided a prompt service and did everything that they said would be done with no surprises. Josh and the team make scheduling easy for my busy schedule and are very good at getting back to me with options via email.

nashoba

Oct 3, 2016

I came in for a scheduled service was alerted to a service bulletin / recall the service department was able to fix at the same time

Avraham Nahoumi

Oct 2, 2016

I had routine maintenance service (Service A) performed and was very satisfied with the work.

bdownowl

Oct 2, 2016

It was almost time to turn in my Equinox. I saw Brian while I was at Durand's for an oil change.Asked when would be the best time to do so. He indicated he expected some "deals" shortly and would let me know.A few weeks later he did. We met and I bought the car that day.I now have my new Malibu. Delivered by Brian with an overview of it's features.Always easy to buy a car from Brian at Durand.

kelley j

Sep 25, 2016

Eric was wonderful. No hassle. Best car buying experience ever. Very straight toward. No pressure. I told him what I wanted and he made it happen.

John Kamataris

Sep 18, 2016

Right from the beginning I knew I was being treated with respect , and Brian Butka the salesman had all options layed out for me so I could make a decision with conference. I highly recommend Brian for your next purchase.Thank s Brian John k

KEVIN MILLER SR

Sep 15, 2016

The service dept. at Durand was awesome. They got m into my car in less than one day and even stayed late to get all my paper work done. Joe Mazzapica stayed late to get me and my wife into a great car.Mark Rebidue made buying the car so easy. I told him what I was looking for and bang he had it ready for me to test drive.

Impalagirl

Sep 7, 2016

As a first time car buyer Brian butka made this experience extremely easy, and fun! he was always respectful and thorough in his detailed information.

ARShrewsbury

Sep 4, 2016

My sister-in-law recommended this dealership after purchasing a barely used 2015 Chevrolet Spark LT a few weeks ago. I went in and ultimately purchased a 2016 Chevrolet Spark LT from Brian Butke. From beginning to end this experience was fantastic. I got the vehicle I wanted with the features i loved for a fair price. Brian greeted me at the door and was knowledgeable, accommodating and a genuinely nice person throughout the entire process. He searched for every incentive I was eligible for, explained and taught me how to use my new vehicle and even introduced me to the service manager before I left so I would be comfortable to return if I ever needed any work. Joe Mazzapica was helpful, clear and friendly throughout the loan application process and ultimately got a great APR and appropriate warranty options. After visiting four different dealerships, I couldn't be more pleased to have purchased from this one.

AR

Sep 4, 2016

My sister-in-law recommended this dealership after purchasing a barely used 2015 Chevrolet Spark LT a few weeks ago. I went in and ultimately purchased a 2016 Chevrolet Spark LT from Brian Butke. From beginning to end this experience was fantastic. I got the vehicle I wanted with the features i loved for a fair price. Brian greeted me at the door and was knowledgeable, accommodating and a genuinely nice person throughout the entire process. He searched for every incentive I was eligible for, explained and taught me how to use my new vehicle and even introduced me to the service manager before I left so I would be comfortable to return if I ever needed any work. Joe Mazzapica was helpful, clear and friendly throughout the loan application process and ultimately got a great APR and appropriate warranty options. After visiting four different dealerships, I couldn't be more pleased to have purchased from this one.

Paula Kelley

Sep 1, 2016

Mark was wonderful. He gave me all the help and information I needed to make a decision about the purchase of my new used car. I will return for my next car but not to soon I hope. I love my 2012 Chevy Malibu. Paula Kelley

blmCRUZ

Aug 30, 2016

Brian at Durand could not have been more patient while I test drove a number of cars to be sure I was choosing the one I wanted. He made sure I knew all my options and made the best decision for me and my family. I ended up with a 2016 Cruz LT and so far I absolutely love this car - so much value for the money. If you're looking for a new car I recommend trying out the Chevy lineup. My last 3 cars were Ford Focus which I loved but I have to say this Cruz blows the away. Thanks, Brian - for putting me in a great new ride!

L T CLARK

Aug 26, 2016

Great place to buy a car. Love the small dealer atmosphere. Mark and Joe easy going , no hassle. Prompt financial service. Only place I would buy another car.

W Merritt Haverhill ma

Aug 26, 2016

My salesperson Joe Belanger along with manager Rob Baker were awesome ! no pressure,no bullcrap, just honest and friendly. was quite a breath of fresh air after 2 nasty go arounds with some other dealers. Thanks guys, love the truck ! WMERRITT 357

BUCKMW

Aug 24, 2016

Brian Butka provided an excellent buying experience. He is extremely knowledgeable about the truck and all of its features and very personable. I have bought many vehicles but my dealings with Brian and Durand Chevrolet exceeded expectations.

NewS10driver

Aug 18, 2016

I had a very pleasant transaction buying my new Colorado at Durand. They meet my needs, exceeded my expectations; but more importantly to me: no sales pressure!

Mark1155

Aug 13, 2016

Out of all the vehicles I have bought in my years, this transaction with Durand Chevrolet was a pleasure. From the inquire on line to the purchase I have never been more pleased!

Brenda

Aug 9, 2016

I bought my first Equinox at Durand and went back for my second one. I went to the same sales guy too Sal Locascio He's great to do business with.

Barbara Sutherland

Jul 30, 2016

Thanks again for great service. we know we an always count on Durand for fast efficient service.

val1980

Jul 30, 2016

They are very easy to work with I went in not sure what I wanted to do maybe by now or in the spring but they worked with me and made a plan I could work with now. This is my 2nd car with them the first one I bougt this one I amleasing.

David Brown

Jul 29, 2016

"I ALWAYS FIND THE SERVECE GREAT"!!!!!! "I KNOW THE SERVECE IS ALWAY GREAT AND I CAN COUNT ON IT"!!!!!!!!! "I'll be back for my next oil change"!!!!!

Valerie Amorelli

Jul 28, 2016

Have had 2 cars from Durand and I am very happy with both the dealership and the service dept

JPM

Jul 28, 2016

I was searching for a particular vehicle. Durand Chevrolet was able to make the process easy to gather all of the information I needed to make a totally informed decision. Eric, Joe, and Rob all worked with me, allowing a single negotiation for the total deal, a process I much appreciated. JPM

JPM

Jul 20, 2016

Sal Lo Cascio was great to deal with! He made the entire sales experience quick, easy and painless. After visting another dealership, I ended up coming to Durand right before closing time and Sal still took the time to sit down with me. He found me the exact truck I was looking for, for the exact price I was looking to pay. I also dealt with Joe Mazzapica, the business manager. Both Sal and Joe made sure to explain everything in a clear and simple way. The entire process was great. I have absolutely no complaints. Looking forward to dealing with them again in the future!

Stanley

Jul 16, 2016

Looking for used-car. Very friendly, laid-back environment. Can compare negotiation with Chevy dealer in Acton, and these guys were more open; compared with Toyota dealer in Acton, less arrogant too (although better selection there).Nice collector/performance Chevy cars in showroom, which is cool too.

George Naumes

Jul 15, 2016

Salesman was excellent to deal with. Better than other dealerships.

lincoman

Jul 13, 2016

I have now bought mine and my wife's last 7 car from here. The service is always excellent and very helpful.With the help from Brian Butka and Joe Mazzapica i was able to go from an 07 HHR to a 2013 Equinox with no trouble at all. Thank you guys.

GDB

Jul 12, 2016

This is the second time I have leased a vehicle through Durand Chevrolet. Mark Rebidue is great. I went back several times and looked at a few different options. He's always pleasant and willing to work up different scenarios so you can decide on the vehicle that best fits your needs and your budget.

Nathanhooten

Jul 8, 2016

Great experience. Was completely taken care of from start to finish. Found exactly what I was looking for, for the right price.

Bkd

Jul 7, 2016

From the sales experience to the finance experience, I have absolutely nothing to complain about. I had been dreading turning in my Toyota lease car after a nightmare experience 3 years ago. Everyone at Durand made this experience totally painless. And the bonus? I absolutely love my Chevrolet Trax.So grateful to everyone. Thank you.

jdacey

Jun 30, 2016

I had a great experience at Durand. I am a recent college grad and this was my first independent car purchase. Eric, the rep I worked with, was extremely knowledgeable and took time to assess what my needs and preferences were. He helped seek out the best deal and made me aware of any limits and deadlines without making me feel rushed or pressured. I love my new vehicle (a Chevy Equinox) and will definitely use Durand as my go-to dealership!

Allicarroll123

Jun 29, 2016

Brian Butka was an absolute joy. He was honest and dedicated to get me into the perfect car for me and what I needed. I have never been more confident and comfortable with a car purchase than the experience I had here. Joe Mazzapica also was incredible. Getting me through all of the paperwork and finances quickly, painlessly, and professionally. I highly recommend this dealership and these two gentlemen in particular.

Silverwhite

Jun 28, 2016

Everything was taken care of very professionally...drove in with a old truck and out with a newer truck the same day...recommend durands to everyone...not my first purchase there...and not my last..

Chuck

Jun 16, 2016

Trustworthy, always know they will service my car correctly and with care. I have bought several cars from here

Matt E

Jun 16, 2016

Brian Butka at Durand made the process of buying a truck easy, and took away the traditional hassles associated with buying a used vehicle. He helped our family look through various options of trucks and price points.Once we found our truck, he was great to deal with on the sales and servicing side. He had our truck ready to go earlier than promised and took care of everything. I would recommend Brian to anyone looking for a new or used truck.

1cuddles1

Jun 11, 2016

The service was excellent. I always get great fast service at Durand and Josh is great also. Nothing else to say on this subject. Thank you.

Seano

Jun 11, 2016

Excellent service and very hepfull in navigating the mindfield of modern day car shopping! I will definitely recommend this dealership to friends and will be returning in the future for my next purchase. Thank you Durand and all on the sales team!

Vegetable2071

May 31, 2016

We have had great luck with Durands for a long time. We have no reason to go anywhere else for our vehicles!!! The staff is professional, friendly, and extremely knowledgeable of their products

Whywhy

May 31, 2016

Easy to speak with,no pressure and faster time processing the transaction than other dealerships I have been to. It was almost too easy to do the deal and is a place I would recommend to others.

Jamie

May 28, 2016

Brian made the experience the most comforting and easy vehicle purchase I have ever had. He also showed that my time is very important and expedited everything very very nicely, which is something I've yet to experience in any other dealerships.

linda and don taylor

May 22, 2016

my experience was very pleasant. we had brian butka working with us from beginning to end. and still was in touch with him after we took the vehicle home. he was very informative about the workings of the vehicle that we purchased. he answered all my questions and was there for me. i would recommend this dealership in purchasing a vehicle. we needed something very specific for our needs and he was able to assist us.

Kristin8

May 20, 2016

When we first went to the dealership we were not bombarded with sales reps at all. We were able to browse the lot for the cars we were interested in with no hassle. When we were ready we went in and inquired about the car we were interested in. We got all the details and throughout the whole process were never once presurred to make a purchase! All of our questions were answered completely. We would highly recommend this dealership to anyone, we will definitely purchase a vehicle from this dealers again in the future!

Durand Chevrolet

May 18, 2016

Joe Belanger, our sales representative was amazing! So professional, knowledgeable, and attentive. Excellent service from a GREAT representative! If you go to Durand Chevrolet....we highly recommend working with Joe!

Dan

May 9, 2016

Easy process and car was ready on time. Waiting room was clean and quiet. Will be back aging.

dbarts

May 9, 2016

A very friendly sales team. Eric was great with helping me pick the right truck. This is the second time I have gone to Durand for a used vehicle and I will go back there again. Joe M is very friendly and a pleasure to talk with. I also met with Josh as I had to return for my vehicle inspection sticker and he was great as well. All around great team to do business with. Thank you!

Butch

May 1, 2016

Best place to buy a car or truck. A pleasant experience. Stress free.

Jean Drew

Apr 30, 2016

Once again, Durand has helped make my new car purchase effortless on my part. Thank you!

COEGUY

Apr 30, 2016

After spending several days searching for a specific Silverado truck, without any success, we walked into Durand Chevrolet and met with Eric. Within minutes, he was able to successfully find the exact vehicle we wanted. Four days later, we were driving a new 2016 Silverado home.Our experience with Eric, Joe, Robbie, Josh, and others at this dealership was over and above our expectations. All were friendly, professional, informative, and responsive to all our decisions regarding the sale.A Special Thank You to Josh in the Service Department for helping us with a cell phone to truck connection glitch. (Result: A cell phone problem, NOT with the Chevy MyLink) Corrected by Josh. His efforts are sincerely appreciated.The service at this dealership is beyond excellent. We give Durand Chevrolet a 10+ Star Rating Bruce and Annie

bdownowl

Apr 19, 2016

Efficient and competent as always. Josh has been a long term employee of Durand.He knows his customers and is always friendly and is concerned with their satisfaction.

David Brown

Apr 17, 2016

I alway find service herre a high quality!!!!!!!! I love bringing my car the service!!!!! They do a very good jod at serviceing the people!!!!!

Jims truck

Apr 13, 2016

Overall, good communications, good negotiations, and a good experience. Friendly sales team made me feel important to the business. It was nice to work with a sales person familiar with the GMS pricing process.

nak5

Apr 13, 2016

My Appointment was Quick and Easy. So convenient - I reserved the appointment by booking it online. Service Team was very Considerate & Friendly and most Helpful and I received the Top Most Service with 100% Satisfaction.

Kate Webster

Mar 31, 2016

Service was on time, fast, and friendly. Waiting area was clean & comfortable.

Patty milott

Mar 28, 2016

A fast friendly place to buy a car. The salesman do not pressure you.

Jodi G

Mar 28, 2016

A wonderful dealership....beautiful showroom...nice welcome...Sal Locasio is THE BEST !!! He helped make our purchase fun and easy......could not have been nicer...so happy to begin a warm relationship...we bought our first Tahoe so all the grandkids will fit in!!!

jimhollis23

Mar 24, 2016

when looking for a truck, there so many to choose. They helped me pick the right one for me , at the price I could aford

Patty49

Mar 24, 2016

Brian made buying a new vehicle painless. He was straight forward with the price. Friendly and knowledgable about the product. He took his time going over everything with me and answered all my questions. We have bought many cars from Durand and never have had a complaint or problem with them they are all a great bunch of people I highly recommend them to anyone looking for a vehicle new or used they have their customers backs.

Henry Squillante

Mar 21, 2016

The air compressor was a warranty repair.I also had regular maintenance performed at the same time.All work was performed satisfactorily.

Carcouple, 49

Mar 21, 2016

First time at Durand's and we were immediately impressed with a "no pressure to buy" feel you rarely find at a car dealership. Can't thank Eric Page enough for helping us find the perfect car we were looking for! His friendly yet professional attitude was great to deal with and we greatly appreciated his patience in answering all our questions and addressing every one of our concerns. He made us feel comfortable and at ease throughout the whole process. Once our decision was made, he and Joe, Business Mgr., took care of everything else with no worries or any hassle for us. It was the best! Thank you, Durand Chevrolet!Steve and Priscilla Weaver

Jean Drew

Mar 17, 2016

Thank you Josh for your excellent, timely service. Thanks for evicting the squirrels and their nasty nests from my engine!!!

David Gasparoni

Mar 15, 2016

This dealer "gets" it. Service desk guys, no attitude, they get you in and get you out fast. Service work done correctly the first time, with no comebacks. TV and great current magazines, with new comfortable leather chairs. SOMEONE HERE IS PAYING ATTENTION TO THE LITTLE THINGS THAT MAKE A DIFFERENCE !!

George Ostertag

Mar 15, 2016

Very good service I just went in for a oil change and tire rotated

dfmj27

Mar 15, 2016

This is my second car with this dealer. That should give you an idea how pleased I am with this dealer. My next car will be from here.

Dave 149

Mar 11, 2016

This is my best car buying experience. I wanted specific accessories on my new Silverado 1500 and my salesman , .Brian , made sure he found it for me.

Ricky

Mar 7, 2016

Mark was very pleasant and easy to deal with ??I would definitely recommend this dealership. Wasn't sure if I was going to buy anything,was just looking but mark&rob made it painless to take my money, hopefully everything is going to go smooth from here.

DrummerDude31

Mar 3, 2016

I love the vehicle I got and Sal Locasio was awesome! Thank you!! Every time I'm driving in this car I just always smile! :)

gail

Feb 27, 2016

My visit to Durand Chevrolet for a oil change and overall check on my vehicle was very satisfying, Josh was very helpful with my questions and got my car in very quickly.

NoonanFamily

Feb 24, 2016

Thank you Eric Page it was a great experience working with you. Great customer service always available when needed to ask questions and get paperwork done. This is our second vehicle bought at Durand and Eric was wonderful. We highly recommend Eric Page and Durand for a great car buying experience. Thanks- Noonan Family.

gstewart#04

Feb 18, 2016

I have purchased about 7 cars from Durand Chevrolet my most recent vehicle had a few issues, Mark in the sales department went out of his way to find me another vehicle and got me into it with no stress. I would recommend to everyone that they use Durand Chevrolet for all their vehicle purchases and their service department you will not go wrong

jptrucking11

Feb 17, 2016

guys got my deal done good money for trade awsome customer seevice csnt wait to do more business one day, financing went smooth thanks guys!

Alyheals

Feb 16, 2016

I didn't purchase my car from Durand but have been here on multiple occasions for oil changes and maintenance. They are always very friendly and the fact you can schedule an appointment right online makes my life so much easier! Needless to say, their performance has exceeded my expectations. Quick and painless! Would highly recommend. I will never go anywhere else for service work after building such a good relationship with Durand. Thank you!

Avraham

Feb 12, 2016

The left headlight in one of our cars needed to be replaced. We called and were able to arrange an appointment within two hours. The replacement was done after a short wait and we were very satisfied. (We had previously thought that we wouldn't be able to use the car that evening.)

Jons_Happy Customer!

Feb 11, 2016

Great experience leasing a new Cruze. Mark Rebidue helped with all my questions and offered great communication throughout the process on various models and options until we found the perfect car for me. The finance team was great and GM offered an attractive lease agreement. Joe in finance had all the paperwork ready to go and we completed it within a few minutes. VIP treatment even on an entry level vehicle. Thank you for the great service! You've earned my business for today and into the future.

Paul2323

Feb 11, 2016

We had previously purchased a vehicle from Durand two years ago after making the rounds to many dealers searching for a vehicle. The experience with Durand was great then and was also great this time around. They bent over backwards (Rick Durand & Eric Page) to make sure all our questions were answered and we were comfortable with the outcome. I would highly recommend Durand to family and friends!!

kathy butka

Feb 9, 2016

always greeted by the service staff by name and when the salesman has the chance he stops bt the waiting area to say hello

truck guy cfar1024

Feb 9, 2016

Open and honest and courteous. Gave me a fair deal with excellent trade in value. Follow-up service work excellent and completed in timely fashion.

Anthony12020

Feb 8, 2016

As always.service was right on time,great group of guys especially josh Claflin at service area.thats why I'll keep coming back.highly recommend

Pattymac11

Feb 2, 2016

Bought a new "certified pre-owned" recently. It was my first new car in many, many years. Mark made it easy and painless. Durand's takes care of everything from the banking to the registration. When all was done, I simply showed up and drove away. Very happy and so far enjoying the car very much.

Michelle

Feb 1, 2016

Never any issues! A great place to purchase and service your vehicle!

N Janet Davenport

Feb 1, 2016

I was shocked to hear my car needed a new transmission ! But Josh in Service helped me through the whole process ! With Dave's help I was given a loaner for the entire time of the work done ..... I took the financial plunge & had my worn tires replaced & an oil change done at the same time .... My car is beautiful & healthy again! Thank you Josh & Durands !!

Ric P

Feb 1, 2016

Service was greatI do wonder why this part had to be replaced in June 15, 2015 and then again in January 2016On a behicle purchaesd in Dec 2012

Cruze2016AR

Feb 1, 2016

This is the second car I've gotten from Durand. Both times I had a great experience! Mark was wonderful and worked with me to get where I wanted to be! He explained everything and showed me every feature of the Cruze. I love it! Extremely happy with my purchase AND experience. Thanks Mark & Durand Chevrolet! :)

Ryan D.

Jan 31, 2016

I called about a truck I saw on their website. All the pricing, rebates, and discounts were laid out clearly on their website, no tricky advertising or pricing that no one actually qualifies for. I told them I would be there around 4 o'clock and when I got there a few minutes early, the truck was already outside running and ready for a test drive. They then gave me a price for my trade, laid out the whole deal on paper for me in plain English, no hidden fees or deceptive pricing, what you see is what you get. Being a business owner I buy vehicles very often (12 in the last 10 years), and Durand Chevrolet gave me the one of best combinations of pricing, service, and ease of buying that I've ever had. Everyone from the salesman to the financing manager took good care of me . Would definitely go there again.

Rw

Jan 22, 2016

Purchased a Chevy Cruze from Sal and it was the best experience I have ever had. I can not thank him and Joe enough for what they did for me! Best dealer around.

Bobbaloo

Jan 19, 2016

Pleasant and knowledgeable staff made our purchase experience a smooth and easy one. Eric found out what we wanted and showed us several options from which we chose the perfect vehicle for our needs. Very relaxed atmosphere made us comfortable while we were there.

sallyslic

Jan 3, 2016

Brought my 2012 Equinox for brakes, I have a new truck again. The guys in service represent Chevrolet and Durand professionally they really are the best...

Gadget_guy

Jan 2, 2016

Great experience! Brian was great to work with. He's very knowledgeable, down-to-earth, and made the whole process smooth and easy! We've been working with Durand service department for years, but this was our first experience with the sales team. Brian made it a very positive experience. Would definitely recommend!

Lamarche12

Dec 31, 2015

I had a wonderful experience with durand and Eric is great to work with. I had a pleasant experience and highly recommend this dealership to anyone. They were willing to work with me and right away went to getting g what I needed and wanted. Thank you all so much.

blackpickup

Dec 14, 2015

We needed an additional truck for our family residential metal roofing business and we buy only Chevy.We checked with 3 dealers for the truck we were looking for and Eric Page at Durand went to work and found us just what we wanted for at a very fair price. We have had the truck for a week and still have not heard back from the other 2 dealers.

Zollerfamily

Dec 12, 2015

We had the absolute pleasure of working with Sal to purchase a larger vehicle for our family. We had very bad experiences with car dealerships in the past so we were very worried to buy from a dealership. From the very first phone call to Durand when Sal picked up the phone to him handing me my keys to a 2011 Chevy Express 3500, he was kind, caring, considerate & always said "I'm here for you." He returned every phone call within minutes. He completely took the pain out of the vehicle purchasing process. We'll never go to another dealership again & will be referring everyone to Durand's!

Dave Lento

Dec 10, 2015

Sal Locasio is the consummate professional...he was not your average car salesman, he is likemeeting an old friend and while making a deal on a car can still carry on a normal conversationabout life in general. which makes you feel comfortable and not uneasy like other dealerships.that is how you can tell Sal has a lot of experience dealing with customers when it does not even feel like you just bought a car and even after the purchase he checks up on you to make sure you arehappy with your purchase. so overall a very good experience at Durand Chevrolet.

Iara95

Dec 2, 2015

It was a great experience working with Sal Locasio (sales) and the finance manager. The process was so quick and easy. I would recommend this dealer to my friends and family. Thank You

Moms

Nov 30, 2015

We have always gone to Durand for our vehicle needs however, we had never considered leasing until now. Mark Rebidue was friendly, knowledgable, and patient while we made our decision. He helped us weigh the pros & cons of a lease vs purchasing. The professionalism they have is what keeps us coming back.

DavenKaryl

Nov 27, 2015

Saw the vehicle we were looking for on the website. Called and was immediately able to schedule a test drive. Was offered fair price for our trade and that was it - fast, easy, and professional. Thanks Eric!

marcsilverado

Nov 24, 2015

Eric at Durand was great to work with. There was no hassle. I knew exactly the price I wanted to pay and Eric was very accommodating. I shopped around and Durand has the best price.

Jjgrab

Nov 22, 2015

A friend recommended I check out Durand Chevrolet and I'm glad I did. Everyone who helped me with the purchase was terrific to deal with. Jeanty, Joe and Rob made it easy to get it done. I would definitely recommend Durand to my friends.

Mikeurato

Nov 2, 2015

Brian made purchasing my first car a very easy and enjoyable experience! I would definitely go back to him to purchase another car in the future!

Newchevybuyer

Nov 2, 2015

Went to Durand to purchase a new truck. The whole experience, from our salesperson Jeanty to the business manager Joe was awesome. Great price and great service!

sabrina

Nov 1, 2015

I have always got my cars from another dealership and this time i went to Durand they worked with me on my budget and did not put me in a car they wanted off the lot they put me in a car i was happy with sales staff is amazing everyone made my car shopping great. less than a few hours i was driving home in my new car.. I will be back and will send my family and friends in. Thank You Durand amazing experience ever

tv1924

Oct 24, 2015

My wife and I had no issues with this buying experience. It was nice NOT to pressured into a vehicle. I will be going back for my next car.

MCyr67

Oct 23, 2015

This is my second vehicle purchase from Durand Chevrolet in Hudson, MA. Brian Butka was my sales person. Brian is knowledgeable, informative, accommodating and very respectful. Brian made the car buying experience a painless process. The rest of the team that serviced my deal, Rob & Joe were knowledgeable and courteous as well. I am a veteran using Durand's Service so they get a gold star too! Durand Chevrolet created a lifetime customer with this deal! "Recommend for promotion!"Marcus - Bolton, MA

Bryanr194

Oct 21, 2015

Only dealer I didn't feel pressured to make a decision ! Brian was a great help and will continue future sales with Durand Chevy! Thanks for the help guys ! Love the new truck

bschrader50

Oct 16, 2015

My experience at Durand Chevrolet was great. Sal (sales) and joe (business mgr) were very pleasant and accommodating giving me a fair deal and one that was well suited to my financial parameters. I highly recommend Durand Chevrolet . i will definitely be going back for my next car.

dooly

Oct 15, 2015

I've been with Durand Chevrolet for many years. The reason I keep coming back to Durand Chevrolet primarily is my Sales rep (Sal)! I've also had excellent support from the business manager Joe as well! When/if I ever have issues and need help they have always had my back and that means ALOT! When it comes to service issues and I need assistance from the service manager (Dave) he has always taken excellent care of my needs and ensures if there is ever an issue it will be taken care of the right way! An excellent team of people in an excellent dealership.

Thanyalak

Oct 13, 2015

Mark is very helpful, when I have questions and concerns over the dealHe also help suggest on things besides the car ex. outside accessories, insurance agents etc. I really like that it's a hassle free deal and no sale tricks, which I had had bad experiences with other dealers before

happymike

Sep 16, 2015

I know I am not an easy customer, I can be grumpy, impatient, annoyed, but after trying two other dealers and weeks of online research I ended up at Durands and it couldn't have been better. I ended up with the truck I wanted at the right price, including my trade at fair value, and I drove away happy. My salesman David was just what you want, no pressure, good knowledge, reasonable and understanding. The icing on the cake was their financing guru Joe. Instead of feeling like a lawyer just sold you a car, Joe made the the best calls for rates and discounts on top of what I negotiated. My wife is also in the market for a car and the only place I'll go shopping is at Durands.

rski43

Sep 4, 2015

This is the place to go for no BS. Low key, personable and like family. Sal has been there for at least 15 years that I know of. That fact in itself should say enough in a profession where sales personnel change like socks. Price wise, they're as good as anyone else. Great service dept too. Joe M. (F&I) makes it all easy at the end, Rick Durand makes it all possible. I sent my son there a month earlier and he came back, WOW! ...I never know it could be like that!-RJK

amyd

Aug 15, 2015

We began and ended our car search at Durand. Both times we visited the dealership, the sales people were friendly and did not try to pressure us into purchasing a vehicle. They were up front and honest and were willing to work with us on the price. Joe helped us with the financing an was able to get us an outstanding rate to keep our payments within our budget.Overall, they made purchasing a vehicle an enjoyable experience.

JustOliver

Jul 24, 2015

I needed to get a new car quickly after my last one had been totaled, and the guys at Durand did a great job of getting me through the process quickly and without a hassle.I got the car I wanted with the options I wanted - and I even got to vent my frustration with the insurance company, which was a distinct bonus.

jillianrn

May 22, 2015

Joe and Mark provided us with expert advice, professional service, patience, care, and compassion for exactly what we were looking for! Their promptness in having our new vehicle ready was remarkable!

Frumpy, Frugal and Fact Driven

Apr 27, 2015

Remember when integrity, loyalty and honesty meant something? These traits live on at Durand Chevrolet. I am 51 yrs old, been around the block, I work in retail sales, have bought 5 new vehicles and 6 used. This dealership was the only one that has sold me exactly what I wanted, and a great price, without haggle. Except by me. Eric J Page Sr. was my sales consultant, pleasant and never pushy. I know the car sales business is tough and car salesmen sometimes get a bad rap, but not these guys, All their folks are friendly and most have been working there a long time. They all chipped into my answer questions, when Eric got pulled away. This is rare in car sales. It says that these people believe in doing it right and take pride in what they do. So Salute the working man america!

Gina823

Apr 1, 2015

We recently purchased a new 2014 Chevy Malibu at Durand Chevrolet. We had shopped around prior to visiting Durand and had been given the run around with other dealerships. We were very pleased to be given the price we had wanted on the first visit without any haggling. The dealership took care of everything - coordinating a loan, insurance, registration, etc. - and had the car fully detailed and ready to pick up quickly. We had also been researching a second vehicle - a Chevrolet Silverado - for several months and visited several dealerships. We decided to test drive a the Chevrolet Silverado at Durand because we had such a good experience with the Malibu. Again, we received a competitive price without any back and forth and ended up purchasing the truck. I would highly recommend Durand Chevrolet to any friends or family and feel very confident that we received a good price, had a very easy experience and will be taken care of with service over the years.

Rose

Mar 31, 2015

There were a number of things that had impressed my husband and I right from the beginning of our experience with this dealership. It was obvious to us that the team of Eric, Joe, and Rob truly understood the meaning of great customer service. Appointments were always on time, promises always kept, and a very comfortable atmosphere in which to do business. And the efficiency of this dealership was fantastic! Couldn't believe how quickly all was taken care of and we had our new car - and had received everything that was requested. Eric truly went out of his way to ensure our complete satisfaction hunting down the car of my dreams. Our thanks to Eric, Joe and Rob!

Natalia

Feb 28, 2015

I have never enjoyed the experience of purchasing a vehicle yet since mine was totaled I had no choice. After a week of spending hours searching for a vehicle on line and then having an awful experience with another dealership (your typical car buying experience where the salesman keeps having secretive "meetings" with his manager), I stopped at Durand Chevrolet. RIght away Brian Butka put me at ease by he himself being at ease. From the test drive through the time I decided on purchasing it a few days later, Brian was nothing but informative, kind and went out of his way to make sure I was comfortable about my decision. Thank you Brian for turning what I call a stressful buying experience to one that ended up being pleasant.

fireseed

Feb 26, 2015

I have to say Thank You to Brian, Rob and Joe for the great service they gave my wife and I. We went in there to look and they were able to, without one bit of pressure, help us find the perfect car at a great price. I went to many dealerships and I feel like we bought this from family. Looking forward to starting a long relationship with Durand Chevrolet. Special thanks to Brian for staying later to show my wife how everything works in her new car. I can't express how happy we were with this experience.

jbjf16

Feb 15, 2015

I had to buy a car last minute so I went to Durand Chevrolet. I was able to purchase a car on Saturday and bring it home on Monday. I am very pleased with the service I received. All my questions were answered and there were no hidden costs or surprises when I was signing the paperwork. I haven't had to use the service department yet so I am unable to comment on those services at this time. I couldn't have asked for a better experience.

stern0

Feb 6, 2015

My wife and I had to replace our 2007 Malibu quite quickly because it was destroyed in a crash. Sal worked with us closely and expertly. One of the vehicles in which we were interested had been sold, but the other used Malibu that we wanted to see was available. Sal plated up the car, rode with us quietly as we discussed the vehicle and answered all of our questions quickly, courteously and professionally. We were very satisfied with the service the entire Durand team gave us and we will remain Durand customers.

b

Jan 24, 2015

Greeted quicklywas very happy with serviceJoe and Eric two thumbs upmore to come!Here's the thing. I needed a truck very quickly and Eric and Joe made it happen in under 24 hours. They easily worked through my budget options while allowing me to change my mind once or twice, which ultimately got me what I needed and wanted in record time.

miggpa

Jan 6, 2015

They make you almost feel like family. We were shopping for a new truck and they made it so easy. This was our third dealership we went to. It should have been our first and only. They made buying a new truck so easy compared to the other dealers. I like to thank Michael Peloquin who sold us the truck. He responded to all my emails and then made it so easy when we came in the next day. Also would like to say thank you to Business manager Joe Mazzzpica for doing up all the paperwork and making that so easy for us. This is how buying a vehicle should be. Friendly & fair.

rjbrodeur123

Jan 4, 2015

I just bought my brand new chevy camaro and the service was amazing, very professional and they helped greatly to work out a deal that was perfect for me.

mad2459

Jan 1, 2015

They go above and beyond to get you what you want. So glad they are here ! no need to travel to get a great deal, and service. Second vehicle purchased from Durand, and very satisfied with sales and service.

Tholt007

Dec 14, 2014

I went into Durand knowing the car I wanted from a lot of Internet research. These guys respected what I knew and added more unbiased information from which I could help my decision. I needed a nice and easy turn around and they did it. Best of all, one week later, I love my car, I'm happy with my price of the car, and I still talk to them for help with getting items out of my trade in car and they are as friendly and as helpful as ever.Sal and Joe helped me... Great and knowledgeable guys.

jasonhoward1

Dec 13, 2014

Sal and Joe were fantastic to work with. If you're in the market for a new Chevy, check out Durand. The entire process was a breeze.

kickerbox

Dec 4, 2014

Great experience. I was looking for the right truck fast. I got exactly what I wanted. I would recommend this dealership to anyone looking to buy a new Chevrolet.

amenard4

Nov 25, 2014

After several weeks, carefully shopping and exploring my options, I arrived at Durand, after finding a 2014 Traverse on the internet. Michael was a great salesman, who was not only professional, courteous as well as a pleasure to deal with. We came to terms, and the process was great, start to finish. Other dealers were so focused on me taking their loan offers, which I did not need, that I walked away several times. The focus on the money made offering a loan versus having a customer who gets the car they want is frustrating. Durand did not pressure me, and presented options, but did not press me when I told them I preferred to use my own bank. I highly recommend considering Durand for your next car purchase.

victoria247

Nov 18, 2014

I received great customer service from Brian Butka. I went to the dealership knowing what I wanted to purchase. I tested drove and eventually purchased the vehicle that I had in mind. There was no hassle and no pressure. A quick and easy transaction. Brian has a down to earth personality and a great sense of humor. I am a very happy customer. Thanks Brian!

Tanyaa2525

Nov 7, 2014

I was brought in by a letter from Rob Baker stating they would like to buy back my GMC Envoy & would give me a free oil change even if we weren't able to make a deal. I decided to go & look around but honestly didn't think I would trade in my car because I absolutely loved it! When I came in I sat down w/Sal & started looking at some comparable cars on the computer. He was very helpful & understanding about how reluctant I was. After looking at a few that were a little out of my price range I saw an Acadia that was very similar to my Envoy & decided to take it for a test drive. I was so comfortable in it right away that I thought it couldn't hurt to run some #'s. I had a monthly price in mind that I didn't want to stray to far from and was pleasantly surprised when Joe was able to make that happen. I was still some what on the fence but since everything seemed to be falling into place I decided to go for it!!! And I'm so happy that I did! I'm really liking the Acadia & feel like very soon I will love it as much as I did the Envoy! I'm a very happy customer right now!! Thanks so much to Sal & Joe!!

suemartin64

Nov 6, 2014

I have bought my last two cars there. Sal was extremely helpful and very friendly and so was Josh when brought it in for service.

Jparent

Oct 30, 2014

Sal locasio did a great job getting us into an excellent vehicle while making the whole sales process very quick and easy.pleasure to do business with all the folk at durand

thorsmith777

Oct 30, 2014

The experience was professional. Everyone I worked with was polite. The price of the car was spot on from what I found on Kelly Blue Book. The dealership quickly fixed a door locking problem that I noticed. I felt it was somewhat misleading to see that the 5yr old car had all green checkmarks on it's history report considering the available history of the car only went back as far as when it arrived on this dealer's lot a couple months ago. Despite this, the dealer's inspection of the state of the car was consistent with what I found when I took it to an independent car shop, and the car seemed in good condition. This was my first experience purchasing a car. I was somewhat nervous coming in, but I feel like I paid a fair price.

Bruins04

Oct 27, 2014

Brian Butka is my Salesman and he was fantastic! He was very informative and thorough throughout the whole experience!!! I love my new Cruze and thank both Brian and Joe Mazzapica for the amazing experience I had with them! Have a Happy Day! GO BRUINS!

rickveo

Oct 26, 2014

From Rick(owner), to Eric(Internet Sales),Joe(Business Manager) and Rob(General Manager), we had a very low pressure friendly experience. Found us the right vehicle with all the available incentives. We were very happy,

tasha.hill

Oct 11, 2014

I was in and out very quickly. They worked with me, no haggeling and I walked away happy. I am glad I made the trip out there, I will recommend them.

BettyxP

Sep 3, 2014

Well I had gone to them after I went to another dealership and had the most horrible experience. My requests about my car were ignored, my questions not answered, and overall talked to like I had no brain, or just was not worth the time to talk to. Someone told me about Durand Chevrolet, so I thought nothing can be worse than the other place, why not? Durand was amazing even with just the first phone call. I spoke to a man named Josh who was talking TO me not AT me. He explained every question I had asked him, and went above and beyond to make sure I fully understood everything I needed to know. I had never had such great customer service even just over the phone. I had a warranty on parts of my car, and even though it was last minute before expiring, I was told to bring my car in the next day to be serviced. They even apologized about the other dealerships behavior, It made me really understand what it is to be a valued customer somewhere. The man I spoke to inside behind the desk was named Dave,once again, very friendly, very approachable. He asked how he could help and seemed more than sincere. Once again, having explained my situation to him, he was more than willing to help me and explain what I should know. I was Told I would get a call about my car later in the day after an inspection. Just a few hours later, I got a call and was told my options, some things that were beyond my knowledge, etc. I was able to then decide and move forward with fixing my car appropriately. Once again, talked to me the whole time with great customer service skills. I went in the next day after dropping my car off and picked it up in tip top shape. the prices were beyond amazing, and you could just tell these guys were really happy about making me happy. They sure did, too. They helped me out so much, I have already recommended them to everyone I know who has a Chevy. Great crew over there. I just can not say it enough!

emily.faucher

Sep 1, 2014

Brian was an amazing person to work with. He was very kind and patient while I was looking for a car. He gave me a great deal. I would definitely buy here again.

Dustin Kilburn

Jul 25, 2014

Went to Durand Chevy yesterday to look at the green 1998 Chevy S10 with a low 60,000 miles they had for $4k on the lot. I found this vehicle listed here on cars.com and after speaking with the dealer on the phone decided to drive to take a look at it. I got there and there was a sold tag on the truck. Oldest trick in the book. They claimed that after a month of the truck sitting on the lot, they now had a $100 deposit from another customer just 5 minutes ago. The other customer had "gone to check financing with their bank." Well it was almost 5 o'clock so probably not likely. They called the customer and of course could not get an answer. Right. Sal the salesman was quite unapologetic. He told me he was sorry I wasted my time and that he had nothing else to show me, walking away without a thank you or a hand shake. Mike argued with me over the date of my inquiry on the vehicle. I had entered it the day before and he claimed more than once that it was over 2 weeks ago. I had still given the truck a quick look over and what I found was disturbing. Within 5 minutes I found numerous issues with the vehicle. The sales team claimed that the truck was in mint mechanical condition, having being recently inspected by their service department. Quickly looking over the 1998 S10 I found... Fairly minimal body rust for a truck from NE although the frame and it's cross members as well as shackles and hangers were very rusted. The rear passenger side cab mount was rotted out and you could physically lift or lower the truck off of the frame. Hey Durand! This is a safety issue! It will not pass inspection! The battery in the truck was 5 years old and the alternator appeared to be older as well, if not original. That will leave you stranded. The front main seal on the block was leaking oil all over the bottom of the motor as well as on the frame and the ground below the truck. Wow another reason this truck would not pass inspection. The engine oil was old and hadn't even been changed. The truck had been smoked in and smelled, with burn holes in the seat. It had been through a hail storm and was peppered with dents on it's hood and roof. If I could find these issues with the truck after 5 minutes in the lot I can only imagine what I would find after a month on the road. If that is the quality of vehicle your service department can push out, find some new techs and raise your safety standards a bit. After seeing the heap of a truck they called a $4000 vehicle, I let them know that they were selling an unsafe vehicle to an unknowing buyer, and I left. On the way out I said thanks for nothing to the sales crew, to which the sales manager replied, you're welcome. BUYER BEWARE. Especially when buying a used car. I'd recommend having a separate shop inspect the vehicle before signing any paperwork at this shoddy dealership. Also I gave the facilities 1 star because the bathroom door would not lock.

marcosjb

Jul 21, 2014

Joe and Mark were very friendly and extremely helpful. Even with our tight time schedule, they helped us get exactly the vehicle we wanted (driving onto the lot we noticed a very large and variety of inventory, all beautiful vehicles)... overall, we got the best customer service, best deal, best price and we will recommend Durand Chevrolet to everyone we know! Thanks Joe, Thanks Mark! See you again!

lindaseven

Jul 16, 2014

My recent experience was a pleasure. I decided to trade in the SUV I purchased just 6 months ago and was nervous about the transaction. Eric took me out for a test ride explaining all the mechanics of the Regal I wanted to buy-he had a lot of patience and I appreciated that. Joe was also a pleasure to work out the payments schedules. He and Eric took the hassle it sometimes is purchasing a new car or truck-I recommend them highly. Durands has sold me quite a few cars over a twenty year period-Try them...you won't be dissapointed!

lpwetzel

Jul 15, 2014

I worked with Mark and Joe. They made the process very simple for me. I walked in knowing what I wanted and they made it happen. I have been in over 10 dealerships over the past two months and they by far were the best to work with. I never at any point felt pushed into anything. I didn't feel like they were smooth talking me or saying what I wanted hear. I said what I wanted and they made it happen. Thank you both again! I am very excited to pick up the car tomorrow!!

yeager83

Jul 6, 2014

Very friendly, no one rushes you and pushes you. Will recommend you guys to all family and friends. Best experience I ever had at any dealership.

britt0130

Jul 4, 2014

My visit with Sal was excellent i left there a very happy person with my brand new car! I would highly recommend this dealership to others!

cliffyates

Jun 15, 2014

my wife and I had Brian Butka find us a specific Tahoe ltz which was no easy task. He worked relentlessly to locate and make the deal happen. When we went to pick up the vehicle, it was absolutely flawless. being a white color, I thought that was almost impossible. Brian, and the whole family of people there, are a no stress, no hassle company. hats off to all of you, and very special thank you to Brian and Rick.

unoblanco

Jun 9, 2014

Sal and Durand Chevrolet were great and easy to communicate with. I purchased the car after seeing it listed on Autotrader and Durand website. The Durand team made it an easy purchase and answered all my questions in a timely matter. Once the car was delivered to me in Mobile, AL. Sal contacted me to make sure everything went well. I would definitely recommend Durand to anyone who is interested in purchasing a vehicle.

JoanneRossley

Jun 1, 2014

I am so comfortable shopping at Durand's.The team is friendly and make you feel like family. They are honest and trustworthy and I know they have my best interest in mind. Thank you to Rick Durand for always being there for my family you are the reason I always return. Fantastic customer service! If you are looking to buy a car without the hassle or pressure head to Durand's you won't regret it.

jmg114

May 17, 2014

A year and a half ago, I was browsing used vehicles and visited a few local dealerships. Durand stuck out because out of all of them, they gave me no pressure, didn't "throw my keys onto the roof," and didn't call me a dozen times to follow up. As a result, when I was recently back in the market for a used vehicle, they were my prime destination. They truly seem to respect the customer and as a result, become worthy of respect, themselves. They're patient, helpful, and trustworthy, and have a mindset in which they want to earn your business, rather than a feeling of being entitled to it. I would definitely work with them again, and I highly recommend this dealership.

almcdona

May 12, 2014

I sent an e-mail which was almost immediately replied to by Eric Page. We spoke on the phone for about 10 minutes and I told Eric what I wanted and he went with it. I didn't recieve any pressure to buy or lease something I wasn't interested in. When I went in to sign papers, Joe and Eric had everything ready and there were surprises (which I expected). One of the difference between my experience at Durand's and other car buying experiences is that the surprise was actually a good one. I didn't need to put any extra money down and there were no changes from the figures that I spoke with Eric about.I leased this car with no hassle at all (I wouldn't have leased or bought if there had been).

fjpalumbo

May 5, 2014

I talked to Brain Butka in sales (who had sold me my truck) and he got me set up with their bumper guy who fixes dents and dings for the dealer ship. I could not believe the results of this work. I could not even tell there was even a dent in the bumper. Thanks Brain for the recommendation. I then set up an appointment with service to get it repaired. Both Dave & Josh in service were very courteous and professional and even offered me a ride home until the vehicle was fixed. I would not bring my vehicle to anyone else. I would also like to thank Joe Mazzapica, for the protection kit for my truck., which I thought was a kind gesture. Kind Regards,John Palumbo

Lossing

Apr 28, 2014

I am Very happy with my new Equinox! And so glad to continue working with the Great People at Durand Chev!! Thank you - Linda Ossing

gstewart#04

Apr 23, 2014

I dropped off my suburban for maintenance and am Air bag light Matt called after they checked it out and told me it would be $550 I questioned if it was covered by my extended warranty and Matt told me it was declined so I told him go ahead we gotta have it. A few hours later he called to tell me the vehicle was ready and the total cost would be $80. I did not know they moved christmas to April. Durand sure made it feel like that. Thank yougreg stewart

brianf1960

Apr 17, 2014

Worked a deal to trade a 2009 Honda Civic Hybrid for a 2013 Sonic LTZ Hatchback with Sal Locascio in late October. End of year prices were quite good with manufacturer incentives and the trade value came in good as well. A deal was struck, financing arranged through Joe M. for the balance due and the new car delivered promptly. A follow-up service visit was arranged through Josh Claflin to repair a small ding in the front passenger door from another door opening into it at some point. Looks great after the fix and the car was ready within the hour. Durand is a true local dealer without the price hype (not true) like the dealer in the little town of Mendon. All employee interactions are respectful of you as a person and of your time. I highly recommend purchasing and servicing your Chevrolet from Durand.

shemp54

Apr 6, 2014

They were professional, helpful and I had a great experience! They had the selection of what I needed, and the details of the sale were seamless; unlike some dealerships were "haggling" is the norm.

bmurphman1

Apr 2, 2014

I went to Durand after much research because they have such a great reputation for honesty and fairness. buying a car can be a daunting experience but Sal made it a pleasant experience. i would recommend to anyone looking to purchase a vehicle to go to Durand Chevrolet

ezeli

Mar 25, 2014

Mr Dave Pepin is a very professional and respectul supervisor. He always welcomes all questions and concerns that the customers may have. He carefully explains all the work to be done. In an incredible responsible way, he takes care of each car in a one on one basis. When you have your car serviced there from very simple to very complicated; your car will get the service it has never got before with attention to detail. Mr Dave Pepin will give your car the most dedicated service for your car to perform better than ever.

jeffvautin

Mar 5, 2014

Our car was involved in an accident, and the initial work was done at another shop. After we picked it up, there were residual transmission problems, so we brought the car to Durand. Josh was fantastic, and incredibly patient. It took almost four weeks to get approval from the insurance company to do the work, and Josh was very helpful during that process. Even after they gave approval, they wouldn't agree to cover all of the work, and Josh worked with us to help make the repairs more affordable. Overall, I would highly recommend Durand and Josh Claflin in particular.

eleanor2014

Mar 4, 2014

When I called Durand Chevrolet for an appointment for my 2013 Chevrolet Impala, Josh was friendly and courteous and took my car in the same day. The problem was corrected while I waited. It only took about 1 hour. There was no charge as my car is under warranty. Durand Chevrolet a pleasure to work with and would recommend them to my family and friends.

nova00

Mar 2, 2014

I couldn't have asked for a better car buying experience than I just had at Durand. Mike was both professional and personable, and he has a great deal of knowledge about the vehicles they sell. I especially appreciate the time he took to ensure I was comfortable with the Infotainment system in my new Equinox. He's definitely an asset to the dealership. I would surely recommend them to everyone I know.

dkeane1

Mar 1, 2014

Sal Is our only choice for a saleperson when it comes to buying a car.. Sal is very easy to work with, low pressure but extremely knowledgeable. We refer friends to Durand whenever we can, both of our vehicles are from Durand. We also use the service dept whenever we need repairs, they are great to deal with also.

lois17

Feb 25, 2014

I looked up some Chevy models online to decide which one I wanted to buy. The Sonic was the right price and the right size for me.I just asked Sal about them and he was extremely helpful with my purchase.

Bdd716

Feb 23, 2014

I bought my previous car from Brian Butka 11 years ago and was very happy with him then. He makes buying a new vehicle a great experience! I know I can trust him. Joe was wonderful as well and very helpful.

swinsor

Feb 15, 2014

Brought my 2007 Chevy Silverado in for a problem with the front drivetrain. Keep in mind that I didnt purchase the truck there and was a new customer. Josh took the bull by the horns, called my extended warranty company and not only had the work needed done, found out what else was needed and determined that too was covered! With my extended warranty ending soon, he told me we should get the work done while under warranty. Nope, not done. Josh arranged for my rental from Enterprise with an excellent price and was able to absorb some of this into the work. The service was simply over and above. I'll come back for service and an eventual purchase. I've told my friends and family about my experience because today, it's unheard of. If your reading this Josh, thank you.

barto323

Feb 14, 2014

Joe Mazzapica and Sal Lo Casico were execellent with help getting me into the right truck and a very good price Joe made the finance part so easy I would recommend them to anyone. Great people !!!!!Ed Dufault

newyear2014

Feb 4, 2014

Durand Chevrolet offered me an opportunity that I did not think would apply to me. I was looking for a truck that I found online at Durand. A 2007 Dodge Dakota quad cab 4x4 with 68000 + miles. A good deal I thought but as it turned out although my credit was very good, I had not established a credit history (i.e. credit cards ect.) since 2008 which flagged the banks to ask me for a much higher downpayment that I could not afford. The sales and business professionals at Durand told me about a lease option with NO money down!! I now have a 2014 Chevrolet Silverado quad cab 4x4 with full 2 year warrantee! I could not be happier! Thank you Durand for all your help!

mawfamily

Feb 1, 2014

I Was in agreement to purchase a 2010 jeep wrangler that was not supposed to have any body damage. Made arrangements to do the deal in New York, Because there dealership is in Massachusetts and i live in New Jersey. They agreed to meet me half way. I took off a day from work. I traveled 3 hours and 140 miles to meet with the delivery drivers. It cost me $ 33.00 in tolls and $ 90.00 in fuel as i was pulling a trailer to pick up the jeep. Upon arriving and inspecting the jeep there was additional damage to the driver side door sill that was not made aware to me. When i questioned the drivers they contacted the salesman and the salesman then contacted the owner about the damage. Well to make a long story short after driving all that way. Spending all that time and money on fuel, tolls and a days loss of wages. They would not even consider making any concession for the additional damage. There reply was to take it or leave it. They would not even consider taking $ 5.00 off the $ 19,000.00 + purchase price. I feel that it was a really bad decision on there part to not even try to work with me in some way !!!! Since i returned i spoke with a auto body shop, and showed them the pictures of the damage. With out actually seeing the damage they estimated the cost of repairs at $ 400.00 - $ 500.00. Not a cheap fix ! There for i feel that this needed to be out there for other consumers to be aware of. I have never had any dealing with them prior to this and can say nor will i ever !!!! Regards, Stuart Maw

amalberghini

Jan 29, 2014

I have made several car purchases in the past but by far this was one of the most pleasant car buying experience I have had. Will certainly recommend them to anyone I know that may be looking to purchase a car.

RED59

Jan 27, 2014

We were treated with respect and were offered a very fair price. Brian delivered the car to my home and went over everything with me in great detail, and he even set my radio channels and set up my blue tooth. The entire experience was the best I ever had.

Mstuppiello

Jan 23, 2014

Hands down the best car buying experience I have ever had in my life. I honestly don't know what else to say besides if you are in the automobile market for any reason, these guys should be your first and only stop. I am a customer for life.

ccentinc

Jan 22, 2014

Great Experience. Absolutely recommend these guys. It is very rare that I walk out of a car dealership with a good feeling about the deal or the people. A nice change.

kend9

Jan 12, 2014

I owned a Jeep Grand Cherokee. Worsted vehicle I ever had. Still owing money on it and not drivable. Me with spotty credit at best. Eric and Joe gladly listened to my car issues and helped me out. In a little more than two hours they had me driving my brand new Chevy Cruz. The Jeep was towed there the next day. Taking away a huge headache for me. This was the best car buying experience I ever had. I will recommend Durand Chevrolet to everyone I know. Thank you Eric & Joe

Joseph9193

Jan 11, 2014

The whole process from start to finish was excellent. Sal my sales person was never pushy, he took his time and I never felt rushed. All of the sales and service people have been very kind. Joe in finance made that part of the sale easy also. ( I WILL BE BACK )

ksherman55

Jan 11, 2014

This was the best dealership experience I have ever had! Beginning with Brian Butka & Rob Morrill, They treated me with respect, they did not presure me, they were not pushy, and they did not play games with the trade in value of my car, i got what i expected..Brian went out of his way to find the exact vehicle i wanted, and Joe Mazzapica was great to work with, he works magic with the finance companies which was greatly appreciated, all i had to do was show up and sign the papers..I would highly recommend Durand for a great car buying experience !!!!

hola7

Dec 9, 2013

Sal helped me find exactly what I was looking for and got me set up answering every question I had over and over again! Joe got me financed and found every possible rebate there was! They both did an amazing job and I wouldn't go anywhere else for a new car than Durand!!! It is a fantastic and friendly place! no pressure - just helpful individuals trying to find you the very best!

deb57

Nov 19, 2013

This is my second car purchased with Durand and I am completely satisfied be it the sales or service department. They treat me with respect and lesson to what I am looking for in a vehicle and if there is any maintenance issues service department is so accommodating. Durand will be my dealership.

dangaffney

Nov 12, 2013

Purchased a used 2013 Captiva. This is my 4th car purchased from this dealership. The experience is always low stress and puts the fun back in purchasing a new vehicle. They also were very patient in teaching my son the nuances of purchasing a vehicle.

seaver10

Nov 10, 2013

I had a wonderful experience at the Durand Chevrolet dealership! The climate was relaxed and friendly! I purchased a used car under no pressure and left feeling like I got a good deal. It was very refreshing to work with individuals who cared more about your comfort than just the bottom line.I will highly recommend this dealership to anyone in the market for a car or for a better interest rate. I know I will be backThanks Joe, Brian and Rob!Hap Waters

Kathyquirk

Nov 7, 2013

Brought my elderly mother in to purchase a used car for her. They were extremely accommodating and courteous, going out of their way to put her into a car that fit her needs perfectly. Great people, personal service.

2013JWS

Nov 4, 2013

michael was very good to deal with. never was he pushy or rude. he was totally helpful and answered all the questions we had. i would easily recommend anyone deal with him! thanx mike!

Mike2500HD

Sep 25, 2013

This was quite possibly the best dealer experience I have ever had! Beginning with Brian Butka & Rob Morrill, I felt like my desires and concerns were taken seriously. We had a frank, open discussion about the vehicle I was trading in, what I was looking for, and about the pros and cons of the vehicle I was looking at. They even let me leave the dealership without hounding me for an answer on the spot! They treated me with respect, they were not pushy at all, and I really did feel that they truly wanted me to make the best decision I could for me and my family, and they were willing to let me walk away in order to do that. I looked around at a couple of other options afterward, but it was this initial experience I had at Durand that led me back to them to purchase the vehicle I had looked at originally. Once I made the decision to go back and purchase my vehicle from them, the actual purchasing experience was just as easy as the shopping expeience. Joe Mazzapica was great to work with, and had our deal done in no time - and at the payment I was looking for! As they say, first impressions last a lifetime - and it was that first impression I had of good, honest people working for a dealership that actually cares about the people they do business with that led me to do business with Durand. I would recommend Durand to anyone looking for a good value and an exceptional dealer experience. I know I'll never go anywhere else!

sabrinamb78

Sep 25, 2013

My family has been buying cars from Sal at Durand Chevrolet for over 20 years. This was my first time buying a new car from them and I must say, they were everything I expected them to be and more. The phenomenal service I received from Sal, Rob, and Joe was extremely friendly and down to earth, unlike the other irritating dealerships I have visited in the past! Durand is not about selling you a gimmick, but about finding you the right vehicle that fits your lifestyle and budget. I am so pleased and happy with my experience here, that it is now my home Chevrolet dealership!

ZackStevens

Sep 11, 2013

Overall I had an excellent experience at Durand Chevrolet. Michael was businesslike but friendly and very efficient and held true to the "No-hassle" policy espoused by the dealership. I drove out with my new car in 2 hours flat, and although I was disappointed I could not negotiate a lower price for my purchase, that seems to be the norm these days for used cars advertised online. I came in 3 days later for less than a half hour and had my inspection, insurance change and registration all completed. I would highly recommend Durand Chevrolet to anyone in search of a car upgrade.

gstewart04

Sep 1, 2013

This dealer really cares about there customers and strives to make each feel warm and welcome. This way of thinking is passed from Rick Durand to Rob in Sales to Dave in Service and then to the entire staff.

507DICEMAN

Aug 18, 2013

ALL,I can say had a few poblems,was at my witz end.Made a call to Rob an he said for me to come right in, so we could talk in person.well i can't say enough how fast Rob helped me solve problem.sorry took so long to make a report.have had puter trouble.

DaleTucker

Aug 10, 2013

I have had a very good experience buying a Corvette from Mike Peloquin and Joe Mazzapica. Friendly yet professional and I got my price, too. I am very happy with this dealership and recommend them to my friends. - Dale Tucker

daydee

Aug 7, 2013

I first contacted the Durand dealership through the internet for pricing. The price stated was the price offered once I got there. I was greeted and had a test drive right away. The car performed nicely so we sat down to make the deal. I picked the car up the next day and was shown all the functions of the Sonic. Very happy with the purchase and very satisfied that Durand will take good care of me. Thanks Durand!!!!

rski43

Jul 1, 2013

Nothing else need be said. This is the 7th vehicle purchased. Sal is the "anti-salesman" if I may coin a phrase. Never any hint of "pushy" or selling you something you don't need. He'll ask you questions to find out what your needs are so the best possible fit for your situation can be met. He's been at Durand longer than dirt, that should speak for it self in an industry that sees salesmen change like socks. Price? you won't do any better at one of the high volume joints. F&I guy Joe M. is in the same mold, its a culture from the top down that sets the tone. Try it, you won't be disappointed.

Jaybug

Jun 27, 2013

The sales people were informative and friendly. We were not pressured into purchasing anything, which is unusual. They held the vehicle for us for a week until we were able to return (on our word that would come back) to complete the paperwork/sale. The overall sales experience was good!

kk2mom

Jun 21, 2013

my husband went in on a saturday afternoon to look for a car Rob brought us in the office started talking about the vehicle and obtaining information. On Tuesday we went back up and Sal handed us the keys and said we had the car. Everything approved. We then went to see Joe to finish us the paperwork. From the salesmen, to to finance to service (as we needed a sticker) everyone was wonderful, personable and professional. When i went in for the sticker i was early and i had a question, the service representative came out to the car with me and looked at what i was asking very quickly gave me the answer. Even though i was early and i had one person in front of me the car was returned in very reasonable amount of time. This is the third vehicle we bought from them, one my husband bought a couple of years ago, we bought one for our daughter earlier this year and then my car. We recommend this dealership very highly.

Mwetzel22

Jun 20, 2013

Everyone here was extremely helpful and friendly! A+ customer service -They made the experience of buying a new car completely stress free and fun! Love their humor! HIGHLY recommended

MissLPB

Jun 17, 2013

After a bad experience with another Chevy dealer, I went to Durand's...within hours I was driving home in a new car...something the other dealer couldn't accomplish in a week. Not only that, they found extra discounts and rebates that the other dealer didn't. I have recommended them to my daughter who is looking to get a new car.

alexschley

Jun 14, 2013

Our experience with Rick Durand & Joe Mazzapica was very enjoyable. The transaction went smoothly, they answered all of our questions & were both very professional yet at the same time friendly and personable. We would not hesitate to purchase another vehicle from Durand Chevrolet.

ericlyons11

Jun 13, 2013

They were great. I went in on Wednesday and went back Thursday and all the leg work was done. All I had to do was show up with check book. Joe Mazzapica was very thorough about the financing (never pushy or trying to sell more options) and gave me all my options on terms and rates. He did all the leg work which is key to my life when I am very busy with work and the children. Brian Butka from the first phone call inquiring about cars on the internet was nice enough to go out in the lot while I held him on the phone to see if the vehicle I had seen was on the lot which was not the vehicle I bought since it did not have all wheel drive and he was patient enough to tell me what vehicles since I am picky about the colors and options. They had many vehicles to pick from. He returned several calls over the next 24 hours on questions I had. When I first came to the dealership I had my 3 boys and Kato our pup. I was about to go on the test drive and was going to leave my oldest son with the dog while I test drove but he asked if he could take the dog and brought him into the show room where he made friends with all the employees. After the financing he took the time to show me all the options in the car which I was not aware of when I bought while another customer was waiting and did not rush me or and was very thorough about several things about the car.

Deane

Jun 7, 2013

Had my 2010 Impala in for GOF, tire rotation, and also a squeak in the rear seat back. Showed the service advisor what the problem was and he had it fixed at no charge, even though I was eight days over the warranty date. Durand's service department is excellent to deal with!!!

jbldil

Jun 7, 2013

Purchased a 2013 Tahoe from these folks. Great experience. No pressure sales effort here. Mike Peloquin gave an excellent presentation, answered all our questions and was pleasnat to deal with. Joe Mazzapica was the same - pleasant, insightful, gave us all of the details we needed to close the deal. Would certainly go there again.

stitchthis

Jun 3, 2013

I truly can not say enough good on our expeirence with our new vehicle, they truly bent over backwards for us, with a test drive no hassel paperwork, excellant finance, great price, I felt like family!! Thank you Durand Chevy, my grandfather always said to go to you for sales and service!!

Don W

May 20, 2013

Service team always ready to explain and walk through what you may be experiencing. Prior to any work; time is taken to tell you exactly what and how things will be done. Always a good experience.

Bill

May 18, 2013

Great visit as always. Josh had told me of a special oil change and tire rotation when I booked. Staff is always courteous and helpful.

jhadams

May 13, 2013

Durand has been our Chevy/GM dealer for over 25 years now. The reason for this current purchase is based on many years of service by the entire Durand team. From sales to service and everything in between, they have been there for us. Our recent purchase is just another continuing example of how the Durand family/team takes care of it's customers.After 9 years and 192,000+ miles, my 2004 Venture van finally developed coolant leaks. After working with Josh and Dave in service, we determined that it was finally time to put the old girl out to pasture. While Josh was very fair at working out the repair costs, it was just more than the van was worth.So, it was time to work with our old friend Sal. Sal has been our exclusive salesman and good friend over the last 20+ years. So far he's provided us with 2 Olds Cutlasses, 2 Trackers. 2 Venture vans, an Equinox and now my, new to me, Captiva. Always Sal listens first, gets out wants and needs, and then suggests solutions, not the current "hot sale car".There's never a "this is close", or push to another model, or higher prices. Because he listens, we've always gotten what we wanted.One thin Sal and I have worked with is what he calls the "program vehicles". These are slightly used cars that Durand gets. The pick the cream of the crop, go 200% over them before putting them out for sale. From these vehicles both Venture vans came from. So, when Sal showed us a 2012 Captiva from this it was love at first sight and no question of vehicle quality.The next most pleasant surprise can from Joe in finance. In exchanging the situation with Sal about the dieing Venture, when I sat down with him, he already had great financing arranged in less that 10 minutes. A 1.9% finance rate and affordable payments. Wow. Now, in the past I was used to financing taking at least 24 hours to go through. But, after going over everything, the only question was if I could clean out the Venture so I could take the captiva home that same day!Needless to say, a quick trip home to clear my "stuff" out and get back to Durand and I was on my way in great transportation.All of this, by the way, took from roughly 3:00 in the afternoon to 6:30 that same evening to get everything done.When folks ask why we are so loyal to Durand, this is another perfect example how they treat folks as family, not customers.

CTremblay5158

Apr 27, 2013

Requested information for a car I found on their website, was followed up with an immediate response from Mike Peloquin. Worked with Mike for a full day back and forth via email while he was able to work out a financing deal for me to even determine whether the drive from Woonsocket, RI to Hudson, MA was worth it. I literally purchased a car from my desk while at work. Immediate responses, went out of his way to get specific information for me, etc. Came in for the test drive a day later, noticed I worked in Milford, MA and immediately went to work with Joe Mazzapica to get me an even BETTER deal. Every time I saw the price tag of the car, it was getting lower without even asking, didn't even have to put on my negotiators pants and get the best deal, they handed it to me no questions asked. Was referred here by a coworker, immediately referred another coworker, as well as my father. My wife had no hand in the process at all, and after joining me for the test drive, she was blown away by the customer service and atmosphere that she clearly wasn't expecting at all and we'll now be considering something more current for her as a new vehicle. Was petrified to be working at my first car purchase since my first car out of High School and these guys shattered my perceptions of the industry, completely pain and hassle free.

Kristinemarie

Apr 23, 2013

My husband and I just purchased a 2013 Chevy Malibu from Durand Chevrolet. I must say we received excellent customer service from the finance manager Joe Mazzapica. He worked very hard to get us into the vehicle that we loved!! I really appreciate all his hard work ?

donnamares

Apr 22, 2013

My mother and I went to Durand to test drive a 2001 Buick LeSabre with 48,000 miles on it. We met Brian Butka there and he was very accomodating and did not pressure us in any way to but the car. Upon drivung the car,which was a one-owner in excellent condition, we purchased the car. Durand had placed new tires on the car and did a thorough inspection of it.The process was easy and stress-free, unlike many dealers we had visited. All staff are friendly and knowledgeable.This dealer has been in Hudson for many years and seems to have an excellent reputation. I would definitely visit this dealer again to purchase another vehicle.

denise osborne

Apr 14, 2013

Was extremely satisified with service, repairs courtesy of personell and way i was treated will definately return when i need anything done. Even oil change. Thank you all

bill213213213

Apr 6, 2013

We had a great experience in working with Michael and Joe and they handled the negotiations with class and everyone was happy with the deal.

chucksmithanicca

Apr 4, 2013

Working with Michael (and Joe in Finance!) was a pleasure. They are top-notch professionals, and I highly recommend Durand for any car purchase - new or used. I have not used Durand yet for service, but I certainly plan to... Bottom line: these guys earn your money!

sheila6566

Apr 1, 2013

I had been to 2 or 3 dealerships before I went to Durand chevrolet, all but Durand basically gave me the feeling that because I wasnt buying a brand new car, and was limited to a price range within our budget, they didnt have the time to work with us. At Durand, first Mike the salesman, took the time to show us numerous cars over a five day period that were exactly what I had asked to be shown. After finding a few cars that I felt comfortable with, we met Joe the financial/business manager, he sat down with us, explained all our options, and found a way to keep our payments within the range we wanted with a car that we were very happy with! Beside providing exceptional customer service and alot of patience, we had the pleasure of meeting Rob- the sales manager, who went above and beyond to work with us on the trade in value so that we could walk out in the car we wanted as well as being satisfied with the amount we received for the trade in. All I can say about Durand Chevrolet is EVERYONE we worked with from start to finish, were wonderful and very professional (beside working great as a team). Thank you all for the time and effort put into providing us with a car we love!

Tylerf32

Mar 31, 2013

Hi my name is joseph fournier. I have been to about 5 or 6 different dealer's in the past 6 month's and i must say Durand chevrolet in hudson M.A is by far the best !!! Mark Rebidue and Joe Mazzapic are true pro's !! Thay worked there magic and got me into a beautiful new car. It was quick and painless. TY guys your friend Joe

dmm8174

Mar 26, 2013

We have purchased and had our vehicles serviced by Durand Chevrolet for quite some time. However, when we were recently in the market for a new or used vehicle, we did shop around. We wanted to see what was available and get the best deal possible. We ended up right back at Durand Chevrolet. We purchased a 2012 Chevrolet Captiva and again Durand delivered from beginning to end. Rob Morrill and Sal Locascio insured we got the best price and interest rate available. Sal made the delivery process seamless, taking the time to make sure we understood all the features of the vehicle, assisted in setting up OnStar and took care of the registration and insurance so that the vehicle inspection could be completed that day. Josh Claflin let us know that when and if service was necessary, he would be available to assist. We would recommend Durand Chevrolet to anyone. We are VERY satisfied customers!

bennyg

Mar 21, 2013

Straightforward and honest when it came to purchasing my 2012 Camaro 2SS. No hassles, games, or wasted time. Joe and Mark were awesome to deal with!!!

bulger74637

Mar 21, 2013

We purchased our second car from Durand about a month ago. As with our first purchase, the staff was excellent in making the car buying experience a smooth and easy process. We knew what we wanted, selected it online, contacted the dealership and upon walking in, the car was ready to be test driven and all papers were prepared and ready to go. It took less than 45 minutes to be owners of our new car from the time we walked through the door until the moment we walked out.

Adena2689

Mar 14, 2013

I was very impressed with how smooth and quick the whole experience was! Usually dealerships can be stressful and often people feel pressured, that was not the case at all! Overall i would recommend this dealership to family and friends and give the experience a 10!

shashag2001

Mar 9, 2013

Would definitely recommend Durands. I purchased my first car there 15 years ago. They were great then and they were great now. I am picking up my new (used) car on Tuesday. It has been a pleasure to work with Joe and Mike. I found the car on the internet on Tuesday and spoke with Mike. Between Mike and Joe they worked it out so I will be driving home with the car in 1 week. Couldn't ask for better service. Thanks Joe and Mike!!

fjpalumbo

Mar 4, 2013

I have been using Durand's service / sales since 2008 . I was referred by a friend who highly recommended this dealership. I now feel this is the best dealership in the area, because of there knowledgeable Sales department and an outstanding service department.

chas12din

Mar 3, 2013

Took my 2003 car in for service. After deciding that the car was no longer worth putting more money into it, I decided to trade it in for a 2013 Malibu. The sales staff was able to find a car for me that suited my needs and desire and were able to find me a good rate to finance it. I always feel I get good service at Durand in the Service and Sales & Finance Departments.

kkbrialy

Feb 26, 2013

I was interested in purchasing a used vehicle with less miles than my current vehicle and wanted a lower interest rate and payments. Together, Mark and Joe made it happen. They were wonderful. It was a pleasure working with them and I am extremely pleased with their efforts. I will certainly return to Durand Chevrolet when I am ready for another vehicle.

Deane

Feb 22, 2013

Durand Chevrolet is excellent to deal with, and their service department is one of the best around. If I didn't buy a car from Durands, I would still go there for the service department. I can't say enough good things about them!!!

Moja J.

Feb 21, 2013

My husband and I bought 2 new vehicles from Durand Chevrolet, 1 in 2009 and the other in 2011. He heard so many good things about the dealership from his co-workers and one of the things my husband liked what he heard was the Durand salesmen were not pushy fast talking salesmen trying to make a fast buck trying to sell you anything. And when he went there for himself, he was impressed and bought a truck. When my old car was breaking down and after recovering from a serious illness, my husband said I deserved a treat and we went shopping for a new car. After shopping at what it seemed like 5 different dealers, we went back to Durand Chevrolet and thought, "this is where we should have started!". It felt like home and we purchased my new Chevy Equinox and I had the pleasure to deal with the same salesman and experience my husband had! I would recommend Durand Chevrolet to all my friends and family.

CMGUPS

Feb 18, 2013

Walked inside met Joe who brought me to Service where Josh took my info. Both employees were friendly and profesional. I waited a month to do review to make sure nothing went wrong. I have never been so happy, great job Durand. I will be back for future service and the purchase of a new vehicle just not right away. Thanks again Durand

MHussey

Feb 14, 2013

After searching for several months on line I found what I wanted at Durand. When I entered the dealership I asked for Mark who I spoke to on the phone and we sat down to talk business. After a short period of time we were both happy with the deal and I now have a new vehicle stunned at how pleasant the experience was. I have been to many dealerships over the years and unfortunately cannot say the same for most of the others. I had dealings with a few different people at Durand from financing right up to the service department for my inspection sticker and found everyone very pleasant and accommodating. Anyone looking to buy a new or used vehicle would certainly be impressed if they were to stop by.

JWard

Feb 13, 2013

Great car buying experience. Always bring my cars back here for service--the service is great; fast and reliable.

jwright130

Feb 11, 2013

I bought a new 2013 Silverado pickup and interacted with Sal, Mike, Joe and Rob in the various stages. They were all great to deal with and made it very easy and simple. I definitely recommend Durands because of these guys. The price, terms, and level of service were great. Jon Wright, Shrewsbury, MA

kitch233

Jan 29, 2013

I had a very positive experience at Durand Chevrolet. I found the sales team to be friendly, courteous, and helpful. Brian helped me find a car that was perfect for my lifestyle and Joe helped me secure a deal that fit my budget. I would recommend Durand Chevrolet to anyone who is interested in purchasing a new or used vehicle at an affordable price.

KenRizzitano

Jan 26, 2013

It was the best experience I ever had buying a car, I went in looking for a particular car and wasnt talked into something different that I couldnt afford, No hassles and very friendly staff. I highly recommend this dealership!!!

simperato

Jan 23, 2013

We have dealt with Sal Locasio for more than 10 years and he has always been honest and straightforward with us. This time was no different. We just purchased two used cars. This was the first time we worked with Joe but we found him to be very helpful and he worked hard to get us favorable financing. We have recommended Durand Chevrolet to friends and family in the past and would do so again. I was a little disappionted that the inside of the car didn't seem to be cleaned before we picked it up and there is no owner's manual with the car. The new car has many features that I don't know how to use. Hopefully there is info online to help me.

lizyb

Jan 7, 2013

Excellent service,friendly and willing to help you with any issue. No forcing you to buy a car at all, like other dealers, they really treat you as a customerGreat Job!!

Bufton

Jan 2, 2013

We purchased a 2012 Chevy Cruze from Durand. Brian was very patient and thorough with our search for the vehicle we were looking for. Rob was extremely helpful in pricing and made it very easy for us to make our decision. Joe had all the paperwork ready and made it convenient for the final signing.

HeatherRockwell

Dec 5, 2012

I brought my 2000 Chevy Truck in because I knew there were a lot of things that needed to be fixed. Joe Dorazio looked it all over and let me know that, even though everything can be repaired, my truck was beyond reasonable repair shape. The frame was broken, the shackles were busted with one spring coming right up through the truck bed. The right front wheel bearing was gone. I trust Joe and he thought fixing it would be cost prohibitive. I agreed. Suddenly I needed to buy a vehicle. I looked up what Durand had for used vehicles online. The next day I met with Joe, he introduced me to Brian Butka. Brian was very nice. I told him I had seen the Chevy HHR online and was interested in that. He test drove with me a little bit and then let me take it on my own to show my husband in Harvard, Ma. When I came back, I met again with Brian and sat down with Rob Morrill who was extremely nice. I told him I wanted the Chevy and in 30 minutes he had an answer from the bank and I was signing papers. They got my payments where I could manage them and took care of all the running around. They took my truck in trade and absorbed the cost of the final diagnosis. On the next day I met with Business Manager Joe Mazzapica, who followed up with me made sure everything was all set. He was very nice. There was no pressure, no hassle. These gentlemen are very professional and courteous. Joe Dorazio was like a guardian angel. Brian followed up with a call week later. These guys are great.

mcoviell

Dec 5, 2012

Everyone I dealt with at Durand was very customer oriented. Every aspect of my car purchase was explained in detail. I did not feel pressured like I did at many other dealers. I appreciate all the effort that went into finding the right truck for me.

bulger74637

Nov 5, 2012

We had a wonderful experience with Durand Chevrolet. The staff is wonderful. They were motivated to know our purchasing goals. In knowing the goals we had, they were able to fulfill our desires for our new car and make the deal happen. The purchase was smooth from contact to delivery. All of the employees were respectful and kind. We will be using them again in the future when we purchase our second car.

BGleason12345

Oct 10, 2012

I am a first time buyer and didn't know what to expect. I didn't feel pressured in any way during the entire process and I knew that Brian/Rob wanted me to have the car that was right for me. Durands made the financing process extremely easy and made my car affordable for me. Rob made sure I received the best rate possible for my financing and Joe described the entire financing process in detail.Overall Great experience and I will be purchasing my next vehicle from Durands!

whitcombschool

Oct 10, 2012

I purchased a used car from Durand in 1998. The salesperson was very patient since this was my first used car purchase and I was unsure of my decision. I continued to service the Lumina there. I bought another Chevy and gave the Lumina to my son; we both continued with Durand. My son bought a Malibu from Brian Butka in 2011 and Joe Dorazio also helped. The Service Department treats us very well and listens to our concerns. We fully trust their advice and have full confidence in them. I recommend Durand most heartily.

laury.rakonza

Oct 8, 2012

My husband and I went to Durand Chevrolet initially for a used vehicle, but decided to purchase a new 2012 Chevrolet Malibu. We walked around the dealership for a lengthy period of time without having the bombardment of several sales persons hasseling us. Mark came out and was very friendly and when we said we needed a few moments, he gladly gave it to us. Once we decided on a vehicle, Mark answered our questions honestly and openly without the "haggle salesman" approach. Once meeting with Joe in finance, he did everything he possibly could to get us a monthly payment we were comfortable with. I felt that Joe and Mark went up and beyond what a normal dealership would do in order to make us feel comfortable, appreciated, and respected. The only thing that my husband and I didn't like was when we purchased our brand new Malibu, we left the dealership no one had bothered to fill up the gas tank on our vehicle. We both assumed that that gesture would have been automatic when making a purchase the size as a new car. Other than that, I would highly recommend Durand Chevrolet to everyone in their car purchasing process.

sparky43sm

Oct 7, 2012

I was impressed with how quickly Sal picked up on the fact that I knew exactly which car I wanted. He asked me if I was being helped less than sixty seconds after I walked in the door. I am only 24 and it was nice to be considered a serious customer.

maffemt25

Sep 24, 2012

I walked into this dealership after dealing with the normal used car dealership games at another dealership..Much to my surprise from the moment I walked in everyone was very friendly, I explained what i was looking for, what I had for a cash down payment, and what I had for a trade and asked if there was anything they had that fit what I was looking for, I was half expecting the games to try and get me into a different type of vehicle but nothing of the sort, Mark showed me a pickyup that was on the lot and let me test drive it. Long story short I walked out of the dealership driving the truck and more then satisfied I wish I had gone directly to them to begin with, they were not pushy at all and actually worked with me.

tkbridge

Sep 18, 2012

I have purchased many vehicles over the years, but the guys at Durand were by far the easiest people to deal with.Sal Locasio was very knowledgeable and very helpful throughout the whole process. He helped me through a few different models and styles before I settled on the Silverado. He was very patient and did not pressure me at all.Joe Mazzapica worked with me to get financing with my credit union at a very good rate within my budget.These guys were professional and made this a very easy process and I would not hesitate to come back to them when I need my next vehicle.

cliffyates

Aug 15, 2012

this group of people have been the best group that i have ever dealt with. i have had many new and used vehicles in my life and have had to haggle all the way. this group is NOT pushy at all and when they say they will or wont do something they stand by their word. this is what a dealership should be for consumers. i will always come back to a class dealership like this one.both sales and service are second to NONE.

tmastro

Aug 7, 2012

Sal Locasio was extremely helpful when it came to picking out the car I wanted. He was knowledgable and explained the vehicle to the fullest. He was friendly and even said he would come in to work with me on his day off. Very friendly and nice and went out of his way to be helpful. Joe Mazzapica, the Business Manager, was also Great - he knew exactly where i wanted to be when it came to financing and helped to get to the number I wanted. Very friendly and excpeitonally knowledgeable. A+ for customer service.

levenlady

Aug 4, 2012

Buying a new car should be fun but the process is usually anything but. I purchased a 2012 Chevrolet Equinox in July 2012 from Durand Chevrolet and I couldn't be happier. Working with Al, Joe, and Mark the process was smooth and transparent. I had researched trade-in values and new car prices and Durand was right in-line giving me fair figures for my trade-in and the Equinox. Joe explained my financing options and at time of sale explained the paperwork thereby making the process straight forward and easy to comprehend. Mark and Al were both informative and helpful during my test drives. At delivery Al went above and beyond spending a lot of time with me answering questions, explaining the various functions, etc. of my Equinox. After delivery I went back to Al with more questions (I've never owned a vehicle with so many features!)and he was again very helpful. Al has also followed up via phone calls to ensure all is well! Never before has a car salesman provided such outstanding service to me.The personnel at Durand Chevrolet are courteous, professional, and knowledgeable and I highly recommend this dealership.I plan to have my Equinox serviced at Durand so I do hope the Service personnel and service are on-par with my sales experience!

spunkycat58

Aug 1, 2012

We had a very good experience about 5 years ago when we bought our pre-enjoyed Trailblazer and decided to go back when we wanted to replace our 1999 blazer. Sal was very helpful this time as he was on our previous purchase. When the time comes again in another 5 years or so, we will not hesitate to go there first.

Papabobby

Jul 25, 2012

Great place to do business staff is very professoinal, the inventory was exellent , pleasant all around experience. We would definitely recommend this dealer to family and friends.

gcatal01

Jul 9, 2012

I live in RI, and had one of the best car buying experiences ever. I purchased a used Corvette, both Mike and Rob were excellent and truthful in the representation of the car and the price negotiations. At the conclusion of the negotiations I felt that the price I paid was fair and confidant that the vehicle had been properly inspected and repaired, to my satisfaction. They even had my car registered, in RI and delivered to my door, for NO Extra Charge. I would definitely consider buying another vehicle from them.

pmisterp

Jul 7, 2012

The service dept is THE BEST. Matt, Dave & Josh could not doe enough for me. That greatly influenced my decision to buy my new car from Durand. Mike & Joe were tremendous in helping me purchase my 2012 Chevy Cruze

rv3572

Jul 7, 2012

Whenever the time comes to purchase a vehicle it becomes the thing I do not want to do. The experience at Durand changed that. I went in with a price that I wanted to spend and they found a way to make it happen. The experience from first walking in the door to picking up the vehicle was easy and painless. The staff there are truly professional. I will definitely consider purchasing my next vehicle here.

Jbboush

Jul 2, 2012

Both Al and Joe kept me up to date step by step on getting my car ready after getting me a great deal on a new car for a price much below what I had expected. They were friendly and professional, and I never felt that anything was left out. Would recommend them to others if the chance arose.

jmccarty84

Jun 27, 2012

i was very happy with the sevrice that joe and brian gave me and my family they worked hard to get me the best deal and i really appreciate that.

mjcolacchio

Jun 26, 2012

I have been using Durand Chevrolet now for 16 years. I have purchased 4 vehicles from Sal and have been extremely satisfied with every one.Sal has always been very friendly ,helpful and always looking out for my best interest. I recently purchased a 2011 Malibu and he made sure I got exactly what I wanted. I could not have asked for better service and will definately keep going back to Durand for every car I buy and asking for the one and only Sal. He is the best. I also want to say that Joe Mazzapica has always done his best as well. He made sure I got the best warranty for what my needs were and always does his best at getting me a great interest rate and explaining all the paper work to me. Sal and Joe are great guys and Durand is very lucky to have them both as part of their team.I would highly recommend Durand to my family and friends.You guys are the best!

usedcarbuyer3

Jun 25, 2012

Durand Chevrolet and it's staff have been fantastic to do business with. I had purchased two other vehicles from them many years ago and was pleasantly surprised to see that nothing had changed except the location! All the staff from sales to service have been extremely easy to talk with and were willing to please. Mark handled the sale very professionally while Rob gave us additional options and information to choose from and Joe M. gave us many choices for financing at the best rate and term. Overall a great hometown experience that I wouldn't hesitate to do again!

bresjp

Jun 22, 2012

Durand Chevrolet was recommended to us by the person who has been repairing our older cars. We had not been looking forward to the sales process because of previous experiences over the years. We found our experience at Durand to be one of the easiest ever. Brian Butka was our primary contact. We found hime to be very helpful, understanding, willing to listen and interested in satisfying our requests rather than trying to sell us something we did not need or want. We never felt hurried or pressured at all. Rob Morrill was part of the sales process and was helpful and he provided us with good information regarding financing. When the sales process was complete, Joe Mazzapica took care of all the documentation, researched an acceptable credit union rate for us and explained everything we signed. We were very satisfied with the whole process at Durand Chevrolet and we would consider them first if we were to look for another car.

ciavolawelch

Jun 16, 2012

Great service. Assisted me in selecting the right vehicle,and guided me through the entire process. Very professional and a pleasure to do business with. I would most certainly recommend Durand and especially Al and Joe.

jshumski

Jun 8, 2012

Josh was very helpful and kept me informed and up to date with the progress of my truck repairs. I have been coming to Durand for years and Josh has always been the contact person. He has always made me feel like an important customer and made me feel like Durand really cares about thier customers. Josh has never told me he was to busy. He always got me right into the schedule and if I ever bought a new vehicle I would hope that when I bring it in, Josh is the person I would deal with. Its always nice to deal with someone so helpful. He is very good people.

kathylk01

Jun 6, 2012

I was interested in purchasing a new car and stopped in to Durand Chevrolet.I had prevously purchased a Trailblazer thru Durand with the help of Rob Morril in 2006. I met with Rob and Al and was so happy with them that I cam back after work and signed for my new Chevy with Joe. Would highly recommend Durand Chevrolet to family and friends.. Thank you Rob,Al and Joe!!!!!

unimax

Jun 6, 2012

We want to thank you all Brian B., Joe M. and Rob M. for all your help and great expertise in the purchase of our new suburban. It was truly a great experience for my husband and I and our family loves our new vehicle, we have so much more space and love it all Thank you all again. Dianne & ChrisConn.

smahan

Jun 4, 2012

We bought our Traverse from Durand Chevrolet and also have all our service done at the dealership. The service staff has always been friendly, informative and helpful. They are very attentive to a customers needs and try to help in any way they can.

honda4chick

Jun 1, 2012

This was my first time purchasing a car at a dealership. Sal Locasio approached my father and helped us find the perfect car for my lifestyle (lots of commuting). We got a 2005 Honda Civic 60K for a great price! Since this was my first very own purchase, Sal was very patient with me and explained anything that I needed clarification with. For final paperwork we went to Joe Mazzapica, he was awesome and gave us his personal advice about choosing car insurance by relating what he did for his kids. Very personable man, which made it easy to ask him for advice. Both employees were very energetic, friendly, and made sure we got the best deal they had to offer. I would recommend this place to anyone who is ready to have a GOOD experience with a car dealership, all stigma aside about most car salesmen, these two guys are great! one in a million.

JoeB_Traverse

May 28, 2012

My wife and I have been customers of Durand Chevrolet for over 14 years in that period we have purchased five new vehicles from Durand Chevrolet. My most recent purchase was a 2012 Chevrolet Traverse and my sales professional was Mark Rebidue. Mark could not have made the process any easier and enjoyable. I started my vehicle review by taking a visit to Durands lot on a weekend so that I could look at each vehicle at my leisure. I made notations of the vehicle stock numbers that I was interested in and then went online to search for those specific vehicles so that I could compare the various options. I then called Mark and told him which vehicle I wanted to test drive. When I pulled into the lot, I could see that Mark had the vehicle ready for my test drive.After my test drive, we negotiated a purchase price and trade it that was fair and reasonable. I then met with the Business Manager Joe Mazzapica who had all the paper work ready. Joe is a very organized and methodical individual. I know that from prior experiences that the paper work associated with the purchase of a car can be a little overwhelming but Joe had all the documents properly marked for signature. You can certainly appreciate Joes commitment to customer service and you can see the pride that he takes in his work in ensuring that every detail of the sale has been covered.What has always been important to us after the sale is the service for our vehicles. During the past 14 years, we have had our vehicles serviced ONLY at Durand. Although all service personnel are very respectful, we have known Josh Claflin the longest. He has always been truthful and honest regarding all aspects of our repairs and we cannot recall an incident when we had to bring our vehicle back a second time for the same repair. Some people might say that we have been lucky we like to think they are that good!Customer loyalty is still valued and there are dealerships that recognize how important this intangible asset is when everything else is equal.

ssteeves5

May 28, 2012

Hi I worked with joe mazzapica and mike peloquin they were so polite and courtious to me all the way through my experience at Durand. I would highly recomend this dealership to any one buying a new or used vehicle...

Max B

May 22, 2012

Over the past years I've bought both new and used vehicles from Durand and had all services done there, Always a good experience. When there was a issue during service I was always called and provided options and cost of the variou options. Work was always done correctly and on time and Josh always provided an update on the status of the vehicle.

kathybuccieri

May 18, 2012

I couldn't be happier with my experience at Durand. Sal takes all the anxiety out of car shopping, so honest and never pushy. I have purchased my last 5 vehicles with Sal and each experience has been the same, excellent! I can count on Sal with any future problems with my car should any arise. He makes it feel like I am part of the family! Thank you for the great service!

sltsunshine

May 17, 2012

I brought my car into the dealership to have my transmission fluid changed and to have the lock on the passenger rear door checked. The door had suddenly stopped locking/unlocking causing me an issue with getting my new baby in and out of the car. I knew I needed to get this fixed but had been scared about the cost of the repair as friends had told me that the door had to be taken apart to fix the issue. The car is about 30K over its warranty so I knew that this was a repair I would have to take care of on my own.When I got to the dealer, I met with Josh (who was super-nice) and when I talked to him about the door repair told me that there may be something that GM could do to help me with correcting the lock.It ended up that, though my car was outside of the warranty period, GM paid for the majority of the repair and the new parts were now under warranty for a year.If Josh hadn't looked into this, I would have paid the full amount for the repair and never had known that this option (GM Goodwill Repair) was available to me. I appreciate the effort he put in and his customer service skills.This was my first visit to the Durand dealership and I will definitely be going back for future maintenance/repairs.

Mark Hashem

May 16, 2012

Great job keeping me informed and following up with the issues on my vehicle. Nice to be able to talk with the tech, after he worked on my vehicle. I will be back. Thank you.

belltee

May 14, 2012

Very clean dealership. Rob, Mark and Joe were very friendly and attentative. Everything went as smooth as possible. There were no pushy tactics used. I will be recommending Durand Chevrolet to anyone I know looking to purchase a new or used vehicle.

mmbm

May 14, 2012

Did not purchase my 2012 Camaro at Durand, but that didn't matter to them, they treated me like I would expect to be treated if I were a long time customer, or even a family member. Service demeanor, approach and results are excellent. They are very competent and caught issues and offered other advice which was very accurate. My only regret is that I did not purchase the car from them in the first place, but will in the future. I base most of my opinion of dealers on their service department and they don't disappoint.They offer a very cordial drive-home service AND PICK UP AS WELL! This is outstanding and a real differentiator.

hockeybear2000

May 8, 2012

I was created by Al right away, warm and friendly welcome. we talked cars, must have and less important items I was looking for.he took me out for two test drives, giving me full options and lots of information on both cars.

rski43

May 5, 2012

7th vehicle purchased from Durand. Does that tell you something?? Sal is everything a sales person should be. Never pushy, knowledgeable, makes sure you have/know everything you need, cuts to the chase - 'nuff said. I've speced & ordered most of the vehicles w/ Rick, ...better to wait some & get exactly what you want. Hit the build cycle just right, one month & a day from order to delivery. Why go anywhere else? Had our first experience w/ Joe M. the biz mgr, professional - easy going - def a "people person", an asset to Durand Chevrolet.

cargra84

May 2, 2012

Brian is a wonderful salesperson and we loved dealing with him. Would come back again and would request Brian. Wish prices were better, but what can you do...that is the way it is and is no reflection on dealership.

Jim Hill

Apr 30, 2012

Brought my boss' van in to a local garage for an inspection sticker. They said something was wrong with electrical system and to take the van to a dealer 'cause it was under warranty. I drove to Duand, spoke with Dave Pepin who told me the '08 van was no under warranty but because it had low mileage of 9,575 they'd take a look and warranty it. All it was was just a fuse!Dave had me in and out of the dealer in less than 15 minutes.I've never been to this dealer before but I will definitely come here when we buy our next van.Great people and great service!

fclarkrd

Apr 29, 2012

This was my first purchase at Durand. I bought my previous Chevrolet at another dealer, but was never satisfied with the quality of service. I began servicing my vehicle at Durand and was pleased with their efficiency and quality of work. When I was in the market for a new Equinox, I did my research and found that they had the vehicle I wanted at a lower internet price than other local dealers. I contacted a very personable Mike Peloquin, who guided my through the process. Bob Morrill gave me a trade-in price that was right in line with what I expected. All paperwork was processed quickly and Joe Mazzapica explained warranty and service options concisely. This was one of the least stressful car buying experience I've ever had. I now have a quality vehicle that should last for years, and when the time comes to trade it in, I will definitely return to Durand Chevrolet.

Suzanne Winn

Apr 28, 2012

I worked with Matt and Josh and Joe on repair work on my 2003 Cavalier. The guys were great and very helpful. I decided to buy a new car and worked with Brian and Joe. I am very grateful for all the help they gave me. I love Durands Chevrolet. The sales and service force are wonderful. This is the fourth car from Durands. I wouldn't go anywhere else. They are #1 in my book.

publicaccount77

Apr 26, 2012

I first meet Brian Butka, Rob Morrill, and Joe Mazzapica a year ago at Durand Chevrolet when I was reviewing my options on replacing my 2003 Intrepid instead of making the great expense of repairing it. Our meeting was brief, only about 15 minutes and they presented me with a 2007 Malibu. I was interested in an Impala, but there was not one in my price range. The Malibu LS was in great shape and both my wife and I were happy with it. However when the CEO of my company realized that I would rather repair my car they decided to put the entire cost of repair at the company expense. I was no longer in the need to purchase a new car. I thanked the staff of Durand Chevrolet and Durand Chevrolet respected this decision and invited us to return if we changed our mind. A year later my wife and I was ready to make a purchase of a newer car. We knew exactly what we wanted, a 2007-2009 low miles Impala but we were not looking forward to going through the process of dealing with car dealers. We started the same dealer that we purchased our Intrepid 10 years ago. The experience was an unfriendly one; all of the people we worked there ten years ago were gone. We were offered things that we were not interested in. We even tried to work with a close friend who worked for the same dealer over five years but he was more than 40 miles away and he did not have what we wanted, and then I remembered Durands invitation.When I walked into the show room of Durand Chevrolet it was as if a whole year has never pasted. Brian Butka, Rob Morrill, and Joe Mazzapica picked up from our 15 minute meet from a year ago. Not only did they remember my name, but they remembered that I was interested in the Impala. With-in 5 minutes they provided me with a 24 hour test drive in a 2008 low miles Impala. The process of purchasing this car went very smoothly and affordable. The dealership respected my concerned of missing work and closing the process quickly. I would highly recommend this dealership and have already done so at work. I have already gotten positive feedback from a company that took their small fleet of trucks to Durands Auto Service Center.

elizabeth.peterson

Apr 24, 2012

This is our second trip to Durand Chevrolet. The first trip was not completely good but we did purchase a vehicle. Our second trip was nothing but wonderful. Mike took his time with me and listed to exactly what I wa looking for. I would recomend this dealer to anyone

aileen70

Apr 21, 2012

This is my second purchase at Durand Chevrolet. Although a small dealer their prices are very competitive and their trade in allowance is generous (they love used cars, as they have a big used lot). If they do not have the color or features you want, they can get them quickly and easily. The staff is super friendly and it is a no pressure sales atmosphere. I will be back again when I am ready for a new car inn the future. We have used the service area and they are professional and reasonably priced. I love close to the dealership and always are willing to give me a quick ride home or a pick up if I need it. It's nice to go to a dealer with no games and no pressure to make the deal on the spot.

mactest

Apr 18, 2012

Durand Chevrolet has great service. Although I did not purchase my vehicle through them, they service it as one of their own. Fast and great service on the numerous occasions I have been there, all for a great price. Would highly recommend.

s.phypers

Apr 10, 2012

I was very pleased with the service I received at Durand Chevy in Hudson and will continue to bring my Chevy Equinox there for service. They were accommodating and very mindful that their time was my money. Highly recommended!

jro1010

Apr 5, 2012

I will rate this dealer as the top notch of chevy dealers in the area. Why? Because when I went in I talked to Mr. Peloquin, who was friendly, knew the details about the car that I was looking for, he showed me that he knew his inventory and features of the car, better that I did ( and I had done the research before getting to the dealer), and he did the paper work and explained to me how to make the deal happen after I explained that I wanted to pay cash. Then, Mr. Morrill came to the game. He is the General Sales Manager, from whom I bought another car last year. He got the papers that Mr. Peloquin had filled and gave me the numbers for the car that I was interested in. He did the best that he could to get the car within range price for me. Both sales persons were honest, and told me what they could do and what they couldn't do. Price wise, I got the car under the suggested price by the manufacturer, but you know customers always want a little more... but that doesn't mean that they didn't do the best they could, and I considered it to be good enough as per for me to buy. Also, they gave me an excellent trade in value for my older chevy car, which also helped to convinced me to buy the new car.Last but not least, I worked with Mr. Mazzpica, who is the business manager in Durand. Mr. Mazzapica explained to me all the numbers offer me additional options that I could had chosen and their price. He recommended me all of them and I ended up getting some of the options and declining others. He did the paper work really fast, and everything was done, in less than 15 minutes.If you want to buy a car, for a fair price, where honest people will help you to choose, this is the dealership that I would recommend. I mean I had bought other chevys in the past. Like when I bought my corvette in 2010. The experience in that chevy dealer was the worst that I have ever had in a dealership in my life time. The dealer's name? Cargill Chevrolet in Putman Ct.Mr. Morrill, Mr. Peloquin and Mr. Mazzpica restored my faith in the Chevy brand. That's how good my experience was.

kcarter

Apr 5, 2012

I am very pleased with the way I was treated at Durand Chevrolet. The salesman Al was very courteous and professional . Having always owned older vehicles I had alot of questions and he supplied me with all the answers. I never felt rushed to make a decision by him. As the business / financial person Joe was good to explain everything in detail getting me the best deal. Overall it was a great experience. I will highly recommend Durand Chevrolet to others.

cphipps

Apr 4, 2012

Both Al and Joe provided an excellent car purchasing experience for myself when I was looking to buy a new car. I must of test drove 7 vehicles until finally finding the exact car I was looking for a 2011 Chevy Cruze. Al was in constant contact with me to find the right car as I did not purchase on my initial visit to the dealership. he was actually able to find the exact color and model I wanted. Thanks for all your help I couldnt of picked a better dealership.

StellaPFB

Apr 2, 2012

The service department is one of the best I have worked with. Always friendly and helpful. Many times I am able to get in the same day. Never given a hassle.

jaclyn.lacouture

Mar 30, 2012

The service was great! The employees (Josh in particular) went the extra length to make sure we were satisfied with their work. When I go to Durand Chevrolet in Hudson I know that they not only have my best interests in mind, but that the work service done to my vehicle will be exceptional.

sarahrayne

Mar 28, 2012

This was my first visit to Durand Chevy in Hudson. I did not purchase my vehicle from them however I decided to take my vehicle to them for maintenance/oil change/repairs, etc. From start to finish everything went very smoothly. Josh was very attentive and addressed my concerns. I also felt no pressure at all as far as having additional services done that weren't really necessary. After my car was inspected, Josh went over the results and explained the next steps clearly. Obviously Durand's staff has a high level of integrity. I visited another local Chevy dealer recently and they tried to sell me on new brakes and tires. Funny, because when I took it to Durand, I was told my tires and brakes were in decent shape. Durand Chevy has definitely earned my trust. I had an early morning appointment, and every staff member from service to sales to management greeted me and made me feel welcome. I suppose my only regret is that my vehicle wasn't purchased from Durand. I will know better next time though and when it's time for a new car, I will absolutely go to Durand first. I will also recommend them to my family, friends and co-workers whole-heartedly.

dennis.dyer

Mar 23, 2012

My dealings with Durand's Service Dept. have been nothing short of excellant! The Service Reps., particularly Dave, Josh, & Matt, are real professionals and display with my every visit that they truly care about their customers and Durands reputation. In every instance (servicing of three vehicles since 2003) they have catered to my convience in terms of day of week, time of day, and transportation as required. They actually listen to my needs/requirements whether it be routine maintenance, warranty work, or an out of warranty issue.Dave, Josh, and Matt should be cloned throughout the service industry!

rob

Mar 22, 2012

I had my front brakes totally replaced, the guys did a great job and stayed in contact with me throughout the day. I was offered a loaner car at no charge. Overall I am very pleased.

kbeckham

Mar 21, 2012

I came to this dealership after having gone to another Chevy dealership and couldn't get waited on (imagine!). At Durand from the start, they listened, offered suggestions and were very congenial all through the sale process. This made me feel confident about their service department, which I have now been using for almost five years. I am especially pleased that they treat every one with respect - male or female. And they take time to explain what is going on, consult with you, and they are understanding about affordability. The waiting area, when needed is clean, comfortable and private. There is wi-fi but when needed, they have someone who can take me home and pick me up when the car is done. I really appreciate that extra type of service as I don't have someone to drop me off.I highly recommend this dealership for sales and service. They are the best in the area.

Gary Usher

Mar 19, 2012

I was able to get serviced on short notice. Josh got me in and out quickly and were kind and polite as always. He also answered questions I had about towing and went out of his was to get me some information on the subject.

jennifer01702

Mar 15, 2012

I just bought a gorgeous used Chevy Impala at Durand and have to say, it was an easy and very painless experience. The car looks brand new and is in immaculate condition. The salesman I worked with was Al Pagliarulo. He was very helpful, knowledgeable and a pleasure to work with. He answered all my questions and left me feeling very confident and happy with my new purchase. He even arranged for my trade in to be retrieved from my parents house in Worcester so I didnt have to drive it there. I also worked with Joe Mazzapica on financing and he was great as well. He was very friendly and accommodating and there was no pushiness, no hidden costs or any unpleasant surprises with the financing. Lastly, the General Manager, Rob Morrill was involved as well to make sure I was completely, 100% satisfied with my purchase. I definitely was and would whole heartedly recommend Durand Chevrolet in Hudson to anyone looking for a car or truck. The cars are great and the staff is even better!

brc

Mar 14, 2012

This is my second experience with Durand buying a new truck. They are easy going and knowledgeable. Both times, in, cut a deal, and out with minimal time and effort. Definitely a GREAT dealership.

kjz8774

Mar 11, 2012

I always have a great experience at Durands whether it be for service or sales. Everyone is friendly and all rmember my name even after the sale. I just bought a 2012 Equinox and my salesman Sal was great, took me for a test drive and when I decided to get the vehicle explained everything to me and took his time. The pricing was just what I was looking for I would definetly send my friends to Durand Chevrolet.

Hudson7K2

Mar 10, 2012

Very patient with out credit and loan.....Helpful finding the right car answered questions immediately about any car on the lot.....Pleasant sales staff ...We actually bought cars there before and went to another dealer when we bought out impala....but when it was time to buy another car did not even hesitate to go back to durand.....will always shop at durand chevrolet from now on.....

All wheel drive

Mar 9, 2012

We were looking for certain model vehicle and initially made contact with Michael Peloquin via the internet. Michael responded right away with a direct reply to my specific request which was NOT the case with other dealers. As a result I decided to work with Michael. Michael was a pleasure to work with - - he found us the vehicle we were looking for and when it arrived, he spent significant time going over the features and options of the vehicle. I had a very good experience with Durand Chevrolet and would highly recommend this dealership to others.

dmm8174

Mar 6, 2012

I have been dealing with Durand Chevrolet and in particular Sal Locasio and Rob Morrill for years whenever the need arose for a new vehicle. Recently I purchased a new pick up truck and as usual was treated with the utmost courtesy while at the same time getting a great deal! They worked with me to insure I got the best price, trade in value and the best rate available. I feel so strongly about the integrity of this dealership, that I have referred both my son and father to them and they are now loyal customers as well.

curlygirl

Mar 3, 2012

I recently purchased a new vehicle from Durand Chevrolet. Sal Locascio, the salesman, was phenomenal. I also worked with Joe Mazzapica, the Business Manager, who was great. I have purchased all of my cars from Sal at Durand Chevrolet and highly recommend him to all. Sal was right by my side to answer all of my questions and assist me with selecting the best vehicle for my needs. Sal is very knowledgeable and really takes the time to make each customer a priority. In addition to purchasing all of my vehicles from Durand Chevrolet, I have also serviced them all there. The entire Durand Chevrolet team is fantastic. Sal and the rest of the team always go above and beyond to make every customer feel they are #1. I will continue to highly recommend Sal and rest of the team to my family and friends!!! Keep up the great work Sal & Durand Chevrolet you are simply the best!!

mcpartlen

Mar 1, 2012

The Durands sales team was exceptional. It was a pleasure buying our new Traverse from Brian Butka and Joe Mazzapica. I would highly recommend Durand Chevrolet for a new or used vehicle because of exceptional customer service and ease of closing a deal with the sales team. Brian in particular is one of the most professional and knowledgeable sales managers we have ever met in purchasing a new vehicle.

craiggebo

Feb 28, 2012

This is the 2nd time that my wife and I each purchased a vehicle the same day with Durands. We traded the previous purchased vehicles. They gave us the best trade-in value and excellent deals on the new vehicles. They are very fare and really dedicated to mantaining new and past customers. I couldn't recommend Durands and Brian more highly. Craig Gebo. CG Construction. Co., Inc. Berlin MA

lc66

Feb 25, 2012

Had a great sales experience with Al. He was knowledgeable about the vehicles and was patient with me as I considered multiple models, including models not from his dealership. The sales process was straightforward and I got a fair price. I would go back to Al again as well as recommend him to friends and family.

daved84

Feb 17, 2012

I had a great experience at Durand Chevrolet in Hudson, Ma. Both Michael and Joe were courteous, knowledgeable, and informative. It was a pleasure purchasing a car from them, my expectations were exceedingly meet and I would be happy to buy another car from them in the future.

George Lawless

Feb 11, 2012

I have dealt with Durand first in 1990 buying my first truck with Rick Durand.And have worked with Rick and different managers over 22 years, installing pin stripes and other accessories on cars/trucks. This past week I spoke to Rob about getting another truck. Rob was great. Got me what I wanted.Sal was also super in explaining everything that I needed to know about the truck.The team at Durand,GO ABOVE AND BEYOND IN THERE HELPING ME TO HAVE A GREAT BUYING EXPERENCE.I have and will recomend these great guys at Durand to the buying public. THEY ARE SUPER TO DEAL WITh.!!!!

cptjack

Jan 30, 2012

I was looking to lease a new Chevy Traverse and needed someone to work with me in trading my current lease, wich I still had over 15 months left. Right from the start Al was very helpful and went above and beyond to help get me out of my current vehicle and into the Traverse. In addition, Joe in the finance department was super freindly and it felt as though I was dealing a an old freind instead of making a business transaction. Top notch people all the way. Very laid back atmosphere and I would recomend them in a heartbeat.

magazu123

Jan 30, 2012

my experience with durand was very good they found the truck i was looking for at a good price. they new all about the truck

houghty

Jan 9, 2012

Went to the dealer on a reccomendation of a coworker and was looking to find a good used vehicle. After looking at the web site I found one I was interested in but when I got there it was no longer available. My Salesmen Brian took my name and what I was looking for. Shortly after the holiday he called to say that he has a vehicle coming in on trade in the next week and thought it was something I would like. He called the day it came in and I went to look at it. I ended up taking it for a drive later that day and purchased it. They gave me a fair trade on my current vehicle as well as a good rate for finance. The best part of the entire experience was there was never any pressure and they answered all of my questions without hesitation. This may be by far my best experience at purchasing a vehicle and because of that I will go back for service and then eventually a replacement. I have always said that you dont buy a vehicle (you can get them anywhere) you buy a dealership and a relationship to last into the future,

HondoCamaro

Jan 6, 2012

My wife and I wanted to buy a new Camaro for our son as a graduation present. I searched the internet and found the car we wanted at Durand. Mike Peloquin responded immediately to my email request, provided all of the information we asked for, and was upfront at every step. The entire team at the dealership worked with us to make sure the car would be a surprise. They took care of all of the paperwork, worked with the insurance company, and even delivered the car. I grew up in a GM family and I'm glad to see that there are Chevrolet dealerships out there that treat you fairly and know how to deliver customer service. Overall, this was the best car buying experience I've had in 20 years.

stacer90

Dec 29, 2011

We began our search for a truck at another Chevy dealer in Auburn, closer to our home. We did not have a great expeirence and it felt like the typical car sales stories you hear of all the time. We then went to another dealer for Toyota again closer to home, same thing only they didn't seem interested in selling a truck at all. That price on the website is cash only. Hmm how many people are walking around with $25k these days. We had heard about Durand from some friends who really liked it and I did some research online to make sure the truck we wanted was in stock. Mark was great he made the process simple easy and hassle free. We got the truck we wanted and felt like we got the best deal we could for our trade along with the price of the new truck. We will certainly look to Durand and Mark in the future for our car needs.

bryannaleec

Dec 22, 2011

Happy and Grateful l are not GOOD ENOUGH words to describe my experience at Durrand Chevrolet. The entire staff was pleasant and helpful. I was referred to Joe Mazzapica from my sister and her boyfriend. My situation was a difficult one, given my credit history and the fact that I live out of state. I was in need of a new vehicle fast because my 02 Ford was really starting to die on me. I dealt with a dealership in CT before I went to see Joe and I'm kind of sorry I did. The sales team was kind of pushy and talked down to me with my situation. I would have saved myself so much stress if I had just visited Durrand first. Joe was able to work with me to get me into a 2007 Mazda 6 that not only is RELIABLE (which was really all I was looking for), but one that I was HAPPY to leave with because it was in such a clean condition! He really did go above and beyond what I was expecting. I LOVE my new car and in the future, when I need a vehicle again, Durrand will be the first place I go, even if it is 45 mins away from home.

mattheis

Dec 19, 2011

Durand Chevrolet did a nice job in selling me my new car. They honored the AAA price and didn't try to wear me down or only speak with my husband instead of me. They backed off on the communications when I initially came in and told them I was just looking which was the reason why I came back when I was ready to buy.

AlieSky

Dec 15, 2011

Durand Chevrolet is excellent to deal with. There is never any pressure to purchase a vehicle on the spot, and they are more than happy to answer all of your questions to help you make an informed decision. Mark is always great to deal with- he's very easygoing, which makes the experience much more pleasant than any other dealership I've ever worked with. Mark also took the time to thoroughly go through my new vehicle. It isn't likely that we'll ever purchase a vehicle elsewhere. Durand is clean, professional, low-pressure, and just an overall great dealership.

randy

Dec 15, 2011

Worked with me to find the vehicle I was looking for within my price range. The whole sales experience was pleasant, no pressure, trying to find me the right pickup in my price range. I will buy here again. And although it is a bit out of my way, I will be servicing my vehicle here because they are professionals.

jfhannon

Dec 9, 2011

I have had three different vehicles serviced by Durand over the past eight years and I have had a very good experience. Dave, Matt or Josh always take the time to explain everything and recommend available options. On the occasions when I have had an emergency arise, they have gotten my vehicle back on the road very quickly. Let's face it, maintaining a car or truck these days is expensive so it's important to find a mechanic that you feel is honest as well as capable - Durand has been that for me over the years.In fact, I value the Service department so much that I just purchased a used vehicle from Durand and Mark and Joe in the Sales dept. provided a pressure-free experience.I would highly recommend Durand as a reliable dealership.

Tonychaves51

Dec 8, 2011

I purchased a used 2008 Malibu and had to bring the car in several times for service. Once for a steering wheel problem and three times for key pod issues. Each visit, Josh took the time to explain everthing to me and even gave me a loaner car so I could get to work and back to the dealership to pick up my car. Car was always ready when promised and work was always completed. Thanks Josh, you are a great asset to Durand.

princessx20x

Dec 5, 2011

Mike from Durand was great! He didn't pressure me at all to buy and helped me find exactly what i was looking for. Overall the whole team there was friendly and helpful, and I was very happy with my purchase.

tlecuyer

Nov 21, 2011

Service has been great! The best part is that they will drive me to work after i drop off my car and call to pick me up to get my car when it's done FOR FREE!

turnerbug

Nov 20, 2011

Visited several dealerships; The Toyota guys were too pushy, the Nissan guys didn't even have what we thought we wanted on the lot. Tried Bertera and were very pleased! No one "attacked" us; several guys were just hanging around (it seemed). We approached Sal, and asked him if he was a salesman. From there it was a wonderful association. Sal worked his tail off to help us find what we wanted and what we could afford. We'll use Bertera again!

BethanneB

Nov 18, 2011

I recently bought a used vehicle at Durands, the experience was terrific. I inquired via email about a car that Durands had advertised, Michael Peloquin responded very quickly answered all my questions and I was able to schedule a test drive the next day. Financing my new purchase was completely painless, Joe Mazzapica took care of everything in a matter of hours, I would have to say this was the best experience I have ever had when financing a vehicle. This is the fifth vehicle that our family has purchased from Durands four of which have been new. I have to say whether you are looking for a new or used car, you will enjoy the shopping experience with the friendly professional staff at Durands.

Pags18

Nov 15, 2011

15 Nov11I recently picked up my new 2012 Chevy Equinox LTZ from Durand Chevy. I have been using the dealership for service on my other GM cars for several years, but never purchased a new vehicle from Durand. After shopping around, and having no good results with other dealerships I took my purchase to Durand. I am highly recommending this small, friendly, and family owned dealership to anyone looking for a GREAT buying experience. Al (sales rep.), Rob (the gen. manger) made this purchase an outstanding experience. Once your purchase is complete, Josh in service will continue to carry on that great friendly experience. Durand Chevrolet is a dealership that after many decades in business still puts the customer first. Recommend Highly!!!

lecnel

Nov 7, 2011

I brought my Chevy Impala into Durand Chevrolet to have a tire sensor replaced. When calling to make an appointment I asked if they could change my oil and do a state inspection as well. In speaking to Josh and he was able to get me in within a few days. Josh is professional and courteous. He is able to explain what needed to be done. It is a pleasure to do business with Durand.

Andrew10987

Nov 3, 2011

I have bought my car and my wifes car at Durand both from Brian and he is by far the best salesmen in the world no pressure answer all your questions he is the only person i will go see now for a car in fact i am going tomorrow Am to talk to him about a new truck!!

mjl09

Oct 28, 2011

This was the worst experience I have ever had at a dealership. We were missled from our first visit there. We were then pushed into buying something we didn't want, which we didn't buy. We were contacted by several different people, all of them being on the wrong page, with different things to say. No communication within the dealership. I definately would not recommend this dealership to my family and friends.

Tedandlisa

Oct 24, 2011

Excellent dealership! Great prices, great finance help, best trade in given. Our salesperson Brian Butka and finance manager Joe Mazzapica made the whole process smooth and easy! Love our new Avalanche, this is our second one( still own the first also bought from Durand in 2005!)

rose99f

Oct 15, 2011

Just have to say buying my 2007 Chevy Malibu from Mike & Mark at Durands was a great experience. Everyone was very nice. Mike responded to my emails really fast and answered all my questions I had before I arrived at the dealership. Mark was very easy to work with in finalizing the sale. I have to say buying a new car is not one of my favorite things to do but everyone made it quite enjoyable.Hope to have many many happy years with my new/used Chevy Malibu. I just love.thank you Mary Ellen Tobin

parrot1007

Oct 12, 2011

Went just to look for a newer car, and The Mark was able to get me into a 2011 up from a 2008 for $2.00 more per month. He was able to keep me within my budget range as requested. Joe handled all of the financial dealings and, allthough I had some slight credit issues in the recent past, he was able to secure me a loan at a very attractive rate enabling me to maintain my low payment price. I had a few minor issues with the car, but Mark worked with the service department to correct them with little or no charge. This is my 3rd vehicle from Durand Chevrolet and I would highly recommend them to anyone. Great selection of vehicles and if they don't have what you want they can usually find it for you. Great job Guys!!!

nedhawes

Oct 11, 2011

Anytime I've had to have my car serviced, it has been a great experience. The customer service team at Durand Chevrolet amazingly remembers the specifics about my vehicle well before looking it up in their system; which works towards a great relationship between them and myself. Unlike my perception of other dealership's customer service centers, I would trust if they recommended something that it was absolutely needed.

billystal

Oct 8, 2011

excellent technical and most inportant people skills in making my purchase as comfortable as possible.I was able to obtain what I wanted,and not pressured into items I did not want.

TomVitone

Sep 30, 2011

He responded to a phone request for more information on my options for milage,time, and price on a GMPP. Upon arrival Joe had the paper work ready to complete the transaction. I also talk to the Service Department about a come and go problem I'm having and found a pleasant,and willing lisening ear. Thomas Vitone

Cciesluk

Sep 26, 2011

Durand Chevrolet was extremely helpful in my search for a new Camero. The Internet sales associate, Jackie Berraera, was phenomenal and allowed me to interact with this dealer via email and phone. With my busy schedule this convenient service made this deal possible. I recommend Jackie Berrera to any one looking for a new car and apreciate her kindnes, friendliness, and helpfulness!

jujus14

Sep 23, 2011

I have had my car serviced and detailed at Durand and they are just so wonderful! Their service is excellent. So much that I recommended this dealer to my Father who bought a new Equinox and absolutely loves it. Since he travels for work the hands free bluetooth capabilities are just perfect for him and keep myself and my mom from worrying about him on the road! Michael Peloquin was great to deal with and very patient with my Father. I would and have recommended Durand since!

Doctor Rhoads

Sep 16, 2011

I had been looking for a compact car without extras for over a month, namely a clone of my 2001 Hyundai Accent. I encountered every sales trick in the book from many dealers and different makes of automobiles. The new Hyundai's were especially bad and they discontinued my car. The new Accent is a big and more expensive car "loaded with features". The only car that was close was a $21,000 Volkswagen Golf. I can't understand why more compact economy but good cars aren't selling. Jackie Barrera went out of her way to get me exactly the car that I wanted. My new Aveo is a clone of my old car. She really put herself out and I will recommend people to see her when looking for a new car.I am very pleased with the car that Jackie got for me. However, the sales manager, Rob went after me like a pit bull with the pricing and hidden costs. I was buying something within my budget and there is a recession even looking like a depression coming. I bought a $14,000 car but at the checkout found out that I was over $19,00 in debt. That is why I checked off 2-bad for the price. I wonder if I had been more aggressive whether I could have gotten a better deal, or some of the hidden costs shaved down.

Happygal4300

Sep 9, 2011

This was by far the most pleasant car buying experience I have ever had. The transaction was smooth with no frills and the sales team was absolutely wonderful. They were attentive and made me feel as though my purchase was important to them. The sales person, Brian, also took the time to show me every detail of the car I purchased so I had no questions upon leaving. They were also flexible in the negotiation process and I never once felt as though I was being taken advantage of. I will recommend all friends and family to this dealer and will certainly return in the future.

K & N Jordan

Sep 2, 2011

Michael Peloquin was a pleasure to work with. My husband and I purchased a new truck in 2009 (FOR MY HUSBAND) and we were very pleased with the professional experience we had with Mike. He did not rush us with our purchase or tried to sell us a car we did not want and best of all there was "no pressure to buy". We recently went back to purchase a new vehicle, this time for me. He gave us the best deal and once again we were very pleased with Mike's professionalism and patience. We would definitely continue to recommend this dealership to others. Business Manager, Joe Mazzapica was friendly and a pleasure to work with. He worked diligently with Michael Peloquin to get us the best rate, savings and deal. Prior to going back to Durand Chevrolet we went to other dealerships and we did not get the same experience. My husband told me, "We're going to see Mike" and I'm very glad we did!

L91 Equinox

Sep 1, 2011

I went to this dealership because they were offering the best price I could find on a new 2011 Equinox. From the moment I arrived, the staff couldn't have been nicer or more accommodating. I visited several other Chevrolet dealerships shopping for this vehicle, and Durand was by far the best experience I had. There was absolutely no pressure to purchase and the focus what on finding the best car for me. This dealership also worked very hard to get me the best financing possible. I am extremely happy with my new Equinox and I look forward to going back to Durand for service. Five stars!

ryanky1106

Aug 29, 2011

dave was a lifesaver, even though we have only been a customer a short time he went above and beyond to get our problem fixed and get us on our way before the hurriciane weekend!! He ws kind and pleasant and very friendly , he was a delight to deal with and will get more business from us definately!!!

guertin13

Aug 25, 2011

Needed affordable used truck and Durand Delivered! Fast and courteous service. Also a larger reputible dealer that I know won't be gone in 6 months if I need service.

bigkitty462

Aug 17, 2011

Several years ago I had a bad experience with Durand Chevrolet and said I would never go back. A year ago my grandson asked if we could go and look at a truck he saw on the internet after much crabing I agreed to look. BEST move I ever made they turned insideout to please us.Gave us a great deal on the truck and because of it we just bought a second truck. I can't say enough good things about Joe or the dealership everyone was so pleasant and helpful. GREAT JOB!!!and thanks..

joelac

Aug 9, 2011

Every time I need service the Dave at the service desk is by far one of the most knowledgeable and customer savey people I've ever dealt with. You walk in he knows you name, listens to your concerns, and either works with you or has the servise mechanics take care of my problem. Rob and Brian in the sales are always avialable to hepl with what ever problem I may have. There are few people who have the customer consern and willing to ease you through any situation.I could not be any happier than when Durand's is servicing my vehicles.

CathyEquinox

Jul 24, 2011

I recently purchased a new 2011 Chevrolet Equinox from Durand Chevrolet. This is my third new car that I have purchased from Durand and the sales experience was extremely pleasant. My sales person was Mark Rebidue. I really appreciated that the Durand sales staff made every effort to offer the best deal. They want to make sure that you are completely satisfied with your experience.I had done a lot of research online using both Chevrolets and Durands websites about the features that I wanted in my new car. I then made an appointment to meet with Mr. Rebidue and gave him my list and the specific car that I wanted to test drive. Within 5 minutes, I was test-driving the car that I eventually purchased! Mark made this a truly enjoyable experience.The General Sales Manager Rob Morrill also made sure that I was completely satisfied with the value of my trade before the transaction was completed.When I picked up my new car, the Business Manager Joe Mazzapica was extremely helpful in going through all the paperwork. He had everything completed in a timely manner so that I could just pick up the keys and drive away in my new car.I have done business with Durands for over 14 years and have all my repair service done at their dealership. They have always treated me with decency and respect and I have appreciated the personal care they extend to my car and me!

Roger Corey

Jun 29, 2011

I needed new tires for my vehicle and ask for service, and was connected to Joshua Claflinspoke to him about tires that I wanted, and he made some reconditions, and set up an appointment to install them..Day of install decided to have the vehicle inspected, and there was a check engine light on.Was very happy with my new tires, inspection, The check engine light they had Diagnose, I had a leaky gas cap. they replaced.before they do anything they all ways let me know of any additional cost, before they do the work.Very happy with the service at Durand, and never have my vehicles serviced anywhere else.Two weeks later the check engine light came back on, I called Joshua, he apologized for my in convince and quickly set a appointment for the flowing day, they diagnosed it as a faulty valve on the gas tank and was replaced under the vehicle warranty, and was no additional cost to me .There sales & service Department is wonderful, and recommend them to everyone.

Christine Crue

Jun 28, 2011

My engine light came on AND engine was not running right, I was told my vehicle carried a 100,000 power-train warranty. The problem was found to a spark plug and wire which are housed under the engine and NOT suppose to even be or need a tune-up until 100,000 (per Chevrolet at that!!!) However, both the dealer & Chevy refuse to take ownership of that faulty equipment & insist it is my problem & I am to pay the repair cost. ~Now, would I recommend this dealer after this? Yes, I would, the dealership itself is wonderful, the salesmen are some of the most knowledgeable, honest and VERY helpful individuals. Their prices are competitive and they are great to work initial numbers by. Would I refer the service dept?? That, I have to honestly say, I have mixed feelings on. After I made more phone calls than I should of, a pounding head ache, etc... I finally received a call that they would reduce the initial amount some. I thought that was a nice gesture, but ultimately I still paid to have a faulty wire & plug replaced on a 2008 vehicle with only 45,000 miles on it... so for that fact, I am very unhappy, I feel they could have made the right calls to have that covered & I really feel they chose to not. ~just my opinion, and I do feel this is a great all together dealership, I believe that decision was poor one. ~Christine Crue I would recomemnd working with Sal for sales (he was wonderful) and Josh in service (was great too!)

Cruze2011

Jun 27, 2011

Let me say that I just bought a new car here today and it was easily the best car buying experince I had ever had. There was absolutley no pressure, and the transaction went extremley smooth. The deal they quoted from the beginning remained to the end and the service in between was 5 stars, hence the rating. I will be back here to buy another car

sheridan5

Jun 27, 2011

Very pleased with my experience with Durand. Mark was a pleasure to work with and he was very responsive and professional. I highly recommend this dealership.

wilbdj

Jun 25, 2011

Dave and Josh are extremely professional and courteous. In order to service my Buick -- they listen, diagnose, and describe in detail the steps that are required before any work is performed. I only wish that any dealers that I had dealt with previously were like them. Other places should take lessons. Any service which I will need in the future will occur at Durand. Thanks to Rick Durand and his staff.

roxannecc

Jun 23, 2011

I went to buy a VW Beetle for my daughter. The customer service was excellent. There was ABSOLUTELY no pressure or hard sell. I got a fair deal and am extremely satisfied. I will definitely purchase a car her again.

BrettMalofsky

Jun 21, 2011

Great experience from start to finish. Quick responses whenever I had questions, which was nice. Totally hoping to be back in the Fall to trade in this car and get a new one! :-) Durand Chevrolet is great!

richgen

Jun 21, 2011

We were in need of a new car. It was suggested we visit Durand Chevrolet to see thier offerings. Brian was outstanding, no preasure, answerd all our questions, made us feel that all decisions were in our best interest. Joe in finance found us a very competative rate for our purchase. We drove our new EQUINOX home that day.I would deal with Durand Chevrolet for future car purchases.

IdolBoy1

Jun 20, 2011

Josh Claflin helped me with warranty items needed for my Chevy. After being given the dealerships name from GM customer service, I stopped in. He set up appt and had my car in after the weekend. Very satisfied with the service. Second time on a warranty item I just stopped in, he told me to leave car(with no appt. that day)gave me a rental so I could go to the dentist and when I returned back my car was ready for me. Repaired, test driven and was told to call him any time I had a problem. Great service, professional, friendly and listened to my trouble with the vehicle. I live approx 25 miles away and I will return and recommend Durand because of the way I was treated, even though there are dealerships closer. I feel very comfortable going there with respect to my vehicles needs. Great Job!!!

lmcgrath281

Jun 16, 2011

As a first time buyer with a limited budget and.certain criterion I was listened to intently and then given reasonable options instead of being.told I was unreasonable as I was told in other places. Brian did all he could to get me a good deal and also included warranties and insurance which I didn't even know was an option. He was always reachable and has even called to check in since I have made my purchase. It was a great experience and I will definitely be going back for future purchases as well as telling everybody what a great place Durand Chevrolet is!!

rfleming

Jun 15, 2011

I have always used Durand as my Local Chevy Dealer, Mark made the experience the most pleasant one to Date.thank you Mark and ALL.Bob Fleming

MJ SELVATICO

Jun 13, 2011

I HAD A SERIOUS PROBLEM WITH A SPEEDOMETER/ODOMETER MALFUNCTION THAT ONLY A DEALERCOULD DIAGNOSE. A CO-WORKER'S HUSBAND SUGGESTED I GO TO DURAND CHEVROLET IN HUDSON.IT WAS THE BEST THING I EVER DID. I HAD A VERY POSITIVE AND WONDERFUL EXPERIENCE ATTHE DEALERSHIP.THEY NOT ONLY DIAGNOSED THE PROBLEM,BUT HAD IT FIXED IN LESS THAN ANHOUR AND A HALF,AFTER THEY GOT THE PART IN.I FOUND THEM TO BE VERY KNOWLEDGEABLE,PROFESSIONAL AND EFFICIENT. I HAVE NEVER HAD SUCH A POSITIVE EXPERIENCE AT A DEALERSHIP. I AM TOTALLY GREATFULL FOR THEIR EXPERTISE. SINCE MY MECHANIC OF 40YRSJUST RETIRED,YOU CAN BET I WILL NOW GO TO DURAND FOR ALL MY SERVICE NEEDS. AND WHENI AM READY TO PURCHASE A NEWER VEHICLE,I WILL SURELY BE BUYING IT FROM THEM.IN ADDITION I WILL RECOMMEND THEM TO ALL MY FRIENDS AND ANYONE ELSE I COME ACROSS.THEY TRUELY ARE THE BEST DEALERSHIP IN THIS AREA.

R&DPalmer

Jun 12, 2011

We wanted to buy a new Traverse. We spoke with Mark and explained what we wanted. Because there was not a vehicle on the lot that matched, he quickly found one somewhere else for us. Both Mark and Joe were friendly & professional. It was a pleasant buying experience. R&D Palmer

Barbara H. Young

Jun 10, 2011

I am a senior citizen and rely on good customer service, quality work performed. explanation of the problem and Durand provides all of this.

CPS41

Jun 7, 2011

I own a small business that relies on mostly vans and a couple of pick-ups. If those trucks are not working niether are we. I have used several repair shops and dealers in the past and have found that Durrand has been great to deal with. They are able to turn my trucks around very quickly with almost no botice. They have helped with tows, rides, and loaners when needed. I have purchased at least 4 vans from them in the past 2 years and the process was fast and simple. It seems as though Durrand Chevrolet knows what it is like to be a small business owner that needs to have its trucks on the road, not in the shop. Thanks for all the help.Phil BaldwinCPS Heating and Cooling

midget11

Jun 6, 2011

It was one of the shortest deals i have made on a new car. I drove it talked to Mark and got the numbers I could live with. Told him my husband had to drive the car and came back on Saturday and bought the car. The people i dealt with were very courteous and knowledgeable. Love my new car. kmh

PeterJCohen

Jun 3, 2011

This was a normal Oil Change and Parts Purchase, but the part that knocked this down is the fact that I had to pay $72 for a replacement Key Fob which is a HUGE markup, but then I had to pay $30 for them to configure the new Key Fob to my car. This configuration service took a total of two minutes. Thirty bucks service charge...on a seventy-two dollar part, when the service only took two minutes! That is excessive.UPDATE - Friday 06/10/2011After posting this review, I received both a call from the Service Department and an email from the owner of Durand Chevrolet. Josh, in Service, was following-up on my ratings and my comments. He stressed that if I have concerns about price in the future I should raise them immediately, right at the Service Desk, and they will try to resolve my concerns immediately. Rick Durand's email also expressed that they wanted to resolve my concerns, and he offered a refund of the $30 Service Charge. This was excellent follow-up from Durand Chevrolet, and it's the reason I'll be going back there for future Service and car shopping.

ken foster

May 25, 2011

I would highly recommend dealing with Durand Chevy as far as Buying a vehicle from a dealership it was the smoothest purchase I have ever made. there was no one pressuring us into buying anything and our salesman Brian Butka was there to answer any questions we had and to get us the best deal he could.

rickzach

May 20, 2011

I purchased my Chevy Trailblazer from a dealer in another part of my state. One and a half years later I had a warranty repair issue and Durand handled it with GM like they were on my team and were pulling for me. I tend to buy late model, low mileage used cars so whom I purchase from is largelty dependent on what they have on the lot. I can easily say that I will be checking Durand Chevy's inventory when the next purchase surfaces. I was very happy with the service!

amg605

May 17, 2011

Great experience. Very laid back salseman, that was NOT PUSHY! They were willing to bring in a vehicle from elsewhere that met my specifications and gave me the price I wanted. They met the lowest price we got from other dealers and then beat it. The entire process was painless and stress free. There is also an area for your small children to play which also helped the process. The were genuine and friendly. I have bought a few cars in the past and this was by far my best experience. They bring back the meaning of customer service.

DunkinDonutsGuy

May 4, 2011

There are several reasons why to go to a dealership; purchase a car (new and/or used) and get your car serviced.We've purchased purchases multiple cars from Durand; Malibu, Malibu MAXX, Equinox, and Lumina. In each case, the sales pitch was low pressure and we could just wander around and look. If we had a question, the person involved would answer. Mark was very helpful with our last purchases.But, the main reason why I stick with Durand is service. Many dealerships claim that they care about their customers and that they try to do great service. I then see THOSE places not follow through. Josh and Dave and the rest of the service group DO follow through.How? They accurately determine what is wrong with the car (if any). You can look at the parts. They will walk you through the issues. But, they don't force things on you. They will indicate that you might be able to go 6 more months with those tires or that the air filter (while better if changed) could wait.And, in all cases, they are friendly.Would I purchase another car from Durand? Yup, I already have. Would I take my car in for service to them? Yes. I know that I can trust them whether it is an oil change or a wheel bearing repair.

odholton

May 2, 2011

My wife and I visited Durand with the idea that we would start our search for a new car there. Because ot the friendliness and no-pressure sales, we didn't need to go anywhere else. The whole process was relaxed and not hurried in any way. We thoroughly enjoyed the whole experience of buying from this dealership.

samuelalexandersandoval

Apr 27, 2011

I had a very good experience at this dealership. I was greeted in a non-pushy way and with a smile. The entire atmosphere was relaxed and I did not feel that anyone at the dealership was stressed out and that they enjoyed their jobs. This put me more at ease and made the experience one in which I felt that I was not being pressured into the sale. I had originally not intended to purchase the vehicle that day, but to come back later in the week. This was not met with any resistance or higher pressure sales pitch saying that it won't be here for me unless I take it now. The dealer understood and agreed that if things are meant to happen, then they will work out somehow (which is my belief). I was not criticized for it and he said that if it was still here when we (my wife and I) were ready to buy it, then they would be happy to see us and help us. If it wasn't still available, then they would help us find something else if they could. I will almost certainly be buying my next vehicle from them and from Ken Brown in particular if he is still available in a few years.

rutland

Apr 26, 2011

We discovered Durand Chevrolet after Luddy Chevrolet in Holden closed. We have had our vehicles serviced and warranty items completed with complete satisfaction. We purchased a new Malibu in Sept 2010 and have had all of our service performed at Durand's. Recently we needed a new transmission for our 2009 Malibu which was under warranty. We spoke with Dave Pepin who took care of everything. Durand's is truly a customer friendly dealer.

fabblaw

Apr 18, 2011

very friendly, customer oriented organization. Made car buying experience pleasant, stress free. Would strongly recomend to others.Dealership appeared to have large inventory, was busy, well organized. Glad I came here. I would certainly return for my next purchase.

curlygirl

Apr 16, 2011

I have purchsed 3 vehicles at Durand Chevrolet and I wouldn't dream of going anywhere else for both my vehicle purchases and maintenance. Durnand Chevrolet provides the best customer service and goes above and beyond for their customers. They truly are the best!!

pegwalcott

Apr 16, 2011

This dealership is GREAT for sales and service. I have been dealing with Durand for many years buying new cars and taking them in for service. I would definitely recommend this dealership to anyone. They are all very friendly and very knowledgeable and I wouldn't think of going anywhere else. That is why I just purchased my new Equinox.

Old Dude

Apr 15, 2011

Durand's Service Department was pro-active from the outset of our last visit. Josh asked questions and listened carefully to my responses to insure that I was giving him the information he needed to avoid wasting my company's money on unnecessary and costly diagnosis. Also, his timing projections about parts arrival was on target so that we had our vehicle back in the timeframe requested. He also worked with me to set up a plan B in case things went wrong in parts shipping.The work was done efficiently and well. This time most of the work was on warranty, but they checked out every one of my observations about the vehicle's problems. We have done business with Durand a few times before and have been pleased with the quick service, reasonable charges, and friendly atmosphere. In fact, we tried them out to check out pricing and why we are staying with them for this company vehicle for more reasons than that.Nice work, Josh and company.

PAUL SWEET

Apr 15, 2011

I ALWAYS GET THE BEST SERVICE AT DURAND. JOSH AND DAVE ALWAYS EXPLAIN EVERY THING CLEARLY AND ALWAY TAKE THE TIME TO ANSWER ANY QUESTIONS ABOUT MY TRUCK .THANKS TO THEM I WILL BE BUYING MY NEXT TRUCK AT DURAND AND WILL BE SURE TO TELL ALL MY FRIENDS ABOUT DURAND

nagu

Apr 12, 2011

It is always a great pleasure in visiting the Durand Chevrolet dealersfor both routine and when looking for a new vehicleThe staff is very friendly..and the service department is well experienced, Dave and jose who manage the department are very knowledgeable. They all keep the appointment and keep their promises and does solve of our problems if anyMr Rick durand in course of these years have become a very good friend and he is very professional and fair I recommend them to everyone of our friends

JoeTB

Apr 10, 2011

We have been doing business with Durand for 14 Years and have purchasee three new cars. Our primary reason for buying from Durand is their top-notched service department. Josh in the Service Department is one of the best service reps that we ever dealt with and he treats the customer with decency and respect.We have the dealer perform all service for out vehicles and the work is done as promised, on time and within the esitmated cost.

avein51

Apr 9, 2011

I purchased a used GMC Envoy from Durand Chevrolet a little over 3 years ago and have been no less than thrilled with this dealership, the staff, and the cooperation from all. I been having all of my service done here and never once have I had a bad experience. I have primarily worked with Josh Claflin and his knowledge, cooperation, and understanding are unsurpassed. My son has also switched to their Service Department for all scheduled maintenance and repairs. I would recommend Durand Chevrolet and its Service Department without hesitation.

linda ossing

Apr 8, 2011

I love Durand! This is my 2nd vehicle from this Dealership & service has always been awesome!! I will be looking for another car soon and will be going to them for it! My Daughter will also be looking at them for a car soon too!We will plan to continue to use Durand!

feverfive

Apr 7, 2011

My sales experience at Durand Chevrolet was good. There were a few minor things that initially put a slightly negative taste in my mouth, but at the end of the day it turned out well and favorable.Ken Brown was very good, not very pressuring. The price of the vehicle was $13,942 and I offered $14,500, which was the price based on Edmunds.com. They offered me $1,000 for my trade-in, which just about what Edmunds.com had suggested. Other sites such as KBB.com had higher amounts for both, but I find that site's estimates to be a bit on the high side. We ended up splitting the difference.When Ken went to talk to Rob, the finance or sales manager, I heard him say in quite a loud tone, "I offered him a $1000, what else does he want?" I then said, "excuse me, I can hear you."The rest of the sale process was good, not pressuring, I just haven't figured out why a person would be so loud when the customer can hear them.The only other thing I found a little strange was my request for new wipers was not honored until it was time for the inspection, which it needed to pass. Overall a great experience, and I would highly recommend.

Joseph F. Gill

Apr 7, 2011

I have dealt with the Durand Chevrolet dealership and family for at least the last thirty years or more and have always been treated fairly. Whether when buying a car or having service work done. I would recommend this dealership to anyone. They have a great selection of vehicles to choose from and their sales and service people are nice people to deal with.

meadiw

Apr 7, 2011

I recently traded in my 2004 Impala that had over 200k miles, which had been serviced for over seven years by Josh and the service department. About a year ago I was considering the trade, and Mark Rebidue was great about letting me try out a used car for a day. I finally upgraded to a newer Impala this week with the help of Ken Brown, who was very pleasant and easy to work with. Joe Mazzapica the business manager moved the paperwork quickly. All the guys I've dealt with have been helpful, courteous, good humor, and easy to talk to. We'll see how many miles they can help me get out of this Impala, and then I'll be buying from them again.

rod1gray

Apr 7, 2011

Both Josh and Dave have worked with my wife and I for many years now. I have always had excellent service, interface and experience with these gentlemen and the service team as well. I have gone out for test drives when I had an issue with one of my cars or trucks - always extremely professional and friendly folk to deal with. On one specific occasion, my wife had a difficult noise coming from the front of the car and another service facility simply said they could not keep looking for minor noises time after time. Actually they could not find it time after time! I took the issue to Durand and Josh and [they found it] and [fixed it] - no more noise. Since then I have taken all my service requests to Durand. I would highly recommend anyone check Durand Chevrolet out - and Josh, Dave, the team Service Team. They are the A-Team! And I am happy to give them this review aft all they have done for my family - Rod Gray

Rory Trocki

Apr 7, 2011

I received a recall for my 2005 Cobalt. I spoke with both David and Josh, the part needed had to be ordered. I was contacted Friday March 18th and given a 1pm appointment for Monday March 21st. My appointment was on time and I got the car back within the timeframe they estimated. I'm very pleased with the service received.Thank you.

chas12din

Apr 6, 2011

I have bought several cars from Durand and I always get the best price and am always treated very well. The service department is great; I can always trust their recommendations. Everyone is professional and knowledgeable. I recommend them often. I will buy my next car at Durand!

Carol Vella

Apr 4, 2011

I came to Durand's as, believe it or not, a 75 yr. old buying her first new car all by myself. I outlined my budget to Ken Brown, my salesman and he immediately made me feel at ease. He carefully led me through what my options were, understood what kind of vehicle I needed, and thanks to Ken I found the perfect car. My experience could not have been better. My new car, an Equinox, was ready the next day. Everything had been done for me. Before I drove off, I asked Ken if I could give him a hug! Kudos to Durand!! Carol Vella

drgaudet

Apr 4, 2011

I have been buying cars from Durand Chev for years. Sal is my sales guy and he meets my needs and ensures if I have an issue to see him for resolution. Joe makes the final plans for me and ensures what I expect for numbers is met. I am a loyal Durands customer and I look forward when it's time to buy so Sal can work his magic and make me an offer that works for both of us. Both of these guys are great and make the buying experience enjoyable.

mminasian

Apr 4, 2011

From the moment I walked into Durand Chevrolet, I felt very welcome, but no pressure. All of the questions that I asked were answered to my satisfaction. Mark Rebidue was very pleasant and most helpful in all aspects of my search for a car. Joe Mazzapica helped with all the financing and paperwork that had to be done. The entire staff at Durand's were friendly, pleasant and welcoming. I would highly recommend this dealership to anyone who is in search of a new vehicle. Mark and Joe were very professional but made me feel like I was visiting an old friend. Thanks for making my purchase so smooth!

dmm8174

Apr 2, 2011

We have been Durand customers for many years. We would not think of going elsewhere for either purchasing or servicing our vehicles. The sales staff, and in particular, Sal Locasio, are top notch. We feel assured that we are getting a great vehicle at a fair price with no pressure and the assurance that should any problems arise they will be addressed. The service staff and service advisors, Josh Claflin and Dave, are extremely accomodating in both scheduling and providing service in a prompt, professional manner. Whether we wait, in their very comfortable waiting area, or need a ride home if we leave the vehicle for an extended period, we feel confident that we are receiving the best service possible. We would highly recommend Durand Chevrolet to anyone!

bdownowl

Mar 31, 2011

I have purchased my vehicles and had sevice done by Durand Chevrolet my entire life.They are reputable, and provide friendly and helpful service to their customers.They truly know the meaning of customer service.I would recommend them without hesitation.

kmp1969

Mar 29, 2011

i called to ask the service dept. if they service non gm vehicles,dave answered my question right off the bat.told me they serviced every make & model to the best of there ability.i asked them how much would it be for an oil change on my toyota ,he gave me an estimate,i asked them how long to perform service,and when can i get it it for service,he told me they had a couple of cancellations,they could do it that day,i scheduled it with him,he asked me if i knew where they were located,i told him i was familiar with the area,i arrived for my appointment,dave greeted me with a smile,proceeded to write up my vehicle,asked me if there were anything else i needed to have looked at on my vehicle,they got the car in right on time,in doing the service they saw a couple of minor issues,he explained them to me and i rescheduled to have them performed at a later date.(i like the honesty)

kellyvic

Mar 28, 2011

I purchased my last four cars there at good fair prices, but their service is what brought me and has kept me doing business there. A phone call to Josh, who is friendly and accommodating, gets the process started. The service supervisor, Joe Dorazio, really knows his stuff and makes sure things get done right. The Durand brothers are good guys,as well.

shogun77

Mar 26, 2011

friendly and courtious staff The staff at the desk has been very helpful when the chevy dealer that I have been doning business for almost 20 years went out of business. Josh was able to pull up my warranty information and did a couple of repairs that would have been costly. thank you durand chevy

josoff

Mar 25, 2011

The people in the service department have always gone out of their way to make things pleasant.They do what they say and within the time frame specified.Going to the dealer for service is a chore but Joshua and Dave make the experience more pleasant.Simply,when things go wrong they explain the why's and how it's going to be fixed.

msp13456

Mar 25, 2011

This dealership is top notch from sales to service. I have done business with Durand, for a long time and have purchased many vehicles. They really go the extra mile for their customers. No high pressure, more of a partnership to get you the right deal for you! Service is awesome, which is important once you buy a car. It is nice to do business with people you are friends with and get the best pricing and service around.

franknoyes

Mar 23, 2011

My 2007 Impala was running rough and was pulling to the right. I called Durand Chevy to schedule routine maintenance (oil change), state inspection, and mentioned that the vehicle was running rough and could they check this out and let me know what was the problem. Service asked me a couple quiestions and scheduled seervice for the next day.I arrived at 8:00 AM and was greeted by Josh who promptly helped me and took the necessry information. He then then made arrangements to trasnsport me home.A little later, Josh called with the news that I had a defective tire (was ready to blow out). and that he recommended replacing 2 tires, and a front and back alignment as both needed adjustment. He also mentioned that the car should be ready later in the afternoon.I called arounhe bottom line was.d 3:00 PM to see how work was going and was told that they just had to do a road test and that it should be ready in about 1/2 hour.We were puilling intothe dealership to pick up the vehicle when Josh called on my cell phone to tell me that my car wasa ready. I entered service and Josh was ready for me with the paperwork. He explained to me what they had done (how bad the tire was) and what the price was. I was pleasantly surprised at the cost (465.00) as my wife had guessed about $750.00 and I had said we would be lucky if this was the amount.Driving home the car drove like it was new.I was fully satisfied with my service experience at Durand for this visit which is generally the case for my visits to DurandFrank

keeb24

Mar 23, 2011

i purchased a 2004 malibu less than two weeks ago. When a problem arose, i called to have them look at the issue. Josh was on top of the issue from start to finish. He made sure the the problem was take care of with the utmost importance to me. With out even a chance to argue with him about anything he had all the answer and handle the matter professional . I was very nervous about dealing with service at a dealership. However i will have no problem going back for anything just because of the way i was treated. To me customer service is everything, and Josh is just what every dealership should wish they had. Very impressed. Thanks you

pelga

Mar 23, 2011

I first went to Durand Chevy in 1998 to buy my first truck. I knew what vehicle I wanted and I called around to locate it, probably 6 dealers. Durand found my vehicle the next day with the exact specs that I gave them and their price was extremely competitive. I have since purchased 3 more vehicles from them - their Sales team is excellent and their service department is on top of things. They have never done any unexpected service work without first consulting with me and providing an estimate. They are also very friendly and honest. I always recommend Durand to my friends and I am sure I will purchase my 5th vehicle there when I'm ready.

rickarf

Mar 23, 2011

My experience of purchasing a new 2011 Traverse was a great experience as the people at Durand Chevrolet were very friendly, courtice, down to earth had the customer needs as first priority. Michael was a pleasant salesman who made you feel comfortable and had your requirements first. No pressure techniques applied which is a plus when you are looking for a new vehicle. I would and will recommend Durand Chevrolet to any one looking to by a new vehicle and suggest they ask for Michael.

bcooper3939

Mar 22, 2011

When I called about the problem I was having they expalined that it was covered under an extended warranty and ordered the necessary parts right awya. When the part was in, they had me come in the same day andf made the replacement in very little time. Since it was under warranty, I can't tell musch about the pricing hence I rated it as OK. Overall it was a pleasnat exoerience to have the problem taken care of with no hassle.

debbi6422

Mar 22, 2011

I was recently in for an oil change and the service was outstanding, as usual. The professionalism of the employees was on point. They were helpful in explaining what I needed for service in terms I could comprehend. I had my 1yo. son with me and the play area out front was perfect to keep him entertained while we waited for the work to be completed. I wish all businesses cared about their customers as much as the people down at Durand's. I recommend them to every one I know!

seh1504

Mar 22, 2011

Durand was wonderful from the moment I walked in the door. I was greeted warmly by all employees and had someone assisting me right away. Mark really helped me out I told him I was looking for a new sedan to replace my suv because the gas prices were getting so high and he assisted me from the very beginning. I test drove the 2011 Chevy cruze ltz and fell in love with it. Durand then worked with me on the trade in value of my suv and even helped me with the rate on my loan so I was able to get the car that I fell in love with. I highly recommend During Chevrolet to everyone I know my mother will be in the market for a car in the near future and she has already decided to go to Durand.

turbine

Mar 22, 2011

I always find "Durand Chevrolet" to perform a service on my vehicles with upmost care and consideration. I have done business with "Durand Chevrolet" since the early 70`s and have never been dissatisfied with any work performed. Keep up the great work!! Warner

dfurbish

Mar 21, 2011

brian was very freindly from our first hand shake to our last when he delivered my new equinox he was strait forward and the most honest car salesman I have ever delt with I asked for two diffrent ways to buy the car and he delivered both quote quickly.I liked my experience so much I took my wife joanne back on saturday and she baught a cruze although brian was not there we got the same great service from Joe & Rob & I will be bringing my tree children in the near future!again thank you so much brian, joe & rob!!!

michelleleigh01

Mar 20, 2011

This was the best car buying experience my husband and I have ever had. Brian was beyond friendly. He was knowledgable about the cars he had on the lot and did everything he could to make us feel comfortable about buying our car. We drove nearly 100 miles round trip to go to Durand's and we will definitely be back to buy our next car. I cannot recommend Brian enough.

jeeg31

Mar 18, 2011

I received a recall notice on my 2009 Chevy Traverse and wanted it taken care of as soon as possible. Durand's were able to accommodate me the very next day. I am very pleased with this service especially on a recall.I was not familiar with Durand Chevrolet but in the waiting room I was able to speak with other customers about the dealership's service. Each customer had only good things to say, which made me feel good about using Durand's service department.

bjncrooks

Mar 17, 2011

I was greeted warmly by 3 employees at the service desk. I introduced myself to Josh, with whom I had made the appointment. I explained the problem with my key fobs. He suggested an additional step that would make both fobs (new and old) work well. Mission accomplished! Great price. The dealer I used for my last 2 Malibu's closed a few years ago. i will probably buy my next one from Durand.ThanksJane Crooks

JButterworth

Mar 17, 2011

The customer service in the Service Department at Durand Chevrolet is great. During my most recent experience I was able to call and schedule a next day appointment for a routine inspection plus maintenance service (I ended up needed a new wheel bearing). The services were performed and my car was ready and running smoothly the same afternoon. Josh assisted me at the front desk and answered all my questions along with getting me the best possible parts and price. I will be heading back to Durand for any further required maintenance and it will most likely be the dealership I visit when I am ready to purchase a new vehicle.

llorenzo

Mar 17, 2011

I purchased a 2011 chevrolet equinox from DURAND CHEVROLET in march.It was the best experience I have ever had when puchasing a new vehicl.The sales person was MARK RIBIDUE.I did extensive research on my trade-in value and what a new equinox should cost.Mark's offer was fair and had honest value and for the first time, ever,I accepted his first offer.There was absolutely no pressure put on me through the whole process. Mark's sales approach was what I always thought it should be,I was treated fairly and that is all I could ask for.Financing was better than i could have arranged myself, thanks to JOE MAZZAPICA.JOE did researh and because of our great credit rating we drove away happier than I have ever left a dealership with a new vehicle.Both men showed respect for my position and made the whole process painless and wI now drive an economical fun equinox.

aressel

Mar 16, 2011

I had received a safety recall notice from Chevrolet. First, they were very courteous over the phone when I made my appointment. When I arrived, they were friendly and took care of the recall quickly (a seatbelt was replaced). Also, their waiting room is very comfortable.

dangaffney

Mar 16, 2011

Customer service does not get any better. First class operation with first class people. Up and down the line of people you interact with they all have your experience in mind and they all go out of there way to make it the best experience possible. Thanks.

jebruen15

Mar 15, 2011

Sal is a friendly and very personal sales rep. He goes above and beyound what he needs to do to make sure the customer is completely satisfied. He has a keen sense of knowing what the customer needs. That is a great qualit to have. You should feel greatful to have Sal as part of your team.

keeb24

Mar 12, 2011

Both Micheal and Joe were very nice to deal with. Best car buying experience i have ever had. Very professional. If you are looking for a new car, this is the place to go, great vehicles at awesome prices. I cant say enough about how great this dealership is. i will be telling every one i know that is looking for a new or used car, to go see these guys. There was no pressure to buy or make a decisions right away. Both Joe and Micheal explained every thing right down to how to use the remote starter and radio. A truly wonderful sales person. The car i bought was described very accurately on there website. Shawn From clinton2004 Chevrolet Malibu Lt ( used auto)

joelac

Mar 11, 2011

Dave and his staff again did a great job repairing my vehicle. It was fast, convienent and a pleasent experience. I really believe that the team at Durand's is the best in Metrowest, from the sales group to the service group. I ahve had no problems ans always treated as a valued client.

2011Chevy

Mar 10, 2011

By far the best car buying experience ever! Had never heard of Durand until I did a web search for Chevy dealers when I couldn't find the SUV I wanted at any of the local dealers. Mike Peloquin was awesome! I told him what I was looking for, what I wanted to spend and within 30 minutes was buying the SUV from him. Although he knew I had financing elsewhere, Joe Mazzapica took the time to try and get an even better rate for me. I will be heading to Durand on my next car-buying quest; where there's no pressure and no cheasy sales lines; just professional, knowledgable and most important(to me anyway) down to earth people like Mike and Joe. Thanks guys!!

crohland

Mar 7, 2011

Thank you to David for being so helpful We have moved to this area from Atlanta and had not yet had an opportunity to find a dealer to work with. When my battery died, AAA gave me this dealership as a place to go. When we called, David was extremely helpful, and upon my coming in for service the next day, very friendly, helpful, and delivered my completed repair in a very timely matter. THANK YOU!!

Ride2exteme

Mar 7, 2011

Durand Chevrolet was very helpful in finding the car I wanted for the right price. They worked with me to find all the promotions I applied for as well as the right combination of vehicle and features that I was looking for. Once I made the sale they took care of everything from registering and inspecting my car to doing the paperwork with my insurance to get everything changed. If I was looking for another Chevrolet I would come back to Durand.

danzilla

Feb 26, 2011

I have purchased my last 4 vehicles from this dealer and find them easy to deal with. I know what I want and don't want to waste my time or theirs. It was quick and easy. All I ask is for a dealership to be fair and they have been fair with me and that is the reason I will go back to them when I am ready for my next vehicle. I highly recomend them.

JTrotta

Feb 26, 2011

Brian Butka is a very good salesman,one I have used on many occasions. That is why he was the first person I decided to visit when looking for a new truck. He took the time to show me a variety of trucks and explained all the differences before I decided on one particular model. I did go to other dealers to check them out but came back to Durand's because of the variety and price of all the different trucks. He always takes my calls when I have a question and helps me get the answers. Durand's is always the first place I will go if anyone in my family needs a new vehicle, mostly because I trust Brian completely to give me good advice and the best deal. Brian also told my daughter that he will teach her how to drive standard.

backyard

Feb 25, 2011

My recent visit with Sal at Durand Chevrolet was extremely pleasant and productive. Being a return customer, Sal remebered my "likes and dislikes" and he made the selection and decision of the new vehicle VERY EASY. Joe, in the Business Office, ensured that the leasing application process was also very easy and efficient. I drove out with my new car completely satisfied that I made the right decision in the right place. Thank you to everyone at Durand Chevrolet in Hudson MA.

hskbrb

Feb 25, 2011

This dealership is the BEST!!! I worked with Sal LoCascio to pick out a car. I told him right away that there may be issues with financing. He brought me into his office and stated they would help me. Joe Mazzapica is nothing short of a miracle worker. He got me a fantastic deal. He explained everything to me and looked out for my best interest in the financing. He also made sure I had a wonderful maintenance warranty. Sal LoCascio worked with me tirelessly waiting for the title to come thru and the check from the insurance company. This was a very stressful and unexpected event in my life. I was in an accident and my car was totalled. Sal kept in touch with me continually and let me know as soon as I was ready they would be there for me. He took care of the registration and inspection sticker. I didn't have to worry about anything. Sal also told me to leave my rental car from Enterprise and they would pick it up for me at the dealership.I absolutely will recommend them to everyone I know. I will definitely be going back to them for all my cars in the future.Sal LoCasio and Joe Mazzapica are the best to work with. Thank you to both.

CarolynB

Feb 21, 2011

Service Department was very helpful and friendly. It was a good experience all around. I brought my car in to have some repairs made before my warranty ran out. I just have one more problem, the passenger rear door doesn't open from the inside now, it has to be opened from the outside, which I will have fixed soon. Before, the same door would not open with the remote lock/unlock.

mikkicd

Feb 21, 2011

I was very impressed with the the sales people. Im very happy in my car. it awsome. I would recommend to my friends.Actually I already did.They where very helpful. The show room was clean even car in lot looked gd.Micheal peloquin was very professional. I give him a 10!

brianf1960

Feb 19, 2011

My Colorado was fast approaching the 36K mark and end of warranty and also needed an oil change, so I scheduled a visit for a bumper to bumper vehicle check and oil change. These visits in the past have found a few items to fix while the vehicle was still under warranty. Nothing came up as needing repair and the check and oil change were done in under an hour while I waited. It's always easy to get an appointment a few days ahead of time and both service advisors will get the vehicle in and out quickly if you're waiting.Price is competitive and Durand sends out coupons regularly to save on common services such as LOF and $10 wildcards for other services. They honor competitor coupons too.

bpalmerino

Feb 17, 2011

I found the employees very friendly and accommodating. The morning of my appointment I wanted to change from 3:00 pm to sometime in the morning and they accommodated my request cheerfully. They told me the work I needed done would take 1 hour and it took 1 hour. Very happy all around.

cynthia deruyter

Feb 16, 2011

I've bought 3 cars here and get all my service here. I've bought cars at 3 other dealerships but never receive the same level of honesty and sincerity as I do at Durand. I have a hard time remembering names but EVERYONE I've dealt with there is very professional and personable.

ephelps

Dec 27, 2010

I hate buying cars. This time I was giving up a car I liked (time to go) and wasn't sure what make or model I wanted. I went to Durand on the advice of my mechanic who said they were straight shooters and good to work with. So true! Dean was patient in giving me the time and attention I needed and was very helpful in my decision making process - no hard sell at all. I was particularly happy when testing a used car that he validated my observation that it seemed very loud. I've had other salespeople deny my experiences. Once I decided to buy a new car, Dean introduced me to the owner. After getting home, I called Dean and asked for a different color. He made that happen with no fuss at all. When I went in to pick up the car, he introduced me to people in service and the office, which helped me feel comfortable for future dealings with Durand. Dean helped me get acquainted with the car's features. The paperwork went smoothly as did the inspection. great experience and I love the car (Equinox)

Dick Martino1

Dec 19, 2010

My wife and I have purchased NUMEROUS vehicles from the dealership for many years. It is always a pleasurable experience for us and the service is also great. I can think of no other dealership we'd trade with!! We have always gotten great price, friendly and fine service!

gjutkiewicz

Dec 16, 2010

I went in to Durand after seeing some of their used cars online. Sal came right over, let me test drive some cars and talked openly and honestly about them. He was very knowledgable about all of their cars used and new. He worked with Joe, got me a great deal and great financing right where I wanted to be. I had one problem with the car, left a message for Sal, he called me right back and brought me over to service. They got everything fixed under warranty. I truly appreciate everyone's honest, friendly approach. I never once felt pressured, in fact I felt like they were on my team! I highly reccommend anyone buying a used or new car to stop by and give them a shot. They have a great selection of cars at really great prices. Even after the sale, they had everything ready for me the next business day and they took the time to make the car look new. What a great attention to detail.

lwal

Nov 23, 2010

Recommened to Durand by another person who purchased car. Called for appt, verified mfg warranty, scheduled my appt within 2 days. Was given ride back home by Durand and offer to pick up when car is ready.Replaced power steering motor (recall)Replaced Shifter (was locked in park)Replaced front brakesReplaced wipersExcellent service/good time frame

bob4edward

Nov 18, 2010

re: Customer Service -- the service itself was great, the reason for the '4' was that I thought I had to wait too long (I waited for the car), it was approximately 2 hrs.re: Price -- the price for the service (LOF) wasn't bad, and it won't stop me from returning. However, I can get that service elsewhere for less cost.re: name of Employee worked with -- I'm sorry, but I don't remember. However: as you face the service desk there are two people; my service person was to my left. I know from the automated telephone system that their names are Josh and Dave, but I don't know which is which. re: all categories -- I asked for two items in addition to the LOF, to have my personal tire pressure gauge checked for accuracy and to have service do a test drive to see if they could detect slippage in the transmission. Both additional services were performed, and Josh (or Dave?) gave me a thorough report on them, also discussed tire wear, in a very friendly, helpful, and informative manner.

MDeCosta

Apr 28, 2010

My sales experience was wonderful, but with in the 30 days of purchase and I opened the sun roof in February, I realized it did not work properly. I know I should have tried sooner but every time I was at the dealer it was raining or snowing so did not think of it. As soon as I realized I called my salesman. Such a gentleman. I drove it over, it opened but was definately getting "stuck", but as he said working. I drove away. On the way home tried again, did not work again called. Brought it back a few days later. Arranged to be looked at by service, now my thrid trip back. Once there, they had it for 4 hours called me was not covered by my warranty. Had words put in my mouth, lied to by the sales manager and then hungup on. The worst thing is they are not making it right for a disabled veteran. Thanks guys won't be recommending you to any one and you are also making the typical car salesman look bad. Buyer beware!!!

spicyfun67

Oct 30, 2007

I recently emailed the Internet Manager David Mack at Durand Chevrolet about a car they had in stock. His customer service (reply to me) was kind and friendly. He answered all my questions, and provided a great price on a new Equinox for me. I went into the dealership, had my trade appraised by the Appraiser, and ended up taking home my new car that same day.Thank you to David Mack, and Durand ChevroletSincerelyPeg Walcott