Used Cars for Sale at Earnhardt Toyota in Mesa, AZ

corolla guy

Oct 22, 2016

Very good experience buying a car at this Toyota dealership. Found a car online and completed the deal the same way. The pick up of the car took only about 30 minutes and no pressure to buy add ons

JOHNA480

Oct 22, 2016

I drove to this dealership from Fountain Hills. Dealership is very professional. I used the Costco Auto buying service and would highly recommend it. The Costco buying service gets you a set price so there isnt any negotiation. Mark Davenport was very helpful without being pushy. Just like with anything; make sure you do your homework. IE trade in, and add on's. You do not have take of these options if you do not want them. What I really liked about this dealership, was that it was very fair and when I did not want something they did not push back. Of all the things that I liked about this dealership, this was the best thing. Mark Davenport was excellent as well as the Finance person Tom Leeper. Tom went over all the documents and for the first time in a very long time I understood exactly what I was getting. Earnhardt Toyota (Mark and Tom) kept saying if something isnt right let us try to fix it. I sincerely believe they mean this at Earnhardt Toyota. I had purchased another vehicle from another dealership 4 months ago and this experience was like night and day compared that one. It is worth the drive to go to this dealership. This dealership made this major purchase far less stressful. Mark and Tom make a very good team.

Shalvay,Renee 61

Oct 22, 2016

Oliver was very informative and made our experience easy to purchase a new car ,We are delighted with our new purchase. Thank you again Mark and Renee Shalvay

DN

Oct 19, 2016

I bought a used 2015 chevy truck. Good deal , low miles , fair price. Jack our sale was the best . Jack is a very nice guy. This is the third truck we have bought from Toyota. We are happy.

Sandra Broman

Oct 19, 2016

All the people involved with the purchase of my new vehicle were all very knowledgeable and friendly. They were very helpful in getting everything done in a timely manner and explaining and showing, how all things worked on the car and pairing up my phone to the car, along with my contacts. I've always had a good experience at Earnhardt Toyota and had all my questions answered.

jextra

Oct 18, 2016

The service was quick, professional and made the whole process smooth. I would recommend this dealership and the two gentlemen that we dealt with. Toyota is a solid brand.

Gloria W

Oct 14, 2016

It was a truly an exceptional experience. The staff was fun, and helpful, courteous, and committed to finding exactly what I needed - a new Camry!

Gary B

Sep 13, 2016

I have been buying cars for four decades. This was the first time I thoroughly enjoyed the experience from the beginning to end. Everyone I encountered was honest, kind, courteous and professional. This is the same dealership where my mother purchased her last car. She had the same type of experience and recommended Earnhardt to me. Even though she's moved out of the area she makes the drive and has her car serviced at Earnhardt. This tells me that exceptional service is the standard at Earnhardt. Not to mention a smoking' great deal!

felicia19

Sep 12, 2016

every step of the process was great made us feel real comfortable. people were great helped us get to the end result we were looking for a brand new Toyota Tundra!!!

Amy

Sep 5, 2016

Ron treated us well and extremely fair in the purchase of our new Corrolla. We would definitely recommend Earnhart Toyota and our salesman, Ron Wall. We were also through the buying/trade process in record time!

Emilym123

Sep 5, 2016

Easy and fast. No drama or games!!!I feel like our salesman really listened to us and found us the right car to meet our needs! Jake Back was awesome!!!

Nesti

Sep 5, 2016

It was a good experience dealing with Patrick and the others we were in contact with at your dealership. Even fun at times. We would definitely return to this dealership!!

William Yarbrough

Sep 5, 2016

3rd car from this dealer. Great friendly service and above all a great deal was made. Hats off to all the people that served us they were so great.

BMTurner

Sep 4, 2016

After some difficult run ins with other dealers I had the pleasure of meeting with Earnhardt Toyota through the Costco auto purchase program. The experience was unbelievable and incredible. Moreover, it was an enjoyable experience. I would recommend Earnhardt Toyota to everyone especially friends and family. Herb Rivera and Evan Aldrich were very knowledgeable and pleasant to work with. I plan to do all my business with them in the future.

ALEJANDRA APONTE

Sep 3, 2016

Very nice people. It was fast. Didn't have to wait for the car to be ready. I didn't have to wait outside, we were pretty much just driving a car while shopping. I was there to go see Christopher, but is a manger now, so I had another guy help me who was very patient...

jenn1014

Sep 3, 2016

Owning a Toyota speaks for itself, paired with the quality of customer service I received at Earnhardt Toyota I would give more than 5 stars if I could! I will never buy another vehicle anywhere else!

Robbo1011

Sep 3, 2016

Mike was a pleasure to work with. Very professional, timely, knowledgeable and thorough. I will be recommending him to all my friends looking for a new toyota

Walt1950

Sep 3, 2016

It was a nice experience. I would do business though the VIP Program again, it was a nice way to buy a vehicle. The dealership was very helpful with what I wanted. Buying a Vehicle without leaving home was awesome.

Don1943

Sep 2, 2016

Excellent salesmanship. I bought a Highlander and enjoy driving it. All of the displays are a bit overwhelming for this old man but, Mike Thibodeau has been more than helpful each I come in with questions. Mike knows his products. We looked at a 4 Runner and he answered all of our questions and pointed out many other points that we hadn't thought to ask.We had been at other dealers, not Toyota, and their customer service personnel, couldn't answer many of our questions without checking first . Toyota seems to train their people better. Don Boles

Happy mom

Sep 2, 2016

Everything was smooth. Best car buying experience. Would definitely recommend going here! Enjoying my new cat every day. My kids are loving the new car too.

Bucky1952

Sep 1, 2016

Was a great day to buy a Tacoma. Had no problems and the staff was very helpful. I will recommend Earnhardt Toyota to everyone I talk to. Thank you again.

Emily

Aug 31, 2016

Happy customer.Michael Burrell was amazing! Very friendly and helpful. Definitely the best experience at a car dealership I've had. I will inform my friends and coworkers about my awesome experience!! I have Michael's card and have given out his information already. Thanks again to everyone.

lovenewcamryhybrid

Aug 31, 2016

i would highly reccomand Earnhart Toyota. Nigel was SUPER to work with. He was very informative and helped us make a good decision. We would definitely go back to Nigel to purchase a new car. Chris the sales manager was great as well. He helped us choose a car that was within our budget and worked with us.

Micah

Aug 31, 2016

Joe the GM was $!!! Jake was so helpful too. No hassle and straight to the point. I will definitely refer people to Joe and the team.

JR

Aug 28, 2016

We have been looking for a new vehicle for three weeks until we decided to go to Earnhardt Toyota. We were introduced to Shawn when we arrived and what an incredible salesman he is. He turned what was somewhat of a nightmarish experience with the other dealers into one that was truly a pleasurable experience. His low pressure approach and listening to what we were looking for made us feel very comfortable. We really appreciated the way we were treated at Earnhardt's. We truly felt every employee we worked with was amazing. We walked away happy with our new car and felt as though we had also made friends. Best Regards,John, Diane, and Austin Rimsa

Camry

Aug 27, 2016

Salesman was very attentive and informative. Time spent to purchase was not excessive. Took the time to explain options of the new vehicle. Nice guy.

deeinaz

Aug 27, 2016

my dad say John l best salesman ever low pressure honest ..Eddie in the add ins also great ...John made my dad day ...need a vehicle see John l and Eddie in add ins ...u will not be disappointed but stick to John for ur best buying experience

HappyCustomer2016

Aug 27, 2016

This was by far one of THE BEST experiences we've had at a car dealership. Every single person here has been absolutely amazing, including our main sale's gentleman, Joseph Akers. Thank you SO much to everyone here for such amazing customer service and makin us feel apart of the Toyota family!

tarwaterj

Aug 21, 2016

explained every step thoroughlyfriendly employees worked with me to get the right monthly paymentsno high pressure to purchase expensive extended warrantyno hidden surprises

Vader16

Aug 19, 2016

Earnhardt Toyota is by far the best dealership in the valley. April and Brandon were very helpful and make a awesome team. I will definitely come to to this dealership

Jkleduc

Aug 18, 2016

The whole car buying experience was just great. From the salesman,David, to the management, we were treated with the utmost respect and got a deal we were extremely happy with. I can not say enough about the finance officer, Marty, my wife and I were extremely greatful for the attention to detail by him, he explained everything to us in a way we could completely understand. By the way this is the 4th Prius we have bought from this dealer.

xlola08x

Aug 18, 2016

Alex was friendly and very easy to work with, took time to answer our questions. Overall it was great dealership to work with! Thank you!

Gracie

Aug 16, 2016

Everyone was very helpful and knowledgeable. Nice group of people. Rusty was dedicated to getting me the best terms possible even though I do not have stellar credit. I do however wish my payment could have been a little lower but I was overall very happy with my experience.

Ann

Aug 15, 2016

I had hoped to get a used model Toyota in the color and trim that I wanted, but they sell so quickly. I knew going into Earnhardt the used car I wanted was no longer on the lot, because they had updated their web site. In looking for a used car I discovered that several other Toyota dealerships continued to advertise cars that they do no longer have on their lots just to get you in. However, the sales man still took me to that area just to confirm the make and trim was no longer there. There was no pressure to buy new from him. When we then looked at 2016 he was very patient and thorough in going through what features it had and didn't have, and showing me how to use them. He repeated all of that for my husband when he was able to join us. I feel confident that we got the car with the features we needed at a fair price, and it was a very pleasant experience, which we appreciatd.

Desireeelane

Aug 15, 2016

Everything was great. I appreciated the nice friendly atmosphere, as I had been to 3 dealerships prior to this one and was not even approached. The sales associate was kind and talked to me about purchasing cars for his daughters and his son. I walked away feeling like I was taken care of. Thanks

Corolla480

Aug 14, 2016

The entire dealership as a whole is GREAT! Went in today for oil change- Brandy assisted me and was a sweetheart! Friendly as ever and made sure i was in and out! I will recommend Toyota Scion (Mesa) to all my family and friends. Thank you all for everything! Because of your Awesome service i will be back

Kitty

Aug 14, 2016

I bought a new car and had a few issues I wasn't happy with. I went back a week later and the manager took care of all my concerns and made me happy that I purchased my car at Earnhardts.

Jteters

Aug 13, 2016

Everyone that helped us was friendly and helpful, April and Evan and Lee went above the call of duty to help us get what we wanted

Niko

Aug 13, 2016

Kyle bruglia was awesome and made the car buying experience easy and funn!!!!! I would definitely refer family and friends to him!!!! Thank you Kyle!!!

TundraOutlaw

Aug 13, 2016

Sales associate and manager was great! Was very patient with us as we decided what we wanted and then was great at taking their time to find the vehicle for us while not trying to pressure us into a vehicle they had on the lot.

button

Aug 12, 2016

Buying a vehicle in the Arizona heat is never fun but Joseph and the other staff members at Earnhardt Toyota made it a pleasant one. We were very satisfied with our experience and purchase. Thank you Joseph and Jeff!!

mhe2mhe

Aug 12, 2016

They didnt give me a free mug,or a hat or free cooler drink container,the other toyota dealer they ggiving a free stuuf unlike this place no free. Im disappointed ;(

Nishad Patel

Aug 11, 2016

I have been to many other dealerships but the Experience at Earnhardt Toyota Scion was incredible. Staff was so patient & supportive. Everybody at the dealership was energetic. They really really believe in customer satisfaction and I mean it. I highly recommend this dealership to everybody & I will be loyal customer to them.

happy hippie

Aug 10, 2016

My fiance came to Earnhardt Toyota and her purchase was smooth and quick with Jake, he was very personable and professional and made the car buying experience a happy one. Any questions or concerns were addressed honestly and promptly and before i knew it, we were on the road in her new car! Joe was who she initially contacted to discuss numbers and he was so helpful, he had all paperwork ready to be signed when she arrived. We will surely be telling friends about Earnhardt Toyota and the wonderful visit we had!

Mary Hart

Aug 10, 2016

My purchase was a fun and please able experience. My Salesperson was understanding my needs and wants and was really fun to spend time with. The negotiations were simple and the financial part was quick. I recommend Earnhardt Toyota to anyone looking for a great vehicle.

Meleig

Aug 10, 2016

Mike was my sales person and he was great. Management was good as well. They went above and beyond to get me the car that I wanted.

Crystalm98

Aug 9, 2016

I knew what I wanted and they delivered. It was quick and easy. Every one there was professional and helpful. Financing went very fast. I love my new RAV4

Delkor007

Aug 7, 2016

Every staff was very helpful at the dealer. Everyone was always asking me if I wanted a water bottle. Special Thanks to Chris Beverly for excellent knowlege of the truck and going out of his way to look around the facility to find the exact model of the car and options that I wanted. I definitely felt the full effort that Chris put into a stress free experience.

Drowan 558

Aug 7, 2016

Tom did a fantastic job. Everyone was friendly and gave there best to help you understand the purchase process. I really had a great experience.

jnice

Aug 6, 2016

I had a great experience. The salesperson took my application over the phone. This way I knew exactly what finance rate I was working with. I liked this because it meant less wasted time. I knew what I wanted, what rate I would get...no mystery. This made for an easy, smooth transaction. I would definitely recommend them to my family and friends!

Paulo Milano

Aug 4, 2016

Everyone was friendly, patient and gave their best to help you understand the purchase process. The place was neat and everyone kind. The experience was successful in purchasing a Toyota RAV4.

David

Aug 3, 2016

Very friendly staff, manager was a little pushy when trying to close the deal but overall it was a good car buying experience. Would recommend again.

jcsbud8

Aug 2, 2016

Joseph made everything super simple.one of the best buying experience's I've had. Would definitely recommend Joseph to anyone. Eddie in the finance was very helpful in getting me a great deal.

Laguirre

Aug 1, 2016

The truck I wanted wasn't in stock, and Earnhardt Toyota went the extra mile and ordered the exact one I wanted. Will definitely be a returning customer.

VKP

Aug 1, 2016

Phil & Brad were great to work with on our recent purchase. We are delighted with our 2011 4Runner. This was our third vehicle purchased from Earnhardt Toyota because we like the service and how we are treated. V. K. Pogue

Nsherer

Jul 30, 2016

I had an excellent experience buying my first new car. The employees were personable and helpful. The process was very smooth and only took me a few hours. I am very happy with the outcome and having my new car.

Patrick

Jul 30, 2016

Couldn't be more happy with the professionalism, the knowledge, and most importantly the kindness of everyone at Earnhardt Toyota you all are the best at what you do

Dorene

Jul 28, 2016

It was great working with Nigel, He was wonderful to work with. He was very professional and easy to work with. I would recommend anyone to him.

NairAZ

Jul 28, 2016

Nice staff, place and excellent hospitality. I will refer this place to my friends/family. Large inventory and selection. This is my first Toyota Car.

T. Kraemer

Jul 27, 2016

Initially found myself needing a car, but didn't know what I wanted and didn't have a lot of time. Checked several dealerships and was a longstanding die-hard advocate of Toyota's main competitor - as it turned out, Toyota was the most approachable, understanding, and accommodating. They helped me arrange a 2 year lease with great terms! After 2 years, I returned and received a no pressure sales pitch (Nigel Narain was terrific at outlining and showing me my options, finding the best fit for my needs/activities/lifestyle), and consistently provided great communication - quick to follow-up on questions, explaining the next step, converting online payments, etc. As a woman, walking into a dealership and interacting with the various people can be a "challenging" (to say the least) experience. Toyota did everything they could to make ME feel COMFORTABLE, IMPORTANT, and INFORMED - so very different than other dealerships I had visited. Enjoyed my experience leasing then purchasing my new Rav4. I hope the level of service continues for many years to come! I highly recommend Earnhardt Toyota on Auto Loop Ave, Nigel Narain (sales!!!!). He responds quickly to emails, texts, calls and will meet you at a time convenient for you. He worked to get me the best deal possible! Thanks to Tom Leeper (financing) for his patience, kindness, and detailed explanations.And thanks to the auto service staff for helping me to keep my Rav 4 in excellent running condition and answering all of my questions/concerns to my satisfaction. Thanks!

Thaddeus Bright

Jul 27, 2016

The service on my vehicle was wonderful. The interaction I had with the associates was very positive. The explanation about my car and what was being done on it was superior.

Angela Colabucci

Jul 26, 2016

After having issues with my Scion iA and horrible experience at the Camelback Toyota, I was really fed up.. My ENTIRE immediate family has Toyota and scion cars.. we have had Toyota since I was a kid. We currently have a Toyota Prius, Scion IQ, Toyota Tacoma but my iA was not cutting it. I went in to Earnhardt Toyota and Alex Martens was amazing. He listened to my concerns and really worked with me to get into a lease I was confident with. I traded my iA in for an iM and am SO happy that he was able to restore my faith in the brand, as well as happy with my car. Martin in finance was also truly exceptional in explaining the benefits and features of auto butler and LoJack, so I got those too!Don't go to any other location- this one is awesome and won't let you down.PS- they have one of the better waiting areas.. it comes stocked with popcorn, hotdogs and coffee..

Bus25tet

Jul 26, 2016

No pressure sales, great communication. Enjoyed my experience purchasing my new car. I hope this continues since i purchased an extended warranty and will have my maintenance done there for the next 5 years.

John hnmesa

Jul 26, 2016

Salesman and finance Mgr provided a good experience. I had to come back and negotiate a better price on add ons and extended warranty. I was treated well. Would recommend the dealership.

toyota

Jul 26, 2016

will continue to buy cars from here. my family and I have bought over 5 cars from here. no need to worry about quality or price, they take great care of you

drmtomich

Jul 25, 2016

Lee was awesome! Very friendly and professional. Even offered us water multiple times. Got to know us as people and is a very people person and a great asset to your dealership.

Susan S

Jul 25, 2016

First, this is our third Camry dating back to 2006, and so far we've been very pleased with our experience with our Toyotas and with Earnhardt Toyota. Our salesman, Michael Erickson, did an excellent job. Friendly and efficient - that describes everyone we dealt with at Earnhardt. Another great experience.

Melsar Espinoza

Jul 22, 2016

Cori hughes was very helpfull with my trade in and get a good deal in a new vehicle. They appreciated us as a return customer as my wife just recently bought a new car. Melsar Espinoza

Hammer 59

Jul 21, 2016

This is the second Camry my wife and I have bought from this dealership. The staff was very nice and knew their products.The price was excellent and I feel we got a quality car for our money.

redbird2016

Jul 21, 2016

We had a good experience overall with our purchase and the service department personnel. The only problem we had when we got our vehicle home we found scratches on the front.

60s70s80s90s2000s2010.

Jul 20, 2016

john in the sevice dept. true professional,proceeded to help me with my sevice,to the utmost satisfaction,will always service my vehicle there with utter confidence,knowing that any problem i have with my 2016 forerunner,will be professionally taken care of, at a reasonable price,and tmely manner.thanks again Earnhardt toyota! my service my service rep was john abshire

Dude00

Jul 20, 2016

Excellent customer service. Did what I wanted and did it in acceptable time. Very pleased with dealership and there employees would buy my next auto from them

fleaves

Jul 20, 2016

I had my horn repaired and bought a new set of tires and had a front end alignment. The Service Mgr. was very nice and explained everything to me and I didn't have a very long wait. Thank you.

Marcella

Jul 20, 2016

Got a toyota tacoma right price. Ron was in contact all the time during wait for delivery. Color features size exacting as wanted and as delivered.

wizz

Jul 20, 2016

Great experience. Worked all details out over the phone. The new car was ready and waiting for us when we arrived. Couldn't have been any easier.

CK2

Jul 11, 2016

Everyone we dealt with had a awesome attitude and made us feel very welcome. It was a great experience all around and would recommend this dealership for all services.

russell carlson

Jul 10, 2016

Couldn't say more, Wyn was a terrific associate, he made the process of buying our Highlander seamless. We actually spent more time learning how to operate the electronics and options than was spent in purchasing the car.

XSE

Jul 9, 2016

Salesperson was great up to sale. Post sales was fair to poor. The car already had 66 miles (about 24 miles were accounted for - what were the other 30 used for?). I paid a premium for a special order and expected low mileage (such as 36). Did not expect it to be used possibly as a demo. The salesperson had assured me that the car would be stored in the garage and not available for demos as in essence it had been "sold".Salesperson could use some training on the car features especially the Technology Package. I asked him to stop making up answers that did not make sense. He did point me to a Service Advisor who was very knowledgeable - I would like to express my appreciation to Vanessa who was very helpful. There was also a man in Parts who was knowledgeable on how the Traffic App worked as the salesperson was giving me incorrect information. There were other technical matters he helped me with and I just wish I remembered his name. Prior to picking up the car and realizing there was 66 miles on the car I asked him to ensure that the car was clean. Needless to say the windows were not cleaned even though the salesperson assured me it had been detailed. Apparently there is a 3-5 day wait to clean the windows after the tint is applied (the car had been there for a week). Also, The car had a spill on the illuminated door sill and on the drivers side floor. The salesperson was unable to remove it and told me "that is how 'steel' is". Even though I attempted to show him the illuminated sill on the passenger side he was uninterested. I had to go to Home Depot where they were willing to help remove the chemical (and NOT paid any commission).When I returned with the car the Detail Man noted immediately the scum on back window and haze throughout. He did a very good job of cleaning the windows!Tires had 42 psi when 33 is recommended. The salesperson did not understand that since the car was sitting in the garage for 2 hrs that this would be a cold tire reading even though he tried to convince me that since it was hot outside that this could NOT be a cold tire reading!!The finance people failed to 'deselect my name' OR 'upload my name to the 700Credit system' to prevent the adverse credit notice letter that I received which was VERY disconcerting since I had paid off the house based on credit approval on the day I picked up the car. As a result of the above I think a checklist should be used and there be one point control to ensure matters such as these are taken care of prior to car pickup. Also to note the salesperson should know more about the product he is selling for post sales support.

Camry Guy

Jul 7, 2016

So far the best dealership in AZ, they made it very easy to buy, the overall process was very smooth , finance was first, Mishu was very helpful

jaz

Jul 7, 2016

My vehicle needs changed following the purchase of a new Highlander a year and a half ago, they did a great job helping me find a vehicle better suited to my needs.

Jenny

Jul 7, 2016

I've been a customer at Earnhardt Toyota Scion for a long time and my last car purchase from them was in June 2016. Jake Pendic,the sale associate who worked with me that day, was very knowledgeable,professional and patient. Everyone,from the GM,salesman,finance manager and service department,were so helpful and great. They all made my car buying experience very good and "PAINLESS".Thank you.Jenny

Mexican1

Jul 7, 2016

Purchasing my vehicle from this dealer was super easy and quick. The staff was great and kept me involved through the whole process. They gave me a great rate and my sales person was AMAZING.

said

Jul 7, 2016

I had a great experience working with Subash Kumar. We love our new car, which they had the only one in the state. We drove from Tucson and it was well worth the drive. Thank you guys.

tjacejohn

Jul 7, 2016

This is the second car we have purchased from Earnhardt Toyota and they have delivered great service every time! Mike Erickson was upfront and extremely helpful. We got the car we wanted with little hassle and great terms.

xjiang

Jul 1, 2016

My wife and I are completely satisfied with our new car buying experience and customer care we received from Earnhardt Toyota Scion. We appreciate the whole dealership, from Joe Masiello, General Sales manager, to the sales department team and Service department team.They did everything they could to make sure we were not only happy with buying the right car with the best price in town, but also with receiving the best customer service and care from them. We wanted to thank Mr. Masiello for all the help that he and Earnhardt Toyota Scion dealership have given us when we were frustrated with the work performed by their contracted vendor after we purchased our new Highlander on Memorial day. When we were upset with our bad luck with our new car, Mr. Masiellos warm words I will make you happy was so impressive to us. These words we have heard many many times in our life, but yesterday, his words really warmed our hearts. He kindly and patiently listened to us and believed us. He also kindly and patiently laid out his plan and options to solve the problem. Without any arguments and debates, we felt that we were well respected and fairly treated. In less than 30 minutes, he kept his word to make the customer happy. We reached a deal that was 100% satisfactory. We were so happy with his generous decision, and we were very grateful to him and Earnhardt. We also appreciated the service from his Service department team. We would like thank James Vento, Parts and Service director, he handled our problem properly and professionally, he is not only a good man but also a good business man.We also would like to thank April Jacob, Internet Sales Director, and Jack Shen, eCommerce Sales Manager, they provided us the best service when we purchased our car. Especially Mr. Shen, he is a very knowledgeable and experienced sales manager, he really understands customer needs. With their help, we made a deal to buy the new Highlander car that was exactly what we needed in less than 30 minutes. Also, the deal was the best when compared to the other dealerships offers that we obtained that week.I have already shared my story about Earnhardt Toyota Scion with friends and colleagues, and they all said that they would like to buy car from Earnhardt in the future. Furthermore, they will tell this story to their friends and friends. Earnhardt is the best.My wife and I will recommend Earnhardt Toyota Scion to anyone we know wanting to buy a car and we will definitely buy from this dealership again when looking to make another purchase. Xin Ming Jiang

Tammy Semler

Mar 22, 2016

Had an absolutely amazing car buying experience here. Told April what we wanted in a Toyota Tundra and she found one immediately the same day, secured the financing the same day and had the truck brought over to the dealership the next day. When we went in we met with April and Nigel and they took great care of us. The truck was exactly what we wanted. They gave us bluebook trade-in value for my husbands car. Nigel walked us through the features of the truck even setting up my husbands phone with the Bluetooth. Evan in finance was great and had us in and out in no time at all. No haggling over price. And they threw in a Toyota hat and first aid kit for us. We will definitely be back when it's time to trade my vehicle in. I can't say enough how professional everyone was, how eager they were to assist us, and how easy and quick they made the experience. I think the entire time spent at the dealership was two hours and that included driving the truck we chose, learning about all of the features, the contract and the finance. Easiest car purchase ever. And they have followed up with us multiple times since we purchased a vehicle 12 days ago. I have heard from Nigel two or three times and from the finance manager. Great follow-up!

Denali

Mar 15, 2016

We live out of state, but need a vehicle when we are in Arizona. We decided on a Toyota Avalon. And Earnhardt was the dealer for us. We bought the car online through April Jacob and Jack Shen. They could not have been nicer or more professional. They did what they said they were going to do, which is indeed rare these days. We picked the vehicle up today. They were ready for us, and the delivery was superb. These two are the epitome of excellent customer service. Highly recommend April and Jack if you are in the need of a new vehicle.

perla1975

Mar 2, 2016

We"ve been Toyota customer over 16 years, and we are so happy for our 4runner. since I need a new car, we figured out right away that we want another Toyota. My salesman guy name Dominic Sabol was so helpful and accommodating...very soft spoken. He makes so easy to discuss my new car Toyota Camry SE. I loved right away my new car, the shape, interior/exterior is very cool! The price is worth it.

MSmith

Feb 29, 2016

Our sales person Jake Back was amazing. He did such a great job showing us all our options, giving us various pricing and helping me decide on the best color (in the shade & in the sun). He made the experience easy and we felt he was honest and upfront with the pricing & negotiations. We will go back to Jake for our future purchases.

Reina

Nov 13, 2015

This dealership sold a vehicle to me for double the price is worth. I thought if I put down $3000.00 this would help lower the price. Instead they pocketed the money and covered it up by forcing me to accept on the contract to pay for tint and something else. I went in on 9/23/15 and purchased a lease decided to buy out and found out I had to pay $58,000 for a vehicle that is worth $35,500

PeterM

Nov 4, 2015

I worked with Nigel Narain in the Internet Sales (e-Sales) and got the best service and was in and out in a short amount of time. All my Toyota's will be from Nigel and Superstition Springs Toyota !Peter Mattys

Laura's new car

Nov 3, 2015

We are very happy with our new car, a Prius V, and the salesmanship of Chris Davis.He was so helpful in getting the right vehicle for us. It had to be brought in from another dealer because we wanted a color that wasn't available at Earnhart's. We were driving away with it in a day and a half after our initial visit.Also we are happy and surprised that the first 25,000 maintenance is included with the purchase.

MAYOR7HVN

Oct 31, 2015

Unfortunately, we never found what we were looking for. When we stopped by, he was so pleasant and never pushy. Even though we never bought at this dealership, i had to take a moment to do a shout-out to Mike and his manager for doing a terrific job at working with us. Thank you!We have gone to this dealership since it opened, and i can't say enough good things about their staff. We worked with Mike. My husband was looking for a manual transmission, white, Toyota Corolla. Unfortunately, they didn't have any there, or anywhere in the valley. We wanted to stay within our budget for the bottom line. Mike communicated with us almost daily letting us know whether he'd found what we were looking for. Thanks again Mike! We'll definitely go back when we need to purchase another vehicle!

abass2008

Sep 9, 2015

I Just bought a new car Toyota corolla 2015 S Plus today it was my first new car and I must say I am very happy with our purchase AND the experience. We have only ever bought used cars because we didnt want to deal with a dealership. Everyone we dealt with (Subash (Subby) KumareCommerce Sales Manager and Customer Relations Manager, Jordan Christensen I believe) were very professional, kind and in the end the car was a very fair deal. Subby) Kumar did the paperwork process and he was super nice and made what would normally be a lengthy and boring process much more enjoyable. It was also a nice touch that the guys there seemed appreciative of our business,at the end i have to thank again from Subash (Subby) KumareCommerce Sales Manager and Customer Relations Manager, Jordan Christensen, i can,t bring your appreciation in the word.Thanks

AZHawksFan

Aug 31, 2015

A friend of mine was looking for a new car for his wife. After trying to get a deal on a competitors model, we came here to Earnhardt Toyota because I got a great deal on my '15 Corolla a couple of months ago. Once again I dealt with Alex Martens and Brad Johnson, and, once again they gave us a great deal on a new '15 Camry SE. The next day my wife and I traded in her car and got a great deal on a new '15 RAV4 Limited. In the finance office my wife and I dealt with Marty G, who, we could tell had had a busy day and since it was closing time was anxious to get home. However, we eventually made small talk with Marty and before long the 3 of us were having a good time. Just as when I bought my Corolla everyone here at ET that I observed was about as friendly and courteous and professional as can be. Including my friends car I am 3-for-3 in just 2 months. Thank you ET and special thanks to Alex and Brad, and of course, Marty!

carguy

Jun 29, 2015

Visited the dealership to shop the 2015 Toyota RAV4 and met with Jack Shen. We discussed leasing and purchase options. Jack was thorough, patient, and understanding. NO HIGH PRESSURE sales tactics. Felt he had OUR interests at heart and not only the interest of Earnhardt Toyota. Pleasant experience.

AZHawksFan

Jun 25, 2015

Everybody has different experiences and mine is no different. After a frustrating and unpleasant trip at another dealer, Alex Martens, who I had met about a week earlier texted me to come in and see him, so I did. Eventually Brad Johnson joined in. When all was said and done, I ended up saving about 3 times what the other dealer offered and only had to put down about half as much, and, I also got the payments and term length I wanted. The funny thing about all this is the fact that the Corolla I purchased was the one I test drove at the other dealership earlier. (Earnhardt traded them a white one for it.) Funnier still is that the salesman at the other dealership called me the next morning to tell me about a white Corolla they had just received. My wife and I laughed, the salesman did not. Kudos to Alex and Brad for a making a great deal happen that I thought for sure would not. Alex also ended up delivering the car to us because we came to find out that he lived across the street from us. I also have to comment that while there, I managed to observe the other Earnhardt personnel and noticed them all treating the various customers in a courteous and friendly manner. Thank you, Alex, Brad and Earnhardt Toyota.

eboepple

Apr 29, 2015

I had to wait for a few hours for my service, which I expected. I brought along my laptop so I could work. Finding a place that was not insanely noisy was impossible. They had three large televisions running with competing stations, "music" (I use the term loosely) playing over that. Several staff were so lacking in any useful activity to keep them busy that they gathered in groups to chat it up (their attitude behind the backs of customers was enlightening!). I tried working at the tables outdoors, but they had the "music" blaring even louder out there. Every person I spoke with claimed that this was "better than it used to be," that they "didn't like it either," but that they were forced by the company to do it. This is supposed to be a place of business. I don't appreciate being told what to watch or listen to. The loudspeakers should not be used to keep under-utilized staff happy when they're not busy, and the noise shouldn't compete with the business. After my car was done, it was left to sit for an unacceptable time in the sun before I was notified that it was finished (I know based on how hot the interior was when I opened the doors. None of the three girls at the cashier's desk knew the e-mail address of corporate for me to write a review.

jrharvey

Apr 4, 2015

I just bought a 2015 Tundra Limited from Mike Mead and he is awesome. I went in looking for a fight and off the starting line Mike gave me a fare price. He gave me a fare deal on my trade-in and new truck. I am an engineer and went in with all the numbers, Mike nailed them right up front. Ask for him next time you visit a Toyota. This guy is fare.

robert

Mar 21, 2015

Excellent sales staff, Thanks Robert Mirrer and Bruce Smith for going the extra mile in making my buying experience pleasant.. Robert L San Tan Valley AZ

pauwka123

Aug 25, 2014

I recently had my 2007 Sienna serviced in preparation for a trip to Canada including new tires. My wife and I had a great time. The Sienna performed without any problems traveling almost 3700 miles.The Service Adviser; Chuck Halbwachs, and the service team made sure everything was working good by checking everything, doing repairs, and adjustments where needed. Thanks, Patrick Crawford

StephanieDuBois

Feb 17, 2014

My husband and I bought our last Toyota Avalon at Earnhardt and had a good experience so when we were thinking of getting a new Avalon, of course, we thought of Earnhardt. Coincidentally, Jeff Paul called us about possibly trading in our 2008. Since Earnhardt is in Phoenix and we live in Tucson, we did all of the dealing over the phone and internet. We were quoted a price and the people at Earnhardt stuck to it to the letter. They made it as convenient as they could and we really appreciate that they stayed with their quote. No one in Tucson could beat their deal so we, once again, went to Phoenix, finalized the paperwork and left feeling satisfied with the experience. I have already recommended them to a couple of our friends. Thanks Jeff!! You were awesome.

lilmac14

Feb 12, 2014

We had the pleasure of working with Jeff Paul a few nights ago as we test drove vehicles at Earnhardt Toyota Scion. Jeff was very accommodating and understanding of our financial situation. He stayed well after hours to make sure that we had everything that we needed and showed interest in our questions and concerns. We were able to get the car that we wanted for a great deal, with no hassle and excellent service!

MDHan123

Jan 17, 2014

My husband and I were very impressed with Nigel Narain's professionalism and friendliness. Very accommodating and personable.We would definitely come back and work with Nigel and Earnhardt Toyota.

albertcerf

Nov 18, 2013

Dealer was very high pressure! I don't mind that to much, but when I ask a dealer for their best price I expect that the first time, not after 45 mins. of fooling around with them. They have a slogan "No Bull", as far as I am concerned that was all we got was Bull! While we where at Earnhardt's I called Big Two Toyota in Chandler and got a better price in 5 mins. from their internet manager. We lift Earnhardt's and drove to Big Two, picked the car we wanted and drove home. No fuss, no hassle, NO BULL!

Tdgeneral

Oct 29, 2013

Brad and Nigel took a potential disastrous situation (negative goodwill) and turned the buying experience into positive situation. I'm very happy and satisfied at the end results.

paultress

Oct 15, 2013

I bought this new 2014 fj cruiser from Nigel Narain without seeing it, without a single phone call, without visiting a dealer.Purchasing a new vehicle should be this way.I highly recommend Earnhardt Toyota and Nigel. I give this dealer and Nigel a 5 stars (*****).Keep in mind that I live just across the freeway from Avondale Toyota (1 mile), but I had to drive 40 miles to Earnhardt to buy this new 2014 fj cruiser without seeing it. it's amazing.ThanksPaulAvondale, AZ

etperez

Jul 29, 2013

I was having a problems with my steering system on my Toyota Sienna Van. I called the Earnhardt Toyota Scion in Mesa and spoke to Matthew Vlasic who discussed with me the issues I was having and set up an appointment to bring in my van. I arrived the next day to drop off my Van and Matthew was there to meet me. He was very friendly and took the time to explain what they were going to look at and told me he would contact me as soon as they had time to complete their inspection. Throughout the day I received communication from Matthew letting me know the status of my van and what repairs/service was needed. Matthew really seemed to care about resolving our issues and getting us services as quickly as possible. My husband and I were very pleased with the staff and service we received at Earnhardt Toyota Scion in Mesa. Everyone was very accommodating and helpful. I would highly recommend this dealership as well as Matthew Vlasic to all of my family and friends. I will definitely bring all of my vehicles back for all of my future service/repairs. Thank you Matthew for everything. You are GREAT!!!

LFeeny

Jul 25, 2013

The service department completes work thoroughly and in an on time manner.The service adviser listens and follows through with my request.The courtesy shuttle service makes it easy and convenient to bring my cars (I have two toyotas I service at Earnhart) in when it works best for me then I am able to pick up at my convenience.

ashishmodi

Jul 10, 2013

Dear Reader, We have been with this Dealership since 2008. our first buy was new Toyota Camry 2009. This is our second buy (Toyota Camry 2013).SERVICE DEPARTMENT:Have found great service from service department since 2008. Mr. Chuck in service department has rendered great service with professionalism and being a good listener and understanding our needs. He has always guided us for right services to the car wherever and whenever required. This credit goes to his knowledge about the cars and being informative about what is going on in the market. He has always understood our situations (Thick and Thin) and guided us for required service to the car , at this dealership, thus saving our money. We feel we are in safe hands.MARKETING DEPARTMANT:Mr. Ron, (Chuck introduced us to this fatherly figure) helped us decide which car to go for used or new. (We have used the word MARKETING rather than SALES as we have seen there is no pushing to sell a product (Car) at this dealership, BUT rather they let you know the features of the product (Car) and help us (Customer) decide which is the best deal for us(customer)Mr. Patrick from Marketing department also helped us to get the deal done understanding our needs.Last but not least Mr. Joe Masiello (General Sales Manager) made us feel at home and closed the deal leaving us delighted. Excellent!!! Service for his quick response, understanding and cooperation. Above mentioned names with Ed and Tim Foushe(heading Earnhardt Cadillac Dealership)and all working at this dealership are asset to this company(Earnhardt Toyota Scion, at 6136 E Auto Loop Ave, Mesa, AZ 85206GREAT Customer Service from Reception to Sales to Service department to Shuttle service to popping of corn. Not to forget Clean and Neat environment.We feel like a family here at this dealership.TEAM: Great Informative, Professional, Courteous, help choose the right car, listens to customer needs, helps customer to understand and walks through the buying process if any questions asked. GREAT SERVICE. RegardsAshish A. ModiManisha A. ModiEmail: a_a_modiathotmail.com

1jesus

Jul 5, 2013

My salesman Brad Johnson was awesome he was easy to work with and listened to my needs , He is a straight up man , and will recommend him to all my family and friends.

Justtaz

Jul 5, 2013

Dieter came out after I spoke with him on the phone showed me what I asked for and after I pointed out what I wanted he did what he could to get me into it

karinas1

Jul 5, 2013

My husband and I just purchased an 2013 Fj Cruiser and he really changed my viewpoint that all car salespeople are shysters. Mike Y. our salesman and Troy M. the manager went out of their way to make it a smooth deal. There was never any pressure. As long as you understand that they are in business to make money, you will get a very fair deal. The dealership itself is awesome. When our car was ready for delivery it was already in the new car garage and detailed. Mike was very patient with us as we combed the car for any scratches. Mike then went over a very detailed explanation of the car and reviewed with us all the warranty and owners manuals. In the past, most car dealers couldn't wait to get you off their property with the car. Not this one. Troy the sales manager came over to make sure everything was ok and if the car was delivered as promised. Mike patiently answered all of our questions. I wouldn't hesitate to buy a Toyota from these guys again. Just remember, they need a fair profit as much as you need a good deal. They will work with you to get what you need.

Manderlea

Jul 5, 2013

I had the best experience with Oliver, he was very professional and polite while I was searching for the car of my dreams. Ill be a forever customer at Earnhardt!

tonedawg2021

Jul 5, 2013

I was in to look at the Tundra trucks. I'm in the market for new truck and in process of checking the new Toyota, Ford, GM and Dodge trucks. The salesman I worked with was Dieter Stranz and he was very helpful, courteous, respectful and was very knowledgeable about the Toyota Tundra trucks. He didn't pressure me like most car salesmen usually do and I really appreciated his approach and attitude. When I have made my final decision and I end up going with the Toyota Tundra truck, I will be back to see Dieter to make that deal.

xbarbi3

Jul 5, 2013

I went in to see if it was possible to get a car and just to look and mike was very helpful,interested in finding the right car for me and friendly! Great job!

zaskar

Jun 17, 2013

I purchased 2011 Honda. Car was filthy inside, trash under the seats, stains all over the interrior. They promissed to take care of it and never call backDlr agreed to make additional key, service dept never called backAfer cleaning the car i found out sever things with the car that I was not told about at time of purchaseTire has a side damage that it unsafe to driveWinshield has a crack backup sensors do not workbody damage to the carI made an effort to resolve the issues witht the dealer, but no one ever calls backI would NOT reccomed purchasing a used car from this dealer, dishonest, ...the tipical USED car dealer

kcsaun

May 19, 2013

Troy (sorry, don't remember a last name) was in my face the whole time I was there. It was a very high-pressure experience because he tried to move the sale so fast. One minute I was test-driving a car around the block and the next thing I know, my credit is being checked and I'm being shown an invoice with a hugely marked up price including accessories that I wasn't aware of it being added on. He also rudely asked me twice if I understood how a lease works. Overall, it seemed like he was trying to pull slimy sale tactics that is just not good customer service. I ended up getting the same car at a different dealership for $4700 cheaper than what Troy had on the invoice. Not sure if any other sales people are good, but if you end up here, don't work with this guy. He doesn't deserve your business.

magdalah

Apr 9, 2013

This is one of the best dealership I've been to by far, Nigel was very professional, knowledgeable, and honest during the entire puchasing processed which is very vital for us customers when buying a new car.

RyanSteele

Apr 7, 2013

We went into the dealership prepared for "battle". Jered came out and was not pushy, he immediately put us at ease with the process! He explain everything to us. He never once made us feel like a dollar sign. He made sure we were happy with the pricing and payments!! We left the dealership with a amazing deal on our perfect car!! We couldn't thank you enough Jered for making our buying process so painless!! We couldn't be happier with the service we received!!! Thank you again!!

its_ag

Apr 5, 2013

On April 3, 2013 I purchased a car from the Earnhardt Toyota Scion dealership in Mesa, AZ. I wanted to have the windows tinted and figured the most reliable option would be to have dealership do the tint. The service department was closed at the time, so the sales representative said give them a call tomorrow. I called the next morning and scheduled an appointment for April 5, 2013.I brought the car in April 5, 2013, to have the windows tinted and a few other things that needed to be fixed that were noticed during the sale. About two hours later the service consultant comes in the lounge and tells me my car is ready. As we walk outside he tells me that a button they were to replace was not in stock as originally thought and had to be ordered. When we get to the car he then tells me my windshield cracked when it was going through their car wash and the crack has spread since. He then asks me if I have windshield insurance and would I like them to contact the insurance company on my behalf. No apology, no notification when it happened, nothing until he gets me to my car with a crack in the windshield! He tells me we only drove the car 5 mph, so there's no way we did it, there had to be dents in the windshield before the car came in and the heat and car wash made it worse, call your insurance; basically I just need to deal with it. I asked to speak with a manager, the manager comes in the office with a smile on his face and says there's nothing we can do, obviously the dents were there before we received it today so it's not our responsibility. I've had my new car less than 48 hours, there was not a crack in my windshield when I brought it in.

Chatterbrain

Mar 21, 2013

I wanted to express my deepest thanks for taking good care of my wife and I in the recent purchase of our 2013 Toyota Prius. Paul Fox & George Martinez went beyond the call of duty to make this deal happen. The team really worked to get deal done from many different anglesfrom the pricing on the new vehicle to securing rebates...essentially to just make it happen and get us into two carsthe new 2013 Toyota Prius AND a 2013 Santa Fe from Earnhardt Hyundai North Scottsdale. What an experience it has been for all of us! You have my loyalty for life and I will spread the good word throughout my network of friends and family. I hope to bring you some good referrals and soon!

jcookaz

Feb 17, 2013

I had to purchase a new vehicle as mine (2012) was totaled in an accident. When I explained the reason for returning 6 months after the purchase of that vehicle, everyone at the dealership really bent over backwards to help us with the 2013. I have had 3 Sienna XLE's and would only drive that vehicle.

mradniecki

Jan 30, 2013

We came in to the dealership to "look" not necessarily to buy. Our interaction with Nigel Narain was fantastic. While he encouraged us to buy, he did not pressure us in any way. We felt he was completely knowledgable about the product and was excellent at explaining and answering our questions. This was undoubtedly our best experience with buying a new car. Thank You....and thank Nigel. I would highly reccomend him to my friends. Michael & Mary Radniecki

yukondan02

Jan 28, 2013

I brought my car in for routine maintenance and the windows to be retinted. They made an appointment on a Saturday for me since I live so far away. I bought my car at this dealership over three years ago and bring my car there for every service. I have had a few service advisors and have never had any problems with any of them. They have always been courtious to me and my family. I did not get a business card from the man in the rental car division who got me a great price on renting a car for a few hours while my car was being serviced. I would recommend this dealership for sales and service. I would also purchase another vehicle from them if I needed to.

Edward Konrad

Jan 27, 2013

Excellent service overall. Everyone in the dealership was helpful, cooperative and went above and beyond. Nigel Narain was outstanding with his assistance, follow-up, and overall caring about us, his customers. We would highly recommend this dealership, and in particular, Nigel. Cannot say enough about Nigel's good, caring service.Edward Konrad

courtneyleeann

Jan 26, 2013

I had a great experience at this dealership from the moment I drove in. I actually was NOT attacked by salespeople before my car door was open. I was given the opportunity to look around and then was politely approached by a salesman, Adam Cytron. He listened to my needs and showed me vehicles that would fall in my price range. I didnt feel rushed or pressured. I feel he worked hard to get me the best deal possible. I am a satisfied customer.

1950 rock music

Jan 25, 2013

Mr. Halbwachs has always been my service manager since I purchased a 2007 FJ Cruiser from Earnhardt's Toyota. In every respect he has responded instantly to the immediate problem, and brought other potential problems to my attention as they arose or a potential problem in the near future that should be watched. I spend good money for quality service, and have never been disappointed with Chuck's forthright honesty as well as Earnhardt's excellent service policy. The next vehicle I purchase will be a Toyota/Scion product. Thank you for all of your employees professional attention.Barry Woody.

goldiecurls

Jan 22, 2013

To start, the first courtesy driver was new and didnt know where he was going. Asked if I was going East (which I was) and he drove me. When the second driver picked me up; he pretty much blamed me that the mornings driver took me home to what is HIS side of town and enforced this with "remeber who your driver is suposed to be next time". As for the tech or back yard mechanic, he stated I needed new wiper blades. I just had them changed the week before. He changed the spark plugs...except the one he said he couldn't get out. They had been changed 3-4000 miles earlier. And the new ONE he couldn't change - its on the front seat of my car - guess for me to change. Isn't that what we pay THEM for? Not sure if any of the other work was really needed now because my engine light is still on, and I didnt receive ANY of the replaced CUSTOMER PAYED for parts to verify. My brand new spark plugs are probably is the mechanics car now...except the lonley one he couldnt remove.Then to top it all off...they had the wrong address and phone number. I updated it when I dropped the truck off. Eight hours later they didnt have it updtaed. I present that to them when they handed me my receipt ... and guess what? NOT A ONE COULD FIGURE THE SYSTEM OUT TO UPDATE MY INFORMATION. WOW. Talk about unhelpful.

DonnaandherPruis

Jan 20, 2013

I never leave this dealership with out understanding what was done to my car. All my questions are answered. If my car has any problems, they are fixed. I trust this dealership completely, and when it's time, I plan on buying my next car here.

JamiC

Jan 14, 2013

Sal, Cameron and Marty are THE BEST!! They went out of their way to help me make the deal I needed for the car I wanted. I LOVE my new RAV4, and I'm grateful to have had such a good car buying experience (that hasn't always been the case with other car dealerships). Thanks, guys!!

cirv

Jan 11, 2013

This is the third vehicle I have bought from Earnhardt Toyota. As usual they exceeded my expectations. The process was fairly painless, a member of the management team, Eddie made sure that was the case. I have dealt with him on all three purchases and trust him totally. The experience in finance was also awesome, Tom did a great job addressing my needs and presenting options. The first salesperson I dealt with was Joseph. He was very courteous, professional and knowledgeable. He was able to help me find the exact vehicle I wanted and made the process very smooth. When I came back two days later to complete the deal unfortunately he was out sick.Luckily Eddie was there to help out and get another salesperson, Sal to help with the rest of the process. I was amazed at the help and service I received from Sal. Not only was he very professional and knowledgeable, but he went above and beyond in helping me with a matter. He actually came to my work place the day after I purchased the vehicle and took care of a couple minor items that were not that big of a deal to me but were important to him. While going over my vehicle with a white glove, he discovered two small scratches I had overlooked. He insisted on taking it back to the dealership and getting the problem corrected. He then brought it back to me looking perfect.Thank you guys I will be sure to recommend you to anyone I can.

bluebell123

Jan 10, 2013

Jeff Oswald has been very diligent in working to find a specific tacoma for me. I have a very specific list of details on the truck that I want. He has gone above and beyond in keeping me informed on the status of the vehicle. We have discussed other options as I am up in the air at the moment if I want the make I am loooking for or one that is on the lot. My sister is also in the market for a vehicle and I am also recommending her to go to Earnhardt and work with Jeff. I have not yet purchased the vehicle because I am undecided, but I plan to purchase sometime this month or early next month.

katich1

Jan 5, 2013

Jake Pendic and Kenny Clayton were awesome! This was by far the smoothest hassle free new car purchase I have ever experienced. I came in and knew exactly what I was looking for, they didn't pressure me to upgrade or look at different vehicles, he gave me a no nonsense lowest out-the-door price possible, it was much lower than the dealership I had just haggled with for over 2 hours prior. I accepted the price, we filled out the paper work and a done deal. Jake even drove the truck to my house because it was at another dealership and picked up my trade-in vehicle that was still at home. AWESOME from start to finish. I highly recommend this dealership and especially these guys.

fewilson

Dec 27, 2012

As a customer in my 60's, I have had many car buying experiences, none close to as satisfying as this. From the moment my wife and I stepped on the lot, the experience just kept getting better. Dieter Stranz and Troy Maxwell, the representatives with whom we worked, were helpful, patient and knowledgable. There was absolutely no high pressure or rush tactics, from the start all the way through the finance manager, Rick Staub, who was also very helpful. No one had to leave and go check with the boss on pricing. The price was the price. We went in with a price in mind, while not expecting to buy anything that day. We just intended to look, afterall, it was Christmas Eve that day. After my wife gave her general information, she went home, while I remained and continued to finalize things. Dieter not only assisted the entire transaction, but also showed me all features on the new vehicle, scheduled the first mainenance appointment for us, rode with me to my house where he got my wife's signatures on paperwork, and drove my trade in back to the dealership. If you want a great car dealership where they work with you, and really earn your business, look no further.

ron.watson

Dec 27, 2012

I entered the car (2013 4Runner) I was looking for on truecar.com and received an email just a few hours later from George Martinez at Earnhardt's. He had located a vehicle still on the dock in L.A. which had all the options I wanted. The price he offered was lower than I had expected to pay even if I wanted to haggle with sales people. This is the third new 4Runner I've bought but the first from Earnhardt's and was the best and easiest buying experience by far.

k3rrilynn

Dec 20, 2012

I HAVE BEEN LOOKING FOR A NEW CAR. I HAVE PURCHASED FROM EARNHARDT BEFORE, BUT NOT AT TOYOTA. ADAM WAS VERY HELPFUL IN LISTENING TO MY NEEDS IN A VEHICLE. HE SPENT ALOT OF TIME SHOWING ME ALL THE CARS THAT MIGHT WORK FOR ME IN MY PRICE RANGE. UNLIKE MANY CAR SALESPEOPLE,I DID NOT FEEL PRESSURED TO BUY. I WAS ABLE TO HAVE TIME TO MAKE MY DECISION. THANKS ADAM!

chetherington

Dec 15, 2012

Very pleasant experience. Will definitely recommend. My bought her car a 2013 Scion IQ, two days later I went and bought my 2012 Scion IQ. They we're great.

houseofdav

Dec 14, 2012

We just bought a new truck and we're very happy with our purchase and the overall experience. Everyone was very professional and helpful. The truck was a very fair deal. The person that helped with paperwork process made a lengthy and boring process shorter and enjoyable. All the people with dealt with seemed to be very appreciative of our business, specially Masud.I want to thank you all for your help on making my husband's day.Sincerely,B.David

randy love

Dec 6, 2012

I came in for an oil change and left with a new corlla.....wow, I have been an Earnhardt customer for many years! I love this organization..the employees all represent their company at the highest professional level...no nonsense, genuine, caring...will do anything to make sure I am happy...easy transaction, no pressure, quick...even the upselling at the finance level was good...no pressure, just information to make sure I understood the options...I was very pleased with the way in which this dealership treated me, not only in the new car purchase, but how I am treated every time I come in for service...I would recommend earnhardt toyota to anyone that wants to be treated well and with respect.mike

saiyasaibing

Dec 6, 2012

We had a great experience on buying our new car with the assistance of Michael Turner. It was very joyful to work with him from start to finish. He is nice, patient and friendly and not at all pushy. Not only he answered all of our questions, but also helped us on reviewing all the important contents of the handbook and teaching us all the functions of the each part inside and outside of the car, and lastly he drove our new car to our home very carefully. He is an outstanding sales assistance and is obviously passionate about his job and pleasing his customers. Also, we received Michaels friendly after service call today. This is first time we buying a new vehicle, in future definitely we will come back to Earnhardt and Michael Turner, and we highly recommend Michael Turner to all of you, he is really great and fantastic. Thank you Michael.

asuaviator

Dec 3, 2012

This was my first time buying a new vehicle. I did the right thing a shopped multiple dealerships to compare. I knew exactly what I wanted going to each, which was not common in the color I preferred, pyrite mica. Joe Masiello, the general sales manager took on the challenge of finding one with ease. This is after other dealer told me the vehicle doesnt exist. The sales associate, Patrick Guidry, was awesome to work with as well. They were straight to the point and gave me the best quote on the vehicle out of all the dealers. This first time truck buying experience was far from a stereotypical one. I highly recommend their teamwork to anyone!

jkressaty

Dec 1, 2012

Matt did exactly what he said the service would accomplish and the car was washed and completed on time. I bought the car from this dealership and I will continue to buy from them.

19sweeney48

Nov 26, 2012

I was extremely happy with the professionalism, courtesy, and friendliness I received during my search and purchase of my new Prius. The salesman Jimmy Q provided the best service I have encountered in all my years of buying a vehicle. I will certainly recommend him and Earnhardt Toyota to people I know.

Stranzdg

Nov 17, 2012

Nate is by far the greatest salesman on this or any other planet. His product knowledge was simply amazing. His sales style, and fashion sense are legendary.

ajgabriel2011

Nov 13, 2012

My husband and I weren't sure what kind of used car we were looking for, so we were just browsing. Dieter took the time to answer our questions about certain cars and gave us his unbiased opinion. I will definitely be recommending!

Mikey999

Nov 7, 2012

The overall buying experience is very pleasant. The internet sales manager Nigel is very helpful without hard pushing. also, price is reasonable. The only drawback is the front desk staff. They wont talk to you once they know they are not your salesman.

pacheco_krystal

Nov 2, 2012

I had a great experience with the purchase of my vehicle. Nate was on top of everything and was very helpful and thorough. I plan to recommend people to him for sure.

Chris shade

Oct 30, 2012

Steve Wade is a very professional sales man that shows lots of knowledge and respect for each and every person. Steve took the time to explain and answer any questions that came up making sure everything was clear. Steve wade and the rest of the staff at Earnhardt Toyota have my vote for making my buying experience one of the best and will keep me a returning customer! Thanks again!!

gloriaa

Oct 27, 2012

We were treated like the single most important customer at the dealership. We will continue to come back to Earnhardt for all our needs. They are the best.

Jbray0463

Oct 19, 2012

Knowledgable about all makes of carsTold him what we wantHe took us right to itDid not try sell new or what we did not wantEven after we signed. Kept up service made sure we were taken care of No games. Straight forward courtesy

Josue-djpv

Oct 14, 2012

The sales person john engen was great. He actually did take his time to listen to me and try to help me out.unlike another dealer where all they seem to care was to make a sale. He special ordered the truck I wanted and how I wanted it. I'm am really impressed with the whole purchasing of my truck .

NJFlo53

Oct 12, 2012

Both employees were friendly, professional and took the time to explain all details to me. Also, both were patient while I was making up my mind.

tombybee

Oct 9, 2012

This is the second Toyota Prius we have purchased here and with the friendly helpful sales staff we will be back. Our sales team worked together to help us and went the extra mile to make sure all was to our liking. I will refer my friends and family here to get their next car.The service we recieved on our first Prius was excelent. They sold us a certified used prius for our first car and we upgraded to a new 2012 this time. The price was in our price range and thus far we are getting 53 MPG. Great mileage for any car.We purchased the brand new Prius about 1 week ago. The right front tire had a pinhole slow leak in it and took about a week to get low. I came in to the service department to see about getting it taken care of and they informed me that I had to purchase a new tire at a cost of 131.00 plus 12.00 mounting and balancing plus tax. I was very disappointed as the car only had a total of 230 miles on it 15 of which were on it at the time of purchase. There were no markings on the tire for any kind of road hazard and it was so slow that I had to take it to Big-O tires and get them to submerge it in their dip tank to find the leak. I went back to Big-O and got the tire replaced and a warrantee on all the other tires from them for less than what the dealer was offering to sell me a new tire without the mounting balancing and taxes or any warantee. I paid 125.45 with taxes included to Big-O. For heavens sake the car has been in our possession for a week and two days. I would think that we could have gotten the tire replaced with it being that new. Disappointed

L. Adams

Sep 30, 2012

Paul Fox did an excellent job facilitating our purchase. I would be proud to have him as an associate for my business because of the values he has. We've lived in Arizona since 1964 and have always enjoyed the "that ain't no bull" style from Mr. Tex.

ahw29

Sep 29, 2012

Came in looking for a new Prius. I worked with Josh Liedel, he was very very informative and respectful of my needs. I would recommend Earnhardt Toyota to my friends and family.

srapuna

Sep 29, 2012

Mark went out of his way to check out my new used truck and make sure it was running well and identify any parts or equipment changes that it would need. He had worked on my 95 Toyota Truck last fall and did a great job on ensuring it was ready for a cross country drive. He kept me up to date on the status of the truck.Gary ordered and arranged for various equipment selections I had made for my new used truck. He had to go out of his way to get the equipment and take the truck to the equipment, etc. He kept me up to date on the status of the equipment and installation.They both made me feel like I and my truck were very important and valued by them. I appreciated all the care and attention to detail they provided to me and the truck.

jen12345

Sep 27, 2012

I was in the market for a new car and I was testing all brands. My friend told me I should look at new camrys. I went to a few Toyota dealerships and I did not like the way I was treated. I went to Earnhardt Toyota where I met Adam who new all the features on the camry and I enjoyed working with him. The entire expierence was good and did not take long at all.The entire team at Earnhardt Toyota was great to work with

Kreuserk

Sep 27, 2012

I knew what I wanted to buy and Jimmy made sure I got what I wanted.This is my third Camy purchased at Earnhardt. No need to go anywhere else. I drove from Sierra Vista because the service is the best.

mary&bernie

Sep 26, 2012

Went to Earnhardt Toyota because of these wonderfull reviews. We were was greeted by Gregg Hillen who turned out to be the best Salesman I ever delt with. Gregg was very patient with us. We will definitly return to see Gregg for our next car.

TaylorKitchen

Sep 24, 2012

The boys in there are all awesome. I had been there a few times before looking at cars. This time I finally could get one and Nate was awesome!! Very effectant and got the job done. I love my car!! Couldn't have asked for a better experience.

SirPrius

Sep 18, 2012

I did a lot of research before I picked these guys. Glad I did. They were genuinely friendly, helpful, and have huge pride in their brand, which for me was Prius. Mostly we communicated by email, and you could tell right away that these were not b.s. artists. In person, was even better. No awful sales pressure, none of that. Just a brand new beautiful car and a salesman (John Engen) who owns two of them, and his enthusiasm and knowledge was contagious. I'm a real person, I don't know these people, just telling you about my own experience.

imale

Sep 16, 2012

I have dealt with Earnhardt for the past 12 years. If leasing, buying or trading, they are always very curteous. I is not a vie hours process to get a car. They do put customer suervice first. Sal answered all of my questions to my satisfication.

Helentourigny

Sep 7, 2012

I recommend Earnhardt Toyota primarily because of the ease and lack of pressure from Joe Genco. His professional manner exceeded my expectations and I had been hesitant to approach the showroom due to years of knowledge and experience in the business. Joe made me feel right at home and accommodated all my needs and answered all my questions completely to my satisfaction. I now look forward to my next visit to Earnhardt Toyota.

tjinaz

Sep 7, 2012

This was absolutely the first positive experience I've had purchasing a new vehicle. Oliver is very positive, professional to work with and he knows his products. Roger worked hard to get us into the vehicle we wanted at a reasonable price. We just purchased our new 4Runner last month, but thus far we are thrilled with the vehicle and with our buying experience. I would recommend this dealership and highly recommend the sales team of Oliver Cree and Roger Chavira.

w_k

Sep 7, 2012

I bought my Toyota from Jacob at Earnhardt and have to admit that the process was about as painless as buying a vehicle could be. Definitely a win in my book. Price was where I wanted it to be, financing was easy, and honestly not unpleasant at all. I will definitely check them out next time I'm in the market for a vehicle.

jefco6421

Sep 3, 2012

They did a great job in making us feel comfortable and went over every aspect of the car and the financing of the vehicle for us. Nigel did a great job going over everyfeature of the car and help us set up the blue tooth. Tom did a very good job about going over all that was available in the financing side of the transaction. Jodie and I had a very good experience and would recommend the dealership to others.

gamboafam6

Aug 31, 2012

Was personable, approachable...loved the shorts and polos...professional but not over whelming....KNOWLEDGEABLE! The snavks, tv and kid room was great for my daughter...felt comfortable there and appreciated the late nightmhours for us.

CHayes3

Aug 29, 2012

I was in there the other day to buy a Tundra. I came in contact with Tony and Chris. Both were very knowledgable about Toyota. I ended up bringing my wife in the next to see if she would like the Tundra as much as I did. Well, come to find out, Tony was my sons baseball coach in Junior High. Knowing that, it made the buying experience that more comfortable. I would recommend Earnhardt Toyota to anyone.

jenifer.grimes.3

Aug 28, 2012

Great customer service. No hassle on the price and very little negociation to get the payment I wanted. Adam was a great sales person who went above and beyond to make sure the truck was ready to go in a short time frame.

janderson1978

Aug 25, 2012

I was very impressed with how helpful and friendly Brian Williams was during the whole process of buying a car. Obviously this is a big purchase for our family, so we wanted to be sure we knew all of our options, etc. Brian was very patient in showing us everything that was available in our price range, and answering all of our questions along the way. I was also impressed that once we made the purchase he then took the time to go through each and every one of the buttons on the dash, showing me how to program the radio, and so forth. Overall everyone at the dealership was very friendly and helpful, and my husband and I are both very pleased with the experience.

brbrooks

Aug 21, 2012

Nigel was outstanding!! I never had cause to second guess any information he gave me!! He was very professional in gaining the sale through excellent follow up and accurate answers to my questions!!! He even took a few minutes to program the bluetooth! Its the little things that make the whole experience!! I will be referring friends to Nigel!!!

Bob & Kelly Frank

Aug 20, 2012

8/20/2012We were just looking and planned to trade in the the Spring of 2013. These folks covenced us that now was the time, and made it happen to our complete satisfaction.

geolucky03

Aug 15, 2012

Let me start by saying that I absolutely loathe buying a car and tend to hold on to my cars longer for this reason. I'm apt to change my opinion after having dealt with your sales guy Mike Landau. He treated me with respect (something this old guy hasn't seen much of lately) he was pleasant to deal with and I felt I could trust him. I wasn't at an all day marathon of wheeling and dealing like I have been used to in the past. I felt he gave me a good deal for a 4 runner and was in and out in a couple of hours. I'm very pleased with the dealership overall and will tell all my golf buddies to do some business with Mike.

SpencerCat

Aug 12, 2012

We recently purchased a new 2012 Toyota RAV4 from Earnhardt Toyota in Mesa, Arizona. Our salesperson, Wendy Bennett, went out of her way to find the exact car that we wanted, even arranging to have it shipped from a dealer several hundred miles away.Even the finance manager (Cameron?) was a pleasure to deal with, a far cry from the days when most people would rather have had a root canal than buy a new car.

I love my toyota !

Aug 11, 2012

To whom it may concern!I was just sitting in your dealership waiting for my car to have my oil changed.I was taking a picture of one of the cars on the floor when along came Joesph Akers . He looked at me and said why dont you just take it home!I said do you have any with four doors? So then he took me upstairs to look at some . I owened a 2010 corolla LE I really didnt like the ones we looked at so he took me over to look at the corollas!I really liked the corolla S so we took it out for test drive and I fell in love with it !Keep in mind I was only getting my oil changed and was not looking for a new CAR was not even thinking of it. But Joesph was very plesent so I gave him a chance to talk . In the end I bought a NEW TOYOTA COROLLA S! Wow Joesph and Chris were very nice to work with ! Thanks very much for the great experiance! Sincerly Shawn Zembal

jmlknight

Aug 11, 2012

We bought a Toyota 4Runner from Jacob Cluff. We had the worst experience ever buying a car this time around - until we dealt with Jacob! Dealers were negotiating with us on-line, then we'd show up to buy the car and they didn't have it! We got the run around big time. Jacob was upfront the entire time and very direct. He didn't just tell me what we wanted to hear. We ended up getting the car we truly wanted at a price we felt great about!

Ashleylh24

Aug 10, 2012

I got a great deal on a great car through this dealer! I absolutely love it! What I love more was the friendly service and how fast the employees processed my information. I was in and out the door with a car in under two hours. Kieth Campbell was out salesman and he did an awesome job!

dontat

Aug 10, 2012

My experience at Earnhardt was fantastic. They listened to my needs and adjusted to meet my needs. We got the car we wanted at the price we wanted. Kyle and his manager were very fast and got to the bottom line quickly as we requested. Finance was a breeze with no pressure, just factual information. The one "we owe" we had was minor and taken care of the next day. Fantastic service, friendly, personal, fun.

sroblin

Aug 10, 2012

I have always purchased Toyota's because I know that they are reliable and hold their value. I know what I want when I come in, so customer service is extremely important to me. I purchased a pre-owned certified Camry from Robert Mirrer and this salesperson provided a GREAT experience. Robert seems to be very knowledgeable of what he is selling and was a pleasure to work with.

ChefRachel

Aug 9, 2012

I have never had a better car buying experience. I Dread buying cars and Dave was SO easy to work with. He was professional, pleasant, fun and extremely accommodating. He answered all my questions in a very timely matter and went well above and beyond my expectations. I absolutely love my car...if I knew that car buying could be fun, I might not have kept my last car for 15 years.

jtriessl

Aug 9, 2012

In and out in about 2 hours - total. Got lease on a Prius v. They did all the paper work. Even when there was waiting for paperwork to get done, there was water/juice (and popcorn!). Gregg even took time to set up our bluetooth right before we drove off. This is 4th (5th?) car we've gotten from them, and I suspect we'll be there for our next one.

smbrewer

Aug 9, 2012

Atmosphere at Earnhardt Toyota was very different from the place I had been going to before. Friendly and helpful without being pushy. We didn't really plan on buying the car that day but found what we wanted and made the deal.

sugabellygirl

Aug 7, 2012

The main reason I came to this dealership was because of John Engen. I had talked to a few saleman on the phone before I came in. John was the nicest kindest most down to earth guy who was not pushy in any way. Although the dealership was quite busy that night it didn't really matter as much because of who we where working with. Keep that guy there forever!

pisces1378

Aug 6, 2012

I recently purchased a 2011 Sienna and Dieter Stranz was my sales associate. He is knowledgeable, kind, efficient and was able to get my deal done with literally no haggling. He is awesome!!! I can't until its time to buy another car because my experience with Dieter Stranz was one of a kind and he made buying a car a breeze! My whole car buying experience was stress free! Thank you Dieter!!

Kim Ngo

Aug 1, 2012

We just bought a 2012 Camry SE few weeks ago from Earnhardt Toyota/Scion in Mesa, AZ. The buying new car or used car had nerver been a pleasant to us before, but Nigel A Narain (a Fleet/Internet Sales Manager) of this dealer had changed our perception. Nigel replied to our internet quote within few hours with all of the detail of the car we want with the price of front while other dealers had not provide clear information to us; we chose to call Nigel and process to buy this Camry right at the spot. The loan officer is very nice man (we forgot his name and lost his business card); there was no pressure to buy add on optional for car protections from him (he skipped his lunch to complete our paper work to delivery the car for us). Nigel introducted a Service Manager to us for future contact, and White gloves, Red carpet delivery the car to us. He showed the car function in detail from open door to every neccessity device setup, even help to link our phone to the car Navigator, Bluetooth, and other options. It took us about 2 and half hours to completed all loan doc., paper work, delivery steps and happy drove home in a new car; it would of been a lot quicker if I am not a typical of picky and difficulty person.Thank you, Nigel, for helping us to buy this new car with a good deal (both way, our trade in and new car prices) and pleasant! We would recomment everyone to see Nigel at this Earnhardt Toyota/Scion in Mesa if they need a new car/truck or any needed car issue. Nigel can be contacted at 480-218-2515/7203364 or nigel.narainatearnhardt.com

4doorsedanleowner

Jul 31, 2012

I purchased a New Camry from Joe Pursell in the sales department. The transaction was swift, no hassle, and very professional. Chris his manager was also helpful and friendly. I highly recommend doing business with them, as I will again in the near future. Atmosphere was friendly, great selection, great pricing and strait forward. I'm one happy toyota Camry owner thanks to Joe. Kudos guys!

apd60

Jul 31, 2012

The communication, no pressure sales, actually made buying my Camry effortless, and enjoyable. Nigel, which I have dealt with in the past, and Robert Mirrer, gave me the price I was looking for without haggling back and forth, beating the competion by $1400. The paper work was quick and I was driving away from the lot in less than an hour. I had mentioned setting up an appointment to have the windows tinted the following Saturday, and Nigel set up the appointment, To my surprise, when I picked up my car The Earndharts team had included the tint! No charge to me. The service and sales there were outstanding. And in the future I will go straight to Earnhardts, and bypass the rest! Many thanks to the Earnhardts team..

Beth2012

Jul 31, 2012

Patrick was an amazing help! He got me into the car I wanted at the price I needed! There was no pressure at any time, all prices were explained to me so there were no hidden costs and no surprises. I was able to leave with a great car and my pocketbook still in tact!

laimisk

Jul 31, 2012

I was pleasantly surprised with the level of customer service and overall vehicle buying process. The sales person was great and provided an excellent service, with high attention to detail, and customer needs.

MTJY

Jul 31, 2012

I was helped by Jimmy Q. He was Nice, knowledgeable, attentive, and went the extra mile to help us. I would recommend anyone who goes to Toyota to go see him, He was fair on price and gave us no run around. Made the entire experience more enjoyable. Thanks-

nanuk

Jul 31, 2012

We went in to look at some used hybrids and met with Ruben Valdez. He was very knowledgeable with the Toyota Prius's. We couldn't of asked for a better salesman. He went through a couple cars to find us a good fit and for an excellent price. I would recommend this dealership and salesman to anyone.Thank you Ruben!

kaytemiata95

Jul 30, 2012

I have been around dealerships most of my life and have bought a number of cars. I was very apprehensive about buying. My husband works as the security man at night and had meet Sal not to long ago. They had a conversation and my husband had decided to ask for him when the time came. On the day that we went looking Sal was working and we did request him based on the above. From the time we stepped out of the car we were greeted and treated with respect. There was no games just the transaction. It was the easiest and best experence I have ever had. I got just what I wanted.

BKO

Jul 27, 2012

I had a great experience with my recent purchase. My salesman, Dave Clark, was knowledgeable and a great guy to work with. I didn't feel pressured like I have in the past going to other dealerships. He listened to what I was looking for and geniunely cared about me as the customer. I would highly recommend to my friends who are looking to purchase to come to Earnhardt Toyota and Dave Clark.

HAPPY BUYERS

Jul 27, 2012

Upon our arrival Malcolm met us with a big smile and a hearty handshake. We quickly got our trade appraised and made the deal. All the time there was no hard sell, no pressure, no numbers games. Everything went as agreed in our on line negotiations. In the business office we met Marty G and it was more of the same. A smile, a handshake AND a sense of humor. Marty showed me options as far as accessory alarms and warranties with no pressure and no hard sell. We were finished with the paperwork in no time and on our way with a new Tacoma.Malcolm and Marty made this transaction painless, and even enjoyable. The Earnhardt organization is fortunate to have them represent the company.

Sheaton202

Jul 27, 2012

My wife and I came to the dealership not knowing exactly what we wanted but wanted a car for a future family with great gas mileage. Thanks to Mishos vast knowledge he was able to suggest the perfect car he made the buying process simple and he kept his word. My wife an I feel values as customers and will be sure to use Misho Pendic for all our future needs. Thank you Misho!

SloaneAZ

Jul 26, 2012

What a great bunch guys! I walked in and felt like Ive known everybody in the dealership for years! I had a wonderful experience for the first time after buying numerous vehicles. They made me feel at home ,comfortable,listened to what I wanted, knowing they did not have what I wanted ,it was located and there waiting for me with in a hour! Being on a big budget, with this being my first 2nd car,I never thought it would be possible to own.They all helped work with my budget concerns and we all found out away to make things possible NATE was amazing and I wish I could remember a few more, but there was not one problem I came in contact with .We really enjoyed our time I have the coolest little IQ ever, and well, I think we have found the ultimate dealership for us in the future! Keep up the great work,Ive never had so much fun buying a car and that is a hard one to find!

TCrea72

Jul 26, 2012

I had a wonderful experience dealing with Breanna and Nigel on the phone and in person. This was the fastest I have ever bought a car in my entire life. They were nice, polite, answered all my questions, and even fixed something when I pointed it out and gave me a rental car while they fixed it. They did everything they could do to make my experience a pleasant one. I will not hesitate to share my experience with my friends and family. Thanks.

JulieFranklin

Jul 25, 2012

Brian made it very easy to purchase a car. I was buying for the first time and honestly was very skeptical about going into a car dealership. I have heard so many things about car dealerships that I was nervous to say the least. I told him right off the bat that I was not buying at the moment, just browsing. He was very curtious and did not push me like most people say car salesman do. He showed me everything that I wanted to look at and gave me options in both the new and used vehicles. I returned two days later to purchase the car he test drove with me. Overrall, Brian was very helpful and put my mind at ease.

capshaw

Jul 24, 2012

Kyle was very friendly but not agressive. Kyle was able to completely describe the car and its features. He stayed with us the whole time, showed us how to drive the car. Helped with making sure the car was the right size and then the change over when we found out we needed the larger car. (Its complicated)Chris was so helpful in getting the financing to the level we needed it. Went several times to redo figures to make it work for us. Both were very great to work with.The finance guy in the office was great also. (sorry I can't remember his name)Kyles extra touch was giving us a page with a bit of his personal information.A very pleasant car purchasing experience. If the car runs as great as the people that sell it, it will be perfect. Thank you to the Kyle and Chris for doing a terrific job and making the purchase fun.

cjolley

Jul 24, 2012

From the moment we met Paul we were treated exceptionally well. We felt comfortable and at home. Never at any time did we feel pressured or uncomfortable. He discussed all of our options and after he saw me try to get into the truck, suggested that we should consider running boards or tubes to help me get in. ( I am 5'2" tall). He showed us around the dealership (beautiful store)and introduced us to others. He meticulously went over every aspect of the truck and how it worked. He answered every question we had (and there were a lot) with patience and kindness. When we were ready to leave, we not only knew everything about our truck but we had also made a new friend. I really don't think we would consider buying from another dealership or salesman. Our son will be looking for a car in a year and Paul is the one we will be coming to.P.S. We love our Toyota Tacoma!!!!

keion123

Jul 23, 2012

I wanted to send you a huge THANK YOU! Nigel and Earnhardt, having made purchasing my new Camry, such an effortless, pleasurable, no pressure buy. Nigel, your services went beyond my expectations. I have personally dealt with you in the the past and I thought that time was great. This purchase exceeded my expectations plus more. You have won my loyalty and will recommend Earnhardt's to everyone else I know looking for a new car. Again Thank you so much NIGEL

anniemmg

Jul 19, 2012

As a single, working mother, the task of buying a car alone was daunting, to say the least. After looking for a car at several dealerships throughout the east valley, I chose to purchase my car at Earnhardt Toyota Scion in Mesa. Adam Cytron was instrumental in my decision to buy at Earnhardt.Adam communicated well, answered my questions and helped me to feel comfortable during the car buying experience. I would highly recommend this dealership and especially, Adam Cytron, for future car buyers.

JarenB

Jul 19, 2012

Good morning,I'm writing this letter to express how appreciative and thankful I am of the hard work and excellent service I received yesterday at the Earnhardt Toyota dealership. Prior to arriving there, I had began shopping around to find the right truck. My experience with the other local dealerships was not bad, however, I would describe it to bland and typical. The major underlining factor that put Earnhardt in first place was simply how well their entire staff treated me while i was there. Furthermore, I wanted to let it be known that Mauricio Valdes at the Earnhardt Toyota Finance Department is a stand up guy. I've made mistakes with my credit in the past, and simply not paid attention to it making my score was low. Mauricio and his colleague went to battle for me, so to speak. They were very kind during the approval process, and kept me informed every step of the way. I was so impressed by the service and overall experience I had with Earnhardt, that I continued the ignore the multiple calls and texts I was receiving from the other dealerships asking for my business because I knew that I wanted to buy a vehicle from Earnhardt, and was confident I would receive the best deal.I've honestly not one to write a review, but honestly I'd give my experience a 10/10 across the boards. I'm going to be sure to write a google maps review as well. Thank you Mr. Ed department and thank you Earnhardt Toyota Finance Department!

hampcamp

Jul 17, 2012

After having such a poor experience when buying my previous car at another dealership about 10 years ago, I communicated clearly to the fleet manager (John) at Earnhardt that I wished to make a purchase that was smooth and free of game-playing. My goal was to purchase a 2012 Toyota Prius before the end of the year. I shopeed around a few dealerships so that I could have no doubt that I picked the right people to work with this time. Both John and the Brad (manager) were attentive and listened to my requests.

jdjacobs

Jul 8, 2012

We had a great buying experience from Earnhardt Toyota! We worked with Gregg Hillen and Cameron Naylor who where very helpful in finding the perfect truck for us, they were not at all pushy and walked us through the entire process. Would definetly recommend them to anyone! A+++++++++

possAZres

Jul 8, 2012

Friendly, not high pressure. Follow through on what they say they will do. Went more smoothly than last two car purchases at other dealerships we had.

jean slater

Jul 7, 2012

Only went to look and received such great service, I ended up buying. It was my first "foreign" car purchase and received excellent customer service.

lleonesc

Jul 3, 2012

My experiece at Earnhardt Toyota was excellent! Jacob Cluff was a huge help in finding the right Prius for me. All memebers of the staff stand out as excellent and I am thrilled with the car. I definitely feel like I am part of the Toyota family!

EPFRS

Jul 1, 2012

I recently bought an FRS from Earnhardt Toyota. I dealt with a dealer named Tony. Tony was extremely helpful and very informative, especially considering this was my first purchase of a new car. Before coming into the dealership, my parents had informed me of how a dealership works and how most salesman can be with customers (very negative or pushy). Tony was the complete opposite; he was very friendly and not pushy at all. I even brought my mom in, not only as my co-signer for the final paperwork, but I also really wanted her to meet Tony and see how easy going he was and how comfortable he was to work with so that she could change her mind about how salesman can usually be. Tony also introduced us to our finance manager, Cameron. Cameron was also very informative, helpful, and also not pushy at all. I felt very comfortable through this entire process. If you are a first time buyer, like I was, or even in the market for a car, I would highly recommend Earnhardt Toyota. Ask for Tony or Cameron and I can assure you they will take good care of you. I couldn't have asked for a better car buying experience!

2panther9

Jun 30, 2012

I was pleasantly surprised when I found a salesmen that greeted me with a smile and wasn't pushy when it came to decision making time. I felt like I was respected and was treated with respect and dignity when I buy another Toyota it will be with no other then Oliver Cree from Earnhardt Toyota in Mesa, Az.

chelseyanette

Jun 30, 2012

Joe gave great customer service. He was friendly and didn't try to pressure me. He took the time to explain everything I wanted to know. And even went above and beyond to help out with returning my rental and making sure I had a ride back. I highly recommend using the Earnhardt Toyota dealership because of the great experience that I had there.

Anissah

Jun 29, 2012

I visited Earnhardt Toyota to purchase a new Camry. My salesman Omar was very polite and listened to what I needed. Omar found me the perfect car at a great price,but I still wanted to think about it before I made the purchase. Omar allowed me to go home without any pressure to purchase that night. I was shocked, every other dealership before that has tried to pressure me to buy the same day. The next day, I went to see Omar, bought my car and had the best car buying experience. Omar was very professional and a delight to work with. I would recommend Earnhardt Toyota to anyone who needs a car. Make sure to ask for Omar, he is a great salesman.

Mfoulds

Jun 29, 2012

Looking to purchase in a few weeks. Sales person was very helpful in finding a car. Not pushy. Very friendly. Would refer friends or family to Joseph.

Brian austin

Jun 28, 2012

This is the third vehicle that I have purchase from Steve Wade and Earnhardt. Every time they have the lowest price and give me the most for my trade. I love my new campy.

happypriusowner

Jun 27, 2012

Purchased my Prius from Joe Pursell, fast, professional, great experience. I highly recommend this dealer. I will purchase my next vehicle from Joe Pursell. Thank you for making the car buying experience enjoyable.

John Shields

Jun 27, 2012

I have received great service everytime when visiting this dealership. Employees always have a warm greeting, and let you know your business is appreciated. I make an appointment, and service is quick. They check the car, and report any findings of items possibly needing attention. However, there has never been any pressure if I choose only the service requested. Totally professional. And, I always get the same service adviser, Robert D' Elia, who is outstanding. It is truly personal service, and you're not just a number. Finally, they have a pleasant waiting area offering free drinks, a hot dog, and even hot popcorn. Tough to beat this combination. Earnhardt has every right to be proud of their service department. I purchased my car there, and the sales department also deserves plaudits.John ShieldsQueen Creek, Arizona

kriswhite

Jun 26, 2012

Great experience. Jake was wonderful, honest and listened to what we said. I would recommend Earnhardt anytime to anyone. I appreciate the fact that Jake was not pushy, asked us questions and found us exactly what we wanted.

sethearnheart

Jun 26, 2012

Salesman Jacob was very informative and pleasant to work with. The finance office was very helpfull and worked with me to get the deal i wanted. Its was certainly a no bull experience and will do business with them in the future. recommend highly!!

solsen500

Jun 26, 2012

Process was hassle free and the sales person Nigel was so nice and easy to work with. I feel he went the extra mile to help me find what I was looking for with no sales pressure.

Melboyd

Jun 24, 2012

Nigel came through with exactly what he said he would do and exactly what we asked. Very refreshing to deal with someone you feel you can trust. Great experience.

deedong

Jun 23, 2012

I have just purchased my third Toyota from Jack at this Toyota dealership. I have recommended Jack and this dealership to all my friends and family. I know where to go when it is time for my next Toyota. Thank you Jack and Earnhardt Toyota!

follestad

Jun 23, 2012

We purchased our second Prius from you on June 22nd 2012. We had a good experience witheveryone there especially our salesman Hayden Swann. He was so knowledgeable andprofessional. We were very impressed with him. What a nice young man, he is definitelyan asset to Earnhardt Toyota. He certainly knows his job well for such a young man.He is by far the best salesman we have ever had. He answered all of our questions and then some. He told us and showed us everything about our Pruis. We did not necessarily want to buy another vehicle yet but because of him we did. Treat him well. Steve & Mary Follestad

dbewley

Jun 22, 2012

Great experience, best customer service and very timely, got us in the right vehicle and we ended up buying 2 of them. Really was a No Bull experience, Would highly recommend this dealership all done with a great attitude.

EPrice

Jun 22, 2012

I recently purchased a Toyota 4runner from Jimmy Q. at Earnhardt Toyota. My husband had been working with him for a few years waiting for the perfect moment to purchase. The warranties on both of our Lincolns were up, and the issues began, so instead dropping money into the old cars we decided to switch to what we both consider to be a more reliable brand. A week later we both left with new cars. I have to say that dealerships are not my favorite place to be, there are tons of overwhelmingly obnoxious salespeople that will say anything to close a deal. That's where Jimmy comes in! He is amazing. He was so kind and knowledgeable about his product. He's been with Toyota in some fashion for over 15 years and believes he is working for the best car line out there. I think he owns 3 toyotas and I know one of them is over 20 years old and still running. Anyway, think Willie Nelson as a car salesman. He is so not your typical salesperson in the sense that you feel like you can actually trust what he says. The best part is, you can! We had a great experience at Earnhardts but I truly believe that is was because of Jimmy. Reading the reviews definitely makes you want to shop somewhere else, but you can walk right by all of the sales guys and ask for Jimmy Q. at the reception desk. He is your man!

fidelparada

Jun 21, 2012

I had been looking into buying a car for a while so I had gone in on multiple occasions to look at the FR-S specifically, on my last visit, Eddie one of the sales manager put intoduced me to Josh liedel, great guy by the way. Josh went and showed me the features of the car he went through financing with me and told me what I would be paying for how long at so much interest. He answered all my questions and when it was finally time to deliver he stayed with me til I was satisfied with the car. Josh is a great guy he was attentive to my needs, courteous and went the extra mile to make me satisfied. I have to say I am a very picky customer so when I recommend Josh and Earnhardt that really means something, no bull as Earnhardts slogan is. Thank you guys at Earnhardt Scion, I love my new FR-S, also special thanks to Josh Liedel.

noremac99

Jun 21, 2012

FROM THE TIME I GOT ON THE LOT, FROM THE CLOSING OF PAPERWORK AT FINANCE, I WAS TAKEN CARE OF IN THE FOLLOWING WAYS:MADE COMFORTABLE -- (FOOD, WATER, A/C)COMMUNICATION -- WAS ALWAYS TOLD WHAT WAS GOING ON AND HOW LONG TO EXPECT TO WAITFINANCE -- EXPLAINED EVERYTHING VERY WELL AND FELT COMFORTABLE WITH ALL THE DETAILS

Rick_quick

Jun 21, 2012

I was looking at cars online and called to inquire a few vehicles. Malcolm was great, helpful, and very knowledgeable of the vehicles and their features. He was very polite, and didn't treat me like I was dumb or just someone who was wasting his time. I came in and he was just as nice in person, willing to show me as many cars as I wanted to see with no hesitation. He wasn't like a normal car salesman, just pushing and pushing without knowing the product he was selling, instead he was patient and thoughtful, and MOST importantly he listened to me. He also looked to see if any of the other Earnheardt dealerships had a car that suited my needs, that blew my mind. Malcolm was THE prime example of a perfect employee, and I would recommend the dealership and especially him to anyone and everyone I know. Good jobThanks.Rick

asgtmaj

Jun 19, 2012

Started my search for a vehicle on line and was scanning the Earnhardt inventory on their website. I had requested a quote for a new Camry and within minutes John called. He was very professional, we discussed my needs and he was very patient in finding the right car for me. We agreed to one particular vehicle and I agreed to meet him two days later at the dealership. The service John provided was great and he was very knowledgable of all the Toyota vehicles. So knowledgeable in fact that he could explain in depth features and options I would only expect an engineer to understand let alone explain in layman terms. John is called the "Professor" by his co-workers. Financing with Brad was also the best service I received in a long time. By far my experience with the entire staff of Earnhardt was OUTSTANDING. I will be letting all of my friends and family know of the quality service provided by such a professional staff.Dr. Bill Walsh

icsdlp

Jun 19, 2012

Our salesman, Misho Pendic, was absolutely outstanding in every respect. This was perhaps the best experience I've had in buying a car. The specific car we wanted wasn't in stock and we did find another dealer had one on hand for only $75 more. Even though we knew we might have to wait up to 5 days for it to come in, we decided to buy from Earnhardt due to the outstanding service we received from Misho. This proved to be the right decision as the car was delivered to our home the next day by him, which exceeded our expectations. I would highly recommend Earnhardt and Misho to our friends and acquaintances.

tthagard

Jun 19, 2012

As a first time car buyer, I was worried about the typical "car salesman" attitude. Nigel Narain went completely against the stereotype and provided me with the best customer service I have ever experienced. The whole process was made very simple, thanks to Nigel, and I have already started recommending this dealership to all my friends. Not to mention, I named my new Nissan Versa after my salesman, so he had to be great!

ericwibbing

Jun 18, 2012

I pretty much knew what I wanted/needed when I went into the dealership. I let the salespeople know this. From there it was quick transaction. Within one hour I was with the finance representative. Within two hours I was driving away in my new automobile. Overall, it was a very pleasant experience.

smryan09

Jun 18, 2012

I have purchased 2 vehicles from Earnhardt Toytota so far and I will keep going back to them. They have great staff who are there to help you in any way possible. They also have a great service department who are very prompt when you pull up for service and their parts department is amazing too. I have and will continue to reccommend my friends and family to Earnhardt Toyota/Scion and encourage them to purchase a Toyota over any other vehicle.

Davidkempen

Jun 15, 2012

Went to drive a prius with my wife. I use to sell toyota's back in Oklahoma so I was geared up for the big push. It was so easy and painless. Did not have to go back and forth bickering. Ruben.Valdez is the best salesman I have every come across. Ruben brought an offer that was to good to pass up. The manager that moved here from Ohio was awesome. He came out and sat with us and talked about things. If you want a good car experience go see Ruben Valdez and tell him David Kempen seny you. You will be treated like family.

seaninaz928

Jun 15, 2012

I was recently involved in an accident, my car was totaled, and I had no rental insurance so I was a little worried about transportation to say the least. I decided to call up Earnhardt Toyota to get some advice as to what my next step was because I had a great experience a couple years ago working with Gary prior. Needless to say he never dissapoints, Gary was able to work a deal out where I brought in my settlement paper work showing my loan was going to be paid off in a total loss claim, and by doing so he was able to get me financed for a new car. He was able to advise me appropriately by listening to my wants, acknowleding them, and then recommending the proper car for me. Gary is a true advocate, and makes a car buying process a great one, there are not many car salesmen out there that you can trust, Gary is one of those few that you can.

Scruffy49

Jun 14, 2012

Sal was very knowledgable about the car. He was a pleasure to talk to.ALways helpful.A great asset to the team.Paid attention to details.

BShockey

Jun 13, 2012

I stopped without an appointment to have the last of my five new car two year warranty oil change/service work done. Everyone from the welcoming greeter to the service manager to the final payment cashier (no charge work) were excellent. The work was quick and efficient, done within their projected timeline, and even though I had turned down their free car wash - they would not let me leave without cleaning the windshield! A job well done...

iambreaux0522

Jun 12, 2012

After months of research I climbed the diving board, walked to the edge and dove in! OK, I turned on my computer, found several Toyota Dealers, expressed interest and hit "Send". Literally within minutes, NIGEL NARAIN responded. It was a perfect car buying experience from there. Questions were asked ... and answered, the application was sent over to me, completed, returned and after a call to my husband, NIGEL NARAIN & ROBERT MIRRER were there to great us at Earnhardt. I was shown the car I was interested in, two different interiors - I preferred the black. I asked if they had the Highlander in red and ROBERT MIRRER literally had the crimson Highlander in front of me within minutes. I chose the Blizzard white with black leather interior ... her name is Juliet. NIGEL had to leave and ROBERT stepped right in, had us to financing with MARTY and we were in the car. We were walked all around the car and time was taken to show how every thing worked and where to look in the manuel if we couldn't figure it out - ROBERT even paired my cell phone for hands free usage. The thing that impressed us with NIGEL NARAIN & ROBERT MIRRER most was the sincere invitation to call or "drop in" if there is ever anything they could do to help. From the initial email, to greeting us at the door with a warm handshake and cold water, the walk through, every question answered with confidence and clarity, we were comfortable and felt informed, respected and pampered. Before we drove away we had the tutorial on the car and a list of phone numbers for services that were already being scheduled (installing the alarm for starters) and are now very happy customers ... for life. Eddie, my husband, has already picked out his next vehicle and it will be purchased directly from NIGEL NARAIN & ROBERT MIRRER. They made the experience a pleasure and followed through with phone calls and the same sense of sincerity that got us to sign on the dotted line in the first place.Highly recommend Earnhardt Toyota, NIGEL NARAIN & ROBERT MIRRER and MARTY, to all our family and friends. God willing we will be back by year-end! Happily, Pamela and Eddie (and Juliet looks great in our garage ... I swear she smiles and winks everytime I walk out there!)

neeshacodygoofy

Jun 10, 2012

I enjoyed working with Nigel Narain during the whole process of purchasing my car. I like that he is still available to answer all my questions even after my purchase. In fact I called him today, Sunday, with a question about my alarm system. He is very patient with me and answered my question. I love my car.

darlingdean

Jun 7, 2012

this was a great experience in buying a new car. the sales team did a great job in getting us the car we needed and knew everything about the car. i would recomend this dealership to anyone!!

Emmalee Sweet

Jun 6, 2012

I think the general population would agree that purchasing a new vehicle is usually a very stressful experience. Not so with T J Randt at Earnhardt. Our experience was as pleasant as could be start to finish. Earnhardt also had a very nice inventory of vehicles to choose from. We found great sales price, interest rate and trade in value. I would certainly recommend Earnhardt Toyota Scion and expect to return for not only great follow up complimentary services on purchase of a new vehicle but also to purchase again. Thanks T J for all of your conscientious friendly work!

mrreed

Jun 1, 2012

The sales team at Earnhardt Toyota are very professional and friendly. I would recommend Earnahrdt Toyota to anyone looking for a Toyota or any used car. Ask for Tony Chavez or Telly! Willing to go out of their way to satisfy a customer.

Ibsonp

May 31, 2012

I want to thank you so much for your time and business.also told my friends and family about Eanrnhardt ToyotaDealership and their kindness and friendship.Is Really good!!

redrav4

May 31, 2012

The experience was great due to the salesman,Oliver Cree,and the friendly staff at the dealership. There was no pressure and everything was thoroughly explained regarding the paperwork and the vehicle features.

sunbird12

May 27, 2012

Service Department is top notch.... especially working with Service Adviser Chuck W. with previous service needs for the 2010 Prius we traded in.For this visit, leased a 2012 Toyota Prius V. Nate was exceptional as a sales associate.... knowledgeable, friendly, courteous. Have never been so impressed with a salesperson as I was with Nate--knew all the features of the vehicle and explained/demonstrated them with confidence. Marty (finance dept).... also was professional, knowledgeable, friendly and courteous.All paperwork went smoothly and processed efficiently.

laurenicolee

May 25, 2012

I had the pleasure of working with Kyle Stone during my purchase of a 2012 Scion TC. Overall, I had a good experience. Kyle isn't like most car salesmen. He was very patient and courteous to my needs. I left feeling like he went way out of his way to see me happy. I left feeling very happy. The only downfall would be the service department. I went in twice complaining of a broken radio, and they refuse to replace it.

Tatmanfan84

May 23, 2012

I came in to Earnhardt Toyota because I wanted a new car. I was a first time buyer and Ruben was very knowledgeable about the leasing options on new Scions. I would send anyone that asks to Ruben because he makes the car buying experience enjoyable and fun. I will always be an Earnhardt coustomer all because of the sales person I had.

luella003

May 21, 2012

When I arrived at Earnhardt Toyota I was instructed(by phone earilier) to ask for Chris from Ohio as there are other employees with the name Chris.Very courteous . I told him what I was looking for in a vehicle and he run the numbers for me and they did have a white Toyota Yaris available. James McGin was the next person who worked with me, very helpful, explained every thing as he did the paperwork and he explained everything very well. Tom Lepper was the person next to finish the paperwork in sales.The service given me at Earnhardt while purchasing my new vehicle was very good.Your employees at Earnhardt Toyota are very pleasant and enjoyable to do business with, polite,courteous,friendly and knowledgeable. Thank you.

TSCUDIERI

May 19, 2012

GREAT CAR, GREAT DEAL, GREAT SALESPERSON, MR MIRRER FOUND ME A GREAT CAR. HE NEVER GAVE UP HE WOULD CONTACT ME WHENEVER HE HAD A VEHICLE HE THOUGHT I WOULD LIKE. HAS BEEN IN CONTACT WITH ME TO MAKE SURE I WAS COMPLETLEY SATISFIED.TELLING ME ABOUT NEW PRODUCTS AND KEEPING ME INFORMED. I RECCOMEND ROBERT MIRRER AND ERNHARDT TOYOTA TO EVERYONE.

AZ2007

May 17, 2012

I came to Earnhardt Toyota on a referral from a preferred car buyer program. Jim and Jack handled the transaction very well, with no high pressure. They were very accomodating in working out a purchase that would fit my budget. I am please with my new car and the way I was treated at Earnhardt. NOTE: I didn't rate "Quality of Work" because this visit was for sales and not service.

chkcsk

May 17, 2012

All the employees we met worked very hard to be sure that the sales experience was excellent. They sought feedback on how the experience was going several times to be sure that we were satisfied.

cstricker

May 16, 2012

I went to this Toyota dealership because my maintenance light was on and it was time for an oil change. A few weeks ago I hit something on a local freeway and lost the lower 'vent' that protects the AC condenser. I met my service advisor (Bob Delia) who walked me through every step of the process. Less than an hour later, I had my car back with the oil changed, the tires rotated and the grill replaced. Couple that with a free carwash and I left a very happy customer. This dealership (and Bob) will continue to get my business.

Panda1366

May 16, 2012

After close to 3 years of going back and forth between new or used I'm happy to say the team at Earnhardt Toyota Scion helped me into my first new car! Jimmy Q and Joe M we're very helpful and put us at ease. Jimmy Q was very knowledgable and his experience shines through. I love my new XB. My boyfriend and I have visited many valley dealerships and I am so glad that I took the recommendation to try Earnhardt. Thanks Jimmy & Joe!

dfron

May 12, 2012

Great experience. The staff was professional and knowledgeable. No pressuring, truly "No Bull"! The service plans offered to us were customizable, and our finance agent Tom took the time to thoroughly explain everything.

lindawhitelion

May 10, 2012

We had excellent customer service. Our new car was ready on time. We will recommend this dealership to our friends and family. Our salesperson was very polite and gave us good customer service.

paramoreap

May 7, 2012

I was very happy with the service I received at Earnhardt Toyota in Mesa, Az. My salesman treated me with excellent service. I would definitely return to this dealership.

jameshamilton

May 2, 2012

Nigel was very helpful and knowledgeable about the car I was interested in. He made me feel good about my experience and purchase and took the hassle and discomfort of buying a vehicle out of the equation. I have purchased cars in the past, usually it takes the whole day and by the time you have the keys in your hand and you are driving out of the lot, you wonder if the decision you made was for the best or if it was even your decision at all. I never once felt like I was being taken advantage of. The decision to buy a new car is stressful enough and the last thing you need is a money hungry sales man pouncing on you. Nigel understands this and is definitely on the other end of the spectrum when it comes to the typical car salesman stereotype. Whether I choose to drive my new purchase until it falls apart or trade it in for something newer a few years down the road, I will definitely go back to Nigel.

Acetopgunka

Apr 29, 2012

We purchased a Sienna back in late 2008, and have had the vehicle serviced hereMany times, with the recent purchase of a TacomaWe are now a Toyota family, and with no reservationsWe have and will get A+ service from this dealer! Absolutelywould recommend this dealer.. "No Bull"

dhassing

Apr 18, 2012

I had yet another pleasant experience with everyone at Earnhardt Toyota in Mesa, AZ.From the sales associates ( Mike Landau, Robert Mirrer and Telly Papagianis ) to finance guy Tom Leeper to Gary Childress accessory manager. They all did wonderful in walking me thru the process. I have bought before from this dealership and will again in the future.I like how they explain everything and show you how all the high tech toys of today's vehicles work. I really liked how Robert Mirrer set up my Bluetooth link from my Iphone to Entune system. That was extremely helpful.Gary Childress in service ( accessory manager )knows me and we have worked out any issues I have ever had with my 2010 Corolla I also bought here. I know he will continue to do right by me and that is priceless.Tom Leeper in fiance was not a high pressure pusher of upgrades unlike what I get at other dealerships in the past. He takes his time going over your options and explains in detail what he is presenting so you can make the decision to get that product or not depending on your needs, not the dealerships. I also have an excellent experience every time I brought my 2010 Corolla in for service. From the curb personal who write up what is being done to the shuttle drivers to the parts counter at checkout. I always got what I deserved, friendly and professional. If they for some reason can not help you, they find someone who can. Overall I highly recommend this dealership for both sales and service.

vmfarrington

Apr 18, 2012

We traded in 2 cars for one it was a pleasant experience at Toyota. Joe Purcell was very professional and knowledgeable. He was not overwhelming or pushy as some sales man can be. I would definitely buy and trade cars with Joe again. -- V Farrington

LisaWhite

Apr 16, 2012

On April 6, 2012, I purchased my Scion XB at Earnhardt Toyota Scion. It was a great experience purchasing the vehicle and I love my new car! Brian Williams was my salesman and he was awesome to work with! He was friendly and informative. He ended up meeting my whole family in the buying process and he fit right into the family, we all got along great. Brian has made me feel very comfortable with contacting him in the future with any questions or concerns. The manager and finance manager were friendly and were great to work with as well. I am a satisfied customer and I look forward to continuing to have a great working relationship with Earnhardt Toyota Scion.

Printezis

Apr 12, 2012

Excellent overall experience. It has been about 10 days since i got the new Toyota Prius, John Engen was very helpful, followed up one week later, and went the extra mile to make sure i was 100% satisfied with the car sale. The process was quick, straight forward, and got a fair value for my trade in as well -- which is always a plus : ) Both this dealership in general and John Engen personally are highly recommended. ~ A.Printezis

gbchav

Apr 6, 2012

The service we received from Nate Augustson was outstanding. He was very informative and not pushy at all. He answered all our questions and pointed out the value of the vehicles we were looking at. Buying cars has always been a stressful ordeal for us and this experience was just the opposite. The environment was informal and very friendly. The teamwork between Nate, Troy, and Tom was great and collaborative. We enjoyed our buying experience very much! We are spreading the good word tol all our family, friends, and neighbors! Thank you very much for your quality sales and service. We love our new RAV4!Gerald and Barbara Chavarria

brentswillis

Apr 4, 2012

My wife and I arrived at the Earnhardt Toyota almost afraid to get out of our car for fear of the same horrible car shopping experiences we had previously had. We were so impressed with the relaxing, no-pressure, family feeling we were greeted with at the door and that lasted through our entire shopping experience. I have never been more impressed and grateful for the friendly staff and honestly at Earnhardt Toyota. We will be returning for all of our future car and truck purchases. Thank you all so much for your time and patience and for making our vehicle purchase enjoyable and not dreadful.

bobrmonroe

Mar 28, 2012

Very enjoyable car buying experience. I dealt with one of Earnhardt Toyota's internet managers, Jim Mauna, via email to negotiate the price of the vehicle. He was very straightforward, honest, and direct in all his reponses to my questions. Once we arrived at a negotiated price, we scheduled a test drive. I arrived, gave the car a spin, signed a few papers, and was out the door in an hour and a half. It was very enjoyable and I would recommend dealing with Jim Mauna if you are comfortable with email communication.

Bob Kelley42000

Mar 27, 2012

I know some people vote a '5' on everything. I am not one of those people. From the first time I contacted a random phone number at Earnhardt Toyota, I was treated as if I were a well liked, long time customer. Jim talked to me as if he knew me. He actually sold me a vehicle that was what I needed, not what I wanted. I wanted a Rav4 Limited and ended up with a Highlander Limited. It wasn't hard for Jim to sell me a vehicle. The vehicles sell themselves. It was the personal touches from Jim and Tom that sold me.Bob Kelley

gmurphy

Mar 26, 2012

Earnhart Toyota by the Superstition Mall in Mesa is one of the friendlist dealerships I know. We bought a 2008 Yaris there & have had our maintenance done there. They always get you in when you need to come & their friendliness makes it easy to ask questions. My husband & I have been very happy with this dealership. Thanks Earnhart's Toyota. Bev Murphy

Diania Buchholt

Mar 25, 2012

I have been a customer at several Earnharrdt Dealerships for the past 6 yrs...service and sales excellent...General Managers of the highest quality....Experience at Earnardt Toyota was when I took my Rav 4 in last yr....Car was making noise in front end...I 1st took it into a Toyota by my hse...spent $300 plus their...left still making noise...took it to Earnhardt Toyoto right after leaving other dealership...left my vehicle few hrs for them to ck..Recd call ready for me..told me everything was good..problem was laying on the floor of my car...guess what they found...a huge rock in the frame...they washed my car..car I ate the hot dogs..great atmospher...With No Charge...I wont trust anyone else with our vehicles....I appreciate you guys much at Earnhardt Toyota...Proved to mehow trustworthy they are...I could have charged lots but was noticed..Thank you much. Diania

townbrown

Mar 23, 2012

I bought my Tundra from Patrick Guidry in 2010. He's been with Earnhardt for years and for good reason. Last weekend after test driving a bunch of cars, we purchased Camry from him as well. He always says "these cars sell themselves" and he's right. Marty in finance was also very nice. These guys will take as much time as you need to answer questions and go over paperwork. They also adjusted my deal to something that worked for me. I love my Toyota's and very happy with the service. These folks are making huge Toyota fans out of me and I'll be buying my next one from them too. Thanks Patrick.

jjjjjjjjjjj

Mar 16, 2012

The sales manager Eddy is very rude! I bought a used vehicle from them (They made a killing off my trade in) and part of the agreement was they were to fix the broken clips on the front and rear bumper. They fixed most but left some. So I called and he gave me a run around and when I asked to talk to his manager he told me NO! Their finance department sent my mom a blank power of attorney form and asked to have her sign and send back... I was very mad that I was told no when asking for a manager and them sending blank power of attorney so I called the assistant GM, Tom, to get things fixed. They fixed the missing rear bumper and painted some needed parts (extra that Tom added) and typed the power of attorney and resent to my mom.

tavimocanu

Mar 15, 2012

John Engen was by far the most amazing sales representative I have ever had contact with. He made my car buying experience friendly, personable and my whife wants to bye in a few mounts from this dealer I was very happy with my over all purchase from the Susperstition Earnhardt Toyota. March 1 2012

lesliesh

Mar 12, 2012

I had an excellent experience and highly recommend these salespersons. So much so that I bought 2 cars in the same week! Top notch services.

Brent Gordon

Mar 3, 2012

Top shelf service and friendliness describes Earnhardt Toyota. Really made you feel you and your vehicle is number one to the organization. I really liked the service summary and vehicle wash. I will definately be returning for service work in the future.Brent GordonHigh River AlbertaCanada

jameswarb

Feb 25, 2012

Bob and the entire staff that I had contact with was great. They made what could have been a pain in the neck, a very pleasant experience. However, the donuts were great but nexttime I would like ham and eggs!!!! Thanks, Jim

Ned Hedges

Feb 22, 2012

As an 'out of town' Toyota owner, I visited the Earnhardt dealership to check out some lights on my instrument panel indicating issues with the car. The service people were really magnificent, treating me professionally and responsibly. They identified the issues quickly, recommended service and repairs, and gave me alternatives for action. I was confident that the repairs were needed (not 'invented'), that they would be done quickly and efficiently, and that the cost was reasonable. Their performance was right on the mark! I was more than satisfied. When I am in Mesa, AZ, again, I will go there in a flash--for any kind of automotive needs!

jameswarb

Feb 16, 2012

Everyone at the dealership was wonderful and a pleasure to deal with. They were certainly glad to see me and other customers. It was a breath of fresh air to be treated so professionally by this group of people. Thank your for a pleasant experience! Jim

lagati

Feb 11, 2012

Nigel explained to me every step and his supervisor also was of very helpful.i had a good experience and i will definitely go back to this dealership

mesaoz

Feb 8, 2012

I have had my toyoto for 18 years and this is only the third time that I have had to have any major work done on it. I always take it to a Toyoto Dealer, don't trust anyone else with it. It is still in great shape after all this time. I have been driving Toyoto's for at least 40 years wouldn't have any other make of car.

duncankunz

Feb 5, 2012

When I arived at the Earnhardt service bay yesterday afternmoon with a broken handle on my Scion hatchback, I had three questions for the Mr. Berkheimer, the service advisor: How much will the part cost, how much will you charge to install it, and when can I have it done? He returned three or four minutes later and told me the price and that he could do it immediately; and it would be complete in an hour and a half. I spent the time relaxing in a service lounge; after an hour Mr. Berkheimer came out and said the car repair was complete and the car was being washed. While I was waiting for it to be delivered, he provided and reviewed with me a detailed -- and prioritized -- printout of suggested maintenance item for my Scion, along with coupons.When I picked up the car, I noted that the repair was done perfectly and the car was cleaned at no extra price.I would recommend the Earnhardt Toyota service people without reservation whatsoever. Mr. Berkheimer and his associates provided professional and timely service and their friendly and helpful demeanor left me with a good feeling. This was my first experience with them, but it will not be my last. You -- and they -- can be assured I will return ther for any subsequent work.

Marilyn Lindgren

Feb 5, 2012

I chose Earnhardt Toyota, as I am from Canada and own a 2007 Camry Hybrid. I know that there are certain things that are required of this model that may not be required of other types of cars, so was hesitant to take my car somewhere else, even if for only an oil change. I drove up to the service bay and was immediately met by a young gentleman who enquired as to why I was there. When I replied that I needed an oil change, he let me know that a service rep would be with me right away. Matt met me and examined my car and explained the cost of the oil change and what all was involved in this service. He also told me how long the job would take and invited me to wait in the lounge. I was most impressed with the amenities in the lounge, and enjoyed a hot chocolate while my car was being serviced. In the alloted time Matt returned with my service papers and pointed out to me that I would probably need new air and cabin filters at my next oil change. He asked the cashier to provide me with a service card and an oil change coupon that would provide me with a free oil change after 3 others. There were no extra "fees" and I even got a complimentary car wash!! I was most impressed with my service and will not hesitate to return when I come back to Mesa next season. I will also recommend Earnhardt service to anyone else who is unsure of where to go with their vehicle.

Pumeloman

Jan 21, 2012

Robert was a super salesman. He went out of his way to look for the particular car my wife wanted (a color combination not popular in our state) and beat all other offers. He will definitely do his best to find what you want.

rareone39

Jan 20, 2012

Went in without an appointment to get my battery replaced and had the battery changes and I was out of there in about an hour.

ToyNew

Jan 18, 2012

We received fantastic service from this dealer and especially from our salesman, Nigel Narain. He was very informative and responded to all our information requests in a very prompt and professional manner. He made the buying process very pleasurable. The next time we need to purchase a car Nigel will be our first choice.

bshw

Jan 17, 2012

I was very pleased with Matt and the overall Service Dept. experience. Also, providing a shuttle home and back to the dealership was very beneficial for me. I will tell my friends and neighbors about my great satisfaction with the Earnhardt Toyota/Scion Service Dept.

airstoner1

Jan 13, 2012

I did enjoy my experience at this dealer. My salesman was very easy to work with and easy going. Jim Quaranta is a true professional. It is a pleasure to know this man and work with him during this sale. Thank you Jimmy Q !!!!!!!!!!!!!

AzBaseball

Jan 10, 2012

Buying from Earnhardt's Toyota was an awesome experience. Mike Landau did a fantastic job. My wife & I both felt that our business was really appreciated. Mike located the Camry in the color we wanted along with the options we wanted. We live in Tucson and he was always keeping us posted (email, cell, or home phone) on the progress of acquiring our new Camry. The finance manager; Tom Leeper also did an awesome job. He informed us on various Toyota Care and extended warranty packages without high pressuring us. We ended up purchasing two packages and were even able to custom tailor these packages to better fit our needs. The neat thing about these packages is that they are actually from Toyota. If I'm traveling and happen to need a service, I can visit any Toyota dealership in the local area. I'm not happy with the Toyota dealerships in Tucson in regards to purchasing a new car. The trip up to Mesa was well worth it. I will definately recommend Earnhardt's Toyota to all of my friends.

alolson51

Jan 9, 2012

I was met quickly by a service manager who was extremely friendly and concerned about my needs. I was kept informed about any issues that arose from my service needs, no hidden costs or surprises. The vehicles (Camry & Tundra in two consecutive days) were serviced and washed when returned to me. Total satisfaction with customer service and Tanner Berkey my service manager! Tanner was very professional and an asset to the dealership. I own two Camrys and a Tundra and plan to have all my service work do by this dealership. No more of my wife being told she needed unnecessary work done by some chain of auto repairs, etc.

brincon

Jan 3, 2012

We purchased a new Venza on Dec. 31, 2011 at Earnhardt Toyota in Mesa, AZ. I had visited every dealership in the Phx area and either the dealership did not have the model/options we were looking for or the sales staff was unwilling to "work" out a deal. I had previously visited Earnhardt Toyota on Dec. 29th, and met Ruben Valdez and Joe Masiello. Both were very positive and friendly although I was not ready to pull the trigger on a new purchase until I had visited other dealerships. After visiting all of the other dealerships, I called Ruben Valdez and told him I was coming back to see what Venza's they had. He and I met in the lobby and he showed me one of the final 4 Venza's they had. I explained that I wanted to purchase the vehicle if the "deal" was right. He immediately got information on my trade and started working up the numbers with Telly Patagianis. A short time later Telly came over and asked me if the deal he was presenting would work. I told him we were a little "off" on the numbers. He encouraged me to fill out a loan application with Toyota Financing to see if we could get a better rate that would benefit the bottom line. He came back in a few minutes and the deal was done....Next I went into see Cameron Naylor in Finance. He explained everything, made great suggestions, and ultimately all the paperwork was signed and we took delivery of the Venza. Ruben Valdez took the time to do a great job explaining all of the car's functions and demonstrating all of the options. Overall a GREATexperience. Our sales person, Ruben Valdez was outstanding. Fun, nice, knowledgable and a great guy. Telly was equally fun and positive and motivated to get a deal done (as was Joe Masiello when I visited a few days earlier). Cameron Naylor was very professional, efficient, fun and easy to work with and go over all the documents, warranties, Toyota Care, etc. Great job guys !!! This is the 3rd vehicle I have purchased from an Earnhardt dealership....Plymouth Caravan (yes, really), Honda Pilot (great vehicle), and now the Toyota Venza. You guys are the best and after the experience I had at a different Toyota dealership in the area your professionalism really shined through and my family appreciates how we were treated at Earnhardt Toyota. Look forward to working with you guys in the future for our vehicles.

rwashley

Jan 2, 2012

This dealership looks after all of the customers that do business w/ them. They looked out for me and others around as i observed the staff while waiting on my car to be completed. Very good people working at this dealership, keep up the professional attitude towards ur custmers and most of all the work you do on our vehicles!! Happy New Years to you all!!!

mstekly

Dec 25, 2011

Tony Chavez was really outstanding. I think most people dread having to buy a car; I'm no different. This was the greatest experience and made the purchasing of my Prius really a joy. The service was knowledgeable, non pressured, friendly, and quality. These people actually cared that I got a good deal and the right car for me. I would highly recommend seeing Earnhardt Toyota and ask for Tony. He won't steer you in the wrong direction for you and you will get a good deal.

Rick_James

Dec 21, 2011

I had service done on my 2008 Toyota Tacoma while under warranty. There were many service bulletins regarding my truck, and Earnhardt knocked them all out, and was great. Vanessa Villalobos is wonderful to work with, and very professional. I had one vibration/howl with my 5 speed manual transmission in fifth gear that was persistent. Earnhardt replaced the rear end, the drive shaft and rebuilt the 5 speed manual all on different service visits - - - above and beyond what I'd expect from any dealer. Each of these visits did require persistence on my part - - - each time I documented the problem and rode with a tech, but ultimately they would relent, and diagnose and pull/replace parts. The problem persisted. I was told that a Toyota "Field Engineer" would have to approve pull and replace with a new transmission unit.As an auto mechanic and a rotorcraft transmission engineer, I finally pieced together the BLUF (Bottom Line Up Front) Chain of events that caused the problem. The drive shaft had slung a weight, and the drive-shaft vibration destroyed the output shaft bearing. Simultaneously, the input shaft bearing (known to be problematic in the R155 5 speed manual transmission) went out. I figure during the rebuild, they did not replace the output shaft bearing, as there was a lot of play. This caused a resonant vibration/howl at certain speeds and drive-line torques that persisted after the rebuild, which was part of the original problem.I tested my theory by installing used transmission I found in a salvage yard for $600. Problem solved. Output shaft bearing play is gone, and so is the problem. The 5 speed gearbox performs beautifully now. Dis-assembly of the old transmission showed they did a great job on the rebuild, they just missed the output shaft bearing - - - a $10 component. So here's the kicker - - - ONE MONTH later, a service advisor calls me at home. He is cheerful, and says, "We'd like to take a look at your truck's transmission, our "Toyota Field Engineer" is in town!". I informed him I had pulled and replaced the unit myself and fixed the problem in my one car garage. His response: "Hey man, all's well that ends well, right! LOL [with a chuckle]. I was not impressed. I informed the advisor, that, "It ended well for Earnhardt Toyota, but not for me, as I am out $600 plus my own time and labor with skinned knuckles." He hangs up. In summary, Earnhardt Toyota jumped through a lot of hoops, but at the end of the day did not solve the problem. They were in over their heads on this one. I'd like to be upset about this, but judging them by the yardstick of what I expect from a dealer service department, they did OK.

Jerome P Kruhaj

Dec 10, 2011

My experience with Earnhardt Toyota continues to be a as expected, friendly, courteous, appreciative, efficient and economically...practical. I continue to be a 'happy' Customer, enjoying my third Toyota Camry in 30 years. I would definitely, purchase another Toyota...from Earnhardt's Superstion Springs Dealership.

whpurcell

Dec 8, 2011

Nigel met me at the door and was the only salesperson I dealt with through the whole process of purchasing my new truck. He was engaging, respectful, fair and pulled NONE of the shenanigans we are all familiar with at other dealers' showrooms. I got a great price on the car and noticed Nigel doing last minute detailing with white gloves on my car when I picked it up. Matt in finance was also great, easy going, clear, took some time with me, no sucker punches. I have had had several follow-up calls from Matt and Nigel since the purchase. I went in a few days later and dealt with Gary Childress to purchase a tonneau cover and running boards. It took about 15 minutes to select what I wanted and they were installed the next day 20 minutes faster than he had estimated. After I left the cashier, Gary accompanied me to my car for a final inspection and sent me off, a very satisfied customer. WP Mesa, AZ

phankphoenix

Dec 3, 2011

I had great pleasure working with Nigel Narain of Earnhardt Toyota on three occasions. Nigel is extremely knowledgeable, helpful, and caring and always there throughout the entire process. There was no pressure to buy car and i have several family member who prefer this dealership with nigel and his supervisor TeLLY and I recommend them highly.

ncannell

Nov 27, 2011

I have had the pleasure of working with Nigel Narain of Earnhardt Toyota/Scion on two occasions. Nigel is extremely knowledgeable, helpful, and caring. When I purchased my first vehicle from him he was patient, helped me determine the vehicle that was right for me, and was there throughout the entire process. There was no pressure or hurry at any time. The second purchase was a vehicle for my daughter, and it was once again a great experience. He again worked hard to help her find the vehicle and purchase price she requested. Nigel is honest and dedicated, and I recommend him highly.

montgom0313

Nov 26, 2011

I recently purchased a 2011 Toyota Corolla from Earnhardt Toyota. It was a fantastic experience. I worked with Nigel Narain and he made the process easy and painless. He was extremely knowledgable and explained everything completely.I couldnt of asked for a better experience in purchasing a new car. I would HIGHLY recommend Nigel to anyone looking for a car at Earnhardt Toyota you wont be dissappointed.

Arizonasuzy

Nov 17, 2011

Being a girl and buying a car from a man is never easy, comfortable, or a good experience. In the past I know I was taken advantage of. This experience was difinitely one of the easiest and most relaxed. Brad was patient with all of my questions and was very thorough in the information he gave. I feel I got a great car for a great price. I had a wonderful experience!

ali22dizz

Nov 16, 2011

I loved my experience at this dealership! Brad Gunlikson was amazing and extremely helpful. Brad made my car buying experience awesome; it was so fast the service was impeccable. I would definitely recommend all my friends and family to go to this dealership for all their future purchases.

ssspalmer

Nov 16, 2011

I brought in a price quote from my employer, American Express, that was supposed to be given and was told it was incorrect by Telly. I bought the car regardless, my bad I should have left the dealership. The salesman was friendly and well informed, but I felt jilted on the price, so no I would not do business with them again. It was not an all bad experience there were some good things. Nigel followed up with me and made me feel I had a consultant with me through the process. The one thing that sets badly with me was the price not being honored. I could feel the pulling at my pocket the whole way through and that is what happens when people are commissioned.

jlstaker

Nov 11, 2011

Was actually a great car buying experience. He helped us narrow our choices and gave us great advice without pushing. He hit the perfect balance of being helpful without pressuring us. Will definately use Nigel again.

vwlau2

Nov 11, 2011

It was a really great shopping experience. Tony, our salesman, was willing to take the time and walk us through the whole process. He was really patient with us. He made sure that we were satisfied with the car we picked.

Ivanhoe1

Nov 8, 2011

Nigel, Robert and Cameron were very helpful with the whole car-buying experience. Nigel was very knowledgeable and personable. He walked us through the procedure for registering our new car in Oregon as well as taking us through all the features of our new Camry. Cameron guided us through the paperwork maize and offered some very useful suggestions. We look forward to a continued relationship with Earnhardt Toyota.

skymt

Nov 3, 2011

Great salesperson to work with, enjoyed the experience and his attention to customer satisfaction. Took lots of time to demo the vehicle before and after purchase. Willing and did help with all the extra bells and whistles (bluetooth cell connections etc.) Thanks, Nigel

doreen194200

Oct 30, 2011

I was at Toyota for an oil change with a $25.00 gift card that Toyota sent me in the mail as an incentive 'to come back'! After the oil change was complete, Toyota consultant Mark Berkheimer convinced me to bring my car back to Toyota for the repairs listed in the 'Know Your Vehicle' booklet he gave me that listed the problems that needed to be addressed 'right away'! I had been taking my car elsewhere for repairs I needed, but Mark said it was better for my car to have genuine Toyota parts with a service crew that knows Toyota's! The 'other' places never checked out my car or notified me of any other problems that needed to be fixed, only repaired what I had requested. I thought about it and knowing Mark from when I used to get my car repaired at Toyota, knew in my heart that he was sincere and called him to let him know I would be coming in the following week so he could order the parts. He was right on top of things from the moment I brought my 1995 Tercel into the service department, right up until the time my car was finished with its repairs. Dollar for dollar he was right on target, as I did check around. My car is now running great, passed all the inspection tests and I am very greatful to Mark for taking the time to talk to me, he was the one who brought me 'back to Toyota' for good. On my way home after the repairs, I could actually FEEL the difference in the way my car handled. Thank you for such great consultants as Mark who really care about their customers, and for a Great Service Crew! It feels wonderful to know my car is running the way it should and that everything has been inspected and passed! P.S. Really appreciate having my car washed...that is a great bonus!

sreekav

Oct 29, 2011

Very smooth transaction right from initial email contact all the way to delivery. All the options were clearly explained. There was no surprises and no gimmicks. Highly recommended!!!

JeffSapanaro

Oct 28, 2011

Dealing with Kenny was a pleasure, he and the rest of the sales staff were honest and worked hard to please us. I will absolutly come back to this dealership when its time to buy another car.

lukeaj

Oct 28, 2011

The customer service at the store was awesome. They really took very good care of us and listened to everything we needed. Would recommend to anyone.

akay

Oct 24, 2011

Joe, Paul, and Brad were so great to work with....The guys at Earnhardt helped me buy my new sequoia and made sure i got a great deal on it......Thanks again!!!!!!!!

Norman Bielaszka

Oct 23, 2011

I am sorry I ever went to this dealer. The worst dealer I ever dealt with. Paid $2300 in Upsales, so called updated alarm ( already had factory alarm installed), paint protection, (Toyota has superior paint) and window tint (already had factory installed tint on rear ,side and side passenger windows. Sales person charged me again for the alarm and paint protection to make it look as if I got more for trade in.In other words, I wanted $2000 more for trade than they offered,they agreed to give me $2000 more but double billed me for paint protection and alarm. I discovered the overcharge when I got home. It took 2 more trips to get the overcharge removed. They tried to say that was just another way of billing. To me that was pure deception as they never told me what they were doing. THIS WAS PURE BULL

k7kay

Oct 10, 2011

The reason for my rating is that I had a coupon for tire rotation and when I presented it I found it was for "balance & rotation" so not accepted for rotation. I felt the coupon was not truthful.

alex754

Oct 9, 2011

The staff was very friendly and took their time helping me and making everything go smoothly. Will be going back to future car purchases. I will recommend all friends and family members who are in need of a new car.

vlachica

Sep 29, 2011

staff in this site were so pleasing and comfortable to deal with. they will discuss options with you and will tell you what really is going on with your car and the sort of things that needs to be done. You have the choice, and when they do it, they do it real, no hidden charges unlike other dealers who will charge you immediately without knowing what has been done.

julieerickson

Sep 27, 2011

We really enjoyed working with Nigel while purchasing our Toyota Matrix. Nigel is knowledgeable, honest, friendly and unpretentious. He is definitely not your typical car salesman! Our experience at Earnhardt Toyota was very pleasant and we will tell all of our friends to call Nigel if they are in the market for a Toyota. Thanks so much for the great service!

beachkat125

Sep 26, 2011

Working with Nigel was a very pleasant and informative experience. He was extremely knowledgeable about the prius I purchased and worked hard to get me the best possible deal. I am very pleased with both the car and the service.

AlanG06

Sep 22, 2011

The service at this dealer was outstanding. I knew what kind of car I was looking for and the people there made sure I got exactly what I wanted. The process was not painful at all and the car was washed the next day after purchase because of rain later that evening. The salesman was the one who called me and offered a free wash the day after. Pretty awesome!!! He even can to my house later that day to set up the confusing bluetooth and garage door opener. Sounds like going above and beyond to me. I've already recommended this dealership and salesman to three friends since my experience.

ukpauline

Sep 12, 2011

I am a widow with little to no knowledge of cars. It is critical for me to be able to trust that when I take my Toyota Yaris in for service that it is done as well and as cost effective as possible. I really appreciate the service personnel who take the time to explain to me what needs to be done, when it needs to be done and how expensive it will be. I have used this service center three times and each time have had consistently good service and good pricing.

AngieCharles

Sep 10, 2011

Wonderful dealership, everyone that I came into contact with was helpful and friendly. My salesman David was the best car sales man I have ever experienced. He was friendly, down to earth, knowledgeable and not pushy. Wonderful dealership.

richardkarin

Aug 29, 2011

Misho was very helpful in finding a car that fit our needs. We test drove a couple a vans. Although we tried one with all the bells and whistles--and loved it--we couldn't afford it. He went out of his way to find something that would fit our needs.In addition, we have 5 kids--boys. When we did the paperwork, we did not want to be in the dealership with a bunch of boys bouncing off the cars for 2 hours while we were trying to read legally-binding documents. Misho arranged the paperwork beforehand, then came to our house to get the signatures. It was so nice!

salpalb

Aug 29, 2011

We had the best experience with Ruben and all the support at Earnhardts! They took care of us and were up front and honest with what they could or couldn't do. I'm loving my new mini van and feel very secure in my dealings with this dealer!

lrjones

Aug 23, 2011

My service adviser has my best interests in mind. He helps me sort out "nice to do" vs. "need to do" so I can keep my vehicle in excellent working condition while budgeting my service expenses. He knows that my schedule is typically pretty tight, so he gives me accurate time estimates for service and pick-up and assures my wait times are kept to a minimum. He's friendly, courteous, accepts my calls or calls back in a reasonable time frame. The service crews do what's quoted and in the 11 years I've owned the vehicle, I've only had to take return once following service for an issue that wasn't quite resolved.

willyhanna

Aug 19, 2011

I was greeted upon my arrival for an oil change by Tanner. He quickly took down my odometer reading and told me about how long I would have to wait. After the service was completed (about 45 minutes)he explained to me the things they had done. He also said that there a couple of things that should be done in the near future, but did not need to be done now. I was given a printout explaining Earnhardts's service commitment and that also showed all of the service performed and that should be done in the near term. Taylor then personally escorted me to the cashier. They were also very friendly as was Tanner. I had a wonderful experience at EarnhardtI had been to another dealership in Gilbert earlier that day and other times where an oil change takes 1 to 2 hours regardless of whether an appointment was made or not. Every time I have been there, a person puts a number on my windshield and then I either wait for 15 minutes for the service person that I booked the appointment thru or another service person to show up.Everything seems to be in slow motion and there are lots of people standing around doing nothing. No one seems to be very friendly at this dealership. I told them that at Molle in Kansas City, I pull up right by the computers. They process me in about 5 minutes, and there are bagels and coffee waiting. They are always friendly and greet me by name when I arrive appointment or not. The contrast between service centers in Gilbert and Kansas City was stunning.

AZwendy

Aug 7, 2011

Wonderful new car buying experience. I did extensive research on the car I wanted and the price that I could get it for. Earnhardt matched the best price and delivered the exact car that I wanted. Many other dealers tried to switch options and colors. I worked with Mike Landau. He was excellent. He was thorough, knowledgeable, and responsive. I couldn't have asked for better service. And, I love my new car.

York Buchholz

Aug 5, 2011

Mark HibbertMark is very fan to work with.Hi knows his businnes. He is exelent. Masa Buick shouldbe proud to have him as Service Advisor.thenk you MarkYork Buchholz

99Redtater

Jul 24, 2011

John did an awesome job helping me get a new vehicle. He really knew the product, had a great attitude and was great to work with... Best, fastest experience I have had buying a new vehicle. John had a genuine good feeling about him and I would not hesitate to do business with him again!

William Lynen

Jul 20, 2011

We have had 7 Toyotas and have never been treated so great as we were this time buying a 2011 Prius. Dave is a great guy and very helpful and understanding. His knowledge of everything about buying a car is exceptional. I would have no hesitation about recomending him to any of my friends. William and Iris Lynen

hwhitefield

Jul 19, 2011

Folks were very flexible in working with my schedule and patient in answering my many questions. I was very impressed with their willingness to go above and beyond as the transaction involved unusual timing due to some health issues.

kloosterman

Jul 18, 2011

We have given excellent ratings to Earnhardt Toyota because of the ease in dealing with them in the purchase of our new Prius. From our salesman, Ron Wall, to meeting with the finance guy we had very professional, knowledgeable and friendly service. Thank You, Earnhardt Toyota.

hbmitchell

Jul 16, 2011

Nigel was not only an excellent salesman but also a wonderful person. He was very helpful and bent over backwards to make my car buying experience a fantastic one. He has graciously welcomed any questions or concerns that I've had. I would absolutely do business with Nigel again and would recommend him to my family and friends. The other people that we dealt with were also very friendly and helpful.

manacheril

Jul 2, 2011

when i went to trade in my car with a venza with my 2010 Odyssey, they never offer me the advertised price. instead of that they fooled me, increase the amount of venza and adjusted the odyssey price according to that.and cheated me in a way while trade in my car with Venza.after signing the the document i realize that they cheated, then I kept silent.. I think I will never ever Recomennd any body to that dealer

Precise Toyota

Jun 21, 2011

Service was and staff were wonderful. Car was ready when you said it would be. Everyone is very friendly, and genuinely ready and willing to help , no matter what the service that is required on your car.

race2speed

Jun 13, 2011

My biggest complaint is the lack of anyone returning calls when inquiring on financing and why my license plate has not be received yet. Purchased the vehicle towards the end of May and have yet to receive my plate. My temporary plate was only good until 6/1/2011 and they took my information down so that the girl in the department that handles the plates will call me back. That was two weeks ago and no plate or callback.

boogtheman

Jun 12, 2011

Will not fix things clearly under warranty. CD player has been defective for two years but will not repair/replace because they can't 'replicate the problem' that happens every time we drive it. Wouldn't fix the automatic sliding door, and can't diagnose a problem with a shimmy in the steering column. Do not buy from this dealership if you expect support with warranty work.

gravsa

Jun 9, 2011

After researching auto safety reports and summaries prepared by different investigative organizations, my husband and I, armed with our research results, spent the last two weeks visiting different car dealers to check the vehicles which were reported as the top models for gas mileage and safety and other factors. The first dealer we visited was our Honda dealer , Earnhardt Honda by the I-10 & 101 Freeway in Avondale, Arizona. (We also have a 2006 Honda Civic.) We checked out Honda first because Honda was number one on our list. Then we checked nine other different car dealers as a result of our research.After checking out all of the top ten cars that we researched, we went back to our Honda dealer and purchased the 2012 Honda Civic EX for the following reasons: Honda had the best cars. Other car companies achieved the 40 mpg status in some of their cars; but, they lost points in their design. To achieve the engineering part, they sacrificed practicality. The interior design was so illogical in some cars. Maneuvering your body in some vehicles was difficult. Some were hard to drive. Most of these other cars were very uncomfortable.Some of the vehicles would present blind spots because of their design and make it very difficult for other cars on the road to notice their presence. If you came up on the lower side or in back of an SUV or bus for example, the drivers might not see you.We knew from past experience that Honda has excellent customer service.During our initial visit to our Honda dealership, Manuel Cabrera was the person who helped us. He was very knowledgeable about all the Honda vehicles. I mention this because at some of the other car dealers, some of the sales personnel did not know a lot about their companys vehicles and were unable to answer some of our questions. Then, after visiting all the other dealers, we came back and Mr. Cabrera helped us again. The Honda Civic we choose was really loaded with a lot of new features we are very unfamiliar with (like the onboard navigation, etc.). He was very patient with us and very informative and we fell in love with this car!! Even after we bought the car, he contacted us to see how we were doing and how we thought the car was performing. He told us to contact him if we needed any further help whatsoever in learning all the new systems that were available in our new Civic. He would go over everything again if we wanted him to. He was very kind, very patient, and very well informed.Now we have two Honda Civics!!!!!!! We know our Hondas will get the best maintenance and service as our Honda dealer is the best!S. Graves

Doug MacPhee

Jun 1, 2011

The sales staff was low key and informative. They did not push anything on us and answered our questions without embellishment. We actually upgraded from our intended model but that was at our initiative and not through urging by sales staff. Nigel was our initial contact but being involved with another customer he asked Jack to assist us. Jack provided us succinct information on the models and worked with us to get a financial package that met our needs. After our purchase Nigel went over the car with us and set up the Bluetooth. Cameron was the easiest finance person we have encountered and discussed the pros and cons of the warrenty options based on the terms of our contract and our needs. He did not push the optimun package and since Toyota offers options within the packages he noted those components that were or were not advantageous. We did not feel pressured at any time and enjoyed the cordial atomsphere and friendly staff at Earnhardt Toyota/Scion.

maxt

May 31, 2011

this was the best new car buying experience that I have ever had and I have bought a few. the salesman(david bailey) was an exceptional representative and is definitely a big plus for earnhardt toyota. I would and will recommend him to my friends. thanks david and earnhardt toyota for a great buying experience.

kampergram

May 11, 2011

Steve was very friendly. He explained everything before the service was performed and afterwords as well. The service was done in a timely manner. Overall I was very satisfied with my experience. I will certainly use your service again when the need arises.

aiden0830

May 5, 2011

We knew exactly what vehicle and options we wanted and Earnhardt's responded first to our inquiries.They provided information on what was availible in their inventory with absolutely no pressure. After our selection the remaining process was smooth and stress free.Everyone we had contact with was knowledgeable and friendly. Nigel handled the majority of the transaction including the delivery. His explanation of the vehicle features was thorough and very helpful.We are totally satisfied with our purchase.

angelac

May 4, 2011

Buying a car at Earnhardt Toyota was a great experience. I worked with Evan Aldrich and he explained all my options clearly - helping me figure out if leasing or buying a car was best for me. I am confident I got the best deal around. I would recommend Earnhardt Toyota to anyone who was looking for a new or used car.

SRoberts22

May 4, 2011

I have bought numerous cars over the past fifteen years from this dealship and have always had first class sales and service. Each person who has assisted me has gone above and beyond the call of duty. I would not buy a car anywhere else and recommend them highly to friends and family. From sales, finance, management and to their service department they are knowledgeable, dependable, forthright, courteous and willing to work with the customer so that they walk away completely satisfied. Thanks Earnhardt, you are #1 in my BOOK!

kpn59

Apr 20, 2011

Everyone at the dealership was extremely helpful and none of them were pushy or overbearing. I had been dealing withseveral dealerships in my search for a car so was pretty much expecting someone in my face when I walked in. This was not the case with Earnhardt Toyota. I lookk forward to dealing with them in the future and will have no problem sending other people their way.They had been recommended to me by someone I know nd I'm glad I went there.

kimchristopher

Apr 10, 2011

I typically do not like dealing with salesmen, because they are so pushy. Although recently I had the best experience I have ever had with a salesman. I felt like Ron was actually there to help me. He gave me solid information even if it wasn't in his best interest. I did feel like he was acting in my best interest the whole time. He went above and beyond to help me and I really enjoyed the whole experience.

nina_sara

Mar 30, 2011

I had the best experience at Earnhardt Toyota. This was the my first car that I purchased on my own and I imagined that it would take about 4 hours to go through the whole process. I was wrong! Given that I knew what I wanted helped, but after I made my decision I didn't have to spend hours with a financial officer wondering if I was going to get approved or not and I never felt like I had to worry about being two-timed into something I didn't want to do. All the guys I worked with were to-the-point, open and truly helpful. I would recommend this dealership to anyone in the future (not to mention that Toyota's are great cars!) I live all the way out in Ahwatukee but the drive to Mesa was surely worth it! Thanks!!!!!!

streeperdevils

Mar 28, 2011

Ron was a delight to work with. Would buy another car from him... he was great!!! He was helpful...not too overbearing and was very knowledgeable about all aspects of the vehicle. He was also great when we picked up our vehicle explaining all the extras and setting everything up for us!

sawizeman

Mar 19, 2011

Chad was great to work with. I would recommend this dealership to anyone. I was in and out quite quickly. They worked to get me a lower interest rate. Chad was very knowledgeable. They had exactly what I was looking for. I did not feel pressured at all.

Johnjws4

Mar 17, 2011

I give Earnhardts Toyota 10 out of 10 stars, they are a cut above the rest. I personally experienced ecellent customer service throughout my buying experience from my first call, test drive, finance, accessories, to delivery. In my past I have bought from other dealers and well let's just say I'm back to being an Earnhardts customer, with plans of truly staying this time. I'd like to say THANK YOU to all members of the Earnhardts Toyota, especially the team I worked with (Chad - original call, David my sales associate, Joe the sales manager, Gary in accessories, and Cameron in finance) Great Job !

Linda Thieken

Feb 28, 2011

We don't buy new cars very frequently and always dread the experience. We just bought a new Prius and Gary and Chad made the experience fun and enjoyable - which is the last thing we expected. We were treated like family and made to feel like the most important customers there. They were extremely knowledgeable and patient as they addressed each of our questions and concerns. They were so careful to walk us through all of the features of the car and the available options. Chad even programmed our phones into the car. Because of Gary and Chad we will definitely buy our next vehicle from Earnhardt and in fact plan to purchase a Tacoma pickup at the end of the year. Earnhardt Toyota is lucky to have Gary and Chad on their team. We will be happy to share our experience with our friends and family.

ETThatch

Feb 25, 2011

I was greeted with a smile everytime I went to dealership. Everyone was very helpful and made sure I was comfortable and paged the person I was there to see. I had concerns about the car I purchased and Steve substituted a different new vehicle with less miles on it, made sure it was detailed, and ready when I came to pick it up.I was running late and Steve stayed late to be there when I got there. Great service, and a great new car buying experiance.

sammy6811

Feb 23, 2011

Dear Sir/ Madam,Please allow me to take a moment to thank you for the absolute pleasure I have experienced at your dealership. Both of your sales reps Scott and Ron where enthusiastic, professional, knowledgeable, courteous, attentive, polite and most of all friendly to work with. From beginning to end the purchase of my Prius was seamless and effortless. Please take a moment to recognize Ron Pfaff and Scott Clark as they are an example of excellent and skillful salesmanship.Thank you

ttrillo

Feb 23, 2011

What a fantastic experience! That was by far the best car buying experience my husband and I have had. We were lucky to have Ron Pfaff as our salesperson. He was friendly and knowledgeable about the vehicle we were interested in as well as comparisons. Never once did we feel pressured (which is typically expected of car sales). Ron prepared multiple scenarios for us with regard to vehicle choice, did the preliminary footwork on financing and let us think on it for the night. We returned the next day feeling more than confident we wanted to purchase the vehicle and from him specifically. We had all three of our young children with us and he made us all feel comfortable for the short time we were there. He kept our visit short by having paperwork prepped and ready, as well as the detailed vehicle. We walked into the finance office, signed a few papers and were on our way. Cameron was especially helpful in recommending (again without an ounce of pressure) logical choices for warranty and length and went above and beyond to incorporate a 5 year service plan in conjunction with a lower rate. We are very pleased with the very professional and courteous service we received from Ron and Cameron. We will without hesitation recommend Ron and Cameron to friends and family, and certainly return ourselves for future vehicle needs.

jes1trish

Feb 19, 2011

My experience purchasing our family's new 4Runner was outstanding. Jack really took the time to explain every step in the purchase process. His genuine sense of courtesy added tremendously to the overall experience. I traveled from Las Vegas, NV to purchase my SUV in AZ...this obviously speaks volumes on the willingness of Jack to work with his customers. I will definitely be buying my next Toyota from this dealership!

cschafer

Feb 14, 2011

I typically shy away from car buying and put it off as long as possible so I don't have to deal with the headache. I met Scott through our daughter's and decided to give him a try when it came time to purchase a vehicle. Again I usually shy away from dealing with friends or even friends of friends because if things go bad I don't want it to affect relationships especially my wife and childrens. Scott oversaw the financing and was able to find a rate that was substantially better than what I had been able to get on my own and gave me a very fair trade-in on my vehicle. Scott asked Chad to "take care of me". "Take care of me" is exactly what he did. He hardly left my side the whole time and expained everything very thouroghly and answered my many questions. He helped me find a great car that fits all of my families needs (I have a wife and 4 kids) and has gone far above what was expected in making the vehicle "just right". I left with much more car than I ever thought I could get for the amount of money I could spend. The whole process was very quick compared to past experiences with other car purchases at other dealers and Chad watched the clock and made sure I was out the door in time to make my son's basketball game (which I fully expected to miss). Needless to say when I am ready to buy that FJ Cruiser I am definitely going back to Scott and Chad at Earnhardt Toyota and will not hesitate to recommend them to others.

melquism

Feb 14, 2011

I was not expecting to buy, but they simply would not allow me to leave without giving me exactly what I wanted - good price, good trade in, good customer service. My salesman (Troy Maxwell) and his managers were just great to work with. They really made the whole experience pleasant! I will definitely recommend them to friends.

HobbsMadness

Feb 9, 2011

I recently got my 2006 Toyota Prius serviced at this dealership. I had called a few days before to set up an appointment, to which the dealer seemed more than happy to accommodate the time-frame in which I could bring my car in. The day of the servicing, I arrived in the service department and was immediately greeted by an attendant who worked there. He asked about the nature of my visit, to which I told him I had a service that was scheduled. He radioed in the information I had just told him, and he then told me a service professional would be with me shortly. About 2 minutes later, the service professional (whose name I forget) greeted me and then gave me a summary of what kind of tasks he would be performing in the service. He was extremely professional the entire time and listened well when I spoke, which is nice as a customer. After I handed over my car, they checked to see if I had transportation back to my residence (my friend was picking me up), which was also a very nice touch. The total time the servicing was estimated at was ~2 hours, so I was pleasantly surprised when I received a call just a hair over an hour later telling me that my car was ready for pick-up. I was driven back to the dealership and paid for the servicing. The price was under $70 for the servicing, which I find quite reasonable. When I received my car after paying, they had given it a complementary wash and had cleaned the interior quite thoroughly. Overall, I had a very positive experience with this dealer, and was very happy with the results. CUSTOMER SERVICE: Excellent. The amount of professionalism was very evident in all the employees I interacted with. QUALITY OF SERVICE: Very pleased. Done promptly and well. FRIENDLINESS: All the employees I talked to seemed genially interested in my well-being and greeted me with a smile. OVERALL EXPERIENCE: Top-notch. PRICE: $70 for a servicing. That is great to me.

dooray

Jan 10, 2011

Purchased 2011 Sienna from this dealer.Price offer for the new sienna was good. However, the trade-in value for my car was not that good. I showed them a copy of KBB for my old car, but they were not giving the price closed to KBB. So I accepted offer below $1000.00 which indicated in KBB site.However, I accidentally found my car on craiglist a several days later. They put the my old car $4000.00 above the offer price for trade-in. It was kind of surprise.When they gave me the trade-in value, they were saying my old car has too many mileage and cannot sell to other people which was lie. I understand they are doing business, maybe $2000 difference I can understand.But I cannot understand $4000 difference.So if you are thinking to trade-in, please plan carefully.

katietash

Dec 31, 2010

Robert Mirrer at Earnhardt was a real pleasure to work with-- he got us an awesome deal (one we were willing to drive up from Tucson to get!). His kind, laid back attitude cinched the deal for us-- perfect no pressure situation that we needed. THANK YOU ROBERT AND EARNHARDT! We would not hesitate to recommend to our friends and family to work with you for a great experience.

jdhazard

Nov 14, 2010

I am a repeat customer because I liked the 2008 Tacoma I leased previously, but more important was the sales associate, Nigel Narain. I could have gone to a different dealer, but I went to Earnhardt Toyota because of him. He is very knowledgeable, he helped me find the right financing, and he took all the time I needed to complete the deal. I never once felt rushed. I will look him up when my lease comes to a close, and I will drop his name to anyone looking for a new vehicle.

bill.guesno

Oct 21, 2010

My wife and I have bought several cars across the nation and this is the most,courteous, professional,efficient and enjoyable experience we have had. Please thank, Ron (?),Michael Landrum (earnhardt Dodge),Paul Fox and Tom Leeper for such a stress-free, enjoyable experience. William Guesno, Major, U.S.A.F. (ret.)

steveclack

Oct 6, 2010

This was the best treatment I've ever had when buying a car. I went through the Costco program,but it was the treatment I received from Mr. Jack Shen that will make me return for future vehicles. Mr.Shen was very honest and did everything to make me feel like I was his only concern. He wanted me to be happy and spent time with me to be sure I was. After deciding on the Rave4 and completing the leasing contract, I took the vehicle home on Thursday night 9/30/10. Over the next two days my wife and I felt the color wasn't right for us...so I agreed to call Jack (on his day off)to tell him we wanted to change vehicles. Mr.Shen insured me he would do what he could to get the color we wanted.I brought the vehicle back on Monday and Mr.Shen found the car we wanted at another dealership and completed a swap with another vehicle in his inventory. Then there was the paperwork that had to be redone, Mr.Shen took care of it all,all I had to do was sign and go. Superstition Springs Toyota can be very proud of Mr.Shen and the way he treats the public and makes them feel like their business is important. This way of doing business is an lost art,it is the way it was done in my youth and today is the secret to insuring repeat buyers. Thank you for making this easy............Steve 10/06/10

lafuller1313

Oct 4, 2010

From beginning to end Nigel was there to help and bent over backwards to please us. He was very informative and accurate in any information given and followed through with all promises. He is following up post sale to make sure everything is OK and to see if we have any more questions.I would do business with Nigel again. Lyle Fuller

Waqlt1688

Oct 2, 2010

About 2 months ago I bought a 2010 Toyota Tacoma Sport 4x4 Truck from Nigel Narain, unfortunately the vehicle was totaled. State Farm Insurance treated me very fairly and so I ordered another new Truck, this time a 2011, again from Nigel Narain.Nigel Narin and Earnhardt Toyota treated me with the service, fairness and respect that I was looking for.If you need a Toyota Vehicle, I recommend you see:Nigel A. NaraineCommerce Sales Manager Earnhardt Toyota/Scion(480) 720-3364 Cell(480) 218-2515 Office(480) 807-3361 FaxEmail: nigel.narainatearnhardt.com

rgeese

Sep 12, 2010

Ron actually sat in the car with my husband and I to show us how to work the different divices. He even set up our cell phones to make calls from the car. It was refreshing to have a salesperson help us get acquainted with our vehicle before we drove it off the lot. THANKS RON!!!!!!

dhavalbhatt

Aug 29, 2010

Jack Shen Made the car buying the easiest process every.Telly came over and helped us get more discount that we never expected.We did all the pricing research on internet before buying the car. Jack and Telly got the car at a great discount price that was lower than all the research we had done.I highly recommend Jack Shen for all your car purchases. No gimmicks, no surprises. He makes it easy and stress-free.

klwheeler

Aug 24, 2010

Hugh and I really enjoyed dealing with Paul and Brad. The price was right and we bought just what we wanted. A Rav 4 plus the color of red. I especially like the blue tooth while driving. The care handles well and looking forward to traveling with it.Thank you Karen and Hugh Wheeler

smilerinblue

Aug 24, 2010

My vehicle was going on 10 years old so it was time for a new one. Several of my co-workers highly recommened a Toyota. I was attracted to the lease incentative TV ad. Earnhart is the only Toyota dealer I knew, and am I glad I did! They are as terrific as my brand new Camry! Joe Laughlin is the best salesman I could have ever asked for. Joe was committed to giving me the most complete attention to all details of what I was looking for and making sure that is what I would have. I never felt pressured, but rather "looked after". I will highly recommend Joe at Earnhart to all looking for the best car made to enjoy for many years.Thanks Joe, Tellie and Tom L. for your expertise and excellent service!Sherrie Miller

Stallyn66

Aug 24, 2010

I went in several days before a purchase to look at cars. Told them my price range and expectations of my trade in value. I looked at several trade ins before deciding on the 2005 Camry. Not pushing a car I didn't want, they stayed at my goal to own an Toyota product. Several cars later. Sold. Car wasn't ready to take home that day, not a problem since they reconditioned the vehicle to my satisfaction and loaned me a 2009 Scion xD unil it was ready. Working with Dave Bailey was a positive, pleasant experience. Took the time needed during and after the sale to tend to my needs as a purchaser. :) I recommend them highly.

kkelley24824

Aug 3, 2010

Great experience! Easy to work with! I was able to do the entire purchase through email and now waste an entire day at the dealership. They picked out the perfect car for me and had it waiting when I got there. They were completely honest about pricing and financing information. I will definitely purchase my next car through them, too!

samsondd

Jul 9, 2010

From the initial point of contact with Tom Foushee to the sales transaction with Paul Fox wrapping with the paperwork with Brad Gunlikson, I felt at ease and well informed. My confidence in Toyota was strong but this process reinforced it tenfold. The best buying experience I've had. Even while waiting, Jim - another sales person,provided extensive information on the truck and his personal experiences. I've never felt more confident in a purchase.

delcox

Jun 1, 2010

RE: 2011 Toyota Sienna purchase from Earnhardt Toyota, Mesa, Az. Purchased last of May 2010XLE with navigationThe sale.I was treated so respectfully by both Mike Landau and John Engen. They both were nice and knowledgeable and covered all the bases very good. They were helpful to me and still represented the dealer very well. I will have no problem recommending them to other people that talk cars with me. We like our new Sienna very much, but we have lot to learn about it. Although John did go over it very thoroughly with us, which gave us a good start on all the nice features it has. I think it sums everything up ---when you felt so good after the close of a sale that you take your sales person to lunch. The van.I have been through my first tank of gas mixed driving flat, city, freeway, up and down hills read out was 22.2. Second tank in town, not much traffic, looks like about 21.3 on screen. Some of the items we like best: cabin quietness, Smart key, Ipod hook up, mileage for the size of vehicle, the panoramic back up camera, and rear sonar. We still have a Honda van which we will keep, it is an excellent van, but the Sienna edges out or is equal in every area. The cabin quietness, Ipod hook up, the panoramic back up camera and navigation are far better than our Odyssey. Respectfully Del

tommesser

May 30, 2010

I have bought several new cars in my lifetime and can say without a doubt that today was the best experience I have had,It all started with a phone call two days ago to Earnhardt for info on Rav4 at which time I met Paul Fox. Today I met Nigel and later Chris. This is our first car from Earnhardt and the people we met today truly made this a very good car- buying day for us! I will most certainly recommend Earnhardt to anyone I know. Thanks, Tom

wranglerfootball85

May 29, 2010

I have done LOTS of research into the Tundras and have been waiting months for the right deal. Over this time I visited many dealerships and test drove a few. I was very picky in the truck that I wanted and it turned out Earnhardt Toyota had 2 that fit my criteria! This worked out very well because I also knew that their dealership had the lowest sales tax in Maricopa County according to a non related website.I had a referral to talk to a man Telly--from another dealership. From doing my research I saw some deals on their website that were pretty good. When I got to the dealership I didn't even feel like I was at a dealership--the vultures all didnt come swooping down to get me(the feeling like most dealerships where you feel like you are a toy that 2 5-year olds are fighting over).A salesman brought me over to Telly and from there he introduced me to John Engren. John went and brought down the truck and from the time he opened his mouth I could tell this guy knew these Toyotas inside and out. It was a pleasant surprise coming from other dealerships where most of the salesman couldn't even give half the information John knew.When it came to sitting down and talking price, there was 'no BULL' just like they advertised. They were open with what MSRP was the vehicle (and was right on with the numbers I researched with the included options) and also were up front right away with how much below that number they could go. From the research I knew it was a smoking deal. Though, I always want to be sure about big sales so I like to take a couple days to think it over.During that couple days I called with a couple questions and they got back to me in a timely matter. What I especially like is that I didnt receive any calls badgering me to come back, that they could lower the price. They knew they gave me the best price available right away and didnt put pressure on me to impulse buy or anything else. Over the couple days I spoke to a couple other dealerships and found out they couldnt get within $1200 of the price at best. Between the price and a salesman who knew the product he was selling like the back of his hand, I was confident and felt really good about the truck.At this time I knew it was time to make the purchase of my new Tundra. I called John early the next morning and he immediately jumped in the truck to go get the spray in bedliner I requested to try and fit my time restraints. He was able to do my credit check in 5 minutes over the phone so I was sure I got the green light for the awesome 0% for 60 months deal. I ran late to the dealership and the whole staff was there to help me out.I wasn't pressured to buy any useless accessories that he and I both knew I would never use. He did install an alarm on the vehicle at a great price that day.The paper work was quick and easy and finance didn't try any tricks like changing the interest or anything else. While I was in finance, John himself was out with a spray bottle polishing up the truck(even my foot prints from taking the final test drive).From start to finish Telly Papagianis and John Engren made buying my Tundra a great experience. I live in Surprise and it was definitely worth the hour it took to get there. The level of service and the price was better than anyone else in the valley. Whenever a friend or family member is in the market for a Toyota or Scion I know who Im sending them to.

rogershe

May 19, 2010

Mark has been my Service Advisor for several years on two of my cars. Additionally, I have contacted him in situations that came up while on the road. In my 62 years of life, Mark is the most courteous, responsive and honest service advisor with whom I have had the pleasure to work. Mark is a naturally friendly and genuine person who truly cares about his customers. It is a pleasure to know him.

lrjones

May 17, 2010

I have had my 99 4-Runner serviced at this dealership since I bought it there. I believe this to be important as the overall maintenance records are all in one place and clearly show that I have maintained my vehicle according to manufacturer's recommendations. Of all the service advisors I have worked with, Henry Rivero (who left when the dealership changed ownership) and Mark Berkheimer have done the best job of understanding me as a customer. Mark knows that I am typically pressed for time when I drop off and pick up my vehicle so he gives me a realistic picture of service time required and doesn't keep me waiting. This is extremely valuable to me. Mark also knows (as do I) that with an older vehicle things often need to be serviced and replaced...sometimes expensive items. Mark helps me to manage my budget by letting me know what is "nice to do" vs. what "needs to be done now" so that I can tackle the more expensive items that can wait a while during the least expensive service visits and so I don't postpone a "needs to be done" item that might put my family or my vehicle in harm's way. I have worked in the customer service industry nearly my entire career and I know when I have received great customer service. As such, I reward great customer service with repeat business and word of mouth referrals...as I have done with this dealership since December of 1999.

mike mayhew

May 7, 2010

Best buying experience I have ever had and I've been around for some time!!!!......Jimmy Q made the process fun, interesting and enjoyable....truly a customer focused approachI would have absolutely no hesitation in recommending Earnhardt Toyota...especially if you work with Jim!!

nickivanb

May 6, 2010

I had such a great experience buying my first car from Earnhardt Toyota Scion. Evan Aldrich was WONDERFUL in helping me find the right car for me and never made me feel pressured into making a decision. The entire staff was friendly and I would definitely deal with the fleet department again. Thank you for a wonderful experience!

CleoGuy

May 3, 2010

I recenlty leased my second vehicle from Earnhardt Toyota and Evan Aldrich has been my leasing consultant for both transactions. He is friendly and eager to provide the best customer service he can when seeking the vehicle requested. Evan takes the time to spend with the customer in reviewing all of the vehicle specifications upon taking possession of the vehicle. My overall experience with Earnhardt Toyota has been excellent!

Jmariee

May 3, 2010

Evan at Earnhardt was great, he really took the time to understand my needs and got me the best deal. He was never pushy and really seemed to care about what would work best for me. I would definately recommend Earnhardt Toyota, everything was excellent.

silvabrock

Apr 23, 2010

I want to highly commend John Engen and Telly Papagianis for there exceptional customer service and professional handling of my car purchase. I contacted the Earnhardt dealership via internet - from the Edmunds/KBB sites, looking into the purchase of an FJ Cruiser or 4Runner, 2010. All communications were promptly responded to, and any information I requested, was immediately passed along to me. The 'bid' process, as I requested, went without the usual 'lets make a deal' atmosphere, and I chose to buy the 4Runner from Earnhardt Ford - as not only was the pricing the best for my Lexis trade-in, but on the 4 Runner as well - and I felt that I would have a better shot of actually being remembered that I bought a car from your dealership after the wheels of my new 4Runner rolled off your parking lot.I have never had a more thorough introduction to a car than John gave me when I came to pick up the car. Perhaps, he was excited about the KDSS suspension system or the new 'crawl mode' on the 2010 4Runner, which could explain the extensive test drive on the gravel lot, but be that as it may - I now know exactly what this car is capable of doing. I do not think there was one knob, light, or coin holder that was not pointed out to me. This my friends, is the definition of EXCELLENT customer service.All aspects of the purchase process, from the installation of the after market security system, finalizing the paperwork, and detailing of the car are to be commended as well.And finally, before driving off the lot, and waving a fond farewell to a 'tearful' John (well, I don't think the tears were actually for me) John actually paired my iphone to the car. Perhaps, to call the car, now and again until a new 4Runner Trail edition rolls into the Earnhardt lot......................Thank you all for the Best car purchasing experience I have ever had.......Celeste Silva-Brock

ronhtl

Apr 21, 2010

Excellent service from start to finish. Would definitely recommend asking for either Mike or John From the Mike and John in Sales to Cameron in financing. from Gary in service to Telly making the final OK discussion everyone at Earnhardts Toyota was great and a pleasure to work with. Having to come back a week later to have a DVD install by Gary, everyone treated me with respect and the utmost gratitude. Heck I thought I was part of the Earnhardts family.Thanks again guys.Ron M

farrolld

Apr 19, 2010

Nigel Narain assisted us with our purchase New Avalon. He was very knowledgeable about the vehicle and answered all questions satisfactorily. Nigel was courtesous, professional and met all our needs, making this experience a very good one.Sincerely,Mr and Mrs Terry Drake

happy321

Apr 19, 2010

We were in and out with the truck that we wanted in less than two and a half hours with a price that was unbeatable. That was by far the best expierance at a dealership that I have had ever. I would and will tell anyone to call Scott if they want to buy a Toyota. Thanks again Scott!!!!!

Pham_pham75

Apr 15, 2010

I visited several dealerships in the East Valley for a Rav4. My friend refer me to Nigel Naraine. Nigel was very patience and helpful. After speaking with Nigel I decided on the RAV4. His knowledge and understanding of my situation letme know I was dealing with a honest guy. He made sure all my needs were met and I was satisfied. I will pass your business cards out to all my friends and family! Thanks again for your service. Hope to see you again!

LionsFan20

Apr 13, 2010

Nigel was great to work with. He listened to all my questions and had all the answers. Nigel made everything go so smooth, I know there is nothing he could have done better. We were able to take a side by side look between the 2 SUV's we wanted. Nigel was very helpful and patient with us as we made up our minds and purchased the perfect SUV for our family. THANK YOU SO MUCH EARNHARDT TOYOTA!!!!!

cowboyjim

Apr 10, 2010

Experience was very solid, invoices and pricing provided upfront made the process easier and especially quicker (~3 hours total to do this deal, compared to 5 and 6 hours the last 2 cars I bought). xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

NJ

Apr 10, 2010

Great, professional, friendly experience with Internet Fleet Manager Paul Fox. No one else in the valley would touch his pricing. No one else in the valley did touch his willingness to speak in person, on the phone, and via email regarding my questions. I research ad nauseum, so had very specific questions that most other sales person couldn't -or wouldn't take the time to- answer. His quote was clear and upfront. I absolutely recommend contacting Mr. Fox regarding a Toyota. If he's still selling cars when I'm ready to replace my new Sienna (in 10 years), I certainly will use no other person! Mr. Fox's manager, Curtis Edler (unsure on the last name) was also extremely professional and helpful.

victoriascoe

Apr 8, 2010

TOYOTA! I APPROVE! I drove my first 1993 Toyota Corolla 3250000 miles! I saw the national specials advertised and I called Earnhardt and spoke with Telly Papagianis. After explaining what I needed I arranged to come over the next morning. Telly did everything he said that they would do for me. While they did offer me many fine options I explained that I needed to stick with the national special. They respected this and behave honestly by being very open with all of the numbers and explaining the national lease offer so that I could understand. There was no pressure to make me buy more than I really wanted and they obviously really care about the reputation of Toyota. I posted this fine experience to my Facebook for all of my family and their friends to see. THANK YOU TOYOTA! I also test drove a Honda in the days before this. Honda does not hold a candle to the quality and reliability of Toyota. My thanks also to Tom Leeper and one other salesman who's name I can not think of right now.

ANDRE

Apr 6, 2010

FIRST OF ALL THE WORDING FOR THE REVIEW JUST ABOVE THIS BOX IS IRRITATING AND SOUNDS LIKE A SEXUALLY FRUSTRATED, MIDDLE AGED ,OVERWIEGHT POWER CHIC MADE IT UP.HERE IT IS:PLEASE be as descriptive as possible, 250 characters or more.If your review does not answer "Why" you have given the rating you have, it will not be accepted.)THAT BEING SAID:EARHARDT TOYOTA DID AN AWESOME JOB AS FAR AS THE SALE DEPARTMENT GOES. EVERYONE DID THEIR JOB AND DID IT WELL, WE NEVER WERE INCLINED TO LEAVE OR WALK OUT. WE REC'D A GOOD HIGHLANDER AT A GOOD PRICE. IT WAS A GOOD EXPERIENCE AND WOULD DO AGAIN AND RECOMMEND TO OTHERS. IT WAS KIND OF REFRESHING TO WORK WITH STEPHEN WADE AND CAMERON NAYLOR.MY WIFE COMMENTED THAT "SHE LOVED IT AND EVERYONE WAS VERY NICE".THANKS AGAINANDRE

greywolf71

Apr 2, 2010

I just bought a 2010 Toyota Tundra Crewmax Limited. The whole experience with Dave Clark was outstanding!!! Everyone treated great and not like just another sale. No pressure and NO B.S. (not like Big Two Toyota, which was a horrible experience) I would/will highly recommend Earnhardt Toyota to everyone!! Keep it up and make sure Dave stays there!!! I am glad to part of the Earnhardt family again!!

k_bartl

Apr 1, 2010

This was my second time in 4 years purchasing a new car from Paul Fox in the Fleet Dept. He gives new meaning to Excelllent Experience! I have referred friends and family and they can't say enough either! I recommend him and Earnhardt Toyota to anyone thinking of a new or used car.

Metero

Jan 29, 2010

This dealership is operated with a con-man type atmosphere. They are always looking for a way to get more money from the customer. At the end of the sell they add on options for 3 - 4 time what Toyota recommends. I notice no matter what they gave me or what options I removed the bottom price was always the same. I would never deal with them again. I have used their service and they find everything they can to fix to rise the service cost. Beware they will do unnecessary work on your car and bill you.Even Toyota Corp. was shocked at the prices they were charging people for the extras.Alarm system -- other places -$250 Earnhardts - $800Tint -- other places - $250 Earnhardts - $600Extended warranty from Toyota - $900 Earnhardts - $2500Toyota should remove this dealership

raygo

Jan 23, 2007

I purchased a new Camry Solora with a defective caster angle(not correctable). I commented the day I drove it off the lot that the car was pulling left. I was told to drive it 1000 miles to let the tires "set in". Brought it in for alienment at 1200 miles and for the next few months they did everything they could to fix it (again this is not correctable on this make). At 1800 miles (the 600 miles were back and forth to the shop and road tests) I asked for a new car or a refund. Their response - too many miles!!! NEVER AGAIN!!! BUYER BEWARE! DO NOT sign any papers until ALL defects have been resolved (if it pulls - get it corrected FIRST!)

labmolly

Dec 15, 2004

I wish that your rating scale had an appropiate rating scale for this dealer. I would give them a rating of at least a-20. The only contact between sales and customer is when they are talking you into buying one of their cars. After they recieve payment, the customer is on their own. If any concerns arise regarding items that you have ordered as options to be installed, good luck! If you have any licensing problems, because they haven't filled out the proper forms , or passed on the proper information in a timely manner, you're just SOL. You can try to contact them for assistance in correcting the problem forever!! The only thing that this dealership is interested in is your $$$$$$$. Good thing for them that the quality of the product they are selling is excellent. Even if you feel bad about the way your treated, at least you have purchased a very good product.