Used Cars for Sale at Eastchester Chrysler Jeep Dodge RAM in Bronx, NY

izpolanco

Jun 17, 2016

Sat with Ernest Smith, went out his way to get me the deal i needed, he also stood long hours when needed to cater to my availability.

sunnyd

Jun 16, 2016

I met with Jimmy Somma. He was very knowledgeable. This is the first time I have leased a car. I have always financed. He went over everything with me. He compared both options with me. This was helpful. Once I made my decision he made sure everything was ready for me upon arrival. He then went over everything and all features of the car. This was a great experience!!! I will defiantly refer people to him.

Lovely86

Jun 14, 2016

I purchased a 2015 car from here on 5/15/16..Worse mistake ever...had to bring it back a week later because the car was shaking excessively on the highway they stated the tires needed to be balanced. Have to bring in back on 6/13/16 because my brakes were squeaking very loudly. I dropped it off at 8AM they said I can pick it up at the end of the business day I called numerous times and nobody had gotten back to me. Then I received a call at 4:45pm stating they need to change my brakes and it wouldn't be ready! If the car was there from 8AM why wasn't it worked on?? I regret buying a car from this dealership a d would take recommend thm...then I asked abt the car service to get to work and back to the dealership they told me the only drop ppl off. Wht kind of BS is tht

Tranay384

Jun 11, 2016

Great good great experience, would recommend to others great service no complaints wait was a little lung bur not to bad great job guys keep it up

Nothappy123

Jun 9, 2016

Don't waste your time and energy at this place. No one seems to know their a$$ from their elbow. No one knows how to answer a phone or return calls. Save your time and money for a place of business which this is not. Can not be trusted, all around not legit

Vic1489

Jun 1, 2016

I went in to Eastchester Chrysler in the Bronx with the intention of buying a used car. But after speaking to the salesman Roy Casey and the management team I was able to drive off the lot in a brand-new car. I would like to thank Roy and the management team at Eastchester Chrysler for giving me a great first time buying experience.

Odell

May 31, 2016

He made the whole process a great one by explaining the process because I was nervous about the transaction. He got me in the car.

Jdfabulosa

May 23, 2016

"Great Service!"I brought my vehicle from this dealership and I have to honestly say that I can't complain about the service I get.

Mlupo1

May 22, 2016

I had the pleasure of working with Ralfael Salazar he was great fast and got me a brand new car even though i was a victim of identity theft and my credit was horrible I would bring anyone in

Duranreeves

May 21, 2016

From the time we first visited the dealership, we have received excellent service from sales, to the repair shop. The staff is very professional, they even send out emails just to make sure everything is going okay with the vehicle... Great place to do business" Manny is the best"

CRUZ FAMILY

May 17, 2016

My salesperson GLENN, sorry for not remembering your last name was awesome he was very upfront and helpful also noting that i had him crazy going back and fourth with the manager trying to get a good price on my DODGE JOURNEY and at the end he did just that.GLENN thanks for all your help and honesty i recommend using Glenn and i got you in my mind for any future references.THE CRUZ FAMILY.

Ramon Hernandez

May 16, 2016

I experienced the best service ever. The staff was professional yet very friendly and made me feel comfortable. They worked very hard to get the best deal available for my specific needs. at the end a was very satisfied and walked away very content.

Eneida Morales

May 14, 2016

On May 10, 2016 I went to service my car at Eastchester Chrysler Jeep and Dodge dealer. Like always Day greeted me with his charm and excellent customer service. I told Day that I was not too happy with my car and he referred me to Manuel Galvan. That same day I had scheduled an appointment with Jenay Howell which is extremely polite and professional. While my car was being serviced Manny offered many options as to buying another car. He showed me how cost effective and convenient it is to buy a new car. I did not want to buy a new car because I park it in the street. Well after careful thought and consideration I bought a 2016 Jeep Renegade. OMG! I am so happy. The lease monthly payments are comfortable and after 3 years I have more options. Today I am going for XYlon treatment and to pick up a voucher for a full gas tank. Thank you, Manny. thank you Rocco!

Norbyat

Mar 15, 2016

Had a great experience purchasing and choosing the right car for me and my family. Especially with the help of Manuel Galvan, he's a great salesperson. Other than me buying a car everyone is very polite and grateful once you enter the door. When there's a problem with the car The service people also know how to deal with the problem and they get it fixed.

VerifiedCustomer

Mar 8, 2016

We purchased a used vehicle here a couple of years ago, and that transaction was fine. Now we have sold the vehicle, canceled the warranty that we had purchased, and are due a refund for the remainder of the warranty. It has been over 3 months and we have not received the refund. We call the dealership (Carefree Car Protection confirms the warranty is cancelled and that the dealership will issue the refund) and we are only given the run-around. Everyone I've spoken with, from Caleb Dennis, a finance manager, to Kathy in the DMV office, to the receptionist, has been very short and not at all helpful. We've left multiple messages but do not get called back; when we call we are always directed to another dead-end and another answering machine. I do not recommend this dealership. I will be happy to change or delete this review once the matter is resolved.

CHESKA174

Mar 5, 2016

I'm 26 years old, Latina women with an 8 year old child and expecting. On 06/30/2014 I bought a car in the Eastchester Chrysler Jeep Dodge paying 676.52 a month. My vehicle is a 2012 dodge Durango R/T in the pass month I've been taking in my vehicle in for the same thing which is the BRAKE senor showing the 1st time I took it in for this issue the adviser Brandon J. Ordonez stated my brake pump was messed up and needed to be fixed. My husband Eduardo Rodriguez and I had agreed to the fix which cost us a deductible of $100.00. That same day when I was picked up from my job (by my husband) when I went to open the trunk, it was having difficulties opening (it wouldnt open for anything); I work till 5pm so by the time I called to speak the adviser Brandon J. Ordonez the service department was already closed. So since it was a weekend we had to wait till Monday to take the vehicle back, that same weekend Saturday my break sensor shows up again so when Monday came my husband took the vehicle back to Eastchester Chrysler Jeep Dodge service department where he explain to the same adviser Brandon J. Ordonez the issue and Brandon had stated that we had to wait for the oil to circulate in the brake pump key, and as for my trunk I was told they did not do anything to do with it and in order to fix it I would have to pay $100.00 deductible, due to it being a new clam. At this point I was highly upset due to the fact these people where the last department to touch my vehicle and something went wrong. After speaking to Brandons boss I was told that they will check what the issue is. I then receive a call from my husband stating that maybe due to the snow over the weekend it could have pushed my bumper up, which then caused it to give an error. That day I didnt have to pay any deductible. On Monday after 5 pm when my husband picked me up from work my driver seat wasnt working instead of it moving front and back it was moving side to side, In order for my car to be checked that Monday someone had to drive it inside for the tech or if they had to run any diagnostics. Since It was already late we had no choice but to wait for Tuesday which I was still having an issue with the break sensor going off. When my husband took in the vehicle back in on Tuesday he was advised by Brandon J Ordonez again and he explains to Brandon the issue with the seat and the brake sensor coming on and off. This time there was a broken cable underneath my seat according to them once again they didnt have anything to do with this and I was told that my warranty covers it but I needed to pay my deductible of $100.00 due to it being another claim, I was also told that as far as for my brake sensor I will have to bring the vehicle in when the light is on. I called my extended warranty (carchex) to see if they can accommodate the deductible due to the vehicle being there since Friday for different things, but according to them they couldnt do anything due to it being a new claim. The deductible of $100.00 was paid to the Eastchester Chrysler Jeep Dodge services department. That same week my brake sensor goes back on while driving in the 684 highway, sprain brook, and Hutchinson pkwy 60 miles going and coming which is 120 miles in total along with my 8 year old son in the car. That week I called Brandon and told him about my issue (the brake sensor) he told me the same thing, he stated I will have to bring in the vehicle in while the brake sensor is on. That same week my husband took the car in due to the brake sensor and when braking its a little ruff, they diagnostic the vehicle but didnt find anything, and dismissed it and told me that I will have to come back while the sensor is on, I was also told that Brandon stated he test drove my car to see if the sensor goes on, but didnt. The next couple of days my mother takes the vehicle in for the same thing and they still didnt find anything, and the sensor was on. On 02/26/2016 my husband take the car back due to brake sensor, oil change, and the brakes was making a weird noise when coming to a stop. When he takes it in all of a sudden they find that the car had a recall since 2014, brake booster, front rotors, and front pads, everything Ive been taking the vehicle in for. So Ive been taking my vehicle in and out for the pass month in a half and they couldnt find anything wrong with it and in the mean time Im here driving 120 mile each day Monday through Friday with my 8 year old child putting us a risk due to a services department neglects. That same day Friday I got my car back and on my way home with my 8 year old son, my 1year old niece, my 9 year old nephew, unborn child and husband Eduardo Rodriguez my car started to show the battery light sensor and the alarm for the vehicle was flashing on and off. As I was paying attention to this I notice that the car was smoking from the front but she on a road on my way to the bank I thought it was the dirt or the muffler, but then when I came to a complete stop at a stop sign I notice the smoke again I was 1 minute away from the bank when we pulled in it looked like I was in a airplane with so much smoke and oil everywhere on my vehicle transmission, horn, computer box, etc. I also notice that my car had zip ties on the wires going to the motor which that was never there. I called to the dealership and spoke with Maritza for the receptionist and explained to her what happened It was already 7pm, she stated she noted in the account what happened. I had to call my car insurance for road side assistant and get the vehicle towed to Bill Volts Chrysler Jeep Dodge dealership which was 13 miles from where I was. I had to call a family friend who I paid out of pocket 70$ for her to pick me up along with my family and my groceries. On Saturday I called the Eastchester Chrysler Jeep Dodge dealership since the service department was the last person to touch my vehicle and once I asked for Brian Dennis which is the owner I was told I couldnt speak to him or leave him a voicemail, which I have on record. I then was transfer to Booby Erickson ext and left a voicemail. After that called I placed another call to the same number to speak to a manager in the service department, which then no one answered, I then called blocking my number and they answered and transferred me to front desk located in the services department, I was told that on Saturday there is no real manager to attend so I had no choice but to speak to someone else about this matter at this point I must of called about 10 to 15 times when I finally spoke to a young lady name Judith whom help and had the manager call me whom name is bobby. I spoke to bobby around 1:00 pm and he stated once I have the diagnosis from Bill volts dealer to have them email him the information. Its now Monday and I was told my car needs new water pumps and step belt so a full diagnosis can be made. I then went to the dealer to speak to bobby myself but come to find out I was told I cant speak to him I ended up speaking to a gentle name Jessie F (sales manager) who was a complete jerk was not professional at all and keep yelling at me as if I was a child, then we was speaking to Jessie F and Brandon (services department adviser) who keep cursing at my husband!!! On Tuesday I get a phone call from Bobby Erickson stating that every time you punch in any vehicle information on the computer its gives you information including recalls. So I dont know why Jessie F was stating it doesnt do so etc. I just feel like no one wants to help and it isnt far. I would like to speak to the owner about this matter and show him what happens in his business especially the people he hires as managers. The owners name is Brian Dennis.

JS

Mar 5, 2016

I'm extremely happy I went to this Dealership to buy my 1st car, Luckily I had a great Salesman Rafael Salazar who assured me he would find me something I absolutely loved, his customer service was excellent and he truly didn't stop until I was happy, all while making sure I was knowledgeable and comfortable with my decision. I must say coming here was the best decision. Thanks to Rafael Salazar & the rest of the staff there I'm a proud customer!

Tara Simon

Mar 1, 2016

Rafael Salazar was great!! I bought a 2016 jeep Cherokee and he was very helpful and knowledgable about the product. Rafael has lots of patience and is very hospitable. I will definitely come back to him and send friends his way.

anewlife1

Feb 27, 2016

We purchased an audi 2008 Last year and it has been nothing but problems. 1 month after the sale the car had problems so we brang it in for "free warranty" so they can check it and was told it was $125 just to leave the car. When we picked up the car they changed a lightbulb and fixed a slow leak and the bill was $250. We asked our sales rep Joe to see how he can help and he said there was nothing he can do. 2 months later we need to have the fuel pump replaced which out us back $500. 2 months after that coolant hose needed to be changed and that was $250. We even went into the dealership to try to get another car but they weren't offering anything. Today we went in for a "free inspection" and when they came out with the car, they stated all these issues that was going to cost $1100. We said at that time we will not leave it, give us the car back. We'll when the car came out it sputtered and then died. The mechanic had to come and give it a boost. They had the car under an hour and now the car wouldn't start. They gave the car a boost and it started but still sounded funny. Sean said he was the manager on duty and His managers name is Glenn and not available. I had to call the police to make a report because they were trying to say the car was like that upon arrival, which is not true. I am also filing a report with BBB to report this horrible business. Please stay away, do not even go onto this shady business!!

Domn

Feb 7, 2016

Saw a 2011 jetta online on their website (only had stock photo)...so I inquired about it etc. After a wk or so of talking back and forth I kept asking for actual photos of the car.. They kept telling me "we get new ones everyday so the stock photo is as close as possible. Didn't make sense to me and every time I asked for a photo they got aggravated that I was asking (I shouldve known that wasn't a good sign) anyway finally I had time to go on a Saturday (1 1/2 ride, with 8$ tolls both ways) get there, they bring me to the jetta (which right away tell me I need to get it inspected myself) so I already know some things wrong...get to the car and the entire back of the car is basically gone. Its almost like a totaled car. I drove an hour and a half for a totaled car, or one that was in very bad shape to say the least. After I expressed to jasmine (one of the representatives i guess) that my car engine just seized and this was my first time purchasing a car from the dealership and wanted to make sure the car I got was reliable etc. THEY SET ME AN APPT FOR A TOTALED CAR.?!?. One that probably can't be driven at all. They knew my situation and to me that is extremely unprofessional. They told me the car was in great shape when we spoke etc. On top of that, they told me they had another 500 cars on the lot that I could look at, I saw maybe 20 on the lot today. 3 that I took a look at, since I drove that far, for about 6000$ over my price range.....I don't reccomend to anyone, just because of how they apparently do business and claim they want to give their customers the best, but bring me in to see a car missing the entire back of the car.

ABaraba

Feb 3, 2016

We went to this dealer ship at the new year, we made an appointment a week in advance. When we get to the dealer ship the vehicle is not on the lot, the general manager took it home....Low and behold we liked what we saw on the trunk and we were serious buyers...my husband in good faith put a deposit down which we were told would be refunded to us...The sales person was nice enough to bring the vehicle to our home once the general manager returned it on Monday. We were very serious about the trunk and going through our own bank because the numbers kept changing just with sitting with the sales guy. We decided not to purchase the vehicle when the last deal invoice came over for dealer prep fees....they were forcing detailing charges on us from the other company they have that preps the vehicles. The price was like 1,000. We did not mind the fees we minded that each time a new invoice was sent to us for our bank to approve they added more fees and did not discuss them before sending invoice. In the end they were forcing us to pay a fee for the car to be cleaned and detailed at about $400.00 after negotiating with them. Once again paper work came over with more $$$ added in for something else. We finally decided this was not the deal for us and walked away. I was told it takes 10 days for the credit to show on our account. I requested proof about 10 days ago when I was told it was processed and I still have no proof and every time I call to speak to someone I am given another voicemail....My sales guy is of no help as well. My sales person was John Fakhoury. I also spoke to Barry who told me I would have no problem getting my credit but yet I seem to not be able to get any answers from anyone.

john.j200c

Jan 4, 2016

I leased a 2015 Chrysler 200c from here. Worst decision in my life. The car broke down on me more then 10 times . They gave the worst rental every . they don't want to give me my money back even though they sold me a lemon . I would never recommend anyone to go there in my life . Nobody never have answer its always call Chrysler. For the note my vehicle in the shop once again unbelievable.

Bill W

Dec 4, 2015

Let me just start by saying that I am the last person to write a review or post a comment about my experience dealing with a major purchase. I came into the dealership after weeks of research, seeing an advertised price online and calling ahead to verify vehicle availability and discounted price. At first I was skeptical that they would honor the price or at the very least attempt the dreaded bait and switch. My concerns were put at ease in the first 10 minutes after sitting down with Frank Pena. He was not only very professional and knowledgeable but took the time to make sure the process was as straight forward and efficient as possible. I have no doubt he could be managing this dealership in the future if he decides to stay in the business. I would highly recommend that anyone interested in a new Jeep stop by and ask for Frank.

Formula1Racer

Oct 31, 2015

No Stars! This place is by far the worse business I have ever dealt with! Stay away, this dealership is terrible, very crude rough speaking staff, bad customer service and management, both areas were unprofessional, disrespectful and had VERY poor people skills.

BrooklynGambler

Oct 18, 2015

I'm so lucky I found this place randomly searching for a good deal on a Dodge Charger. They have the best bargains and the staff is warm, professional and accommodating. I am very pleased with my purchase and I would like to commend Jacqua for going out of his way to help me with my questions. Thank you!

Jasondodgeguy

Oct 13, 2015

Hi my name is Jason b.I've been a owner of dodge vehicles and never been disguested. For the first time in my life I am disgusted on how this company and their employees treated me. I've dove 3 1/2 hrs away for a sale price of 41k and they told me that the 2015 r/t Durango was on the lot and that they would honor the forsale price from the internet by jasmine & Alexis. They were trying to get me into the dealership for 3 day, however, when I finally got to the dealership the car was never there, not beacause it was sold but it was never in there inventory, which is fault advertisement and poor salesmanship. They trying to pushed an more expensive one for 56k and not what I wanted. They miss lead the customers just to get you in to sell you something and don't take into consideration the time and money you got to spend to make it there don't trust them ask for pics of the car with the vin # if they say I can't t that means it's not a good deal and don't wast your time. These ladies or any other ladies aren't salesman and have no authority to make deals, they ONLY GET PAID FOR EVERY APPOINTMENT CONFIRMED, don't listen to them.and run away please and no I don't give them no stars but I have to.

Charles B.

Sep 16, 2015

From the time I walked through the door to the time I took delivery everything was perfect. My salesperson Frank Pena was professional, knowledgeable and went the extra mile to make sure every aspect of my deal was right. Not only do I highly recommend this dealership but I will return for my next car.

Timamir

Jul 23, 2015

BUYER BEWARE!!! DONT BUY A CAR FROM THESE PEOPLE YOU WILL REGRET IT!!!!I brought a used BMW from this place and I had problems after problems with the car. they are so slow to take care of the problems for you. All the dealers that work there care about is making the sale after that they don't care what kind of problems you are having with the car, it is almost like they are laughing behind your back like they just got you. To this day months later the AC that I was told would be taking care of when I first got the car they said that they are not paying for it and I am on my own. The service manager there Fred Eldik is the most shady, corrupt, slick person I have every met, he hides in his office all day when you have a problem with your car and never answers his phone or read any e-mails addressing your concerns. I don't want nobody to go through what I when through with these people so I feel very good that I am helping others not fall into their trap. DONT BUY FROM THESE PEOPLE DONT BUY YOU WILL REGRET IT TRUST ME!!!!

fuman1

Jun 19, 2015

Hands down the best car salesperson I have ever dealt with. Professional, courteous and knowledgeable. Thank you Germaine, you will get business from me in the future!!

venicekaysen

Jun 7, 2015

I bought a Chrysler 200 2015 .2 weeks ago my window would not go up or down. I took it in and was not satisfied with the response I get from the "supervisors". After 2 weeks, I took it back and Paul was my service adviser. He handled the problem very well and within 3 hrs I was happy with my new car again. If you have to deal with this company, see Paul.

Brian M - Long Island

Jun 6, 2015

The staff at eastchester jeep/C/D were courteous and helpful from start to finish. My salesman jimmy Somma laid out many different options to fit my budget without all the canned sales pitches. How refreshing ! He also had all the patience and time in the world for me. His finance representative was very helpful locating a bank that was right for the payment options I wanted. Great job guys ! Thanks again Brian M. , Long Island

tvanness69

Jun 5, 2015

my daughter bought a used car 2 weekis ago and needed to get both brakes done they said to her she lucky to be alive we called several times and never recieved a call back yet still waiting

Crystal V.

May 25, 2015

Everyone at dealership is friendly and helpful. Even after we made our purchase they are always a great help when we stop in.

mgolden

May 25, 2015

Manuel Galvan was great assisting us with package and proposed terms. Javier Sierra explained all the financing and it was very straightforward. We were offered optional deals but no high pressure to pick and we found that to be a good experience. I would recommend to friends and/or buy another vehicle here, right in the good old Bronx!!

griz0413

May 24, 2015

So we were referred here by a friend that just bought a car from them. We specifically asked for the rep that helped our friend. He showed us a couple of cars, and we finally decided on a 2012 Durango, not our first choice but the price worked for us. As he started taking our information and began the paperwork. We notice that he kept leaving us for new walk in customers for long periods of time. We were very patient with him since at this point we were already set on this car. He said we would be able to use our car as a down payment which was perfect for us. Which later it changed and he said we will need additional money for the down payment. Me and my husband discussed this and agreed to leave the additional money down. So at this point we are set on buiyng and leaving with this car. We continued to be patient while he jumped from customer to customer. He then said to give them 30 min to finalize our paperwork. We left to have luch, giving them about 45 to 50 mins. When we return he tells us that they did not have time to do our paperwork and we can come back on Monday. I feel that this place is very unprofessional and I didnt feel valued as a customer. I wasted an entire day here and didn't get what I was promised. I guess our money wasn't good enough for Eastchester Chrysler. I will never recommend this place to anybody.

LouZ

May 15, 2015

Actually accused of presenting a forged/copied check as a deposit even after talking with the bank MGR. It was a bank issued check. Insisted on wire transfers and using their financing. They did 3 credit checks, I presented a titled trade in, a NYS license and a cell phone number. How was I going to hide presenting a bogus check. Never been so insulted in my life. You have no idea how much yourbeing ripped off if you have a trade in. Much happier local. Think their the only game in town.

Fclaudio08

May 12, 2015

Today my 69 year old mother went to your service dept.clearly stating her brakes were not properly coming to a halt.She was told by a gentleman named Jose she would have to make an appt. & it could be two to three days before her vehicle could be reviewed.I could understand the refusal if it was based on a basic need but this was a brake issue.Quite obvious a road hazard jeopardizing my mothers safety!Outraged that my mom was sent on her way,I called requesting to speak to the service Mgr.a women by the name of Chassidy answered i briefly explained the occurrence & she told me to have my mom return.(Thank you Chassidy!)The vehicle was purchased at your dealership & this is how you brush off a safety issue on your own customer?It is obvious Jose shows no consideration for your customers & there well being!To top it off they provided her with a ride home called when her vehicle was ready but could not offer her a return ride to the dealership.I can say only one thing this is truly the poorest customer service & the worse experience ever!!!

ShaunB2015

Apr 23, 2015

I went to this dealership based on me filling out an application online via some other finance company. I was contacted by I think her name is Gloria. Very friendly she was stating everything was set up for me for when I go down to the dealership. I expressed that because I already did paperwork prior to going to the dealership, so they won't run my credit again. She reassured me that it will not happen just you're coming into do is pick the car up, which I told her the one I wanted, and go. I get down there and not was she not there, but she didn't answer any of returning emails. The sales person I was suppose to meet with who supposedly knew everything, so I didn't have to explain everything was not there, or busy. At the front counter they stated I can speak with someone else and introduced me to Alan Sharp. After explaining Gloria had everything ready for me, he gave me the only run around. Not only did he run my credit without my permission he did it in a very sneaky way. Telling me that it's for Gloria's paperwork. Then I spoke with a sales manager, don't remember his name, but he was young and tall. I stated to him I want to make absolutely certain that Alan did not run my credit. He then ran to somewhere and came back and stated, no he did not and that was a close one. I don't what happen, but Alan comes back stating the application did not go through. I stated to him Gloria stated everything was a go otherwise I wouldn't have came down here. He said yeah I don't know. It did look like Alan did not want to sell me the car because maybe the commission wasn't good enough for him. I later get home and get a notice that not only did he run my credit again, but 3 more times at the same time. I email Gloria explaining everything haven't heard anything back. Unacceptable and Horrible experience.

Eddie

Apr 21, 2015

Always wanted a charger srt. A friend of my bought a vehicle from this dealership and highly recommended me to see jimmy Somma which I did . From the first time I met jimmy I know this was a perfect fit new all about the vehicle went over every option sat down at his desk and factory ordered to my specs. Vehicle came in true to form like jimmy said 7 weeks to the day and he made sure calling me twice a week before it came in talk about follow up. Came in to pick up just like we ordered spent an hour with me going over vehicle and also setting up nav Bluetooth and my pre sets Jimmy has a customer for life and I am loving my new ride. Eddie

Doucs4U

Apr 20, 2015

This dealer needs a major shake down. So disappointed. Please do not waste your time here. They do not return calls and are very unprofessional. I brought a brand new Wrangler on Monday March 2nd 2015 and it broke down on Wednesday. It took more than week for me to get the vehicle back only to be told it was bad gas. After weeks or arguing it was not a gas issue they admitted that they had to repair the transmission, change the gas pump, fix loose wire and totally Integrated Power Module. I was not given an invoice with the print out of the repairs, I believe this was deliberate to hid the paper trail of the repairs. I would not recommend this dealer to an enemy much less a friend. Each time I took the vehicle in for repair it took at least a week to get a response. Now jeep only wants to trade-in and not buy-back the vehicle which they appraised it for $29K after a month and I paid $36K, how convenient. Now they want me to take a lower model vehicle after they give me back less that half the depreciation value, even though I have lost numerous days from work. Buying the vehicle is ok, just try to get it serviced or repaired.

nkjugmohan

Apr 19, 2015

This is the 3rd car bought from this dealer due to their friendly staff. Manuel is such an amazing sales representative. He made the buying process so easy and stress-free. He kept in contact with me periodically via cell phone to let me know how the process was going. He was always there for our appointments and treated us like family. He was much more than just a sales rep because of his vast knowledge of finance and money management. Thank you, you will be getting plenty of recommendations in the near future.

Peterg725

Apr 18, 2015

I needed a car in s hurry and figured that they would have the advantage of my situation. I was wrong!!! I couldn't have found a better place with price and hospiilty. Great service and no preens sure. 10 out of 10

Boomer123

Apr 16, 2015

Manual Galvan was the car dealer that helped me with my purchase. He was super helpful in helping me find the car I was looking for. I would recommend him to everyone, he is very professional and patient.

spymax80

Apr 8, 2015

I would like to once again commend the sales staff at Eastchester... This is my third purchase from them and I have to say this was the best one thus far.. My Salesman Jimmy was the most knowledgeable,Catering and most attentive salesman I've ever dealt with at any dealership. My Finance guy JFK has always been on point and so easy to work with since I purchased my first car from them several years ago and he will always be my go to guy for any cars I buy from them...

Shantay90

Apr 4, 2015

Rick Rogers provided me and my family excellent service. He was honest and worked to get us the best deal. I will be back for another car. I highly recommend Rick to anyone interested in purchasing from Chrysler.

YVigay

Apr 2, 2015

We original purchased a used car through the dealership back in 2012 and were so impressed by the sales team and service that we went back for a new car on 3/29/15. Our salesman was Germaine Anderson. He was courteous and professional and put us at ease as soon as we entered the dealership. He was able to get us into a 2015 Jeep Cherokee which we love! I can not say enough wonderful things about the dealership and sales team. We will definitely be back again for our next car!

Mike5545

Mar 19, 2015

Best experience ever, Manuel was the best. My credit wasn't the best but he was able to put me in a car that I love!!!.i recommend going to see Manuel

aniuska

Mar 18, 2015

Had a great experience we where treated we respect and professionalism from Manuel galvan the best car sales dealer ever . cars are in good conditions i bought a Chrysler 200 . everyone is polite and explain everything thoroughly. My salesperson Manuel galvan was very helpful I'm very happy .

kelk

Mar 14, 2015

I just traded in & purchased a 2015 Jeep Grand Cherokee with Jimmy. He did not pressure me from the moment I met him and was very straight forward. He was very knowledgeable and spent over an hour with me going through the cars features when I took it home. I would definitely come back to do business with him!

orangecounty

Mar 7, 2015

Update: No car from this dealership after 2 days of sitting in dealership 5+hours. Then 2weeks trying to get my deposit returned....the only professional or courteous person to return my calls or follow up was.Wes Williams. .thank you for all your help in cleaning up someone else's mess.

Transformers

Mar 5, 2015

This dealer needs a major shake down. So disappointed. Please do not waste your time here. They do not return calls, would not transfer me to a manager because it's protocol( never heard of that before) and above all just don't care. Made us feel like crap. Don't waste your time.

Millie

Mar 2, 2015

We'll as for our experience we were treated with much respect and a very professional manner by both Manuel Galvan and Andy Rosario I will definitely recommend both of them to my family and friends great team????

norby

Feb 23, 2015

Had a great experience all cars are in good conditions new if you want i bought a 2015 Jeep Cherokee. everyone is so polite and explain everything thoroughly My salesperson Manuel was helpful and works hard to get you the car you want.

Meicords

Feb 10, 2015

It was the best buying experience that I have ever had. The sales representative was courteous and informative. The financial representative was helpful and knowledgeable. It was quick and efficient.

orangecounty

Feb 8, 2015

I read review prior to going to dealership & I didn't adhere. Beware... I drove 1.5 hours sat waiting for salesperson another 1.5 he's did paperwork & finally got to test drive a car that they couldn't find in the lot another 30min...then they didnt have key ,after I got back from test drive I was told the car was sold would you like something else...Bait&Switch ...No!!!!! you don't want my business and don't care but I want to tell the next person beware.run don't fall for the low prices... My time is valuable.

julissa

Feb 7, 2015

Due to purchasing a pre-owned damaged vehicle, I decided to go ahead a purchase a new vehicle Dodge Durango to avoid dealing with any issues. Well unfortunately this vehicle has had two recalls. My service appointment was schedule for a month later after my call only to fix one recall. For the next recall they don't have the service part as of yet, but they will contact me once the have it. Its been over a month. Therefore I am paying for a vehicle to be parked, there is no use for it since it does not turn on. What a dissapointment. Instead of proving great long term service, they offer good service until you sign, then you are on your own as a buyer.

adillon81

Dec 28, 2014

I recently purchased a 2013 Charger from here and I have to honestly say NEVER AGAIN would I buy anything from here! I wouldn't even refer a friend or family member to this dealership! Less than 24 hours of buying the car the check engine light came on. Being that I bought the car on a Friday I had to wait until Monday to take it into the service department. When I took it in that Monday morning, it was hooked up to a machine and I was told I needed to make an appointment to have the car looked at. I was told not to worry because it should be fine and nothing should happen between then and the day of my service appointment which was given to me a week later. A few days later while driving, the car completely shut off on me and the dash board started going on and off. Then the windshield wipers started going back and forth as if I had turned them on. The car looked as if it was possessed. Thank GOD I wasn't driving on the highway and was driving in a local street where the traffic was moving very slowly. I don't even want to think what would've happened if I was on the highway. After the car turned back on I pulled over. After calling the dealership and not getting through to anyone I decided to drive over there. The service department then looked at the car and told me I would have to wait until Monday morning for the mechanic to look at the car because no one is there on Saturdays to look at it. I was then taken up to New Roc City to be put in a rental which didn't even compare to the car I had just purchased. Monday morning I get a call and was told that the main computer in the car malfunctioned and they would have to order a new one. My service advisor said it would take a week for the part to come in. Which means I wasn't getting back the car that I just purchased for another week. The following week comes, I was told the part arrived and my car would be ready that Tuesday. Tuesday came and after leaving several messages, I finally spoke to someone and was told I would have to wait until Friday now to get my car. So now the dealership has had my car in their service department longer than I've even owned it. Friday comes and after calling again and not getting through to anyone I decided to go into the dealership to now find out that the alternator is messed up on the car and I would have to wait again until Monday to get my car. At this point I told them I don't even want the car and who goes to say that something else won't go wrong with the car. The response I received was "that's the chances you take when buying a car." Wow great customer service there, I think not. Now my first car note is due and my insurance is due on something that I only had in my possession for only a week. Although the dealership agreed to pay up to half of my first payment, which I had thrown in my face by one of the employees there, I'm not happy. This has been a very frustrating 3 weeks. I would expect that by buying a car I would get to enjoy the fruits of my labor but obviously in this case that isn't what's going on. I'm an extremely unsatisfied customer and just wish that this nightmare would be over already! The only good thing I would have to say about this place was the customer service I received from Steven Davis.

Viper 6

Dec 10, 2014

We order a brand new jeep. They brought it up for delivery missing a black hinge on a yellow jeep. The most obvious missing part ever, but they didn't see to care too much. The salesman tried to fix and then ultimately had someone install. Found it was missing tool kit. I was so concerned I dalled the worthless jeep help-less line. Concerned enough that I briught it to other dealer who needed to add fluids on new jeep. Still no toolkit after 10 calls from the help-less corporate guy. This is my third jeep. I love them. But it will be a long time until the next one even though the kids now drive and were lined on for their jeeps. All because they didn't prep the vehicle and the jeep corporate rep is impotent to get a $25 tool kit and shows they are ruled by dealers that don't xare to sell one sat let alone three dars

Silverwrangler

Nov 14, 2014

Rich provided service that went above and beyond. appreciated the straight forward, honest, and professional atmosphere. Would definitely recommend this dealership to friends and fam.

Muziklvr

Nov 11, 2014

I had two flat tires that they took two days to fix. Since they were going to keep it for so long I asked for an oil Change which I knew would be due soon. One week later my car is signaling me that I need an oil change. When I check the oil in my car was never canged. Not satisfied at all

MadelineMady

Nov 10, 2014

October 27, 2014Dear Sir/Madam:My name is Madeline, let me start by saying "I Love my Jeep"! Unfortunately, I'm writing this letter due to the unprofessionalism I received from Jeep Chrysler located in Eastchester Bronx, NY. I was heading to work on 10/23/14 at approximately 0910 hrs, I kept hearing a swooshing noise. I pulled over & noticed a four inch puddle idling in the front floor of the passenger side. I immediately drove to the Eastchester Jeep Dealership where I purchased my 2014 Jeep Wrangler on August 5th. I was greeted by the service Manger Paul Anthony Rowe. I explained to him the emergency stemming from the obvious flood which saturated the rugs with rain water. He asked if I have an appointment, again I stated that I'm here on a "emergency" due to a water leak. Mister Paul then proceeded to tell me that there's NO guarantee that my car will be "looked" at because I don't have an appointment. I didn't mind leaving my car and taking a cab to work as long as the car was being attended to. I asked Mister Paul if in the meantime he can have someone use a dry/wet vac so my rugs won't mold. He said someone will tend to that once the car gets looked at. I called a cab to take me to work, it took them 30 minutes to pick me up. While leaving I noticed my car was parked in the lot "outside". Later that day I phoned Mister Paul and asked him for the status on my Jeep. Again, he stated that they weren't able to look at my car and someone will call me when it's ready to be picked up. I asked Mister Paul why is my Jeep parked outside the lot since it's still raining? He stated, "How do you know it's outside"? I said because I saw it there before I left. He said, "Well, we moved it". I wasn't totally convinced partly because he sounded agitated. The next morning, I decided to get my car and bring it to another dealer. While I was en route, the service agent called and told me my Jeep was ready. I was so ecstatic! Once I arrived. I was given my key and paperwork & told where to find my Jeep (which was still parked in the same spot). I asked the service agent to explain to me what the problem was, what work was done, and how can the issue be avoided in the future. He snatched the service form and told me to follow him outside. He said the factory seal was replaced. I immediately went straight to the passenger side, opened the door and placed my hand on the rug. Oh My Gosh! The rug was soaked and the water trailed into the back floor rug as well! I went and got Mr. Jacob Padilla who initially sold me the Jeep. He noticed how upset I was and he took my car and dry/wet vac'ed it for me himself. He apologized and asked me not to worry that he would do everything in his power to make sure I'm satisfied. He firmly told the service agent that his lack of work was a reflection on him and his future customers. Needless to say, it rained the next night Saturday, October 25th. I went to my car, opened the passenger door and placed my hand on the mat. Well, I was right. The mats were wet. I was fed up at this point. I phoned the main Chrysler contact number provided on the web site. I spoke to a wonderful agent named Kyla whom gave me a case number: 25850669 and told me to bring my Jeep to Riverdale Chrysler Jeep also in the Bronx. She said I'd be getting great customer service and my issues would be addressed promptly. Eastchester Chrysler is NOT adequate in dealing with people/communication skills. Riverdale Chrysler Jeep dealt with my issues, and waiting time was a little over two hours. I'm very satisfied with their findings. Mr. Robert Radinson and his staff were very pleasant and courteous. My car was delivered to me with the upmost professional manner. I'm hoping this letter will be useful so future customers can live out the ultimate Jeep experience without having to endure a traumatic one in the hands of lazy and inexperienced individuals.I'd also like to thank those individuals who work for Jeep whom take PRIDE in delivering quality customer service. If it wasn't for Jacob, I might have gone postal (figment of speech) for those with no humor. Sincerely, Ms Madeline N. cc: Jeep Chrysler / Eastchester Jeep Chrysler / Riverdale Jeep Chrysler Corporate Office

peter w

Nov 3, 2014

Had serious credit issues, I was treated as if I had 800+ credit score, they made the process so easy and the service was excellent from the time I walked in, til they handed me the keys, looking forward to my next car buying experience

Chantell Oliveras

Nov 2, 2014

Going to this deal I had the lowest of expectations, especially being a resident from NJ. Robert Martinez who I recommend you spoke to if you haven't talk to someone yet, helped us. I ened up getting a brand now 15 Chrysler 200 as a lease for a amazing price. They worked with us, especially with our family credit history. I highly recommend this place. I think me and my wife just found the dealer will will buy all of our cars from

jose2229

Oct 30, 2014

The sales department is pretty good. They guys are nice and very helpful. The service department is terrible. Avoid the service department, they don't care. Not good customer service there

serena.vaughan

Oct 27, 2014

I brought my vehicle from this dealership and I have to honestly say that I can't complain about the service I get. I went to the service department and was helped by Miguel Hernandez. He was courteous and professional. He listened to my concerns and was quick to get my car in and let me know what the problem was. Mr. Hernandez also kept me updated on the progress of service. I will happily bring my car back there for service anytime.

Carlitox125

Oct 21, 2014

Nelson is great, detail oriented, very knowledgeable, and took time to figure out what the best options and best deals would be for me in my jeep wrangler search. He spent 3 hours with me, made me feel relaxed and comfortable. Makes the car buying process very simple.

Feyaz1004

Sep 28, 2014

My sales rep Richard was very helpful. He did everything he could to get me into the vehicle I was looking for I even got more than I expected. He was also funny and kept the experience of buying a new car great. I would recommend anyone who goes into this dealership to go to Richard first he knows what he's doing you will walk out this place with exactly what you need. Also the finance manager Andy was very helpful and honest . He wasn't rude i went to a toyota dealership and have bought 3 cars with toyota the finance managers were all rude and tried to make me pay even more than what they came up with. But I got a fair deal here . Thanks Andy and Richard Im enjoying me new ride!

Dizzy 868

Sep 20, 2014

The Sales Advisor Durrell Moore was very helpful .He explain everything i need to know about the car that i was interested in buying . He work with me to get the actually payment and the amount of the car i was looking for. I took it for a test drive i was asking him question about the car and he had an answer for every question i ask him about and was very friendly guy. I am very happy with the car i choose to take home with me ...Thank you so much i would recommend anyone buying a car to go to Eastchester Chrysler Jeep Dodge and ask for Durrell Moore .

jay4655

Sep 18, 2014

Reconsider making your second biggest purchase (i.e., a vehicle) from this dealership--especially if they promise to fix things after the purchase. The salespeople will be nowhere to be found, and you will be left to fight with their absolutely terrible service department. Here's what happened to me: I bought a car, and the salesperson informed me that they would contact me about fixing a dent and sending me touchup paint. I didn't hear anything for weeks, so I called the salesperson multiple times and left messages. After not hearing anything, I contacted the General Sales Manger. An appointment was then scheduled a week in advance, the car was dropped off, and the service adviser, Jose Gomez, informed me that the car would be done at 3 p.m. the next day. I called the next day to verify that the car would in fact be done at 3 p.m., and Gomez verified that it would be ready as promised. I arrived at 3 p.m. to find that Gomez had no idea where my car was. For whatever reason, it was actually across the street, parked on the sidewalk of an auto body shop. Gomez then informed me that no work had been performed on the car and that I would have to leave the car there for the weekend. Apparently, the service department could not handle a simple thing like getting a dent fixed! Gomez failed to schedule the appropriate company to do the work and outright lied about the car being done. He also failed to order the touchup paint before the appointment and told me to come and pick it up the following week. After arguing to get my car back and to get a cash reimbursement for the work that needed to be done, so I could go to a professional shop and get it done elsewhere, we agreed that the dealership would pay to have a dent repair company come to another location that was closer to me to fix it. However, Jose Gomez failed to give the dent repair company authorization to fix the dent. So, after my spending hours calling the dealership to get someone else to give the authorization, the repair had to be rescheduled for another time. We also agreed that the service department would ship the touchup paint to me, but Jose Gomez decided to ship it in a box of garbage. The garbage is a good representation of the quality of the work and unprofessionalism that Gomez is capable of and also a good representation of the dealership.Please stay away from this place! Your valuable time and money will be better spent elsewhere.The Better Business Bureau (BBB) ranks this dealership with a rating of F. Search the BBB website for B&Z Auto Enterprises, LLC.

Wael Fadda (Will)

Sep 4, 2014

I called in for a used vehicle that they had it priced reasonably, after 2 phone calls, the sales person claimed the vehicle was extremely clean with no issues, i drove 226 Miles (4 hours almost) from virginia to purchase the vehicle to only find this: 1- Check engine light was on (although they said there was no check engine light on the phone, blamed battery was dead thats why (disrespecting my intelligence). 2 - Vehicle was badly rusted from the bottom ( Salesman explained simply it's 10 year old car with 40k miles, what do you expect? are you expecting a brand new vehicle????; however on the phone they said there was no rust) 3 - Whining electrical noise was VERY OBVIOUS when accelerating, they blamed it on the after market product, and they promised AFTER i purchase the vehicle, they will try to fix it. 4 - I offered to buy it ONLY if the car is fixed, they said they won't since i might change my mind, i said REGARDLESS it should be fixed for who ever might buy the car, there answer was NOT "NECESSARILY; SOME MAY NOT PAY ATTENTION OR DONT CARE ABOUT THE ISSUES I POINTED OUT"5- After all those ISSUES, salesman insisted the vehicle is CLEAN even as i was leaving...." I can't imagine what he would consider a broken vehicle that needs hefty repairs". Salesman's name was Sean, can't remember the managers name that tried to convince me of buying te broken vehicle... THANK GOD, i had a back up plan, bought another car 30 minutes away and my trip was not wasted completely.

Tweet79

Aug 26, 2014

First financed car worst experience ever. Test drive the car told the rep. I hear a sound in the brakes he said they will fix it only to leave and drove off and the problem was still there. Was told to come in to have it check, took the day off from work to go there for them to tell me I have to pay to get the brakes change. I was recommended this place by someone who bought a car there two weeks before me and even she is having problems. Nice customer service and then when you sign on the dotted lines they give a xxxx what happens next. run far and fast away from this place.

Yetunde

Aug 15, 2014

My fiance and I went to this location to get a used vehicle but when the numbers came out we realized that it was above our budget. Ernest was very patient with us going back and forth from one of the manager's office. That manager was very rude to us by the way ( Andy Rosario), he treated us like we weren't important. But with Ernest's help and a finance manager (Jason Lalonde), we had a great experience and drove home in a brand new car which was totally unexpected but it worked just well with our budget. Our options were presented to us clearly and the service was efficient. I still don't understand the mechanism behind financing a new car for lesser than a used one LOL. Overall, our experience was great!!! We will definitely be dealing with him again.

Sangelique

Aug 14, 2014

Robert fought for me. I can't say enough about the quality of service. Gave me the best options and deal. Trustworthy and hard working.

pasquerella

Aug 6, 2014

Jimmy treated us great when we went to Eastchester Chrysler to inquire about a Jeep Summit. A few days later we picked the color and interior we wanted, Jimmy had it brought to the dealership, and we drove it away on a sunny afternoon but not before Jimmy spent an hour sitting in our new Summit, which is amazing, showing us all the features and how to use them. When we drove up to the lot, we immediately saw the vehicle and were so impressed that a jeep could look so luxurious! We've had it a few days now and it is a great ride! We will always deal with Jimmy at Eastchester Chrysler because of the quality of service we received.

daconchman

Jul 29, 2014

On Saturday July 26, 2014, I went to the Eastchester Chrysler Jeep and Dodge on 4007 Boston Rd. Bronx, NY for a 2014 Dodge Durango R/T. I was told that the vehicle is available, however that the owner Brian Dennis's wife is driving it as a demo. The sales manager Roberto Nunez was adamant that they were able to sell the vehicle. On Monday I called the dealer to see if everything was ok and they said yes all is good to go. On Tuesday I was given a call from the dealer with all the information on the monthly price and down payment information. I had scheduled to purchase the car on Wednesday July 30th. On Tuesday July 29, 2014 I get a call from the car salesman Germaine Aderson stating that the owners wife does not want to get out of the vehicle. I then recieved a call fromt the sales manager Roberto Nunez stating that he will look for another vehicle for me. Not five minutes go by and I recieve a call from the account manager, trying to intimidate me, stating that he will not sell me the car for the price originally negotiated eventhough they are not supposed to negotiate it because I was issued an employee purchase control number for a family members. The bottom line was that they did not want to honor the employee purchase program and instead of being honest they lied and try to use intimidation to discourage me from purchasing the vehicle.

Jvas13

Jul 21, 2014

This was the worst dealership I been to you won't pay the least in the east . My sale person forgot I was even there . Told me he will let me know once he spoke to the loan officer then saw me sitting in the waiting area and said " what are you doing here are you buying the car ? " then ran around acting like he was looking for a loan officer and really wasn't . When I approached him outside he actually was ignoring another customer that had a question . Durrell is a horrible sales person not trying to get him in trouble he just needs more training . Just was a really bad experience spent 8 hrs of my life that I can't get back and still no call after 2 weeks it's cool though I got a certified used Honda for $4,000 less than what eastchester was trying to charge me for a used car wit more miles on it . Happy with my purchase from paragon Honda in queens . Stay away from here as I wasn't the only person not satisfied that day . You won't pay the least in the east don't believe the hype . Ps I was gonna purchase the car but the sales person turned me off to it that was the deciding factor

maemay13

Jul 10, 2014

After seeing a car on line that I was interested in I went to Eastchester Chrysler hoping to purchase it. The first salesman I had was Rich Annunziata who seemed to be very friendly but he did not follow through. I called him numerous times with no calls back. I went back up to the dealership and I was given Manuel Galvan this time. He was friendly he answered all of my questions and he helped me to get a car that is what I was looking for. When it was time for the paperwork Manny and John Kennedy made sure everything went smoothly. I really like my car and my granddaughters love it. Thanks Guys!

opecm

Jul 1, 2014

As a veteran USAA member I used the car buying service. Eastchester had the best price by far of the 5 dealer quotes so I obviously went with them. There was no haggling and no stress with Sadiq, my initial salesperson. I received discounts from USAA plus Chrysler discounts. There was no attempt to upsell additional services. Once my factory ordered Durango arrived Jimmy Somma took over my purchase (my original salesperson was out on disability). The process of delivery was very smooth. Prior to arrival Jimmy collected all the necessary bank and insurance info so that documents were ready upon arrival and there were no snags. He took all the time necessary to explain all the paperwork and it was clear as day. Jimmy went that extra mile by even scheduling my first oil change in advance for me! Following the paperwork, Jimmy spent a good 30 min showing me all the features of my new Durango, including linking my iphone, signing up for UConnect and downloading the apps. It was evident he was very knowledgeable about the product he sells, a rarity sometimes. This personal service made it clear that the dealership and Jimmy were interested in developing a relationship beyond the initial purchase. I will definitely return for service and highly recommend working with Jimmy.

brii09

Jun 18, 2014

We tried to buy a car before with someone else and didn't go well , but when Robert Larosa helped us , he made it possible and got us the best deal , very friendly and attentive ,my husband and i are very happy with our new car , definitely worth everything.

Mzktt8676

Jun 9, 2014

Rick approached us in the lot and he was very friendly and courtesy. He took the time to understand my needs and made the best recommendation. He was not pushy and went above and beyond to ensure extreme satisfaction. Rick when out his way to make this as seamless a process, he took the time to get the best rates all while keeping me fully informed. He made my family and I very comfortable. It felt like we knew him for years. Rick is a asset to his company, he is very knowledgeable and professional. I would without a doubt recommend RIck to all my family and friends. Thank you Rick for all you did. You are the greatest!!!!!

Samantha1027

May 31, 2014

I was skeptical at first about purchasing a new car.. Didn't think it would have worked out as well as it did but Anthony helped me out so much..! He was professional, courteous and made sure I went home with what I wanted..! All of the sales persons were so friendly and helpful. Best experience ever..! I will definitely be back for my next car and I will definitely recommend EVERYONE I know to come to this dealer before they go anywhere else. Simply amazing!!

Inika

May 30, 2014

I went to the dealership based on a friends referral and I'm glad I did. Germaine was helpful, knowledgeable and very patient. He basically spent the entire day working.with me in order to ensure in got just the right car. Little did he.know he was dealing with my husband via cell phone as well, LOL. Thanks to.his.willingness to take the.time and the helpfulness of the.finance staff (Thanks to both Jason's!) I walked out with my new Cherokee the very same day. Great experience! When it's time for a new car I will certainly be back and will send friends there.

jennybrown710

May 28, 2014

This dealership was outstanding from the first time we called. All the staff there was polite and friendly. We came in and Robert Larosa helped us. This was our first time buying a car and he made it painless. He sat with us and explained everything. He took the time out to answer all of our questions. The next time we came in to put the down payment the dealership was having a bbq and invited us. It was for everyone. Robert and also the Bobby from financial went above the means to help us out. Robert even gave us his cell number and answered the phone on his day off Never letting me know it was his day off. He even got to know our daughter. All the cars are well kept as well as the dealership. I have already recommended Eastchester to many of our family and friends. Robert Larosa was awesome!!! I was told buying a car was stressful but Robert and the staff at Eastchester made it stress less. Thank you for everything......

fraserhugh

May 21, 2014

If you are in the market for a new Chrysler,Jeep or Dodge, ensure you stop by Eastchester Chrysler and ask for Ernest Clarke. A true professional and diligent in his craft, he will will be YOUR advocate to ensure the best deal is afforded to you. Strongly recommend that you call and schedule an appointment because he appears to have a sizable client base which speaks to his character. Large and clean facility with adequate parking adds to the inviting business environment. i highly recommend the dealership.

mskris

May 19, 2014

I am in love with my new Jeep Cheeroke. Jimmy was the best!! This is the second Jeep I leased from Eastchester Jeep Dealership and this time around was even more painless than the last! Jimmy was patient and very thorough in explaining all costs, and prices when it came to choosing which car was best for me with my budget. When the day came for me to pick up the Jeep he spent an hour going through how to work all of the functions of the car. He also preset most of the functions that would have taken me forever to figure out if it wasn't for him. Jimmy will get you the best price he can on any car in the showroom and he won't give up untill he has the best match! I am completely satisfied with his service and the service that comes with leasing a truch with Eastchester Chrysler Jeep! When you go see them ask for Jimmy Somma!

Bettyruiz3

May 14, 2014

I will not recommend this place to no one.im not happy.The dealer should check preown automobile before selling them.car didn't pass the inspection,key was malfunction,engine light on,no brake on the back,tire old,2 sensor bad.I have been in services 2 times in the week and half having this car.Now we need to return cause someone forgot to put the engine cover back on.It is waste of time,I'm tier of this.im about to call the bank to let them about my experience with this Dealer.Not happy consumer.It is a shame.!

Tefrazer

May 14, 2014

Over all I had an okay experience. The salesman Ernest Clarke was very polite, helpful and knowledgeable. He approached me as soon as I walked on the lot. That impressed me because a prior time I walked the entire lot and not one person approached me. Being a woman shopping by herself for a car that seems to happen often. I was there for a while as we worked on getting my monthly payments down to exactly what I could offer. I left very pleased and excited about my new car. The only problem I had was the next day, of course the payment was slightly higher. They told me a price and now it changed. (It was the principle). I called Mr. Clarke to explain what happened. Each department blamed the other. Mr. Clarke said he would speak to the higher ups to see if they could compensate me. He never called me back. I called him again. He said he's working on it. He never called me back. I stopped by the dealership and spoke to him. He still has never contacted me. This is over two months. I love my car, but the experience left me a little disappointed. : (

Theresam0908

May 13, 2014

Visited Infiniti of Lynbrook, Infiniti of Manhasset and neither compared to the quality of service I received from Jimmy. He was friendly, well prepared, and very detailed. He never once answered the phone while we were reviewing the details of the lease. Following the finalization of the paperwork, Jimmy took the extra step of going over all the details of the car. He even helped me through setting up the uconnect system.I would recommend Jimmy to any and everyone that was interested in purchasing a C/J/D. Even if they weren't I'd still recommend they visit Jimmy and he'd for sure change their minds.Absolutely enjoyed my experience. Don't let him go, he's an asset to the brand and represents it well!TM

LoganJ

Apr 30, 2014

I was in an accident and unfortunately my car was totaled. I had to get out of my rental and into a new car asap. Bobby and Richard were fantastic! They were warm, friendly and helpful and I LOVE my new Jeep Grand Cherokee. If you are looking for a Chrysler Jeep or Dodge go see them, you will not be disappointed.

hmv069

Apr 29, 2014

very unprofessional never return your calls terrible,terrible,terrible. would never do business with them again and would not recommend to anyone never,ever they s**k

Yashlie07

Apr 29, 2014

Great service! Always come out happy thanks to Robert and his team. Never dissatisfied and they work with you to get you the most beneficial deal.

carlhers 69

Apr 28, 2014

I call Eastchester Chrysler Jeep Dodge after locating a vehicle on Dodge's website. I was interested in Dodge Durango Citadel and they had one with all the options I wanted so I made a appointment with Melissa to see the vehicle and take it for a test driver. I received two phone calls from Eastchester and confirmed that the vehicle was in Stock and that I could put my car seats in for the test driver with my wife and kids, I also received two emails thanking me for scheduling appointment, so far so good. The day of my appointment I received two text messages confirming my appointment, I thought that was professional. I get to the dealership a little late and when I asked for Melissa I was told she only schedules appointments for the salesman that I would have to sign in and wait for a salesman to be available. After waiting about 20 minutes not easy with a 2 year old and 5 year old that's why I made an appointment. The first salesman ask me what I am looking for I tell a Dodge Durango Citadel, he says he doesn't known if they have it he would check PS. He never comes back. After waiting another 15 minutes I go back up the service desk and get another salesman, all he wants to talk about the deal. I explain to him I want to see the vehicle before I talk about any deals, he says okay the vehicle is not on the lot he would have someone get so we end up talking about the deal while I wait, after an hour and still no vehicle take my kids to look at other vehicles. After 2 hours I find out they don't have the vehicle that is demo that the owners wife had and I could come back in 2 days to see the vehicle, needless to say it was a waste of my time and would never buy a vehicle from this dealership.

Idaly

Apr 26, 2014

Warm and friendly environment. Robert LaRosa is an excellent sales professional. He's a hard working person who explained everything clearly. I will definitely return for his service.

Journey1014

Apr 24, 2014

Wow what a pleasure working with Robert LaRosa. He was all I needed to purchase my new vehicle. I will refer him to anyone looking to purchase a car.

susanosika921

Apr 24, 2014

I gave the rating I gave because the service, customer service went beyond our expectations. Would recommend this dealership to anyone who is looking to buy a new or used car. Our sales representative was GREAT. very down to earth and explained everything to us was amazing. Thank you so much.

mc10474

Apr 23, 2014

I walked in with only the intentions of viewing vehicles and I walked out with a great deal and a new vehicle. Both Robert Larosa and the financial officer that helped me were AWESOME. THEY WENT OUT OF THEIR WAY TO GET ME A GREAT DEAL ALL IN ALL I WILL RECOMMEND THIS PLACE A+

dentdas

Apr 18, 2014

It was a great pleasure finding our Salesman Mr. Steven Davis. He was extremely helpful to us and went to the great extent to get us what we needed. He was very polite, accomodating to our family. Very knowledgeable. Very helpful in finding what we can afford and happy with.The only problem is that there needs to be better customer service at Service/maintainance. This was our reason for not wanting to do business with dodge due to passed experiences. The guys there would see you and ignore your presence completely. Don't have the courtesy to say "I/we will be with you shortly." You need to train those behind the desk on how to give customer service more efficiently while there. And, don't assume that you are being helped by someone else. I was extremely mad when we were ignored by both men that were there after waiting 10mins infront of their desk. Until I think I had enough of that and said, 'can u at least acknowledge our presence here and let us know when you are going to be of service to us.." with my remark, his reply was "oh, I thought you were being helped by the other guy when he knows that was never so. Because both of them were doing whatever at the time when we walked in and they both looked up at us. But, when they finished neither of them offer help. Until I got rude.So, I can assure you once they are doing that to one customer. I am 100% sure they are doing that to others. That's the downfall of this dealership. Customer service is extremely poor by those at their desk in SERVICE/maintainance.Hope I don't encounter this kind of poor service in the future and the problem resolve when i have to go there again.I would definitely recommend Steve to anyone.Thank you

imartinez33

Apr 17, 2014

I was reffered to this dealer by a friend who recently purchased a car here. I took my chances and said hey let me give it a try. As I arrived I was greeted by a gentleman by the name of Germaine Anderson. I explained to him what I was going to be using the car for and he showed me a few that will fit my needs.His knowledge about these cars is great and he is very patient and respectful. I was reffered her and I will definetly reffer family and friends.

deedeeweathers

Apr 16, 2014

JACOB IS A VERY NICE AND HELPFUL SALES PERSON. HE CALLED ME A COUPLE OF TIMES WHICH WAS GREAT. HE ALSO ADVISED IF I HAVE ANY QUESTIONS FEEL FREE TO CALL HIM ANDY TIME. ( I WILL TAKE HIM UP ON THAT) CAR HAS A LOT OF FEATURES.

kimholness

Apr 12, 2014

I walked into Eastchester Chrysler just to look for a Chrysler 200 and ended up driving out with it. My salesperson was Rick Rogers and he was great! He was so knowledgeable and worked with my budget to find the right option. Rick was also polite and entertaining at the same time. His manager Ralph was the best and they made my car buying experience awesome!!!!

FrankFish

Apr 11, 2014

For your best car buying experience go see Richard over at Eastchester Chrysler Dodge Jeep. Your experience will be fast smooth easy and all of the above. He is a great person and overall passionate about getting you into a vehicle at the right price. Just stop in and see Richard Annuziata, He wont let you down. I was so confused about what car i was going to potentially buy. Once I met rich and sat down with him and worked numbers out. I was blown away at the deal he gave me. And also bobby erickson the finance manager made it worth for me. Guaranteed you will be satisfied over at Easchester chrysler dodge jeep!

ChrisBeri

Apr 10, 2014

Right from the start I knew I was in good hands with Rich. Very welcoming and extremely helpful from the moment I walked in the door to the moment I left in my new car! I have worked with other sales people before and I have to say that this was my best experience yet. No high pressure sales tactics whatsoever, Rich was very professional throughout the whole buying process. He was extremely knowledgeable and was able to answer every last question. I definitely recommend this dealership, and I would 100% recommend working with Rich. Thanks for all of your help!

Journey1014

Apr 10, 2014

My experience at eastchester was great my salesman was very friendly and knew what he was selling. His humor 110% beautiful. I'm very happy with my dodge journey. Thank you so much for your honesty and your service

Kkeating1129

Apr 10, 2014

Several weeks ago I took a ride up to Eastchester Chrysler, Jeep and Dodge, to potentially purchase an automobile. The Chrysler 200 looked like just the car I wanted, however, once it came time to decide, I began getting cold feet about the whole thing. After speaking with the sales representative Richard Annunziata any second thoughts I had were no longer lingering in my mind. Richard's informative and personable salesmenship really made me feel comfortable about the whole purchasing process. I have had encounters with other car dealers in the past, and let me tell you, they always are throwing cheap gimics and phony smiles at customers, to the point where you could tell that almost everything they say is a lie. Richard spared me the theatrics, and offered genuine insight on both the positive and negative aspects of the car, and did not pressure me to make a decision immediately. I purchased the Chrysler 200 indeed, and I am proud to say that I have no regrets about that decision. Next time I buy a car, I will without a doubt be heading up to Eastchester Chrysler, Dodge and Jeep to deal with the professional and honest salesmanship of Richard Annunziata.

annaecruz

Apr 9, 2014

I had an excellent and amazing experience with my salesman due to the fact that I had went to 5 different car dealers that gave me a hard and difficult time, was denied a couple of times but thanks to Robert Larosa he worked with me and made things happen with me, got me approved for a vehicle and now I am happy

rwinters3160

Apr 9, 2014

I LOVE THE WAY THE WORKERS WORK TOGETHER AND GOT ME AND MY WIFE THE CAR WE WANTED I WILL TELL OTHERS ABOUT THEM SO THEY CAN BUY A CAR THERE

Shope30

Apr 9, 2014

Excellent service from the beginning. Dealer worked hard to get the vehicle I requested. Also was satisfied with the price. I would definitely recommend this dealer.

Supafliibadd1

Apr 9, 2014

I Gave Eastchester Chrysler Jeep Dodge 5 stars because of Its Impeccable service and Wonder Customer Satisfaction. My Sales Associate was Germaine Anderson... 'Beautiful Sales Representative

DesireeYaditza

Apr 6, 2014

Robert is an excellent Salesman. He was willing and able to work with me and understand my needs as a parent as far as vehicle safety. I will definitely return to see him for my next purchase. I would recommend him to anyone i know hands down!!!

Laurenanderic

Apr 6, 2014

Jimmy was extremely knowledgeable and very helpful when we were looking into buying a Jeep. He helped my husband and I pick the right model for us. He took his time to sit with us and go over everything. We were able to make a decision that we felt good about! I would highly recommend working with Jimmy at this dealership.

ygmrugby

Apr 5, 2014

Mr.Ladies was professional, enthusiastic and very helpful in ensuring that he met my vehicle expectations. I also had the pleasure of meeting Mr. Williams who assured me to notify them if I needed anything. My overall experience was pleasurable and I will definitely refer my friends and family in the future.

Amrita2

Apr 4, 2014

My experience at Eastchester Chrysler was Great, Had a knowledgeable sales professional Ernest Clarke, he answered all my questions and did his best to get me the vehicle i wanted, would definitely recommend this dealer to anyone.

alexsuazo

Apr 3, 2014

I'm so furious with this dealer and not surprisingly I leased my new Jeep at another Chrysler dealer.- I can't deny that working with Jacob (sales guy) was an OK experience. He was lively, and like any other salesman, accommodating. I arrived with my Uncle Thursday 3/27 in hopes of getting a competitive price on a lease for a 2014 Grand Cherokee Laredo to purchase that same day, or within 2-3 days (before the end of the month 3/31).- Jacob's first price was astronomical (we used True Car as a baseline). My Uncle let him know what the previous dealer quoted us, and Jacob went to his General Sales Manager, Wes, who surprisingly came back with a smaller number. We were very happy with the price but I needed some time to think about it. Jacob introduced me to Wes and he shook both my hand and my Uncle's. He said, verbatim, that the offer was good until the end of the month, 3/31.- In all honesty, we only left to call the other dealer to see if they'd match the price (as I wanted to give this other local dealer closer to home the sale) but they couldn't match it. We went back to Eastchester to work on the next step... my trade in. I wasn't surprised when they only offered $1,000 for it. I still wanted to think about it though and Jacob told me not to worry... to call him over the weekend to let him know for sure if I was going to get it to he could get a Laredo/VIN from another location. I called him twice that weekend. I spoke to him the first time on Saturday, asking him to send me the final numbers with the $1,000 trade in - he didn't get back to me. Left him a message Sunday... nothing.- I woke up Monday, 3/31, pretty set on not getting the Jeep from them, or that day for the matter. As my first lease, I couldn't imagine that this kind of customer service would start my relationship with them on the right foot. It just didn't feel right.- Like any other woman, especially one signing a lease for the first time, I consulted my other Uncle who called Jacob to try to get the numbers so I could go pick up the Jeep Monday. Jacob answered, laughed and said "oh, another Uncle, ok!" and said he'd talk to his sales manager so we could get number. Wes called back soon after. - Long story short, Wes sat on the phone and told me and my Uncle that they never promised me this lower lease payment. He said that we met "briefly" and that "I" had suggested the lower number but that they never agreed on it. The call escalated to a place it shouldn't have, but nonetheless, Wes was in the wrong. I have an Eastchester postcard, with Jacob's card stapled to it, with the numbers they promised me on the back written by Jacob. Wes' last offer was that if I wanted the car that day, my lease payment would have to be about $100 more than the number we agreed on.- Funny enough, I ended up getting my car Monday for a deal in between the low offer Eastchester promised and the higher number Wes gave me Monday, but for the ease and friendliness of the dealer I chose, I preferred to pay a little more. While it's a grand dealer, with a great looking service department, nothing justifies their General Sales Manager calling me a liar. Happy to scan and email the postcard with the pricing to anyone for proof of the above experience.

llopez1221

Apr 3, 2014

Germaine Anderson was very knowledgable and was able to haggle with his Finance department to get us the amount we wanted. Great job! Will definitely be buying another vehicle from Germaine.

reggieba81

Apr 3, 2014

Alan was helpful in assisting my vehicle selection, right down to the color and model. By the time we were done, I was in to see Bobby in the finance department and he did everything that he can to get me at an affordable payment. I was shown my credit, my bank approvals, and options on monthly payment with different amounts of cash down. I highly recommend this dealer, especially Al and Bob. Thank you very much.

sangeeta

Apr 2, 2014

I came here to get an oil change. i ended up looking around the showroom to kill some time. Ernest Clarke came over and introduced himself. He was very polite and respectful and even answered all my questions. I will definitely be buying my next vehicle here & I recommend Eastchester Chrysler to anyone that appreciates professionalism and courtesy .

Sarahfelton

Apr 2, 2014

If you are looking to buy a vehicle I highly recommend you visit here ask for Germaine Anderson I assure you that you will be satified.

Crosey

Apr 2, 2014

I came in looking for a new vehicle and was greeted by one of your car salesman, Anthony Couvertier. Anthony Couvertier proceeded to take me through one of the most pleasant and informative car buying experiences. As a car salesman he demonstrated professionalism, car expertise. Not only did Anthony gain my signature when I purchased a Dodge Charger but also ensured that I would return to purchase other vehicles in the years to come. Outstanding job ! Thank you !

drmiguel08

Apr 2, 2014

i had a great time with the sellers Mr, Castro and Mr, Larosa they are a great dealer and they help me choose my new car that i buy there i really happy with my new jeep thank you a lot.

serena.vaughan

Apr 1, 2014

Took my 2012 Town & Country for service yesterday. Paul was my service advisor and Dave worked on my vehicle. Paul kept me informed on the work that was being done and I had my vehicle work completed with a complimentary oil change within three hours. As usual I was satisfied with the service provided.

hfd750

Mar 31, 2014

my overall experience was absolutely great. My salesperson Jimmy Somma was very helpful and pointed me in the right direction and helping me find the vehicle that I wanted

kesca

Mar 31, 2014

I had a great experience with Rich and Bobby. Rich was a professional throughout the entire sales process, and Bobby was able to assist me in obtaining a lease in no time. I highly recommend their services, and will be doing so through friends and family.

pnugget

Mar 30, 2014

We were very pleased with the customer service and friendliness of Robert Larosa. We found a 2012 Jeep Grand Cherokee Laredo for a competitive price and would recommend this dealership to others.

aijess11

Mar 29, 2014

I purchased a used vehicle at Eastchester Chrysler Jeep Dodge. The sales professional Cecil was very patient and helpful and offered us the best deal possible on our car. The business manager Andy was also very helpful and imformative during the completion of the deal. My car required service and the Service Manager Herbert ensured that we were accommodated. Overall great experience and I would recommend this dealership to anyone purchasing a vehicle.

JazminGonzalez

Mar 28, 2014

My husband and I had a wonderful experience at the dealership. Our sales rep Robert LaRosa was amazing. He was very informative and also very helpful with all the questions we had. Thank you again Robert! Truly, Ray and Jazmin

scraigg

Mar 26, 2014

Great experience! Robert was more than helpful and went above and beyond to make sure My famiily and I left the dealership 100% satisfied! It was a pleasure doing business with him!

TheresaCraigg

Mar 26, 2014

After searching for a family vehicle, we stumbled across Dodge and we decided to try it-- hesitant because of negative feedback from other sales rep. As soon as we walked into the showroom we met with Mr. LaRosa who greeted us with such a warm welcome. He said "How can I help you lovely ladies". We told him what we would like and he explained our options. He did not pressure us--he said think about it and see me on Saturday (23). We returned on that day without delay the paperwork was already in placed and everything went without a glitch. His years of experience and knowledge, his personality and sense of humor made our transaction very simple. What he said he would do, he did. We drove home our Dodge Durango 2014. He even went beyond his limits to assist in other areas. Robert is the best. I recommend him any day. He is a wonderful asset to the company and his professionalism is great. Keep doing what you love--making your customers happy. To the Finance Team- Thank You.

Rrazor1967

Mar 25, 2014

Excellent customer service. I have bought three dodge vehicle from mr larosa. And I will keep coming back, he have an excellent personality when it come to he customer. Thank you

aileen191

Mar 24, 2014

Robert Larosa was very straightforward with us when we visited the first Saturday morning (and Roberto Nunez). It was refreshing. We still had additional research to do and decisions to make so we did not purchase on that Saturday but because of our experience that morning we decided that that we would go back when we were ready - even though we do not live close to this Chrysler dealership. This was because Robert made us feel comfortable answering all our questions and did not pressure us and also made us feel welcome. We felt he would work with us to make sure we bought the right car for our family. And I didn't make it easy for him when I decided at the last minute to possibly lease. He jumped right in and proceeded to explain leasing to me and assist me with my decision - and the car was still ready for us on that Saturday morning. Rafael Castro was also helpful with the lease sale. And when we sat down to sign the leasing paperwork, Andy Rosario went out of his way to help us, too. What a great group of people. I'm glad we visited Eastchester Chrysler Jeep Dodge!

Louis Calderone

Mar 22, 2014

My leasing experience at the dealership was made simple and enjoyablebecause of Rafael Castro and Robert La Rosa.Their knowledge and professionalism on the Jeep along with their wonderful personalitys sold me on the Jeep.

bma91

Mar 20, 2014

Jimmy Somma made our new car a dream come true. My family and I were in desperate need of a new car. Our minivan broke down on us and its the only way my family and I can get to work and home. I own a Martial Arts school in NYC, but live in Milford, Pa. I need to travel with my wife who is expecting, 2 dogs, my 5 year old daughter and me. I had horrible experiences in other places(like my last purchase that lasted for 6 months). This experience with Jimmy was so awesome I am definitely buying my next car from him. Any of my family or friends that need a car I am referring them to you. Just so you know i am not just saying this, I am willing to send you referrals of family and friends with names, emails and phone #'s. Jimmy treated my wife and I like Gold! That's how I treat my customers at my business. He laid out all the options and set us up with what we wanted. It was Jimmy Somma who made this happen, I will never forget it! Here is my contact if you have further questions 917-679-8601Why did I give great ratings? Because the customer service was perfect, every thing was in detail, Jimmy offered us beverages, overall the best car dealership experience I had ever had. The price was great! Jimmy Somma found a plan that would work for my family!Thank you Jimmy Somma, Thank you Dodge! Thank you for my new 2014 Dodge Journey SXT Dennis Buzs

Wifey38

Mar 18, 2014

Jimmy Somma was very helpful and knowledgable about the cars. He gave me good insight about the vehicle I purchased. I will definitely recommend his services.

spymax80

Mar 16, 2014

I had my 2013 Dodge Charger SRT8 serviced at this location and it was a pleasant experience. I give special thanks to Paul Rowe for his excellent service and for showing genuine concern with my needs and worries. He worked diligently to make sure I was satisfied. If you ever have any service needs make sure to stop by and ask for Paul.

jfcody2

Mar 11, 2014

thanks Jimmy Great car absolutely love it ,Hard to believe what you did ,actually "found" the car WE NEEDED !! Any dealership would love to steal you away !!!!

Travelcrew

Mar 10, 2014

Jimmy is a great person as well as salesman. I learned more about buying a car then I expected. Most off all I love my ride! Thanks.

ddiaz100

Mar 8, 2014

Rich was an excellent salesman. He was very helpful, and promised that we would leave the dealership in a car, and WE DID! We are very happy that we were able to work with Rich and would recommend him and the dealership to everyone and anyone.

sdadon

Mar 6, 2014

Me and my wife had wonderful experience with Alan. He helped us to the very end giving us a great feeling of who we chose to do business with...

Lunacy

Mar 5, 2014

End of the day Rich got the job done. Followed through the entire process. Made the process very pleasant.Thank you Rich. We are very satisfied.

VegaFam2014

Mar 2, 2014

Rick assisted us as soon as we walked through the door with the utmost professionalism, our time at the dealership was highly efficient. Mr. Gilbert assisted us in getting the lowest interest rate and monthly payment as possible. I am highly satisfied with my family puchase and would recommend Eastchester Chrylser dodge dealership to anyone who is looking for a vehicle.

bkemraj

Feb 28, 2014

Over the past few weeks I have gone through a Driver's "worst" experience with my Ford Escape and thanks to my Brother's past experience with Eastchester Chrysler he brought me to this location to look for a pre-owned vehicle. From the time we entered the lot, a man standing by the stairs looked down and said "need help?" and from that moment to the day I got the keys to my Ford Escape Hybrid, I was and still am very impressed and happy with the quality of customer service and professional guidance that I got. Jimmy, was very experienced with his knowledge and answered all of my questions. I will definitely come again when it is time :) Thank you and keep up the great work!!!

bobbym_john1983

Feb 25, 2014

I would never recommend this vehicle even if this was the first car invented. Such a bad experience. I'm just sharing the transcript from this site. (the car was mentioned to be sold yesterday evening 07:45. I've spent 175 usd for commuting to the place to know this though I tried to know this through phone).i talked to Rick Rogers and read his testimonies why I should buy a car from him and decided never to buy from him again.==================Chat Log=================Eastchester Chrysler Jeep Dodge: Thank you for choosing Eastchester Chrysler Jeep Dodge!System: We have alerted the online representatives that you are waiting. Someone should be with you momentarily.System: A representative has joined the conversation. Compose your message and then click send.You: HiCustomer Service: Hello, How may I help you?You: How are you?You: I wanted to know about a car at Eastchester Chrysler Jeep DodgeCustomer Service: I am great, May I know what stock are you looking at?You: its a 2008 Nissan Altima- https://corporateperks.truecarusedcars.com/car/Nissan-Altima-2008/1N4AL21EX8N530708You: is the car still available ?You: With Vin#1N4AL21EX8N530708Customer Service: I am showing the 2008 NISSAN ALTIMA S to be still available, but we'd like to confirm that there are no pending purchases attached to it please. What is the good number or email to reach you on after we have verified that for you?You: ok, thank you,xxxx-xxx-xxx. my email id is xxxxxxatgmail.com==================Chat Log=================From this you could infer the car is still available and not sold. Its just a show off property.

Coreytankard

Feb 25, 2014

Very friendly. Easiest and best car buying experience I've ever had. Randy was a really nice and understanding salesman. I would definitely recommend them.

chrisall41

Feb 23, 2014

Mr. Larosa was great I told him what I was looking for and how much I wanted to spend and he showed me my options and made it happen. Great sales representative would definitely recommend him and the dealership to people.

ACOTR09

Feb 21, 2014

STAY AWAY!!!! Allen the sales rep promised us the world when buying a brand new jeep trail hawk. I asked for three specific things: rear view camera, navigation, and leather seats. He said yes I have that one here in stock with all the things you want in it. I like a fool trusted him to have all three things in the car. When I bought the car and brought it home, we noticed the rear view camera was not in the car. I called Allen and was given the run around for days. I asked him can you install the rear view, he says no it will void the warranty. That's great! Then not even a month later, the front heated seat did not heat up. So we brought it to the service department and the first time I rented a car. They kept my brand new car for a day and then gave it back to me. They said they fixed the modular or something. FAIL - of course that wasn't the problem. Now this week I brought it back up there, they kept it for two days, they said maybe it's the grid, and another FAIL! I had to fight with them to get my car back after supposedly working on it for two days ! Meanwhile I have a brand new car with a broken heated seat system!!!! They have no idea what they're doing. It takes forever to get in touch with a service person. I sat and watched managers belittle other customers who were getting their cars fixed. It's a horrific dealership, do not bother going there!!!

AFeig

Feb 19, 2014

From the moment we arrived, all staff were attentive and informative. Jimmy was professional and knowledgeable...as well as personable. The deal was fair and painless. A great experience!

halffms

Feb 16, 2014

Very helpful and jimmy soma explained everything about the jeep step by step . I will definitely recommend Eastchester Chrysler Jeep Dodge to my friends and family.

JacquelineRoschbach

Feb 8, 2014

My experience working with Jimmy was outstanding. He was knowledgeable of all products and answered all of my questions. Buying a car can be a scary experience, but Jimmy made me feel comfortable and at ease throughout the entire process. He treats all of his customers with the upmost respect and I would 100% recommend this dealership to other potential buyers/leasers like me!

JoeP92750

Feb 8, 2014

Jimmy was very helpful in regards to leasing a new car. He explained, in detail, all my available options. After purchasing my new Jeep, he went over all the components in the car. He never once rush and took the time to explain everything, whether it be the paperwork or the different car options. I was very happy working with him and I would recommend him to my family and friends.

peninyourneck

Feb 3, 2014

My wife and I went in to purchase a new car over the Black Friday weekend to take advantage of great prices. We received a guaranteed price from TrueCar for an in stock 2014 Jeep Cherokee and began working with Craig to purchase the car. The price was well below what any other dealer in 50 miles was offering. They did not have the car with the specifications we requested on site, and rather than trying to sell us on upgrades, they matched the TrueCar price and helped work with us to have the car built from the manufacturer. Estimated timing for completion was 6-8 weeks, and almost exactly 2 months later, we received a call from Jimmy Somma letting us know the car was ready for delivery. I thought it was slightly odd that we were contacted by a different salesperson from whom we originally dealt with, but Jimmy explained the situation and was extremely helpful through the entire delivery process. I was a bit worried that we were being passed off to someone who was going to try to boost the price or sell us on add-ons, but Jimmy did nothing of the sort. He was professional, knowledgeable, and extremely friendly throughout. Everything was in order and the process could not have gone smoother. I would absolutely recommend this dealer and Jimmy specifically for any future car purchases.

sangeeta

Jan 30, 2014

Bought a vehicle here, great sales professional. Assisted me with everything throughout the process. Very knowledgeable, patient and helpful. Excellent customer service here and affordable prices!

MaryJane05

Jan 30, 2014

Any one looking to buy a jeep Chrysler or dodge in the tri state area, needs to not look further than eastchester. Buying my charger from Eastchester was the best decision I've made this year. It was super easy, and fast. I went to many dealers before and had to wait hours just to check my credit and wait for offers from the bank. That's not the case there, Ernest was very honest and made me realize that I didn't have to buy a used car as the other dealers try to get me into. Because of him I'm driving around in a brand new Charger, Thanks Eastchester.

Bigandybear

Jan 29, 2014

It was an amazing experience. from the first phone call to leaving with my new car everything was easy and smooth. Rich,my sales rep, was on the ball with everything. it was a hassle free interaction and it means a lot to someone like myself who has bad credit. I cant express enough how happy i am to have went here! i recommend going here and if hes available get rich to help you out, you wont be disappointed!

Franky07

Jan 29, 2014

I usually don't ever write reviews but I had such a great experience buying my 2010 Hyundai Sonata at Eastchester Chrysler that I wanted to spread the word. When you walk in the receptionist is a sweet heart who immediately paged Mr. Anthony Couvertier who I had spoken to on the phone before I came in. Mr. Couvertier was great from the first time we spoke on the phone, very proffesional & helpful... He was able to meet all my needs as far as the exact vehicle I wanted for an even better price than I had imagined. Everyone at the dealership was very friendly but the only name I will never forget is Anthony's, this is my fourth time buying a car & I never had such an awesome salesman to work with. I would reccomend this dealership & even more so this salesman. The only negative comment i can make is that the coffee wasn't the greatest but other than that, I'm sending anyone I know here.-Very Satisfied CustomerBronx Ny

Thejoeller

Jan 29, 2014

In this day and age, it is difficult to find a dealership that keeps its word, that will sell a vehicle at the price which is advertised without any headaches and added on stress, thank you Eastchester for making this a pleasurable experience. I look forward to seeing you guys in 6 months for my oil change .

Vicki11

Jan 29, 2014

OUTSTANDING!!!!! Richard Annunziata at Eastchester Chrysler Dodge Jeep is by the far the most helpful salesman around. He was always very friendly, professional, and ready to answer any questions I had, but most importantly he was always ready to go above and beyond to help me. I am completely satisfied with my experience here and will definitely be coming back. Thank you!!!

boricua05

Jan 23, 2014

Because I was a litter nervous due to my credit score and they treated me with utmost respect, specially Mr. Rogers. I left very happy.Thanks for everything, Henry Arroyo

carlphoto2

Jan 21, 2014

Great dealership excellent salesman, beautiful show rooms they take the time and let you walk around and see for yourself what you want and they will assist you in anything you're interested in.

MyJourney14

Jan 13, 2014

I was looking for a Dodge Journey and stumbled upon Eastchester Chrysler Jeep Dodge located at 4007 Boston Road, Bronx, NY via my Internet research. Initially, I was going to take my business elsewhere til I read a few customer reviews of the other place I had in mind. Its a good thing I did because they deterred me from taking my business there. I read some reviews on Eastchester Chrysler Jeep Dodge and felt a bit more at ease that my car buying experience would be a bit less hassled if I decided to make a purchase. Upon my arrival, the car displays were readily available to me. I liked everything that I saw. As I approached the showroom, I was greeted by several sale associates, but it was Sadiq Wilson that saw potential in my purchasing a vehicle. He approached me and was intuitive to my needs and wants. He even had a sense of humor. We sat down, went over some numbers and talked about what it was that I wanted in my vehicle. He showed me vehicles that were within the budget that I set. He didnt pressure me to make a purchase that I didnt want. It really was about what I wanted. I know hes a sales person and his job is to make the purchase, but I didnt get that attitude from him. In fact the car that I wanted wasnt even accessible for me to test drive or even view for that matter due to the snow storm that occurred days prior to my visit and I had to come back a few days later as the car had to be bought from one of their other lots. When I returned, he walked me threw all the ins and outs of the vehicle. He answered all my questions no matter how simple they were. I test drove the car, and I was sold. We went back to his desk, then to J.F.K.(finance department) signed the paper work and the rest is history in the making. I picked up the car the next evening, and all my paperwork was in the car along with the additional key and manual. Needless to say, I was very happy with the entire experience of my new car purchase. Many thanks to Eastchester Chrysler Jeep Dodge for an incredibly great car buying experience.Sincerely- Happy With My 2014 Dodge Journey

Romiec959

Jan 13, 2014

The only reason I wasn't 100% percent satisfied was that the vehicle did not come with floor mats. Which I feel that all new vehicle should have at least I got them with my Subaru. Overall I was very satisfied.

DomDodda

Jan 12, 2014

Jimmy Somma was very knowledge able, sincere and patient throughout the whole process. He explained in great detail not only each vehicle on the lot and its capabilities but the whole lease, bank and service aspect since this is my first lease. He got me in the car I wanted with a reasonable payment that fit my budget.

arnett709

Jan 10, 2014

I experienced great customer service from Mr. Clarke, he was very knowledgeable about my new purchase and helped me to get a great overall deal. My neighbors are envious of my new Jeep and are now looking to purchase one.Overall, great service from the dealership and a terrific purchase.

Rlemond

Jan 9, 2014

The transactions were executed with such professionalism. They made me feel important, comfortable and confident. The best Christmas present I ever purchased! Many thanks to Sadiq Wilson

suechin

Jan 7, 2014

Jimmy Somma is an exception to the myth "don't trust a car salesman". I found Jimmy to be extremely professional, courteous and trustworthy.I explained what I needed and he delivered. He was responsive when I would reach out with questions and when I decided to move ahead with the Jeep he kept me informed to the changes in status of my delivery. When I finally got to meet Jimmy he met me on time, had everything all organized, explained everything to me and spent a fair amount of time showing me everything I needed to know about the car and why I should know. I give Jimmy a 5 Star rating!

davidmrmorales1

Jan 7, 2014

great customer service, i actuelly came back and got a second car for my wife, and we are pleased with the way we was treated and we will contunue to do business with this dealership.....A+++++

STom2

Jan 3, 2014

Rick Rodgers was extremely helpful and knowledgable. Very friendly and showed that he cares about his clients. I will return in the future for my next purchase. Thanks for all your help.

mrhunter001

Jan 2, 2014

I lease my 2012 ram from this dealer. Took it there for oil change and inspection. A black smudge mark was left on the inside interior of my ram. Also my spare jack and tool was used and left on the back floor of vehicle. I tryed and made 20 calls or more to Donovan and Hubert to resolve this issue. And was given their voicemail on many occasions. I eventually contacted the lease company, who then connected me with corporate. I was then told to return to the dealership and they will remove the stain. Which costs me time from work ,tolls and gas being that I live in brooklyn. I recommend no to deal with this dealership it's not worth the headache. My last vehicle was a jeep Cherokee and now I'm in a ram 1500 crew cab. When my lease is up I will end my relationship the dodge,jeep Chrysler dealership. Never again, they are the worst . You never know until your already committed in a lease or finance contract . Be ware the service department is full of it

ferrofr

Dec 29, 2013

I have dealt with Rafael and Jim on many occasions. They are true professionals who care about the client, they are both organized, detailed and walked me thru step by step on the process of buying a vehicle. They both took the time to ask me if I had any questions several times and listened to my concerns. It was a pleasure dealing with both and I will definately visit them again as well as refer clients to them.

Acpbrooks

Dec 27, 2013

This is friendly dealership. Robert Williams was very keen and pleasant. He worked with me with features, price and in finding the model that suited me. In the end I was comfortable with a model in their inventory at price that I felt to be quite good. I appreciate his efforts and the effort of the financing staff to meet my circumstances. I feel that they extended themselves in the spirit of good customer service.

shelly48

Dec 27, 2013

Mr. Wiliams was wonderful!!! we have shopped around for a car in the past and was discouraged but with Mr. William he worked with us and made us feel very comfortable and sold us our dream car!! thank you Mr. Williams - I look forward to yrs with our new car!!

jaydag6733

Dec 26, 2013

Jimmy is a pleasure to work with, as always. We have had the pleasure of purchasing 2 vehicles from Jimmy for our company, and I have leased 1 vehicle from him, all in 2013. The price was always were we needed it to be and we received excellent customer service, and excellent vehicles. I would recommend Jimmy Somma from Eastchester Dodge to anyone looking to buy or lease a vehicle. Jimmy understood what we wanted, and delivered! If you want to visit a dealership that you can feel comfortable in, visit Eastchester Dodge. Ask Jimmy to call me if you want to speak with me about my experience there, I would be happy to speak with anyone to tell them what a great experience it was, all three times!

flashpwb

Dec 23, 2013

Ernest was great, user friendly, got us the car we wanted at the price we wanted. I would highly recommend him and the dealership for anyone.

javedhaniff90

Dec 23, 2013

I am very happy for my car. I went into buy the 2013 dodge dart. Ernest clarke was amazing. He helped with with everything. I will be back in the future to buy a new car. They are top quality people and quality.

Zeir80

Dec 23, 2013

They rushed me all the time, they kept me waiting for more than two hours just to find the worst insurance company. Without counting the time spent in the other buying car process! and also they gave me an spectacular 23.40%interest rate?WOW" But I need the car so they take advantage of people's situation. Anyway overall bad experience and I am regretted of bought this car here. Thanks Feliz navidad"

artdean

Dec 22, 2013

From the very start, our experience in buying our car was amazing. We were met in the lot by Rick Rogers who right away brought us inside the showroom so that he could discover what we were looking for. When I told him about a car we had seen on the internet, he brought up the info on the computer. After sharing facts about this car, it was shown that this particular car was sold the day before. So Rick showed is another model, a more recent used car, that we really liked...also with less mileage. After we settled on the deal, Rick and John F. Kennedy worked with us for financing and to obtain insurance at a great premium.All in all, I would describe the atmosphere at this dealership as that of a family. This was very important for myself and my wife who are always searching for businesses that treat their custoimers as family.As for Rick, all I can say is that he was amazing in his concern, care and understanding in dealing with us. Great work, Rick!I would highly recommend this dealership to anyone looking for a great car.

Rtab1022

Dec 18, 2013

Every staff member of this dealership is extremely courteous and professional. Mr. JFK, Mr. Cecil and Mr. Rafael inspired confidence and I felt comfortable knowing that they were doing their best to give me the best financing option and an unbeatable price on the vehicle that I wanted. If you are looking for any Dodge/Chrysler model car please visit their showroom and I know that you will be satisfied with your entire experience of buying a vehicle from this dealer.

Selene43

Dec 17, 2013

To whom it may concern, this is my second purchase and dealing with Chrysler dealer at Eastchester. Both times I dealt with Jimmy Somma, both times he have treated me as a friend. Jimmy has the best personality and the only sale person I really trust. He's always up front and explains ever step and he leaves his phone open for any question one may have. I will always uses Jimmy and would recommend him to all my friends. Even when I bring my car in for service Jimmy would take out the time to say hello and offer me something eat from the cart out back or ask if I would like a cup of coffee, Jimmy the # 1 sales person.

ranarvaez

Dec 11, 2013

Sales professional Sadiq Wilson did a great job accommodating my purchase. He was honest, attentive, and straightforward, unlike the majority of "professionals" in the car sales industry. He walked me through the entire process, and explained everything with the utmost professionalism. I would recommend acquaintances to buy their vehicles with Mr. Wilson's assistance. Just a word of caution, once you reach the final phase of the car buying process (sit-down with the business manager) just make sure the numbers agreed upon are still the same. Without careful observance, my original deal would've crept back up by over $2,000!

Mzkelzz

Dec 7, 2013

Had an easy, informative visit! First visit walked out with a new car. Went on several test drives before my final choice, due to so many vehicle choices available as well as colors. Jimmy and Brian had patience and we're very kind. Easy filling out paperwork, had an overall Great experience. Love my truck!!!!

Newjeep14

Dec 2, 2013

Great place to buy a new jeep , know the product they sell, and price was right, repeat customer. Service dept also very helpful,would buy again at eastchester dodge.

jmarchese30

Dec 1, 2013

Mr .Williams is a true professional and a great representative for the Chrysler family. I hope we do more buissness in the near future . He surpassed my expectations and got me into a new 2013 dodge dart . Jason marchese

eswendeman

Nov 26, 2013

Jimmy and the Eastchester team are top notch. They made buying a new car stress free and an overall amazing experience. We would never buy a car anywhere else. This is the best dealership hands down.

myusmc

Nov 26, 2013

I had a great experience. Alan Sharp is a great salesman. He was a real professional. With many years experience he and the manager granted the best deal possible for me. They ensured I was satisfied. I will definitely return

tkirman

Nov 26, 2013

Alan was courteous and listened to what I wanted. He found the perfect vehicle, a 2-door Wrangler Rubicon fully loaded, in MA and it arrived quickly.

grand danny b

Nov 25, 2013

My blueberry broke down I split two debt cards on a promisary note and endedd up with brown sugar shes more then 30 yrs younger then my brougham but the dts will get me to work.

Meatballs1983

Nov 25, 2013

Keep up the good work and great prices fellas I know my future vehicles will come from your lot it's nice being part of the family at Eastchester!!!

awakeinny

Nov 12, 2013

From the moment I walked in Anthony treated me like one of the family. He had great knowledge of the cars. Sales team where all nice with a good sense of humor. I would recommend anyone looking to buy a Chrysler to go see Anthony you will not regret the experience.

clrendos

Nov 12, 2013

I have chosen the rating that I have because my overall experience was great. Jimmy was so friendly and so helpful with everything. He explained everything perfectly and i could not be any happier with my decision! I would definitely recommend this dealership to anyone looking for a new car.

elizabethjeep

Nov 4, 2013

Mr. LaRosa was extremely excellent, professional and attentive to my car needs. He was thorough and knowledgeable.I highly recommend him to any of my friends and family.

liltom328

Nov 2, 2013

Some confusion at first, but sadiq Wilson rectified the problem and we are happy to say we are loving our new journey. Sadiq was very professional and pleasant to work with.

howardc8820

Oct 30, 2013

Very friendly, and helpful folks. Sadiq went out of his way to find the color of the car i wanted. They actually went 40 miles away to get it for me. He also worked around some of the special circumstances I has to get my car to the dealership so I could trade it in. Bobby in the finance dept was very helpful and thorough in explaining eveything along the way.

uzuegbunam

Oct 30, 2013

Though I spent a long time (1pm to 7.40pm) for the entire business, but over all, the salesman Sadiq Wilson was so friendly and appeared to know what he was doing.

eoss10538

Oct 28, 2013

I gave the rating that i did because of how smooth and quick getting my new car was. I went to the dealership looking for a new Jeep Wrangler Sahara. I met up with Sadiq and left with a car very soon after. He was extremely helpful and knowledgeable about choosing which Wrangler i was going to get. They gave me an amazing trade in value for my Subaru and i got a great price on the Jeep. The finance manager Jason worked with me to get my payments to a lower price then what i was expecting and was very helpful in explaining the terms of the lease and answering any questions I had. I highly recommend this dealership and especially Sadiq and Jason. Sadiq were honest and didnt beat around the bush and got me driving my new car in no time.

jamaicandude12

Oct 24, 2013

When I originally went to this dealership, I worked with a salesman named Robert Williams and he was mostly helpful. He helped determine that I was eligible to get into a 2013 Dodge Dart. I only drive manual cars and the only Dart they had that was MT was buried on the showroom floor. So I never got an opportunity to test drive the car. Came in the next day and worked with a salesman named Anthony. He was much more helpful. Did his due diligence to make sure all the bases were covered. I would recommend anyone going to look at a car at this dealership to work with Anthony, very professional dude.

flanzilli

Oct 15, 2013

Jimmy was a great person to work with. Very personable and very professional friendly! I am going to tell everyone to go to eastchester jeep and see jimmy

jaime1005

Oct 14, 2013

My over experience was wonderful. I worked with Mr. Robert LaRosa he was helpful he went beyond his limits to makes things happen for me. Thank You Mr. J.Ferrer

AKMEDLEY104690

Oct 10, 2013

Robert is the best. I recommend him any day. He is very friendly and gets it done. I went to the dealship yesterday and came home with my car immediately. Robert make things happen.

floydtameka

Oct 9, 2013

My experience was great robert was the best. He fought for me to help me get exactly what I wanted. . I will definitely be back and will refer other's

tiffany blanding

Oct 9, 2013

Rick Rogers was awesome. He was very on hands and comforting. He made sure that all of my issues were addressed and taken care of, making thus a very smooth transaction.

TruVirgo

Oct 7, 2013

Rick Rodgers is simply the best. He was very accommodating, personal and patient. I would definitely recommend this dealership to anyone who is considering purchasing a car. I left and told them I would be back and there was absolutely no strong arming or hassling which is what I appreciate the most. It was a wonderful experience.

buyjeep

Oct 2, 2013

Uncertainty turned to Certainty - Questions became Answers - Anxiety reduced to Peace ! This is how I would describe my car buying experience at Eastchester Chrysler Jeep and Dodge. Jimmy Somma took exceptional care of me from start to finish. From the very beginning I was treated not as another potential customer but rather as part of the Eastchester Chrysler family! Jimmy Somma was very patient and knowledgeable. He took his time - going step by step explaining each part of the buying process. He also thoroughly explained the many features on the vehicle I purchased. (very impressive Jimmy). It was a pleasurable buying experience not to mention the Jeep Grand Cherokee is awesome. Thank you Jimmy Somma and all those involved. Bradley B.

melanieann1026

Sep 30, 2013

Craig was a professional, knowledgable and friendly employee. He did everything in his power to make my cat buying experience as smooth and enjoyable as possible. He is excellent at what he does.

cclid07

Sep 28, 2013

I came into the Dealer very frustrated and when I spoke to Robert Larosa He put my tension at ease and led me to buy a new vehicle. His expertise and service was refreshing especially given the reputation of car salesmen. I felt I was not sold just a car, but that I was led to a vehicle that is going to benefit my family and I. Thank you for all of your time and effort to the sales team. Sorry for all the questions but you answered all of them.I am more than pleased and will recommend this experience to all the people that I know.FromDr. Cesar Velez

rdrod37

Sep 26, 2013

JIMMY SOMMA WAS ONE OF THE BEST SALESMAN I HAVE MET. HE COVERED EVERYTHING AND THEN SOME. TOTALLY PROFESSIONAL AND VERY CONCERNED WITH MAKING SURE WE UNDERSTOOD ALL THE FACETS OF THE CAR AND OUR FINANCES. JIMMY ALSO GAVE US EVERY SPECIAL HE COULD. WE ARE NOW PROUD OWNERS OF A 2014 TOWN & COUNTRY. WE WOULD RECOMMEND THIS DEALERSHIP AND JIMMY TO ALL WE KNOW. ALSO, ALL THE EMPLOYEES WERE VERY HELPFUL AND FRIENDLY. THANK YOU AGAIN. RICHARD & DOLORES RODRIGUEZ

sambam28

Sep 21, 2013

I have been trying to purchase a vehicle advertised on the internet. I have NEVER been treated so horrible. First they assumed I was a car dealer and refused to sell to me. Then they said the car had a deposit on it (sold).Then when I said I wasn't they them basicly dont want to do an internet transaction! I was willing to pay their asking price and pay to ship the car. Finally when I got one of the sales managers on the phone (ROBERTO NUNEZ), I told him I wanted to buy the car. I had already checked the car was and still is available& they even tried to schedule me an appt to see the car. He asks me to hold on the phone BUT does NOT put the phone on hold. He proceeds to say to a coworker, "Its a guy from California I know hes a at#$%&*! car dealer"...Real nice? Real professional huh? Please Take your business else where. Dont do business with a business who employs garbage like this. This would have been my 5th internet car purchase...

meenanj

Sep 18, 2013

We were originally going to buy a used car, however, our salesman, Craig, showed us a new car that would be exactly what we were looking to get. The very next day we went back and purchased the Dodge Grand Caravan. My salesman was considerate, understood our needs and completely made this purchase a pleasant experience. I am going to refer this dealership to all my friends and family and especially tell them to see Craig Postolowski. Thanks Craig for everything.

BROSNER

Sep 16, 2013

Generally speaking my experience was quite positive. However, there are three peeves that I have. The first has nothing to do with the dealership but with the manufacturer. I ordered a jeep with specific features I wanted. I received an e-mail from Jeep saying they would be sending update notices at the various stages of build as the car was being manufactured. That was the first e-mail. The next and last e-mail I received was to inform me that the car was being shipped. Obviously the company has a nice idea with respect to customer relations but can't get it to work. The second minor but annoying thing had to do with the mounting of the front license plate. The plate was not mounted in the center of the front plastic bumper but was off center by an inch or more. Clearly someone just drilled the holes by eye. But if he or she had taken the trouble to look at the bumper, there are factory marks showing where the holes should be drilled. Finally, again I have to fault Jeep. This vehicle, as you know, comes with a ton of rather new and complicated electronic and computer gadgets. Unfortunately,the booklet and the disc which come as directions are very poorly written and organized for someone to get familiar with how to work it all. For instance, the index is useless in terms of trying to look something up. BLR

K425

Sep 16, 2013

He was a great help. The whole process was impartial and easy compared to most dealers. I would definitely recommend Jimmy Somma when interested in purchasing a vehicle.

carolynd

Sep 10, 2013

I am so happy that we leased our new Jeep from Jimmy Somma. He made every step of the process easy and enjoyable.(even fun !) We have never received as much attention and instruction on how to use a vehicle as from Jimmy. We look forward to getting more cars from him and recomending him and the dealership to many friends.

oconnor13

Sep 3, 2013

My experienced buying a new car at Jeep, Chrysler, Dodge of Eastchester was an excellent Experience. Jimmy Somma was personable, knowable and a joy to work with. He went above and beyond and found a car that suited all of my needs. He answered all of my questions and within a very short amount of time I was driving away with a brand new car. I would recommend Jeep, Chrysler, Dodge of Eastchester to anyone looking for a car. Shannon O'Connor

julia4c

Sep 2, 2013

My experience with Mr. Ernest Clarke was a very good one. However, my experience with his manager Mr. Roberto Nunez was quite the opposite. There was a misunderstanding / miscommunication, Mr. Nunez was not helpful in the least a bit rude I might add. His customer service is yet to be desired. My experience at this dealership would of been a great one had I not encountered Mr. Nunez. Mr. Williams and the service clerk, whose name I do not recall was also very helpful.

patriot3

Aug 29, 2013

Eastchester jeep was very professional and friendly.The experiance of buying a car was easy.ther was no pressure from the salesman.He worked with me to stay within my budget.Your finance officer found me a great interest rate.I would recommend eastchester jeep to anyone interested in buying a car

yusufam

Aug 26, 2013

Jimmy made a promise and was a man of his word. He went out of his way to see that the best possible service was provided.

hvan2745

Aug 24, 2013

I purchased a jeep grand Cherokee had a wonderful experience very happy with the vehicle. Robert William made the whole process easy. The Staff answers all your questions and are very knowledgeable. Overall it was a very positive experience.

nina80

Aug 22, 2013

Pleasure to do business with. Staff knowledgeable and professional. Everything was explained in detailed, leaving no questions. Would definitely recommend services to other and come back in the future if looking for another vehicle.

spymax80

Aug 22, 2013

Worst experience I have ever had at a dealership was with Mr.Williams. He doesn't care about the customer at all.Even being wrong and admitting that "They dropped the ball" when it came to my cash deposit he still made me feel horrible. He didn't let me talk and explain my situation correctly. He dismissed me without even trying to make sure I was somewhat satisfied to ensure I would still return and explain nicely why my transaction wasn't handled correctly. I was willing to come back the following week to finalize my third car purchase from you guys but he made sure I wouldn't want to return. He actually accused me of "Dropping the ball" when I gave my cash deposit without knowing if I qualified for a lease on a car I wanted to get my wife. I was trying to express my concerns of how I was misinformed about the deposit policy that previous Friday and how the salesman that handled my deposit acknowledged that I was told on Friday that the GM left and had taken the key to the safe so I had to wait till Monday to get my cash deposit back. He told me "Not to cry over spilt milk" and to take a check and have a nice life...And what made it worse was that he spoke to me this way and handled the situation in front of all the employees and customers that surrounded the sales podium, I was truly embarrassed by this...I'm a loyal customer and was really looking forward to buying a third car from you guys but Mr.Williams made it clear that my business is not appreciated nor welcomed It's sad to see a person like Mr.Williams in a position that truly gives him the power to affect a customers feelings and overall experience.... He really knows how to make a true loyal customer go away. I highly doubt that there will be any repercussion towards Mr.Williams and his behavior towards me. I just wanted to make sure my voice was heard being that I was never contacted by anyone to see if I was ok or even try to keep my business.

JayoTechnology

Aug 21, 2013

When i walked into the dealership i was greeted by Craig Postolowski with open arms. I explained to him what i was looking for and Craig gave me many suggestions. He took the time to demonstrate and explain to me the differences between the vehicles and prices for each. Craig made my visit at the dealership a pleasant experience. He's personable, thorough, accurate, friendly & knowledgable.

gd325931

Aug 20, 2013

My Jeep Patriot Latitude is exactly what I wanted. Jimmy made the whole process as easy as possible. He went over everything with me, to make sure I understood all the features of the Jeep Patriot as well as all my financing options. This is the first time I'm leasing a car and Jimmy explained it slowly and clearly.I pray this doesn't make too much extra work for him, but for anyone looking for a car at Eastchester Chrysler Jeep Dodge, go see Jimmy Somma.

JohnDiMarco

Aug 20, 2013

Great experience working with Ernest and JFK at Eastchester Jeep Chrysler Dodge. The dealership provided great clarity on pricing and answered all of my questions. I was happy with price and terms of deal and there were no hidden fees or tricks. Overall it was a very positive experience. I would recommend this dealership to anyone.

Nbtw1

Aug 19, 2013

Went in with a truecar price but they got me a wrong color. Gave them another chance and bought the car but saw it was damaged. Took almost a week to fix it but in the end was happy.

reisancorp

Aug 14, 2013

August. 14th, 2013I Reinaldo Ugarte jr. would like to take this opportunity to express my experiences with Mr. Jimmy Somma Sale-Person at the Eastchester Chrysler, Jeep, and Dodge Dealership. I found Mr. Jimmy Somma to be very respectful and courteous; Mr. Jimmy Sommas professionalism showed his years of experience and his wide range of knowledge on vehicles. Mr. Jimmy Somma perceives and shows much concern for the customers convenient and affordability at the Dealership and for this reason I have to give Mr. Jimmy Somma a Grade-A, for his services.P.S. I will refer possible future Clients, due to my experiences with Mr. Jimmy Somma-Salesperson Sincerely Yours:Reinaldo Ugarte jr.

bernietmac1

Aug 13, 2013

Jim Somma and the management team worked one of the best deals for me. This was the best vehicle buying experience I've ever had, and I had many. Jim went over every detail of the car with me and was extremely professional in his presentation. I would recommend this dealer for good prices and great customer service.

maggyrosa

Aug 12, 2013

The employee was extremely helpful, friendly, and attentive. He made the experience of buying a car stress free, as well as exciting. He went out of his way to make us feel comfortable.

Rolandorwhittaker

Aug 10, 2013

Rick greeted me as I enter pre-approved for a car and Jason the finance guy help secure the car and explain my payment options. Rick make sure I found the car and color I was seeking. He take to the process and paperwork. Help me with the car insurance needs and now I am a proud owner of a 2013 Chrysler 200S.I will recommend this dealer and Rick Rogers.Thanks

asantos1

Aug 9, 2013

The wokers are very friendly, the process was also smooth. i give the rating of great because this was my first time and it was easy sailing with the process.

Jivan & Ricky

Aug 5, 2013

On 08/03/2013, my husband and I visited the dealership to have our new 2013 Jeep Grand Cherokee (which we purchased in January 2013 with the assistance of another sales representative at Eastchester) serviced before a road trip later this week. After looking at some of the vehicles on the sales floor, we began talking to Jimmy (a very responsive sales representative) about our current vehicle and the features that were not included from our original request in January 2013 (like leather interior - due to allergy concerns, sunroof, back-up camera/assistance etc.). Jimmy reviewed our current sales details and with the assistance of John F. Kennedy, we were able to get a new 2014 Jeep Grand Cherokee (Limited) with all the features we initially desired. My husband and I sincerely appreciate the time and assistance both Jimmy and John provided to us. We will be returning soon.

krjones228

Aug 2, 2013

The dealership and dealer were great. They made sure they met all of our needs. They weren't pushy or arrogant. They respected our concerns, and allowed my husband and I the 'time and respect' to discuss whether this was the right opportunity for us to get a new vehicle. Mr. Rogers toured the car with me, and demonstrated each of the features of the car. He answered my questions, and encouraged me to return if I had any problems.

docshp

Aug 1, 2013

BUYER BEWARE!!!I had a dealer installed part that was not working they would not refund the money for the part even after me explaining my case in person and even in writing. All of the amazing reviews you see on this site are because they get you to go write the review right after you get the car so sure you are happy. Who would complain when there is no problem? I am sure if you check in with any of those who put up 5 stars and have had to deal with Eastchester to fix a problem I am sure they will tell you a different story.BUYER BEWARE!!!!I can prove what I am saying. Just check with the Better Business Bureau use the linkhttp://www.bbb.org/new-york-city/business-reviews/automobile-dealers-imported-cars/b-z-auto-enterprises-llc-in-bronx-ny-120602

mickeymick

Aug 1, 2013

Rick Rogers and Andy were extremely helpful. I went in there with negative thoughts. Rick was very positive the entire time. Never making me feel like I wasn't able to leave with a new car. Rick and Andy was able to put me in my new vehicle without any pressure. I am very grateful for their help.

msroberson

Jul 31, 2013

Durrell made my experience with buying a car a GREAT!!!!!!!! I went there about 3 weeks ago to get a 2008 car and I left with a 2013 Dodge Avenger. Durrell was knowledgeable and he took the time to explain everything to me. It was a process with getting insurance, a co-signer, etc. but he stayed patient &worked with me. He's a hard-worker and gets the job done right. This dealership along with the staff are very friendly,welcoming and professional. I would recommend Eastchester Chrysler Jeep Dodge and Durrell if you are looking to buy a new/used car. Thank you again Durrell!!!!!!!!

tdadams

Jul 31, 2013

I have dealt with this dealership (under previous mgmt.) and was not pleased with the sales dept. or mgmt. I always had an excellent experience dealing with the service dept and so I returned for my regular service/parts needs. I received an email (they are good about sending them - not too many & they alert you to deals) advertising a summer sale on a preventive maintenance service. I was in the area and walked in to schedule an appt. While there I asked to see a dealer. One of the GMs (a super guy named Barry) lead me to Robert LaRosa. I left today with a new vehicle and am glad for the experience. This current management and sales and (as always) service team was really wonderful.Don (Service) - Personable, attentive and knowledgeable.George (Service) - Personable and GREAT eye for detail.Bobby Erickson (Finance)- Took an extra step to help close the deal and was knowledgeable.Barry (Mgmt) - On a hurt foot - did a lot of 'running' to assist where needed.Robert LaRosa (Sales) - Upfront and thorough. Personable and attentive. Clearly works hard to seal a deal for his customers.Thanks guys.

FabioGarcia

Jul 25, 2013

My family and I went to Eastchester Chrysler Jeep Dodge in hopes of exchanging our current lease for a new Ram 1500. Robert was very helpful from the moment we stepped into the dealership through the conclusion of the leasing process. We were able to get the truck at a great rate and the process was enjoyable.

mildred0705

Jul 22, 2013

Employees were very professional, and very descriptive with all the all the material.Contracts were reviewed thoroughly during the process. Employees explained and answered questions thoroughly and took their time when explaining the process and the contracts.The experience was pleasurable.

janattzs

Jul 17, 2013

This is the fourth vehicle I have purchased from this dealership. The fact that I have returned there for all my vehicles proves that they are doing an excellent job. I gave them a rating of five especially because of Jimmy Somma. He was the most helpful and attentive sales person I have ever met, his attention to detail and his ability to always follow up is commendable. The red bow he left on the dashboard of my new dodge durango was the icing on the cake. I thought that was such a thoughtful gesture and he is the main reason I keep returning to Eastchester Dodge to purchase my vehicles as he assisted me with 3 out of my 4 vehicle purchases to date.

worldpremiere

Jul 4, 2013

When I called the dealership and spoke to Amber Roman, it was all professional to the time I got there and was greeted by the receptionist who was also very friendly, I worked with Mr. Bobby Mayne who also had a very professional way of getting me into the car that I ask for. Bobby in the finance dept. was also very helpful and got me approved with no problems. I will recommend this dealership to all my friends who are looking for a nice new or used car.Thanks Anthony L. Wright 2010 Acura TL White 7/2/13.

Sh077a

Jul 3, 2013

Upon arrival from the time I got to the dealership until the time all the papers was signed Warren has been helpful every step of the way. From showing me to the car I wanted to getting everything in order and getting the car prepped for delivery. The reason why I have given this dealership that kind of rating is because They have been there from the time I came through their doors to the couple hours I spent there getting everything in order and taking delivery on the vehicle the same day, they have been there from start to finish in a very professional manor and I would more than recommend them to anyone looking to purchase a new or certified pre-owned car. You are guaranteed to be very satisfied with your choice. Thank you very much Warren Morgan And financial adviser Bobby. Will be buying another vehicle again soon. Marley

hotride18

Jul 1, 2013

My experience shopping for my first car was an excellent one thanks to Robert LaRosa. From the moment I walked on the lot Robert came outside to greet me and offer his assistance. Robert was patient with me as I looked around the lot and asked questions. He was friendly and professional at all times and surpassed my expectations in all categories. He introduced me to other members of the Chrysler team who would work hard to make my car owning experience a pleasant one. Robert explained the details of the paperwork that are involved in signing for a car as well as making suggestions for payment options. Robert's personality and professionalism made the car shopping experience a hassle free one. I would recommend family and friends shop at Eastchester Chrysler and ask for Robert LaRosa. And yes, I did leave the lot in a new car!! Thank you Robert and the entire Chrysler team.

Kelseyr

Jul 1, 2013

I highly recommend Jimmy Somma at Eastchester Chrysler ? Jeep. Jimmy was very knowledgeable, easy to work with, and his follow up was impeccable. Also, when going through the new car and all it's options, he did not miss one thing!! I look forward to buying more cars from Jimmy in the future!!

Gianpieroc

Jun 29, 2013

Jimmy was great! Explained all the details thoroughly and gave us a great price on a charger. He never pressured us to buy anything and he was very polite and knowledgable. I'd definitely recommend anyone interested to speak to Jimmy.

Mandrades0107

Jun 27, 2013

Love the service made us feel really comfortable very funny and friendly would recommend him to my friends and family straight forward and quick service

Mandrades0107

Jun 26, 2013

Robert is a wonderful car salesman he is friendly and funny made me and my husband feel really comfortable from the start he is straight forward which we also liked

Webster52

Jun 26, 2013

Mr Sarpong was more then helpful in his service to me while I was trying to buy a new jeep. Would recommend him and eastchester jeep to my friends and coworkers. Ira Collier.

YashlieNegron

Jun 25, 2013

Upon entering we met up with Robert who treated us like family and really helped us in getting this amazing car that the whole family loves. Really recommend it!

Ana_journey

Jun 25, 2013

As you enter the dealership we met up with Robert and we were treated like family and he really helped us get the beautiful amazing car. We loved it!!

cookie07

Jun 24, 2013

Mr. Robert La Rosa was very professional, courteous and knowledgeable about the car I was interested in buying. I was very pleased with my purchase and would recommend my friends and family to the dealership and to Mr La Rosa.

morgancn

Jun 24, 2013

Warren was patient, knowledgeable and consistant in making the purchase of my Very first automobile happen. Mr.Kennedy and the service team were great too. My husband accompanied me during the process-we were there 3 days last week-of course that helped. The automotive world is still very much a "boys club", The manager made that obvious. Overall MT experience was good. I LOVE my car and we will purchase from ECDJ in the future. Hope Mr.Morgan & Kennedy are there. Great customer service. The service team was very professional also.

Emoneypr26

Jun 20, 2013

The courtesy and professionalism of the staff was great. I worked with Cecil who was extremely nice. Also worked with Jason the finance manager who worked his magic and was able to get me approved for the car I wanted. It took about a week to find me the infiniti G37 i wanted, but it was well worth the wait. Thank you Eastchester Chrysler jeep and dodge. Definitely recommend this place for anyone looking for a vehicle. Thanks guys!

Alonzo204

Jun 19, 2013

Jimmy was great. He was helpful, knowledgable, and friendly. He was no nonsense and made the whole process quick and smooth. Couldn't ask for more.

marcgom

Jun 17, 2013

Robert LaRosa was great since the moment I walked in, and until I left with my 2012 Town & Country. Paid special attention to my needs and walked me through the process every step. Would recommend him to whoever is interested in buying a new or used car.

goldie13

Jun 13, 2013

I PURCHASED MY NEW 2013 DODGE CHALLENGER AT THE DEALER. THE SERVICE AT THE DEALER WAS EXCELLENT, OUTSTANDING. WOULD DEFINETLY RECOMEND MY FRIENDS AND FAMILY, AND RETURN TO PURCHASE ANOTHER CAR. THE STAFF VERY FRIENDLY. TREATED ME LIKE FAMILY. NOT A STRANGER. JIMMY SOMMA ABSOLUTEY THE BEST. TREATED ME LIKE A GENTLEMAN. ALSO TREATED ME WITH RESPECT. GRATITUED. ALSO SHOWED ME RESPECT AND COMPASSION. EXPLAINED MY SITUATION, AND HE WAS ABLE TO GET ME INTO A BRAND NEW VEHICLE. NO ONE PRESSURED ME. NO ONE PUSHED ME. JIMMY SOMMA DID NOT TELL ME. OH YOU CANT GET THIS CAR. OR YOU CANT GET THAT CAR.JIMMY SOMMA ASKED ME WHAT KIND OF CAR I WANT TO BUY. JIMMY SOMMA WAS ABLE TO SEAL THE DEAL. JIMMY SOMMA IS A REAL ASSET TO EASTCHESTER CRYSLER JEEP DODGE. ALSO WANT TO CREDIT BOB ONE OF THE MANAGERS VERY VERY FRIENDLY ALSO THE BESTJIMMY SOMMA ONE OF A KIND GENTLEMAN AND GREAT HEARTED PERSON.

fdagbovi

Jun 11, 2013

A year and half ago I purchased my first vehicle at Eastchester CJD, so I decided to get another car, no other dealership came to mind. Rafael Castro, a manager at the Eastchester CJD worked with me to get me the best deal possible on my first and my second car. They treated me with courtesy, respect and answered all my questions so I can make the best financial decisions. The customer service there is outstanding. I even heard other car buyers said that Eastchester CJD is the only place they have gotten their cars for the past 5 years.I'm recommending this dealership to friends and family already.Keep up the great job!

GloriaRico

Jun 11, 2013

Robert LaRosa was very kind and knowledgeable from beginning to end. Bob handled the approval and was able to get me approve very quickly my more than one financial institution. that was very important to me since I'm working on reestablishing my credit. The whole process was truly a one stop shopping experience. I would definitely refer them to friends and family.

deviply

Jun 10, 2013

Bobby Mayne and Yves Gilbert are the most effecient personnel. They treated myself and family with great advice and exexcellent service. I was very impressed with both of them. Good Job BOBBY & EVE. I am happy I met both of you.

Veteran35

Jun 10, 2013

I went to this dealer because the price quote I got online was great. I checked online their inventory and found two Chargers exact color, model and options that I wanted. When I got there, for starters, the sales person had not that much knowledge on the vehicle or any of it's options and packages. Then it took him a while to find the vehicle. Long story short, I spent almost two hours in the dealer and couldn't get a confirmation of the price nor an appraisal on my trade, so I left. There were no attempt from the manager to try to make a deal nor any follow ups. It's like either they don't like selling cars or they are very wealthy and don't need to work for it. I think it's not good customer service and not professional. So it's safe to say that they will never get my business, plus I ended getting a new Acura, so that's Dodge's loss.

davegoldstein

Jun 9, 2013

Rafael, Robert, and Andy were awesome. I purchased a Viper GTS and could not have been happier with the care, guidance, and personal assistance I recieved from them and everyone at Eastchester Chrysler Jeep Dodge on my significant purchase. Rafael took such good care of me in helping me purchase the vehicle. Robert did an incredible job with my vehicle orientation, and Andy was instrumental in getting me the best rates and guiding me to set up the best financial package for my new Viper. All three were so friendly, caring, professional, and very cool. I brought my daughter with me and they were very concious and protective of her as well. Rafael, Bob, and Andy are awesome! Thank you so much for taking such great personal care of me. Eastchester is a great dealership!Dave GoldsteinViper GTS purchase 6/8/13

finsta1984

Jun 9, 2013

Great and professional. My second car from this dealership. Cecil was my salesman both times. Nice guy. I will continue to be a returning customer in this dealership.

Leesollalli22

Jun 9, 2013

Excellent speaker, friendly and professional. Best representative I ever dealt with. Knowledgeable, willing to answer any questions, Accesible at all times. Sheer pleasure to deal with!!!

Xxsclusive

Jun 8, 2013

Jimmy was very helpful. He took his time and he explained everything clearly. I would definitely recommend him to someone else and I will also do business with him in the future. Thanks Jimmy for a wonderful experience.

Che317

May 27, 2013

FIRST, THIS DEALERSHIP IS NOT ACCREDITED BY THE BETTER BUSINESS BUREAU AND THEY HAVE AN F RATING! IF YOU ARE USING THIS SITE TO DECIDE ON A DEALER THEN GO TO THE BBB WEBSITE AND READ THOSE REVIEWS. I WISH I WOULD HAVE DONE THAT AND I WOULD DEFINITELY NOT HAVE PATRONIZED THIS DEALERSHIP. THE REVIEWS ON THIS SITE ARE SUSCEPT. I CANNOT SEE HOW THIS DEALERSHIP HAS A 4.7 RATING. IMPOSSIBLE!! ON THE FOUR OCCASIONS THAT I WAS THERE I WAS NOT THE ONLY UNHAPPY CUSTOMER THERE. I AM HAPPY TO SAY THAT I SPOKE TO THE WARRANTY COMPANY AND I DO NOT HAVE TO GO BACK TO THIS DEALERSHIP EVER AGAIN AND I RECOMMEND ANYONE ELSE TO DO THE SAME!!BUYERS BEWARE!!!!I have bought four cars from dealers so far and I will rate this as my worst experience. This dealership has no idea what good customer service is. They only care about getting the money and moving on. My first problem was that the vehicle that I was looking at only came with one key. I had never encountered this before. All of the other cars that I have bought from dealers came with two keys and when I pointed this out to my salesperson, Sheronica she gave me a look of confusion. I told her that if she could not get me another key for the vehicle then show me the vehicles with two keys or I would go somewhere else. She got up and went talk to one of the sales managers, who I later found out was Wes. She came back and said that the sales manager said that the key would be $350.00 and they would pay for half which is $175.00. As I wanted the car I agreed to this. As of today, May 27, 2013 I still have no key. I have had to take days off from my job to be given the run around. This is why I rated them VERY BAD on customer service. I have been back there three separate times and I still do not have my extra key. This morning when I went there I was once again told that the key was not there. I was then given the check and told to go to the dealership and get the key made myself. That's not the best part - The check is only for $182.00. So, that means that Wes is a LIAR and Sheronica is a LIAR because orignally Seronica told me that Wes told her the key would be $350.00. Another reason I give them a VERY BAD on customer service is because on one of my first trip there to get my key, Sheronica was approximately two hours late because she was not feeling well that day, which I totally understand because we have all had days that we were not feeling well. I went and spoke to Wes and he totally dismissed me and tod me that I would have to wait for her to get there and to go have a seat. So, where is the customer service. I sat there for over four hours that day and at the end of it still had no key. When Sheronica finally got there and went to get the key made she came back and said that the other dealership would have to order the key and I would have to come back again. Do you mean to tell me that Eastchester Chrysler could not have sent someone else that worked there to get the key made while Sheronica was not there. So, maybe I would not have waited four hours for nothing. What happened to making the customer happy. Eastchester has no idea of what good customer service is. I will not rate friendliness because I will admit that Sheronica was friendly, but she was friendly because all she wanted was a sale. And who would not be friendly in that situation. Being friendly is her main job. No one would buy a car or anything else from someone who rude and nasty. When I dealt with the sales managers Wes and Rafael it was if I was bothering them, so they were definitely not friendly. The price on the vehicle was comparable with other dealerships in the area that were selling the same car. I do not like that my warranty commits me to only go back there to have my car serviced because at this point I want nothing to with these people. I should have asked before I signed the papers. As a matter of fact I am going to call the company that administers the warranty to see if I can change this.As I said, as of today, May 27, 2013 the day I am writing this review approximately six weeks after purchasing the car I still have no second key. I will now have to contact the other dealership to get the key made. So, I will have to take more time off and take time out of my busy schedule because the people at Eastchester are incompetent.I would not recommend anyone buy a car at this dealership. They are just another dealership looking for people with bad credit to exploit as much as possible with high interest rates. Basically preying on the community around them. My credit was great so they could not exploit me. Shop around and go to BBB website because this dealership also has numerous complaints filed against them. I should have looked there before I went to Eastchester and commited to anything. Sorry that I did not.

melz123

May 25, 2013

rick is a very professional gentleman, we really appreciated his help.He is very knowledgeable. All around great guy. I would recommend this dealership to family and friend. Great place to buy a car , no pressure felt like we were among frinds. Great Great Great.

Paddymac10345

May 24, 2013

Robert Larosa was very helpful and knowledgeable for the vehicle I was looking for. I would recommend the deal ship and Robert to my friends and family

Pattymakar

May 21, 2013

This is my second purchase in five months I purchased a dart for my son in Dec 2012 the transaction went so smooth and we were totally satisfied. I wanted to switch from a Jeep to a Dart for myself. I called Mr. LaRosa he set his schedule to meet with me and I walked out a very happy camper!In the past walking into a car dealership was like going to the dentist, until we met Mr. La Rosa.

tameikabell

May 20, 2013

this is my third car purchase from jimmy and once again i left very satisfied. jimmy always goes above and beyond for me. i wouldn't go anywhere else to purchase a car

fireman1000

May 20, 2013

Dealership premises was clean and the staff was friendly. The service provided by Robert Larosa was excellent. He is knowledgeable and efficient. The price of my vehicle was unbeatable. I will definitely refer this dealership to friends and family.

mil9099

May 20, 2013

The experience from start to finish was top notch and very friendly. Jimmy Somma & John F. Kennedy helped make this deal as smooth as possible. They worked in sync with each other and got us a great deal. It was such an easy process!! They were both honest and straightforward, they spoke in our language for us to better understand the process, they showed us samples and highlighted and pointed out all we needed to know. This quick process made this the best car buying experience ever. We Highly recommend these gentlemen as well as the dealership!

AurelioA

May 19, 2013

A very pleasant experience purchasing my new dodge charger from Eastchester Chrysler working with Mr LaRosa an outstanding professional there was no question he couldn't answer, his expertise really made my decision easy. I felt like I knew him for years, there is nothing better than being comfortable when making a purchase. I really felt at home walkin into this dealership he really makes you feel like Family and that's really important.....AAAAA++++++

RuthSantana

May 19, 2013

We had a great experience with Robert! He helped my fiance and I to find the perfect first car, while making this important purchase easy, fun and exciting! I feel very happy with our purchase and will definitely recommend and consider this dealership and Robert for our future needs.

jaydag6733

May 16, 2013

Jimmy Somma was excellent again. I say again because this is the second transaction we completed together this month. This time was a Durango for my wife. Jimmy spoke with her, found out what she wanted and delivered...again!When Jimmy delivered the car, he went over every option (there are many) in great detail, and didn't let me leave until I was comfortable with everything. This guys knows cars, and even better, he knows people. If you need a car I highly recommend JIMMY SOMMA!!!By the way, my wife loves the car and so do I....remember a happy wife is a happy lifeJay

Saint 79

May 15, 2013

Amazing service, great level of professionalism. Helped my get the truck I wanted. I am very satisfied with my vehicle and the service provided. I will definitely recommend to friends and family.

copmedic287

May 13, 2013

Best customer service at a dealership. Very knowledge and great pricing. Made me feel very comfortable with the purchase of my vehicle. I would definitely buy from them again and recommend them to others.

joyj

May 8, 2013

He helped in every area we had the best service around he gave us all information about the car that we needed recommended upkeep and was very knowledgeable.

arv105

May 7, 2013

Shawn was the best Sales Dealer I have experienced. He was very friendly and accommodating to us. I would recommend him to my friends and family

jaydag6733

May 6, 2013

My experience at Easterchester Dodge was a pleasure. I told Jimmy what I needed and he delivered! As simple as that! I would recommend ny friend or relative go see Jimmy, and as a matter of fact, I am going back to get my wife a new Durango next week.

Igotgame11226

May 4, 2013

Jimmy was recommend by my brothers. My brothers had a great experience with Jimmy, and so did I. Jimmy knowledge of my vehicle and answered every question I had. Jimmy is a great sales person, anyone I know thats in market for vehicle I will recommand them to Jimmy.

385halstead

May 1, 2013

ROB LAROSA IS THE MAN! I was shopping around with multiple Dodge dealers for the past month and thought I had time to spare to get the best deal. Yesterday, an employment opportunity arose and I needed to lease a Durango ASAP. Rob asked me exactly what I wanted and I was very specific with colors and features on a fully loaded Crew model. Not only did he have it ready today but crushed all the other dealers prices. It wasn't even close. I was in and out of the dealership in about an hour and the process was very easy. Rob is like an old friend you've known for years....funny, energetic and trustworthy. He is a true professional and I drove away smiling. Thank you Rob. God Bless you.

cswendeman

Apr 30, 2013

The dealership is amazing and they get you in and out in no time with an amazing deal! Would only by my car from Eastchester from now on.

gm10367

Apr 30, 2013

Thank you to Jimmy and to Eric. I have been to several dealerships during my search for a new Jeep Grand Cherokee. Nobody came remotely close to the friendliness, the professionalism and the pricing that I received from Jimmy and Eric. If you are looking for a vehicle, I highly recommend that you go and speak to Jimmy specifically. Not only is he a straight shooter, honest and knowledgeable but he is a great guy as is Eric. I will absolutely go back to Eastchester Chrysler Jeep in the future and send any friends and family to see Jimmy and Eric.

louiscat

Apr 30, 2013

Everyone at the dealership was great. I was able to custom build my Jeep and I love it. It was a great experience all around.

jrlopez76

Apr 28, 2013

As soon as I walked into the dealership I was greeted with warmness and hospitality, The receptionist was great and very knowledgeable and my sales person Jimmy was the best, very friendly and straight forward knew his vehicles to the best of his knowledge and had a great personality, was very helpful in my decision and once i finally made my decision he did everything he could to get me into my new vehicle as quickly as possible, I will definitely recommend this dealership and Jimmy for their excellent services and commitment to their customers.

Smuckers

Apr 25, 2013

I went there looking for an Chrysler 300 but the vechicle I wanted was gone. Rick was ver friendly, & ia still working very hard to get me In a vehicle of my choice. Better than anyone else has done at all the other dealer I have visited, I would recommend this Dealer & Rick as a saleman

Sehuggins

Apr 24, 2013

When I visited the dealership I had prepared myself for the typical "car dealership jargon" but I was pleasantly greeted by Rick Rogers. Mr. Rogers was very patient and encouraging during my visit. Mr. Rogers gave me descriptive details of all vehicles and was very helpful when I described what I preferred for my family and was very patient with my indecisiveness. After such a pleasurable experience I was determined NOT to leave without a vehicle and Mr. Rogers made it happen rather swiftly.Once the deal was in process I had the pleasure of meeting and interacting with Yves Gilbert and Jacob Padilla. What a great group of men!!!!I felt like I was at home and dealing with family and it was the first time I experienced this at a car dealership. I will recommend EVERYONE to this dealership so they can have the pleasure of interacting with such a great team. I want to thank Mr. Rogers, Mr. Gilbert and Mr. Padilla for such a wonderful experience.Sincerely,Ms. Huggins

BAH9

Apr 23, 2013

I would highly recommend this dealership. The price and entire buying experience was second to none. Jimmy took his time on delivery and insured that I knew my vehicle inside out. I wouldn't buy a car from any other Chrysler dealer after this experience.

ShanaM

Apr 22, 2013

I must say Jimmy Somma is the most pleasant salesman I've ever met. He was a pleasure to deal with, and helped answer all of my questions. He wasn't pushy, very easy to talk to, extremely honest and most of all GENUINE, unlike other car salesmen!!! I absolutely love my 2014 Grand Cherokee. Your experience, professionalism, politeness and patience made this a worthwhile purchase. I strongly recommend Jimmy. Ask for him when you visit Eastchester Chrysler Jeep Dodge.Thanks again Jimmy for the great experience!!! :)

antiguanbeauty

Apr 18, 2013

the atmosphere was very comfortable and the customer service was excellent. i would recommend this dealership to others looking for a car whether it is a dodge or jeep or Chrysler

Merk104

Apr 18, 2013

I had a very pleasent experience at the eastchester dealership. I purchased a 2013 dodge challenger and recieved it exactly how i wanted it and more. The customer service was very good, any questions I had about my car were answered clearly and extensivly. My salesman Jimmy Somma was easy to talk with and open to all of my needs. On the day of my pick up I was satisfied with my car and drove it out of there with in 45 minutes. If me or anyone in my family were to purchase another car eastchester would be on top of the list because of my salesman (he came highly reccomended). The total price of my car was high but because of what kind of car it was. Jimmy was very reasonable during negotiations and I believe it was a fair price. At eastchester I knew what I was getting unlike other dealerships that just play games. This was my first car purchase and eastchester was by far the most pleasent experience.

Mramos24

Apr 18, 2013

Very enthusiastic and helped out alot with picking out my car. Very friendly and nice to converse with about anything! Would recommend everyone I can to come here !

mpellot1026

Apr 16, 2013

I went to easchester dealership expexting bad news from the experience i had in other places, but rick change all that. once we got there he promised we will be driving off in a car, and we did. he did not give up till we had somthing. he had great customer service and best of all he put himself in our shoes and knew exacly what we wanted and what we where going threw. i will be visiting rick for out next car.thanks rick

melixssa

Apr 15, 2013

The dealership is very military friendly and welcomed me despite my special circumstances. Everything was done as hastily as possible and Mr. LaRosa ensured that I left with a car the very same day. I got a great deal for my car and the pricing was more than fair.

mvelez19

Apr 15, 2013

We had nothing but excellent customer service from the moment we entered the dealership. It started with Eric helping us out in every way he could which led us to Jimmy. Jimmy was able to assist us through the purchase of our new Chrysler Town and Country. The financial manager also made us very comfortable. All the staff was extremely helpful and courteous. We are definitely looking to bring other family members.

Ramon42

Apr 15, 2013

My experience at the dealership was great, julio the salesman was very friendly and professional, he treated us like family and that made us very comfortable. the wait was a couple of hours but it was worth it. I left with the car of my dreams and i thank everyone at the dealership for that.

taxist2004

Apr 12, 2013

Be aware! They are only nice to you when they need to sell. After I purchased my truck from them I asked them several time to fax or mail service records on the services that they have done on the vehicle. All the personal is very rude on the phone. Very hard to get hold of anybody. They all say that they are too busy right now to help me. Mr. Khan promised to fax me the records. It's been 2 days now. Still no fax!Very poor customer service! But they were all so nice to me before I purchased the vehicle from them.

VSteele

Apr 11, 2013

This dealership ensured to achieve that the buying process was smooth, painless, and completed in as timely a manner as possible. Sales Rep. MARTHA FAKHOURY, ready at moment's notice, showing off inventory, having knowledge of the various features ( interiors, exterior, and engine). Managed to craft a skillful balance of keeping base with the customer, while taking care of a myriad of other things.MARTHA FAKHOURY exhibited boundless energy, going all over the floor, outside and in, to get things moving.Her dedication just seemed to go above and beyond! She introduced me to a host of other reps,Mgr. Roberto Nunez, and Finance Mgr. Yves Gilbert. Among other things, even after ONE inroduction, several of the employees still remembered MY name, even after several days!! Finance Mgr. Yves fought to get me the best deal possible, and explained why it was. What a gentleman and a class act. After hearing that we were holding a wake for my mother-in-law, he delivered on a promise to come by and pay his respects. I wasn't expecting that he'd show up, but he did, running from off the job just to make it in time. Man of his word. As a customer, I left feeling satisfied and was able to smile throughout the process.

aaliytha

Apr 11, 2013

Robert is a phenomenal salesman. The second we sat with him, my husband and I felt like we knew him for years. His customer service is exemplary! He was very friendly, quite funny, and an absolute professional. Robert didn't leave one stone unturned. He fully informed us of the available rebates for the vehicle we were interested in, he made sure he kept us abreast every step of the way, AND he was absolutely transparent during the process. If you go to Eastchester Chrysler, be sure to see Robert! He is truly one of a kind.

jbopper1

Apr 10, 2013

Tremendous Experience!!! I went in there to look at a vehicle I seen on the Internet and I met Durrell Moore one of the sales reps. I pointed out the car I was interested in. I mentioned I had bad credit and only 10 percent to put down. He told me that he was sure I could drive out with that vehicle today! Well, He made it happen! I put the down payment on 2006 Cadillac...they rolled all the other expenses, including Taxes into my monthly payment. They took care of the insurance and Dmv work right on the spot..(insurance cost is separate though, they'll help with great quote and paperwork).you will be pleasantly suprise...they did this all in no time at all! I highly recommend you visit there...the place is very deceiving from Boston Post rd...the place is huge! Thanks again Durrell and J who did the financing...I'm truly happy and grateful! Best wishes in future, JC

kpadilla182001

Apr 9, 2013

I believe that the representative helping me was very friendly and worked hard to make me happy and helped me get the best deal possible.

Taimoor123

Apr 9, 2013

We had a wonderful experience dealing with Kirk Kenndy. He was very helpful and knowledgeable. We really appreciate how patiently he worked with us and make this deal possible.

marilyn2014

Apr 8, 2013

It was a great experience, enjoyed "everyone" from sales to the front desk help, were all so helpful and welcoming! I would recommend this dealership to anyone and everyone. I love my new car!

linda776977

Apr 7, 2013

He was very helpful and had a great experience with the dealer Robert Larosa. It was a pleasure doing business with you if i need to buy a car in future ill go back.

MaryPor1957

Apr 7, 2013

Our overall experience was very good. Our sales associate Jacob was exceptional, in that he knew all about the vehicle we were purchasing and was helpful with all of our concerns and questions. Everything that was promised to us ,was met. All vehicles purchased should run this smoothly all the time. Thank you!

biglufrmbx34

Apr 6, 2013

just letting you know that my visit their was very great cause i left in my new van and im very satisfy with robert williams takeing care of me and of curse miguel thank you so much for your kindness and support .god bless you robert and miguel take care!

debbieh

Apr 6, 2013

It was excellent working with mr rodgers. I so appreciated his knowledge and information regarding my trade in vehicle of 95000 miles being it was 10 yrs old.

maldo101

Apr 5, 2013

For me getting a new car is right up there with going to the dentist. However the folks at Eastchester Chrysler/Jeep/Dodge and Jimmy Somma in particular, made the whole process very palatable. The professionalism of Jimmy and his supporting staff kept it moving along while listening to our wants, needs and concerns and addressing them all along the way. This process included finding the right car type, color, features, price, follow-up support with plates and even returning my old vehicle. Jimmy's attention to detail included a thorough review of my new car features before I drove off the lot with a large white bow on the rear view mirror. When this lease is done, I will definitely return to Eastchester Chrysler/Jeep/Dodge.

Pjufer

Apr 4, 2013

Robert is an energetic, friendly, and knowledgeable dealer. We had a car in mind when we walked in and he was quick to show us several different styles and take us for a test drive. We were satisfied with the price and decided to leave a down payment. The next day, we got through the paperwork quickly and drove the car home. Our overall experience at Eastchester was excellent. Thank you Robert!

chyslercarbuyer1

Apr 2, 2013

I went to this dealership with the intentions of buying a used car for around $16,500. The service was good and the salesperson was friendly. I couldn't find a car that was sufficient in my price range so they gave me a new loan and i ended up spending more money on the car than i had wanted and they said i would have a lower interest rate but in actuality my new rate is higher.

Msrainb0w

Apr 2, 2013

Love Kirk he's the best!!!! He was very good at his job and I'm soo happy he helped me drive away in a NEW car the payments are high but I get money so xxxx it!! Thanks Kirk you the man...

newowner1

Apr 1, 2013

The reason for the maintence rating was the mirror was not there and the driver side looks like someone used some kind of an abrasive to clean by the 200 emblem. for a brand new car that should not be. otherwise satisified with the instructions which were given by the sales professional.if you have further questions please contact

Shargav

Apr 1, 2013

Hi I would like to say Jimmy was very nice to me and my family he explain every little things us and I would recommend anyone to him .

flyguy101

Mar 30, 2013

Martha Fakhoury is the best dealer I EVER had!!! She was very honest in her line of work and with a good passion to help me get the car i wanted. I couldnt have asked for a better help is was like a parent teaching thier kids how to walk, she to me step by step so i could learn the process. SHE IS THE BEST SO IF YOU EVER IN THE AREA PLEASE GO AND SHE HER!!!!! P.S I'M COMING BACK FOR THE CHALLENGER!!! TAHNK YOU AGAIN MUST LOVE MARTHA

FranklinNunez

Mar 28, 2013

Eastchester and Durrell Moore have meet my expecations above and beyond. I needed my car serviced and was pleased and happy with the service i received and how quickly it was done. In my time waiting Durrell came to me asked me how i was doing and also made sure that i got my order in for my second spare key to my car. He also remembered about my son turning one and asked how he was doing. That to me is personal customer service and a great salesman that after a month and a half he would remember what we talked about. I am more than pleased with this dealer ship and glad with my purchase of course

MrsFlowers11

Mar 27, 2013

My husband and I came into the dealership on a set budget. Although our credit was fair, our sales professional was very honest and helpful. He worked with us on pricing, explained to us the difference between leasing and financing. He was very friendly and welcoming and it wasn't for the sale. We left with a Dodge caravan 2010 great condition for a nice price. My husband and I got to test drive the car which ran smoothly, and we also was provided with the carfax. I plan on going back in a year to get a second car if possible. I already praised this dealership today at work to coworkers who maybe looking for a great car etc, pricing, along with a great sales professional. Thanks again Eastchester Dealership.... Sincerely, Shonte & Glen Flowers

plima

Mar 27, 2013

From the time my husband and I walked in we were greeted by Mr. Robert Larosa he was very professional and with a great attitude he answered all our questions. Mr. Larosa helped us find a vehicle that filled our needs and took us through the entire paperwork in a timely matter. Thank you Mr. Larosa for making my first car purchase an excellent experience.

Tmang

Mar 27, 2013

Jimmy was a great guy. He handled me with kid gloves. He went over everything with me from soup to nuts. He made sure that I knew everything about the car before I left and If I had any questions he said I could call him at anytime. Thats a good guy. You should be proud he works for you.Anthony Mangano

yasheeyash

Mar 27, 2013

Good coustomer Service she made me laugh and i really felt comfortable with my decision on buying. If i wanted to buy another car i would deffinately come herebit to Martha of course.

cazomsw

Mar 25, 2013

I was prently surprised on how well I was treated. Ms Outlaw worked very hard to ensure that i recived the best deal. The finance department was fantatsic. This has been by far my greates experience at a car dealer ship.

kelrafael

Mar 25, 2013

Sheronica is a superb representantive. She knows her information down to the last detail. Her expertise helped me understand all i needed to know about purchasing the car i bought. I would totally recommend a family/friend of mine to go to east chrysler jeep and dogde to see Sheronica for their next purchase.

MannyPeralta

Mar 25, 2013

This dealership provided one of the best car buying experience... Sheronica was great and I am very happy with my purchase. I will definetly return when I ready for my second car ..

Jfermin3

Mar 24, 2013

I came to the dealership just looking no intentions in buying a car at all came across Martha what a experience small talk ended up having me In a car literally in a 24hour process went in totally clueless she sat me down and asked questions about the type of car and something that is affordable finance department John Kennedy pleasant guy I love this dealership they make you feel at home only thing I was disappointed in was the coffee machine It was not working I love coffee and I was little nervous and needed a cup Martha went out to get me a cup from the truck It helped me feel at easy Thank you Martha and Eastchester. I will recommend all my family and friends.

sideswipe5

Mar 24, 2013

MR. Rick Rogers was great he made us feel at ease , let us look around the lot by ourselves. He was very helpful and honest.

bahwon

Mar 22, 2013

This employee is the best he is so patient and make sure everything is taken care of. My car is working and in good shape. I really appreciate it. Thanks you all and all the best..

Luisrod

Mar 22, 2013

the dealership was great. once i got there durrell helpped us pick the perfect car for the right price. will defiantly buy again from there.

Silver_Cloud_13

Mar 21, 2013

Having been a Jeep, Grand Cherokee owner for almost twenty years enabled me to step into my new 2013 Jeep, Grand Cherokee seamlessly. Through a buying service, I came upon the Eastchester Chrysler Jeep Dodge dealership and contacted Felicia Bertolini. I visited at night to see Rafael Castro, sales manager, Javier Sierra, finance manager, and Jacob Padilla, salesperson. They saw that I was a knowledgeable and highly motivated client. I mentioned my criteria with respect to the various packages, and they were extraordinarily accommodating. I wanted an exact clone of my Jeep. After looking over the new 2013 Jeep, Grand Cherokee vehicles in stock, I selected my Jeep. I decided instantly to make an offer to Mr. Padilla to which he presented to Mr. Castro and Mr. Sierra. The management team accepted my offer, and I signed the contract.I had to decide whether I was keeping my other Jeep. The next morning I emailed the dealership to look over the interior and exterior of the car, and that I was keeping the same plates. I did not hear from anyone at the dealership. I was concerned at first, but at 6:30 pm I received a status report from Mr. Sierra. He mentioned that I could come over and pickup my vehicle immediately. I told him I would be over the next day. I came over the next day to the dealership with my license plates in hand. Mr. Padilla mentioned that he would clean them up and place them on my new vehicle. Once they were on the new 2013 Jeep, Grand Cherokee, there was a transformational moment. The old blue and white colors of my license plates reminded me of a sports team with pinstripes, the legend continued. I hope that the after purchase service at Eastchester Chrysler Jeep Dodge dealership will add to my customer experience. All the best to Eastchester Chrysler Jeep Dodge!

pablo207

Mar 19, 2013

I was a little skeptic about this dealership to begin with ,but I have to say the experience was great. The general sales manager Roberto Nunez was very professional, kind and attended to all of our needs. He is a keeper thank you Mr. Nunez. My sales consultant Cecil Sarpong was also very great, answered all of our questions, covered all of our grounds and was very patient. we are very pleased with our vehicle my friend and I another keeper. Thank You Mr. Sarpong. And last but not least Javier Sierra buisness manager knows absolutley what he is doing, down to the last i was dotted and the last t was crossed, thank you for being so professional Mr.Sierra surley keep him as well. Natila at Sharon

setf neal

Mar 19, 2013

how you doing everybody my name is Setf I been looking for a car for so long now but could not find 1 and tell I went 2 Eastchester Chrysler Jeep and Dodgeand spoke to a beautiful lady by the name martha fakhoury she was so nice and kind in very understandable I explain my situation she was very helpful god bless her because she put me in a brand new car I think you with all my heart because of you I'm able to make it to work on timeand I'm able to get around much better nowI think everybody at Eastchester Chrysler and Jeep and Dodge for the help I would never forget this day thank you once again especially martha fakhoury

laurenj831

Mar 18, 2013

i can not recommend a better person to buy a car from, Rick is totally awesome and makes you feel so comfortable. I would not have gotten a car without his help..... Love Him

Punsko

Mar 16, 2013

I just purchased a new vehicle from Eastchester Chrysler Jeep and Dodge. It was truly one of the best experiences ever. The sales associate Jimmy was so knowledgeable and friendly. He was patient and also made sure we got the best price on the vehicle. All the staff was really helpful and it just made the whole prices so simple and easy. By the way, the showroom is remarkable. With ample parking and all types of goodies and refreshments as well as a great kids room which my children loved. If you are looking for a car purchase, i highly recommend this dealership and if Jimmy is your sales associate, your in the best hands.

nicole76

Mar 15, 2013

My sales professsional Martha was of great help, she made it possible for me to get the car that I wanted . I'm sending all my family and friends to her .

Erica_Long

Mar 13, 2013

Great customer service, would definitely recommend this dealership. If I ever buy another vehicle in the future it will definitely be from here. I am very satisfied customer and extremely happy with purchase. My sales rep was very pleasant and helpful.

Natalie N Carter

Mar 13, 2013

Martha took care of me from start to finish thats why i turned around and reccomend my cousin to purchase a car the following week and she was extremely satisfied as well

Britt10473

Mar 12, 2013

The dealerships is great. They worked with you. My sales person went above and beyond to satisfy me. I would highly recommend this place to everyone.

cane78

Mar 12, 2013

This is the first time I have purchased a brand new vehicle and at first, the experience and research was daunting. However, after dealing with many dealerships I found this dealer had the best prices in an over 200-mile radius. Other dealers made me feel exhausted and seemed like they were just interested in making a quick buck. Fortunately, when talking to the sales people at Eastchester Chrysler Jeep Dodge I found them to be very professional and helpful in addressing any concerns. I am from out of state so I had to do a lot of the initial work over the phone and dealt with Jimmy Somma. This gentleman went above and beyond to make sure I had all the information available to me and ensured I received the best vehicle for my needs. I highly recommend all buyers (experienced and novice) to visit this dealership when purchasing their next vehicle and speak with Jimmy Somma.

carnet05

Mar 12, 2013

Buying experience could not have been better.Cecil Sarpong is extremely professional,knowledgable and extremely easy to work with.Jason from sales Department, did a excellent job handling the paper work,and was able to answer all of my questions.GREAT SERVICE!!!!!

JOSEMARES

Mar 11, 2013

I decided to buy a jeep wrangler and I contacted several is Eastchester and was where I wanted the model offered a very good professionalism and friendliness.

steaker82

Mar 9, 2013

The best dealership I have been to and I drove 3 hr to go there and I came from ct/mass border in a snow storm

tatinaya1

Mar 8, 2013

I've been to a few dealerships and never came across a sales rep like Durrell Moore. My first visit was a month ago and his personality brought me back. I say his personality because i could get a dodge from anywhere but the person who sells it to you is what makes the experience. Thanks Durrell for all your hard work.. :)

KareemGladden

Mar 8, 2013

I'm giving this rating because I was greeted professionally and provided with the appropriate details necessary to make the right choice of Jeep that interests me most. And I'm proud to have worked out an awesome deal with Rick Rogers that day.

spymax80

Mar 7, 2013

I purchased a 2011 Dodge Charger R/T back in September 2012 and had a great buying experience thanks to the knowledgeable and helpful staff. Just 6 months later and I'm back again this time to trade in the R/T and upgrade to the 2013 SRT8 Charger and again I was met with the same treatment which I believe puts this dealership and its staff in a class of its own. My salesmen Durrell and Financier J.F.K helped me with every question and made sure I was satisfied. I believe a special recognition on behalf of the dealership should go to Durrell for his hard work and his ability to make a person feel comfortable and sure about their buying experience. I will definitely continue to do my future car shopping with you guys and look forward to the experience again.Sincerely,Paul Lynch

kyira

Mar 5, 2013

I gave the rating that I did because the staff have been extremely helpful and friendly. They treated me with respect, which isn't always common when a female is the buyer at a car dealership. I would recommend this dealership to other people, especially women.

Cwood212

Mar 4, 2013

Robert was very honest nice and answers all our question he treated us like family and I would do business with him in the future

gbgo

Mar 4, 2013

Very friendly service from the time we walked in. Robert Larosa assured us he had a vheicle that would not only fill our needs but could also get us the financing that we needed within our budget. He delivered and did more than we could expected at any of the other dealerships we had visited. We were in our car the next day with the whole process being super fast. The finance officer was also friendly and top notch.

Jerucho

Mar 4, 2013

I wish thank Robert La Rosa for making my experience of buying my second car at this dealer a pleasant one. My name is Arturo and Mr Robert La Rosa has been working with me for months. This week I finally made up my mind and Mr La Rosa made process that much more pleasing. Mr La Rosa , thank you so much ! I can finally retire with the peace of knowing that I've made the choice cuz you it flow so easily. Your professionalism , respect and courteous attitude made my second experience even greater. This organization should be proud to have you on board. Thanks again and God Bless you Greatly.Arturo Rodriguez

ksute

Feb 28, 2013

Great experience. Rick and Javier were very professional and accommodating. We highly recommend him to anyone as a salesperson. Thank you again. for a good car buying experience.

tamkawill

Feb 27, 2013

Jimmy was wonderful, he listened to our needs and did not try to sell us something out of reach. He advised us on what was best for our family's needs while staying within our budget. Overall a great experience.

Bram51

Feb 21, 2013

Eastchester Chrysler Jeep Dodge was a great dealership it was very clean and professional. My salesman Jimmy Somma showed exceptional professionalism and had great knowledge and was very courteous and helpful, everything went very smooth. I was very happy.

Mexbulldog

Feb 19, 2013

I HAVE TO ADMIT THIS WAS MY FIRST TIME PURCHASING A NEW CAR, AND MY FAMILY AND I FELT THAT WE HAD THE RIGHT SALES PERSON IN JIMMY SOMMA. JIMMY WAS VERY HELPFUL AND VERY PROFESSIONAL IN EXPLAINING EVERYTHING DETAIL BY DETAIL. I HIGHLY RECOMMEND THE EASTCHESTER CHRYSLER JEEP DODGE DEALERSHIP. I LOOKED AROUND AT DIFFERENT PLACES AND THIS DEALERSHIP GAVE ME THE RIGHT PRICE ON MY NEW 2013 JEEP PATRIOT FREEDOM EDITION. I REALLY REALLY RECOMMEND THIS PLACE!!!! GREAT PRICES!!! GREAT PEOPLE!!! GREAT CHOICES!!! THANKS JIMMY IT WAS A PLEASURE AND I WOULD DEFINITELY BE RECOMMENDING YOU WITH MY FAMILY AND FRIENDS. P.S NEED A CAR??? JIMMY IS THE MAN!!!

agraves950

Feb 18, 2013

I only went 2 check out a car and was blown away. The quality of the cars, the cleanliness of the establishment, and the friendliness of the entire staff, even those that were not working on my application was magnificent. I fell in love with my car at first site and knew we were meant to be together. Rick made that possible for me. Thank you very much and you will continue to have my business and anyone else that comes to me saying they want a car.

cncsette

Feb 18, 2013

What a great experience I had at Eastchester Chrysler Jeep Dodge. I just went in to look around and Mr. Robert Larosa came over to me immediately and asked if I needed any help. What a WONDERFUL, HONEST hands on salesman who displayed extensive knowledge of the product I was interested in. I was so pleased with his service and knowledge that I purchased the vehicle. I already recommended him to so many people. Mr. Larosa is an ASSET to your company. Thanks, Mr. Larosa

ljs324

Feb 18, 2013

My experience dealing with Jimmy Somma was second to none. Very knowledgeable about every car they have in their inventory and helps you get into the right car for you. Not what car has to be sold. It feels like you're dealing with an old friend instead of a car salesman. I would highly recommend him to any of my family and friends that are looking for a new or used car. Thank you again Jimmy for your hard work and help in getting my car. You have a customer for life.

lmramily1

Feb 18, 2013

I had a wonderful experience from the time i walked on the lot until he handed me the keys to my Cadillac. Very professional and a wonderful businessman. He wasnt happy until i was satisfied. And rye best part at all i felt no pressure in making a decision. I would definitely come here for any and all of my future purchases!!!!!!!

karmese

Feb 16, 2013

Mr Kennedy is a great sales associate. He is very polite and knowledgeable, hmy e also goes that extra mile. My expe.rience at Eastchester was delightful and i have no complaints. Thank you for providing me with the best experience by far dealing with a car dealership

DFanslau

Feb 15, 2013

Durrell Moore was excellent to work with. Durrell was very professional, answered our questions, guided us through the financing and finance department, got us through service and detail in record time. Durrell even put gasoline in our vehicle at his expense. We would highly recommend Durrell Moore as a professional salesman, and this dealership in general for a smooth purchase experience.

mmirra76

Feb 15, 2013

I never had such a good experience getting a car like I did at jeep. From the min I walked into the door till I signed the papers I didn't feel like I was being taken advantage of. They explained the car to me inside in out. I didn't get one on the floor and another price when I signed. Even employees that weren't in on the deal were nice to my husband n I. I have told all my friends and my clients how happy I was. Thank you so much see you in 3 for my Jeep Grand Cherokee 16

pedroroldan

Feb 15, 2013

The employer was very friendly, the service was great, the facility was good and i satisfy. Even if i don't have good credit i went to the dealer on train and i drive out with a nice car. I very satisfy. Thank you.

audi_rome1

Feb 11, 2013

sunday makes sure with good or bad credit , you will leave out the dealership with the car of yours dreams ! she so professional and down to earth, my number one choice to car shop is eastchester chrysler jeep dodge

grandnewman

Feb 9, 2013

This is my first experience with this dealership. From the moment I walked in I felt very welcome and special. Everyone was pleasant and displayed concerned about my needs. The salesrep Rick Rogers soon became as a long time friend or relative. We discussed the cars I was interested in, examined each one and I was able to pick out a vehicle that matched what I was looking for. It took a few hours to complete the deal and Rick was right there every step of the way. When I finally left the dealership, I was in the car that I had choosen. The next day I returned with some minor problems and once again Rick was there to assist me. At the point one of the problems is not cleared up, however I have confidence that this dealership will honorably take care of it as soon as the part arrives. I would not hesitate to strongly recommend this dealership to my friends and associates.

AbigailBatista

Feb 8, 2013

Robert La Rosa is a very very good dealer. He was very helpful to me and my husband, he tried his best to make us happy. I would recommend friends and my family to go see Robert, he will try his best to make your dream car come true. Out of 1-100, I give 100+ to Robert La Rosa.Javier Sierra was very helpful he explained everything nice and clear, he took his time to explain everything that we needed to know. I also recommend Javier to family and friends, I also give him a 100

Danny718

Feb 6, 2013

I am very sad to say that my experience with this dealer has been awful. I did a lot of research and used dealer rater to find a reputable dealership that I can trust and unfortunately this was not the case when I purchased my car. I purchased a used ML 350 from the dealer a few weeks ago. I was told by the salesman that the service lights on the dash needed to be cleared and that the car was already serviced which was not the case. The car has been to the service department, which owns the Larchmont dealership - Eastchester Chrysler and Dodge a total of 3 times in five short weeks. I felt the transmission slipping and the car jerks from a cold start and was told that the car needs to warm up for 30 minutes before driving, and that the transmission was reprogrammed to fix the problem. The suspension knocks and I was told that it was just the kit under the car that holds everything together, not to mention a host of other issues including the coolant system, brakes, keys malfunctioning ( I carried around 2 keys for weeks because one opened the car and the other locked it) and resistance in the steering. The brakes were fixed as well as the coolant system (be mindful that the salesman told me the lights needed to be cleared, but as it turns out these we're actual issues - I never wld have bought the car if these were actual issues). I was told that the keys were reprogrammed, but now one works and the other does nothing. I have been driving this car and the transmission issues as well as the knocking have been unbearable; the car does not go over 20 miles per hour for the first 15 minutes of driving. Just this weekend the check engine light came on and I had enough. I took the car to a Mercedes Benz dealer to get a diagnostic done and Eastchester refused to pay so I paid out of my own pocket. Turns out the engine needs thousands of dollars in repairs, the transmission needs serious work done (not just a 30 minute warm up, and who knows what the reprogramming they claimed to have done was about), and the knocking in the suspension has nothing to do with the "kit that holds everything together". It will costs thousands of dollars to get this car functioning properly. After signing for a 23,000 loan, 2 loaner rentals, and 6 weeks of frustration, I will be returning this car to the dealership and demanding a refund. Eastchester has agreed to pay for the repairs however, I cannot stomach paying 23,000 for a car that needs significant engine AND transmission repairs. Even with a warranty, it's just not worth it. I have no complaints about the customer service I received at this dealership, however I have been misled about the issues the vehicle has and I am bewildered as to how this vehicle was even for sale in the first place. I am happy that I chose to get a second opinion on the issues this vehicle has. I will repost after I return the vehicle to let consumers know how the process went.

ivoryswilliams

Feb 6, 2013

Rick was a great salesman, friendly helpful attentive and knowledgeable, i had a good experience with Rick, he worked to stay within my budget and still meet my needs with respect to the car I purchased.

A Ayala

Feb 5, 2013

I had a very friendly slaesperson, Mr. Jimmy Somma, come outside in the bitter cold to offer assistants within minutes of walking into the lot. He approached my wife and I, asking if he can help us. He asked the usual question and procceeded show us what they had in stock. While at his desk he checked to see if any other locations had what I was looking for. We spoke like long old friends.He made us feel very comfortable.Still not knowning if I was going to purchase a vehicle we told him we'll be back. We went checked out another dealer. That experience did not go the same. The second dealer had what I was looking for but the sales person didn't go above and beyond. We returned to Eastchester and Jimmy. We sat down cushed some number and made a deal. Jimmy reffered us to Mr. Kennedy for finalizing the loan application. When John found out I am NYC employee he found me a better deal with MCU. Both gentlemen went well beyound the call of duty. I will brag about this expierence to any and all who will listen.

Laescort95

Feb 4, 2013

My husband and I have purchased quite a few vehicles over the years and I have to say that this was the best experience of them all. Everyone is friendly and willing to help but not pushy. Other dealers give you the impression that they just want to make the deal and move the car whether your happy or not but at Eastchester Chrysler they want to not only move the car but make sure it's the right deal for you. They give you personalized attention. Our sales professional, Jimmy Somma, made this one of the easiest purchases we have ever made. He gave us all the information we needed to make a descision without any pressure. After visiting one more dealer, we ran back to Jimmy and Eastchester Chrysler. My husband is now the proud owner of a 2010 Jeep Wrangler after putting to rest his 95 Wrangler. Once again, thank you so much for making something that we thought wasn't going to happen into a reality.

pedro gonzalez

Feb 4, 2013

i was very pleased with my experience and the attention I received from all the sales people on the sales floor.i would recommend friends.

curtis.williams.731135

Feb 2, 2013

MR Rick Rogers was very attentive,infornative and professional. He ask us our dessire in the car we wanted and help us reach the golds. In his concerns for our health he made sure we got something to eat.

kpratt3d

Feb 1, 2013

Jimmy and the dealership were very willing to work within the parameters I hadestablished for any potential purchase. In the end we found a vehicle and a price point that we were both happy with.

Divo

Jan 29, 2013

Robert LaRosa is the best. Walked n drove out in my car. Blessings to all. Finance team is the greatest. I'm satisfied and will recommend to othera

donna148

Jan 25, 2013

Jimmy was extremely helpful and knowledgeable, he explained everthing about how the car works, programmed my phone, the car was very shiny and clean when i picked it up !i would definitely buy another car from him and i would recommend my friends.

john.signes3

Jan 25, 2013

I came in from Connecticut and Jimmy and Javier made my sale painless.Javier walked through all finance and warranty options helping me make a good decision. Jimmy Somma is an excellent sales rep. walked me throughall aspects of my Wrangler, he knows his vehicles! Made both me and my wife very comfortable and was great to work with. I will tell all my friends to consider Eastchester for their purchases.

Jivan & Ricky

Jan 24, 2013

We were asking about features (like black, factory rims and leather seats - due to allergy concerns)and the response we received about the rims was confusing; moreover, we didn't get the leather seats we inquired about. We received an initial quote for the vehicle but when we met with the final sales representative (I believe his name was Evra), we were asked to pay an additional $1,500.00 more although we already made a downpayment of $3000.00. We were surprised that we had to pay this extra amount.Overall, we are enjoying our purchase.

ssmith110

Jan 24, 2013

Needed a new car and had been looking at various models. Wanted a black 4x4. Went to other Jeep dealerships but did not find what I wanted. Went to Eastchester Jeep Chrysler and Dodge and was greeted warmly but allowed to look around with no pressure. When I saw the car I liked, Durrell Moore answered all of my questions and put up with my jokes. I needed to share my selection with my wife and he set up a convenient time so she could look at car and go for a test dirve with me. I truly enjoyed the entire pain free experience. I also wany to commend Roberto Nunez who is the General Sales Manager.(Hope the last name is correct, if not blame Durrell) He has an outstanding personality and is extremely happy to help customers get a car. Have already reccommended this dealership to others.

quincyjasmine

Jan 22, 2013

My truck was destroyed during huricane sandy so i had to search for another vehicle. i knew exactly what i wanted, a Dodge Chargers less than 2 years old. I located a few at various dealerships but upon arrival they didn't have that same vehicle or the price was a lot higher. I located Eachester and found a another charger. I was very leary about the price because it was just what I wanted, but when I arrived Jimmy had the car for the same exact price. He was great to deal with as well as the finance guy and the guys in the shop that cleaned it up for me. I have had the vehicle for a few months now and I am still enjoying every minute of driving.. Thanks Jimmy. Thanks EastChester.. My Fiance has her eye the Challenger so will be return.Quincy

Rpmc09

Jan 22, 2013

Both the sales staff and financial division went out of their way to work with me. They were extremely polite courteous and professional. They didn't try to use high pressure salesr techniques to sell me the car. I told them what I wanted and what I wanted to spend.

binker

Jan 22, 2013

when I first came to Eastchester I had a sales rep who did absolutely nothing for me, called several times with no return calls. I then found out he nolonger worked there. Still interested in the car I was connected to sales rep Martha Fakhoury, oh my God, what a blessing she was to me. The day she took my information she made several calls then and also did a follow up the following morning. I was really impressed in how she expedited and made things happen in such a short time. All that I went through previous before I knew it I was pulling out the lot. I would highly recommend Martha Fakhoury she knows her stuff and how to make things happen. Thanks again Martha.

Francisco74

Jan 21, 2013

We were extremely satisfied with the service we received from Jimmy. He was extremely helpful, friendly and most importantly honest. I would most definitely recommend Jimmy and Eastchester Chrysler Jeep Dodge to family/friends looking for a car. Thank you Jimmy!

jessica.farkas.9

Jan 20, 2013

Needed a new car since my old one was destroyed in the hurricane - Martha got me in my new jeep quick and fast! Excellent service and worked wonders with my credit! I've had my jeep for the last month and I'm in love with it! Couldn't of been happier!!!!

ANTHONY AMENDOLA

Jan 17, 2013

I RECENTLY LEASED A 2013 DODGE CHARGER AWD MAX. I FOUND NICK MARTONE, RAFAEL CASTRO,AND BARRY SCHAEN TO BE THE THREE BEST PEOPLE A DEALERSHIP CAN HAVE. NICK AND RAFAEL WERE BOTH VERY ACCOMMODATING AND KNOWLEDGABLE.I TOLD THEM WHAT I WANTED IN A CAR AND WHAT I EXPECTED FROM THEM. NOT ONLY DID THEY GET THE CAR I WANTED BUT THEY GAVE IT TO ME FOR A GREAT DEAL.AS FOR BARRY SCHAEN , OWNER OF EASTCHESTER DODGE WHO MUST HAVE A MILLION THINGS ON HIS PLATE TOOK THE TIME TO WALK ME OVER TO MY CAR WHEN IT ARRIVED TO SHOW ME AGAIN AFTER NICK AND RAFAEL HAD ALREADY DID TO MAKE SURE I WAS COMPLETLY SATISFIED AND IT WAS WHAT I WANTED. TO ME THAT SHOWS PRIDE, RESPECT ,AND CLASS ON THE PART OF ALL THREE GENTELMEN. I HIGHLY RECOMMEND EASTCHESTER DODGE TO ALL AND SUGGEST YOU ASK TO SEE NICK, RAFAEL, OR BARRY. YOU WONT BE DISAPPOINTED !!

bradfrank36

Jan 17, 2013

Robert was great to work with. Made it clear right from the start that he was there to help me get the car I wanted at the price that I needed and he did just that. In the end, he was able to get me the exact Jeep Wrangler I was looking for and it was there prepped and ready to go exactly when he said it would be, no surprises. Thanks Robert for a great experience.

wertwotall

Jan 10, 2013

I have always HATED car shopping. I hate the haggling, but I hate being "had" even more. Robert Larosa was the most straightforward, honest, no BS car salesman I have ever had the pleasure of doing business with. We had done our research, but never even had to pull out the "big guns". Right from the start, Robert offered us a fair deal, haggle-free, lower than any other offers we'd seen. We thought we were just going for a test drive, but drove away satisfied with a beautiful new car, freshly detailed, that was just what we'd been looking for. I would absolutely recommend this dealership, and would steer people straight to Robert LaRosa. When we are again in the market for a new vehicle, we know where to go.

Erica Koehler

Jan 9, 2013

Jimmy was great! I have a really hectic schedule and he did everything he could to work with me and help me find a perfect car for me. He was so friendly and explained everything in detail about my new vehicle. If anyone is looking to get a new car I highly recommend going to this dealership and going to see jimmy, best experience I've ever had at a dealership and with a dealer!

R4R Entertainment

Jan 7, 2013

We were in search of a company SUV with ALL wheel drive and a 4 cylinder that was good on gas and it had to be black. We discovered a 2012 Chevy Equinox, Black Metallic, Fully loaded, at Eastchester auto dealership. We were assigned Sundaye Moore who was our sale representative. She was more than helpful and mentioned to me how she was here for me and will work for me to get all that we needed at a fair price. What we like to say at R4R Entertainment and really strive to do is WOW our customers and dealing with Sundaye from start to finish - I was Wowed! I will continue to by my future company and personal vehicles from Sundaye Moore at Eastchester. She is a great asset to Eastchester and we are glad we were assigned her as our sales representative. THANKS Sundaye!Sincerely,Eli EdwardsR4Rentertainment.com

myladyfriend

Jan 5, 2013

FIrst time car buyer with horrible credit. Me, my husband and two kids traveled via mass transit from LI, to purchase this a car. Dana worked with us for three days and we finally got a car. Thank You so much.

mwatson456

Jan 3, 2013

My experience with Ms. Fakhoury was a very good one. She has a very positive attitude dealing with people and explained everything about the car in a way that was very understanding.

Shumaila

Jan 2, 2013

Buying a new car was proving to be a big hassle wdue to unco-operative sales guys from different dealerships until I called Jacob from the Eastchester Dodge dealership. A very warm and smiling person, Jacob is a customer's guy. He was helpful, patient, cooperative, proactive and informative throughout the process. I really felt that he is very customer centric and I would be more than happy to recommend Jacob to all the future buyers

willie.tee.7

Jan 2, 2013

Thank you Martha for getting Me into my Second 2013 dodge charger. Yes people this is my second 2013 dodge R/T AWD dodge charger. Love this this ride.

shizuyo8211

Jan 1, 2013

Rick put extra value on a car with his excellent service and effort. We bought car because of him. Thank you, Rick. We will strongly recommend to visit this dealer shop. They have after service also. Even after your purchase, you will be very comfortable to take care of your car. Javier was also pleasant man. He help us a lot, too. Thank you. Sue & Mario

gyarris

Dec 26, 2012

My experience with Eastchester Chrysler Jeep Dodge in short was outstanding. I contacted Eastchester re: a Dodge Durango and was connected with Dana Wagner. Dana was a pleasure to work with, making me feel comfortable right away. Although undecided about a purchase, Dana took the time to show me several models of the Durango. I explained I had an appointment with another dealer that evening before I could make a purchase. She provided me with a great price that the other dealer was only able to come close to. Since Dana had spent so much time with me explaining the value of the Eastchester dealership along with all the many features of the Durango I felt very confident in providing her with my business. My family and friends love the Durango Citadel.Special thanks to Dana and Javier the Finance Manager and Joe the General Manager. I live on the South Shore of LI and they made my visit and purchase at Eastchester well worth the trip.Nicely done Eastchester. I will be a repeat client as will my son and Brother in-Law both currently driving Jeeps.On a side note, I living on the south shore of LI cars especially SUVs are in in short supply due to Sandy. Attempting to purchase a Dodge Durango at a local dealer to who I had referred my son and brother in-law with both purchasing vehicles from them. I was extremely disappointed as they quoted me a price $3500.00 more on a mid-range Durango than a quote just 2 months prior for the exact same model and year. Also realizing Eastchester is more convenient for me for service as I can drop of my vehicle and take the train into the city. It is only 20 minutes and 16 miles from my home. Using a LI dealer would require drop off and pick up by another person/car.Thanks Dana

TKSequoia

Dec 24, 2012

Robert was a fantastic help in showing us the car we wanted. We came to Eastchester after finding a great used suv on their website. We knew what we were looking for from researching online. Robert bent over backwards, giving us our time, taking us for a test drive and talking through all of the financing options. He's an incredibly straight shooter and didn't try any sales guy bs. We happily bought the truck later that week. We were happy to deal with Eastchester after reading so many positive reviews online and wouldn't hesitate to recommend buying from them and working with Robert.

clucci98

Dec 22, 2012

I recently leased a 2012 Jeep Liberty at Eastchester. My sales person was Nick Martone. I cannot say enough about the quality of service he provided. My previous car was totalled due to Hurricane Sandy. He was extremely thorough and patient with me through my difficult time. He was able to get me a great discount as a victim of the hurricane. I am very happy with my jeep and appreciatve to Nick! I would definitely recommend Nick and Eastchester to my friends and family.

mrhunter

Dec 22, 2012

I have been shopping for a pick up since july 2012, I tried dealers in brooklyn my home town with no success, also travel to long island twice over the summer with no success. After missing several days of work, due to failed deals that we couldnt agree on, I finally found a dealer (Eastchester Chrysler Jeep Dodge) that made this event a dream come true. I was introduce to Joe the sales manager and Martha Fakhoury sales rep both of these individual was awesome. Martha was very knowledgeable about the car industry and very confident in what she does. She made this experience a good one for me, and stayed with me every step of the way. There is no doubt that I will become a long time customer and honorable advocate for this dealership. I recommend you give your self a stress free treatment and contact Martha Fakhoury at this dealer. The price was unbelievable that i paid for a ram 1500 crew cab. GOD is good. MR.HUNTER BROOKLYN NEW YORK

Paul Morales

Dec 20, 2012

If everyone did business like Jimmy Somma the car sales industry would be in better shape. No b.s. and personal sacrifice is what I got from Jimmy. I commute a lot and I'm on my fourth new car in ten years, so I know a little about buying cars.

hnic1080

Dec 18, 2012

As soon as i walked in to the dealership with my boxing trainer i seen a Dodge Challenger that i wanted desperately but i knew at the time i could not get it just yet because i was still paying off a car note, so i walked up to the first sales person which was Sundaye Moore and she greeted me with a hard hand shake and a CHEESY smile. Immediately i became comfortable and i proceeded to ask about the dodge challenger, she told me the price and i told her to hold tight and let me take care of a couple situations with my license and pay off my old car note. Months later as i said i would be back for the car i ran up behind her desk and i started CHEESING this time with the biggest smile and told her its about that time, so we ran through all of the paperwork and checked my credit as i traded in my vehicle and at the end of the day i got what i came in the dealership for, with the help from Sundaye and mental stress she kept me calm and level headed as i was being a little impatient, but if it wasn't for Sundaye Moore none of this would have been done, now i can CHEESE SMILE at every red light. LolThank you Dodge, Salutations to Sundaye MooreHerbie :-)

dj leo

Dec 16, 2012

i went to this dealer to purchase a used car and the experience i must say was very good they worked with me with my less than perfect credit and was able to get me in the car that i wanted and for that i was very please the salesman did a good job with presenting the vehicle to me and the finance manager worked to get approve at the best rate he could so with that i,m happy

BklynKid

Dec 13, 2012

My experience with this dealership was bad.. Durrell, My salesperson was Great, worked hard for me and tried to the best he could for me... But the service was very poor.. Started with the "Baiting", Ads give you one price, dealer gives a much higher price with no bending at all. Then there's getting the car prepped as agreed/promised, ie: Scuffs & scratches, dent to be fixed, and tires.. I mentioned the dent three weeks prior to delivery, never done. I paid a body shop to take care of the dent and I rubbed out the scuffs myself.. and I'll be buying my tires.. Thats ok, when it came to returning my emails & phone calls, very poor.. I will never do business with Eastchester again and certainly would not recomend them.. I'm very happy with my car though.. But I could've got a much better deal at one of my local dealers as I have in the past.. This isn't my first Chrysler product and Chrysler dealer I've dealt with. But it will be the last time I'll deal with this one...

kevsir

Dec 10, 2012

great experience at This location bought a used ML350 very friendly staff great job Ruben!made my purchase pretty seamless will def recommend to people

Reign

Dec 10, 2012

My experience was very pleasant. They went out of their way to help me get the kind of car I needed. I get loads of compliments & I am happy with my purchase. Yes, I would recommend this dealership.

unsatisfiedcustormer

Dec 5, 2012

very horrible unorganize i wouldn't recommend my worst enemy nothing but dishonest workers here and unreliable just greedy service once sold you are on your own don't want to help give you the runaround i would by a car ever again from there or recommend any one very disappointed i will make sure me and my lawyer will spread the word lemon sellers.....

alice.green.39545

Dec 5, 2012

WHY I AM TAKING TIIME TO WRITE A REVIEW I FEEL ITS IMPORTANT TO PASS ALONG WHEN TO OTHER TO KNOW WHEN YOU ARE TREATED WITH RESPECT AND KINDNESS BUYING FROM THIS DEALERSHIP MADE ME FEEL LIKE I WAS BUYING FROM FAMILY!!!! I HAVE RECOMMED TO FRIENDS AM GLAD TO SAY THEY HAVE ALSO PURCHASED A NEW CAR!!!

BigSal48

Dec 3, 2012

My visit to Eastchester Jeep was a pleasure, Nick was a true gentleman and asnswered all my questions. With hurricane Sandy I was in desprate need of car, Nick stepped up like a true salesman and catered to all my needs. I would 100% buy another car from Nick.Thank you so muchSal

ericxie1210

Dec 3, 2012

Just brought my first new Jeep from Eastchester Chrysler Jeep Dodge, Sales person Cecil Sarpong was extremely helpful & nice, answered all my questions got me the best price, will defiantly buy another car from this dealership,

Gresto

Dec 3, 2012

Great guy, Bends over backwards for his customers and there is never a dull moment. Hes a ver hard working man. He got me the deal I was looking for and even more on my 2013 Dodge Dart. Thank you Robert!

ntrinchese

Dec 3, 2012

We just picked up our 2013 Grand Jeep Cherokee, Robert LaRosa, was great. The whole dealership was fantastic! I recommend stopping in the dealership if you need a car. You wont leave disappointed. They made the transaction go smoothly. Not only did we buy a great Jeep, we made some very nice friends.Kim and Neil Trinchese

waynehart

Nov 29, 2012

after finishing my court case, was on the brink of loosing my 2012 300s. my friend gave me the idea of refinancing my car and it worked so well for me. mr moore, was so helpful and a great listener of my court issues which we even shared some laugh about. thanks to him and the finnance department was able to drop my apr and payment arrangement. i still have my car and doing alot better for myself. thank you so much for all your help. and want to give a special shoot out to the man of the service department mr paul, you are the best and where ever you go i coming but keep your make sure ur xxx stay at chrysler cause next 300 will be the STR 8.LOL

Lizjimkel

Nov 29, 2012

Mr.Somma could not have been more helpful,informative and corteous. It was very obvious that he is extremely knowledgable. He anticipated my questions and made me feel like I was the only customer there. This is what purchasing a car should feel like, not stressfully. I would recommend him to everyone I know.

cheriejetaime

Nov 28, 2012

One the first dealerships I went to in search of my 2013 Dodge Dart...and I'm glad I decided to buy from them..Got a great price for my car, great staff and Kirk Kennedy was the best in helping me through my "first car buyer jitters"..I intend on coming back here for my next one!!

DebKari

Nov 26, 2012

Our experience through the sales process was excellent. Jimmy is top notch. He walked us through step-by-step. This is a major purchase and can be extremely stressful. Jimmy was able to make it as painless as possible. We love our new Jeep!

MHOLMES1207

Nov 26, 2012

Cecil Sarpong was a great salesman. He listened to all of my wants and needs. Cecil helped me pick out a vehicle that was in my price range. He was very patient and kind.

PRCherokee

Nov 26, 2012

My experience with the staff at the dealer and sales person was great and friendly and very clean. Lots of vehicles for the right price. Thank you Eastchester staff, See you soon.

rpdoug

Nov 25, 2012

We went to go buy a jeep that was listed on autotrader.com for $24,900 and worked with Martha. She was very nice. She had our car appraised for a trade-in, took us for a test drive, and walked us through the buying process (out-of-state sale). After being at the dealership for about an hour, we sat down to go over the numbers before finalizing the sale. It was at this time we were informed that Jeep was not $24,900 but that it was $27,900. The price that was listed on autotrader.com was after the buyer put 10% down. When we asked for an explanation, we were told that the sales manager Joe would come over and explain the price discrepency. This lead me to beileve that this is an issue that they run into quite a bit. Joe explained that he felt they were within their legal right to advertise cars in that fashion and that they had to do what they could "to get people in the door". He is probably correct in stating that they are within their "legal right," however, in my opinion, it is both misleading and deceitful. Needless to say, we will be purchasing our Jeep from another dealership.

seastones2

Nov 25, 2012

I don't even know where to begin. As a victim of hurricane sandy I was forced to purchase 2 cars.There was a shortage on long island so I traveled to the Bronx because of a listing I saw at this dealership online. I had a flat on the way to my appt. and I called to let them know I would be running late, they asked why? and the salesmen came and CHANGED my tire for me! They proceeded to give me a great deal on cars for both me and my daughter. They were so caring and patient and respectful, please patronize this dealership, they were amazing, and trust me, this was not my first time buying vehicles from a dealership.

dannecker

Nov 25, 2012

Cecil was very helpful and made sure we got what we were looking for with no pressure. Even changed the plates on our new car while it was pouring rain.

jeromemeadows

Nov 24, 2012

I would give Jacob Padilla 5 star rating as a salesman,he made me feel like family there so i brought the New Dodge,He assured me that i would not get beat as i did when i bought my first car.The price is grate in,and the car drives smooth i will send my friends to him,or to your dealership.

TeaMarble

Nov 24, 2012

My wife and I have been to more than a few dealerships in our time. This dealership was the best hands down...They're very professional and very sincere. These guys will get you the best deal possible with no game playing. Also they left the doors open for us to communicate with them after the sale ,and that was a first for us. My wife and I are very happy. Thank you guys, keep up the good work!

jokeles

Nov 23, 2012

When looking for a new car this is the place to be. My sales rep Jimmy was amazing. I was welcomed with open arms and felt at home. I was shown cars to my liking with no hassle to buy. Paper work went smooth and the process happened in a blink of an eye. This is my 3rd time shopping at this location and I would recommend this location to new and old car owners/buyers. This place is 2 thumbs up.

Bill Maddux

Nov 21, 2012

I just bought a Dodge Caravan from Robert LaRosa. He was a pleasure to deal with, straight forward, honest, NO GAMES. Eastchester's price was significantly lower than what other dealerships wanted. A very positive experience all around. Highly recommended.

KarenTim

Nov 19, 2012

Coming from another Dodge dealership in White Plains where we were not overly impressed, as soon as we entered Eastchester Dodge we were thrilled. Kirk Kennedy was the most informative, honest and patient salesman my son and I have ever met. He was a joy to work with and I will recommend anyone I know who is looking for a car to go see him. Eastcheseter Dodge IS the place to go when you are looking for a car!

Chigga902

Nov 18, 2012

Great down to earth kept it real. Pleasant to deal and was very knowledgable.We were looking for a first car for our son and walked away with a fantastic vehicle.Will let my friends know to see Robert for their next car!

ninjali2004

Nov 18, 2012

I had the pleasure of working with Mr. Robert Larosa. He is a very friendly and knowledgable salesman, who knows what a customer is looking for. I was able to buy the Jeep Wrangler I wanted and drove away the car the same day. I would highly recommend Mr. Larosa.

adventurer

Nov 17, 2012

I give this dealership the highest rating and particularly, Mr. Robert LaRosa, the salesman, for providing the best customer service that I have experienced in the purchase of a vehicle. Mr. LaRosa has exceptional experience in salesmanship and shows a genuine interest in offering the best possible price to satisfy the customer.

AP822

Nov 17, 2012

Nick was a true professional, he was right to the point and everything went smooth. Anyone in sales could take lessons from Nick,everything I asked about Nick went the extra mile to do it for me.Nick Martone is a Master at his trade! My time spent Eastchester Chrysler Jeep Dodgewas very positive for both my wife and I.I purchased 8 new cars in my time and my experience with Nick for head and shoulders above the rest. Grazie Nick, non vedo l'ora di macchina!

MandaP8176

Nov 13, 2012

It has been 8 years since I've purchased a car. Compared to my first two purchases (at other locations) Cecil has made the process extremely easy. Everyone at the dealership seemed to work very well together. I've found that other dealerships I went to during my search were cut throat and lacked the professionalism I seek when purchasing a car. I look forward to picking up my new to me vehicle this afternoon.Thank you to Cecil and everyone at Eastchester Chrysler Jeep Dodge!

sejohnson15

Nov 13, 2012

Robert was the epitome of a great salesman; he was kind and thoughtful and it was a wonderful experience. I would like to always work with him with any future purchases.

Quitoj94

Nov 10, 2012

Good communication and available for any questions or concerns. Is able to speak in spanish too for better understanding. I would recommend this dealer to any friend looking to purchase a car. I was satisfied with the price of the vehicle i purchased.

YBaxter

Nov 10, 2012

I worked with Micheal and Eve. Micheal Polans was my salesperson. He was very professional and helpful. He worked with me to find a deal that fit my budget while still offering the mostcar for my money. Eve was my finance person. Eve worked deligently to find the best financing. My overall experience at Eastchester was A+. As I am a Brooklyn resident, I highly recommend this dealership to the tri state area.

danielalicea7

Nov 9, 2012

This was my first time at Eastchester Chrysler Jeep Dodge. I went to purchase a new Jeep Grand Cherokee and have never experienced the quality of service that I received. Jimmy took his time showing me every gadget and button that was in my new jeep. He made sure that I understood every detail of the terms and agreement. He also made sure that I was confortable with my new vehicle. He also made himself available if there was any further questions about the sale or the car. Javier Sierra was extremely professional and very honest when working my numbers on what I can afford. He made me feel like I knew exactly what i was getting into without any bad sales pitch.

BillyMatthews

Nov 3, 2012

My experience here was amazing!! Jimmy was so helpful in finding me a new car. He didn't try to sell me something I didn't want, and listened to everything I did want! He spent hours with me pricing and comparing vehicles. He was always honest and upfront about the cars and together, we came to the right decision that was best for me. I got to drive my brand new vehicle off the showroom floor! I am currently leasing a brand new 2013 Chrysler 200, fully loaded, at an amazing price. I have only had my car for 5 days, and I love everything about it. I have gotten so many compliments on it already. I would recommend this dealership to anyone. When you walk in, ask for Jimmy, and you'll have a truly pleasurable experience. Rafael was amazing too! He was so helpful when it came to pricing and trading in my vehicle.

dr.richiejimenez

Nov 2, 2012

Mr. Robert LaRosa was great to work with. He was able to get us a great deal for our new car. We will recommend Mr. LaRosa to our friends. Thank you.

veronica2132

Nov 2, 2012

Martha Fakhoury was very good. she helped me so much. i would send everyone that i know that needs a car to this Martha. It was a great experience... Like i said she really helped me. And my monthly payments are great..

harnist74

Oct 30, 2012

Presented themselves well, demostrated excellent customer attentiveness and willingness to help me obtain the vehicle i wanted.Took the time out to make certain that i was familiar with the entire process of selecting the best vehicle w/the options i wanted and obtaining the most suitable deal for me.

bajando69

Oct 29, 2012

JFK - Smooth operator.Talked me into a seven year warranty. Why? He had all the answers before I asked him.Made me realize I had to protect my investment while saving money.

jtuag

Oct 29, 2012

I thought I was going to get a good deal on my trade but they tried to pull a fast one on me. The dealer was willing to give me almost top dollar for my trade. They were willing to pay off my loan amount, mind you I had positive equity on my car. Meaning that my car is worth more than whats left on the loan. When it came down to getting the deal done they added what was left on my loan to the price on the brand new car. So they were going to "pay off my loan" but still added it to the price of the car. Then they were going to keep my car and of course sell it for more. They told me this is they way things are done. Watch out for these guys they really play the friendly role but they'll still try to use sneaky dealer tricks. I suggest you read the negative reviews for this dealer. I can't say how they're getting so many good reviews maybe they're making things up!

groomllc

Oct 27, 2012

This dealership is a joke...mickey mouse actually better describes it...how do you sell a car that has already been sold..its criminal...I wonder if chrysler knows these clowns are out here using their name to peddle their trash....The sales manager Joe took my cash with a big smile and then on delivery day had some lame excuse on how they made a mistake on $ and could not sell me the car..The salesman Robert was useless like a child following his mother cowered down and could not explain.I own a business as well and when i make a mistake I pay for it,, but i guess the apes at Eastchester Jeep has no spine and are just a band of hacks!!!Good luck.....you have to sleep with it..p.s went to Mercedes and bought a brand new one!!you guys should go there and take some notes!!

hiprod1115

Oct 27, 2012

Martha Fakhoury was a great help and very friendly. She had alot of knowledge about the truck i bought and helped me setup my truck after sale. Only set back was the price i was given before i left the dealership to retreeve the tiitle for my trade was $539 a month and when i returned with the title the price jumped to $697. i had already switched my insureance over to a truck i could not afford . I then seen another truck on the lot and sleceted that one but it was a hasle swoping insureance between the three trucks. aside from that everything else was a great experance.

Megaman 777

Oct 27, 2012

My experince working with rick rogers was very pleasant he very polite not pushy and understand what I needed .l would recommed rick too all my coworkers

rosariofatima86

Oct 17, 2012

i would recommend eastchesther chylser dealership to anyone who is looking for a new car. my sales person martha fakhoury was more then a sales person she called me on her personal time and answered any of my questions on her personal time she was always on point she listen to all my needs in a car.,looking for car was easy .this would be the place to get the best costmer service in a dealership...

Cleidy

Oct 14, 2012

I came to this place because my old car was giving me problems and I need it a change ASAP, and didn't have a clue of what I wanted to get. I just wanted something to take me from "A" to "B", and not too expensive because I am on a budget at this moment. Thanks God I found Robert LaRosa and he helped me a lot. We went thru a few cars and he had the patience to deal with me without putting a face or saying anything negative. He helped me all the way. At the end I took a Chrysler P/T Cruiser 2007, that fit into my categories. Robert is a loyal and honest person to deal with. Thanks Robert for looking out. Keep up the good work, not many people like you in this world.Thank you;Cleidy

2012300srt

Oct 12, 2012

Recently purchased a 2012 300 SRT8. The car is 100% and the price was pretty good. I was given a decent price for my trade and lost no money. When the car was picked up, it had been detailed but there was no gas and one of the backup keys was missing (my salesman was not available due to holiday).I returned a week later and received a free oil change ($100 value), gas, and a new key. I have no complaints and am very happy with my car and put on about 1000 miles in three weeks. My salesman Mike Polans was instrumental in me purchasing my car. He works for you to make sure you're taken care of.

mcrenda7

Oct 11, 2012

By far, one of the best, if not THE BEST car buying experience I've had purchasing a vehicle. Staff catered to my needs 100%. Jimmy went above and beyond what he had to do. By the end, my mother and I felt like we've known him for years!!!

mlecoq

Oct 9, 2012

From the moment I walked in I felt like I was in the right place. I have gone to other dealers and I didnt feel comfortable. Martha made me feel comfortable and helped me with the process each step of the way. She has a awesome attitude and I never felt like she was "just making a sale". I think others can take from her"Great Customer Service". She is definately an asset to your team.

Specialmedr

Oct 9, 2012

ROBERT LAROSA UNDERSTANDS WHAT IT MEANS TO GIVE GREAT CUSTOMER SERVICE. HIS FRIENDLY and PROFESSIONAL MANNER PUT ME AT EASE WITH MY DECISION TO BUY. I bought the 2013 dodge Durango and I love it.Truly Yours,Rafael Reyes

jason.rosa.16

Oct 8, 2012

Martha service was excellent, as she provided great customer service. I will definitely recommend her to my friends and family. She helped me out with 2 vehicle, which I enjoy very much. I will definitely go back to Eastchester Dodge for my next vehicle.

jrusso2211

Oct 6, 2012

Brian and Dennis were very helpful. They worked with my budget and listened to all my questions and concerns. I didn't feel pressured into buying anything. I would highly recommend this dealership!Jennifer

Avy Gonzalez

Oct 3, 2012

Sales Person promised me that they would provide me with an XM radio in the car that I purchased. I did not want to purchase a car without the XM radio and made that clear. Sales person falsely promised this in order to sell the car. There was already an XM radio body in the dealership and I was told that I would only have to pay for the labor of installing it which would be $80 an hour and the work would take 1 hour. I had an appointment for the installation and showed up to be told that the right technician didn't come in and that there were parts missing. I called the sales person repeatedly for weeks and months on end after that to see if the parts were in only to be given the runaround and be told that they weren't in yet. Sales person never followed up with me to make an appointment or to give me an update on the parts. 5 months later I still have no XM radio and have yet to receive a call from the sales person or his manager who I also left a message for.

daystar75

Oct 3, 2012

Martha was the best. She is a woman in a man's field and she strives. If she makes a promise she follow through with it.

jangeli

Oct 1, 2012

Jimmy Somma was a great salesman. Was not happy with the condition of the "Certified" used car I purchased. Not sure how it passed the certification test...which leads me to believe it was not even checked out very thouroughly. Car is in the shop now. Hoping they can make this car right by fixing the problems I had when driving out of the dealership.

Medic5

Sep 30, 2012

Awesome service!!! I felt comfortable and safe with my purchase. The people at the the dealership were very nice. I will recommend this dealership to anyone of my friends. Thank you!!

tmaio1

Sep 29, 2012

I thoroughly enjoyed my car buying experience from Eastchester Dodge. They are friendly, show an eagerness and willingness to earn your business with a good price, and not pushy! They provide the utmost quality in customer service and salesmanship. I would highly recommend Eastchester Dodge to anyone who is looking to buy a Chrysler vehicle.

vinceburris1014

Sep 28, 2012

Cecil was an excellent salesman. He took his time to undestand our needs and address our concerns. He agreed to the internet price of the vehicle without any hesitation. I will recommend this dealership to all friends.

lashenda1130

Sep 24, 2012

I felt extremely welcomed when I stepped into the building. Cecil is a great salesman that focused on my needs and ensured that I was completely satisfied with my vehicle. The process was thorough and honest. I will definitely return for my next car.

aponte_cherokee

Sep 23, 2012

Robert was a pleasure to do business with. Since the start of the conversation he was straight forward. My wife and I have leased quite a few vehicles in the past however,we have never felt as comfortable during the negotiation process. Just tell Robert what you are looking for, he will go to work for you.

davidmal1962

Sep 19, 2012

honest honest honest honest' the only word needed too sell a car' and this young man tells the truth great experience for me and my family the malasos

epleener

Sep 19, 2012

Martha was able to cut to the chase with my purchase of a Jeep Liberty. Although I did not qualify for the lower advertised price, she was able to get me the very best price possible by repeatedly going back to the sales manager for a better deal. In the end thanks to Martha's patience and persistence this became a very satisfying car buying experience and I would recommend both Martha and the dealership who treat you with respect and reasonableness. After the purchase Martha continued to help me resolve some issues with the car and again the dealership was very fair and provided excellent service. I only wish I didn't live so far away so I could come visit my new friend Martha.

t&jkiernan

Sep 19, 2012

The experience with eastchester was a good one experially since we have many dealers in suffolk county to go to. We would come bach again and send others to this dealership. Salespeople and management were very helpful and got us the best price for our car. Thanks again.

VERONICAB

Sep 19, 2012

MY SALES PERSON WAS GREAT AND I WOULD GO BACK. I WULD PREFERD NOT TO WAIT SO LONG BUT I CAME OUT WITH A CAR I DO LIKE I THANK YOU CECIL

rortiz28

Sep 14, 2012

Friendly energetic and very helpful through the whole process of purchasing car would recommend Robert to any of my friends without hesitation. Great service I consider him one of my friends.

Stretchjr85

Sep 14, 2012

My first time buying a car from a dealership was a pleasant experince. Robert "Bobby" Larosa was REALLY helpful and made me real comfortabled. I would recommand everybody to ask for Larosa. Very cool dude. The same goes to JFK the F&I Director he was also very pleasant. If your looking to buy Eastchester Chrysler jeep Dodge is the way to go. A+

Jeep77

Sep 14, 2012

As soon as I walked in Robert Larosa was there to help, I would recommend anyone to visit this dealership as my whole experience was so positive. The staff was friendly and professional. Robert Larosa let me know everything I needed to know and went above and beyond his duties. I let him know what I wanted, he listened and did his best to work with me. Could not speak higher about the whole process.

louis.marin.948

Sep 14, 2012

We bought a dodge that were looking for for a couple of days already, finally we found it on the net , we came across a gentelman named robert dela rosa, first time we met him, he made us feel very comfortable he gave us all the numbers ,he is very professional he really goes the extra mile to suit our needs,he has the energy of a teenager, awesome person, thanks robert

jaymar11385

Sep 7, 2012

Robert Larosa and john f kennedy were very honest, eficent and very caring took very good care of me and my family and made us feel welcome. I would reccomend this dealer and this staff to every one

sgobbs4

Sep 6, 2012

I was greeted by Cecil as soon as I pulled into the parking lot. He was very thorough in finding me the car that I wanted in the price range I was looking for. Cecil went above and beyond my expectations. Also, Javier was fantastic in getting me the financing rate I was looking for and in getting me through the finance process quickly. They did a top notch job!

juve829

Sep 5, 2012

Since i can remember i have been in love with the original dodge challenger. Its my dream car. So when they started re-making them in 2008 my heart skipped a beat with the promise of owning my very own challenger rt (hemi of course)!! i knew i had to have one but unfortunately my creedit and some other factors made this dream seem impossible as months and years went by with no real hope of having my dream realized. But then i went to eastchester Chrysler Jeep Dodge right in my home borough of the bronx. There, i met senior sales rep. Robert LaRosa and sales specialist Rick Rogers and right from their warm greeting i knew it was destined to be a great sales experience (epecially after countless times dealing with incompotent and useless dealerships and sales people). Rick made me feel that i was dealing more with one of my own friends then a car salesman. He was honest right from the start and asked the same from me which made the experience much better. Robert was very funny and warm and made it his mission to have my dream come true!! My mom came with me as she is more experienced with car shopping and she was shown nothing but respect by Rick and Robert. They asked what my price range was and we went from there. For hours they sat with us explaining every possible option with leasing and buying and really went out of there way to get the low price that i was hoping for. I honestly felt that they wanted to see my dream come true as much as i did (and not just to make a sale). Robert and Rick were the perfect blend of knowledgable, curtious, professional, and patient. And guess what? I am now driving around in a brand new 2012 dodge challenger rt with a whole bunch of extras both on the car and warantee that would have made this deal impossible, but because of Rick Rogers and Robert LaRosa it became possible!

mostaque

Sep 4, 2012

The service was great and everything was done quick.I was able to drive off my new 2012 Chrysler Town and Country on the same day as I went.All the people I dealt with were friendly and helpful.The sales representative wanted to get me the best price.

daryl.king.16718

Sep 3, 2012

Very great experience lovely staff & great prices. One of the team leads really got it going when he was trying to make a deal, which made it even better

maturelatina

Sep 1, 2012

I just had the best buying experience I could have hoped for.. I had the pleasure of having Robert LaRosa as my sales Rep. From the very start of the process up until he waved goodbye to me after congratulating me as I drove off in my new dark cherry Jeep Liberty. Although I was weary about finalizing the deal the same day, Robert made me feel comfortable, told me everything I needed to know and showed true professionalism at all times.. I would definetely recommend all of my friends to stop by and see Robert LaRosa if they were considering buying a car.. Robert, thanks again for a beautiful day... : )

billy.reddan

Aug 31, 2012

I went into the dealership to see about upgrading from a Patriot to a Liberty. I was met at the door and introduced to Jimmy Somma. He was very clear about everything I asked about. He showed me my options and explained each one very carefully. He strikes me as a pure professional and not pushy. Within an hour I was able to decide to upgrade to a Liberty. Javier Sierra,also very professional, took me thru the financing process and he also was very careful to explain everything. The long and short of my experience is that I drove in with a Patriot and drove out with a Liberty all the paper work was done quickly (for the process) and I left very happy. I recommend that if you are serious about purchasing a car you should bring all your papers with you for a quick and easy swap. I have no reservations telling people that this Dealership is professionally run and a great buying experience.

dh1030

Aug 31, 2012

I had a great experience at Eastchester Chrysler Jeep Dodge! Cecil Sarpong met all my expectations and more. I am giving Cecil this rating because he assisted me right away, understood my concerns, great communication, answered all my questions with detail amd always had positive energy. I highly recommend others to seek Cecil at Eastchester Chrysler Jeep Dodge...he's a great sale professional with exceptional customer service.

phantomwolf

Aug 30, 2012

I will recommend this dealership, and the sales rep. that attended me. Martha Fakhoury showed a lot of effort and knowledge in helping me pick out a car that most suited me, and I am thankful to her for that. I found that her best skill was the ability to listen and understand her customer.

shae2523

Aug 30, 2012

I went in to get my car inspected and service but while waiting I decided to look at a Limited Jeep Laredo I had been wanting for sometime..Celcil saw me checking out the vehicle and asked if he could be of service.....from that moment on Mr Sarpong guided me step by step thru the process of obtaining my new car and trading in my old Jeep. No question was unanswered and whatever I did not understand he was very patient in explaining it. He was very honest and reliable and I will definitely refer him to my sister now that she is looking to purchase a new vehicle...Thank you Mr.Sarpong.

willie.tee.7

Aug 28, 2012

I received good service and was able to get things done the same day.. The new 2013 dodge charger is a very nice vehicle, dodge stepped there game up... Very good look, Thank you.

hernandezp

Aug 25, 2012

i would like to thank martha for her professioalizm, courtesy, knowledge and guidance through the purchase of my new vechile. She made feel that everything was going to work out. She was right, Thanks to everyone at Eastchester-Dodge. Gpecial thanks to martha and i would recommend all my friends to her-God Bless

nyrican2

Aug 24, 2012

I went to EastChester Chrysler to trade in my Dodge Avanger R/T for a newer vehical. Mr.Robert LaRosa came up to me as soon as i walked in and was very helpful. I told him what i wanted and needed and he listend. I was really surprised how helpful he was and he promised me that he would get me into the vehical that i wanted. A couple of hours later i drove out of the dearlership with a new Jeep Liberty latitiude, he even got me a very good trade in value on my Avenger. I will recommend this dealership and Mr. Larosa to anyone that is interested in buying a vehical.

rooneyh

Aug 24, 2012

Went in to Eastchester Jeep to trade in my old Jeep Compass for a used Jeep Grand Cherokee. I had see a couple cars listed on line that looked good. The staff was extremely helpful and honest about the condition of the cars, which was generally very good. They gave me a great price for my car and I was in my new car within 24 hours.

tameikabell

Aug 24, 2012

jimmy went above and beyond to make sure i was able to leave with the car that i wanted, the same day. this is the second time i purchased a car from jimmy and both experiences were awsome.

cfaith65

Aug 23, 2012

I first started with this dealership back in July with Robert Larosa. What a great guy funny crazy nice, but didn't get to work out a deal that day. Tammy who is one of the appointment coordinator continued to call me, she was a real trooper never gave up on me. I went back and forth with someone else because Robert was not there and still no deal. Finally I went again with a friend and Tammy came down stair from her office and introduce us to Sundaye. Wow! she was so pleasant and sweet words could not come close to describe it. I finally got to test drive the car that I fell in love with. Sundaye was amazing so giving always offering if we wanted water, soda candy etc. I would recommend Sundaye to all of my friends and family or to whom ever I hear that wants to buy a car, jeep. Sundaye thanks for the respect, been well manner, understanding, listening and most of all getting me as close to what I wanted to spend. Wish you much success in your career. Take Care.

kimba1373

Aug 22, 2012

Cecil was excellent and diligent with his sales representation. I felt very comfortable and safe with him. He knew what he was talking about when it came to cars. Please thank Cecil for his hard work with dealing with a customer like myselt.

LCK

Aug 19, 2012

I came in with a particular car in mind and was given the price I wanted. Cecil went completely above and beyond in assisting me, explaining the process and making all arrangements. The only reason I scored slightly lower on "overall experience" is because I waited for the car a while only to find my insurance wouldn't kick in until the next day. This was not the fault of Cecil or Eastchester Chrysler Jeep Dodge, but the wait was a while. However, the staff even went so far as to give me a ride home after that discovery. You really feel like family with the staff here and I recommend Cecil and the dealership. I will be returning here for service on my Jeep as need arises.

Jbhansbury

Aug 15, 2012

My wife and I went to Eastchester CJD in the market for a new car as well as trading in our other car, as we started to walk in Robert walked over right away and greeted us with great energy and genuine want to help us that day.Robert immediately welcomed us into the dealership and asked us what we were looking for and how could he assist us.The whole experience was great, yes I said it buying a new car was a great experience ans all credit for that goes to Robert.In the end we drove off in our new car for a great price and will be back to see Robert for our next car.Thank you Robert and Eastchester CJDBrian and Alice

jamie826

Aug 14, 2012

The service was great! Very friendly atmosphere, great costumer service. The team did everything in their hands for me to drive a car home the same day. Thanks Rick Rogers and team at Eastchester dealership for caring about your costumes! ??????

lgarcia624

Aug 13, 2012

We came in Friday, with a deal from another dealership and they beat the price hands down! The experience was outstanding, they met our needs and wants, and i drove my new Jeep Compass Latitude home the same day. Kirk was very helpful and Robert was out of this world! They really know how to make people feel welcome!

dmagpie

Aug 12, 2012

I went just to look and ended up purchasing a 2005 Jeep Liberty. The experience was a good one. Just hope the service on the car in the future is as impressive

minkest

Aug 12, 2012

On a Thursday evening I spotted a used car on Cars.com at Eastchester Chrysler Jeep Dodge that was perfect for my needs. The car was also listed on the Dealerships website. Since I live in NJ and was going to travel approximately 2 hours to the Bronx to see the car, I called the Dealership that evening and spoke to Tammy. I asked if the car was available and upon establishing it was, I asked a bunch of other questions and made an appointment to see the car first thing Friday morning. At 10:00 Friday morning I again spoke to someone at the Dealership to ask a few additional questions and confirm my appointment as well as the cars availability. I arrived at the dealership at 12:30 Friday afternoon and asked for Tammy. I was told that Tammy was an Internet Sales Person and I was directed to a Sales Representative working the floor. He checked the computer to determine the location of the car and then informed me the car had been sold and delivered on Thursday morning (prior to my initial call Thursday evening). Needless to say I was extremely annoyed at having traveled 2 hours for nothing. I asked to speak to Tammy and of course, she was unavailable. I then requested to speak to a manager to voice my complaint. I was referred to Rafael Castro. Rafael seemed ambivalent to the situation, offered an insincere apology and stated these things happen and the internet sales people are not aware of current inventory. He never offered to show me a comparable car and he never offered to reimburse me for my fuel and tolls (when requested, he told me we dont do that). Getting nowhere with Rafael, I then requested to speak to the owner, Brian Dennis. He was, as expected, too busy and unavailable to speak with me. It was at that time that the General Manager, Jim Forgione, approached me. He was the first person to offer me reimbursement for both tools and fuel. He was extremely apologetic and explained that he had recently started working at the Dealership and he had a lot of work to do. Upon hearing what was going on, several other sales representatives and even the receptionist quietly apologized for the screw-up. They implied that this situation occurs often at this dealership. Meanwhile, 3 days later and the car is still being offered for sale on the internet. My advice to anyone looking to purchase a new or used vehicle is to stay far away from Eastchester Chrysler Jeep Dodge. The management is extremely unprofessional and uncaring. Mr. Dennis seems to be either unaware or uncaring of what happens on the sales floor. Its amazing to me that in these hard economic times this Dealership does not work harder to preserve and establish lasting relationships. STAY AWAY!!!

biggekow

Aug 7, 2012

Though i did not get the car.Cecil was very concern and wanted to do all he can to help.has lots of patience. Good

Welovejeeps

Aug 7, 2012

This was our third Jeep that we had bought through Jimmy, we can always count on him for the best customer service and best deal. We would defiantly plan on going back to Jimmy to purchase our fourth jeep, and so on! Couldn't recommend anyone better!

raysanzone

Aug 3, 2012

I cane to Eastchester as they had very low posted prices. Knowing I had difficult creditand that Eastchester has long standing relationships that enabled me to get approved and get into the vehicle that I wanted. Des[ite the difficulty with my sale they still went out of their way in a very busy time to get my vehivcel from a differnet dealership and have it ready to go the same day.

bendelo

Aug 3, 2012

Looking for a new jeep Liberty, Had a great experience with Nick and Javier. Both very professional and helped me get into a new car at a very fair price. The entire dealership was friendly and courteous and I couldn't be happier about my purchase. They honored a newspaper add and made the process very seamless. I have purchased several new cars and would have to say this was my best experience so far. I will be looking for another new car for my family soon and will very likely be going to see Nick again!!

NewJeep12

Aug 3, 2012

Jimmy was honest and very helpful. He answered all our questions and we got the jeep that was just perfect for us. We would go back in the future to purchase another Jeep or car from him. Thank you

hoopie4009

Aug 2, 2012

I feel that the service I received at the dealership was awesome. I would like to extend my appreciation to the highest. Excellent Excellent, Excellent..

CaptainHal

Aug 1, 2012

Cecil was GREAT to work with; he's the reason I ended up making the deal at Eastchester. I highly recommend him to anyone looking at vehicles. The service department didn't fix something on the vehicle they were supposed to fix, which is why I listed the "Quality of Work" as "OK," but I am confident they'll make good on their word. But overall I highly recommend going to see Cecil.

journey2012

Aug 1, 2012

My experience at Eastchester Chrysler Jeep Dodge was good. At first, I was disappointed when I got there for my appraisal appointment at 2:15 and I had to wait until someone was free to assist me. However, my sales rep was helpful and in the end I got the vehicle that I wanted.

Kholdip

Aug 1, 2012

Jimmy Somma was extremely professional, knowlegable and meticulous. Jimmy made my new and first time car buying experience pleasant and easy. Jimmy is very articulate, great sense of humor. Jimmy explained everything in detail, very organized and accomodating. Extremely courteous, offering my husband and I something refreshing to drink. You are the best Jimmy!!! Untouchable!!!

yiorgo68

Aug 1, 2012

From the BDC dept to the PDI dept nothing but great service. Felicia from BDC needs alot of credit she kept in touch from my first call and even called me to see how I like the car,Nick,the most professional person I have ever met,kept me informedtill the end and even that he was not there at the delivery he made sure someone else will be there to assist me,that was Sundaye, amazing and sweet.....Thank you all.

1801js

Jul 31, 2012

This sales experience was very informative and straight forward. The employees were very helpful, respectful and made me feel comfortable. I was never left out of the loop of what was going on. Thy kept me informed throughout the whole ordeal. I'd definitely recommend this dealer to anyone.

Smichaeloff

Jul 28, 2012

I had a wonderful experience with Eastchester Chysler JEEP. My sales person Jimmy Somma was the main reason. He was very knowlegeble, answered all my questions, provided the best price and made the whole new car buying process the best I have ever encountered

Bxrican1430

Jul 27, 2012

A great experience , didn't feel over welm by the salesman , he ask me a couple of question and was working with me , jimmy somma was great knowledgeable salesman , overall he was great I would definitely recommend eastchester dodge. Thank you! a very happy & satisfied customer

Daren40-NC

Jul 27, 2012

Robert has been a fantastic salesperson and professional. The entire experience has been great! Easiest, friendliest automobile transaction I ever had.I would reccomend Eastchester to anyone!

smoore74

Jul 26, 2012

Everyone was friendly and attentive. However,I was very disappointed when the price quote I received from the sales manager changed when I came to pick up my vehicle and sat down with the financial manager. Although they tried to accomodate me with a free service for two years,I was still extremely disappointed with the price change and the fact that my initial quote was not honored, with no advance notice.

luigiamendola

Jul 25, 2012

MY NAME IS LUIGI AMENDOLA AND I PURCHASED A 2012 DODGE DURANGO FROM EASTCHESTER DODGE. I HAD THE PRIVILAGE OF MEETING MR.NICK MARTONE. HE WAS VERY PATIENT, WITH ME AND EXPLAINED THE PROCESS IN A VERY PROFESSINOL MATTER.HE IS VERY KNOWLEDGEABLE PERSON.

anibal328

Jul 22, 2012

One of the greatest moments of getting the car of your dreams is the remarkable service.The road to get there with the service I received, I couldn't have been more blessed. She deserves most of the credit for the dodge challenger to be in my backyard gate . Thanks again Martha! You are definitely the best! Keep up the excellent work !!

BRUTUSSR

Jul 18, 2012

MR SOMMA IS A VERY PERSONABLE SALESMAN, STRAIGHT-FORWARD, FRIENDLY AND INFORMATIVE. HE KNEW HIS PRODUCT AND EXPLAINED ALL THE FEATURES OF THE NEW CAR. EVEN THOUGH I AM A REPEAT CHRYSLER TOWN AND COUNTRY OWNER, IT WAS STL A PLEASANT EXPERIENCE GOING OVERTHE FEATURES-MANY THAT WERE TRULY NEW TO ME. EASTCHESTER CHRYSLER AND MR.SOMMA MADE THIS YET ANOTHER GREAT EXPERIENCE.

Gvalera

Jul 18, 2012

Robert was very efficient and honest. I would definitely recommend this dealership. I loved the service i recieved. I would go back to this dearler after my lease is over.

WrglrLover

Jul 18, 2012

Thank you Martha for our amazing new Wrangler Altitude. Martha was able to provide us with great prices with the least amount of hassle. Can't ask for more. Thanks!Cathy

pito78

Jul 17, 2012

From the moment I walked in the door to when I drove off in my new 2012 Durango, the staff at Eastchester Chrysler Jeep Dodge were attentive, caring and went out of their way to help me find the right vehicle for the right price. Jimmy helped me find the right vehicle with just the right options, even after looking into numerous vehicles. His knowledge of cars is unparalleled. Javier made sure that the vehicle was in my budget and help me secure the perfect loan for my situation. All in all I will definitely send all my family and friends to Eastchester Chrysler Jeep Dodge if they're in the market. Thanks guys!

Rhonda Y.

Jul 16, 2012

My husband and I just purchased a Dodge Caravan minivan from Mr. Robert LaRosa who was a delight to work with. He was professional and courteous throughout the transaction and was able to provide us with a vehicle that met all of our specifications. We intend to recommend Mr. LaRosa and Eastchester Dodge to any of our friends who may be in the market for a new automobile.

shanecoin

Jul 16, 2012

After a bad experience at another dealer (they sold us a vehicle with a bad engineand we had to return the car) we were wary of purchasing another. Until we met Jimmyat Eastchester! His non-nonsense yet friendly personality put us immediately at ease. He helped us make a great deal on a Certified Jeep and was extra patient as we worked with the finance company to close out the old loan and apply the fininacing to this vehicle. He knew we had a bad a taste in our mouths after our previous purchase so he made sure we were taken care of and happy throughout this deal. We can not tell you how much we appreciated dealing with him!!!

rtor1394

Jul 13, 2012

Mike was great! They say that one of the most nerve racking times for a consumer is when they buy a house and second when they buy a car. Mike cut that tension by half right off the bat with his friendliness, humor and frankness. Needless to say, I walked away from Eastchester Jeep, Chrysler, Dodge very satidfied. Thanks Mike!!! I Love my 2009 Acura TL Black Beauty!!!!!!!!

Rosie1028

Jul 10, 2012

This is a terrible car dealership. Their customer service is very poor. The price that was advertised online was much higher when I got to the dealership. I purchased a car that came with navigation. They didn't have the navigation CD so they mailed me one. It didn't work. I had to purchase one myself. They did give me a refund for the CD. They never registered my car even though I paid them extra money to take care of the title and registration. They claimed that my registration got lost in the mail. I had to go to the DMV myself. They told me that the car dealership never did it. Barry told me that he would mail it to me. He sent it to a completely different address. After repeatedly calling this dealership and dealing with rude receptionists who just hung up on me and acted very unprofessionally, I had to call Fedex myself, and arrange for my registration to be sent to the correct address. All the managers at this dealership are rude and unprofessional. Instead of apologizing and correcting the situation, they insisted that they mailed the registration to me and if I didn't get it, tough luck. Barry said that he has 1,000 customers per day, so I don't count. The owner, Brian Dennis, automatically attacked me and called me names, telling me that I'm "ridiculous, on medication, and how can I even drive a car?" These people have no respect for their customers. I would never recommend them to anyone because they just want your money, and then they don't follow through and do their job. I still have not received my registration, and am collecting tickets on the car because it is unregistered. Instead of correcting their mistake, they just yelled, hung up the phone and made lame excuses for why they didn't do what they were supposed to do. I am terrified to ever have to deal with these people again. I would never purchase a vehicle from them ever again.

therese anne

Jul 10, 2012

My husband and I went to look for a new car and we liked the Jeep Liberty. Cecil was very helpful in explaining the packages and finding the car the fit our critera (price, options, etc....). The dealership was clean, friendly and pleasant to visit. We would recommend this dealership to our friends, family and business associates. Thank you. Therese and Robert Kersten

Anewyorker05

Jul 10, 2012

I gave the rating I did because the sales reps said they had the exact car I wanted in stock but they didn't. They did order the car from another dealership I recommanded that had the color I wanted. They had the car 2 days later. The car came with a minor scratch and the sunroof area was stained by soda upon delivery. It still has the stain. Last I just got a phone call saying I still owe $66 for the plate transfer by when we agree on the final total and signed we paid everything in full in one shot. If the dealership made a error it's thief fault which needs to be fixed.

tedbissell

Jul 8, 2012

I began my transaction to puchase a new Grand Cherokee Limited online, and was referred to Eastchester Dodge by my buying service. Nick Martone took on my purchase upon my first visit and gave me a seamless experience handling all the paperwork that, at least in NY state, is still very much paper-based. Nick and his team went out of their way to alert us to a discrepancy in the window sticker of the first vehicle identified and made an extra and successful effort to find the right vehicle out of another dealer's stock. This was especially difficult since we were nearing the end of the model year and they really made the effort. Nick was especially accommodating to my wife who is less of a "car guy" than I am. What a great experience and I highly recommend this dealership to buyers starting off from the Internet. It is worth mentioning the dealership itself is spacious and being able to stretch your arms without bumping in to someone else makes for a relaxing purchasing experience.

aj15shir

Jul 4, 2012

Martha was so knowledgeable regarding the cars that were available and what matched the budget I was hoping to stay within. She was kind and tried to find me the perfect car guiding me through every step of the process and explaining in detail everything that was presented to me. She was very kind and probably the best saleswoman I have ever met in my life.

De26nise

Jul 2, 2012

Great customer Service. Sunday Moore is very sweet great smile and worked her best possible deal for my new car. I'm very happy!! See you all soon when I'm ready for another car :-)

Fahardeji

Jun 30, 2012

Martha and Javier were great. They were friendly and put me and my wife at ease. We really didn't know exactly what we wanted, but they guided us to the perfect car. They didn't try to sell us, they just talked to us, explained everything in detail, and then just gave us the time and space to make our own decision. I've been to other dealers, where they try to force a car on you; not here. My experience with Martha and Javier was refreshing. I definitely will come back again, whether it's for maintenance or even to buy another car. I will recommend everyone to Eastchester Chrysler Jeep Dodge!!

InlineM

Jun 29, 2012

Horrible dealership. Expect to wait at least 15 minutes on the phone to make an appointment. If you did not buy your car there, do not go there! Paul, the service advisor was the only nice and helpful employee there. Sandy was not helpful and was unwilling to hear my concerns about the problem I brought my car in for. The Service Manage, I believe his name was Mike. Not too sure since he didn't even introduce himself. Once he heard from the advisor that I didn't purchase my 2011 there he didn't care to help. He was rude, obnoxious and arrogant. Terrible dealer, lack of knowledge and common sense.They gave me my car back covered in mud which is ridiculous considering it's an urban environment and there hadn't been rain in days. I have no idea where they test drove the car. They didn't listen to my details about when the problem occurred and inconvenienced me by having my car the entire day and did not put much if any effort into resolving the problem.Avoid this dealer at all costs.

aliberti33

Jun 28, 2012

JIMMY WAS GREAT!!!!! GET READY FOR SOME BUSINESS!!!!! Thank you for taking good care of us!!!! We were treated with complete respect..... TONY AND LIZA!!!

chaleeroc

Jun 28, 2012

Great customer service from the min I walked onto the dealership. Best part was there was no rushing or push to purchase anything just great hospitality from start to finish. I would definitely recommend Nick,sales, to anyone interested in purchasing a new car a for a competitive price.

mr.chrome62

Jun 27, 2012

I had a great experience at the dealership. Everyone was great. From the time i walked in the door, i was treated with great respect. The professionalism of the sales staff was fantastic. Mr.Jimmy Somma was awesome. He really took care of me. He is definetly a great asset to your dealership. Thank you, Eastchester Chrysler Jeep Dodge.

nikko

Jun 27, 2012

I was a walk-in customer & Robert walked over asap greeted us & with listening to my needs he immediately walked me over to several vechicles that fit my list of wants ...I was there with my toddler & he understood that & had patience..He also, worked up some numbers on more then one vechicle in a quick fashion to suit my limited time in showroom with child...Robert kindly brought me to the local lot so I can see the 2 vechicles of interest in my possible color choices...I found in leaving the showroom & calling Robert that sameday with my decision - he instantly got the ball rolling - & as i expressed it was too hard to return to showrm with my toddler he kindly replied with I will have the car come to you...& I was so thrilled!!! He seems very driven & understanding to the customers needs!!! Robert has a great approach & Im pleased with him as my salesperson would refer people to him as well as to the showroom!!!!! I just got the journey today & Im Happy sooo far!!! Overall it went smooth & thats why i say 5 !!!!!!!! It was a happy & easy transition as I am a first time Dodge customer!!!Michele Proscia

car1975buyer

Jun 26, 2012

I went in to Eastchester Chrysler Jeep on June 25 hoping to trade in my current Jeep using an AutoTrader.com quote since Eastchester is listed as a participating trade-in center. I also called in advance to make sure that the new Jeep Wrangler I hoped to purchase (color/packages/etc...) was in stock so that I would be able to purchase a new car. I was assured they had the car on the lot, and that they acccepted the AutoTrader.com quotes. When I got there I quickly found out that none of this was true. First of all, the individual who works the phones (Durrell) is simply told to say yes to everyone when they ask about available stock. (they just want to get you in the door whether they have the car on the lot or not) As for the AutoTrader.com quote, they apparently completely ignore it, it's just another ruse to get you in the door. I was looking to trade in my 2001 Jeep Wrangler Sahara, which the autotrader quote valued at $6,622. Eastchester offered thousands less and said it was because of the car's mileage. The mileage was on the original quote! They knew that before I came in! They never intended to honor the quote. I got up and walked out the door just as they tried to steer the conversation to a Wrangler they wanted to sell me, of course with a few extra features beyond the ones I had said I was interested in. So to summarize... they lie to you to get you in the door, low ball you on your trade-in which they had previously valued higher, then try to upsell you on your new car. The comedy of this was so ridiculous I felt like I was in a sit-com, though sadly there were no cameras, this is simply how they conduct business here. BTW - the original sales rep I spoke with when I walked in, Cecil Sarpong, seemed like a nice enough guy. He just seemed to watch helplessly from the sidelines as the dealership management team engaged in the unethical behavior. It was sort of funny to listen to him lob cliches like "I see you leaving in a new car today" while the mgmt team tried to rob me.

Carolsnugs

Jun 25, 2012

My experience at Eastchester was excellent! I did a search for the car I wanted and found it at Easchester. I drove there to look and was greated by Teronie who was very friendly and eager to help me! We looked at the car and took a test drive. There were issues with the car but Teronie assured me he would get the car checked out and all issues resolved. Picked up the car 5 days later after the repairs were done. Charles in finance was also great. Provided all the information I asked for over the phone so that I was not surprised when I got there.

sappher49

Jun 25, 2012

Jimmy Somma was polite, knoledgeable, and friendly. I was impressed that he remembered our names and where we were from even after the weekend. He said he would not pressure me and he keep his word. He asked me about my driving habits and if I planned on traveling. He listened to my questions and answered them honestly. After checking my credit he said with a smile, "It's not Gold but its Platinum." and assurred me that I was not under any pressure. He explained my options and especially the safety aspect of making the trade, I will always remember his words "It'a no brainer"(smile) Thinking of my three grandchildren and loved ones too I was sold.I was excited and just about settled on buying my first Black vehecle and my second Jeep,when Jimmy said with excitement "wait a minute I'll be right back." When he returned he had information about a Jeep that he wanted me to see. The same car but it had a SUN ROOF! what!! Well, all I have to say is, I did not get a black car. But this was everything I wanted and more. He did what he said he would do and even programmed my phone to accept calls befor I drove off the lot What A Guy. What a blessing. I will keep in touch. Thank you Jimmy for everything including your great smile and wonderful personality.M Maxwell

ravipal1993

Jun 22, 2012

CECIL WAS AMAZING IN MAKING THE DEAL HAPPEN.I GOT A GREAT PRICE FOR MY 2012 CHARGER.I WOULD COME BACK TO THIS DEALER ANYTIME .

Briankinsley

Jun 20, 2012

VERY, VERY friendly. their Sticker price wasn't the best, but they worked very hard to get me a deal that works for my budget. When I thought Jimmy couldn't do any better, he came back with even more savings. Get this... he even bought me dinner!! Way above and beyond. Javier worked hard for me as well, getting me a great rate. Only place I'll ever shop for cars.

hernanj1

Jun 19, 2012

Very professional,all my question were answered.I would defective will recommend this dealer to my friends & who ever is interested in buying a car.Keep the good work,iam looking foward too do business again at your dealer.Thankyou again.

Klofton

Jun 19, 2012

Went to that dealership several times and was not happy with the service. after 4 times a went i met sales person Jimmy Somma. He was the nicest and very professionalsales person i met. He was realible new information on cars but most of all he work very hard with me.

2763496

Jun 18, 2012

I bought a car, and the battery went dead two days later. Asked to be refunded the 200 but never heard back. Everything else was great--still think I should get refunded. But Jim Smith was great.

SHELLY DAVIS

Jun 18, 2012

GREAT CHOICES....ASSISTANT SALES MAN WAS VERY KNOWLEGDABLE ABOUT THE CARS WE WERE LOOKING FOR.....HE WAS ON POINT TO WHAT WE WANTED TO SPEND AND NEEDED IN A CAR.

alexandramartinez

Jun 13, 2012

yo le estoy dando este rating por la compra de mi nuevo auto y por que me dieron toda la confiansa para hacer mi compra fueron muy atento con migo. mucha gracias Wellintong Rocafuerte

shayuco24

Jun 12, 2012

To visit Eastchester Chrysler Jeep Dodge is like visiting a family members' house. Every member of its staff is very aproachable and friendly. I am thankful that I found Eastchester Chrysler Jeep Dodge, a dealership that for me and probably anyone that visits would rate above standard. In addition to a great team, for me one of the reasons that made my visit to Eastchester Chrysler Jeep Dodge most memorable and fulfilling was the dedication, professionalism, honesty and good natured service given by my sales professional Wellington Rocafuerte. Mr. Rocafuerte right from the beginning of our conversation honed in his talent and expertise to find my wife and me the perfect vehicle for us. Mr. Rocafuerte is an excellent sales professional and very knowledgeable of the brands Eastchester Chrysler Jeep Dodge offers. For this reason I would recommend visiting Eastchester Chrysler Jeep Dodge and I would buy again from them if I had to.

yguzman

Jun 11, 2012

Robert LaRosa has demonstrated what a true salesman should be , the best expirience i have encounter, he was informative , helpful, and professional. Most inportant we connected , i'm 50 yrs old and trust me I ask alot of questions. he was patient and i must say he work very hard to make the deal work. i left with a smile , i'm writing this review and i'm smiling, I wish all the sales person would be like Robert. I'm happy I found Robert Larosa . Most important your dealer needs a leader like Robert hope you appreciate and compensate his hard work. He is a team player,Mr Charles Jackson was excellent. Hard worker and professional. THANKS TO ROBERT WE NOW CAN FEEL CONFIDENT ABOUT OUR PURCHASE. EXCELLENT EMPLOYEE!!!!!!!!!!!!!!!!!!!!!!!

frguillen

Jun 11, 2012

They helped me to get it the best deal, the sales man explained to me everything about the process, he was friendly, helpful and I am very satisfied with the way he helped me. Thank you.

VEWILLIAMS04

Jun 9, 2012

Mr. Larosa was simply amazing. I am a 1st time buyer and Mr. Larosa was patient in explaining everything to me. He did everything he could to fit my needs. I would recommend all of my friends and family to him. This was the best experience I ever had making a purchase.

jncorb28

Jun 8, 2012

My overall experience at Eastchester CJD was exceptional. I was provided with outstanding customer service. I'm absolutely satisfied with my purchase and would recommend Eastchester CJD and sales professional Robert LaRosa to anyone looking to purchase a car. I could tell that Robert LaRosa took his time to ensure that I was in the right car for me. I didn't feel like I was just another customer to him; the amount of care and professionalism he used during the our transaction, let me know that I was finally at the right place to purchase my car (that I absolutely love!). I am life long fan of Eastchester CJD and Robert LaRosa.

Bermuvilla

Jun 4, 2012

From the moment my husband and steped into the dealer, we were nicely welcomed and the staff that was around made themselves available inmediately. After we were anounced, the agent that was assigned to us (Martha) explained in a very detail and clear manner, all the services that were available to us. She made the process of purchasing the vehicle completely painless and smooth. It was a real pleasure having her as our agent, and I we are recomending her and the dealer to all of our friends and family.

Lali4182

Jun 4, 2012

We came into the dealership just to browse for future purchase. Little did we know that we would be purchasing a new car the next day. Our dealer, Cecil, was very knowledgable about the different cars we had in mind. We were going to another dealership after this one but decided against it when we ended up getting such a great deal. Everyone, especially Cecil, were incredibly friendly and helpful. We are truly thankful for everyone's help in helping us with a new family car. Keep up the great work!!

Lisatsavaris

Jun 4, 2012

I had the opportunity to go back to this dealer (I leased my car from them) because my air conditioner was not working. I was pressed for time. I went in without an appointment and explained that I was on a tight schedule with three small children, and I needed it fixed asap if possible. We had gotten a big heatwave and it was really hot. I couldn't have gotten better service! "Paul"in Service, "Irving" the technician, Wess Williams as well as Robert LaRosa all were so helpful and understood that I needed to get it done that day if possible. They were able to repair my car and I was on my way! I couldn't be happier with the service received at this dealership and I would highly recommend them to others.

ray1102

Jun 4, 2012

very friendly and inviting,Martha and the team will work with you to make sure you leave with the vehicle you want and that will be best for you. I will without a doubt return when it time to upgrade /trade-in for a new model ...

sassycri24

Jun 4, 2012

I went to Chrysler dealer because I received a call from Martha to trade in my vechile as she informed me that it would cost me no money to trade in my vehicle. I was excited because I do feel my last vehicle I purchased was not worth the price I was paying for it. Martha was plesant and helpful. I am happy with my new purchase. However I just wish the price was like she reported the same or less than what I was paying for my previous vehicle.

rlandis

Jun 3, 2012

professional group, quick follow up with emails and phone calls. able to quickly source the vehicle I needed. followed up quickly as promised with FAIR PRICE and quick paperwork

gaziabad1

May 31, 2012

First of all,the online quotes are so incorrect. The actual price they offered, when I went there, was 20% more than that quote. Then she promised the vehicle is available and ready for pickup. when I went there, she left a long time back, And actually they never had that vehicle in the dealership. She also promised that the online coupon of $750 is valid, which the salesperson, who finally attended us, refused to accept.

wwjd180

May 30, 2012

Overall, very satisfied with my experience. Came to check out a used Lincoln MKS for my dad and dealt with Cecil, Joe, and Javier from Finance. They come off as truly willing to go the extra mile for their customers. I got what I expected for my trade. The vehicle purchased had some minor things that were wrong, and they did everything necessary for my dad to feel comfortable. DMV processing/reimbursments (NJ) went by very quickly. They even tracked down the second set of keys for the vehicle, which initially was not present during the sale. Overall price for the vehicle was also resonable despite the 10% addition/processing fees, which autotrader did not detail, nor did the woman in sales that I confirmed pricing with prior to traveling an hour and a half to see the vehicle. That being said, Joe and Cecil were truthful about the situation and I still feel like my experience was extremely positive and I feel like I had a fair/favorable deal that made my parents happy. If I had the choice of working with this dealership again, I wouldn't hesitate to purchase from them and I fully intend on sending business their way as opportunies arise. Of all my recent dealer interactions, they rank at the very top.

Jeepbuyer12

May 29, 2012

Friendly staff, willing to help as much they could. Got a good price and good trade-in value. Everybody was friendly and willing to help.

Susan0212

May 26, 2012

Kept their word. Worked with us and made the deal work. We paid what we wanted, they unloaded a car, everyone was happy. Great experience, done in three hours! Must be a record!

TheStormFan

May 25, 2012

I felt very comfortable working with Cecil Sarpong. He explained all of the details about the vehicle and its warranties. He made sure that the vehicle was put through inspection and made buying a vehicle a very pleasant experience.

Ervesj

May 16, 2012

Wonderfull people to work with and they seem to love what they do sell cars. Martha took the time to explain all details with my wife and I. Always keeping in contact with us doing the process.

awhich

May 13, 2012

I was referred to this dealership by a family friend who has been doing business with them for 15 years. My family friend told me they would take care of me and that they did. Cecil was patient, knowledgeable and confident while showing me my first new car. Once I picked a car he worked through lunch in order to make sure I was able to complete the car buying process as soon as possible so I could begin to enjoy my new Jeep. Cecil pointed out nice places right across the street for me to pick up lunch. Cecil proved to be very diligent and detailed oriented without cutting corners. I would also like to thank the fiance director who worked to make sure I was able to get a monthly payment that would fit into my budget and discussed different options of managing payments which was very solid advice. So my experience was flawless, with all that went into me getting my new Jeep (trading my old Jeep, picki out the new one, test driving, completing paper work, updating insurance, obtaining registration, gasing up the jeep, cleaning and transferring plates). I was made to feel very comfortable; able to catch the yankee game in the lounge with comfortable seating and was offered free coffee. Plus the bathroom was very clean and they had a children's play area. So In short they seem to have thought of everything when it comes to making sure when you leave you will leave with a car that you love with no fuss or frustration. Again my experience can best be described as enjoyable, friendly and flawless.

victor14g

May 10, 2012

This's my second vehicle I have purchased in this dealer.The reason I keep coming back,the service,willing to help you, giving you a 100% to make sure the deal go thrusmooth and easy. This time a very young lady,very profesional,willing to help me make a decision in my new car, with her patience and positive personality,of Massiel Cueto I was able to make my purchased of a Dodge Journey Crew 2012. Of course that was also possible with a big help of my friend, and Profesional Sales Manager Rafael Castro. He was able to give me a great price,and Javier Sierra found the lowest finance loan for my new car. To Rafael Castro,Massiel Cueto,and Javier Sierra, you guys stay very late that night to make my dream come thru. All my Respect,Great Team. I'm a very happy customer. sincerely yours Victor M Rodriguez 917 923-1951

frankorlando1977

May 9, 2012

Robert was excellent. He was training Massiel at the time and not only did he help me get into the car I wanted, but he also got me the price I was looking for. During the whole time, he was teaching Massiel how to properly handle a new client and provide friendly, upbeat service. The noteable part of that process is that his process did not significantly increase the time that I had to spend there and it seemed that Robert was very thorough in teaching her. I believe that Massiel will become an outstanding salesperson after having been mentored by Robert.Massiel was very helpful as well and helped me to evaluate the 2 models I was looking at through walk-arounds and test drives.All in all, I drove away last Wednesday in a brand-new Challenger RT, inthe color that I wanted, LOADED. I feel good about the price I paid and I am VERY VERY happy with the vehicle.I would suggest to anyone reading this that if you are looking for a new car, look no further. Call Robert LaRosa and he will put you behind the wheel of the car you want, at the price you need.

aribarkan

May 8, 2012

Robert was very helpful in presenting several options for the car we wanted, was patient, helped us quickly locate a car (same day) that we decided on and gave a fair price. Most importantly, when a minor scratch appeared on a bumper guard before I took the car, he offered to swap it out and followed up promptly to get it done. When I stopped by to have the it done, he was quick and helpful.

farissaah

May 8, 2012

Very pleased with sales process. Pricing was extremely competitive with other dealerships and the team worked hard to source the right car for me. They also delivered the car to my home which was very helpful. I would definitely recommend Nick Martone and ECJD to others. Also, thanks to Tammy Hecht for continuing to follow up with me until I came in to buy.

ljmjr36

May 8, 2012

Dealship along with Martha was very helpful and I would like to really thank Martha for all the help on the purchase of the auto.

davendra

May 4, 2012

I would never do business with this dealership again nor will I ever recommend anyone to go there. Mr. Sierra made me wait from 11am to 4:30pm to deal with my financing. I saw him at 11am, he told me he will be back in 15 to 20 mins. I saw him again around 4:30pm. He didn't even apologize to me for making me wait so long. That wasn't the bad part. I went back the following week to cancle my carfree care and ding shield (which he lied to me as being free) but he refuse to cancle these optional service, even though the contract clearly says I can cancle these services anytime. I will contact the manager now and if no help is received I will resort to the media and legal actions. I think if this financing representative is not apart of this dealership, it would be a better place because I worked also with Teronie Lamonth and he is very professional. Stay away from Sierra, beware of him......If I get help, I will surely come back and update this post

MADELINEV

May 4, 2012

COMPRE UN JEEP LIBERTY MI VENDEDOR FUE MUY AMABLE, ME CONTESTO CON CLARIDAD MIS PREGUNTAS Y SI RECOMENDARIA AMIGOS Y FAMILIARES PARA EL DEALER ..... MIL GRACIAS WELLINTON ROCAFUENTE.....

arnoldseth34

May 3, 2012

My wife and I purchased a Dodge Journey form this dealership. We are very happy that we went to Eastchester Chrystler Jeep Dodge. The staff is very courteous. The gentleman we worked with is Jimmy Somma. He was very professional in the way he conducted business with us and we felt very comfortable doing business there. He did not push us to buy the vehicle, instead he gave us the information we needed to choose the right velicle and no pressure to buy. At the end, we drove out with our new Dodge Journey and most of all, the price is unbeatable. I will recommend this dealer and if you meet with Jimmy, then you will have the same experience.

leon1757

May 1, 2012

The following is an email I sent to there internet sales rep:Gloria,My appointment was horrible. You informed me that the car I was interested in was on your lot and ready for me to view. This was not true, your dealership did not have the vehicle I was interested in, so it ended up being a waste of my time. Furthermore, the sales assistant made no effort to try and find me another vehicle. During the 45 min I was at the dealership I was only with the salesman for an approximate time of ten minutes. I would have gladly taken another vehicle if the salesman seemed like he actually wanted to help me find a car. This is also the reason why i walked out of the dealership. This is probably the worst car buying experience I've ever been a part of.Regards, Leon

deniro

Apr 23, 2012

robert was excellent his experienice speaks for it self the service was excellent,robert was helpful every step of the way. we walked in and walked out with exactly what we wanted i would defintely recommend eveyone to go to eastchester chrysler jeep dodge to get a great car with excellent service.....

emd9494

Apr 21, 2012

I came into Eastchester Chrysler jeep dodge looking for a new Dodge Challenger, and that is exactly what I left with. The salesman/saleswomen were both extremely nice, courteous,helpful and most importantly trustworthy. Both Sundaye and Robert were a great asset in helping me with selecting the features on my new car which I could not be more excited for. Thanks again for such a smooth and great deal!!

mikeysanman1

Apr 21, 2012

My salesman jimmy somma was very professional and curtious....lowest price around.....nothing but good things to say about jimmy and the staff at eastchester dodge

Retnicf

Apr 21, 2012

Overall great experience, no nonsense. Robert took good care of us and they honored the price quote I got from my insurance companies buying services. Only gripe is the jeep did not have the book and wheel lock lug nut , so I have to go back to th edealer and get this.

ynnel

Apr 17, 2012

Robert sold us a 2012 T&C . He handled the transaction very well and he is a man of his word.He is courteous. All the best to him and his family

missy40

Apr 16, 2012

Martha was a very helpful Rep. She answered all my questions and went step by step in order for I can understand the procedure in buying a car. She made sure I check the vechile and that I understood how the payments will work out. I had a good experience with the whole process.

tiera

Apr 15, 2012

I would like to really thank Martha for helping me out on the purchase of a vehicle I came into the dealer not having any knowledge on what steps I needed as far as buying a vehicle she greeted me upon getting to the dealership with such a warm welcome I felt as if I knew this young woman for years her personality was incredible and I must say I was very Happy to see a woman in this line of business especially a person like Martha she seemed to know what she was talking about. She sat me down asked me a few questions and what brought me to the dealer I have had my license for years traveled by public transportation and with the job change I need to purchase a car I had a budget in mind she asked me what would be something affordable to me and I told her where I wanted to be my credit wasnt the greatest I call it Bad CREDIT Martha calls is Credit Challenging and with that being said I felt more at ease. Martha told me not to feel bad at all the dealership deals with many banks and felt confident enough that the dealership would get me approved she spoke very highly of the dealership and stated that everyone goes through hard times, she toke my information came back and told me every step I needed to do She told me based on my credit and where I wanted to be at as far as my payments she could show me a few cars that would allow me to be where I wanted to be. We went out to the lot she showed me several cars I must say they have a big inventory and lots to chose from , the dealership is huge and beautiful. She landed me on the car I thought I would require a huge down payment and again to my surprise that wasnt the case, she had me sit with finance while she got the car ready for me I didnt know I was able to go home with it that day she really made this a experience to remember after speaking with finance She helped me with getting the insurance allowed me to use her computer to contact a few companies found the best quote and had the insurance go in effect. I drove the car home that day I want anyone thats in the market for a car to go see Martha this Young lady is amazing she is for the customer all the way. I am a happy car owner for the first time. Not only did Eastchester Chrysler Jeep dodge earn a sale Martha earned a loyal customer that will follow her for years her dedication to making sure that the buyer is happy with the purchase is more than enough to earn a loyal customer. Great Job Martha, you rock girl Keep representing for the woman in this industry because you really are an amazing Sales Professional. My husband will be coming to see you and so will so many more family and friends thats intrested in a purchase of a car. Thank You again from the bottom of my heart you made this painless.

ruricheck

Apr 12, 2012

my visit to this dealership was wonderful. if anyone has any preconceptions or stereotypes of a typical salesperson, throw them right out the window when dealing with jimmy somma. jimmy was very attentive to my needs and was just down to earth. he made us feel real comfortable while at the dealer, and is just a great salesman.

jijikim

Apr 12, 2012

As a woman that does not know much about purchasing a car, it can be a very overwhelming experience. I was lucky enough to have him approach me & ask if he could be of any assistance. His demeanor & personable manner immediately put me at ease. And his sense of humor made it as pleasant as possible.Robert was attentive and walked me through every step from beginning to end. He even helped me even get a great quote on my car insurance. He called me a couple days after my purchase just to ask how I was and if I had any questions or concerns about the car. I believe he went above and beyond, a quality I believe many in the sales & service industry lack.I left the dealership with a very fair & reasonable deal with all the amenities in my car that I feel I needed to customize my lifestyle. I can enthusiastically say that I will be a lifelong customer and feel comfortable referring anyone I know to Robert in the future.A big thanks to Robert!

kclabuesch

Apr 11, 2012

I really enjoyed working with Robert LaRosa. He was always reachable, which was important for me because I was purchasing a car from out of state. He made the purchase of my vehicle extremely easy.

Hectorgalvezg02

Apr 9, 2012

Great Salesman. Was able to recommend a great car and give a reasonable price. Also very Friendly. I would defiantly recommend him to any of my friends to buy a car here.

Josie728

Apr 7, 2012

My husband and I were just looking at the cars in the parking lot when Cecil came and asked us if he can help us. He asked my husband what kind of car he was looking for and my husband stated " Its not here" with that Cecil laugh and had a genuine smile and brought us into the showroom where the Chrysler 200 was. Mind you we was just looking but with Cecil as a our dealer, the receptionist and others who greeted us with utmost politeness made us feel right at home. Cecil was not pushing nor arrogant like some other car dealers that we had experienced years before. He was sweet and understanding of our needs especially when my husband requested a convertible which we ended with a sunroof instead ..Thank God!! I will be recommending him to anyone who is looking for their dream car. This is our 6th car and we are truly delighted with Cecil and the dealership in meeting our needs and making sure that we drove home with our dream car. Remember we was just looking and God with the help of Cecil made it all possible.

redsoxfreak1978

Apr 6, 2012

Im on my way from Maine to pick up my pre loved truck and thus far Martha has been very helpful despite my meticulous research and abundance of questions. I will follow up once I receive my truck.

noemig

Apr 4, 2012

Cecil was very nice and made us feel welcomed. The cars that were available was a good range and although we did not find what we originally wanted we ended up purchasing an ever better car.

Paul Siragusa

Apr 1, 2012

Both Rafael and Jimmy were simply outstanding working with me and my family. They were very professional and took care of all the details necessary for an extremely smooth process. They could not have been more helpful! I look forward to a long working relationship with Eastchester Chyrsler, Jeep & Dodge due in large part to the efforts of these two gentlemen!Paul Siragusa

Sycotik1

Mar 29, 2012

See No One Else But Michael Powell, He's honest, friendly and would give you the best possible deal you could get. He will work with you to get you the vehicle you want for the price you want. I just love my car. Thanks Mike and remember Drink Only Champagne.

Dynodan91

Mar 28, 2012

Buying a new car is never easy and it shouldn't be cause it is a big investment. But my sales rep Jimmy made the process as easy as it can be. He laid out the pros and cons in comparing the two vehicles I was interested in and helped me in making a huge decision. I was thrilled with every aspect of the dealership and will always buy from here and have Jimmy as my salesman. This is the second purchase I have made from Eastchester and both times were a great buying experience.

jpowers61

Mar 26, 2012

Teronie was a pleasure to deal with. He was knowledgeable about the Jeep I bought. He was really low pressure. I am a technology geek and bought the jeep over the internet and when I went to the dealership was able to make a couple of minor changes to the order without any problems.

Carlitox125

Mar 24, 2012

Jason Moreta was great to work with, I showed him my quotes, told him what I'm looking for and he located the jeep for me and gave it to me at the quoted price. Did not give any pressure, no back and forth, everything was straight forward. He did his best to to try and get me above trade in value for the car I traded in, and I picked up my jeep lower than msrp. He was very patient with me, friendly and made me feel comfortable to purchase from him. Jason also picked up the jeep for me in CT, 70 miles away within 36 hours of agreeing to purchase. Javier Sierra(finance manager) Joe ( manager) Jimmy Somma, all assisted and a quick, friendly, easy process. They beat the APR that my bank offered. I recommend these guys and would go to them again.-2012 white wrangler sahara 6 speed

lmarker

Mar 24, 2012

Teronie was a really helpful salesperson to work with, and gave me great guidance and advice on the purchase of my car as well as information on vehicles and purchasing in general. It was a low-pressure environment, I never felt I was being pushed toward a decision and there was no discrepancy between the online inventory and what I saw when I arrived. The finance department was helpful too, JFK helped me get a great interest rate and set up an additional warrantee for my vehicle through Mazda. Only comment is my coolant was at minimum and the windshield fluid empty when I left dealership, not sure how that was overlooked! Maybe the guys downstairs should take a little more time to look at that stuff. Other than that a great experience buying my first car.

Solo130

Mar 24, 2012

Teronie was very responsive, attentive and honest. He went as far as locating and having the exact car that I wanted delivered to the dealership for me. He did not promise me anything that was not possible and he made sure that I was choosing a car that I not not only liked but was something I could afford moving forward with no strain on me financially. I would not only recommend this dealer but if he is avilable, I would recommend working with Teronie.

patrick o'connor

Mar 21, 2012

Teronie was a pleasure to work with. He helped us with professionalism and courtesy to make an important family purchase (first car for our daughter). We would enthusiastically recommend him to others.

johnathangg

Mar 21, 2012

Dealership is very friendly. Nice inventory. The sales rep was awesome. She really goes all out for her customers to get things done which is well need in a business of that nature. Took a couple of days to finalized everything, but left driving away happy and satisfied. :-). Go see martha!!

csantana330

Mar 20, 2012

I would definitely recommend this dealership because of their friendly, courteous staff and excellent sales service. Mr. LaRosa was very patient and displayed excellent customer service skills.

Lori_22

Mar 19, 2012

We were extremely lucky to be assisted by Jason Bonilla. He was extremely helpful in answering any questions we had and was focused on making sure we left happy and with the car we were looking for. Jason made the process quick and easy but was very efficient in his work. He works hard to make his customers happy and get them what they're looking for. I'd be more than happy to recommend him to anyone I come across. Thanks again Jason!!!

new300cbuyer

Mar 19, 2012

Too often we do not take the time to recognize the professional and courteous attention and service from an individual. I will have no problem referring people to the dealership and especially Jimmy Somma. He is a great representative of the dealership.

Destiny.soto

Mar 17, 2012

My experience at the dealership was great, Jason was my salesman. From the second my Dad and I arrived he was very helpful and friendly. He wasn't like a typical pushy salesman, he took time to find out what kind of car I was looking into and took me to see it, from the moment I saw the RDX I feel in love. He made sure that everything was well and answered every single one of my questions with detail. I would forever recommend anyone to visit this dealership. Jason is definitely a great sales man with a great personality ;).

Lyle Cornielle

Mar 17, 2012

Mike Powell was very accommodating and informative. My husband and I were able to purchase a vehicle with all the features we wanted and drive off the lot the same day. We were given a fair price on our trade-in vehicle and were more than pleased with M r. Powels ability to expedite a seemless transaction. He was very pleasant and easy to deal with.

Pbf2020

Mar 17, 2012

My experience with eastchester Chrysler was a great oneIn all my years of purchasing a vehicle, this was the Best of The Best. The whole transition was Satisfying and Rewarding.I Highly recommend going to Eastchester Chrysler the sales-Person was very patience with me and he got me my dealThe way I wanted it. I thank you Mr Jason DonillaViolet and Julius Hughes

simplebabydoll

Mar 17, 2012

mike powell was very helpful and answered all my questions. Im a first time car buyer and the made this process very easy for me. i love my new 2012 dodge caliber. thank you mike.

bennybaker

Mar 16, 2012

cecil was helpful in buying the car i wanted i really appreciate him doing his best to get me a good deal i would most definitly recomend a friend to this dealership

Drize

Mar 15, 2012

I had a great experience with Eastchester Dodge dealership. Micheal was very helpful in getting me into a brand new Charger. If he didn't go above and beyond I wouldn't have gotten it in a timely manner. I went in on a Saturday picked it out and by that following Wednesday I had the vehicle. Very impressive. I can't wait to recommend this dealership to anyone looking for a new or used car.

terimilo

Mar 15, 2012

Michael was very helpful in everyway. I would recommend him to my friends and family. He was very knowledgeable about the compass Jeep which was very helpful. If he didn't know something he found out very quickly. He was also very pleasant to deal with.

cristina72

Mar 13, 2012

I was called after submitting an internet request for a dodge grand caravan by Felicia, asking to set up an appointment as she had the car I was looking for with the added options (Dodge Grand Caravan R/T with driver convenience group, safety sphere group, DVD, and NAV system). Upon arriving and being greeted by Robert, I was told they didn't have that car, but he would show me cars that were comprable and do his best to get me the same price I had been offered by Felicia.I wound up in a town and country that was missing the options from the grand caravan safety sphere group (normally standard in the touring L, but not on my car with a sticker credit for those options of $1100), but had a third row DVD. As far as I can tell, the rest of the options are the same. I am happy with the car and thought Robert was helpful and friendly. I was happy enough with him that I asked him about possibly purchasing a new car for my husband in the future.I rated the customer service a 4 and not a 5 because I feel as though I was lied to in order to make an appointment. They didn't have the car I was told they did. I can't say I would have ended up in the bronx otherwise. I rated the price a 4 because my sister purchased the same vehicle as mine (with a sunroof and the options that were part of the dodge safety sphere group) with the same $5k savings I received here on Long Island. Also, not knowing much about the Town and Country (only knowing the options and packages for the Grand Caravan), I relied on what I was being told was in the car rather than doing a full comparison myself, and I wound up with a car missing something that was important to me in exchange for something not so important (the extra DVD screen), and not even aware that a sunroof was an option in a town and country (not available on the grand caravan, but always important to me to have when available).Overall, aside from the amount of time the transaction took (I have never walked in to a dealership, bought a car, done the financing, and walked out with a car all in one visit, so I didn't know it would be 5 hours)with my 2 year old and 2 month old with me, it was a good experience, I am enjoying the car, and I have learned to do a little more homework before making a final decision (i.e. knowing available options).

barc303

Mar 12, 2012

Best car buying experience ever ! I've purchased several new cars before and have never liked the process. It was very different here. From the moment we walked in everyone was friendly. We were introduced to Nick. He took us around and showed us all the different jeeps they had. He answered all our questions and best of all he was very laid back. I never felt any pressure from him. I had just come from another dealer who told me that he could not give me his "best price" unless i was willing to purchase a car today. No such pressure from Nick. Like i said he took care of us and demanded nothing. After we saw all that we wanted we sat down to talk price. I had done my research on the car and had what i believed was a fair price in my mind. Well Nick came back with and even lower price. Deal was completed 5 minutes later. A day later i decided i wanted another option with the car. i called Nick back an explained to him what i wanted. He told me he would get back to me with a price. i fully expected him to call me back and tell me the MSRP price. Well he called me back and gave me the price that KBB and Edmunds had listed as "dealer cost". Again i will say best experience ever buying a new car.

nik15man

Mar 12, 2012

Bobby should be awarded the funniest salesman of the year. He was helpful and got a me a great deal on my new car. I would def. recommend Bobby to my friends and family. The overall experience was great, just wish the documentation was a bit quicker.

rverpent

Mar 12, 2012

Customer care was of utmost importance to the staff of this dealership, all the staff was friendly and willing to answer any questions throughout the buying experience. As with any dealership, the processing of the paperwork took forever, but overall it was a very pleasant experience

viking60B

Mar 10, 2012

My wife and I were very pleased with the way Mr. Rocafuerte worked with us, especially on our budget. When we thought a new vehicle was out of our reach, Eastchester made it happen. Our representative was very pleasant and made the entire experience of trading in our old vehicle for this new one a snap. I would recommend them to anyone looking for a new vehicle, and I will be sure to return again for my next car. Loyalty is an important feature which swings both ways, so I'll be back.

puddingpie103

Mar 8, 2012

Ness is a great people person he was very attentive,knowlegdeable,friendly and suggestive.He made me feel comfortable asking questions that he readily answered and suggested a test drive. I will be returning in the next couple of weeks to finalize the deal.Im greatful that this level of professionalism still exist. Thanks!!!!!!!!!!!!!

soissette

Mar 6, 2012

Robert Larosa was very good to us. he was super friendly, and very very funny, he made the overall experience painless. just when we thought we couldnt not get a car, he came through for us just like he said he would. Thanks, Robert YOU ROCK

blkacr05

Mar 5, 2012

To start off I was looking to purchase a SUV of some kind so i figured that I would stop here since I read nothing but good things about them. For starters every time that I had to enter the building I spent 3 hours or more waiting with them always telling me it will be one minute. Seems that they don't want anything to do with you until you are ready to buy. The sales staff is not knowledgable of their product new or used being that i had to correct them a few times on different items. I was told stories just to get the vehicle sold to me to later find out that nothing was true with the vehicle. And it also seems that no one wants to come forth and correct the situation since the vehicle is already sold. dealing with some one the people there also seemed as a bother to them. i could go on and on about things but after spending another 8 hours in the location dealing with them i dont have the energy to really narrow down everything. There are plenty of other jeep, dodge, and chrysler locations that you can go to that would take care of your needs better. I would not return to this dealer to purchase another vehicle (my wifes lease is almost up will be looking else where) nor would I ever tell someone to waste their time here.

chevy66

Mar 3, 2012

Isreal is a great salesman, he is very professional and not pushy. He doesnt use the typical tactics that many dealers use in order to close the deal. He is honest and upfront about the whole transaction, he also took care of my car once it came in from the manufacture.

abbyjones17

Feb 29, 2012

Michael was very knowledgeable and funny. me made my visit one to2qu remembered i would recommended this dealership to any friend of mines. i love my new dodge durango 2012 thanks michael

bmaame

Feb 29, 2012

I means words cant really explain how amazing this guy was. Israel was so professional but you friendly to the point were i was immediately comfortable and trusted in his service. He assisted me in every way possible to make sure i was happy with the car I purchased. His exact words to me were, "At the end of the day, you have to be happy". You don't hear this so often from sales people.... Thanks ISRAEL RODRIGUEZ and the Eastchester Chrysler Jeep Dodge Ram staff. You're amazing!!!!Maame Boakye

egarcia12

Feb 29, 2012

MR. LAMONTH WAS VERY COURTEOUS, AND PROFESSIONAL THROUGHOUT THE WHOLE PROCESS. I WILL GRADE HIM OUTSTANDING IN ALL ASPECTS. VERY KNOWLEDGEABLE IN THE PRODUCT BEING SOLD. HE INITIATED CONTACT WITH ME IN A MATURE, PROFESSIONAL, AND PERSONABLE MANNER. HE WAS VERY ATTENTIVE TO MY NEEDS, REQUEST, AND ALL QUESTIONS I NEEDED ANSWERED. I WILL DEFINITELY AND ENTHUSIASTICLY RECOMMEND HIM TO ALL MY FRIENDS, AND INDIVIDUALS REQUESTING KNOWLEDGE, AND INSIGHT IN A PROFESSIONAL SALESMAN. IN MY FUTURE PURCHASES I WILL MAKE IT A POINT TO SEARCH FOR AND CONTACT MR. T. LAMONTH. I THANK YOU VERY, VERY MUCH FOR AN OUTSTANDING EXPERIENCE, AND I WILL LOOK FORWARD TO FUTURE BUSINESS WITH YOU. RESPECTFULLY, EDWIN GARCIA.

peterengelking

Feb 28, 2012

I purchased a new, 2012 Jeep Wrangler Unlimited from Eastchester. Mr. Lamonth was very knowledgeable and helpful in helping me find the only vehicle with standard shift.Later, I had to bring the Jeep in to have the hard top installed, this was done free of charge and very efficiently, and I am totally satisfied with the car.It is a well run operation that I would recommend to anyone.

godisall

Feb 27, 2012

Great service. was very helpful in making sure we were happy with everything and made sure he did everything possible to get things done and have us happy!all in all great experience, left smiling! HIGHLY RECOMEND-JoAnn

Lady Dee & Dee

Feb 26, 2012

Salesman Robert LaRosa was an Excellent salesperson. He was able to answer every question my wife and I asked him, he was truly a gentleman, very professional had nothing but class. If anyone that I know would like a chrysler I would surely refer the, to Eastchester Dealership and ask for Robert LaRosa, We thank you for your business.

vincent1

Feb 26, 2012

WOWWWWW WHAT AN EXPERIENCE I HAD WITH MR.LAROSA FROM THE VERY MOMENT THAT ME AND MY HUSBAND WALKED IN IT WAS GREAT MR LAROSA IS THE ULTIMATE SALESMAN THAT I HAVE EVER MET. HIS RESPECT AND HUMOR IS 110% BEAUTIFUL HE HELP ME AND MY HUSBAND TO THE VERY END HE WAS NONE STOP TO COMPLETE THIS DEAL..WOWWWWW LET ME SAY THAT HE HAS A LIFE TIME CUSTOMER IN ME I WOULD LOOK FOR HIM WHERE IF IM GETTING ANOTHER VEH. ROBERT LAROSA IS A HARD WORKING YOUNG MAN DETERMINE TO COMPLETE THE CUSTOMERS GOALS. MR LAROSA THANK YOU FOR GIVING ME AND MY HUSBAND 110%OF YOUR PRODUCT KNOWLEDEGE.IF ANYONE IS LOOKING TO PURCHSE A VEH GO TO EASTCHESTER AND ASK FOR ROBERT LA.ROSA HE WILL COMPLETE YOUR GOALS IN THAT AREA...THAK YOU MR.LAROSA PS. HE IS A GREAT ASSET TO EASTCHESTER.

nbrigan

Feb 25, 2012

i joan speedling bought a new dodge challenger 2012.saleman robert larosa,the whole trasaction was a great experince was a great plasure.ROBERT WAS GREAT IN ALL WAYS. HE WAS A GREAT HELP AND VERY KNOWLEDGEABLE. I WOULD HIGHLY RECOMEND HIM TO ALL OF MY FRIENDS. THANKS AGAIN JOANN SPEEDLING

altimatuner

Feb 24, 2012

I went into this dealership looking to trade in my subaru for a brand new jeep grand cherokee. I was met by Ashuan McCarthy, he was very helpful and listened to what i wanted. Bottom line is he didn't pressure me into anything and got me a great deal. I highly recommend Mr. McCarthy for your next car purchase.

D.F.Payne

Feb 23, 2012

I went to Eastchester Chrysler to purchase a BMW X5 I saw on their website. My salesperson, Sundaye, was a sweetheart and was very informative. I can honestly say my experience there was better than any of the other dealerships I have ever been to, I would recommend anyone who needs to buy a car to this dealership.

SG12345

Feb 23, 2012

Horrible!!! Was looking for a used car - I called and they said the car price was not negotiable and I was ready to move on. They called back assuring that they would be able to work something out and also that the guaranteed trade in price (from their website)most likey could be more once they look at the car and that I should come down to see the car. We walked around the lot for over 45min looking for the car - what a joke! Then when time to talk numbers they say a internet price is not negotiable!!! Then they appraised my tradein which is in EXCELCENT condition for $2000 less than the guaranteed tradein price from their website. A complete waste of my time - I left work early, got a babysitter for my child and for what??? ABSOLUTELY NOTHING but false promises! Not professional

trotts68

Feb 23, 2012

Fabulous! Jimmy was on the ball. Everything was ready when I came in and the deal was smooth. My jeep was gorgeous and jimmy taught me everything about it. Awesome experience.

wasime

Feb 22, 2012

THe sales rep mentioned helped me to get a great cae for a great deal price.. its awesome.. i will shop there again and enourage others to do so

DevilDog59

Feb 22, 2012

I had tried to contact the owner (Brian Dennis) all morning to discuss the disgusting treatment I received by Boris and through Wellington (really just Boris sending him out with the messages) on Sunday the 19th when I went to purchase a used car. I scheduled a test drive on Saturday (this was confirmed) and spent 1 1/2 hours to drive from New Haven, CT to the Bronx only to see the car buried with no possibility of driving it. I fell in love with the car and was prepared to discuss an offer and was told that the $23,000 asking price was not "really" the asking price as there was an additional 10% charge ($2,300) regardless of cash or finance and that it was clearly marked on the internet (Wellington). There is NO such statement. I then informed Boris that I receive an additional $325 through the company USAA that I reviewed the car ad through. Boris informed me that amount was already included and the USAA informed me that it, most certainly, was not. This was a disgusting way to treat a potential customer. I am still extremely upset that I was so blatantly disrespected. I have already contacted BBB and sent a formal complaint form to the New York State Attorney General and DMV in your area. This was borderline criminal behavior. I can only hope that other customers are treated with much more respect than I experienced. Boris just contacted me and I really has no desire to have any further interaction with such an unprofessional individual. After speaking at length with Barry, the general manager, he informed me that the staff has a hard time distinguishing someone from the Bronx and someone not from the Bronx. Does this mean scamming people from the Bronx is OK for them? Buyer beware, they claim the lowest price, but you'll never see it. With their high pressure selling techniques, they missed their calling, they should be selling timeshares.

butter2012

Feb 21, 2012

Mr.Smith was very friendly, helpful and informational, we were offered a deal we just couldnt refuse, his honesty was a quality we couldnt find in any other dealer we went to. I would recommend him to anyone shopping for a vehicle and will also be calling Mr.Smith next time i shop for a vehicle. All in all it was a great experience i felt as if i were talking to my friend. GO JAMES GO

B_DVA1

Feb 21, 2012

RAFAEL CASTRO UNDERSTANDS WHAT IT MEANS TO GIVE GREAT CUSTOMER SERVICE. HIS FRIENDLY and PROFESSIONAL MANNER PUT ME AT EASE WITH MY DECISION TO BUY.

mcasta2008

Feb 21, 2012

In looking to buy my first car I came to this dealership and meet with David who was such a great help. He gave me lots of information on the car I was interested in as well as general information about financing and such. While I did not end up purchasing any vehicle, my family and myself were very pleased with David's help and friendlyness. I will continue to have this dealership in mind for when I am ready to purchase.

rayray33

Feb 21, 2012

Robert was excellent! He was very informative, helpful and gave us a great price. We drove 30 miles out of our way just to deal with him.

skeeweedo

Feb 21, 2012

The car was exactly as advertised on the website. The sales rep was very helpful and honest about the purchase of the car and did followup with me the following day to see how I was enjoying my new purchase. Thank you.

nino1220

Feb 20, 2012

sales person that i worked with was martha she was great she took her time and talk to me about the truck i was looking to buy. she went step by step and showed me everything i can can do. martha was GREAT

royb1

Feb 20, 2012

I was given a great experince by Teronie when i went to purchase my used vehicle....the process was smooth with him as the salesman...i've recommended him to all my friends. the dealership itself is great...the atmosphere is fun and friendly. i recommend everyone go see them.

Shel Small

Feb 20, 2012

Bobby is without a doubt the easiest salesperson I ever delt with in my 70 years. He made purchasing a new car a pleasant event. I already have recommended my whole family to get their new cars in the future. I feel I have a friend in Bobby. He goes the full 9 yards and more.

tomrule33

Feb 20, 2012

took his time to explain every paper work filled and very helpful through the process of buying the car. in general I was verysatisfied with his work.

cooley.jd

Feb 20, 2012

This vehicle purchase is my 5th in the past 12 years. My previous car buying experience with Ford was my best until this one. From day one using USAA's car buying service I began getting emails from the three Dodge dealerships in NYC. The most up front, honest and pleasurable initial contact I had came from Jackie McKenzie. The handoff between her and David George was smooth and David almost literally jumped through hoops to make sure my experience was a great one. He even took it upon himself to 'make the sale' to my wife over the phone while she was at home with our daughter. Javier was extremely thorough in finishing up the process and made me feel at ease with buying the truck. I also want to say that the amount of patriotism that this dealership showed towards me for being an active duty Army veteran was amazing. I've already begun recommending this dealership to fellow Soldiers and co-workers. Great work to all the employees of this dealership and I will definitely return for a future purchase.Thanks again.

jm.saldutti

Feb 18, 2012

Our experience at Eastchester Chrysler Jeep Dodge was great. Robert LaRosa was a pleasure to work with - he spent over 2 hours with us between 2 visits in one day to help us get the right car at the right price. We would highly recommend both the dealership and Robert.

phil519

Feb 18, 2012

Great guy help me the most he is the best salesman there. Even when I was going to walk out he talked to me and he work everything out. And I'm was happy with the deal

luvuniq1

Feb 17, 2012

I would recommend this dealership to anyone. I worked with Mr. Cecil whom was very patient assisting me in getting the car that I wanted. He took his time and explained everything to me and just wasnt into getting my $ but also seeing a smile on my face.At the end of the day I drove off with my 2008 Jeep Compass and was content. Thanks Cecil your your job performance was superb. 5 stars.

AlbertTirado

Feb 16, 2012

Robert Larosa was great from start to finish. He gave me 110% of his help and attention at all times. He was also great with following up on phone calls throughout the whole process. I barely had to sit in the dealership. I really appreciate the help and I would definetly recommend this dealership to another person.

Kprice91

Feb 16, 2012

I was shopping around for a Dodge Charger and was paired with Ness delivered excellent customer service. Thought the entire process Ness was very professional and friendly. He broke down all of the details one by one. I am definitely recommending Ness to anyone searching to purchase a vehicle.

StarkRavingMad

Feb 16, 2012

Saw the car I wanted in their on-line ad, went down and told them I would pay what they wanted without doing all the little coupon/rebate tricks, signed the paperwork and picked up my car 2 days later. Even got a great restaurant recommendation from Bobby, which we went to that night! Only con was the wait to get the paperwork done...we were HUNGRY!!

ronitpaer

Feb 15, 2012

All in all, we had a good experience with Eastchester Dodge and with our salesman Robert Larosa. We traded in my husband's 2005 Dodge RAM for a 2012 Durango, and we feel that we got a very good price on the trade-in and the new car. We did our research on the internet and went on truecar.com to get a price match guarantee and dealers' quotes. Belissa from Eastchester was the first one to response and the only one to really follow up with emails and calls to confirm the appointment. Robert told us up front that he doesn't have the exact car we wanted, and even though he has no problem ordering it for us and matching the internet price, he's much rather sell what he has in the lot (much more expensive than what we wanted, and fully loaded). He was willing to come down on the price so our payments will be the same as for the car we really wanted. We weren't put thru the run-around with the going back and forth to the manager and the closer for "price approval" like we experienced with other dealerships. The first deal Robert presented was too high, and it was a one time negotiation to get the price down to what we wanted, which we feel is fair to both sides. Now I want to change my car, and Eastchester Dodge is first on our list to go and check out.

ematoswilliams12

Feb 15, 2012

Cecil provided superb customer service. He was very helpful and never made me feel pressured into accepting any offers like most sales associates do. I will definitely recommend Eastchester to friends and suggest they see Cecil.

msa319

Feb 15, 2012

It was a pleasure working with David George. Very Professional, made the car buying experience a pleasure. I highly recommend David George and Eastchester Jeep.

jrivera001

Feb 14, 2012

I walked in the dealer and was greeted by Martha Fakhoury. She was very helpful and went above and beyond to make sure I walked out the dealership with a car. She was very honest and upfront, friendly and courteous. Her and the other staff as a team made the deal happen. Very satisfied with Martha and I would definitely recommend to family and friends.

Mbaldwin81

Feb 14, 2012

After visiting every jeep dealer on Long Island, taking a short trip over the throgs neck bridge to meet Bobby Bruner at Eastchester Chrysler Jeep Dodge was the best car buying decision I've made to date. Not only was Bobby an accommodating and knowledgeable salesman, his easily likable personality makes purchasing a car enjoyable experience. We purchased a 2012 Jeep Liberty, Mineral Grey....and for the first time in our car buying history we were satisfied with the vehicle and the price we paid for it. Bobby must have had a previous career in comedy because this guy is hysterical. It makes the car buying experience so much easier when you feel comfortable with the person you are buying your car from. Bobby and his team did an excellent job, and we look forward to future purchases from Eastchester CJD.

nfeliciano

Feb 14, 2012

James Smith is very experienced and knowledgeable. He was extremely patient and thorough. He walked my husband and I through the whole process and when the interest rate on the first vehicle we chose wasn't affordable he started from the beginning, explained all our options and found the perfect vehicle for us and our budget. Javier Sierra was by far the best finance person I have ever dealt with. He explained each and every dollar figure and walked us through all the fees and charges one by one. He explained all the finance options and presented all the different payment scenarios. He allowed us to ask questions and didn't ask us to sign anything without thoroughly explaining it first. Javier was also extremely patient and diligent in working with the bank to get us the best rate available.This experience has led my husband and I to feel confident that we were treated fairly and ethically. We would recommend this dealership to our family and friends and plan to return for our next vehicle. We have owned 6 cars and this was by far our best dealership experience to date.

williammilite4

Feb 13, 2012

From the minute I stepped inside the door Michael was very friendly and he helped me get the deal I wanted for the car I wanted. He was very courteous and even helped us install a car seat for my son in the new car. I would highly recommend this dealership, and make sure you ask for Michael Powell.

MsSasha

Feb 13, 2012

I had a wonderful experience at this dealership as the have the best sales persons compared to Whie Plains Chrysler Jeep and Dodge. The sales person Michael Powell was friendly and vibrant and did not stop until I made up my mind about what car to choose.

YVigay

Feb 12, 2012

After having gone to several dealerships and being mistreated I was hesitant to go into this dealership but I am so glad I mustered up the courage to walk in. My salesman was Nick Martone and I couldn't have wanted anything more in a salesman. He was kind, understanding and accommodating. He did everything in his power to help me walk out of the dealership with my car and thanks to him and Andy, I did. I always got the sense that he was looking out to my best interest. He is a true professional and made my car buying experience wonderful. I can't say enough about Nick Martone and the staff at Eastchester Chrysler Jeep Dodge. Professionalism at its best!

dannynewyorican

Feb 11, 2012

Mr Lamonth was outstanding he greeted me as soon as i walked in the dealership and was not pushy but rather polite and professional. During the time i was considering my new vehicle (1 week) he maintained contact with me over the phone without being too persistent. He was honest and forthcoming and i will recommend him to my friends and family.

dajasmom

Feb 10, 2012

I was referred to this dealership from my uncle. The Service here was great the staff is very friendly and helped me out this past week the whole way. Thank you!

LadyBugg44

Feb 10, 2012

Martha was absolutely the best sales person I have ever had in all my years of dealing with car dealers. She was very helpful in every way possible. I would recommend her name to anyone. Thank You very much

MayraR

Feb 10, 2012

My husband walked in the Dearlership and the Sales Rep was very friendly and let him know what type of information he needed in order to get a new car. Show him cars then I then came in the picture and she was very Welcoming to me; and told me the deal as honest as possible, which I liked. After a few confusion on cars that were sold and not sold yet we ended up with a used 2007 Dodge Magnum XE. Overall my experience was good at Eastchester.

ML516

Feb 10, 2012

They handled my purchase honestly and efficiently and delivered exactly what they promised. I negotiated with them on line and finalized the deal in the showroom. Martha Fakhoury and Mr. Boris were Super easy to work with....the entire process was very smooth especially since this was an out of state Purchase....Good People Better Price!

georgeshorn

Feb 8, 2012

robert larossa was very helpfull he worked really hard to get me the deal i want it.he even helped me the day after to get 2nd car &pick me up from the airport.

davidlang

Feb 4, 2012

Robert LaRosa was extremely helpful with getting me my second key. I needed a key for my town and country car, and he helped me very quickly and enthusiastically. I appreciate everything he did for me, and would recommend others to him.

sammy48

Feb 1, 2012

I purchased a new Chrysler in June'2011 and now I returned to purchase a used car for my daughter January'2012. My experience with the dealer and the salesman and finance Department was very pleasing. I would recommend this dealer to any of my friends. Thank you for making me and my family feel welcome. I am enjoying my cars.

skinny700

Jan 30, 2012

This was my first experience buying a new car, but by no means my first interaction with a dealer. With other dealers I felt they were rushing the deal and scheming to see how much they could squeeze me for. With Teronie, he was shooting straight from the start and trying to find me the deal that fit my needs, but would also serve me best in the long run. While I was originally looking for a used car, he helped me find a new car near my price range with a warranty that would easily cover the difference in base price. What really impressed me, was how he helped me find a reasonable insurance policy, even talking to multiple insurance agents on my behalf until we were satisfied with a plan. While I was there, I saw a number of his clients come in to chat or check up on their recent purchases. I don't know many dealers (or any for that matter), but I have to imagine there aren't very many who's customers come to visit them. I love my car, Teronie is the man... enough said.

waynehart

Jan 27, 2012

great all around guy to deal with. i traded in my 2007 300c and now own my first ever brand new 2012 300s bc of this guy. looking forward to doing more business with Teronie in the future and also will like to thank MS Jackie Mckenzie without u both i would have gotten my this car. thanks you all so much and will be back again soon.

jdleighton

Jan 24, 2012

We loved Eastchester Jeep Dodge Chrysler, and we believe this is a five-out-of-five star dealership. Bobby Bruner met us as we came in, was winsome in his personality, and was convincing that he wanted to put us in a car of our choosing. Bobby is a good listener, and he answered our every question about the vehicle. We had done a lot of research, but Bobby had more to offer. The whole experience at Eastchester was completely satisfactory. We will highly recommend it to our friends and family members.

kwabenaawuah

Jan 22, 2012

First of all thank you for everything you have done for me, the way you talk to me it shows that you have experience, humble,kind. you did Great job keep it up.

marisol6

Jan 22, 2012

I went to the Eastchester Chrylser dealer to shop around see any specials and see the used car they had in stock. To my suprise I was greeted very professionally and courteous by Wellington who introduced me and my wife to the managers even though they wasnt sure if i was going to buy. I felt at ease and put my guard down and let Wellington do his job which he does very well and professionally. He listen to my needs and wants he took me directly to the car that was in my spending budget which was a liberty 2004 with a great price and only had 24k miles. It was the perfect car for my wife also because soon she will give birth in a couple of months. She fell in love with the car I will recommended this dealer to all my friends and family thank you Wellington and the staff of the dealership for a great job.

charmente

Jan 21, 2012

Cecil was very nice and helpful with me throughout my process of bying a car there . he is a very experience and most importantly patient with me. I'm happy to say that with his help i got the car i wanted and fitted my budget.please do ask for CECIL when you go there to shop for a car .

cl0415

Jan 21, 2012

Dealt with robert, purchased 2010 preowned, salesman was very knowledgeable and helpful. Salesman wasnt pushy, would buy again, good buying experience, dealership also had a wide variety of cars

mebartz

Jan 21, 2012

Buying my car from Eastchester JCD was extremely pleasant. My salesman, James Smith was very knowledgeble, had years of experience and very helpful. He was very professional and courteous and walk me thru every step of the purchase process. There were no surprises when I came to pick up my car. I was very impressed and would recommend the dealership, as well as, James to my friends and family!!!

samnwanda

Jan 20, 2012

Robert was very patient and willing to go the extra mile to make sure that our experience was a good experience. Robert also made sure that all of our questions where answered and that all of our needs where met. I highly recommend that if anyone needs a car go to Eastchester Chrysler Jeep Dodge and ask for ROBERT LAROSA.SINCERELY YOURS SAM AND WANDA

thesotos912

Jan 17, 2012

I have to say Martha is the best salesperson I have ever had to deal with. Before buying my 2012 Dodge Charger at Eastchester Chrysler Jeep Dodge, I had visited two other dealerships. I was very upset and just wanted to never deal with another dealership again. These dealership were giving me the run around. My husband and I wanted a specific car and the other dealerships were trying everything to get me into a different car no matter what we said. I was at the end of my rope but then my husband convinced me to go to Eastchester Chrysler Jeep and Dodge and I have to say I was not let down. Martha knew what type of car we wanted and was honest with us. She said if she can get us into it she will let us know and if she can't she will let us know. There was no games. We went there on Saturday and left with our car on Monday. I recommend anyone who is looking for someone who is looking out for your needs to contact Martha. She will not let you down.

sesayo

Jan 16, 2012

i went to this dealership with no intention of buy a car i was just looking around and the then Cecia ask me if am looking for a car and i told him that i was just looking around. but he talk me down and help me buy the car that i have always wanted. even there were obstacle during this process but Cecil was there to help me through the entire time. i was happy that i met him at this dealership cause if it wasn't for him i should have just go home with the train. Cecil if a good sales man and i will refers anyone that i know that will want to buy a car to him. Thank you Cecil and all other sales personnel that help me get this nice 2010 Dodge Charger.

big black stupid man

Jan 16, 2012

This person is very conscientious. And Sensitive to his customers needs. Applying good salesmanship. And honestly when making sales. I will not buy a car from anyone else Other than him. I'd like to say That this person is the best salesmen I ever dealt with.

dorothy3

Jan 16, 2012

I came to the shop for repair sevice on my parents dodge. While there i came into the show case room and meet Mr. Cecil Sarpong. Who was polite freindly and helpful. I Told him i wanted a car for my parents. The next day i brought my parents and we bought a new car. As the dodge was getting repaired Mr.Cecil Sarpong assured me everything will be fine with my dodge, he checked to see if it was being repaired while i was finishing up the paper work being done for the new car. Ended up walking out with both cars the dodge and the chrysler 200 ready to go with everything completed on both cars. I assure u i'm one satisfied customer so much so if u get a 2011 chrysler 200 for me at the right price i will buy it. My parents realized an mistake and would like to come in an clear it up with management.

j.martinez0517

Jan 16, 2012

This was by far the best dealership I have ever visited. I just financed my fourth new car and I have to say that I felt like the salesman and I were on the same page. I was determined to own a new Jeep Wrangler and Ceso and the sales manager Joe worked with me regardless of the obstacles I came in with.

jckid157

Jan 16, 2012

Mr Nall was very curtious and patient in helping me deciede the vehical of my choice. I told him the type of vehicle I had in mind and he showed me three which he felt I had in mind. He took me for a test drive and I was sold on the model. There were some minor items missing from the vehicle, which he ordered for me in a timely manner. He addressed all my concerns from start to finish. He was a professional, in every sense of the word. I will definitely recommend him to my co-workers, based soley on his character and salesmenship qualities. Thanks again Ness, you're the Best.

dogblue07

Jan 12, 2012

Martha was very friendly and professional while working with my wife and I.I would recommend her to my friends.She also kept in touch with us through out the process.

JohnCastro70

Jan 12, 2012

Martha was very knowledgeable of the make, model and options on the vehicle I was interested in. She also broke down and explained the charges involved in the vehicle purchase and finance process in a professional manor. She explained the documents she required from me and assured me that the dealership would be able to work with my needs. I was very pleased with her professionalism and courtesy. I definitely would do business again with her and the dealership.

maflaw1

Jan 12, 2012

The entire staff at Eastchester Chrysler Jeep Dodge makes this dealership a pleasure to do business with. I highly recommend Eastchester to anyone in need of a new or used vehicle. They are courteous, knowledgeable and respectful. If you find yourself at Eastchester shopping for your next vehicle, I suggest you remember these two words, as they will be the only words you need speak if you are in search of the best price around.....BOBBY BRUNER!. Say those two words when you walk in and I guarantee you will find the rest of your experience at Eastchester to be a rewarding one. Purchasing a vehicle from Bobby was like having casual dinner conversation with family. Known from coast to coast like butter and toast, his level of professionalism by far exceeds any other i have experienced in his profession. Play your cards right and not only will you walk away with a great deal, you'll have made a friend.You're the BEST Bobby!!!

akgray

Jan 10, 2012

I had received an online quote for a Jeep Grand Cherokee, and was assigned to Ness when I arrived at the dealer. He is very calm and low-key,and of course he's a salesman, but he seems to know that he's going to succeed by building a relationship, and then moving towards success by meeting the needs of the customer. You'll see from the number of his reviews that he is new (to this dealer) but don't be fooled by that -- he has a knowledge of the process, and a personality that fits itself to low-key salesmanship, and by the way, what kind of salesman do you want do deal with? Best part is that the dealer is set up to provide support during a sales discussion, so when he needed some help dealing the the unique parts of the on-line quote, he got it from others at the dealership. I didn't get any sense of competition and mistrust among the sales personnel there, and they have met their commitments to me.Ness Nall is the kind of person who will listen to what you are saying and not try to convince you of something that you don't want to think about. Settle in and have a discussion with him -- of course he's got some internal guidelines to follow, but he's the kind of person who wants to make it work by making it work for you, not him.When I'm ready to do something about another car, I'll do my homework -- so should you -- and then go in and talk to him. If there's a deal that can be made, I'm pretty sure he will help make it happen.

bdickson24

Jan 10, 2012

I was most happy to have to deal with Ness Nall, as he was certainly most candid and considerate. He also demonstrated a considerable amount of patience, this being a significant characteristic in the sales dept. Overall I was most satisfied with the purchase of my new 2012 Jeep Wrangler with the help and information given by Ness Nall. I will certainly recommend Ness as a sales representative in the future, as I already have presently.

JIMMYFROMDABX

Jan 10, 2012

MARTHA WAS VERY FRIENDLY AND COURTEOUS. SHE WORKED VERY HARD TO MAKE SURE THE DEAL WENT THREW QUICKLY AND WITH OUT ANY PROBLEMS TO OUR NEEDS. OVER ALL THIS WAS THE BEST DEALER AND DEALERSHIP THAT I EVER DID BUSINESS WITH. MY FAMILY WILL BYE AT THIS DEALERSHIP AND DEAL WITH MARTHA FAKHOURY. Edward Maldonado 2011 Dodge Durango Heat

jmaq68

Jan 10, 2012

Very good dealer, felt very comfortable Wellington was very patient, I was only looking at cars but went home buying one at a very good price. I would recommend this dealership and Wellington to any one who would like to buy a car.