Used Cars for Sale at Ed Morse Cadillac Delray in Delray Beach, FL

ANDREW FISZER

Sep 20, 2021

The entire experience was poor. From scheduling the appointment until taking possession of my vehicle. -Being told the fee would be $0 for new customers which didn’t seem right at first and ended up being incorrect. -Being hung up on when scheduling an appointment and never being called back. -Appointment reminders confirming the wrong location and address. I’m still getting reminders for different locations even after service was completed. -Having an appointment but waiting 45 min until my vehicle was actually brought into service. -No regard or apologies from staff as my son needed to be picked up from school and my other son having had to skip his nap because we were waiting on our cars and had no means to leave due to car seats. -Upselling everything outside of what I came in for rather than suggesting service. It was assumed I would simply move forward with the services without any consultation. -No mention of any service specials. Instead I had to find them on my own, print them out too and make sure they were applied. -Constant follow up to determine status of my vehicles. -Staff smoking as my family and I wait outside for our vehicles. -My wife stating she felt as if service and treatment would have been better if she came in designer apparel and accessories. My wife literally said she felt as if she was looked up and down from head to toe to see what she was wearing and whether she had money. -2pm appointment and didn’t leave until 4:30pm. -My battery dying the very next day and leaving me without my vehicle after I specifically came in to have it tested and according to the report it was satisfactory. I had to call another Cadillac dealership to have it replaced. The absolute worst customer service and experience I have ever had at a Cadillac dealership. Would not recommend to anyone, come back myself and definitely not purchase a vehicle from Ed Morse. I have to buy 3 new Cadillacs in the next 6-12 months so the poor first impression of Ed Morse will lead me to purchase elsewhere. Especially since service is most important after the purchase of a vehicle. Be better!

Lorenzo Frazier

Aug 9, 2021

This dealership was the best. Easy to work with. Quick transaction. My salesman Alan Berkowitz was great. He set up everything in my vehicle the way that I wanted it. He truly helped make this process fun and easy. I will definitely be purchasing another vehicle from them in the near future.

Gene Straub

Sep 2, 2020

GREAT experience at Ed Morse Cadillac - Delray. The Sales Consultant Alan Berkowitz and his manager were focused on finding the vehicle with options that I wanted. They went above and beyond in locating the vehicle we were interested in and bringing it to the dealership. They also did a GOOD job in negotiating an overall price on our purchase. We would definitely go back to this dealership for our next purchase.

Fred Puccio

Feb 20, 2021

I was able to make a purchase of a new SUV with a trade in a few hours. The new car was delivered shinny and spotless. The sales rep was extremely pleasant. They provide a great customer satisfaction experience.

V V

Dec 16, 2020

Purchased a Yukon XL from the ED Morse Toyota dealership right down the way and a week later I was needing service. They suggested the Cadillac division of Ed Morse would be able to help me better with my servicing issues. Well, I have to say they were right! Now, I did have a lot of issues with my newly purchased vehicle but David in the Service Department reassured me that they would do the best to make sure they took care of it and if it reoccurred which it did they were ready to jump in head first to get to the bottom of it. I don't live around the corner but I will definitely drive to Delray any time I need assistance with my vehicle. David was accountable, empathetic, and had great customer service. He is truly an asset to the Ed Morse Cadillac Delray Beach dealership!