Used Cars for Sale at Ed Napleton Acura Kia in Elmhurst, IL

Jose Machado

Oct 1, 2016

Honestly the best experience with Theo Noor at Napleton Kia. Originally my mother is trying to upgrade her 13 Sorento and he was just really perfersional and really taking good care of us. She got a beautiful 17 Sorento EX and he promised my brother and I that he will upgrade ours cars too even though that we have some credit issues and he made it happened. We both bought 3 cars within a week. Thank you so much for the great service. Really recommend

Stefan D

Oct 1, 2016

I purchased a 2013 BMW at Napleton , everything went smooth. If you want great experiance and knoladge Nick is your sales!

Jim Kummer

Sep 30, 2016

Where do i start Joe Vallejo is the guy to go to. Had brought my car in for service and it needed almost 3k dollars worth of work. After already having the absolute worst morning Joe quickly tended to me and helped me get a new car for a reasonable price in a quick timely manner. Joe i will definitely be back, thank you.

Jose Corona

Sep 30, 2016

Wanted to thank Joe Vallejo my salesman and staff for taking care of me and getting me and my family our new sorento. Thanks again really appreciate it.

Ralph Nesbitt

Sep 30, 2016

I had brought my car into service for some general maintenance and while browsing the showroom vehicles i met Joe Vallejo. He assisted in answering all of my questions and offered to see if looking at a new vehicle would be something id be interested in. Long story short he was very professional and ended up getting good money for my trade to make my new purchase even that much more enjoyable. Thanks again KIA

Robles

Sep 30, 2016

I had a great buying experience with my salesman Nick . He allowed me to test drive the vehicle. Also, he provided with information for different leasing programs based on my credit. I am very happy with my experience and most of all with my new Kia!

SPINA D

Sep 30, 2016

just purchased a car from them and my overall experience was pleasant. They were knowledgeable about the car and carried themselves very professionally. I've had a few bad experiences over the past week with other dealerships , so this was a nice surprise.Thanks Moe!!

Stefan D.

Sep 30, 2016

I purchased an amazing 2013 BMW from the dealer. Very satisfied with the vehicle and the buying process. If you need a vehicle and great customer service , Nick is your salesman !

Rocky

Sep 29, 2016

Customer service is good, but their records stink. I always get service reminders and info on service specials after I bring my car in for regular maintenance. Good way to maximize profits.

Nilda Cruz

Sep 23, 2016

I went to get my 2012 Kia Soul oil change and tire rotation. Had time to kill started looking around saw a Kia Sorrento and met with Nikola Nikolov. What an experience not only he got me a great deal, the service was fabulous . I drove away with 2017 Kia Sorento. Trading in My Kia Soul. This was an awesome outcome. Thank you so much. Keep up this great service. Ask for Nick he's a great sales representative .

Robert Delgado

Sep 19, 2016

I was shopping for used car for awhile and then I saw the one of the used car from the website and I went to go check it out. it was one of the best experienced I had in a long time. Moe Abdallah was very helpful and kind to show my options are. and all the people at the dealership was very friendly. I would definitely recommend Moe and this dealership to others. Thank you napleton

Aldo Aguilera

Sep 13, 2016

Theo did an outstanding job at negotiating in favor of the customer, very friendly, and overall a fun person that made this a positive experince

Anitra Howard Baggett

Sep 13, 2016

I had the pleasure of having Theo Noor as my sales Consultant who demonstrated great customer service and satisfaction. He put a great effort in making sure our needs and desire were met within his power to do. Overall great experience :)

Angie

Sep 5, 2016

I bought a Kia Sportage from Vince. He was friendly, kind, and respectful of our wants. I would definitely recommend shopping here!

Nancy S

Sep 4, 2016

This is the 4th Kia I have purchased from Vince Balachia at the Ed Napleton's Dealership. First rate all the way. Lovely showroom and friendly people. I love my new car and will continue to buy my cars from Vince, he really worked with me and I am very appreciative of that.

Nicole Carbone

Sep 1, 2016

I purchased my first brand new car which is the 2016 Kia Soul. I love it and really shocked that the car is really roomie and I just want to Thanks to Theo again for everything that he done because my credit wasn't great enough and i want to thank for John as well Most dealers want to push off cars on people to get them off their lot and not give a damn about how it will affect your pockets later because the car is crap but these gentlemen took the time and dedication to make sure i was happy with my decision and put me in a brand new car. If your are in the car buying market go see these guys they will work with you and make your day :)

JeanAHnana09

Aug 29, 2016

We bought a 2017 MDX and love it! We dealt with TJ and his manager for our new vehicle and could not be happier. We drove from Arlington Heights to Elmhurst, Il but it was worth it to get what we wanted as far as our new car and the right price for our trade-in.Would highly recommend this dealer!

Corinne Bundy

Aug 25, 2016

My experience at the dealship was Awesome. My Sales person Kyle Gonz. was outstanding. I could not have asked for a better sales person. He was very calm and patience with me. He showed me every car that I asked to see and let me take them for a drive. He went over and showed me everything in and about my new vehicle. If I was to purchase another verhile Kyle is the person I would prefet to see. I LOVE MY CAR...

Rose

Aug 12, 2016

Was hearing good things about KIA. Happy that I went to Ed Napleton's KIA. Was looking at a used car and they were able to obtain financing for me on a new car. Kyle was very helpful and friendly, not the least bit pushy. Yet knowledgeable about the car. I have already recommended their dealership to a friend. How often do you get a congratulations and a hug from your salesman?!

Diana

Aug 6, 2016

This is my second car I bought from Vince at Napleton Kia great service and great deal hope to see u in another 9 years. Keep up the great cust service. Will tell all my friends and family to see Vince.

Brandy Pinal

Jul 28, 2016

The salesman Kyle was excellent not pushy at all. He gave us our space to talk and make the decision about our purchase. He was able to work with our budget. Service was excellent and very friendly. Definitely would recommend to family and friends.

Jason Robinson

Jul 25, 2016

It was a good expierence overall. The sales rep was very attentive & expressed concern for my overall needs.

Jerry Z

Jul 25, 2016

When I came in , I had parameters on price and quality . I met the GM Will Mulchany., who introduced me to Vincent Balachia . As we discussed what I needed Vince keep steering me until we came upon exactly what I needed and wanted. It was great working with a professional ! I was very impressed with the whole experience and will tell my family and friends .

Emmanuel

Jul 22, 2016

Great, friendly service, willingness to negotiate. Vince was very professional and helped us get to where we wanted to be in terms of payment, interest and coverage.

CiCi

Jul 19, 2016

Upon arriving was not greeted by anyone, had to ask for help as if my money was not important to them. They were trying to overcharge me for a car with hidden fees. They also charge for freight from manufacturer ($800), adding this towards the cost of the car. They have an anti-theft package added to their cars that they charge for - something I did not want or ask for. I got the same car for $2000 less out the door at another dealership. This dealership is aggressive - do not go there alone if you are easily intimidated or uneducated.

greg smith

Jul 18, 2016

It was a great experience from start to finish. Dan mulcahey did a great job of taking care of me. I knew what car I wanted they gave me a fair price and they got me in and out very quickly. This is the 4th car I have bought from them and I will continue to do so!

Moneybandz

Jul 9, 2016

Everything was great , they were very helpful and willing to do alot in order for us to get the car

Jenny G

Jul 1, 2016

I went online to find the car I wanted. David Weatherston had the carfax, inspection, and clean for me when I arrived. Great experience.

LillyLov

Jun 29, 2016

I have a really good experience buying my car there with Nick , not only professional but very fun and helpful. Thank you very much.

Yolanda

Jun 29, 2016

I went to this dealership looking for a new car. Salesman Nick went above and beyond to help me. He was extremely patient and answered every question I had in detail so there was no confusion. I'd recommend anyone seeking a new car to visit Nick at Napleton's Kia. Thank you so much! I'm in love with my new car.

Misty

Jun 28, 2016

I came in to look at used cars. It was really easy to find what I wanted with the sales person David Weatherston. I got my Jeep there. Really happy.

Villagomez L.

Jun 28, 2016

Buy your car at Napleton Kia. My experience was great. Initial experience started online, found the car for me and deal was done online. traveled over an hour to dealership, had a great time with Nick. He was very amenable and knowledgeable. Overall, a great, happy staff!

Pam

Jun 20, 2016

Not good the experience wasn't good I felt so terrible and pressures to but insurance not needed

Just a Joe

Jun 9, 2016

I just bought a vehicle from them and overall not bad. You need to do your research before you go there if you are trading in a vehicle. Know what you have, the value and what they sell for. The organization is so big, they have many avenues to help make a sale. They will work with you because at the end of the day it's all about moving cars. I will go to Napleton's for my next purchase. The biggest down fall they have is the waiting room is very small compared to other places I've been. They are remodeling so hopefully more room will be made.

coffeelover

Jun 8, 2016

Everyone there was so nice, sales person, finance person even the receptionist! i would recommend this dealership for a new car purchase to anyone!

new kia lover

Jun 7, 2016

I originally just stopped by to see if they would even work with what I had as a budget. And to my surprise, they immediately helped me find a car that I loved. They also were very nice in the negotiation of the price. And they even came down on the price far enough to which we both felt like it we both were getting a good deal. I am very pleased with their service and I would definitely come back to buy another car. Ferris was also very nice and made the process go smoothly. I now love my new Kia Optima.

Bill Russell

Jun 6, 2016

This was a pleasant experience. Kyle, the salesman was wonderful. I was not planning on buying a car during this visit however this changed due to Kyle's help.

TGOE

Jun 2, 2016

Although i didn't end up making a purchase because the car i was hoping to buy was sold that day, Connor was very helpful and accomodating throughout the whole process. Will work with these guys in the future.

Ryan

May 28, 2016

Excellent customer service Vesko Vankov really went above and beyond to answer all my questions about a Kia Rio I was interested in. He wasn't pushy like other salesmen I've met , he took time to make the buying process as smooth as possible for me . Thanks again to the guys at napleton

Jennifer Mitchell

May 27, 2016

Came in just to look around at the Kia cars, David Weatherston approached me. Showed me around the whole dealership. All the cars, service drive, and why I should buy from them. I couldn't resist. He offered me a great deal before even starting the whole process and made it happen. Now I am driving a new 2016 Kia Optima. No payments for 5 months. He is the best. Come to this dealership and ask for him

Sam palumbo

May 25, 2016

Working with Kyle Gonzalez was a pleasure. He understood exactly what I was there for and got the deal done. I would definitely buy from him again, thanks

Virginia -- Addison

May 25, 2016

My wife & I just purchased a 2017 Kia Sportage. We had two Sales Associate, Carmelina & Pawel. They answered all questions we had , took us on test drives before we bought it. The dealership should be proud of these two . I would send any of my friends to buy a car from Ed Napleton Kia.They gave us a good price and a very happy experience.

Kevin Gulbrandsen

May 24, 2016

Both Margaret and Andrew were very helpful evvey step of the way.

Tricia McCallum

May 16, 2016

Klye was awesome. Great experience of no hard sell, just let me look over the car, took it for a test drive, and then we chatted about what my options were. Kyle worked his magic to get where I needed to be for payments and terns, made it as hassle free as you can imagine. Was never given the Hard sell on you have to buy the car, but made the experience truly easy, and hassle free... Would strongly suggest coming in and checking out the cars, and working with Kyle or the team to do business with. Derius was awesome in the Finance department where they offered a lot of suggestions, and was more than helpful, in ways to come back and get a better rate in 6 months. I never had this at any place I have bought a vehicle. Derius, Congratulations and Good Luck on the safe arrival of the little man. Come checkout this Ed Napleton, its awesome

Carmel

May 4, 2016

I went to Ed Napleton to test drive a 2016 Kia Sorento with David Angel Weatherston. My plan was to visit at least three other dealerships and then make my decision based on the customer service ALONE!!!!! My thought was I can get the price I want from the Salesperson I just didn't want a bad experience or a lying salesperson to deal with! So an appt was set up with David... This is where it started and ended! He worked his charm and sold my husband and I the vehicle we wanted at the price we wanted. We gave him our budget and walked away with a 2016 Sorento! He told me the vehicle would be ready for pick up the following day and sure enough it was there.... With a lil extra something something!!! Needless to say I am very pleased with the customer service and my new SUV!! Which is the reason 5 stars are given!! Thanks David!!!!! Now the finance office is SOMETHING DIFFERENT!!!! Nice at first but if you reach out to them with questions.... Get ready to damn near go to War!!! I won't say much more but just pay attention to the finance part, seems a lil tricky!!!

Izzy and Julie

May 3, 2016

We went to other dealers before ,and found great service, but we decided to try other options ,and we were very surprised of the attention we got not only from our sells person ,but the few people involved in the process, our sells person was very helpful never pushy ,very patience and open to what we really want ,they helped us w financing and we love our new 2017 kia sportage:-) I'm coming back soon to trade my pick up

Dale

May 2, 2016

I just recently bought a Kia car. My experience was more than great! Starting from the salesman his name is Pawel Kaszuba. He was an amazing person to talk to. I started by telling him how much I wanted to spend, how much I wanted my payments to be, and that my credit was not all that. He still made it happen for me! Ask for him if you go there.

Patricia Wissing

May 2, 2016

Just bought my car here a used Soul. This was the second vehicle I purchased from Napleton but by far this was the best experience. Loved the guy who helped me named Pawel and the car. Very nice!

Michelle

May 1, 2016

They did a great job there, the father and son David Escobar and Weatherston were real nice with me and my family. I really like this place.

New used car buyer

May 1, 2016

My hunt for a used car was made really easy here with the help of Vince Balachia. I found exactly what I was looking for in a process I was expecting to take much longer but instead it was the quickest experience and I'm loving the car! Everybody was very friendly and the store was clean and convienent. I definitely recommend it, thank you.

Mario Gutierez

Apr 30, 2016

I came in to look at used cars, David Escobar really helped me. The colombian guy is real good at what he does.

Mary B

Apr 30, 2016

I am really happy with napleton, I was reffered by a friend to see David Weatherston. He was real helpful and made my purchase smooth. I recommend the Napletons to everyone.

Mike T

Apr 30, 2016

I bought a jeep from there, David Weatherston made it really easy and got me a great deal.

Amanda U

Apr 29, 2016

Nick was very informative and entertaining at the same time .My experience was the best and I will refer all my friends also!!

Jonathan

Apr 29, 2016

I went in to buy a car, and David Weatherston was real helpful. He showed me everything and made the process real nice. I recommend this place.

Charmaine Wright

Apr 28, 2016

5 stars for everything! Kyle Gonzalez definitely made my accident situation much better by getting me in a newer upgraded vehicle at a lower car note I was paying before! Great team at the Elmhurst location

Doug

Apr 22, 2016

We had a great buying experience at Napleton Kia. David Escobar, our Salesman, was the absolute best!!! His son, David W. was also great to work with. We highly recommend this dealership and will be referring family and friends. We love our new Sorento!!

Laurie G, Cubs.

Apr 22, 2016

I am very happy with the purchase of my Kia Soul at Ed Napleton in Elmhurst Illinois with the help of James in selecting the best option for me and the process of purchase I'll be recommending this Dealer to friends and family. Thank you.

Gillian S

Apr 19, 2016

Excellent service and your sales member Nick did a phenomenal job by listening to what as a customer wanted and he helped me find a car which i love driving everyday. I recommend this dealership to those looking for great service and find Nick to help you with your card needs.

Rodriguez Family

Apr 19, 2016

Being at Napleton store was great experience for us, clean facilities,great customer service and our sales guy David Escobar,did his best in geting us what we wanted .Will definitely recommend to our friends and family

KIA Fan

Apr 14, 2016

I had a great car buying experience at Ed Napleton's Dealership! At first I requested a test drive via the internet. They communicated with me right away and set up an appointment for a test drive. I arrived and was greeted by all the sales people. Then I was helped by Kyle Gonzalez who guided me throughout the whole sales process. They were very catering to my needs and my financial situation. Over all I had an excellent car buying experience and would recommend anyone to shop at this dealership for a Kia vehicle.

great deal

Apr 1, 2016

I hade a great expirience at Napleton Kia and David Escobar and his son David W where really great

DGonza

Mar 30, 2016

This is the 2nd car i buy from here and i will buy my next car from here too. Mo sales guy, as always super friendly they make you feel like family. Nick, Finance manager AWESOME. Disclose full details of the loan and what i was getting. there was no doubt in my mind what i bought, what i am getting and the importance of budgeting and keeping up with the car and my payments. I have never had a team, especially at a car dealership, show that it was about the person and not just about selling a car.

Michael J

Mar 30, 2016

Very nice people there at Napleton. They really helped me get a car that I want. David Weatherston was real good at making me and my family feel happy with the car we got. I love my car. Go to this dealer!

JoseH

Mar 29, 2016

Will definitely recommend this place.Easy buying experience and very polite staff.My salesman was Nick and he was the reasons to do my business there.

Elizabeth R

Mar 28, 2016

I had an amazing experience on Saturday, I really wanted a suv, and David W the salesman found the one of my dreams. I am still crying at how happy I am with my Sportage. I recommend this dealer to everyone.

JoseM

Mar 25, 2016

David Weatherston was an amazing salesman that made it really easy for me to get a car. The one I wanted wasn't available and found me another luxury car that was even better than what I wanted at the same price.

Martialan

Mar 23, 2016

Had a great buying experience with my sales man Vince Balachia and would buy from Ed Napleton dealership again.

Not good credit

Mar 22, 2016

After been turn down at several dealers I was referred to this dealer by a friend and David Escobar help me get approved, thanks to him not only I have a car but a brand new 2016 Kia forte, I will recomend this dealer to my friends and family

Elizabeth Basso

Mar 18, 2016

OMG ! ! This place is amazing ! I love all of the cars and all of the employees were so helpful but the one that stood out to me was Moe Abdalla ! He helped me so much! He helped me pick my car and gave me great prices for each one. Thank you all so much and you all need to go to Ed Napletion Kia Elmhurst !

zraskam3

Mar 18, 2016

Jim was a great sales person. Did everything he could to find the car I love. Definitely recommend!

BorntoCreate

Mar 17, 2016

This was my first time car buying experience, and it was a great one! My salesman was Vince. He had no push back on the price of the vehicle and he was all for getting me a great deal. I got a car that I have always wanted for a price that I can afford. That is a win-win!

Roman A.

Mar 17, 2016

I drove over an hour to shop here because they had the best deal on the particular vehicle I was looking for! Great service,great staff,and there wasn't any funny business! What I saw online is what they sold me,not a cheap replica and we closed the deal that same night.I Will definitely do business with these guys again,and thanks pawel for all your help!

Zaskar

Mar 17, 2016

Jim tried everything in his ability to help me find the car I wanted. I can not be happier with the price and quality of my brand new 2015 Kia optima Jim helped me find! Definitely telling my friends and family about my experience.

Jesus

Mar 16, 2016

Not my first car purchase at this dealer and the sales experiene is overall the best, my salesperson David Escobar along with the management staff John and Ken are always helpfull and willing to go the xtra mile

Ms. Tra22

Mar 14, 2016

Paul was an excellent salesman! He and everyone I came into contact with was very friendly. The service was great and I enjoy my new truck!!!!

Ms.Tra22

Mar 11, 2016

service was great! Paul, my salesmen was very helpful in helping me choose the car I wanted.

BV

Mar 9, 2016

Great Experienced I would definitely recommended this dealership. VINCE B. was really nice and know his cars, he was be able to work with you to get the deal you want. If you want the best deal come to Napleton Kia and Acura in Elmhurst IL.

Dimi N

Mar 7, 2016

We were shopping for a new car and willing to buy in a few months.After going at a few dealerships, we were surprised how helpful was our sales person, test drove a few vehicles and got all the information we need, overall very positive experience. We definitely buying from Naplates's KIA and with our sales guru Nick . Don't loose your time going in another places.

Big J

Mar 2, 2016

You can tell Vince has been in the business for a long time very patience and pulled up a few different cars for me that fit what I was looking for. Found the rite car and am very happy with it. Well tell all my friends and family to go see Vince .

Desiree T

Mar 2, 2016

I purchased my 2016 Kia Soul few days ago my sales rep Mo was great he was very patient with all my questions and worked hard to get me the approval I needed to be able walk out same day with my new vehicle.. I would reccomend him and their sales team any day.

Elizabeth Ryan

Mar 1, 2016

i would deffinately recommened this place to anybody. Theo was really being a gentleman and know how to make people laugh. he was be able to work with you to get the deal you want. If you want the best deal come see Theo at Napleton Kia and Acura in Elmhurst.

Mat Myers

Mar 1, 2016

Kyle help me buy my first car was the best I can ask for see him if your ever in the market

Priscilla Palma

Mar 1, 2016

Theo was incredibly helpful the entire process and buying my first vehicle, i really appreciated how patient and understanding he was. he definately made my first purchase a success. Thank you Theo Noor

Ronald Brooks

Mar 1, 2016

Great Experienced, Friendly and will to work a great deal with you. i would deffinately recommend Theo Noor on your vehicle purchase. Thanks Theo :)

Adrian15

Feb 29, 2016

Good experience, Moe did what he could to get me in the vehicle of choice at a price I know I couldn't beat. A+ thanks guys.

Sam L

Feb 29, 2016

I purchased my new Kia Sportage from Napleton.My credit wasn't that good ,so i do have some doubts about getting approved.However my salesman Nick went above and beyond and make everything less stressful and smooth.Will definitely buy another car from them.

Brian B

Feb 27, 2016

I went from a simple ford to a complex BMW, and they really helped me out by taking my lease car in on trade with a few payments on it and getting me into a beutiful BMW x5. I recommend my salesman David Weatherston for being so knowledgable.

Giana DS

Feb 24, 2016

First car I bought all on my own. Jim Steele made the process very easy to understand. He gave me some simple options as far as the budget we had to work with. I went on 2 test drives and ended up falling in love with a car I wasn't even going to consider before! The dealership made me feel very comfortable. I'm glad I did business at Ed Napleton Kia of Elmhurst and I will definitely be referring them to family and friends.

Joe M

Feb 24, 2016

And I hate the car buying process! Vince was helpful, knowledgeable, and professional. The car-buying trifecta. His support continued after the deal was done which says a lot about Vince and the Napleton philosophy.

Evalen

Feb 21, 2016

I have bought two cars from them and both experiences were great! Really good customer service. I recommend Vince! He's really friendly and takes his time to explain very well!

Michelle

Feb 19, 2016

This dealer really went the extra mile for me, they found the specific car I wanted at another dealer. Got me a great deal on it, and even let me take it home for the weekend before making a decision. I can see David Weatherston will do anything for his customers. I recommend this dealer to everyone

Rafael

Feb 18, 2016

WOW. WOW. Hello everyone my name is Rafael Costrow. I went to Kia in Elmhurst and they are the best. They have great brand new cars and used cars. All of the employees are wonderful, especially Moe A. He helped me find my brand new car and gave me great prices. Thanks!

Gladys Q

Feb 17, 2016

I came in to check out their inventory. David W, was real great. He showed me around made a lot of jokes. My whole family loved him. I would buy more cars from him if I could afford it. Can't wait for Service to go see him. I recommend him for all your car purchases.

Jennifer G

Feb 17, 2016

I have bought 5 cars from them, they always been good to me. David W was great, he gives the Napletons a great name. I recommend this dealer for all your future purchases.

Paul

Feb 13, 2016

I was attracted to this dealer for their favorable pricing on used and certified cars The staff is all really nice once I was able to get a hold of them. It seems like they are busy and overworked, it was difficult getting a hold of them several times.

ckmiecinski

Feb 9, 2016

a pleasant experience with james steele and rick the finance guy.

Ernest Rucker

Feb 5, 2016

Shopping for a used car. i get to purchased the car i want. even though i have a credit situation and i know it is not an easy deal but Theo Noor made it happen. you have a great salesman :). The manager Joe D and the Finance manager Darius was very friendly and helpful going through the numbers as well. Glad i came i would definately recommend Theo and this place for your business.

Brandon Sarricola

Jan 31, 2016

I had a great experience working with Theo Noor from Napleton's Kia in Elmhurst and love my new kia optima. he is really great guy to work with and charming.

Tiffany Diaz

Jan 31, 2016

Theo Noor had a great attitude, was beyond helpful. Great experience for the first time buyers. We greatly apprecieted everything he did for us. He promised us a great deal and he delivered. I would deffinately recommend this dealership to everyone.

Jane Cross

Jan 30, 2016

Being at Napleton store was great experience for us, clean facilities,stupendous customer service and our sales guy Nikola,tried his best to get us what we wanted .Will definitely recommend to our friends and family .

Jay L

Jan 30, 2016

Great experience! We love our new Kia ,Salesman was awesome too,thank you Nick.

Chelle3531

Jan 28, 2016

Kyle Gonzalez was the salesman that helped me purchase my 2006 Ford Escape Hybrid. He was friendly and patient and made sure I purchased the vehicle I wanted. There was no high pressure selling and I appreciate that very much. I would recommend Kyle Gonzalez at Ed Napleton Kia to all my friends/family who are interested in purchasing a vehicle.

Rudy Vasquez

Jan 27, 2016

I bought a car from here. David Jr was real helpful and informative. I recommend this place to everyone.

Adel M

Jan 26, 2016

My experience with Kia Elmhurst was excellent. The sales person Moe was very friendly and very helpful. I came to this dealer looking for kia optima they did every thing they could to get the payments within of my budget. I walked out of there with new optima and couldn't be happier.

Doglover65

Jan 24, 2016

I went in to buy a new MDX. The process was quick and easy and the people there were very professional. I recommend it to anyone looking to buy a new car, but doesn't want to be there for hours on end.

BRIAN G

Jan 22, 2016

Moe was very professional and helpful. Gave excellent customer service.I LOVE my new car, I would highly recommend Ed Napleton Kia.

Andre Perryman

Jan 16, 2016

I had a great experience at Kia napleton in elmhurst and was totally satisfied with the salesman Jim and would recommend this location to friends

Paul O

Jan 16, 2016

Best dealership in town, came all the way from downtown area for a car. They will work with you on the car you really want at the price you can also enjoy. I will be coming here everytime that I want a car. Everyone was so helpful and I left out of here with a very big smile knowing I will be in a reliable car that I got a fair deal on. I just want to thank Dennis and Victor and Andrew for all the help and the rest of the staff for everything they did to me. I would recommand Dennis to be your new Acura guy! Can't wait to see the new car wash for Napleton customers and the new showroom that is being worked on now! Felt like I was at home,that popcorn and snacks were great! Dennis being the lease retention manager, he mentioned leasing and the time he showed me the new Acura video and safety I was hooked! Can't wait to pick up my new car, thanks Dennis!

Ashley Buckner

Jan 13, 2016

Best Dealership in town. They will work with you on the car you really want at the price you enjoy. I'm coming here everytime i want a new car everyone was so helpful and i'm leaving out of here with a very big smile. i just want to thank Theo and the rest of the staff for everything they did to me. i would recommand Theo as your sales consultant.

Marilyn Whitehead

Jan 13, 2016

Mr. Theo Noor is a great salesperson my sister said he was cute. He took time to explain everything to us. The test drive was great and he is a keeper BOB is good too.

Alex and Bridget

Jan 11, 2016

I recently had the pleasure of dealing with Dennis Reut and GM, Andrew Tomlinson, for the lease of a 2015 TLX and a 2016 MDX. From the beginning, they handled the process perfectly. Dennis proactively contacted me to let me know that the TL that I had been leasing was in high demand and wanted to see if I was intrested in exploring the possibility of turning in my car 6 months early. From there the process was great. I was able to negotiate a great deal on their "tricked out" demo that had all of the upgrades possible and work out a deal to lease a brand new MDX as opposed to buying a used model. They worked with my budget constraints and with a trade in that wasn't in the best shape. To seal the deal, they got me to the desired payment that we were looking for and threw in some upgraded features that wanted. These guys were a great team and have earned my business going forward. Thank you Ed Napleton Acura!

vito

Jan 11, 2016

I just went thru a trade-in of a 2013 Kia Sorento and got a new 2016 Kia Sorento and thanks to the assistance and professionalism of Vince and the cooperation to agree at a sale price of Manager John, my experience at Ed Napleton has been very pleasant and friendly. Thru the years,other family members and I purchased over eight cars from Ed Napleton and certainly we will recommend to our friends. Excellent job. Vince and John!!!!!!

Handsome Dan

Jan 8, 2016

Easily the best buying experience I have ever had buying a car. Vince was fantastic to deal with. A straight shooter that understood what I was looking for and made it happen. The Acura facility is currently under construction and I expect it to turn out great. The Kia facility was clean with good lighting and plenty of seating. I will be back there when I make my next purchase.

Christy

Jan 7, 2016

Kyle Gonzalez was amazing! He worked with my son and got him into his 1st new car that was something he wanted and could afford. The very next day I went in and had the pleasure of working with him as well. He wasn't pushy and really listened to what I wanted. I walked away with a 2016 Sorento just like I wanted. I definitely would recommend Kyle to all my friends and family! I've had my car for week and I couldn't be happier :)

Antonio lucas

Jan 2, 2016

This was my first time buying a car and I wanted to thank my salesman Kyle for helping me and answering every question I had. I kept changing my mind about what I wanted and instead of getting frustrated with me they were calm with me they took me test driving with two cars I was debating on and even gave me time to think what I really wanted they didn't go over my budget and did there best to get me to a Comfortable payment. Financing department was amazing! They really did explain everything step by step. I would recommend this dealership to anyone!

Eric

Jan 2, 2016

Great service. I first contacted dealer by email and Erik gave me all the info on the car and told me to come in for a test drive. When I came in David brought the car and I knew I was going to buy. So David worked on getting the deal done. He approached me with a bad one at first but then came back with Joe. Joe understood my situation and made it clear that they were gonna get me the best deal they could get. So he offered me a low interest rate that I agreed on and felt extremely comfortable with and I made the purchase of a car I am very happy with. I would definitely recommend this dealer because they not only get you the car you want but also find the best deal suited for you.

Mike Thomas

Jan 1, 2016

I bought a car there last week. David W. made it a great and easy experience for me! I will buy my next car there too.

Eric

Dec 31, 2015

Great people to deal with. I asked Erik info about the car I was interested in by email and he sent me info and told me to come in for a test drive. I went to the dealer and David showed it to me and I immediately knew I wanted the car. I told David I wanted the car and he got to work to find me a deal. He gave me a first deal that was too high but then another man named Joe came in and gave me the best deal with a great interest rate. I would definitely recommend people to purchase a vehicle at this dealer because if you want certain vehicle they won't try to discourage you from purchasing it or try making you purchase one that is similiar but they will find you the best deal that works for you.

Kent

Dec 31, 2015

This place really helped me out, I recommend it to everyone. I love my car. Ask for David W

Sammy

Dec 31, 2015

We were shopping for the use vehicle , guys that are working their are great.Our salesmen Nick was very helpful , polite and knowledgable.Keep it up !

Tania Diana Johns

Dec 31, 2015

Nick was extremely helpful, patient and concerned with insuring my satisfaction. I was so pleased with his service that I took enough of his business cards for my entire family to pass along to anyone they know interested in purchasing a Kia.

Mbaroten

Dec 30, 2015

I had a great experience at this dealership. I bought here only because of my experience. They made it easy for me, and recommend this dealer to everyone. David Weatherston is an excellent salesman.

mario

Dec 29, 2015

my experience at kia was beyond was beyond excellent. i met with moe and he was very helpful and patient. i felt well taken care of as the staff was knowledgeable and courteous. very positive experience , would recommend to friend.

bhart

Dec 28, 2015

Awesome experience with my salesman Moe! He made everything simple, he was more than helpful and informative. I came in looking for what I wanted and they delivered, as a first time buyer I couldn't be happier

Julia

Dec 26, 2015

Excellent customer service, didn't take long not a lot of haggling. Never was anything push off on me. Very courtesy people .

Mario m

Dec 26, 2015

My experience at Ed napeleton Kia was beyond exhausted. I met with moe and he was very helpful and patient . I feel well taken care of as the staff was knowledge and courteous very positive experience would recommend to a friend.

nicholas

Dec 23, 2015

This is a great dealer, the sales rep Moe really knows the products and had answers to the few questions that I had.No hard sell, polite and very knowledgeable. Everyone that I encountered that day made it a smooth process. I would suggest them to anyone this is the place to go!

Mr. Vera

Dec 17, 2015

From sales to finance it was overall a great service, thanks to my sales person David Escobar and the management staff incluiding finance for a great purchase experience

Will

Dec 17, 2015

Being that I went to this dealership for my first car, I went back to see about a needed repair. Their customer service reps were friend and cordial about helping me and my family make the right choice. Even though I liked my old car, I'm in love with my new one. Their customer relations with those looking to buy a car has improved and the facility is great.

Anthony F

Dec 14, 2015

I've bought several cars at Elmhurst Kia. Everytime I end up getting a great deal. I have leased, purchased used and new cars from this location over the years. If you're looking for a new car do yourself a favor and check out KIAs. Ask for Vince. I just got a 2016 Sorento. The process was quick and painless.

Gonxalex

Dec 14, 2015

It was a wonderful experience, everyone from the greeting of the front desk lady, to the finance manager at the end where very respectful and David Escobar make the purchase process easy, thank you for helping me in the purchase of my new Sportage

Navy & USMC

Dec 7, 2015

Lou Lopez was very knowledgeable & professional. He listened and understood what I wanted. Ed Napleton KIA inventory was vast. Lou Lopez took the time and help me see the big picture. I purchased a 2011 KIA SOUL LOW MILEAGE AND WARRANTY. I would recommend Ed Napleton KIA & Lou Lopez to anyone. Also Lou being a Veteran helped seal the deal.

Christina T

Dec 1, 2015

This place is great, David Weatherston made it a pleasant experience. He even got me a cake for my bday when I came in. I recommend him and this dealer to everyone.

James T

Nov 30, 2015

David W, was real great! He showed me all the cars on the lot and made it really easy to pick the car I wanted. They got me real good financing, I recommend Napleton to everyone.

Jose P

Nov 30, 2015

After being turned down everywhere this dealer was able to get me financing. David Weatherston made it a great experience for me. This is the place to get a car.

Kostas

Nov 30, 2015

A very pleasant experience from the sales person Vince to the finance person to the sales manager. Product knowledge, correct selection and great price. They listen to my needs.

Jose Lopez

Nov 29, 2015

My exprience with Ed Napleton was amazing! All of the employees there are very generous. i bought a brand new car, but anyways , Moe Abdalla was very good, he's like a pro at this! He helped me pick out a car and sold it to me . I recommend all of you guys out there to go to that dealer because they have very good prices, high-quality cars, and great customer service. I rate this place 5/5 stars . Thank you Ed Napleton Acura Kia!

jennifer cm

Nov 20, 2015

If you're in the market for a car and you want someone who knows how to treat customers, ask for Moe. He was attentive, answered all my questions. Entire process was completed quickly and without a hassle. Very professional. Definitely would do business here again.

Nick A

Nov 18, 2015

I have been driving my new 2015 Kia Optima SX for one week and I love this car! My salesman was Vince and he did a great job tracking down the car with the options and color that I wanted within my budget. I find the dealership to be very professional and I appreciate that management just spent a lot of money upgrading the facilities.

brandon nuccio

Nov 16, 2015

great people... they had really great popcorn and coffee.. the doughnuts were good too

Edna I. Cheves

Nov 16, 2015

My experience for the agent Mohamed Abdalla was excellent, him take care everything for me, him try many test driver with different cars I needed to test, he's very professional, friendly, patient and educate agent, the attention was high level for me. Thank so much for have this kind the employess in this dealer.

MAuthor148

Nov 8, 2015

I purchased a certified used vehicle from this dealership. Months go by and the dealership fails to submit paperwork an documents so that I can register and obtain a license plate from out of state. Customer service is poor at best. After only a few months of ownership I notice that bumper paint is chipping and fading away. I contact Dealership directly with no resolution. So I turn to acura customer service and they contacted dealership and discovered that the vehicle I purchased had body work done on it. This came as a surprise because on the certified vehicle service record and during buying process there was no mention of car ever being in a accident or that the car had significant work done on it. Acura was unwilling to fix the problem because dealership did the work on the car themselves and the dealership was also unwilling to fix the problem as well. Complete regret and disappointment.

Ghulam Kamal/Rahat Farzana

Nov 7, 2015

It was our second car from same dealership. Our sales agent Tim Mclean did a great job in getting us the best deal on this car. Our experience was he best and we would recommend everyone to deal with these people if they want to buy ACURA Cars.

CarolMag

Oct 30, 2015

This is not my first rodeo, but so far the best sales experience, David Escobar was very patience and not only explain the car in detail but also show me to service department to avoid future problems.

Mirnac

Oct 30, 2015

Best sales experience so far love my new Kia and will recommend all my friends to David Escobar my salesperson

mirnalo

Oct 30, 2015

David Escobar really made the experience great, got me a car pretty quick and just what I wanted at a great payment.

PB

Oct 30, 2015

I purchased my 2013 Kia from Ed Napleton and the experience was awesome! My salesperson was Margaret and she worked with me all the way thru the process and answered all my questions and guess what...she was not pushy! When it is time for my car to be serviced, I still return to Ed Napleton. I like how they call and/or email me about my upcoming service dates. I have always received excellent service and care and I would recommend them highly.

Dan Schneider

Oct 29, 2015

I never had leased a car before, David did a great job explained all the details to me. He is very personable salesman.

Future Acura Owner

Oct 28, 2015

I came into the store Saturday and met my rep who was Ferris. The first thing I explained to him was I had already spoke to a financial lender and wanted to work with them. We test drove the Acura and as I knew I wanted it. we then proceeded to his office where he told me that the truck that I was interested in was almost $2,000 more than what I seen on cars.com. Come to find out there was an identical truck on the lot that cost more with more miles and less options. Ferris assured me that they would get me into the truck I saw. Ferris then explain to me that the truck needed an alternator and they was and the process of replacing it. I wanted the truck so badly that I told him to give me a call when it finished. Monday I decided to call the finance company and ask them if ed Napleton Acura had an account with them they told me No. I called Ferris again ask to speak to A financing manager and he transfer me to "John" the financing manager. I ask John if they had an account with the finance company I was working with and he assured me they did. later on that evening Ferris called me to let me know that the truck was ready and didn't need an alternator something was unplugged and that I could come in and start the buying process. I set up an appointment for 6:15 pm the following day. when I came in at 6:15 pm Ferris was still working with his previous customer so he referred me to another Rep. I test drove the truck and told him I wanted to start the buying process. after doing the application Ferris return and explain to me that his sales manager John would be further assisting me. When John told the down payment and payments I instantly knew that I was being seriously overcharged. I asked him for a detail breakdown of all the charges. he told me that they added a warranty that I didn't know anything about for an extra $995. no one even bother to explain what came with it until after they added it to my bill. I had to literally beg John for a detail breakdown of all the charges because they were not clearly marked on the bill. He told me that I could use another one of his finance companies but I explained to him that I just wanted to see a breakdown of what I'm being charged. he then became frustrated because he said it didn't matter. I told him that it matter to me because I have to pay for it. after waiting 20 minutes for a detailed breakdown he comes back with A another offer from his chosen finance company. he then proceeded to tell me that I should be grateful because he saved me money, I told him that I wanted what I wanted and that was a breakdown of everything I'm spending on this car. if they hid $995 of mystery coverage in my bill, I want it to see what else they were hiding. John then proceeded to tell me that it was unlogical to ask for this breakdown and that he gave me a great deal. He told me that his finance team had four people ahead of me and he didn't want to inconvenience them or me, I told him I didn't mind waiting. after waiting 45 minutes with Ferris occasionally offering to sell me other vehicles John came back with another sheet of paper/bill with an even bigger inflation. I told John I really want to buy this truck but I'm tired of asking for the same thing for over 2 hours. he told me it shouldn't matter because the finance company I chose is out of the picture. I asked him why? he told me because I would be getting a better deal with his company. I told John that's not what I asked for, please give me what I ask for. he then told me that I had him running around like a lunatic all night and if I don't want to purchase the truck it wouldn't matter because they sell over 450 vehicles a month one car won't make a difference. he then proceeded to tell me that he was through for the night and that he think I should leave. keep in mind that they don't close until 9 p.m(it was 8:25pm). Like John said they sell over 450 cars a month and they didn't need and won't get my business.Sign,Still Searching

jazmin

Oct 27, 2015

Best car buying experience yet! Moe and the team made things smooth and easy, in and out and definitely have a long term customer!.I am very satisfied with my purchase.Thanks for everything!!II

lisa

Oct 27, 2015

My husband and I purchased new kia here few days ago . Before we even entered the dealership, a salesperson Moe Abdalla greeted us outside and showed us the inventory. In no time, we were out on the road for a test drive. Very minimal haggling was needed to get a good price. Sales staff was friendly and we felt like we got a good deal on the new vehicle. If you're looking for a car dealership where the salespeople don't try to push you into buying a car you don't want, this is the dealer for you.

Sandra Quiros

Oct 27, 2015

David W was wonderful in customer service. Thank you David for all your help. Yes Yes my new car, his profession was great!

Sara Diaz

Oct 27, 2015

Hello everyone! My name is Sara Diaz. I recently bought a car from Ed Napleton. I would like to say that their customer service and prices are amazing. All of the employees are very sweet and generous, especially Mohamed. He helped me find a car and sold it and over all I rate this place 5/5 stars, or should I say 10/10 :)! Thank you all so much, Sara.

Suzy

Oct 25, 2015

I easily had the best experience when buying my first car. I was so lucky to work with Vince and John. Vince knew what he was talking about, made me feel extremely comfortable, and made sure I left with exactly what I wanted!

Happyman

Oct 24, 2015

I had the opportunity to work with Tim McLean recently at Napelton Acura. Although I did not buy a car there, I can honestly say that Tim was extremely helpful and made the buying process informative and stress free. When I finally to get an Acura, I will definitely be calling Tim.

CharRodriguez

Oct 21, 2015

Excellent and efficient car buying experience. Vince is by-far the most helpful salesperson I've ever worked with. He is very straight-forward, and I am confident that he did his absolute best to find the most affordable options for me. Thank You for working with me!

Diana Chavez

Oct 14, 2015

David Weatherston was very impressive on how detail he was on the information regarding a lease vs financing and it was a simple choice to take a lease and he did everything to make us happy on what we chose and would highly recommend him to anyone who is looking to lease or buy a car

Coach1

Oct 9, 2015

Walked in one day, picked up car the next. The salesperson, Dan Malcahy, was knowledgeable about the car and it's features. There was no pressure on making a sale. The whole experience was very nice. They took the stress out of buying a car.

Claudia Jaccarino

Sep 30, 2015

They had such a big dealership and so many vehicles to choose from it was hard to pick the one I wanted, and David Weatherston was so great and patient at showing me all the vehicles I wanted to see and going in like a million test drives. He even let me take one home to show my family and friends. I love my car and recommend everyone to him. He is such a great person!

Janet samson

Sep 30, 2015

Great service, ask for Nicola if go to Kia , very happy with the purchase .

Mark Kruszewski

Sep 30, 2015

I bought my acura from David W (little dave), and he showed me both a kia and acura. It was hard to choose but had to go with the older acura because it had what I needed. He knew both products so well and he was able to tell me the differences.

Richard

Sep 30, 2015

David Weatherston make this process simple and painless, not like previous experiences, we are so glad we make the decision to stop by this dealer, will definitely referred my friends and family

Sean Tomlinson

Sep 30, 2015

So I bought a new Kia Rio, my salesmen David Weatherston found the right vehicle for what I needed. I needed something small, great on gas and affordable. He showed me the rio and I fell in love. I will recommed everyone to him. He is really good at what he does. Ask for him, and you won't regret it.

Yolanda Garza

Sep 30, 2015

My experience was great, David Weatherston really helped me out a lot getting me a great deal on my Ford. I was looking for preowned vehicles in my budget and he knew his inventory well. He found the vehicle that I will like and can afford. I love my car.

Janetmarie

Sep 28, 2015

I bought a kia recently from there David W sold it to me. He was great very helpful and funny.

Jason S

Sep 28, 2015

I was only in the early stage of my buying process until I found this excellent dealer with a charismatic and friendly sales person, David Escobar not only took the time to show the benefits in detail but also got me a great deal that I couldn't refuse, I will definitely recommend this dealer and my salesperson David Escobar along with his manager Jhon Ress and Joe D.

JulienRodriguez

Sep 28, 2015

Great big dealer, showed me many cars until I found the one I loved. David Weatherston was very knowledgeable. I am sending him many cars. Ask for him next time you go there.

JKMDX

Sep 25, 2015

The Entire Team was great. They worked with me from the time i walked in to look a MDX to drove out with my new MDX. Tim Mclean provided me an excellent customer care. Paul Balice did an excellent job finding my requested color combination car in an expedited way. Andew Tomlinson gave me an excellent deal. Try Ed napleton before you buy your next Aura. Ask for Tim Mclean.

Maria

Sep 22, 2015

The sales person Moe was nice and not pushy at all. He answered all of our questions and showed us what we wanted to see. Entire process was completed quickly and without a hassle. Very professional. Definitely would do business here again.

Mona sayed

Sep 22, 2015

Mohamed. Is the best seller he gave me the best deal

Carriasa olivia

Sep 19, 2015

Mohammed abdalla was the best out of all the employees. He helped me a lot and had very affordable prices and amazing cars. He is one of the best dealers I have ever met! I recommend ed napleton kia of Elmhurst because they are all very kind and many more reasons. Thank you.

DavidS

Sep 18, 2015

Couldn't be happier with our purchase of a used car at Napleton Acura/Kia. Nikola was very helpful in determining what car we should purchase and that it would fit in our budget. He jumped through hoops to make sure we were taken care in our car buying experience. Thanks!

Sarah

Sep 18, 2015

Coming from a family of car sales people I was really impress with the service provided by the dealer, overall 5 stars in every department, my salesperson David Escobar and Ken the manager were extremely helpful, I will recommend Napleton to everyone of my friends and family.

DBU

Sep 14, 2015

this is my third car from Napleton since I found them 8 years ago The sales department is always attentive and helpful the service department has always got the job done on my car when needed I highly recommend Napleton !!!!

Nohemi21

Sep 10, 2015

Great service at every department, this is not my first time at this dealer but it is the first time I write a review and if it wasn't cause the sales department over delivered to my I wouldn't take the initiative, my sales person David Escobar was very detail in every aspect and the management staff Jhon Res and Ken help get a great deal, I would gladly recoment this dealer and specificly David escobar

deb and daniel

Aug 27, 2015

I was very impressed with the friendly service and enjoyable experience with Ed Napleton Acura Kia and thier salesman Kyle. Purchasing a vehicle can be a trying experience, however, everyone made the evening no stress and no pressure. The vehicle was extremely clean, we were VERY impressed. went to other dealers prior, and would recommend to everyone wanting to purchase new or used vehicle.

Maria Coan

Aug 24, 2015

My experience with Ed Napleton Kia of Elmhurst was an excellent one. When I first began my car buying journey, I met David Escobar at the dealership. He took me on multiple test drives and showed me several different models of cars on the lot and their options. Everyone at this particular dealership was helpful and very attentive. I was pleased with the attention I received since it was my second week of visiting dealerships and was not greeted as well at some of the other locations. So, this was a nice surprise. David Escobar and the entire Napleton team went above and beyond their customer service abilities and patience was greatly appreciated. That alone was one of my determining factors on deciding to purchased a New Kia and will recommend Ed Napleton to all of my friends and family. I can honestly say I am happy with my new car and the dealership I chose. Maria Coan

Jkim1751

Aug 22, 2015

Great experience buying a 2016 RDX from Margaret. We wanted an exterior and interior color combination that wasn't very common. But Ed Napleton delivered the car with minimal wait time. We contacted all the local acura dealers and had some unpleasant experiences. We got lucky to get with Margaret from the beginning. She is a very genuine person, you can trust what she says. She kept us up to date on the status of the car and was always extremely respectful of our time, no delay tactics. Once the car arrived, she got us going ahead of time on the financials so that we didn't have to spend a lot of time with the finance manager on the day of the purchase. Ed Napleton offered us a great price for the purchase as well as for our trade in and Margaret was very pleasant to work with throughout the process. Would definitely recommend.

MDX Buyer

Aug 20, 2015

I came in to purchase a Certified Acura MDX. The process was efficient. Jim Steele my sales associate was helpful and listened well. Good experience.

Happy Customer

Aug 11, 2015

My husband and I had a great experience with Ed Napleton. We went to buy a Kia Sportage and end up buying a Kia Seoul in my favorite color Red. Our salesman Vince was great and very helpful. He gave us a great run down of the features on the car. Vince did a very good job at making himself available to answer any questions that we had. We want to thank Vince for everything he did he was great. I will definitely referred Vince to anybody that's on the market to buy a car. Thank you! Luis & Nancy Zumarraga

KevinB

Aug 10, 2015

The process of buying a new or used car has always been my least favorite thing to do right up there with a colonoscopy. Doug and James did a great job by me. It was late on a friday night and Doug who was there when i came back in to get the 2015 Kia Soul i had looked at online and came in on my lunch break to check it out. Stayed until the deal was done and all was set and that wss 11 pm. Great job...

Janice Hill

Aug 3, 2015

It had been 5 years since I bought my last car. It was time to return, and I was hoping that Vince Balachia was still there. Driving in he recognized the car and was waiting for us while we parked. For the third time, he was nothing but helpful, knowledgeable, and courteous. I like things simple but he still informed me of all the features of the car I was interested in. He's the reason I came back for my car purchase. Thanks Vince, hope you're there in 4 when this lease is up.

Nanthy

Aug 2, 2015

As a first time buyer, I was very informed on the different kind of options I could've done when buying a car (i.e. leasing or financing).Vince was knowledgeable and made the experience very informative.Vince and the managers there were very understanding and did the best they could to meet the terms I wanted. Overall, I would recommend this place to anyone if they're looking to buy a car.

Joe and Mari

Aug 1, 2015

This was by far our best car buying experience. James our salesperson was extremely friendly and knowledgeable about the products. He took the time to listen to our wants and needs and got us into the perfect vehicle. The dealership is huge and yet kept incredibly clean. Everyone we had contact with was wonderful including the General Manager Ken Montijo. We would gladly recommend this dealership to our friends and know they will be happy with their experience.

Joel c

Jul 28, 2015

I had a great experience at Ed Napleton kia. Everything was pre-arranged, so when I got there it was pretty easy. Mohamed is my salesperson ! He is very polite and easy to work with, he really knows the products and had answers to the few questions that I had. I would definitely recommend and return to purchase a vehicle here!

Zofia Bulat

Jul 28, 2015

I had a great experience at Kia Elmhurst. Margaret was the one that worked with me. She was very helpful and knowledgeable. I would definitely recommend this place if you are planning on buying a car.

jitu

Jul 22, 2015

I recently brought a car from ED napletons Acura and I had a wonderful experience. the service and options they had was amazing. My salesperson Margaret was extremely nice and helpful. She stayed with us all day, and made sure she tried her best to reach my price. The overall staff was friendly, and I would reccomend anyone wanting to buy a car to head to Ed Napletons Acura.

James M

Jul 15, 2015

I just bought a 2015 Kia Optima from James Steele there. What a wonderful experience it was to do business with them. They worked with a price on me to get me to what I was looking to spend and not overspend on the vehicle. Very happy with them and would go back for my next vehicle from them. thank you!

Theresa

Jul 7, 2015

I had a great experience at the elmhurst kia dealer! Vince to care of me as soon as I came in he was helpful but not pushy! It was my first time buying a car alone and it went very smoothly! The rest of the staff was great to me as well! I would definitely recommend it to anyone who is looking for a car!

don

Jul 1, 2015

Worked with vince. Great experience with no pressure. Thanks for a great experience.

Mostafa

Jul 1, 2015

Worst experience ever. When i first got there, I was welcomed by to young people. Can't remember the names but one of them was new. I asked for the car I was looking for (2005 Acura RL) and they were happy to help. However, when they entered my info, they found out that my name is with some other salesman. They called him and he showed up and we went to check out the car. Everything was fine until I said I want to test drive it. We get in the car, and he said "just go to that building and there will be someone to go with you". We drove to the second building, and I waited in the car while he is inside looking for someone. 10 minutes later, he showed up again and said "it seemed like i'm going with you", sounded like he doesn't really want to go. Anyway, once we just got off the parking lot, there was a problem in the gear, it's not shifting. So we manually shifted the car to go back. We got off the car and I asked if he's aware of the issue or whether they are going to look at it and he's like " I don't know about it, usually we check the cars before offer them for sale, I'm sorry for that" ..... I was waiting for something, but he just repeated I'm sorry and start leaving. He didn't even offered me another car or tell me if they are going to fix it. He looked like he just wanted to leave me for something. I'm not here to harm anyone, but he was very rude and he shouldn't represent the dealership because there are great people working there. I think it was just my bad luck to have this person. I think his name is David or Dave. I'm really disappointed by this experience.

Adli

Jun 22, 2015

I call before I come in for a Honda pilot that they have on cars.com I spoke to someone named Eric and he told me the car is here and it's on sale so I drove 20 miles to get to the dealer and as soon as I arrived I asked for Eric and he was busy so someone else help me I asked them for the Honda pilot and they talk to Eric about the Honda pilot and Eric said its been sold three days ago . So they wasted my time for nothing

Sean Paul

Jun 8, 2015

Bought a 2015 KIA RIO, customer service was great. Easy process and able to bargain and negotiate my monthly payments down to what I could afford. Would recommend to a friend.

HydePark-Zhang

May 28, 2015

We purchased a new RDX from Ed Napleton Acura in Elmhurst, IL on the Memorial Day, and had a wonderful experience with staff, manager and the purchasing process. Tim Mclean is a junior staff there but he is an excellent salesman who gave us confidence and trust in our decision. He was patient, and kind, and he tried his best to listen and understand what we were looking, and then provided maximal information of the features of RDX, and options etc. Then he worked hard back and forth (literally running) between the manager Will and us to help us get the best offer. He also chatted with my son of his soccer interests and his own experience. We are glad of working with him. Tim followed up promptly on our earlier visit and responded quickly with email, or phone. He can be best trusted! The price negotiation and other options and coverage was positive. The Manager, Will, knows well of customers concerns and responded very reasonable. His final decision on the price was professional and respectful. When we returned today to get the car served for the option, he greeted us (even the door was not open yet), and helped the service on schedule quickly. We would definitely recommend this dealership if you are interested in buy an Acura.

Miriam

May 22, 2015

I have contacted this dealership on several occasions. I initialized engagement via through my Cars.com app then followed up through email, then called and even filled out a financial application and still no reply? Is there a shortage of people working there or am I just not business that is wanted?

Meghan!

May 18, 2015

Vince Balachia at Napoleon's Kia of Elmhurst is the reason my family regularly considers disowning me! Heres the backstory: I was born and raised in the suburbs of Detroit, so my DNA is imprinted with the Big 3. I must also confess that my grandparents worked for Chrysler and my dad currently works for Ford. Still, I absolutely love driving the Kia Soul and have been zipping around town in one model year or another since 2010. And, every one of them I have bought from Vince Balachia! Vince is a major factor in my loyalty to Kia despite any potential family conflicts. When I need a new ride, Vince is my go-to guy.

Stacy

May 4, 2015

My experience at Ed Napleton's was great. As soon as we walked in the door I was able to test drive the car that I was interested in. They also let me put a fully refundable deposit on the car so I can take some time to think about the purchase. Sales Associate Theo Noor was a great help giving all the information on the car and General Sales Manager Ken Montijo and Justin Storr gave me a great deal on the car. I would definitely buy another car from Ed Napleton's.

Maria

Apr 24, 2015

Ask for Vince!!! I typically do not like going to the car dealership. After meeting with Vince and John, it totally changed my mind! They really only cared about making me happy and getting me the car that I wanted. I was limited on what I could pay, but really wanted to get the Kia Optima and they did what they could to get if for me. They weren't pushy at all and no gimmicks! They even sent someone to get me the car from Calumet City the same day. Now that's service! I would definitely recommend people to buy from them. You know you will get exactly what you ask for. Thanks Elmhurst Kia!

ezequiel R

Apr 14, 2015

Ask for pawel!! I would definately recommend this place, i recently bought an Acura mdx and I'm very happy with my purchase, just exactly what i had expected in overall. Pawel was very helpful, his service was excellent.

L.R.

Apr 8, 2015

I had a very positive experience at Napletons Kia. I was not planning on leaving with a new vehicle and I did. My sales rep and finance worked with me on my payment and trade in and it was a seamless transaction. I'm loving my new car and would definitely recommend Ed Napleton Kia to friends and family

A Rose by any name

Mar 31, 2015

While workibng with Dan he said that this experience shouldn't be like a trip to the dentist. Sure enough I found the perfect ILX for me. Very satisfied with everything and can't believe I get free car washes as long as I own my car!!!

Spatel

Mar 30, 2015

Dan is the sales person you want to have when you buy a vehicle from here. Very professional and knowledgable.

Elliot

Mar 26, 2015

Todd in the service department was great to work with. He was clear and friendly regarding my service appt and went out of his way to make service to my Acura easy and efficient.

TP

Mar 25, 2015

Wow. My experience was terrible. I was very disappointed. I bought my first new car from Ed Napleton. First off I was told the car I was looking at was still available. It was not. When I told the salesman I was on my way, he said fine I will have it ready for you. Once I get there I stand in the lobby 20 minutes and me and son didn't receive any assistance at all. Not even a hello. Finally, I call the salesman who pulls up in another car he tries to force on me because the car was sold that I wanted. I really couldn't believe the customer service that I received from a Ed Napleton dealership. Take better care of your customers.

Phyllis

Mar 18, 2015

I just purchased my first new car and I am nothing less than pleased I returned to Ed Napleton because of the great experience I had whenever I brought in my Kia Optima for repairs I had previously owned a used (4 years old )Kia Optima. It was still under warranty for some repairs. Each time that I came in for service I was happy with how fast and thorough they were and reasonably priced. So when it was time for me to consider buying a new car, I had received a letter in the mail for pre- approval. Looking at their website also encouraged me to come in. When I arrived , I was greeted at the door and felt welcomed and attended to by all of the staff, not just Vince who helped me. I didn't expect to buy a "new" new car, just new to me. The prices and incentives that they gave me made me excited to hand over the keys to my Mercedes Benz. I have more updated features and the confidence that being the only one to own this car there will be no surprises. I will be returning for my scheduled services in the future.

Josh smith

Feb 28, 2015

Abdulla is awesome! Make sure to ask for him if your in the market for a new or used car. Just purchased a 2011 sorento and I love it!!

OLAF

Feb 28, 2015

We purchased a vehicle from Mr. Bibeau. we had a great experience. Took a little long to get in finance but other than that great job! Thanks!

Michelle

Feb 27, 2015

I purchased a Kia Soul from Vince,the process was fast and pleasant, I left feeling happy and satisfied with my new ride!!Thanks Vince for your honesty and patience, I feel like u picked the perfect car for me!

RIPSTEWART

Feb 25, 2015

Purchased a new MDX from Bob. Our Experience was easy, quick, and no hassle. Awesome job guys. We love our new MDX!

Bill and Betty S

Feb 2, 2015

This is our 2nd purchase from Vince thru Napleton. Both times were very easy and enjoyable. Vince knows his stuff !!!

Andre

Jan 31, 2015

Before we ended up at this dealer, we wer in a couple of other places and we were shocked by the lack of professionalism we encountered. As soon as we arrived at this dealer, we were greeted by Garbhan our salesman. We were offered coffee and water and he was interested in our needs for the future car. My credit isn't good since this was the first loan after a bankruptcy and they were able to get me a loan with decent apr consideri my situation. All in all we were very happy with our purchase and experience at this dealer.

veronica

Jan 31, 2015

I bought a Toyota from David Traywick he was very patient and helpful. I couldn't decide on the one that I wanted to purchase and David let me test drive both of the car and also help me decide between the two. He was very patient and kind if your looking for a used or new car ask for David Traywick he will give you a good deal.

LETITGO!

Jan 30, 2015

I recently purchased a vehicle from Ed Napleton Acura and Bob was fantastic! I would definitley send my family and friends to him and the Napleton team! Great job!

Troy

Jan 30, 2015

Went in looking at the Optima and walked away with buying the car. My only regret was I should of test drove my other choice of new car to get a full comparison between the 2. Like other reviews they add a package onto the vehicle which if you went and purchased separately could of gotten a better deal. Kyle was good to work with but negotiations of the price seemed a little odd. Here was the sales manager with a piece of paper showing what the monthly cost was going to be and when we got near the price I was willing to spend he had me sign it. I like to see the breakdown before I sign. Overall it was a good experience. When its time for an Oil change will see how the service dept is. Went and had the car wash and yes for free it does the job. When i want the car washed and waxed I'll take it to the local wash.

Thomas Mapurath

Jan 28, 2015

The service department is always respectful and nice, especially Todd Fuller. He's never too pushy and always has a kind word.Great srvice

Tman

Jan 24, 2015

I came in and wasnt quite sure what I wanted but Dan helped me out and in no time I was driving away happy.

Tommy

Jan 24, 2015

Dan is so easy to work with If you are in the market for a new Acura or pre-owned car he is the guy to ask for. My wife loves the Jeep wrangler we bought from Dan.

Tony F

Jan 22, 2015

The service department is always respectful and nice, especially Todd Fuller. He's never too pushy and always has a kind word.

Tony Fuller

Jan 22, 2015

I've had a couple of cars from this dealership and the always treat me with respect. Todd in the service center is very easy to work with and not pushy, looks out for me as the customer. He's always helpful and eager to please.

Ken

Jan 19, 2015

Vince is positively the best! It was very busy when we went into the dealership and kind of wondered whether we should stay. We weren't greeted nicely when we came in, but then Vince was introduced to us and all changed. He took his time with us, allowed us to drive quite a few vehicles to help us make up our minds and was extremely knowledgeable about the vehicle(s) and treated up just the way we like - not pushy at all! He gave us the best prices and accomodated our every need. The coffee was great too, even though from a big machine. Great experience! So, great that my husband is bringing in his sister tonite because she fell in love with the Soul we purchased! Vince already has a referral!

SANDY

Jan 19, 2015

Even though it takes way too long to buy a car these days and to sign the paperwork, the shopping and sales aspect was A W E S O M E !!!! My husband and I went in to buy one new vehicle and ended up leaving with three brand new vehicles! We got such a great trade in for a 3 yr old Sorento that we could pass up the deal. Vince is honest, not pushy at all, listened to what we had to say, never tried to oversell us and is simply THE BEST! John, the manager there came in and thanked us - we've never had that happen.... We will definintely refer friends and family to Napleton and to see Vince! We absolutely love the vehicles. I was nervous driving my beautiful Sorento to work today - hoping everyone would just stay away from my new car. Wonderful dealer - great service - definitely a place to buy a car !

Axl Michel

Jan 18, 2015

I went in there on a Saturday afternoon with the idea of just looking at car. But you guessed it, I ended up buying a car. The deal that my sales associate Erika Valdivia gave me was too good for me to pass up. I ended up in the car that I wanted and the payments that I wanted and I was really happy. The experience was great and so was the staff. I highly recommend this dealership when thinking about purchasing a car! Also make sure you request Erika Valdivia, she is awesome!

ND2015

Jan 15, 2015

I recently purchased a new Acura from Napleton. I dealt with both Will and Bob - We hit it off ASAP when I realized we were all ND fans --- I knew this was going to be a great buying experience from the get go --- We negotiated a bit, as you would when purchasing any vehicle... came to a quick conclusion ... And was very happy with my overall experience. Thanks guys! Go ND 2015

Nicholas Valdez

Jan 15, 2015

Today i purchased a car at the kia dealership in Elmhust IL, and i was helped by Erika Valdivia. She is such a friendly sales associate and helped me in every way she could i was very appreciative of all her help, Awesome environment and amazing staff.

Rocco

Jan 15, 2015

I had a great experience working with Dan Mulcahy he is throughly knowledgeable of the Acura product andworked at my pace. I test drove the RDX and decided it was the right vehicle for me. I would definately buy my next Acura from Dan.

Joehoe11 Chicago Fire department

Dec 31, 2014

I was expected a certain car, was called 3 times by the dealership from 10a.m. until 4p.m. about how great the car is and it would be ready at 6 p.m. when my wife and I would be able to get there. When I got there at 5:30 p.m. I aske for a certain sales rep and they said they would get him. I asked about the car and two employees talked the car up about how good looking and how well it drove. When my sales associate came up to me he told me the car was gone. I couldn't imagine that in an hour and a half they could sell a car so quick. I wanted to leave but they convinced my wife they had a similar car for us, it was more money but a better car. Against my best judgement I should have walked away, but my wife took it for a test ride and bought it. $3000 later in repairs and now she loves the car.

ashley

Dec 30, 2014

I purchased a Soul back in May 2014 from Ed Napleton KIA in Elmhurst and I love owning a Kia! friendly and very customer friendly, Sam and Roberto in the sales department were wonderful, gave me the best deal in illinois on my 2014 Dodge challenger, Roberto was honest ,and not pushy like some other dealerships I visited. Finance Manager Jabari was excellent, fast and efficient with all the details. NO HIDDEN COST. I can't say enough about this dealership. Go and see for yourself.

Don.G

Dec 19, 2014

I had a great experience having my car serviced at Ed Napleton. They bent over backwards to make sure the process was painless, and actually offered me service extras I wanted - like mud-flaps; yes, I really wanted those - and did not try to upsell me on stuff I did not need - like new tires - . So, now when I do need tires, I will rememeber Ed Napeton and get my tires there ! Great experience

Joe D

Dec 16, 2014

Great experience! Really appreciated the friendly and courteous staff. Will come back and recommend to others

Steve S.

Dec 16, 2014

I have brought my 2012 Acura TL in to be serviced several times since purchasing it in October 2012 and each service experience has been excellent. Service is provided timely as promised, coupons/discounts are accepted wthout question and the quality of the sevice is top-notch. Loaner cars are readily made available for use if needed (I needed once and there was no hassle or issues). At my last service visit, some larger maintenance items needed consideration and I was pleased with the conversation I was able to have with the technition. At other dealers, I have come in for an oil change and the technition tries to sell me 4 other maintenance items I don't need. At Napleton, I was presented with several recommendations, explained the relative importance of each and given what I felt was an honest opinion about which items were citical and which could be left until another time. Really appreciate the honesty that I saw in this process. Look forward to future experiences like this at Napleton.

John

Dec 11, 2014

The worst dealership experience. Will not recommend to anyone stepping into this dealership. Worst customer service skills. Lier sales agent. They don't follow their own words. Consider them if you want to have bad experience, bad customer service and false, untrustworthy stories. Highly negative professionalism.

tim mcdermott

Dec 3, 2014

buying my car was great for my wife and I Mr.martinez was great.they have a package that put on the car that you must take(its there way of making money on the car) it includes 2 yrs of Car washes for free.i take the car there on a Wednesday at around 12:15 pm to get the car washed ,the representive tells me there's other cars in front of me, ok.so he shows me the waiting room all I see in waiting room is a little girl and then her mother shows up looks like there buying a car.so im waiting I see other people come and go and saleman walk by,i see my salesman he says hi and asks how everything is going.im going great just waiting for a car wash. so im sitting there waiting reading magazines newspapers etc watching the news for over 2hrs.i get up look outside I see my car outside the shop washed up so I go into the shop and ask is my car ready since its sitting outside and apparently clean.he says is that your car and I say yes and I tell him I've been waiting over 2 hrs and a porter says they have been busy out back today.im thinking im getting a car wash not getting my car checked.as im pulling out I see a service washing all the cars in the lot ok this shouldn't have been so long as the service is there washing cars when I get home and goto my trunk area of the car to get my bag out , I see dirt film all around the rear of the car and the windows look like there wiped with a dirty clothe and I can see on the windshield the wiperblade marks on the sides with dirt.so I waited over 2 hrs for a car wash that looks like some guy standing on the corner offering windows washes for a dollar. this is horrible service.

Artemas Jones

Nov 30, 2014

First let me start off with the great, it all started Wednesday afternoon I came to test drive the 2008 chevy avalanche and it was a joy i met with Pawel first and we took for a spin but i was in no shape to buy so on fridag i called and told them i was going to wait til a later time to buy. On saturday i recieved a call from Pawel first i could not answer then John the sales manager called and we talked for a while and ask me to come in so i did and the treatment was outstanding from John to Pawel to Jeremiah and David all these guys were superb and very respectful so on to the sad side after i purchased the vehicle i could not drive it home one of the sales men went home with the keys to my new truck.lol so Will Mulcahy you have give me a full tank of gas on you.lol just kidding but overall everything was great thank you all so much keep up the great work.

Diana Holmes

Nov 22, 2014

Love my New TLX and had a remote start put in! That you so much!! I will recommend too all my family and friends

N. Petriv

Nov 20, 2014

Well, experience dealing with this dealership is horrible. I did purchase a car from them and now I am really sorry about that. They only one nice person that I was glad to deal with was cashier. Customer service - 0. They will give you some 'insurance' that you never need, and when when you say I don't want that they will response 'we can not take it out from vehicle because it something that we already did'. Finally after 1h of debating they will remove it from list but WON'T reduce total price. Customer service after purchase: A financial guy did mistakes while doing paperwork and after I realized that at home they gave me HARD HARD HARD time 'helping' with that. Finally: I was forced to fix a problem by myself. Do you recommend for anyone! There are many others Napleton locations across Chicago, don't pick this one if you don't wanna spend your time and money but as a result you still will be disappointed as I am now.

Kyle Schilling

Nov 15, 2014

Most car buying experiences I've had have been pushy from the minute I walk on. My experience at Ed Napleton was pleasant during the entire process. It was not pushy. I did not feel like every eye in the store was watching me waiting to make a decison. Vince was an amazing salesperson to work with. I honestly felt that he wanted to see me win by having a great car at a price I was comfortable with. He worked diligently to get me a better offer for my trade-in and matched the financing my bank was offering. Pawel was also great to work with, as well as Darius, the finance manager. I generally don't get extended warranties on my vehicles, but Darius's explanation was the best I have heard, and ultimately showed me that it was the best thing to do for my wife's car. I just really appreciate that the staff was not pushy. Honestly, it it a huge turn off to me when I feel l pressured to buy and will be the first thing to send me out the door to the dealer across the street. That's why I will not only be buying from Vince again, but will be sending our friends and family their way. Thanks for a great buying experience and for getting us in a car that we love.

skyler

Oct 20, 2014

The only reason I am not giving this place one star is because my sales person was very honest, and worked his best to get me the best possible deal. My sales person was Anthony, if you go there work with him he is by far top notch but that's were the positives end. First off when I get there the car I was planning to buy was not as advertised, there were many scratches all over the car the tires were worn beyond the legal limit and the worst thing of all THE BUMPER WAS FALLING OFF, AND IT WAS MISSING A EXHAUST TIP! That is far from what I would expect a established dealership to have. Luckily my sales person was willing to argue with the manager there to get enough off the car to pay for the repairs, from the already reduced price that Anthony had worked so hard to get me to in the first place. Then comes the exhaust tip, they had told me it was in the truck of the car, why it was off in the first place I don't understand. The problem was when I had arrived home that it was not in the trunk. I then called my salesman and he told me that he remembered them saying that it was in the trunk and that he was on my side. He said he would have them look for it or they would send me a check for the price of the part. I then get a call a few days later for there detail shop saying that they put it in the trunk weeks before and since they remembered doing that they were not going to replace it. So first off they say it will be there then when it is not there they lie and say they will replace it only to say a few days later that they made too little on the car deal to want to. This place is a joke, the sales manager was one of the rudest people I have ever met, constantly telling me that "Its a used car man, what do you expect" and "you really think I can give you more off" all in a vulgar tone. good thing my salesman was such a stand up guy as he was to talk some cents into him. So in summarizing This place lies on there descriptions of there cars, neglects to repair them such as the tires, and if something is missing and you work for a good deal don't expect them to stay true to there word, they will lie every time. This review in no means is to reflect badly on my salesman Anthony, he was the best part of the whole sales transaction and is a honest stand up guy, he should be in charge of this store!

Ben

Oct 13, 2014

I had a wonderful experience at Napleton Kia. All of the employees were beyond friendly and have gone out of their way to ensure that I am happy with my purchase. Most places never contact you again after they get your business, and could care less whether you are pleased. That is not the case here. David E. and Garbhan G. were excellent salesmen and did their best to make the annoying task of getting a new car as painless as possible. Would definitely recommend.

Sergio and Norma

Oct 11, 2014

This has been our dealer for the last 6 years, comming back because we love to have the best deals and service,,,David Escobar, the best of the best, thanks for all your help!

Jeremy

Oct 7, 2014

Overall the buying experience was okay. I went to purchase a used car that I called in advance on. I brought all my proper paperwork. The salesman was very nice. The part that did not work well was the sales manager wanted to give me about 25% of my trade in value on my old vechicle. I ended up leaving, since I did not want to give my old car away for free. The next day the dealership called and offered me triple what the manager offered on Fri. This got the deal done. There was no reason for me to have to drive twice to the dealership just to work out a trade in value. Overall poor job done by the sales manager on the Acura side. They wasted my time causing me to make more than one trip so I can only give them 2 stars.

Anabel Ocon

Sep 29, 2014

I've been to plenty of dealerships but haven't found a car that fit my budget. When I walked into the dealership I was greeted right away and had friendly excellent service. Our sales person was patient and very helpful. He helped us make sure we walked out happy. Was not expecting to walk out with a car but I did and now I love my 2015 kia soul. If your looking for a quality car with excellent service kia in Elmhurst is the place for you. I will definitely recommend to everybody!

alfred

Sep 20, 2014

I had a sales man named David Traywick he was very patient and a pleasure to do business with I would recommend this place the cars are very responsible in priced if you looking for a car ask for David Traywick he will take care of your car needs.

Arthur

Sep 17, 2014

I was in for car service on Monday. The service was great they took my car in 20 minutes before my schedule appointment. They guy at the desk was very friendly and helpful. I would send my friends and family to buy or get there car fixed there.

marisa v

Aug 30, 2014

I had a great experience with Napleton Kia. I had a car in mind and David E. helped me greatly. He made the experience as painless as possible and as simple as possible. I would recommend anyone here and make sure you ask for David E!

Ruben

Aug 19, 2014

We were in the market for an affordable first car for our daughter. David Escobar helped us understand the Kia vehicle that made the most sense for our needs, and the superior warranty benefits that come with a Kia. Once we had done our research on other makes, and had narrowed down our options to the Kia Soul, David worked with us to get us an attractive price that helped us choose Ed Napleton Kia over other Kia dealers. It was a very nice buying experience and it was a pleasure to have David helping us.

AlexK

Aug 12, 2014

Terrible customer service and working with an existing client. After the initial purchase, there were a number of things wrong with the car. First of the following day after the purchase my engine oil light came on, the cars oil levels were beyond low as indicated by the computer. This is after Ed Napleton stated they did a full service prior to selling me the car, and charged me for it in the financing. Second I noticed my tires were mismatched 3 of the same and 1 non-matching. The car is BMW 128i, does not come with a spare wheel and is supposed to have run-flats to begin with, of course it did not. I called to see if they were willing to replace the tires with run flats or at the least add 1 additional tire to match the other 3 which would have cost them $100 dollars, they denied my request due to the fact I waited a month to tell them. I was traveling and did not notice the tire issues until I arrived back. Also one of my lug nuts is missing on one of the rims. I am really disappointed in the way they responded to my request and will not be doing business with this dealer again, they took my money and ran. I will also be advising my friends & family not to deal with this dealership.

Candy

Jul 7, 2014

We were greeted promptly by Vince when my brother and I arrived at Ed Napletons' Kia. It was my first time buying new off the lot and I didn't really know much about cars. Along with my brother, Vince educated me about each car I asked about. We went there sure of color and style of car I wanted but Vince still showed us around to make sure we knew we had choices. My credit is rather new, so I needed my husband to co-sign with me, but Vince worked very diligently to get me out the door with keys in hand. Everything was swift and prompt, he even had the car washed while we did paperwork! Vince was professional yet friendly, I've gone car shopping with enough friends and family members to experience each salesmen personality, and most were sketchy characters. I must admit, as a first time new car buyer, I was pretty intimidated, but Vince put all that to rest as he informed me of the buying process. After a few hours I was out the door with my 2015 Kia Optima in Snow White Pearl.

Disappointed

Jul 3, 2014

I called about a certified 2012 MDX Adv/Ent that was advertised on 4 different sites. The sales person called back and left a message on the phone saying the paint and interior were excellent. No damage was disclosed. I drove over 70 miles to the dealership to purchase the vehicle. I walked in with a large cashiers check in my pocket for a deposit. I was pointed to the car on the lot while the sales person got the keys. I looked into the window and noticed that the driver's leather seat had been scratched so bad that the perforated leather was cracking, this was clearly visible. As I walked around the vehicle I noticed that the charcoal grey car's hood had been touched up with silver paint. I also noticed the back of the rear quarter panel had little shine so I ran my hand over the paint. It was gritty and definitely painted. There was overspray on the forward part of the panel. I think they even forgot the clear coat. Let me remind the dealership this was a CERTIFIED car. It seems as someone there has skipped certification points 117, 132, 136, 138. This car was transported from their So. Florida location to Chicago for sale. Where is the documented repair of this vehicle? I was told by the sales person that if the repair was less than $500 it does not need to be reported. It appears that this car had a poor repair job, probably less than $500 and no one checked the work, not even during certification. I can't believe that no one at the dealership saw this when I noticed it within 3 minutes of looking at the vehicle. The car was advertised with 4 different prices on Autotrader, Cars, Acura and their own website. Cars has a price over $2000 less than on their own website and Acura's website is about $780 less than their website. Why can't there be just 1 price on all sites? I was also told that the price on the Cars site did not include several other fees. To me this sounds like a game that I do not want to be a part of. I took my check and walked out of the dealership only to be caught in rush hour traffic for a blood boiling 2 hr ride home. I will go back to looking for a Lexus GX460 as I believe they have a more thorough certification process.

Norma

Jul 3, 2014

This is our second new car from this dealer, excellent service, very professionals and the best deals!!! Thanks!

Veronica

Jul 3, 2014

I had the pleasure of dealing with dave traywick he was very patient and gave me what I wanted He stayed in my price range. there was no high pressured sales tricks I would highly recommend this place thank you guys.

Redrock

Jun 30, 2014

We purchased a 2014 Kia Soul from Ed Napleton Kia. Service we received was awesome. The sales person Vince was great. We would recommend everyone to this dealer ship.

Tammie Duarte

Jun 12, 2014

We bought our car on Monday when my husband took the car for appointment the next day he was bushed off when he asked about promised rental he was told they didnt have one and was rescheduled for monday the 16th. It made me feel.like once they get you to sign on the dotted line they don't care and have no desire to provide any kind of customer service

Saeed

Jun 10, 2014

I liked a car that they posted on cars.com, so i called the person there called Erick and i asked him if the car is still available and if there's anything is wrong with it. He said yes we still have it and there's nothing wrong with it, so i told him OK i will be there in the morning to check it out. I took a day off of work where at the job i work at are short handed AND NOT THE BEST TIME TO ASK FOR A DAY OFF. I took my family and drove from Oak Lawn area to Elmhurst (about 25 miles) plus toll way fees and time to be told that the car went off to the auction and major repair needed on it!!!!!! Sooooo, i wasted gas, time, toll money, took a day off when it's not the right time just to hear that!! Although, Mr. Erick has my contact info to call me and notify me about the situation. THAT'S VERY VERY BAD.

BBB

Jun 6, 2014

Love my new MDX. Great staff and great service. Best dealer ive ever been to.

iitfdrc

Jun 5, 2014

Honest, kind, good price....my whole purchase process was less than 1.50 hrs. Thank you Dan Mulcahy!!

Brian

Jun 2, 2014

My experience with Ed Napleton was an excellent one. When I first began my car buying journey, I met Judy at the dealership. She took me on multiple test drives of some different models of cars on the lot. She gave me a great run down of the features and was able to help keep me relaxed during the whole process which is key when there are so many factors to base your decision on. Many people at the dealership were always there to help me. Judy did a very good job at making herself available to talk about financing, availability of the car I wanted in other areas and different options that were available to me via text, voice call AND email. This helped tremendously as a lot of time was spent on weekends shopping for the right car.

mikzes

Jun 1, 2014

My wife and I have been looking for a new car for approximately 4 months. We visited several dealers or all makes and models. We happened to be driving by Napleton Kia and thought we would take a look at the Kia Sorento. We dealt with Chris and Joe. Both were very personable and helpful. Chris took us for 2 test drives in the new 2015 Kia Sorento. The second model was significantly higher in price, but after working with us we were able to get the higher end model for the price of the lower end model. They worked with us on both financing options and principal price of the car. We were so blown away that we decided to purchase that day. We are so happy with our new Sorento and would highly recommend this dealership. When you visit we highly recommend to ask for Chris or Joe.

cubs: completely useless by november

May 31, 2014

salesman says the vehicle is available found out it was not went on-line the vehicle showed it was available called sales said yes we do have turn to found out it was not left number with sales did not call back terrible customer service.

Kristy

May 28, 2014

Spent my whole day there. Sat 2:15 to 9:30 and left with no new car. Oscar and Ken cool people just finance guy ignorant and unprofessional!! Buying my new kia at bill jacobs joliet. Matched offer on a rio but upgraded to forte for same price.

B. Patel.

May 27, 2014

Excellent overall experience with buying my New Acura MDX from this dealership. I had visited another 3 Acura dealerships and this was the best in every aspect. I will strongly recommend everyone to visit them before you decide to buy any Acura. Great job !!!!!

Terry McCulloch

May 27, 2014

Had a good experience with Dave Traywick. Good price and they worked out two options for me. Buy or lease. Nice experience so far. Good lease deal I took.

MCD

May 26, 2014

Everything was fantastic. Love my new KIA Optima. Staff was very nice. Would recommend to anybody looking for a KIA.

AlanteC

May 21, 2014

Absolutely loved the service. Very friendly environment. Dealers are not pushy and will work hard and diligent to get you exactly what you want! I would absolutely recommend this dealership to a friend and also my sales rep David who helped me through the process!

Big Dman

May 18, 2014

Napleton Kia absolutely made my vehicle purchase very accommodating and stress free. I was in the market for a vehicle as a gift to my son for his graduation present. After traveling to numerous dealerships and dealing with pushy, unmotivated, salespeople with little knowledge, I wandered into Napleton Kia. I was greeted immediately with a no pressure helpful approach and highly knowledgable salesperson. I walked away with not only a great car, but great, fast, and stress free experience. I will recommend this dealership anytime I find out someone is in the market for a new vehicle.

Carmen L. Sanjurjo

May 16, 2014

Great buying experience, I went to buy a preowned vehicle and brought a 2014 Kia Soul +

Dennis H.

May 14, 2014

We bought two Kia Optima's within two weeks in 2007 and now just bought a 2015 Sorento from Margaret Puzanowska. We would not deal with anyone else or at another dealer for our car needs. Margaret in sales, Angel in Management and Ed in service is why we and other family members go to Ed Napleton Kia in Elmhurst.

Vasil C

May 8, 2014

I really expected more from them.I purchased a MDX-2011 in the end of april.When I tested the car it was dirty inside with a missing head rests for the second row and one of the third row sits was not moving at all and there was a scratch on the rear bumper ......which is ok because they promised me to fix all of that.Next week on Friday I left the car there so they could fix the problems.I was told it's going to take 1-3 days.NObody called my until the fifth day so I called and told them I need the car and I will go there and take it at whatever condition(by the way they gave me a loaner).I got there and took the car but it was still dirty,there was still dirty spots on the leather,on the carpet.I felt like the car is been there 5 day for nothing,just left somewhere.The car was washed outside,sits fixed,and I just realized that there is a minor fixed damage on the rear with some painting work done,which I didn't see when I bought the car...unfortunately. I let my sales person know about that,but he said he can't do anything about it and also he has two customers waiting. And by the way this is Acura certified used car.This proves my theory that certified means nothing.It's been some damage to the car,even it is minor,not reported to carfax and the car is been certified before they sold it to me. I don't think this is the experience you deserve when you shop for a luxury car and spend a lot of money for a used car. Please let me know if you think I am wrong.

kasia czepiel

May 5, 2014

I had my Acura Rdx from saturday and i love it ! Everybody over there are so nice and helpful,special thank you to Eric,Gosia ,Mike and Darius for making the process so quick and fun :) I receive response from internet inquiry right away,Eric was so welcoming that i decided to visit them,my credit its not so great but i still was able to purchase luxury suv Thank you Ed Napleton Acura

Chang Zheng

May 3, 2014

I had a great experiecne with David Traywick buying my father a Porsche Cayenne.There was no hassle, seen the car online at cars.com.Bought the car for a little less than the online price.Overall great experience at Napleton Acura.

Mr.Cubby

Apr 30, 2014

This was the most pleasant day that we spent The sales man was very helpful and friendly.Will buy my next car there also.Will recommend this dealership to all my friends

James Neutz

Apr 22, 2014

Great buying experience, friendly and knowledgable and courteous staff I have bought over a dozen cars in my life and thiswas by far the best experience I have had buying a new car.

Terry Belville

Apr 21, 2014

Was not in the market to buy a car until my 1999 Nissan went down. I called this Kia location and David Escobar was more than helpful through the whole process. Even through all the construction and other distractions going on, he was more than willing to help out. Great first experience buying a car...ask for David Escobar when going in.

Kitty G

Apr 14, 2014

I recently purchased a vehicle from these guys. I can actually say it was a pleasant experience all around. Our salesman was very kind and we did not feel at all pressured. There was a small problem with the car (used) and they took care of it right away, even the mechanics were plesant to work with and talk to. I highly recomend Ed Napleton Acura Kia!

Karen

Apr 12, 2014

Out for a drive yesterday and saw Napleton KIA. We've been looking for a new SUV for some time, just never found something on which we could both agree. Walked the lot looking for the used models. . .I never buy new vehicles. Found a 2013 Sorrento which looked promising. At the same time, Vince found us! Took him all of 5 minutes to get the keys and the specs. Took another 15 minutes to check out the cosmetics and mechanics and we were sold. I appreciated the low pressure sales approach, the knowledge Vince had about the vehicle, the efforts to make us comfortable while they checked credit and the young financial manager getting me an impressive rate of finance. A professional and respectful experience in the finance department. This is our first purchase from Napleton and well see how it goes. We purchased a 2013 Sorrento and the respective service contracts for a great price. Let's hope we never need to use them! An overall excellent sales experience with a great price and a youthful sales and financial team. Vince is a warm and friendly guy and if it was a line of bs, well he fooled me. Delivery and explanation of the operating system thorough and complete. Great experience from a really honest, I feel, salesman and financial officer. Our pleasure!

Kayla Ochoa

Apr 9, 2014

Me and my husband walked right in and Justin Storr was there to help us the whole way couldn't have asked for a better experience or salesman with buying out first car Thanks again Justin for making our experience a good one

EfrainM

Apr 2, 2014

I had a great experience here. I bought a new Soul and I must say the transaction was very smooth. The two salespeople who helped me- Margaret and Vince were very professional, courteous and well informed. They explained all the features of the car, provided a good test ride and answered all my questions. The negotiations were smooth and quick, thanks to their sales manager and the finance manager also was a pleasure to deal with. I would definitely by my next car from Ed Napleton's Kia of Elmhurst and look forward to using their service department for years to come.

PwrPros

Apr 2, 2014

Fully committed to Satisfied Customers! Delivered just as promised.

Teri S

Apr 2, 2014

Went in looking to see the Soul. The weather was windy and rainy. Our rep - Howie handled everything in an honest and business like fashion. The test drive covered a variety of road surfaces. All of our questions were answered quickly. Negotiations were painless, and when we asked for time to discuss things, we were left in peace until we were done.

Amanda

Apr 1, 2014

The place is great. David was a wonderful salesman and he made the process go smooth. Will most likely buy from them again.

Gillespie

Apr 1, 2014

Went into Ed Napleton Acura and Kia in Elmhurst on 03/27/2014 and I promise you the process was very smooth. Our sales guy Danny was excellent great customer service, nice friendly and he got us the deal that was right for us. The manager there was nice and friendly and was very helpful in our car search. While waiting on financing we were offered water and coffee several times. Even the finance manager was awesome. He took the time to explain every finance document in full detail. My Wife and I our very happy with our new Honda Odyssey this is the second time we have purchased a van from this dealer and we look forward to purchasing from them again in the future.

JRW-Chicago,IL.

Apr 1, 2014

Oscar our salesman was the most polite and patient person. Explained everything, even things we forgot to ask. Quoted a fair price on a 2015 Kia Sorento. Every inter action with the entire staff at Ed Napleton was a pleasant experience. I have used there service department and its the same quality and respectful as well as knowledgeable.

Jim A.

Mar 31, 2014

Working out our 2nd new car deal with Vince Balachia was a very friendly back & forth discussion, even though the salesroom was packed with Saturday customers. We got exactly the car we wanted at a fair price for all. The paperwork was processed quickly in the Finance office, and we were on our way home with our new silver 2014 Rio5 hatchback. Thanks, Vince ... Thanks Napleton KIA.

NC

Mar 31, 2014

Very helpful even at closing time and considerate of my money situation

Carrie Tijerina

Mar 30, 2014

Ive never had a more pleasurable experience in buying a car than what I did at Ed Napelton! The staff was so friendly and actually a lot of fun! Thanks to Oscar Martinez my sales guy!

Elena Rodriguez

Mar 29, 2014

Traded in my 2011 Kia Soul which I had previously purchased at this dealership. I will say David and Chris were great in the entire process and made what I thought would be a stressful process very stress free. Both listened to my requests and were very thorough on explaining from features in the vehicle to the paperwork. Thank you again and I will definitely recommend you both to friends and family!

Kathy F

Mar 29, 2014

We just purchased a 2011 Acura MDX Tech package. It was a great experience. Sam the sales person was very knowledgeable. Perri the manager was very helpful. Darius the finance manager was a great experience. Even he knew a lot about our car and its wonder features.

NA

Mar 28, 2014

There were a few issues while going over pricing. Norbert our salesman was very patient and helpful. We wanted to get the best price without any hidden fees (interior warranty, which I didn't want or ask for) and this was not the case until we looked closer to the numbers. The process took way longer than two hours. But I love my Acura TSX and wanted to take it home that night regardless of the service, the price was right.

Jimmy G.

Mar 27, 2014

I went in to look at The Kia Soul and ended up driving home in one. My sales person Chris Powell greeted me pretty quick considering it was pretty busy. I told him what I wanted and everything pretty much fell in place. I took a test drive, he showed me all the features of the car inside and out. He worked out a great deal for me and I got the car I wanted. Chris also followed up with me to see if I was enjoying the car, I thought that was nice of him. I would suggest Ed Napleton to anyone.

Randi

Mar 27, 2014

A little pokey at times, but thoroughly enjoyed working with the staff at this dealership.

cnoe76

Mar 26, 2014

Wanted to trade my 2011 Kia Soul for a 2014 Model. I was treated very well by the staff, in particular; our dealer Justin. He was personable and quite helpful. I got a great deal on a great car. Highly recommend this place! Thanks.

Dan W

Mar 18, 2014

I picked up my new MDX last night. The car was delivered as promised. The financing went smoothly with no attempt to "upsell" me on things I didn't need or wouldn't really use. My salesperson, Dan Mulcahy, went out of his way to make the buying process fast, simple, and hassle free. Dan also spent a good deal of time walking me through the car's features and capabilities. This was very helpful. I highly recommend calling Dan Mulcahy when you are in the market for an Acura or Kia.

DRender

Mar 6, 2014

Michael Collazo, our sales associates, was personable, professional and exuded enthusiasm about his profession. He did not attempt to be "slick" or deceptive with fancy words or actions. We were truly impressed and recommended a co-worker today to Ed Napleton Acura-Kia. Casey, the General Manager, was pleasant, funny and conducted himself and his presentation with business professionalism and ease. Carlton Jones helped us with the finance paperwork. He was thorough, informative and very knowledgeable. Last but not least, there is Michael Ignowski, the internet salesperson. Michael is responsible for getting us in the door with his timely email responses. Thank you for a positive car buying experience.

DBajner

Feb 21, 2014

First, I'll start with the car-buying process. It was relatively smooth and easy. Of course, there were some minor hiccups in the numbers that could have made the deal go south. But, the sales associate and manager were able to iron out the wrinkles and resolve the issues to our satisfaction. This was a relief as this car is for our daughter and it would have greatly disappointed her to not close the deal. As for the faciltiy... They are in the process of a fairly major remodel and expansion. The showroom was little more than an office space with unfinished drywall and a few tables and chairs. The sparse, uncomfortable environment is understandable during this expansion process. Overall, it was a good experience. If all goes well with the vehicle, I would not hesitate to buy from Napleton Imports in the future. The true test will be their post-sale customer service.

JaRod

Feb 21, 2014

Came in to see I car I saw on the internet. The price at the dealership was higher than the advertised price. When asked, they replied that the internet price has an asterisk stating all fees are not added in and they would not honor the price. The salesman also said that his quoted price was "out the door". Turns out that wasn't the case either as that didn't include taxes and fees. The only thing out the door was me! I left completely dissatisfied with how I was treated, not to mention the experience took over 2 hours when there were 2 people in the dealership on a slow night. Beware!

Steve J

Feb 20, 2014

After visiting several Kia dealerships, Ed Napleton's was head and shoulders above the rest. Friendly, knowledgeable staff, competent, superior pricing, cooperative all around. Perry and Margaret were great to work with, and even gave us rebates we were not aware of. The negotiating process on our 2014 Soul+ was very comfortable. Highly recommend working with this dealership on your next purchase.

Blnk

Feb 16, 2014

Purchased my second Acura. Very easy and the salesman was very help full and worked for me!

Mr. John

Feb 7, 2014

We enjoyed the whole selection procesd. This is our second KIA vehicle from Ed Napleton and we probably will plan to return when that time come

Cheryl R.

Jan 28, 2014

Would highly recommend David T. He was very polite and courteous. He pulled the car in we wanted to see since it was below 0 outside. I give him kudos for putting up with my husband's unique sense of humor. He was patient with us and answered all of our questions. We are very happy with our purchase!

Adam

Jan 25, 2014

I headed over to Ed Napleton's Acura/Kia this past weekend and was able to get a great car (2013 Ford Escape SEL) and a great price. My salesperson (David Traywick) and the general manager (Perry Galecki) were very helpful and were easy to negotiate with. I would highly recommend at least stopping by to see what they can do, they were very friendly and polite. Five Stars.

Peter Gordon

Jan 15, 2014

I have been coming to this dealership for years and never had a bad experience. Vince was my salesman and over the years we have built a great understanding. I explain to him what I want how much I'm willing to spend and he delivers.

Billy E.

Jan 7, 2014

Peter M. was my salesman and was not pushy and willing to work with me when I wasn't comfortable with a specific figure. I gave the buying process 3/5 stars only because the processing of my purchase took 3 hours from our agreement to me driving away. I doubt this is typically (they seemed busy), but I cant review it based on anything except my experience. Overall, a very pleasant experience and I would definitely go back in the future.

Lillith

Jan 7, 2014

Called about a car they had listed ont the internet. Asked how negotiable the price was. They said I have to come in and drive it. I drove it and was told the price was firm. I was asked why I would drive a car that was too high for my budget. Wish they would have said the price was firm from the start. I would not have wasted my time. Went to another dealer that didnt play "games" and treated me better. I am happy with my new car purchase from another dealer. I thought while I was there that if they made me feel uncomfortable trying to make a purchase, how would they treat when I need repairs.

shawn rogge

Jan 6, 2014

David my salesman was awsome. He did alot of research for me prior to me buying. When I arrived after 2 hour drive in not the best traffic he fed my kids and myself and made sure the kids were taken care of while got our deal done. He will be my salesman the next time I buy. I will also send my friends to him.

Shawn

Jan 4, 2014

David T was a fantastic salesman. He worked very hard to accomplish what others weren't willing to. I highly recommend him to anyone looking to purchase a vehicle. He even fed my kids while we were waiting. Class act!!!!!!!!

Mike H.

Dec 30, 2013

I had a very comfortable and enjoyable experience while purchasing my Kia Optima from Napleton Acura. I did not feel pressured and I had all of my questions answered by Dan Mulcahey my sales associate. I had been to several dealerships and done extensive on-line research and Dan came through with the best deal to suit my needs.

Tracy

Dec 28, 2013

This was my second time buying from Ed Napleton Acura Kia. I would not buy any other car. I finally had the chance to buy my car I have always wanted and that was the Soul. Vince my salesman made it easy to understand everything I was getting into and made the whole process fantastic. The service is always top notch there as well. I wouldn't go anywhere else.

kim mccormick

Dec 27, 2013

Sales person was wonderful and helpful. She followed up with me after my purchase to see if i had any questions about new vehicle.

Mark

Dec 21, 2013

Great service, large selection, friendly employees. All lead to a great experience and purchase/

LPena

Dec 19, 2013

Great Service from the first time I purchased my very first new vehicle! 19 months later I went back to get another new vehicle and was able to get new 2014 Kia Sorento at a lower interest rate. The service and professionalism from our sales person Vince Balachia made everything easier the second time around! will definitely recommend everyone to see Vince Balachia at Ed Napleton's Kia!

Just looking

Sep 6, 2013

Did not offer any printed offer. Did not offer a business card. And when we communicated via e-mail with the internet sales person, they apparently had no knowledge of our previous visits. Seems very disorganized.

Paul

Mar 5, 2013

Don't waste your time with them. I bought a car from them couple years ago even got the extended warranty.The car looked great but it was a mistake getting it from them It was a complete joke after driving the car for 2 months they had to change the cylinder block took them another 2 months to complete the work. People be very, very careful doing any business with them !!!!!!!!!!

Kia Shopper

Sep 26, 2012

While I am only in the shopping stage of the car buying process, I appreciate the customer service I have received online and via email from Ed Napleton Kia. They are prompt, straightforward & honest- all qualities I appreciate very much.

bubba

Sep 1, 2012

Thanks to the great and well mannered sales associate. My car buying experience was as painless as can be

Shooter

Aug 27, 2012

I bought a certified pre-owned Acura from these guys on Saturday. It experience was the best I've ever had buying any kind of vehicle. The Internet Sales Manager, Ted Saras was a pleasure to work with. Straight shooter and no games. Got out of there in 60 minutes after we agreed on the price. I whole heartedly recommend Ed Napleton Acura. Keep up the good work.

Kathryn

Apr 13, 2012

We just purchased a new Kia Soul from Napleton Kia in Elmhurst. The entire experience was low pressure and relaxed. Scott Hoffman (our salesman) focused on listening to what we were saying and letting us find our way around the lot, answering all the questions we had without shading the answers in the "This is the car for you!" manner we heard from other dealerships. He didn't try to up-sell once he saw what we were leaning towards. We agreed on the price of the car before discussing financing or trade-in, another nice change from what I had come to expect to fight off based on my experience with other salesmen. Angel (sales manager) and Philip (financing) also treated us with respect and didn't "go in for the kill" on add-ons. If you want to shop for a new car without all the hassle and be treated well then please shop here. Kia should be glad to have such a nice group of folks representing their brand.