Used Cars for Sale at Fairfax Motors, Inc. in Fairfax, VA

Kim

Sep 2, 2016

I bought used Mercedes S430 from Pauline Ball. She really knew her stuff and was easy and personable to deal with. I highly recommend this dealership in general and Pauline in particular.

dcslimy1

Aug 25, 2016

My experience at FairFax Motors far exceded what I had expected. Pauline Ball(Who is a wonderful beautiful lady) contacted me promptly after my email. She had the car ready for me to check out when I arrived. She showed me the carfax and told what she could of the car's history. She was a joy to talk with during the testdrive. As far as I'm concern Laura Davis is a godsend. She was pleasant, patience and took her time to get me a better rate(much, much) then my bank had offered. I have absolutly nothing bad to say about the car, a 2008 S60 Volvo, deal or any of the staff at Fairfax Motors

Wallace Herisse

Aug 24, 2016

I bought a car at Fairfax motors yesterday. I drove five hours to get there and it was worth the driving. I met this great salesman name Pat who is very down to earth and a true New Yorker with the most sense of humor. The staff there are excellent and very professional. Laura, the finance director did a great job finalized the deal in less than 3 hours I was driving home in a beautiful and immaculate Lexus . I wasted no time and I am very satisfied with the service. Wallace Herisse JrNew York

db

Aug 6, 2016

I contacted this dealership about an S80 Volvo, they had for sale. They returned my emails and telephone calls promptly and told me the car was sold. So, I don't have the experience of an actual transaction; but they did return my call, regarding the vehicle.

ImWithHer

Jul 26, 2016

Even if you're not looking for a car, just coming here to meet Ms. Laura is worth it. However, if you are looking for a car, coming here to buy one is definitely worth it and Ms. Laura is the cherry on top. I had a great experience with the staff.

Mahyar

Jul 22, 2016

I recently purchased a Mercedes Benz ML350. People working in Fairfax Motors are very friendly and helpful. They don't waste your time by offering you a high price and give you discount based on over priced vehicles. Their prices are very true based on cars. Cars are handpicked and in excellent conditions. When I wanted to buy my car I researched the marked and spent a lot of time with other dealers. No other dealers were this much honest and friendly I believe they are the best in the area. I am 100 percent positive and would recommend them.

E350

Jul 18, 2016

They have quick and diligent staff, which translated into an excellent purchasing experience. The dealership was transparent in all aspect. In example, the negotiation of the "out the door price" was upfront (no hidden fees). The sale experience did not end with the purchase. They made sure that I promptly received my registration, tag, and title. So far the car has met/exceeded my expectations. I would recommend this dealership to my friends and family. --> Sales Rep: Pauline Ball--> Car purchased: Mercedes Benz E350 4 matic

Anthony Jordan

Jul 10, 2016

The Team at Fairfax Motors made the purchase of me dream car easy. This was a total surprise that I could get this car after loosing my business. I am really thankful for how they made sure this process was easy and rewarding. Great Job guys! Pauline, Mike and Laura. Regards Mr. JORDAN

Pat

Jul 1, 2016

I purchased a 2013 Infinity JX35 from this dealership. The staff was extremely professional and friendly. The sales person, John Clark made the buying experience easy. No pressure or sales pitches.From the beginning of the transaction , through the financing, I felt at ease. I would definitely recommend this dealership to anyone who is looking to buy a used vehicle.

patrick_and_suzanne

Jun 28, 2016

Very responsive from first test drive, to negotiations, to financing. Pat, Pauline, and Laura were great to work with and helped me get into a quality, used, third car for my family

Scott Roth

Jun 28, 2016

It was my first time buying a car, I went in not knowing where to start and a bit apprehensive. I found Fairfax motors to have a great selection at reasonable prices. After meeting with John Clark I found the whole experience to be much more relaxing and he walked me through the whole processes in a friendly and patient manner. He even managed to make me laugh a good number of times with his witticisms. I would recommend this dealership and this salesmen to anyone who wants to make the whole car buying purchase as unstressful as possible.

jay_boogie35

Jun 12, 2016

As a first time car buyer I had a great experience with the staff of Fairfax Motors. I was introduced to Pat who helped me pick out the Toyota Camry I came looking for. He gave me great details about the vehicle that really helped narrow my choice. There happened to be a couple who also wanted to buy the vehicle but Pat made sure that I had first dibs! I was very grateful of the deal that I got from Fairfax Motors. Mike, who is a manager at fairfax motors also made my experience worth while. This friendly staff makes your car buying experience fun and easy. What astonished me about this dealership is that they even gave me a ride back to the metro station! shout out to Marcelo and the rest of the staff for taking care of me and leaving me in a wonderful car. Truly blessed!

Patricia

Jun 10, 2016

I had to write a review for this dealership simply because it was the best and easiest car deal I have ever made. I searched for several months and finally found the best deal here at Fairfax Motors. I think I met everyone in the place before my deal was done. Everyone was so friendly and helped me with my financing. I got a great rate and even a better monthly payment than I expected. And I didn't have to sell my first born to get the car. I know the car I purchased is dependable and will last for years. I want to thank the owner Andy for giving me peace of mind in this purchase!!! I am sending all my friends and family to you! Stock up your inventory please!

Richard borges

May 20, 2016

Staff is super friendly, vehicle's are exactly as described as online listing. Hassle free, great negotiations. Test drive is great, good price on sales. No sharks! Highly recommended.

Mike

May 3, 2016

John Clark was so helpful. I thought I knew the car I wanted, but when I saw it, knew it wasn't right for me. He gave no pressure on me to buy any other car, but was extremely helpful in showing me other vehicles, allowing me to do some reasearch about them on his computer, etc. The rest of the staff was also extremely helpful in the details of the sale, registration, etc. overall, a very good experience. Would definitely recommend!

Wahid Youssef

May 3, 2016

I can speak for the whole dealership (Fairfax Motors) as it was really professional, but this review is mainly for the customer service that Pat Warren Sales Consultant is a Superb Professional provided me with while purchasing my new car here. His customer service is exemplary .I usually do not give a five star rating but my experience here with Pat was so exceptional that he really deserved it. He went above and beyond by helping me through nervous breakdowns to getting every single detail right regarding the car purchase. For 2weaks, he worked with me, checked in from time to time to give me status updates and even sent me photos. Every question was answered and we traveled from Fairfax to around area to test drive the car. He gave me a competitive price all the meanwhile as painless and efficient as possible. From arrival, through test drive through purchase took 2 hours. I got the right car at a very fair value and Pat was proactive on explaining everything to me throughout the process.Believe me, I called dealerships all over the region and nobody could beat the deal he gave me. So don't waste your time, contact Pat (Fairfax Motors) and make this your first and last stop. Pat is respectful, genuine, and truly professional. That is what I call a true professionalThanks also to the manger; he is very smart, neat and respectful.

123CsB123!

May 2, 2016

I had been looking for a BMW M6 Convertible with 1-2 owners, clean CarFax, low miles, loaded with options at a good price! It was a tall order but Rebecca, Laura, and Pat had the right car at the right price! They provided great service and assisted with the transport back to Il. It was a smooth transaction and I would recommend them to anyone looking to buy a high-end used car.

Addis

Apr 28, 2016

i had a very pleasant experience at the Fairfax Motor Dealership. John Clark was helpful through my entire process. Great Service ,friendly Sales persons no pressure . Professional service. Very satisfied.

Addis

Apr 28, 2016

i had a very pleasant experience at the Fairfax Motor Dealership. John Clark was helpful through my entire process. Great Service ,friendly Sales persons no pressure . Professional service. Very satisfied.

smart car

Apr 28, 2016

Not only did I get an excellent deal on my car everything was handed perfectly.Pauline was able to do most of the work via text and phone so I was in and out in less than an hour driving home my new to me car

KR_JK

Apr 19, 2016

I walked into the dealership without an appointment and I was quickly greeted and helped. Everyone was welcoming and extremely friendly. As usual, the purchasing process can take long but Pat and Rebecca made me and my family feel very comfortable. They even ordered us lunch! :) I definitely recommend this place. I finally own my dream car thanks to the awesome team in Fairfax Motors.

woodrow winchester

Apr 6, 2016

I had a desire to purchase a Mercedes S550. I did months of research before finding a vehicle that met my choices. Fairfax Motors had a great web page presentation. I made a call and Pauline Ball answered the call. This was the beginning of one of the most exciting and professional auto buying experiences that one could experience. In addition to a great initial presentation by Pauline, Rebecca emailed me a proposition. After this, the game was on. Prior to phase 2, I had paid to have a car shipped to a local dealership for review. After the car arrived, I was not pleased with the car. The web page presentation was no where a true presentation.After gaining confidence in Pauline, my wife and I drove 250 plus miles to see the auto. After arriving at the dealership and looking at the auto, it was a fact that Fairfax Motors web page accurately displayed the vehicle.We decided to purchase the auto. At this point, we were introduced to the closure of the deal. Laura Davis with her personality and desire to make the sale, went to work. She went to work and found the desired financing.The deal was closed. License tags were processed in a timely manner. Everyone at the dealership response to my calls and make me feel important.I recommend this dealership.

mcrunner1

Mar 5, 2016

Great customer service from Patrick and Laura from day one. I've had the car now for just over two week and still loving it. Beautiful car! Great experience!

Honda Civic User Car Purchase

Feb 27, 2016

Very pleasant experience and they helped in choosing the right car and provided good deal. I would recommend visiting this dealership. Wish you the very best

FaithWins

Dec 28, 2015

Bought gr8 ACURA atFAIRFAX! At 1st, I was jades, suspicious, skeptical BUT the fact that the dealership honored Sunday's - impressed my spirit as did the voice of the man on the voicemail recording. I was approved after a conversation and polycarbonate with the no-nonsense Laura in finance who stood behind her words when I arrived in her office from Maryland. I test drove the vehicle with knowledgeable Pauline! I Bought my gorgeous Burgandy well-priced ILX in 2 days even tho I'm picky and was in no way desperate! The BLACK BOOK (not simply the KBB) showed that I was getting a great deal! CARFAX showed one owner and no accidents and vehicle was serviced by ONLY ONE ACYRA DEALERSHIP and only for routine maintenance! I am &hard2plz and jaded about car buying BUT I must say God led me to FAIRFAX - my type of dealership!!! .Permanent tags arrived 2 wks early even though I'm out-of-State. Do your research car buyers and visit FAIRFAX ! The ACURA I bought there is awesome - clean, no imperfections, car manuals look like new, I'm lovin it! Ty FAIRFAX MOTORS, Laura, Pauline!!!! (Pauline, the Comic Relief was something else - lol - inside joke) =~> Maris! Christ bless us all! Merry Christmas!

Terry R

Dec 12, 2015

After my first visit to the dealership, I felt like every staff member was there to help me. Everything went smoothly, everything was explained to me and I felt no pressure to make a decision. Sales people went out of their way to find the perfect care for me and office staff had all the paperwork available on time and explained things to my satisfaction. Patrick did a great job of coordinating all activities. I would highly recommend Fairfax Motors to anyone looking for the perfect vehicle, whether it's a car currently on the lot or one that you want them to find for you.

NoName

Nov 30, 2015

I have a 100% electric car that I miscalculated the mileage on and ran out of juice at their location. Without a moments hesitation, they took me home to pick up my charger and let me plug into their outdoor electrical outlet for as long as I needed to. I'm not in the maket for a car right now, but when the time comes, I'll be sure to check these nice folks first!

Rick

Nov 22, 2015

Fairfax Motors went the extra mile to make sure I was 100% satisfied with my purchase. Excellent customer service! I recommend this dealership without reservations.

danielleem92

Nov 21, 2015

I initially went in to just look around and saw a car i really liked. Mike had excellent customer service. Helped make the buy smooth.

Reid

Nov 11, 2015

I was looking for a low mileage Mercedes S550 with all the options in a specific color. I talked to a good many dealers who wanted to sell me what they currently had in inventory but the folks at Fairfax motors suggested they take the time to look for the car that I wanted. They gave me a ball park price, explained that it may take some time to find and kept me posted on their progress. It was a difficult search that took close to 4 months but they found the perfect car at the targeted price. In several cases they identified cars but suggested I pass on them due to small issues as they knew what I wanted. It is a rare business that will risk making a quick sale to totally satisfy the customer.The entire sales process was painless and extremely professional. Clearly this is a business built on referrals and repeat business. I highly recommend Fairfax Motors.

2005C6Vett

Nov 4, 2015

i just bought a corvette from Fairfax Motors and I am an older person so I have had many cars in my life. The hardest part is usually the pushey sales person and then the finance person. But at Fairfax Motors I was treated with the utmost respect . Pat Warren was friendly and very likable and no pressure on me or my wife. It was like he was my friend all my life and we worked out a great deal and i got the car that day. He is a top of the line salesman and Fairfax Motors should be proud to have him as an employee. Then the finance lady Laura worked the numbers so I could get the best payments possible for me . she went out of her way to make sure everything worked smooth and fast as possible. Laura is another person that the Fairfax Motors should be proud to have someone of her caliber working for them.So long story short I was very impressed with the service it was the best i have ever had at a dealership . Oh yea Great car !Jim and Jeannette Mitchell

carbuyer

Oct 18, 2015

This dealership was easy and friendly to deal with. No pressure, seemed to be honest and candid about the car we were interested in (and ultimately purchased).

Lexy2010

Oct 18, 2015

Joe Everett provided very good service during my purchase of a 2010 Lexus RX350. He was very polite and responsive to my requests. Laura in finance worked hard and was quick to get financing for me.

Dbe

Oct 17, 2015

Joe Everett provided great service. Let me pick the vehicle I wanted with no pressure and was very responsive to my requests. Laura in finance worked hard to get good financing for me.

Fulbert

Oct 17, 2015

I was looking for a specific model that I found at Fairfax Motors through a commercial website. I am glad I gave them a call because I was able to make an appointment to drive the car. I felt so comfortable with the personnel of this dealership who was able to explain and guide me trough the process of getting my car. The time I was leaving I was really satisfy and also, when I called later for an issue I had, they came to assist me in a timely manner. I would definitely recommend this dealer to all of my friends.

J & B

Oct 15, 2015

Car-buying is one of my least favorite experiences, but today my husband and I visited Fairfax Motors--and I've changed my mind! We found a car listed online that peeked our interest. We dealt with Joe and Andy and as other reviewers have noted, they were not "pressure" salesmen. Unfortunately I cannot remember the name of the gracious woman who handled all the paperwork. The whole transaction was friendly and professional. And--we love our purchase! We'll be back the next time.....

wishmaker12001

Sep 28, 2015

I purchased a used car over the weekend and had excellent service. The finance department, Laura, was very honest and clear with my obligations and monthly payments. Everything I requested for the car was improved and delivered in quick time. No hesitations and very professional attitudes from Manager to sales, Pauline. I am very pleased.

thatmattguy

Sep 13, 2015

We drove two hours to see a vehicle they had listed online. We dealt with Vincent and the whole transaction was great. No pressure and very helpful. I would recommend them for sure.

asiandriver

Sep 11, 2015

After initial purchase of the vehicle, the sales person was of no help or assistance when the car tags were needed. Vince only cared for the business and had no intention of aiding the customers after the deal was done. Overall poor customer service and a lack of hospitality.

MaryMD

Aug 5, 2015

I recently purchased a Honda CRV from Fairfax Motors and, from the time I entered the building until I signed the last form, the agent, Patrick, and the finance person, Laura, made me feel so welcome and treated me like they had known me all my life. They were very friendly and worked with me to make sure I got the vehicle I wanted at a monthly payment that will be comfortable for me to pay. I would strongly recommend this dealership to anyone looking for a vehicle.

EFB

Jul 29, 2015

We recently purchased a car from Fairfax Motors and the process was a stress free and great buying experience. We strongly recommend coming to this dealer for the purchase of your next used car.

jackb

Jul 21, 2015

My salesman Vincent was very helpful, knowledgeable and kind. No hassle, just great buying experience. The staff was very helpful from start to the end.

John21

Jul 12, 2015

I'm most thankful to purchase my first car with Fairfax Motors. Almost the whole entire staff was helping me with getting this certain car i had my heart set on. I appreciate Vincent for staying in contact with me over the phone making sure I had transportation to the dealership and that everything worked out well. Appreciation goes to Laura, Zach & Troy for coming through with a good deal for a first time buyer with NO CREDIT HISTORY. I left there with a great car that I feel good about.

Melissa

Jul 11, 2015

I drive by Fairfax Motors every day and dream of owning a convertible! Today my dream came true thanks to Vincent and Laura--they were terrific! Vincent showed my husband and me a BMW convertible--without even asking, he got the key, put down the roof and invited us to take the car for a test drive. He gave us time to test drive the car and he readily answered our questions. When it came time to talk price, he had all of his research ready and available--at no time did we feel that he was hiding information from us or give us a "sell job". Fairfax Motors was busy and we had several appointments but it was no problem! Vincent and Troy told us to come back a couple hours later! We were able to get things done and come back at a time that was convenient for us! When we returned, Laura had all of our paperwork ready and waiting! Laura is a true professional and walked us through all of our options with ease! We felt really comfortable knowing that we were dealing with a person who was clearly an expert in financing and warranty options! I would recommend Fairfax Motors to anyone! Thank you Vincent, Laura and all of the employees at Fairfax Motors! We feel like part of your family!

Tim

Jul 6, 2015

I've bought about 10 cars over the years and this was the best car-buying experience I can recall.Vincent Wasson was an exceptional salesman - he was proactive and customer oriented - he made the entire process enjoyable and continued to be involved and supportive after the sale was completed. He was instrumental in helping secure improved trade-in value for my old car as well. Mike Kim was also extremely accommodating and efficient in completing the transaction.Together with Vincent, they were a great team and helped quickly reach a fair cost for the car and my trade-in vehicle.

HChord

Jun 17, 2015

Let me start this review by stating that there is not a single sustainable used car dealership in the nation that is not focused on making a profit; this is why they exist. So, the mark of quality is in how the sales staff treat customers and provide them with transparency and information. And it's worth noting that any car buyer can dramatically improve their car-buying experience at any dealership by simply doing the homework; know the vehicle, know the market and research the dealer.In this regard, my recent purchase of a used Toyota Highlander at Fairfax Motors was a great experience. Daniel Fuentes is new to the dealership, but proved himself to be possessed of a customer-focused attitude that will serve him well. He provided stellar service and immediate, responsive and knowledgeable support; especially commendable when taking into account dealing with a demanding buyer like me. There was only one hiccup in communication regarding the transfer of plates to the new vehicle, and he handled it deftly and with grace, though it required revising some paperwork to resolve the situation as I wished. On top of all this, he genuinely loves cars, the business and interacting with people that's something that cannot be taught and should be valued in a salesperson.On the financial side, Laura Davis in the back office was extremely friendly and informative, taking the time to explain in detail the itemized charges over the phone to my satisfaction. She provided maximum transparency and there were no ridiculous or contrived charges that some dealers will incorporate into their sales price.The vehicle itself was in amazing condition, as did appear to be the others in their lot. Although it has more than 100k miles on it, it is exceptionally clean, the engine performs beautifully and it includes all the features I wanted, along with a few bonus features.As I stated up front, all dealers are in this business to make a profit, so if you hope to get the exact vehicle you want at the price you want, then it is incumbent upon you to do the research and come prepared. The final price was only a little more than I wanted to pay, but only due to my needing it immediately and not having the luxury of time to wait for another price drop. That being said, Daniel was willing to engage with his manager several times during negotiations to bring their price down to an acceptable level. (To be honest, considering the quality of the vehicle, the asking price was already fair and the final price was a good deal I did mention I'm demanding, right?) Fairfax Motors was a two-hour drive from my residence, but it was worth the trip to make this purchase and I would recommend dealing with them in the future.And Daniel thanks for recommending that restaurant; it was a great dinner to celebrate the new vehicle purchase!

stevo

Jun 6, 2015

met Pauline after doing a search for a Mercedes S class late model and she was courteous, efficient, and most of caring. Her personality sold the car for me and I am a salesman.Secondly, when we went to get financing(which we had) we met Laura Davis and she was as genuine as Pauline which made the buying experience even more satisfying. She didn't recommend the financing that we had approved but searched for a better deal.Just good people who did not pressure us or keep us in the dealership all night.Would highly recommend them again.

bidou9000

Jun 2, 2015

After a terrible accident on black friday (pedestrian vs car type of accident) and after having been in the car rental industry for 3 months, it was time to finally buy our replacement car. My husband is an avid researcher and only gets the best deals possible. He finally found it: a beautiful Mercedes R series from 2007...immaculate! It was a done deal. The car is gorgeous. Aaron, my husband, dealt with Pauline and and she was amazing and knowledgeable. I was to join Pauline and Aaron after work so we could finalize all the paperwork. Laura was taking care of the financial and paperwork matter. Both women are extremely professional, helpful and knowledgeable...we could not ask for better service. Aaron and I were in a hurry to go get our girls so we hastily finished the paperwork and drove off...the next morning I was not so sure about the car anymore. My coworkers told me I should exchange it for something I would enjoy driving etc. I had had no time to test drive it, had no idea what a solid and powerful car was supposed to do having driven those new super light and flimsy cars form the rental company. Aaron talked to Fairfax Motors and this time we had a nice discussion with Ace. Laura came in for more paperwork duty but also because she was concerned about me. They truly are caring. They really wanted to please their customers and would go through length to have me satisfied. That day i test drove another Mercedes....and it felt like my own...and Laura said something to me that made a difference. She said I was too use to driving the cars from the rental company and the Mercedes, BMW etc are a totally different feel. So i took her advice, after driving the other Mercedes I understood what she meant, and I felt in love with my car...we named it Gus the Bus...my 3 year old loves it...Anyways, all this to say that Laura, Pauline and Ace were fantastic. We feel at home with them and they really go above and beyond to make sure we are satisfied customers. They are really friendly and caring and really know how to take care of you. My husband will need a new car soon and we know for sure where we will be shopping!

atlPeter

May 22, 2015

Buying a car is an experience a lot of people dread, but buying a car in Virginia when you live in Atlanta (my case) compounds the potential for a negative experience drastically. I have to say that my experience with Fairfax motors, Ace and Mike my (salesman) was the easiest and best car buying experience I've ever had! Ace was in constant contact from the beginning. Showed absolutely no reluctance to my request to have the BMW I was considering driven to the local BMW shop for a pre-purchase inspection. They drove the car there and picked it up when its was done. That showed me that they had no fears about the quality of the car. Then they didn't even require a deposit for me to hold the car until I got to DC two days later (the local dealer in Atlanta wouldn't even hold a car when I gave them a deposit and sold a car out from under me - typical smarmy car dealer tactics : not Fairfax). Then Ace had a person drive to pick me up at the airport to get to the dealership to complete the transaction (1 hour roundtrip); again no reluctance on their part to do so. No pressure at all once I got to the dealership and was closing the final deal. The car was everything Ace and Fairfax said it was; a great BMW 335xi. Price was fantastic. Drove back to Atlanta with no problems.I would definitely buy from Ace and Fairfax again, and would give them my unequivocal recommendation for others to do so too. Compared to the interactions I had with the local BMW brand dealership here, Gl**al *mport, Ace and his team were far more professional, courteous and on the "up-and-up" than the bigger brand, bigger dealership. Thanks to Ace and team for the excellent service and great purchasing experience!

planner

May 21, 2015

Found a one owner, low mileage 2006 Lexus LS430 in superb condition. Fair price, great service. No problem with having my mechanic check it out.

drrussell

Apr 22, 2015

I, like many others started my search at the dealer thinking the inventory selection would be superior. I noticed that the search was becoming more difficult due to the color,make,model, and specific amenities I was looking for in a vehicle.I searched on Auto Trader and Viola'..there it was, exactly what I wanted located at Fairfax Motors!From the moment I made my first phone call to Fairfax Motors, I felt totally comfortable.Vladamir, the representative I initially spoke to was extremely inviting and made me feel like I was starting a relationship with a business that would treat me well. I made an appointment to come in to Fairfax Motors same day to view my now newly purchased Range Rover:)When my husband and I came to test drive the vehicle with Vladamir, we received a warm greeting. Ace and Pauline, who were more experienced were there to offer any additional help and recommendations. I really liked how they took Vladamir under their wings and helped him with any questions he had in assisting my husband and I through the process. I didn't feel that it was a bunch of sales reps competing for a sale but more of a family working together. For me, that creates a comfortable environment and says a lot about the integrity and ethics of Fairfax Motors staff. After making a final decision on the vehicle came the most important portion of purchasing, the financing. Laura Davis was unbelievable to say the least! She worked very hard to get the best financing possible. She is extremely knowledgeable with over 40 years of experience in this area. We felt a genuine concern and interest from her in making sure we were comfortable with the terms of the agreement.Within two days, I viewed, test drove, and purchased my vehicle. I felt that each of the individuals listed helped me enormously in making my final decision. Total professionalism from start to finish!! I would highly recommend Fairfax Motors to any friend,foe, or family member! :)-Dr. Russell

love cars

Apr 18, 2015

We have purchased many luxury cards from luxury dealers but this was our first time using Fairfax Motors to purchase a Mercedes GLK 350. They were outstanding! The dealership is not very large and this is a good thing. They have a great selection of luxury cars and they are competitively priced...in fact, quite a bit lower than the larger dealerships...hope it stays that way! They truly work to please their customers...and we have very high expectations when we are spending our money. There is a nice team culture which is evident from the top...no gaming and dealing. The leadership is clearly on the ball...referring to Ace who is the Manager. We had the opportunity to also speak with the owner, Andy, and it is clear that the tone is very effectively set from the top. Laurie Davis was very sweet and patiently answered all the questions that we had about our financing options. Last but certainly not least, is Daniel, our sale associate. Very professional, polite and although he is new to the Company, he was keen to find answers to our questions from his very supportive colleagues. I hope that Fairfax Motors maintain this very unique culture since we will certainly call on Andy when we are in the market for our Mercedes SL 550!

Darea

Mar 18, 2015

I came up from Hampton Roads to get the car and it was worth the travel. I made a decision on the type of vehicle I wanted and test drove many others over the last month. I have been going to big dealers thinking they had the best options but my experiences were horrible and the vehicles were beat up (smelled, noises, dirty, overpriced) and most of the customer service was garbage...It is crazy how they still blow smoke and bs your way with access to so much information! I then talked with Pauline and she assured me that I would not be disappointed if I made the travel up there for the car...she was correct and the car was everything they described. The cars are in wonderfull condition and I never expected a pre owned dealership to set the bar that high! They offered a great deal and great product with welcoming customer service! If you are in the market for a vehicle that they offer then take a visit for sure!

pattygirl

Mar 17, 2015

We got there early, right before they opened and they still greeted us, with a smile. I had a couple of cars in mind and Paulina showed them to me no problem. She was really friendly. Once we bought the car they drew up the papers and got us in our new ride. I will buy from them the next time I am in the market.

rcdo76

Mar 13, 2015

Ace, was great. Great leadership, definitely sets a great standard to great customer service. Easily notice by the rest of the staff. I was quickly greeted and treated like family. Pauline my sales person was awesome. Personality was great, made the day easy and fun. Even between other deals I never felt left out. There was always someone there checking up on me and referring to me by name. All in all the best experience I've ever had buying a car. Would definitely recommend FAIRFAX MOTORS. Thanks to Ace, Pauline, Omar and Laura you guys were awesome.

bshonubi

Mar 3, 2015

This dealership came across as positive in their approach in making sure that as a customer, I did not leave feeling any kind of rejection. Both Laura and Michael were very welcoming and did all they could to make sure they got me the best deal and a bank to finance the vehicle. I will surely recommend the dealership.

Derrick15

Mar 3, 2015

Excellent customer service.nice people.will come back any time.this people made our time at the dearship worth it. Micheal Webb is a very professional person.thanks again for your help.

6ft5jw

Mar 2, 2015

I was in the market for a used SUV and the professionalism and service that Michael Webb provided was undeniably the best that I have ever received. Mr. Webb did not make me feel rushed, he was patient with me and encouraged me to take my time which is important to me when making a financial decision of this magnitude.

Jon

Feb 23, 2015

This was a terrific car buying experience and I would recommend this dealership to anyone looking for a quality pre-owned vehicle. I had gone to several dealerships explaining the models and price range that I was seeking and then waited for replies. Most of the dealers did not follow up with me, however Fairfax Motors went out of their way to communicate with me and look for a beautiful car at a very reasonable price. I purchased a 2011 RAV4 for my daughter and Michael was very knowledgeable about the vehicle and its operation. When it came to signing papers Laura was efficient and made the process zip by without any hard selling points; she was very respective of my time and didn't drag on the process. Overall, a wonderful car buying experience. Probably the first place I will go to when we need to purchase our next car (hopefully not for a while).

JCS

Dec 31, 2014

Inquired about vehicle from USAA online. Mr. Web contacted me via telephone and email to let me know all the details about a '09 BMW 535i of interest. I was in Hampton Roads area so there had to be a level of Trust and confidence before traveling the 3 hours in a rental. Also, there is a lot of needed maintenance records and assurance with this particular vehicle - in short, I was confident Micheal was not selling me a lemon- for double measure I got it checked out by a local BMW dealership and it was clear.Thank you ,Marlon Bolanos and Michael Web at Fairfax Motors! Great, quick, and kind service first type of team!

Danny3737

Dec 9, 2014

I consider myself a difficult customer when buying cars, but Michael and his whole staff made buying a used RAV4 a pleasant experience. Michael listened to what I was looking for in a car and price and put together a very fair offer for a very nice car. I would definitely recommend them to anybody looking for a car.

Vepps

Dec 1, 2014

An excellent experience. Michael was knowledgeable of the Mercedes Benz line of cars. He was patient while I. Made up my mind. He assured me that the car was mine a did not use high pressure tactics. He made me feel like a family member.

Father who loves his family

Nov 26, 2014

I had no plans to buy a car until mine was totaled in New York by an unlicensed driver. Luckily, my family was OK despite being rear-ended on the Long Island Expressway. It was a scary experience and that's why I appreciate the understanding and care provided by Fairfax Motors. I wanted a safe car without the usual pressure by new car dealers and their young sales staff ... and I found it with sales professional, Michael Webb and owner, Andy Gurowitz. Each was concerned with, first, the health of my family and, second, with selecting the right car for me in a non-pressure environment. Mr. Webb pre-selected and prepped a MBZ and BMW and let me decide which car worked best for me. I was very impressed they trusted me to borrow the MBZ overnight. Their financing was unbeatable -- two local banks couldn't come close. The MBZ was the perfect choice because of its safety, quality, elegance, and price. You won't find a bigger fan of Fairfax Motors than me. Go somewhere else If you're looking for overpriced cars, high pressure sales tactics, repeated calls and emails, and so called "expert" sales staff with barely any experience. Go to Fairfax Motors if you want a family-owned business that knows cars, has great selection and pricing, and treats you with courtesy and respect.

Kathy J

Nov 21, 2014

Many thanks to Michael Webb and the Fairfax Motor team. Prior to our purchase we researched and shopped at several dealerships for my Lexus and walked away for one reason or another. This experience was pleasant and professional with no hard sales tactics and everyone was so nice and accommodating to all our needs. I would also like to express that I was very impressed with how the car was spotless and presented like a new car. I can honestly say that I dont feel like I bought a used car I bought a previously loved car. I will definitely recommend everyone I know to Fairfax Motors and I will make sure they ask for Michael. He made the entire experience easy and stress free! Thank you Michael did I mention that I love my Lexus?

Dawn L.

Nov 12, 2014

I don't usually write reviews but wanted to share my wonderful experience. I had been in the market for a new car for a little while and upon arrival at Fairfax Motors I was welcomed by Michael, he took the time to find out my needs answered all of my questions and was very upfront and patient. I am now enjoying my new Lexus. Thank You Fairfax Motors!

Kathleen Marie J

Nov 7, 2014

Many thanks to Michael Webb and the Fairfax Motor team. Prior to our purchase we researched and shopped at several dealerships for my Lexus and walked away for one reason or another. This experience was pleasant and professional with no hard sales tactics and everyone was so nice and accommodating to all our needs. I would also like to express that I was very impressed with how the car was spotless and presented like a new car. I can honestly say that I dont feel like I bought a used car I bought a previously loved car. I will definitely recommend everyone I know to Fairfax Motors and I will make sure they ask for Michael. He made the entire experience easy and stress free! Thank you Michael did I mention that I love my Lexus?

George J.

Oct 22, 2014

Fairfax Motors and especially Michael Webb make for a Top of the car buying experience. I placed my inquiry on the website and Michael was very professional with his approach to my car buying needs. I felt welcomed and appreciated by him and all the representatives I met at the dealership. Although I was a little apprehensive about making the trip from Maryland to Virginia, immediately upon arrival I knew I had made the best choice. The 2007 S550 was impeccable and nothing less than what Michael and I had spoke about on the phone. This is my second S series purchase and the buying experience is a very important part of the process when shopping for a high end import. Michael had outstanding knowledge about the vehicle and its operation and all my questions/concerns were satisfied. The rest of the staff(sorry I'm bad with names) were very professional as well. I will recommend Fairfax Motors to all my family and friends in the area. Keep up the Great Service!

Raphael

Oct 19, 2014

From beginning to the end Mike, JJ and Laura made me feel like part of the family. Price of the vehicle was ok. The vehicle itself was well below the average mileage for that year vehicle(40,000 miles). The car looks and drives like new. Laura got me the best rate I ever got in an auto loan, for my daughters car and she went out of her way to make sure that I get additional warranty for that year vehicle. Not a lot of places will offer a bumper to bumper warranty for that year vehicle. It might be a small dealership but you can definitely trust the staff and that's what matters the most for me. In about 6 months to a year I will be in the market for another Mercedes and this is the only place I will go to.

Marion E

Oct 14, 2014

Michael Webb, my sales consultant at Fairfax Motors, was the consummate and responsive professional! From my first inquiry about the 2013 BMW Z4 I closed the deal on yesterday, Michael regularly apprised of the car's arrival at Fairfax Motors, sent me a number of photos of the vehicle so I could see all aspects of the vehicle, and upon the car's arrival at the dealership, promptly scheduled a test drive for me. I think I appreciated the logic of the experience. He explained how he arrived at the value he offered me for y 2004 RX-8 which i traded in and the car facts sheet covering the additional packages the Z4 had that contributed to the price he was offering to sell the vehicle for. My entire experience was pleasant, low pressure and took just about two hours between arrival at the dealership, test drive, and driving off the lot in my "new to me" Z4. My driving experience coming to work this morning -- WONDERFUL -- no better way to start my morning!

EC & EC

Oct 13, 2014

My husband and I purchase a BMW Z4 on October 8,2014 from Michael Webb, we were greeted as soon as we pulled into the lot the car we were looking for was on the lot very clean low mileage ,and in our price range,both Mr.Webb and the owner Mr. Jaffe was very professional and we were very pleased.

Carolyn

Oct 11, 2014

Recently purchased a 645 BMW from fairfax motors! I had a great experience from the time I walked through the door. Mike, JJ and Laura were a pleasure. I am happy with the service and my new car. This is the place to buy a car Carolyn

Kwasi

Oct 11, 2014

Associates are respectful, well trained if not talented. No troubles, and nightmares if it is FF motors Inc. Get your car from Mike, get your documents from Laura. Yep, and drive home. Just like that. dont get speeding tickets though.

Margret and Kwasi

Oct 11, 2014

long story short, just visit, ask for Mike, check-out documents from Laura, yep! and drive your dream car away. Yeah, just like that. no hassle.

8Luapreyem#

Sep 22, 2014

I have purchased at least 25 new or used vehicles for personnel use since 1958. With the exception of one, I have made these purchases through local dealerships in New York State. Around August 20, 2014, I was researching for a specific car on the internet when I found a car at Fairfax Motors.com (Virginia). The 28 pictures encouraged me to contact this dealership. I proceeded to contact the Fairfax Motors and was put in touch with Mr. Zack Owens, Senior Sales Executive. In as much as I live approximately six hours away, there were several phone conversations before I made a decision to make a deposit, as a reservation to purchase the car, until my wife and I could make a trip to view the vehicle and possibly make the purchase.On Saturday, August 30th, we arrived at the dealership and found the vehicle to be exactly as represented in the numerous photos and after a short test drive completed the purchase. Both my wife and I are extremely pleased with the courteous, no sales pressure, attention received during the process. In addition, we received prompt service during the final process that permitted us to make the return trip the same day. In conclusion, I rate this dealership and the professional sales service provided the best I have ever experienced and would not hesitate to do business with them again.

Katy

Sep 21, 2014

Thanks to JJ, he made it's all to easy. From start to finish I felt like a VIP, everyone naked sure I was being taken serious, cars looks great, prices are very fair, didn't feel any pressure. Everyone was so nice and congratulated me on my purchase, other dealers I went to did not seem interested in helping me find the right car, but JJ and his sales team did. Kudos JJ

DJames3033

Aug 27, 2014

My wife and I recently purchased a used Mercedes-Benz from Fairfax Motors and both of us agree it was the best car-buying experience we have had. Not only are the used vehicles extremely clean and well cared for, but the entire team at Fairfax Motors is very personable and accommodating without being overbearing. Zack Owens deserves special recognition for his great attitude and punctuality. Mr. Owens went out of his way to ensure we had a great experience at Fairfax Motors and had all of our paperwork ready to go when we arrived to buy the vehicle.All said and done, if you are looking for a great used vehicle at a very competitive price, do yourself the favor of speaking to Zack Owens at Fairfax Motors.

Idon'tcare

Aug 8, 2014

Extremely personable and detail oriented. A real service professional. Zack knew what he was doing and finished the deal very quickly. No surprises or gimmicks. I will recommend Fairfax Motors to our friends.

vsipes123

Aug 6, 2014

The experience was amazing. Everyone was so friendly, they were not pushy like most dealers. They let us, as the parents come in and test drive the vehicle, and see what we thought of it. We brought him in that night and he was so happy they made him feel so welcome, they made his 1st car a great buying experience. We showed up the next day and the Vehicle was fully detailed inside and out. Looked like a brand new car, was super pleased. The price was a great deal couldn't have asked for anything better.We will highly recommend this place! Thanks Andy Verndon, Terry, and Kira for taking care of us and making us feel so welcome!

Kukem

Jul 20, 2014

I found my dream car, a 1982 DeLorean, through Fairfax Motor's Autotrader ad. It looked great! I contacted Zack Owens, who was more than happy to answer questions about the car and supply me with more photos. Once I decided to go ahead with the car, Zack and the good people at Fairfax Motors began helping with the process to buy and export the car.I have to admit than buying a car from the United States is a nerve wracking process, especially sight un-seen. It involves a lot of paperwork and communication between both parties in Canada and the United States. Though there were problems and some confusion with the process of payment, Andy Gurowitz and Zack Owens worked to fix the issues quickly along with the people involve on the Canadian side. The whole staff when we arrived from Kira Caporale at the front desk to Adolfo Zubiatewere when we were inspecting the car, were friendly and helpful. They fixed a few small issues I had with the tail lights and a switch while we were there and made sure the car was in tip-top condition to make the drive up the East Coast from Virginia to Canada. Zack and David Kim made the paperwork and buying process simple and straightforward and even helped with sending the proper paperwork to the border to help with exportation. For a 1982 DeLorean, it made the 1000+ mile trip with ease... and attracted a lot of attention doing it! From thumbs up, to smiles to talking to strangers at gas stops to even talking to people while waiting in busy New York traffic, the car performed like a champ thanks to the great care taken by the people at Fairfax Motors. The buying process may have started out a bit rocky at first, but people on both the US and Canadian sides made this dream come true. Thanks so much!(Had to choose a brand and DeLorean was not listed. Volvo chosen due to PRV engine)

rldukes08

Jul 7, 2014

I'm in love with my 2006 Buick Lucerne CXL! Reliable, trustworthy, more than pleasant, communication and customer service is outstanding. Overall experience was magnificent! Very understanding and helpful in various areas. NOTHING BUT LUXURY, GREATNESS AND EXUBERANCE OFFERED AT THIS DEALERSHIP! Recommendations will not be an issue for FairfaxMotors! Thanks Mr. Owens and Jimmy!

Artoodetoo

Jun 25, 2014

I contacted Fairfax motors because I saw a car online that I liked. I received a call from Zack and he instantly made me feel comfortable. By the end of the day I had a great used car that was practical. I never felt pressured or uncomfortable. Thanks to Zack and Jimmy, I am a first time car buyer. My parents are even thinking about going and buying a fun weekend car from them. Highly recommend!

Cinn976

Jun 13, 2014

I saw my Honda on the website and called Zack the very next day! I'm not the type to sit for hours to wait for a deal but to make a long story short, the deal and loan was done by the time I arrived!! I was very impressed with all the services I received that my husband will be purchasing his new car soon!! Zack and Jimmy were two of the best and honest dealership men I ever met!! That means a lot to me!!

stlmo6614

Jun 13, 2014

Hats off to all members of the Fairfax Motors team -- Andy Gurowitz, Emad Masumi, Jimmy Diani, Zack Owens, Adolfo Zubiate, and Kira Caporale -- for making my first interstate auto purchase a memorable experience. I am grateful to each of you for what you did in welcoming me to the dealership following my flight into Washington Reagan and ensuring every mile of the return trip to St. Louis, Missouri with my beautiful Mercedes-Benz E320 was without incident. I appreciate you so much! The quarter-back of my Fairfax Motors team was Zack Owens. This interstate purchase could not have happened without him. Mr. Owens gave everything of himself to ensuring the final close of the sale. His innate attention to detail; superb industry knowledge; professionalism; courteous/patient manner; ability to anticipate glitches which may have arisen between states processing financial and DMV paperwork requirements--all obliterated my anxieties and built trust in the acquisition. Mr. Owens has set the benchmark for auto purchasing, particularly interstate sales, extremely high. He goes beyond being just wanting a car sold, but a truly satisfied customer. I am grateful to him for a job very well done. Without reservation, Fairfax Motors is now my "go to source" for all future auto purchases and referrals.

vks22000

Jun 6, 2014

Let me talk about people, especially Zack Owens and Adolfo Zubiate. Zack is an extremely friendly sales person who is open and honest, and kept his cool as I was buying (and test driving) both him and the car that I purchased. I put him through many non-conventional challenges (best description for brevity) using my skills as a professional negotiator who interacts with foreign officials routinely. He did not know that, but I was impressed by his professional attitude and zeal for customer satisfaction. Together with his inventory manager, Adolfo, they even offered an excellent after-sales service that I demanded which is sort of unique if one is buying a pre-owned car. My previous Mercedes was a brand new car. After this purchase, I have to say, make a smart choice and buy it from Fairfax Motors. Zack will take good care of you.

iceygraves

Jun 2, 2014

Very pleased with the high level of professional service Everyone was helpful and friendly. My salesman, Mr. Owens was very thorough, accommodating & responsive to questions.

SES2

May 31, 2014

The reason Mr. Owens deserves the ratings we provided (5) across the board, is because he earned it. I have purchased vehicles over the years as a USAA member, and have yet to experience customer service and professionalism at the level he provided. We had a brief conversation late on a Saturday afternoon regarding one of the cars on the lot, and a few days, not weeks later we were driving the car home. Mr. Owens is not your typical sales professional, he delivered on exactly what we discussed. He did not try to sell us something we were not interested in, nor did he bore us with small talk. He got us in and out as promised. Mr. Owens has earned my business and will definitely receive referrals from me in the future.

superhero6785

May 18, 2014

I was looking for a used bmw 335xi which was very hard to come by with all of the packages I wanted and in the right color. I'm from Pittsburgh, PA and had to extend my search to out of state and found a great car at Fairfax Motors in Virginia. I spoke with Zack Owens over the phone and he was incredibly helpful. He made the whole process of buying a car from out of state very easy and even told me to call his personal number if I had any questions which I used several times throughout the process and he was always happy to assist me. I drove 3 1/2 hours to see the car and they had all the financing and paperwork pre-arranged over the phone and ready for me so that I could come in and drive out quick and easy. The car was even more beautiful in person than in the pictures. When dealing with luxury cars, you expect quality service along with the quality car, and that's exactly what I got with Zack Owens and Jimmy with financing.

brandonlloyd24

Apr 8, 2014

My mother and I was tremendously please with the customer service rendered by Mr. Zack Owens and Mike Kim. I happen to find a Honda Accord EX-L that my mother was interested in via the internet at Fairfax Motors. Since I happen to live in the area, I decided to check it out. Mr. Owens had the vehicle prepared for me to view and test drive upon my visit. I explained to him that I was shopping for my mother and told him that she was interested in purchasing the vehicle. Long story short, Mr. Owens was contacted by my mothers financial institution and proceeded with the vehicle purchase. Once the finances were in order, all my mother had to do was complete the transaction and pick up the vehicle. I gave Mr. Owens a date of when I would have my mother at the dealership to pick up the car since she was coming from North Carolina. Yes! It was to good of a deal to pass on. Zack's professionalism and courtesy made the transaction painless, and my mom a very satisfied customer. Mike Kim ensured the vehicles readiness to hit the open road reaffirming the great customer service provided. They even insisted that my mom give them a courtesy call to ensure her safe return to NC. Now that's customer service!

TheBergums

Mar 7, 2014

My husband & I just bought our Volkswagen from Stanley Azor. We were extremely happy with the customer service & helpfulness at Fairfax Motors! Stanley was very honest & went out of his way to help us get the best financing & pricing. We appreciated how laid back he was & gave us space to examine the car on our own. We worked with Jimmy to finalize our financing & he was also great to work with! He explained everything step-by-step & we walked away feeling confident in our payment plan.I would recommend Fairfax Motors to anyone looking for professional sales associates & great cars!

JosephDaley

Feb 10, 2014

Mr. Owens is a man of his word, everything thing that was promised was done with a professional touch. This was the finest car buying experience that I ever had. I highly recommend that you talk with Zack if you are interested in a relaxed professional presentation. If I am in need of another vehicle he will be my first call. Looking forward to enjoying the wonderful car that I bought at FairFax Motors.

Ithaca67

Jan 26, 2014

I called about a car I'd seen advertised. When I arrived at the dealership Jimmy let me test drive the car right away. I had plenty of time to drive the car and decide whether it was in good condition and worth the price. I never felt pressured to buy, Jimmy was friendly, informative, and helpful. The car was in great shape, it had all the features that were advertised, and we did the paperwork in short order. This was a no-hassle car buying experience and I highly recommend this dealership.B.C.

jworrell

Jan 21, 2014

Zack Owens was an amazing help and salesman for my husband and myself! We came in to buy one car and left with 2! He found financing for us, supported our needs and wants in 2 cars and was easy to work with. He was very kind, and didn't rush our decision, and made the whole process of buying very enjoyable. We turned in old cars and left driving 2 beautiful vehicles: LX 570 and E350 Mercedes. We would recommend him to any person wanting to buy a used car. Zack knows what he is doing and understands all situations and was a blessing for us. The rest of the dealership was also very friendly. They were sincere and very helpful! Happy New Year to all of them. Sincerely,Joy and Norman Worrell

Happy customer

Jan 15, 2014

Earlier I posted a negative review about this dealership. Well what happened was a miscommunication on what was written into my warranty and if I was covered for repairs so I could pass MD inspection. Unfortunately I was not covered but Stanley helped see to it that half the costs would be covered by them! Now thats customer service.

YTC1988

Jan 14, 2014

Earlier I posted a negative review about this dealership. Well what happened was a miscommunication on what was written into my warranty and if I was covered for repairs so I could pass MD inspection. Unfortunately I was not covered but Stanley helped see to it that half the costs would be covered by them! Now thats customer service.

Disappointed

Jan 8, 2014

I purchased a used 2004 Acura TL. Long story short I bought the car because it was the cheapest I could find for it's age mileage and model. There was a reason for that. When I took it in for a MD inspection it failed. Big surprise. I knew something was up when Jimmy had me sign a waiver stating they would not be held responsible for the car not passing inspection. My fault for thinking Stanley Azor, Jimmy and Mike would be honest people. I mean they sell used cars for a living-I'm a fool for that. The problems showed up when I finished signing the papers. Don't expect anything resembling customer service after you lift the pen from the paper because you won't get it. I called Stanley to see if they would cover half of the costs of fixing the car due to the warranty that was on the car. "I'll see if Mike can call you back within the hour." Apparently Mike doesn't know who a phone works because I got not a peep from them until I call again the next day. This time Stanley tries to tell me I have no warranty. Really? So whats this document stating that I do. "Uhh......let me talk to Jimmy about that and I'll call you right back." As I write this it's been over an hour and I don't expect a word from them anytime soon. The cost of fixing the car is $800 and I know I'm lucky because I've heard people who got it way worse than me especially since I got plenty of mechanic friends. A bit of advice for anyone buying used: GET A PRE-PURCHASE INSPECTION. If they refuse to let you do so WALK AWAY. Again long story short: Don't buy from Fairfax Motors. They don't deserve your business.

nramm

Dec 16, 2013

I ordered a car from out of state and had it shipped to me. Louis got me a fair ship rate and it went pretty smoothly.

van0009

Dec 13, 2013

Being a person that always has his guard up when dealing with auto dealerships, I was pleasantly surprised with my experience with Sean. He was friendly and enjoyable to work with. The experience with financing, paperwork and the completion of the sale was beyond our expectations. Mike was also a pleasure to work with concerning the other items that we were concerned about on our new vehicle. He was able to solve the issues in a timely manner. We have been back to the dealership twice now and they (Mike and Sean) were both as friendly as our first meeting.Fairfax Motors was a pleasure to work with and is highly recommended for anyone looking for a great vehicle.

MBenzbuyer

Dec 3, 2013

We went to this dealership due to their partnership with our local credit union and having several cars on the lot that we were interested in. Our salesman, Nobel, was very friendly and answered our questions about the cars we were considering. We had been at two other dealers prior to this to compare costs, etc. and we found Fairfax Motors to be the most friendly and easy-going, with prices starting a little less than the others. We purchased a vehicle and were very pleased with the price. I didn't give 5 stars on price, only because I'm sure a better negotiator probably could have saved a little more, but we were very happy with the final outcome. We also had limited interaction with Jimmy Diani and a manager (sorry, forget his name), and both were very professional, courteous, and friendly. We would recommend Fairfax Motors to our friends, and I would encourage anyone to take the time to stop to compare them against other competitors in the area.

rhudy

Nov 29, 2013

Stanley and Mike were an unexpected surprise. They were professional, friendly, and open throughout the purchasing process. Mostly, we appreciated their straightforwardness and openness in explaining options and costs, both for the purchase as well as for the trade-in. Both my wife and I were more than satisfied. We will do business there again.

Toyotarolla

Nov 7, 2013

From start to finish, this was hands down the best car buying experience. I saw the vehicle on Craig's List. Jimmy was very informative and knowledgable about the car as well as the history. Mike was very friendly and had my paper work ready fast. I LOVE MY 06 Corolla THANKS AGAIN GUYS!

Ktovey

Nov 6, 2013

I was in a car accident and needed an affordable reliable car. Fairfax motors, especially Jimmy, were very helpful and friendly! They worked with me the whole time and got me the type of car I needed! They were able to get me a really nice 03 eclipse for a very affordable price! They will always have my business!

burningsun

Oct 8, 2013

Excellent service and great selection of cars. Louis was specially helpful and very knowledgeable sales person. I am happy that I had such a pleasant car buying experience.

CSmith86

Oct 3, 2013

Louis was very personable, and helpful. I was unable to get to the dealership to pick up my vehicle and Louis picked me up at the metro, which he did not have to do. I purchased a 2010 Ford Mustang and I love it. I also think that Mr.Kim should have a great rating because he told me up front that there was a part broken with the A/C and fixed it before I picked up my vehicle. He is also very personable and helpful as well.

HMohammed

Sep 30, 2013

I purchased a car from this dealer, and I had a very good experience with Stanley Azor. He is friendly and very helpful even though when we come back again to close the deal, he was not available, but Jimmy Diani took us through the process of closing the deal and make sure we understand everything the concerned us. Jimmy was very patient answering our Qs. Again, I had a wonderful experience at Fairfax Motors, and I am very very pleased with my purchase and their customer services.

1Mercury1

Aug 28, 2013

THE REASON FOR THE EXCELLENT RATING FOR LOUIS IS BECAUSE HE WAS KNOWLEDGEABLE ABOUT THE VEHICLE I WANTED TO PURCHASE, ALSO HE WAS VERY NICE SALESMAN. I WOULD BUY A VEHICLE FROM HIM IN THE NEAR FUTURE FOR MY WIFE IF SHE WANTS ONE.

Darkersun

Aug 24, 2013

I had a very positive experience with Fairfax Motors. My sales associate Ali was very knowledgeable and friendly. He either knew or immediately obtained the answer to every question we had about the car we were looking at and its history. He assisted in the entire process of buying a first time car, including going so far as to recommend insurance providers. Lastly, as mentioned in the reviews above, Ali has a good habit of checking in with his sales after they are complete to ensure that the customer received the positive experience they deserve. I would recommend this place to family and friends.

bchapin

Aug 14, 2013

Stanley was always very informative on all issues we had with the car. It was a very pleasent experience working with him. We would highly recommend using Stanley and this car dealership.

RobertBall

Aug 13, 2013

Louis was responsive to my emails and the car was listed at a little more than fair price, so I was interested. Obviously tried to haggle but not much success, which was ok, since I didn't expect much moving over the internet. I drove 1.5 hours to the dealership. Louis is very nice and courteous to his customers and a very good salesman. He did point out some interesting features. The finance manager Ed was also very nice. For the most part, an easy and fair deal. Now, I do have some negative feedback as well. The car has nearly bald tires in the front, a cracked front grill (which I know I haven't done in the past 30 days, and it was covered by the front license plate), some paint that is badly touched up, and some scratches. There is also only one key/fob, which I only found out about after I closed the deal and was leaving. I will take responsibility as the consumer that I didn't pay attention, mainly because I had a baby with me and I had to rush in order to make it back at a decent hour since I live so far away. I think that given these flaws I probably overpaid by about 1200 dollars. I also emailed several times about my license and registration over the 30 days that my temp tags were good. I just received my tags today, 2 days after the temps expired. My final gripe is that the finance manager asked me what my APR would be. I told him 1.75 over 5 years, I was already pre approved. He argued with me in a bit of a condescending tone. I understand his job is to get me to buy the extended warranty, but I think he was underestimating me for whatever reason. Overall this is a good lot, and the staff wasn't too bad. I probably wouldn't buy from here again unless they deliver, simply because it is difficult to negotiate on a car you drive 1.5 hours for (obviously you want it if you drive that far) and I didn't have the time to properly look the car over and negotiate a better price.I would recommend the dealership, if you live in the area.

KarenRN

Aug 6, 2013

This dealership is a disorganized mess. The salesmen will tell you what you want to hear to sell their cars. They told us the problems we discovered immediately with the car after driving it a day would be covered by their own 30 day warranty. Well, take nothing they say as fact. We bought the car and was told the windshield washer problem, door lock problem, and the large scrape in the door ( which occurred by their own carelessness) would be corrected by them. Wrong! They told us that the car was still under manufacturer's warranty. Wrong! We traded in a car, only to return to the dealer two days later and see that the rear panel of the car was smashed. This is how they treat their cars. When I asked what happened, I was told that "you brought it in that way." Wrong! It is evident that they buy the cars on auction and simply throw them on their lot after detailing them to look nice for a quick sale. We had to pay for a second key ($400). We were literally at the dealer nightly for days straight, due to their inability to get the paperwork organized. The license plates were held up because they didn't know if an emissions test was performed (which we had to do), and then they issued new plates when we repeatedly requested our present plates be transferred to this new car. We had reservations, and we should have acted on them and drove away that first visit. Being new to this area we were way too trusting.After spending close to $2,000 of our own money at the manufacturer dealership, the car seems to be running fine. We would told that if we submitted a positive review we would be given free car washes. This was a huge disappointment in purchasing a luxury vehicle. For the money we spent we should have had these items fixed as promised. I have never experienced such poor service. Spend your $30,000 elsewhere.

Tomh2000

Aug 2, 2013

I was very pleased with the professionalism from the staff at Fairfax Motors. Ali Nasir was very easy to deal with, and I believe that he was the reason that we were able to make a deal. No pressure, just good negotiations. I would go there again.

Mtsui

Jul 29, 2013

THE WORST DEALERSHIP EVER. I went in with my boss who is actually friends with the owner they were super nice at first "pre-approved" me for an Audi I loved and the salesman Stanley pulled it out and scratched a huge scratch on the side of it. They said they would fix it...I drove home with it 2 months later they call me and said the bank would not approve the loan. The finance manager Ed Riley had lied on my application for the "pre-approval" stating that I was w2 income when I had specifically told him I was 1099. They made me return the car to them after I had been driving it for so long. Then they found me an 01 VW and was trying to sell it to me for 6800$ and held on to my deposit. When I asked for my deposit back and wanted to go else where they refused to give it back and forced me to buy this VW even though the blue book value for a mint condition is only 5500$ and the condition of this car was in less than poor so it should have only been 3000$ AT MOST. There were several rust spots on the car and the underside the check engine light was on it wouldn't even pass state inspection and they refused to pay for the inspection. Now it's been one thing after another my car has been in the shop broken more than I've been driving it! This weekend the car completely died as I was in the middle of driving. The alternator crapped out! I almost died on the road!!! PLEASE DO YOURSELF A FAVOR AND DO NOT BUY A CAR HERE!!!!!! I wish I hadn't.

algonz8

Jul 23, 2013

My experience at Fairfax Motors was nothing short of spectacular. Their courtesy and honesty was a refreshing change from the stereotypical pre-owned vehicle dealer. Ali was amazing in his professionalism and friendliness. I would/will definitely be back for another purchase/trade-in, and I would absolutely, 100% recommend Ali as a sales representative. He's a one-of-a-kind person willing to go above and beyond to ensure that you are content throughout every aspect of the ordeal. Thank you, Fairfax Motors for a pleasant experience, and an awesome vehicle!

SWhite719

Jul 23, 2013

Fairfax Motors is one of the few dealerships I would recommend! I called before I showed up letting them know I was looking to buy a car and trade in the car I was currently driving. As soon as I arrived all of the employees were very welcoming and willing to help me find exactly what I was looking for. The salesman I had the pleasure of working with was Ali Nasir. He listened to everything I wanted out of my new/used car and ended up finding the perfect fit for me. Throughout the entire process he was very kind (not too pushy) and made sure I was pleased with my decision before I drove my new/used car off the lot. Even after my WONDERFUL purchase, Ali gave me a follow up phone call to make sure everything was still going okay and if I was happy with my car... Which of course I was! Everyone at Fairfax Motors was extremely helpful and if ever I need to buy another car this is exactly where I am going... AGAIN!

Lsheph1118

Jul 22, 2013

After having bad experiences purchasing used cars in the past I was a little reluctant to approach another dealership. I was in need of an additional car for my elderly parent and for my teenage son but thoughts from the past kept me from purchasing what I needed. My experience this time around was great! I initially visited Fairfax Motors on-line and once I located what I thought might be a perfect car, I e-mailed the store and was contacted immediately. My sales associate, Ali, was knowledgable, approachable, patient and very professional. He answered my questions and allowed me and my family time to view and road test the vehicle. He followed up with me a few days following my purchase to see if I was pleased; I was and still am. Thank you Ali for making my car buying experience a great one.

kiiru1

Jul 10, 2013

The sales associate was courteous and very professional. He answered all my questions and allowed me ample time to view , take the vehicle on an extensive road test . He was very patient as I consulted friends associates and experts.

jean2

Jul 2, 2013

A wonderful experience They removed scratches from door fast with outstanding results. Adolfo was wonderful to work with and I would highly recommend this dealership.

trev1963

Jul 2, 2013

Overall, I was very pleased with my experience at Fairfax Motors. Nobel was always very courteous and friendly. His first impression kept me interested in dealing with Fairfax Motors. Mike was also pleasant to deal with, even if our relationship was more business focused. The OK rating I gave for pricing was mainly due to my trade in. I was quoted one price, then had it lessened several minutes later after the dealership they had made a paperwork mistake. Even though they owned up to their mistake, I still feel they should have honored their original offer. To be fair, Mike tried to offer compensation via oil changes and fuel fill ups. Overall, I was able to get the car I wanted for around the price I expected with minimal hassle or frustration. My process was arduous, but the crew at Fairfax Motors made it painless and decent.

Full name

Jun 29, 2013

Saw a car I liked and called a day before to confirm availability, the next day I got an email back confirming the availability of the same car. 30 minutes after receiving the email we arrived to take a look at the car and was told that it was sold last night. Either their inventory is seriously messed up or they just lied to us just to get us into their dealership. Needlessly to say they tried to sell us a different car but at that point after having been lied to it just felt like a slap in the face. This IS our first time buying a used car so it has certainly left a bitter taste and a valuable lesson. On a positive note they were very polite and apologetic, just disappointed that we left with no car and a whole morning wasted.

Erika3824

Jun 29, 2013

Very positive car buying experience! Sales personnel were knowledgable, helfpul, and very friendly. Absolutely no pressure whatsoever. We are extremely happy with our purhase and highly recommend Fairfax Motors to anyone looking for a quality used vehicle at a fair price.

stan777

Jun 3, 2013

I had a great experience at Fairfax Motors! Stanley was very knowledgeable and answered all my questions. Andy worked with me and made my purchase very affordable and Jimmy had all the paperwork ready to go in about 20 minutes. I drove off in my new car in less than an hour. I would highly recommend Fairfax Motors! They were very professional and have just about any type of vehicle you could imagine. If you don't see what you're looking for on their lot; they'll find it for you!

Snake4478

May 28, 2013

Louis provided me with exceptional serivice form beginning to end. He made every effort to meet my needs and explain and answer any questions or concerns. I would highly recommend this dealership moreso Louis Acheampong. Another note: I'm not a fan of used cars but this dealership had variety of vehicles that were clean and well kept. Again, the service was Great!!!(Ret) AF..Steve,

riz1

May 21, 2013

We absolutely love our new-to-you C300...i hope my bride will let me drive it occasionally! It was truly a pleasure working with Louis and we got a really great deal on a wonderful automobile.

MikeCM

May 19, 2013

Stanley Azor, my salesman, and everyone at Fairfax Motors with whom I worked are positive, personable and professional. Stanley patiently answered my questions, educated me about the cars in which I was interested and allowed me to test drive several of them. As a result, I narrowed my interest to a particular BMW. Throughout the process I was never pressured, was dealt with honestly and respectfully, and was assured that Fairfax Motors would provide a quality car at a correspondingly reasonable price. I independently researched possible opportunities at other locations and concluded that Fairfax Motors offered the best possible deal. A few times when visiting Fairfax Motors I spoke with other customers who were looking and with one who had already purchased a car. Everyone had positive and satisfying experiences. Having now purchased a car from them, I'm happy to join their ranks and to recommend Stanley and Fairfax Motors to prospective customers.

GSalinas

May 13, 2013

By far the BEST car buying experience I have ever had. Quick, efficient, friendly, open and transparent. We were in and out of the dealership in my sons new car in just a little over an hour and 15 minutes, and that included the test drive. The car passed MD state inspection and we received the plates and the registration on Saturday. A seamless, professional and very pleasant transaction. You cannot beat the level of customer service we received! Thank you Stanley and Mike!

mpaulina

May 13, 2013

My son and I recently bought a used Honda Accord from this dealership. The overall experience was very pleasant and the staff members , Mike, Stanley, and Brittany were very professional and treated us well throughout the entire process. I would not hesitate to go back to Fairfax Motors again and would encourage anyone who hates dealing with the typical "cars salesman" to give these guys a try!

colaez

May 11, 2013

One thing that impressed me with Fairfax Motors is that Mike Kim and Louis were honest enough to tell me the real condition of the car that I am looking at. No hidden agenda from them. Got a good deal from the SUV car where I cant find any match with other dealers. I have met other dealer butI feel more confident in dealing with them because of the trust and integrity they have.Mike Kim will honor what he said and do the service what he commit to ensure client's satisfaction.Thank you for great service and friendliness! Kudos!Cathy Olaez - Hyundai Tucson 2007 on 5/11/2013

crystalsull

May 7, 2013

I am so overwhelmed with the individual service Louis provided and the overall customer service of Fairfax Motors personnel. Ive always said attitude reflects leadership and this was evident after meeting the Manager of Fairfax Motors. Louis customer service skills are off the chart, I felt no pressure or hidden agenda. By the time I decided to purchase the vehicle Louis felt more like a friend. Crystal

dmarcopulos

May 7, 2013

This is the second Porsche Carrera that I have purchased from Fairfax Motors and couldn't be happier. Louis displayed great care and attention to detail along the entire process. I heartily recommend Louis to anyone looking for a smooth buying experience and service after the sale. Thank you, Louis!

Bosches

May 6, 2013

It was so refreshing to walk into a dealership where there was no pounce as you opened your car door. Jimmy was extremely helpful! He was extremely knowledgable, patient, friendly, and treated us with a 1st class car buying experience.

HondaEX

May 4, 2013

I found the car I wanted and got a good deal on the car. The dealer I dealt with gave great customer service even when he was on vacation in Las Vegas. I came to pick up the car the next day. The receptionist made offered water while waiting and made sure my friend and I were taken care of. The finance manager was very nice, he let me know what I needed to have completed for the car's proper registration, and tags.

lxuslovr

Apr 1, 2013

I purchased a 2006 Lexus IS250. It was a tremendous experience. I saw the price online, and sent an email. I received an email back with the hour and scheduled an appointment with Stanley Azor. He was quite frank, nice, and knowledgeable about the product. I had a few questions about some scratches on the bumper and I was able to get the scratches cleaned by their Inventory Manager Adolfo. I was a bit worried about some of the reviews regarding tags so I was quite happy that I received my plates with three weeks(they had given me temporary plates for 30 days). Overall, I would rank this dealership at the top of my purchase experiences. I have purchased over ten cars throughout my life and this place ranked right up there. The place was also very fun to be at and quite clean. There was good energy among the coworkers.

Charles.Walker

Mar 23, 2013

Would have been a better experience if the dealership would have provided at least two keys to the vehicle and the vehicle passed Maryland inspection

Laxgoaliemom0212

Mar 22, 2013

I made a deal with these people over the phone. We traveled over an hour to get to them and though we had some extenuating circumstances they agreed to deliver the vehicle we had chosen to us. Five minutes later we were told the manager had changed his mind. The general manager heard how upset we were and took us into his office where he continued to make excuse after excuse as to why they could no longer accommodate us. We went with him into his office thinking he was going to make things right only to find out he had wasted even more of our time. This waste of time put us in the middle of rush hour traffic. Do not believe a word these people tell you they are disingenuous to say the least.

MARKIEDLOVINGALLMINES

Feb 22, 2013

CAR BATTERY DIE IN ONE DAY IT COST ME 625.00 AND THEY ONLY GAVE 300 BACK OUTSIDE MIRRORS DIDNT WORK I SPENT 27,000 CASH MONEY WITH THIS COMPANY

app3227

Jan 28, 2013

Joe made buying our car a real pleasure. He was extremely helpful from the time I found the car online to the time we showed up at the dealership. The whole process was very quick and enjoyable. I would definately buy another car from Joe and this dealership.

Mary and Andy

Dec 29, 2012

Purchased a 2010 Lexus IS 250. Dealt with Jimmy. We ended up getting there a bit later then we wanted and they were almost closed. Jimmy took time to speak with us and was very professional the whole time. He didnt' so much as try and sell us but inform us about the car as well as answered all of our questions. They did not have the manual or extra key but ordered both and we received them shortly thereafter. The staff was friendly and pleasant.

Khymaira

Dec 7, 2012

I found Fairfax Motors while looking through the Pen Fed site. My car was on it's last legs and I needed something for my small family. I had my heart set on a Honda Crosstour. FM had one listed for $3-4k less than anyone else with the same year and make. I received a phone call moments after submitting my information from Paul. We talked for a bit and he had no problem meeting with me, even though it was his day off, the very next day. After my test drive we talked finances. I was able to use my car as trade in and both Paul and the financial agent (I feel so bad I've forgotten his name! He was great!) worked very hard to get me a great loan offer. I enjoyed my time spent and the guys there were very knowledgeable and so very willing to help! Thanks guys!

mary.brezler

Dec 5, 2012

My experience with this dealer made me beyond satisfied. The vehicle was used but in pristine condition. I worked with Jimmy as the sales associate. He was great to work and was detailed oriented. He was not pushy and answered all of my questions. He worked with me to make sure I was happy with the deal. He also followed up on everything that was asked including an extra key for the vehicle. I am very happy with my buying experience working with Jimmy and Fairfax Motors. I would happily work with them again in the future!

Pat Luce

Dec 2, 2012

I just purchased a 2009 SAAB from this dealership. Both my sales rep, Paul and the Finance Manager, Eric were extremely professional and helpful. Eric especially went out of his way to ensure the purchase was a win/win outcome. I thank both of them for their efforts.

esmith2xx

Nov 26, 2012

If I could give this place 0 stars I would.I purchased a 2006 Range Rover Sport "in good condition" and loaded with all the amenities one could ask for. Well needless to say that after two months of owning the vehicle, I purchased from Fairfax Motors, I decided to sell it. The vehicle was in such bad condition that I had my own mechanic, an independent Range Rover mechanic, as well as Range Rover of Alexandria all tell me it would cost between $4000-$5000 just to get the vehicle suitable enough to drive. Even before these major issues were discovered, I contacted Fairfax Motors several times in the first 2 weeks to report a headset tv monitor not working, to which the reply was "you already purchased the vehicle". I eventually took the vehicle back anyway and the manager looked at it for maybe 15 minutes and said he didn't know what was wrong and it wasn't their problem. This prompted me to have the vehicle checked by the 3 mechanics mentioned above for any other issues, which revealed the larger mechanical issues. It is 100% my fault for not reporting the larger issues within the first 30 days, although given the response I got with the tv monitor issue, I doubt it would've made a difference. This is definitely a "Hustle Shop" as someone mentioned previously.Needless to say this was the worst car buying experience of my life and I will definitely not be purchasing another vehicle from Fairfax Motors nor will I be recommending my friends or associates to your dealership.

ffxtony

Nov 1, 2012

I have now bought 4 cars from Fairfax Motors and done one consignment deal over 11 years.While the customer service has been excellent with a friendly and courteous staff, the ease of doing business and the quality of vehicle to price ratio is hard to find. As a sales professional in technology, I can appreciate how hard it is to not only find reputable organizations to do business with, but also the value of good people in one's business.I have recommended Fairfax Motors to family, friends and associates - all of whom have also been satisfied with their overall experience with Fairfax Motors.Pick the class of car and budget and Fairfax Motors will find your match at an exceptional value. If they don't have it on the lot, let them work to find you the vehicle you seek at a price point that fits your budget. I believe in this dealer so much that I had them place me in a great, safe, good gas mileage car with low miles for my new teen driver.I recommend this dealer.Tony

Terry2314

Oct 24, 2012

Paul quickly responded to my original email. He answered my questions knowledgeably. He faxed me the car fax when I inquired about it, and disclosed that the vehicle had been in an accident. When I visited the dealer to test drive the vehicle, he had it ready and waiting for me. Overall, I was very satisfied with my experience with Fairfax Mtrs.

abcjr14

Oct 17, 2012

My experience at Fairfax automotive was outstanding. They were very straight forward and honest, and gave me a great deal on a BMW 335i coupe. I would definitely recommend this dealer to anyone looking to purchase a car. The whole process was pretty easy and didn't take too long.

Motor Head

Oct 12, 2012

Very easy process, no hard sell, would definitely recommend and return for another purchase when looking.

Gopatriots

Sep 15, 2012

Say this vehicle online, submitted a request for information, payam called me back and Zachary , tony I do not have the best credit, they went out of there way and got me approved and a great rate for my history, everyone else wanted 10- 13%. The ext Cadillac is awesome condition and quality, the dealership experience was the best I have had in 20 yrs. I live in east providence RI 450mi away they even shipped the xet right to my house and took my trade also saving mr time and money. I would not buy anywhere else in the world, if you do not buy here your missing out. Mike Chartier. Thanks

Acura

Sep 14, 2012

Payam was a great dealer knew what I wanted in a car when telling him everything that I was looking in a car.

haripara

Sep 14, 2012

Wonderful Service.. Good Car. I brought a BMW M5..Great Car.. Well Serviced and Trust worthy dealer.

Nick Riz

Aug 31, 2012

I was surfing around the internet and found literally the car of my dreams sitting on the lot here less than ten miles from my house, I thought it was too good to be true at a price too good to be true. I ended up rolling down on a Saturday to test drive it and see if I loved it as much in person as I did looking at pictures and it turns out I actually loved it more haha. One minor issue was there was no gas in the car and I ended up putting $5 in on the test drive (I'll circle back to that). I got back to the lot to be greeted by the sales rep who had set me up with the test drive, Payam. He was extremely friendly and helpful explaining about the car and sitting me down to talk options, I ended up leaving my finance information with him and he said he would give me a call back. He called back and I told him I wanted to make the deal as soon as possible, he told me to come in the next day (Sunday) and Zack would take care of me and my two trade-ins to cover the downpayment. I showed up the next morning at open and Payam showed up with his family, and they dropped him off while they went shopping so that he could help me out. He came in on his day off to help me out, just wanted to point out that this isn't a one time thing for him. He also just sold a 2007 Acura MDX to my friend and also came in on his day off to take care of her as well, just as exceptionally. He makes customer service his #1 priority. Anyway, we encountered some bumps with our trade-ins not covering the downpayment (they were trash lol) so we agreed to meet back on Monday when the banks were open to put a cash downpayment on top. I showed back up on Monday and Mike/Payam were there and offered $200 more for the trade-ins than they had on Sunday since they felt bad about having had me there for four hours on Sunday to get nothing really done, after we were finalizing the details they helped me get a fantastic rate for a first time buyer from their main bank, most banks were trying to offer 9-10% since I'm still a student but they were able to snag me around the 3.4% range, very thankful. They then knocked off $100 from the price for the gas, and a couple of marks on the rims, and filled up the tank for me to take home. The next day after buying it my passenger window (this is a coupe) broke and stopped functioning but was able to stay up, I called Payam up and he spoke with Mike who assured me they would take care of it no problem setting me up an appointment for a few days later. Less than 24 hours later my window proceeded to fall down and not rise up, bad news with storms coming. I went into the dealership the next morning to show them and Mike took the keys drove it around to the shop and got to work almost immediately, free of charge. I don't know how people have bad things to say in the other posts, I had been hustled at the Dodge dealership and Chevy dealers down the street and never felt anything like that here. They were all extremely friendly and accommodating, Payam and Mike in particular made it their mission to make my first car buying experience a successful one, they definitely succeeded and I'm very grateful for it.

tnlewis820

Aug 31, 2012

loved them fair price great car still smiling ear to ear .. I had no issues with them the car I came to see what rite out front. I got my tags a WEEK LATER AND THEY PAINTED MY BUMPER AT NO COST TO ME. THE PERSON I DELT WITH (PAYAM) WAS THE GREATEST... GOT ME MORE 4 MY TRAD IN THEN EXPECTED IN AND OUT NO PROBLEMS.

Classic 4 X 4

Aug 29, 2012

This was an easy buying experience. The staff was professional (Payam was very knowledgeable). They had quality, well-maintained used vehicles. The negotiating process was reasonable and civilized. They also called the next day to see how everything with the car was working out. They are USAA and AAA preferred. Nice staff, good clean facilities and a very good buying experience.

tim.kenney.dc

Aug 22, 2012

We bought a used 2007 BMW 335i that turned out to have a myriad of problems that weren't even the Dealers fault. Fairfax Motors stepped up beyond belief in their solutions, customer service and repairs. Tony the Manager and Robert the Inventory Manager took special time to respond to our problems, offer more than fair repairs and follow up, and generally make some difficult problems with this lovely car just go away. I think they went far beyond what any other dealership would have typically done, and did so with immense courtesy and respect. This kind of "customer care" (which is usually a euphemism for a LACK of customer care) is extremely rare these days, and typical of dealerships selling cars in the 100's of thousands. We felt heard, understood, and supported throughout what turned out to be a long repair/return cycle. This was particularly noteworthy in that the problems with the car were really the fault of the original seller and auction house, not Fairfax Motors. I don't think we have ever been treated more fairly, and I've been buying cars since 1968. I would heartily recommend this dealership. The owner Andy Gurowitz and Tony the new manager "get" what it means to build lasting relationships with their customer audience. This is important to me, as I am in advertising and marketing, and we tell our clients over and over how important this is.I would not hesitate to return for our next car and will warmly recommend them to anyone looking for interesting cars, at reasonable prices, and a very easy low pressure environment. In fact, I'm so pleased with them that I'm going to give up my anonymity and give you my real name and phone number. Call me and I'll tell you the whole story. Tim Kenney. Personal: 301 881 8908

acapo

Jul 31, 2012

Having an extremely long commute, from Fredericksburg to Fairfax every day I needed to trade in my gas guzzling Dodge for something a little more economical. I had horrible credit and couldn't find anyone to approve me for a vehicle. Not only did Fairfax Motors get me approved but they got me approved at a very good interest rate on an almost brand new Honda Insight Hybrid. They also gave me above blue book value on my trade in. The guys at Fairfax Motors are extremely professional and were great to work with.

clewis1124

Jul 25, 2012

My fiancee and I were looking for a new vehicle because she was involved in an accident which totaled our last car. We were not expecting on purchasing a new vehicle but due to the circumstances we were forced to purchase. We contacted our insurance company (USAA) which gave us a list of preferred dealer that they deal with and have great ratings. I contacted the dealership and spoke with a salesman (Stanley Azor) who was great and very courteous! Within a couple of hours I was getting a call right back letting me knows he had an approval for us! Within two days we drove from Baltimore to Fairfax and there it was (2004 Mercedes Benz C320) waiting for us, nice and clean :-)Once we got back to Baltimore, the vehicles check engine light came on. We took it to Auto Zone, who done a diagnostics test and found that it was the Crankshaft Position Sensor. We called the dealership back and they said to bring the vehicle back down the Fairfax and they would be glad to fix the problem. Before we could make it down there the sensor died completely rendering the vehicle from moving. So we got it towed to a local auto repair and had the work completed. We called the dealership again, and spoke with Zack Byrd and he was a pleasure to work with as well. Zack had us fax over the receipts and he sent us a check for the difference. Thanks Fairfax Motors!We are definitely customers for life!!!The Lewis FamilyBaltimore, MD

carolgondeck

Jul 23, 2012

Had the best experience with Payam in purchasing a quality used car for the 1st car for my son. He was very knowledgeble and sympathetic to the needs of parents for their sons first car. Therefore we were able to find just the perfect car at the right price for our son. A 1997 Honda Civic Hatchback which was exactly the car they our son wanted.I will always recommend this dealership and especially Payam to all my acquaintances who may be in need of a used vehicle.Thank you again for this fantastic sales experience.Sincerely,Carol L. Gondeck

Crowr

Jul 21, 2012

Was slightly worried about Fairfax Motors after reading some other online reviews. So approached with some trepidation to look at a Mercedes CLK they had advertized. Was greeted immediately by Omar and was put at ease straight away with his friendly and helpful manner but not pushy at all. He immediately stated he woudl be happy to help me with anything and there would be no obligation or expectations to buy a car. he continued to be very helpful and accommodating all teh way through the process. Also met with Tony to discuss the deal - he was also very helpful and accomodating - they even immediately agreed to let me get the car fully checked out by my mechanic before I put any pen to paper. Both were great guys and ensured I was comfortable throughout the whole process - I was especially nervous as I had never spent anything like this amount on a nice car before - I asked lots of questions and made them confirm lots of minor detail questions, which they did without a problem. After the sale they handled the follow up items and tag/title paperwork very quickly and efficiently.

Smanuel89

Jul 19, 2012

Me & my mother both just purchased two cars from this dealership we were met by Omar who brung us a cold glass of water on which had to be one of the hottest days of the summer. We sat down spoke to him about the first car we were interested in he helped out a lot while we were filling out paper work gave us really good prices on both the cars we wanted both with warranties and in good condition. After seeing how well they treated my mother I went in the next week & purchased my truck I've had it for about two weeks now & have no second thoughts about it! I prefer anyone looking for a car to go to these guys. Omar tony & Louis are by far three of the best sales men I've dealt with.

urban123

Jul 9, 2012

!!!STAY AWAY FROM THIS DEALERSHIP!!! You will be fooled!After being sold a Range rover that did not pass inspection, charges to Fix damages way off, they sold me another car that did not pass inspection again after raising price initially posted on the internet of course. Then, they found me financing at certain rate and few days later send me the paperwork with a higher rate!Management in RUDE, stay away from them, them and check the BBB Better Business Bureau, lots complaints have been filed.

Slogan

Jun 4, 2012

First of all everyone is on the same page here at this dealership so don't be fooled by the GM or Owner. The first truck they sold be couldnt have legally passed inspection and after a month the truck still wasn't able to pass Md inspection. Their solution was to sell me another overpriced truck that they failed to tell me was in a reported collision, runs poorly and gave me 14k for the first truck that they sold me for 16k. Beware......

tplp02

May 4, 2012

Dealer refused to submit the title to my new vehicle to t the state for transfer in my name. As a result, I was forced to contact the Viginia DMV Law Enforcement Service to file a complaint and rectify the situation.

Gbrecken

Apr 4, 2012

Bought a great car at a great price the breakdown came when it was time for my tags. I made multiple calls to get them to send me my tags only to be hung up on, not have my calls returned and just plain blow off. Financially the day my temp plates were due to expire they called and refused to overnight the tags. Before they make any claims I had all the required paperwork in their hands within three days of buying the car and I shipped it overnight and return receipt. This is a shady low class dealership. I had a vibe when I walked in and should have known better. YOU HAVE BEEN WARNED! STAY AWAY!

allantone

Mar 11, 2012

My wife and I did a search online and found what appeared to be the ideal car for us. They had it listed at $26k so my wife and I got a bank check for $25k and went to see the car expecting to negotiate for somewhere between $25 and $26. We had spoken to Jimmy the night before and planned to see him at the dealership. We arrived, met Jimmy, drove the car and were intending to make the purchase. Everything was going fine, but when we got back from the test drive we were met by Tony, the manager. He ushered us into his office and immediately started telling us how that was his favorite vehicle on the lot and that there were at least two other people who were interested in the car. He was building his case for not negotiating. And that's exactly what his position was. He wouldn't take a dime off the car and didn't even offer to negotiate the $400 processing fee. But that's not really even the part that upset my wife most. Tony spoke only to me and barely acknowledged my wife, and the car is for her. When called on it, Tony said "...maybe you should switch chairs then" Anyway the whole transaction was feeling slimy so we walked out without the car. We drove straight to the Audi dealership and happily spent $35k

laxy

Feb 28, 2012

I recently bought BMW 750 from Fairfax Motors, i must say that the overall experience was very much appreciated. My sales person Louis and his manager Tony were very helpful, they deliver all the promises and I'm glad i bought a car from Fairfax Motors.Their responses to my email questions were promptly answered. Tony the manager took time to make sure i was happy with my purchase.I will recommend this dealership to anyone interested in owning a great used European imports to visit them. They have great selection of Luxury cars.Thanks guys i love my car.

kosherbean

Feb 21, 2012

Louis was great as was Zack. I am happy with my car and I would recommend anyone to go there because I felt they provided excellent customer service and fantastic follow up afterward to make sure I was truly satisfied.

stewartj3

Feb 1, 2012

I never felt pressured while working with Fairfax Motors. Everyone was friendly and professional. The environment was very comfortable, and the staff made a great effort to ensure my time at the dealership was a positive experience from which I would walk away happy and with the vehicle I wanted for a price I would feel good about.

dnki

Jan 29, 2012

Louis contacted me promptly upon our interest in a particular vehicle. Because of work, we had limited times to come in and see the vehicle and then to finalize the process. He did not rush or pressure us, but answered all our questions and made the whole process the best we've ever experienced in purchasing a vehicle. He was able to take care of processes right then and there. Louis was very friendly and knowledgeable, took care of us calmly and expeditiously and we drove off with our new purchase very happy. We couldn't have asked for a better experience and are extremely pleased with our vehicle.

longhorn32

Oct 11, 2011

I dropped my car off for some paint service after making sure they knew i was leaving for out of town in a few days. After quoting me an extremely high price they then told me that the car would be ready...like a fool I agreed. The day its supposed to be ready I call Stanley who tells me that it is ready and then as I'm half way there he calls back to tell me the car isn't done despite the rush fee I paid. This dealer is terrible.

jmsoxs

Oct 2, 2011

We had a wonderful experience with Jimmy, we are very happy with our new suv. The entire staff showed great customer service and went the extra mile to make sure we were happy.We really enjoyed our experience at Fairfax Motors and want to say thanks again to Jimmy for being so helpful and nice.

sunkissed

Aug 22, 2011

I highly recommend that any one who is looking for a vehicle visit Jimmy Diani and the team at Fairfax Motors. I spoke with Jimmy on the phone and Ive never purchased a vehicle far away from my home. I lived 3 hours away and asked Jimmy for his take of the vehicle and he was spot on with his take on the condition. Sandra in finance was a pleasure to deal with as well. All in all it was a great purchase experience and I will go as far as returning to fairfax motors for my future vehicle purchases.

LaResearcher

May 18, 2011

Interesting that this dealership gets exactly one (the first) page of good reviews and then they plummet dramatically. Someone trying to skew the results? To be fair, we heard there two dealerships housed in one - so it's possible all are true. Our experience, however, borders on the extremely terrible. This is what happens when you buy cars from the Mike Kim side of the dealership:We knew exactly what we wanted and had been researching for months. Before even going out to the dealership (a feat that required renting a car), we were fairly certain that if it was in good order, it was the car we wanted. After a fantastic interaction with our sales representative (who in no way is responsible for the terrible turn this story takes), we were seconds from closing the deal. The checks (ours and our banks) had been signed and were being handed over. The contract had been signed. And then, out of no where, the owner, Mike Kim, tries to renege on one of the terms of the sale (that they check the brakes and address if any problems because they had felt a bit fishy on the test drive). Mind you, this is AFTER we had signed and he had already agreed to do that. After insisting that the brakes were fine, Mr. Kim tried to completely renege on the agreement. Deal over. He was actually so obstinant that he pretended he had every right to do so because he "knew the brakes were fine." i.e. there was actually something shady there and he had promised to address them but instead was going to try and get away with just saying "yes, we checked them." The deal was literally over (he was bluffing trying to get us to concede) and the checks had to be ripped up. He waited until after everything was done!!! Mind you, this is after 3.5 hours of being there trying to close this deal. His staff, who had been amazing and had stayed late to help close the deal, were as shocked as we were. His ego and bargaining tactics were so strong, he actually tried to bully us by changing the terms and waiting until after we had signed to do so. No one left that night happy and he was genuinely surprised he didn't "get" us. I became later utterly convinced that there was something seriously wrong with those brakes... If they genuinely were fine, there wouldn't have been a problem. Talk about movie-level sleezy car dealer. (but again, his staff was awesome and just as shocked as we were... or so it seemed)

lynchcrr

Mar 10, 2011

Found vehicle we wanted through an internet search. Went to the dealer, the car was exactly as advertised. Paid for it with prepaid financing and drove it away. Haven't had a problem with the vehicle since. Runs well and is reliable. Main thing is my wife likes the vehicle very much and she is not worried that it will have a break down.

Finsecjohn

Feb 24, 2011

Great car buying experience again!!! I found the car online and negotiated over the phone. I rented a car and drove from Va Beach with a rental. They picked me up at the Avis rental center in my new car. It was detailed, filled up and exactly what I expected. They spent the time to show me all the features on the car and synced my phone and set up the navigation system for my 5 hour ride home. My family has bought a number of cars from Fairfax motors over the years and have been very pleased with the entire process, otherwise we wouldn't keep purchasing from them. Great prices and people. I financed through the dealership because they were able to offer me a much better rate than my credit union or USAA. Great experience.Love my new A6. Highly recommend Fairfax Motors.

abrown100

Jan 31, 2011

Both Jesses were kind and helpful. Jesse Kim called me after I had signed my paperwork to say he'd found a better interest rate. Jesse Colunga arranged to get touch-up paint for a scratch and helped get a good deal on floor mats as well as a good deal on the car.

justin2010

Sep 22, 2010

My friend recommended Fairfax Motors when I mentioned my interest in a new car. This was my first experience buying a luxury vehicle and both Jimmy and Sandra made my purchase quick and easy.Jimmy is professional and knowledgeable; throughout the test drive he explained several minute details regarding my BMW 335i. As this was my first luxury vehicle Jimmy also demonstrated how to operate the numerous features that are specific to "nicer" cars.Like Jimmy, Sandra is both affable and professional. She put together a financing deal that is agreeable with both parties.I've recommended Fairfax Motors to my friends and family because the staff is great and the prices are very competitive.

htsprigler

Aug 16, 2010

I had the pleasure of working with Jimmy (sales) and Sandra (finance) when buying my first Audi A4 convertible. Any extra questions, concerns, requests that I had -- were all answered/honored/met timely and honestly. This dealership seems reputable, and I would recommend at the very least visiting their lot if looking to purchase. Your experience will be both comfortable and informative.

crimsontide23

Jul 13, 2010

First and foremost Jimmy was very cordial, warm and friendly his personality made buying my Audi very easy, and fun! :) He knows the product very well and was very patient with my questions and went out of his way to make sure my needs were met....I drove 4hours away to make my purchase and the vehicle was ready for me at the front door (already cleaned and gassed) for me to pick up! I recommend Jimmy and Fairfax Motors for your purchase!

twin2898

Jul 13, 2010

I bought a 2003 Lincoln Navigator on 7/10/2010, and I must say they were by far the best dealership I have ever purchased a car from. JImmy was very quick to return my calls, and he made this purchase experience pleasant.I will recommend this dealer to everyone I know!!!

rknair

Jul 1, 2010

Jimmy was very friendly and helpful. His service was excellent. We were able to close the sale in about 2 hours with all paper works. Jimmy was very friendly and helpful. His service was excellent. We were able to close the sale in about 2 hours with all paper works.

agbmorgan

Apr 30, 2010

I was very pleased with the entire process in purchasing my used BMW from Fairfax Motors. Jimmy Dinali was courteous, patient, and extremely forthcoming with honest, accurate information about the vehicle when answering all of my questions. The Finance Manager was also the greatest person to work with. I would highly recommend this dealership to any one who would like to enjoy a no hassle process, superb customer service, and an overall great car purchasing experience.

MUZEBIRD

Apr 6, 2010

Jimmy and the rest of the Fairfax Motors staff were very professional and made my car buying experience a good one. Jimmy worked with me for weeks in trying to figure out the perfect car for me both in price and style. I would recommend him and this dealer to anyone that asked.

pskoro

Apr 5, 2010

Joe and his colleagues worked hard to get me a deal that made sense for me. I felt like they were listening to what I wanted which allowed the process to proceed smoothly to a successful conclusion. In the end, I received virtually everything I asked for and the final price and financing terms for the car was fair to both sides. On a personal note, they were all extremely courteous and friendly. My overall experience was very good and I will do business with them again.

jheyward

Mar 30, 2010

These guys have the best prices and best quality when it comes to pre-owned cars. I've purchased 4 cars from them over the last 9 years (my most recent purchase was 3 weeks ago). I was talking to my sales guy - Joe, and he told me that they are under new management and the staff as a whole has only been there for 2 months. Trust me when I say this, the place may not be new but its certainly IMPROVED. I was in and out in under and hour and I've never had a more enjoyable experience at a car dealership.

yvonnemtaylor

Nov 7, 2008

My son and I both purchased cars at Fairfax Motors. We also each paid an additional $5000 for a bogus warranty. It was two years ago and the nightmare won't be over for another three years. My son bought a 2002 xk. When he drove it off the lot he noticed that it shook slightly. He thought perhaps it was the the fact that it was a sports car. The next day it got worse and he brought it back. they gave him an old junk car to drive. They kept it for two weeks and when he picked it up nothing had changed. This continued for several months. We took it to a legit Jaguar dealer and they suspected it of being a flood car from Katrina. The oil light came on. We took it back and they said it was a faulty ight. A month later the engine burned out because there was an oil leak that they failed to find. The warranty was bogus and they refused to pay for the engine. We paid the $10,000 for the engine and everything else in the car fell apart. The rear window caught fire spontaneously while we were in it, the brake system completely failed. The transmission slipped and on and on. We finally traded it in on another car at a legit dealer and got under $10,000 for it and still had a balance of $29,000 which they rolled into a new loan. Basically he is paying for two cars. He is a young college grad trying to get married and pay college loans and now he has this burden to face. He can't afford to get married or anything else for at least another 3 years!

baerkara

May 27, 2008

I am making it my mission to find every car dealer website to warn people about the nonsense that goes on at Fairfax Motors. This has been the absolute worst experience I have ever had with any business-period! They do not complete paperwork in any sort of timely fashion and will not pay off your trande until they feel like it. I have been there 10 times since buying my car due to things they have negelected to do or forgotten about. Do not buy a car from them unless you have the patience of a saint.

truthbtold

Mar 10, 2008

This is a sleezy Car dealership! Beaware they will promise all sorts of things. They lie about a car in what condition it is they say its in good condition but the moment someone else has bought the car, in order to get you to buy another car, they say it was in a bad condition. And watch what you give them, they stole from me $2500, I gave them a deposit and changed my mind literally an hour after I stepped out of the store and they didnt return my deposit. They are thugs just by the look at them, I should have known better the moment I walked into the store.