Used Cars for Sale at Fairfield Volkswagen in Fairfield, OH

ALDANIELS

Nov 1, 2016

Was looking for a specific model and trim. Replacing a Passat TDI for buy-back. The deal was appropriate and follow-up from e-mail contact was quick and appropriate.

DaveS123

Nov 1, 2016

From my initial phone conversation with John Reszke I found that he was very helpful, honest, and to the point. He answered my questions and arranged to get the Golf I wanted to look at from one of their sister dealerships in Cincinnati. He worked through an issue I had with my trade-in which was related to the VW Diesel Buyback program. My wife and I came in and test drove the car that afternoon. John answered all our questions without any pressure. He shared a lot of helpful information on the VW I was considering. John worked with his Sales Manager and helped me purchase the Golf for a great price. Our trip to Fairfield from our home in Florence Kentucky was absolutely worth the drive. The closing process was very simple, thanks to Josh Cole, their Business Manager. The whole staff worked very well together to make us feel welcome with no pressure to buy. I would definitely return to Fairfield VW and recommend you stop in or call John Reszke.

PHULGIN

Nov 1, 2016

They are honest and will not try to "oversell" you. I bought new tires for my car and the company I bought them from told me that the car needed over $1,400 worth of work. Thankfully, I went to get a second opinion at FF VW before having the work done. They told me it was fine and that it didn't need anything! I have two Beetles and trust them completely to maintain the cars according to manufacturers guidelines.

SHANNON

Oct 27, 2016

I've been a VW owner for most of my driving life. Purchased originally from other dealers in town and found that Fairfield is the very best.

Brian Amato

Oct 26, 2016

Ryan was very knowledgeable about not only the car I test drove and bought (2016 VW GTI), but other cars in its class as well. It really gave me a good idea of where the car I wanted stands against similar models. Also, he was very willing to go out of his way to help me learn about my new vehicle, and he was honest about every aspect of the transaction and the car itself.The day I picked up my GTI, Jake (I believe that's who it was) also helped me out. He was a great help and showed me a few extra things about the car's features.

HOLLYLEE1973

Oct 21, 2016

This dealership was knowledgeable, helpful and allowed the car buying process to proceed at my pace. While I was doing my initial shopping, the sales representative was attentive but not pushy and when I was ready to go forward, they were very helpful in closing my transaction. One of my best car buying experiences!

Joe

Oct 17, 2016

Overall great experience from start to finish. We have been shopping for an S2000 and when we found this one on line I requested a contact from the dealer. Ryan called and set up an appointment for Saturday, we drove 2 hrs and were pleasantly surprised to see the vehicle was better than described. Ryan helped us work out a deal and we are happy new owners of a beautiful S2000. Thanks Ryan.

debbie_forney

Oct 13, 2016

Chad from service was very helpful and understanding as far as dealing with me and my sons car. . My son is in the military and has been out of the country so his R32 sat for years . This dealership got it up and running and safe for him to drive. The technition made sure we were aware of all problems with the car. Most helpful!

NIKSCLOSET

Oct 13, 2016

I brought my car in for a recall and now I need a new transmission and I think that you guys are a bunch of Thieves and liars and I will never recommend anyone to come there again I already have to deal with the situation of my car being a diesel and all that crap and then I come in there and I have to deal with that stuff too don't like you guys will never recommend anybody to you

jennifer13

Oct 12, 2016

I've been to many dealerships and Fairfield Volkswagen is the best! From the test drive to the expedient delivery everything was wonderful! My daughter is very happy with her car.

NORM

Oct 12, 2016

First time getting service here; bought the vehicle here. Service staff was just as kind and courteous as the sales staff. Car was well taken care of, washed and lightly scented with new car scent. Great service!

RAM

Oct 12, 2016

My salesman, Jonathan Petrey, was outstanding. He held true to his word that he would do anything do earn my business. Jonathan worked on his off time and responded to all my calls and emails within minutes and never left me wondering. There were no tricks or harsh haggling during the deal and that's why I purchased one vehicle and leased another. When I came to pick up the vehicles, they completed all the paperwork in a timely manner and didn't pitch all the dealer profit additions like rustproofing, etc.. Overall it was a great experience.

rwbrooks84

Oct 11, 2016

Always treated well by the staff and service performed in the time scheduled. Service has hours in the evening and Saturday for ease of access.

TOM.KEENE

Oct 11, 2016

120k Service identified a carbon buildup problem during diagnostic that required attention. After an in-depth discussion, I authorized the repair. To accommodate the additional work that could not be completed as originally scheduled, a loner car was provided to minimize impact to my needs.

EMILYNDAVIDSON

Oct 7, 2016

I was nervous about purchasing my first new car, but Ryan made the process quick and easy! He went above and beyond by coming in on his day off to help me pick out the car for me. He was very knowledgeable about the vehicles and answered all of my first time buyer questions! I would recommend Ryan to everyone!

MARTESEN

Oct 6, 2016

Brought car in for simple oil change they ended up screwing up the car to the point it needed to be towed to dealership for $500 worth of repair work. Frauds is the best way to describe this dealership, STAY AWAY!!

PEDRAITA.ALEX

Oct 1, 2016

I set up an appointment with Greg Webb and we talked about what I was in the market for, what features I was looking for, etc. I said I had my mind set on a new Jetta. When I came for my appointment the next day he had one set aside just for me to take for a test drive. I ended up really liking it and we sat down to see if we could find a price that was in my range, and Greg was very successful in doing so. I've been through this process with other dealers and they are usually "pushy" and not as flexible with their customer needs and preferences. However, this was not the case at Fairfield VW, as Greg and the VW team there were very friendly and made the experience a positive one. When I'm ready for another VW, I will definitely visit this location.

MARKSTEPHENKELLEY

Sep 29, 2016

I had stopped in a few days before when my coolant light came on, Chad was quick to fill that backup and sent me on my way. I noticed more leaking on my garage floor after that and called for the appt. They gave me a great CC loaner but quickly had my issue resolved! Everything was well in order and quickly resolved.

SEHARTLAGE

Sep 28, 2016

Our Pasat went in for its first oil change at 10,000 miles. It was done quickly and our car was even washed! Great people and techs! This is our third VW from the fine folks at Fairfield and they have always done a great job...

siebendc

Sep 26, 2016

Title says it all. Chad is a great guy and employee He always has good information to share as well as good explanation for the work done

SLORKEMP

Sep 26, 2016

Problem fixed as it always is. The VW staff is always pleasant and professional. I have bought three cars here over the years and will continue to do so.

RICHMICHELS9

Sep 24, 2016

I am a longtime VW customer. New to Cincy, I went to this dealership because they were nearby my home. I discovered that they are extremely customer-oriented, and the staff all works together as a team in guiding me through the new car purchase process. My salesperson was knowledgable and patient in explaining all the features/technology. I look forward to servicing my new car at Fairfield VW.

Marc and Lisa

Sep 21, 2016

Both Max and Johnathan went above and beyond to help us with this purchase!!! I would recommend that anyone looking for a nice used car stop at Fairfield VW before anywhere else first!

BIGDOGCHUMKW

Sep 19, 2016

very good people bought tiguan for my sister in law last week. always great service and great people to work with.chad is always smiling when we pull in the garage .

LSCHURGAST

Sep 18, 2016

Bought a chevy truck from Volkswagen. Sold me a warranty.. I was worried about what kind of service i may recive considering the circumstances. However the service has been quite the opposite.Fairfield Volkswagen provides quality service with a professional and friendly environment. Would like to thank them for honest prompt service.

Rachellee

Sep 13, 2016

Quick and easy. I went for a 20k mile service and my car was ready in less than an hour. Plus the service was free since it was included in the program when I bought my car.

RGCARBERRY

Sep 13, 2016

i don't need 25 words to say service was great, people very friendly, thanks Fairfield Volkswagen well done.i would recommend Fairfield VW anytime.

jlinnemann

Sep 9, 2016

Musty smell coming from a/c unit or blower still not fixed after 2 visits. After good smell of deodorizer or whatever was used went away the smell was still there.

OJAWWAAD

Sep 9, 2016

Had a mishap with my engine oil cap. Splashed oil all under the hood. Covered the entire underbody of the vehicle. Thankfully nothing was damaged and within a very reasonable amount of time, they had me in and out an didn't break the bank. I can appreciate the level of service at this dealership.

Bobpasta

Sep 8, 2016

The service department staff at Fairfield VW, are excellent in every way. Courteous & very professional, also very knowledgeable when it comes to answering questions about repairs & what to expect. I would highly recommend buying a Volkswagen from this dealership.

CKBUSBOOM

Sep 8, 2016

Everyone was very helpful! My advisor Josh was friendly and the technician Josh did a great job. The service manager Stacey made a point to come out and introduce herself and told me if I needed anything to let her know. I will definitely recommend Fairfield Volkswagon to others.

T_CARMONY

Sep 5, 2016

I bought a used car that seemed prefect. It was everything we wanted. We were assured by the manager that it had no mechanical issues. They even had in their garage telling us this and that it was being driven and had no issues. It may need a new battery because they were charging it. We could pick it up the next day and give them the 2000.00 for it. The following day 09/01/16 we picked it up all excited. Already planning to save money to come back in six months to trade it in for a suv. Less then twenty hours later 09/02/16 the car started pouring clouds of smoke out of it. We called the car lot and told them what was going on. The sales manager was rude and very mean. Not anything like the treatment we got the day before. We asked them to fix it or return our money. They did not want to do either. They did decide out of good faith to try to fix the fuel injector that was broke and the forgot to fix or mention to us at the purchase. They said it should be fixed by Tuesday 09/06/16. So here we sit without the 2000.00 we paid and no car. The thing that made it worse then anything is the way I was treated. Repeated asking the sales manager who was on speaker so my coworkers heard the conversation asking him to please stop being rude and to speak to me nicely and stop raising his voice. I was almost in tears but was never disrespectful to him. Others were able to hear the way they treat their customers. The only thing that was good in all of this is working with Nan. He was amazing friendly and kind. If you are at a last choice and have to go there go to Nan.

ALK0

Sep 4, 2016

This store always gets it right. I trust them and will always use Fairfield vw for my service and new car purchases. Thank you for caring

Wareman53

Sep 3, 2016

He does his best to do whatever he can to help the customer! No matter the obstacle he's always there with a resolution to make it good for the customer! Great personality..

BRIANKURTZ32

Sep 2, 2016

When I came in to Fairfield VW to lease a new Golf I was immediately welcomed and served with a motivated and dedicated staff. I was able to get everything I wanted in just a short 30-45 minutes and drove away in a brad new VW Golf.

BARTRAIL39

Aug 31, 2016

Service on my leased Volkswagen CC was performed in a prompt and thorough manner. My service manager was friendly and very helpful in every regard.

CelDan

Aug 30, 2016

My experience at Farifield VW service was awful. I brought my vehicle in for routine maintenance (20K miles). I confirmed that this would take 1 hour. The person told me it would take less than 1 hour when scheduling. It took over 2 hours, which was a great inconvenience. The cost of the service was $340, which is astronomical considering they did nothing more than change the oil and check vitals. $200 of this price was labor, which reeks of price gouging. On the way home, the "low tire" pressure light came on, leading me to believe they didn't actually fill my tires. The service staff is rude--this is my third time at Farifield VW service. They have *always* been rude. I would never recommend anyone buy a vehicle from Fairfield VW or *EVER* use their service department. Shameful.

jimdragon1951

Aug 29, 2016

Felt this dealership done a fine overall job. I don't feel pressured to purchase anything that I didn't needThank youThank you

jmeyer

Aug 29, 2016

Worked with Landon Haft on-line to come to an up-front price on a 2016 GTI S. I knew what I was looking for and among all the dealerships I communicated with Fairfield was, not only by far the most communicative, but also provided the best offer. Very happy with the car and would certainly make Fairfield my first choice for any future VW purchase.

ocgood55

Aug 29, 2016

The bumper was replaced and the car was waxed and cleaned. The muffler was loud when I picked it up and Joe checked it out referred me to a place were it was resasonably replaced the rusted muffler.

JMOSHER0

Aug 24, 2016

Mike in sales, and Josh in finance, provided professional and very knowledgeable service. Mike was insightful and supportive of our interests, and led us to the perfect fit for our family needs. Mike never pressured us, but allowed us time to decide, and we made the best decision. Josh in finance found the best financing available, and in a timely fashion. He steered us to the important warranties, and away from the others. Josh took a lot of time to explain the details, late on a Saturday .We are fortunate to be apart of the Fairfield VW family, thank you to Mike and Josh!!!!

PatMan

Aug 24, 2016

Enjoyed working with John Reszke. He knew what I was looking for and delivered. Made my car buying like ordering fast food. Ziped in got what I wanted and was on my way out in no time. Thank you, John

MIKEHORNRPH

Aug 23, 2016

I arrived for my first service and was greeted by Greg Webb - my salesman- even though this was a service call. Greg was helpful at purchase demonstrating features as today's cars have more technology than my old car. The service went smoothly as well. I went with the Passat because of the milage, performance and great interior space. I am beginning to regret going with a lease and may just purchase outright instead of waiting 3 years on that decision. The car is quick, efficient and a great ride on the highway. The price is still several thousand less than a comparable Accord or Camry.

PFE

Aug 19, 2016

I drive away in a new car in less than 2 and half hours. This was my first time visiting this dealer. Great customer service and support. Keep up the good work.

Rick

Aug 19, 2016

Fairfield Volkwagen is one of those dealerships you can trust. I have purchased one vehicle and leased two others, and when I deal with the service department or sales they are up front and honest about the service and answers I demand. The staff at this dealership has performed to my expectations for the past 5 years, that's why they have earned my respect as a repeat customer.

VINCENTDICOLA

Aug 19, 2016

Very professional staff and technicians in the service department as well as a very clean and modern facility. Great coffee machine in waiting area and very comfortable seating.

CKBUSBOOM

Aug 15, 2016

After unexpected car issues, I found myself looking for a new vehicle. I worked with Jake, Josh and Lee and had the best car buying experience of my life. They each took time to make the experience personalized for my needs and my situation. I wouldn't be happier with the experience and highly recommend the dealership! Thanks for turing a terrible situation into one of the best customer service experiences of my life!

jetta_owner

Aug 11, 2016

I recently had the pleasure of working with Ryan Shoemaker on the purchase of our CPO Jetta. My husband and I went in with the details of the specific car we wanted to test drive. It was a busy Sunday at the dealership, and he made us feel like we were the only ones there. He listened to us, was not pushy, gave us space when we needed to talk through our decision, and has been super responsive on my many questions during and after the sale. He takes the anxiety out of car buying and I would highly recommend his services! He's been an absolute joy to work with.

astraus152

Aug 10, 2016

Very good all the way through the process.... Appreciated the loaner since I live in Oxford. Will return for service, parts and new cars as needed.

STERKIN81

Aug 10, 2016

I'm currently leasing my second Jetta from Fairfield VW. This is the best dealership I've ever dealt with. They're not pushy and I've gotten very good deals on both vehicles. I just brought my car in for 10,000 mile checkup. As with the other times I've brought my car in for servicing, the staff was courteous & efficient. Wait time for completion of service was very reasonable and waiting areas comfortable. I highly recommend Fairfield VW.

TPRAND1

Aug 10, 2016

Love this Fairfield VW dealership! 3rd car purchased here! I always leave satisfied! Jake and the whole sales team are great to work with!Terry

B.BURSTEN

Aug 9, 2016

Bought a set of tires for my 2010 Jetta TDI wagon.Got a discounted price on 4 wheel allignment.In and out in less then 2 hours.THANKS.By The Way, the Dealer Rate terms of use are ridiculous......

ssp

Aug 9, 2016

Quick and thorough. Everything was explained to me and all my questions answered completely. This is my go to place. Won't go anywhere else.

TOM PARSONS

Aug 9, 2016

Outstanding service from the body shop! The car looks brand new and was sparkling and clean inside and out when we picked it up! Rob McGill is great to work with, answered all our questions, kept us informed on status, and even provided a bottle of touch-up paint!

PAMIMFELD

Aug 5, 2016

We came and knew what we wanted from a car standpoint and that we wanted to lease for a short time. The sales person was great, very personable, accommodating and not at all pushy. We will definitely come back after the lease is up to purchase a TDI model.

EDULA1967

Aug 4, 2016

My appointment was timely and the customer services was top notch! From my arrival to be he was time I left. Everyone was kind and courteous .

BAKERFAMILY

Aug 3, 2016

I called Ryan Shoemaker asking if they would be willing to match a price I found online. He said he'd call me back in a few minutes after talking with his manager. Less than 5 minutes later, he called back saying they would honor that price. We stopped in later that day, took it for a test drive, and bought it that day! Never planned on moving that fast, but we knew what we wanted and Ryan worked with us on both the price and financing until we were comfortable (with no pressure whatsoever). We feel like we got a fair price and the car that we wanted.

CLANE1411

Aug 3, 2016

I came in with an idea in my head but with a recent move I doubled my miles I was traveling for work, therefore, my original car was out of the question. I told Ryan the things I was looking for in a car from speed, specs, control, and style. He followed up by showing the Volkswagen GTI and I instantly fell in love with the car after the test drive!

ONEILANNE

Aug 3, 2016

Fast Friendly service. Very helpful, got me in and out of the shop. Car was clean and looked very very very nice when i picked it up.

SGRANDE044

Aug 3, 2016

i just purchase a used vw and needed service at my local vw dealer. close to home and was hoping to service my vehicle there in the future. over $300 for a replacement fuel door actuator. part itself was minimal cost. just got taken advantage of. will be returning only to have the paint chips replaced around the gas cover area that the technician damaged.

MOSE.DEMASI

Aug 1, 2016

Overall great experience! John Reszke was great to work with. The only negative was with the finance officer. When he found out I wouldn't be purchasing the extended warranty his attitude totally changed! Actually he became short and somewhat rude. Unfortunately it left a sour taste after an otherwise pleasant and low stress transaction.

HANMERFAMILY

Jul 31, 2016

I got the car of my dreams at a great price! The personnel were professional and courteous and the car is so fun! Thank you!

PAULLU888

Jul 29, 2016

Awesome job. Like the service and the price. Very friendly, knowledgeable sales stuff. Very fast process.i will definitely recommend this dealership to friends and family.

Andrealyn

Jul 23, 2016

We went to this dealer after seeing a car we liked there online! Ryan greeted us and was very helpful, nice, and not pushy at all! It was a great experience and I would go back! He made it easy for us and that's what I liked the most!

blee47018

Jul 22, 2016

I was treated like a valued customer and my car was finish quickly which means alot to me.I have in the past had some issues with this dealership but I am glad that we could move past them and I get a very good service on my vehicle when I bring it in.

Kelly

Jul 22, 2016

Ryan is a terrific representative of Volkswagen. He is friendly, knowledgeable about VW products, and has an ability to explain clearly and completely. I would recommend him highly.

RKMDAS5132

Jul 22, 2016

I had an issue with my Jetta, it wasn't shifting and acting very oddly. I called and they had me in the next day and out in a rental within minutes. Seeing as it was a transmission issue I expected to have to wait a while for it to be fixed but they had it done within 24 hours. It was exceptionally fast, the people who helped me were very nice and because I bought a certified pre owned the couple hundred dollar issue only cost me a fraction of that with labor included. I would most definitely recommend Fairfield Volkswagen for anyone looking for expert techs to repair their vehicles quick and correctly.

RHK 45

Jul 21, 2016

Love my car, All VW service recommendations are a top priority. Quick easy service department.Always busy with work, very easy to work with service department.

GRAFSTEVE24

Jul 18, 2016

I would highly recommend this dealership. They went the extra mile to make sure I got the GLI that I wanted. No push to just "make a sale" they made me feel like my business was appreciated and had the vehicle I wanted sent directly to the store. Very happy and will defenitly be a customer for life!

GSTRAUT

Jul 15, 2016

Found a car posted online, and bought it after the test drive. Every person I interacted with throughout the process was very helpful and informative.

BESSVIRGINIA

Jul 14, 2016

I had a great experience at Fairfield Volkswagen. Before and during the actual transaction, everyone I spoke with was very helpful and forthcoming with information. There were no surprise or hidden fees, and all fees/payments were well explained. Overall, everyone was very friendly and as efficient as possible.

bing

Jul 14, 2016

I have made three purchases and experienced services afterward from this dealership since 2012. This is the best dealership ever in my opinion. First of all, all the people I encountered, from the salespeople, services people, to people who do documents and bills, are all very pleasant to be working with. I felt I was treated with ultimate respect, that they made me feel very comfortable. Sale negotiation is straight forward and quick. Reasonable offer is matched and trade-in is handled pretty much by the book. Salesperson went the extra miles to please me on the preferable equipped one. The facility is very clean and comfortable. Service people are trying to help you over the phone as much as they can. At the dealership, they will try to save you money, rather than trying to rip you off. At one time, a service person fixed some minor scratches free of charge on my scheduled annual maintenance. By the way, VW is making quality and valuable automobiles, much better than the others I have driven including Volvo, Honda, Toyota...

J_D_HAWK

Jul 14, 2016

Found a vehicle I liked online and was able to make a quick call to the dealership. Worked out a deal and a couple of days later made the 2.5 hour trip to the dealership to test drive the vehicle, Within an hour I was driving the vehicle home.

KHALL070257

Jul 14, 2016

Chris in service was great. I had a dead battery and he was able to get me in in the morning. He explained all that would be done also.

MNEASE

Jul 13, 2016

Taking me 2015 Ford Edge to A Volkswagen Body shop for repairs had me a bit concerned. However, the car was repaired beyond my expectations and completed on time. They even cleaned the inside. Thanks...

catherineberry7

Jul 11, 2016

Cashier was holding a conversation in the waiting room for 10 minutes with my paperwork in her hands, while I waited! How RUDE! Service representative tried to over charge for battery when I previously called for price. Lost customer FOREVER!

GMB1

Jul 11, 2016

Chad was very friendly and helpful, did not talk down to me like another dealer in the area did. He really cared about the problem with my car.

skwilh

Jul 11, 2016

I enjoyed working with Ryan on purchasing my VW Beetle convertible. He explain everything clearly and assisted me on computer as I needed to "unlock" my credit in order to do an application. The process was quick and before I knew it I was in and out with my new car. So far everything is fine. I love my new car and hope to have it a very long time. I hope the shop is just as attentive!

kjhoskins29

Jul 7, 2016

Very nice but took around 1:45 when they said it would take around 30 min. Would have liked to have been told what was talking so long.

bhurley64

Jul 5, 2016

Ryan was great to work with. He was not pushy and gave me plenty of time by myself to review the car. He made buying a car as painless as it can be. Thanks Ryan.

PROBB1

Jul 5, 2016

My 2007 VW Beetle Convertible top needed repair. My Service rep Guy did a great job helping me. I have returned to Fairfield VW since purchasing my first Beetle in 2000 and the customer service has always been great. Thank you for all you do for your customers and a special thanks to Guy!

SDENYSE

Jul 4, 2016

I stopped in to have a part replaced on the passenger front door. I expected a 1-hour wait, but it took about five minutes. Very pleased!

BURGESS.HS

Jul 1, 2016

I have always had a positive experience at Fairfield VW. The team is transparent in the quotes, kept me updated and even got me out an hour early!

Nick

Jul 1, 2016

I bought my 2015 Golf TDI from Ryan last year. He wasn't pushy at all and was able to answer all of my questions. Was an overall good experience. I've also returned to the dealership for scheduled maintenance and the service has been great.

SLK

Jul 1, 2016

Ryan Shoemaker was great to work with. I have already sent some friends in to see him. I can't see a reason to deal with any other dealership or salesperson.

TCUR

Jul 1, 2016

I went in looking at a used car of another make but Ryan very nicely let me know of some alternatives I might want to consider based on what I was looking for. He ended up saving me money and getting me what I wanted and I never felt pressured.

White turbo

Jul 1, 2016

I took my 2008 Beetle in for service and the news wasn't good! I didn't know how I would cover the cost of the repairs.I asked what my options were and that was when Ryan came to the rescue. He was able to find me a new 2016 manual shift Beetle at a very reasonable price. Ryan promotes a very professional demeanor and all expectations were meant. I definitely recommend Volkswagen of Fairfield and Ryan Shoemaker in sales

SUESUCHER

Jun 30, 2016

My original dealer was Northgate-I was told my new dealer would be Northland VW. Went there for two consecutive leases and neither were happy experiences. Two years ago, after what I thought was a minor issue with some ice, I went to the dealer and was TOTALLY blown off. After a couple of months, I sought help from Fairfields VW and it turned out to be a MAJOR problem. The people I dealt with in the service dept. we're fabulous and my car got fixed.I decided to lease from Fairfield and for the most part I am thrilled.

BCMARSHALL68

Jun 28, 2016

VW neglected to pay off my trade-in for 10 days and, when they did so, failed to pay the full amount (10 days of per diem). I received a notice from the trade-in's creditor and had to pay the per diem myself. I alerted Fairfield's Lee Lipsky (sp?) of the issue and he said he would immediately update the business manager. Lipsky added that someone would call me back in "10 minutes." Six hours later I called Fairfield and was told that neither Lipsky or the business manager were available - could I leave a message? Enough/lesson learned.

Sully

Jun 27, 2016

Landon was extremely helpful, without being pushy, during my car purchasing experience. He listened (and observed) while I looked at different models and I ended up in the perfect vehicle for my driving needs.

neal

Jun 23, 2016

Just disappointed with my VW, the dealer is fine just a lot of problems with the car or the dealership is trying to exploit me. Either way the car will be coming here for service while I own it baring anything outrageous happening with CS.

MAYCOBA

Jun 22, 2016

I bought a used car last week from Fairfield VW. 2 days later i had an electrical problem with my dash panel. I called service and spoke to Guy. He was very helpful and we set up a time to get my car looked at. They got my car in promptly and corrected the issue. A car problem is noever a good thing, but they made it as smooth as possible.

HPECK39

Jun 21, 2016

2 months ago I went to Honda to look at a car. I was test driving the car and really liked it. My son said to me "mom, let's just go see what Volkswagen has", so I test drove that car right to Fairfield Volkswagen. Jake Hillard met us outside and asked if he could help us. I told him that I was test driving this car and I thought I was gonna buy it but wanted to see what he had to offer. He showed me a few cars. I made an appointment to come back the next day. The next day I showed up to test drive some cars, still convinced that I was buying that Honda. Jake immediately put me in a car that I automatically fell in love with. I then told him what Honda was offering me, which was a pretty sweet deal. He asked me to hold on a min and came back matching that deal plus a little more and offering me this car that was the same price but had so many more options. I was sold.Fast forward 2 months.......someone who was driving carelessly pulled out in front of me and I ended up totalling my brand new car. I was just devastated. Thankfully due to the awesome airbags though, my daughter and I had minimal injuries. I walked into Fairfield Volkswagen a few days later and went looking for Jake. I told him what happened. To make a long story short, the insurance company ended up screwing me over and I was not able to recoup my down payment. I was stuck with nothing down and having to get a new loan. Jake and the team made this happen with the same terms. Now comes the awesome part.......my car was kind of a special edition with special features that I could no longer do without. Unfortunately a car like this is rare. I knew I wouldn't be satisfied with anything less, so Jake and the team started searching tirelessly. After some time they were able to locate the vehicle in Louisville ky. Jake and a driver drove to Louisville to get the car. Jake drove it back personally. The car is a different color, but I love it just the same and maybe more. I cannot thank these guys enough, especially Jake for all of their hard work and dedication to making sure this customer got what she wanted and needed. I couldn't be happier with them and my new car!

erinishappy

Jun 17, 2016

My car began having some issues and decided to take it in when it died as soon as I changed the gear to drive. I figured it had to be the battery but decided to take my car to Volkswagen Fairfield, where I purchased my car. I worked with Stacey and Josh in the service department and immediately trusted them. I got nervous when Stacey told me that it had to be something wrong with the engine... She had the service team look at my car while she looked to see what warranties I had with my vehicle- which I didn't even think I had a warranty! If I had taken my care to anyone else I wouldn't have known I had a warranty on my car! She went over and above taking care of me and making sure I got the best deal possible. On what happened to be a huge engine job that would have cost me about $2,000, I paid $118 total because of my powertrain warranty. Stacey went over and above looking into what I had purchased with my vehicle a year ago. I am so happy I took my car to them and will definitely use them with all of my future car repairs.

OHIOBROWN220

Jun 17, 2016

Waiting lounge, coffee, provided. Service was preformed in a reasonably time and kept advised of progress. Service Advisor Chris was helpful and took good care of me getting the service needed above / beyond.

SDENYSE

Jun 16, 2016

When the check engine light showed up on my control panel on Sunday, I knew I had to take my 2013 Passat TDI SEL to the dealership.. I left the car and realized this job would have to be worked into the schedule. By late Monday afternoon, my car was ready, however, I was unable to pick it up before the dealership closed. I picked it up on Tuesday morning, then had Chad explain what had happened. A tank heater and pump for the AD BLUE diesel exhaust fluid had failed. I was charged $1748.19 for the repair on my LEASED Passat and was told the warranty for the parts expired at 30,000 miles. I am upset that I had to pay for a repair on the same diesel exhaust system for which VW has been exposed as having lied regarding its emissions. I have been a happy customer until now. This may be my last VW.

VICTORIA_PARKS

Jun 15, 2016

I am always confident that I am receiving the best service for my Passat at Fairfield Volkswagen. Chad explains everything clearly & goes out of his way to find the best solution to the reason for my visit. I appreciate him.

BARBMCQUEARY

Jun 14, 2016

I needed help with my VW quickly as I was leaving the next day for a trip to upper Michigan. Within an hour of calling I was getting service on my car. The whole team was extremely helpful and put my mind at ease. Thank you.

SHARDY0

Jun 14, 2016

My experience at Fairfield Volkswagen was tremendous. The sales person with whom I dealt was knowledgeable and honest regarding all aspects of the products and processes of the dealership. Each of the other team members reacted quickly and fairly. I would not have bought a car that day had John Rezke not been involved. I ended up getting a different car from that which originated the visit. I felt completely satisfied in all aspects of the transaction.

ProjectHaiti08

Jun 13, 2016

I Had the whole engine replaced on this car back in December after purchasing in September. Shop said it came with a one year warranty on parts and labor. Then converter broke in January right at the engine. Then it started miss firing last month in May. Took the Passat in and they thought it was an transmission valve leak so they replaced it. Turned out it wasn't. Then they said it was a spark plug issue. I asked if that was covered under the warranty since it is a part with the engine. They said no its matinance. So in short I bought this car for $7k and haven't had it even a year and have put $5k in it!! I originally bought this car because I assumed a VW dealer wouldn't sell me a car with tons of issues. It's an 07 with 105k miles on it. Not even 10 years old. I did decline the extended warranty since it was another $2k. But I never imagined a car having this many issues in not even a year. I'm very dissappionted VW couldn't of helped me out and am hoping this is not normal for a vehicle they sell.

PATTONJM

Jun 10, 2016

Service was excellent. The waiting room, as always, was a great place for getting work done. I was given a thorough explanation of the work that had to be done. After paying the bill, I was able to test drive car with the service representative to ensure that the work was complete.

Eric

Jun 9, 2016

Replaced failed fuel injector and cleaned carbon build up from cylinders. Guy was great to deal with and was fair with work and pricing. Would recommend working with him.

KEVENSKUSTOMS

Jun 9, 2016

I never expected to roll outta there with a 2016 Jetta SE with most of the bells and whistles for the price I paid. A very relaxed experience. At no time did I feel uncomfortable and or pressured. Everyone did what they could to ensure my terms and budget was meet.

MN

Jun 6, 2016

I always go down to Fairfield Volkswagen because I know that I will always get the best service. It is worth the 30-something mile drive. Thank you for always being so helpful and friendly.

ESHMAND

Jun 5, 2016

The Service Manager, Guy Marino, is absolutely "the best." He shoots-straight, always has the facts, delivers on his promises and is very professional. All your service managers should be "benchmarked" against this standard of excellence.

SAYLORJERRY

Jun 5, 2016

I think I purchased the least expensive used vehicle on the lot. They treated me like I bought a new car. They stayed after close to finish the deal. Enjoying my used truck every day !

bt

Jun 3, 2016

I went here looking to buy a new or used Volkswagen, I was amazed by how knowledgeable the sales staff was. I dealt with Mike Rickard, throughout my entire time at dealership. He was helpful and not pushy. It was easy to tell that he wanted to help me purchase the best vehicle for me.

LCREELMAN

Jun 3, 2016

Went in for an oil change and 20,000 mile checkup without an appointment and was given prompt, friendly and courteous service. This car is my third Jetta lease and I always have been happy with both the sales team and the service team.

MICHAEL1.BUSH

Jun 3, 2016

Everything was great and quick,. However, diesel fuel was spilled inside the engine compartment during the fuel filter change. I had to bring it back in to make sure there was no leak in the fuel system.

BSWHISMAN

Jun 2, 2016

They do the best job trying to get the car you want. But won't give no extras. Watch out for extra costs. Thank you

GRINSTEADC

Jun 2, 2016

Landon is a great sales person and chad in service is great too. This is my 5th car from this dealership. I am always happy with the service

Mont05

May 31, 2016

Everything went well. The service people fixed my problem to where I do get free oil changes which the salesman agreed to give me. Even put washer fluid in my car. I do wish the car wash was a little bit better and wish vw offered free car washes or deals for the drivers since I want to keep my car nice.

Bearcat1960

May 25, 2016

Our car is a 16 year old Jetta with 68K miles on it. Since I have been bringing it to Fairfield VW for service they have fixed all the problems that had developed and it now runs like new. They have great mechanics (William Kurtz) and very helpful service personnel (Chris Simpson) plus things got done quickly. I certainly recommend them for your VW.

bess77750

May 25, 2016

It was a last minute appointment for a 30,000 check up. I was able to get a Saturday appointment and i was in and out in an hr.

BRIANKURTZ32

May 25, 2016

Well I dropped my car off, it got fixed, I got it back. Simple as that. Easy, fast, simple. Great people, great service. 10/10, 2 thumbs up, would recommend to a friend.

SAABSOUNDS71

May 25, 2016

Great dealer, wonderful pricing. Max my salesperson was great. Would recommend Fairfield VW to anyone. Love my new Jetta SE.1.4 turbo is a wonderful engine.

Sara5486

May 25, 2016

I recently bought a used PT cruiser from Fairfield VW. The car was in great condition and at a fair price. My sales person was Landon Haft. He was really friendly and attentive, he was quick to email me back and to set up a test drive. He even checked back with me after I bought the car. And when I started to hear a small noise while driving the PT, he was quick to set a time for me to bring it in to the service station. I brought it in mid morning and they were able fix it by mid afternoon.

JULIE

May 23, 2016

Upon the greeting in the service bay, the service rep had an indifferent attitude. A decorative piece of the vehicle was not replaced and was found in the trunk five days after service.

JORDAN.PARKS

May 18, 2016

Browsing online for a truck and stumbled upon one here at the Fairfield Volkswagen. Landon initially responded back to my inquiry and provided me with all of the information I needed to make a decision to buy. Even when he had another appointment lined up for the time I could come in, he made sure I was set up with another salesman, Mike, who helped me with the purchase. Very friendly, well mannered folks here and I would recommend anyone to go for their next purchase. Fair prices on their vehicles which makes the buying process that much more enjoyable.

16golfSE

May 8, 2016

Inquired online about a new Golf and pricing and received a friendly email and a competitive quote. When I came in for a test drive, Landon had the car out front ready to go. The entire experience was made easy and hassle free. Received a follow up text and email a few days later asking me how the car was treating me and to contact him with any questions or concerns, which was a nice caring touch.

KBARTER

May 6, 2016

Chad is awesome. He makes having to take your car in for service easy. You also know he is over looking everything so it is done correctly and as cheap as possible.

SDENYSE

May 5, 2016

Recently had a very flat, beyond hope flat tire, so I arrived unannounced for help. Within 40 minutes, my car was ready to roll again. Later that day, I returned because I had received a monitoring device to install from AllState. I had no clue how to find the port into which it was to be inserted. Once again, someone came right out and within seconds, the job was done. These people have been great to me over many years. Thanks to all of you!

andrewz28

May 3, 2016

I test drove a used Corvette. I was impressed with the quality of the car and I was very satisfied with the people at the dealership. Very professional. Perhaps I will go back and buy a car when I am ready...

WEBERML2

Apr 29, 2016

Went in with an idea of what I wanted, and asked George to help me out in deciding. He came to the same conclusion, did a test drive, ran the financials, got a great deal, and I was done. Made it really easy for me.

RADAWN3

Apr 27, 2016

I love when you go to the service department and see all the smiles. It lets you know those representing the service department are proud of their job. Being proud of their job shines through and I feel is the reason the service is always exceptional.

cou67gar

Apr 26, 2016

Always great service by the service department. Great how they keep you informed of what is going on and what they intend to repair. I always request Bill Kurtz, and Chad Bernges

jlinnemann

Apr 25, 2016

Always great service by the service department. Great how they keep you informed of what is going on and what they find. Plus their explanation of entire process at the end. I was very happy there was no charge for my last visit which turned out to be a wrong battery inside my key fob that I put in myself.

KIRSTENCANNON05

Apr 25, 2016

Everyone was very helpful! All of my questions were answered. Everyone was very kind and welcoming to my relentless questions. I enjoyed working with the people at Fairfield VW

JSININGER

Apr 24, 2016

Other than having to wait on back log and parts service was great. I hope you do the same great work on my mom's oops. Thanks.

MAHAFFEY_ROBERT

Apr 23, 2016

I have worked with Landon Haft and John Reszke since 2006. The two are professional and knowledgeable of the VW product. The service department has always provided thorough and complete work.

brianpleonard

Apr 22, 2016

The service did not find any issue with the car other than less than full charge on the battery. replaced the battery and had the same issue the next morning with cold start. Took the car back that day, service could not duplicate the issue. I was charged $123.00 for unsuccessful trouble shooting. Service member Chad helped me and explained why a good battery with a low charge could cause the issue and may not be the recent 2306 update. He refunded the service charge and assured me if the issue continues to bring it back for further troubleshooting. Thanks to Chad I still consider VW Fairfield a solid dealership.

dedell3067

Apr 22, 2016

Car ran bad and had an oil leak. Vacuum pump is the cause for the leak. Leak was minor irritant but not a problem. Two items listed as cause for performance issue. Mass air sensor and speed sensor. The diagnosis did not list code for speed sensor, probably because there was no code. Ticket reads replace speed sensor because oil leaked on wiring. My original thought was the oil leak was caused by rear seal. If the rear seal was the leak then the sensor could have been covered with oil and would have needed replacing or cleaning. I told service writer about a device on Mass air sensor harness that could have interfered with computer. Your ticket showed a fault with mass air sensor. The problem turned out to be a broken wire caused by connector on the mass air sensor harness so the code was correct but neither the mechanic or service writer looked for root cause. Replacing both sensors would not have fixed the problem. The call from your sales department to give you my car to avoid the $3000 repair bill was underhanded. The real cost to fix the leak and correct performance problem was under $200. The service writer, in order to make the repair sale said two lies. The oil leak on the pump would cause the brake system to fail and the brake pads were at 1mm and needed immediate attention. The brake system comment was ridiculous and your service ticket indicated the brakes pads had 3 mm of thickness left, almost half.I understand that you are in business to make money but you are also supposed to be the expert on this car. I give you kudos for pointing me from the rear seal to the vacuum pump. I don't understand why you didn't recommend a new harness instead of the mass air sensor. I soldered the wire and the problem is solved. Replacing the harness would also have solved the problem.

DARPRT

Apr 19, 2016

Landon was great to work with from the very first email. He answered every question I had and even took the extra time I needed to make sure that I was comfortable with every and understood everything we were talking about. He went over every feature of the car without leaving me feeling like I needed to go home and review the user manual. He really made it feel like a personal experience and I wasn't pressured in any way.

Liv

Apr 14, 2016

Everyone was very friendly. Prices were the lowest I could find in the area. George and Jake were awesome! They were friendly and not high pressure sales people. Jeep that I bought was very clean. Only bummer was that the gas tank was on E when I took it home, but nothing major.

RERERE7202

Apr 12, 2016

I was in for a routine oil change and the service adviser was super helpful and friendly. He even reprogrammed my Bluetooth for me. The waiting area is nicely equipped with free coffee and wifi. My four year old and I appreciated the quick service!

CAROLELEEAND3

Apr 11, 2016

Although the service department was backed up this week. They still made every attempt to keep me notified and kept in the loop. I had a loaner car from them so the time it took to get my vehicle back was really not a big deal. They are great to work with.

CSTEPHENS0

Apr 11, 2016

I would highly recommend this service center for VW Repair, Re-Call, or maintenance. I had very positive interaction with Chad Bernges and all of the staff.

TVNEALS

Apr 6, 2016

Always a good experience having my car worked on at Fairfield VW. The only problem was picking up the car and paying the cashier. It took me 28 minutes from the minute I walked into the cashier's office until I walked out. The cashier took at least 4 phone calls and served 3 other customers during the time I was waiting. She really needed more help.

MARK.CELEBREZZE

Apr 5, 2016

Jake was extremely helpful and provided great information and a low pressure sales environment. I greatly appreciate all of your help. It was a wonderful experience.

LINDA.PORTER

Apr 4, 2016

I had a very satisfactory experience with my sales person Ryan Shoemaker. He kept in frequent contact with me and was able to work within my budget so that I could get the car that I wanted. Everything went well until the end. When I went in to sign the final papers I found myself with a somewhat pushy closer who presented me with four rather costly warranty choices. I wondered how many people fell for his question, "which one do you want" rather than "do you want one of these." When I told him I didn't want any he immediately challenged me with "May I ask why not?" I told him it wasn't in my budget. He then put on the pressure by asking me if I wanted the coverage at a lower price. After the third time telling him none of them were in my budget he was noticeably miffed and then absolutely rushed through the final signing of the papers. Other than that, however, I would certainly recommend this dealership. Look for Ryan.

MIKEZIEGERT

Apr 1, 2016

Everybody I spoke and worked with was very friendly and helpful. The process was fast and professional. Would buy another vehicle there. Will bring truck there for service also.

RSTDBOWMAN

Mar 31, 2016

Went in for my first service. Was in and out in one hour as promised. Guy took good care of my VW getting it all taken care of. Runs like a new one!! Still is to me. I LOVE my Beetle!!! Had my last Beetle for 14 years and traded it for this 2015 at this dealership. This turbo really has a lot of get up and go!!

DFBROWN888

Mar 30, 2016

I like the service and the wait was not long. I have to have my car service again, I will come back, I need my car to go to work, grocery, etc. Sooooo, I hope it won't cost me an arm and a leg, just part of the arm (maybe)

EKRAUSS006

Mar 30, 2016

Chad did a great job communicating the status of my service and made sure I was satisfied. He answered all of my questions and hooked me up with a great loaner car!

PANAMENOG

Mar 30, 2016

Provided me with an amazing deal! Since the first time I contacted the dealership they provided a great friendly customer service and made everything possible to make sure I was happy with my purchase.

key_margaret

Mar 28, 2016

Could not find a better deal. I looked. I could not find what I was looking for anywhere in the Cincinnati OH area. I was at the dealership for four hours. The only thing I did not get was Dinner. [

marinemom

Mar 28, 2016

I purchased my vehicle at Fairfield Volkswagen and have taken my vehicle there for all of its maintenance, recall service, and new tires. The service staff is always friendly and helpful!

wordspicturesmagic

Mar 25, 2016

I went in for a 10K maintenance and recall service. The staff were friendly and helpful and completed the work quickly. I will not hesitate to return.

marvinwest87

Mar 24, 2016

Service was outstanding. I was running late for my appointment but that didn't matter to the service team. My car was still brought in on time and they even washed it! Picked up a few things in parts as well.

MARKGIBSON

Mar 23, 2016

My wife and I found the car on-line that we wanted. Gregg was very professional in presenting the car to us in a no pressure manner. He worked with Jonathan to get very good financing. Both were very courteous and helpful in getting the deal done.

RON.STERLING

Mar 22, 2016

I like to have my oil changed every 5000 miles as opposed to the recommended 10000 miles by the manufacturer. The no appointment service suits this need just fine. I pull in and if tech is available I'm out of there in less than an hour, and usually sooner.

jeepchick01251967

Mar 17, 2016

I was told my car would be washed after they finished the service, it wasn't. The explanation I got was that it was too cold. Understandable. But when I got to my car, I noticed some fresh dings in the passenger driver side door. I know my car isn't new, but I really don't appreciate it being dinged up in the shop....Would I recommend the shop, not sure. Will I be back? Only since you are the closest VW shop to my house....If I had other options, no.

WEBER.4214

Mar 17, 2016

Turned in old lease, got a new lease. Painless procedure at this location. Excellent service department that I have used for four years now. Would recommend.

SCOTT28145MOCK

Mar 16, 2016

Max helped me get into a new Volkswagen jetta and I couldn't be happier that my payments are cheaper and more affordable for me now.

MN

Mar 15, 2016

The staff of Fairfield Volkswagen are always great when I stop in. It does not matter what the service is--they are always there willing and ready to help. Thank you so much!

RestInPieces

Mar 15, 2016

Took car in for service and to see why the trim molding over door is delaminating, the only one on whole car. After accusing a car wash they admitted that it's a problem on the Passat and had seen a lot of it but won't warrant it even though it's covered, they then advise me to call VW customer care. So after trying to contact service manager for a day I have done what they advised and VW is very interested in this as it is covered under warranty and Fairfield should have addressed the problem instead of blowing me off! Not happy at all with Fairfield, if you want my business now and in future you should act accordingly, I bought my car from Fairfield not VW Inc. Standing behind your product and resolving any issues instead of pushing customers away is how you grow a healthy relationship and loyal followers, VW already has an image problem and this surely don't help that.

DADDIECK

Mar 9, 2016

I received excellent service from sales department. Everyone was courteous and professional. They worked with me to arrange financing for my vehicle which was competitive.

JOEM03

Mar 9, 2016

the service have been really good will say perfect and no long time to wait, they wash my car and the job was really good.

STYLES_STEPHANIE

Mar 9, 2016

I did not get to meet Guy in person but was very pleased with my telephone interaction with him. Very inviting to speak to, professional, and knowledgeable of my problem and what would need to be done/service. Everything we discussed happened there were no surprises.

DPELFREY

Mar 8, 2016

I had oil change and a light bulb replaced. Takes 1 minute to change out small bulb. I thought $60 was extremely high. The service was fine.

HARMONYRDARBY

Mar 4, 2016

They were fantastic! I always go to Fairfield VW for service, but on my last visit, the service manager saved me a lot of money. He explained that he didn't see an issue and didn't want me to wast money on a diagnostic test when it would not find anything. I am very grateful for his honest!

BRIAN19

Mar 3, 2016

After a lengthy and marginally successful local search for a vehicle with specific feature and cost parameters, I found the vehicle that best fit my purchase preferences about 90 miles away at Fairfield VW. From my initial contact we negotiated the details and closing in smooth, efficient and expedited manner. Mike Rickard was exceptionally professional throughout the process. My purchase experience leads me to believe that they will be no less excellent if I have any service needs going forward.

Steve Turner

Mar 3, 2016

I live in Carmel, IN. I searched the USA for the exact match in a VW Beetle that my wife was looking for. And, low and behold, it was sitting at the Fairfield, OH VW dealership. I called and spoke with Ryan Shoemaker, Salesman.Susan and I drove to Fairfield, OH last Saturday morning, looked at, took it for a test drive and ultimately drove it back to Carmel, IN. The 'No Pressure' attitude, Ryan's professional salesmanship and the entire end-to-end process was above reproach. Susan couldn't be happier. I'm very pleased with professionalism displayed at the Fairfield VW dealership. And, "Yes" I would refer my friends, colleagues and associates to this dealership without hesitation.

MARK_MOBLEY

Feb 29, 2016

Would go back to have my cars serviced here, easy to get in and get out with no hassles. Chad Bernges was great to work with.

Nbaumann7

Feb 25, 2016

I came in looking for something particular and left with what I really wanted. The customer service was outstanding in paying attention to my needs and wants. I had a budget and they accessed it by far.

KEITHGILTZ123

Feb 24, 2016

Very pushy dealership. They told me and my wife if we went to lunch to think over the deal before deciding the price we worked out may not be on the table when we got back (aka they remove all pricing we agreed upon and we'd have to re negotiate . Then the salesman called / text us over and over begging for a down payment over the phone. As we pulled back up to the dealer a few days later to sign the papers the salesmen ran over to our car and stared at us through the windshield until we got out. Then the finance manager harassed us over and over to purchase extended warranties. The disappointments go on and on. Lucky for them I love my wife very much and new she really wanted this car. Very bad experience...will never go back. They also owe me a couple hundred dollars for overpayment on the trade. I'd love to see if I ever get that back!

JPOLESKI

Feb 23, 2016

I came into the dealer to look at a preowned Volkswagen Beetle for my daughter, who is a first time driver. Max Edde was the salesmen helping me and it was a pleasant experience. Max was a joy to work with, he is polite, professional and very helpful. The car was in great condition, had low miles and was listed at a fair price. This was our first purchase of a Volkswagen and I would recommend this dealer, because of the friendly associates and overall quality.We are happy customers, thank you.

firstcarbuyer

Feb 19, 2016

great customer service, willing to help find the right car for you. Gave a great trade in value & walked you through all the bells & whistles. Overall great people & patience as well. They believe in their product not just trying to make a sale.

CANCER622

Feb 18, 2016

I secured a Friday afternoon appointment online with my diagnostic issues explained . When I got there, I was told no one that is there that day or Saturday can diagnose my issue. I would have to bring the car back Monday morning; total waste of time. Brought my car back Monday and sat there for 2.5 hours for them to determine the wire that conducts my washer fluid was disconnected. Once they found the problem, they took maybe 5 minutes to reconnect it and then charged me $49 for it. I found my time and the cost to be more than necessary for such a small problem.

JROBERMEYER

Feb 18, 2016

We had some recall work done on our 2012 CC for a clockspring cover to be installed and after the work was done we now have a HUGE scuff mark on the top of the sterring wheel. NOT HAPPY. Even thought the work was done for free I was shocked at how much the shop charges per hour for work $110 per hour is just stupid. Our next car will not be a VW for sure.

MEGAN_CABLE93

Feb 18, 2016

The people at this dealership were awesome all very helpful and did great getting me in a car I wanted! George Crawford and Landon haft did above and beyond their jobs to get me what I wanted!

PAYNTERJACK

Feb 18, 2016

The service department replaced parts that were on a recall list for my model and year. The friendliness and willingness to make my experience rewarding was outstanding.

JSININGER

Feb 17, 2016

Other than not knowing that I had an appointment I was very satisfied with the time and cost of my 90,000 check up. I scheduled an appointment online for 10:00 am on Monday. When I pulled in and arrived at the check in desk they did not have me down for an appointment but said they could get me in and out in about an hour hour and a half. Why do you recommend making appointments online if you don't check them or know about the ones that are already scheduling that way?

LEGACYMUSIC

Feb 15, 2016

In and out in less time than estimated. I was kept abreast of the vehicle's progress and was happy with the results and price. The service department's recommendations have always been 'on point' and I trust them to help keep my car running smoothly.

hmoell

Feb 12, 2016

Recall steering wheel clock spring. Got me out within original estimate dd time in spite of problem with vehicle aahead of me. Also report of inspection indicated my tires were about at half life as opposed to 'about ready for a new set"as I was informed when I had the 40,000 factory inspection not long ago.

THAMPTON9

Feb 10, 2016

The sales department is wonderful! They have gone the extra mile to get us in our new car quickly and made sure that we are happy with every aspect of the transaction.

sharpp55

Feb 9, 2016

The service department gentleman (Guy Marino) was very kind and concerned. He did all he can to address my issues. However I have cracks in my steering wheel leather and others that looked at the issue said it was not their problem. That I was not to happy about. I have 27,000 miles, on a garaged, 2014 Passat.

ROLLINS57

Feb 6, 2016

Josh Neely was wonderful, he truly cared about this problem and made sure it was repaired. I have a new seat, looks brand new-thanks!

CAIT.ULMER

Feb 5, 2016

Everyone at Fairfield VW is extremely nice, informative, and all around helpful. You are guaranteed exceptional service from the time that you walk in the door to the time that your transaction is complete! The guys in service are so accommodating and have helped my family and I (proud owners of 2 Vdubs) on numerous occasions. We typically deal with Josh who is awesome, but I am confident that everyone else is just as great! We know we can trust them because they tell us what we need fixed immediately, and what things can wait. It seems that they truly value your business and work hard to keep it. I proudly recommend Fairfield VW to all of my family and friends! Keep up the awesome work!

JEN.GSD14

Feb 5, 2016

We are so pleased and happy with our new used Volkswagen! Everything about our purchasing experience from calling to inquire about the car, test driving, price negotiations, paperwork, and finally receiving it and going over all of the car's options, was an excellent experience. Our salesperson was very knowledgeable and listened to and conveyed our needs and goals to the dealership manager. The finance specialist was very creative in helping us secure our loan. We will definitely recommend Fairfield Volkswagen to friends and family!

LABREVAYA

Feb 4, 2016

I'm not sure of which guy below.... Guy, I think, pics below aren't that good...but they only did what was needed, and were finished quicker than the estimated time, and helped me with some previous paperwork I had lost.

PURPLE3001999

Feb 3, 2016

I love going to this dealership and working with the service Dept...especially Chad. He is always very honest and tells me what I need to fix, and not extra things that I don't. Plus, they always try to give me a loaner, which in my opinion, is VERY important.

BAR121148

Jan 29, 2016

I had to schedule an appoint for a recall for my daughter's Eos. The service personnel were very courteous and arranged a time convenient for my daughter to be in and out in under an hour. It was very much appreciated.

MOOREAD1

Jan 28, 2016

I took my daughter's car to FF VW because it was acting up. They were fast and accurate in their diagnosis and repair of the vehicle.

GRIZZLY48488

Jan 27, 2016

Best place I have ever bought a car. Max Edde was the best salesman. He treated us like family, was honest,and upfront about everything. This dealership treats everybody great. Fairfield Voltswagon impressed and treated us so well I brought my sister in the next day and she also bought a car. Had the same great treatment I got. Highly recommend this dealer and Max Edde. Very honest with quality vehicles.

WYNNDELB

Jan 27, 2016

I've worked with this team over the past five years or so, and they have done a great job each time. Guy, Chad, and Stacy have been their for the entire time. I've had no major issues and they work with me each time I visit.

CZKMSW

Jan 25, 2016

My dealings with Chad in service were excellent. He listens and tackles the issues right away. He throughly explained the possible scenarios that were causing the issues, and how they would be dealt with. Loaner set up and minimal time w either drop off, or pick up. I appreciate this level of customer service. Know we will have to return w recall issues in time, but service dept is very helpful and reliable.

Passat TDI

Jan 25, 2016

It took two trips to get this dialed in and solved. VW team did a good job with the details and cost expectations. The loaner car process was simple.

PAPPY32

Jan 20, 2016

You couldn't get any better service anywhere.The people at Fairfield are Great. I have dealt with them for over 20 years.Would not buy a car from any one else.

DENETTE.CALLAHAN

Jan 19, 2016

I arrived at 1230 for a 20,0000 mile service which is an oil change, tire rotation, and air filter change. It took approximately 2 hours to complete which seems long for this particular service. Covered under warranty without cost but the time lost is still important.

RDANIEL.REIF

Jan 19, 2016

Service options are explained in detail; there is no pressure to perform unneeded services.Staff very courteous and professional. Waiting room clean and comfortable.We have a Passat and Golf Sportwagon and are pleased with both.

scot.boesenberg

Jan 13, 2016

John Reszke and Lee Lipsky and Josh Cole all did a GREAT job. They all made the experience so easy. My 17 year old daughter who the car was for was so excited and really enjoyed the experience. this was our second purchase and we love our Jetta.

kimmiliz0

Jan 11, 2016

I work in the customer service industry in retail management. I wanted to take a minute to let you know about an employee. I worked with Guy in the service department. From my initial phone conversation to the time I picked up my car, Guy was a blessing to work with. He was so nice to talk with, understanding of my needs, and went out of his way to accommodate me. He was truly wonderful to work with and it is rare to find an employee like him :) thanks so much

scottlightle

Jan 8, 2016

Had a great experience with this dealership. They went above and beyond for us trying to help us finance our new VW. Our credit was a little low and they worked and worked to get us the right payment that we could afford. Great place to buy!!!

MAINEELOVE

Jan 7, 2016

The staff was very personable and professional in their demeanor. My service representative contacted me with frequent updates regarding the status of the work to be completed. The loaner car was ready just minutes after my arrival and the entire process was seamless.

REMERSON0868

Jan 7, 2016

I had the best car dealership exsperiance ever.I would definitely consider purchase king a new car from here when its time to get on .the staff went out of their way to make me feel comfortable and very welcome.

NancyD

Jan 6, 2016

Brought in my Jetta for an unscheduled oil change, and they got it done in a quick and efficient manner! Service area was comfortable too.

BETHHOLLAND2007

Jan 5, 2016

Overall, I had a good experience when leasing another vehicle from the Fairfield Volkswagen dealer. This would be my 3rd lease from them & they are good to loyal customers. The negotiating process was stress free & the sales associates are very nice & polite. My only problem was when I first went in I got a new sales associate who made a few mistakes but the sales manager & the 2nd & more experienced sales associate fixed those mistakes. Still a little mad that I was told my car took regular fuel only to find out after purchasing the car it actually took premium fuel b/c it was turbocharged. They have offered to do the strike force interior protection service for free to make up for the misunderstanding, which I appreciate. I like that they acknowledged that a mistake was made & offered to fix it.

Bstutz

Jan 2, 2016

Fairfield made the purchase quick and easy. They answered my questions timely and treated me like a true customer. I also like to deal with a dealership that wants along term customer. Thanks Fairfield!

CHRISRAI

Jan 1, 2016

Worked with Josh who kept me updated on service. Needed to get rear brakes. Price was ok and work got done in under an hour. Great first impressions

Mike K

Jan 1, 2016

Guy was great and informed me of everything that they were going to do on the car for the 40k and made sure that I got all the discounts that I could get. The car was ready when he said it would be and the loaner car was a fine ride. The car was ready all except for resetting the MFI which they took care of, and they even had it washed.Thanks Fairfield VW and especially Guy for his professionalism.

ballew.lee.r

Dec 31, 2015

I really have nothing to say, except when I got home I noticed the tire monitoring system light on, when I called the dealer back they acted as if it was now my concern.

Ron

Dec 31, 2015

I continue to be impressed by the service department of Fairfield VW. The staff is friendly, knowledgeable and helpful. Guy Marino has gone out of his way to make my service experience pleasant and convenient. I have nothing but praise for all of the the staff I have dealt with. I have purchased or leased 4 vehicles from this dealership and will be a customer in the future.

BRBOWEN80

Dec 29, 2015

The service was compleyed in a timely manner and the price for the service was under the estimate given. The work was completed by when Guy said it would be complete.Thanks for a great service visit.

christinaladybugg69

Dec 29, 2015

Great service great customer service all around. They were very helpful in many ways to find the car that fit my needs. Came from North Carolina to purchase from a great seller!

ghatchie

Dec 28, 2015

Greg stayed on the ball. He was honest and helpful. contacted me to schedule a test drive and the vehicle was ready both times to drive.

CLANNING

Dec 24, 2015

Personnel were very friendly, prompt. The service was completed ahead of schedule and was returned clean. The safety inspection was explained and future service requirements were discussed. The facilities were very well maintained and spacious.

JOHN_HELBLING

Dec 24, 2015

Totally thrilled with my new turbo beetle and had an excellent experience working with Landon! Merry Christmas! I plan on bringing my car here for all service visits.

DH

Dec 23, 2015

This is my second time purchase from Jake Hillard. I purchased GTI last year and just started to lease Tiguan this month. Very professional and customer oriented service all through the process.

nadineg0123

Dec 23, 2015

I can't say enough about the great service i have had in the service department, and with Guy Marino specifically. He listened to me and my concerns and told me that my issues would be resolved and they were - in a very timely manner - and everything was explained to me.

LIBBYJ0

Dec 22, 2015

When I arrived at Fairfield Volkswagen, I was immediately greeted warmly. I was due for my 30,00 mile checkup. The tech listened to my concern about the tire pressure symbol still on the speedometer (I had the tires checked earlier) and showed me how to reset it. We did the paperwork and I left for the waiting room. Comfortable! When the car was ready, I was given a brief summary and I was very happy that all was fine with my Jetta and I was ready to go, Everyone I dealt with was very professional, friendly, knowledgeable, and courteous. I trust Fairfield Volkswagen with my car, and I will bring it back for it's next checkup.

TIPPY0352

Dec 22, 2015

As always, I received great service from Volkswagen. Chad has always been great about explaining everything that is going to be done, and how long it will take. Also, my loaner car was ready to go as soon as I was. Keep up the good work.

cj_metzger

Dec 19, 2015

We knew what we wanted and it was ready to look at when we arrived. Salesperson very helpful and shortly afterr we drove it home.

Anonymous 98

Dec 18, 2015

just wanted an oil chg. was told 45 mins. it took 1.5 hours. also, was told my car is leaking oil but was not shown any evidence. I have never had an oil leak issues with the car. coincided with my $500 credit from VW - just trying to get me to spend it??. Also service rep seemed to try to butter me up with non-car related compliments - felt disingenuous.

SMGATEFF

Dec 18, 2015

Front brake pads and rotors unexpectedly needed replacement only 750 miles after 60K mile service was just performed. Brake pad thickness was incorrectly measured during 60K service visit necessitating a return visit only a few weeks later. All work completed quickly and professionally. Will return to dealership again at 70K service interval.

TWENZ

Dec 17, 2015

The actual service was a simple oil change. FVW did that routinely.However, I was told at the service bay that my diesel gift cards could not be certified because of computer failure .Therefore, I would have to pay directly for my service,.which I did.Its bad enough that VW has to make this offer, but worse when they can't carry through on their solution. I went to another VW dealer for certification of my cards and was in/out in 5 minutes.

LINDA.COATES

Dec 15, 2015

Everyone was very professional and nice. They did a point inspection and noticed that my right front tire had a split in it. They gave me a picture of the tire ... I took it home and showed my husband ... and we had new tires put on that afternoon. Had they not inspected my tires, I wouldn't have known about the split in my tire ... so Thank You.

VWDriver

Dec 15, 2015

There was some initial confusion about what we were looking for and how the owner loyalty discount program would work. However, that was resolved relatively painlessly and we were able to get the deal done relatively quickly.

leofue03

Dec 14, 2015

The guys in the shop noticed a leaking seal, called me and repaired it after my confirmation on the same day. I was lucky, the bill including the oil change got paid by the warranty.Nice job!

floridadan34

Dec 12, 2015

We have experienced "road noise" with our newly purchased car (former leased car). After a month or so, the noise seemed to get louder. We began to worry that it was not just "road noise" and that it might be a problem with the car itself, possibly with the bearing or trans-axle. Our service manager, Guy, calmed our fears by relating that the noise WAS NOT related to the metal parts in the car. It is related to the tires.We are extremely happy that the noise is not coming from the bearing or trans-axle. While it didn't make the noise go away (new tires are needed), Guy Marino relayed the info in a manner that helped us understand the problem and gave us options. Thank you for your kindness and your professionalism. We will continue to work on the tire situation with you.

GGGPCG

Dec 11, 2015

Great staff fully accommodated me and service was performed in a very timely manner. Recommended service was described with no pressure greatly appreciated. Another great experience at this service center!

KATRINAHSTN78

Dec 10, 2015

Excellent customer service with very fast, reliable service on my Volkswagen. Everyone there makes you feel right at home with their hospitality. I will definitely continue to go back for my vehicles needs.

Michael73

Dec 10, 2015

We brought our car in for service the same day we purchased a new car. Both experiences were flawless, easy, and pleasant. We will definitely use Fairfield VW again and recommend it to others!

Jiang

Dec 9, 2015

The seller is very nice and patient. I try the car at low speed and high speed. I was satisfiedy at it. The price was so OK! I really hope I can get 1 year free warrant from the store. Unfortunately it is impossible. Almost everything is excellent!

ALAN.SHROCK

Dec 4, 2015

I had a 30,000 mile service done, which I expected would take hours. When I checked in I was told that it would take approximately an hour and fifteen minutes. In reality it took just under an hour, and that includes the time it was being washed.Since the entire cost of this service was covered by VW, the price was definitely right. That was a pleasant surprise since I know that service interval typically isn't cheap.

dorianc9513

Dec 4, 2015

Okay, so a few days ago I had the opportunity to buy a ford fusion 2013 SE from this dealership. I put the deposit on the car, and after meeting with my financial advisor it was a bit more than I originally thought. I called them to see if they would come down in price a bit. They did try to work with me but they were trying to be patient, but I could tell they were frustrated. Turns out it was a miss-calculation on our part. I didn't need them to come down in price or anything, but finally when I drove there I bought the car. However some of the guys there demeanor change. My wife made the comment of one of the guys being rude, and here's the kicker, Mike said "we don't fill up the gas tank on used cars". He left us on Empty! Moral of the story: they have good prices and appear to be friendly, but if they have to go the extra mile they won't be too happy about it. Joshua was awesome though. They all remained patient for the most part, but I felt like I was a bother more than anything else.

jimdragon1951

Dec 4, 2015

Josh in the service dept is an outstanding and attentive employee. Very caring to my needs Janet in the cashiers office was as equally impressing. When I went to pay my bill the credit card machine somehow charged my account 9x $140 ?? When my bill was 140dollars. When I called her when I got home and told her what had happened, not only did help me solve the problem she personally called my credit card company to tell them what had happened. That is customer service over the top for me. I will be returning to Fairfield VW for all my needs!!!?

charles

Dec 3, 2015

We brought my wife's leased vehicle in for the 20k service. It was paid for in the lease, completed in less than the predicted time, with no attempt at upselling.

oobyy

Dec 2, 2015

Greg was great and was easy to talk to during the lengthy wait for the meeting with the finance department. He was upfront and responsive to my questions. If the customer service grade was just for Greg, I would have given him 5 stars; however, a 2 hour wait to close the deal was excessively long in my opinion.

wheeleca

Dec 1, 2015

Landon was familiar with the cars and policies, which I appreciated and was able to offer me another option when the initial car option was to expensive. However, there was very little negotiation room and took advantage of the age/experience of the driver purchasing the vehicle, which I felt created an unnecessary barrier. Furthermore, comments made by Landon throughout the transaction were passive aggressive, which were not appreciated and did not help with the process.

Ron

Nov 30, 2015

Purchased a used 2006 VW Jetta for my grandaughter. The price was fair. The negotiation was was not painful and the staff are courteous and helpful. This is the 4th vehicle I have purchased or leased from this dealership.

Beastie Golf

Nov 28, 2015

I am not going to list specifics (names and so on) despite swearing I would not under any circumstances buy any vehicle there again, I do not wish anyone to be fired. I bought a used car "as is". Two weeks later my family was stranded on a trip and I was told it needed coil packs spark plugs and wires. $1000. I raised a stink and sales offered to pay labor if I bought the parts $500. So I did that. I picked the car up drove home and 10 miles into it check engine light is on. I take it back and ask them to check it out and I get bad news. The valve(s) are burnt and it will be $5000 for a rebuild on the upper end or 4500 for a complete used engine with a 12/12 warranty. I paid $12000 and it needs a $5000 repair?!? Less than a month after I bought it? Well I signed the contract "as is" and lemon laws do not apply to used cars. Ok shame on me I signed it as is. So I figured maybe I could roll the loan over into a newer vehicle. This is when things got REALLY shady. I was having trouble securing financing for a loan with so much negative equity. They offered nothing on trade-in. I was told "well you don't want a vehicle with a bad engine neither do we--we would have to fix it". So my 12000 dollar vehicle was worth nothing?!? I could see offering me 5-7 thousand for it:.. But next to nothing? Bull. Salesman (same who sold me the blasted thing) suggested secondary financing--lenders who would be happy with negative equity and an extremely high interest rate. I said maybe as a last resort he asked if he could start the paperwork I said sure. I was waiting for bank to call me back and my wife to show up. She did and we discussed it and decided NOT to pursue secondary financing until we had a definate yes or no from the bank. He ignored this and became somewhat aggressive. I repeated asked for the vin number when I got the bank on the phone. He ignored me, then told me after he was done (with app), flat out refused me and then told me it was on the service managers desk and said he couldn't be disturbed--the bank waited over 10 minutes and I was terribly embarrassed I asked if I could call them back. My wife and I called a time out so we could discuss this. He walked off. Didn't say anything just walked off like I wasn't there. He was gone like 10 minutes and came back very agitated and said he wanted to talk to me "adult to adult" and said I agreed to the secondary lender. I stopped him and denied this. He held up his finger and said excuse me please do not interrupt me. (What the xxxx?!?) My wife allowed him to finish his argument and when he was finished l, she asked politely to speak and started screaming at him for selling us a jacked up vehicle to begin with. He walked away again. My wife left and I went back to see if anything could be salvaged from this debacle. The saleman met me as I came in and told me I needed to deal with his manager because he could not help me. I sat down the sales manager approached and asked if he could help me. I stood up shook his hand introduced myself and I stated I wanted to buy a car. Was this indeed a place that sells cars?!? I wanted to buy a car could he said please sell me a friggin car. "Sir how may I HELP you?" I said it slowly and carefully as I had not lost my brains yet (temper) but I was getting there. I just need the VIN so I can get a yes or no from my bank. He turns to the salesman. "Give it to him" and the man pulled the paperwork out of his back pocket. (Are you kidding me?!?). I got my answer (no) and I took pictures of the paperwork. I noticed the secondary financing was for a different and cheaper vehicle. He mentioned that early and I expressly rejected that one. So on top of all the shenanigans, he was going to bait and switch me too? That was it I was done I went home. Four days later he called me up and asked if we were still gonna do the deal. I laughed at him and told him he had to be a xxxx of an optimist or possibly looney if he really believed it was going to happen after the huge scene my wife caused. He was like well you know just trying to make a living. In hindsight... I believe someone knew the vehicle was messed up before they sold it to me. Trust has gone far beyond broken. I have no way to prove it. Considering the passive aggressive duplicity I experienced in person there is no doubt in my mind that they knew. I will never buy another car there again (I had purchased several over the years) and as much as I love Volkswagens, this has probably soured me on the brand as well. This saddens me and it upsets me greatly. Thanks a lot. ??

hazmayknee1

Nov 25, 2015

THIS IS AN OUTSTANDING REPRESENTATION OF THE TYPE OF CUSTOMER SERVICE THAT MAKE VOLKSWAGEN THE BEST THERE IS IS FAIRFIELD VOLKSWAGEN. IF AND WHEN I PURCHASE ANOTHER AUTOMOBILE, YOU CAN BET IT WILL BE FROM FAIRFIELD VOLKSWAGEN.

Sirsmit418

Nov 25, 2015

Had a pretty poor sales experience buying my '15 GTI from them, I won't go into detail but it was less that professional experience however not worthy of 1 star. My 1 star review goes to the service department. I leased a brand new car from them and it's been to the shop for warranty repairs 4 times now within the first 8 months of ownership. Each time its there I have to argue with the service tech to fix stuff on my car. I knew my car had a loose motor mount, I took the car in, told them this, they told me they'd fix it and then proceeded to argue with me for 2 days about it before finally realizing I was right and fixing it.Most recently I took my car in to get two small interior issues fixed. I had a broken piece in my center console (manufacturing defect) and the driver's seat squeaked for some reason. It took them almost 2 full weeks to fix this. after 10 days in the shop I sent an (angry) email to the service manager that explained how frustrated I was and they magically got the car fixed the next day. When I got my car back finally after two weeks it was down a quarter tank of gas, was covered in bird poop and berries from some tree they parked it under and smelled on the inside. The car was freshly detailed the weekend before I dropped it off.I will never take my car back for anything and I would advise you to do the same.

TEENA.JARMON

Nov 25, 2015

I am a frequent customer at your dealership. I have had my Passat for about 6 years and have always been happy with the customer service and communication that I receive.Keep up the good work!

lawrence.prochaska

Nov 23, 2015

I was looking for a 2-door gti with automatic.i found one at fairfield and asked them about it via the internet. i live about 40 miles from the dealership. Landon Haft answered all my questions (about 12 emails) and frankly he is the reason i purchased a car from fairfield vw. when i went to the dealership Mike Rickard offerred me a decent price without an extended negogiation. the dealership obtained my car from cleveland (without a charge) and i was driving the car in two days. there was a slight issue with a wheel which they arranged for me to have taken care of closer to home. the repair was well done. my experience was positive and considering i have been driving gti's since 1986, i am pleased with my interaction with fairfield. thanks to both Landon and Mike

amy2

Nov 19, 2015

My daughter her 2015 Passat in for it's for service. A oil change and tire rotation was performed. She then drove the car home and then to college for a total of 30 miles and her check engine light came on. Her dad checked the oil and it was two quarts low on oil.

docfrockrail

Nov 17, 2015

Arrived at VW dealership with a knot on the left front tire due to pot hole. My VW was taken right in and the warrenty tire was replaced very quickly. I decided to replace the other front tire at the same time and this was done. The price charged for the new tire was very fare. Guy, your rep was outstanding.Dan Finfrock

teressamullins

Nov 17, 2015

This is the best car-buying experience that we have had. The salesman and all of the staff were very helpful. We would definitely recommend this dealership to our friends and family.

KOHLERM1

Nov 14, 2015

The staff was very friendly and chatty as they walked through the waiting area. Explained everything that needed to be done in a language that was easy to understand.

TOM_STROUBLE

Nov 13, 2015

Did not expect to get as good a deal As l did and the sales people were very friendly.Service dept. was quite good also.

kel.sexton

Nov 12, 2015

Max was great! I've been coming here for service for years & they were very helpful in getting me in my upgraded Jetta. Thanks for everything!

HOELLEHA

Nov 9, 2015

I have used this dealership's service department for the past two years. I have always had great experiences with them. They are very quick to take care of any additional concerns that you may have and really make you believe that they care about you and your vehicle. I will be a Fairfield VW customer for life.

RENEAHECK

Nov 9, 2015

Guy was a very positive experience. I was quite upset with my car but the easy and helpful support from Guy made it all up!Thanks,Rene

lipskyl

Nov 5, 2015

Excellent friendly prompt service!!!! Will definitely be back again if I have more repairs needed on any of my vehicles. Could not be happier with Fairfield VW!

daisyschlessinger

Nov 4, 2015

I had to take my van in for a "noise". Chad Bernges listened to my husbands and my concerns. We had even mixed up the appointment time and it was no problem. Once it was determined my van would have to be left for more than a day, Chad was quick to provide us with a loaner vehicle. Top notch customer service. I would highly recommend Fairfield Volkswagen.

SRWHALEY

Nov 4, 2015

I have always received friendly, fast customer service from this company. I actually arrived early for a scheduled apt and they went ahead and serviced my vehicle and had me out the door just moments after my original apt time. Very friendly and speedy service. :)

TCK

Nov 4, 2015

My first and only experience in the service department at Fairfield VW, since purchasing my vehicle, was excellent! The repair was completed in a timely manner and the staff was friendly, knowledgeable, thorough, and accommodating.

Gti5notrkt

Nov 2, 2015

After purchasing two prior VWs, on certified, one new the latest purchase of a 2016 Golf R again was taken care of in excellent fashion by Landon. Good customer service, attention to details and an expedient delivery. Accommodated unique requests to leverage loyalty incentive. Highly recommended for anyone in the market for a VW in the Cinci area.

jkahn47

Nov 2, 2015

Max Edde has been the finest sales rep I have ever encountered. We now have 2 VWs and are impressed by the fine quality etc.

DROB1978

Oct 29, 2015

I'm new in town and from the moment I walked in the door I felt welcomed. The staff at Fairfield VW took care of me and gave great customer service from start to finish. I will definitely make this my store/dealership

SIEFERTGASS

Oct 28, 2015

Very fast didn't know the break fluid had to be changed at the 30,000 mile oil change and I was told when I arrived for my apt that no one was available to take care of that - so why make an apt? Then th eclerk came back and changed what he had told me nd was very apologetic - I was relieved as I had to drive 45 mins to get there for the appt. I was told my car would be swept out, they washed it but never sweeps it out. But over all - I'm pleased with the service I had received.

Golf owner 85 99 16

Oct 23, 2015

Management and sales at this dealer were professional, efficient, and courteous every step of the way. That was respectively Mr. Josh Cole and Mr. John Reszke, Yes a challenging environment right now with the Diesel issues, but that makes this a good time to consider VW gasoline models. Fairfield VW demonstrates exceptional quality in a number of ways not typical of other dealers: the staff, the focus on VW vehicles only which in fact remain better quality than so many other choices out there, the number of vehicles to chose among, etc.

kllanier

Oct 23, 2015

As usual Chad takes excellent care of his customers. He is very knowledgable and courteous. He keeps you informed on the progress of your repair. STACEY is always around if you have any ? Or issues she can help you with. They are the reason I keep coming back!!!

DCOLLIAS1

Oct 22, 2015

Ryan and the dealership were professional, kept their part of the deal, and worked hard to locate my GTI and bring it here. They were courteous and responsive to my many questions.

HEINLY81

Oct 20, 2015

Our 2010 VW Jetta wouldn't start without being jumped. The battery had been tested and it checked out fine. So, we brought it in for diagnostic testing. Chas was extremely helpful, courteous, professional and went out of his way to make us feel valued. He also provided a courtesy car while ours was being serviced. Guy did everything he could to keep the cost down when it was only a bad battery.

MICHELLE.STEPHENS0

Oct 19, 2015

I recently purchased a 2015 Jetta and the purchasing experience went very well at Fairfield Volkswagen. The sales team was very knowledgeable about the car I was interested in.

PGWELCH

Oct 18, 2015

Landon Haft was the staff member who helped and assisted my wife and myself. He was excellent. He understood what we wanted and what our budget would allow us to do and he made it happen for us. He provided a very positive experience for us. So much so that my wife feels that he is the very best sales representative that we have met at anytime through all the years we have been leasing, or purchasing, cars. Landon is an employee that Volkswagen should be proud of. He made us feel like truly valued customers.

MOREILLY0

Oct 16, 2015

The service center provides great service and the team is always willing to go the extra mile. I was given a free loaner car which made the trip so much easier.

KARIDENER

Oct 12, 2015

I found a vehicle my daughter was interested in. Nathan was available the following evening for her to test drive so I accompanied her to the dealership. We agreed we would be back the following day to likely finalize the sale and bring in our Trade for inspection and offer. Nathan asked us to wait, we weren't sure why, and then we were approached by Lee (Nathan's manager) asking how he could assist us. We had no questions for Lee, and were unsure why he even approached us. Lee was unpleasant, and seemed irritated we were not taking the car that evening. The following morning, we had our financing option already in place and just needed some paperwork faxed to the Bank to proceed. I texted Nathan to fax over the offer, and we were on our way to the dealership. I called then, to confirm he had the correct contact information to send the paperwork, and he then transferred my call to John Petrey, who then wanted to discuss financing. We were not interested in discussing financing, we already had financing taken care of, to please just fax the information to the Bank we asked. We arrived at the Dealership, and the paperwork had still NOT been sent. It was becoming clear they were going to push financing with them. In the mean time, Kyle inspected our trade in, and came with the offer, to which we were fine with. When he paperwork was finally sent to the bank, after three requests, and the bank sent the approval letter, we then sat down with Josh to finalize. Josh still did not want to accept the fact that we were not financing thru the dealer, and urged us again not to use our own financing. He outwardly said quote "why don't you want to save money" and when time to sign paperwork, still was outspoken about "why" when we declined the extra warranty. I was so stunned by his outward questions, regarding our personal decisions we had made, I couldn't even respond, but am now enraged. To top it off, when we started to depart in the new vehicle, I asked if they could fill up the gas tank to which the answer was flat NO. We were at this dealership a total of three hours to purchase a vehicle that the salesperson KNEW we were coming back to purchase, knew WHEN we were coming back for it, and knew it was empty on gas. Every single staff member we spoke with, with the exception of Nathan and the Cashier, had a condescending attitude. If we had not wanted this particular vehicle, we would have left and never returned. if you'd like to discuss this further, you can reach me at 513.919.7404. I do hope the Owner of this dealership reads these reviews, and for that matter the General Manager of the dealership as well. The whole experience was unacceptable for us, and any future customers.

lcoates

Oct 12, 2015

It went just like clockwork. Guy ordered the glass and set up an appointment for me to leave my car and I was provided a loaner car. Everyone I dealt with was very nice.

rhiernaux

Oct 12, 2015

Very friendly, knowledgeable salesperson and staff that made my purchase experience great! The whole process went smoothly from the time I test drove one of the vehicles, to the trade in of my old car to the end process of driving away with a new Volkswagen! Thank you!

sthompson0

Oct 12, 2015

Things were very positive and comfortable. It was professional and handled thoroughly. Landon was a pleasure to work with and he has now sold 8 vehicles to my family.

JillBanks

Oct 10, 2015

All employees from sales to finance were very helpful. Took adequate time to show is cars in our range, gave us privacy to decide. I bought the jetta my husband bought a EOS and we were on our way to a Kia dealer when I stopped at VW first.

Libertytwp1

Oct 9, 2015

My husband had been searching for a few weeks for a new lease vehicle for me. Having experienced problems with pushy sales people in the past at other dealerships, I left it to him to find me a car. After visiting several other dealers he landed on Fairfield Volkswagen. He had test driven a VW at another dealership with less than stellar service, so he called Landen Haft at Fairfield and explained what he wanted and that I would be over to take a test drive. He told him that if I liked the car that he would be over the next day to work out the sale. I drove the car, liked it, and received no pressure whatsoever. The next day my husband went there, worked out the details, we received a great price, and when I arrived that evening all of the paperwork was there waiting for me to sign. After the deal was complete, Landen took plenty of time to explain all of the vehicle features and answer any questions. Great experience, we'll be back!

figaro331

Oct 8, 2015

Josh Neeley and Guy Marino were my service advisors and Robert Morrast service technician.They've done a really good job with Golf R, there was excellent quality work and in a timely manner.I will recommend this dealership to all of my friends!Especially I liked this dealership vs BMW store on Steward Rd, Cincinnati, when I've requested the most experienced technician to do the job on my car, they gave me the most knowledgable and experienced technician , while at BMW store I was getting whoever was available at the moment, even apprentice, who knew nothing about my previous expensive MINI Clubman car and a lot of the times my car was missing some parts and underwent so many repairs I had to pay for.Sincerely, Greg Figotin.

JCHELLINI

Oct 8, 2015

This was my first experience with VW Service. The overall experience was excellent. The service time was reasonable. I was provided with a loner car while the service was completed, which was a pleasant surprise and needed.

cogreene

Oct 7, 2015

Had an apt at 3:30 waited about 1 1/2 hour.spare tire is flat service engine lt. on.razor left on roof.It may have been the fact it was a used car. I reset service engine lt. and found leak in spare tire. Wouldn't mind minor issues But I was told unit was inspected and ready to go. The razor left on the roof someone not paying attention ?Thanks Clint

GCHEN0095

Oct 7, 2015

My Beetle had developed a whine whenever I touched or turned the steering wheel. I finally called and spoke with someone in the VW service department and he patiently listened to me and told me to bring the car on over so it could be checked out. The service advisor's suspicion that the power steering fluid was low turned out to be true. He also had all the other fluid levels and systems checked and I wasn't charged for the inspection! When I left, I felt confident that my Beetle was in safe running order. Thanks for a great service experience! It helped a lot that the service advisor, Josh, was so pleasant too :)

maxwell0

Oct 6, 2015

VERY ATTENTIVE SERVICE FROM MIKE AND HIS STAFF IN SALES. THEY TOOK THE TIME TO ADDRESS ALL QUESTIONS IN A FRIENDLY AND POLITE MANNER BY THE ENTIRE STAFF.

SARAH

Oct 6, 2015

The experience was awful and took entirely too long. They pushed me into using their dealership loan department instead of a bank I trusted. After they pushed me into using their loan department, they lied about how much of a down payment I could put down. They also lied and said I could transfer my old plates to my new car and didn't. They said they would detail my new car. Apparently "detailing" means half hearted vacuuming and putting a paper mat down because after they were done there were still sticky and greasy spots on the seats from the previous owners as well as food crumbs in the seats. I left feeling lied to, disrespected, and utterly disappointed.

HAPPY CUSTOMER

Oct 2, 2015

VERY HELPFUL AND INFORMATIVE AND GOT THE JOB DONE IN A GOOD AMOUNT OF TIME, SO AM GLAD THAT SUCH GOOD WORK IS DONE THERE.

JEN.SANFORD607

Oct 2, 2015

The reason I had to lease a car was because my car that was "paid off", broke down, and cost more than I wanted to pay to have it repaired. That is why my title has the word "bitter". I was hoping to enjoy not having a car payment for awhile longer. The employees at Fairfield Volkswagen helped brighten my spirits by making the whole process easy. They were sympathetic, yet excited for me that I could have a new car with no worries of repairs. I was especially impressed with Rayn Shoemaker, my Salesperson. He was so helpful. I had never leased a car before and he helped me understand the benefits. I liked the idea of not having to worry about my car breaking down, after what I had gone thorugh with my car. Also, Guy, in Service was very good explaining what had happened to my car, and made me feel like I was in good hands from the moment I walked in the door. All and all it was an good experience.

ace

Oct 1, 2015

Go to a different body shop! they didn't even offer to help my wife get her belongings or license plates off the car when insurance totaled it.

scott8

Sep 30, 2015

I have always been very happy with service here, everything is explained and my questions are answered and prices are reasonable, will for sure come back

dandathieman

Sep 29, 2015

Buying this car at Fairfield VW was the best and easiest car I had ever bought in the 40 years I have been buying cars. Max is the best salesman I have ever had.

KA318703

Sep 29, 2015

John Reszke is the best! He is solely responsible for stealing my business from Joseph VW! He was a pleasure to deal with from start to finish.

ROBYN0

Sep 23, 2015

Service is always the very best at Fairfield VW. This is the 4th vehicle I have purchased from this dealership. I would not go anywhere else!

KIMBERLYD39

Sep 22, 2015

Only owned vehicle 1 month:1. Called sales person, Kim, to schedule my purchased detail cleaning. Also wanted sliding door fixed. Was told she quit (wonder why)2. Left 2 messages for sales manager, Kyle which were never returned. 3. Finally asked for a manager that wasn't Kyle and got John, I think, who was very nice and sent me to Chad in service.4. Chad made an appt to have both looked at and then went on vacation5. Guy was the go to guy of several conversations as to why my vehicle hadn't even been looked at for 10 days. 6. He finally had the service guys "fix" the door and I said ok just making sure it's been cleaned (the original reason for coming back to vw). "I haveno record that you needed a cleaning. Oh here it is. Shoot we should've done that while waiting for your door part."7. Had it all done with out a charge to me which I appreciate.8. Irony...DOOR STILL DOESNT WORK!!!

JMYR92

Sep 19, 2015

Everything was taken care of and performed in a professional and timely manner. My car was washed but whoever did it didn't rinse it or dry it off at all so the car is covered in water spots and looked worse than when I dropped it off. Annoying but not a big deal. I also noticed a scratch that I thought wasn't there before but I was told that it was. I had already picked the car up and brought it home by the time I noticed it so I can't blame them for not doing anything about it.

nickgirl_86

Sep 19, 2015

They were excellent and professional. Having said that the service team at Fairfield VW have PERSONALITY!! The job can become mundane and robotic. These folks have fun while doing their jobs. This is a very big deal to me when choosing a team to work on my baby (2015 Passat). Service and hospitality are different service get you there hospitality keeps you coming back. This is my second purchase and they have done all of my routine work with a smile and a relaxed efficient way!!Recommended!!

DRWCMICHEL

Sep 17, 2015

Called in the same day. Got the job done fast and cheap. Have had a great relationship with Guy as well as the dealership its self. Only complaint is that my car doesn't get washed every single time like the service says it does. But that is the only thing I can think of. Everything is great.

FMT61883

Sep 17, 2015

I scheduled online my 30,000 mile oil change and added a complete detail, and a recall. When I got there, I was told they didn't have anyone to do the detail work and they didn't have the parts for the recall, so I just got the oil change and they washed my car. Even though this happened, I'm still very happy with Fairfield VW!

hancochm

Sep 17, 2015

I came looking for a specific model. They had the exact one I was looking for. The staff that assisted me were very friendly and helpful through the entire process. I would send everyone I know to buy a car from this dealer.

brianmwilburn

Sep 16, 2015

I explained to my sales rep that I was short on time, but knew exactly what I wanted. Within minutes he found my car and we were working out the deal. Everyone at the dealership was helpful and friendly.

RandallW

Sep 15, 2015

My service experience at Fairfield VW is always terrific. The service professionals are very customer focused and conscious of my time. I highly recommend this dealership.

SWHEARL

Sep 15, 2015

I had been car shopping for some time and I was getting very overwhelmed. John is one of the few sales associates that I have met who is extremely helpful and kind. Had it not been for him, I probably would not have purchased a vehicle in Fairfield Ohio ( I live in indianapolis). The gentlemen who walked me through all of the paperwork and warranties was also extremely patient and helpful!

CARREEN

Sep 14, 2015

I had continued key fob issues and VW Fairfield service supervisor decided to replace the key module in the car. I have no problems now. I got a loaner and was not inconvenienced at all.

ROGERSJ2403

Sep 12, 2015

Chad Bernges is always professional and always provides outstanding assistance!! He always goes above and beyond when taking care of my Toureg. He is also super knowledgeable.

jettahelper

Sep 11, 2015

We appreciate your professional and outstanding assistance.We are especially thankful, as we had no appointment and we brought my mother-in-law's Jetta in at 5:00 pm on a very busy day.Your customer service group went above and beyond to take care of everything.A special thank you to Josh Neeley and Chad and all the others that evening.Many thanks!

jross686

Sep 11, 2015

The experience could have been better. I had a coupon for $10.00 and could not use it. The car wash service should include a quick dry or wipe down.

mcrconway

Sep 10, 2015

I really enjoyed my experience at Fairfield Volkeswagen. The salesmen we worked with were very knowledgeable about their products but also friendly and not at all pushy. My husband and I enjoyed our shopping experience with our salesman George Crawford as well as his sales manager Jonathan Petrey. They listened to our needs and allowed us to drive a couple of different cars. We told them we needed to think about the offer. They suggested we take the car home and drive it. We drove the car and did alittle research and decided to make our offer. We are pleased with our purchase.

anthonypelino71

Sep 9, 2015

The dealership experience was wonderful. We were online browsing through vehicles and came upon a few vehicles from Fairfield VW from a generic search. It was late on Saturday so we visited the Fairfield VW website where we happened upon their online chat. I stated our interest in a few vehicles and wondered if they were open on Sunday of Labor Day weekend - which they were. The delightful lady then asked for my information and promised that someone would be contacting me previous to their opening the following day. Sunday morning, I received a phone call from Landon ensuring that those vehicles were available but he could not be there but gave me a contact to talk to. We were promptly greeted by Nathan who showed us the vehicles we wanted to test-drive - I believe we ended up test driving four vehicles (1 CC and 3 Passats). Nathan was a pleasure to deal with and was knowledgeable about the cars. After changing our minds on which trim/engine to purchase we settled on a low-mileage CPO 2013 VW Passat SE. After further inspection, there were some cosmetic items with the paint which the sales manager promptly asked the service personnel and confirmed that it could be taken care of in a future visit. The finance manager also offered to try and match my personal bank financing. They not only matched it but were able to offer a lower interest rate. This dealership experience was the best I have had so far - hopefully the service experience will be as wonderful. Prior to contacting Fairfield VW, we were at Midwestern Auto Group (MAG) in Columbus (where we are from) where we had just missed their closing. A salesman was walking towards me and I had to ask if they were open. I was told that they closed at 6 and will be back on Tuesday. I never got his name or was asked the reason for the visit.

bkn179

Sep 9, 2015

Had vehicle we wanted. It was prepped for a test drive when we got there. Preliminary paperwork was swiftly completed. Salesman was most personable and explained everything well. An overall pleasant experience.

KATHLEENBAREFIELD

Sep 9, 2015

Fairfield Volkswagon Body Shop did an outstanding job repairing the collision damage on my car! I dropped the car off Tuesday and the job was completed by Friday. The craftsmanship was superb and the Customer Service was Awesome as always.

GTIGUY

Sep 8, 2015

Consummate professionals. Always courteous, caring, prompt and efficient. I couldn't ask for a better experience. It's the best dealer experience I've ever had. These guys understand customer service.

lcoates

Sep 8, 2015

They diagnosed my car and then came to me and explained what needed to be done before they did anything. They fixed the trunk light by replacing my trunk latch and then advised that the entire back window would have to be replaced. They also explained that there was no reason for this to have happened since the car has not been wrecked and they checked for leakage and there was none, so they are talking to VW about it to see if they can replace it free of charge or if VW will assist me with this replacement in some other way. They were very knowledgeable and kept me informed the entire time I was there.

Keith W

Sep 7, 2015

They got me scheduled on short notice within 2 days. I was in/out quicker than I expected. The only thing I didn't get as usual was a loaner car, but that worked out fine.the recall service was free. I appreciated them leveling out my tire pressure and washing my car as well.

hanlongary

Sep 4, 2015

Great service and fast response to all questions made my choice easier. Gregg followed up with every thing that I asked for, he did a great job.

hippoeater

Sep 3, 2015

Reached out to the Fairfield dealership and was contacted by the sales associate, Landon. He was fantastic! He was very prompt in his communication of the purchase of the car and ensured we experienced a very smooth interaction after our 4 hour drive to pick up our new car. Took time to explain all of the features and made us very comfortable about all the technology! Very impressed! I even recommended that our neighbor who also wanted an R to go see him! It's worth the drive!

WERNER123

Sep 3, 2015

From the time that I bought my car from them, to every time I get my oil changed, it is always a good visit. Service always has appointments available to me at convenient times. The waiting area has very good wifi, tables to use, tv, vending, coffee, water. Guy Marino and Stacey Riggs always treats us well! I am very pleased with Fairfield Volkswagon and our experiences there!

connie.wilson

Sep 2, 2015

We came in without an appointment to get the engine cover under the car repaired. It had fallen down and was tied up to the hood. Josh was able to explain what had happened and how to best fix it so it would stay up. He took his time and was patient. This relieved me immensely as I had to take the day off from work to deal with it. It was fixed within an hour and a half at very little cost including an oil change. We are a 75-year-old couple, both retired professors, and really appreciate young people that don't treat the elderly like they are stupid! I love my 2004 Beatle and want it to last! and I think you ought to add Josh's name to the service list!!!

fieldsmail

Sep 1, 2015

I have bought several new cars over the years (66) and I must applaud Mike Rickard and the staff at Fairfield VW for their genuine use of good manners, professionalism and patience.This entire experience was a welcome change from other dealers from which we could have bought our new car. Well done Fairfield VW

mam0

Sep 1, 2015

Everyone was very helpful and friendly. I was told it would be about an hour, it was just over so not too bad. All the cup checks performed were explained.

RFONTAINE0

Sep 1, 2015

I just did a oil change fro regular maintenance. The fallibility was cleaned and inviting. The service was quick. The service person was courteous and explain the overall status my vehicle..

chip4654us

Aug 26, 2015

Just picked up my 2012 VW Passat from the Fairfield VW Body Shop & it looks GREAT. Tony and his team of repairmen do amazing work. It was great getting into my car and not having a dust or dirt from sitting inside the shop while the repairs were made. I'm a Fairfield VW Body Shop customer for life. Thank you.

605873797

Aug 25, 2015

Dealer here is patient and they are professional for finding the car you need and talk about the price you want, and the after purchasing service is wonderful for me, gave me a full gas after I finished my purchase. Will introduce my friends here if they need a Volkswagen! Thank you Max!

58roadrider

Aug 24, 2015

We had a very good experience. Our salesman went the extra mile to find the car we wanted. We would recommend this dealership to friends.

CMHALL

Aug 24, 2015

We had our 2012 Passat TDI SE in for service and ended up trading it in for a 2015 Passat TDI SEL. We are very happy with Volkswagen vehicles and the service/sales associates at Fairfield Volkswagen. Thanks for taking such great care of us!!

dhuff2

Aug 20, 2015

I had my Touareg in for routine maintenance, I was very well pleased with the service and the service advisor. I feel that they went over and above my expectations and made sure that I was pleased in every way..

WESCAMPBELL

Aug 20, 2015

Thank you very much mike shwartz and guy Marino for taking great car of my daughters car .... It's good to know that she is all safe now for college !!! Very pleased with my service experience..... ;)

emmaelendu

Aug 18, 2015

Friendly, approachable but unbending with price. Generally it was a good experience. I recommend VW to anyone who longs for quality, safety and cool drive.

JESSICA.WEBERDING

Aug 18, 2015

I had issues with my Keyless Entry. I forgot my spare key. The staff was flexible, worked quickly after I was late to my appointment.

nicholas.haussler

Aug 18, 2015

Very flexible staff, was able to coordinate a sale from overseas so that the vehicle was ready when I returned stateside. Responsive and informative dealer.

TLR

Aug 18, 2015

I was looking for a very specific, gently used VW convertible beetle, and the team at Fairfield Volkswagen - 581 miles from home - did a fabulous job in getting me in the exact car I wanted at a fair price. Jake was upfront and forthright about the car, the process and pricing, making sure there were no surprises after a long trip, and did a great job explaining features and options. They were even there waiting for me at Dayton's airport, 45 minutes away from the dealership. Terrific experience, and absolutely love the car!

jlink3581

Aug 17, 2015

I was able to set up an appt quickly, they had a loaner available, and they responded to the cars issues quickly and professionally. I picked up a piece of metal from the road and they were able to remove the metal without seriously hurting my car or pocket book. A stupid thing happened and they had reasonable solutions for my car issues. Thanks for making a crazy week a little less crazy.

Concerned Parent

Aug 13, 2015

Brought my daughters 2007 VW Jetta in for routine maintence and a back to school "physical". They had the work completed before I could even get comfortable in the waiting area. It's great knowing that she will be driving a safe, reliable car back to Ball State to start her sophmore year of college.

LEHMAN99

Aug 10, 2015

very professional Offer a loaner car if the service took more than an hour. Explained the service they completed very well. I would recommend buying and servicing cars from this dealership

Wandaru

Aug 8, 2015

Guy Marino patiently addressed each of the many concerns I had regarding my new car. It is rare to like a car more after a trip to the mechanic, but Guy pulled it off. While I hope not to do too much business with the service department, this first experience was great. Five-star treatment.

CAROL.CARLILE94

Aug 6, 2015

I love Fairfield Volkswagen. I bought my car there and have it serviced there as well. Employees are more than helpful and courteous. I highly recommend!!!

ktmbfoley

Aug 5, 2015

we were looking for my sons first car. we found it at fairfield volkswagen. it was a 2006 ford mustang and he loves it. john was very nice and helpful. he made us very comfortable during the purchasing process which was not very long at all compared to the other purchases we have made. i will definitely recommend you to friends and family.

MEHEMJ

Aug 5, 2015

Yes must of you are professional . But I barely understand why you didn't wash my car as promised . Surprised when my daughter discovered it !!

sep_tacoma

Aug 5, 2015

I immediately noticed the difference with Fairfield VW staff being much more professional than the other dealerships. No pressure and very knowledgable of their products. They didn't have the specific model and color of the GTI I wanted. They didn't try to talk me into another one but instead said they would get it and wanted to make sure I got the car exactly as I wanted it. The purchase was quick and easy including the finance department. They also installed my splash guards while I was finishing up the paperwork. Highly recommend them to anyone in the area! Love my new GTI!!!

JWINKLER001

Aug 4, 2015

I have been a VW owner for over 8 years now (all bought at Fairfield VW, thank you Landon!) and have always had good reliable service. Everyone I interact with has always been upfront and knowledgeable about the service they are going to perform on my vehicle.

Toodle32

Aug 4, 2015

The 40,000 check-up on 2014 Jetta TDI. The service person explained to me the cost. Everything and Everyone was great and I will be back for more service.

DonnaBrickner

Aug 3, 2015

Very nice young man, informative and helpful! Sales manager Kyle very nice too. Made it very easy. And we're cooperative with picking up the car because we were Ina time crunch. Both young men are an asset to Fairfield Volkswagon!

SHRRDS06

Aug 3, 2015

Everyone at this dealership was very courteous and friendly. The service was excellent. Everything was explained in detail. Josh went through step by step as to what was done with the car and checked. The charges were explained in detail. I highly recommend this Volkwagen for having your car serviced.

SCOTT

Aug 1, 2015

Fairfield VW got my Passat right in to investigate a possible clutch failure. They had the trans out the same day and found that the pressure plate had failed after only 36,500 miles. They were good to keep the car an extra day and check it out thoroughly before they returned it to me. Chad was very courteous and to the point on what the exact problem was, even took a picture of the failed pressure plate for me, which was important for this engineer that also does most of his own maintenance.

BACHA0

Jul 31, 2015

EXCELLENT CUSTOMER SERVICE FROM RICK CORSMEIER.WOULD DEFINITELY GO BACK TO HIM FOR MY NEXT VEHICLE.BUT, ALSO, JOSH IN CUSTOMER SERVICE WAS GREAT TOO!

Firebug34

Jul 31, 2015

It worked out. Got to Fairfield VW at 11:30 on Monday with my 2010 Toureg for express service n was told they wouldn't be able to offer service for ie.oil change, windshield wiper blades and a tire rotation till the following mid week.I was told they were backed up because of a lightening strike the previous week. Finally, with talking back and forth with the original express rep- a young lady walked over to the counter and told the rep they could take me. So I was then told to come back at 3:30 and they were able to squeeze me in because again this was the only day I had to do this. So I had to make a trip back to Fairfield VW at 3:30 which it was an inconvenience yes but had no other choice. I was given 10% off which helped. But next time I guess for express service I'll call 1st just to make sure they can take me as a walk in.

maxwell s.

Jul 31, 2015

Scheduling couldn't be easier via online app....service team member greets you promptly in the drive in service bays, provide estimated completing time and an update on progress, waiting area is comfortable & has good wifi connection that allows one to work while waiting. Fairfield VW Service Dept is firing on all cylinders !

Satisfied customer

Jul 30, 2015

Overall, I had a great experience at Fairfield Volkswagen. I dropped my vehicle off to have it serviced for the trailer arm recall notice and for an issue related to the stereo. Upon arrival, I was immediately greeted by service staff, quickly processed and provided a loaner vehicle to use. The service department made the necessary repairs and had my vehicle back to me within 1 day. The level of customer service was excellent.

bjmarch53

Jul 29, 2015

I had a pleasant experience. All employees were very friendly. The work was done in a timely fashion,and all was explained to me. I would definitely recommend this Dealership to friends.

garece

Jul 29, 2015

Max did a great job of showing me the cars that were available in the model I was looking for and then took considerable time making sure I understood all of the features on the car, answered my questions and had all the information that I needed. Lee, the manager took the time to discuss my purchase with me on the phone before I came in so Max knew what I was looking for and all the finance papers were ready to go, so the whole process went very smoothly.

LJALLICK

Jul 27, 2015

our experience was great at VW and we could recommend it to anyone looking for a new car or lease. We had been communicating with Landon before we came into the dealership so it made our switch smooth and easy. Our kids were with us and they were offered water and they were able to watch tv while we signed everything which was nice.

WILLIAM.GARNETT

Jul 24, 2015

Personal care given to answering our questions and finding a vehicle with just the right features that we needed. Max Edde was especially personable and helpful without being pushy, making the whole experience very enjoyable.

BREYNOLDS0

Jul 22, 2015

Daughter was in town over weekend and check engine light came on.Showed up Monday morning and service team was able to repair issues quicklyand get my daughter back on the road in a safe vechile.i

JAMILLER1020

Jul 22, 2015

I had heard so many horror stories about purchasing a car from a dealership, There was no pressure. I was valued as a customer. He took time to show me what I wanted to consider. There was no rush even though I bought a used car. He kept a great sense of humor although it was 90 outside.

REXCALC

Jul 21, 2015

Jake was great to work with! We test drove a used car with him a few weeks before purchasing our new car. Friendly and courteous!

gbl9257

Jul 20, 2015

We had great experience talking and test driving with George Crawford. He was always helpful and patient and answered questions straightforwardly. After we decided to buy the car from them, there was a little unpleasant time with their financial guy whose name is Josh I think. Josh seemed to be inpatient answering our questions and making things a little awkward when we dealing with the paperwork. Overall good experience and George has the credit.

6270cc

Jul 19, 2015

Fairfield Volkswagen a great place to get a car no matter what make because the focus is on the buyer and making sure you are satisfied 100 percent with your purchase and payment structure. No haggle is very true they will make the deal. Service was excellent all the way from the Sales manager to the Financial Manager. Fairfield Volkswagen you have a excellent sales person in Kimberlyn Stuckey precise and to the point and most of all she went out into a rain storm to pull out the car for me to test drive now that's excellent sales skills and customer service thanks!!!!!!!

KIMBERLYSXTN

Jul 19, 2015

The service dept was very thorough in explaining what was performed on my car and what the next service required would be and the cost.

cvisalli14

Jul 16, 2015

It was a no hassle experience and Mike really took the time to get us familiar with the Volkswagen family. Everyone in the dealership was friendly and helpful and not high pressured. Truly the best car buying experience I have ever had.

dljones14

Jul 15, 2015

I gave my experience an excellent rating because going into the dealership I was wanting to get a newer car, but had to keep my payments to a budget set forth by my wife. I had a 2004 Maxima to trade in and was treated very well. The salesman that handled the sale (Rick) did a great job with the assistants of the finance office in keeping the monthly payments right where I wanted it to be. I would recommend VW Fairfield to anybody needing to purchase a new or used car. The sales staff are helpful and not pushy. The dealership does a follow up phone call after the sale to see if you have any questions and to check to see if you are pleased with your purchase. Great people to buy from and a great atmosphere while shopping.

billyreece12

Jul 14, 2015

I appreciate the hospitality and the extra mile that my sales person went. even on his days off we talked to him on the phone. To make sure all the bases were covered. Thank you George you're a good guy. Hope to do business with you again.

robert.ervin75

Jul 14, 2015

My girlfriend and I went to Fairfield Volkswagen to look at a 2007 VW Beetle that we saw online. Max Edde was our dealer and I could not have asked for a better one. He was informative and helpful throughout the entire process. We drove away with the vehicle that day. I would highly recommend Max to any consumers out there who in the market for a new or used Volkswagen.

JAGGU.NANDURI

Jul 13, 2015

Saturday Morning 8 am service was very easy to book online. Friendly email reminders. 3 year old friendly waiting room... The kicker - 2 hour service done in 45 mins. Very friendly staff.

L & M

Jul 13, 2015

I liked your dealership because the lady sales person took time for us ,we have been to three other dealerships and they played musical sales person, give us one sales person then switch .Also they gave us $ 2200.00 more than another Dealership, they low balled our garaged kept , one owner car. Thanks to all of you at Fairfield Volkswagen Larry & Martha

linda.standifer

Jul 13, 2015

service was fast and friendly. My sales person stopped by to see if I was happy with my car. chad was happy to assist me on what ever I asked for.

susan

Jul 13, 2015

We are very happy with our purchase from Fairfield Volkswagon. From the sales staff to the finance manager, everyone was very helpful through the entire process.

RSIEMER

Jul 10, 2015

Everyone was courteous and helpful. The 20,000 mile check and the computer update were completed in a timely manner - much faster that anticipated - much appreciated.

Missleah78

Jul 9, 2015

Our salesperson was helpful, nice, and I'd go back to him in a heartbeat. The used car I purchased has a broken cruise control, and my brights don't work.

margaretellen76

Jul 8, 2015

Things went smoothly, I didn't feel pressured and I got exactly what I wanted. What more can anyone ask for.... (a key chain would've been nice but I just like swag)

Vangoghsear 33

Apr 27, 2015

This was my 3rd Volkswagen purchased from here, that says it all being I loathe car salesmen. They didn't pay the typical bs sales games, did what they said they would, simple as that.

courtney.nalder

Apr 4, 2015

This was my first time buying a car and I worked with Jake Hillard, and his customer service was outstanding! He did everything and anything that he could to make the sale of my car work with my down payment options! Everyone who worked there was very friendly and I would highly recommend making Fairfield Volkswagen your number one choice when shopping for a car!

Brenda Stieger

Dec 14, 2014

This is my third Tiguan. I have been extremely satisfied with my service at Fairfield VW. Although I know VW is making money off my lease I have always felt I have been treated fairly and I trust that I was given the best deal. Landon Haft has always dealt with me with a no pressure and made me feel comfortable and confident in all of my dealings with him. I never felt like he was trying to push the higher price product on me. I don't like to haggle at the dealership so I do most negotiations on line and through email. When I'm ready to come in he has the vehicles I want to look at ready. He was always open and honest and if he didn't have what package I was looking for he would find it and have it brought in.I have felt so good about my dealings with Landon and Fairfield VW I brought my daughter in for her 1st Jetta and now she is on her 2nd one herself. Service and body work have been very good to work with too.I will return for sure!

Dsmky

Dec 7, 2014

I always have the best experience buying here. The service is perfect and you are treated like a king. They are the first stop when buying a car every time.

Nick S

Apr 28, 2014

Was shopping for a used Passat. Although the deal didn't come together, they were very cordial and non-pressure. They just didn't have quite the right car I was looking for.

Gary W

Dec 5, 2013

Very professional staff at the dealership! I would not hesitate to recommend others. The car buying process can be aggervating with all the smoke in mirrors and games some dealers play. Cars.com gives many tools to answer many questions like the payment calculater that is very valuable knowledge to have in hand when searching. Fairfield Volkswagon did not attempt to muddy the water and was verystraight forward with the numbers and that is rare believe it or not this day and time.

Bernie

Jun 3, 2013

I was interested in a used 2010 Honda CRV with 25,000 miles. Made initial contact by phone as I live in Indianapolis. Got to the dealership on Saturday morning to look over the vehicle and take test drive. That's when the problems occurred. The vehicle drove absolutely horrible... once we got up to 50mph, the who car shook. The dealership had put on new Fuzion tires and something was wrong with the tires or the car or both. We returned to the dealership. The manager thought it might need alignment or balancing because the car had sat for so long. As a long-time Honda CRV owner, I know better. And, the odometer read 27,000 miles (not 25,000 as on cars.com). No one car racks up 2,000 miles in test drives. Something very odd about this vehicle.

Doggy Mom

May 1, 2013

I searched for a used Mini S near where we live and found the perfect one at Fairfield Volkswagon. I drove by the lot after hours and didn't see it. Wasn't meant to be, I guess. I looked again the next week and the car was still listed on cars.com, so I called about it. The salesman returned my call and said he needed to search their inventory. When he called back, the car I inquired about had been sold. I searched again today and the same car is still listed as being there. This car hasn't been there for over three weeks! It was a low milage vehicle at a great price, so I suspect it is there so they can generate interest on similar cars in their inventory that are not nearly as good. Very disapointing.

saww

Apr 1, 2013

My sales representative was fine and very nice, but when it came time to talk numbers and the sales manager was around the service was aweful. There was ZERO communication, a price appeared in front of me and it was about $3000 out of the ballpark. I had proof from kelly blue book of what i was willing to pay and they just kept trying to take advantage of me in any way possible.

RobynCharliel6

Dec 14, 2012

I have purchased three Volkswagon Jettas from Fairfield Volkswagon and I would never take my business elsewhere. When purchasing a car I expect the nothing but the best service and that is what I have always received from them. Whether it is when purchasing a new car, service, or the body shop-I never have to worry about anything at Fairfield Volkswagon. They are very accommodating and I highly recommend this dealership to anyone who is looking for loyalty, great service, and friendliness.

mikebeth

Dec 13, 2012

The Customer Service we continue to receive from Fairfield Volkswagen is outstanding. I want to thank Tony Blaine for the excellent customer service he has provided when our car was due for its regular maintenance during the first three years that we owned it. Bob's team has provided a loaner vehicle that was dropped off at our home, by Tony, while our car was being serviced. We received updates on the progress of the service and timing of when we could expect our car to be returned to our home. Today our car was returned and it had been completely detailed along with the routine warranty service. I want to thank Bob Huser and Tony Blaine for this outstanding service. I would strongly recommend Fairfield volkswagen when you are looking for your next vehicle. The quality of the work performed each time has been great as has the friendliness of the staff. We appreciate it very much. Thanks.

octupus

Oct 19, 2012

We were looking for a VW Golf and had been dealing with multiple dealers to find the car we wanted. When the Fairfeld dealership found a car they asked for a deposit of $500.00 to bring the car in with the understanding that this was not a final purchase. When we went to the dealership and decided to not buy the car and proceed with a VW Golf at another dealership the sales person became quite rude, disrespectful,heavy handed and threatening. He called his sales manager out and he was equally unprofessional, rude, disrespectful, threatening and stating that they would not return our deposit. We were shocked at their unprofessional,disrespectful and unfriendly approach to potenial customers and we ended up walking off the sales lot. Two days later the manager of Fairfield called to see if there was anything they could do to rectify the deal. Personally we were shocked that they would think we would ever consider any business transaction with their dealership. I went into a detailed account of our exchange that day and assummed they would be returning our deposit after that conversation. We have talked with multiple dealerships and they all have stated that they do return deposits and they were sorry that this happened at a VW dealership. To date the Fairfield VW dealership has not returned our depsoit. We would never recommend this dealership to any business colleagues, friends or family members. The entire transaction felt uncomfortable, pressured and untrustworthy. Neither of us have ever had such a horrible business transaction. As we have been processing this event, multiple neighbors and work colleagues have told us of the uncomfortable feelings they had while "just looking at cars" on the Fairfiled lot and decided to take their business to another dealership, where they were treated with respect and not pressured. Maybe this is just the way Fairfiled VW operates it's business. We did not encouter this at the other three dealerships we visited.

vwjettatdi

Feb 19, 2012

They attempted to replace a timing belt on my 2001 vw Jetta and ended up breaking a few things and then forgetting to put stuff back. When confronted they returned the missing parts, however, 9 months later after a chronic oil leak from the front of my engine, I was just informed that NONE of the timing belt seals had been replaced!!! SPEND A FEW BUCKS MORE AND GO SOMEWHERE ELSE, I WISH I HAD!!!

Karman

Jan 2, 2012

Fairfield VW helped me find a clean, well maintined, reliable vehicle for my daughter. I am very happy with the help I was given by every member of the team. I would recommend them, and will do business with them again in the future.

Frequent Buyer

Nov 28, 2011

Bought a very low mileage used New Beetle from this dealer. After the car was paid for and shipped, our salesman called to tell us about a tear in the driver door panel. The General Sales Manager and service department were aware of this issue, but did not tell either us or, apparently, the salesman. When informed, the General Manager refused to do anything about the problem. I recommend you personally inspect any car these folks offer, as our experience was that you cannot reply on their description.

willh4444

Nov 19, 2011

Purchased a used VW New Beetle from this dealer. After the car was paid for and shipped, dealer called to tell me about a crack in the driver side door panel. General Sales Manager, service department and others were aware of this flaw but did not disclose it. General manager didn't care at all when informed, refused to assist in the $400 repair. If buying long distance from this dealer, or over the internet, be very careful and insist on a complete set of detailed photos. They did not fairly describe the car to us.

Nicole_Powell

Nov 20, 2009

The staff at Fairfield VW has been wonderful to work with. Maybe the staff has changed since the other reviewer? Mike Elsass (sales rep.)was truly a delight to work with. He made the deal smooth, fair, and FAST! I am used to spending hours at a dealership "haggling", but we spent the most time on the test drive! He went over the car options and features thoroughly, but Mike never once talked down to me or assumed that I didn't know about cars. Being female, I really appreciate that! The car I was after (Jetta sportwagon TDI) is in high demand and I still feel like I got a fair trade. I would highly recommend working with Fairfield VW and Mike Elsass.

ChucksGotaNewCar

Mar 19, 2008

Gave one price online, another price on the phone and another in person. Guess which price was the highest? Yep, in person after a long drive. My sister probably would have bought it if I wasn't there to step in. She was going to pay like $3000 over invoice.. what a rip off. The dealership is like a palace, beautiful! Just how do you think they built it? We shopped around a few dozen other stores, and we got the best treatment and price on colerain at northgate vw. We'll never go back to fairfield again , the owners should be ashamed.