Used Cars for Sale at Faulkner Infiniti of Willow Grove in Willow Grove, PA

Luqman Salaam

Oct 14, 2016

Excellent service . Appointment always on schedule . The Service technicians are always professional and very polite

Catherine Christino

Oct 14, 2016

Great people, informative, honest and I appreciate their guidance as to what is needed on my car versus them trying to up-sell everything

Gregory Swafford

Oct 14, 2016

We had a defective tire that continually leaked and we had in for service 4 times before it was replaced. Once it was replaced no issues. 4 times is a bit much. The employees were always incredibly helpful and nice.

Donna Johnson

Oct 13, 2016

Great service, although the call answering service could use use alot of improvement

Beverly Eichmuller

Oct 13, 2016

went in for inspection hit with tires even though I had visited a tire place before going to dealer to make sure tires were ok for in section they had me waiting for way over an hour and a half when rep comes out and tells me of tires. I got irate,then gm comes to talk with me tells me one inspector would approve my tires but another would not. what type of place that deals with your safety will tell you that 2 different people will approve/disapprove? I had the tires put on because with that type of disagreement amongst inspectors it now was about me protecting my own safety. I have been with them for 9 years I guess now it is time for some real soul searching on whether to stay or go.

Matthew Yeung

Oct 13, 2016

I came in because my car wouldn't start. They changed the battery and still wouldn't start. They reprogrammed my remote and still wouldn't recognize the key. They pointed finger at my autostart and wants to charge $450 to remove it. I had them speak with my autostart installer and guided them how to unplug the autostart so there wouldn't be a need to completely uninstall it. The service manager there was sitting in the passenger of my car while the technician is looking for the autostart module. The service manager looked very angry and wouldn't even look at me when we're trying to get this issue resolved, but instead he says "This is taking a lot of our time and money", yet there were one empty spot left in the service center and I see other technicians were free and just chatting amongst each other. No customer service at all! Service manager wants to point fingers on aftermarket stuff when they can't verify that it's the problem. I eventually towed it back home because $450 to uninstall aftermarket is just ridiculous! Problem still isn't solved, they charged me $260 for new battery, battery installation and about an hour of their time. I researched on my own and found out a lot of people are having similar issue as me, and it is caused by the steering lock control. You would think Infiniti technicians would know about the steering lock control but instead pointing fingers at my autostart. I will take my service else where that are willing to help customers. Don't come to this service if you want to be treated disrespectfully and expect to pay an arm and leg for services that you don't need.

Michael John Adinolfi Sr

Oct 11, 2016

Very good dealership work with. Sales and service are very responsive.

Ilya Dubrovin

Oct 11, 2016

Tom was extremely helpful and the whole staff was great. They made the proceeds quick and easy and worked with me as much as they could to make sure I am happy with the deal I got

Theresa Foody

Oct 11, 2016

I believe that the Service Department at Faulkner Infiniti will be the Sales people for my next car! They have always gone above and beyond to help me and to service my car.

Theresa Patterson-Brown

Oct 11, 2016

Customer service was very friendly, knowledgeable and personable. The waiting are was fully stocked with my favorite snacks and drinks.

Dennis Burns

Oct 10, 2016

New owners, but same quality people behind the desks. I have been a customer of this dealership for 15 years and never had a bad experience.

Joanne Stabile

Oct 10, 2016

We are extremely happy with our car purchase from Infinity of Willow Grove. Joe our salesman was the best!The sales manager Joe worked with us to make our experience in buying a car easy.We thanks the entire teamand was very greatful for there professionalism.

Robert Snyder

Oct 10, 2016

Professional and competent staff. All work quickly done and done right.

JD

Oct 10, 2016

Hohum place. Filthy waiting area, with a poor selection of snacks and drinks.

Jacoline Garreth

Oct 10, 2016

This was the second care that I purchased at this facility. The first was new the latest preowned. Both experiences were excellent!

Brian Gordon

Oct 10, 2016

Always a flawless experience.. The facility is always clean, and the service managers are always polite..

MIchael Dvorkin

Oct 5, 2016

Awesome experience. Joe Evangelista (our sale rep) was great. Wasn't pushy (which i don't like), very knowledgeable and few minutes into it he knew exactly what i wanted. Joe along with his managers fought a tough battle, lol, but i got my deal. I walked away with an amazing vehicle and i got an awesome deal for it, plus they took really good care of me on my trade in. Have nothing but good thing to say about this dealership, their customer service and Joe. Highly recommend.

CK

Sep 16, 2016

I recently purchased a 2016 QX60 from Faulkner and I was very pleased with the level of service I received. Phil P. was my Sales Agent and he was extremely professional and very knowledgeable of the Infiniti brand. I would absolutely recommend this dealership and Phil to my friends, family and anyone interested in Infinity. Quality service and a great selection of automobiles!!!