Used Cars for Sale at Feldman Kia in Novi, MI

Blue sky

Jan 22, 2016

First, the service was very good and the people were kind and friendly.. Secondly, caffe latte was much better. Most of all, the free car wash was the best!!! It gave a big smile.

Heather0301

Jan 19, 2016

All my experiences have been great !! Good people and they work hard to get you a deal all areas of the business were efficient and expertly prepared

jacky89

Dec 29, 2015

Excellent service and good job helping us to make decision which car used to buy.Staff really friendly, fairly price, knowledgeable about the productDan athletic energy was superb. keep up the good work ( Dan and Paul)

jeri j

Dec 22, 2015

I've had great service every time I took my Sorento in for general maintenance. Staff were pleasant and friendly. Waited while car was being serviced and the waiting area was clean and comfortable.

tom m.

Dec 18, 2015

service was fast and i got a free car wash. Everyone was polite and i was offered a bottle of water.Thanks again for excellent service.

Melissa1

Nov 6, 2015

Excellent customer service. Very straight forward, no unpleasant surprises. Staff very friendly, prices fair, did not feel taken advantage of, very trustworthy. Service completed in timely fashion, comfortable waiting area

Diana K

Oct 22, 2015

I love the sales person and repair shop the assiciates are great and caring. The sales person that service me was great I give him 5 stars. I did not come to buy a car that night just need some information but left there with a great car.Thanks so much for Feldman Kia making my day and night.

greg

Oct 22, 2015

Abe Valdez was one of best sales persons I've ever dealt with. He and Dave were great. They went out of there way to make a deal.

michiganangel

Oct 20, 2015

Dave the sales manager and Dan the sales consultant made the process of getting my new car very easy and it was truly a pleasure.

weinstes

Sep 30, 2015

Jose Hernandez salesman and David the manager went above and beyond and continue to do so on a weekly basis. I just bought a brand new Optima and they have been like family caring about my satisfaction and safety. I love my new car and would recommend this dealer to everyone!!!!!

Shoediva46

Sep 29, 2015

On September 21, I went into Feldman Kia looking to see if I was able to lease either the 2015 Optima or Cadenza , and i was able to lease the Optima, with the help of Dan my sales person and Dave and Alisha in finance, they were so helpful and they made sure that I had everything that I won't in a new lease vehicle, now my next mission is to get my brother and his wife to purchase there new vehicle from Feldman, thanks guys for all of your help and I love my new car.

Sweety48

Sep 28, 2015

I can't say enough praises about this dealership. They treat you like family which makes the buying orleasing process much easier. They work with your current situation, until they can come to a resolution that you feel comfortable with.I also must give an excellent review for Andrew, Gary and the whole service team. They always take care of me in servicing my car and giving service recommendations. I initially came in for service but decided to look for a car to lease.Kelli Taylor

Tom M.

Sep 27, 2015

I was told I would receive my trade-in equity check in 7-10 days. Still haven't recieved it after 11 days. I am not happy. Now my salesman says to wait 15 days before he will look into what happened. I feel deliberately misled as to how long it would take.

BLW

Sep 25, 2015

It's always enjoyable to have my 2013 KIA serviced at Feldman KIA. Good people and great service provided. Our service advisor, Andrew Jackson is the best!

Rochelle

Sep 21, 2015

I found the Feldman Kia dealership when I moved to Michigan 3-1/2 years ago, based on their quality service department; and I immediately knew I was in good hands. I bought my second Kia Soul from Feldman Kia in May 2014 because they consistently have demonstrated they have my best interests in mind. I highly recommend Feldman Kia for purchases and service.

Steve

Sep 16, 2015

Excellent service. Everyone was very nice. Service was quick. Customer waiting area is very comfortable. As soon as I walked in I was offered a bottled water and a bag of popcorn.

tinkham,lee124

Sep 1, 2015

Let me just say I've been bring my car to Feldman Service Department for over three years now. I always leave a very happy customer, get my car needs addressed and it doesn't cost a fortune. I contribute this to Andrew Jackson. He is super personable, good at what he does and makes me feel like he has my best interest at heart. Thanks Andrew

Linda123

Aug 31, 2015

I have been going to this dealership for about 6 years. Andrew Jackson is the bomb. Everyone is all smiles . I have told other people about your dealership always a smile. Thank you

Dee

Aug 29, 2015

Love my new Kia Soul, loved my salesman Brian Sommers.The whole crew from Zac the finance guy to the crew, kudosand thank you.

Soulowner

Aug 20, 2015

I absolutely love my Soul. The dealership where I bought it has been great from day one.I have recommend several people to go there. Sales, Service - all great. Thanks

Terri

Aug 15, 2015

The people at Feldman Kia go the extra mile. Always helpful, always with a smile. I purchased a Soul and love it. I got a new car and gained a new family. Great service from Rob, Dave, Andrew and Zach who heloed me pair my phone. Thanks for your infinite patience in answering my questions and making me completely satisfied with my purchase.

sasheehan3

Aug 13, 2015

Had a flat tire, tried fixing with the installed repair kit, but did not work.Called Kia service dept, they arranged a tow truck to pick the car up, and replaced tire the same day.Exceeded my expectations. Thank you.

LeeceyB

Aug 8, 2015

I was able to schedule a convenient appointment. On arrival, I was greeted promptly and my vehicle checked in. My service advisor gave me an estimated time of delivery and escorted me to the waiting area in the show room. I was treated very courageously by other staff. My car wash serviced & checked & delivered in a timely manner.

Happy123

Aug 6, 2015

Excellent service and done as promised. Clean waiting room. Love the popcorn and coffee was offered. Friendly staff. Staff kept me up dated. Happy with the end result.

Mark1111

Aug 5, 2015

Feldman Kia and our sales rep, Dan and his manager Dave did an outstanding job of servicing us, providing us options and securing a great new vehicle. I would recommend them to anyone for their openness, ease of doing business and overall effort to satisfy us with a great new car at a fair price. In the end it was a great experience and I would highly recommend them to anyone interested in a new car, they are well trained and provide a great customer experience.

Lipscomb1227

Aug 1, 2015

I took my vehicle in for service and explained my issue. They kept the car until they were able to duplicate the issue. While providing me with a loaner. Andrew kept me updated on the progress. He was friendly and professional. The service department did a great job with my vehicle. I have no complaints.

Nedroscik, Ashley

Jul 31, 2015

Robert was very attentive by helping me pick out my new/first vehicle. I needed something very reliable as I make an hour commute to work every day. He was very polite and professional and answered all my questions. Thank you so much Robert and Feldman Kia! Ashley N.

annie

Jul 24, 2015

We have come to expect great service from Feldman Kia. This time I was having engine problems and Gregg talked me through the issues successfully. Andrew always makes certain we receive quality service at a fair price. Kudos to both of you.

John, C.

Jul 20, 2015

Oil change, check of brakes, hoses, clamps, tire pressure, etc. Andrew is polite and staff friendly. An awesome service experience. Thanks, Feldman Kia!!! John C.

Jeff

Jul 8, 2015

Not only did I purchase my car here I also drive quite a way to have it serviced with them. They are always quick, fair, polite and don't seem to employ high pressure tactics that other dealerships do.

gaby

Jul 2, 2015

Excellent service. Second time i change oil there and they are the most friendly people ever and they are really fast too. I definitely will renew my lease there

candenza car bob

Jul 1, 2015

On June 24, 2015 I contacted Andrew Jackson regarding having an oil change, etc. He arranged an appointment the following day. The service provided was excellent including vacuuming the interiorfloors and removing grease marks from the front leather seats. Andrew continues to go beyond the"call of duty" and is an asset to your organization.Bob Grove

cfh935

Jul 1, 2015

They took me as a walk-in, quickly took care of all my vehicles issues, and had the vehicle ready to go within a few hours. Great experience!

Buffalo Girl

Jun 22, 2015

I had an out of town emergency. They were great and got my soul up and running by the next afternoon. And then my car made it back to Buffalo.

mkjelenbaas

Jun 19, 2015

All my experience with your service dept have been GREAT --- especially the PRESIDENT (Andrew Jackson) who is the best of the best ---- you better be paying him good or he will SNAPPED up by another dealership and I will have to follow him!! Thank you, Mike Elenbaas

jazz55

Jun 17, 2015

From the time I came in to lease my 2015 Kia Optima (July 2014) to my third vehicle service, I've had nothing but excellent service. Everyone is always friendly and courteous. I will and have recommended Feldman Kia to my friends and family. Keep up the good work

Shadow02

Jun 16, 2015

New purchase experience was great . No pressure, good financing, Steve smith is a very kind good sales person. Would highly recommend to my friends and family

talltitan

Jun 8, 2015

I'm moving out of the area and decided to take in my 2011 Kia Soul to get its 60,000 mile maintenance done. Andrew Jackson explained everything that they usually do for that and even said he wouldn't charge me for things it didn't need (like a filter). He even said when I'm in a new area to not be upsold by other dealers and have certain parts replaced. That totally shocked me because other places aren't that honest. It took about two hours and Andrew surprised me again and discounted the services 10% for me. Highly recommend!

Monica Wafford

May 30, 2015

I explained to the sales person that I needed a reliable vehicle nothing fancy. I work two jobs and I'm a grandmother trying to make ends meet. I bought the 2009 Impala which was my "only option with the credit issues" I have. I now have a 250 dollar a month note and my Impala is in the shop four months later needing a new transmission. I suppose if I had come in with excellent credit and money to burn. I'd be okay now. Instead I'm missing work with hopes of rebuilding my credit down the drain. Please if you're female and alone, don't go to Feldman Kia. Beware this dealership.

LeeceyB

May 29, 2015

The staff at Feldman Kia was very personable and committed to making sure that my purchase experience met my expectations. I would definitely recommend this dealership.

NASCAR Nancy

May 16, 2015

I was able to enter the service bay immediately even though I was a few minutes. I was immediately greeted by Andrew. Oil change was done in a timely fashion. I was in and out in under 50 minutes. Everyone was friendly and courteous. The dealership is clean and waiting area is comfortable.

supaman83

May 16, 2015

Great service as always...! Jason and the rest of your Feldman Kia Team has always provided excellent service each time I brought my car in for service. Service is ALWAYS quick, friendly, and economical and Jason points out what's was done and what's recommended what's next. He also provides quotes,coupons, and recommendations I may ask about for my car (accessories, etc.). EXCELLENT EXPERIENCE!

regi38na

May 10, 2015

Excellent work and very friendly people always on time. Place is very clean and accessible. Will recommend other customers when asked about their services. Served coffee while still waiting for the car

Vito

May 7, 2015

Another outstanding job by Andrew Jackson and the entire service team. Andrew Jackson is very responsive on service, you are very lucky to have him on your service team. Great Job!!!

Cee51

May 4, 2015

I purchased a 2015 Kia Sorrento from this dealership and my dealer Dan Lazar was great with providing detailed information about the vehicle and working to get me the best offer under my circumstances.

Otis'sSoul

May 1, 2015

I have never had a car buying experience like the one with Brian Sommers. He was kind and informed and treated me with courtesy and respect. Plus I have a great new/used car. Thanks- Feldman Kia and Brian!!!!!!

tinkham,lee124

Apr 26, 2015

I drive right in the service department and I'm greeted immediately with a smile. I inform the service rep. of my needs and we discuss it, and off goes my car for service. I was informed there was a recall and that was taken care of as well as my oil change. During my wait I'm always offered bottle water, coffee and popcorn during my wait. My experience was great and the prices are fair.

Bette

Apr 23, 2015

No waiting! Drove the van right in the garage and greeted immediately by a service person. It was the complimentary first 1000 miles visit. I had a few questions about the mirror and he was able to provide the answers when I came to pick up the van!! Love this place....service persons and service!!

Va921

Apr 22, 2015

Honest timely friendly sincere service staff. I am always greeted immediately when I enter the service department. I drive all the way from Ann Arbor to the Kia of Novi for their service department. Great staff. They always listen to my suggestions too.

CathyMI

Apr 18, 2015

Andrew makes coming in for an oil change so easy.I wish the dealership would stock parts... have to come back for back up camera that they didn't have in stock. Looking forward to the great service I get though.Makes coming in for repairs and service painless and comfortable.

Soulowner

Apr 16, 2015

Love the car, great service. Took the car in before my scheduled appointment. Can't beat that. I've been very happy since day one.

dodgecm

Apr 15, 2015

Andrew made me feel like having a flat tire could be not such a bad thing, Kia Roadside Assistance towed my car (had no spare) to the nearest dealer free of charge, my tire was patched and they gave me a free car wash - as always at any Kia dealer I was treated better than family could treat me ! Thanks , I will always recommend Kia as every experience is top notch.

Sarah

Apr 11, 2015

While the work was satisfactory, the time element involved was quite lengthy-much longer than Service originally anticipated. That was understandable and I had no choice but to wait. As more time passed, however, my patience was growing short. One of your sales personnel stopped by and asked how I was. I said I was okay, but tired of waiting. He replied, "We're very busy.....if you'd give us lots of money, then we could enlarge our Service Department and you could get out faster.." I thought his comments were crass and uncalled for.

Kevin

Apr 10, 2015

I recently had my '14 Soul in for service. This is my second Soul from Feldman KIA, both from Paul King. He really helps set the standard for what a great salesman can be. I was met at the service bay by the friendliest people you'd ever want to meet...they called me by my name and quickly got me settled into the waiting area. While having my services performed Paul stopped by and we chatted about my current KIA Soul and the previous Soul that I sold to my son. It's always a wonderful experience, whether for sales and/or service. I can't recommend Feldman KIA, their service department, or my salesman, Paul King, highly enough.I'll be back!

Suzie2718

Apr 10, 2015

Friendly explained exactly all that was done. Very prompt & courteous. Would recommend Feldman Kia to friends. The dealership is friendly and clean you can feel good going to get work done there. They give you their full attention.

Hutchison123

Mar 31, 2015

Service advisor Gregg Giannetti is always very nice to me. He does a great job handling and addressing all of my concerns pertaining to my car.

Pat

Mar 31, 2015

My experience at Feldman Kia and especially with Paul King was wonderful. I was very worried about buying a new car, but he made the experience pleasurable. Thanks for such great work!Pat Hanson

Paul (Optima) Carrie (Equinox)

Mar 17, 2015

My wife and I needed a new car. After being contacted by Dave (Sales Manager) from seeing cars we were interested in on line. Dave and I had talked a few times over the phone where he spent a lot of time getting information on the cars we liked. We made a 2 hour trip to the dealer where he introduced us to Steve a sales person who also took his time and helped us pick the perfect couple vehicles. The deals fell though on them but Dave went to work with his sister store (Chevy) and found another vehicle my wife loved, worked a fantastic deal with the manager of that location and we were so happy just picked up a 2nd car 2 days later. Dave is a man of his word, and this dealership stands behind his promise of beating deals, and then OVER delivers. They went out of their way to make sure our experience was excellent. THANK YOU FELDMAN KID and CHEVY!!! We will be back!

bestengine

Mar 16, 2015

Purchase takes only a moment. Service is for the life of the car.When Randy Merry left, I thought KIA service was sure to drop off from his high standards, but Andrew Jackson has carried on regardless. I applaud the Feldman KIA organization for what must be an excellent job of supporting the folks on the front line. Thanks in particular for supporting the efforts and success of Andrew Jackson, the only face of KIA that matters and gets tested day by day and year by year. Access to your excellent service is the primary reason I buy the KIA brand. Thanks again.

Lori

Mar 5, 2015

Came in for a routine oil change and tire rotation and was alerted that there was recall having to do with the computer system on my 2015 Optima that needed to be addressed. Since the recall repair was taking longer than expected, they offered me a vehicle to use for the afternoon.Very accommodating and friendly dealership....a rare find these days.Thank you, Feldman Kia.Lori

Kevin

Feb 21, 2015

The Feldman KIA crew is always top-notch, going above and beyond to make certain that their customers are satisfied. That's the easy part because their work is the best. From the moment you're greeted in Service until you're heading out of the bay door you know your car has had the best service available, by the best and friendliest people in the business!

Nneva

Feb 19, 2015

When I took my car in for an oil change I was informed that my turbo was spitting oil all over the engine compartment. The dealership took care of the problem and gave me a rental car while they did. I couldn't be happier with the level of attention I got. Andrew was awesome every step of the way and got my car taken care of.

Happy Kia customer!!

Feb 15, 2015

I never thought I'd buy an import. But, after the economic collapse and the auto bailouts...things changed with how cars were being sold...especially at GM dealerships (where I leased several cars over the years!). The supply of cars on their lots was horrible...nothing to sell...nothing I wanted was on the lot...nor could they get the car I wanted (I have stories as to how hard I tried to give GM my business). Anyway, partly out of necessity, I walked into Kia. I went to a few dealerships around town...Feldman gave me the best deal! They had the best selection on the lot and worked hard to get me the exact car I wanted. The sales staff is "motivated" in a good way. I'm a "motivated" consumer so it was a great match for me. I was looking for the best deal and Feldman worked to give it to me! They definitely want to make the sale...and I like that!! My first lease was a 2011. I went back 3 years later to look at the 2014 and the sales staff worked hard to make sure I got the best deal. Well, I got a great deal on my lease and the 2014 Sorento is GREAT!! They got me in and out fast for a free oil change and tire rotation. No other service issues. The dealership and service department is very clean and nice...the staff is very nice and helpful across the board! I look forward to going back to lease another vehicle in 2017! PS. They also own the Chevy dealership next door so you can double shop all in one place...they say they'll beat any deal...and they have!! HIGHLY RECOMMENDED!!

albl4775

Feb 6, 2015

Great service and support. Extremely helpful and knowledgeable staff, they know their KIAs. My appointment's estimated time of completion was met and the price was more than reasonable.

Ryan

Dec 29, 2014

Went for an oil change and they did everything they were expected to do.

Tahir

Dec 23, 2014

Courteous and prompt service...............................

Satisfied customer

Dec 19, 2014

Fast pleasant service......................................................................................................

Raccoon6

Dec 12, 2014

1) Insurance Company dropped off car and Service Department signed for when called 7/8 days later to check status they had no record of car being there. Visual was done and found car in lot. Car had not been put in the computer. 2) Made appointment to have car put on hoist and pictures taken of damage. Waited over 1 1/2 hours for open bay. When one opened Service Department manager and us went outside to wait at car. Employee came out and informed us that since battery was dead they weren't about to push it and " if we wanted pictures we could crawl under the car and take them". He turned around and walked back inside and the manager followed without a word. We are seniors and the Mr. is disabled and has to walk with a cane. 3) When the Body Shop finished repairing the Fire Damage called us that car could be picked up. I asked if the Service Department had done a complete electrical check when they replace the two electrical harnesses that caught fire in the rear tail light section. Checking paperwork found had not been done. They called and confirmed this. The body shop had one of their specialist run one instead of taking car back to the Service Department. Electrical Surges were found in over 3 places INCLUDING the junction of the new harnesses they had just put in. Body shop repaired. The Service Department was giving us a car that was unsafe and dangerous to drive. Thank God I questioned their work. 4) we finally were able to pick our car up AFTER 3 MONTHS of being there. This was truly the stuff nightmares are made of.

debra johnson

Dec 11, 2014

After alomst 10 years with my Kia Spectra 5 , I decided to trade it in on a Kia Forte Koup.I went to Feldman Kia to lease my new car. The service there was great. Paul King was my salesman. He explained why leasing was a better option for me and even when I had doubts he was very patient . Ross Sears helped me through the leasing part and did a great job. Paul went over all the options in the car and offered to set another appointment for me if I need more time to go over everything. I have told all my friends and family about my experinence at Feldman Kia.

Mike for Howell

Nov 3, 2014

I came in near the end of the day to get some paper filled out and I was treated like the first person in the morring. The write up person took time to Talk to me even though I knew that he was to leave as soon as posable

DG

Oct 23, 2014

I get my Sorento serviced at Feldman Kia, and the write up advisors, Andrew and Ben, do an excellent job, and get me in and out in a very reasonable time.

Bruce

Oct 10, 2014

I brought in a barely used Kia Sorento to have it checked out before purchase. The service manager squeezed me in for that afternoon! They checked the car out and gave it a clean bill of health, advised me on details of maintenance (lots of good info), and in the end refused to charge me anything, even though we live two hours away and would probably never be back to them. If you need Kia service in the Novi area these people look like a good bet to me. We bought the Kia and am very impressed with it.

Kiafan

Sep 9, 2014

Sales force was very friendly and knowledgeable. Month end special deals lead to a fantastic lease payment. Total purchase process was short and sweet. Their large selection of vehicles made it hard to choose just one. First time Kia buyer but I shall return.

Satisfied Kia Soul Owner

Aug 29, 2014

I have purchased several cars over the years, but I have to say my buying experience with Feldman Kia was the best! I was in search of my teenage son's first car and saw a 2010 Kia Soul at Feldman. I contacted them one evening and the very next day was connected with Steve Smith, my salesperson. I met with Steve to go look at the car, test drive it, etc. I had some minor concerns with the car, but Steve, working with the service department, addressed everyone of them and, after some negotiation, arrived at a fair deal. I got a better price than I had seen elsewhere & my son loves the car! Other members of the staff I met were: Billy, Ross, Doug and Andrew. The entire staff is very pleasant, friendly and professional. I would definitely recommend them to anyone who is looking for a great, no pressure, buying experience. We also get the first oil change free, so I'll be visiting Feldman Kia again in the next few months; looking forward to it!

T-Trish

Aug 13, 2014

After telling them of my horrible experience at J.....Y Kia they were determined to do the total opposite of what that dealership did...and they delivered 110% satisfaction. Heather was fun, Anthony gave awesome accommodations....I'm sooo glad we went to this Kia dealership...I came back and told the customers that were there that they would be fully satisfied...my jaws still hurt from smilin'. I Love My Blue Soul (Smilin' hard) THANK YOU EVERYONE AT FELDMAN KIA ***SMOOCHES***

Dobias1

Aug 4, 2014

I came into Feldman Kia as a first time buyer on a budget. My husband and I crunched together how much we could afford on monthly payments and Jamie showed us many options to choose from. We ultimately were looking for a safe SUV with enough room for our baby on the way and two dogs! We browsed the lot and their online inventory. The sales manager even met with us personally and reassured us that they would find us the perfect car that met our expectations and didn't break our budget. So we came across a very reasonably priced Chevy Equinox with low miles. Jamie was very prompt and got the car shipped over to the dealership for us to take it out for a test drive. This was the one! I told Jamie and he immediately took action. He kept me posted through the whole process and was patient to answer any questions I had! Jamie and everybody else who worked with him to get me this car are very hard working, wonderful people. And not to mention extremely genuine. Like I said I am a first time car buyer and am also on the younger side, and the fact they took me so seriously really made me feel good about deciding to go with Feldman Kia. So all in all I would absolutely 100% recommend this dealership to anybody and everybody. I can't thank them enough for their outstanding service!!

FrankieCruz

Jul 10, 2014

We just purchased a used KIA Soul from Feldman Kia after purchasing a new Kia Rio. We are more than satisfied with our cars, the quality of service, and protection. Walking back into Feldman was an easy choice because they treated my wife and I so well. Everyone greets you at the door and they even remember our names. We communicated with them prior to returning via e-mail and Ben connected us with Stephen to meet our needs for a second vehicle. With a baby on the way it was important to have space, safety, and also something affordable. They are so attentive to detail and patient walking through each step from selecting a vehicle, finance application, and warranties. We were so pleased that we found what we wanted and right in our budget with a few additional perks. It's never an intimidating atmosphere, we are treated genuinely like family. This is what true customer service is about. Many companies can take notes from the way Feldman KIA operates. I recommend this dealership to anyone looking to get the truth, quality, and true respect and value as a customer. I guarantee you will not be disappointed!

Frankie2400

Jul 10, 2014

We just purchased a used KIA Soul from Feldman Kia after purchasing a new Kia Rio. We are more than satisfied with our cars, the quality of service, and protection. Walking back into Feldman was an easy choice because they treated my wife and I so well. Everyone greets you at the door and they even remember our names. We communicated with them prior to returning via e-mail and Ben connected us with Stephen to meet our needs for a second vehicle. With a baby on the way it was important to have space, safety, and also something affordable. They are so attentive to detail and patient walking through each step from selecting a vehicle, finance application, and warranties. We were so pleased that we found what we wanted and right in our budget with a few additional perks. It's never an intimidating atmosphere, we are treated genuinely like family. This is what true customer service is about. Many companies can take notes from the way Feldman KIA operates. I recommend this dealership to anyone looking to get the truth, quality, and true respect and value as a customer. I guarantee you will not be disappointed!

Laura

Jun 18, 2014

Jamie Curry is the best there is! Friendly, and they really work with you! Refer me if you go see him. You won't regret it!

Charlemae

Jun 2, 2014

This was my second Kia Soul Purchase from Feldman. The first time was great but my second experience was even better. I was able to come in, explain exactly what I wanted from the color; trim and amount I wanted to pay each month. "They Made It Happen" Very Fast and efficient. I would like to thank Blake for helping me choose my second Kia Soul from Feldman, and the guys in the Finance Department for a great interest rate. Thanks guys for helping start my new journey. God Bless

Diallo Henderson

Apr 24, 2014

If you are in the market to purchase a new or used vehicle Feldman KIA in Novi should be your final destination. My Salesman, Neal Alwashah provided me with great service and was very friendly and polite.

Sandra

Apr 11, 2014

I was originally looking for a used Kia Optima with specific options in it. My salesman Jamie Curry was the best. He searched high and low and kept in contact with me frequently. I test drove other cars during my search and finally decided to purchase a new Optima to ensure I got all the features I wanted. My uncle has driven an Optima for years and I have always loved it. My experience from start to finish was nothing less than exceptional. I met the Service and Parts managers and was served popcorn and water during periods of wait. The dealerships waiting area is equipped with an iPad and Television, Coffee and Tea for their clients. I thought that was very nice. The used car and new car managers both introduced themselves and made me feel very comfortable and assured me about my purchase.

J. Halimon

Mar 30, 2014

I enjoy the service I received at Feldman KIA. I was able to walk in tell them what I needed and ,my range of payment and they stuck with that and got me the vehicle I wanted and It all happen in one day. I purchased a 2011 KIA soul and I was able to see in it and drive it they made sure it was clean inside and outside. I am enjoying my KIA Soul. I appreciate there care and respect and finishing the sale and I love my new ride.

Sweetsuttons

Feb 15, 2014

Very pleasant experience! Very different than other dealerships we visited. Went above and beyond for us even with some unique circumstances! Absolutely the best around!

Ann

Feb 13, 2014

1) The clarity of Denise's explanations and recommendations.2) The opportunity to be taken home while service was performed. Tyler's polite congeniality.

Christine

Feb 13, 2014

Once I arrived.. Andrew, the service rep was right their to greet me... He immediately began to process my vehicle for service.

Brenda

Feb 7, 2014

Getting an oil change and routine inspection on my car wasn't how I wanted to spend my lunch hour but it was time. Denise was excellent from start to finish. She was able to schedule me the day I called, was an excellent hostess while I was there, and she adjusted my coupon as I paid removing the amount of the tire rotation as they did not complete this (advising that I replace the tires.) The service tech got me back to work on time- thank you! Everyone in the office was friendly as I waited in the lobby (very nice, clean waiting area.) Typically we go elsewhere for tires, but unless the quote given to me is way out of the ballpark, I will definitely purchase my new tires at the dealership. They make me feel as though they care about my car as much as I do.

Sobieslaw

Feb 4, 2014

Quick service with no unpleasant surprises. Got my discount without having to mention it. Didn't try to sell me anything I didn't need.

Scott

Jan 30, 2014

Everything. Our sales rep. Chris helped with both of our purchases. He spent the time needed to put us in just the right cars. Our finance guys were great too! Josh, for our per owned, and Thad with our new car, both helped me stay within budget!

Alisha

Jan 27, 2014

Most of the employees there are friendly and helpful. I feel that I never have to second guess a service that was performed at Feldman Kia Novi.

Robert

Jan 24, 2014

Meet right away by service rep and my vehicle was taken right on time for my appointment and my vehicle was returned to me in a very timely manner for my oill change

Gwendolyn

Jan 22, 2014

Denise Benson was fantastic. She was very friendly,polite and friendly. She greeted me with a smile and even recharged my cell phone. She is a A+ lady and she made my visit to Feldman Kia a very pleasant experience. If I were to purchase another Kia it would definitely buy it from your dealership. By the way having popcorn for your customers is a very nice touch to the Feldman Kia experience.

Latonya

Jan 22, 2014

After renting cars for so long at Hertz with Kurt and Omar, Omar led me to Paul King who got me in a vehicle and I thank them all for their help. Great customer service!!!!!

JosefKnecht

Jan 22, 2014

Jamie went out of his way to help us to get a car we were looking for.He is a very friendly,patient to answer any questions,passionate about his job.....great salesperson......

Booker

Jan 21, 2014

The way the employees made me comfortable with the entire process. We were treated like family, and everyone was very accommodating. I highly recommend this dealership to anyone desiring a vehicle.

Elizabeth

Jan 17, 2014

Even tough they were busy when I came in, Andrew Jackson took care of me right away. I was acknowledged when I came in the door and did not have to wait.

Linda

Jan 12, 2014

Sales people very polite and friendly. Kept asking if I had any questions or concerns to let them know. The Service Department took care of me in a timely manner.

Robert

Jan 11, 2014

Service manager, forgot her name, was extremely courteous and knowledgeable regarding the pulsating in the front wheels.Problem was corrected & I also had an oil change,etc.Paul King Sales Rep arranged to provide a loaner vehicle while my car was in service. He has been extremely helpful on many occasions ie; programming i-phone to vehicles system, explaining various equipment functions and very patient in answerng several questions.

Craig

Jan 8, 2014

Both Chris and Thad worked diligently to find and get me the vehicle I wanted- they even sent a driver to get my new vehicle from Ohio the same day! They went above and beyond by letting me drive a Sorrento home so my wife could see and drive the vehicle. Chris and Thad's hard work and efforts made buying my new vehicle a pleasure. They respected my time and addressed all of my concerns. Through the negotiating process, the terms and numbers agreed upon were honored. I also like the dealer's partnership with Costo's auto program which initially got my business.

Ruthe

Jan 5, 2014

I especially appreciated the courteous service, knowledge, friendliness and team approach. Our salesperson, Jamie Curry did a fabulous job answering questions and taking care of so many issues. Everyone there, from the manager, to the finance expert, to Jamie, extended special courtesies and extra effort to accommodate my elderly mother, in order to obtain signatures from her. I rave about Feldman KIA to anyone who will listen. After being away from Michigan for 40 years, I rejoiced to find these guys, who made my car buying experience exceptional!

Suzana

Jan 3, 2014

I came in on a busy year end day and everyone made sure that someone was helping me. I enjoyed watching everyone work together, seemed like a positive team environment - made spending the day there and purchasing a car tolerable. In negotiating a price I didn't feel like I was in a cheesy sales situation. They made sure to find answers to all of my questions. I didn't feel like I was being a nuisance.

Christopher

Dec 24, 2013

The service manager was very helpful and I was in and out within an hour. I received a complimentary car wash and my car was missing an antenna which the service manager provided me a new one at no charge. Very appreciative of the service I received.

mike

Dec 22, 2013

The online car was not the same as the one the salesman brought out.I use to sell Lexus and Toyotas and this technique is not professional.

Scott

Dec 21, 2013

Everyone I had contact with was excellent! Spent 5 hours there to find my perfect car and payment, which they did! My experience with them was very positive!

sofutobata

Dec 21, 2013

Jamie was the best sales person I've ever worked with! Not only did he sell me a car that I LOVE, but he went out of his way to help me with a few concerns I had after the purchase! Thank you so much!

Justine

Dec 20, 2013

Service manager attempted to fix a problem even though he said ahead of time that he was short staffed and I would have to make an appt. Awesome service!!

Monique

Dec 20, 2013

Just called them for a part and it was ordered and ready for pick-up the same week. Made the mistake of going to summit place kia in waterford to buy my car...wish I went here!

Rebecca

Dec 20, 2013

My sales person Nael was fantastic. I didnt feel any pressure from him. He was very understanding to my needs and worked hard to find me exactly what I wanted. They didnt have the car I wanted, so he gave me the one off the showroom floor- I was impressed and so were my kids!!!

Debora

Dec 16, 2013

Denise was wonderful to work with, from answering my many questions over the phone, greeting me when I arrived, explaining what was needed on my car in a way I could understand auto mechanics, she was very personable and knowledgeable. She is an asset to your company! My car was serviced quickly and cleaned better than any other Kia dealerships I had been to over the years. All of the salepeople and cashiers were friendly. Overall, an excellent experience.

James B.

Dec 15, 2013

Today was my first contact with Feldman Kia of Novi and I have I to say it was the best new car experience I have ever had. At 62 years of age this was not my first trip to the "auto rodeo". My salesman Chris Rego was as helpful and courteous as one would ever hope to encounter. On top of everything else he even shuttled my new 2014 Forte home for me in six inches of of snow covered roads. His idea. Much appreciated. The entire staff was friendly and polite. My wife and I must have shaken hands with at least five different people that approached us out of courtesy. On the way in one salesman held my wifes' arm in the snow covered parking lot until we were at the front door then pointed us to Chris whom I had spoken to the day before on the phone. The entire process was painless. Negotiated the deal, paid cash for the car and it was detailed, cleaned, inspected, and at my home within 4 and a half hours from walking in the front door. Thanks again Chris. Wunderbar!

Clara

Dec 12, 2013

I was greeted warmly when I entered the service area, my vehicle was taken in promptly, and I was shown where I could wait and help myself to refreshments.

Jeffrey

Dec 11, 2013

Friendly greeting by Andrew Jackson, thorough explanation of service and process both before and after, and another service person also stopped to ask how I was and if I needed anything. Overall, just personable staff, along with the service being done within the timeframe provided. And the coffee was good too!

Jolene

Dec 5, 2013

My sales rep. Blake Kaiser was such a huge help! This was my first time shopping for/leasing a vehicle on my own & he made me feel very comfortable. Everyone also jumped through hoops to get me approved with the little credit I had. Overall, my experience with Kia was great.

Kristina

Dec 2, 2013

The follow-up (from Jamie Curry) to my internet inquiry was exceptionally fast. Jamie asked several questions about what type of vehicle I was looking for and offered suggestions immediately. Upon my arrival at the dealership, the customer service was 5 star. The sales manager immediately came over and introduced himself and chatted with me while Jamie brought a car around for me to test drive. When it came time to discuss financing, "Bobby" sat down with me and explained all of my options, including the differences in coverage when purchasing a used vehicle. Once my purchase was complete, Jamie gave me a tour of the service department as well as introduced me to the Service Manager. No question was left unanswered. I applaud the staff at Feldman Kia. Keep up the excellent work!

Kevin

Nov 28, 2013

It's always a pleasure to work with Paul King! He is personable and knowledgeable about all of the Kia vehicles. He truly listens and does his best to get us into the car we want. Bill, in financing, was also a big help and put all the right numbers together for us.

Gerald

Nov 19, 2013

Everyone in the dealership is very friendly and helpful. I never feel rushed or a bother to anyone. Much better experience than the Jeep/Chrysler dealership I visited with my previous vehicle.

Geralyn

Nov 16, 2013

I received service that went beyond the call of duty from Denise when I dropped off my car. The dealership has been closed for 6 minutes and Denise instructed me where to leave my key after completing the required forms. She then kindly drove me out of her way to a location west of the dealership where I was able to secure a ride home.

Linda

Nov 16, 2013

When I come in to Feldman Kia I always have a great experience. Andrew is always a great help .I am in and out in a far amount of time.

Tagg

Nov 14, 2013

Our paid off van died last week. Contacted Jamie Curry at Feldman Kia, from a listing on Feldman's site for a 2011 Sorento. The car is beautiful and had a great internet price - below blue book. Jamie was great. We were able to do everything except the test drive online and over the phone. Their financing department even beat the deal I was going to get from my credit union. I would recommend Jamie to anyone looking for a hassle-free experience.

Jeffrey

Nov 13, 2013

Everyone was very friendly, accommodating, and not pushy like normal sales people usually are. They treated me like a friend from the moment I walked in the door. I appreciated the honesty, patience, and their willingness to stay open so late to finish the sale so I wouldn't have to drive an hour back to the dealership a day or two later. I feel everyone went above and beyond my expectations! I also liked the fact that they were up front with their pricing right on their website, unlike most other dealerships. It made it easy to shop for just the right car.

Michelle

Nov 13, 2013

Starting with my sales person Jamie who was very knowledgeable about the Optima. He was very professional and kind as he extended his service to me after the sale of the car. He expressed they I could call and ask any questions that I might have in the near future. The rest of the staff team were pleasant to work with as well. I enjoyed my visit at the Novi location and would purchase from there again.

Ian

Nov 12, 2013

I work late and far away. I arrived late and they were very patient with me to get the best rate for me. We went from 4.5% and negotiated and pulled out magic to get me at a solid 1.89%. Folks I am paying less than $600 in interest total. I was handing out high fives on my way out.They happened to have a deal and they only made it better all done after hours. They had to unlock the door to let me go it was so late. Great people to work with, would recommend to anyone.

Sylvia

Nov 12, 2013

you where very professional, try in every way to met my needs. The people working where often us to get me and my family things to drink and to eat. I felt you were listen to me when it came to the car. And the type of payment I wanted as well. I would like to say thank you very much.

Eric

Nov 8, 2013

The cleanliness of the dealership and the friendliness of your staff made me feel very comfortable when I was worried about my car. Especially Denise, she offered me a cup a coffee and offered me a shuttle to get to work.

Benita

Nov 7, 2013

I will forever be a customer at Feldman Kia. Everyone that I came in contact with treated me as if they had known me for years. My sales rep Anthony Boone was awesome. I also worked with Billy and Josh and everyone made me feel as if I was the only customer in the dealership. I have and will continue to recommend Feldman Kia.

Theresa

Nov 6, 2013

The staff was efficient, friendly and accommodating.They went out of their way to make sure I was a satisfied customer.The work was completed on time. I liked the extra things they did to assure I was happy....washed the car and inspected the vehicle. The price was less than I had expected because of coupons and the 360 customer plan. You can imagine how excited I was then!

AkilahM

Nov 4, 2013

When first greeted by Paul King he appeared as if he felt I would waste his time. I told him I was looking to buy a Kia Optima and that this would be my first car note. Right away I was told I would need a co signer prior to review of my finantial information or credit. When he was presented with my income he stated that my year to date must be an estimate and could not be real. Once he viewed and went over it, he perked up a little. I took a 2011 cherry kia for a test drive, he did not show me any features inside to adjust anything he just let me go. When I returned I was adivsed that the car I test drove would be the one I would have to purchase. I was told it was because that car fell within the price range I should strive for as a first time loaner at 18,000. I expalined that the color I was not happy with and his reply was " You are driving a tan 2004 doge stratus which would you rather be styling in?" All of this is going on while the banks are still processing my infomation and nothing had yet been finalized. As time passed while wating on the bank, Paul adivsed me that I should try for a loan that was about $7,000 and proeeded to show me a 09' Chevy Malibu with 77,000 miles. After I expressed that the amount of milage was not going to work for me, I was then told that I need to lower my standards and that I was looking at a car in the wrong range in regards to the 2011 kia. He went on to tell me that when he got his first car he could not get what he wanted and 3 years later he was, and I should crawl before I walk. He went back to speak with his manager. He came back with paper work and I was then adivsed that I qualified for a 2013 Kia optima to lease. I was so confused because at first I was told I needed to strive for the 2011 kia, then told I needed to get a loan for 7,000 and encouraged to get the 09 Malibu. Finally was told that I qualified for the 2013 Kia after all of this, and I was just ready to go. I did not purchase my Kia Optima from Feldman Kia. I insted went with another Kia dealership in Dearborn MI . My salesman and experience else where was like night and day, a much more friendly and professional experience. I would not reccomend anybody to come to Feldman Kia and work with Paul King. I am not sure why he is in the car sales profession. He was not personable, or friendly and made my first time experience a horrible one.

Kurian Mathew

Sep 24, 2013

I was looking for a car, I went to different dealership and search through different websites and compared the prices of different brands and makes. In Feldmann's Kia, I got the KIA OPTIMA HYBRID at reasonable price. Their Sales team is excellent. I am giving 100% rating to Sales representive Anthony Boone. They want to sell the car and they care the customers. I had some bad experience in other places like Suburban Hyundai and Nissan, Troy. Their attitude is like this. We have the car in the lot, if you want to buy then pay the MSRP price, we don't care.

ChefSheri

Jun 8, 2013

Feldman Kia was absolutely amazing to work with in our purchase of a new Kia and our trade-in of a current Kia. Mary was our initial contact; and she was warm, friendly, kind, and very genuine with us. She gave us no 'pushy sales tactics' at all, and at no time did we EVER feel pressured. Mary went out of her way to make our experience easy, comfortable, and pleasant! We didn't have the pleasure of meeting Malcolm, but we know he was there behind the scenes to make sure things went smoothly! Blake and Billy were both very warm and easy to talk to, and they were both super-helpful in completing the purchase of our new Kia Soul (which we LOVE!) and in explaining all it's awesome features. The dealership is clean and welcoming, and in a lovely location that is easy to get to and looks well-maintained. We haven't needed service yet, but we're sure the service department will be equally excellent! We would not hesitate to recommend Feldman Kia!

balott123

May 19, 2013

I was hoping for a pleasent experiance, what I got was a nightmare...................New car buying will never get easy.................

ms.april

Apr 19, 2013

I recently bought a 2011 Kia sorrento and my sales women laura middleton made this a swift and problem free experience.Thanks Kia Novi staff!!!!

Taylor, K.

Apr 11, 2013

The Feldman Kia experience, is one that you will want to tell your friends about. I have always been treated with kindness and felt welcome with each visit to this dealership. Laura Middleton who has become a friend to me, embraced me when I was havind my car serviced this past month. She was very kind, helpful and understanding, when I was pondering the idea of trading my car in for a newer model. She explained my options and what I needed in terms of down payment etc., to purchase the car. All in all if you want a pleasant experience, in your search to find the car that fits your needs, come to Felman Kia on GrandRiver in Novi and ask For Laura Middleton.

Lori0919

Apr 3, 2013

On March 29, 2013 I brought my Kia Soul in for it's 1000 mile check-up and Oil Change. I was quickly greeted by Randy Merry who proceeded to go over what they were going to do. I did have some questions regarding some of the "Technology" which I was confused about and he took the added time and went over everything with me. He then showed me to the waiting area where I was offered something to drink and popcorn if I wanted while the service was performed. During this process I was told it would be about 10 minutes (which it was). I was also able to speak with a potential customer about my love of my new Soul and the great service I was getting at Feldman Kia. I must say, this dealership has exceeded all my expectations and I'm very happy with my overall services I received.

checamma

Apr 1, 2013

Ever since I bought my Kia Rio last summer, I have been blown away my the top quality customer service associated with Marty Feldmen Kia. I've had to bring my car in three times so far for routine oil changes and check ups and the gentlemen in the service department really take care of me. The quality of the work work is only matched by the high levels of customer service that they routinely give. I would recommend anyone stop by Marty Feldmen KIa.

Kelli T.

Mar 28, 2013

The Feldman Kia Dealership is defintely what other dealerships should emulate. The people take such good care of their customers and they are always curtious. I bought my care in 2010 and up until this day I have remained loyal and appreciative of them making me feel welcome. The atmosphere is that of a family enviroment where every body knows your name. In essence, I would without a doubt refer this dealership because we all need to stick together in this tough economy and they work with you and go all to meet yor needs. Kelli T.

spitz

Jan 7, 2013

Service Dept.good here no complaints. Last sales experience just so so. First sales guy I talked to and was serious about buying my '13 Soul, the next day was sick ,no follow through on the part of the sales staff. Second guy seemed to pick up the ball,I said I didn't like the hubcaps. He offered to get me a new set and have them installed. Never happened. I talked to the sales manager, who correctly said it needs to be on paper. I said I understand, but the guy should have never offered what he wasn't gonna do. Ever heard anything back now that I have had the car 3 months, NOPE.

jonwells

Jun 28, 2012

The service was excellent: they finished the car quickly at a reasonable price but more importantly they made sure my wife and daughter (who were in the car when it began experiencing serious mechanical problems) were safe and well taken care of. They even drove my wife and daughter to the mall and picked them up when the car was done! This is the kind of service that seems to have disappeared but we were lucky that our car ran into problems so close to this dealership. Would definitely go back.

D.J.Kansy

May 2, 2012

We bought our Kia Soul there, everybody was very friendly and helpful, they even helped us to find a insurance company. You get a reminder when the service is due, appointsments are easy to schedule, no long wait, very good prices. The car always gets washed perfectly after service. We had a little warranty issue which had been solved quickly and without any costs. Great experience!

tsritter

Apr 21, 2012

We have dealt with Feldman Kia previously for servicing and body work (and were thrilled with their work), so we decided to give them a try when we were searching for a new car. We were met by Andrew quickly after arriving to look at the KIA Soul. He was very knowledgeable about the car, the different models, and what he had available to show us. We did, indeed, purchase the car that evening, even though we were really only on an information gathering trip. Andrew was a pleasure to work with and helped find the right car for us! Thank you Feldman KIA and Andrew!

lgnowak

Apr 9, 2012

Excellent and friendly service. Everyone was very friendly and took a great deal of time to explain all of the service procedures and costs required. I would definitely return for further service.

Hannah Williamson-Coon

Mar 30, 2012

I had been looking at Soul's and figures I would be buying the base moedl as it best fit my budget. Andrew showed me the Exclaim on the floor and it offered the features I wanted most - Sunroof and Stereo. Bob Straub did what he could to get more for my truck trade-in and next thing you know, I was driving the beautiful Soul Exclaim home for about $45.00 a month more than I thought I would pay for the base model and I COULD'NT BE HAPPIER! Andrew called me the next day to make sure I was happy. I have stopped in twice and Andrew has taken the time to teach me things I needed to know as well as washing the car when I go in (much easier than reading a manual). Bob was extremely nice and bought my first tank of gas as I had put some into the truck prior to trading in thinking it wouldn't happen that night and complained. Top notch service! I honk and wave and comment that I have the nicest Soul out there almost every time I pass the dealership.

DelphineX

Mar 29, 2012

I love driving my Kia and have been very pleased with the support and service I've received since my lease began. My service issues and routine requirements have been handled promptly and efficiently. Randy Merry has been especially helpful in advising me.

kben

Mar 15, 2012

I bought a used car through Frank Malone at Feldman Kia and I paid cash, no financing or even a check. He made commitments to complete several small items on he car before delivery. He made me feel very rushed to pay for the vehicle and take delivery, told me it had to be done that day. When I did take delivery of the car the small items he had told me would be handled were not, to add insult to injury their detail person burnt the paint on both doors. Mr. Malone proceeded to tell me that the detailer was lazy and not very good - why is he employed there then? I was offered no resolution to the paint problem. The tires looked low on pressure so after checking them I found all of the tires only has 22 psi of pressure in them not the reccomended 32, so much for there 117 point inspection process. After all of this I'm now being told they screwed up the paperwork and several items need to be resigned. He wanted us to come to him. He finally agreed to meet us. Salesman was told he needed to be at her work at 12:00pm at the beginning of her lunch break as to not interupt her schedule - they showed up at 1:30pm!! It took three tries to get the paperwork correct. Thinking I wish I had never stopped into this dealership to begin with.

icantbelieve

Mar 12, 2012

Andrew Maroudis was rude and unprofessional. One example, During price negotiations he stated "Hey buddy I am not going to ask my bosses to lower a fee to $11.00."

1st time new car shopper

Mar 3, 2012

I went looking for a car, I had the cars that I wanted in mind then a sales consultant came out and spoke with me. He showed me the cars that I wanted then he showed me a 2012 KIA Optima which wasn't the car that I had even thought about but I fell in love with it. I did my homework on the KIA Optima, I returned and went on a test drive and that was my car. Things happened that were out of our control so I couldn't get that particular car, so my sales consultant (Steven E.) and the sales manager (Bob S.) worked with me all day to make sure that they could get me in a vehicle that would work for me, so at the end of the day I drove out with a 2012 KIA Optima with all the bells and whistles except a navigation system.

nha9999

Feb 28, 2012

Overall the experience why good. We received a lot of help to find and test drive the cars I wanted to look at. When it came down to finding the exact car I wanted it took some time but I feel it was a concerted effort to find what I was looking for.

Air Force

Feb 23, 2012

I took my Kia Sorrento in to Feldman for some repairs. I needed several items looked at and reviewed for service. Randy, the service manager was always so helpful and willing to answer any question I had. The car was looked over and once the diagnosis was complete, he called me to let me know what needed to be taken care of. The best part was his honesty. He even told me what didn't need to be done. He could of really added things on but was honest and took care of me. When I picked up the car, he took the time to sit down with me and really explain what was done and cost of each item. I had a great experience, my car runs great after repairs, and I did not feel taken advantage of. Will definately return when service is needed.

Keith

Feb 19, 2012

I live in Cleveland and was in Detroit on business (2/15/12)driving my KIA Sorento when I had a transmission issue will on the highway. I was not familiar with the area around Novi, Michigan in any way. I Googled for the KIA dealership nearest to me (as I sit on the side of the highway) and Feldman KIA was 2 miles away. I explained my issue to Randy Merry and he took over from there! He put me at ease that they would figure out the issue and could not have been more hospitable - which made a tremendous impression on me being hours from my home dealership with a potential severe issue. They quickly determined it was a transmission software issue and had me back on the road (in perfect working order) in a matter of a couple hours. We love our dealership here at home, but the actions of Randy and everyone at Feldman KIA in Novi was nothing short of excellent. Being on the road, it was tremendously appreciated!

drobbs

Feb 14, 2012

I called ahead for an appointment and got exactly the time I needed. Just before I left for the dealership, my schedule changed and I had to hurry. Randy listened to my issue and promptly got me into a service bay and I was quickly on my way. Their service has always held true to their word and I will return as required.

kbach01

Feb 10, 2012

I purchased my 2012 kia soul from Keenan in October of 2011. The sales experience was wonderful with the whole dealership. Because I had such a great experience, I return for all of my maintenance needs, oil changes etc. Randy Merry has been exceptional! Very friendly, curtious and helpful. He works with me for the services on my car because I have a tight work schedule. They go above and beyond customer service and have earned a loyal customer who will return for not only service and maintenance work, but for future vehicle sales.

mtowle2

Feb 6, 2012

I came to Feldman Kia after a stereotypically negative experience at another area dealership. So, my guard was raised and I was not confident I could trust a dealer. Then I met Andy and he was fantastic. He was very honest with me and really wanted to ensure we could work a deal - one that was right for me first and then one that worked out for him second. It was very refreshing to see the level of customer service and trustworthiness offered at Feldman. I know I made the right choice buying my "new to me" car with Andy and the Feldman team. They definitely earned a 5 star rating from me!

ganpy

Feb 3, 2012

Today was my second service with them. I have a Kia Sorento (2011)..On both the occasions, the service staff at Feldman Kia made me feel at home - Right from the time I arrived at the location till the time I was checked out.My service advisor today was Randy Merry. He is one awesome advisor to work with.Some highlights of the service:* Warm reception* Excellent pre-service information. I was told exactly what they would be doing today and how much it would cost. I was also told what to expect in my next service to prep me.* The lounge is very comfortable. Quiet so I could actually do some work while I was waiting. I was kept informed periodically as to how much longer it would take.* When it was all over, I was once again informed what exactly was done today and also the details on what to expect in my next service.* To top it all, I was escorted to my clean car in a friendly manner by Randy.Overall, I would recommend this dealership for everyone. Even if you have to drive 15 miles to get here, I am sure it is worth it.

Stephen_W_King

Jan 30, 2012

This new dealership is very nice. They are friendly from front (sales) to back (service). We recently had our Kia Sorento in for service and worked exclusively with Randy Merry. Randy's attention to detail is unmatched and when he gives you a promise time for your vehicle to be done, Randy and his team are usually ahead of the game. If you ever go to Feldman Kia, you'll notice people outside the dealership waiting to greet you, open the door for you, and escort you to your destination. Although we bought the Sorento at the old location, this new location on Grand River stands out as a jewel for not only the Feldman Auto Group but for Kia Motors as well. Great job Randy and the service team.

Proud SUV owner

Jan 19, 2012

[ No Subject ] From: Leotha Boone View Contact To: rmerryatfeldmankia.com ________________________________________ I started coming to your dealership in Oct. 2010. Since that time I have been to no other dealership to have my Kia Sorento serviced. From my first visit, Randy Merry has been a blessing. He doesn't pull any punches. I have been to other dealerships that tried to sell me services I didn't need, but with Randy, he is up-front and straight forward. I am a truly satisfied customer and will continue to bring my vehicle there for all of my maintenance work even though it is around 20 miles from my home. The extra miles don't compare to the services I receive. To Randy, I take my hat off to you. Sincerely, Leotha Boone

blossom000

Jan 19, 2012

I have always received great customer cervice at the Feldman Kia in Novi. The sales team, service manager and parts manager are always courteous, respectful, knowledgeable etc. When I have to bring my vehicle in for service, I know that I will be well taken care of. The experience is really wonderful, in that I can relax in the waiting area and know they are doing their very best, to service my vehicle for whatever the reason may be. This dealership should be a model for other dealerships to follow!Kelli

docbig

Jan 11, 2012

called at 5 o'clock to come in for battery replacement, Randy said he would take care of the repair ASAP and he did. time for a cup of coffee and out in less than 3o minutes. very friendly staff. clean waiting area. well taken care of.

CindyH2011

Jan 6, 2012

I have always received great Customer Service and attention to detail. Also, there has always been a friendly(what can I do for you) attitude. The take the time to answer your questions or get an answer if they don't know or are not sure.I would refer this Dealership to Family and Friends. You'll enjoy the experience. Keep up the good work, Feldman KIA.Cindy,

Family Traveller

Jan 5, 2012

When my family and I stopped by Feldman KIA a few weeks ago to look at both the KIA Sportage and Sorento, we were met in the freezing cold by Eric Moir, who would eventually become our sales rep for our new, 2012 KIA Sorento. After test-driving the two SUV models, Eric proved himself knowledgeable and professional about the vehicles we were interested in. He was extremely helpful as he guided us through the options that were available on both SUVs, so we could make an informed decision in our price range. With his assistance, we realized that the Sorento was a better fit for our active family of four. Once we decided to buy, our next objective was to get a fair value for our trade-in. Though we didn't get the exact price we were looking for on our trade-in at first, sales manager, Bob Straub, went out of his way to explain why the trade value for our car was limited and made extra calls to get us an additional $500 at the end of our deal. We appreciated his straightforward approach and willingness to negotiate. He also moved heaven and earth during the Christmas holiday season to make sure we were getting all of our favorite options for our new Sorento, including the right color (which Feldman didn't have on their lot at the time). We appreciate that Bob was our partner not our adversary during our buying process. Our final interaction was with finance manager, Sheila Harriger, who was able to pleasantly walk us through financial forms while entertaining our young daughter at the same time. Sheila was thorough, patient, funny and clearly knew her stuff. She made the signing experience relatively painless. For us, the process of buying a car is somewhat comparable to taking a trip to the dentist, a necessary evil. But, at the end of the day, we're all better off when our teeth are clean and healthy. In comparison, our family definitely feels better off after getting a new car through many positive interactions with the staff of Feldman KIA.

New Kia Soul Owner

Jan 4, 2012

After going to another Kia dealership, I ended up buying my Kia Soul at Feldman Kia the following day. (The other dealership wasn't willing to negotiate much.) Since I was knowledgeable about my purchase, I got a good deal that I was satisfied with. However, I did had to tell them what their current financing incentive was, since they had it wrong. Overall, I'm very happy with my buying experience and especially with my new Kia Soul!

margepoupard

Jan 3, 2012

I visited Feldman Kia for the first time a couple of years ago for an oil change in response to a coupon mailer for routine service. I have since visited several times for routine work as well as problem areas. This recent experience was due to my car needing to be jumped 2 days in a row. As before, I was treated with the utmost respect and friendliness as well as competence and caring for my vehicle. Randy took care of the problem and reminded me I needed my rear brakes serviced. I was ready for this, as the last time I was in, he informed me they were OK but I would probably need them in a few months time. I have comparative shopped with my friends and find the charges very competative, and the service excellent. In addition I have a comfort level with service I have never experienced before. I have zero anxiety when my 2006 car has a problem. My first thought is, I will take it to Randy and it will be OK; and it is. I have needed shuttle services several times when repairs or service was needed. The young men that drove me home and picked me up at the door were a delight. No loud music blaring, clean professional appearance, courteous, and friendly to a senior lady who appreciates these attributes. They shared conversation, were never pushy or silent during the drive; just pleasant. They gave me the feeling that they would be great grandsons helping out their family. I believe there are few pure coincidences in life, but that at times we are blessed to have things fall into place to help us on our life journey. For me this is one I feel I have been helped along the way to find Feldman Kia, Randy and his staff to lighten the burden of care maintenance and problems. Thank You Randy & staff. Marge Poupard

rmenard

Jan 3, 2012

Purchasing a new vehicle from Feldman has brought back the true enjoyment of purchasing a new vehicle and not the burden that is usual of car dealerships. All of the staff were very friendly and helpfull. It was injoyable to not have to beat around the bush to arrive at the final price. I would recommend Feldman Kia to anyone who does not want to deal with the normal high pressure sales of most dealerships. They were professional in all aspects.Thanks Devin for all your assistance.Randy

DJBushman

Jan 2, 2012

This was our first experience with Marty Feldman Kia. We were in the market for a car for my 21 year old son who was trading in a 1999 GMC Jimmy. We were treated well and they did everything they could to make the process go smoothly. While discussing the details I asked when we could get the car and they told us that we would be driving it home that very same night. They spent the time to familiarize my son with the features of the vehicle. They had the car we want at a price we were willing to pay. A very pleasant experience and we would recommend them.

SteenKish

Dec 2, 2011

In my 50 years of buying cars and getting them serviced, I have NEVER been so well treated by a dealership. Their friendly sales and service staff have made the purchase and service of my 2011 Sportage the most enjoyable auto experience ever! The personal service, the mail and email reminders, the follow up phone calls all have made me wonder WHY all the other dealers I have had to deal with in the past DIDN'T do the same.

whenisvacation

Nov 15, 2011

My journey of buying a new car was the worst experience ever, until I went to Feldman Kia, and was assisted by Andrew. Andrew made a terrible experience at another dealership turn out to be AWESOME! The 'other' Kia Dealership, was more than willing to take my deposit check for a vehicle order that they stated would be in within 3 weeks. After waiting 6 weeks, and driving a rental car for 2 of the 6 weeks (because my lease had to be turned in), the vehicle I ordered was no where to be found. That dealership had 'no answers' and no ETA of when the car would be in, and offered NO resolution for an alternative, or other options. Basically I was left with no car, and a terrible experience out of that dealership. I decided to go over to Feldman Kia, as I still wanted to buy a Kia, but was hoping that not all dealerships were as terrible as the one I came from. I was pleasantly surprised when I was greeted by Andrew at the door when I walked in (the other dealership I had to hunt someone down to help me), and told him of my terrible experience at the other dealership. Andrew was more than willing to assist! He let me know why the vehicle I had put a deposit on and ordered, and had already waited 6 weeks for, was not obtainable, and giving me options for immediate alternatives. He understood my urgency of needing a vehicle and getting out of my rental car. I gave Andrew my price point, all the specifics and the options I wanted the vehicle to have. Within 3 days Andrew located a vehicle that was 'basically' what I wanted. I wanted leather and heated seats, the vehicle he found did not have it though. SO Andrew had a local company put leather and heated seats in the vehicle. I was pleasantly surprised the leather turned out great and the heated seats are AWESOME! Andrew made it happen! Andrew went above and beyond to make me happy! I am in my new vehicle, it looks great, just what I wanted, and with a payment that was actually a little under my price point (YEA!). On top of that it only took about a week to find the car, put the leather and heat in it, and get me on the road. I have to also thank Sheila in Finance and Bob the Sales Manager, for assisting in making it happen as well. I could not be happier, and so thrilled with the experience I got from everyone at Feldman Kia! Andrew, Bob and Sheila all deserve gold stars for great customer service. Personal THANK YOU to Andrew, as I stated earlier, a terrible experience at another dealer is now a distant memory thanks to him! I will recommend Feldman Kia and all the noted people to all my family and friends! Thanks so much Andrew!!

ehrenk7604

Sep 2, 2011

My car has been in their shop 5 times in the last month and a half for the same problems. They keep coming up with sorry excuses why it hasn't been fixed. I keep having to wait on parts and in the meantime they told me it was safe to drive. (Mind you it was brake issues). On numerous occasions I've had to turn right around because the issues weren't fixed. Spoke to a manager and never received a call back. This place is horrible!

od2go2

Jan 27, 2011

Steve was very professional kind knowledgeable and friendly very nice. He answered all my questions for me and helped me make a decision and closed the deal easily. Had several cars to pick from and knows his product well the dealership runs ver smoothly would consider using them again.Karen

gallikrome

Jan 13, 2011

Randy in service is exceptional. He is polite, easy to deal with and just really, really nice. My car was serviced with efficiency, speed and expertise. They washed and vacuumed the car and even dried it. In Michigan, the roads are very salty this time of year, and the car just shined.The sales manager, Steve, came over and said hello and offered any assistance needed--which was great, but I needed nothing more than his greeting as the service department floored me with their service.My buying experience was also exceptional. The salesman sold me over the phone and we needed a new car that day as our old one had just "died," and we were out of there in a few hours. Very fast and efficient service. Even the receptionist is terrific and always helpful and polite. The parts manager is also polite and efficient.Good overall experience. I highly recommend Feldman Kia.