Used Cars for Sale at Ferman Ford Countryside in Clearwater, FL

Peter B.

Sep 26, 2016

I have always been impressed with Ferman Mazda. And the repairs that was done was no exception. Top notch service.

linda

Sep 25, 2016

This service was much improved over my last experience with the service/repair department. I hope to remain a customer.

Katie Hoffmann

Sep 13, 2016

I had the front bumper of my car repaired and Ferman Ford of Countryside did an excellent job. My car looks great! The employees were very nice and friendly and called me as soon as my car was ready for pick-up. Great experience. The only thing I was not told was if there is any special maintenance for the part of my car that was painted and if it needs to be waxed within a certain period of time.

Service Customer

Sep 13, 2016

Good overall experience. Was able to set appointment online and get transportation from my home to the dealer.

Ann

Sep 11, 2016

I felt service employees were honest about repairs / car needs. They wrote prices down so I won't be shocked when returning the vehicle for additional suggestions for top performance of car. Service rep Vernon kept me informed and he was so nice!!

Rachel Bower

Sep 4, 2016

Everything was great the service, the time it took was awesome not long at all once it got started I was really surprised, the people were friendly and helpful and got me out in time to make it to work without being late

Johnny Meah

Aug 29, 2016

Since the acquisition of this dealership by Ferman took place over a year ago the entire operation has evolved into a fine example of what the car business should be.Much of this "exceptional" rating rests squarely on the shoulders of the agencies employees. Many a good product has suffered at the hands of a lack luster performance on the part of those representing it. Ferman Ford should, then be considered by competing dealerships as a benchmark for quality-----a goal for others to shoot for !Special praise is in order for the service advisor that I dealt with,Veron Liburd, a gentleman who has the enviable quality of combining product knowledge with friendly people skills. Hold onto this fellow.Employees with the abilities of Mr. Liburd are few and far between !

Lance lot link

Aug 21, 2016

Oil change and tire rotation, I was out in less than an hour!

Thomas Miller

Aug 21, 2016

Made an appt. and was taken care of promptly. I am very pleased

Cheryl csenge

Aug 20, 2016

Easy to work with collision center. Mina was very helpful. Body shop did an excellent repair!!! Thank you!

Scott Loper

Aug 16, 2016

Great car buying experience. Actually the smoothest and quickest process I've experienced. Staff was exceptional.

David Tieche

Jul 26, 2016

oil change completed, reset computer correctly, weather stripping repaired to satisfaction. Rubbler strip on cowl was not repaired, they replaced the entire cowl plate. I was impressed.

S. Komara

Jul 16, 2016

Had to wait longer than estimated time since the oil filter that was needed for the oil change was not available and had to be brought in from an outside parts dealer.

Richard Lockhart

Jul 14, 2016

Able to make service appointment well in advance. Got me in and out quickly. Service rep was very friendly. I am so satisfied with this dealership that I have brought three Fords from them since 2009.

Tami

Jul 14, 2016

Friendly, efficient service. Veron kept in contact with me, explaining what to expect & when! Shuttle driver was very nice & professional as well. I have always had exceptional service with Ferman Ford.

Dr. Edward T.O'Brien Jr.

Jul 9, 2016

Problem with transmission that I experienced. He took the time to have car road tested many times to resolved complaint.He went the extra mile at no cost to me to make sure I was satisfied.What more can you ask for?

Gus M Constantine

Jul 9, 2016

I liked the "Customer Status" screen, letting us know the eta of finishing the work. Nice customer lounge. Service writer was very helpful.

tom

Jul 8, 2016

great dealership everyone is friendly and very professional

James Buchert

Jul 7, 2016

Luis was knowledgeable and very helpful walking me through the process of the repairs needed on my 2007 Expedition. They were able to turn around the repairs it needed very quickly.

Jim James

Jul 6, 2016

Service advisor Jeff V was efficient and courteous.

Michael Koopman

Jul 6, 2016

Nick and his team was great to work with. Communicated with me all along the way. Great job

Patti

May 27, 2016

I've been using Ford dealerships for many years to maintain my cars, so I was hoping that I'd find one near my new home that would provide the kind of service I've had in the past. I brought my 2007 Focus into Ferman Ford for a 60,000 mile maintenance service and was really impressed with their set-up. They have a nice drive-up/check in area with greeters who personally take you in to meet with a Service Advisor -- I was fortunate enough to meet with Mike Murray, who really listened to what I was looking for in a dealership service department and provided a list of recommended services, along with a detailed written quote. When it came time to schedule it, he got me right in and promised to call if there was any deviation from the quote price BEFORE they did the work -- this is just what I'm looking for in a service department. My final cost was actually LESS than the quote! No complaints!! They even gave me a complimentary car wash for being a new customer (I guess!) -- my 9 year old car looks and feels new again. They really seem to be customer-focused, so I'll definitely be using them to keep my car running smoothly in the future!

Michele

Apr 26, 2016

Ferman did a nice update of the service area since it took over from Countryside Ford. The courtesy vehicle is difficult to get into at times.My last visit was to have the transmission checked. The Service Advisor told me the parts will take 11 weeks. When I said how unpleasant it is to drive the car with the engine light on and the red transmission failure notification lights on going 30MPH with other drivers yelling and honking horns and passengers screaming"We are going to die!" , I was told to call for a parts status update in June. Also I was going to be charged $500.00 for the parts until I reminded the Service Advisor of my extended warranty and the Ford free 7yr/100,000 transmission warranty then cost was deleted.

Kurt

Apr 11, 2016

I was in an accident on Route 19 (where else?!) that destroyed my car, and left me with serious injuries. While I was still in the hospital, I contacted Matthew, and he worked with me remotely to complete the buying process on the car I wanted and which was advertised online. Matthew was very professional, and worked extremely well with my dad and father-in-law who went down to test-drive and to pick up the car for me. The vehicle is exactly as it was described online, and I am very pleased with it. Matthew went above and beyond in terms of salesmanship and customer experience, including handling all of the purchase and registration paperwork remotely. I would not hesitate purchasing a car from Matthew again in the future.

Fady

Feb 25, 2016

I bought a used 2010 Honda Accord from this dealership with 86k on it, drove it for 5000 miles then went to get my first free oil change and the service center in ferman mazda and ford. A Month later I heard grinding noise and check oil indicator came on. I went back to check on it they told me it barely has any oil. My question is if it had any type of leakage, I should have found out about it in the first 5000 Miles I drove it. Now they told me the car is my responsibility and I should pay for the cost to fix it. My advice to anyone who's reading this. DON'T BUY ANY USED CAR FROM THIS DEALERSHIP PERIOD. If you are a a mazda or ford fan, I'll let the reputation speaks for itself. I had one bad experience with this dealership and I was about to buy a new car for my wife from them but now I'm taking my business elsewhere. I wish you the best of luck shopping for the right car, right price.

Andrew Gouda

Feb 5, 2016

bought my brand new 2014 Mazda 3 had it for almost 2 years now, but every time I went there in the past 6 months i had issues with their customer service, It's just a waste of time, I have a very busy schedule and I barley can get a day off, and every time I get a day off to get work done on the car it's just a HORRIBLE experience, but this last time on Feb, 5th 2016 I have had it with these guys, I waited there for 2 and half hours waiting for the service i requested to get done, I have this gentleman informing me no work will be done on the car today after all that long wait! and when I asked where is the customer service manager? I was informed he is at lunch!! didn't get even a proper apology! That's how disrespectful they are!

Rich B.

Jan 20, 2016

I purchased my last two vehicles from Ferman Ford. One of them was delivered to me after service with a minor scratch on the hood. I had no proof it was done at the Ferman facility, although I suspected it was. My service advisor Nate Smith worked on my behalf with service manager Joe Wheeler to have my vehicle repaired at their body shop at their cost. No questions asked. Ferman has great people providing exceptional service. I will always recommend them for doing business with Ford - sales or service. Thank you Ferman Ford.

Limeyone

Jan 16, 2016

Finally found the car I wanted and Matt was outstanding! He was very responsive and pleasant to deal with, helped me every step of the way. I drove over 60 miles as the deal was worth it, no tricks, no gimmicks. Great experience and felt compelled to write my experience. Would not hesitate to buy again from here. Thanks again Matt and Keith!!

Amanda awesome

Jan 8, 2016

I just purchased a vehicle from Ferman Ford on 1/6/16 and the experience was great!! I came in after 5 and was quickly greeted and assisted. My sales consultant was Ihor Danylyk and he was amazing! Great personality with a can do attitude, he was quick and made the deal I wanted happen. I felt very comfortable through the whole process and never felt pressured about anything. The financing staff was also superb and again had great can do attitudes. I was able to walk away with my new car and felt overjoyed about the whole process. So I give an A for an AMAZING experience!! Thank you all and especially Ihor!!!!

Den

Nov 25, 2015

I found the truck on the internet. Matt Rollie was extremely professional in processing the transaction in a timely manner. From showing me the truck to assuring me that the detail process would take care of all of the small issues, it was a great experience. His confidence and knowledge made a normally stressful situation very enjoyable. I recommend Matt Rollie and his team of professionals to anyone who wants to take the stress out of the car buying experience.

Happy Customer

Nov 19, 2015

Mathew Rollie at Ferman Mazda of Countryside in Clearwater, FL, made the entire buying experience a real pleasure. I had quite some trouble deciding between the gorgeous MX 5 Miata and the lovely, but more practical CX5 crossover SUV. Mathew allowed me to do multiple test drives and did not once pressure me to buy the vehicle. He also is very knowledgeable and could answer just about any of my questions. I did a lot of research before I decided on where to buy and chose Ferman because of its good customer reviews, but especially Matt. His reviews talk about his care for the customer and the great customer experience. Its all true and I cannot recommend him highly enough. I also found his manager Nick to be a pleasure. And the Finance Manager I dealt with was also super. Presented all the options very clearly, but with no pressure to buy. I actually got through the entire finance process in less than an hour! I had several needs, such as wanting to take an extended test drive and needing all sorts of options and a very specific vehicle. All my wishes were seen to in an incredibly helpful and friendly manner. I also loved the fact that they did exactly what they said they would do and seem to be a very trustworthy place to do business with.

Iris and Ron

Nov 19, 2015

My husband and I are returning customers to Ferman, formerly Countryside Ford and the reason is the entire personnel staff. Our salesman, Joe Rogers, is top notch and one of the main reasons we returned. We originally bought an F-150 because we were buying a travel trailer and needed a truck capable of towing. Joe found one for us and we loved it. Fast forward to 11/15, the truck no longer met our needs and were looking for an SUV. Once again, we worked with Joe and, once again, he found what we were looking for - a 2015 Edge Titanium and we love our "new toy" - so many bells and whistles"!!! During the purchase process, we worked with Jeff Voorheis and Robert Hobbs, Sales Managers, as well as Eric Bartholomew, Business Manager, all of whom where a pleasure to work. We are very pleased with our new SUV, and when the time comes, we will not hesitate to return to Ferman.

Roland Miladowski

Nov 6, 2015

I stopped at Ferman Ford to check an advertised used 1 year old, Honda CRV and bought this car. I had a very pleasant experience purchasing this vehicle and would recommend the dealer to anyone. Ihor Danylyk the sales representative was extremely helpful! I couldn't be happier with the service provide during and after the purchase.

Juan Correa

Nov 4, 2015

I purchased a car from Ihor and he was very helpful. I would recommend the dealership but only if Ihor was helping. Please tell him thank you for me

Matthew & Brenda

Oct 10, 2015

We didn't believe the 'no pressure' car dealership existed...until we visited Ferman Ford. Specifically, Matthew Rollie, made the entire car buying experience, well...pleasant. We had shopped many many dealers while looking and really had our guard up and elbows out when we arrived, expecting the usual. We did not know much about Ferman Ford since we drove a distance to get there, but upon arrival, we were impressed with the genuine attention and space we were given to shop. Good businesses keep good people, Matthew Rollie, we thank you. (Plus...we're super happy with our choice of car) Also, a shout-out to Joe is deserved, he did our paperwork and was superb. Again, good businesses keep the good people. Our experience was unexpectedly pleasant and we're pretty sure yours will be too. Cheers. Matthew and Brenda

Scott B.

Oct 9, 2015

Great experience working with Matt Rollie, no typical sales pressure and helped us get a great deal on a new Mazda. We shopped several surrounding dealerships on both sides of Tampa Bay and found Ferman to have the most competitive price. Everyone from Matt to Nick and Keith were all good to work with and got creative to get the deal done. Thanks guys, wife couldn't be happier with her new car!

Anonymous

Oct 2, 2015

I appreciated greatly that the salesperson who worked with me, Matthew Rollie, was interested in helping me purchase the vehicle that I came looking for, not trying to push his own agenda or that of the dealership. It's incredibly frustrating when you spend a lot of time doing research, figuring out a budget, and locating the vehicle you'd like to buy, only to arrive at the dealership and get steered toward other vehicles or get surprised and derailed by unexpected costs. Matt's goal was not to talk me into something, but to help me drive off in exactly what I wanted. And I did, so I'll certainly be back.

RL Virginia

Sep 30, 2015

Matt made this buying experience easy. I flew in to help my mother purchase a car but arrived to find her feeling under the weather so went to Ferman to look at the car and get a price. Matt (Sales Consultant) and Nick (Sales Manager) were both incredibly helpful. Matt offered to drive the car to my mother so she could see it before the purchase. He spent about an hour showing her the car. We shopped the price at another dealer and found the price at Ferman to be very competitive with none of the sales games we experienced at the other dealer. We purchased the car at Ferman the next day. Matt filled the car with gas and made sure my mother knew how to operate the basics. Overall, a very pleasant experience.

Minh Nguyen

Sep 20, 2015

I had the opportunity to work with Mathew Rollie recently on the purchase of a new CX-5. I had visited several of the competitors of Ferman Mazda, and my experience with Ferman was outstanding. There was no pressure, no second stickers, and I really appreciated Mathew's consultative sale approach. I know that I had bought from the right sale person and certainly the right dealer ship (I did tell the manager that we chose to buy at Ferman Mazda because of Mathew Rollie). I would not hesitate to go back to Ferman Mazda, and I would highly recommend seeing Mathew on your next new or pre-owned vehicle purchase, you won't be disappointed to work with a gentleman like Mathew!

Bill O

Sep 7, 2015

Worked with Matt R.,,,,, very easy leasing experience. Matt was very professional during the entire process and have passed on his information to a neighbor who will be looking for a Mazda in a couple of months.

Ian G

Sep 3, 2015

My son is an overseas Student at the University of Tampa. I was visiting Tampa for about one week to find and buy a quality used car for my son. After viewing many cars at many Lots and dealing with many Salespeople, I was losing patience and running out of time. We were very fortunate to visit Furman Mazda one Friday afternoon where we met Matthew Rollie. Matthew found us the perfect car. He dealt with us fairly, openly, honestly and with complete transparency. He spent almost four hours with us and never once got impatient. That evening my son drove out with his car. What we could not do in one week, Matthew resolved for us within four hours. As if all of that was not enough, knowing the area was strange to us, he let us follow him to get us back to our Hotel. His customer care was genuine and he is an asset to the organisation he works for. I can recommend him and his Company, Ferman Mazda, to anyone in the market for a quality car.

Sylvie

Sep 2, 2015

I bought a new Mazda CX-3 and I love it. The moment I met with Matt my salesman, he was very helpful showing me the car with all the informations I needed. The place is very clean and everybody is courteous. I had to go back for help and did not have to wait a minute and he took care of it right away with a smile. So I recommend you to look for Matt Rollie. His energy is contagious and he is very friendly.

HAPPY MOM

Aug 27, 2015

This was the easiest car buying experience I have ever had .Matthew was very friendly , informative and honest and direct..

Gary Cormack

Aug 19, 2015

I bought a 2015 Mazda 6 for my son.. the procedure was seamless, The organization was extremely easy to work with and came together quickly.. i'd advise anyone to go Furman Mazda.

Jeremy

Aug 19, 2015

Finding clean, low mileage vehicles in MI can be a challenge, so i contacted Ferman about a used Suburban I saw advertised online. I dealt with Matthew Rollie, who made the process quick, easy and painless. He overnighted me all of the paperwork and included a return envelope. Stored the vehicle on his lot until I could come down and pick it up. Matthew even picked me up at the airport when I arrived and provided me with a full tank of gas (not cheap in a Suburban). The truck was exactly as Matt described, no disappointments and performed flawlessly on the 1200+ mile trip back to MI. Would not hesitate to do business with Matthew and Ferman again!

RickMidGa

Aug 19, 2015

My wife had been shopping for months for a used Jeep Wrangler. We found a Jeep at Ferman Mazda with all the options she was looking for. Living in GA and the Jeep being in FL, we thought this would be a difficult transaction. Matthew Rollie made the experience very simple and quite enjoyable. He ensured we had all the paperwork and documents completed prior to us driving to Clearwater to get the Jeep. Upon our arrival he and the rest of the sales team were there to greet us and make the transaction as smooth as possible. The facility is state-of-the art and very impressive. From the sales floor to finance office, the whole experience was just outstanding! The Jeep was clean, serviced and ready to go upon our arrival. All of our questions and concerns were addressed in a professional manner. I would not hesitate to purchase another used or new car from this dealership. Fantastic job by all we met. You lived up to the promises you made on the phone and were awesome to work with.

James

Aug 14, 2015

Engine was loud, was told flex pipe and exhaust system needed to be replaced at a cost of $900. When I got a second opinion was told flex pipe and exhaust system were in good condition. Bolt on flex pipe had broken and needed to replaced at a cost of $50. Will never go back to that dealership!!!

Magdalena C

Aug 10, 2015

My experience at Ferman Mazda was in every sense a positive one. But in particular, the helpful, professional service I received from Matthew Rollie, the salesman I dealt with, was outstanding. After my recent move to this area, I anticipated my car purchasing experience to be stressful. Matthew Rollie accompanied through each step of the transaction in order to complete it in a seamless manner and with ease. Every member of the staff at Ferman's I dealt with, provided excellent service.

Newyellowfiatowner

Aug 8, 2015

I recently purchased a car from the used section of Ferman countryside. The friendly staff and transparent honest way they treated me and my sale was unlike any other dealership I've dealt with. They were fast efficient and didn't waste my time. I worked with Matt Rollie. He was always reachable and responded quickly to my questions and needs. He worked with me to ensure my sale went smoothly and everything was as we had discussed over the phone. I traveled 2 hours to do business with this dealership and Matt and I would do it again in a heartbeat. They didn't waste my time like so many others I had gone to before.

JOYCE S.

Mar 19, 2015

I AM NOT A FREQUENT AUTO BUYER, TO SAY THE LEAST. I GENERALLY KEEP A VEHICLE TEN YEARS. AT LEAST I CAN SAY THAT WITH MY FORD FOCUS 2005. I WANTED TO UPGRADE TO A BIGGER SAFER VEHICLE AND THE SALESMAN ASSESSED MY SITUATION AND WITH GREAT PATIENCE, I MUST SAY, ON HIS PART, GOT ME IN THE BEST VEHICLE TO MEET MY NEEDS. NOT BEING ACQUAINTED WITH THE FERMAN NAME AND A USED CAR I WAS VERY APPREHENSIVE, TO SAY THE LEAST, AND REQUESTED SITUATIONS PROBABLY NOT THE NORM WITH FREQUENT BUYERS. MATTHEW ROLLIE, STUCK WITH ME AND DID HIS UTMOST BEST TO ACCOMMODATE ME AND HELP MY ANXIETY. KEITH COX, BUS MGR AND FINANCE DEPT. ALSO VERY EFFICIENT AND GOOD ATTITUDES. THANKS AGAIN TO MATTHEW ROLLIE.

The frustrated babes

Sep 10, 2014

I am a little shocked after reading these reviews that no one else had the nightmare experience we did. We were in search for a very specific vehicle. We would have never put up with Ferman Ford if they didn't have the perfect one. My boyfriend and I have driven from St. Pete to Ferman Ford 5 times to complete the purchase of our vehicle. The first time we stopped in to see if they had what we wanted. A week later we went in to look at a vehicle that just arrived. After test driving the vehicle that second time we were ready to buy. Our original salesman ditched us. The woman he left us with told us to call the original salesman if we wanted the vehicle. Five days later and no word from Ferman Ford. I put in an offer online and we went back to Ferman to discuss a price. Now, dealing with a different salesman. We managed to get the price a little lower but did not get any further than that. We were still more than ready to buy, drive away with the car, but we were told to come back. After purchasing the vehicle we now have to go back again because they did not have FORD floor mats for the car when we were finally able to drive away with it. It took more hours and gas than necessary to make a purchase through Ferman Ford. The salesmen were far from accommodating at the time of purchase, pushing us to do things we did not want to do in order to get financed. There were ants all over the car as well and it smelled of cigarettes when we first saw it. They did not detail it until our fourth day there. We got the perfect vehicle and our rate was much better than we expected but I would not recommend Ferman Ford if you want good customer service.

rinelcon

Aug 12, 2014

I went to Countryside Ford to get a door repaired. They took care of me really fast and got the door fixed. The wait was short and the problem solved. I do recommend this place a lot!!

KristieH

Aug 9, 2014

Jeremy Bauer was in charge of handling the recalls on my 2014 ford escape, on top of that I ask him to check out what look to me as water damage on the interior of my car... He was incredibly thorough and kept me updated on everything that was happening to my car. They even had to put me in a rental for a few days while they finished working on my escape . Ford handled everything and jeremy even let me turn my rental in to them at ford and they handled getting the car back to enterprise. Service was great. Thanks Jeremy !

Kathy Burdick

Aug 6, 2014

Ryan Murray was wonderful. He was helpful friendly and accommodating. I would recommend Mazda of Country side to my friends and family.

Service Adviser Jeremy Bauer

Aug 5, 2014

The service department has always done the best to serve my needs, Jeremy Bauer is always professional and helpful.I would and have recommended the dealership to anyone who needs good quality service. Seth

Perry M

Aug 4, 2014

ordered truck came in early service was fantastic James and Joe did me right, I can not tell you how happy I am.

Sj

Aug 1, 2014

I went in for service work and recalls on my 2010 Mazda Tribute and Countryside Ford Mazda was extremely helpful. Not only did they fix the problems but they had it completed in less than 3 hours! Needless to say, I am extremely happy and will take my car there in the future for any other service needs.

Ford enthusiast

Jul 24, 2014

Frank Savranakis was informative and open about what they were offering and why. We wanted back-up beepers, and they were carefully installed. The service department checked with Ford engineers because we have a new model. We thought that was better than just moving forward without knowledge. Everything was great!

NikiC

Jul 21, 2014

Chris is always very helpful and very knowledgeable. He remembers me my facial recognition, and usually remembers my name as well. I've changed to just bringing my truck here for repairs and oil changes, because of the service.

Fran T.

Jul 19, 2014

I got into my mustang yesterday morning and water was pouring out of the console on the passenger side. I immediately took it over to Countryside Ford and one of the service representatives, Jeremy Bauer, instantly told me what the problem was and the cost to repair it. He was great in explaining what had to be done to fix the water problem. The car was ready by the end of the day and the cost was less than he thought it would be. The water had even been vacuumed out and the mat and carpeting dried. I certainly appreciated Jeremy's professionalism and knowledge of my car. He offered a shuttle service to take me home and pick me back up when my car was ready. Thank-you, Jeremy! Fran T.

amcsinc

Jul 16, 2014

I took my car to Countryside Ford for a repair on a Saturday morning. Facility review would have been better, but I couldn't find a customer waiting room or told where one might be.

Militarymom3

Jul 11, 2014

Every time I have an emergency or even just an oil change, I get the best service and no hassle from Jeremy at Countryside Ford. I always ask a lot of questions and every one of them gets answered with professionalism and a smile. I would highly recommend taking your vehicle to Countryside Ford Service Department. I wouldn't go anywhere else.

DorisFL

Jul 10, 2014

In for routine maintenance. Service was friendly and quick.

shakey

Jun 30, 2014

I recently purchased 2014 Ford Focus from Lenny and the team at Countryside Ford and would easily run out of superlatives to use in describing how truly exceptional the experience was. Purchasing a new car represented a substantial decision in my life and Lenny was a wonderful help throughout the entire process, offering honest and helpful advice at each turn. I was referred to Countryside Ford and Lenny by a pair of individuals who know a thing or two about delivering quality customer service and whose opinion I respect very much. The fact that Lenny was able to exceed my already high expectations speaks volumes to him as a representative of Ford, a salesperson, and as a generally good and honest person. Travelling up from Sarasota, Countryside was my first and last stop while searching for a new car I am absolutely satisfied with my decision to purchase from them. It did not take long for me to realize that if I was to buy a new vehicle at all, it would be with Lenny and from Countryside. If you are considering buying a vehicle in the greater Tampa Bay region, it is well worth the trip.

Maggie Nowers

Jun 20, 2014

Our last experience at Countryside Ford was great. Jeremy Bauer is a super guy. We had two service visits and both of them were done in a remarkable short time and done to our satisfaction. Thanks Jeremy for such great service.

Nina

Jun 4, 2014

After dealing with Brandon, Elder, Veterans, Bill Currie, and Auto Nation I was ready to give up on buying a Ford. As a female who knew what she wanted I felt like I was getting the run around. The only reason I stuck to Ford is because the vehicle was a Father's Day gift for my husband and he is a big FAN of Ford. After 5 months I met Shawna Hargett over at Countryside and couldn't be happier. My experience was stellar and exactly what I expected as a consumer. She was professional and wasn't pushy at all and please note that it was literally the end of the month when I final went in to negotiate a price. After dealing with her via email and phone calls for over a week I finally decided on the truck I wanted and had began the negotiation process. I enjoyed working with Shawna and ended up purchasing the truck for my husband and a car for myself. Give Shawna a call you will NOT regret it!!!

Prisila

May 30, 2014

Dealer has not contacted me in response to my inquiry.

Omar Valdes

May 28, 2014

Mr Tanner was great. He greeted me as soon he saw me and took care of me right away. The service was well done. The mechanic serviced my car as it was his. I am very pleased with Countryside Ford Mazda.

A Pik

May 21, 2014

Once again taking my Fords or Mercury for service, I trust the man at Countryside its always a pleasure to deal with Jeremy and his mechanics I bought my Mercury at a different dealership and when I had problems I was told it's the cars nature the way it's running. So I took it over to Countryside and they found a loose transmission mount and solved the problem, just took in the same vehicle for recall and they fixed that as well the a recall for my Edge fixed that. We bought a pre-owned Edge and purchased the 7 year 100,000 mile warranty so anytime I feel things need to be checked out I call and Jeremy will get back to right away I drop off my vehicles and shuttle ride home and pick up the vehicles same day or the next shuttle back and go home. Jeremy is a great service rep and a great person to deal with. Thank you!

Richard McDonald

May 21, 2014

Buying a new car is usually stressful. Mr. Theo Galaris took us on two test-drives to experience both vehicles we were interest in buying. He was extremely patient and very friendly. We enjoyed talking with him and he was knowledgeable about all the features on both vehicles. I would not hesitate to recommend him to my friends.

Daniel Kithcart Jr.

May 11, 2014

I was at Ford for service. My service writer was Chris. My experience at Ford has been a positive one since I have bought my car there. Chris is a true professional.

cornelm

May 5, 2014

The Service Advisor was phenomenal! I can't say enough of how satisfied I was with the outcome of my repair. Everyone was very concerned with my satisfaction. 5 stars all the way around for Countryside Ford and the Service Advisor!

MustangGuy

May 3, 2014

Countryside Ford found the vehicle I wanted and brought it over from Orlando. They also gave me the same great price I was going to get on the same vehicle at another dealership. Now I am loving life in my new 2014 Mustang GT!

Sherri

Apr 30, 2014

We just traded my car for a new 2014 Mustang GT. We started the process online and worked with Joe Rogers. Joe was very helpful in the process. This was the second vehicle we have bought from this Ford dealership and have not had any problems.

Laurie

Apr 24, 2014

I recently bought a used Hyundai Elantra from Countryside Ford Mazda. My salesman Dion Forbes couldn't have been better. He was very patient with us, showing us their used car selection and answering all our questions.The paperwork was also processed quickly.We had bought the car for our granddaughter and she just loves it. We went to a lot of car dealers over the past month,and I would definitely recommend Countryside to anyone looking for a vehicle. Thanks Dion for all your help.

David the car enthusiast

Apr 21, 2014

I purchased my 2013 Mazda 3 i Touring five door with SkyActiv on November 18, 2013. I was impressed with the quality, front seat comfort, features, and handling of this versatile car. The sales experience was quick and efficient, with no back and forth haggling. I got the car I wanted at the price I wanted. I took the Mazda on a 2,000 mile trip about a week later, and began to appreciate the car even more. This is not a car for those who want silky smooth comfort. This is a DRIVERS car, and handles beautifully, especially in the mountains of NC and VA. The ride is firm, and the rear seat area is cramped for adults. I got this car for me, and not to haul people around in. The SkyActiv engine/transmission work seamlessly to provide plenty of smooth power, and incredible fuel economy. I averaged nearly 36 mpg on my trip. MPG's have improved as the miles accumulated, to around 32-40 or more mpg's.. All controls are user friendly, and the front seats are supportive on long trips. High winds and bad weather do not deter the handling of this car. It feels safe at all speeds and driving conditions, even on snow covered roads in the mountains. Service at Countryside Mazda has been great. The car requires very little maintenance, and feels sturdy and solid on all road surfaces. The plastic interior is high quality plastic, and feels substantial. The driver's information center is easy to read and use. I had to use the body shop at Countryside Mazda after a rock put a big dent in the hood of my car, necessitating repair and repainting of the hood. The work was done flawlessly, and at a cost much less than other body shops. This is not a car to like, it is a car to love. I am 66, and am crazy over the flat cornering, and lack of that front wheel drive feel. I feel like I am driving a fine sports sedan with the versatility of a small station wagon. The car was made in Japan, and exuded that Japanese quality we fell in love with years ago. Everyone who has driven my Mazda says it is one of the best driving cars they have experienced. Also, it is easy to see out of this car, even with the rear headrests in place. Cargo volume is more than expected, and I feel I got quite a car for a retail price between $22,000-$23,000, although I got the car for considerably less because of the totally restyled 2014 models. Ryan Murray in the service department goes the extra mile to make sure things are done right.

PELMunro

Apr 3, 2014

I have regular maintenance and servicing done each March before heading home to the north. Always an excellent reception from all the employees. Work has been done with efficiency with the customer's interest in mind. I will continue to visit Countryside Ford for vehicle servicing and repairs.

Mike

Mar 28, 2014

Jeremy was great, he took care or ordering the part and fixing my issues in a timely manner. Thanks

Julie G

Mar 20, 2014

After a long time searching for a vehicle and not knowing what I wanted I finally bought a CX-5. I am very happy with my decision my salesman Dion was great patient and knowledgable he got me exactly what I wanted. I got more money than I was expecting for my trade. Overall this should be the way car buying should be all the time. The finance manager Keith was very nice and polite and explained everything to me and wasn't pushy. The sales manager Rod gave me a great price for my new CX-5 and I'm very happy thank you all very much.

skiffowner

Mar 15, 2014

Our salesman James was great, very low pressure. We went in for a Fusion, and when my wife didn't really like it he suggested a Focus, which is a cheaper vehicle. That tells me James was more interested in making my wife happy than making money. The whole sales and finance team were great. 3rd vehicle we have bought from Countryside. We have to drive by another Ford dealer to go there.

Steven B.

Mar 14, 2014

I worked with Jeremy Bauer for some warranty work on my F150. Jeremy was thorough and professional. He took the time to make sure the work was done right got the work done in a timely manner. Extremely happy with the service department at Countryside Ford. I will continue to go there for anything and everything having to do with my truck.

T. Stephens

Mar 7, 2014

Jeff Broland was my service advisor and we were pleased by his thorough approach to our vehicle. He went out of his way to be helpful and see that we were satisfied in all aspects. If we purchase a new vehicle, we will purchase at Countryside Ford due to his diligence. Tim Stephens Florissant, Colorado

06 stang

Mar 6, 2014

I have 31,000 miles on my mustang gt. countryside ford is the only one that I would trust to work on my car. They suggest what needs to be done and are not pushy

Rodgroen

Mar 1, 2014

My car Ford Fussion 2011 needed the regular service. The advice on what was necessary to do was spot on. They did an awesome job and the car, when delivered was running pretty smooth. I love their honesty and professionalism.

Steven B.

Mar 1, 2014

Brought in my 2013 F150 for it's first oil change and some software updates. I was helped by Jeremy Bauer, he was professional and provided quick and comprehensive service. Hope to get him next time.

LindaG

Feb 22, 2014

I had a recall on my Ford Fusion 2013 plus I had just been swiped by a car in a parking lot. Scratch looked bad but no dents. So, I asked my service manager, Jeremy Bauer, to look at the scratch and give me an estimate for repair. When I picked up my Fusion, the side of the car was shining and beautiful - no sign of a scratch at all! He had it buffed off! AWESOME.!! .

Ryan for Mazda

Feb 21, 2014

Great friendly and on time very professional I will go back and recommend other to try it out as well.

golf nut

Feb 14, 2014

I stop at the dealer and purchased a new mazda CX 9, the experiance was great, no pressure just fplks trying to answer my questions and put me in the right vehicle. I took the car back after 90 days for a follow up to make sure everything was working properly, this was also a good experiance, and the dealer installed some updates for the nav system. All done in a short time.

Mazdafan

Feb 14, 2014

The customer service is great, they got my car in right away and the repairs were done quickly.

The Bobster

Feb 13, 2014

Purchased a used car on 2/12/2014, and it was probably the most pleasant car buying experience I've been involved in. Friendly, knowledge and no high power pressure at all. They actually came within $79 of my bottom line offer, and the sale was made.

Happy Explorer

Feb 5, 2014

In addition to normal 75K inspections, they completed items on my list the same day I took my 2004 Explorer into the dealership. Dealership courtesy shuttle was much better than previous taxi service.

M. Liane

Feb 5, 2014

As quality of a service experience as you could ask for. Making an appointment is easy, online or by phone... From when I arrived Matt took great care of my vehicle. Highly recommended!!

P JOYCE

Feb 1, 2014

JEREMY BAUER, IS AN EXCELLENT SERVICE WRITER , HE ALWAYS GETS THE WORK DONE AND KEEPS YOU UPDATED AND ALWAYS RETURNS CALLS. VERY PROFESSIONAL. THANK YOU FOR GREAT SERVICE.

arick1010

Jan 31, 2014

Professional sales team...totally satisfied with the knowledge and ability of my salesman and his sales manager. Will ask for the same salesman when I purchase my next Mazda.

Michael

Jan 31, 2014

Great experience, Joe Rogers was all you could ask for in a sales agent: friendly, helpful, patient, knowledgeable, considerate. The entire staff, from sales manager, finance manager, etc, all extremely accommodating and helpful. The auto I purchased was late model, *very* low miles and the price was almost unbelievable. I would recommend Countryside Ford highly, to anyone.

Ann Hendrickson

Jan 30, 2014

Ryan Murray continues to provide excellent service up and beyond. He is pleasant to work with, keeps me updated on the status of my car, and I like that he is there every time I call for service. It is great to work with the same person each time I visit the dealer for an oil change. I hope you value his sincere commitment to your customers. I know I do. Ann

Matscot

Jan 29, 2014

Couldn't be more pleased with the customer service I received. As a Canadian customer one never knows how you will be dealt with given that your vehicle was not bought at their dealership. I was treated as if I was a lifelong customer and was consulted every step along the way. My 2014 Escape had its first service here and I only hope I will receive the same level of customer service back home. Very positive experience. I will not hesitate to recommend them should the situation arise.

CarolJ

Jan 26, 2014

This is the first Ford I have ever purchased and the first American car I have bought in a long, long time. Bill Geiger did a fantastic job helping me find the perfect car to fit my budget. I purchased a Ford Fusion and loving everything about it. Comfort galore, very quiet inside and such a smooth ride. Move over Camry!!

John L

Jan 23, 2014

I had noticed that the rear wiper blade on our 2005 Mazda 3 was missing so went to the dealership thinking that I'd need to make an appointment to have it installed. We were looked after immediately and were told that one was in stock. Within 30 minutes and only $22 later, the blade was installed, we were on our way. We were first impressed by the salesman who walked over and showed us where we should go to talk to the service department, then waited in their lounge and then we felt that the dealership appreciated our business and us as people. As Canadians who experienced our first visit to this dealership, we were looked after very well and we have shared our positive experience with other snowbirds and locals. Thank you for looking after us and doing it so well and professionally.

JZ

Jan 22, 2014

Chris took great care in my vehicle and provided price and delivery on optional items. My Mazda was serviced quickly and nicely cleaned. Car runs great! I will be returning to have my vehicle serviced again.

MIKE

Jan 17, 2014

I walked in looking at the new suv thinking that this is going to be a very hard thing to do . mr.Jeff Kasman.a salesman like no other, he didn't lie or hide anything, what he said he could do is exactly what he did for me. he helped me find, my dream car, we sat down and went through everything on paper and in the new car, he answered every question no matter how dumb. I now know everything there is to know about my new ford edge. a big thank you to Jeff and the boys in credit. Jeff has followed up with me every day to make sure all is well which is unbelievable, since there are no other sales to make at this point.I would tell all to go see Jeff Kasman and the boys of countryside ford.

The Bolts- Lutz

Jan 14, 2014

We purchased a 2005 Chevrolet Trailblazer and our sales person James Pederson was very nice did not pressure us at all which was a nice change of pace. We had a problem with the car after we purchased it and left the lot and the manager Rob Hobbs took care of it right away. Very good sales team. We will go back in the future.

Detroit Hockey fan

Dec 24, 2013

Salesman Joe Rogers and Eric in financing made the process fun and painless, as painless as buying a new car can be :) Both gentleman took the time to explain all the options available and worked on getting me the best financing available. I was upside down on my trade by $5,000 and Joe made sure I was receiving all the incentives available. Eric worked his financial expertise to get me an offer that would fit my budget. Neither guy made me feel pressured to buy which is a great feeling being a female buyer. I highly recommend this dealership as the whole experience was one of the best I've had.

Johnny

Dec 24, 2013

I bought a 2007 Mustang from here, but at the time didn't know how to drive a stick shift. Ayesha Stephenson was kind enough to actually drive the car back to my place, which was close to 30 minutes away. The price of the car was fair and reasonable. There were a couple of minor issues with the car that I spotted at the dealer but were fixed immediately. No complaints, definitely recommended!

the Hollis family

Dec 17, 2013

Overall, the staff and experience was excellent! Ayesha is the best!! Down to earth, helpful, and honest. We love the Mustang! Thank you for everything!

the Hollis'

Dec 15, 2013

Just purchased a new car from Ayesha Stephenson. She was very knowledgeable & down to earth. Most importantly, there was no typical pressure. Nick and Eric also helped make the entire process fast and easy. Would recommend Countryside Ford to anyone. We love the new Mustang!! Thank you Ayesha!!

Satisfied Service Customer

Dec 14, 2013

Took our CX-9 in for service yesterday. The experience was excellent. Ryan Murray did a nice job of explaining the timing as I had to wait for the vehicle. The rest of the team was very hospitable directing me to the waiting area where I could watch TV enjoy some coffee or utilize the internet. Before the repairs were completed Ryan explained the expenses completely to allow me to give the go ahead. Our vehicle's issues were addressed and I was surprised that I was not pushed on a ton on other issues that "need to be addressed" as it seems I get everywhere else. Thank you!

Cory Collins

Dec 13, 2013

Quick and easy. Deal done on the phone quickly without pressure or the usual back and forth games. Car was waiting for me when I arrived. By far the best experience I had purchasing a new car!

Mark Manoly

Dec 4, 2013

I recently bought a 2014 Mustang at Countryside Ford and the sales associate Frank Savranakis was great. Overall experience was wonderful and would recommend this dealership to family and friends.

Single mother

Dec 3, 2013

The customer handling for exceptional. They listened to me and honestly did not pressure us into any purchase. That was nice in itself. Lenny took the time to go over my new vehicle with me and made sure to let me know if I had any questions to feel free to call. I would recommend your dealership to others. Thank you for all your help. Have a blessed merry Christmas. Single mother of two girls.

Marie's Ride

Dec 2, 2013

Your salesperson and general manager very easy to work with. Not a back an forth getting the final price.

Scott S.

Nov 26, 2013

Working with Dino and his team was the best car buying experience I've ever had. Honest, fair, fast, and a high quality of customer service. You couldn't ask for anything more from a car dealership. Great job Countryside Ford!

GT1084

Nov 14, 2013

I recently purchased a pre-owned 2005 Mustang GT from Jeff Kasman. Jeff took his time to answer every question I had and was extremely knowledgeable about the car and the sales process. When it came time for service, Service Advisor Bill Gilkes was very courteous and made me feel comfortable about the work being performed. If you are in the market for a new or used vehicle, I would strongly recommend buying it, and having it serviced at Countryside Ford/Mazda!!

JT

Nov 11, 2013

brought my car in for service. There was no wait to speak with a service manager. The service manager listened to me and was courteous and helpful. The actual repair took a few hours and the problem was corrected.

paul trkedr

Nov 7, 2013

wvery one that I worked with made my experance easy and a great experance

Betsy D

Nov 6, 2013

My day started with my van basically "exploding" while I was at a stop light. I was able to drive it to Countryside and had Jeremy looking at it within 5 minutes of me pulling in. It was way too much money to fix the problem since the van was a 2005 and had 150,000+ miles on it, so Lenny walked my through buying a brand new 2014 Ford Focus! He took time to explain every step, spoke to my husband in Wisconsin on the phone, and was just very understanding with my whole predicament! I would have to say this was the best car buying experience I have ever had.

Raymond Foster

Oct 30, 2013

My year-old Mustang had a leak towards the back and I took it in for inspection/repairs. I had the good fortune of working with Jeremy Bauer, who had the problem analyzed and repairs were done immediately. It was still under warranty so there was no charge for service. To my great surprise, Jeremy even washed and vacuumed the vehicle before returning it. Great job, Jeremy!

Linda

Oct 29, 2013

After a frustrating car search process for a couple of weeks, was very glad to finally find a decent car in my price with low mileage at this Dealership. I particularly liked that the sales rep let me know that someone else was interested in buying the car so I could make it a priority to leave work early so I could get the car. I knew that a car with less than 30K miles wouldn't last long. Thanks again, Countryside Ford Mazda!

Robert W. Miller

Oct 23, 2013

When I first contacted countryside mazda I was very impressed how Ayesha Stephenson went out of her way to make everything go so smooth. It was a pleasure dealing with her. I will stop by to just say hello when I come in to have my car serviced on my first due date. Thank,s again. Robert W. Miller

miata man

Oct 17, 2013

10 out of a possible 10. Ryan was great and his recomendations were much appreciated

Nick Heckel

Oct 15, 2013

We were new to the area when our Focus had a hesitation issue, so we went to this Ford dealership. It was a horrible experience. They misdiagnosed the problem; wanting to do a week long $2500 valve job. Even worse, their "diagnosis" left the car much much worse -- nearly impossible to start and barely running. We said no to the valve job and took it to a local mechanic who replace the coil, plugs, and plug wires; completely fixing the problem for under $500. The mechanic also discovered that Countryside had neglected to reinstall the timing belt cover; of course, they denied and manager would not return phone calls. Avoid this dealership.

Rodgroen

Oct 4, 2013

I always get my car service done at ford countryside. They do a great job every time!

Proud F150 owner

Sep 26, 2013

I bought my Ford F150 in January of 2013. In September I decided to get new wheels. I bought them and had them installed by another off-road truck shop. For some reason, they could not get my new wheels balanced with my old tires. I then took my truck to Countryside Ford and my service manager, Jeremy Bauer, tried to get them balanced. Even with their high quality balancing equipment, they could not get them balanced...turns out there was something wrong with 2 of the wheels. So I decided to return the wheels and have my old wheels reinstalled. Jeremy Bauer in service, replaced my new wheels with my old ones and charged me half price!!! After spending so much money on a failed wheel swap venture, I was hurting for funding. Jeremy stepped up and really gave me a great deal. Any company can sell a truck, It's the service afterwards that makes or breaks your customer service experience. Jeremy helped me out and did it with a smile. I would recommend Countryside Ford to anyone...but make sure you get Jeremy Bauer as your service rep. Thanks Countryside....and thanks Jeremy!

ED I.

Sep 1, 2013

Worked with Sales Rep. Joe Rogers and manager Nick to purchase a new Edge. Both were great to work with: No pressure, no drama, an overall very positive experience. I'm expecting the service side of Countryside Ford to be as good. I strongly recommend people give Countryside Ford and salesman Joe Rogers a chance to serve them.

Mary Anne S.

Aug 30, 2013

Ryan Murray of Mazda service deserves a 10 for the quality care he delivered to my car and me.

BGrant

Aug 26, 2013

I worked out a deal to trade my truck in for a new F350 via the internet. Jeff was very helpful in pointing out the rebates, gave me a great deal without haggling. The numbers he sent via email were exactly what happened when I got to the dealership. He also valued my trade b/c I'm 3 hrs away, and was true to his word on buying it for that amount. This transaction was smooth as silk. I wouldn't hesitate to buy another from them when the time comes. This was a pleasure.

DW

Aug 21, 2013

Recall repairs were performed. Service was friendly and professional

Kurt Frickmann

Aug 14, 2013

I recently purchased a 2013 F150 crew cab from Countryside ford. Countryside Ford was actually my first stop that day as i was just out checking prices. Well hours later I left there with my new truck. My salesman Joe Rogers and manager Nick were great and very easy to work with. I used the service department to have the windows tinted and a complete detail as I was promised by Joe and Nick.Ryan Murray at the service department handled my appointment promptly. I would use Countryside Ford again in the future and recommend them to potential buyers.

Chris

Aug 7, 2013

Worked with Jeff Kasman to buy my new 2013 Focus and had a great time. He was awesome to work with and when we found a problem with one of the seatbelts the service department got it taken care of for us right away.

Wkaplan

Jul 20, 2013

Ryan Murray was my Service agent. He was awesome and I will return for future service on my Mazda CX-7.

Dan Kithcart Jr.

Jul 19, 2013

I bought a 2011 Mustang at countryside Ford and I have had it serviced there from the beginning. Any service or issues I have ever had, Ford has always taken care of me. The days and hours of operation works well with my work hours. The employees of Countryside Ford have always been courteous and professional. I am so impressed with the knowledge that Chris Newton has as a service writer. Most service writers that I have come into contact with over the years at other Dealerships, Do not know there product information like Chris does. Chris had helped me several times in the Quicklane service area do to their extended hours. Counrtyside Ford should feel proud to have such an employee that cares about their customers. GREAT JOB CHRIS, AND THANKS

rich e

Jul 19, 2013

glad that i went here instead of another dealer. would go back again. they did great work. thanks.

Ronald

Jul 17, 2013

I was treated professionally. My questions were answered in a timely manner and the repair work completed adequately.

Pretibyrd

Jul 7, 2013

I just purchased a 2013 Ford Escape from salesman Dino DeMarco. From the moment he met us on the lot he was personable, sincere, knowledgeable, and very pleasant. The actual process of buying the car was a great experience (not the dreaded one that makes you feel intimidated and badgered). There was no pressure whatsoever from Dino or Craig the GM. In addition, their financial guy, Eric, was the best with whom we have ever dealt. He was fast, to the point, personable, considerate and made the final hurdle a painless procedure. As far as the Service Dept is concerned, I only used it once for a recall on my 2013 Escape and it was top notch. I expect it to be no different for my new Edge. My husband and I have bought a lot of cars and spent a lot of time in various dealerships. I would rate this one at the top.

Joe B

Jul 5, 2013

Things went as expected and it was a good experience overall.

2013 Expedition

Jun 24, 2013

I had my truck broken into and my keys stolen. The next morning (Saturday) I headed over to my nearest Ford Dealer which happens to be Countryside Ford. I met with Jeremy and he took care of everything for me. He figured out the best way to proceed and i had my car back by noon. Best part was it turned out to be much less expensive than I imagined. Oh yea and try an Expedition. Best truck ever.

Dick D

Jun 24, 2013

Pleasant, great communication, good follow up and professional,

krobert

Jun 24, 2013

Pleasurable experience from start to finish. No pressure sales people, manager was very accomodating and selection was outstanding. Definitely buy here again and recommend to friends.

David Kris

Jun 23, 2013

I would recommend Jeremy and this service dept. to anyone. Fast, friendly, and honest. I work in service and judge companies/ people by what I would do. This service dept. I'd right up there. Excellent!

Cindy

Jun 19, 2013

We noticed fluid leaking from my 2012 Mustang so I stopped by Quick Lane around 5:00pm on a Thursday to have my fluids checked since the Service Dpt was about to close. They found the problem to be my water pump. They gave me a rental so I could leave my car. When I went to go pick it up on Saturday they had washed it and cleaned it up! Anthony delivered as promised!

RyanM

Jun 13, 2013

I took my car in for an oil change and tire rotation. I have a Mazda 3. Dropped it off and I picked it up after work. I dealt with Ryan Murray, he was fantastic and the service was the best I ever had.

Jill D

Jun 12, 2013

Great service. Fast and friendly. Service advisor Ryan was a pleasure to work with!

truck guy

Jun 12, 2013

They did a great job diagnosing truck quickly repairing with quality workmanship! SEE Ryan At Countryside Ford for a great service!

Donna F Davidson

Jun 8, 2013

Lenny and Joe went way beyond customer service to help me and my daughter to trade in a 2013 Fiesta for a 2013 Focus. They took hours to help us out and we got a much better deal with their help through the company. As always I highly recommend this company to all. Will most definitely do business with again.

John Young

May 30, 2013

The service was excellent; one of the techs that was working on my truck noticed that it needed a pinion gasket and even though it was not on the work order, replaced it anyway at NC. This a great way to gain customer loyalty. (My invoice was over $1,500) John

martialartsfan

May 22, 2013

Service Advisor Jeremy was able to get my tires over the weekend, and the price for four tires beat the next closest estimate by $35.00.

81 fairmont

May 7, 2013

i went to country side ford after going to a competes place to buy a truck and thay turned me down countryside ford got me in to a 2010 transit connect love it. the truck had issues they stood behind it helped me big time every one there is AWSOME i take my truck there to the fast lane for service the guys there great as i am always on a tite time table always get me in and out fast

Black Lightning

May 7, 2013

Jeremy Bauer is the primary reason I take all of my vehicles to Countryside Ford! He not only knows the business, he also follows up personally to make sure the job is done correctly. I trust him.

lucysmom01

May 7, 2013

We recently purchased a new Ford Escape from Countryside Ford and we were very pleased with Joe and all the members of the Countryside Ford staff. They gave excellent service and answered all our questions pertaining to the car and all technical matters. It was a pleasure to buy our new car at Countryside Ford! Pat and Gene

Bob Grainger - Ford all the way

May 4, 2013

Keith Cox - Sales person was absolutely outstanding during the purchase of my new F150. Extremely knowledgeable about the F150. Very helpful in seting up the bluetooth function. I would highly recommend Countryside Ford for anyones next purchase of a new vehicle. Eric - Financing Dept. - Very professional and knowledgeable.

ron charity

May 4, 2013

Jim Monroe was the best. Very understanding . took us through purchasing process. did a bang up job

Mat

May 3, 2013

I had to have some work done on my truck. Needless to say, I had been taking it to another Ford location and decided to give Countryside Ford a try. Customer Service is #1 and the communication throughout the day keeping me informed of how things were going was huge. In addition, I was not fed a bunch of nonsense for things and services I did not need and my wallet was still intact when I left! This was my first time here and Jeremy Bauer exceeded my expectations, kept me informed, and was 1st class to my needs for my truck. Hands down the best all around. -Mat

David U

Apr 26, 2013

Jeff Kasman was wonderful to deal with. I came in looking for a new vehicle after my 2003 Ford Mustang GT was totaled in a crash. I told Jeff what I was looking for and we test drove a 2013 Ford Escape S. Jeff gave me a quote over the internet prior to my arrival at the dealership and his price was a major factor in my decision. I shopped around at another dealership and the salesman eventually met the same price, after some discussion, but the experience at that dealership was not even close to what Countryside Ford and specifically Jeff Kasman showed me. I would not hesitate to recommend Countryside Ford and Jeff to any of my friends or relatives.

E.G

Apr 26, 2013

Came from Fort Myers to see a Certified Pre Owned Ford Flex and work with Jeff Kasman, Fantastic experience from A to Z....this teacher is giving an A+! Left buying the car, feeling no stress and making a new friend.

First time Ford buyer

Apr 2, 2013

Was referred to Countryside Ford by my auto repair shop actually. Buying a car is one of those things I hate doing as the dealer is always trying to get the most $$ from you. Fortunately everyone here was courteous & honest. I knew what I wanted and had a great experience. thanks again!

Emma Rivera

Mar 26, 2013

I would like to complement KeithCox for his personable attitude through out the entire process. He made me aware of all the features and was very knowledgeable about the vehicle I wanted to purchase. I gave up my 2000 Ford Explorer and was taken away from the ice age and brought up to the newer technology. He was very nice and welcoming. Mr. Cox is the Salesman role model to follow. I was very pleased with my experience at Countryside Ford and with my new Escape!

John

Mar 24, 2013

Joe in sales educated me about the new f150's without hokey sales pressure and tactics. He was knowlegeable, polite and friendly. I would gladly send a friend to work with Joe.

Stefanie

Mar 23, 2013

It takes awhile to get your cars oil changed and check up, no other complaints otherwise.

Lynn

Mar 20, 2013

I must complement the salesman for his personable attitude though out the sales processing. He made me aware of all the features and was very knowledgeable about the vehicles. Everyone was very nice and welcoming. I was very pleased with everyone at Countryside Ford.

Michael and Susan R.

Mar 17, 2013

The customer service was top-notch. The staff was courteous, knowledgeable and efficient, making the purchasing process as stress-free as possible. In less than 90 minutes we were driving off the lot in our new car. The salesman set the tone for the entire experience, making us feel as truly valued customers. I would highly recommend this dealership to anyone.

Mike Bertisch

Mar 13, 2013

I have purchased 4 vehicles from Countryside Ford in the past 5 years and have taken mine for service each time and every time I call to Jeremy Bauer to ask for an appointment, I get the time and day I need and when I get there I am told within a short amount of time what the issue is and how it will take to get the issue resolved. If I need a rental car, they pay for it and it is there in minutes. The service has been excellent and I would highly recommend this dealership and the service manager, Jeremy Bauer.

Mike G

Feb 17, 2013

Excellent Service ask for Jeremy Bauer! He took the time to answer my questions, explained the repairs and provided an accurate quote. Very professional.

Jim R.

Feb 2, 2013

Two years ago, my wife and I bought a Ford Focus at Countryside Ford. It was a very positive buying experience then and we were both completely happy with the Focus. I quickly became addicted to the SYNC system on the Focus since I could load up a 32GB USB drive with almost 4800 of my favorite song files to enjoy when driving. So, when we decided to look into getting a little larger car to replace the Focus, there was really no question as to where we would go to look at the Fusion model. The friendly atmosphere at Countryside Ford had not changed since our previous experience, although the salesman we dealt with earlier was no longer there due to retirement. We first met the very affable sales manager, Craig Randolph, who then introduced us to one of his salesmen, Ahmad Hazime. I cannot think of enough positive words to describe the relationship with Ahmad that we developed over the last couple days in the process of learning about the various features of the new Fusion and then "closing the deal". One would assume that a successful car salesman would be friendly, knowledgeable, gregarious, helpful, etc., but Ahmad had all those characteristics in spades. He definitely made car buying, which can sometimes be a trying experience, a very enjoyable and rewarding experience. I might also add that we had absolutely no problematic experiences with the service department when we owned the Focus, although all we ever needed was routine service. Jeremy Bauer, one of the service advisers, was also very knowledgeable and helpful when needed. Obviously, I can recommend Countryside Ford as a dealer, and Ford as a product, without any reservations. I might add that the person who acquires the blue 2011 Focus with 10,000 miles and upgraded speaker system and tinted windows is getting a super car, believe me.

James Singleton

Jan 19, 2013

First I would like to thank Dinarte Luz (sales consultant) for taking the time to talk with me and show me the vehicle's I was interested in when I first stoped by the dealership over eight month's ago. Knowing I wasn't buying at the time, he still had no problem showing me the vehicle's inside and out, and with a smile. In all the time I spoke with him he was able to answer or get the answer to the question's I had. This is why I retuned to Countryside Ford/Mazda.I contacted Mr. Luz by email earlier this week to set up a test drive on a Mazda CX-5, and he was able to respond back to me within a few hour's, and we were able to set up a date on my schedual. Talking with Mr. Luz there was no presure, and no intimidation, I felt right at home. Ultimately, I found the vehicle I was looking for, and for the price I was looking for, and had a pleasant time purchasing my Mazda CX-5. I would highly recomend speaking with Mr. Luz if you happen to stop into Countryside Ford.Once again, Thank you Mr. Dinarte Luz for your time and help.James.

Two guys

Jan 9, 2013

Quick and courtesy service on my first oil change and the coffee wasn't bad either

Patti B

Jan 2, 2013

Chase helped get me a deal on my new 2013 Ford Escape. I believe my husband and I along with the dealership were all completely satisfied with with the deal we made. Countryside Ford and Chase made this the best new car buying experience I have ever had. If everything in 2013 is as easy as this was, it will be a Very Good Year!

Lions

Dec 13, 2012

Keith Cox worked with me to get a good deal on my trade in. The overall experience and all other aspects of purchasing a new Fiesta for my daughter were great!I look forward to working with Keith in the future and would refer family and friends to Countryside Ford.

no nickname

Nov 8, 2012

It was a good experience shopping for a new car.The process was really easy.

Supermabel

Oct 27, 2012

From the moment I walked in the door of Countryside Ford I was greeted with friendly people and immediately was given the assistance I needed to start the process of turning in my leased vehicle and replacing it with a new one. From the receptionist to Jeff the internet salesperson, to Rob who assisted me in getting the right vehicle, to Vince in finance and finally the processing of my lease paperwork and explanation of the wonderful Red Carpet Lease program and benefits.

SUV Girl

Oct 23, 2012

Frank and the whole team made the process easy and were very helpful. They went out of their way to make sure I was happy with my new vehicle.

Edge lover

Oct 22, 2012

Found the Service Writer Anthony, to be most hospitable. He was quick and efficient in taking the necessary information. He gave me a call to inform me of the problem and then said they had the necessary parts, gave me the estimate and said he would call me as soon as if was finished. This was all done very well and to me surprise when I picked up my car they had vaccumed and washed it too. I would definitely recommend this dealership for service repairs.

Ford Friend Tampa

Oct 12, 2012

Went in with a problem with my 2010 Ford Fusion Throttle Body failing at highway speeds. I believe that Ford Motor Company needs to get in front of this problem quickly before they have a total public relations breakdown like Toyota had with their sudden acceleration (also the throttle body). Countryside Ford was very professional and helpful. They went to bat with Ford on my behalf and addressed the problem. I have purchased 2 cars from Countryside and currently take 4 autos there for service. My experience was very satisfying. The only thing better will be for Ford Motor Company to recall and replace these TB's very soon before someone is injured or killed.

Dawidhd

Oct 8, 2012

This dealership did all I needed it to do when I was researching a new vehicle: prompt, informative replies to my e-mails and not too pushy. No pressure either when I went to the dealership to make my purchase: the vehicle was ready to be test-driven and the whole experience was pleasant.

Spyder

Oct 4, 2012

Had an appointment for 11 AM to have our 2010 F150 serviced...until we arrived and learned that our appointment had not been entered into the computer, so we did not, in fact, have an appointment for an oil change and to have the inside door handle replaced...oh, and by the way, the door handle we told you we had in stock, we don't actually have, but there are 72 in Lakeland. This was all blamed on someone named John, who conveniently no longer works there. This is not poor customer service, this is NO customer service. They did sneak us in before three other people to get the oil changed, so we got the oil changed, but the door handle is still not replaced, which means taking another trip...to another dealership!!! As for the buying process, when we bought the truck, we liked our salesman, but the finance man lied to us when he pushed the extended warranty on us. We should have known better...Buyer beware.

Driving enthusiast

Oct 2, 2012

I bought a Mazda3 Skyactiv from Alison and she was awesome!! I would definitely recommend her to any person who is shopping at this dealership, she was the best.

Bobby M

Sep 17, 2012

Jeremy provided excellent customer service and was a pleasure to deal with.

genieboy

Sep 11, 2012

Thanks to Kelly's bubbly personality over the phone made me want to see her and the dealership. When my wife and I appeared a gentleman by the name of Greg. He was equally as nice as Kelly and that made the experience nice.... Thank you Kelly Plummer and Greg Hitchcock

Fiesta Lover

Sep 9, 2012

The guys in the quick lube are always friendly yet professional. It is always a pleasure to go to Countryside Ford. They treat us like family!

Tommy Gun

Sep 8, 2012

Thank you to Anthony Lackey and service technician Bobby for their professional attitude and service. I will always bring my F-350 to them for service!

Belly dancer

Sep 4, 2012

Countryside Ford is a very nice place to shop for cars. I emailed Dino Demarco in regards to a focus, he gave me the info on it and told to come in to look. He was very patient with me by sending emails to help me out with looking for the right ford focus. When I finally got time to go there Mario, Dino and everyone else was very nice and professional.

Christina

Sep 4, 2012

This was the third dealership I visited and I was very pleased. The other s did not ask if I had an employer discount -- which I did and saved me money.. I was very please with their knowledge and the process was quick and friendly.

RoboTech

Aug 30, 2012

Took my Mazda 3 to Countryside Ford Mazda for my check engine light and running poorly. Ryan my service adviser was very helpful. It only took a few hours and the final bill was very reasonable. My overall experience was great I would recommend Countryside Mazda for all my service work Thanks

Mike B.

Aug 20, 2012

Called Jeremy Bauer as I always do, for an appt to look at my 2011 Escape because the AC was not working and also needed LOF. He got me in the the next morning and in less than 30 mins said I needed new condenser. He located the part had it delivered while oil was being changed., Got the car back at lunch time ready to go, and good as new. Every service I have had at this dealership has been excellent....Would highly recommend it and Jeremy as the best service manager I have seen in many years of dealer experiences.

Mountaineer

Aug 7, 2012

A salesperson responded to my internet inquiry immediately. He personally reviewed the vehicle and advised me of its availability. When I subsequently arrived at the dealership, he had the vehicle ready for a test drive. It was exactly as advertised and presented at the web site and my purchase process was quick and efficient.

yankfn1

Aug 7, 2012

brought my vehicle in to have a rearview mirror installed as this was due to me when we bought our brand new vehicle 2.5 weeks ago. When the mirror was installed, I asked the service advisor what was done to my vehicle exactly. I asked if any panels or molding were taken off, he stated lets go ask the person that worked on your car. I asked him the same questions and he stated no maam no molding was taking off or panels (I was lied straight to my face as in fact the panel and molding was taken off, I have the greasy fingerprints to prove it) I recieved my vehicle back with grease all over the inside, finger prints on the headliner and all I got from the service advisor Ryan was we take pride in our work and we would like to earn your trust by coming back. They took my vehicle back not once, but 4 times to get it clean and still it isn t cleaned. I sent an email to the general manager GR Tarr the day it happened and to this date still haven t recieved a phone call back from him. Great customer service he has. I then recieved a call from a Mike Catman, service manager apoligizing. This service department doesn t care about the way they treat customer s vehicles. It seems like gets tougher and tougher to find people to take pride in their work.

Singer

Jul 20, 2012

Overall pleased. When I made the appointment I stated exactly what needed to be done and hoped that the vehicle would only be needed for 1 day. However, work was not done in 1 day and had to come back the next afternoon to pick up. Also, discussed warranty at the time the appointment was set. No mention of that when I went to pay and ticket had to be reworked and correct info entered into the system.

Jennifer

Jul 6, 2012

I took my car in for service, waited a short amount of time with satisfactory results. While I was waiting, spoke with Jim Turner about getting into a new Edge. The entire experience was fantastic. Jim wasn't pushy, was very informative and professional. I will be back to trade in, and am confident in their top notch service department for further needs. Highly recommended!

Scott

Jun 27, 2012

Had a fantastic experience buying from Countryside Mazda and got a great deal on a new CX-9.

New truck

Jun 21, 2012

I was provided with nothing but great customer service through the whole process. Countryside Ford found the vehicle I wanted at a different location, promptly arranged for delivery, and outfitted the vehilce with the accessories that I asked for.

jaceki

May 14, 2012

Took my 08 Mercury Mariner with 43707 miles(at the time) to have it fixed after noticing a tansmission fluid leak in front of my car. The car has a powertrain waranty until May 2013 or 100.000 total miles.) It turned up to be a transmission fluid cooler leak(something that Ford Company is very well aware of(TSB issued)). To Jeremy's credit, he tried to run it under warranty, but came up empty handed. For some reason, the cooler is a part of the condenser for A/C system, therefore not covered under powertrain warranty(????) I am now out of $925.96, and Ford Company and Countryside Ford dealerdhip refuse to do anything about it. When I brought up all the problems with this particular part in other models(08 Escape, 08 Mariner, 08 Mazda Tribute), they could not wait for me to just pay for a repair and leave(Jeremy even started the car for me!). Called the Ford Company, and after over the week they refused to do anything about it either. Folks, beware of Ford Company products as they refuse do take care of the substandard parts they put in their cars. I will get rid of my Mariner as soon as possible and will never buy another Ford product. I will also spread the word as far as I can.

Sandy

Mar 23, 2012

Was told a NEW car would be better. Way out of my money limit I set.

Jimitos

Feb 28, 2012

I went to get the $9.95 oil change and what a joke. I own a 2010 Mercury Mariner purchased from Scarritt Lincoln (great dealership!) but decided to have my oil change completed at Countryside due to it's close proximity to work. I was told my car, which is less than two years old needed approximately $400 to $500 worth of work including tire rotation, front and rear alignment and air iduction service. The facts are my tires were rotated on the last oil change and my alignment is perfect according to Scarritt after I brought it to them after Countryside stated it needed it. The only thing they were correct on was I needed a new air filter. Do not waste your money on such a disgusting blatant ploy to extort money from unsuspecting consumers.

emrobinson

Nov 27, 2011

We bought a used Nissan Altima on Tuesday 11/15/11 and two days later I emailed our sales rep, Jaime Nolan (who constantly had an attitude and once the deal was final he had no concern for customer satisfaction or well being), about bringing it back in because the rotors seemed warped, the front end slightly shakes at higher speeds and the car is 'jerking' when lightly accelerating. Was told they'll look at it, but can't promise anything. They looked at it and said it had nothing to do with the rotors or brakes and the bearings were bad and to take it to Nissan. Nissan looked at it and said it is indeed the pads and rotors and definitely not the bearings. (Plus, it sounds like the rotors are warped, not the 'clicking/clunking' of bad bearings) Three of the tires are also borderline in the red on the tread depth gauge and the jerking I guess is common with a CVT motor (which the Altima has), but can be reduced by torquing the bars in the tranny. All in all it would have been $1,246 to fix all the problems. They refuse to reimburse us for the $94 diagnostic charge from Nissan and/or fix the tires, pads and rotors saying that it is our problem now. This came from the GM, G.R. Tarr, who said he is also the president/owner of the company. He also said that "If someone bought a car from here and it split in half while driving it out, there is nothing I would do for them. It's their problem". Pads, rotors and tires are absolute standard things on inspections before selling a car. They either don't inspect cars coming in on trade or don't care to spend the money and do the work to make it a good, safe car. Unfortunately, Countryside Ford/Mazda doesn't care about the integrity of its dealership nor the satisfaction of its customers. Horrible, horrible experience with this dealership, sales rep and GM