Used Cars for Sale at Fields BMW Winter Park in Winter Park, FL

Iris

Nov 22, 2016

From the time I get there, until the time I retrieve my vehicle there is always so much customer care. It is always a pleasure to interact with everyone there. Thank you

dennis.williams1

Nov 21, 2016

Kevin Campbell was the best. From start to finish, I never felt pressured, or felt like he was trying to get me to buy something I didn't want. It took us 3 days to decide on the right vehicle, but Kevin was patient with us and helped us choose what fit our needs best. He saved me over $300 a month with his guidance. I do plan on buying from him again in the future.

monlisa

Nov 21, 2016

I was greeted immediately when I pulled my car in the shop. The waiting area was nice. Strong coffee, supply of bottled water, and made-to-order breakfast! What more could you ask for at an auto shop.

Nolo1218

Nov 20, 2016

No wait for attention when I arrived and car was ready when promised. Was given new 740 as loaner!!!! This was the second service for my 760L.i and I continue to appreciate all the perks that you provide at no cost

TZGator

Nov 20, 2016

I have had nothing but wonderful experiences with Fields sales and service. I highly recommend Fields to all who may be looking for a new or used car.

Deborah Smart

Nov 19, 2016

Thanks Richard car is great and the air is all good

Kristi

Nov 19, 2016

Our experience was awesome! Everyone was friendly and helpful, service was timely, easy pick up and auto butler terrific. We love Fields! Our salesperson Allen called us personally to let us know the car was ready for pickup. Keep up the good work!

Mary

Nov 19, 2016

Wonderful. Great experience. Does not require 50 words to say I am pleased!

Blake

Nov 19, 2016

Routine service visit for my glove box. The part was ordered and I was in and out quickly. Only minor issue was that no courtesy vehicle was available- however I booked the service last minute so that is understandable.

Daniel Molinares

Nov 19, 2016

I have been a customer at fields since 2009 when I purchased my first CPO BMW and from experience I can say without a doubt they are the best dealer I have ever visited. The courteous staff, inviting environment, beautiful showroom, and excellent sales representatives help ensure that Fields will make anyone feel at home.

jazzcat

Nov 19, 2016

The best service department by far!! Everyone there is very polite, knowledgeable and helpful. Richard Gaffney is the best service advisor and a tremendous asset to the Fields team!

Kh.Hussein

Nov 19, 2016

I'm happy and totally satisfied, it's a great place.Professional, honest, friendly and effective.The most important is , it's not a time consuming process.Thanks for the great experience

logw123

Nov 19, 2016

I took my car in yesterday to Fields BMW in Winter Park and had an amazing experience. Patti Rennie always takes care of me and was able to identify the problem and get it fixed within a short period of time. If you go here to service or buy a BMW, you will not regret it. And make sure to ask for Patti Rennie in the service department because she does an amazing job at taking care of her customers.

Mehdikhan

Nov 19, 2016

As usual I was greeted as I drove in then walked in and Richard Gaffney had all paper work ready and I got my loaner and was out of there in less than 5 minutes.

paula617

Nov 19, 2016

I was completely satisfied!! BMW IS THE BEST!!!I was so satisfied, Blane told me it would take at least 2 hours,so I went to the waiting room and had a lovely breakfast....I was pleasantly surprised when Blane came to tell me thatmy car was ready after about 1hr 30 minutes, ! Oil change etc.)Thank you BLANE!!!

uncle49thud

Nov 19, 2016

Patty took care of everything. I didn't have to think. Just drank coffee and enjoyed my Ipad and had a good lunch. What more can be said? I'm satisfied and happy

gaspar0219

Nov 16, 2016

Excellent service in reasonable time and the personnel is friendly and professional.The facilities are clean and the operation is well organized. The location of the dealership is also good.

jmojica

Nov 16, 2016

Matt Stephens is a huge asset. He is one of the main reasons I continue to go there. The gentleman you have serving food while people wait was horrible. I had my kids with me and he gave attitude that they wanted to eat a sandwich. I informed him they haven't had a sandwich because he stated it was one per person. I told him to count correctly before speaking. Then he brought out the sandwich with no lettuce or tomato for my kids. I asked him if they ran out and he said yes. Then he brings out another 2 sandwiches with lettuce and tomato for the next customer. I've spent a lot of money and time with BMW over the years. Did not like that one bit.

Mitchb

Nov 16, 2016

Terrific customer service great buying experience always attentive automotive repair service too ! Alan and Richard are a great team. Usually do t finance but did this time and both the rate and the finance team were totally seemless and professional.

Tian154

Nov 16, 2016

They have always treating me very well and they get things done perfectly I would say. I like the fact that they give you a loaner. That's a plus for me.and I would like to thanks my advisor Bill Schonfield for taking care of me and doing an excellent job in my car.

Vic tee

Nov 16, 2016

Service right up was quick , The service advisor was knowledgeable friendly and accommodating. Kudos to the fields team great job. Very friendly staff and I loved the waiting room. They even made me an omelette for breakfast which was awesome ...

Kerry and Linda ONeal

Nov 15, 2016

Richard Gaffney always thinks of his customer's and is a incredible attribute to your BMW service advisor. The best we've ever had anywhere.

John Curtis Burns

Nov 15, 2016

Blane Caulder was absolutely superb ensuring the recall work and upcoming services were completed in a timely and professional manner. I want him as a my full-time Service Manager!

jmn302

Nov 14, 2016

Although no one ever wants to spend money on a repair, working with Scott L. at this dealership makes you feel good about what is needed for your car to function as beautiful as a BMW should. They accommodate you with a loaner and/or rental all the time. They also do all they can to make sure anything you are needing that is in their purvey to assist with - it is done to your satisfaction.

Nancy

Nov 14, 2016

This was a maintenance visit. The staff and crew were wonderful! I don't think you should require a limit. I am done with writing anything.

frivera7776

Nov 11, 2016

I look forward to getting my car serviced because of the family atmosphere and great service. The work area is very comfortable. Thanks Richard Gaffney!!!

Jackiemantione

Nov 11, 2016

Patti was extremely helpful in explaining what needed to be done with my vehicle. She went above and beyond to make sure the experience was everything and more that I had expected.

Mr Baldwin

Nov 10, 2016

I was running late for my appointment and my service manager stayed until I showed up, the staff at Fields is the most dedicated staff I know. Also, BMW service is not expensive like everyone thinks. Completely worth it!

Melvin

Nov 10, 2016

Me. Mike Abney was my Service Associate. As is always the case, he is extremely Knowledgeable, very supportive and goes the extra mile to ensure that I have a great experience.I am grateful that he is my Service Associate.

Middleton123

Nov 10, 2016

GOOD EXPERIENCE AND I WOULD COME BACK FOR ANY WORK ON MY VEHICLE. EVERYTHING WAS CONVENIENT AND EVERYONE WAS PROFESSIONAL. THE WAIT TIME WAS NOT TOO BAD.

chite

Nov 9, 2016

Brought my car in for service and asked them to check the turbo because I was hearing a whine when I stepped on the gas. After a thorough checkout, they discovered it wasn't my turbo but my transmission. Patti was wonderful. Gave me a loaner and kept me informed on the repairs. I really enjoy working with her.

freddie

Nov 9, 2016

I was treated like I was a high priority by my advisor Scott , and by every other employee I encountered at Fields. Your customer service program is paying dividends.

WALTER KUBANY

Nov 9, 2016

This is our fourth occasion with Dennis Fergusson helping my wife and me select a BMW. Dennis never ceases to be more courteous and accommodating, as well as more convincing of our trust that he has our ultimate interest in mind. He is a keeper, as most certainly BMW World knows.

Wedding312

Nov 9, 2016

Richard accurately gave me my length of time that my car would be in service. I was provided a loaner vehicle as promised. I was promptly notified when my car was ready. Ideal service appointment that went smooth!

Joseph Gigliotti

Nov 8, 2016

Excellent service, wonderful facility, My experience was great and so was the food provided in the waiting area.

kbrown223

Nov 8, 2016

The experience was quick easy and painless my service advisor Scott Leitzke was very helpful and he kept me updated through the process. This was customer service at its best!

Mike530i

Nov 8, 2016

I went in to get my air bag replaced under a recall. They were ready for me at the scheduled time, and completed the work and a courtesy car wash in less than the estimated time. All the BMW people were very friendly and their waiting room was extremely comfortable. They were serving free breakfast when I arrived, so I had a good made-to-order omelette while I waited. I would definitely recommend this dealership, and will return for future service.

CarolynJ43

Nov 7, 2016

I travel over 50 miles from my home to the Fields BMW in Winter Park and am a "waiting" customer, so I very much appreciate when estimates for time to perform services are under actual elapsed time.

Drewett

Nov 6, 2016

Matt Stephens made sure my experience was perfect. In fact it was completed about an hour earlier than promised. Excellent as always.

Mikemo

Nov 6, 2016

Manager helpful, sales person top drawer and BMW genius very knowledgeable. Closing person also cheerful and nice which is always nice.Overall very nice experience.

My car

Nov 6, 2016

My 1st service experience I felt as if I wasn't a valued customers. My advisor wasn't around when I pick up my car no one talked to me about the repair. I payed my hard earned money to repair the problem and when I received my car the check engine light was stil on. Eventually they add another part which resolved the issues. My experience is a -2

sevice review

Nov 6, 2016

Customer service is always top notch. Always ready for me when I arrive and car is ready when promised. Really appreciate the service team as they make the experience enjoyable.

Skyline423

Nov 6, 2016

From the moment I came in to just browse to the moment I drove away with my brand new car, the experience was very smooth and simple.

VfromOrlando

Nov 6, 2016

Excellent service. Car was ready on time with scheduled covered service. All additional concerns were addressed on time including having all tires in stock that needed to be replaced.

carolyn raphaelson

Nov 5, 2016

prompt service both with respect to responding to my problem, and fixing the problem. excellent service overall as usual. patti always provides excellent service, and feedback..

Jpadilla

Nov 5, 2016

Awesome Service Advisor, Matt Stephens always goes above & beyond. Very knowledable, friendly & professional. Follows up and communicates very well. Appt staff always friendly, good cooks at the complimentary breakfast desk, Jim the 1st person we see when driving into service is always amazing, & the car washing team does a good job. A special member of the auto wash Dept found a money bank bag filled with cash reported it to his boss. Fields should recognize this very valuable team member for both his hard work and his integrity. Wow!! It renews your faith in people. His honesty will not be forgotten and I will remain deeply grateful for his kind and honest act. In part, Matt and members of the Fields team like this young man who turned in my company bank funds is in large part why you have a loyal customer in me.

AlleyCat

Nov 4, 2016

Everyone was so helpful and friendly as always!I will always have a special place in my heart for the man who sold me the car (Dennis) and everyone else at Fields BMW I have been in contact with since busy day. 2 thumbs up'

ombrie

Nov 4, 2016

Patty is very good and polite. Always helpful. I will continue to come back to Fields. Enjoy the cafeteria. I have now owned 4 BMW's since 2007.

Catie

Nov 3, 2016

Great service from Archie! I would definitely recommend fields bmw winter park

JD

Nov 3, 2016

For the 11 years that I have been servicing my BMW at Fields Winter Park, I can say that my expectations have been consistently exceeded. From the time you drive in to drop off your car for service, to the time you're car is returned to you, it is obvious that the desire of each staff member is to genuinely make your experience memorable. Blane Caulder, my service advisor, was courteous, knowledgeable, and professional. He's a true asset to your organization.A special thank you to Joe Allegra (Service Mgr.) & Richard Dupree (Service Tech Mgr.) whom both certainly recognize and practice the fine art of excellent customer service at Fields Winter Park.Sincerely,Jose De La Cruz

June Dog

Nov 3, 2016

Excellent service. Car was diagnosed with a bad battery but all other potential issues were evaluated. Loaner car, service advisor and the shop made this service experience very painless!!Great job Scott too!

No

Nov 3, 2016

Everything went very well, and quick. Appreciate the paperwork provided, but you might want to ask if folks want a print out for those that are unable to print at home through email.

Robert R

Nov 3, 2016

Great service advisor Patty Rennie made the drop off and loaner car very easy and quick. Service was done and car washed great overall job

teri88

Nov 3, 2016

Blaine was amazingly on it! Everything from attitude to service he went above and beyond. He should get a raise. It is hard to find someone so dedicated.

Tstarr3621

Nov 3, 2016

Patti as always, took very good care of us. She is the only one we like to work with. She possesses excellent customer service skills.

George Williston

Nov 2, 2016

ALWAYS the best of the best! From overall appearance, interaction with staff and great coffee!

Tom Holland

Nov 2, 2016

Recently moved to the Orlando area and took our 2016 X3 to Fields BMW for our 20k service. We were very happy with the service and facilities. We enjoyed our breakfast too!

1bmw

Nov 2, 2016

Thanks to Matt Stephens who made my experience just perfect. He is always professional and helpful. The staff at Fields BMW were all curious and professional.

Dltht411

Nov 2, 2016

Great experience as always. Friendly staff. Great amenities. Would recommend to friend. Hate it that this box forces the reviewer to say something. Seriously. This box needs to be chsnged

jsdubay

Nov 2, 2016

There are many reasons to buy a BMW but none greater then the follow through on service. Your dealership in Winter Park is by far the best I have come across ever. Being the Personal Assistant to a family with a multitude of vehicles I would like to comment directly on your service advisor Scott Leitzke who is not only a representative of yours but he is an Ambassador to the marque of BMW. He excels in making one feel comfortable in trouble waters and has always expedited the experience of getting one through the process of making an appointment; bringing the car in and then getting one back on the road again. In my orchestration of each day my staff has to be sure that all vehicles are ready for the family. When I bring the BMW to your dealership and return it to the family I know they will be safe and secure. Although we were having an issue with an engine light and brought it back for the 3rd time which was finally resolved. It is understood that technology as great as it is has it quirks. Yet somehow Scott makes one feels the anguish that surfaces on a repeat situation subsided to being part of the learning curve. He brings a decorum that softens the blow of a repeated scenario. But technology as great as it is has sometimes challenge the greatest minds. Scott breaks down in a cognitive way the steps that even though not necessary understood by a layman leaves one understanding the necessity of tackling and defeating the issue. A car is only a mechanical item and it is the soul of the dealership that brings its merit and worth. That is why I would recommend the Fields BMW dealership and in particular Scott in making it so comfortable in dealing with what one knows has to be done but hate doing.

Slider407

Oct 31, 2016

I have purchased multiple cars and most of my service experience's at other dealerships have been un pleasant. I actually enjoy taking my car to you guys for service.Matt as always is a pleasure to deal with. I have no complaints.

Kris Harkey

Oct 30, 2016

Very pleased with the overall experience. They even took me in on a walk in basis. Rectified my Brake warning light issue. Very professional and ernest personnel.

HerrPillow

Oct 30, 2016

This is the first time that I felt my little Z -4 was efficiently cared for. I have left there in the past with service feeling quite lighter in the wallet and paying for incomplete workmanship.My wife feels like she is always treated like a second class customer since it is "just an old 2003 Z-4" not one of the more recent automobiles. Saturday was a pleasant surprise from the moment I pulled up with your loaner vehicle, to check out,to the Z-4 waiting in plain sight when I walked out to the service area. Thank you.

Michellemhern

Oct 29, 2016

Excellent customer service, everyone who works at Fields BMW is very friendly, professional, and courteous. I would highly recommend this dealership for sales and service needs.

timd13

Oct 29, 2016

timely. great communication From Scotty to Richard, everyone knew what to do and how to do it therefor taking the guessing game out of it

Gene135

Oct 28, 2016

Blane's mastery of a 3rd party insurance claim was smooth and quick. The facility was clean and relaxing. BMW, you got a winner with Blane.

James and Deborah

Oct 28, 2016

Always well taken care of and very appreciative of all the effort made by everyone. Detailing has improved immensely. Had a hiccup and it was corrected quickly and with little inconvenience .

ProfDJ

Oct 28, 2016

Had been researching a number of automobile types on line for nearly a year. Gravitated to SUV/SAVs, and narrowed my search to Audi and BMW. Having distant family members who provide me with BMW 'loaners' during my yearly visits, I was already biased toward BMW quality, style and performance.I began searching and visiting BMW dealership websites across the country, and invariably my wide-net searches for specifically-configured BMW SAV models brought me to Fields BMW, Winter Park. My first phone conversation was with Tom Mikl, Client Advisor at Winter Park. Long story short within 4 weeks, and after two, 4-h round-trip journeys to Winter Park, I departed the dealership in a 2017 X3 35i, with a few extras including M Sport package. Very, very pleased! Tom M. was knowledgeable and well-versed in BMS specs. He facilitated a comfortable and smooth transaction and, in the end, I feel that I received a very fair deal. I have already recommended Winter Park Fields, and Client Advisor, Tom Mikl to friends and associates. Absolutely no regrets or buyers remorse about my decisions and purchase. Would do again in a heartbeat!

Rachel

Oct 27, 2016

Mike is extremely attentive and he communicates from the beginning to the end of the service. He's awesome!

Amad

Oct 27, 2016

I had a routine service done on my X1. Making the appointment was very easy and convemient. Intake was fast, and the sevice was completed in timely manner. Receiving the car was also fast and easy. I am fully satisfied with my experience.

Cynthiagill

Oct 27, 2016

Professional, accommodating and service delivered as promise. Richard made sure I received a loaner car during the time my car was being serviced. Informed me upon completion and I did not have to wait for my car when I arrived to pick it up.

Dale

Oct 27, 2016

Service Adviser Pati Kreider always provides exceptional Customer service. She listens well to ones needs, provides well-versed, professional, friendly information and follows up to insure the needs/concerns have been met. Furthermore, at Fields BMW, one can always be met with an inviting smile and helpful service; not to mention a delicious cup of coffee, a much needed refreshing bottled water or a tasty snack to get your day started off right. Oh yes, by the way, they treat your car like its their own, Thank you Fields for your genuine concern and remarkable service.

Tom Vittetow

Oct 27, 2016

Michael was great - as always. He is always quick to get me in and out of service. i really appreciate his professionalism. I will continue to come back to visit Michael.

Janeman

Oct 26, 2016

Came for service overall experience was good Got good bunch of guys in all departments and very good waiting area and it was nice to get some refreshments while waiting thanks

resinex

Oct 25, 2016

Fields did not disappoint once more. We are serviced there with congeniality and professionalism each time. The offices and grounds are clean and welcoming. Keep it up.

M

Oct 24, 2016

I brought my car in to replace an air bag and the dealer was able to have my car serviced first so I waited instead of dealing with the shuttle.

Melissa Metz

Oct 24, 2016

Dennis was great and helped my husband and I get into a car we really loved. This is our third time buying a car from Fields and we will be back in the future. Thank you.

angelbrenda24

Oct 24, 2016

I always am deeply satisfied with my experience at Fields BMW Winterpark especially when I service all of BMW vehicles. What's even more reassuring is that I have the best Service Advisor - Patti Rennie who is extremely kind, caring and attentive to my questions and. concerns. Pattie is exceptional as a BMW Service Advisor!The quality of service provided by BMW technicians is excellent as well! I will always have my BMWs service there!!!!

Jonathan

Oct 24, 2016

Wonderful job done by my service technician. In addition to replacing the faulty air bag he replaced a malfunctioning thermostat to fix my cooling system. The car was very clean when I picked it up.

Kim's BMW X6

Oct 24, 2016

Mike Abney is very knowledgeable and detailed explaining the service the vehicle requires. He gives 110% to the customer. Mike is an asset to "Fields" BMW.

peking

Oct 24, 2016

All were very helpful--The loaner car was dirty inside and out--Even the Gal that walked around it with me for dents said;" boy they could have given you a clean car"!!!

Omar Delgado

Oct 23, 2016

First time here and it was an amzing experience no hassle whats so ever plus they actually had the part in stock so had breakfast and lunch and car was done. Great job!!

Daphne77

Oct 23, 2016

Services at this location did not meet my expectations and nor were any efforts to fix the issue..Breakfast is good the car wash service is great! THe problem is when there is A problem the Service is Poor. Im very disappointed and i will not purchase or refer anyone to the Fields Winter Park Location

Ehrenberg,Elaine

Oct 23, 2016

The service I received was overall fine. I dropped my car off at my appointment time of 11:45. I was told it would be ready at 5:00. I received a call at 5:03 and was told the car was in line for a wash. I was asked if I would prefer to pick it up the next day. I said I would wait in the lounge for it. The car was ready at 5:50. The car was in for a replacement part that was defective.

green meanie

Oct 23, 2016

Had scraped a rim on a curb was going to replace the rim when my service man said to use the wheel guy to just have it fixed. Took it in and the rim is like new. He did a fantastic job!

John Thompson

Oct 23, 2016

Fields just does a great job of taking care of its customers. They are very courteous and professional and it is a pleasure doing business with them.

Mumdear

Oct 23, 2016

Received on time for my service appointment. Everyone is helpful and courteous. My service rep, Richard G is the best! My appointment was for a recall and I was given a courtesy car. The young woman who helped with the rental car was fast and very helpful. Thanks to the whole Fields family of employees! Patti Secrist

Pete

Oct 23, 2016

David Souza is the best. It's always a great experience every time I go here. I would highly recommend this dealership to family and friends.

Angel torrance

Oct 22, 2016

Overall, good service. The wait time to get a loaner needs to be reduced. 7 days is way too long. I could maybe understand 2-3 days wait time.

Disney girl

Oct 22, 2016

I brought my car in for a regular service and they found a nail in my tire that had not yet set off my sensor. I am so lucky they found this as part of checking my car or I could've been on I-4 when this got worse. They were able to replace my tire while I waited!And as always I appreciate that they do such a great job washing my car.

Michael

Oct 22, 2016

Had a problem w/my 2013 m5, which is out of warranty. Scott diagnosed the problem and fixed it. He's very professional and polite. I was stressed about the situation and he was very helpful!

Barbara

Oct 21, 2016

I am always treated well and my concerns are always addressed and resolved if there is a problem.I like the fact that when I come in For one thing, if additional service is needed or close to time to have it done, EVERYTHING is taken care of to ensure I DON'T have to make another trip. LOVE THAT! THANKS!I hate that I lost Jack Todd as my service advisor, but that was a good thing for Jack. I have no doubt he will do Fields well as the service manager there..CONGRATULATIONS JACK!Thanks again. For taking such good care of my vehicle!Barbara Hawkins

Junesinfl

Oct 20, 2016

Thank you for your service on my car. And I love that you always return it clean and shiny too. I really appreciate that about your service

Pete

Oct 19, 2016

Everyone was very helpful and the work was completed as explained. The car was taken on time and was ready on time. Very good experience.

greyghost

Oct 18, 2016

Scott and everyone were great. I appreciated the followup and communication. My car was returned in a reasonable time-given the interruption of Hurricane Matthew.

Troy Beasley

Oct 18, 2016

Thank you Pattie for the attention to the details during my latest service....You are the bestKeep up the great work~All the best,Troy Beasley

Christopher Rossi

Oct 14, 2016

My service representative, Blane, was outstanding! My vehicle was with the dealership for about a week for various warranty repairs and the installation of new tires. (This length of time was partly due to the arrival of Hurricane Matthew). Blane was detailed in answering all my questions, spend ample time explaining the services needed, and made informative recommendations concerning all aspects of the services that were performed (including sound recommendations concerning my purchase of new tires). Blane also regularly kept me well up to date by phone/text concerning the status of my vehicle. I greatly appreciate Blane's assistance and attentiveness, and wish to commend him for his fine work.

UGOT2NOME

Oct 14, 2016

Fields BMW waiting area is really well designed to make your visit and wait less painful. They have a full fledged cafeteria and coffee area at your disposal while you wait.

Katerina Kurbatova

Oct 13, 2016

Had an issue with previous detail of my vehicle. Bill took care it and made sure that my car was clean. Also, had an oil change and some other minor fixings.Bill is an excellent in customer service and making sure customer is happy.

Mrsvivi

Oct 13, 2016

Excellent service . David Susa went out of his way to get my car repaired and serviced.

Still in search of the ultimate service experience

Oct 12, 2016

While my service experience has improved thanks to the BEST Service agent (Matthew Roberts) I have encountered at Fields BMW of Winter Park. Matthew himself was phenomenal and provided excellent customer service. It remains evident to me that the service agents do not have the tools necessary to provide the Ultimate Service experience for the Ultimate driving machine. In particular, Service agents should not be so overbooked that scheduled appointments cannot be met at the prescribed time. Fields BMW should be able to take advantage of analytics to make sure overcommitment of all service personnel does not take place and accurate (not to exceed) completion times can be provided using rich analytics.

Jerry

Oct 6, 2016

Best customer service, Matthew Roberts is excellent and follows up after any service.

Joan L

Oct 2, 2016

Great experience, friendly staff. Got my appointment set and was immediately greeted when I arrived. My service was completed quickly. While I waited, I enjoyed coffee and a omelette and was able to work in their comfortable lounge area. Love my BMW dealer!

Julie

Oct 1, 2016

Wonderful service and great waiting area. They even serve lunch!

Yiwen Zhuang

Oct 1, 2016

We always do maintenance or repair our BMW X5 in BMW Winter Park. My service agent is Michael Abney. He is so nice. He offers us a timely and perfect service.

Darald

Sep 29, 2016

Always a first class hassle free experience!!Gaffney is the BEST!!

Brooke Swartzlander

Sep 26, 2016

My service advisor Matt Stephens always goes above and beyond to make my experience getting my car service a great one! Thank you Matt and thank you Ray, the technician who did the work!

James Sosso

Sep 26, 2016

I was very impressed with the dealership and its staff. I went here to purchase a used 5 series. The salespeople were honest, helpful, and did not pressure me into purchasing something. The used cars I looked at were in execellent (almost new) condition. The sales experience was smooth amd well coordinated. I would highly recommend this dealership to anyone searching for a new or used car!

Jean-Luc

Sep 26, 2016

Outstanding consumer service, with complementary breakfast, wifi while waiting

Trry

Sep 26, 2016

My contact, Scott L., was excellent at communicating with me and made sure I was happy before getting back on the road.

Jsiojo1

Sep 26, 2016

Service was fast and accurate and happy with the resultCustomer service was helpful and clean environment Service advisor will update you what was going on and very consistent and thank you very much

Maria T. Crespi

Sep 25, 2016

Bill Schorfield was very helpful and patient listtening to my questions. Thanks!

RB

Sep 22, 2016

Matt Stephenson is the man! Excellent facilities for customer comfort.

Victoria Vighetto

Sep 22, 2016

Blain is great! He was great at fitting me in during an emergency. I appreciate his flexibility, sense of urgency and professionalism.

Bob Schwetje

Sep 21, 2016

Excellent service on my annual maintenance service

Holly

Sep 21, 2016

Richard Gaffney always goes above and beyond when I take my car in for service. He gets me in and out fast when I leave the car then keeps me updated on any repairs that need to be done. He's very honest and I know if he tells me something needs to be done I can trust that!

Patricia Fernandes-Diniz

Sep 21, 2016

My service technician, Richard Gaffney never disappoints me and provides excellent service.

RWP

Sep 21, 2016

Bob the service writer and Brian the tech were courteous, respectful, knowledgeable

Phantomphlyer

Sep 21, 2016

Over the last 4 years or so, it seems our NJ purchased X5's have developed a taste for Fields BMW service.....reaching their service levels while we are visiting the Orlando Area.The '16 X5 needed it's inaugural service just last week and we scheduled the appointment to match our convenience and received outstanding service and support from Service Advisor Mike Carley! In and out with minimal timing and a really client friendly attitude.Nothing like a fully serviced, freshly cleaned BMW! Looking forward to moving to the area this winter, and having Mike and crew service my 'baby' - E39 M5!Thanks Mike, for a great "Ultimate Service' Experience!

Sam Lemaster

Sep 13, 2016

My service advisor Scott did a terrific job. I couldn't ask for better service and will continue to bring my car here for service.

Z. Akins

Sep 11, 2016

My technician was very thorough and explained in detail the service needed for my used 328i. I went in for brake fluid servicing but discovered my vehicle was overdue an oil change by 32,000 miles. The vehicle indicator was displaying a future date for the oil change. My technician reviewed the entire service history of the car, prior to my purchase date and recommended immediate oil service. I appreciate his honesty and thorough review. I didn't feel as if I was being manipulated, as many women have experienced. I trust the service team of Fields Winter Park and believe they are committed to excellence.

Antonio Feroce

Sep 10, 2016

Good work on oil change and replacement of spark plugs and air filter

B. Watson

Sep 9, 2016

I have purchased two fantastic BMW's from Fields. My drive is from The Villages in lady Lake but the product and service rendered is worth the long drive and time. Thumbs up for Bill my service advisor and the whole staff at Winter Park.

Terry

Sep 8, 2016

Services was good a little pricey but overall was good.dealership always clean.patty my advisor was excellent as always

Angela

Sep 7, 2016

My car needed to be serviced and inspected bill was my point of contact and he did a marvelous job very kind personal thanks Bill

Joseph Oddo

Sep 2, 2016

Pati in the service department is an awesome representation of your dealership. She is extremely service oriented and very thoughtful. She always goes above and beyond to be helpful!

Lark W

Sep 2, 2016

Scott handled my service in a very timely and professional manner.

Sonny

Aug 31, 2016

The service advisor was very accommodating. He accepted a picture of a discount coupon from the other store. I will definitely go back to this location for service.

Jill Meunier

Aug 30, 2016

Fields BMW GAVE US OUTSTANDING SERVICE WHEN WE BOUGHT OUR X6. We plan on being repeat customers in the future.

Mr Fabian Cadavid

Aug 29, 2016

The vehicle has a vibration between 60-75 mph, with a slight pulling to the right. Had vehicle serviced and the problem has not been rectified and the pull to the right is much more noticeable. We traded a 2008 Nissan Pathfinder for a newer X5. So far our Nissan rode much better. I know the X5 is a much better vehicle and I'm sure fields will rectify this problem.

Phillip Ludewig

Aug 29, 2016

Great service, very friendly and professional. Patti is great to work with.

Tim W

Aug 29, 2016

Richard Gaffney was a true professional who kept me informed on the needs of the service to correct the concerns. Additionally, two young men, David and Nick were courteous and considerate in ensuring the car was in perfect condition ups pick up! Thumbs up to this service dept!!

CS Walton

Aug 28, 2016

My experience at Fields BMW was excellent. Richard is professional, friendly, and knowledgeable! A very positive experience, to say the least.

Miguel A. Del Villar

Aug 28, 2016

Great experience and outstanding customer service.

Sen Shivamoggi

Aug 28, 2016

David Susa is the very best service manager I have worked with in my 30 year vehicle driving experience. He is very competent and such a wonderful person to work. He is a great asset to Fields BMW.

Anthony Beshere

Aug 26, 2016

Great A+ Service as usual with Matt Stephens! I plan on buying my next car from Fields and would highly recommend this dealershis.

Anonymous

Aug 24, 2016

I brought my BMW here for a regular tune-up, and also shopped a little to research a pre-owned BMW. Every repair person I've dealt with has been incredibly friendly and didn't try to "add on" unnecessary repairs/expenses. Also did a test drive and the salesman was great as was the person who showed us how to use the car. Pleasant experience all around and would highly recommend. Plus - on site chef :)

Michael

Aug 24, 2016

8/24/16First off, Scott is the greatest! He's patient, caring and wants to be the best help he can be. In this situation, repairing my tire was important. Scott was a huge explaining my options. He took the time to make sure I understood everything.Scott is one stellar guy! Keep him happy! Michael S.Wonderful experience

Curtis

Aug 23, 2016

Great service and friendly staff always willing to help!

Cecil

Aug 22, 2016

I have been a customer at Fields for more than 10 years. They always provide Execellent service.

Lealie

Aug 20, 2016

Thank uuu for the incredible BMW experience, had bad oil leak on way to :Disney and was so happy to have Mike assist me with service of vehicle!

Nick Houston

Aug 18, 2016

Very pleased with the service. Very thorough and professional.

David Hudak

Aug 15, 2016

My Service Advisor David Susa was very professional and kept me well informed regarding the repairs being made to my vehicle.

Y, L

Aug 15, 2016

Great service great experience! The service was efficient and convenient! I spent very little time waiting. The entire process was painless and pleasant.

Jerrell loudon

Aug 12, 2016

Bobby is the greatestHe took care of me immediately and sent me on my way in 30 mi UtesSmooth ha delving of my little problem

Susan Panos

Aug 12, 2016

As always, Richard Gafney , my service rep was on the ball so my repairs were done quickly and the car was back to me, freshly detailed and ready to hit the road. Richard always does the prep work so my time at the dealership is minimal and I can get on my way. Way to go Richard!

Hector Nazario

Aug 10, 2016

Best advisor ever!!! Mr. Avney was very proactive in getting me the service I needed for my car. He let me know what was the next maintenance service my car needed and review my service history with me.

Amanda patel

Aug 9, 2016

Great experience as always Matt Stepend always takes care of me and my husbands vehicles

Aaron Bouie

Aug 7, 2016

Jack did a great job on the repairs on my car and accommodations of a loaner vehicle. Thanks for the great service.

Barnes Suzanne

Aug 6, 2016

We are on our 5th BMW and looking for 3 more! Very happy

Clifton D. Butler

Aug 6, 2016

While visiting from Maryland then entire team made sure that my family was taken care of and back on the road to Maryland the same day. This was truly diamond level customer service, and I am very appreciative of my vehicle repair/maintenance and the personal attention given to us. The dealership provided us with a loaner to enjoy get our kids to their last event while our car was in service and when we returned, they already had our car ready for our 11 hour drive. The team was simply AMAZING! The dealership was a beautiful facility and even offered me breakfast while I waited. Thank you all so much!

Cristian Zuluaga

Aug 6, 2016

Mathew was great. I have never had such a great experience taking my car to get serviced.

Nadjs

Aug 6, 2016

Jack T. makes it easy and fast, every time. Thank you for all!

Ann Parrish

Aug 4, 2016

The service writer had everything taken care of, kept me aware of things being done, and my keys and paperwork were brought to me. Then, they delivered my clean car to me. Mike Abney did a great job of coordinating my service.

Cindy Jones

Aug 4, 2016

David Sousa is always very professional and pleasant to work with. In fact, all the personnel I encountered were friendly and accommodating.

Lou Rivera

Aug 4, 2016

Once again Matt fully explained the repairs needed on this visit. As always very professional and helpful.

Peggy

Jul 30, 2016

Always good service at Fields. Job completed as scheduled and the car washed as stated

Herman Chaparro

Jul 29, 2016

The way that Pati treats her customers is exceptional. Always tries to accommodate your needs

RALPH FROM WINDERMERE,FL.

Jul 28, 2016

My salesman Steve Tolar, my service advisor, Matt Stephens and the service manager, Joe Allegraare all GREAT GUYS!!I buy all of my BMW'S from them and they always treat me right!Keep up all the GREAT work................Thanks, Ralph.

Marco

Jul 27, 2016

Top notch service throughout. From the service consultant to the shuttle driver.

Mrs. Joseph

Jul 25, 2016

I met with Jaxk Todd, he was very professional and courteous. This was my first visit at this dealership but it definitely won't be the last. Thanks Jack for your excellent customer service skills!

Matt Johnson

Jul 24, 2016

The experience with BMW was first-rate very happy I went there .

Gary Davis

Jul 22, 2016

Routine service and my Rep Jack is one of the best. Highly professional and always communicates from start to finish

Nhat Nguyen

Jul 22, 2016

Overall rating is 5 stars because the dealership team delivered the paperwork fast!Everybody was great!!

Daniel Wilson

Jul 20, 2016

I love fields, thanks to Russ Fowler in sales and Jack Todd in service. I will never go anywhere else because of these two AMAZING people!!!!!!! Thank you, DanielWilson

Joe

Jul 20, 2016

Awesome as usual, service good, front desk great. Only issue was that my car was complete on a Tuesday but could not pick up until Friday as I was away on business travel. The car was dirty and not re washed for my pickup. Matthew stephens was awesome

Mike Cramer

Jul 20, 2016

I needed a new battery, As always, Matt took care of me and worked me in. Always a pleasure.

Pam Jones

Jul 20, 2016

I always receive top service from Fields. My car is no longer under the new car service warranty and I know there are less expensive service options but I wouldn't trust it to anyone else. Thank you.

Tom917

Jul 18, 2016

Purchased on a Sunday BMW certified 2013 320i. Noticed smell and stains on carpet and floor when picked up and thought that may be causing chemical smell in vehicle. The following week smell still there and my wife took back in suggesting they change cabin filter or do something about smell. Several hours later and treating my wife poorly and doing nothing - plus having 3 different salesman representing themselves as Sales Managers, they suggested plug in to handle odor! When we asked about another vehicle that we had originally looked at, the pricing came back much higher and it was apparent we would lose significant money on car we had to move to different vehicle even though only couple days had past. Should have trusted the negative reviews on yelp. I had recently sold my Mercedes and this was first BMW I had ever purchased. This will be last time I purchase vehicle from this dealership.

Thomas L Roman

Jul 18, 2016

I sold my Mercedes and came to this dealer. Bought certified pre-owned and returned couple days later due to smell. Wife was treated horribly

Kyle

Jul 16, 2016

Easy to make an appointment. Pleasant staff. Great service.

Sheila Saldana

Jul 15, 2016

Amazing service, Richard Gaffney never disappoints

Usavadee Gowder

Jul 15, 2016

There can be no better BMW dealership. Everything the best including Justin, my salesman.

Amy

Jul 9, 2016

Always a pleasure getting the car serviced and courtesy washed.

Gene Letterio

Jul 9, 2016

Best I've ever had. Scheduling, follow up, greeting, service advisor, facility, knowledge, workmanship. My dealership for life in sales & maintenance, for my family and business. Definitely a 5 Star experience

Jacqueline Padilla Marrs

Jul 2, 2016

When you purchase a luxury vehicle you expect a high level of service, and a great experience, this is certainly the case at Feilds WinterPark. From the gentlemen who direct me while parking and welcome me upon arrival, most definitely with our Service Advisor, Matt Stephens who not only "gets" great customer service, he is extremely knowleable, a great communicator, friendly & personable and genuinely is grateful for our loyalty to Feilds & him, he's definitely an asset to this company and someone we trust (& in large part purchased a 2nd Bimer because of him), then of course there are the cooks, cashier and rental car desk agent all that thankfully drink the same koolaid of providing friendly, helpful service making a painless trip for routine maintenance and a excellent overall experience! Great job guys!!

Nelson

Jul 2, 2016

Hands down the best buying experience I've ever had. Jim was a pleasure to work with.

Allen Petrella

Jul 1, 2016

Excellent!!! Super dealership! Next BMW will come from here!

Alin

Jun 30, 2016

Great experience. I took my car for regular maintenance. I did not have an appointment and they took care of me right away. Thank you

Kathy Feltus

Jun 30, 2016

My service rep, David Sousa, is excellent! He was out sick, though when I first called to set up the appt. and it took me 24 hours to make the appt. and then get confirmation on the price. That is why I gave 4/5 on customer service.Everything else was fine; car was done on time, all service and diagnostics clearly explained.Apparently, contingency plans need to be reviewed for procedure when a rep is out of the office.I am use to more efficient service at any BMW.

Laurie Morgan

Jun 30, 2016

Patti is ALWAYS FANTASTIC!!! She always takes great care of me! One thing to note was that the dealership had my car for 11 days, and should've only had it for 3 or 4.

Troy

Jun 29, 2016

Patti does an amazing job and really makes the experience personable. She is great and goes above and beyond.

Milly

Jun 28, 2016

Went in for regular maintenance. Took longer than anticipated, but time went by fast while eating and watching the movie. My son never complained, so that was a good sign!

Kent Taylor

Jun 27, 2016

Need to bring back comfortable desk chairs for computer work stations in waiting are. They use to be ergonomic and comfortable with castors. What happened? Please bring these back!!

Andrea crescioni

Jun 26, 2016

Jessica lima was awesome and had so much patience i would recommend her to anyone that wants to purchase a bmw.

Steve Barnhart

Jun 26, 2016

Robert Jones BMW Genius does an excellent job. I also really appreciate Jack in service taking care of me - he's great. I also appreciate the meals you provide - very nice touch.

Andrea

Jun 23, 2016

I got my car serviced and my service advisor Richard Gaffney is amazing. He always treats me extremely nice, gives me excellent service and I trust him when he is telling me about any issues or concerns with my car. I'm always happy with my service. Thank you. Andrea Morrison

Jim Mahoney

Jun 20, 2016

Hello,Blane Caulder was the Service Advisor who handled my routine maintenance appointment; although Ive typically had great service at Fields, Blane went above and beyond to help me get this appointment scheduled within a very narrow window that i had available; additionally, he did so with minimal notice from me, and did so after following up with me to ensure that i remembered the required service. He's a very personable, but professional advisor, and i was very grateful for his willingness to work with my scheduling issues. Great experience with Fields' service.

Anthony Guzzardo

Jun 19, 2016

David Susa, my service advisor was awesome. Had my car ready earlier than expected and provided great Customer service!

Joanna Macaluso

Jun 19, 2016

I took my car in for service for an oil change and I explained some other issues/bugs I was having. My service advisor informed me that it was probably due to a software update and that would take several hours. He provided a rental car that was covered and my car was repaired the next day. The update seems to have taken care of the bugs with the air and radio. My oil was changed and car washed. I enjoyed a nice lunch when I picked up my car and everyone at Winter Park Fields BMW is very helpful and friendly!

Lanita Small

Jun 19, 2016

I will not take my car to another dealer. The staff is always pleasant and very knowledgeable. My consultant Jack Todd makes sure I know and understand the work being done on my car. I'm always treated with respect. At Fields BMW Winter Park you get nothing less then "Top Notch Customer Service". Love you guys!Lanita Small

Meryem Baamrani

Jun 19, 2016

Manny, the sales person went above and beyond to find me the perfect car. Thank you!

G Wade

Jun 18, 2016

My Service Advisor, Richard Gaffney explained what they would be doing the locate the source of my problem and offered several options for transportation assistance. I was not sold parts that I didn't need and the car was finished on time and it had been washed and cleaned and vacuumed inside. I have been to Field's before and received the same quality of service then as well. I am very happy.

Patricia Jackson

Jun 17, 2016

Patty was so very helpful. She gave me options for my tires and also helped me with a rental since my vehicle was not finished by when I had to leave.

Todd kachel

Jun 17, 2016

David was very helpful I would like to thank him again and I will be back in future

Phillip

Jun 14, 2016

Have been costumers of this dealership and we have been treated always with curtosy and in a professional way.

Tracy

Jun 14, 2016

I received great service at Fields BMW. The process was seamless and efficiently.

Jane Tomlinson

Jun 13, 2016

Blaine Caulder is my service manager and he is so thorough, caring and conscientious. I feel very safe and confident about my X3 in his hands. I hope to be a BMW owner all my life...Thank you!

Genesis

Jun 10, 2016

Kevin was great! Was very helpful and did everything he could so I could leave with a car would recommend this dealer 100% everyone is great!

Dr Patel

Jun 8, 2016

I was due for my first service, my sales associate called me setup my appointment and even picked up the car from my office and returned it within a few hours. Now that is service. Thanks so much Hugh and the service team!

Christie Schatz

Jun 7, 2016

Matt Stephens is alwasy very accommodating and helps me when needed. All I need to do is show up and he bends over backwards! Thank you Matt!

F ELBABA

Jun 7, 2016

Service was perfect Very satisfied for the details performedWarm welcome for the appointmentExcellent follow up and very professionalTill the end of service.Remarkable car loaner courtesy.

Barbara Morris

Jun 5, 2016

My overall experience was wonderful. I came in for service and my service person was great. He was courteous and respectful. He explained what we were to expect and it was on time. I requested him from a previous service encounter and will request him again.

joni

Jun 5, 2016

Everyone was very helpful with helping us pick/design a new BMW lease! I would highly recommend them for use in the future!

Janet Loveland allen

Jun 3, 2016

Pattie gave us wonderful service, as always. Janet Allen

Logan Weyand

Jun 3, 2016

I had a great experience at Field's BMW. My representative Patti was amazing and always takes care of me. I would highly recommend going here!

Lynetta Steed

Jun 2, 2016

Mark at Fields BMW in Winter Park was an amazing sales person! He worked with me in the manner I needed. He even. Some in on his day off in the middle of his move to close. :)

Peter/ Lorna Wales

Jun 2, 2016

Great experience as always . Only one comment. There is never anyone outside when I drop the car off. I feel it would be better to have a reception desk inside. This time I was expected to wait outside in 90 heat.

VG

May 30, 2016

After visiting over 5 named dealers, I purchased my car from fields due the following reasons:1. Responsiveness of the sales associate.2. High level of product knowledge from the staff.3. Excellent customer service and accommodation.

Jerry Richard

May 28, 2016

Matt is always helpful, he should be rewarded. Everytime I call him he know she exactly what I'm talking about.

Ang Li

May 27, 2016

It was good. A

Jon

May 27, 2016

Excellent service with Matt Stephens at Fields BMW. Highly recommend.

Lin

May 27, 2016

Jessica was very helpful and responsive, very good service. We had a good experience with her.

Pat Broderick

May 27, 2016

It was time for warranty maintenance and BMW contacted me to schedule. It was easy, friendly and professional. My advisor, Matt Stephens, was also pleasant. I was greeted with a smile and a few minutes were to go over the car and work to be performed. Matt inquired as to my satisfaction with the car, any issues and my day. I like it when expectations are met with such satisfying results. Thanks Matt for another great BMW Service visit.

Sarah M.

May 27, 2016

Fields Winter Park is absolutely wonderful in every way. From the pristine condition of their building to the friendly, knowledgable, & hardworking service team. I live in Clearwater (a little over 2 hours away) and found out about a work trip to Orlando last minute. I called fields and they squeezed in an oil change for me last minute, including giving me a loaner car to attend my work event! Matthew is my service advisor and he always goes above and beyond. I took my car for service 1 time to a local dealership and they ended up breaking my A/C & having to replace the whole front panel in my car. They also made me pay to rent a car and did not provide me with a loaner. Needless to say the 2 hour drive for the quality, quick, & friendly service is WELL worth it. Great job Fields!!!

Stacey Panepinto

May 27, 2016

Great service! Blane in the service dept is very professional, knowledgable and quite eff

Picky guy

May 26, 2016

Jack Todd always takes care of me quickly and professionally.

Felix

May 24, 2016

The Fields BMW experience makes you proud to be a BMW owner!

Lennox Grant

May 20, 2016

Great service. Patty made sure I am completely satisfied

Dawn Linn Todd

May 19, 2016

Always a great experience. The rental car fantastic!

Thanx Mike

May 19, 2016

I go out of my way to this dealer because of Mike Abney.He provides excellent service thanx Mike

McKenzie Cox

May 18, 2016

Blane valet my car they replaced my ac and provided me with a loaner for the week. I am very satisfied with my service

DEBBIE

May 17, 2016

Richard as always did an exceptional job in processing the service of my car

Jill S.

May 17, 2016

My latest service experience was excellent. Matt Roberts did a great job of communicating the progress of the repairs and the loaner car made the whole process painless!Thanks Fields!

Carlos Gonzalez

May 13, 2016

Matt Stephens is the best service advisor. He knows how to take care of his clients. Very professional and knowledgeable.

Christopher

May 11, 2016

Matt Stevens is best service provider. Always get things done right

Deborah

May 10, 2016

Great customer service It is a chore to get my car worked on I am a pretty busy person but I always don't mind it as much when I get to the fields dealership due to the friendly staff and of course the nice lunch I receive I get to sit and relax a bit and my car gets done on time and sometimes a bit earlier so it works for me .

Aaron Bouie

May 8, 2016

I have been to two other BMW dealerships for repair and service and oil changes and i have never seen one like this one. The atmosphere was great and well and the customer service and repairs. They will definitely have me as a customer for service and or repairs in the future. I will definitely recommend them to others. Top service from top people. Greatest experience I've had with BMW.

Shirley Deiger

May 8, 2016

Matthew did an excellent job checking me in. I ask him about our other car, if he could pull up our last repair invoice, so we could pull up the mileage. . He did it within seconds which be a big help in the finance office.for us. Our first encounter with each other was a #10. He was GREAT!!!!

Thomas N

May 8, 2016

Excellent service. Patti has been my service advisor for 2 years. She is what all employees should emulate.

Kathleen Holihan

May 7, 2016

Always a pleasure to work with Patty. The car was in for service and I was notified quickly of any other problems or concerns. The car was ready when promised, washed and cleaned as usual. The drop off and pick up were efficient and quick

Luis

May 6, 2016

Awesome :) Jamie improved customer service improvement. She was all the way to the extra mile. Every question had a right answer. It was like she knew how to make us feel happy with our new car before we knew lolThank you very much and for sure our next new car will be at fields bmw

Ron

May 6, 2016

BMW of Winter Park has always taken good care of my car and me!

Kathleen J.

May 4, 2016

Great customer service. Very detailed about explaining service done to my car. I would recommend this dealership to other BMW owners.

Stewart

May 3, 2016

Had a flat. Rich from service department went above and beyond to get car fixed and cleaned. Delearship picked me up from work and took me back to pick up car. I was in and out in minutes

gwen

Apr 29, 2016

Had excellent service from my new service advisor Scott, he kept me up to date on my repair and my car was done a day early!

Carlos

Apr 24, 2016

Brought my car to have it service. I am completely satisfied.Thank you

Tina McFarland

Apr 24, 2016

My BMW was delivered to me on my birthday as a surprise from my husband!!!! It was gorgeous! The sales rep that delivered it was AWESOME, explaining all the great options of my 535i. He spent 2 hours with us, answering all our questions. What an unbelievable experience!! My husband also purchased a maintenance package for me, so I would have no worries with my car. I took it in for the first time, as the water in my windshield washers was coming out very poorly. I made my appointment, and brought my car in. I was in and out of the dealership in 15 minutes with the loaner car they provided. They fixed my car, updated my computer, did an oil change and filter change 2 months early so I would not have to come back on, and washed my car. They called me the next morning to come and get my car at my convenience. I am 60 years old, and have never had car service like this anywhere. What a treat! Thank you Fields BMW! You guys are are a class act!

Kevin

Apr 23, 2016

Needed wheel alignment since I changed tires and really didn't want to drive too many Mike's without alignment. Scheduling folks said no appointments available till a week after. I requested them to connect me with Jack Todd and as usual he understood my situation and asked me to drop by same day. Car was done by eod with excellent wheel alignment work compared to any other place. He always is courteous , helping and never pushy on adding more things without customer education on why additional work is needed. Thanks Jack!

Edner

Apr 21, 2016

My service advisor Mr. Todd is a great man. He took care of my car. Very open for questions and very knowledgeable. Thanks Fields BMW Winter Park

M4

Apr 21, 2016

Blaine is the best. Squeezed me in for service and got me out quick! Excellent professionalism as well!

Mb

Apr 21, 2016

Great service with Jack Todd for taking care of everything!! Thank you!!

Waiting for the ultimate servicing experience

Apr 21, 2016

Before I begin this review you must understand that I owned my last car for over a decade and had nothing but positive servicing experiences with them. That being said I've owned my BMW 550i for six months. I've been to Fileds BMW of Winter Park for a repair and a servicing. Both times I felt rushed by the service advisors and both events were VERY transactional, almost as though the service advisors have more clients to attend to than they can handle. While I am happy about the repairs/services themselves, I have been underwhelmed by the service advisors effort to earn my loyalty. I hope this changes so the the service experience matches the driving experience in the "ultimate driving machine".

Jolette Morales

Apr 20, 2016

The treat me like family!! Kent was very patience with us, a delivered the best guest services!!love my new cart

Richard Kanyago

Apr 20, 2016

No advisor was assigned despite a prior appointment. I had to wait for an available advisor making the appointment process pointless. I did receive wonderful service once I was assisted by an advisor. I am very disturbed though with the pricing of a wiring harness that is known to fail. This item should be reasonably priced based on the known failure rate if its not on the recall list. Original quality of the wiring was poor.

Herb Milner

Apr 17, 2016

Richard is the best service advisor we have ever have. He takes great care of detail and makes sure we are 100% satisfied

Lora

Apr 17, 2016

Amazing service experience. Friendly staff & Richard is awesome to work with !

Dilip Parihar

Apr 16, 2016

Best experience as usual.Michael Abney was my advisor, he took care of everything on time (9.30 am), no wait time and upon review of my service usage combined an oil change & overall check up.The resting area was enjoyable, clean and efficient. We had a sandwich & a coffee and by 1.05 PM, my vehicle was ready to pick up and I were on our way home.Great courtesy car wash & very kind shuttle services.Looking forward for our next schedule.Dilip

John Pinkerton

Apr 16, 2016

Excellent experience. My car was returned exactly when they said.

Lynn

Apr 16, 2016

Blane was very helpful. The communication during the repairs was excellent

Amy

Apr 8, 2016

I always have a great experience at Fields and truly appreciate Pati, my service manager.

Eduardo Barraza

Apr 8, 2016

Excelent customer service, professional environment!!!

W N Shook

Apr 8, 2016

They are a quality organization and work hard to accommodate our busy schedules.

Joe Snavely

Apr 5, 2016

Michael Abney always does a great job as service manager.

Denese Carty

Mar 31, 2016

David Suza always does a great job for me and my family.

Nadine Barnett

Mar 31, 2016

Matt Stephens did an excellent job as always . I love Fields BMW and their amazing staff. Always courteous and professional, prompt efficient service and so helpful. I am on my 4th BMW with Fields and will definitely continue to use this location for my automobile needs. Great service, great job!

Pamela Jones

Mar 31, 2016

I had to come in for emergency repair and the service department was super busy. I had minimal wait and everyone was as friendly and courteous as could be. Great customer service. Thank you.

Bill

Mar 30, 2016

Good work wa done the people are professional. Waiting time was a little longer than planned for, but it was because there were items added that we re not the reason I went to the dealer. All free with my service agreement which is always nice.

Joyce

Mar 30, 2016

Customer service was great. Everyone was courteous especially Matthew Roberts. Matthew was very kind.

Louise lipton

Mar 29, 2016

Thank you for your always great customer service and speed with servicing my car. It's always relaxing and comfortable to hang out while my car is being serviced. Great coffee and breakfast! Jack has dealt with servicing my car for a few years now, he is great!

Jamil Winston

Mar 28, 2016

Service advisor, Mr. Richard Gaffeny is a true professional and a great asset to your organization. He meet all my expectations and ensured I was able to get in and out with no problems. Very much appreciated.

jim

Mar 26, 2016

quick service, fit us in from a call the day before. no problems.

Marianne Diouf

Mar 26, 2016

The waiting area had wonderful snacks and lunch. My service advisor was professional and on time the overall Service was great!

Andrew R

Mar 25, 2016

The BMW service is always stellar and Mike Abney provides excellent customer service.

EmyM

Mar 25, 2016

If you ever need any kind of service or repair for your BMW look for Jack Todd at the BMW Winter Park location. His service is outstanding. Highly recommending!

Lavonna

Mar 25, 2016

I know, even after 3+ years, can always call on Patti when I have a BMW question or service. Having a wonderful dealership experience, a strong knowledgable service rep, makes me happy with my choices and most importantly I can enjoy my extraordinary driving machine!

West Orlando Pediatrics

Mar 24, 2016

Great service. Car rental service subpar treatment.

Algernon wallace

Mar 23, 2016

This is hands down the beat dealership I've ever been too. I've been to many and different states and parts of the US and this one with the complementary breakfast and lunch is a first. Car wash and repair in the right timely manner, and never tried recommending useless thing as I've been through many times before.

Barbara "Bobbie" Santos

Mar 22, 2016

Fields BMW has always treated me fairly and with respect. I am very pleased with the service they have given me, and my Service Rep., Matt Stephens, couldn't be any better. Matt, and my salesm.person, Justin Rowe, make dealing with Fields a pleasant experience. They both go above and beyond.

Zuly

Mar 21, 2016

Matt Stevens was very attentive to my needs.Thank you for making this process pleasant and quicklyZuly Rivera

Brenda Diaz & Angel Diaz

Mar 20, 2016

Fields BMW Winter Park - Best dealership to get your BMW service especially by My Service Advisor Patti Rennie. Service provided is as always exceptional. I always take my 3 BMWs for service there (which all were purchased at Fields BMW Winter Park) because of the friendly welcoming atmosphere....Moreover the caring and considerate manner which I receive from my Service Advisor Patti Rennie and the BMW techs who work on all of my BMWs.The Winter Park dealership is quite exceptional for its Customer service, quality of repair, and the overall appearance and accommodations of its facilities! *****With kindest regards,Brenda & Angel Diaz

Kimberly Rasberry

Mar 20, 2016

Our service adviser was very thorough and prompt. We asked for a loaner car and it was available as soon as we arrived.

monique matos

Mar 20, 2016

Great dealership. In person everyone is friendly, but, Sometimes when I have called the dealership the staff who answers the phone speak with no personality or bode line non caring, not exactly helpful when trying to reach a specific department.

Russ Reynolds

Mar 20, 2016

Great job on short notice! I appreciate getting my car serviced and back same day right before spring break week. Thanks!

Kaniela Boyle

Mar 19, 2016

Excellent service. Not an experience like your typical dealer they really went above and beyond for us and Steve was awesome.

Nick Houston

Mar 19, 2016

Best experience ever.... High 5 to Jon Moret, the repair technician!

Zabronda R Akins

Mar 19, 2016

My technician Scott was polite and helpful. He was very diligent in trying to obtain coverage detail and authorization from the warranty company for the repairs. He was honest on the repairs that were most imperative and recommended others for the near future. My car was not only repaired in great timing, but it was even detailed as part of the servicing appointment. Needless to say, Scott's professionalism and courteous nature was impressive and , as a result of such a positive experience, I highly recommend Fields BMW.

Jaya T

Mar 18, 2016

The service was good but I am getting annoyed as it is not easy to submit the review. I need to find at minimum 50 characters. Typing on a phone is tough.

Kurtis

Mar 16, 2016

It was great working with Michael Abney in the service department!

DontBuyfromFields

Mar 16, 2016

I live in Winter Park but I purchased a 2015 X5 fully loaded from a dealer out of the area. I did that primarily because my 3 visits to the sales department left me disappointed each time. When I needed service for the first time, that is when bad went to worse. Because I didn't purchase the vehicle there, I was told I wouldn't receive a BMW loaner. BUT, I could rent a car from them for $31/day. Really?!?? Did I just purchase a $75k vehicle to be treated like that? To make matters worse, the car was in their shop for one week. I have never had a car in for repair that long and I have owned a couple dozen vehicles over 35 years. Because of our treatment by this dealer, we traded this car in with only 5,000 miles and we owned it for less than a year. We will never purchase from BMW again and it is simply because of how we were treated by Fields BMW. Yeah we know you have a monopoly in central Florida, but remember, the customer always has a choice.

Dean G.

Mar 13, 2016

Routine service...performed on time and professionally. A pleasure.

Holly

Mar 13, 2016

Smooth purchase, professional sales staff, customer-friendly!

Nitant Kakar

Mar 13, 2016

Very nice servicing, completed everything which was asked for

Ciro DeSalvo

Mar 12, 2016

Could not say enough about my service experience. Everything was fantastic! Friendly employees and I had the most helpful and caring service advisor Patricia Rennie. She was amazing.

Fabio napoleoni

Mar 12, 2016

Appointments are easy to request and always provided withConvinient times.

Marianna Murphy

Mar 12, 2016

Matt is always on top when it come to servicing my car! I know I can call him with any car situation and he gets it resolved right away! Thank you for another great service, Matt!

Proud BMW Owner

Mar 12, 2016

Great experience! You are treated with respect and my Service Advisor Matt was excellent and efficient throughout the entire process. In and out in 20 minutes.

Wendy

Mar 12, 2016

Excellent first experience. I waited for my car to be serviced and it was nice to have food and beverages available in a nice waiting area. My service rep Patti was awesome and very friendly. Definitely made me feel I was taken care of.

MIchael

Mar 11, 2016

Very good service and outstanding Service Advisor Jack Todd

Dana Jackson

Mar 10, 2016

Bennett was my sales professional when I purchased my vehicle. He had excellent knowledge of the BMW brand, introduced me to Fields and worked relentlessly to make the purchase perfect. Jack Todd was the first service consultant I met. He was extremely knowledgeable and moved me through quickly and efficiently. When I returned to pick up my vehicle everything was once again perfect. There we're several individuals making this happen from the drive in to the cashier. Without a doubt the best service experience I've ever had.

David

Mar 10, 2016

Great service. I would definitely reccomend this dealership to a friends and have.

RP

Mar 10, 2016

Amazing service. Will always do business here. The cafeteria is great and not a bad place to have to wait.

Mike H.

Mar 9, 2016

BMW fields has an excellent service department. They not only fixed my recent purchased cars heater problem but they also accommodated some walk on repaires that I requested the day I brought it in. The service department rep was extremely professional, hearing out what I had to say and was prompt to contact me with the planned fixes and the completion date. The service rep was very punctual with the times he called me as well. I had an extremely good experience with the fields BMW service department and would highly recommend this skilled workforce.

Molly Crouch

Mar 9, 2016

Patty was excellent as usual. She is a great representation of your company.

Tony S

Mar 8, 2016

Matt Stevens is a very professional and knowledgeable service Advisor, He is an asset to Fields BMW. My experience with the repairs was as good as it gets under the circumstances. We all enjoy getting our cars repaired. Lol.

GreekGuy211

Mar 1, 2016

I can walk into Fields ANYTIME and I am always greeted like family from Patti. Wants to know about my car, if I got enough to eat, and when I leave I get a hug.. Asset to your company!!

auto116

Feb 29, 2016

So far I have nothing to complain about. Fields in winter park has been phenomenal, very helpful they get you in and out in a timely manner. Thanks to my service advisor Mike Abney.

Joefrusso

Feb 27, 2016

Many thx. Also Bobby Sears was able to give me quick device as well. Overall I have always had an excellent experience at this dealership.

MrsBMW123

Feb 27, 2016

The Service department at Fields is wonderful. Everyone is so friendly and helpful. Patti goes out of her way to make me feel like family. Nick Lansing my service technician is very knowledgeable.

Pchris3520

Feb 27, 2016

As usual David Sausa was effecient, friendly and kept me updated on the service to my car in a timely manner.. Got me out the door within promised time

328inewbie

Feb 26, 2016

Ask for jack todd walks you through the whole process and keeps you informed. Had a huge engine problem they where able to set me up with a rental for 37 dollars and get the job done within 24 hours great service I'm more likely to come back to winter park than orlando south they are more attentive to you at winter park.

Lakefool1340

Feb 26, 2016

Allen Fisher and the staff at Fields BMW are always a pleasure to deal with for the service of our cars. It was fast,friendly and easy.

orateam

Feb 26, 2016

The dealership is very nice and easy to use service. The nky improvement would be to have dual cashiers to speed up that process. Between checkout and valet wait it was 20 mins to get my car after handing in loaner. Coffee was awesone.

Marp423

Feb 25, 2016

Rich Gaffney is always going above and beyond when I have any issues or need servicing for my car. Communication is always on point and he never has me guessing what's going on and when it will all be done. My go to for sure!

Shettle

Feb 23, 2016

Very disappoint with Field BMW Service Deparment in Winter Park, Florida. I came in for oil change without scratches on the vehicle & after oil change there are 2 new scratches on the right side near rear R door. I reported to service advisor Blane Caulder. He promised to take care those scratches in service next time. Very unprofessional & do not recomend to anyone to go here.

328guy

Feb 23, 2016

Tire monitor indicated a low tire on the right rear of my 328i. The service department told me to come to the dealership right away and they would check it. It was a nail and the tire would have to be replaced! I decided to have both rear tires replaced as they were going to need replacing soon. They were able to fit me in with a little wait, the tires were and the car was aligned while I waited.

Marci123

Feb 19, 2016

Everyone was friendly and helpful. I recieved a loaner which was great since the car wasn't ready before my boys were done with school so I kept it for one extra day.

X five

Feb 17, 2016

Richard found the issue why my X5 hatch was not operating. He was extremely communicative and arranged everything including a rental car when we learned the at had to stay for several days to obtain the correct parts.

Jas31483

Feb 16, 2016

This was my second purchase at Fields BMW and I couldn't be any happier. Purchased a 16 X5 on February 13th. Kent Little was my salesman, for both purchases, and his level of service he offers is above any other service I've received from any car dealership! He will go out of his way to make sure you're 100 percent confident and satisfied in your purchase! Jeremy, in finance, is spectacular as well. I couldn't have asked for a better sales experience. I love these guys! Don't ever hesitate or second guess this dealership. They will roll out the red carpet for you and make you feel all warm and fuzzy inside. Thanks Guys!!

Mybmw

Feb 16, 2016

Good service good employees good food good car wash. Good day all around nice that didn't have to wait long time ease of set up service

Bmw 550i

Feb 15, 2016

I have very good spiense with the dealer they are very professional thanks Bmw at winter park for taken care me and my car??good

orbegoso73

Feb 13, 2016

Matthew Roberts made my bmw experience very easy. He is also Knowledgeable with the maintenance and performance required for my M5 to perform at its maximum. Thanks,Julio Orbegoso

Aj_sta

Feb 12, 2016

Michael Abney helped me with everything I needed to the absolute best of his ability. He truly puts his customers first. I would definitely recommend him to another.

Corduroy4

Feb 12, 2016

I had an issue with my car's A/C. I took the car in to service where Michael Abney handled everything from dealing with my third party warranty company to setting up a rental car. He did a fantastic job of explaining how the diagnosis would be performed, how the process with the warranty company would work and the time frame of the entire process. He called me a number of times to update me on the process. He treated me like I was his only customer. I will not deal with any other service advisor.

Dramsaroop22

Feb 12, 2016

Jack Todd was personable, fast, and thorough - he's super knowledgable abl out my car and always follows up with previous issues as well as addressing current ones.

BobbyC

Feb 11, 2016

I have been a customer of Fields BMW for over 15 years and could not imagine going anywhere else! Patti Rennie and the entire Service Department Team are Outstanding. Getting your car serviced at this dealership is a Treat, not a chore!

Sbudhu

Feb 11, 2016

Great experience from beginning to end my vehicle was services promptly and I was well informed. I would highly recommend Fields bmw for thEurope great service

BrianSingh87

Feb 10, 2016

My family and I purchased our vehicles from Fields BMW Winter Park in 2008 and we continue to do business with them. The hospitality and craftsmanship along with service is beyond superior. Many dealers in the area extend their invitation for us to visit and expand our horizon other then driving BMW's. It's not the fact of the fine engineering the vehicles deliver but the in house relationship that we have build to be treated like family each and every time we're there, thank you.

Cp

Feb 9, 2016

I was checked in promptly and on my way with my loaner. My car was ready much earlier than I expected the next day. Mike made sure I had the help I needed to link my iPhone with the car so I could play my music.

megan.sinclair01atgmail.com

Feb 9, 2016

My arrive liaison did a great job and was very prompt! He set the right expectations when quoting the timeframe it would take to complete my service.

Sulu

Feb 9, 2016

Mike Abney is super nice and very helpful. I highly rate his customer service. I really like this dealer and would recommend. Fabulous experience during service.

Chuck1114

Feb 5, 2016

It was easy to schedule my service and I was offered the next day. My service Advisor, Patti Rennie was attentive, friendly yet professional. She informed me of the service process, gave an accurate time frame and was pleasant to both my wife and I. I was truly pleased.

Ambercarroll

Feb 4, 2016

Service from Richard Gaffney was wonderful as always. I was going to wait for my car but as it turned out it would take more time and Richard was there with a rental car in a blink of an eye.

Boobmw

Feb 4, 2016

Blane (at fields ) was very helpful, knowledgable, friendly and fast. Definitely an asset to the company. The lounge is very nice and clean. It made my time there fast and comfortable.

Chegini

Feb 3, 2016

I was at this dealership in December of 2015 wanted to trade in my 2015 X5 M package with 96K sticker and they told me they will give me $67,000 loosing about $30,000 just in the first year/I told them I had to go for the emergency surgery and will return in January 1017 a month later, when I arrived I was told by the management that they only would give me $60,000 for my car. This is a shame and I was told this is was coming from Dan Fields the OWNER... I am sorry I don't trust them and suggest to you to stay away from them. The management is over paid and the dealership has no interest in your saving is all about them. Read other horror stories from other customers you will see.

MSaenz

Feb 3, 2016

The level of customer service at the. Service Dept always exceeds my expectations, especially from service advisor Richard Gaffney. He always goes the extra mile to have my car ready and in excellent condition. Thank you for great service every time.

TL

Feb 3, 2016

The Service was done in timely manner and service adviser, Blane Caulder, was excellence. He kept me updated. The facility was clean and every one was friendly.

Turboben

Feb 2, 2016

Quick, easy and painless. Walked in...my wife decided what car she liked. Mind you she said she was not making a decision that night. Went home and talked about it. Called the sales manager the next day and said have it ready for us the next afternoon we were coming back to get it. Showed up, walked in, signed the papers and walked out! Great service and friendly atmosphere.

makalish

Feb 1, 2016

It's always a pleasure to deal with your service department. Richard always keeps us informed and gets the job completed in a timely manor! He returns our car cleaner than we brought it in and personally fixes small items that we mention to him. He is definitely an asset to your operation.

Jeff123

Jan 31, 2016

Fields has always been straightforward and honest with me over the years. The employees I have dealt with have always been courteous and considerate of my time when I'm buying a car or having service done.

Joyce lin

Jan 31, 2016

The location is very nice and always a great experience . Special thanks to Mr blane service ,he is a very dedicated , very patient person?So my family and friends all like to came to this dealership

Ehrenberg,Elaine

Jan 30, 2016

Everyone was extremely pleasant to work with. The service including an oil change and a front light malfunction were completed in the estimated time of two and one half hours.

TonyJr

Jan 30, 2016

Richard Gafney was very attentive and was able to change my flat tire without having to wait. This was very convenient as I did not have an appointment.

Robeca

Jan 27, 2016

Mike Crenshaw is the absolute best!Super polite, on time, on point and very knowledgeable!Upon revisiting to pick my car up, there was a very very noticable dent ony hood accompanied with a lot of swirl scratches. Mike set it up to get it fixed the same week, and the dent was. However, the swirls and scratches atill remain.

waynedarrell

Jan 27, 2016

My service man, Mike Abney, always explain to what wrong with my vehicle. Although half the time I still don't understand, but, he has not steered we wrong.

Pkbic61

Jan 26, 2016

Jack Todd is the ultimate service extrordinaire! He always addresses the problem in a timely manner make sure that we get in and get out !

Thomas,sebrena2010

Jan 24, 2016

I live 2 hours away from this dealership and this is where we purchased our vehicle. I have doctors appointments in Orlando at least 6 times a year and it makes my life much easier when that time can be utilized for multiple purposes. Patricia Rennie always accommodates me and makes that happen with the convenience of a loaner. This means a lot, because I can get to my appointments on time and have my car serviced on the same visit. It's nice that there are still courteous and kind people in the world that give personal service.

BMW

Jan 23, 2016

Great , David Gilbert is a very good service professional. Punctual, went out if his way to make it a Great experience. Would recommend him to anyone looking to get taken care of when you need your car serviced.

Littleppl

Jan 23, 2016

I STATE FOR THE RECORD TODAY IS JANUARY 22, 2016. ON JANUARY 21, 2016 I MS. MELODY TOOK MY CAR IN TO HAVE AN ALIGNMENT DONE. I PURCHASE NEW TIRES FROM ANOTHER COMPANY, BUT I RETURNED TO FIELDS TO HAVE THE ALIGNMENT SERVICE DONE. I HAVE TWO COMPLAINTS 1#,THE CUSTOMER SERVICE'S IS NOT GREAT AT ALL. AFTER DROPPING MY CAR OFF FIELDS SCHEDULE FOR ME TO BE DROPPED OFF BACK AT WORK AND THEY WOULD PICK ME BACK UP,BY THE SHUTTLE BUS.WELL THE BUS FORGOT TO PICK ME BACK UP I HAD TO CALL BACK MY SERVICE ADVISOR TO SEE WHERE AND WHY WASN'T I PICKED UP! NO EXPLANNATION THE BUS DIDN'T ARRIVE UNTIL AFTER 4PM.I HAD TO TAKE TIME OFF TWICE TO HAVE MY CAR REPAIRED. I WENT TO FIELDS TO HAVE THE ALINGMENT DONE DUE TO MR.RICHARD DUPUIS WHOM IS THE SERVICE MANAGER STATED THAT BMW IS THE ONLY ONE'S WHO CAN ALIGN BMW TIRES. SO I HAD THE SERVICE DONE AND WHEN THE CAR GET UP TO THE SPEED 40-60 IT SHAKES! SO I CALLED AND SCHEDULE AN ANOTHER APPOINTMENT FOR TODAY JANUARY 22,2016.I ARRIVED AT 11AM ON TIME FOR MY APPOINTMENT, I SIT IN THE LABOR A HOUR AND 15MINS AND NOTHING WAS DONE MY SERVICE ADVISOR INFORMED ME THAT THEY WILL HAVE THE CAR LOOKED AT. BEFORE HE COULD GET THE CAR TAKING BACK FOR THE SERVICE, THE TECH TOLD HIM THAT THE PROBLEM I'M HAVING IS NOT FROM THE WORK THEY DID!NO ONE LOOK AT THE CAR AT ALL TODAY MY SERVICE WAS REFUSE. I ASKED TO SPEAK WITH MR. DUPUIS.MR DUPUIS CAME OUT AND TOLD ME THAT, I MAY HAVE A FRONT END SUSPENSION PROBLEM, I THEN AS MR.DUPUIS HOW DO HE NO THIS IF THEY HAVEN'T LOOKED AT THE CAR!I THEN STATED THAT MY CAR WASN'T SHAKING BEFORE I CAME HERE,IT WAS FINE I ONLY HAD THE ALINGMENT. BECAUSE YOU NEED THIS AFTER GETTING NEW TIRES, SO THAT THE CAR WILL BE ALIGN RIGHT.MR.DUPUIS THEN SAID IT'S NOT OUR PROBLEM GO BACK TO THE PLACE WHERE I PURCHASE THE TIRES FROM. HAVE THEM FIX THE PROBLEM. I TOLD MR. DUPUIS THIS IS THE SECOND TIME I HAVE CAME TO BMW AND I HAVE BEEN TREATED LIKE I'M NOT GO ENOUGH TO HAVE MY CAR SERVICE HERE.NOT SURE IF IT'S BECAUSE I'M A YOUNG BLACK FEMALE OR THEY JUST DONT WANT MY BUSINESS. I ALSO STATED I'M NOT SATISFIED WITH THE WAY I HAVE BEEN TREATED DUE TO THE LACK OF SERVICE RECEIVED FROM FIELDS WITH MY REPAIRES.MR.DUPUIS TOLD ME THAT I'M RIGHT AND HE THINK I SHOULDN'T COME BACK AND HE WOULD GIVE ME MY MONEY, AND HE WILL NOTE THEIR SYSTEM THAT I CAN'T NOT COME BACK TO HAVE ANY SERVICE'S DONE EVER HERE AT FIELDS IN WINTER PARK FL. I TOLD THE YOUNG LADY AT THE CASH COUNTER WHAT HAD HAPPEN SHE THEN TOLD ME THAT MR. RICHARD DUPUIS DIDN'T HAVE THE AUTHORITY TO TELL ME THIS AND SHE TOLD ME TO TALK WITH THE GENERAL MANAGER MIKE TORRE.I TOLD MR.TORRE ABOUT EVERYTHING HE ALSO WAS IN AGREEANCE WITH MR.DUPUIS. MY ADVISOR TOLD ME IT COULD HAVE BEEN SOME AS SMIPLE AS A WEIGHT FALLEN OFF DURING THE ALINGMENT SOMETIMES THAT HAPPEN BUT, THE MANAGERS CLEARLY DIDN'T WANT TO SEE WHAT THE PROBLEM WAS. I HAVE NEVER BEEN TREATED IN SUCH AS MANNER AND DISRESPECTED, I TRULY FEEL THAT THIS IS A DISCRIMINATION TOWARD ME BECAUSE I'M A WOMAN OF COLOR.I DIDN'T GET LOUD NOR DISRESPECTFUL, NOR AGGRESSIVE WITH EITHER GENTLEMAN. THE POLICE WASN'T CALLED, NO SECURITY WAS CALLED, I WASN'T ASK TO LEAVE DUE TO ANY BEHAVIOR THAT I DISPLAYED SO I'M HAVING A HARD TIME UNDERSTANDING WHY WAS I TREATED THIS WAY AND TOLD NOT TO NEVER COME BACK TO FIELDS FOR ANYTHING. THIS IS A BAD REPUTATION ON FIELDS BEHALF. AND TO THINK I PURCHASE MY BMW BECAUSE IT REPRESENTS CLASS AND SPEED!! BUT CLEARLY THE PEOPLE WORKING AT THE WINTER PARK,FL LOCATION THINK DIFFERENT. I WOULD NOT REFER ANY ONE TO GO THERE FOR NO SERVICE AT ALL. MY SERVICE CAME TO $259.95 FOR THE ACTIVE STEERING ALINGMENT xxGT SERIES. MY IVOICE # IS 528818

Rdave561

Jan 23, 2016

Got me in and out in a timely manner! Great customer service! They never seem to disappoint! Loaner was available as scheduled! The Auto Butler Service was great once again!

JPatt750

Jan 21, 2016

Jack is always on his "A" game; he is good at what he does--a pleasure to work with him. He is great at explaining vehicle repair requirements. This is most important to me because I need to understand service write ups. I want to know how my hard-earned dollars are spent for repairs outside of scheduled maintenance. Recommended repair(s), vehicle in, vehicle out...superior service as usual.

Jsiojo1

Jan 17, 2016

Best dealer that I have , service is excellent , and I would like to thank Dave Gilbert my service advisor for taking care of my x5 all the time and awesome service and customer relation ?? Thanks Dave Gilbert. Ur the bestJoel Siojo

karimq8

Jan 17, 2016

The staff provided a very Courteous service and the approach was veey professional. The services to be provided was explained very satisfactorily. The picking up the car after servicing was very smooth.

Bmw1969

Jan 15, 2016

Representative is greatService is good overallCheck out and time to receive car is often prolonged Car returned in good condition Overall I was satisfied

4 bmrs

Jan 13, 2016

Fields knows how to treat their customers for sure! I was promptly met by my service advisor Richard Gafney for my scheduled appointment and was advised that he would handle it from there. In less than the expected time he was back to tell my that the work was finished and my car had also been washed. Now that is great service! Bravo!

Cfruder

Jan 13, 2016

Matt is very attentive and great to work with. Everything I requested was taken care of and Matt always guides me in the right direction. Thank you for another great experience.

Jai7123

Jan 13, 2016

It was very easy to make an appointment . My service advisor David Souza was the best .David and the mechanic stayed past closing time to make sure I had my car and mafe sure it was fixed right. David was fantastic and so was the work that was done. Also the very next day I was missing two bolts from a previous mechanics job (not Fields) David had them replaced for me while I waited at no charge w/o an appt.Mr Allegra please recognize David for helping me get the car back in tiptop shape .Many thanks !!!! Peter Brothers

Puppy

Jan 12, 2016

Love the car. Love the dealership and personnel from the sales to the service team. Unfortunately, I am not too happy about having such a major repair on my vehicle. My 750i has only 13,000 miles on it and this was a huge deal to me in such a new car.

Bebo 33

Jan 9, 2016

I was having problems with my Bmw and I call Bmw for service. They are the best .Patty is always friendly friendly and happy to help and really knowledgeable . Fix my car really fast and I was back in the road and I was back in the road in no time strung recommend this dealer on Winter Park .

Jerrett112857

Jan 9, 2016

Simple fast and easy,great cafe,complimentary car wash. I enjoy my car and especially doing business at Fields.Richard Gaffney always makes it an exceptional experience.

Mred

Jan 8, 2016

Patti rennie is the best. Always keeps the customer up to date and informed what is going on during service. Because of her popularity, tough to get a spur of the moment appt even though she would try and accommodate you.

Password

Jan 7, 2016

From beginning to end my experience at the dealership was impeccable. I would highly recommend service at this location. Great job fields! Keep up the good work and you will definitely see me again for my next service. Thank you!

Lucille72

Jan 5, 2016

Absolutely the best in customer service. Michael Bricketto, the sales manager who assisted us, spent as much time as necessary to make sure our needs were met. We never felt rushed or pushed towards any vehicle. He answered all questions and helped us find our customized dream car. Everyone was extremely friendly and helpful.

Queenb

Jan 3, 2016

Excellent service provided. Matt is very outstanding and professional all the time. I will always bring my vehicle in for service. In the future I plan on purchasing another BMW. So far we have two BMW in the family.

Kim8487

Jan 2, 2016

Great service. Customer friendly. Brought car in for a recall and they were very efficient. Waiting area is phenomenal. I've never been to a dealership that served food! AMAZING!

Tonijoe7

Jan 2, 2016

Patty Renna is a great service advisor and makes the appointment effortless both dropping off and picking up! All questions and concerns addressed - Toni Liegeois

Alex

Jan 1, 2016

Exceeded my expectations. Friendly staff. Clean waiting area. I did not have to wait long. My car was washed, while I waited. Thanks for good service.

CarleyQ17

Jan 1, 2016

Fields BMW always makes my service experience a breeze. Great customer service, prompt & on time. By far the best dealership I've worked with & have recommended to my friends & family.

Hans

Dec 31, 2015

Great service with friendly knowledgable service & sales associates!!! Excellent amenities in the waiting area & large lot for browsing future purchases!!! Mitin Akpinar was an excellent salesman.

ombrie

Dec 30, 2015

Patty is a great advisor. She is always very polite and always very professional. I enjoy having her as my advisor then would look forward to her being my advisor with the next BMW car I purchase

Ash

Dec 28, 2015

Great service and price!!They changed the tire that was damaged in my way to work. I asked for prompt service to go to work on time Thank you!!

Marty

Dec 23, 2015

Steve helped; us through the hard parts of putting together the program that best fit our needs. Great and knowledgeable sales person. This is the second BMW we have leased with Steve and probably will do more down the line.

Thenorthernline

Dec 23, 2015

Got the job done. Clear diagnosis. Car was very clean on pickup. Nice waiting area. Accepted coupon for $50 off. I would return for future service.

Weathews

Dec 22, 2015

Brake service required, able to schedule work with fast turnaround to meet my needs. Patti looks out for your interests, and learned there was also warranty work needed on engine. I took advantage of loaner car so all work could be accomplished

Maris23

Dec 20, 2015

Glad to have my car repaired this weekEveryone one was very friendly and helpful , the cashier was nice.And the hertz guy Quincy was able to get me in and out quickly.My car is running great and all the messages are cleared out??

BMWM235Rocks

Dec 19, 2015

They really care about the customer's experience during all phases of ownership, before during and after the sale. Customer service is paramount, they make driving the ultimate driving machine the ultimate pleasure!

Jeanette Peacock

Dec 16, 2015

My customer experience was beyond expectation! I texted my sales agent with a service need, she got me worked in within minutes of my request, my car was wisked away the moment I arrived and drinks and lunch were offered. Where can customers be treated with such care these days? Very few places, but Fields BMW makes it happen. Hats off to Jamie and Patty!

Val

Dec 16, 2015

I was there for an oil change only. The customer service was great and service was efficient. Thanks very much for your services. There is other work that's needed so I'll make another appt soon.

Shacker21

Dec 14, 2015

I received exceptional service on my vehicle thanks to Patti. She always makes sure things are done correctly and my vehicle is well maintained. She is always a pleasure to work with.

beemer24

Dec 13, 2015

Patti Renni is the best service advisor!!!!!!! She is very friendly, attentive, professional, accommodating and always available to answer any question(s) you might have.

Ken boeder

Dec 13, 2015

I only drive BMWs - because of Allen Fisher. I live and work 1 mile from Vista BMW in Pompano Beach but I drove 200 miles north to Central Florida to work exclusively with Allen. If he moved to selling Yugos, I would switch to driving a Yugo. Do they even make Yogos any more?Allen Rocks. And he has a great sence of humor. He makes me feel like family. .

Sue

Dec 12, 2015

Car is 10 yrs old, & they treat me like I just purchased a new one. Love the perks available while waiting. Best service of any dealer I've dealt with.

Hollycar

Dec 11, 2015

Leasing a BMW was the best car purchasing experience that I have ever had. Everyone was simply great My father was in the hospital and everyone helped me complete the process and get my car as fast as possible.

Michelle

Dec 11, 2015

My experience with Mike Abney in their service dept. has been a delight every visit. If i drop by even for a quick car wash, I'm always greeted with upmost respect, and prompt customer service.

Jackie1234

Dec 10, 2015

Fields BMW in Winter Park went above and beyond to help me out with all of my needs. They were kind, worked fast, and were reasonably priced. Blane in their service department was especially helpful. I would recommend any BMW owner take their vehicle to this dealer for service.

Dennis then menace

Dec 9, 2015

I took my 1997 Z3 to Fields for some work. I suspected it needed a clutch and/or master cylinder. The service writer told me it needed a clutch. I told her my reasons for suspecting it was the master cylinder and after diagnosis ($100.00 if you don't accept the job and price) they agreed, happily. The repair was much more expensive than a non dealership repair but I do not know a local shop. They got the job done properly. The phone system is very difficult to work with while trying to set up a service visit. Many attempts and misdirected calls are necessary to get thru to the service department, but if you are relaxed and persevere, you can get an appointment. The whole experience is very bureaucratic and cumbersome but in the end I got my Z3 repaired for only 2-3 times what it would cost in a non dealership shop.

Jennd123

Dec 8, 2015

Wouldn't go anywhere else. Service is prompt and they go above and beyond of what's expected. Everyone is so helpful and they value your time.

riveraj84

Dec 6, 2015

Service light came contact my rep at BMW and next within a day had a service day plus a rental waiting for me. It took longer for a part to coming so keep the rental into then. Great! Thank you Mike.

1230

Dec 4, 2015

The service and,quality at this,dealership is unprecedented every time. The only acceptable standard is perfection. Patti Rennie has the utmost respect for her clients time and will forward everything she can to accommodate you.

lisab

Dec 4, 2015

Michael is awesome! He got me in and out of the dealership very quickly and called when promised. He is a super nice guy to work with:)

4335'

Dec 3, 2015

Everyone courteous & professional. Went the extra mile to answer my questions and to make sure I was completely satisfied from entry to exit. Could not be happier.

Bklyndenis

Dec 3, 2015

I just want to thank pati for being a consummate professional and for taking the time with me making the experience at Fields an enjoyable one. Pati was kind, sincere, and very straight to the point in helping my get my car serviced and it meant a lot especially since I'm new to the area and searching for my next dealership to purchase my new vehicle.

HinkBMW

Dec 2, 2015

Matthew had a loaner vehicle waiting for me and was very patient with me since I had to bring my 4 year old and 2 year old. He provided coloring books and crayons when waiting and helped me keep an eye on them while I installed the car seats in the loaner car. He let me know when the car would be ready and texted when it was time to pick up. Very smooth transition!

Sandy10

Dec 2, 2015

Excellent service. Minimal wait and I like that I was reminded of appointment by email. I purchased car at bmw Orlando because they will work with customer on price

Tril99

Dec 2, 2015

Micheal Creshaw always provides me with excellent service when ever I go to the dealership. I would recommend advisor and the Fields dealership to anyone looking to recieve service that is truly above and beyond.

babyG

Dec 1, 2015

the process was smooth an to the point no gimmick or number playing and i wasn't pressured to buy anything so that was enjoyable . Thanks

Kgegerson1

Dec 1, 2015

Thank you for the best customer service experience ever - as always!!! I love coming to Fields BMW in Maitland!Thank you Richard for all you do!

Edwinrobb

Nov 29, 2015

Service was right on target. Prompt , courteous and dealing with the same service person that is assigned to you is great. He was awesome as always

eM4r

Nov 29, 2015

Service advisor like Jack Todd and Blane were very helpful, knowledgeable and professional. They make you feel like a part of the family to take care of. I miss the Hertz car loaner personnel Arron guy he was very hard worker, friendly and professional. I would appreciate for more offers on service and parts discount for loyal customers.

sjferg

Nov 29, 2015

My service advisor is Patti Rennie and she is the BEST!!!!! This is my second BMW and my Fields experience has always been first class. Most of it has to do with how much Patti shows you she cares not only about your car but you as a person. Thanks!

Me

Nov 28, 2015

Fields has historically provided top notch service to its customers. After 17 years and 4 vehicles, it is my dealer ofchoice. My review does not need to be 25 words or more. Insane.

Milly solis

Nov 28, 2015

My service advisor Richard Gaffneyis the best , he makes everything simple and easy,direct to the point everything that need to be done is done!!!, thanks Richard !!!

Stewart2020

Nov 28, 2015

Fields BMW dealership took great care of my suv. I had recently purchased the suv from them as well. Matthew Roberts my advisor was awesome!

BellaWana

Nov 27, 2015

Overall experience was great, tires I purchased were a little on the expensive side. I would definitely recommend Fields of Winter Park, FL for their service

JimmyjoeA

Nov 26, 2015

I've been a Fields customer since 1999, BMW, Land Rover and Mini Cooper! I wouldn't think of buying a car from another dealership! Mike Torre is fantastic and I just worked with Kent Little on my my new Z-4 and I found him friendly, knowledgable and honest! I am a customer for life!

ArchitectLINK

Nov 25, 2015

I am an architect who drove Volvos my entire life until trying out a BMW about 5 years ago. The service at BMW is beyond excellent! Thanks Jack

dayanara1010

Nov 22, 2015

Every time I go to Fields it's a pleasant experience. The staff is friendly, approachable and very professional. I like that I don't have to wait for someone to attend to me as they are always very attentive.

kevn_ca

Nov 22, 2015

Pati is the best service advisor that you could possibly hope for. She has made sure that every car service appointment that I've had at Fields has been top notch. If your looking to buy a BMW Jamie at the winter park location is EXCELLENT!

Liz_P

Nov 22, 2015

Great reliable sevice, fast turn around, with a comfortable waiting area with friendly staff. Appreciated the timely reminder with efficient schedulers. Enjoyed the fresh coffee and sweets.

Joseto1984

Nov 21, 2015

I got an exelent assistance from my friend Mathew, he is a very pleasant and friendly, moreover, when he got my car, he first let me know about he was gonna perform on my car while my car was going through service.

KimRN

Nov 21, 2015

My service advisor David Susa is fantastic. He kept me informed daily while my car was being taken care of. I always get my car back in very clean condition. Thank you!

perfectworld77

Nov 21, 2015

Everyone was extremely friendly, personable, and knowledgeable. I would definitely refer friends and family, and I will be back when it's time to purchase my next vehicle! Wonderful experience all around! No games...quick process!!

Pumstyle

Nov 21, 2015

First time I went to this dealership. Service advisor was very helpful and professional. He helped me out and went above and beyond. Very happy with my experience.

BMW593

Nov 20, 2015

Although I was happy that they repaired my first BMW I was not pleased that I waited an hour and a half before the car wash employees and receptionist misplaced my keys to my second BMW.

chester1978

Nov 20, 2015

Richard Gaffney was very helpful and kept me posted throughout the day. In got me in early than expected and made normal annoyance painless and reasonable. The shuttledriver, David, was super nice too. Thank you!

Kerry0908

Nov 19, 2015

The service staff is always attentive and friendly. Everybody is cheerful and the waiting area is spotless. Restrooms are clean and you have the,cleanest showroom I've ever walked around in.

Theuke1952

Nov 19, 2015

the whole experience was great. I was met by a tech who brought me over to my service advisor.The service advisor had all my paper work and my loaner car was ready. I was told my car would be ready by 6 and it was ready by 2. I was very pleased with the. Work.

BSmith4

Nov 17, 2015

Prompt service. Accurate pick-up time quoted. Matt Stevens is high class and was a pleasure to work with. Waiting area had a variety of hot/cold beverages to choose from and the coffee was superb. Very satisfied with the experience.

Mr very disapointed

Nov 16, 2015

About two months ago I went to BMW Fields of Winter Park to purchase a car the sales person was not very useful I almost had to beg to take the car for a test drive finally when the time came to drive the car home my wife noticed the car did not have the blue tooth feature we assume this feature had been included in the paperwork and asked the sales person and he said it was so he starts to explain that BMW did not add this feature that year then why do they have it on the dealer invoice at this point he starts looking and asking other co workers if they have a portable headphone in the end he can not find one he tells me he will call me that week but I never hear from him the following weekend I go to the dealership he tells me its too late service is close and to text him that week I did but he never responded so the following week I am off again to the dealership this time he is not there I proceeded to speak with the sales manager who inform me that once I drove the car out the lot it was my responsibility to be aware of any discrepancy under the consumer beware rule then told me he was going to be out of town and that our sales person would be in contact the following week . Monday our sales person inform us they would give us a portable headphone and that pretty much is how they handle the situation in the end I feel their customer service was sloppy negligent and deceitful I would not wish this kind of experience on anybody .

LGGX-5

Nov 14, 2015

Car was in 2x'before for the same engine light on issue. What I thought was minor was not so simple.Mike took wonderful care of the car and kept me informed every step of the way. I can relax when I know he is looking after the car and my peace of mind. Great job. I was spoiled by Fields in Northbrook ILI am so happy to find them here in Florida.

Pat

Nov 14, 2015

They simply are amazing at customer service. I personally worked with mike abney previous 3 times and he is very good and honest about what the car needs and when to do it. It's been an year and there have not been any unexpected of unwanted service costs. The service is timely and very professional.

JasonsTank

Nov 13, 2015

Great friendly place.... Makes u want to come back... If BMW will put out a real full electric car, they / you will get my next purchase! (April 2016) Evolution has come, I do hope BMW will atleast follow Tesla, & add the Ultimate Driving Experience To a line of cars that don't use fuel....

Fsimon123

Nov 12, 2015

We had the best advisor in Matt Roberts. He was very informative and professional, My Wife and I were pleased will the service for fields BMW.

Lisa123

Nov 12, 2015

My car's problem was addressed and corrected quickly with very little inconvenience. A loaner car was available and when my car was ready the work performed was effectively explained

TurboCashe

Nov 11, 2015

The service at Fields BMW is hands down the best in town! The staff is wonderful and the waiting area is great. They do it right!

GOD

Nov 9, 2015

My experience at Fields is been always great and the people that works are educate and cordial to the customers. You Guys are THE BEST.

ORLANDOVOL

Nov 8, 2015

My wife and I bought our cars at fields, and this is our third car that we've had serviced there. David Susa, our service advisor has provided us exceptional service for all of the years that we've been taking our cars to Fields. Because of him, and the great work by the technicians we will continue to have our vehicles serviced at Fields for the forseeable future.

joshua

Nov 7, 2015

the worst service in my life, my evaluation to secure BMW fields always remain the same (the worst service in my life) pay 48 billion dollars for a car who gave me a malfunction. a flaw that only you have trouble working hours. but rather they have a customer upset by saving $ 180 dollars. Only fiels ire to BMW to make the oil and filter changes as they are free. Thank you for your terrible service and customer valorization.

StephenBounsangaTopRealtorOrlando

Nov 7, 2015

Richard Gaffney is great! He is always courteous and efficient. I always recommend my friends and family to fields because in Orlando, there really isn't any other dealership that can compare to the quality of service you get. The entire staff at fields BMW is always a pleasure to deal with.

callvms123

Nov 6, 2015

Great dealership all the way around, but they are incredibly accommodating when it comes to their service department. Everyone is very nice, helpful and always seem to finish my service faster than expected. I will be a Fields Customer for life!

Wm Williams64

Nov 6, 2015

purchased vehicle from a different dealer and the service was not up to par. Came to Firlds, they explained the problem in dealer and car was fixed in a very timely manner. The experience was overall great.

Xtalsbmw

Nov 6, 2015

My experience at Feilds is always good. They always strive to take care of any issues in a timely manner. I appreciate that when they say it will be done, that's when it is done.

Aslan

Nov 5, 2015

Fields BMW Winter Park is an excellent dealership. Everyone is very helpful and professional, especially Blane Caulder! He is very dedicated to his work, very professional and caring. Blane puts so much effort into his job that I cannot Thank Him enough for all he ever has done for me.

Ambercarroll

Nov 4, 2015

Richard is always helpful and gets the job done quickly and without errors. He is fabulous! Attention to detail and always makes time for our car visit. We are very pleased with the service he provides

ChrisDruschel

Nov 3, 2015

Had a service light come up, scheduled a service appointment. Arrived and Richard notified me it s simple fix and it was because the previous owner lived in a state that needed yearly inspections to pass for the state and to check air pressure. He said instead of me using a rental as i had to leave, he promised me it would be quick and i would be out of there in 10 minutes tops. I pullout out 7 minutes later and during that time i had a great conversation with him about cars and sports. thumbs up as usual with all of my fields service experiences i have had the past couple of years of being a bmw owner.

florasera

Nov 3, 2015

Becquse of the poor service I received at BMW of Ocala I almost didn't buy a new BMW. I drove 1 1/2 hrs. to Fields to have warranty work done and it was well worth the drive. I could tell when I entered the dealership that everyone was committed on being the best. The work was done quickly and Imwas on my way. Fields BM W restored my faith in BMW. Thanks

GaryB

Nov 3, 2015

Service technician communicated effectively and explained what was needed and how long it would take to repair. Timeliness was important to us and he was spot on.

tony1225

Nov 3, 2015

Everything went well, no problems. It took a little longer than I expected, but that was really not a problem. The lounge area has wi fi, refreshments and food if you want it.

BMWJoshua

Oct 27, 2015

I was looking to buy a car and I knew what I wanted and the service that I received in the sister store in the south was not pleasent, I was going to try the winter park store my next move was to the Mercedes store, but the service that I got from Anthony Hernandez was great and I was treated like a customer.I knew what I wanted and the car I wanted and the color was on the lot and I purchased my new car and I am so very happy. being a first time BMW owner Anthony helped make this a wonderful experience from begining to end, and he drove my new car to my house for me! thank you, thank you!Y. Anderson

Karinaj91

Oct 23, 2015

Kent little was very pleasant to work with. Kent was very knowledgable on the product and easy to work with. The best car buying experience I've had by far.

Colbymaffei

Oct 22, 2015

I got in and out in efficient timing and my car was returned to me quickly and was in great condition. Dave was a pleasure to work with

Mogulman

Oct 21, 2015

Richard our service rep. Is awesome. He works in tandem with Allen Fisher which makes a great team but Richard is the best service rep I've ever dealt with in any dealership !!!!

Jim1

Oct 20, 2015

The service department has a New Helpful Culture.Hope this new culture is permanent.The experience from the beginning to end was just about enjoyable.There must be New Leadership!

Buck

Oct 17, 2015

Best service you can have!! I have leased a BMW every 3 years for 3 decades and return to Fields every time due to highest quality operation in the business.

Seeamoore

Oct 17, 2015

Brake service light came on. Contacted Fields and they scheduled an appt for me within a week and provided a BMW loaner. Richard is my service agent and he took care of everything. He even noticed that I had a nail in my tire. Fortunately, I took the tire insurance option when I purchased the car. Richard contacted the claims dept and my tire was replaced. All my service took place in less than 8 hours. Service was quick, easy and efficient. Richard was great as always!

C0l0mbiansi

Oct 16, 2015

Second car I buy from these dealership from the same sale person , Jose is an awesome awesome sales representative, will buy again , great costumer service , great experience

anu

Oct 14, 2015

Patti was very helpful and always go the extra mile to make sure i was satisfied i enjoy working with her .her manager joe was also very helpful and accommodating. So thank you

Beemerbro19

Oct 14, 2015

The staff at Fields BMW Winter Park made my experience extremely enjoyable!! I would definitely recommend considering this dealership for anyone in the market for a BMW

Karlene

Oct 14, 2015

It is always nerve wrecking when your car does not work as it should be, however when you have the best service advisor it can actually be a pleasant experience. I bought my car in because the engine light came on without warning, of course I freaked out! Call up and made an appointment with Mike Crenshaw and left with service light gone and me a happy camper!

Jack

Oct 13, 2015

I've owned some great cars in my lifetime, and the experience with Fields BMW and their service staff has easily been the most impressive. Beginning with Service Rep. Patti Rennie to the cook at the breakfast and lunch bar everything is first class. I can easily recommend this dealership.

Gail

Oct 9, 2015

Service is always a great experience because I have Patti for my service rep. She is always professional, always efficient and always right with her helpful knowledge with my questions about service for my Z4. She is honest and helpful and so glad she is there. She is why I come to Fields Winter Park. Thanks again Patti!Gail

Jrestrepo012

Oct 6, 2015

Called and made an appointment to have check engine looked at and inspected. Ended up getting a break fluid flush that was due. Was told that I needed to leave the car overnight at the dealership if I wanted the inspection done. I was kind of disappointed since that was the main reason for my visit. Overall very happy with a customer service and the experience at field bmw show room. It's a beautiful place!

Nishia

Oct 4, 2015

Muy contenta con el servicio, con odo su equipo de trabajo y el area de espera son excelente es por eso que siempre los recomiendo..!!!

bmwm3car

Oct 2, 2015

I want to thank Matt for his prompt and on time appointment. Been a long BMW owner and first dealer where the appointment was right on time and car promised in appropriate time. Keep it up!!!

KarateMom

Oct 2, 2015

Accurate estimation of wait time and services needed. Very comfortable waiting are. Complete with a free delicious hot lunch and several drink choices. Makes time go by quickly.

bmwmb

Oct 1, 2015

Mike crenshaw gave me first class service as usual. He is very responsive, knowledgeable and is great to work with. No complaints at all, great service!

Our car

Oct 1, 2015

Always great experience service appreciate the food service and the wash for the car when service completed. Great detailed explanation of service and price descriotion

sdfbmw

Oct 1, 2015

Had to schedule service in a few minor things that need to be looked at on the car. I was in a hurry that morning and Patti made every thing go extremely quick. They had a loaner ready and I was out the door. Every time things go great !!!

Mr H

Sep 27, 2015

The work was performed quickly and the dealership facility provided a environment that allowed me to work while I was waiting. Pattie was a pleasure to work with as always.The price rating is misleading since the service was done at no cost but a " not applicable" option wasn't available.

hristoff325ci

Sep 20, 2015

Great service. We consistently receive unparalleled satisfaction by the courtesy and personal service by Jack who ensures every time our needs are met.Thank you Jack!

#1750iLGuy

Sep 18, 2015

Richard an Reggie continued to display the excellence of what a true dealership should provide to their high-end clients time and time again. What a pleasure to never worry about services done to your vehicle, transportation to continue your daily routine

KinaSteel

Sep 16, 2015

Thank you so much service after the sale. It's truly a wonderful experience and the guests are blown away by it. Every experience moves along smoothly. I'm very impressed with Field's BMW Winter Park location.

CalmlyCruisin

Sep 15, 2015

It's always a pleasure to bring my car for scheduled service. It's easy, convenient and absolutely hassle free. The service team is friendly and quick to respond to any and all needs.

Bb

Sep 13, 2015

The staff is all great at Fields. David Susan is very professional and knowledgeable. I always receive great service at Fields BMW. Thanks to all!

Brimmer

Sep 12, 2015

David was very helpful, very friendly got me in and out with no worries.The service team is very efficient, they treat each person with upper respect

AJ bmw 320i

Sep 11, 2015

Very helpful found the problem and updated me the status really quickly. Best service I had from a car dealer and my service provider helped a lot.

Jsiojo1

Sep 11, 2015

Always pleasure and helpful and knowledgeable and service is awesome , Dave Gilbert is my service advisor for a long time nothing much to say about him he is very helpful to us very very nice guy thank you again Dave will see u next service??

Erikajade22

Sep 10, 2015

Until I got my first BMW, I would be in and out of not-so-fresh service places for oil changes and whatever they needed to meet their quota for. As soon as you pull your car into valet at Fields, you remind yourself this isn't like those other places. The staff is very friendly and calm. You sit in an impecably clean waiting room with the news on TV (not reruns of Geraldo). You can order breakfast (complete with sprig of Rosemary) or even lunch. The service manager, Richard, has been very honest and helpful. I never feel like I'm being hoaxed into having to get something I didn't know I needed. And to top it off--- the car is vacuumed and washed before I get back into it. The finishing touch. I highly recommend Fields BMW. I have been going there for 5 years with different vehicles. It won't disappoint.

msaenz

Sep 10, 2015

Service advisor was awesome and exceeded my expectations. Customer service has always been excellent at Fields Winter Park and the staff is always very friendly and helpful.

Brandedwithlov3

Sep 9, 2015

The experience that BMW provides is like no other and with the magnificent service that I received with Jose Boyer with Fields made my decision easy to obtain my first BMW!!!?I'm proud to be apart of the BMW family and so thankful to Fields for providing excellent service each and everytime I came to he dealership.

Jm0321

Sep 7, 2015

Excellent communication. Thoroughly explained problems my vehicle was experiencing and addressed all my concerns. The shuttle back and forth to my house was speedy and the driver was very professional. All in all a very pleasant experience!

BMW owner

Sep 4, 2015

Fields has always provided exceptional service and has an outstanding technical team. Service is quick and staff is friendly and very accommodating. Loaner car was very useful and available upon my arrival.

Ljp123

Sep 4, 2015

With one phone call Fields Dealership got me scheduled the same day, within hours, without an appointment, serviced my car and completed the service when promised.

peterc

Sep 1, 2015

Great Customer Service and technician. Field Winter Park is the best all the way around. Great experience in past 6 years. Looking forward to enjoy more with BMW.

gkcashmer

Aug 29, 2015

The service experience at Fields in Winter Park is the best. Where else can you have breakfast while your car is being serviced and then be provided with a courtesy car? Best purchasing experience and best service. Allen Fisher is the Best advisor. Of all the dealerships that I have dealt with, Fields Winter Park BMW is by far the best and that is because of Allen Fisher.

Limalita05

Aug 28, 2015

Service is always fantastic. Mike is always very helpful and informative. The service is done in a timely manner and the lobby is comfortable with plenty of ways to kill time

Jeric

Aug 27, 2015

Service visit was taken care of promptly. Every problem was taken care of and car is running well.I was very happy with the service visit.

Mkhan526

Aug 27, 2015

Fields has excellent customer service. My service advisor matt always provides an amazing experience. All work was done in a timely manner and a loaner vehicle was provided.

Navyman123

Aug 27, 2015

After bringing in my 335i for repairs I found Mr. Abney to be one of the most genuine and truthful service agents I've ever had. He made sure that my warranty company took care of the bill and he made sure I was back in my vehicle as quickly as possible. Being active duty NAVY it was extremely important for me to have my car back fast and without any problems from the warranty company and he personally made sure of that!

angelthomas34

Aug 26, 2015

This was my first visit to Fields BMW as I was from out of state. Everything went perfectly just as if I was at my home dealership.

Ben

Aug 24, 2015

It is always great to service with Bmw, my service advisor is very good, lunch was good... No problems as usual, look forward till next one..

Jeff1962

Aug 23, 2015

Mike Abney is great to work with. He always remembers us and makes us feel very welcome and special. We highly recommend him as our service advisor.

Screen name

Aug 23, 2015

I was in for a service due of my M4. The employee was nice and helpful. The dealership was clean and waiting area was nice

Tonyr

Aug 23, 2015

The Fields team and Patty my service advisor are always trying to do whatever needs done to be certain my experience is a positive one. My issues are always taken care of in a friendly way as I wait in a clean lounge and enjoy a complementary drink or meal. My vehicle is returned to me after being cleaned and vacuumed...what else could you ask for in service?Thank you Patty, Joe and the Fields Team.

NealWohltmann

Aug 20, 2015

Pati Rennie loves her job. She was super sweet and went above and beyond with her service. I don't think I will buy any other brand of vehicle. I am BMW for life.

X5 Ed

Aug 20, 2015

My issue was diagnosed and corrected quickly. The repair was expensive but not outrageous for BMW. The service rep was courteous and explained everything in detail.

Mannes76

Aug 19, 2015

I brought in my 328I for general maintenance. From top bottom from the time I arrived for drop off of vehicle until the moment I returned my BMW rental of three days I couldn't be more impressed. I had the opportunity of having the same gentleman, Brian Diederich, service my vehicle. Brian Diederich serviced the vehicle the first time and will until the day he retires as he is the only one I would want under the hood! As a group the Fields crew do a great job and check everything thoroughly. Car runs like a dream. Thank you for treating us with exceptional service!Theresa Mannes

BlackBeauty

Aug 18, 2015

It was good to know the Feilds staff all go above and beyond For clients. Had a problem with vehicle rattling only two days after purchasing and the Field BMW team fixed the problem no hesitation. Now the car is running like it should

Coach

Aug 17, 2015

Dealer Service and attentiveness to detail by Richard excelled other dealerships we have used. My wife and I have two new BMWs leased from Bert Smith, St. Petersburg. We recently moved to Lake Mary.

Sfs156

Aug 16, 2015

Very professional & responsive to customer needs. Great followup and attention to detail. Ease of getting loaner car without hassle. Car drives and looks great! Fantastic customer service.

Kpettijohn

Aug 15, 2015

Well done. My only problem with that is that this review site requires me to write 25 words and words are not necessary. So keep up the good service but reduce the level of strain on your customers by making them right so much in a review

Louise

Aug 13, 2015

Had to have my x5 towed into BMW as wouldn't start. Jack called right away to let me know car had arrived safely, then kept me up to date on a regular basis. Picked the car up on a Saturday, but engine light came on again, Jack said to bring in right away and they diagnosed the problem while I waited. Not thrilled with how many issues my car had after only being out of warranty for a year. That aside Jack and Fields gave great service, and always enjoy breakfast and coffee while I'm there!!!

Amp7513

Aug 12, 2015

I had tires with nails in them and had to get them replaced. I had plan to bring it in on Saturday but Matt Stephens told me he wld fit me in on Monday so my car wouldn't have to sit at dealership all wknd( which was super nice of him) He also took great care of me and got my tires replaced as well as set up a rental car for me to have. However the hertz lady told me the car insurance was 22.00 and when I returned the car 3 days later I was informed that it was 22.00/day which was not explained to me or I wld have declined it. Also I was charged 96.00 extra and not sure why... Not happy with the hertz dept at all!! Not to mention that the rental car smelled like cat urine

lisab

Aug 11, 2015

I received excellent ustomer service from my service advisor Mike and the cashier! Only thing that would be better is if it didn't take three hours for an oil change.

Nessa923

Aug 9, 2015

I was greeted with warmth and they took care of my car issue promptly. I was offered to shuttle back to my work place and be picked up after completion of service. Thank you for caring about your customers!!!!

Rds1799

Aug 8, 2015

I have purchased and leased eight BMWs since moving to Central Florida. Our Salesman, Alan Fisher is a true professional. He is totally knowledgeable of all models, is completely professional throughout the entire ordering, sales and delivery cycle, is always happy to help with any question, service appointment, etc, and somehow immediately recognizes my wife and me, not only in the dealership, but even when we have "bumped into" him in restaurants. I would not consider purchasing or leasing a vehicle from anyone else.My Service Adviser, Richard Gaffney is also outstanding. He is always prepared for my appointments, contacts me if a vehicle will take longer than estimated, and summarizes the work performed. He is always a pleasure to work with.

alfredo

Aug 7, 2015

My experience was Super ... Mr. Angel Mercado ( BMW Orlando, Fl ) gave us 10 STAR SERVICE , good attentive service and above all an excellent human being ..... To all the people that fence to buy a BMW in Orlando Florida come up and ask for Angel Mercado is the best... GUARANTEED. Att. Alfredo

gobbler59

Aug 5, 2015

Courtesy and customer service are highly rated, could be describred as second to none. I would highly without hesitation recommend anyone to do business with this BMW dealer.

Dotson

Aug 4, 2015

Richard Gaffney is superb. I feel that he looks after me & I trust his advice totally. Everyone very professional, even those at the food counter

MGM21

Aug 4, 2015

As always had an amazing service in Fields BMW Winter Park. My X3 has some issues and as well as needed as oil change. Everything was completed in time, and Matt had even followed up with me on his day off. Amazing Service! Thank you!

dlmsr830

Aug 2, 2015

Excellent support from your service advisor David Susa. Very conscientious and kept me up to date. Repairs completed on time. Appreciated his help to get my cpo work completed

AllyKat

Aug 1, 2015

Impecable service from the service advisor Matt Stevens!Great service at this BMW Winter Park!This is why i have been a returning customer!Thank you Joe Allegra!Thank you all!Great job!!

firsttimebuyer2015

Jul 30, 2015

The sales team at Fields BMW Winter Park did a great job of locating the exact car I was looking for with the exact specifications. The sales process was very transparent and the salesman were not your typical "pushy" car salesman. Overall, I am very satisfied with their service and my purchase.

Monicabullard

Jul 30, 2015

Matt Stevens is just amazing. He is sensitive to that fact that I have a busy schedule. He is always on time and very reliable. I had x5 before and I opted to buy another Bmw because of his services. He is excellent Monica Bullard

Lovemybeamer13

Jul 29, 2015

This is not your typical car dealership. You can really tell that the customers matter. They always go the extra mile to make that sure you are satisfied. Also, everyone from the sales people, to the people making the food and the custodian greet you with a smile and are very friendly :)

Password

Jul 29, 2015

The experience was quick and hassle free. I felt like my concerns were addressed and the information provided to me was clear and untreatable. I will continue to use this Dealership for all foreseeable future services.

schatz333

Jul 29, 2015

Matt consistently provides excellent service and is always a pleasure to work with! Matt was instrumental and informative with our purchase of a 2015 X5z

Tricia13!

Jul 29, 2015

Having recently moved to Florida needed some service on my 535i. Was able to get an appt the next day bright and early and it went well. Everyone was nice and the service was completed timely. Car still under warrantee so there was no charge.

BMW48

Jul 27, 2015

My car just just finished the warranty and the front of my engine started shaking. I was nervous and did not feel it would be fair for me to have to pay for something such as a transmission on a fairly new car. I worked with Matt and all my car needed was an additive which was great. Matt did a good job and kept a customer happy.

Hank42

Jul 26, 2015

Mike A is the best guy you guys have. No words to describe how good he is. Matt is not the best guy you guys have

pjcs001

Jul 26, 2015

I took my car for a service appointment and to address a recall. They were waiting for me, the loaner was ready to go, so i didn't have to wait long. They called when the card was ready and when i got to the dealership to pick up my car, everything was ready for me to drop off the loaner, get in my car and leave.

jmleko

Jul 25, 2015

1st class service, what you would expect after spending this amount of money on a car. They get you in and get you out, the work is done right the first time and at a reasonable price. Where else can you get an omlet and coffee for breakfast while you wait for your car?

ANH318

Jul 24, 2015

After recently purchasing a 650i, I brought it into the dealership for service and was lucky enough to have Matt for my advisor. He was extremely knowledgeable and demonstrated a level of customer service far exceeding my expectations.

BMW750

Jul 23, 2015

I am very pleased by the the quality of service I am always offered at this dealership. The personnel there is very professional and courteous, without sacrificing expediency.

Crod

Jul 22, 2015

I just moved to the area, and my 3 series vehicle need some TLC, the service and attention to detail from my service advisor Michael Abney was excellent.

ffalla

Jul 20, 2015

Made appointment to service my 535 and Patty as usual was so upbeat and very much willing to help and do whatever it takes to fix a water leak inside the car. Was able to get a loaner during the service, so time wasn't wasted and the car was promptly returned and ready to go as expected.Thank you Patty, you are surely the best!!!!

Dianna

Jul 17, 2015

Very good experience. It was timely and ready when promised. They were very thorough and did an excellent job. I would return to this dealership again.

Dmbmwlover

Jul 17, 2015

I dealt with Michael Abny and he was just fantastic. He kept me informed and updated me fully as my car was being serviced. I needed a part ordered that was unexpected and he was still able to provide me with my vehicle back on time. I am very satisfied with my service and I look forward to coming back!

Erguvene

Jul 17, 2015

I didn't have any appointment. Stop by there anyways.. Richard took my car have it fixed it the next day! Very professional and responsive. Thank you!

Mitchster1961

Jul 15, 2015

We came from merritt island because hugh was highly recommmded. Definitely the best car buying experience I have had to date. Hugh did an excellent job!

Seminole1

Jul 14, 2015

I needed routine service and had a recall on a part that just came out the day of service. My part was over nighters and I was a priority to the organization. They could have pushed me off for a later date, but took care of me.

Tina

Jul 14, 2015

Fields BMW WP Service Dept is exceptional and always friendly. Everyone always says good morning and greets you with a smile. Can't beat the free breakfast too!

Electric Car fan

Jul 12, 2015

Service advisor Matt Stevens took the time to listen to my details on the problem (intermittent-the worst kind), my research and thoughts, and discuss possibilities as well as the service history of my car. All my questions were addressed, and I was invited to call with any other concerns. By the next business day I had a text with the diagnosis and anticipated repair completion. My car was ready for pickup on the promised day. Pretty much a perfect service experience at that point. Thanks to travel and traffic I arrived after the service department 6:30 close time. The service manager, Joe Allegra was working late and gave me the additional courtesy of handling my picking up my car and dropping off my loaner. A beyond perfect service experience at that point. As we discussed the car, and without my asking, he helped me transfter my luggage between cars. I can't imagine anything more to define excellence in service.

lnagalla

Jul 12, 2015

Service adviser Matt Stephens was knowledgeable , very helpful and professional . I received best service. Service was completed in a timely with efficient manner. I am very satisfied with service provided by your dealership.

Beachgirl99

Jul 10, 2015

Since I live in another location it is advantageous to get as much done as possible in one visit. Your auto-butler service is just another reason to love BMW. I have had this car for 2 years, 7 months and I have NEVER (yes, I'm saying never) washed my car!!! While I wait I know any other servicing needs are being addressed (diagnostic, free oil change, windshield wipers, etc) so I am safe and driving with confidence.

Safge23

Jul 10, 2015

Service was wonderful. Loaner car was quick and vehicle was great to drive. My wife my look at fie next car. Thank you very much.

Dr. Daphne

Jul 9, 2015

I received the best service from the moment my car arrived on their lot. The service guy Todd Jack was very friendly and made sure that I was able to drive home and kept in contact up until the time my car was serviced. The service cashier Jessica was also very nice and accommodating. I wish Feilds BMW was closer to my home I would choose this location to service my BMW.

Kendal

Jul 9, 2015

I took my vehicle into have it checked for a service engine light and was very impressed by the way that the service representative was able to handle everything.

mitzi

Jul 9, 2015

I am very pleased with the service recently received. My advisor is Matt Stephens and he is one of the main reasons I come back. Always greets me with a smile and remembers my name. This is worth my time and money.

SuSu413

Jul 8, 2015

I really love my BMW dealership! I have a great service rep who always goes above and beyond to take care of me. Jason Abromavage is terrific! This is the first time I've used the shuttle service, and Joe was a great chauffeur. He made it easy to go to RDV and then get back to the dealership on my schedule. My car, Gracie, was vacuumed and washed and ready to go! Because I have a maintenance plan, the bill was $0; all I had to do was sign the bill, put the top down on my car and drive into the sunshine. I highly recommend this dealership, this service service rep, and BMW.

123

Jul 7, 2015

Great experience. Will definitely be back again and would recommend to other friends. Have continued to visit the dealership and will do so in the future.

Bmw833

Jul 6, 2015

Mike Apney came through again forme. Not only does deliver on his timeline, he also provides honest, professional guidance that only comesfrom years of learned experience.I have to add that he is a very genuinegood guy. I am confident my service experiences are echoed by manyFields customers.

Jkirkman32810

Jul 6, 2015

Fields BMW has been by far the most pleasurable dealership I have ever dealt with. Whether I have needed maintenance, body work or warranty repair, they have always been extremely accommodating with scheduling and arranging a rental car. Once you arrive, there is no waiting to be scene; everything is ready and taken care of.

Patchedupx8

Jul 6, 2015

The entire process went smooth. Mr. Abney from service helped talk me through the entire process and took great care of me. I will always bring my z4 back as long as I live in the area.

FirstladyAP

Jul 3, 2015

Excellent service every time. I highly recommended Fields for servicing your vehicle you won't be disappointed. Jason is an expert at what he does. Thank you for your exceptional service!

FloridaCentral

Jul 2, 2015

Helpful and competent....everything you'd expect from a top tier organization......paid off my trade in 2 days!!! Just awesome all around.....Will definitely go back and recommendThank you W.P. BMW

Beemer

Jun 27, 2015

Fast service, no hassle. Drop off car and picked up the loaner; same thing with dropping off the loaner and picked up my car when the service was done. Staff were courteous ; my car was washed and. Cleaned at pick up

Bobby Tree

Jun 24, 2015

Outstanding customer service, on time delivery of my vehicle within the estimated service time and appreciate the courtesy car ride. Only issue was not resetting my Oil Service reminder on the message display.

MBennett

Jun 22, 2015

I punctured a tire and was leaving that morning for s trip out of town. Jack got me in ASAP, changed the tire out and I was on my way I a few short hours. What a Lifesaver. I typically have great service here and was very pleased with the last minute help. Thank you jack and Fields BMW.M. Bennett

Pam1298

Jun 22, 2015

My service advisor Jack went out of his way to try to help me with a warranty claim. While the ultimate outcome wasn't what I hoped for, I appreciated the extra effort. Jack always shows a high level of customer service that I have come to expect at Fields.

Damyanov

Jun 20, 2015

Our adviser was very very friendly and helpful. He did his best to help us with the issue! It was very pleasant experience! Outstanding service.

Retired

Jun 19, 2015

Mike Crenshaw was very nice and managed my car well.When I got my car back it was clean & working well.This experience was much better than my first service.

joshinya

Jun 17, 2015

The service advisor, matt stephens, is the definition of a professional. He makes getting my car service easy and quick. I highly recommend him and the rest of the fields crew. I will continue to get my bimmers from fields and will always trust matt!

Dannybell55

Jun 15, 2015

Service Advisors Patty and Mike are great. They helped me get service on my vehicle and got me In and out very quickly. The lunch was great. What a great staff overrall. Keep up the great work!

Thw69

Jun 14, 2015

Took my car in for new service and got taken care of by Patti. She is fantastic!! 10 stars for her. They also cleaned my car and left it new

Bill4Joan

Jun 13, 2015

They were professional,thorough,and clear concerning the recommended actions that needed to be taken. All the recommendations were accepted and completed in a timely and quality fashion.Very good place to receive quality service.

Rdave561

Jun 10, 2015

They took the time to make sure that my needs were met. Especially with providing a loner. They serviced the car and did a good job at cleaning it up. Great customer service as usual. Good communication! Great job!

ajawad

Jun 6, 2015

I've done business with fields more than twice and their service is second to none. They are exceptional! The staff are friendly and their sales representatives are the best in the business.

Durwood31

Jun 6, 2015

The timeliness and professionalism of the service department is unrivaled. David Susa is great to work with and has done a fantastic job with getting the service done on my car in an efficient manner every time I've been to this location.

Sonny

Jun 5, 2015

Everyone at Fields BMW was very helpful, even just for routine maintenance. Wait area, showroom and service area clean. The service staff got us in very quickly, had to stay longer due to wheel alignment.

Anthony's

Jun 4, 2015

Matt was a very helpful service advisor. Very fast and friendly service five Star rating I would recommend everyone gets their bmw serviced at fields bmw of winter park

MJ

Jun 3, 2015

Friendly outgoing staff that goes the extra mile to assure a positive experience. Service rep Jason delivers five star service consistently. He makes the experience enjoyable.

Starboy62176

Jun 2, 2015

I bought my first Bmw for my wife from Reggie at fields, he recoommend Richard as my advisor.. Richard always very punctual with getting my car service and delivered on a timely basis....Richard deals with my wife most of the time and he is always very professional and respectful to her.... If for any reason her car needs to be at the dealer for more than a day he usually arrange a loaner for her....I hope he continues to be a valued employee there, I would hate to deal with someone else...... Andrew McLean

Reina

May 30, 2015

Even when you have a huge inventory the costumer service is POOR. The customer service is not good, I think The sales man though that we don't have money to buy a BMW but we bought a X4 in Orange Blossom trail Firlds

Jazzy123

May 29, 2015

The overall experience was great to the guy who meets u when u pull ur car in. To the cook who makes u a free breakfast. And Matt the service guy who takes care of u and is very people oriented

randall8847

May 29, 2015

I bought a new car and I was treated with super great I'll recommend this dealership to anybody they wants a good customer serviceyou guys are second to none my sales associate took his time to teach me everything I needed to know about the car

Jsumerix

May 28, 2015

I really appreciated their attention to detail and how pleasant they were. We really enjoyed our experience working with Manny. We would recommend him in a heart beat

Lorna Superchips

May 28, 2015

Thank you for helping with a very expensive repair. Everyone very helpful. The car is coming back for more work so see you all soon

Huan G

Apr 19, 2015

My wife and I had a great buying experience! Mundy is a true professional. We truly appreciate his help.

Denise

Apr 18, 2015

Outstanding!!! Doug Redmond handled everything amazingly. Responded to my emails and calls quickly and had me in and out with my purchase in no time at all. Enjoy working the Fields people.

joahua sepulveda

Apr 17, 2015

Exelent service,facilities, orientation by the seller Jaime.

Chip

Apr 15, 2015

I was pretty happy with the whole process and seemed to be treated fairly. I'd shop again for a car from this dealer.

Satisfied Customer

Apr 15, 2015

I would like to thank Jack Todd and the service mechanics involved in my last service experience at Fields BMW in Winter Park. Jack Todd anticipated all my needs and kept me in the loop at all times. He is very knowledgeable and provided superior customer service. Big THANK YOU to him and everyone behind the scenes. It's not very often I get a chance to compliment excellent customer focus, so I applaud Jack Todd and his team at Fields.

Erin

Apr 3, 2015

Buying a car from Fields BMW in Winter Park is hands-down the easiest and most satisfying car purchase experience I have had. The sales team was very professional and went above and beyond to make sure I was happy. The whole process was pretty simple and stress-free. Even though I was getting a certified pre-owned vehicle and not something brand new, I was still treated as a valuable customer. The facility is clean and beautiful, and the amenities provided to customers provide a very nice touch. I am impressed by the team members I have encountered so far, and my driving experience with my "new" wheels has been great! I highly recommend visiting this dealership.

David B.

Mar 30, 2015

I recently purchased a car from Fields BMW Winter Park and could not have had a better experience! I cannot say enough great things about Eli Luber, who took the time to answer my numerous questions and go out of his way to ensure I walked away with not just a great deal, but the right car for me. He is very knowledgeable and easy to work with. I highly recommend asking for Eli the next time you visit Fields BMW Winter Park!

DB

Mar 30, 2015

While shopping around for a new car, you often encounter salesmen and dealerships that only care about their bottomline. They will lure you in with promises of low prices only to turn around and add fee after fee and try to pressure you into a deal you are not satisfied with. This was not the case with Fields BMW Winter Park, specifically Eli Luber. From day 1 Eli was extremely helpful, upfront, honest and price transparent. He took the time to answer my numerous questions and was very pleasant to work with. In the end, I walked away with a great car, a great deal and an even better experience. I highly recommend this dealership - and do yourself a favor by asking for Eli Luber!

Bman212

Mar 19, 2015

They gave me substandard service and charged me for service that they did not complete on my vehicle...infact I had to leave work and visit the dealership service department to point out the problem with my car...the mechanics are clueless! I will never return for service at this dealership! Period!!!

Jackie Helms

Mar 15, 2015

I have been buying cars from Fields for 30 years. Recently I had my latest car in for its 35,000 mile check up. Mr Abney was my contact person in the service department and he did a wonderful job getting me through the process. My car was detailed inside and out and ready before the estimated time. Excellent service is just one of the reasons I will continue to buy my cars from Field's BMW.

JA Villafana

Mar 2, 2015

Excellent service especially Jack Todd my assigned Service Advisor

Archie

Feb 27, 2015

I have been going to Fields for about 10 years. They always get the job done right and their customer service is absolutely the best. I deal with Patti Renne who is the service person who is always looking out for you and does a great job. Also one of the unsung heroes of that operation is Bobby ( I don't know his last name ) who can repair uncomplicated things on the spot and is like the utility infielder. He does everything and does it on the spot. Fields is lucky to have people like Patti and Bobby to help run things efficiently and smoothly. Also their waiting area is well staffed and a pleasure to sit in while you wait for your car. A great place.

John Patrick

Feb 13, 2015

Took it for a repair and problem returned in less than 60 days. Ultimately paid twice to have the same problem repaired. Rude staff as well.

Dp

Feb 11, 2015

My wife and I just went thru all the option with Archie Ferguson, the bmw genius.Great learning experience. Archie was very, very helpful.This is our second BMW purchase from Fields. We are very happy with the way we are always treated.Joe Allegra, Dave Gilbert and Archie Ferguson provide the best service a customer could possibly expect

chillwillpr

Jan 22, 2015

I just wanted to give credit where credit is due. Justin Rowe, Eddie Santiago, and everyone from the finance manager to the receptionist provided outstanding service. I was in and out with my new car in about an hour. In addition, the staff went above and beyond to make sure I was completely satisfied with my vehicle, the financing was better than any bank, and they even called me after the sale to extend a promotion to pay the first month's payment towards my car.

Tanya M.

Jan 21, 2015

It is indeed a pleasure to recognize Richard at BMW Winter Park, FL as the best representative a customer could have. He's serviced my car since the beginning and I've always been extremely happy with his professionalism and dedication to include the staff. He is truly an asset to BMW and because of him, I will forever purchase from BMW. Thank you Richard for your pride in offering me the best customer service, quality and attitude I have ever received. Thank you! Sincerely, Tanya M.

Patrick

Jan 16, 2015

Jason Abromavage ROCKS!! We have brought our BMW's to Fields in Winter Park for years now. Always great service, and the entire team takes great care of us. We recently had our 550i serviced, and Jason was our Service Advisor. He went out of his way to ensure our experience was fantastic, and made the experience another enjoyable one.

ABirmaher

Jan 9, 2015

I have been taking my cars here for service for a few years and even purchased my most recent here. Always. A positive experience whether it be with the sales staff or the service staff. Very knowledgeable and always helpful. Highly recommended.

GregB 335i Sedan

Jan 8, 2015

Top-notch service start to finish. Matt Stephens and the team were great from greeting and intake through explanation all the way to the pickup and departure.

BMW lover

Dec 11, 2014

Very nice facility, lots of cars to choose from. They have a restaurant in the dealership that serves free breakfast & lunch. Complementary car washes are available to customers as well. Best car dealership we have ever been to.

Karin

Dec 11, 2014

From the moment we stepped into Fields BMW, we were sold. Not only was the sales process flawless but every person we met was happy about their job and product. Just went for my first annual service and was delighted. The person making the appointment was nice, the service writer was nice, the Hertz rep was , you guessed it, nice! By nice I mean professional, respectful and not uptight. Everyone is professional and acted like I was the only customer and could do nothing wrong. I will always buy BMW and will always do so at Fields!

Don Dieker

Nov 24, 2014

Kudos to Jack Todd at Winter Park BMW. Service on our car BMW 328i is always excellent, and timely. Quality of service by Jack Todd is outstanding. Don Dieker

Cindi

Nov 20, 2014

I had my airbag replaced today and I am so impressed! (recall) The customer service from start to finish was beyond expectation! Not only did they get my car in and out in record time, the staff was friendly and respectful from start to finish in all departments. In addition, I am embarrassed to say, the car was really dirty inside and out when I took it in and when I got it back it had been cleaned inside and out! I feel the entire staff should be commended for their professionalism and attentin to detail from start to finish! I have to add that I did not even purchase the car from this dealership, I simply took it there due to the recall for airbags. When I am ready to upgrade I will definitly go to Fields's and would recommend anyone looking for a BMW new or used to visit this dealership!

Rikesh

Nov 19, 2014

Fields BMW of Winter Park has the BEST customer service in their service department. I have been going to Jason Abromavage for a few years now and he is nothing but AMAZING. He always has me in and out of there in no time. And if they are to keep my car over night he does the best he can to have it back to me ASAP. He always has a smile on his face and is just a great person all around! Fields has one of the nicest, if not THE nicest dealerships around, especially with their complimentary breakfast and lunch that they offer. I wouldnt go anywhere else, and I know when Im ready to purchase another BMW I will be going to Fields.

Stuart swalheim

Nov 12, 2014

I recently had a service appointment with the fields service department ,as usual my service was completed flawlessly.Jason A my service advisor personally attends to every detail from my courtesy car to making sure the sills of my doors are wiped clean,a personal pet peeve of mine.I know he often does it himself.His attention to detail is extraordinary. I've been buying my cars from fields for 22 years and i've always had wonderful service experiences,but Jason is a cut above.In fact when I leased my new car I insisted that Jason be my advisor.

M3 Music

Nov 10, 2014

I have been to a number of BMW Dealers over my 17 years of BMW ownership and I can say that Fields is the best one I have visited to date. I live a hundred+ miles away and can say it was worth the drive due to their outstanding Master technicians like Jonathan. Whenever I can swing the road trip my BMW is going back to Fields for repairs and maintenance where possible. I had a great overall experience from beginning to end and I did not even buy my BMW from them. I will be back.

John

Nov 2, 2014

I am very impress by their customer service. This dealership may not be perfect but I found perfection on how well they correct issues. I'm looking forward to get my M6 from them

John T

Oct 17, 2014

I am a first time BMW owner. I drove 150 miles to Fields BMW in Winter Park because of their pricing. There were some minor issues with the car and they were professional and prompt in repairing those problems. I couldn't be happier and would definitely purchase a car from them again. John

Rpate

Oct 17, 2014

This was by far the best experience I've ever had at a car dealership. I purchased my vehicle elsewhere, but showed up here for maintenance on a window weather stripping that was getting stuck in the window. There were absolutely no questions asked, but they issued me a loaner vehicle and got the work done in a very timely fashion. I will continue coming back to this dealership for all future vehicle purchases. Thanks!!

Carbar

Oct 15, 2014

My car was there for service, everything was done perfectly, from the moment we arrived for drop off to the end at the pick up. Great attitude and very helpful everybody.

Fabian Berru

Oct 3, 2014

I love the service, Patty my service consultant is super professional, excellent attitude, and very knowlegeable. My car was clean and service to my expectations. I enjoyed breakfast and I felt treated like a King.

Rfaithfulservant

Sep 27, 2014

I would like to say how GREAT of an experience Jay F. made our purchase. He went above and beyond any expectations we had. He made a special day even more spectacular than expected. He delivered with a large red bow on top! Couldn't have asked for anything better. I have been in and out of that dealer for the past 5 years trying to find the right vehicle. But it wasn't just the car that captivated me. It was how Jay made our experience such a special one. He made us feel like we were his one and only Customer! He searched to find us the one with all the detailed package items we wanted in just 4 days......It's a very competitive market and you really have to go above and beyond and that's just what Jay F. did! I would highly recommend him to anyone that is in the market for a new toy. Thanks Jay F. for standing above all!!! You are one of a kind!!!!

Angie P.

Sep 16, 2014

I needed an "expert" to help me navigate all of the buttons, controls, etc! Bryan Bilancione was awesome! He saved me hours of manual reading time! I know more about this BMW in 1 day than I know about my Mercedes that I've owned for A YEAR!! Highly recommend him!

Dick W.

Sep 10, 2014

My 2014 BMW 328i GT is a wonderful car with great electronic features. The only problem was I needed help knowing how to set up every thing even after my sales rep showed me how. 9 months after leasing the car I set up a appointment with their "Genius" service specialist, Brian Bilancione. Brian was very helpful in explaining and teaching me how to more fully take advantage of the many electronic apps. in the car. He is a terrific instructor.

tvalen1

Sep 7, 2014

Frustrated looking at used cars when I finally found a BMW at Fields. Received the best sales help from Justin R. and Eddie S. got us through the financials painlessly. I will definitely go back to Fields when it comes time to trade this extremely nice 135i in on something new. The employees are treated well and it shows in their demeanor, making for an overall pleasant buying experience.

Anil Sharma

Sep 2, 2014

I had a great expeirence at Fields BMW Winter park office. I believe that Service adviser is the key. My service advisor was Mike Crenshaw and he provided an awesome service. I will go to the Fields again as long as I have the same service advisor

Alfonso Blanco

Aug 29, 2014

Great service, I was very satisfied with the services offered from this dealership, Davis Soussa was very helpful and professional.

Chrissy

Aug 25, 2014

I needed my car serviced due to an oil change along with the service engine light appearing. Mr. Michael Abney was my adviser and I'm glad I was able to encounter such a kind and honest being. Mr. Abney was able to explain what needed to be done and did a great job of keeping me updated of the services. In addition, the lounge and cafe area make the stay worthwhile with plenty of seating (I was able to find a cubicle spot for my laptop and I! Yay!) and well-lit. The coffee and tea selection was superb and I must say, Ms. Dana at the cafe area makes top quality foods -- I had the chicken cordon bleu, steamed veggies, and mac+cheese. I certainly see myself returning to the Field's BMW of Winter Park. Keep up the stellar work!

kamatsho

Aug 10, 2014

Jason was my service advisor he is very professional and knowledgeable, once i explained to him the noise that i hear in my car he immediately went to the tech and we went for a test drive, The tech found out what the issue is within 15 min. overall great service and great experience.

Statt002

Aug 4, 2014

Great experience from start to finish. I am returning client and never had a bad experience. Quick and easy purchase with knowledgable and friendly staff.

acarranza49

Aug 1, 2014

Just like to thank Dennis and the entire Winter park staff for making my experience pleasant and helping me obtain this fantastic car. Picked up a new M4 coupe last night, after weeks of shopping and several phone calls to multiple dealerships I was fortunate enough to call Fields BMW in Winter Park and get in touch with Dennis. For the first time since I started the search I reached a knowledgeable friendly sales consultant (Dennis) he made me feel comfortable about giving him and the company my business. The deal was hassle free and at a great price, when I picked up the car everything was as promised no hidden fees or surprises. He had all my paperwork ready and I signed in 5 mins, I met a few other members of the staff all very nice professional folks that congratulated me on my purchase. I really felt bad because Dennis had to stay 30 mins past closing for me to get my car that day due to my schedule, but not only was he willing he spent his own time making sure I understood my new car and all it's features, this was after I told him it was not necessary due to the time. To top it all off Dennis has followed up with me on my purchase already this morning along with a business manager and made it clear he was always available to answer any questions in the future. If your in the market for a new or used BMW stop reading and give Dennis a call you will not be disappointed. I am a firm believer you can't over pay for great service and I am 110% satisfied with my purchase and experience, can't ask for more than that! For what it's worth I have been in the auto industry for 21 years and have purchased more cars than I can remember it's not often I take the time to write a review but I feel these guys deserve recognition for the great job they did. We will be doing more business in the future (the wife can't stop talking about the X5 on the showroom). Thanks guys good job!

Malak

Jul 15, 2014

My two brothers, my wife and I have always been servicing our cars at this dealer, great team, and one of the best BMW dealers in FL. The reason i am writing this review that i was looking for a CPO 5 series, unfortunately the two cars i liked at this location were sold before i make up my mind, the third one i liked was over my budget and i ended up dealing with a different BMW dealer in FL, i regret it, the location for the other dealer wasn't as clean, the staff wasn't as friendly, the overall experience wasn't good. The funny thing is the price for third car i liked at Fields was dropped to fit my budget after two weeks of my purchase... oh well, it wasn't meant to be, but my next car would definitely be from Fields. Now my brothers and my wife go there for free car wash and i cant because i did not purchase my car from this location so i thought it wouldn't be ethical for me to go there and get the free car wash. but i still service my car there, as they are the nearest BMW location to where we live.

Tiffany

Jul 15, 2014

I recently moved to the area and was anxious about using a new dealership for my service needs. Jason A from Fields made my experience enjoyable, was attentive to my needs, and was very thorough when going through the service that was performed. Fields atmosphere and waiting area are very pleasant. The Service Manger, Joe, came out to introduce himself, which I appreciated. I would highly recommend them. Thanks for the great service Winter Park Team! Tiffany from Lake Mary

MarcVan

Jul 3, 2014

Bryan Bilacione was very knowledgeable and patient. He went beyond making sure we understood the functions of the car and offered follow up help. Excellent job!

Tstatzer

Jul 1, 2014

I took my pre-owned 2011 BMW 328i in to meet with the BMW Genius. I had questions as to the use of some of the functions/features of my car. Bryan spent a considerable amount of time "tutoring" me (very patient and instructive). I pointed out the weather strip on the driver's had been torn/worn by the previous owner. He suggested we go into the service, parts department to see what the price would be to replace it. I was pleasantly surprised when the service manager told us he could cover the part and installation under the existing warranty coverage. When it's time for service or time to make another purchase, I hope to return either to Wymore or Orange Blossom.

ZachOrlando

Jun 26, 2014

WOW. I have owned 30 cars in my life and my family has been involved in the industry for my whole life. I have extensive knowledge of over a 12 different manufactures and Fields is hands down number one, two, and three etc. They understand the value of there customers, families, and value your time and do everything to help your time at Fields like the greatest car dealer experience ever. My son who is four was entertained for two hours and wanted to stay and wait for our car. I have never owned a BMW until I purchased one for my wife and I will be doing the same for myself for my next car.

J Thompson

Jun 19, 2014

This review is for my recent service. I have been going to Fields of Orlando for years. My service advisor has been Shaun Debose and he always goes above and beyond. I am going to get my new car from Winter Park solely on his great service. Thank you

DZ

Jun 9, 2014

The customer service by phone and in person was AWESOME. My car was ready and clean before I expected. The dealer is clean and would recommend Fileds BMW Winter Park.

Discourgaged BMW owner

Jun 3, 2014

Details are being provided to allow for a valid response which is not canned. Invoice 473545; date of service March 25, 2014, 2010 BMW 328i, washer fluid system is not functional. Per the invoice the washer pump was replaced. I have just made an appointment for this upcoming Saturday (06/07/14) for the same issue, washer fluid system is not functional. This is not the first instance of the vehicle being returned for a repair which was not properly addressed. On January 6 2014,Invoice 467532, vehicle was brought in due to poor heat output. It was not properly fixed until January 21, 2014. The exterior mirrors were serviced on January 21, 2014. Mirrors are still not functioning properly. Fields mechanical service seems to operate on all cylinders with regards to changing of oil and replacement of wiper blades. Any service requiring diagnostic ability has been lacking in my experience.

jblovesbmw

May 31, 2014

Needed new tires and spent a pleasant time in Fields Customer lounge where I got an omelette made fresh to order, fresh coffee and a cubby to work in while I waited. Very nice folks and great service.

Pablo J Criado

May 9, 2014

I understand that people don't often communicate when the customer service delivered goes beyond expectations. I work in the hospitality industry, and I know the importance of communicating when things go great. Richard Gaffney showed high quality standards since the first moment I was in contact with him. I had my BMW in your shop twice for repairs in the last 2 months, and Richard's winning attitude gave me security towards who I was leaving my car with. Everyone has a different vision toward their jobs, and I can say that the perception that Richard gave to me was a perception of excellency towards service and commitment towards his company. On my first encounter with Mr. Gaffney, my car had been towed to his dealership in the middle of the night after breaking down on the side of the road and I didn't know what to expect. The following morning, I received a call from Mr. Gaffney. I was a little disappointed regarding what happened to my vehicle, but the words and manner demonstrated by Mr. Gaffney gave me a sense of security in which all my negative vibes went away in a matter of seconds. His professionalism was extreme, and the way that he empathized and put himself in my shoes was appreciated. He went above and beyond to ensure that my vehicle was repaired promptly and to my satisfaction throughout the entire process, all while keeping in close communication so that I always knew exactly what was going on. RICHARD YOU ARE AMAZING!!! THANK YOU SO MUCH!!!

Debby

May 5, 2014

I purchased a vehicle from Field's BMW in Winter Park and absolutely love my car. However, the reason for writing this has nothing to do with my vehicle but instead is a result of excellent service at the dealership. Every time that I have taken my vehicle in, I have experienced complete professionalism and courtesy. My service representative, Dave Gilbert has been very responsive, communicative and timely with all service. Not to mention, breakfast or lunch being served while you wait with complimentary car washes. I will never hesitate to purchase another vehicle from this dealership. Great job, Field's BMW!

ericpsc

May 5, 2014

the best service I've ever seen , I came in for a auto butler contract and they had me in and out in a rent a car in 14 minutes and when car was finished , it took 12 minutes to pick it up and be on my way and that made my day

Cynthia

Apr 23, 2014

The ease in getting my BWM serviced is amazing. I was able to drop off my car and pick up a rental in about 30 minutes. When I returned to pick up my car, all repairs were explained and the service advisor ensured the repairs were to my satisfaction. Dropping off the rental, inspecting the repairs and paying the cashier were all less than 30 minutes. All of this completed by professional employees who were ensuring all of my needs were met. They made sure my experience was pleasant and quick.

Barbara

Apr 19, 2014

I seldom give recommendations, but Field's is the exception. It has always been a good experience.

KJones

Apr 11, 2014

Ron H. Is the best advisor at Fields WP. I have been using him for years he briefly moved and returned and I am so glad they have him on the Fields team.

JDa528i

Apr 9, 2014

Jason A. is our service rep - if Jason isn't available, I won't bring in my car. We have had nothing but great service at Fields :)

Mona

Apr 7, 2014

I always feel one of the best ways to judge a car dealership is their service department. Fields BMW Winter Park is outstanding. I purchased my first BMW (pre certified) from Fields 6 years ago. I can not say enough good things about how well they take care of my car and me. My service advisor, Dave Gilbert, always lets me know what service needs to be done, if there is a potential problem arising (like my battery is going to go at any time). There is never pressure like you have to have this done right now. My car is serviced in a timely manner or I am notified if there will be a delay and do I need a ride or would prefer to wait. They always make me feel like my car and I am important to them.

JJ FULMER BMW 750LI

Apr 2, 2014

Service and a RE-DO was needed on my 2007 BMW 750LI. The rear bumper had issue at BMW contracted body shop at last time in and was not up to snuff when returned to Fields for delivery to me. Also, my brakes needed a flush, and the new BMW battery I had purchased recently was going low? What's wrong here? Joe Allegra and Shaun Dubose were up to this challenge/mystery, and took my car in the last week of 03/2014 and got right on it. Within days, my bumper had been smoothed out, repainted, re-glazed, and the brake lines flushed, and a rear door closing actuator replaced in which was draining the battery at night in the garage while I slept without ever knowing it. WHO KNEW! ...............Well, JOE AND ALLEGRA and SHAUN DUBOSE DID! Problems and personalized care at previous dealerships have been a problem in the past, however on this particular visit, Its all stars and A+ ratings for white glove service and follow up. THANK YOU,..no really, THANK YOU!!!!!!!!!!

Lydia

Apr 2, 2014

The manager and representatives were very accommodating in assisting in the repair of my vehicle

Charlie & Jane - transplants from Boston

Mar 29, 2014

Patti Renee is our service rep - she walks on water. Friendly, courtesy and takes care of us and our car. She epitomizes what Fields BMW is about. While we find BMW dealers in general a cut above - Fields and particularly Patti is the best. We could not recommend this dealership and their service more highly.

Candace

Mar 27, 2014

Always make me feel special! Never had a problem with this dealership. Very professional and all the amenities are wonderful. Very prompt service.

K. Holden

Mar 26, 2014

Great service, great breakfast, great facility. Complimentary car wash was great as well except the vacuuming wasn't superior, but there were a lot of cars being washed for free and you can't beat that.

BMW Owner

Mar 25, 2014

Fields has a reputation for being more expensive when it comes to service, but if you have a BMW would you trust just anybody to know your car? They provide the best customer service in the business, knowledgable people in all departments, and a free lunch! They are the best and I recommend for any car purchase or BMW service. I always believe that you pay for what you get.

D Kirby

Mar 21, 2014

As a Fields BMW customer, I am extremely happy and satisfied with their staff and level of customer service. I would absolutely recommend anyone of my friends and associates, to visit their dealership for services or to purchase a vehicle. I purchased a BMW X5 and continue to visit the dealership for services which include complimentary courtesy car washes. The dealership is always clean and the waiting area is comfortable and conveniently accessible with tv, phones, internet access, game room for children and even complimentary meals and refreshments while waiting for your vehicle to be serviced. Fields BMW is unlike any other dealer I've ever visited, and I wouldn't trade my BMW for anything else.

M5 Owner

Mar 21, 2014