Used Cars for Sale at Fields Volvo of Northfield in Northfield, IL

Optionspro11

Oct 24, 2015

I come to Fields Volvo for service because of their fair pricing and friendly personnel. The dealership is nice and clean which greatly exceeds other places that I've brought my car to get serviced.

Pleased customer

Oct 2, 2015

Very impressed with the service of this dealership. They were able to fit me in with very short notice, drove me back to work and picked me up when my car was done later in the day. They were very nice and accomodating.

Ckayser

Mar 12, 2015

Pleasant and professional in every way! My service was done well and sooner than promised. Very comfortable accommodations if you must wait for your car. Would be willing to buy from them when that time comes!

MIKE D.

Mar 9, 2015

Great dealership and wonderful service dept. this is the reason to have Your car serviced at the dealer! Thanks so much! MIKE D. Skokie Il.

Bobbie, C70 Lover

Mar 3, 2015

i live quite a distance from my Field's Volvo dealership and could have transferred my car's service closer to home, but it's worth the drive to be treated so well. The sales and service staff are great. And relaxing in the lounge area with TV, internet and work corrals, as well as great snacks while waiting for the car to be serviced is the best! Well worth the drive! Dealerships close to my home don't compare. I will buy my next car at Field's and travel the distance when needed to continue to be part of the Field's family.

Another Happy "New" Volvo Owner

Feb 28, 2015

I recently had the pleasure of purchasing a certified used car from Fields Volvo of Northfield. Before buying the car, I did my due diligence and I went to various local dealers searching for a slightly used vehicle that would fit my needs. Most visits left me with a decidedly icky feeling. I was told that this or that noise was perfectly normal. And surely, I was just imagining things? Although, in many cases, I have owned and cared for a car longer than the sales person has been able to drive! Or even worse, I would go back after they had told me they had "fixed" the problem and find the issue unresolved. Not at Fields, my feedback on two minor issues were addressed with immediate concern, I was introduced to the mechanic who assured me that the issues would be resolved to my satisfaction. The salesperson kept me updated on the cars status and verified that all was taken care of prior to my purchase. No pressure gimmicks, I truly felt like they wanted to be sure all my concerns were addressed and that I would be truly happy with my purchase. I had read the great reviews on the dealer ship on this web site and am glad to report that they are true.

MaryM

Jan 29, 2015

Very professional and fairly priced for the quality of work. One of our cars is out of warranty but we continue to bring it to Fields Volvo for service because they are honest, reliable and always professional.

Nijaz

Jan 15, 2015

God job guys.You have nice breckfast place,you rooms is clin,Sales people is nice when explane about cars and they referal go to cars show.

Bootleg89

Nov 22, 2014

Fields Volvo is the best dealership I have ever done business with. All of the salespeople we met and observed were very courteous and professional. Our sales rep was Don who was a real treat to work with. I don't think I have ever actually enjoyed dealing with a car salesman, but Don great. The facilities are also modern, clean, and overall welcoming. They have a snack bar stocked with drinks and snacks, almost like what you would find in an airport gift shop. There is also a nice play room for the kids. We really loved the facility. Overall, the best experience I have ever had at a car dealership.

marymetcalf

May 15, 2014

Javier signed me in efficiently with a caring, personal interest in his client. The service was completed in less than an hour (a record in my experience)! I love my C-30 and Field's Service. Keep up the PERSONAL Service. Hope to trade up to a new C-30 someday :)

haffee28

May 14, 2014

I was looking to purchase a specific car and Bill came highly recommended so I took a chance and drove out of my way to the Northfield Volvo dealership, I met with bill and told him exactly which car I was looking to purchase and I left him my phone number, after a few days past by I received a call from bill who informed me that he found a 2011 Infinity EX35 with 20,000 miles and that the vehicle's cost was below the budget I told him I was able to afford. The next day I immediately drove to the dealership with my husband and fell in love with the car, it looked as if it was just driven out of the assembly line. I immediately put a deposit on the vehicle and called my state farm office in order to get the funding, when my husband and I returned to the dealership we informed bill that we had the funding approved by state farm and that we needed the vehicles V.I.N in order to complete the transaction with state farm. Bill not only helped me find the exact car that I was looking for but he also saved us money, bill went and spoke with mike, bill informed mike that we had gotten a very good interest rate thru state farm, however he asked mike to check and see if he could find us an even lower interest rate. Mike at which time started making phone calls and did not stop until he found us a better rate (almost 1% less!!) my husband and I were so surprised and satisfied that we had mike print out all the proper paperwork so that we could drive our new car home. Thank you so much for all of your help....sincerely , Marta and Rafael

barto123

Mar 29, 2014

For me to take the time to grope through websites to say what a pleasure it was doing business with Fields Volvo in Northfield, IL speaks volumes in itself. I got a fair to good deal at Fields and the gentlemen I worked with were low pleasure, knowledgeable guys. If all Field stores/brands have this culture, I would be hard pressed not to buy my next cars there as well.In my search for a used Lincoln MKZ I visited several dealerships and CarMax. The other dealerships could not come close to the service and deal I got at Filed Volvo from Mike and Bill, and CarMax is CarMax. Negotiating with the Sales Mark was not the stress one would expect.As a matter of fact, there was a Park Ridge Lincoln dealership that actually brought arrogants and rudness to a new level. I',m alking about the Sales Manger, not the whipped and abused salesmen, but I digress.Fields is a class act in every respect.BartPS: The other review I've written in my life was for a well driller in Northern Wisconsin. Need a well drilled? Morin and Johnson Well Drilling, Niagra, WI.Need a car? Fields.

matt fera

Mar 19, 2014

My family has purchased vehicles from the Field family for nearly 10 years. I just purchased an Infiniti G37. Not only is the car amazing, the staff at Fields was perfect. Rene Chavez went above and beyond the call. I will go back in a heartbeat, as will my entire family. Matt Fera

Bostonova

Dec 23, 2013

Roger is The Man in the sales dept. For one "honest car salesman" would normally be an oxymoron but not with Roger. I bought my first used car from him and waited months until he found the perfect car for me. After purchase Roger continues to go to bat for me with servicing the car and giving advice. His background is as a technician so he really knows his stuff from literally " under the hood." Before meeting Roger I have had a string of bad car buying experiences. If ever Roger goes to another dealership I will follow him there. That's how much faith I have in the man. Thank you Roger! Keep up the amazing work!

Larry and Renate

Oct 16, 2013

Just picked up my new XC60R. I ordered it with the help of Mr. Zoar Avni and could not have asked for better and more knowlegeable help. He and his team made the whole experience a great pleasure and were always there for any assistance needed. I highly recommend this dealership!

Carlson

Oct 7, 2013

Very Professional Staff. Answered every question and never felt pressured. I really liked the XC90 but opted for a competitors vehicle only due to Location of Rockford vs Northfield. If I am to purchase a Volvo in the future, it would be from this Dealership.

timy

Jul 8, 2013

Bought a used 08 Chevy Malibu and was not expecting to leave the lot with the car that day, but the people who worked at the dealership helped us out financially to get the car, and we drove the car home that very day. It was our first purchase in 5 years of a vehicle and the staff helped out very well. I love the car a lot and it's gas mileage it gives me. Fields Volvo of Northfield is a great dealership and I rate it 8/10. I'd definitely go back for another car.

cgalardi1

Jun 2, 2013

Justin Russo is one of the key reasons my family continues to visit Fields Volvo for all our service needs. Justin and Fields, for well over 12 years, has meet each service visit with a can do attitude and willingness to go the extra mile. We can not see a time when we would do business with any other indivdual or organization. We at Field's "Matter" each and every time.

kaihorn

May 30, 2013

This is my 3rd Volvo from Field's Volvo...starting in Libertyville in 1998. My cars have always been serviced by Fields. Thy are friendly, efficient and compassionate. Justin Russo has been a wonderful representative of what Fields stands for and I am pleased to continue to be a Fields supporter.

MGoldbergDR

May 27, 2013

Consistently, Justin has provided helpful and friendly service at this dealership. He helps me prepare for next visits as well as works within time constraints when necessary. It is really great to have someone in the service department who is trustworthy and attentive with regards to vehicle brand needs. He has been helping me for the past five years since the purchase of my car--which is delightfully (congratulations were offered by Justin as well as my closest family and friends) now "paid for!" Thanks Fields Volvo and Justin--looking forward to future years of service and pleasure from my 2007 S60 Volvo.

nfbegley

May 20, 2013

I have been a long time customer of Fields and have always found the customer service provided by Justin to be outstanding. They keep my car running well and advise me of upcoming services needed so that I don't have problems.

lisanaaron

May 18, 2013

Justin Russo is very knowledgeable and courteous. He acquired all information I needed for a particular service. He always goes above and beyond to assist you. He definitely a huge asset to the Fields Volvo service team. Thanks so much!Frank E.

Northbrook

Apr 30, 2013

I was very pleased with the service provided by Fields Volvo. I worked with Ashvin Shah and purchased a BMW and traded in my BMW. I showed up late on a Saturday afternoon and Ashvin stayed after closing hours. He was extremely friendly, very professional, and I never felt pressured. Overall, the experience was great and I will purchase my next car (new or used) with Fields and with Ashvin. Jeff

jguggenheim

Apr 8, 2013

I purchased my Volvo XC70 from Field's Volvo and have also been using their service for many years prior to that for a Volvo purchased elsewhere. They have been unfailingly courteous and fair. I most recently brought it in for diagnostics last week, which they did not charge me for. Justin Russo took the time to review the issues I was having with the car and patiently explored the options I had. I felt that he was candid, honest, knowledgeable and professional. I appreciated his support, and will continue to use Field's for service as long as I still have the car.

S B

Apr 6, 2013

I have been a Fields Volvo customer since 1994 and could not be happier. I recently had my 2005 Volvo XC90 serviced and had a fantastic experience. My service rep., Justin Russo, made the experience so easy. Great communication coupled with excellent service, made my service experience seamless.

aparsky

Apr 3, 2013

I've been going to Fields Volvo service since 1998 when I bought my first V-70 wagon in Libertyville. For the past 14 years, I had my own personal mechanic (Bill) who took a special interest in my car. I also have my own personal service advisor (Justin) who is courteous, professional and knowledgeable about Volvo. I appreciated the long trusting relationship that I have with Justin, the service department and the mechanics at Fields Volvo of Northfield.

3volvossofar

Apr 3, 2013

I am a firm believer in the quality of Volvos and feel the service here is worth driving a few extra miles to get excellent quality service.

jergwen

Feb 28, 2013

Rude and arrogant.I stopped in to look at a new vehicle, and after showing interest in one, was approached by the Sale Manager.Not only was he rude and arrogant,but, he would not stop talking!!I thought he would get the hint when I looked at my watch several times, but that didnt work.I nearly fell asleep listening to him rant on and on about how good there reputation was, their competitive prices, and how well they treated their customers.REALLY??!!!When he finally stopped talking (zzzzzzzzzzzz) .....I finally made an offer on the vehicle, he told me it would be hard to find this car for that price,told me I should continue to look elswhere, and walked away.SO, I DIDFunny thing is, I was able to find the same vehicle for a much better price at another dealership.Apparently he doesnt like to do business as much as other dealers,because of the "HIGH VOLUME OF RETURN CUSTOMERS WE HAVE" (his own words)NEWS ALERT!!!It might be a good idea to not talk so much, and spend more time listening to your customers,instead of yourself.

bnelson002

Dec 12, 2012

Steve was extremely helpful and took time to answer all our questions. On multiple visits, he always available even on his day off. He was very thorough in explaining all the options available on the car we ultimately purchased - the C70. I would recommend him to anyone who is looking for a Volvo.

Todd Pickett

Nov 29, 2012

Mark,Mike and Steve were very patient with me as I was on the fence about buying a car. I want to say that Mike was very good about researching info for me. This process took me several weeks. When I did decide to buy the car I knew the price that I got on the car was the best price around. Very pleased that I purchased the car from Fields as the dealership just oozes with class. (like the other Fields dealerships) With all of the freebies that they offer! Never for a second did I feel pressured to make a purchase. Most importantly I felt very comfortable making the purchase. And I have no regrets about making the purchase. After the purchase the follow thru was great as I needed a radio code. Steve took prompt care of me. Thanks guys, hope to deal with you again, Todd Pickett

calexmoore

Oct 26, 2012

Steve Farshi was courteous, knowledgeable and a great listener. My husband and I met him over a month ago, and he did not have a Volvo XC60 with navigation to show us. However, he promised to keep looking for us, and called this week when Fields Volvo received a trade in matching our wishes. He never tried to push us into any other car over that period of time. Steve is a true professional. He dealt with me fairly and in a very straight-forward manner. Steve has an MBA and is close to receiving a 2nd masters degree in accounting. His knowledge of all things Volvo was helpful and impressive. I would highly recommend him to a friend or family member.

Jesse

Sep 15, 2012

I purchased used Volvo XC90 T6. I had a wonderful experience. The best thing was that they treat you like a friend, not just a random customer. I would recommend it to all my friends. Special thanks to Lisa and Gary for going extra mile to accommodate.

someday27

Sep 11, 2012

Great Buying Experience! Very Accommodating. Just got XC90 with twin turbo and it was my best car buying experience ever. Great customer service, no pressure sales, good selection of used cars and knowledgeable staff. I would recommend to everybody. Thank you Gary and Lisa.

cnield

Sep 4, 2012

Very happy about my experience with Fields. Ashvin was a terrific representative, followed up when he said, was extremely courteous and professional, and treated me and my family with the utmost respect. I was introduced to Gary as we were wrapping up the deal, and Gary was also very courteous and respectful. The entire experience was terrific from the beginning to the end, ultimately in the purchase of a used vehicle. I would absolutely recommend this dealer and specifically Ashvin and Gary to others. I will definitely buy from here again and recommend these guys to friends who are looking for a new / used car.

fredressel

Aug 11, 2012

Barbara & I have purchased 2 new vehicles from Field's Volvo in less then 1 year. I have been a Volvo driver for over 30 years & Barbara switched from Acura to her first Volvo. We are both extremely happy with the manner in which Roger Martinez took care of us with both of our NEW purchases. He was thoughtful, patient & considerate with all of our questions, concerns & desires for these purchases. He took care of us from the initial discussions & all the way through our negotiations & final delivery of our NEW Volvo's. And he has been there if we have any questions about our new Volvo's. David Cederquist is always available to answer any service question. With my original 2004 Volvo he always handled any problems that I may have had. Always scheduled a loner Volvo for my convenience & communicated to me with any issues that may have evolved. Both Barbara & I feel VERY comfortable any time we drive into Fields Volvo. Kind of like visiting old friends. And that goes for ALL of the folks at Fields. I have always recommended Field's Volvo any time anyone asked me for MY PERSONAL CAR DEALER!Whenever I have been at Fields I always get a card from Doug Morris asking "If we have not earned a "5" response from you, we want to know what we can do to improve". Well as far as we are concerned your service deserves a "10"! Don't change a thing!Respectfully;Fred Tanenbaum & Barbara Bernstein(TWO VERY HAPPY FIELDS VOLVO CUSTOMERS!"

I Al

Jun 1, 2012

Mike Katz and the Fields Volvo Northfield team went above and beyond my expecations to make sure I was able to get the Volvo that best fit my needs. Mike was able to find a Volvo for me that was stylish, had good gas mileage and fit my budget. There were no high pressured sales techniques; just straightforward honesty. Mike was able to get me a great deal on a Volvo and made buying a car easy and stress-free. Prompt service. No stress. No hassle. That's what I call great customer service!! I will definitely come back to Mike and Fields Volvo again if I am looking for a car. I will also send friends and family their way.

jillianstahl

May 30, 2012

Highly recommend Fields Volvo in Northfield......exceptional staff, very professional and easy to work with. I am the proud owner of 2 used cars from their dealership. Will recommend them to all my family and friends.

bolekto

Apr 5, 2012

Just had to take my XC 90 in for service and I am always so happy to have Dave Cederquist take care of us. He is funny, friendly and extremely helpful in troubleshooting any problem that is encountered. Based on the service and sales at this Volvo we went ahead and purchased another Volvo last year. Thanks to everyone, especially Dave, for making us feel like valued customers.

tracigroff

Feb 23, 2012

My husband and I brought our Volvo to Field's and we could not have been more thankful for the outstanding service that we received. David Cederquist spared no effort to ensure that our car was fully restored to standard of excellence that Volvo is known for. This has been our first experience with Field's Volvo in Northfield, and I am certain we will never venture anwhere else for service of our XC90.

Andrew

Feb 20, 2012

I bought a used car from Fields Volvo and wouldn't hesitate to buy my next car there. Everyone was very upfront with me and I knew what I was buying. After the purchase I had some concerns about the car and everyone was more than happy to help. They actually did some extra work on the car at zero expense to me, which surprised me. They didn't have to, due to me already purchasing the car, but they did. They even gave me the coolest loaner car while I waited, a Volvo C30. I think that will be the next car I buy from them. Also their new facility is awesome. Free car washes and lunch from any of their dealerships for the entire time I own the car. Very impressed! Andrew

dkipley

Feb 7, 2012

Maria Therese, the Business Manager, went out of her way to get me the best rate on a car loan and also handled the paper work to register my car in another state at my request. She also found me the best tax rate. Service above and beyond the call.

Fdemissi

Jan 7, 2012

We have been customers with this dealership for the last 5 years and have enjoyed the relationship. Work on the car is always done as promised and every care is given to insure high quality work.

Unimpressed

Dec 7, 2011

Found the vehicle I was interested in on Cars.com - made an appt with dealership to see the car. Arrived that morning at dealership-contact person was not there. Another salesperson showed the car-took a test drive... Also drove some other cars salesperson recommended. Agreed to purchase original car-was given rock bottom on my trade-in. Paperwork took mist of the day. Was finally sent on my way only to find that I had to fill up before even got home!! Two weeks later they sent me a new sticker because they'd made an error on my registration.

samillman

Oct 15, 2011

Bought my new to me S60 at Fields Volvo. I have never been treated so well! From the sale to follow up service - they are exceptional. I refer all my friends and family to the Fields Auto Group!

Sima Cohen

Oct 13, 2011

From my service advisor David Cederquist to the technician Dominic are both very helpful. They are always friendly and will answer every and all questions that you have. When you walk into the sevice dept all the advisors are very friendly and treat you like family. From a woman's perspective you are never made to feel stupid about what they are telling you whether the service advisor or tech are explaining the service repairs on your car. They treat you with common courtesy and respect at all times.

nancygrant

Sep 6, 2011

Ashvin Shah was an exceptional salesman. Not only is he incredibly helpful and willing to go the extra mile to get you what you want and an excellent deal but he is such a great guy to work with. My husband and I thoroughly enjoyed our time with him. We really wanted a black car with dark interior and there was only one available in the country. He was able to get it and kept us informed every step of the way. He was also able to get us a really good deal on the cost of the car as well. I highly recommend asking for Ashvin Shah when you go to Fields Volvo!

pu0w

Aug 3, 2011

Ashvin was very professional and helpful to work with. We did most everything over the phone as I was a 2 hour drive, and it was fabulous! If there were any surprises or concerns, they were addressed immediately and addressed. It was worth the drive and I would highly recommend them to other buyers. :-)

credo

Apr 5, 2011

I had my Volvo S60 serviced at Feilds Volvo of Highland Park several months ago. The service costed me $6,500.00. When we took the car home it was not any better then when we took it in. I'm sorry I'll take that back, the car had 4 new tires. When we took the car back, they wanted to charge us another $2,000.00 to fix the same problem with the car. Wow, they were nice enough and lowered the price to $1,600.00 NOW REMEMBER FOR THE SAME ISSUE THAT THEY ALREADY CHARGED US $6,500.00. After paying additional $1,600.00, on the way home we noticed the car had the same issue AGAIN. Now we are $8,100.00 in the hole for a car that is worth only $8,500.00 per Kelly the blue book. By now we were steaming... Immediately from the car on the way home from the service department, I called the bank and put a stop payment on the check. Now Feilds Volvo of Highland Park is threatening us with a law suit for putting stop payment on the check. As I said it has been several months and they have not done anything. In the mean time we took the car to another Volvo dealership for service. They finally fixed the car. However this service costed us another $2,700.00. GUESS WHAT, NOW I'LL BE TAKING FEILDS VOLVO TO COURT!!!! Yes $10,800.00 later the car finally is fixed. I'm sorry I could not have gone through the details of the repairs because of the lawsuit.... O by the way, the car was purchased and always servised by Feilds Volvo. Those records will be reviewed also

spazdoc

Feb 1, 2011

I was introduced to this dealership via the Costco Auto Purchase Program, which is a great way to purchase a new vehicle (another discussion). From the first in-person encounter after the initial email contact, I was pleasantly greeted by the general manager, Pat Hubert, sales manager, Rene Chavez, and salesperson, Zoar Avni. I came prepared with questions and car seats in order to test out the fit for my 3 children, and Zoar was utterly fantastic, patient, and knowledgeable. Despite having a 1.5 year-old and 3 year-old along with us evaluating the vehicles, Zoar was incredibly helpful with the children. My wife and I were even able to test-drive an XC90 R-Design during a snow storm, and it was perfect. Although we were testing other vehicles that day, they were not pushy about completing the sale, and encouraged my wife and I to return for a second and third look.We had a specific configuration in mind, and Pat was able to quickly locate the exact model we wanted. We were able to discuss other options and accessories over the course of a few days, and Zoar was very prompt in answering our questions and coordinating our requests over the phone and via email. They were able to give competitive pricing on financing and extended warranties. We received our 2011 XC90 a few weeks later, and the entire staff was very helpful in prepping and demonstrating the vehicle in an efficient manner, including a meeting with the future mechanic that will be performing service.Zoar and Rene have followed up with us after the sale, and Zoar has remained very accessible to our needs. In fact, the XC90 was recently in an accident (within 3 weeks of purchase) and I contacted Zoar for a reference on a repair shop and replacement parts. His first concern was to make sure that my family was well, but he was also able to obtain the information I needed immediately. Zoar is the real deal - he does not procrastinate and makes sure that all your needs are met. Without hesitation.I look forward to the new location, as it is closer to my home and looks great. I would not hesitate to refer any of my friends or colleagues to Fields Volvo.

TimTrue

Jan 28, 2011

Total experience at Feilds Volvo of Highland Park was incredible. Zoar was a pleasure to deal with and made the whole buying experience easy and relaxing. Rene stepped up to did what was necessary to complete the deal. Absolutely the best experience I've ever had buying a car.

mcamoletto

Jan 20, 2011

Thank you for working to find the right car and for the courteous and friendly approach. I came to your dealership for a new car because, earlier in the day, I received excellent friendly service on my old car by the service area. Also, the whole process (from test driving, to finding the right car, to negoatiating the price, to completing the paperwork, leasing the new car, etc) was not unbearably long.

mrscientist

Jan 14, 2011

we purchased a used subaru from steve and were very happy with our experience at fields volvo. steve was very easy with which to work and was thoughtful about our concerns. our only complaint was that they were a bit pushy about the vehicle service contract when i really just wanted to get home that night.

siuvo

Dec 19, 2010

Steve is a very friendly and honest guy. He is very patient and always willing to help. The weather was horrible the day we went to the dealership but he accompanied us to see different models/colors in the parking lot without hesitation despite the strong wind and heavy rains. When we weren't able to complete the financial part of the process and take the new car out the first time because of a title issue, everyone was so discouraged but Steve continues to stay positive and was very professional and courteous to us. He even helped us to move our stuffs from the new car back to our own car and put back our license plate to our existing car (again under horrible weather) and promised to deliver a resolution to our title issue which he did the following business day.

HNKPHOTO

Oct 5, 2010

Shah was friendly, knowledgeable and courteous. He was able to locate the exact vehicle I wanted and have it sent to his location in a matter of days. Negotiating a price went smoothly and amenable to both parties. Being able to speak to one of the senior mechanics gave me confidence in their service department. Being able to stop by and have my car washed at any time is a nice plus.

judy keeney

Oct 4, 2010

Last week on recommendation of my grown son we visited Field's Volvo in Highland Park. It was quite a trek for us as we live almost 50 miles southwest of Highland Park. We had been in search of a good, reliable mid-size car. With the help of the staff at Field's Volvo we did make a purchase of a 2003 Honda Accord. I can't say enough about the attentiveness of all we came in contact with. Had such a positive experience, we deemed it very worth the miles we covered roundtrip. All the staff were extremely helpful and seemed genuinely interested in helping fit the right car to our needs. We enjoyed the smooth ride as we drove it over the weekend. I took special note of the listening skills of those we worked with. Excellent experience!

denise24

Sep 29, 2010

I have bought 4 cars from the Fields Auto Group .. 1 Infiniti and 3 Volvos. Since my first purchase at Fields Volvo more than 10 years ago, I have never even considered going to any other dealer. I know from my dealings with Fields Volvo that they stand behind their cars and their service. They are an honest and reputable partner with which to do business. They always deliver on time and do what they have promised. I wish more companies were like them.My most recent experience was the purchase of my new XC60 from Fields Volvo, with Roger Martinez as my sales consultant. Roger is the perfect sales person for me -- he is extremely knowledgeable, honest and patient. He answered all of my numerous questions and he explained things about the 3 models that I was considering very well. He never pressured me. I have come in numerous times to have my new car hand washed and Roger always comes over to see how I am and to see if I have any questions about the car. He has patiently explained the GPS and phone system to me (a few times!) and he always wants to be sure that I am thrilled with my car (I am!!) Roger epitomizes what it means to be Customer Focused. A little side story -- Shortly after I bought my XC60, I was looking for a (much less expensive) car for my daughter. I called Roger for his opinion and he again was extremely helpful and his wealth of knowledge helped us make the right decision for my daughter's car. Even though he was not going to benefit from that purchase, he spent a lot of time with me and I felt as though a good friend was giving me great advice. I truly appreciate all of the help Roger has given me both with my car purchase and my daughters. I have recommended Roger and Fields Volvo to many of my friends. I can't imagine buying a car from anyone except Roger.

mdesveaux

Sep 29, 2010

This is our second certified Volvo purchase; the first from Fields Volvo. We reviewed prices and availability for a number of weeks from all the Chicago-land Volvo dealers and Fields had the best selection and pricing for the XC70's. Although we live nearly 60 miles away, it was worth the drive. As we had already done research ahead of time, we were fairly knowledgeable of what we were looking for and what we expected to spend. The car was clean and appears in good condition. Steve and Maria were both accommodating during the sales process.We were slightly disappointed after less than a week when our low tire pressure indicator came on. After filling up the tire and having the indicator come on again after a day, we realized there was obviously a problem with the tire. Rene Chavez (Sales Manager) happened to call me that night to ask about our sales experience, so I mentioned the tire issue (as well as an intermittent lock issue and a missing bulb). He had the service department call me that night and with Rene's help, they went out of their way to make sure my schedule was accommodated for a service appointment. The service staff, including Chris O'Toole, were very helpful and professional. I was provided a loaner car and the work was completed the same day. Rene also made a point to meet with me to make sure everything was taken care of. Everyone truly seemed to go out of their way to turn what could have been a frustrating situation (being that it was a new car for us) into a positive one.

Kvasilj

Sep 25, 2010

We were very pleased with our experience at Fields Volvo and ended up making a purchase that day. The sales rep listened to our needs and found the exact car for our growing family. We were also pleased with the flexibility and helpfulness of the finance department.

fpassley

Sep 8, 2010

The atmosphere was very relaxing. The showroom and the waiting area were very clean. There was no hard sell which made it easy to discuss purchasing the car. The sales associate SHAH was very nice and not pushy. The Manager, Rene, was very patient and easy to deal with also.

gflemming

Jul 4, 2010

Excellent Volvo dealership. No problems at any stage of process. Steve worked with us to get the car with the color / options we wanted. This is our 4th Volvo from Fields Auto and the reason we continue to come back is because of the way we are treated.

mmonticello

Jun 14, 2010

Steve (and sales manager Rene) were very helpful, patient and fair during the purchased process. Steve had a strong working knowledge of the cars, let us test drive several and did not put pressure on us. Steve was referred by a mutual friend and I would recommend him to others as well.

volvomay10

May 25, 2010

Our salesperson, Steve Kramer of Fields Volvo in Highland Park, was the most competent sales representatives we have ever worked with. Most of all, he was extremely generous of his time in making sure that we understood all of our options and later to orient us to our new car. We had visited other Volvo dealerships in Metro Chicago but returned to Fields because of our initial meeting with Steve and because of the very high Internet ratings for Fields. In summary, we would highly recommend Steve Kramer and Fields Volvo to our friends and family. We are exceptionally pleased in every way with our purchase of a 2010 Volvo S80.

cisco.kid

May 8, 2010

I have been a customer of Fields since arriving in Illinois 9 years ago. I have been extremely satisfied with the service I have received. Dus to their comittment to providing responsive seervice, I have been able to maintain my 1999 S80 Volvo in excellent condition.

xsun60559

Apr 5, 2010

We came to this dealer to purchase a new car and had a very pleasant experience. Roger Martinez was extremely helpful and friendly. He was thorough and paid great attention to detail. Also, when the exact car we wanted wasn't available, he went to great lengths to get that particular car for us. Overall, the service here was excellent and we would definitely recommend this dealership to others.

mnicole

Mar 20, 2010

This was one of the worst car buying experiences of my life.My wife and I are loyal volvo customers and in fact bought our current volvo from this dealership when in was know as Highland Park Volvo. Due to this we were excited to return for the purchase of another vehicle. My wife and I wasted two hours waiting to speak to the finance manager about purchasing a new xc60. Once she was finished talking to a previous customer for over two hours while knowing we were waiting with our child she was exceptionally dismissive We were told that we were trying buy a car that she thought was too expensive for us after telling us we technically COULD afford the car. Our credit score is in the mid 600's and we have an annual salary over $200,000.The only incentive we were given was customer loyalty of $500 after taxes (because it is a popular car: we were told), and told to look at purchasing a less expensive car. The finance manager was extrememly condescending at times saying "I'm just asking for more of a down payment, its not like I'm personally going to spend that money." When we said ok, we will then defer and wait to purchase she asked "What are you waiting for/" and then suggested we just get a less expensive car for 2 years and then trade it in 2-3 years from now for what we want. I believe it is common knowledge that trading in a used car for a new car especially if the care has not been paid off can be a risky proposition.We contacted another dealership in Schamburg after leaving and were astounded!!! We were given the information we needed, were told about the customer loyalty incentive from the beginning which happen to be $1000 not $500, and generally were treated with greater respect and consideration.While we understand that everyone has bad days, we have never been treated in such a blatantly disrespectful manner. We do want to be fair and mention that our sales associate was excellent. The floor manager was excellent and appropriate. Our dissatisfaction does not lie with them or the facilities.

shanewinn

Mar 18, 2010

An excellent experience from the first moment we walked in the door to the drive off the lot with our new Volvo V70 wagon! Steve Kramer is one of the best salesmen we've worked with. He wasn't pushy, he listened to what we were saying about the kind of car we wanted, and he found us the exact right one at a VERY good price. Can't say enough good things.

JColeman

Mar 12, 2010

Just leased my second volvo with Zoar. He is the real deal. No nonsense, knows the product, honest, great service, great follow up. Also dealt wiit Pat (the General Manager). She runs a tight operation. Both times I was in and out with the new vehicle in under two hours. No stress, great value!! Will always deal with the Feilds Auto Group!

protamine

Feb 27, 2010

i bought my 2008 volvo xc70 from grossinger, who currently does not have volvo any more. ever since buying this car it has been in service every 2 to 3 months for a computer problem usually starting with the locks and then spreading to the tire pressure sensor. no one, even volvo usa, could fix the problem totally. i called volvo usa about the problem. i have owned 6 previous volvos without any major problems. volvo usa quickly contacted fields volvo where i currently service this car and they verified the problem. roger martinez made me a deal i could not refuse and i bought a 2010 volvo xc60. roger understood my problem and worked with me to resolve it. he did a great job along with others at fields volvo to get me a great deal on a reliable new car. the service department at fields also did a great job checking out the problem and discussing the cars history with volvo usa. thanks so much for everyones kind consideration in this matter. brad alexander,md

bneuerman

Jan 5, 2010

We were coming from years of owning another hi-line European car and we were not sure about the "fit" for us. The new XC 60 was "the car for us" said the GM Pat Hubert. She urged us to take a test drive and she was right....it exceeded our expectations in every way. After a month of ownership we are sold on Volvo and glad to be back with them after our departure in the mid-eighties.The sales experience was flawless in every way. Steve Kramer is dedicated to the brand and very knowledgeable about the product line. Pat and Steve made the entire process from ordering to delivery a "smooth ride". We are also very excited about the new Fields Volvo dealership which will be built shortly in Northfield...that will be a bonus in our ownership experience I am sure.

hal1671

Dec 1, 2009

We have leased a vehicle from Field's Volvo but this time we decided to buy. Our experience was as good if not better when we were leasing. The integrity of the Field's team is incredible and the manner in which they cater to the client is unbelievable. Their sales and service teams are beyond being good.

Aeronautical

Nov 12, 2009

I own a Volvo S-40 and I am a tough and hard to please customer. I would not take my car anywhere but only to Field's Volvo of Highland. I have been to "other" Volvo dealers/service centers in the area, but no one has the integrity and strong work ethic as always shown by Field's. I am a retired airline pilot and I know that at Field's my Volvo receives an impeccable service and attention just as my aircrafts used to get in the hangers by FAA certified mechanics. So if you have tried the rest, it is high time you try the best. I trust the good people at Field's because they have proven to me, again and again that their utmost honesty and integrity is the key to having a satisfied customer. Keep it up Field's.Captain J.B.Sheikh, ATP, Retd.

mborghans

Nov 1, 2009

Pleasant Experience on All FrontsOn October 17, my wife and I (age: in our fortees) ventured out to Fields Volvo in Highland Park. In our search for a pre-driven, very low-mileage, appealing 2009 or 2008 European-style small/mid-sized car, we had visited other dealerships (Volkswagen, Audi, Volvo) in the Chicago area, but were rather dissatisfied with the mediocre quality of the encountered sales assistance and inventory. At Fields, however, we encountered no less than four 2009 S40 cars that fit the bill, including two demo specials. What caught our eye most was a like-new, hard-to-find, feature-rich 2009 S40 T5 AWD R-Design model sporting under 10,000 miles and competitively priced. Knowing that we needn't look further in principle to circle in on a purchase, we nevertheless found the low-pressured sales approach and pleasant, knowledgeable personalities and respectful, accommodating service orientation of Fields Volvo sales staff and management (Roger Martinez and Rene Chavez) essential. We felt at ease through the entire sales and negotiating process, including two test rides, handling and pricing of our trade-in, and purchase financing at a competitive rate. What is more, after having sealed the deal already, Fields Volvo's commitment to client service instantly surfaced when we requested that scuffled edges on two wheels be resurfaced. Roger and Rene said they were going to take care of it and lived up to it. A seemless appointment with the Service Department (Chris O'Toole) and an S40 loaner car in our possession for a few days (with timely phone calls received with status updates on the wheel resurfacing) completed a pleasant purchase experience.Would highly recommend Fields Volvo at their Highland Park location.