Used Cars for Sale at Fiesta Kia in Albuquerque, NM

justboughtakia

Oct 1, 2016

Very easy to work with, no hassle or sales pitches just the facts.

smoker grill

Sep 29, 2016

Scheduled appointment on Sunday, September 25, 2016. Person on duty was very friendly and knowledgeable. Brought the car in next day, Monday at 12;30 pm and was out by 1:15 pm. The oil was changed, fluid levels checked and the car was washed and vacuum cleaned. EXCELLENT!!

Stewart Shatz

Sep 27, 2016

Made an appointment - took less time than planned - everything done that was asked - Car was washed and vacuumed - the kind of service that all car dealerships say they're going to do -but don't come through - I can always count on Fiesta Kia to go the extra mile!!!Thanks!!Stewart Shatz

Jesus M

Aug 5, 2016

Great place great customer service always informed us of what was going on while purchasing the new vehicle will definitely recommend to friends and family

Jo Ella Kesting

Jul 4, 2016

I wa impressed by the ease of purchasing my new Kia Soul. Everyone was professional and helpful. The whole staff seemed to share in my excitement when I finalized my purchase. It was a good experience.

Estanislado F Martinez

Jul 4, 2016

Quick service at a great price. . I would recommend

Peter & Rosemarie Briggs

Jul 4, 2016

Our purchase of a new Kia Rio from Fiesta Kia on 24 Jun 16 went smoothly. The vehicle was delivered to us in perfect condition, and we have been delighted with it after one week and nearly 300 miles of driving experience.

Kim F Burkinshaw

Jun 1, 2016

I really love my car. I was however disturbed with the extremely loud music playing while I was there. It was so loud I couldn't think. Two people brought their dogs into the business and the dogs were barking on and off, which added to my stress of trying to focus on buying my car. There was a air machine that was keeping a nylon stature up and that noise also added to the chaos. I have been at different car dealerships but have never been in an extremely noisy place as this one. It really takes away from the experience of buying a car that you will use for years. The reason I wrote a lower "facilities" rating was because in the women's bathroom the toilet was constantly running water in and after awhile it would make a high pitched loud sound, that would stop when flushed. This also added to the noise issues at this place.

Guadalupe G Mendez

May 31, 2016

I arrived early for my appointment and was help immediatly. Estevan was very helpful. He sent informaiton that was being done on car to my email and also explained what needed to replaced and why. I was very happy with service.

Linda

May 29, 2016

Very efficient maintenance dept. nice clean facility. Very friendly staff!

Kent Montgomery

May 27, 2016

I recently bought a Kia Sorento from Fiesta Kia. I was directed to Fiesta Kia through the USAA car buying service. Brice Hamilton and Jeff Bierly initial contacted me via USAA and I set up a time to come in and test drive the Sorento. Brice showed me the Sorentos with the features I was interested in and I test drove the V6 and 2.0 Turbo. Jeff confirmed the guaranteed price and discounts on the vehicle I wanted and even found a financing deal better than what USAA was offering. This was the easiest car buy I've made in my life. When I later noticed that the cargo net was missing from my new vehicle, Brice worked quickly to resolve that discrepancy. I'm a very satisfied customer!

Merrill Wasserman

May 24, 2016

My sales person was a little too pushy during the buying process

Vicki Cason

May 23, 2016

I was just as pleased with this experience as I was when I bought my last car here. John not only understood what I wanted, but found my dream SUV.There was no pressure, just good communication. He was pleasant and made the process very comfortable. I had a bad experience at a different dealer several years ago and it causes me to distrust some dealerships. I feel comfortable recommening Fiesta Kia and John Plakio .

Donnie G.

Oct 23, 2015

First of all, we love our Kia. We traveled to Denver and back and spent 40.00 on gas.....(850.00 miles) This is my second review and after Krista reviewed my account she got my interest lowered by 5% and 3,000 off the asking price.. We would not hastate to recommend Fiesta Kia to family and friends and will be returning when its time for a new Kia also like to add that Kia has a excellent warranty.

Elena

Aug 6, 2015

1st of all I wanted to test drive your Kia Soul because I think there an awesome looking car. so a young sales person came out and we did just that loved it, but my husband saw a Sedona and really liked it. we were at the time just looking and would be a future purchase, the sales person couldn't get away fast enough. since he wasn't going to make a sales on that day. didn't even offer (which we would of liked) to test drive the Kia Sedona. but needless to say we are actually thinking of buying real soon from another dealership.

Robert and Jeannie S.

Jul 16, 2015

I was very pleasantly suprised with the entire experience. My wife and I saw an extremely low mile 2015 Soul on their used car lot on a Sunday, and owned it Monday night. We have been shopping around and other dealers and they all wanted more money for 2013 Souls with 30-40K miles than we paid for a 2015 Soul with only 3K miles (and we also got the remainder of the 10 year 100K mi warranty). Thanks to our salesman Jeff Bierly their internet rep, and the entire staff at Feista Kia. They made my wife a geat offer over the phone Monday We would also have to agree it was the EPIC experience they strive for. I would definately recommend them, and can honestly say it's the best auto purchase experience we have ever had.

Terminator_

Jun 24, 2015

I serve in the military and sought to buy a KIA on the Internet 250 miles from where I live. I contacted the Internet Sales Manager and coordinated an agreement to take my trade-in for what I owe the bank and sell me the car (Sonata Hybrid) for "invoice" with incentives. (The sale price I negotiated over the phone was consistent as found from TRUECAR.com buyers). I verified the offer before I started my 4-hour travel plans by asking multiple times clarification and emphasized that I would be traveling a long distance to achieve the deal. The Internet Manager reviewed the deal with the General Manager and accepted the terms we agreed too. I was told to come on in and we would be able to complete the transaction as they had many Sonota Hybrid cars. Furthermore, the dealership recently bought a bowling alley next to the dealership to expand its used car lot. This addition for the dealership suggested that they were low on used car inventory and would therefore have reason to give more for dealer trade-in cars. I then elected to travel 250 miles (4-Hours) to the dealership. When I arrived they showed me the car for sale and then they tried to renegotiate what we previously agreed. This action was initiated by the dealership to try and change the terms of the deal after I arrived!!! They desired to change the deal by refusing to discount the dealers car with the factory incentives and furthermore reduce the trade-in value. The deal was re-offered with a $7,000 change to advantage the dealership. Deceptive cheating style business practices!!! - The Internet Sales Manager stated to me that they are pressured to just get customers in the store at what ever it takes. Obviously, I blame the ownership and the selection of top management as well as the dealership business practices. This is the type of sales tactics ("bait and switch" - switching either terms or cars to advantage the dealership") from the 1970s. This was just unbelievably dishonest and deceptive!!!! Consequently, I recommend DON"T SHOP HERE unless you want to GET RIPPED OFF!!! Throughout the process of revisiting the deal that we agreed to over the phone, management tried to trick me with deceptive suggestions that the car they showed me did not come with any more incentives unlike the rest of the Sonota Hybrid cars. I said ok, then sell me one of the other cars with the incentives. They then refused to do that as well and told me the car I had was now worth $7,000 less than previously agreed to. It is worth noting the car I was trading in was a Mazda6 (2015) with only 3,500 miles and never been smoked in or have any issues. I later was able to get the trade-in value I sought when I decided to buy a different car (Honda Hybrid on a lease) from a reputable dealership. That other DEALER took care of me from start to finish. Review Summary: DON'T BUY HERE unless you want to GET RIPPED OFF!!! Dealership deserves ZERO STARS!!!

CarlC.

Jun 12, 2015

This was the best car buying experience I have every had. No hassle and no pressure! Jeff Bierly, their internet Salesman was a pleasure to deal with. Everything was in order when we arrived at the dealership and we were out the door within two hours which included financing. Jeff really took the time to explain the features of the Kia Soul to my daughter and made her a part of the whole process from start to finish. Kudos to the whole team at Fiesta Kia!!

Donald Trujillo

Jun 9, 2015

Excellent job on making me feel appreciated for just showing up. Nice staff. My salesman Horus was the best. He asked about all the things I was looking for, such as good trade in value, low monthly payment, plus a new killer Soul. I didn't know you could walk in and drive out in a very short time. Thanks Horus. Awesome Kia. Thanks Fiesta Kia.

Karen Z

May 8, 2015

Loved my experience at Fiesta Kia. Traded in my Nissan Juke (which I hated) and got a 2015 Kia Soul Red Zone edition! I LOVE MY KIA SOUL!! Daniel and the entire staff at Fiesta Kia were amazing...best car buying experience I have ever had (and they gave me a fair price for my trade in).

Angelica (Angel) Pacheco

May 7, 2015

I recently purchased my very first brand new vehicle. I purchased a Kia Optima and I love my vehicle... this buying experience was the best that anybody could possibly experience, the salesman Jeff was awesome, every individual that I encountered there that was a staff member was amazing, everyone there was very helpful very friendly and everybody went out of their way to make sure that my buying experience was the best ever. The owner, Derrick helped me so much and gave me his personal assistance and that makes me feel like somebody who really matters and I just wanted to thank Derek the owner of Fiesta Kia and his staff for making this the best buying experience ever. Since my purchase I have already had to take my vehicle in for an oil change due to the fact that I love driving my Optima so much. The Service Writer, Lupe is amazing and very attentive and very accommodating.. thank you! Thank you everyone at Fiesta Kia!!!!!

Carl Sanchez

Apr 12, 2015

Friendly service and everything was explained to me by everyone that I dealt with.

Robert Hatten

Apr 6, 2015

First thing when arriving at dealership we couldn't find a sales associate. After finding one went threw the buying process trading in my 05 BMW X5 for a Kia Optima, agreed on terms and signed paperwork. A few weeks later received a check from my bank for refund on my extended warranty not used on the BMW. At this point with the BMW being paid off we were waiting for my new plates which a week later still hasn't arrived. Then received a call from loan department saying they needed proof of income and loan was already approved just needed last documents. Faxed in copys of payroll stubs and heard nothing else so a few days later we started receiving letters in the mail from lenders saying they would not finance us do to terms.Called the dealership and was told they were lenders they didn't use and the deal was a go but the fax of payroll stubs was hard to read. So I faxed the paperwork again because I leave out of town. Was reassured again that everything was a good week by and no calls so I called and left several messages to call me back. Finally went down to the dealership and demanded answers. Had to explain my story to a manager after being extremely rude and calling me a lier about my BMW being already paid off he guaranteed me that Friday the deal would be finished. Friday came around and no call so Tuesday I called the dealership and said I'm taking the car back.They then called me telling me I would have to sign a new contract. I told them I wasn't going to and I was returning the car. A manager then called me apologizing for the problem and want me to sign the new deal. After refusing he turned rude and said I could have my BMW back because I was stupid for not accepting their deal and being upside down in my vehicle. Said my loan would be reinstated on my old loan. I then called my lender said they could do that and that I would be behind two months payments and it would be reported on my credit. A few days went by and my lender called me asking if I had possession of my vehicle which I didn't have. Called the dealership and they told me they were trying to get the BMW back from the auction. That were my story is at the moment. This has been over two weeks many calls and tons of stress.

Genevieve Ibarra

Mar 24, 2015

Our sales representative was very attentive and courteous throughout our buying experience! Jeff is AWESOME!! He never made us feel like our request was ridiculous and he made us feel good about our buying experience! Thank you!

Jessica

Feb 26, 2015

When I first went to kia I had left a dodge dealer just down the street were I was treated bad and trying to put me in a car that I didn't want. Coming to kia right after that was the best decision I've mad when purchasing my vehicle! I was greeted by Melvin who was outstanding. He didn't pressure or stalk me and my husband in the parking lot, and gave us our space.we were able to look around and discuss options alone which I prefer and Melvin was waiting while we had any questions. I seen a 2015 forte I wanted to test drive I liked it we handled the paper work negotiations were quick and easy no haggle keeping us there all day and night like most dealerships do. We were treated with respect shown around the service department met with the owner of kia it was the most stress free experience anyone could ask for when making a car purchase I will definitely recommend Kia on lomas and definitely recommend Melvin as a salesman.Thank u for everything I love my 1st new car!

Tony "Rio"

Feb 22, 2015

Rolling in our 2009 Rio, we were just expecting to do a drive-by through the Fiesta Kia lot and widow shop. Our plans were thwarted by a friendly, confidant, smiling salesman named Jeff. After looking at the Ford Focus and the Ford Fiesta we realized we were Kia people. Jeff took the time to talk with us. He showed us around the dealership and took us out to the lot where he found us more than what we were looking for at a price we could not refuse. We left the dealership last week with a new 2015 Kia Rio and a big smile that has not left our faces. Never thought that buying a car could be so pleasant.

Janet Hoshor

Dec 30, 2014

Fiesta Kia is the best car buying experience I have ever had. They are professional and kind and have a zero pressure environment. Start to finish it was awesome to become their customer! I am going to be a positive voice for Fiesta Kia because they earned my business with their professional low key process! If you are in the market for a car start at Fiesta Kia and leave the hassles behind!

P. Arenas

Dec 16, 2014

The purchase of my new 2015 Kia Optima SXL was an excellent experience. The whole team at Fiesta Kia saved me time and money. Mr. Brice Hamilton was my salesperson and he was extremely helpful, honest and very professional. I really appreciate all the team and have spread the NEWS that Fiesta Kia is your only stop to purchase your vehicle. Thank you Fiesta Kia for such a wonderful experience!!!

Bill D. Martinez

Dec 12, 2014

My wife and I spent about 7 days looking at vehicles, visiting several dealerships, test driving vehicles and talking to Salesmen. Our Salesman at Fiesta KIA was Raphael, he knew the vehicles, my wife said what she was looking for and he sold us the vehicle that we really wanted and at the price we said we could afford to pay. There was no high pressure salesmen like at other dealers. We were very impressed with the professional attitude of the Fiesta KIA staff and my wife really loves her 2015 Sorento. When we look to purchase another vehicle, Fiesta KIA will be our first stop.

MickiD21

Dec 12, 2014

No pressure sales when we walked on, our sales man Brice listened to our concerns and worked very hard to meet our needs. In the end he and the dealership surprised us by making sure we could actually get two brand new 2015 souls.

Donna Siegwart

Dec 11, 2014

Cody was an amazing sales person and followed up with me on my recent purchase and I am enjoying my new Kia Optima 100%. Cody was by far the best sales rep. I have dealt with other sales departments and they treated me horribly. Cody's personality and kindness brought me back to purchase my new car.

foodmgr

Mar 22, 2014

The customer shuttle was not available on either of my visits to take me home, but the service staff went out of their way to get me home. Shuttle did pick me up at home to get my car.I was given a complimentary car wash if that is what it is called. The wash was not "very good" and am glad I didn't pay for it. Didn't bother to vacuum the interior. When the problem was finally figured out, I was told I would have to come back again after they ordered the parts. I had them order for overnight delivery, to get it fixed by the next day. Problems required me to leave the car over the weekend and it took until Wednesday to get it fixed.I called Adrian numerous times to find out if it was ready during this time and he said they were still trying to find the problem and would get back to me, He never called back with any progress, even though I told him that I would like to get the car the next day. The girls were excellent and had the paperwork ready when I arrived, not ready when I picked up car though.

dcase81

Jun 8, 2013

The waiting area upstairs was too warm to be comfortable and I could not find ant place to get some water while I was there.

JangmiHan

Apr 17, 2013

They explaned what they will do for me very nicely and everything came out very great. Also they have a large space for waiting and a free coffee.

danielle_romero90

Apr 5, 2013

I received great car and Customer Service at Garcia KIA. The staff was very helpful and quick. I left the dealership happy and well taken care of. I will be sure to come back again.

dtarchibeque

Apr 2, 2013

I called indicating I had problems with the vehicle and Natalie got me in right away. I received a call regarding my issue rather quickly and the vehicle was ready to go when I arrived...and I arrived early! Awesome customer service! This vehicle belongs to my daughter that goes to school in Las Cruces, we live in Placitas, but the drive was worth the customer service. Many thanks!

jevans25

Mar 21, 2013

My rating was top notch because everyone was friendly, I was able to get a ride to and from work which really made it a help because my family only has one vehicle. I also received a call before anything was done to my vehicle and when it was done. When I picked up my vehicle every charge was explained to me and I was even able to talk to someone about any other concerns I had. Excellent costomer service is what everyone wants wherever they go and Garcia Kia service department gave me exactely that!!

mmm13mmm

Jan 5, 2013

Tom, Natalie, and Josh were incredibly courteous and helpful. They knowledgably explained the services my car would need and why they would need them. This was one of the most positive experiences I have ever had with an automotive service department!

MJTorres

Jan 3, 2013

We have enjoyed working with everyone we have come into contact with! They are kind and attentive. We plan to continue to do business with this location.

petcaddy

Jan 2, 2013

Simply put you're paying too much if you buy a new car from this dealership. Really wasted my time with lies and all the tricks to try and make me feel like they were doing me favor selling me an overpriced car.

davidoutwest

Dec 19, 2012

Excellent prompt service. I brought my Kia Rio into the dealership to have the passenger air bag light/sensor fixed. Service was quick and attentive.

Snail5000

Nov 30, 2012

I Purchased a New Vehicle (2012 Kia Sedona) in August 2012, we traded in our 2007 Kia Rondo this is our third Kia vehicle and we have always been very pleased with the vehicles. I am having ongoing issues with the finance portion of the dealership. I have been in on multiple occasions to the dealership because the dealership has not paid off the Kia Rondo. The majority of the Rondo was paid but there is a balance of $148.84 In September this was $135.35. I was in to talk to the F & I Manager Juan Lozano in the middle of September about this issue he assured me that this would be fixed immediately he advised me that he would be sending in a check for $150 to make sure there was no balance left on the vehicle. The first week of October I went in to the dealership and talked to Sales Consultant Andres Martinez, He told me that the check was sent and to give it a few days. I received more calls from the finance company of the Rondo and went back in to talk to Sales Consultant Andres Martinez (he was the only one available when we went back in). Mr. Martinez gave me an excuse that the check was sent back because it was not the full amount; I explained to him that this was not true because the finance company has already posted $7425 to the balance of the vehicle on 10/02/12 and there was a balance of $139. He said that this was also sent out. On the first week of November I received another call from the finance company of the Rondo so I went back in and the Sales person Jim Ellis went over to help me I let him know what the issue was, he said that he would call over the Finance Manager who never came over he sent Jim out to help me! Jim brought over a paper with a tracking number of the check that was supposedly sent in. Today November 30, 2012 I received another call from the finance company of the Rondo advising me that the Balance still has not been paid now at $148.84 and this will be sent to the credit Bureau. I will be in to Garcia Kia again today to try to get this resolved! Richard Gutierrez

JWhi727250

Nov 30, 2012

I love your coupons. Keep them up. You seem to not do anything to the car that is not necessary, and that is very much appreciated.Thanks.Judy Cannon

PriscillaStevens

Nov 28, 2012

Service was great, employee's were great provided me with great imformation. Great welcoming and wonderful friendliness. I made a great choice by picking Garcia Kia.

kathy.christianson.73

Nov 28, 2012

The staff are always very nice and honest about everything that has to be done to our vehicles. The service department is always very quick with there oil changes and go out of there way to make sure the vehicles are returned cleaner than when they got them.

alyssa80

Nov 15, 2012

Poor customer service. 2 hour wait for oil change, their idea of a detail is a vacum and automated car wash! My car is still dirty! I won't be back, don't waste your time!

H Howerton

Nov 9, 2012

I was about 15 minutes late for my appointment they took me right in about 30 minutes i was out the door with a service and car wash that was great.

jenniforsure

Nov 7, 2012

I was very impressed with the friendliness, the ease of scheduling an appointment, and especially how much they went out of their way to make sure I got a ride back to the dealer in time to have my car for the weekend. A salesperson actually came and picked me up and the service manager stayed late. They were awesome!

nurseida

Nov 6, 2012

customer service was great,uncomparable to others, Will be a returning customer for future purchases. Highly recomended to friends and family. Ours sales rep Melvin was great.

lkedesplit

Oct 24, 2012

Just wanted to discount to a post I had read in the past it was very unpleasant about Garcia KIA , so I went to another Kia Dealer in Taylor ranch, I will not be going back to Taylor ranch again, who ever wrote the directory post on Garcia KIA was so wrong. I did make a appointment for a trans service and a oil change, I was given a quote on the phone, I was greeted with a big smile and a very friendly employ , I was told it would take about one hour to finish the job, WOW all dona in 1 hr and 10 mins an the price was just what I was given over the phone, and to add another smile for me my Kia was washes and clean So if you heard a bad report on Garcia KIA it is total BS I would recommend it to every KIA owner Jim

mtdewkid

Oct 7, 2012

My last experience was very bad. I was tempted to never return to this dealership.This time, I was given prompt service, a competitor's coupon and discount were honored, and my car was ready when promised. I'm glad I gave Garcia Kia a second chance and they provided better service.

rnalli09

Oct 5, 2012

My check engine light came on while I was driving to work, I called Kia, spoke with Jacob who said he could assess the car, but most likely not leave it to be fixed. I drove there, and when he found out what was wrong.. he had time to fix it right away! I was SO grateful that I did not have to leave it there, as a single mom with only one car- getting it all fixed in the time I was at work was so very appreciated!Thanks for your good work, Jacob!

CarlT

Aug 16, 2012

Very professional environment. Pleasant staff. Comfortable waiting area;. Really appreciated getting a perfectly cleaned car! One unresolved issue will be completed once a part is received. I will be returning for regular service.

pgm2345

Aug 14, 2012

You guys are great! Always helping me out in what ever I need. Natalie is always on top it and never lets me down. Any time there is a problem she gets it taken care of. If I forget about my service the e-mails help me out on remembering that, and I appreciate it.

Kriffenb

Aug 14, 2012

I originally went in and worked with Chad Wright. He was great! Trying to get me exactly what I wanted! We got all of the paperwork and insurance switched over in a used 2011 Kia sorento but after driving it for a week found out that the bank deal feel threw because I have good but limited credit (I'm only barely 19) I was really disappointed but it' was not their fault at all! I went back with the intentions to take my trade in back and just wait until I can establish more credit history. Jaime Rodriguez helped me out and of course tried to get me into a new car. He was really sweet though and basically told me that he wasn't going to try and sell me something that I didn't really like. So we ended up going back in and getting stuff together to take my truck back. He remember that there was a trade in that they got just a few days ago so no one had seen it yet and wanted me to look at it and see what I thought. I instantly fell in love with the car, Jaime knew me so well! It's a 2005 Volkswagen Touareg with low miles and a great interior! I think it's a perfect first car :) my overall experience there was great! Everyone helped me out with their full attention and everyone was super nice! I would recommend anyone to Garcia Kia.... Go see Jaime Rodriguez... NOW!! :)

Carl55

Aug 9, 2012

I recently purchased a 2011 Kia from Garcia Kia, after several hours of negotiating, I ended up leaving with a different car than the one I was lead to believe that I was dealing on, it was late in the evening when we finally got out of the dealer, and it had been raining, the next morning we noticed the car we got had several paint chips in the hood. Garcia Kia refused to repair the damage, in addition they agreed to pay off my trade in, after having the car for a week a car payment for my trade in was made to my credit union from my account, when I ask to be reimbursed for the payment made on a car that I no longer own, I was refused because Garcia Kia had not called for the payoff on my trade in until after the payment was made even though I had traded a week earlier, also they showed me where they had made a mistake on the paper work and wanted me to give up my 10 year 100,000 mile warranty and my gap insurance to make up the difference, which I refused to do since this was their mistake and not mine. It has now been close to three weeks my trade in has still not been paid off and another payment is coming due, I have placed several phone calls and sent an email to Garcia Kia to inquire about this and none of them have been answered or returned. I cannot in good faith recommend Garcia Kia to anyone.

klovato756

Aug 5, 2012

Every time I go to Garcia Kia I am treated quickly and fairly. This past visit on 8/3/2012 my battery had died but I didn't know it. I called and left a message before hours and when I got there an hour later (Thanks to KIA's emergency number too!) they were ready for me, tested the car and were able to change the oil and air filter too--without an appointment. I guess that is one of the reasons I have been buying Kias since 2004! Garcia Kia stands behind its sales and I will keep coming back! K Lovato.

Jamie RaeAnn

Aug 2, 2012

Overall it was a good experience. Everyone was friendly and helpful. They explained what was needed and why. Natalie was great in taking us for the free shuttle so I could get stuff done while waiting for my car. She was very pleasant to talk to.

georgiatrujillo

Jul 16, 2012

Service was great as usual. I would absolutely recommend this dealship to my friends and family. I love my Kia and want to keep in top running condition so I will keep up with maintenance recommended.

surfinfool

Jun 19, 2012

Everyone always takes the time to make sure everything is to our satisfaction, and they do a great job. I have not dealt with anyone there for whom this was not so.

Brent Hudson

Jun 16, 2012

As retired old folks, unfortunately, the cost of service is becoming prohibitive for us. We will soon have to find an independent service in order to maintain our transportation. How about an occasional discount for fixed income seniors?

cwdunlop

Jun 14, 2012

I took my car in for an oil change and recall because the air bag light was staying on. I had made an appointment. I got in right away and was notified in a couple hours that it was finished. All was handled promptly and professionally. Thank you!

LisaK74

Jun 7, 2012

Natalie was very friendly and helpful and explained everything about the work done on my car. My car was done within the expected time frame also. My visit was seamless.

aborken

Jun 2, 2012

Courteous, competent and friendly service writer, mechanics and cashier.. Work was finished in a short time. Parts Dept. also aswered my questions and were very helpful. Salesman as usuaul was exceptional

Eheckel68

Jun 1, 2012

The staff and new facilty are great! Loved the car wash after service now... My experience has always been great and consistent at Garcia Kia. Thank you all at the service dept. and will see you on a regular basis.

mel9981

May 31, 2012

I took my Soul in for regular scheduled maintenance and it was completed in such a fast manner, even before the quoted time, which is a huge plus since we live out of town. The employees even washed my car and I was extremely happy overall with the service...A++.

George Moscona

May 23, 2012

Very efficient and friendly. Everything explained clearly. Great service. Great lounge area to wait for my service to be complete. Washing the car is a extra special feature.

tdphifer

May 22, 2012

My service experience has been excellent everytime. What many folks don't know is that the price beats what else you can find out there and more importantly, you're getting dealer certified service. I would like it to be closer to my house, but as it stands, I wouldn't trade it for away because of the freindly service and value for money that I get.

Garkia

May 20, 2012

I always get great service when I bring my car into Garcia Kia. They always make sure the job is done right the first time.

aautrey

May 17, 2012

I have been quite satisfied with the assistance I have received at Garcia Kia for my Forte because everyone seems very eager to help me with the service I am there to receive. I was somewhat disappointed that I couldn't have my windshield chips filled after the hail storm we had last week at the dealership. I am also somewhat concerned about what my extended warranty will and will not cover as I proceed through my journey with my Kia. I also feel I haven't had the opportunity to express small concerns that have come up for me that are likely not a big deal, but things seem a little rushed, which may be just the times that I am in the dealership. I have been very happy thus far with the service I have received.

lauihm

May 17, 2012

I am disappointed that you no longer have Bob, the manager there. I felt as though he treated the place as if he owned it. He was very professional with me. After he was dismissed in January, I got the impression that Garcia Kia was becoming like many businesses today. You hire young people who will work long hours for less pay. I believe that to hold your credibility as a quality business, you need to appreciate the quality employees you have had for a long time, in spite of their age. For this I am very disappointed. At the same time, I have come to know Joshua and feel as though he is a dependable and upbeat presence in your company. He works hard to make sure everyone is getting the service they come to get.

KE5SYS

Apr 24, 2012

THIS WAS OUR FIRST EXPERIENCE WITH GARCIA KIA, AND WE WERE VERY HAPPY WITH IT, THE SERVICE REP WAS ESPECIALLY GOOD, AND WE WOULD THANK HIM PERSONALLY IF WE COULD REMEMBER HIS NAME, THANKS TO EVERYONE.

quirkeyalone

Apr 21, 2012

I'm horrible at remembering names, so I cannot give the names of those who helped me. I was greeted quickly. The first gentleman told me exactly what they were going to do and how long I could expect the service to take. There are several options for waiting areas (all in same general location): one with chairs, television, and children's toys and one with chairs and tables with a more quiet atmosphere. After my service was complete (in much less time than the original gentleman esttimated!) a friendly woman explained everything that was done and why. She also showed what I can expect for the next scheduled service (oil change). She reassured me that my vehicle is in excellent working condition and should safely carry me through my upcoming cross-country road trip.

BNM

Apr 9, 2012

Jenee did her best considering she had to take phone calls while talking with us, less milti-tasking and more attention to customer without interuption would be better, Also when you spend $1000.00 on service it would be nice to pop the hood and be shown what was done, Overall the service experience was GOOD, could be BETTER...

sammy gi

Apr 6, 2012

They are always helpful and can assist me with anything that i need done to my car. They are always friendly and have a positive attitude about their job

sunmfl

Apr 5, 2012

Right from the begining when I went to make the appointment everything went very smooth. Natalie Padilla the Service writer asked if it was my first time and then proceeded to explain all the details and requirements of me leaving nothing in the dark. She assisted me in coordinating with shuttle so I could get back to work in a timely manner. Once the work was complete she again contacted me. I returned back to the dealership and she went through all the details and even explained my warranty and the extended warranty I purchased. The shuttle driver too was very professional and courtious. I appreciated your buisness and will be returning for service and repairs that are not covered under warranty. Sincerely Mike.

drsjunk

Mar 6, 2012

We had been looking for a vehicle for several months and had been interested in the Kia Optima, which we test drove several times. We decided to try Garcia Kia again. We were fortunate (and so was Garcia Kia) that we got Bry as our sales person. She was a breath of fresh air. Tom, the General Manager, worked with us to arrive at a fair purchase price for our Optima. In addition, Tom contacted several businesses in order to try and find us a spare tire set up for the Optima. Which is the only thing we did not like about the car (ie., no spare tire, but apparently that is the wave of the future). If you are interested in purchasing a new car, we would highly recommend Garcia Kia and Bry, in particular. We hope we encounter the same level of courtesty and attention when it is time to get our car serviced.

KJBONDS

Jan 16, 2012

My husband and I had come to Garcia Kia to drive the 2012 Optima that I had already researched on line. We had decided to look at 3 different cars before we made a decision. Hyundai, Mazda and Kia. We drove all 3 and found that we loved the Kia. Another deciding factor was the great personality of our salesman Jacob. I have dealt with a lot of salesmen throughout the years and have bought many cars, but I would highly recommend him if your interested in buying a Kia. Everyone at the dealership has been great and we have already recommended the dealership and Jacob to our friends and family.

kkfox

Jan 11, 2012

My mom and I had been looking for a car for ages... I didn't have one and needed one desperately. So we went to Garcia Kia and finally found the one I've been looking for. All the salesmen treated us well and I truly felt that they cared about customer service.I test drove a couple cars and fell in love with a used Subaru they had on the lot. They gave us a really great deal and I'm satisfied with my purchase. The paperwork and financing was pretty tedious, but I expected that to be honest. Overall I would recommend purchasing a vehicle here. :)

boobabs1968

Jan 2, 2012

I was having issues with my Sorento and they took very good care of our needs by putting us in another Kia. They are great people to work with and will keep going back to them in the future

MarvinKudreau

Dec 25, 2011

I never go on these sites and do ratings but I wanted to tell everyone what a great experience I had a Garcia Kia. My mom was in from out of town and her car broke down and the cost of repairs made it sensible to just get another car. We went to chevy, hyundai, toyota etc and every dealer we went to tried to pressure her because of her situation, until we got to Garcia Kia. These guys are just great! Their whole approach was low pressure and helpful. The managers were listening to music and having fun and the entire place felt friendly and inviting. They went to the trouble of going to another location to get the vehicle my mom wanted, and got her to the exact payment she had asked for including a longer warranty. I can't say enough about the treatment we received at this dealership, and my family will be buying all our cars there from now on!

cameline

Dec 19, 2011

The Garcia Kia sales staff is only nice until you say you want to buy a car and sit down in the office. That's when they start playing ridiculous games and wearing out the clock. They had four people working on me for four hours, passing the buck back and forth. My salesman Pete was also the head of the Saab dealership. His boss Juan seemed clueless. The dealership manager Tom was recently the head of the Garcia Hyundai dealership.After an hour spent looking at my trade-in and negotiating, the dealership manager interrupted us and said he would do whatever it took for me to buy the car today. He gave me a good price. He scribbled $249/mo, 60 months, 2.15%, trade-in value in black marker on a piece of white paper, initialed it, had me sign it and shake his hand, called the finance guy, gave him instructions in front of the other salesman, and then he left. That's a deal, right?Oh no. It took them an hour and a half to get the paperwork ready. Then, I got to a form that they insisted on me signing, with the payment and term boxes empty. I insisted that they fill it out first. My salesman complied reluctantly, and guess what, it was suddenly 75 months of payments - a 25% increase! I refused to go forward. The salesman got a nasty verbal spanking for letting the cat of the bag so early. He was only complaining about his boss "giving away the car" before. He kept his head down from then on.His boss came back with a compromise offer, 66 months, and laid that out on a piece of white paper. I was extremely tired and angry, but I re-ran my calculations. The deal still (barely) made sense, so I said OK, and signed that. After another hour of waiting and very strained chit-chat, I started signing a new stack of papers. The finance guy came and tried to muscle in a warranty that would cover the car between 60,000 and 100,000 miles - for $50 more a month. Wow. I said no thanks. Waited some more for papers, then kept signing. They took the license plate off my car. I thought I was about to drive home. But before they presented me with the actual contract, the salesman's boss said, "I'd better clear this with the dealership manager". Couldn't reach him. So the finance guy called one of the owners, Matt Garcia. Guess what? This was after four hours in the office, two and a half hours after the dealership had been closed to all other customers. They had made me two offers in bad faith... and now the deal was off. They muttered something about the car needing to go back in the shop for a safety check. The next day, some other person called me to let me know that they just could not make the numbers work. The car was just too good for the price they had given me, even with 6 extra months of payments added to the original offer.Lesson learned: do not trust anything they say. Bring a calculator and double-check their loan calculation formulas. Do not sign anything until they give you a complete stack of paperwork and time to review it thoroughly, starting with a contract that spells out the terms of the purchase. Give them a time limit every time they walk out on you. Or better yet, just don't go there. Personally, I will NEVER buy anything from a Garcia dealership ever again. Thank God for used car lots.

ljones9876523

Jan 31, 2011

"Garcia Kia is great.... I bring in my vehicle for all services and they are always fast and friendly. The service manager Nate is really an awesome guy, he has always taken good care of me. No hoaxy service department here, just an honest dealership."