Used Cars for Sale at Fitzgerald Chevrolet-Cadillac in Frederick, MD

Personal

Jan 20, 2016

Andrew was good on the front end,,, lousy on follow up items. My wife is still waiting for that follow up call you said you would make to her... Let's see that promise was made almost 2 months ago. Don't expect anything out of Andrew once the ink is dry.

William

Dec 24, 2015

I could ask for no more all was excellent Bill Wilcom I will be back when I need more work or a new pu thanks for the service

Ben

Dec 19, 2015

Josh and Bruce sold me a certified pre-owned Acadia at a great price. They also gave me a good deal on my trade-in and made the entire process simple. I highly recommend this dealership.

BusyDad

Dec 18, 2015

Mark Lawson couldn't have been more accommodating, honest, and customer-centric. He even helped me get the car home as I had a current vehicle with me. I had researched the car in question and told him I had very little time with which to work, he came in early to meet me and took care of everything. Also, Sondra Kelley was most helpful in finalizing the paperwork in a very efficient manner. Great job all around!

David

Dec 12, 2015

The staff is great and the mechanics are top notch. My Trailblazer has 132,000 miles on it and 100,000 of those miles have been made possible by your mechanics.

Carroll

Dec 5, 2015

Very smooth transaction, fast delivery of hard to find vehicle. Excellent sales and service staff. Sixteen, Seventeen, Eighteen,Nineteen, twenty words, a man of few words.

Cedric

Dec 5, 2015

Kimberly Swann and Seth Dawson are both efficient, courteous and knowledgeable. What I especially like about the Fitzgerald in Frederick is that while they inform me of potentially needed maintenance on my vehicles, I am not left with the feeling that I am being forced to do anything. The decision is left entirely to me. That is important to me.

Kathy

Nov 27, 2015

Love my car! The sales associate was wonderful, helpful & paid attention to details I requested. The finance person was very helpful in my understanding of what I needed to know to make good decisions.

Michael

Nov 26, 2015

Zach contacted me about an online inquiry i filled out. When i arrived at the dealership he greeted me with a friendly smile and i drove home in a new car!

Timothy

Nov 23, 2015

Fitzgerald auto service always do a great job on our cars. We service 4 cars there and there prices are good. Thanks keep ip the good work.

BobW

Nov 20, 2015

Customer service was very poor, nice friendly people, but pretty useless otherwise. On the spur of the moment I tried to surprise my wife with a new car while she was out of town. My fault that I did not have some of the items the required like the registration since I cleaned in out in a hurry. So day one (Friday) I spent running around getting everything they requested. Day 2 (Saturday) I came back with everything and paid for the car, but they did not have the navigation SD card. Disappointed that the car was ready but I took possession and scheduled to return on Wednesday to have the card installed. I showed up on Wednesday as scheduled but the SD card was not there or they could not find it (depending on who I talked too). They never called to cancel the appointment so I drove the 80 miles there and back again. 3 trips so far, still missing navigation. So I rescheduled for Saturday. So finally after 320 miles and many hours I finally got the car but on the last trip to the dealership I picked up a screw in the front tire. I asked them if they could help out (contribute half of the cost) with the $304.00 bill I got to replace the tire since I got it making a 4th trip to dealership. I thought got it driving there, plus all my time, gas, etc. making 4 trips they would at least consider putting up the $150.00. Their response was we are not in the business of giving away tires. So I followed up with a brief email stating my disappointment to the Customer Relations Manager, a week has passed with no response from her. Maybe I will get one response now, since I have learned a valuable lesson, Customer Service at Fitzgerald ends once they have your money. So they lost a customer for life over $150.00 and maybe others too.

Jet_fan

Nov 20, 2015

I requested quotes on a new Mazda 6 GT edition, Fitzgerald offered the best price. The salesman, Rhett Brown, was very helpful answering a couple questions I had. I had done a ton of research online, and new the exact configuration I wanted. I went to the Fitzgerald dealership in Frederick, and they had the config I wanted, but not the color scheme. Rhett was able locate a car with the setup and color I wanted from another dealer, and had it at the Frederick dealership within a day. The sales people are great to deal with. Felt like they tried to upsell a little bit on extra services, but didn't use any kind of high-pressure sales tactics when I declined. The sales people at Fitzgerald are very easy and pleasant to deal with. Rhett even pointed out a minor, cosmetic flaw (the Mazda6 HUD looked scuffed) and began the process of getting it fixed before I left the lot. It's probably something I wouldn't have noticed, so I very much appreciate Rhett's honesty and attention to detail. This was my second purchase with Fitzgerald, and they have both been positive experiences.

Timothy

Nov 10, 2015

had a great visit, James found us a truck at the price we needed. we had an overall great experience

Craig

Nov 4, 2015

The experience was great. We were looking for a very specific Tahoe that Zach was able to find for us. In addition, having never bought from Fitzgerald or ordering a car from another dealership, the process was explained very clearly to us. I would definitely buy from Fitzgerald, and more importantly, Zach Sherman, again!

Gloria

Nov 4, 2015

It was the first oil change for my new Cruze.After everything was completed, they washed and vacuumed the car. That made me feel very special. I love my Cruze and I love Fitzgerald !!

Kennyk

Oct 1, 2015

Always kept me informed of the progress of the service. Quick and inexpensive. Service writer Kevin is outstanding. Thanks.

twocadies

Sep 1, 2015

We have now bought two cars here in the past 6 months and can not say enough about how friendly and informative everyone is at Fitzgerald in Frederick. We have worked with two salesmen who were both wonderful and went out of their way to find the perfect cars for us. We also worked with Josh both times, who not only remembered us but also showed an interest in our family and well being. We can't find better people or deals elsewhere. We highly recommend Fitzgerald of Frederick to everyone and anyone!

RecommendFitzService

Aug 30, 2015

Like the Service Department so much that we are trying to figure out what Fitzgerald replacement vehicle that we can purchase. Had a good buying experience in 2007. Fitzgerald Service and Sales was highly recommended to us in 1995; glad we followed through.

buyer

Aug 26, 2015

Terrible experience, I will never go back. They claim to be a "no haggle" dealership but that is far from the truth.

rjw01

Jul 28, 2015

I recently worked with Dave Harrison on the potential purchase of a new 2015 VW Jetta at Fitzgerald Auto Mall. I cannot say enough nice things about Dave. He was very patient and thoroughly explained the features of the Jetta as well as the Fitzgerald dealership. Dave provided top notch customer service and truly cared that my car buying experience was a positive one. Josh Gillions the sales manager and Dave did a fantastic job putting together the final numbers and really worked hard to stay within our budget. Josh also made it his top priority to make sure our car buying experience was a positive one. Unfortunately, at the last minute my wife and I were unable to go through with the purchase of the vehicle, but Dave was understanding. When I am ready to purchase another vehicle, I will be going back to Dave Harrison. I will recommend Dave to my family and friends. Thank you both Dave and Josh

DKFred

Jun 29, 2015

I contacted Fitzgerald to inquire about a vehicle they offered on Cars.com and my e-mail was returned quickly. The saleperson obtained a list of repairs needed to get this car road worthy and forwarded that to me. While I did not purchase the car the dealership was very helpful in helping me arrive at that decision. I have shopped there before with the same great service and even brought my daughter there and she purchased a car.

WantedTurboCar

Jun 20, 2015

Back in February I bought a VW Golf from David Harrison, and it was a great experience overall. The price of the car was right, I do not feel like I got hosed on my trade in, and the entire process had very little to no pressure. I don't normally leave reviews, but I have recommended Fitzmall to others already, and Dave is a nice enough guy to deserve a good review.

J.K.

Jun 11, 2015

The Service Team at Fitz has done a tremendous job in repairing my 2005 Trailblazer's A/C issues. I got this vehicle from their Frederick dealership (my third car purchased there) and the A/C had some trouble after they explained that it was already repaired. They team, including Seth Dawson and their customer service group, pledged to repair it for me anyway with them covering nearly all the cost. And they did a great job. Thanks for the great customer care and honoring your commitments. I remain a loyal customer.

New Parents

Jun 3, 2015

My husband and I purchased a 2015 VW Passat back in March from FitzMall. We choose FitzMall because we were tried of the hassle you have to go through with other dealerships when you purchase a new car. David Harrison was great to work with. He was very professional and patient with us as we were shopping with a young child. He listened to what our needs were and did not rush us. He showed us all the features of the car and gave us all the time and attention we needed. All the staff at FitzMall was very professional and helpful when it came time for purchase and financing. It was a much more relaxed environment then other dealerships. I would and have recommended FitzMall to friends and family and plan to buy my next vehicle with FitzMall.

Chandler

Apr 24, 2015

Mark was very personable and friendly throughout the buying process. He remained understanding and positively enthusiastic even when there was an accidental coffee spillage during the test drive on my father's part. Jason Baker also did a great job in handling a tough situation in which two parties including myself wanted to test drive the same car, but we had called ahead first. Overall a great experience at a great dealership with a wide variety of vehicles and great people!

sjr01

Apr 20, 2015

I walked into a Fitzgerald dealership to go on a couple of test drives. The sales person, David Harrison, was very helpful and knowledgeable. Even though, I went away without promising to make a purchase, he was not very pushy and allowed me up to 45 days before calling to enquire the status of my car purchase. I went back into the Fitzgerald dealership, and decided on the car that I wanted. At this point, David was very patient in providing me price quotes based on all options, trade-in quote for my old car and in answering a lot of questions I had regarding financing (I did not eventually take the financing option) and new car registration. As soon as I decided on the car and all options, the car was delivered to me within a few hours. the paper work and payments process was also very smooth, thanks to Mike. I will definitely recommend David Harrison and Fitzgerald Auto Mall to anybody interested in buying a vehicle.

Brian

Apr 14, 2015

Great dealership and always have a wonderful experience with sales, service, and rentals.

Pat A

Apr 8, 2015

I purchased a Mazda 6 from David Harrison. He was very professional. I was looking for the 2015 Mazda 6 in soul red with the technology package. They didn't have one the day I went in, but he went out and found the exact car I was looking for from another dealership and brought it in for me. This was a no pressure sell, which made it a much more pleasurable experience than other dealers that want to pressure you into buying a car. I would recommend David to you when you are shopping for your next vehicle.

ELP75

Mar 31, 2015

I was considering a new car but was not sure when I arrived on the Fitzgerald VW lot (Frederick, MD). David Harrison did a wonderful job of answering all of my questions; he listened to what I was looking for and did not push a product on me. It was a painless process (3-4 hours from stepping foot on lot to driving off with new car). Mr. Harrison kept me up-to-date as I waited for appraisal of trade-in and finance approval. I highly recommend David Harrison and the Fitzgerald Auto group.

Amanda

Mar 23, 2015

I bought a new car at Fitzgerald Volkswagen about a month ago, and was very happy with the process. David Harrison was my sales rep, and he did a great job answering all my questions, making the car buying process as smooth as possible and just generally being as helpful as possible. I would definitely buy a car from Fitzgerald again.

M. Lassen

Mar 19, 2015

Thx to David Harrison for selling me my second Volkswagon. I bought a 2014 Jetta and 2015 Tiguan. They are bouth great cars. David is a great sales rep. No pressure into purchasing anything right a way. He followed up with my phone calls promptly. He knows his vehicles hes selling inside and out. Thank you David I will be purchasing a third soon from you..

KevinMiniCooperOwner

Mar 15, 2015

We discovered a potential major problem in a recent vehicle that we purchased at Fitzgerald. The Assistant Service Manager Kim Swann moved on it straight away and took care of the repairs. We purchased the service pack and an extended warranty at the time of our purchase in January. The handling of our repair needs was prompt, highly professional, and exceeded our expectations. Kim really looks out for Fitzgerald's customers. I can't thank her enough for all that she did in handling our repair needs. A week or two later, I took the car to have the service department put the license plates on our Mini Cooper and without an appointment I was in and out in no time. Kim asked about the repair work and if we had any other problems with our vehicle. I am really pleased with the service department! We've purchased several vehicles at Car Max over the years and never experienced this level of professionalism. We truly appreciate the prompt attention from Ms. Swann and the Service Department at Fitzgerald!

Fedorczp

Mar 7, 2015

I was in the market to purchase a new vehicle for my father. Mr Dave Harrison was very patient through the process. He wa knowledgeable regarding the vehicles available and was extremely patient with the time involved to complete the deal due to bad weather in the area. Through it all, Dave was patient and provided assistance every time we asked. I would not hesitate to go to him for future needs.

ballsmazda3

Mar 4, 2015

Aside from the wait for financing our sales experience was truly exceptional. The salesman and sales manager bent over backwards trying to keep us occupied during the wait. We received a tour of the service area, they cleaned and washed our Toyota Highlander, and offered to pick up food for us (though we declined). In addition, since the car was being picked up from another dealer in Dundalk and would not be ready until later that evening, Brian Robinson delivered the car in a snow storm to our residence on Valentine's day. It was above and beyond the call.

Doc Brown

Feb 26, 2015

Mike Hawkins was wonderful... Really laid back approach was nice- no pressure. He really has fun talking about the mechanics of the cars and the new technology. Had fun going on a few test drives as well. His finance manager was very pleasant and low key- very nice. I didn't think they would find a deal for my difficult situation but now I am in a nice new safe vehicle that should last a long time. -Not too many choices on used cars which was too bad...but not a deal breaker. -I will come back to buy again-

Jeff in Adamstown

Feb 23, 2015

I would like to compliment the sales/service team; especially Tim Phillips and Andrew Linkler for their assistance in resolving a lengthy and distasteful repair experience (at another dealership!) for my Saturn Sky. After multiple repairs and a recall, I was still experiencing major issues and the car was not drivable. When advised by a senior service adviser at GM to try another dealership to see if some form of buy-out, I visited Fitzgerald. THE DIFFERENCE WAS AMAZING! Andrew and Tim immediately became part of the solution instead of just parroting "no can do." They went to the other dealership, evaluated my vehicle and made a very competitive offer, which combined with some Customer Loyalty Cash from GM, put us into a new Spark. Although repair parts magically appeared at the last moment, we opted to follow-through on the new vehicle.primarily because of the attitude at Fitzgerald. Thanks to these two, and others un-named, you have earned our loyalty and future service requirements for our other GM vehicle. Sincerely, Jeff & Barbara Bodie

Shari

Feb 22, 2015

I purchased a new 2015 vw passat tdi from David Harrison. He was very knowledgeable of the car, answered all my questions and concerns. He is an excellent salesman.

Wilson Baird

Feb 3, 2015

Absolutely, it's worth the trip to deal with Mr. David Harrizon. He send me in advance all info requested, with a windows sticker, detailed out of the door price and chargers and best of all, no surprises, no hidden fees and the correct car model talked by phone. Deserve five stars.

Doc

Jan 30, 2015

Very good repair service at dealership, but the "customer service" is simply lousy on-line. Could not access the parts department to check prices without signing in, which I choose not to do and never have had to do in the past. Did on-line chat and the attendant said that he didn't know how the net worked in the parts department and didn't offer any alternatives. Since my last visit the on-line service appears to be telling me that they really don't want my business.

Blucas

Jan 27, 2015

I am happy with the purchase of my car. I came in and knew what I wanted it was just a matter of getting the right price for me. They assisted me to get the payment that I wanted and drive away with my brand new car. They were very helpful.

Ed

Jan 24, 2015

Went in knowing what I wanted. All I needed was a test drive, price on trade in and new CX-5. David Harrison was my sales rep and he did a great job. I was in and out of the dealership in less than an hour and a half. I did have to push for higher trade in but stuck firm with my number and they ultimately accepted. Nice dealership, sale reps and overall experience.

Stutzman

Jan 21, 2015

I purchased a used car from Fitzgeralds on Baughmans Lane in early Jan 2015. Had purchased four cars from here previously and had great experiences each time. This last time though I couldn't help but feel taken across regarding my trade in, they really low balled the value of it. They said an accident showed up on Carfax that my car had been in which was fine, it was a minor accident my vehicle wasn't even damaged. The salesman made it sound as if it would really affect the value so they offered me $4,500 for my vehicle. Well low and behold a few days later I see where they had my old vehicle for sale at TWICE the amount they gave me. Now I'm all for people making a profit and I should shoulder some of the blame as well for not haggling a bit but these people ought to be ashamed. I wont be doing any further business with them that's for sure.

Vinnie

Jan 7, 2015

Was looking for a new Mazda. No haggle pricing experience was great. Did my homework, however nobody could compare. Worked with Daniel Garfield. Was so impressed, I bought TWO CX5's!!!

Mr. Craig

Dec 20, 2014

I purchased a 2015 VW Jetta from Mr. David Harrison, and he was an excellent salesman. He was very knowledgeable of the vehicle and the entire buying process. On top of that, he was very professional and exuded excellent customer relations. He truly showed a sense of concern for me as a person and what was the best fit for my lifestyle. I also received some excellent assistance from another salesman at your facility named Justin (sorry, I forgot his last name), when David was unavailable due to "me" having to change plans on him at the last minute. The service I received from Justin was just as excellent. You have very professional and nice salesmen at you Dealership. I would definitely recommend that my family and friends purchase a vehicle from David Harrison, and/or Justin at the Fitzgerald Auto Mall.

Ken

Dec 18, 2014

Like the no haggle pricing, Andrew our Salesperson was exceptional. They were even able to get a better interest rate and from all places, my bank.

Dale

Dec 17, 2014

The facility is state of the art. The people are very friendly and extremely helpful. They make sure they know what you want and they give it to you. My salesperson was Ernest Warren and he met me on the lot having recognized me as I was getting out of my car. The amazing thing was I had never met him, only talked to him on the phone. He took his time, figured out my needs and worked very hard to give me a quality car for a good price.

peter white

Dec 2, 2014

David Harrison was really great to deal with, he explaned everything very well and was totally professional!! i have already told four of my gym friends how great my experience was!! Thank You very much Mr. Harrison!! we will come and see you again when we're ready for another Mazda!!

Christopher Massi

Nov 29, 2014

I have purchased three cars from Fitzgerald Auto Mall with the help of Matt Sullivan and couldn't be happier. He was great with helping me to check out the car before purchasing and he made it easy for us to purchase the car from a distance.

The Jacob Family

Nov 29, 2014

Matt Sullivan has sold me the last 3 automobiles we have purchased...We have received exceptional care and service from Matt and would highly recommend him to all of our family and friends who are in need of a new car. Matt rocks!

keymarjoe

Nov 28, 2014

Mark Lawson was great to work with. He didn't pressure me into making a decision, had good info about the cars i was interested in and worked with me to get the rate/payment/term I wanted. The Finance guy (Mike Bennett) was great to work with and got me out in a reasonable amount of time without giving me the hard sales pitch on the extras. I also met with Andrew Linker who spent some extra time showing me the features of the car.

Mr Ed

Nov 26, 2014

The best dealer I've ever worked with. We purchased my sons car here, nice sale person great price for the car and they had friendly service. Then I purchased my used 4 runner here again great price and the easiest car purchase I've ever done. I've had it serviced here, many times. in 5 year and 100000 miles, they've never tried to sell me something I didn't need. The prices are always fair for the work they do and they are very friendly to deal with. I don't think I'd ever look anyplace else for a car or for service, I'm a fan.

KLY

Nov 20, 2014

Outstanding experience from initial inquiry through post-sale follow-up. This dealership is the most customer-centric dealer that I have ever dealt with.

Dan McGreal

Nov 13, 2014

Easy experience. I'm not a big fan of salespeople and I had an easy time at the dealership. No pressure and fun to work with. David & Justin were great to work with. I would highly recommend this dealership to anyone.

happy new VW owner

Nov 5, 2014

We recently purchased a VW Sportwagon TDI at Fitz. When we first arrived about a month or so prior, we made it clear that we were "not in a hurry" to make a purchase. David Harrison worked with us to narrow down options, answer questions, and ultimately send us home with our wonderful new car. Along the way, he was friendly, helpful, honest, and on the same wavelength...never pushy. We very much appreciated his manner. And we would highly recommend David as a go-to sales rep. The whole car-buying experience was very positive.

Nicmercer

Nov 2, 2014

The sales staff was very helpful and friendly. They did not push us into anything or try to sell us extras we didn't need. They were very efficient and knew exactly what needed to be done to get us on the road in a new car quickly. Really great service.

Sara

Nov 2, 2014

My husband and I shopped around extensively for a 2015 Mazda CX-5 at dealerships throughout Maryland and Virginia. Fitzgerald Auto Mall not only had the best price, but also had the friendliest staff of any of the dealerships that we contacted. Andrew Linker was a pleasure to deal with; he was knowledgeable, informative, focused on ensuring that we were satisfied with our purchase, and not pushy at all. Our experience with the rest of the sales staff, particularly sales manager Sondra Kelley, was excellent as well. Their focus on quality and satisfaction was second to none. We had a minor factory defect in one of the seats in the vehicle, and they were not only willing but adamant to repair the seat to (better-than) factory condition. The seat now is perfect. In summary, this is by far the best car-buying experience we have ever had. When we need our next car, there is no question where we will buy it: Fitzgerald.

L day

Oct 23, 2014

Good place to relax while your car Is in for oil change big fresh lounge area Big screen tv very nice comfy furniture You will love it I sure did.

1st Jeep

Oct 12, 2014

Just bought a Jeep this evening. Sales person and the entire team were pressure free. I went in to test drive and left with the car.

Dave

Oct 11, 2014

They advertise car VW Touareg, which do not even have on lot, car is coming soon...... you can't sell until you get. That is same as I start offer living on the mars... it comes too...

Allen H.

Oct 9, 2014

Keep it short and sweet. I got what I needed to get for my trade and what was in the ballpark of what it was worth. After test driving the model that was brought from another location, we picked something else. Helpful 100% of the way with no issues. They even gave the kids some snacks since it was around dinnertime. Having kids, nothing is more annoying than trying to buy a car and the person you are working with you can tell can't tolerate the interruption every once in a while. Everyone we worked with from sales, sales manager, to finance went smooth and they were all jovial and polite. I haven't had to use the service dept yet, so I have no comment on that. Thank you Brian R. for working with us and getting a majority of the paperwork done before we even walked in the door.

LGregory

Oct 8, 2014

Did all of my research on their very user-friendly website, found exactly what I wanted. Went in to the dealership the next day, got all of my questions answered. Sat down with my salesman, Andrew Linker, and was out the door in my new truck in a very timely manner. Would highly recommend the dealership to all of my family and friends, or anyone looking to have a pleasant experience with the purchase of theirs new vehicle.

Brandon

Oct 7, 2014

Fitzgerald Auto Mall is unique in that they're a "no-haggle" dealer. The cars are priced competitively, so there's no playing games or the stress of negotiating for a lower price. I bought a Mazda3 from David Harrison...and he was very good at responding to my e-mails and giving me all of the information I requested. Overall, I'd say I had a good experience and would consider buying from them again in the future.

Mazda man

Oct 7, 2014

This is the third vehicle I have purchased new from Fitzgerald. They searched to find me the exact model/trim level/color I wanted and the deal was reasonable. My only complaint was that the interior of the windows were not cleaned completely and there were bits of paper the top of the dash. A little more attention to detail would have helped. We have had the car for about a week now and are completely satisfied with it.

WVVW

Sep 30, 2014

I had a great car buying experience at Fitzgerald Volkswagen! David Harrison was very knowledgeable and attentive to my questions. His welcoming personality allowed my husband and me to feel comfortable in knowing that we were making a smart purchase.

Fuming

Sep 28, 2014

I'm normally a fan of Fitzgerald and have purchased many cars from them over the years. I've also referred at least a dozen other individuals, so I feel as if I'm at least partially responsible for a respectable number of sales. I recently purchased a new car, and Mr. Braswell, the sales representative, was extremely helpful and courteous. He ran through the extended warranty program that Fitzgerald offers, and I politely declined. No problems. Alex, one of the dealership's business managers also brought up the program and I let him know that Mr. Braswell had already run through it and that I was not interested. Alex was polite and not at all pushy and respected my decision to decline. Still no problems. Then came the signing of the paperwork. The business manager responsible for this part of the deal absolutely insisted on running through the details of the extended warranty program. I informed her that I had already heard about it through Mr. Braswell and that I knew about it even earlier through a purchase I made last year at Fitzgerald. It being a Saturday, having already spent several hours at the dealership, and having my kids waiting for me to take them to sporting events, I was short on time and made my situation known to the business manager. She still insisted that I "let her do her job" and "that she was busy too and had other customers to deal with." If I had not been so far into the process, I would have walked away then and there. Instead I let her go through her script (for the third time). Then to rub it in my face, she asked, "Now was that so bad?" As I wrote, Mr. Braswell was great and I'd give him a 10 out of 10. The other business manager (Alex) was also a nice guy and helpful. My experience was marred by the blatant rudeness of the other business manager and I fumed the rest of the day. Yesterday might have been my last dealing with Fitzgerald. If it's the Fitzgerald associates' "job" to bully their customers and push their extras beyond the point of respecting the customer's decision and other constraints, then Fitzgerald has a real customer service problem. It certainly ruined what otherwise would have been another stellar review for the dealership.

Esther

Sep 26, 2014

I recently purchased a new car. My sales manager David Harrison was amazing. He made the long, drawn out process of buying a car fun. He was so friendly and helpful even when it came to choosing the color of my car. Fitzgerald is a great place to purchase a vehicle!

roger21704

Sep 5, 2014

My salesman, Mark Lawson, was by far one of the most personable, knowledgeable, efficient, sales people I have ever dealt with in the past 60 years. I have no hesitation recommending him to others. The Fitzgerald Auto Stores should be thankful he's not working for their competition.

6bluemaz

Sep 4, 2014

David Harrison put me in a comfortable car after a generously long test drive. Dave was easy to work with and worked with me on a fair deal.

Sue

Aug 30, 2014

I bought a Mazda 3 recently from David Harrison at Fitzgerald's in Frederick. It was a great experience. David was super friendly, and very helpful. After I bought the car, he helped me get everything set up, and went over everything in the car. Truly wonderful experience - everything was very easy and simple. Would recommend.

SusieFitz

Aug 20, 2014

This was the first time I had used Fitzgerald Auto Mall in Frederick. I was greeted by Mr. Ernest Warren when I entered the property and I was glad he was my salesman. He was polite, personable and very knowledgeable about the cars I was looking at. He made it a fun experience and I love my new car.

Linda B, a very happy customer

Aug 18, 2014

Despite a recurring problem with the service engine soon light in our 2006 Saab, Seth worked with the service tech and dug deeper to find the problem! The light is out and we are happy! He is always professional, courteous and willing to help with appointment timing and service on our two vehicles purchased from Fitzgerald in Frederick.

Jo

Aug 16, 2014

Our salesman (Andrew Linker) was fantastic in the way he helped us. Everyone else there also helped make this sale a wonderful experience.

wrigleywrat

Aug 7, 2014

I leased a 2015 Mazda6 Grand Touring from your dealership. My salesman, Andrew Linker, was outstanding. He answered all of the questions my wife and I asked, was helpful during our test drive in pointing out the features and ride qualities of the vehicle, and assisted us until well after closing time with our purchase. Sondra Kelley did a great job of explaining the lease numbers to us, and helped me to understand the differences between the deal that was offered and my expiring lease on a competitor manufacturer vehicle, which enabled me to compare "apples to apples". Lastly, Justin in finance was very efficient in processing the final paperwork. Andrew, Sondra, and Justin were all pleasant and courteous throughout the transaction. I am very pleased with the vehicle, the lease particulars, and my decision to obtain the vehicle through Fitzgerald Mazda of Frederick.

Sabrina Ray

Jul 28, 2014

I went to Fitzgerald auto mall on Baughmans Lane looking to purchase a vehicle. My credit was ran and was decent but because of the upside equity I would need a cosigner (at least that's what I was told by the salesman). He said if I found a cosigner that the sale would be a go so that's what I did. I called Monday morning and was told he got the credit app and would submit it to the bank. Through out the day I never heard from him so I called several times to check on things just to be told the same thing that the bank hadn't responded yet. Finally after waiting nine hours I requested to speak with a supervisor. I explained my situation and was then connected with the salesman who proceeded to tell me it was not approved because of the upside down equity. So I feel like I was lied to for one and on top of it the customer service was very unprofessional. The salesman should of called me immediately and let me know right away on top of keeping me posted throughout the day without me being the one to have to call continually. The overall visit was a nightmare!!

Loyal Fitzway Buyer

Jul 18, 2014

We recently purchased a used car for my daughter and had a great experience. David Harrison was pleasant and easy to deal with. They also took care of some minor imperfections quickly.

mike mccaman

Jul 11, 2014

David Harrison helped us find a really nice Passat (turbo diesel) and did so with the easiest car purchase experience I have ever had. No pressures, good answers, easy and efficient contract processing. A really nice experience for my wife and I (and young son)!

Laurie

Jul 6, 2014

I am very happy with my Mazda CX-5 and with my salesman, David Harrison. David was very helpful and knowledgeable. I liked the no-haggle policy at Fitzgerald.

Automobile aficionado

Jun 18, 2014

Was looking for a CX-5 for my wife. Did a lot of research and found this to be best value. Dave Harrison and Sondra are top notch great people. They made the buying process so easy and painless while giving me an outstanding price. I can't say enough good things about them.

Tom C

Jun 17, 2014

Buying a new Equinox Marc is an awesome salesman! My wife and I took off work on a cold February Monday to buy a new car. Our intention was to check at least two dealerships so we went to Fitzgearld first. We were looking at Malibus and Marc came out and asked if we would like to test drive one. Marc brought up the Malibu while we waited inside the warm show room. After driving the Malibu, we decided against it; did not like the engine shutoff feature. We then checked out the Equinox. Marc was very patient while we test drove one, and gave us privacy to decide if we really wanted the car, and helped us with the decesion process due to the large selection of Equinoxs available. We chose a blue one with houndstooth seats, similar to the classic '69 Camaro's optional interior. After choosing to buy the Equinox, Marc was extremely diligent helping us through the entire process, including the financing, the vehicle prep, and the explanation of all of the accoutrements that come with a new car. The Bluetooth is a great feature! We did the entire process in one day, and never needed to visit another dealership. I will definitely buy another car or truck from Fitzgearld, especially from Marc. THANKS MARC WE LOVE OUR EQUINOX!!!!

Golfer

Jun 16, 2014

I am very pleased with my entire experience at Fitzgerald. Cerissa Derrick was looking out for my best interest and showed me vehicles that fit my lifestyle. She was upfront and honest on pricing. The no pressure sales environment and the full service dealership are a plus. I will recommend all of friends to Cerissa and going the Fitz Way!

Joe B

Jun 12, 2014

Bought a new family car there. They had the model I needed at another Fitzgerald, and it arrived the next day. The service was excellent. The facilities were excellent. My salesman, Daniel Garfield, was very competent, well mannered and not "pushy". Great Experience.

KH

Jun 11, 2014

I researched new cars on the internet. I found a car on the web that I was interested in, and input information for a follow up from the dealer. The very next day, Andrew Linker called to follow up on my inquiry. When I got to the dealer the next day, Andrew was working with another customer, however as soon as he was finished came to greet me BY NAME!!! His knowledge of the car I purchased was valuable in weighing the pros and cons. He walked me through the entire purchasing process and ensured that I was well taken care of, including answering any questions I had. I am a repeat customer of Fitzgerald. Every experience has been of the same quality and standard, whether purchasing a car or in the service center getting maintenance on my car. Always professional and high quality service!

tsgcar15

Jun 6, 2014

Fitzgerald Auto Mall and particularly David Harrison made purchasing my new car very easy. Thanks to them for making the process less stressful. I had not purchased a new car in over ten years. What was I waiting for - Thanks David!

Pamella and Gunther

Jun 2, 2014

We went on Friday evening to look at the cars because we were not sure exactly what kind we wanted. Mark Eijgelsheim came out and showed us the Spark. He was very knowledgeable about the car and all of the other cars to which it is comparable. He was patient with all of my questions. We left there with a lot of information and went to one other dealer to see a comparison vehicle and looked online at others. We were not impressed. I texted Mark to let him know that we would be back early Saturday, he was quick to reply. The sale went very smoothly, he was very careful to make us feel comfortable and to keep us informed as to what what going on. He explained each step thoroughly to make sure that we understood. We highly recommend Marc if you are looking to purchase a new vehicle. There was no pressure from him, he was very respectful or our decision.

Tara S.

Jun 2, 2014

What a great experience I had with Ernest Warren at Fitzgerald Auto Mall. He went above and beyond, and I felt that he was sincerely trying to get me into the best car he could at the best price he could. I can not say enough good about Ernest. I would highly recommend him to anyone looking for a vehicle. Ben was also great and I felt very confident about my purchase with their guidance.

KrissiMD

May 28, 2014

I came in for and oil change and walked out with a new car thanks to David Harrison.

Katie

May 12, 2014

I worked with Justin Williams at the Frederick Fitzgerald Auto Mall when buying my new Mazda 3 last week. He was knowledgeable about the car, the buying process, and the dealership. He was also very personable and easy to work with. He kept me informed every step of the way. The finance group was also very responsive.

MaryNY

May 10, 2014

Fitzgerald on Baughmans Lane have the best sales people they are not pushy, but they are extremely helpful-specially Star and Cerissa. I would tell all my friends to go visit them if they needed a car

Keith

May 9, 2014

I have purchased 2 cars from Fitzgerald's in Frederick, Maryland. They are no pressure sales and spend the time allowing you to test drive any car you want. They truly help you narrow the field of possibilities so you are very happy with your purchase choice. Service and customer service beyond belief. They work hard to complete necessary work on your vehicle and completed as promised. Very trust worthy and do not do unnecessary repairs or service just to gain a dollar. I truly love Fitzgerald's!

Mo Jawad

May 9, 2014

We recently purchased a New 2014 Mazda cx9 from Fitzgerald auto mall . Cerissa Derrick the saleslady and her manager Sandy did everything to make sure that it was an easy and smooth transaction .She is great to deal with..

Nathan

May 9, 2014

I have bought three cars through Fitzgerald. I have also wasted time going to other dealerships that had a lower advertised price "cough...Sharrett".... Once you're in the door you find out that price is with every conceivable rebate added on. So unless you're a three-legged balerina currently in the space program you won't qualify and will basically be paying MSRP. Take my advice and don't burn a couple extra hours and then go to Fitzgerald. Just go straight there. They've always beat the other dealership's price. This last time I had David Harrison. He was very personable and laid back (even though he skipped lunch).

Kenny Amereihn "VW Baby!!""

May 7, 2014

Went into dealer to get routine service. Had my car appraised and liked some of the VW Passats on the lot! The rest of the day was easy and a great experience. William did an excellent job!!

Jenny

May 6, 2014

We had a positive experience at Fitzgerald and are excited about our new Chevy Traverse. Andrew Linker was an excellent Sales consultant-- super friendly, helpful, quick to respond to our questions via email, phone , and text, and a pleasure to work with. Manger Mark and finance guy Justin Brown were also great. I generally do not enjoy the process of buying a new car-- always feel like there is scheming going on-- but this time it was actually pretty painless thanks to these gentlemen. We did have one mistake during our car purchase process and as soon as we brought it to their attention Mark and Andrew made it right. I only point this out because it really showed us that they were honest and stood behind their claim of sales and service with integrity. We could not have asked for a better outcome. I would recommend Fitzgerald to friends and family and would especially recommend that you ask for Andrew when you arrive and Mark and Justin as you work through the process. Jenny Burke

park ranger

May 3, 2014

Danial, (Frederick Md.) is the most layed back salesman I ever met. He let me sell myself the car. No pressure. The finance officer was equally as easy. I have had other good experiances buying cars but none this good. Great job everyone.

Non-ASE mechanic

Apr 30, 2014

Went in to get my 2003 Beetle repaired as I was an hour from home and didn't have the time to repair my vehicle myself. They were very friendly and gave me a loaner car for the repairs. My water distribution flange made of plastic had come apart and needed replacing. After replacing the flange they informed me that my water pump had also malfunctioned due to overheating and the impellar was made of plastic. And while they were there they asked if I would like the timing belt and tensioner replaced. I agreed! Then I was told the car was hesitating and needed new coil packs and wires. Thing is it never hesitated before but I figured why not it had around 200 thousand miles on it. After the repairs and after 6 months I got a low coolant alarm so I filled the overflow reservoir with distilled water. After several days I got the same warning and started smelling anti-freeze. I read online about this issue and it was possible that the problem was most likely the overflow tank also made of plastic. Upon looking over my bill I noticed that they had charged me for a gallon jug of coolant when I had purchased a jug along with the flange when I first arrived separately and I now needed a jug if I was to pull the overflow tank and make sure the coolant level was correct. So I was able to get a jug of coolant from Fitzgerald after they looked over my bill and I had explained that I had bought a gallon jug and the fact that it only takes half of the gallon for the system anyway. So when I pulled out the overflow tank I noticed that there seemed to be no cracks, I then pressurized it and it was good. So I removed the bottom skid plate to figure out where the coolant was coming from and pulled the top timing chain cover off for better visibility. Well it so happens that the "Newly" installed water pump was leaking and looking at the paperwork stated that repairs were warrantied for 90 days or 4000 miles. So I figured I was out of luck with them repairing it and decided to repair it myself as I have fixed and rebuilt about everything on a car and had had issues with repair shops before, hence I know it is done right if I do it and I will use the Bentley's repair manual for torque specs etcetera. Well I replaced the water pump with a pump that has a metal impeller versus the plastic one on the OEM. Cleaned all the metal surfaces with Scothbrite and flushed the system with tap water as recommended. I even cleaned the block and painted it. Made sure I had placed coolant on the new o-ring for the pump and it looked like the previously repaired pump had been leaking from day one from the indication of rust on the mating surface of the OEM pump. It clearly stated in the Bentley's that not cleaning the surfaces, flushing out the system and applying coolant on the o-ring will only lead to pre-mature failure. Well guess what the Fitzgerald "ASE" certified auto technician most likely didn't do, pick one. Anyway I talked to Fitzgerald about this and even though they were very sorry and I should have brought it in for them to look at as they said, their paper work did not state that OEM VW parts are warrantied for 12 months. Hence why I did not take it back for them to repair and waste my time having the same thing happen again. If you have the skills and want something done right, do it yourself. And since Fitzgerald could not help me and were very sorry, where they could have at least asked to see my receipts of a new water pump from NAPA for $83 versus the OEM for $377 and the coolant and offer to at least give me something toward that. I am here to warn others of their repair work. First off it costs an arm and a leg and then to get something that should not happen by a ASE technician is beyond me. Maybe it would have been better for Fitzgerald to offer to pay me for my troubles. Well I am sure you are the ones that will pay one way or the other, hence my review.

Jimmy

Apr 26, 2014

My wife and I spent a good amount of time looking on the internet trying the perfect vehicle to match our needs. When we found our perfect car William B., Dave, and Josh took great care of us. I've purchased many cars in the past but this was the best buying experience by far.

New Mazda Owner

Apr 25, 2014

I am writing to let you know that I had a wonderful experience at the Frederick Fitzgerald Auto Mall, purchasing my new Mazda CX-5. All too often, people feel the need to share their negative experiences when shopping for a car, but this family business truly knows how to do "it". When I bought my previous car in 2010, I felt pressure, anxiety, and overall angst during the process at another "will-not-be-named-local-dealer-chain". Once I got home and got over the rushed experience, I loved the car and enjoyed driving it for the next 4 years. But after recalling the experience to my husband, who used to work in the car industry, he claimed, "You were steamrolled." and I've always lingered on that and felt duped. My experience at Fitzgerald was a completely different situation and was from the start of this whole process when my husband inquired about the available CX-5's initially. We worked with David Harrison, who at every step was communicative, knowledgeable, efficient, easy-going, personable and above all, understood the need NOT to pressure. He explained all the add-on options, warranties, and more, all the while making it clear, that this was my experience and choice, not his -- he was merely the guide to help get me there. We also worked with Justin (I didn't get a last name) in the finance department who approached the sale the exact same way, and albeit with some nervousness (who doesn't have a little bit when making a big purchase like this?!), I spent my time in that teeny tiny little office, getting all my questions answered, hashing out details and scenarios with my husband candidly with no judgement or interference from Justin unless asked, and walked out feeling positive about that final monthly payment and how it was handled to get there. It was after 10pm by the time Justin handed me the last paper where I signed my name for millionth time and then I was handed the keys to pose for a photo with David and my new car. The cleaning crew and these two guys were all who remained and I thank them endlessly for being patient with my repeat questions and dealing with us for over 4 hours.

BHerndon

Apr 22, 2014

I have no purchased two vehicles from Fitz. One at the Gaithersburg location, and now one at the Frederick location. I have to say, this has to be the best place to purchase a vehicle! Great staff and service! Daniel Garfield and Rhett Brown are fantastic! They were extremely helpful and went well beyond any expetation you would have for a dealer. I highly recommend them!!

Bijan H

Apr 22, 2014

For the past 7 months I was in the market to purchase a new or quality used car for my son. I spent countless hours searching on the net and then visit the dealer. What a shame. Every dealer I went to the pricing was different. I almost gave up but my dearest friend suggested Fitzgerald Auto Mall. To make it shot in a two hour period, I purchased a new vehicle with everything that I wanted for a great price. Dave Harris, you made my son and I happy campers and we really appreciate your honesty and forwardness. Thanks

Lori

Apr 19, 2014

I'm a huge, years-long Fitzgerald fan, from service to sales. Daniel Garfield is excellent. He is honest, well informed, and has a subtle way of empowering the buyer to make her own decisions regarding the vehicle that best suits personal needs and lifestyle. A pleasure doing business. Thanks so much. My Mazda 3 was a perfect fit.

Andrea O

Apr 18, 2014

My experience with James, Andrew and Justin were absolutely awesome. Their customer service was outstanding and their process for the purchase was seamless. It took all of about 40 minutes to process and I was on my way in my new car....SO HAPPY!!!

JAMES SAMUEL S.

Apr 18, 2014

FREINDLY PEOPLE ANDREW LINKER I A VERY NICE MAN AND KNOWS ALL ABOUT THE TRUCK I PURCHASED, HE PUTS YOU A EASE AND DOES NOT PRESSURE YOU FOR A FAST DECISION. BEN KELLY WAS THERE EVERY TIME WE NEEDED HIM AND KEPT A WATCH OVER THE PURCHASE AND WAS STANDING OUT SIDE WITH UP, AT 9 PM. WHEN WE DROVE OFF. MIKE BENNETT WAS READY WHEN THE DEAL WAS CLOSED AND GOT US OUT OF THERE QUICKLY.

JAMES SPICER

Apr 18, 2014

FREINDLY PEOPLE ANDREW LINKER I A VERY NICE MAN AND KNOWS ALL ABOUT THE TRUCK I PURCHASED, HE PUTS YOU A EASE AND DOES NOT PRESSURE YOU FOR A FAST DECISION. BEN KELLY WAS THERE EVERY TIME WE NEEDED HIM AND KEPT A WATCH OVER THE PURCHASE AND WAS STANDING OUT SIDE WITH US, AT 9 PM. WHEN WE DROVE OFF,IM MY NEW SIVERADO PICK UP. MIKE BENNETT WAS READY WHEN THE DEAL WAS CLOSED AND GOT US OUT OF THERE QUICKLY.

WV Engineer

Apr 16, 2014

David Harrison and the staff of Fitgerald are easy to work with very knowledgeable, and able to answer all of ones questions about any car on the lot. I will be bring my future business back to David and his team.

Heather VWBeetle

Apr 15, 2014

If your in the market for a new car I highly recommend finding David Harrison at Fitzgerald Auto Mall in frederick, Md. I had know idea what I wanted or what direction to go, he was so helpful and knowledgeable. Special thanks David and the finance manager Christine Farah for helping me make up my mind and making my entire process easy!! Thanks again!! Loving my Convertible Beetle!

KJSr Frederick

Apr 15, 2014

After some years and several customer experiences with them Fitzgerald has become my trusted source for a new or next vehicle. They made sure to cover all the important details in an honest and accommodating way while not avoiding the facts and tougher points of making a deal. They found a way to make my new car deal work with my "tough" trade situation even though it seemed impossible and yet I was not left with a "balloon" or upside down price to pay. Delivery of the car to me and their post deal focus was great! Happy Customer!

William

Apr 8, 2014

Kevin was very helpful right from the start of my issue. He accurately informed me of the problem, made it clear that the manufacturer was responsible for the repair and he ensured my car would be ready by the agreed upon time. In the past I had be somewhat wary of dealer service but my experience at Fitzgerald Cadillac has completely removed any reservations about this going forward.

Ivan Maldonado

Apr 6, 2014

hi my name is ivan Maldonado first of all when we got into the dealer they receive us like we are family and cordially specially Andrew linker and Christian gutierrez they made the experience to buy a car the best way I've ever seen before im very happy and proud with this two employees and I will recommend anybody to go to this dealer they're going to be the same way satisfy with no more words cause I would like to tell a lot more but I don't have any words to appreciate the experience that I had today Sincerely, Ivan Maldonado thank you guys!

Denise

Apr 4, 2014

Very organized in service dept when bringing in vehicle for service..prompt,efficient and very courteous...the service dept,offiice people were very professional and prompt as well...my only concerns were, the length of time my vehicle was there without calls or updates the first time, I had to call after a week of waiting, I had just bought the vehicle and it was in the facility longer then I was able to drive and enjoy it, then I picked it up and had to return in the next morning due to a gas leak, caused by a recall repair they fixed and I wasn't aware of, I don't understand how this problem was not noticed immediately by the automotive dept.I was scared to drive the vehicle and frightened of what could happen with a gas keak that was very noticeable and obvious...it was yet another inconvenience for another 2 plus days..and due to the leak of my gas tank I obviously lost gas as well, which was filled by the salesman, because I picked up the car when I purchased it, on an empty tank...I questioned the service dept and I was told I should speak to the salesman again...I do not feel that is appropriate since the automotive dept broke the tank and never checked for.leakage...if they had I wouldn't of had to return the vehicle or or lost at least a 1/4 of a tank of gas...

Dale

Apr 3, 2014

We were extremely pleased with the professionalism of Jason Hallen and the Service Manager. Jason helped us find the right vehicle, the right options, and explained everything we needed to know including what to expect with our tradein. We will be pleased to use Jason and the dealership on our future purchases.

Jeff

Apr 3, 2014

Fitzgerald Service: ExcellentProduct quality: Uncertain. Heater core should not fail on a car that is only 16 months old ($1400 not covered by warranty).

Katebug04

Apr 1, 2014

I have always had great experiences at Fitzgerald. My husband and I have bought a total of 3 cars from them and they have always given us a fair price and have treated us well. Andrew helped my husband and I buy a Chevrolet Equinox and it was the first vehicle that we drove and we fell in love with it. I felt as though Andrew was honest with us and answered all of our questions that we had. I had traded in my vehicle and they gave me over what my car was actually worth, which certainly helped us make up our mind. I would definitely recommend Fitzgerald to anyone.

Kristy and James

Mar 29, 2014

I recently had work done on my car and as always Mary took very good care of me. She always calls with details and timeframe of when the work will be done.We have never received nothing but great customer service at this location.But what really made me write this review was when me and my husband were trying to put our daughter's car seats back in. Two men I believe( Art and Justin)came over and took care of the situation. Made sure that they were safe and secure.My husband and I are very grateful. I won't take my car anywhere else!!!

Denese

Mar 28, 2014

This was my first visit to your dealership and from the time that I pulled my car into the service bay to when I drove out the experience was great. I was greeted by the gentleman at the desk, courteous and polite, the service rep. explained the process and relieved me of my vehicle and then directed me to the waiting room. Service was done in a timely fashion and I was out of there within 45 minutes. My only complaint was that there were no specials for me to take advantage off on this trip.

Linda

Mar 27, 2014

Service was completed in less than an hour and I was on my way! My service representative was great and answered many questions.

Keith

Mar 26, 2014

It was fantastic. The sales personnel, manager and finance officer were great. I started looking at Mazda's and ended up looking at Chevy's and Cadillac... She didn't miss a beat in helping with decisions and test drives. OUTSTANDING PERSONNEL!

Roberta

Mar 25, 2014

Bruce was wonderful! Very helpful and friendly. He definitely went the extra mile to help me. Thanks Bruce! I'll be back for sure!

snowder1

Mar 25, 2014

Excellent car buying experience - great prices, straightforward negotiation, great financing, excellent service.

Tracy

Mar 23, 2014

Fast, same-day service. Car ran like new when I got it back! Super courteous service technicians, especially Chuck! He always takes good care of me.

Douglas

Mar 21, 2014

Well went in figuring that I wasn't going to get what I wanted for my trade in and had the negative mind set. Boy was I wrong. I got what I wanted for my trade and drove home a brand new truck."something I vowed I was never gonna do again"I was very surprised at the level of professionalism and how smooth the whole process was. Top notch.

Kayla

Mar 21, 2014

I love this dealership, & everyone there. I'm always greeted by name. I would never go anywhere else for service, or to purchase another vehicle.

Razvan

Mar 21, 2014

Great experience, good customer service. The only issue was that attention to detail was not there. Had oil change done, however had to bring vehicle back because engine light came on due to tech not properly inserting dip stick which caused the computer to give a faulty reading. Issue was resolved but but additional time had to be wasted in order to finish job properly.

Brad

Mar 20, 2014

Seth was fantastic! Everyone was so friendly and helpful! All companies should have employees like those in the service department at Fitzgerald! The waiting time was appropriate and the waiting lounge was very comfortable. Best service department in the area!

Bernard

Mar 19, 2014

WE HAD A VERY GOOD EXPERIENCE WITH FITZGERALD. JASON WAS VERY KIND, PATIENT, AND HELPFUL. I LOVE MY NEW SUBURBAN:-)

Ronald

Mar 18, 2014

I was disappointed that my car was not washed after the service. It use to be in the past. Why did they stopped that service? Also, the service charge for changing the oil also includes tire rotation. My car does not get/require a tire rotation because it has different size tires on the front and back. So why shouldn't I get a reduced price on the oil change? Other than that, the service personnel are very nice, polite and professional.

Alan

Mar 15, 2014

Service seemed to be a little more detailed than past experiences as I have had problems with things being missed.

Sam

Mar 15, 2014

Tim and Seth continue to be amazing Fitz employees. They always put the customer first and are always trying to understand the customer's side. Keep up the good work

James

Mar 14, 2014

It was very quickly done with excellent servicing. My advisor got me in after lunch and was done within an hour.

Brent

Mar 13, 2014

Found a brand new fully loaded Tahoe LTZ, was in the market for this vehicle and this was the right color and options. No pressure sale and process took about the time I expected to complete the deal.

Lorenzo

Mar 13, 2014

This was my first visit for service--Chuck did a great job answering my questions and orientating me to "the Fitzgerald way" in service. I like it! Really appreciate the follow up emails and phone calls. Thank you!

Carl

Mar 12, 2014

When making the appointment the week before I wasn't happy with the way I was treated by an employee named Kevin. The day of my service I had Tom Dawson taking care of my service call. I couldn't have been happier with how he handled everything. He was very professional. He listened to what I had to say and made me feel very comfortable leaving my care in his care. He couldn't have done anything more than what he did. He was outstanding. Hope to be able to have him in my future visits.

Gail

Mar 12, 2014

service writer very kind. online appt. easy. wait time was good. need better direction to service dept. as this was first time there.

Kevin

Mar 12, 2014

People at the desk were nice, employees walking around should learn to make eye contact and say "hello." Also, the customer waiting room is in dire need of a make over to bring it at least into the 1990s...Go visit your competition to see what they have. You'd be surprised.

Pamela

Mar 12, 2014

I purchased my car almost 2 years ago. The staff is extremely pleasant and helpful. I have absolutely no complaints. I would definitely go back and purchase another car at this dealership.

Patricia

Mar 11, 2014

First time customer, for oil change & tire rotation. Very friendly, professional, good advice given for the future of my truck.

James

Mar 8, 2014

Marc Eijgelsheim Rocks! I have never been so professionally taken care of when purchasing a car! He is " The Man"!

Mary

Mar 5, 2014

Was a very pleasant experience. No pressure and everyone was courteous and professional. Would recommend this dealership to my friends and family!!

NikiUW

Mar 5, 2014

After a rough experience at CarMax, I was very pleased with my experience at FitzGerald. There was no pressure, and I ended up with the car and lease I wanted when I came in. Everyone was very friendly. I highly recommend contacting David Harrison to help you with your next VW purchase. He really worked hard to get me at a price that I was comfortable with, and a car that I really wanted. In the months before leasing my vehicle, I contacted Dave and he was very timely in responding to my emails...even over a three month period (I was a little indecisive). Will be going back for my next VW!

Steven

Mar 5, 2014

Jason Hallen was a pleasure to work with. Very knowledgable and courteous. We had a host of questions, went back and forth on a few things and ended up with a deal everyone was happy about. Your prices were very competitive, and your staff went out of their way to help answer some sticky questions about one of the add-ons to our vehicle during the purchase. Overall a very positive experience!

John

Mar 4, 2014

Jason was very knowledgable and enthusiastic to help us find the Suburban or Tahoe that we wanted. We decided on the Suburban. All the staff we came in contact with were professional and courteous.

Christopher

Mar 3, 2014

I was helped very quickly. All of the service representatives were friendly and efficient. I was given a loaner vehicle immediately. I was given an estimate on how long the vehicle would take to be serviced, and then was called several hours before that time. When I came back, the same friendly and efficient representatives were there to help me immediately, and my truck was brought back to the front for maximum convenience. The vehicle was cleaner than it was when I had left it to be serviced.

Louis

Mar 3, 2014

The service representative was pleasant and gave me a clear understanding of the necessary repairs and expected cost. The repairs were done in a timely manner. The waiting area was quite comfortable. Thanks.

Penny

Mar 2, 2014

Everyone is really helpful an nice. The waiting room is always clean an comfortable. My car always comes back the way it was left, no grease or anything. The only part I don't like is it always takes so long, from the time I got there an left it had been 2 hours. Just for an oil change.

Eileen

Feb 27, 2014

The car was taken on time and the work completely when it was supposed to be, and everything works now.

Richard

Feb 26, 2014

We always have great service and will continue to buy and service our vehicles with Fitzgerald as long as we are within range of one of your dealerships.

Donald

Feb 25, 2014

This is our fifth time buying at a Fitzgerald dealership. We were looking at used cars and were approached within two minutes from a salesman. Bruce, without being pushy, asked us what we were interested in and lined up several suvs, including one we saw online from their 85 site, for test driving. When we weren't satisfied with the used models, Bruce recommended several new ones. We ended up purchasing a 2014 Chevy Equinox and love it! The buying process is tedious, but were were completely satisfied when we drove off the lot in our new car. We will be returning to Fitzgerald in the future.

Happy VW girl

Feb 25, 2014

A week ago, I bought a Volkswagen Jetta from David Harrison at Fitzgerald Auto Mall in Frederick, MD. I went in to the dealership that day thinking that I would not be able to afford a new car but knowing that my Saturn (186K + miles) would not last much longer. David greeted me with a friendly smile as soon as I entered the dealership and listened as I explained what I was looking for. He did some research and explained my purchasing and financing options to me in a non-pressuring way. David was professional but also personable. He made me feel very comfortable throughout the transaction and he was able to get me into a 2014 Volkwagen Jetta with payments in my "comfort zone." David had my new car ready when promised and took the time to orient me to the Jetta so that I felt completely at ease driving off the lot. Afterwards, David followed up with a phone call to make sure the car and I were getting along and to answer any questions. I am very impressed with David's wrap around service and feel that he is the best salesman I have ever had the honor of working with. Without pressuring me in any way, he brought his expertise to the table and was able to meet my needs despite my limited budget and somewhat dinged credit history. I would highly recommend David Harrison to my friends and family.

Robert

Feb 25, 2014

DEALERSHIP IS GREAT, HOWEVER I AM NOT HAPPY THAT I DECIDED TO BUY A CHEVY, AND THIS WILL NEVER HAPPEN AGAIN. IN FACT, SHOULD I PURCHASE A NEW VEHICLE IN THE FUTURE, IT WILL NOT BE AMERICAN OR CANADIAN MADE. A FEW PAGES IN THE HANDBOOK ARE INACCURATE AND MISLEADING.

Barbara

Feb 21, 2014

Very helpful. Helped in getting GM to give use a 200.00 refund on are repair. We haven't gotten it yet thou. Been over 3 weeks.

Jeff W

Feb 20, 2014

David Harrison worked with me via email until I was ready to buy my Mazda. He gave me straight information and kept all of his promises. I'm happy with my car and my buying experience.

Casey

Feb 19, 2014

Wish I wouldn't have had to wait 1 hour & 30 minutes to get my oil changed when I had an appointment!!!

Michelene

Feb 19, 2014

everyone is very friendly. i like the play area for my 2 year old when we come. it keeps her busy

Jacalyn

Feb 14, 2014

With a superman like Kevin Bull I never need to worry about my vehicle. No matter what the issue, Kevin takes care of me so I can get back to my busy life! Kevin ROCKS!

Tammy

Feb 13, 2014

Just love how friendly everyone is there. Any question always answered and good instructions are always given. Thanks for making your customers feel special.

David

Feb 12, 2014

My new vehicle onstar system indicated that an oil change was due on my vehicle and I imediatly recieved and email from the service section to set up an appointment. Great service and coroperation between the two systems.

Julie W

Feb 12, 2014

My husband and I stopped by to look at new cars as we have been looking to buy for quite some time. We were greeted by David Harrison, who took the time to understand what we were looking for. Once he had and idea of what we were after, he showed us several different makes of vehicles in that category and price range. I was really amazed at his knowledge of not only the vehicles but all of the various features that each had. He knew exactly how everything worked and what was available or not available on each car. We settled on a Mazda CX5, met the Sales manager Sondra Kelley, and breezed through the paperwork. Just as we were finishing up the car was pulled around all cleaned up and ready to go. Truly an exceptional experience from beginning to end. I would highly recommend the Fitzgerald Auto Mall and my salesman David Harrison to anyone looking to buy a new car!

Lindsay

Feb 12, 2014

I brought my car in and waited while it was serviced. Everyone was really friendly and actually talked with my sales guy for lost of the appointment.

Dawn

Feb 11, 2014

Everything went smooth. I was greated right away and walked through the process. The wait was as long as they said it would be and that was nice. The waiting area is large and it was nice that coffee/tea was available. The only negative thing I had was when my car was returned there were black handprints on and near the door handle. I went home and wiped them off and wiped off the inside door, gear shift and steering wheel since I wasn't sure what all was touched and the interior is black so it wouldn't be noticeable.

Howard

Feb 11, 2014

It will be nice if the person have patient and listen and explain clearly to the deaf people. Yet they are nice

Ronald

Feb 11, 2014

The service department always takes great care of my vehicles. They performed the work quickly and, while they had my car, gave it a thorough check up so I can feel confident that it's in top working order. Thanks guys!

William

Feb 11, 2014

Tom was terrific. I brought car in without an appointment and he got me right in. I was able to stay on schedule at my office.

Alan

Feb 9, 2014

I have had my 2014 cruz into service twice and both times has been a great experience...The services performed were all completed in the timeframe originally projected or earlier and the car was delivered back to me in pristine condition

Rhonda

Feb 9, 2014

This was our family 4th car purchased at Fitzgerald. 2 were purchased in Chambersburg, PA and 2 in Frederick, MD. All times we had excellent customer service and they try to really work with you in sticking to your budget, etc.

Bob

Feb 2, 2014

This was the best purchasing experience I have had in purchasing a car, 60 to date. The salesman, David Harrison was very helpful in showing me several makes and models before I made my final decision. He was not at all pushy, and was very responsive to all of my questions. The final price was fair, and the trade-in was better than expected. I'll probably be back when it's time for #61.

Brenda

Feb 2, 2014

We bought a 2013 Cadilac CTS in May. The car drove great until it got cold out. Then we started having issues with the car "jolting" when you would turn the wheel. It would scare me and I would think I hit something. Service told me it was normal, it got worse. Finally contacted Cadillac who got back to me right away and made Fitzgerald contact me. Fitz rep drove the car and told me, Yes, I would be mad if this were my car. He then contacted Cadillac again. Recent snow, car couldn't drive more than 5 miles an hour on a lightly covered snow street without sliding all over the road. Couldn't get to work one day, car got stuck. Got a call from Fitzgerald telling me I had SUMMER tire package on the car and I would need to put winter tires on the car each year. WHAT????? Why hadn't the sales person told me this? Why is this care being sold in MD???? I was told it warns me in the book.....who reads the book until you buy the car?? No one has offered to fix the problem for me, so I must take a huge hit to trade the car in because it is not safe to drive. Shame on the Fitzgerald sales people for not warning the buyer about this type of tire. I don't know anyone who changes their winter tires any more.

James W.

Jan 29, 2014

Dave Harrison was a huge help and I bought a 2013 Jetta from him. I was dreading looking for a new car, mostly because I can't stand pushy sales people. Luckily, we got Dave. Call him up if you want a great experience without the hassle.

Marcel

Dec 3, 2013

I had made an appointment to see a vehicle 2days in advanced, drove for 60 miles just to get there and once I got there they couldn't find the car that I was interested on buying, and didn't get a simple phone call telling me not to come in.

Karri

Aug 24, 2013

First of all, this place has multiple locations and it seemed none of the cars we were looking at were at the location it was listed at. One listing interested us in particular and when I emailed someone about it I was told it wasn't ready. Okay...then why post it? We decided to check out two locations anyways and happened to find the "not ready" vehicle. We asked to be contacted when it came available. Yeah, never heard a peep out of anyone. No one seemed particularly interested in helping us. I guess because we weren't buying a $50,000 truck, so we took our money elsewhere and will do the same next time, too.

James

Aug 13, 2013

If you are a first time buyer, STAY AWAY! After declining all their types of coverage, and being told casually I was receiving a 24000 mile warranty at no charge, I was charged an additional $3000 on my purchase order. I had just moved to Maryland and was in a rush to buy a car, starting a new job and this place took advantage of every possible fee to tack on while boldly lying through their teeth. Even though I clearly said no to every type of dealership warranty and packages, knowing I was moving back home in a few months, they charged me for IT ALL. MY SERVICE CONTRACT WASNT EVEN SIGNED, but once the purchase order is signed, all Fitzgeralds will do is laugh on the way to the bank.

ScottR

Mar 11, 2013

Coby was great to work with. I was buying a Volvo for my mom so I emailed him to check on the E350. He did not try to call and replied to my email in a prompt and courteous manor.

car lover

Dec 12, 2012

My son and I enjoyed working with Dave Harrison, he is a great person and very helpful. All of the Staff at Fitzgerald were great.

go9ers80

Nov 13, 2012

David was fantastic- very friendly and knowledgeable. Overall it was a great experience and we hope to work with him again in the future.

Andrew

Nov 4, 2012

I've purchased a number of cars in my life. I hate sitting in dealerships, so I submitted my loan app and worked with David Harrison to find a car online. Once we had a car and a loan, I think I spent about 1.5 hours total in the dealership. The staff are very friendly and knowledgeable.

Brutus

Oct 18, 2012

I have purchased about a dozen vehicles over the last 20 years and Fitzgeralds was by far the best dealer I have dealt with. They gave me a great price from the start and the sales staff was easy going. Highly recommend.

Nice Mom

Aug 27, 2012

We recently purchased a used car from fitzgerald auto mall on rte 85. Dave Harrison and his manager Chance were very helpful and great to deal with. We have had the car for about a week and it was exactly what we were looking for.

meghan203

Jul 16, 2012

I was really dreading the whole car buying experience because the previous process was pretty horrendous. Then I spoke to Justin Williams from the Fitzgerald Auto Mall in Frederick and he put me at ease almost instantly. He was really down to earth and eager to help me with the white Pontiac G8 I wanted, even though he was unfamiliar with the car. He provided the necessary documentation and did not sugar-coat anything. He was very polite and did not push me to look at any other cars or look at the other G8 they had on the lot (still a nice looking one, just not what I was looking for). He let my father and me stroll the lot alone after we had test driven the G8 and was extremely helpful in letting us bring the car home to have our home mechanic look at it before purchasing. They did find a slight pull to the left, which needed a new steering column. They replaced that at no charge to me and also touched up the paint in a couple of spots. The touch ups were done okay, but I am still taking it to a friend for more touch ups. All in all, great experience and I would definitely recommend them to anyone.

Kevin

Jul 2, 2012

My experience was GREAT! The salesman was Coby Tederick he was very knowledgeable of the cars and very helpful in my selection. Chance the finance manager also was very helpful as well, I went in on Friday looked at some cars the car I ended up purchasing in PA they took time out went the PA on Sat brought it back inspected it and was ready for me that afternoon I really appreciate all that they did in my car search.