Used Cars for Sale at Fitzgerald Toyota in Chambersburg, PA

Shane/Lisa keebaugh

Aug 21, 2016

We purchased a 2013 Ford Escape and got a good deal on it. It needed a new windshield and emissions. The service department contacted us for an appointment in timely manner. SUV is running great and would recommend Fitzgerald and ask for Andrew .

sam123

Aug 18, 2016

my wife and I bought a pre-owned Toyota today from Fitzgerald in chambersburg and what a Great experience it was. our sales lady Linda Palumbo couldn't have been better. Shes very personable and helpful right from the beginning. cant say enough nice things about her and our over all buying experience. Thank You , Sam & Julie

Candice Huber

Aug 15, 2016

I would like to recommend William Lake. We had very limited funds. William was kind, patient, honest, customer service oriented and had our best interest at heart. We were looking into a fixer upper but it wasn't right for us and William said so. He continued to help us find another vehicle. The next vehicle was sold before we could look at it. William even helped us get a beautiful vehicle from a Maryland Fitz dealership. He even came in on his day off to help us. We stayed in contact and he let us know what was going on. William recommended someone who could take out dents and fix the paint. He will work hard for you and give you excellent customer service. Please let William Lake be your salesman.

JH

Aug 9, 2016

Found a used car we were looking for. Shane and the rest of the staff were very helpful. No hassle, no haggle, no pressure sale. I would definitely recommend.

DriveON

Jul 31, 2016

We have purchased a new car at the Chambersburg dealership for my wife and we had a great experience and when I decided to purchase a new car I remembered how we were treated the first time and reached out to them and a gentleman reached out to me and answered every question I ask of him and there were many. After about 2 weeks of me asking for information we Meet Trevor Runk at the dealership .It was like we already knew Trevor.He could not have been more professional and represents Fritzgerald Dealership very well. We brought the ALTIMA after talking to another Fine gentleman in the finance dept and he explained all the saving and rebates that we qualified for and we finalized the deal.And drove off in the sunset with a smile on our face behind the wheel of a great ride. Thanks Trevor for all your support and patience.

Kiuasoul

Jul 14, 2016

Desperately need a new car but had a !limited budget. Knew what I wantred but didn't think I could afford it. The guys at Fitzgerald made it easy. They worked with me to get the car to the price I could afford. Got the car I wanted and a great deal. Thank you!!!!!!! I'm loving my Kiua Soul!

patnewcar

Jul 1, 2016

We weren't expecting to purchase our new vehicle until Sept-Oct but after shopping at the lot and meeting Pete Morgan & Nick Costopoulos we couldn't leave the business without our new 2016 Rogue. We previously purchased a 2008 Nissan Altima and loved everything about the car but decided to purchase the Nissan Rogue for the main reason of being easier getting in and out of. Pete gave a wonderful overview of the car and ALL the discounts.!!!!!! WOW what discounts we couldn't leave the business without our new 2016 Rogue. Nick gave us the best test drive and even drove home to make sure there was enough room in garage. A wonderful crew of employees!!!!!

Lynn and Deb Harbaugh

Jun 7, 2016

My husband was in a car accident and had to find a newer car. We searched used and then decided on a new car. Andrew Paportsis was a great help, never pushy but let us know he was available anytime for assistance. He did an excellent job. Would highly recommend.

Glenda

Jun 6, 2016

We had a great experience with Andrew and the whole team at Fitzgerald. Andrew was very knowledgeable and very helpful to us. We would definitely deal with him again. It was nice working with Andrew. He followed through with everything he said to us. Anyone needing a car should contact Andrew. Thank you

Colorado

Jun 5, 2016

I usually really hate the whole car-buying process and suffer from buyers remorse after the fact but not this time! Friendly, courteous, knowledgeable staff. No high-pressure sales tactics. Andrew truly wanted to make sure that we were happy with our decision and was available when we needed his counsel but also gave us our space when we needed it. So happy we chose Fitzgerald and worked with Andrew. Would definitely recommend.

Colorado

Jun 5, 2016

I usually really hate the whole car-buying process and suffer from buyers remorse after the fact but not this time! Friendly, courteous, knowledgeable staff. No high-pressure sales tactics. Andrew truly wanted to make sure that we were happy with our decision and was available when we needed his counsel but also gave us our space when we needed it. So happy we chose Fitzgerald and worked with Andrew. Would definitely recommend.

Britt02

Jun 2, 2016

I owned Toyotas my entire life and I decided to try another make and was extremely disappointed. I got in contact with Brad Newman and within a few hours he got me back into a Toyota with no hassle and no run arounds. This is my 2nd purchase from Fitzgerald and will be the only place I buy my future cars. Thank you so much for helping me get back into a Toyota and for your amazing service!

Bobbi Heckard

May 30, 2016

I was so so excited about shopping for another vehicle but not so excited about going through the actual process. I thought I was going to be sick, I was so nervous! Then my boyfriend and I met Andrew. I was still nervous but he made my experience so pleasant, I actually felt great about signing all the papers after I decided on a vehicle. He is such a pleasant guy to work with and everyone was so nice! Thank you Andrew for being so patient with me and I love, love, love my Equinox!! I've already started buying little accessories for it, lol!

Bobbi Heckard

May 30, 2016

I was so so excited about shopping for another vehicle but not so excited about going through the actual process. I thought I was going to be sick, I was so nervous! Then my boyfriend and I met Andrew. I was still nervous but he made my experience so pleasant, I actually felt great about signing all the papers after I decided on a vehicle. He is such a pleasant guy to work with and everyone was so nice! Thank you Andrew for being so patient with me and I love, love, love my Equinox!! I've already started buying little accessories for it, lol!

Steve & Sharon

May 27, 2016

We dealt with Mike Bockstie. Excellent person to work with. We found him to be respectful, very knowledgeable about the car's features, honest and not pushy. I feel we got a fair price for the car.

wilsonl1

May 21, 2016

I was very hesitant to go to a dealership looking for a car to buy/finance because of all the shady dealers and haggling for prices and all that. I found a car I was interested in online and almost immediately after entering my info I got a call from Brandon and from that point on, buying a car wasn't nearly as stress/ anxiety filled as I thought. Brandon was extremely helpful and open to my questions, very good at explaining what was going on so I didn't have a shock going in to sign all the paperwork. Then as soon as i thought I couldn't get luckier, Becky in the finance office was super knowledgable and wonderful to work with, she did her job, explaining what I was signing off on very clearly and quickly. I feel like I left that office knowing everything I needed to know about the financial side of the sale and on top of that she was incredibly personable! I couldn't be more thankful to have worked with such a great team for my first buying experience! Thanks Brandon and co!!!

Winchester94

May 19, 2016

We were looking for a new car to replace our other two cars. As seniors, and being retired, we were ready to go down to one car. After having had Toyotas in the past, and wanting a quality SUV that would get good gas mileage, we decided on the Toyota RAV4 Limited Hybrid. We decided on Magnetic Gray Metallic with the Ash interior. From the time we drove onto the lot, until we drove off with the new RAV4, we have never been treated nicer by employees of a car dealership. Everyone was super nice and professional and a credit to their organization. They made the whole process a pleasure, to say the least. Mike Bockstie is the best car salesman that I have ever delt with, in every respect, and I have delt with many. The sales managers, accessory sales associate and Becky Carr in finance, were simply superb. I an extremely happy with the way the car was delivered to us and the time that Mike spent going over the vehicle with us. This is one great dealership! I definitely recommend it.

btibbetts

Apr 21, 2016

There are a few decent dealerships left and Fitzgerald at the Chambersburg Auto Mall is one of them. Very nice place, willing to work with you and very friendly. I went in there and told them what I was looking at, where I wanted to be and where I was at. They did not try to push me into something else but worked to make that deal happen and they did it for less then I was willing to pay per month. This dealership is one of the few who will give you a very nice deal. Most dealerships try to get the most that they can for the cars they sell never mind the customer. At the Fitzgerald they don't do that. their cars are very reasonably priced you really need to check this place out.

121212H

Apr 1, 2016

I was there a week or so for oil change. Service agent forgot to place the lower shield. It was snapping on the interstate i had to go back in for service. After waiting for 30 min they said car was outside it was not. I had to go other side to bring my car. I was not told where the car was parked after service. Then after sitting inside my car floor matts went missing. I had to go back in to ask where is my floor matt. Agent on reception said inside the trunk trying to explain me about recall. I don't need that xxxxxxxx. I should get my car the way it was pulled in. Not good service.

Leo763

Mar 25, 2016

It was easy to purchase a vehicle from Fitzgerald auto mall. Hassle free, up front, did not seem very rushed. My sales rep was knowledgeable and friendly.

Mr. Wheeler

Dec 26, 2015

I am in the market for a 3/4 ton p/u trk, and found 1 a 2011 Chevrolet Red in color. Spoke with Nick on the phone. He seemed professional and interested in making a sale. However after a few days went by and the dealership dropped the price. Nick sent me an email and offered me the truck again, at the dropped price and again I restated my offer of what I think the truck is worth. There was no negotiating with Nick so I said NO! I will go to other Dealers in the region and find my next truck! Mr. Wheeler

DenneyA

Dec 22, 2015

Years past i would never take work to the dealer "overpriced just want to sell you more" With Fitzgerald Nissan, i have never been pressured. I bought My back in December of 2010 the convenience of dropping off getting a loaner vehicle you just cant beat. from minor issues like oil changes or check engine lights they are there to help you every step of the way. Reis, thank you he offered me some advice kept me updated on my vehicle i just cant ask for more. it doesn't matter who takes care of you everyone there is willing to help you to get back on the road.

mhs

Dec 17, 2015

I switched wheels on my 2011 Avalon with my daughter's 2011 Avalon.I did not know that the wheel sensors are registered to each individual car. This caused the TPMS light to come on and could not be reset. Fitzgereald Toyota explained the problem and reprogrammed the system to the accept the new sensors, charging the prescribed fee. For the few times my Toyotas have needed attention, Fitzgerald Toyota has always given my prompt and appropriate service, never suggesting unnecessary repairs, unlike the Toyota dealer in Alexandria, VA.

Steve V

Nov 30, 2015

Great experience. William and Derek answered most of my questions over the phone/email, so the deal was closed extremely efficiently once I arrived at the dealership. Fitz's no-haggle fair pricing takes a lot of stress out of the car buying experience. The dealership was able to match my credit union's rates, which made one-stop shopping that much easier. I have bought four vehicles from various Fitzgerald dealerships, and I have always been treated fairly and have not regrets.

bobzillagorilla

Nov 28, 2015

Don't shop anywhere else for a new or used car. I have bought 4 vehicles here and it gets better every time. Our favorite sales rep Mike is always informative and friendly. I have alot if respect for him and this establishment. Always the lowest price. Always the best service. You can't go wrong. Don't forget to ask Mike about bpp another great offer from fitz. I have nothing but praises to say about this place.

Emily32

Nov 9, 2015

Jeremy Brown was the sales person that I worked with when I bought my new 2015 Nissan Sentra. He was very easy to deal with, knowledgeable, and not pushy. He was able to help me find a car in my price range and didn't try to talk me into something that I didn't want. Jeremy has kept in touch and answered all of my post purchase questions as well.

Liskerei

Nov 7, 2015

Jeremy Brown was my salesperson and my purchase of my new Prius was wonderful and then the downside began. I was waiting for an insurance check for my total loss vehicle and Marty the finance mgr agreed to hold s check -I was told to call by noon on a certain day if I hadn't received the check. The day came and I called st 9:12 am only to find out the check was already deposited. (It went through my bank the same day so they didn't even wait the agreed time) I drove an hour to get there the next week to sign the insurance check over to them (called first to make sure it was ok) only to find out they don't do that so left them with a personal check and wasted 2 hours of driving time. I incurred $68 in bank charges and was promised reimbursement-it's been 10 days since their new check cleared and no reimbursement-called and still no check. Now I find out they never installed a front license bracket for MD plates and I have to make 2 visits to a local dealership to get this done. I AM SO DISAPPOINTED!!!!! Is this the "Fitzway" of doing business? If so it is not for me.

ryan31

Oct 19, 2015

Jeremy was helpful, straightforward, and was not aggressive to make a sale. He was willing to do anything to find the customer the right vehicle.

akaleo

Oct 15, 2015

This is an updated review from my one previous. I recieved a call from Mr. McCurrywhich to say is a very nice gentleman. He wanted to start from the beginning and review the issues with my vehicle. All said and done he has resolved our issues and made us feel very satisfied. All in all everything ended on a good note. Thank you for excellent customer service Mr. McCurry.

Unhappycustomer2015

Oct 12, 2015

My husband was looking for a truck and thought he found one Saturday afternoon. He was told no one was available to clean it and it wouldn't be ready til Monday. We completed the process of credit check, etc. my husband told them he would be back Monday after work. He called Monday for he had a question and was told the truck was sold, that he didn't put any money down. To me this is just bad business and we will not be doing business with a company like this.

Jeff Sarver

Sep 23, 2015

From the sales team to service Department, excellent , after care is extremely important and since the purchase of my 2004 Nissan Z350 I've had to have some adjustments made, Reis in the service department is outstanding, he has went above and beyond to make sure my vehicle is serviced with no issues or hassles and providing outstanding service resulting in no headaches for me, he is knowledgable and understands his position in the service Dept which shows with his dedication to after care service once the purchase of a vehicle is completed . Reis re-assures the issues addressed with the vehicle will be addressed with no hassles or worries and wants to make the vehicle right, I truly appreciate the attention to detail, I recommend anyone in the market for a vehicle stop by FitzGerald Toyoto and you won't be disappointed.

dave2015

Sep 18, 2015

I bought a used car from fitzgerald . the price was ok but you get what you pay for i guess the first thing I found was the radiator neck was cracked and it had old coolant in it. second was the a/c was low on refrigerant I had to refill it myself and fix the leak .things like this should have been checked before they put them on the lot

jyofa

Aug 22, 2015

Took my daughter's used sentra in for a check engine light on the 11th. The car got a full going over. Earlier this week the brakes started making a grinding noise. I listened and determined it was the rear brake making the noise. I finally got the rear drum off because it was froze on, and when I finally slid the drum off, parts started falling out. The upper springs had fallen off. The star adjuster was flopping around and the front shoe was rubbed smooth because it was cocked up against the drum. The grinding noise has now been identified. No idea how hot the drum and shoe got from rubbing against each other as my daughter drove around. I found the "bracket" that jams against the adjuster in the shape of a "U" at the bottom of the brake assembly. It got that way when the brakes fell apart and it jammed against something and got twisted. I can only believe that the tech was in there last because I have an inspection paper where he had had to remove the drum to measure the shoe thickness. I haven't even called the dealership yet to let them know what happened.

Knowles

Aug 21, 2015

The salesman knew less about the trucks I was interested in than I did. On the phone, the first thing he said was that prices are non negotiable because the salesmen there were not paid commission. On arriving at the dealership there were six or seven salesmen available but they waited for the one I spoke to on the phone. If there is no commission then we could have been seen by anyone, surely? When the right person arrived, he was unwilling to let me test drive the trucks! The salesman was very insulting. There is no we would either go there again or recommend this dealership. Also, one truck we looked at was covered in scratches and had a huge dent, and it was still quite expensive!

Luvbirds

Jul 23, 2015

Daniel was a "breath of fresh air". We usually don't like to deal with car sales people because they want you to make a decision NOW and try to pressure you into buying a vehicle. However, Daniel let us take our vehicle for a test drive, explained everything to us, answered ALL our questions and let us make a decision without pressuring us into anything. That's why we bought our Prius 4 from him and couldn't be Happier. We'll definitely recommend this Dealership to all our Family & Friends. Want to mention, too, that Jelyn explained what accessories we could add to our vehicle, was very nice & helpful. Also, we were on a time constraint because our Dog was being groomed and we needed to pick him up. Derek knew exactly what forms had to be signed, was helpful, friendly and got us on our way within our time constraint. Can't say enough good things about this Dealership. They go above & beyond for their Customers.

Ed Keedy

Jul 23, 2015

Daniel was a "breath of fresh air". We usually don't like to deal with car sales people because they want you to make a decision NOW and try to pressure you into buying a vehicle. However, Daniel let us take our vehicle for a test drive, explained everything to us, answered ALL our questions and let us make a decision without pressuring us into anything. That's why we bought our Prius 4 from him and couldn't be Happier. We'll definitely recommend this Dealership to all our Family & Friends.Want to mention, too, that Jelyn explained what accessories we could add to our vehicle, was very nice & helpful. Also, we were on a time constraint because our Dog was being groomed and we needed to pick him up. Derek knew exactly what forms had to be signed, was helpful, friendly and got us on our way within our time constraint. Can't say enough good things about this Dealership. They go above & beyond for their Customers.

Rey & Gleybis

Jul 16, 2015

DANIEL W. GAITHER is the Man you want to look up for your new car purchase experience. Remember that!!!!

JM Pitt

Jun 20, 2015

We had a great buying experience with Mike Bockstie and our Corolla. The one we wanted was not in stock but they had it in 48 hours. We were treated well, I feel. We appreciate the time Mr. Bockstie took to familiarize us with the features of this new vehicle. There are many, and all that info can be confusing for people. He did a good job cutting through the mounds of info and getting us off on the right foot. This is the third car we have bought from Mike and we will be back for a fourth. The price was fine for the new vehicle, but I could have gotten a little more for my trade in from another dealer. In the end, however, we went with the deal because the personal attention we received from Mr. Bockstie and the staff outweighed the price considerations.

Teksiz

Jun 15, 2015

We have bought three cars from Brad Newman at Fitzgerald. Considering a fourth...Good service, honest transactions. We trust Fitzgerald based on pay experience. Brad is or guy.

Thatkennedyguy85

Jun 1, 2015

Thank you to my salesman James verdier for going above and beyond to help us out! He brought the car to my house so I could see it. The finance person Martin manning was very quick and eager to help thank you to all involved!

Pj92388

May 29, 2015

My fiance and I bought a 2001 Pathfinder about a year ago that developed some issues and we were dissatisfied with, but we were able to work with Fitzgerald to get us into a better vehicle and resolve the situation.

Frontier fan

Apr 10, 2015

I purchased a 2014 Nissan Frontier. The staff members make you feel right at home. Trevor was great to work with. He was very friendly and professional. This was how car buy should be everywhere.

Cruze2013

Apr 9, 2015

Daniel is THE man to talk to if you are looking for a positive car-buying experience. I can't add much more than has already been written about Daniel's warm and caring demeanor, product knowledge and willingness to help the customer. Jonathan took my clunker for a ride around the block and returned with a fair and reasonable trade. Then, Martin patiently walked me through the financing, taking time to answer all my questions and allowing me the time I needed to make decisions best for my financing needs.I had an excellent, first-class, stress-free experience thanks to Daniel, Martin, and the team at Fitzgerald!

Cruze2013

Apr 9, 2015

Daniel is THE man to talk to if you are looking for a positive car-buying experience. I can't add much more than has already been written about Daniel's warm and caring demeanor, product knowledge and willingness to help the customer. Jonathan took my clunker for a ride around the block and returned with a fair and reasonable trade. Then, Martin patiently walked me through the financing, taking time to answer all my questions and allowing me the time I needed to make decisions best for my financing needs.I had an excellent, first-class, stress-free experience thanks to Daniel, Martin, and the team at Fitzgerald!

Chabeliconcep

Mar 31, 2015

I went in looking for a car that was in my budget and was a little discouraged from other dealerships but Jonathan Akers and Jeremy brown helped me out so much! I found a great car, at a great price & both of them worked with me to meet my budget and allow me to walk out with a car that same day! Great first car buying experience, I will definitely come back in the future and send my friends and family!

Gregory

Mar 16, 2015

I have work with this company before and I was very please before and the previous time I went to Fitzgerald I was purchasing a used car and James Verdier helped me. Very helpful and patient with me through the process because of that experience I recommend him to a few people I had such a great experience the first time why not go back again. Although it was almost a year and half later I had the same great experience James was again very helpful, patient answered all of my questions and he had a great attitude. I will definitely be recommending him again. Amazing!

Donald Strausbaugh

Mar 13, 2015

Today 3 - 12 - 2015 my wife and I bought a new 2014 Nissan Sentra. The staff was amazing. Trevor Runk was our sales person and all I can say is WOW!! I will be going back to Trevor soon for my new truck. Trevor keep on smiling young man. Thank you and your entire team very much.

kelseywatson96

Mar 8, 2015

Everyone here super friendly and in contact with what you want and is there to help you literally every step of the way frist car buyer i cant stress enough how much yall helped me with many decisions and concerns james was the most honest awesome salesman ever you can tell hes there to help aand guide you 100 percent he enjoys helping others i wouldnt have wanted to buy my car anywhere else! Marty thanks for working your magic and makin it able so i could finance this beautiful car and pete thanks for the great experience with all your very talented team i really couldnt have done it without any of you thanks for showing everything i needed to know about my car and make it fast and i can say easier then it wouldve been if i went somewhere where they were just about there money these people are so great and have big hearts thanks Fitzgerald auto mall of Chambersburg for everything yall are amazing ! Wouldnt recommend anywhere else!

Cherry

Feb 19, 2015

Thanks for the excellent service and extreme compassion you had when I had my vehicle in for what I thought was going to be a minor issue but turned in to much more. Your help and assistance was appreciated.

Versa

Jan 26, 2015

I just wanted to take the time and complement one of your service department employees. His name is Bryon. He is a young man with a lot of potential. He was very helpful and took the time with me when I had my car in for service. He made sure that all of my questions were answered and he was very friendly. He also made sure that our bill was correct when there was a question about the charge. Not many times do people take the time to make a complement, but in this case, it is well deserved. Great Employee!

johnah1

Dec 12, 2014

12/11/14 Service Department replaced both rear oxygen sensors and both belts on my Pathfinder. Ed McCurry, Service Manager, provided outstanding timely service at a more than fair price. Have been a customer of Fitzgerald Chambersburg for 15 years. All the work done on all my vehicles has been excellent and never returned for any reason. The overall outstanding management including hiring Ed McCurry is attributed to the Manager Bill Joyner. So long as this winning team is there, I will continue to be their customer.

MarcMac

Nov 24, 2014

I can tell you this with absolute certaintynever have I ever felt the urge to hug a used car dealer at the end of a deal. Who has? But Fitzgerald changed that. Sure, it would be a little awkward, and they may not hug me back, but I would do it!Why? Lets just assume most people are decent enough to apologize when they spill something on your nice new shirt. Really decent people might even pay your dry cleaning bill. Rest assured, if they messed up, Fitzgerald will not only apologize and pay your dry cleaning billtheyll buy you a new shirt.I dont feel the need to go into the specifics of what happened over the course of our deal, because I see no need to air dirty laundry thats already been thoroughly cleaned. But they messed up. As Pros tend to do, they admitted very early on that they messed up. And also like most well-run businesses, they said it wouldnt happen again, and promised to make it right. Heres where they really impressed me. Once they admitted the mistake, they would have absolutely been within their rights as a dealer to apologize and send me on my way with a doughnut or something. But they didnt. They stumbled over themselves to correct what needed to be corrected, and gave me the car I wanted. It was a bit of a process involving work across several states, but all along the way they were courteous and kept me updated. Dont worry, they dont mess up often. I could tell by the way they took measures to correct their mistakes. It isnt something they were pleased about, or used to dealing with. But a lot of times you can tell more about a business during a rare screw-up than you can with a smooth transaction. These guys have integrity, and you wont be disappointed. Mark my words, Im not affiliated with these guys in any way, other than buying a beautiful car from them. I had every reason to be mad, but instead I leave them with a smile on my face. That leads me to believe that any negativity you see on other reviews either comes from people that didnt deal with the same dealership I visitedor were wrong themselves and are angry about it. Marty, youre the man, thanks for all the overtime hours!MM

MarcM

Nov 22, 2014

I can tell you this with absolute certaintynever have I ever felt the urge to hug a used car dealer at the end of a deal. Who has? But Fitzgerald changed that. Sure, it would be a little awkward, and they may not hug me back, but I would do it! Why? Lets just assume most people are decent enough to apologize when they spill something on your nice new shirt. Really decent people might even pay your dry cleaning bill. Rest assured, if they messed up, Fitzgerald will not only apologize and pay your dry cleaning billtheyll buy you a new shirt. I dont feel the need to go into the specifics of what happened over the course of our deal, because I see no need to air dirty laundry thats already been thoroughly cleaned. But they messed up. As Pros tend to do, they admitted very early on that they messed up. And also like most well-run businesses, they said it wouldnt happen again, and promised to make it right. Heres where they really impressed me. Once they admitted the mistake, they would have absolutely been within their rights as a dealer to apologize and send me on my way with a doughnut or something. But they didnt. They stumbled over themselves to correct what needed to be corrected, and gave me the car I wanted. It was a bit of a process involving work across several states, but all along the way they were courteous and kept me updated. Dont worry, they dont mess up often. I could tell by the way they took measures to correct their mistakes. It isnt something they were pleased about, or used to dealing with. But a lot of times you can tell more about a business during a rare screw-up than you can with a smooth transaction. These guys have integrity, and you wont be disappointed. Mark my words, Im not affiliated with these guys in any way, other than buying a beautiful car from them. I had every reason to be mad, but instead I leave them with a smile on my face. That leads me to believe that any negativity you see on other reviews either comes from people that didnt deal with the same dealership I visitedor were wrong themselves and are angry about it. Marty, youre the man, thanks for all the overtime hours! MM

heather.bilinski

Nov 19, 2014

I purchased my car here in March and it was a quick and painless process. I have had great experiences working with Ed in the service department and would highly recommend taking your car here.

emmee919

Nov 18, 2014

Professional, quality service. They did a great job and kept me informed. My car was ready the same day even though they were very busy.

Cindy Lepo

Nov 12, 2014

Purchased a used 2012 Rav4 from James. He way friendly, honest and knowledgeable and listened to my needs. This is the 4th car (mostly new cars) I've purchased from this dealership and appreciate the no haggle pricing! The finance associate was very friendly and efficient as well. An overall good experience! I would recommend this dealership for your next purchase!

Reynori

Nov 8, 2014

My husband and I were looking for a car that fitted our budget, and thanks to the Sales Associate Daniel W. Gaither, and the Manager Mike White, we got the car that we wanted to and at the price we could afford. We were really pleased and happy, and now we are enjoying the car and its benefits. Thanks Fitz. Great job and great team!!!

GregNice1

Oct 29, 2014

Mike and Eric made the car buying experience an easy and painless process! Mike was the consummate professional in selling me a used Honda. Eric found me a lower interest rate! Both are valuable assets to your organization!

Oleg Karpenko

Oct 27, 2014

I got unbeatable price for my new Frontier from first quote. No gimmicks, no mind games.Best offer from my local Nissan dealer was not even close to it. Special thanks to James Verdier, very courteous and professional service.

Nicole Mc

Oct 16, 2014

I have purchased my last two Camrys from Fitzgerald Toyota and could not have had a better experience! Brad Newman was my salesperson and has over 20 years expertise in the auto industry. He is extremely knowledgeable about the Toyota brand and patiently helped pick out the right Camry for me. The management staff at Fitzgerald, specifically Michael White, Toyota Sales Manager, and Eric Herzog, Finance Manager, were very professional in arranging my financing and listening to my personal needs. If you're looking for the lowest price and best service, Fitzgerald Auto Mall is for you. I will never buy a vehicle from anyone else!

nmcnabb

Oct 16, 2014

I have purchased my last two Camrys from Fitzgerald Toyota and could not have had a better experience! Brad Newman was my salesperson and has over 20 years expertise in the auto industry. He is extremely knowledgeable about the Toyota brand and patiently helped pick out the right Camry for me. The management staff at Fitzgerald, specifically Michael White, Toyota Sales Manager, and Eric Herzog, Finance Manager, were very professional in arranging my financing and listening to my personal needs. If you're looking for the lowest price and best service, Fitzgerald Auto Mall is for you. I will never buy a vehicle from anyone else!

John harp

Sep 28, 2014

Very helpfull group of people and not to mention very friendly and fast process

jhputterman

Sep 24, 2014

I can not express how professional and courteous Eric Herzog is. He is an outstanding asset to the Fitzgerald team. My credit is not in good shape and the thought of purchasing a new car seemed out of reach but Eric was able to get me financed and took on the task of dealing with my ex-husband's family to get the release of the title for my existing vehicle. Not an easy task mind you. It was a real pleasure dealing with Eric and the entire staff at Fitzgeralds Toyota.I highly recommend that you purchase your next vehicle from Fitzgeralds.

dana.miller.7587

Sep 19, 2014

All the individuals involved (Katy Marshall, James Verdier, and Andy Bingham) made buying a car such a swift, effective, and enjoyable experience. All provided excellent attention to detail, conveying of information, and were openly friendly and enthusiastic. They clearly communicated everything that was necessary to know while displaying a keenly vast knowledge in every aspect. Overall, a very positive experience that I would definitely recommend.

James Langille

Sep 11, 2014

As usual, Mr. Donzella was a very capable, knowledgeable salesperson. I will always rely on John for the best of service as a salesperson, and quite helpful in all ways.

reemah27

Sep 6, 2014

Just want to say thanks for everything you was a big help to me an I'm sure you are a amazing employee keep up the good work ;]

Christine Duignan

Sep 5, 2014

Mike Bockstie is a pro. His friendliness and humor, accompanied by an sincere interest in learning what my mother and I wanted in a car, made the process enjoyable. His knowledge of Toyota products and willingness to spend a great deal of time explaining them made the process informative. We will return from Maryland for our next Toyota!

Tree Hugging Prius Owners

Aug 15, 2014

We went to drive a Prius V. We were hoping to trade one of our cars on the new Prius V. We were discussing our circumstances and needs with Dan Gaither. He helped us get in a brand new Prius V and also a brand new Nissan Sentra. There is no way we could be any happier with our experience from start to finish. You owe it to yourself to go see Dan. He is a top notch, no hassle, no pressure kind of guy. We really did make a new friend with this car purchase. Thank You Dan. Everyone we came in contact with during our visit was very friendly from other sales people, sales mangers and Marty in finance. Speaking of Marty, I was worried that doing paperwork on two cars was going to be confusing and time consuming. I thought WRONG!!! My man Marty was quick, thorough and very friendly. We never once felt rushed or pressured during the signing of the paperwork. Great job FItzgerald Chambersburg.

manda_beth15

Aug 15, 2014

This was a great experience from start to finish. We actually enjoyed buying a car for the first time in our lives and we have purchased 6 in the past 8 years. We went in to buy a Prius V that we left with but also purchased a 2014 Sentra. We are really enjoying both cars! Great job to the staff at Fitzmall of Chambersburg! You've earned our business for sure!

emily

Jul 30, 2014

This was the first time I bought a car, and everyone at Fitzgerald was very friendly and helpful. I was able to use the online site to find the car I wanted, and James Verdier was extremely helpful and knowledgeable about the car that I wanted to look at. He was able to answer all my questions and concerns without making me feel pressured about what to buy. Even after the car was purchased, James continued to answer questions and help me learn the different features in my new car. Martin Manning in Finance was very helpful for my first time dealing with financing. He was able to explain everything in detail about the process and answer all my questions and concerns. I would absolutely recommend people to come to Fitzgerald and seek out these two men when buying a car.

emily.taylor.1612

Jul 30, 2014

This was the first time I bought a car, and everyone at Fitzgerald was very friendly and helpful. I was able to use the online site to find the car I wanted, and James Verdier was extremely helpful and knowledgeable about the car that I wanted to look at. He was able to answer all my questions and concerns without making me feel pressured about what to buy. Even after the car was purchased, James continued to answer questions and help me learn the different features in my new car. Martin Manning in Finance was very helpful for my first time dealing with financing. He was able to explain everything in detail about the process and answer all my questions and concerns. I would absolutely recommend people to come to Fitzgerald and seek out these two men when buying a car.

michelle.comfortcrenshaw

Jul 25, 2014

Everyone was very friendly and helped with the ease of buying a new car! And Daniel made sure I understood everything of the new car before I drove off. He really took the time with me and I really appreciated it. I will definitely recommend this dealership.

WilliamsCM

Jul 6, 2014

Daniel and Andy really helped us to make an informed decision without feeling pressured or overwhelmed. We looked at several different Toyota Camrys. Daniel took the time to walk us through every minute detail associated with each model of the Toyota Camry on their lot. Even after we made the purchase, he reviewed different features in the car and answered all of our questions. We really appreciated his attention to detail and excellent customer care!

williamscm

Jul 6, 2014

Daniel and Andy really helped us to make an informed decision without feeling pressured or overwhelmed. We looked at several different Toyota Camrys. Daniel took the time to walk us through every minute detail associated with each model of the Toyota Camry on their lot. Even after we made the purchase, he reviewed different features in the car and answered all of our questions. We really appreciated his attention to detail and excellent customer care!

wood481

Jul 5, 2014

I have been a Fitzgerald customer for 22 years. I have always have excellent service. When I brought my 2014 Avalon Hybrid Limited in that was purchased out of state I initially had some issues with service satisfaction from the advisor. But after contacting customer service I was put in contact with Jeremy Heskett and was reassured that all my concernes would be taken care of and it proves why I keep returning to Fitzgeralds and have recommended them to 100's or more people for the past 22 years. Thank you!

TNBFORR

Jun 24, 2014

My second purchase from Fitzgerald. I purchased a new Tundra in 2012 and today a new 2014 Corolla. All I can say is what a great dealership to work with. No pressure, very informative, professional and willing to go the extra mile. They are the only dealership that I feel comfortable with and they mean what they say about taking care of the customer. Mike White, Eric Herzog and Daniel Gaither are true professionals and many other salesmen should take lessons from these guys. Thanks Fitzgerald - Thanks Daniel for a truly PLEASANT experience..I'll be back !bantforr --Hagerstown, MD

Floli2

Jun 19, 2014

Jeremy Heskett was very professional and assisted with an issue I was having with my Toyota Tacoma, great customer service and provided me with correct information.

drjohnslpa

Jun 16, 2014

Needed to trade in my 2010 Xb. They had a 2013 Xb. Boy saw Xb. Trade-in wowed boy. Numbers overall wowed boy. Boy fell in love with new xb. Mike answered all questions, made good suggestions, and facilitated deal. Eric created paperwork and financial arrangements and all the other necessary stuff (the usual) in a timely fashion with just the usual amount of signings and stuff. (Did I say this was all done in a friendly, helpful, but professional manner?)And it all started out with a browse on Fitzgerald's website.Extras are handled by Jelyn Waltz -- who has already followed up with me twice (Sunroof + leather seats, o my!)Good place to shop - but remember to ask questions and be assertive -- they're not afraid to say "no" but it's worth it to get a yes (I got several in influencing the overall deal).

Gabby

Jun 15, 2014

Thank you Shane I love my 2014 nissan versa sv!! I had a great experience and would definitely buy again.

duffstatler121

Jun 15, 2014

I bought a 2014 Nissan Versa SV from Shane and it was a great experience. I am very young and have never bought a new car, and I am so glad I went this route! I had a competitive rate, and was approved w/o a consigner needed. I was very excited to be able to do this on my own being so young. I recommend this dealership and sales rep to any new driver with some credit history. They definitely work with you. Thanks for everything Shane! I love my versa!!!!

davecooper1

May 10, 2014

I came in to Fitzgerald concerned with the upside down payments that my mother would have after trading in a vehicle and I left stress free and satisfied. He helped to role the numbers over to a new loan with Nissan, for an 2014 Nissan Versa Sedan, and my mother got a smaller, newer car, for less money a month than she was paying each month on her used 2011 Nissan Altima, and perks of having a newer car. She felt the Nissan Altima was too much car for her at the pump and we were not sure if Fitzgerald could help us since we were upside down and he pulled through, even though the Altima was bought from Fitzgerald. We tried every car lot we could think of to help us and to no avail, until I went back in to Fitzgerald. I would recommend this dealership for anyone and I am pleased with Pablo's kindness, care and concern he has for each of his customers. He was there each step of the way and eager to help. Pablo is very considerate and if you are seeking a new car, used car or any car go to Pablo and he can help you to get the vehicle you are looking for, no matter your situation, he will try and help you out. Alomg with his finance team he is a force to be wrecken with and knows a customers concern.

jmiddour

May 2, 2014

i had a very pleasant experience buying my new Toyota. Daniel Gaither was the first person I spoke to, and that turned out to be a happy coincidence for me. He was well informed and able to explain and demonstrate features of the various cars. When i returned for the second visit i asked to see him again. I appreciated the polite respectful way he patiently answered all my questions. My new toyota is still running on that first tank of gas, but soon I'll be returning to Fitzgerald's for further instructions on connecting my phone, and when I do I'll be asking to see Daniel!!! J. middour

vshrewsber

Apr 24, 2014

I have purchased three new cars from this dealership. I always work with Mike Bockstie. Mike is very informative and will go out of his way to get answers that I might have. He is very professional and I will continue to buy my cars from him. Thanks for making our purchase so smooth. Respectfully, Varna & Mary shrewsberry Chambersburg, Pa.

J Robinson

Apr 8, 2014

Outstanding personal service with no pressure. The Fitzgerald location at Chambersburg, PA was nothing but a very positive experience to purchase a used Toyota Tacoma for my son. Pablo went above and beyond to make it comfortable, with very little stress, to close the deal. His personality shined through the entire time, which is a reflection of not only himself, but also of your dealership. All other employees that we dealt with were very friendly and professional as well. When we are purchasing our next Toyota Tundra we will be back. It was well worth the hour and fifteen minute drive. Better watch out Bobby Rahal Toyota. Jon Robinson

jrobby

Apr 8, 2014

The Fitzgerald location at Chambersburg, PA was nothing but a very positive experience to purchase a used Toyota Tacoma for my son. Pablo went above and beyond to make it comfortable, with very little stress, to close the deal. His personality shined through the entire time, which is a reflection of not only himself, but also of your dealership. All other employees that we dealt with were very friendly and professional as well. When we are purchasing our next Toyota Tundra we will be back. It was well worth the hour and fifteen minute drive. Better watch out Bobby Rahal Toyota. Jon Robinson

nastynate321

Apr 7, 2014

excellent service, very helpful, very supportive. I did not feel pressured to make any decisions, yet was provided with good answers upon any questions i had.

drguyer1

Mar 25, 2014

I worked with James Verdier, who was very helpful. He was out on the lot taking pictures of new cars and i asked him if he was a salesman, He then dropped what he was doing and helped me immediately. He got me the keys to the car i was interested in and was very helpful. the next day he had the car cleaned and ready to go when i arrived to pick it up. he even took care of a couple small issues i found with the car. It was an all around great experience.Thanks,Dale Guyer

Anitakay

Mar 20, 2014

The only place to go to buy a car or for service. I've been buying cars and having them serviced at Fitzgerald for almost 40 years. If they service your car and it's not done right, they will correct it, no charge.

Mitchy64

Mar 16, 2014

Mike was a really good guy. He helped my husband and I get into a new vehicle and was very pleasant and upbeat person to work with.

Dannic

Mar 14, 2014

Mike is a great guy! He did a lot to help me get my 1st car!! I would recommend him to anyone that was looking to purchased a new or used vehicle!!

Caringdaniel

Mar 5, 2014

...Daniel was fantastic. Very honest, sincere and a great guy. He is #1 and deserves more $. It was Daniel that made the sale...w/o him it would not have occurred. The other salesman in front of him was a bad example for folks coming in...he didn't seem to care...just sat there looking and doing nothing constructive. Whereas, Daniel was the person that went out of his way and when he saw us coming, he opened the door for my wife and me. Right there, I was aware of his caring attitude by being interested in us as we came in the door. Daniel cares and that sells cars..he cares and it shows. Your Employee in front of him should work with Daniel to learn what it takes to sell cars. Daniel is the type of guy that could be a friend under any circumstances...Best wishes and blessings Daniel............John & Denise

jcantrell89

Mar 5, 2014

Pete and Trevor know how to wow a person when it comes to personality!They are not pushy and cut right down to the chase with what you are looking for.Highly recommended.

CarChick

Mar 2, 2014

I stopped in for service on my car without an appointment. Mike was very kind about taking it on and had my car in and out in no time. Thanks, Fitzgerald Service, for a great experience!

Jay302

Mar 1, 2014

James sold us a great used Honda Civic. He answered all our questions. James goes above and beyond to meet the customers expectations. I would definitely contact him and Fitzgerald in the future when I'm in the market for a car.

roguerunner2

Feb 27, 2014

I first came to meet James Verdier when my Nissan truck was being serviced at Fitzgerald Nissan in Chambersburg Pa. Entering the sales department to glance at the car magazines, a good way to pass the time...I was greeted by James. He had a friendly smile and politely asked if I needed help. I explained my business for being their that day and asked if he had a brochure on the new Nissan Rogue SUV. He went to his desk to get one and returned to say they were very popular now. About two weeks latter my wife and I drove both our current Nissan vehicles to the Fitzgerald and again were met by James, he even remembered me. He was very attentive to our questions on the possibility on trading in our cars for a new one. Then he went to work....he promptly had our cars brought around to a manager for assessment to determine the values for trade. The paperwork was initiated and shortly we were able to see the value amount for trade-in. During this waiting time, James was very personable~never pushy!! He sought outevery avenue to satisfy us with this "two-for-one trade." We now own a 2014 Nissan Rogue SL with many accessories. We actually went back to the dealer the next day and asked James to go over a few things~ AGAIN. Which he did without hesitation. James is a great young man who knows his stuff. He answered so many questions and freely gave us much information to help us make this decision. I felt he truly wanted us to be satisfied customers.I hope James stays with Fitzgerald Nissan for many years as I hope to do business with him again and in the future.Thanks again James, Steve C.

Kreitmayer

Feb 24, 2014

This is the second vehicle I have purchased from Fitzgerald. I was impressed the first time so I came back when I needed a new car. I live in Maryland and the car I wanted was in PA, so I started an internet chat to ask about whether or not I could get the car I wanted in MD. Katy Marshall was in flexibly helpful and walked me through the entire process on the phone. They were even able to get my car down to Maryland the same day!! Katy was wonderful to deal with, the price was exceptional, and everything went so smoothly considering the distance. I was impressed the first time I bought a car from Fitzgerald Toyota, but now I am beyond impressed. The customer service went above and beyond expectations and the whole process was so simple! I will buy all my cars from Fitzgerald from now on!

Drive'n Happy

Feb 14, 2014

Great Service and Sales Team! I am often asked what they could have done to make my experience better, an honestly I cannot come up with anything. It is very nice to have such a GREAT dealership located in my local area!!

wsrrar

Feb 13, 2014

Outstanding customer service by Dan, Pat, Martin, and Jelyn. Ms. Waltz's Accessory Sales program was very informative. We purchased some accessories for our Tacoma. We are enjoying our Tacoma very much.

TrolleyRoad

Feb 9, 2014

The process was no pressure and kept simple. I was advised of the available trucks that fit my needs. The available accessories were explained clearly and without pressure to buy. The truck was inspected and all maintenance items were addressed providing me a vehicle that is ready to drive with no worries.

barneyboy

Feb 1, 2014

From the minute we walked into this dealership their goal was to make sure we got the best price and unparelled attention and service. They explained every detail on the price and lease. Eric Herzog explained in full how the lease worked without any pressure. This is the first time we have ever bought a car without feeling pressured. Mike the manager got us the very best price and Joel explained every detail possible in our Rav4, even putting in my phone for Blue Tooth. We are so glad we went to this dealer and would recommend them to everyone we know.

peppper

Jan 31, 2014

I never brought a new car before, I knew I wanted a Toyota I knew I was buying it from Fitz auto mall. When I walked into the place it was overwhelming with all the people that worked there. I now realize each person had a specific job. the first person to ask me "how may I help you" was mike white, he was so easy to talk to and i felt like i known him forever.he then had a sales person help me I never felt pressured and I felt like the boss, the customer service is outstanding. I had it set in my mind that I wanted a black corolla with black interior. we looked and test drove a few, but nothing like I wanted.it was looking like I would have to have it ordered. Mike white was looking into that for me, while I continue to walk around the lot. there it was sitting up front the car I wanted and the sale person seem surprised. it worked out fine for me and was very happy to find what I wanted, the chances were slim to none.......WAY TO GO FITZ!!!! Once again the customer service is outstanding in each department. that was in may of 2013 and have been back there for detailing, oil change, inspection. since then. each time treated with respect and kindness. mike white is a very patience man. I swear I must of ask him the same questions each time I go there and he answers them as if I was asking for the first time. I'm sorry I don't know everyone's name, but its easier to just say the whole building fill of workers are awesome, I love going in there and sometimes just stop to say hi because the atmosphere is very welcoming. I do know I would send people there and I speak very highly of the place when people ask me where I got the car!

Zury and Mike

Jan 30, 2014

Thanks so much to James for offering us the best car buying experience. we are extremely happy to get a marvelous car at a great value. We had spent almost whole day to get this car. It was total of 9 hours train ride ( train delayed 5 hrs+ 4 hrs train ride and 4 hrs for driving back home........ Well, it is all worth it. Thank you again James.

venza07058

Jan 29, 2014

We are lucky to have James to deliver the best service. Hopefully we will come back soon to purchase another vehicles.Thank you again.Zury-Lin and Mike

lacy2014

Jan 19, 2014

simply process, inquired online and spoke with Katie who forwarded my info and set up an appointment to see the vehicle I was interested in..met with Daniel Gaither, drove the vehicle and returned later in the week to purchase..very pleased with the no pressure approach as Daniel and Pete made this an extremely pleasant experience..

ODGFJ

Jan 19, 2014

Finance! Eric Herzog made it painless. He's awesome! Full of knowledge, fun to talk to and doesn't waste your time. He covered everything he needed to in a very professional manner.

Gary

Jan 11, 2014

Never to return. Did service work for me and broke a part. Then said it was my fault. We are not going to do anything.

Don

Dec 23, 2013

Mark and the staff could not have been more helpful will tell every one I know how is looking for a new car don't waste time running from dealer to dealer you cant do any better.

unger family

Dec 21, 2013

Thanks so much to Mark Johnson for providing us with the most stress-free buying experince we have ever experienced. Not only did we get a terrific car at a great value--we were treated with kindness and a most-appreciated "no pressure" experience! Kelly and Mark Unger

tbuffington37

Dec 21, 2013

Our family was looking for a newer car and we called Fitzgerald Auto Mall about what kind of car we were looking for and what the prices would be. Our car had high mileage we wanted to get a new car.When we called they were very nice and curtious on the phone. Pablo called us back to have us come down and test drive the car that we were interested in. We test drove two Nissan Frontiers. We picked the one that we wanted then Pablo proceeded to work on checking our credit. He then turned us over to Jeyln who explained the accessory package to us. we were hesitant on getting extras but she explained to us that we could add it into the price of the car. She also looked at helping us by saving us money because there was a package deal that had more then we wanted but the package price with the extra items turned out to be less money so we went with that package. she then took us to see the tonoe cover that we picked so we would have an itdea of what it looked like. She was very pleasant to deal with she was not pushy and we liked that. she then took us to Eric who worked with us on the final purchase of our new car. he explained all the extras we could get and explained the cost for it. he made our experience of buying a new car pleasurable. he sparked up conversation with our daughter which we thought was awesome. After being approved Eric turned us back to Pablo, who then took us back out to the car and explained the different features of the car, he even went as far as setting up our blue tooth's to the car. what an awesome experience. Due to the wonderful help and service we already are telling our family and friends all about your company. We would refer your company to everyone we know.

PACustomer

Dec 4, 2013

I have been to dozens of auto dealers in this area of the past 20 years. Things I personally hate at used-car dealerships:1. Overbearing sales people2. Price bartering3. False advertised vehicles, website shows a beautiful drivers side picture, no mention of damage, when you take the time to arrive at the dealership the passenger side is horrible.About 3 years ago, luck would have it that multiple vehicles I was interested in on-line were at Fitzgeral Auto Mall in Chambersburg, PA. The sales person left me alone after I informed him that I was "just looking." The multiple vehicles that I was there to look at were all in better condition than I had expected. Once I found the vehicle that I wanted, the salesman was extremely helpful, open and honest about any conditions, did not try and talk me into a more expensive vehicle, and had me driving away before they closed. For months after my purchase, I could not help but notice every similar vehicle at other dealerships that I drove by, and never noticed a single one that appeared to be a better deal that what I had received (wish I could say the same about the house that I purchased a year and a half ago :).About a month ago I began shopping for a third vehicle. I scoured dozens of dealer web-sites and visited about half a dozen dealerships in person. I remembered my experience at Fitzgerald, but did not want to limit myself, thinking maybe...there were other great places as well. Although there may be other great dealerships in the area, everyone that I visited had at least one of the items that I hated. Some specifics I encountered:1. I ask a sales person about the condition of a vehicle. They counter with "are you planning on financing..." They obviously were not interested in helping me find the vehicle I was interested in, just trying to project the maximum they can try and sell me up.2. Vehicles priced thousands above their Kelley Blue Book values.3. Vehicles with dents, bumpers falling off, etc... all not viewable from their web-site pictures.I would probably have more horror stories concerning the sales people, but I try to do my "stop and look" on Sundays when all the dealerships are closed. Apparently a lot of others are in the same boat as me as some of the dealers I went to during the week were busier on Sunday when I was there.I saved Fitzgerald for last in my search and arrived there at about 4:00pm yesterday. I had a few vehicles on my list, but as with 3 years ago, the first vehicle I looked at was in better condition than I expected. All the people involved in the sale were great. I was complete with the test drive, the sale, the vehicle was cleaned and fueled, all within 2 hours.Although I have had little time with the vehicle at this point, I plan to have my mechanic look at it and take it out for a true long test drive, it's a 4WD vehicle so not something that can be done with the "dealership test drive." With the Fitzgerald 5-day 250-mile guarantee, I do not have to stress and try to make a multi-year decision on just a couple of mile test-drive. I am fairly confident that this vehicle will pass my mechanics inspection with flying colors, as did the last vehicle I purchased from Fitzgerald. Just wanted to write this review before I forget. At this point, 2 vehicles purchased from Fitzgerald, a great experience both times.

Nelson

Nov 25, 2013

Contacted Fitzgerald Toyota, Chambersburg via internet. First time I have done any vehicle shopping this way. My inquiry was answered by Mr Daniel Gaither, Sales Associate of Fitzgerald. Subsequently met with Daniel on Thursday, 21 Nov. I had previously informed him of our interests and he had a vehicle available. After a test drive and looking at another model, our test drive vehicle was delivered to us the next day. We are very pleased with our choice. Daniel and Eric Herzog, Finance Manager made our decision and buying experience easy. They both were a pleasure to work with.

new to Toyota

Nov 24, 2013

I was a little anxious about going to a dealership to look for a car, but Daniel and Eric were exceptional in treating us like we were already friends. There really is no hassle, no push for sales,no rush and complete down to earth people with our 100 questions. I am very happy to recommend Fitzgerald, Chambersburg!

pabuff

Nov 16, 2013

Our family was looking for a newer car and we called Fitzgerald Auto Mall about what kind of car we were looking for and what the prices would be. Our car had high mileage we wanted to get a new car.When we called they were very nice and curtious on the phone. Pablo called us back to have us come down and test drive the car that we were interested in. We test drove two Nissan Frontiers. We picked the one that we wanted then Pablo proceeded to work on checking our credit. He then turned us over to Jeyln who explained the accessory package to us. we were hesitant on getting extras but she explained to us that we could add it into the price of the car. She also looked at helping us by saving us money because there was a package deal that had more then we wanted but the package price with the extra items turned out to be less money so we went with that package. she then took us to see the tonoe cover that we picked so we would have an itdea of what it looked like. She was very pleasant to deal with she was not pushy and we liked that. she then took us to Eric who worked with us on the final purchase of our new car. he explained all the extras we could get and explained the cost for it. he made our experience of buying a new car pleasurable. he sparked up conversation with our daughter which we thought was awesome. After being approved Eric turned us back to Pablo, who then took us back out to the car and explained the different features of the car, he even went as far as setting up our blue tooth's to the car. what an awesome experience. Due to the wonderful help and service we already are telling our family and friends all about your company. We would refer your company to everyone we know.

Tom & Rose Knable

Oct 25, 2013

We were happy to be Holly's first sale. She was delightful and knowledgeable.

djgroup09

Oct 18, 2013

As of yesterday, I am the proud owner of a beautiful 2014 Camry SE Sport. This is the third car that I've purchased from Fitzgerald Toyota in Chambersburg, and there are many reasons why I'll continue to buy from them in the future. First, the hassle free environment provides a less stressful and more enjoyable buying experience. Secondly, the level of knowledge and professionalism of my sales representative, Mike Bockstie, was top notch. Mike went the distance in order to get the color of Camry that I wanted and worked with me in order to have it delivered on a day that best suited my busy schedule. Mike was also very hospitable during the process, bringing me cold beverages and snacks between the sales and finance phases. Next, the finance manager, Eric Herzog, guided me through the finance portion with great attention to detail. Eric addressed all of my questions about the service plans and loan with precision and displayed utmost concern for my financial well-being. As a member of the Naval Reserve, Eric ensured that I received an additional rebate through his extensive "leg work" and working with corporate Toyota reps. Before leaving the dealership, Mike went over all of the options and specs with me for a second time to ensure that I had a safe and comfortable drive home. Now, I'm looking forward to getting some extra accessories installed that was offered by Jelyn Waltz, a valuable asset to the sales team. I highly recommend Fitzgerald Toyota of Chambersburg and I look forward to working with them for future car purchases and service!

DeborahStoops

Oct 13, 2013

We went up to just look at the 2013 Camry's that were left and ended up driving one home due to the exceptional service we received from Mike, A.J. and Eric. Truly a team effort allowed us to have a great experience even with totting our 1 year old grandson along with us. All our questions were taken seriously and answered. Finance for us was taken care of so fast, my husband had no idea we would be able to drive off with it that day. Mike is a stellar representative for the dealership and having dealt with him before, we were not disappointed and have recommended him and therefore, the dealership to others. We knew Eric from his days in sales and helping Mike in the past. He is so professional and at ease in his job in finance that I think that job is tailor made for him. He expedited matters for us quickly and explained our options for optional/beneficial coverage which we purchased. I know we will receive excellent service on our new car when we need it at the service center.

John F (Happy Buyer)

Oct 12, 2013

I'm seventy years old and this is the best experience I've ever had buying a new car. Will recommend Fitzgerald to anyone interested in purchasing a car.

"Sarge"

Oct 2, 2013

Always......That's the way to remember Fitzgerald Auto Mall......"ALWAYS!!" Best help, best salesmen, best prices! Wouldn't deal anywhere else!

k1414

Oct 2, 2013

Fitzgerald AutoMall was my last stop for my first car buying experience! Pablo was beyond friendly, laid back, not pushy, and most importantly knew about the car he was trying to sell. I can't say I found all of these trails in any other salesman. I will definitely return to Fitz for further busieness.

Promise696

Oct 1, 2013

Please do not go to this dealer if you have to finance through them. They told me multiple times they would not pull my credit and a few days later I started getting letters from banks about the loan I applied for. I called the dealer and asked what had happened and they fought with me and told me it was my fault for giving them the information they ask

15 year Nissan Driver

Sep 30, 2013

If you are looking for great service when buying a car, please ask for Dan Stoner at Chambersburg Fitzgerald Nissan. He was courteous, efficient and extremely helpful. I would recommend him to anyone that is thinking about buying a new or used car.

CJ from Adams County

Sep 30, 2013

As always a great buying experience at this dealership...I can say this from our entire family who always return to this dealership for their car buying. This is the only place I go to look for a new vehicle, must be a Nissan! Wonderful people to work with, Nate was an excellent salesman to work with, very informative and helpful to familiarize me with my new Altima. Martin explained things quickly and thoroughly and made the entire evening very pleasant for me. Another great Nissan purchase at Fitz! Excellent staff.

Travis

Sep 29, 2013

I live in Oklahoma and was only in town for a wedding. I definitely wasn't planning on buying a vehicle while I was here but everything worked out perfectly. They had the exact Tacoma I had been looking for and couldn't find anywhere in OK, and on top of that they beat the price of any dealer in my state. Dan Gaither was our salesman and he was exceptionally friendly and helpful. I'll be telling all of my PA friends to go here in the future!

DiamondN

Sep 25, 2013

I have to admit, I'm not too fond of salesmen but we LOVED working with this dealership! We worked with Daniel. This dealership is located approx 100 miles from our home so we did all of our communicating via email. Daniel was able to answer all of my questions (20+ emails) immediately and arrange all of the financing in advance. My husband picked up the vehicle and we are in love. Everyone at the dealership was professional and went out of their way to provide great service. It was worth the drive and we would definitely go back again!

Jeremy Socks

Sep 4, 2013

Bought my first truck there and had a great buying experience. Tried to purchase a used truck there recently. The salesman I originally had left, and now I think I know why. The salesman I had this time was nice in email and was doing everything he could to get me into the truck I was looking at. It went sour when he started showing me prices of trucks that were not comparible to mine, talked down to me when it came to figures, and my overall knowledge of how businesses work. I don't go to a car dealership to be insulted, especially about finances, which is what I work in. Once I resisted, he was then quick to call upon his sales manager who was more rude than he. At the end of negotiations, the sales manager swore in front of my wife and I. Very unprofessional, do not have his full name, requested it through my salesman by email twice and have had both emails ignored. I will NOT be shopping at Fitzmall until that sales manager is removed, or possibly ever again.

vickitty65

Aug 18, 2013

Eric was great to work with as we purchased our third Toyota Prius from this dealership. He was knowledgeable, considerate, and gave us the upmost respect as we journeyed through this purchase. He evened stayed after closing hours to finish up our deal and explain some of the features of the car.

mydreamcarfinally

Aug 15, 2013

Brad was easy to deal with, no pressure just good old fashion customer service. I would recommend this dealership to any one who was looking to purchase a vehicle.

flattopper55

Aug 9, 2013

nathan and pablo and the rest of the staff we met where very friendly and helpful and went out of there way to make sure we where satisfied with our purchase from the test drive to paper work we would recomend this dealership to others

sharon33

Aug 6, 2013

Can't say enough good about Dan! Not pushy and knows his stuff. Dan was more than willing to find the exact car we wanted. We went to look and bought a prius. And I love it!!!!Thanks Dan & Eric

Shelb

Jul 22, 2013

I emailed Fitzgerald to find out about a car. They called me the following day to give me details. Even though that car was not for me, they gave me plenty more options and offered to help me find something in my price range. When i went into the dealership, i got to test drive an look at multiple cars. The dealer did not seem rushed, hurried, or annoyed that i was taking my time to look. This is the place to go to buy a car.

helenburdge

Jul 22, 2013

I had been researching AWD vehicles for awhile and stopped in to check out the Rogue. Nathan Kipley was extremely helpful and informative without being pushy. I have had my car about a month now and I love it. It is just what I was looking for. Jelyn explained the accessory packages and helped us choose the one we needed. Marty showed us all our financing options and again helped us find the one that served our needs best. Chris Kline and your team did a great job.

lacy12

Jul 19, 2013

Very open and knowledgable, friendly ,considerate when we ask questions . offered good trade in, discounts that applied etc.they were not put off by our /my attempting to get the best deal possible.did not try to cover up anything!! every one was very helpful much more so than other dealers in the wash. met area.

TL37

Jul 16, 2013

Brad Newman is someone I trust to help me find a car that suits my needs. Eric Herzog explained everything thoroughly regarding financing the purchase.

BOZA

Jul 3, 2013

I DID NOT BUY A CAR BUT PUBALO WAS GREAT;I SEND EVERYONE TO PUBALO TO SEE ABOUT PURCHASING A UNIT.6/30/13 IN ALTOONA PA. I GAVE HIS NAME AND DEALERSHIP LOCATION TO FIVE PEOPLE LOOKING AT TOYOTA AND NISSIANS.

ReneeWeddle

Jun 26, 2013

This one was of the most easiest expieriences of buying a car. Everyone here was very customer friendly and prompt with the delivery of the vehicle. We will recommend this dealership to anyone we know that will be purchasing a vehicle. We will be returning.

koberh73

Jun 6, 2013

Dan Stoner was extremely helpful & friendly and made my car buying experience enjoyable. Eric in finance was also very helpful and friendly. I would recommend Fitzgerald to anyone. The sales experience was what made my decision to buy at Fitzgerald.

susanben01

Jun 2, 2013

cory was wonderful to work with from start to finish stayed with us till we had our new Toyota we will recommend him to anyone looking for a new vehicle

nanceglantz

May 24, 2013

After visiting two other Nissan dealers, we couldn't believe this experience - Integrity, honesty and efficiency. No pressure selling tactics. No broken promises or lies. I prefer calmness and this dealership has the perfect atmosphere. Thank you very much.

troyclapsaddle

May 24, 2013

Pablo Pagan was a very helpful, friendly and honest sales rep. I would recommend Fitzgerald Auto Malls Chambersburg, Pennsylvania to anyone is who is looking to purchase a new or used vehicle. The price on the car/sticker is the price you will be paying and on the used car I purchased it was below Kelly Blue Book. You do not have to worry that you are not getting the best deal that you could for your money. This is the way all companies should do business. Eric Sheffer and Jelyn Waltz were also very helpful with the final purchase paperwork and the options that could be added to the car.

nosliwat

May 23, 2013

This was my second used Toyota Prius purchase from Fitzgerald Chambersburg, which is about an hour drive for me. Everyone was very nice and responsive, but not too forward like most dealers. I did my research the night before I drove to the dealer and completed the loan application in advance online. I arrived around noon the following day to test drive the vehicle and finished signing the paperwork by 1:30 pm. I'd recommend Fitzgerald Chambersburg, specifically Daniel, Jelyn, and Ashley, to anyone in the area looking for a new or used car.

karen35

May 9, 2013

I've been looking for a Nissan Rogue for months. I stopped by Fitzgerald's in Chambersburg before going to Hagerstown Nissan. Nathan and I have been e-mailing for about a week on a used Rogue and my husband decided he wanted a new one. We had a lot of negative equity in our Altima and Nathan and Chris were really interested in working with me to get my payment down to one I could afford. Eric was ready with the paperwork when we got there and Jelyn informed us of all accessories we could purchase for the Rogue. Nathan, Chris, Eric, and Jelyn were terrific.

natashiamumma12

Apr 21, 2013

Our salesman Nathan Kipley was very friendly and courteous. He was very helpful and informative on looking for a vehicle. He went over the prices and options of new and used vehicles that we might be interested in buying. I would recommend Nathan as a saleman to anyone because he didn't only treat you as a customer but more like a friend.Your satisfied customersRichard and Dianna Crouse

hmw113

Apr 19, 2013

Was very professional. Honest. Would recommend people to go there for service everyone is professional from what I saw!. Someone always is outside ready to sell cars

Kathleen2013

Apr 17, 2013

Pablo was very attentive and helpful. The purchasing of my Nissan Altima was the best experience I have add in all my years of dealing with dealerships.The pricing was fantastic and the Nissan Certification the best for a used car. I have always bought Nissan Maxima's, but had a really bad experience with this last Maxima I had purchased elsewhere. I have sung praises about Pablo and this dealership to all my friends. Keep up the great customer services!

mikek519

Apr 11, 2013

I took over 2 months to make a decision and stopped by the dealership many times in various weather condition. Nathan Kipley worked with me each and every time. First I would look at the Altima and then I would look at the Sentra. He had a lot of patience and explained all the options for each vehicle as well as the accessories. I would definitely recommend him to friends. My purchase was very pleasant! I also worked with Jelyn Waltz is was also very pleasant and explained all the available accessories and answered my questions.

Debhamilton2013

Apr 7, 2013

Nathan Kipley was a wonderful help in getting me into my new car. I highly recommend this location for excellent service from start to finish. Nathan had confidence in getting me into my car, even though it was a rocky start, he never let his guard down and was very persistent with the finance department and I would highly recommend him to everyone if they are looking for a new/used car. He explained everything very thoroughly and was very knowledgable about the sale and the car. He was very respectful and can manage his time wisely. When I first met him, he had six appointments that day, but nonetheless, he managed to deal with each and every one of us and did so in a very professional manner.

rjm10

Apr 4, 2013

Salesperson worked with me and was patient as I tried to figure out what I wanted to purchase. I was originally looking for something used, but after searching and struggling to find exeactly what I wanted, and with much discussion and persuasion from the salesperson I decided to buy new. In the end it all worked out for the best and I am very happy with my purchase so far!

brs145

Mar 28, 2013

Brad, Mike, and Eric were great people and they made the whole process simple and easy. They made sure I understood everything and answered all of my questions.

lfd424

Mar 21, 2013

The Fitzgerald experience my husband and I had was great! Nathan helped us decide on a fuel efficient car that met all of our needs. The entire staff at Fitzgerald was amazing.After purchasing my second car from Fitzgerald, I will be a Fizgerald customer for life!

lfunk11

Mar 16, 2013

Started the process on the internet and Pablo was very helpful and responsive to questions I had. I drove 2.5 hours to purchase my car and everything was ready to go so it didn't take too long from test drive to my drive home with my car. He was also knowledgeable about the car I was buying and there wasn't any pressure to buy additional items that I wasn't interested in.

tedmon23

Feb 28, 2013

This is the best dealer I have dealt with through my ten car buying experiences. They have great prices and a friendly no pressure sales team. Definitely highly recommended!

doitnow007

Feb 21, 2013

Nathan handle the sale of my Altima from start to stop. He was standing outside near the front door when I drove up, since he does not smoke, I surmised he was hungry to sell me a car. He took me and my wife for a test-drive in the car we specifically asked for and answered all our questions. He was knowledgable, polite and teachable concerning the origins of the CVT transmission originally called the Dyna-Glide back in the mid-late 50's. Nathan took the abuse of salesmen that I am famous for and never got flustered. In the future, I will seek him out for my next purchase of an automobile confident he will get me the best deal possible. Thanks for a painless deal Nathan.

carolr248

Feb 14, 2013

Corey Lawyer is very helpful and no pressure salesman. He cares about the product he sells and the customer experience. This dealer has no haggle policies, which I appreciate, even though we thought the car was somewhat overpriced. It was a rental car with almost 40000 miles on it. They also display the blue book values, as well as detailed records from the inspection process. My husband know cars, inside and out, and we shopped for a long time and many places before we bought a car here. I would not hesitate to recommend purchasing here. When we found some things wrong with the car, after a week, the sales manager Josh told us it would be made right. This is also appreciated.

2013sentra

Feb 7, 2013

It was a pleasure working with Nathan during the purchase of my daughters 2013 Nissan Sentra. He had the car heated and ready for our test drive when we arrived at the dealership. Process was quick and efficient. Thanks Nathan and Andy.

melmurph

Feb 2, 2013

I am a first time buyer/leaser! They all took their time and explained what they were doing and why. Even though it was closing time on a Saturday evening, they took their time and made sure all my questions were answered! I would HIGHLY RECOMMEND Fitzgerald Toyota in Chambersburg! Ask for Joel Strite...he will take very good care of you.In addition, ask about the grad program!!! Even though I was a first time buyer/leaser I didn't need a co-signer and Toyota offered great incentives to help get me started.

sarah.webb.5095

Jan 31, 2013

Daniel Gaither was a very helpful, friendly and knowledgeable salesman. Overall, I enjoyed my experience at Fitzgerald and I love my new car. I will be referring Fitzgerald to any family members or friends looking to buy a car.

sugarbear1977

Jan 23, 2013

We purchased a Dodge Charger from this dealership and even though it wasn't a Toyota, they provided the same good quality customer service as if it was. We found them to be very helpful and friendly. We would recommend this dealership to anyone due to the service we received.

jelliott10

Jan 19, 2013

They were a great help, very kind, made the process very easy and made us feel comfortable with the car we were getting. Thank You!

trmyoung

Jan 19, 2013

Daniel was very helpful in answering our questions about a new purchase versus a used purchase. We were able to test drive both vehicles, and the purchase process was very easy. We did not feel like we were pressured to buy any extra accessories or protection programs that we did not want or need.

suzie1972

Jan 14, 2013

We stopped by to pick up our Daughter's tire cover for her vehichle she bought last week. I seen the Juke and told my husband we have to look at them. You had a real nice one on the lot that was used with very low miles. Pat got me in the seat took me for a drive and I fell in love with it. We took it home last night.Another person we would like to thank is Eric Herzog. Very nice, helpful, friendly and there to answer any questions we had!! Great People!! The only thing I would like to see improve at the dealership is the amount of time you are there. James and Suzie Brown

dbkb

Jan 9, 2013

Nathan was EXTREMELY helpful in assisting us during the purchase of our 2012 Nissa Rogue. He worked with us and made sure that upon delivery the vehicle was in order. Chris worked with us on an extended warranty. Andy Blingham was very thorough in his explanation of the financing package with Nissan.

suzykc

Dec 30, 2012

My husband and I stopped in at Fitzgerald in Oct. to look at new vehicles for me. Just to look at that point. We met Pat Lindsey and he showed us different options in a Rav4. I liked his easy manner and he was very knowledgeable about the Rav4. The color that I liked wasn't on the lot then, but he called about a week later to tell me they had gotten the color in that I wanted. The timing was off for us at that point because of a trip that we had scheduled. Then in late Dec. we were ready to do serious shopping and I made a point to talk with Pat. We test drove and I absolutely loved the Rav4! So we went in and began the paper work. Pat again was very knowledgeable and very easy to work with. We qualified for the financing we were looking for so it was a go! We then worked with Eric Herzog a finance manager and he was just great to work with too. Asking us questions and then telling us different options that would benefit us. Very nice and personable! The whole process from start to finish was such a positive experence for me and my husband. This is the 5th vehicle that my family has bought from Fitzgerald but the first time that I picked out a vehicle for me. A brand new vehicle. Fitzgerald has a very high standard for their employees and it certainly is nice from a shoppers view point. We would highly recommend both Pat and Eric! Thank you so much for all your help and advice. I just love my new Rav4!

Staplesman

Dec 28, 2012

I am quite impressed with the Fitzgerald Chambersburg Toyota dealership. I enjoy doing research on the web for car ratings and pricing before I actually visit the showroom. My wife and I purchased a new Toyota from this dealership 18 months ago. We have received nothing but top notch service. I was very interested in test driving a hybrid car. John Donzella was very helpful and explained the differences between a gas engine car and a hybrid. I test drove the car and was impressed. I went home and did additional research. Consumer Reports rates the XLE hybrid as the number one hybrid bar none. I purchased the vehicle a week later. I am very pleased with the overall performance of the vehicle. I am actually getting better mileage than posted. Fitzgerald makes it easy to buy. No price negotiating back and forth. The sales people are paid on how they treat the customer, not on the best price they can get. Great concept.

Christmas Bow

Dec 28, 2012

Most important to me is that I would recommend Mike Bockstie. A large purchase for this single (widow) woman. A type of purchase I have not made on my own in over many a year. Mike made me comfortable, was extremely easy to talk to and made the overall experience on December 24th most enjoyable. I am sure he would have rather been home (it did start snowing and it was Christmas)or even sharing in the dealership holiday meal, but not once did he make me feel rushed or he had other places to go. I was a client but he genuinely cared of my experience. I work in a customer service industry and as most in these fields know, we can be the most critical with our expectations. I have no criticism of Mike at all. Mike, thank you for making my experience enjoyable, comfortable and mine to share with others. You did Toyota proud and I am thankful you walked out onto the lot that day and in my opinion, you did yourself proud.The best for the year ahead of you Mike!Eric, my experience with you was very smooth, of course not as personable; as it is the "ugly" financial piece, but thank you for your kindness, willingness to remain on Christmas eve and your effort to make the 'paperwork' less daunting! I stopped in a few days later to return my second key for my old vehicle and thankfully Mike was there, even though he seemed extremely busy. He greeted me and ensured I was happy with my purchase. I began to leave, remembered I wanted more paper carpet protectors (snowy and my purchased ones unavailable) and when I came back in, Mike was unavailable and another salesman, inside the door had no idea where to begin to look for the paper protectors, or I just didn't warrant him getting up, so instead he recommend I wait for Mike, which I did and without hesitation Mike had my paltry request fulfilled and I was on my way. The protectors didn't seem to be a secret hidden commodity!! Once again, thank YOU Mike for walking out onto your lot!

DonMaryHenderson

Dec 16, 2012

My wife and I met Pat on our first visit to Fitzgeralds after speaking with him on the phone about coming in to look at a 2006 Chrysler PT Cruiser that was advertised on the Internet. Pat was very helpful throughout the experience we had on December 13 and we left the dealership driving the vehicle. The process was a pleasurable experience for Mary Lee and I and we would recommend anyone who is looking for a vehicle should consider a visit to Fitzgerald's in Chambersburg. Pat was completely knowledgeable about the entire process and answered all our questions. He is a friendly person who goes out of his way to make you feel comfortable. Everyone we met on the staff was friendly and seemed to be genuinely concerned about serving the customers. Great Job!!!

lembeckede

Dec 16, 2012

Working with Nathan to purchase the car we wanted was as simple as it could. My wife and I called in advance; Made sure they had the car advertised at the price advertised; We then showed up at the dealership, went over some options (which we declined without pressure from Nathan or his team), and left with our new Prius. The only way it could have been simpler was fro them to have delivered the car to us, so we didn't have to drive two hours to get there.

wmerinar

Dec 10, 2012

This is the third or fourth time we have purchased cars from Fitzgerald. Everytime we are in the market for a new car, their prices can't be beat! And the service is absolutely wonderful. I called in to the dealership on Friday evening, around 6pm, to let them know that we were coming down to buy a car (we live in the Lock Haven, PA area). I told them what we were looking for. When we arrived around 8:30pm, they had cars already together for us to look at and test drive. They stayed until 11pm to get the paperwork done and send us off on our way. We love Fitzgerald and look forward to working with them again when it is time to purchase another car!

sjjenks2453

Dec 9, 2012

We have bought 6 vehicles from Fitzgerald's. We have always been treated as family.We called Shane to let him know which car we were interested in. When we arrived Shane was outside with the car waiting for us. He is the only salesman we will deal with. The same with Eric. He always comes out to greet us when arrive at the dealership. When it comes time for us do the financial paper work he know us so well that everything is ready for us when we enter his office.

mewshew

Dec 8, 2012

nathan was very friendly and funny. we really enjoyed dealing with him and would recommend him.we have friends that deal with him as well.the other staff were also friendly.we did not feel preasured with nathan we were very comfortable.we hope he continues to work there for a long time. also nathan did not rush us it was saturday and they were closing but he sat with us in the car going over everything,and did not even act like it was time for him to go. awesome guy :)

Spfeif80

Dec 8, 2012

Fitzgerald auto mall is a fantastic dealership. This was the second new vehicle I purchased from them. Joel adjusted his schedule to meet with me. The transaction and buying process went smoothly. This is an upfront dealership. Prices and incentives are clearly identified. They take their time and ensure all questions are answered. I can't speak well enough of how Joel Strite worked with me to close the deal. Also, Eric Sheffer was superb in working through financing options and looking out for my interests. I drove over 100 miles to buy my truck from them. They by far have the best new car pricing in Central Pennsylvania. I had a superb buying experience. Thanks guys!Steve

robley.martz

Nov 30, 2012

I am a return customer. I love my toyotas and the service there is premium. I have always gotten a good deal at Fitzgerald. I tried a mazda, but soon was right back to Fitzgerald to get back in a toyota!!

petrock59

Nov 26, 2012

This is my 6th purchase from this delaership (4 new & 2 used) since 2004. Each experience has been better than the previously. Pablo, Eric & Jelyn were very freiendly & helpful, a pleasure to deal with. I will certainly return again in the future.

dharrison24

Nov 25, 2012

Have worked with John Donzella for years and have always had a great experience and have full trust and developed a friendship. I always felt if there were any problems in any other dept. he would go out of his way to help out. First experience with Eric Sheffer and have to say it was good one. Explained everything well very friendly and not pushy.

JDewalt883

Nov 25, 2012

I have given Fitzgerald of Chambersburg a very high rating because the service and helpfulness of the employees was exceptional and more than I could have asked for. My sales representative, Pat Lindsay, was extremely friendly and approachable. He went the extra mile (literally) to give me a crash course in operating a 6-speed transmission for the first time. He was very personable. He was also very trusting (in letting me drive back to the dealership while he was in the car). Jelyn Waltz was very kind and not overly pushy when discussing the accessories for my new car. She was able to answer my questions and is willing to follow up with me in the future. My interactions with Eric Sheffer are also very worthy of a good review. He was quick and efficient all-the-while being sure to discuss the financial issues on a level in which I could understand. He, too, was very personable and easy to talk to. The dealership left a lasting impression on me as one in which has a great balance of professionalism and friendliness. This is the second vehicle that I have purchased from Fitzgerald of Chambersburg and I remain very pleased.

jeannecwelch

Nov 25, 2012

We have purchased 5 vehicles from this dealership in 5 years. Our daughter came up from MD to purchase a vehicle from them. Their prices beats other dealers. The buying experience is EXCELLENT. Highly recommend.

etterhill

Nov 24, 2012

My husband and I can't say enough about about our "salesman", Daniel Gaither! I put that in quotes because Daniel never presented himself as a "salesman" to us, or at least not in the often derogatory use of the word. Often very skeptical of car salesman, it didn't take but a few minutes of talking to Daniel and you can tell he is a very honest and genuine person. He put us so much at ease that I know we would come back to this dealership in the future, not as much because we are diehard Toyota Nissan fans, but because dealing with a person with honesty and integrity IS important to us! We also know from prior experience that Eric Herzog feels the same way we do about the importance of honesty and that experience is what brought us back to Fitzgerald to look for a vehicle this time... although we did go to several other dealerships and spoke to several other salesman at those dealerships before deciding on purchasing a vehicle this time, our experience with Daniel solidified our decision to buy from Fitzgerald. To us, the whole decision to buy rests on our impression of the sales associate and Daniel Gaither impressed us like no other! Thank you Daniel and thank you Eric!

DavidSentz

Nov 22, 2012

We purchased a new Camry SE Limited Edition for my Wife. Our buying experience was amount the best we ever had. Daniel Gaither is a sales person that We would recomend to anyone. A very nice gentleman to work with. The dealership was fair on our trade. Their website that gives you the actual price of a vehicle really helps on getting a fair price up front. This was the most painless buying experience we ever had. We have purchased over 35 vehicles over the years and we know good and bad dealers. And Daniel would be a top rated saleman. Very helpfull and does not try and talk you into things you do not want or need. Thank You Dave and Sue

abepugh

Nov 11, 2012

I leased a new Nissan leaf. It was the easiest dealership I have ever worked with. The price was what they said and I was in and out in about an hour.

dlynn1976

Nov 5, 2012

I wanted to get a new car but not for a couple of months. I did take a Toyota Prius for a ride and loved it. I ask Daniel to watch the car for me. he would call me and ask if still interested. I said yes and ask if the price dropped. He let me know that the price did drop and I said I would be over to buy it. After I purchased the car, he spent so much time with me going over all the electronics, helping me with programing. Went over ever detail inside the car. I was so impressed how much he knew about this car.He was a great help and he made sure I did understand how to do all the things he went over with me.

ViAz

Nov 3, 2012

I used to be involved in the automotive business and I must say that this is a first rate dealership. The sales staff was very friendly and offered no pressure during the car buying process. Simply put, go to Fitzgerald Nissan if you want the best price and the easiest car buying experience you could ask for.

kh1148

Nov 2, 2012

This was my first car buying experience. Throughout the whole process, everyone I dealt with was so friendly and willing to help me. I called many times with questions prior to choosing a vehicle, and always received the help/guidance I needed to help me make the right choice. Every part of my car search and eventual purchase was so smooth and very professional. I absolutely love the car I purchased! Thank you for everything.

llamamama

Oct 18, 2012

The dealership responded to our internet inquiry quickly and effectively. Daniel and Eric were pleasant, professional and helpful in getting us the Nissan Frontier we wanted. AND we left with a full tank of gas! This is the kind of business and people we would prefer to deal with, hands-down. Charles and Sue Mellott

jay.robinson

Oct 15, 2012

We went to the dealership to test drive a used vehicle. The sales associate, Daniel Gaither, greeted us and allowed us to test drive the vehicle with no pressure. This was the first time my son was purchasing a vehicle. Mr. Gaither was patient with my son and made him feel appreciate. We brought his mother back a couple days later to test drive the vehicle again. Mr. Gaither showed us several used vehicles and some new vehicles. He showed my son that he could have a new vehicle for just a couple thousand more than he would be paying for the used vehicle. Mr. Gaither was very patient with my son and treated him like an adult even though he is young. Mr. Gaither is the reason my son was able to purchase his first new vehicle. The finance manager, Eric Sheffer, made us feel very relaxed. He dealt with us on a personal level and didn't make it just a business transaction. We were getting ready to go on a family vacation and would be able to complete the purchase transaction for a week. Mr. Sheffer worked everything out and had all of the paperwork completed for our return. This made the transaction very smooth. His willingness to delay the purchase transaction was very appreciated. He also made the transaction seamless by matching the APR of the bank where my son was pre-approved. I would recommend Daniel Gaither, Eric Sheffer and the Fitzgerald Chambersburg Auto Mall for your new or used vehicle purchase. It was a great atmosphere, no pressure, and the transaction went very smoothly.

kharget

Oct 8, 2012

The employees at Fitzgerald Chambersburg Auto Mall were very friendly and helpful! They made My fiance and I's first car buying experience very pleasant. Brad was patient with us as we decided on what we wanted to do and we did not feel pressured into the sale at all. Jelyn was friendly and helpful, and Eric was also great to work with when it came time to get down to the paperwork! We are very happy and will definitely consider Fitzgerald in the future and recommend them to our friends, Thank you!Kenneth & JoLynn

nissanf

Oct 8, 2012

Pat and Eric worked with us to make this puchase very quick and easy when we were finally ready to buy. They held the vehicle that we were interested in for approximately 3 weeks until we sold our vehicle. We appreciated that very much.

brown6489

Oct 6, 2012

This was the first car I have ever purchased and I had so many questions and concerns going into my purchase. The team at Fitzgerald answered every question I had with respect and professionalism. I went in there purchasing a vehicle and when I left I was so overwhelmed at the Customer Service and aid I received, that I know I purchased more than just the vehicle, I was purchasing quality service and assurance. I left the dealer with so much confidence and was very excited that I made the right purchase when I purchased my brand new 2013 Scion Tc. The scariest moment for me was the financial situation and amoutn of financial information, but that fear was easily calmed once they took as much time as I needed to understand it all.

FasterPastor

Oct 5, 2012

My wife and I have dealt with a lot of car dealers over my 65 years and Fitzgerald Auto Mall is the most professional yet friendly. Both Pablo and Eric did everything in their power to make our visit pleasant and rewarding. I would encourage anyone looking to buy a used car to give Fitzgerald's Auto Mall an opportunity before you buy elsewhere.

ambermmeyers

Oct 1, 2012

I have dealt with Mike and Eric for years. Mike is always very personable and easy to talk to. He answers my questions and is very understanding. He is also very knowledgable and doesnt beat around the bush. I keep coming back to him because I really enjoy dealing with him. This is my first experience with Keith but he was wonderful as well. Eric is also very personable and helpful. He always has everything ready and makes the experience as quick and enjoyable as possible. These guys are a stand up act and I would reccomend them to anyone.

coppleearl

Sep 30, 2012

we had excellent service. it was extremely promt,courteous and professional..should we be in the market again, checking in with this dealership is first on the list..

Camry lover!

Sep 28, 2012

Wonderful dealership! They even brought in a new car from a competitor because I wanted red! Nathan Kipley and Mike White were a dream to work with! They worked really hard to make sure we got what we wanted and they got our business. We will definitely buy from them again! They have gained a lifelong customer in us!

alyssamay

Sep 22, 2012

Mike was very friendly, sooo funny, and very knowledgable. Would recommend him as a sales person to anyone looking for a new car or truck.

nancyc

Sep 9, 2012

Nathan done an excellent job, when we purchased our new camry. He was very thorough in explaining everything, and even set up my phone for me. I would highly reccomend him to anyone purchasing a vehicle. Thanks again Nathan and we really like the car!!!!

C0untryG1rl1989

Sep 6, 2012

All of these gentlemen were very knowledgeable and very friendly. They answered all of my questions and addressed all of my concerns regarding the car. I'm a recent college graduate and have started paying student loans so I was really looking to keep my payments down around a certain amount and was originally a little above that. I almost didn't get the car because of that. But Eric really helped in keeping the price down to where I needed which was great. I really appreciate all the hard work and information they provided to help me get my car.

rita.f.adams

Aug 23, 2012

My husband and I stopped in late 8/17/12 looking for a new 2012 Corolla. Nathan Kipley was very helpful with assisting us. He showed us a book of the choices. The color we wanted was not on the lot so he went to Mike White for a solution. They both started searching other dealerships for the one we wanted. On Saturday morning I received a call from Mike stating our vehicle had been located and he would go for it first thing Monday morning. Later on Monday he made us aware that it was on the lot and ready to see. My husband made arrangements for us to come up on Wednesday and complete the paperwork. He arrived 30 minutes before I did. I came over from work and Eric had completed all the paperwork except for my signature. I returned back to work quickly driving Momma's new car. LOL They were very prompt and friendly. Nathan even setup my bluetooth before I left. This is our third new Corolla from Fitzgerald and we could not be more satisified. Thank you guys. Your the greatest!!

dshetter

Aug 22, 2012

Very pleased with all aspects of Fitzgerald Toyota. Great price, helpful staff and top of the line trade-in value. I would highly recommend this dealership.

deb glass

Aug 10, 2012

We were looking for another vehicle. I recommended looking at a Scion FR-S. My girlfriend liked the looks of the Scion tc. We stopped at Fitzgerald to look at the Scion tc, only to find out, they sold that particular vehicle. They had a 2012 Scion tc on the used car lot, but it was a manual transmission. Deborah wanted an automatic transmission. Mike showed us other vehicles, but she had her mind set on a Scion tc automatic. Mike worked very hard to find one for us. Mike called us, and we came in for a test drive. Deborah was hooked on this vehicle. Everybody at the dealership was very friendly and helpful. We are very happy with vehicle. Thank you very much.

CP01960

Jul 29, 2012

My husband & I first learned about Fitzgerald in May of 2003. We visited them and purchased our first new Toyota from them. In the next 9 years, we have purchased 4 additional used vehicles (not all Toyotas). We have always been impressed with the service and quailty of the dealership. They do an overall check of all their used vehicles. We have never had problems with any of the 4 used vehicles. The employees are very friendly and make car buying very enjoyable. They never pressure you into anything. They don't use scare tactics to get you to buy from them. We have recommended them to two friends who have also purchased vehicles from them. In regards to the vehicle we just purchased, Pat Lindsay kept us informed of what was going on while the did their "check" of the vehicle. He let us know what they needed to fix and when we could test drive it. Eric Sheffer made the financing process very painless and comfortable. We will continue to purchase our vehicles from Fitzgerald becuse it is nice to find a dealership that you feel comfortable talking to and trust.

lroth343

Jul 24, 2012

I gave this rating because the employees were very helpful and friendly. The car I bought was a good deal. Very good service from both of the men that assited me with buying the car.

leyler

Jul 13, 2012

We appreciated the experience and professionalism of the staff here. Would love to have a Fitzgerald Auto Mall in the Gettysburg, PA area. Thank you.

smithcon

Jul 13, 2012

I would like to say that Daniel Gaither made the purchase of my new vehicle a pleasure. Many times my husband and I have encountered pushy and rude salesmen. Mr. Gaither was friendly and very professional. I would definitely purchase another vehicle with him as my salesman.

atasker

Jul 11, 2012

This dealership is honest and provides prices up front with no hidden costs or surprises. We did not feel pressured into buying. However, after checking around all dealerships within an hour and a half from us, FitzMall was by far the best price! Brad, sales employee was very prompt answering all email correspondents before making the 6 hour round trip drive. He went out of his way to provide excellent customer service. Andy, in the finance dept. was pleasant to also work with! He did not pressure us into additional warranties, etc. but did make us aware of each that were offered.

feb1399

Jul 11, 2012

I would highly reccomend Daniel as a sales rep for you company. He is very sincere with his customers. I would surely tell others who are looking for automobile to seek out Daniel. It has been a pleasure dealing with him.

cjstepha

Jul 10, 2012

We bought a car for my daughter and had a great experience. What I really appreciated was the no pressure sales. We have bought several cars from Fitzgerald and will continue to do so in the future. Daniel made car buying a pleasure.

JTB1

Jul 10, 2012

Working with Daniel Gaither was a pleasure! Our Camry was previously ordered but was just what we were looking for. From our initial conversation with Daniel until delivery was about 4 weeks and he kept us informed every step of the way. The price was fair and our overall buying experience was great! I would highly recommend Daniel and Fitzgerald Auto Mall for your next vehicle.

Tony Lucci

Jul 8, 2012

What a pleasant experience!!! My son and I were looking to purchase a Nissan Sentra and had looked at several dealers including one in our home town just 5 minutes away. I decided to look at the Fitzmall Web site and was happy to see that they had a Nissan dealer in Chambersburg, PA. After looking on the web site I sent an email for the dealer to contact me. I was contacted by Mr. Pablo Pagan and he confirmed the information and pricing. We made the trip the next day to meet with Mr. Pagan. Once we met, I found him to be very easygoing and attentive to our needs. He showed us several cars that were available and within our budget. I decided to buy from him that day and we drove away with the car the same day. There was no pushy attitude and no attempt to pressure us into a different vehicle as other dealers had tried. Even though we were buying an entry level automobile we were treated with respect. I can honestly say that I will recommend your dealership to friends and relatives. The one hour drive is well worth it.

wvfortiers

Jul 7, 2012

Well, if only I could give these 4 employees a higher number than a 5; they were awesome! Our experience at Fitzgerald was wonderful. My husband and I were in the market for two new cars and had done our homework regarding what we wanted and what we wanted to pay. We finally walked into Fitzgerald and they managed to give us everything we wanted. Daniel was so nice; the best salesperson I have ever come across. Everyone was very accommodating and made us feel like they didn't need to be anywhere but there to help us with the process of buying our cars, no matter what the time or how late it got! Our experience was very similar to others--no hassles, no haggling, no pressure. The prices can't be beat. All in all, it was an outstanding car buying experience. Will definitely recommend this dealership to family and friends.

Beth Bidle

Jul 6, 2012

We were shopping for a car for about a week solid. I'm sure we test drove about 25 cars/crossovers. We went to younger toyota in Hagerstown and I couldn't deal there. So a friend told my about the dealership. When we drove up to the dealership we were expecting a heard of salesman running out into the parking lot. That was not the case. They actually gave us about 10 minutes to look around. (total shock) There were two venza that we were interested in so Daniel pulled them both up to the showroom. We took one for a test driver expecting him to be in the back of the car telling us which route we had to go.... Not the case, when we questioned him about this he told us that he had my license and the trade in as long as we were back by closing. We were totally shocked because when we test drove in Maryland we had a "guide" and a route that had to be followed. As we were test driving the car he we getting a appraisel on the trade in. Daniel was always two steps ahead of the game. After signing all the financing papers he took us out to the car and showed us how everything worked. Daniel told us if we had any questions after we got home not to hestiate to call him. If he didn't know the answer he would find the answer for us. He was a great pleasure to deal with and had a great personnality. We would recommend him to any of our friend or family. Oh by the way the car was a great bonus too..Thanks Beth

pvilma68

Jul 4, 2012

my experice was great. All i did was wal i and he wanted to sell me a nissan sentra 2.0 black no matter what the cause.

Debra Rich

Jul 1, 2012

Great cars at a great price. They know the meaning of "customer service." We will definitely be back and recommend them to our friends! It is really worth the 50 mile drive from Harrisburg. They gave us thousands more for our trades than dealers in our immediate area. They didn't try to talk us into or out of anything. Every department went out of their way to help us. We are especially thankful for Daniel Gaither and Mike White.

egshea

Jun 29, 2012

The dealer was incredibly fairly priced. I was able to get an "out the door" price emailed to me within a couple hours of submitting my request, even though I was from out of state (so not their usual tax, title, and licensing procedure).Their hours (9-9) gave me plenty of flexibility to come by. The staff were all super-nice and friendly without being pushy at all. Overall it was a great experience and I would totally recommend them to friends and family despite being a couple hours away. Yes, their price was THAT good.

huntinoz

Jun 24, 2012

Pat Lindsay was an outstanding sales person. He was interested in finding the car we wanted at a fair price. Eric Sheffer was super in the finance area and did not push anything on us. Michael White tried very hard to locate the exact vechicle we wanted. Great car buying experience.

Ricar

May 15, 2012

I bought a car 5 days ago and was not delivered due to that the door power locks needed to be repaired/replaced. The car was promised to be delivered the next day (Friday), I received a call the next day explaining that the part had not arrived and that the car would be ready the next day (Saturday). Saturday I received a call that the part did not arrive but the car would be ready Monday. Monday I received another call (different rep) stating that the car is not ready due to that the part did not arrive and the car will be ready tomorrow (Tuesday). It is Tuesday and I just an email asking at what time the car will be ready since I have not received any calls today.

notapplicable

Feb 26, 2012

Went to Fitzgerald Toyota in Chambersburg, PA because they're local. Had a very poor experience. The salesperson (Eric) was unable to answer my questions, kept running away from his desk to "look for things", and wanted me to buy a different type of truck than what I wanted. Finally he told me he'd call me in a week and he'd have what I was looking for in stock. That was one month ago - no phone call; no follow-up. I bought my truck from a different Toyota dealership.

not applicable

Feb 18, 2012

finding a vehicle was easy. buying process took over two hours with no consideration for my appointment time.vehicle was not cleaned/detailed as promised and was given a half tank of fuel.not accewptable for the purchase of a 2o,ooo + vehicle. tradein price prior received was not honored. sales manager was not polite. after i signed the purchase agreement told me i had to take vehicle off lot and then bring it back for cleaning because it was a liability.

northal

Feb 17, 2012

I called and talked to Pablo concerning a used pickup. We setup a time to meet him at the dealership, and he was very friendly and made the truck buying experience an enjoyable one for my wife and I. He and Josh (sales manager) worked up a deal for a trade in for our truck. Never once did they comment about any negative things concerning our trade in, which a lot of times car salesman will say why the vehicle one is trading is not of great value. Pablo and Josh's first price was not quite where we wanted to be. I told them what I was expecting, and sure enough they worked with us on the price; and we made a deal. This is our second time of purchasing from Fitzgerald in Chambersburg, and both times have been pleasant. I highly recommend Pablo and Josh for a pleasant car buying experience.

RDgraFX

Jul 15, 2011

Tech damaged vehicle during service and ignored. Found damage after leaving dealership. Dealership repaired vehicle, however, did not even offer an oil change as compensation. Shop facilities below par compared to other Toyota dealers. Trade-in value non-negotiable and less than other dealers.

VersaGurl

Jun 1, 2011

Great overall experience with Chambersburg Fitzgerald. I was already stressed about having to buy a car, but Terry made it very easy for me. He was very helpful, friendly and made me feel at ease, even cracking little jokes (Fat guy in a little car), love it!!!!However, after my great experience with Chambersburg location. I had a not so great experience with the Frederick location. They called to make sure I made out ok, and when I asked about my tags, I was transferred to three different people and 30 minutes into the conversation, after being cut off numerous time. I finally was told they were being sent to my house. They really should be on top of their game.

TamikaFitz

May 16, 2011

Mr. McCleod was great to work with. He helped find the car of my dreams and would not let me settle for less (although at times I wanted to). He has excellent customer service. He represented the company well, I would reccomend the company to others and I would definately come back in the future.

volly

May 14, 2011

My overall experience with Fitzgerald Toyota was exceptional. The process was very straightforward. No bull such as "What will it take to put you in this car today?" The internet price was not sullied with additional fees, etc. My only disappointment was that neither Terry or his manager knew that replacing the donut spare with a full-size tire was a legitimate option. However, other than that and a bit of delay in the paperwork, I was very satisfied with the purchase procedure. I would definitely recommend this dealer to potential buyers. I admit I was ready to pursue a purchase in Harrisburg and was pleasently surprised to find I could buy locally at a great price.By the way, I have had one knee and two hip operations in the last year and had not driven in two years. I am now back to driving and find my new Camry a complete joy to handle. Toyota has done it again. (This is my eighth Camry and my tenth Toyota. I started with a Tercel.)

cbrooksfjcruiser

May 2, 2011

Many thanks to Eric Kendall, Derek Mann and Mark Moline for making the car buying experience a pleasant one! Looking forward to doing business with you again and even though I live in Harrisburg, I've decided to have my service done at the dealership as well. A special thanks to Mark for going the extra mile in wrapping things up on the day I picked up my vehicle. Somebody owes him lunch! Hope everyone enjoyed the donuts! Great team work, guys! See you soon...Craig

rosebellmiller

May 1, 2011

I purchased a 2010 Nissan Altima from Fitzgerald Nissan and salesman Terry McLeod in November 2010. We had such a great experience and we were so impressed with Terry and the team at Fitzgerald Nissan that we decided to buy another Nissan Altima for my wife on April 29, 2011. I live in York, PA, about an hour and a half away (80 miles) from Fitzgerald Nissan, which is located in Chambersburg, PA. Terry was able to do all of the negotiating over the telephone, with an off-site appraisal, credit approval, etc. When we arrived at Fitzgerald to pick up our new 2011 Nissan Altima, Terry had all the paperwork ready to go and the car was spotless. He explained everything to us and filled the car up with gas. He even bought me a soda! Derek Mann, the finance guy was very low-pressure. He explained the various extended warranties to us in language that we could understand and he did not get upset when we told him we were not interested. We were also very excited about the low prices that Fitzgerald offers. They focus on sales volume and are able to offer lower prices than any local competitor we could fine. This does not take away from the quality of the service offered. In fact, this is by far the best service I've ever had at a car dealership. My wife and I previously drove a Honda and GM vehicles, respectively, but now we're Nissan fans for life. We'll never deal with another car car dealer now that we've found Terry McLeod and Fitzgerald Nissan.

chrismerk

Apr 25, 2011

My husband and I spent a pleasant afternoon at Fitzgerald's of Chanbersburg purchasing a new Versa. Everyone was very friendly and helpful. Terry McLeod, with his friendly and helpful manner, helped make what can sometimes be a harrowing experience very pleasant. We will definately purchase from them again and will highly recommend Fitzgerald's, especially Terry, to our family and friends!

drleik70

Apr 25, 2011

Excellent dealership. Terry and Jesse made the process smooth, fast, painless and even enjoyable. I will definitely purchase from this dealership again! This is the second car I bought from a Fitzgerald dealership and both experiences were excellent!!

kirkpatj

Apr 23, 2011

Purchase of new vehicle made very easy. Also, they took care of our used vehicle which is being sold privately to a friend. Can't ask for any better service. Dealership is extremely busy which says a lot about the dealership.Great experience dealing with Fitzgerald.

CarolineMM

Apr 22, 2011

They had the lowest price on new cars out of anywhere else I looked. The location was easy to get to. The employees knew what they were talking about and were helpful and honest with their suggestions. Over all a good experience and I love my new car. I would recommend them to anyone looking for a new car!

dendiet

Apr 22, 2011

I went to look at a new Titan and ended up buying it the same day. There was no kind of buying pressure what so ever. And whe I did purchase it I was in and out in 2 hours. The staff was extremely friendly and did everything for you that you needed. The price of the Titan was $4000 cheaper than another Nissan dealer where I live closer to. So the 25 mile drive to Fitzgerald was well worth the trip. I recommeneded this dealer to my family and all my friends.

mommythompson3

Apr 20, 2011

My husband and I were in the market for a Nissan Frontier and found exactly what we were looking for and the price we wanted at Fitzgerald. Our vehicle buying experience was the best we have ever had because of two employees who did everything they could to make sure our experience was a pleasant one. Our salesman was Jesse Lee and he was so friendly and helpful. We werent able to get to the dealership until after 7pm and even though closing time was soon approaching he was very patient about our indecisiviness on choosing a new or used vehicle. By time we had chosen our vehicle it was 9pm, closing time. My husband and I would have gladly come back the next day to finalize the sale, but he and Derek Mann GRACIOUSLY stayed until almost 10pm to finalize our sale so we could drive home with our truck the same night because we were coming from Gettysburg and they wanted to save us time. Both men were so friendly and went out of their way to make sure our vehicle buying experience was a good one. We truly appreciate those two men staying behind that night to finalize our purchase so that we didn't have to come back the next day. They weren't in a hurry to get home even though they had already put in a 12 hour day. It's nice to know there are still people out there like Jesse and Derek who will treat you with respect and go out of their way for you. We will absoultely recommend this dealership to anyone we know interested in buying a vehicle and send them Jesse and Derek's way! Thank you so much for making our vehicle buying experience the best one we have ever had! And thank you to Fitzgerald for employing such cordial and helpful employees, every company should be so lucky to have two such exceptional people working for them! Thank you again!

Linda#33

Apr 18, 2011

My husband and I have purchased many cars and never ever been treated so well from start to finish.The minute we drove into the lot we were treated with respect. Shortly after arriving in the parking lot there was Brian asking if he could help us. We were looking for a used Nissan Frontier/4 X 4, etc.I was amazed at how many Nissan trucks in great shape to pick from. Brian went to pick up some keys so we could drive 3 out of the 5; which I thought was great so we didn't have to wait for him to go back and forth inside to get other keys.My husband picked out a truck to test drive and decided he loved it.Once inside we were offered drinks and even pop corn. Pop corn is a fantastic thing to give children to occupy them while the parents are signing papers etc.It did not take long after that to get all the paperwork taken care of. Then Brian walked us over to Derek for the financial end.Derek was great to work with. Very cordial and also treated us with respect.Everyone we had come into contact at your dealership were extremely friendly.The funny part, which wasn't at the time, we had just left a dealership up the road from yours. We were already to sign the papers for a Nissan/Frontier 4x4 but were kept waiting one hour after we had told them we would be there at precisely 5:00 p.m.My husband talked to the sales manager that we had been waiting an hour and the sales manager then told my husband that you kept us waiting an hour last night! It took my husband longer to get home that night from VA where he works then the trafic was bad on Rt 30.Needless to say, this did not set well with us. Many other disrespectful'words' were said from the sales manager and we then told them we will NOT be buying the truck!Thank you for everything, Brian and Derek, and all we came into contact at your fantastic dealership.Sincerely,Linda Calhoun

wood481

Apr 16, 2011

These guys are the greatest bunch of guys to work with! With no exceptions! When I stopped by to check to see if they had a 2011 Prius in stock, it was the best decision I had made in a new car purchase. I had previously ordered a Prius from a local dealer where I live and the had quoted me the MSRP with no exceptions. I walked in and talked with Brad Newman and right off the bat they gave me a better price and the color that I wanted without hesitation. That just reminded me of why I had been a customer of Fitzgerald for 20 years now. This is my 6th vehicle I have bought from the auto group, it was so relaxed and easy going with no pressure. The other dealership I was at had a great sales person but the sales manager was the "typical car salesman". He hid in a room and when I tried to talk with him he only made a brief comment and went back to his room. But not at Fitzgerald, John Hammond was very open with me showed me some things about the current availability of the Prius, due to the tragedy in Japan. John was great and easy to talk to and very accessible which is hard to find at some car dealers. Also Eric Hammond in finance was also very easy to talk too and I got the straight answers. Everyone at the dealership made me feel at home again and realized exactly why I have been coming back to Fitzgerald for so many years and will continue in the future. I want to say that the reason I didn't go to them in the first place is that I had moved away from the area and they are 40 miles away now. But I happened to be in the area and stopped by and it's the best decision I made. I want to say that if you go to them you won't be disappointed, this is the best group of people to deal with that I have ever met. Trust me I have been to allot of dealerships, my Father trades every 1 1/2 years and lives down south, I've been with him on numerous deals and we go from dealership to dealership. Thanks Guy! All of you! And for all those reading this please give these guys a shot, I don't think you will be disappointed and thank you Jack Fitzgerald for being the type of dealership people can trust!

lisalobos

Apr 13, 2011

This was the easiest and best leasing experience we've had! Rob was friendly, knowledgeable, and easy to work with. We handled most of the details over the phone and email, and it was so easy. You can't beat the price, and we got a great car for the money! I highly recommend Rob and Fitz Nissan.

descendent

Apr 9, 2011

Mike was awesome, he and the business manager worked their magic to get a deal that worked for us. When Mike brought around the car for me to test drive, he went out of his way to make sure my favorite radio station was playing. It was a small gesture, but it went a long way since he went out of his way and remembered that I like the station. The dealership made sure the car was clean and ready for me to drive home. Mike even sat in the car and had a laugh with me while setting up the bluetooth controls in the car. Good times

psumcnew

Apr 8, 2011

I've dealt with John for the past 15 years or so. I've visited other times looking for a vehicle and have bought elsewhere over that time but always end up coming back to John. The dealership is great to deal with and I always know what to expect when I walk through the door. I get wonderful service and when I do leave without buying, I know I can go back the next time and be treated just as great. I would highly recommend dealing with John and Fitzgerald.

EricaDiehl

Apr 6, 2011

This is the second time that my husband and I have purchased a vehicle from Fitzgerald Toyota. We were SUPER impressed by Bill Barling on our initial experience with Fitzgerald and he did nothing to disappoint the second go round, as he gave us a great deal on a new Toyota. Fitzgerald is very lucky to have him on their team! Our salesman, Brian Robinson, went the EXTRA mile to make sure that everything was handled properly and we are grateful to him for that. We will definitely recommend Fitzgerald Toyota to our friends and family.

cindyk1

Apr 5, 2011

Shane made us feel comfortable with all our questions and was fine when we said we wanted to go home to discuss everything we talked about and also the papers he gave us to go over...never did he pressure us...he didn't have to...his personality and his expert advice really sold my husband...who is really skeptical about things ....we enjoyed buying the car...no hassle...everything went the way it should....we would definitely buy from Fitzsgerald again...from Shane.....we have five children two Shanes age and it was so easy to relate to him.....He is a great salesperson....and I am not saying this just for this review...if you would call I would take time to tell you the same.....later when Shane took us over to meet Derrick he told us everything about the warranty which he really explained very well and made us feel comfortable..another quality person ...both of them spoke about their families and where they came from ...they were not just salesmen..they are now our friends....and we thank them for their time........by the way I LOVE my car....Cindy and Mel Kendall

jkaracz

Apr 3, 2011

My Wife and i decided to get a new car and looked at prices at both Fitzgerald and at another dealer that my wife had purchased a car prior to this sale. The prices at the other dealer were as much as 5000 dollars higher than Fitzgerald, plus their sales person where just plain rude and pushing. Pablo and Eric were both great and very easy to work with and laid out all our options for us and did not apply any pressure either way for a sale.

dpiper13

Mar 27, 2011

I had an '02 Buick Rendezvous (which I traded in) that blew a head gasket so I was in desperate need of a new car. I shopped around Chambersburg a little bit, and the last place I looked was at Fitzgerald! Marty Manning came out to talk to me and I told him what I was interested in buying. He showed me a 2007 Pontiac G6 that was in the shop being worked on because it was just traded in. I fell in love with the car. The next day I drove back up to Chambersburg and test drove it with my friend. I loved it even more! Even though I knew I was getting the '07 G6, I looked on fitzmall.com to search their inventory. The site was extremely easy to navigate. Marty did everything he could to make this sale go smoothly. He was very dedicated. I kept in contact with him throughout the week via email and phone calls. When I found a co-signer for my loan, Marty submitted the credit application and we were up there the following morning to sign paperwork! While we were waiting for Derek Mann to get all of the papers ready, Marty gave me a tour and introduced me to the employees that I would need to talk to if I ever encountered a problem. It took about 20 minutes to sign the papers and I was out the door in my G6! Derek was very thorough in explaining the different papers I had to sign. This was my first dealership experience and I must say, it was wonderful! Their customer service is amazing! Thank you for everything!!

pcbryner

Mar 26, 2011

Our interactions with both Eric and Derek were very pleasant. They were both very accommodating to some last minute changes we needed to make. They spent time helping us work through our process of decision-making and made every effort to address any questions or confusion which we may have had. Both fine young gentlemen with whom you enjoy conversing! John and Peg Bryner

guitar_guy

Mar 25, 2011

My wife and I were looking for a 2011 Nissan Altima Coupe. We live in Alexandria, VA and visited a number of local dealers. Including Sheehy Nissan in Springfield, VA (oops..I said their name...). Though the price at Sheehy wasn't bad, we found the sales representative to be arrogant and inflexible. Therefore we decided to look elsewhere. I'd heard ads on the radio for Fitzgerald Auto Mall and decided to call them. Let me tell you, I'm glad I did. They put me in touch with Fitzgerald Chambersburg Nissan in Chambersburg PA. I could not have expected a better car buying experience. Pablo Pagan, our sales representative was accommodating in every way. He not only gave us a better price, but he had the car delivered to our home in VA.I can honestly say that for all future new car purchases, we will go Fitzgerald Auto Mall first.

jumbojimbo

Mar 24, 2011

I found the Fitzgerald dealerships through the internet and was initially attracted by the price and no-haggle process. The purchase process was painless. No hassles, no tricks, no add-on extras.I tried to work with a local Ohio dealer who was able to get somewhat close on price, but they still tried some add-on tricks. In the end I was not comfortable with how I was treated.There were no tricks at Fitzgerald and it was worth the drive from Ohio to PA to pick the truck up. Terry was extremely helpful and patient with my requests. The entire process was very smooth without any headaches or surprises.The prices are great, but the service and atmosphere are even better. This is by far the best car buying experience I have ever had.

tesh

Mar 8, 2011

I live several hours from the dealership but Terry was able to answer ALL of my questions and then arrange delivery to a FITZ 15 minutes from me. The transaction was was smooth and Terry was always available. This is my second purchase from this dealership even though I live three hrs away. It is worth it.

Bakerswope

Mar 5, 2011

My car broke down last week and my fiance' and I were not sure if we could even get approved for a loan to buy a vehicle. We went to Fitzgerald to see what they had to offer and Pablo and Eric somehow got us a really nice, dependable Toyota Camry to drive away in. The staff at Fitzgerald were awesome!! We felt very comfortable and they did not pressure us at all. I highly recommend Pablo, Eric and all the guys at Fitzgerald. Thanks Guys!!!

meg8

Mar 5, 2011

There are many reasons why I would buy from this dealership again but the main reason would be Terry M. I can tell you as a salesman myself that I have never had a better experience buying a car then this one. Terry was the best and went over what I normal salesman would have to do. Terry and I emailed each other over 150 times!!!! He wanted to make sure I was getting the best price and the best service. Even to the point that he emailed me on his days off. He even went to another dealership to get the car I wanted. There is nothing Terry can't do to get you the car you want. Everyone at Fitz was very friendly and helpful. We even got my father -in- law's car serviced while I was doing my deal. I search the whole east coast for my camry and still came back to the real people with real prices. If you don't give Terry a chance to earn your business you are the one making the mistake! Give him a call today! Terry M. aka Big Mac.

hkkay27

Feb 23, 2011

I resently went looking for a new vehicle and I went to Toyota Fitzgerald and we sat down with Terry, he was a great help we test drove a few cars found the one I liked and he started working his magic from there. He was easy to work with and kept us laughing though the whole car buying process. Terry made us feel like friends and not just a dollar bill. I am really happy with my new car and I would like to recommend Terry Mcleod to anyone out there looking to buy a good used car. Heather from Chambersburg, Pa

snholler

Feb 23, 2011

Everyone I worked with provided excellent customer service, my husband and I felt very comfortable at the dealer ship. I hate dealing with all the paperwork and back and forth when purchasing a new car, but purchasing my new Rogue was a good experience. We were introduced to several people involved in the purchase and all were very friendly. Options were explained by the accessory manager and the finance manager, never did I feel pressured. They all did a great job and I can see why they were so busy when I was there.

cheeto101

Feb 22, 2011

This dealership was outstanding. I went there on a Saturday and it was as busy as I have ever seen one. Everyone was as helpful and curtious as I would expect. To top it off I was buying a GMC product and NOT a Toyota or Nissan. They treated me with respect like I had been a customer of their's for years and years. I would greatly reccommend Fitz Toyota/Nissan to everyone thinking about a vehicle purchase...either new or used. I will without a doubt be checking with Fitz for my next vehicle purchase.

allenleisher

Feb 20, 2011

I recently bought a used dodge stratus from Terry at fitz toyota in chambersburg, I would like to thank him and the whole company for standing behind their products even if i did buy an inexpensive used car compared to spending a lot more money on a new car. I was so impressed with Terry and his customer sales service that i introduced him to my girlfriend who I know needed a new car. she bought a new suv and i got a used car all in about the same week with little hassle in any way. I would recommend Terry and Fitz way to everyone if you want a good car from a company.

tamackey

Jan 29, 2011

My husband and I recently purchased a 2009 Dodge Caliber from this dealership. The service was wonderful and the employees went out of their way to assist us despite the snowy weather. Mike was very helpful in answering questions, keeping us occupied, and delayed his lunch break in order to help us with our new purchase. We also would like to thank the finance department for their assistance at getting us a low interest rate car loan. The Mike, the accessories guru, was a big help at showing us where we order a trunk liner and spare key. Although we had to wait for a few hours, we enjoyed our car buying experience and look forward to working with Fitzgerald Toyota in Chambersburg again. Again thank you for all of your help in making our vehicle purchase easy and fun!

windoor

Jan 28, 2011

I have purchase many new vehicles over the years and have always dreaded the process. Never have I enjoyed the experience and it always took hours to complete, with pushy salesman always trying to sell you something extra. I called Fitzgerald Chambersburg Toyota and spoke to Mike White about my needs and wants. I had already chose a vehicle on line and asked Mike if he could confirm the bottom line cost and have the vehicle ready for me when I came in. I wanted to inspect the vehicle and if all is well, drive it away with minimum hassle. Im pleased to say this dealership met, and exceeded all of my expectations. This was truly, the first time for me that the salesman did what he said he would do and I was gone with my new Toyota in less than an hour. Truly refreshing. David

ACBrant

Jan 25, 2011

My husband and I went into Fitzgerald Toyota this past Saturday looking for a specific car. What struck me immediately was the laid back atmosphere of the dealership. I always expect to be immediately pressured when visiting a dealership - that was not the case at Fitzgerald. We spoke with Pablo Pagan, one of the salesmen. Pablo was incredibly friendly, genuine and receptive to our needs. He did not pressure us in any way to buy. My husband and I are expecting our first child in May, and we had a relatively low budget in mind for our purchase. I was worried that we would be pressured into something much more expensive, but that was not the case at all. Pable spent time looking for the car we thought we wanted, and in the price range we specified. After discussing it with him, we ended up looking at a different Toyota model than we had planned on. He was more than understanding when we decided that we needed a couple of days to discuss the purchase, and graciously offered to check on a few things before we returned. When we went back the following Monday, everything was ready to go. While we ultimately purchased a different vehicle than we had planned on, it was perfect for us. Everyone we dealt with was friendly and helpful. I highly reccommend this dealership, and Pablo specifically. I will definitely return to Fitzgerald Toyota when we need to purchase another car.

anniemac

Jan 20, 2011

I had been seeking a Juke in specific color and pkg, The vehicle is very new, so availability involved some wait-time. I worked with 3 different dealerships, but the other two quickly lost interest when it became clear I wasn't going to buy whatever Juke was on their lot and give them a quick sale/commission. No so with Fitzgerald and my salesperson. Terry McLeod was excellent in his follow-up and showed his interest in my business without being too pushy - not always an easy balance to strike. Fitzgerald offered to best price as well - no other dealer could match it!Thanks Terry!

fuzzyj11

Jan 8, 2011

I was very pleased with experience at Fitzgerald Toyota. All the employees were very courteous, helpful and seemed to be thinking of my best interests during the encounter. The sales people named "Jessie" I believe and Terry McLeod were willing to stay after hours to complete the process of the sale. Even the business person and sales manager were patient to my hesitations of leasing verses purchase. Terry McLeod especially took charge and was very attentive to my wife and I and very willing to assist us in every issue.

tgalant

Jan 8, 2011

I had purchased a vehicle before at Fitzgerald Chambersburg , a 1994 Toyota 1/2 ton; had that truck for 17 years and put 300,000 miles on it, so I knew that the vehicles were dependable and reliable, thats why I returned.Mark Moline was my sales representative for the purchase of my rav 4! I was very pleased from his service. After talking w/ him for a few minutes he directed me on line to view the vehicles in my category of interest. Immediately, he found a vehicle that was fit for my needs. I was very please! He was honest, friendly, informative and knowledgable of the subject. Great sales help! He actually drove the vehicle to my house to drop it off on the day I purchased it! WOW!Thanks Mark and crew, Keep up the Great work.

joannvittorelli

Dec 15, 2010

Although I live in NY I prefer to buy from Fitzmall. There is no bargaining just an upfront no bait and switch price. They also delivered the car to my door by 2 fine gentlemen. My salesman, Mr.Mcleod, was most helpful EVEN after I bought the car.I hope I don't need to buy another car soon but if I or anyone else in my family or friends does I will surely return to the Fitzmall.thank you for honest service.

nefoust

Dec 6, 2010

It was a pleasure doing business with Fitzgerald! Terry made this whole car-buying experience so easy and comfortable! His patience and willingness to listen and understand our concerns was awesome! I really appreciate Terry and the dealership's time. Terry even stayed late to help me get into my new car - which (by the way) I love so far. I've already told several of my friends and co-workers what a great experience I had and will recommend Terry and Fitzgerald again in the future!

brhenry

Nov 30, 2010

Josh was very helpful in the process of finding a used car. He took the time to help us find the right vehicle at a price that fit our budget. I would recommend Josh to my friends and family because of his friendliness and willingness to follow through.

brownjul

Nov 30, 2010

When I went to Fitzgerald, I just planned on looking at cars. I had no intention of purchasing one that day. After working with Mike White and looking over the vechicles and prices Fitzgerald had to offer, I felt very comfortable that I was ready to buy a car. I never felt pressured and thought everything went extremely smooth working with Mike and Derek Mann. I will return to Fitzgerald to work with them on any future purchases.

cherie68

Nov 30, 2010

I had the pleasure of dealing with Brad Newman in purchasing my new car. He made the whole experience pleasant. He was friendly, effcient and knowledgable. I wasnt sure what I wanted and Brad helped me find just what I was looking for. I very was pleased with the whole visit!

Fletcher22

Nov 30, 2010

Great experience! Very friendly and courteous dealership. My salesperson was Josh Wolfe. Josh was great to work with. He was very knowledgable and thorough with his presentation of products. Josh was patient and glad to answer any and all questions about the vehicles. He made my visit enjoyable. 2 thumbs up!!

gclem

Nov 30, 2010

This is the second vehicle we've purchased from Brad at Fitzgerald. Brad was great through the whole process. He took the time to help us find the right vehicle at a price that fit our budget. I would recommend Brad to my friends and family, and plan to shop again at Fitgerald.

Jgj

Nov 30, 2010

When I went to the dealership I was in and out. Brad took me straight to the cars in my price range and helped me choose which one was best for me. He was very friendly and interactive. The paperwork took no time. He helped me find the best car in my pricerange and that suited my needs. I will return in the future.

ksleight319

Nov 30, 2010

The Fitzgerald Dealership is the best. I have bought and leased vehicles with Fitzgerald Toyota. All three with Mike Bockstie. I bought a 2005 Scion. Leased a Toyota Corrolla (helped my father Paul Yaukey choose the car). In July 2010, I leased a 2010 RAV4. I will always contact Mike Bockstie. He has exceptional customer service and is always there when I need him to help me with all the new gadgets on my SUV. His knowledge on all the products and services is 100%. The service area at the dealership is great. I never have to wait long when dropping off my car for service. They always have enough service people working. I give all my friends, relatives, and even my clients from my job, Mike's name.

Dan Allis

Nov 29, 2010

When it came time we needed to purchase a new car, I knew right away I was going with a Toyota having owned one before. We had purchased a Toyota from Younger in Hagerstown MD, but had heard some great things about the Dealer ship in Chambersburg. The Chambersburg Dealer ship was also closer for us to get to. When we went to Fitzgerald the sales person we dealt with was Mike Bockstie. Mike was supper nice, made us feel right at home and was willing to spend as much time as we needed picking out a New Car. There was no sales pressure, we could look around, ask questions, and test drive anything we felt may have been a possibility for us. After picking out the car, Mike had the paper work drawn up in a timely manner, car was cleaned and we were on our way. I sure in the future when we are ready for the next New Car purchase we will surly be going back to Chambersburg Fitzgerald and our Sales guy will be Mike!

nutmegatron

Nov 29, 2010

Josh Wolfe went out of his way to help me purchase a new Nissan Altima with ease, even retrieving my old car for me while I was out of the country! It was easy to know what my costs would be and the staff helped me understood all the options and pricing before I made a decision. Then Josh and the rest of the crew followed though on the details of the purchase while I was traveling and made sure the car was ready for me when I got back into town. :)

rotz84

Nov 29, 2010

I bought a great used GMC Sierra from Fitzgerald. I still continue to receive exceptional customer service from the salesman, Josh Wolfe, and the service department themselves. Even though they are listed as a Toyota dealer, they sell all makes and models of cars and trucks. Anytime I have a question I knew that I could get a prompt and honest answer from Josh. He is very professional and the entire deal took a little over an hour. I could not be happier with my vehicle purchase. Thanks Josh.

snitz99

Nov 29, 2010

They gave great service even after I bought the car. The make it seem like family. I am not car buyer who believes it when people say they treat you like family but these guys and Josh did just that! I came into the dealership looking to buy a car and came out excited that I spent the money I did. The price was right and I was treated so well. I could not imagine a better way to deal with buying a new car.

grindstone

Nov 28, 2010

My wife and I started going to Fitzgerald a few years ago because of our friendship with Mike Bockstie. Mike's been great to work with...I tell him what I'm looking for as far as type of car, miles and price,and then he gives me some options to consider. When something comes along that I'm interested in, he does a lot of research on that type of vehicle and that particular vehicle, so that I feel I've received all the information I need to make a good decision. Mike is easy-going, down to earth and makes purchasing a car a good experience. We couldn't be more satisfied with the vehicles we've purchased from Mike and Fitzgerald through the years.

laallis

Nov 28, 2010

I have owned Toyotas for a long time and love them because they are dependable. When I was ready to purchase a new Toyota we chose Fitzgerald Toyota because it was closer than the other dealer in the area. But our experience made us love the dealership for many other reasons. While my husband and I were looking at the cars in the lot, Mike Bockstie began to help us. My husband, a bit of a gear head, grilled Mike with many questions, and Mike gave detailed answers. Mike was fun and made us feel very comfortable. The dealership clearly posts their pricing procedure and Mike made us feel confident that we received the best price on my new cute, red Corolla. I always recommend Fitzgerald Toyota and Mike Bockstie to my friends.

sskirk

Nov 27, 2010

We had a great experience at Fitzgerald buying a car for our son. Mike was very accomodating, finding the perfect car with low mileage and in the target price range on my husband's first visit. We went back that evening and took a test drive, and bought the car the very next day. The entire dealership was terrific to work with.

TBetts

Nov 27, 2010

Mike Bockstie is a superb salesman ~ friendly, knowledgeable, and courteous.Honestly, I did not stop in to BUY a car, I only stopped in to look at a car I might have some interest in (to 'settle' for / as a compromise), as I really in my heart wanted a PRIUS, but thought I couldn't afford one. Lo and behold, Mike found us the EXACT Prius I WANTED , the exact color and at a price we were comfortable ~ it was definitely a GREAT day for us! I tell everyone about the wonderful experience with Fitzgerald and the service package offered on our used car and advise they NEED to go see Mike Bockstie at Fitzgerald ~ he is a great salesman and Fitzgerald has GREAT service. We will definitely be back for all our future car purchases. THANK YOU FITZGERALD for a terrific salesman ~ Mike Bockstie!

janrmartin

Nov 26, 2010

Our salesman, Mike Bockstie was extremely patient and knowledgeable about all the vehicles we inquired about. We were able to weigh all of our choices and options at our own pace and make an informed choice about the vehicle that best suited our needs. A positive and professional experience from start to finish.

rdstoops

Nov 26, 2010

I knew of Mike Bockstie as someone who attended my church although I didn't know him at the time of purchase. Mike is doesn't try to sell me something I can't afford and don't want. He listens and suggests, bu ultimately let's us make the decision. No high pressure, however he knows his products inside and out. We've bought new and used from Mike.The service department has been very cordial even when we just had a question. Sometimes we used the service dep't and sometimes we didn't need to, yet we were met with courtesy nontheless with Mike's assistance and willingness to step out of the sales zone and into the service area.Through our experience with Mike, he has become a friend and we have recommended several other's to go to Fitzgerald Auto Mall and search out Mike. A new Prius has been sold as well as a nearly new Scion due to our recommendation of his reputation.Mike is truly an asset and I wish it worked out that we could by every car from him, but hard as we and he try, sometimes the price point doesn't work with our income, but let me tell you, he works to find the best fit if it exists.

jdots

Nov 25, 2010

My elderly parents were treated very well and in a respectful manner. Both Mike and Marty went out of their way and above and beyond to deliver a top notch buying experience. It was fast & easy. My parents rave about the way they were treated. I am more than happy to recommend both of them as salespeople.

altima lovers

Nov 24, 2010

We went in just to look for car ideas. When we told Josh Wolfe what we were looking for he suggested the Nissan Altima. We fell in love and bought one. The next week we came back for a second! Josh helped us process the paperwork for the second one quickly.

wgardner1918

Nov 24, 2010

I was very impressed with the level of proffesionalism and courtesy provided me by Fitzgerald and their sales team. In particular, Mr. Josh Wolfe was very helpful in helping me find a vehicle that was within my price range without being pushy or trying to get me to buy additional options I really didn't need. He was assertive without being rude and provided me with several options I could afford. I compared other car dealerships in the area and found many of the salespeople were only concerned with how much money they could get out of me, constantly trying to get me to "upgrade". Josh listened to my situation and then tried to find the best available options on the lot. At no time did he attempt to push me to buy something I could not afford or try to tack on additional charges for unneeded upgrades. I would highly recommend the sales team at Fitzgerald and if you want a vehicle without the pressure of dealing with a pushy salesperson talk to Mr. Josh Wolfe.

margo19

Nov 21, 2010

I emailed fiztgerald in the morning and in 30 minutes they called me asking me what car i was looking for,I told them a 2002 grand cherokee with under 100k miles,in 1/2 an hour Micheal called with a 2002 grand cherokee that had 83k miles.Beautiful suv 2 owners i would be the third owner.I was amazed with the service i hate dealers ,but Micheal Bockstie and fitzgerald changed my mind.I would do business with them again.No hassle the Fitzway is true.Thank you.

mlb

Nov 21, 2010

Fitzgerald's website was a valuable, time-saving tool for me. With the use of their website, I was able to check out their inventory, compare prices, models, options, and narrow down the vehicles I was interested in before going to the dealership. The two used models I wanted to take for a test drive were Hyundai Santa Fe and Nissan Rogue. Both Mike Bockstie and Marty Manning had excellent knowledge about each vehicle. They were very pleasant, personable, accommodating, and patient. The Nissan Rogue didn't give me the best visibility; I didn't even test drive it. I drove the Hyundai Santa Fe and it was much better. My friend has a RAV4 so I asked just to "sit" in it. No problem!! (See the patience thing??) Mike suggested a test drive; Marty went along to answer all my questions. Five minutes into the test drive I knew it was the vehicle with the best fit for me.

danter

Nov 18, 2010

Recently we purchased a used 2008 chevy cobalt from this dealership and we dealt with Pablo. He was very pleasant to work with. Not like some other dealerships where they are pushy. Pablo was very curtious and made sure we were happy with the purchase we made. We will definitely be back to this dealership if the need should arise for another used car. Their prices were much better than other local dealerships for the same type of used car.

hoodiee1

Nov 14, 2010

My Fiancee and I went to Fitzgerald just browsing for new trucks. We were thinking of buying from Ford but then we met Brad Newman. He was extremely knowledgeable about the new Toyota trucks, and in a matter of no time convinced us that the Toyota Tundra was the vehicle for us. He was very pleasant and also listened closely to what our needs were. Also that day my fiancee had to go to work at a specific time, so Brad was very helpful at sppeding along the process and getting us out of there in a timely manner. The whole staff at Fitzgerald was very nice and courteous to us at all times. We wanted to rate this dealer because of not only our sales person (Brad Newman) but also because of the dealerships no nonsense approach to pricing and trade in's. We had a wonderful experience and will definitely see Brad again for our next vehicle!

hpseaton

Nov 12, 2010

We recently leased a Toyota Rav from Mike White at Fitzgerald. We had a great experience working with Mike and the finance manager, Eric Sheffer. Unfortunately our Rav was totaled after only 2000 miles! As soon as the claim was paid Mike got us into another Rav as smoothly as possible. We can't praise Mike's laid back approach to car buying enough. He makes it so easy, and hard to believe: enjoyable! Just the other day we went back for my wife's new vehicle, a Toyota Corolla S. Mike made sure to keep me in the loop on all dealer incentives and all possible options. Great salesman and great dealership!

2011Rogue

Nov 10, 2010

Terry and Wendell were absolutely fantastic! I was dealing with Terry for a week or so via email regarding a 2011 Rogue. Terry answered every question I had and more. He was very professional and yet still seemed to be a friend I was emailing. I never hesitated to shoot him an email with a question or change of plans. I did get to Fitzgerald about 20 minutes early from the time I told Terry I would be there and he was busy with another customer. Wendell was able to take over and helped me test drive the Rogue I was looking for and then helped me through all the paperwork so I could purchase it and drive it home.I recommend Terry, Wendell and Fitzgerald. Great people, no haggle, professional and fun to deal with!Thanks guys!

vwslick

Nov 10, 2010

I wanted to write and express my sincerest appreciation for the excellent service Brad has provided me with over the years. I have purchased five different vehicles from Brad and could not ask for a better salesman. Sometimes it becomes a hassle to find the EXACT model and price range of the vehicle you want. Brad has worked diligently to meet my expectations. If you want a good deal, hassle free,friendly service I recommend Brad Newman. hands down

HIS

Nov 9, 2010

My fiance and I went to Fitzgerald, because our neighbor had mentioned Brad that he met with when he bought his son's first vehicle there. We asked for Brad right away and he was very friendly and helped us find exactly what were looking for. At a great price too! He took the time and effort to get us the best deal he could. We were very grateful he was there to help. I would definitely recommend Fitzgerald to my neighbors and tell them to ask for Brad as well!

llindauer

Nov 8, 2010

The service from Mike and everyone at the dealership was WONDERFUL!! This was the first car that I bought by myself and he made me and my husband feel 100% completley comfortable purchasing a new $45,000 vehicle. I would hands down recommend Fitz and Mike.

nb524n

Nov 8, 2010

I went to Fitzgerald just to take a look at vehicles, never thinking I would leave with one! Mike was a great salesman. He answered all my questions, made recommendations and didnt make me feel pressured. This was my first time purchasing a brand new vehicle and it was a great expierence. I will only deal with Mike from Fitzgerald!!!

phikapcass

Nov 8, 2010

Mr. White made my buying experience a very positive one and I will be coming back to him for any future car needs. I have recommended him to all my friends and family. Fitzgerald is very luckly to have a great employee like this! He also took his time and found several cars for me to choice from!

wencloud

Nov 8, 2010

I chose to stop at this dealership on a whim. I was in the area to look at another vehicle. I was looking for a reliable used vehicle for my teenage daughter. Brad is who I spoke with. He was rude at best to begin with. He mentioned there were 2 cars in my price range but wasn't sure if the Acura was still available. After asking numerous people who had no idea he eventually came back and said it wasn't. My brother who is a master mechanic looked over a Saturn they had for sale. I was pleased with the vehicle and went inside to discuss the purchase. Brad insisted they do not haggle on the price. When he walked away my brother told me that I should offer them a little less than the purchase price due to some repairs that did need to be made. There was a check engine light on and my brother knew what needed fixed. Brad overheard him and rudely told him that they do not negotiate price and they could sell this car today or tommorow that they did not need to negotiate a price. This conversation was not with him and his rudeness was unacceptable. I told him that he could then try and sell it to someone else. He quickly snatched up the carfax and the keys and rudely said something under his breath. I would never go to the dealership again. He obviously did not want to make a sale even when he knew I had cash in hand and was interested in purchasing the vehicle. I have never encountered such a rude salesman in my life. It was a very upsetting experience.

Sheila Burdge

Nov 7, 2010

My new car buying experience was excellent from top to bottom. Your service department, Tony, was outstanding and went above and beyond my expectations. Mike White, my salesman, was extremely helpful and accommodating. I was amazed at his ability to answer every question that I had. I felt like a princess from the time I entered your dealership until the time I drove away. I would highly recommend Fitzgerald to anyone who is in the market for a new or used car. I ended up at Fitzgerald through a friend who had just purchased a new car from Mike and told me how helpful he was. I also purchased the lifetime extended protection plan and extended warrenty. Eric Sheffer, your finance manager, explained everything quite clearly and make the whole process very easy. Your employees are top notch and I look forward to a long relationship with Fitzgerald Chambersburg Nissan.Best RegardsSheila Burdge

mcguffy

Nov 6, 2010

We just recently purchased a vehicle from Fitzgerald Chambersburg, PA. Our salesman took time out of his lunch to join us in the rain. Not many salesman would have done what Kevin did. We recommend Kevin Brown and all the fine staff at Fitzgerald Auto Malls. We remember Kevin from a few years back; we purchased a Red Tracker from him. A good experience then as well - treated us well, friendly, helpful - still have a good running Tracker too! Have a feeling we will be back - save another good car for us, please. Thanks Kevin, Robert and Susan Nelson

mikehv

Nov 5, 2010

I drove 200 miles from southern NJ to purchase a new 2010 Toyota RAV4 from Fitzgerald Chambersburg Toyota (Fitz Toyota) in late August 2010. From the initial contact, my salesman Terry McLeod was honest, efficient, and timely in providing me with information and service that made the 400-mile round trip worthwhile. The vehicle price, description, and fees were exactly as described on Fitzmall web site. Overall, I saved more than $1,000 after the cost of the trip vs. buying local (and not having to deal with a bunch of arrogant jerks and con artists at my local Toyota dealer).I felt no pressure at Fitz Toyota. Terry McLeod just presented me all the numbers and relevant info that I requested, then waiting patiently for me to make the decision. The finance manager offered me financing and extended warranty, but once I said "no", the issue was dropped and never mentioned again. I'm a research engineer so I really don't like games and non-sense (as I feel it's an insult to my intelligence and a waste of my time). I was in and out with my new car in about 2 hrs. including test drive. It's a refreshing experience at Fitz Toyota.But what I impressed the most was the post-sale service from Terry McLeod. When I registered my car at local NJ DMV, a new form was required to determine additional tax for luxury and fuel inefficient vehicles (more than $40,000 and less than 18 mpg). I e-mailed Terry the NJ form, and the next day it's was filled and faxed to my local DMV for my title and registration. Terry McLeod and Fitz Toyota didn't drop the ball even after they already got my money and I were 200 miles away. Now to me that are the integrity and service that should be praised and rewarded.

overallgood

Nov 4, 2010

This dealership had the lowest price we could find for the car we wanted. The other 5 star ratings are for Terry McLeod who was very friendly and went above and beyond for us as customers. As for the dealership, they get the lower marks because they need to work on their policy for cleaning used vehicles. We also had some paperwork issues after the sale was completed which was an inconvenience, but overall it was a good experience.

rob2250

Nov 4, 2010

My wife and I were able to test drive the vehicle model that we were interested in purchasing. Although they did not have the options we wanted in a vehicle nor could find one I was able to special order it exactly equipped as we wanted. Only took about 6 weeks till delivery. No pressure on sales and in my experience they give the best price overall. I am a repeat customer and as long as Fitzgerald's operate as is I will continue to be a loyal customer. Mike was extremely very helpful in getting answers to my questions and made the sale very easy with no hassles.

90cacjdm

Nov 3, 2010

Best experience I have ever had in buying a car!!! Terry Mcleod was very friendly. I would recommend this dealership to anyone who does NOT like being hasselled, played with or wait 3-6 hours at a dealership. They have the best prices, no games, and the best Customer Service. Thank You Terry!!!!

sourburp12

Nov 3, 2010

The best car buying experience I've ever had and I am 70 years old.The price was the lowest of six and the people of the dealership were all very very nice-even though they were Eagle,Patriot and Cowboy Football fans and I am a Steeler fan! But I forgave them and bought the Camry.

listen2me

Nov 2, 2010

Bottom line - I was buying a Toyota Camry, basicially the equivalent of an appliance on wheels. Not much different than a candy bar, you can buy a Toyota Camry LE just about anywhere (I'm surprised Walmart doesn't carry them). Therefore, the only two things that mattered were 1.) Price 2.) The least amount of time/B.S. when purchasing the car. John Hammond at Fitzgerald Chambersburg delivered on these goals. Since Fitzgerald Toyota is 2 1/2 hours from Pittsburgh, we determined locally the color and any options. In all fairness, I gave that local dealership a chance to match Fitxgerald's price, which they couldn't come close. Nor could 10 other dealers I solicited. Some didn't even believe the price I was getting at Fitzgerald's, saying "something must be wrong". No, nothing was wrong. Fitzgerald's price was approx. $1,400 less on average. The closest a local dealer could come was $1,200 more. I don't know about you, but saving $1,200 is well worth a 2 1/2 hour drive in my book (5 hours both ways). Finance approval was completed via the website, and John helped answer any questions via phone. We showed up with license + insurance information and signed papers. Within an hour or so we were on our way. Car was detailed with a full tank of gas and ready to go upon arrival. I even had them make sure the air pressure was perfect in the tires, due to a 140 mile trip home. They did so immediately. I have bought many new cars over the years (mostly helping family/friends), and I would not hesitate to recommend Fitzgerald Chamberburg Toyota.

rydern

Nov 2, 2010

I had been searching for a Malibu for several months and would either come up with models that had been sold that were not taken off the dealer's website, no return calls for placed internet inquiries, or cars that looked great online but not so much when I went to test drive them.I stopped in at Fitzgerald on one of my day's off work and they had a beautiful 2010 still available. Terry was my salesperson and he was AWESOME! He was more than helpful and made me feel at ease right away. The whole process took approximately 3 hours from start to finish, and when I wrote the check to purchase the vehicle, there was not a time that I felt any buyers'remorse. The whole team made me feel super comfortable and made sure I was completely satisfied by the time I walked out the door. Terry has checked in several times just to make sure that I am still completely satisfied with the vehicle.I have since visited the service department to have window visors installed as well as some other work, and I was taken care of very well from check in until the time I picked up my car (which was washed and swept out.) I would definitely recommend Fitzgerald to anyone looking to buy a new or used car.

sadiechild99

Nov 2, 2010

I went in very leery of all salesmen, considering I'm a woman. From the first moment meeting Kevin, my salesmen, I was treating with nothing more then complete respect. Due to my personal circumstances,(no credit) I truly felt there was nothing that could be done for me. I believed that I would be simply told no, it wasn't going to happen for me getting my own car. Well, needless to say Kevin gave me his word that he would do everything he could to find something for me that I could get into and be happy with. Let me just say, he is a man of his word. The same goes for everyone else we came into contact with. My experience was wonderful. I will highly recommend Fitzgerald to anyone I come into contact with that is looking for the best car buying experience they could imagine.

jasonsullivan

Nov 1, 2010

Terry was extremely helpful in answering all of my questions regarding a 2011 Versa Hatchback. Terry responded to all of my inquiries in a timely manner, all through email, which is easiest for me. I test drove the base model and later asked to drive the model with the CVT transmission and Terry immediately got the keys to a model to drive. I did not feel like he was frustrated by my late request. Terry also asked for followup after I had my vehicle for a few days, to ask how it was handling and how I was doing with the car, which I appreciated and realize that Terry cares as much for the customers happiness in the car as well as the outstanding product that Nissan puts on the road. I will definitely recommend Fitzgerald to friends and family, as well as, Terry as their salesperson.

patamos123

Nov 1, 2010

Our salesperson, Eric Herzog, was very professional, friendly and courteous. His performance was "excellent" and we felt very comfortable and confident in Mr. Herzog and the Fitzgerald dealership. We drove 108 miles (from the Eastern Shore of MD) to Chambersburg, PA to purchase a certified pre-owned vehicle for our daughter because Eric Herzog was friendly and professional during our telephone inquiry regarding Fitzgerald vehicles.This is our second vehicle purchase from the Fitzgerald Chambersburg PA dealership. We bought a new Toyota Tacoma last year and feel it is well worth the drive to purchase a vehicle in a friendly, professional environment.We will definitely request Eric Herzog when we purchase another vehicle in the next few years.Outstanding performance for Eric Herzog and the Fitzgerald Chambersourg, PA dealership!

curtwmiller

Oct 31, 2010

Terry is a wonderful salesman. He answered every single question I had in a timely manner. I must have sent 30 emails to him. Although he was busy, he always seemed to make us feel like we were his only customers. This whole experience was the best buying experience we've ever had, and we've bought 2 homes and several cars. I can't say enough about Terry. He answered emails right away, he called me back right away. He was just awesome!I had a lot of ill feelings towards car dealerships in the past, but I think our family is ready to make Fitzgerald our place for buying all of our cars! I've already bragged about the price and customer service to all my friends, so we'll be sending business your way soon.Thanks again!Curt and Rose MillerYork, PA

will1911a1

Oct 9, 2010

This was the best car buying experience I have ever had. Mike was knowledgeable and accommodating, answered all my questions, and went out of his way to get the exact car that I wanted even though there was only one left in the region (a 2010 Scion tC in nautical blue with a manual transmission).Nobody was pushy and I got an awesome deal on the car as well as a great figure on my trade. Would recommend Mike as a salesperson and Fitzgeralds as a dealership to absolutely anyone looking for a vehicle.

spayne

Sep 29, 2010

I was very impressed with everyone at Fitzgerald. I went into the dealership twice to talk and test drive. I felt no pressure to "hurry up and buy". Everyone was as friendly as could be and the third time was the charm. Best price I could find too.

darutt8

Sep 25, 2010

Fast and freindly phone response. Excellant and professional service at the dealership. Was able to answer any questions I had and provided all the information that I asked for. I liked the up front no hassle pricing. The web site provided all the information I needed to make the choices prior to my arrival at the dealership including model and options I wanted based on pricing and my needs. Would be happy to do business with the staff again.

minang

Sep 24, 2010

I had a great experience buying my new 2011 Toyota Camry XLE from Fitzgerald Chambersburg, especially with the service offered by Mr. Terry McLeod. Although I hadn't see the car before I bought it, I felt a great confidence in their honesty and effort to give me the best deal possible for 2011 Toyota Camry. Terry always updated me with everything, e.g., documents sent, car pickup etc. I would definitely recommend Fitzgerald Toyota to anybody who are looking to buy a new Toyota.

bunky_feibel

Sep 22, 2010

I hate buying cars because of prices & sales people.Fitzmall Nissan posts all internet sales prices online, no haggle. I live in NC & local dealers tried to split my head with a hatchet.I called Brian Freeman he located the car I wanted & got it there the next day.My wife & I drove up & got it. Great buying experience with those people.I will drive the 800 miles overnight round trip again for our next car...I saved $2400 on a Versa SL loaded.Buy it from Brian Freeman for a Great experience.Good luck Bunky & Susan Feibel Clayton, North Carolina.

ecrofefil

Sep 20, 2010

Very helpful, checked in all along the way, welcomed us, gave us best prices, answered all questions. No hassle, no pressure, wonderful experience.

carmeno

Sep 19, 2010

Excellent staff very friendly. Everything was explained to me to my satisfaction and understanding. Mr. Brad Newman eben deliver my vehicle to my house on a Sunday. Went above and beyond the expectations. I am extremely satisfied with the service provided. Thanks to all.

dollie

Sep 19, 2010

We have purchased 3 vehicles from Fitzgerald over the years so it seemed only natural to return for the purchase of a new 2010 Rav4. The staff is always very friendly and helpful and we like the pricing system. Our salesman Mike Bockstie was terrific. The Rav4 we were interested in had to be located and brought into the dealership. The Fitzgerald staff worked quickly on locating the vehicle. Once it arrived and was ready for purchasing we were contacted. Mike did a great job explaining all the details of the vehicle. Purchasing our fourth vehicle from Fitzgerald was as easy as the previous 3 experiences.

joegiant

Sep 16, 2010

Very nice used car purchasing experience at the Fitzgerald's Chambersburg store. Highly recommend if you are NOT into the HIGH PRESSURE environment found at your typical dealership. If you are into the pressure scene, can't emphasize enough to shop elsewhere. There's just not much to be had by the way these guys do business. Price of car posted on window. Five day/250 mile money back garrantee if you're not satisfied. Better used car standard warranty than most used car lots(45 days/1250 miles). Straight forward on answers to all questions asked. Paperwork backed up claims of vehicle maintenance done. All-in-all, a must visit when shopping for your next vehicle.

drayko3

Sep 2, 2010

I've interacted with three different sales people - John Donzella, Ralph Garcia, and Michael Bockstie. They were all great. This dealership is a breath of fresh air for anyone buying a new car. Sales people are friendly, honest and accomodating to your circumstances. Rob Criste, the Business Manager was great, too. I was buying a new car within a short time frame because my Toyota was "totaled" in a car accident. They offered me a deal on a new car within a few days at a great price. The business manager was very patient and understanding of my circumstances when dealing with the insurance company since there was a delay in payment. I would recommend this dealership to anyone!

Kampstras

Mar 27, 2010

Brad was knowlegeable and helpful without being pushy. He did not waste our time and ended up staying late himself to complete our sale on a Saturday, rather than having us come back for our new car on Monday.He went over all the controls and special features of the car and made sure we knew where to get additional help if we needed it later.Great experience!

Charles Lamb

Mar 23, 2010

Charles and Shirley Lamb11812 Bemisderfer RoadGreencastle, Pennsylvania 17225717-593-9121March 21, 2010Fitzgerald Auto MallLincoln Way EastChambersburg, PA 17202 Writing this letter is the idea of my wife and myself. We were so impressed by the professional attitude and friendly atmosphere at your Chambersburg store that we felt we had to let you know how we feel. Last week we purchased a 2010 Toyota Corolla at the Fitzgerald auto mall in Chambersburg, PA. Our experience in every phase of that transaction was amazing. I will be seventy-four next month and over the years have had any number of experiences and encounters with new and used car sales people as well as the sales operations within they work. Many times over the years I have encountered the archetypical car salesman. In many cases my first impulse was to button my pockets and run like hell to seek sanctuary in the nearest church. (I admit this is a little dramatic but still its not too far from the truth.) At the other end of my experiences I have been almost ignored by the sales staff. At the Fitzgerald Mall in Chambersburg I had a completely honest, efficient and enjoyable experience. It was a pleasure for me to be part of the transaction. Michael White, my salesman, was an impressive young man, courteous, polite, efficient and obviously honest throughout the entirety of our purchase. He introduced my wife, Shirley, and me to Mark Moline who after our decision was made informed us of the availability of extras and completed the process of getting our vehicle ready for delivery. He, too, was professional and informative as he dealt with us. The third link in our process was Derek Mann who guided us through the paperwork involved and wrapped up all the loose ends for us. He was more than a pleasure to work with, cheerful and obviously competent. Shirley and I left your place happy that we had not only made the right decision as to what car to buy but had found the perfect place to buy it. It was a pleasure doing business with all of you. Thank you again Mike, Mark and Derek and Fitzgerald Auto Mall.Charles and Shirley LambP.S. Shirley has a 2006 Corolla and next to me loves it more than anything else.

newmanchild

Mar 18, 2010

My husband and I wanted to buy a used car and thought of Fitzgerald. We went in and met with Brad, who was wonderful. He helped us to understand what kind of car we were looking for and then proceeded to find us the best deal he could. We left there with a used Saturn Vue. It's great and we love it. Thanks to Brad and Fitzgerald for a great first car buying experience!

thzimm

Mar 14, 2010

Michael was great to work with. He found us the exact truck we wanted and got it at the price we needed. Everyone at the dealership was every helpful and freindly.Mark work with us to get they accessories we wanted and they look great. I will diffentlly be back for my next purchase and for service.

q3286

Mar 8, 2010

The whole experience was great. I was in and out in about 2 hours and didn't have to fight about the price at all, the we selling the car under invoice right off the bat. More dealerships should do things this way. Shane and Josh really know their stuff and I'll be back to buy another car when I need one. Good job guys.

fricejr

Feb 22, 2010

My wife and I were looking to buy a pick-up truck as a second vehicle. We had visited a number of dealers in the area, but had not decided on a vehicle yet.When going to Fitzgerald's we had the pleasure of meeting with Mary Dennis. Mary is a very courteous and knowledgeable sales representative. She immediately made us feel comfortable, as she has a very warm and friendly personality. She reviewed our needs and desires for a second vehicle, and was able to help us pick a Toyota Tacoma that suited our needs. Mary make our visit to Fitzgerald's a very productive and enjoyable experience.We would highly recommend that anyone looking for a new or used car visit with Mary Dennis. We are sure that you will be satisfied with your visit.It should be noted, that on subsequent visits for service, Mary never fails to come over to say hello and see if she can assist in any way.Fitzgerald Toyota is very fortunate to have such a caring and dedicated employee.Frank and Georgette Rice

Toyota Family

Feb 21, 2010

I have worked with Mary Dennis on different ocassions for new and used vehicles. She is very knowledgeable, sincere and honest in the business. I/we have not bought a vehicle from Mary; however, I will certainly go right to her when I can get my husband to shake is head up and down instead of side ways. We have been dealing with this dealership for some time now, and have not had any problems! KUDOS to Mary on her pleasant and non persistent attitutde.

jnrobertso

Feb 20, 2010

Mike shows extreme knowledge of the vehicles and also can put all the technical terms in plain language for easy understanding. He's fantastic! The pricing system at Fitzgerald is very easy to deal with...all prices are clearly marked. Even the invoice.

millerandmonn

Feb 20, 2010

The experience was very nice. Everyone was prompt and courtious. By far the best experience I have ever had buying a new or used vehicle. I will be telling all of my friends and family to go to Fitzgerald in Chambersburg, Pa. In fact, we will be going back in a few months to buy another. Thank you Fitzgerald! ~George Miller

jalyminnee

Feb 17, 2010

Working with Josh McCoy was the most painless car buying transaction I have ever been involved in. I told him what I wanted and how much I could afford, he worked his magic and found me the truck I wanted. When I told him that I could not afford something he did not push me, haggle me or try to sell me a vehicle that I did not want. He simple accepted it and got back to me when the truck I wanted and could afford came to the dealership. Josh did everything and kept me well informed throughout the process. Thanks again Josh!

lckmitchell

Feb 17, 2010

I found a Maxima at a different lot and was ready to purchase the vehichle. Joshua took the time to point out the benefits with buying the same exact car through your dealership that was on your lot. After hearing the rewards that are offered such as the extended warranty, oil changes, rental car, and etc. it was a no brainer on what to do. Not only was I impressed with his knowledge of the benefits, he also took great time in getting me familiar with the car itself. This was my second purchase through Fitzgerald and I am sure it won't be my last. I was very impressed with the whole staff. Thank you, Candy Mitchell

mdr131

Feb 17, 2010

Just bought my second car at Fitzgerald in twelve months. (And I have had four friends purchase there in the past year as well.) Completely painless buying experience. Prices are literally thousands less than can be found at other dealers. Definately makes it well worth the two hour drive to get there. Staff is very friendly and do not pressure you in any way. Josh McCoy is great to work with.

mruzik

Feb 17, 2010

I live 160 miles from Fitgerald Toyota.I choose to go that far Because of the rappport that was established between Josh and myself.Josh was knowlegable about Toyota and the financial aspect of getting the best possible deal to fit my budget.Josh spent alot of time trying to get the best fit for me. He answered all my questions and concerns regarding the vehicle I chose(maintence records etc}he had all documents available for my inspection on my arrival.He did not pressure me to buy but was available to answer all of my questions and concerns. I bypassed at least four Toyota dealerships on my way.I am glad i chose to drive to Fitgerald it is not the deal but how you are treated that stays in your mind and makes me a repeat customer. Thanks Josh

tangle

Feb 17, 2010

I am extremely satisified with my experience at Fitzgerald Toyota. Josh McCoy was a pleasure to work with and an outstanding example of what customer service is all about. I received an excellent deal on a brand new 2010 Toyota Camry and would highly recommend other potential buyers contact Josh, you will not be disappointed.

nobirn

Feb 15, 2010

Very good experience with Fitzgerald and Martin Manning. Really enjoyed the no haggle sales process, and Martin showed us all about the car and facility. Would not buy a car anywhere else, great job to all!! Can't wait to buy my next car off of Fitzgerald and Martin Manning.

adia1208

Feb 10, 2010

I really appreciated the customer service I received at the Fitzgerald Auto Mall in Chambersburg, PA, from the beginning everyone was very professional, kind and courteous . My experience from the very start was wonderful from the first email to the finance office and when I finally got my keys. I would especially like to acknowledge Wendell Fletcher, my sales associate, He kept me informed either by email or phone call (this was an out of state purchase) and I felt he went above and beyond to make sure my buying process went smoothly. For this experience I would definitely recommend a friend or family member, even stranger to purchase from Fitzgerald Auto Mall.

tedrankle

Feb 6, 2010

I purchased a new Versa from Mr. Brian Freeman and it was a great experience. Everyone was kind and courteous, and I didn't have to fight with them for a great price. Brian Freeman was very friendly and professional, and his manager Josh Wolf was very knowledgable. Definitely reccomended.

scott717

Jan 28, 2010

this is our 3rd vehicle purchased for here and now we wont shop anywhere else. the sales people are very friendly and helpful and were there for our every need. the prices are right and we were treated excellent with our trade-in they get fives all the way in out book!!!

iceeagle

Jan 6, 2010

Al is an Exceptionally Polite Gentleman & was a pleasure to communicate & Deal with.He was very candid & Honest in the entire Buying Process. His communication was quick, pro-active & To the point. He even got me the GM of the facility over phone to finalize he deal. This positive interaction made me drive 100 miles to purchase from Fitzmall, when I could purchase the same vehicle locally for a similar price. (Final Price paid ( OTD) was a few dollars over what was committed, but not significant, so No issues/Complaints about it, Will give them the benefit of doubt)I am considering their Buyer Protection Plan on Al's recommendation. Fitz Mall have a very satisfied & a new Loyal customer & perhaps a Repeat Buy is in store in the very near future. Over all Full 5 Stars To Al & Team, Plus Two Thumbs up to FitzMall. Highly recommend Fitz to open a Fitzmall in Northern VA too!!!

asare71

Dec 19, 2009

I love the one price concept! I shopped the internet for 3 weeks and Fitzgerald was the best Nissan Deal by over $600 dollars! Brian was a pleasure to deal with as he went above and beyond his duties to deliver my Altima to my front door! Nissans are cheaper at Fitzgerald, trust me, I know! Thanks Brian!

dooleywomack

Dec 12, 2009

Absolutely thrilled with all facets of the car-buying experience. Entire staff was extremely knowledgeable in addition to friendly and courteous. Mr. Heimberger in particular was an outstanding gentleman and a credit to his profession, as well as a snappy dresser and witty wordsmith.

besecker

Oct 12, 2009

Our car buying experience at Fitzgerald was very satisfying. We recently purchased a 2010 Hyundai Elantra blue through the Chambersburg location. I believe we may have been one of the first people to purchase one. Even though your Chambersburg location does not sell Hyundai, we were able to go through Al Depaolo who walked us through the buying step by step. Al is a personal friend of mine and he went the extra distance, literally, to see to it that we got the car we wanted...when we needed it. We filled in the online credit application. My wife went to the dealership to sign the papers in the morning. Al went to Gaithersburg on a delivery and he was to bring the car back up with him. That's when the situation got a little "sticky." When Al got to Gaithersburg he realized a mistake had been made when he found out that the car was not actually at Gaithersburg. It was on order and still on its way to your showroom. Al knew I needed the car by Friday of that week. He called me and said that they would have one driven up from a dealer in Richmond. I said, okay, thanks. Al called back a little later and said that the car from Richmond was damaged as it was driven out of the showroom. It would not be coming. I said, now what. His response was, Im working on it, and hung up. He called me back later and said that he would have my car in Chambersburg by 5:30 pm. Al actually arranged to get the car that I test drove from another dealer in Chambersburg the day before. He really went the extra mile to help us out. He answered every question and even helped us out with the arrangements for financing. Al drove the car to my church and after choir practice, we sat in the church and finished the paperwork around 10:00 pm. It was long after quitting time, but Al didn't quit until the deal was done. I appreciate his professionalism, persistence and most importantly, his friendship.

Bigpapp5001

Sep 30, 2009

This is the second vehicle that I have bought from Fitzgerald in Chambersburg. From the sales staff to the credit department, the staff is very friendly and knowledgeable. They are very willing to work with you in any and every way. I also like the ability to search for your vehicle via their website and they have it available when you get to the dealer. The no haggle dealing is great to deal with as well.

toyota4life

Sep 15, 2009

We've purchased two vehicles from this dealer. We love Toyota. But it seems the sales people are not well trained at this dealership. If you need help getting information, it's spotty at best. If you're sitting on the fence about a vehicle, don't count on your salesman offering any information regarding stock or availability to help you decide one way or another...expect that the vehicle will be sold without prior warning. So if you have the time and the patience, I'll relay my story: We were shown and were very seriously considering a new, on order, vehicle. We were not encouraged to put a deposit on the vehicle. We were not lead to believe there was a possibility that demand would be greater than supply. We wanted $600 more for our trade-in (we traded a qualifying clunker plus a non-cluncker car) and while we waited (three days)for our salesman to let us know if he could get more for our trade, the only new LE was sold. It was sold and we lost our "Cash for Clunkers" deal. We were told that we could put a deposit on the next order, it should arrive in three weeks. Then Cash for Cluckers ended. As soon as we knew the incentives would end, we tried other dealerships, but it was only 2 days before "clunkers" ended...all inventory had been sold out (at Younger Hagerstown just the night before). So we foolishly went back to Fitz. We were shown a very nice used vehicle but found out two days later that it was already sold....someone forgot to take it out of inventory. The only LE left was an abused rental. Ready to take our deposit back and run, we searched for another option. Similar vehicles were at least $1000 more, so we settled on the abused 2008, hoping the abuse was only superficial and not mechanical. Still not happy with this option, we found another like it on another Fitzgerald lot. Hoping it was in better condition than the one in Chambersburg, we asked our Chambersburg salesperson to find out availability and condition. After more than 3 hours of waiting, I called the sister lot myself and got the info within 15 minutes. Fitgerald Chambersburg has very inexperienced, untrained salespeople...still learning how to provide customer service. So Fitzgerald cleaned up the 2008 and we took it home. It was the least expensive 2008 model we could find within 100 miles but we got what we paid for. Fitz did great at touching up the paint and removing dents. I'm learning to live with the interior scrapes and scratches. I'm still trying to get out the weird smell and the gummy bears stuck in the cracks. I'm ignoring the little engine tap that's presenting itself...it's probably just nerves.So if you want a rock bottom price, no haggling (and they mean it!!!) and this dealership has exactly what you want on the lot...shop here. If you want to get the best vehicle possible and think you can haggle a little, I highly recommend going to another dealership altogether.I don't blame the guy how worked with us. He needs sales training. Fitz need to provide it, and a better system of relaying information to their customers.My other vehicle was also purchased at Fitz. I had it serviced there a couple of times. I prefer to take it to Younger Hagerstown for service--top notch!

cvwestcott

Apr 6, 2009

After a long not so happy relationsip with my Plymouth van, I found a used Toyota at a great price. Josh was helpful, knowledgeable and I will buy here again. Don't go looking for a car with your stomach in knots. Fitzgerald's will take great care of you! They had the car I was interested in pulled out for us to see to keep us from having to walk around with kids. They gave me a loaner when they were detailing the vehicle and my Plymouth died! Find that somewhere else. These people are smokin' and doing great business. I came to Fitzgerald from a recommendation of a person I work with who has purchased multiple vehicles from different Fitzgerald Dealerships. I don't think you can go wrong with these folks whichever dealership you shop at!

knepptho

Oct 12, 2008

Not only was the price good, but this was also the easiest and friendliest experience that I had buying a vechicle. There wasn't any pressure to pay for any extras. The trade in value was what I expected. Everything was well explained, Car fax was provided and a service record of the car. I will definitely recommend Fitzgerald and return for my next car. I was treated with respect.

heldm

Oct 2, 2008

I picked up my new Nissan Rogue last night from Fitzgerald Auto Mall! I wanted to congratulate the entire dealership on wonderful business practices and superb customer service. This is the first new car I have ever bought which is something that I took very seriously and spent a lot of energy researching and visiting multiple dealerships. This dealership was hands down the most pleasant to work with and hosted the most comfortable environment out of the ones I had recently visited. Jim Dotson was our salesman who ultimately helped my boyfriend and I decide on the Nissan Rogue as apposed to another vehicle I was considering. Jim was very patient with me and knowledgeable about both vehicles I was considering. He answered all of my questions and never made me feel pressured. When I asked him his opinion he was very democratic and positive in his suggestions. Jim made us feel very comfortable and absolutely aided in our decision to purchase a vehicle through Fitzgerald. Derek Mann helped us to finalize the terms of the loan and paid careful attention to our needs and even though it was very late and we were keeping him from his baby boy, he took his time showing us multiple scenarios to help us make the best financing decision for us. Even though Fitzgerald Auto Mall is a cool 2 hour drive from where we live, I fully intend to come back to this dealership when it is time to purchase my next vehicle . Even observing other customer interaction I noticed how genuine and friendly everyone at the dealership was. The price was as good as we saw anywhere but of course it could always be better and I would have loved to have been offered some refreshments like water or coffee while we were filling out the paperwork. All in all the car buying experience that I had at Fitzgerald was great and I would recommend them to anyone looking for a relaxing, hassle-free car purchase.