Used Cars for Sale at Five Star Chevrolet in Carrollton, TX

Rob&LaurasSpark

Oct 2, 2016

I arrived with a specific need, inexpensive car / great fuel economy. Because of the price I didn't expect to be treated like a Cadillac buyer but EVERYONE treated me AWESOME !!!June, Joe and Jennifer were genuinely warm friendly caring and totally knowledgeable. Absolutely the best car buying experience I have ever had. When it's time for my midlife Z06 I know exactly where I'll be buying it. I also visited the parts dept after the purchase looking for an accessory, though they could not find it in the GM catalogs they went the extra mile without prompting to locate an aftermarket brand name so that I could order the part from the Internet. Thanks guys !!A fine group of folks all around

Joeypalomo11

Sep 30, 2016

Came in knew what I was looking for and Robert made it happen! Definitely recommending this place and Robert. Great affordable and fast service. Love this place!

Jrflem73

Sep 18, 2016

Very convenient with expectations met. Been using them for the last 4 years and have always treated me well. Service and purchases. Thanks for everything!

T TECH

Sep 15, 2016

I walked into 5 Star to look at used truck.June Belew-Heard was helping me. (I made her run a little, sorry!)We found one to look at as she walked into get the keys, I realized it is not the one I wanted.When we returned into the office June and I spoke with Joe Gobea. As I explained about the vehicle I was interested in from the internet, he pointed it out to June and I.After a little tire kicking and walking around and the test drive it was decision time.Went through the financing, btw, very easy and ended up with a new vehicle.Jennifer Orihuela, answered all my questions about On Star and even followed up with an email before I made it home!The bottom line, every person I interacted with made me feel more like family and not a customer!Coming from sales, myself it is so nice to be treated that way!I will be 5 Star guy for life and will tell everyone all about the exceptionally awesome service I received.

Marc Barrientez

Sep 13, 2016

Thanks to David Reeves, I was able to get a ar that fits my style and budget. He was very helpful and excited to get me into a new car. We had a great time buying a car from David, and I recommend everyone check out this dealer!

Jeanne Tillman

Sep 9, 2016

Tarell greeted me at the door with great customer service and gave it from the time I walked in until the time I left! He answered all my questions, was very accommodating, made sure I had bottled water or whatever I needed to be comfortable. He went above and beyond. Not only Tarell, but I can't remember all of their names but from the young lady who showed me how to use all of the gadgets in the car to the Finance person. And Ramon, thank you for reaching out to me. Even folks I ran into just in passing, were very friendly and nice. I felt better going out than I did coming in, thank you Tarell and Five Star Chevrolet!

DIANA LUMBRERAS

Sep 7, 2016

The best place to get a new pick up. Excellent services and the people treat you right and they help you out. I love 5 Star Chevrolet.

Carguy

Sep 5, 2016

Great car! Great deals! Great service! Great people !! Everybody was very professional and friendly. I recommend five star Chevrolet to anyone trying to purchase a car.

Tommy

Aug 31, 2016

Great job! Had the right parts and got me in and out in a timely manner. Thanks

MMMILLER

Aug 29, 2016

Great availability, got me in the next morning. Staff polite and informative as always.

Ckc091585

Aug 29, 2016

The customer service was great. Tarrell helped me throughout the process. I am pleased with the time they took to find me great financing. Thanks

Feliz

Aug 28, 2016

Los gerentes de aqui son muy amables y te tratan como familia! Venimos por una camioneta usada pero al final comprarnos nueva porque era la oferta mejor! Gracias a todos

Julie Moreno

Aug 27, 2016

Best experience ever.. I will definitely come back and get another car when time comes again. The service and the people that work here are so nice and help you get what you want.

Leydy0917

Aug 26, 2016

Satisfecha con mi carro 2016 y con las personas q me atendieron recomendaria comorar chevy siempre me hace sentir muy segura y a mi familia tambien

Roxi214

Aug 26, 2016

I had been calling this dealership back to back for hours and couldn't get a hold of anyone until t Jennifer the receptionist helped me. My car has been in service multiple times and I just needed to talk to my adviser Eric. She told me that they were short staffed and that Eric would contact me at his next available time. She. Made sure to keep me updated and remained calm while I took out my frustrations on her. Thank you five star Chevy because of the service from Eric and Jennifer I will continue to service here

Triple M

Aug 26, 2016

I really needed this truck, and after an exhausting internet search, for weeks, I found this one at 5 Star Chevrolet, at an incredibly reasonable price, with only 36K miles. I had found similar trucks online, with 50K more miles, at an average of $4K-$5K more in cost. When I saw 5 Star Chevrolet's posting in auto trader, I couldn't drive there fast enough to see if it was still available. I am a veteran of the car buying process, as this is now the 4th silverado that i have purchased through the years, and I can tell you that I am NOT a fan of playing the "let me beg my manager" game with a car salesman. There was none of that with David Reeves at 5 Star Chevrolet. I was up front and honest with him about my trade in, and what I wanted to purchase. Very quickly, we came to an agreement on the price difference between my trade in, and this newer truck, and we sealed the deal on the amount I would be financing. I couldn't be happier, as the night before, i walked out of two dealerships for their inability to come to terms as quickly as they did at 5 Star Chevrolet. I would highly recommend this dealership to anyone in the market to purchase a Chevrolet, but I wouldn't waste time, as they seem to move alot of vehicles rather quickly. My second choice of truck, literally sold, right before mine, while I was waiting, so I am glad that I got my first choice, at the right price, before anyone else showed interest.

Carwoman23

Aug 24, 2016

Came in looking for a new vehicle for my daughter (I have previously used this dealership) knowing I would get a great deal and five star customer service. I was helped right away, and could not have asked for a better experience!

Ceaser23

Aug 22, 2016

5 out of 5 stars for the Chevy team. These people were very friendly, funny, and didn't try to push the sale on me. These people let their personalities do the job for them. I left a satisfied 2016 Impala owner.

Clare

Aug 21, 2016

Dexter and Sita really took care of me the whole time they made sure I got the car I wanted and answered every question I asked . I love my car and enjoy driving it.

Gabby19

Aug 20, 2016

First they were all very fast and they helps us a lot !!! They gave us the best deals and experience !!!they have the time to explain everything to us and make us feel part of the Chevrolet family which we feel very comfortable.... As soon as we have the opportunity to buy a truck we will go to the same dealer and the same person for such a great custumer service !!!Thank you !!!

Chris cash

Aug 19, 2016

Great job everyone Thank you for your help Tarrel did a great job as well as the financing teamSita was very helpful in setting up the truck

Leticia Candido

Aug 19, 2016

Everyone was awesome!! Felt comfortable going in there. They all made sure I was taken care of especially Mr David Reeves!!! He went above and beyond!!! I am a very happy person!!!

vanessa farr

Aug 19, 2016

They was on top to make sure I was placed in another car after the one I purchased was giving me problems. They made sure I had reliable transportation. Thanks Sits and Terrell!

Sandy

Aug 12, 2016

Eric was awesome getting my truck taken care of very efficiently He kept apprised of all the repairs and when it would be readyThe guys that gave me a ride to and from the dealership Were great. Great service

Elroy1

Aug 11, 2016

The people were very efficient and thorough n the whole process. I love my new truck and would definitely recommend 5 Star Chevrolet to anybody.

marlene23

Aug 9, 2016

Best experience ever ! First time buying a car and they helped get my car. David Reeves sweetest most helpful guy if you ever need a car make sure to ask for him ! Rodrigo helped me do my fianancing he did a great job ! Jennifer helped me do my onstar sweetest girl and very friendly, love this place everybody is super nice ! Love it

autopurchaser

Aug 8, 2016

Billy was prompt and professional and very easy to deal with. Jennifer was excellent in her knowledge of the demo, her patience, along with her customer friendly demeanor. Joe got us in, through the paperwork and on our way in a most timely manner.

Klh

Aug 6, 2016

Amazing customer service quality work great communication Quick service Tom and Rick statyed in touch with through the entire process of repairing my used tahoe that I bought at amother dealership buy treated me like I bought my tahoe there and helped me fix an impossible situation I recommend this dealership ti anyone who respects quality and awesome attention to all details and aspects of dealing with a service department

Jaya

Aug 4, 2016

Great overall. Oliver is awesome and David too. Recommend them to any on period! Got the best deal ever !

Ashleyramosjanie

Jul 31, 2016

Bryce help me get a great deal. Made sure I got everything I wanted. And sita help me to understand how to use the inside. Thanks again. I love my new truck

Randysaenz

Jul 30, 2016

Five star Chevrolet dealership got the truck I wanted and very good customer service. Sita and Saul took care of us today and were very nice.

TurnerDaryl

Jul 30, 2016

This Dealership is persistent and good at finding solutions to fit your needs.It was a Great experience. My salesman Bryce was very helpful and patient, and Jennifer really made my process of the learning my vehicle very very easy. I sincerely Thank you both.

Mark2015

Jul 29, 2016

Excellent service, love that Jennifer.Dexter was the ultimate salesman, with plethora of knowledge. Oliver was an excellent finance guide. I would refer people to this dealership.

09 Impala

Jul 26, 2016

Car repairs are under extended warranty which included a car rental. Service advisor did not include rental with repair claim so now I have to try and get reimbursement.

Gabriel0812

Jul 25, 2016

I've given the rating of 5 stars because everyone that helped me explained every single detail i needed to know perfectly. These people deserve a 5 star rating. They did a wonderful job!

1BigDodgerFan

Jul 24, 2016

The Team found me the perfect car and worked hard to ensure the specifics of the deal were exactly what I was looking for. I couldn't be happier!

Gemtwin65

Jul 24, 2016

My experience at 5 Star was grest! David Reeves was excellent. He made sure I chose the car that I was happy with and also made sure I understood features. I am recommending all my friends to come to 5 Star.

Derek J White

Jul 23, 2016

This is the best service I have ever had when buying a car.I bought my car from Dexter and let me say he is one great man. got me in a car that I wanted in a short amount of time just overall excellent service with everyone there. Oliver did my financing on my car and I have to say he was really great

Rshields86

Jul 20, 2016

EXCELLENT SERVICE, from Billy, Oliver and Sita! I would highly recommend this dealership to friends and family, I don't have any complaints. Keep up the good work!

Brenda Parks

Jul 17, 2016

Destin Stewart works at 5 Star Chevrolet on Stemmons Freeway in Dallas. He was very knowledgable about the car I bought and not pushy at all. He stated the facts, showed me the car, talked about my financial limitations, asked about my choices in a car and why,... He presented my choice of cars without pushing me to buy it. He knew I'd done my research and didn't fluff up the facts. A painless experience!!

Staton1987

Jul 16, 2016

January 2016, I decided to start looking for a newer car for work and school. I looked around at other dealerships but wasn't treated or given the option of what I really wanted to buy. I drove to Sam Packs Five Star Chevorlet and was greeted by David Reeves. His customer service was amazing and he got me what I wanted. I have referred him to my mom and sister and they both plan on buying their new vehicles from him as well. Keep up the good work David!!!

Five Star Chevrolet Fan

Jul 14, 2016

My husband and I visited Five Star Chevrolet to purchase a new car recently. We were greeted by Billy Washington upon arrival and began one of the best car buying experiences we have ever had. Billy was very knowledgeable and helpful. He was very "down to Earth" and offered us an extremely hassle-free, no stress deal. Oliver Austin walked us through the financial part of the deal, answering all of our questions and finding us the lowest interest rate possible. Both men treated us in a professional manner, yet left us feeling as if we had just spent time with friends. If I could give Five Star Chevrolet more than 5 stars, I would because they deserve more than 5 stars!

Kelleyfam17

Jul 12, 2016

David Reeves was very professional and patient with me and my fiance. The whole experience was smooth and done quickly. We left out of the dealership satisfied and very happy.

jblinwood

Jul 9, 2016

Best car buying experience ever! I love my car. It was more than what I expected. The price is affordable. I am telling everybody who need a car to go there.

vanessa farr

Jul 9, 2016

THANKS SO MUCH FOR EVERYTHING! IM SO EXCITED TO BE DRIVING MY 2016 MALIBU! IT WAS A GREAT EXPERIENCE. BEST CUSTOMER SERVICE IVE EVER HAD!!! SHOUT OUT TO TERRELL, SITA, ROD AND THE WHOLE TEAM AT THE DEALERSHIP!!!! THANKS FOR MY BIRTHDAY PRESENT!!!!

Leonard

Jul 7, 2016

I have bought many cars in trucks over the years but my experience in buying my new Silverado from 5 Star Chevrolet set the standard by which all other car sales businesses should be compared. From my work with General Manager/Salesman Drew Burk who steered me to the best vehicle to fit my budget and needs to the outstanding drive-away training provided by Jennifer Orihuela it was the best car buying experience ever! Customers can buy Chevrolets from dozens of dealers. Five Star Chevrolet recognizes that they are not selling cars and trucks. They sell a positive buying experience. That is what will keep me coming back over and over when I need a vehicle and to refer friends who are in the market for a new car without hesitation. Instead of buying a truck being the usual painful ordeal, the Five Star Team made it a fun experience.

zexin

Jul 7, 2016

David is so friendly.All the things he can figure out and all I need to do is sit on the chair watch him busy doing.Also, because of I just got to America for half month and my poor English, I face a lot of problems. He just solve all the problems easily then left a smile to my face!????????David,??????!

Mimi

Jul 6, 2016

Will always return to have Tom take care of my vehicle. My vehicle was purchased here and no other mechanics have worked on it. Thanks for the exceptional service.

Niraj

Jun 26, 2016

We had a small issue with our new car few weeks after purchase. Five start cheverlot was excellent, people were great and they took care of the problem right away.These guys are great!

Tammie

Jun 22, 2016

Highly recommend Five Star Chevrolet! I couldn't be happier with my experience. Everyone that I dealt with was so helpful and friendly. From my very 1st contact with Porsha who handles internet inquiries, to Sita who showed me how everything works on my Chevy Equinox, and everyone in between. I was greeted with a smile when I walked in the door, and was immediately helped. Even the manager, Ken went out of his way to come by and introduce himself. Thanked me for coming in and let me know he was there to help in any way he could. William, (Billy) Washington was my sales person. He was very knowledgeable and answered all of my questions and concerns. Never pushy! They worked with me on getting a great deal on the exact car I wanted. Then on to finance....Oliver helped me. Again, I was impressed. He made me feel so comfortable and made everything so easy to understand. After finance, I was ready to go home in my new car! I was expecting them to hand me the keys and I would have to figure everything out on my own. That's how it has been in the past. But no, Sita came and introduced herself and said she was going to go over everything in the car to show me how everything worked so that I was comfortable driving. Wow! I was just blown away. Did I mention that I came in late after I got off work. Every person that helped me stayed late just to take care of me. They did it with a smile on their face and never once rushed me. I left feeling very happy and did not really expect to hear back from anyone. I was wrong again. I have heard from them all.....Thanking me and just checking back to see if I had any questions, or if there was anything I needed. Love, Love, Love Five Star Chevrolet! The people make the difference!

John Greiner Jr.

Jun 20, 2016

Great service and staff.. Very painless! My new truck came exactly as promised. I will be back for my next Chevrolet.

Jbizo

Jun 14, 2016

My experience here is always exceptional and anyou thing that may present itself as aneeded issue is addressed with the utmost professionalism. Great team at Five Star Chevrolet!Thanks for the continuously great customer service!

Allan

Jun 13, 2016

Liked the service. Car is working. Hopefully it will continue to do so.

spaint450

Jun 13, 2016

i had the best car buying experience ever. David is a great sales guy. I never felt rushed, pushed or pressured. He took the time to find out my needs. Never looked at his phone or computer. He never interrupted me. He was honest open and genuine. I would definitely recommend him as a sales guy I will buy from again. I have never ever felt that way, ever. I also am not a push over and he was patient, kind and sincere. He really made it seem like a friend. I know that this will not be the last car I buy. And the rest of the dealership was down to earth and kind as well. Everyone we touched during the sales process was kind, professional and genuine. You cannot go wrong with David or Five Star Chevrolet. Shelley and Oliver went above and beyond to make sure my experience was nothing but excellence. Well done, Five Star!

arsenalfc

Jun 11, 2016

My wife and I purchased a new Malibu at Sam Pack 5 star cheverlot. David Reeves was exceptional and provided the best car experience we ever had! He truly cares for people and will go above and beyond to do what is right at any cost. He is knowledgable and well rounded. Make sure you see David Reeves! Sita was a huge asset with onstar enrollment and understanding the technology.

Digginmynewcar

Jun 10, 2016

David was awesome. He took the time to hear what I was really looking for and boy did he deliver! I got way more car than I thought I could ever afford. This is my first luxury car and I am in love.

Rome1125

Jun 10, 2016

Good service, everyone is trying the best to get you on a new car..... Jennifer from front desk always helping and so kind and friendly....

EXCELLENT

Jun 9, 2016

My Wife and I were very happy with the low key negotiations on the final price of our Malibu.Brett Coffin was very helpful to direct us to the Malibu that was our final choice, he was GreatSita Velasquez explained all of the features that we could use connecting our cell phones.Sita and Brett were absolutely Fantastic!!!We would not hesitate to recommend 5 Star to anyone of our friends that need to buy a car.

bettychevy1

Jun 4, 2016

Our salesperson, Brett Coffin, and Delivery Coordinator, Sita Velasquez, were great to work with, and they made our buying experience enjoyable. They were expremely knowledgable, friendly and honest. Even though it was well past closing time when our puchase was finalized, they answered all of our questions and went out of their way to make sure we had everything we needed. Brett and Sita are wonderful.

Karen Camunez

Jun 4, 2016

My experience at Five Star Chevrolet was everything! David Reeves took the time to assist my dad with an issue regarding the title to his truck and he ended up becoming our go-to salesman for life! I just so happened to be in need of a new car and my dad told David that if he helped him with his issue, he would buy my car from him! David exceeded my dad's expectations, which in turn started my car-buying process with him. It was love at first sight with my car! I couldn't believe that I was actually approved and got a great interest rate and payment. This was extremely important to me because I'm a college student on a budget! His wife Sylvia was there visiting him and she helped entertain my impatient little brothers throughout the entire process, which was awesome! Sita Velasquez ended the night with helping me connect my On-Star and teaching me everything there is to know about my car! From start to finish, we were treated with such respect and importance! David, Sylvia, Oliver, and Sita, thank you! Thank you! Thank you!

Mannmann23

Jun 3, 2016

I really enjoyed my visit to Five Star , all the employees were very friendly. Mr. Reeves did his very best to put me in the vehicle of my dreams at an affordable price . I'm so glad that he actually made that happen. I will definitely return to five star for all of my vehicle needs .

Total blessed

Jun 3, 2016

From the th first phone that Porsha spoke to me , meeting the salesman Tarelle who did a excellent job , the finance team and everyone that help make this amazing experience and Sita did beautiful job explain all the features to my new car I will recommend this dealership to all my friends again for an Awesome Experience

MEDINA91

Jun 2, 2016

Didn't think I was going to be able to ride off with anything but when David helped me with getting a heck of a deal I had to take it. I didn't know David Reeves before this; I'll be seeing him in December for another vehicle. The mane thing that I liked was it never felt like a salesman was forcing me to do anything.

Zachary Manson

Jun 2, 2016

David Reeves was a great of help at Five Star Chevrolet. I felt like family and it was a easy process. I am winning this so awesome. My first vehicle.

Car Buyer

Jun 1, 2016

We went with Five Star CHEVROLET because of the professionalism of Billy. Oliver took care of us in finance Sita was a huge help with technology.... Great service, good deal, and overall a great experience!

Luisq73

May 31, 2016

Un exelente trabajo para jorge ramos y Todo su. Personal estamos muy contentos por toda la alluda k nos brindaron graccias chevrolet carrollton tx 75006

Awalls

May 28, 2016

Honest from the first call my husband made to the dealership. They followed thur on everything they promised and we drive out in a new corvette!

Rlorenatorres

May 27, 2016

Fue una buena experiencia el servicio fue excelente nos trataron de la mejor manera y fue un processo muy rapido . Gracias a Jennifer , Alfonso y Eleuterio Por todas las atenciones..!

gabe1788

May 26, 2016

This was my first time stepping foot into this dealership, and my annoyances with dealers are there "shark" like approach. Brett Coffin was a professional who took the approach of " How can I help you " Not necessarily an approach to "sell" me. Everyone made us feel welcome and comfortable. The weekend experience was very attentive and consumer driven, this was a plus in my eyes. The Consumer being viewed as the driver for revenue and appreciated was key for me.. whether people bought a car or not. Sita is great!! And having her walk me through the technology aspects of my new truck along with setting up on star was just the finishing touch. Her personablend and professional approach will take her in a great direction and I believe she is a great asset to your team.

Lreddic

May 26, 2016

Let me just say that this was this best car buying experience I've ever had!!!!The people at this dealership were extremely nice and very honest about everything.I left with the car I really wanted & I couldn't be any happier with my purchase!

Joseoliva63

May 25, 2016

Sita and Ricardo were very nice and helpful with the whole process, helped me get the car that I wanted, them speaking Spanish was really helpful

Clarence Monroe

May 23, 2016

I had a great first experience with this company and I plan to come back again.

Rita

May 22, 2016

came to pick up my plates and registration. I walked in and without any questions they already knew who I was. The feeling of welcomness is like no other. I am glad we are part of the Chevy family!

ginab92

May 20, 2016

David Reeves and Sita Velasquez have done an amazing job in making it possible for me to purchase a vehicle. They are very proffesional and kind hearted people. Very happy Five Star Chevrolet has great representatives like them.

armando Castellanos

May 16, 2016

Muy agradecido y muy satisfecho con el servicio el personal fueron muy amable tiene buenos veiculos y tambien son muy bonitos.Mil gracias por todo.

Big Mike

May 16, 2016

Great experience with dealership! Very knowledgeable, friendly staff! Oliver with financing was a big help in answering all my financial question and concerns. Would highly recommend.

OleMissRebel

May 16, 2016

Brought truck in with a loud noise in the engine. Turns out it was a bad cam. Greg and his team did a great job!

Amanda may

May 14, 2016

Five Star Chevrolet treats you like family. Everyone is friendly and you feel welcomed the minute you walk in the door. From the receptionist, salesman, finance managers, and delivery coordinators you are treated like people not customers. They are all very educated in the cars they are selling and helpful. I would recommend this dealership to everyone I know.

Carol Red Car

May 13, 2016

Five Star Chevrolet couldn't have been more accommodating. Gary had the door opened to greet us before we could get out of my car. I wanted to check out the new Malibu line which my daughter had seen on television. I am a single mature woman who hates being pressured and making decisions, so I took my daughter with me on my first visit. After meeting with Gary, I felt his honesty in helping to find the best car for me. He made me feel as if I was the only customer in the dealership. Gary is, indeed, devoted to his position and making his customers happy. I told him I wanted a "red" car and would like to see the new Malibu Premier. He didn't have a red one on the lot but did have one the following morning, just for me. I drove the new Malibu Premier, which I loved, but found it to be too much for my pocketbook. I returned again to test drive the Malibu L2, which I liked, but wanted to add leather seats. Gary worked out a plan for me, and I returned to wrap up the deal - no pressure involved! I then met with Oliver to go over the financing paperwork, most of which I did not understand. He was very patient in thoroughly explaining everything to me and answering my questions - I'm sure I drove him crazy. Jennifer was a pure delight in explaining all the technology features, of which I had never completely understood in my previous car. She explained it all in detail, on both her computer and in my new vehicle. She was so patient with me and actually made it seem so simple. Jennifer is excellent at what she does and is definitely an asset to your organization. It was my best experience ever in purchasing a vehicle!! Thank you Five Star Chevrolet!

Mr. B

May 10, 2016

Brett was outstanding he provided exemplary customer service that all Car Salesmen should strive to emulate. He paid incredible attention to detail, going above and beyond what was required of him. In my two visits to Five Star Chevrolet, He explained all of the options available to My family and I. One my return trip Brett was extremely accommodating even when I was somewhat undecided on what I wanted to purchase. There was no pressure to make a decision just pure honesty and unparalleled professionalism. After concluding with Brett, I met with Ricardo whom handled all the financial details and documentation. Ricardo provided absolutely stellar customer service and great conversation. He also explained the history of the dealership and his role in the process. I was very pleased with his approach to explaining all the paperwork. He is extremely efficient as well. Lastly, I met with Sita whom explained with great detail and genuine excitement the features available in my new vehicle's technology package. Sita provided the absolute best tech demo I have ever experienced. I highly commended her for her cheerful demeanor and overall enthusiasm for each interaction that she has with customers. This was by far the best experience I've had purchasing anything ever in life, and they truly built enough rapport to earn my business for a lifetime. I would personally like to thank Brett Coffin, Ricardo Rivas, and Sita Velasquez for the remarkable and memorable Service and Buying experience.

Moe B.

May 10, 2016

Brett was outstanding he provided exemplary customer service that all Car Salesmen should strive to emulate. He paid incredible attention to detail, going above and beyond what was required of him. In my two visits to Five Star Chevrolet, He explained all of the options available to My family and I. One my return trip Brett was extremely accommodating even when I was somewhat undecided on what I wanted to purchase. There was no pressure to make a decision just pure honesty and unparalleled professionalism. After concluding with Brett, I met with Ricardo whom handled all the financial details and documentation. Ricardo provided absolutely stellar customer service and great conversation. He also explained the history of the dealership and his role in the process. I was very pleased with his approach to explaining all the paperwork. He is extremely efficient as well. Lastly, I met with Sita whom explained with great detail and genuine excitement the features available in my new vehicle's technology package. Sita provided the absolute best tech demo I have ever experienced. I highly commended her for her cheerful demeanor and overall enthusiasm for each interaction that she has with customers. This was by far the best experience I've had purchasing anything ever in life, and they truly built enough rapport to earn my business for a lifetime. I would personally like to thank Brett Coffin, Ricardo Rivas, and Sita Velasquez for the remarkable and memorable Service and Buying experience.

Jose Luis Gomez

May 9, 2016

My dad and I came in to Five Star Chevrolet to just look at what options we had for my mom, and we left with a brand new car! My dad had bought my mom a 2011 Chevrolet Traverse from a rip-off car lot and the interest rate was close to 20%! My dad didn't realize how horrible of a deal he got until David Reeves broke it all down for us! My dad was interested in buying my mom a brand new Traverse, since he was paying over $600 a month for the car note and he was also spending a ton on service fees, since the vehicle kept giving her mechanical problems. Any way, we wanted to see if it was even possible for him to get rid of it, since he was drowning in negative equity! Let me tell you, David Reeves did not give up until it was made possible! We drove away with a brand new 2016 Chevrolet Traverse! The interest rate dropped down to 6.8% and the payments pretty much stayed the same! The best part was that the payments included service for 75,000 miles, GAP insurance, and even Wheel and Tire insurance! I cannot begin to tell you how big this was for us! Hispanics get taken advantage of ALL the time, when it comes to car buying, due to language barriers and David Reeves allowed us to regain hope in the car business! He was honest from start to finish and his hospitality, along with the rest of the Five Star Chevy team, was outstanding! Sita Velasquez sealed the deal by making the On-Star connection process as simple as possible, since my parents aren't tech savvy... AT ALL... but they understood and truly appreciated her patience! My dad has since then sent a couple of my uncles and aunts to buy from David Reeves! We definitely recommend Five Star Chevy to everyone!

Car_Man

May 9, 2016

Tengo anos llendo a five star chevrolet. Me da gusto decir que sempre me voy con la Mejor experencia. Tengo anos comprando muebles con Jorge Ramos y siempre esta disponible para contestar mis preguntas y darme el mejor servicio. Esta ultima ves fui con mi hijo y compre un 2015 cargo van con la ayuda de Jorge ramos, Oliver Austin y Jennifer Orihuela. Todo el proceso fue rapido y sensillo al punto. Jennifer nos ayudo a instalar el OnStar y aseguarnos que nuestro WiFi estaria listo. Sin duda siempre la mejor experencia y claro que regrsare y se los recomendo a todos mis familiars y amigos.

Jose Luis Gomez

May 9, 2016

My dad and I came in to Five Star Chevrolet to just look at what options we had for my mom, and we left with a brand new car! My dad had bought my mom a 2011 Chevrolet Traverse from a rip-off car lot and the interest rate was close to 20%! My dad didn't realize how horrible of a deal he got until David Reeves broke it all down for us! My dad was interested in buying my mom a brand new Traverse, since he was paying over $600 a month for the car note and he was also spending a ton on service fees, since the vehicle kept giving her mechanical problems. Any way, we wanted to see if it was even possible for him to get rid of it, since he was drowning in negative equity! Let me tell you, David Reeves did not give up until it was made possible! We drove away with a brand new 2016 Chevrolet Traverse! The interest rate dropped down to 6.8% and the payments pretty much stayed the same! The best part was that the payments included service for 75,000 miles, GAP insurance, and even Wheel and Tire insurance! I cannot begin to tell you how big this was for us! Hispanics get taken advantage of ALL the time, when it comes to car buying, due to language barriers and David Reeves allowed us to regain hope in the car business! He was honest from start to finish and his hospitality, along with the rest of the Five Star Chevy team, was outstanding!Sita Velasquez sealed the deal by making the On-Star connection process as simple as possible, since my parents aren't tech savvy... AT ALL... but they understood and truly appreciated her patience! My dad has since then sent a couple of my uncles and aunts to buy from David Reeves! We definitely recommend Five Star Chevy to everyone!

Meignein

May 8, 2016

Thank you to the entire Five Pack Star Chevrolet Team for such a warm welcome and great experience. You are all true professionals in the knowledge of your product and induring that your customers know as much about the vehicle they are about to purchase prior to the purchase as well as after the purchase.

R Marquez

May 7, 2016

We are first time buyers looking for a vehicle that can benefit us and came to Five Star Chevrolet. We were helped immediately by David Reeves. Him and his team helped us obtain a car for a great price. Thank you!

tammie

May 7, 2016

Everyone was very helpful and straight forward. I did feel like they were playing the normal dealer games and were being honest with me on price and services being offered.

Jtexas

May 6, 2016

My experience was amazing. Knowledgeable staff and easy to work with. Already brought a friend in and will be trying to trade my wife's soon.

Ruru269

May 3, 2016

The salesman was a great guy and help me out to the fullest and got me what I wanted. Brett was a great guy. I will go back and get another car from them.

omar alvarado

May 2, 2016

Gave the best information that you can get for your truck and with an amazing attitude especially Sita Velasquez from five star Chevrolet an amzing way to give information and very friendly.

Fearless Fred

Apr 28, 2016

I like their first in and first out service. Makes waiting so easy on the watch! Always pleasant and cheerful employees. Makes me feel like a valued customer.

Paul

Apr 25, 2016

One of the best buying experiences I've had. This 1st scheduled service was easy to arrange on line and took less than an hour to complete. I'm willing to drive the 25 miles for the friendly service.

Eugene

Mar 24, 2016

We really like this Certified Preowned Pickup, but we have tried to have it fixed 3 times. When we slow down and then accelerate a little, the drive shaft hits hard when it goes back into the higher gear We have taken this vehicle to another dealership and neither dealership has been able to fix the problem. 5 Star Chevrolet at least ackowledges that there is a problem, and they have tried twice to fix the problem. The drive shaft has been replaced and the yoke has been heavily greased but the problem still exists.We would be really happy with this Certified Preowned Vehicle, if this problem could be resolved, but so far we are not too happy.

Mervin

Mar 24, 2016

It is always a great experience at Five Star Cheverolet in Carrollton, Tx. The staff is really and truely friendly and courteous.

CatyH3

Mar 18, 2016

They charged me $149 for check engine light !!! I was never told I was going to pay that much just for a diagnostic. If I would've known I would've gone to auto zone or another place it would've been free. The Service Lady called to explain the diagnostics and gave me my totaI and not once did she tell me that my total was for the check engine light. I went in to get my tire patched and for a warranty (recall) when I was there I mentioned the light was on and the Service lady sayed ill look at it, but forgot to mention the part were she was going to be charged over $100 for it.I left with my tire not patched and with my car being in the same condition as it was. On top of that I found out I was charged almost $15 for a service that they have no idea what it was for. Im still waiting for the manager to call me back!I Do Not Recommend this place!!! Hummer H3

Henderson

Mar 17, 2016

The service provided by this dealership was nothing short of OUTSTANDING. My experience with this dealership has been so positive, I drover 45 minutes past 4 other locations because of the excellent service from my first phone call to delivery of my vehicle. I tried to have a problem with my OnStar repaired at another dealership, they gave me such horrible service I ended up contacting GM for further assistance. My problem was quickly addressed and resolved by Five Star Chevrolet. This is my number 1 dealership without question.

Suzanne

Mar 15, 2016

Sean Pinegar was very professional, not pushy, answered all of my questions and he had the car ready when my son arrived. Normally I sell my own cars by owner, but he made it worth our while to trade in our truck. Sean's follow up on all my questions pulled us away from a dealer 35 miles closer to where my son lives because he was willing to find the right vehicle in our price range, a Ford Explorer. Michael in the finance department was excellent. I was able to complete the entire transaction from another city because of their willingness to communicate by email, phone and text. I will be a repeat customer!

David D.

Mar 14, 2016

Despite the fact that I scheduled my service om-line, and received a confirmation from the service advisor, but he knew nothing of it when I arrived early Monday morning, Eric and Tom did everything within their power to recover from the computer glitch, and as always, took great care of me. They are great! Hopefully the on-line scheduling will be looked at and corrected.

scottmcbride

Mar 14, 2016

The service advisor was very helpful and kept me updated through the entire experience. They had to outsource the repair. I was contacted with an appointment and loaner truck was provided

Mzayas

Feb 29, 2016

I been to other places to get my truck serviced and they usually dont take the time to understand your needs and verify your warranty after you have told them. Im glad here I can just go and they will look up everything you have and tell you all you need to know. Im very happy with this place and Im going to bringing my truck here from now on.

NOREEN ENBYSK

Feb 12, 2016

I came in wanting the keyless entry box replaced and reprogrammed. The box was broken and I wanted a new one. I left with the old box and reprogrammed. So, I was a little disappointed.

Evie Maddux

Feb 6, 2016

I brought the vehicle in for an oil change and tire rotation.

Fashionista3

Feb 3, 2016

Length of time for repair started as 5 hours and lasted 3 days ! Service dept ask me if I wanted my car detailed , wasn't very please with the half job but overall great experience with customer service

Felicia Braxton

Feb 2, 2016

I was realy pleased with Mr.Billy Washington helping me wth my new car. Thank you very much

Christopher Stoker

Jan 29, 2016

Tom is the world's greatest service advisor. Chandra is a Super Service Manager. She is just all over it. She's really hands-on when it comes to knowing, acknowledging and reaching out to her customers. Toyota who? At Five Star Chevrolet, who could ask for anything more?

Rheanne Sanchez

Jan 22, 2016

Took my vehicle in for oil change, vehicle was damaged. I was told to bring vehicle in for repair and would take 1 day. I never received a phone call that my vehicle wad not ready. It took a whole week with out any courtsey calls. I happened to call them and it just happened to be ready. Tom was the service manager and Shelly French took the complaint call but failed to follow up with me. I have actually dealt with Shelly twice and both times she fell through. First time was in June when a service man put false info on the service order. But I guess that was not important enough to follow up on either. Well never go there again!!

ragecage11

Jan 22, 2016

Jack Verver worked with me until we found the perfect car for my needs. His follow up was first class service. I highly recommend this dealership and Mr. Verver.

Rheanne Sanchez

Jan 22, 2016

Truck was damaged during oil change. I was told it would take one day to repair. Took a whole week to it back. Communication there is bad. I dealt with Tom service manager, and Shelly French who is suppose to handle complaints. However the cashier girl was really sweet. Will never take my vehicle back there. Worse experience ever!!! Don't see how they can consider themselves 5star.

Rheanne Sanchez

Jan 21, 2016

Took our truck in for repairs on damage caused by one of the employees. I was asked to bring truck in Wednesday and it would be ready Thursday. Never even received a call that truck would not be ready till Monday, I had to call the service dept myself. I received one call from Ms.Fisher who handles the complaints on Friday and left a message that she has not forgot about me,and would be getting back to me. Well as of today no phone call and they still have our truck. Oh and I also dealt with Ms.Fisher on another issue in June where she was suppose to get back to me and never did. When it was brought to her attention last week, she said this was the first time she has even heard my name, and apologized for it falling through the cracks.

Michael

Jan 4, 2016

Not very fast service for an oil change Made an appointment for 5pm just so i didnt have a long wait, truck was here at 4:50pm didnt move until 5:23 pm My last oil change I here was 2 hours Won't be back if this goes an hour today Cheers Mo

Chevy Guy

Dec 29, 2015

Great buying experience with Oliver and five star Chevrolet. The whole staff was friendly and accommodating. Oliver went above and beyond my expectations to make sure I had a great buying experience.

Tarsh Williams

Dec 17, 2015

Awesome customer service from pulling in to pulling out!!!!!!!! I will visit again.

angela

Dec 14, 2015

Needed a quick inspection for this confusing change to one sticker for inspection and registration. I was told to come right in and ask for Tom. When I got there, Tom took care of me and they washed my car and put nitrogen in the tires. I am very pleased with the courteous and exceptional service. So happy I bought my car there

cmoore9678

Dec 8, 2015

Made an impromptu call for oil and filter change and was accommodated immediately. Everyone there was cheerful, helpful and attentive. I look forward to having my car serviced there in the future.

Roy D Rabenaldt, CPA

Dec 7, 2015

Sam Pack's purchase of the this dealership has been an outstanding improvement. My salesman, Dexter Kellough and continue to be friends even a year later have purchase a 2105 Tahoe. What an outstanding vehicle it has been.

Should I give you another chance

Dec 6, 2015

Been a customer for 15+ years now before Five Star and the service seems to getworse every trip. Should I stop letting them servicer my vehicle or give them another chance.Why would you not tell me my vehicle was ready and of course be off the day I called about it.Why would you leave my window down during a 3 day rain and have my seat wet and whenI mentioned it everyone walked back into the building with no comment or concern. There are a couple of great people in the service department but the overall care of the department has gone down.

Texasboy86

Dec 5, 2015

Craig was good and made sure I understand everything that was done. Everything went well. Had to take it in for a second time for my check engine light and Craig took care of it.

Braxton2011

Nov 16, 2015

Eric Leighton went above and beyond what your average sales man does. not only was he able to make the impossible happen for me, he made sure i was always taken care of when i came in for service or for anything of that matter. highly recommended.

giraffelover45

Nov 15, 2015

I visited 5 Star Chevrolet a few weeks ago just browsing for a new vehicle. I wasn't quite ready to buy, I wanted to test drive and learn about some cars I had my eye on. Jennifer intercepted me and took me under her wing, and I could not be more thankful! Though she knew I wasn't ready to purchase, she gave me a genuine, informational tour of some of the cars I was looking into. When I am ready to buy I will definitely be returning to this dealership. Thank you for the kind service, and the complimentary cookie didn't hurt either! Yum!

Happiemomoftwo

Nov 15, 2015

The customer service at Five Start was wonderful! Everyone was very friendly and helpful. I will definitely be returning to this dealership! My kids also loved the free snacks!

Ilovesleep1

Nov 15, 2015

Loved this dealership! Attended to me with the best care. Any questions and queries I had they answered fully. Thank you to Jennifer for helping me out and be helping a sister out with my car amenities(wouldn't be working the wifi if not for you girl). They were so attentive, even gave us yummy cookies to munch on. They're a dealership committed to their clients and I certainly felt like a special priority while there.

Laura

Nov 12, 2015

Every single time I need service repairs on my car they don't take care of it. They have me make an appointment and then they can't service my car. NEVER AGAIN will I go to this dealership!

Akin0927

Nov 10, 2015

Gary (Sales Person) was very knowledgeable, no pressure, worked with me.The best car buying experience I have ever had.I may even upgrade to the 2016 Malibu when in stock

GM12987

Nov 10, 2015

I'm very pleased with the level of customer service I received at Five Star Chevrolet. When it came time to take care of the ignition recall on my Saturn, I obviously could not take it to the Saturn dealership I bought it from, because they no longer exist. I chose Five Star Chevrolet mainly due to the location, but I would definitely go back based on their excellent Customer service. Kevin gave me a ride home, since their regular driver was on vacation, and the time estimate for completion was spot on. They explained exactly what they were replacing and why in terms I could understand.

Meghan Gratton

Nov 8, 2015

Craig was extremely helpful through the whole service process. He kept me informed throughout the whole process and was extremely professional.

Trina

Nov 6, 2015

I love the fact that Craig knows me by name and takes very good care of me and my Camaro SS! Also my sales guy, Kane always takes the time to come by and chat! I love the change in the customer area, good changes and a friendly atmosphere.

BW

Nov 5, 2015

It would be nice if I received the same great service as some of your customers. That is not the case with my visit . My salesperson was not the best in his customer service skills. I got the run around about my contract.. Finally got it a month after I purchased my vehicle. Also someone I worked with was asked to reach out to me from the GM of this company and asked if I could remove my complaint. Very unprofessional dealership in my opinion .

Rhonda Stufflebean

Nov 2, 2015

Tom Smith and David Maynard and the customer service department was very nice.

Chris

Oct 29, 2015

Tried to purchase a vehicle online provided credit information and proof of income. could not get anyone to call me back or respond to emails. I always received excuse from sales person on why the delay in response. I decided to purchase a truck from another dealer. I guess they don't realize there are other dealership out there they have no problem selling a truck.

dv2015

Oct 29, 2015

Awesome service. Integrity is what count! I got exactly what I wanted within my price range. Car #2 from 5 Star Chevy. They do take care of their customers.

Ty Milner

Oct 15, 2015

I loved the service, very helpful and knowledgeable about the product that they were advertising and selling. I was in the market for a Chevy Sonic and sales consultant Eric Leighton was there to assist me in that endeavour. He proved to be friendly, enciteful and helped walk me through the car buying process. Eric displayed the desire to get me into the car that I was looking for. There was no attempt to upsale me or get me into another vehicle, although he proved knowledgeable about any vehicle that 5 Star had in their inventory. Rick Renteria, the Finance Manager at 5 Star made financing my new vehicle a breeze. I can honestly say that my entire car buying experience at 5 Star Chevrolet was the easiest and most pressure free that I've ever had. I would recommend this dealership to any friend, family member or associate who would have an enterest in buying a new car in the future.

Charles Martin

Oct 8, 2015

Kevin was great keeping me in the loop on my cars repair. Great customer service!

William Haley

Oct 7, 2015

Service could not have been better and the staff could not have been more friendly. Please. Give my Thanks to all envoled in taking care of our emergency.William Haley

marisarene

Oct 7, 2015

From the first person I spoke with regarding recalls on my 2014 Impala to the service technician handling my car, the service was top rate. I have already referred my co-workers and friends to take their vehicles there for not only problems but routine services. Very friendly and helpful staff! Great experience!

Saul Marquez

Oct 1, 2015

Great service and salesmanship by David Portillo. Exceptional.

z.abney

Aug 24, 2015

brent and David were super helpful in finding me a new truck in my price range. I would recommend anyone to come buy there next vehicle here

Gina

Jun 29, 2015

My new car experience was with David Maynard. He is exceptional and outstanding at customer service and down to earth. He was able to help me with my new car purchase and part of my family was there too. That's 3 folks at one time and with questions! Very excited about my new chevy spark. This dealership treats you like you matter, all the way down to the sales team to finance. Thank you for helping me with my new purchase!

Dixie

May 6, 2015

I went to this dealership to just look at a particular car that I'm interested in. I told the salesman that I was just looking because I was still a few weeks out from buying. The salesman had a very dry personality. I didn't feel comfortable with him. I prefer a fun experience, with this I couldn't wait to leave. Just my preference. I wanted to get some approximate numbers on what I would be looking at if I went with the car they had, next thing I know he had run my credit without my permission! I was very upset with this! I chose to leave without buying. For me the overall experience was just not ok. The car looked nice, but the salesman and the experience killed it for me.

Carolyn Brice

Apr 2, 2015

I had my oil changed, tires rotated and car washed. It was done in the time I was given and I was then sent on my way. They were very helpful and courteous.

Very disatisfied customer

Apr 2, 2015

This is the most unprofessional company I have EVER dealt with. Please don't buy a car there or get you car serviced there. If you do I promise you will regret it!

Mark

Mar 6, 2015

Told them up front I was looking at several cars that day and would contact them later if i was still interested. Called them later in the day to talk price and they would not talk, but assured me it would be good. Bought something from another dealer that day. If their price was so good why would I have to go back in to get it?

Christopher R Stoker

Feb 3, 2015

Five Star Chevrolet is an old facility with up to date sales and service. I believe that customer satisfaction is their #1 goal. I will always do business with FIVE STAR CHEVROLET.

wlbrown0766

Jan 3, 2015

I just bought a new Chevy Sonic from Five Star Chevrolet and I couldn't have asked for a better exeperience! From the front of the house to the back, they truly are awesome! No high pressure and they made it clear they wanted to be sure I not only had a car that I wanted to drive but that also would right for me and what fits my needs, and life demands. They made sure it was the right car, not just any car. The customer service was top notch. They make sure you don't leave the lot until they go over the car and make sure you know all of it's features. They don't rush you through the sale just to get to the next customer. It was a fantastic care buying experience which is hard to come by.

Chad

Dec 21, 2014

Mariano Garcia and 5 star made me feel like a VIP.....that's just what I expect from Chevy, and why I will use and reccomend 5 star again.

CVE

Dec 21, 2014

Mariano Garcia....truly a pleasure my friend. You set a standard that is truly 5 star. A great continuation of the quality I've come to expect from N. Texas Chevy dealers. Second to none. Thanks

Frances11

Dec 20, 2014

I Frances and Rogelio Alvarez had a great experience when I made my purchase of a Chevrolet Equinox at Five Star Chevrolet in Carrollton, TX.

Annie White

Dec 15, 2014

I HATED car salesman!!, until I had the pleasure of having Scott Daly as my go to man, he crunched numbers for me and worked diligently with the bankers to get me into the truck I WANTED, not what some conniving salesman wanted me to buy. As I filled out paperwork he kept my inpatient 5 year old entertained, he made sure HE filled my tank up before I drove off the lot, AND when I noticed my pre-owned truck was missing a couple floor mats he ran from truck to truck in that parking lot just to make sure my experience at VAN was more than satisfactory. I'm proud to say I drove from Buckeye to Scottsdale for the Truck I wanted, for the price I requested, and was in and out with in an hour. Because Scott works so hard to get the people want they need, hands down he is the guy to ask for ~ Thanks Scott Daly I'm lovin my ride

Brook

Dec 14, 2014

I recently purchased a vehicle at Van at had the pleasure of working with Brendan Kauffman. I would recommend him to anyone attempting the buying process. He made it so much easier by tending to my specific needs and helping me navigate the process.

Rich

Dec 14, 2014

I bought a. 2009 Tahoe yesterday and love it! Dan and Angel were absolutely fantastic and took phenominal care of me and delivered a great purchasing experience!!! What a great place to purchase a vehicle with no hasltles and top of the line customer service!!! My wife and I are customers for life! The climate that Dan Angel provided was very unbridled and I thank them both very much! Rich

Sports fan

Dec 14, 2014

This was my first time buying a car from Van Chevrolet and my experience was outstanding. The team there was super nice and friendly. Brendan Kauffman was the one who helped me but my first car and the customer service was amazing! He had knowledge of what he was doing, very helpful and had an answer and more for every question that I had. If you go down to Van Chevrolet ask for Brendan!

Wendy Palmer

Dec 4, 2014

I want to share my experience at Van Chevrolet in Scottsdale. I have brought and owned about 35 to 40 cars in my lifetime. I buy a new car about every two to three years. I just wish that I would have meet Michael Nations many, many years ago. Because I would have bought all my cars from him. He is so patience, kind, and considerate. He really cares about what you want and if he doesn't have to exact car you want on the lot. He will do whatever it takes to find the car of your dreams.

Betty Uber

Dec 3, 2014

I have purchased several vehicles from Van Chevrolet and been very please with the entire experience each time. Mike Nations has been very professional and helpful through out the entire process each time - always cheerful and happy to accommodate. I have also used the service department and as well always courteous and helpful. I will be back!!

Raphael

Dec 1, 2014

I emailed them a question about a car on cars.com, they responded very quickly with an email and phone call. The car I inquired about did not have the options I wanted but the sales person search inventory at other stores they are affiliated with and found the car I wanted. We made a tentative deal over the phone and I drove to Scottsdale to view the car a few days later. I did buy the car. I traded in a car and financed the balance. At first they offered me 3.99% interest rate when the going price for my 800 credit score should have been 2.75. I did get them down to 2.90 so watch them on that maneuver The sales person said he was an expert on the model I was buying but gave me wrong information at least three times about the car I was buying and the car I was trading (same model). I believe their was a discrepancy in what the sales person was telling me and what the carfax appears to be reporting. I left without a carfax or spare key, it took them over one week to mail me the carfax and I never did get the spare key or touch up paint as promised. They seem to be very attentive until they get your money and then drop off.

Joe

Nov 28, 2014

Michael Nations was wonderful to work with when we purchased our Corvette Stingray. We will be using him again in the future when we purchase our son a GMC truck. Thanks again Michael!

Art

Nov 24, 2014

Jake Thompson was extremely helpful in spec'ing out my order for a new Corvette Z06, helping me navigate thru all the options and configurations I needed, and did so in a knowledgeable, professional and patient manner! He has followed up well, , answered all my questions and kept my informed of the order, build and deliver process and progress. I look forward to working with him thru delivery phase ; I look to him for all things Van- he is an excellent rep for Van! Regards Art Manni

bill fritz

Sep 10, 2014

took my car in for the GM recall after waiting for over 6 months no one ever called me when the parts were in I finally called. They didn't really car much about me waiting for 6 months.one of the service consultant Tom Smith called after a couple of hours and told me my car needed other things on thing Wes for 35.00 they would clean the post on my battery and cables what they didn't know was the battery wes new as well as the cables 3 week in fact after telling mr.Smith he some how disappeared from the room didn't want to talk about it. this was my first time at Van Chevy. am sure it will be my last.

Bob Truman

Sep 4, 2014

Dexter delivered our new Chevrolet Impala as promised.

Joan small

Sep 3, 2014

Great service, friendly and helpful.

John miller

Sep 1, 2014

Service center has been great to work with.

just another guy

Aug 30, 2014

not happy with the dealership. I was able to get a better deal elsewhere for the exact truck. sales staff and sales mgmt not helpful and weren't willing to do deal or negotiate on any level. if you have a choice between these guys and a note lot..I'd take the note lot..fortunately i didn't have to. a dealer down the road was able to get everything i was looking for. i'm not going to say don't go here, but caveat emptor

Nita Killebrew

Aug 30, 2014

I have always found Van Buick GMC to be of the most high character and efficient service. I enjoy working with them and wouldn't trust my car to anyone else. I drive from Peoria, AZ to Scottsdale just to have them take care of my Enclave! I have every confidence in them and their care. My husband passed away 3 years ago and he insured me that Van's was where I needed to take my car. "Don't trust anyone else!" They are always worth the drive!

Lisa Sanders

Aug 26, 2014

I have never had a problem. I have been going here for years.

TG

Aug 25, 2014

Schedule appointment online, service confirmed and repair was done in a timely manner.

Kristin Reuter

Aug 18, 2014

Excellent and timely service. Courtesy vehicle was a huge plus!

COR BREGMAN

Aug 15, 2014

PROMPT COURTEOUS AND TIMELY SERVICE NO ISSUES

Duane Sheldon

Aug 13, 2014

Scheduled on line the day before. 3000 mile service was done in a timely manner and the service rep (not my regular one) was friendly and efficient.

Tb

Aug 12, 2014

Service department was fast and friendly

Mark

Aug 8, 2014

This is a solid dealership

Jeff M.

Aug 7, 2014

We are part of the GM family for a long time within our many family members working in past and buying their vehicles. We will always stick with them, just like family. Also Van Chevrolet does a superb job and are always have the best customer service within the service department.

Sandra Lebowitz

Aug 6, 2014

My experience with Van Buick was a positive one. The Service Technician, John, helped me through the process of completing my Buick manufacturer recalls. John also made sure I was completely comfortable with my visit to Van Buick. I would not hesitate to use Van Buick for any future service needs I may have.

Buick Regal

Aug 5, 2014

Staff was friendly and made me feel welcome and that I was a important customer

Edwin A. Kilburn

Aug 5, 2014

I had not planned to buy a new car when I brought my 2011 Enclave in for service, but the lease offer was too good not to take advantage of. All aspects of the lease/sale were handled efficiently and to my complete satisfaction. I will probably need some more help learning the electronics of the 2014 model, and I anticipate having no problem getting that assistance. I expect to come back next year and purchase or lease another vehicle from Van's because my second car will be ten years old by then.

Jerry Probst

Aug 5, 2014

Always good service.

audreym

Aug 4, 2014

Great service. Very accommodating and helpful. Chris did a great job coordinating my repairs.

sandy guerrero

Aug 4, 2014

i am pleased with all that happened during the time i was there.again thanks for everything!

Alan E. Cisar

Aug 3, 2014

I am completely satisfied as a customer!

Andy B.

Aug 3, 2014

Great service writers, quick turn around.

M Miller

Jul 31, 2014

Fast, friendly, reliable

Bailey McMahon

Jul 29, 2014

This is the second new car I've purchased from Jacob Thompson in the past year. No pressure, honest and professional. Quick and easy, no hassle. Samuel in financing had me out the door in no time. If you do not want to get the run around see Jacob Thompson (Jake). I was nervous purchasing a vehicle without my husband with me and Jake answered every question and never once rushed me. Thank you !!

Jason Faucett

Jul 28, 2014

Tom in service was great. I stopped in with an emergency on the way to a family funeral. He rushed a rental for me, and was excellent in communicating with me via phone as they diagnosed the problem later. He made a very challenging day go a little bit easier.

Merie

Jul 28, 2014

Excellent service writer, Jay Ford. The service was completed in the time given. A very good experience.

Reed

Jul 28, 2014

Service appointment was a great experience since this was my first time there. I was immediately greeted and taken to a service technician for further assistance. The wait time was reasonable for an oil change.

Leonardo Basilan

Jul 26, 2014

Facility is great, clean environment, all employees greet you with a smile, and very helpful.I strongly recommended these place to anyone who wants to buy there next car.

WALTER JUESSEN

Jul 19, 2014

FAST AND PROFESSIONAL SERVICE

msshady11

Jul 19, 2014

My salesperson Gary Shelby gave me exceptional customer service but once handed over to the finance manager I was disappointed in the service. I was told I was paying for a warranty with 100,000 mile coverage but once I received the paperwork that was not the case. I called the finance manager Mike and he advised that he had taken care of the situation and it was only a grammatical error but in fact when my policy was received it still was not corrected. I made several phone calls to the dealership to no avail. I eventually gave up and accepted the fact that I had been bamboozled!

Robert

Jul 17, 2014

Van Chevrolet service department did what I asked for with my older car, kept me informed with the progress by phone, told me of existing minor problems with my older car for my information. Provided shuttle service and did a good courtesy wash. Pleased with the results.

TERRY J BRAWAND

Jul 17, 2014

Very clean, great shuttle services, plenty of service personnel. Prompt attention to warranty service. Great diagnosis program (fair and balanced)!

Catherine Cisar

Jul 16, 2014

The customer service is always fantastic! Jean and the crew say hello, by name, and are always quite cheerful. The repair was done on time and I was able to wait in the peaceful waiting facility. Everyone is always so friendly!! I enjoyed that Jean checked in on me to let me know the status of the car as well. Nice touch!Kathy

SUSAN

Jul 16, 2014

I took a vehicle to the service dept to have it checked by experts before I purchased it from another dealer. They did a visual check , put it on the rack and showed me all he problems this car has. Thanks to Van Chevy I didn't purchase that car and they saved me thousands of dollars I would have spent on repairs. I'm still looking for that perfect car !

Kelly J

Jul 12, 2014

Heather in Internet sales and Tyler in finance are AMAZING! So grateful for their patience and hard work son our behalf! Would definitely shop at Van's in the future!

Mur

Jul 11, 2014

Ask for Jean. She's the best. She'll make sure you're taken care of.

Al

Jul 9, 2014

Encountered a transmission problem with my Chevy Avalanche. Drove into dealership and they took my vehicle and supplied me an 'In house loan car' which was greatly appreciated. Service Advisor contacted me as promised and explained the problem. After agreeing to repairs, work was completed earlier than estimated. Everyone I was in contact with (Service Advisor, loan car person, technician, cashier, etc.) at Van Chevrolet were very courteous. Will go back to Van Dealership for future repairs.

Dave S.

Jul 8, 2014

Had a most wonderful time in buying my new Sonic LT. Heather Prigge played a giant part in making my experience actually a pleasant one. Going to dealerships for me is usually the last thing I want to do. But after I was done and driving home in my new Sonic I thought about how much Heather, Brian and the rest of Van Chevrolet went beyond the extra mile to make sure I was happy with not only my buying experience but they cared about my loyalty to Chevrolet and that is a rare thing. For them customer service isn't dead it is thriving and I will be making the drive back to Van and Heather when the time comes for my next new Chevrolet. Thank you for setting an example as to how a dealership should do things. it is those things we as customers value and what makes us come back. Oh and give Heather a raise she deserves one!!

Sue Chenault

Jul 7, 2014

Everyone at Van Chevrolet works to make car ownership a pleasure. Eric, my sales rep, was very patient and helpful in taking me through the process of trading cars. I continue to do business with them because the service team has been very courteous and friendly. Great team effort!

Larry Johnson Jr.

Jul 6, 2014

July 4th 2014 I purchased my first car at age 26 for my independence day to myself. It was a long time coming but I wanted a Chevrolet vehicle for many years and decided on a Camaro, silver in color. I would highly recommend David Lipari for his knowledge and attention to details pertaining to the makes and models to help the decision making process quick in order for me to have time to enjoy the holiday with my family. With all the fantastic celebrating going on at the location a stayed for lunch with the staff and invited family members to come over and not only enjoy lunch but purchase a vehicle as well.

Ty C.

Jul 6, 2014

I've had nothing short of the best service every time I come in. This last time was even more exceptional. Kosta took the time work with me and my unique circumstances just like a close friend would. I also wanted to express my gratitude for my technician Chris, who did the same, explaining my electrical problem in detail with me. Both Kosta and Chris are great assets of your organization.

G

Jul 3, 2014

Very easy to get work done.

M D

Jul 3, 2014

All of my concerns were addressed and were worked on in manner that made me feel comfortable enough to purchase the vehicle. I was not in the market to purchase or have a payment, but they helped find what worked for me.

Ed Stewart

Jul 2, 2014

This dealership always does a great job servicing my Buick and Cadillac.

Geoff

Jul 2, 2014

Great service by Jay Ford.

Glen Tyler

Jul 1, 2014

Had a good time buying this Camero. It was what I really wanted but did nit think I could afford it. They found exactly what I was looking for and made it fitmy budget. Dexter and all the team members here made me feel welcome.Dexter was very knowledgeable and made sure this was going to work for me. I will definitely come back to Van Chevrolet for my next car and will definitely tell my friends to come here first.

Ken Kopp

Jul 1, 2014

outstanding experience from day 1

R.D.

Jun 30, 2014

I am a very satisfied customer of Van Chevrolet. I will definitely buy my next Chevrolet at Van!

Tina

Jun 30, 2014

Craig in the service department was very helpful. I will be taking my car back to this dealership.

Arley Owens

Jun 28, 2014

Outstanding customer service thanks to Jacob Frasca, and quality of repairs exceeded my expectatons. Great Team Work. Our family is HAPPY!

Dick Armstrong

Jun 27, 2014

I have been happy with my vehicles until the Acadia and I am on my third recall. Each time I have received a letter, the parts are not available for some time. We are waiting on the seat belt anchors? and my wife is concerned that the air bags and seat belts are not functioning properly. My gas mileage on the Acadia 6 cylinder is identical to my Tahoe with an 8 cylinder!

Dwayne Washington

Jun 27, 2014

Thanks for everything!

michael M

Jun 27, 2014

purchased a new corvette in 2012. Never again!! Returned to get vehicle serviced. Never Again!! Promised things that were not delivered. Unable to get a bulb changed after the car was left there, with an appointment, for over 24 hours.

Herman

Jun 23, 2014

Service technician kept me informed of my repair and provided a loaner when repair could not be completed. Customary car wash was nice touch.

Kyle Gillaspy

Jun 21, 2014

Mike, Shelby and the rest of the crew were great

J.L.

Jun 20, 2014

Van Buick GMC is great! They are always professional and courteous. Their facilities are always clean and welcoming. All repairs and service are performed quickly and on time with reasonable pricing.

Anthony Scott Clemmer

Jun 19, 2014

2006 GTO went in as the oild was burning and a weird noise while driving. Jacob and his team were able to identify the issue and replace multiple parts under the hood. After everything was said and done it was a few weeks, but I was given a loaner car which really helped me out.Im vary happy with the work done!

Bernie

Jun 18, 2014

good service and professional staff

Jeff Campel

Jun 18, 2014

The entire service experience was handled flawlessly.

Camaro Owner

Jun 17, 2014

Van Chevrolet, seamless, efficient.

suzanne, realtor

Jun 17, 2014

I have been very satisfied with the service I have received for changing the oil, etc. for my 2013 GMC Terrain. I did not buy my car from Van's but I would recommend them for used car sales and customer service, now and in the past.. I did buy a used Ford Taurus several years ago that I was very happy with for 3 years, until I bought a new Scion XB elsewhere.

J. Moore

Jun 14, 2014

Great Customer Service.

Joanne Erickson

Jun 12, 2014

My visit was a simple one, key fob needed new battery, the wait was long but they got the job done, thank you

Leif Q

Jun 12, 2014

I've owned a Ford F150, Toyota Tundra a few Jeep Wranglers and a couple of cars then this happend to me. Before I begin, I have to commend several individuals that had taken part in making my experience, purchase, satisfaction and down right just lovin it Chevrolet dealership but not just any Chevrolet Dealership, but, Vans Chevrolet in Scottsdale, AZ vehicle selection one that I will never forget. Thank you and each of you deserves 5 STARSto: Jose Gallegos and David Lipari who tagged team making my diffucult decision much easier and then meeting Mr. Mike Wolfe who crunched some numbers to make my deal happen and I can't forget Mr Sammy the finance manager at the back that finalized and kept me within my financial bracket. Thank you, Thank you and Thank you! As a US Army Veteran (11-Bravo) who's served several times overseas supporting OPERATION ENDURING FREEDOM "OEF" for over a decade - have settled for nothing less than "High-Quality" standards. (Van's Chevrolet has that) From the moment I walked through the doors, after I've seen, test drove and initiated my selection process, I experienced extreme quality and outstanding professionalism from this dealership and it's employee(s). In the last 2years I'll have to say that this would be my seventh vehicle and all but one was purchased new. The leadership from VAN's Chevrolet and those under Mr. Brian Hall's wing truly reflect the high standards, hospitality and professionalism towards me . Like most dealerships out there, everyone want's to help, but, what matters most is what happens AFTER! The General Manager must be doing something right! Well, since my purchase at VAN Chevrolet I've recieved a perfect amount of follow-ups from the sales people ensuring my satisfaction. If you are seriously looking for a new or used vehicle and do not want to feel pressure from a sales person, this place is the place to go! The atmosphere and hospitality seemed to be set up more as a family run (as if I'm family), a place where if you do want their business, Van's Chevrolet's had provided more of a partnership involvement and helped me make a super decision based on my wants and needs for this auto investment. I very much appreciated this type of partnership from them. They've earned my business and I'm definately going to recommend family and friends to Van's Chevrolet for their future vehicle purchases! (You probably like a Ford, Dodge, Lincoln or Toyota --- Try to test drive a Chevy it'll speak for itself) Good Luck and hope this will help you find a dealership that is willing to partner up with you and ensuring you drive off 100% Satisfied.

Ben Merrill

Jun 10, 2014

Warranty Service performed.

ED ANDROLONES

Jun 8, 2014

VERY SATISFIED WITH THE SERVICE REPRESENTATIVE TREVOR, AND THE COMPLETED REQIRED SERVICE.

JR Daurio

Jun 6, 2014

Tom Kaskas is my service manager and he is the absolute best. I have total confidence in his judgement and advice. My repairs are handled efficiently and as fast as possible.

John I

May 31, 2014

The service writer, Jay Ford, once again proved he is an asset to the Van Chevrolet organization. He scheduled a convenient appointment, supervised the visit to insure the vehicle was serviced promptly and made certain I was comfortable as I waited! The Van Chevrolet organization is definitely committed to ten star customer safety and service when it comes to their automobiles!

Paul

May 30, 2014

I have bought and sold numerous vehicles in numerous states. Van Buick/Chevrolet has treated me with fairness and honesty. I received a fair price and exceptional service and support.

M. Davis

May 27, 2014

Tom, my adviser, was very friendly and professional. It was a pleasure to do business with him.

Sandra

May 27, 2014

The staff was very helpful and my car was repaired on time.

WE

May 27, 2014

I brought my car in with an unknown problem, just a noise. Tom helped get it sorted out and I was back in my car and on the road. I work from my car so it's important to me to have my office in tip top shape!

Trudy Dennis

May 26, 2014

I was not intending to purchase a new Corvette for a few months; however Ryan Derosier, sales, kept me in mind and advised me when a 2014 Stingray came available. That evening, I went to Van, saw the Vette and brought it home the very next day. Ryan was wonderful and patient with me, going through all the new details of the 2014, You see, this is my twelfth (12th) Vette I've owned since 1970!!! Ryan was so helpful when I realized I had left some items in my 2006 Vette. Ryan is the epitome of what a sales representative should be. He is knowledgeable, pleasant and patient. I look forward to continuing my business with Van Chevrolet and Ryan for years to come. I've only dealt with Van since I came to AZ 2 1/2 years ago. VERY PLEASED11111

Charles H. Cox Jr.

May 22, 2014

Professional and enjoyable.

Glenn Smith

May 20, 2014

See earlier comment.

Kevin & Shana Turner

May 19, 2014

Mr. Shelby was very helpful and knowledgeable. They gave us a very good deal without any hassle.

Don't buy here!

May 16, 2014

Purchased a 2010 Chevrolet Equinox LTZ after 2mths the computer software program went out all my control buttons were unable to work including my a/c and radio! Took it to service dept had Tom Kassas inspected told me the software had crashed down and needed to be replaced but would cost me 1,800! Called GM they did nothing to help explained this wasn't my adult this vehicle should had been inspected including software. After several months of driving my car different service lights would turn on everywhere I took it they couldn't help because of the software finally my engine light turned on took to a different dealership since Van Chevrolet was no help and they informed me this vehicle had not be inspected & there was some parts that were from a different vehicle model! Or old but not the original. Keeping in mind this vehicle was shown to me when they had it still in their "back lot" where it still had to pass inspection but was probably never done so and this vehicle was sold to me! And given 2 days later!

Nelson & Laura

May 16, 2014

I have had plenty of bad car buying experiences. I usually don't sleep the night before as I am preparing myself for battle. I don't like the whole process. Having said that I was ready to fight when I went in to see Mike Nations at Van. I had spoken to him a few days before and explained I don't have time to waste as long as the price doesn't change from the Truecar price and they can give me a fair value for my trade in, I would be leaving with a new car. I had set aside a Saturday to go test drive several different cars. I first went to Nissan down the road. There I was shuffled from one person to the next. Finally when we sat down they quoted me several thousand more than the Truecar price?! I complained and sat and waited finally when I said I was leaving they agreed to honor the price. Too late. I left and went to Van expecting the same thing. I was wrong. Mike Nations had my car sitting and waiting for me to test drive. He was professional and knowledgeable and immediately gave me the price I was promised. I did have to haggle a little on my trade in but overall I was very happy with the whole experience.

Terry

May 16, 2014

I bought a 2014 Stingray from Van. The purchase went great thanks to Ryan Derosier. It`s yellow with a black interior. Runs great, no problems. Where ever I go, it gets a lot of attention. Thanks Ryan and all the great people at Van Chevrolet.

Darla Andrews

May 15, 2014

The job was handled promptly, and I am completely satisfied with the work done to my car.

Richard1646

May 14, 2014

Everyone I dealt with was professional and courteous. The work was done in a timely manner and my Equinox looked great after the wash. "Posted as a service per authority of the business, review written by customer."

Roberto Hernandez

May 14, 2014

Still had a issue with the repair made.

David Cloninger

May 11, 2014

I bought my vehicle here

GP-Cruising

May 11, 2014

I just bought a used car from Van-C. The sales representative's I worked with was Heather and Mickey they were very informative and pleasant to work with. Heather was very knowledgeable with all the questions I had. Not your typical sales experience that you might get from a dealership in buying a car.

Bob

May 9, 2014

Overall customer service was excellent. Overall service for cross country trip. The operations very dedicated to service the needs of the customer from scheduling to close out service appointment.

David

May 9, 2014

Outstanding service and customer loyalty. They are not in it just to sell you a vehicle - but to help make your entire vehicle ownership experience positive and fulfilling.

Jose monreal

May 8, 2014

When it comes to costumer service Van Chevrolet has the best in town. The best part Of my experience in buying my truck was the way the sales man (Jorge Ramos) explain me every detail of my purchase and showed me all of my options. Van Chevrolet has one of the best sales man I have ever met. He would help you andexplain in every detail of the purchase and he would give you all the discounts he Can get so you would be satisfied.

Thomas Santos

May 7, 2014

Always quick service with a professional staff.I highly recommend that you request Tom Kaskas as your service rep. He will keep you updated on the status of your vehicle and is just an over all great guy to work with.

Virginia Peters

May 7, 2014

Excellent service. Jacob helped me and he did a superior job. I shall always ask for him and I shall definitely return to Van Buick.

E Peabody

May 6, 2014

Very Satisfied. All work was done quickly and efficiently and no work done that was not required. There were no hidden "problems" or surprises.I appreciate the care and attention my car gets when I bring it in for service.

Seb douz

May 6, 2014

Won't go anywhere else

Dr Jill Ombrello

May 5, 2014

Dexter was patient as he taught me the ins and outs of my new vehicle. He was pleasant and personable. He accommodated my last minute request to place locks on my wheels. He explained my warranty to me as well. He was a real pleasure!!! I am sending my friend to Dexter next week to buy a car because he was so great!

Gretchen

May 2, 2014

Overall, very positive experience. The only critical feedback is the wait time when I arrived. 2-3 vehicles arrived after me but were assisted before me. Agent was apologetic for the wait.

Purple1960

Apr 30, 2014

I was able to schedule an appointment that was convenient for my schedule. I dropped my car off in the morning and was done in just a few hours all washed and ready for pick up. My Service Rep. is outstanding, Thanks Jean Jajou

J L TROOK

Apr 28, 2014

They do good work! Nice to be able to drop off car and get a shuttle to work, while they work on the car. Very pleasant employees to deal with, especially Ashley on the service desk...

caro

Apr 26, 2014

You guys are awesome!

Don

Apr 25, 2014

took care of my needs. I have bought 3 cars from this dealership and there is a reason I come back is they do a great job.

Brandon Mans

Apr 23, 2014

Completely Satisfied

Magdaleno Guerrero

Apr 23, 2014

I recommend anybody shopping for car or truck to shop at Vans' Buick/ Gmc in Scottsdale.I was treated very good and with courteous attitude from all the staff .Prior to going there I went mto some other dealer with a different demeaner than Vans' Buick/Gmc.J.R. Guerrero/ Phx;Az

William and Becky Iacovelli

Apr 19, 2014

The experience that we had with Van Chevrolet was one of the best ones that we have had purchasing a vehicle.

Alan K

Apr 15, 2014

Jean did outstanding job.

Barry Markowitz

Apr 14, 2014

Very satisfied with overall service and efforts by Service Consultant

JayDee

Apr 14, 2014

Customer service was very pleasant. All the needed repair was addressed. The facility was clean and amenities, e.g., reading materials, refreshment, seating, etc., were quite sufficient.

Darlene De Franze

Apr 11, 2014

overall very happy with this dealer

Darcy Jones

Apr 10, 2014

I wouldn't take my Acadia any where else.

John Clark

Apr 10, 2014

Very professional and on time service. Jay Ford was great.

Richard Walters

Apr 10, 2014

I come to the Phoenix area every spring and the first thing I do is have the car serviced at Van's and the experience has always been excellent. Lord willing, I will see you all again next year.

DavidH4164

Apr 9, 2014

Tom did a great job and he always takes good care of me. "Posted as a service per authority of the business, review written by customer."

Joseph Banyai

Apr 8, 2014

Went well and was able to make a good deal with what i wanted

LYLE ASPEGREN

Apr 8, 2014

Convenient time to have our vehicle serviced and the work was done in a shorter time than was predicted as well. Tom Kaskas is our service rep andas always did a great job in fitting us in to the system as we did not have a pre arranged appointment.Very satisfied with the work.

Cindy Hogan

Apr 7, 2014

I always go to Van for anything to do with my Equinox

Integrity is everything

Apr 6, 2014

I was interested in a Chevy Silverado and found one that sounded good...almost too good. The bottom line, they lied; it had already been sold....discovered this on my own. Integrity and honesty are very important to me. I'll never do business with this dealership.

Helen F. Smith

Apr 5, 2014

I really like Van Chevrolet and am always telling friends and family about it. I always like visiting there and trust them with my car.

Pamela

Mar 30, 2014

Just terrible. Every standard trick in the book being used here. Vehicle I was interested in was listed online in multiple ads, went in for a test drive and was told it hadn't been checked since the trade in at all, giant sticker on the windshield stating it was 'not for sale'. When asked when the mechanics would check it, was given the answer that it would not be unless I bought it, otherwise it was just going to an auction. Maybe the dealer that gets it at the auction will know what respect for customers is.

Susan Leeper

Mar 24, 2014

David Cottrell was an extremely good salesman. He was always willing to take my calls and answer my questions. He was especially enthusiastic about the features of the car, and he patiently guided me through the operation of my new Impala when I took ownership. Since I hadn't purchased a car in 13 years and was just coming back to the Chevy brand, I was overwhelmved by the 29 computers and all the new electronics on board. David offered that he would be available any time I needed to call or drop by to have more things explained, and I'm sure I'll be taking him up on that offer.

Spencer5487

Mar 17, 2014

Erin did a really good job. Great communication through out the process. "Posted as a service per authority of the business, review written by customer."

RV'er

Mar 9, 2014

I went to Van Chevrolet for two warranty issues. They fixed the problems without me having to argue with them. I would not hesitate to return to Van Chevrolet in the future.

Wendy Palmer

Mar 9, 2014

Mike Nation was the most honest and pleasurable person I have ever bought a car from. I have bought a lot of cars over the year and never have I been treated better than at Van Chevy... I would recommend all my friends there and have already...

DellaJane

Mar 6, 2014

Not only did they fix the problem I took my car in for, they also fixed another issue with oil use. Gave me a loaner car without any hesitation, kept me updated on the status of my vehicle (had to order parts)

NoelPat

Mar 3, 2014

Friendly, honest and fast. I can always count on Van for my car needs. Great place to buy a car. I will recommend Van to all my family and friends. Thank you

maryxcutter

Feb 26, 2014

I am very pleased with the service I received on my last visit. I came in because I had heard about the ignition recall on the local news. I called and spoke with service consultant Tom who set me up with an appointment on my next day off. When I arrived at the dealership I was greeted by Tom who immediately looked up my car in his computer and explained that my particular Cobalt was not part of that recall and that I had no worries about my ignition failing. He did however find a recall/service bulletin notice regarding a fuel leakage problem and asked me if I had noticed any problem. I told him that I could sometimes smell gasoline but had not noticed and leakage but that I park in public parking lots not in a garage so I probably wouldnt notice a leak. He suggested that I go ahead and have the problem fixed and I agreed since I was already there. The work was done in a timely manner and I havent noticed and gasoline smells since. Overall I am VERY pleased with the way I was treated and with the service that my Cobalt received. I will continue to bring my Cobalt to Van any time service/repairs are needed.

Happy Vans customer

Feb 19, 2014

Great buying experience through the internet fleet sales team. Ryan Derosier was our sales Rep who handled the paper work. We negotiated the deal over phone and email. No crazy pressure tactics. Once price agreed upon, we went to dealership and they were great... Nothing changed from what was agreed upon, and we left as satisfied customers. Ryan was great to work with, and an integral part in our satisfaction.

Tahoe Purchaser

Feb 12, 2014

Brandon Shriver provided the best car buying experience I've ever had - I've recommended him to everyone I know!

Diane1682

Feb 6, 2014

I found all the staff to be very friendly which made the first visit to Van Chevrolet a very pleasant experience. "Posted as a service per authority of the business, review written by customer."

Sam

Feb 4, 2014

Recently I bought a car from Van Chevrolet.The sales experience was great with David Cottrell. He is polite,honest and professional and overall stands by his word of out of door price he had given me over phone.We completed the whole transaction within 2 hours and drove out with the car we love. I thank him again and recomend my friends to contact him if they are considering to buy a used or new car.

Shirley

Jan 15, 2014

My sales consultant Gary Shelby was absolutely AMAZING! I love my new Chevy Equinox!!! "Posted as a service per authority of the business, review written by customer."

Jeff H

Jan 3, 2014

I have had a horrific experience with them. I was recently in an accident and purchased a replacement used vehicle from Adrian Wilson at Van Chevrolet. I'll paperwork was signed, down payment was paid and they cashed the check. They informed me that the vehicle still had to get inspected prior to giving it to me and would be ready within two days. I patiently waited at my own expense with a rental vehicle. They first informed me that it was going to take longer than expected and requested that I wait, which I did patiently. Then two weeks later I get a call from them stating they have to cancel the deal because it didn't pass inspection. I went to VAN Chevrolet and requested that I be refunded my down payment and they informed that my check hadn't cleared yet (which it had,7 days prior) and that they couldnt refund me my money. After numerous inquiries and finally obtaining a copy of the inspection report, it appears that a salesman/manager had taken it for a joy ride and blown the engine subsequent to me purchasing the vehicle which they were trying to cover up, then wouldn't take ownership of it. I spoke to as many managers as I could but only got mean stares and the run around. Chevrolet should be embarrassed with their dealership's conduct. By making the mistake of trusting these people, I am out 2 weeks rental of about $600, and I now have to resume my search for a vehicle and incur additional costs.

Lisa

Dec 12, 2013

Everything was handled very professionally. "Posted as a service per authority of the business, review written by customer."

Sabrina V.

Dec 12, 2013

I recently needed papers signed to finalize my car deal. David Cottrell (car salesman) went the extra mile by driving the papers to Casa Grande for me to sign. I've had a great car buying experience with Van Chevrolet Scottsdale! If you are looking for a great car salesman David Cottrell is the man! He is honest, stands by his word and very professional. Thank you again David C.!

Da L

Dec 11, 2013

My husband and I went to Van Chevrolet to look for a vehicle for our daughter. We met a friendly and professional sales person,Lawraleen Adewunmi. She ask us what kind of vehicle we were looking for and what our daughter will be using is for. We told her she will be commuting to and from college. She suggested several cars and we went to each vehicle. She was so informative on each vehicle. The mileage, features, warranty etc...My husband and i was so impressed on Lawraleen because she really wanted us to feel comfortable and relaxed. She was so professional and trustworthy that I would recommend her to our friends and family.

Gem C

Dec 11, 2013

I LOVE my new Equinox LTZ!!!! I usually dread the whole buying a car experience but Van Chevy made it easy. Thanks to Lawraleen Adewunni. Love it because she was from the Hawaiian islands and so easy going....no pressure sales. Will definitely refer my friends and family.

Scottsdale delight

Dec 11, 2013

My husband and I were blown away by the level of knowledge and professionalism of our Sales Manager Ryan Derosier. He was absolutely delightful to work with. Funny, charismatic and full of passion. We love our 2014 Chevy and will be a customer of his for life. Great job Ryan!

silveradogal

Dec 10, 2013

After going to multiple other dealers and being lied to, I had the privilege of meeting Ryan D out front. He was very knowledgeable and knew exactly how to make this the easiest and least stressful car buying experience I have ever encountered. He is 100% a class act and wont ever buy a Gm product from anyone but him. 100% honest and upfront. My family and friends will all buy buying from him

Sherlene522

Nov 26, 2013

Was very happy with the staff. Thank you very much! -The above review was posted as a service and with the authorization of Van Chevrolet, and the comments and opinions expressed in the review are those of a customer of Van Chevrolet.

ChevyFAN

Nov 19, 2013

I throughly enjoyed my experience at Van Chevrolet. I bought my Impala from Katy Padilla. She was honest and very personable. She treated me like a friend. I am reading a lot of bad reviews on this dealership and I simply don't understand. While I was there I saw the most awful customers that were simply rude and treating these salesmen as dirt. These people are trying to make a living, I'm sorry everyone can't buy a vehicle for less than the dealership owns it for. These people don't make an hourly wage. They get paid commission. Stop acting so entitled.

ChevyDriver

Nov 18, 2013

I went to several dealerships before going to Van Chevrolet. My experience with Van and sales consultant Ryan Derosier was the absolute best. He took his time to show me many different models of the 2014 pickup that I wanted to buy. The negotiating process was cordial and without any high pressure. Ryan gave me a good rundown on all the new tech features and made himself available for questions and any problems that might come up after purchase. I left feeling very good about Van Chevrolet and the staff.

HWCamaro

Nov 16, 2013

Van Chevrolet is a car dealership. Anyone expecting something different is dreaming. They will haggle with you. They don't claim to have "no-haggle" pricing. A lot of reviews say they took forever on their buying experience. If you want to make it quick, just pay their overinflated sticker price. The waiting area is mediocre at best. Big screen TV, WiFi, coffee, snacks, but no play area for kids. They have a tiny box of toys to entertain kids. My daughter was bored of them in less than an hour. So I don't suggest bringing kids. I did call ahead for the car I was interested in and they did wash it and have it pulled up front for me so it was ready when I showed up. Processing of the paperwork was also fairly quick. This experience was not the worse but I have had better experiences.

Lori Define

Nov 10, 2013

Katy Padilla along with Nate Rotolante treated me with a friendly and professional attitude in dealing with my new truck purchase. Katy found the right truck with all the options and then some and had it pulled up front and ready for me to test drive when I arrived for my appt. The deal was great and all the care that Katy took to make sure everything was to my satisfaction upon delivery was awesome. Thanks again Katy and Nate for treating me like a real person and getting the deal done.

Kelly

Nov 9, 2013

5 stars all around. I don't understand why people find it so easy to bash a place instead of appreciate how hard these guys work and realize that if they get you a good deal, it's money coming out of THEIR pockets. That said, I thoroughly enjoyed my buying experience with Van. I was not lied to or toyed with in any way, which I appreciated. I had gone to several other dealerships in the valley and I left for one reason or another (the salesmen lied or were just plain sleazy, they didn't have enough selection, the interest rates were way too high, etc.). However, when I arrived at Van, I was greeted by friendly faces. My salesman, Abdul, was honest and straightforward, which I REALLY appreciate. There was no beating around the bush. I was able to get my new car with no unforeseen bumps or frustrations. I had really been putting off buying a car because I didn't want to be stuck working with a dealership that I didn't trust or want to support. That's not the case with Van. I feel completely confident in telling my friends and family members to go here for anything they need, whether it's a new car, service, or whatever else! The whole staff seems great, but definitely ask for Abdul if he's there when you go in. He was really fun to work with and made the process a breeze.

Kelly Graham

Nov 9, 2013

I take my cars, both of which were bought from Van, here for service and I have never been left anything less than satisfied. Abdul was my sales man for the most recent trade in and purchasing process and he was awesome. He wasn't pushy like so many salespeople at other dealerships are, and he told me everything I could possibly want to know about the car I was buying. He made sure that I got precisely what I wanted. I'll definitely ask for him next time.

Brent Collins

Nov 7, 2013

Thank you all that was accomplished during the sale. Salesman, Sales Manager, & Finance were all very helpful and friendly. They went above and beyond to help. The above review was posted as a service with the authorization of Van Chevrolet, and the above comments and opinions expressed in the review are those of the customer of Van Chevrolet.

bill naas

Nov 2, 2013

did not answer question request for dealer fees and other fees added to advertised price

CLIFF

Sep 24, 2013

i DROVE 200 MILES FROM OKLAHOMA TO TEXAS TO LOOK AT A VAN. ALL THE PICTURES SHOWED A VAN IN TYPICAL CONDITION FOR THAT YEAR. WHEN i ARRIVED THE SALES PERSON SHOWED ME PICTURES ON HIS PHONE THAT HE CLAIMED HE COULDEN'T SEND FOR SOME REASON. WHAT THEY SHOWED WERE THE DRIVER AND PASSRNGER SEATS. THEY TRASHED. HE CLAIMED HE TOLD ME ABOUT THIS. WHAT HE SAID WAS " IT MAY NEED SOME ATTENTION." THIS WAS THE WORST EXPERENCE i HAVE EVER HAD AT A NEW CAR DEALER, AND I HAVE BEEN BUYING CARS FOR OVER 50 YEARS . THE NUMBER OF USED CARS NUMBER OVER 100. MY FRIENDS COME TO ME FOR ADVICE ON BUYING CARS.

Jeff M.

Sep 10, 2013

I purchased a 2007 Acura MDX in July Of 2013. There was a bad switch that Brandon Shriver, the salesman was going to replace. We took the vehicle home and tried to call Brandon two days later about the switch and he was gone. Nobody knew where he went. I talked to the repair shop, and a sales manager, Smiley, about the part. Both said would look into it and call me back, no one ever did. Brandon called 2 weeks later and said he had a family emergency and was off for 2 weeks and did anyone call me to put the switch in. I told him of the run around I had been given and he made every excuse in the book. I took my vehicle up to him on Saturday to have the switch installed, and he broke a piece of trim on the console. He agreed to fix that too. We made another trip the next week to get that fixed. After dropping off the vehicle he called and said it was ready. When we got there he hadnt fixed the damage he caused. He said he ordered the wrong color part. He said he would call us to pick up the vehicle in 2 to 4 days, that was 4 weeks ago. We have not been able to get a hold of him as of today. He wont return our calls, and I talked to Smiley 5 days ago about it, and I havent heard from him either. BEWARE OF THIS DEALER THEY ARE INCOMPETENT, AND UNTRUSTWORTHY OF ANYONE'S BUSINESS

John Spindler

Aug 28, 2013

I was looking at a 2003 Corvette, read online about the car. Emailed them for a carfax and they sent me one. Great emails and great response to my questions.

natasha88

Aug 14, 2013

I had a great experience at Van Chevy! Their honesty, integrity and professionalism had me feeling completely satisfied.

tiffhamilton23

Jul 22, 2013

Mark is awesome and I will be recommending him to my friends and family.

Biancacoook21

Jul 2, 2013

Awesome partnership and employees - their honesty and integrity is what made our final decision to purchase here!

Running away!

Jun 29, 2013

I had the worst, scariest experience in car buying ever here! it's like they were holding me hostage. Aweful high pressure mind games. Stay far away from here!

Valcoleman

Jun 24, 2013

I am completely satisfied with the overall experience. Mark is awesome and I will recommend him to my friends and family!

JanRey

Jun 22, 2013

Yesterday my husband surprised with not One but Two New Cars! Unbeknown to me husband was working with Scott DALY to pull off this monumental event. The reason my husband went to Van's and asked to work with Scott, was because of our daughter's outstanding experience a few weeks ago. We were not expecting the same kind of deal that she got, only that we be treated fair. Scott Daly, went ABOVE and BEYOND, our expectations! My husband is still talking about his experience working with Scott and the Van team....they were in his words "EXCEPTIONAL, UNBELIEVEABLE!" The personal attention, and competency of this incredible staff far exceeded our expectations! To say we will be back, is an understatement! To say " Will refer friends and Family to Scott Daly and Van's Chev."... is even a greater understatement....Of Course We Will... ! Never in my 61 years of dealing with buying a new car has it EVER been a good experience! This was an AMAZING first !

R. Rey

Jun 22, 2013

Having bought a lot of cars over the years, I wanted to express my appreciation for the way I was treated at Van's Chevrolet in my most recent buying experience. My salesperson, Scott Daly, was the most considerate, caring and understanding of my needs of anyone I have ever dealt with at a dealership. The other personnel I dealt with during the buying process were extremely polite and courteous, I found that the deal I got was more than fair -- it was special. The great thing about Van's in general was that they treat you like a real person, not just someone to sell a car to . . . that's what the car business needs more of. Thanks, Van's for the hospitality. I'll be back.

Chuck H.

Jun 11, 2013

Went to Van Chevrolet to look for a used car. The sales person was determined to get me into ANY car regardless of what I told him I was looking for. He assured me he could get me into every car he showed me in "30 minutes" and their dealership was willing to do anything to earn my business. I ended up leaving because of the high pressure tactics of a salesman who didn't take the time to listen to his customer.

clarkp

Jun 6, 2013

I look forwards to enjoying my new car. I will recommend this dealership to friends and coworkers.

evansmith88

May 22, 2013

I am completely satisfied with my overall experience. The staff was friendly and accommodating.

Merseykouri

May 7, 2013

James Brown did an excellent job. I visited two other dealerships, and after two hours here, I left with my new vehicle. This was all because of James. Thanks and keep up with the good work!

Peterlewis34

Apr 29, 2013

All of the employees involved in my purchase went above and beyond in making my experience in purchasing my vehicle outstanding. they made me eel like family.

stevengray

Apr 26, 2013

I liked working with Jason. I believe we got a great deal for the vehicle and for the features it contained.

Earlmiles

Apr 1, 2013

Justin has been excellent representative for your organization. Thanks for the excellent service!

Mike

Mar 29, 2013

We return to Van Chevrolet time and time again to purchase vehicles. They are friendly, helpful and take the time to remember us. It's a warm feeling when they recognize you from the last sale. We love chevy's.

bella

Mar 27, 2013

great and fast and i had my kids with me and no one complained about them once even after we had been there for hours..and yes i have told my friends about this place

MW n CW

Mar 25, 2013

Thank you to Jural, Junior, Bobby, Jerry, James and Gary all who were helpful to us at Van Chevrolet in Carrollton, TX

Myrna Comstock

Mar 24, 2013

I was extemely pleased with Angel, my sales lady and the manner in which the transaction took place. I'd highly recommend an to everyone. My second car purchased from them.

Bryan Tate

Mar 23, 2013

Angel did a great job! She valeted my new Camaro to me. Mark in finance got me a great interest Rate.

Z71 Silverado Owner

Mar 21, 2013

Angel Turner and James Brown are AWESOME!!! I went in, got what I wanted, and left happier than ever! If you want a honest dealer, great sales to show you what you are looking for, then go here. I cant say enough about this entire dealership, I would highly recommend them to anyone!

Tate Adams

Mar 19, 2013

The entire staff at Van Chevrolet from FNI, Sales, to Services really took care of me and I would definitely come back and spread the word. They have an awesome team!

Van Chevrolet is the worst dearlership!

Mar 5, 2013

This is the worst dearlership that I have ever dealt with. I contacted the salesperson to purchase a vehicle. He advised me the car was available. However when I drove over an hour to purchase the car, it was no longer on the lot. I also waited for over 40 minutes for him to make initial contact with me. The salesperson did not apologize and acted as if he did not care. He kept trying to get me to buy another car. Do not waste your time with this dealership. The mangement and the sales people are highly unprofessional, and will give you the run around. There are too many dealerships to deal with the bad service Van Chevrolet will give you. They are not worth your time.

Alicia P

Mar 1, 2013

My experience was horrible. I told them I wanted a specific make and model and they lied and said they had 5 at the price range I wanted. Turns out when I got there they only had 1 of the model I wanted and it was overpriced by 5 thousand dollars. Then they tried to sell me a Malibu or impala. That is not what I wanted!! So I left and will never go back there again

Disappointed

Jan 1, 2013

My wife and I had were in the process of narrowing down the exact model of vehicle that we wanted to purchase. We found a couple specific used vehicles online that were located at the Van dealership that we wanted to test drive. We were hesitant due to the negative dealership reviews, but figured maybe people were exaggerating. When we arrived, we were greeted warmly and shown the first vehicle. First off the vehicle had damage that was not detailed in the online posting. After dismissing this vehicle, they brought out the second vehicle, which was in fine condition. We then sat down to discuss numbers. This ordeal took nearly three hours, and involved no less than four different sales reps. In the end, we decided against buying the vehicle, due to our overall disinterest in the base model features. We were then told that another vehicle could be brought in the next morning that would more likely fit our interest due to the features. So my wife and I did come back the next day to look at this third vehicle. The vehicle was nice, as we again sat for nearly two hours to haggle over the final selling price. Again the process consumed so much time and involved a number of sales reps. All that we wanted was a bottom line price, that met our budget, but it seemed to be a constant battle to get that dollar figure. In the end, the vehicle was just outside of our budget so we walked. Fine! However, later that evening we received a call from a sales rep placing one last ditch offer. This offer was acceptable to us, however by this time we were already home (a 30 minute drive). My wife agreed to the deal over the phone, was told "congratulations on your new vehicle", and we then prepared to gather paperwork to take to sign the contract. Just before we left the house the sales rep called again to tell us that another person was looking at the same vehicle, to hold off on driving down until he knew their interest level. In the end, the dealership decided to sell the vehicle to another buyer. Wow! My wife and I aren't upset that the dealership decided to sell the vehicle for more money. That we understand. It's that we were strung along for over a total of six hours to ultimately have been told that we had a deal, only to find out we really didn't. It was exhausting and frustrating. We do feel some relief not to have ultimately done business with this dealership. In hindsight, our opinion was more concretely established a few days later when we purchased a used vehicle from another dealer where the salesman immediately gave us an answer to our asking price, without haggling or involving other sales reps. We were in and out in less than an hour. By comparison, there is a massive gulf between the cultures of various dealerships. The Van dealership culture is one of tactics, lengthy processes, and very much intricate haggling which involves layers of manager involvement. Maybe our end result experience was unusual, but the clear lack of respect for the agreement speaks volumes for their honor or their word. If you like the "game" shop at Van. If you prefer not to play the "game" shop somewhere else.

CocoReid

Dec 29, 2012

Loved my sales guy Jason and working with Kennedy! :)

Omar001

Dec 19, 2012

This was a great experience for me considering this is my first time purchasing a vehicle without needing a co signer.

CarlosM

Dec 18, 2012

Was looking to put my hands on a new chevy cruze, i got turned down by several agencies because of the lack of negotiation skills but this guys were the exception, they worked with my to satisfy my needs and my budget, go see Mike Cambell and James Brown, they'll hook you up with great deals and great negotiation skills, thans to them we are now enjoying our new ride.

Chevy

Dec 17, 2012

Excellent location, my sales rep was outstanding.. DE12312011

Malibu

Dec 11, 2012

We enjoyed working with Mr. Kennedy Smith on the Purchase of our new Malibu

Grandma

Dec 10, 2012

I bought a new 2012 Equinox and the experience was great. The salesman was knowledgeable and oh so friendlly. I will reccommend Van Chevrolet to all my friends.

Kaleshia

Dec 10, 2012

This was truly the easiest and best car buying experience. I went into the dealership not sure what I wanted and walked out a very happy new car owner. I went to another dealership prior and was very unhappy with the sales people and came to Van as a second option. Wish I would have gone there first...I will next time. People there are friendly and the deal went smoothly. I am a woman and I never once felt like I was being taken for a ride or that someone was trying to get over. Will recommend Van to everyone and anyone who is in the market for a new or used car.

Alex8745

Nov 16, 2012

I was really impressed with the customer service and professionalism.

sunlover

Nov 10, 2012

Called on an internet ad. Had the exact car I wanted, at a good price. Was told the car was sold, a little bit later was told it was available, just not at the advertised price I would have to pay more. I said I can do that. They wanted my credit card for a deposit, I was ready and said so that is the total cost. I was told no it is not there is more. Why don't they just advertise the price they want for the car and you can decide if you can afford it. They have so many hidden costs to make more money. I would have loved to buy the car, but there are a few 100 just like it else where. Not very willing to work with the buyer even a cash buyer.

joeazona

Oct 30, 2012

Bought a used car here and was lied to on a warranty. dont trust anyone. get it in writing. I wont go back.

TheChandster

Oct 22, 2012

Keep up the good work, see you next service vist..

'Vette fan

Sep 22, 2012

I recently dealt with and purchased a 2013 vehicle from this dealership. The overall experience was up to standard.The sales staff were quite polite and professionally equipped to make this a smooth process. I would highly recommend them and will continue to give them the opportunity to sell me cars.

melanie

Sep 22, 2012

Very nice salesman, quick transaction. I was not planning on buying the car initially but after test driving it I loved it!! Everyone at the dealership were pleasant to work with.

Popps

Aug 10, 2012

Called internet sales person Mike Nation about a car posted on cars.com. He encouraged me to come in and see car. Went 2 hours later and Mike was not avilable so met with a "salesman". Was given the chance to look at and test drive car. Was ready to purchase only to find out car had been sold already and owner brought it back for AC repair. Personnally belonging still in car when test drove it. Dealer tried to sell same vehicle twice. Was mislead, wasted 3 hours only to findout car has already sold.Very unethical and dishonest.

Disappointed

Jul 7, 2012

I went to this dealership with a specific car in mind, one that I had found online. All I wanted to do was look at the car, possibly drive it, and then see what I could do about financing. I couldn't find any of the used cars on the lot, so I finally broke down and asked someone where they were. Just like that, I was taken inside, where they took all my information to see what I could afford. I should have known something was going to go wrong when across the way a lady started shouting "don't call me dear, this is exactly why I hate car dealerships!" and kept shouting all the way out the door, escorted by a smiling sales woman. Thinking I would eventually get to look at the car, I went along with the process. Finally, Scott came over-the "best dealer in the valley". Did they think I was stupid? Anyway, he kept asking me why I wanted the car I wanted and did I have anything else in mind. No, I came to look at a specific car. Yes, he did spell out what it may cost to buy a certain car at certain price, but never even suggested that the car I was looking for was available for sale. Finally, I asked if the exact car was on the lot and he replied with "we just sold it at our other dealership, 5-10 minutes ago, probably while you were still in the building". Of course you did, duh. Needless to say, if you are looking for swindlers and condescending sales people-go here, so they can tell you how wonderful they are and waste your time.

TXslade

Jul 5, 2012

I called about a newly listed 2008 Pontiac G6 which I am looking to pay cash for. Sales Manager James Brown promptly responded and I set an appointment for 1 1/12 hours later. I drove 40 miles. The ad stated "this 2008 G6 4dr Sdn is technically a pre-owned vehicle, the clean and spotless interior could fool even the toughest critic.The paint on this G6 4dr Sdn is flawless; no scratches, no blemishes, no need to spend extra money on touch ups." When I arrived the sales manager came and told me the car has a pending deal, but he would have one of his salesman show me the car anyway. There was no one in the dealership at the desks making a car deal. I hate people that blatantly lie and start on the wrong foot.They pulled the car around and it was rotten. Paint cancer all over the roof, hail damage, door dings all over. the back seat was removed because they were shampooing it. the passenger seat was nasty. I told them no need to proceed further. The car was misrepresented. I told them I was looking for a small car for my 65yo mother. They pulled around a Jeep Grande Cherokee and tried to pressure me. They argued with me that this was a small fuel efficient SUV. I did not want their SUV and I knew way more about cars then they did. I left because they are unprofessional and were obviously shady charactors. I would proceed here with caustion and have all your research done before going here.

ERosamond

Jun 27, 2012

Our salesman Jurel Scott was simply awesome and very professional, the staff at Van Chevy did a great job, I will be back

bad people

Jun 21, 2012

My husband and I took our daughter to purchase her first car at this dealership. I had done my research and found this car on a website from my credit union. I then called Van Chevrolet to verify the car was still on the lot and if a discount was offered if I worked with my credit union, I spoke to Scott who answered yes to both my questions. Once we entered their establishment we never worked with Scott, I did ask for him, a man named Rick located the vehicle and took us on a test drive. My daughter decided to purchase the vehicle, now the fun begins, Rick went to find his puppet master, can,t remember his name but I believe related to the Scott we never met. He was very volitie, thought he wanted to smack my daughter and he suggested my daughter should clip coupons to afford the car. We were not given a credit union discount, we were charged a repair fee on the used car and lied to us about working with our credit union. My daughter has a credit score that is over 700 so financing was never an issue. The finance man was very condescending, informed us we were stupid for not purchasing their extended warrenty. Needless to say we still purchased the car because we didn,t want to go down this road again with another dealership. We will never do business with this group again!

al mart

May 30, 2012

bob my corvette sales mgr was very good this is my third corvette i bought from van.

Ballobby

Jul 11, 2011

I had a bad experience at first, but the dealership management made it right with me in the longrun. In general, they did what it took to earn my respect.

tyeanned

Jun 29, 2011

We worked with James Brown when purchasing our new Silverado 3500HD-- Could NOT have asked for a better guy to deal with... We had been talking to other dealers for weeks, and could never make a deal that we ALL agreed on, fortunately- after sitting down with James, we came to an agreement that made everyone happy!!!! THANKS!!!

jbessler84

May 22, 2011

This was my first car buying experience and I was very nervous. I had heard horror stories about car dealers and the way they try to take advantage of females and first time buyers. James Brown was the first to speak with me on the phone and made me feel comfortable enough to go test drive a Camaro at Van Chevrolet. He was very nice and made sure I knew what all the features are of the car. When we were done with the first drive he made sure I was happy and understood everything about the Camaro. We went inside and he introduced me to his manager James Chacon and the 2 of them walked me through the process. What surprised me was how comfortable I felt with the entire process and how James explained everything to me as it was happening. I was not sure about my credit and if I was getting a good deal but they showed me how my score compares to others and went over all of my payment options. I really couldn't believe how easy the whole thing was.GREAT JOB VAN CHEVROLET, you have a customer for life. I love my new Camaro and I will definitely send my friends to you.

jimbo198444

Apr 19, 2011

This was my first experience visiting a dealership and buying a new car. James Brown made me feel really comfortable and got me into my dream truck. He explained all of my options available and put me in a great vehicle. I would definitely recommend him to all of my family and friends.

rkillen

Jan 23, 2011

James Chacon was an excellent low-pressure sales representative, and answered all of our questions and inquiries to our satisfaction. We had researched prices on the vehicle we were looking for extensively, and found the Van Chevrolet price to be the lowest, without a lot of negotiation. As promised, the dealership stood behind the vehicle by repairing a leaky window we discovered three weeks after the sale, at no charge to us.

Jim DeGreif

Jan 21, 2011

Very committed to service their customer and pleasent to work with during sales. The sales team did not pressure me at any time. Made sure my experience, while at the dealership, was good, made sure my needs were satisfied. Made sure I understood I had a good understanding of the auto prior to leaving.

Minson23

Jan 12, 2011

Mark and Shaun went out of there way to assist me in purchasing my new 2011 Camaro SS - Wayne called my bank and reduced the payoff on my trade in. All 3 worked with me in every way to make my purchase an easy and pleasant experience !! Mark Garrett was very helpful - he found the car I wanted - there were only two with the options I wanted - found it immediately and secured a trade for it quickly !

betsymv

Jan 7, 2011

We bought our first care in over 10 years. All of the staff was very helpful and found just the car for me in my price range. After the sale, it was even better. They have gone out of their way to make sure the used car I bought lived up to my expectations.

davjohns1

Jan 7, 2011

This is the 3rd vehicle I have purchased at Van Chevy over the past seven years. I always return to this dealership and give them a chance to earn my business, usually after visiting other dealers in the Dallas area. As some personnel have come and gone, Van Chevrolet has been consistently at the top of their game when it comes to selling excellent quality vehicles and closing the deal with minimal discomfort. I had my eye on a 2010 Camaro because of the innovative styling and performance.In my 50s now, I still crave the kind of driving experience that only a performance car provides.Adam had the kind of grace and patience needed to keep me occupied through the process. I normally spend around 6 to 8 hours on a car deal, which is the case here as well. Romero listened to me and went right to the best deal on the car without "low balling" or attempting to beat me up about payments and price.These guys made it happen for me with the utmost professionalism and maturity.The sales manager personally greeted me and placed a phone call to thank me at the end of the day.The dealership is easily accessible from a major freeway (IH 35) and has a good variety of vehicles to test and consider. I landed on a 2010 Inferno Orange 1LT Camaro that is the finest V6 muscle car I have ever driven.I will certainly recommend this group to all of my friends and continue to give them a chance to earn my business in the future.Thank you.David J. Dallas, Tx.

rmjohn1

Jan 5, 2011

I was not happy with the 2010 crew cab I bought a few months ago. After talking to Wayne and Shaun they got me with James Bown and by the end of the day I left with a 2011 Texas Edition.I could not have asked for better service,care and understanding. Thanks to the team at Van Chevrolet. Yes Van Can !!!!! Robert Johnson

clemley

Jan 3, 2011

My initial experience with Van Chevrolet was online. The dealership was close to where I live, so I decided to check the inventory. I found a car I liked and sent in an email hoping that it was still available. Before too long, I received an email from Mark Garrett who let me know that the car I was asking about was not available and he asked me to come in to check out the rest of their inventory.I went in the next day and met Mark. He was very receptive and very nice. He was unfortunately in the middle of several other deals and asked if I would mind working with one of his associates. That's when I met Jahn Smith..or "Big Jahn" as the other guys were calling him. Jahn was very nice as well. We walked the lot and looked a few different trucks before I decided on the truck that I liked. We took a test drive and when I got back we sat down to start the paperwork. Although it took a little long, the paperwork part of the deal was very easy...it was very busy that day, so I figured I might be there for a while. Jahn made sure I was comfortable during the entire process and answered any questions I had!Before too long I was meeting with Steve to settle the financial side of the deal. This is where I got nervous. Normally the "finance guys" are sneaky and can really screw you over or confuse you with all the extra stuff. Steve was straight forward, though. He laid everything on the table and asked what I wanted. I picked it all out, he answered any questions I had and then we finished up the paperwork. It was that easy.Before I left, Mark came back over to make sure everything went smoothly. He apologized for not being able to see everything through and wanted to make sure I was happy before I drove off the lot. I was, and he let me know that if I was satisfied to make sure to send anyone I know his way.The next morning I got a call from Mark and he was making sure I made it home safely since the weather was so bad the day before. He reminded me that he offers a $100 gift card to Chamberlain's Steak House if I referred anyone to him.Well, that sounded too good and my wife was ready for a new car. So, later that day we went back up to dealership and met with Mark. Once again he offered his polite and professional services and helped us get into a new car. Mark is, by far, the best car salesman I have ever worked with. I highly recommend him to anyone looking for a new car. I have yet to see that Chamberlain's gift card, but I'm sure it's on its way!Van Chevrolet has far exceeded any expectations I had for a car dealership. They will most definitely have my business in the future!

dhansen012

Jan 1, 2011

I was extremely pleased with the service and willingness of all of the team to find the right deal for me. They worked and found a deal for the car I wanted in the price range I could afford. They showed the different options, explained the process, and worked to have the car ready for me in a very short time frame. Mark was extremely helpful in making sure I had all of the information, explaining why I should not consider some options, since they did not really provide any benefits to me. Carlos was helpful in helping me work through a lost tilt situation. The total time I was there was 3 1/2 hours from arrival to leaving with the new car. I did know what car I was looking for and had actually rented the car for trip I made to make sure it was what i wanted in davance. I first contacted Mark through the Internet and he was very responsive in emails, with a phone call and worked to make sure before I arrived what car I was looking for color etc. The other dealers I had contacted did ot respond. So Kudo's for Mark and team.

rbumbalough

Dec 31, 2010

Customer Service was good because they gave me food & drink and were attentive to my concerns as well as quick to fix several small problems. Competent quality work was exhibited all around by all dealership employees ascertained by subjective observation forming a Bayesian prior probability indicating employee work was likely objectively measurable in terms of quality. The employees were very friendly despite being subjected to constant rejection and fear induced fight or flight response from prospects.Goodness happens when antecedent circumstances occur that inculcate a consequent state of benefit for a particular individual or group. This happened for me and my wife relative to our dealings with Van Chevrolet.Sadly, my wife and I did not get the best deal available on the Cruze and I think the extended warranties are overpriced. But I did the deal anyway because my wife liked the car.I rated Van Chevrolet good rather than great because there is no objective way to determine, define, and hence to measure greatness.I would recommend Van Chevrolet to my friends with the caveat that they go in with their financing already established so as to pay cash and with competitive quotes to use as wedges to obtain a vehicle at dealer cost if possible.

aidamay2010

Dec 28, 2010

I am impressed by the fact that they took the time to drive to my mothers home, for her to sign the paper work needed to purchase the car. Going above and beyond is what made this experience an excellent.My rating as far as the salesman is excellent; reasons for this are as follows:1.Salesman new the answers to all my questions.2.Was honest with the best interest for me as a customer.3.He made sure I received a deal that was fair for me.4.This was a very pleasurable experience for me as a buyer, and would defiantly recommend others to come.Thank you,

dthrelk

Dec 12, 2010

I have driven foreign cars (mostly Volvo's) for 20 years. I require a calm, non-harrassing dealer experience or I won't go back. I needed towing capacity and travel comfort without a full size truck, so I considered the Traverse, the Flex and The Volvo XC90. Mark Garrett provided the calm and knowledgable dealer experience I was used to from upscale foreign car dealers. He understood my requirements and financial parameters and combined with his General Manager, Wayne Massey, worked relentlessly to find the Traverse which fit my required option package. Wayne then went the extra mile to find rebates, discounts and financing programs that met my monthly payment target. The vehicle they found me exceeded my specifications at a price I was comfortable with.Throughout this process, the phone calls I received were not harassing, but quick, business-like communications on the the things they could do to meet my needs and options they were investigating. It was very well handled.I had bought Suburbans from the old Van Chevrolet before. Good price, harassing experience. With the takeover of Van Chevrolet by the ownership group of Crest Cadillac 6 weeks ago, you can see the improvement in how customers are handled in the sales process. Wayne and Mark are from Crest Cadillac and ensured I received the upscale dealership experience I desired.GIVE THESE GUYS A TRY! Mark will ensure that you are treated in a quality manner.P.S. I also got a fantastic deal on a VERY nice Traverse.

Suemccombs

Nov 30, 2010

I've purchased 12 cars in my lifetime, and this was the most satisfying car purchase I've ever had. My trade-in was handled expediently, and Wayne Massey thoroughly explained the specifics of my deal. He and Mark Garrett sought the best financing available for me, allowing me to drive out of the dealership in my dream car, with a bumper-to-bumper extended warranty, with only a small fraction of an increase in my monthly payment. I was treated with courtesy and respect by everyone at the dealership, including Fran Vega in Financing. It is because of this warm treatment that I have already recommended Van Chevrolet to two friends. I intend to use the Setvice Department as well to maintain my car.

tobyleethomas

Nov 30, 2010

My experience with Van Cheverolet was excellent. Everyone at the dealership went above beyond to make sure that my car purchase was easy and hastlefree. I purchased a Tahoe as a suprise gift for my wife and they made it happen! I had to purchase and trade in a vehicle two weeks prior to our daughters birth which was no easy task keeping it a secret, but the guys at Van worked with me to keep it a total surpise. They actually brought her new Tahoe to the hospital so when she walked out with her new baby she had a new car waiting for her. Not only that, but the dealership gave us a baby gift and followed up with us to get pictures of the new addition to the family. This was by far the best purchasing experience i have had at any dealerhip and they have made our family a life time buyer from Van!Best regards,Toby Thomas

mgblair

Mar 27, 2007

This was my first experience purchasing a car from a "respectable" dealership, and it has been one of my worst experiences ever. I fought with the dealership for almost 2 months. The first car they sold me came with an oil leak that would have cost me $1,500 to fix. The car itself cost me $4,700. At first they refused to fix it and basically told me "tough luck". After bringing a friend in, who appeared to be a lawyer, they reluctantly agreed to fix it. After 2-3 weeks, nothing was fixed. I decided to go for another car. Of course, they didn't give me nearly what I payed for the first car. They gave me $3,000 for the trade-in. I had used the car for about a week, and had a radio installed. I did not have a car for about a month, until I decided to deal with another salesperson. Of course, at this point, almost everyone at the dealership knew who I was. I showed up 2-3 times a week asking about my broken car which was never fixed. The other salesperson was for sure better, friendlier, as I was basically starting with a clean slate. After selecting a new car, they tried to sell me a warrantee for $2,300, and when I refused, they became angry. Eventually they dropped the price to $1,200 for the warrantee. They also sold me a "gap protection plan", telling me it was almost the law to buy it. Finally, regarding the radio I installed in the first car, they refused to take it out, and it would have to stay with the car. It was a deck worth $600 they were trying to rob me of. I told them they either give it to me or I would bring the police. They told me to take it out myself. That was my whole experience with them. I tell everyone I know what it was like.

omalleyc

Sep 22, 2006

I bought a new Cavalier. Finance Mgr. said they'd hold my check. I even post-dated it. Instead they put it right through. LUCKILY I had the funds to cover it. Called 4 times for the dealership manager before I was able to get through to him. No one ever returned my calls. After I got the car it was making noise and I had to leave it with them twice before the noise got fixed. They acted like they were doing ME a service by offering me $50 worth of gas, but I had to come to their dealership to fill up if I wanted it, even though I lived in Ft. Worth. I was so fed up when my plates came in I told them to take their sticker off the back of my car. They said they couldn't because if they scratched it I'd hold them liable. I told them I'd sign something if they wanted, but I wanted their name off my car. They said fine. When I went to pick it up their name was still on the back so I had to cover it with a sticker. On one trip to the body shop, the department that handles title applications asked me to verify that my address information was correct. I told her it wasn't. My address was COMPLETELY wrong. I'd never even heard of the street they had me on. I was assured it would be corrected. When a year rolled around & I had to get my registration renewed I never got anything in the mail. I found out it's because they still had the old, wrong address listed as my address. They were horrible from beginning to end and I will never give them, or their affiliates any of my business again.