Used Cars for Sale at Five Star Chrysler Jeep Dodge Ram Warner in Warner Robins, GA

Bratz

Jun 30, 2016

Be very careful when taking your vehicle here for service. Took it in for what was supposedly warranty work but found out the coolant leak (supposedly a hose) wasn't covered. Was quoted an outrageous price so took elsewhere. Found out it was just a loose hose. Paid $20 and all was well. Talked to both Service Mgr and General Mgr and of course they weren't at fault at all...denied everything. The kicker is that it wasn't leaking until I took it to them previously for an oil change. The General Mgr was at least halfway approachable. The Service Mgr was a complete jerk. I tell everyone I can to never give this place their business.

Sarah Lanier

Jun 4, 2016

Contacted Lorenzo and let him know I needed a new vehicle and what I was looking for. He had cars waiting for me when I got here and wouldn't stop getting cars until I had exactly what I wanted. Had a wonderful experience!

Hollingsworth, Courtney

May 31, 2016

I've always been satisfied. Stephen Palma is a great salesman. He makes sure you get exactly what you want and that you are in the ride that you want before leaving. Great service

ServiceMatters

May 21, 2016

What awful service! I arrived at five Star Dodge at 8:57 AM for a complimentary basic oil change due to a previous service complaint. I checked in and decided to view their inventory. Had a great experience with the sales person. Returned to the service counter to follow-up with Michelle 40 minutes later. Only to find out she had not checked my car in for service. As well, she has the worst attitude. It is 11:24 AM and I am still waiting. It doesn't get any worse than this. You would think business cared, but unfortunately that is not always the case. The only good experience was the mechanic, Terrence, he took initiative. Othan that I wouldn't do this again. Dillon, unfortunately your team members caused you a sale. Keep up the good work but with another company. It's now 11:36AM and I am still waiting. 11:40AM Waiting for invoice... Should have kept the Camry! Fortunately, they change the oil for Chryslers too.

Nancy

May 16, 2016

I recently purchased a '15 Ford Escape from Five Star Chrysler Dodge Jeep Ram in Warner Robins, GA. From the moment I made that initial phone call to the day I signed the paperwork, the process was like clockwork. Zach Wrinkle was very professional, courteous and patient with us. While we made a decision on the vehicle fairly quickly, it took several days to secure the financing at our own Credit Union. In the meantime, we were able to hold on to the new vehicle. When I went back in the sign the final paperwork, he was waiting for me with paperwork in hand. I would definitely purchase another vehicle through this dealership as well as recommend it along with Zach to others.

Robert478

May 11, 2016

I recently purchased a new 2016 Dodge Journey from Dillon Wade who made this a seamless transition for me with my trade-in vehicle! Both Dillon and Randy Burkey (sales manager) were both extremely professional, friendly and courteous when it came to ensuring I was being properly attended and not left alone on eternal waiting status. I was given plentiful information and test drove two vehicles before I was able to decide on my new vehicle. Dillon worked very hard and stayed late that evening with me to ensure that everything went smoothly. I can honestly say that these gentlemen were truly professional and treated me, an active duty military member, with nothing less than genuine respect and appreciation for my service to our nation! I will most certainly go back to deal with this amazing Dodge team in the future!

GaDeerSlayer

May 6, 2016

Mike Alford was a pleasure to work with. Went out of his way to make a deal. Never any rush and not pushy. I made a new friend.

Sarah Lanier

Apr 29, 2016

Lorenzo Porter may be a new face on the lot, but he and Cody helped make picking out our new (to us) car a wonderful experience. They listened to what we wanted and helped us find vehicles that weren't just within our price range, but that we would actually want to own. We left the lot with exactly what we wanted! It will be time to upgrade our other vehicle in a few months and we are looking forward to working with them again.

weaver!

Apr 21, 2016

thanguysks for having employees like Brandon. very pleasant to talk to and very professional. He and ms. Kathy keep up the good work. thanks I'm very satisfied with my 2015 dodge journey

Becca and mike

Apr 9, 2016

The visit was amazing. The customer service I received from Dillion Wade was great. He was so friendly made us feel very welcomed and at home! I would highly recommend him to any customer that walks in the door! His personality is what help sale the vehicle!!!! He even stayed late u til we figured out what we wanted! Thanks for everything! By the way I love my jeep!!! Big thanks to Dillion Wade for being such a awesome salesman and for being kind and having the personality u have!!!!! FIVE STAR IN WARNER ROBINS IS THE BEST!!!!!

Zack Ussery

Mar 28, 2016

Mike Alford helped me find the truck I wanted for the price I wanted. It took about 3 weeks of emailing back and forth to find it, but that shows just how dedicated he is to his job. He was a great car salesman, very respectful and honest, which made our truck buying experience much more pleasurable. If you go to Five Star Chrysler Dodge Jeep Ram, I recommend you ask for Mike.

Sean

Mar 11, 2016

Mike Alford found the vehicle I was looking for. I enjoyed being able to peacefully test drive without feeling rushed. My entire experience was pleasant from walking in the door, to driving away in a vehicle that will provide many years of safe travel for me and my family.Mike didn't distract me with other vehicles that I didn't want. Simply put, he listened to what I was looking for, and found it. It doesn't get any better than that!Thank you Mike Alford!

Dlarai1

Mar 10, 2016

I came in to look at a specific kind of jeep. When I first came in I felt with the Eddie and he let me know honestly he knew someone else that would know more about keeps and what I was looking for and he referred me to Matt. They both, as a team, were AWESOME! Not one time did I feel pushed to get something I didn't want and they made it about me vs about what they were trying to sale. I told them how much I would not pay over and we went with that. The GM, Chad, came out to meet me and he came up with a game plan to see what my best options were and he was also very friendly and helpful! Needless to say, I walked away with no vehicle BUT between Eddie and his positivity, Matt and his knowledge, the GM and his willingness to help, and Jessica ( she was my customer caregiver, she called back to make sure I had a great experience) I was HIGHLY SATISFIED! I WILL be going back to deal with these few individuals because honestly they went above and beyond the call for me!! Thanks guys!!

Jay

Feb 22, 2016

Jessic J.Jessic J.Feb 23, 2016This place is HORRIBLE! They will lie to you just to make a sale! I purchased a brand new 2014 Challenger in 2014. When I went to the dealership I was already approved for a loan. In too, my ONLY requirements was for my car to have built in navigation and the color to be white. The salesman told me they didn't have any white cars and couldn't order any, so I settled for one of their gray anniversary challengers. However it still did not have a navigation installed. So the dealership made a promise they would install the navigation as an added on feature. During the purchase I deliberately told him to NOT run my credit since I was already approved. However, the next day I received inquires on my credit report from 7 different loan companies. I complained to the manager, it did not help! After MONTHS, I FINALLY received my CD player with the navigation after making numerous trips to the dealership. Now only after a year, the entire radio system stops working. I again make numerous trips speaking with the salesman who had it installed, he states the man whom installed it no longer works for the company! So he refers me to the manager. He then refers me to a audio store. They run some tests and determines the radio system is not working anymore. In too, they tell me the radio system was very cheap. I return back to the dealership, the manager then tells me that they are unable to replace the CD player because I have over 36K miles on my car! WTH! So then I say what about the original one? He can't replace it with that either because they don't have any radio systems there! So it's a Dodge dealership, but I can't the original one nor a replaced one for the faulty one YOUR dealership installed? I will NEVER return to this dealership or recommend it to anyone!

Bobchuck51

Feb 13, 2016

I recommend this dealer to anyone and if you go you need to deal with Zack he is straight forward and honest. I got the one I went in to see he didn't try to sell me something I didn't want. Very good experience.

Wc Farms

Feb 3, 2016

Sales woman was awesome, Best sales person there. talk to Candy she hook you up with a deal. great deal on my new truck. Remember see Candy!!!!!

MissPrissy

Jan 29, 2016

I just purchased a 2014 Jeep Cherokee Limited from Five Star Dodge. Thomas and Randy were both very helpful in finding me the perfect SUV. Thomas was friendly and I never felt pressured in any way. The total experience was AWESOME!!!!! I love my Jeep and am so happy that I chose to give Five Star a chance. I will do business with them again and highly recommend Thomas and Randy to anyone looking to purchase a car.

Rachel09we

Jan 27, 2016

Thomas helped me get the jeep I wanted at the right price. He even remembered details about my family and personalized every interaction. I couldn't be happier with the purchase.

lisarat05

Jan 21, 2016

This is by far the worst dealership I have ever dealt with. I tell all my friends to NEVER buy a vehicle from them. Once they get you to buy the car, customer service goes down the drain. If they promise you anything please be aware that as soon as it comes time to sign the paper work all the sudden they can know longer honor that. Flat out lie to you !!! Had to take the car back for service and have kept it for days with every excuse why the part is not in and why its not fixed. So very frustrating. We will never do business with them for service or to purchase another vehicle again. Very dishonest . They will suck you in with all kinds of promises then turn around and lie !!! So very sad that people are this way !!!

RiaG999

Jan 14, 2016

The car purchasing experience is not something that I enjoy. However that being said, my experience with salesman Frank "the Tank" Graves was exceptional. Frank went out of his way to get me into the vehicle that was going to work for myself and family on the most important levels. He was kind enough to respond to a question that I had the next day (his day off) in a timely manner the same day. My experience with Frank is that he goes out of his way to do the right thing for the customer and deal with each person in a straight forward and honest way. He is a refreshing change. Thank you Frank....five stars for you!!

Quality Repair LLC.

Dec 24, 2015

Promised me n writing to 1 price then denied that price when I showed up. They don't listen to the customer. Only push what they want.

Raider 25

Nov 24, 2015

I am very happy with the service and the sale person Carlos Nelson who was the key to get the car i wanted for my wife GREAT EXPERIENCE

Been Had

Nov 23, 2015

After losing our son's car in the Charleston flood, we were in the market to replace with a 2015 Challenger. Went online got in touch with CHAD GOSS - their internet sales manager at 9:30/10 am on a Monday morning regarding a car we found online...we spoke, MADE A DEAL, traded phone calls, received a call from their sales manager Robert ???? confirming that Chad was treating us right and letting me know that the car would be ready when we arrived later that day...I told Chad we wanted the car, sent in our credit app and were told we had a deal....started our 4 hour drive, got 40 miles outside of Charleston and received a call from Robert that OOPPPPPSSS - sorry, someone else sold your car?!?!!!!??? WTH??? THEN send me an email with a 2014 attached....maybe this will work??!!! HORRIBLE UNPROFESSIONAL JERKS

Jeepgirl

Nov 21, 2015

Our experience with Josh and David was by far the best used car buying experience ever. No one was pushy or annoying, they were professional and personable. We test drove one Jeep and bought it. Thanks - having fun :)

dodgegirl

Nov 17, 2015

Car shopping is usually a pain in the rear, but my recent experience turned out to be a great one. What I enjoyed most was Matt my car salesman. He was down to earth and compassionate about my purchase. Most of the time car salesmen are associated with being sleezy, but at this dealership that was not the case. I truly enjoyed my car buying experience!!! #satisfiedcustomer

Tim C

Nov 16, 2015

The service department is horrible. Stay Away! I took my 2008 Liberty there for rear brake adjustment since the emergency brake was not holding when parked on an incline. They took the vehicle in, while it was being worked on the lady at the service desk informed me my tires needed replacement. After I told her I'm not buying tires that day, a tech comes out starts giving me scare tactics about tires being bald, I say no again since I had measured the tread there was still more than 4/32" remaining. I get the vehicle back and next time I park on an incline, the emergency brake still does not hold. I took the vehicle back and at the service desk they tell there was nothing to be adjusted with the rear brake to begin with!!! So what did they charge me for last time? They agreed for me and a tech to go out and test and when he saw the brake does not hold he tells that's fine because the vehicle will not move anyway when the transmission is in Park, and the emergency brake is only supposed to hold with brand new brake pads!!! At this point I decided this place was just a waste of time and money and did not argue further. (I took my vehicle to Tires Plus later and they adjusted the brakes right). Few after this my rear driver side tire started rapidly losing air and it needed inflating every few days. Looks suspicious that days after I refused their tire sales pitch one of my tires starts to leak. About 2 weeks after this, I opened my sky slider for the first time and after closing it is stuck and will not open again. Now I am suspicious they did something to the sky slider as a part of their "inspection" as well. Do not ever take your vehicle for service here!

Erin_V

Nov 14, 2015

My sales rep was Carlos Nelson. Very friendly and helpful! He really went above and beyond finding me the perfect van. I had him going all over the lot showing me what all they had and getting the keys to show me the inside. He did an amazing job explaining the differences between the different models (Chrysler vs. Dodge, AVP vs ES etc.) and also showing me. He made sure I knew how to operate the Stow and Go and all the other gadgets in the van. Paperwork took some time but that goes with purchasing a vehicle.

Nolaninc

Nov 6, 2015

Recently I decided to purchase a used Pickup truck and started my search on the internet. Well after searching for and finding the vehicle I was interested in I sent a request to the dealership Five Star Chrysler, Jeep, Dodge in Warner Robins Georgia to schedule a test drive The sales manager Evan Mount was prompt to reply to let me know one of his sales associates would be in contact with me shortly. Sure enough a short time later I received am email from Chad Goss informing me he would be assisting me. Shortly after the email I received a call from Chad Goss to establish a date and time to test drive the vehicle I was interested in. This was on a Wednesday evening and I informed Chad the best time to schedule the test drive would be Friday of that same week so we agreed that Friday was a Good time and Chad would have the vehicle ready and waiting for my test drive. Keep in mind that I informed Chad that I lived 200 miles from the dealership. From Wednesday I received a couple of email from the dealership that they were looking forward to my visit. Well Friday morning roles around and my wife and I leave early to make our 12:00 O'clock appointenent at the dealership. While on our way to meet with Chad I received a call from Chad to confirm that we were on our way to meet with him. My wife and I arrived at the dealership at 11:20 am and was directed to Chads office. When we met Chad he thanked us for coming and proceeded to take us to the vehicle we had spoken with him about. Chad seemed to be having a problem locating the vehicle so we continued to walk through the lot to try to locate the vehicle and finely we found it setting at the back of the lot. He seemed surprised to find the vehicle parked where it was. He informed me that most of the time vehicles parked to the back were already sold. And said he needed to see if it was sold and proceeded pack to the office and came back shortly to inform me that in deed the vehicle had been sold the night before. I informed Chad that it would have been nice if someone would have called text or emailed me before I made the drive all the way to Warner Robins. Needless to say I want be purchasing a vehicle from such an unthought full, unorganized dealership. Thanks 1 Star Chrysler Jeep Dodge for wasting my day and Gas.

krod1972

Oct 19, 2015

went to look at a truck and the guy i was talking to by email witch was Seth wasn't there when i went there. So another guy came to help me his name was Evan Mount he was very pleasant to deal with and was very helpful and worked his but off for me and my wife to get us the truck and the deal we wanted he made the process a lot better. so thank you Evan for all of your help

ANGEL82

Oct 17, 2015

My sales rep. provided me excellent services. Not only did he do that he negotiated with the finance department to get vehicle I wanted down to an affordable price. No, there isn't anything that I can think of that would make your services any better. You provided excellent services and was very polite and patient. Thank you so much we are enjoying the 2002 Jeep Grand Cherokee.

rdj60406040

Oct 4, 2015

Josh Kemp is the man to see and he done everything he said he would do down to the complete detail which he still owes us lol. but Robert handled our paper work and done a great job .

mariabaca1

Sep 24, 2015

My husband and I walked in thinking we knew what we wanted. After a few hours of searching through their inventory I was pointed towards a different car which I ended up falling in love with and purchasing! Josh remained calm and handled my picky needs very well. Excellent salesman and very personable. We enjoyed our experience at this dealership! AWESOME JOB! Definitely recommend to friends and family!!!

T. Green

Sep 19, 2015

Would never have bought a dodge, until dealing with this kid. Energetic, knowledgeable and very personable! I wish every car salesman was like this young man. A pleasure to do business with. I will definitely recommend this salesman and dealership to family and friends. Kudos to Josh Kemp for a job well done!

Mary and Larry

Sep 12, 2015

Pleasantly surprised with the process of buying our new Dodge Ram. Let's just say that our experience with car dealers in the past fell somewhere between a root canal and childbirth. Josh Kemp made all the difference in the world. He was friendly, knowledgeable, and genuinely interested in what we needed in a vehicle if we were going to purchase. We had been to several dealerships before 5 star and found most salesmen don't listen to what we want, almost to the point of being arrogant, Fortunately, Josh was not the typical salesman. He was respectful, not pushy, and passionate about the vehicles he shows.Next time we are in the market for a vehicle, 5-Star will be our first stop and Josh will get first crack at our business. I would recommend Josh to ANYONE in the market for a vehicle. Also worked with sales manager Randy and Finance rep Cody. Both were great to work with and contributed to what I would call a very good car buying experience. Wow! did those words just come out of my mouth... errrr... fingers?

Vdublivin

Sep 12, 2015

Josh was very helpful with trying to help me get a vehicle. Very resourceful, down to earth and very polite. To anyone that goes to this dealership for a vehicle I recommend Josh. Thanks again for your help bro.

Jaimiandwarren

Sep 11, 2015

I walked into the dealership at 930 in the morning and didn't leave there until 6 that evening but it was the best experience I have had buying a car. Paul greeted me at the door and we sat down and I gave him the specific type of van I wanted and I wouldn't budge on color nor type and we sat and talked about my daughter and her medical condition and why I needed a can and Also why I want the specific color and interior and he worked all day literally until he found me the exact one I wanted and within the price range I wanted and I can tell you I want an easy customer but he showed he cared about his customer and went above and beyond and got me the whole package I needed and wanted. We even left there with my kids calling him some kinda superhero or something he put in their heads but he interacted with them which made it easier while we waited for the right can to pop up. Paul is an amazing salesman and all around great guy. Thank you Paul for getting us in our van that we really love.

dogsitter37

Sep 10, 2015

I bought 3 cars in the last 15 years, and I recently bought a 2015 Chrysler 200 from Josh Kemp. It's been the best Esperance that me and my sister have every had. we where treated very very good from start to finish. if you are ever in need of a CAR TRUCK or SUV got see JOSH KEMP!!! AT FIVE STAR CHRYSLER DODGE JEEP RAM IN WARNER ROBINS GA!!! IF YOU CANT COME TO HIM CALL HIM!!! 478-867-2461....HE WILL TREAT YOU RIGHT THE FIRST TIME.....

realmccoy

Sep 10, 2015

I have purchased a few cars in the past and never enjoyed any part of it. with Josh I found myself having a lot of fun playing the car buying game. he is a awesome salesman with a great sense of humor. take the time to get to know josh and you will consider him for that next dreaded vehicle shopping spree. JOSH IS A REALLY GREAT SALES AND A TON OF FUN. He is really worth a shot ifyou hate the car buying game.

ltztruck

Sep 9, 2015

If you're looking for a new or used car, go talk to Josh Kemp. He will go the extra mile to make sure you get a good deal. Very polite and helpful young man!

Tonyhuang707

Sep 9, 2015

Josh is the salesman you want to go too if you want professional and dedicated service!!! Bought a Cherokee trailhawk from him, extremely happy!!! Do not hesitate to call him. 478 8672461. He always available to help you out.

Billy Knowles

Sep 7, 2015

After 12 yrs it was time for a new vehicle. Josh was eager and willing to help even in the pouring rain. Super nice guy!

VADewberry

Sep 4, 2015

Josh took the steps necessary to help us through each step of our buying experience. He even went as far as to get the General Manager to make sure we had the best deal possible. We only had our other vehicle 1 year and he helped us get what we really wanted which was the Dodge Ram Sport.

GeorgiaHal

Sep 1, 2015

Josh bent over backwards to make our buying experience to best. Josh took each step and diligently followed it through to it's natural conclusion. If I buy again I will find Josh Kemp to make the deal..

Amber

Aug 30, 2015

I wanted to take some time and personally thank Evan Mount for the almost 2 weeks of hardwork surrounding helping me find the perfect car for my daughter. We bought a "new" to her car on August 22, 2015. I had looked at numerous lots and was getting burned out quickly. I made one final stop at Five Star Chrysler Dodge Jeep before I threw in the towel. I met Evan an eager salesman but not pushy or condescending like I had experienced all day. He listened to exactly what I was asking for even though I knew it would be like finding a needle in a haystack. He did the research and went and got several cars from other places for me to look at and drive. He stayed upbeat and positive even as my demanding demeanor was apparent. I am pleased to say he hit the nail on the head with the car search! My daughter now not only has a car of her own but it is safe, clean, reliable and most of all right in the price range I requested. If you are ever in the search for a vehicle I highly recommend giving Evan Mount a call. He will treat you like a normal human being and not the blood sucking leaches salemen often get a bad name from. Thank you, Evan, we couldn't have done it without you!!!!

Gail W.

Aug 28, 2015

Before contacting this dealership, I was totally intimidated to trade my older vehicle for a new Jeep. I had approached other dealers and came away with a bad impression. I placed a tentative call to the Five Star Chrysler Jeep dealership in Warner Robins and spoke with Mary Rosado. She immediately put me at ease and erased my concerns and doubts about trading my car.I made an appointment for the next day, and Mary introduced me to Josh Dykes. She put me into good hands. He handled the process with confidence and concern for my needs--not his. There was no pressure, and he relieved my fears in purchasing a new vehicle, explaining the process in detail and assuring me in my choice.The professional courtesy of everyone with whom I was involved was outstanding; I would highly recommend this dealership--especially Mary Rosado and Josh Dykes--to anyone interested in purchasing a new vehicle.

aurora94

Aug 27, 2015

Paul was a huge help in the process of buying the car that I wanted. I was able to get in contact with him through a family friend which made the experience more personal for me. He asked me a series of question as to what I was looking for in a car and from there he was able to draw a report from all Five Star dealerships that matched what I was wanting. He went above and beyond sending me all information and pictures I asked for and pulled a few different cars from different lots to let me look at them. When they weren't what I wanted we went back to drawing board, looking at all vehicles on the lot and picking and choosing things I liked and didn't like. I was finally able to narrow it down and he got me the best deal he could on my 2013 Nissan Altima. Paul made buying my first car at 20 years old a breeze. I will continue to direct people to Paul and let them know that he is the best at what he does. It's nice to get a call from him checking on me and my car every once in awhile. You can really tell he cares not just about making a deal for you, but putting you in the car for you.

slbruschke

Aug 27, 2015

Paul was amazing to us. We had a terrible car and was looking to trade it in for a reliable vehicle with low payments. He was patient with us and got us into the perfect vehicle and at our perfect price! He is honest and works hard for his customers. I would send anyone looking for a new or used vehicle to him!

Daphne

Aug 26, 2015

I had the pleasure of working with Marcus Nottingham on purchasing my son a vehicle. My son was headed off to college the next day so I was frantically searching for a vehicle. Marcus was very patient and informative. I was able to trust him and that made my car buying experience easy. Thanks Marcus!!!

Artsy Gal ~ TG!

Aug 24, 2015

I recently purchased a 2013 Toyota Tacoma and had the best experience ever! Tank (Frank Graves), my salesperson, was the most kind, honest, and helpful salesman I have ever come in contact with. He made both me and my husband feel right at home from the start. Tank helped me find the vehicle that I had been looking for on drivefivestar.com and Five Star drove to Albany, GA right away to pick it up for me. That evening, I purchased the truck of my dreams! It was everything Tank said it would be. He even sent me a video clip of the truck as soon as it arrived in Warner Robins. The video clip was really cool as he was describing the specs. of the vehicle. I also want to mention that I received a very good trade on my personal vehicle. Throughout the entire time of the sale/purchase, Tank went above and beyond the call of duty! Ask for Tank, he's awesome! Five Star in Warner Robins is the best dealership around ~ very Christian oriented! :)

Chris

Aug 24, 2015

Paul was an excellent car salesman, knowledgeable and through. He made sure I was taken care of from the beginning to the end and helped me secure an awesome deal. Paul is a salesman you can trust and rely on. I 100% recommend him and Five Star to any and everyone.

Mrs.TPJ

Aug 24, 2015

We just purchased a 2015 Dodge Journey. Our salesman David made us feel comfortable right from the start. I hate car shopping because usually it's like you are being attacked by vultures! I've experience salesman being overly aggressive and inconsiderate. David was a relief and there should be more salespeople like him!Thank you all!

Chelsea95

Aug 20, 2015

This is the best dealership! They worked with me so much to help me get in my car! I would recommend this dealership to anyone!! Ask for Paul! He's the best around!! He went out of his way to help me and did everything for me. I could not have got better service anywhere else!

HDshotz

Aug 20, 2015

My wife and I just purchased a 2014 Chevy Malibu from this dealership and we were highly pleased with the transaction. The salesmen were very professional and the management team are among the best you can do business with. You won't feel bullied/pushed and their team makes sure you get everything you're looking for. Thanks alot Five Star team!

Godfirst.

Aug 17, 2015

This was the best experience ever. I was greeted by Mr. Marcus Nottingham. Mr. Nottingham took time out to go over and answer all of my questions. His honesty and promtness lead my family and I to purchase our dream vehicle. Thank you Marcus for your dedication. You Rock!!!!!

Concerned parent

Aug 16, 2015

I cannot understand how this dealership gets such good reviews. My son recently traded in his 1997 Jeep Wrangler and the most he could get was $1500. It is now on sale at this same dealership for $4986. Don't know about a Five Star Experience - seems like a total rip off to me

Karen D

Aug 4, 2015

Had been looking at another car brand, but we ( my husband and I) remembered the quality of Jeep vehicles. So, we decided to look at the Grand Cherokees at the WARNER Robins Jeep dealership. We were greeted by Cody Durden who took the time to discuss with us what the 2015 Grand Cherokee had to offer. After taking a test drive, we saw a Grand Cherokee in the showroom which had the exterior and interior colors we desired, but it did not have the navigation feature which was a must have. Cody went and found one exactly like it with all the features we wanted.

Charlene B

Aug 3, 2015

This was possibly the best car buying experience I've ever had. Paul McIntyre is exactly as he claims to be, friendly, honest and down to Earth. I went to Five Star on a "research mission" on a different vehicle, but after speaking with me for a while Paul narrowed down exactly what I wanted and managed to get me qualified for a loan. The process was quick and easy and actually fun.

Dominic13

Jul 30, 2015

Paul was a great dude to work with. He was honest with me from the beginning and very helpful and informative. I'd send all of my friends straight to him. Thank you so much!

Alan

Jul 22, 2015

I needed another ride to accommodate the growing number of drivers in my household. Turns out cute kids get more expensive as they get older. So I turned to a couple of Dodge boys, Paul McIntyre and Billy Fortenberry, for some help. We must have looked at half a dozen cars which happens when you bring along a couple of women. My daughter landed on a white Jeep Cherokee. I knew when she flashed those baby-blues and said, "OOh, Daddy! I love it." The Dodge boys had gotten me out of the tight. Both the women in my life were happy at the same time! Thanks, Guys! Job Well Done!

revvkking

Jul 20, 2015

We are very thankful for a job well done by Marcus Nottingham with his professionalism and promptness in taking care of us in getting in the van that we needed. Great customer service which is very rare these days.

carguy ,joe1949

Jul 18, 2015

My experience with David in Parts was very pleasing, David is an outstanding professional technician, very friendly and dedicated to his job. Five Star is very fortunate to have a technician such as David as an employee. He is very knowledgeable of all parts for Chrysler vehicles, takes pride in his job and always insures he orders the correct part. When you require parts for your vehicle, always have David get them for you.

n4zen

Jul 18, 2015

Took my Shaker Challenger in for a oil change the other day. Kyle Horton was my Service Writer. He was very nice and eager to serve me. He took all my information and even advised me that there were 2 upgrades to my car that they would perform. All work was done in a timely manner. I have always received outstanding treatment and service at this dealership. Thanks Kyle and the rest of the team.

nasus717

Jul 16, 2015

The service department was not honest with me when I dropped off my new Jeep Overland for issues with UConnect. The failed to tell me the only qualified technical mechanic they had on staff with any experience with UConnect was out for the week. They took my vehicle for 24 hours and let me drive 1.5 hrs to pick it up and looked me in the eye and told me all the problems had been fixed. They had done nothing to solve the problems or fix the issues. When I refused to take the vehicle they only offered to keep it until the one person who could fix it returned (two days later) or I could work with the sales person who sold me the vehicle. Not what you would expect for customer service on a brand new vehicle! Fortunately for this dealership, the sales person went above and beyond and four hours later he and I had updated the firmware (together!) on the UConnect system and that solved the problems. I do not recommend the service department at this dealership and frankly believe upper management needs to get them on the same page with the 'can do' attitude of the sales team!

William 5

Jul 13, 2015

I called five star Dodge to get some estimates on window and a seat for my Ram Truck. The experience was pleasant and satisfactory. David assisted me, he was very professional and utilized time management exceptionally well. The parts department, David, was knowledgeable, attentive, and kind. I recommend this place for all your service needs. Great job David and keep up the good work. William T.

Jeffmorr

Jul 12, 2015

I recently bought a 2012 ram 1500 and after two days found that the transmission was not working correctly. I brought it back and told Randy the used car manager about it. Well I and Jimmy Fowler a good salesman and friend toke a test drive and he concluded that it must be fixed as I did. I dropped it off on Tuesday morning and I said I will be out a vehicle so randy said wile it's being repaired he loaned me a used jeep grand Cherokee to drive. It toke over a month to get all the parts and the go ahead to fix it. I would like to say that the service rep.Kyle Horton gave daily updates on my truck, he was very professional and I would highly recommend him if you need service help. I also would like to recommend the technician Tim Norris who found more damage and said this needs to be fixed properly. if he did not do his job I would have had to come back again in the future. Also kudos to Drew Moore service tech. who helped Kyle with this whole process also. You may ask me why I did not get angry over this but Randy and Kyle told have patience and all will be good. I now have my truck back and it's runs so good it's scary. Aubrey the sales woman who sold me the truck called many times and asked me how I was doing and if there's anything she could do. I have bought 3 cars there over the years and I will keep going back because of service like this. I will never say any place is cheaper than another but when it comes down to putting your butt on the line I will always side with a company that follows through with the right thing to do. Thx. J. Morrison, Centerville, GA..

Jmorris035

Jul 12, 2015

I just purchased a 2015 Chrysler 200. I love this car. Paul made sure I got the car I wanted and made the process smooth. He will help you get what you want also. Thank you Paul for all your help!

Jlmontgomery

Jul 10, 2015

Paul went completely above and beyond for me. I started out completely horrified that I had to get a new car and even through the first phone call, Paul made me feel completely at ease. Even before meeting me in person, the compassion showed over the phone. Even to the point of him offering to pick up not just myself but my infant daughter as well so I could get a new car. I knew instantly I was in great hands. Everyone at the dealership was so friendly and welcoming. Paul stayed until at 10pm making sure I got the best deal on the right vehicle for me! Even went as far as showing me how to pair my phone to my new car. Couldn't have asked for better customer service. He is truly a genuine person who won't make you feel like a customer but a friend.

O E

Jul 9, 2015

When I was looking for my Mustang I decided to look on the outskirts of city of Atlanta after several good deals were missed over the weekend. So, on Monday I gave the old internet one more try; and at the click of the mouse and a few punching of the keyboard keys. BANG! there she was the color, the curves, the shine, and the mileage was a matched made from heaven. Now I am saying to myself "time is not on my side with this beauty."Contacted the dealer and was connected to a person whose name is as popular as my 2014 Mustang. Mary R. she is as caring as she sounds over the phone. She allowed me to feel and know that the deal was always in my control from the beginning to ending and that feeling is much needed, especially if you're traveling some distance to inquiry your ride. So, Mary you are the spark plug that made everything else run smoothly without your sincere tone this deal would have not been made (Because the tone of the greeter is the first perception in every successful business).

norris258

Jun 29, 2015

Paul was the best salesman we've ever had at a car dealership before. It's very rare that you truly connect with your salesman through the process of purchasing your dream car! Thanks for all your help Paul, I just LOVE my new Jeep! We will definitely be back soon for Mom's dream car as well. Two thumbs up!

shermonda

Jun 19, 2015

If you say you're going to call someone back then you need to call back, even if you're not able to work out a deal with them. And don't have a bad attitude.

mah2217

Jun 10, 2015

My wife and I recently went to this dealership because we found a BMW X3 that seemed like a good deal. We ran a CarFax and it reported no accidents or other maintenance problems. We traded my car for the BMW and on the way home, the "Service Engine Soon" light came on. In addition to seeing this light, we also had no washer fluid, and the air conditioner was not working (dealership agreed to put in freon). When my wife returned to the dealership to get the freon put in, she let the service manager know her concerns about the check engine light and other problems. The service department put the car up to check the problem and found there were too many problems to fix. Here is the kicker: My wife heard that service worker come in and say, "Ha! I thought we got rid of that X3 and now it's back!" After this, she heard whispering. Needless to say, the deal was off the table, after we had been there all day, and we got our old car back. They offered to put us in another car that was about $8,000 with 123,000 miles and also were "sorry." While the employees at this dealership were friendly throughout the day, they gave a good example of the stereotypical car-salesman...they will do anything to make a sale. These folks are not honest! You can trust them with your life, but be sure to inspect anything they sell you that is used. I will say that I believe the sales people are put in a bad position because I don't think they know all the information the managers know. As leaders of this business, they know more than they let on. I trusted these people with my wife and my two year old son's lives! They put us in a vehicle that obviously had mechanical issues to get it off of their lot. Be careful.

Kdub08

Jun 7, 2015

We came in and we're treated very nicely. Found a beautiful jeep that we just had to have. Had a beautiful car to trade in. Here's where the fun starts, sticker price was wrong on the jeep...but was told "I could have it for that price." Then we run number and figures. They LOW BALL me for my trade, which I told them was unacceptable..they give me a little more for my trade...but at the same time...upped the price of the jeep...I wasn't paying attention..yes I'm at fault for that..but once I caught it...it got heated. I was then told I didn't know what I was talking about...and that they couldn't just give away the life kit and tires on said jeep. I said, you were doing that until i requested more for my trade...so BE careful. Watch the prices. They come in with numbers and pay attention. Hope you catch it like we did. Because I was told I didn't get it. I told them I did. You added what i wanted to see on my trade to suffice me, but then just added more money to the jeep..and in then he end..still walked away pocketing 1800.00. Kind of crooked. Will NEVER go back.

WillMoore175

May 24, 2015

I recently was in the market for a used car. I guess I was really asking a lot with my demands of price and quality for the used car I wanted because I had literally been laughed at by other dealers. And I was sorely disappointed with the quality of the cars that met my price demands.That all changed with Warner Robins CDJ. The sales associate that helped me, Jared Daniels, literally drove all over Warner Robins and Macon to find the right car for me. He was honest and genuinely friendly. In the end he was able to exceed my expectations for the incredible used car I purchased. I will buy every car going forward from Jared. He's earned a customer for life.

Heather1284

May 16, 2015

Service was great,made process of buying a vehicle easy and hassle free. Definitely recommend them

redstar

May 12, 2015

Purchased a new 2015 Dodge Challenger SXT Plus. Initial inquiry was made through the Internet and I received a timely response from the Dealership. Jeremy Coleman was the salesperson. He did an excellent job of answering my questions and facilitating the sale. All of the folks at Warner Robins CJD were very nice and courteous. I would definitely go back. Jim.

blueblink2

May 11, 2015

Seth is very knowledgeable and helpful. Even though I wasn't able to make a deal, I appreciate that he tried to get me exactly what I wanted. I'll be back for sure just because of him.

Mbickford

May 7, 2015

I was given exactly what I needed at an AWESOME price. Paul went above and beyond expectations and still frequently checks in to see how I'm liking my car.

Kekeb

May 4, 2015

I would recommend this dealer to everyone. Paul is a great person and makes the process in buying a car very easy. Paul actually cares and shows concerns for his customer. He is going to make sure you leave that lot with the car you want. Great place to shop.

bassfish14

May 2, 2015

Chris Bozeman was the salesperson that worked with and for me to get the car and numbers that was needed. Great job. I will let others know of my experience. Thanks.

Tgirl

May 1, 2015

My experience with this dealership is the best I ever had. Jimmy aka Jimbo Fowler is an awesome salesman and person. He will go above and beyond to get you in a car that is right for you along with payments that fit your budget even if you have bad credit. I also want to give Thanks to the GM and everyone else who contributed to helping me get the best experience at a car dealership! YOU GUYS ARE THE BEST AND THANK YOU FOR GIVING ME THE CHANCE THAT NO ONE ELSE WOULD! ??

Brysoncamp55

Apr 29, 2015

My husband and I were driving along Watson BLvd when we decided to stop in and look for a new truck. We had a very good experience with this dealership and Paul was extremely helpful throughout the entire process!

hemitruck1102

Apr 26, 2015

I purchased a New Dodge Ram at the end of 2014. My sales professional was Paul McIntyre. He was extremely easy to deal with and indeed a professional. So far my best experience when buying a new vehicle. Please visit his website "thepaulmcintyre.com" for streamlined service and a quick response. I would have given my overall experience 5 stars but dealing with finance was a hassle.

donnaj1329

Apr 24, 2015

PauI was wonderful and helpful to my son who is stationed in VA. He went above and beyond normal duties to get my son a Great deal on the purchase of his first vehicle. Paul got the car delivered to him and was extremely patient and showed true professionalism while working with us. Thanks, Paul.

tsouliere3

Apr 22, 2015

Explained everything in detail, very helpful and made you feel at ease purchasing the vehicle. Very honest and open about the whole deal. Worked with me on what I can afford, made sure I knew everything about the vehicle and his goal to make sure everything was understood.

renardp1021

Apr 20, 2015

Was able to locate the exact vehicle i wanted, spec by spec, all the way down to the tire. Couldnt ask for a better dealer to go to, due to high professionalism, knowledge on products and customer service..

mytchellj

Apr 18, 2015

I got into an accident in which my car was totaled and I obviously needed to get a new car, and my mother ended up getting me in touch with Mr. Paul Mcintyre Jr. who really did an outstanding job with me (outstanding doesn't even sum up how awesome he did). I came in looking for a 2014 Ford Focus and he did just that. Not only did he help me out over the phone since I live in a different state, he did it all in a day and a half and made sure him and his team worked non-stop to help me get approved for a loan and to get a good down payment option on the vehicle. If I needed to contact him with my busy schedule, he wouldn't miss a minute and was very understanding. Not only was his fast work phenomenal; he got my monthly payment down substantially from what I was looking for. I went from estimating a $300+ monthly payment to $269 thanks to him! All my thanks go to Mr. Mcintyre and his hard working team, and I definitely recommend using this dealership (and himself) as a first go-to. I appreciate all Mr. Mcintyre did and hope anyone reading this will ask for him directly.

tayleigh74

Apr 15, 2015

In July of 2014, I went to Five Star in search of the first car that I would actually be buying, instead of my parents. I found a 2011 Infiniti G37S and fell in love. Melissa Harris, whom no longer works there due to all of the issues within this company, greeted me on the lot, and then let me take it for a test drive. However, the price was not listed on this car, so my boyfriend, sitting in the passenger seat, looked it up on the website. It was listed for $23k & some change. "Wow, what a steal," we thought. I drove back to the dealership, ready to sign papers. After hours of waiting for them to check my credit, detail the car, etc., I'm finally taken to the finance department. The man immediately starts going over my warranty options, GAP insurance and then my monthly payments. These payments he quoted were through the roof! My boyfriend immediately asks why they're so high. The finance man turns his monitor around and starts showing the breakdown of the price. They were selling the car to me for $34k, not including dealership fees, warranty, GAP, interest, you know, all of the hidden expenses. We, then, had to speak to the manager and because there is a disclaimer on the website, they cannot guarantee the price that is listed. He did come down to $28k, meaning the car was $34k after all of the additional prices. I contended with this price but was disappointed that I waited hours to find out that my payments were going to be $175/month more than I expected. In January of 2015, I rolled this car due to another car being in the wrong lane, my lane. Of course, my insurance and loan provider have made this the most unpleasant experience I have EVER had. I contacted the dealership to figure out who my GAP insurance was through, that way I could file my claim. They actually said I had to come in to get that information. I came in and all they gave me was a GAP form because it had the phone number I needed to call. They could've given me that number over the phone, but instead, they were more interested in selling me a new car. 2 months after I totaled my car, my insurance finally sent a check to suntrust, but it left about a $6000 gap. Luckily, I had GAP. So, 3 months after I totaled my car, GAP insurance sent their check to suntrust, but it didn't cover the whole gap. It left about $1500 on my payoff. I asked them [JM&A Group] why they weren't paying the whole amount. They responded that it was because the dealership was supposed to be refunded a check for my warranty in the amount of $1800. I immediately called the dealership to ask about this check and he said that I would first have to come in and sign a paper to cancel my warranty, then it would take 4-6 weeks. I went in today to figure out what paperwork I needed to sign and why I was not informed when I initially came in the dealership months ago, asking about my GAP. The fact that I needed to file a GAP claim would tell them that I needed to cancel my warranty, yet they said nothing about it. I mean cmon, I had no idea I had to cancel a warranty on a demolished car. Isn't that a given that I don't need a warranty if the car is totaled? Shouldn't I have been informed when I came to the dealership for the GAP information that I needed to go ahead and cancel my warranty as well? Of course they had no answer for this. Oh, and I have to return next week before 5PM because the employees who have access to the paperwork I need to sign leave at 5PM everyday. Yet, I was not informed of that before I drove from Macon to Watson Blvd. Now, since I was not aware of this having to be signed, I'm going to have to pay another $500 car payment, if not two more payments on a car I don't have. Thank you, Five Star, for never being on top of things. I will never purchase a vehicle from this dealership again, or refer it to anyone. Furthermore, Melissa is the only employee's name I can recall from this experience. This is because she is the ONLY one who went out of her way to help me. She drove from Warner Robins to Macon, just so my grandmother wouldn't have to make the trip to the dealership to co-sign.

satchamo1953

Apr 6, 2015

Kevin contacted me about the sale of my advertised car and made me an offer I couldn't refuse. His communication and follow-up: EXCELLENT!!!!!

mlittle

Apr 4, 2015

Reginald Henderson was an Awesome salesman. My husband told him what we needed and he found it! The process was so easy. In and out!

Niki P

Apr 4, 2015

My husband and I came to test drive a Camaro just to see if I would like it, we had no intentions of buying a car that day. Our kids are older now and I was looking to move on from my "mom mobile". :) Paul McIntyre was our sales guy and not only was he very friendly and easy going, he was very patient. We made it clear that we didn't come to buy that day and other sales guys would have moved on at the thought of a wasted lead. Not Paul, he stuck with us, let us take a 2nd test drive and answered a million questions. I really felt that he just wanted to make sure we were happy with our decision. Ultimately we bought the car, because well IT'S AWESOME!! and Paul's style of salesmanship was 2nd to none. We got the car we wanted at the terms we wanted with no hassle. I usually dread car shopping, but I can honestly say we had a great experience!! Thank you Paul!!

T. Donald

Mar 23, 2015

I would not recommend this dealership to anyone! I purchased a used 2007 Pontiac Torrent with over 148,000 miles and was told the vehicle was "a perfectly good vehicle". Yes, I expected it to have some issues, BUT not to have it only a week and find my ENTIRE FRONT FLOOR FLOODED ON BOTH SIDES with water! Then, when I took the vehicle back to inform them, David Smith (salesman) and the GM made it perfectly clear that they were aware of the issue, but that I purchased the vehicle "AS IS"! I DIDN'T purchase this vehicle from someone's lawn or from some "Joe's Buy Here Pay Here; I purchased it from what I thought to be a very well-known and highly reputable dealership with high standards and dignity. However, I was wrong! Lastly, they all are all aware I have two small children under the age 8; the water in this vehicle will lead to mildew or could possibly electrocute someone which deems this vehicle unsafe to drive and all they could say was I purchased an "AS IS" vehicle. Not once did the salesman (David Smith) or the GM try to rectify the matter neither did they show concern!

travis

Mar 10, 2015

We have purchased three truck from Chris Bozeman in past 2 yrs awsome sales representative .he is a very professional person .took care of all our needs

garynott

Mar 6, 2015

Gary is an outstanding salesman. He is people oriented, very knowledgeable of all vehicles that I was interested in. I purchased a vehicle that had all the options. Gary instructed me on the setup and explained them in laymans terms. Gary is very dedicated to his job. I would recommend him as your salesman. He will certainly treat you right.

Lisa

Mar 4, 2015

We needed a car. We had very little time to purchase and a very tight budget and honestly we had been to several dealerships already and encountered many salesman who had left us discouraged. We stated exactly what we wanted and were told we could have it at every stop only to have our time wasted and find out it wasn't true. Ready to give up we made one more stop at WRCJD which is a great place to purchase and met JIMMY FOWLER, HE DID IT!!! He did EXACTLY what we asked and got us EXACTLY what we needed. Not only was he true to his word but he instantly made us feel better about our whole experience, gave us a few laughs while we were getting through the paperwork. Not to mention, we left with a great car. I recommend WRCJD and everyone seemed great but I WOULD DEFINITELY ASK FOR JIMMY!!!

creel1987

Feb 23, 2015

I was looking for a great newer car for me and my kids to have rom to grow in. I meet a salesman by the name of david smith and at first I was just going to look and not buy, but with the amazing service he provided he had me in a new car that day. My kids love it and I love it. I will def go back in the future to buy from him and recomind anyone in the area to go see david and the other fine people who works at Five star Chrysler in WR.

Jmnapoli

Feb 15, 2015

I had been shopping for a Scat Pack with the exact options for months. I travel 3 weeks or more out of every month and literally shopped this car coast to coast. I could not find a better price with the options I wanted in San Fransisco, Chicago, Miami, or Ft. Lauderdale, including dealers throughout Georgia. I called Chris while traveling and he arranged for me to test drive and had all the paperwork ready open my arrival. It was a 2 1/2 hour drive for me but well worth it. I was in and out in under 2 hours. I thought I had secured an interest rate that was unbeatable but they were able to beat it by a full 1/2 point. I don't take recommending places lightly and can honestly say I highly recommend Five Star and Chris. You can't go wrong.

crunchy316

Feb 12, 2015

Jimmy was an excellent sales person. Explained all the features on the car i wanted in great detail. also got me financed with my awful credit. i highly recommend jimmy and five star.

DG

Feb 10, 2015

This is a great place to purchase a vehicle. Jimmy Fowler is an awesome salesman. I was very pleased with the service i received.There were a few complications along the way, but Jimmy did everything he could to make sure we left in my Jeep. It was a pleasure working with him.

Denise

Feb 9, 2015

This is a great place to purchase a vehicle. The customer service is awesome & everyone is very friendly. They are willing to work with you to get you into your dream vehicle.Thanks so much!!!

bmatheny

Jan 24, 2015

This was my first experience dealing directly with a car salesman. I feel as though it was a unique experience. In the beginning, I did not understand how the salesman came to all the different prices for the vehicle. It was definitely a learning experience. In the end, between Jimmy and Seth they did a GREAT job at executing their experience in the auto sales business. I commend both of them for the time they took to help us in purchasing the vehicle. There were a few complications along the way but overall I felt that these salesman did everything they could to make sure we received the best deal possible. It was a pleasure working with them. The management staff were helpful also.

Nomad4g63

Jan 6, 2015

I spoke to Patrick online inquiring about my new Vehicle. We emailed back and forth until we came to an agreement on a price. I advised him I was flying in from Miami to Atlanta and was trying to find a way to get from Atlanta to Warner Robins he pointed me out to Groome Transportation which transports from Atlanta airport to Warner Robins. Patrick then reffered me over to Paul Mcintyre who communicated with me VIA email and offered to pick me up at the Groome Transportation office in Warner Robins.The day I arrived to Warner Robins Paul met us at Groome Transportation picked me and my girlfriend up and drove us to the dealer. Apon arrival I found my brand new Jeep Wrangler freshly cleaned and detailed waiting for me. Paul gave us a detailed introduction about the vehicle and was very helpful and informative. After Paul introduced us to the car we sat at his desk and he went to the finance manager who advised him he was going to take a little while because he was finishing another deal. Paul then offered to take both my girlfriend and I to lunch on him while we wait for the finance manager to finish. Apon arriving after lunch we were introduced to Patrick the Dealer Manager and the Finance Manager, we sat in the Finance office discussed the out of state procedure to get a license plate signed the papers and drove away, but not before seeing the new 2015 Dodge Challenger SRT He'll Cat! What a beast!I recommend this dealer to anyone! Paul treats his customers like family, and the Finance manager made me feel comfortable. This is something you'll never see in Miami where I'm from.If I had to summarize my review in a few words..."Five Star Chrysler Dodge Jeep Ram is all about Southern Hospitality"

Mrs. Holmes

Jan 1, 2015

Great car, Great price , EXCELLENT costumer service and I would recommend anyone shopping for a car to go. To Five Star Chrysler Dodge Jeep Ram in Warner Robins .

duncanfpuett

Dec 22, 2014

After having a horrible experience the GM called me and assured me they will take care of my needs. We set up an appointment and test drove a vehicle. The salesman Carlos and Patrick treated me well and i felt like they were giving me everything possible to earn my business. I am pleased with the level of salesmanship i received and courteousness. I do recommend them to others now.

shopkins

Dec 19, 2014

Excellent customer service was very quick to respond to emails. Not a lot of back and forth. Let them know what I wanted and came back with exactly what I ask. Very knowledgeable about vehicle and provided all the paperwork. Very pleased with my purchase and experience

A

Dec 17, 2014

Got an average deal, nothing special. They were a bit low on trade in and I did wait several hours while sales and finance went back and forth. Overall happy with my new car but I could have gotten a better deal.

lynbsh

Dec 2, 2014

Thank you for such a pleasant experience in buying my vehicle. Your service was excellent and I would gladly recommend you to others. Thanks Again for excellent service.

littlelarryman

Nov 26, 2014

Unless you go and pick-up yourself do not purchase and have delivered, this dealership uses cut rate haulers who do not care what kind of shape your car is in when you get it. I bought a 2014 used camaro ss and told them to ship it. The dealership is located 5 hours from me, it took 8 days to get it here and was delivered in pitch black of night, the driver had the car positioned behind the tractor rear wheels and somewhere on his route he went off road on the dirt. When I got the car it was covered in mud and there was gravel on the hood and around the radatetor, prior to shipping the driver put clear plastic with glue on it and when I removed it the stripe was damaqged.Also when the driver took the car off the trailer he drug it on the ramps and unknow to me he damaged it. All together $1100 worth of damage. No one wants to pay to fix it or make things right with me.!!! Can not get anyone to return my call

marshallmims

Nov 26, 2014

After talking with Josh Kemp and Patrick Carr on the phone for a couple of days, they finally convinced me that they could get me the deal i wanted on the new diesel Jeep. I drove 3 hrs (170miles) to Warner Robins CJDR and they totally made it worth my while! David Robbins and Darrel Foster worked extremely hard to get me the deal i wanted. Thanks for all the help and i love my new Jeep!

jsmith88

Nov 25, 2014

Went to trade-in and buy a new vehicle. Worked the deal with Chris Bozeman and Patrick Carr. The professionalism and knowledge was great! Not a "pressure cooker" as it relates to service. Chris really just wanted to be sure we got exactly what we wanted for the best price possible. Once we went to Finance, Jennifer Miller was super knowledgable and was open to several questions and offered great detail and examples. Will use again!

Robin Wadley

Nov 22, 2014

Great experience with Jeremy! Super nice and very knowledgable. Donnie the floor manager was very nice as well giving me a car to drive for the week since mine wasn't driveable. Jennifer was super nice and very friendly and personable.

Austin Herrmann

Nov 20, 2014

Josh Kemp was very helpful in deciding on a new car. He went through all of the details and helped us work out a price that fit our needs. Thanks for the help Josh and Warner Robins CDJR

2008GW

Nov 19, 2014

On my initial visit to WRJCD (Five Star) I met with Josh Kemp and started the process of determining which vehicle the dealership had on the lot that I might be interested in. Josh took the time to explain many of the particulars of my ultimate vehicle of choice and as such, I returned for a second round of discussions at a later date. Upon my second visit, we were able to nail down cost and all of the particulars to facilitate my purchase of a late model used vehicle that met all of my original requirements for a replacing vehicle. Josh was professional in his conduct and applied just the right amount of emphasis (not pushy) to bring about the sale.

sorban

Nov 8, 2014

sales man was helpful and not at all pushy, I would recommend anyone looking to buy new or used to go to five star dodge we couldn't be happier, and our next truck will be purchased from this dealer

pamereg1954

Nov 5, 2014

MR.GREG PLOTT WAS A REAL NICE YOUNG MAN TO HEIL ME AND MY MOTHER A GOOD DEAL ON A USED CAR. TRUELY A GOOD MAN TO HAVE A NICE EXSPIRTMENT TO 2 OLD LADIES. FIVE STAR IS VERY LUCKY TO HAVE HIM AS A EMPLOEE. THANKS AGAIN MR. GREG,

Lashonda Wright

Nov 2, 2014

Me and my husband had a great experience. We knew exactly what we wanted. Mary, James and David gave great customer service. We would recommend to family and friends!

Lulupeachey

Nov 1, 2014

Best customer service in town. Sales staff (Josh Dyke and Carlos Nelson) are totally awesome. No high pressure sales, exceeded my expectations. Live my new Jeep!

galegann

Oct 30, 2014

10/30/2014Even tho we were purchasing an older car for my granddaughter, Cody Purvis, our Salesman, treated us as if we were buying the most expensive car on the lot. That meant a lot.. He is professional, personable, and knowledgeable. From start to finish, we were amazed at the proficiencyof your entire staff. A well run organization. Loved the Gong... LOLThank You Cody for handling our account on your day off! When we decide to upgrade, we will definitely go to Five Star and we hope you are still there!Sincerely,Gale Gann

Angie Vasser

Oct 28, 2014

We've had some challenges with the service department...after being told there was no way to look at my sons car by one employee despite having an appointment James from the service department stepped up and helped us...way to go James!

n4zen

Oct 27, 2014

Had some work performed on my 2014 Challenger Shaker. My Service Rep was Thomas Garner. Thomas is an outstanding person who was always eager and willing to listen to my concerns. He was very courteous and polite and kept me well informed of what was going on with my vehicle. Thomas is a true asset to your organization.

HotRod007

Oct 23, 2014

My buyer experience at Warner Robins CDJR was the best. Usually, if there is one thing that I do not like is having to argue about the price of a new car or truck.However I must must say I was extremely happy with this dealer and will recommend to All my friends and family to visit . Thanks.

missnay

Oct 21, 2014

My initial experience with the service department was bad. I called in and put in a complaint. I was contacted back and was made aware that everything would be taken care of. James (from service department) was able to help me out with all my service needs. While waiting for my vehicle to be serviced, Arthur Harris showed concern about whether or not I was taken care of properly. Arthur Harris was definitely a breath of fresh air! I really have to commend him for his customer service and desire to help me. I think I will buy my next car from him. Overall, my experience at the dealership was good and they were able to redeem themselves after the initial bad experience. Hopefully, the next time they will be great and receive five stars.

Tina D

Oct 19, 2014

Jeff and Jennifer Miller and team gave excellent customer service. Thanks you all! All were great except for Author after knowing we did use him he gave poor customer service.

Starainatu

Oct 13, 2014

At least 7 hours of dedicated looking, searching, and digging for the perfect car and Greg Plott was a trouper. He was friendly and helpful with any request made. He was willing to put in the time and effort to find the right match for me. He was not pushy and he kept a good attitude through the whole process even we when we were tired and grumpy. I am glad he was my sales person and would deal with him again. Thanks Greg !

shellybryan9485

Oct 3, 2014

We stopped at five star dodge just to look for a truck for my husband. The sales team didn't bombard us like some places. We drove around and stopped at the truck my husband liked. We met a real nice sales person Carlos! He offered a test drive and my husband ended up getting the new 2014 dodge ram. He loves it. The GM was a big help in the decision to get the truck, he helped to get the payment to what we wanted. Great Staff. Even has a playroom for kids!

Bpollock38

Oct 2, 2014

Hats off to Five Star Chrysler Dodge Jeep for hiring personnel like Mr. Greg Plott. He made my experience of purchasing a new Ram 1500 totally enjoyable. His professional and friendly nature provided a pleasant atmosphere for me and my family. His knowledge of the truck was exemplary and aided greatly in my selection of the Ram Sport. He worked extremely hard to ensure I got what I felt like was a great vehicle at a reasonable price. He has continued working with us after the sale to ensure our satisfaction. Greg is truly a valuable asset to Five Star. I feel he is the best salesman I have had the pleasure of dealing with and I will certainly recommend him to friends looking to buy a new vehicle.

Patrick Myles

Oct 2, 2014

Thank you Greg for helping my wife to get the Ram that she really wanted and the color is so amazing I'm jealous. Thank you for making the process quick and painless but must of all honesty and trustworthy.

cogicwoman

Sep 29, 2014

I would like to thank two special people that made our car buying the best experience EVER. First Mr. Gary Nottingham and Mr. Greg Plott. You could not have asked for two better people to deal with. I would recommend this G & G team to anyone. From the sales floor to the general managers front door, we were treated very nice. They were all very knowledgeable about what they were doing with us and for us. We can't thank them enough. May God continue to bless each of you.Thank You,Mr. and Mrs. Lynn B. Smith

jlkeefer

Sep 28, 2014

The sales persons (Greg Plott & David Robbins) were extremely professional and made this a pleasant experience for us. Greg not only provided excellent service before, but after the sale by living up to agreed service. I waited 8 days before writing this review. Retired USAF dealing with a retired USAF professionals is exactly what Warner Robins Five Star was all about on this visit. Thank you Jacque Keefer, Ret USAF

Dodge # 1

Sep 25, 2014

Brian Solley did an excellent job of helping me with the selection of my truck and is very knowledgeable of the vehicles. Also, he followed up with me regarding my first days of owning my first Dodge. All said and done, the Warner Robins Ga Dodge 5 Star crew are eager to make sales and retain customers! I highly recommend checking with them first to ensure you get the best deal possible.

eng208

Sep 24, 2014

This was the absolute worst dealership buying experience ever. I purchased what was sold to me as a new 13 Ram 2500 in January 2014. I had a couple of warranty issues and carried it to a closer dealer who took care of the issues. They printed out a history page on the vehicle and I requested a copy which was given to me without any problem. When I reviewed this report, I was shocked to find my "in service date" was listed as December 26, 2013, 30 days prior to me purchasing the vehicle. This date directly affects the warranty date, which varies depending on the coverage. For instance, the bumper to bumper warranty is sold as a 3 yr/ 36000 mile warranty. Mine is a 35 month/36000 mile warranty. While one month may not seem like a big issue, the owners manual clearly state on a new vehicle the warranty start date will be the purchase date. I clearly bought a new vehicle based on the contract signed and purchase price. I contacted Five Star Ram in Warner Robins and explained this situation to the service adviser. He finally understood the problem but stated he couldn't do anything to change it and refused to address the problem any further. I then contacted Chrysler about it and explained it to a Kendall, who gave me the same response. She stated the warranty starts when the dealership enters the service date for the vehicle and she also refused to address this any further. I then sent out multiple emails to which I received a response from Allen Slentz of Five Star. He addressed this and I was told the dealership places vehicles in a commercial status required by Chrysler. This sets the in service date and cannot be changed. He then went on to say if I have a problem within the month that coverage has lapsed, just have whoever is doing the work call the dealership and they will approve it. That doesn't make me feel the least bit warm and fuzzy. A verbal agreement to extend a warranty on a vehicle by the very dealership that placed a fraudulent in service date on it in the first place. Ok. That just isn't going to make me happy. At this point, the discussion was over and nothing else can be done for me. I contacted a legal consult but was told no harm has taken place, just unscrupulous practices. Let it be known.

aljohnson75

Sep 20, 2014

I walked into CDJ looking to purchase a new family vehicle. I was greeted by Carlos Nelson and he made the experience seamless by answering all my concerns . He was professional and polite towards me throughout the entire sales experience. Also, he asked questions to help me determine what was the best vehicle for my family at a reasonable price. I would definitely recommend Carlos Nelson to my friends and associates when purchasing their next vehicle from CDJ.

Colbyville

Sep 10, 2014

I drove from NC to GA to buy a 2011 24K mile Sierra Storm Grey Crew Cab because it was exactly what I was looking for. We negotiated a decent price and I bought the truck. This in itself was fine, but let me share how this particular dealership left me feeling duped and deceived.On the drive back at highway cruising I noticed the wheel alignment was off, and it appeared a rotation was needed. I called the dealership the next morning and told Paul. He said no problem, just mail the receipts and we'll take care of it. I photographed the receipts and sent in an email as directed. After not hearing anything for a good while I called to get the status and Paul says now we can't help over 82 dollars after I bough at 29K truck. Wow I was shocked. Additionally I noticed that when I peeled the 5-star sticker off the back of my tailgate, they had strategically placed the sticker to cover up bad scratches, perhaps thinking it would not be removed. This was very disappointing in my opinion and felt I had been somewhat taken for. It was dishonest. If you must buy from these people, my advice is to use a high level of caution.

dwhite313

Sep 3, 2014

Brian Solley was great! He was very personable and worked well with us throughout the entire sales experience. He joked around with my 7 yr old son and listened to all of his fishing stories while we were running numbers and filling out paperwork. We live about an hour away so we got to the dealership around 11:30 and Brian worked through lunch (even on Labor Day with the hotdog vendor right outside!!) He was down to earth and wanted to work hard for our business. Once we got to the Finance Office - David asked all of the right questions to ensure he was telling us about the additional products and services that would make more sense for our situation. Overall a wonderful experience - thank you to all involved.

lynne merritt

Sep 3, 2014

I found what I had been looking for. The salesperson, Amanda Merritt, did an excellent job of getting the car I wanted at a really good price. She helped me through the entire process and was very friendly and professional. The dealership was cordial and easy to work with. It was an overall very good experience and I would recommend Five Star Chrysler, Dodge, Jeep, Ram to anyone looking for a new or used vehicle.

CC L

Sep 2, 2014

I was in dire need of a vehicle and had been through a pretty rough time in trying to find a decent vehicle that fit my needs more so than my wants. I had spoken to several different dealerships to no avail. Then I met Amanda who saved the day! She worked with and for me til the very end even defying others in the dealership who thought I was a hopeless case. She followed my lead and got me into a fabulous Ford Escape that I have fallen in love with! Amanda worked hard for me and I appreciated her tenacity and vivaciousness! Amanda was a comfort and a joy and I can say this was the first time I actually have been totally pleased during a car buying experience!

Anthony Tsang

Sep 1, 2014

It was my first time buying a jeep, i would recommend this dealership, they were honest, fast and they have reasonable deals. Josh was very helpful and made my jeep experience very exciting.

amincey

Aug 19, 2014

Great service!! I was greeted at the door by Josh. It was a very friendly environment he made getting all the information very easy, however we were not ready to make a purchase that day; when we're ready Josh will be the guy I CAll. If you're looking for great service and a funny spirits you should call him now.

Larry.1965

Aug 11, 2014

My Salesman Greg Plott was well experienced in helping me with my purchase, Was not pushy, But was very honest in helping me make the right decision on the purchase. I am very pleased with the vehicle and price I paid for it.

leonora.knight78

Aug 11, 2014

My husband and I had a very pleasant and rewarding experience trading-in both our old vehicles to a brand new 2014 Jeep Wrangler Sports and a 2014 Dodge RAM 1500. On both transactions, Mr. RANDY BURKEY handled everything smooth and easy and it was such a delight working with him. He went ABOVE AND BEYOND his service to get us the best deal possible (both rate and terms) and I couldn't ask for a better Sales Consultant. Aside from Mr. Burkey's 5-Star reputation as a Retired USAF, he has ALL THE GREAT QUALITIES that you're looking for in a sales consultant. I highly recommend him to anyone!!! KUDOS to you RANDY!!! So with this being said, if you're planning to buy your next vehicle - Ask or look no further, GO with Mr. RANDY BURKEY, I assure you it will be all worth it!!!

prestonfurr

Aug 11, 2014

Had to trade in my current car to get a new RAM 1500. Was very backwards with my trade in, but the whole crew managed to work a deal for me to get the truck I wanted. Was never overly pushed to make the purchase. Will be the first place I visit for another vehicle purchase down the road. Had an awesome time with my fiance during the whole experience, and were both treated with the upmost respect. Very good people to work with.

dwcjr

Aug 9, 2014

Never have I had a better and more rewarding experience in buying a car (2014 Jeep Overland) than I did at Five Star CDJ in Warner Robins. William Ledbetter (sales consultant) was undoubtedly the most courteous, personable, professional, knowledgeable and certainly most patient sales person I have ever met. He not only treated me with respect but he was totally determined that I would be comfortable with driving such a highly technologically advanced car. If you want a true 5-star experience in buying a car, then William is absolutely the person you should ask for!!!!! Additionally, Brandon Hardison, the internet sales manager, was equally as professional, personable and knowledgeable. After I had agreed on a price, Brandon asked that I put a deposit down on the car since I would not be actually buying until several days later. Though I gave him my credit card number, he was not able to process the transaction since I had mistakenly given him an incorrect number. Instead of calling back for a correct number, he had enough trust in me that I would in fact buy the car as I had stated......even without a deposit. Absolutely, make your next purchase with these two outstanding men!

chenube

Aug 5, 2014

I recommend going to see Brian Solley if you are in the market for a new auto. Brian spent a lot of time assisting me with my new jeep purchase. Without a doubt he has gone above and beyond in customer service. I visited other dealers before my jeep purchase and Brian and FIVE STAR were by far the most professional and easiest to work with. My family absolutely loves our new jeep! Thanks again to Brian and the rest of the staff at Five Star. It's nice to know that that type of quality of service still exist somewhere. Stop by Five Star and see Brian and I'm sure you will agree.

dylanm1397

Aug 2, 2014

Highly recommend coming here if you want a very nice jeep for a great price! Everyone is super friendly. Just bought a brand new 2014 jeep wrangler and I got a great deal!

lestell

Aug 1, 2014

Josh Kemp was very friendly, knowledgeable and honest. He made it a point to build personal rapport with me and made the whole process a breeze. Josh really went above and beyond in assisting me purchase my 2008 Hummer H3. If you want top notch costumer service that is second to none then you must see Josh Kemp. Five Star has an Ace with Josh!!!Happy H3 owner,Lin Estell

DAEXUM

Jul 31, 2014

MR. CHRIS BOZEMAN ; WAS HONEST, PATIENCE, AND HE WAS THE BEST CAR SALESMAN ME AND MY HUSBAND EVER HAD SINCE WE BEING LOOKING A VEHICLE. WE ARE THE EXUM'S WOULD RECOMMEND EVERYONE'S TO GO SEE CHRIS BOZEMAN.

june.sims2

Jul 31, 2014

Mr. Chris Bozeman was a great salesman. He worked very hard to get me the truck I wanted. I appreciate his patience and understanding. I love my truck and would recommend this dealership to friends and family.

Pwh68

Jul 31, 2014

Our experience at Five Star Chrysler Dodge Jeep in Warner Robbins was a good experience. our sales rep was Chris Bozeman and he made us comfortable while giving us a great deal on our new Town and Country Van.Good job and thank you.

Swabi

Jul 30, 2014

Not only did Greg give me an awesome deal on the car but delivered the deal to my doorstep!! I would recommend this dealership and Greg to anyone looking to purchase a vehicle.

Kellybryan

Jul 28, 2014

When purchasing my Toyota Prius, I experienced a Great salesman and received great deal on my purchase. I am very pleased with my buying experience at THIS five star location

cindy.chapman.904

Jul 27, 2014

I had the greatest experience at Five Star Chrysler Dodge Jeep in Warner Robins. Josh Kemp made my experience fun. He has a friendly smile, very nice guy, and answered all our questions. I would tell everyone to talk to Josh. Thanks Josh

Ironblock

Jul 26, 2014

I purchased a 2015 Chrysler "200" S from Five Star Dodge. I have Dealt with Jeremy Coleman many times and the Sales experience I received was what everyone should Receive when Purchasing a Automobile. The whole Transaction was Quick and Jeremy got exactly the Deal I wanted in the Sale of the Car I Purchased. Jeremy Coleman always takes care of the Customer and makes sure they receive total Customer Satisfaction throughout the entire sale. Thank You Five Star & Jeremy Coleman for making my Purchase of the 2015 Chrysler another outstanding experience.

amymariehillgay

Jul 24, 2014

My experience with Five Star Jeep in Warner Robins would have to be best new car buying experience I have ever had overall. And believe me, I have been through quite a few new vehicles in my lifetime. Given our crazy work schedules, I chose to do most of my shopping online in the months preceding my visit to this dealership. This was to be my first Jeep and it was much anticipated. Given my conversations with Molly, both by e-mail and phone, I decided I would make the almost 3 hour trip to Warner Robins to look at a specific Wrangler that was there. It was then that Molly introduced us to Michael, who would take care of us as if we had known each other for years. During the time that followed, we met Jeremy, who eventually realized that Jeep wasn't the one for me. It just didn't give me that warm and fuzzy feeling inside. He and his staff were able to run the marathon that ensued and locate the most perfect Jeep that anyone could have ever found for me. Exactly as if I had ordered it myself. It was exactly what I wanted to the last detail and I was still treated to the deal of a lifetime. Even though I had to wait to receive my Wrangler, as it had to be shipped in later that week, I left that evening with the biggest smile on my face that any dealer has ever given me. I had met the most incredible new friends and there is no doubt I will return with future business. They are my shining star in a year that started with so many devastating losses. Hope you all have the pleasure to do business with these wonderful people too.

dave28

Jul 23, 2014

First, you have to see the Five Star lot, they have an excellent inventory. More choices than anyone would every need! My salesperson Chris Bozeman was outstanding! I met with him on a Friday, then again on Saturday with my wife, then again on Monday and finally purchased my truck on Tuesday. His patience never got thin and he showed me every vehicle my wife and I wanted to look at. I believe we drove 6 vehicles (2 Challengers, 2 Chargers and 2 Rams) before settling on a 2014 Ram Sport. Chris is a vehicle enthusiast and drives a Charger with a 5.7 Hemi and knows about different mods. He's a never ending data base on Dodges and their virtues! I highly recommend you seek his services if you are in the Warner Robins area.I only gave Five Star average for quality of work because of the detail job on the truck. There was dirt on the door seals and some black substance on the back of the drivers seat, dust on the dash, water spots on the paint and smudges on every painted surface. This is total laziness on the part of the detailer. I'm not sure what motivates them but it certainly isn't pride in their work. Chris offered to have it fixed but I had been at the dealership for over 2.5 hours to settle the deal and was ready to get the heck out of there.Emails...that's right emails! I gave my salesman Chris my email and personal cell number because I wanted to hear from him. Apparently he's required to give it to his "customer service" team. Well, let me tell you they will spam your computer into a battery melt down. Okay, I'm exaggerating but they are totally annoying with no real message. Chris would email and I could tell it was him but the customer service emails whether automated or not need to go. I have a fairly busy life and 5 additional emails in my mail box that say nothing is a waste of my time.The business manager Jennifer was also very pleasant. She calmly explained every line and gave us some options for the extended care plan. We could not decide on the plan at the time but we did go home and decide it was a good deal. We called her that evening and she was very helpful. She needed wet signatures on the paperwork so Chris drove the paperwork to our house for us to complete! This is clearly above and beyond excellent customer service!!Price was average, I love my truck but Dodge is very fond of them too if you get my point! Five Star has clear pricing which is like an "all rebates applied" bottom line which makes sticker shopping a lot of fun...but, I'm not sure it is easily explained. We've all been through the "deal" phase where the numbers don't add up the way we saw them in our heads while 'ciphering our cost and the "Clear Price" feature really doesn't make it any easier. If I was a dealer I'd make it a little easier with fewer hidden costs for the purchaser...jeez, take a page out of the WalMart sales mindset! Lower clearer prices means higher volume, more inventory turns, and more profit.My overall experience was only "good' because I don't like waiting and every Sales or General Manager feels they're not worth their salt if they don't keep you waiting for twice the time required to buy something. I swear my last mortgage didn't take 30 minutes to finalize and this $40K truck took over 2.5 hours to do the paper work on. Credit wasn't a problem. Both of our scores are over 800, its the inconsideration of the manager that draws a sale out. If Five Star would place more emphasis on "Value to the Customer" (read, give 'em what they want quickly) they would have a much higher customer return rate.I would buy from them again and have used their service department in the past which is very good. I would insist on a shorter turn time for my paperwork though, especially since they could shop any finance venue based on my credit!

tsmith969

Jul 23, 2014

We had a excellent experience at Five Star! We were greeted by friendly faces and then met a Great guy named Josh. He stayed with us the entire time and was very patient and answered all of our questions. We would recommend everyone we know to go talk to Josh. Thanks for everything Josh Kemp!!Tommy, Felicia and Geena Smith

Zanderin

Jul 22, 2014

I recently purchased a used 2012 Dodge Ram from Five Star and could not be happier with their customer service. My salesman Brandon Hinton was very helpful. He was able to provide a list of their current vehicles that fit my price range and needs. Out of these I chose a used 2012 Dodge Ram 1500 for its price and low mileage. During the test drive I noticed some sort of modifications that the previous owner had made to the dash that had left some blemishes around the edges of the air vents and radio console. Brandon immediately took the vehicle to the detail area of Five Star and began to assure me that if I were to buy the vehicle he would make sure that it was cleaned up thoroughly. I decided to purchase the truck that day and shortly afterwards Brandon had made an appointment with me to return the truck to have the dash cleaned, they even provided me with a free rental car. I was very pleased with their service and their dedication to the promises that their salesmen make. I would definitely recommend Five Star to anyone looking for quality service and vehicles.Jacob Wells

Ms.Porter82

Jul 19, 2014

I was visiting five star to have service done on my Chrysler. I was having thoughts about trading my Chrysler in but wasn't definite about it and just wanted to see what my options were. After I was dropped off at home by their shuttle guy I called back up there to ask some questions about doing a possible trade in. Mrs. Mary gave me an time frame to meet back up there and that's where she introduced me to a "salesman from heaven" Jeremy Coleman! With the experience I had from another five star dealership previously, Jeremy made my visit feel very much more at ease and comfortable. Jeremy was very loyal, truthful, and honest about every little thing he told me. I didn't expect to drive a brand new vehicle off that lot at all and I mean at all, but Jeremy proved that wrong! My experience there at the dealership was definitely like no other. Jeremy I appreciate you more that you will ever know and please know that you are the best salesman ever!

Dante Smith

Jul 12, 2014

When I went to the Five Star Josh Kemp was there to help. He wasted no time the moment he saw us. I had already called earlier in the day about the vehicle I was interested in and he had it waiting for me. We test drove the vehicle,witch he already had gas in, within ten minutes of being there .He had the answer and solution to all of our questions.When we got back in the dealership Josh and I negotiated the price on the vehicle and worked it out. When it came to signing the papers he was there all the way.He explained in detail why each paper had to be signed. He then showed us to the finance room. After this Josh Kemp congratulated me on my purchase and I drove away as a happy camper.Thank you Josh

k9fred

Jul 10, 2014

Will, was not only flexible with my over the phone transaction he was great in helping me once I got there! Thank you for the support Will it is much appreciated!

Kyle Peace

Jul 10, 2014

After touring through the car lot, Brian Solley came up and introduced himself to me and immediately started showing me different types of cars on the lot. He was very easy going and great to get along with! Was able to answer all of my questions without hesitation. By the end of the sale, I could I made a new friend - not just a salesman. Brian is excellent to work with!

Hillary Mathews

Jul 9, 2014

I think I despise buying cars more than most dislike going to the dentist. But, I've found a gem of a sales person at Five Star in Warner Robins, GA! Jeremy Coleman is excellent. He is hands down the best salesmen I have EVER worked with. This was my second time purchasing a car from Jeremy. He was so wonderful the first time around that I had no doubts about who I'd call for this purchase. And he didn't disappoint. I had a strict budget I needed to stay in and it was going to be a tough sell, but Jeremy was patient and worked very hard finding the right vehicle. He paid attention to my lifestyle, likes, and dislikes and helped me pick the right vehicle for my needs. I actually had two sales persons working with me as a team. Patrick Carr was new to the store at Five Star but acted more like a seasoned pro. Patrick showed a genuine interest in making sure I was happy with the car and the final deal. He was more than willing to show me any car on the lot I wanted to see. Both gentlemen worked hard and were so kind and respectful that I know Ill be back to see themand Ill be sending all my friends and family their way, too! Thanks Jeremy and Patrick! You guys are AWESOME.

gr0312

Jul 6, 2014

I was fortunate enough to have Brain Solley as my sale's person. On my first visit, the dealership and myself could not get together on a price. But, after meeting and talking with Brian about various cars, I liked the guy. I decided, just because of the impression that I had of Brian, I was going to give them another chance at getting my business. Brian worked extremely hard in trying to meet my demands of a vehicle and price and, I ended up being a satisfied customer.I must state again that I am not an easy sell and Brian worked and worked to get my business. HE SUCCEEDED! And, I will try and send "him" more business among my friends.

gwa30

Jul 6, 2014

Josh was friendly and knowledgeable about the Ram truck and was able to answer my question I had.He stayed with us all away through the process of getting the truck. I would recommend him to other people.

Srtpolini

Jul 6, 2014

After about a months research decided to buy my 2014 Ram from this dealer. The employees were very professional and knew a lot about the trucks they were selling. I chose this dealer based on there response time to my email inquiry.William Ledbetter answered all of my questions before I even step foot at the dealership. Upon arriving I was immediately greeted by Josh Kemp, a salesperson at the dealer, and asked if I wanted to look at any vehicles. After test driving the new Ram I was reassured that the Ram was what my family needed. I personally give this dealer a 10/10 I will be doing this dealer again.

jennie777

Jun 29, 2014

My husband has wanted a Jeep all of his adult life. Josh was able to answer every question we had and was there for us every step of the way during the process. He knowledgeable and friendly and we highly recommend this young man if you are interested in buying a car. He will give you 150% and you will not regret it! Thank you Josh!!

Lawdog1

Jun 29, 2014

I met William for the first time while looking for a car. This young man was very professional and honest with me. When I decide to purcahse a car it will be from William.

tinacraig68

Jun 29, 2014

I was very pleased with the way Mary Rosado listed to what I was looking for and what my concerns were she helped me narrow down some choices then placed me with William Ledbetter who helped me thru the final stages of the purchase and he answered my questions in complete detail and in terms I could understand. Everyone there was very friendly and noone tried to put in into a vehicle that i could not afford or did not like. I am very happy with my purchase and when the time comes to buy another car i will come back to there car lot

kbermel

Jun 24, 2014

Outstanding service and sales incl. Consistent follow up from mr.randy burkey. It is the first time incl.the general manager where a car dealership presented itself as an outstanding team effort to get a great experience in buying my new car. I am partial thankful for the effort of my salesperson which answered all questions and helped me getting through this experience comfortable. Best experience ever. I highly recommend this team. Thank you

JohnMiele

Jun 22, 2014

We had a great buying experience with Five Star Chrysler Dodge Jeep Ram in Warner Robins. The customer service was excellent and they went out of their way to make sure we were happy with our purchase. Thanks again!

ONEEYE73

Jun 20, 2014

I decided to purchase a new truck yesterday and informed the sales person (Jeremy Coleman) and he immediately made sure that the vehicle was identified with my name so that it would not be sold to someone else. We set up an appointment for today and I came in and took care of the paperwork and was out the door in about 2 hours. Everyone at 5 Star made the car buying experience less painful by explaining everything upfront so there were really no questions to ask. It was a pleasure dealing with 5 Star and would highly recommend to anyone looking for a new or used vehicle.

Vlcampbell

Jun 20, 2014

Mary's excellent professionalism and customer service response got me to return her call and set up an appointment for a test drive. She is truly a refreshing change and should be commended for a personality to get potential customers in the door. I could tell she enjoys her job and if she doesn't, sure couldn't tell! Apparently, she understands the importance of a pleasing personality; made all the difference to what ended up being a great experience!!

donnahicks537

Jun 14, 2014

I came into Five Star Chrysler yesterday 6/12/2014 and had the pleasure of dealing with Thomas Garner. I wasn't in the best of moods when I came into your Dealership. Then Thomas said Good Morning to me and the way he said it made me feel better instantly. He acted like he really cared about me as a customer. He is absolutely outstanding. Thomas is a true Customer Service person who really cares about his job and is doing a wonderful job representing Five Star Chrysler. I will always ask for him.Sincerely,Dominica Hicks (Donna)

jenesbit72

Jun 11, 2014

No pressure....no hassle! I was interested in purchasing a 4X4 Grand Jeep Cherokee with specific requirements. The sales representative (Quinell) approached me, got all the details, then showed me a few vehicles that were similar to my requirements. Since I was constrained on time, I gave him my info and told him I would return later within the week. He searched within the multiple dealerships he was associated to find me exactly what I wanted. I was never harassed with a million phone calls and the entire staff went out of their way to make this a hassle free and customer focused environment. I received a great return on my trade-in and negotiated a great price for my new Jeep!

Frank1Powell

May 31, 2014

We have had great service with Five Star both when we purchased and the service department. We would recommend others to use the service department.

Gthutch

May 31, 2014

Went to look at used ford and ended up buying a dodge ram very nice truck could not be happier and William made it happen. He is very nice and good salesman very respectfull of the customer and I will recommend this dealer to everyone Thanks

mcp1750

May 31, 2014

I purchased my Ram 1500 new from William. I remember the night i purchased my truck, will stayed after the dealership was closed, till 11pm. He has been there for me ever since. If I needed anything for my truck such as service or just having it looked at, he has always taken the time to set it up with no questions asked. I have recommended 3 people to him since purchasing my ram. And all of them have purchased a vehicle from William and are all enjoying their vehicles and were thoroughly impressed with William. I know I will be back to the dealership to have my truck serviced and possibly purchase another vehicle in the future. All because of the service and hospitality of William and the effort he puts into the job he does.

chiefgreg0404

May 30, 2014

Stephanie Brown was a life-saver to resolve my confusion with the newly purchased Town & Country van, concerning the sliding side doors. She also educated me about procedures for problem solving, gave exceptional info about the warranty program and oil change procedures. She went out of her way to research on line the recommended oil change periods for new vehicles. I had old logic for these procedure from 10 years ago. Technology advanced more than I did. She was very helpful and supportive, giving me an avenue for confusing questions and concerns with the new vehicle. She made me proud to own a Chrysler T&C van.Stephanie is an excellent example of a professional employee who is very dedicated with her work. She has integrity and pride, and a helpful nature to resolve any problem. Her patience with customers is remarkable. 5 Star Chrysler is very fortunate to have Stephanie Brown as an ambassador for your dealership. She is a true professional!Greg Garcia, Retired USAF & AT&TCell 504-982-0535gcgarciaatbellsouth.net

Jwill83

May 30, 2014

Customer service, excellent communication and trustworthy. Mr. Solley was a tremendous help. 110% effort from a fantastic employee. Great pricing and great dealership in Georgia.

lkitchens88

May 30, 2014

This was my first experience buying a car. I thoroughly enjoyed it. The staff was extrememly helpful and made me feel comfortable in my decision. They assisted me in every aspect and were patient while I decided what to do. I don't have a negative comment. The atmosphere was wonderful and the moment I walked through the door I was noticed, greeted, and assisted!William was exceptional. Very professional and sophisticated to boot. The conversations had were not all business but him getting to know me as well. It made the overall experience refreshing. William is a wonderful salesman and will honestly help you find exactly what you need on a budget you can afford. He even took the time to find rebates for me to get me an even better price. I highly recommend William and Five Star Chrysler Dodge Jeep Ram in Warner Robins.

w_massey

May 28, 2014

I recently took our 2014 Dodge Dart in for service. The service department was very courteous and prompt. They took excellent care of our Dart and myself. During the wait time I found a Toyota Prius that my husband and I also bought that evening. The finance individual, Marcus, was great in getting us good financing with a great interest rate. We drove the Prius home that same evening. Now we have two vehicles that were purchased from Five Star and Warner Robins Chrysler Jeep Dodge will be the only dealership I deal with in the future. Highly recommend this dealership!

mattox1234

May 27, 2014

Called and asked for a salesman and was given to Jeff Teague regarding 2014 Doge journey that i had seen on line and over the phone, asked what the price would be on the Doge Journey out the door He told me and my husband and i drove to WR and that evening i drove off the lot with my new Dodge Journey. I knew what i wanted for a payment and they made it happen. I would gladly recommend Five Star Chrysler Dodge Jeep Ram Warner Robins to all my friends ad family.

TyjuanCampbell

May 2, 2014

I bought a brand new, 2014 Dodge Charger R/T and my transmission went out in four months of owning this car. I called the dealership for help in the situation and the manager told me we only sell the cars and what happens after you have to call dodge. It was my understanding since I bought the car from five star they would take care of there customer but this was not the case. As of now I own a car with a transmission that failed after four months. At this point I do not trust dodge or five star with my business and I will continue to tell everyone I know of my experience so no one else has to deal with a situation as this. It is unfortunate I spent all this money for this car and it did not last four months. I would have been better off buying a used Chevy with more miles.

matthewted

Apr 28, 2014

To be quick, the salesperson I had was awesome, his name is Quinnell. After we bought the car and went home, we found out that the finance guy had added a expensive warranty on our loan without really explaining it or informing us that the payment would change over 100 dollars. our payment went from 479 to 580 and he jacked up the interest rate to over 20 percent which is highway robbery. I went there to find out if they would fix the problem and they pretty much told me that I am at total fault ( which I am partially becuase I really didnt look to closely at the contract) but he belittled me badly by telling me " its only 100 more dollars" and preceded to go through my credit report and tell me that I needed to pay off all my debt to make up the difference. " And where am I supposed to get all the money to do that"??? Worst experince I have ever had and would caution anyone from using them except to use their bathroom and there is no where else. Worst people I have ever dealt with and wish everyone luck if they do business with them.

epilef2k1

Mar 29, 2014

Five Star dealer all around. Been looking in the marked for a Jeep Wrangler for over 6 months and finally found the perfect one, in the perfect place. Worked with Jason Cranford and Lee Baggarly, completed the entire process online and over the phone.They made the purchase so easy, straight forward and no hassle. Guide me through the entire process and keep me informed at all times. They delivered the Jeep to my house and pick up the trade in. They were helpfull, friendly, and always put the customer first. If you're looking for a new or used vehicle don't hesitate to contact them, it will be a great experience and you will not regreat it.SFC Felipe MunozUS Army

nbarfield9192

Mar 26, 2014

I was promised 2 times that i would get refinanced and he kept blowing me off. NEVER trust these people! I will NEVER buy a truck here again! and everyone i know will not shop here! I will make sure of that! I would like to talk to the DM and warn him of what this man is doing! He is ruining Five Stars Business!!

RichardBrewer

Feb 1, 2014

This is the way a car buying experience should be. I used a car buying service to locate the best dealers with the best offers. Five Star Warner Robins Chrysler Jeep Dodge Ram consistently came up as having the best deal for the vehicle I was interested in, and notably, they were the first to contact me based on the internet lead generated by my internet query. Mary Rosado, one of the sales assistants, literally called me within the first business hour following my submission of my car deal information and identified my salesperson and made sure my preliminary questions were answered. My salesperson, William Ledbetter, was hands down one of the easiest and most thorough folks I've ever worked with when it comes to purchasing a vehicle. He understood, that based on my distance from the dealership (100 miles), everything would need to be taken care via the internet/phone prior to me making the trip. He was quick to answer questions, and brought the sales manager, Lee Baggarly, in early on which took care of the trade side of transaction. I need to also commend both William and Lee on their ability to leverage the power of the internet. As we worked the particulars of the deal, scans of the various documents moved back and forth between us. We had all the particulars firmed up before lunch.I traveled to the dealership that same day, and purchased my vehicle. Everything was ready and there were absolutely no surprises and no attempts to bring anything else into the deal. Everything, and I mean everything, was as smooth as glass. William was waiting for me when I arrived, I was introduced to Lee and both individuals made me feel like my business was truly appreciated. \When I went into the financing department, once again, everything was exactly as spelled out on the phone/email. Marcus Lillard took the time to explain each document and go over additional considerations I might want to make. I appreciated his thoroughness. Of particular note, he understood that there were things I clearly did not need. It was an extremely pleasant and refreshing experience.I was also introduced to all of the key department personnel which I think is a very nice touch. It shows that Five Star understands the sale is just the beginning of a positive relationship with the customer. This dealership is a big dealership, but it has a small tight knit family feel to it. Every member of the staff I met treated me almost like I was family. The last step in the process was William going over every function of my new Ram. He was extremely thorough, patient and answered all of my questions. I could go on and on, but I do want to convey that there was nothing I didn't like about the buying experience. It was simply perfect. My review of this dealership matches their name....Five Star. Thanks folks. I look forward to future business.

MichaelMatsie

Jan 26, 2014

I test drove 2 Challengers on Dec. 16th. 2013.I chose the 2nd. vehicle a used 2013 Challenger SXT (black), but right after the test drive I noticed swirls in the car from an improper polish, a mismatched set of rear tires & no floormats. I stated immediately to sales & Mngmt. that the car would have to have all of the swirls out of the paint, the 2 rear tires changed & floormats, in order for me to purchase the vehicle.I was assured that it would be taken care of.I purchased the car that day & brought it back on 3 separate occasions for the service dept. to repair a high pitched chirp & polish the car to a clean lustre.The idler pulley was changed & the car was given to me with a dirty hand print where the hood was closed by maintenance.The car has been in the shop 5 times since Dec. 16th.I went out on my own & got a few estimates from professional bodyshops for $350, 200 & 200.They were not even taken in consideration.I picked up the car on Friday & it had to have a water pump changed already.Now this car only has 15K+ miles & already being repaired.Friday my friend & I talked with Mr. Holt & Lee.Mr Holt was actually helpful.Lee on the other hand!I was sitting in the waiting area outside the Mngmt. sales desk dept. with my friend.Lee came out standing over me bowing up as he talked at me like some strawboss or something, saying.As I said before we are done with this deal.This left me with so much anxiety that my friend left the keys & said I didn't want a Frankenstein car.I am a veteran & a valued employee at Robins AFB, GA.I have medical anxiety problems & this whole ordeal has been very, very upsetting to me.I have taken time off from work that I didn't have.Now I have none left if I need it.I have purchased 4 vehicles in 15 yrs. of living here & I never had any kind of BS like this.I must say that I am appalled at the attitude, the total lack of respect towards customers, dishonesty & doubletalk by this dealership.I will never recommend this dealership or any other Five Star in GA. again

Chuck00

Jan 21, 2014

No issues with the salesman (Jacques). The issue is with the sales manager who has no integrity trying to make a car sale. Purchased a 2012 Chrysler 300 with a sales price of 27, 953. After negotiating my trade in for 25,000 which they initially offed 23,000 I took the Offer. What they failed to show was the inflation of the price of their vehicle to 29,588 a difference of 1,635.00. They offered a fair deal on the trade of my vehicle then inflated price of their car without highlighting the fact they did it. UPDATE: After talking with the sales manager we came to the agreement on the final sales price on 1/21/14. The sales manager reworked the sales contract on the original terms. The finance manager was also able to reduce my finance rate on the deal. 5 star dodge Warner Robins made good on the original negotiated contract. I would recommend this dealership to friends, family and future customers.

JLillebo

Jan 15, 2014

This dealership was fairly friendly. I would say the main thing they are concerned with is making their money. They do not put in extra effort to make sure you get a great deal. I traveled to this dealership from Valdosta and forgot a few CD's in the cars I traded, I was told for weeks that they would be returned and that they had been sent, forgot, then they were really sent. I never received my property and the dealership blew it off. I will never shop at this dealership again. I have shopped at a variety of dealerships over the past decade and this is by far the worst.

Jamieresch1

Dec 10, 2013

December 10, 2013To Whom It May Concern:On November 2, 2013, my wife and I stopped in Warner Robins Chrysler Jeep Dodge on Watson Blvd. to look at cars. Devin Burns, a salesman greeted us and we inquired about a Jeep Liberty. We asked how much it was he checked and told us it was $16,400. I thought it was a fair price for a car with 34000 miles, so we took it for a test drive. My wife and I were both interested and wanted more information. Would you replace the tires? (the ones in the front were worn). What about the spare key? Would we get floor mats? We also asked if $16,400.00 was the best price he could do and was told that was the lowest price he could offer! He then took us inside, pulled up the blue book on the jeep, and showed us it was $18,000.The sales manager worked up a contract including a maintenance agreement and interest amount for a loan. Then we went to the finance managers office, and signed the papers and left with an agreement on getting the tires replaced on Monday, as this was on Saturday. Devin said he would get us the key and mats when the title came in. A few days later I was called in to sign more papers that he forgot to get signed I noticed the price on the top line was 18,011.69 not 16,400 and I asked about it. The finance manager kept focusing our attention to the bottom of the contract, again I asked about the price difference and he said the archives were deleted and he could not check on the quoted price, Really? I was not born yesterday! Just because you sell a vehicle, all of the records and information are still in the computers server system. It was then I realized he was not going to change the price, to the price that Devin had quoted us. He did not bother to check to see if what I was saying was true! As of today, we still have not received the floor mats! We finally received the spare key (a locksmith had to cut one for us on site what happened to the spare key that was going to be delivered to the dealership along with the title?) Yet another lie?We feel that we were taken advantage of, lied to, cheated out of our money $16,400.00 was magically changed to $18,011.69 (the same price that Devin showed us as the Blue Book Value). It seems that your customer satisfaction policy is only good until the loan papers are signed! Now most people would feel embarrassed to admit they were taken advantage of, but I feel it would be worse to let them fall victim to your false promises and price sleight of hand tricks.If you cant honor something as miniscule as floor mats, then people should know there only treated good until the papers are signed and you got their money. Now after all this, why should I believe you will honor the maintenance agreement?Sincerely and Severely Disappointed!

poopdogg1974

Nov 9, 2013

Jeff was awesome! He went above and beyond to find us the Ram Truck of our choice. He made sure we received what we were looking for and wanted.

wtroyster

Nov 5, 2013

I had a great sales experience at Five Star with Jeff Teague! He was the most truthful and up front salesman that I have ever worked with, which is a very important detail when making such a large purchase. He walked me through every step from the beginning to the end and couldn't have been more helpful. My wife and I had our 2 young daughters with us and he kept them occupied while we explored the vehicles which made the experience way less stressful for those that have children you know what I mean. I couldn't have asked for a better experience and I am on my 23rd vehicle, so I have been around the sales industry for a while. I HIGHLY suggest this dealership and Jeff as a salesman! you will not be disappointed!

Charniques

Oct 10, 2013

I want to thank the Five Star team for all their assistance. I came in with the everything I wanted in a car and showed Mr. Don Johnson. He was very helpful even though you guys did not have the car I wanted in stock he got with Mr. Allen and was able to locate my car. It took about a week to get the car in but they accommodated me with a loaner car and gas while I waited so no out of pocket fees for me on gas that week. Once my car arrived they gave it to me on a full tank of gas. I really enjoyed my experience and would recommend you guys to my friends.

MichaelFloyd

Oct 10, 2013

I had a very bad experience with one of the employees at this dealership a few months ago. I was sure I'd never go back there until jeremy contacted me on one of the other review sites. After the relationship I had with this dealer it was only fair that I give them a chance to right the wrong of one worthless employee, which doesn't work there anymore fyi. Well brandon and jeremy went above and beyond to make sure I got the deal I was looking for. The only reason I didn't drive that truck home was no fault of theirs. I'm more then satisfied with fivestar and how quickly they reached out to me to resolve the problem. Glad to, cause I didn't feel comfortable shopping else where.

rpdfre

Sep 30, 2013

I dont Understand the bad reviews here on this dealership.From my very first contact (over the Phone) to Driving out the Driveway, Everyone I had Contact with was Great. Mary was wonderful ON the phone and in person. Very Helpful and Friendly. Randy B (Great Guy-Ex military Straight shooter kind salesman) Randy was very helpful and Knowleage about the Product. I wont bore you with he details But these people had A+ Customer service at 5:00 pm ON a Friday. I have 25 years in Customer service and 35 years as a CAr Nut. My time at Five Star changed my bad attitude about dealership. If you need a car New or Used ,Go see Five star.

jshank2000

Sep 29, 2013

The salesman was very knowledgeable about the Ram trucks. Even though the model I wanted was not at the dealership, he found one exactly like I wanted. Financing was extremely easy and the staff was able to put me at ease by finding the best financing. Delivery was timely and the salesman answered all my questions.

gertieogles

Sep 17, 2013

the sales person tokk me to look at all cars i was interested in.he let me make that decision. he worked very hard to get me the deal i could afford.he was kind and considerate,he did not push me to accept a deal i could not afford.he was totally wonderful. the loan officer was great.he thoroughly explain the advantages of every offer.he even made extra effort to speak to me the next time i was there.unlike another dealer i visited,your people did not assume i was just browsing just because im an old lady..i cannot say enough good things about this dealership and your service dept. thank you so much.

mdalcoe

Sep 9, 2013

Purchased jeep. Check engine light won't stay off. Service cant fix it. Sales manager was rude. Stuck with vehicle I HATE. Dealership not recommended.

David912

Sep 3, 2013

Mr. Everett Woolen was very professional and friendly. He helped me get a new RAM truck that I have always wanted even with the negative equity in my trade. I would not have gotten a better deal anywhere else. Definitely have a customer for life.

Rpayne3767

Aug 23, 2013

We went in and looked around and gave the salesman our budget total price. We had already been approved for a loan for a certain amount and had all the information for the salesman. We decided on several cars and he took our information and started the process. We asked the price of the car to see if it was in our budget. He would not give us the price and then asked me to sign a paper without knowing price or payments. I refused and after waiting an hour with no answer, we decided to leave. The sales team and a manager got in the way f the door and my wife was trapped inside while I was outside. I finally got my wife outside and 4 people followed us to our car telling us to come back and saying they got it all figured out and could meet our budget. I told them to call me when the paperwork was ready and they had a solid number. I got a call within 15 minutes and then for the next 3 hours, I received 18 calls. Every time the guys told me they had the right figures and all we had to do was come sign and we would be done in a few minutes. When we showed up, they did not have anything ready and told us it would be a few more minutes. We ended up spending about 9 hours there altogether. I understand trying to reach our budget was tough and appreciate their dedication to making it happen but was upset about how they kept harrassing me on the phone and kept saying just a few more minutes. We had to go back the following day and before arriving, a customer service person called and asked how was the transaction. I explained we were happy with the payment and car and appreciated how hard they worked but was upset about the lying and length of time it took. When we went in to finish everything, a "sales manager" walks up to us in the showroom and starts yelling at me for giving them negative feedback and threatened to come to my job and make complaints against me. We asked for our second key to the car that we had yet to receive and we were told it was in a bag somewhere and if/when they come across it, they would call. The whole experience was awful and no matter how much they offer for a referral, I wouldn't feel good about sending anyone here. The whole situation made us so uncomfortable, we don't even feel as though we can go there for the 2 years of free oil changes they promised us. Please do yourself a favor and go elsewhere.

ceciliaroberts

Jul 25, 2013

The experience was very pleasant. The sale personnel was kind and helped me feel calm about the experience. Sales personnel was very knowledgeable on the vehicle. Sales personnel was able to make the waiting time very pleasant.

hunter_12

Jul 21, 2013

I had an absolute perfect experience with my Ram 1500. I am a loyal fivestar customer. I will always return to fivestar to have my vehicle serviced

proudafwife

Jul 18, 2013

I don't know if people ever read these things but my experience was AMAZING with their service department! The service manager Mr. Holt went above and beyond for us. I am a military wife, in a new town, deployed husband and was having car trouble. He made me feel right at home, put me in a rental free of charge and fixed my car for practically nothing!! I can not thank him enough!!! I will be a loyal customer as long as he is there :)

Dkeith66

Jun 2, 2013

Purchased a BRAND NEW Ram 1500,tire sensor light on when we left lot,local dealership informed us tires/wheels were USED from a 10' or 11' truck! Purchased a brand new ram 1500 in April 2013. We had requested a specific tire/wheel before purchasing the vehicle. Robert (sales guy) said no problem. We arrived on a Monday at 7 pm to buy the truck. Truck looked to be in top shape with the exception of a chip in the paint which Robert promised us touch up paint for (to this date have still not received) Immediately after leaving the lot the tire sensor light came on. I called Robert as the dealership was now closed and he informed me that it was probably just not calibrated when the wheels were swapped and to take it into our local dealership (we had traveled 6 hours to get this truck) and they would calibrate it with no problems or cost to us. The following day I arrived at our local dealership and spent 3 hours waiting only to find out they had no idea what was wrong. I called Robert and he had me speak with Clay (their sales mgr) who went on to say they were pulling my chain & to go to a diff dealership if possible. So, I did. That dealership said the same thing. They could not figure out why it wasn't reading. Also informed us that the tires were cupping and they appeared to be used tires so they could not warranty them through Good Year. I again called Clay in GA who said to take them to another dealership if possible and not to tell them we had the tires swapped before we bought the truck & that was probably why we were having trouble. I never got to this point because in the meantime our local dealership called us back and said they had gotten our new sensors in and to come by so they could try those out. This is when it ALL started making sense! The 2013 sensors ordered looked nothing like the sensors on our 2013 truck. The sales mgr in our town called me and informed me that after further research they found our tires/wheels were at a minimum from 2011 or further back as the type of sensor we had was discontinued mid year 2011!! So, now I called GA sales mgr (Donnie) who gets the whole story and tells me he will call me back. Robert (sales guy) calls me back & says they are going to send me 4 new sensors. I say, no that wont work as they are not going to fit because they are not 2013 tires/wheels! During this conversation Robert reminds me he needs my diploma for proof of graduation since I apparently received a rebate for being a college graduate which I had NO idea I even received as it was only discussed once during negotiation and never again as Robert was supposed to find out if a A.A. degree would be adequate and he NEVER got back to me. I told Robert I would send this proof in when this tire sensor issues was handled to the end! He then tells me "Mrs. Keith you got a hell of a deal on that truck and so it was an "as is" deal". I said what kind of shady crap is that? He said, "that's just how it is when you get that great of a deal". I said, no sir, not on a NEW vehicle! It should be showroom ready with everything NEW! He never denied the tires were used. I called back to speak with Donnie, he told me he was going to speak with Clay (Sales mgr) & would call me in a few min. I never heard back. Today, the following day after being told I would hear back in a few min, I called to speak to Donnie. He gave me to Steve (who said he was the general sales mgr). I asked did he know the whole story & he said "are you the one with the tire sensor issue and rebate form you wont submit?" I said yes. He came back with "well, you won't get anything else out of us until we get our rebate form". I said, well you sold us a brand new truck with used tires so I guess we need an attorney and he said "then we are done here" and hung up on me. I have NEVER been so flabbergasted by a company. We should not have to beg for NEW wheels/tires on a NEW vehicle (32 miles to be exact) NEVER TITLED BRAND NEW!!!!

jsssspage

May 15, 2013

Very nice people to deal with. Had just the car I wanted and worked with me to get it in my payment range. This is my second car bought from the Five Star Dealership.

mdhatcher930

May 14, 2013

I took my vehicle to 5-Star Chrysler in Warner Robins, Georgia with two broken window motors. I had an aftermarket warranty and was told by Tina that it would be no problem; wow! What an understatement. After I was told that my warranty had approved the repairs it took take 3-4 business days to get the parts, really, 3-4 days? When the service date arrived I brought the vehicle in at 7:45 am, I was told that THE mechanic had work left over from the previous day and he would get to my van as soon as possible. Really; there is only one window motor guy in the entire department? Anyway, the work was completed and the real fun began. Apparently, in an attempt to get me to change my warranty coverage over to theirs, the service people started making excuses for the long lead time stating that my warranty company was being difficult and if I had their warranty then they could just charge whatever they wanted it would pay without question. When the service "advisor" finally called stating they had been paid it was so late in the day that we had to leave our vehicle overnight. When I went to pick it up the next morning, I was told that there was a charge that the warranty company did not pay and it would have to come out of my pocket. When I examined the charges I found that the warranty company did not pay sales tax (charged twice), supplies (Really? The motors come as a kit), service history admin charge(?), EPA compliance charge(?), sounds like my warranty company was taking care of me, refusing to pay the dealers extra charges. I refused to pay because it was not discussed and was not approved by me before work was completed. What really made me angry was the attitude of the people; they acted like I was some kind of slug for not wanting to pay their extra charges. I will never return to this department, not because of the money but because of the way I was treated when I challenged their "extra" charges, it was as if they we saying "so what, well just get it from someone else, you are just small potatoes and don't really matter." If you dont like to be treated like trash, you'll steer clear of them also.

BigRed62

Apr 29, 2013

Was searching on Autotrader for a Chevrolet Colorado to replace my old S-10 Pickup. I saw on at Five Star Chyrsler, Dodge, and Jeep in Warner Robins that was listed for 11,995 for a 2008 year model. I was never given an actual price for the vehicle and I should have wlked when signing the paperwork becasue price was the reason I there in the first place. When I had a problem with the vehicle within the first week of owning the vehicle which was under warranty, they would not fix my problem. The truck was never service, and I have spend a few dollars giving the vehicle right. A friend of might also brought a vehicle from them, and they tell me that they had went to Jeff Smith instead, because they try to steal their down payment by not giving them correct with the financal company. I told myself I would never go to Five Star to buy a vehicle because I knew they were a couple of crooks, but I wanted this truck so bad. If you go to them, please learn from my mistake and get the vehicle price up front because I paid too much and I will never used their service deparment.

ronniemary143

Mar 27, 2013

I had my vehicle's bumper inspected and it was returned with a gash in the tire. Clayton Holt would not take responsibility for the damage and at one point proceeded to attempt to intimidate me by getting in my face. This is the worst customer service I have ever experienced. I will follow up until the proper actions take place to rectify the situation.

bnutt

Mar 8, 2013

I started dealing with Chris when he worked for Bill Butler. He is very friendly and knowledgeable about the vehicle you are interested in. I would recommend him to any of my friends.

dupkmbrly

Mar 8, 2013

Loved the service!!! Brandon was very quick and friendly. Answered any questions we had. He listened to what we had an interest for. Great service!!!

LinHamp

Feb 26, 2013

I was looking to buy a 2013 Jeep Cherokee and I chatted with Alan Johnson 2 days prior to going in the dealership. He made me feel comfortable and at ease with coming in to the dealership. When I went on Friday the experience was awesome. I found the jeep I really loved and he made it so simple in the whole buying process. I would reccommend Alan to everyone I know because he was so knowledgable about the jeep and went to the maxx to help me get into this vehicle. I give him an all star rating as a salesperson. He is really awesome and I would buy from him again. Alan Johnson is the best.

Eric85

Jan 24, 2013

I came in there looking to trade my 01 Z06, Cody the salesman I delt with was a very nice young man but seemed to not know to much. He was new so that's okay. I was looking for a G8 GT and they found me one. They told me it was an 09 and showed me a few pictures and said if they send there guys and it has any issues they would not get it. So I started the paper work and said it would be here soon. When I got the car I was not able to test drive it and bc they got it for me I was told I had to take it. First off the G8 was an 08 so they lied to me from the start, The front bumper had a lot of damage, all 4 rims had damage, both headlights were scratched, both side mirrors were broke, the tire fault light was on and there was damage to the center consul. I told Donnie I wanted the mirrors fixed and the tire fault, he said okay and walked me over to the service department. I was then told they would fix it and to set up an appt. I set up an appt to fix the car and dropped it off. A few hours latter it was ready and I went to get it, NOTHING was fixed and when i asked the service department about it I was told to talk to Cody. I asked Cody and he said yet again he did not know anything. Then I asked Donnie about this and he said I'm sorry and let me talk to the big boss tomorrow and we will get you taken care of. I went home and talked to my parents about this and my dad told me there not planning to fix the car and to go back up there. I went back up there and asked to speak with Donnie and some other manager came out and said "I got the car at auction as is and that's how you took it and I'm not fixing anything".Over all I was lied to a few times and very poor customer service, I will not recommend ANYBODY to this dealership and I will do all I can as a disabled veteran to get other people to not use this place!

Donnie Hutchison

Jan 15, 2013

I called them up worked a price out on the phone and then meet my sales person in person. He wanted too talk and tell stories as a diversion instead of putting things in writing.After being rushed out of the place because of closing we finished up papers. I was promised my trucks on the 3rd of dec. and paid extra for them too be at bed place by 27th december so could be picked up by the date jan 3rd. On jan. 7th after started checking into things i started finding things went south quick.Joel told me trucks wasnt going to be ready and was going to be late because the place making the bed was late. After checking in on this info i was told a lie when the bed company said had beds ready two weeks ago. I felt very decived and my trucks was eight(8) days late. When got there to pick up the trucks the trucks had the wrong beds on them and they would have too be redone and wouldnt get the trucks for another two weeks on jan 23rd and one on the 31st. I was ferious that i was lied too and then told to pound sand when i ask them about my original deal with sales employee joel by josh the (gsm) at five star that joel and i made. Then after speaking with josh he tried to get things strait and ask me after days that went buy and negotiations with bed store and five star rep joel the bed place wasnt going to get trucks done and would be the 24th. Its a total wash out worst buying process i have ever went thru and would not advise you to do buisness there in the future. They too make matters worse had already finalized my deal with the bank before i stepped a foot in the trucks or ever seen them. This was the point that i thought was very unprofessional and dirty way doing buisness. I really thinking about reporting the whole deal to ford.

rharn

Jan 2, 2013

I was sold a vehicle but never shown the true sticker. My vehicle was 10k more than the advertised price. When asked about this, the finance manager told me the extra was a a tax? They pushed the financing thru and towed the car to my house after I questioned the price.

ChryslerT

Sep 27, 2012

Jeremy Schanassey is the man with a winning team. Jeff Teague is a gifted sales person with a direct approach. From the sales manager Steve McWilliams to the finance manager Josh Sharp I was provided excellent service. I will never forget that experience simply because I honestly thought I could never get into such a nice car. Thanks Five Star Warner Robins and keep up the great work of making dreams come true.

mann132

Jul 12, 2012

went to the dealership to buy a new jeep, I had called back after a bad experience the day before and got set up to meet jeremy coleman at 9:00 the next morning. Went in and met with jeremy. Jeremy was very knowledgeable and helpful. I had ben skeptical about buying from them considering how i was treate the day before, but they had the jeep i wanted so i gave them a second chance. This time was night from day, I had a great experience with them this time. I would recomend this dealership to anyone looking to buy a new car. Thank you Jeremy Coleman!!

Shanross216

Jul 4, 2012

Alan Johnson was our salesperson. He was very personable and efficient. He made our buying experience pleasurable. The entire staff was nice but our salesperson, Alan Johnson, was a joy to do business with!

airforcebrat0388

Jun 29, 2012

Got a pretty good deal on trading in my car for a new Wrangler. Were willing to work with our bank on the price and trade in value. Things went REALLY bad two days after buying the Jeep. We went to drop off the down payment to the finance department and we dealt with John. He asked us to add MORE money to our down payment, his reason: because he we owed more on the car than we implied. Which was incorrect. Then, after re-reading the contract they added on a $1400 service charge. The reason I say they added it is because that was the only thing not initialed. After taking care of all of that the temporary plate expired. They told us that they were going send us a paper to take to the tag dept. We never got the paper. So we drove with an expired plate only for the tag office to tell us we didn't need the paper we were waiting for. By then, we thought we were done with then. Then, two months after we bought the jeep, we get a call from the salesman wanting the title to the car we traded in. The salesman (Allen) proceeds to yell at my husband, tells him he WILL get him the title and he WILL pay for it. After all this, the title department gets the title from our bank. I hope I NEVER have to hear from these people EVER again. Whenever someone tells me or my husband they want a jeep, chrysler, or a dodge the first thing we tell them is "do NOT go to the 5 star dealership on Watson Blvd"

Mcclung.kyle

Jun 2, 2012

Well myself and my fiance went in Monday the 28th of may and traded in two cars, 1997 corvette and 2008 xterra for a 2012 jeep wrangler unlimited. The jeep was to be delivered within 24-48 hrs after the deal was made. Well now it's June 2nd and we still have not received out jeep. Everyday they tell us the same story, ( the truck should be here today). They can't tell us where the jeep is or even where it's coming from. That pretty shady to me. I DO NOT recommend this dealership for any reason. Plus they tried ripping us off from the beginning but we ended up getting a decent deal 4 hrs later. That's not the issue though. I want to know where the jeep is. Oh and our cars we traded in are already out for sale. This dealership is complete BS!!!!

tbartlett1998

May 29, 2012

My experience with dealership and Alan Johnson was awesome. He worked very diligently to get us in a vehicle in our price range. He was very friendly and professional. Also, they worked very hard to make the process quick and efficient so we weren't there the whole day, like at some dealerships. I highly recommend Five Star Dodge in Warner Robins, GA and Alan Johnson.

JoeSailor

Apr 26, 2012

Horrible experience. I was ripped off when they said they were trying to help me with my first car purchase. Traded that car into a different dealership due to it being a complete lemon. Five star cancelled my gap insurance account however failed to mention I had to write a letter to the company to stop them from charging my account. Staff was rude and condescending. Too bad Five Star is basically your only choice in middle Georgia.

derussoamanda

Jan 30, 2012

On December 10th 2011 me and my husband went to your dealership to buy new cars after we got married. We left that same day with two cars. I was very pleased with my vehicle and so was my husband. I love my new car. I just wanted to take a minute to let you know that kevin dickson is an outstanding young man. He really knew what he was talking about and knew all about his job;he made us feel comfortable and at home and was just very sweet and a gentlemen. I will in the future be referring people to your dealership. And as well if i get another new car i will be back. Thanks so much and hold on to kevin dickson hes a great assett to your company. thanks amanda kelly

mopoodle

Dec 18, 2011

My husband and I were looking to purchase a new truck and we knew we wanted a Dodge Ram 1500 Crew Cab. We saw the truck we wanted the moment we stepped inside the showroom. But just to make sure we looked at all the other trucks available on the lot and although they were quite impressive as well, we just kept going back to the one inside the showroom. Our salesman was Alan Johnson. We will definitely be a return customers. I have to say that Alan is the most professional, kind, patient and knowledgeable salesman I have ever had the pleasure of doing business with. He answered all of our questions and gave us all kinds of information about the truck. We never felt rushed and we definitely felt like we made an informed decision. Alan worked with us on the price and he followed through with everything he promised. Since our purchase I have called Alan to ask a couple of questions and he has stopped what he was doing and got the answers for me right then. Alan cares about his customers and is available to his customers long after the sale is complete. We will definitely go back and see Alan Johnson for any future automobile purchases and I encourage anyone shopping for a vehicle to stop by this dealership and ask for Alan Johnson. I doubt anyone could find a salesman with more product knowledge and concern for his customers than Alan Johnson at Five Star Dodge in Warner Robins Georgia. Thank You Alan for your top of the line service!

Jdollar522

Oct 31, 2011

Kevin Dickson is the best! He really worked with me to help me find the car I needed in my budget. I will be recommending him and Five Star to my friends:)

ebgmdg

Oct 7, 2011

I went in for a test drive on a vehicle and left with the car of my dreams, all guilt free. Alan worked with us to secure a fair price on both the new vehicle I was purchasing and a fair value on the vehicle I was trading in. The initial offers were never insulting and the process was easy and painless. Honestly the easiest car buying experience I have ever had. No worries, no guilt and no remorse. I look forward to doing business with this dealership in the future. :)

davidclay1

Oct 6, 2011

The staff was courteous and professional. I advised the salesman of the type of vehicle I was seeking and the amount of money I wanted to spend and the vehicle he selected met my specifications. It was pleasure doing business with Mr. Dickson.

Amanda.hayes

Sep 26, 2011

We can not thank Alan enough for our experience of purchasing our 2008 Jeep Wrangler. Alan spent time finding out our needs for a vehicle and was very knowledgeable in guiding us to the right one. He treated us with respect and anticipated our needs during the process. We felt that Alan was looking out for us as a consumer and not just making a sell. During the process we had to take the Jeep to the service center for services not completed the day of the sale. Alan met us in the service area. His continued dedication to us as costumers was evident. We will certainly be backto purchase our next vechicle from Alan

Fort Halstead

Sep 26, 2011

Allen is a great sales rep, I would and have recommended Allen to all my friends that are in the need of a new car. He is friendly and very knowledgable of the cars he sells. I have bought 5 cars from Allen, he is the only car salesmen I will work with!!!

pflowery

Sep 26, 2011

Kevin went above and beyond in making sure that I got the car that I wanted at the price that I needed! After visiting several dealerships in Warner Robins, he was the most energetic and kindest that we met! He showed me both what I thought I wanted and what he thought I would like. He was patient with me the following week as I made of my mind and was right beside us until the paperwork was signed and we drove off the lot! He was knowledgable and curteous in every way and made himself available 7 days a week to answer any question or concern that I had. I would recommend anyone to go see Kevin or any of the other friendly faces of Five Star in Warner Robins!

Barbara Kirby

Sep 24, 2011

We wanted a certain vehicle and Alan tried other dealerships, internet, calling, etc, in order to find what we wanted. He was very professional and courteous and did everything possible to make this a very positive and fulfilling experience for us. We will ask for him when we're ready for our next vehicle.

Vela

Sep 7, 2011

I would just like to commend Alan Johnson on the customer service that he provided to me when I purchased my Outdoorsman Truck. I found Alan to be very knowledgeable concerning the truck and its quality. He made me and my wife feel that we could believe and trust him in other words very relaxed and comfortable in this purchase. I would highly recommend Alan Johnson to other perspective buyers. I have found that this truck is everything Alan said it was and more. I am now a very happy Dodge owner.

maggiesfolks

Sep 6, 2011

Jeremy is very knowledgeable and personable, makes car buying fun. He has an answer for every question you might think you want answered, and the ones he can't answer, which are very few, he finds an expert to answer for him. He'll spend as much time as needed to make your car buying experience, well, an experience! Should I need to buy another car, he's the man for the job. The finance manager bent over backwards to get us the best rate; we spent 3 to 4 hours with him and he didn't rush to get us out the door. He wasn't happy until we were happy. However, I recommend you steer clear of the sales manager unless you want your arm twisted for being too slow in deciding to buy. We actually came back the next day just to show him that we would decide when to buy, not him.

Empress4u

Sep 5, 2011

Kevin Dickson! Was an outstanding salesman!! His knowledge of the vehicles and ability to answer every question was extremely appreciated! I went there with out a clue as to what kind of car I wanted. But Kevin, turned my interest to to a 2008 Ford Fusion, and I was in love!!! Within the hour, I had test driven, and was on my journey to ownership! Great work Kevin!!! You are an OUTSTANDING asset to your company!!! Thank you!Very Satisfied Customer,Athenia

tsaunders11733

Sep 2, 2011

Enjoyed my day with Kevin, he was informative, smart and a good person to work with. I think Kevin will go a long way with the company I love the way he keep in touch with us during the process.

mmcowaqa

Aug 30, 2011

To be short it was overall a good staff with one exception. I had a problem with my cruise control not working on my truck which was fixed with no further problems. I only have one complaint. I was promised a full tank of gas from salesman Kevin Dickson with the purchase of my vehicle. This promise was never delivered and when I call or text about I always get no reply. I also traded in a car which i had left six CDs in the CD changer, Kevin Dickson was aware of this so when I asked if I could receive my property back he replied that he had taken them home essentially stealing them. So I have came to the conclusion that once Kevin Dickson seals the deal he forgets about his customers and moves on the the next one, but then again what do you expect from a car salesman. All i expected was for him to keep his word and not take my property, but I guess that was to much of a challenge! I bought my car on July 23 and it is now August 30 and I still haven't received a call or my property back! Its bad when one guy can tarnish the image of the whole dealership but that's just business, if you give your word keep it and dont steal from your customers! i would only recommend this dealer if you DO NOT go through Kevin Dickson. on a brighter note the service department was wonderful, thanks to Christy and Brittany.

cbaxter

Aug 12, 2011

Alan did a great job. He responded to my emails promptly and with the information that I requested. He gave me an aggressive offer upfront which is what I wanted and not to go back and forth with a dealer telling me that is his very best and then 10 mins later come back with a different offer. I appreciated the honesty. I was in and out with my new car within an hour. My husband will be purchasing a truck within the next few months and we will be working with Alan on that deal as well.

ricwellons

Aug 11, 2011

Kevin, was very helpful, I have been searching for a truck for weeks. He helped me out very willing to work everything out for me and he made me feel that he was concern with me and not just trying to sale something. He was nice and spent time with me and made everything seamless. Great experience, I would tell anyone looking for a vehicle this is the place to go.

nikkishore

Jul 30, 2011

We have purchased 2 vehicles now through Jeremy at this dealership. Jeremy listened to our needs and found the perfect car for us. Everyone at the dealership was very friendly and will to help. I would recommend Jeremy Coleman and Five Star to any of my friends looking to buy their next vehicle. Jeremy is the only salesman I have had that cared about his costumer and followed up 18 months after the purchase to make sure everything was still going good. That is an A 1 sales person.

hepyusef

Jul 29, 2011

I contacted Mr. Dickson on the phone and he was extremely helpful and answered all of my questions. Once I arrived, I was surprised at the large selection available. Though I knew the exact vehicle I was interested in, it was nice to see a large selection of new vehicles. Mr. Dickson answered all of my questions about the vehicle and was very knowledgeable. They were also fair in their appraisal of my trade-in. After a little negotiating, they made me a fair price that I was more than happy to accept. Mr. Dickson was professional throughout the process and other employees were very helpful. I enjoyed the experience and will likely utilize their services for vehicles in the future.

ebledsoe

Jul 24, 2011

AlanAlan was phenomenal to my boyfriend and me. This is the first time I have purchased a car from a dealership so I was a bit nervous. Alan however made the process seamless and gave me an extraordinary deal on an Infinity G35!!! He was extremely courteous and friendly, a straight shooter, down to earth and I got to know about his family; I even learned we have a mutual friend. When it comes to what people think about the typical "car salesmen" Alan is none of those. He went above and beyond for me. Even though the entire process took about 4 hours, he never seemed annoyed or skipped a beat. I will definitely recommend anyone in the market looking for a car to Alan Johnson and the other people to Five Star Chrysler, Jeep, and Dodge. Thanks a million Alan. It's no wonder why you have so many awards for top sales!!!

Angela Babb

Jul 13, 2011

Great Experience ! Ronnie Moore was very informative, knowledgeful, and helpful. He really took the time to explain every step of the process and was eager to accomidate my needs of the sale. I am very pleased with the friendliness and courtesy of the whole staff during my truck purchasing experience. Thank You Five-Star Dodge of Warner Robins for my new 2011 Dodge Ram 1500 Angela Babb

JLTurner1001

Jul 13, 2011

I just bought a brand new Jeep Wrangler from this dealership and I love it! I had been looking all day for a particular Jeep and found one just like I wanted at Five Star. They were about to send this particular Jeep to a different dealership but said if that was the one I wanted, then they would find another one for that dealership. I was so excited that I had finally found what I wanted and was impressed by how professional everyone was. I had a wonderful experience with Mr. Ronnie and the rest of the employees at Five Star. Thanks Mr. Ronnie for getting us the best price and making sure I had running boards, since I'm vertically challenged. I would recommend this dealership to anyone!

Mikes52

Jul 12, 2011

Ronnie and Lee were very professional and presented themselves in a very effective and personal way. They have gone above and beyond to make our experience with them very pleasing and provided for us both sales and service over the past couple of years. We know that Holy God has used them and the dealership to provide for us His best for His glory and our benefit. We highly recommend them and the dealership and will certainly continue to use them for service and future needs.Rejoicing in Jesus Christ and His Eternal Sacrifice for my sinJohn 14:6 ... Jesus is the WAY, the TRUTH and the LIFE; no one comes unto the Father except through Him.Proverbs 3:1-6 ... Trust God with all your heart ...

fast1985

Jul 10, 2011

Mrs. Tina Hester was very friendly and customer orriented. She made my visit to five star very great. I would recommend others to use the service department at five star.

southpaw3w

Jul 10, 2011

Tina was very helpful and knowledgable in determining my maintanence needs for my jeep. She also recommened additional maintenance and service that was necessary to insure that my vehicle was in good running condition.

bobi1946

Jul 9, 2011

tina was very polite and helpful. she works so hard and always has a smile. she goes out of her way consistently to help customers.

pambarley

Jul 5, 2011

Our salesman Kevin Dickson is not your typical fast talking pushy salesperson. He was great. Very polite and very honest person to deal with. He has a great personality and worked with us on every possible angle that was thrown his way. We came looking for a truck and test drove only one truck, sat down with Kevin and was out the door in 30 minutes with our new used truck with a full tank of gas. I couldn't have asked for a better experience! Thank you so much Kevin. We will be back when I am ready for another car like the Acadia I test drove.

Redsox1018

Jul 1, 2011

Went in looking for a used Jeep Unlimited, been shopping hard for three days. Showed up at 7:50pm and they close at 8:00pm. Saw a used Jeep in the back I had asked questions about. The next morning I received a call and email telling me what the vehicle was and miles etc.... They worked with me on a Hard Top as the one I was looking at had a soft top only. The General Manager called me on the phone, told me he had a brand new one sitting around and would add that to the deal, they detailed the car and filled the gas tank up for me. I arrived to see this used vehicle and to my surprise, everything was done perfectly and it looked so good I thought it was a 2011 model. I went into buy a 2008 used Black Unlimited and to all of our surprise, that used model I was looking at was a 2010. They didn't even flinch and they said we told you a price based on a 2008 and they had no problem doing the deal. I was in and out in 15 minutes - No JOKE. Best car buying experience I have ever had. Ronnie and his crew are wonderful and I will be back to make my next JEEP Purchase. Good selection and even better people. The finance guy was awesome as well - Give Ronnie a call, to the point and will not waste your time. Thanks Guys

nancycoll

Jun 25, 2011

Great, friendly services from beginning to end. They were eager to work with us to sell us a vehicle. Would recommend Five Star Jeep to anyone.

Bassham

Jun 24, 2011

August 2005, we purchased a 2006 Jeep Liberty from this dealership. The experience during the purchase and maintenance was and has been excellent. I have been in contact with Allan Johnson for several weeks before actually making this purchase of a 2011 Jeep Wrangler. I am extremely satisfied with this purchase, the sales people, and the dealership. My next purchase will most likely again be from this dealership, highly recomended.

kentdominy

Jun 24, 2011

Both Jimmy (don't know last name) and Mr. Alan Johnson went over and above to ensure my satisfaction. They were helpful, friendly, and courteous.

joshua.holter

Jun 22, 2011

This was an awesome car buying experience for my wife. It was her first car purchased on her own and Ronnie was great working with her! We love the jeep, Ronnie, and the dealership as a whole! We will definately be back!

Tycobelle223

Jun 13, 2011

The staff was very knowledgable. Kevin Dickson provided excellent service. I was made aware of all possible options. The sale was smooth flowing and I was out the door with keys in hand in no time.

MANNYFRIZZLE

Jun 7, 2011

My fiance and I received great service from Ronnie at Five Star Jeep in Warner Robins. He was polite, professional and most of all he LISTENED. We arrived at the dealership and we were able to browse around without someone immediately coming to bombard us with questions and unwanted pressure. Ronnie came to us and greeted us, asked us what we were looking for and from then on he listened. Once he got all the information he needed THEN he showed us some options and paid attention to our needs. Our overall experience was outstanding and pleasant. Their customer service was superb. As a matter of fact, I just received a phone call from Ronnie to ensure all was going well with the vehicle. GREAT CUSTOMER SERVICE!

CandiceL

May 15, 2011

I had a great experience with the Five Star Dealership of Warner Robins. Ronnie was a great sales man. He answered all my questions and concerns. I never felt any pressure to buy a car. Ronnie worked with me to find a perfect price. He was a really nice guy and I would recommand him to anyone who was looking to purchase a car. I love my new Car and have him to thank !

joshcook67

May 14, 2011

Where to begin... First off after undoubtedly the best customer service I have ever received, I sat down to discuss business about buying a new truck with Ronnie Moore. From the very start he made me as comfortable as possible and assured me that if anyone could get me the deal and the truck I wanted it would be him. That's exactly what he did, I told him my preferences in a vehicle and what I was looking for and a few moments later he brought around nothing less that the perfect vehicle for me. He got me an amazing trade in value on the truck I had, an outstanding warranty and everything else I could need for the future maintenance of my new truck. A month after purchase I came across an issue or two with my truck nothing major but either way I took it in to get fixed, expecting to pay of course, Ronnie came to the rescue once again. Not only did it not cost me a penny, he assured me that if ever I had another problem to come see him and he would make sure I was taken care of. After my experience with Mr. Moore I can vouch for the name of "5 star" dodge cause that's exactly the type of service I have received. If ever myself or a friend or family member needs a new vehicle I will be sending them to meet Mr. Moore. I do not believe there is another dealer or customer service rep. that will work as hard to make sure that no one leaves there office (100%)satisfied with there new purchase.

c.lyndsey

May 10, 2011

My first time buying a car and Alan made as simple and easy as buying a car can be. I appreciate the time and effort that Alan and Lee put in to make sure I was able to get the car that I wanted at a fair price. Also!!!!! they gave me way more for my trade than any other dealership even considered! Thank you!

adepuydt

May 2, 2011

Our experience at Five Star Jeep was amazing! Our Salesman Alan Johnson went above and beyond to get us the best deal for the exact vehicle we were looking for. Alan's own personal care and incredible knowledge about the Jeep line is what made us chose Five Star Jeep. Alan even contacted us to make sure we got home with our new Jeep safely and gave us his cell phone number should we ever need anything.We drove out of state to come to Five Star because they were able to beat every single deal we found closer to us. We got the kind of customer service from Alan and the Five Star team you just don't see anymore... HIGHLY recommend!!!Matt & Angie DePuydt (Very happy customers)

ras2ga

Apr 23, 2011

In all the years of buying vehicles, my wife and I have never been able to highly recommend a salesman till Alan Johnson. I first bought a Dodge Ram 1500 from Alan about 14 months ago. It was the best vehicle shopping experience I ever had. That time my brother went with me and he felt the same way. My wife bought a used Dodge Charger from Alan yesterday. I recommend him to all my friends.

jimathome

Apr 19, 2011

I have dealt with many car salesmen, but Alan has raised the bar to a level I have not seen. He is courteous, helpful, very attentive, and a gentleman. What more could someone ask for when making a large investment? JPC My new car has thus far exceeded my expectations

dbun

Apr 18, 2011

I was terrified to even try to buy a new (to me) car. When I walked on the lot I was convinced that there was no way I could trade, much less get something with a smaller payment. Ronnie said that we would just take a look and see what we could do and was able to get me into something both newer and with a smaller payment. I walked away happier for sure.

jakeefer

Apr 17, 2011

Ronnie (Salesman) and Lee (Sales Manager)did what it took to get me exactly what I wanted. They spent time and patience with me during my visit and met my needs/expectations. I had not planned on buying a new truck, but the expertise and knowledge of their line and new sales insentives led me into a much more rewarding experience. They desrve praise and respect deserving of such efforts. My experience was outstanding!!! I will highly recommend Five Star and their professional to others. Very Respectfully Jacque Keefer (MSgt,Ret, USAF) Engineering Technician II Aging Aircraft Consulting LLC. Warner Robins, GA.

momathome2703

Apr 14, 2011

I have heard horror stories about dealerships and to never buy new, and never trust them. However, Alan Johnson has changed that belief for me. He went above and beyond to make me feel like I was important then and continues to do so even now, and my van has had a birthday. =) Your company is blessed to have him. When my van was in a fender bender (while in the care of your company), Alan stepped up with TJ and together made sure I was taken care of. I locked my keys in the rental on a Friday night, and he came to my house to help me. I will never buy a car from anyone else. Alan is amazing!!

Wbwillyb

Apr 14, 2011

Me and my wife visited 3 Jeep dealerships when we were considering a new Wrangler Unlimited. Service was great, the price was the best of the three and the sale could not have not have gone any smoother. We always receive reminders for service and specials direct from our salesman, Alan Johnson. Next time we won't have to waste time with other dealers !!!

shelleymarie

Apr 13, 2011

Excellent Customer Service. Dealership worked with us to make purchase fit into our budget. Gave us multiple options for payment amounts. Willing to up and beyond to please customer to satisfaction. I would recommend this dealership to everyone. Very pleased with purchase.

KVargo

Apr 11, 2011

Just a very good trip...always hated going to dealerships, but Alan made us feel right at home...Alan helped with all of our questions and helped with our financing! When we had any trouble or had to make an appt for service, Alan was very quick to help us. Thanks Alan for a great job!

PastorTee13

Apr 11, 2011

Alan was very knowledgable of the vehicle and ensure I felt comfortable with the deal before I signed any paperwork. Alan also spoke with a friend about her desire to purchase a car over the next week and she was impressed with how courteous he was. This was by far the best experience purchasing a car I have had in quite some time. I definately would recommend this dealership to others.

rparkerson

Apr 11, 2011

This is my third car I have purchased from Five Star in Warner Robins.. They are always friendly and helpful.. They work with you to get the best possible deal.. The service department is the same way.. Everytime we go to Warner Robins, we have to stop by to look and chat.. I have always recommended them and sent them many customers.... My daughter has bought 2 cars from them..

rpw05

Apr 11, 2011

My 2011 Jeep Grand Cherokee is the 3rd vehicle I have purchased from this dealership and the 2nd I have purchased from Alan Johnson. Alan is always friendly and honest and it is a pleasure to do business with him. He is always helpful after a sale as well. My father also recently bought a 2011 Dodge Challenger R/T from him. We are very pleased!

soslowgt

Apr 11, 2011

Mr. Johnson was a pleasure to work with. I called Mr. Johnson during the work day and explained that I would be driving from about 2 hours out of town to come see the car I was interested in. I made it to the dealership right before closing and Mr. Johnson was great even though the dealership was past closing time. Every conversation I have had with this dealership has been superb. Thank You!

Jhpitts3

Apr 9, 2011

Staff was very friendly, especially Ronnie Moore. Had tried to get financing with other dealerships. None were able to help me. With Five Star Chrysler found the perfect vehicle{2010 Chrysler Sebering} at a great price. Five Star gave above average for my trade. Five Star got the payment I needed to fit my budget. Ronnie Moore was super helpful. Had a issue with a tire, it was taken care of above my expectations. I would definately recommend Five Star, especially Ronnie to all my friends. I will be back for all my automotive needs. Thanks Five Star {Ronnie Moore}

tammytp01

Mar 31, 2011

My husband spoke with several salesmen from various dealerships, but it was Ronnie that impressed us the most. He just really knew what he was talking about and was interested in making sure that we got what we wanted. We received great customer service and everyone was very professional.

atp313

Mar 26, 2011

I highly recommend this dealership to everyone. I have dealt with several dealerships over the years and have never received the level of service I received at this Five Star location. Ronnie Moore worked diligently to provide excellent service and to get me the best deal possible. I appreciated his committment and honesty as a sales person.

sschanz

Mar 26, 2011

The service we received from Five Star Dodge and Ronnie Moore was impeccable. My husband and I would highly recommend. After numerous stressful and nonproductive accounts with another dealership over the course of two weeks. Because being military stationed overseas and coming back to the states we were in desperate need of purchasing a vehicle quickly. After being treated horribly by this other dealership I happened to call Five Star Dodge to inquire about a vehicle and was connected to Ronnie Moore. At this point we were stressed and at our wits end and about to give up hope for awhile, without another option ahead. Thats when Ronnie asked me to just come in, talk with them, take a look around, and he would "Get it Done" and that he sure did. Ronnie was professional and lived up to his word. He worked the "Deal of a Lifetime" and the outcome could not have been more wonderful. Seeing my husband leave happy with the truck he deserves and has been dreaming of since we received the news we were coming home made my day. I could not have asked for more than to see the relief on my husbands face and smile of the beautiful piece of machinery he can now call his own. Ronnie helped make a horrible situation into a perfect situation. Without his help and the FIve Star Team we would be up a creek without a paddle.We will be back, and will not buy another vehicle elsewhere. As we also will be recommending many people their way.

joannsealy

Mar 24, 2011

I bought two cars from Ronnie and was very happy for the service before and after the sale. Everyone at the dealership was friendly and they were all very helpful through the entire process. We have been back to have a few things done in the service department and got the same great service there as well.I would highly recommend them to anyone.

Cozette76

Mar 22, 2011

Jeremy is an excellent salesman. He was able to answer all of my questions about my vehicle. I have purchased a 2007 Caravan and a Nissan Sentra from jeremy, and when I purchase in the future I will want Jeremy as my salesperson. He is very proffessional and knowledgable.

jay l

Mar 21, 2011

Ronnie Moore along Lee Baggerly & all the other sales people i met were frendly & helpful without bein pushy in anyway. My & I are very hapy with the service & will do buisness with Ronnie again soon. I am a busy Pastor in the area & I have a widow & dear friend in my Church who wants me to help her get a new car. I'm going to be calling on Ronnie to help me.

sandra l

Mar 21, 2011

We have been looking for a certain type of jeep for quite a while. When I saw it on the lot I told my husband that was the one. Ronnie worked with my husband to get the right price/agreement and I just had to walk in and sign the papers. After we had settled the price, Ronnie still added running boards for me because I am vertically challenged. Thanks Ronnie! Great experience!

DiAndy

Mar 19, 2011

We were treated great and purchased a vehicle with more features than expected for the price! Ronnie took great care of us and made us feel like family. Also if you need your vehicle serviced then you want to meet Edgar. Both these guys are top notch!

lar091899

Mar 18, 2011

Ronnie Moore and Lee Baggerly were easy to deal with and never felt pressured at all, I felt like we had built a friendship once we had completed the deal. I would recommend WRCDJ to everybody the were a pleasure to deal with. Anybody looking for great deal ask for Ronnie Moore.

Ironblock

Mar 16, 2011

The Best Experience I have ever had buying an Automobile in 30+ years of buying Cars,Alan Johnson made sure that the Buying process went smoothly without any surprises and displayed A High level of professionalism throughout the entire Deal. I couldn't be any happier with the treatment I received from Mr.Johnson and the entire Five Star Staff,If only all Car Dealerships could operate at this Level of Professionalism & Expertise in Sales & Service. Thank You, Five Star Dodge Sincerely Chris Beach

ladyvolsfanga

Mar 16, 2011

got the jeep i wanted at the price i wanted the saleman Ronnie was very helpful, friendly,and listen to me. I will be back to see him the next time a need a car. you do not find car dealer and saleman that will listen and talk to women like they are someone and know what they want in a car.some dealer and saleman think women do not know nothing and are treated different than men. Five Star and Ronnie go up and beyond to help you get the car you want. thank you Five Star and Ronnie