Used Cars for Sale at Five Star Nissan in Warner Robins, GA

Pacheco

Sep 5, 2016

Mr. Jodie was awesome showed me the cars I wanted to see gave us a great deal def is the best sales person. I will be back for another one.

BrownLoveBaby

Aug 31, 2016

Jodie is an excellent salesperson. Everyone who goes to Five Star Nissan needs to see him. Referralso will definitely be sent his way. I will be upgrading through him as well when it is time.

Roadrunner

Aug 31, 2016

I walked in Five Star and drove out in a new Roque! Thank you Melissa for finding the perfect vehicle for me! Your the Best.!

Sammie

Aug 31, 2016

Jodie got me into the most perfect pre-owned Jeep. I'm loving my Renegade. I was so surprised to find one someone traded in and I get to avoid the depreciation of the Jeep. Thank you Jodie!

Josh

Aug 28, 2016

Jodie is a great and respectful person. I went in looking for a truck or SUV. He made sure that's what I left with. He is the one of few salespeople I know that put the customers first. I told him what I could do and he worked in it.

Happy carowner

Aug 21, 2016

My experience with Five Star Nissan was, and has been, very pleasant. The whole crew offer friendly service and treated my needs and wishes with top priority.This is my sixth vehicle from this location and will continue to return.

Butrum,Don1116

Aug 20, 2016

Jodie at Five Star Nissan in Warner Robins was helpful in getting the right vehicle that I was interested in purchasing. He allowed me to make sure that the vehicle was one I wanted.

carguy

Aug 20, 2016

Five Star is a great place to go and buy a car. Ask to speak to Rickie or Jodie. They are good folks to talk too.

MAG

Aug 20, 2016

Jodie has been working with me for years helping me find the perfect 350Z. We finally found out that has been tricked out and crazy. Love it for shows. Make sure you ask for Jodie...

MJM

Aug 20, 2016

A friend referred me to Jodie. They have a beautiful Maxima. I was so scared because I don't have the best score, but here I am driving a beautiful Maxima. My payments are comfortable. Jodie made my dreams come true....

MP Vet

Aug 20, 2016

Right from the start, Jodie made sure I knew what I needed to know about the new Nissan altimas and sentras. She was very helpful. Even though I didn't buy a vehicle yet from the dealership, I certainly would recommend Jodie for any kind of help at the dealership.

Tina

Aug 20, 2016

Five star nissan is the best. I have purchased 4 vehicles from there with no hassle and a payment that I like. Jodie Eakins is the best sales person I have ever met. He always work hard to get you the best deal.

Alexis

Aug 15, 2016

The whole team was amazing, especially Melissa! The managers were more than generous and very kind. Melissa even went out of her way to make us feel like friends instead of just customers! I am very pleased with the hospitaliy that came with choosing this dealership! Thank You Guys!

David C

Aug 11, 2016

We have purchased several cars from Five Star Nissan. I bring them here to be serviced Teresa the cashier has always been helpful and is a smiling face that welcomes you each time.

Sophie

Aug 10, 2016

Thank you to the Five Star team! I was referred to Jody and couldn't be happier. After spending several hours at another dealership trying to sell me something on the lot I didn't want, Jody listened to my needs and worked closely with the GM, Kyle to find what I wanted even though it wasn't on their lot. He provided me a loaner until my car was delivered and his assistant, Rickey drove an hour to swap it out with me in the pouring rain. I will definitely refer all my friends! It was a great car buying experience.

yvonne

Aug 9, 2016

We walked into Five Star Nissan to gather paper work needed because I had an accident and totaled by Juke. We had Gap insurance WHICH WE HIGHLY recommend and needed paper work from dealership. We waked in and were at a small table in showroom gathering all our paper work when Ryan Gamblin the General Sales Manager walked up to us remembering us from when we purchased our Juke about six months ago. At the time Ryan was the Finance Manager. He immediately stepped in said he would help and made all copies we needed to provide to Gap for our insurance, he went the extra mile and sent paper work to Gap and made copies for us. He was concerned with the incidents of the accident making sure I was okay. He asked if we needed a vehicle knowing that when we were in last we traded both our vehicles in as my husband is retired and I am on disability. We were driving a rental at the time and insurance was about to run out of coverage and we never thought we could get into a new vehicle until all the paper with insurance and gap were completed. Within a few hours with the help of our Salesman Jodie Eakins and Finance Manager Patrick Carr and Ryan Gamblin who all went above and beyond to help us we drove out of the dealership with a new Nissan Rogue. What a blessing and God sent dealership Five Star Nissan is too us. Thank you is not enough to say to this wonderful team. My husband said this dealership should be a training school for all dealerships to follow. No pressure only help and concern for us.

Sondaen

Aug 8, 2016

I have purchased 2 brand new Nissan's in the past 9months. My first salesman was Thomas very helpful on first purchase of 2015 Sentra Sv (12-2015). Went to look at Nissan Trucks (8-7-16) but Thomas was busy so Don ask if Maria could help me. Well, got the same kind of service from Maria as I did with Thomas. Very helpful and will run the extra mile to show me what I wanted. Kudos to Both Thomas and Maria for a job well done. Don Jones was also very helpful in making the deals go thru so call on these folks at Nissan Warner Robins if your in the market for New or used vehicle. Tell them Cliff sent you.

jjones1050

Aug 2, 2016

Jodie and Five Star went the extra miles to find the vehicle I was looking for and Jodie went above and beyond to help me get the add-ons I was looking for. I have now purchased 3 vehicles from Five Star Nissan and Jodie Eakins in the last 2 years and have no doubt when I purchase another vehicle it also will be from Five Star Nissan.

Jesshermano

Jul 28, 2016

I have a newborn & was in the market for new dependable car. It was easier and more convenient for me to not spend a lot of time at the dealership because of the baby. Melissa went out of her way to make that happen. Superior customer service, highly recommend!

eddurden02

Jul 25, 2016

They went above and beyond to help me get in a great car and away from owning a lemon! I first wanted used but got new which does give me peace of mind.

Samuel Santos

Jul 18, 2016

I had a great experience buying my 2006 Mini Cooper from Jodie. Jodie was very professional and I would re-comment him and the dealership to all my friends

RLT

Jul 13, 2016

Our salesman, Jodie Eakins is a "does what he says" type of guy. Great service after the sale. We would definitely buy from here again.

Lolly

Jul 7, 2016

Just bought a Nissan Rogue from Jodie Eakins. What an easy, no pressure experience. Jodie and Ryan (the sales manager) made it happen. After signing all the paperwork, Jodie helped me with linking up my bluetooth to my iphone, and a quick course on using sirrusXM. Thanks so much!

Beckers70

Jul 6, 2016

I have been going to Five Star Nissan for 8 years and I get the best customer service from my favorite salesman Jodie Eakins!! I appreciate his dedication to his customers and how he always goes above and beyond!!!

SwiftasaDove

Jun 20, 2016

Reid Clifton was very understanding & easy to work with. As a woman, it can be hard to trust a dealership's judgement for car service. My car was stalling while in motion and they told me that I had a failed transmission. I felt like I was getting the run around because they wanted to charge me for the service that should have been covered under warranty. After a while of working through some things, they told me that it actually was covered! What I appreciated from Reid is that he communicated with me and answered all my questions. He got me a rental and I was out the door until my car is finished. I also want to recognize Tim Kendrick. He was very pleasant to get to know on the way to pick up my rental. He put all my bags and suitcases from my car into the van and the rental. He also opened doors and was overall kind. He had a great sense of humor as well. I appreciated the experience from both of these men. Thank you for your service!

magickatwork

Jun 18, 2016

I had a very difficult situation trading in 2 cars with negative equity for a car that I could afford. I wanted a specific payment and I also had a sick baby at home. I had already spoken with several dealerships on different cars when Ryan called me about a car he had on his lot. It wasn't even on the list of cars I was looking at, but it fit the bill perfectly! When he told me about the 2015 Hyundai Genesis, I looked it up and fell in love... when he told me that Melissa would come and pick up the 2nd car for me I was pleasantly surprised... but when he said that Melissa would actually bring the Genesis and loan paperwork to my house because of my sick baby, it blew me away! The car is amazing, but the customer service is really outstanding! Melissa and Ryan have made what is usually a long drawn out process easy and painless. They worked really hard to get the deal done and get the payment right where I needed it to be. I can't imagine trading in this car because I love it so much, but if and when the time comes that I do, you can be that I won't be going anywhere else. Melissa and Ryan have earned a lifelong customer! Thanks guys!!!

Cristy Thompson

Jun 10, 2016

Theron Bailey was my salesman and he was exceptional.

Suzanne Marchant

Jun 2, 2016

I had an awesome experience! Bought my car through live chat & text message!! Never even set foot on dealership, this makes me very happy! No offense but I detest to haggle with a car sales person over the price & warranty and any other pros or cons that may come up. I knew exactly what I wanted I priced my 2012 Maxima on Kelly Blue Book and researched the carfax report. Melissa was great she checked the car out for me & assured me it was very clean with no smoke smell. She got all my information via text we finalized the deal & she even had the car delivered to me that night, at my house, talk about service! This was by far the best car buying experience I have ever had, I will be recommending 5 Star & Melissa Harris to all My Friends & Family!!!

Cheated

May 30, 2016

I went to purchase a car Wednesday. They did not have what I was looking for on the lot, but could find it and they would certify the car. If the car was not was led to believe I would not have to take it. A full cpo inspection would be done prior to me getting the car. That didn't happen. I picked up the car Thursday night. It had two tears in the upholstery. Didn't expect perfection, as it was a 2015 with approximately 14000 miles. The very next day I discovered the back right window did not work, nor did the back overhead lights. I took the car back immediately, this is less than 24 hours. They told me then that the cpo inspection had not been done as it should have, apologized and assured me a full inspection would happen. They had to order parts so they gave me my car back and would fix the problems once the parts came in. The very next day the other back window stopped working. This was late saturday. They are closed on Sunday so I took it back as soon as they opened today, monday. I told them the newest problem and that I wanted out of the car. I no longer trust this car, the problems it is showing, nor the inspection given. Noone told me about a single problem. I had to tell them. I ended up speaking with a manager by the name of Art, possibly the rudest and most condescending person I have met as a customer. He told me I could not get out of that car and into another one unless I paid. He said he has already paid 1200 for something they did to the car and HE was not going to lose the money. So I have a 21000 car that I cannot get out of and will have to continue to bring it in for repairs. My intentions of buying a 1 year old, low mileage car that is supposedly cpo was to not have to have repairs the first few months, much less the first day. He told me I should have known better than to go into a deal with a car that was not on their lot. I would agree IF I fad not been told by them that if the inspection showed problems I would not have to take the car. The full inspection had not been done or if it had, they failed to disclose the problems. Why would they expect someone to be okay with buying a one year old car where the back windows don't work. I am so worried this is just the beginning and problems will continue coming up. Gary Glor and Don Johnson were very nice but it doesn't matter when their management is non receptive to owning their responsibilities to their customers. Don't go there. Management does not stand by what is.being told to their customers. Their supposed 1200 service is much more important.

Ann

May 27, 2016

What an awesome Team I had at Five Star Nissan!!! Hat's off to you all. Melissa, you are a wonderful person don't change anything. You are the BEST!!! I love my 2106 Nissan Rogue!!!

Tleopard

May 21, 2016

I've bought 4 vehicles from 5 Star Nissan and 3 from Jodie Eakins. He is the best and most helpful salesman I've ever worked with.HE SAVED ME MONEY.Thank you Jodie

Danny Whittle

May 19, 2016

Teresa, Cashier and the service department and team did an excellent job,my issues are always with the sales department not following thru after the sale or messing up I have bought three new vehicles from 5 Star since 2010 because of the price only, I may recommend 5 star but would worn friends to expect the sales team will not keep their word or mess up the process.

Dawn

May 19, 2016

I had the best car buying experience ever thanks to Jodie Eakins. Jodie is a wonderful person as well as car salesman. I just had my car serviced with yet again another great experience thanks to Jodie and his assistant Rickie. These two make a great team. I will definitely be seeing Jodie when I buy my next car.

Admiraldrock

May 11, 2016

Coming into the world of finances and trying to build credit. Jodie was able to assist and get me the best deal. He beat 3 other dealerships I went too with an amazing price and service. Went back for my second time and he once again got me a great deal with my jeep that I'm loving :) I highly recommend this dealership and Jodie if you can get him :) I'll gladly travel 2-3hours from my new residence just to deal with him

Let Down..

May 9, 2016

I hope you will forward this to the owner, manager, and anyone else that matters. I contacted Five Star about the purchase of a 2011 Dodge Challenger that i found online. I was contacted by Casey McCaskill about this car. I made an appointment to drive to Warner Robins to test drive and perhaps purchase this car. I drove down and found out that the car had been sold 2 weeks earlier. I was lied to just to get me on the lot. Being that i was already there i did look around and found a car i liked. We did the paperwork and i was going to drive the car home that evening, and leave my Jeep because i did not have a driver with me. and I had to come back the next day to pick up my Jeep. After doing the paperwork and getting ready to go, I was told i could not drive the car so I drove my Jeep and came back the next day with driver to pick up the car. I finished what i had to do and got ready to go and was told there was only one key to the car. Casey said he would contact the previous owner to see if he still had the other key. So i agreed and took the car. Well again Casey contacted me stating that he had the other key and would mail it. Did not happen. Contacted him again and he stated that he would mail it Monday. This was back on 4/26, I still have not received the key. I have been Lied to from the minute i contacted Five Star Nissan. Now I have had enough. I am going to post this experience every opportunity I get. I am totally disgusted with the way i have been treated.

ShanRan

May 2, 2016

Marcus Hampton, who did my oil change, was very helpful and knowledgeable; Teresa Belcher, my cashier, was very pleasant to deal with, and Heather Guice was very helpful in making sure that I was well taken care of. All three associates went out of their way, to make sure that my Five Star Nissan experience was very smooth. I would highly recommend this dealership to my friends.

Kate

Apr 24, 2016

She is the head cashier. she was nice made me feel welcome . She is always smiling and so cheerful .

MATTHEW T POTTS

Apr 21, 2016

Drove 2 hours to pick up the truck of my dreams ! 2011 Toyota Tacoma .Melissa Harris did a great job of going to bat for me and getting me a good price !She had all paper work done and ready for me as I requested once I arrived at dealership, I was in and out in less than 45 min ! My family and I are very happy and looking forward to driving this truck for a long time !Thanks Melissa !

Jennifer Johnson

Apr 15, 2016

She did a wonderful job cashing me out. I really appreciate the good customer service. The service is always exceptional when I go there. Thanks

Ainsleyea

Apr 10, 2016

I bought a car from them 3 weeks ago. I went in after work so about time i got there it was dark. My sales person Donnie was great at first process was smooth and I went home with a car. Well the next day I noticed the bumper had a crack in it. I text donnie a picture and got no response. Which I thought was odd because he had no problem texting me all day prior trying to get a sale. I called the dealership and spoke to the general manager Art he told me to come by. I come by and he said that they could epoxy it. I said you mean glue it? How would that look? He then proceeded to tell me that I should have seen it when I bought it and then he didnt have to do anything for me. It was dark and there was no light out there the car bumper is black. Its not like they provided me with a flash light to comb the car with. He then continued to tell me that if I wanted then could just give me my trade in back and to cancel the sale. All while being very unprofessional in front of his employees. I asked if there was another manger that I could talk to and he laughed and said I am the manger. I felt like he belittled me and treated me this way because not only am I an minority but I am a woman. They never did fix my bumper and I have tried calling and no return call. But i did get a call wanting me to give them a review. I wouldnt go here honestly their customer service is terrible. I would have still bought the car had I seen it and they offered to epoxy it. I just felt like he was very rude to me. I have been waiting to give a review hoping that they would return my calls and fix the bumper but as of 3 weeks later they still haven't!

acft141

Mar 21, 2016

Melissa Harris internet manager at five star Nissan worked with me for over six months in the purchasing of my Nissan. I was going to buy in Macon but she was the reason I bought in Warner Robins. She did a great job answering all my question and giving me all the information I needed to make my final decision. Thanks!

Roger Ledbetter

Mar 15, 2016

I received an email for a review of service received recently during service of my 2012 Maxima and/or 2015 Rogue (had both serviced same week, so not sure which one this survey request is for), specifically for Teresa. The link took me to a site with multiple links to Five Star Nissan, versus the usual, tailored survey site for the specific person indicated. I hope this venue gets the review for Teresa correctly into your system. As noted above, we have two Nissans, both purchased from Five Star Nissan, and have had multiple opportunities to interact with Teresa. Her performance has always been outstanding, upbeat and friendly. She is an outstanding worker for the company!

Happy buyer

Mar 12, 2016

We enjoyed our experience shopping at this location. We especially enjoyed our experience dealing with ALEX JOHNSON (our sales person). He was very professional, polite and did not stop trying until he found the perfect ALTIMA for us. We will definitely tell our family and friends to look him up when they need a replacement automobile.

Dale and Rhonda Glover

Mar 9, 2016

My Wife and I were extremely happy with the friendliness and professional staff members of Five Star Nissan of Warner Robins, Ga. It was the BEST vehicle buying experience EVER. Y'all have customers for LIFE. Special Thanks to.....Kimiai Trueheart, Reggie Thompkins, and Trey Temples.

D.W.

Mar 6, 2016

The MOST enjoyable vehicle buying experience. The staff was extremely professional and friendly. We did not feel pressured or pushed to purchase. The amount of purchase was agreed upon while over the phone, being that I live 2-2.5 hours away. The money that was saved gave me/use the opportunity to purchase extra protection and warranties. I have NEVER been treated this well while buying a new vehicle. Absolutely Gratifying Experience!!! Special Thanks to Kimiai Trueheart, Reggie Thompkins, and Trey Temple!!! Y'all are AWESOME and have a customers for life.

Dale

Mar 6, 2016

This dealership and employees were extremely professional and friendly. By far, the MOST ENJOYABLE vehicle purchase EVER! The price was pretty much agreed upon over the phone, due to the fact that I was driving approx. 2-2.5 hours from my home. The money I saved was used to purchase extra protection and warranties. Y'all have a customer for LIFE!!! I cannot say enough.....words cannot explain satisfaction.

SatisfiedonaSaturday

Mar 5, 2016

Once lovely Saturday morning I went in for an oil change, for my recently purchased Nissan Sentra, and received not only a very important oil change, but also the technicians took the time to inspect my vehicle and noticed that my tires needed rotating. Considering I am a parent of 3 beautiful princesses and want to keep them safe at all time, I really appreciated the offer to rotate my tires for better safety. The technicians were not only respectful and knowledgeable, but also friendly. The service took no time that morning, or at least that's how it seemed!! HappCCCustomer!!

Bonnie Bullard

Feb 29, 2016

I can in to look around for a car. I met this young man by the name of Za'favious Cotton, he have one of the beautiful smile. He was such a good seller he took the time to explain everything to me. However when I didn't get a car that day is keep on smiling and when I got ready to leave he told me when you get ready to buy that car come see me. I will tell the world that if you want a car go to Five Star Nissan and ask for the best seller that handsome young man name Za'favious Cotton. What I liked the most about this young mand he didn't try to push me to buy a car when all I was doing was looking. Great job Za'favious Cotton Bonnie

Nancy

Feb 29, 2016

Thank you for making the purchase of my son's truck easy and quick. Keith, Mellisa Harris and Shaun Alston Howard you were all wonderful to deal with, Thank you very much again.

fivestar_or_lack_thereof

Feb 21, 2016

HORRIBLE CUSTOMER SERVICE BY THE SALES MANAGER, QUOTES ONE PRICE OUT THE DOOR ON THE PHONE THEN CALLS YOU A LIAR WHEN YOU GET THERE!!!

Rogue owner

Feb 21, 2016

Usually I dread walking into a dealership. This dealership was like no other. The sales rep Trey Banks was awesome. He took his time with us, and I didn't feel pressured to buy any of the vehicles there. I came back after my first visit and bought a new Nissan Rogue. The sales manager gave me a good trade in value for my truck as well.I had a great experience.

BM

Feb 2, 2016

I had a GREAT Experience! Melissa Harris was very helpful. I came in wanting to know what the payment would be on buying or leasing the Pathfinder. I asked to test drive the Pathfinder and without hesitation Melissa had us in it. We ended up buying a certified pre-owned 2015 Pathfinder with all my "requirements" and we got that and then some. Thanks again Melissa!!!

Clearlyoucit

Jan 30, 2016

Bought a car 16 December 2015. 2 days later notice rear bumper popped out. Returned to dealer. Told part had to be order to repair. After Christmas noticed a ticking sound at moderate rates of speed. Returned to dealer. Heat shield apparently not attached properly. Dealer fixed. Fast forward to end of January. Called dealer to inquire about the status of ordered part. "Hummmm, ma'am are you calling the right dealership?" No part ordered. No record of complaint. This is not acceptable. After FIVE STAR NISSAN OF WARNER ROBINS has a cleared check, they have 0 cares to give.

Jessie Belcher

Jan 21, 2016

Teresa Belcher, has this great ability to make a person smile, even though a customer may have to pay a lot of money to get their car fixed. She cares for the people on a daily bases with grace and intelligence.

Amy and Jeff

Jan 20, 2016

From the minute we arrived at Five Star Nissan in Warner Robins, Ga., we received nothing but incredible service!! This is the second vehicle we have purchased from this dealership in 3 months and will continue to do business there in the future!

Marlo

Jan 15, 2016

Had a great experience buying new pathfinder,my salesman was spot on,got me everything I asked for and then some,the manager named Brian really helped a lot,thank you

ROBERT DAYTON

Jan 7, 2016

I HAD MAJOR PROBLEMS WITH MY NISSAN AND HAD IT TOWED TO FIVE STAR DO THERE PROXIMITY TO THE CARS DEMISE. SOME TIMES THINGS SEEM TO GO WRONG BUT NOT THIS TIME. I HAD AN ANGEL ON MY SHOULDER AND HIS NAME IS MARCUS. AFTER FINDING THE ISSUES THEYHAD THE CAR REPAIRED VERY QUICKLY. THEY DID EVERYTHING THEY COULD AND MORE. ANYONE WITH A NISSAN THAT IS HAVING PROBLEMS WOULD BE A MORON NOT TO TAKE TO FIVE STAR. I WILL NEVER SET FOOT AT ANOTHER DEALERSHIP WHEN IT COMES TO NISSAN. THEY GOT MY BUSINESS THE OLD WAY. THEY EARNED IT. CALL MARCUS OR JOHN IF YOUR CAR EVER GETS SICK. THE DOCTOR IS IN AND CAN HANDLE IT.

Wrcohn

Jan 2, 2016

What a great experience. Melissa Harris was truly a professional, informative, and an exciting sales woman to deal with. It was a pleasure working with her and the entire staff of this dealership. I have bought many cars over the years and this by far was the best experience I have had. I appreciate the hardworking folks that this dealership has to offer. The passion and pride of their staff promotes the brand they are selling. Thanks for putting me into the new 2016 Nissan Maxima!! Great Job Melissa!! Best wishes for 2016!!!

Big City

Dec 30, 2015

Came in for an oil change and installation of a plastic engine dust cover for the under carriage of the car. Everyone was receptive, courteous and professional.

Eject2000

Dec 12, 2015

I tried twice to give this dealership a chance and both times had to walk away. First time went and looked at a car and all I wanted was the price of the car and got 3 prices in 15 minutes. First salesman wanted me go to true car website or USAA to get the price Second actually looked up a simalar car price on true car in front of me. Third guy guy gave me two prices second was higher than first.Really like the car so my wife and went back the next day. We tried to test drive the car at first was not going to let us test the car without a sales person in the car. Then finally after 2o or 30 min. We was able to test drive the car but we had to fill out a loaner agreement form. I have drive 6 other cars this week at dealership and never went threw so much to test drive the car. We got back from the test drive and still liked the car. Again with the price again could not get clear price and we started to leave. I asked them to sign a copy of loaner agreement saying I had return the car with no damage they refused. Said the loaner agreement was to protect them not me. The sales person actually yelded at me in the dealership. I would never do any business with these people. I went that day and bought a new car from Butler in Macon

Agrivated car shopper

Nov 30, 2015

After months of researching, I found what I was looking for at the Warner Robins facility. I inquired online and over the phone, I test drove the vehicle and I was upfront telling the salesman (Cordy) that I wasn't planning on making any major decisions today, especially without my husband. He proceeded to ask me " Is your husband the only decision maker in the family, if I can get you numbers today, can we make a deal?" So I left saying I will return after speaking with my spouse. When I returned a week later, I made sure the vehicle was available, told Cordy that I had my own financing and wanted to know the bottom line to drive the car off the lot today. I arrived, they made me wait; said they were trying to see if they had the car,(I knew it was there, I called on my way up to confirm), while waiting, there's some guy sitting across from me eating cookies, didn't acknowledge my presence at all but guess what he later introduced himself as the department manager. By then I told them I was getting agitated since they had me waiting for no reason and I am still waiting on my bottom line. They wanted to talk financing, I repeatedly told them I was content on what I have with my bank and I'm ready to talk numbers, so cookie man gets smart and asked me " what do you want to pay". At that point "I'm like really, so I get to decide, ok"; so I give him a number and he 's blows up at me " no mam, I can't do that"; I say, "well what can you do"; he says "I can't do that"; I say "can you negotiate anything"; he says; "NO"; so I said ok thank you for your time and have a nice day. As I got in my car I get cornered again by 2 more salesmen that just didn't want to accept NO for an answer. Bottom line is, If you like being harassed and don't want negotiations, you should check them out. This isn't even the end of the story, I didn't even get to the part where they sold the vehicle and failed to tell me only to continue emailing me that it's still available. If you want that story just ask me!

Misty Vickery

Nov 28, 2015

After 4 or 5 other places that could not get me approved. Victor and Patrick got it done at Five Star Nissan in Warner Robins, GA. I even got the vehicle I wanted.

Shanna M.

Nov 25, 2015

I have recently purchased a 2015 Nissan Rogue from the Warner Robins, GA location and I am absolutely in love with it!!! Every feature it has I am throughly impressed with, especially the gas mileage it gets!! But what I am more impressed with was the AMAZING customer service I received from Victor Hambrick. I sat down with Victor and told him exactly what I needed from a vehicle, what I was looking for, and my price point. I was honest with him and told him I was in a bind and needed a vehicle ASAP. My previous car had finally given up days before and that was my only transportation back to New York for the holidays while my husband was deployed. Other dealerships I had visited during the day tried to take advantage with pricing, and even tried to talk me into smaller cars, when i specifically needed an suv. Victor actually listened to everything I said, and worked with me to try and get what I needed in such a short time. I was able to purchase my Rogue and finish all the paperwork within 4 hours in one day. Dealing with Victor Hambrick was absolutely the best decision! I HIGHLY recommend Victor and the Nissan dealership on Highway 96 in Warner Robins.

Pleased customer

Nov 14, 2015

I felt that the service at this dealership was 100% excellent thanks to Teresa she was a very knowledgeable employee I will be doing business with this dealership again.

Frankiepsalms

Nov 2, 2015

I don't know very disappointing they had no clue what they where doing treated me and my family with no respect I ask what is the best price no response I ask what kind of warranty they don't know ill get that give me a minute ok waiting for a long time there trying to approve the deal there almost there he says but still no response on the question I had asked but here we go lets do this deal sign 5000 down or itight have been 5500 down its a 5 year old suv with high miles but my family liked the suv please daddy ok maybe we can correct this I thought but still got the run around and felt like a jack you now they even had time to correct this because let me say another thing you try to get a car they run your name your score goes down and it does making harder on us plus waste of my time let me waste some ones time they will curse me out but I'm wrong they reply buy saying why would you wanna buy a car from here if we are so bad wow really sir that's professional

cpl209

Oct 29, 2015

Went in to look at used 2014 Nissan Titan and was greeted at the door by the salesman that I had contact with through their webpage and the truck was already waiting for me to test drive. After test drive, I had noted that there was a problem with front end shaking and told him that I did not think I would buy it. Patrick went in and talked with manager and they agreed to fix whatever was wrong if I wanted the truck. Made my trade and was sent home in a loaner. Truck was fixed and they had my new truck brought to me at my house, an hour and fifteen minute drive away. They delivered on their promise and even made several follow up calls.Thanks Patrick Boehm and Five Star Nissan!!

Chelsey1102

Oct 22, 2015

This experience with them has disgusted me so much that I wouldn't even go purchase a key battery from them if I had to! My car was having problems and I took it there to be looked at. They did absolutely nothing to my car and charged me $149 to do nothing! When asked to present the results from the diagnostic test that was allegedly done on the vehicle they could not produce the documents. On multiple occasions the service manager John was asked for these documents but he's one of the biggest morons to walk this earth and had an excuse each time as into why it wasn't available. They are a bad representation of Nissan as a whole! Taking people's money and doing no work! I wouldn't lead my worst enemy in their direction!

mdcsl119

Oct 15, 2015

Went in to look at the Nissan Frontiers. I was met by Greg Garth. He was very helpful in showing me the vehicles that I was interested in. Though he was new to the dealership, he was knowledgeable, friendly and helpful. Though I was not 100% sure that I wanted to purchase the vehicle that day, they agreed to my offer so I made the deal and drove home in my new Frontier. A pleasant experience, thank you Greg & staff.

Sandra

Oct 2, 2015

Great sales person. Nee smart and just all round great person

Jessie

Sep 22, 2015

During my visit recent to Nissan to have my car looked at, I was sitting by the cashier, whom I noticed how busy she was. She is a very good doing more than two things at a time. A very cheery personality and approached her job with a smile on her face with all her customers. When she wasn't busy, we talked, such a nice person, and you should be glad you have her on your staff. Teresa Belcher, thank you for being you. I don't know the name of the mechanic, but he did good and figured out what was wrong with my brakes.

Alshica Harper

Sep 8, 2015

When I first visited the dealership last year July 2014, I was greeted by Grady Williams. He was the best salesman I have ever had. He knew his job and did it well. That particular day I purchase a 2012 Nissan Altima. A year later i came back and purchased a 2015 Altima. Grady did the exact same thing. Explained everthing to a "T". He even connected my bluetooth for me. I would definitely recommend him to others. Great experience and great job!!!!

Rbpowers

Sep 8, 2015

Grady Williams, along with other team members at Five Star Nissan did an amazing and relatively quick job to help me find exactly the right vehicle for me. I don't think I've ever had a more pleasant and easy transaction at a dealership. The sales team were friendly, professional, and ethical. They were kind to my son and even gave him balloons and a snack to help him during the wait. I was deeply impressed, and will certainly be providing them with business in the future. Great job team! You've won a loyal customer, and future referrals.

db15

Sep 1, 2015

We were greeted by Flavio Gomes he showed us the cars we wanted to see. He explained all the details and new feature of my new car. He went above and beyond throughout the hold process. The hold sales team were friendly and helpful.Thanksd

DLeary

Aug 31, 2015

It was one of the best car buying experience that I have ever had at a dealership. Grady Williams was one of the best and Top salesman that I have ever dealt with in my 17 years of me buying a car. I recommend all to come to Five Star in Warner Robins for your next purchase.

Rob1996

Aug 30, 2015

Mr. Flavio was a great help. I had a great time buying a car there plus he went the extra mile to make sure l was happy with my purchase. I am recommending friends to go there!

Judy

Aug 28, 2015

Mike McGee and the awesome team made buying my NEW 2015 Nissan a breeze. No hassles and No problems. Want an award winning deal and Super Nice service go see Mike McGee on Hywy 96 at Nissan in Warner Robins Ga. This is my 2nd New Nissan and let me tell you, NOBODY will take care of you like Mike, Billy and Ryan!!!!!! Love my new car..

Kristie

Aug 26, 2015

Wow Teresa the cashier is a one in a million; although she was extremely busy...she took time to help my daughter and I. She even arranged to get us a ride to get lunch. She is very patient and caring.

Amanda

Aug 21, 2015

Mr Thompkins was referred to me and got in touch w me quickly. I told him my situations and my needs and he did his part in seing to it that I got what I needed. He went above what I expected and had me riding dinner then I had expected as well. Car buying is a lot of hurry up and wait and he did what he could to make it go as smoothly as possible. Thanks for not waisting my time you knew what you were doing that was very clear!

Pathfinder 2015

Aug 17, 2015

Highly disappointed in the way we were treated at Five Star Nissan yesterday by some jerk named "Don"; absolutely could not wait to get out of there! Would have much rather dealt strictly with Mike, who's first day at Five Star Nissan was yesterday; I can only HOPE that some of the people there realize Mike was doing his job exactly how we expect any sales person to do!

2015 Sentra

Aug 15, 2015

Overall I had two great salesman Theron Bailey and Flavio Gomes. They were very helpful and nice. Although my choice was not what I had plan but due to me being a new purchaser that was my only car choice. But Theron and Flavio treated me with well respect and made me very comfortable. As sales representatives I would recommend them to be your people of choice

Mrs. King

Aug 14, 2015

Great overall experience! Willing to stay late and make sure that i was happy. Very friendly and knowledgeable. Would definitely recommend ask for Reginal Thompkins and victor E. Hambrick, when looking at Five Star Nissan.

Gaby27

Aug 13, 2015

Flavio Fomes was very helpful make me feel comfortable and best of all he speak Spanish ..He did not rush us to buy something we did not want.

Kimberly Sapp ,new car owner

Aug 12, 2015

Mr. Reggie Thompkins did an awesome job in assisting me with my new car purchase. Everything went great. Thanks. Mr.Thompkins is a very hard worker. Great job

Tristan1307

Aug 12, 2015

Flavio Gomes was great ver y. Attentive and he answer my. Question in a prompt way.. he make feel very comfortable. ...and for me was. The. Best sales person..

eherandez

Aug 6, 2015

I purchased a new Maxima from Flavio Gomes at Five Star Nissan in Warner Robins and the whole process was excellent. Flavio treated us with respect and honesty. He did not rush us to buy nor pushed us to into something that we did not want. I knew what I wanted and how much I wanted to pay for it, I did my research before I got there, He stayed on track and kept the deal to what I wanted. Flavio is an excellent salesman.

ahebenstreit

Jul 31, 2015

Flavio was very good to us. He stayed late to help us with our purchase. He also called to follow up and make sure we were satisfied.

Jessie Belcher

Jul 30, 2015

I hope you only have one salesperson named Graddy, because I can't remember his last name, but I wanted to let you know he was very nice, knows his job and did excellent work in finding me a car. With what I persented with when I came in, was a job, and he worked wonders for me. Thanks Graddy!

Versa Girl Bonnie

Jul 27, 2015

I went to purchase the Nissan Versa. Flavio Gomes made the process fun and simple, and he was honest and easy to work with! Don Johnson was very attentive and polite, and then Corey made the finance process seamless. I love my new car!

Mercer Angela

Jul 18, 2015

I went to upgrade from a Sentra to Altima. Nee made it very easy. I was comfortable with my decision. I am enjoying my new car. Nee is a wonderful salesman. She didn't pressure me. She was very patient with me cause I am a very picky person.

Clifford

Jul 14, 2015

Tess in the service department is great! I originally went in for an oil change and when I picked up my car she notified me of several recalls. She helped set up an appointment and made the entire process easy. I work a lot and don't have a lot of time on my hands. She was able to meet all of my needs so that my life was inconvenienced as little as possible. I work in the customer service industry and I know that in today's market highly satisfied is what companies are aiming for. Tess has certainly accomplished this. I have to say that because of Tess I will be buying my next car from Five Star.

Dawg Fan

Jul 14, 2015

From the time my wife and I set foot on the lot until we left the dealership, we encountered nothing but politeness, professionalism, and cooperation. Our salesperson, Flavio Gomes, was friendly and went the extra mile to ensure we were happy with our new Maxima. Don Johnson, the Sales Manager, was willing to negotiate a fair price. It was an all-around awesome experience!! I would highly recommend 5 Star Nissan.

momof2

Jul 14, 2015

Great overall experience! Willing to stay late and make sure that we were happy. Very friendly and knowledgeable. If he didn't know the answer to a question, he found out for us. Would definitely recommend.asking for Flavio Gomes when looking at Five Star Nissan.

Chatham haley

Jul 13, 2015

Brandon at five star Nissan in Warner Robins took care of me with my situation. He is an outstanding man. I advise that anyone needs help I suggest very highly to ask for him assistance. He really changed my outlook on five star Nissan. Chatham Haley

happy son

Jul 12, 2015

Brought cars to the door as it was 100 degrees when we got there. Listened to what we said and willing to stay late on a sat night.

My Maxima

Jul 11, 2015

Just purchased my 2016 Maxima. I previously purchased a 2013 Altima from this dealership and was happy with my purchase, but the new Maxima really stands out. The exterior and interior styling is great. Such a leap from the last generation Maxima. There's no buying pressure and the sales staff was very friendly.

Five Star Happy

Jul 10, 2015

I'm pleased with my experience and staff at Five Star Nissan. My salesperson was knowledgeable and helpful about the product. I would recommend my friends and family to the dealership.

Rouge mom

Jul 10, 2015

I came in looking for a 2011-2012 rouge. But Flavio Gomes helped me not only get a newer rouge, it had lower miles than ones I saw online. Plus the price just couldn't be beat. I love my new suv. Thanks so much!

JESSIE BELCHER

Jul 8, 2015

TERESA LOVICK IS A LOVELY PERSONAL YOUNG WOMAN WITH A GREAT PROFESSIONAL ATTITUDE. SHE WAS VERY RESPECTFUL AND IS VERY PROFESSIONAL, ALTHOUGH SHE WAS QUITE BUSY. SHE MADE MY STAY AT FIVE STAR NISSIAN MORE RELAXING.

MikeL

Jul 8, 2015

During a routine service visit today, basic oil change, I was provided fantastic, human and caring service. Rick and Mr Larry was the epitome of customer service and was helpful and informative. Theresa, Cashering, was not just friendly and kind but also helped me save $$$ on a quite expensive service; she was great at providing me a dollar saver to my service. Kudos!!

Carlotta Blassingame

Jul 7, 2015

Me and my partner came in to find us a bigger vehicle for our expanding family and was greeted at the door as if we were family. My mate and I were comfortable and enthusiastic through out our entire venture through the car lot thanks to the wonderful dealer nee houng she was very informative and knowledgeable of the car purchasing process and was a joy to meet i cant wait until my next buy ms. Nee is our new dealer.

stephanie simmons

Jul 2, 2015

I came looking for a reliable vehicle and found just that! Thomas Golphin was my salesman and he did an outstanding job with helping me find something I liked. Special thanks to him and the entire staff, at five star!

BAITANDSWITCH

Jun 27, 2015

I set up an appointment to test drive a vehicle. Although the vehicle was not in stock, Lauren assured me that it would be at the store by 3:00 and that I needed to see Billy when I arrived. I met Billy and he acted like he knew nothing about me coming in. He took me to his office and started looking through the computer for the vehicle. He did not even know which one I was there to test drive. When I asked him if the vehicle had arrived, he told me that "Unfortunately, it is late." He said that he had plenty of other vehicles he could show me, though. BAIT AND SWITCH!!!

james1956

Jun 27, 2015

5 STAR nissan was able to match the lowest price I found on the internet, and I actually got my new car cheaper than what Carmax wanted for the same car used. More importantly Victor also helped when I had a problem after the sale.

J_B.at26

Jun 25, 2015

If you want great experience and a friendly sales person, go see Nee Hoang at Five Star Nissan. She stayed with me the whole time and answered all my questions I had. Left the dealership with more information than I needed!

Lorraine

Jun 11, 2015

My husband and I was looking for a new car and since were heard through family members about Five Star Nissian we did not hesitate to see what the hype was about. Reggie Thompkins was our Car Saleman and he displayed excellent customer service and knowledge of each car he showed us. Reggie did not make us feel as we were just customers looking for a car, but he made us feel like we were family. I haven't purchased a car since 2006 and this was definitely a great experience. The deal was done in a timely manner and Reggie made sure my husband and I was comfortable with the deal. Reggie Thompkins made that happen and we greatly appreciate it!!!!

Jennifer

Jun 6, 2015

I am very happy with my Nissan Versa... I would send anyone who is looking to buy... Grady, Don, Brandon, and Amanda were very helpful..

fivestar.murano

Jun 4, 2015

I bought a 2015 Murano in May, 2015 at Fivestar Nissian in Warner Robins, GA. My experience with the dealer was all positive. I am a hard sell and make them work for my business. It took all day but my salesman (Justin) and the Sales Manager (Don Johnson) put up with me and kept working until they got to the deal I was looking for. I found them much more willing to work with me then other dealers in this area. Thanks Guys

Foxtrot16

Jun 4, 2015

I think that they hit it out of the park at all levels from salesman to finance to service. I just had a warm happy feeling when dealing with Grady Billy and Don. They are some really great group of people at Five Star and would recommend them to all of my friends.

lrbq

Jun 4, 2015

Everyone was nice, caring, and friendly. The sales representative and the sales manager did a great job helping us find a wonderful car and they got us an awesome financing deal. The team there really goes out of their way to make sure that the customer has an excellent experience. If you want a good car at a good price and want to have a wonderful car buying experience, than go to Five Star Nissan in Warner Robins, GA.

carguy 54

May 28, 2015

Teresa is always friendly and helpful she always helps me with whatwhat I need she is always smiling and helpful I will always come to fivestar nissan in warner robins ga.

swing449

May 24, 2015

New Hoang was my sales person. She was great. I had just gotten over a broken leg so I wasn't walking very fast. She walked my speed the whole time I was there. She listen to what I wanted and showed me just what I could afford. She knew that i right not buy on that day but still treated me with respect. The loan person, I think his name was Don, is why I rated five star a 2. He was very pushy. Said I was wasting his time. Showed me car I know I couldn't afford and then wouldn't tell me the price. Wouldn't leave me alone when I told him I had to think about it. I would go back to five star for Nee but nothing else. I have no idea who Jodie is. I didn't work with her at all. It wouldn't let me go on unless I picked someone

Lynn Allen

May 5, 2015

Melissa Harris is a fantastic salesperson. I felt comfortable with her from the beginning. I would recommend Ms. Harris and Five Star to all my friends!

rchristopher

May 2, 2015

I am soooo happy that I shopped with Five Star Nissan , been here twice for a vehicle the first experience I didn't feel welcome and lied too like 3 years ago . Wednesday I went in to talk with Mr. Grady Williams the best salesman you would come across , I felt so comfortable and certified . One thing I like about him is he did what he said most of all kept his word with me the entire time and got me something with very low miles and excellent gas mileage . I want to say thank you once again Mr. Williams you did a AWESOME job and got me riding like you promised .

Happy Lady

Apr 28, 2015

Since my older car has a ton of miles on it,I was in search of a new vehicle. Thanks Grady Williams.The proud owner of two Nissan Altimas.

Confused customer

Apr 27, 2015

Casey, the lead salesman, was very up front & forward. Don(mgmt) on the other hand was very pushy. We went in to look at the 2015 Juke. Loved the blk one but was also interested in a pearl wht one that was a less value one. heck, even Casey the salesman at the end thought we were still getting the blk Juke & had even filled out the loan paper work with that vin!!!!!! I would not send a friend or enemy to this dealership!!!!

Trudie /Mount Zion Church of God Apostolic

Apr 6, 2015

We were able to purchase a van by searching online. Mr Chris Wade contacted one of our church trustees and they were able to get the deal closed in two days. We didn't even go to the dealership. Van was brought to us and Pastor signed paperwork. Great job...

tiresa

Apr 2, 2015

I purchased a new 2015 Nissan Sentra from Clinton Howard ,Corey Gordon and the customer service was excellent. they explained everything to me ,gave me my options and let me know what was best for me so then got MR Bronte to go over my car with me he set up my phone to work in my car. I would recommend everybody to go see those guys at Five Star Nissan of Warner Robins GA .AN THE OUTSTANDING GENERAL SALES MANAGER SHANIKA BANKS DID OUTSTNDING JOB!!!!!!! PLEASE GO SEE THEM !!!!!!!!!!!!!

Nissan Princess

Mar 30, 2015

Awesome sales people! They continue to have great service after the sale with me. Friendly, they come to me asking how are you doing and do I need any help. The people I have selected are a great team, Shanika Banks, Corey Gordon, Kimiai Trueheart, Grady Williams and Bronte. You can't get any better than that team. They ROCK!

Michael a and Wendy l murray

Mar 29, 2015

This was one of the greatest experiences we have had buying a truck from five star Nissan in warner robins ga.we can't say enough good tings about Reggie our salesperson and the sa!led manager plus amber,Anna were awesome also.would reccomend these people to anyone we know on the market for a new vehicle as well as family members also.thank you all so very much and Mr true heart was awesome as well.a+to you a!!. Mike and Wendy Murray.

Latoya Butler

Mar 23, 2015

I have a 2014 Altima. I visited five star 2 weeks ago for an oil change and had a great experience with the service department. Thank you for all the team do.

Armada Admirer

Mar 12, 2015

I cannot say enough about Mr. Reggie Thompkins. This man saved a sale and an image of your dealership that will always say to me that if I need a automobile, go to 5 Star!!!!!! The fact is that when I first was interested in purchasing a new large SUV I was going to check on the ARMADA, but when I arrived and did not feel my purchase was important I was going to a competitor. But Mr Reggie and I talked and after that I felt like I was important to the dealership and Reggie when the extra mile to insure my needs for a new SUV was met. Ka - ching, a sale. thank you Reggie and 5 star Nissan.

Debbie

Mar 9, 2015

My husband and I were looking to purchase a new vehicle. We visited Five Star Nissan in Warner Robins and were met with Mr. Jimmy Carter as we got out of our car. He was very friendly and asked us what we were interested in buying. We went inside with him and we greeted at the door by everyone we came in contact with. Mr. Jimmy Carter talked with us and got just the right car for us. Mr. Jay Lee was also helpful with the process. We were shown the best respect and they met our needs in every way. I would recommend anyone who is looking to purchase a vehicle to go and see Mr. Jimmy Carter. His name is very easy to remember and he was so personable. We love the rogue as well!

Brian Johnson

Mar 3, 2015

Today my daughter got her first car. It was a great experience for her because of Mr. Brian Johnson. He was very helpful to her. We have been to another five star and it was not a pleasant experience. But coming here everything was nice and smooth and she ended up getting a car that she love.

chad mccune

Mar 2, 2015

I really had a great time I've been looking at cars for two weeks and all we had was a little cash and Brian Johnson really took care of me thanks Brian

Rodrigo

Mar 2, 2015

My name is Rodrigo, and i am more than happy with the customer service that five star provided.The managers are great and the dealer named Jimmie was really patient with me and help with the sale. Previously, i had attended different dealerships in Georgia and they are not even close to Five star Nissan. Five star Nissan Thanks for everything and so does the dealer, Jimmie.

rodrigo

Feb 28, 2015

The guy that sold my 2014 charger was jimmy, he is very ppatient with his customers and always trying to make the customer satisfied with the purchase.

Anitha McKenzie

Feb 20, 2015

I have been driving a Nissan for the past 9 years. In those 9 years Shanika Banks has been the reason why I come back to this particular dealership each time. She takes special care of her customers during the process and even after. She goes above and beyond when it comes to customer satification. Even when she was promoted and no longer a salesperson, she always made sure to place me with a salesperson that carried the same values and intentions of complete customer satifisfaction. I have recommended many family members and personal friends to this dealership because of the high regard in have for Ms. Banks and the team of people she works with. People of integrity, which often time is a rarity in the car business!

cwoolfolk

Feb 20, 2015

I was having a hard time purchasing a vehicle. They would give you the run around and the wait was entirely too long. Finally I went to Five star Nissan in Warner Robin Georgia. Excellent Friendly Salesman and great customer service. When I called! They said come. The paper work was almost done! Car full of gas and full clean. Thanks Five Star!!!!

Marilyn G. Saxon

Feb 3, 2015

I had services done to my Altima Nissan 2002 and found the problem with my headlamp bulbs being blown so many times due to recall on headlamps...both headlamps replaced. Belts and cover gaskets replaced, door regulator, new tires with balancing. Free alignment due to Thursday, Friday & Saturday 12noon completed work and had to take car back Monday morning due to low beam not working on headlamp---driver's side found a fuse blown. Everything is good so far. I did gave a shout out to a representative name, Shasta who took my phone call when I first call to tell about my car repairs, she was excellent...I told Nancy that I thought she had the greatest customer personna about her and wanted someone to be aware. Not sure if Nancy relayed the compliment to her or not. I saw her the next day but I did not say a word other than hello. Justin B, service manager was great. Overall, I think the prices should be more consistent instead of it seemsthat prices are being made up as we go or who you are...I hope that is not the case but at times I perceived it that way. Good customer relationships!

Marilyn G.Saxon

Feb 3, 2015

I had services done to my Altima Nissan 2002 and found the problem with my headlamp bulbs being blown so many times due to recall on headlamps...both headlamps replaced. Belts and cover gaskets replaced, door regulator, new tires with balancing. Free alignment due to Thursday, Friday & Saturday 12noon completed work and had to take car back Monday morning due to low beam not working on headlamp---driver's side found a fuse blown. Everything is good so far. I did gave a shout out to a representative name, Shasta who took my phone call when I first call to tell about my car repairs, she was excellent...I told Nancy that I thought she had the greatest customer personna about her and wanted someone to be aware. Not sure if Nancy relayed the compliment to her or not. I saw her the next day but I did not say a word other than hello. Justin B, service manager was great. Overall, I think the prices should be more consistent instead of it seemsthat prices are being made up as we go or who you are...I hope that is not the case but at times I perceived it that way. Good customer relationships!

Dottie A.

Jan 23, 2015

Shasta, Larry and all the others in the service department were very courteous and the service was excellent and pretty fast and I would just like to say thank you to all of them from Dottie A. and Ronald J.C. ONeal .

William Blassingame

Dec 9, 2014

The young man Theron was a great help. He made sure that I had the right car for me. He said he was new and he did a very good job for him not being there long. All my questions were answered. It was an inviting feel at this dealership. I would definitely recommend all my friends and family to come to this place to buy a car.

carlman13

Dec 2, 2014

I live about 80 miles from this dealer, so I made the initial contact by e-mail. They were responsive to my questions with very specific and prompt answers. When I followed up with a call to Kyle, he tried very hard to earn my business. He even offered to bring the vehicle to my home to make it easier on me. I was very impressed! Even though I bought a different vehicle from a dealer closer to home, I wanted to let everyone know what great service I received.

morris3

Nov 25, 2014

Gem MorrisMr.Kyle Johnston and Mr.Mark Slaughter are always willing to do the best they can to help me whenever my car needs a service. I have truly received exceptional service from this dealership. I will certainly recommend this dealership to my friends and family just because they are the best in this business !!! Thank you for the excellent service !!!

Sharon Ashley

Nov 9, 2014

I would like to personally give a shout out to the two men that were excellent in my car buying experience, Mr Billy Fortson and Mr Bronte Hunter. These gentlemen made my car buying experience the best. If you want to buy a car ask for them by name. Thanks guys

Antonio Mathis

Oct 6, 2014

Good afternoon! I would like to thank Justin H. Brazell in your service department. He took the time to explain to me that everything was in great shape with my car. He was very helpful and very respectful. Mr. Brazell had my full attention and I could tell how serious he takes his job. Mr. Brazell is a hard worker and I felt confident in his recommendations for the service needed, and I look forward to having him assist me in the future.

Quinshea

Oct 4, 2014

I came to five star to get my tries checked.Mark Slaughter checked my tires and inform me on what should me done with them.He was very friendly and had great customer service!

Michele Gaston

Sep 29, 2014

We hear a lot of hype these days about sales and service. Most of it is just that, hype. However from the initial contact straight through to walking out the door it was nothing short of stunning when dealing with Five Star Nissan of Warner Robins. From the original email inquiry which Stacy Campbell responded to so fast I was floored! She was very efficient in ascertaining our needs and setting an appointment to view the vehicle I saw on the internet.When we arrived we were quickly taken to Jason Smith who in turn introduced us to Kimiai Trueheart. Mr Trueheart asked us a few questions and then proceeded to show us several vehicles, all of which we would have had an interest in seeing and all within our price range. . We also were shown the specific vehicle we originally inquired about. Mr Trueheart pointed out features and pricing of each vehicle and it was clear he knew his products. At no time did we feel obligated or pressured to buy anything. Since this was my car, I was the buyer. At no time did Mr. Trueheart talk "over my head to my husband", he didn't show me the vanity mirrors, nor did he ask me if "I liked the color". He talked directly to me about the car and clearly answered the questions I asked which made it easier to make a decision. During the actual purchasing process we were never left with the feeling that this was "taking forever". Everyone involved in pulling the deal together were always moving forward with their part of the transaction to get it done correctly. Considering how many vehicles I looked at I can't believe we were there five hours start to finish.After a successful 20-year career in Real Estate I tend to be hard on sales personnel. However I can tell you that I wouldn't hesitate to recommend Five Stat Nissan of Warner Robbins and more to the point Mr. Trueheart. I predict he will have a long and successful career in Sales if he continues to deal with people in the same manner as he dealt with myself and my husband. He's really trustworthy and "straight-up" with customers. A Very Rare Trait These Days. Looking for a vehicle...ASK FOR MR. Trueheart!!

Mollyboo

Sep 27, 2014

After three trips to your dealership, I still have no high beam lights. On my first visit I was informed you did not have the part in stock and would have to order it. I was notified when the part arrived. After sitting there for about an hour I was informed that the part they ordered was not the correct part for my car. They explained it was not their fault as they ordered the part based on the car's vin number and since I failed to tell them I had fog lights installed after purchasing the vehicle it was the wrong part. I informed your service technician the fog lights were on this vehicle when I purchased it. He finally conceded that it might be possible that the lights were added by the dealership before the vehicle was purchased. I received another call that the part was in. I visited the dealership this morning and after sitting there for 2 hours I was informed that the part they ordered was not the correct part. I was again told that since I had added fog lights after purchasing the vehicle that the part they ordered based on the vin number would not work in my car. I explained to your technician that this is exactly what I was told on my last visit and that this was my third visit. He did offer to see if there was a 2011 Maxima on the lot that he could take the part off and use on my car. I purchased the extended warranty on this car and did not want a used part as my warranty was paying for a new part. Little to say I did not leave this dealership happy and will most likely not return for service and/or purchase of another vehicle.

MONECIUS DAVIS

Sep 25, 2014

great job justin was i bought my car in for service and unfortunately ran into a few problems (machine issue and part not in stock). Justins honesty and professionalism really made a difference in how I how reacted to this situation (being that I made a total of 3 trips). Honesty goes along way!!!! GREAT JOB JUSTIN

brendabarley

Sep 22, 2014

Five Star is dependable and honest. A big thank you to Justin Brazell for all your help. I really appreciate your high quality customer service.

Roberts jr.

Sep 18, 2014

I wanted to purchase a truck at another 5 - star location but they would not sell me truck because I would not finance it with them. I called Mr. Jodie Eakins and ask him for help. He not only got the truck I wanted for the same price, but he also got me a better interest rate. I was unable to go to the dealership until I got off of work so my wife went early. She was treated extremely well by Jodie and other staff member until my arrival. All the staff at 5 star Nissan are both professional and courtesy. The financial officer explained all the charges to my wife before I even got there, all that was left for me to do was sign a few paper. I have already been telling people about the great service we received at 5 star. I want to personally thank Jodie for all he did for me and my family

enross3219

Sep 8, 2014

My husband and I were so happy to walk into this location. We knew exactly what we wanted and it happened!!! I love my 2008 Buick Enclave. The car wasn't the best thing out of this deal, it was our salesman. Kimiai Trueheart was AWESOME!!! He was a God sent:) He made sure we were happy with the car even if it wasn't our first choice. I fell in love after the first test drive. My mother loves him too. She is happy with her selection as well. We will be back in a few years.

byrds6

Aug 5, 2014

So, I went to Fivestar to see about a used 2007 Tahoe. Started out working with Jodie but had to be passed over to a few other people due to prior engagements. I looked over the Tahoe and pointed out a few issues I saw to which they said would be taken care of. I went on to ask about the vehicle if everything function as it should, if anything was wrong with it, does it leak oil? All to which I was told everything worked, there is absolutely nothing wrong with it and it doesnt leak oil. So it all seemed to be going great and I purchased the Tahoe. Granted it took me forever to get out of there because their paperwork skills are severely lacking and got messed up multiple times due to the wrong info being on it. Too bad it didnt stay great when I left. Shortly after, I found oil under the bottom of it, the cruise control didnt work, one of the DVD screens didnt function and the CD player would only read half the disc. They finally replaced the pulleys that were squealing but in the end the alternator was contributing to it too which I had to fight about to get them to replace. They sent it to Fivestar Chevy for diagnostics and they replaced the alternator. Too bad that wasnt what was squealing. They refused to fix any of these things that they said all worked completely fine. I didnt pay almost $21K for a vehicle that didnt work; at least that wasnt my plan. Jodie himself is awesome and has been trying to get them to fix the stuff but in the end it isnt his call. The rest of them though, well, what can I say Fivestar gets a ONE star from me and I will not return and would recommend anyone that lives in this area to stay away. There are better dealers out there that will not lie and cheat you. They even reset the oil life monitor and said they changed it but the oil was black. My overall experience was very poor. It has now been almost 30 days and still cannot register the vehicle because they didnt ensure the previous owner signed the title work as it should have been done.

BiancaK

Jul 26, 2014

I purchased two cars from Shanita Bryant and sent her 3 other customers. She has taken excellent care of all of us. I highly recommend everyone who is looking for honesty, integrity, and a fair deal to go see Shanita Bryant. She really takes care of you even after the sale.

Happy in Houston County

Jul 22, 2014

I bought a used car from Five Star Nissan recently. They were friendly and helpful. Anna Pepper was really nice and energetic! She was very honest and up front with me and I could tell she genuinely wanted to help me. She didn't pressure me or anything! It was late in the day, but no one was looking at their watches or rushing me. Someone stayed late to detail my car too! I will definitely buy from them again! Everyone ask for ANNA PEPPER!!!!! She is awesome!

Nike09

Jul 12, 2014

Worst customer service ever experienced. Buyer Beware, after you sign on the line, they don't care what happens to the car, just as long as you buy it. Will not call you back if your having maintenance problems. All come up with lies and just keep feeding them to you.

eric rudd

Apr 30, 2014

I am very pleased with purchasing my new vehicle Brian Johnson was a very big help and knew everything that he was talking about. I highly suggest doing business with him

Happy Customer

Apr 24, 2014

The sales staff is very Knowledgeable about the product, and considerate of my time. I met the managers and they showed true concern about helping me get the perfect car. I love the product and would never buy from anyone else.

DianaYoumans

Apr 24, 2014

My husband had called around several Nissan dealers in the Macon / Warner Robins area on a Saturday. After getting the lowest guaranteed price from Kimiai Truheart at Five Star Nissan, he invited us to come in late Saturday evening. Even after a very long and busy day, he was very friendly and patient. We signed our paper work and ordered our car. He was very professional, courteous and very knowledgeable about the Nissan Rogue that we were to purchase. We received a loner car, which we didn't have to beg for , and I appreciate that immensely. We got our car on Wednesday and again we're very pleased with the ease and timing of our transaction. We were in and out in an hour. Our car was detailed, and filled with gas. We were introduced to the service manager and given two free oil changes. Never, has buying a car been this pleasant. I love my 2014 Nissan Rogue , I was very particular about what I wanted, and didn't get talked into something I didn't want, just because it was on the lot. I will recommend this dealer to any one and will be back when it's time to upgrade my Rogue. Thanks Five Star and Mr. Trueheart. Diana and Jeff Youmans

HappyTeacher82

Mar 28, 2014

I have driven a Nissan for the past four years. My first Nissan purchase was through a private seller. Boy, what a mistake!! When that car broke down, I had to towed to this location. While waiting to hear some bad news, I was asked to buy a new car instead. I was sure I wasn't going to be approved. I was wrong!! Over the next couple of years, I rode in luxury-a 2011 Nissan Altima. I received a call about a week ago from Shanita Bryant. She asked me to come in and take advantage of the great deals they had at the time. I was skeptical; however, her professionalism and genuine care convinced me otherwise. This was the best decision I've made in a while. I'm a school teacher, so my money is limited. That was no problem for Shanita. She listened to my concerns & desires. Shanita gave me some great options. I was blown away by her love for her career, along with consideration for customer needs. After listening to her sound advice, I made a decision to purchase a brand new 2014 Altima. This car had less than ten miles on it at the time of purchase. I've been so blown away with the accessories & specifics of this car that I'm almost at 400 miles. I have also referred two other customers to Shanita. I'd advise anyone who is looking for a new or used car to go see Ms. Bryant. She is the best!! I'm a lifetime Nissan customer thanks to her. The finance manager, Shanika, and Ms. Bryant are a duo of great skills!! I'm one happy driver.

Truck Driving momma

Feb 16, 2014

I am a truck driver and have very limited time to pick up a vehicle. I made two cash offers and was told that my offers are to low. They did not budge on their online prices. They were more interested in getting me into the dealership in person so they could waste my time in person. I give them a 3 star only because I was told they could not meet my price upfront and my sales person was nice and seem to be an upfront type of person. I was also told that no one could meet my price. Although i found exactly what I wanted for the price I wanted 75 miles away.

penrysmom

Jul 9, 2013

I'm giving them a two star rating only because my sales person Beverly was fantastic, other than that, I do not recommend you attempting to buy a vehicle from this dealership online. The vehicle description the dealership supplied for the vehicle, which was advertised as a 2010 Nissan Xterra SE actually was an X trim model and did not have all options that were listed on cars.com nor their own site!! They drove the vehicle to my home..240 miles one way... Just for me to send it back!! I was NOT going to pay SE price for an X model. Thanx for ruining my first experience. The salesmanager Steve was a jerk too. I should have just walked away from the deal when he started pushing early delivery of the vehicle and requesting a check to "hold" for up to a week while I appropriated my downpayment funds. My family and I were/are still very upset over this. PS..adding foglights and running boards to an X model is not the same as an SE. He treated me like a child. When he asked why I sent it back I told him about the listing description and he said he didn't see that, blamed cars.com....well I took pix of their site and description and texted them to him to prove they were misleading customers. His reply, the mobile site is different....my husband is a software engineer and verified that is crap. Info for website and mobile pull the same info from the same database. Stear clear!!

madeatwo

Jun 29, 2013

The service was excellent. I recommend steve sieting to take care of your buying needs. Great no hassle, very efficient service. Will do a repeat on my next car.

josephlloydlaw

Feb 3, 2013

I was contacted via an Autotrader.com generated lead. Steven Sieting was the representative from this dealership and he was very eager to assist and willing to do what it took to make something happen. While I didn't end up buy a vehicle from him or the dealership, I would recommend him if you are in the market for a new car. His customer service is on point. Thank you Steven Sieting for your assistance!

Bri

Jan 2, 2013

I purchased a '13 Altima for my wife for Christmas on 12/24/12 I was a little nervous because I was running out of time to get the car for her by Christmas every other dealership I shopped gave me the run around and used high pressure tactics to get me to purchase their overpriced vehicle.. I am not one to be pressured to do something I don't want to do .. anyways I spoke with Heather from Five Star I explained what my intentions were , how much I wanted to pay etc all prior to my arrival to the dealership when I got there I was shown the vehicle I had been talking about , test drove it and began the negotiation process which I might add was pain free they kept in mind the number I gave when I first started the process and did not try and get me to move off that number by offering more equipment etc no back and forth haggling etc finance was a breeze the finance rep was a pleasure to deal with she explained everything very thoroughly after that I was given a tour of the dealership my first service appointment was setup I was introduced to the service manager who was very nice I was shown where the parts counter and cashier was to top it all off my first 2 oil changes are free! I must say I am very very happy w/ the service and hospitality that I received during my visit to Five Star Nissan I will be recommending them to everyone I know that's looking for a vehicle

Sabin

Dec 26, 2012

I purchased my pre-owned 09 Nissan Altima from Five Star Nissan in Warner Robins GA as a Christmas gift in'12 I have to say I have never been involved in a easier transaction I was told everything upfront , no games or trying to hide any pertinent information everything was in black and white and out front for me to review before making a decision which to me is most important , financing was easy I had a set number in mind that I wanted to pay and not a cent more when I told my sales rep what that number was he immediately went to his higher ups and told them my expectations after a few mins of back and forth we met in the middle on a number that I could be happy with I will be purchasing a vehicle for my daughter in about 3 months and you can bet I will be going to five star Nissan once again because they truly want to earn your business!

rufus

Dec 12, 2012

I was a little skeptical to begin with when buying my car but about 1 hour into the process I realized it was going to be much easier than I had expected dealing with Steve in buying my truck was a breeze , excellent communication via telephone and email I had pictures of the truck I was interested long before I arrived to the dealership I was given much more than I had expected for my trade in and I didn't feel pressured like I "had" to purchase right that moment I was given the room to make my decision based on the information I was provided with , it was truly a pleasant experience!

Uncle Ruckus

Nov 15, 2012

I traveled 6hours to get to Five Star Nissan in Warner Robins GA to purchase a '12 Nissan Pathfinder the reason I traveled so far was because Fivestar was the only dealership within 500 miles of me that had the color / option combination that I wanted I called in after seeing it posted on their website I had the pleasure of speaking with a sales person by the name of Steve , he was very knowledgeable about the product he was able to explain the features with ease also he was able to give me a "ballpark" quote on my trade(s) all this before I got to the dealership I make the trip to the dealership and there it was the pathfinder had been cleaned from head to toe , fueled up and ready for me to test drive after the test drive and a on site evaluation of my 2 trades I received actually more than I had expected for my trades needless to say I was treated very well by Steve and the whole crew at Fivestar Nissan , They are highly recomended if you want a great deal and to be treated like royalty I will definitely be doing business w/ FiveStar Nissan when I get ready for my next vehicle purchase!

Yoshi

Oct 5, 2012

I came to Five Star Nissan back in September to purchase my brand new Nissan Altima I dealt with Kenny and Steve they ensured my every request was taken care of very professional and mindful of my time . They made a shopping transaction that I was dreading into one that was very easy I highly reccomend dealing with Five Star Nissan when purchasing a vehicle they will do you right!

jim3333

Aug 12, 2012

Unwilling to negotiate and there pricers are unfair compared to the other dealers. Inexperienced dealers/workers, check those papers before you sign. I drove to the dealership in griffin and got the same car for $3,500 cheaper

phildschroder

Aug 7, 2012

I went in on the night before July 4th to look at a Nissan Juke, and liked the car. After a few minutes of haggling, we came to an agrement, but I wanted to think about it overnight. They agreed, and I researched it that night to discover I had a great deal. I was back at 9 am the next morning to buy the car, and love it!

SubiMax

Dec 14, 2011

Lots of mis-communication throughout the dealership network. regret trading my car in for something that wasn't exactly all that great.

shunbey

Nov 4, 2011

Shanika Banks far exceeded my expectations. The customer service she provided to me was above and beyond the norm. My transaction with Shanika/Five Star Nissan was smooth and efficient. I will definitely recommend Five Star Nissan.

LDR31088

Aug 29, 2011

I was so pleased with this dealership, my best friend went and bought the 2007 Nissan Armada the very next day off you lot. I will continue to do business with Kenny for the length of the time I have the vehicle and continue to refer everyone I can. Very very pleased with the experience and my vehicle.

nadomus

Aug 20, 2011

The service at Five Star Nissan wasd great. Shameka Banks was an excellent salesperson and was very helpful in the selection process of a good quality vehicle.Thank you for a job well done Shameka.

dharrell

Aug 19, 2011

Kenny and the guys at Nissan were fantastic....The best car buying experience I have ever had....Great bunch of guys that really did me well.....They will have my business as long as I am in the area!!

Unhappyexperience

Aug 12, 2011

I have been looking on the internet for a car for many months. I did not want to buy from a dealer because of my last dealings 25 years ago was really bad. So, I bought from private sellers. But in my search I found a 2003 Nissan Altima from Five Star. It had only 70,000+/- miles and I reseached Nissan's reliabiliy. It had good ratings. So, I emailed jodie and made arrangements to see the car. I drove 160 to meet Jodie, he explained that there were "clearcoat issues." He took me over to the vender that was going to paint the car. I inspected the car and there were a few issues but I felt I could live with a few of them but it had to be mechanically sound and it needed to be painted. The vender pointed to a black truck that looked new and said that "it will look like that and last for years." I was impressed and traded my old car in for the Altima. That was June 30. Five star gave me a loan for a week. They delivered the vehicle on Friday. The person who delivered the car said the check engine light came on on the way. Also, the paint did not seem right. I called Jodie and he said he needed to get the car back. I told him about the paint job and I agreed to bring it back. I got a new loaner. and kept it for 2 weeks. I returned the third time and look at the vehicle and it looked like they had just tried buffing it out. There was no paint in areas. So, Jodie goes and gets the vender and walks away as if Five Star had nothing to do with it. I had to pitch a fit in the parking lot. The General manager came to me and insisted that they would paint the car in a paint booth at five star. I told the general manager that Jodie said they would do the second time. But how do you paint a car without a paint booth? This sounded fishy. So, again I was given a loan and kept the loaner for 3 weeks. Jodie called me on a Wednesday and said they were bringing the car. It did not show up. Thursday Jodie called and let me know that they had to put an alternater on it and said that was why the check engine light came on. You would think that they would have checked that in the three weeks they had the car, not on the last day. Finally they brought me my car. I bought it on June 30, and August 11 I recieved it. I did have it one week during that time before returning it. So, I inspect the car and the paint job. It did not look like something you would expect a dealership of painting. This is a 200 dollar paint job at best. also, there idea of detailing a car is a wash job and vacuuming. I am now detailing the car myself. Because of how this ordeal went, I now do not trust this car. They got me good and played the game their way. There is more about this ordeal but I won't go into it. I will say that I may have made a big mistake trusting these guys and buying this car. They got their money and I got this thing. If you do business with them, insist on dealing with only the General manager, don't accept the first offer, and get a much longer warranty that covers most if not all parts of the car new or used. If they are unwilling to agree, walk away. I should have done that. Going back to a dealership was my mistake and I may pay a big price for it. It will be another 25 years before I buy a car from a dealership.

dhunter478

Aug 3, 2011

Great Service with a very fast transaction!!! I will buy from Five Star again!!!! The saleswoman was great with service after the sale!! Buy from Five Star!!!

evelynvazquez1

Jul 25, 2011

Everyone at the dealership was very attentive and Mr Jodie Eakins was very helpful giving me great information and working with me to close the deal as smooth and pleasant as possible. He gave me some very useful information that I had never thought about. I recommend him and the dearlership to anyone that comes across and is on the market for purchasing a vehicle. As I walk to the dealership I already knew the specific car I wanted and had gathered some information about the pricing and the trading in process and what was needed. Jodie then took me around and we test drove the car, I immediately fell in love with my car and the rest was just paperwork. The guys made the entire process stress free and I even got my friend a good referal incentive. Thank you and best of luck.

VickiLocke

Jul 20, 2011

I've bought from 5 star before about 2 years ago. My husband first dealt with Jodie when he bought his 2010 Frontier. When they were getting his frontier to this location, he used the 2009 Altima to come home in. When I drove that vehicle, I fell in love with it. Called Jodie the next day and told him when my husband came in, to get the Altima ready, I'd be there and buy that one as well. The Altima was a great car. Now, I'm trading, not because of the Altima, but I am having back problems, and when it goes out, it's difficult to get in and out of the Altima when I have flare ups. So I traded for the Rogue. Super crossover!!!! Love the color, love the vehicle. I am not one that likes to get the run around, so I tell you up front what I expect, and if it's not reachable, it isn't beyond me to pack up and head home. However, Jodie, and Clinton, along with Art, were very professional and treated you with utmost respect. Even down to the finance guy, Aaron, you couldn't ask for a more professional staff. I would recommend anyone, who wants a good deal, along with pleasure while shopping, to go to 5 Star for all their vehicle needs. I will definately be buying my future vehicles from them.

kelly82083

Jul 12, 2011

I initially had a not so great experience with this dealership. However, i am impressed with how quickly the issue was resolved. I spoke with Clay about my concerns and he was very empathetic and resolved the issue. I am overall pleased with my experience with this dealership and will continue to use it for future service.

cassiebrantley

Jul 11, 2011

First off, I would like to say that if you are looking to find a car and you want someone to really take time with you and make sure that you make the best selection, Jodie Eakins at 5 Star Nissan in Warner Robins is the guy you need to see. He will make your car buying experience great and he will make you feel right at home. The next time I or someone that I know needs to purchase a vehicle, I will not hesitate to recommend this dealership or Jodie Eakins!!! Thanks, Jodie! :)

tlstewart

Jul 8, 2011

Shanika is a honest straight forward salesperson. I have bought two vehicles through her at this location, and would send anyone looking for a vehicle to her.

JustininWR

Jun 20, 2011

We have purchased 2 new cars from Jodie and 5 Star in the past 6 months. Jodie is a pleasure to deal with and I would recommend him to anyone looking for a new car. Jodie set up an appointment with me and dedicated 5 hours of his time to finding me the right vehicle. He is knowledgable and personable. It doesn't stop with him though. After purchasing our first vehicle about 6 months ago we have regularly had it serviced at 5 star. They have been great and promptly addressed any issues or concerns we have had with the vehicle. The combined experience is what made 5 Star and Jodie my first choice when I was looking for another car, and they di's not disappoint.

cgriffeth2010

Jun 17, 2011

It was such a pleasure to work with Jodie Eakins. He was very knowledgeable, friendly, hospitable, and easy to work with. We saw the vehicle we ended up purchasing online before we came, and he did an excellent job making sure it was ready to be test driven when we got there. I would highly recommend him to all of my friends. He helped meet mine and my husband's needs when purchasing our new vehicle. He made sure we were getting exactly what we wanted and a price we could afford. We will definitely be back to purchase vehicles from him again in the future! Five Star chose a good one when they hired Jodie Eakins!

EGRIFF

Jun 17, 2011

First off I want to say that Jodie Eakins at Five Star Nissan Warner Robins is the guy you need to see if you are considering purchasing a vehicle. This is my second vehicle that I have purchased from him in the past year. Jodie makes you feel right at home. The finance managers are great and do not try to hide any fees that may apply with the purchase, everything is straight forward. You will not find a better price anywhere.

madplummer

Jun 8, 2011

Bought (Rogue) via Internet listing. No surprises when going through actual purchase. Jodie Eakins delivered what he promised over the phone. Support personel were also very efficient.

aunknown

Jun 3, 2011

This is an open issue. I purchased a used car and there are alot of issues with the car but it had the "149 point inspection" and there are alot of issues with the car. The car comes with a "warranty" which basically covers absolutely nothing that its said to do. There are many issues I am just trying to prevent someone from going through this again. I am far from done about getting what I am suppose to get that was promised with the "warranty". Beware. No company should treat any customer this way through a process. If my business was ran this way we would not have any customers and be out of business. I will keep everyone posted on the outcome.

BKinard

Jun 2, 2011

Shanika was great. She looked after me from the time I walk in until I left. She did everything she could to make my visit a great one. Everyone was very friendly and helpful. The manager came and welcome us back to the dealership. This was my second car from this dealership. Enjoyed my trade experience this time. Thanks Shanika!!!! Way to go!!!!

Stephanie Lampp

May 31, 2011

I was recently contacted by Ms. Banks regarding trading my 2010 for a 2011. She offered me a deal over the phone to keep my payments the same. She was able to trade my basic model for a fully loaded 2011 and keep my payments very close to where I wanted them to be. Even after a manager came in and told me it was not possible she some how pulled it off. I was not very impressed with my first trade experince with the Nissan place but I am very impressed with Shanika Banks. She knows what she can and can't do and works very hard to make the deal happen. I feel more confident recommending Five Star Nissan after this 2nd experince.

mcmen2335

May 7, 2011

Great Experience!! Kyle found the vechicle we were looking for fast, and gave us the most pleasent trade/buying experience we have ever had!!! Fast, Frendily, Patient, and everyone at the dealership was very Polite. I would recommend Kyle and his team to anyone!!!

catodd44

May 6, 2011

Out salesman was outstanding and we would highly recommend him in the purchase of any vehicle. We would gladly do business with him in the future. We are grateful that the dealership made good on the maintenance coverage that we originally requested in the negotiation of the lease.

Tcorbetlanden

Apr 22, 2011

My husband and I bought a brand new 2010 Nissan Titan Pro-4x from Five Star Nissan and had a pretty good overall experience with our sales representative, but as far as good service goes it ended there. I could write a 10 page letter on how bad that the service has been but I really don't have the time or the energy so I will just sum it up in a few sentences in regards to the Nissan Service Department..... - Over the span of a couple of oil changes and recalls the service team made many mistakes and damaged many different things in our brand new Nissan Titan, when it was brought to there attention before our vehicle ever left the lot they wanted to argue about it each time and made us feel like we were crazy and even when we brought back tools that were left in our truck they wanted to act like they did not leave the tools...ok we just want to give a free tool away, sure.Two days ago I call Tim and he tells me that we are blocked out and can not have our truck serviced at Nissan (REALLY, in this econonmy?!!) and he sent me off to Clay (the manager) and Clay proceeded to tell me that we cost them to much as customers and that "things went wrong" each time we brought our truck in..my response "well fix your team then!"By far the WORST service ever and I would NOT go to Five Star Nissan for anything, they are not worth any stars in my book!

Florence Utterback

Apr 12, 2011

This is the second car bought from Jodi and he as always is very friendly and willing to help in any way possible. Jodi did everything he could to make sure I was satisfied. He made sure that this car would be easy for me to drive and comfortable and a good family car.

gaboy

Mar 31, 2011

Came in for oil change and rotation. Service went great, prices were good using coupons. I like being kept up to date on status and was in and out quickly. The only problem I had was trhere customer relations manager called me way too much and I felt like she went way over with a fake southern draw. Other than her perfedct experience.?

KatiLyn

Mar 31, 2011

I have never heard of this website until I seen a thing on the door in their service lane. Normally I don't fool with these things but the people there are super sweet! I only dealt with Tim and the lady at the window but that was enough cause they made me feel welcomed! Being a woman I didn't know anything about my ac tim took the time to show me the issue and explain everything to me.

Bohanan

Mar 30, 2011

I took my 2005 Nissan X-Terra in for a factory recall on a minor part as well as a check engine light. The service depratment said it would take around 1.5-2 hrs. 4 hrs later, I called back to the shop. My car still wasn't ready. I finally picked it up almost 7 hours after dropping it off, when I was told that my secondary timing chain needed replacement and it would cost approximately $1,600.00. I chose not to have the repair done then due to the poor service I received that day.After researching, I found the problem was common in X-Terras and although Nissan had a service bulletin out on it, they would not cover any part of the repair. I took the vehicle back to Five Star for the repair, which was supposed to take one day, possibly not being ready for me until the end of the day or "at the latest" the next morning. When I asked for a loaner vehicle (something any decent shop willingly provides, in my experience), I was at first refused, with the service department attempting to press me into renting a vehicle from them at a cost of $35.00 per day. I had to negotiate with them at length to provide a loaner, which they eventually did.I received no phone call the entire day as to the status of my vehicle. When I called the next morning, they could not provide me an estimated completion time. I made repeated calles throughout the day inquiring as to the status, but got no estimated completion time until approximately 3:00pm, when they said the vehicle would be ready at 5:45pm and I needed to pick up my vehicle no later than 6:00pm the same day. That didn't work for my schedule, but they were firm that I needed to be there at 6:00pm. I finally spoke with Tim (another rep) who worked with me on the pickup time and attempted to make up for the poor service with some coupons. I was happy with this resolution and picked the car up that evening.As soon as I pulled away, I noticed a very loud squealing from the engine compartment. I attempted to bring the vehicle back that night, but their service staff had gone home and they couldn't do anything until the next morning.I brought it back this morning (30 March 2011) and spoke with the service manager, Clay, who agreed to take the vehicle into service immediately, provide me a loaner, and "make it right" through an unspecified incentive or other option. I took the loaner and made it to work, at which time they called me back saying the squealing came from a belt (unrelated to the repair they performed) and they had replaced it for free. This was their way of "making it right" although the belt had never made a noise before I brought it in. Additionally, the "problem" belt had to be removed and put back on as part of the repair I originally took it in for, so they either caused the problem or completely overlooked it while doing the 2-day long repair I brought it in for.Clay offered no additional incentive to make up for the poor service and lost time I spent dealing with this issue. I have never written a review of any company or service until now. This was the single worst service experience I have had in any type of customer service environment. Not only have they lost my business forever, I will recommend anyone to avoid their service department. I have seen a few other reviews stating Five Star is simply out for your money and I agree. STAY AWAY FROM THEM.

Shrek0317

Mar 30, 2011

I brought my 2007 Titan in for 60,000 mile service, I was greeted with a smile and treated with geniune friendliness thoughout my experience. After car was in shop and inspected, advisor Tim, took me into shop to see truck on lift and pointed out a few items that needed attention, gave me a fair price and I left feeling safer in know they were looking out for my investment. Thanks Five Star!

ethomas13

Mar 29, 2011

We purchased a New Nissan Altima 3.5SR. We closed the deal on the car on March 19th 2011. We test drove the car and liked the Altima very much.We experience several problems during the purchasing process.1. We were told after we had agreeded to purchase the vehicle that the second set of keys and the owner's manual were missplaced. We were told to come Monday March 21st and the keys and the manual would be there for us to pick up. We had to make a second trip that same day to get the manual and the second set of keys. We had to wait until Saturday March 26th to get the Navigation System Manual.The Salesperson delivered the Navigation System Manual to our home.Eugene and Earnestine Walker

lcardona

Mar 29, 2011

I purchased my new car via the internet. It was pleasant to deal with Jodie Eakins which did what he could in order to get me a good deal. The rest of the staff was also friendly. There was no surprises when I went to sign the paperwork (although there was a "minor" mistake which they quickly corrected). They did offer me some add-ons, which I rejected, but didn't pressure me into buying them. I would recommend this dealership to others.

Lildurham

Mar 29, 2011

I had a very good visit with your dealship. The car salemen were very helpful in me getting my new car. Give me just what I need, I am really enjoying my new car, I have save on gas as well as comfort. It has everything that I need in it and more,thank you all very much.

bethstuerman

Mar 25, 2011

I found the dealership friendly, clean and inviting! The price and selection of vehicles was exceptional! The sales staff at Five Star Nissan was helpful and friendly. I will certainly recommend this dealership to friends and family who are considering car purchases.

pii103

Mar 25, 2011

Calvin was very friendly and informative about the Nissan I purchased. Although I feel I paid full price for the car with little incentives. I advise all ladies to take someone with you has buying experince. Overall a good dealership. Thanks Calvin Seabrook for your help. Love my car

verydusty

Mar 25, 2011

Thank you for your e-mail. My wife and I have always enjoyed Nissan products. My wife was in an accident and we needed a replacement car. Jodie was very helpful and we found the car we liked and we really do enjoy our purchase. The experience wasn't the best though. Due to a lot of medical bills, I have a lot of debt that makes my credit not that good. I expected h a higher rate and payments, but didn't expect a $1900 warranty thrown in. I thought it was the taxes as it wasn't really explained at the time. A couple days later as I was looking over the paperwork, i realized what it was and went in to see Mike. I really didn't want the extra warranty. That's why we by Nissans. They have great quality. Mike explained that it was being driven by the finance company. I really felt at this time we wouldn't get the loan if we didn't take the warranty. I didn't like that feeling. Mike did make a call ( I guess to someone in Nissan) about extending the warranty coverage from 72000 miles to 100,000 miles for the same price. As I felt if I didn't take the warranty I wouldn't get the car I took it as it obviously was a better deal but I end up paying $1900 more for the car and if I were able to find a better finance deal down the road, I would owe too much above the value to do it. I'm an honest, straight forward person. You had something I wanted and you had a price you were asking. I didn't try to get a better deal or ask for reductions or anything. A deals a deal, but the warranty thing just didn't settle right with me and since you ask, I thought i'd share that. I will buy Nissan again in the future, but I will probably go somewhere else because of this. Jodie is still great as he calls to see how we are doing. He reminds us that our first servicing is free and a free detail on the car. These are great things that are important, but I still have a sour taste from what i talked about. Thank you again for your e-mail.This is a response to Kyle Johnstons request to hear about my experience sent to Kyle on 31 Jan 2011 and never heard anything back from him which tells me that once a car is sold, there's not much customer service

Suess8600

Nov 24, 2010

Well I bought a 2010 altima from them over the phone with the knowledge of have tinted windows and alloy wheels well it was delieverd in dark without thoes thing and was promised to fix them, and never did then never got my extra key or paperwork or tag and the bank they got me through is asking for 1 st payment within 3 weeks and they were suppose to fix it and never did , since then the saleman Bruce quit with peoples 100$ referal money and is wanted by the law, I am now talking to Albany ga five star to get things taken care of, but would not recomened Warren Robbins store!!

lovetaz

Oct 23, 2010

I came in for a tire problem and my battery was going out. Tim Holcomb my service advisor, Terry French and Steve Zimmerman helped from the parts department for the best prices. Clay Holt and he cashier let me know exactly what I was paying for. I appreciate everyone that helped me with my service needs. I also spoke to a (Ken Church and Danny Davis) sales person about purchasing a new vehicle I just told them I wasn't interested at this time but I would come back to them when I need another one.

Clay0317

Oct 22, 2010

Tim takes great care of me each visit. Andy seems to go the extra mile to make make me leave happy every visit. Tim is the best and makes me happy. I originally purchased unit from Ken Church and Donnie Whiting they are complete gentlemen and seemed to spend extra time with me going above and beyond the call of duty.

lns0001

Oct 22, 2010

I purchased vehicle from ken church and got a great deal on my new car. it was like dealing with family. Ken reminded me of my dad. SINCE MY PURCHASE THE SERVICE HAS BEEN ACCEPTIONAL I DEAL WITH CLAY THE SERVICE MANAGER AND HE HAS REALLY DONE ME RIGHT. Always honest and fair pricing.

MichelleB

Oct 22, 2010

Every time i go in i'm met with a smile and the employees there are more then happy to help. I broke down on the side of the road one day and they actually came and helped me instead of just calling a tow truck. I wouldnt take my car anywhere else and i recommend them to everyone.

bulldog5711

Sep 29, 2010

I bought a Murano from Five Star Nissan off 96 in Kathleen. I paid $23,000 for it. I was told it went through their 180 point inspection and is in great condition. After about 25 days, I found out that the power steering hose is cracked and leaking. I told them about it and they basically said "tough luck" I then spoke with the service manager to get it fixed and they said it would cost roughly $650. They also said that is was on back order and that they had at least 3 muranos waiting for a hose right now. I asked them if they have so many problems with the hose, why didn't they check mine before they sold it to me? They had no response other than "sorry for your luck". So before I even make my first payment on this vehicle, I'm having to pay out $650 on repairs. To make matters worse, I checked the price of a hose online and it sales for around $200. So they are basically trying to hit me up for another $450. The whole place is full of crooks. My salesman was probably the most incompetent person in the building. DO NOT BUY FROM FIVE STAR NISSAN UNLESS YOU ARE LOOKING TO GET SCREWED OVER. I will never buy another vehicle from them.

Kenodog

Feb 21, 2010

Service department charged me $280 dollars to correct problems associated with a defective battery. I was getting my oil changed (not at dealer)when mechanic showed me that my battery was leaking acid and caving in on the top. Mechanic said that the battery could explode any minute and recommended that I replace the battery immediately. Left the oil change shop and went to an Auto Zone. As soon as the Auto Zone employee saw the battery he said the same thing as the oil change folks...except he recommended that I take it back to the dealership since the battery was clearly defective and the car was practically still new.Took car to dealership next day. They basically said that it was my fault for not bringing in the car for routine inspections at desiginated milage intervals. Said that the battery was no longer under warranty and refused to acknowledge that the battery was DEFECTIVE and could possibly explode. Servive department had no concern for the safety of my family. Their only concern was raping me to get as many $$$ as they could. I will not go back.

Roland Williams

Jun 25, 2009

bad dealership. gave my son-in-law bad deal - charged him 5,000.00 extra dollars for a truck and it wasn't even the actual truck he wanted. The one he wanted they said he could not afford but they jacked the price up on a 2005 - 5,000.00 dollars over the blue book value and sold him that one. They saw him coming and did a bait and switch on him. Never buy a car from these guys.