Used Cars for Sale at Flow Toyota of Statesville in Statesville, NC

CSS

Jul 30, 2016

Process was easy. Joe and Brandon were great to deal with. They got the exact car I wanted even though it wasn't one that was readily available from their lot.

Auto_Expert

May 10, 2016

I have owned a LOT of cars..more than many would believe. I have dealt with a ton of dealerships. Of all of them...this is the only one that I don't have anything but good things to say about them when describing them. Yes they're a dealership so they can be expensive but fact is...they're ALL expensive and if I have to give my hard earned money to one, I at least want to feel like they appreciate my business. And more importantly I don't want to go to a dealership and feel like I'm bothering them...which has happened many times at other dealerships (Randy Marion comes to mind). Every single person at Flow Toyota (a.k.a Toyota West) is pleasant and they actually want to help you. I have dealt with all areas of this dealership from sales, service, and even the bodyshop and each and every time they were top of the line. Heck they even serviced a non Toyota vehicle for me when the dealer who should have been servicing it didn't have time for me. Congratulations to these guys as being the ONLY dealership ever in my many years of dealership experience to get a full 5 stars overall from me. Like I said...a little pricey (as all dealerships are as far as I'm concerned)....but if I gotta give it to someone I choose them.

miamor123

Jun 23, 2015

Bought a used 2012 toyota camry.. great car and love it.. but not understanding why I could not get rugs for my car.. the price I'm paying for this car and come to find out after I got it home and took the paper out of the floor It had no rugs in it.. I've bought several used cars before and they all had rugs in them.. i have asked several times for rugs and they keep telling me they will find me some and 6 months later still no rugs...they don't live up to their *ding* warrenty either.. I'm paying all this extra money for the *top of the line* package but haven't got done right.. also when they tell you that they *detail* your car when you bring it in for oil changes and maintence..they need to rephrase that and be honest with customers and tell them they just run it threw the car wash!!!

LGaither

Jun 11, 2015

First time visiting Flow Toyota for servicing my 4Runner. I have always been Shawn Mays customer and I followed him from Hickory, because he is such an outstanding serviceman with great customer service skills. I was impressed with the service department and quality of care I received while there. I will continue to do my future business at Flow!!!!

Queenman

Jun 11, 2015

My husband and I just bought a car from Tevin Sherrill at Flow Toyata and he was awesome! The flow team were all friendly and helpful. Thanks Tevin

mrworx91

May 7, 2015

Extremely great service! 100% professional, trust worthy, and helpful group of people. Took care of the vehicle before delivery, exceeded my expectations. This is the best automotive experience I have ever had. I would recommend this dealership to anyone!

trevorh

Mar 16, 2015

The service department here is great. I was traveling from New Hampshire to North Carolina this past weekend and blew a tire on my Camry. Luckily I was directly next to the Exit that this dealership is off of. I threw the donut on my car and drove to the dealership. I was in a hurry and they treated me like i have bought and serviced my cars there for 30 years. They had my tire on within an hour and there service department was packed. I worked with Charlie Smith, he was extremley friendly and everybody else was as well. Thanks guys! Keep doing what you are doing!

selina689

Feb 28, 2015

My husband and I had an outstanding experience with the Flow Toyota personnel! We would definitely recommend them to anyone looking to buy a new or used vehicle!

PixiRN

Feb 24, 2015

The service is always fast & friendly! Although I live over 30 minutes from this facility, I always bring my Sequoia back here for maintenance. I would recommend anyone looking to buy a car to come here first!

Karen C

Jan 22, 2015

Salesman Joe Zahran was polite, informative and went out of his way to make sure every aspect of our purchase went smooth. It was a pleasure. Joe is an asset to your staff. Chris Haverstick was thorough, polite and expedited our financing without a hitch. Bravo! Todd Harkins is a real hands on and approachable GM. He went above and beyond to make sure we were completely satisfied before and after we had our new keys in our hand. Every car purchase experience should be this pleasant. Thank you to everyone involved! K&J Cleary

Morgan

Jan 1, 2015

Nick Means was professional, trustworthy, patient and could answer all of my questions. He was easy to talk to and got to know me and my interests. I immediately felt comfortable with him. After 15 years of owning a Camry, I was in the market for a Honda Accord. Nick took me on a test drive of a pre-owned Accord and then had me to drive a Camry for comparison. Nick allowed the sales process to happen by educating me on both vehicles and their options. I ultimately purchased the Camry because it ended up being the superior car in my opinion. The sales process was not forced and I never felt pressured. Nick was a pleasure to work with and I highly recommend him. Six months later and I'm still loving my Camry!

Morgan

Jan 1, 2015

Nick Means was professional, trustworthy, patient and could answer all of my questions. He was easy to talk to and got to know me and my interests. I immediately felt comfortable with him. After 15 years of owning a Camry, I was in the market for a Honda Accord. Nick took me on a test drive of a pre-owned Accord and then had me to drive a Camry for comparison. Nick allowed the sales process to happen by educating me on both vehicles and their options. I ultimately purchased the Camry because it ended up being the superior car in my opinion. The sales process was not forced and I never felt pressured. Nick was a pleasure to work with and I highly recommend him. Six months later and I'm still loving my Camry!

belisimo2

Dec 30, 2014

Brian Lines was the salesman for my "buy". I thoroughly enjoyed my experience with him and haven't laughed so much in years! I'm surprised that his name is not included with the other employees of FLOW. I would give him a 5-STAR rating as well as Cordell Hughes. They were very professional while maintaining the standard that Toyota, Inc. has set for all dealerships. Memorable experience!

4 Toyotas

Dec 12, 2014

We have a long history with Flow Toyota (formerly Toyota West), so the fact that we are repeat customers says a lot. The service is excellent and when they tell you something will take a certain amount of time, they are right on target. We have worked with Jerry Lambert on the last few car purchases and he is a really good guy who makes buying a car a seamless process.

Bill Sykes

Dec 12, 2014

Everyone I have dealt with in the organization is a pleasure to work with. From Joe Sckipp to Chris Haverstick, David Cardona and Todd Harkin were very professional and easy to deal with.

The Poteat's

Nov 22, 2014

Just purchased a brand new Toyota Tundra from Flow Toyota and can't express enough how pleased I was with the experience. I would definitely recommend you to go check these guys out for all your automotive needs.

apoteat

Nov 22, 2014

Just purchased a brand new Toyota Tundra from Flow Toyota and can't express enough how pleased I was with the experience. I would definitely recommend you to go check these guys out for all your automotive needs.

gregchan11

Nov 11, 2014

People at Flow Toyota of Statesville were friendly, no pressure to buy, honest, straight forward they all work hard getting us approve on our new Tundra. Our sale associate Jerry Lambert was very knowledgable-helpful the day before we purchase the truck I met Jerry I told him that my wife will stop by after work and take a look at the Silver Tundra XSP and would like to trade our BMW. That same day before I left the dealer Jerry move the truck up front waiting for us..Jerry and the team at Flow made our purchase came thru and have our paperwork ready the next day... Totally will recommend to family and friends ..

kelzac

Aug 29, 2014

The people at Flow Toyota made you feel like you were valued which is a plus. Our Salesman Andrew was very helpful and got us into our new car that fit what we were looking for. The entire team was great and made the process easy. Great customer service!

adonalds1

Aug 14, 2014

I am a Toyota person period. My first purchase was with Toyota West which is Flow Toyota nevertheless I had the same salesperson, Jerry Lambert and the Sales Manager Todd Hawkins as well as other staff that provided very good customer service.

yoana

Aug 3, 2014

Great Service provided by all staff this is the reason why I went back and bought my second car with them!John Mykins is the best sales person there I highly recommend them !Great prices and great customer service

Mayhew.brad

Aug 2, 2014

They worked hard for me to get the truck I wanted. Good communication throughout the deal. Brandon and Chris did everything they could to help me save money and still get what I wanted.

Piratefox2417

Jul 29, 2014

I recently leased a Camry on July 4th. My sales representative, Joe Z was a consummate professional and very courteous. He and Joe Sckipp worked out a deal I was very comfortable with.I value reliability and have returned to Toyota for my vehicle needs. I was so impressed with this dealerships' service, I just tradedin our 2014 Honda Odyssey Touring for a Toyota Sienna LE. Better value for less money!

Ben H

Jul 28, 2014

We stopped at Flow to look at a Highlander late on a Friday Evening. The wife picked one out and Brian was over the top as far a Sales personnel go. I was very happy with the Car and very happy with the whole experience

rooffixr

Jul 28, 2014

We stopped at Flow to look at a Highlander late on a Friday Evening. The wife picked one out and Brian was over the top as far a Sales personnel go. I was very happy with the Car and very happy with the whole experience.

greenwa

Jul 27, 2014

John Mykins and Mike Gurley were efficient, pleasant, knowledgeable. A pleasure to work with them in purchase of the '14 Prius. Remains my favorite Toyota dealership.

Bert Raymond Honeycutt

Jul 26, 2014

Excellent and friendly experience.no hassel price quote and no long wait to get approval of price quote.Wonderful explanation of car featues and great demonstraions of car's operating features.I am very pleased with my purchase of a Toyota Avalon.

oldtip

Jul 25, 2014

I have bought many Toyota's over the years from Toyota West. I am glad to see that the same great service and professionalism has carried over to Flow Toyota of Statesville. Jerry Lamberth and all the folks in the finance and service departments are great and attentive to my needs.

Kenneth Holsey

Jul 20, 2014

I bought a scion frs, the first car ive bought, so this was a new experience for me. My salesman was Andrew, he was very helpful and the whole process was simple and easy

avirovik

Jul 18, 2014

It was a very enjoyable experience. I was amazed how efficient and welcoming they were. They gave me a great deal on a Nissan Maxima.

majorf

Jul 15, 2014

Jerry Lambert was extremely helpful in my purchase of new RAV4. He took the time to explain all details. Best salesman, in a car dealership, I ever had. No, pressure, honest, direct, makes you feel like a friend not a customer. All personnel were friendly. Great Dealership. great salesman, Jerry Lambert.

majorf

Jul 15, 2014

Jerry Lambert was extremely helpful in my purchase of new RAV4. He took the time to explain all details. Best salesman, in a car dealership, I ever had. No, pressure, honest, direct, makes you feel like a friend not a customer. All personnel were friendly. Great Dealership. great salesman, Jerry Lambert.

Phepler

Jul 15, 2014

We enjoyed our recent purchase at Flow Toyota of Statesville. Everyone was so friendly and worked hard at getting the car we wanted. Shane Beck is a wonderful salesperson to work with. It was a pleasure.

ccollins1967

Jul 14, 2014

It was a great experience, no pushy high pressure sales tactics. Very fair price and great trade in value. I will definitely buy from Flow Toyota again.

Zubius

Jul 10, 2014

At no time did we ever feel pressured into buying. Shane, Son & Joe were very customer focused and vey appreciative of our business. We would recommend and do business with them again.

Zubius

Jul 10, 2014

At no time did we ever feel pressured into buying. Shane, Son & Joe were very customer focused and vey appreciative of our business. We would recommend and do business with them again.

rhondaej

Jul 8, 2014

Recently my mother returned a leased Camry and purchased a 2014 Camry. Jerry Lambert worked conscientiously with her and with me to secure my mother the best deal for her on a fixed income and to simplify the purchase process for her convenience. We appreciate the personal attention from Mr. Lambert and from Flow Toyota and would recommend them to others.

dorseymiller

Jul 5, 2014

The experience was pleasant and the people were very nice and supportive. I appreciated their honesty and we were made to feel comfortable and not pressured to buy.

whatworks

Jul 3, 2014

Got a great deal on my trade in and fair price on a pre - owned van. I hate the experience of buying a vehicle, but was impressed with their staff and ability to cut to the chase. I would recommend and do business with them again.

Bill Jeter

Jul 2, 2014

I would and will HIGHLY recommend Flow Toyota of Statesville, to anybody that is in need of a new or quality pre-owned vehicle. There commitment to satisfaction is simply second to none. Employee sales person and management team exceeds all standards of customer satisfaction. I have and will continue to purchase all of my vehicles from Flow, they are a great dealership and all of the employees there act as if you are the only customer at the facility no matter how many people are actually are there to be helped.

charleskaiser

Jul 2, 2014

Compared to the previous purchase of new cars from other manufacturers and dealerships, this experience was a pleasant, positive change. All of the Toyota personnel, especially Jerry Lambert, were friendly, courteous, and knowledgeable. The vehicle with our desired trim configuration and options was found and made available during our second visit to help us make our final decision to purchase the Avalon.

miaelise0830

Jul 2, 2014

I really enjoyed working with all three men while searching for me a new car. They worked really hard and got me out my old car and into a new Camry!! I will be back in 12 months to do it again!!! Thank you guys so much.

billjeter0518

Jul 1, 2014

I would and will HIGHLY recommend Flow Toyota of Statesville, to anybody that is in need of a new or quality pre-owned vehicle. There commitment to satisfaction is simply second to none. Employee sales person and management team exceeds all standards of customer satisfaction. I have and will continue to purchase all of my vehicles from Flow, they are a great dealership and all of the employees there act as if you are the only customer at the facility no matter how many people are actually are there to be helped.

Aharlieryder

Jun 30, 2014

Thank you to Brian Lines for taking your time with us...Everyone was very friendly...should have gotten a full tank of gas thou!

tjstikeleather

Jun 28, 2014

Chose Highlander over Enclave and Pathfinder. Toyota reliability is second to none. The quality of the ride and quietness in the cab is what sold us on the highlander, Our only regret was not ordering towing with the vehicle. 10 days after purchase my wife had an Accord pull out in front of her (taking my 11 yr old to school). She had to swerve into oncoming traffic and ended up doing a 360 before sliding to a stop. I am so thankful she was driving the Highlander. We just returned from a 1700 mile trip to Florida. 22 mpg. Very pleased with vehicle. TJ Stikeleather

2722

Jun 25, 2014

We have always been treated very well at the dealership. That's why we bought another car when we were just there to have another car serviced. Even people who were not involved with our latest transaction were more than eager to help. We like Shawn in the service dept. and Matt in the sales office.

tj

Jun 24, 2014

2014 Highlander purchase Chose Highlander over Enclave and Pathfinder. Toyota reliability is second to none. The quality of the ride and quietness in the cab is what sold us on the highlander, Our only regret was not ordering towing with the vehicle. 10 days after purchase my wife had an Accord pull out in front of her (taking my 11 yr old to school). She had to swerve into oncoming traffic and ended up doing a 360 before sliding to a stop. I am so thankful she was driving the Highlander. We just returned from a 1700 mile trip to Florida. 22 mpg. Very pleased with vehicle.

Jim

Jun 23, 2014

Trading Trucks My wife and I stopped in after visiting the Ford and Dodge dealers looking to possibly trade our 2004 Dodge Dakota. We didn't like the F150 or the 1500 Ram, because they were too tall at the sides, and the 4WD packages didn't exactly fit our vision for a long term value. As soon as we looked at the Tacoma, we knew the size was right. Russell made the deal work for our TRD Offroad. We are very pleased with the truck and our experience in the sales process.

jah62153

Jun 23, 2014

My wife and I stopped in after visiting the Ford and Dodge dealers looking to possibly trade our 2004 Dodge Dakota. We didn't like the F150 or the 1500 Ram, because they were too tall at the sides, and the 4WD packages didn't exactly fit our vision for a long term value. As soon as we looked at the Tacoma, we knew the size was right. Russell made the deal work for our TRD Offroad. We are very pleased with the truck and our experience in the sales process.

Chrisreddeck

Jun 21, 2014

Great folks, no games, straightforward and helpful. Great car buying experience with these guys, I would definitely go back here next time for another car.

kfox58

Jun 19, 2014

Went in to get my oil change and told them that the right front tire was still losing air, this had been going on for over 8 months, and they told me that it had a nail in it. (you mean they could not see this after bringing it in 3 different times?) So they put a new tire on it but I was told i really needed to put 2 cause it would not drive right. The car is a 2013. When I got ready to leave I notice it had a different brand of tire that they would have to wait 2 months for my brand to come in.So now I have 3 Bridgestones and 1 Michilan .Now what kind of service I have brought my car in other times and I am convinced that the service dept. really thinks women are stupid!!!!!!

weezer123

Jun 19, 2014

I first saw the 2014 Corolla when I drove my friends, Brandon and Jennifer Hefner to pick up their new Forerunner. I immediately fell in love. After a few weeks of looking at different cars, I ended back up at Flow Toyota. Nick was great, he took me on a test drive, showing me all the features and benefits of the automobile. Son, plugged in the numbers and gave me a test, to make sure I was who I said...which I passed! Not long after that I had a great deal on a car that I really was excited about driving!The next day, Chris reviewed all the information, got me hooked up with the extra protection to keep my investment in top condition, signed a few documents and I was on my way!Everyone worked hard to get me on the road in a timely fashion. A great experience.Thanks to my personal Toyota Team!Hope Ray

TDennard

Jun 12, 2014

Fantastic team went above and beyond to ensure all of my needs were met. The Flow Toyota vehicles are all priced to sell and very fairly priced. Everyone was extreme friendly - Nick kept lines of communication open with various requests and would follow up with me to ensure my requests had been taken care of. Mike in finance made what is usually a very drawn out and confusing process at other dealerships very timely and easy to understand.Great experience! Thank you!

bstone180

Jun 9, 2014

I was taking my brother to pick up his truck from the dealer. Brandon came up and asked if he could do anything to help me. I told him I wanted to trade my car in for a new or used one, but had to work in my budget as well. Smaller and better on gas than my old car. He showed me what was available in my price range and gave me details about the car. He then let me test drive the car and went over some of the features while driving around. After the test drive he finished giving me the information on the car. He was very knowledgeable about the vehicle and I was impressed by his whole demeanor. He was friendly and helpful and patient. He made me feel like I knew him and the others for a long time. It was my first time buying a car on my own and he made it so easy for me to make the decisions I needed. I found the whole staff at Flow Toyota very friendly and helpful. They're a great group of people there.

Danny Stewart

Jun 7, 2014

Leasing experience Our experience with this dealer & the salesman was great. I felt like I had known Matt for a long time. Also, he was & is a very nice & courteous young man. I would definitely recommend this dealership to anyone.

njlewis

Jun 7, 2014

Jerry is an excellent salesman. He is honest and looks out for your best interest. Mike in finance explained every thing clearly and made sure I understood. No one was pushy and the wait time was short.Great experience!

DannyRStewart

Jun 6, 2014

Our experience with this dealer & the salesman was great. I felt like I had known Matt for a long time. Also, he was & is a very nice & courteous young man. I would definitely recommend this dealership to anyone.

2hang

Jun 1, 2014

John was very knowledgeable about the brand new 2014 tundra 1794, and made sure we were taken care of throughout the entire purchasing processes. You don't find many dealership like how this one operates anymore. We highly recommend this location be the first stop, so you wouldn't waste their time elsewhere.

Satisfied

May 31, 2014

Pleasure to do business with The staff and experience was smooth and fast. No pressure to buy. Overall very satisfied with the purchase and hope that I get the same treatment after the sale.

daholshouser

May 30, 2014

The staff and experience was smooth and fast. No pressure to buy. Overall very satisfied with the purchase and hope that I get the same treatment after the sale.

stoney5459

May 26, 2014

I had a great experience there. Jose was very helpful without being pushy. Once I decided what I wanted Jose did everything he could to get me what I wanted. Cordell came and assisted Jose and he was also very helpful. The finance guy was helpful. All the employees we dealt with were very polite and courteous and helpful. I have never had that good of an experience at a car dealership. I would definitely recommend this dealership to other people. As matter of fact have already told my sister to go there and see if they help her. She asked if I would go with her and I said I would and have her talk to Jose.

Statesvegas

May 19, 2014

Went over to look at used 4Runners and left with a new one! Heck of a sales dept. Lol. But really, Russell did a tremendous job of giving us some great financial options on a new model. He printed all the options out on one easy to read spread sheet. Great price on the new model with a fair trade in value. I say give them a try. If your looking for a Toyota you won't be disappointed!

bouchard_t

May 16, 2014

My experience with Flow Toyota of Statesville was positive from the moment I arrived at the dealership and Russell met me on my way in and asked if he could help me. When I told him what I was interested in he proceeded to explain to me all of the available packages and features available and the differences between them. We then test drove a new 2014 Tacoma and I was very impressed with his knowledge of this vehicle. He explained all of the safety features in detail and by the test drive was over I felt like I knew everything there is to know about this vehicle. This positive experience continued in negotiating the price and all of the financing options that were available to me. I would definitely recommend this dealership for anyone in the market for a new vehicle.

billyedie59

May 12, 2014

My experience at Flow Toyota was one of the best. I have been there on other occasions and the experiences are always positive but this one was the best. The men that helped me were very helpful, informative, and respectful. I bought a new truck there, I built it the way I wanted it, and I am very satisfied with it. Every company should have people that care about their customers like Flow Toyota does. Keep up the good work!

epm777

May 12, 2014

I am a single female and the idea of buying a car is a little uncomfortable position for me. The very friendly and knowledgable team that is willing to go the extra mile to satisfy their customer made this a positive buying experience.

Stacy Shoemaker

May 12, 2014

I found the vehicle online. I knew what I wanted before I saw the vehicle. Brandon was a great sales rep. He didn't push me at all. He explained everything thoroughly and helped execute all paperwork so we wouldn't have to wait too long with our 5 year old. The management team, sales team, and finance people all were friendly and courteous of our family needs. This is our first EVER Toyota and so far we love it! We had a great experience and will recommend brandon and the team at flow again.

JCD1987

May 8, 2014

I recently purchased a new Scion from this dealership, I have to say i'm impressed with the quality of customer service i was given during my visits. I would recommend this dealership to anyone who enjoys friendly people and good customer service.

philhaigler

May 8, 2014

Jerry and the sales team at Toyota West, now Flow Toyota, along with the Service Department, have always made my visits an enjoyable experience. They are knowledgeable about their products, eager to give me top of the line service, and show that they appreciate my time and business.

Chris Dodson

May 7, 2014

Great Experience I recently purchased a new Scion from this dealership, I have to say i'm impressed with the quality of customer service i was given during my visits. I would recommend this dealership to anyone who enjoys friendly people and good customer service.

ltrinka

May 4, 2014

I already loved my Toyota Camy that I owned. The only thing that could be better is a Camry Hybrid. I did not know if I could afford to get into a new Camry Hybrid. My salesman, Russell showed me the car, went over options and helped me negotiate a price that would fit in my budget. Thank you Russell and the whole team at Toyota West. ( I named her Gracelyn) Since she is gray, graceful and her mom's name is Lyn.

jsmc

May 1, 2014

Toyota West made my recent purchase of a 2014 Camry a very satisfying experience. They all were all very professional and friendly. I received a good deal on my trade-in.

Jsmc7447

May 1, 2014

I always dread buying a new car, but Matt Groom at Toyota West in Statesville, NC made this a very pleasant experience. I purchased a 2014 Camry and I am very happy with it. Matt and the dealership gave me a good deal on my trade-in and were very professional and friendly. I would recommend Toyota West in Statesville, NC to everyone I know.

TameikaJoyner

May 1, 2014

I recently traded my 2013 Corolla for my new 2014 Camry and I love it!! I worked with Jerry Lambert as well as two other employees (sorry I can't remember their names) but everyone was SUPER NICE and helpful. I worked with Jerry with my 2013 Corolla and he was just as awesome this time. I left a cd in my car and he actually called me and told me he got it for me. That may not seem like a big deal to other people but it meant a lot to me. The fact that he called me before I called him to tell me about my cd spoke volumes. I LOVE dealing with Toyota West and Jerry Lambert!! I couldn't have asked for a better experience!!

tamidon93

May 1, 2014

I have never been to a dealership that had such friendly and "non pushy" employees. They did everything that they could to make our experience a good one. Told all of my friends! Great employees! Will recommend to everyone who will listen. Tami and Don Bishop

Lou

Apr 29, 2014

Great shopping experience. Knowledgeable sales people

stateworkerlou

Apr 29, 2014

Looking for used truck for use with RV. Saw truck on line. Upon visit met with Russell. He knew so much about truck. Bought it. Just what we were looking for and more. Thanks Russell.

jlynnas

Apr 24, 2014

1) Plan ahead. Save for your next car, even if you have to start years on advance of your purchase. The better your downpayment, the more choices and flexibility you will have on the day you decide to show up at the dealership! 2) Know what you want. Know what it costs. Know what your trade is worth. Know how much you want to pay, and if you get a loan, how much you are willing to pay each month. 3) Use the Toyota website and build your car. Build it several times, over several weeks, before you set foot on the dealer's lot. Build it several different ways, with different options. Understand what those options are, and if they are a part of a "package". Write down any questions you have and take them with you on the day you decide to go to the dealer. If you do your homework, you shouldn't have many questions. 4) When you build your car on the Toyota website, calculate your payments with various amounts down/trade, and don't let a dealer harass you into buying before you are within the parameters that you have set for yourself. And if a dealer DOES harass and pressure you to buy *now*, even if you have told them you are saving money and you're not ready to buy, walk away from that dealer and take your business elsewhere! (Go to Toyota West!)5) While you are building your car on the Toyota website, pay attention to manufacturer and dealer specials found on the website and watch for TV and radio spots advertising specials. If you're seeing and hearing an uptick in specials, there's a reason, and it is sometimes this: 6) Did the manufacturer just introduce next year's model? If so, there'll be some lot-clearing special offers on the way. Pay attention.7) If you have to drive a little farther, or drive past a different dealership, to get to a dealership that treats you with a cordial and welcoming respect, do it. It's worth the gas and the time. I did all of these things, and I drove a little farther, to purchase my car from Toyota West in Statesville. I would - and will - recommend this dealership to anyone who is interested in a Toyota, or a Scion. It was the best car purchasing experience I have ever had. Hands down. Great job Shane, Mike, Son and Toyota West! Thank you for your great customer service!

pruitt84

Apr 21, 2014

Jerry was great to work with. He kept us informed through the entire process of buying a new car. He was honest and upfront throughout. He got us what we wanted at a price we were comfortable with. Thanks Jerry

tshort1

Apr 21, 2014

my sales experiences was painless and done very quick. every one i delt with was easy to deal with. i hope that the service will also will be the same.

Greg

Apr 17, 2014

Jerry Lambert was very knowledgeable and helpful throughout the entire process! Thanks you Jerry!

brmayberry

Apr 13, 2014

They were professional and friendly. They answered all of my questions and bent over backwards to help me. For example my trade in broke down and they had it towed to the dealership.

janhat

Apr 12, 2014

Russell Seward was very friendly and informative throughout our visit. It was a pleasure to work with him on our purchase. This dealership is very lucky to have him in their employ.

Beth2014

Apr 4, 2014

Best Dealership in NC I went to this dealership and not only found the truck I wanted, but the price was right as well. All of the people there are very nice, and Jerry Lambert was the best. We will be returning to Toyota West in Statesville for our next purchase, and I recommend everyone go here as well. Thank you Jerry Lambert for all your help, and making this a great experience. Beth Pond Cleveland NC

alexandervang

Apr 4, 2014

These guys were a lot of help and easy to talk to. Highly recommend people who wants to buy a car to check them out. Thank you John Mykins and Mike Gurley for the wonderful experience.

Beth2014

Apr 4, 2014

I went to this dealership and not only found the truck I wanted, but the price was right as well. All of the people there are very nice, and Jerry Lambert was the best. We will be returning to Toyota West in Statesville for our next purchase, and I recommend everyone go here as well. Thank you Jerry Lambert for all your help, and making this a great experience.Beth PondCleveland NC

landcruiser1

Apr 4, 2014

I had a great experience. I received a fair price on my trade in and a good price on my new vehicle. Brandon is a very personable salesman and my son and I enjoyed meeting/working with him. We are still in the market for a car for him and the Camry is still on our list.

RayMarion

Apr 4, 2014

We had a very good experience at Toyota West. We were looking for a vehicle easier to get in and out of. The Rav4 was just right for us. Thank you Shane Beck.

nancerp

Mar 31, 2014

Very good experience from start to finish. We visited Toyota West just to get an idea of the options we'd want on our Sienna. Shane was very friendly and helpful, and gave us plenty of time to check out a Sienna and take it for a test drive. He appreciated we were just there to look the car over but made us a very good deal before we left, which got us thinking more seriously about a purchase. The next day, Shane and I spoke several times, and he was able to offer further reductions in price. The negotiation process is always stressful for me, but Shane was helpful and straightforward during this process as well. I felt like he and Joe Sckipp went above and beyond to get the "out the door" price on the Sienna into a range that seemed reasonable to us based on the research I'd done. Once we settled on a price, Shane was also able to provide information on financing over the phone. He also had the van cleaned up that afternoon, so that the signing process went quickly and smoothly when we arrived at the dealership that evening. Mike Gurley helped with this process as well by taking us quickly through the financial paperwork. Shane then took the time to get my wife's phone paired with our new van.We have not purchased a new vehicle since 2002, and that was from a Toyota dealership in Virginia. The experience this time around was much, much better. We would definitely recommend Shane, and Toyota West in general, to anyone shopping for a new Toyota.

Thomas

Mar 24, 2014

The overall car purchasing experience is usually a stressful, long, exhausting event. But, dealing with salespersons such as Shane Beck, one can approach the day with a sense of relaxation. Mr. Beck takes his time to get to know the person before the wallet, therefore, creating a much more relaxed atmosphere. I would consider Mr. Beck more of a friend rather than a pushy salesman, I have purchased two vehicles with Shane leading the way and will most definately seek him out first in my future dealings with Toyota West of Statesville, N.C.

johnpaul40

Mar 24, 2014

My whole experience with Toyota west was great.Got the exact truck I wanted,more for my trade than I expected,a great interest rate and great deal on my new truck! I would recommend Toyota west to anyone! Ask for shane.

lnmiller89

Mar 24, 2014

Always a great experience working with Shane. He treats us like family.Thank you Shane! This was our ninth purchase from Toyota West. Everyone is always friendly and helpful.

tstinne

Mar 24, 2014

The overall car purchasing experience is usually a stressful, long, exhausting event. But, dealing with salespersons such as Shane Beck, one can approach the day with a sense of relaxation. Mr. Beck takes his time to get to know the person before the wallet, therefore, creating a much more relaxed atmosphere. I would consider Mr. Beck more of a friend rather than a pushy salesman, I have purchased two vehicles with Shane leading the way and will most definately seek him out first in my future dealings with Toyota West of Statesville, N.C.

as18

Mar 18, 2014

Consistently excellent dealership. Have been a repeat customer for nearly 30 years. Very courteous and professional group.Sales and service always excellent. Would not consider buying a Toyota anywhere else.

owllady24

Mar 15, 2014

Great people to deal with, I would send my friends and family there. also service department very efficient everyone there was very professional and friendly.

stameysm

Mar 11, 2014

I would definitely recommend this dealership. I was greeted as soon as I got out of my car. Never felt pressure and was in my new car in a very short time.

jchal

Mar 8, 2014

My experience at this dealership was the most enjoyable & easiest I have ever had purchasing a car at any dealership. All the employees I dealt with were very professional & knowledgeable regarding the cars & purchasing process.I wouldn't hesitate to recommend this dealership to anyone I know.Jim Chalfant

amber06

Mar 7, 2014

Our experience with Toyota West was a very good one from the moment that we arrived at the dealership to the completion of the sales paperwork. We were treated with respect by all the employees. We were particularly satisfied with the speed of the purchase. We have bought vehicles from other dealerships and were annoyed with them because of the haggling about the price, trade-in, and time-consuming transactions. Our daughter bought a Toyota several years ago and it is still in great condition. We would definitely recommend Toyota West to friends and family. Thank you Toyota West for this great car purchase.

dnowa

Mar 7, 2014

Brandon did a great job as usual. Always friendly and helpful. This is our second car from him he was as nice as ever. Would recomend him highly.

JimRapier

Mar 3, 2014

They were fair with the price and no pressure sales. Everything went well and smoothly. Very pleased. The dealership was very clean and comfortable to buy a car.

macfiesgirl

Feb 27, 2014

Russell took great care of us! This is our second vehicle purchase with him. The staff is very friendly and accommodated to us and our little girl. Way to go Toyota west!

rcolema

Feb 27, 2014

Jerry was sincere, cordial and helpful . . . not pushy or overbearing. Joe was direct and creative and made the sale with the car/pricing combination he came up with . . . We would not have been able to purchase the Prius without this, and have forgiven him for being a Yankee fan. Mike Gurley was competent and helpful in working with the financial part of the sale. Better communication between Jerry/Joe and Mike on the timing of the payment would have eliminated confusion at the end. We are very happy with our purchase of a Prius 2 from Toyota West.

Judy

Feb 24, 2014

I have always valued John's knowdledge and honesty he has shone me when interested in buying wheather for me, family member or friend. I would not work with anyone other than John if he is still at the Dealership.

Owilliams

Feb 15, 2014

John Mykins did great job servicing my needs for the type of car I needed on the day of purchase. Young man was very professional, courteous , and hard driven to get a deal done. I would recommend John and Toyata west to anyone to come by and buy a new or used car from him and dealership. Great job John in sale. My son loves the car,

Stephanie L

Feb 15, 2014

I had a great experience! Russell was very helpful, I would recommend Toyota West to anyone. I would definitely buy my next car from there,

Toyota West fan

Feb 5, 2014

Thanks to Toyota West for their great service. The salesmen are very friendly and not pushy. I love my Toyota.

123floor

Feb 5, 2014

Nick was very friendly and not pushy. My day started with the service department who were very friendly and helpful and ended with the purchase of a new car. I feel very satisfied and love my new car.

cmpfs

Feb 3, 2014

Great location and nice store to visit. Clean and modern facility. Easy to find just off of Interstate 77. Located next to the Outback steakhouse and Marriott Courtyard

Lakeita

Feb 1, 2014

I was looking to upgrade to a new Camry and John Mykins was very helpful in this process and helped me get into a new Camry that I love! When I arrived on the dealership John welcomed me at my car and when I went inside Son was standing there to speak and open the door for me. I sat down briefly with John to review paperwork and I was ready to see Chris the finance manager very shortly. Chris went over my papers with me before I signed any of them and that was nice. Thanks Toyota West!!

byrdlady20

Feb 1, 2014

I was looking to upgrade to a new Camry and John Mykins was very helpful in this process and helped me get into a new Camry that I love! When I arrived on the dealership John welcomed me at my car and when I went inside Son was standing there to speak and open the door for me. I sat down briefly with John to review paperwork and I was ready to see Chris the finance manager very shortly. Chris went over my papers with me before I signed any of them and that was nice. Thanks Toyota West!!

rava4

Jan 31, 2014

No high pressure to buy. Sales personnel were knowledge of the company and the various products presented. Listened to our interests andresponded accordingly. Our questions were answered in a througher, timely, and professional manner.

Brf1941

Jan 30, 2014

We were greeted in the lot of Toyota West by Mr. Cody Gray. We were going to buy a new 2014 Toyota Highlander because our 2013 had been totaled. Mr. Gray listened to our needs and immediately found us a car and demonstrated the features. He was knowledgable of the vehicle and was never pushy in his sales manner. He called on the sales manager to talk price on the car and we feel that we got a satisfactory price .The entire process of buying the vehicle was quick and all employees at the dealership were friendly and helpful.

CindyGray

Jan 23, 2014

I was very pleased with the service at Toyota West. Everyone was very nice and helpful. The paperwork went smoothly and I was driving away in my car before I knew it.

denmb

Jan 21, 2014

I came in for an oil change and inspection for my Toyota Camry. I had a promotion to where they were to check and top off fluids and use a higher quality oil. They refused to do it. When the car came back and was supposedly finished there was grease on the inside floor panel of my car. It took them about 15 minutes to get it off because it was a large area that was dirty. Shortly after the service I was sent a coupon for a premium car cleaning. I made an appointment and brought my car in for the premium complimentary cleaning for my vehicle. I went to get in the car and again grease on the inside panel, however it was a smaller area this time. I brought the attention to an employee who asked if she could help me with something. The women came out to inspect. I then notice the car was still dirty but wet and the inside hadn't been vacuumed. The woman then went back to get a cleaner to remove the grease.When she came back out to clean the grease, I again questioned the quality I received on my car cleaning and the poor job that was done. Her response was that she had asked and the response she got was "you didn't pay for it". WOW!!! My response was this, I was given a coupon for a premium car cleaning and because of that I deserve a Half xxx job and more grease in my car? I also discovered a couple months later there was no oil in my car when it was checked. Fortunately I had not gone on any trips or even put nearly the amount of miles that was expected to the next oil change. So what did they really do? Was there an actual oil change or did they not put in enough oil? This business is not honest or trustworthy. Do not risk going to Toyota West and risk high priced shady service.

Bonnieparson1

Jan 16, 2014

I found the experience fairly painless as far as dealing with transferring a vehicle..but it was the usual mounds of paperwork. Overall I would rate it as fast and expdient as could be expected.

Lhilton

Jan 16, 2014

Friendly,knowledgable staff.willing to work extra to help us get what we wanted. Able to answer our questions. Most of all Mr.Eggett was honest and straight forward on his information.He has be to be the most personable salesperson I have ever purchased a vehicle from. I would go directly back to him for any other purchase.they were very cooperative and patient in working on our time line of purchase.

hendren62

Jan 15, 2014

I appreciated everyone at the dealership that I dealt with. The price was good . The problem I have with the way the deal was done. I did not find out until after the paperwork was signed and the deal was done that there was only one key to this vehicle. I thought well I can probally get a plain key made for a couple of dollars but when I came back the next day to give them my vehicle title I stopped by the parts department and asked about a key and they said it would be 106 dollars. This is just a bad business practice in my opinion. This leaves a bad taste in my mouth.

CrystalMichelle

Jan 13, 2014

Great experience at Toyota West in Statesville. My sister came with my the day of the purchase and I have been on many car lots and have been treated badly because I was a woman. Treated like I didn't know what I was doing. This did not happen at Toyota West. I was treated with the upmost respect by everyone at your dealership. Everyone very helpful and knowledgeable. I will continue to purchase my future cars here and recommend Toyota West to my friends. Thanks!

Appfan

Jan 12, 2014

I found the salesman to very friendly and helpful. It was raining and he brought several vehicles under the front area for me to see. Everyone at the dealership were great and willing to make a deal.

tgorney

Jan 11, 2014

It was nice dealing with Cody Gray because he did not try to sell us a car that was out of our price range. He was very quick to find us three vehicles to look at in the price range and style we were looking for.

dhgatorlee

Jan 8, 2014

The salesman, David Cardona did an excellent job during the automobile purchase experience. This is the third car that I have purchased from Toyota West of Statesville. David Cardona was the salesman on my last two new car purchases. David and the rest of the sales team treated me and my brother with courtesy and respect during the new car purchase. The salesmen at the dealership were friendly during the experience. The purchase process went smoothly and everything was explained during the process. The whole new car buying process went well and was a hassle free experience, which was a relief not to have problems. All in all I was very satisfied with the salesman (David Cardona) and the Finance Director ( Mike Gurley) and the way they professionally handled the new car buying experience. I would highly recommend Toyota West and the employees to anyone who was interested in buying a new car.

Alicia

Jan 7, 2014

This was my first time buying a new car. I had previously gone to another dealership and was not pleased with the service that I recieved. As soon as I came to Toyota West I had the best service possible. They found the perfect car for me, also at the perfect price, and gave me a VERY fair trade-in. I would recommend anyone that I know looking to buy a new car to go to Toyota West. You will not be unsatisfied with the service. If they don't have what you are looking for I know they will find it, as they did for me.

Adrian

Jan 6, 2014

John was very professional and informative about the vehicle we looked at. There was no high pressure to purchase which made it nice dealing with him.

Eagle

Jan 6, 2014

Jose Bonilla deserves the best rating possible. This is because he was very kind, attentive and knowledgeable about the products we compared. He never pushed the car onto us, and guaranteed a great deal regarding the price. Therefore, we bought the car! Thank you Jose!!

aliciaj88

Jan 6, 2014

This was my first time buying a new car. I had previously gone to another dealership and was not pleased with the service that I recieved. As soon as I came to Toyota West I had the best service possible. They found the perfect car for me, also at the perfect price, and gave me a VERY fair trade-in. I would recommend anyone that I know looking to buy a new car to go to Toyota West. You will not be unsatisfied with the service. If they don't have what you are looking for I know they will find it, as they did for me.

awarner8546

Jan 6, 2014

John was very professional and informative about the vehicle we looked at. There was no high pressure to purchase which made it nice dealing with him.

Fatrat300

Jan 6, 2014

Expert people very friendly knowledgable Shane was an absolute great salesman didn't pressure me or my wife dealership was excellent and I will recommend them to anyone!!!!!

jessicaeagle900

Jan 6, 2014

Jose Bonilla deserves the best rating possible. This is because he was very kind, attentive and knowledgeable about the products we compared. He never pushed the car onto us, and guaranteed a great deal regarding the price. Therefore, we bought the car! Thank you Jose!!

Marvshaputts

Jan 6, 2014

All I can say is that it was an excellent experience as soon as I walked onto the property when I purchased my new truck. The professionalism deserves acknowledgement!!

my1115ja

Jan 6, 2014

This is the 4th car we have purchased from here and as always everyone was very helpful, friendly and easy to to work with. I would definitely recommend buying a car here.

jamiefortner

Jan 5, 2014

Our visit to Toyota West in Statesville was excellent. Nick Means and Joe Sckipp did a fantastic job with helping us find the care we wanted and making sure we left the dealership satisfied with not only our purchase, but our monthly payment was where we wanted it. Chris Haverstick also did a good job in the financing department. We will definitely be back if we make another purchase.

Linda Smith

Jan 4, 2014

Everyone we encountered was very pleasant and very helpful. We will be making a return trip soon to have other questions asked. We did not have enough time at the purchase, but that was our fault, as we had to get to work. We would recommend this experience to anyone.

Gomer1

Jan 4, 2014

Our experience was very good. Salesforce seem to be very knowledgeable and courteous. Would suggest them to any of my friends or family. Overall a great experience.

roustabout5

Jan 4, 2014

Everyone we encountered was very pleasant and very helpful. We will be making a return trip soon to have other questions asked. We did not have enough time at the purchase, but that was our fault, as we had to get to work. We would recommend this experience to anyone.

brendaetter

Jan 2, 2014

This is my second perchase from Brandon and always very helpful and has great personality. In fact everyone that you see at the dealership is very friendly and profesional. Great place to purchase a vehicle from!!

Buttons114

Jan 1, 2014

From My initial Internet experience with Brenda Killian at Toyota West setting up a test drive and appointment with Cordell & Randy to all the actions required to purchase My 2014 Corolla S I can't think of any negatives to discuss. When they didn't have the Red Corolla I was looking for it was only a matter of minutes until they had one located and assured me it was on it's way. They assigned me a pick-up time the next day and when I arrived there it sat ready to go. This is my 3rd dealings with Toyota West for a new car and not one bad experience to this day. Their Service Department has been equally as enjoyable to work with.

dianefhoneycutt

Dec 31, 2013

Very friendly everyone worked to make the desl work. Everone from sales to finance was excellent. Will be a return customer. Great reception when first arrived

thebeanman

Dec 30, 2013

I am a repeat customer. I enjoy the product and the service is great.As a retail business owner myself, I like the "direct" approach as to the trade vehicle value and the new vehicle value.That is why I buy new vehicles from this dealership.

BPENDERGRASS

Dec 24, 2013

I am very happy with my recent purchase. Zachary was very friendly and patient with me while finding a car I liked and within my price range. I enjoyed working with him and would recommend him and the dealership to anyone looking for a used or new vehicle. Chris helped with the financing and took care of all our concerns.

Cherylf

Dec 22, 2013

Our experience at Toyota West was very enjoyable. We purchased our 2014 Toyota in Dec just before Christmas. The employees were getting ready to celebrate the Holiday with a beautiful buffet lunch and management even invited us to join them. My husband and I felt like we were part of the Toyota family. Very friendly and heart warming people.

Dtbbusch72

Dec 17, 2013

Jose did a great job as a salesman. He was courteous and was quick to answer any questions I had about the car. Awesome job!

cw34410

Dec 16, 2013

Very good dealership and sales person David Cardona I would recommend the dealership to family and couldn't have a better sales person to deal with.

mariagonzalez4

Dec 13, 2013

It was a great experience everybody is always nice to you wether you purchase a new vehicle or not. David Cardona was really nice and helpful with the purchase. He always had an answer to all my questions and made me feel comfortable with my purchase. Chris Carter made the finance easy enough for me to understand and took the time to explain everything.Overall I enjoyed working with David and Chris:)

lnmiller89

Dec 8, 2013

I gave all 5's because Shane has helped us so much and is always friendly and professional. He makes sure his customers are taken care of and satisfied. Thanks Shane.

Crimson Storm

Dec 5, 2013

Jose greeted me as soon as I stepped out onto the parking lot! I had gone to get a car I had seen online but it was no longer available. Jose led me to this car once I informed him of my price range. It is perfect for me! He was really friendly and made sure both myself and my parents were well looked after! He understood how important it was for my father to review the car since it had 74,000 miles on it and although the deal was good I wanted to make certain it would be worth it.

seagority

Dec 5, 2013

Jose greeted me as soon as I stepped out onto the parking lot! I had gone to get a car I had seen online but it was no longer available. Jose led me to this car once I informed him of my price range. It is perfect for me! He was really friendly and made sure both myself and my parents were well looked after! He understood how important it was for my father to review the car since it had 74,000 miles on it and although the deal was good I wanted to make certain it would be worth it.

Blackshark86

Nov 30, 2013

I had a great experience at toyota west. No trouble at all it made first time car buying a piece of cake i recommend this dealership to everyone.

glwilk

Nov 26, 2013

Everyone at the dealer was professional and friendly. They made purchasing a new car very easy. Most impressed with everything about Toyota West! I felt actually knew about my car when I left the dealership. Jerry was very patient while answering all our questions. A super experience.

embryant

Nov 25, 2013

I have worked in the dealership business myself and I cannot stand going to buy a new car. I told Shane when we arrived that I new what I wanted for my trade and what I was willing to pay for the car I was buying. I also told him he had one hour as I was not going to haggle back and forth over this. I was in and out in about an hour and a half which to me was great. Shane went out of his way to make sure we were well taken care of and he is a great salesman. I would highly recommend him to my friends.

tamaraeckles3

Nov 25, 2013

This would be the 3rd car that I purchased from this dealership/ John Mykins. He was so helpful and friendly to us all three times. The service there is also fast and friendly. I referred this dealer once and I would do it again!!!!!!!!!!!

vickie7336

Nov 25, 2013

Looking for a RAV4 and found one there. John was not pushy and let us leave to pray on the deal. Returned next week to buy.

tanyacomer

Nov 23, 2013

I had a great experience with Toyota West and Jerry Lambert. Everyone is very friendly, and jerry made sure All my questions were answered.Highly recommend!

lindawilson2

Nov 23, 2013

In 2007 we purchased a Rav-4 and we just loved it.....and the dealership....so we made a return visit when we wanted to trade it in for a Highlander this time. So, we are repeat customers and probably will be again when we need another Toyota.....I sing Toyota's praises to everyone I know and can't beat the customer service. As someone who sells advertising and deals with customers, I appreciate the effort to make the customer happy and have them return over & over. That is a secret that seems to be lost to many companies - most who go out of business. We are happy to see that Toyota West understands this concept....

chargal107

Nov 21, 2013

I gave all 5s rating because they deserve it! i have a great car buying experience. I honestly thought that CarMax was the best in auto sales until I stepped onto this dealership's lot. Yes I drove almost an hour to come get a deal, but it was worth it! David and Cordell were the best! Continue doing what you do! Cordell is so great! He did the best that he could to get me the best APR. I will tell everyone I know about my good experience with this dealership.Kandisfrom Charlotte, NC

dsbeach

Nov 20, 2013

Jerry and Cordell are great to work with - very courteous and professional. Also, the paperwork and cars were ready when we came to pick up, which saved us all time. Love my new Avalon.

joshprimm

Nov 4, 2013

As soon as I got out my car I was greeted my a nice non pushy sales person who showed my every truck on the lot. Showed my all the different options and showed my which truck would be best for I needed. He told he the differences in the other competitors and where this is the best truck for the money. I have had the car for about 4 days now and I love the truck. The gas mileage isn't that great but I can tell this truck is quality and should last for years and years

Tacoma Owner

Nov 1, 2013

I had business to attend to at my workplace and decided to stop since it was on my way home. We pulled into the customer parking lot and was warmly & friendly greeted by Jose Bonilla. He was great and explained any questions we had, and insisted that we take as much time necessary to shop the vehicles. He was very helpful in helping us pinpoint exactly what we were looking for and didn't try to persuade us out of anything that we said we wanted. Test Driving was fine and the negotiations were quick and didn't require haggling. My wife and I were treated wonderfully and consistently offered refreshments when we were waiting for paperwork or other items to be taking care of during the transaction. Toyota West is the best dealership to buy your new / used Toyota.

RMWALKERWALKER

Nov 1, 2013

We purchased a 2013 Highlander. This is the 3rd vehicle we have purchased from Toyota West. Our sales consultant was Jerry Lambert for this sale and the previous sale last year. (the first sales consultant we purchased from was Chris Haverstick who is now the finance manager). This dealership is by far the "BEST DEALERSHIP" we have ever dealt with. We would and have recommended Toyota West to all friends and family. IF YOU WANT THE BEST GO TO "TOYOTA WEST"!!!

vernbv

Oct 29, 2013

Jerry is one of the best car salesman we have ever communicated with. He is the primary reason along with they do what they said they would in getting a car for us like we wanted. Jerry is the best. We have given the ratings because of their performance and the salesman Jerry accurate information given to usVern & Donna Voss

EEHILL

Oct 27, 2013

THIS WAS MY FIRST TIME DEALING WITH TOYOTA WEST, THE STAFF WAS VERY FRIENDLY AND HELPFUL. I WAS LOOKING AT A USED TOYOTA TACOMA THAT THEY ADVERTISED IN AUTO TRADER THIS VEHICLE WAS CLEAN AND MET ALL MY EXPECTATIONS. RANDY SALTER AND OTHERS WORKED WITH US TO MEET OUR PRICE IN OUR RANGE. I WOULD RECOMMEND THIS DEALER AND RETURN WHEN IN NEED OF ANOTHER VEHICLE.

Smittay

Oct 26, 2013

We went in to see the the 2014 Toyota Corolla and ended up with such an excellent deal we drove off in the car we wanted. Brandon was very informed even on the redesigned Corolla. We will definitely be back.

June Pharr

Oct 24, 2013

Shane Beck was the reason that I went back to Toyota West, he is very pleasant to work with. This was my second vehicle purchase that Shane helped me with. Both times he was very eager to make sure that I was well taken care of and that I was pleased with the vehicle that I purchased. He never pushed anything other than what I wanted and didn't make me feel like I didn't know what I was doing. I will go back to Toyota West for my next vehicle purchase. Hopefully Shane will still be there. He is an asset to Toyota West!

friendlyfred

Oct 24, 2013

Everyone we met was friendly, accomodating and very professional. There was no pressure to buy and noconfrontation whatsoever. Have delt with dealers before that were very aggressive and argumentive. Notso with Randy Salter.

jpharr

Oct 24, 2013

Shane Beck was the reason that I went back to Toyota West, he is very pleasant to work with. This was my second vehicle purchase that Shane helped me with. Both times he was very eager to make sure that I was well taken care of and that I was pleased with the vehicle that I purchased. He never pushed anything other than what I wanted and didn't make me feel like I didn't know what I was doing. I will go back to Toyota West for my next vehicle purchase. Hopefully Shane will still be there. He is an asset to Toyota West!

jadat101

Oct 17, 2013

Because Kent was awesome and we love our truck! He did an outstanding job helping us pick what was best for our money. We are satisfied!

jonter

Oct 17, 2013

We have been dealing with Toyota West and Jerry Lambert for 10 plus years. WE have always had a great experience and have never been pressured to buy. Jerry has sold us our last 4 cars and we have always had a very pleasant experience working with him. He been very trustworthy and we have always been very pleased with the deals we have received from him and the sales staff at Toyota West. I have also been very happy with their service department . Chuck Robertson the manager and Tom Post are most cooperative when servicing our vehicles. We will continue to use and recommend Toyota West to all are friends .John & Terrie Grimes

Pennykale

Oct 17, 2013

I enjoy working with Randy. He was very professional. Todd also was very helpful! I would go again and I am sure I will! I love my Camry.

robroy14

Oct 14, 2013

We had a great experience at Toyota West with Brandon. Very knowledgeable about the vehicle we purchased. Never once felt like we were being pushed to purchase. He did a great job helping us weigh through pros and cons of the 2 vehicles we were considering from Toyota and finally settle on the best vehicle for us.They were extremely fair with our trade-in. I showed up pre-approved for a new car loan through a bank with what I consider an extremely good rate. Only to be pleasantly surprised to see that they were able to save me another 1/2 point on my loan.This is the second vehicle we have purchased from Toyota West and with the way we have been treated both times, we will be back!!

Tina

Oct 8, 2013

I visited Toyota West for an oil change and inspection on my 1999 Toyota Camry. I figured it would be a 30 minute waiting period. So I strolled to the Show room floor and ask Chris Haverstick if someone could show me the new Camrys. Chris then introduced me to Randy Salter. Randy was very pleasant, professional and demonstrated excellent customer service skills. With Randys assistance, I drove home a 2014 Camry. I thoroughly enjoyed conducting business with Randy Salter and the Toyota West Sales Team.

toverby1965

Oct 8, 2013

I visited Toyota West for an oil change and inspection on my 1999 Toyota Camry. I figured it would be a 30 minute waiting period. So I strolled to the Show room floor and ask Chris Haverstick if someone could show me the new Camrys. Chris then introduced me to Randy Salter. Randy was very pleasant, professional and demonstrated excellent customer service skills. With Randys assistance, I drove home a 2014 Camry. I thoroughly enjoyed conducting business with Randy Salter and the Toyota West Sales Team.

Afschinaman

Oct 7, 2013

We were approached with a friendly salesperson. He took his time showing various cars and we didn't feel rushed. We test drove 2 vehicles and felt comfortable. We really liked the Camry Hybrid compared to the regular Camry (which we owned for 7-1/2 yrs). Couldn't get over the difference in the feel, so the hybrid was for us since we do more city driving than highway. Thanks for the great service.

my1115ja

Oct 4, 2013

The receptionist had David ready to assist us as soon as we arrived there. He was very helpful, and everyone we dealt with was very friendly.

WendyH

Oct 3, 2013

We have dealt with Toyota West for years now. We feel that these guys(Joe Sckipp, Chris Haverstick, and John Mykins) are our friends and that they will give us the best deal possible. They also helped us find exactly what we needed. We will continue to do business with Toyota West because of the quality of the vehicles we've purchased and the friendliness of the employees.

cbcofstatesville

Oct 3, 2013

We have dealt with Toyota West for years now. We feel that these guys(Joe Sckipp, Chris Haverstick, and John Mykins) are our friends and that they will give us the best deal possible. They also helped us find exactly what we needed. We will continue to do business with Toyota West because of the quality of the vehicles we've purchased and the friendliness of the employees.

DaveGaus

Sep 30, 2013

David Cordona was my salesperson and greeted me with a smiling face. He listened carefully and provided answersfor any and all questions I had with confidence. The overall sales experience was not one we have grown to expect from car dealers. In this case, the process from start to finish was enjoyable and without stress.Great job David Cordona & Toyota West!!

Kswope

Sep 30, 2013

John Mykins was an awesome salesman. He was very professional and at the same time very friendly and personable. We felt like he tried hard to get us a good and fair price. I am very happy with my new Rav!

FayeMyers

Sep 24, 2013

My name is Faye Myers and I purchased a new 2013 Toyota, my daughter Brandy purchased a new 2013 Toyota, and my granddaughter Kaithlyn purchased a 2012 Toyota. It was a great experience for all three of us and we credit our wonderful car salesman, Randy Salter. He made it a nice experience. Usually, buying a car can be a horrific experience and Randy made it a nice experience. He helped us find what we wanted and what we could afford in a car and especially keeping the car payments where we felt comfortable. He and the other gentlemen I worked with in the process were fantastic. They work together as a team, not just one person working individually, but the team effort really came through.I would highly recommend Toyota West to anyone and have already to other folks. Keep up the good job and other folks will come to your location from out of the area simply because they have heard how hard you guys work to help people and you make it look simple!!!!!Randy, Chris, Cordell, Joe, and all the other folks THANK YOU SO MUCH I LOVE MY TOYOTA.

Kaitnbarber

Sep 24, 2013

Dealt with my whole family, sold three cars to the family and we LOVE ours. With no problems or complaints. Randy goes ABOVE and BEYOND to assist you with your car and any issues you may have. I feel like anyone could trust Randy with no doubts. Any age group, any gender, any situation. Single parent, high school graduate, whatever the story may be, Randy will work his absolute best to put you in what's right. The team works great as a whole to assist anyone coming through those doors and put them in whatever they are looking for in a car. Also, it was an awesome sign when we pulled up, to see Chris working with repeat customers who recommended the lot. Wherever Randy goes, the family will follow. Thank you Randy for putting up with all of us! It was a fun purchasing month for the three of us. WE LOVE OUR TOYOTAS!

Dion & Erica Lancaster

Sep 20, 2013

If you are in the market for a new or pre-owned vehicle look no further than Toyota West in Statesville N.C. My wife and I are new to this area and were in need of a new vehicle. The Sales team and staff made us feel at ease as soon as we pulled up on the lot. We were pleasantly greeted with a smile and a handshake by our sales consultant and the General Manager as well. The whole process from start to finish was one of the best car buying experiences I have had and I was in the Auto Industry for over 13 years. The G.M Todd Harkins is a great asset to this dealership. His straight forward down to Earth approach was a pleasant surprise as was his overall knowledge of the business. Our sales consultant Shane Beck was also down to Earth and his knowledge of the Toyota product is outstanding. Shane also took the time to answer any questions or concerns my wife and I had even though it was late at night. My wife and I ended up purchasing a 2013 Camry LE and we couldn't be any happier. If you are in the market for a new or used car do yourself a favor and come see these guys, even if you aren't in North Carolina, they are worth the drive!! They make the usually stressful car buying experience easy and enjoyable.

dionlancaster

Sep 20, 2013

If you are in the market for a new or pre-owned vehicle look no further than Toyota West in Statesville N.C. My wife and I are new to this area and were in need of a new vehicle. The Sales team and staff made us feel at ease as soon as we pulled up on the lot. We were pleasantly greeted with a smile and a handshake by our sales consultant and the General Manager as well. The whole process from start to finish was one of the best car buying experiences I have had and I was in the Auto Industry for over 13 years. The G.M Todd Harkins is a great asset to this dealership. His straight forward down to Earth approach was a pleasant surprise as was his overall knowledge of the business. Our sales consultant Shane Beck was also down to Earth and his knowledge of the Toyota product is outstanding. Shane also took the time to answer any questions or concerns my wife and I had even though it was after normal business hours. My wife and I ended up purchasing a 2013 Camry LeE and we couldn't be any happier. If you are in the market for a new or used car do yourself a favor and come see these guys, even if you aren't in North Carolina, they are worth the drive!! They make the usually stressful car buying experience easy and enjoyable.

DIMANTAK

Sep 19, 2013

JOSE WAS VERY MILD MANNERED AND EASY TO WORK WITH. HE APPLIED NO PRESSURE TO PURCHASE. HE WAS VERY POSITIVE ABOUT THE QUALITY AND OPTIONS ON THE CAR WE PURCHASED. TODD HARKINS WAS MOST FRIENDLY AND HELPFUL WITH OUR PURCHASE. BOTH, JOSE AND TODD, WE VERY GOOD AT EXPLAINING OUR OPTIONS FOR THE ACTUAL PURCHASE.

jlong69

Sep 14, 2013

All of the people I dealt with at this dealership were very professional. I would strongly recommend this dealership. All transactions went smoothly and salesman was very knowledgeable of the product!

bnmull03

Sep 13, 2013

Randy Salter was my salesman. Words can't describe how he went above & beyond to make my deal work. He, Cordell, & Joe were awesome. I went in there alone, as a single mother w/ my 2yr old on my hip & drove off in my gorgeous 2013 Camry LE. I got a great APR, & have already sent my mother & niece to Randy. I would highly recomment Toyota West to anyone looking for a great experience, excellent customer service, a team that will stop at nothing to help you get the car or truck you want. This was my second time trading with them, & I'm sure there will be a third!

rtopa

Sep 13, 2013

Purchased a pre-owned 2012 Toyota Camry. The car looked great and rode great. Brandon Eggett was our sales person and he was very easy to work with. Once our decision to purchase was made, the transaction went very smoothly with no unexpected events. Brandon ensured that our new car was cleaned and filled with gas prior to delivery. Overall we had a good experience.rt

Alllen7

Sep 11, 2013

This is the second car I have purchased at Toyota West and both times the salesman was Jerry Lambert. Jerry is someone I trust. Also, the service department is outstanding.

Ridingfly

Sep 6, 2013

Very awesome, friendly place! =) have had family buy cars from here and they also love them. Shane is very understanding and a joy to work with as is Chris! Will deff be back in the future

Ugagirl85

Sep 4, 2013

This was one of the best car buying experiences I have ever had. The Toyota staff took a no-haggle, fair price approach and made it so easy to get into a new car quickly. I never felt pushed to buy a car - they were willing to find whatever I wanted even if it wasn't on the lot. It truly felt like the #1 goal was to get me into the car that was right for me and that I would be happy with. Russell and Cordell took care of me from the first step I took onto the lot until I drove off in my new RAV4. Russell did an excellent job of explaining all the features on my car before and after the sale - the man knows his cars inside and out! I am thrilled with all the safety upgrades I'm getting as well - more airbag and crash protection, back up camera (love it!) and better aerodynamics and gas mileage. He even took time to connect my iPhone to the built-in bluetooth as well as giving me a lesson on lights, wipers, steering wheel controls, etc. I haven't even needed to refer to the owner's manual! And while Cordell was making the paperwork as painless as possible, Russell filled up my gas tank. Did I mention all the cool extra perks?: free oil changes and tire rotations (3 yrs or 35K miles), free car washes every time I bring the car in for service and my very own Toyota Personal Assistant/Concierge service. Toyota West made buying a new car a pleasure!

woodward407

Sep 3, 2013

good sale, fast,satisfied so far car is what i want for the mpg sales man did a great job now hope car lives up to the mpg.

crcdmw

Sep 3, 2013

I was greeted and treated with respect. All people that I talked with were very friendly and very helpful. I bought a new Toyota tundra and was shown all about the truck and the sales person answered all my questions about the truck. This was the best experience I have every had buying a new car. The person in the finance office was very knowledgeable and again answered all my questions. I will recommend this dealership and staff that I dealed with. I live almost two hours away and would come back again for another car if needed. Thanks to all.

mark019

Sep 3, 2013

We found vehicle on line, pretty much made the dealing over the phonegot the price we were wanting and made the trip to Statesville nc picked up vehicle very pleased with dealership and enjoyed workingwith Randy Salter and the finance guy CordellthanksMark

oldtip

Aug 26, 2013

Jerry Lambert is great to work with. I have purchased my last several cars from him and he has continually been helpful, professional and fair in all of our dealings.

ts12

Aug 23, 2013

STAY AWAY! STAY AWAY! STAY AWAY!I HAD NEGOTIATED A PRICE FOR AN FJ CRUISER AND THE DEALERSHIP OFFERED A CERTAIN AMOUNT FOR MY TRADE ALONG WITH 0% FINANCING.I CALLED AND LEFT A DOWN PAYMENT WITH SON BECAUSE I LIVE OUT OF STATE.I GET A CALL THE NEXT DAY FROM JOE SAYING THEY CAN'T HONOR THE DEAL BECAUSE THEY WON'T MAKE ENOUGH!!AVOID THIS PLACE!

Lhart10

Aug 22, 2013

John Mykins was extremely helpful and friendly. I got a very good deal on my trade-in and a very good deal for the purchase of my new vehicle. John answered all of my questions and even after the purchase has been extremely helpful.I highly recommend going to Toyota West for the purchase of a new vehicle.

Marnie4

Aug 19, 2013

Shane Beck was very professional and extremely helpful! When arrived at the dealership Shane was right there to answer my questions and my my car buying experience was extremely smooth! By the time I left with my new car I knew how to use all the buttons and everything was all set up! Thank you Toyota West and a very special thank you to Shane who made me feel very important!

MLCMD

Aug 16, 2013

From the start to finish, this was an outstanding experience purchasing a new vehicle! Everyone worked so well with us and with each other. I highly recommend Toyota West and Russell Seward!

MLCMD

Aug 16, 2013

From the start to finish, this was an outstanding experience purchasing a new vehicle! Everyone worked so well with us and with each other. I highly recommend Toyota West and Russell Seward!

Jazziface

Aug 13, 2013

The guys over at Toyota West were all very friendly. There was no pushiness or blatant up selling tactics that they used. We came in and told them the car we wanted, they presented us with how we could go about getting our Kia Soul. The whole process was quite painless and drama free. I would definitely buy another car from them and Richard Cruz is someone I would have no problem working with again.

melaniemullins

Aug 7, 2013

I had a wonderful experience with Toyota West. Shane Beck was an amazing sales person! Will for sure buy from Toyota West in the future.

lilmiss28

Aug 4, 2013

Loved our experience! We had the most pleasant experience with the "dealing" and the employees. We felt like family as soon as we walked in. Shared many laughs and smiles with no pressure. They got me in the exact vehicle i wanted at the payment i was hoping for. I didnt have to settle for anything less than what i wanted. would recommend a million times! Thanks to u all!!! We will never go any we here else!!!

susanyh

Jul 31, 2013

Chris and Nick were very nice to me and I have bought several cars from this location. My daughter and sister have also bought cars from Toyota West. We have never had a bad experience with the staff, they have tried to work with us and find the right car for the right price that meets our needs. I would recommend Chris and Nick to any of my clients or friends.

Jay Boyce

Jul 29, 2013

It is a great car so far. No complaints about, mileage, ride, and comfort. I would recommend this car to anyone. To be pickey, you need to put the built in pockets on the visors for cards, combs, pens. I have tested a few cars and none of them have this convience any more. Our 99 and 2000 Buicks had it right. Us older folks like convience, pretty is for young folks.

Billbrewer

Jul 29, 2013

I received Excellent treatment By Kent. He answered all question and helped get me in and out quickly.all I need to say. that should be enough.

fortistar1

Jul 29, 2013

Great service and great people it was a pleasure doing business with Toyota West as always. It was the fastest car trade and sell I have ever done.

jayboyce

Jul 29, 2013

There is always a better price. ( I wish) We happened by the dealership about 4 months ago, looking for a Buick dealer ship. We finally found Blacks and bought a Buick. After driving the Buick for a short time, we realize that there was no storage space for pen, glasses, combs that was handy, and the 31 mpg ended up to be 26 hwy. But for us older folks who buy the higher end cars, it did have 6 way passanger seat that no one else has. It helps older to get out of the car if it is higher. Another thing, No one makes a bench seat any more. You are stuck in a bucket seat and cant scoot around on a trip. Maybe you should find some of your older engineers to test some of your products before production. I have said my piece.

albright319

Jul 26, 2013

Transaction was easy. John worked to get me the deal I wanted. All the employees I dealt with were professional and entertaining. Overall, I'd recommend this dealership to someone looking for a new vehicle.

StretchASU

Jul 24, 2013

2005 Cadillac CTS-VI arrived at the dealership right after they opened and was greeted by a number of employees. The car I was looking for specifically had just been traded in so it was still in the back. Ozzie went and got the car while Todd Harkins, the sales manager, began talking to me and giving me a pretty detailed history on the car, rare for most used cars to have that kind of info after a trade in. After the test drive, both Ozzie and Todd were great to deal with during the negotiation process and were very fair. They were quick to disclose an issue with one of the motor mounts that was cracking and assured it would be fixed before I took delivery of the car. I was not worried about this being a major issue as rubber mounts go bad over time. The only issue was with the service department who only ordered one of the two motor mounts, I had asked that both be replaced, so that repair took longer than expected. I understand mistakes are made and it did not detract one bit from my experience with this awesome sales team. Ozzie Valentin - Salesperson, Todd Harkins and Son Ngo - Sales Managers, and Cordell Hughes was the business manager I dealt with. I will be referring friends and family to this team in the future.

Sdw

Jul 16, 2013

My experience with Toyota west was exceptional. Everyone was very helpful and professional. Russell was excellent to work with and is a true asset to Toyota west!

Bigdog51

Jul 10, 2013

Jerry Lambert always goes out of his way to help me when I call Toyota West. This is the third Tundra I've purchased from there and I'll keep coming back. Cordell Hughes was great to work with and very professional. I can't say enough about how well the folks at Toyota West have always treated me and the product speaks for itself. Thanks, Steve Allen

butterfly53

Jul 10, 2013

This was the third time I have bought from this Dealership. The staff there has always been friendly and helpful. Would highly recommend this dealership.

amhanna

Jul 9, 2013

I was very pleased with my experience at Toyota West. John was great and made sure that I was satisfied with everything to do with my Toyota. He was very responsive to my emails and phone calls. I will definitely do business again with them!

grourk

Jul 8, 2013

This was the best automobile buying experience I have ever had. I've never cared to much for car salesmen but it was really a nice experience dealing with Russell and the hole Toyota West Seles team. I will definitely do business with them again and would recommend them to anyone looking to buy a car. Great experience. Thank you Russell and Toyota West

bmarlow84

Jul 5, 2013

I really enjoyed my experience at Toyota West. I was able to get the help that I needed from a great sales team. Brandon helped me find the best car for my family and wasn't pushy throughout the process. He takes good care of his customers.

Mkaaron111

Jul 3, 2013

I would highly recommend Toyota West for any service that is needed. I have bought 3 vehicles from them in the last couple years and I am very happy with their service. I would have to say John Mykins has been a lot of help and just might be the best car salesman I have ever dealt with. I guess since the car that I just bought was a Dodge I will have it serviced at a Dodge dealer but I am going to miss all of the smiling faces especially John's.

David Taylor

Jul 1, 2013

The sales staff at Toyota West was very helpful and friendly in our decision to purchase a Toyota Tacoma. There was no pressure placed on us to make a deal without letting us think it through before making a decision. Shane helped us every way he could by showing us the Tacoma truck and all the features it had on it. He was also very helpful in getting the extras we wanted on the truck taken care of right away. Shane was a salesman when we first met him and a friend when we left. My experience at Toyota West was very positive and I would recommended them to a friend.

Sdw

Jul 1, 2013

Russell was awesome! He was very patient, super helpful and a true professional. We had a very pleasant experience thanks to Russell and Toyota west!

taylordav

Jul 1, 2013

The staff and sales people at Toyota West were very helpful in our purchase of a new Toyota Tacoma truck. There was no pressure from the sales staff in our purchase. The price given for our trade-in vehicle was very reasonable. Everyone was very friendly and helpful in our purchase. I would recommend Toyota West to my friends.

wrgjr1966

Jun 27, 2013

This is the second vehicle I have purchased from Toyota West, both times I have worked with Jerry Lambert. Jerry, is a great guy to work with, he is honest and upfront, and very knowledgeable about both the vehicles he is selling, and the sales process in general. I would recommend Toyota West, and specifically Jerry Lambert to anyone who is looking for a new car or truck.

Bill

Jun 27, 2013

This is the second vehicle I have purchased from Toyota West, both times I have worked with Jerry Lambert. Jerry, is a great guy to work with, he is honest and upfront, and very knowledgeable about both the vehicles he is selling, and the sales process in general. I would recommend Toyota West, and specifically Jerry Lambert to anyone who is looking for a new car or truck.

Jose Fl

Jun 27, 2013

I called them from Miramar Florida for an Fj Cruiser they had for sale at a great price and worked out the deal over the phone. When I got there 11 hours later every promise they had made was kept and they even paid my hotel for 1 night so me and my wife would not have to drive back right away because we were exhausted. Thanks John, Brandon, Son, and Chris for one of the best and easiest car buying experiences I have ever had.

judy

Jun 27, 2013

Randy worked very hard putting everything in place. processing time was very long that day but all staff especially Randy, did everything they could to make us comfrortable while we waited

12631RAMIRO

Jun 27, 2013

I called them from Miramar Florida for an Fj Cruiser they had for sale at an great price and worked out the deal over the phone. When I got there 11 hours later every promise they had made was kept and they even paid my hotel for 1 night so me and my wife would not have to drive back right away because we were exhausted. Thanks John, Brandon, Son, and Chris for one of the best and easiest car buying experiences I have ever had.

Ranbrown1

Jun 26, 2013

Toyota West made care buying simple. Everyone we came in contact with was knowledgeable, professional and a pleasure to do business with. Our salesman, Osvaldo Valentin, was very personable, knowledgeable and extremely easy to talk to. He was very thorough in his explanations during the buying process. On delivery of our vehicle he was very thorough in explaining the features and options on the vehicle and was able to answer all of our questions. He provided his business card in case we had any questions later on. We came out of the dealership feeling that our business was very much appreciated.

JPCrees

Jun 26, 2013

I just want to start off by saying, that Shane Beck was by far the best person to deal with. Easy to talk, great sense of humor and answered all questions. My husband and I went out to dinner and just stopped by to look around, " NOT" to buy anything. While walking around Shane came out and began conversation with us. He was friendly and easy to talk with. We didn't feel pressured to buy. Shane walked and talked with us and we did test drive two cars. Still no intentions to buy. After the first test drive we returned to dealership and was still talking and Shane told us that they had a 2012 Toyota Camry and asked if we would like to test drive it. My husband said, sure. Little did I know we would be leaving that night with the second car we test drove. Shane explained everything inside and outside the car. He also told us we could call him anytime and he would help us. Talk about outstanding attitude. He was awesome!! We did have to call concerning the tag and he was just as upbeat and friendly as the first time we met him on June 21st .. We were blessed to have had him give us the tour at Toyota West of Statesville. I have been recommending him to anyone I know, even if they aren't looking now. I tell them he was outstanding and never made us feel pressured. That was the best part of it. NO PRESSURE! We would like to let you know that your salesman Shane Beck is hands down a strong assest to your dealership! Sincerely,Jim & Patricia Crees

ranbrown1

Jun 26, 2013

Toyota West made care buying simple. Everyone we came in contact with was knowledgeable, professional and a pleasure to do business with. Our salesman, Osvaldo Valentin, was very personable, knowledgeable and extremely easy to talk to. He was very thorough in his explanations during the buying process. On delivery of our vehicle he was very thorough in explaining the features and options on the vehicle and was able to answer all of our questions. He provided his business card in case we had any questions later on. We came out of the dealership feeling that our business was very much appreciated.

Bob

Jun 17, 2013

I have been visiting Toyota West Statesville for a couple of years, both with purchases and with service. The staff is very friendly and helpful. I have purchased two new vehicles through Brandon Eggett. He was very considerate and easy to work with. Joe Sckipp also does a great job with negotiations and providing information. The service department does a great job all the way around. I would not consider taking our vehicles anywhere else for service. Overall, Toyota West Statesville is excellent, and I would highly recommend them.

kellerclpm

Jun 17, 2013

Randy Salter was an absolute pleasure to do business with! We will definitely visit him again as our vehicle needs change. Thanks so much for all your help, Randy! Chad & Paula Keller

rhasard

Jun 17, 2013

I have been visiting Toyota West Statesville for a couple of years, both with purchases and with service. The staff is very friendly and helpful. I have purchased two new vehicles through Brandon Eggett. He was very considerate and easy to work with. Joe Sckipp also does a great job with negotiations and providing information. The service department does a great job all the way around. I would not consider taking our vehicles anywhere else for service. Overall, Toyota West Statesville is excellent, and I would highly recommend them.Bob

Lauren H.

Jun 16, 2013

Shane is a great asset to your company/business. He is very friendly and knowledgeable. He treats his customers like family. We appreciate all his help with the purchase of our new Toyota Camry. Thanks Shane!

tjstumbo

Jun 13, 2013

we had an excellent visit with Toyota west.i would refer my friends or family to Toyota west.the staff members and sales associates are extremely friendly and explanatory.

bzachary7

Jun 12, 2013

Shane has been the best Salesman I have personally dealt with at any car dealership. If you want for someone to look after you, ask for Shane!

oldcrowesnest

Jun 12, 2013

I found the car that I was looking for service was great .Traded my Prius that had been a good car was in a new used Prius with low miles the next day Kent Davis called me when it was ready to go signed paper work was in my car in about 1 hour best trade I have ever done .I drive a lot will put a lot of miles on my new car it also gets serviced at the same dealership great service will come back when ready to trade again.

Jason N.

Jun 10, 2013

This dealership was outstanding customer service. Osvaldo Valentin showed me a large selection of used vehicles and helped me find what i was looking for. I will recommend this dealership to everyone.

JasonNelson

Jun 10, 2013

This dealership was outstanding customer service. Osvaldo Valentin showed me a large selection of used vehicles and helped me find what i was looking for. I will recommend this dealership to everyone.

TN2013

Jun 9, 2013

Russell was very helpful, knowledgable, kind and a pleasure to do business with. I will absolutely recommend Toyota West and Russell to anyone interested in purchasing a new Toyota. Thumbs Up!!

galaxyoutthere

Jun 7, 2013

I will always use this dearship, for every car purchas and service. I love the fact that many of the people that work there easily recognize mewhen I walk through the door. Shane is super nice and always is very straight up with me I will be back in a year or so to upgrade again. Thanks Guys.

neollila

Jun 5, 2013

I stopped in one evening and told John Mykins the vehicle I was looking for. Three days later he had the exact vehicle I wanted when other dealerships in the area told me it would take 6 weeks to get it. He gave me a more than fair trade-in for my car and a greta price on the new one. The entire negotiation and delivery took less than 2 hours. Absolutely brilliant.

MarshaB

Jun 4, 2013

Our salesman, Brandon Eggett, was especially knowledgeable and helpful. Joe and Cordell were also very pleasant to work with. It was the most enjoyable car buying experience we have ever had and we're no spring chickens.

cdel58

Jun 4, 2013

We gave this rating because we were treated with excellent service staff was friendly and personable and took a special interest in us. we got the best price on our lease.

par624

Jun 3, 2013

This is the 3rd Toyota purchased from Toyota West and we are very pleased by the complete experience. Staff is well informed, could answer our questions with excellent detail. Orientation was very detailed. And we were asked to call with any questions we might have.While there is no way, at this time, Toyota USA needs to expedite the manner in which they work thru the paperwork while customers wait after they have decided upon which car to buy.

0407rtodd

May 28, 2013

we had a terrific experience when buying our Toyota corolla s. David was very informative & helpful throughout the whole process. Cordell was very personable & helpful also. all was good :-)

mlh003

May 28, 2013

David and the entire staff were extremely patient and helped us to find the right vehicle for our needs. Our experience was thorough and the customer service was exemplary.

Tmske24

May 27, 2013

Jerry Lambert is by far the best professional I have ever dealt with when purchasing automobiles. I just purchased my thrid vehicle from Jerry, each time travelling 25 miles up the highway, instead of going to my local dealership which is 5 minutes from my home. His level of expertise and simplifing the whole process make dealing with Jerry an absolute pleasure. I highly recommend visiting Jerry for your next vehicle purchase, you won't be disappointed!

TRLandisCC

May 27, 2013

Shane Beck was a great salesman. He explained the details of our van thoroughly and was great to work with. He wasn't pushy at all and was very knowledgeable and helpful during our selection. Thanks for the great transaction and sale!

alishakeffer

May 13, 2013

Brandon has been my sales rep for the second time now and he is the reason I came back to Toyota West. He took our difficult situation, and with the help of Chris Haverstick, helped me leave with a brand new car. I am a commission based rep in sales myself, so I understand how important it is to keep a high level of customer service. And both of these gentlemen definitely did that. I will go back again and again!!!!!

rrtough1

May 10, 2013

David is a excellent salesman ,very positive and very helpful and polite ,the next vehicle I get it will be from him,Thanks David .Also Joe Skipp is a super guy to deal with ,he has always helped us,God Bless You guys,Ronnie E.Reams Mooresville,NC

rmccollumj

May 5, 2013

Excellent personnel. Courteous and professional. I feel like I got a fair deal and was treated well. I would recommend this dealership and its personnel.

ltrinka

Apr 28, 2013

The staff at Toyota West went out of their way to make sure I was happy with my purchase. They searched to find me the car that gave me the options I requested without trying to sell me more car than I could afford. I would recommend this dealership.

JBOLAND242

Apr 27, 2013

Kent Davis and the Toyota West Team where very helpful in assisting me on the purchase of my new car. Friendliness and hassle free service are a definite plus.

osborpat

Apr 27, 2013

Our sales assistant was wonderful to work with. We got excellent service from him and the financial office. Everyone was knowledgeable and could easily answer our questions. We felt we were treated courteously and respectfully.

Itstax

Apr 26, 2013

Sales person (Shane Beck) was very responsive throughout the process and delivery of the vehicle. He explained the features of the vehicle and made sure everything was ready for delivery when I showed up at the dealership. The finance manager went the extra mile in preparing the paper work for submitting a claim for refund on warranties on my trade in.

cbiddy27

Apr 25, 2013

They were friendy,and worked with me to get me the best deal for me. Overall was w very happy and pleased with it all.

danielproffitt

Apr 25, 2013

The service at this dealership was excellent, especially compared to the other Toyota/Scion dealerships in the surrounding areas. I would highly recommend the dealership to all my family and friends, and will again, myself, shop with this company, in particular. Osvaldo Valenitn was extremely helpful in providing quality service, as well as making us aware of all the different options we had to choose from.

jandmkeeler

Apr 24, 2013

Shane Beck did an outstanding job! He was very thorough when explaining our finance options. He got us a more than fair amount for our trade-in. And, he showed us all the features and benefits on the vehicle we ended up purchasing. This guy has upper management written all over him. Thank you for an above average and very pleasant experience!!!Jason and Monica KeelerCharlotte, NC

KathiShuler

Apr 24, 2013

We just purchased our fourth vehicle from Toyota West. As always we had a great experience with all the staff and especially Jerry Lambert and Joe Sckipp. They were both very professional and helpful with our purchase. Jerry promised me I would have my 2013 Avalon by the middle of May... but surprised me and called the next day to say he had found exactly what I wanted! We would highly recommend Toyota West to anyone who is in the market for a great deal along with superior customer service.Glenn and Kathi ShulerMooresville, NC

wuzzler

Apr 19, 2013

Stewart Gilbert at Toyota West took time to show my wife and I many Toyota models to determine which met our needs. I appreciate Stewart's professionalism to help us choose our new car.

CEM47

Apr 18, 2013

I have been very impressed with this dealership. I was able to do most of my original lease over the internet.They do not use the "high pressure" techniques that a lot of dealers use. The sales staff is very friendly. When my lease was up, I purchased the vehicle and their financing Dept was able to get me a very good interest rate through a bank. Finally, the service dept has been great as well. Of course, being a Toyota, I have only had to do routine maintenance but I have had no trouble getting an appointment that was convenient for me.I would highly recommend this dealership

Pamuprn

Apr 17, 2013

Mr. Hughes was the most professional car salesman I've ever dealt with & I felt like he was honest. He wasn't pushy or anxious 2 make a sale but rather make sure he was helpful & answered my questions. I'll buy my next vehicle here if he's still there.

Forrest king

Apr 15, 2013

When I purchase a vehicle I do my research first. I visit or contact several dealerships before making a decision. After speaking to some of the sales staff at Toyota West my mind was made up. I told them what I was looking for and they presented a fair and honest deal. Upon arrival to the dealership I was kindly greeted and treated with the utmost respect. No one tried any sneaky sales tactics like some places I have been to in the past. The gentleman who delivered my vehicle was very knowledgeable about the products they sell. It's nice to find people who are honest and conduct business in a professional manner while still making you feel right at home. I love my new truck!

JenniferOgle

Apr 12, 2013

This is the best experience I have had in buying a new car. The sales associate was great and very willing to work out what you needed or wanted. He showed me all the options on the vehicle and how they worked and if/when they needed to be used. He was very friendly and I never felt like "a number". The finance guy was also very friendly. He got our numbers where we wanted. I would recommend Toyota West to everyone.

AFS2013

Apr 10, 2013

We purchased 3 Prius for our company and the entire experience was wonderful. The salesman worked quickly to meet our needs and we are very satisfied.

chonminh

Apr 10, 2013

The whole process for me to pick out a new car and purchased it took less than 24 hours, thanks to Son Ngo with his willingness to help to located the vehicle that fit my need. Son Ngo and Cordell Hughes had the car ready for me the next day for pick up. I was at the dealership and hit the road in the new car in about more than an hour. It was a great experience that I could not find in other dealerships that I visited before thanks to both Son Ngo and Cordell Hughes.

JMartin2014

Apr 3, 2013

I really enjoyed my experiences at Toyota. The staff was very helpful and knowledgeable about the cars and deals that they were currently running. I am very happy with my new Corolla

Pressly

Apr 3, 2013

The dealership owner is a friend of mine and the sales agent, Shane Beck, has been a client of mine, however, I have never owned a Toyoto or bought a car from Toyoto West. I was very interested in the mileage rating of the Prius because my wife drives 74 miles round trip twice a day to take our son to school. Shane made the buying process very easy and the financing options were excellent. I would highly recommend Toyoto West to anone looking for a vehicle.

RobertaLynne

Apr 2, 2013

It was a great experience. Mr. Beck was a great saleman and very friendly, we enjoyed working wih him and glad we came to Toyota West of Statesville, NC. I will be recommending family and friends to this dealership. Thank you, Mr. Beck and Toyota West family.

mmason002

Mar 20, 2013

The experience with Randy Salter was very professional and sufficient to meet our needs. He made the car buying experience a pleasant one. He went above and beyond to make sure that our needs were met and took time to explain the features of our new Toyota Highlander so that our driving experience would be at it's max. "Hats off" not only to Randy Salter as a sales person but as an all around gentleman and friendly person. He made our buying experience a "fantastic" one. A special thak you to Mike Gurley and Son Ngo for their finance assistance. Couldn't have done it without you guys! We look to be long term Toyota West customers. Thanks again!Mike and Sandy Mason

sandymason

Mar 18, 2013

The deal we made on the Toyota Highlander was a long process but, Randy Salter was an excellent salesman and very pleasant and helped in making the process as simple as possible. We love the Highlander we purchased and couldn't be more happy with it.

stabledgurly

Mar 17, 2013

Toyota has always been a courteous dealership to work with. I appreciate them working with us and explaining the process as we go along. I would recommend them to others.

chelsrev9

Mar 16, 2013

I gave this dealership this rating because they were great to work with. They weren't pushy and they were helpful with the purchase and with financing options. I would recommend and use again. The salesman was very nice and personable and didn't feel like he was just trying to sale a car. He really was friendly and easy to work with. The financing manager was very nice too and definitely tried to help us get a good deal and the monthly payment we wanted.

MCMC12

Mar 16, 2013

I found the car that I was interested in on Toyota West website.Toyota West is a short drive from Conover.I drove over to look at the car and metJohn Mykins and he suggested a test drive.The car was a Toyota Corolla it was what I had been looking for but I wanted to sleep on it before making a decision to buy.I called John the next morning and told him I was ready to buy if the car was available. John said yes and he was very helpful troughout the whole process.This was a very good experience buying a used car from Toyota West.Thank you John Mykins for the help.

preston9

Mar 7, 2013

Toyota West makes everything about buying a car a true pleasure. Their staff are professional, knowledgeable and genuinely kind. Jerry Lambert was very accomodating and quick with answers to the questions we had. Son Ngo, Chris Haverstick, Polly Popp, Donna Laws and others shared in making our purchase a true pleasure. Thanks!

waynewhitlow

Mar 7, 2013

Our experience with Russell Seward and Toyota West was outstanding. This is the third Toyota we have purchased from Toyota West. Russell Seward was great, he listened to our needs and he and the rest of the sales staff, especially Joe Sckipp went out of their way to find the vehicle that met our requirements. The final sale process handled by Chris Haverstick was professional and efficient. We have no complaints with Toyota West. All of our Toyotas have been serviced by Toyota West and this new vehicle will also be serviced there.

bowfinvince

Mar 6, 2013

From the Owner Joe B., sales person Edwin, to the finance person Chris, the customer service and communication were excellent. They worked hard to find the perfect vehicle and dealt fairly on my trade in. The facility was neat, clean, and all seemed competent and eager to answer any question that my wife or I had regarding the vehicles and/or options. This dealership has the reputation of excellent service after the sale as well therefore I highly recommend Toyota West in Statesville, NC.

rproctor1

Mar 6, 2013

We stopped at the Toyota West dealership knowing we were interested in a 2013 Prius. Once the staff ascertained our preferences they made the entire process easy with no pressure tactics. They answered our questions in a concise manner while providing all the necessary information for my wife and I to make a decision. I would definitely shop at Toyota West again.

grammygoble

Mar 5, 2013

I recently purchased a 2010 Camry at Toyota West in Statesville from Cordell Hughes. Cordell was very friendly, knowledgeable and pleasant to work with. Being patient and fun at the same time, he made buying a car an enjoyable experience.(He even tolerated my son-in-law). I highly recommend doing business with Toyota West and Cordell. Looking forward to seeing everyone again. Thanks, Sharon Goble

AliciaLacasse

Mar 4, 2013

This was by far the easiest and pleasant car buying experience we have ever had. Both my husband and myself were unsure about purchasing a new car already, but Jerry took care of everything and he seemed to do it with ease.

CoolSeniors

Mar 4, 2013

We have purchased our last 5 or 6 cars here and have always had quality service and salesmanship! This time was no different. Went in to the dealership to purchase a Camry and came out with the Camry we absolutley love! Edwin and Joe were very friendly and courteous, as always, and Chris handled the paperwork. He was quick, thorough and friendly and courteous. We appreciate this dealership very much and we always think of them, when thinking of a new or used car!! Their service department is excellent, very well qualified and thorough and friendly. Its always a good experience when taking my car in for service!!

Eppinger1

Mar 4, 2013

Jerry was great. He showed us several cars because we were sitting on he fence. He answered all our questions without putting any pressure on us. Good buying experience at Toyota West.

harrybeck

Mar 4, 2013

We received timely responses and answers to all our questions, a competitive price and Shane took all the time we needed in the walk around when we picked up the car.

collinsk

Mar 3, 2013

This is the second time we have purchased a Toyota Camry from Toyota West in the past three months. Both times we were fortunate to have Nick Means as our sales representative. Nick is knowledgeable about the vehicles and their features. He also takes an interest in the buyer's preferences in order to match the buyer with the right vehicle. He is always courteous and friendly, as are the other employees at Toyota West. The financing/purchasing process was easy and painless. We would definitely recommend Nick Means and Toyota West to other buyers in the market for a new or used vehicle.Brian and Kim Collins

hnknight18

Mar 2, 2013

Cordell is a fantastic Sales Consultant. He went above and beyond by giving us phone calls to see where our search was for a new and bigger car, as well as waiting to find the best deal. He is always friendly and personable. I would recommend Cordell and Toyota West to anyone!

Vanyabaker

Mar 2, 2013

Had a wonderful experience. We searched the internet to find the best price, but the service was even better. Will definitely call Jerry next time we need a car.

jerstal

Mar 1, 2013

the attitude and the friendliness of john and the knowledge that he had made me want to purchase this auto, I had already looked at other dealers but I brought it here thanks jerry

wolf2959

Feb 26, 2013

Went in for service on my 2008 Rav 4, and drove off the same day in a new 2012 Rav 4. While waiting for service, decided to check into a new vehicle. I was greeted immediately by my salesperson, Randy Salter. Not only was Randy very friendly, he was able to work with me to get the deal I wanted. I was able to find the color and features I love about the Rav 4 on the lot, which saved me a lot of time. After we came to a financial agreement, I then met with the Finance person, Chris Haverstick. Chris went over all the financials, and I was able to get an extended warranty on my new vehicle. In total, I received "0%" financing for 5 yrs, a 5-yr. 100,000 mile warranty, a personal assistant (Toyocare), free maintenance for 3 yrs, and a sales team that met and exceeded my expectations. Best of all, my payment is within eight dollars of my old payment! I now have a NEW car, with basically the same payment. How can anyone pass that up!! Will be seeing Toyota West in the future for my entire family's car needs.

matthewharwell9

Feb 24, 2013

I rate Toyota West as great because the experience was awesome. I spent all day looking at cars and waiting, and waiting, only to be turned down. It took these guys, maybe an hour, maybe. I had to wait two days for my Yaris to go through the shop, picked it up on the third day. No hassles, no haggling. Best car buying experience EVER!!!!!!!!!!! Thanks guys.

jssc_hinkle0229

Feb 19, 2013

This is the first experience I have ever had with buying a vehicle from a dealer. I have always been very leery of doing so, hearing horror stories of pushy salesmen, vehicles that begin tearing up right after purchase, etc. When I pulled into the parking lot and got out of my extremely ran down ford explorer, I was immediately greeted by a warm, friendly face. It was John Mykins. He asked how he could help me, then escorted me to the show room where I had a seat while he got some paperwork together. He came back over, took my information, offered my daughter and I some refreshments, then began the credit check process. I was unsure that I would even be able to purchase a car, considering I have never bought anything on credit, always having paid cash for purchases. I went outside and looked at the different cars they had on the lot and came across a corolla I liked. When the paperwork was finished, John met my daughter and I outside, told me they were going to get everything set up, and told me that he had a car in mind for my needs. He took me to the corolla I had been looking at earlier. I test drove it, loved it. Big difference compared to the SUV I was use to. I loved the thoughts of better gas mileage, having a car with a warranty in case something goes wrong, just having a newer car, accomplishing something I had never done. When I returned to the lot, he was waiting for me. I went inside and then spoke with the finance director, Mike Gurly. He was incredibly helpful, going over all the details with me about the cost, payments, etc. I signed the papers and drove my 2009 Toyota Corolla home. I had no idea I would be able to walk in and have the great experience that I did. That is the reason I decided to buy the car. Those guys are awesome! I have told everyone I know where I bought the car and if they need a vehicle, to go to Toyota West. Thank you for making my life a little easier! It is greatly appreciated!

unckovacich

Feb 18, 2013

Fantastic group of people to deal with. Extremely friendly, aiming to please and willing to go the extra mile. Helped me find exactly what I was looking for and put forth a great deal. Will spend the rest of my car buying/leasing experiences with Toyota West of Statesville.

tamrice64

Feb 18, 2013

Went to the dealership knowing what i wanted and how much i could afford. Nick Means assisted me, he was very professional and did not try to sell me something that i did not want or could not afford, Very satisfied with my purchase and the treatment that i received from all the employees at Toyota West!

sveta0365

Feb 16, 2013

Thank you for the very faster salt my a car and really good price.Thank you for your frendliness.I am happy about my new a car.

CalebMorgan

Feb 12, 2013

I gave an awesome rating to Mike, Son, and Jerry for helping me get the right car that I should have gotten on my last trade. They were all great.

DBum19

Feb 7, 2013

I was in the market for a new truck with a lower payment than the one I already had. These two guys made that possible by staying late working with me one night until 9pm. We hammered out a deal on a 2013 same truck I had but a different color and new. The payments are almost 100 less. These guys made it happen for me. They could do the same for you.

John E Marshall

Feb 7, 2013

I have experienced excellent dealings at Toyota West in Statesville. My purchases have been with Cordell Hughes who is professional, knowledgeable about his products, makes purchasing a new car easy, and Toyota West is competitive in pricing. The servicing after purchasing a car is just as pleasurable. The service department is inviting and clean, helpful, definitely knowledgeable, and very service friendly. I have personally recommended friends to Toyota West and each one has shared the same experience as mine, Toyota West of Statesville is a great Toyota dealership for sales and service.

BSurface

Feb 6, 2013

This was our second purchase from Toyota West. We live 3 hours away in WV and we were very pleased with the customer service, understanding of our time crunch and overall experience. We recomended our cousin to them and he bought a new truck two days later! Sending the rest of the family down when they're ready to purchase!

drallab1950

Feb 6, 2013

I was contacted by Toyota West concerning the end of the lease on my vehicle. Shane explained to me the incentives offered for turning my vehicle in at Toyota West and the incentives involved. I made an appointment, took my vehicle to the dealership, and was met by Shane while still in the parking lot. Toyota West had a wide variety of vehicles to choose from and Shane gladly took the time to show me each make I had an interest in, and explained the equipment. They were able to work up figures quickly, tried to match my price range with the vehicle I was interested in, and the deal was completed within an hour or less. Staff was friendly and very organized.

bmarlow84

Feb 5, 2013

I leased a Prius before, but since I put a lot of miles on my Prius I was thinking about trading it in and leasing another Prius. I spoke with Brandon and he suggested to me that it would be a good idea to trade in my Prius. We had a great time trading in the Prius and I am in love with my new car. It is wonderful to drive and I love it. Brandon was a great help and he made sure that I got the best deal. He was a great salesman to work with. Toyota West is the best dealership in Statesville. They are always there to help and want to help you in anyway that they can. It is great to know that you are being taken care of.

dorisd1

Feb 5, 2013

The decision to purchase a Toyota Camry SE V6 was by far the best decision that I have made. The engineering of this Toyota is astonishing, with all of the opitions that a Toyota has simply surprised me. Nick Means was very knowledgeable and could answered every question that I asked. He took alot of time to make sure I understood my Toyota. Christopher Haverstick was definately a great finace manager.I would recommend Toyota West of Statesville to anyone that is interested in buying a Toyota, I certainly would recommend Nick Means and Christopher Haverstick.I love my Toyota.

mjmareas

Feb 4, 2013

They were very friendly. They provided excellent customer service. They did everything to make us feel comfortable and were very patient with our two year old daughter that was with us. They gave us options, and explained everything with lots of details. They worked with what we gave them in likes, needs, and most important price and overall monthly payments. They gave us a deal that we could work with in our budget. I would definitely buy from them again ...

oidol

Feb 4, 2013

Second purchase from these folks. Have been treated well by them. Enjoyed working with Brandon, Was able to complete the deal by phone before ever going in.

rstone782

Feb 4, 2013

I talked to Brandon one day telling him I wanted to trade in my car. I needed a lower monthly payment. He suggested I lease a new Toyota, Camry. At first I did not like the idea of leasing a car because I didnt understand how it worked. Brandon took the time to carefully explain all the benefits of leasing and I began to realize leasing would be a great option for me. I appreciate the time and effort Brandon took to help me understand the leasing process. Not only do I now have a lower monthly payment, but I have a brand new car that will provide excellent gas mileage for me, has virtually no miles, and is an extreme joy to drive. Plus it has a bunch of bells and whistles. 8-)The dealership was pleasant, clean and comfortable. I enjoyed my experience at Toyota West.

tonycozzone

Feb 3, 2013

Although I had two Toyota dealers closer to me I decided to try Toyota West in Statesville. I found this to be a great place to make a truck purchase. John and Son were very helpful in getting me into the truck I purchased. I would recommend this dealership to anyone wanting to purchase a new or used vehicle.

Theresa Porter

Feb 1, 2013

Shane was the most pleasant person to have helped me with purchasing my new vehicle. He showed me everything there was to know about the vehicle. He was super nice and very professional. I would definitely recommend him as a sales person to anyone. Mike Gurley was very helpful in explaining all the paperwork that I signed. He also was very polite and professional. Shane also scheduled my first appt. for oil change. He was great!

jennifertomlin

Jan 30, 2013

TOYOTA !!!! I have purchased 3 new trucks in 2 years. iam very pleased with the service at toyota west. i would refer any body looking for a mew or used car or truck to go to toyota west of Statesville. I got 3 great deals from them in 2 years ! thank you guys...Jennifer T

Lisa Berry

Jan 30, 2013

I recently traded a new car that I bought 9 days before for an up graded car with more luxury, Kent and Chris were very helpful with helping me get the trae that I wanted. They are both wonderful assets to Toyoata West.

Nancy Henson

Jan 29, 2013

I appreciated the patience that Jerry gave me in shopping for my new Prius. I did not feed pressured to purchase without thinking about the deal and I was able to do comparison shopping where I was pressured and felt trapped by the sales department. I was able to contact Jerry at my convience since I work does not leave me much time for shopping. We were able to come to a good trade/pricing of a new vehicle. My questions were answered no matter how minor they may have been. This is my first purchase from Toyota West but should not be my last.Nancy Henson

RISHLER

Jan 29, 2013

My experience at Toyota West was wonderful thanks to the salesperson, Shane Beck. He is very knowledgeable and assisted me in obtaining a lease that met all my needs at a reasonable price. Shane Beck represents Toyota West with class.

whiteness

Jan 29, 2013

no pressure from either; would buy from again & would recommend to potential buyers. red tape kept to minimum. will have to wait to see what happens when car needs servicing

jasmine02

Jan 28, 2013

Excellent dealership & best prices around! Very friendly & excellent customer service! They do not pressure you or make you uncomfortable when carshopping. Son is an excellent manager & very upfront & to the point! Randy was very helpful & sign me up for all the new perks that come.along w/ new car purchase!

SSGMerritt

Jan 24, 2013

The staff and my sales rep Shane bent over backwards to make sure I was satisfied with my decision to purchase a truck from them. They made sure I was comfortable with the truck I rode off the lot with. A very positive experience thus far.

Garyhunts

Jan 21, 2013

Cordell Hughes and the entire staff at Toyota West in Statesville, NC were not only the consummate professionals but Cordell was as easy-going a sales rep as you would ever want to encounter. I cannot say enough about my used car buying experience at Toyota West and will wholeheartedly pass the word to any and all interested future buyers to consider seeing Cordell at the Statesville, NC location. Not only was the buying experience wonderful but the deal I received was unmatched . If I could rate on a scale of 1-10 my buying experience with Cordell, I would without question award him a solid 11 !!!!! Thanks so much Cordell and I sincerely hope you have many healthy and profitable years ahead. I will most definitely send you some business.Best Regards,Gary AllenMocksville, NC

irenerhyne

Jan 17, 2013

Brandon Eggett greeted us and we described our needs to trade in our Cambry for a car that was easier for my husband to get in and the need for more trunk space. Within minutes he found a car , the Venza, that met our needs. He was professional, informative aand caring. The manager recognized us as a former customer and made an offer. We were given time to think over the offerwithout any pressure and later accepted. We were very pleased with the service. Irene Rhyne

dedibelusik

Jan 16, 2013

Shane was a delight to speak with and helped me find a great deal for me - not up-sell me. It was a surprise to be able to get a great deal on my '03 trade-in, too.Mike Gurley, the Finance Director was not a "schmoozer" in any way and offered me a deal I couldn't pass up. I am loving my '12 Yaris more after having driven it almost a week now. I couldn't have gotten a better deal!The difference between Toyota West and visits to other dealers (incl a certain Kia lot) was the PROFESSIONALISM that I experienced. Much appreciated!

tim

Jan 15, 2013

I went in interested in a car i saw on line. Once they new what I wanted and needed they had one better for my needs and at a better price. Great to work with and gave fair vale on two trades.

Laurenmbarnes

Jan 13, 2013

Best Toyota Dealer so far in all of NC!!!! So happy we found them. Great service and fast! They are honest and fair and were very heplful. It's 25 miles from our house but I will also drive the extra mile for great service and friendly staff. Could not be happier! Thank you so much!

pjh667

Jan 13, 2013

Shane and Todd worked together to give my wife and I the best car buying experience we have ever had. We described to them our parameters (Toyota vehicle we desired, the make/model/etc. of the vehicle we were considering to trade, and our additional requirements). They contacted us when they had things worked out and we went to the dealership and completed the paperwork in short order. Thanks guys...Two thumbs up!!

CodyChapman

Jan 12, 2013

THE service was AMAZING i loved everything about it, Jerry took total and complete Care of me and and great grandmother. he answered all the questions and was a all around amazing guy i will make sure to come back just because of him.Mike was awesome he helped my grandmother understand what she was paying for and some more of her options, he was funny and he seemed to like my grandmother so i could tell he wanted to help us.Both Jerry and mike were amazing help to my Great Grandmother Doris Chapman she kept saying nothing but good things after we left, i was blow away at how amazing there customer service was. I would like to request that they both get some kind of raise or something because you must reward such over the top Service like this

cwd35

Jan 12, 2013

We recommend this dealership, because we have bought our vehicles from Cordell and Joe for the past 10+ years. They are always so pleasant to deal with, and they are very patient and helpful in answering questions. These guys are our friends, and we always go back to Toyota West when we need a new vehicle.

danvi8

Jan 10, 2013

Mr Cordell Hughes at Toyota West did a very good job, he even delivered my 2013 Avalon straight to my doors. Great Job.Sincerely,Vincent

rantoyota

Jan 8, 2013

I had a really good time with them and they are provided the good service and responsible for the customer. Compare to others they are so reasonable for the trading vehicle.

roblebow

Jan 7, 2013

All three Gentlemen were great to work with. They were interested in really helping us find what we needed. We mostly worked with Brandon Eggert. He was terrific. He was kind, a great listener and patient with all the questions we had. Cordell Hughes also jumped in when we needed a bit more questions answered. He was just great. And, Joe Sckipp was a joy to work with. Congratulations to all your staff! We also worked with F and I and they were great too!

byrdlady20

Jan 5, 2013

My experience with John and Chris was great and I will recommend Toyota West to anyone looking for a new or used vehicle. I was able to leave the lot driving a brand new Toyota Camry and I understood everything that was explained to me in the car buying process. I plan to purchase my next Toyota Camry at Toyota West!!Lakeita

vicky1king

Jan 3, 2013

We have purchased from Toyota West on two previous occasions. We have always been treated with dignity and respect from the whole staff. The complete staff is friendly and very knowledgable about what they are selling. Our overall expreience has always been a very positive one. We will definitely return to Toyota West cause as far as we are concerned they are the only Toyota dealers around that we trust.

becnbul

Jan 2, 2013

We have always always had excellent service at Toyota West. Cordell Hughs is a pleasure to work with. My husband and I have recomended Toyota West to anyone who would listen.

jeff.hedgecock1

Dec 30, 2012

Cordell was the best salesman I've worked with so far. Great personality. I would certainly recommend him to anyone searching for a new car. Very happy with the purchase

vickiebrawley

Dec 29, 2012

Jerry was exceptional to deal with. He took care of everything in a quick and effecient manner. Never has it been easier buying a car. There was no hassle and he took care of every question and request in a timely fashion. He is a great ambassador for your dealership. Thanks again for such a pleasant experience.

SteeleWizard

Dec 28, 2012

The service was excellent at Toyota West. I have several severe allergies and needed the car to be aired out before I could even test drive a 2012 Prius. Randy made sure the car was opened during store hours for three days, just so I could have a reasonably safe test drive. Then when I decided on my car, he had it aired out for the two weeks before I came in to get it. Brandon went with me on the test drive, and made what could have been a nerve wracking experience into a fun and relaxed one. Randy and he answered every question I emailed them completely and without making me feel like an idiot. Chris also answered questions the same way when I signed all those papers. I will recommend Toyota West to anyone.Peggy Mahaffey

MingpuYu

Dec 26, 2012

This is my first car. I am glad people here are friendly and helpful. I think I could get a better deal for a 2012 Rav4, because it is the end of the year.

Krosser

Dec 24, 2012

Edwin and Cordell spent 6 hours just answering all my questions since I had not bought a car in 13 years. I was so blessed to have gotten them as my helpers and am very thankful for their gracious spirits. I had an awesome and comfortable experience and will let all who ask me about my car who helped me and how great Toyota West is for our community. thank you.

chlorenz

Dec 17, 2012

I went to the dealership to get my '10 Corolla serviced! Kent approached me and asked if I wanted to test drive a vehicle! I have been interested in the Rav4 for a while and I wasn't real happy with my Corolla cause I could not see when backing! After I drove the Rav4 I loved it! I asked if they could get the vehicle in just my name and get better financing then 8.9%! With the help of Kent, Son and Chris I was able to get the deal I was looking for with 2.9% financing! I'm loving the Rav4 and I loved the experience I got with all involved! Everybody was on top of their game and I will recommend Toyota West to anyone looking for a vehicle! Thanks so much!

gearman

Dec 17, 2012

I had a pleasant experience. I would recomend other people to buy from this dealership.Shane was very helpful in my decision to purchase my vehicle.

hvirtue

Dec 17, 2012

SHANE BECK WAS MY SALESMAN & THE BEST I HAVE EVER ENCOUNTERD. THIS IS AN HONEST STATEMENT NOT JUST SUGAR COATING IT. I HAVE PURCHASED MANY CARS IN MY 88 YEARS AND HE WAS THE BEST AND MOST THOROUGH I HAVE EVER ENCOUNTERD. I TOLD ONE OF THE MEN I THINK HE WORKED FOR THIS I BELIEVE HIS NAME IS JOE SCKIPP. HIS KNOWLEDGE OF THE CAR WAS COMPLETE IN EVERY DETAIL. I CANNOT WAIT TO SEND HIM A BUYER TO TALK TO. EVERYONE ON THE TEAM DID THEIR JOB WELL,IT GIVES YOU A GOOD FEELING THAT YOU ARE DEALING WITH A GOOD COMPANY. SINCERELY, HERBERT E. VIRTUE

Rylittle

Dec 15, 2012

My husband and I purchased a 2013 4runner limited and Randy was a true professional!! He takes great care of his customers. We would highly recommend working with him!

GEORGE MASON

Dec 13, 2012

GREAT PRODUCT & AWESOME SERVICE!! WARRANTIES WERE EXPLAINED VERY WELL! WE APPRECIATE THAT. THE SALES PEOPLE WERE FRIENDLY & SINCERE. THEY WORKED WITH US ON MEETING OUR NEEDS. DAVID CARDONA WAS VERY HELPFUL AND HONEST. WE APPRECIATED HIS EXPERTISE. CHRIS HAVERSTICK ALSO WORKED HARD TO GIVE US SPEEDY PAPERWORK. THANKS

nblack1

Dec 12, 2012

Brandon and Mike were excellent, after having a bad experience somewhere else. I was deciding to not purchase a Toyota after owning one for 20 years. This dealership showed professionalism, honesty and care for the customer more than just trying to make a car sale. They showed value to making sure they keep their customers coming back year after year. Brandon was excellent at explaining the car and process, also he made me very comfortable sitting there.

Tony Ervin

Dec 12, 2012

Randy was very professional in the process of looking for and buying a new car. Told him I was one not to be pressured and he did not pressure me.

NikkiLuu

Dec 10, 2012

Son and Randy has made my new car buying process so easy, fast, and satisfying. We are like most buyers, shopping around compare pricing and making sure we get the best deal. We have a price in mind that we are willing to pay and we weren't going to deviate from that pricing because it was a budget. I'm not sure if some sales men know this, but a budget means the price have to go BELOW the customer's bottom line. Son and Randy exceeded my expectations as they worked quickly to get to those price figures to us. We were really happy with their service and it made it so easy for us to say "YES" to "TOYOTA WEST...." The whole car buying process took about an hour. We had the car delivered to the house a week later with everything that was promised. Thank you guys, we will definitely refer more people to you if anyone is interested in purchasing anymore Toyota cars.

mickerdoddle

Dec 8, 2012

I had a very good experience at Toyota West in Statesville NC. They helped me get another car and even helped me find insurance at a decent price. Nick and Chris was very helpful in helping me get together the needed information for the loan.

chohan

Dec 4, 2012

From the moment the wife and I pulled into the parking lot of this dealer, it was a great buying experience. Brandon, Joe and Chris were all very professional. They found us the exact RAV 4 we wanted and had it delivered in two days. Instead of haggling over price for three hours like our previous purchase, we had a fair price in about 25 minutes. We would definitely purchase here again.

Leslie Caldwell

Dec 3, 2012

I was referred to Toyota West by a friend that had recently purchased a car. She allowed me to drive her Camry and really like the way it handled and the smoothness of the ride was also great. What impressed me more than anything was how she kept talking about the Customer Service. So, of course, Toyota West was the first and only care dealership that I visited to make my purchase. My Sales Consultant, Brandon was very helpful, but not pushy. I felt that I got a fair trade in for my used vehicle and everyone worked really hard to get me within the payment price that I needed. Chris, in finance was extremely helpful and patience while helping with an unforeseen issue. He got it taken care of with no worries on my end, and I was able to ride home in my new car that day! Today, I love my car, and feel as though it won't be the last vehicle that I purchase at Toyota West. Oh, by the way, my friend that referred me , will be receiving a $100 check for the referral.

orange prius c

Dec 3, 2012

Just bought an Orange Prius c four. David Cardona is a wonderful sales person. He is helpful, but never pushy. He also did not mind that I bothered him daily until my car arrived at the dealership. Additionally, he set up my car & phone blue tooth stuff. And another salesman gave me a HSN certificate and Toyota West gave me 50 tickets for a raffle that helps local schools & I have a chance to win a free vehicle. I fully recommend Toyota West!!! The attention and assistance I received was definitely 5 stars!

sdw28

Dec 3, 2012

Toyota West is the best dealership in the southeast! Our family members have purchased a total of eight vehicles from Toyota West and have always been pleased with both the sales experience and service after purchase. Great people work in every department and it is a real pleasure to do business at Toyota West!!!!

collinsk

Nov 27, 2012

Nick was friendly and very helpful in answering any questions we had. There was no sales pressure from Nick or anyone else in the dealership. The financing process was simple and stress-free. We will definitely shop Toyota West in the future.

DonnaHicks

Nov 26, 2012

This was a great experience. Everyone was courteous and friendly. I would definitely buy another car here in the future. Jerry was great He is an asset to the dealership.

rdlewis

Nov 26, 2012

I am thoroughly enjoying my new Toyota Corolla! Shane Beck,Joe Sckipp, and Chris Haverstick handled my purchase and all were very professional,knowledgeable and courteous. Shane Beck was very thorough in explaining all the features and operations of my new Corolla. He was also very helpful,patient and kind throughout the process. Chris,in finance was friendly and efficient,having my paper work done in no time. I would highly recommend Toyota West of Statesville to friends,family and anyone wanting to purchase a new or used vehicle.Dealing with Toyota West of Statesville has been a very pleasant experience for me.

sarasallynana

Nov 24, 2012

We had a very pleasant experience dealing with Toyota West. We are enjoying our new Camry very much. They were very helpful and finding just what we wanted. We would recommend them to our friends.

tammy.whipkeymitchell

Nov 24, 2012

My family and I had a great visit at Toyota West. The three gentlemen that helped us were very polite and professional. We will definitely recommend Toyota West to our friends and family.

Wvgirl29

Nov 18, 2012

I would highly recommend anyone looking for a vehicle to go to Toyota west. They are all very pleasant, friendly & they truly help you the very best they can!

Charles Hill

Nov 12, 2012

I have trust toyota for years and I also have driven them for years so I gave toyota west the chance to keep service me and my toyota need and they are the only toyota dealer I can get to in 15 or 20 min.

donnie.thompson.16

Nov 12, 2012

I was very impressed with the guys there when all the other car dealers give up on helping me trade in my Kia for a monthly payment I could afford. They called me 2 or 3 times trying to make me happy with the car I wanted. They were successful, I got the car I wanted and to boot the color also, I am very satisfied with my deal. Thank you very much.Leslie Thompson

Scotty99

Nov 11, 2012

This Is Scotty Shoffner and I went to Toyota West to buy a car and Randy Salterwas the first one to speak to me and he was great. He done everything in his power to help me and I got a Toyota Camry. He noes how to trat cutomers well and he is straight up with everyone. If your not able to get a car he will tell quick. He doesnt mess with u. I think he deserves a Promotion. or at least a Raise. If I ever needed another car, I would go there and ask for Randy Salter to help me. And just wanted to tell Randy Salter thanks again!!!!!!!!!!Scotty Shoffner

Carrie77

Nov 7, 2012

Russell was just Great. He really knows Toyota AND GOES IN GREAT DETAIL on how every thing works. He is not pushie and just wants to please the customer. I am 61 years old and he is the best salesman i have ever had. A big thank You to Russell and to Toyota. Toyota West is the best and i will prefer customers to them.

josecuervo

Nov 1, 2012

great experience when buying my car. David and Mike are very friendly. David explained all the features about the cars that I was interested with.

William J Leach Jr

Nov 1, 2012

In buying this vehicle, I wanted an SUV smaller than the Tahoe that I had driven for 14 years and wanted to buy locally if possible. I may have been able to get a better price elsewhere, however, at the end of the day, I was pleased with Toyota West's offer. In addition, I am familiar with their service department because my wife has her Lexus service there and she has been very pleased with their service.

amalcolm.campbell

Oct 31, 2012

I had a written price after a month of email exchanges. When it was time to talk price, the New Car Manager (Joe?) came back with a price $3K higher!! I was very upset and let them know. Joe came back with another price still $700 higher than the one I had shown both of them as soon as I arrived on the lot. I made it very clear I wanted a low end Prius (package Two) and nothing more. Perry assured me that the one I drove would be available for the price I had been given. WRONG! After much protest, Joe finally gave me the original price I had via email. The only bright spot was the finance guy. He was direct and clear. He did not change his message at all and explained the best way for me to finance our purchase. I will not use Toyota West's service department because the sales force abused my trust. I will not recommend this dealer to anyone I know. I love the car, but I hated the buying experience. The final price was good, but it took nearly 2 hours to get back to that point. Why?

Lostcaliboy

Oct 30, 2012

Toyota West is an excellent place to do business with. They are very fair and upfront with their offers and deals. I purchased a 2012 Toyota Tundra and was very pleased. The salesman went above and beyond to make the deal possible. I would recommend giving Toyota West a chance to earn your business ..

Robert John

Oct 30, 2012

One call did it all!I live about 45miles from this dealership and it is worth the trip to deal with Jerry at Toyota West. Jerry takes care of all the details in car buying. Jerry is able to locate the car that you want and get it to you in a timely fashion. It seems like he is on your side during working out the deal,which was better than the other places that I shopped. In my opinion,this dealership is timely, fair, and honest. What else could you ask for?

JWilli8788

Oct 29, 2012

A friend of mine had just bought a new Scion and I went with her to get some fog lamps installed. After seeing how friendly and knowlegeable David Cardona was, I started asking questions about me possibly looking at getting a new car. David answered all of my questions and after I test drove my new Avalon I knew I had to have it. David worked everything out to what I had expected and then met with Chris Haverstick for the financing piece. Chris was very knowledgable and helpful. The employees of Toyota West know their stuff. I would definately recommend this dealership to anyone looking to buy a new OR used car.

Gsle Virtue

Oct 18, 2012

I had been shopping for a car for about two months before I bought my car. Anita at Toyota West was very patient with me. When Came in to meet her she hooked up with John and he was very helpful with choice of a vehicle. From beginning to end everyone from Toyota West was great!

jairo

Oct 15, 2012

Brandon was very friendly, nice and very helpful always with a smile He is a good and excelent salesman...I will recomend him to my friends and Family I will say that He is a very excelent salesman

l.hv.yang

Oct 15, 2012

This is the 2nd car i've bought from Toyota West/ Kent. Kent's easy to talk to and he doesn't pressure you into buying a car. It's an easy atmosphere to do business in, unlike other car dealerships i've been to. Do your homework and everything will go smoothly...both parties will be happy.

M Knight

Oct 11, 2012

I had been looking at the Toyota Prius car line for a while. I had read and researched a great deal before actually test driving. I stopped in at your dealership, one evening after work and could not have been more pleased with the Customer Service I received from Jerry Lambert. He was professional, informed and friendly. He answered all my questions, in detail and offered additional information/facts I was not aware of regarding the Prius line. He is just such an incredibly nice person as well, which only made my car buying experience that much more pleasant. 'Thank-you' Jerry! I won't dread my next car purchase quite as much. ;)

JaneFerrero

Oct 9, 2012

Cordell Hughes was awesome! He really went out of his way to work with us to fit our needs. We wanted a Sequoia SR5 but wanted some upgrades. He was able to give us exactly what we wanted at the best price. So many other dealers were reluctant to send us any information via email and haggled and hasseled us and still couldn't give us the deal we wanted. Cordell was honest, up front and gave us the best deal possible without haggling. It was truly one of the best car buying experiences we have ever had. It was easy, quick, hassle free and exactly what we wanted.Cordell was fantastic to work with. I would definitely recommend my friends and neighbors to go see him and Toyota West. Thank you for the great experience. And we love our new Sequoia!

BWHITAKER103

Oct 5, 2012

Everyone there was very friendly and helpful. They were not pushy while at the same time being very helpful in giving the best options of car choice for my budget and wants.

purpleplym

Oct 5, 2012

I was pleased with my visit to toyota west.My salesman Brandon Eggett was great and friendly,not pushy.Real good transaction.My finance man Chris Havestick was great and very friendly.Thanks

cameron.lane.9619

Oct 2, 2012

We work with Randy on the purchase of our 04 Solara convertible, he was very helpful and went out of his way to make sure that we were taken care of. I have recommended him as well as the entire team at Toyota West to all of my friends and family. Great car buying experience!!!

jkpennell

Oct 1, 2012

They have a very friendly team at Toyota West.We would highly recommend them for knowledge of their vehicles.I never once felt pressured into buying something like most dealerships do.This was a very pleasant purchase thanks.

Lhanie

Oct 1, 2012

Randy was very helpful and pleasant to talk to and everyone that I have spoken to. The service people that I met the first time are very helpful and friendly. Will definitely go back and will take my car there for my maintenace services. To summarize, excellent staff to deal with so far. :) Will definitely recommend Toyotawest to all my friends.

tracy2784

Sep 30, 2012

Randy was very helpful and friendly. He went above and beyond his job. It was a pleasure doing busieness. I would recommend any one wanting to buy a car to see Randy Salter.

JJENKINS620

Sep 28, 2012

Dealer goes above and beyond what other dealers do...service from previous car was fantastic, and every persont that I dealt with was very professional. The dealer worked the deal to fit to my needs, not just treating me like a number. Great quality product and dealer who stands behind the product are a combination that brought us back as a repeat buyer of new toyota pickups.

Karen Zika

Sep 22, 2012

Russell Seward impressed me by his directness, by his lack of pomp, and by his in-depth knowledge of the product and of the entire Toyota product line. He took the time to explain and demonstrate features, to show me how to adjust and use the features, and gave both my husband and me the opportunity to drive the vehicle and to ask every possible question. He promoted options and upgrades simply, without pushing and hounding, and was perceptive concerning options that would be useful to us. He respected our ability to make decisions and judgments, and supplied plenty of details without overwhelming our time or our senses. Our vehicle purchasing experience was simple, relaxed but not time-consuming, satisfying and pleasant.

dgthrap

Sep 20, 2012

Just bought a 2012 Prius 4 and love it. Cordell Hughes and Mike Gurley provided excellent guidance to me throughout the process. We will be back, my husband plans to buy a Tacoma truck and yes, we will be working with Toyota West, Cordell and Mike! By the way, this my 4th car purchase at Toyota West ... that should speak for itself. Great job guys, I am very pleased. You make the process of buying a car very easy, even pleasant.

kmck2009

Sep 20, 2012

My experience with Toyota West was very positive. Jerry Lambert was very helpfulin determining which deal was best for me. He answered every question that I hadand when the time came to get into my new car, he explained every detail to me. The conversations with Jerry was very enjoyable and he has a very lovely smile to go with his work. Everyone was very pleasant and I thoroughly enjoyed my visit. I am like a kid with a new toy. I really enjoy my new car. Look forward to the future. Thank you Kathy Mcknight

PaulandCarol

Sep 20, 2012

We finally decided to buy a new Camry after 15 years with our old one, which, by the way, is still running just fine but the beard is just too long. After visits to several dealerships in the area we dropped by Toyota West at the prompting of our son-in-law to drive the drive the 2012 Prius and Camry Hybrid. Both vehicles are impressive but we are partial to the Camry. We had no intention of buying that day but Kent Davis and Joe Sckipp were so helpful and accommodating that we had to rethink our strategy. The price sealed the deal. Within short order we were driving our new car home. We honestly look forward to a continued relationship with Toyota West as they service our vehicle into the future. My wife and I would highly recommend doing business with this dealership. You honestly feel like their only customer. Very personal and friendly.

dromans

Sep 13, 2012

Toyota West was helpful, friendly, not pushy, answered my questions in a timely manner, Perry was very polite and waited for me to make my mind up. I would definately recommend this dealership to my friends when making a new car purchase. Everyone down to the finance dept were nice and courteous.

edstacey3

Sep 11, 2012

We visited Toyota West on a Friday evening and they were very busy. Brandon was wonderful. He took great care of us and the kids. He was polite and offered us refreshments and even gave the kids hats and keychains. We were very happy with the experience and the used 2009 Venza we purchased. I will say the next week when Brandon was on vacation the other sales people were not as friendly especially once they found out we had already made a purchase. We were waiting for the car to be detailed and we were never acknowledge by any of the staff. Chris in finance kept us up to date with everything and was very infomative.

katie.a.accardo

Sep 11, 2012

I purchased a 2013 Toyota Venza from Toyota West recently. Russell Seward was our salesman. His service was beyond excellent! He was informative and professional. He took his time to explain all of our options and went over every detail with us, not only on the Venza, but also all of the features and benefits of being a Toyota owner. He made sure that we were making a smart purchase for our current situation also. He was clearly looking out for our best interest. I can't say enough about how pleased and impressed we are with Russell!! Our experience with the dealership was stellar also. Chris Haverstick made the financing easy and fast. He, like Russell, had our best interests in mind. I've never had a better car-buying experience. No hassles. No haggling. No frustrations. This is the second vehicle we have bought with Toyota West and Russell. We were so impressed by the overall experience my parents-in-law came the next weekend and purchased a vehicle also! All of our future vehicle purchases will be from Toyota West and Russell Seward.

TracyGS

Sep 10, 2012

Great Staff, Everyone was a pleasure to deal with, everyone was Friendly. One thing I Liked was they answered all of my questions and didn't just say "i don't know".They really know the Toyota product, i give them a "thumbs up".

Barbara Smith

Sep 8, 2012

Jerry was very helpful and accessible. We just bought a 2012 Camry SE from him and it is our second car purchased with Jerry's assistance.

AmyFisher

Sep 6, 2012

Cordell took care of us while my family was looking for a new vehicle. He was informative and patient. So grateful for this comfortable and stress-free environment that he created.

rrbullock2

Sep 3, 2012

This is the second Prius I have purchased from Toyota West. I feel the relationships are friendly and the folks I have done business with are competent and honest and they are as helpful as possible. This time I had contacts with Joe, Nick, and Chris and my neighbor, Mike, Parts manager.Regarding price, I rated it "good" because I am not sure that one can do better than "good" in trading cars. It may well be that I got a great price. I am very well satisfied with the price and overall experience.

kyle.ohmann.9

Aug 31, 2012

From the first contact that I had over the phone with Joe Sckipp (Sales Manager), I was treated with the utmost respect and professionalism. Joe worked the deal with me completely over the phone since I was an Internet customer and handed me over to Ryan Davidson. Ryan was also very professional and not the least bit pushy. They had to bring the Tacoma V6 PreRunner in from Wilson and get it prepped for me which took 1.5 days. When I went in, everything was perfect with the truck! I test drove it and then we finalized the deal. Chris (F&I) was also great to work with and I was out of his office in less than 15 minutes (unheard of in any of my previous vehicle purchases at other dealers). Once the financing was complete, Ryan set up the BlueTooth connectivity in the radio to work with my phone, showed me how to operate everything, gave me free touch-up paint (also unheard of) and I was on my way.If you are from the Hickory area, I HIGHLY recommend making the trip to Toyota West because they are LIGHT YEARS better than your local choice!!! I will DEFINATELY purchase future Toyotas and have all of my service done at Toyota West.

Elray C Henderson

Aug 30, 2012

I had a good experience the staff was very helpful.The dealer hAd a homely feel & I believe have a great car that will keep me satisfied & make me a return customer .

jwmcdaniels

Aug 30, 2012

Thanks to Jerry Lambert and the folks at Toyota West I am driving my new 2012 Camry SE. Having shopped the internet and decided to use the local dealer. Toyota West and Jerry Lambert were not pushy or over bearing as the other guys. Jerry was very friendly and knowledgeable. We got the vehicle that I wanted (color, options, etc). There was a short wait (no fault of Jerry or TW) but well worth the time. No phone calls, emails, etc just a straight forward deal! Would do business again, but planning to keep my Camry for years to come. Dont try the other Big guys go to Toyota West!

Donnapie

Aug 29, 2012

Great people to work with. When I buy another Toyota I plan to use Cordell at Toyota West. A great deal with a great price.

gene bradford

Aug 28, 2012

Randy and all the people were very helpful, courteous, and knowledgeable. It was a great experience in every way. The showroom was neat and clean and well organized. Gene Bradford

Hasard

Aug 27, 2012

Great job, pleased with our purchase! The service department is great with determined where we would purchase our vehicle.The sales force was friendly, without being overbearing.

ichiban433

Aug 27, 2012

I have owned numerous new and used Toyotas over the years, but none of them came from your dealership. They all came from nearby Toyota dealers. Previously, I never found anyone there who was willing to make me a reasonable offer or appeared to care whether they sold me a car or not! With this purchase, I felt like Kent and Joe were interested in doing all they could to see that I became more than a service customer with the dealership. It's nice to be able to purchase at home for a change.

kwhitworth

Aug 22, 2012

Kent was very helpful from the moment we walked into the dealership in Statesville!He was not pushy or overly aggressive; he went out of his way to make sure we got the car that we wanted and got the best deal possible! We are thrilled to be Kent's customer and applaud him for his professional and sincere salesmanship!

samrejo

Aug 21, 2012

The sales team at Toyota West were willing to work with me on getting a price close to what I was targeting. Also they were friendly in their dealings. I would recommend this dealership.

toni.loflin

Aug 21, 2012

I have bought toyotas from Jerry since 2008. He's always struck me as a person who has the customer's best interest in mind, which in in MY mind makes him a superior salesman. I have asked him for advice about trading and or buying different models ar different times and Jerry was always forthright with his answers--"not yet" or "I wouldn't advise it". Awesome!

keiger89

Aug 16, 2012

I came in to get my 2010 Camry serviced and Shane showed us a way to trade it and get our payment lower on a 2012 Camry and we took advantage of it, everyone we had contact with at Toyota West were very friendly and knowledgable.

jbl6468

Aug 14, 2012

My wife and I were in search of a dependable used car for our son to commute to college. After visiting a few other dealerships and having trouble finding that right car we went to Toyota West in Statesville; remembering the positive experience we had 2 years ago buying a new Camry. David had sold us that Camry and there he was again and make us a great deal on a 2008 Corolla with Chris Haverstick there to help with the best financing for our needs. Two days later we purchased another Corolla 2010 for me to commute to Charlotte.

pomalley

Aug 12, 2012

Delivery of car I wanted with respectful treatment and good price sold me on Toyota West. After my internet quote request, I was contacted by Anita Frank of Toyota West. I explained car I wanted (Prius light interior and exterior with back up camera) and that I wanted to "not be penalized as a female shopper ". Anita set appointment with Mr. Cardona, who presented me with exact match on car, and treated me with respect while detailling features of the car. The Sales manager and finance manager both were also very helpful and added to the pleasure of doing business with Toyota West. I could not be happier with the team.

vickister

Aug 8, 2012

This dealership has very friendly and caring people who trys to make sure that you make the right decision in purchasing a vehicle that best suits you financially.We was very pleased in how we was treated and we would defintly use this dealership again and also recommend it to anyone who is looking to purchase a vehicle.I know several people that has purchased from them and also have been very happy with the people they have worked with.

tlbirkland

Aug 7, 2012

I had a wonderful experience with Toyota West......I had shopped and driven over 10 different cars in 3 days......Toyota West was the last stop. They not only were friendly the very moment we entered the lot, but made us feel right at home, not pressuring us to purchase.I was able to trade my corolla for a 2011 Camery and have been getting compliments on it.....several co-workers will be in soon to see Randy Salter (I've been passing his card out). They see how pleased I am and said they would be in to see him for assistance in purchasing.Thank you again so much for working with me and getting me what I need and we will definitely be back. I have purchased 2 other Toyotas, but not from this lot..........we will definitely make the 45 minute drive because of the valued customer service that we received. Word of mouth is spreading- because of your kindness.........Thank you to Randy, Mike and Joe for making our shopping experience a fantastic one.........

Forthelongroad

Aug 5, 2012

I have been going to this dealership for a few years to get my 2004 Matrix serviced and trust these guys and gals to do me a great deal.

emeader

Aug 2, 2012

Came to the dealership just to check out the cars. Really wanted another Camry but felt the gas mileage was lacking. Did not feel pressured by the salesman who eased us into the Prius. Everyone was very friendly and pleasant. Only problem came with our pick-up. We wanted side molding added but it has taken 3 or 4 days to get the proper molding to attach. Hope that it looks good after waiting. Also, liked the option of 36 months with no interest. Works out great for us.

Diana Johnson

Jul 30, 2012

Cordell is very friedly and informative. He didn't try to rush or presser me.He didn't mind answering all my questions about the low profile tires,warnity etc.I have shopped here for a car before and still tell all my friends where I shop for my cars.

jlprice07

Jul 26, 2012

Sara the salesperson was great. Son listened to me and was very forth coming. John went above to get me into the vehicle I really wanted. I highly recommend Toyota West for they will go the extra mile to assist you. Their trade in allowance can't be beat. I went to three different Toyota dealerships and Toyota West beat the rest in many ways.

marshabarnett

Jul 26, 2012

was treated with respect and Ryan answered all my questions about the vehicle. had the vehicle I wanted and no pressre to buy something else.

mw801099

Jul 24, 2012

I had a great experience purchasing a car through Toyota West. Jerry and the other guys that were part of the sales team were very helpful and informative without being pushy. They were very reasonable and accommodating with all of my requests. I would highly recommend Toyota West Statesville and will certainly make my next purchase through them.

melmartin55

Jul 18, 2012

Toyota West is awesome. This is the second vehicle I have bought from them. I went in for an oil change and came home driving a newer Toyota Scion TC. Shawn was the first person I interacted with, he is always very friendly, a nice guy. Joe Sckipp, Chris Haverstick and Nick Means helped in my getting a newer vehicle. They made me feel like I really mattered. Very happy with the experience, and will do business with Toyota West in the future. Nick Means was very friendly, I felt like we were old friends. Keep up the good work, you are a great team.Thanks for the wonderful experience.

CharlotteSiennaOwner

Jul 16, 2012

It was great working with Kent. He listened to my needs and we worked out a great price without any painful haggling. I didn't feel pressured either.

haleyrabic

Jul 16, 2012

I was a first time customer to used car shopping. As a young woman I was intimidated by the idea of purchasing a car on my own. At Toyota West however, the sales associates were more than welcoming and completely focused on finding a car that fit my needs and my budget. They were extremely generous, helpful, and overall pleasant to interact with. This was not just a sales deal, but a personal experience and I really appreciate how they treated me as a customer. I would definitely recommed the dealership and especially Randy and Son again. The two were incredible and really helped me make a purchase that I am ecstatic about.

Tom Stevenson

Jul 10, 2012

After numerous visits to locate dealers throughout this area , we settled in on price and the friendliness as the main driving force behind our choice of this dealer. The sales person and sales manager were not pushy and did not badger us during the month we did our research ! Thanks for a great deal and experience. Tom Stevenson ,pres. of Tom Stevenson Building Co.

dr reid

Jul 8, 2012

I had a great experience at Toyota West. Both guys were great and showed me about everything the new truck has to offer,i really appreciated that.they also delivered on all promises that was made.thank you.

donanddeb

Jul 7, 2012

We selected Toyota West because Anita Franks was the first person to get back to us after an internet query. We had other responses, but none as prompt as Anita's. We would have gone to other dealers had we not been satisfied with Randy, Chris and the others role in assisting us to purchase a new car. We felt no pressure, just an interest in assisting us and then responding to our requests. We look forward to a continuing relationship with Toyota West. Your salesman Randy Salter is first rate.

msstale

Jul 6, 2012

This is the second car we have purchased from Toyota West. They have a very friendly, knowledgeable and helpful staff. We were not pressured at all and were very pleased with the purchase price.

rpreve

Jul 5, 2012

We had a great experence on the day of our visit. We were offered drinks, food while spending time with the dealer. The had friendly associates and good price.

cmmisenheimer

Jul 2, 2012

I left the dealership feeling like I got a good deal which included a fair price for my Lease vehicle and a really good deal on the purchase of a new 2012 Tacoma.

scottnanster

Jul 1, 2012

We absolutely cannot say enough about how much we love Cordell. We have worked with him over the years and we would not want to work with anyone else. Cordell does not pressure at all, which my husband and I truly appreciate. He is, however, always there when you need him and more than happy to go the extra mile to help with anything we need. He is fun, knowledgeable, and friendly. We are thrilled with our purchase!

Ldontef

Jun 30, 2012

This is my second vehicle purchase through Toyota West in Statesville as well as my second purchase with John Mykins. John is the definition of "exceeds my expectation". He made sure that I made a fully informed decision when purchasing my new vehicle. The thing that I like most is, John doesn't come across as the "pushy car salesman" that drive most consumers to purchase online. Anyone can sell you a car, but it takes a unique personality to ask questions, listen to clues and cater a vehicle to your wants and needs. Thank you again for the dedication you have of WOWing your customers!

printmailg

Jun 25, 2012

below is an email I sent to Perry on my return from a trip to Austin the day after I bought my truck. I received no response.I am following up with Toyota this week. Sadly this was a horrible experience and I am very disappointed with Toyota West. I have been a loyal Toyota owner since 1974.I have owned the following1972 Toyota Corolla SR51980 Toyota 1982 Forerunner1984 Previa Van1986 Camery1992 Land Cruiser2000 Forerunner2004 Forerunner2006 Avalon2006 Forerunner2008 Forerunner2008 FJ2012 Tacoma All of the above except the Tacoma were bought in MA through trusted Toyota relationships. Woburn Toyota, Herb Chambers and Sullivan Toyota. All knew I was a repeat customer and treated me fair and honest. I can name every sales person I bought these cars from. To have reached out to Perry and your dealership and having not heard a word has been very disappointing. I love the product but would be hard pressed to recommend you dealership to anyone.Mark Hi Perry, I just returned from my trip to Austin TX, happy to say my daughter placed first in the national competition.On the way out to Austin I had a chance to review all the documents supplied to me on purchasing the Tacoma.I have to say I was a bit shocked when I realized you charged me full price for the Tacoma.When we started the conversation I told you I wanted to buy the truck for $31,000 and didn't want to pay the $1,000 pin stripping fee. You assured me a number of times that would not be a problem.So when I read that I paid full retail for this truck I imagined you guys all getting a great laugh over how dumb you must have thought I must be.I know I was sucked into all the extras in the business managers office, again shame on me, but I knew he was working me and it made sense at the time. I can live with that, education is expensive. The Toyota dealers I have dealt with in the past knew me as a solid customer and didn't ever up sell me.My reason for the email is to let you know that Toyota and your office has canvassed me a number of times since the purchase. I have not responded because I wanted to let you know how bad I felt about the purchase.I am not sure what can be done as I am sure you all have been paid and after a week this is probably history.Let me know if you have any thoughts, I will not fill out the survey until Thursday.Sincerely,Mark DeCollibus

tutterow

Jun 20, 2012

The dealership is very professional and knowledgeable about all Toyota products. This credibility is comforting particularly when comparing other car makes and trying to make a decision on the best new car to fit your personal needs. The staff, Randy Salter,was accommodating to our questions and needs. When I called back for questions or concerns, he responded quickly and with the exact information that I wanted. I was very particular as to the car and price that would fit my needs and my budget. Without hesitation, Randy Salter and Toyota West worked to find and get the car in stock. It was a great experience. The dealership did the job. It was service that no other dealership of any carmaker had ever given to my wife and me. We felt important; we got a good car at a fair price; we felt comfortable; and the service was great. My compliments to the dealer. But, as any marketing team would know, the sales rep is the key. My appreciation and respect go out to Randy Salter.

Charles II

Jun 18, 2012

First, My wife and I first met Cordell in 2009 when we traded a 1994 Camry in for the 2009 Model that was upgraded to the 2012 Model that we've just completed pruchase on; and we were impressed with his salesmanship in 2009. And he worked with us in late 2011 on an upgrade that never materialized because of Toyoto's policies concerning payment history.Second, Codell possess the necessary skills it takes to deal with people(not all sales representatives have this)and his demeanor and persona makes dealing with him a pleasant experience in purchasing a vehicle. He also demonstrated concern for what we were wanting in upgrading to a newer vehicle and that was accomplished with the vehicle that we have now.And last, my wife and feel that Cordell went above and beyond in the sale of the car that we now have and he showed much concern with making sure that we got what we wanted with working with Mike to make sure both parties (we and the bank) we satisfied with this purchased.My wife and I have been dealing with Toyoto West for 18 years with the purchase of two(2) cars and we feel that this sale is by far the best one we've made since, we feel it may not have been possible without Cordell Hughes.

board1234

Jun 12, 2012

We had a great experience buying from Toyota West. Cordell was wonderful. He did not pressure us at all, answered all of our questions, and put up with our quirks. Cordell was able to find the exact car that my wife wanted and she is a NO compromise person. He also arranged for the car to be delivered at a time that was most accommodating for us since we were traveling on or about the delivery date.It is also worth noting that all of our paper-work was ready when we arrived for pickup. It was one of the smoothest car purchases I have made in years (I've purchased a lot of cars). Recently we bought a new BMW from Hendrick....The people were nice but it took us forever to complete the paper-work and leave the dealer.I also have to give a "thumbs up" to Mike Guley. He was super. Fast, fun, and efficient. What a great and unusual skills set for a "numbers" guy.Hats off to the whole Toyota West Team.Dr and Mrs Board

Drena

Jun 10, 2012

This was our first experience with the Toyota Dealership in Statesville and it was a very nice was. I would recommend this dealership to anyone. The staff was friendly, helpful and easy to deal with.

barefootbear

Jun 9, 2012

Saleman was very courteous and had great knowledge of the car I was looking at. It was not a pressure sale and I was pleased with my experience with this salesman. The financial officer made the buying experience good. He explained and offered all options but did not pressure me to take options I did not want. My buying experience at this dealership was very good.Fred Simmons

bob.barnes

Jun 5, 2012

I was referred to Toyota West by a good friend of mine, who is quite particular about his truck and the people with whom he does business. When I told him that I was in the market for a new or used Toyota, he told me to head over to talk to Toyota West and ask for Russell Seward. My first impression of Russell was a good one... he knew what he was talking about and immediatlely made me feel good about my decision to stop in. We spent the next 3 weeks reviewing options and pricing and Russell worked hard to get me a good trade-in price for my car. Russell also took the time to help my wife and I through a last-minute decision that ultiamtely landed us in a used (new to us) Toyota Tacoma. In short, Russell is "the man". He was a pleasure to work with! I also want to point out the great work that Chris Haverstick does there at Toyota West. He was also a pleasure to work with, quite funny too, as he help my wife and I through what is usually the most painful part car/truck shopping - financing! Chris took the time to work with my bank, back and forth to find the right person when he needed to get someone on the line - all to ensure that the process went smoothly. Russell and Chris were a great team, and I hope to have a similar experience sometime in the distant future when it's time once again to buy a new vehicle.Thanks Toyota West!Sincerely,Bob Barnes

jrae2004

Jun 5, 2012

Overall service was great had a little issue with getting keys to us in timely matter but overall great people! Mike was great to work with and very friendly and helpful! Chandler was a little overbearing at times though

walkerrs23

Jun 3, 2012

Our experience at Toyota West was one of the best I have ever had while purchasing a car. The employees were very helpful. I never felt any pressure to buy and was made to feel at home.

annie_em57

May 30, 2012

We were treated like family while we were at Toyota West. Everyone was so nice to us from the minute we walked through the door. Nick is a very good salesman and a very nice guy. He made buying a car less intimidating. Chris worked hard to get us the financing we needed and explained everything very well. We are very happy with our new car. Thanks guys !!

leobee

May 27, 2012

Russell tried hard to explain leasing with methaphors as this was new to me and I had many questions. Still not sure if made right decision. Mike was cooperative with the changes I requested and answering questions after the fact.

rduckett

May 26, 2012

Both my phone and face-to-face experiences with Mr. Lambert were excellent. Jerry greeted my wife and I immediately upon our arrival. We discussed what we were looking for, located a perfect match and took a test drive. When we returned Jerry already had our payment information calculated. Chris did an excellent job of closing the financial aspects in a very timely manner. A totally great experience!Rick Duckett

mwardo3

May 25, 2012

We were at the dealership for our 5000 miles maintance and decided to walk around the lot. While looking at the used cars we found one that we were interested in test driving. The dealer was very helpful and allowed us to take the car for a spin. Once we were interested in purchasing the car everyone worked well with us to get a fair price for the car. Needless to say we are very happy with our choice and would recommend them to anyone wanting a new or used car

GarySWolfe

May 24, 2012

Customer service at Toyota West is felt by the customers like me. Salesperson Jerry Lambert makes the car buying experience very pleasant and even enjoyable. He is backed up by the New Car Sales Manager, Son Ngo, who can make a quick decision on the deal. I drive 45 miles and pass 3 other Toyota Dealerships to have the experience at Toyota West. Thanks Jerry and Son

billjeter

May 20, 2012

Toyota west is the best. They have the greatest staff and service people in the entire state of north carolina. Thanks for the wonderful buying experience

baileys12

May 19, 2012

He did everything and more to get us into a new car that my husband loves. We will be coming back and sending move buyers his way.

rcloer

May 14, 2012

The sales staff made purchasing a vehicle quick and easy without a lot of hassle. The staff was very knowledgeable about the vehicle and answered all our questions. I would highly recommend doing business with Toyota West to my family and friends for their future purchases.

rcwest

May 14, 2012

I found the people at Toyoto west to be very attentive to fulfilling my particular needs in my search for a low milage auto. I would certainly use them again when needed.

billw986s

May 4, 2012

I have been a customer for years and never ceased to be amazed that from year to year the dealership just continues to get better and better. When I come in for service I work with Valerie and Shawn and they make it a point to understand I have a busy schedule and get me in and out as quickly as possible.My latest visit was to find a fuel efficient CPO vehicle. I am busy and do not have time for the usual car dealship processes. I worked with Cordell Hughes. He was knowlegable and patient. He was honest and forthright with me which I sincerely appreiated. From the very beginning of our business relationship I felt as if I could trust him. I hope the next time I am in the market for an auto Cordell is still there because I would like to work with him again.

tammybills

May 3, 2012

This was our 2nd time buying a car from Perry Whaley. He is very friendly and didn't try to sale us a car we didn't want, or really couldn't afford. He asked us want kind of car would best suit us and made the deal happen. Mike was aslo very helpful and not trying to push us to buy other coverage we didn't need. Everyone at Toyota West in Statesville NC are very friendly and I will be sure to tell everyone to go visit them to buy a new/used car.

bear43

Apr 30, 2012

I have bought many Toyotas from this dealership and have always recieved "beyond the call of duty" form both the salesmen and the sevice department. Cordell in particular goes the extra mile by handling any situation my wife might incur when I am out of town which is a huge relief and comfort.I find the staff knowledgeable and professional and always very responsive to my needs and requests. This makes buying a new vehicle a great experience and keeps me coming back to Toyota West instead of another dealer.

Mlopez08

Apr 27, 2012

I have never received so much attention and excellent service before. I will never buy a car anywhere else and will recommend to everyone. Excellent.

sherrytatum

Apr 26, 2012

I was pleased with the overall courtesy of the staff. They were friendly and very knowledgable on the products that the dealer offered and they were helpful throughout the purchase process.

Pio.oco

Apr 18, 2012

They were very helpful when I had questions about the vechile. They were very profesional and kept a very profesional inveroment. Also they were very informative toward the subject.

NickJC515

Apr 17, 2012

Toyota West was fantastic. They understood my need to get a vehicle as soon as possible and did everything possible to help me. I would recommend them to anyone.

philhaigler

Apr 17, 2012

Entire sales team was extremely helpful in finding the right car for the right reasons. They were mindful of my time, the cost range I had set, and all available options I desired.

arbie23

Apr 13, 2012

I have had the opportunity to purchase 3 new cars in the last 8 years and must say my experience in purchasing my Highlander from Jerry and Anita has by far been the best experience ever. Thank you Jerry and Anita for making what I consider a large purchase that would normally cause me great anxiety on many levels one of the most pleasant things I have done in a long time. It all started about 9 months ago when I began a search for a Highlander Hybrid that would suit my needs for transporting my puppies to and from work (about 4 hours). Obviously I needed a comfy car along with being spacious enough to accommodate two big dogs. I had my heart set on a Blizzard Pearl Highlander Hybrid and began the search with my local dealer in my hometown. Understanding that 2012 Highlander Hybrids were hard to come by, I knew that it would take some time but my local dealer did not seem to understand the urgency along with my commitment to purchasing a vehicle because I just kept getting calls telling me they were unable to locate a "Blizzard Pearl but would keep trying - maybe in the next shipment we may get lucky! Well that went on for about 8 months and finally my husband decided to reach out online. It was a matter of hours and we received an email from Anita Franks acknowledging our email and wanting to help us find the car we were looking for. Long story short she hooked us up with Jerry and he bent over backwards going above and beyond to take care of us and made sure we had the vehicle we were looking for. Even though the dealership where these two excellent employees work is quite some distance from where I reside, when in the market again for another Toyota I will be picking up a phone and calling Toyota West and asking for Jerry or Anita! Thanks again for a great car and a great experience!

BSHoney

Apr 11, 2012

Superb buying experience... A totally "no stress purchase" I felt that the staff, especially NICK MEANS, were truly concerned about the customers needs, I never once felt that I was just another buyer. I was made to feel that all my concerns and needs were taken care of at a personal level. Little to no pressure to buy was also a refreshing experience. Thanks Nick for all your concerns and help .. appreciated

John E Marshall

Apr 10, 2012

This is a great fully staffed dealership with a staff that is friendly, courteous, attentive, and competitive. I continue to purchase automobiles and always use their service. Purchasing a car from Toyota West is as easy as Sunday morning on the porch.

jgordon345

Apr 9, 2012

WEnt in to get my wife's car serviced and it needed major work so decided to look into a new deal, they sold me a new van for well below invoice. John Mykins was great, very firendly and knowledgeable, let me borrow the car for a day first to try it, even delivered the new car to my house when it was ready. Overall an excellent experience. I would also recommend there service department, Joe Rochford is great.

kingkaren

Apr 4, 2012

On my arrival, my family and I were greeted by Nick Means who was quite friendly and helpful. As I purchased my current car with Toyota West about 3 years ago with Jerry Lambert, Nick was kind enough to direct me to him again. As he was 3 years ago, Jerry was so wonderful in helping me purchase a vehicle for my parents, a quite nerve-wracking experience for me. While we crunched through the numbers, Joe Sckipp remembered me from my visit 3 years ago as well and came by and said hello. I was amazed he still remembered me. We worked with Mike Gurley for financing and he was so helpful in informing us of all documentation required and assured us we could call him any time we needed to (Jerry did the same). I would go back again and again to Toyota West and purchase another vehicle, even though I live in South Carolina and have a Toyota dealership in my town. I have always received such great customer service and care and that's one of the things I value most, especially with larger purchases.

pkolesar

Apr 2, 2012

I have bought 2 other vehicles from Chris HAverstick in Statesville. I went to Toyota of North Charlotte in NC to price hunterville NC prior to going to Stateville. The sales staff at Huntersville were jerks. I should have jut went to Statesville to start with. This location is alsome and very freindly and were very very professional. I will buy all my calls from them without price shoping at any other Toyota location.

Swilkinson

Mar 31, 2012

Great salesman and he dealership is always professional. The service department is top notch and seems to always take care of any issue. Enjoyed the expieriance.

sdw28

Mar 30, 2012

Best Toyota dealership in the southeast to purchase a vehicle from! Friendly and knowledgeable staff who always put the customer first! We have purchased three vehicles from Toyota West and will continue to do our business at this dealership!!!

Alex Herron

Mar 26, 2012

Friendly, hard working and knowledgible sales staff, willing to go the extra mile to satisfy the customer. Great inventory of cars on-hand. Competitive financing available.

lhunter

Mar 26, 2012

I had a wonderful experience in dealing with the people at Toyota West in Statesville, NC. Todd Harkins, Shane Beck, and Mike Gurley were extremely professional,knowledgeable, friendly, patient, and courteous. Shane was very thorough in explaining and helping me understand the operation of my new Camry as well as demonstrating the intune features and their many functions. He has also followed up to make sure I am getting along well with my new car. Mike made the finance paperwork painstakingly easy and quick. He was well prepared and very helpful and through in processing the financing. I will gladly recommend Toyota West to my friends and will most definitely return to purchase a third vehicle from them when the time arrives. Toyota West is a class operation!

mswails

Mar 26, 2012

I was extremely pleased with the customer care I recieved from Ryan Davidson and Toyota West. I actually purchased this vehicle over the phone while I was traveling out of state. Ryan was very helpful as this was not your typical purchase. We had a brief acceptable negotiation followed by the exchange of information that secured the purchase. Ryan was exceptionally friendy and courteous. When I got back into town I went to pick up my vehicle (hour and a half drive); the vehicle was just as Ryan had described over the phone. This was very important to me as I had purchased this vehicle site unseen. Ryan completely described the vehicle and was very exact and truthful in his representation of the vehicle and of Toyota West. My overall experience was superb. Historically I have hated buying a vehicle; however my experience with Toyota West and Ryan Davidson has shown me that a vehicle purchase can be painless. I will be needing to purchase a car this summer for my daughter and my first phone call will be to Ryan Davidson at Toyota West to see what they have. Again thanks for a pleasurable experience.Michael SwailsAsheboro, NC

overcarp

Mar 21, 2012

I am pleased with Avalon believe I made a great selection purchasing a new vehicle. Well pleased with Jerry, he was very informative, pleasant, helpful. Jerry I still need some help pertaining to the navigation system. Thanks for all your support, and plan to have Toyota servicing my vehicle in the future.

jeffclendenin

Mar 19, 2012

Cordell Hughes is the most professional car sales rep I have delt with in 30 plus years of buying cars. I would send anyone to him.

billuse 69

Mar 17, 2012

From the time I walked into the sales room, I was put at ease by Mr. Whaley by his friendly and straightforward approach. He was very intentional with the information on my vehicle and what the process would entail as we worked through the information. I was at no time pressured for an answer or a response to the information other than to confirm the information as being accurate. I was given the opportunity to drive two vehicles (A Corolla and a Camry) to get an indication which vehicle I was comfortable with as we were down sizing from a Sienna. After I indicated my interest in the Camry,I was provided with three options to consider regarding the purchase or lease or to stay with my vehicle. I was invited to drive the vehicle to my residence and take a drive with my wife and talk with her about the options presented. During this entire time, Mr Whaley was very patient with my questions and requests and answered every question I had. After choosing to purchase the Camry, the process was completed in a timely manner and I received a very through overview of the Camry. I was very much impressed with the level of knowledge all through the process.

jessyphillips89

Mar 14, 2012

John Mykins was incredibly hospitable to me during my first car buying experience. He took the time to make the experience fun and comfortable and was very understanding and unbiased as I made the decision to take on my first ever car payment. He even called me the next day to make sure I was still satisfied with my decision. I don't plan on buying another car for a long time, but when I do, I will probably go back to Toyota West and request John Mykins.

myrasteele

Mar 13, 2012

We didn't realize it at the time but our first visit was right at closing time. Brandon never made us feel rushed or like we were an inconvenience at this late hour even though we told him we were only looking. As a matter of fact we didn't even realize we had been there at closing time until the next time we visited. Brandon and everyone there was very friendly and very easy to work with. Great experience!

apoteat312

Mar 12, 2012

I was pleasantly surprised with the service and attention I got when I visited Toyota West. I am a person who is quickly turned off by pushy tactics but this was not the case at Toyota West. I would recommend them for anyone wanted to buy or trade. My Sales Person Sara Mitchell was attentive and sincere and worked hard for my business.

stef24fluf

Mar 10, 2012

This dealership is just totally wonderful. Help me so much for what I need to get out of a bind. Thanks so much. Had a great experense with all the workers there. Would refer them to anybody for a car!

Beth Eldridge

Mar 7, 2012

Both parties were very professional and the sale was taken care of in a timely manner.The entire experience from the sale to completing paperwork was very positive.

evejc

Mar 7, 2012

Russell Seward was a great salesman never had a salesman go over a car like russell he made sure we knew all about the car toyota west should be greatful to have him working there everyone at the dealership was nice

gellerbe

Mar 7, 2012

All personnel were very friendly; the facility was neat and clean. I did not feel pressured...all of my questions were answered. The salesman, Nick Means, followed up after the sale to ask if we had any questions, concerns, etc. A very positive experience.

raydrake59

Mar 7, 2012

These people went out of their way to work with me and I'm very greatful for them!Great Place to buy a new car!Ray Drake

craigmeadows

Mar 5, 2012

VERY GOOD SALES AND SERVICE.WE HAVE PURCHASED 3 CARS FROM TOYOTA WEST.GOOD SELECTION AND CLOSE TO WHERE WE LIVE.I RECOMMEND THIS DEALERSHIP TO ANYONE LOOKING TO BUY OR LEASE.

Hcuriel10

Mar 2, 2012

Great service great price an good cars I would recommend this dealership to anyone They make sure to help you out the best possible way they can an make sure you get a good price in a new car or used car

macfiesgirl

Feb 29, 2012

I highly recommend Toyota West! Russell Seward was great in assisting my husband and I in the purchase of our 2010 Corolla. Russell was not pushy like some salesmen I have dealt with in the past. I have had my car almost a week and love everything about it. Thank you Russell and Toyota West!

O. Harriet

Feb 29, 2012

While it is a big hassle in buying a new car, just like any venture where a lot of money is being invested, Salesman Jerry Lambert made my experience quite pleasant. Even though I had made several trips to Toyota West with various family members, Jerry was always cordial to us. I was treated with respect and given upfront honest answers to my questions. He never pressured me into something I didn't want and thus helped me to make a final decision.

1tracy

Feb 28, 2012

I bought my beautiful black camry from Sara. She was absolutely awesome to work with. Sara is very friendly and cares about you as an individual. I would recommend Toyota West too everyone and be sure to see Sara Mitchell.

colorme57

Feb 28, 2012

Great experience,was at ease, not under any pressure, impressed with service. felt well taken care of. I will buy my next vehicle from Perry.

philiporr

Feb 26, 2012

Shane was extremely helpful and friendly throughout the course of the purchase. I would be happy to buy a car from him again. Thanks for your help, Shane!

Jessica21

Feb 25, 2012

I love Toyota West of Statesville because the staff there is amazing. They go out of their way to make you happy. This is my second time buying a car from Toyota West and with Cordell Hughes being my salesman. I got an amazing deal on my new 2012 Scion TC release series. They worked very hard to get me the best deal there was. If there was a higher rating for their services I would give them a 10 on everything. I will not buy a car from no where else and really don't want another salesman but Cordell Hughes because he is the BEST.

rdeal01

Feb 25, 2012

Ryan Davidson is a great salesman to deal with. If you are looking for a vehicle give Ryan and Toyota West the opportunity to earn your business. I believe you will find this dealership to be one that is there for the customer and not just looking to make a buck. My experience in the purchase of a 2012 Prius was very enjoyable and would recommend this dealership to all looking for a new or used Toyota.

Masobu

Feb 18, 2012

The salesperson David Cardona has a lot knowledge about cars,he is very professional and friendly.The whole crew made my car buying experience easy.I would recommend Toyota West to my family and friends.Thank you,Mabel Buritica

walk

Feb 15, 2012

We just purchased our first Toyota. John Mykins was extremely patient and helpful throughout the entire process. He is very knowledgeable and professional. We are happy with the deal and the car we purchased. Thank you!!

Dianne Whetzel

Feb 13, 2012

The customer service was freindly.The quality of service was excellent.The sales consultant was very helpful and friendly,most of all honest and knowledgable. I felt very comfortable and assured.I knew and understood everything because Russel Seward the sales consultant talked to me and explained all I needed to know about buying a car.The process was fast and simple.The price was a very good price .The sales consultant helped me and guided me through the the whole process buying of my new Camry. He made it easy .I even got to drive the car before I decided on it. I am happy and satisfyed.Toyota West of Statesville has exceeded my expectations. I am enjoying my new car.Thankyou, Russel and your team mates for helping me choose and pick out the perfect car for me.They care about my needs and the certain kind of car I wanted to buy. I recomend Toyota West of Statesville North Carolina because they know what they are doing .They do it right .They will go out of their way to satisfy you and get the car you need and want.They ddid for me.They keep their promise and the quality of service and quality of the cars are excellent! Go to them ,I assure you will get the right car for you and your family.I did. I love my new Camry .Thankyou so much Russel Seward and Toyota West Statesville! ~Dianne Whetzel~

KBJOHNSON1

Feb 13, 2012

I had a very good experience working with Cordell and Mike. They really worked hard and long, over a week, on getting this deal to go through. They worked together and found a solution and understood my situation. This is my third Toyota Camry and my 5th Toyota and my 2nd time purchasing a car from Toyota West, Statesville, NC. This experience far exceeds my last experience with them and I will not even mention my past dealings with Scott Clark Toyota in Charlotte, NC. Toyota West did more than I expected and that is always comforting and good. I love my new Toyota Camry! Thanks Cordell and Mike!

andyhuffman

Feb 7, 2012

David was extremely helpful and friendly. The rest of the people we dealt with were friendly and knowledgeable. The buying experience was a good one and I would definitely buy another vehicle from Toyota West.

Charlie Bittinger

Feb 7, 2012

Everything in our dealing with Toyota West just worked well with no hassle. This is our third new SUV purchase from Toyota West and we will be back.

traymer

Feb 7, 2012

This is my fifth Toyota from Toyota West and I love it. The people there ae wonderful and I get great service everythime I am there. Would never buy a car anywhere else. John Mykins who sold me the car was knowledgeable with every detail of the car and I appreciated his expertise. Thank You Toyota West.

RHauser58

Feb 6, 2012

Mr. Lambert was courteous from the start when I first arrived on the premises. He was always forthcoming and honest about the car I was interested in. I would recommend Toyota West without hesitation.I have enjoyed my purchase.

woof10

Feb 4, 2012

this has been one of those times that the purchase of a new vehicle has been very pleasurable...thanks again...jerry is one of the finest people that i have come in contact with...

Lyrehc

Feb 1, 2012

This is my second Toyota and Jerry was just as nice and helpful this time as he was for the one four years ago. I couldn't as for a better experience buying a car.

RUTH FRENCH

Jan 31, 2012

GREAT PEOPLE TO TALK AND DEAL WITH.PRICE WAS WITHIN REASON.THE DEAL WENT SMOOTH WITH PROBLEMS.WOULD RECOMEND TO FRIENDS AND NEIGHORS. THANKS VERY MUCH. RUTH

ctmclain82

Jan 28, 2012

Long story short...my wife and I bought a car about a year and a half ago. The next week I hurt my back and had to have some surgeries. It has been hard for me to get in and out and to put my daughter in her car seat. Our family is now growing again, so I was out just looking at some vans. Been to several other dealerships, but thought their prices were crazy. The only vans that I thought were in my price range were the Dodge and Chrysler mini vans, but I really don't think they have a good quality product like the Toyota Sienna. Ended up visiting Toyota West in Statesville. My family has bought a half a dozen or more cars there during the past ten years or so. I was looking at the van that I ended up purchasing when I heard a familiar voice...John Mykins. I've purchased 3 vehicles from John Mykins now. He is the man. He makes it top priority to take care of his people. He doesn't keep you waiting all day and doesn't play games with ya. I wasn't sure if I could afford to trade or not, but John worked with me and got me an answer fast. I told him I was going to think about it and maybe come back later with my wife. I called him back later and asked some more questions, and then told him we would be back out there in about 15 minutes. When we got there, he had the van sitting right in front of the dealership, filled with gas, warming up, and ready for us to teat drive. He explained a lot of the options to my wife and I before we left to try it out. We came back and decided to make the purchase. It was as pain free, as buying a car could be. We even got a better warranty than we could have got on a new one. I absolutely love this van! I can get in and out of it and get my daughter in and out just fine. I feel like I can be a father again! I don't have to lean all in the side to strap my daughter in. I can't wait to load up and take our next vacation...not to mention bringing my new baby home later this summer. Thanks Toyota West and John! You guys and gals ROCK!

kairor

Jan 24, 2012

I live in Raleigh. NC and this is at least the third car that I have bought from this dealership since moving to Raleigh. Even though I have not lived in Statesville for over 30 years, I feel like I am still dealing with my local dealership. Have you wanted to go to a dealership where you felt like they wanted your business? Where the dealership values your wishes and doesn't talk you in or out of a decision? Toyota West has been that dealership for me ... they listened when I described what car I wanted, how much I wanted to spend, and were able to get me behind the wheel of the car that I wanted. Whenever I walked in there, they treated me as a human being and not as a mark buying a car. They made me feel wanted and important and unfortunately you don't get that at many dealerships today!

samsydspence

Jan 23, 2012

John was exceptional in helping us all the way through the car buying process. He was extremely friendly, and knowledgeable when it came to any question we had. It was very refreshing to have such a good car buying experience.

sjones73

Jan 19, 2012

Friendly and very respectful of the customer..Everyone involved in completing the deal was awesome...I would reccommend this dealership and it's employees to everyone I know... Thank You Toyota West Family...

mkaholmes

Jan 18, 2012

This is the second vehicle that I have purchased at Toyota West and I could not be happier with the service that I recieved. The customer service department has been very helpful with any issue or question that I have had. All the people at Toyota West were a pleasure to work with, but the one person that stood out was John Mykins. I could not have asked for a better person to deal with. During the test drive of the truck I just bought a small rock flew off a truck that I was following and put a chip in the windshield. When I told John about it he said no problem we will replace the windshied. they could of had it repaired but that was not an option, the windshield was replaced.I would recommend Toyota West to anyone looking for a new or used vehicle, I have no regrets.

Brawley Const.

Jan 16, 2012

We were thrilled at the amazing customer service offered by all of the staff at Toyota West. From the moment we walked in, we could tell that the atmosphere was inviting instead of intimidating. When it came time to negotiate pricing for the specific model of 4Runner that we wanted, Chris was able to provide us with the vehicle that we were looking for, for a price we could not turn down.

cfarrar

Jan 16, 2012

$599 Doc fee was not revealed until closing Real bad business practice! As well as totally a rip off of the customer! I will recommend the dealership but I will warn all my friends of that unfair and deceptive practice.

jandcstewart

Jan 16, 2012

The staff at Toyota West were extremely courteous and willing to go the extra mile. We will definitely buy from them again in the future.

bkbum57

Jan 12, 2012

I dealt with Russell Seward and Mike Gurley when I bought my 2009 Toyota Camry in August 2010. I appreciated their knowledge and professionalism at that time. I was interested in buying a new vehicle and I returned to Toyota West due to my past experience. Russell Seward impressed me with his knowledge of the new Camry. He took his time with explaining the details of the vehicle. I felt no pressure from Mr. Seward to buy a vehicle. Mr. Gurley was also very helpful when he explained the loan application, the terms and agreement for the sell of the vehicle. I would recommend Toyota West to anyone who is looking for a new or used vehicle.

cbelli51

Jan 12, 2012

Russell was great. He was not pushy and very helpful. Everything about this transaction was smooth. Love the car and would recommend them to everyone.

WKK

Jan 8, 2012

The whole experience from purchase agreement through payment options went great. Jerry did an expectional job finding a vehicle with the correct options at price we could afford. Also, Toyota West gave us a fair trade in number on our old vehicle.Mike Gurley, Finance Director, clearly explained our finance option. There was no pressure from Jerry, Mike or the rest of the Toyota West Team.

07CandyCamry

Jan 4, 2012

Toyota West seems to be a great dealership to work with, especially Cordell Hughes (our salesperson) because of their friendliness, excitement for the customer (making car purchase/ getting service) and all-around customer service. Thanks.

edierandy

Jan 4, 2012

Cordell was very helpful in answering our questions and not pressuring us or rushing us into a decision. He was just the kind of person we needed to help us make a decisionas to whether that car was for us! We felt like he was very honest with us about the questions we had.

gepalmer

Jan 4, 2012

I had scheduled a test drive of a 2012 Highlander at Toyota of North Charlotte for my wife at 10am Saturday morning (Dec. 17th). I woke up early that Saturday morning to review the latest inventories of four Toyota dealers I had traded emails with earlier that week. I was loking for a 4WD Blizzard Pearl, sand interior Limited with a few specific options. I did not want to hear about what was on the lot. Nothing had changed with the inventories and then I realized I had not contacted Toyota West in Statesville, NC that I drive by a couple of times a month. About 6:15am I sent an email to the dealership from their web page and then fixed a pot of coffee. By the time I had gotton back to my computer, I had received a reply from Anita Franks at 6:33am wanting to confirm contact information. At 7:05am Anita sent me an email saying she was out of the office and that an assoicate, Jerry Lambert, would be in contact soon. I then checked the inventory of Toyota West and found a Highlander in transit. It had extras I did not want and required options I wanted. Well, by 9am Jerry and I had talked and discussed the Highlander in Transit. That's when I learned about the Port accessory assembly operation. I scheduled the 10am test drive with Jerry and cancelled the test drive with the other dealer. The test drive went well and my wife was pleased. By noon we had a deal with the options we wanted. A couple of dealer options that were ordered would not be installed and our options would be. Toyota West accepted a Truecar.com price and offered me the trade price I wanted on my 2007 Toyota 4Runner. It was all too easy compared to many past arm westling events I have had with car dealers over the years! Jerry Lambert is low key and very professional. He displayed a passion for delivering what we wanted. Before I retired, I was responsible for numerous electrical distribution manufacturing plants that shipped $900 million in sales the year I retired. All employees knew the importance of having a customer oriented mindset, whether it was in sales, engineeing, manufacturing or service. We became the best in our industry which gave our businesses a significant competitive edge. If I was still in the business, I would be thinking about hiring Jerry. He is a valuable asset to Toyota West. And let's not forgot Anita who was monitoring her computer at 6am while on vacation. Her efforts that morning delivered a high potiential sale to Toyota West. I am sure I will tell friends this story numerous times and it may just deliver the dealership another sale. I look forward to seeing how the Service Department lives up to the high standard set by the sales organization. Dealer Rating 5+!!!Jerry PalmerMooresville, NC

phrogers

Jan 4, 2012

Jerry very knowledgable, very helpful, and helped us put together a deal for our car.We will work with him in the future when we need another car.

rescue1136

Jan 4, 2012

They were very helpful in helping me make the right decision about my next new vehicle, they explained differences among the vehicles. I never felt like I was going to be held hostage if I did not purchase a vehicle from them. They encouraged me to explore all my options. After the purchase they have maintained contact to make sure that I know everything about my new vehicle. Great customer service.

tgantt

Jan 2, 2012

Price was key, which is why I bought here. They beat the other four area dealers by $500+. Salesperson David Cardona was very familiar with the features of the Prius, He and finance guy Gurley stayed after closing to make our car ready for us.

cheerdrop97

Dec 30, 2011

Cordell was great! We had a horrible salesman when visiting Victory Toyota in Wilkesboro. The experience at Toyota West was the best we have had while looking at and purchasing a vehicle. We will definitely use Toyota West and Cordell / Joe in the future!

anthony jones

Dec 29, 2011

John was very courteous in his approach. He educated my wife and I about the product and seemed very willing to go above and beyond to acquired additional information about the vehicle. This experience was great, hassle free, and professional. I would recommed consumers to visit your dealership, and especiall pay John a visit. Thanks a bunch for the pleasant experience.

KSWest

Dec 26, 2011

John Mykins the sales representative was very helpful to us in purching this car. He took time to explain everything we needed to know and told us to come back if we needed further explanation. We do plan to go back to go over a few things with him in the very near future. He called us at home also. In all we were very pleased with the service we received from him and Toyota West. Kathleen S. West

theobv

Dec 22, 2011

I had shopped at bigger dealerships and received a price that I thought was good. I stopped at Toyota West just to see if they would match it, thinking they would not. To my surprise they did. I was very happy to stay local and buy this car.

1 south charlotte guy

Dec 20, 2011

Being a new resident, I decided to canvass ALL dealers within a 40 mile range of of Charlotte when my 2008 Highlander lease was up for 2012 replacement car. Jerry Lambert was most professional and asked me what I needed to consummate the deal, I responded with required miles and suggested a mutually fair figure. He cleared the OK and very quickly returned my call.I suggested pick-up w/i a 10 day window and called 3 days before I scheduled pick up.The car was ready and waiting. Jerry personally removed and reattached a metal medallion on my front bumper. His able finance manager, Anthony Vu, was efficient, quick, and illuminated some helpful suggestions which I had never contemplated.Unequivocally, I would recommend Jerry and his professional Toyota West team. I would strongly urge any greater metro Charlotte resident to make the call/ make the drive as otherwise they may regret not availing themselves of a most pleasant and satisfying experience.

audiem

Dec 14, 2011

Jerry and Anita were a pleasure to work with. We reached out to the dealership via email explaining what we were looking for. Anita emailed back promptly and assured us they could and would work with us in a professional manner. We communicated via email and set up a test drive of a couple vehicles. We went in for the test drive and were greated by Jerry without any pressure. Jerry listened to what we wanted to accomplish and let us drive the vehicles we were interested in. After driving, we shared our thoughts with Jerry and he told us to let him know if he could be of any further help. Jerry was very attentive. We never felt pressured. After a couple days, we emailed Jerry back with what we wanted. Jerry emailed back quickly and we worked out all the details. This was one of the easiest transactions we've ever made. We are very happy with our 2012 Highlander. We highly recommend Jerry and Toyota West. Thank you for a quick, painless transaction.

brookec1974

Nov 28, 2011

The folks at Toyota West were very friendly, helpful and honest. We had shopped around a lot before buying a Highlander. Sara and everyone else there went out of their way to help make our experience a good one.

luin

Nov 28, 2011

Excellent car buying experience with Chris. He was friendly, helpful, and easy to work with. There was no sales pressure, and we agreed on a price very quickly.

Buttons114

Nov 26, 2011

First impressions usually decide for me if I am purchasing anything from the individual with whom I am attempting to purchase through. My first thoughts and they didn't change through out the afternoon was Cordell was actually concerned with answering all my questions and he never one time seemed frustruated or disgusted even if I asked the same question more than once. He later described himself as boring as did his co-workers but I found him to be not that way at all. My High ratings are due inpart to his ability to make the afternoon enjoyable instead of pressured and miserable.

Rana Webb

Nov 26, 2011

Perry was great! He has a great personality and he made me feel welcomed. They all were very helpful. The next vehicle I buy will come from Toyota West.

bpharmon

Nov 23, 2011

Cordell help us buy a very nice new Toyota Tacoma at a resonable price and good financing. Cordell is a very friendly, helpful and understanding sales person. Toyota West is always looking out for the client and does whatever they can to bring us back the next time we want service or a new vehicle.

cloewen

Nov 23, 2011

This was the second card we bought from Toyota West. We were very happy with our 2008 Camry and now love our Highlander. Everyone we worked with were great.

nmendolia

Nov 22, 2011

Excellent car buying experience with Chris Haverstick. He was friendly, helpful, and easy to work with. There was no sales pressure, and we agreed on a price very quickly. Great deal on a great truck.

John Brannon

Nov 16, 2011

I had a realy nice experince doing business at Toyota West with everone involved. In my opinion Chris Haverstick did a very good job and would recommend him and the dealership to anyone.

pgoodnight

Nov 14, 2011

These are the nicest folks I've ever worked with buying a new car! I appreciate their honesty and friendliness. I'd recommend them to everyone!

carolyn lovingood

Nov 13, 2011

David was extremely helpful and friendly, but NOT overly so that I was aggravated with him. He finished the sale quickly and efficiently and I really appreciate all he did for me. It was a good experience and I am happy with my new car. I thank Toyota West for the job they did for me !! :)

labowman

Nov 10, 2011

The experience was good. The best part was getting right to the best price without haggling. Another dealer came back lower after I had already accepted the deal but they wanted to haggle and did not get to their best price in time to get the sale.Despite covering how I wanted the car titled both by e-mail and then phone call, it was not done correctly but was corrected when we took delivery. The price was also several hundred dollars higher but was adjusted to what we had agreed on.Anita, Ryan and Anthony were all very nice and helpful.I discovered a scratch on the car just after taking delivery and returned to the dealership the next day. There was no hassle but a little disappointing to have to deal with it. I also suggested that the prep crew for new cars lighten up on the "tire shine" as covered both sides of the car by the time that it was driven the 25 miles to my home. I had to use a cleaner/wax to get it off. That's it.

kbennett0815

Nov 9, 2011

This was the smoothest car buying experience I have ever had. Everyone at Toyota West is very friendly and helpful. I will recommend them to all my friends and family.

lgriffin930

Nov 8, 2011

I was recently in a serious wreck that totaled my vehicle. I can say with absolute certainty that my previous Highlander saved my life. My fiance and I went back to Toyota West to purchase another Highlander. Cordell and Son were absolutly wonderful! They had options for me ready to go as soon as I arrived. Even though I had already owned a Highlander, Cordell gave me the opportunity to test drive the newer model. I was again very pleased with the vehicle. I wanted a certain package (Limited/Elite) and they did not have one available on the lot - but that didn't stop them - within minutes they had sent someone to another dealership 2 hours away to pick up the car of my choice. The paperwork was easy and painless - I have had past experiences with other manufacturers where it was the exact opposite. Everyone listened to my needs and my wants and there was never any pressure on me to choose otherwise. One gentleman even stayed late to make sure my car was detailed and inspected before handing the keys over to me. Cordell and Sun help me set up my bluetooth and my Toyoguard. Everyone went above and beyond their responsibilities and were happy to do so. This is the second car I personally have purchased from Toyota West - Our family and close friends have purchased a total of 6 vehicles from this dealership in the last few years. I will ALWAYS recommend Toyota West to anyone who is looking for a new car. I can't imagine going anywhere else. THANK YOU TO EVERYONE AT TOYOTA WEST (STATESVILLE, NC)!!!!Lindsay Griffin

bpharmon

Nov 6, 2011

This was my 4th car that I purchased from Toyoto West. Each time they have been friendly and very helpful. Dealing with Cordell was a pleasure. He was very knowledgeable about the Prius and very helpful in getting the best deal that I could with my trade in. The gentleman I dealt with in Finance, did everything he could to help me get the best interest rate and the best service plan for the amount of miles that I drive. Cordell and the gentlemen in finance made my experience in buying a new car very easy and trouble free. I would and have recommended Toyota West to many of my friends.

shercknc

Nov 2, 2011

This is the second positive experience that I have with Jerry Lambert. I am a little older and value individuals that I deal with that follow through on any commitment that they make to me as a customer. The whole staff were wonderful and very professional and I would recommend this dealer ship to anyone

vehrenfeld

Nov 2, 2011

I would first, recommend Toyota to anyone as I have just purchased my seventh Toyota. The caring and thoughtfulness of all the staff at Toyota West surpasses anything a person would need to feel comfortable when making such a huge purchase. I wasn't too sure of whether or not I wanted to let go of my beautiful 2007 Camry but after seeing my little beauty (2011 Corolla S), I couldn't help myself. I just asked, "where do I sign". A beautiful new car, a wonderful buying experience. I would highly recommend Toyota West to anyone who needs a new car and wants a painless, comfortable buying experience. Thank you Toyota and all who were involved in my purchasing experience. No pressure was applied and I do appreciate that. They knew that I wanted to buy and they let me decide this on my own. Gave me the best price for my trade and worked the numbers for me to facilitate getting the payment I felt comfortable with. Thanks go to Ryan, Mike and Jerry. They know what they are doing!!!!

Connie Holshouser

Oct 26, 2011

Our experience with Toyota West was great! Anita Franks was very prompt in responding to my emails. Once my husband arrived at Toyota West, Cordell Hughes was very courteous and helpful. We had been to several dealerships and Cordell was by far the most knowledgeable salesperson we had spoken with. The amount we were given for our trade in was right on target. Mike Gurley was very nice and most helpful. The entire process of financing took only about 45 minutes. Our total experience with Toyota West in Statesvile was wonderful and I am loving my RAV4!!!!

ddjames

Oct 25, 2011

This was the most painless car buying experience we've ever had -- from start to finish it was simple and straightforward. Both Ryan and Mike were great to work with - knowledgeable, friendly and helpful. We've taken our 3 Toyota's to this dealership for regular service for years and it has always been an excellent experience. Now we can say first hand the same thing about the sales side of the business too.

meryl talbert

Oct 24, 2011

Wonderful service from Chris - took the time to make a personal phone call to get me to drop by and see what he could do to put me in a 2011 car.

raytriplett

Oct 22, 2011

It took some time to get the deal to go through, but once it did I was satisfied that I got the best deal I could for the conditions of the loan.

sbhager1

Oct 20, 2011

Easiest car buying experience I have ever had. Everyone was extremely helpful and friendly. I would definitely recommend Toyota West to my friends and family.

ecogrant

Oct 14, 2011

Both Mike and Ryan were excellent. I am delighted with their service and work. I will recommend them to others.Clark Rossclrossatdavidson.edu

wjolly

Oct 14, 2011

Outstanding job! Will be a repeat customer for years to come and will recommend them to anyone in the market for a vehicle...new or used.

barnard1212

Oct 11, 2011

Jerry was wonderful to work with! He was very patient and willing to go the extra mile to find the exact car that we were looking for. We appreciate him and the other guys that made this purchasing experience very pleasant. We look forward to our continued relationship with Toyota West.

churchtb

Oct 10, 2011

Great sales staff. Perry Whaley was so helpful. Knowledge of the car and features were great. He was fery personable and had a very enthusiastic personality. He made my car buying experience fun and exciting. He was loads of fun. I love my new Corolla!! Will defininitely be a returning customer at Toyota West.

smclester

Oct 10, 2011

This is the second Toyota Prius I have purchased from Toyota West. I came back to this dealer becuase of the good service I received on my first Prius which I kept for six years, and would have kept longer (small mishap with a tree!)The employees at this dealership have all been very good to work with from sales to service to administrative. I will continue to buy from them and recommend them to my friends.

Susie1969

Oct 10, 2011

My visit to Toyota West was very nice, and stress free, both Chris and Mike made the purchase of my new car very easy. They both are very professional and kind. I will keep doing business with Toyota West because of them.

geraldesmith

Oct 6, 2011

Sara was very helpful and answered all of our questions and or concerns. It was nice to work with her and a pleasure to come to a dealership where the sales staff didn't attack as soon as we walked the lot.

nellreaves

Oct 5, 2011

Every one gave excellent customer service. We would purchase from this dealership again in the future. The car we ordered met expectations and we love it. Great job!

btowen

Oct 4, 2011

Ryan worked with us very well to get us at the payment plan we needed and in the vehicle we desired. He promised to follow-up with us on a couple of bolts I needed that were missing on the vehicle. He kept his promise. Very good.

cwd35

Sep 29, 2011

We have dealt with Toyota West for the past 9 years, and we consider Cordell to be our friend, as well as a great salesman. He is very honest and helpful. We tell him what we are looking for, and he does his best to find it. Once again, we are very pleased with our purchase of the 2011 Toyota Avalon.

Aaronkprice

Sep 23, 2011

Brandon was very friendly. I appreciated that fact that he was not very pushy at all and I was able to look pressure free. Overall experience was very positive.

dbeeler

Sep 14, 2011

I had a great experience working with the folks at Toyota West. Cordell was very understanding and listened when I explained what I was looking for in a new vehicle. I received a fair value for my trade-in and a great price on my 2011 Camry XLE. Mike in the finance office was fast, helpful and found a good rate for the loan.

janfred

Sep 12, 2011

The three gentlemen my wife and I dealt with were knowlegeable, curteous, friendly and professional throughout the process of us buying our new Toyota there.They weren't pushy or ever made us feel uncomfortable during negotiations on price.

timothy45

Sep 7, 2011

My exprenceat Toyota west was very pleasent I started a hunt for a truck chev to compare to Toyota, I went to many Dealers in 2 states looking, Had every intet to buy a chevy My friend Cindy Roland who works at Toyota west ask me to give them a chance, So I thought I would, what got me more than any thing as soon as i pulled up on the lot Cordell Hughes meet me at my car, I LIKE TO REFER TO HIM AS [WALKER TEXAS RANGER] As we begin to walk the lot, I told him what I was looking for, He had nothen on the lot that I cared for, I thought then I would go and see what else chev had to offer, but Walker Texas Ranger had a Plan. He went to the pc to see if he could find what I wanted and sure anoth there was one out there just what I was looking for. From there on we talked and Walker Texas Ranger was on the hunt to make sure I got what I wanted. We begin to deal, AND MADE A DEAL, AND GOT THE DEAL, I am a tough guy to sell anything too, I made it a bit hard on him. But though it all his knowledge in the bissness was just great and yes I will be buying another car real soon, And just to add to It just would't be the same if cordell { TEXAS RANGER} Was't there to see me though........5 STARS IS WHAT HE GETS.......................PS IF ANY ONE OUT THERE IS LOOKING FOR A GREAT PLACE TO BUY A CAR OR TRUCK GO BY AND JUST ASK FOR THE {}TEXAS RANGER, CORDELL WALKER WELL YOU MAY FIND HIM AS CORDELL HUGHES BUT HE IS STILL A RANGER.

ruth klumb

Sep 6, 2011

Jerry Lambert was extremely helpful in locating a car that met my needs. He was able to get approval a very good interest rate and a reduction in price for the used car. He was also very helpful in retrieving some things that I had left in my trade-in before they got lost. I also changed my mind about buying the wraparound warranty and Anthony was very courteous when I changed my mind and quickly handled the paperwork.

ppmasse

Aug 31, 2011

We purchased a used Camry, this is our second used car purchased in the past year (Avalon); a very positive experience, we highly recommend Toyota West because of: * Great car mechanically; very clean * Very good overall explanation of all features * Great trade-in value for old car * Fantastic deal on financing (utilized many, many resources); low % rate * Very attentive staff to all needs, requirements * Overall, we feel like "family" that was taken care of very well at Toyota WestWe highly recommend Toyota West for all automotive needs; we also have our cars serviced and we have always received the best care and advisement, and have rented cars for business travel. All-in-all, dollar-for-dollar, a totally wonderful experience dealing with Toyota West staff, management and ownership; top-notch!

Pheui

Aug 30, 2011

The customer service is good,Because i've and my family have been with you for awhile now. And i like the way you treat people..I would really want to keep my bussiness with you Toyota West...and i thank you for your hard work and all the great service you have give me though out the year...Thank You Toyota West

Marie Page

Aug 29, 2011

Russell was extremely professional. By that I mean he was very well informed about the vehicles, was very patient with our looking and questions and we sensed no pressure. He exemplifies what a professional does for PR for his company. Another very helpful, informed person was the guy from the ?Business Office. He too was great. The young man who took care of the financing and final aspect of the sale was excellent! Overall, the experience could not have been better!!! Thanks for the great service....we will recommend you at any and every opportunity. Sincerely, Marie and Dick Page

southrnjwl

Aug 26, 2011

Cordell took care of me and my wife during the whole sales experience and any issues that came up and we would definetley buy another vehicle from him.

CSigmon

Aug 24, 2011

Our buying experience at Toyota West was wonderful! Chris was very helpful and knowledgable about the vehicle we were interested in. This is the second vehicle we have purchased from Chris and the third from Toyota West in the past 4 years. Todd Harkins and Chris worked to get the best possible deal for us. Mike in finance also took the time to explain the paperwork to us. Everyone at the dealership treats you like family. We will definitely continue to buy our vehicles from Toyota West and their outstanding sales team.

jurbanek

Aug 23, 2011

I have purchased my previous Toyota from Chris Haverstick at Chris Toyota West in Statesville, NC. Chris worked hard to get me what I wanted. I was able to get a great deal. I will definitely buy from him again.

send2011

Aug 22, 2011

Great place to buy a car, friendly and professional staff. Highly recommended. Our Salesman and friend Cordell is been there for us for years, always help us and make us feel like a family.

madbug

Aug 16, 2011

We had a wonderful experiance at Toyota West. My first contact was with Todd, the GM and then Russell. Both were very knowledgable, professional and curtious throughout the whole process. I would recommend this dealership to anyone in the southeast, it's worth the drive! Thanks, Tyla Moody

Jane Patterson

Aug 15, 2011

I thought that the people seemed genuine. They found the car that was right for me. They spent a lot of time talking and were willing to haggle a little. I liked the coupon the finance director gave us on the extended warranty and the road side service. They were all really nice and catered to the customer! Liked the hat, key chain and tank of gas. LOVE THE CAR!

loriborras

Aug 10, 2011

Our salesman was very helpful and knowledgeable. He knew all of the features of the vechicle, and did his best to make the process as quick as possible, due to the fact that we really weren't set on buying that day and had other commitments later in the day. The whole process was very pleasant. Mr. Gurley was great to work with was able to get us a better rate than we had first been shown. I will definitely recommend this dealership to others.

tom

Aug 10, 2011

this is the 2nd vehicle we've purchased from Chris in the past 4-5 years and we are very pleased with his attitude and professionalism. He makes to buying process for the most part painless and the experience a positive one. With him at Toyota West we'll be back in a few more years and will send neighbors and relatives in his direction.

riker24

Aug 8, 2011

Very good experience. This was my third car purchased from them. The deal was fare and they went overboard to get the color and type of car I wanted.

barbarajoyce

Aug 4, 2011

I feel Toyota West has a great sales team! I have had a great experience! They go out of their way to assist the customer and if not satisfied for any reason, they make things right. I don't remember everyone's name, but they all are very friendly and courteous; feels like family!!! The service dept is great also; I think Valerie is wonderful!!! Of course, Chris is the best as far as sales!!! He knows what he is doing. I Love My Toyota Corolla!!! Thanks Barbara Brown

bmrwilson

Aug 3, 2011

Chris contacted me about the current car I had with a lease to purchase option. He informed me that I could buy a new car with cheaper payments per month. After several phone calls I went to the dealership.Upon my arrival at the dealership Chris came outside to meet me. Upon entering the dealership he got the paperwork he had worked up and showed me how I could save money by purchaseing a new vehicle to own in the long run.Chris found the car with my requirements and some extras, the price would have been less if I had not added the 7yr 100,000 warranty.This is my 3rd Camry at Toyota West and Chris wants to help customers not just sell a car.

ingear2011

Aug 1, 2011

This is my 3rd car Toyota west has sold me and i will always be greatful. The service at Toyota West is just out the park. No other dealership i have dealt with can compare!!!!

WendyWC

Jul 28, 2011

The staff at Toyota West is knowledgable, friendly, and very helpful. My experience was so smooth and easy and the staff went out of it's way to make sure we were satisfied with our purchase and experience. I would recommend Toyota West to anyone. From the moment you walk in you are treated as part of the Toyota West family. I would definitely return for another purchase at a later time.

gardner8242

Jul 27, 2011

What a great experience!!!! Thanks so much for making the dreaded car purchase easier and fast. This was real Southern Hospitality !!! The entire staff in which we came in contact with was absolutely awesome.

cartke

Jul 25, 2011

The entire staff at Toyota West in Statesville, N.C. is great. They go the extra mile to make you feel like a real customer not just another number. They take the time to answer all of your questions. And it is so nice to be able to purchase a vehicle without someone trying to rush or push you into something you are not comfortable with. Thank You, GO TOYOTA WEST !!!

georgiapeach

Jul 23, 2011

Took their time and listened to my concerns. Worked with me patiently. Am very pleased and happy with my purchase. Will come back again when I want to trade in.

Ldontef

Jul 22, 2011

I had the best experience I have ever had purchasing a car. From start to finish both John and Mike went out of their way to not pressure me but give me the facts. They were kind, courteous and professional. After the sale, I forgot something at the dealership and Mike actually drove to my exit to give it to me. If that's not Exceptional Service I don't know what is. I wish I could score both employees higher than a 5. Going forward, I will purchase all of my vehicles from Toyota West Statesville and have already encouraged my family and friends to do the same.

wwoodham

Jul 21, 2011

The entire process was thorough and pleasant. There were no gimmcks and sales pressure at all. This was quite difference from my previous experience in buying cars. If there was only one concern, it was the value of my trade. I felt what I got was a little low with respect to what I think the dealer will sell in for. Otherwise, everything else was great.

stinger1960

Jul 15, 2011

i,m given this rating cause i feel like the saleman name jerry Lambert did a very good job telling so about the truck.so i would recommend this dealership to all my friends.

heather_nae2006

Jul 14, 2011

Our experience at Toyota West was great. We were interested in buying a 4runner, and I had previously called the Toyota dealership in Charlotte. They told me I could test drive the vehicle over night and to come get it. That is a 2 hour drive my home, after I was halfway there they told me they forgot but they didn't allow people to do that. So, I called Toyota West and spoke with Cordell. He told me they would allow me to test drive the 4runner that I was interested in. So, the trip ended up not being wasted after all! We bought the 4runner the next day and love it! Cordell was very knowledgable and friendly, never pushy. Everyone there was helpful and made the process very easy. In the future when looking for a new car, I will definitely go to Toyota West again! :)

carolsprettypaws

Jul 6, 2011

Chris Haverstick is very professional, he explained everything in terms I could understand. I told him I needed a car, and he took care of everything. It was a very pleasant experience and I recommend him to everyone.

camry se

Jul 2, 2011

Jerry Lambert was very helpful we seen the car on the internet.and when we called Toyota west Jerry Lambert talked to my wife and told her all about the car we made and appointment to see car he had the car ready to drive and he already had other cars for us to test drive.that was nice he gave us a great deal on car. Toyota west went out off there way to make this a good transaction. thanks Jerry Lambert and Toyota west. I will be doing business with Toyota west again

fzabala

Jun 30, 2011

Pleasant experience, did not feel pressured. Jerry was easy going and knowledgeable about the car. The finance department also did an excellent job explaining all or finance options and extended warranty.

jeconnor

Jun 29, 2011

Our current vehicle is leased and due to be returned in October, so we had been looking at replacing it with a used Toyota Sequoia, but we were in no hurry. We were travelling from Florida back to our home in Ohio. By chance, the Courtyard we were staying at was just up the street from Toyota West and there was a Sequoia sitting out front. We were tired from the long drive and had no dinner yet and it was around 6:30PM on a Saturday night, but we decided to take a look at the vehicle. While cruising the parking lot, we were greeted with a big smile by Sara Mitchell who was very friendly and helpful and she took the time to answer questions, assisted us in a test drive and assisited us thru the entire process. To make a long story short, we bought the vehicle that night and drove it home the next morning without incident. Sara and everyone else we met at Toyota West were great to deal with, they did everything they could possibly do to handle the transaction quickly (even to wash and shine the vehicle very quickly), which was very much appreciated since we were tired and hungry. They even recommended a great restaurant. We are 100% pleased with the vehicle and with our experience at Toyota West.

Darlene Duzan

Jun 24, 2011

My husband and I were out looking for a new car for me. I had a 2006 Honda Accord which was my fourth Honda. We had already been to a few Honda dealers and we actually had found a very nice Accord which I really liked. The only problem was I really wanted a red car and Honda does not offer the Accord In red as a sedan. When we were at a Honda dealer no more than a mile from Toyota West my husband thought about a car a friend of his bought 2 years ago and it was a Barcelona Red Toyota Camry. After we left the Honda dealer my husband pulled into Toyota West to see if there was a car there I might like. We looked around the lot and we really didn't find anything I liked. Chris offered us a brochure on the Toyota's which he had in the showroom. We followed Chris into the showroom and there was a Toyota Camry there with a special sport package that had a ground effects package, sunroof and special wheels. The only problem there was that it was green. We asked if that car was available in red and were told it was. They told me that they would try to locate one. They called the next day and said they had located one. They did tell us up front that the car had never been titled and it was selling as new but it did have 1,200 miles on it but they also said they would fully detail it and it would look like new. We did go back to the dealer and purchased the Camry. When we got home my husband did a thourough inspection of the car and found a rock chip on the hood and other minor scratches and scrapes on the car. We took the car back to Toyota West where they were to install blue tooth and a front license plate frame and we ran into issues at that time. We also asked about what they could do about the imperfections on the car. At first they seem hesitant to help us and by this time I was totally frustrated and I was DEAD serious when I asked them to keep the Camry and I just wanted my Honda back. I saw my Honda parked in the back lot. They did not want to see a customer unhappy and they said they would take care of EVERYTHING. They came to Morganton where we live and picked my car up and left me a loaner. They said they would have the car back to me in 2 days. They did what they promised and brought my car back with the hood and front facia repainted. The car now TRULY looked BRAND NEW. I am extremely happy with my Toyota and have even recommended Toyota West to a friend. I truly believe that the staff at Toyota West did whatever it took to make me a customer for life. I would definetly go back there in the future. They did live up to their promise. Sincerely,Darlene Duzan

tamanddex

Jun 20, 2011

Ok, third time trying this process. Dealership experience was great, however the experience with this site, not so much. Might want to consider another service to keep the ratings up, because if I have to do this one more time for the same vehicle and this site directs me to another search instead of the survey input or completion, the ratings are going to change simply based on the requirements that I complete this. Anyway, John and the finance person were great to work with, friendly and knowledgable.

wfporo

Jun 18, 2011

Enjoyed working with Sara. She had a great personality! Would ask for her in the future, if she is still at Toyota West. Everyone at Toyota West was very nice. This was the 3rd vehicle we have purchased from your dealership.

yotacorolla

Jun 13, 2011

The customer service was wonderful! Russell Seward, my salesman, was WONDERFUL. He made sure to tell me everything about the car I was purchasing before I purchased. He also reassured me that he could find a car that would suit me perfectly- and he did! I am a proud owner of a Toyota Corolla. I will recommend Toyota West of Statesville, NC to any one!

angieox

Jun 13, 2011

I had a great experience buying a car from Toyota West! I'm a newly divorced Mom with 3 girls and this was the first time I have gone and purchased an item this expensive and important alone! Russell was my sales person and he was wonderful... I told him where I needed to be in price and he brought what he thought was the best car on the lot around for me to test drive. I asked him to go along with one of mydaughters and I- he drove it first to show me every thing the car had to offer and all of the safety features on the car. I test drove the car I thought I wanted and the car he thought was best for my girls and I and without a doubt I know he steered me in the right direction! Mike Gurley was awesome too very easy to work with and super nice! The staff at Toyota West is friendly all the way around from the sales people I didn't work with making my daughter and I feel like we were old friends to the General manager cutting up with us while we waited for our car to be washed and filled with gas! Great Experience!!! Thanks Guys: )Angie and Liza

gballard

Jun 13, 2011

My experience with Toyota West was great! It was a very hot day and the salesman took his time with me and my dad even offering us something to drink. I had asked my dad to go to the lot and check out the inventory available the week before. That is when he met John and he told him about the 0% financing available until Tuesday. This was a very enticing factor in my decision to purchase a Camry. We went back on Monday and John allowed me to test drive several vehicles and pointed out the options that were available. When I finally made my decision to purchase the Camry, John offered me a good deal. I have previously had 2 Nissan Altimas that I drove over 150,000 miles. I hope (and I feel that I will) I get the same good service from my Camry.

JenRoh1984

Jun 13, 2011

Working with Toyota West in Statesville, NC was easy and "painless". Our salesman Russel was more than helpful, knew a lot about the car we were purchasing and was able to answer all of our questions. All of the staff that we spoke with were very friendly and patient with us and our 3 yr. son. We have bought from Toyota West twice now and will continue to do so in the future.

mjksnelling

Jun 13, 2011

My recent Camry purchase is the best ever! Jerry Lambert made the transisition of trading my Venza for the Camry very easy and in the shortest amount of time in my history purchasing autos, even previously at Toyota West. He was very thorough and pleasant. He will definitely be recommended to friends that are in the market for a new Toyota.Mike Gurley did a great job as well. Everything was very straightforward and completed in a short amount of time. Shawn, Service Dept., has kept me witht the Toyota Brand. He is very knowledgeable and worked very hard to help me with the "Venza issues". He does a super job.

Griffith21

Jun 12, 2011

My husband and I were very pleased with the service that we received at Toyota West. All of the employees that we worked with were very friendly and easy to work with. We are glad that we visited this dealership.

dansto82

Jun 11, 2011

Awesome dealership. Always fair prices and no "beat around the bush" run around all 3 new cars i have bought have been that way. 3 new Toyotas from Chris Haverstick.

GGARDNE

Jun 9, 2011

When I arrived to take a look at some cars, Chris welcomed me and was happy to helpme with information on the cars that I was interested in. He let me test drive the vehicles and didn't hassle me to buy like most car dealerships. After my husband and I thought about it and compared some prices, we decided to go back to Chris. Mike, the finance man, was also very helpful. Toyota West has great salesman with great service! I'll be back to buy another car from them in the future.

jonter

Jun 5, 2011

Valerie is a service assistant and has provided me with superior service for the last 3 years. When I call her she is always polite and eager to set up the service I need She knows what I need before I tell her on most occasions. When I hang up I know what will be done, how long it will take and the cost. When I arrive she always greets me by name and I have never waited or experienced a delay in getting my car service. Valerie comes and lets me know if there is anything else she would recommend while they are servicing the car. Everything is completed on time and is done correctly . She has gone beyond the call od duty on several occasions to provide me with excellent service.She is one reason I will continue to go to Toyota West.Jerry Lambert is the salesman I buy my cars from at the dealership. Jerry is pleasure to work with and most trustworthy. I have now purchased 4 cars from Jerry and have never had a second thought about the deal we received. He is honest and ethical and candid in his dealings with us. He explains all the numbers and shows us how he got to them and fully explains the features of the car we are interested in and tells us if he feels the car is the right one for us. I will always buy from Jerry and have recommended several friends to him for their purchases. He always accesible by phone before and after the sale for any concerns we may have. Jerry does not forget about you. We have also been very pleased with the other members of the sales team for their support in purchasing our cars. Toyota West is our dealership . We do not look any where else for our cars.

ammrbc

Jun 4, 2011

I went there to test drive vehicles before my lease was up. Ryan was very cooperative and understanding when my husband and I were experssing what we were interested in. We explained that we were not going to sign anything on that day, but once we heard some of the deals and got a closer look at other vehicles around the area, we changed our mind. We decided on a new car right there with no hasseling at all by the sales people. We were in and out in no time and received our new car 2 days later. Everyone there was wonderful for the 3rd time we have used them!

fireman79221

Jun 3, 2011

I have to say I had a wonderful experince at toyota west every one was very helpfull and they made me feel welcome as soon as I pulled in the lot. I recommend them to every one that is looking for a new or used car. The main thing I liked about experince at Toyota was the fact that when you pulled in there was some one to greet you and you did not have to wait for some one to help you.

pollypopp

Jun 2, 2011

This rating was given because chris went out of his way to ensure my satisfaction. the entire dealership team made me feel welcome and valued as a customer, no one walked by without acknowledging me. I noticed this was done to everyone, impressive. I went just to check out my options while my car was in the body shop. Found a suitable used car and test drove it, Chris let me know of a special i was qualified for - which would put me in a new car and save me money. it also put me on a toyota loyalty program that i was not aware of. absolutely wonderful experience and i recommend them to my family and friends.

jason.c.smith

Jun 1, 2011

Sales portion of transaction went well but after sales portion was god awful. I asked for a few accessories (remote start, sun visor, etc.) to be added. Sales person promised be done in 48 hrs. After 7 days, 3 trips to service/parts department and 2 loaner vehicles, I finally received my truck. Too the dealers credit, they did try and compensate me with free gas but little comfort

kovercash

Jun 1, 2011

I have not purchased a new car in over 11 years and was dreading dealing with car sales men to purchase again. However, Gary made it easy, fast, and fun. He was knowledgeable about the vehicle. After test driving a new RAV4,Gary steered me in the direction of the RAV4 I ended up buying which was a better deal. I look forward to the next phase which is your service department. If they are as personable and knowledgeable as Gary, I know I made the right decision with Toyota West. Thanks Gary and your team.

Laureneshipley

May 31, 2011

Everything was great....Cordell was very patient with us and really took time to listen to what we needed. He was very knowledgable about all of the cars on the lot and honest about the particular car we ended up buying. We Hope to buy our next car from Cordell in the future!

Bfchapman

May 28, 2011

I have known the owner of Toyota West for almost 30 years. He is committed to making sure everyone who comes into his dealership is going to be very happy that they did so. I was a little frustrated with how expensive cars have become and really considers buying a used car because of it. But, once mr. Bertolami found this out, he took the time to call me and discuss the issues I was concerned about. After talking to him several times we were able to get the new car price to make more sense when to compared to purchasing a used car and the common problems associated with them. All in all, the staff was absolutely committed to making sure my wife and I were happy with the process and with the outcome of the deal. I hate buying a new car, but I honestly have to say that Toyota West made the experience almost tolerable when I compare it to other purchases in the past. If you are planning on buying a Toyota, I would strongly suggest you visit Toyota West and give them a chance to earn your business. As I said, I hate buying cars, but I am truly glad I decided to go back to Toyota West and work with them. There w no pressure to buy and the sales staff was actually nice and not obnoxious like so many can be. Give them a shot and I'm sure you'll be glad you did.Brian F. ChapmanAttorney & Counselor at Law

OldJackman

May 28, 2011

It's funny how car sales happen! I'm driving up to Statesville to purchase a 2011 Nissan Altima from Classic Nissan. My daughter calls me on the way up I-77. Three min. into the conversation, she reminds me of the two cars she bought from Cordell Hughes at Toyota West in Statesville, NC. Also, she said there were incentives for her if I bought there...LOL So, I show up to take a last chance test drive on a 2011 Toyota Camry LE. (No thanks to Toyota of North Charlotte, who made me believe that this car was out of my budget.) Sure enough, with Cordell and help from the Toyota staff, they were able to deliver a car for a fair price and an even a better price for my trade! Just goes to show how referrals, backed up with good customer service can sway a sale and make a great reputation! Good Job Cordell and the rest of the Toyota West Team! You know what they say, "A good deal is when both parties are happy!"