Used Cars for Sale at Folsom Lake Kia in Folsom, CA

patricia ann

Oct 7, 2016

I appreciated that Jeff Barkey took time with me to explain the service in a kind and unrushed fashion. Folsom Lake KIA will be my service dealership.

Cornelius52

Sep 29, 2016

RC was a tremendous help through and through. He helped us through every aspect of choosing a new vehicle... from the test drive to the post sale maintenance. A great experience! Thanks RC. Loving my Kia Soul. :)

Barbara Braziel

Sep 24, 2016

Benjamin Chaidez was awesome as usual! This is our third purchase from him and one referral. Never any pressure or problems. Thank you Benjamin, we will be back.

Tim34

Sep 14, 2016

I am always treat well by everyone that works in the service department. It is great to know you are taken care of when your getting your car serviced.

Stephaniegill

Sep 2, 2016

I always receive the best care at Folsom Lake KIA, every body is so nice and helpful. I will most definitely be a returning customer!

Lauren

Aug 26, 2016

Our salesperson, Patricia Jones, was so friendly and helpful. She helped us pick out the perfect vehicle for our family. She worked hard and fast to get us in and out as quickly as possible, which was so helpful because we had our two young children with us.

susan glass

Aug 23, 2016

Great experience. Worked within my budget. Steve was great to work with!! Friendly and answered all questions! They even drove my old car to my house so I wasn't inconvenienced the next day!

Steve

Jul 29, 2016

I recently purchased a new Sorento and can't say enough good things about the experience. I worked with Anthony Partida over three different visits before making my final choice of car. He was knowledgeable, friendly, and never tried to up sell me or talk me into a car I didn't need or want. The price negotiatiating lasted maybe 20 minutes and I got the trade in price and purchase price I wanted. What a difference from past car buying experiences where I have walked out of dealerships frustrated and angry. If you are looking for a pleasant experience, contact Anthony at Folsom Lake Ford/Kia.

Nicholas

Jun 18, 2016

Matt spent a lot of time with us and showed us everything we wanted to see. He was a cool guy!

Briana

Jun 17, 2016

Patti jones was exceptional!! She really made this the best experience I've had buying a car. She went above and beyond and delivered.

Amanda

Jun 10, 2016

Didn't hassel to upsell. I like this location over roseville. Jeff was great to work with and made everything run pretty smooth!

Tracy

Jun 10, 2016

The service guy was very good at keeping me posted as the status and time it would take for my car. He was very apologetic for the amount of time it was taking.

James

Jun 9, 2016

I pulled up and was greeted with professionalism and he took care of my lunch garage sack I had in my hand.

Jeannette

Jun 9, 2016

the whole experience , from pulling into your service bay and getting greeted to finalizing the service with a smile

Becky

Jun 3, 2016

Quick friendly service. The wait time was very short. Loved the offer of a Diet Coke on a very hot day.

Timothy

Jun 3, 2016

Fast efficient service. Waiting room is decent and staff is always friendly. Love my prepaid maintenance plan. It keeps a slacker like me up on maintenance.

Danny

Jun 1, 2016

Our sales person, Steve Partida was great. He was very helpful and took his time to explain how the discounts and incentives worked, and he provided different options.

James

Jun 1, 2016

My advisor Jason is always great about explaining everything to me and really helps me understand what's going on with my car. Always an amiable guy and easy to contact.

Joseph

May 30, 2016

Service people are very knowledgable about my car and friendly. They have very comfortable waiting area. Wait time is not to long.

Sally

May 27, 2016

After carefully researching what kind of car I wanted to buy while I was still in Hawaii and in the process of moving back to California, I requested information from every Kia dealership within 100 miles of my home in Penn Valley. Cesar was the only one that responded with actual dollar amounts about the car I wanted and was very friendly in his email. All the other dealers sent me emails saying they had tried to call me (impossible, I didn't include a phone #) and their approach was very pushy. Cesar is the only one I got in touch with because I liked the straight forward way he handled my request. We exchanged several emails and then phone calls, Cesar was helpful and informative, I liked him immediately. I made arrangements to come straight to your dealership after arriving in CA, even before I had gone to my house. When I started my email conversation with Cesar, you had 7 Alien green Souls on the lot, he said he would find the one that had the features I wanted and set it aside for me. When I pulled into the dealership, there was the cute little green Soul in front of the showroom, as promised. I found out later that all of the green Souls had sold within a couple of days after Cesar promised to put one aside. The one waiting for me had just arrived that morning and he snagged it for me. The car had everything I wanted and more - features I would have loved but couldn't really afford. Cesar worked with management to get me a discount on the convenience package so I could afford it, it was a great bonus!From the features on the car to the financing, Cesar worked with the rest of the staff to make sure I got everything I wanted in a timely fashion and with very little baloney. After the purchase was complete, Cesar took the time to walk me through operation of all of the car's features and even shifted my huge suitcases from my old car to the new one. I have purchased many cars over the years - even from dealerships owned by friends - and this was by far the best experience I have ever had! From the girl who answers the phone to the finance guy filling out paperwork, everyone was courteous, respectful and pleasant - Cesar was a star! Buying a car can be about as much fun as having a tooth pulled (high pressure tactics, evasive maneuvering, etc.) but not at Folsom Lake Kia, you actually made the experience fun.

Albert

May 25, 2016

I like the way ,I can call for an appointment and get the appointment on my day off from work. Every one is always very nice and very respectable to every customers. I've been going to the dealership for over five years now. My Kia has never had any one else service my vehicle.

Linda

May 25, 2016

Everyone is very helpful in getting our car serviced and answering any of our questions. Everyone is nice and helpful

Kathy

May 24, 2016

Even though they were very busy when I got there. Jason Craghead was very helpful and patient. He even got ahold of my extended warranty ins company and found out what it covered.

Kristine

May 23, 2016

The service representative who helped me was great! Very helpful and the service was done quickly! Love the friendly environment at Folsom Kia!

Lyndsie

May 23, 2016

As always, very helpful and friendly customer service, as well as speedy service for me vehicle. I know my car is in good hands every time I bring it in for servicing and I don't think I'll ever go anywhere else to have my Kia worked on.

Louise

May 20, 2016

It's always personal & friendly. Great service dept. I take my daughter's car to Toyota for service and it is very impersonal.

Paul

May 20, 2016

Jeff in the service department was great! He told me it would be about two hours, and two hours it was. Very nice personality!

Rebekah

May 20, 2016

Quick and efficient car service. I was able to work while waiting due to free wifi and desk set up. I would recommend them.

Nicole

May 19, 2016

It was quick and the employees are great. Sean was my service guy and he did an amazing job. I was able to sit in the lounge area and get some work done while I waited. The work stations are a great idea.

Arnold

May 18, 2016

Its always good service, well knowledge service manager, everyone is more pleasant to take care of what u need, service completely well manage.

Jodi

May 18, 2016

Service Adviser was great! Informed me about a couple of things that should be addressed, but no pressure to do it NOW.

Joseph

May 18, 2016

Customer Service was excellent. Everyone was helpful in my first time process at the service department. I will not dread the next trip to have my car serviced. Thank you so much Folsom Lake KIA

Kimberly

May 18, 2016

f I would defiantly return for my next appointment. All of the workers were friendly, and the waiting room was very clean.

David

May 17, 2016

Great price and everything was explained to me thoroughly. The experience was very pleasant which is not the norm when buying a car

Margaret

May 16, 2016

Customer service is outstanding. Love the initiation of kia to contact me when service is due via phone and mail. The amount of time spent for service is excellent. Time promised is followed thru. Refreshments while waiting is a bonus.

Thomas

May 13, 2016

NO PRESSURE!!! Friendly staff. Pulled out all the stops to get the job done. Steve P. really seemed to listen to what our wants and needs were and then made it happen. Great job.

Carolyn

May 12, 2016

The service department is wonderful. Explains the repairs so I can easily understand what needed to be done and why.

Justin

May 11, 2016

The entire experience was great! Everyone from the moment I stepped out of my car went the extra mile to make me feel welcomed and made sure I was comfortable while I waited for my car.

Mark

May 10, 2016

Daniel, the car sales rep worked with me to find the car I liked. Did not push me, answered all of my questions. Found somebody that could if he wasn't sure.

Robert

May 9, 2016

The customer service is excellent. The employees are friendly and communication is great. Every customer is treated with the same great service.

Steven

May 9, 2016

Courteous and professional staff. Made sure I was taken care of and kept me informed on the completion of service.

Traci

May 9, 2016

easy to work with not a lot of pressure the car that I had discussed with internet sales Benjamin was prepped and ready to go with a full tank of gas...then we bought another car and they bent over backwards to get it ready for us ASAP. I would recommend to a friend.

Earnest

May 7, 2016

Both Ben and RC made our experience a breeze! They were kind, honest and easy to talk to. They took ALL of the stress out of our car shopping and buying experience. They waited on us when we were late to appointment and stayed as long as it took to answer all of our questions and make sure we were happy.

Spencer

May 7, 2016

Jason Craghead, service advisor and Kirsten Gambetti, service receptionist are the very best! Jason explained exactly what was needed for our 60K service and was conscious of our check book. Kirsten is a most gracious young woman and obviously knows her business inside and out. Both, Jason and Kirsten made our $600+ service call mush easier to manage. They are valuable representatives and hope management is aware of their value.

Katheleen

May 6, 2016

Excellent customer service provided from the receptionist scheduling the maintenance appointment to the service department and beyond through the entire process.

James

May 5, 2016

Relaxing atmosphere to have a good cup of coffee and snack if desired. Wi-Fi is also available so you can keep up to date on your mail and other contacts.Friendly service personnel.

Barbara

May 4, 2016

Sean was extremely helpful. He was able to show me how to replace my battery on my key fob and how to start the car if our fob does not work due to a dead battery. I learned something new today!

Jeanneane

May 4, 2016

The service representative was very kind and showed a true interest in my satisfaction of KIA's service. I would not hesitate to refer this dealership to family and friends.

Mario

May 4, 2016

Great customer service. Ben was super helpful and nice. All my questions where answered. Left with a great car. Completely satisfied!!

Kathleen

May 3, 2016

quick,good work, friendly, waiting room is very comfortable,facility kept very clean, refreshment table is well stocked, and there is a TV helps the time to time.

Freida

May 2, 2016

Sean was informative, helpful and polite. I was in and out in a timely manner, even with the recall fix.

Joshua

May 2, 2016

Maintenance Staff is extremely professional. The front desk staff is amazing and very customer oriented. They consistently check in with you if you're waiting during repairs in case you need anything.

Barry

Apr 30, 2016

The service manager was knowledgeable, checked for recall notices, and didn't try to sell me on something that was not needed.

Donald

Apr 29, 2016

Helpful attitude of staff and advisor. Advisor went the extra mile to assist me with an unique problem. Anyone buying a car should make this an important factor in deciding where to purchase.

Lynne

Apr 29, 2016

Easy, friendly staff, car ready when promised....always helpful and courteous .....Steve in sales was a great start to a longfriendship.

Marzena

Apr 29, 2016

I can leave my KIA at service and take the shuttle to work and back when ready to pick up

Matthew

Apr 29, 2016

Very friendly. I didn't have to wait that long and appreciated that fact they accomplished the task at hand. It was nice to have the game channel on as well.

Ralph

Apr 29, 2016

The services department provided me an appointment quickly and serviced my vehicle on time, and were very helpful in answering all my questions. Great customer service overall!

Mary Pat

Apr 28, 2016

R.C., your KIA internet sales manager was terrific. Extremely helpful and patient. Meeting Mike, your Ford internet sales manager, brought me to Folsom KIA. Both are to be commended.

Raymond

Apr 28, 2016

Fast and freindly service. Got my car in quick, did all the service in a fast and professional manner. Definetly satisfied.

Robert

Apr 28, 2016

Folsom Lake Kia Service staff are the most professional, helpful, courteous and friendly people in the business. Nobody likes the stress and inconvenience of vehicle problems, but the people at Folsom Lake Kia Service handle everything in such a positive and confident manner that I feel at ease leaving my car with them. Hats off to all of you, and you all deserve a raise!!!

Steve

Apr 28, 2016

Service personnel friendly, efficient, but the dealership itself is by far smallest on the auto row and very squeezed. Not a good impression.

David

Apr 27, 2016

There was no pressure applied. The salesman Anthony was very helpful and knowledgeable. We felt that we were treated very will and that all employees were very respectful.

Haley

Apr 26, 2016

The salesman, Steve Partida, made us feel comfortable and not pressured. He was friendly friendly and did not rush us, even though we came in very close to closing time. If it had not been for his friendliness and willingness to help, I do not think I would've purchased a car that night because I had no intention of purchasing a car that night! I am very thrilled with the vehicle and happy that I was able to get a great interest rate.

Janet

Apr 26, 2016

There was no pressure. Salesman was courteous. Location was close to my house. It really really was a great experience.

Lorie

Apr 26, 2016

It was a comfortable atmosphere, didn't feel any pressure or obligations. Dustin was an amazing calm car sales men! We loved his personality. Everyone was so down to earth and nice.

Mark

Apr 26, 2016

Great customer service, polite and quick! I also observed a lady come to the counter with a "key" fob question, the reception person did not have an answer but went and got a service man, who helped her and sent her on her way. The lady was very pleased she did not have to buy a new fob!!

Vanessa

Apr 26, 2016

Shopped all around town and no one had the great service Randy did. He had a great energy about him, very knowledgeable, down to earth and trustworthy---- almost forgot he was a car salesman! =) He made us feel comfortable and went above and beyond to get me exactly what I wanted, at the price I wanted. The buying process was quick and painless. Look forward to doing business with him again in the future.

Andrea

Apr 25, 2016

The service department is always professional, always timely, always provide a break down of the service I receive the best service here.

Lindsay

Apr 25, 2016

Jeff is always so helpful and informative. I know I'm in good hands when I bring my car in for service.

Katharine

Apr 23, 2016

Daniel gave me the best experience looking for a car. He was patient and kind. I am grateful to have a wonderful reliable car from Folsom Lake Kia.

Sharon

Apr 19, 2016

Polite, prompt service from Ben and the finance gentleman. I have worked with Ben in the past and he is one of the best car salesman I have encountered. He is upfront and honest.

Joseph

Apr 15, 2016

service rep very accomadating and kept me informed at alltimes. lounge was very comfortable receptionists made me feel very welcome

Craig

Apr 14, 2016

My experience at Folsom Lake Kia has been excellent when i bring in my vehicle for service. The staff is very friendly and knowledgeable when it comes to my Vehicle.

Robert

Apr 14, 2016

I was welcomed by a nice woman immediately asking me to pull in. Then Jeff greeted me right away and went back to write it up. Really cared about my experience and my car.

Gary

Apr 13, 2016

Stephen Partida was phenomenal. He really helped us out in getting our car that we desired. It was a easy transition from our lease car to our new Soul.

Ricardo

Apr 12, 2016

We liked that they did whatever they could to find exactly what I liked and did everything they could to be able to take it home.

Brian

Apr 11, 2016

THE FOLSOM KIA STAFF HELPED WITH AN ISSUE I HAVE WITH MY CAR. THEY HELPED ME TO FIND A SOLUTION.

Jessica

Apr 11, 2016

Sean and Jason were AMAZING! Like automotive rockstars! I'm so grateful for their help. The turnaround was incredibly quick, and the waiting area is very nice.

Rebecca

Apr 8, 2016

I was treated like family and my salesman Rodney was excellent during the whole process. I have already referred new customers to Rodney.

Anousonh

Apr 6, 2016

Great customer service, Very helpful and quick to figure out my warranty services. My experience while waiting was also very good.

Cristain R

Apr 5, 2016

Service was great. The sales person made things very clear and was not pushy at all. Would recommend for anyone looking to buy a car.

Heather

Apr 5, 2016

Both Dustin and Randy made buying the car simple, easy and enjoyable. We started the process online without actually seeing the vehicle. Upon arriving to the dealership Randy met us outside and showed us to our new car. Both Randy and Dustin made it such an enjoyable experience I will be coming back to buy my next Kia from them.

Michael

Apr 5, 2016

I was greeted and my work was processed at the appointment time. The waiting area is good for passing time with refreshments, TV and work areas.

Arjun

Apr 1, 2016

Great timely service. The Service advisor was great and the information provided by the service advisor about my vehicle was accurate .

Judy

Apr 1, 2016

Fast, courteous ... They even tried to buff out a scratch on the side of the car; didn't get it all out, but it helped a lot!

Lois

Apr 1, 2016

I liked the fact that Mr. O'Neil was very helpful without being pushy. He answered all my questions and showed me everything I asked to see. He was very friendly and helpful and I enjoyed working with him. I would recommend him to my friends.

Skyeler

Apr 1, 2016

I received excellent service that catered to my individual needs! Since I have purchased my Kia Optima, I have always taken my car to a Kia dealership for service. However when I went in for an oil change, I decided Folsom Lake Kia will be my forever go to dealership for services! Trampus is amazing! He provided me with individualized service and answered all of my questions. He also checked to see if my car (by vin number) had a recall and he found one. I was shocked because I did not receive anything in the mail regarding the recall and no other dealership mentioned anything to me prior to my visit to Folsom Lake Kia. Another thing that I greatly appreciated about their service was they offered a shuttle to go to the outlets while I waited. I highly recommend Folsom Lake Kia and especially recommend working with Trampus! He truly made an impact on my experience and is the reason why I will only go to Folsom Lake Kia for services even though I live in Natomas; it is definitely worth the extra drive.

Tammy

Apr 1, 2016

As always Jeff was very helpful. Very professional and on time. Very knowledgeable. Love the fact that the shuttle is available.

Verna

Apr 1, 2016

I have confidence in your personnel. Nice relaxing clean waiting area with access to a clean bathroom. Refreshments are also available

Robert

Mar 31, 2016

Service rep was very nice / friendly.. Ladies in service dept were very attentive. Waiting area was clean and stocked with snacks!

Sean

Mar 31, 2016

Car fixed, easy to shuttle to work and back, free bottle of water was a nice touch, friendly folks, convenient location

Carolyn

Mar 30, 2016

Sean Bain was wonderful. I don't know anything about cars and he made me feel extremely comfortable and explained everything that I was unsure about in depth. He was helpful, knowledgable, and overall he made it a great experience. He has excellent customer service skills and I hope the next time I bring my car in for routine maintenance in September that he will be the one taking care of me.

Elaine

Mar 30, 2016

Very helpful. Make you feel at ease. Explains what process they will do in checking out your Vehicle and what repairs might be needed.

Tahnaya

Mar 29, 2016

The whole process what so fast and easy! We drove 2 1/2 hours and it was totally worth! Steve Partida was awesome!

Christa

Mar 28, 2016

Customer service was excellent. The advisor was very informative. Work was done in timely manner. Staff was very friendly and helpful.

Larry

Mar 28, 2016

Very nice and polite. Had a nice lounge for us to wait in while are car was serviced. Everyone was very helpful.

Steve

Mar 28, 2016

Great customer service, everyone in the service depart, customer service and the sales staff are very friendly and very knowledgeable.

Art

Mar 24, 2016

My Service Advisor at Kia Service was fantastic and had a very friendly and welcoming personality. We need more guys like him in customer service.

Gabriella

Mar 22, 2016

Courtesy, friendliness, quick work, answers to questions, and with a smile. that about covers it....and I was even offered refreshments....

Bonnie

Mar 19, 2016

I enjoyed the caring service rep. Appreciate the fast service. My short wait was made easier by the clean waiting room.

Sandy

Mar 18, 2016

I liked the shuttle service and the ability to get my car in right away for service. Thank you ...Thank you....Thank you...Thank you ...Thank you....Thank you...

Laura

Mar 17, 2016

This was the most helpful, informative customer service I have received when purchasing a vehicle. They also did follow up calls asking if they could help me with any questions after I purchased my new car, and that was great to know.

Lauren

Mar 16, 2016

Rodney was very knowledgeable, felt like he really took the time to make the experience personal. Steve was very nice too.

Jennifer

Mar 15, 2016

Very responsive to internet contact and questions. Process worked quickly, and I was able to work out the terms of the possible deal in writing even before setting foot in the dealership. Great service for someone who is very busy and has limited time to spend at the dealership. The contacts were friendly, but not overbearing or pushy, which I really appreciate as well. I was looking at several different brands of electric cars and the staff at Folsom Lake Kia were the best prepared and most responsive of all the dealers I contacted.

Jessica

Mar 15, 2016

Rodney Condell was wonderful. Not pushy. Very friendly and relatable. This was the best car buying experience I've ever had. Even the finance office had me in and out in no time. Wonderful

Margie

Mar 15, 2016

I really appreciated Doug calling me and going over the details of my upcoming visit. I wasn't sure of the maintenance my car needed and he had that information right at his fingertips. Thank you!

Teri

Mar 14, 2016

Great customer service! I love folsom kia. Everytime I go for my regular check up service, they make me feel at home.

Larry

Mar 12, 2016

Nice and easy, Pricing was good, great financing, Nice cars I picked the Kia soul Love it. Amazing technokogy in the cars today

Linda

Mar 10, 2016

Trampus Bettencour is the best one there. Even Jason cannot compare to him. He found and followed up on things other didn't bother to catch in the past.

Patti

Mar 10, 2016

Shawn was great , very friendly and information. All the repairs were done quickly and he kept me informed thur out.

Cheryl

Mar 7, 2016

The service was excellent. The staff answered my questions with accurate knowledge. I was very pleased with my overall visit that day.

Robert

Mar 7, 2016

The maintenance was beyond expectation and performed quickly. The service writer was honest and communicated often. fhfh hfhf hffhj fhfhf

Franz

Mar 4, 2016

The staff has always been very attentive and friendly. We definitely will recommend Folsom Lake to our friends and family.

Jeffrey

Mar 4, 2016

Service is always quick, courteous, and reliable. If i make an appointment there is never any wait time. My car gets worked on right away. Communication is always clear too.

rccola

Mar 4, 2016

We took the car in for recalls on vehicle. When we got it back the alarm system that was anti-theft put in when we bought the car wasnt working. The factory installed one worked but not the one we paid money to put in. Anyway, we were told to arrange to bring it back to get it fixed and they would call someone from an alarm place to fix it. We brought it in and they said it was fixed. It wasn't fixed. The light showing alarm is engaged was lit but that was the only difference and we don't think they ever got a regular alarm person there. We went back and Doug peterson wasnt there and he was supposed to call and never did.

Andrey

Mar 1, 2016

Our experience was exceptional and we really love our new 2015 Kia Optima! Our new Kia looks amazing and drives better than it looks! We are both very happy with the decision we made and enjoy our new Kia very much. Thank you Folsom Kia!

Michael

Feb 29, 2016

the person helping me named marco was very professional and knowledgeable and it made my experience a good one. now I know why so many people go to you.

Gaylene

Feb 25, 2016

Employees are professional, friendly & trustworthy. Easy location and easy access. Staff makes you feel comfortable and that creates a friendly environment.

Honey

Feb 25, 2016

The service man Trampas was so great. He told me exactly what was going to be done and greeted me by name when I arrived to pickup my Soul. He was so helpful I was very impressed. He answered my questions with some options that I was not aware of.

Patricia

Feb 24, 2016

something was wrong after service and they fixed it right away. Highly recommend to my friends. Thank you very much!

Sherri

Feb 24, 2016

The service manager was amazing he helped me out with the issue that I had at hand I have a few other issues but he is amazing he got things done.

Timothy

Feb 24, 2016

Professional squared. Super friendly with great attitude. I drive from Roseville to this shop. I would recommend my friends to visit as well.

Wendi

Feb 24, 2016

Steve and Marco were professional, but also warm and friendly. I felt as though they considered me a friend and not someone they had just met. The had a huge selection of cars in my price range in several colors and optional upgrades. I found the EXACT car I was looking for and the payment I could afford with absolutely no pressure.

William

Feb 24, 2016

Fairly quick turnaround on my KIA while I waited in your waiting room. Thanks for the snacks and the drinks. Your staff was very accommodating.

David

Feb 23, 2016

Friendly service tech. Jeff explained what was going on and helped us when picking up the car didn't work out too well.

Glidewell

Feb 23, 2016

We were so happy with our experience at the dealership. Tom Price, our sales rep, was kind, helpful and extremely accommodating to our needs. We have been thrilled with our purchase of a Kia Sorento and will highly recommend the dealership and specifically Tom for those looking for a great car and smooth car buying experience!

Gregory

Feb 23, 2016

Friendly, informative, no pressure, quick, professional; the one thing I didn't like was that the facility is small, older, dated, could use some updating and expansion.

Dessie

Feb 18, 2016

I enjoyed the family environment, the ability to analyze and help new kia shoppers,and the straight forward commitment to help customers.

Carol

Feb 17, 2016

The service advisor Jeff was extremely helpful answering all of my questions regarding driving in the snow. Great personality. The waiting area was comfortable and pleasant.

Jeffery

Feb 17, 2016

customer service sean was great, had car returned before estimated time, experience was very stress free, they listened to my concerns and were able to correct issues

Doreen

Feb 16, 2016

We appreciated seeing the same experienced people at the dealership. This was our 4th purchase here, and it gives us confidence to see the same faces. R.C. did his usual great job answering our questions, making suggestions as to what would fit our situation best and giving us confidence in our decisions.

E15lizabet

Feb 16, 2016

Dustin was great, he answered all of my questions and was very easy to work with. I loved buying a KIA, it was a wonderful experience.

Roberta

Feb 16, 2016

It was a great experience. The salesman was knowledgeable and actually told us things that we didn't know, even after leasing a previous car. I had leased from Roseville Kia and had a very bad experience there with their cat and mouse game.

Shakirah

Feb 16, 2016

Jason, was very helpful. the staff very nice. I didn't have to ask tons of questions. they got me in and out.

Lagacia

Feb 12, 2016

Steve Partida was very attentive to my needs and took time to ensure I was pleased with my deal and vehicle of choice. No nonsense, no games type of transaction!

William

Feb 12, 2016

The service rep Trampus explains the necessary services and relates well. He's been a pleasure to work with my past few maintenance cycles.

Barbara

Feb 11, 2016

Service attendant Trampus is great, he's very nice, looking for a solution to my problem. Also the service manager has been trying to help Trampus solve my problem.

Marlynn

Feb 9, 2016

Everyone is pleasant and helpful. They were on time for my appointment and my oil change went smoothly and they returned the car promptly.

Sadie

Feb 9, 2016

Being able to sit in a comfortable environment while waiting and the helpful and professionalism of staff members. Great service!

Burrell

Feb 6, 2016

Jeff in service rocks...Jeff is always very professional!I am still amazed at how inexpensive it is to service a KIA... After owning an Acura where I never got out for less than $300 (usually much, much more).

Patricia

Feb 5, 2016

Your employees are all so pleasant and immediately helpful. Thank you again for completing my Souls' 1st service, as always no worries.

Sabah

Feb 5, 2016

The Service Tech was awesome, made an appointment, didn't have to wait car was done sooner than expected great experience.

Wayne

Feb 4, 2016

SERVICE REP ANWSERED MY QUESTIONS THOUROUGHLY ABOUT THE WORK I WAS HAVING DONE AND WHAT WAS AVAILABLE TO MECOFFEE AND SNACKS READILY AVAILABLE IN THE WAITNING AREA

Jeffrey

Feb 2, 2016

Our salesman was great. Had the car and color we wanted in stock and we were able to get a good value on trad in.

William

Jan 30, 2016

I liked the friendly staff, the service was great, and the workmanship was very good. The staff made sure we were comfortable while waiting.The service was tops, and very concerned for our needs.

Tammy

Jan 28, 2016

Jason Craghead and the rest of the staff are always pleasant and helpful. I like when they call and send out service reminders. if they are going to take longer than first quoted they keep you updated on when you can expect them to be done.

Joanne

Jan 27, 2016

Jason is always kind and considerate of each and everyone of my issues. He explains things that I can understand when something is needed with the vehicle.

Raymond

Jan 27, 2016

Got me in & took care of me fast & friendly.Made sure to take care of the recent recalls on the Soul

Jennifer

Jan 26, 2016

Service in and out in timely manner excellent. Could use better Handycap parking. Very friendly staff available whenever needed is great!

Daniel

Jan 25, 2016

Everyone is friendly and efficient and the work was done fast and right. Couldn't be happier with the car or the service!

Jack

Jan 24, 2016

Friendly service techs and counter staff, and it seems the repair went very well. Good, professional organization. This reply must contain twenty words. Not necessary.

Benjamin

Jan 21, 2016

Very friendly staff and the kids liked the free snacks and juice. Would like to see our vehicle washed and vacuumed every time we come in.

Roberta

Jan 21, 2016

Good customer service, was a quick transition between finding the right car and getting to take it home. Rodney was very helpful the whole process and always available to answer any questions we had!

Debbie

Jan 20, 2016

No hassle, up front salesman, all around pleasant experience. Plenty of stock to choose from. Clean facility and very nice salesmen!

Schenelle

Jan 20, 2016

My sales person was friendly, polite and curtious; I would most definitely recommend Folsom Lake Kia to my friends and family.

Scott

Jan 19, 2016

Very helpful and very friendly. Everyone went out of their way to say hi and asked me if I needed anything

Andrea

Jan 18, 2016

The service I receive is GREAT always thorough and efficient and this is the 1st time my wheel alignment was in tact

Ashlee

Jan 18, 2016

Experience was easy and they got my car in and out without hassle. They are fair in price in comparison to other shops.

Susan

Jan 18, 2016

Very friendly customer service, knowledgeable, and very helpful. Took his time to ask me how I liked the car, what problems I may have had, and service I needed that day. They are quick, and very thorough. I love that I decided to purchase the plan and that I never have to pay when I come in.

Jeffrey

Jan 16, 2016

They have a friendly staff and comfortable waiting room. They even did extra services that were needed for me without extra fees.

Gerald

Jan 15, 2016

From the time I drive up I feel like there is a concentration on service. Service was done in a timely manner. The service writer was pleasent and knowledgeable.

Joseph

Jan 15, 2016

Jason Craghead has taken care of our car since we purchased it at Folsom Kia, we're always happy with him keeping our car in excellent running condition. We always refer him at Kia to our friends and family.

Douglas

Jan 14, 2016

The service department has always been over the top. Myadvisor has always gone over the top to make sure I havefull understanding of everything that has been done.

Sally

Jan 13, 2016

I love the workers at Kia service center and their friendliness and for helpfulness. Workers are prompt and waiting area clean.

Debra

Jan 12, 2016

quick services. very thorough and great customer service. during a routine oil change I asked if they could check my brakes. in that same appointment they changed the oil, replaced front brake pads, turned the routers and checked the back brakes.

Karen

Jan 12, 2016

They are always very professional and my car is well taken care of. I never have to bring it back because something was incomplete or not done correctly. They are the BEST!

Gabriel

Jan 11, 2016

Jason is a great person and helps me with everything I need whenever I bring my cars. Thank you for having great workers Kia.

Jocelyn

Jan 11, 2016

Advisor Trampus was so nice and helpful...service was supurb.. I had a lot of questions... Trampus took the time to answer all of them..

Pat

Jan 11, 2016

Service technician was excellent and extremely knowledgeable. He helped me with several decisions regarding my vehicle. The office personnel were also very pleasant.

Louise

Jan 8, 2016

You always get the impression that they care and that you as an individual are important. And they have great snacks while you wait!

Ella

Jan 7, 2016

Very professional and efficient staff and great car prices.Ceasar was very helpful and really good at his job.The financimg process was also great!

Vaughn

Jan 6, 2016

used wi-=fi and everything went as scheduled. enjoyed coffee and refreshments. bathroom and service room were very clean. enjoyed tv.

Gregory

Jan 5, 2016

Everyone is helpful and honest. Always know that I will be getting good service. The only problem was waiting 30 mins or more to check-in.

Jon

Jan 5, 2016

I always get great service :). The staff there always go above what's evpectived. Coffee is always hot and fresh

Noreen

Jan 5, 2016

No pressure. Cesar was the person I worked with and he was so easy going. Haven't bought a car in 13 years and this was a great experience.

Robert

Jan 5, 2016

All the service staff at Kia are awesome. Everyone is friendly and courteous and professional. I know any job can be a challenge as customers generally think that the world stops when they have a problem. The staff at Kia Service never stop smiling and listening and they all get the job done efficiently. Jeff and Sean and Michelle are all a benefit to the service dept and though I don't know the names of the service techs, I woukd like to give them all a positive review as it is they who are in the trenches doing the dirty work. With the front line staff and the back line mechanics, it is a pleasure to feel that a guy with a car problem is being taken care of by a top notch group of people dedicated to professionalism and service. Hats off and give these people a raise!!!Respectfully,Rob Dunning

Susan

Jan 1, 2016

Prompt, friendly and accurate service. I went in without at appointment for my mileage verification. I was in and out within minutes.

Lana

Dec 30, 2015

Quick, pleasant in & out service. Everyone was super helpful. The whole process was the fastest I have ever experienced.

Reynaldo

Dec 30, 2015

Friendly and precise and very helpful. Clean facility and there were snacks too. Folsom Kia is the most accommodating service

Brittany

Dec 25, 2015

The customer service representative that helped me was very nice and able to answer any questions I had about maintenance for my car.

Gregory

Dec 23, 2015

Great service. Courteous. RC was knowledgeable about the Kia Soul. The incentives were very good and we got zero percent financing and a great warranty.

Patric

Dec 21, 2015

quick response, pleasant professional regard, kept me informed till finished, diagnosed and got approved the fix, explained in detail problem to me, corrected it all, great job

Suzanne

Dec 21, 2015

The staff worked fast, were friendly, and the facility kept clean. They kept me updated on status of service. got done in less time then they had told me when I checked in.

Teyonna

Dec 18, 2015

I received top quality customer service from Sean Bain and will return for that quality of service again! Thank you Teyonna Colvin Yuba City, CA great great great great great great great great great great great

Hillary

Dec 17, 2015

Reasonable and quick service timeTimely reminders for your scheduled serviceFriendly service staffGood location to home, office and schoolGreat service hours

Bonnie

Dec 15, 2015

Our time was pleasant, and the team there was awesome. Eric Watkins was a pleasure to work with. Thank you to everyone for making it possible for us to leave in our new car.

Matthew

Dec 15, 2015

I appreciate the immediate greeting I received. Also, while I came in just for my oil and tire rotation, they were very willing to address a concern I had with my radio without any hesitation. They also handled a recall item. Painless process.

Joey

Dec 10, 2015

Great customer service. The facility is clean and also the snacks they provide while waiting. Staff is friendly and courteous.

Teodora

Dec 10, 2015

your waiting area was clean,working booths a nice color tv and refreshments made it an enjoyable wait...your service advisor and service was professional

Sharron

Dec 9, 2015

Sean the service advisor was extremely prompt, polite and helpful. From the moment I stepped out of my car, to the excellent telephonic communication, to the pick up was very impressive.

Tanjanica

Dec 9, 2015

Randy was friendly helpful an fast...I feel like my sales guy did a great job getting me in an out in a timely manor....he was very personable over the phone that's what made me come in an buy a car from him....great guy

Karen

Dec 8, 2015

Excellent service with a smile. Excellent service with a smile. Excellent service with a smile. Excellent service with a smile.

Patti

Dec 5, 2015

Sean our service rep is awesome. He treats his customers extremely well. Also the girl who answer the phone is very pleasant and helpful. Also your driver Gus is awesome. Thank you for having him. He is so sweet

Michael

Dec 4, 2015

Car was taken in promptly and delivered when promised. All employees were polite and very nice. Although I didn't partake in the snacks it is a great extra to offer to the customers.

Suzanne

Dec 3, 2015

Prompt, professional, friendly service. Clean waiting room, with coffee and snacks. Work done in a timely manner. Clean rest rooms. A shuttle available.

Zabina

Nov 26, 2015

The customer service Rodney C provided he was great. Finance I was in and out !! I appreciate his patience with me and helping me find the best car for my needs.

Kenneth

Nov 24, 2015

Service is excellent. That's what you buy a car for. What happens after the sale. The Folsom Lake Kia Service Team is great.

Mike

Nov 23, 2015

Fastest service I have had as yet. I am a regular at rhis facality. And am going to be buying a new car soon.

Nathan

Nov 23, 2015

Jason Craghead goes above and beyond to provide the best customer service and satisfaction.The ladies at the front desk are always very nice and helpful!!!

Teresa

Nov 23, 2015

Trampus was amazing and helpful. He took care of everything, was polite and courteous and made me feel that my business is appreciated at Folsom Lake Kia

Charles

Nov 22, 2015

Great help from Dustin getting it all financed figured out fast to the point overall a great experience everyone was nice

Scott

Nov 22, 2015

My appointment was at 10:20am...and everything from being able to schedule the appointment online to the attention of the service team upon arrival to the dealership, to the anticipated finish time everything right on the mark.

Kui

Nov 17, 2015

they are all very nice people working here. Even you have any question or plobloms they will anwer or fix as soon as plosible.

Douglas

Nov 16, 2015

immediately serviced when I pulled into the service area and told the service would be an hour. service attendant was courteous.

Philip

Nov 13, 2015

Had an appointment. Waited an hour and a half for service to be performed. Was advised by Service Advisor as the service progressed.

Shellie

Nov 12, 2015

Service technician was very personable and got me checked in quickly! He called when my car was ready to be picked up and informed me of the service that was completed.

Gayle

Nov 10, 2015

The car was delivered on time, and the work was complete.Service Managers and Office personnel were friendly; the workstations allow me to be productive while waiting for my car!

Yolanda

Nov 10, 2015

Sales staff not pushy. Let us look without smothering us. Helped with financing without playing the old "four-square" game. Not just any dealer I'd drive two hours to look at.

Brooke

Nov 9, 2015

I love the customer service here. I dropped my car off two hours early because I had other errands to run. My car was ready before my normal appointment time was scheduled (about an hour and half later). At Roseville Kia I would drop my car off on time and still have to wait an average of 4 hours for a basic oil change! They even vacuumed my car. Wasn't expecting that. Sorry for the mess!

Dexter

Nov 9, 2015

The service we recived was owsome .great help when we ask where the kia sport age were at.he even took time to show us what warenty we had on are Kia soul .

James

Nov 5, 2015

Waiting room was a pleasant experience and well stocked with refreshments good coffee. Easy place to relax and enjoy Wi-Fi.

Jocelynn

Nov 5, 2015

Kind, informative, always on top of things and have solutions for the issues, clean facility and to have the snacks and drinks on hand is awesome especially when you have the kids

Richard

Nov 4, 2015

good follow up reminders of the prearranged appointment and the service began on time and was quickly completed and reviewed.

Jason

Nov 3, 2015

Friendly staff and great service. I really enjoyed the entire process. My service writer was especially well mannered and knowledgeable. I would recommend all my friends and family to take their cars here.

Cynthia

Nov 2, 2015

Sean was awesome and the experience was incredible, as always. Like I told Sean...Kia knows how to take care of their customers. In all the years I've had cars...I've never experienced such awesome treatment like I do with you guys & gals their at Folsom Lake Kia. Thank YOU!

Jennifer

Nov 2, 2015

T. is always very friendly and helpful. The service doesn't take very long and there is a comfortable waiting area.

Antonio

Oct 31, 2015

The service manager was very helpful and polite. Staff in the waiting area were attentive. My overall experience was very positive.

Eugene

Oct 31, 2015

Jason Craghead has helped us with our KIA since we first got the car. He shows great attention to our needs and we always the car back at the specified time. He goes the extra mile!

Brian

Oct 30, 2015

The friendliness of your service department rep. The sales rep willingness to find me the best deal out there for my oil change!!

Judith

Oct 30, 2015

I was kept informed every step of the way. I got clear explanations of everything as the search for answers progressed.

Walter

Oct 29, 2015

Treated very good.Jeff Barkey makes me feel much better when I have a question that's bothering me about my car and he takes his time to explain the problem...He's the best!!

Larry

Oct 28, 2015

Steve was very informative. Made us feel like we've known him for a long time. We will be back to see Steve again when we're ready to get another vehicle.

Melissa

Oct 24, 2015

Jeff Barkey was great. If I were rating my experience solely on Jeff's customer service, it would be perfect. I liked that he explained everything to me, looked for recalls on my vehicle, scheduled me for the next service appointment, was friendly, and generally had great communication.

Omar

Oct 23, 2015

The advisor was so kind and helpful With comprehensive explanations of my car problemsOverall satisfied but extremely priced serviced at kia folsom

Patricia

Oct 22, 2015

The service personnel were great about explaining what was wrong with my car and what needed to be done to fix it. I came in for an oil change and discovered there was a nail in my front tire and I needed front breaks. They answered all of my questions. Waiting room was clean and comfortable.

Dawn

Oct 21, 2015

I really like the service I received from Jeff. He was so nice and treated me like the intelligent person I am when describing a mechanical problem. Thanks!

James

Oct 21, 2015

Quick, easy, pleasant helpful service people; always attentive to one's needs and questions. Great waiting room. free treats, clean; personal computer hookups

Johannes

Oct 21, 2015

Polite and courteous employees who went out of their way to accommodate me and make sure I had everything that I could need.

Jacqueline

Oct 20, 2015

How courteous Jason was and how quick my servicing was done. I was told it would be an hour to an hour and fifteen minutes and it was. Good job.

James

Oct 20, 2015

Brought my car in early and it was done before we returned home to Newcastle. Very efficient & interior was nicely vacuumed

Ronald

Oct 20, 2015

Friendliness of all the staff, clean facility and excellent work ethics to see that what is promised is what is delivered.

Terrance

Oct 20, 2015

quick and on time with work. Good service underwriters and pleasant cashiers. Always quick to help and be of servcie.

Daniel

Oct 19, 2015

Respectful people and it was finished quickly. The finance person was respectful as we declined additional features. We finished by noon and had energy and time to enjoy our Sunday.

Linda

Oct 16, 2015

Welcomed by Trampus with a smile and great attitude. He checked my car in promptly, listening to all I had to say about it, setting the pace for an enjoyable experience. The waiting room has plenty of chairs, desk area, tv and even refreshments. Everyone is polite & friendly.

Sonja

Oct 16, 2015

As always , Service great, friendly and repairs done right, the 1st time and on time. Map update is great, better graphics and POI, plus now, I'm not driving across fields.

James

Oct 8, 2015

Friendliness of the staff and quickness of the service. Checkout was fast also! I like the vacuuming og the car and think it's good to not wash cars in a drought, but hope you can if we get water!

Linda

Oct 8, 2015

Everyone that I came into contact with smiled and said good morning. The service writer Jason Craghead explained everything to me so that I understood exactly what was happening at this service.

Brook

Oct 7, 2015

Pleasant staff in service and sales. The shuttle was convenient. I will definitely refer my friends. Conveniently located. You have a happy client.

Elizabeth

Oct 7, 2015

Friendly, experienced, knowledgeable personnel. Great waiting area. Lots of fun to visit while waiting for service. Do not need twenty words to explain a great place to visit for fun and service.

Matthew

Oct 6, 2015

Quick and efficient. Good customer service. Did not push un needed services. Car came back clean and all services were performed well

Eric

Oct 5, 2015

Everyone is always friendly and informative. From day one when I purchased my car to having my first service everyone is friendly and informative.

Mary

Oct 5, 2015

Mr. Bettencourt was courteous and made me feel welcome at Kia Folsom. He gave me an estimated 'wait' time and directed me to the lounge. The lounge was clean, the staff was friendly, and before I knew it, my car was ready.

Isla

Sep 29, 2015

I think communication needs to be better between the service desk and the service pros, more notes in the system, the names and dates of who too the notes, and holding them accountable!

Christina

Sep 28, 2015

Everyone is super nice. I waited while my car was being serviced and they did their best to get it done and get me out of there. I really enjoy the complimentary drinks and snacks because most of the time, I forget to bring my water or don't have time to grab a bite.

Reldie

Sep 28, 2015

The service person was so nice and got me in. The girl in the other and the other service man had some of the best customer service I have ever had.Thanks so much for caring.

Steven

Sep 26, 2015

Sean Bain is always friendly and professional. He made sure that all of my concerns were addressed and then some. The fact that someone listened to my concerns about the atmosphere in the waiting room is really great and I appreciate it! Thank you.

Craig

Sep 24, 2015

My experience at Folsom Lake Kia has been very outstanding.The staff there is very helpful and knowledgeable when it comes to taking care of my Soul. The service department is excellent.

William

Sep 23, 2015

Trampus was great!!! Had my car towed in and he got right to it. He figured out what the issue was and said I would be rolling in two days time. Two days later, I was back on the road!!! Despite his work load, he always took the time to give me updates on my vehicle and called me the second it was done. Great guy, great service!!!

Susan

Sep 18, 2015

There was no hard sell. Caesar and Steve was extreme knowledgable, friendly and helpful. I am sure I will go back there for my next car or truck.

Carol

Sep 17, 2015

Jeff was very pleasant .. explained the reason for the recall. There was a bit of a back-up with cars ahead of me, although I had an appointment, so he said he'd try to find someone to give me a ride home. As it was, I found someone to pick me up but I appreciated his being so thoughtfull.

John

Sep 15, 2015

We needed to be somewhere else after out appt with KIA. Our guy made sure that happened. Our guy was friendly and even put us at ease about a recall we thought we had on our car, which turned out to be the KIA soul.

Kathryn

Sep 11, 2015

The ease of service and flow of information made the buying process simple and quick. I've never had an easier time with buying a car.

Thomas

Sep 11, 2015

I was given a time my car was going to be ready to pick up and I was call to pick it up right at the time I was told it would be done.

Dwight

Sep 10, 2015

employees were very friendly and personable- not pushy. Tom Price was so helpful and answered our questions had about the car we were looking for.

Joyce

Sep 9, 2015

The service adviser, Trampus Bettancourt, was a pleasure to work with. He is very knowledgeable and takes the extra time to be attentive to his customers needs.

Kristin

Sep 2, 2015

Attentive, helpful, friendly customer service. They make you feel important, smile, and are just plain out caring and kind. You won't find service of this quality anywhere else.

Katayun

Aug 25, 2015

Staff took out the time to communicate with you, as to what was taking place. Also they were very friendly with myself, and others that came in.

Peter

Aug 23, 2015

Sean Bain made this process extremely easy. He was knowledgeable and very helpful. He took good care of my car and addressed all of my concerns. I will be back for sure!

Clariece

Aug 22, 2015

Having RC Oneill as a salesman was such a treat. He has lots of personality and he worked hard to get the best deal for me! He is a wonderful person and a great asset to the Kia company!

Lynn

Aug 20, 2015

I called Sean about replacing a part. He had me come in so he can check out what I needed. Not only was the part in stock but they fit me in to do the replacement. Sean was awesome. He has great customer service.

Ramon

Aug 19, 2015

The staff was excellent, Jeff the service person explained everything that was going to be preformed on my car and proactive in putting new wiper blades on as I wouldn't be serviced again until after it was raining. The staff in the office were also, helpful.

William

Aug 19, 2015

Service person was very friendly and thorough. The best dealership to buy a car from. We are currently purchasing our 3rd Kia Sorento.

Janet

Aug 15, 2015

I LIKED THE ATTITUDE OF RC who gave me a quote and gently helped me with all the appropriate information to make a decision to buy withoyt pressure.

Susan

Aug 10, 2015

We pulled up to the service department and greeted right away by Sean Bain who was very helpful telling us about places to eat and how to get the shuttle. Great guy! When we were done eating we called the shuttle and they were there in 10 minutes! Our car was vacuumed and in great shape. We are so happy with our decision to lease our Kia Optima. My husband also has his eye on the K900 so we will be back soon for that one! Its gorgeous !!

Janie

Aug 9, 2015

Unfortunately I was only able to get part of the items on my list accomplished as parts needed to be ordered to complete the work requested. I am now in the wait mode until the parts come in. I was notified on Friday that one of the parts is on back order so when that comes in I will be able to reschedule the service. Fortunately, it isn't an issue as my car is drivable.

Judith

Aug 9, 2015

I really liked Sean the Service Consultant that helped me he was great. He answered any questions I had and was very patient and thoughtful. He had a great attitude and really went that extra mile.

Mark

Aug 7, 2015

Very professional and courteous. They always take care of me and do an excellent job, from the manager to the mechanic. Kia service rocks.

Barbara

Aug 5, 2015

Sean helped me, he was extremely nice and answered all of my questions that I had. I am very happy with my tinted windows on my car, it's just the shade I imagined it to be and there are no bubbles.

Eric

Aug 4, 2015

I explained to them my ongoing problem and they weren't going to let me go home until they fixed it! The service manager himself went in and showed me what was happening so I knew and everyone else was nice from the receptionist Kirstin to the service guys. Thank you(:

Jerri

Aug 4, 2015

Very friendly staff who kept their word about the terms of the deal worked out over the internet... no last minute surprises. Made doing business very easy and fun.

Ronald

Aug 4, 2015

Great staff, fast service. We purchased the extended warranty and there is never a question of what needs to be done, all services are performed at the required intervals. Would not hesitate to purchase another vehicle from this dealership.

Nina

Aug 3, 2015

Very friendly personnel. He asked if I had my coupon for the discount on the oil. I told him I had never received one and we checked to make sure the address was correct and he said he would make sure I would receive the next one.

Mary

Jul 31, 2015

Appreciate much the excellent customer service and timeliness of handling my late-scheduled tire inspection for buying new set on the current sale. Jason Craghead was proactive at maintenance to advise me needed tires this summer and helped me pick a good set for replacement with his experience. He also advised what extra coverage over the manufacturers warranty would be helpful and why.

Steven

Jul 31, 2015

Prompt check-in. Auto was finished with service and detailby noon-a first. Usually had to wait until 5-5.30 pm to pickup vehicle.

Amanda

Jul 28, 2015

When I arrived there was a long line of cars at the service entrance, I thought that I would be waiting a long time to get my car in for service. However I got right in, Trampus came out to help me within the first 30 secs of my arrival, he checked me in and answered all of my questions. After my service he went over the paperwork with me and walked me to my car. His costumer service what fantastic!

William

Jul 28, 2015

the curtisy and the meal. Made me feel like I was valued customer. I was really impressed!!!!!! The service was excellent and the cold drink was very welcomed.

Daryl

Jul 27, 2015

Jason the technician was very pleasant and customer service oriented. He gave me a print out of the services needed which was helpful. I feel very confident in his ability to work on my car. I would highly recommend Jason.

Jeff

Jul 13, 2015

Jason is not only a solid rep for KIA he's a good and insightful person. It also appears the service department in general is efficient, organized, knowledgeable and gets the job done within a reasonable about of time. Even though we live in Lincoln, we feel the dealership to be excellent and for us to drive from our home to just get an oil change, shows our trust and confidence in the entire KIA's group to perform proficiently.

Patricia

Jul 11, 2015

Your sales representative; Dustin, has a very low key, well informed attitude that put me at ease immediately. I had put this off for as long as possible because I have NEVER enjoyed the experience in the past. It's apparent he knows and performs his job very well.

Ashley

Jul 2, 2015

It was great! It was pretty busy so I had to wait an hour an 30 minutes for an oil change, but other than that everything was very smooth.

Guadalupe

Jul 2, 2015

Benjamin Chaidez was excellent! He took the time to help us find the exact car that we were looking for. We never felt rushed or pressured into making a rash decision. Dan Espinosa was also great! He was very informative and efficient. Overall Ben and Dan made this experience the best we have ever had! Thanks guys!!

Matthew

Jun 28, 2015

Service rep Sean Bain was great. Courteous, friendly, funny and honest. Unlike the service rep Jeff Barkey who helped me on 2/ 6 /15. He told me that my car was out of alignment. At the time I couldn't afford it. So I asked Sean to check the alignment and he reported back to me that it was fine. So maybe you should keep a watchful eye on Jeff!! I dont think you would want someone shady like that working for Kia.

Ceasar

Jun 27, 2015

All the dealership associates were friendly, attentive and ready to assist you. Our sales agent, Rodney, was knowledgeable and took excellent care of is. I can honestly say this was the best experience I've ever had purchasing a car.

Crystal

Jun 26, 2015

The staff at Kia Folsom is always friendly and helpful. Always have a smile when you arrive. All businesses can learn from your staff when it comes to customer service.

Paul

Jun 26, 2015

Always friendly. Really like Rodger our Kia salesman. Already have told friends about you. We have ll Kias in family at last count.

Joseph

Jun 25, 2015

Great service man was very professional polite .this employee is one of a kindlam very pleased with Jason and your services Serviceman was Jason Craighead thank you

Scott

Jun 23, 2015

My wife and I loved working with Rodney - he made everything relaxed but efficient.We bought a Kia Sedona and I am coming back at the end of the week for an Optima...what could be better?

Pete

Jun 22, 2015

Trampus was very nice courteous and professional,The young lady in the office, I think her name is Kirsten, was also very nice courteous and professional.

Gylfe

Jun 20, 2015

Great service and very pleasant personnel. Look forward to my next scheduled maintenance. Quick and easy. Definitely will stick with Kia for my next purchase.

Joe

Jun 15, 2015

Professional and accomplished quickly. Service dept. was ready for me and completed the service as promised. Will return for service at this dealership

Ian

Jun 12, 2015

Great and very courteous staff! Helped me in my time of need with my car. Definitely going back to them for any future needs.

Philip

Jun 11, 2015

Setting up an appointment, following up on the appointment and then promptly servicing the Sorento while waiting in the Customer Lounge

Daniel

Jun 8, 2015

I was in on a non appointment and they kept me apprised of what was going on and how long it would take.

Peter

Jun 8, 2015

Everyone was friendly and the service was excellent. It was actually a pleasure to bring my soul in to be serviced! Thank you!

James

Jun 3, 2015

Shane which was our salesperson, was so kind and helpful. He made our car buying experience great and relaxed .

Donald

Jun 2, 2015

No pressure buying. Ron made us feel he was working on our behalf. Best experience I ever had buying a car.

Dick

May 29, 2015

Explained that I did not want to sit for hours over a deal. RC honored that and the process was relatively simple. Rc was extremely patient with my wife for whom the car was for. Very knowledgeable about his product.

Ronald

May 29, 2015

very kind, friendly, no pressure on the deal, sales staff very informative and gave all the information on the car

Tammy

May 26, 2015

Your service department was very kind and helpful. I felt like I was important. Which I b never was made to feel like that at sacramento Kia or Roseville kis.

Kira

May 22, 2015

Friendly, efficient technicians and office staff. They were happy to give updates. The waiting area is pleasant, TV is not too loud, and snacks are provided. Thanks for a nice experience!

Kevin

May 21, 2015

Fast service. Excellent cars and most importantly the representative Rodney Condell really came trough again with excellent service perfect representation for KIA. If I ever had a question or if there were any conflicts in finance he took charge and made it happen. This is my second purchase and will not be the last.

Daryl

May 20, 2015

Cesar was able to locate the Kia we were looking for with the 8 passenger seating arrangement, and get it to their location same day. :-) Everyone was friendly and helpful. We couldn't be more pleased with our experience!

Lisa

May 19, 2015

Lack of pushy sales. Everyone I met with was really down to earth and easy to deal with. Also recieved a lot of good advice

Raymond

May 14, 2015

Steve, the salesmen who sold me my Kia optima did a great job and earned my business. He was very friendly and knowledgable.

Aubrey

May 6, 2015

The majority of the staff was very helpful and attentive. I was in and out much sooner than anticipated :)

Elizebeth

Apr 28, 2015

My experience was great with Folsom Lake Kia, from the friendly service to quality of service done to my vehicle. I am looking forward to returning.

Rachele

Apr 27, 2015

Jason and Doug in the Folsom Lake Kia Service department were so nice and very helpful. They took a lot of the stress from having car trouble off of my shoulders and were extremely accommodating.

Sina

Apr 27, 2015

Excellent customer service. Quick car service. I love Kia! This is my 2nd new car from Kia and I will buy from them again.

Desiree

Apr 25, 2015

Everyone was so nice and friendly especially when answering questions i look forward to my next visit special thanks to Jeff and savana .

Mark

Apr 23, 2015

I explained what I wanted and I'm busy so they got the car prepped and financing ready so I was in and out shortly.

Carol

Apr 19, 2015

Quick response by email after I entered info on costco website. You also had a good selection of cars to look at and salesperson figured out a car that matched what I was looking for

Shawn

Apr 18, 2015

My loan was approved before I even got there. It was quick and easy, in and out in under two hours.

Barbara

Apr 17, 2015

You made it real easy which car I wanted to buy, and the process of buying the car was very smooth. It is the the second time I have bought from Folsom Lake and I am Very Happy with my choices. Thank You

Joseph

Apr 17, 2015

Sean was personable, understood my issues and concerns, and expedited the repair (tire) and additional service in a timely manner. He was courteous from the time I walked in until I left. I did not have a reservation so his response was doubly appreciated.

Micah

Apr 17, 2015

From the Service Manager (Doug Peterson) to the Customer Service Representatives like Kirstin Gambetti, everyone there at Folsom Kia Service was very nice, courteous, & helpful. I was even given a complimentary rental for the day because the last time I was in, the repair to my vehicle couldn't be done because of parts that had not come in yet. They truly do understand the meaning of customer satisfaction & what it means to meet this standard.

Michael

Apr 17, 2015

It was easy, staff was friendly and I know the work was completed correctly. I loved the service guy who helped me. H didn't make me feel stupid and they were very quick.

DavidG

Mar 24, 2015

The service dept is very proactive, letting me know when service is recommended. Service writers are very helpful. Car services performed in a timely manner.

Jeff

Mar 12, 2015

Very professional and friendly. Every time I come to Folsom Lake Kia I am impressed with the staff. I like the fact that they always remember my name. Keep up the great work!

Kristi

Mar 10, 2015

I dealt with one of the Internet Sales Manager (Ben), and it was the easiest no pressure experience I've ever had buying a car. I will definitely come to Folsom Lake Kia again.

Crystal

Mar 5, 2015

everyone is very friendly and helpful and able to answer any and all questions. If you need any help or answers-Folsom Lake Kia is the place to go.

Julio

Mar 4, 2015

Friendly staff willing to do anything to help you make up your mind. I was able to drive a the vehicle I bought home for a while to see how I like it.

Kenneth

Mar 1, 2015

Ben was extraordinary. He explained everything to us about the purchase and the car. This is our second Kia from FLK and won't be our last. We could do commercial for Folsom Lake Kia we are so pleased with them. Not just the purchase, but whenever I had my previous Optima serviced, it has always gone seamlessly. Great job!!

Shane

Feb 17, 2015

This was my very first first visit to the Service department after a recent vehicle purchase from Folsom Lake KIA. The staff here is very friendly and knowledgeable. I respect that the staff made me aware of the companys choice to price match all services provided, as well as give me information for future services/prices for example: $169.00 break service which includes OEM products AND rotor resurfacing (if needed.) It's nice to know that I can afford to take my vehicle to the dealership for services, where I know and trust the repairs will be done correctly!

Carrie

Jan 29, 2015

Employees were very knowledgeable and friendly. Buying process was fast and was not pressured to purchase. Great car buying experience.

Jerry

Jan 13, 2015

Our Salesperson was knowledgeable and answered all our questions. Very professional and not overbearing. We got in and out quickly with no pressure. A pleasure to work with.

Linda

Jan 13, 2015

Advance scheduled appointments. Friendly staff. It seems very well organized to quickly process incoming cars. KIA seems to have anticipated every step.

Gylfe

Jan 9, 2015

Kia Steve was amazing! He got us exactly what we wanted. He was extremely helpful and very friendly. I would recommend purchasing from Folsom Kia to anyone looking to purchase or lease a Kia.

Novastar

Nov 4, 2014

If you are looking for folks who don't strong arm you, have down to earth friendly attitudes and really do care about your experience as a KIA owner, or a Ford owner, then this is the dealership for you. I'm not a great negotiator, plenty assertive but who wants to wrangle if it's avoidable. My sales person, RC O'Neill, is a dear. Now who says that about a car sales person? The service department is well-run, prompt and precise. Give yourself a treat and stop by for a visit. And I'm not being paid to post this message!

jimzbookz

Oct 26, 2014

nice people, know their business, didn't try to sell me anything I didn't need

Anne

Aug 27, 2014

The records you keep on my vehicle and I didnt wait very long. I like that you wash my car also.

Philip

Aug 27, 2014

The sales person was very accomadating locating the Sorento we were looking (color and features) and a lease program that fit our financial situation.

Sally

Aug 27, 2014

From beginning to end everyone was friendly, helpful and interested in what I wanted for a car and a deal.

Shaughn

Aug 27, 2014

Gabriel Token sold me a great car!! He was very nice and he got the rate that I asked for!

Coral

Aug 4, 2014

Everything. As I have said in previous surveys my dear friend Jason Craghead. is a delight. He goes far and beyond the kindnesses he shows to the Kia customers. Also I forgot to mention Doug Petersen. He has been so helpful on many occasions. Oh, I could go on and on. I believe when people help me and or kind, they deserve recognition. And I believe in my surveys I have spoken the truth. I did not know any people from Folsom Lake Kia before I purchased my car, but I am so glad that I did seek help there, you are wonderful keep up the good work. Love you all. God bless. Very sincerely, Coral Barboza.

Sole lover.

Aug 2, 2014

Rodney was most helpful and answered our questions. He made our shopping for a Sole a breeze. Very happy customers.

Coral

Jul 31, 2014

I have already filled in a survey. The lengthy one, but somehow it did not go through. SORRY. I would like another one please. Thank you, Coral Barboza

Gary

Jul 22, 2014

Jason was friendly and knowledgeable about my car. The car was finished on time as promised. I was given a rental car at no charge while mine was being repaired.

Lawrence

Jul 13, 2014

the service writer get me in the loop during the whole 3 hours it took to fix my car.by the time we picked up the rental car our car was repaired.good job!!!!

Linda

Jul 13, 2014

Service was provided quickly. Staff kept me informed about the status of my vehicle. They adjusted quickly when, as my car was about finished and ready for the wash, I remembered something I had concern about. They had the mechanic test drive looking for the symptom. I appreciated their flexibility in adjusting to my forgetfulness.

Shannon

Jul 10, 2014

The gentleman we did the finance paper work was great. Very personable. And it was nice not being pressured in to looking at the tricked out top of the line model. Dorthy did a good job with our negotiations, and she went over the interest & finance options available to us in a very clear way. We love our little Kia. We are really happy with our car & very happy about the price too. Thank you very much.

Sherry

Jul 4, 2014

Benny was an awesome sales rep. He ensured the right car was picked out, a great interest rate was obtained and the process was done in a timely manner!

Alison

Jun 30, 2014

A W E S O M E!!!!!!!! I immediately started referring people no joke, plus it was easy, people love my new car! And Ben was just the best ever! I don't think it could have gone better! I would rate higher than the highest if it were possible! :-) THANK YOU! Soooo much!

Joon

Jun 30, 2014

Our sales person was just awesone! We were able to get the car my dad wanted, get it financed, and out in less than two hours. The sales person was very knowledgeable and was just really nice. We could tell he really wanted what was best for us. Thank you again!

Koolestey

Jun 28, 2014

RC wasn't pushy he showed me what I wanted to see and I was able to walk away with a price and no pressure.

Laurel

Jun 23, 2014

I love Folsom Lake Kia! I took my old Rio Kia in for repairs recently. Jeff Barkey in service treated my car like it was a top of the line new Kia and answered my many questions patiently. He was professional and pleasant to deal with.

Jacqueline

Jun 21, 2014

Dustin was great. I submitted a request on the internet and he called me within 30 seconds. He had the car waiting for me when I got there. Although, I changed my mind and got a different car, he was very gracious. I love my new car.

Anthony

Apr 5, 2014

Our salesmam Benjamin Chaidez is very good at what he does. This is our second purchase with Mr. Chaidez and each time he has made us very comfortable with him and our purchases. Our of all my car buying experiences you guys at Folsom Lake Kia are the best I've ever had. Thanks to you all we are Kai owners life. Our next purchase which will possible be my daughters vehicle will be a Kai as well and we will see you again. Thanks again for everything we love you guys. See you again soon.

Ruslana

Apr 4, 2014

I love your service, Rodney was very helpful in letting us choose exactly what we wanted. I would definitely recommend him to my friends. And I love my car.

Sally

Apr 4, 2014

everyone was very helpful and worked very hard to see our needs where met. This is the second KIA we'vebought and we're very happy. Rodney was very helpful and so was Jason [in service.

Bodnar

Apr 3, 2014

Our sales guy took the time to break everything down so we could understand. Told us about a lot of key features. Made us feel comfortable.

James

Apr 3, 2014

Salesmen were easy to talk to and understood what I was trying to convey. Knowledgeable about the vehicle, and fast and friendly.

Judith

Apr 3, 2014

The salesman we got, Rodney Condell, did not come on like a car salesman; felt like we were chatting about a car. He told us everything about the car and when it came time to talk money, he was anxious for me to feel good about the payment and then he explained the difference between owning and leasing and after listening to him and asking him to explain a couple of points, it made total sense to lease. He never made me feel like he was in a hurry to get through with the deal. When we went to the finance office, he kept coming over and checking on us to make sure everything was ok with us. If I was to trade this car in 3 years, I would go to Kia and ask for Rodney. He was very nice and the best thing was he explained everything I asked about. It's important for a person buying a car to understand everything about the sale and he sure did that which was wonderful. It's the FIRST time I felt good about ever buying a car when I drove away.

Manuel

Mar 29, 2014

The sales associate was friendly and patience with me and my wife's indecisiveness as we struggled with color and features. The sales associate was also charasmatic as he made our car buying experience comfortable to complete. Mr. Marquez offered a level of customer service that is rarely found today amoung other sales associates in any level of business.

Edward

Mar 28, 2014

Clear service suggestions from my advisor on what needed to be done. I also really liked the ability to earn a free oil change for customer loyalty. My regular service advisor (Jason Craghead) has been there every time I have been in for service and I like that he recognizes myself and my family. It makes it feel less like a transaction and more like a community. Thanks!

Chris

Mar 27, 2014

Took care of my service appointment. Gave me a good price on tires, and I had that taken care of at the same time. Gave me a ride home when requested.

Larry

Mar 26, 2014

Ben, my sales person listened to my expectaations and implemented all the right process for a satisfying and complete purchase. Very refreshing.

Walter

Mar 20, 2014

How we were treated by your staff members....RC was such a gentlemen and how he helped us in buying our new van which my wife and I really love!Thank's again RC.....

Richard

Mar 17, 2014

Very informative, professional courteous staff.Excellent price for the service I had done - serpentine belt change.Liked the customer snacks - nice touch.

Ronnie

Mar 17, 2014

I like that our sale person Dustin was very hands on explain all the features of the vehicle and taking the time to help us lease the vehicle. He walk my wife and me though the whole process and I believe that we got a great deal . I personally thank him and would come back for my next lease or even to purchase a vehicle from him.

J T

Mar 15, 2014

Vehicles selection process, salesperson, and professional finance service

Kimm

Mar 14, 2014

Mike D. was easy to work with and made the process seem effortless. We had chatted on the "live chat" on your website, and he answered some of my questions and made me want to come in and talk to him. I'm glad I did.. because my Daughter & I both bought cars from him on the same day.

Randall

Mar 14, 2014

All the staff at FLK are like family when you take your car in for service. They are friendly, courteous and professional and make sure that the customer and their cars both get the attention that makes them feel important. Ya can't beat that!

Nichole

Mar 1, 2014

R.C., Ben, Par and the other two gentlemen I interacted with were very helpful and nice. Ben was thorough in explaining financing options, although I had financing in place he helped me make a more informed decision by giving more information on leasing. He was also thorough in explaining and reviewing the features of the car. Par was nice as well and answered all of our questions. The dealership was nice and there was a big selection of cars. The waiting area was also very nice, although we spent very little time in it. Everyone moved quickly to get me what I asked for and to move the process along. It was a great experience and I would definitely recommend people visit Folsom Lake Kia.

Kristi

Feb 28, 2014

Jason was wonderful about keeping me informed about my car and saving me time and money. Making the appointment was quick and easy. Staff was remarkable.

Brittany

Feb 27, 2014

The staff was very friendly and helpful. I like that I was remember from my last visit 6 months ago. Very pleasant environment.

Bonnie

Feb 26, 2014

Doug the service manager did everything he could to make sure that in the end that his customer was satisfied.

Daryl

Feb 26, 2014

Mechanic was very nice and professional. The service was really quick and I feel like I can trust Folsom Kia.

Tracy

Feb 26, 2014

they had to order a part for my window, ( it was stuck in the down position ) and the middle of winter, they ordered the part, kept the car and fixed it on a Saturday morning so i could drive with my window up

Vivian

Feb 24, 2014

It was easy to keep in contact with service department. Car was ready when promised. Parts were available that day so no delays waiting for parts. Shuttle service was readily available for a ride both from and back to the dealership.Service people were polite and helpful.

Aysia

Feb 20, 2014

Friendly people, and the guy who took my car first to check mileage before it went to get serviced was super helpful and made sure I was in and out of there within an hour, which is what I was hoping for!

Scott

Feb 20, 2014

Honest, and professional, staff, very streamlined and quick process of sales through hand off of vehicle keys. The sales staff makes one feel important and does not judge, and ensures you will be in a vehicle that meets your travel and financial needs.

Joseph

Feb 19, 2014

It was easy to schedule an appointment when I wanted. Service Advisor Jason got me in and back on the road quickly. The issue that I came in for was resolved.

Richard

Feb 19, 2014

My service advisor has always had the right answer for me and he is correct with price he gives me. Also very friendly and professional.

John

Feb 17, 2014

RC was pleasant, honest, and patient to work with... He went out of his way to serve me and I appreciate that.... I started with an Optima and ended up buying a Cadenza and I'm sure glad I did..It rides like a dream. I had a hard time picking a color and RC went out of his way to put my two colors (Cadenza) side-by-side..Thanks again for your kindness and patience.

Susan

Feb 16, 2014

It is easy to make an appointment. Everyone is friendly and helpful and my van is always completed as promised.

Janet

Feb 15, 2014

Great customer service...I ask for Jason every time as he is always extremely professional, friendly and goes above and beyond to be helpful!

Loretta

Feb 8, 2014

Everything was wonderful. Car was ready on time like promised.I would highly recommd a friend to buy a car from Folsom Lake Kia.

Delta

Feb 7, 2014

The staff was friendly and comforting. The made the deal quickly and got me out on the road as fast as possible.

David

Feb 6, 2014

Took very good care in getting car back to me in a timely manner.Staff excellent in explaining repairs and solution.

Erika

Feb 6, 2014

I liked that i was told my car would be done within in 2 hours and it was. I was just a walk in with a flat tire and a couple other issues and they took me in no problem!

Joellen

Feb 6, 2014

The service was very fast and very professional especially with the time frame is was dealing with and needing my car.

John

Feb 5, 2014

Rodney was very professional in his dealing with us. found the car we wanted. price was right. delivery was great car was clean, and very presentable. Rodney went over the made sure that we understood the final paper work.

Cathy

Feb 4, 2014

Benjamin was wonderful. He listened to what I was looking for and made sure I knew all of my options. He followed up swiftly, but never made me feel pressured. He was great in explaining all of the functions and has already followed up to see if I have questions.

Lauri

Feb 4, 2014

Scheduling the regular maintenance was easy - they were able to set it for a time that was convenient for me; the service tech who wrote the order was friendly, knowledgeable and explained everything to me.

Michael

Feb 2, 2014

We didn't have to deal with a pushy sales man, but he did go out of his way to help us find what we wanted.

Nicole

Jan 30, 2014

RC was great, he was down to earth and easy to deal with. He wasn't pushy and didn't make us feel rushed the way some of the other dealerships did.

Debra

Jan 29, 2014

always greated with a smile. any question I have is never too small. always timely service. never had a bad experience with them weather it be in person or on the phone. the best experience i ever had buying a car, no presure or gimmicks.

Rozelle

Jan 27, 2014

Customer service is great. Service personnel kept me informed and made recommendations on my car. Not pressured to do services on the spot; allowed me to make a decision later and made an appointment for next service.

Connie

Jan 26, 2014

Everyone was friendly and attentive. They listened to me and did the job in a very timely manner. The waiting area was comfortable and the snacks were a nice touch.

Louise

Jan 26, 2014

The service reps that take the initial info are always friendly and helpful and make you feel like they are looking out for you. Also I like the Club Card benefits.

Linda

Jan 24, 2014

When I bring my Kia into the dealer I know I will get my car back in top running cindition at a fair price. I am kept informed of what is going on with my car, what is needed to repair it and an accurate time-frame for that repair. Everyone is always so friendly and helpful.

Michelle

Jan 22, 2014

I was in a hurry and only had an hour. They were able to get my car in and do the work in the time frame I had asked. Then they parked the car right out front when they were done, so I just had to jump in and go! Very appreciated!

Thomas

Jan 21, 2014

Salesman was extremely courteous and was able to discuss the difference in models. He worked with us to ensure we had a car that met our families needs.

Elizabeth

Jan 18, 2014

Great staff, great place. Repeat this until 25 words has been reached. Great staff, great place. Repeat this until 25 words has been reached. Great staff, great place. Repeat this until 25 words has been reached.

Edward

Jan 17, 2014

Both service advisors I dealt with (two recent visits), Melinda and Jeff, were both very courteous, professional, and helpful. My service was completed in a timely manner. The technicians were knowledgeable about a question I had about adjusting the power steering setting.

Richard

Jan 17, 2014

Very helpful and knowledgeable, from my buying experience to each service visit! I would highly recommend anyone that has had a bad car buying nightmare to go to Folsom Lake Kia

Tomoe

Jan 17, 2014

Your staff is the best that I have seen lately.They are very professional and knowledgeable, It is always a pleasure to be serviced by Folsom Lake KIA. After every visit I tell my family and friends about my experience and its always wonderful. You have a great staff

Lori

Jan 5, 2014

My service advisor was great! He was very helpful and let me know that I had a free oil change coming and looked up recalls on my vehicle. My service ended up being no cost!

Erick

Jan 4, 2014

It was one of the most easy, hassle-free buying experience ever! It was low-key and free of high pressure tactics and overall from start to finish, a pretty quick process.

Melanie

Jan 4, 2014

RC who helped us was straight forward, honest and was completely helpful. He went out of his way too make sure the purchase was stress free for us. Dan Espinosa also had all of the finance papers ready to go and explained everything for us and we left excited and informed. This was the easiest,quickest and most pleasent car purchase we have ever done.

Erica

Jan 1, 2014

Easy process and very friendly! Our salesperson was extremely knowledgable and friendly. Made the car buying experience simple and fun! Great product, we are very happy with our purchase!

Brian

Dec 31, 2013

Everyone there it seemed that our business was important to the dealership. They fit us in and we got out in a good time period. Even washed our car

Omid

Dec 31, 2013

Ben Chaidez is internet sales was a pleasure to work with, as was the entire staff and organization at Folsom Lake Kia. They made every effort to make us happy, and we are happy - thrilled, actually. Ben and his team were flexible, eager, and customer oriented. In the end, we got a great win/win deal, and Folsom Lake Kia has a customer for life.

Stephen

Dec 29, 2013

RC was my sales agent and he was great. Answered all my questions; was efficient and knowledgable. When bought my SUV he took time to go over how the car works in detail & when I came back in several days after purchase also took time to answer all my questions. Doing the paperwork was also efficient and quick.

Christine

Dec 18, 2013

The technician or custom care person explained me what they were doing for repair & maintenance on my visit and updated the process of work frequently during my waiting so that I didn't need to wonder how much longer I had to wait. Also when I complained about the high cost for replacing parts compared to other commercial auto care places, the person explained how much trustworthy Folsom Kia dealership is taking care of customers. Furthermore, surprisingly Jason gave me the big discout (free) installation of windshied wiper liquid injection.

Amanda

Dec 16, 2013

Everyone one I worked with was nice, they were ready for me when I got there and they completed the work in the time frame they told me they would.

Randall

Dec 10, 2013

Quite frankly, FLK is the best dealership as far as Techs, admin personnel and advisors on the PLANET! Plan on using them until the day my "Soul" goes to it's final resting place! Both a pun and a truth!

Robert

Dec 6, 2013

It was a pleasure to have Melinda Waller assist me this time. She was very courteous and professional. Everyone in the the service department is always nice no matter who you talk to.

Darrell

Dec 5, 2013

Selection of inventory was far more than any other local dealer.Ability for sales representative to above and beyond to overcome any obstacles.Great incentives for loyalty.

Dennis

Dec 5, 2013

The whole process from our first visit to look at new Sorentos to the day we drove off in our new one was a pleasure. This is our second Sorento from your dealership. Thanks to RC and everyone involved in our deal.

Linda

Dec 5, 2013

Rodney was great. Took the time to show and explain vehicle to my husband when he just started looking into commuter car. No pressure but was very responsive when we were ready to purchase. This is not our first purchase at Folsom Lake Kia and won't be our last.

Terry

Dec 3, 2013

Very good service experience, even though I had to give up an entire day for a warrantee problem. I would specifically like to highlight my mini-detail service provided under my club/VIP card. Sean performed this detailing service, and he did an outstanding job. I put myself through college in part by detailing cars. Sean went above and beyond a 'mini' detail. I have seen hundreds spent on lesser work. Thanks very much, Sean. I will always come back to Folsom Lake Kia for service this amazing.

Shirlee

Nov 29, 2013

Honestly, I put off buying a new car for at least a year because I was dreading the hassle. From the minute I sent in my internet search, Rodney Condell took care of every detail. He was attentive without being pushy and got me a great deal. The car I traded in was also purchased from Folsom Lake KIA, and all my service has been with you. Of course, my decision about the new car had to be based on the best deal, so I was really pleased to be able to buy from you. Even though your location is far from work and home, I will continue to get service there because I have always been treated well. Since you have wifi and a nice place to work, it's just like being at the office. Thanks for everything,Shirlee Tully

Hector

Nov 27, 2013

That Doug, the manager, hears well and understood the nature of prior problems with maintenance of my wife's car and was very accommodating in terms of time, service and fees.

Patti

Nov 26, 2013

HAD A FUNNY NOISE WHEN I PRESSED ON THE BRAKES............MADE AN APPOINTMENT FOR SAME DAY. WAS TOLD THEY WOULD HAVE TO REMOVE WHEELS. AFTER CLEANING ALL, I WAS OFF AND FEELING GOOD ABOUT THE ENTIRE VISIT !!!

Sheri

Nov 26, 2013

All the service people are friendly and helpful. The sales staff are great!The buying process is great and I got the exact car I wanted for the first time!

Elizabeth

Nov 25, 2013

Even when I misunderstand a procedure such as having to ask for my Club car wash as apposed to the receiving the routine car wash that comes with service they worked with me so I did not feel like such a dummy.

Alice

Nov 24, 2013

Everyone is friendly, knowledgeable and not pushy salesmen at all. This is my second Kia and I'm sure there will be a third. The repair shop is awsome!!

Billy

Nov 24, 2013

I waited on my vehicle and the time spent in the waiting room was very nice and time flew by.very prompt service and it was a thorough job, car was well taken care of and washed for me when I was ready to leave.

Julie

Nov 24, 2013

Friendly, communication, knowledge and overall amazing! I love how quickly you are approached when you pull in for service and how friendly the employees are there. I have recommended them to many others!

Gary

Nov 23, 2013

Benjamin in sales and Rachel in service are awesome to deal with. I had been in touch with Benjamin for about 6 months prior to buying my new Kia. He assisted me in doing the research on the vehicle that I wanted and couldn't have been more helpful. When I finally decided on my 2013 Optima SXL he had to locate it because of the color I wanted. He did so and had it delivered. When we purchase another new vehicle, Benjamin will definitely been our man!

Julie

Nov 23, 2013

RC responded immediately to my online inquiry. There was no pressure involved in negotiating sale price. What a breath of fresh air to be able to buy the exact vehicle I wanted & come away with a good feeling from the dealership!

Melodie

Nov 23, 2013

My sales person Stephen was very professional, friendly and knowledgable about my Kia Soul. It was a wonderful experience. Stephen really went the extra mile to make sure I was happy with my purchase. Thanks, Stephen

Robert

Nov 23, 2013

I had been there several times to look and ask questionsand even asked the salesman Stephen Partida to show me how to use my Blue tooth, which he did with a smile.Thank again .

Micah

Oct 22, 2013

It was quick and wonderful service. Very hassle free! Doug Peterson is the best service manager I have ever dealt with. He is so easy to work with & was only concerned with my satisfaction.

Patricia

Oct 17, 2013

Great customer service! He told me his name ( which I forgot already) and took great care of my car .. I had come off a graveyard shift and was tired and he explain the snacks he could get for me a Coke really help for my ride home... He also explain since I purchase the service plan I'd be bringing back to the same area.

Jennalee

Oct 15, 2013

Jason helped me, and he was very nice. He was able to answer all of my questions, and seemed to really care about my vehicle.

Leslie

Oct 2, 2013

Jeff was really amazing. Super genuine and not pushy in any way shape or form. I spent twice as much as I had originally anticipated on repairs, but I got the most of every penny. Y'all have quite an asset there in Jeff, and I hope you know that!

Janice

Oct 1, 2013

My issue was diagnosed quickly. Although I was not financially prepared to take care of the replacement of the part immediately, I was given an appointment based on my availability and the tech did a temporary fix so that my blinker will work until I can get in to have the part replaced.

Michael

Oct 1, 2013

Everyone is very friendly and I did not have to wait long for someone to help me. The free wifi and snacks help pass the time while waiting.

Not happy in Rocklin

Sep 2, 2013

We were intentionally deceived by Rodney in the new car sales department of Folsom Kia. We were contacted by Rodney through the Costco discount program. When all was said and done even after point blank asking Rodney why were paying more than the internet posted price of our car, we didn't save any money what so ever. He stared us in the face and assured us that the website was wrong. We will never do business again with this dealership and wouldn't suggest anyone going there.

Ken

Jul 23, 2013

I just got my car this past weekend and the experience was top notch from beginning to end. Their salesperson and finance manager really took an educational approach on buying a car. I had done my research but ended up with a fantastic deal. I will be going back to this dealer for service as well.

ThomasShankles

May 25, 2013

R.C. O'Neil helped me by a car again. He has helped me several times, and I have recommended him to several of my friends who have also purchased cars from him. I think the count is up to at least 8 now. He is a great guy and he gets the job done with NO pressure. The deal goes through simple and easy and the Kia cars are outstanding. I will recommend RC until the day I die....ha ha! True though.

Amador County Fans

May 23, 2013

Another awesome experience at Folsom Kia. We will keep coming back, as we did this time. Our sales representative Cameron De Coud was FANTASTIC! His sincere interest in finding us the right car, and providing a great buying experience was tremendous. Cameron made another buying experience enjoyable. Thanks Cameron, Mike, and Folsom Kia staff.

Thomas B

May 23, 2013

RC O'Neil sold me another car! I also refer him to all my friends.

lcm1950

Mar 18, 2013

This was a wonderful experience in everyway and RC O'Neil was a true professional!!! We were a little indecisive and RC spent time helping us in everyway possible, right up to the very end, as we drove away, he waived goodbye. I loved the way he guided us without pressuring us for a sale, just to make the sale. I felt that he listened to us and gave us the right answers we needed to make the right decision for our needs. He has already followed-up on the sale with a phone call to us. At the end, RC wasn't just a salesman, he felt like a friend. My last four cars were Lexus and it was a big decision to move into a Kia. After looking at Toyota Camry and the Hyundai Sonata we just love the look and feel of the Optima EX (with all it's features vs price we felt is was to good to pass up). Optima EX just felt like the right car for us and turned out to be exactly what we had been looking for. We are very happy with decision we made, very happy with our salesman, RC and lastly we are very happy with the Folsom Lake Kia Dealership (recommended to us by Costco). Thank you so much! Linda & David Merrihew

Bobbie Brown

Mar 2, 2013

I started my car search online. I was promptly contacted via email by Benjamin Chaidez. He helped me through the process of choosing the vehicle that fit my needs and budget. My experience was the most positive car buying experience I have ever had. No pressure at all. Everyone was helpful and friendly. I highly recommend folsom lake kia and Benjamin.

JeNnCeSs

Feb 15, 2013

I started mt ar buying experience by phone... once approved I drove out there... The original price quoted to me jumped up an additional $20 plus another $300 down Its a nice car though... has all the features I could possibly want

idonthaveone

Dec 14, 2012

I went to this dealership just to test drive a Kia Sportage. From the beginning it was clear that the salesman, Victor Awanesian, was not your typical car salesman. He actually listened to what I wanted in a car. No high pressure sales. I have to say, this was one of the most satisfying car shopping experiences I've had. Needless to say I bought a new sportage for what I was willing to pay for a used one.

Satisfied Buyer

May 11, 2012

I purchased a 2012 Ford Explorer from Folsom Lake Ford and was blown away by the excellent customer service I got there. My Explorer was used and I was promised a number of little fixes that I noted when inspecting the car before I purchased. My salesman, Ernie, promised all my concerns would be addressed and we completed the deal. Not only were my concerns addressed but the quality of fixes that they made to my vehicle were superb. They return phone calls, deliver when promised and are very concerned that "my time" is not compromised. I am very pleased.

bunjiskater

Apr 1, 2012

While it was still a typical car dealership I was able to get a good deal and trade in my vehicle for a decent price. The salesmen was nice.

Melanie

Mar 1, 2012

My husband and I went to Folsom Lake Kia just to look. We left withh not one....but two Kia's! I love my new Kia Forte...in copper...people stop me whereever I go to ask me about my car...it's beautiful. My husband bought an Optima and he loves it! I traded in my Acura...and let me tell you...my Kia Forte is 10 times the car at 1/3 the price! The sales process was easy and hassle-free. I would definately recommend Folsom Lake Kia to all my friends!

Shanky

Mar 1, 2012

I bought a Kia Optima from RC O'Neil at Folsom Lake Kia. From the beginning to the end, RC and the staff gave me outstanding customer service. I enjoyed the entire process and love my new Kia. I have recommended RC and the dealership to several friends who have also purchased from RC, not only new vehicles, but also very nice used vehicles.