Used Cars for Sale at Ford of Murfreesboro in Murfreesboro, TN

Michael Gordon

Sep 15, 2016

Absolutely beautiful Service Department Customer waiting room, where you can see your vehicle being serviced in a pristine work area. A very relaxing experience overall. Because I only had the first oil change done, I did not provide a rating on quality of repairs.

Michael Linson

Sep 15, 2016

The emission pressure valve was replaced as explained. All is good!

Tim

Sep 15, 2016

Purchased a 2016 Ford Mustang GT in August from FOM's beautiful new facility. Did not have the car I wanted on the lot but they went out of their way to get exactly what I asked for. Great buying experience from a knowledgeable staff that truly put the customer first....Jason Burke and Will Hockett came through for me!

Casey Mcdaniels

Sep 14, 2016

Simply the best sales people you can find and they always look out you.

Michelle Bowman

Sep 8, 2016

Thank you Garrett! You were an amazing salesman. I will be a returning customer.

David Barina

Sep 1, 2016

Great experience. Very fast and did not have to sit around in the dealership waiting for everything to be completed.

Clayton Matthews

Aug 31, 2016

The sales representative and financial person was very help full in the sale of my new truck.

Ray Wiley

Aug 30, 2016

Overall, it was a good experience. The facility was clean and they seems organized too.

Kimberly Dykes

Aug 26, 2016

Everything was great, I loved how Kim handled my requirements, she did a great job and has kept me satisfied

William Mckay

Aug 26, 2016

Excellent, good company, all my friends.!!! This call for 50 characters is ridiculous, I was doing fine until you spoiled it by not accepting my comments and now i'm wasting time with this added comment. I was temped to just add, 1 2 3 4 5 6 7 8 9 10 etc. to fill out the 50 characters. You must not have licked what I said, so now I don't do any more surveys.... And now you want a Title, more time wasted because I could not get it to submit!

Bill Geers

Aug 24, 2016

Technicians have the necessary skill sets to complete all work successfully Good Job take pride in their work

David Dubbs

Aug 24, 2016

This dealer is a pleasure to work with best customer service I ever had all around. First sales found me a perfect car they were willing to search hundreds of dealerships for me. I was looking for a Mercedes but fell in love with the Lincoln. They got it from Texas for me. Service is great as well always bending over backwards to take care of me. Both April in sales and Kim in service are awesome to work with. Since you are willing to find me any car I want I will buy every car from you now. I appreciate good service and your dealership is the best I have ever been to. The Lincoln is a great car I appreciate the effort to get me the one I wanted.

Victor Garcia

Aug 24, 2016

I dropped in without an appointment. They took care of me right away and I was out the door in less than an hour. Great service and great people. I love the new facility.

Brian Sowders

Aug 18, 2016

2nd time I have taken my vehicle in for warranty work, only to have Ford reject the claim. Issue was clear and should have been covered, I guess customer satisfaction is not as important as it used to be

CabinetGuy

Aug 17, 2016

I noticed the engine didn't sound quite right on the way home. When I got home I checked and found the air filter cover was not screwed back down and loose. I corrected instead of returning to the dealer.

Sylvia Gerhart

Aug 17, 2016

I recommend Ford of Murfreesboro every chance I get. I would like to acknowledge an outstanding Service Advisor, Kim McMahan. Her brand of customer service is far above other dealership's advisors that I've dealt with. I can say with complete candor that, while she's not the only reason I have my Escape serviced there, she is a very large part of it. I recommend Kim for any award that Ford sponsors. She should be considered for Employee of the Year. She has my vote.

Jennifer Harris

Aug 16, 2016

Great! The staff was helpful and friendly. Would definitely recommend

Loy Forsythe

Aug 16, 2016

Roush warranty service was provided here. Very happy with the service. Would recommend. The dealership has been under construction for a very long time. Looks like they are doing they best they can. Thanks!

Edward Campbell

Aug 12, 2016

We were purchasing a car for our 16 year old daughter and our salesperson John "Chico" Marable did an exceptional job. He included her in the conversation, took his time and showed her several vehicles, and treated her like an adult. It was refreshing to work with a salesperson who took the time to listen and worked hard to help us make the right decision for us.

Jeffrey Jensen

Aug 12, 2016

I really appreciate Billy Remington in the service center. He takes great care to make sure that I am always taken care of! I just really cannot brag on his service too much!

Olin Valentine

Aug 11, 2016

Excellent service and great new facility! I recommend this dealer above all.

Ron Edwards

Aug 9, 2016

great. Advised about condition of tire and added air.

Tommy Albritton

Aug 8, 2016

We had a oil drain plug that that is a dealer only part. The crew went above and beyond to replace at no additional cost to us as the customers! Wow where else can a business be found these days. I will continue to do business with Ford of Murfreesboro and Quick Lanes!

Jeremy Patrick

Jul 29, 2016

Your service department got us in the next day and told us it would take about an hour. Couldn't be happier with your service. We were in and out in right at an hour. Thank you!

Kat73

Jul 28, 2016

The woman we had to deal with working in the service department was incredibly rude, from the moment we walked in the door 6+ months ago (back-ordered recall part) until we picked our car up today. When you spend that much money on something, you certainly should not be treated as an inconvenience.

Dolphus Murdock

Jul 25, 2016

Appointment at 2:00 right in serviced and right our great service. Enjoyed looking the new place over. Thanks Lee

Melvin Lance

Jul 20, 2016

Service was quick and on time. Coffee was good. Music was a little loud for reading.

Franceway Stratton

Jul 19, 2016

I find Ford of Murfreesboro to be very courteous and fast. I was in and out in less than an hour, and I used their free WIFI to get some work done while I waited. Thanks for your great service.

Terry Neal

Jul 19, 2016

Tried to talk about other issues I had with the car but the appointment was for replace air bag and that's all I received. Overall it was a good experience.

Diamond

Jul 18, 2016

I was very satisfied with my service the sales rep that helped me was very nice and kind and he took the time out to help me to find what I believe to be my dream car was everytime I come to Ford of Murfreesboro I always feel like am at home . Thanks Michael.B and Ford of Murfreesboro

JAMES CARTER

Jul 18, 2016

ON MY VISIT TO YOUR NEW FACULTY I WAS IMPRESSED WITH THE WHOLE EXPERIENCE. EVERYONE WAS REALLY NICE ESPECIALLY THE SALES PERSON CRISTA BRITTAIN. HAVE NOT MADE MY MIND UP YET.

Netra Spears

Jul 18, 2016

Salesman Jontamion Forrest is awesome! He excels in every category! Looking for a car can be overwhelming Me. Forrest takes all the burden off and makes it quite fun as well.... At the end you end up what you are looking and more... He is great assest to the Ford company

Big Art

Jul 18, 2016

This a beautiful dealership!!! They make u feel like ur family. My sales person Mike Brunson was very intelligent about handling my need for what I was looking for in a car. I will always come back here to buy my next car. And u have one xxxx of a sales person in Mike. If I was the owner he would be getting a promotion or raise , that's how much that young man meant to me an my family!!!

Teniedria Burke

Jul 18, 2016

This advisor is not only very unprofessional but very disrespectful. He used profanity while at work in front of other Ford of Murfreesboro employees and even after pleading for him not to continue to disrespect me he continued to do so

Teena Hunt

Jul 17, 2016

Service was excellent, as usual! The staff is prompt and efficient.

Amy J

Jul 14, 2016

Kim was my assigned service rep and she was great! I dropped my Vehicle off at 2 PM and received a call at 4:30 PM to come pick up. She advised of me of closing time and the next days hours which was super helpful! Emily helped me when I came in and she took me back to the cashier. Great service and the car is in tip top shape. I will definitely be back for my next service soon.

Diana Hernandez

Jul 14, 2016

My experience with Ford of Murfreesboro Service Department as always the best. They always take care of any concerns that I have and give the best service ever. My Escape was on time when they told me when it was going to be ready and Kim always kept me updated with my service work. Would recommend Ford of Murfreesboro Service and Sales and Collision to everyone I see.

Yousef Al-ansari

Jul 14, 2016

Great Job. On time and ready to go. Thank you. Happy with my car.

Michael Ellis

Jul 13, 2016

y'all did a great job as always. coming back next to get a bug sheild installed.

Ron Hibdon

Jul 13, 2016

Car was diagnosed in a timely manner. Staff was very friendly and helpful. Shuttle service is nice to have.

Leann Elrod

Jul 12, 2016

I have had a good experience with the ford dealership but not with the service department. Most of the people are very rude and make you feel like you are a bother This time I got Emily and she was the best She was very knowledgeable and did exactly what she said she was going to do. She has definitely given me a different outlook on the place

Tyler Perry

Jul 9, 2016

Staff was really helpful. They were able to service my truck in the same day without an appointment.

Ramona Taylor

Jul 5, 2016

This was just a routine oil change. Everything went smoothly.

Roger Patel

Jul 5, 2016

Kayla waso absolutely the best! I brought my truck in for an oil change at last minute as I had a last minute out of town trip scheduled and she was able to squeeze me in for the oil change. I've been there before and never got the same service as usually people would just wait around and not even acknowledge you. This time around Kayla came right out of office and asked "hi, what can we help you with?" Thanks Kayla for the awesome experience.

Scott Davis

Jul 5, 2016

Kayla is always a pleasure to have as a service advisor. She keeps me informed as to the progress of the services being performed. She gives great advise on the services needed and recommended as well as the services required to maintain the integrity of my vehicles. I purposely ask for Kayla when I schedule my service and if she's out, I wait until she returns, that's how much I enjoy her being the service advisor for me. On another note, I drive an extra 30 minutes just to have my vehicle serviced at FOM, even though I live closer to another dealership.

Yohannes Woldeyes

Jul 5, 2016

The service is great . The associates are very awesome . Emily helps me a lot . I really appreciated her ... Thank you !!!

Darlene Thomas

Jul 4, 2016

The staff was professional, and got our car done faster than we expected.

Kathleen Wayman

Jul 3, 2016

I traded in my Ford edge 2013 for a ford edge 2016 I was very particular about the color and sunroof! The dealership found my car in Alabama with more options and I love it very much. My salesman Mike and finance man Will we're very courteous and helpful going above and beyond

Arnold Smith

Jun 30, 2016

2016 Ford F150 XL. Traded in a 2014 Ford Mustang convertible. Did not get what I wanted to trade in on the Mustang due to a recall. Too many trips back-and-forth with the sales manager negotiating.

Gary Smith

Jun 30, 2016

Dominic is always treating me with the upmost respect and friendly service.

Jeff Davidson

Jun 28, 2016

Excellent Service. Kim McMahan was friendly, helpful and very knowledgeable.

Jeffrey Travers

Jun 27, 2016

Gary (I believe his last name is Smith) did an excellent job in reviewing the details leading up to the purchase of the vehicle. Any options available that we might want or hadn't considered, the details of the pricing, making sure we were getting the financing terms we wanted... he covered it all. He was very friendly and did not throttle on extra undue pressure (like a stereotypical car salesperson would). It's a huge purchase, and he took the time to make sure we understood the details and how they would effect the price of the car... well done and appreciated.We originally had an appointment with Chico, who had an unexpected visit from another customer, and thus couldn't meet us up front (Gary did). But he still took the time, once he came available, to go over additional orientation info for our new car after we'd finalized the purchase, as well as took personal ownership, making himself available in the future for additional needs or questions. Very much appreciated as well.Great job for Gary and Chico. If I had an opportunity for the dealership it would be for the gentleman who assisted us with the final paperwork. He was overly persistent in trying to sell us the vehicle coating (perma plate). In this case it actually worked out for the best (I had been declining it as unneeded, but larer realized that we're moving to a state where salt is going to be kicked up everywhere in winter, and we needed it after all), but had we really not needed it and he persisted further, we might have changed our minds on our car purchase. In all other aspects though, that gentleman did a very good job in helping us get the paperwork done for our car and covering our remaining questions.The perma plate pressure really was the only negative thing with the whole process, and we overall had a great experience with our car purchase and would recommend Ford of Murfreesboro to others. Again thanks to Gary and Chico for making it as easy and stress free as buying a car can be, and thanks for listening to my feedback.

Perry

Jun 27, 2016

Staff is always courteous and attentive. They take care of my 2013 Ford Taurus like it was their own. Good stuff!!!

Misty Forkum

Jun 26, 2016

I have had this same problem for a couple of years now and had seen other places to try to identify the problem. It was a problem that got louder as the temperature outside got hotter. Because of this I had had no identification of the problem, just a good guess. When I brought it back to the place I bought it, it was given a diagnostic test the same day and within hours the problem was identified and fixed. I am VERY, VERY satisfied!

Kenneth Corwin

Jun 25, 2016

I came in for a routine service and was very surprised when I was told they had repaired a tire puncture and that there was no charge for the repair.

Herschell Whitlock

Jun 24, 2016

Kim took very good care of me. The chairs in the waiting area are very uncomfortable, but I am sure new ones will be in the new building.

Julie Bush

Jun 23, 2016

Great service! They completed the service as expected!

Lester Levi

Jun 22, 2016

For several years now I have been a regular. I will see you again. Thanks for the courteous care.

Pamela Garcia

Jun 22, 2016

My experience has been wonderful every time I've been at Ford of Murfreesboro.

Gwen Hamilton

Jun 21, 2016

Kayla did very well. I was taking a long trip and she ensured everything was good and safe. However the management did not tell me about the trouble with Marquis' that requires axle work. I do not appreciate that I was not informed or advised to have this problem addressed, and know of other owners who have had the same issue with you.

Thomas Mcconnell

Jun 21, 2016

I bought my truck at the Murfreesboro Ford dealership in 2001, and have always had it serviced at Quicklane,with the exception of a couple of oil changes, and service to the clutch and drive belt at the dealer service department. I have always received friendly, helpful service and advice from the staff. And the work has always been to my satisfaction. Keep up the good work.

Toby Gambill

Jun 21, 2016

They did a great job changing my oil. Got me in and out quickly.

Cherie Sulzer

Jun 20, 2016

Everyone is always eager to helpGreat people work at this site

Cheryl Whitfield

Jun 20, 2016

The service was awesome. I need transportation to my home and work while my car was in the shop over night. A car was provided by Ford. It didn't cost me anything! I was so grateful for this service. My car is running beautifully! Thanks for great service and wonder hospitality.Cheryl Whitfield

Terrence Smith

Jun 20, 2016

each time is a great experience. I really love this place and the great customer services

Tom Knight

Jun 18, 2016

The staff is very knowledgeable about products and services, service was done on time as scheduled and in a timely manner. Will continue to use ford or Murfreesboro for all my service needs.

Albert Parkes

Jun 17, 2016

With 112,000 miles, I expected my Lincoln to need more work; however, the service writer did an honest job, and I got off light. I am happy with both the dealership service department and my car.

Brian Breece

Jun 16, 2016

It was a pleasure dealing with your staff. They were very helpful.

Debbie Mullins

Jun 13, 2016

When I bought my car the owner went beyond what he needed to do to make me happy. This made a good impression and is the reason I decided to always return for service. Service Dept is great. Kayla is the best!

Tracey Bratcher

Jun 13, 2016

We have purchased five vehicles from Ford of Murfreesboro. They have always gone above and beyond to make sure that our experience was a good one and that we are completely satisfied. I have recommended them many times and will continue to do so.

Don Smith

Jun 11, 2016

very good 100% always helpful getting me in and out on a timely matter

James Wolke

Jun 8, 2016

Kim McMahan made sure the repairs and service ( Maintenance ) was done as quoted. Kim kept me updated on repairs and worked that was needed.

Victor Garcia

Jun 8, 2016

Kayla Knight was awesome. She took care of us and delivered as promised. Service technician was awesome too. Very thoughtful and polite.

Mary Hamilton

Jun 2, 2016

This was my 3rd vehicle purchase from Ford of Murfreesboro, so obviously they're doing something right!! Sales people are knowledgeable, friendly and courteous! My 1st purchase was a 2003 Ford Explorer Sport Track and I kept it until last year when I got my F-150. Gave my Sport Track to my stepson and it's still going strong with over 250,000 miles - so obviously Ford makes a great vehicle - never had any problems with it!!! Give them a try - you won't regret it!!!!

Melissa Maggi

May 31, 2016

Alex was very helpful and kind when I my car was towed in.

Lawrence Wisniewski

May 30, 2016

Was solid, after a lil negotiation, Jayme Dillon came thru again for me, purchased a Roush F-150 2 years ago. We both were happy with the deal

Wanetta Scott

May 27, 2016

It was fast, friendly and easy. James in the service Dept was awesome.

Angela Binford

May 20, 2016

I purchased a 2016 Escape, I love the vehicle. The staff and my sales person was very helpful and worked with me to get me into the vehicle I wanted. I didn't use the restroom, but my son said the restroom needed to be more tidy, but it was late in the day.

Nelson Armstrong

May 20, 2016

Your staff was very friendly and informative. I had several questions about my new F-150, since this was its first service. They answered all my questions, and got me out in short tine. Good job!

Craig Butler

May 18, 2016

Enjoyed working with Chico. We got the car my wife wanted at a great deal.

Mohammad Qasem

May 18, 2016

I had a issue and I did a drive in with no appointment and I was taken care of the same day very happy.

Larry Arnold

May 13, 2016

Very helpful! Proactive in solving issues. Kim is awesome! Look forward to new facility.

William Ward

May 11, 2016

Service adviser very professional and knowledgeable

Kevin Sinclair

May 4, 2016

Jaime was great. Was not impressed that it took what it took to get there and very displeased with the dealership in NM over the purchase of the Roush. But thank you to the team for stepping up and getting this done

James Brown

May 3, 2016

My service experience was excellent. The staff was very helpful and courteous.

Michael Hoyne

May 2, 2016

Gary Smith gave me a great deal on my trade towards a new Fusion. Thanks!

Tim Thomas

Apr 29, 2016

Great Service Department and the Lady I had was very, very great. She explained everything very, very well and made sure I was ok with everything that was done.

P. Callahan

Apr 11, 2016

I recently purchased a 2015 Ford Escape from Ford of Murfreesboro. It was such a pleasant experience. Ryan Greatrex and Julia McClure made the process smooth and fast. They were knowledgeable about the vehicles, understood my wants and needs, and delivered! I'm very happy with the results! I will definitely do business with them again.

Dr Eric Ross

Mar 18, 2016

We bought a new car last week and Zack/Gavin were are Sales Associates. The dealership stayed open beyond their normal hours of operation to accommodate our work schedules. The Finance Team (Chris) went above our expectations to find any options for the lowest A.P.R. The Sales Managers (Antwon & Art) made contacts to various lenders to help as well as dealing with our personal Credit Union. I recommend this dealership as I am a business critic and analyze Quality Service which this place exceeded... Dr. Ross

AL TO TN

Mar 16, 2016

Didn't not plan to buy a car when I went in, but I was offered a great deal I couldn't pass up! I am happy with my purchase!

KellyL

Mar 16, 2016

I had the opportunity to drive a new Ford Escape for the fundraiser. The representatives helping with the fundraiser were professional and friendly. It was a pleasant experience and will factor into my decision when I am ready to buy my next vehicle.

Niana Fox

Mar 15, 2016

The service department was very helpful and efficient.

Steve

Mar 15, 2016

Had the car my wife wanted and buying process was easy. Very friendly and helpful folks. Will return to visit when the new building is complete.

Justin Hall

Mar 14, 2016

Ford of Murfreesboro has an EXCELLENT staff and an even better product. I couldn't be happier with my 2016 Stang and trust me, it's a real head turner. Go take a test drive today, you will NOT be disappointed. If there are ever any problems at all they go ABOVE AND BEYOND to make sure that you are taken care of.

Teacher

Mar 13, 2016

I attended a test drive event as a fundraiser for my school. I was very impressed with the friendliness and helpfulness of the Ford staff, and my test drive far exceeded my expectations. More than that, I love that they were so willing to help out our school! They are definitely a great part of our community.

Ann

Mar 12, 2016

Ford of Murfreesboro was conducting test drives at Stewarts Creek High School as a fundraiser for the track team. The experience was easy and fun. I test drove a Fusion, and I would buy one if I were in the market for a vehicle now.

CityGuy

Jan 25, 2016

This place is excellent! The owner is very hands on and helped make sure I got the car I wanted. Thank you!

Tammy A

Jan 12, 2016

I am very pleased with my experience at Ford of Murfreesboro. Salesman made sure I had the color I wanted and went above and beyond to make sure I was happy with the vehicle. Thank you guys! I love my 2016 Ford Escape.

Timothy Morrell

Jan 10, 2016

Service Staff was extremely friendly and work was done quickly.

CYFENTON

Jan 7, 2016

I was looking for a particular vehicle (a new base model Ford Fiesta S Hatchback with a manual transmission). I called the dealership and asked about it. They reported that they had that exact car, so I scheduled an appointment to come and drive it the following day. I showed up on the lot (having travelled from 40 minutes away) and the salesman told me that they didn't have a base model and had never had one, but did have the ST with the manual transmission (which is 6k more and loaded). I drove that vehicle, which was nice. I told the salesman that I wanted the S not the ST. He said - let me see what we can do and invited me and my teenage son into the showroom. At this point, the salesman and manager put on the pressure, even to the point of turning my teenage son into the conversation "Don't you really want the fancier car" and telling me literally "The S model is a dumb choice given your option to buy the ST at this price". Seriously? They just called me stupid in front of my teenager. They made NO EFFORT to find the vehicle I wanted at another dealer. It was a complete waste of my time and 80 miles out of my way!! We have a Ford dealer near me that has an ST on the lot. I didn't want that car!!!The only good thing was the lesson that it taught my teenager. "Dad", he said, "Is that why everyone thinks that car salesmen are all slimy?" Yes indeed! From the other reviews, looks like my experience was not unique!I left and went same day to the another dealer to drive the competitor Hyundai Accent. Similar story - They did not have the base model either, but found one in the region they could transfer. And most importantly - treated me with respect and courtesy. I purchased the vehicle from them that evening and took it home 2 days later. We are very happy with it and I have purchased several more vehicles from that competitor.

Cristian Geist

Jan 6, 2016

I honestly was not expecting that quick of response to my concern. Tamara was great and as I mentioned before I thought everyone there is very friendly and I do see everyone is very customer oriented. I will definitely recommend you. Thank you.

Deborah Tramel

Jan 6, 2016

They were so helpful! I drive 45 minutes to work in Murfreesboro everyday and my car started making a crazy noise on the way to work. I called them just praying they would be able to fix it that day. They were so friendly and helpful. They had a full schedule but worked mine in that day, they carried me to and from work, and the bill was very reasonable! I'll be returning for all my service needs

Randall Morris

Jan 6, 2016

Scott was very friendly and did a great job getting my car in and out.

Michael Brunson

Jan 5, 2016

Great vehicle service was outstanding will definitely come back

Micheal White

Jan 5, 2016

Each time we go to the Murfreesboro location; we are assisted by Kayla with extraordinary service. We will continue to go to Kayla and expecially FORD because of the care and reasonable quotes on items.

Russell Amos

Jan 5, 2016

Longer then expected on getting me in and out. The tech. that worked on my car, talk a lot to his co-worker which delayed on the time I could have been in and out. Over all good job.

Danny Allen

Jan 4, 2016

Very impressed with the service I received on this occasion. Was kept informed of what was taking place in a timely manner. My vehicle was delivered back to me when it was promised with all the maintenance performed. Good Job.

Edward Clark

Dec 31, 2015

I purchased a 2016 F350 from Chico. It is always a pleasure doing business with him. He works hard to find the vehicle that you are looking for. Chuck also find the quickest and most accommodating way to get your vehicle to you in a timely manner. Will was very laid back and very helpful when I got to the financial department.All around good buying experience, which is why I keep coming back.

Horace Oakley

Dec 31, 2015

Gary is a true professional, excellent, super nice, didnt seem like he was out to get you like some salesmen do. It couldnt have gone smoother and he also did everything he could to make sure i got to take the truck home

Kyle Oakley

Dec 31, 2015

Just so happen to be driving through murfreesboro looking for my future truck to run my landscaping business with and Gary walked up to me while i was driving through the lot. Told him what I wanted and he said he would call me. Yall had just so happen to have exactly what i was looking for that was supposed to go to auction and it just so happen to still be there. i couldnt be more happy. Upon driving the truck home the previous owner has every maintenance record ever done to the truck so that helped me out a little with worrying about it being a 6.0.. the truck has been so well taken care of an i couldnt have found a better truck at a better place to buy it. Thank you

Terry Marks

Dec 31, 2015

I have owned both Ford and Chevy vehicles, new and used. I have never had an issue with getting my vehicles serviced or getting warranty work done. Staff and employees are knowledgeable, courteous and go the extra mile to make sure you're a happy customer.

Harold Dinwiddie

Dec 30, 2015

Had a 2pm appointment but had to wait approximately 20 min. to get in, otherwise everything went ok. Oil change and tire rotation, the works.

Israel Serrano

Dec 30, 2015

Gary was very helpful in advising us on selecting a car that would suit our needs and budget. We selected a 2016 Ford Escape. Everyone involved in the purchase was amiable and helpful. We felt comfortable working with them. Even people not involved with our purchase were very friendly.We are very happy riding in our new car!Thank you very much to all.

Johnathan Bancroft

Dec 30, 2015

Honestly, a perfect experience. I was treated like a family member. Emily Reynolds is my service advisor and she is by far the best. She is extremely knowledgeable, calming, and confident. She took the extra time to reassure me and seemed to really care about me and my 2013 Roush Mustang. I can testify that she did everything and more to make my experience perfect. I can't say enough about her going the extra mile. George, the manager there is awesome as well. You can tell that he truly cares about his customers and he hires a great staff. Both Emily and George are absolute class acts. I now consider them friends. Thank you so much for everything. If consumers are looking for a great vehicle and exceptional service go to Ford of Murfreesboro and see for yourself. You will have the same experience as me.

Julia Stinson

Dec 30, 2015

I can honestly say I have alway had a great experience here. I have own different makes and brand of cars and trucks, but I do not receive the same type of service. And it does make a difference.

Sally Braden

Dec 30, 2015

I purchased a 2016 Ruby Red Ford Escape on Sunday 12-27-2015 from April. She was great. Very helpful and accommodating. I am totally in love with my new ride.

Ed Campbell

Dec 29, 2015

I truly appreciated the quick and professional service I received at your quick lane. Your staff exceeded my expectations by completing the work on my car in under 30 minutes.

Jeff Hampton

Dec 29, 2015

Polite and professional service department kept us well informed on the status of our Ford Escape while trouble shooting brake issues.

Johnathan "JB" Bancroft

Dec 28, 2015

Honestly, a perfect experience. I was treated like a family member. Emily Reynolds is my service advisor and she is by far the best. She is extremely knowledgeable, calming, and confident. She took the extra time to reassure me and seemed to really care about me and my 2013 Roush Mustang. I can testify that she did everything and more to make my experience perfect. I can't say enough about her going the extra mile. George, the manager there is awesome as well. You can tell that he truly cares about his customers and he hires a great staff. Both Emily and George are absolute class acts. I now consider them friends. Thank you so much for everything. If consumers are looking for a great vehicle and exceptional service go to Ford of Murfreesboro and see for yourself. You will have the same experience as me.

Rebecca Lashbrook

Dec 28, 2015

My Ford Explorer required regular maintenance and to address recall issues. Emily greeted me immediately upon my arrival. The service issues required about 2 hours of work. Emily remained engaging, and she kept me apprised of the time schedule, without being overbearing. All the time, she appeared to be providing the same level of service to her other clientele.

Cynthia Crump

Dec 26, 2015

I purchased a 2016 Ford Escape. My experience was very comfortable and stress free. The employees were very courteous and helpful. Ryan and Julia were very helpful in explaining the paperwork process and the operation of my new vehicle. Looking forward to the new relationships formed with the dealership.

Mark

Dec 25, 2015

I always have a good experience with the service department. Everyone is always friendly and pleasant. Kim has always been very helpful and and knowledgeable.

Sara Ramsey

Dec 25, 2015

Waited awhile for someone to acknowledge me when I walked in even though 3 different associates looked right at me and walked by. Other than that, service was good.

Sonia Howard

Dec 24, 2015

Fast friendly service! kim did an excellent job! Great job!

William Abraham

Dec 24, 2015

Appt. was handled as scheduled. I was told it would take about an hour so I went across the street for breakfast to pass time. When I returned the service on my Fusion was complete. The staff was very helpful and I am happy to be a customer of Ford of Murfreesboro. The Fusion is my famalies 4th Ford purchase and we are very satisfied with the vehicles purchased and service we receive.

Jerry

Dec 22, 2015

Very fast and efficient. Verified work and they did a great job.A lot of construction going on in area.

Matthew Odonnell

Dec 22, 2015

Ryan was great to work with throughout the entire process. He was extremely professional and did everything he said he would do in the timeframe he said it would done. As a car buyer, I could not have asked for anything more.

Noble Taylor

Dec 22, 2015

To date, I've purchased two cars and my wife has purchased one. We're in! Thanks

Ronnie Walker

Dec 22, 2015

Received good fast service. Kayla was very helpful in the service dept.

David

Dec 14, 2015

Great sales staff at this dealer. No pressure sales and these guys work to get you the best deal and financing available. Totally relaxed atmosphere and they focus on the customers needs and work to get you the vehicle you need. I was shopping for a used truck and when the salesman showed me the savings of buying a new truck with full warranty and the thousands of dollars saved in comparison to the used trucks that were available, well I then knew there was no need to look any further and that I had come to right place to purchase a new ford F-150.

Hayden Scott

Oct 27, 2015

Very Friendly staff. They went out of their way to make sure they got me the best deal possible. I love my new ford and wouldn't think of buying it anywhere else. I honestly felt like I was dealing with family.

Louis

Aug 21, 2015

Taken car in again which is the 6th time for the same problem!! Only to hear that it may be sometime in September to have someone look at the vehicle. My conversation with Ford Corporate stated the same level of frustration they have with this group at Ford of Murfreesboro. We would feel better if they would just fix the car or tell us that they don't have a clue what to do. In turn, direct us to another dealership that is competent. Ford is proving to be "Fix Or Repair Daily"!!!

Nutter1

Aug 17, 2015

Had the best experience buying a new vehicle Jennifer Hughes salesperson was the best person to deal great customer service willing to go the extra miles to help with paperwork and just a great person to work with ford of Murfreesboro should be please to have this person on there staff

Louis

Aug 4, 2015

worst customer service we dealt with. Would not buy from them ever and this experience would extend to a Ford product. My daughter's first purchase and continued problems with a clutch that has been in their shop 4+ times with same response of clutch recall and on back order. Replaced the clutch and same problem...apparently not the "new and improved" clutch to solve the issue. Last night car would not get above 25mph on I-24 from Nashville to Murfreesboro. Very nerve racking for my daughter trying to get home! Took to FoB next morning with same excuse and told not an issue/safe to drive! Are you kidding me???? This is my daughter's first purchase and we are heartbroken over this entire experience for her. This Ford of Murfreesboro group does not care!!! Only care about the sale and will dismiss you when a problem occurs. If i could give them 5 negative stars i would.. DO NOT BUY FROM THIS DEALERSHIP if you expect service after the sale and people that care about customers.

Crissy S

May 21, 2015

Ford of Murfreesboro treated me better than all of the lots I visited. I was truly impressed with the dedication to helping me find exactly what I wanted and all the quick response I received from the team. As a woman, it is a daunting task to buy a new car. This purchase was for my personal vehicle and most salesmen I encountered at other car dealers wouldn't even talk to me-only my husband. Ford never treated me like a "girl." That speaks volumes to their customer service policy. I'm in love with my new car and I have Ford of Murfreesboro to thank! Ryan Greatrex, Julia McClure, Garrett Mayfield, and of course, David Lee, really all went above and beyond my expectations! Thank you all.

Asianguy89

May 10, 2015

Ordered the ambient kit for my 2013 fusion se. Was told it was one price then the next was told a different price. I work Monday-Friday 8-5 and the only time I had to get it done was on the weekend.They don't have a mechanic who can work on it on the weekend so I had to do it on the weekday. It's extremely inconvenient, but they provided me a rental car so that I could go to work.They were very nice, but they could maybe try to accommodate the customer a little bit more with their hours.Unfortunately most people work the same shift as I do, so that would be my only complaint. All in all, they were helpful and apologetic, I would recommend this place.

Disappointed in West Tennessee

Apr 23, 2015

I drove from over two hours away to purchase a Ford Certified 2013 Mustang GT on Jan 31st, 2013. I had it one week and it went to the local dealer for a vibration problem. I have requested a buy back from Ford due to them still not having it fixed 72 days later. In that time, I have spoken to Chico in sales, Terry Kidd that is the used car manager, Kayla in service, and Will and Steve in finance for various issues in the process, most recently dealing with refunding my aftermarket warranty purchased at the same time as the vehicle. Each of these people talked a big game, but the only one who has done exactly what he said he would was Chico. The rest of these folks have flat out refused to call me back or honor doing what they said they would do. I would never do business with this dealership again as they will bend over backwards for the sale, but treat you like you have a communicable disease when you need a problem addressed after the sale.

Chris

Apr 20, 2015

David Tibbs and Will in finance will tell you anything to sale a car. With 12,000 customers of mine served annually the word is getting out, I cant even get a manager to return my call, but I get sent a box of cookies my kids wont even eat? Very unsatisfied, never again will I return to this dealership as I doubt I would even get a proper oil change since I got a negative mark on my credit for them not holding up their side of the contract.

David Frost

Apr 10, 2015

I may not have been the biggest spender there the day I bought my vehicle, but I was certainly treated like I was. They listened to my wants and concerns and did their best to find what I was looking for in form, function and price range. I was very impressed. I don't buy vehicles often, but you can bet when I buy my next one, they will be the place I visit.

JC and Pat Young

Apr 9, 2015

Jennifer Hughes was a remarkable sales rep! She made us feel welcome and was patient with us at every point in the visit. She, as well as Joe Blevins and Steve Wilson, were such a "winning combination". They truly worked as a team to make our visit pleasant and done in an orderly fashion. These people know their product and how to "fit" the right vehicle to the right owner. Their knowledge and personable attitudes made the process a pleasure. This is our second new vehicle this year and we recommend Ford of Murfreesboro to all our friends and family!! We will definitely keep coming back! Keep-up the good work, folks....don't change a thing!! JC and Pat Young, McMinnville, TN (proud owners of 2015 F-150 Crew Cab and 2015 Explorer XLT)

Gary

Apr 5, 2015

We have purchased several cars over the years at Ford of Murfreesboro. The reason we come back time and time again is because of the friends we've made over the years like Charles Bobo and Chico Marable. They are furthest thing from a pushy salesman. They honestly and earnestly help you figure out which vehicle is best for you and help you find a way to make it work. Our family has purchased at least 5 vehicles from this dealership and will buy our next from them too. We recommend them to anyone looking to make a vehicle purchase because we know you won't be disappointed. They will treat you so many ways, you are bound to like one of them. They are like having friends and family at the dealership. These are really good people!

Kayla Rhodes

Apr 3, 2015

My daughter just bought her first car at Ford of Murfreesboro. Everything went smoothly, and she got exactly what she wanted at a great price. Thanks to everyone for making this a stress free process.

PhilH.

Apr 2, 2015

Excellent buying experience! I highly recommend Charles Bobo Sales Consultant when looking for a New Ford auto! I was treated fairly and honestly during my purchase. A great car at a great value! Special thanks to Antwan Davis Sales Manager for a Great Deal on my 2015 Ford Fusion!

Becky J

Mar 28, 2015

My second truck, but won't buy another one, I have sent friends to this dealership in the past but I don't think I will anymore

Russell Burnett

Mar 25, 2015

this is my family 5th vehicle from this dealer ship and all of the experiences have been excellent

Jennifer

Mar 23, 2015

I had a great buying experience at Ford of Mboro. It was fast and they answered all my questions. I was shopping for a used car but they were able to help me finance a brand new car. Thanks guys!!!!

Tiffany

Mar 23, 2015

I would recommend anyone who is looking for a vehicle to contact Boyce Poston. He is calm and will not pressure you into making a emotional decision about your purchase. If you are looking to a smooth, stress free experience contact Boyce Poston.

Sean Burk

Mar 21, 2015

Boyce found me exactly what I was looking for in a used four wheel drive ecoboost F-150. he made my decision easy. I would definitely recommend him and the ford of Murfreesboro team.

Bill from the Boro.

Mar 16, 2015

Bought my first 2014 F 150 Tuscany from Jayme and Michael at Ford of Murfreesboro. They were a pleasure to do business with, and I was very pleased with the overall experience. Jayme went out of his way to make sure I was satisfied with the truck, and even went to my house with the truck to make sure it fit in the garage. Since I picked it up in the rain, he told me to come back on a sunny day for a detail job. I would recommend this dealership to anyone interested in a new or used car purchase. Thanks for all your help, I love the new truck.

LOGuin

Mar 12, 2015

We were looking to purchase a truck and our work schedules are very hectic. I viewed the vehicle online and after setting up an appointment with Antwan Davis I went to M'boro to drive the vehicle. I was up front with Antwan about how much we would pay for the vehicle and also about my tight schedule. He had the vehicle waiting for a test drive when I arrived. Once the test drive was complete he answered my questions and I called my Credit Union right away to get the financing set up. Ford of Murfreesboro does have financing options available however there was no problem with me using my Credit Union. I made a call, they faxed over the needed paperwork and they were great to let my husband come and pick the truck up the next morning due to our work schedules. I highly recommend Ford of Murfreesboro and I highly recommend Antwan Davis, if you call and he is not in leave a message for him...it is worth the wait because his customer service is fantastic!

Schmidtd

Mar 9, 2015

I recently traded my 2013 Ford Escape in for a 2015 Escape. From the time I arrived at the dealership till The transaction was completed, I was treated with courtesy and respect. I have never had an easier time buying a new car, the salesman Charles, the Sales Manager, and the Finance Manager where all extremely helpful in completing the transaction. Thanks to all who made this possible, especially Charles who understood what I wanted and strived to make it happen.

Dede Siverly, co purchaser of F 150.

Mar 3, 2015

The buying experience with Westley Martinez was very positive. Mr. Martinez found the exact vehicle requested. His no pressure sales technique was pleasant and refreshing. I would highly recommend Wesley and the Ford or Murfreesboro team to anyone interested in purchasing a vehicle. Sincerely, D. Siverly

Kim Copeland

Feb 28, 2015

I would like to thank all at Ford of Murfreesboro and especially Jayme Dillon for making the purchase of my daughter's new car an easy and convenient experience. I appreciate all the time and effort Jayme put into making sure we were satisfied and comfortable with the entire process. We appreciate his patience and knowledge in explaining all of the features the car had to offer. I will certainly recommend him and the dealership for any car purchases. Thanks!

Happy Happy Happy

Feb 18, 2015

On Friday Louis helped my daughter with her 1st vehicle purchase. There was no pressure and he made sure she was comfortable with the vehicle,terms,etc. I was so impressed that my husband and I came back the next Day (Valentines) and purchased a new F150. I received the same detail to attention that my daughter did. This was our family's first experience with Ford of Murfreesboro and they have won us over!! It was an AWESOME experience.

Grandparents to 14

Feb 15, 2015

We moved to Murfreesboro in 2009 from OH, driving a new 2009 Escape. Each time it needed servicing, we took it to Ford of Murfreesboro so, when we were ready to trade it in, that's where we went, getting a 2012 Explorer. That was a good experience so we didn't hesitate going there for another new car. Decided to go back to an Escape (our third)! Jayme Dillon was the young man who answered our inquiry on line and the one who took care of us yesterday. From the start we told him what we wanted and what our payments would have to be! He, as well as the others, took very good care of us. We would highly recommend Ford of Murfreesboro and Jayme Dillon!

LEWIS ELROD

Feb 13, 2015

I have never before owned a Ford truck and only one car (57 years ago). I stopped to look around and met Charles Bobo. We soon found that our fathers were friends and Charles knew of my father. He kindly showed me around and spent some time with me. A few days later I returned and had decided to check into a Ford further. Soon I was the owner of a great truck and I remain pleased with the truck and with the sales personnel and the dealership. I must admit that I also drooled over a Mustang in the showroom as well. I am enjoying the truck and feel I have made a new friend in Charles.

CoachTodd

Feb 10, 2015

I would first like to thank Antwon Davis for filling in for Jennifer Hughes on my new car buying experience. Jennifer was extremely kind and professional in getting me to visit the dealership to see if it was as good as she had said. Well it was. Jennifer had some personal issues she had to tend to, but Antwon stepped right into to help answer any questions that I had. He was very knowledgeable about the vehicle that I was wanting to purchase, which was a Ford Fusion. He knew the difference between the models, the SE, the Titanium, the Hybrid, ect. Jennifer had a car waiting that we had spoke about the day before. Perfect fit, right model, right color, right interior, the right price. Antwon made the experience a true pleasure. I thank you both for making this the best car buying experience that I have had.

Charles Curtiss

Feb 5, 2015

I came to your dealership looking for particular vehicle. Westley Martinez met me in the parking lot and ask he could assist me. You did not have the vehicle I was looking for in stock. Westley asked me to wait while he checked with Neil Harris about inventory at another location. Neil approached me and stated you had a 2008 F150 that I should look at before I went home. After looking at the vehicle, I purchased it and my experience was very positive. Neil and Westley were very professional in the way they handled the sale. Thanks, Charles Curtiss

Baldtubz

Feb 3, 2015

Found the car i was interested in on web site and called maid the deal over the phone and went the same week and purchased it. Will look at there dealership again on next car purchase. Only complaint was the detail shop wasn't the best in the world.

Daniel

Feb 2, 2015

I just bought a 2014 F-150 on Jan 30 2015. The buying experience was AWESOME!!! From the initial test drive to the actual purchase, every aspect was easy and felt no pressure at all. I had a ton of questions and concerns and the staff was patient and answered all of my questions. As anybody knows, car buying can be a stressful time but the staff at Ford of Murfreesboro made it great. This was my second time doing business with them in the past 4 years and each time was the same. All of my future car buying for me and my family will be with them.

Brenda and Dan

Feb 1, 2015

My husband and I had taken our 2007 Crown Victoria in for service and had talked about the possibility of trading it in for a newer vehicle. We had time to look around the lot before the sales team arrived and find a few things we were interested in. Our Service Advisor (Brad) took us over to the sales department and introduced us to Wes Martinez. Since I am looking to retire in about 5 years from the railroad I wanted something that would get me through to that time comfortably and safely. Thank you to Wes and the team at Ford of Murfreesboro, for making this car buying experience the best one ever! You really listened to what we were interested in for a vehicle and made sure we were comfortable with the purchase of our 2013 Ford Edge SEL! An extra special thank you Wes for your service to our country. We appreciate our Servicemen and women!

Jan Spaeth

Jan 30, 2015

I purchased a 2015 Deep Impact Blue Taurus with Charcoal Black Cloth interior. I love the smooth ride. I wanted a larger sedan for comfort. This is the one, Jayme Dillon was an excellent sales person. I enjoyed my experience. Thanks again for the ride. Jan Spaeth

BenP

Jan 27, 2015

We were looking for a car to replace my explorer so I started to look on line and filled out some information. We decided to go to Ford of Murfreesboro to look at our options. We called Chico Marable and he reviewed our wants and started to show us the 2015 Escapes. We Took a coupl out for a test drive and decided to discuss our options. After a couple of day we called Chico back and he again showed us the current inventory. We decided on the color and the options we wanted and Chico and Nate (his associate) walked us through the process seamlessly. I would highly recommend this organization for the purchase of your next vehicle.

Ken and Dad

Jan 27, 2015

I went with my 87 year old dad to look at a 2014 Edge.He wanted to trade in his F-150 truck ,for the Edge. I had done my homework and knew how much difference I wanted to pay on the trade in. We were met by Joe Blevins.He showed the car and let my dad test drive it. Joe was professional in every way and answered all our questions.Joe got us the deal we wanted at the price I wanted to pay. This was a great buying experience and the easiest negotiation process I can recall.I hope to do more business in the future.

Jd

Jan 23, 2015

Drove 6 hours to get here and was told we could make two different pmts for the down payment that was wrong ended up spending 4.5 hours in dealership for a deal the said would take 30 mins salesman we dept with was great managers were not great and seemed rude to us would never go back or recommend this place

Ed

Jan 21, 2015

Overall great experience. They worked with me and did not pressure me at all. David was very helpful. The one thing I really liked was they showed me all the numbers up front and not just a payment. It really helps to see what kind of deal you are really getting. I will not deal with a dealership that will only show you a payment like the VW dealership down the street. I would highly recommend this dealership. If I could give one tip it would be more information about the vehicle from the salesman.

Kim Rizzo

Jan 21, 2015

We just purchased a 2015 Ford Fusion and love it! The staff at Ford of Murfreesboro made the process so easy. Our salesman, Mike Brunson, was outstanding and worked with us to get exactly what we needed within the parameters we discussed. The entire process, including the financing, was easy and trouble-free. Thanks so much, Ford of Murfreesboro.

Keely

Jan 14, 2015

Finally purchased the Mustang GT that I have been wanting for years. I was very nervous and really dreading the thought of buying a new car but I have to say that the experience was terrific. All of the staff was great but I had the pleasure of working with Chance Baker. He answered every question that I could possibly come up with and displayed amazing customer service. I highly recommend using this dealership. They truly make buying a care easy, hassle-free and enjoyable. Thank you!

Phil and Sharri

Jan 13, 2015

We just purchased a new mustang from Ford of Murfreesboro and wish to compliment Antwone and Jennifer on their excellent customer service. Both were so nice to deal with. They were knowledgeable and answered all my questions about the vehicle and when the dealership initially didn't have the exact model with the options We were looking for, they went out of their way to find it for us and made the deal happen at a fair price. We'll definitely be back!

TMC

Jan 11, 2015

Just bought a new Ford Explorer from our friends at Ford Of Murfreesboro......and We love it! All the guys were great to work with. Austin Shewmaker is a very kind and conscientious young salesman. He really made us feel like he wanted to help us get the vehicle we wanted at a great price...and no pressure!

Johnjohn

Jan 4, 2015

More than fair for my trade in. The only rush was the finance papers.. caught a few errors that were fixed. . Very happy. . John

Rick

Jan 3, 2015

They had the exact vehicle we wanted at a fair price. Most dealer web sites we visited only had a couple of the models we were interested in. Pretty much made the deal over the phone. We'll be back.

MichaelB

Jan 2, 2015

We knew we wanted to purchase a Ford Escape and the staff at Ford of Murfreesboro made the process a pleasure and a relief. We also know that our purchase price was very good, not necessarily a rock bottom price, but we were given a good deal on our trade-in which had high mileage, so we were very satisfied with our experience.

Rolin Family

Jan 2, 2015

We had a great buying experience with Ford of Murfreesboro! Our salesmen were Joseph and Chico they worked as a team and helped each other be successful. They took the time to call me back numerous times and answered all of our questions. We got a new F150 and no one could beat the price or service. So far we have recommended them to 2 or 3 people. Thanks again.

John Bassett

Dec 30, 2014

After buying my 2014 Edge from Chico at this dealership I called two days later to speak with the GM and left a message for a return phone call. That was over 2 weeks ago. I am completely dissatisfied with my experience here and wanted to share that since it was the 2nd car I bought from here in two years. Chico and his manager went behind my back and ran my credit with 4 additional banks after I asked them to only run my credit with Ford Credit only and Ford Credit financed my car at 1.9. Ford Murfreesboro has added 3 additional Hard Credit hits to my report behind my back for no reason affecting my credit report for the next two years. This is not customer service! My fourth new purchase since 2009. How could they ever even make it up to me! Problem is that they haven't even contacted me after I have made it clear that this was a very unpleasant experience.

Santa's Christmas baby Rochell

Dec 24, 2014

Thanks to Ford Of Murfreesboro I had a wonderful experience looking for the prefect vehicle for me & my family. The whole staff was nice, friendly, and respectfully. The financial side can always be difficult but Ford Of Murfreesboro made it painless. We are a two vehicle family home and next time we are in the market for another vehicle Ford Of Murfreesboro will be our first stop.

Jeff & Cindi

Dec 23, 2014

This was our first time buying expierence here. Our sales person Kevin was so helpful. He guided us every step of the way. He was able to answer all our questions and did look out for our best interest. He found us exactly what we wanted and the process was so smooth. This is the first dealors hip we have been to that really cared about our needs. We did not feel pressured or rushed. All the employees that we came in contact with very friendly. It was like we were part of their family. We walked into the dealership not really knowing what we were going to be able to do. The time Kevin took with us was amazing. This by far is the best expierence we have ever had buying a vehicle. From the start to finish excellent. Anyone looking for a vehicle should really start here, you will love the expierence.

APabon

Dec 21, 2014

I walked in not knowing that I would end up with the car I always wanted. Joe made it happened. His service was excellent and professional.

Randy T

Dec 19, 2014

Chanse was very professional, Very pleasant and nice manors. Would deal with him anytime. Thanks to him we got the deal we wanted.

Ford Guy

Dec 17, 2014

Dealership only cared to make sell no matter what they had to do. On 12/11/2014 I went to Ford Murfreesboro to look at trucks. I could not find one that fit all my needs and started looking at other vehicles. I found a 2014 Edge and I wanted the Edge Sport that Chico the Salesperson found in their inventory. He could not locate this particular car but showed me the Limited. Since he could not find the Sport I decided on the Limited. He rushed me inside and started the paperwork on the fly. I felt like he was rushing me through the whole process to just make a sell and move on. I am pretty aware of my credit info and asked Chico and his manager to ONLY run my credit with Ford Credit. I said this more than once. Two years ago I bought a mustang from them and they ran my credit and sent it out to probably 10 different banks. When it was my turn to go into the finance office with Steve I found out that they ran it with 4 or 5 other banks after I told Chico and his manager to ONLY run Credit with Ford. So disappointed in this whole purchase. I have bought 4 new cars since 2009 from Ford and this is unacceptable. If I could do it again I would have picked a different car.

Mike

Dec 16, 2014

Ford of Murfreesboro is probably the best buying experience I have ever had when buying a vehicle. When you get there, you HAVE to ask for Charles Bobo!!! This man truly takes the time to understand what you are looking for and will work relentlessly to get you the best deal he can. His sales approach is not pushy, but accommodating, and I have yet to ever feel "pressured" into buying a vehicle from Bobo! This perhaps explains why I have already purchased 2 vehicles from him within the past 18 months and will most likely be back within the next 18 months for vehicle #3!!! I ask for him by name every single time and will not step foot on the property unless I know he is there. Charles Bobo is truly first-class and a pleasure to do business with.

Ernest McClenithan

Dec 9, 2014

I recently purchased a vehicle from Ford of Murfreesboro, this was an awesome experience and the salespeople were very knowledgeable. My salesman (Chance) was very polite and listened to what I said to him as to what I wanted. The finance department was awesome as well payments and warranties were exact and explained in full. Overall a great car buying experience... Thank you Ford of Murfreesboro you guys ROCK.

Katie

Dec 9, 2014

This was the first time I have been able to buy a new car and finance it. I had a wonderful experience. The staff there responded to me in a timely manner and answered all the questions that I had. David and Ryan were awesome and made this an experience I won't forget. I would recommend this dealership to anyone and have shared my experience with my family and friends. I went and looked at a car and went home with it the same day. I love my fully loaded red ford fusion! Thanks to the team at Ford of Murfreesboro I was able to get the car I wanted, in the color I wanted, with the features I wanted at a great price! Thank you!

Ms. Michele

Dec 3, 2014

I have already recommended two of my friends today to visit Jayme Dillon at Ford of Murfreesboro when they consider purchasing a new vehicle anytime in the near future. That is how impressed I was with purchasing mine from Jayme at the dealership! No pressure, but lots of attention and diligence, was key to my fantastic experience.

Roll Tide!

Dec 1, 2014

Chance and Jennifer were good to work with. They provided good decision making info to evaluate. They were not too pushy which would have sent me out the door. Selection of vehicles is so large you should narrow your search as much as you can before you go. Experience was positive

Phil and Rena'

Nov 30, 2014

We recently purchased our 1st Ford at Ford of Murfreesboro. The experience was positive overall and our salesman was friendly, helpful, and courteous. We feel was better than we had seen at other dealerships in the area.

Sully

Nov 29, 2014

I have such mixed feelings about this dealership. I was going to give them 5 stars across the board but one person had to ruin it for them. I was working with a sales associate by the name of Chance, he was amazing to work with! If you are going to this dealership I would ask for him because he was so kind and polite. I live 10 hours away from here and I was asking Chance to do so many things for me to get me a good deal from, go ask your manager XYZ and call me back. Take a picture of the car in the morning and night and in the inside in the morning and night and send it to me so I can see what it looks like in different lighting. He did everything without hesitation and without complaint. I would give Chance 10 stars out of 5 he was that good. But then came the Sales Manager. I believe his name is Art. In the end I ended up not going with this deal because I found a much better deal locally so it saved me more money and a 10 hour trip so common sense says I went with the local one. After finding out, Art called me and basically yelled and complained that they had worked so hard and that I should back out of my local deal because he wasn't happy with me going with them. Not because his deal was better but because he worked harder and he said "don't we deserve something?". And once I told him I wasn't going to go with his deal he cut me off and say "you know what forget it bye, just bye" and hung up on me. I WOULD recommend this dealer to a friend but only if you don't have to work with Art.

Rex, Global Power Services Inc

Nov 26, 2014

I contacted Boyce by phone and hammered out the deal, upon my arrival I was greeted with a welcome sign with my name on it and the staff welcomed me by name. The deal was done as promised and from start to finish only took about two hours (that included all paper work, test drive, vehicle detailed and filled with gas). I am now having a blast with my new 2014 Roush Raptor. Thanks to the staff of Ford of Murfreesboro and Boyce a great guy.

Ray Crockett

Nov 19, 2014

I had a exceptional experience when I visit the find professional at Ford of Murfreesboro. They provided professional service from the begining to the end. Ms. Jennifer Hughes, a true professional made my car experience wonderful. I would recommend anyone who is planning to buy a car to Ford of Murfreesboro, because they are professional saleman, and knows how to treat a customer right, and take care them.

Ross

Nov 16, 2014

I really enjoyed my experience buying my first brand new car with Ford of Murfreesboro. I had to come late in the evening and did not have a lot of time, but they made it so easy and quick for me. Everything was smooth and they were very knowledgeable about all of the vehicles there and got me into the perfect car. I love it and will continue to buy from them in the future. Great people with positive attitudes and willing to go the extra mile to help you out. I will refer all of my friends and family to buy at Ford of Murfreesboro. Thanks Boyce and Chance, I really appreciate your time and your help.

Ken

Nov 4, 2014

We purchased our first new vehicle in about 10 years, and let me say that Amy Contino at Ford of Murfreesboro made the experience a pleasure. She went way beyond any expectations we had and her help after the sale has been excellent. If you want to deal with a great salesperson, definitely see Amy.

Lisa B-Edge Owner

Oct 28, 2014

The possiblity of purchasing a new vehicle began as we drove home from lunch on a Sunday. As we drove home, my husband turned into Ford of Murfreesboro. Not really knowing what I wanted we started looking at the SUVs. We were greeted by a young man who immediately said he had just started but would get someone with more experience, Charles Bobo. We were drawn to the Ford Edge on that was pre-owned. After driving it, I decided we could talk numbers but made it very clear that I would not push paper back and forth across a desk and I knew what I needed and what I wanted. After gathering some information from my husband and myself, we began the process that was painless. We did do some paper pushing but not like other experiences where I have walked out. Due to the high volume that day, it took a while to get all the paper work together. But while waiting, Charles continue to talk with us,getting to know us and making sure if there was anything we needed, i.e. cold drink, coffee, etc. He took us to the service area where my husband got to see a Viper. Charles made sure the Edge we were purchasing was detailed and had a full tank of gas-love this! Afterwards, he helped us transfer our items from old car to new car and helped us set up the Bluetooth feature. He even spoke of our son as we left. When I got home, I realized I had left some CDs and an old cell phone in my old car. I called Charles and he immediatley returned my call. We meet the next day and he got my things for me. Because of this pleasant experience, I will recommend my family and friends to go see Charles. He knows what he is doing.

Mserrano

Oct 27, 2014

My husband and I just happened to stop by on a Saturday evening and the salesman Charles Bobo was very helpful and friendly. Even though they were close to closing he got a deal done for us on a new vehicle and it beat out all the other dealerships around we had been to. The overall experience was excellent from Mr Bobo up to the finance dept all were very professional and nice. I would highly recommend this dealership to my family and friends!

Justin

Oct 26, 2014

I purchased an F-150 after initially viewing one of their presentation ads on Youtube. I made contact with the dealership via email and received an immediate response from the internet sales person Mr. Ryan Greatrex. Ryan was an absolute pleasure to deal with and the entire sale was conducted with email and a few Skype sessions. I am currently serving in the military and am stationed in Japan but will be returning to the states soon after 6 years. I really liked Ford of Murfreesboro's lineup of specialty vehicles which is something I couldn't get through the military new car program. I really enjoyed the no hassle experience provided by Mr. Greatrex and would highly recommend him to anybody. Buying a car can be a nightmare but Ryan and his team are some of the friendliest and most helpful anywhere.

Travis

Oct 11, 2014

My salesman Skylar Hobbs he was very friendly and accommodating and was able to find the car that I wanted for the price that I want to pay. I bought my last car from this dealer also and will look to coming back for any future car purchases.

Sport Tracin'

Oct 10, 2014

I had the pleasure of meeting Antwan Davis and Steve Miller on October 9, 2014. Antwan was professional, knowledgeable about the process and was able to attend to my purchase as well as assist with two other customers, on his day off! Steve made my day!. Initially, I was told Ford would not finance the vehicle due to mileage; however, when I returned to the dealership, he had located a lender and I was able to get the loan through a lender at a decent interest rate. My purchase was not anything grand for the dealership, but to me, it was another step in accomplishing one of my personal goals for this year! I wish Antwan an awesome vacation and Steve, I hope your son let's you borrow his Granddad's ride occasionally. Thanks guys, all the best !! P.S. I apologize that I do not remember the trainee's name that was shadowing Antwan. He was polite and I wish him the best too!!

Tina

Oct 10, 2014

In June me and my husband bought my dream car a 2014 Roush Mustang. We are from Ohio and traveled to Murfreesboro to test drive a car that had all the options that I wanted. The car was perfect and is now mine. I can not say enough good things about our salesman Ryan Greatrex and his partner Tamara Box. Through the whole purchase experience both were quick to answer questions and a pleasure to talk to. Even after a few months of owning the car efforts above and beyond to assists us with the car have been made. I strongly recommend this dealership and these two if looking for a vehicle. I know when we go to look for vehicles we will definitely look at purchasing from this dealership again.

Josh

Oct 7, 2014

I purchased a new F150 from Chico. He was an awesome salesperson and helped me through the process. All the way from the salesperson, sales manager, and finance manager were great to deal with. They all personally introduced themselves to me and were very helpful. They had me completely in and out in 3 hours and that included detailing the truck. I ran a Nissan dealer for 5 years and I just was personally impressed with the entire operation. Just great to deal with. Josh

Eric and Terrie Lyn

Oct 3, 2014

Our sales rep Sherry was very down to earth and helpful she was also talking to us like she was part of the family and was doing all she could to help find the truck we wanted and at the right price Kevin the sales manager was very professional and worked with us on getting a fair payment! I would recommend Murfreesboro Ford to any of my friends and family very great experience with them!

DY Campbell

Sep 29, 2014

This is my 2nd vehicle I've purchased at Ford of Murfreesboro and I left again totally satisfied with my purchase and service I received. The sales representative was knowledgeable, funny, kind, and very quick with the sales process. I look forward to dealing with them in the future.

Nawaski Bryant

Sep 29, 2014

I had my second & best car purchasing experience at Ford of Murfreesboro! I didn't expect the awesome customer service and attentiveness I received from my sales guy Chance and finance guy Will! Especially the tutorial of my new vehicle, that was so new to me & very much needed. I thought it was going to be more of an "eye buy", but they worked extremely hard & I never expected I would drive out of there with exactly what I wanted! My first experience doing that!! I was so pleased with the way they treated my daughter & me. I recommend to anyone looking to purchase a new vehicle, this is the place to go! Thank you to everyone at Ford of Murfreesboro for your AWESOMENESS!!!

Priceless

Sep 23, 2014

We decided to go to Ford of Murfreesboro again, to buy our 2015 SUV because, we have been very pleased with them since we bought our used 2010 SUV a few years ago, which we traded in. We went to other dealerships in the past and it was worse than going to the dentist and having a root canal done. Ford of Murfreesboro isn't like that. They really show you respect, kindness and patience as you look at all the choices you have and they explain all the pros and cons of all features of that particular vehicle. Thank You Kevin of Ford of Murfreesboro, we really love our new SUV.

Joey T

Sep 20, 2014

I have purchased 3 cars from this Dealership, the new 2015 Explorer yesterday and have dealt with Jayme and Chico, I have to say it has been one of the best experiences I have had with a Dealership. I have never felt the feeling of being taken advantage of or being pressured into something I don't really want. They simply take care of you and have very reasonable prices and are willing to work the deal over and over until either it works and it doesn't......NO GAMES!! I will be going back as soon as the 2015 F150's are available because I know what to expect and exactly what I will get, if you are looking for a car make this your first and last stop.

Katherine

Sep 20, 2014

This was my first car purchase and I had already talked to a lot of dealers. Some said they could help but wouldn't give me any information while others just simply talked about helping but I would have to call them back days later just to see if there had been any progress. My experience at Ford was awesome. The salesman there was really nice and very understanding to my situation. I needed a car immediately and they made sure they did whatever they could to make that happen. I will be back to purchase in the future.

John B.

Sep 14, 2014

This is the third car I've purchased from Ford of Murfreesboro, so you know they're doing something right. The dealership was quite busy the day I was there, but I never felt rushed. The salesman who assisted me with my purchase, (Joe Blevins) was knowledgeable about the vehicles, and after the sale was completed, and a lesser salesman could have abandoned me to my own devices, went out of his way to make sure I understood the ins and outs of the MyFord Touch, even helped me set up the sync between my cell phone and the car. He included his card with the manual, and told me to call if I had any questions after I left. High recommendations for both Ford of Murfreesboro, and Joe!

Sharon, The same 50th Birthday!

Sep 7, 2014

I just purchased a new "2014" Roush Mustang at Ford of Murfreesboro, 1550 N.W. Broad Street, TN. It was the most pleasant experience, I have ever had, a car dealership! I also, have never seen, such a selection, of Roush Mustangs, in one place, in my life. What a great Birthday gift to myself! We are both celebrating the same year of celebration, 50 years! They also had a large selection of other ford vehicles! The dealership was beautiful and very professional! They also offered the best sales prices, rebates, and trade in values! I highly recommend Ryan and Tamra and their professional team! It was definitely worth the trip, from Louisville, Kentucky. I would highly recommend anyone wanting to buy a car, to definitely see them! They were so nice, I felt as though, they were family!

Rich

Aug 31, 2014

The employees from top to bottom was horrible. Seemed like to me they had no idea what was going on.

Scott R.

Aug 31, 2014

I'm not a fan of the car buying process, hopping from one dealer to the next - trying to get the best deal and someone who is willing to work with me through the process. A new truck is a big investment, and a lot of the other dealerships I went to just assumed I would buy from them b/c they had a truck on the lot. Well, I bought from Ford of Murfreesboro b/c Amy Contino would answer all my questions and answer them quickly. This is the reason I drove about an hour out here instead of the Ford dealership down the street!

Stacie Wilkerson

Aug 31, 2014

Ford of Murfreesboro you guys are amazing!!! I had the best experience buying my first brand new car. Chance and Chico and the finance team were very professional, kind, very hard working. It was a pleasure to meet and work with all of them. I love my new car and I will be back when it's time for a new one. I am a completely satisfied and happy I had an excellent salesman and finance team! So happy my husband said I had to buy a FORD!

Cynthia Peterson

Aug 29, 2014

My husband and I returned to this dealer to purchase our new ford focus because we have been so happy with the ford focus we purchased from them two years ago.Also, we were confident that we could expect the same excellent and professional service from them.

Nancy

Aug 29, 2014

Thanks for a positive experience. The salesman really worked with me to meet the price I wanted to pay for the vehicle I was interested in purchasing. I will shop here again.

Sassyg56

Aug 27, 2014

Jayme Dillon was both informative and kind. He did a terrific job explaining all the features on the different models of the 2014 Flex. He made it very easy to make a decision as to which one would meet all our family's needs. He included our Seven years old autistic grandson in the process since we told Jayme this was a scarey experience for him. Our grandson didn't want to change cars because he was comfortable with the one we had. Jayme made him feel like it was partly our grandson's decision so he could get acclimated to the change. Jayme, YOU ARE THE BEST!!! Everyone at the dealership was polite and helpful, too. They didn't pressure you into making a decision right on the spot and we really liked that. The financial rep (sorry we can't remember his name) was informative and helped us to pick the best financial plan for us. We would definitely recommend this dealership to purchase a new car.

High Miles

Aug 26, 2014

I would like to commend Antwan Davis and Jeff Stone on the job they did making my buying effort a sucess. They took care of any questions I had in the process and negotiated quickly and fairly. I plan to return in the future and work with these 2 gentlemen and Ford of Murfreesboro again in the future.

Rogelio Pagan

Aug 26, 2014

The Murfreesboro salespersons and finance team were very professional and courteous during my buying experience of my new 2014 Escape. Very please with everyone of them. Looking forward to doing business again. Thanks.

K.E.G.

Aug 25, 2014

My wife and I enjoyed our shopping experience with Ford Of Murfreesboro. From the initial contact of the sales representative Laura Pigg, to meeting her sales manager Chris, and the financing representative Steve. We were warmly greeted by any ford employee we encountered inside the sales facility and/or the lot. Nice job folks keep up the good work for the mighty Blue Oval!

Karen & Chuck

Aug 23, 2014

We went to Ford of Murfreesboro just to look at a vehicle that was advertised. A salesman, Charles Bobo, approached us in the parking lot and it seemed we had known him forever. We had a good visit and came back the next day to perhaps make a purchase. Everyone we met was very nice and we were not pressured into a purchase. We did purchase a vehile and it did not takes hours and there was no going back and forth with bids. Charles took care of everything and it was the easiest car purchase we have done. We are happy with our purchase and anyone looking to purchase should visit Ford of Murfreesboro first and you will feel like a part of their family and get a good deal.

Melissa

Aug 18, 2014

Jayme Dillion could not have made it easier to buy a car. I felt very comfortable and not pressured through the whole process!

chopfan

Aug 17, 2014

My wife and I went in to purchase 1 car but got such a good deal that we ended up buying 2 cars that day. We love are new cars. Amy Contino was very informative and made us feel at ease and answered all of our questions.

Rob & Charlene S.

Aug 17, 2014

My husband and I found a Roush online and called Murfreesboro. Ryan Greatrex called him back. He was fantastic. We had spoken many times on the phone and Ryan always called us right back when we had questions. We flew over 1,100 miles to look at the car. We were greeted by Tamara Box, who was awesome. She was extremely friendly and hospitable. She showed us around the dealership and answered any questions we had. We took the car for a test drive, then sat down with Ryan to go over all the details. He was just as personable in person as he was on the phone. We felt like we were old friends meeting up. We wanted to add personal touches to the car, stripes, lovers, side vents, etc. and Ryan spent the time to go over all the options. Ryan kept us up to date on the car and sent us pictures every step of the way. When the car arrived, it was incredible! We were extremely happy and cannot thank Ryan and Tamara for all they've done. We would also like to thank David Warrick, the body shop manager. You and your team did a fantastic job with all the accessories!! David Focardi, thank you for your help in arranging everything and David Lee for having such an amazing dealership (and for taking the time to take a picture with our car)! We never felt pressured at any time. We would definitely purchase another vehicle here and would highly recommend this dealership.

Rob & Charlene S.

Aug 17, 2014

My husband and I found a Roush online and called Murfreesboro. Ryan Greatrex called him back. He was fantastic. We had spoken many times on the phone and Ryan always called us right back when we had questions. We flew over 1,100 miles to look at the car. We were greeted by Tamara Box, who was awesome. She was extremely friendly and hospitable. She showed us around the dealership and answered any questions we had. We took the car for a test drive, then sat down with Ryan to go over all the details. He was just as personable in person as he was on the phone. We felt like we were old friends meeting up. We wanted to add personal touches to the car, stripes, lovers, side vents, etc. and Ryan spent the time to go over all the options. Ryan kept us up to date on the car and sent us pictures every step of the way. When the car arrived, it was incredible! We were extremely happy and cannot thank Ryan and Tamara for all they've done. We would also like to thank David Warrick, the body shop manager. You and your team did a fantastic job with all the accessories!! David Focardi, thank you for your help in arranging everything and David Lee for having such an amazing dealership (and for taking the time to take a picture with our car)! We never felt pressured at any time. We would definitely purchase another vehicle here and would highly recommend this dealership.

Satisfied Vols

Aug 10, 2014

Purchased a vehicle today from this dealership; what a smooth transaction! Spoke to Chico and Chris on the phone before making the 150 mile trip from Knoxville. Gave us a great price on the vehicle we wanted. This is very well organized operation. Chico greeted us outside by name, then took us inside to an office where our paperwork was waiting. Everything was itemized exactly as per our agreement on the phone. After inspecting our trade in they also agreed to our asking price, no haggling, no hassles. Went on our test drive and sealed the deal. The owner of the dealership was also on site and personally thanked us for making the trip and purchasing a vehicle from them. This was an unprecedented event for us in all of our years of buying cars! Next up was Steve who was very helpful in walking us through all the financing paperwork. Made the not so much fun of purchasing a vehicle tolerable. Lastly, on our trip back home we remembered that we had left 6 cds in the cd player in our old vehicle. I was going to make myself a note to call Chico on Monday morning, but no need! By the time we arrived home he had already left a message on our answering machine that he had found them and would mail them to us with our new tags when they arrived. Where do you get better customer service than that?!!!!

Wayne and Sandi R.

Aug 10, 2014

Laura Pigg did a fine job of helping us purchase our new F-150. She made a concerted effort to find exactly what we wanted and met our needs on all fronts. We would recommend her to our friends.

Mustang Sally

Aug 7, 2014

I simply cannot say enough to express my gratitude to this team for making purchasing my dream car such a wonderful experience. Extremely timely responses and they went above and beyond to provide me with everything I needed! I highly recommend doing business with this fine group of people! Thank you from the bottom of my heart!!

Mark Thorn

Aug 6, 2014

We just bought our second vehicle in less than three weeks and it was another great experience.

Carij2007

Aug 5, 2014

I just purchased a car through Ford of Murfreesboro and the sales team was excellent. They worked with me to get the car that I wanted, at the price I felt comfortable paying, and helped me get financing with a great rate. It was overall a great buying experience I recommend using Ford of Murfreesboro to purchase your next car and I will be returning for any future vehicle needs. Laura Pigg and the rest of the sales team made me feel comfortable making this decision and addressed every concern I had. I couldn't be happier with my experience with Laura Pigg and the sales team at Ford of Murfreesboro.

CCallahan

Jul 31, 2014

Amy Contino was well informed and energetic; she worked hard to make an optimal match for me in a vehicle based on my preferences. Will in financing was informative and pleasant to interact with.

TBratcher

Jul 30, 2014

I just purchased my 3rd vehicle from Ford of Murfreesboro and remain very satisfied with their service. They are professional and easy to deal with. They have a large selection of cars and a very knowledgeable staff. We will definitely be back to see them when we are ready for another vehicle.

JW mustang track guy

Jul 27, 2014

I had an excellent buying experience. Would highly recommend Ford of Murfreesboro and Jayme Dillon.

Charles R.

Jul 25, 2014

This is the first time I have bought a vehicle in a few years. Antwan was very helpful and pleasing to deal with. He was very courteous and knowledgable of everything that was going on. He kept dealing with me till the price was negotiable. I put down a deposit that night and went home and checked Kelly Blue Book and you guys had them beat over $2,000. I went back the next day and bought the vehicle. I drove it home and it rode good and handles good. I am very happy with my purchase.

DM

Jul 25, 2014

Very easy to shop for a car. No hassle from my sales person and he was very patient with the buying process.

Mark Thorn

Jul 23, 2014

Amy Contino and Chris Fitts were great to work with and went above and beyond to sell me my vehicle. I went looking for a used truck and did not like the vehicle but Amy and Chris worked very hard for me and I was able to purchase a brand new Ford F150 instead of a used vehicle. This was one of the best car buying experiences I have ever had.

Bob & Carol - Long Time Ford Fans

Jul 14, 2014

We recently purchased a 2014 Ford Edge through the Internet Sales team at Ford of Murfreesboro. The experience was a great one. Hats off to Amy Contino and Chris Fitts. The Edge that we wanted to purchase was located in Alabama. Amy and Chris worked to get the car to the TN location and the purchase of the vehicle took less than 24 hours to complete. Not only did they make a great deal on the new Edge, but also made us a great deal on our 2010 Escape trade-in. Because of Amy and Chris, our experience with Ford of Murfreesboro was a great one. We had been speaking with other dealers on a 2014 Ford Edge and it always came down to not getting what we wanted for the 2010 Escape on trade in. Amy and Chris made us feel that it was not about the complete bottom line but it was a very personal experience and we felt like they really wanted us in the new Edge and would do whatever it took to make it happen. And that is exactly what they did. They made it happen and we are the proud owners of a beautiful 2014 Ford Edge Limited. Thanks Amy and Chris for the great, personal attention that you gave us to make our car buying experience a really great one. Thanks also to Will Hocket in finance for making it a quick and painless process. If you are in the market for a vehicle, make Ford of Murfreesboro your dealer of choice. They do a great job! We couldn't be happier!

Diana & Dan

Jul 14, 2014

My buying experience at Ford of Murfreesboro was one of the best experience I have had in a long time. I would recommend Ford of Murfreesboro to everyone thats looking to buy a new or used car or truck. My salesman Charles Bobo was the best. I told him what we were looking for and the amount of money we wanted to spend and how much we could afford with monthly car payments. Not only had he found a car for us but an SUV with low mileage. I was very pleased with the financing department also. They did an awesome job on finding us a great rate and helping keep our payments low. Steve Wilson made our buying experience one of the best we have ever had. Again I would most defiantly recommend Ford of Murfreesboro to anyone for their next car buying and financing when they need a new or used car. Diana Hernandez

Certified Focus purchase

Jul 13, 2014

I was very pleased with Antwon Davis's service and help in getting me into a vehicle that was at my target monthly payment for my budget. A little bit of back and forth with the sales manager and they agreed to my monthly payment maximum. The process was fairly quick with final clean up and processing of paper work with the Finance manger. With a purchase like this straining my budget, they made it as pail less as possible. Thank you for your service, maybe I'll trade this one in to them for another vehicle in a few years.

Richard

Jul 12, 2014

I've been looking for a new car for a year now. I did alot of research, and decided that I wanted a Ford Fusion. Ford of Murfreesboro, bent over backwards to help me find the one I wanted, at the price I wanted. Everyone was friendly, and answered any questions I had with no problems.

Hugh C.

Jul 9, 2014

Have purchased several vehicles from this dealership, have been very happy with every purchase. This purchase was quite different as we were not purchasing a vehicle for every day use, but to tow behind a motorhome. Our needs were based more on price than on luxury, looks, and so on. Our sales rep., Laura Pigg had several vehicles ready for us to view when we arrived. Further, she took time to research vehicles that could be towed 4 wheels on the ground, as not all vehicles can be. Unfortunatly the new vehicles we looked at did not fit our budget. Ms. Pigg found a very nice used vehicle at a sister store that was very close to our price range. Ms. Pigg and the sales mngr (I believe, Chris.) did shave several hundred dollers off the price and we were able to make a deal on this vehicle. Ford also offered an extended warranty which actually provided a better warranty on the 2012 than we would have received purchasing a 2014, all within the budget my wife and I agreed on. During our conversation with Ms. Pigg, we learned she has been with Ford, about one month. Ms. Pigg represented Ford well by doing what sales reps do, get the customer to buy. However, she was very proffesional, very honest, and did not pressure us in any way. Ford of Murfreesboro will again be our first stop when it's time to purchase another vehicle.....

Mitch and Donna

Jul 4, 2014

Worked the deal with Chico over the phone and he worked hard to get us the best price. Very personable and delivered as promised. The first week of ownership he called us twice to see how we were doing with the new truck.

3Dognight

Jun 27, 2014

I want to commend Charles Bobo on his professionalism and patience in helping me buy my Edge. I had a lot going on in the background and he stayed in touch without being pushy or annoying. He kept me informed but did not try and pressure me. I appreciate all his help.

Rodman

Jun 23, 2014

Chris Feitz was wonderful to work with. Very customer focused and driven to sell. Nice job Chris.

eaglestrike09

Jun 11, 2014

Fast and easy, test drove and bought the car in two hours!!

gary and jessica haskins

May 26, 2014

This is by far the best car buying experience i have ever had. Ever one at the dealership was very nice. I will be buying all my future vehicles at ford of murfreesboro no doubt about it. Our sales lady is amazing she got us the car we wanted at the price we wanted it for .

Meb505

May 16, 2014

I just want to tell you of a recent experience I have had with this dealership, I visited the dealership and found a Ford F-150 on the lot that I really liked, I sat in it and thought this maybe the truck for me, I didnt take a test drive since I wanted to do a little research on not only the Truck but the dealership also.A few days later armed with a True Car certificate I sent the dealership a email stating that I had a certificate from True car and it clearly stated on that said certificate that I could get ANY in stock F-150 truck for the amount shown below.The person who responded who I wont share hes/her name firstly disputed the certificate and said that they couldnt possible sell it for that price, so I gave up, then low and behold the same person a few hours later came back and said that he/she had spoken with her General Sales manager who had agreed and would honor the certificate and said I could have the truck and that they would honor the price quoted by me (how gracious of them).So since I really wanted this truck and the fact was I couldnt find another within 150 miles with the same specs made the dealership an OTD dollar amount, an email came back stating that they couldnt possible sell me that truck for that price but at this point this person had NOT spoken to hes/her Sales manager since it was hes/her day off and was reading my email from home, so he/she had already denied my offer without even consulting anyone else, as you all know when you deal with a sales person they always have to get approval for every dime from a manager.Later that day I get an email stating that they can offer me the truck OTD for $$$$$ so at this point we were $1100 apart, the email ends with Meet me half wayI stupidly took that to mean split the difference, what else could it mean, so I think about it for a while and offer another $500 the dealership then responds with blaa blaa blaa and how a good a deal this is for ME and that I shouldnt let this offer go they and pass me by, yeah you know the same old record they sing about every time you try to buy a car and how they have to make money (Which isnt true, dealers can actually sell a car/truck at a loss believe it or not), weve all heard it, it gets old after a while and states the Sales manager said I can have it OTD the door for $108 less than hes original offer. now how in the world is that Meet me half way when I went to school I would have to say at a guess thats about 89/11% in their favor, not sure what Meet me half way means anymore, so I told them where to stick their great offer and I moved on, there not the only Ford dealer but they wont be earning my business today, tomorrow on any other day soon, at the end of the day they lost a buyer for LESS THAN $400 SO BE WARNED!!!Good Luck going here.

James Roy

May 12, 2014

Excellent experience. Ford of Murfreesboro and especially Mr. Nate Campbell were excellent to work with. I can recommend both highly.

Rockstar

May 12, 2014

Ford of Murfreesboro has a great selection and the process was quick and "painless". Spent about an hour at the dealership and got the deal I wanted....slept on it and bought the vehicle 3 days later.

Dawg Hayes

Apr 29, 2014

Excellent experience purchasing our new vehicle. Straight forward and direct communication about what we were looking for. Will continue to refer anyone looking for a new or used vehicle.

Paulette Acree

Apr 28, 2014

met with Amy with Ford of Murfreesboro Sat 26 2014 and she showed me this 2011 f150 xl they had, drove it and like the way it handled and then hoped they could work for me on getting this out the door for the price i needed to be. Paid a little more but i will not have to worry about it breaking down any time soon. Thanks for all your help Amy.

John Hughes

Apr 22, 2014

My name is john. I would like to thank Chris Fitts for making my experience with ford of murfreesboro a pleasure . I told him what I was looking for and the price range I needed and he showed me 3 nice trucks and found the one I liked , and gave me a great deal on a 2013 f150..I was in and out in 2 hrs RIDING. .I HAVE BOUGHT A LOT OF CARS OVER MY YEARS. BUT HE WAS ONE OF THE BEST SALESMAN I'VE EVER HAD. ..GOOD JOB CHRIS. ....WILL RECOMMEND. ...THANKS

Steve B.

Apr 20, 2014

The buying process was a real pleasure! Hassle free!! Steve B.

JW

Apr 17, 2014

Ford of Murfreesboro has some of the easiest people to work with. They are attentitive and do almost anything possible in order to satisfy the customer. Buying a vehicle from them was one of the easiest and most delightful experiences that one could ask for. I purchased a 2013 Ford Escape from them in October 2012, brand new, less than 50 miles on it. Within the first 7 months It was in the shop over 60 days for various issues. I got my oil changes done on time and took care of the vehicle so there wasn't anything I could do to have this effect. The engine light kept coming on, the care just had issues. After the manufacture would not do anything to help, Ford of Murfreesboro bought the car back and traded it out for a 2012 F-150 that had 18,000 miles on it. Although I put 8 grand down and this trade increased my payment I was okay with it. No here I am 8 months later and I had to drop the truck off do to it not starting. So all in all great place, great staff! Product is something to be desired, nothing but issues.

Sheila Burgess

Apr 14, 2014

My sales representative, Chris Fitts, was able to meet all of my buying needs in a timely and professional manner. I had previously contacted Ford Lincoln of Franklin and Two Rivers as recommended by USAA and both were slow with turnaround time on calls and did not assist with the financing requirements I had for my trade-in. Ford of Murfreesboro is an excellent car dealership with friendly and helpful staff!

Clark

Apr 12, 2014

We were shopping for a used SUV for my husband. I just was putting out feelers and testing as we were in no hurry to purchase. We have been loyal customers of Beaman Dodge for years. In the last 10 years, we or our family members have purchased more than 6 vehicles from them. We went to Beaman first in searching and found an SUV that met our needs and asked what they would take off. Our sales guy whom we have purchased two new vehicles in the last two years said nothing. But for me to keep looking and if I found something to come on back. Chris Fitts at Ford of Murfreesboro had a different response. He was aggressive in seeking our business and wanted us to have the vehicle we were considering. He came down on the price twice and with that earned our respect and future business. He didn't take our business for granted and offered something back to us the customer. We are happy with our purchase.

Lannie C. Moore

Apr 12, 2014

Mr. Charles Bobo is Great to work with and so is the Dealership. We LOVE the truck,

Explorer sport Mama

Apr 11, 2014

My husband and I just purchased our first vehicle together and couldn't be happier we chose Bobo and the Ford at Murfreesboro team! He let me know as soon as they had the exact vehicle I wanted and then they worked for hours to get us the best deal and make buying our PERFECT vehicle a reality. Then the next day they even called saying they got us a better deal with lower interest and monthly payment! We definitely recommend anyone buying a car to do so here!

Patricia

Apr 7, 2014

I was dreading walking in a dealership. I knew I wanted a Ford Escape so I went to Ford of Murfreesboro. I heard from my friends that they had a good experience when they bought a new Ford truck. They were right. I was greeted by Chico and he was very friendly and answered all my questions. There was no pressure and I told him I wanted to sleep on it. So the next day I told him I wanted the 2014 Ford Escape and everything was ready for me. Even the experience with the Finance person went very smooth. I would recommend this place to my friends. Thank you so much for great service.

"Black Horse"

Apr 4, 2014

We drove 3 hours to purchase a 2014 Roush Stage 2. I must admit I was dreading the typical car buying experience. What we found was not the typical "Car Buying Hassel"!!! Ryan and his team were excellent -no pressure, informative and very easy to work with!!! The experience was the best dealership/buying experience that I have every had!!!

37190chic

Mar 25, 2014

me and my husband was just browsing the f150's they gave us a great deal so we got it. a week later I decided I was going to purchase a car also. went back bought a fusion. love both vehicles. david our sales guy was great and Will the finance mangers was wonderful also. everyone was so friendly. will defiantly go back.

Teresa

Mar 25, 2014

I bought a Ford Explorer from Ford of Murfreesbore, TN and had SUCH a wonderful experience. Never was I ever pressured and received the information and attention that I was looking for in a dealership. Chris Fitts, Sherry Johnson and Steve were FANTASTIC to work with. I was introduced to the staff and everyone there was extremely friendly and helpful. This is the first time EVER that purchasing a vehicle was a FUN experience. I told Sherry and Chris exactly what I wanted and they made it happen!! I have FINALLY found a dealership that I can do business with. I am COMPLETELY satisfied!! thanks guys!!

Ronald A

Mar 19, 2014

i have been leasing(buying)cars from thid dealership since 1997,never any pressure to buyjust friendly and courteous people,the purchase I just made I believe was the easiest and smoothiest deal ive made,was only at dealership like and hr and an halg and on rd with new truck--keep up the good work--Ron

calvin

Mar 15, 2014

Amy and Chico were very friendly and put no pressure on us to buy. Our dealing was one of best that we have ever have had in buying a car.

Fusion fanatic

Mar 9, 2014

We got a call from the Ford of Murfreesboro store aking us to come take a look at the 2014 Fusion well since we bought our first one there and only 2 years ago I was hesitant to go but they told my husband they had a lot of great rebates and a life time warrenty running now. Well that made me want to at least take a look. Well all it took was Joe our sales man to assure us we would love the new style and he promised to get us at the numbers we wanted. Well he delivered in every way and now we are driving our new 2014 awesome Fusion. Best place ever to buy a car!! This is our third time buying from them and each and every time we have been 110% happy when we left!!!! Great job guys

SaraJane

Mar 8, 2014

I recently was faced with a decision to make as the lease on my 2012 Ford Focus was about to expire. My fiance and I came in and sat down with Dalton and Jeff. They helped us go over my options in regards to purchasing the car that I have been driving. The transition was handled very smoothly and the paperwork was able to be completed that same day. Thank you gentlemen for your time spent with us.

Debbie and Earl

Mar 7, 2014

Had driven our vehicle to just under 100K miles, the highest mileage on any car we have ever owned. We weren't sure if we wanted to buy new or maybe 2-3 year old vehicle, but had a price point in mind. Knew we wanted a small-medium CUV-SUV type vehicle, but weren't locked into to any particular make or model. Liked the body style of the Ford Escape, so did a little Internet research on Ford's web site. Inquiry was directed to Ford of Murfreesboro, and sales representative Jayme Dillon invited us to come in to take a look at a certified pre-owned 2013 model. Dealership provides a welcoming environment, and Jayme was very knowledgeable, friendly, and professional. We were made comfortable with offers of beverages, all our questions were answered thoroughly, and we were guided through each step of the process. Jayme represents Ford products and Ford of Murfreesboro very well. If I owned a car dealership, I'd hire him in a heartbeat.

Louie

Feb 28, 2014

In short these guys know what they are doing. From start to finish. You in the market to purchase a car or truck buy from this dealership they have nothing but professionals working there they know how to treat a customer Great job too all at Ford of Murfreesboro

Leepy

Feb 25, 2014

It had been 17 years since i had bought an automobile. My first Ford was a 1953. I was still driving my 1997 tbird, with a cigarette lighter, ashtray and a tape player, when I decided to buy a another car. My tbird has over 220,000 miles and it is still running great. I was more in the market for a technogy/safety upgrade more than I did a new engine. Since my tbird still ran well, I was in no hurry. I took my time and shopped around, in person and on the internet. i looked at several different makes and models, but always came back to a Ford. The final decision came down to "new or used", "Edge or Escape". I chose a "new 2014 Escape", and I chose to buy it from Ford of Murfressbor. I love it!

Mary Blanchard

Feb 24, 2014

I was very please with the way everything was handled. Mr Dillon took care of my concerns of what I want in my new SUV and got my note to around what I was looking for. Thanks again for all your help!!!!!

Helen Hollis

Feb 23, 2014

Amy Contino was our service rep and I must say, she went out of her way to make sure we were able to purchase our 2014 Ford Fiesta. My situation wasn't easy. I started a new job recently and went through a bankruptcy 2 years ago so I was concerned that even though I'd worked very hard to re-establish my credit, I wouldn't be able to buy a new car. I had been doing tote-a-note for a couple of years while I got my credit built up. My son was also trying to buy a car and while he had great on the job time, no credit. Amy, and the staff at Murfreesboro did everything in their power to work "magic". We drove off with our car yesterday and it's a "love" relationship all the way around. Thank you Amy and staff for your help. I look forward to many years of being a customer and you can be sure if I know anyone that needs a vehicle, they'll be sent to you.

couponmomjenn

Feb 21, 2014

I would highly recommend this dealership to anyone looking for a vehicle. They are very easy to work with and they don't waste your time with haggling pricing. They ask what you are looking for and they make it happen! We are very happy customers and will definitely be back next time we are in the market for another vehicle.

Suzanne Tippin

Feb 20, 2014

I really had no intention of buying a Ford since I have been a Chevy person for so many years but the Chevy dealership couldn't give me what I wanted so my husband and I stopped into the Ford dealership next door and they really wanted to sell me a car and came up with something that I could live with for a deal and also had a vehicle that I could really like which unfortunately Chevy did not try to do and we had done business with them for years.

Richaed J Sawyers

Feb 19, 2014

Buying a new truck at ford of murfeesboro was agreat expierance I was well please with the service I had a great salesman by the name of Wes he took time with me did not rush or pressure me I was very please with Wes I am glad he is part of your sales team. Thanks Richaed J Sawyers

Gard

Feb 10, 2014

Purchased my 2013 Dodge Avenger from Ford of Murfreesboro this weekend, and I would like to take a minute and let them know how much my husband and I appreciate their kindness, work ethic, and all around great service. We have already recommended our family and friends to this dealership and would refer any one that is looking for a new car to Mr. Jacob Guillory and the rest of the Ford of Murfreesboro Sales team.

TSM

Feb 8, 2014

Amy contacted me regarding an internet request on an F-150 XL. It was a most basic model already discounted with no room to move on price. offered fair money on trade. Amy was friendly and did not push to sell me items I was not looking for.

Dwayne B.

Feb 4, 2014

Purchased a late non-Ford model vehicle from the dealership after having seen a desciption of it online, even though they had just got the car in and hadn't posted any pictures of it yet. I send my email and phone number asking for addtional information and was promply contacted by Chris FItts. He send me more information pictures on the car and was overall great salesperson to work with. After negotiations with Chris and the sales manager, we settled on a deal for the new car with my trade in. I felt like I get a great deal overall. The closing process was handled professionally and promply and my old tags were transferred without any problem. Overall, my experience with the pros at Ford of Murfreesboro was excellent. I would recommend that team.

Tax Lady

Feb 4, 2014

With my busy schedule buying a car was not something that I had time for. Your friendly sales people put ease into purchasing my Jeep Wrangler. With delivery of the contract and delivery of the Jeep straight to my door I was able to get the car I wanted and still not get behind in my busy schedule. Thanks for your hard work. Christie S Shedd

Tammie and Owen Floyd

Feb 3, 2014

Our purchase experience on buying our ford f150 was great. They were easy to work with and customer service was excellent. My husband is very hard to please and he was happy with his purchase. Thanks for the great service!!!!

Daniel B

Feb 2, 2014

Amy, Donnie, and Jayme took my numbers and made them work for everyone involved. Not only would I recommend them but my next vehicle will be from Ford of Murfreesboro. Thanks again to the team of professional sales people that put a smile on my wife's face.

Darrell

Jan 29, 2014

Purchased a 2014 Roush Mustang and a 2013 Explorer Sport from these guys within a month of each other and the buying process was excellent. Both vehicles were bought over the internet and there was no haggling, prices were exactly what I was willing to pay. I would recommend Ford of Murfreesboro for all future Ford purchases.

William Ellis

Jan 29, 2014

Originally went here to get my 2010 fusion repaired. Turns out the repair was way too much to afford . Got in touch with Chico and he helped me out left the store in a brand new car with lower interest rate then I could have imagined with 100% warrenty on the entire vehicle .

Malcolm

Jan 27, 2014

I recently purchased a used Nissan Altima from Ford of Murfreesboro. When I entered the facility, I was promptly met by a sales associate. I explained aI had spoken with Jacob earlier. The associate was quick to locate Jacob. I meet with Jacob at about 3:00 in the afternoon. After a test drive of the vehicle, we promptly reached an agreement and I was handed off to Randall in the Finance Department. That process was handled professionally and promply. Overall, my experience with the pros at Ford of Murfreesboro was excellent. I would recommend that team.

Ford fusion owner

Jan 23, 2014

Overall we had a very positive experience when buying our new 2014 ford fusion. It was our first time buying a new vehicle and our salesman, Charles bobo, was excellent. There was no pressure. He was simply informative and friendly.

Nancy

Jan 21, 2014

Chris Fitts and the entire team at Ford of Murfreesboro are great to do business with. The whole process of purchasing our new Edge was easy and hassle free. Definitely would recommend this dealership.

Becky j

Jan 20, 2014

Will never buy anywhere else !!great people These people know how to run a carlot No high pressure ! Wes is a great salesman !!

J Wood

Jan 20, 2014

Fantastic buying experience!! I spent almost a year searching for the perfect truck. Ryan Greatrex and his team worked with me during that entire process educating me in the pros and cons of all of the different vehicles I was entertaining. After speaking with several dealers I opted to purchase my new Roush Raptor from Ford of Murfreesboro based on several reasons; excellent service, proficiency of their products and eagerness to search for the perfect vehicle were just a few of the reasons. From the moment I walked into the dealership to the time I walked out I felt at ease. I received no sales pressure, only good advice and willingness to make me happy with my decision. I would definitely recommend Ford of Murfreesboro and especially Ryan to anyone wanting a vehicle in the future.

shane

Jan 20, 2014

i feel the mark of a truly good experience is not how well people respond when things are flawless but how well they do when things go haywire. ford of murfeesboro treated me more like a friend then a customer, something i have never seen in a car dealership. everyone from the top down treated me with so much respect it felt like i was the number one priority at the dealership that day. nate please keep up the good work and im sure the management team appreciates your hard work that you put into my sell, even though i was a bit on the hard side to sell. thanks again for dispelling the myths that all dealerships are out for is to take your money and run. my next cars will definitely come from ford of murfreesboro.

MKP2007

Jan 19, 2014

Love the new Focus we got at Ford of Murfreesboro! Trey and Marcy were so nice, patient and helpful. The entire staff is wonderful. They take time to help you find a car YOU love without trying to push you into buying something you don't necessarily want and they work hard to get a price that works for you. Great experience. We look forward to working with Ford of Murfreesboro again!

Lisa

Jan 18, 2014

Can not be trusted!! I have been approved for finance for a Mustang through my own lender. I chose to go this route because I am in bankruptcy. I was approved for enough to get the car I want. I went to Ford because they assured me they could make it happen. When I got there the internet sale lady pulled up a brand new Mustang. I was looking at pre-owned. She convinced me that if I finance through Ford Credit, I would receive a much better rate and receive year end incentives if I buy NEW! I have a lot of experience in the automotive industry and I understood my situation well and I did not believe she could make it happen (were talking about a 7000 dollar price difference). She asked me to let her submit my credit application to FORD CREDIT and see what they say. She said I had to fill out the credit application for her to do this and it would only be for FORD. Well just as I told her, It didn't approve for the payment I wanted. I had a better approval with my lender. So now a few weeks later I started receiving denial letters, one or two a day. Probably about 15 lenders now have denied me for a loan that I did not request and for a much higher amount that I asked for. THIS IS FRAUD!!! Now they have damaged my credit even further and lead me into believing that I was just applying with FORD! I was put in touch with their customer relations director who did nothing to fix this big problem. She did give me advice! She said I should change my goals and look for a lesser vehicle. First of all I was approved for 15,000. and I am 100% sure of finding what I want for that, it just may have taken me a few months, but I was fine with that. I let them lie to me and make me think I could get something better. She (AMY) told me my credit isn't bad and she could make it happen.

Angie S.

Jan 17, 2014

i have always wanted to own a mustang it is like my dream car. Recently i was faced with having to purchase a new car and up until then I did not have any plans of doing so. I looked at several different cars and several different dealerships but decided to purchase a 2014 Mustang. With the help of Mr. Campbell and Steve they helped me to get through the process and now I have a car that I love. Mr.Campbell was patient and was very helpful in a time that has been kind of trying. Thank you for ALL of your hard work and I look forward to many happy years fo driving. These guys made something happen that I never thought would happen, I can not say thank you enough and I would recommend this dealership to my friends,

don't recall

Jan 13, 2014

Not honest with the customers and will take advantage of you.

Angie

Jan 12, 2014

We drove all the way from Toney, AL to look at the inventory of 2014 Mustang RS at Murfreesbo Ford, and it was absolutely worth it. Charles BoBo and the rest of the staff treated us like family and took care of all of our needs! Will use them in the future and refer family and friends to purchase their next vehicle from them. Thanks again! Angie & Jerry Kelley

RWM

Jan 12, 2014

I worked directly with Joe Blevins at Ford of Murfreesboro through the purchase of a new Mustang. I had out of the ordinary circumstances that caused my initial contact to stretch into five weeks before I could finalize a purchase and was looking at options from several companies thoughout that period of time. Joe was patient and stayed in contact, although not overwhelming. At the end of the day, after comparing new vs used and comparing several dealers, Ford of Murfreesboro was the right decision. I live in Murfreesboro and obviously wanted to 'buy local', but after all the comparisons, "Local" was the right call. The sales and sales support team all worked together to show me options of new and used vehicles they located that met the requests I had for color, features, etc. While finalizing the deal, all the options for extended warranties, interior/exterior protection and extended service options were presented, but not uncomfortably pushed. Overall, very pleasant experience.

Scott

Jan 11, 2014

Dalton Barry was our salesman, and he did a great job. He was helpful and courteous. He was not a pushy salesman. He was insistent that he would make a very good deal for me, and in fact he did! Since the purchase I have also been pleased that the dealership has followed up with me, in helpful ways. Dalton called a few days later to make sure everything was all right. A few days after, someone else called to see if I had any questions, and was easily able to field the questions I did have about using their service department and details about the lifetime warranty.

Wes

Jan 10, 2014

I recently bought a new Mustang from Ford of Murfreesboro, and I can't recommend them enough. Boyce, Jayme, and Randy were all exceptional in making the buying process smooth and painless. Boyce got me the price I wanted, and I got the car I wanted. Everyone was friendly and helpful. While I plan on keeping this car for a while, I will certainly be returning for any automotive needs I come across.

Kenny and Phyllis

Jan 8, 2014

We were very impressed with Wes, our salesman and the whole team at Ford of Murfreesboro. Wes was very informative And helpful throughout the entire process from the initial welcome to the to finding the right truck and closing the deal. The management team and finance department were just as helpful and all are professional at what they do. We will definitely buy our next new auto from Ford of Murfreesboro and will ask for Wes. Thanks to all.

Robert Rodrigues and Onna Hartman

Jan 7, 2014

My boyfriend and I are expecting our first child in just a few weeks and the car that we had just wasn't a safe enough car for our son and we thought we'd never get a new vehicle, but then we turned to Ford Of Murfreesboro. Chico helped us get a 08 Chevy Trailblazer and we drove home in it that very day! We couldn't be any happier with the help Chico and the staff did for us. Going into Ford of Murfreesboro we thought we have to drive back home in that same old unsafe car, but Chico and the staff made it a different story for us! We are just overall happy!

PattyOH

Jan 5, 2014

Jacob did an excellent job in finding the focus which I specified. He was friendly, courteous, and knowledgeable. He even fixed my phone! Winnie was also very helpful. I enjoyed my experience with the whole team. Thanks.

Katrina Young

Jan 4, 2014

On 1/2/2014 I walked into the door of Ford of Murfreesboro, this man opened door for me and greeted me with a very warm smile and introduced himself as Charles Bobo. The first thing that came to my mind was an old family poodle we had many years ago named Bobo. He asked me if he could help me and we got right in on all the things needed to get going on buying a car. Charles Bobo was the most kindest man and very helpful to all my needs. When I first walked in I was really scared of what I was going to do. He automatically made me feel like I was at home talking to him. I felt very comfortable right away. We cut up and laughed as we were getting down to business. I left in my new car feeling very well treated and satisfied. All the members that we dealt with were very nice. I would go back there and deal with them all again and would recommend anyone to do it. Thank you Charles Bobo for all that you did and Ford of Murfreesboro.

Crystal Evans

Jan 3, 2014

This was the best buying experience ever! Since I lived nearby, we drove to my house to get my drivers license so that he could process the paperwork. The car was clean and a pleasure to drive. Chico was very personable and if I ever need a vehicle, I will go back to Ford of Murfreesboro again.

Amos Clardy

Dec 30, 2013

Mr. Charles Bobo done an excellent job in dealing with my wife and I while we were going thru the process of purchasing the 2013 f150 from your dealership. Thank You Amos Clardy

Terry

Dec 28, 2013

I could not be happier with my purchase or the experience at Ford of Mufreesboro. Working with Amy and Sherry was a pleasure....

"AC"

Dec 24, 2013

I searched the internet before I arrived so had already chosen the truck of interest. Amy and I took a test ride. She was very helpful and informative. I was very satisfied with the deal I got and with all the personnel at the dealership that helped with the sale process. Thank you all for your help!

Tinman

Dec 18, 2013

It all started with a email followed by a phone call. Hard to believe how polite everyone was. I have bought 14 new cars since 1996 12 of them being new Fords. I had such a bad experience from the last car that I thought I would never buy another Ford. I showed up before the store opened and was walking the lot. Not once did anyone ever bother me when they did open I walk up I was greeted with a smile and the internet salesperson was called for me. I explained what I was looking for and we walked the lot together. I knew that Marcy was doing more listening than talking. She offered to unlock cars and offered for me to drive whatever I wanted. Never any pressure. I went back and forth until I decided the car I wanted and not the car she wanted to sell. We had coffee together and she started getting the information she needed. Meet with Mr. Stone whom I knew from another Ford dealer. Once again no pressure. Never felt so relax buying a car EVER! Once we agreed I meet with Randy in finance. No pressure took the time to show me several ways to finance the car and let me decide. Even gave me a few minutes to think about it and when I had questions he was right there and either had the answers or found them. The next day I received a call from the General Manager to thank me and offer any help. This was the best Guest Service I have ever had. I look forward to them servicing my car since I know what to expect--OVER THE TOP. Thanks so much I look forward to seeing them again.

Frank L.Ford truck buyer

Dec 5, 2013

Greatest truck buying experience ever. Charles Bobo and the entire team at Ford of Murfreesboro were super ! I would highly recommend anyone who is looking to buy a new vehicle to run don't walk to Ford of Murfreesboro and look up (my friend Charles ) He will getter Done!. thanks again Charles.

CadillacRacing

Nov 26, 2013

The collision center at Ford Of Murfreesboro is a joke. It has taken them four times to repair my vehicle and the quality of work is poor, bad paint and sloppy workmanship. But, the lazy attitude and not caring about the customer experience is far greater. Greg is the master of excuses and has an I don't care attitude. The secretary is more concerned with what she did over the weekend...eating gummie bears soaked in vodka. Unprofessional!!! I'm used to a higher standard and doing business with a company that cares about my vehicle, cares about my time, and takes pride in providing quality work ! I have three Cadillacs one if which I purchased from Cadillac of Murfreesboro and the only reason I took my vehicle there was because, Cadillac of Murfreesboro recommended that I use them...of course they did...they are co-owners with FOM . I will take my vehicles to Crest Cadillac for service and repairs in the future.

David and Pam

Nov 26, 2013

Very enjoyable experience....Ryan and Tamara were great....the car was better than advertized, and there were no surprizes. Highly recommended. Say hello to "Bacardi"

Tom H.

Nov 26, 2013

Chico at Ford of Murfreesboro was great ! He was personable, friendly, and really came across with a sincere attitude to help us. My last two ford purchases, one at Ford of Franklin and the most recent at Ford of Murfreesboro have been as painless as car buying can be for me. I told him I will see him again for my next purchase. He and Chance both know how to deliver customer service. This is the 8th Ford/Mercury product I have purchased or negotiated and this ranks as being the easiest so far! I have already recommended Ford of Murfreesboro to my friends.

Big Al

Nov 22, 2013

Purchased 2014 Escape, it's a wonderful vehicle. Found a few scuffs in a wheel that we had concerns with, returned to the dealer for follow up. I was told pictures would need to be sent to Ford for approval that would take three to five days. Stopped by the dealer four days later was told Fords web page was down but they would know something soon. No one called returned to the dealer again for follow up. I was told they did get approval and replacement wheel was ordered it would be in within a week, I would get a phone call to set up appointment, never happened. Called my sales person he also told me the wheel was on order and we would get a phone call for appointment. No one called us I called and left voice mails they went un answered. I sent David Lee an e mail explaining all of the above and more, I got a phone call within forty eight hours to repair the wheel. Notice (Repair) no replacement wheel was ever ordered. So not only did the write up person lie so did my sales person. Sales person told us at time of purchase if you refer someone and they purchase a new Ford vehicle we would receive a check for $100.00 We did refer a friend who purchased a 2014 Fusion, as of this writing no check and I don't expect to see one. (Sales Pitch) David Lee Thank You for getting my concern repaired.

"Jerry D"

Nov 20, 2013

We were working on a deal for a used vehicle at another dealership. I decided to try Ford of Murfreesboro to see if we could get a good deal on a NEW vehicle before buying another used one. I explained to the salesman at Ford of Murfreesboro my tight budget, and they worked out a great deal on a new 2014 Ford Escape within that budget! In the closing process taxes were initially added to my payment, I explained to the finance manager that noone had said anything about taxes. Instead of explaining to me the reasons this could not be changed (like I've had happen in the past on other vehicle deals), he changed the payment to what I believed it should be! This has been the BEST vehicle buying experience I have ever had, whether new or used.

Nancy

Nov 18, 2013

My husband and I went to Ford of Murfreesboro and felt right at home the minute we walked onto the car lot. We were met by the salesman Joe Blevins and he was so kind and knowledgeable about the Ford Escape and was able to show us what we were looking to purchase. He worked with us and did not try to rush us into buying a vehicle that we were not sure about. He provided the necessary guidance that we needed that helped us make the right decision for us!

Brent/Smithville

Nov 13, 2013

I found a truck that I was interested in online at Ford of Murfreesboro and began talking to Julia who checked to make sure that the truck was indead on the lot and we set up a time for me to go drive the truck. I was really dreading going over there since i have been insulted at other dealerships. I was really expecting to drive a hour there get insulted then drive a hour home without trading. Fortunely I was very wrong. I was warmly greetly by all the staff that i meet there. and got teamed up with a great salesperson, Wes Martinez who was very helpful described the truck without trying to shove it off on me. he was even able to help make the trade without going to get his manager for every move(hard to believe). To sum it up i got a deal that I was happy with. My wife and I were treated with respect and belive it or not treated like we were a valuable Customer and not just a pawn. Again Thanks to all the great folks at Ford of Murfreesboro, the finance guy,Julia and especally WES Martinez all who helped make this a pleasant experience

Unhappy Ford owner

Nov 12, 2013

The service department is lacking the experience and/or talent needed to complete a 7 1/5 repair in a reasonable time. Took 4 days, then i had to call at 5:00 o'clock to see if it was ready, they said it was. It wouldn't start and gas was pouring out under the engine. This is a different issue than what I had taken it in for. I'll post another update when this new issue is resolved, hope it's not another 4 days.

USMC Veteran

Nov 11, 2013

Very easy to deal with trade involved. Transaction was started online and shared photos with salesman via text messaging. This dealer is a volume dealer and no hassle negotiations. Very smooth and timely delivery. The one issue that slipped through the crack was the car had not been washed the morning of delivery. I'm sure it was just an oversight. I did not bring the issue up since the car was pretty clean and I had a 300 mi drive home. Friendly staff and I would highly recommend this dealer for new or used auto purchase. Thanks to Joe, Ryan and Tamera.

DW Mooney

Nov 9, 2013

This dealership is outstanding! I purchased a 2013 Taurus but had a miscommunication with the salesperson on the installed options. The sales manager quickly fixed the issue and located a car that had the options that I wanted plus extra at no additional cost. The sales team has been great and has quickly responded to any issues I've encountered. I plan to replace my other car soon and I'll be going back to Ford of Murfreesboro!

Ed Reader

Nov 5, 2013

I was in the market for a newer vehicle to replace my 2010 Hyundai Sante Fe. I decided to stop by the local Ford dealership (Ford of Murfreesboro) and was greeted by Jim Mink. I already had Ford Edge on my short list (Nissan Murano was the other possible one). Jim was very willing to show me what I wanted, he was never pushy, was knowledgable of the vehicles, and was sincere in his efforts to help me find the right car. During that intial evening after work when I stopped by, Jim needed to slip away briefly and help a customer that he sold a car to, but had another sales person (Keira ?spelling) help me in his absence. Keira was also very friendly and helpful. She continued to show me some other vehicles I wanted to see. Keira was also knowledgable of the vehicles. Since it was getting close to closing time, I told Jim I would be back the next day as I was taking off work to make my car purchase. I told Jim that my prior car was purchased at CarMax as I did not want to go through the typical car buying experience. I was pretty direct in telling Jim that I was exactly the kind of customer they were looking for. I was ready to buy a car, I have excellent credit, and was buying the next day. Jim told me when he would arrive at work the next day so I agreed to come back in with my wife. The next day we met Jim. I showed my wife a few of the vehicles I had considered and we test drove one in particular. I told Jim I was ready to make a deal, but also reminded him that I did not want to play the "typical" car buying game of back and forth. I told him I would walk out if it started to turn into that game. Needless to say, Jim took my comments to heart and advised his Sales Manager. From there the deal went down with they evaluated my trade in and Jim brought me a deal offer. To my pleasant surprize, the first offer was totally acceptable. My trade value was fair, they discounted the vehicle without me asking to a fair price. I did research the evening before and also talked to my Credit Union about the value of this vehicle. I was honestly surprized I did not have to negotiate at all. Now diehards would say I didn't get the lowest possible price, etc. To me it's more about a win-win / fair deal. Jim Mink was great to deal with. Keira was very nice too. Everyone I met was very friendly and wanted to be helpful. One other salesman, (who's name I don't know), also walked me to the coffee pot in the service area so I could get a cup of coffee. So would I recommend Ford of Murfreesboro. Absolutely. Ask for Jim Mink or Keira and they will definitely help you find the car you are wanting. I purchased a 2012 Ford Edge Limited with only 13,700 miles. It was a personal lease and was like new. Sincerely, Ed Reader Christiana, TN

Faye M.

Nov 3, 2013

There is a reason this dealership has high overall ratings. They are curteous, attentive, informative, respectful and HONEST. That is the reason I came back to Murfreesboro Ford from Chicago for my THIRD time. This dealership understands that you are making an important purchase and that it is can be a stressful decisio. They assist you with knowledge NOT presure The General Manager David Lee keeps his eyes on detail to ensure you have a positive car buying experience. Salesman Chris Fitt assisted me with a high level of professionalism and as busy as the dealership and he were, made me feel like his most important customer. He answered my questions patiently, explaining everything I needed to know. I have be in the service industry 25 plus years and Murfressburo Ford backs up their customer service claims with what we consumers want to see: RESULTS!!! Thank you David Lee and team!

Limited edition ...

Nov 3, 2013

As a first time buyer the thought of buyin a new car was kinda scary... Until I met Jacob and Chris of ford of Murfreesboro... These 2 guys assisted me and helped me throughout the whole process and made it as easy and hassle free as possible.. With the help of these 2 guys I drove off the lot in a brand new truck... I couldn't thank them enough and as far as I'm concerned its one of the best dealerships and sales reps I have ever came across.... Thanks so much guys.. Ill recommend this dealership to anyone and everyone..

The Warner's

Nov 2, 2013

We had a few misunderstanding in the process, but Ford of Murfreesboro took care of the concerns. We had been looking for a used vehicle for a while now. The Ford Edge seems to be an excellent SUV. Our overall experience was great. Our financial advisor was a very realistic person and made the process simple and quick. We will give your establishment great reviews! Thanks, The Warners P.S. Chico please call us, the CD player isn't working!

Michael-new C-Max Energi owner

Oct 31, 2013

I felt that I wanted to purchase a plug-in hybrid but despite all the hours I had spent studying online I still had several questions that needed answers. Wes took me to the C-Max Energi and proceed to answer every one of my questions. After only a few feet of the test drive I knew the C-Max was the one. The purchase process went very smoothly and the car was mine in no time. The next day Winnie helped me with Sync and answered any other question I could come up with. If the car lives up to the purchase and delivery it will turn out to be a great one! So far, I am very happy with the C-Max Energi. Thank you Wes and Ford of Murfreesboro!

Judy Perry

Oct 26, 2013

Salesman , Chris Fitts, was very cordial and quite knowledgeable. He was a pleasure to work with and willingly and cheerfully did his best to find the exact car I was looking for. My only negative comment would be that the entire buying process takes too long. Too many papers to sign and far too many trees to die.

Jason Schulz

Oct 25, 2013

went to look at new F-150's at Ford of mboro on 10/22/13. it was a cool and light rainy day, I looked for about 5 minutes or so when Joe Blevins approached to see if he could be of assistance (the only sales person I had seen outside), I told him I was just looking (like you always do) and Joe told me about the great deals ford was running this month. I told Joe I did not quite see what I was looking for and he took me to the back where he had some trucks that had been delivered earlier, I found a truck I fell in love with and matched what I was looking for. we took it for a test drive and that was all she wrote!!! Major props to Joe Blevins, finance department, and Ford of Murfreesboro!!!

Melvin Lance

Oct 24, 2013

Overall, Sale man Travis Hamilton did an excellent job of getting what I wanted. However, I do believe there are communication issues. After Travis and I made the deal for the 2014, I get a call the next day from General Manager wanted to know if I was still interest in the 2013. After I told him I had bought the 2014, the GM did proceed to tell me that it was going to cost me more. I call Travis and told him about what was happening and about 3 hours later he got the situation straighten out. After the car was delivered later in the week, it has been a joy to drive.

Jacqui, a proud, "Golden" AKA.

Oct 23, 2013

I want to especially lend praises to my Salesman, Joey Brimm (pardon me if I misspelled his name, but I think he is under the leadership of Kayla Knight), who gave me excellent service! His rather boyish charm was too much for me to resist, and it caused me to abandon my initial reason for coming to the Dealership "just to look around," and to, instead, actually buy a car!! Smile. So, whatever rewards that you can give Joey for being such an excellent salesman, by all means give them to him because he is well deserving. Jacqueline E. Wade

Shaunam

Oct 23, 2013

Charles BoBo was very helpful. I called several times to get information regarding a specific vehicle and he called me back promptly. When we came to pick up our vehicle; we were early and Charles had not come in yet. Jim helped us and he was extremely helpful and polite. Will was our finance manager and he was fantastic too! We had a great buying experience. This is the 5th vehicle that we have purchased from this location and we look forward to purchasing several more. We have also had service on past vehicles and Jamie Jones, Kayla and TJ are great!

Dale R

Oct 21, 2013

Scored a 2013 C-Max SEL with all the options we were looking for. Dealing with the internet sales team was painless. We were able to conduct all the negotiations over the phone before we even left home to travel to the dealership. Our team (Chico Marable and Jayme Dillon) got us out of the dealership and on the road headed for home in a smooth manner. Definitely enjoyed the buying experience. Now to just get them to make the payments for us!

Kelsey

Oct 14, 2013

I had been looking for a new car for some time and I finally decided to check out Ford of Murfreesboro. My salesman, Chico Marable, was excellent! He never pressured me to look a one car over another, and he was happy to let me test drive the vehicles as long as I wanted :). I fell in love with a 2014 Focus Hatch, and purchased it for a good price in comparison to other dealers. Overall the customer service here is excellent, and I feel good about my new purchase!

Tommy

Oct 14, 2013

I probably would have purchased a vehicle elsewhere had it not been for the persistence of "Chico" my salesperson. He contatced me often to let me know of vehicles that they had and I decided to pay him the courtesy of a visit and ended up making a purchase. He was not overbearing in the least and I appreciated that. I would recommend that anyone who is in the market for a vehicle at least drop by Ford of Murfreesboro and check them out.

Chris - Ashland City

Oct 1, 2013

Purchased a 2013 F-350 Super Duty. Ford of Murfreesboro has excellent customer service and the best pricing. If your looking for a new or used vehicle save yourself the time, effort, and headache and begin at Ford of Murfreesboro. Their excellent customer service includes their sales people (Aaron and Sherry), Internet Director (Jayme), Managers (Jeremy), Finance Manager (Will), and the General Manager (Mr. David Lee). You will not be dissapointed with the car/truck buying experience if you deal with this excellent team, I know I wasn't. Customer service and pricing was far superior to other dealerships in the Middle Tennessee Area.

KAYLA K

Oct 1, 2013

I LOVE MY FORD FIESTA BEST CAR BUYING EXPERIANCE EVER THIS PLACE IS WORLD CLASS

Not a Happy Customer

Oct 1, 2013

The dealership claims it is the #1 Roush dealer in the country and all over the world. They misrepresented a GT Premium for a Roush. How can they not know it isn't a Roush if they go through the used cars they take in on trade-ins before putting them on the lot to resell? If they claim to know so much about the Roush, how can they not know the difference between a true Roush and one that is a GT Premium with Roush add-ons? They tried to blame it on an inexperienced young salesman. The used car manager has very poor customer manners. Sure, they tried to remedy the situation by selling us a new Roush for $100 more per month. Completely bad dealership. I'd rather walk than buy a car from them. I suggest to the public to stay far far away from this dealership. Not an honest place at all.

Tony & Donna

Sep 26, 2013

Salesman John Marable (Chico). was totally awesome in making a great deal on my new 2014. He is the Best and most respectful Person. We can't say enough! Thanks to All of You who made it happen.

John Myers

Sep 24, 2013

I worked with Charles Bobo and he was great. He answered all my questions and made the buying experience very easy. He even gave my two sons posters of the new Mustang that they love and now have in their rooms. Thanks Charles! John

David

Sep 22, 2013

This is the third car I have bought at Ford Of Murfreesboro . Quick response from internet sales people , a friendly helpful low pressure sales team . I'm thankful for their help and recommend them to anyone needing a car or truck ,new or used.

Mary Jo of Murfreesboro

Sep 19, 2013

I would personally like to thank Angelo Leonardi and Nate Campbell for making our buying expirence hassle free with Ford of Murfreesboro and for treating us with respect and dignity . Thank You Mr. Leonardi for taking the time in your busy day to assure us you would get the car we were looking for. I would highly reccommend Angelo and his sales team for anyone looking for a car purchase and would reccommend them as a first place of choice.

TNLisa

Sep 18, 2013

I am in the beginning stages of buying my second Mustang. I have peen price shopping for now but will be ready to purchase soon. I only expressed interest in one car and the dealership contacted me twice, by two different sales associates. Right now I only want pricing info as I am an educated buyer on the Mustang. So far I am satisfied that the contact hasn't been overwhelming, but they are staying in touch.

logan

Sep 16, 2013

Just bought my first new car at Ford of Murfreesboro! Jim, Winnie, and the finance guy were awesome. I got the exact car that I wanted and had a great experience. I will definately buy my next vehicle at For of Murfreesboro.

D.Flatt

Sep 11, 2013

First time buyer from FOM and the whole deal was smooth and painless. The sales team and finance worked with me to get the payments where I needed them to be. They even called a day or so later to see if everything was ok. I would do business with them in the future and recommend friends and family. Good job Ryan, Will and David.

fphifer305

Sep 9, 2013

Traded my 2009 Focus in on a 2014 Ford Escape. Salesman Jim Mink was very helpful in making it happen. I am very happy with Ford of Murfreesboro much more so than when the previous owners were there. If there is anything I hate it is having to spend all day at a dealership with the salesman running back and forth to a manager to get it approved, well, that did not happen at Ford of Murfreesboro. Jeremy Fortner approved it on the first go around on my terms. My only wish is that they would have thrown in a few oil changes,which I failed to negotiate. I am very happy with my new ride.

R and L Schmitt

Sep 9, 2013

Our prior experiences with Ford of Murfreesboro have been excellent. Recently we had the pleasure of being greeted by Jim Mink, sales consultant. We were impressed with his calming approach. He was not 'pushy' and understood our needs. The remained of the staff also accommodated us very well and we drove home with a 2014 Focus from a trade-in. They especially took much time explaining the Sync of which was a new feature for us. The staff is extremely friendly and Jim Mink is a great guy.

Long drive to the dealership with great results

Sep 8, 2013

Wes Martinez was a great sales professional and took the time to explain everything.

brooke talmage

Aug 31, 2013

Wes was very helpful and respectful. Bright future ahead in the bussiness for him.

E&SBENNETT

Aug 31, 2013

I had stopped by Ford of Murfreesboro on a Friday afternoon was greeted right away by Wes M. He was friendly and respectful. I told him what we were looking at and he showed me some options. After paperwork was complete they ran all our options and contacted us on Saturday and we signed Saturday night. Car still needed to be inspected and cleaned. So they provided me with loaner car off the lot (very nice one) for the reminder of the weekend. When we returned Monday to pick up car Mr. Wilson had rerun our paperwork and found a better deal so we resigned. Car was still being processed so we did have to waiting a little while, but again while waiting we were checked on several time to make sure we where okay and if we needed anything. While waiting Mr. Wilson returned again with an even better offer so we resigned again. Mr. Wilson went above and beyond to continue to find us the better finance deal. Detail Dept. little under staffed but that doesn't change our minds about Ford of Murfreesboro. Thanks for the awesome service and for a great car.

JERRY CHASE

Aug 31, 2013

JOE WAS A GREAT SALESMAN N A BIG HELP ON MY DECISION FOR A VEHICLE TODAY.

Kyle S.

Aug 30, 2013

At first I was a little skeptical as to if I could actually fit in the 2014 Mustang GT I was pleased to find that I did I'm a huge muscle car guy so this 5.0 monster is the closest thing to the stage 3 roush that I originally wanted but couldn't afford the salesmen were great with helping my dream come true I had never driven a stick but they were quick to help me get up to speed and out on the road the office staff were super nice and definitely went out of their way to make sure my experience was nothing below mind blowing I'm happy I took the time to drive from Clarksville to Murfreesboro their stock can't be beat every color and model you could ever want my mind is still blown its like one of my dreams just happened 420 horse power there are no words to describe your first big block v8

Warren brown

Aug 28, 2013

Nate Campbell was great in helping us choose the right car for our needs. He showed us several options which fit our financial needs and mileage needs. I would want to use him again if we were to purchase another car in the future. Debbie and warren brown .

RoyW

Aug 26, 2013

This was frankly one of the easiest car purchase experiences that I have had. Our salesman, David, though very new to the dealership was knowledgeable and courteous. Everyone from the finance officer to the sales manager were upbeat, positive, and tried to be sure that our buying experience was a positive one. On top of that I feel that I got a great deal on the car that I wanted. It was worth driving 50 miles from my home to make the deal.

JuneTN

Aug 25, 2013

I recently purchased a 2010 Ford Escape XLT from Ford of Murfreesboro and found the experience to be excellent. I have purchased many vehicles and found that the process at Ford of Murfreesboro was the best. The customer service and buying process was by far the greatest. I will go back again and send all of my friends, as this was the easiest purchase I have ever made. Jim Mink, the sales representative who assisted me, was professional and extremely pleasant to deal with.

Nova Buker

Aug 23, 2013

I was at the Jack Roush signing last night and it was awesome. I want to thank my salesman "Chico Marable" for being the best car sales man I have ever come in contact with. He is respectful, friendly, helpful and kind. He checks on me periodically and I appreciate that. I am enjoying my Ford Focus very much and highly recommend this dealership. Thanks again. Chico, have a great weekend. Hope you sell 20 cars......lol

PREVIOUS Ford owner

Aug 23, 2013

They had a public appearance by Jack Rousch at this dealership. There was a line of about 100 "general public" who had waited for hours for an autograph. The only ones they let in were "rousch owners". The manager would not come out to talk to the people. He sent a girl out. This was not advertised as a "Rousch owners" event, nor did the ad say owners would receive priority. I feel (as did MANY) of the people who were shut out that the dealership showed poor judgement. The manager showed lack of respect for the public, and whoever organized the event did a poor job. If this is how this dealership conducts business, I would urge everyone to take a close look at it before making a purchase. I should have taken a picture of the manager hiding inside like a coward. I am sure the dealership received a portion of the proceeds from the Rousch memorabilia being sold. Most people bought something to have signed. The dealership should offer refunds to people if they would like one. I come from a Ford Motor Company family. They built them, designed them and we own them. No wonder American made cars have gotten such a bad rap.

KEN FERRYMAN

Aug 15, 2013

DALTON BARRY & ANGELO,THANKS FOR MAKING MY PURCHASE OF THE 2013 FORD FUSION ONE OF THE EASIEST CAR TRANSACTION EVER. I'VE NEVER PURCHASED A NEW CAR ANY FASTER & AT THE PRICE RANGE I CAME INTO YOUR DEALERSHIP LOOKING FOR. THANKS AGAIN.........................KEN FERRYMAN.

Michelle

Aug 5, 2013

Purchased my first SUV from Ford of Murfreesboro. Chico, Julia, Winnie, and the finance guy were all great! I was dreading the purchase experience after having some issues in the past with other dealerships. They got me the best deal, answered all questions I had about the vehicle, and really exceeded my expectations for customer service. The staff were friendly and more than willing to help me in whatever way they could. They wanted me to be completely happy with my purchase - and I am!

Tracy

Aug 2, 2013

Traded my truck. Got a Ford Escape. Love it!!! Salesperson was great. General Manager was great. Finance man was great! Couldn't have asked for a better car buying experience. Will definitely refer friends and use them again in the future!

Don W

Jul 30, 2013

Just purchased a used Ford at this dealership. Scott Dickens was our sales rep. He did such a great job in making sure everything when well. Seems like an honest, friendly, and caring place. Scott made sure we were satisfied with the vehicle before we left the lot. They went the extra mile. I'll be looking there first for our next new or used car purchase.

Rick R.L.

Jul 26, 2013

The A/C in the vehicle went from cool to hot with not warning. I thought possibly we would need a new compressor unit. It's the wife's vehicle and it needed to be fixed. We dropped it off to Quick Lane they did a review and found that it should be checked by the GM Serivces. I didn't have to return to Quick Lane to move it to the Chevy people. It was all done by Mr. Lamount. When the vehicle was fixed a ready for pick-up, all we did was drive back to Qucik Lane. Turned out the vehicle did not need a new compressor. The wire to the compressor was shot. The wife left with a smile on her face and that meant she approved the service we got.

Rhett

Jul 25, 2013

I found all of the individuals that we came in contact with us to be very friendly and helpful. The salesman listened to what we wanted from the experience and set out to meet our expectations. We purchased the car that we wanted and left feeling good about the entire experience.

Fancee

Jul 13, 2013

This was my third vechicle purchased from Ford of Mufreesboro. Not all the hastle you get at most dealerships. My salesman,Joe Blevins is awesome. He made sure I got the best deal possible. The great customer service is what keeps repeat business. Thank You!!

Sherrie Crawford

Jul 12, 2013

I would like to give special thanks to Boyce Poston and Steve Wilson who both went above and beyond to put me in the perfect car for me, a beautiful 2010 red Mercury Milan which made it more special since I had just had my birthday.They were all very friendly and professional at Ford Of Murfreesboro I had a wonderful experience, and would highly recommend everyone who is looking for a new or pre owned car to first shop and talk to the friendly sales team at Ford Of Murfreesboro. Thank You, Sherrie Crawford

Joanne

Jul 2, 2013

We got my new car at Ford of Murfreesboro, the staff was great. Wes, our sales rep did a great job and was very efficient, did not have to spend all day getting the car! I would recommend Ford and will continue to patronize when we are ready for our next vehicle!

Carlos Bickford

Jun 28, 2013

There have been several issues with this truck since we pulled off of the lot. All unexpected. Since it was supposed to be a certified vehicle we weren't expecting any trouble. All problems so far seem to have been resolved. Now waiting on the tags which were supposed to be in yesterday.

Matt

Jun 27, 2013

I worked for this dealership 5 years ago and still had a couple friends around so when my GirlFriend needed a new car, I figured there was only one place to go. Scott Rose, Tom Lange and the rest of the team at Ford of Murfreesboro stepped up better than I could ever have asked for and she left with a brand spankin new Focus when we were thinking about checkin out a couple year old used model. We are both overly thankful and once again I am reassured that it doesnt get any better than Ford of Murfreesboro. I will be back in October to add another new Ford to the driveway!!! Thanks again guys, cant say enough how much we appreciate it!

Nova Buker

Jun 26, 2013

Chico is the Main!!!! I spoke with him on the phone and told him exactly what I could do and he said come on out, we will get you there. This was the best car buying experience I have ever had. The staff, Winnie, Wendy and Chico provided everything I needed. I was in and out before I knew it. Let's not forget Steve the finance man he was very nice too. Chico came in on his day off, from having a 76th birthday luncheon for his mother to take care of my sale. You can't beat that. I highly recommend Murfreesboro Ford and their staff and fully intend to pass on the word to my friends. Thanks for making it so easy. And by the way, I love my new Ford Focus, it is such a "Novie" car, I look good in it. Nova Buker

Todd S

Jun 26, 2013

I know the full time my car was there it was not all of your fault, but when Kim did not call my service contract company after 5 days to receive the approval on addition work, when I call and had to wait on the phone over 45min, than I had to left a message and did not receive a call back that day or the next. Also, my car was there for two week, I need to retrieve an Item from my car, I and one of you rep. found the car unlocked??? When they brought the car to my when it was finished, they did not insure the hood was closed Yes, it was open when they brought it to me The inside had finger prints on the dash Yes, it was unclean. That is why I will not recommend your dealership.

charles kent

Jun 24, 2013

The most hassle free buying experience I've ever had. Although we live 377 miles from this dealer it was well worth the drive. Started buying process on their web site. Answers to our questions were answered almost immediately. Received more than a fair price for my trade in. Very clean dealership, everyone was exceptionally nice. Our salesman Ryan, best salesman ever, honest, trustworthy.. not words commonly associated with a car salesman. Business manager explained everything to us and found us the best interest rate available. I'll keep this car for 10 yrs. but then I will buy my next one (an upgrade) from this dealership even though I live out of state.

cuppa6867

Jun 22, 2013

I am writing this review not an hour after leaving the dealership because I am so appalled and quite stunned at the way my wife and I were treated at this dealership. First off, as soon as we walk in, the man that greets us asks right off the bat if we're ready to buy today. This was annoying but expected, and I proceeded to inform him that we were just beginning the car buying/leasing process and we wanted to look at a few options. Well little did I know that his question was actually a test to see whether he would pass us off to the 18 year old kid who'd been there for 2 weeks and never sold a car, or whether we were worth the effort. With a quick "I've got a deal working right now" mumbled under his breath, he set off to find the poor chump who would have to deal with us. However, this was to be only the first slight of the afternoon. Annoyed but determined, we forged ahead despite this. Next up, Junior took us out to look at a car and right off the bat asked us again what it would take to get us to buy it today. For crying out loud! All these people see is the dollar bills coming out of your pockets. No one cares about helping us find the right car for us or helping us make the right decision. And as soon as we explained that we are just starting the process, he shut down, became even less personable and less helpful than he was before, and basically just sat in the back seat silent during the uncomfortable and annoying test drive. We loved the car, but the whole experience of that drive put us off of it, and we were frankly ready to get out of there. I could've gotten more information from the lamp post the car was parked under. I knew more about the car than he ever will, and it baffles me how it can be your profession to sell a particular brand of car, yet know nothing about it. All of this said, I felt that I couldn't be too hard on the kid. After all, he was new to the trade and my frustration began to settle on the bozo who passed us off to him and the training, or lack thereof, he was receiving. Upon returning to the dealer, we were promptly ejected from the car and weren't given any opportunity to look at a different model, even though we had clearly stated we wanted to do just that. Eager to get rid of us in search of easier prey, we were rushed inside to "crunch the numbers" which consisted of us being sat down and left for 5 minutes while he had the sales manager scratch down some figure on a sales sheet for a car we hadn't even looked at. "It's close enough" was the answer when I pointed that out. Not satisfied with this and determined to get at least a shred of useful information about the finances of buying/leasing a car from this dealer, I pushed even harder. I guess something broke in his brain, and he left and returned with the sales manager. She was polite and professional but was also eager to be rid of us. Which by this time was fine with me. I was pretty much fed up and was ready to blow a fuse, but elected instead to just politely leave with what little dignity they'd allowed us to keep. I've never walked out of a place of business feeling so bad. I mean, we dress fairly nice and drive a nice vehicle now. We don't smell or have missing teeth or anything. We're not that young, approaching 30. So I don't know what it was about us that triggered that salesman instinct to kick us out the door without even trying to earn our trust or business. I suppose unless you have your checkbook out ready to go, its hands off. The ironic thing is that we were 99% sure we were going to buy that car when we drove in, and 100% sure we weren't when we drove out. And it wasn't the car's fault either. It's a brilliant car worth every penny. But not one of those penny's will go to this dreadful establishment. Although a terrible experience, we did gain something. We have now ruled out the Ford and will be buying a Hyundai. Now I just need to get this bad taste out of my mouth.

Larry Shirley

Jun 21, 2013

This was a very pleasant buying experience for my wife and I. Everyone at the dealership was very professional, courteous and helpful. Wes helped us find the exact vehicle we were looking for. He was very knowledgeable about all the different vehicle models available and the specific options we wanted. Once we found the vehicle, the dealership came up with a price that was within our budget and we were out the door with our new vehicle in a matter of minutes. A great place to buy a vehicle. Thanks everyone.

Joe LaFerriere

Jun 19, 2013

Decided to trade in my 2011 F150 for a better equipped 2013 F150. I purchase under the X-Plan so vehicle price is not a deciding factor for me. Trade value, how the dealership treats me, and service department are what wins my business. My sales consultant Greg Theobald understood from the beginning what my process was and respected that. Ford of Murfreesboro was competing against two other dealerships both of which I had purchased an F150 at previously. In the end Greg and Ford of Murfreesboro earned my business because of the following: 1. Greg and management (David Lee) respected my purchase process and did not pressure me to purchase now. 2. Answered all of my questions while helping me narrow my decisions 3. My experience with their Service Department which has been very good 4. In the end stepped up and closed the deal with an excellent price for my trade and great financing. Greg and Ford of Murfreesboro exceeded my truck purchase requirements and have earned an advocate and customer.

DavidW Eagles#1

Jun 14, 2013

Ford of Murfreesboro is hands down the best purchasing experience I have ever had. I have owned gm products most of my life and after receiving the treatment I got at Ford of Murfreesboro, I would never go anywhere else. I purchased a 2013 Roush mustang just this week and it is a awesome vehicle. Thanks Ford of Murfreesboro for the excellent customer service you showed through the entire process. If you are in the market, you have to go here , they are the best in the business ...

KRae

Jun 11, 2013

Wes was friendly and that is the first thing that got our attention and so helpful with our price range. The test drive showed his knowledge of the vehicle and he stayed until we were satisfied with the loan process also. We will refer friends and relatives to your dealership because of the service we received. Thanks again for everything.

HemiDriverNdaBoro

Apr 10, 2013

I initially went in to look at the STX's during truck month. I really couldn't find the truck I was in love with so Joe Blevins recommended a used 2012 Dodge Hemi... It was my Perfection. The right price range. The only negative in this process was they low balled my trade in value... Be wary of that..

ER3641

Apr 10, 2013

Least amount of pressure I have ever had at a dealership. Purchased an F-150.... was in and out of the dealership in less than 2 hours. Easy to negotiate with.

Teena Hunt

Feb 15, 2013

This was a big experience for me as I had had my car 15 years. Joe Blevins, Brian "Griz" and Randall Bedell made my shopping experience so easy! Was looking for a 2013 Mustang with 6speed MANUAL transmission. Found very few listed anywhere else I had looked online, so I made the trip to Murfreesboro to see what they had. Lots of choices, more than anywhere else. I ended up buying the 2012 Mustang that was on the showroom floor. I could not have had a better experience from all 3 of these guys. I will definitely recommend Ford of Murfreesboro, Joe, Griz and Randall to anyone looking for a car. Everything I was signing was explained to me in perfect detail and they made the whole process very easy. Thanks again guys!

Suzzanne

Feb 2, 2013

We bought a 2013 Ford Fiesta and were very pleasantly surprised with the high quality of service and the stress free buying experience. We worked with Tom Lange and told him what we wanted, what we could pay and what we had to work with and he made it possible for us to drive out with our new car. There was no bickering back and forth over down payment and monthly payments. Theygot us what we wanted. We would highly recommend Tom and Ford of Murfreesboro to anyone.

Ben

Feb 1, 2013

I was looking for a used pickup truck and stopped by a few car lots to see what they had. Ford of Murfreesboro was head and shoulders above any of the other places I went in terms of both price and negotiations. The dealership worked with me to get the truck (I had a loan from an outside credit union, which I came to realize was much more work for them than dealing with their own lenders) and I got a great price. Also, if you're looking to avoid those sleezy car-dealer types, I'd go in and ask for Nate and/or Chico- those guys are straight forward and won't waste your time with pretend negotiations (my brother worked at a dealership and he agreed that these guys' strategy was exceptional).

KRJ

Jan 27, 2013

Very positive experience. From the Salesman Greg Theobald to the Business Manager Randall Bedell it was a very professional and hassle free process. Will definitely recommend to others.

John W

Nov 26, 2012

I recently bought a 2011 Mustang from Ford of Murfreesboro and thoroughly enjoyed working with salesman Chico. Everyone I dealt with was a pleasure.

Roush Rider

Oct 20, 2012

I found Murfreesboro Ford on the internet as I live over 70 miles and at least 5 other Ford Dealers away. I found a car of interest and began talking with Tabitha about the car. One thing lead to another over a period of several months and despite the slow and deliberate decision I was making, she was patient and never pushy. When I finally decided to drive and visit the dealer Tabitha introduced me to Mr. Brian Griz who I'd seen on the internet videos. Being an extremely cautious and experienced buyer I am pleased to report that I've never had such a satisfactory car purchasing experience and this was my 20th or maybe more auto purchases! In fact, I was so pleased that I ordered a new Stage 3 Roush and the delivery, service and timing was beyond expectation. Every single detail of the transaction was correct, they kept their word on everything and exceeded several expections I did not really have. A very top notch dealer with exceptionally professional people, honest and fair dealing!

Edge Owner

Sep 18, 2012

This is a company that wants to sell cars and make happy customers. Being a Ford family, our first stop in looking for a new vehicle in a new city was this dealership in Murfreesboro, TN. From the salesman, Mike Strader, through the Finance Manager, we felt appreciated and understood. We left with a great deal and expectations of excellent service in the future.

Fusion girl

Sep 1, 2012

Love the ford fusion recently bought 2011 ford fusion and I won't go back to any other vehicle besides ford, they are so heapful and dedicated

Happy New Car Owner

Aug 29, 2012

I always hate going to a car lot and usually get mad as we drive there; however this experience was wonderful. Joe Pittard was our sales person and he really worked for this sale. The vehicle I wanted was sold the day before we got there. Joe did not pressure us into looking at any others on the lot and was willing to look for a vehicle exactly like the one we had picked out. My husband asked if they could lower the price on another vehicle (which was a better class than the one we originally wanted) and they did. EVERYTHING about this experience was enjoyable, from the paperwork to the financing. I would recommend Joe Pittard and Ford of Murfreesboro to my closest friend! Thanks for the great work Joe!!

37167mcse

Aug 22, 2012

My wife and I just happened to stop in to look at F-150's on our way back home from a trip. Boyce Poston came out to ask if I needed any help. I explained I didn't think I was ready to buy but was looking. Boyce asked what I planned on using the truck for, was extremely friendly, and not pushy at all. I had done quite of bit of research on the net so pretty much knew what I was looking for. I asked for the numbers and stated I might be back. Once I got the numbers plus trade in value my wife and I decided to buy as it nice to drive a vehicle off the lot and not be upside down. The process was seamless from meeting Boyce, dealing with Randy in finance, to the GM Robert Long.

lahoma

Sep 17, 2011

I appreciated the friendly service and the service associate wasvery informative when questions were asked. The service was also quick and professional. I felt she truly had the best interest of my car in mind. She even provided additional information that was later benefical for the upkeep of my car.....it is saving me money - good thing.

askt10

Sep 16, 2011

When I went to purchase my used Ford Edge, the sales person was very friendly and very helpful. I would reccommend this dealership to all of my friends.

mboroford

Jun 4, 2011

We have leased two cars and purchased three cars from the Alexander Ford dealership over the last fifteen years. Our most recent purchase was a new Mustang. We dealt with Mr. Jim Matthews. He knows his stuff about all Ford products and is just a great all around guy to do business with.

Norval

May 12, 2011

When I need service I go to Alexander Ford because that is where I bought my Ford F350 and they always give me good service.I can call and make an appointment and they have a comfortable place to wait while service is being performed.I would like to especially commend Albey Holt for her helpful attitude.

MaryMulroy

May 10, 2011

We bought our car from Alexander Ford and had a great relationship there. The last time we had our car serviced it was for a recall. We made the appointment with Albee and had it there on time. We were told it would take 2 1/2 to 3 hours to fix the recall. When it was finished they called us and we went to pick it up. While I was talking with Albee someone came and picked up my keys and had it right out front waiting for me. I was very pleased with their work as well as their attitude! I would recommend them to anyone and everyone!!

donnell

May 5, 2011

I love the way Alexander ford make you feel right at home. They have the best outstanding people working for them. The Service is quick just like the name says Quick Lane. Keep up the good work because I only take my car to you Quick Lane. Thanks,Mr. Holt