Used Cars for Sale at Fountain Acura in Orlando, FL

masbirdies

Apr 15, 2014

I've had a few good car buying experiences in my life, but, none were as good as this one. I worked with Josephine. I highly recommend her. She was professional, didn't play games. Told me exactly what she could and could not do. I was working with another Acura dealer in Ocala before I contacted Josephine. The Ocala dealer was the complete opposite. High ball everything on their end (including a $3900 dealer add on for floor mats, trunk tray, wheel locks, and paint sealant) and low ball everything on my end (like trade, etc..). Every time I hung up the phone with the Ocala Acura sales person, I felt like I had to wipe the muck off of me. It was that bad! Fountain was the complete opposite. No surprises when I got there regarding the price we discussed on the phone. No surprises in the F and I office. The only recommendation I have is I purchased on a Sunday. I usually like to meet the service mgr. however, that department was closed. Other than that, First Class Experience with Fountain and Josephine! I highly recommend purchasing from Fountain and running from the Acura dealer in Ocala.

mshuq

Mar 22, 2014

During vacation in Orlando my Acura MDX 10 autoelectronic system failed, tried manual start but alarm will go off. Called national custo service, reffered to Fountain Acura. Mr. Droke took personal care to fix the problem and gave me loaner MDXwhile my car was repaired. Their support and understanding was fantastic. Im very grateful to Foutain Acura service.

jkraine

Mar 12, 2014

CJ was an incredible salesman. He was understanding, helping and went above and beyond to exceed our expectations with the car buying experience. Phenomenal experience! I have been to many dealers in the area: toyota, nissan, kia, ford, and have never met a salesman more compassionate and understanding. CJ should be commended on his customer services efforts and truly is an asset to the dealership. He possesses many of the ideal attributes that so many salesman lack: honesty, integrity, compassion, and truly goes the extra mile for his customers. We also worked with Kyle and he was equally as impressive. Both have truly exceeded our expectations not only with the dealer but also with the whole car buying process. Because of these two incredible employees we will definatly be customers for life and will share our experience with friends and family.

Edwin01

Feb 28, 2014

My experience at Fountain Acura went pretty much smooth. Harry was my sells man and treated me with high professionalism & knowledge. Thanks to him & his team I drove out with my new 2014 Acura TL SH-AWD. I'm very pleased & recommend this dealership.

mohammadabuzant

Feb 24, 2014

Fountain Acura was very neat and had great service. The staff made me fresh coffee while I was waiting to meet with finance. Smiles were given at all times and made me feel welcomed. Thank you guys

nancy6945

Feb 20, 2014

I have been doing business with this dealership for over 9 years and they always go beyond my needs . Everybody is very friendly and attentive . They do a great service and maintenance.

jasonsea

Feb 18, 2014

We just moved to Orlando and this was our first experience with the local Acura dealership. Very friendly team and easy to work with. They made the whole process hassle-free.

tonymlt

Feb 14, 2014

As I was contacting a number of dealerships and sales staff in the central Florida area Christopher was in my top 3 to deal with. Mr. Perrott was always friendly and professional and very helpful in calling or texting me with car options as they became available. Some sale people NEVER followed up. Christopher always did..politely and professionally. While Fountain Acura didn't have the car I needed I would look to them in the future as I or my friends have needs. Job well done Mr. Perrott!!!Tony M. (Eustis, Florida)

WiLLMunoz

Feb 12, 2014

My experience at Fountain Acura was a smooth and wonderful one. The Fountain Acura team were helpful and knowledgeable of their vehicles and I drove out with my new Acura TL. Very pleased and recommend this dealership.

meldobie

Jan 29, 2014

I had a nice experience at Fountain Acura. I was shopping for a used TSX and worked with Jose. Jose was extremely knowledgeable about the tsx and was very low pressure. He answered all my questions and was familiar with the car. While they don't list the prices on the used cars on the lot, all the prices are listed online. The price was quite fair, lower than similar vehicles at other Acura dealerships with similar miles/options/etc. However, they do not offer certified pre-owned warrantees which was a little disappointing. They also offered me a fair price for my trade. I told Jose what I was expecting to sell my car for privately, and he offered me nearly that much; saving me the hassle of having to sell it myself. I live an hour away, but Jose was able to do most of the work over the phone. He returned calls promptly; even after the sale as I had some questions a few days later. Overall, I had a pleasant experience. At no time did I feel haggled or pressured at all.

krsin97

Jan 21, 2014

Fountain Acura needs to step up to the plate and treat their customers with royalty, especially folks dishing big bucks to purchase those high end vehicles. They also need to weed out the service guy Dan, I believe I have his name correct; has no personality, and does not have customer service training. He is the reason for me to go elsewhere for service. I had follow up conversations with three servicemen and the parts person, and had three different stories from them. The right hand does not know what the left hand is doing over there.Lastly the dealership in from the 1990's, when compared to other high end dealerships, i.e. waiting room, and overall aesthetics expected of a dealership that sell quality cars. Sutherlin Nissan has a far better operation/facility than Fountain Acura so they should pay them a visit and learn from them.

jerseychic1173

Dec 16, 2013

Josephine Mancini was awesome. All paperwork was ready, she was very pleasant and attentive to my needs. I will definitely recommend this dealership to everyone. Prompt and very courteous service.

FlameRed

Dec 7, 2013

We were looking to purchase an Acura MDX and were using a buyer service through a credit union we belong. None of the dealers we were referred to by the buyer service had the car in the color we most desired, equipped as we wanted. Fountain Acura was not part of the buyer service, but we looked at the inventory Fountain had on their web site since they were the closest Acura dealer to out location. Fountain had one on hand in the color we preferred with the equipment we wanted. We also stumbled upon this Dealerrater web site and saw all the great reviews for Josephine Mancini. To be honest, we were skeptical that these reviews were legit, but we figured we would contact Josephine based on what other stated here and see if she could put together a better deal.Josephine was extremely responsive. Within a an hour of our initial web request, with a few emails and a couple of phone calls, she put together a deal that saved us hundreds of $ over what the buyer service was going to provide us. To be honest I really thought I was wasting my time. This certainly was not the case! Josephine was able to put a substantially better deal together all from the comfort of our home. We would rather have a colonoscopy rather than go through the hours of torture negotiating a deal at any dealership. Josephine understood this and was able to get us in and out very quickly. There were no surprises at all and when we showed up the deal she put together was the deal we signed. There were no hidden extra's, no add ons, no surprises. The business office was backed up because of a "difficult" customer and Josephine went out of her way to get another business office person from another office to handle our final paperwork for us so we could get out. We ended up consummating the deal in under two hours from arrival, including the test drive, cleaning out our trade in, and her taking us to fill up the tank with premium gas. I consider outstanding for today's complex regulatory requirements. I would highly recommend that you contact Josephine!

Danica764

Dec 4, 2013

Josephine was extremely knowledgeable of the car and process. She made the transaction very smooth and stress free. I would highly recommend her and Acura to any of my friends. It was a great experience.

Kster123

Nov 30, 2013

Great sales experience, but worst service department I've ever encountered. All I'm trying to do is schedule an oil change and tire rotation. I've called numerous times and no one answers. I go ahead and arrive on a Saturday morning when they open thinking how long can it take. They turn me away saying they only have 3 tech's working and none of them are lube guys. I go home and schedule an appointment (online) for the following Saturday. I get a call a day later saying they are already booked for Saturday. That has to be a flat out lie - figure they just don't want to tell me they don't handle oil changes on the weekends. If I hadn't already prepaid the 2 years of oil service I'd say forget it. ** Lesson learned - don't pre-pay for anything at this dealership. Good thing I have my own Honda/Acura mechanic if anything should really go wrong.

Leslea Barrett

Nov 29, 2013

In all my dealings with car dealers,I have never had such a personable salesperson and an easy experience!!!Josephine Mancini was remarkable and I will have no problem going back to Fountain Auto Mall for myself and refer others!

Janplantz

Nov 10, 2013

I must say Josephine made our car buying experience trurly wonderful! She delivered on everything she said she would have done to the car before we took it. We talked about everything from the car to our dogs! Loved it! The finance gentleman Louis was very nice and took his time to go over everything and make sure we understood it. We absolutely love our Honda! Great service, Great people, Great experience! Thank you so much!!

jpinckney100

Oct 16, 2013

My name is Joseph Pinckney and I would like to share my wonderful car buying experience, that I had with Josephine Mancini and the other staff members of Fountain Acura.I had been looking to purchase a vehicle for quite some time before my experience with Fountain Acura, in fact it had been eight months. I was frustrated because of the dishonesty, pricing/number games, and the unprofessionalism that I had encountered.One evening while surfacing the internet I discovered the web site for Fountain Acura. I checked their inventory and saw a vehicle that caught my attention. I sent them an email stating my interest along with my contact info., and a prefered time frame to be called.The very next day a salesperson (Josephine Mancini) called and introduced herself. She provided me with all of the information that I needed on the vehicle. I told her that I wanted to make an offer, but I was not sure If a smooth and positive business transaction could be obtained, because her dealership is in Florida and I reside in South Carolina. She told me that we could make it work, and that she has had several out of state customers. I made an offer on the vehicle and to my surprise, Josephine called me back within an hour to ask what day I would be coming to pick up my vehicle.The transaction was so smooth, and easy, I quickly made arrangements.Upon my arrival at The Florida International Airport, I did not have to worry about getting a cab. I was picked up by my salesperson. We arrived at the dealership, everyone was polite and courteous. They offered me refreshments while we were finalizing the paperwork, which did not take very long at all. In my experince with Fountain Acura I really appreciated their honesty, prompt responses, and Professionalism. I can not think of a reason why I would not do business with them again, or recommend them to others.J. Pinckney

Cathem

Aug 31, 2013

Josephine was the first rep I have ever met that is honest, friendly, not pushy, and delivers what she promises. I will definitely recommend this woman to all my friends and relatives in search of an Acura. She cares about her clients. This is why we come back to Acura! My daughter LOVES her new RDX. Thank you again, Josephine.

FLGator

Jul 13, 2013

Strike 1: During the test drive, I said that I wasn't interested in the navigaton package since I could use my iPhone for that information. Clyde "scolded" me for using my phone while driving, said "tak, tsk, tsk," and even made a juvenile finger wagging gesture. I was still interested in the car, so I ignored his unprofessional mannerisms. Strike 2: Despite repeated requests for a final, out-the-door price, Clyde continued to present figures that were marked +TTT. Strike 3: Clyde used the voice texting feature on his phone to leave messages for other clients while I was asking him questions about the car.

mpeterson5

Mar 5, 2013

We were on vacation in Florida when some sensor lights flashed on our Acura MDX. Service would not even look at the car because it was 1/2 hr before closing time. We took it back the next morning and were given estimate of over $1000.00 to repair. Thought price very high but as we were captive audience had no choice but OK the repair. We got a call later from service manager stating that while car up on rack, the mechanic noticed our rear brakes, rotors and calipers were shot and that the brakes had less than 1mm left. We questioned this as they had just been checked before leaving Ohio and the local mechanic said they were fine. We then phoned our mechanic in Ohio who read the written assessment of our brakes before leaving as 6/32" and said it would be almost impossible to wear out that much brake in 1000 miles without noticing something amiss. When we told this to the service manager, he told us we would never make it back to Ohio! Talk about stress! Not only did we make it safely back to ohio without the replacement of the brakes, rotors and calipers, but had our local service manager removed the back brakes, show us the brakes, rotors and calipers and all were fine!!!!We are getting to purchase a new vehicle and it will not be an Acura - this left such a bad taste.

Kster123

Feb 16, 2013

The sales experience was great and highly recommended. The rating however is based strickly on the service department. This is the worst i've ever used. Its impossible to get them on the phone to schedule an appointment or talk to someone. I've called multiple times throughout the day, different days, etc. i've had my car for 1.5 years and same story every time i've called. For god sake, hire an intern or hourly employee to answer the stupid phone. At least make it seem like you care. Have a human voice tell me a service rep will call back soon. The voicemail right now says "if we dont call you back by the next day, try again because there was a problem". Seriously?

Upset clermont

Jan 4, 2013

Excellent. I did the whole deal on the phone and was very happy with my whole dealship experience. I am happy with my 2012 Acura tl

Rgregorr

Nov 26, 2012

Josephine was great, informative, confident and helpful. She made us feel comfortable. Surely anyone I know that is interested in a vehicle will be directed her way.

hmaid

Nov 25, 2012

It was a pleasure to do business with Fountain Acura, in particular Meer Azam. He was extremely professional salesman. The transaction was very smooth and we appreciate the experience. We would definitely buy again from this dealership.

Alice678

Nov 24, 2012

The people that works there are very patient and accomodating. They really worked with us to come up with a payment within our budget when we purchased our car.

adamone984

Nov 23, 2012

Meer was very helpful and I did not feel as thought it was a high pressure sale. He answered all my questions for was very knowledgeable.

Rwoods14

Nov 20, 2012

The customer service was excellent. The whole purchase process was smooth. Will do business with Fountain Acura again and definitely recommend the dealership to other friends.

tkpyron

Nov 17, 2012

Hiram was very professional and informative. Paperwork was quick and efficient. We took a test drive and left with the car within a couple of hours. Good experience overall.

davidball

Nov 7, 2012

Josephine was extremely knowledgeable about the product and took time to explain all the features to us. The best car sales person we have ever talked to.

christopherandnicole

Nov 3, 2012

This was a very professional & elegant experience. I always call in over the phone before I go to the dealership when I am purchasing or leasing a new car. When my wife and I got to the dealership, our salesperson (Hiram) had taken the time to place our car in the immediate showroom so that when we walked in it would be there for us. I have purchased 11 cars throughout the years, including 3 jaguars & a BMW, and I have never had anyone do this. Everyone was very friendly, and the atmosphere was not stuffy like at some dealerships. We came in at 7 p.m. and were out the door by 9 p.m. By the way, they honored our unseen trade in price over the phone. I know that this is a car buying experience review, but I would definitely recommend the Acura product as well over the base Lexus or Infiniti. I would certainly recommend to a friend or family member, and I would definitely encourage them to work with Hiram.

mfgp

Nov 1, 2012

I looked at many different brands of vehicles before looking at Acura. Throughout that process I dealt with many different sales tactics, many of them outright infuriating and insulting. I've never understood why the car buying experience has to be something to dread; it should be hassle free and exciting, expecially when buying a luxury automobile. When I contacted Josephine via internet for a price on a new TL, she responded immediately with her best price, which was below what my research indicated as a fair market price. All fees disclosed up front via email. No nonsense and very refreshing! She was also very knowledgeable about the product and patient with me while I test drove the TL twice, and then an MDX which I ended up buying since it better fit my needs. I was treated with respect at all times and felt no pressure at all. The purchasing process was quick, flawless and stress free. Car was prepped out well and Josephine followed up with me promptly when I had questions after the sale.The MDX is an awesome vehicle. Handles like a sports car with the flexibility of an SUV. And no quality problems after 3 months of ownership which is a first for me as new car buyer. I would comment on the service department, but I haven't needed them which is the way it should be! I highly recommend Fountain Acura and Josephine Mancini!

yongho.sohn

Oct 30, 2012

Carlos knew exactly what we wanted and worked with us with very friendly manner. He by far was the best experience I had when purchasing a new car.

larrynteresa

Oct 23, 2012

Josephine made our car buying experience very comfortable. We got the best deal without haggling. She even filled the tank and gave us a car care kit.

kstarni

Oct 22, 2012

Josephine is amazing ! Gave the best price upfront and disclosed all fee's. There where no games and had everything ready at the time of delivery. She is a asset to your company and wish I had that talent working for me. I highly recommend anyone looking for a vehicle to see Josephine! You will not regret it!

kmcguffee01

Oct 21, 2012

We have owned several Acura models, most recently an RDX, and had an established relationship with another dealer. So, when shopping for a 2013 RDX I emailed that dealer and also Fountain Acura. Josephine Mancini from Fountain Acura responded immediately with RDX pricing and inventory, and also let me know about a special 2012 MDX sales event, with pricing and again, inventory. The other dealer responded an hour later with a inquiry of their own (Was I interested in purchasing or leasing?) Like I wrote them in a later email, I and Josephine at Fountain Acura, thought my intentions were quite clear.Josephine is truly a professional who understands the market, her customers needs, and she made our Acura shopping experience quite pleasurable. She was totally up front and genuine, gave us the best price without haggling about add ons and extra fees, and very attentive to our automobile needs, quirks, and preferences.If shopping for a new Acura or any other Fountain model, I highly recommend Josephine. You will be taken care of.

mpopovich123

Oct 18, 2012

I began my car buying process several months in advance, knowing which vehicle I wanted, researching what time of year dealers/manufacturers typically offer incentives on it, and figuring out all of the dealerships within my geographic region. When the incentives on the vehicle took effect, I contacted all of the dealers for price quotes. Josephine responded back with the lowest offer within the region -- her price was significantly lower than all of the other dealerships around. To me, this was a good sign because I felt like she wasn't holding back and wanted to lead with her best price and not play games.We spent a day or two corresponding through email and phone about the specifics of leasing the vehicle. She provided several payment options and answered questions I had about the car and specific lease scenarios. Once I made up my mind, I called her up, told her I wanted to purchase the car. She asked me for specific items to start the purchase process (drivers license, proof of insurance, and Acura finance application). From the comforts of my house and at my own pace, I located this information, filled out paperwork, and sent it back to her through email. I spent a little over an hour between the emails, phone calls, and filling out paperwork.Afterwards, all that was left was a trip to the dealership to meet Josephine and sign papers. Josephine was awesome. We sat down, went over the details of the lease payment option I selected earlier -- this was quick and easy because there were no surprises and the numbers matched exactly what we discussed in emails and phone calls. We had a paper signing party with Josephine followed by another one with MJ (who was also great to deal with). I didn't feel pressured or rushed. Afterwards, Josephine gave us a tour of the car's features, helped us pair our phone with the car, and sent us along with a full tank of gas! I spent a little over an hour and half at the dealership.Overall, my experience of purchasing the car from Josephine/Fountain Acura was a great. Specifically, I enjoyed (1) receiving her best offer right off the bat, (2) corresponding through email/phone about lease financing information, (3) being able to process the information at home at my own pace vs. being at the dealership and feeling rushed to make a decision, (4) providing my drivers license, proof of insurance, and Acura finance paperwork through email vs. doing it at the dealership and waiting for it all to be copied, processed, etc., (5) going to the dealership and seeing that there were no surprises and the numbers she quoted to me through the phone/email matched the numbers we agreed to earlier, (6) spending a minimal amount of time at the dealership -- basically to meet the wonderful person who made the leasing experience painless, sign papers, and take ownership of the vehicle, and (7) most importantly Josephine's energy, attitude, and professionalism throughout the entire process.I would definitely consider working with Josephine again in the future!

KHumphrey

Oct 10, 2012

I was introduced to Josephine by a friend that had previously bought a car from her at Fountain Acura. Josephine was fantastic to work with. She made the process of leasing my new TL easy and hassle free. I highly recommend visiting the team at Fountain Acura.

franklaico

Oct 7, 2012

Very pleasant experience, received a great price immediately so did not have to haggle over price, no extra fees when we went to purchase it, no pressure.

Bianca Di

Oct 2, 2012

This is my 2nd Acura but first time at this dealership. In the past Fountain Acura has been a challenge to work with. I am so please I gave them another opportunity as this has been one of the easiest car purchases I have done. Josephine & MJ both are true professionals, very easy going not pushy and most important they understood my needs. If you are in the Market for an Acura visit Fountain Acura and see for yourself the service provided.

Tom Ustler

Oct 1, 2012

Cylde Roe has always been very professionl when dealing with him at Fountain Acura. Clyde is very straight forward, curtious, and always willing to help with any questins tht I may have. I enjoyed dealing with him about 4 years ago when purchasing my first 2008 Acura MDX; Clyd continues to be very curtious during my visits to the dealership and was very pleasant to deal with when purchasing my 2012 MDX.

Andrew V

Sep 26, 2012

I tried buying an Acura MDX from the dealership in Longwood FL and the experience was a debacle. I made an internet request from Fountain and was in contact with Josephine reagarding our purchase. She gave the best quoted price, was honest and open with me over the phone regarding the details of the purchase. The paper work was completed quickly and we were in and out of the dealership in less than 1 1/2 hours. The way car buying should be. Go see Josephine. AV

Victory4me

Sep 24, 2012

This is my second experience with this dealership. The first time I bought a car from them the experience was Awesome! This being the second time around was even better. I love working with people who work to give you their best and this is the experience I've had each time I've had the pleasure to walk into this dealership looking for a car.

fgruver

Sep 14, 2012

I've gone to this service department for years. They never try to sell me something I don't need, and actually try to save me time and money!! I would strongly consider making my next auto purchase an Acura simply to have Fountain's service handle the car.

ucfbronco

Sep 13, 2012

Though I can't speak for the sales department, I can't give enough praise for the service department. They have gone above and beyond on numerous occasions to keep me happy. I had a horrible experience buying my vehicle at another dealership and it arrived with quite a few issues. Fountain Acura made it a point to ensure I was happy with the vehicle and did so in a timely manner while making it as convenient as possible. I honestly never though that working with a dealership could be so enjoyable. Even several months later they still know me by name and are willing to assist with just about anything. I HIGHLY recommend Fountain Acura for service and collision repairs. You won't be disappointed!

jayson.keener

Aug 18, 2012

I purchased a 2010 Acura TL and Josephine was great. This was one of the best sales experiences I have had. She was very honest, open, approachable and overall just a great person to interact with when making a purchase of this level. I never felt pressured, manipulated or taken advantage of. It was definitely a great buying experience and I would recommend Josephine to anyone interested in purchasing a new or used vehicle without hesitation.

brianclayjones

Jul 19, 2012

The service department is top notch at Fountain Acura. My service advisor Justin Jones took excellent care of my 2004 Acura TL. Justin was also nice enough to work with me on the pricing so I knew I was getting the best deal possible. They do excellent work and really know how to take care of their customers. We were considering an MDX for purchase and they were nice enough to give us an MDX Loaner car so we could spend some time with the MDX before deciding to purchase. I have also had the opportunity to work with Debbie Jones the manager of the service department on the phone a few times prior to my visit. I had a check engine light on my 2004 Acura TL and she was nice enough to help me diagnose the problem over the phone. She even said I should have the car worked on locally since it probably wasn't safe to drive to Orlando. I don't know about you but I have never experienced this type of amazing service at a dealership before. We are now service customers for life. Thanks for the excellent service.The Jones

darcom2005

Jul 6, 2012

They were very friendly and helpfull. The made my experience getting a new car very smooth and the one issue I had with my new purchase was corrected without any complications, very quickly.

Frelar

Jun 13, 2012

The reason I didn't give quality of work a great is because the car wash was not up to my standards or Acura standards. The washer left grease smudges at several locations on the right side of my car. It also cut into the paint of the right rear view mirror . I am pleased with everything else.My service agent Darren is outstanding. He is most friendly and helpful. Darren is an asset to thIs dealership .

Tkelly11

Jun 6, 2012

My 2005 Acura is the first new car I have ever purchased. It is getting old now, but on my last three visits to have repairs done, I called when I was relatively close to the dealership. They told be to bring it right in. After being there for an hour max, my car was ready to go, and the items were all still under warranty, so the service was free.

johny fernandez

Jun 2, 2012

ok I'm come for service my acura tl 2007 but my services Edy fernandez due for mi that best service also Debbie Johnson (manager) due great service in to my vehicle and informed about services and safety on this car (Acura) thanks family from Fountain acura dealer in Orlando EDY FERNANDEZ And Debbie Johnson great Team from johny fernandez

savara

May 22, 2012

Josephine was very helpful in making sure we were getting exactly what we wanted. We could tell she wanted to make sure her customers are happy rather than just trying to make a sale at any cost. We really appreciate that there were no pushy sales tactics and not a lot of back and forth. This made the car buying experience much more pleasant. She also made sure every detail was well taken care of. Thanks to her the car looked great when we picked it up. I would definitely refer people to her.

gfeazel

May 22, 2012

I worked with Richard Colon on purchasing a used Chrysler 300 and was very pleased on the entire experience. Richard was excellent to work with and the dealer ship was also great. I would recommend them to anyone wanting to purchase a new or used vehicle.

trevor2277

May 8, 2012

After having numerous Acuras serviced in Mass by Acura of Boston, I recently moved to FL. I have been in for 2 services with Fountain Acura and I have been very pleased with them both times. Each time I pick-up my car, it drives like new again. Though some local shops can provide cheaper service, you really get what you pay for. So going to this dealer for Service is well woth the extra drive and higher costs.

jstagman

Apr 9, 2012

The service dept. was very busy on Sat, but Eddie was able to get me in there anyways because I was pressed for time. They did a timely diagnostic, helping me immenseley, and got me back on the road quickly. He was very professional and provided a great experience. I love Acura and I'll return to Fountain.

amandy729

Nov 12, 2011

Clyde the salesman promised a service that was not honored! I leased a 2011 MDX with the technology package, not a cheap lease with a price tag of 47k! For the $ a month I pay I expect at very least OK service. This is what happened, I wanted the car in black, Fountain Acura did not have a black one on the lot so they had to get it from another dealership. The car that they got from another dealership happen to have the Nitrogen filled tires, an option I don't really care for. Because of this "extra" charge they incurred to get the car they gave me such a hard time about getting 12k miles a year on the lease, they wanted to give me 10k! Really? Wow I should have gone running then! Anyhow Clyde clearly stated all the advantages of having these nitrogen filled tires and that Acura would fill them up anytime for me no problem. So these "advantages", where are they? I had one tire start notifying me of low PSI and soon after I had 3. Went in to get them filled and boy was I surprised! They wanted to charge me to put in Nitrogen in my tires? Really? I didn't ask for this option and clearly it's defective if I'm getting low pressures, and not just a few PSI I'm talking about 23, 24, 26 ... The car is a few months old and is babied.... Obviously defective. So I advised the service techs that I was not going to pay to have the tires filled up because it was promised that they would fill it up for me upon the sale of the car. Of course when I went to speak to Clyde he said oh no, we got that car from another dealership and since they filled it up we're not responsible to refill for you. Verbatim "not our problem." Now how much sense does that make, I said I bought the car from you not them, so why should they be responsible for filling them up. So does that mean if I have an Acura warranty and the car needs repair they aren't going to honor it because it was purchased at a different dealer? Obviously a quick fix is to just put some air in the tires and call it a day right? I left extremely irritated and I promise I will never buy from that dealership again and encourage all to shop elsewhere. Customer service SUCKS and it's not like I was asking them to give me a brand new transmission, or repair something pricey it's NITROGEN people...There are many ways to fix this situation, 1st the easiest fix would be we're sorry for the "misunderstanding" we'll fill this time for free but for future reference you'll have to pay. No we cannot fill you're tires with Nitrogen for free but will gladly fill your tires with air as it is unsafe to be driving with such low PSI. Something along those lines to keep a life time customer....I hope this saves you from purchasing a car from this dealership, go elsewhere!

FormerAcuraOwner

Nov 10, 2011

I started out having a great experience with this dealership, but after many months of dealing with them I am now completely turned off to them. This dealership damaged my car when it was in for service and they refused to fix the damage they caused. They just simply said they would not fix it and that was the end of it. I tried to take the problem to all the higher levels of management including the GM and no one returned my calls or emails. I will never purchase another vehicle from them and have even gotten rid of the car they damaged just to be done with having to deal with them in the future. What an awful bunch of people to deal with...can't wait till the day comes when I drive by their dealership and it has gone out of business. I've talked to so many other people with similar experiences with Fountain Acura that I can't imagine they will be in business much longer.

AcuraTsx666

Apr 29, 2011

Andy was extremely helpful and wasn't pushy like the other dealers that I had dealt with. He knew what he was talking about and answered my questions completely. It was my first time at Fountain and I am positive that I will be going back. Thank you to everyone at Fountain.

jmmiles

Oct 29, 2010

I recently tried to purchase my leased MDX. I first checked my credit on all three credit report agencies. They all said I was over 700. Great Just wait you will not believe this. I applied and they were very nice BUT, they called back and told me my credit was 55 points less than what Equifax said. I told them that something was wrong. They said no way. So I sent them my credit report. They call back and told me there are two Equifax reports one for you and one for us. Just wait it gets better.I called Acura national customer service. The guy I talked to could not believe what I told him so he was nice enough to let me listen in on a phone call with a dealership in Jacksonville, Fl. He asked the finance manager if it is possible for the credit report that he get through Acura financial / Honda Financial could be 55 points less than the Equifax report that everyone else gets on line. The finance manager said yes all the time and sometimes it could be 100 points. The Acura customer service Rep was speechless and so was I. Wait Wait dont go away yet this get even better.I called Experian the company that I pay to get my reports so I can stay on top of everything. The nice lady told me after I told her my dilemma and checking with someone else, that some car companies re-factor the numbers. That means they take the real score and work them one way or the other. So I asked the nice lady it seems to me that Acura USA is playing with loaded dice and she said there is nothing I can do. So I called Fountain Acura back and asked if they could send me the report they got from their finance department and they said no.So if are planning on buying an Acura you need to start with a score of 830 then you may be able to finance a car with AcuraPlease note: I am not picking on Fountain Acura, all Acura dealership end up going back to the same place for approvals.

thomas1234

Dec 29, 2009

Actually, we liked this dealership and that is not something we usually say after buying a car. No problems...right car and the right price! They got it ready very quickly and we were surprised at the fairness of the finance department, as well. Service has been like clockwork for the 2 years we owned our 2007 TL.Like any place you patronize where there are many variables such as your purchase price, trade-in allowance, term of loan and interest rates...just do your homework and be careful!

userman

Apr 16, 2008

My Acura was involved in a collision prior to delivery to me. I noticed a vibration on the drive home but did not report it immediately. I wrongly assumed that it was a wheel out of balance. The general manager, Dan Schexnayder - dan.schexnayderatkingmail.us, offered no help and instead took the approach of blaming me for the damage. This was a terrible experience and I will not buy another Acura - a BWM, Lexus, or Infinity are in my near future. With dealers like Fountain Acura run by managers such as Dan Schexnayder, it's no wonder that Acura is fading out of existance. This is my LAST one.

SpicyMikey

Jan 16, 2008

most (if not all) the salesmen were very knowledgable about all the cars. Level of service was excellent and the sales process went quickly