Used Cars for Sale at Fox Acura in Grand Rapids, MI

Joe and Sandy

Oct 25, 2016

After months of searching for the perfect Acura RDX and visiting multiple dealerships in Illinois and Michigan we came back to Fox Acura in Grand Rapids all the way from Orland Park ,IL. The employees at Fox Acura exhibited professionalism and outstanding customer service .They are an exemplary example to all dealerships! Our sales man had a positive attitude toward the dealership in which he works and had a passion for the product that he sells which made buying our car an excellent experience. Thank you again Jerry Van Vliet our sales consultant !

Kamalesh

Oct 23, 2016

Very friendly staff and wait time was very less. Overall very good experience with Fox Acura team in Grand Rapids.

Jeanne

Oct 19, 2016

Honest; fast; wi fi in the office so I could work; pleasant and efficient staff. Explained the services needed and when to come back. Had my records accurately reflected

Michael

Oct 19, 2016

The friendly professionalism by everyone and serving Schuil coffee, a locally owned coffee roaster of superior coffee. If you change to Starbucks, I'll have to reconsider where my vehicle gets serviced.

Dennis

Oct 13, 2016

Good people that treat you with respect. Not snooty. Our salesman Chris is the best! Show room and service waiting room need updating.

Lynn

Oct 13, 2016

Ray got my scheduled right away, explained what was needed, arranged for a loner car and had things done right when he estimated completion. All around excellent!

Kim

Oct 8, 2016

Professionalism of staff by coordinating my service. I traveled 45 minutes to this dealer and was greeted immediately upon arrival.

David

Sep 30, 2016

I like the chart/form with the oil change that shows the condition of most of the systems of the car - tires, brakes, suspension, etc. That's very helpful in knowing what to expect and plan for in the future.

Paul

Sep 29, 2016

Service Coordinator Ray Mayo knew what service items were appropriate and had the paperwork all ready when I got there. He estimated 2 hours or less and that proved correct. Did not do a hard sell on unneeded service.

Robert

Sep 29, 2016

All went smoothly and quickly! I only made about 30 minutes and the service department were all very very helpful!

Jack

Sep 20, 2016

The salesman was very nice, and he knew what he was talking about. I liked the personal experience I recieved.

Kiarrin

Sep 20, 2016

The staff is friendly and makes you feel welcome. The service is always well done and completed quickly. The waiting area is clean.

Stephen

Sep 15, 2016

Staff product knowledge and efficiency was remarkable. New vehicle was spotless as delivered to me, complete with an exterior wax job.

Gongzhu

Sep 14, 2016

Friendliness, efficiency.The young man who served us was very friendly and clearly explained to us the situation of our vehicle. The customer waiting room is nice with Wifi, coffee, and cookies.

Nhat

Sep 14, 2016

So easy, convenience and they also clean my car real nice. Everybody was very friendly and helpful. Highly recommended this dealership

William

Sep 10, 2016

great being able to have a ride to and from the airport for service while I was out of town.

Eric

Sep 9, 2016

The people were personable, understanding, patient and professional. They appeared quite good spirited and knowledgeable. " Please ensure your feedback contains at least 20 words. " Thought I was being clear and concise, review bracket wouldn't allow it.

David

Sep 7, 2016

Sales Manager took time to prepare and discuss/explain several options for us and working with his team of our sales consultant and finance manager provided us with the best solution. This was an entirely professional and cordial experience and continues to be the foundation of our relationship with Fox Acura-TRUST! We are delighted.

Randy

Aug 29, 2016

Ray in Service is exceptional, he gets you in and out expediently and keeps you well informed as to the progress of a repair or service that is being done.Eric in Sales is extremely knowledgeable, friendly and helpful before during and after a purchase.Manager Jared is very Sharp, honest and treats you like a valuable customer well after your purchase, a true gentleman.

Matt

Aug 28, 2016

Outstanding customer service from my initial inquiry to the final service demonstration when I took delivery of my new vehicle.

Gregory

Aug 26, 2016

Jerry was prepared, respective of my time and the process could not have been easier. I hate buying cars and Jerry made it easy

Ronald

Aug 26, 2016

fast, efficient and courteous service. clean facility, oil change complete quickly and car washed and dried - no streaks. very pleased

Lorraine

Aug 25, 2016

Fox Acura service was quick, easy, professional and no surprises! We've been going there for years (our 4th Acura) and have always appreciated their approach to customer service.

Beanca

Aug 12, 2016

The sales, service and management staff were thorough and knowledgeable. Each question was answered clearly and professionally. I have a great deal of confidence with this dealer's staff.

Cindi

Aug 11, 2016

Salesperson Erik Crooymans, took time to search out and find the exact car that I wanted, before they were even available to everyone. 2017 Acura MDX, had to do a dealer trade because he know I needed a car ASAP. Was also very patient with me during the beginning of the shopping experience months ago and even helped with with other brands of cars. He also took the time to teach me all of the features and go through all of the new technology and settings with me.

Payam

Aug 10, 2016

The staff are professional and friendly. I drove all the way from royal oak, I got the deal we negotiated on the phone and via email.

Steven

Aug 10, 2016

Quick attention when I pulled up to service door. Problem was resolved and fixed promptly at a good price. Always friendly service and good prices.

Cheri

Aug 6, 2016

Staff is extremely helpful and fun it seems like Acura has a great staff hopefully it is as it seems

Ryan

Aug 6, 2016

Everything, from the service consultants to the billing people. Excellent service. They show that they care for the customer and his/her vehicle.

Dominick

Aug 2, 2016

It was very friendly and classy. The amount of time it took to establish a deal and finalize it was ideal and painless. Everyone in every step of the process was professional and showed excellent attention to detail. Having my car waiting for me inside on the showroom floor was a nice touch I had never seen before Great job and I will definitely lease my next Acura here

Jonathan

Jul 29, 2016

Fox Acura has taken care of me quickly while providing excellent service. Other dealers are not as quick to help or to make things happen.

Vicki

Jul 29, 2016

Ray always goes above and beyond. Explains all cost and repairs with me. I get a rental car, since I live and work in Holland.

Joseph

Jul 27, 2016

If you are looking for vehicle to buy or lease look no further than Fox. They treat you professionally and as if you are a member of their family. Everything is easy is at Fox Acura. Great staff, excellent service, and a fantastic product.

Paul

Jul 27, 2016

Ray, Smiley, and Kevin are all professionals and quite willing and able to explain exactly what needs to be done - they are appropriately friendly and seem to know just how much detail to give to folks like me who are not very savvy when it comes to cars. I trust them to do the right thing.

Anh-Vu

Jul 13, 2016

The service was very good, staffs are very nice. I'm very happy. I will definite refer my friends here for their new car.

Jim

Jul 12, 2016

After trying to have our recall taken care of it only took one call and they were at our service.

Thomas

Jul 10, 2016

Prompt greeting. Quick estimate from Kevin. On-time completion and a thorough wash. Great all the way around even when my normal service rep, Smiley, was on vacation.

Heidi

Jul 8, 2016

Been fantastic! Everything from sale to financing to getting my hitch put on was great!! I can't recommend them enough!

Larry

Jul 8, 2016

Fox always makes us feel special. We know that we are not their only customer, and we certainly don't buy or lease many cars compared to others, but you would not know this from the treatment we get. World Class Organization (WCO)!!

Mark

Jul 8, 2016

Service guy was very nice and was easy to explain our issues that our car was experiencing. He kept us updated on the progress of or repair

Zoe

Jul 1, 2016

The service is excellent! The service team, would tell you what to fix and what doesn't need to be fixed

Beanca

Jun 29, 2016

The sales, service and management staff were thorough and knowledgeable. Each question was answered clearly and professionally. I have a great deal of confidence with this dealer's staff.

Walker

Jun 28, 2016

Fast and quick, the service team that helped me knew what they were talking about (Smiley and Kevin). I told them all my concerns about the vehicle and they made sure to take care of every single issue I had.

Robert

Jun 27, 2016

I have an older car that needed significant maintenance. When I made the work reservation on line and I requested a loaner. My service rep, Ray Mayo, called me and rescheduled me for a time when a loaner would be available. His advice was invaluable since the work required two days and I live about 90 minutes away from Fox Acura. The inconvenience of being without my car for two days was reduced to almost nothing.

Stephan

Jun 25, 2016

The service manager Ray Mayo and the technician were very professional and did everything necessary to insure that I was satisfied and the issue with my vehicle was fixed.

Amy

Jun 24, 2016

Clean friendly efficient all around good service with good people and good follow thru! Don't care for this survey question with rules on how many words!

Kristina

Jun 24, 2016

Smiley seemed to place a high value on my time and I truly appreciate that. He also kept in constant communication with me about the history and progress of my repairs.

Amanda

Jun 7, 2016

Fast and friendly service and it's somewhere I can go and feel like they don't take advantage of me. Would recommend to take your car here.

Liang

Jun 6, 2016

Everything and services provided here. Everything and services provided here. Everything and Everything and services provided here. services provided here.

Richard

Jun 6, 2016

We received a Fair deal. Everyone provided Courteous service Staff had been there long enough to really know the cars and customers

Edward

Jun 4, 2016

The salesman did not put pressure on us, but answered our questions in a friendly and knowledgeable manner. A real class experience.

George

Jun 4, 2016

Very personal and went out of the way to take care of us. You could really tell they put their heart and soul into a good customer service. Nobody was able to beat their price too

Lawrence

Jun 4, 2016

Jerry VanFleit was pro-active on calling and telling me about the Acura offers that would be a benefit to me.

Kevin

Jun 2, 2016

Let me start my tale with this bit of information: I live in Metro Detroit, where there are four Acura dealerships to choose from, and another in Toledo. I went all the way to Grand Rapids to buy my new TLX. Fox Acura is that good.While I was narrowing down my choices, I started contacting dealerships for prices. Right off the bat, Fox Acura was the first to give me a price without a hassle. No "come talk to my manager". No "e-mailing prices is against our policy". No sending me a quote with full MSRP. (Those all happened with my local Acura dealers.) I started out with Erin Quackenbush, who was super professional and quick to respond to my e-mail. At one point, Chris Peterson took over, and the experience working with him was just as good. Eventually, we came to an agreement, but there was never any pressure. (Meanwhile... a local dealership was leaving me messages to tell me that the car I test drove was just about to be transferred to another dealer, but if I came in today... ugh.) Chris sent a driver from Grand Rapids to pick my wife and I up in Milford on his day off, because that's when it was convenient for me. I was seriously waiting for something to go wrong.When we got to the dealership, my car was inside the showroom, ready to go. We met for the first time, which was pleasant, to say the least. I was handed off to Keegan in the business office to pay, and I thought "Here we go..." Every business office person at every car dealer I've ever been to has been awful about hard-selling stuff I don't want, and numbers not matching.Here... not at all. She was friendly, had everything in order, our numbers matched to the penny. Did she offer me an extended warranty and protection packages? Sure. But it was totally reasonable, and the prices were surprisingly good. And like the sales people before, not the slightest bit pushy about it. I felt really bad about how judgmental I had been.While we were signing papers, Chris was putting a plate on my new car. He took the time to go through many of the features, and while I was thinking "I saw the videos on this" he showed me features I didn't know the car had. People will spend loads of time telling you about bad experiences, especially when buying a car. Cheesy as it sounds, Fox Acura blew away every preconception I had. The next time I'm in the market for a car, I'll get other prices for a sanity check, but I'll buy from Fox.

Earnest

May 28, 2016

In & out quickly. Everything explained and a copy to take home. No hype, just friendly people. Service reps are outstanding.

knicholls

May 28, 2016

Let me start my tale with this bit of information: I live in Metro Detroit, where there are four Acura dealerships to choose from, and another in Toledo. I went all the way to Grand Rapids to buy my new TLX. Fox Acura is that good.While I was narrowing down my choices, I started contacting dealerships for prices. Right off the bat, Fox Acura was the first to give me a price without a hassle. No "come talk to my manager". No "e-mailing prices is against our policy". No sending me a quote with full MSRP. (Those all happened with my local Acura dealers.) I started out with Erin Quackenbush, who was super professional and quick to respond to my e-mail. At one point, Chris Peterson took over, and the experience working with him was just as good. Eventually, we came to an agreement, but there was never any pressure. (Meanwhile... a local dealership was leaving me messages to tell me that the car I test drove was just about to be transferred to another dealer, but if I came in today... ugh.) Chris sent a driver from Grand Rapids to pick my wife and I up in Milford on his day off, because that's when it was convenient for me. I was seriously waiting for something to go wrong.When we got to the dealership, my car was inside the showroom, ready to go. We met for the first time, which was pleasant, to say the least. I was handed off to Keegan in the business office to pay, and I thought "Here we go..." Every business office person at every car dealer I've ever been to has been awful about hard-selling stuff I don't want, and numbers not matching.Here... not at all. She was friendly, had everything in order, our numbers matched to the penny. Did she offer me an extended warranty and protection packages? Sure. But it was totally reasonable, and the prices were surprisingly good. And like the sales people before, not the slightest bit pushy about it. I felt really bad about how judgmental I had been.While we were signing papers, Chris was putting a plate on my new car. He took the time to go through many of the features, and while I was thinking "I saw the videos on this" he showed me features I didn't know the car had. People will spend loads of time telling you about bad experiences, especially when buying a car. Cheesy as it sounds, Fox Acura blew away every preconception I had. The next time I'm in the market for a car, I'll get other prices for a sanity check, but I'll buy from Fox.

James

May 27, 2016

Consistent high end experience every time. Makes you fell like family. Very knowledgable sales team. Highly recommend to all friends and family. This was our fourth car we leased from Fox Acura Grand Rapids. We will defiantly be back for a fifth. Thank you. James Berg

Douglas & Betty

May 26, 2016

Loaner car and good suggested additional information and services service was performed on time as promised. Cost came ln below the estimate.

John

May 26, 2016

The service manager/contact (Ray) was very helpful and communicative. Repairs were completed in a timely manner and the car was returned clean inside and out.

Laura

May 26, 2016

I walked in with a problem and not only did they fit me in their schedule but had me a loaner car within minutes. My car was ready in just a few hours even though I did not have an appointment. Very nice staff!!!

Daniel

May 25, 2016

Was able to have a loaner car, which turned out to be very helpful as my car needed to be there overnight.

Kristen

May 20, 2016

Communication with our salesman, Eric. The car was very clean inside and out. He taught me how to utilize all of the features before I left, too.

Glenn

May 14, 2016

Informed all through the process, extremely prompt service and good quality work. Clean waiting area, with snacks, beverages, wifi and tv.

William

May 14, 2016

I have owned 7 new Hondas & 3 new Acura you would think I like brand !! If I was looking to bay anew car it would prob be another Acura.

Pamela

May 11, 2016

Friendly, knowledgeable staff. Nice facility. Computer access available. Snacks and drinks provided. Same experience that I have had for more than 10 years

Richard

May 7, 2016

The extensive knowledge of my salesman, Eric. How he determined exactly what I wanted and then packaged everything together. Very well run company.

Timothy

May 6, 2016

Quick, friendly, and informative service. Always a pleasure to go here. Even brought my engine filters to show me how much longer before I'd need to replace them

Robert

May 5, 2016

Good follow up on questions...and requests and willingness to pick up and return car for any service issues that I need

William

May 5, 2016

The sales associate....he was personable, helpful and knowledgeable.....and was very concerned about our car purchase experience. We appreciated his thoroughness and follow-up.

Andrew

May 1, 2016

Jerry & Jarrod were both very helpful in letting me know what specials Acura was promoting, and went above and beyond to get exactly what we wanted.

Terry

May 1, 2016

Fast turn around within time frame estimated. Comfortable waiting area with free computer use and beverages. Blah, Glah, blahg, blah

Joanne

Apr 29, 2016

The people are very friendly and take great care with the automobiles. I trust them. They focus on safety and the service is top notch.

Joseph

Apr 29, 2016

Timely service, everything they do is explained thoroughly, and allow you decide on extras. Comfortable waiting area and amenities for the customer.

Charles

Apr 28, 2016

Nothing high pressure, just straight talk. Helpful and informative sales process. Courteous staff. Willingness to provide as much information as needed.

David

Apr 28, 2016

Kevin was very efficient and thorough and ensured we had a great experience. He exceeded expectations in every way. The car wash and vacuum on a limited service level was over the top nice.

Michelle

Apr 28, 2016

Very friendly staff that went above and beyond expectations. They definitely went above and beyond what they had to do!!!

Mario

Apr 27, 2016

The real attention l felt any pressure if I have questions I look for the answer and leave alone ..... No pressure

Scott

Apr 27, 2016

Chris was very informative, knowledgeable, accommodating and not pushy. He was a pleasure to deal with from introduction through the sale and explanation of the vehicles technical features.

Heidi

Apr 24, 2016

The process was hassle free and timely. The sale was handled through emails and mail. I was out of state and was able to walk in leave them my trade-in and pick up my new vehicle within 30 minutes.

Scott

Apr 24, 2016

Quick turn on the unscheduled maintenance. Waiting room is nice with free wifi. Why does feedback need to be 20 words?

Tracy

Apr 22, 2016

It was an efficient, quick and Acura(te) inspection, followed by expert advice on what to do/not do. While it may have been a routine maintenance stop (oil, tires, etc), I drove out feeling that my Acura was operating brand new again due to the thorough inspection and care offered by the service crews.

Jessica

Apr 20, 2016

They were very friendly, professional and informative. The wait was not long and the price was much lower than expected. Very happy with the service provided

Stephan

Apr 16, 2016

It is very helpful to be provided with a loaner car as we drive from Lansing. Too bad not a dealership in Lansing!

Randy

Apr 13, 2016

Friendly, Fast & Efficient, Fox Service is the best in the area, Ray was very helpful and got my RDX in right away, Thanks to everyone!!!

Ronald

Apr 10, 2016

Fast, efficient and friendly. They knew me when I arrived and followed up a day later with a phone call.

Nan

Apr 7, 2016

Ray Mayo is my service contact and is always in a great mood. He does a great job of working with me to stay on top of the car maintenance.

Travis

Apr 6, 2016

Sales member was not pushy. Atmosphere was relaxed and laid back. Customer interest was their top priority. Would recommend to friends and family.

Bryan

Apr 3, 2016

Seamless service, kindness and courtesy of every single encountered staff member -- the whole experience! Staff makes you feel like a VIP.

Joselyn

Apr 1, 2016

I live several hours from the nearest Acura dealership. When I am in town I can just stop in for an oil change and routine maintenance, it is very convenient.

Robert (Sandy)

Apr 1, 2016

A user car was readily available. The service was completed before expected. The Shop personnel is pleasant and professional. RayM. in service is in top of the game!

Shane

Apr 1, 2016

Chris Peterson, my sales guy of many years, is very hospitable and thorough. I will never buy a car from any other dealer.

Jonathan

Mar 29, 2016

Jarrod, Derrick, and Chris did everything possible to get me into an Acura out of my BMW and couldn't have done more. This is my second Acura and working with Fox continues to surpass my previous car buying experiences.

Kyle

Mar 29, 2016

Quick response times, detailed explanations on the issues and what needed to be done for the repair, fantastic customer service all around.

Jan

Mar 27, 2016

On time, explained completely what needed to be done. Service department clean and comfortable, completed service on time and and at the estimate cost.

Kristi

Mar 23, 2016

Great Customer Service. Worked with us on a rental car for the day. Looking forward to purchasing a new MDX through FOX when the time is right.

Brian

Mar 21, 2016

No appointment required. Waiting area is nice! Friendly staff. Went for a test drive too. They even have snacks and drinks no cost to customers in the waiting area.

Philip

Mar 20, 2016

I had 2 recent visits. The second one was for a concern about an abnormal odor coming from one of my wheels. I thought something might have been amiss from the service I had done 5 days prior. They got me right in and corrected the problem. Smiley especially bent over backwards to get me out in a timely fashion as I had to be somewhere else at a certain time. I really appreciated that.

An

Mar 18, 2016

Everything is good about Acura. There is good service. Everything is lovely there. I give it a ten out of ten.

Kieth

Mar 13, 2016

Professional service, with a personal touch! Loved the great coffee and cookies while waiting the very short amount of time for my repair to be completed!

Nancy

Mar 12, 2016

I went in for an oil change and tire rotation. No appt necessary. That is great! They go over the car, check brakes, fluids, etc. Then they rate each area and let me know the conditions. It gives me a peace of mind knowing that my car is mechanically sound.

Robert

Mar 12, 2016

Everyone is friendly, pleasant, and smiles when you are greeted. friendly atmosphere. Waiting area is nice. The young man that took care of me when I came in for an oil change is very efficient, friendly , and informative. I wish I could remember his name as he deserves a good " Thank You"

Rosemary

Mar 12, 2016

We liked working with JP he was friendly and knowledgeable about the car, he listened to us and there was not any pressure to buy. When we were ready to make the purchase we were honest and up front with our thoughts and options of the purchase being down to 2 vehicles. We went back and forth a few times and then decided on the Acura. We look forward to being part of the Acura family.

Ann

Mar 9, 2016

We always get great service. The service staff is friendly and knowledgable and explain our options! The car is always ready when we need it and it is freshly washed.

Thomas

Mar 8, 2016

Service was prompt and ready when I arrived. Smiley is the best! Waiting area is clean and pleasant. Great experience all around.

Steven

Mar 3, 2016

Sales staff went out of their way to ensure i was satisfied with the sale. 5 star experience for sure.

Christopher

Mar 1, 2016

Easy to work with Sales team. Accommodating, responsive and not overly pushy on additional add on items. For a luxury brand, I felt welcomed and respected.

Stephan

Mar 1, 2016

Our recent purchase of an Acura MDX was a very positive experience. Our representative, Jerry Palinski was very professional in his reprentation of Fox Acura, its products and services. Everyone we meet at the dealership was very helpful in providing information and making sure our needs were meet.

Brian

Feb 29, 2016

Friendly and helpful. Makes a tough expense more bearable. Waiting room is nice too with drinks and snacks. Location is great for me.

Susan

Feb 29, 2016

Smiley is one of the best!! And....Everyone is always so friendly, helpful and knowledgeable. The service is completed in a timely manner, within the time quoted if not finished even before. We really appreciate your service department. Thank you for always taking care of us!

Dinah

Feb 27, 2016

The shuttle to the mall and back was a great option while waiting for my car. I got to do some exercise and a little shopping.

William

Feb 27, 2016

Everything was excellent, as it has been since I bought my first RL and then my 2014 RDXOutstanding service representative, very helpful manager.

Garrison

Feb 25, 2016

Erik Crooymans, and Mike Schuiling were great to work with. they both made me feel as though I am a valued customer. They were thorough while being mindful of my time constraints.

John

Feb 24, 2016

Service advice is always helpful and correct. No appointments needed for oil changes. The service advisors are helpful in determing what is necessary and what is not.

Lian

Feb 13, 2016

Erik, the sales rep made the difference. My previous experience was not as good but he took care of everything. He went above and beyond in his attention to my needs.

Tim

Feb 11, 2016

Informed. Work done as requested. Good communication from the service rep. Always very helpful in explaining the problem and the fix.

Michael

Feb 10, 2016

Service Manager, Ray Mayo, always takes good care of our needs. Had a new TLX for us to use while we were waiting on our MDX to be serviced. All service was done as requested.

Janice

Feb 7, 2016

Service is prompt, friendly, and professional. There is a feeling that everyone will go out of their way to find and repair whatever problem you present them with.

Jose

Feb 7, 2016

Great customer service and facility. Very clean and well kept. Other than I really felt that my trade in was worth more than what I was being offered. It's now listed on their site for $3400 more than what they gave me for the trade in.

Colleen

Feb 6, 2016

The whole team was very friendly, easy to work with and very informative. This is my fourth Acura lease through Fox and I would highly recommend them!

Roger

Feb 6, 2016

Competence, Courtesy, PromptnessMore words as required by the survey.More words as required by the survey.Yet more words as required by the survey.

Rhonda

Feb 1, 2016

Great service advisor, Smiley Adam! Also very clean and professional environment. They go above and beyond what other dealerships offer. Higly recommend!

Vivian

Jan 31, 2016

Very welcoming, polite and details were provided. Last minute accommodating to take look at other details and problems. rental car provided at no cost when asked.

Duane

Jan 28, 2016

Work was done in a timely fashion. The car was promised in one hour and was done in less than that time.

John

Jan 26, 2016

Service staff always attentive and do their best to keep you informed with accurate, timely information about the service being performed. Nice waiting room as well.

Jeffery

Jan 22, 2016

RAY!!! does a great job He would be the reason that I buy a AcuraAcura need to produce Black & Tan cars

Pamela

Jan 22, 2016

Everyone went out of the way to make my experience the best it could be. New loaner car to drive. The sales rep was willing to come in on his day off, to help me reset the NAV system and other presets

Richard

Jan 22, 2016

Quality of service and excellent communication. Smiley the service manager went out of his way for excellence. Could not ask for anything better.

Chris

Jan 19, 2016

Ray Mayo got me in for service on a Saturday with no hesitation. He deserves a raise ... Great Job!

Sean

Jan 18, 2016

Service Rep quickly welcomed me and moved the process quickly . The service team had my car serviced, washed and vacuumed right on time.

William

Jan 18, 2016

I was pleased with the high quality customer service approach by all of your employees. I appreciate the ability to schedule service on Saturdays.

David

Jan 15, 2016

Ray was very personable, professional, knowledgeable and communicative. I can't tell you how much I appreciate an efficient, knowledgeable professional that has the skill set that understands luxury car buyers needs and wants. THAT is the difference in me driving 2 hours to have my car serviced here.

Inga

Jan 11, 2016

All questions were addressed; I was provided with the detailed information about upcoming maintenance services required; fast service; clean facility

Frederick

Jan 8, 2016

Love Ray, love the facility, love the location. Service and all points inspection was quick, professional, reassuring, and a spontaneous stop, on my part. There oil change program, and all points inspection, is fabulous for a person like me who travels a lot for work and life.

Lee

Jan 8, 2016

Professional service upfront and excellent mechanic service to locate a small tire problem that could have been easily dismissed or overlooked. I am very pleased.

Ryan

Jan 8, 2016

Quick and easy, dropped off MDX got a loaner - picked up the MDX after work. Ray was as helpful as usual

Colleen

Jan 7, 2016

Communication is top notch from the service managers. I love the ability to drop in for an oil change! It is really quick.

Joseph

Jan 6, 2016

How easy everything was. Paperwork, insurance, teaching, coffee, keys and you are on your way. Jerry and his team were terrific!

Raymond

Jan 5, 2016

This was our second experience with Fox Acura. In both cases we have found the staff to be Friendly, not pushy, accurate, timely, considerate, flexible, & personable.

Mary

Dec 17, 2015

Entire Fox Acura entreprise seems to take the customer experience as an important ingredient to their work. In fact it is part of their secret sauce. As someone who works in the area of service design, this is highly noted. I was mentioning the steller service to someone and a another person chimed in and said, "And they have the BEST cookies." LOL

Lisa

Dec 16, 2015

They picked up my car in Lansing left me a car to drive and handled the service quickly. Recommended tires in soon my future. Thanks Fox Acura

John

Nov 26, 2015

It was fun negotiating. And jerry van vliet was very professional. I am trying to get my sister in law in to drink an Mdx

Michael

Nov 23, 2015

Fast and professional service and staff. Great waiting area. Parts prices seem excessively high especially for the cabin air filter.

Marino

Nov 19, 2015

Chris Peterson is awesome ... He made everything work from my needs through delivery! The supporting staff was just as good.

Ryan

Nov 19, 2015

It's always pleasant to work with Ray, he's extremely knowledgeable, very flexible with timing and offers very clear answers to any question I have. Highly recommend having him help with any service needs

David

Nov 18, 2015

prompt service. I was informed I was out of warranty, the part that needed to be replaced (shock) was broken long before the warranty expired, but living out of state, I did not get back in time. They fixed it and I paid for it.

Brian

Nov 6, 2015

All personel are friendly and accessable. Strong product knowledge from our Sales person J. Palinski and all people involved in the purchasing / financing.

James

Nov 5, 2015

We got our window repaired, and needed maintenance performed quickly. The people in the service department answered every question and the repairs were performed properly.

Ricky

Nov 4, 2015

quick service and clean waiting area and nice people good snacks available helpful personnel. All around good experience and nice dealership

Gerald

Nov 2, 2015

High quality, comprehensive, and effective service. Professional and friendly coordination. Answered all questions. Picked up and delivered car free of charge for recall/maintenance so I didn't have to drive 5 hours roundtrip.

Robert

Nov 2, 2015

Professional, knowledgeable , Good service. Defiantly customer oriented. Sales staff always lets you know they are there to help you any way they can.

Paul

Nov 1, 2015

A well organized service department. Ray Mayo, the advisor, has always been a great help. Joe Greening, the technicianwho worked on my car this time, did a wonderful job.

Norman

Oct 29, 2015

The handling of the professional transaction. The friendliness of the salespeople. The staff was very willing to work with us and also very accommodating.

Gregory

Oct 25, 2015

Ray and Kevin take excellent care of me and my car and the car is clean when I leave. Trade in values on reflection not very competitive.

Katie

Oct 18, 2015

helpful and efficient; they were quick to my MDX into service since I had put Diesel gas in it by mistake. They loaned me what will definitely be my next MDX. Which was great!

Douglas

Oct 17, 2015

They were polite and efficient. Also, they didn't try to get me to buy more than I wanted. I needed a part that they had to order, just waiting to hear back from them.

Mary

Oct 17, 2015

Acura dealership always gives great service.The service men do an excellent job and are very friendly.Nice having them wash my car also.

Dennis

Oct 4, 2015

Chris Peterson is a great individual and a pleasure to work with. He's good at follow ups and is very personable.

Rich

Oct 4, 2015

Service consultant kept inform on the part that was on order and when to expect it to arrive to complete service on car.

Theodore

Oct 3, 2015

Very thorough attention to detail in all aspectsGood experience overallNice attention to detail including an excellent review of programmable features

Dennis

Sep 27, 2015

Went in fit an oil change. They got me in immediately, while I waited in the lounge I got to enjoy some of the Michigan game, then after they came and explained everything they found. The Tech was great!

Jon

Sep 24, 2015

We are very satisfied with the service dept. as well as the sales dept.The salesman was extremely helpful when we picked our car up originally.

Brandy

Sep 22, 2015

The oil change turnaround was fast, did not need an appointment and they did not try to upsell me on any unnecessary services.

Xinhe

Sep 21, 2015

The service person explained to me in my word about what I should do and why I should do. My car returned to me promptly and sparkly clean.

Jeanne

Sep 9, 2015

Ray in service does a wonderful. Very customer-focussed! Fox Acura cares about their customers, not just the initial sale. I would strongly recommend them to everyone.

Roger

Sep 2, 2015

Ray Mayo is great. Helps me out with my many questions. They provide a clean atmosphere and get me in and out with a loner car very quickly.

Vicente

Sep 2, 2015

Friendly, efficient, informative. Vehicle has over 200,000 miles and is running great thanks to the maintenance by this wonderful team!

Timothy

Sep 1, 2015

Great service! Everything done efficiently and thoroughly. Would recommend this dealership to friends and family for repairs and purchasing as well as maintenance

Timothy

Aug 30, 2015

They went out of their way to help and find us the right car for our needs. Their service dept. is also very helpful and easy to work with.

Robert

Aug 28, 2015

The process was efficient and friendly! Staff did an excellent job taking care of our needs. We appreciate making our car leasing experience a very good one!

Glenn

Aug 27, 2015

Ray,driveway manager is top flight.He has taken care of us flawlessly for many years.We have no appreciable experience with others in service.If Ray is not there ,we put off service until he returns.

John

Aug 27, 2015

I had a major engine problem which was not under warranty and Acura stood by their product and took care of the problem with no expense to me. This tells me they are more interested in building brand loyalty than saving a few dollars.

Lorraine

Aug 27, 2015

Prompt attention when we arrived, the job was done right the first time, no surprises, follow-up and communication were excellent, and they even cleaned the car (inside and out). Very satisfied.

James

Aug 3, 2015

Invoiced me a lower price on tires than quoted. Also was able to bundle several service items together for less money then individually quoted. Made me feel good that they worked with me to help save me money.

Kim

Aug 1, 2015

Justin provided excellent service! Very thorough in explaining what was wrong with my car and was very nice. He was very accommodating and proved that Fox Nissan was an exceptional place to get my car serviced.

Mark

Jul 30, 2015

This is my second Acura. I've been to several Acura dealers and appreciate the consistency throughout the country from dealer to dealer

Nicole

Jul 30, 2015

Customer service is fabulous!!! Transaction went smoothly & the dealership worked around my tricky situation. Over the top satisfied!! Highly recommend.

Kee

Jul 25, 2015

It was quick enough and I did not wait too long. I would recommend this service facility to my friends and family..

Rachid

Jul 25, 2015

The salesman was a great guy who did not push for a sale but focused on me as a customer

Joseph

Jul 6, 2015

Very fast even on the day before July 4 when they had low staff due to the holiday - fast efficient and PROFESSIONAL

Steven

Jul 2, 2015

Over the years we've developed a positive relationship the staff. Chris Peterson specifically has taken very good care of us. We appreciate his and the total team for the professionalism, character and friendly attitude exibited. Thank Fox Acura , we'll be back

Gerald

Jun 26, 2015

Picked up and delivered my car so I didn't have to travel 5 hours to/from your facility; free of charge. Provided loaner car for a few days. Accelerated availability of airbag recall kits. Provided comprehensive inspection and maintenance; all high quality work. Kept me informed. Answered all questions. Always very nice/friendly.

Russell

Jun 26, 2015

Even though I was only in for a recall I was treated like a high paying customer. Very friendly and still got me in even though I was running late from road construction.

Candy

Jun 25, 2015

I was told everything that would happen, and I was able to bring up other things that were of concern to me.

Paul

Jun 8, 2015

Ray, the service person is exceptional. The cashier/receptionist was very sharp and handled the transaction well; the whole experience is very good

Julie

Jun 7, 2015

Kevin, the service advisor, took the time to ensure the servicing of my vehicle went perfectly. There was a question of why the service light came on at 3734 miles, but they took care of my vehicle and ensured everything was in proper working conditions and within safety requirements. I thoroughly enjoyed the experience.

Walter

Jun 7, 2015

Chris Peterson, Acura Brand Specialist and Derrick Jones, General Sales Manager, took a lot of time to help us make a determination of which vehicle was best for our needs and finances. They made us feel like our business mattered.

Rebecca

May 29, 2015

Salesman was informative, knowledgeable and was able to answer any/all questions we had. Was a positive leasing experience. Very clean showroom.

William

May 29, 2015

I felt there was the right amount of sales, customer service and follow up to make the experience a positive one. I enjoyed working with Jerry very much.

Randy

May 18, 2015

Friendly and helpful Service, they really showed that they took an interest in fixing my issues. Very knowledgeable. Great to also have a loaner car available.

Courtney

May 17, 2015

Smiley is always friendly and professional. The Acura service department is a big reason I will continue to purchase Acura vehicles.

Speedy O

Feb 3, 2014

We drove 2 hours to pick up a hard to find pre owned vehicle. I worked with Larry Swanson a lot over the phone before going out there. I wanted to make sure everything was going to be set since we would only have one shot at picking it up before having to go back home.When we got out there we found everything to be just as he said. I couldn't have asked for a better experience. Honest and easy.

Frogtog

Aug 17, 2012

Been by Fox Nissan a few times looking at cars. Been talking to Larry Swanson who I found to be good to deal with. Good at following up and no pressure sales. I would not mind purchasing a vehicle there as long as they maintain this type of relationship.

MrEJinGR

Apr 12, 2012

Traded a few emails with a sales person in their used car dept. Had interest in 1 particular car. Said it was a real good car. When looking at it before meeting with sales person, found driver's side mirror barely attached to the car. Feel like I was duped before I face to face spoke to sales person. Not the way to find a car on the lot up for sale. Do not go there as they are not what they seem to be.